dissapointed

I have no problem with the product.My order was placed on Sunday 2/15 online and showed that it shipped USPS on 2/17. I received it yesterday 3/2. I understand that there has been weather issues and I am at the mercy of the post office but 2 weeks seems a little long to me. No big deal right?.Well now on my second order I'm entering the 5th business day of my UPS 3 day select shipping and still haven't seen my handrail order.I've called the company twice and was assured it left the warehouse. Tracking number shows that a shipping label was created and order was processed and is waiting on UPS.I've called UPS twice and they say they have not picked it up nor is it in there system. Meanwhile I'm out $ 200 and no one knows where my package is or has offered to see what might have happened. Order # 408960