Company: Scantron

Scantron Posted: 07-24-2019

07-24-2019 Eagan, Minnesota - MN United States

BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services. We are Scantron professionals.

Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals. We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC. Scantron is a subsidiary of Harland Clarke Holdings Corporation. www.Scantron.com

Rewards

· Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

· Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

· Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

· We offer work-life flexibility, meeting personal obligations along with professional success.

JOB SUMMARY

The Salesforce Administrator provides critical support for sales, marketing, and other processes and business units in the area of salesforce automation and technology tools. They are responsible for sales technology application administration, the quality and integrity of data within the sales technology applications, and data analysis and reporting under the directions of the Manager Technical Applications.

KEY DUTIES/RESPONSIBILITIES

Data Management (40%)

Responsible for the data quality, integrity, and reliability of the SFA application and other enhancements, including executing on Scantron’s Data Retention Policy

Participate in cross-functional teams that address business and process improvement opportunities involving sales support, SFA and other applications as requested. Serve as a point of contact for sales representatives experiencing technical difficulties with the SFA Application

Develop strong relationships with sales, marketing, finance and other processes to ensure business unit linkage and support, accurate and timely identification of business requirements, and end user utilization of applications to maximize the efficiency and effectiveness of the sales & marketing organization

Application Administration (20%)

Create documents that clearly communicate processes, user requirements, application enhancements and training opportunities

Provide and direct problem resolution regarding application questions from end users and team members

Create the documentation for new and improved processes, user requirements, and application enhancements; manage processes for licenses and user documentation

Responsible for maintaining the security, optimum performance and availability of the Application environment

Maintain the installation, configuration, and support of the SFA application and other applications as required

Assist in the configuration of the SFA application to support new business processes and business requirements

Maintain the Sales Support SharePoint site, including site migration in conjunction with rollout of Office 365 and ongoing site configuration; assist with the Marketing SharePoint site as needed

Data Analysis & Reporting (15%)

Identify and implement the standard and custom reporting needs of internal users and non-users to provide optimal service. Develop and execute ad-hoc data requests from the SFA

Work with Finance on sales metric reports. Provide expertise for business analysis and linkage to the sales & marketing processes

Sales Support/Training (15%)

Handle special projects and on-going maintenance activities for the SFA application and other related applications and initiatives

Develop and conduct the training of new users on applications and existing users on application enhancements (including but not limited to CRM and SharePoint)

Application Development & Business Analysis (10%)

Oversee the testing and validation of changes and upgrades to the SFA system

Build and maintain strong relationships with Sales, Marketing, IT and other process and business unit leaders to ensure our preferred CRM Applications are accepted as a "core technology"

Keep the application functional and effective while at the same time staying within department budgetary guidelines and providing a high level of service

Design and oversee the testing and validation of changes and upgrades

Research and assist with implementation of other applications/software as requested to support Sales & Marketing

Act as liaison between Sales Operations and Marketing to support the integration of Salesforce and Marketing

EDUCATION

Bachelor's Degree preferred and/or related skills/experience

Salesforce Administrator Certification, preferred

EXPERIENCE

5 to 7 years of professional experience in sales, sales operations or support, marketing, information systems, project management, database administration or equivalent

4+ years’ experience with Sales Force Automation (CRM) applications

KNOWLEDGE/SKILLS/ABILITIES

Technical hands-on experience with relational databases (e.g. SQL Server) and reporting applications

Thorough knowledge of Microsoft Office products and ability to quickly grasp new software tools (proficiency with Excel, Word, PowerPoint, SharePoint and Access)

Strong database management, organization, training and planning skills

Knowledge of quality tools and processes, sales tools and processes; software and hardware standards

Experience with large, multiple projects from strategic to task level management

Experience supporting remote technology users

Good trouble-shooting skills - research and problem resolution with the ability to priority support and service requests

Solid understanding of technology documentation practices

Ability to evaluate new automation-related products

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.

All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at 919 657-6903 .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.