Gone are the days of standing in long queues at the bank and filling out paperwork to access general banking services.

Introducing chatbots in the banking industry improves overall customer satisfaction and engagement. Customers can check account balance or simply ask for a statement of the transactions using a simple interface with the help of chatbots.

To execute these account-related activities, a unique identifier is provided by the customer to get authorized and access account data. Transferring funds to an inter-bank or third party by certain authentication methods can save customers time and workload to bankers.

Customers can also get a quick view of their earnings and expenditure from customers previous data and the plotted graph can show how much they will spend in coming months.