IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border

Protection’s Freedom of Information (FOI) Section. Please note that we

will only action and respond to FOI requests and other matters relating to

the Freedom of Information Act 1982.

If your email is a valid FOI request, the Department will contact you

shortly to acknowledge your request. Please be aware that there has been a

significant increase in the number of FOI requests received and that there

may be delays in the processing of your request. Please do not send

duplicate emails as this may also cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, your

email will not be actioned by the FOI Section. As a matter of guidance,

please refer to the information below to assist in the resolution of your

enquiry.

General information regarding travelling Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal

or Visa Grant, or you wish to confirm the authenticity of your Visa

Refusal or Visa Grant, you should contact the office where you lodged your

visa application.

Details of our offices located around the world can be found [3]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa

Entitlement Verification Online (VEVO) portal. If you do not have the

necessary reference numbers to access the VEVO portal, you should contact

the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should

contact the office where you lodged your visa application. Details of our

offices located around the world can be found [4]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice

or assistance, including advice regarding the lodgement of visa

applications. Further information on migration agents may be found

[5]here. Please note that the Department is unable to assist you in this

regard.

If you are experiencing technical difficulties in lodging your visa

application through ImmiAccount, you should submit your concerns through

the ImmiAccount Technical Support Form, which is accessible [6]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should

complete Form 119, which can be found [7]here. Details on where to send

your completed form may be found on page 8 of the Form. This form will

not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for

Australian citizens and Australian Citizenship Day can be found [8]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you

should complete Form 1359, which can be found [9]here. Details on where to

send your request may be found on page 1 and 2 of the Form. This request

will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for

superannuation purposes, you should complete Form 1194, which can be found

[10]here. Details on where to send your completed form may be found on

page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found

[11]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,

you should submit [12]Form 1022 to the office where you lodged your visa

application. Details of our offices located around the world can be found

[13]here. The FOI Section does not process these forms.

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department

either:

· in a visa application

· on a passenger card or

· in response to a notice given to you by the Department inviting

you to comment on possible non-compliance with an obligation to correct

incorrect information

you should submit [14]Form 1023 to the Department. Details of our offices

located around the world can be found [15]here. The FOI Section does not

process these forms.

Duty Free concessions

Information relating to duty free concessions can be found [16]here.

General Enquiries

If you have a question, which has not been answered above, and which is

about visa, citizenship, trave or trade, including brining goods in and

out of Australia, please refer to our general enquiries web form [17]here.

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 30 September 2016

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References

Visible links

1. http://www.border.gov.au/Trav/Visi

2. http://www.border.gov.au/Trav/Visa-1

3. http://www.border.gov.au/about/contact/o...

4. http://www.border.gov.au/about/contact/o...

5. https://www.mara.gov.au/

6. https://www.border.gov.au/Trav/Visa/Immi...

7. http://www.border.gov.au/Forms/Documents...

8. http://www.border.gov.au/Trav/Citi

9. http://www.border.gov.au/FormsAndDocumen...

10. http://www.border.gov.au/Forms/Documents...

11. http://www.border.gov.au/Lega/Lega/Form/...

12. http://www.border.gov.au/Forms/Documents...

13. http://www.border.gov.au/about/contact/o...

14. http://www.border.gov.au/Forms/Documents...

15. http://www.border.gov.au/about/contact/o...

16. http://www.border.gov.au/Trav/Ente/Duty-...

17. http://www.border.gov.au/about/contact/m...