Table of Contents

1 Introduction

1.1 Objectives of the Study

1.2 Market Definition

1.3 Market Scope

1.3.1 Markets Covered

1.3.2 Years Considered in the Report

1.4 Currency

1.5 Limitations

1.6 Stakeholders

2 Research Methodology

2.1 Research Data

2.1.1 Secondary Data

2.1.1.1 Key Data From Secondary Sources

2.1.2 Primary Data

2.1.2.1 Key Data From Primary Sources

2.1.2.2 Breakdown of Primaries

2.1.2.3 Key Industry Insights

2.2 Market Size Estimation

2.2.1 Bottom-Up Approach

2.2.2 Top-Down Approach

2.3 Market Breakdown and Data Triangulation

2.4 Research Assumption and Limitation

2.4.1 Assumptions

2.4.2 Limitations

3 Executive Summary

4 Premium Insights

4.1 Attractive Market Opportunities in the BPaaS Market

4.2 Market By Region

4.3 Market By Business Process

4.4 Market By Organization Size

4.5 Market By Deployment Type

4.6 Market By Application Area

4.7 Market By Vertical

4.8 Market Investment Scenario

5 BPaaS Market Overview

5.1 Introduction

5.2 Market Dynamics

5.2.1 Drivers

5.2.2 Restraints

5.2.3 Opportunities

5.2.4 Challenges

5.3 Business Process as a Service Architecture

5.4 Industry use Cases

5.4.1 Use Case #1

5.4.2 Use Case #2

5.4.3 Use Case #3

5.4.4 Use Case #4

5.4.5 Use Case #5

5.5 Impact of Disruptive Technologies

5.5.1 Artificial Intelligence (AI)

5.5.2 Robotic Process Automation (RPA)

6 BPaaS Market By Business Process

6.1 Introduction

6.2 Human Resource Management

6.3 Accounting and Finance

6.4 Sales and Marketing

6.5 Customer Service and Support

6.6 Procurement and Supply Chain Management

6.7 Operations

6.8 Others

7 BPaaS Market By Organization Size

7.1 Introduction

7.2 Small and Medium-Sized Enterprises

7.3 Large Enterprises

8 BPaaS Market By Deployment Type

8.1 Introduction

8.2 Public

8.3 Private

8.4 Hybrid

9 BPaaS Market By Vertical

9.1 Introduction

9.2 Banking, Financial Services, and Insurance

9.3 Telecom and IT/ITeS

9.4 Manufacturing

9.5 Ecommerce and Retail

9.6 Healthcare

9.7 Government

9.8 Others

10 BPaaS Market By Application Area

10.1 Introduction

10.2 Operational

10.3 Supportive

10.4 Managerial

10.5 Connected Markets

10.5.1 Mobile Bpm Market

10.5.2 Robotic Process Automation Market

10.5.3 Intelligent Process Automation Market

11 BPaaS Market By Region

11.1 Introduction

11.2 North America

11.2.1 US

11.2.2 Canada

11.3 Europe

11.3.1 UK

11.3.2 Germany

11.3.3 France

11.3.4 Rest of Europe

11.4 APAC

11.4.1 China

11.4.2 India

11.4.3 Philippines

11.4.4 Rest of APAC

11.5 Latin America

11.5.1 Brazil

11.5.2 Mexico

11.5.3 Rest of Latin America

11.6 Middle East and Africa

11.6.1 KSA

11.6.2 UAE

11.6.3 South Africa

11.6.4 Rest of MEA

12 Competitive Landscape

12.1 Competitive Leadership Mapping

12.1.1 Visionary Leaders

12.1.2 Innovators

12.1.3 Dynamic Differentiators

12.1.4 Emerging Companies

12.2 Market Ranking

12.3 Competitive Situation and Trends

12.3.1 New Product Launches, 2017�2019

12.3.2 Business Expansions, 2017�2019

12.3.3 Mergers and Acquisitions/Venture Funding, 2017�2019

12.3.4 Agreements and Partnerships, 2017�2019

13 Company Profiles

(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View) *

13.1 Accenture

13.1.1 Business Overview

13.1.2 Company Snapshot

13.1.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)

