Interested individuals must come to the Human Resources Office to complete an application for the position between the hours of 8:00 and 5:00, Monday through Friday or online at the Pulaski County website at www.pulaskicounty.net. The Human Resources Office is located in Suite 100 of the Pulaski County Administration Building - 201 S. Broadway, Little Rock.

POSITION: DIRECTOR OF INFORMATION TECHNOLOGY

POSITION NO: 001

STARTING SALARY: $72,352 - $80,594

DEPARTMENT: CIRCUIT / COUNTY CLERK (210)

PRIMARY RESPONSIBILITY / FUNCTION: Responsible for overseeing the design, implementation, operation, and maintenance of an information technology system which serves the offices of the Circuit County Clerk and the Circuit Courts; responsible for supervision of technical staff of Information Technology Department.

ESSENTIAL JOB FUNCTIONS:

- Supervises the technical staff of the Information Technology Department.

- Develops and implements short- and long-term information technology plans for Circuit/County Clerk and Circuit Courts.

- Reviews IT Department budget ensuring adequate funds to meet projected needs and achieve goals established in the department’s information technology plans.

- Oversees the provision of desktop support for approximately 310 PC's used by 270 Circuit/County Clerk and Circuit Court employees across four locations, in-person, by telephone, and by remote connection.

- Directs the installation, operation, and maintenance of all hardware, software, and peripherals, including printers and scanners for Circuit/County Clerk and Circuit Court.

- Ensures software and hardware updates and patches are installed on all PC operating systems for Circuit/County Clerk and Circuit Court to ensure functionality and security of the system.

- Purchases, configures, monitors, and troubleshoots server and network hardware and software for the Circuit/County Clerk and Circuit Court.

- Develops, maintains, and troubleshoots Wi-Fi service across three locations.

- Develops and implements network security plan to maintain file and functional security of Circuit/County Clerk and Circuit Court computer systems.

- Works with Circuit/County Clerk administrative staff to develop and maintain continuity of operations and disaster recovery plans.

- Oversees maintenance of backup generators across two locations.

- Provides technical assistance to Chief Deputy in meeting FOIA requests.

- Works with Circuit/County Clerk staff to develop and maintain SQL databases for searches available to both local and website users.

- Assesses personnel needs for computer related training and recommends classes as needed; designs and conducts user hardware and software training.

- Conducts job interviews and makes departmental hiring and disciplinary recommendations.

- Maintains service agreements and contracts for Circuit/County Clerk and Circuit Court hardware and software.

- Remains current in changing technology through communication with vendors, research in trade journals, and attendance at relevant industry seminars.

- Ensures that licensing requirements are met for all purchased software.

- Ensures backup and replication of network data.

- Develops and implements all information technology standards and practices.

- Responds to emergency calls concerning operation of computer network 24/7/365.

- Provides ongoing technical support to the Election Commission during elections, and sets up temporary PC banks for use during major elections.

- Provides audio/visual support to Circuit Courts as needed; establishes secure connections for remote video conferences.

- Ensures compliance with legal and Legislative Audit requirements; monitors changes to the law and makes recommendations to the administration for any required changes.

SECONDARY DUTIES AND RESPONSIBILITIES:

- Configures and troubleshoots user accounts and security groups.

- Develops and maintains relationships with technical staff of vendors and other agencies in support of software and hardware resources provided by or shared with those vendors and agencies.

- Maintains server, desktop, and network infrastructure at Circuit/County Clerk Disaster Recovery Center.

- Installs, maintains, and troubleshoots closed circuit security camera system hardware and software.

- Maintains Circuit/County Clerk equipment inventory.

- Oversees the development and maintenance of Circuit/County Clerk website.

- Receives requests for hardware and software needs from user departments; makes hardware and software recommendations and prepares bid specifications for purchasing information technology system and network equipment and software for Circuit County Clerk and Circuit Court.

- Prepares all requested reports or listings from information within computer databases.

- Performs other duties as required.

NUMBER OF PERSONNEL SUPERVISED: Provides supervision to two System Administrators, one Network Administrator, and one Desktop Support Technician.

MINIMUM QUALIFICATIONS:

Completion of a Bachelor's Degree in Computer Science, Information Technology, or a related field; extensive experience in the supervision of a complex information technology system including network system management; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

ADDITIONAL QUALIFICATIONS:

Must have valid Arkansas Driver's License or be able to immediately obtain one.

Satisfactory completion of a traffic offense check and a criminal background check.

PREFER:

Master’s Degree in Information Technology or a related area.

OPEN DATE: 12-10-19 CLOSE DATE: 12-16-19 (5:00 P.M.)

Please Note: Applications will not be accepted after the Close Date. A selection will not be made until the Close Date and all applications have been received by the selecting official.

10 December 2019 449-19