Limitation/verification nightmare with PayPal

Sold a large volume of items and received payments via paypal. They immediately froze my account and wanted all this information (vendor/supplier info, bank account info, shipping info…etc). Understandable I suppose. I provided everything they wanted and the limitation was finally lifted after about 15 phone calls and a weeks time. Not 3 weeks later and now SAME THING. They want the SAME EXACT INFORMATION now!!! The limitation was initiated by the risk management department and handed to a person named “Cheryl”. This all happened on a monday and since Cheryl only works Wednesday thru Saturday… I had to wait until wednesday for anyone to even look at my account. Since the limitation again, I cannot ship or invoice from paypal because the account is frozen. I am receiving negative feedback on ebay because of that. I left about 10 voicemails for Cheryl to return my call because every other agent I speak to says that SHE is the ONLY person who can remove the limitation. I can not get in contact with her and she has not returned one of my phone calls. I finally after 3 days got a hold of a women named Kimberly from the same department. She put me on hold and said that she is right next to Cheryl and that she is reviewing the information and Cheryl will call me back shortly. I demanded to speak with her then and there and she denied my request. It’s been 4 hours and no phone call back.

This company is an absolute JOKE. I will email and call every single executive… ceo… owner.. I can find.

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Posted: May 14, 2012 at 4:07 pm