How do I sign-up for Stingerette?

Visit https://gt-new.ridecell.com/request Log in with your GT Account and Password. Create your profile using your phone number.

Who is eligible to use Stingerette?

Stingerette is only available to Georgia Tech students and employees.

What are the different ways of requesting a Stingerette ride?

Use the free Android or iPhone Stingerette app. Through the web request interface at https://gt-new.ridecell.com.

What is the quickest mode of request to get picked up?

Making a ride request through your smartphone or online will instantly add you to the queue of requests. Canceling and re-entering a trip request will not increase service speed but will move your request to the end of the queue.

How do I make a trip request?

Set your pick-up location, drop-off location, and the total number of riders for the request. Your trip will then be assigned and you will receive an estimated time of arrival range. When you are next in line for pickup, you will be notified which driver and vehicle is assigned to your trip and their estimated time of arrival. Track them in real-time using the app or online map. You will also be notified when the driver arrives at your pickup location. Rate your ride and leave an optional feedback about the system and your experience.

How do I give trip feedback?

Feedback can be provided directly through the Stingerette App or through our online feedback form.

What are the Hours of Operation?

Stingerette operates nightly, seven days a week, 8:00 p.m. to 3:00 a.m. Holidays, semester breaks, and home football games may alter the operating days and times.

What are the Stingerette Safe Ride boundaries?

Stingerette's service boundary includes Georgia Tech's campus and the neighborhoods in-between: Georgia Tech buildings and facilities within main campus: 10th Street to the north, Techwood Drive to the east, North Avenue to the south, and Tech Parkway to the west. Georgia Tech buildings located along 14th Street, the NARA and TEP facilities along North Avenue, and campus buildings within Technology Square. (Pick-up and Drop-offs)

Home Park and Centennial Place residential addresses. (Drop-offs only)

MARTA Midtown when traveling to/from Georgia Tech's main campus. (Pick-ups and Drop-offs)

Service boundary excludes: Spring Street (except GT buildings), West Peachtree (except GT buildings), Northside Drive, 16th Street, Marietta Street (except GT buildings), and the North Avenue MARTA Station. The general service boundary is shown in gray shading on this map.

How do I know if I’ve been assigned to a driver?

You will be notified once you’ve been assigned to a driver (by call or text). You can also check out the web or app interfaces for real-time updates about your driver's location, and your request status.

How long does it take for my driver to pick me up?

It depends on how busy the system is at any given time. The app and web interfaces will show you an estimated time of arrival based on your driver’s real-time GPS, current trip load, other planned pickups and drop offs, and traffic.

Can I track my driver?

You can track your driver with real-time GPS updates via the smartphone app and online.

How will I know when my driver arrives if I don’t have a smartphone?

You can set up SMS or phone call notifications in your user profile online or in the smartphone app. Once these preferences are set, you do not need a smartphone to receive basic calls or SMS messages. You will be notified via the phone number on your account. The default method of contact is SMS. If you prefer a phone call or if your phone does not receive texts, you must change your preferred method of contact.

Will my driver take me directly to my destination?

The Stingerette service is a shared-ride program. The driver may have several other pick ups and/or drop offs before the van arrives at your destination.

Does canceling my request and then making another one put me at the bottom of the request queue?

Canceling a request and resubmitting a new request moves you to the end of the queue. Your new request will be assigned to the next available driver. Repeated cancellations may result in the suspension of ride privileges.

Is the driver’s location always accurate when I look at the map?

Some GPS inaccuracies occur from buildings being close together or due to limited network areas. If you are observing inaccuracies, try force-quitting the GT Stingerette app or refreshing the web page to get a better connection.

How do I contact my driver?

If you have important information to relay to your driver or dispatcher (such as “I am using crutches.”), you can input a comment when placing your ride request. You can also contact Stingerette dispatch directly at 404-385-7433. For everyone’s safety, direct calls to the driver are not allowed.

Can I make a request for someone else to get picked up?

The service is reserved for your personal use. You cannot make a request on another person’s behalf. You must have a valid GT ID to utilize the Stingerette. If you have other GT students traveling with you, you all must be picked up and dropped off at the same location. If you have guests, up to two (2) may ride with you on your trip from start to finish. You are responsible for your guests and may be liable for any incidents they are involved in while on Stingerette. Your guests may be required to present a photo ID.

What do you do if I receive a message that my phone number is associated with another account?

Please email support@ridecell.com and provide your first and last name, your email address, any other email aliases, and your phone number. Once that email has been received, we will update your account.

How do I request a accessible vehicle?