Important information about your abode order. View this email in your browser Critical Server Maintenance Tonight 6PM to 8:30PM PST (9PM to 11:30PM EST) Hello,



There will be a critical server maintenance window tonight between 6PM and 8:30PM PST (9PM to 11:30PM EST). We do not take these steps lightly and believe that the maintenance we are taking will allow us to transparently work in the future without having to impact the availability of your system. Our team has identified some areas with software fixes that will add further stability to our architecture and greatly reduce service impact events in the future. While the system is currently functional for most users, we want to ensure that an unplanned event (i.e. a service issue at AWS or something unforeseen) does not result in another unplanned outage.



Steps to Minimize the Impact In Your Home

If you, a family member, roommate, or another person you are expecting will be home during this window, we have included some steps which should minimize the impact. If you are traveling, do not expect anyone to access your home during the window period, or do not expect to return home during this period, the steps below are not needed as the local siren will only activate in the event of an alarm. You can place your gateway into "Standby" prior to this maintenance event to prevent the alarm from accidentally being tripped or hearing a siren without the ability to disarm the gateway (i.e. for users who no longer have their KeyFob or do not have a keypad).

You can "Disable All Gateway Sounds and External Siren Sounds" by using the abode Web Application prior to the maintenance window. This will cause all sirens, beeps, chirps from activating during this service window. We have created a support article that is located here with step by step instructions on how to disable the Gateway Sounds (and external sirens if you have any) to minimize the impact of this maintenance window.

Check https://goabode.com/status during the event for updates during the window We don't take this maintenance window lightly and have fully considered all options in terms of timing tonight, this weekend, etc. and felt that it was much more preferable to perform the maintenance as quickly as possible to mitigate the risk of another unplanned outage, while also giving us much more flexibility to perform further optimizations this weekend without impacting your system.



Sincerely,



abode Network Operations team

https://goabode.com

