Me: “Hello, [Tech Support]. How can I help you?”

Caller: “I just got your wireless Internet thingy, but I’m not sure I like it.”

Me: “What’s wrong with it?”

Caller: “Oh, nothing’s wrong with it. It’s much faster than my old Internet; but do I always have to open my windows? I hate opening up the windows.”

Me: “What computer do you have?”

Caller: “I have a Mac.”

Me: “Then how do you–”

Caller: “Oh! No. Not that computer windows thing! I don’t have that! I mean my actual windows around my house!”

Me: “You’re… opening up you’re windows around your house?”

Caller: “Yes! And it’s really chilly today!”

Me: “Um, I hate to interrupt, but why is this relevant to your Internet problem?”

Caller: “Well, it’s wireless! It comes through the air, right? How else am I going to get it if the windows are closed?”