This is one of the most ridiculous issues I have come across when it comes to customer service. Recently I moved to Atlanta, GA from New Jersey. Instead of me taking my old mattress from my own home, I would just buy a new mattress - it has been several years. So why not.

I went to a local Sleepy’s in NJ and purchased a bed. I ask if they had a store in GA so I can handle any issues I may have (like what I am going to write about) in GA. The sales rep said no worries you can always call our customer service line, we will deliver your bed.

I bought a $2k bed by Kings Down Beds called a MySide. Two weeks into sleeping on my new mattress in GA I have been noticing myself tossing and turning on the MySide mattress. I called Sleepy’s customer support to see if I can exchange it for another version of the bed. They specifically told me I do not qualify for a return or exchange because they do not support GA state.

In awe, I called and contacted Kings Down Beds customer support and they responded.

Thank you for contacting us. The only time we as the manufacturer get involved with replacements is when there is a structural or manufacturing defect involved. We are so sorry.

Not only will they not help me in this situation, they seem to not even care with my issue. I have to go back to Sleepy’s ‘great’ customer support to try to get this resolved. It has not been 30 days and I am going through this issue with both Sleepys and Kings Down Beds. I am going to try to call them up once more and see what they can do to help me resolve my sleep issue.

…. when I tested the bed at the actualy Sleepy’s store in NJ, I felt comfortable. I literally laid on the bed for 15-30 mins. Wonder if they purposely to do that… another sales tactic…?

It seems Sleepy’s is only in the business to sell and that is it. Typical sales rep strategy, get them to buy and out the door and have no care for the customer at all. Even Kings Down Beds, the producers of the beds doesn’t seem to even care what happened.

This is one of the worst customer service experience I have had where both parties points at each other for the blame and doesn’t seem they care for the customer.

What happened to the good ole days, where customer relation is the most important rather than the sale.