California Police Officers Used Self-Destructing Messaging App For Years

from the TigerText-also-destroys-reputations! dept

The Long Beach Police Department has bravely struck a blow against police accountability. An investigation by Al Jazeera uncovered use of self-deleting messaging by the department.

Current and former officers from the Long Beach Police Department in Southern California have told Al Jazeera that their police-issued phones had Tiger Text installed on them. The Tiger Text app is designed to erase text messages after a set time period. Once the messages have been deleted, they cannot be retrieved - even through forensic analysis of the phone. The police officers who spoke with Al Jazeera said the confidential messaging system was used to share details of police operations and sensitive personnel issues.

This may be true. But even if this was the full extent of TigerText usage, it's still a problem. Personnel issues can become matters of public interest, especially in civil rights lawsuits. Details of police operations are normally inaccessible to the public, but in rare cases, these too become matters of public interest.

On top of that, there's a good possibility some of these vanished discussions may have been pertinent to criminal trials. Defendants should have the chance to obtain relevant discussions that may help their defense, but Tiger Text ensures information that prosecutors might be obligated to turn over to the defense is now completely inaccessible.

In fact, the Al-Jazeera article quotes two former officers as claiming their superiors told them to use TigerText specifically to prevent conversations from being discoverable. The department has denied giving officers these instructions, but former officers claim the PD's participation in the discovery process is anything but "on the up and up."

The Long Beach PD had more than 100 officers using TigerText to preemptively destroy possible public records and/or evidence. The use of self-destructing messages, if nothing else, violates record preservation laws. Depending on what disappeared into the ether, there's a good chance criminal cases were also affected by the rolling destruction of communications.

It didn't take long for the Long Beach PD to reverse course after having its shady texting exposed. The LA Times reports the department has already officially ditched TigerText.

The Long Beach Police Department has suspended its use of a mobile texting application that permanently erases messages after civil liberties advocates and media outlets raised concerns that the app could be used to hide evidence useful to the other side in criminal and civil court cases. In a statement, the city said the decision to halt the use of TigerText came “pending further review of whether the use is consistent with the city’s record retention policy and administrative regulations for the use of mobile devices.”

The PD claims it used TigerText as a stopgap solution when it moved away from Blackberry phones. Supposedly the search for an encrypted messaging system led the LBPD to this program, despite there being plenty of other options on the market in 2014. I guess the built-in autodelete feature was a pleasant bonus. TigerText was originally developed for the medical industry to allow care providers to send sensitive patient information to each other. The self-destruct feature helped hospitals comply with HIPAA regulations -- both by encrypting communications and ensuring records no longer needed were removed from issued phones.

To its credit, the swift abandonment of TigerText means future violations will be minimal. The PD has also promised to release more info about the department's utilization of the messaging app, including which officers and commanders used the app. But the damage that has been done probably can't be undone. If no messages were archived, the last four years of TigerText communications no longer exist. Nothing can be proven one way or another and taxpayers who paid $10,000 a year to help the PD destroy public records will just have to take the department's word that nothing illegal or unconstitutional occurred while TigerText was in use. That's a giant leap of faith most people won't make. If the Long Beach PD didn't have a trust issue before, it definitely has one now.

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community. Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis. While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team

Filed Under: disappearing messages, evidence, long beach, long beach police department, police, public records, transparency

Companies: tiger text