What type of phone do I need to use? The app requires a device running iOS 9.0 or later or Android 4.4 and up.

Where is my info stored? We work hard to make sure your personal information is secure. Please see the ‘Legal’ option within the mobile app menu and tap on ‘Privacy Statement’.

I’m having a technical issue with the Subway® App - what can I do? There are a few things you can try to resolve most technical concerns you may be experiencing with the Mobile App. Be sure your device’s operating system, and most importantly - the Subway® App are totally up-to-date. If you have already tried updating, we strongly recommend logging out, and logging back in to the Subway® App. For Android users, we also suggest clearing the cache for the Subway® App in your device settings.

Who can I contact if technical issues persist? If issues persist, please tap ‘Contact Us’ in the app menu. Please include: your device type, operating system, which Subway App version you are using, and a brief description of how to reproduce this issue.

Im having trouble creating an account. Please make sure you are entering your full first and last name. We also require a valid telephone number (country code should not be included) and email address when signing up. If you believe there is an error, visit the 'Contact Us' page of our website and provide the email address you are using to sign up, as well as a brief description of what you are experiencing.

What are the rules for an acceptable password? Passwords must be 8-16 characters, containing three out of four of the following: Lowercase characters, uppercase characters, digits (0-9), one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ‘ , ? / ` ~ “ ( ) ;.

What if I forget my password? On the Login screen, select the "Forgot/Change Password?" link to input the email address used for forgotten password account. This will send a verification code via email and allow for the reset of a password.

What if I want to sign into a different account on the App? Within the Profile menu a user has the ability to logout, which gives the opportunity to login with another account.

What if I have changes, want to cancel my order, I placed the order at the wrong location, or do not pick up my order? Order carefully! An order cannot be modified once it is submitted and there will be a charge even if the order is not picked up. If you need to cancel or modify an order, contact the restaurant where the order was placed (you can find that info on the Order Details page).

Can I see my order history? Of course! - You may access your previously placed remote orders from the last three months, by opening the menu and selecting “Order History”. (Please note that you may only see orders from the country for which your account is associated).

How do I pay with my Subway® App in the restaurant? First, make sure you add a Payment Method in your profile. When you are ready to pay, select the “Show Card” button in the App. It will give you a QR code to scan at the register.

Which credit cards can I use? Visa and MasterCard are widely accepted. Some restaurants may also accept American Express and Discover. See restaurant for details.

When I pay in the Subway® App, can I use multiple forms of payment? Yes! If you are looking to split between gift card and another payment method, simply select ‘Apply a Subway Card’ on the “Your Order” page. If you need to change the other payment you’d like to use, you can then press ‘Change’.

How do I apply a Subway® coupon to my order in the App? If you look under the “Deals” section of the Subway® App, you may periodically see offers available. To access the offer, click the “Apply” button and add the item to your cart. These offers only apply to mobile orders, and are subject to the terms and conditions found by clicking the information button on the offer. For other coupons and offer, we are sorry, but right now you can’t redeem those offers on orders placed from the Subway® App. But, if you pay in restaurant using the app, you can present a coupon before paying.