Pre-Order F.A.Q.

How do I know that I have successfully placed my order?

If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.

Will you ship all of my pre-ordered items together?

Multiple quantities of the same pre-order item will be shipped together when we receive the product at our warehouse. We do not hold orders to ship multiple pre-ordered items together.

When will I be charged?

We will process payments as soon as you have placed the pre-order and ship the products when we receive them at our warehouse. You will receive a confirmation email after you are being charged.

How accurate is the shipping date on the product page?

We strive to keep the expected date of arrival as up-to-date as possible. But because we don't have control over the production of these products, pre-order dates are subject to change without prior notice.

*please check social media for updates

Can I modify or cancel a pre-order?

Yes, but must be cancelled within 15 days. Be sure to have your order number, which you received in the confirmation email. Any cancellation after 15 days of ordering will incur a 15% restocking fee.

What is your return policy on pre-ordered items?

We offer a 30-day return policy for damaged or defective products. To determine if a pre-ordered product can be returned because you changed your mind, please refer to the individual product page where any exclusions may be noted.

How will my pre-order be shipped?

All pre-orders are shipped using our Standard shipping methods once the item has been received at our warehouse.