13.1.4 Products/Services Offered

13.1.5 Recent Developments

13.1.5.1 New Product Launches, 2017�2019

13.1.5.2 Business Expansions, 2017�2019

13.1.5.3 Mergers and Acquisitions/Venture Funding, 2017� 2019

13.1.5.4 Agreements and Partnerships, 2017�2019

13.1.6 SWOT Analysis

13.1.7 MnM View

13.2 Capgemini

13.2.1 Business Overview

13.2.2 Company Snapshot

13.2.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)

13.2.4 Products/Services Offered

13.2.5 Recent Developments

13.2.5.1 New Product Launches, 2017�2019

13.2.5.2 Business Expansions, 2017�2019

13.2.5.3 Mergers and Acquisitions/Venture Funding, 2017� 2019

13.2.5.4 Agreements and Partnerships, 2017�2019

13.2.6 SWOT Analysis

13.2.7 MnM View

13.3 Cognizant

13.3.1 Business Overview

13.3.2 Company Snapshot

13.3.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)

13.3.4 Products/Services Offered

13.3.5 Recent Developments

13.3.5.1 New Product Launches, 2017�2019

13.3.5.2 Business Expansions, 2017�2019

13.3.5.3 Mergers and Acquisitions/Venture Funding, 2017� 2019

13.3.5.4 Agreements and Partnerships, 2017�2019

13.3.6 SWOT Analysis

13.3.7 MnM View

13.4 EXL

13.4.1 Business Overview

13.4.2 Company Snapshot

13.4.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)

13.4.4 Products/Services Offered

13.4.5 Recent Developments

13.4.5.1 New Product Launches, 2017�2019

13.4.5.2 Business Expansions, 2017�2019

13.4.5.3 Mergers and Acquisitions/Venture Funding, 2017� 2019

13.4.5.4 Agreements and Partnerships, 2017�2019

13.4.6 SWOT Analysis

13.4.7 MnM View

13.5 IBM

13.5.1 Business Overview

13.5.2 Company Snapshot

13.5.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)

13.5.4 Products/Services Offered

13.5.5 Recent Developments

13.5.5.1 New Product Launches, 2017�2019

13.5.5.2 Business Expansions, 2017�2019

13.5.5.3 Mergers and Acquisitions/Venture Funding, 2017� 2019

13.5.5.4 Agreements and Partnerships, 2017�2019

13.5.6 SWOT Analysis

13.5.7 MnM View

13.6 Fujitsu

13.7 HCL

13.8 Genpact

13.9 TCS

13.10 Wipro

13.11 Oracle

13.12 SAP

13.13 NTT Data

13.14 Microsoft

13.15 DXC

13.16 Other Companies

13.16.1 WNS

13.16.2 Getsix

13.16.3 Concentrix

13.16.4 Conduent

13.16.5 Entercoms

13.16.6 Proceedit

13.16.7 Nuevora

13.16.8 Avaloq

13.16.9 Scheer

13.16.10 Azaas

*Details on Marketsandmarkets View, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments Might Not be Captured in Case of Unlisted Companies.

16 Appendix

16.1 Discussion Guide

16.2 Knowledge Store: Marketsandmarkets Subscription Portal

16.3 Introducing Rt: Real-Time Market Intelligence

16.4 Available Customization

16.5 Related Reports

16.6 Author Details



List of Tables (195 Tables)

Table 1 United States Dollar Exchange Rate, 2015�2019

Table 2 Factor Analysis

Table 3 BPaaS Market Size, By Business Process, 2017�2024 (USD Billion)

Table 4 Human Resource Management: Market Size, By Region, 2017�2024 (USD Billion)

Table 5 Accounting and Finance: Market Size, By Region, 2017�2024 (USD Billion)

Table 6 Sales and Marketing: Business Process as a Service Market Size, By Region, 2017�2024 (USD Billion)

Table 7 Customer Service and Support: Market Size By Region, 2017�2024 (USD Billion)

