Original review: March 17, 2020

NYSC West End has made my daughter's membership cancellation a living nightmare, an evolving ordeal of outrageous customer abuse. She is a Canadian university student who did an internship in NYC in the summer of 2019, and has been back in Canada since August of 2019. She signed up NYSC membership while she was there; but since she is no longer in NYC, she has attempted to cancel since October 2019 with a formal letter of cancellation. The NYSC West End has used all the possible excuses to deny and delay her cancellation:

(1) They claimed they did not receive the cancellation letter; they said later the letter had to be sent via a registered mail - in today's digital age, they put in the most ancient method of mailing in their policy, designed to be the most inconvenient and difficult for most people to follow. They would never request any membership application to be sent via a registered mail, would they?!

(2) The manager was in meeting all day (My daughter called Ms. **, the General Manager of this club, 7 times and never got a call back!);

(3) Finally after repeated phone calls and emails, Sheetza got hold of the GM and was told that she had to pay a cancellation fee; and,

(4) The GM lied to my daughter that the refund would take up to 45 days to process and it would not be a full refund (but you wouldn't take that long to charge membership fees, would you?!);

(5) Just as she thought the worst was over, NYSC West End charged yet again a new monthly membership fee on March 1, 2020 AFTER she informed them of the cancellation and a cancellation fee was charged on her credit card on February 20, 2020.

Could this ordeal get any worse? It could and did. After we sent a complaint letter to their HereToHelp line, a person from "customer service" told my daughter that there would be NO refund; and worse yet, they intended to charge another month of membership fee in April! By reading some of the Google reviews and those on this ConsumerAffairs site, it seems that NYSC has a history of reckless charging fees on their clients' credit cards.

How could anyone at NYSC West End do this to a young university student? She had a great time working on an internship in NYC, but NYSC West End's unethical behaviour has damaged any trust she would have on this club and the sports club industry in general. This is an outrageous case of customer abuse, poor management, shameless lack of business ethics, and greed of no boundary. If there were negative stars, I would have given them negative 5 stars. They don't even deserve this 1 star. Do not sign up any membership with New York Sports Club!