Linzi Bayliss is furious with Tesco (Picture: Mercury) A woman claims she had ‘the worst shopping experience ever’ at Tesco, because she couldn’t find a double-seated trolley for her two children.

Linzi Bayliss, a 33-year-old mum-of-three, was ‘disgusted’ with the Tesco Extra in Mansfield, Nottinghamshire, because she couldn’t find the trolley she wanted.

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At first she put eight-month-old son Roman in a single seat trolley and two-year-old daughter Zerynn in the basket compartment.

Linzi then found a disabled trolley in which the kids could sit side-by-side.


However, she then complained that it had ‘a mind of its own’, and that the children ‘didn’t find it comfortable’.



She strapped the kids into a disabled trolley (Picture: Mercury) Now Linzi is demanding the supermarket provide the ‘correct equipment’ in its stores.

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‘Roman and Zerynn didn’t find it comfortable, they were climbing over each others knees and wouldn’t sit still which made it even harder to shop with three young children,’ Linzi said.

‘The trolley space was also very limited so I was unable to fit all my items in, meaning I had to order the rest of my shopping online.’

After sending a written complaint to Tesco, Linzi vented her frustration in a Facebook post.

Linzi's Facebook post in full Dear Tesco, I’ve just returned home from what can only be described as the worst shopping experience ever…. I usually use your delivery service but today decided to visit your Mansfield store in person. On arriving there with my three children I was unable to find a trolley with two upright seats for my youngest children, I went in store to the customer service desk and asked for the trolley I needed to be told by your ‘trolley guy’ that “there was one but a lady used it and the wheel fell off with her children in it and they almost fell out”. This member of your staff laughed about that like it was funny! I cannot believe that a store the size of a football pitch has (sorry had) a single trolley with two seats. As there was things [sic] I urgently needed I had no choice but to squash both my children in a disabled trolley which had the turning circle of the titanic and a mind of its own. I couldn’t do my weekly shop as the trolley space was the size of a small Barbie basket! I had to apologise to several people for almost running them down. Why on this earth do you not provide trolleys with two seats? What about people with children close in age such as mine or people who have twins? I’m disgusted in your service and your staff today were of no help at all not to mention the man who laughed. Shopping with children isn’t an enjoyable experience at the best of times but you made it a million times worse by not providing the correct equipment I needed. I strongly suggest you provide ALL your stores with double trolleys as I’m sure I’m not the only parent who has struggled. I will await your reply to this post. King regards A very angry Linzi Bayliss.

In response to Linzi’s complaints, a Tesco spokesperson said: ‘We’d like to thank Ms Bayliss for her feedback and we were pleased to assure her that there will be 10 new twin seat trolleys arriving in our Mansfield store in the next few days.

‘We hope the trolleys provide a little extra help for our customers.’