MyFavouriteChameleon Sat 17-Mar-18 22:34:36

Was he aware of the emergency credit? If so why didn’t he top it up? Lots more info needed!

As has been said, this wasn't what the OP was asking advice on, but also, she stated in the OP that he had lost the key...so thats probably why he hasn't been able to top it up.

I hope you find Scottish power helpful OP, I have to say that when I dealt with them a few years back that were truly awful to he hold of, and also sent me huge bills, despite the house having only a prepayment meter (so all electricity had to have been paid for). I got them cancelled eventually, but they said this happened 'all the time'. Maybe keep and eye out for him receiving any bills as well as what is paid by prepayment?