Company: ExactCare Pharmacy

ExactCare Pharmacy Posted: 11-06-2019

11-06-2019 Valley View, Ohio - OH United States

General Summary

The Salesforce Administrator role will be responsible for handling all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. This individual will be part of ExactCare Pharmacy's Helpdesk team, and will primarily troubleshoot tickets related to Salesforce permissions, views, reporting and integrations to other platforms.

Key Responsibilities:

Manages Salesforce security including roles, profiles, sharing rules, workflows, and groups.

Manage queue creation and prioritization

Builds custom reports and dashboards

Manage Salesforce data feeds and other integrations

Coordinate the evaluation, scope and completion of new development requests

Effectively act as the liaison between our users, vendors and the application development teams

Manages operational requests and reporting including customer analysis and individual views; troubleshoots issues.

Maintains database for integrity and accuracy including cleansing and duplicate record management.

Manages all sales related technical resources and migration of data into Salesforce.

Evaluates new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.

Administer to all 3rd party applications integrated into Salesforce.

Identifies and troubleshoots issues and fixes any resulting problems.

Performs basic administration.

Assists with Pardot, Marketing integrated tool.

Regularly performs database de-duping and cleanup storage procedures.

Assists the Sales Analyst in the generation of sales related reports.

Administers e-mail templates utilized within the sales group.

Coordinates activities between sales and other departments (such as marketing and training).

Knowledge and skills:

Knowledge of Force.com platform.

Ability to work independently and be self-motivated.

Ability to prioritize and coordinate multiple projects and competing work demands.

Ability to multi-task while maintaining careful attention to detail.

Ability to document system changes, create policies and standards.

Education and Experience needed:

Salesforce certification preferred.

Minimum of 1 year of experience in Salesforce Administration required

About ExactCare Pharmacy

ExactCare is not your average pharmacy! We are a full-service, closed-door pharmacy that specializes in helping patients who are juggling multiple medications. Our focus? To make it easier and safer for patients to adhere to their complex daily medication routines—and, ultimately, stay healthy. How do we do it? We work with patients and their health care teams to manage their medications and monthly refills. This includes organizing medication doses by day and time in the ExactPack® packaging system and delivering it to patients at home.

The environment at ExactCare is exciting, fast-paced and full of opportunity for energetic, highly-motivated and results-driven professionals who want to make a difference in patients’ lives every day!

To put it simply, we love what we do. And that shines through in some of the awards we’ve received for being a fast-growing company that’s a great place to work: 2013, 2014, 2015 and 2018 Plain Dealer Top Workplaces Winner; 2015 and 2016 Crain’s 52 Fastest Growing Companies; 2016, 2017 and 2018 Weatherhead 100 Centurion Winner; 2015 Weatherhead 100 Winner; 2015 Smart Business Magazine Smart 50 Honoree and Innovation Category Winner; named to Inc. 5000 Fastest Growing Privately Held Companies in America for 2014, 2015, 2016, 2017; and EY Entrepreneur of the Year Award in 2014. In 2017, 2018 and 2019, ExactCare was named to the NorthCoast 99 list of best workplaces for top talent in Northeast Ohio and awarded first place among the 2017 Weatherhead 100 Centurion winners!

ExactCare is headquartered in Valley View, Ohio, just south of Cleveland. ExactCare Pharmacy offers a competitive salary and comprehensive benefit plan.

For more information about us, please visit www.exactcarepharmacy.com.