Millions of Americans woke up Wednesday morning to find $1,200 or even more in their bank accounts. For those who didn’t find some extra cash in their accounts, many of them learned after checking the IRS “Get My Payment” tool that their money had been deposited to an account number they didn’t recognize.

Based on conversations AL.com had with some taxpayers, there’s some indication this may be affecting people who filed their taxes with a tax preparer. Other reports suggest some who used the popular tax preparation companies H&R Block and TurboTax also had this problem.

So, what should you do if your stimulus check went to a mysterious account number? Wait.

“Unfortunately, especially with many IRS offices closed, there’s little individuals can do except wait. Once the bank sends the money back and the Treasury realizes its mistake, it should then re-issue it as a check. If you can get your timing right, you may even be able to log in to the “Get My Payment” website and add or update your bank account, but who knows,” said Brad Garland, a certified public accountant for Brand, Blackwell and Co.

The IRS has now added a stimulus payment FAQ page on its website. One of the questions addresses the issue of the deposits going to a closed account.

“If the account is closed or no longer active, the bank will reject the deposit and you will be issued a check that will be mailed to the address we have on file for you. This is generally the address on your most recent tax return or as updated through the United States Postal Service (USPS). You do not need to call the IRS to change your Payment method or update your address at this time. As required by law and for security reasons, a letter about the Payment will be mailed to each recipient’s last known address within 15 days after the Payment is made. The letter will provide information on how the Payment was made and how to report any failure to receive the Payment," according to the IRS.

Two taxpayers who agreed to talk on the record about their experience used a local tax preparer in their community. Both people said their 2019 tax refund deposit went to the preparer, who then wrote them a check for the refund balance.

George and Melinda Tracy filed their 2019 taxes with a local tax preparer in their city of Arab. After learning through the IRS tool that their money was sent to an account number they didn’t recognize, they called the tax preparer, who wasn’t able to help them. The preparer said the money went to a deposit was was created for their 2019 return, then closed after the Tracy’s got the funds.

“No one is offering any solutions or any relief. They told us ‘well, we can’t help you,’” Melinda Tracy said Friday morning.

Johnny Moody used a tax preparer in Birmingham close to where he lives. After checking his stimulus status, he noticed the last 4 digits listed as the last four digits of his bank account are actually the last four digits of his social security number.

His tax preparer also said they wouldn’t be able to communicate with customers at this time.

The IRS has been telling people to call their banks, but both Moody and Tracy said their banks aren’t able to help. There’s nothing on the IRS site linking the bank to the deposit.

H&R Block issued a statement to AL.com about the problems customers are experiencing.

“The IRS has bank account information for all H&R Block clients who received tax refunds electronically, and is determining when and how stimulus payments are distributed. They have created confusion by not always using clients’ final destination bank account information for stimulus payments. We share our clients’ frustration that many of them have not yet received these much-needed payments due to IRS decisions, and we are actively working with the IRS to get stimulus payments sent directly to client accounts."