It looks like as of today the substitution system for Amazon Flex blocks is now back online and running again. This system allows drivers to transfer blocks between each other, as long as they are available to accept the block from the other person. For example if Driver 1 has a block on 01/01/2020 from 12:00-13:00 Driver 2 will not be able to substitute a block to Driver 1 if it falls within that same time range. Additionally, a block will not be able to be substituted if a Driver has already got work or has work booked in that will take them over the weekly cap of 24 hours.

How to Substitute a Block

If you want to send a block to another driver then you need to send an email to the Amazon Flex Substitution email address. The full address is:

amazonflex-substitution@amazon.co.uk

You must ensure that you send this from the email address that you use to login to the Amazon Flex app so that it is picked up on Amazon’s side. I generally keep the subject as “Block Substitution” and put the following content into the body of the email:

Please substitute the following from myself

Date: <date of the block>

Time: <time of the block>

Depot: <depot code>

Driver to substitute to: <email address of the driver you are sending the block to>

The above email address of the Driver must also be the email address they use to sign into the Amazon Flex app as well.

Happy Flexing!