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CIVIL MATTER. HAS BEEN ROUGH. DA NASHAWNDA JOHNSON HAS SPENT THE LAST MONTH REFLECTING ON T WORST DAY OF HER MORE THAN 10-YEAR CAREER WITH MCDONALD’S. IT WAS HERE, AT THE COLERAIN TOWNSHIP LOCATION NEAR RONALD REAGAN HIGHWAY, WHERE SHE WAS PART OF THE NOW INFAMOUS OVER-THE-COUNTER FOOD FIGH BRITANY PRICE SAYS SHE WAITED FOR AN INCORRECT FOOD ORDER TO BE FIXED, AND EVENTUALLY THREW BAGS OF FOOD AT NASHAWNDA. BRITNAY SUFFERED A SHATTERED CHEEKBONE AND BROKEN NOSE WHEN NASHAWNDA CHUCKED A BLENDER AT HER, AND IT RICOCHETED OFF HER FACE >> HER DEMEANOR FIRST OFF, W JUST VERY AGGRESSIVE, VERY INTENSIVE AND ALMOST DEMEANING >> SHE THE ONE STARTED THIS. IT WOULD’VE NEVER WENT DOWN LIKE THAT IF SHE WOULD HAVE NEV THROUGH STUFF AT ME. DAN: NASHAWNDA SAYS IT WAS SHIFT CHANGE AND SHE WAS IN THE BACK WITH THE GENERAL MANAGER VERIFYING MONEY. SHE SAYS SHE ASKED THE GENERAL MANAGER TO HANDLE THE SITUATION SO SHE COULD FINISH. >> SHE WAS LIKE STOP DOING WHAT YOU’RE DOING, JUST GO UP THERE AND GIVE HER THE REFUND. AS SOON AS I GET UP THERE, IT’S GOING TO BLOW UP, YOU HEAR HOW SHE’S UP THERE JUST GOING OFF, CUSSING, JUST BEING REAL IRA AND REAL RUDE UP THERE.’ DAN: NASHAWNDA SAYS SHE COULD HEAR CUSSING AS SHE APPROACHED THE COUNTER AND TALKED WITH BRITNAY ABOUT EXCHANGING THE FOOD. SHE ALSO SAYS ONLY MANAGERS HAVE THE CODE TO PROCESS REFUNDS, WHICH ADDED TO BRITANY’S MORE THAN 25 MINUTE WAIT TIME. NASHAWNDA SAYS SHE THEN WENT TO GET THE GENERAL MANAGER BECAUSE THIS SITUATION WAS GETTING WORS >> I WENT TO THE BACK AND SHE STARTED ASSAULTING ME FROM THE BACK. SHE THREW A CHOCOLATE MILK AND HIT ME IN THE HEAD WITH IT. THE APPLE JUICE HIT ME IN THE FACE. SHE STARTED GOING CRAZY AND EVERY ACTION HAS A REACTION. DA SHE SAID SHE DID NOT REALIZE THAT SHE THROUGH A BLENDER. >> I DO REGRET IT. I MISS MY JOB. DA AS NASHAWNDA LOOKS FOR A NEW JOB, BRITANY SETS MORE DOCTOR’S APPOINTMENTS. IT’S A PAINFUL OUTCOME. I NEVER HAD NO INCIDENT LIKE THIS. NEVER, BECAUSE I’VE ALWAYS BEEN ABLE TO DIFFUSE THE SITUATION TO WHATEVER IT IS, THEIR FOOD IS WRONG, WE CHEATED THEM OUT OF MONEY, OR ALWAYS, IT NEVER GOT TO THIS POINT. DA SHE SAYS SHE IS IN THE PROCESS OF FINDING THAT NEXT JOB. NO CRIMINAL CHARGES WERE FILED BUT THE ATTORNEY SAYS HE HAS A CIVIL CASE AGAINST MCDONALD’S IN THE WORKS. SHEREE: WE ALSO REACHED BACK OUT TO MCDONALD’S FOR AN UPDATED STATEMEN

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WLWT obtained exclusive video of a fight between a manager and a customer at McDonald's and shared the customer's side of the story on Tuesday.Now, the manager involved has shared her side of the story with us, describing what happened last month.She said the fight happened right around the time the shift changed, and tempers flared before food and a blender started flying.While no charges have been filed, this case has left a mark on all involved."It's just been just rough since Sept. 22," Nashawnda Johnson said.Johnson said she has spent the last month reflecting on the worst day of her more than 10-year career with McDonald's.She was working at the Colerain Township location near Ronald Reagan Highway when she became part of the now-infamous over-the-counter food fight.Britany Price said she waited for an incorrect food order to be fixed and eventually threw bags of food at Johnson.Price suffered a shattered cheekbone and broken nose when Johnson chucked a blender at her and it ricocheted off her face."Her demeanor, first off, was just very aggressive, very intensive and almost demeaning," Price said.Johnson said she remembered the incident differently."She's the one started this. It would've never went down like that if she would have never threw stuff at me," Johnson said.She said it was shift change and she was in the back of the restaurant with the general manager verifying money.Johnson said she asked the general manager to handle the situation so she could finish."She was, like, 'Nashawnda, stop doing what you're doing. Just go up there and give her the refund.' So I'm, like, 'Karen, as soon as I get up there, it's going to blow up. You hear how she's up there just going off, cussing, just being real irate and real rude up there,'" Johnson said.She said she could hear cursing as she approached the counter and talked with Price about exchanging the food.She also said only managers have the code to process refunds, so cashiers were only able to service new customers, and that added to Price's more than 25 minute-long wait time.Johnson said she started to work on the refund but then went to get the general manager because the situation was getting worse."As me, walking away from the register, going to the back, she just started assaulting me from the back. She threw a chocolate milk and hit me in the head with it as I had my back turned. So I turn around. Here come the apple juice. Hit me in the face. All the Happy Meals and the brown paper bags. She just started going crazy," Johnson said. "So every action has a reaction. So while I'm getting assaulted, I just picked up anything that was right there and just threw it back at her."She said she didn't realize she threw a blender.WLWT News 5's Dan Griffin asked Johnson if she regretted throwing objects."Yeah, I do, because I miss my job. That's what I do," Johnson said.As she looks for a new job, Price is setting more doctor's appointments.The outcome of the incident has been painful for both women."I never had no incident like this. Never, because I've always been able to diffuse the situation to whatever it is. Their food is wrong, we cheated them out of money, or -- always, it never got to this point," Johnson said.Johnson said she has an interview for a new job on Thursday.While no criminal charges have been filed, Price's attorney said a civil case against McDonald's is in the works.WLWT also contacted McDonald's, asking for another updated statement to take Johnson's side of the story into account. So far, we have not heard back.