We live in a day and age where birthday parties are no longer simple affairs involving friends, family and a birthday cake from your neighbourhood bakery.

A woman in Singapore, Eunice, shared her experience engaging events company Enjoué Events Sg to help with cakes, desserts, and decorations for her daughter's party.

Enjoué has had endorsements from influencers like Naomi Neo and Bongqiuqiu.

Unfortunately, according to Eunice, things did not go according to plan.

Misrepresented?

In a Facebook post containing over 30 photographs and phone screenshots, Eunice chronicled her experience dealing with Enjoué.

In her Facebook post she alleged that Enjoué misrepresented what it does for customers and became tardy in their response after receiving payment:

The first few screenshots show Eunice having her queries answered by Enjoué, and everything was prompt and cordial:

After some more back and forth, Eunice confirmed the package she wanted and typed out what she was paying for:

After some more back and forth regarding payment options, payment is settled:

Tardy responses

After payment was made, queries from Eunice were not answered as promptly.

Eunice became concerned about the lack of communication as the party date neared:

Enjoué explained that the delay in response was due to WhatsApp:

Less-than-ideal outcome

The main bone of contention between Eunice and Enjoué was that the woman's daughter's name was supposed to be printed in hot pink instead of black and the material used was supposed to be acrylic and not foam.

Eunice also showed a photograph of a cake by Euphorique Bakery (the bakery which supplies cakes to Enjoué) that had a misshapen letter.

Eunice went on to write a laundry list of what she thought was wrong with Enjoué's service, including the name cut-out and missing fairy lights:

Enjoué's response to Eunice

Enjoué then went on to make a point-by-point explanation of why things turned out the way it did.

Enjoué said that Eunice had agreed over the phone to take out the fairy lights and leave the design decisions for the name cut out to Enjoué.

Enjoué also claimed that her set-up crew arrived on time but were not allowed into the function room by the condominium security.

Enjoué further claimed that someone at Eunice's party had told the set-up crew to "F*ck off":

Not pleased

The account of things by Enjoué did not appease Eunice and she went on a point-by-point rebuttal as well.

She specifically said it was Enjoué that suggested hot pink for the name print.

She also said that the event set-up crew did not arrive on time at 10am, and that she received a call at 10.31am from the crew who told her that they were "arriving soon".

She claimed the crew arrived at 11am instead.

Enjoué responds to media queries

Mothership.sg reached out to Enjoué for comment. This was their explanation:

"Things that are not mentioned in her post which we think we should highlight this. 1) As per spoken She do not have Budget for the rainbow balloon arch + 2D foam mount backdrop and went for the other alternative. And she is clearly aware that they will turn out different before making payment. 2) those desserts on her table was only half of what she ordered, the other half is in the fridge for her second session 3) her party room was not even a confirmed booking with the management in the first place, when our vendor and theme arrived they had to wait there for them to sort it out before everything. 4) throughout the whole set up her family and her have been using crude languages on our team onsite. For example “ what the fuck is this? “ , “ this is fucking ugly “ , “ fuck up team “ , “ please fuck off” . For your information, our team on site was the more senior staffs in the company in their 50s."

In the Facebook comments on Eunice's post, there were at least two others who shared their less-than-ideal experience with Enjoué/ Euphorique Bakery:

When asked about these posts, Enjoué provided this statement:

Everyone is entitled to their opinions. At Euphorique Bakery, we take all feedbacks; both positive and negative seriously. We learn from them and deliver better service forward to the next clients. As for the aforementioned Facebook post above, as much as we want to be defensive and say this story is very much one-sided and there’s much more to this we don’t want to retaliate for the simple fact that she is our customer. We are saddened to hear of her disappointment but we stand firm on the fact that we did our utmost best when serving her. As creatives we pitch ideas base on our experience but ultimately the end product is always done base on client’s requests. This is an unfortunate situation but we will strive to do better in future. Euphorique Bakery is a company that provide professional baking and event planning services. We go out to deliver our best services to all. We take pride in everything we do, we always try our best to create and curate beautiful bakes and we will continue to facilitate unique parties for our esteemed clients. Thank you for letting us share our side of version.

Eunice's post currently has over 500 shares with some coming forward to share that they had similar experiences with Enjoué:

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Here's Eunice full post:

It was also not the first time Enjoué/ Euphorique Bakery made headlines: