Based on the complaints and adverse media reports alleging that the bank had opened customer accounts without a clear/specific consent of the customers, the RBI conducted a supervisory visit to the bank from November 20-22, 2017. Based on the complaints and adverse media reports alleging that the bank had opened customer accounts without a clear/specific consent of the customers, the RBI conducted a supervisory visit to the bank from November 20-22, 2017.

The Reserve Bank of India has imposed a penalty of Rs 5 crore on Airtel Payments Bank for violating operating guidelines and Know Your Customer (KYC) norms. The fine was imposed after RBI scrutinised the bank’s documents relating to opening of accounts without any specific or clear consent from the customers. “The RBI has imposed, on March 7, 2018, a monetary penalty of Rs 50 million on Airtel Payments Bank Limited (the bank) for contravening the ‘Operating Guidelines for Payments Banks’ and directions issued by RBI on Know Your Customer (KYC) norms,” the central bank said in a statement.

Based on the complaints and adverse media reports alleging that the bank had opened customer accounts without a clear/specific consent of the customers, the RBI conducted a supervisory visit to the bank from November 20-22, 2017. The supervisory visit report and other relevant documents, revealed contravention of ‘Operating Guidelines for Payments Banks’ and the directions issued by RBI on KYC norms, the RBI said.

Subsequently, the RBI issued a show cause notice to the bank on January 15 saying why penalty should not be imposed for non-compliance with guidelines and directions issued by the central bank. “After considering the bank’s reply and oral submissions made in the personal hearing, RBI came to the conclusion that the aforesaid charges of non-compliance with RBI guidelines/directions were substantiated and warranted imposition of monetary penalty,” RBI said.

The RBI further said that the action was based on deficiencies in regulatory compliance and was not intended to pronounce upon the validity of any transaction or agreement entered into by the bank with its customers. Airtel Payments Bank had commenced operations in January last year.

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