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Beginning Thursday, GO Transit riders will be eligible for full fare credit if their train is delayed by 15 minutes or more, with some exceptions.

The 15-minute Service Guarantee will apply to about 70% of the current delays along GO lines, said Bob Chiarelli, minister of transportation, in announcing the guarantee Wednesday morning at the Don Yard off Lakeshore Blvd.

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“When commuters take the GO Train, they want peace of mind that their train is going to get to where they need to be,” said Mr. Chiarelli.

Among the delays that will not be covered by the guarantee are extreme weather events, medical emergencies involving passengers, pedestrian incidents and police investigations.

The guarantee is expected to cost about $1-million in lost fares, but the hope is that more riders will use GO if they can feel confident the service will be timely.

“We wouldn’t be doing it if we didn’t think so,” said Mr. Chiarelli.