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1 Myke on March 16, 2016 at 11:08pm tried setting it up on a iPhone 6s and i am getting the issuer does not support apple pay

2 Ally on March 18, 2016 at 9:48am Hi Myke, give us a call at 1-877-247-2559 so we can troubleshoot with you.

3 Jaime M. on March 18, 2016 at 3:13pm About Time!

4 Chase on March 18, 2016 at 3:40pm I'm also having an issue signing up and the support line I was directed to by your banker said to try again Monday. Is activation down?

5 Steve L. on March 19, 2016 at 10:51am I also tried to activate. No dice. Tried calling the support number. Some girl named Whitney (robot) repeated the same thing three times and then hung up on me. Great service Ally!

6 Brian on March 19, 2016 at 8:26pm I have tried multiple times and I keep getting the "Card Not Added. Contact your card issuer for more information." I think I will just give Ally time to sort things out.

7 Mike on March 20, 2016 at 11:44am Activation is simply not working. Pretty amazing that it's just not working, given how long you've been saying it's "coming soon".

8 justin on March 20, 2016 at 3:45pm Great feature...added it on my 6S and now activating it on my watch. Question: i presume not all merchants and stores accept apple pay, correct? At which point I would have to produce my card.

9 sean on March 21, 2016 at 9:49am Thanks so much! I have been waiting a long time for this. Mine set up and all is well. Thanks again!

10 Ally on March 21, 2016 at 11:30am Hi Chase, give us a call at 1-877-247-2559 or chat us online at allybank.com if you continue to experience issues with activating Apple Pay.

11 Ally on March 21, 2016 at 11:32am Hi Brian, we'd be happy to help you troubleshoot if you're still experiencing issues. Give us a call at 1-877-247-2559.

12 Ally on March 21, 2016 at 12:18pm Hi Justin, that is correct. Each business can choose what forms of payment they accept. And if a business does not accept Apple Pay, you will have to use another form of payment for your transaction.

13 Ally on March 21, 2016 at 12:22pm You're very welcome, Sean! Thanks for being an Ally customer!

14 Luke on March 21, 2016 at 12:36pm Been on and off with support all morning, Looks like they are having issues setting some people up. Just need to wait a few more days for them to get all the bugs out.

15 Eliot on March 21, 2016 at 5:07pm Like others have posted, I'm getting an error every time I try to add my card. I contacted the support line only to be told that "some people are successful and others aren't - keep trying for a few days." Bummer- I was really excited about this. Nothing worse then setting expectations and failing to deliver.

16 Chris on March 22, 2016 at 11:49am I would just like to add to the fact that it isn't working for me either. I will try calling.

17 Christian on March 22, 2016 at 1:38pm I too am having difficulties adding my card to ApplyPay. I contacted customer care and they were unable to troubleshoot.

18 Marlin on March 23, 2016 at 2:58pm I was able to add my card with no issue. Sidenote: Consider promoting Apple Pay on the main site so more people know about it. When I go to ally.com to log into my bank account, there's no mention anywhere on the home page for Apple Pay. Also, when I log into my account: no mention anywhere for Apple Pay. I had to Google search "Ally Bank Apple Pay" and stumbled across the news on the Ally Facebook page.

19 Jason S. on March 23, 2016 at 4:39pm I have been suggesting this to Ally for a LONG TIME. Thank you Ally for FINALLY making it happen! :-) Now next time when new technology comes out, try not to be the last to the party, k?

20 Matthew on March 23, 2016 at 6:40pm Looking forward to using it with my debit card. I have 4 credit cards in Apple Pay, but can't add the Ally card. I will try again tomorrow, don't need to call yet. Clearly there is an issue that will eventually be worked out.

21 Dmitriy on March 23, 2016 at 7:33pm How about some android love?

22 Gary on March 23, 2016 at 9:50pm GREAT!!!!!

23 Clayton on March 24, 2016 at 2:56am Fail! Why do I have to call to activate, didn't have to with any of my other debit or credit cards.

24 Mon on March 24, 2016 at 10:15am Apple Pay is great, but I think the chip is more important. Seriously, almost all banks have it now. I'm actually considering switching my Checking to other banks for the extra security.

25 Ally on March 24, 2016 at 10:26am Hi Marlin, thank you for your feedback and thanks for reading the blog! We've passed this along to the team.

26 Ally on March 24, 2016 at 10:27am Hi Jason, you're very welcome! Thanks for being an Ally customer!

27 Kelly P. on March 25, 2016 at 4:39am Yay, thanks for finally adding this!

28 Robert on March 25, 2016 at 10:06am I just added my Ally bank card to Apple Pay and it went smoothly. One trick I learned from adding another card, check that your name agrees with the name on your iTunes account. That was the only thing we could find that seemed to cause trouble with the other card. And the name difference was whether I used Mr. in my name or not. If you have trouble, it is worth a try.

