I hope that I’ve satisfied your concerns, and please hold for our survey. You will be allowed 30 seconds at the end of the survey to express your thoughts. (And yes, we know that 30 seconds isn’t enough, but we really don’t want to hear the truth, as we can’t handle the truth — imagine my best Jack Nicholson voice from A Few Good Men, just the type of movie you enjoyed on TCM) because that would mean we’d have to make our customers happy and lose money, and we can’t possibly do both.)