I used them to get 2 nights at a hotel for the beginning of April. Well the virus came about and can not travel. Called them for a refund and they replied they have to check with hotel. It would also take at least 3 weeks to see if the hotel would approve the refund. As soon as I got off the phone with them I called the hotel. They said they do not charge until I show up at the hotel. That the company (Hotelstorm) has the money. If they had it they would gladly refund my card. I then called Hotelstorm back. Told them what the hotel said. While talking with him while he was looking things up he opened up. He said that he received a email from hotelstorm because he was working out of his house. That said to say they are waiting on documentation from hotels about refunds. To tell customer their refund is pending. But the truth is (Hotelstorm) does not have the funds for a refund. What a frickin joke. I should have made reservation directly with hotel. People I was going with already received their money back. Also booking directly with hotel it was cheaper by $20 a night.