29 Jenni on March 25, 2016 at 11:23am If I can ever get this card added to Wallet, I'll have a truly mobile banking experience! Plus the security features will tide me over until Ally gets chip and pin.

30 Lawrence on March 25, 2016 at 7:33pm Just called Ally and they said the issue is not them and transferred me to some mobile activation center. They said the issue is Ally. Poor rollout. I've had zero issues with other cards.

31 Ally on March 28, 2016 at 9:36am Hi Dmitriy, Android Pay is currently in development and will be available in the coming months.

32 Ally on March 28, 2016 at 9:38am You're very welcome, Kelly!

33 David on March 31, 2016 at 7:06pm This is not working for me either. Why is it that we all have to be troubleshooted for this to work? Can the issue on your end not be corrected to keep us all from calling in to get your issue fixed?

34 Lawrence on April 2, 2016 at 10:52am Called a second time. Still not working. Service rep totally unhelpful and told me I'm uninformed. But the only information I've received is from Ally. So its they who are misinforming me. Recent issues with mobile payments and their new $10 limit on ATM reimbursements makes me wonder if it's time to find another bank. So many choices.

35 Harrison on April 5, 2016 at 11:32am I couldn't add my card either, but as it turns out the error was caused by an address mix up. My home address is different from my mailing address and my debit card was using my mailing address. Apple Pay requires that your card be linked to your home address instead. I called Ally, they told me all of this, they changed my debit card's address from billing to home, I tried again, and it worked perfectly. Hopefully this might help some others who are having the same address issue.

36 Steve d. on April 7, 2016 at 11:11pm Great! it works, with a little help authorizing it - shame it's on a per device basis though! when are we getting chip and pin?

37 Ally on April 8, 2016 at 2:21pm Thanks for sharing your experience, Harrison!

38 Ally on April 11, 2016 at 9:46am Hi Steve, we have no update at this time that we will be changing to chip cards. We'll keep the community updated if that changes in the future.

39 Steve D. on April 15, 2016 at 8:55am Doesn't work on my iPhone 6. Says "not a supported financial institution", and when I called Ally tech support, they told me I needed to call Apple for help. Poor response, given I'm clearly not the only one that's run into this issue.

40 Ally on April 18, 2016 at 12:14pm Hi Mon, we don't have any updates to share about rolling out chip cards, but will keep the community informed if this changes.

41 Ally on April 18, 2016 at 12:15pm Hi Robert, thanks for sharing your experience!

42 Ally on April 19, 2016 at 10:48am Hi Steve, please email your phone number to allycommunity@ally.com so one of our team members can give you a call to discuss.

43 Ally on April 19, 2016 at 10:53am Hi Lawrence, if you're still experiencing issues, please email your phone number to allycommunity@ally.com so we can call you with help.

44 Gil L. on April 22, 2016 at 8:24am I registered my card successfully, then call support for activation with no issues. My issue is that it is not completing transactions with merchants via Watch or iPhone. Failed twice with Walgreen's and once with Best Buy requesting the card to me used.

45 Ally on April 25, 2016 at 12:16pm Hi Gil, give us a call at 1-877-247-ALLY (2559) so we can troubleshoot with you.

46 Javy on May 16, 2016 at 7:40am The image on the post says I can login to the app on my phone using TouchID but I don't see that as an option. It only presents putting in my password as an option. Any suggestions or has this feature not been released yet? Card is added to my Wallet and is activated. Thanks a mil!

47 Ally on May 16, 2016 at 12:15pm Hi Javy, you should be able to use Touch ID as a secure log in method if your device supports Touch ID and it is enabled. Give us a call at 1-877-247-ALLY (2559) so we can troubleshoot with you.

48 E R. on February 4, 2018 at 2:39pm Had an initial issue setting up but come to find out the address in iCloud didn’t match the debit card but once resolved , no issue.

49 Julian on April 4, 2018 at 3:34pm I had a very difficult time adding this. Basically if you're getting a message "Card not added, please contact the issuer" go into your Apple ID account and make sure your billing address matches your debit card address. Also make sure your Apple Pay shipping address matches too (had problems with this on the watch). As an extra step, you can sign out of your iTunes account and sign back in to see if it helps. Mobile support was VERY unhelpful with this but traditional support was. Ally, please get your act together. For a technology first bank, this process is among the hardest of the cards I've added.

50 Jacqueline L. on March 18, 2019 at 6:53pm Apple Pay says my card isn’t supported, what do I do