VIRGIN Trains has been slammed after appearing to mock a woman concerned about a member of staff allegedly using "sexist" language.

After complaining that a train manager dealing with a complaint had dismissed her and called her "honey", Emily Cole took to Twitter to highlight her concerns.

2 Virgin Trains has been slammed on Twitter for the way in which it dealt with the woman Credit: PA:Press Association

She wrote: "When Virgin Trains mess up and the older male train manager in the resulting conversation dismisses you with that hideously patronising word women shudder at in contexts such as these: 'honey'."

However the official Virgin Trains account responded, making things worse. The response said: "Sorry for the mess up Emily, would you prefer 'pet' or 'love' next time?"

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Ms Cole responded, asking: "How is this appropriate on any level?"

She added: "Wonderful to see that @virgin_trainsEC take complaints of rude and misogynistic behaviour seriously. Stunned."

The Scottish Sun Online has approached Virgin Trains for comment.

2

Social media users have slammed the company for the way in which it handled the complaint.

June Campbell wrote: "My goodness what a totally sexist response."

Adam Ellison said: "How much more condescending can you get?"

Another user posted: "So instead of giving good customer service, you thought it would be best to mimic the behaviour being complained about?"

Virgin Trains later deleted the tweet to "avoid causing more offence."

They said to Ms Cole: "We apologise unreservedly for this tweet and any offence that it may have caused. To avoid causing more offence we have deleted the original post."

We apologise unreservedly for this tweet and any offence that it may have caused. To avoid causing more offence we have deleted the original post. — London North Eastern Railway (@LNER) January 2, 2018

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