I called the 800 number and was connected to a very nice gal. She was very polite and asked for my name, address and phone number. She promised to send a "Gold Kit".

A few days later, their package arrived. It was a business reply envelope, a thick plastic bag, and a brochure about the gold recycling. I was ready to go!

Actually, I was a little disappointed, because I wanted to write an article about how incredibly terrible their offering price is. Unfortunately, they don't actually tell you how much they pay for used gold.