Kadal_Nakal Member Joined Apr 2013

Posts 73

Reviews 1

Kudos 50

$2.00 rebate earned +10 details HK Post : Delay In Outbound Air Mail Services (10 September 2013)

Delay In Outbound Air Mail Services



To safeguard aviation security, Hongkong Post does not accept the sending of air mail items (including Speedpost) that contain dangerous articles such as perfumery products, lighters and lithium batteries. Hence, all mail items entering the Air Mail Centre are subject to x-ray screening. Recently, there is an increasing number of air mail items detected to contain suspected dangerous articles, in particular, lithium batteries, which lengthens the screening process. In this connection, air mail registration service, iMail service and Bulk Air Mail service may be subject to delay. Any inconvenience caused is much regretted.





11 September 2013

What's Happening?



The postal union has launched a wave of scrutiny yesterday which covers all major postal airmail shippers in Asia.



FastTech confirms that all battery/e-liquid airmail packages are being affected at this time. This includes HKP/USPS, and Singapore Post.



Here is what's happening:



1. Packages with primarily e-liquid and/or batteries in them are now more likely to get caught and get returned to us. We'll refund in those cases.



2. Packages *not* containing e-liquids/batteries will ship normally via SG post at regular speed. However those shipped via HK post will get delayed by 5 to 7 days (as we're told) as they queue up for the new mandatory x-ray scans.



If you have previously requested us to put you on Hong Kong Post only list, you may want to consider getting off that list to avoid the added wait time at Hong Kong Post.



Again, until this loosens, there is a higher chance for packages consisting of only e-liquid and/or batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders.



We'll monitor and update as this situation develops.



We apologize for this and thank you for your understanding.





14 September 2013

New China Post Shipment Methods



We've posted a thread regarding the



In order to save the waiting time and prevent the potential return possibility of the packages that containing battery/e-liquid, we're now adding a new shipment methods which doesn't have this shipping limitation - China Post.



As we've checked on the returned packages, we've found that battery comprises about 95% of the returns. Seems e-liquids are not their main object now, we are postponing shifting e-liquids to China Post for now. We'll monitor on the e-liquid packages.



Starting now, packages containing batteries may ship via China Post instead of Hong Kong Post and Singapore Post. Please noted that this will only affect the products that contain "shaped" batteries such as 18650, 14500, etc. E-Cigarette batteries such as



More details of our shipment methods, please check Jasmine





15 September 2013

Shipping Method For Batteries



It is automagic, as long as you pick "registered airmail", we'll auto ship via China Post Registered Airmail if your order contains batteries.



Non-battery orders are never going to China post (unless you request so via a ticket).



Yes non-battery US orders are still going through USPS.





16 September 2013

Latest News



We understand your concern, however the postal service hasn't released any additional information regarding the situation so we cannot give a guaranteed answer. We apologize for the inconvenience and thank you for your understanding. 10 September 2013Delay In Outbound Air Mail ServicesTo safeguard aviation security, Hongkong Post does not accept the sending of air mail items (including Speedpost) that contain dangerous articles such as perfumery products, lighters and lithium batteries. Hence, all mail items entering the Air Mail Centre are subject to x-ray screening. Recently, there is an increasing number of air mail items detected to contain suspected dangerous articles, in particular, lithium batteries, which lengthens the screening process. In this connection, air mail registration service, iMail service and Bulk Air Mail service may be subject to delay. Any inconvenience caused is much regretted. Source 11 September 2013The postal union has launched a wave of scrutiny yesterday which covers all major postal airmail shippers in Asia.FastTech confirms that all battery/e-liquid airmail packages are being affected at this time. This includes HKP/USPS, and Singapore Post.Here is what's happening:1. Packages with primarily e-liquid and/or batteries in them are now more likely to get caught and get returned to us. We'll refund in those cases.2. Packages *not* containing e-liquids/batteries will ship normally via SG post at regular speed. However those shipped via HK post will get delayed by 5 to 7 days (as we're told) as they queue up for the new mandatory x-ray scans.If you have previously requested us to put you on Hong Kong Post only list, you may want to consider getting off that list to avoid the added wait time at Hong Kong Post.Again, until this loosens, there is a higher chance for packages consisting of only e-liquid and/or batteries to be returned to us by shipping carriers. When they are returned, we will fully refund customers and cancel their affected orders.We'll monitor and update as this situation develops.We apologize for this and thank you for your understanding. geek 14 September 2013We've posted a thread regarding the Delay In Outbound Air Mail Services a few days ago.In order to save the waiting time and prevent the potential return possibility of the packages that containing battery/e-liquid, we're now adding a new shipment methods which doesn't have this shipping limitation - China Post.As we've checked on the returned packages, we've found that battery comprises about 95% of the returns. Seems e-liquids are not their main object now, we are postponing shifting e-liquids to China Post for now. We'll monitor on the e-liquid packages.Starting now, packages containing batteries may ship via China Post instead of Hong Kong Post and Singapore Post. Please noted that this will only affect the products that contain "shaped" batteries such as 18650, 14500, etc. E-Cigarette batteries such as SKU 1290903 are not being affected.More details of our shipment methods, please check here 15 September 2013It is automagic, as long as you pick "registered airmail", we'll auto ship via China Post Registered Airmail if your order contains batteries. geek Non-battery orders are never going to China post (unless you request so via a ticket).Yes non-battery US orders are still going through USPS. geek 16 September 2013We understand your concern, however the postal service hasn't released any additional information regarding the situation so we cannot give a guaranteed answer. We apologize for the inconvenience and thank you for your understanding. FastTech_Mod Mod (geek) edited on 11/9/2013 at 12:01 AM. Reason: unstickied - FastTech is no longer using HK post for non-US orders