VMware vCenter Operations Manager 5.7.1 Release Notes vCenter Operations Manager 5.7.1 | Build 1166139 Last Document Update: 30 JULY 2013 Check frequently for additions and updates to these release notes. These release notes include the following topics: What's New

Before You Begin

Product Compatibility and Requirements

Upgrading from a Previous Version

Resolved Issues

Known Issues What's New vCenter Operations Manager 5.7.1 is the latest release of VMware's integrated operations suite, converging performance, capacity, and configuration management. This new release introduces the following features and enhancements. Performance Report Pack This release introduces new performance report pack. By default, reports now include operations status report for line of business virtual machines, alert and performance trend, cluster utilization trend, average and peak virtual machine storage latency. With these reports you can get a consolidated operational status for a group of virtual machines and identify the clusters, datastores, or virtual machines have had performance problems. You can assess any impact to performance in terms of performance or health degradation, as well as determine which datastores had performance problems for the given time and identify the impacted virtual machines from a given datastore. For more information about the new performance reports, see the topic "Reporting Tools in vCenter Operations Manager" in the VMware vCenter Operations Manager Online Help. Launch in Context vCenter Operations Manager is enhanced to offer in-context application launch capability. Using this feature, you can configure a button or menu item to launch an external application using a URL in a specific context defined by the active UI element and selected object. For example, you can add an "Open in" drop-down menu that launches the vCenter Web user interface, navigating to the details of a selected virtual machine. In the same menu, there might be other items that launch into Hyperic or Log Insight for the same virtual machine. vCenter Log Insight Integration This release introduces integration with vCenter Log Insight (GA available in Q3 2013) and vCenter Operations Manager. Log Insight can be configured to send alerts to vCenter Operations Manager about vCenter Server objects. In the vSphere UI, vCenter Operations displays links to launch Log Insight in-context from the alerts details page and from the objects details page. vSphere Dashboards in the Custom UI The vSphere group in the Dashboards menu contains several default dashboards for managing virtual objects in a vSphere environment. These default dashboards are available to all members of the Administrators, Operators, and Users user groups. This release introduces the following default vSphere dashboards: Troubleshooting Dashboard

VM Utilization Dashboard

VM Performance Dashboard

Host Utilization Dashboard

Cluster Utilization Dashboard

Datastore Performance Dashboard

Datastore Space Dashboard

Heatmaps Dashboard

Alerts Dashboard

Host Memory Dashboard For more information about the default dashboards, See "vSphere Dashboards" in the VMware vCenter Operations Manager Getting Started Guide. Balanced Metrics Profile This release introduces infrastructure improvements to the Balanced profile, which reports a reduced set of metrics. Additional improvements to the Balanced profile feature enables the ability to deliver scalable reporting without compromising vCenter Operations Manager functionality. The Balance profile is the default setting for fresh installations. For upgrades, the previously selected profile is not changed. vCenter Operations Manager displays only the monitored metrics for the selected profile. Security Hardening This release includes additional security hardening and increases compliance with The Defense Information Systems Agency (DISA) and The Security Technical Implementation Guides (STIG) guidelines. This release also includes the following security enhancements: Upgrading the Java Runtime Environment (JRE) to 1.7.0 update 17 to address security fixes.

Disabling the Network Files System (NFS) service and the rpcbind utility to increase vApp security.

Upgrading the VMware vFabric vPostgres database from 9.0.x to 9.0.13 to address a security vulnerability. Top of Page Before You Begin Review this section before you begin installing and configuring vCenter Operations Manager. Virtual Appliance Deployment Always use a VMware vSphere Client to connect to a VMware vCenter Server and deploy the vCenter Operations Manager virtual appliance through the vCenter Server. The vCenter Operations Manager virtual appliance should be deployed on an ESX/ESXi host version 4.0 or later that is managed by VMware vCenter Server 4.0 Update 2 or later. Note: Beta versions of vCenter Server and ESXi hosts are not supported in this 5.7.1 release. Licensing vCenter Operations Manager 5.7.1 This paragraph contains important notes on vCenter Operations Manager 5.7.1 licensing. Important License keys for vCenter Operations Management Suite 5.7.1 with vCenter Server 5.0 or 4.1

The vCenter Operations Management Suite 5.7.1 supports a Single Suite license key to enable functionality across all the suite components. To use this Suite license key with Operations Manager and Infrastructure navigator (VIN), you must have at least one instance of vCenter Server 5.1. To use vCenter Operations Manager and vCenter Infrastructure navigator components with vCenter Server versions 5.0 or 4.1, obtain the compatible license keys for these products from the text file located under each of the Product downloads: vCenter Operations Manager 5.7.1 (Standard, Advanced, and Enterprise editions): https://www.vmware.com/go/download-vcops vCenter Infrastructure Navigator (VIN) 2.0: https://www.vmware.com/go/download-infrastructure-navigator For vCenter Server version 5.1, the single Suite license keys for vCenter Operations 5.7.1 Standard/Advanced/Enterprise is supported across all the components in the suite.

The vCenter Operations Management Suite 5.7.1 supports a Single Suite license key to enable functionality across all the suite components. To use this Suite license key with Operations Manager and Infrastructure navigator (VIN), you must have at least one instance of vCenter Server 5.1. To use vCenter Operations Manager and vCenter Infrastructure navigator components with vCenter Server versions 5.0 or 4.1, obtain the compatible license keys for these products from the text file located under each of the Product downloads: For vCenter Server version 5.1, the single Suite license keys for vCenter Operations 5.7.1 Standard/Advanced/Enterprise is supported across all the components in the suite. After you apply the license, you can wait for the license manager cache to update automatically, which occurs in twenty minute intervals. For immediate license refresh, click the Reload button on the Status tab of the Administration portal to refresh the vCenter Operations Manager license.

button on the Status tab of the Administration portal to refresh the vCenter Operations Manager license. vCenter Operations Manager is licensed as an asset to the vCenter Server that it monitors. You must register vCenter Operations with a vCenter Server before you assign the 5.7.1 license. To register vCenter Operations Manager with a vCenter Server, open the vCenter Operations Manager Administration portal and follow the procedure described in the VMware vCenter Operations Manager Deployment and Configuration Guide.

