Seller is NOT responsible for USPS errors, delays, damage, or loss of pkgs.

It is important that you contact/convo me through Etsy conversations within 3 days of receipt of item if there is a problem regarding an item.

I personally test, re-test, and inspect each item before I then personally package it, and I enclose care instruction sheets with each item. If an item is returned I can tell

if a problem was caused during shipping or if it just has been handled too roughly by a recipient. Refunds, replacements, and/or workable solutions are handled on an individual case basis. Refunds of item cost, minus shipping & handling, may be issued after buyer's timely return of the item, but is dependent upon the circumstances, as will be discussed in conversations between me & buyer via messages through Etsy conversations. When items UNUSED, are placed in original box, & sent back using tracking & delivery confirmation, in a timely manner, generally refund for costs of item, but not shipping will be issued. Requests to cancel or exchange MADE-TO-ORDER items are determined by the individual item & transaction, the availability of materials needed for replacement, reasons for cancelation or exchange, & length of time that has passed since original item was ordered and/or delivered.



So essentially returns and/or refunds are at my sole discretion, but I am always fair & reasonable offering workable solutions to each unique situation. Buyer is also responsible for all return shipping costs.



And again, I as seller cannot be responsible for delay in POSTAL DELIVERY. I often review shipping options available but to date it is still USPS that is best for the volume of my shop. Once I drop off a package at the post office, I honestly have no choice but to trust USPS to do the rest. As a rule they are very reliable and only occasionally have problems and/or delays. I provide tracking with every item shipped in the U.S., and a customs number with every International package. Buyers can check the postal activity recorded on their packages simply by going to USPS.com & entering their tracking/customs number which is provided for each transaction in a shipping email sent at the time of shipping. If a buyer has a time-sensitive date coming up, it is simply just best for the buyer to order early.

I as seller cannot be responsible for items lost or damaged in transit. I provide tracking with every item shipped in the U.S., and a customs number with every International package. Please contact me and we can discuss your options.

I as seller am not responsible for buyer's failure to provide CORRECT address. I have reminders in my invoice response regarding this. If a buyer realizes AFTER the item is shipped that the address in PAYPAL was incorrect, there is really nothing I can do. If the item comes back to me undamaged by USPS, a refund for item cost MINUS SHIPPING & HANDLING , will be promptly issued to buyer. Again, if there is a problem, please contact me promptly so we can discuss it further, as many times each situation is different.