Hello! I’m sorry to send this but I have a hard time with this. I keep opening the game but it continues to load. I tried using my mobile wifi then my home wifi. Even with a different wifi; it wouldn’t load.

I reinstalled the game over 5 times, deleted the cache, and reset it. But a didn’t work.

Finally, I contacted support but they said I had to send in Japanese but I couldn’t find a template on how to write my problem….. It’s been over a day. Do you know what I can do to fix this?