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A SCOTS hostel owner and a guest have become internet sensations after he labelled her and her friend ‘retards’ and ‘cry babies’ when she complained on Facebook about his ‘grotty’ accommodation during the Commonwealth Games.

Lou Taylor, a support worker and charity volunteer from Preston, was in Glasgow for the sports event and spent £100 for two nights at Blue Sky Hostel in Berkeley Street.

Giving her experience one star, she wrote on the review section of the hostel’s Facebook site: “Worst hostel I have ever stayed in.

"Grotty, uncomfortable, wires coming out of walls everywhere, mouldy bathrooms, only 1 working shower in the building, aggressive, foul mouthed staff & at 2am there were people having to change beds & rooms about which woke everyone else up.

"No light switch in the room never mind a plug socket! Bed was a foam mattress which didn’t even cover the springs. Place is a health hazard. AVOID.”

Seeing her dismay, hostel owner Todd Pedersen replied: “We are having a new fire alarm installed, sorry, we care about safety. The light switches are right beside the door, open your eyes.

"There are 6 sockets in the room you were in, they are in the wall where they normally are in most houses. The reason people were being moved is because you retards left your door open and people came in your room that were not booked in your room.

"This is why everyone must have a key and not put shoes in the doors when you go to the toilet! Not once did you come ask where showers were, if you did you would have been told the locations.

"There are showers on every floor. Obviously you have no communication skills other than typing in Facebook.”

The insulting response and ensuing conversation was soon shared online as Lou continued: “You run a dirty dive. Well done.” and Todd, who claimed he had no time for ‘cry babies’ explained: “and yes i called you a retard as foam mattresses don't have springs... enough said!”

Soon others including Lauren Laverne who branded the outburst ‘too good’ shared the argument on their Twitter Feeds as more remarked: “I need something on the cheap, that’s unsafe and will guarantee a c***y welcome. I hear Blue Sky Hostel is stellar for that kind of thing.” and “Best thread on Facebook ever! Todd, you have fantastic customer service skills, is that something you’ve had to work on, or does it come naturally to you?”

Todd, who joked he had a ‘sunny disposition’ then suggested Lou and her pal had put too much weight on the bed. If they bent you must have put a heck of a load on them. The beds have a 180kg limit.”

After being vilified for his comments, Todd has now told the Daily Record: “This is hilarious. Everybody just ganged up on me. I couldn’t believe it. I was just taking the p**s.

"The girl who stayed at the hostel that was complaining had a problem but never asked for any information when she was staying."

Asked about calling Lou and her friend ‘retards’ and ‘cry-babies’ he replied: “I don’t even know where it came from. It was when everybody ganged up on me.

"The whole thing is she never said any complaints at the hostel and when she left she said it was fine . I don’t understand when these guys can’t talk to anyone face to face. We would have fixed it for you instead of getting a horrible rating on Facebook.”

He added: “I think this will be good for me actually.”

Lou said: "I never imagined my review would have gone any further than the Facebook page as my only intention was to warn others before they booked into that particular hostel.

"I was initially shocked then hurt by Todd's first response in particular the name calling, as a support worker for adults with learning disabilities the word 'retard' especially hurt me, and insinuation that I was lying and hadn't approached his staff during my stay.

"His defence of it only being a '£10 a night hostel' was irrelevant as he had put the price up to £100 for the two of us for one night due to the Commonwealth Games being on and knowing there was very little else available in the area.

"I would like his hostel to be inspected especially by environmental health and the Scottish Fire and Rescue service as I don't believe the standards are being met. I'd love to receive a refund knowing I haven't even been offered an apology but I very much doubt that will be the case.

"His other responses on Trip Advisor mirror the abuse I received. The only reason people started commenting was BECAUSE of his initial replies which were unprovoked and aggressive."

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