TSI Marc Premium Member UBB Notice

UBB-Notice-5Mbps.pdf

397,628 bytes

5Mbps Version

UBB-Notice-MLPPP.pdf

398,228 bytes

MLPPP Version

UBB-Notice-Lite.pdf

397,586 bytes

Lite Version

UBB-Notice-GF.pdf

398,158 bytes

Granfathered Version

TSI_Usage_Ba···_FAQ.pdf

532,090 bytes

FAQ



We've been trying to get the notice out for the past two days. In fact we've been working around the clock since the CRTC decision came out.



The biggest issue is that more than half of our customers are getting affected by this. So, we're looking at basically making changes to something like 30k~ish accounts. Roughly a third of those will have to be moved to a calendar month billing to match up with Bell's usage period.



So, we're looking to get as much help as we can from our new customer portal and so for the first time we're sending out customized emails that will hopefully help people log in and use the portal.



On top of it all we have new terms and conditions of services going out. We were originally anticipating that the CRTC decision would have come out near the end of the week and we would have put out the new terms mid-week. Having the decision come out on Tuesday basically then we didn't want to send out a separate email just for that. So, now, we have some legal stuff that needed to go into the UBB notice as well.



So, we've done our very best to give everybody the best options we could think of. As you guys know we don't have much space to offer anything stellar there's no doubt that this is a kick in, the you know what. On our end it's basically changing the entire way we run our business. So, there are a few components being addressed in the notice. There's a message from Rocky, that's he's largely had done since Wednesday, there are new terms, there's a comprehensive FAQ explaining everything head to toe, there's a new customer portal that most of you already know about but now launching to all users. There's also an announcement for new stuff.



In a nutshell this is a really big freaking deal for us all.



EDIT:



Given that the mass emails haven't gone out yet and that some info is out here are the versions of the notice that will go out later today. There are 4 different versions in total. 5Mbps, Lite, MLPPP and Granfathered.



I just added the FAQ as well.



French: A french version of all of this as well as an upgrade to the customer portal to also support french is slated to be completed on Monday. Hey gang,We've been trying to get the notice out for the past two days. In fact we've been working around the clock since the CRTC decision came out.The biggest issue is that more than half of our customers are getting affected by this. So, we're looking at basically making changes to something like 30k~ish accounts. Roughly a third of those will have to be moved to a calendar month billing to match up with Bell's usage period.So, we're looking to get as much help as we can from our new customer portal and so for the first time we're sending out customized emails that will hopefully help people log in and use the portal.On top of it all we have new terms and conditions of services going out. We were originally anticipating that the CRTC decision would have come out near the end of the week and we would have put out the new terms mid-week. Having the decision come out on Tuesday basically then we didn't want to send out a separate email just for that. So, now, we have some legal stuff that needed to go into the UBB notice as well.So, we've done our very best to give everybody the best options we could think of. As you guys know we don't have much space to offer anything stellar there's no doubt that this is a kick in, the you know what. On our end it's basically changing the entire way we run our business. So, there are a few components being addressed in the notice. There's a message from Rocky, that's he's largely had done since Wednesday, there are new terms, there's a comprehensive FAQ explaining everything head to toe, there's a new customer portal that most of you already know about but now launching to all users. There's also an announcement for new stuff.In a nutshell this is a really big freaking deal for us all.EDIT:Given that the mass emails haven't gone out yet and that some info is out here are the versions of the notice that will go out later today. There are 4 different versions in total. 5Mbps, Lite, MLPPP and Granfathered.I just added the FAQ as well.French: A french version of all of this as well as an upgrade to the customer portal to also support french is slated to be completed on Monday.