This post is a bit narrower in scope than my others but I think the solution is too cool not to share so here goes…

Office 365 has a very helpful (no sarcasm) feature which auto-maps mailboxes for Outlook users if said user has Full Access permissions to the mailbox. For example, if Norma in accounting has full access to the Accounting shared mailbox then it will automatically appear in her Outlook without her having to follow this process (The Old Way). If Norma’s assistant, George, is gr...