Summary

The Systems Administrator will be responsible for managing software applications in the context of business processes, providing help-desk support and technology training to the end-user community, coordinating IT related vendor relationships, conducting field assessments for technology utilization by department and location, assisting management team with on-boarding new users and tracking IT assets for inventory purposes.

Reports To

The System Administrator reports directly to the Vice President, FBOs and Facilities.

Essential Duties and Responsibilities

Duties include the following (other duties may be assigned as required by management):

Manage software applications; some applications include: Flight Operations Systems (cloud version), Corridor, QuickBooks,Transaction Pro Importer 5.0, Milestone Security Camera System, Nest Thermostat, Spector 360 Monitoring Software, FuelMaster, SiteMinder, CessView, ShoreTel Communicator, Oaisys Management Studio, Microsoft Office (Word, Excel, Outlook, PowerPoint)Microsoft SharePoint, G-Suite for Business, Microsoft Exchange, Microsoft 360, Veeder-Root Insite360, MyHubManager

Provide help-desk support and technology training to the end-user community:

Basic troubleshooting with desktops, laptops, tablets, smartphones and office phone-system handsets

Basic how-to training and technology orientations for new users

Interface with IT related vendors for escalation of technical issues

Perform administrative tasks on various IT projects and initiatives to support operations and other company departments

Travel to company site locations for IT equipment pickup and delivery when necessary for repair, replacement, or support

Coordinate IT related vendor relationships

Manage company communication with IT related vendors including managed services providers, internet service providers, phone system providers, cellular providers, equipment manufacturers, web developers and software suppliers

Ensure escalated issues are resolved with the end-user community

Schedule onsite visits as necessary with vendors

Assist in IT project planning and inter-vendor communication

Conduct field assessments for technology utilization by department and location

Observe how technology is used by departmental teams

Advise staff on best practices

Identify situations where productivity is hindered by poorly performing IT equipment and coordinate with IT vendors and management team to implement solutions

Assisting management team with onboarding new users

Setup and deploy new client devices

Install business software

Create user accounts with appropriate permission levels on local domain, business software, and cloud applications

Provide new user orientation to company technology and assist with how-to questions

Track IT assets for inventory purposes:

Maintain inventory of IT assets, software media, and licenses

Develop and update internal IT documentation

Knowledge, Skills and Experience

Required

Associate’s, Bachelor’s, or Technical degree in technology related field; equivalent and relevant experience can substitute for educational requirements

Minimum of three (3) years demonstrated proficiency and experience deploying, supporting, and troubleshooting business computer systems (hardware and/or software).

Minimum of (1) of the following certifications: CompTIA (A+, Server+, Security+, Cloud+ or Network+), Microsoft (MTA, MCSA, or MCSE), VMware (VCA or VCP), Cisco (CCNA, CCNP, CMNA, CMNP) or equivalent.

Preferred one (1) year professional experience in related industry and familiarity with commonly used software platforms

Ability to effectively communicate verbally and in writing

Highly developed interpersonal skills and the ability to accommodate for diverse learning styles and personality types

Basic IT equipment troubleshooting skills

Intermediate business software troubleshooting skills

Basic phone system management and troubleshooting skills (account setup, move phone, change extension).

Be able to pass a pre-employment background check and drug test.

Must be able to work as part of a team and independently, in a high stress and fast paced environment.

Must be a highly motivated and organized.

Must be able to lift 50 pounds, climb, kneel, squat, and stand for extended periods.

Must be able to read, write, and speak English.

Job Type: Full-time

Required experience: