The civic body came up with the idea of using the message application to collect citizens’ complaints on potholes in 2016. The current move is an extension of the same practice and hence it was decided to publish the list of numbers of road engineers from all wards in newspapers on Monday. “The main aim of providing numbers of the BMC officials is to give public easy access to them. They can send a photo of the pothole on WhatsApp along with the address or share live location. Even people having no access can send text messages,” said a senior civic official.