03:36 01 Aug 18

Should change name to IMPERFECTIONS. I took my Porsche Panamera to Perfections after someone backed into my car and ... crumpled my front bumper. Doug and co appeared skilled and experienced and got me in right away to replace and paint my bumper. When the replacement bumper arrived, I dropped the car off and the next day they informed me that it was all ready to go, so I picked up after work, at dusk. Seemed rushed to me, but they are the “professionals”. The next morning in daylight, upon inspection, the entire bumper was riddled with orange peel and paint ripples. Nasty. I immediately called Doug to notify him of the poor workmanship, and he told me to bring it in for a wet sand which I did. When picking up that same afternoon, it appeared that a toddler had been let loose with a sanding block on my freshly (horribly) painted bumper. Giant scratch marks and scraped patches over the heaviest orange peel areas, the sheen was gone, it was unlike anything I had ever seen. Still riddled with imperfections. I expressed my concern with the extremely botched sand job and said I would like a repaint. The following week he reluctantly got my car in there and this time kept it for an entire week. They said to pick it up on the Friday at 1pm. I went at 4pm and it was not done. Doug was kneeling in front doing his best to polish and hide the second terrible orange peel coat of paint. I told him again, this was one of the worst paint jobs I had ever seen. He instantly became irate and told me it was a suitable job and “why should it matter, I could just cover it up with 3M wrap” in a very hostile tone. The car had been driven. There was white paint shop dust all over the interior, white footprints on my door panels, white fingerprints in the door jams, and even white dust finger prints all over my rear seatbelts, as well as a large scratch on the back of the drivers seat from someone’s foot. Someone from the paint shop had been sitting in the back seat, buckled in. Very unnerving to think that 3-4 shop employees took a joyride in my Porsche. It was an absolute mess. To top it off he charged me the $300 deductible upon the original pick up, and when I complained about this shop to ICBC I was informed that my deductible had been waived weeks before I even brought the car in which Perfections would have known. Doug had taken my money so he wouldn’t have to wait to be reimbursed by ICBC, Instead I ended up waiting the 6 weeks for my reimbursement. I am attaching photos. You won’t believe your eyes. If you care about your vehicle at all please do yourself a favour and do not take it to Perfections. read more