All license management tasks are performed in the vSphere Client. You cannot assign licenses in the vCenter Operations Manager Administration portal. Follow the instructions from the VMware vCenter Operations Manager Deployment and Configuration Guide to assign a license.

You must reassign the 5.7.1 license each time you register vCenter Operations Manager with a vCenter Server. You create a new asset each time you register vCenter Operations Manager with a vCenter Server. Therefore, you must reassign the vCenter Operations Manager license each time you register with a vCenter Server, even if the vCenter Server has been registered before. For example, if you unregister the vCenter Operations Manager virtual appliance from a monitored vCenter Server and then register the appliance with the same vCenter Server, vCenter Operations Manager creates a new asset on this vCenter Server. However, the license remains associated with the vCenter Operations Manager asset that corresponds to the previous registration. Therefore, you must de-assign the license from the old asset and assign it to the latest created asset in order to access the vCenter Operations Manager user interface.

vCenter Operations Manager operates in Foundation mode if no license key or an incompatible license key is applied. Assign the license key for the edition you purchased.

Existing EMC licenses will not work after upgrading vCenter Operations Manager 5.6 to 5.7.1. If you upgrade vCenter Operations Manager 5.6 having EMC license key to 5.7.1, the existing EMC license key will become invalid and vCenter Operations Manager will run in Foundation mode. Apply the new EMC DLF license key supported by vCenter Operations Manager 5.7.1. If you apply the old license key, it will be accepted by vCenter Server but will not be considered by vCenter Operations Manager 5.7.1. Top of Page Product Compatibility and Requirements Refer to the VMware Compatibility Guide for more information about VMware certified compatibility for vCenter Operations Manager: http://www.vmware.com/resources/guides.html. vCenter Operations Manager 5.7.1 supports the following: VMware vCenter Server 4.0 Update 2 and later, managing hosts running ESX/ESXi 4.0 and later. Note : Beta versions of vCenter Server and ESXi hosts are not supported in this 5.7.1 release.

vCenter Infrastructure Navigator 2.0

vCenter Configuration Manager 5.6

vCenter Operations Manager for View 1.5 Browser Support vCenter Operations Manager 5.7.1 supports the following: Apple Safari 6

Google Chrome 24 and 25

Internet Explorer for Windows 8.0 and 9.0

Note: There are some limitations with the Dashboards feature in the Custom user interface if Internet Explorer 8 is used. Mozilla Firefox 18 and higher The minimum supported browser resolution is 1024 by 768 pixels. If you use the vSphere Client to connect to the vCenter Operations Manager monitoring interface, verify that a supported Internet Explorer version is installed where the vSphere Client runs. vApp Requirements The following section lists the computing requirements and assumptions for the vCenter Operations Manager vApp. Balanced Profile Maximum number of objects: 12K, 2.2 million metrics

Memory Analytics VM: 21GB UI VM: 26GB

vCPU

Analytics VM: 8 vCPU



UI VM: 8 vCPU Full Profile Maximum number of objects: 12K, 5 million metrics

Memory Analytics VM: 63GB UI VM: 26GB

vCPU

Analytics VM: 24 vCPU



UI VM: 16 vCPU User Accounts To register vCenter Operations Manager with a vCenter Server, you must provide the minimum set of user credentials for that vCenter Server. The minimum privileges required to register and unregister vCenter Operations Manager with a vCenter Server are Global: Licenses and Extension: Register extension, unregister extension, update extension .

and . The user account you use for collecting data with vCenter Operations Manager determines the scope and accuracy of the monitoring data. vCenter Operations Manager does not require administrator privileges to collect data from a vCenter Server. However, the scope of data collected depends on the privileges of the user you assign as the Collection user on the vCenter Operations Manager Administration portal. The minimum privileges required to collect data are Global: Health and Storage Views: View . vCenter Operations Manager calculates metric values based only on visibility the Collection user has to the inventory. If certain objects are not visible, the values for these objects are not taken into account when calculating metrics for their container objects.

The hosting vCenter Server credentials are needed to repair the vApp with broken connectivity using the vCenter Operations Manager Administration interface. The minimum privilege required for this credential is Read-only .

. The default credentials for the Administrator user are admin/admin . To improve security, vCenter Operations Manager requires you to change these credentials during CLI registration or when you first access the vCenter Operations Manager Administration portal.

. To improve security, vCenter Operations Manager requires you to change these credentials during CLI registration or when you first access the vCenter Operations Manager Administration portal. The default credentials for the root user on the vCenter Operations virtual appliance are root/vmware . You are prompted to change the admin and root account passwords when you first access the vCenter Operations Manager Administration portal. Top of Page Upgrading from a Previous Version This section contains two sets of upgrade procedures: Upgrade from any vCenter Operations Manager 5.x version

Upgrade from vCenter Operations 1.0.x or Capacity IQ 1.5.x Upgrade from any vCenter Operations Manager 5.x version This procedure is applicable when updating to vCenter Operations Manager 5.7.1 vApp from the following product versions. vCenter Operations Manager 5.0, 5.0.1, 5.0.2, 5.0.3, 5.6, and 5.7.1, including any Hotfix versions. Important For upgrade requirements, including important information about disk space requirements, refer to the VMware vCenter Operations Manager Deployment and Configuration Guide. VMware recommends that you take virtual machine snapshots before you upgrade the vApp. After the upgrade is successful, delete the snapshots. Save the .pak file for the vCenter Operations Manager 5.7.1 build to your local storage. Log in to the Administration portal using the admin user credentials. On the Update tab, click Browse and select the .pak file that you saved to local disk. Click Update. Accept the EULA by selecting the check box and click OK. Accept and confirm the update. The update process will start, and the Administration portal page might refresh after some time and ask you to login again. Log in to the Administration portal, wait for the update to complete, and verify that the Upgrade tab indicates a successful upgrade.

Note: You might need to refresh the browser to view the updated product version and build number. Log in to the vCenter Server that manages the license for vCenter Operations Manager, and apply the new vCenter Operations Manager 5.7.1 license key.

