Getting amazing Airbnb five star reviews is vital if you want to flourish on the platform. Having guests that recommend you is the greatest method you can utilise to build credibility and ensure more bookings come through. To achieve the famed superhost status you will have to set the bar high, due to Airbnb requiring you to attain five star reviews for 80% of all reviews posted.

Don’t set the expectations too high but wow the guest in reality

Guests tend to associate their reviews based on what they envisage your property and host providing. Expectancies are built around your listing, meaning that if you allocate your guests with a premium experience and professional service the guests will exceed in their expectations of the stay. This leads to superb and five star reviews. The key lesson to learn from this is that you should never exaggerate your property, as the element of surprise for your guests through activities like a welcome pack will surpass their expectations. Furthermore to get the best reviews there should be no unanticipated negatives, implicating that honesty is imperative when portraying your property on Airbnb.

Communicate efficiently and effectively to attain Airbnb five star reviews

For some people staying in an Airbnb listing can be an uncomfortable experience if they have never used the platform. Guests can be entirely reliant on the host regarding their experience. If the host is unorganised and not reliable it can lead to guests being put in awkward situations, for example being locked out in an unfamiliar location and contacting the host to no avail. This could be a traumatic experience for the guest if this situation were to occur during bad weather or at a demanding time.

To avert any issues you must communicate with your guest meticulously if they send you a message. We recommend that you reply swiftly and respectfully to resolve any concerns the guest has raised. Following the completion of a booking we advise that you send your guests a local guidebook welcoming them to the area they will be staying in, information regarding the property, neighbourhood and directions. You should also enclose the check-in process you’re employing.

Formulating a personal experience for the guest for Airbnb five star reviews

Creating a relationship with your guests is imperative. Guests that like their hosts as a person and feel comfortable with them will often forgive you for minimal concerns that may transpire. We recommend spending a little time with your guests following the check-in and meet/greet process, this way you’ll get to know each other a lot more. If you are a host without the time for in person communication we suggest leaving a welcome note in the property and a welcome pack. You should also give the guests tips regarding the local vicinity, such as your favourite restaurants, bars and viewpoints. Another option for the digitally savvy host is to create a welcome video message for the guests to show you care and it gives a personal touch.

Study your guests prior to the booking taking place

One last tip for you attain Airbnb five star reviews is to find out a bit about your guests requirements. This procedure will only work if they have used Airbnb before, as you will need to view their profile. Visit the profile and check out whether they have any reviews, if they do you can view the host that left the review. The possibilities are that your guest likewise left a review of the host, therefore you can utilise this to see what was said in the review. Go through the host’s property listing viewing the reviews to locate the one your guest posted. Use this review for pointers so you can identify what the guest’s standards are and if they posted any complains within the review. For example if the guest mentioned a lack of cleanliness you must pay particular consideration to that factor of your listing.

For more information on Premium Property Management please contact us at contact@winwinnkeeper.net or visit our website www.winwinnkeeper.com Don’t forget to share the blog post and leave a comment below, we love hearing about your experiences