“My wife and I, we kept on saying how can they get away with this,” Giles said.

In an email, the general manager of Flagstaff Buick GMC Rich Beecroft told the Arizona Daily Sun that all the customer complaints they are aware of are being dealt with.

“We genuinely are concerned for our customers, and have every and all intentions to make it right with them, and are currently finishing this process,” Beecroft wrote in an email.

Fabian said while Martin has paid off vehicles in two of the four complaints, damages are yet to be determined.

The general manager of the Mercedes-Benz dealership did not respond to requests for comment.

Lawsuits

Giles, who has lived in Flagstaff for two years, said he went to the Martin dealership because he wanted to get a vehicle that could handle winter weather.

“I think that two-foot snowstorm we had in December kind of broke me, so I wanted to get into something that was a little more responsible,” Giles said.