Strategy is great, plans are lovely. What matters is execution.

Diploma engineers are as talented as degree holders.

People want high performance ­products, not breakdowns.

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A very significant portion of our workforce are engineers, maybe even 70 per cent, so in all our functions, whether R&D, manufacturing or IT—in fact, other than finance, everywhere else—there are engineers. One important thing I have learned is to not distinguish between diploma engineers and those with degrees. Both are very important to the work we do. I think a lot of people don’t give enough credit to dip­loma holders in engineering, who I have found are excellent.

When we hire, we look at all eng­ineering institutions as we try to find the right fit for us. Engineering is not a generic degree. Almost all are specialists in their field. Some are IT eng­ineers, others are electrical engineers, mechanical engineers; then there are engineers in production,...