A garbage hauler in Sioux Falls is facing action from City Hall after its customers complained about a lack of service.

City officials are stepping in, encouraging customers of Sioux Falls Sanitation to reach out directly to the Sioux Falls Regional Sanitary Landfill for help.

His staff has not been able to get in contact with the owner of Sioux Falls Sanitation since early last week, said Mark Cotter, public works director for the city. His office is now working with the Sioux Falls City Attorney’s office and the city’s health department to address the hauler’s license.

“We began to get calls from their customers that their solid waste, their garbage wasn’t getting picked up,” Cotter said.

Sioux Falls Sanitation could not be reached immediately for this story and did not respond to a request for comment. The company missed weeks of garbage pick-ups last year, and again appears to have stopped its hauling service, prompting complaints on social media and calls to City Hall.

“We feel like this is big disruption in service and it's also a public health risk," Cotter said.

City officials are using the rule book for garbage haulers as they work through complaints and respond to the apparent lack of service from Sioux Falls Sanitation. The last time the company brought waste to the landfill was May 15, Cotter said.

Customers who use the company to pick-up their trash should call the landfill for help at 605-367-8162, Cotter said. Those who can show they use the hauler will receive a letter from the city, providing them with a list of other garbage truck companies and granting them the ability to drop off waste at the landfill for free.

Calls started coming in last week and have continued to increase this week, Cotter said.

“We’re working as quickly as we can to assess the issue,” he said.