The widespread adoption of self-service kiosks began about 20 years ago, when technological advancements really picked up pace. The self-service industry is enjoying strong growth, with kiosks being one of the most successful segments. They significantly cut queue times in banks and post offices, minimize the risk of human error, and reduce administration and processing fees. Customers often choose kiosks as their preferred payment option when it comes to mobile phone accounts, utility bills, or money transfers.

On the other hand, 2018 statistics from the World Savings Banks Institute show that about 2 billion people across the globe remain without a bank account and have to rely on cash or prepaid cards, which offer rather limited financial services and solutions. They neither allow cross-border remittances nor provide a one-stop shop for users, yet they come with high maintenance costs. Furthermore, even people with bank accounts would often prefer more flexibility in managing their financial affairs and maintaining control over their payments. They would appreciate being able to perform secure and fast transactions at their convenience.

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