Imagine that you’ve purchased a flagship gaming laptop from ASUS Republic Of Gamers for over $2600.

6 months after the purchase you call on their customer support to arrange for a routine onsite maintenance for overheating issues for your laptop that’s under warranty .They send an engineer to your domicile & in the process of conducting intended repairs the engineer assigned by ASUS damages your laptop , raises his voice whilst being abusive at your domicile & leaves without conducting the intended repairs. You call customer support to report this matter , They tell you to wait for 72 hours & you agree.

You wait & think “It's gonna be okay, they would value their customers'' ,You could not have been more wrong.

You wait for 72 hours but do not receive any revert from ASUS. You try sending them emails & photographs detailing the damage done. You try calling them on their customer support hotline, but the only thing you’re told is

"We’ve escalated the matter to our senior team , They’ll get back to you in the next 72 hours"

You feel cheated , you understand ASUS ROG is just a marketing gimmick that ASUS used to scam you out of your hard earned money while you end up wasting countless hours in an endless quagmire of trying to get your product to be restored to functionality.

You pray no one else goes through the same ordeal but a quick google search leads you to countless individuals in the same position

This is my experience of Asus India, A company that does not value their customers , fields incompetent agencies to fullfill their onsite services [ F1 infosolutions ] & employs incapable service managers [ Rajeshree Kamble ] .

This details the inability of ASUS to serve their customers in India & the utter disregard to customer grievances.

My case id is : INR6KA0494 ( K2NRCV01D077080 ) , it has been about 2 weeks & I’m still waiting for the resolution to this issue.

I am writing this to bring to everyone’s attention the incompetence & ineptitude of ASUS after they’ve sold you the product. Also to the management of ASUS for them to reflect over the misery they put customers through after taking their money.

I would also request every individual to avoid repeating my mistake of purchasing products from ASUS.

As I write this I am still awaiting a response to my case & will update the situation as it progresses.





Update : 28th November 2019 :

The case is still unresolved. By feigning excuses to buy time Asus executives have ended up wasting yet another 12 hours of my life , I've been transferred to a new service manager & the bureaucratic mess continues landing me with countless hours wasted trying to explain new individuals the history of my case with no resolution in sight.





I repeat, Do not make the mistake of purchasing ASUS products as I have.

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