Short of filing a complaint. Had to judge the ground itself. The circuit is great, we were at the first F1 race, but years later. the roads and parking lots are mostly a joke. Over an hour to creep along the back roads to the lots. In the ground there is nothing else to do but spend money. The services may mostly be local but the prices are just insane. Anyway, I'll try and be brief. In 2017 we had tickets for turn 9 Formula 1, 3 day weekend pass. We were on row 20 something. On the Saturday we befriended another couple and they sat on the very top row. They asked if we would swap our tickets which we did and greatly enjoyed watching from the top row. Fast forward to 2018. Looking online for tickets for the 2018 race, as expected the top row was shown to be sold out. We were going to skip going to the race, until I received an email from the sales lady at COTA. Everything from this point is in writing through email. What is not in writing or recorded is the one phone call when I gave my credit card information for payment Summary of emails around June 18th 2018 From the sales lady " i have access to large inventory, I can get you seats near to where you were" Me "I only want the top row on turn 9" Sales lady "I can get those" Fast forward to receiving the tickets in September, there was no row number When we were at COTA for the race weekend, we found we had been sold tickets for the ADA section...I didn't even know that section existed!! The tickets showed a seat number, but the ADA section doesn't have any seating save for a few fold up chairs. Back home, I emailed the sales lady and she said, written, in an email, "oh, when you called you said you wanted ADA area" Unbelievable and very insulting. Well done COTA. If that's how you let your sales staff treat your customers then we are no longer customers. If you want copies of the emails I will happily forward them I would book through the website don't trust the sales staff at COTA ...