I visited during new year time and was expecting to get an expensive deal, but since somebody recommended Joe's car rental, I paid money as Joe demanded in order to get good service. I was expecting car in a good condition but the I-10 which was given to me was too old (run 1,67000 kms 2013 model) which had wire hanging in the front, broken side view mirror, no place to charge the phone). Guy who came to deliver car, Anvesh was polite & assured us that the car is smooth to drive inspite of being old. Fuel was very less so we had to go immediately to the petrol pump. Anyway, we accepted the car as it was commercial number plate and Joe sent the insurance papers (after insisting). We later realized that the tyres were in a bad shape and as expected, it punctured on the way leading to great discomfort. Luckily we got a petrol pump and got the puncture done (the puncture man told us to change the car immediately as all the four tyres & stepni were in bad shape). Next day morning, another tyre punctured. We called Joe who was willing to solve the problem at least and gave us the choice to come to his office and get the other car. Since we had no vehicle it was difficult to go so we waited for 2 hours to get the replacement. One guy came with the replacement car but that was private car. The condition of his wagon R was better so we had no other option but to accept the car (all papers were in place). This guy (named Ketan) was though very rude and argued with us that we did some damage to the tyres by bad driving. We were shocked at his allegation as all the tyres were aged/ used and needed to be changed. Since we did not want to get into an argument and spoil our vacation, we kept quiet. However, while returning the car, the guy Michael was polite and returned our documents smoothly and came on time at the airport. Overall, we somehow managed our vacation but it was not a smooth experience. I was expecting a better service as it appears a good company on the website. The owner Joe was helpful enough to change the car when we complained about the old car with bad tyres, but it would have been professional if the car is kept in good condition with all documents in it and handed over to the customer on time and in a nice manner.Joe as well as his staff seem to be in a hurry. If we were told that this car is 1,67000 kms run and this old, then we would have gone with some other company. If you want to go with them, ask for the car photo and its year of purchase and how many kms it has run. …

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