##Where is my package coming from?##



The Cyberoptix TieLab is located on the second floor of a historic former furniture warehouse in downtown Detroit, just a couple of minutes walk from the legendary Historic Eastern Market. The zip code is 48207 for those handy with the USPS ship time estimator.



##How long before my order ships?##



We're speedy! Orders placed M-F usually ship in the next day or two as all ties and scarves are printed to order. Orders placed on Saturday or Sunday will typically ship on Tuesday (or Wednesday if Monday is a holiday). Calculating your arrival time is a bit of a dark art but we promise, we're the fastest in the industry for what we do!



For shipping calculation, if you order after 4pm Friday (for example), your order will be processed but not printed until the print team returns Monday morning. Your order would then ship Tuesday which would be the first business day. This timeframe is an example only and actual production time will vary based on material availability, the size of your order, if your order includes something printed with reflective ink (add 2 days for extra drying time), the numbers of orders ahead of yours, and similar factors. Large orders can sometimes take up to 2 weeks to print but generally things are printed much sooner than that.



##What carrier do you use? How long does shipping take?##



We ship Priority Mail via USPS within the United States, which takes from 2-3 business days to arrive once shipped. Outside of the US, we ship First Class International, which can take anywhere from 7-21 business days to arrive once we ship. If you need it faster, you can upgrade to Express domestic, Priority Mail International, or Express International at the checkout (It's pretty expensive though, and prices are not set by us, so please don't get mad!)



##I need it to arrive on Sunday/holiday/before noon! Is this possible?##



If you have ordered Express shipping, we can specify that your package be delivered by 10:30am (+$5.00) or on Sunday/holiday (+$12.50). These upgrade fees are in addition to the quoted price of Express shipping and are only available for our US customers. Please contact us to arrange payment for these upgrades as you're unable to add them yourself at the checkout.



##If I order with Express on Friday will I get it on Saturday?##



We can’t bend time, as much as we'd like to. Express orders take 1-2 business days depending on the destination zip code. If you choose Express on Friday before 10am EST, it should arrive by Monday latest but many major cities could see the package arrive on Saturday. If you're in a time crunch, please email us with the zip code you'd like it to go to, and we can provide a better estimate on Express times.



##What if I am in Alaska or Hawaii or APO/FPO?##



We still love you a lot and we wish we could visit you to see your awesome landscape! Please allow 3-4 business days for USPS Priority Mail (our standard shipping) and 2 to 3 business days for Express shipping. For APO/FPO orders, please allow a bit longer -- times vary on those, but we're proud to deliver to our service men and women.



##Can you mark my package as a gift so I don't have to pay customs/duty?##



Sorry, we never mark merchandise as a gift, that is not legal. The fines after getting busted purposely marking things wrong are pretty terrible and we (or you!) can't afford it! Any tariffs, taxes, or customs fees are the sole responsibility of the buyer. When you import items from outside your home country, from time to time customs offices decide there is money due, especially on larger orders. We do mark at replacement value rather than full retail to help ease the pain a little. The amount (if any) due is at the sole discretion of the customs agent that periodically inspects inbound parcels, we here at the 'Lab have no way of providing estimates of taxes/duty due.



##What about customs? Will I have to pay duty and import tax/VAT?##



For our international customers, please keep in mind that any tariffs, taxes, or customs fees will be the responsibility of the buyer. The amount (if any) due is at the sole discretion of the customs agent that periodically inspects inbound parcels, we can not provide estimates. Yes, this question appears in multiple places in our profile, but we gotta say it ~really loud~ for the people in the back.



##My order is marked as delivered but I don't have it. What now?##



Once a package is marked as delivered, our responsibility for fulfilling the order is complete. If a package is misdelivered or stolen it is up to you to file a report with the USPS and to work with your local post office to attempt to find it as they have far more information available than we do in terms of who the carrier is, the local weather conditions that may have prevented delivery, the neighborhood crime rate, and any of the other factors involved with package transit. Due to fraud we cannot remake and reship your order for free. We are not responsible for mistakes made by the USPS including packages stolen from doorsteps or mailboxes, items damaged in transit, boxes that arrive without their contents, misdirected or misdelivered packages, delayed or infrequent tracking updates, or any other sort of operational bungling.



##I forgot to update my address. Can you help?##



Did you receive a shipping notice? If your package hasn't been sent yet, email us ASAP with your corrected address and we'll be sure to fix it pronto! If your package is already on its way, there are a couple ways of handling things. If we messed up and sent your package to the incorrect address we're happy to reship the order to you on our dime. If we were given an old or inaccurate address (the address was right but the apartment number was left off, or the house number was entered as 1449 instead of 1440) then you are responsible for the cost of shipping the package again and we will send you a PayPal money request to cover the cost. Please, please double check your address to be certain everything is perfect!



##I got a notice that I owe customs fees but I don't want to pay it and they sent it back to you. Reship it to me at once!##



Orders returned by customs can be shipped again, we will send you an invoice for the price of reshipment via whichever speed you prefer.



If you don't want to pay to have the items reshipped, your order will be considered returned and you will be refunded the original purchase price minus a 15% restocking fee unless your order isn't eligible for return. Please consult the returns section for more information.



##I checked the tracking and my package is stuck and hasn't moved in days! HELP!##



Tracking is not the most reliable and often causes worry when there is none, especially for our international customers. Sadly, not everyone in the post system is as type-A as we are about posting updates. Frequently the package will say that it's "departed Chicago sorting facility" and there will be nothing for sometimes a week or more until it's scanned somewhere on the other side. It's not uncommon for international packages to take a month or longer to arrive via First Class Mail. For international orders, if it has been more than 21 business days and your package still hasn't arrived, send us an email. On the US side of things, if it's been several days and your package hasn't been updated, send us an convo.



##I paid for Express and it was supposed to be here in X days but it's late!##



Express domestic is the only method for which the USPS will guarantee an arrival date. If your package arrives late in some cases we can refund your shipping, contact us for more info.



USPS does not guarantee arrival dates for many countries and customs delays can significantly delay a package. Usually not Express or Priority packages, but sometimes those too. We are not responsible for shipping delays caused by customs agencies or delivery companies.



##I already placed an order with standard shipping but now I need it faster. How do I upgrade an order already in progress?##



Easy! Just send a convo or email and we'll handle it.



##How are orders packaged?##



For regular orders, we wrap the entire order as a single bundle in recycled brown kraft tissue paper and butcher's string with a card explaining how to care for our products. Single gift boxes are sent in bubble wrap inside a bubble mailer while multiple gift boxes will travel together in style, snuggled in a nest of heavy brown paper tucked inside a cardboard shipping box.



In Detroit? You can get a shipping refund if you pick up at our retail shop!



PICKUP HOURS + LOCATION



Well Done Goods [by Cyberoptix]

1440 Gratiot Avenue, 1D (ground floor)

Detroit, MI 48207



☏ 313-404-2053



M-Sat: 11am-7pm | Sun: 11pm-4pm





Please direct any shipping questions to orders [!at] cyberoptix.com.