That was what Barbara could offer at the last remaining department store in the only mall in Hermitage, a city of 16,000 in western Pennsylvania. J.C. Penney used to be one of three anchor stores at the Shenango Valley Mall. Then, one day last March, both Sears and Macy's shut down, becoming two of the more than 500 department stores that closed across the country in 2017. Headlines have called the shrinking of these American staples "the retail apocalypse." In Hermitage, employees called it "the funeral," because of the way it sounded as customers lined up to make their final purchases. "I'm so sorry," they said. "I'm in shock." "What are you going to do?" "What am I going to do?"