Charing Cross GIC, London, are currently carrying out an autism audit

I sent a complaint to my GIC (Charing Cross, London) recently, because they’re basically impossible for me to communicate with.

I can’t manage phone calls at all, but I’m aware that it’s nearly impossible to get through to them on the phone - it takes 10+ calls in one day to speak to someone. They have no internet connection and no ability to receive or send emails. And letters do get to them, but if you need a response it will take months. I had to wait 8 months to be copied on a letter from the GIC doctor to my GP.

This makes any real-time communication with Charing Cross GIC impossible if you struggle with phones.

I wrote a complaint email, and I got a response dated 8th April 2016. It says that “the GIC is currently carrying out an audit to evaluate how the service impacts on autistic service users so that it can improve the way that it provides care for its patients. The results of the audit and its recommendations will be available in the next three months from which point the clinic will be able to move forward with improvements. We aim that this will ultimately benefit all of our autistic service users in future.”

So basically, if you’re autistic and you felt that your autistic needs haven’t been met by Charing Cross GIC, telling them now will have maximum impact.

I was not assured in this letter that my complaint would be passed onto the team doing the auditing, so I’m going to email them and ask them to do that. If you wanted to save time with your complaint/feedback, you could ask in your first letter/email that your comments be passed on to the auditors.

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Here are their contact details:

Email: LocalServicesClinGov@wlmht.nhs.uk (refer to Charing Cross Autism Audit in the subject or something, to be safe)

Telephone: 020 8354 8174

Postal address: