Instructions on how to cancel your TKY order and get a REFUND TheKey Follow Jan 30, 2018 · 1 min read

Dear TKY holders,



For those who are willing to cancel your order and get refunded, please follow the procedure indicated as below:



Login to your account through https://thekey.vip/user/login , navigate to order detail page -> Refund Application, read the refund terms/conditions carefully, fill in the wallet address to receive the refund, then submit the application. Refund option will be open from Jan 31st 0:00 am Beijing time (16:00 Jan 30th GMT) to Feb 1st 9:00am Beijing time (1:00 am Feb 1st GMT) or to the time when the refund application with amount of 200 million TKY are completed, whichever is earlier.



After the application is successfully submitted, the status of the order will be ”Refunding”. Once we receive your valid refund application, the full refund will be completed within 2 weeks. The status will change to “Refunded” after the refund is fully paid.



Please be noted,

1) refund application is not revocable;

2) the order cannot be cancelled partially;

3) after your refund application is confirmed, the corresponding early investor bonus will also be cancelled.



Any questions related with refund issues, please send an email to refund@thekey.vip for further processing.



THEKEY team

Jan 29th 2018