How great to do a first project, get a great score from a customer and get permanent account ban at Upwork Sergey Stepanenko Follow Jun 12, 2018 · 2 min read

On the recommendation of friends, I came to try to work on Upwork, more than a week working on filling out a profile, portfolio, passing tests and finding the first order. After some time I was invited to an interview and I got my first project. I did a great job, the customer gave me the highest possible assessment and made payment for services. At this time, I set up the method of withdrawal of earned money, and after checking the transaction, I see that my profile is blocked

I have no opportunity to get the money earned, contact technical support, respond to projects. Before that, I had a video verification of my identity, where I answered all the questions.

What happens in the end? I am a regular freelancer who has done a great job, get permanent account lockout and can’t get honestly earned money? Upwork, no comments…

Again — I did not break any Upwork rules. After receiving the lock I wrote to the technical support from another email address, I was answered by a specialist Daniel, who promised to solve the problem, but just after 40 hours I get a message that I will never be able to work on Upwork

After that, there were a few more attempts to contact Upwork support: a message in the Facebook feed, which was quickly deleted in an hour, messages in Messenger, email-all had one answer, a screenshot of which I attached above.

At the moment, nothing has changed — the account is also disabled for unknown reasons, the money is frozen.

Contacts:

Upwork Profile: https://www.upwork.com/freelancers/~01a52d6377e54dd54d

Facebook: https://www.facebook.com/profile.php?id=100006101355807