Getting the message across: What a first glance appears to be a courteous letter to Greater Anglia…

When a genuine appeal for a refund or compensation falls on stony ground it’s enough to make your blood boil.

Most of us vent our frustration on our friends and family, vowing to take revenge on the person or organisation that has wronged us – only to calm down in a couple of days and do… nothing.

However, when one angry Greater Anglia rail passenger was denied a refund on a ticket for a cancelled train he decided not to take rejection lying down.

He tightly rolled up the letter he had received from the company’s customer services department and enclosed it with his reply telling an advisor it would make it easier for him to ‘stick it up your arse’.




Well that’s one way of making a point!

It is unknown if Greater Anglia afforded the disgruntled passenger the courtesy of a second reply.