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“I had gone to chat support and said, ‘Hey, my account’s been hacked, this isn’t my order, please cancel it.’ And they were unwilling to do so because the order was already prepared.”

Campbell, who works in film, said he then went back and forth with a chat support agent before he finally got a phone number for the Winnipeg-based headquarters.

Over the weekend, he spent about four hours combined either on hold or being passed around to different departments, only to be told he should contact his financial institution for a refund. Since the order was placed on a debit card, Campbell was told by his bank it would be three to four weeks before it could be refunded.

Eventually, SkipTheDishes told Campbell his case would be escalated but nothing was done for the charge.

“It wasn’t my bank card that was compromised, it was my SkipTheDishes account,” he said. “That’s the problem I have, they just seem to be brushing it away, hoping the bank will refund me.

“I believe (SkipTheDishes) are liable and they are do nothing to help me. I’ve tried the chat lines. I’ve tried the call lines, I’ve tried everything. They’re completely unwilling to help me.”

Campbell’s not alone in his frustrations attempting to have fraudulent SkipTheDishes charges reversed. Such hacks are known as “account takeovers,” according to the Account Security section of the company’s website.