“The only thing we do know is that one of the passengers mentioned repeatedly that she kept trying to open that specific window for air,” he said. “We feel confident that there was no negligence due to the mechanical condition of the . . . vehicle and that our employee maintained safe driving throughout the evening.”

Entourage Livery general manager Brandon Braddock said in a statement Monday that the North Attleborough company is not certain how the window got open.

Two passengers on a party bus fell out of an emergency window early Sunday in East Boston before the vehicle hit both of them, killing one woman, according to the company that owns the bus.


The crash took place around 2:25 a.m. across from the Courtyard Boston Logan Airport Hotel, authorities said. The names of the victims and driver have not been released. The injured passenger is expected to survive, police said.

“We extend our deepest condolences to the families of the victims,” Braddock said in his statement. Entourage said the group of about 20 was picked up in Boston and was returning from an area beach at the time of the incident. Braddock said the bus had been contracted “for a night on the town,” and that the driver of the bus had a “spotless” record.

The driver “was questioned by Boston Police and was released with no fault and cited for no violation,” Braddock said. Boston Police declined to comment Monday on what they said was an ongoing investigation.

Braddock added that the company has been in business since 1999, transports nearly 1,000 people each week, and has no accidents on record with the Federal Motor Carrier Safety Administration.

The company said it is continuing operations as normal.

Braddock said the window in the Sunday incident “had a red handle and a very large warning sticker that showed it was an emergency window.”


“It takes a good amount of pressure to pull the handle and push the window out for it to open,” he said.

Andy Rosen can be reached at andrew.rosen@globe.com. Follow him on Twitter @andyrosen. Miguel Otárola can be reached at miguel.otarola@globe.com. Follow him on Twitter @motarola123.