Quote TaitWatson Quote: Originally Posted by Thanks for your reports, all. We're going to look into what's going on, but you can help us out by getting us some traceroute data and posting it here. I'm going to copy/paste some instructions from a while back regarding how to collect this:



You can access traceroute through the Command Prompt. Click the Start Menu and type "cmd" or "command". When the shell opens and you are presented a prompt, type one of the following:



If you play on an East Coast server: tracert 159.153.92.28

If you play on a West Coast server: tracert 159.153.68.252

If you play on a European server: tracert 159.153.72.252



When providing the traceroute output, if you are worried about providing information regarding your public IP address, remove any lines up to and include your public IP by replacing them with ***.



Here's what we're looking for as an example:



Tracing route to 159.153.92.28 over a maximum of 30 hops



1 1 ms 1 ms 1 ms ***

2 1 ms 1 ms 1 ms aus-brdr-01.twtelecom.net [207.114.255.13]

3 68 ms 39 ms 40 ms ash1-pr1-xe-0-3-0-0.us.twtelecom.net [66.192.240.218]

4 42 ms 42 ms 42 ms 64.125.199.186.t00673-01.above.net [64.125.199.186]

5 42 ms 43 ms 42 ms 159.153.92.28



Trace complete.



Other additional information that will help us as we investigate this: your ISP and your City/State.



Thanks!

Copyright (c) 2009 Microsoft Corporation. All rights reserved.



C:\Users\Gateway>tract 159.153.68.252

'tract' is not recognized as an internal or external command,

operable program or batch file.



C:\Users\Gateway> tracert 159.15368.252

Unable to resolve target system name 159.15368.252.



C:\Users\Gateway> tracert 159.153.68.252



Tracing route to 159.153.68.252 over a maximum of 30 hops



1 3 ms 2 ms 2 ms PK5001Z.PK5001Z [192.168.0.1]

2 19 ms 19 ms 17 ms 184.99.64.199

3 19 ms 18 ms 21 ms 184-99-65-49.boid.qwest.net [184.99.65.49]

4 31 ms 32 ms 32 ms sea-brdr-02.inet.qwest.net [67.14.41.18]

5 31 ms 81 ms 34 ms 63.146.27.70

6 66 ms 67 ms 66 ms 0.ae1.XT2.SCL2.ALTER.NET [140.222.225.163]

7 75 ms 71 ms 72 ms TenGigE0-7-0-0.GW5.SCL2.ALTER.NET [152.63.56.6]



8 69 ms 67 ms 66 ms vantagedatacenters-gw.customer.alter.net [152.17

9.99.218]

9 67 ms 66 ms 66 ms 159.153.68.53

10 67 ms 66 ms 67 ms 159.153.68.252



Trace complete.



C:\Users\Gateway>



C:\Users\Gateway> Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Users\Gateway>tract 159.153.68.252'tract' is not recognized as an internal or external command,operable program or batch file.C:\Users\Gateway> tracert 159.15368.252Unable to resolve target system name 159.15368.252.C:\Users\Gateway> tracert 159.153.68.252Tracing route to 159.153.68.252 over a maximum of 30 hops1 3 ms 2 ms 2 ms PK5001Z.PK5001Z [192.168.0.1]2 19 ms 19 ms 17 ms 184.99.64.1993 19 ms 18 ms 21 ms 184-99-65-49.boid.qwest.net [184.99.65.49]4 31 ms 32 ms 32 ms sea-brdr-02.inet.qwest.net [67.14.41.18]5 31 ms 81 ms 34 ms 63.146.27.706 66 ms 67 ms 66 ms 0.ae1.XT2.SCL2.ALTER.NET [140.222.225.163]7 75 ms 71 ms 72 ms TenGigE0-7-0-0.GW5.SCL2.ALTER.NET [152.63.56.6]8 69 ms 67 ms 66 ms vantagedatacenters-gw.customer.alter.net [152.179.99.218]9 67 ms 66 ms 66 ms 159.153.68.5310 67 ms 66 ms 67 ms 159.153.68.252Trace complete.C:\Users\Gateway>C:\Users\Gateway>