We’re pleased to announce the launch of a new pilot program dedicated to facilitating FINAL FANTASY XIV and Square Enix account-related customer support via Twitter and Facebook in North America. The limited time test is designed to offer support through social media channels so that we can evaluate the potential benefits of additional customer support options.

Social Media Pilot Program

The social media pilot program is a limited time test created to help us experiment with new avenues for support to evaluate their effectiveness.



This pilot program is currently planned to run through Friday, November 29, 2019 at 5:00 p.m. (PST).

Official Square Enix Support Accounts

* Please take care when interacting with social media accounts for support as similarly named accounts may be used in a malicious manner.

* Square Enix customer support representatives will not ask for personal information via Twitter or Facebook.

* Other than the accounts listed above, Square Enix social media accounts are not related to this support program. Reaching out to them may not result in customer support assistance. For customer support issues not covered by the pilot, please visit the Square Enix Support Center.

Contacting Square Enix Social Media Support

During the pilot period, we will be monitoring Twitter and Facebook for potential customer support issues. Users can also reach out to the official support accounts directly by Tweeting/sending a direct message to the account listed above, or by messaging us on Facebook.

Social Media Support Schedule

Pilot Start



Tuesday, September 3, 2019 at 10:00 a.m. (PDT)

Scheduled Pilot End



Friday, November 29, 2019 at 5:00 p.m. (PST)



Social Media Support Hours



Social media support will be offered 24 hours a day, 7 days a week during the above period.

Restrictions

During the social media support pilot, support will be restricted to the following:

