Western Sydney Wanderers defender Shannon Cole says he understands why his club's fans are so upset - and that he actually knew the supporter who appeared to seek a physical altercation after Thursday night's nil-all draw with Central Coast Mariners at Parramatta Stadium.

The ugly scene unfolded when the Wanderers players went over to applaud their fans following another disappointing result, an outcome that extends their winless A-League run way back to last season's grand final on May 3.

Calming influence: Shannon Cole is directed by security away from fans after the match against Central Coast Mariners.

But as Cole made his way over to the main fan group, the Red and Black Bloc, one boisterous supporter tried to jump the fence to confront the defender, with the man held back by security as Cole too was led away.

"There was just a couple of people questioning the players' efforts. I just wanted to go over and chat with them - I didn't want to start an argument or anything. I just wanted to remind them that the boys are putting in day-in, day-out at training and on the field on game day and that we'll get through this together, as a team and a club," Cole told Fairfax Media on Friday. "The majority of people were telling us they would stick by us no matter what, that we're all united, and that's what we want.