Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

The course is offered in an online platform similar to an interactive textbook, featuring pre-recorded videos, quizzes and projects that give you the opportunity to gain new knowledge, learn new skills and demonstrate these through the completion of online assessment and skill evidence.

Certification:

Those who successfully complete this course will be able to incorporate their learning into their current workplace and be formally recognised with a Certificate of Completion endorsed by the Read Academy.

Course Duration:

The minimum time to complete one unit is 30 minutes. You can resume your course anytime as the system bookmarks your progress.

Who should complete this course?

Best-suited and customized for managers, supervisors and executives concerned about better workplace management.