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There is a new way of reaching out to Indian Railways in case of any emergency – with just a simple tweet to the Ministry of Railways. All that a passenger has to do is tweet with his/her contact details along with the problem, and the ministry ensures that help reaches as soon as possible.

Numerous cases in the past have proved that this method is extremely efficient. So when Sourav Bhattacharjee’s mother was travelling alone in a train, and was not provided with a bedroll and blanket, he knew where to go for assistance.

Like many others, Sourav also decided to tweet. And unsurprisingly, help reached in almost no time.

@RailMinIndia Mother travelling #alone by 18452 & PNR 6749750580. #BEDROLL not given in this Chilled weather. #worried. Needs helping hand — SOURAV BHATTACHARJEE (@sourav001) December 22, 2015

The Divisional Railway Manager (DRM) of Sambalpur, wrote back to Sourav saying that a TTE on board had been informed about this situation.

@sourav001 talked with on board TTE n advised to provide bed roll immediately — DRM Sambalpur (@drmsambalpur) December 22, 2015

And just like that, the problem was solved.

@sourav001 bed roll provided n her RAC. Ticket is confirmed. — DRM Sambalpur (@drmsambalpur) December 22, 2015

In yet another case, an ailing woman on a train was attended to by doctors, all thanks to a tweet. Ankit Jain’s relatives were travelling from Delhi to Ajmer when his aunt started feeling unwell. Ankit instantly tweeted to the Ministry of Railways. The Jaipur DRM then reached out to him asking for his mobile number.

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After some coordination, a doctor attended to his aunt at the Jaipur station in just half an hour after the first tweet.

In just half hour after tweeting to @RailMinIndia regarding my aunt’s illness, a doctor attended her at Jaipur station. Thank you . — अंकित जैन (@indiantweeter) December 22, 2015

So if you find yourself stuck in any such condition, here are people you can tweet to:

All complaints, suggestions to be marked to concerned GMs, DRMs for appropriate action and also tag @RailMinIndia pic.twitter.com/gblTgRRtDR — Ministry of Railways (@RailMinIndia) November 26, 2015

And this is the emergency number:

Passenger security Helpline 182 for your service 24×7 pic.twitter.com/kKHMuO8SJ9 — Ministry of Railways (@RailMinIndia) December 23, 2015

Indian Railways has proved again that passengers occupy the first position on its priority list.

Featured image for representation only. Source: Sidddd/Fickr

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