No refunds for Bakewell Winter Wonderland 'mud bath' Published duration 22 November 2016

image caption The event was described as "a funfair, two sheds and a marquee on a field"

Organisers of a festive event described as "an absolutely disgusting mud bath" say people will not be given refunds.

Visitors to Bakewell Winter Wonderland also complained about a lack of stalls, "tacky fair", Santa arriving late and a poor festive atmosphere.

Organisers said they did their best to deal with heavy rain, and will not give people their money back.

They said improvements will be made to the next event, which is being held in December.

In a statement , co-organiser Shaun Hogg said: "To clarify there will be no refunds given.

"Again we would like to apologise to anyone disgruntled due to wet conditions, we can promise and reassure you we are doing our upmost best to make improvements to our next event in December."

image copyright Jean Sanderson image caption Organisers say they did their best to deal with heavy rain and could not control the weather

Mr Hogg said "VIP tickets" for the December event will be given to selected people whose details they already have.

He blamed "very heavy rain and strong winds" for the problems and said organisers considered cancelling the three-day event, which started on Friday.

Some visitors said organisers should have warned them about the problems beforehand, rather than apologising afterwards.

Aimée O'Gara wrote on Facebook: "I just can't believe you knew that the event wasn't 'ready' or at its best and you still charged us £7 each to get in."

image caption The event had an indoor craft market

Many also said muddy conditions were not the main problem.

Mark Hudson wrote: "Why do you think we are all complaining about the mud, we know you cant manage the weather, what most are upset about is the extremely high entrance charge to go to a fun fair. That wasnt to do with the weather that was simply ripping people off!"