As always with such things it’s impossible to judge whether it’s localised or universal but it seems some sellers have experienced problems getting their cash for sales via the Amazon disbursements system.

As one merchant notes on the Amazon support boards: “I’m aware of the threads for failed disbursements in DE & FR. Has the issue now spread to UK? I requested a UK disbursement this morning around 10am. Everything occurred normally and the transfer was confirmed by Amazon via email half an hour later. Account balance then reset to zero. However, logged back on this afternoon and the transfer balance has moved back into the current transfer, marked as a “Carryover”. And the reason “Failed Disbursement”. At the top of the statement it states “An unexpected issue occurred during fund transfer. Please contact Seller Support for more information.”

Several sellers on the relevant thread note that Amazon suggest their details have changed. And that’s the reason for the problem. But sellers say otherwise. Here’s the text of an email one seller received from Seller Support:

“I understand that your concern is regarding payments. I apologize for the inconvenience caused.

Upon research, I see that our internal team has initiated the amount but the amount was bounced back to us.

Hence I request you get in touch with your bank and confirm if any details related to your bank account or code has been changed.”

Getting paid for your sales via the Amazon disbursements process is vital for most sellers and any delays can have a negative impact on cash flow and your ability to do business.

Do let us know if you’ve been affected by any similar problems. Is it especially a problem as we enter the Black Friday and Christmas period? What has Amazon told you?