Frequently Asked Questions

MEMBERSHIP AND DELIVERY

Q: Who is eligible for Kingston’s Cub Club memberships?

A: Kids 14 and under are eligible to be a part of Kingston’s Cub Club.



Q: How do I get the membership pack?

A: All membership packs will be available at Orlando City and Orlando Pride home games for pick up at the Cub Club booth near section 37. Members can also opt to have their membership pack delivered to their home for a fee of $5 per membership.



Q: How long does delivery of the membership pack take?

A: If you opt to have the membership pack delivered, please allow 1-2 weeks for shipping and processing. You should receive your pack within 2 weeks of purchasing.



Q: Are there different sizes for the Cub Club items?

A: To accommodate all age ranges, all items are the same size.



Q: My child is over 14 years old. What else is available for him/her?

A: Children over 14 years old and adults can purchase LionNation memberships. Learn more at LionNation.com

Q: Is Cub Club an automatic renewing program?

A: Yes, Kingston's Cub Club is an automatic renewing program from year-to-year as long as the child is under 15 years old.



Q: I purchased a Cub Club membership or was auto-renewed. Can I get a refund?

A: There is a no-refund policy in place for all Cub Club memberships.



PRIDE TICKETS

Q: How do I receive my two Orlando Pride complimentary tickets?

A: Before each Orlando Pride match, we will send you an email giving you the option to redeem your complimentary tickets for the upcoming game and the option to purchase additional tickets. Please keep an eye out for an email from us prior to each Pride match if that is the game you'd like to attend. Once you have selected to redeem your tickets for a match, you will no longer be able to receive complimentary tickets to future games via the Cub Club and you will no longer receive the emails to select a match. You will receive two tickets per Cub Club membership. Tickets are guaranteed for whichever match you want to attend so no need to worry about them not being available.



Q: I want to purchase additional Orlando Pride tickets to be seated next to the two Cub Club tickets. How do I do this?

A: You will receive an email seven (7) days before your selected Pride game with a link to accept your tickets. You can also purchase additional tickets at this link.

A: All memberships purchased under the same 'parent' account will be seated together.A: Please contact your member services representative and they will do their best to get the seats together. Seat locations are subject to availability.

EVENTS

Q: My child was selected to attend a Cub Club event. Do I need to attend with my child?

A: A child must be accompanied by an adult to all events. Children cannot be dropped off.



Q: My child was selected for an autograph session. Can I get autographs too?

A: The Cub Club autograph sessions are for children only. Adults can escort their Cub Club member, but only children may receive autographs.

For any additional questions, please email CubClub@OrlandoCitySC.com