The UC Berkeley Information Services and Technology division, or IST, is investigating campuswide Wi-Fi issues after observing intermittent network instability caused by maintenance Thursday.

Campus networks CalVisitor, AirBears2 and eduroam are having connectivity issues, according to Lyle Nevels, assistant vice chancellor and deputy chief information officer for campus IT services.

A misconfiguration of the network prevented data traveling across the computer network from reaching their destination, according to the IST Service Status website. IST staff reportedly resolved this issue Thursday but continue to monitor the network for ongoing instability.

In most cases, Wi-Fi drops are “brief,” and user devices should be able to reconnect to the network without further intervention, Nevels said in an email.

Nevels added that IST is taking “multiple approaches” to fix the issue. One of IST’s teams moved Wi-Fi traffic by using a different “routing protocol,” in hopes of stabilizing the network. IST also put additional equipment in place to monitor the network’s status, and is in the process of gathering data to diagnose and understand the root cause of the problem.

These efforts did not improve the problem as he had hoped, Nevels said in the email, as many campus members are still experiencing connectivity issues. IST was unable to specify when the issue will be resolved, but Nevels said the division will continue to “actively work towards a solution.”

“During periods of high utilization of the Wi-Fi network, a signalling protocol that handles the flow of traffic across the network is experiencing failures,” Nevels said in the email.

These periods often stop traffic flow for a brief period of time, preventing users from reaching sites or dropping them from Wi-Fi networks altogether, according to Nevels.

“The majority of work we do for this school is on the internet,” said campus freshman Benjamin Wefers. “If you don’t have much Wi-Fi, you can’t get work done.”

Anjali Shrivastava covers academics and administration. Contact her at [email protected] and follow her on Twitter at @anjalii_shrivas.