CHAMPAIGN, Ill. (WCIA) — A traumatizing experience with Suburban Express bus company has left one woman angry and confused.

Bridgette Jasinski was banned from being a customer and wants to warn others about what happened. Friday night, she received an email from the owner of Suburban Express, Dennis Toeppen, calling her a “spoiled little psychopath.”

Here’s how it escalated to this point. Jasinski bought a Suburban Express bus ticket from Champaign to Chicago. She was booked on bus 1400. The night before, she got an email from the company saying bus 1200 had been canceled. It didn’t mention anything about her bus.

On the day of departure, she and several others waited 30 minutes, but bus 1400 never showed up. So Jasinksi waited for the next bus three hours later. The company’s owner, Dennis Toeppen, happened to be there. Since Jasinski paid for a ticket for a bus that never came, she asked to get on this one.

She says, “He said no. All he said to me was, ‘No you’re not getting on this bus. No I emailed about that.’ He said it very stern and aggressively.”

After she was denied, she got frustrated and said she would take legal action if necessary.

Jasinski says, “I took my polite attitude and I also became stern. I said, ‘Excuse me, I paid for a service and I need to get home. You did not email about this bus. You emailed about a different bus.'”

She still wasn’t allowed to get on. Toeppen later sent an apology email acknowledging the typo and offered refunds to everybody from bus 1400. A few days later, Toeppen sent another email explaining why he didn’t let Jasinski on the bus, accusing her of throwing a screaming tantrum. But he accidentally sent it to the wrong person, Joanne Lee.

Jasinski says, “He emailed Joanne referring to her as a bitch in the email.”

Lee was stunned when she read it.

She says, “I think it’s a double screw up. If you’re going to do something dumb and possible endanger the success of your company then don’t you want to get the right person?”

Toeppen then resent the email to Jasinski. This time he rephrased it calling her a “spoiled little psychopath” and banned her from being a customer.

Jasinski says, “This is unprofessional. It’s unacceptable. It’s negligence and blatant mistreatment. I want to do everything I can to ensure that no other innocent student has to go through this again.”

Toeppen could not be reached to comment about the incident. He hasn’t returned any calls and the company no longer has a physical office.

Jasinski also filed reports about this incident with the Illinois Attorney General.