Plugable

A low-bandwidth service for customer support to remote into app.

Our project is a service that enables the user of a mobile application to directly connect with a developer in charge of the issue. Thanks to this the tech specialist will be able to control the app (and only the app) and test the various problems described by the user. By extracting and then re-rendering the interface from the phone to the computer our platform consents a very low use of bandwidth, making this a service accessible to practically anyone in the world. From rural areas to big cities, anyone with a problem will have the opportunity to directly get in touch with a developer and get their bugs fixed. This way, not only users will want to keep using their current apps, but they will also feel more satisfied and will overall enjoy more their time spent on the device.

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Date: September 2017

Category: Android & Web Development

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