As the new hospitality season of 2018 is about to begin, most of you are ready to welcome your guests and offer them the best holidays’ experience!

Are you a new member in the hospitality industry? Are you in need of improving your hotel knowledge?

Don’t worry, Mozaik Hospitality team is here to help you to understand what all hotel terms mean!

This handy glossary includes the main terms related to the hotel industry, from A to Z, and will get you up to speed with the language of the hospitality field!

In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels.