Dear respondent, thank you for taking the time to fill out this survey. Your answers are very helpful for me to conduct my research in the preferred maintenance process of generation Z. The survey is targeted at people aged between 16 and 21 years old. The gathered data will be analysed anonymously. The survey will only take up approximately 5 minutes. If you have any questions, feel free to reach out via my email: 16083520@student.hhs.nl.



To understand this survey please read the following section carefully.

Imagine that you have a car that needs maintenance at a service station. The following questions will ask for your opinion on certain topics, while you walk the process of maintenance of your future car. If you are not that familiar with car maintenance you could also think of the maintenance of your phone, laptop, scooter or bike.