Bob Weir: The Enhanced Experience For Two People FAQ

Q: Does this package have a minimum age?

A: Nope! This package does not have a minimum age.

Q: Can I choose where my seat is for the show?

A: You will be able to narrow down your search depending on what is still available during the ticket selection process.

Q: How will I receive my physical copy of Bob Weir’s new album, “Blue Mountain”?

A: You will receive an additional email with instructions on how to redeem your CD. Offer must be redeemed by 10/22/2016. One CD per online ticket order. US/Canadian residents only.

Q: Where will I receive my tickets?

A: We will have a separate Enhanced Experience check-in for you on the day of the show. This is where you will pick up your tickets,Enhanced Experience credentials and any additional merchandise. The ticket purchaser will receive an informational email with all of the event details including the times and locations for all Enhanced Experience activities as it gets closer to the event. Please be sure to bring a valid photo identification.

Q: Is parking included?

A: Parking is not included. Please refer to the venue for more info regarding parking.

Q: When can I check in as an Enhanced Experience guest?

A: Generally, check-in opens about 1 hour before the soundcheck. More specific times will be announced in the informational email we will send to you about a week before the event.

Q: Is there a secure space that I can leave my Enhanced Experience merchandise during the show?

A: Once you check-in and receive all appropriate merchandise, you should have the opportunity to bring items back to your car before getting your ticket scanned and entering the concert venue.

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will pick up everyone’s credentials and distribute accordingly. There is a possibility the original purchaser can notify the on-site staff upon arrival that additional quests will be arriving later. However we strongly suggest everyone arrive all together.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: YES!!!