First off, we are sorry players are having trouble redeeming or getting their Founder's Packs to be rewarded in-game. The whole team is overwhelmed with the amazing support so many people have shown from the streams, to games we've played, to telling their friends; and we are even more overwhelmed with tickets. What we don't want is for these issues to fall through the cracks, as our founders are incredibly important to us.

If you are having any issues with your Founder's Pack, please let us know here and we will address them as soon as we possibly can. This includes:

Hero Ships not being added

Founder's Pack email not being received

No purchase confirmation

Redeeming a code but it not working

entered a ticket but there's been no movement

etc

Please be as descriptive as possible with regard to what issue you're having, and thank you all so very much for your continued patience and understanding while we work through every submitted issue. We are working around the clock on getting everyone appropriately granted, and there may be some delay on each resolution.