Getty Mistakes were made in the initial reaction to MH370 going missing

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Fuad Sharuji, who is also head of the airline's post accident office, said his emergency response team's initial reaction revealed "loopholes" in the way they dealt with the missing plane. The Boeing 777 was flying from Kuala Lumpur to Beijing with 227 passengers and 12 crew on board when it dropped off the radar in the early hours of the morning on March 8, 2014. EXPLAINER: All we know about MH370 two years on

We made a few mistakes here and there and we corrected those mistakes almost immediately Fuad Sharuji

Since then, millions of pounds have been spent in the search efforts following numerous theories as to where the plane may have come down - all without any luck. British-educated engineer Mr Sharuji, revealed although the airline had three weeks before ironically performed a practice emergency scenario where a plane crashed into the Straights of Malacca, they struggled to cope in reality.

IG The flaperon from MH370 found on Reunion island last year

Talking about the handling of both missing MH370 and the shooting down of MH17 over Ukraine four months later, he told Strategic Risk: "Even though our emergency operations centre is not sophisticated our emergency response plans are very comprehensive and very detailed. "We made a few mistakes here and there and we corrected those mistakes almost immediately. "But, on the whole, we handled the two crises extremely well."

The airline has repeatedly been criticised for its response to the tragedy, which Mr Sharuji takes some responsibility for, but pointed out Malaysia's Department of Civil Aviation is responsible for any search, rescue and repatriation efforts, not the airline. He said: "The airline has no control over these functions except to communicate with the Government and to provide any assistance that they want from us. "Our concentration at that time was to search for the aircraft that might have gone down. It was like groping in the dark."

IG Relatives of those missing from MH370 believe they can be found

Mr Sharuji claims the Malaysia Airlines team was kept in the dark about much of the Malaysian government's efforts, despite providing them with information every time a tip was received on possible sightings of the plane. He added: "We tried to respond to every single thing that we heard and every time we relayed that to the RCC - the rescue command centre - run by the Government. "From the public's perspective they thought that there was a lot of cover-up and we were withholding information, which is actually not true because we also didn't know."

IG Millions of pounds have gone into the search for MH370

Two years on, millions of pounds later and Malaysia Airlines going "technically bankrupt" because of the two downed planes, Mr Sharuji has stayed loyal to the airline. But, unlike some of the relatives of the missing passengers, he is very frank about the fact there can be no survivors of MH370.

Flight MH370 remembered Wed, March 22, 2017 Malaysia Airlines flight MH370 Remembered. Flight MH370 disappeared on March 8, 2014 from Kuala Lumpur to Beijing. After one year and an exhaustive search, investigators still have no clue as to the whereabouts of the missing airline Play slideshow AFP/Getty Images 1 of 19 A family member of a passenger missing on Malaysia Airlines flight MH370 cries during a protest near the Malaysian embassy in Beijing on March 8, 2015

He said: "I know it's a bitter pill to swallow but this is the truth and we've just got to accept the fact that we have lost the aircraft and there's no possibility at all under the harsh condition of the ocean that there is any possibility of any survivors. "We still receive letters from Chinese next of kin to ask me to ask the Government to return their loved ones back to them alive. "We also lost our friends and relatives on board the flight, we lost the aircraft, we lost our business, we lost our reputation; we lost a lot. "So we also want to know where the aircraft is, we want to know why it happened. "We want to know what went wrong, we want to know who is behind all of this; we are just like them."