Got a magic jack. I went on line, registered my device. got my phone number ported. Said I was ail set to use it. pick up the phone, no dial tone but a recorded message stated there was an error 404. went on line did everything the that I was prompted. Unplug everything & etc. replugged waited as directed, nothing. Now magic jack doesn't have my account. went back to reregister. got the page with the video and button "detect device". click on detect device button it didn't detect the device. unhooked it from the modem and plug it directly into my Mac computer, still did not detect it. Went back to customer service after being disconnected from customer service before explain every thing again entered all my info agin via chat help. gave me a link to down load the Mac app. launched the app. it prompt me to reconnect device. I did nothing happened, after a few minutes it sent me to the magic jack home page. their system did not detect the device. Maybe I'm nuts but I have been trying for over 8 hours to get this thing hooked up. been with on line help for the 6th both the regular chat and tier2 time. Tried to get Concierge service to speak to someone to help since no one on online help has been able too and I've been disconnected from twice. they said I didn't have an account, but they had my name, phone number and e-mail address, so the y couldn't connect me with the Concierge service

What kind of phone service has no phone service for help? Called the "contact us" number explained everything again got transferred to a mgr. explained everything again. She told me to go to [protected]@magicjack.com . Typed that address in got a google search page. It had that same address in it's listings intered it again and again it sent me to a google search page.

I highly recommend not purchasing this product. If you do and have don't say you haven't been warned