Exam No: 27963-12-O Closing Date: December 14, 2012 SALARY RANGE $22.37 - $27.18 Hour $3,892.38 - $4,729.32 Monthly $46,708.56 - $56,751.84 Annually POSITION INFORMATION Under supervision, applies regulations and procedures to determine eligibility for one or more public assistance programs in accordance with established procedures, and performs related duties as required.



Note: Customer Service Call Center experience is desirable but not required. EXAMPLES OF KNOWLEDGE AND ABILITIES Knowledge of Techniques for interviewing and gathering information from a varied population

Mathematics sufficient to interpret client income and expense information to calculate benefits within program requirements

Standard office practices and procedures, including operation of standard and automated office equipment; record keeping principles and practices

Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds

Basic computer applications related to the work Ability to Interpret narrative information from tables and forms

Perform calculations and computations

Communicate effectively in oral and written form

Communicate effectively and professionally with people of diverse socio-economic backgrounds and cultures

Communicate with hostile and emotionally upset clients

Read and understand complex social services regulations and procedures

Apply and explain complex regulations and procedures

Route clients to other needed services

Learn the social services programs and community resource provided by the County

Communicate clear and accurate information regarding clients to other staff

Interpret and explain complex rules, regulations, procedures and technical information

Establish, maintain, research, and verify client information and computer produced client data and files

Interview and obtain accurate information from a diverse client population

Interpret financial information and make accurate arithmetic calculations



Prepare clear and accurate notes, reports, correspondence and other written materials



Use automated technology to maintain records and files

Resolve client problems within procedural guidelines

Work with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often under adverse and high stress situations EMPLOYMENT QUALIFICATIONS Minimum Qualifications



Either:

One year of clerical experience in a class such as Office Specialist at Level II, Secretary or Account Clerk at Level II or Senior Office Assistant in Sacramento County service with responsibility for one or more of the following: public contact, interviewing, decision making based on complex rules and regulations, and/or written and financial record keeping at a clerical or higher capacity.



Or:

Two years of experience at the level of Office Assistant at Level II in Sacramento County with primary responsibility for one or more of the following: public contact, interviewing, decision making based on complex rules and regulations, and/or written and financial record keeping at a clerical or higher capacity.



Or:

One year of experience within the last five (5) calendar years determining initial and continuing eligibility for one or more categories of public assistance in a California County Welfare Department.



Or:

Three years of experience with primary responsibility for one or more of the following: public contact, interviewing, decision making based on complex rules and regulations, and/or written and financial record keeping at a clerical or higher capacity.



Education Substitution: Completion of major course work leading to an Associate of Arts Degree or higher from an accredited college, university, or school of business in social welfare, other social or behavioral science, health or human services, business or public administration, mathematics, English, or any other specialization providing concentrated study of human development, culture, institutions and communications may be substituted for the required experience on the basis of three semester units or 4.5 quarter units equal one month of experience.



Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.



Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the final filing date listed in this notice.



Note: Customer Service Call Center experience is desirable but not required.



General Qualifications



License Certificate Registration Requirement (Driver's License): A valid California Class C Driver's License may be required at the time of appointment. Failure to obtain or maintain such required license(s) may be cause for disciplinary action in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis.



Child and Elder Abuse Reporting: Persons selected for employment must as a condition of employment sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child and elder abuse reporting.



Working Conditions: Duties may require exposure to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations; may work in dangerous, high crime areas of the community; and/or standby, callback and work during non-routine hours.



Special Skills: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group. Incumbents use the specific language and multi-cultural knowledge in the performance of typical duties. In addition, incumbents translate and interpret using standard English and a language other than standard English, and act as a consultant to others regarding the specific multi-cultural group. 27966 - ELIGIBILITY SPECIALIST - Native American Culture

27969 - ELIGIBILITY SPECIALIST - African American Culture

27971 - ELIGIBILITY SPECIALIST - Chinese Language and Culture

27973 - ELIGIBILITY SPECIALIST - Filipino Language and Culture

27975 - ELIGIBILITY SPECIALIST - Japanese Language and Culture

27979 - ELIGIBILITY SPECIALIST - Spanish Language and Latin Culture

27983 - ELIGIBILITY SPECIALIST - Vietnamese Language and Culture



27977 - ELIGIBILITY SPECIALIST - Laotian Language and Culture

27981 - ELIGIBILITY SPECIALIST - Russian Language and Culture

27965 - ELIGIBILITY SPECIALIST - Armenian Language and Culture

28936 - ELIGIBILITY SPECIALIST - Korean Language and Culture

29096 - ELIGIBILITY SPECIALIST - Punjabi Language and East Indian Culture Probationary Period



The probationary period for this classification is twelve (12) months. APPLICATION AND TESTING INFORMATION APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a County of Sacramento employment application online, in person, or by mail, by 5:00 PM on the final filing date of Friday, December 14, 2012. Click here to apply on-line



County of Sacramento Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone 916-874-5593; 7-1-1 California Relay Service

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the final filing date. Employment Services is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail. Postmarks will not be accepted.



Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the final filing date.



Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.



A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions" or attached to the paper job announcement. Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the final filing date. Employment Services is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.



The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.



Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.



If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.



Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.



If you have no experience, write "no experience" for the appropriate question.



For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.



be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate or Credentials Screening Panel exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. WRITTEN EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the final filing date will be invited to the written examination. This examination may test for, but is not limited to, the essential knowledge and abilities listed in this job announcement. Qualified applicants will be notified of the exact date, time, and location of the examination, which is tentatively scheduled for Saturday, January 5, 2013 based on their notification preference. If applicants have not received written notice at least two (2) working days prior to the tentative test date, they should contact the County of Sacramento Employment Services Division at (916) 874-5593. For more information on testing dates and/or accommodation requests please contact the Employment Services Division by the final filing date. All candidates competing in the testing process will receive written notice of their examination results either by email or mail based on their notification preference. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net



Call 916-874-5627 and you will be provided with a recorded message, accessible 24 hours a day.



Applications are available at the Employment Services Division Office, however we encourage all applicants to apply on-line. FOR APPLICANTS WITH DISABILITIES ONLY Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office by the final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. Failure to submit this request by the final filing date may result in the County being unable to provide the requested accommodation in a timely manner for this administration of the examination. Sacramento County Disability Compliance Office

700 H Street, Room 5720

Sacramento, CA 95814 NOTE: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Contact Phone: (916) 874-5593 Department: Personnel Services Class Number/Title: 27963/Eligibility Specialist (with Special Skills Classes) Closing Date: December 14, 2012