Ballenxj said: If this is what happened to your gun, call them and arrange to send it in to S&W for repair.

Make them responsible for their product!

FWIW, I have never experienced this with a S&W revolver, but on the other hand, all of my experience was with older ones.

Pre eighties, and some much older yet.

I could go into a rant about the new American ethics and pride, but I'll save that for a more appropriate thread, Click to expand...

They got a call the next morning and they immediately e-mailed me a FedEx label. Given the level of quality I've seen (and read about) I bet they've gotten real good at issuing FedEx labels.My gun is currently on its way back. I'll get it on Monday and I hope to take it to the range Tuesday. I sincerely hope it's fully functional now, because the last thing I want is for another failure. Guns are supposed to be a fun hobby. Not a royal PITA.Don't think they're alone. I've complained about the downfall of American craftsmanship. In the last few months I've bought a number of guns. Want to guess how many are having problems? Two Dan Wessons (all American 1911s), and the S&W above. What's not having problem? A Springfield that's made in Crotia & a Beretta made in Italy. I don't make up the stats; I only report on how the 2 out of 5 guns to not fail me are foreign made. You can make of that what you will. You can decide what if "Made in America" is good or bad thing. I must say that I'm seriously questioning it. At least when you see "Made in China" you know it's junk. Is "Made in USA" going down that same path? Can we only trust products made elsewhere: like Japan, Italy, Croatia? Depressing, but thus far, a Croatian gun has proven more reliable than American makes. Is this an isolated case or not?