Duration of expected customer impact:-

Our Webmail service will be taken offline. Further details will be provided regarding the restoration of the service at a later date.



Detailed description of work to be performed:-

Following a faull audit of our @Mail based Webmail service we have identified some minor security vulnerabilities that it is not possible to patch. While these potential vulnerabilities have not been exploited we are not prepared to compromise on customer security so we are immediately taking our Webmail service offline.

PlusNet has taken the difficult decision to close its webmail platform after an investigation related to this weeks e-mail theft and SPAM problem ( here ) revealed serious security flaws:The fact these vulnerabilities have not been exploited suggest that they aren't related to the recent theft of customers e-mails and subsequent SPAMMING. More details on that particular investigation are due tomorrow.Meanwhile the current webmail platform may have to be replaced with something different, although PlusNet has yet to fully clarify its intentions.