Note: You must re-apply the new license key in the vCenter Server after the upgrade. If you do not, you will see reduced functionality in the vCenter Operations Manager interface. In the Administration portal, navigate to the Status tab and restart all services. Log in to the vSphere Client or the Custom UI to verify that the vCenter Operations Manager interface is displayed properly. Upgrade from vCenter Operations 1.0.x or Capacity IQ 1.5.x This procedure if applicable if you need to import data from vCenter Operations Manager 1.0.x or Capacity IQ 1.5.x. Note: When you deploy the 5.7.1 vApp and log in to the Administration portal for initial configuration, you are given the option to import data from vCenter Operations 1.0.x or Capacity IQ 1.5.x. Proceeding with that option will cause data problems. You cannot upgrade directly from vCenter Operations 1.0.x and/or Capacity IQ 1.5.x to vCenter Operations Manager 5.7.1. You must follow the procedure described in this document. Deploy vCenter Operations Manager 5.0.3 vApp and choose to import data from vCenter Operations 1.0.x and/or CapacityIQ 1.5.1 in the first-time initialization wizard of the Administration interface. After the vCenter Operations Manager 5.0.3 finishes data import, allow the deployment to run for at least two hours. Perform an in-place upgrade to vCenter Operations Manager 5.7.1 using the .pak file and the procedure described in the previous section. Top of Page Resolved Issues This section contains resolved issues for the vCenter Operations Manager 5.7.1 release. vCenter Infrastructure Navigator adapter discovers too many resources

The vCenter Infrastructure Navigator adapter was configured to discover and calculate resources related to obscure open TCP ports. This configuration increased the load on analytics processing as well as on the storage sub-system that stores this data. This release includes a fix to prevent the vCenter Infrastructure Navigator adapter from collecting unnecessary resources. It will continue to discover the important and named services that vCenter Infrastructure Navigator provides.

The vCenter Infrastructure Navigator adapter was configured to discover and calculate resources related to obscure open TCP ports. This configuration increased the load on analytics processing as well as on the storage sub-system that stores this data. This release includes a fix to prevent the vCenter Infrastructure Navigator adapter from collecting unnecessary resources. It will continue to discover the important and named services that vCenter Infrastructure Navigator provides. vCenter Operations Manager performs Dynamic Threshold calculations on resources created by vCenter Infrastructure Navigator adapters

The vCenter Infrastructure Navigator adapter was configured to collect nightly Dynamic Threshold calculations on all vCenter Infrastructure Navigator adapter resources. This increased the time to complete the calculations. This collection is unnecessary because metrics are not published and only represent relationships. This release includes a fix to disable the nightly Dynamic Threshold calculations on vCenter Infrastructure Navigator adapter resources.

The vCenter Infrastructure Navigator adapter was configured to collect nightly Dynamic Threshold calculations on all vCenter Infrastructure Navigator adapter resources. This increased the time to complete the calculations. This collection is unnecessary because metrics are not published and only represent relationships. This release includes a fix to disable the nightly Dynamic Threshold calculations on vCenter Infrastructure Navigator adapter resources. vCenter Operations Manager Administration first boot wizard does not report incorrect password for root user and fails

If you enter an incorrect password for the root user in vCenter Operations Manager Administration first boot wizard, the application fails to report that the password is incorrect. The wizard does not proceed to the next step and you cannot continue through the wizard until a valid root password is provided.



If you enter an incorrect password for the root user in vCenter Operations Manager Administration first boot wizard, the application fails to report that the password is incorrect. The wizard does not proceed to the next step and you cannot continue through the wizard until a valid root password is provided. Environment Overview page in the Custom UI loads slowly when it displays more than 100 resources per page

If you set Resources Per Page to more than 100 on the List tab, the Environment Overview page in the Custom UI is slow to load.



If you set Resources Per Page to more than 100 on the List tab, the Environment Overview page in the Custom UI is slow to load. Auto Zoom To Fixed Node Size option has no effect in Advanced Health Tree widget

Although the Auto Zoom To Fixed Node Size option is available in the Advanced Health Tree widget, this option is not supported by the Advanced Health Tree widget and has no effect.



Although the Auto Zoom To Fixed Node Size option is available in the Advanced Health Tree widget, this option is not supported by the Advanced Health Tree widget and has no effect. vCenter Operations Manager vSphere user interface reports errors when accessing certain objects in the Inventory

If you log in to the vSphere user interface of vCenter Operations Manager using your vCenter Server user credentials, you may see error messages while accessing certain objects. These objects belong to a vCenter Server instance that is not accessible and permission checks fail against those objects.

Top of Page Known Issues This section contains known issues for this release. Installation and Upgrade

vApp Management

General

Troubleshooting

User Interface

vCenter Operations Manager in the vSphere Web Client

Documentation Installation and Upgrade Custom views and reports are overwritten after upgrade

If you upgrade to vCenter Operations Manager 5.7.1, and your custom views or reports are overwritten, it is because you are using the same view or report key as our out-of-the-box view and report key for 5.7.1.

Workaround : To recover your version of a custom view or report, find the corresponding XML that contains your view or report definition. Change the view or report key and run the "update" command.

If you upgrade to vCenter Operations Manager 5.7.1, and your custom views or reports are overwritten, it is because you are using the same view or report key as our out-of-the-box view and report key for 5.7.1. : To recover your version of a custom view or report, find the corresponding XML that contains your view or report definition. Change the view or report key and run the "update" command. Problems with the registration of vCenter Configuration Manager

You cannot register a vCenter Configuration Manager if the server address contains Non-ASCII characters, and you use Windows authentication method.

Workaround : None.

You cannot register a vCenter Configuration Manager if the server address contains Non-ASCII characters, and you use Windows authentication method. : None. Change events and vCenter Operations Manager 5.7.1 and vCenter Configuration Manager (VCM) 5.5.x interoperability

Change event collection from VCM in vCenter Operations Manager 5.7.1 does not work for VCM versions older than 5.6.

Workaround : To ensure event collection continues unimpeded, upgrade to VCM 5.6 or contact Global Support Services to determine if your environment is eligible for the scripted fix provided in KB 2040281. For upgrade instructions, see the VCM 5.6 Installation Guide. The guide is available at https://www.vmware.com/support/pubs/vcm_pubs.html.

Change event collection from VCM in vCenter Operations Manager 5.7.1 does not work for VCM versions older than 5.6. : To ensure event collection continues unimpeded, upgrade to VCM 5.6 or contact Global Support Services to determine if your environment is eligible for the scripted fix provided in KB 2040281. For upgrade instructions, see the VCM 5.6 Installation Guide. The guide is available at https://www.vmware.com/support/pubs/vcm_pubs.html. Java 7 errors are logged during installation and upgrade

The following types of errors appear in the file updatecoordinator.log when you install or upgrade to vCenter Operations Manager 5.7.1:

warning: /etc/init.d/jexec saved as /etc/init.d/jexec.rpmsave

Unpacking JAR files... rt.jar...

Error: Could not open input file: /usr/java/jre1.7.0_07/lib/rt.pack

jsse.jar...

Error: Could not open input file: /usr/java/jre1.7.0_07/lib/jsse.pack

charsets.jar...

Error: Could not open input file: /usr/java/jre1.7.0_07/lib/charsets.pack

localedata.jar...

Error: Could not open input file: /usr/java/jre1.7.0_07/lib/ext/localedata.pack

Workaround : None, but the errors are harmless and can be disregarded.

The following types of errors appear in the file when you install or upgrade to vCenter Operations Manager 5.7.1: : None, but the errors are harmless and can be disregarded. Product version and build number do not appear in vCenter Operations Manager Administration portal

After you upgrade from vCenter Operations Manager 5.0.x to 5.7.1, the product version and build number do not appear in the left corner of the vCenter Operations Manager Administration screen.

Workaround : Refresh your browser to load the new version of JavaScript and make the vCenter Operations Manager Administration pages work correctly.

After you upgrade from vCenter Operations Manager 5.0.x to 5.7.1, the product version and build number do not appear in the left corner of the vCenter Operations Manager Administration screen. : Refresh your browser to load the new version of JavaScript and make the vCenter Operations Manager Administration pages work correctly. vCenter Configuration Manager registration allows you to select SQL Authentication or Windows Authentication, but VCM supports only Windows Authentication

When registering vCenter Configuration Manager in the vCenter Operations Manager Administration Portal, you are allowed to select SQL Authentication. VCM supports Windows Authentication, not SQL Authentication.

Workaround : When you register VCM, select Windows Authentication as the Authentication method.

When registering vCenter Configuration Manager in the vCenter Operations Manager Administration Portal, you are allowed to select SQL Authentication. VCM supports Windows Authentication, not SQL Authentication. : When you register VCM, select Windows Authentication as the Authentication method. World metrics are lost after upgrading to vCenter Operations Manager 5.7.1

When you upgrade from vCenter Operations Manager from 5.0.x to 5.7.1, all of the historical data gathered for World before the upgrade is lost. After the upgrade, vCenter Operations Manager starts collecting new metrics for World and the calculated data is displayed.

Workaround : None.

When you upgrade from vCenter Operations Manager from 5.0.x to 5.7.1, all of the historical data gathered for World before the upgrade is lost. After the upgrade, vCenter Operations Manager starts collecting new metrics for World and the calculated data is displayed. : None. Badge scores and metrics for World object does not display after the upgrade. The "?" value displays

After upgrading from vCenter Operations Manager 5.0.x to 5.7.1, badge scores and metrics for World object do not display in the vSphere user interface even though they are being collected normally. This issue occurs because some of the scores and derived metrics are re-calculated due to the change in the formulas.

Workaround : If the information does not appear after a few hours after the upgrade, restart the vCenter Operations Manager vApp. This resets all the badge scores and metrics. Also, you can click the "?" to view information about the stressed hosts.

After upgrading from vCenter Operations Manager 5.0.x to 5.7.1, badge scores and metrics for World object do not display in the vSphere user interface even though they are being collected normally. This issue occurs because some of the scores and derived metrics are re-calculated due to the change in the formulas. : If the information does not appear after a few hours after the upgrade, restart the vCenter Operations Manager vApp. This resets all the badge scores and metrics. Also, you can click the "?" to view information about the stressed hosts. Groups created by different vCenter Servers, and monitored from the same instance of vCenter Operations Manager, display in the vSphere Client Inventory

Adapter-based groups from all monitored vCenter Server instances are visible in the vCenter Operations Manager plugin inside the vSphere Client. If you click an adapter-based group created from another instance of vCenter Server, an error message or JavaScript error displays.

Workaround : None.

Adapter-based groups from all monitored vCenter Server instances are visible in the vCenter Operations Manager plugin inside the vSphere Client. If you click an adapter-based group created from another instance of vCenter Server, an error message or JavaScript error displays. : None. vCenter Operations Manager is unable to retrieve health data from a host

If you deploy vCenter Operations Manager and register using the vCenter Server Appliance, the Auto Deploy service is not running by default. If the service is not running, vCenter Operations Manager reports the error: "Unable to retrieve health data from https://<host>:6502//vmw/rdb/health-inf" causing Health for the vCenter Server to equal zero.

Workaround: To enable Auto Deploy, start Auto Deploy in the vCenter Server Appliance:

/etc/init.d/vmware-rbd-watchdog start vApp Management The FilterPluginConfEditor tool cannot be used in the vApp Custom UI

You cannot use the FilterPluginConfEditor tool in a vCenter Operations Manager vApp installation.

Workaround: Run FilterPluginConfEditor on a remote machine and copy the XML file to the vApp. To install FilterPluginConfEditor on a remote machine, install the JDK and copy the <VCENTER-OPS>\tools\FilterPluginConfEditor folder to the remote machine. General The export to csv file fails if there is no file name specified

If you configure the Conf.properties file to export data to csv file, and you provide the path of the file, the Repository Adapter does not create the file under the path specified in the conf.properties file.

Workaround : Include a file name with the file path.

If you configure the Conf.properties file to export data to csv file, and you provide the path of the file, the Repository Adapter does not create the file under the path specified in the conf.properties file. : Include a file name with the file path. vCenter Server health badge and metric profile change

Changing the metric profile (from Balanced Profile to Full Profile or from Full Profile to Balanced) can affect the active fault score of a vCenter Server object. The fault badge score will be reset to zero (0) from a previous score although the fault alert is still active. This can directly affect the health badge of the vCenter Server object. This is specific only to the vCenter Server objects. Fault badges of other objects are not affected by profile changes.

Workaround : To change Fault and health badge scores to their previous state, restart the collector.

Changing the metric profile (from Balanced Profile to Full Profile or from Full Profile to Balanced) can affect the active fault score of a vCenter Server object. The fault badge score will be reset to zero (0) from a previous score although the fault alert is still active. This can directly affect the health badge of the vCenter Server object. This is specific only to the vCenter Server objects. Fault badges of other objects are not affected by profile changes. : To change Fault and health badge scores to their previous state, restart the collector. The CPU Load heat map is using the wrong metric to display the color

The CPU usage heat map displays the wrong color under Heatmaps dashboard > CPU Load widget > Hosts by CPU Usage. You can edit the widget to display the correct color.

Workaround : Complete the following steps to configure the correct color display for the CPU Load Widget. Select the CPU Load Widget and click the edit widget icon. From the Edit screen, choose the CPU Usage from the "color by" option and choose Usage (%). Click the update selected configuration icon (image of a disk). Click OK to save the configuration.

The CPU usage heat map displays the wrong color under Heatmaps dashboard > CPU Load widget > Hosts by CPU Usage. You can edit the widget to display the correct color. : Complete the following steps to configure the correct color display for the CPU Load Widget. Clicking the Admin Alert icon on a collapsible badge returns a blank page

When you click the Admin Alert icon from the vSphere UI, a blank page is launched. This problem occurs if you are using Mozilla Firefox.

Workaround : Use another browser instead of Mozilla Firefox.

When you click the Admin Alert icon from the vSphere UI, a blank page is launched. This problem occurs if you are using Mozilla Firefox. : Use another browser instead of Mozilla Firefox. The option to "Update group members automatically" for Groups cannot be disabled

When you define the membership options for a group, and select the action to "Update group members automatically" for "Edit group," the setting remains enabled. The option displays as deselected in the user interface, but remains enabled in the vCenter Operations Manager backend code.

Workaround : If you do not want this setting enabled, delete the group and create a new one.

When you define the membership options for a group, and select the action to "Update group members automatically" for "Edit group," the setting remains enabled. The option displays as deselected in the user interface, but remains enabled in the vCenter Operations Manager backend code. : If you do not want this setting enabled, delete the group and create a new one. vCenter Server Inventory in vCenter Operations Manager does not display in the vSphere Client.

If the vCenter Server IP address changes, Inventory and details data for the vCenter Server may not display in the vSphere Client.

Workaround : From the Environment Overview page, edit the resource and manually set the new IP address for the vCenter Server. After the IP address is set, no data is lost.

If the vCenter Server IP address changes, Inventory and details data for the vCenter Server may not display in the vSphere Client. : From the Environment Overview page, edit the resource and manually set the new IP address for the vCenter Server. After the IP address is set, no data is lost. An unregistered vCenter Server appears in the vSphere Client UI as registered and collecting data

If you unregister a vCenter Server from vCenter Operations Manager using the vCenter Operations Manager Administration portal, it is removed from the list of registered servers, but continues to display in the vSphere Client as registered and collecting data.

Workaround : To remove the vCenter Server as registered in the vSphere Client, restart vcopsweb on the UI VM. To do this, restart the Apache Tomcat web server by entering the command as root: service vcopsweb restart

If you unregister a vCenter Server from vCenter Operations Manager using the vCenter Operations Manager Administration portal, it is removed from the list of registered servers, but continues to display in the vSphere Client as registered and collecting data. : To remove the vCenter Server as registered in the vSphere Client, restart vcopsweb on the UI VM. To do this, restart the Apache Tomcat web server by entering the command as root: vCenter Operations Manager Administration fails to report vCenter Server registration in the Admin portal

If you register a vCenter Server using the command line interface, the registration is successful; however, the newly registered vCenter Server fails to appear in vCenter Operations Manager Administration.

Workaround : Restart vCenter Operations Manager Administration. To restart the Admin portal, log in to the UI VM console as root and run the following command: /etc/init.d/vcopsadmin restart

If you register a vCenter Server using the command line interface, the registration is successful; however, the newly registered vCenter Server fails to appear in vCenter Operations Manager Administration. : Restart vCenter Operations Manager Administration. To restart the Admin portal, log in to the UI VM console as and run the following command: vCenter Operations Manger recognizes only one HA failover host in vCenter Server 5.0

In vCenter Server release 5.0 and above, you can specify more than one dedicated HA failover host. HA capacity calculations can account for only one failover host when the admission control policy is set to "Specify failover hosts" in vCenter Server. If you specify multiple failover hosts, only one of them is considered.

Workaround : None

In vCenter Server release 5.0 and above, you can specify more than one dedicated HA failover host. HA capacity calculations can account for only one failover host when the admission control policy is set to "Specify failover hosts" in vCenter Server. If you specify multiple failover hosts, only one of them is considered. : None Top-N Analysis widget does not respond to resource tag changes

You cannot change the resource tag that you selected in the initial Top-N Analysis widget configuration. Although you can edit the widget configuration and select a different resource tag, the new configuration has no effect and the widget continues to show the previously selected resource tag.

Workaround : None.

You cannot change the resource tag that you selected in the initial Top-N Analysis widget configuration. Although you can edit the widget configuration and select a different resource tag, the new configuration has no effect and the widget continues to show the previously selected resource tag. : None. The total sum in legends for the custom groups does not match 100 percent

On the Dashboard tab the sum of all groups' members percentages does not always match 100. This is caused due to rounding the fraction values. For example, if the calculated percentages are 10,5 and 89,5, they are displayed as 11 and 90, which equals 101 percent.

Workaround : None.

On the Dashboard tab the sum of all groups' members percentages does not always match 100. This is caused due to rounding the fraction values. For example, if the calculated percentages are 10,5 and 89,5, they are displayed as 11 and 90, which equals 101 percent. : None. Child dashboard information is lost during multilevel dashboard export and import operations

If you export a parent dashboard and then import it, the parent dashboard appears in the user interface of the target instance but the child dashboard does not.

Workaround : None.

If you export a parent dashboard and then import it, the parent dashboard appears in the user interface of the target instance but the child dashboard does not. : None. OVF deployment by the vSphere Web Client is not supported with Internet Explorer

If you use the vSphere Web Client (also known as the vSphere Next Generation Client) with Internet Explorer to deploy the vCenter Operations Manager OVF file, the wizard displays junk characters.

Workaround : Use Firefox or Chrome instead of Internet Explorer, or deploy the OVF by using the vSphere Client.

If you use the vSphere Web Client (also known as the vSphere Next Generation Client) with Internet Explorer to deploy the vCenter Operations Manager OVF file, the wizard displays junk characters. : Use Firefox or Chrome instead of Internet Explorer, or deploy the OVF by using the vSphere Client. After login, the vSphere user interface indicates that vCenter Operations Manager is being configured

On a large deployment of vCenter Operations Manager, you might see the following message after you log in to the vSphere user interface: vCenter Operations Manager is being configured to work with your virtual environment. You might also see errors such as: 500. The call failed on the server. You might have initiated the service startup manually, or the service might have started because of operations such as vApp startup or a vCenter registration or unregistration activity from the Administration interface. These messages appear because the Analytics service is still initializing and the data is not available for the vSphere user interface to display.

Workaround : On a large deployment, you might need to wait up to 20 minutes after a service startup for the Analytics service to finish initialization before you can use the vSphere user interface.

On a large deployment of vCenter Operations Manager, you might see the following message after you log in to the vSphere user interface: vCenter Operations Manager is being configured to work with your virtual environment. You might also see errors such as: 500. The call failed on the server. You might have initiated the service startup manually, or the service might have started because of operations such as vApp startup or a vCenter registration or unregistration activity from the Administration interface. These messages appear because the Analytics service is still initializing and the data is not available for the vSphere user interface to display. : On a large deployment, you might need to wait up to 20 minutes after a service startup for the Analytics service to finish initialization before you can use the vSphere user interface. Setting the vApp time zone to Mexico/Sonora causes a 404 error in the vSphere user interface

If you set the vApp time zone to Mexico/Sonora, the vSphere user interface displays a 404 error.

Workaround: Set the time zone to Mountain Standard Time - Arizona. This time zone provides the same time as the Mexico/Sonora time zone and does not cause the 404 error. Troubleshooting vCenter Operations Manager 5.7.1 does not support vSphere 5.1 SSO authentication

The 5.7.1 release of vCenter Operations Manager does not support authentication with Single Sign On (SSO) support, introduced in the vSphere 5.1 release. User accounts maintained using SSO will not function with vCenter Operations Manager.

Workaround : Use the traditional authentication mechanism and user registration process (the same used previous vSphere versions).

The 5.7.1 release of vCenter Operations Manager does not support authentication with Single Sign On (SSO) support, introduced in the vSphere 5.1 release. User accounts maintained using SSO will not function with vCenter Operations Manager. : Use the traditional authentication mechanism and user registration process (the same used previous vSphere versions). ActiveMQ might fail to start because of data file corruption

When you restart vCenter Operations Manager services, the ActiveMQ service might fail to start after stopping because its data file has been corrupted. When this problem occurs, you might see the following error in the /data/vcops/log/activemq.log file on the Analytics virtual machine: Failed to start ActiveMQ JMS Message Broker. Reason: java.io.FileNotFoundException: /data/activemq/data/kahadb/db.free (No such file or directory)

Workaround:Delete all of the files in the /data/activemq/data/kahadb directory and start the vCenter Operations Manager services again. ActiveMQ should start. User Interface The vSphere client reports the error: "You don't have privileges to view this object."

If you select a deleted object before data collection occurs, you may see the error "You don't have privileges to view this object. This error occurs because vCenter Operations Manager collects data every five minute and no data is collected for this object.

Workaround : After data for this object is collected, information for this object displays..

If you select a deleted object before data collection occurs, you may see the error "You don't have privileges to view this object. This error occurs because vCenter Operations Manager collects data every five minute and no data is collected for this object. : After data for this object is collected, information for this object displays.. Inappropriate list of groups displayed in Edit dialog for Default Policy

The list of groups in Associations section does not always display the complete set of groups for which the default policy is applied.

To explicitly associate a group with Default Policy you must select Manage policy from the Actions drop-down menu of the group.

Workaround : None.

The list of groups in Associations section does not always display the complete set of groups for which the default policy is applied. To explicitly associate a group with Default Policy you must select from the Actions drop-down menu of the group. : None. Edit Custom Relationship widget page lets you select multiple metrics

When you configure the Custom Relationship widget, you must map one metric type to each resource kind that you select, the Metric Selector with Resource Selection pane lets you select multiple metrics.

Workaround : If you select more than one metric for a resource kind, the error message "You can select only one metric per badge" appears. Click OK in the message dialog box, select only one metric, and click OK to save your changes.

When you configure the Custom Relationship widget, you must map one metric type to each resource kind that you select, the Metric Selector with Resource Selection pane lets you select multiple metrics. : If you select more than one metric for a resource kind, the error message "You can select only one metric per badge" appears. Click in the message dialog box, select only one metric, and click to save your changes. Planning views and reports do not show names for objects.

In the CIQ adapter, planning views and reports do not show names for objects.

Workaround : Log in to the UI virtual machine as user root . Run service vcopsweb restart .



Allow 15 minutes for the name to appear in planning views.

In the CIQ adapter, planning views and reports do not show names for objects. : The Change Default Policy Configuration link doesn't work in Germany, Japanese, and Simplified Chinese UIs

In the View Information panel on the Views tab under the Planning tab in the vSphere UI, if you click Change Default Policy Configuration , the Edit Policy dialog box appears but you cannot edit the policy.

Workaround : Click the Configuration link at the top right, select Default Policy from the list, and click the Edit Policy icon.

In the View Information panel on the Views tab under the Planning tab in the vSphere UI, if you click , the Edit Policy dialog box appears but you cannot edit the policy. : Click the Configuration link at the top right, select from the list, and click the Edit Policy icon. Normal state and unknown state population counts do not match

The normal state and unknown state population count under Environment > Overview does not always match with the population count under All Metrics for the World object and groups.

Workaround : For an accurate population count, refer to the All Metrics count.

