“There’s going to be people here who are taking on more and more responsibility for other people. That’s a very different role from being an individual contributor and constantly getting shit done. If you’re going to scale, you’re going to need to coach these people to solve their own problems, and you’re going to have to take a step back and let them make mistakes. The longer you hold on to forcing them to act exactly how you would act, the less scalable it will be over time. So summoning compassion and taking the time to understand what motivates somebody, is one of the hardest things—and far and away one of the most valuable things—someone can do as a manager.”