The Integrated Interface System Analyst position exists to be responsible for the designing, developing and deploying of integrated solutions for the purpose of modernizing, consolidating and coordinating the independent applications internal and external to the organization as well as, an in-depth understanding of the IT organization’s systems and capabilities. This position will interact with vendors and ministry areas to facilitate the use of the software and coordinate application training for ministry partners throughout Focus on the Family. Key understanding of SQL knowledge, Database structure and Stored Procedures.



Essential Duties/Responsibilities:

Works with users to understand requirements, perform database analysis, configure and unit test to ensure successful and seamless communication among various IT systems



Understands data mapping, function mapping, setting of configuration tables, and setting of transaction/control tables. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications



Develops design and functional specifications for specific software applications for which they have expert knowledge and experience



Produces deliverables related to projects and work requests and assists in post implementation support and system enhancements



Assists in the business process redesign and documentation as needed for new technology



Understands technical problems and solutions in relation to the current, as well as planned future business environments



Develops systems solutions requiring analysis and research



Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area



Works on one or more projects as a project team member or sometimes as a project lead



Demonstrates an informed knowledge of a business area to resolve problems on an ongoing basis by providing functionality and configuration expertise



Maintains vendor relationship through scheduled communication



Ensures that knowledge gained from application vendors is effectively documented within the IT Knowledge management system for future re-use



Assists users by recommending application upgrades, and documenting and training users on related changes



Learns and keeps current on new, modified, and future proposed application functionality



Understands the functionality of all interfaces to the application and monitors the success of application interfaces



Proactively meets with the Business Technology Management team to discuss changes for possible business process and application improvement



Advises and approves the development of application test plans executed by QA/QC to ensure proper testing for applications within your area of responsibility



Stays abreast of new developments (processes, application use, staff role changes) within the ministry areas supported



Supports an Integrated Solution culture of customer service and continuous process improvement



Maintains breadth of skills and process knowledge necessary to support the assigned applications. Gains awareness of technology trends and vendor product offerings. Provides input for tools and standards selection to aid in application support



In coordination with Business Technology Management, meets with key user to gain insight and share system and process knowledge to optimize all aspects of the process within IT



Meets with Ministry areas about data needs, documents requirements and the necessary programming needs with internal and external partners



Adheres to procedures for Incident Management, Problem Management, Release Management, Service Level Management, Capacity Management, Availability Management, Change Management and Configuration Management



Other Duties/Responsibilities:

Perform other duties as assigned



Managerial Breadth/Scope of Job:

None



Working Environment/Physical Requirements:

May travel occasionally within continental United States and Canada



Required Skills



Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”



Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”



Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer



Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer



Demonstrates behaviors aligned with FOF core values



Personal Characteristics:

Positive and encouraging attitude with ability to mentor/motivate/encourage peers



Self-motivated; requires little direct supervision



Team player; trustworthy; reliable



Coachable; able to redirect attentions and passions as requested



Creative problem solver



Organized



Excellent communication skills



Skills, Abilities, and Special Talents/Gifts:

Advanced analytical skills



Advanced communication skills; ability to communicate effectively at all levels within the ministry



Ability to manage numerous and sometimes-conflicting objectives, project, and or activities as the same time



Demonstrated analytical skills that will be used to extract concise, true requirements from ambiguous user requirements



Ability to understand core business operations/structures and key interactions among departments/disciplines



Ability to elicit and clarify business requirements with users



Ability to organize and plan work in advance, determining the most effective course of action



Ability to lead and or participate effectively on a team and work with other teams within the ministry



Ability to perform and accomplish job requirements on a day-to-day basis with little or no direction



Ability to make adjustments quickly to meet a goal due to changing circumstances



Ability to facilitate user meetings and customer communications



Well-developed social skills; tactful with ability to make a good first impression



Required Experience



Bachelor’s Degree in Information Systems, Computer Science, or equivalent experience/certification



2 - 4 years of experience as a super user/Integrating enterprise applications



1 - 2 years ETL programming experience



Formal application training (i.e. Donor Studio, CRM, Centerprise, other ETL tool(s)) or equivalent experience/certification



Strong business process knowledge



Experience working with systems supporting complex enterprise-wide business processes



Experience with various design methodologies



Knowledge of specific FOF applications and support/issue histories



There is no relocation offered for this position. Local candidates will be considered first.



Internal candidates will be given first consideration for this position.



The starting salary for this position is $3,740 per month.



Focus on the Family is a non-profit, 501(c)3 religious organization dedicated to helping families thrive.