General

Q: What are the ONTO system requirements for Android and iOS?

A: ONTO Android version only supports versions 6.0 and above for security reasons. An iOS version above 10.2.1 is required.

Q: When will iOS and Desktop versions of ONTO be released? What about Ledger support?

A: iOS and Desktop versions of ONTO are both scheduled for August. For those who do not want to wait for the official iOS App Store listing, you can currently download ONTO enterprise version. However, this will require you to accept use of an unlicensed developer on your phone. iOS users can also use O3 to complete the token swap.

Please note the desktop version of ONTO will only have the wallet function, as well as functions for Ledger users to complete the token swap and claim their NEO Council ONT airdrop second half by using their mnemonic phrase.

Q: Can I use ONTO on my iPad?

A: ONTO currently does not support iPad.

Q: How long does the token swap take?

A: The token swap takes up to 24 hours. The Ontology Team are being extra vigilant and performing checks on each batch of token swaps to make sure there are no problems. The MainNet Token Swap began on July 9th, 2018, and will finish on October 1st, 2018. Users must finish mapping during this period.

Q: My claimable ONG balance won’t update, why?

A: A transaction must happen in your ONTO wallet before your ONG balance updates (this includes receiving ONT/ONG to your wallet). Claiming ONG also requires a 0.01 ONG fee, however it will not update your claimable ONG balance.

Q: Why can’t I view my ONT/ONG balance?

A: There is a chance your wallet isn’t syncing with the blockchain network. Please check your network settings and go to the Ontology block explorer to check the blockchain directly.

Q: How can I distinguish a private key and a WIF?

A: Original private keys start with numbers (64 digits in total), while the WIF private key starts with K or L (52 characters in total).

Example:

Private Key: 59c8811e1******3da7858724854ec9bff81

WIF: Kxgn2c*******Pum6BcoG

Please note: SEA Wallet, NEON Wallet, and O3 Wallet all use WIF private keys. Therefore, when importing a wallet, take note of whether it is a private key or WIF.

Q: Can I use my ONTO keystore to import a wallet into OWallet?

A: No, keystore in ONTO and OWallet use a different format. Please use your mnemonic phrase to import an ONTO wallet into OWallet.