To address these cases, the department unveiled targets for improving response time for ongoing public service pay issues, starting with parental and disability leave pay. Deputy Minister Marie Lemay calls it a ‘turning point.’

'To me, this is really a turning point,' Deputy Minister at Public Services and Procurement Canada Marie Lemay told reporters on Feb. 8, explaining that the department has moved many of its compensation advisers to focus on the incoming cases and service delays faced by federal employees having pay issues. She is pictured last year.