How to turn your gas off at the meter in an emergency (if it is safe to do so)

If the gas supply is in a cellar or basement then don’t turn it off. Evacuate the building and do not re-enter as the concentration of gas may trigger an explosion, from even a small spark.

If your meter is easy and safe to locate, to turn off your gas supply, first locate the gas emergency control valve, which you should find next to the meter. In newer houses, the gas meter and isolation valve are often outside in a meter box. If not, try looking under the stairs, beneath the kitchen sink or in the garage. We suggest you find out where your gas meter and emergency control valve is, so you’re prepared in case of an emergency.

To turn off the gas supply, simply turn the handle a quarter turn so the lever is at 90 degrees to the upright gas pipe.

Remember, if you smell gas, extinguish any sources of ignition and ventilate the building by opening doors and windows. Do not turn any electrical switches on, don’t smoke and don’t use your mobile phone.

If you are in immediate danger evacuate the building and then call the Gas Emergency Service on 0800 111 999.