For the first time ever we're hearing from a manager with Chris Gatley's 417 rentals about complaints from renters, and how the company is handling business while Gatley is in the hospital with a serious gunshot wound.

Our talk with the property manager came after a tenant complained about not having heat during the coldest temperatures we've seen this winter.

A renter claimed that his apartment has been without heat for the past two weeks.

"I have been up for two days and two nights. I can't sleep because it is so cold." said tenant Walker Molkenvul.

Walter Molkenvul lives in the Wishing Well at Chestnut and West Bypass, a property owned by 417 rentals.

He says his heat has been broken for two weeks. 417 Rentals admits that the main heat source at the former motel is not working for three units, including Walter's.

"They brought this over." Molkenvul shared, pointing to a space heater. "When you turn it on and the other neighbors run their heaters, it blows the breaker in the back."

We followed property manager Kevin Reed while he inspected the heater.

"He has got an extension cord running to it. You can't put an extension cord running to a heater. It pulls too much power." explained Reed.

He says the space heaters are a temporary solution.

"I understand their frustration when it does that. We want them to have heat. Chris is dead set about taking care of everybody." shared Reed.

He is talking about Chris Gatley, the owner of 417 rentals, who is currently in critical condition after being shot.

We've done several reported on Gatley owned homes in deplorable condition, and some even had to be condemned.

Many tenants have called us to complain, including Walter, who runs the risk of being evicted for calling KY3.

"We have a clause in our lease now where if they call the news to come over and report something, it is termination of the lease." Reed explained.

He realizes long wait times to get problems fixed has frustrated the tenants.

Especially when they don't have heat while it is 6 degrees outside. 6 degrees was the low temperature Tuesday night into Wednesday.

"Sometimes it takes 10 days to get over there and that makes people mad." said Reed, talking about completing work orders. "Some of the workers is the problem. Granted. We are trying to weed those out, because they are not doing their job. And that is part of the problem."

"Chris is a good guy, he has got more bad tenants than he has got good." said Molkenvul.

Reed says if tenants have any issues with their properties, to contact the 417 office, and their problems will be fixed as soon as possible.

"They are normally good about it getting taken care of. It takes a little time, they have got a lot of properties, but they will get to you." said Reed.

Greene County detectives continue to investigate the shooting at Gatley's home on west Sunshine Sunday afternoon.

It was Gatley's girlfriend who called 911, but the sheriff told us he's not sure yet whether Gatley was shot...or shot himself.

A bankruptcy case filed by 417 Rentals was dismissed earlier this month, though Gatley has filed for personal bankruptcy.