Controller support for Call of Duty: Mobile has been removed via an update and is no longer supported, according to Activision‘s customer support team.

Prior to the title’s official launch on Tuesday, Call of Duty Mobile controller support was included in the iOS and Android game’s settings, leading many to believe it would be available upon release.

However, according to a post on the Activision Support Twitter account, the feature was disabled during an update coinciding with the game’s launch window.

Asked about controller support, an Activision representative tweeted: “Unfortunately, this is no longer supported after the most recent update.”

Update November 22: Activision launched Call of Duty Mobile controller support and the game’s Zombies mode on November 22.

Update January 10, 2020: Call of Duty Mobile Season 3 will include a fix for an issue which results in DualShock 4 wireless controllers not functioning properly or at all when used with Android version 9 and 10 devices.

Original story continues: VGC contacted publisher Activision for comment regarding its plans to offer Call of Duty: Mobile controller support on Tuesday but hadn’t received a response at the time of publication.

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Call of Duty: Mobile released on Tuesday in all countries where the App Store and Google Play are supported with the exceptions of mainland China, Vietnam and Belgium.

Some users initially experienced problems logging in to play the free-to-play game due to “an incredibly high-volume of traffic”, but Activision said these issues were resolved on Tuesday.

Developed by Tencent’s Timi studio, the game brings together maps, modes, weapons and characters from across the Call of Duty franchise, including the Black Ops and Modern Warfare series.

Call of Duty: Mobile is playable on PC via Android emulator GameLoop, which offers mouse and keyboard controls plus “exclusive key mapping”.