Returns and exchanges

Because of the nature of our mediums, no two pieces of work are exactly alike. Please read the descriptions of each item carefully, including dimensions!



My goal is to make you are extremely happy with your purchase. If for any reason, you are not satisfied with your purchase, please contact me ( jaimestrauss [!at] yahoo.com ) with your concerns and I am sure we can remedy the situation!



But... for the record here are our policies:



If your item arrives damaged please contact me immediately (within 1 week of receipt). I will offer a similar piece as a replacement or a refund for vintage items. On damaged items, please keep the box and contents together until I here back from USPS about the claim. Please email me a picture ASAP! I will send it to the USPS insurance claims department.



Deposits on custom items are non-refundable after 48 hours of placing your order.

If you are unhappy with your order please contact us, customers satisfaction is our priority! We want you to come back, we want your friends to come back! Let me know how to make things right.



Returns:

Because of the nature of the product, POLYMER EARRINGS CANNOT be returned for a REFUND! I will make any alterations or repairs - all I ask is that you pay shipping.



Returns (excluding polymer earrings) are permitted under the following conditions:

1. Returns must be made within 14 calendar days of shipping date.

2. In the case of ALL returns you will be responsible for return shipping charges. Please return in original package (or similar) as to keep the items protected. Please purchase insurance for returns. Your money will be refunded once the piece safely arrives.

3. Custom orders are not refundable, EXCHANGE ONLY - but I will try my best to make you feel ecstatic about your purchase.

4. Shipping is non-refundable.

5. An additional shipping charge for sending the exchange merchandise will apply.

6. Prior notice of return is required to: jaimestrauss [!at] yahoo.com

7. Returns must be sent to:

Jaime Strauss, Strauss Design Studio, 611 N 14th ST, Gunnison, CO 81230 with Delivery Confirmation.