So, I need to vent about my absolute horrible experience I have had with Rogers. I've been aware of this thread for a while now and always held it as my ace in the hole, for when I ran out of patience with trying to track down an iphone4 locally. out of the 30 or so rogers wireless stores in my 6 city area, ZERO of them have been able to locate a handset for me with the only consolation I could get was being put on a list. So I'm on at least 5 lists for 3 months now with no calls. What broke me down to the point of trying to use my "ace in the hole" was my friend walking into a rogers reseller and them promising him a iphone4 in 24 hrs no problem. I called the same store, same salesperson on the day my friend was told this and inquired. "No Sir, that is impossible, we have no phones and we only get 4 a week and the list is a mile long so don't even bother. Your friend must be lying. Call Rogers Customers Relations, I have had customers call them and get their phones right away", is what I was told. Well, he walked into my house the next day with a brand new 16gb iphone4 on Rogers. I almost started crying. So, I finally got up the nerve to call customer retention and ask about ending my service with them unless they could help me out. The first woman I spoke to told me that they didnt have any and they didnt know when they were going to have any and they couldnt help me. I pried it out of her that her last shipment came in 2 weeks ago. She suggested I call an Apple store and they would have handsets. Ok, I think to myself, I live min. 90 min drive from the closest apple store but maybe they can at least guarantee me that if I make the trip I can have a phone. No Dice. The friendly Apple guy told me they only give out so many Upgrade appointments a day and he can't guarantee me I would get one even if I was one of the people that line up in front of his store's door every morning. I explained to him where I live, my circumstances, and my previous convos with Rogers reps. He also suggested I call Rogers customer care and get one from them, as he himself has seen his customers do so recently. Also saying that the customer rep may have been in a bad mood or something. So, I call back and get another lady who told me "Rogers DOES NOT send phones to people. YOU HAVE TO GO TO A STORE AND WAIT!" I told her I had definitely heard the opposite of that from 2 different retailers and she basically told me I had no idea what I was talking about. I said "Why are you lying to me? So the only way I can get a iPhone 4 is to cancel my account and go buy a Telus serviced one?" She just repeated that Rogers doesnt send out iphones, never has, and never will. I would have to go to a store and don't put words in her mouth.

I'm not expecting any advice or anything but I just had to vent.



Thanks for reading.