The Victor School District says procedures outlined by its transportation department were properly followed Tuesday by one of its drivers that would not let a group of students that were allegedly acting inappropriately off a bus pulled over on the side of the road.

A video circulated on social media by one of the parents shows the parents screaming at the driver to let their kids off the bus, while the kids onboard were pounding on the windows and crying. Apparently, the issue on board the bus was so problematic, the bus driver requested additional help from the transportation department before continuing to transport students. A State Trooper that was in the neighborhood on another call came over and got the bus driver to open the door and then let the kids off.

The district said an investigation into this, “unfortunate and unacceptable situation” is underway.