Page Content









Introducing the Cardiff Gov App!





Join thousands of residents and visitors who have already downloaded the app for a smarter way to connect with council services.





With the ‘Cardiff Gov’ app your reports are automatically routed to the right team, allowing us to resolve them in the least amount of time.





Some key features:





Check your recycling and waste collection dates and set up reminders.



Check your Council Tax account.



Sign up for Council Tax e-bills and notifications.



Report a street cleansing problem such as littering or dog fouling.



Report fly tipping straight from the scene.

Report a problem on the road or pavement.​







We will be adding new services and functionality regularly in future releases.





Your data is safe with us

We are committed to keeping your information and details safe and compliant with the law. Please see our Privacy Notice​ for more information.







App Services available in latest release - September 2020 In the latest release you will be able to book a bulky item collection​ from a residential property in Cardiff.



If you need to pay for your collection you can make a secure payment.



Find out more about bulky item collections including what materials we accept and read our bulky item collection terms and conditions.

App Services available in latest release - January 2020



Bags and caddies available to order will depend on the collection services at your property.



Find out more about recycling and waste collections in Cardiff​.

In the latest release you can find out where to pick up recycling bags locally or order bags and caddies to be delivered to your property.Bags and caddies available to order will depend on the collection services at your property. App latest release Version 2.0.0 - December 2019



light or dark theme option,

better navigation based on user top tasks,

easier to access services, and

improved usability.



​Search our A – Z of recycling for advice on how to get rid of household items.



We have also made some general fixes and updates to improve performance.

We have introduced a brand new design including: App Services available in latest release - August 2019 Street cleansing​



Select a location on the map with pin drop or enter a postcode



Report a problem with:​

Litter build-up

Leaves on the pavement



Leaves on the road

Litter bin needs emptying

Damaged litter bin

Dog fouling

Drugs or needles

Glass​​

Human waste

Dead animal

Add up to 3 images



Option to provide details if you are happy to be contacted about the incident.



​

Roads and pavements Report a problem with:



P otholes on the road or pavement

S unken surfaces

Faded road markin gs

Speed humps

Traffic islands

Drainage

Tree root damage

Kerbs

Paving

Utility and manhole covers

Street furniture

Weeds ​

Recycling and waste Check your collection dates

Set a number of reminders for your recycling and waste collection

Set reminders for more than one property

Switch reminders on / off



​Fly-tipping GPS can be used to locate your device for ease of reporting

Select location on the map with pin drop or enter a postcode

Tell us which type of waste has been dumped

Add up to 3 images to support your report

Provide details if you saw the incident and are happy to be a witness



​Council Tax

​Set up a Direct Debit

Amend an existing Direct Debit

Sign up for e-billing and reminders

View your balance

View amount due in your next payment

View the latest payment you made

View previous payments

Make a payment

Be notified of any liability orders or court summons

Report a missed payment Personal settings ​If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.

App Settings

Select English or Welsh​.



Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.​



App developments in latest minor release - June 2019

In this release we have focused on code updates and bug fixes to improve your experience of the app.

App Services available in latest release - February 2019

Roads and pavements Report a problem with:



P otholes on the road or pavement

S unken surfaces

Faded road markin gs

Speed humps

Traffic islands

Drainage

Tree root damage

Kerbs

Paving

Utility and manhole covers

Street furniture

Weeds ​



Recycling and waste Check your collection dates

Set a number of reminders for your recycling and waste collection

Set reminders for more than one property

Switch reminders on / off



​Fly-tipping GPS can be used to locate your device for ease of reporting

Select location on the map with pin drop or enter a postcode

Tell us which type of waste has been dumped

Add up to 3 images to support your report

Provide details if you saw the incident and are happy to be a witness



​Council Tax

​Set up a Direct Debit

Amend an existing Direct Debit

Sign up for e-billing and reminders

View your balance

View amount due in your next payment

View the latest payment you made

View previous payments

Make a payment

Be notified of any liability orders or court summons

Report a missed payment

Personal settings ​If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.



App Settings

Select English or Welsh​.



Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.​



App Services available in second release - November 2018

Recycling and waste Check your collection dates

Set a number of reminders for your recycling and waste collection

Set reminders for more than one property

Switch reminders on / off



​Fly-tipping GPS can be used to locate your device for ease of reporting

Select location on the map with pin drop or enter a postcode

Tell us which type of waste has been dumped

Add up to 3 images to support your report

Provide details if you saw the incident and are happy to be a witness



​Council Tax

​Set up a Direct Debit

Amend an existing Direct Debit

Sign up for e-billing and reminders

View your balance

View amount due in your next payment

View the latest payment you made

View previous payments

Make a payment

Be notified of any liability orders or court summons

Report a missed payment

Personal settings ​If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.



App Settings

Select English or Welsh​.



Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.​



App Services available in first release - June 2018

Recycling and waste Services Check your collection dates

Set a number of reminders for your recycling and waste collection – specific time and dates (on the day, one day before, 2 days, 3 days, etc and set specific time)

Set reminders for more than one property – useful for carers, family members, neighbours, etc.



Fly-tipping GPS can be used to locate your device for ease of reporting

Select location on the map with pin drop or enter a postcode

Specify which type of waste has been dumped – fridge, bulky items electrical or non-electrical, bagged waste or large scale fly-tipping.

Add up to 3 images to support your report

Please provide details if you saw the incident and are happy to be a witness



Council Tax View your balance

View amount due in your next payment

View the latest payment you made (not if made in last 48 hours)

View details of payments for the previous year and year to date – how much, by which payment method, date

Make a payment

Be notified of any court summons on your account

Report a missed payment



Personal settings Enter your details – name, address, postcode, contact details – email address, phone number – council tax number

If you enter your personal details they will be saved to your device and will enable quicker access to all services within the app.



App Settings ​Select English or Welsh

Select whether you are willing to share anonymous data about how you use the app – this will not include your personal details.



To download the App visit the Google Play Store​​​​​​​​​​ or Apple’s App store and search ‘Cardiff Gov’.





If you have downloaded the Cardiff Gov app and would like to give us some feedback, please complete the Cardiff Gov app feedback form​ on our website or through the app itself.

​​​​​ ​ ​​​​​​​​​​ ​​​​​​​​​​​​​​​​​​​​​​​