CQA Course Overview

Transaction Monitoring, Call Quality and/or Quality Testing is an extreme core function that any Organization relies on. The products and services which are produced and delivered as per Customer Expectation is for IN-BUILT QUALITY.

To ensure any Organization produces an In-built Quality, the Quality team in the organization requires to do a Quality Check on the products and services produced. CQA (Certified Quality Analyst) is a course designed to educate, train Quality professionals on Sampling, monitoring, quality testing on the overall production and provide construction feedback on the errors identified which can help the operations / production team on CAPA (Correction Action, Preventive Action).

CQA Training is completely in line with the COPC, ISO and SEI Standard ensuring the professionals across Industries are trained and skilled to ensure and In-built Quality is produced and delivered to the Customer.

CQA Training Duration

Training’s are organized in a 3 Star Hotel or 4 Star Hotels across locations

Training’s are organized in a 3 Star Hotel or 4 Star Hotels across locations Participants will attend 20-24 Hours of Classroom Training

Participants will attend 20-24 Hours of Classroom Training Participants will attend a Certification Examination timed for 2 Hours

Benefits of Quality Analyst Certification Course !!

An entire new perspective of Transaction Monitoring / Quality testing that changes the complete mindset of the professional.

An entire new perspective of Transaction Monitoring / Quality testing that changes the complete mindset of the professional. Certified Quality Analyst (CQA) are definitely handpicked in the Job Market today

Certified Quality Analyst (CQA) are definitely handpicked in the Job Market today Professionals get skilled to manage a Team from a Quality Perspective

Professionals get skilled to manage a Team from a Quality Perspective

CQA get trained to provide constructive feedback to production / operation’s team.

CQA get trained to provide constructive feedback to production / operation’s team. CQA’s are even trained to analyze on data and present the analyzed data to Senior Management

CQA’s are even trained to analyze on data and present the analyzed data to Senior Management Identify gaps, create RCA, CAPA in the existing processes.

Identify gaps, create RCA, CAPA in the existing processes.