The normal state and unknown state population count under > does not always match with the population count under All Metrics for the World object and groups. : For an accurate population count, refer to the All Metrics count. Custom Groups do not filter data based on member objects

Some badges and planning views do not apply to all objects. For example, the Stress badge is not applicable to datastores, and Capacity views are not applicable to virtual machines. The Custom Groups functionality does not limit the display of data to only those objects to which the data applies. As a result: Question marks appear for the Stress badge when a custom group contains only datastores Capacity views are listed, but empty for custom groups that contain only virtual machines. Workaround : None.

Some badges and planning views do not apply to all objects. For example, the Stress badge is not applicable to datastores, and Capacity views are not applicable to virtual machines. The Custom Groups functionality does not limit the display of data to only those objects to which the data applies. As a result: : None. Virtual machines that do not have VMware Tools show ? for Disk Space

Disk Space under the Time Remaining badge shows ? for virtual machines that do not have VMware Tools installed and running.

Workaround : Install and start VMware Tools on the affected virtual machines.

Disk Space under the Time Remaining badge shows ? for virtual machines that do not have VMware Tools installed and running. : Install and start VMware Tools on the affected virtual machines. The Dashboard displays the World view after refreshing the page

If you refresh the view of a selected object in the navigation tree, the Dashboard displays the World view instead of the view for the selected object.

Workaround : Refresh the page a second time to view the selected object.

If you refresh the view of a selected object in the navigation tree, the Dashboard displays the World view instead of the view for the selected object. : Refresh the page a second time to view the selected object. Capacity views might be mismatched

When you switch between the Host and Clusters and Groups inventory views, capacity views such as Idle Machines and Stressed Hosts and Clusters might be mismatched around hourly boundaries. This problem is caused by a delay in data persistence between the different capacity views.

Workaround : The mismatch is typically resolved within one to ten minutes, depending on the inventory size.

When you switch between the Host and Clusters and Groups inventory views, capacity views such as Idle Machines and Stressed Hosts and Clusters might be mismatched around hourly boundaries. This problem is caused by a delay in data persistence between the different capacity views. : The mismatch is typically resolved within one to ten minutes, depending on the inventory size. Capacity views do not show data for the Virtual Center or World object

Capacity views do not show data for the Virtual Center or World object, but data appears for other objects. This problem is caused by an error in inventory data collection.

Workaround : Restart vCenter Operations Manager. The data appears in about an hour.

Capacity views do not show data for the Virtual Center or World object, but data appears for other objects. This problem is caused by an error in inventory data collection. : Restart vCenter Operations Manager. The data appears in about an hour. Disk space waste for World is less than sum of disk space waste of all vCenter servers.

Disk space waste for World (and other groups) is computed by aggregating virtual machine waste. For all other resources in the environment (vCenter server, cluster, datastore, and so on), it is computed by aggregating the datastore waste. Datastore waste accounts for template usage, which is not present in the virtual machine waste aggregation. This computation can cause the World disk space waste to show a smaller value.

Workaround : None

Disk space waste for World (and other groups) is computed by aggregating virtual machine waste. For all other resources in the environment (vCenter server, cluster, datastore, and so on), it is computed by aggregating the datastore waste. Datastore waste accounts for template usage, which is not present in the virtual machine waste aggregation. This computation can cause the World disk space waste to show a smaller value. : None The total number of alerts displayed do not match

There is discrepancy in the number of alerts displayed and alert counts do not match based on the alert type and source of the alert. The reasons for this can be one of the following: The label of administrative alerts is imprecise, and the alert type can confused with other kinds of alerts. The alerts on the grid chart do not match because the data sources are derived from calculated metrics from objects based on relationships. The number of alerts reported are from the last data point list and the accurate numbers that are stored inside the analytics cache are not yet written to the FSDB. Workaround : None.

There is discrepancy in the number of alerts displayed and alert counts do not match based on the alert type and source of the alert. The reasons for this can be one of the following: : None. Events are displayed inconsistently in the correlation graph

Events can be displayed inconsistently for a given timeline in the correlation graph on the Events tab. The number of events shown in the graph might vary depending on which badge is selected. This variation can happen even if the event filter and chosen timeline are consistent while switching between badges. Workaround : This problem will resolve itself within five to ten minutes.

Events can be displayed inconsistently for a given timeline in the correlation graph on the Events tab. The number of events shown in the graph might vary depending on which badge is selected. This variation can happen even if the event filter and chosen timeline are consistent while switching between badges. : This problem will resolve itself within five to ten minutes. Changes in effective policies for groups are not immediately visible on the group members

If you change the effective policy on a group, there might be a delay of about a minute before the system applies the policy to all members of the group.

Workaround: To update the effective policy for a group member, click the Refresh button in the upper middle of the vCenter Operations Manager window. This should reflect the new effective policy if the system has already updated it.

If you change the effective policy on a group, there might be a delay of about a minute before the system applies the policy to all members of the group. To update the effective policy for a group member, click the button in the upper middle of the vCenter Operations Manager window. This should reflect the new effective policy if the system has already updated it. Capacity pages don't load when clicking on some custom groups

When creating new group types, the Group type name cannot belong to one of these reserved internal keywords: VirtualMachine HostSystem ResourcePool ClusterComputeResource Datacenter ComputeResource Datastore VMwareAdapter Instance VCMAdapter Instance VinAdapter Instance ContainerAdapterInstance World If you use these names and create a group with that type, capacity views will not load for those objects.

Workaround : If you accidentally use one of these keywords, rename the group type of the group, and the capacity views will load.

When creating new group types, the Group type name cannot belong to one of these reserved internal keywords: If you use these names and create a group with that type, capacity views will not load for those objects. : If you accidentally use one of these keywords, rename the group type of the group, and the capacity views will load. The VM Health badge on the Relationships tab is in yellow or red, but the Applications Health badge is green while both badges have the same values The thresholds used for virtual machines are different from the thresholds used for Applications. Currently, the color scheme for Applications follows the thresholds set in section 2a: Infrastructure badge thresholds of the policy configuration dialog box. The Infrastructure badge thresholds apply to all object types except virtual machines and group objects.

Workaround: None.

