It's easy to hate your credit card company, but not so much when they replace your broken stuff.

Redditor MaskedKoala, a Capital One customer, was having keyboard issues. Many websites, especially financial institutions, disable users' ability to copy and paste text into certain fields, such as usernames and passwords. The security measure can be quite annoying, especially if your account number is a long list of random numbers, but for MaskedKoala, the feature made it nearly impossible to pay his bill online.

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MaskedKoala had suffered the common misfortune of an "orange juice incident" (we've all been there), which left the number "2" key on his keyboard not working properly. Although aggravating, living with a busted keyboard is possible on most of the web because you can copy and paste the text your keyboard is incapable of producing — except on some secure websites.

So when MaskedKoala complained to Capital One that he was unable to pay his credit card bill because he couldn't paste a "2" into his account field, they sent him a new Apple keyboard.

After he posted his story to the subreddit r/pics, Redditors accused MaskedKoala of lying, while others backed him up, saying that this kindness was common practice for the company.

Capital One confirmed with Mashable that the company did send their customer a new keyboard, and added: "We encourage our agents to follow up on customer conversations in unexpected, personalized and creative ways. They look for and act on opportunities to practice random acts of kindness for our customers."

Unfortunately, new keyboards will not fix your bad credit score.