1. “This is not a good news story. This is a ‘people are dying’ story.”

That was the mayor of San Juan, Carmen Yulín Cruz, above left, after the acting head of Homeland Security said that she was “very satisfied” with the government’s response to Hurricane Maria in Puerto Rico.

The death toll stands at 16, though some experts say it’s likely to rise. Conditions are growing increasingly desperate, with shortages of clean water, fuel and other basic necessities. The entire island of 3.4 million people remains without electricity, with little phone service. In this video, people in one of the hardest hit towns send messages to their loved ones.