On Tuesday, Sydney mother-of-two Laura Kimber claimed she was left stranded with her partner and children in Hamilton Island after being refused entry on to their booked Jetstar flight.

Ms Kimber said the group were stopped from travelling following her two-year-old son's tantrum, which took place shortly before landing on the original flight to their destination.

Now fellow passengers have hit back at the mother and say the ban was 'completely justified'.

'I have never heard such foul and abusive language come out of someone's mouth in public and all in front of there [sic] own children,' one passenger, Sophia Kreutzer, wrote on the Jetstar Australia Facebook page.

Scroll down for video

Laura Kimber (right, with her cousin) claims she was unfairly kicked off a Jetstar flight, but some of their fellow passengers disagree

Fellow passengers have hit back at Ms Kimber (wearing orange) and say the ban was 'completely justified'

Ms Kimber said the group were stopped from travelling following her two-year-old son Matteo's tantrum

'I saw the poor staff member walking off towards the aeroplane upset from all there [sic] abusive behaviour and let me ensure Jetstar - the staff repeatedly advised this family that them being denied boarding had nothing to do with their child.'

The passenger said staff told the family that the ban was instead due to 'the way they spoke to the cabin crew on the way over to Hamilton Island with regards to being asked to restrain their child prior to landing.'

'They repeatedly swore at the poor female staff member to the point where a male employee who worked out on the tarmac came running in to assist this staff member,' she continued.

'The behaviour of these passengers was absolutely disgusting and embarrassing. Luckily airport security had came [sic] to assist but not even that calmed the situation.

'They continued to act like absolute clowns, yelling and screaming.

'The behaviour of the family was in face the only reason why they were denies. The airport staff did a brilliant job at handling such disgusting and disgruntles behaviour. I would have done the same thing denying these passengers from travelling. ' [sic]

Ms Kreutzer concluded her post by saying the family 'didn't just deserve a 24 hour ban but a life ban' and that 'no one should have to put up with such nonsense from the public.'

Speaking to Daily Mail Australia, Ms Kimber said during their flight over to Hamilton Island, a 'stern' air hostess had come over and told her if she didn't pick up the young boy the plane could have to circle, delaying landing.

Family fun: Laura Kimber (right) and her family (pictured) were just minutes from landing in Hamilton Island when her two-year-old son threw a tantrum on the plane

Inconsolable: As Ms Kimber struggled to calm her son, she claims a flight attendant told her if she couldn't get him back in his seat the plane would have to circle instead of landing

'As they prepared the cabin for landing, Matteo, one of our twins was really overtired - it was past nap time. He was a bit cranky and he was throwing a tantrum,' she explained.

Ms Kimber said the toddler had been throwing himself off the seat and falling to the floor in front of him, despite his mother's best attempts to calm him down.

'At this stage I had a really rude air hostess come up and sternly say to me "you really need to get him off the floor or we're going to have to circle the plane because of you",' she said.

'That sort of shocked me, I told her I was trying. She got an extender belt so I could put him on my lap - which took three people to set up.

'Eventually he sat on my lap, and after about two minutes he had calmed down and by the time the plane landed he was asleep on my lap.'

Ms Kimber claims nothing was said to her after the incident and after exiting the plane the small business owner took her sleeping son to a quiet area while her partner Jae went to collect their luggage.

It was there the family claim they received a message from a Jetstar employee.

'Someone from the plane approached him and said there had been a complaint put in to or from the captain, that their child's behaviour on the plane was unacceptable,' she said.

'Jae responded "Do you know this was a two-year-old?" and the guy said "I'm just passing on a message - don't be surprised if you get refused your flight home".'

What was Jetstar Australia's response? Jetstar strongly refuted the claims to Daily Mail Australia, and claim the family's inability to fly was due to behaviour at the boarding gate. 'On February 22 our crew reported disruptive behaviour by adult passengers at the boarding gate at Hamilton Island Airport,' a spokesperson for the airline said. 'Due to the disruptive behaviour, the group of travellers was not accepted for boarding and advised they would be able to travel on the next available flight instead. 'Thousands of infants and children fly with us every day and we do not ban a passenger from flying due to a child’s behaviour.' The airline have also claimed a refund was processed in full for the unused flights to Sydney, and a complaint letter from Ms Kimber was responded to on Monday afternoon. Advertisement

The family thought nothing of it until they were preparing to head home.

After having trouble checking in online, Ms Kimber said she contacted customer service and was told there would be no issues with the family flying home.

But after attempting to pass the boarding gate, she was told to stand aside with her family as she could not get on the plane yet.

The group waited nearby for more information, and the mother-of-two was soon told staff were checking with the captain if they could board following an incident with her son on the way in.

'After waiting a while, we heard over their radio "please remove bags for Kimber and Minto", who were the other family with us,' she said.

'We asked again if we were going to get on and the lady said "At this stage you've been refused and you're not going to get on the plane".

'We were pretty shocked and upset, we were saying "how can you do this, it's a two-year-old, is this even allowed?"

'She ushered us to the baggage area, where they had brought a lot of extra staff. I was carrying one twin and my cousin was holding another. We stood in this bag drop area in the heat for about two hours.'

After some time, Ms Kimber said the family was told the issue was not with the child, as they had been told at the boarding gate, but with Ms Kimber's reaction.

Jetstar have refuted this, but an employee for another airline was caught on camera appearing to tell the family exactly that.

In what appears to be an excerpt from a heated conversation between the family and the airline worker, she is heard saying: 'It is the way you guys reacted over the two-year-old kid.'

'They told me I hadn't handled his behaviour correctly - I'm not sure what else I could have done with a screaming, 15-kilo, tantrum-throwing kid,' Ms Kimber said.

'We continued to argue a bit, they refused to help us out with accommodation. They also gave us a 24 hour fly ban, so we couldn't fly the next day either.'

Ms Kimber has since told 9 News that she believes Jetstar 'tried to change their story'.

The group were then offered a flight back on Friday or a full refund of their tickets. After being unable to confirm they would definitely be able to fly on the next flight, they chose a refund - which Ms Kimber says she has not received in full.

In paying for extra accommodation and more flights, Ms Kimber estimated the family are more than $6,000 out of pocket.

'I've tried to contact Jetstar, we've sent in a formal complaint, but I haven't heard anything,' she said.

'Last I heard, they told me until further investigation we were all banned from Jetstar, but none of us have heard anything.'