Transcript for Pope Francis Makes Cold Calls to the People

I was 50. Us, too, thank you, robin. Pope francis doing so much to show he's a simple man of the people. Now he's taken to picking up the phone and calling people out of the blue. Dan harris has the story. Reporter: They're calling him the cold call pope. In the dialing habit started after he got his new job. He called to cancel his newspaper subscription in his hometown of argentina. He called the cobbler to say someone else would pick up his shoes. The latest, to anna romano, saying she was pregnant and learned her boyfriend was married with children. I recognized his voice right away, she said in an interview with an italian tv station. He said I was strong and brave to keep my baby. This is one of a dozen spontaneous calls he's made. Including to a woman who said she feared retaliation after being raped by a policeman. And another young man out of a job. Compassion is suffering with somebody else. The pope picking up the phone, that's his way of saying let me be there with you. Reporter: The chattiness appears to be part of a larger effort to be a different kind of pope. He took a selfie. He doesn't live in the palace. A simple room. As for the pregnant anna, when she said she fierce no priest would baptize an illegitimate baby, he said, you know, there's always me. You never know who is calling. Reporter: For "good morning america," dan harris, abc news, new york.

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