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London is one of the worst places in the UK for polite hotel staff, according to European tourists.

The capital came 10th in a table of 12 British cities in a Europe-wide survey of travellers by reservation company Hotel.info.

Sheffield, with a score of 8.62 points out of 10, was top, followed by Leeds (8.41 points), Bristol (8.36) and Cardiff (8.31). London scored 7.73 points.

UK hotels and those in Russia scored the lowest marks in a table topped by Finland, with Germany second and Austria third.

In a separate table covering friendliness and competence of hotel staff in European capitals, London was last, with the Hungarian capital of Budapest in first place.

A Hotel.info spokesman said: “British politeness is renowned and recognised throughout the world.

“However in the hotels the staff do not score highly in comparison with their European colleagues in respect of friendliness and willingness to be of help.”