CARSONVILLE, Mich. – It was supposed to be a fun day at Forester Park for Melissa Loveless and her 3-year-old daughter Ava. They had just arrived when Loveless accidentally locked her keys in the car with her sleeping daughter.

She yelled and banged on the window, but the little girl wouldn't wake up. Loveless started to panic and called 911.

"They told me there was nothing they could do about it and I probably overreacted but I just threw the phone," Loveless said.

In retrospect it was the wrong thing to do.

"She needed help," said Sanilac County Sheriff Garry Biniecke, who is investigating what went wrong in this incident. "Unfortunately when the call was terminated, we lost some additional information could have been gained to determine how serious this was."

Sanilac county covers 960 square miles. There were three squad cars working that shift, and not one was close to the park. The closest was 20 minutes away, assuming the squad was using lights and sirens to get there

Loveless ultimately did what the dispatcher should have told her to do the minute she called, she had a friend break one of the SUV's windows. Ava slept through the whole thing, woke up and was thrilled to see she was at the park.

Sanilac deputies don't usually carry tools to pop locks. About six years ago they helped a person who had locked their keys in their car and accidentally severed some electrical wires trying to pop the door and were threatened with a lawsuit for their trouble. Sheriff Biniecke says he's going to buy all the squads tools just in case a situation like this arises in the future.