Table 8 Procurement and Supply Chain Management: BPaaS Market Size By Region, 2017�2024 (USD Billion)

Table 9 Operations: Market Size By Region, 2017�2024 (USD Billion)

Table 10 Others: Market Size By Region, 2017�2024 (USD Billion)

Table 11 BPaaS Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 12 Small and Medium-Sized Enterprises: Market Size By Region, 2017�2024 (USD Billion)

Table 13 Small and Medium-Sized Enterprises: Market Size By Business Process, 2017�2024 (USD Billion)

Table 14 Large Enterprises: Business Process as a Service Market Size By Region, 2017�2024 (USD Billion)

Table 15 Large Enterprises: Market Size By Business Process, 2017�2024 (USD Billion)

Table 16 BPaaS Market Size, By Deployment Type, 2017�2024 (USD Billion)

Table 17 Public: Market Size By Region, 2017�2024 (USD Billion)

Table 18 Private: Market Size By Region, 2017�2024 (USD Billion)

Table 19 Hybrid: Market Size By Region, 2017�2024 (USD Billion)

Table 20 BPaaS Market Size, By Vertical, 2017�2024 (USD Billion)

Table 21 Banking, Financial Services, and Insurance: Business Process as a Service Market Size By Region, 2017�2024 (USD Billion)

Table 22 Telecom and IT/ITeS: Market Size By Region, 2017�2024 (USD Billion)

Table 23 Manufacturing: Market Size By Region, 2017�2024 (USD Billion)

Table 24 Ecommerce and Retail: BPaaS Market Size By Region, 2017�2024 (USD Billion)

Table 25 Healthcare: Market Size By Region, 2017�2024 (USD Billion)

Table 26 Government: Market Size By Region, 2017�2024 (USD Billion)

Table 27 Others: Market Size By Region, 2017�2024 (USD Billion)

Table 28 BPaaS Market Size, By Application Area, 2017�2024 (USD Billion)

Table 29 Operational: Market Size By Region, 2017�2024 (USD Billion)

Table 30 Supportive: Market Size By Region, 2017�2024 (USD Billion)

Table 31 Managerial: Market Size By Region, 2017�2024 (USD Billion)

Table 32 Connected Global Mobile BPM Market Size, By End Users, 2013�2020 (USD Million)

Table 33 Connected Enterprises: Market Size, By Services, 2013�2020 (USD Million)

Table 34 Connected SMES Market Size, By Services, 2013�2020 (USD Million)

Table 35 Connected Global Market Size, By Solution, 2013�2020 (USD Million)

Table 36 Connected Automation: Market Size, By Region, 2013�2020 (USD Million)

Table 37 Connected Automation: Market Size, By End User, 2013�2020 (USD Million)

Table 38 Connected Content & Document Management: Market Size, By Region, 2013�2020 (USD Million)

Table 39 Connected Content & Document Management: Market Size, By End User, 2013�2020 (USD Million)

Table 40 Connected Integration: BPaaS Market Size, By Region, 2013�2020 (USD Million)

Table 41 Connected Integration: Market Size, By End User, 2013�2020 (USD Million)

Table 42 Connected Monitoring & Optimization: Market Size, By Region, 2013�2020 (USD Million)

Table 43 Connected Monitoring & Optimization: Market Size, By End User, 2013�2020 (USD Million)

Table 44 Connected Process Modeling & Design: Mobile BPM Market Size, By Region, 2013�2020 (USD Million)

Table 45 Connected Process Modeling & Design: Market Size, By End User, 2013�2020 (USD Million)

Table 46 Connected Others: Market Size, By Region, 2013�2020 (USD Million)

Table 47 Connected Others: BPaaS Market Size, By End User, 2013�2020 (USD Million)

Table 48 Connected Robotic Process Automation Market, By Process, 2014�2022 (USD Million)

Table 49 Connected Automated Solution for RPA Market, By Industry, 2014�2022 (USD Million)

Table 50 Connected Decision Support and Management for Market, By Industry, 2014�2022 (USD Million)

