Shipping

Orders are fulfilled as they are placed, usually within 2-16business days (up to 16 days if the item has to be made not counting weekends or legal holidays). Please make sure your address is correct, as I will ship your order to the address you provide. Most orders shipped to the states take between 5-18 days to arrive. On very rare occasion some items may be held by customs for unknown reasons. Due to the pandemic there may be additional hold ups.



*** During peak times of the year (Christmas, Valentines Day, Mother and Father's Day, pandemics and political unrest etc.) please expect to add an additional few days for processing. If you need your purchase sooner, please write to us and we will try to accommodate you.

We can usually send your order expedited if you need the item quickly. If you need expedited shipping please request via email in advance. For an extra fee we can upgrade the shipping further.



For orders to the United States, the parcel may need a customs label and occasionally require duties or customs to be paid. These are entirely your cost and are not covered by us under any circumstance. Also, we cannot control what Customs does with your parcel once it reaches their hands. If they choose to inspect randomly, or hold the parcel for any reason, this also is something we cannot control. Please understand this very important and relevant information. Occasionally we have had parcels held for reasons unknown to use for up to 3 weeks. There is a tool on Canada Post’s website to estimate duty if the customs agent does a random inspection.

Lost or stolen items

Canada Post and USPS failures are not the fault of Skrocki design or a reflection of our level of dedication to you. If your shipment is sent without insurance:

We are not responsible for lost, stolen or undelivered packages. We highly suggest that you add on the shipping upgrade for peace of mind, tracking number and insurance. If your piece is damaged in the mail please send it back to us, at your cost, once we inspect it after it arrives, we will replace it.

All lost, stolen or undelivered packages without insurance are the responsibility of the buyer.

Again- Occasionally customs holds parcels for an undetermined period of time, even with the shipping upgrades.

Unfortunately the cost of supplies and shipping have gone up significantly during the pandemic and we are no longer able to offer discounted shipping. Shipping guarantees are no longer offered by the postal system. Shipping delays may occur and are the result of the postal system. All parcels that are tracked have full insurance. Any item that has free shipping does not include insurance and is bought at the risk of the buyer. IF the parcel or item has been damaged by the postal system you must send detailed photos of the item and box (to us) and a phone number for the postal system to contact you. Once the insurance is approved then your damaged item can be refunded (this again is for only packaged over $65 Canadian value).