What went wrong? Nothing

Many people worry that hybrid and electric cars will be less reliable and costlier to service and repair, due to all the new technology they utilise. However, two of the three cars with a 100% reliability rating in this year’s survey come from this class: the Lexus CT and Toyota Yaris Hybrid. Owners of these two hybrid hatchbacks told us their cars had performed perfectly over the previous 12 months; not one experienced a problem.

Hot on their heels and adding further credence to the Japanese manufacturers’ historic reputation is another Toyota Group model, the NX family SUV from Lexus. It, too, has an exemplary reliability record, with only 3% of cars suffering a fault and the only area affected being the non-engine electrics. All NXs could still be driven and were fixed under warranty the same day.