Frequently Asked Questions

When will my first box ship?

All shipments are made on the 15th of the month. Once you place your first order, your box will ship by the 15th - 18th of the following month.

When is my credit card charged?

When you sign up, we will charge your card immediately for your first order. Your subscription payment is then taken on the 25th of your renewal month.

Can I give this as a gift?

Absolutely! Click the Give as a Gift button at the top and find the plan you want to send as a gift. It's that simple. You can leave a gift message which we’ll deliver with the box.

What's your cancellation policy and how do I cancel my subscription?

You can cancel anytime before your renewal date (25th of the month) to not be renewed. For multiple month subscriptions (prepaid 3 and 6 month subscriptions), you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3 month subscription at checkout and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled and your subscription will end. You can cancel by logging onto your account and clicking "cancel". If you need any assistance, email us at hello@thedelightfuldesk.com and we're happy to help!