NEW DELHI: Here’s one more number to remember. Power minister Piyush Goyal on Friday announced a countrywide 24-hour uniform four-digit helpline number that consumers can dial to lodge a complaint about faulty power lines or outages in their area.The minister announced the number – 1912 – at the end of a two-day conference of state power ministers at Panaji in Goa, the power ministry said in a statement. TOI had on May 12 first reported the government’s move to launch the number. The move is part of the energy sector reforms steered by Goyal ever since the Narendra Modi government came to power in 2014. One of the focus areas has been to use digital technology for improving systemic efficiency and empowering consumers by putting information on their fingertips through mobile apps.The helpline number would connect to state or discom control rooms, which would dispatch repair teams from offices nearest to the caller’s area. All data related to the complaint would be made available on a website and mobile app being developed.Broadly, a complaint number would be generated once a call is placed to the number. The idea is that every detail — what the consumer said, what reply he received, when the complaint was attended to, the nature of the problem — should go on record. All these are supposed to be available through the net so that the Centre can monitor.The backbone of the helpline system would be formed by integrating an expanded Vidyut Pravah – the mobile app that currently provides state-wise information on availability and price of power – with state’s monitoring system.The helpline number would roll out with states beginning district-level monitoring. The groundwork has already been laid in UDAY, the scheme launched to turn around state discoms. Metering at every level of the distribution network is one of the key conditions of the scheme. This would provide real time data and help in formulating a suitable response to any contingency.