How Conversational AI Is Transforming the Customer Navigation

How does conversational AI change the customer journey?

Recently Mike Rainer hosted a panel at World Summit AI and discussed with four experts working on startups that shape the future of the way humans interact with chatbots.

To Know more, How to build an excellent voice assistant app like Siri?

Panel discussions range from current business applications of technology to what we expect from future chatbots.

As the proliferation of such technology with consumers and businesses grows, there is a recurring question: Is conversational AI as developed as we think it is?

The current state of conversational AI

At the moment, chatbots have limited capabilities: Siri is too task-direct and unable to understand abstract concepts.

Chatbot communication is useful when addressing a simple task: changing a hotel reservation, booking a flight ticket, ordering food, and so on. Currently, we cannot contact the chatbot when interacting with another person.

USM is providing cutting-edge Artificial Intelligence (AI) solutions to transform your business. Though we started our journey as an IT staffing firm, USM has steadily evolved as a leading provider of technology-driven solutions. To know more…

The inability to talk to the chatbot naturally is a problem that startups like Poly AI try to solve. That is why they are coming up with the next generation of chatbots: they are more flexible in terms of conversation inputs and help in responding.

The conversation is the future of AI

As of now, some B2B startup companies are dedicated to integrating chatbots for businesses. These chatbots usually prove to be successful in providing customer support or increasing sales.

They both agree that chatbots that can understand human emotions are game-changers.

Humans sometimes do little to transcribe feelings and thoughts into words a chatbot that scans emotions can help.

Some startups are working to capture human facial expressions and convert them into biometric data.

What’s next?

After the final chatbot appeared, it was a game-changer. At that point, chatbots are democratized, and it looks like Wicks or Squarespace of Chatbots. For now, we must stick to chatbots for businesses that solve work-based problems before the average consumer can build their own.