Remote Assistance & Remote Connect

When one of your customers is having a problem using his or her computer, you need be able to quickly connect in and assist them. OptiTune includes a powerful Remote Assistance Solution that lets you remotely assist a user no matter their location. It even includes direct file system access to the remote computer.

It does not matter if the user you are trying to assist is across the hallway, at home, or in a hotel across the globe, the OptiTune remote assistance & remote connect software is designed to seamlessly work through the most restrictive firewalls and networks.

OptiTune's Remote Connect feature lets you connect to any computer in your organization and control its desktop with your keyboard and mouse. All that is required is an internet connection. Remote Connect does not require a user to be present at the remote computer, or firewall ports to be opened (great for connecting to servers).

While other IT Management solutions charge thousands of dollars for their remote connection functionality, OptiTune includes remote assistance & remote connect at no extra charge, and places no restrictions on the number of operators or concurrent sessions.