TL:DR: ASUS does not refund third party sales of their hardware, ASUS support is a joke, and SPICY BOMB does not consider refunds outside of the initial refund period. If you have issues beyond that - this seller will refer you to ASUS to RMA under warranty and they will NOT profess a refund.



This board, out of box, did not work. I made a number of attempts to troubleshoot my issue through ASUS support and sent the board to their service center for repairs rather than just returning the board immediately; as a result of taking the time to troubleshoot and seek a solution to my issue - my return request was rejected by SPICY BOMB for being outside of the return window.



I purchased this board along with a Ryzen 2700x for an upgrade from my old i5 4590k system. I migrated my Radeon 390x and Samsung 850 SSD to this new system and had two sticks of g.skill 3200 mhz 8gb RAM.



It took me several hours to initially access the UEFI as the board failed to POST - returning a handful of various Q codes. Even with all unessential hardware removed the issue persisted. The issues seemed isolated to the board not recognizing the keyboard (plugged in via USB2.0 on the back panel) at the time, although I later found that the board was having trouble recognizing the boot drive. Speaking to ASUS support, and having performed a number of CMOS resets I was able to access UEFI using a PS2 connector; however after changing the boot settings, disabling fast boot, setting the SSD as the priority boot device, etc etc - I was unable to boot without passing through the UEFI - which I was still only able to access intermittently as the device would fail to POST even often after performing CMOS rests and removing the battery.



Finally, after several weekends spent working with ASUS support, scouring web-forums for solutions, posting on /r/buildapc and /r/techsupport and several weeks using my old i5 system in the meantime - I sent the board to ASUS for repairs. They did not perform any service on the board and sent it back to me in the same condition they received it (and charged me for shipping costs).



I attempted another round of troubleshooting with no success. Frustrated, I purchased a replacement MSI x470 board. The board arrived later that week and I had none of the same issues. Unfortunately the MSI UEFI menu is a bit clunkier than ASUS's; but it works and my new board has most of the functionality that attracted me to the Crosshair VII in the first place.



Look, my story is not an indictment of this seller; I understand their policy exists for a reason - though I personally find it frustrating. But hardware sometimes arrives with flaws and between ASUS's QC processes and support systems' clear failures - I'm disappointed that I'm out the cost of the board and now having to likely send the board back in for repairs in hopes that I get it returned to me in a condition where i can re-sell it and re-coup some of those losses.



As for the board itself: It's possibly the best x470 board in the market and the UEFI (when I was able to access it) is the easiest to use system I've ever seen. I could honestly recommend this board to anyone looking for a high end AMD system - however I would strongly caution you to troubleshoot any issues that you encounter within the seller's return window closes.