Products may be returned in NEW CONDITION within 30 days of the invoice date for a refund. An RMA-Return Merchandise Authorization must be obtained before returning any order. Returns that do not have an RMA and the RMA number clearly written on the outside of the shipping container will be refused and returned to the shipper. The refund will be based on the PURCHASE PRICE of the item in question and subject to a 15% RESTOCKING FEE. The refund does NOT include shipping charges, which are non-refundable. RMA’s will not be issued for returns that are past 30 days!! An RMA is valid for 15 days from the date of issuance so be sure to return your package in a timely manner once the RMA has been issued. We will not accept returns with an expired RMA.It is the customer’s responsibility to contact our customer service department no later than 5 days after the defective or incompatible product is sent in order to get a replacement. Otherwise, you will still be subject to the Restocking Fee!When returning an item make sure to include a copy of the original invoice sent to you inside the package and a note explaining the issue. If you send the part to anyone except us we will be unable to credit anything to your account, because we obviously do not have your part so there is nothing that we can credit. Please insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. This credit can take up to 30 business days to post to your statement; this depends on your bank or Credit Card Company. Check and money order payments will be mailed a check within 10-15 business days upon a successful return. If you have any questions regarding your order, feel free to email us at (info @ walkingbelts .com).Please call us at 1-800-334-5944 or e-mail us at [email protected] to receive a RMA# and address where to ship your returned part. We will not receive any returns that do not have a valid RMA#.