I don’t think a refund was appropriate. Yes, his post could have been implying he was looking at suing, but let’s look a bit further. One point is that he had only posted 7 times. So not exactly a person just out to stir up trouble as some have.

I also read each of those 7 posts and there is a pretty consistent theme - he wants updates. Perfectly understandable.

Finally, look at the present situation in regards to updates. In just a few days it will be two months since we were told to expect an update very soon. So, yeah, the very thing that bugs him the most is happening for an extended period.

Now, I also understand your delay in shipping - wanting to have things in firmware and the app and maybe other things to make it easier to deal with customer support. While a later OTA could be done, that would not solve the problem of efficient support when first released. So, fine even if frustrating.

I don’t know why an update on what has happened since the prior update can’t be given until you’ve made further decisions on how to handle the transitions you’ve mentioned. But I figure that may be clearer once the update comes.

So, I understand both sides. And I cut both sides some slack. Thus, unless something more has been said in private messages that none of us know about, an refund wasn’t what I would have done.