A FASHION fan says he feels “violated” and “disrespected” by the management of a Supreme x Louis Vuitton pop-up store in Bondi.

Tristan Chant, 37, waited in line for eight hours on Monday morning from 3am, only to be told at 11am that the popular collaboration had sold out after just 10 to 12 people had been in.

Tristan said he was “chilled to the bone, to the point where my kidneys, back and ankles hurt from prolonged exposure” after waiting in temperatures as low as 4C with around 100 other designer fashion aficionados in the Sydney beach suburb.

“It was incredibly disorganised,” he told news.com.au, after failing to get his hands on the $1400 Box hoodie, $445 bandana and $500 Box logo T-shirt he wanted from the limited collection. “The queue was disorganised, there was no security.

“In other countries and with other lines such as Nike, they have better systems, ticketing.

“The location was terrible, Bondi is one of the coldest places in the city. If I’d known it wasn’t going to restock, I wouldn’t have waited in line. Louis Vuitton needs to take responsibility. I think they’ve done a disservice to customers. A hundred people were waiting in the freezing cold — do something. Get some gas heaters, bottled water, make sure everyone’s safe. This isn’t some small skate shop, they’re a multinational company.”

Tristan said he was “very disappointed and also concerned” that the company “couldn’t get it together to do this professionally.”

The father-of-one said the problems started well in advance, when Louis Vuitton Artistic Director Kim Jones said on Instagram that customers could pre-order the items he wanted from the menswear range at the George Street store. When Tristan went into the store, he was told he could only make an expression of interest, and says he then wasn’t even notified about the details of the pop-up store, but had to find out online.

He has since written to Louis Vuitton CEO Philip Corne to say he regards this as “dishonest and unfair”.

Having worn the Supreme skater label since he was in his early teens, Tristan then waited in line on Friday night for 90 minutes before the line sold out. That’s when he realised he would need to queue through the night, and found himself in what he calls “an unfair and potentially dangerous environment.”

He said the queue management “would make most people’s jaws drop and can only be described as a failure”, with some people taking turns to sleep in their cars for hours. In Japan, Tristan says, people can only leave such a queue for up to 30 minutes.

The visual artistic director said there was “great dissent” in the queue when it emerged at 11am that the only products left were a few keyrings and a hero piece — a $6000 backpack — not the items most people wanted.

“I am sure that over the next two weeks there will be several injuries related to this,” he wrote in his letter to Mr Corne. “Lastly, I would like to condemn the practice of Louis Vuitton staff canvasing the line for personal contact details. I felt totally violated by this. I believe staff knew many people in the queue were not going to buy anything because of the undesirable stock and canvased the line so that they could acquire contact details, for marketing purposes, they otherwise would had gotten at point of sale.

“There is no excuse for the mistreatment of customers ... your rollout of this collaboration and the treatment of your customers has been nothing but disrespectful.”

The pop-up collaboration triggered a frenzy of shopping after it opened on Friday in Sydney, Seoul, Paris, Bejing, Tokyo, Miami, LA and London.

Buyers have already started selling on the coveted items at inflated prices online.

And while many Australians were showing off their purchases online, some took to Facebook to complain of “disorganisation” and not being able to get the products they wanted. Pop star Justin Bieber, who is in Sydney for the Hillsong conference, was granted an exclusive look around the store, however.

The pop-up store is open for 12 days from Monday to Sunday 10am-6pm.

News.com.au has contacted Louis Vuitton for comment.

