



Communication, as has been emphasized time and again by many, is the backbone of civilization. But when it comes to communication at an organization, it has a vast impact.

It has the potential to make or break a company. Numerous research studies conducted on the subject have concluded that a clear, crisp, and frequent interaction between employees, their peers, and the management is very essential.

Bearing this in mind, the email was launched, which has already proven its worth. But today, with the fast-paced growth across the world, emails have become a little cumbersome to maintain and some people also consider them to be outdated.

The new generation is more fond of instant messaging apps. Although instant messengers were once used for socializing, they have also proved their mettle in an office environment. These days there are many office chat messengers that are used by organizations across the world.

Although there have been speculations that office chat messengers disrupt the workflow, a recent study by the Ohio State University proves it otherwise.

This study shows that workers who use instant messaging on the job experience less interruption than the ones who don’t. It also shows that an office messenger is far less disruptive than other forms of communication such as the telephone, email, and face-to-face conversations.

It doesn’t take much effort to deduce that lesser interruptions mean increased productivity.

Besides, office chat messengers also help to keep a person’s inbox cleaner so that it can be used for more important and formal communications. Office chat messengers provide real-time interaction and therefore they let the employees ask questions to their peers one-on-one without worrying about who’s eavesdropping on their conversation. Sending any type of file over office chat messenger is as simple as dragging and dropping them on the chat window.

However, there is nothing in the world that doesn’t have a darker side. The office chat messengers also induce a risk of confidential information leakage, increased workplace gossip, loss of work time due to personal instant messaging conversations, potential legal claims, regulatory fines, and security breaches. Additionally, the messages sent over office chat messengers are sometimes not searchable and often have a cap on the number of participants and their storage size.

Fortunately, with a business chat app such as Troop Messenger, a majority of drawbacks with office chat messengers have been negated. Troop Messenger is not only one of the lightest business chat applications but is also well encrypted to provide better confidentiality.

It offers up to 1 TB of storage and unlimited message history. Moreover, its fully searchable chats also allow a faster search of files, links, and locations using a data filter. To increase productivity, it doesn’t allow the employees to connect with people outside their business area.

It also has two status messages that indicate whether an employee is available to chat or busy with some work.

Apart from, using the state-of-the-art team collaboration app such as Troop Messenger, it is also essential that organizations roll out formal policies and guidelines about how to use office chat messengers.

Training on effective utilization of office chat messengers can also prove to be helpful to make the employees understand that it should strictly be used for business purposes and not for chats beyond the work boundaries.