Table 51 Connected Interaction Solution for Market, By Industry, 2014�2022 (USD Million)

Table 52 Connected Robotic Process Automation Market, By Operation, 2014�2022 (USD Million)

Table 53 Connected Robotic Process Automation Market, By Type, 2014�2022 (USD Million)

Table 54 Connected Robotic Process Automation Market, By Tool, 2014�2022 (USD Million)

Table 55 Connected Robotic Process Automation Tool Market, By Industry, 2014�2022 (USD Million)

Table 56 Connected Robotic Process Automation Tools Market, By Region, 2014�2022 (USD Million)

Table 57 Connected Robotic Process Automation Tools Market for BFSI, By Region, 2014�2022 (USD Million)

Table 58 Connected Robotic Process Automation Tools Market for Telecom and IT, By Region, 2014�2022 (USD Million)

Table 59 Connected Robotic Process Automation Tools Market for Travel, Hospitality, and Transportation, By Region, 2014�2022 (USD Million)

Table 60 Connected Robotic Process Automation Tools Market for Retail and Consumer Goods, By Region, 2014�2022 (USD Million)

Table 61 Connected Robotic Process Automation Tools Market for Manufacturing and Logistics, By Region, 2014�2022 (USD Million)

Table 62 Connected Robotic Process Automation Tools Market for Healthcare and Pharmaceutical, By Region, 2014�2022 (USD Million)

Table 63 Connected Robotic Process Automation Tools Market for the Other Industries, By Region, 2014�2022 (USD Million)

Table 64 Connected Robotic Process Automation Market, By Services, 2014�2022 (USD Million)

Table 65 Connected Intelligent Process Automation Market Size, By Component, 2016�2023 (USD Million)

Table 66 Connected Component: Market Size, By Region, 2016�2023 (USD Million)

Table 67 Connected Solutions: Market Size, By Type, 2016�2023 (USD Million)

Table 68 Connected Solutions: Market Size, By Region, 2016�2023 (USD Million)

Table 69 Connected Software Tools: BPaaS Market for Solutions, By Region, 2016�2023 (USD Million)

Table 70 Connected Platforms: Market for Solutions, By Region, 2016�2023 (USD Million)

Table 71 Connected Services: Market Size, By Type, 2016�2023 (USD Million)

Table 72 Connected Services: Market Size, By Region, 2016�2023 (USD Million)

Table 73 Connected Professional Services: Market Size, By Type, 2016�2023 (USD Million)

Table 74 Connected Professional Services: Market Size, By Region, 2016�2023 (USD Million)

Table 75 Connected Advisory/Consulting: Market for Professional Services, By Region, 2016�2023 (USD Million)

Table 76 Connected Design and Implementation: Market for Professional Services, By Region, 2016�2023 (USD Million)

Table 77 Connected Training: Market for Professional Services, By Region, 2016�2023 (USD Million)

Table 78 Connected Support and Maintenance: Market for Professional Services, By Region, 2016�2023 (USD Million)

Table 79 Connected Managed Services: Market Size, By Region, 2016�2023 (USD Million)

Table 80 BPaaS Market Size, By Region, 2017�2024 (USD Billion)

Table 81 North America: Market Size By Business Process, 2017�2024 (USD Billion)

Table 82 North America: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 83 North America: Market Size By Vertical, 2017�2024 (USD Billion)

Table 84 North America: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 85 North America: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 86 North America: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 87 North America: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 88 North America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 89 North America: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 90 North America: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 91 North America: Market Size By Application Area, 2017�2024 (USD Billion)

Table 92 North America: Market Size By Country, 2017�2024 (USD Billion)

Table 93 US: BPaaS Market Size By Business Process, 2017�2024 (USD Billion)

Table 94 US: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 95 US: Market Size By Vertical, 2017�2024 (USD Billion)

Table 96 US: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 97 US: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 98 US: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 99 US: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 100 US: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 101 US: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 102 US: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 103 US: BPaaS Market Size By Application Area, 2017�2024 (USD Billion)

