Thanks to IBM, now Lenovo will now provide Blockchain powered customer service. Both the firms have entered into an agreement on this. To be more specific, Lenovo will implement blockchain tech to monitor the supply chains of hardware and software used in its data centers. Along with the blockchain, the system will implement a virtual assistant for tech support. It will also make use of augmented reality. The blockchain powered system will be actively available in 200 countries.

According to IBM, firms usually spend millions of dollars on customer service. However, due to improper and inefficient handling, many of the service /support calls go unresolved. Lenovo will try to overcome it with the new blockchain powered customer service. When a customer will connect to Lenovo’s support with any query, the system will make use of IBM’s Virtual Assistant for Technical Support. It will use natural language capabilities and contextual recognition for better and humanly connection with the customer. The system will ask questions about service issues and provide exact solutions.

Laura Laltrello, VP and General Manager for Lenovo Data Center Group says, with IBM’s blockchain tech support, they will provide a personalized and seamless customer service experience.