SmugMug has always embraced the mission of being Heroes for our customers — leaping tall buildings to make sure their photos are safe, beautiful and accessible. So, when we heard that Picturelife, a photo/video storage company, ended their service without a way for their customers to preserve their photos, we knew we had to do something (and fast) to help reunite the Picturelife community with their memories.

The SmugMug team offered its services to Picturelife and worked tirelessly over several weeks to develop and implement a plan to reconnect Picturelife files with their owners. As a service to Picturelife and its customers, SmugMug is now offering a zero-cost solution for Picturelife customers to access and download their photos and videos.

Our number one concern is putting as many Picturelife photos and videos as we can into the hands of their rightful owners. We’re making their photos available to them at no charge and no obligation. If some of Picturelife’s former customers want to become a part of SmugMug’s family of photographers, we’ll welcome them with open arms, but that’s not our primary goal. Helping Picturelife’s customers preserve their priceless memories is our goal and just another example of our mission and passion in action: providing a safe, beautiful home for everyone’s photos.

If you’re a former Picturelife customer looking to retrieve your photos and videos please visit our Picturelife FAQ page to get the process started.