Babuloseo

join:2010-03-13

Brampton, ON Babuloseo to technocar2

Member to technocar2

Re: [Cable] cant get ip ( yonge and eglinton) Same problem in Brampton, was down for 48 hours one week ago.

redjeko

Premium Member

join:2011-10-28

Richmond Hill, ON redjeko to DarkStar33

Premium Member to DarkStar33

That's exactly what Rogers said regarding my ticket; that I have an IP and everything is fine. What a bunch of BS. I'm not going to run out and buy another modem (TS thinks my modem is busted) then find out it was actually Rogers/TS.



One last idea that the TS person told me was to take the modem and hook it up to anther person's coax cable in another apartment. If I get an IP, then it's my modem. Otherwise, it's either TS/Rogers.



I don't know how many times I've restarted my modem (left it off for good 30 mins). I work from home so if this doesn't get fixed by Monday, I'm switching back to Rogers. Monthly bill will go up, but at least I know if something goes wrong I won't get stonewalled.

aliu

join:2006-01-08 aliu Member I have confirmed that it is not the modem's issue with a phone rep. I have taken my modem to another address with Teksavvy and it has worked there. From my conversation with support, they told me that this problem is affecting people regardless of modem model.



PS. I noticed that TekSavvy added a message to their phone support line about a cable outage in Toronto. At least they are somewhat acknowledging it?

juleso

join:2009-06-04 juleso Member modem worked at the other TSI address.....so then that mean's it an issue with the system assigning IP's on specific POI's?

aliu

join:2006-01-08 aliu Member Maybe we can try to isolate which POIs are being affected. I am geographically on the border between Dupont and Bloor I think... (Eglinton and Bathurst).



When I first got the service I am pretty sure I was on Dupont. When I was on the call with support I was told that I am on Bloor.



I won't be surprised if something happened during the changeover.



frustrated

@74.198.9.x frustrated Anon Ofcourse its not a modem issue....TS know this hence their silence on these boards regarding this topic. This issue started Thursday morning at 3 am...the online light started flashing...i figured maintenance or something so i didnt call. at 9 am i called it in only to be taken through the unplugging routine. Later that day the modem stayed online but no ip. Thats where we are now.



Im the kind of customer everyone loves to have...i never call in to complain or ask for refunds. Even though your service has never been close to the 15 megs u sold qfter 6 pm....i didnt care. Even though last outage lasted 3 days...i didnt care because you said rogers had a dhcp issue. This time however, you messed up. I am almost sure you have run out of ips, and thats why there is no comment.

frustrated frustrated Anon So three days later after i called this in explaining something happened thursday morning ( as in there was a change made by someone, something happened , no ips , and it is not an isolated issue) finally there is a message up stating the obvious. Really? Great troubleshooting....something that took an end user 10 minutes to spot took you three days.....

djinn7

join:2010-09-13

Toronto, ON djinn7 Member Where is this message , I still can't find it



frustrated

@74.198.9.x frustrated Anon You have to call in. Go to cable option. Basically states modem is online and you wont get ip or be able to surf....in toronto. Ohh and they are working extremely hard to fix it....

frustrated frustrated to djinn7

Anon to djinn7

You have to call in. Go to cable option. Basically states modem is online and you wont get ip or be able to surf....in toronto. Ohh and they are working extremely hard to fix it....



tired090

@rogers.com tired090 Anon This has been going on for 1.5 days now. I would think a problem this big would be dealt with swiftly.



frustrated

@162.53.2.x frustrated Anon It is not dealt with swiftly. To be precise this has been ongoing for almost three days (at 3 am will be three) and just now they acknowledged the issue. I called in and they don't really know what the issue is. Tech said after speaking with senior tech (i guess) that it could be an issue on either Rogers side or TS side....both of them are working on it but they haven't pinpointed the issue or have an eta. Don't hold your breath.

aliu

join:2006-01-08 aliu to frustrated

Member to frustrated

Called in to get an update on the ticket.



Ticket was received by Rogers and they need 24 - 48 hrs to look for a fix.



Why do I think they are not in a rush to do anything.

djinn7

join:2010-09-13

Toronto, ON djinn7 Member Because we are living in paleolithic era and not in one of the most well economically and industrialy developed country in the world in 21st century

sm00nie

join:2004-06-04

Toronto, ON 1 edit sm00nie to frustrated

Member to frustrated





I'm at Yonge and Davisville area and on the Dupont POI as well.



I wish I saw this post before moving the modem



EDIT: I just called support and there's an automated message stating that there is an outage in the Toronto Area and that you are unable to get an IP, and that they are working on it. I had to move my cable modem today, and unfortunately that involved replugging it in. Now I am unable to get an IP >:P.I'm at Yonge and Davisville area and on the Dupont POI as well.I wish I saw this post before moving the modemEDIT: I just called support and there's an automated message stating that there is an outage in the Toronto Area and that you are unable to get an IP, and that they are working on it.



frustrated

@162.53.2.x frustrated Anon Rogers has won. I switched back. They are coming tomorrow between 2 - 5. I cant deal with this anymore. Yes I know it's probably Rogers who caused this, but the lack of urgency by TS is too much. No acknowledgement, no following up, no anything. All they did is act as a middleman between me and Rogers and NOTHING else. Nothing. Ill see you in two years, maybe by then you improve.

aliu

join:2006-01-08 aliu to frustrated

Member to frustrated

I am back online.



Didn't have to cycle the modem.. it just came back on it's own.



I have a 24.x.x.x ip address and seem to be back on Dupont now.



