According to Kinkel, a Zulily customer service representative named Patrick told her that he would give her a full refund and to keep the winter coat, and that "if you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy."

"I honestly thought he was kidding," Kinkel wrote. "It took me a moment to realize he was completely serious, and then came the tears."