Since the Xbox One launched worldwide last Friday, a growing number of users have taken to forums and message boards complaining about not being able to use Xbox Live services “because of your past behavior,” as the system itself puts it. Many users seemed confused about the specific reasons behind these 24-hour temporary bans, attempting to tie the enforcement back to their use of profanity in the Upload Studio or Skype apps.

Microsoft has clarified to Ars Technica that clips uploaded to Xbox Live through Upload Studio are subject to the same Code of Conduct that governs activity elsewhere on the service, such as when playing in online matches. That means “excessive profanity as well as other Code of Conduct violations will be enforced upon and result in suspension of some or all privileges on Xbox Live,” a Microsoft representative told Ars in a statement. “We take Code of Conduct moderation via Upload Studio very seriously. We want a clean, safe, and fun environment for all users… We remain committed to preserving and promoting a safe, secure, and enjoyable experience for all of our Xbox Live members.”

That’s all well and good, but the precise line where profanity becomes “excessive” seems to be catching many Upload Studio users by surprise, as does the fact that their in-game commentary is subject to any restrictions at all. There also seems to be a bit of a double standard at work in punishing user-provided profanity in clips, but placing no such restrictions on profanity coming from in-game cut scenes that could be part of those same clips. It seems a bit silly that users could be banned for spewing curse words in a voice-over of a curse-laden game like Battlefield 4 (and to be fair, access to these gameplay clips can be blocked with parental controls based on the game’s ESRB rating).

The Xbox Live enforcement team, which has manually addressed Code of Conduct complaints in the past, also doesn’t seem to give users any details about the reasons behind these bans, often leaving the affected party to question why they’ve been kicked out of service in the first place. Yes, first offenses are only subject to a 24-hour ban, meaning the consequences for unknown breaches are limited. Still, surely some sort of specific warning or explanatory message would be more effective at making sure the offending behavior doesn’t repeat and in ensuring that users know the precise location of the line they can’t cross.

A ban incurred for an Upload Studio infraction appears to apply across Xbox Live, limiting online gameplay and the use of apps like Netflix and Skype through the system. However, Microsoft says private conversations conducted on Skype are not subject to those same Code of Conduct rules and can’t result in a ban on their own. “To be clear, the Xbox Live Policy & Enforcement team does not monitor direct peer-to-peer communications like Skype chats and calls,” the rep told Ars.