Try on another device

If there’s still a problem after you’ve tried everything else, see if you can get the issue to happen on another device.

If you’ve got another device you can use, install the app on it and see if you have the same problem.

Help us troubleshoot

When you’ve tried everything and the app just isn’t cooperating, we’re here to help! Here’s some things you can do to help us help you:

Open a support case from within the game. Only some games let you do this. If you can’t open a case from within your game, click Contact Us from any page on EA Help. Let us know the make and model of your phone. Send any screenshots or video you’ve been able to get of the problem.

Missing content or account

Are you missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.

Lost progress or don’t see your account? Make sure you’re signed in to the correct account for your game — EA Account, Game Center, or Facebook.

Still need help?

Contact Us or make a case through the game you’re playing. Include the model of your phone and send any screenshots or videos you have of the issue.