“Report card” will determine if D.C. Metrobus service makes the grade

May 9, 2019 — The Coalition for Smarter Growth (CSG) is partnering with MetroHero to release a report card on Metrobus service in D.C. The report card will grade bus service on speed and reliability.

The MetroHero team will be monitoring activity on 34 major bus routes in D.C.’s priority corridor network throughout the month of May, evaluating each route based on metrics such as average travel speed, spacing between buses, and how closely the buses keep to their scheduled arrival times. The results will be publicized in a digital “report card” which will assign grades to each of the routes based on their performance in each of these different areas, inspired by a similar project by the Bus Turnaround Coalition in New York City. The resulting analysis will form the basis of a public report written by CSG and MetroHero that will identify the greatest problems faced by D.C.’s priority bus routes today and make recommendations for how to improve their performance in the future.

The reports will be made available to the public in June.

MetroHero (www.dcmetrohero.com), which began as a simple app designed to visualize real-time train positions in the D.C. Metrorail system, has been monitoring and providing performance metrics on WMATA’s trains for over three years. The app has gained popularity with many area commuters, averaging roughly 15,000 unique users every month, largely due to its unique real-time visualizations of the current state of the Metrorail system, from train delays and service outages to user-driven reports of inconveniences such as station crowding and broken intercoms. In September 2018, the MetroHero team extended a number of their train performance tracking algorithms to the Metrobus system, which will be used to gather performance data for the report card.

CSG (www.smartergrowth.net) is the leading organization in the Washington, D.C. region dedicated to making the case for smart growth — promoting walkable, inclusive, and transit-oriented communities, and the land use and transportation policies to make those communities flourish. In 2017 and 2018, CSG organized non-profits and partnered with the business community in the MetroNow campaign to win $500 million per year in dedicated funding for Metro. CSG serves on the Bus Transformation Study executive committee, previously led and won an 81-mile bus rapid transit plan for Montgomery County, Maryland, and has led other campaigns for improved transit.