



Hello Raiders

This is GM Luna



We are currently undergoing urgent maintenance to fix an issue where Global World Boss rank

rewards were sent multiple times on Dec 9th.



This notice is to inform you of current maintenance progress. We will be updating the progress

time to time, and we will let you know the final update time at the end of the notice title.



We are truly sorry for your inconvenience.



[Dec 9th Urgent Maintenance Progress]



** Please be aware that listed time is based on UTC +0, not server time.



15:25 – An issue occurred where Global World Boss Rank rewards were sent multiple times

15:30 – The issue has been noticed

15:45 – In- game notice sent, all servers closed down for the urgent maintenance

16:00 – GMs and dev team arrived at the office for the urgent maintenance

16:49 – Extracted the user list (Who claimed the rewards multiple times)

:: There will be no ban actions against the users who claimed the rewards more than once

16:50 – Checking whether we can retrieve claimed rewards

17:30 - Extracted and checking the list of users who had used items upon claiming

18:07 – Roll back for users those who have already claimed the rewards

: If you have not claimed the mails / used the rewards upon claiming, the rewards

will be retrieved without roll back. (No rollback)

: Roll back to 15:29, right before when the Global World Boss rank rewards were sent

(Approx. 15 min roll back)

: Roll back users will be blocked just for a while, and game servers will be opened

(We will be back with more details for the opening time)

18:57 – Currently discussing the details for the compensation

: We will update the compensation details via another notice

19:19 - Retrieved multiple reward mails / in- game currency, started sending out proper

Global World Boss Rank rewards to all servers

19:37 - Global World Boss Rank rewards will be sent properly, and servers will be open after

when it's done

19:56 - Details about used Guild Conquest Tickets

: If the Guild Conquest has ended during the battle due to server down for the maintenance

=> Tickets will be restored

: (For roll back users) If you have played/completed the Guild Conquest after the roll back time

(15:29) and if the tickets are restored after the roll back

=> The conquest will be considered 'successful', dealt DMG will be recorded,

and tickets will be retrieved

20:50 - All servers open

21:14 - Preparing for Roll Back

: It will take approximately 3 hours for roll back

: It will take longer when we re- send purchased items, daily rewards

We will try our best to finish as soon as possible

00:45 - Error has been fixed / Compensation has been sent



[Compensation List]

- 500 Rubies

- Special Item Summon x10 (x1)

- Loot Booster x1

- EXP/Gold Booster (1 Day) x1 each

- EXP/Gold Booster x2 each

:: We sent you listed compensation becase;

1. We did not post notice in advance

2. Errors kept happening in Global content

3. Boosters were consumed due to unexpected urgent maintenance



01:23 - Roll back has been completed / blocked users are all unblocked



We appreciate your patience



