Ask HN: DigitalOcean Destroyed All My Data, Any Legal Recourse? 41 points by garlandcrow on Feb 20, 2019 | hide | past | favorite | 23 comments I will follow up with a long post documenting timeline etc and all correspondence with them (it's not that much since they never respond). I have been a (paying) DigitalOcean user for more than 2 years for personal projects, and recently convinced a start-up that I work for in Tokyo to move off of Heroku and onto Digital Ocean. Everything fine for 2 months, then all of a sudden I get user reports that the site is down. I check and my account is locked and all it says is to submit a support ticket. No warnings of an issue, not even a mail saying that they turned off instances etc, just silently they lock my account. I submit a ticket and they don't resopnd for a week, I submit another, finally after 5 weeks, yes 5 weeks, I get a response saying that I login from too many locations and the lock is now removed, but they destroyed all instances. How can this even be anything close to standard practice to without warning destroy all instances of a paying user for over 2 years?! All databases everything completely gone forever. I guess this goes to show why you should always not trust 1 cloud provider, but this is just so incredible to me that they can on a whim without warning or justification just destroy all your data, is there any legal recourse against this?







