Overview:

Here’s a quick one regarding an issue I came across not too long ago with a customer. The issue was that members of distribution lists were not getting emails addressed to it.

Issue:

Consider this scenario:

Exchange 2013 CU7 (thought it would also have the same effect on Exchange 2010; have not tested on 2007)

Users:John, Bill, Sam, & Ron

You create a Mail-Enabled Security Group in EAC called TestDL#1 & add John/Bill/Sam/Ron to it. In EAC as well as when using the Get-DistributionGroupMember; John, Bill, Sam, & Ron all show up as members. They can all receive emails sent to this group. You then go to Ron’s user account in AD Users & Computers & on the “Member Of” tab you select the TestDL#1 group & then click the “Set Primary Group” option. Obviously, in ADUC it still shows Ron as being a member of this group. However, in EAC or in shell, Ron is no longer listed as a member of the group.

The biggest problem is that when emailing the group, Ron no longer gets the emails. However, as soon as I change his Primary Group to something else he then shows up & can get the emails. This creates a situation where a user is supposed to be getting emails but isn’t. This issue is easily reproducible in a lab.

Solution:

Nothing advanced or fancy here, just don’t change the Primary Group value in AD to be a Mail-Enabled Security Group. Exchange is unable to query the membership of a user for a group that’s also been set as their Primary Group. This is because modifying this property changes the way the object appears in AD & therefore changes the results of Exchange’s query (when it routes mail to it as well as how it lists membership within its management tools).

This also brings up another suggested practice which can help you avoid this scenario all together; use Mail-Enabled Distribution Groups instead of Mail-Enabled Security Groups when possible.

References:

Distribution groups in Exchange 2010 are not showing some members

http://www.run-corp.com/distribution-groups-in-exchange-2010-are-not-showing-some-members/

Members in Exchange 2010 Distribution Group and Active Directory differ

https://social.technet.microsoft.com/Forums/exchange/en-US/7ff27688-31e1-43c1-ba0f-fee95299f31f/members-in-exchange-2010-distribution-group-and-active-directory-differ?forum=exchange2010

Setting Primary Group Excludes the User from the Group Membership in Active Directory

http://support.microsoft.com/kb/275523