A wave of social media posts from people planning their weddings and other special events at the venue grew over the weekend and swelled into Monday, prompting a response from the business’s management.

Many of the complaints on social media centered around phone calls that had not been returned during normal business hours. This media outlet visited the business and found the door closed during morning and afternoon hours that had been listed as being “open for operation.”

Kayla Marsh of Receptions in Fairfield, a company that provides similar services, said the business is trying to help those who were booked at the Fairfield Banquet and Convention Center.

“We are doing everything we can to help brides find a date and similar package at our venue,” Marsh said.