We are sorry if you have to file a Return Form request. In order to help you to get your return/exchange/refund smoothly, please read the following policies carefully:

Please kindly notice that a Return Form number is required for each return. We will not process any return without the Return Form number.

Request the return must be filed within 3 days based on the delivery date of your package. Any quality issues should be proved with photographs and descriptions. Please contact : service@zentai-zentai.com

Return must be completed, unused, unwashed and with original packaging. Any item altered or with odors(perfume, smoke, etc) is not returnable.

Custom orders (include size custom, special options and process with supplied design), Clearance are not returnable.

The Return Form number will expire 3 days after we issue it. So please send us the package back as soon as you received the number.Then provide us the tracking number and other tracking info.

After received the returned package, our staff will process the return by inspect the returned items. The refund funds will be posted to your Paypal account in 5-7 business days for your Paypal account to make it available.

Mrzentai reserves the rights to deny credit if items returned in unacceptable condition.

Customers will be responsible for all return shipping cost. Returns marks COD will be refused.

For remake orders, we will send it out via super saver. If you need faster shipping, you need to cover the postage.

Kindly remainder: please send returns by postal office which is preferred.Learn more...

Can't find what you're looking for? Please contact us at:service@zentai-zentai.com.