The thresholds used for virtual machines are different from the thresholds used for Applications. Currently, the color scheme for Applications follows the thresholds set in section of the policy configuration dialog box. The Infrastructure badge thresholds apply to all object types except virtual machines and group objects. None. The Members List on the Scoreboard tab is not updated in real-time when you change the view in the Custom Overview pane, and the Status filter is active. If you go to the Scoreboard tab and use the STATUS FILTER to filter objects in a particular state (for example, Normal State), the Members List pane displays objects in that state for the selected View (for example, Health).If you select another View (for example, Efficiency), the Members List pane does not change to display the objects that have normal Efficiency.

Workaround: Click the Refresh button in the upper section of the vCenter Operations Manager window.

If you go to the tab and use the STATUS FILTER to filter objects in a particular state (for example, Normal State), the Members List pane displays objects in that state for the selected View (for example, Health).If you select another View (for example, Efficiency), the Members List pane does not change to display the objects that have normal Efficiency. Click the button in the upper section of the vCenter Operations Manager window. The compliance badge is not available in capacity views and reports

Metrics for the compliance badge (metric key = badge|compliance) are not available in capacity views and reports.

Workaround : None

Metrics for the compliance badge (metric key = badge|compliance) are not available in capacity views and reports. : None Compliance template and compliance mapping names that include the | character are incorrectly displayed If a VCM compliance template or compliance mapping includes the | character, the template names that appear in vCenter Operations Manager might be incorrect or unreadable.

Workaround: In VCM, create or modify the compliance templates and mappings to ensure that they do not include the | character. The procedures for creating or editing compliance templates or mapping are provided in the VCM online help or the VCM Administration Guide. vCenter Operations Manager in the vSphere Web Client No data displays on the Workload widget for folder objects

No data displays on the Workload widget for folder objects in the vSphere Web Client.

Workaround : None.

No data displays on the Workload widget for folder objects in the vSphere Web Client. : None. Error message: The selected object does not exist in VCOps server: group-d1

The error message The selected object does not exist in VCOps server: group-d1 might appear instead of the Health badge under any of the following circumstances. If you select from the Inventory tree a vCenter server object that has no child objects attached.

Workaround : None. If you select from the Inventory tree an object that is not yet created in the vCenter Operations Manager database.

Workaround : Wait for 5 to 10 minutes until the object is added to the database.

The error message might appear instead of the Health badge under any of the following circumstances. The Health tab is missing under the Monitor tab after forced registration with a vCenter Server and subsequent unregistration

If an instance of vCenter Operations Manager is registered with a vCenter Server and you try to register a second instance of vCenter Operations Manager with the same vCenter Server, you can select whether to force the registration of the second instance. When you force the registration of the second instance, you override the access of the vCenter Operations Manager plug-in for the vSphere Web Client to the first instance of vCenter Operations Manager. If you override the connection to the first instance, and then unregister the second instance from the vCenter Server, the Health tab no longer appears in the vSphere Web Client.

This is because when you unregister the second instance of vCenter Operations Manager from the vCenter Server, you delete the extension point that is used to visualize the Health tab. The first instance of vCenter Operations Manager cannot recover the extension point automatically. Though the first instance is still registered with vCenter Server, there is no extension point that the vCenter Operations Manager plug-in for the vSphere Web Client can use to display health data.

Workaround : Navigate to the ExtensionManager of the vCenter Server and use the administrator credentials to log in.

The URL format is https://<VC-IP-address>/mob/?moid=ExtensionManager&doPath=extensionList%5b%22com%2evmware%2evcops%22%5d%2eclient

If vCenter Server is running on a virtual machine, log in as root user. Verify that the vCenter Operations Manager extension point is missing.

Search the extension list for the following value: extensionList["com.vmware.vcops"] Update the registration with the vCenter Server on the first instance of vCenter Operations Manager.

Navigate to the Administration portal of the first vCenter Operations Manager instance.

The URL format is https://<ui-vm-IP-address>/admin/ Click Update next to the vCenter Server on which the extension point is missing. Type the passwords for the registration and the collector user, and click Test Connection . Click Apply and Close .

If an instance of vCenter Operations Manager is registered with a vCenter Server and you try to register a second instance of vCenter Operations Manager with the same vCenter Server, you can select whether to force the registration of the second instance. When you force the registration of the second instance, you override the access of the vCenter Operations Manager plug-in for the vSphere Web Client to the first instance of vCenter Operations Manager. If you override the connection to the first instance, and then unregister the second instance from the vCenter Server, the Health tab no longer appears in the vSphere Web Client. This is because when you unregister the second instance of vCenter Operations Manager from the vCenter Server, you delete the extension point that is used to visualize the tab. The first instance of vCenter Operations Manager cannot recover the extension point automatically. Though the first instance is still registered with vCenter Server, there is no extension point that the vCenter Operations Manager plug-in for the vSphere Web Client can use to display health data. : Top of Page Documentation The following product changes were not described in the release documentation. All and group options for dashboard commands

For the dashboard import, dashboard delete, and dashboard reorder commands, you can use one of the following options instead of specifying a user name:

* --all

* --group:<group_name[,<group_name>] The --all option applies the command to all user accounts. The --group:<group_names[,<group_name>] option applies the command to all user accounts that belong to the specified user groups. For example, the command dashboard import group:Administrators,Operators "templates\MyDashboard.bin" imports the dashboard MyDashboard.bin to all user accounts that belong to the Administrators and Operators user groups. The dashboard import command also has a --set <rank> option that enables you to set the dashboard order. For example, the command dashboard import MyUser2 "dashboards/MyDashboard.bin" --set 1 imports the dashboard MyDashboard.bin and makes it the first dashboard in the dashboard list for the user MyUser2.

For the dashboard import, dashboard delete, and dashboard reorder commands, you can use one of the following options instead of specifying a user name: The option applies the command to all user accounts. The option applies the command to all user accounts that belong to the specified user groups. For example, the command imports the dashboard MyDashboard.bin to all user accounts that belong to the Administrators and Operators user groups. The dashboard import command also has a option that enables you to set the dashboard order. For example, the command imports the dashboard MyDashboard.bin and makes it the first dashboard in the dashboard list for the user MyUser2. Missing information on consolidated alerts in the Custom UI documentation

See Aggregating and Filtering Alerts in vCenter Operations Manager 5.6 (Custom UI) (KB 2039020) for details. Top of Page