Phroz

join:2005-11-23

Lewiston, ME Phroz Member [Internet] Level3 Outage?



Tracing route to twitter.com [199.16.156.230] over a maximum of 30 hops: 1 13 ms 5 ms 7 ms 10.230.192.1 2 7 ms 11 ms 6 ms gig5-1-19.lstnme28-rtr001.ne.northeast.rr.com [24.31.156.142] 3 6 ms 6 ms 9 ms rdc-204-210-69-26.ne.northeast.rr.com [204.210.69.26] 4 28 ms 30 ms 31 ms rdc-204-210-69-49.ne.northeast.rr.com [204.210.69.49] 5 29 ms 54 ms 31 ms 107.14.19.102 6 25 ms 25 ms 25 ms 66.109.1.36 7 68 ms 25 ms 25 ms ae9.edge3.Newark1.Level3.net [4.68.63.21] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out.

Tracing route to facebook.com [173.252.110.27] over a maximum of 30 hops: 1 5 ms 16 ms 5 ms 10.230.192.1 2 6 ms 6 ms 11 ms gig5-1-19.lstnme28-rtr001.ne.northeast.rr.com [24.31.156.142] 3 8 ms 7 ms 7 ms rdc-204-210-69-26.ne.northeast.rr.com [204.210.69.26] 4 38 ms 27 ms 27 ms rdc-204-210-69-49.ne.northeast.rr.com [204.210.69.49] 5 27 ms 27 ms 27 ms 107.14.19.100 6 32 ms 26 ms 26 ms ae-0-0.pr0.nyc30.tbone.rr.com [66.109.6.159] 7 26 ms 24 ms 27 ms ae9.edge3.Newark1.Level3.net [4.68.63.21] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * 124 ms * ae-32-52.ebr2.Newark1.Level3.net [4.69.156.62] 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Everything that gets routed through Level3 in Newark today just dies. I can't get to Facebook or Twitter or several of my other usual visits.



NYCTWCUST

@rr.com NYCTWCUST Anon



traceroute to twitter.com (199.16.156.230), 64 hops max, 52 byte packets 1 10.0.1.1 (10.0.1.1) 1.045 ms 0.778 ms 0.698 ms 2 cpe-24-90-208-1.nyc.res.rr.com (24.90.208.1) 38.661 ms 29.195 ms 26.896 ms 3 tge-0-0-0-1.nycmnyr-rtr1.nyc.rr.com (24.168.135.129) 10.947 ms 12.372 ms 9.935 ms 4 bun120.nycmnytg-rtr001.nyc.rr.com (184.152.112.63) 16.401 ms 15.597 ms 11.614 ms 5 bun6-nycmnytg-rtr002.nyc.rr.com (24.29.148.250) 11.194 ms 11.503 ms 16.319 ms 6 ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78) 12.201 ms 14.258 ms 10.961 ms 7 107.14.19.153 (107.14.19.153) 10.346 ms 10.396 ms ae-1-0.pr0.nyc30.tbone.rr.com (66.109.6.161) 11.371 ms 8 ae9.edge3.newark1.level3.net (4.68.63.21) 12.091 ms 4.68.63.121 (4.68.63.121) 10.562 ms 22.794 ms 9 * * *... Seeing the same thing in Brooklyn



AnnoyedOne

@mindspring.com AnnoyedOne to Phroz

Anon to Phroz

Same here. Started about an hour ago.



Straphanger

Express is Back

Mod

join:2001-12-08

Whitestone, NY Straphanger to Phroz

Mod to Phroz

I'm seeing the same behavior too. Some sites work but Facebook doesn't load and CNet takes forever to load.



dbmaven

There's no shortage

Mod

join:1999-10-26

Sty in Sky dbmaven Mod Problems may not be related - hard to say. On OOL I can get to Twitter, Facebook and CNET instantly. But weather.com and some other sites - no dice.



tonyram57

join:2001-11-08

Brooklyn, NY tonyram57 to Straphanger

Member to Straphanger

Thank you. Earlier around 9AM I could not connect to any websites yet my modem showed everything fine. I even rebooted it and if it had problems it would not sync up right away but it did.



After rebooting it again only certain websites worked. Facebook would not load. Thanks for posting this as it is not me or a problem with my modem or router.

Wilsdom

join:2009-08-06 Wilsdom to dbmaven

Member to dbmaven

Well I can get weather.com, but not facebook

patt2k

join:2009-01-16 patt2k to Phroz

Member to Phroz

2 of my friends 1 in Queens / 1 in Brooklyn their internet doesnt work same thing.



dbmaven

There's no shortage

Mod

join:1999-10-26

Sty in Sky dbmaven to Wilsdom

Mod to Wilsdom

I just tried Google DNS, had the same issue (with weather.com).

OpenDNS works.



Very odd.

pchadwic

join:2005-02-12

New York, NY pchadwic to Phroz

Member to Phroz

same here in LIC Queens NY.



psy

@optonline.net psy to Phroz

Anon to Phroz

Same here in Bloomingdale, NJ OOL

david13579

join:2008-01-10

Astoria, NY david13579 to Phroz

Member to Phroz

Astoria, Queens here. Same problem (although weather.com does work for me). I saw a tweet by someone named TWC Help saying they are working on it.



