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Writing to Karen Forrester CEO, TGI Friday's

* Subject

* Your Message Dear Karen, I’d like to add my support to the open letter from TGI Friday’s workers (see below). Without the dedication of your staff, the business would be nothing. I stand with them in their call for fair pay and fair tips, and ask you to sit down with them and have a sensible discussion about resolving this. Regards. From: TGI Friday’s workers We have worked for you for five, ten, fifteen or even twenty years. We stayed. We were loyal. Made careers out of waitressing and bartending, a rare phenomenon within the UK restaurant industry, which tends to have high staff turnover rates. We trained hard to be the best in the business, we certified and re-certified, even when you made us download the ‘TGI Fridays Academy’ app and complete our training at home, off the clock and unpaid. When you took time and a half away from us on bank holidays, and then away from us over Christmas Eve and New Year, we didn’t kick up much of a fuss. When stores began to lose shift meals, meaning we now work 12 hour shifts and have to pay to eat food that we know costs the company a fraction of the price we’re forced to pay, we started to question what was happening to our beloved Fridays. Then in January it hit us. Every time the government’s national living wage increased TGI Fridays would try to claw that money back by stripping away our perks and benefits. When early in the new year and with just two days’ notice you told us you told us that you were taking 40% of waiting staffs’ card tips and giving them to the kitchen, we’d had enough. The 33p per hour national minimum wage increase set by the government that we had been so excited for was wiped out in an instant, and we instead found ourselves heading into the new year facing financial losses of £250 a month because of this cruel tip policy change. To add insult to injury, you gave us just two days’ notice to figure out how we were going to pay our mortgages, buy our weekly groceries or carry on paying for our children’s extracurricular activities. We wanted answers – but when we called the phone number provided to us you didn’t answer. You claim to have an open door policy but when we sought answers to our questions we have been repeatedly shut down. A few years ago the kitchen were paid a much higher hourly rate than front of house, but as the minimum wage has increased chefs’ wages have stayed the same. You should have been increasing their pay in line with living costs year on year, that would have been the right thing to do. Instead you have taken from front of house staff, many who already live paycheque to paycheque. You claim that ‘servers still keep 100% of their cash tips.’ This is a lie. You know that your waiters and waitresses already take a percentage from their total tips and share them. This money is given to the bartender who made the drinks, the server assistants who laid the tables and ran the food, and the guys who take our guests their desserts. This isn’t about minimum wage servers not wanting to share. It’s about a company whose shareholders have gotten so greedy that they no longer want to pay their hardworking staff anything above the bare minimum. All we want is to be heard, and to have our questions answered. We are not the enemy. We are the faces of Fridays. We love our stores and our teams and our guests. You have lied and denied us access to remedy. Lauren.