Dear Microsoft;

In 2015 I left for a vacation and upon my return I booted my computer and everything was as I left it. About 3 weeks later I got an "update" to my operating system that left me with a black screen and a blinking cursor, thats it.

I can not, in the imperfect words of the english language tell you how utterly angry and frustrated I was to have your update make my desktop computer that had my taxes, personal finance information, my resume, every document and application I had on it. You turned my Sony Viao into a brick!

I spent over 10 hours with different tech supports, 40 hours trying to methodically diagnose trouble shoot the problem from the thousands of other users that experienced this horrid upgrade. I paid for a tech to come out and trouble shoot it, I bundled it up and hauled it to a store and all they wanted to do was re-format the hard drive. I still to this day struggle with the things I have lost, and get angry and frustrated every time I have to re-buy software or transcribe from paper copies or dig through old paper files when I had it all organized on my computer, the one you made a brick. I curse your name and rail at the outragiousness of your willy-nilly installation of an update that hosed my computer. I curse Microsoft every time.

When I called Microsoft I got the run around over and over. You see I bought the Sony Viao and it had Vista on it, which I could never get to hold a network connection. So I purchased an upgrade to the operating system and had to re-install it. But that was years ago, However, when I tried to restore the operating system after your horrid update, the new operating system didn't update the restore function, so when I tried to back out of the nasty, putrid update you infected my computer and my life with, I could neither go back to vista or forward with the newer version I purchased. Very bad regression testing on your part!

When I called Microsoft tech support I got an oh well, too bad for you answer. Even when I purchased the upgrade to the operating system direct from Microsoft, they wanted to have the license key, which was on my now brick of a computer! They refused to help back me out of the mess of your creation.

Finally, My brother, a Linux expert, after shaking his head at the fact that I even used a Microsoft based product, updated the boot order and promptly booted my computer to Linux. I was able to retrieve my files but not all my software programs. After looking at the update he determined that the reason it hosed the operating system is that you tried to install the 64bit version to my 32bit Sony Viao.

I make my living with computers and have been a very loyal Microsoft user for decades and decades since DOS. Now every time I think of Microsoft I get red in the face angry and want to reach through the screen and shake who ever pushed out that untested mess to my computer.

I still have my Sony Viao which now has Linux on it. We tried to re-purpose it as a server and relegate it to the server closet, but every device, phones and tablet can see it on the network except the windows based laptop with the tiny screen I now use. One more stick in the eye from Microsoft.

Curse you Microsoft and your crappy QA department and untested code! You owe me at least $10,000. for the computer, time and effort to restore my data.