Edward Cullen would not be happy to hear about this. Fourteen-year-old Scottish redhead Grace Wain was excitedly boarding her flight to the Maldives with the rest of her family when she was stopped by the agents of Etihad Airways. The reason? They were worried about her “pale skin,” claiming she might be sick. Uhh…

Grace was, rightfully, flummoxed. That “sickly” paleness? It’s just how she looks (and that’s totally, 100% okay and healthy!), but no matter how many times she or her family explained this to the airline, they insisted that she needed to be evaluated by medics before she could get on the flight. On top of that, they required a doctor’s note that said she was okay to fly.

Here’s the airline’s official statement:

That’s all well and good, but was a serious bummer for Grace’s family. “It is a once-in-a-lifetime event and someone was telling us we weren’t going anywhere,” Grace’s mom, Sheena, told The Daily Record. “We just stared at each other in amazement that we were not getting on this holiday and then the kids started crying.”