Greyhound rider: 'They're treating us like animals'

UPDATE: Ashley Holloway said in a text message she eventually got on a bus headed out of Cincinnati sometime Wednesday afternoon.

ORIGINAL STORY: Stuck at a bus station more than 450 miles away from her relatives in Alabama, Ashley Holloway reached her breaking point.

"They're treating us like animals down here," Holloway told The Enquirer from the Greyhound bus station Downtown.

Holloway lives in Cleveland, but she's been stuck in Cincinnati since Tuesday morning. She slept at the bus station Tuesday night with her 4-year-old son and a bus ticket that hasn't gotten her anywhere.

And she's not the only one.

Ashley Sears, a spokesperson for Greyhound, said multiple customers were forced to stay overnight at the bus station Sunday and Monday. Spears said they were all placed on buses Tuesday morning.

Holloway said that's not true. She said at least one person riding with her had been at the station since Sunday.

"I'm just trying to take my son to visit his grandfather," Holloway said. "I understand things happen, but this is ridiculous. Children are sleeping on the floor."

Parts of Greater Cincinnati received up to 7 inches of snow Monday, which is why some trips were canceled, Spears said.

Greyhound provided food for those forced to stay at the station and their tickets were transferred to the next available departure, she said.

Holloway said employees at the bus station on Gilbert Avenue have been unresponsive and lazy dealing with customers.

"It looks crazy in here," Holloway said. "People are just standing in line at an empty counter waiting for someone."

No one answered the phone when The Enquirer called the Greyhound bus station Wednesday morning.

Just before noon, Holloway said employees found a bus for her, but she's heard that before. She was previously told she would be leaving Wednesday at 5 a.m., 6:30 a.m. and 10 a.m.

Spears said there are currently no delays or cancellations at Cincinnati Greyhound and that no Wednesday customers had been there overnight.

"I don't know why they'd tell you that," Holloway said. "You don't ever have to worry about me coming to Greyhound again."