Hey guys, a long time lurker but this is my first post here.





Last September, I purchased a North Flag from a well-known forum member takuya(shoutout!). I loved it, and I had been wearing it pretty much non-stop until this June. One day during a trip somewhere I found the watch had stopped with full power reserve -- so upon returning I took it to a local Rolex Service Center for warranty repair. Since the RSC here is not equipped to work on these newer in-house movements from Tudor, naturally my watch needed to be sent back to Swiss for inspection. That was two months ago.





Today, I've just been informed that some kind of 'foreign matter' had gotten into the movement and that the movement needed to be replaced in whole. That sounded a little excessive so I asked why the entire movement needed to be swapped out instead of cleaning -- and she informed me that the repair policy for the new in-house movements from Tudor (not just North Flag) is REPLACING THE MOVEMENT IN ITS ENTIRETY without the inspection of individual parts. Right now my watch is under warranty, but the cost of this 'fix' by movement replacement? She looked it up in the system (I could hear the keyboard presses and a distinct ENTER) and it falls between $1,250 and $1,350 (from 1.4mil to 1.5mil in KRW, my local currency). I couldn't believe what I was hearing so I asked her again whether ANY mechanical fix involving the movement, regardless of severity and affected parts, is subject to the replacement policy and her answer was yes for the Tudor in-house movements.





I asked her to confirm this again, and I also asked her what the implications would be if the watch went in for a routine overhaul out of warranty and a single defective part was found. She said the movement would likely need to be replaced, thereby adding the replacement cost to the overhaul, but also that she would need to doublecheck to make sure.





I understand Korea is not the hottest scene for the latest Tudor action so the RCS representative may have been misinformed. But could there be any truth to this? Is Tudor really serious about making us pay for movement replacements for any mechanical fix, as if these are running on a $13 Ronda quartz? I would love to hear from anyone who's had to get their in-house movement serviced by Tudor regardless of the model(Pelagos, Black Bay, Tudor, etc.).





The RSC rep is going to be calling me back in a couple of weeks with more details on this policy. If any of you can think of better questions to ask in the meantime, please also feel free to let me know. I'll post an update here when I hear from them again.