Wrongfully denied a refund twice

I purchased Fable TLC Jan 27th 11:15PM. The game crashes instantly upon launch and I've tried all sorts of fixes. The game somehow says I have 18 hours of playtime (it hasn't even been 18 hours since I purchased it LOL). Here's my explanation which I sent with the refund request to steam:



I purchased the game within the last 24 hours. I have not played the game since I purchased it as it did not start up. The game says playtime of 18 hours. My friend recently linked his steam account to mine so I can play his games, he has this game too. I have no idea if it has given me his 18 hours of playtime, but I for a fact have not played this game for over 2 hours and have clearly not owned it for over two weeks. My first refund request was denied, I claimed a technical issue as the game keeps crashing. As I said, I have no idea where 18 hours of playtime has come from, but you must have access to my account records and be able to see at whatever time in the past I, or my friend played this game. I would appreciate a refund as I used a steam gift card and this game is useless. I've pretty much been shortchanged. If I have purchased and played this game before on PC, it would have been over a year ago. If you have access to my logging records then you should be able to confirm this. I'll reiterate one last time that I purchased this game in the last day, could not even get to the game menu and I have no idea where 18 hours of playtime has come from. I want to purchase Fable Anniversary which I know will work so I'd appreciate your help as I'm pretty frustrated for having my money taken away from me for something I didn't do.



The only way it has 18 hours is if it's from my friends account or something, or it's from the last time I played it which would have been well over a year ago (no idea how I got it in that first place considering I had to buy it this time around). What the hell do I do? Steam have basically stolen £6.99 from me and it's a f*cking joke. So annoyed. How the hell does Steam not have email support? Why the f*ck did I even bother writing the lengthy description above in my second ticket if it just got an automated decision just like the first ticket? F*ck me.