Table 104 Canada: Market Size By Business Process, 2017�2024 (USD Billion)

Table 105 Canada: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 106 Canada: Market Size By Vertical, 2017�2024 (USD Billion)

Table 107 Canada: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 108 Canada: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 109 Canada: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 110 Canada: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 USD Billion)

Table 111 Canada: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 112 Canada: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 113 Canada: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 114 Canada: Market Size By Application Area, 2017�2024 (USD Billion)

Table 115 Europe: BPaaS Market Size, By Business Process, 2017�2024 (USD Billion)

Table 116 Europe: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 117 Europe: Market Size By Vertical, 2017�2024 (USD Billion)

Table 118 Europe: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 119 Europe: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 120 Europe: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 121 Europe: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 122 Europe: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 123 Europe: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 124 Europe: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 125 Europe: Market Size By Application Area, 2017�2024 (USD Billion)

Table 126 Europe: Market Size By Country, 2017�2024 (USD Billion)

Table 127 Asia Pacific: BPaaS Market Size By Business Process, 2017�2024 (USD Billion)

Table 128 Asia Pacific: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 129 Asia Pacific: Market Size By Vertical, 2017�2024 (USD Billion)

Table 130 Asia Pacific: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 131 Asia Pacific: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 132 Asia Pacific: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 133 Asia Pacific: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 134 Asia Pacific: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 135 Asia Pacific: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 136 Asia Pacific: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 137 Asia Pacific: Market Size By Application Area, 2017�2024 (USD Billion)

Table 138 Asia Pacific: Market Size By Country, 2017�2024 (USD Billion)

Table 139 Latin America: BPaaS Market Size, By Business Process, 2017�2024 (USD Billion)

Table 140 Latin America: Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 141 Latin America: Market Size, By Vertical, 2017�2024 (USD Billion)

Table 142 Latin America: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 143 Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 144 Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 145 Latin America: Customer Service and Support Business Process Size, By Organization Size, 2017�2024 (USD Billion)

Table 146 Latin America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 147 Latin America: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 148 Latin America: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 149 Latin America: Market Size By Application Area, 2017�2024 (USD Billion)

Table 150 Latin America: Market Size By Country, 2017�2024 (USD Billion)

Table 151 Brazil: BPaaS Market Size By Business Process, 2017�2024 (USD Billion)

Table 152 Brazil: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 153 Brazil: Market Size By Vertical, 2017�2024 (USD Billion)

Table 154 Brazil: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 155 Brazil: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 156 Brazil: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 157 Brazil: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 158 Brazil: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 159 Brazil: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 160 Brazil: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 161 Brazil: Market Size By Application Area, 2017�2024 (USD Billion)

Table 162 Mexico: BPaaS Market Size By Business Process, 2017�2024 (USD Billion)

Table 163 Mexico: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 164 Mexico: Market Size By Vertical, 2017�2024 (USD Billion)

Table 165 Mexico: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 166 Mexico: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 167 Mexico: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 168 Mexico: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 169 Mexico: Procurement and Supply Chain Management Business Process Market Size, By Organization Size 2017�2024 (USD Billion)

Table 170 Mexico: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 171 Mexico: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 172 Mexico: Market Size By Application Area, 2017�2024 (USD Billion)

Table 173 Rest of Latin America: BPaaS Market Size By Business Process, 2017�2024 (USD Billion)

Table 174 Rest of Latin America: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 175 Rest of Latin America: Market Size By Vertical, 2017�2024 (USD Billion)

Table 176 Rest of Latin America: Human Resource Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 177 Rest of Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 178 Rest of Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 179 Rest of Latin America: Customer Service and Support Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 180 Rest of Latin America: Procurement and Supply Chain Management Business Process Market Size By Organization Size, 2017�2024 (USD Billion)

Table 181 Rest of Latin America: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 182 Rest of Latin America: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 183 Rest of Latin America Market Size By Application Area, 2017�2024 (USD Billion)

Table 184 Middle East and Africa: BPaaS Market Size, By Business Process, 2017�2024 (USD Billion)

