Overview

Better Productivity, Employee Engagement and Customer Satisfaction is Within Reach

Workforce management, quality management, performance management and speech analytics. The Aspect suite of workforce optimisation applications does it all, and is designed to rapidly and cost effectively adapt to your changing contact centre needs. The result? High-quality customer interactions, better customer experiences and more engaged agents, all at a lower operating cost.

Aspect Workforce Optimisation solutions currently increase productivity for millions of agents worldwide while enhancing their work lives every day—from flexible scheduling to managing their schedules via smartphones with ease.

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