I came across this story about a guy that lost his Mavic in the most horrific way. I was allowed by Tord Solheim to post it here on the blog.

Here it goes:

I lost my Mavic in the lake… What happened is:

I flew 900 meters away to film a nearby lake starting with 45% battery. Right after arriving at the lake and taking some pictures and video, I hit 30% remaining battery, and the RTH kicked in. I know the Home Point was recorded at takeoff, but the Mavic did not return to home as it should, it just kept hanging in the air at the same place. I canceled the RTH and tried to fly home manually, but the Mavic would not respond to my stick movement. I tried hitting the RTH button, but still, nothing happened. I could rotate the drone and tilt the camera, but I could not fly it in any direction, it was like it was stuck in the air.

After a power warning at approx 25%, saying I have only enough battery to fly home, it automatically went into RTH, but still did not return. It just went back and forth erratically like it had some kind of GPS lock. I’m keeping the Mavic at 100-120 meters height for maximum radio reception and visibility, but after a while, the radio controller loses connection and I no longer have any live video or feedback from the drone. I’m starting running to get closer to the drone, but i cannot get it to reconnect. As I’m starting to get desperate, I try to restart the controller, but after a restart, it still cannot connect. At that point, I’m approx 600 meters away from the drone and is rapidly losing faith as I know the battery must be at around 15% now. After this, I really don’t know much except what the flight log tells me.

After contacting DJI support, they were very professional and answered me quickly and politely. I handed over log files and video before the accident, and they had their data analysis team go over it. This resulted in DJI taking responsibility and called it a warranty case, thus sending me a new Mavic for free.

I cannot give enough credit to DJI for how well and quickly this case was handled. This is the best customer service I have received ever!!

Thanks DJI

Tord Solheim

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Great Story with a happy ending. Was glad to know that DJI was taking responsibility when experiencing a critical error. If you have been following our channel, you might notice we have upgraded studio to host this series. So we hope you like it. If you are new to this channel, then make sure to hit that subscribe button below and the bell notification icon so you don’t miss out on anything.

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