I was wondering if others had experienced this.



My 2013 has had a persistent issue with a loud clunk that can be heard and felt in the steering wheel when transitioning between acceleration and regen at low speeds. Tesla has in the past replaced control arms and steering bolts to address the issue without luck, but did replace the entire motor assembly and that worked for a few years. At the time I was asked to bring the car back in if it recurred because this was an issue Engineering was tracking.



So I have an extended warranty, and the issue has returned, so I scheduled an appointment. Apparently since there is a noise component, there is a non-refundable $390 diagnostic fee, plus any resulting work will not be covered by the extended warranty because a noise is involved. My ESA specifically does exclude "adjustments necessary to correct sqeaks, rattles, water leaks, or wind noise," but this is none of those. I asked about this, and the SC's position is that if the vehicle is making a noise, noises aren't covered and the defect isn't covered by the extended warranty.



Has anyone encountered anything like this before? I'm a little baffled given the vehicle's service history for this exact issue, which I mentioned in the visit notes.

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