Our Commitment to BB10 and Some Changes to BlackBerry Legacy Services

We manufactured our last BB10 and BBOS devices in 2015 and, as the world has seen, our efforts are now growing and evolving as a cybersecurity and software company. In 2017, however, we promised our customers at least two further years of support for BB10 and at least two years of BlackBerry network access for BBOS devices. Today, we can proudly say that we are extending that commitment and will continue to support critical infrastructure and services for BB10 as well as network access for BBOS devices beyond the end of 2019.

It is a testament to the durability of our designs and brand loyalty that there are still millions of people actively using BB10 and BBOS devices—some of which are more than 10 years old.

However, beginning Thursday, August 1, two services on these phones will no longer be accessible to consumers as a result of decisions taken by our third-party partners.

First, Twitter has requested that BlackBerry remove the BBOS and BB10 Twitter apps from BlackBerry World as they are shutting down services that enable these apps to function. Users will no longer be able to download the BBOS and BB10 Twitter apps. For those that wish to continue using the social media platform, they can download alternative apps outside of BBOS or BB10 or use their device's web browser to access the site.

Second, the third-party cloud service that supports the "Full Assistance" functionality in BlackBerry Assistant will also be turned off. Our partnership with the third-party provider that supports "Full Assistance" has ended and they have chosen not to renew it. BlackBerry Assistant will continue to be available, albeit in a more limited function. Users will still be able to make calls, open apps, play music and search their device.

We want to thank our loyal BBOS and BB10 users and appreciate the ongoing support.