Let’s look at one example of this failure in some detail. About a week prior, my father, a lifelong customer of theirs, received this email.

Myself, along with hundreds of other technically inclined children then found ourselves unexpectedly asked the question “What is a rooted device?”.

I proceeded to assure him that it was nothing to worry about. I had purchased this device for him myself, new, from a Vodafone official store, and it certainly was not rooted. This was simply bad messaging on AIB’s part.

Until…A week later. He tells me that he can no longer access his accounts. Please forgive the photograph of this error, but the AIB app forbids screenshots. (Unless you have a rooted device I imagine).

My father relies on the app to put credit on his pre-pay mobile phone account. Without access to the app he will soon lose access to his phone.

As we have seen from other users on Twitter, AIB will not acknowledge any fault.

But it gets even worse. Simultaneously, AIB required that any user of the desktop interface first authenticate via the app. Which of course they cannot. They are now completely locked out.