What Happened?

On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.

As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.

Less than 5% of our global customer base has been affected by this incident. Customers in North America have not been affected.

As a result of Inbenta's product running on Ticketmaster International websites, some of our customers' personal or payment information may have been accessed by an unknown third-party.

We have contacted customers who may have been affected by the security incident. UK customers who purchased, or attempted to purchase, tickets between February and June 23, 2018 may be affected as well as international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018.

If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.

Forensic teams and security experts are working around the clock to understand how the data was compromised.

We are working with relevant authorities, as well as credit card companies and banks.