If the condition is verified, the dealer will install voltage adjustment wire harnesses and replace both halogen low beam headlamp bulbs under the terms of this Customer Support Program.

This coverage will be offered until October 31, 2019, regardless of mileage

Toyota will begin to notify owners in early November 2017 and will be mailed over several months.

Frequently Asked Questions



What is the condition?

Toyota has received a number of reports regarding the halogen head lamps on certain 2010 – 2012 model

year Prius vehicles. In these reports, customers have indicated that their vehicle’s halogen low beam

headlamp bulb lifetime is shorter than expected.



What is Toyota going to do?

Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership

experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.



Toyota will send (in phases consistent with parts availability and repair capacity) an owner notification by first class mail starting in early-October, 2017, advising owners of this Customer Support Program.



If the owner experiences the condition described above, he/she should contact a local authorized Toyota

dealership for diagnosis. If the condition is verified, the dealer will install voltage adjustment wire harnesses

and replace the halogen low beam headlamp bulbs with new ones at

NO CHARGE

to the customer.