The drivers are always nice. They tend to be hardworking and do a good job. But there are still issues. For example, the height of the van. Sometimes drivers accidentally bang Tom’s head against the top of the van while trying to steer the wheelchair inside. They are focused on aligning the wheels, and a few times Tom has had to speak up because his head was wedged into the ceiling. Temperature control is another problem. Tom’s body is unable to regulate its temperature, which makes him susceptible to the cold. But for the most part we overlook these inconveniences and focus on the fact that we get to be out, watching amazing music. This makes it all worthwhile.