So, I bought 24 innr GU10s @ £29.99 per bulb, I also bought 2 innr B22s @ £24.99 per bulb. Total cost to me £769.74. One of the B22s exploded immediately when I changed its colour. 2 of the GU10s stopped working after two weeks. I sent an email to innr who asked me to return them and they would repay my postage in the form of an Amazon voucher. They DID send me a replacement B22 & 2 replacement GU10s. I made 2 trips to the post office to send their faulty bulbs back, complete both times with a precise letter on how the bulbs had failed, trying to be helpful. A photo of the ‘exploded’ bulb and a photo of each receipt of my postage expenses. A few days later, ANOTHER GU10 stopped working so I sent another email. I think at £29.99 per bulb that’s a pretty expensive lighting system. I had no response at all so I sent another 2 polite emails. Innr are ignoring me and worse still in my view, have NOT paid me back my expenses that they said they would. I HAD to buy ANOTHER GU10 to replace the faulty one and complete the kitchen group of 4. That’s £799.73 in total that I have spent with innr plus my postage expenses of £10.20. My home was rewired 4 years ago. The GU10s I removed were still working after all that time There are no problems with my electrical wiring. I strongly recommend buying from another company. There are other coloured bulbs on the market. Very angry with innr, but my guess is, they couldn’t care less, beware.



November 2019.