Originally Posted by CS_Alkaid Originally Posted by

Hey all,



First and foremost, we want to apologize for the issues surrounding PayPal over the past few weeks, and thank you for your patience while we worked with our partners to get this sorted out.



We understand everyone’s frustration with the amount of time it has taken to resolve this issue. On behalf of everyone at SSG, I want to assure you that we will take care of you . We’re coordinating with our partners to address this for all affected players. Please know that we have received a large number of tickets in recent weeks, and our CS team is working as fast as they can to address everything submitted.



For those of you who attempted to purchase VIP during this issue: We will be granting you one free month of VIP access.



For those of you who attempted to purchase points during this issue: We will be applying an extra 1000 points to your account.



If you attempted to buy both points and a VIP subscription, then you will receive both of the above. These additional grants will be done for everyone who was affected by this PayPal purchasing issue prior to March 24th, as the issue was resolved for future purchases as of the 24th.



Once we have more information, and when you can expect the stated grants above, I will share it with you via this thread. Thank you again for your patience, loyalty, and understanding.



Sincerely,



Alkaid