Dear Crusaders,

First and foremost: THANK YOU from the whole team and I for the INCREDIBLE success of our first 3 days of Founders Program. YOU blew all our forecast in terms of number of Founders, Revenue Per Founders and total Revenues. To be honest, we even shed tears of relief (well, I did

), happiness and yes.... from fatigue as well, when we saw those result.

That said, we are NOT resting on our Laurels. We have been taking ALL your feedback. From Crusaders that are very actives in forum to those who we had to torture to get their opinion.

Our early result show that our first iteration was good but even without your feedback there is many things that we are not satisfied with and will work on them throughout the summers.

So, 95% of the issues you would like us to change/correct can fit in 8 big categories. Here they are with our

Official decision regarding them

.

1-Lack of DETAILS in general but most importantly in the Items descriptions.

We know. Our bad, Sorry :-( and we are adding them every day. By Friday next week most of them will have been updated. The details we missing due to limited time we had before the launch.

This allows me to restate for those new here that since we don’t believe in P2W mechanics. ALL founders’ items will have an equivalent InGame for None-Founders when the game launches.

Example, the 2 person attack Bike is a FOUNDERS only premium item but None-Founders will be able to spawn a Rhino, drive from point A to point B with it. That Rhino has better armor, bigger guns but a bit slower than the attack bike. Still, Founders will look a lot COOLER going to war on their Bikes!

The Purpose of the Founders Items are Pay2BeCool not Pay so I can be better Ingame. The Purpose behind why we have started the Founders early in the game development is so we can involve you. That means that the first addition of details we are putting now and next week will be adjectives like: LONG RANGE, Psyker (i.e. Hero), Heavy Armor (i.e. Vehicules) etc.

The next level of details will be the 3D models of the items when it’s done.

The final level of details will be the detailed specs of the item but to do that we FIRST need to have Close BETA to test our different items powers with YOU making sure all is ok, fun to play and balanced. Then we will add their details to our store.

That process plus and knowing our Founders are buying items they have NO CLUE how they will be played in the game, is WHY we decided allow 100% refund in Rogue Traders points if you unequipped an item. It’s the Main reasons as well that a BIG chunk of your points was given as a gift by us as a reward for buying the 40$ Game Key that comes in all the packages.

So we are building items for you to fall in LOVE with. That is part of our approach as well; we want our players to WANT to buy and not HAVE to buy. That is the whole inspiration behind our approach. Like the Live Squigs Armor for Orks will twitch or blink its eyes or the Damned Legionnaire will have constant REAL flames on it.

2-Double Dipping for Items in the Rogue Traders Store. i.e. If I buy an item (limited or not) and equip it on a Character. Then I need to buy the same items again if I want to equip it to another character.

Right now your Rogue Traders points are ACCOUNT based but the items are characters based. It means that if I create 2 Space Marines and I want to both equip them with the SAME item; I have to buy it twice using Rogue Traders points.

We got your feedback on this: Items should be account based and you want to be able to use the same item on all our characters.

DONE!!!

well, I mean we will make the change YOU have requested. Be patient since it requires back-end work in our store to do so.

For those who purchased Limited Item in double (or more) since you wanted the same item on multiple characters. We will REFUND you in

CASH$.

Another demonstration of our belief in our MOTTO: BeTrue, BeFair, BeTransparent. You WANTED the change and we are doing it EVEN when it’s affecting our short time revenues.

3-Pre-Heresy limited items at 35$ are too expensive

Before we priced them at 35$ we did a detailed analysis of all the other AAA games and our price is slightly below other AA games for these items BUT what is important is what YOU think is a good pricing and not what others do.

For this issue, we need a bit more time to collect more data and do more research.

The RULE for the limitation of quantity on these items is coming from our Licensor to protect the 40K Lore. The Rule is that NO MORE than 5% of the TOTAL Players/Founders can own Pre-Heresy items. We decided to put for a start the 2500 limit but that is good only until we have over 50K founders. Once we reach 100K founders, then the Rogue Trader ship orbiting Arkhona will drop another 2500 units of this Limited Quantity item.

Remember that Stephanie, Your Senior Producer on the project, will add items EVERY Months (except July, we need a break and we need to see type of items you like best). Including Pre-Heresy limited items like Vehicles, Armors, etc..

4-Need more payment solutions.

First, let me tell you that we have NO access to your personal payment info since in Canada you need to have a special PCI compliance (like Bank or Major web outlet like Amazon). We DONT want that. It’s a responsibility we take seriously and it’s not what we do. We are not a bank, we are a gaming studio. So the screen where you type your info is not ours but the one from SECURED, TESTED and PCI compliant Payment processors. Right now we have 2: Paypal and Stripe (all major credit cards) but we will add MANY more throughout this summer like Amazon, Mobile payment processor and even other processor for bank transfer etc. and even MAYBE my pet project BITCOIN

Stay tune, we will inform you all each time we had a new way to pay for WAR.

5-What is Founder ONLY items (will be removed at launch) and what is Not but this can go to lack of Details again.

Again, our mistake. Sorry. Since all the dev and I knew for a long time that the FIRST batch of items released Wednesday were ALL Founders Only we kind of forgot to tell you. :-(

Soon, and for every month release of NEW items from Stephanie, you will see a banner on the items saying ''FOUNDERS ONLY'' and other items with No banners which means that these items will still be in the store after the game is launched. FOUNDERS ONLY items will still be there after Launch but will only be seen for those who have the appropriate Badge that all Founders have (check your account to see all your badges here: https://www.eternalcrusade.com/account/dashboard

6-Tier Reward in different packages.

I love it but it is not easy to have a community so educated in both Online Games and 40K lore on top of having one of the BEST memory of all time.

Many of you called me on my Oath of not having TIER package with the exception of the delay between packages for the Early game Module access. The main complaint was related to the difference between 80$ and 120$ package for Banners and Emblems.

DONE!

again meaning we will do the changes in the next few weeks. BOTH 80$ and 120$ Packages will have both Banners and Emblems.

You asked for it AND it made sense so we OBEY you command! ;-)