New project management articles published on the web during the week of December 17 – 23. And this week’s video: Robert Earl Keen (who looks more like Santa Claus every year) sings his classic “Merry Christmas From the Family.” Feliz Navidad, y’all!

Business Acumen and Strategy

Dave Gershgorn recaps the key events of 2018 related to the growing realization that AI implementations were generating significant problems. 3 minutes to read. John Detrixhe does a similar review for stolen personal data. 6 minutes to read.

Mark Sullivan reports on what Apple got right in 2018 and what it got wrong. And maybe what they learned. 9 minutes to read.

Jay Stanley, a senior policy analyst for the ACLU, asks some hard questions about the use of facial recognition software at public events. What do we do differently in the event of a match? 4 minutes to read.

Managing Projects

Scott Edinger examines Customer Relationship Management (CRM) projects—how they fail and how to make them successful. 6 minutes to read.

Scott Edinger examines Customer Relationship Management (CRM) projects—how they fail and how to make them successful. 6 minutes to read. John Goodpasture identifies three alternative means for assessing risks that do not contemplate the probability of the event occurring. 2 minutes to read.

Erik van Hurck explains how to use the delivered reports available with the different versions of Microsoft Project, all the way back to 2010. 5 minutes to read.

The nice folks at Clarizen give us a short tutorial on measuring and interpreting schedule variance. 3 minutes to read.

Managing Software Development

Dennis Zdonov insists that engineers are predisposed by their training and their nature to make a very costly mistake. 4 minutes to read.

Franck Jabbari recommends seven well-established practices for improving the performance and resilience of production systems. 7 minutes to read.

Illia Pavlichenko explains Mob Programming—carrying Pair Programming to the next level. 5 minutes to read.

Applied Leadership

Cesar Abeid interviews Colin Ellis on how to achieve excellence in delivering projects through applying emotional intelligence. Podcast 40 minutes, safe for work.

Cesar Abeid interviews Colin Ellis on how to achieve excellence in delivering projects through applying emotional intelligence. Podcast 40 minutes, safe for work. Mike Clayton tells us how to prepare for stakeholder resistance and objections. 5 minutes to read.

Sam at the Rethinking Service blog tells us how to speak with our customer-facing colleagues and why we should make a point of doing so. 5 minutes to read.

Research and Insights

Jade Emmons notes that people analytics—analysis of the data in human resources systems and other repositories—is about to become a significant business capability. 4 minutes to read.

Kamila Sip, Jay Dixit, and David Rock explain the biological limits to our ability to think about the future. But we can and should still make plans! 5 minutes to read.

Renee McGowan explains three alternative visions for the future of work, as automation becomes a greater influence on what we do and how we do it. 5 minutes to read.

The Economist posted a lengthy article on the history of personal identity, from how governments got the monopoly on documenting our identity and status to how they might soon lose it. Long read but fascinating.

Enjoy!

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