As NiciArt offers a vast range of products, production time will vary depending on the customization, complexity of requests, and availability of materials. Our general guideline for turn around time is approximately 1-2 weeks, however rushed orders and same day shipping can often times be easily accommodated upon request. Please feel free to reach out to us to discuss rushed orders at anytime or give us a ring at 575.737.8521.



Domestic orders less than $100.00 are generally shipped with the USPS and always include tracking and insurance. As expedited shipping options, we offer USPS Priority Mail, USPS Express Mail, and all Fedex products.



If your package is damaged in transit, substantially delayed, or undelivered, please contact us immediately for a replacement and timely filing of any insurance claims. Items “scanned as delivered” will require completion of a mail fraud complaint form:

https://postalinspectors.uspis.gov/investigations/mailfraud/fraudschemes/mailtheft/ReportMailTheft.aspx and a case number for our logs.



We would prefer, you use our customer service email cs@niciart.com or call our shop at 575.737.8521 so that we log the issue for proper follow-up.





*** International Customers***



US law requires us to mark all merchandise as commercial goods on custom forms and declare the full purchase value. Requests to alter customs forms may result in order cancellation. Customers are responsible for all VAT Fees incurred upon import, local taxes, and collecting their packages from their post office. Refused and return packages will be refunded less the shipping charges. Please note, we reserve the right to also refuse returns on custom items for issues related to VAT and taxation.



International orders are generally dispatched with First Class International Mail, insurance, and tracking, however depending on your country, tracking may not display in real-time. We also offer expedited international shipping options including USPS Priority International and Express International. Fedex is available upon request and rates will include Fedex third party customs clearing fees. Transit times on international orders are provided as an estimate only and may vary depending on customs and local postal delivery speeds.