New York's unemployment website "collapsed" following a surge in claims after the state shuttered nonessential businesses to curb the coronavirus pandemic, putting a record number of New Yorkers out of work, Gov. Andrew Cuomo said Tuesday.

The state now has 1,000 people working online and through its phone system to process the high volume of unemployment claims, Cuomo said during a press conference in Buffalo.

"It's unbelievable," he said. "One thousand people just to take the incoming unemployment calls. That's how high the volume is and they still can't keep up with the volume."

The state has paid about $2.2 billion in unemployment insurance benefits to 1.1 million New Yorkers since the Covid-19 outbreak began, according to state data. There's still a backlog of 4,305 phone applications, but that's down from 275,000 before April 8, the state said.

Cuomo sympathized with New Yorkers currently out of work, saying, "there's nothing worse than being unemployed and nervous about a paycheck and you call for unemployment benefits and you can't get through on the phone."

"I get it. I get it. And we have 1,000 people working on it. We have Google working on it. And we have all these experts working on it," he said. "They are trying to bring up a system that did a much, much lower capacity."