Ben and James discuss how Apple and Amazon’s focus on the customer experience protects them from low-end disruption.

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Links

Ben Thompson: Divine Discontent: Disruption’s Antidote — Stratechery

Ben Thompson: What Clayton Christensen Got Wrong — Stratechery

Ben Thompson: The $550 iPhone 5C Makes Perfect Sense — Stratechery

GRAPH: The Disruptive Innovation Model — Harvard Business Review

Louis C K: Everything Is Amazing and Nobody is Happy — YouTube

Ben Thompson: Why Microsoft’s Reorganization Is a Bad Idea — Stratechery

Ben Bajarin: Top Takeaways From Studying iPhone X Owners — Tech.Pinions

Hosts

Podcast Information