The field office (FO) must obtain the paper form SSA-11BK from the payee applicant, make the payee selection determination, and terminate the active payee in eRPS (if applicable). The FO must retain the form and scan into NDRED or eDIB, using procedures in GN 00301.322, and forwards the SSA-11-BK application package to PC Paperless for processing center (PC) manual processing (along with an A-101/EF-101, if necessary for an initial claim).

The PC is responsible for manually processing payee applications and updating the MBR when the FO cannot process the application in eRPS for cases where the undocumented alien parent payee or foreign payee applicant does not have an SSN. The PC manually inputs the case via MACADE and sends the appropriate notices to the payee and/or beneficiary.

IMPORTANT: When updating the MBR manually, be aware of situations where a beneficiary, who has a payee, is also applying to serve as payee. By law, a beneficiary receiving title II, VIII, or XVI benefits through a payee may NOT serve as a payee.