Technical Specifications

Mac:

OSX 10.9.5 - 10.15

Windows:

Windows 8.1 64-bit

Windows 10 64-bit

Please Note: Windows 7 is not supported (no BLE support)

Bluetooth compatibility:

Bluetooth 4.0 or higher, with BLE (Bluetooth Low Energy) compatibility

Please Note: Not all Bluetooth systems have BLE. If you do not have BLE, you can use a BT 4.0 USB (dongle) adapter. Suggested adapters:



IOGEAR GBU521 Bluetooth 4.0 USB Micro Adapter

Plugable USB Bluetooth 4.0 Low Energy Micro Adapter

These adapters have been proven to work with the Nx Head Tracker on both Mac and Windows, although they do not officially declare support for Mac.

Important notes for Windows 10 users:

In certain scenarios, due to BLE issues with Windows 10, users may experience issues when attempting to:

Pair devices: The head tracker may not pair, disconnect, or fail to transmit tracking data. You can usually solve this by restarting the head tracker and pairing again.

Rename devices: Renaming may fail, or the head tracker may revert to the default name.

Update firmware: See more below.

We plan to release a hotfix for the head tracker application addressing these issues by the second quarter of 2020.

Firmware Updates:

Until further notice, Nx Head Tracker firmware updates are not supported or recommended on Windows 10 machines.



Nx Head Trackers are shipped fully functional with the factory firmware, so firmware updates are not truly necessary at this point.



If you wish to update anyway: until we can resume support for Windows 10, you may update the Nx Head Tracker on a supported macOS system with the WavesHeadTracker installed. However, you should know that this available update only improves issues related to excessive battery consumption after manual shutdown of the device. To avoid this battery consumption issue, simply do not shut down the Nx Head Tracker manually; it will shut down automatically 3 minutes after disconnecting or quitting the application.



In rare cases, a failed firmware update may render head trackers unusable. In such cases, please contact technical support. If found necessary, Waves will replace your head tracker.