When Amazon added the ability to make phone calls using Echo devices, one issue was that you couldn’t really use the feature to call a phone number that had a navigation menu because there was no way to enter keypad presses with your voice or otherwise. Amazon has now addressed the shortcoming on Alexa devices with a screen, like the Echo Spot and Echo Show, by providing the option to bring up a keypad on the touchscreen. There’s still no way to ask Alexa to submit a key press using your voice, so the limitation remains present on the Echo, Echo Dot, and Echo Plus, but this update to the Echo Spot and Echo Show at least indicates that Amazon is aware of the issue, so we may get keypad input by voice in the future.

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