Increasing conversion means reducing the bounce rate, and the best live chat provider help you engage more visitors and capture more leads on your website.

The Karr’s infographic post says 91% of the customers who have used live chat services are satisfied and helped them in purchasing decisions, resolving technical issues and quick reply to a question.

Live chat app for website is becoming a natural channel for customer-business relations with 8.29% increased demand in 2017, since then lots of companies are giving it a pushback.

Best Live Chat Provider

Why Online Chat Services?

If you are maintaining an online business, you have to access the sales and support channels more than ever. Whether its phone, email, social media (Twitter and Facebook), etc.

The fact is that there is no shortage of ways to communicate with your customers. But nowadays a new communication channel, in particular, is becoming more popular: Live Chat.

Live chat web is quick and convenient, and people choose to chat rather than having voice calls. This reduces the conflict in the buying process and, people can speak or text on the go.

In 2017, focusing on the customer service was the top priority for many live chat service providers. And since traffic and search engine rankings are the matter of things, you can’t ignore the bounce rates also that fail to convert prospects into customers.

With the pace of digital marketing and artificial intelligence, companies with live chat support are becoming profitable as a customer engagement platform. There are several small or large scale industries focusing on live chat customer service best practices to target the audience.

What are the Benefits of Live Chat?

Integrating live chat software for website helps to create a communication channel to assist your users and customers. There are various ways to look for the best live chat provider with increasing demand of the customers for any online business.

Studies show that companies with live chat support will not only increase purchases but also will improve customer loyalty.

You can go for the best live chat provider that offer live chat app at very affordable price rates and benefits include:

· Expand the market

· Proactive outreach

· Customer analytics and reports

· Quick problem solving

· Increase sales and revenue

It has been proved that live chat services have been the leading digital content method with more than 42% of customers prefers live chat etiquette compared to 23% e-mail and 16% for social media.

What are Your Live Chat Objectives?

The best live chat provider can be determined by their live chat customer service best practices, customer experience strategy, and social services online chat.

You can choose from the best live chat provider in the market that offers live chat software for a website to many small & large businesses, with more sophisticated features.

But online chat services for businesses can worth more if your:

· Website has more than 2000 unique visitors per month

· Products and services are user-friendly

· Products and services can be purchased online

· Support staff can provide 24/7 online assistance

· Conversions are less and want more leads

Whether you need best free live chat software or free live chat software download or paid live chat software for website. To understand what your audiences are looking for. Here are the things that the best live chat provider can do to reduce bounce rate and gets you instant conversion making more revenue.

1) Real-time Support & Personal Engagement

The live chat tool helps to connect with the prospects as well as existing customers for chatting, solving the problems and engaging them. Many live chat service providers indulge a real-time person on their website in answering the visitor queries.

Real-time and Personal Engagement

The companies with live chat support also have an FAQ (frequently asked questions) page on their websites where visitors can find their answers quickly. Moreover, a welcome message to the visitors in a live chat also engages them at your website.

2) Live Chat Analytics and Reports

The best live chat provider includes intelligent analytics and reporting on their website to know which pages customers are browsing, what is the bounce rate on that page, how they got into that page, etc. Many are using customer service chat transcripts to view the reports of their customer’s name, IP, e-mail, department, etc.

Analytics and Reports

With the analytics and reports, live chat agents for a website can identify the prospects to provide quick answers and close sales. This also allows them to prepare a strategy as for how to improve customer experience and how to chat with customers online for better conversions.

3) Canned Responses for Customer Service

Canned responses are used for online chat services for a website when you are chatting with a customer on a live chat web. It saves time as well as boost productivity pre-composed responses.

Canned Responses

The companies with live chat support use pre-defined canned responses for FAQ’s, greetings and explaining their products or services. You can create, edit and delete the canned messages and distribute to your live chat agents to speed up the response times.

4) Customized Live Chat Window

By creating a customized look of your live chat window helps you to reach the potential customers and start the conversion process faster. More than 59% online customers believe that customized live chat window helped them make purchasing decisions.

Live Chat Web Window

You can set better customer service chat examples by using different themes & templates, colors, logos, social media buttons, etc. Remember if you want to give your live chat customer service best practices then present a human face (live chat agent) on the chat screen. This way you can personalize the interactions with visitors and boost conversions.

Final Thoughts

While reducing your bounce rate and improving your conversion rates are the long-term process. But live chat plugin (when used properly) can help you get instant results, builds loyal customers, and convinces them to take action. By following the tips said above, you can make your live chat web, an integral promotional channel to reduce bounce rate and also boost conversions.