When will your stores reopen?

The health and safety of our customers and associates continues to remain our highest priority. As we reopen stores in locations where regulations allow, we are following the requirements of health and government officials. Please check the store locator store locator store locator store locator store locator store locator store locator for the most up-to-date openings and store hours.

What precautions are you taking to protect customers and employees in stores?

We are following guidance from government and health authorities, and complying with the requirements, to put a range of precautionary measures in place, including:

• Requiring all in-store associates across A&F Co. brands (Abercrombie & Fitch, abercrombie kids and Hollister Co.) to use face coverings when working in store

• Requiring customers to use face coverings while shopping in store

• Conducting associate wellness checks

• Enhancing cleaning routines

• Implementing various measures to encourage social distancing

• Managing occupancy limits to encourage social distancing

• Installing plexiglass barriers at checkout in some locations

• Encouraging contactless payment options, where available

• Opening fitting rooms where permissible, with additional cleaning and social distancing procedures

• Reducing hours in select locations

• Removing returned merchandise from the sales floor for a period of time

Is my local store open? What are my store’s hours?

Store openings will occur when permitted by local government and we will follow the safety requirements from local government officials. Please note we may be operating under reduced hours, as determined by local government or mall directives. Please check your local store’s hours hereherehereherehereherehere.

Are you still offering in-store pickup?

We’re working to make pick-up options available as stores reopen. When a store is permitted to reopen to customers, in-store pickups for online orders will be available for customers to select during the online checkout. Select locations also have curbside pick-up available. To find out if your store offers this service, view the store locator page hereherehereherehereherehere.

What precautions are you taking to ensure my online order is safe to receive?

The health and safety of our customers and associates is our highest priority. We are following local government and health authorities’ guidelines and taking several precautionary measures across our operations:

• Our Distribution Centers and Customer Care Centers are open, and we have adjusted our normal practices to account for appropriate social distancing guidelines from the Centers for Disease Control (CDC) and World Health Organization (WHO)

• We have implemented enhanced cleaning and hygiene practices, including wellness checks. Our packing practices have also been adjusted to account for appropriate social distancing guidelines to ensure both associate and package safety

• Our Customer Care Centers are operating with limited staffing and in some cases, we have moved to work-from-home for our representatives

How can I make a return?

Customers can return their online order through our digital returns process, which can be found on our Online Returns and Exchanges pageOnline Returns and Exchanges pageOnline Returns and Exchanges pageOnline Returns and Exchanges pageOnline Returns and Exchanges pageOnline Returns and Exchanges pageOnline Returns and Exchanges page. Additionally, store and online purchases made on or after February 1, 2020 will have an extended period of time to return with a receipt, for a refund to the original payment method. Visit our Returns & Exchanges Customer Help pageReturns & Exchanges Customer Help pageReturns & Exchanges Customer Help pageReturns & Exchanges Customer Help pageReturns & Exchanges Customer Help pageReturns & Exchanges Customer Help pageReturns & Exchanges Customer Help page for more details.

How can I contact customer service?

Visit our Help page for additional information and available options to reach our Customer Service by clicking hereherehereherehereherehere.

What is Abercrombie & Fitch doing to help its partners during this time?