Position is responsible for the oversight for the following systems within the Public Safety Communications (PSC) applications portfolio: Computer-Aided Dispatch (CAD), Police and Fire Records Management (RMS), Messaging, Geographic Information (GIS), Radio, 911 Phone, and Fire House Alerting (FHAS).

Oversees and coordinates the day-to-day activities of the Division's applications portfolio for a 24/7/365 operation.

Supervises software file maintenance activity.

Ensures vendors are meeting maintenance responsibilities and other contractual terms.

Defines, prioritizes, supports and implements application service goals, including performance metrics.

Assists in the development and implementation of projects according to recognized project management methods.

Devises, develops, staffs and maintains procedures for the operation, maintenance, and accountability of applications.

Develops policies and associated procedures for processes, systems and operations of applications.

Oversees system level documentation and knowledge base creation and maintenance.

Investigates, evaluates and takes corrective action related to problems associated with applications and equipment problems.

Identifies and coordinates changes in applications to meet specific user requests.

Maintains compliance with all applicable statutes, laws and regulations related to the CAD and RMS applications and application data.

Collaborates with Public Safety Answering Points (PSAP) for operational uses of all applications.

Oversees the creation of CAD reports utilizing SQL Server reporting tools and the maintenance of the SQL databases.

Reviews vendor contracts and proposals for accuracy and clarity.

Assists with RFP process from development of criteria, vendor selection through purchasing.

Supervises personnel, which typically includes recommendations for hiring, firing, performance evaluation, mentoring, training, work allocation, and problem resolution.

On call 24 hours daily, as assigned, to support PSC operations.

Manages and mentors direct reports.

Completes performance reviews for direct reports, while monitoring performance and the utilization of skills.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.