REPORTS AND ALERT MECHANISM

Leverage out-of- the-box reports to guide you to the appropriate actions for improving your customer experience.Out-of- the-box reports are not only intuitive but built for easy drilldown and exploration to uncover root causes of delight and disappointment for your most valuable customers. Repair relationships before they are irrevocably broken and retain more customers. Automatic alerts are sent to the right person or teams as soon as a negative comment or score is received. Built-in workflows and built-in governance escalate risk issues and track issue resolution