The City of Austin continues to work with Transportation Network Companies as we integrate them into our ground transportation service providers. Drivers for TNCs should be aware that for their safety, and to avoid receiving a citation, compliance with Austin City Code is required.



If you’re waiting for someone to request a ride via the app or to load into the car, do not wait in a travel lane, bike lane, crosswalk, no parking zone, or intersection. Pull safely off the road into a parking lot or other facility, turn your hazard lights on and do not block traffic. It is for your safety and the safety of the passengers.



Do not drive around barricades to get to the location of your passenger. The Austin Police Department has reported seeing cars driving around barricades to get to where their passengers are, creating an immediate safety concern for the driver and pedestrians in the area. Rather, contact the passenger and request that they meet you in a safe, accessible area.



These rules are in place for your safety and the safety of your potential passengers. ATD wants to ensure a safe integration of this new service into Austin’s ground transportation options.