Kabam's game team isn't so terrible. They make a good product and are continually trying to improve it. The community has a high bar so they react to this by largely ignoring them. However, when the collective complaints over common issues rise to a certain peak, they do start listening. All in all, I would say 3-4 stars for game development, missing 1-2 stars because of the ignoring of important issues, forcing the community to organize boycotts before listening. I am going down to overall lower stars of 1-2 stars because of the completely ABYSMAL customer support. It is truly terrible. I have never seen support this bad in my entire life for any company. Players routinely spend large amounts of money and do not deserve this support, which is helpful maybe a small portion of the time if you have a routine or straightforward fix (still have to wait days for replies though) and 100% unhelpful and frustrating if you don't. They claim their support team is staffed entirely by humans other than the automated reply on first contact, but they are so incredibly robotic and unhelpful and invariably fail to understand your problem that people largely still believe that everything is completely automated. Given the amount of money people spend on this game, please hire a competent, compassionate team of people to take over support. Have a small group of them manage routine problems such as email changes. They have a very stringent account ownership process which is fine as I understand the reason for security but even I doubt that responses are by humans because every reply is a form/ canned response. For example, they ask for your first two real money purchases and to check your purchase history for it, but they do not tell you whether to enter the amount the item cost with or without taxes included. They also fail to realize that sometimes if you make multiple purchases on the same day, they may not be listed in your purchase history in the exact order that you bought. And yet, even the slightest misalignment and they will tell you they cannot help you because you got some piece of verification information (they won't say which) wrong. So you end up stuck in a loop, days apart each canned interaction, only to then have your ticket unceremoniously closed with no further recourse for you. There is no ability to escalate your unique issue to a real person that has a brain with whom you can have a real conversation with. They don't provide this option on purpose. If you try to raise this issue with moderators in the forums because those are actual REAL people, they shut your thread down and redirect you back to the utterly unhelpful 'Support' email link. The whole reason people seek help in the forums is because Support is bad, but yet those mods redirect you back. This is incredibly disappointing. Have some of them manage bugs. People have written in and helped recreate the problem and record it, and their efforts enter a black box without so much as a humanistic thank you for your time. People don't even bother anymore. ...