109 SHARES Share Tweet

As part of an overall recovery plan following the detection of the Intel 6 Series chipset design error, ASUS has implemented various customer support measures, including extensive product replacement and return with additional service hotlines around the world.

Based on new information from Intel, ASUS has announced that its updated Intel 6 Series-based motherboards will begin shipping starting this week, immediately after the revised design is released by Intel. ASUS hopes that its fast response will prevent any further inconvenience and interruption to customers.

As part of an overall recovery plan following the detection of the Intel 6 Series chipset design error, ASUS has implemented various customer support measures, including extensive product replacement and return with additional service hotlines around the world.

Based on new information from Intel, ASUS has announced that its updated Intel 6 Series-based motherboards will begin shipping starting this week, immediately after the revised design is released by Intel. ASUS hopes that its fast response will prevent any further inconvenience and interruption to customers.

As Intel indicated the design error only occurs with certain SATA 3Gb/s ports, ASUS has created the SATA Verifier utility to help customers clearly identify all unaffected SATA 6Gb/s ports for each relevant product. More information can be found at http://event.asus.com/2011/mb/Identify_unaffected_SATA_port/.

Customers who already own potentially affected motherboards may visit http://event.asus.com/sg/2011/SandyBridge/ for product return and replacement details and registration.

Users can easily identify revised products by checking for the 'New B3 Revision' label displayed on the packaging. The chipset version can also be verified through the sticker affixed on the motherboard itself, the BIOS, ASUS SATA Verifier and CPUID’s CPU-Z utility.

ASUS would like to use this opportunity to encourage any current users in possession of affected products to carry out return and replacement promptly, so that the transition to the revised hardware is as smooth and fast as possible.