Hope this will not happen again.

juleso

join:2009-06-04 juleso Member so about 2 days total downtime? and 24 hrs between time ticket was created and back online?



DarkStar33

join:2008-03-27

Toronto, ON DarkStar33 Member An official word from tsi would be nice. Wife is home w/o internet. If she can cycle the modem and get connected i will tell her to do it.

djinn7

join:2010-09-13

Toronto, ON djinn7 to aliu

Member to aliu

I still can't get an IP. anyone else could?

sm00nie

join:2004-06-04

Toronto, ON sm00nie Member Woke up expecting the problem to be resolved, but unfortunately that's not the case. I still have no IP (after powercycling) :/



Fetetert

@teksavvy.com Fetetert Anon I was down at 6:30am on Friday when I woke up, logged a ticket with TSI on Friday night, have heard absolutely nothing from them, but had an IP at 8:30am Sunday morning when I checked. I got a 24.x.x.x.

juleso

join:2009-06-04 juleso to djinn7

Member to djinn7

still no IP as of this morning



times up

@mcs.edu times up to Fetetert

Anon to Fetetert

My family has had no internet since Thursday morning. That's about 100 hours with no service and counting. I've spent 3 hours on the phone troubleshooting with Teksavvy, plus another hour on hold.



Today's the last straw. I pay my bills on time and I've referred a friend to the service. I've more than kept up with my side of the bargain. Teksavvy has breached our contract and I'm switching ISPs today.



Teksavvy's support has been very friendly and thorough. VERY thorough with all this redundant troubleshooting. Still, they have some of the best tech support reps in the business. I'd rather spend my leisure time on the internet though.



The support reps admitted to me that the problem is widespread and that it is Teksavvy's technical problem on their side. They are at the mercy of Rogers who responds to them once every 48 hours. It's all the same to this paying customer though.. from where I'm sitting Teksavvy is a misnomer.



This is my 2nd multi-day outage this year and I've had more downtime with Teksavvy than any other ISP in 15+ years. They're just not sufficiently reliable and I've had enough.



DarkStar33

join:2008-03-27

Toronto, ON DarkStar33 Member Still no ip here. Down since Thursday and I've been asking my wife to recycle the modem once a day remotely.



Im back Monday, if its still a problem im going to want a proper explaination. I understand shit happens but man up to a mistake.



5 days of outtage is unacceptable.

redjeko

Premium Member

join:2011-10-28

Richmond Hill, ON redjeko to frustrated

Premium Member to frustrated



SB6120 Modem Logs



I'm going to call TSI first thing Monday morning. If I don't have an IP by noon tomorrow, Rogers is going win me back while I will be the lucky winner of a data cap, +$20/month, & throttling.



I have a feeling a lot of people are effected, but they don't know it since their IP hasn't expired yet, or they haven't turned their modem on/off. Still no IP since Thursday the 27th. I've attached a screenshot of my logs from the modem. It's not complete since I've factory reset a few times already. Sorry for the small size. I wanted to fit as much as possible.I'm going to call TSI first thing Monday morning. If I don't have an IP by noon tomorrow, Rogers is going win me back while I will be the lucky winner of a data cap, +$20/month, & throttling.I have a feeling a lot of people are effected, but they don't know it since their IP hasn't expired yet, or they haven't turned their modem on/off.

sm00nie

join:2004-06-04

Toronto, ON sm00nie to frustrated

Member to frustrated

Well I'm up and running. I called Teksavvy today and they said they had a few calls about this, although the person I spoke with didn't know of the Toronto outage. A ticket was created with Rogers and someone is supposed to come over or call on Tuesday.



About 30-45minutes ago, I got a new ip (184.xxx.xxx.xxx) and I'm still on the dupont POI. I'll wait a little bit before cancelling my ticket, just to make sure it doesn't lose the ip again.



Hope you guys are up and running soon too. I'd recommend calling in if you haven't. I don't know if that made the difference or not, but it's working now :P



DarkStar33

join:2008-03-27

Toronto, ON DarkStar33 to frustrated

Member to frustrated

Apparently Rogers indicated my connection has an IP but when I try to ping it from a Rogers customer connection I get time outs.





Tracing route to 24-52-213-80.cable.teksavvy.com [24.52.213.80]

over a maximum of 30 hops:



1 1 ms 1 ms 1 ms phub.net.cable.rogers.com [192.168.0.1]

2 7 ms 8 ms 9 ms 7.48.140.1

3 8 ms 11 ms 8 ms 24.156.158.189

4 20 ms 14 ms 18 ms gi-0-1-3.gw01.grnsbr.phub.net.cable.rogers.com [24.153.7.1]

5 16 ms 14 ms 15 ms 69.63.251.146

6 47 ms 16 ms 14 ms paix.tor.packetflow.ca [198.32.181.37]

7 18 ms 27 ms 16 ms 24-246-55-118.cable.teksavvy.com [24.246.55.118]

8 * * * Request timed out.

9 * * * Request timed out.



redjeko

Premium Member

join:2011-10-28

Richmond Hill, ON redjeko Premium Member gateway2-gig-1-0-0-250.cmts.eph.ptd.net" and then just hangs.



»screencast.com/t/7c7AFrwLY6T



Not having internet these days feels like you're missing a major service like Water/Gas. I should read a book or something. Or [gasp] step out for some fresh air. That's what Rogers said about my IP. My traceroute goes all the way to "" and then just hangs.Not having internet these days feels like you're missing a major service like Water/Gas. I should read a book or something. Or [gasp] step out for some fresh air.