Last week, the state Obamacare health insurance exchange in Washington state debited three times the normal amount from nearly 13,000 customers’ bank accounts.

Via KOMO News:

Nearly 13,000 people across Washington State experienced sticker shock this week after being billed three times their normal amount for health insurance. A spokesman for Washington Healthplanfinder said the incorrect totals were withdrawn from bank accounts during the monthly payment process. The glitch meant hundreds of dollars were automatically deducted from customers’ accounts statewide.

Enrollees took to Twitter to unleash their fury:

@WAplanfinder's "error" explains why my card was declined today and had to tap into savings. More than an inconvenience. — ElTico68 (@ElTico68) February 26, 2015

@awbolympia @KIRO7Seattle @waplanfinder worse, they didn't even let us know in advance. Just let us fund the charge in my bank account. — Charles Redell (@CharlesRedell) February 25, 2015

@WAplanfinder Another 48 hours? You've known about this for 2 days already. Twitter apologies are fine, but that's my rent $ you've taken. — Beth Jusino (@bethjusino) February 25, 2015

Yep, @WAplanfinder withdrew 3 times the authorized amount from my account today. Despite knowing about their error for 2 days. cc @BECU — Beth Jusino (@bethjusino) February 25, 2015

@mmnextsteps-"Marchand said Tuesday that customers were notified…via phone and email." Uh, no you didn't. Still nothing from @WAplanfinder — Paul Kearney (@iam_paulkearney) February 25, 2015

@WAplanfinder Get it together. 3x billing mistake + suggesting that I dispute the charge with my bank because you can't undo it is CRAZY. — Heather Moore (@heathrmoor) February 25, 2015

@WAplanfinder Get your customer support team informed. They are telling customers that they need to dispute the charge with their banks. — Heather Moore (@heathrmoor) February 25, 2015

Honestly, shocked at the ineptitude of @waplanfinder handling of this massive mistake. You'd think they'd be practiced at fixing by now — Charles Redell (@CharlesRedell) February 25, 2015

.@WAplanfinder You took THREE X the amount I authorized you to take. My bank has now charged me fees for your ERROR! #angry @KING5Seattle — Kari Quaas (@kariquaas) February 25, 2015

.@WAplanfinder charged me 3X what I s/b charged due to "software error" No timeline for refund & no notice of error I called @KUOW #EpicFail — Charles Redell (@CharlesRedell) February 25, 2015

HORRIBLE!!! I actually paid 4 times the amount! I paid my premium early on 2/17 and today got charged again at 3 ti…https://t.co/UXHokGpNWo — Professor Clix (@ProfessorClix) February 25, 2015

Hey @WAplanfinder, when people can't buy food because of your banking "error", it's a REAL PROBLEM. cc @strangerslog — Captain Beer (@captbeer) February 26, 2015

@WAplanfinder I'm going to need you to refund me with interest on that 3x withdrawal you took. Back me up, @GovInslee — Wyatt Kirby (@Odisant) February 25, 2015

@WAplanfinder WTH?!? Just opened email from you & I was charged $707.55 (my premium X3), WHY exactly? HOW does crap like this happen?!? 🙁 — Miss Beth 🙂 (@lilkaraokediva) February 24, 2015

Fortunately, Wash. insurance exchange officials are all over it:

Washington Healthplanfinder will be unavailable for planned maintenance from 10 p.m. tonight until 2 a.m. Tuesday. — WA Healthplanfinder (@WAplanfinder) March 3, 2015

Washington Healthplanfinder will be unavailable for extended planned maintenance until 5 a.m. Monday. — WA Healthplanfinder (@WAplanfinder) March 1, 2015

Washington Healthplanfinder will be unavailable for planned maintenance from 10 p.m. tonight until 2 a.m. Friday. — WA Healthplanfinder (@WAplanfinder) February 27, 2015

Washington Healthplanfinder is back online after unplanned downtime. — WA Healthplanfinder (@WAplanfinder) February 26, 2015

Washington Healthplanfinder will be unavailable for planned maintenance from 9 p.m. tonight until 2 a.m. Wednesday. — WA Healthplanfinder (@WAplanfinder) February 25, 2015

The absolute inefficiently of @WAplanfinder is just … comical at this point. Each number I call tells me to call another number. — Amanda MT (@AMartinTully) February 27, 2015

@WAplanfinder did you know that one of your support numbers connects to a fax machine? #youhadonejob pic.twitter.com/H8C7kTVyup — Jeff Stewart (@je0xff) March 3, 2015

Sent @WAplanfinder email complaining about constant expiring passwords. Their response: here’s how to change your password. #FAIL — Mark Munz (@mmunz) February 27, 2015

Awesome.

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