Since our crates ship directly from EU the delivery times will vary greatly. We estimate crates to be delivered within 2-4 weeks after the ship date. Due to delays with customs we ask that subscribers wait 6 weeks before inquiring about the delivery of their crate.

Our rolling shipments system will divide our shipments into three different shipping periods that will correspond with your renewal date.

For example, if your renewal is on November 5th your December crate will ship on November 20th. Alternatively if your crate renewal is on November 25th, your December crate will be shipped out on December 3.

If you have a prepaid multi-month subscription, your second month’s crate forward will be sent out with our first batch of shipments.

International shipments – customs and taxes

We do not charge for customs and taxes as it is collected by your country at the time of delivery. It is advised that you inquire with your local postal service to get an estimate for the fees to be collected.

Please keep in mind that because the customs tax is charged by your local government, we are not liable for extra charges that you may receive a we do not have control over the import taxes.

We also understate the value of our crates so that they are less likely to be charged customs fees.