Also, when I tether my phone to my PC I get some other problems as well (and failed trace routes). It may not be a problem with only TWC then.



JerryP

@rr.com JerryP to dbmaven

Anon to dbmaven

Same issues with TWC in manhattan. At first I couldn't reach DNS servers so I manually populated 8.8.8.8 and 4.2.2.2, and then it started working better until I realized I could only ready 8.8.8.8 and not 4.2.2.2. Everything is resolving fine using google (8.8.8.8), but I cannot ping most places (twitter, lots of godaddy servers, etc) or even route to them past level3's network.

joed86

join:2013-10-19

Staten Island, NY joed86 to Phroz

Member to Phroz

Looks like a router trace shows outage is in Chicago. Any NY/NJ internet connection being routed through Chicago is dead. Some sites will load, 75% of them will not.



dbmaven

There's no shortage

Mod

join:1999-10-26

Sty in Sky dbmaven to JerryP

Mod to JerryP

Try OpenDNS -

208.67.222.222

208.67.220.220



May change the routing - or it may not help.

david13579

join:2008-01-10

Astoria, NY david13579 Member PS: when I do a trace route using "facebook.com", for example, it just says it cannot find that host, when I try one of FB's IP addresses it starts to fail at that level3 place.



dbmaven

There's no shortage

Mod

join:1999-10-26

Sty in Sky dbmaven Mod Which seems to point to both a DNS and a routing issue....



JerryP

@rr.com JerryP to dbmaven

Anon to dbmaven

Thanks, but the DNS only affects the resolution of the IP, not the route. I tried it for the hell of it anyway, and then I realized I could not even reach those DNS servers, can't even ping them.

Phroz

join:2005-11-23

Lewiston, ME Phroz to dbmaven

Member to dbmaven

said by dbmaven: Try OpenDNS -

208.67.222.222

208.67.220.220 Hmm these servers fall on the wrong end of the Level3 routing for me. I can't reach them.



tonyram57

join:2001-11-08

Brooklyn, NY tonyram57 to JerryP

Member to JerryP

said by JerryP : Thanks, but the DNS only affects the resolution of the IP, not the route. Yep. I use OpenDNS but I tried Google DNS and I had the same results. Could not connect to certain websites.



Omadhaun

@rr.com Omadhaun to Phroz

Anon to Phroz

Can't get to several sites via Time Warner Cable Internet in Ballston Spa, NY (Near Albany). Sites like Facebook and Twitter won't open at all (Can't ping). Sites like CNN only partially load. I've been on hold via telephone for 45 minutes, and via online chat I am 157th in the queue.



JerryP

@rr.com JerryP to JerryP

Anon to JerryP

traceroute 4.2.2.2

traceroute to 4.2.2.2 (4.2.2.2), 64 hops max, 52 byte packets

1 192.168.0.1 (192.168.0.1) 6.575 ms 5.726 ms 2.099 ms

2 cpe-74-73-40-1.nyc.res.rr.com (74.73.40.1) 42.960 ms 30.041 ms 27.947 ms

3 gig-0-3-0-23-nycmnyb-rtr02.nyc.rr.com (24.29.119.181) 13.800 ms 15.413 ms 10.826 ms

4 bun102.nycmnytg-rtr001.nyc.rr.com (184.152.112.109) 13.344 ms 15.687 ms 15.808 ms

5 bun6-nycmnytg-rtr002.nyc.rr.com (24.29.148.250) 16.494 ms 19.803 ms 14.343 ms

6 107.14.19.24 (107.14.19.24) 13.377 ms 12.000 ms 15.270 ms

7 107.14.19.153 (107.14.19.153) 14.713 ms

ae-1-0.pr0.nyc30.tbone.rr.com (66.109.6.161) 14.134 ms

107.14.19.153 (107.14.19.153) 13.892 ms

8 ae9.edge3.newark1.level3.net (4.68.63.21) 14.661 ms 22.347 ms

xe-4-2-0.edge4.frankfurt1.level3.net (4.68.63.121) 11.589 ms

9 * * *



tonyram57

join:2001-11-08

Brooklyn, NY tonyram57 Member At least it is not just me.



Wierd that I can't connect to OpenDNS or ping there DNS servers yet I can still connect here.

Outrager

join:2013-01-13

Fresh Meadows, NY Outrager to JerryP

Member to JerryP

I wonder when they are going to fix it so that we don't get routed to Frankfurt. That's really frustrating when trying to stream video from some sites.

macaholic

Premium Member

join:2003-08-31

Jackson Heights, NY macaholic to Phroz

Premium Member to Phroz

Does TWC watch this forum at all ? or do they leave paying customers in the dust to figure this out..... no answer on the customer services line... 70 people waiting on the chat queue.... can't get through to a company I'm paying $220 a month for services.(not after this).....



Omadhaun

@rr.com Omadhaun to Omadhaun

Anon to Omadhaun

The response I got from TWC via telephone was "We just need to observe this for 24-48 hours, and try those websites again after that." Absolutely hilarious. You just have to love tier 1 tech support.



tonyram57

join:2001-11-08

Brooklyn, NY tonyram57 Member Don't bother calling TWC and jamming there lines. They will just give you some scripted BS reason. It is a Level3 problem which should correct itself soon as even Cablevision is affected and who knows what other ISPs too