





Hello everyone, this is GM Luna.



After the update of October 11th, we recognized an issue where some guilds received rewards repeatedly for GuildRaid Boss Clear.



As the operations team of King’s Raid, we have determined that it is necessary to retrieve the rewards that were taken in abnormal manner.



The rewards were released in different types of goods such as ruby, gold and guild point.etc. To investigate this issue we need individual log data examination. For this to be done, those account in accord has to be restricted to the game. Moreover, it needs to be checked if there was any additional use of those benefits which leads to a substantial amount of time needed for the investigation; meaning that it may take days until those accounts to be unblocked.



In conclusion, to avoid a long period of time for the accounts being restricted to the game, we finally decided to roll back individual data of the party achieved the multiple rewards.



The data returning point for the roll back candidates will be as followed.



America Server: October 11th 05:00 (UTC-4)

Asia Server: October 11th 16:00 (UTC+7)

Europe Server: October 11th 11:00 (UTC+2)

TW/HK/MK Server: October 11th 17:00 (UTC+8)

Korea/Japan Server: October 11th 18:00 (UTC+9)



It takes us a great deal of embarrassment and we do apologize for any inconvenience with this incident to any of you who were concerned.



As to the process of data roll back, we will be blocking those players individually first. Next will be the data roll back, then the accounts will be unblocked again.



In the process, purchased items after the maintenance will be gone and return into the accounts safely after all the process done.



For the process, some players may want any refund according to withdrawal guide. If that is your case, please inquire us at cs_en@vespainteractive.com with the ‘item unused’.



We are sorry again for this issue.

We will come back to you if it needs to be explained more about the process.



We will try to make it as fast as we can.

Thank you for your attention







