Due to all the craziness at the postal service with COVID-19, my order was lost in transit. I reached out to their customer service team and spoke with Andi, who immediately sent out a replacement. Very impressed with the customer service... Thanks so much, Andi and the FinalStraw Team! I love the straw, how easy it is to use and that it's portable. It has saved me in so many situations! Love FinalStraw!