The Football Association has vowed to stand by two unnamed England Under-21 players and a member of the coaching staff who were on Tuesday charged by Serbian police over the violent scenes that marred the end of this month's Euro 2013 qualifier in Krusevac at which Danny Rose was racially abused.

The governing body is in contact with the British government for advice regarding how best to proceed. A total of 12 people have been charged – the remainder are Serbian – and, if Serbia's public prosecutors decide the cases are a court matter, there is a possibility of custodial sentences if those accused are convicted.

The Serbian Interior Ministry said: "Charges have been pressed against five Serbia players and an assistant coach, two England players and an assistant coach as well as three fans. According to the instructions of the public prosecutor's office in Krusevac, they have been charged with violent conduct at a public sports event on 16 October at the Mladost Stadium. The three fans have been charged with the use of fireworks."

Yet the FA stated it had not been made aware of the charges and pledged full support to players and staff.

A statement said: "Further to the Serbian police announcement regarding charging English Under-21 players and staff, the Football Association can confirm it has not received any formal notification of any charges filed by the Serbian authorities. We have not been made aware of any of the names of individuals connected with these charges and we therefore await further details and formal communication on these matters.

"Meanwhile we are in contact with the British government for advice, as well as speaking with our colleagues at Uefa. The FA reiterates its position of full support for all players and staff caught up in the appalling scenes in Serbia two weeks ago. We want to reassure those concerned that we are committed to doing everything necessary to protect them whilst also offering support to individuals and their families."

The brawl at the end of the game appeared instigated by Serbian players and staff, with their English counterparts trying to avoid being hurt while leaving the field. The Serbian players Nikola Ninkovic and Ognjen Mudrinski have been suspended by the country's FA for a year, while the coaches Srdjan Maksimovic and Andreja Milutinovic were given two-year bans. During the match what sounded like monkey chants could be heard from the home support, with Rose the apparent target of racial abuse.

The left-back's frustrations at his treatment culminated with him being sent off at the close of England's 2-0 win that sealed qualification for Euro 2013, after he kicked a ball. Yet Rose was accused of triggering the incidents following the final whistle with inappropriate gestures toward the crowd. A day after the match the Serbia FA posted on their official YouTube channel an edited six-minute clip, entitled: "Danny Rose is lying to whom?" This contained footage of Rose in action during the game, with no evidence of racist abuse aimed at him.

Below the clip, a caption read: "Danny Rose said: 'Every time I touched the ball, they were doing the monkey chanting again.' As you can see in this video, there was no unsportsmanlike cheering and insulting opposing players on racial grounds."

Yet the video did not progress beyond 76 minutes of the match and failed to include the post-game fracas, while other separate footage did implicate the crowd, and several witnesses gave accounts of the abuse which the England players insisted had taken place from the warm-up onwards.

Last week the Uefa president, Michel Platini, claimed Serbia could face tough sanctions if found guilty of racism. "We will get the report from the delegates and the report from the officials - wWe have television footage and the disciplinary committee will deal with it," he said.

Following the episode, Alex Horne, the FA general secretary, said: "No football team should be asked to play in any environment where racial abuse, violence and threatening behaviour is prevalent."

Yet in the days after the game Uefa charged both countries for the "improper conduct" of their players, and while the Serbia FA issued an apology for the on-field trouble it denied any racism towards the England team. Uefa is scheduled to deal with its cases on 22 November.