We were not warned by our suppliers about Chinese New Year's impact on production schedules in Q1. This directly impacted Cloth Map production which then impacted signatures which then cascaded other dates because the signed maps then needed shipping to the assembly location.

The shipment label requirements by our manufacturer do not match the address input fields so we have to reconfigure all the addresses semi-manually through some batch scripts to get them to meet the requirements.

Shipping vouchers and address information have to be validated against each account, each pledge level, and against due dates for submission of vouchers and addresses

The maps were held in customs for 2 weeks due to a misunderstanding about labeling

Parts have been manufactured in several places and all have to be shipped to a central location for assembly. Maps = China, Certificates = Austin, Boxes = France, etc. In some cases we have had to ship these to interim locations for signing and then on to the central location for assembly. In most cases this has worked flawlessly but in some cases this has introduced further, albeit minor, delays.

Various glitches in the address entry system and tracking were making some listings not appear in our final list. For instance a timestamp was created to track “updated address” but not “first entered”. So through early passes of collecting data, many people were being “lost” from the final list due to coming back and updating addresses post-first-entry. We have fixed this issue and various others but this took time to make sure it was accurate.

Greetings Avatars,As stated in our Q2 2018 Schedule Update our original plan was for the collector's box physical goods for our Kickstarter backers to begin shipping no later than the end of Q2. Unfortunately that did not happen and we are very sorry for the continued delay.We have hit several delays in the process along the way that we did not have cushion for in the schedule. Please accept our apologies for these delays. We completely understand how frustrating this is.We should have all of this resolved by the end of the month and we can begin shipping then. I realize this puts us 30 days past our original date and again I completely understand how very concerning this all is. We again apologize for the inconvenience and we ask for your continued patience.