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When deliveryman Firoz Jogiat saw Norma Marshall in late March, confined to her bed in a small room in her house, he knew something was wrong.

The week before, the 94-year-old woman had not answered her door to receive her medication from Mr. Jogiat, who had delivered it to her every Wednesday for 10 years. Instead, a strange man, who said he was a family member, took her prescription.

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Last Wednesday, Mr. Jogiat insisted on seeing Ms. Marshall, under the guise of needing to deliver her medication to her personally, and was escorted by the man to her room. Mr. Jogiat said Ms. Marshall wouldn’t look him in the eye when he asked her questions.

“She didn’t look at me,” Mr. Jogiat said. “She was so scared, so I knew something was wrong.”

Mr. Jogiat’s visit prompted Selina Chan-Ying, the pharmacist at the Thorncliffe-Overlea Centre Pharmasave, where Mr. Jogiat works, to call Toronto police.

“He felt that she was scared,” Ms. Chan-Ying said, “So I thought, it’s time to do something.”