Repair service is available for newer Nintendo 3DS Family products, including the New Nintendo 3DS XL and Nintendo 2DS. Nintendo no longer offers factory repairs for the original Nintendo 3DS or Nintendo 3DS XL systems.

Important: If the serial number on the back of your system begins with CW or SW, you have an original Nintendo 3DS system and is no longer eligible for factory repairs. You may want to consider a replacement or upgrade .

Note: Help with audio or video issues, power troubleshooting, error messages and more can be found on our support site.

Game Cards and accessories can also be repaired or replaced.

To learn more about our warranty policy, read our updated hardware, software, and accessory warranty.

Physical and Liquid Damage

If your system has been physically damaged or dropped into liquid, use the appropriate link below to set up a repair. Please note that these issues are not covered by warranty: