Unfortunately due to the current Corona Virus situation, there are many orders that have still not shipped and we do apologize for this inconvenience. If for any reason you would like to request a refund while our support system is down for upgrades, please email refunds@zr2performance.com for immediate assistance in getting your refund initiated. We have a no questions refund and return policy. If you are unhappy with your shipped order for any reason, we will issue you a full refund for your order and pay for shipping to return your items.