Frequently Asked Questions (FAQ’s) on flight delays or cancellations

Q. Am I entitled to compensation for a delayed flight?



A. Yes you are entitled to claim compensation for a delayed flight of 3 hours or more on arrival. You can enter your flight details into our Compensation Calculator and check for free the compensation amount that you are entitled to claim from the airlines.

Q. How long flight should be delayed before compensation?

A. Flight delay on arrival for 3 hours or more entitles you compensation from the airlines. To know flight delay status on arrivals, you can check the flight timetable displayed at the arrival airport.

Q. How long can I go back to claim compensation for delayed flight?

A. You can go back up to 6 years for the flights delayed in or from UK for an EU regulated airline. For the flights delayed in or from other EU member states such as Germany, Austria, France, Italy, passengers can go back up to 3 years to claim compensation for delayed flights.

Q. How to claim compensation for delayed flight?

A. If your flight is delayed for 3 hours or more you are eligible to claim from 250€ to 600€ depending of the distance of your flight. You need to first calculate the delayed flight distance then the number of hours your flight was delayed and then report it to the airlines through airlines complaint letter. To make it easier we have an ultimate guide on “Claiming Flight Delay Compensation“.

Q. How to find out if a flight is delayed?

A. You need to enter your flight number and flight date into our compensation calculator to find out if your flight was delayed and you are eligible to claim compensation for it. Alternately you can use flightview or flightstats website to check your flight status before claiming compensation.

Q. Can I get a refund for a delayed flight?



A. EC Regulation 261/2004 entitles you to claim refund of your ticket cost for a flight delayed to depart beyond 5 hours. Airlines should refund you money back to your bank account within 7 days of reporting your flight delay. Read More: Refund for Delayed Flight

Q. How to request compensation for delayed flights?

A. We have compared different ways to request compensation for your delayed flight:

Claim Yourself: Use our free flight delay reimbursement claim letter template and send the letter to airlines.

Use our free flight delay reimbursement claim letter template and send the letter to airlines. Claim through Us: Assign us to claim compensation on behalf of you by filling the claim form and signing the digitized authentication letter.

Assign us to claim compensation on behalf of you by filling the claim form and signing the digitized authentication letter. Through Lawyers: They may charge additionally fee from £25 to £455 + hearing fee of £25 to £335 for your flight delay case.

Q. Do airlines have to compensate for delayed flights?

A. EU flight passengers are eligible for compensation for delayed flights beyond 3 hours on arrival. While, if the flight is delayed during departure beyond 2 hours, Airlines must offer passengers free of cost meals and refreshments for the reasonable waiting time, 2 telephone calls, send emails or fax.

Q. Flight delayed due to bad weather, Can I claim?

A. If the airlines were able to avoid the flight delay there may be chances you can claim for your delayed flight. You may or may not claim for flight delays due to bad weather. We have a complete database of flights valid for claim. Use our free Delayed Flight Compensation Calculator to know whether you are able to claim for your delayed flight.

Q. How can I check my compensation claim if I give it to Claim Flights?

A. Claim Flights GmbH has a login area under which you can check the current status of the claim and all communication.

Q. Can Claim Flights help for missed connection flights?

A. Yes, Claim Flights can help on any kind of flight delay issues.

Q. What is the success rate in court?



A. Our court success rate is close to 100%.

Q. What is the difference between the flight compensation portals like Claim Flights, EuClaim, Flightright, Refund.me, Flight-Delayed and FlightDelays?



A. All flight portals have different reviews, experience, prices, services and conditions. You should check the terms and conditions and prices before you enter your claim. EuClaim, FlightRight, Refund.me, Flight-Delayed and Flight Delays are competitors of Claim Flights.

Q. What are my rights when my flight is delayed?

A. EC Regulation 261/2004 entitles European flight passengers to claim compensation up to 600€ (£462) for flights delays on arrival for more than 3 hours of scheduled arrival time.

Montreal Convention is designed to unify numerous international airline liability treaties and to provide more transparent legislation regarding the international carriage of passengers, baggage and cargo. It is currently valid in US, EU, 110 UN member states and 30 other countries.

Q. How to claim compensation for cancelled flights?

A. You can claim compensation for cancelled flights if you were not informed by the airlines before 7 days. If you were informed between 7 days to 14 days, the compensation amount gets reduced by 50%.

Q. What is flight cancellations?

A. Flight is said to be cancelled if the flight with which you had booked your ticket doesn’t operate on its scheduled date and time.

Q. Can I get refund in case of flight cancellations?

A. If you were informed about your cancelled flight before 14 days. You can ask for the refund of your ticket cost from the airlines for your cancelled flight. You can use our free flight cancellation letter template to write a letter for claiming compensation from airlines by yourself. Or you can also claim through us.

Q. When I claim compensation for cancelled flight?

A. If your flight was cancelled and you were offered alternate flight which later gets delayed on arrival for more than 3 hours entitles you compensation between 125€ and 600€ depending upon the hours your flight was delayed on arrival.

Q. What to do if airlines won’t respond you back?

A. If airlines won’t respond you back even after eight weeks you can escalate your case to Civil Aviation Authority CAA. Alternatively hire a lawyer for your flight delay case or hire a claim company.

Q. Can I claim compensation for holiday packages flights?



A. Yes, EU air passenger rights Regulation also applies to travel packages, delayed flight compensation must be claimed against the operating air carrier and not against the tour operator.

Q. What causes flight delays?



A. Flight delays can be caused due to numerous reasons such as congestion in air traffic, strike, mechanical or technical failure, maintenance issues, extreme bad weather, security threats, etc.

Q. Can I get compensation from airlines for lost luggage/baggage?

A. Yes, you can get compensation for lost or delayed luggage. You may have the legal right to ask compensation from airline if your checked-in luggage was delayed, lost or damaged. Read More on Baggage Claims.