Introduction

To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you’re new to the industry.

There are so many things to learn, so many people to help, and so little time.

This starter kit was designed with that in mind.

Empower yourself to do the best work you can in the quickest and most effective way possible.