5 out of 5 stars

never have i ever had customer service like this before! "Jordan" was a pleasure to deal with! after being away for a month and some change out of the area, i noticed that i should probably track this package since it wasnt waiting in my mail box (locked at an apartment complex). to my shock, it was delivered just a few short days after purchase. I sent a polite letter to "jordan" and etsy just letting them know i didnt recieve the package but wasnt doing "the blame game" (not everyone is a scammer!!!). not only did "jordan" respond back quickly, you wouldnt believe what they told me! they said they would not only take care of the issue but make me another one (well not me, but my best friend who came back from deployment with the navy)! seriously?!?! someone whos put a lot of time, money and talent into making this was willing to make ANOTHER handmade gem thanks to the loss from the post office?! i couldnt believe it i was shocked! i noticed the message was 5 days old before i logged in today and lo and behold there it was with the post mark from february 20th!

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n"Jordans" derpy hat exceeded my expectations in craftmans ship for sure but the customer service was amazing!

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nwould recommend again and again!