Today we have some hilarious news coming from China. A Chinese gamer purchased an official Nintendo Switch distributed by Tencent and tried playing an imported copy of The Legend of Zelda: Breath of the Wild on the Switch.

As this customer experienced Joy-Con drift while playing Breath of the Wild, they recorded a video of it in action and sent it to Tencent customer support for help.

Unfortunately, Tencent’s customer support team aren’t the brightest bunch – they told the customer that they couldn’t guarantee how the Joy-Con would function on imported games, and urged the customer to test it out on a game they have released, such as New Super Mario Bros. U Deluxe.

Thankfully, the customer wasn’t stupid and knew that Joy-Con drift is a hardware issue and not a software issue. They laughed at how silly Tencent’s claims were:

"Is my Joy-Con not drifting? I talked to customer service and they told me the behavior of Joy-Cons are not guaranteed on import games and that I should test with NSMBUDX. Utter nonsense." pic.twitter.com/LLLgXy7upW — Chinese Nintendo (@chinesenintendo) December 18, 2019

What do you think about their response?

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