I'm an idiot. I'd compare my new TESLA model X delivery last week as euphoric. Long story short, I took delivery form a 'super bright' indoor warehouse that makes anything look OK. Once I was home I noticed a lot of defects in the exterior. In summary, TESLA service says they need to 'saw' off the spoiler and rear bumper. Also replace the glass due to sparkly pits and the right falcon wing replaced. In addition, the paint was dry washed and is scratched everywhere. The window/door trim needs replacing, it's defective also. I notified TESLA within hours but they are only offering to fix the car, not fair up the deal with a discount for accepting a defective vehicle.



In addition, they made an error and overcharged me from the listed price online and the same day of purchase, a $11,000.00 difference.The 100D base price was listed online as $88,500. I paid $99,500. Part of the difference could be explained by the $7,500 tax credit per the online build sheet calculated the same day as the vehicle was purchased.



I called the TESLA customer service line today and I learned the vehicle was refused by the original builder/buyer and placed into inventory without fixing the damages.



I believe in the TESLA cause, however, this is the most expensive vehicle I've ever bought and I am feeling disappointed accepting a new car that needs 3rd body work and paint.



Do you feel it's reasonable' to asking for a new build? I've owned the vehicle for less than two weeks and notified Tesla at time of purchase of the problems. My purchase price was over $130K!



I explained immediately at delivery, I wasn't comfortable accepting this vehicle and was assured they would make the situation right. I made a mistake. I should have refused delivery. I've tried to work with TESLA and I want to make this deal fair with the damages that will cost about 10% of the vehicles MSRP. I'm a layman, but according to the California Vehicle Code if a NEW vehicle is delivered with 'known' damage that is over 3%, it has to be declared. And because this TESLA Model X was refused because of the damage the original builder/buyer noticed, TESLA was aware of the damage but placed the vehicle their inventory without repair.



Yes I was excited like a little kid and should have refused the vehicle. But I didn't see majority of the problems until I was home. I'd like to hear what you'd feel is a fair resolution so I can do the right thing and request a new build or accept the surgery!

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