Service design

This stage's main aim is planning and designing the IT services the organization offers to meet business demands. It involves creating and designing new services as well as assessing current services and making relevant improvements. There are several elements to IT service design:

Design coordination

Managing designs to ensure that the newly designed or modified services, information systems, technology, and metrics are consistent and effective.

Service catalogue management

Creating and maintaining a service catalog that provides all information pertaining to the organization's IT offerings, their present status, and interdependencies.

Risk management

Identifying potential risks caused by IT service processes, recording them with their impact and plausible workarounds.

Service level management

Defining service-level agreements based on discussions with the customers, to ensue that services are designed based on them.

Capacity management

Analyzing the capacity of the offered IT services and ensuring that they suffice to meet the expected and agreed service-level targets.

Availability management

Managing all aspects of the availability of IT services.

IT service continuity management

Managing risks to ensure that at least the minimally agreed service levels are met, so that there's no disruption to business continuity.

Information security

Maintaining data security, as well as protecting the confidentiality and integrity of the organization.

Compliance

Ensuring IT services comply with enterprise and legal policies.

Architecture management

Planning and developing the future of the organization's technological landscape based on new technologies that are available in the market.

Supplier management

Managing contracts with suppliers to ensure that suppliers meet their contractual commitments.