Our Role The City's Engineering Department is prepared and ready to respond 24 hours a day to snow, ice and extreme weather.

Find out more » Your Role Residents and businesses play an important role by removing snow and ice from sidewalks and surrounding property.

Find out more » Are You Prepared? Get in the know about snow with tips to help you through the winter season safely. From travel tips for drivers and pedestrians, to how to prepare your green bin, and reducing flooding on your street when the snow melts.

Find out more » Snow Angels Program Snow clearing can be particularly challenging for seniors and people with limited mobility. This program will attempt to pair them up with neighbouring volunteers, however, the City cannot guarantee availability of this service. Please phone 604-294-7388 for more information.



City Contacts

Be advised that during heavy snow conditions we may experience a higher volume of calls than normal.

Snow and Ice Covered Sidewalks To report uncleared sidewalks, please provide addresses for inspection and enforcement to 604-294-7460 or engineering@burnaby.ca. Reminder: Owners or occupiers of residential or business properties are required to remove snow and ice from all sidewalks surrounding their property by 10:00 AM every day, including holidays, per Section 31 of Burnaby's Street and Traffic Bylaw.

Engineering Department

Phone 604-294-7460 or email engineering@burnaby.ca

Monday - Wednesday & Friday, 8:00 AM to 4:45 PM

Thursday, 8:00 AM to 8:00 PM

Emergency Dispatch

Hazardous conditions

Downed trees

Potholes

Localized flooding

Garbage, Recycling & Green Bin

Missed collection or items not picked up

Damaged bins

Parks & City Facilities

Hazardous conditions in a park or on a trail

Parking lots at a park or city facility

Sidewalks bordering a park or city facility

Other Resources

Phone 604-294-7200 Available 24-hours for reporting:Phone 604-294-7972 or email solidwasteandrecycling@burnaby.ca Monday - Friday, 8:00 AM to 4:45 PMFor reporting:Phone 604-294-7206 or email parks.ops@burnaby.ca Monday - Friday, 7:00 AM to 3:30 PMFor reporting issues related to: