Vocis Administrative Assistants handle all your front desk procedures:

Update and file clientele records & other office documents into the company software

Assist with research & preparation of all types of presentations

Prepare digital and printed client tax paperwork for distribution to the IRS

Arrange job postings, shortlist the right candidates, assist with recruitment

Data Entry – Recording and managing data in your company’s system, word processing, basic knowledge of Microsoft Excel

Inbound calls: Vocis Virtual Assistants welcome your clients with a warm greeting and a pleasant conversation, while addressing their specific needs with a sense of urgency. Assistants answer customer inquires concerning their account information, including past order information, complaints, scheduling appointments, and all general requests by accessing the customer support software your company uses.

We have virtual employees trained to deal with problems in customer relations, and communicate with your in-house team to determine when & whom to transfer incoming clients or vendors to in certain situations.

When you hire a Vocis Virtual Assistant they are a part of your team. Assistants build positive relationships and work cohesively with your in-house staff through regular communication on apps like WhatsApp and Skype. These apps make it easy for your team to request specific tasks from your virtual assistant at any time. Also, daily task reports recapping all work done are sent to your in-house management’s email, so it’s possible to asses results on a regular basis.