I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.693.amd64fre.rs1_release.161220-1747 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289 MANUFACTURER SIMPLO SERIAL NUMBER 1164122628 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 33,212 mWh CYCLE COUNT 310

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh 09:44:00 Battery changed AC - - 09:44:00 Suspended - - 09:45:28 Battery changed AC 60 % 19,851 mWh 09:45:28 Active AC 60 % 19,851 mWh 09:45:48 Connected standby AC 60 % 19,851 mWh 09:45:49 Suspended 60 % 19,851 mWh 09:46:25 Connected standby AC 59 % 19,494 mWh 09:46:25 Active AC 59 % 19,494 mWh 2017-01-22 19:38:00 Suspended 59 % 19,494 mWh 19:38:45 Active AC 59 % 19,494 mWh 19:50:00 Report generated AC 59 % 19,494 mWh

Battery drains over the last 3 days

- - - - -

History of system usage on AC and battery

2017-01-14 - - 4:18:11 - 2017-01-15 - - 23:59:59 - 2017-01-16 - - 23:59:59 - 2017-01-17 - - 23:59:59 - 2017-01-18 - - 23:59:59 - 2017-01-19 - - 23:59:59 - 2017-01-20 - - 23:57:53 - 2017-01-21 - - 23:59:59 -

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh 2017-01-15 33,212 mWh 42,157 mWh 2017-01-16 33,212 mWh 42,157 mWh 2017-01-17 33,212 mWh 42,157 mWh 2017-01-18 33,212 mWh 42,157 mWh 2017-01-19 33,212 mWh 42,157 mWh 2017-01-20 33,212 mWh 42,157 mWh 2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates based on observed drains

2017-01-14 - - - - 2017-01-15 - - - - 2017-01-16 - - - - 2017-01-17 - - - - 2017-01-18 - - - - 2017-01-19 - - - - 2017-01-20 - - - - 2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -

Recent usageBattery usageUsage historyBattery capacity historyBattery life estimates