The Trouble With Ordering From Cottage Inn Online

I have been contacted by Cottage Inn Corporate. They have passed this information to their IT department and appreciate me sharing it.

I love Cottage Inn pizza. I also know how hard people work at pizza delivery places. I've worked at a couple myself.

But after THREE times of being told I am doing it wrong, and ONE time of a 2.5 hour wait after my pizzas were given to someone else, I have to show exactly what is wrong with the system.

I've shared this with Cottage Inn through theier website submission and also the email located on their Contact Us page.

This is what the pizza selection screen looks like.

The "Pizza Sauce" DropDown is the TYPE of sauce you want. Choices include Pizza Sauce, Alfredo Sauce, Buffalo Sauce, Chipotle Sauce... A LOT of GREAT Sauces.

On the right, you have Sauce Option. This is the AMOUNT of sauce you want. I select Light Sauce.

So, to be clear, I have only selected a LIGHT ALFREDO Sauce.

This is what the tag looks like on the box with the pizza.

I have argued multiple times after receiving this pizza with red sauce on it. I find it weird that it says NO Pizza Sauce on it when I ordered Alfredo Sauce. But that's not the problem.

The problem is that some workers think LITE PIZZA SAUCE means an additional TYPE of sauce instead of the AMOUNT of sauce!

Some workers (most it seems) see Lite Pizza Sauce and put RED sauce on thinking that PIZZA SAUCE is an additional type! They mistake the amount of Alfredo Sauce I want (Light Pizza Sauce) for a RED (PIZZA SAUCE) SAUCE to be ADDED.

Workers must have been told that people are placing the order incorrectly and somehow choosing both types of sauces. Because that's what DELIVERY workers and IN-STORE workers have told me. They say that I have made a mistake during the ordering process when that is just not so.

My last response was not good...

ME: I did make a mistake when I ordered from Cottage Inn... (snarkily)

WORKER: We can make you another one ...

ME: If you ever make me another one, it will be a cold day in hell.

I've shared this with the main office through their website and hope it gets fixed. I'm a little embarrased by my last comment, but I really just want to help deliver Cottage Inn to the masses properly.

I recommend calling the shop after placing the order to verify what they are making. This way you can still earn loyalty points.