Are all of San Manuel Casino’s Table Games open to the public?

Of San Manuel Casino’s 130-plus table games, 95 will be available at this time with two positions in use per table to allow for social distancing. San Manuel Craps and the Blackjack Arena and will remain temporarily closed,



Are all of the High Limit Rooms open to the public?

At San Manuel Casino we strive to offer a best in class experience to all of our guests. Due to the current safety protocols we only have a limited number of gaming positions available reserved for Diamond members and above. We apologize for any inconvenience this has caused and look forward to when we can have our previous capacity and entrance requirements back.

Will there be a time limit on slots or table games?

No, there will not be time limits enforced on table games or slots.



Are you going to allow smoking or have designated smoking areas?

Smoking will be limited to designated areas, which for now will be located outside of the casino.



Where is the smoking area located?

The smoking area will be located outside the valet exit/entrance on the 1st floor.

Does your smoking policy apply to vaping as well?

Yes, vaping must be done in the designated area, which for now will be located outside of the casino.

Will you still sell nicotine products at the casino?

Yes, they will still be available at select shopping outlets.



Is the change permanent?

This change is temporary and will ensure that all guests and team members are supporting the facial covering mandates in California.



If I go outside do I have to be re-screened to enter the casino again?

When heading outside to the designated smoking area, you will be given a re-entry pass which you will present as you re-enter. You will not be required to go through the health screening again upon re-entry.



Will you have promotions like your car giveaways when you reopen?

Upon reopening, we will not be hosting any promotions or events right away to avoid the need for guests to stand in a line or crowd in one place. Health and safety remains our first priority for everyone.



When will you start doing promotions/car giveaway again?

When the time is right, we will return with the promotions and events you know and love. For certain drawings, we will carry over any entries that were earned in March before the closure.



What happens with the Million Dollar Moment promotion?

The Million Dollar Moment will resume later this year after we lift the capacity of the casino. For such a big prize at stake, we want everyone who has earned entries to be able to enter the casino and participate without capacity restrictions.



My birthday happened while you were closed. Can I still play the birthday game?

Yes, guests with birthdays in March that did not have a chance to play, along with guests whose birthdays were in April, May or June will be able to play the birthday game. You will have until August 31, 2020 to participate at the promotional kiosks.

*Valid for existing Club Serrano members with activity on their card in the last 48 months.

Missed your birthday while we were away? We want to celebrate with YOU! 🎂🎈🎉 Check out your birthday invitation here >> https://t.co/7hplGSctiQ #HappyBirthday pic.twitter.com/5l9blRYfUy — San Manuel Casino (@SanManuelCasino) June 16, 2020



Will I still have to go to the kiosks to get my offers?

For your birthday offers, table games offers and offers that are only available in certain areas, yes. For the majority of Xtra Credit offers, you will be able to bypass the kiosks and go directly to your favorite slot machine where the offer will be loaded directly to your player’s card. There will be clear instructions along with each offer that is sent to you.



My Play.SanManuel.com Xtra Credit says it expires after 30 days and expired while you were closed. Will there be any extension?

Yes, we will honor the Xtra Credit earned through Play.SanManuel.Com package purchases 90 days from our public re-opening.

What will happen with the progressives when the Casino was closed? Will they all be at the same level when you reopen?

The progressive jackpots are exactly where they were when we closed the casino on March 15, 2020. They will pick right back up where they left off when we reopen.



What if the machine I want to play is off?

We have made an effort to ensure the most popular and beloved games are available to our guests, but if you find that your favorite game is not available, please voice your concern to our Slot Management team. We will do our best to make adjustments within a reasonable amount of time.



Are you going to tighten your slots?

No games have been adjusted. All games will be in the same locations with the same settings; however, some games will be out of service to allow for social distancing.

Will you have live entertainment?

We will not have live entertainment in any of our venues. The Tukut Lounge will be temporarily closed.