Greetings Adventurers,



We wish to affirm our commitment to keeping Black Desert Online free from cheats and hacks, and recently many of you have lodged complaints and reports regarding the prevalence of this (especially in Shadow Arena) and demanding faster and more definitive action.



We are committed to fighting the problem with the tools we have at our disposal, whilst working on new methods to sustain any progress we make. Today, we’d like to share a couple of the steps that we have in place.



Banwave:



Today we’ve permanently banned 899 accounts from Black Desert Online, from those accounts: -



215 Were active in Shadow Arena.

572 Were using speed hacks and other hacks in the main world.

112 Were fishbots.

614 Are trial accounts.



We know that banwaves are not the final solution, especially in a competitive mode such as Shadow Arena, but they do have a significant impact and we’ll continue trying to roll these out as fast as possible to safeguard fair play within Black Desert Online.



More GM Presence:



In order to do this, we ’ll refine the process to conduct faster manual reviews. We can’t promise to catch every hacker instantly, but we do hope to see an improvement in the turnaround time from report to ban and that you will notice the difference as a result. The consequence is, that it may increase the response time on other tickets, so please bear with us as we balance this.



Although these are the only steps we can share details of at the moment, we are taking this extremely seriously and looking at several other options to improve the overall service.



Please remember that there is no single solution. We know it can be frustrating to have your experience ruined by cheaters but we’re working to improve that as much as possible.



-BDO Team

Click to expand...