Hi Everyone –

Yesterday, for the first time since we launched Tablo, we announced a change to the structure of our optional TV Guide Data Subscription.

This change was not made with the intention of extracting additional revenue from our valued customers, but to enable per-device subscriptions for optional add-on features like Cloud DVR.

What we should have done is grandfather all existing customers and honor the promise we made when you purchased your subscription, allowing you to add multiple DVRs on a single subscription.

But we didn’t. And that was a mistake.

We hear you loud and clear, and we want to make it right.

That’s why I’ve made the decision to honor the original promise we made to our customers with an active subscription created prior to March 7, 2019.

Like before, these customers can continue to add multiple new DVR units to their active subscriptions at no additional cost.

Unfortunately, we can’t enable this in the self-serve account management portal, but any customers wishing to add a net new Tablo DVR to their grandfathered active subscription can contact support with their newest Tablo’s serial number so we can add it for them.

All Tablo customers can continue to swap the Tablo DVR to which their Tablo subscription account is connected via the account management portal at account.tablotv.com.

We have been so fortunate to enjoy the support of such an amazing community of cord cutters since we launched the first Tablo DVR over five years ago.

We hope that you continue to proudly support us despite this misstep and look forward to bringing you new features and firmware updates that will increase your enjoyment of the investment you’ve already made in us.

And as always, we are listening. We value your feedback because it makes our company, and our product better.

If you ever have any concerns, questions, or product support issues, please email us, call us, or leave us a message on Twitter or Facebook.

Yours truly,

Grant Hall

CEO, Nuvyyo Inc.

