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About Show #497 Is your IT group in the dark? Richard chats with Mattias Karlsson about his experiences as a consultant coming into companies where IT really doesn't know how well their infrastructure is operating - place where the mantra is "if no one is complaining, we're fine." But life can be better than that! Mattias talks about deploying an instrumentation solution like PRTG to start getting insight on whether or not applications and infrastructure are healthy and in use. You can't get better if you don't know what is going well and what isn't, so you need to do measurements. It starts out knowing what normal looks like, and then trying to do better. You need instrumentation to know if you're improving!