Table 185 Middle East and Africa: Market Size By Organization Size, 2017�2024 (USD Billion)

Table 186 Middle East and Africa: Market Size By Vertical, 2017�2024 (USD Billion)

Table 187 Middle East and Africa: Human Resource Management Business Process Market Size, By Organization Size 2017�2024 (USD Billion)

Table 188 Middle East and Africa: Accounting and Finance Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 189 Middle East and Africa: Sales and Marketing Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 190 Middle East and Africa: Customer Service and Support Business Process Market Size, By Organization Size 2017�2024 (USD Billion)

Table 191 Middle East and Africa: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 192 Middle East and Africa: Operations Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 193 Middle East and Africa: Others Business Process Market Size, By Organization Size, 2017�2024 (USD Billion)

Table 194 Middle East and Africa: Market Size By Application Area, 2017�2024 (USD Billion)

Table 195 Middle East and America: Market Size By Country, 2017�2024 (USD Billion)





List of Figures (52 Figures)



Figure 1 BPaaS Market Segmentation

Figure 2 Market Research Design

Figure 3 Data Triangulation

Figure 4 BPaaS Market Size Estimation Methodology: Bottom-Up Approach

Figure 5 Market Size Estimation Methodology: Top-Down Approach

Figure 6 Business Process as a Service Market: Assumptions

Figure 7 BPaaS Market Snapshot

Figure 8 Market Top 3 Segments

Figure 9 Market Top 3 Business Processes

Figure 10 Market Top 3 Verticals, By Region

Figure 11 BPaaS Market By Region

Figure 12 Increasing Need for Reducing the Overall Operational Costs in Enterprises is Expected to be Driving the Market Growth

Figure 13 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period

Figure 14 Customer Service and Support Business Process is Expected to Grow at the Highest CAGR During the Forecast Period

Figure 15 Large Enterprises Segment is Expected to Have a Larger Market Share During the Forecast Period

Figure 16 Hybrid Deployment is Expected to Witness the Highest Growth Rate During the Forecast Period

Figure 17 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Share During the Forecast Period

Figure 18 Operational Application Area is Expected to Have the Largest Market Share During the Forecast Period

Figure 19 Asia Pacific is Expected to Have the Highest Growth Rate During the Forecast Period

Figure 20 BPaaS Market: Drivers, Restraints, Opportunities, and Challenges

Figure 21 Human Resource Management Business Process is Expected to Hold the Largest Market Size During the Forecast Period

Figure 22 Small and Medium-Sized Enterprises Segment is Expected to Grow at a Higher CAGR During the Forecast Period

Figure 23 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Size During the Forecast Period

Figure 24 Asia Pacific is Expected to Have the Largest Market Size in 2022

Figure 25 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period

Figure 26 North America: Market Snapshot

Figure 27 Asia Pacific: Market Snapshot

Figure 28 Key Developments By Leading Players in the BPaaS Market During 2015�2017

Figure 29 Market Evaluation Framework

Figure 30 Accenture: Company Snapshot

Figure 31 Accenture: SWOT Analysis

Figure 32 Capgemini: Company Snapshot

Figure 33 Capgemini: SWOT Analysis

Figure 34 Cognizant: Company Snapshot

Figure 35 Cognizant: SWOT Analysis

Figure 36 EXL: Company Snapshot

Figure 37 EXL: SWOT Analysis

Figure 38 IBM: Company Snapshot

Figure 39 IBM: SWOT Analysis

Figure 40 Fujitsu: Company Snapshot

Figure 41 HCL: Company Snapshot

Figure 42 Genpact: Company Snapshot

Figure 43 TCS: Company Snapshot

Figure 44 Wipro: Company Snapshot

Figure 45 Oracle: Company Snapshot

Figure 46 SAP: Company Snapshot

Figure 47 NTT Data: Company Snapshot

Figure 48 Microsoft: Company Snapshot

Figure 49 DXC: Company Snapshot

Figure 50 WNS: Company Snapshot

Figure 51 Concentrix: Company Snapshot

Figure 52 Conduent: Company Snapshot