Thanks Kristin and Nancy for letting us know that Bag & Wander is shutting down. Unfortunately it looks like you have to contact Bag & Wander for a refund instead of them automatically refunding anyone who paid for boxes for December and beyond. Here is the full email letter:

Season’s Greetings Customers & Friends,

The idea for Bag & Wander was always to save time and make life easier. Initially, our vision was to simplify the travel experience by providing you seasonal toiletry essentials. After returning home from a trip earlier this year, I was inspired to bring this experience of comfort & convenience which wasn’t present in the curated commerce industry at the time. If you’ve been with us since the start, you know that we’ve evolved into so much more than travel but more concentrated in the home & lifestyle area. We’re inspired to rebrand with a fresh approach on our e-commerce presence. Thus, our subscription services will shut down effective this month.

Thank you so much for your support over the past few months — we seriously thought we’d never get anywhere with this idea and we’re incredibly grateful to everyone who’s helped us along the way, from subscription box reviewers to all of our subscribers. If you so choose, please participate in our Inventory Closeout on the website where we’re offering 40% off + free shipping (code:BAG40OFF).

I wish you all the best and Happy Holidays!

Sincerely,

M. Shao

Bag & Wander Founder

COMMON QUESTIONS

I’m currently subscribed. Will I still be getting a December box? How can I cancel and get refunded?

There will not be a December box. We’re here to assist with canceling and issuing a refund. Please email[email protected] with your Name, Email and Subscription# and we will promptly assist you.

I still have shipments pending on my Prepaid Plan. What happens to them?

We’re here to assist with pro-rating a refund. Please email [email protected] with your Name, Email and Subscription# and we will promptly assist you.

I made a purchase recently and haven’t received it. Is it still on its way?

All shop orders will still ship per usual, and can be tracked using the tracking number included in your shipping confirmation email. Note that all orders placed are final sale, and no refunds will be offered.

I still have questions. Can I email you?

We no longer offer support via social media. We will be responding to email support inquiries through January 2016.