Returns and exchanges

I don't accept returns, exchanges or cancellations But please contact me if you have any problems with your order. Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

I put great care into selecting the pieces for my shop, packaging and shipping them. It is truly a labor of love. If for any reason you are not satisfied with your purchase please contact me first and do not leave negative feedback. We can work together to find the right solution for the situation.



Yoni Wands and Eggs are not eligible for return or exchange due to the intimate nature of the product. If your item arrives damaged please contact me immediately with photos of the item and I will make sure you are taken care of.



SHIPPING

Q: Do your orders come shipped discreetly?



A: Yes. Our packages come in a discreet bubble mailer (jewelry, single eggs) or sturdy box (egg trios, wands). The return address shows "1916966 AB LTD".



Q: How long will it take my order to arrive?



A: This will vary depending on the items you are ordering. The shipping information for your listing will show the processing and shipping time.



Q: Besides the shipping cost, are there any additional fees?



A: Your order may be subject to additional import taxes / VAT fees in your country of origin. These fees are separate from your purchase, and it is your responsibility to pay them. My fees, including shipping, do not include International fees and VAT.

Claiming a lower value or marking the parcel as a "gift" to avoid these fees is illegal.



I will not refund an order that has been returned to sender because the customer does not want to pay the VAT or additional fees.



EU: Orders totaling €25 / £15 or more may be subject to the import taxes / VAT fees. Learn more here : www.dutycalculator.com/country-guides/







RETURNS

Q: What is your return policy?



A: As this is an intimate item, returns will not be accepted. Every wand and eggs are shipped tracked and insured, if you have any issues at all with the piece you receive, please contact me first to discuss a solution.



In the extremely rare case that your wand should arrive with shipping damage, please contact us immediately with photos of the damage so a Shipping Insurance claim can be filed on your behalf and a solution can be arranged to get you a replacement piece.



Q: I've broken my wand, can I get a refund?



A: These wands are made of natural quartz crystal and it’s important that they are treated with care. Dropping your Goddess Wand or cooling a hot wand too quickly (or vice versa) could certainly lead to fractures or breakage. Use common sense and treat your Goddess Wand with care. Although every care is taken to ensure that your wand arrives to you in perfect condition, I cannot be responsible for damage or breakage that may occur after your wand has been received. Please be careful with your piece, they are fragile and will break if dropped.





Q: What happens if my package gets returned to sender?



A: I do my best to ensure the delivery of your item. I apologize but I can't be responsible for lost, undelivered or seized international packages. If a package is returned to sender, it costs me a significant amount of money as I must pay for the original shipping, the return shipping, any import or duty fees to receive it back to Canada, and my time and energy to coordinate it's return and pick it up. By placing an order from my store you are entering into an agreement, and will not be refunded for your order if the package is returned to sender.





PLEASE NOTE



Due to the unique nature of the materials used, the product may appear different to the customer than it looks in the photograph. We have made every attempt to take photographs that accurately reflect the true nature of the product. In addition, we have tried to the best of our ability to accurately describe the pieces. All measurements on this website are approximate. All prices are subject to change without notice.