Evaluate bandwidth usage

You should be able to approach the highest speeds of your Shaw Internet plan if you connect to it using a device that allows for those speeds. If you connect multiple devices to your home WiFi at the same time, all of those devices will share your plan's bandwidth. This can result in slower WiFi for some or all of your devices.

If you are experiencing slow speeds:

Count how many devices are connected to your home WiFi network. Count the devices being used for bandwidth-heavy activities (eg. streaming, downloading). Try closing WiFi connected apps and reducing the number of connected devices. Check to see if performance improves for the devices still connected to WiFi.



You can divide your devices between your modem's two frequencies:

Use the 5 GHz frequency for your most-used devices. This frequency is newer, less used, and typically provides faster speeds because it can carry more data.

Use the 2.4 GHz network for smart home devices (eg. cameras, thermostats, fridge, garage door) and any non-streaming devices.

If you have a BlueCurve modem, it will have band steering enabled — sorting devices between the two frequencies for you, to give you optimal speeds.

TIP FROM A TECH: "If your device can't see the 5GHz frequency, try plugging it directly into the modem."

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