Rockstar has a fix in the works for a bug that makes several members of Arthur Morgan’s gang disappear from camp early in Red Dead Redemption 2, the company said Monday.

After several reports over the past week from players about some of Morgan’s confidants going missing — including major players like Sadie Adler and John Marston — in the game’s second chapter, there are now both workarounds and promises of a solution. Rockstar identified the issue in a support post, explaining what causes these campers to vanish.

“If you completed the mission ‘Polite Society, Valentine Style’ at the start of Chapter 2, but needed to use the Retry Checkpoint feature, then Sadie, Jack, John, and Abigail will only appear in camp when they have missions for you to complete,” reads the support page. “We are aware of the issue and are currently working on a fix to be included in an upcoming Title Update.”

There’s no date for when that latest Red Dead Redemption 2 update will go live, so Rockstar advised that players follow a fairly simple, if challenging, method to keep Sadie, Jack, John and Abigail from going missing.

“In order to experience all vignettes and conversations, players must complete the ‘Polite Society, Valentine Style’ mission without using Retry Checkpoint. If the player fails any portion of the mission they should abandon and restart mission, or load a save before the mission failed.”

If it’s too late to go do this, then players will certainly miss some of those key interactions. But at least their ability to progress in missions won’t be affected, Rockstar explains — and all four characters will be back by the time the fourth chapter begins.