Korean media outlet Yonhap is reporting that Samsung is expected to announce an unprecedented recall of all Galaxy Note 7 models sold at home and abroad within the next week, a company official said Thursday.

The news coming after reports that some of the devices have exploded while being charged due to problems with the battery.

“The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers,” the official told Yonhap, on the condition of anonymity.

A report appeared on Android Community last week, while Business Korea reported a second instance from South Korean social media.

“My boyfriend’s Galaxy Note7 exploded while charging at night. I woke up by the bang and the smell of smoke,” a South Korean user reportedly said.

Major Blow for Samsung Mobile Recovery

(REUTERS) The recovery in Samsung Electronics Co Ltd’s mobile business suffered a blow on Thursday as reports of exploding batteries forced the firm to delay shipments of Galaxy Note 7 smartphones, and knocked $7 billion off its market value.

Investors drove the stock to two-week lows after the global smartphone leader told Reuters late on Wednesday the shipments had been delayed for quality control testing, and that shipments to South Korea’s top three mobile carriers had been halted.

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Faults with the new premium flagship device could deal a major blow to the South Korean giant, which was counting on the Galaxy Note 7 to maintain its strong mobile earnings momentum against Apple Inc’s (AAPL.O) new iPhones expected to be unveiled next week.

“This is some major buzz-kill for Samsung, especially given all of the hard-earned excitement that products like the Note 7 have been garnering lately,” IDC analyst Bryan Ma said.

“The pending Apple launch puts all the more pressure for them to contain this quickly. The timing of this couldn’t have been worse.”

Sister company Samsung SDI Co Ltd (006400.KS) said that while it was a supplier of Galaxy Note 7 batteries, it had received no information to suggest the batteries were faulty.

Several people posted images and videos of charred Galaxy Note 7s online and said their phones had caught on fire.

“Be careful out there, everyone rocking the new Note 7, might catch fire y’all,” one user said in a YouTube clip showing a burnt Note phone. It was not immediately possible to confirm the veracity of the clip.

Samsung’s shares, which hit a record high of 1.694 million won last week, fell 2 percent, and Samsung SDI tumbled 6.1 percent, versus a 0.1 percent fall for the broader market .KS11.

Several South Korean media reports, without citing direct sources, said Samsung will soon announce a plan to recall affected Note 7 phones and replace their batteries as opposed to giving the users a new device. A Samsung spokesman declined to comment on the reports.

Damage Control

Last year, production problems for the curved displays for the Galaxy S6 edge model resulted in disappointing sales, and Samsung risks a repeat this year if it cannot address the Galaxy Note 7 problems quickly.

Its mobile profit is on track to post annual growth for the first time in three years, thanks to robust sales of the Galaxy S7 and S7 edge devices that it launched in March to critical acclaim.

The Galaxy Note 7 received similar praise, raising expectations for strong sales in the second half. Samsung said in August demand for the new handset, priced at 988,900 won ($882) in South Korea, was far exceeding supply, pushing the firm to delay the launch in some markets.

HDC Asset Management fund manager Park Jung-hoon said it now appeared inevitable that Samsung’s smartphone average selling price and profits would miss lofty second-half expectations.

“Apple is supposed to show off the iPhone 7 next week and this issue has emerged, so the current state of things do not look good,” he said.

Though a components pick-up will buttress overall profits, Park said mobile operating profit might decline by up to 200 billion won for July-September.

The mobile division accounted for about 54 percent of Samsung Electronics’ January-June operating profit of 14.8 trillion won.

Hyundai Securities said in a report that the Galaxy Note 7’s problems should be resolved within a “few weeks”.

The brokerage retained its third-quarter operating profit forecast of 8.5 trillion won.

REUTERS

Reporting by Se Young Lee; Editing by Stephen Coates and Simon Cameron-Moore