Development Progress

Onboarding Workflow

User onboarding is a structured learning process first-time customers go through to become accustomed with a product. We want to have an informative workflow which will make new users capable of using basic application functionality and provide navigational context about what any particular section entails. For example, it will give users a frame of reference for understanding what “My Data” is. Having a proper onboarding strategy in place is crucial as it ultimately also helps with better usability and user retention. In the last two weeks, we have defined the workflow and finished the outstanding wireframe work for onboarding information screens/pages. Our designers have also worked on the detailed design of all the elements & overall framework required for it.

Help Center Integration

There was also discussion about the need for integration of support/ticketing system on the Moonlight platform. Our team decided that it would be better to use Zendesk rather than building our own support tool in-house, as that would pull resources away from our core. Zendesk can satisfy all of our current support needs and has significant scalability if we need it. This will allow us to deliver a better customer support experience in less time.

Referral Mechanism

The referral mechanism was a little more complicated to go through and there was a lot of discussion about how it should behave. That said, user workflow and behavior for the referral mechanism has now been defined. Last week, we also started planning for detailed implementation. There were some concerns raised over implementation workload for social media sharing and so, we will continue to evaluate it as the feature matures.

Activity Update