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A transgender woman was humiliated after she was stopped from using a ladies’ changing room at a Glasgow department store.

Jay Campbell, 25, was shopping for a dress at Debenhams in Argyle Street when she was denied entry by a staff member.

The 25-year-old from Carluke, Lanarkshire, has been living as a woman for two years and has been taking hormones for four months.

Jay told the Hamilton Advertiser: “I was shopping for a dress for a friend’s wedding and picked a gorgeous green one. I asked the assistant if the changing room was open and she said, ‘Yes’. When I went to use it, she stopped me and told me I had to use the gents on the first floor.

“I told her I was transgender and she still insisted I used the gents.

“I went down to the gents crying and in shock. When I got there, the two women were the complete opposite – they were kind and helpful. They asked what was wrong and I told them.

“They were shocked and told me I should have been allowed to use the changing room up there.

“They also told me they had been trained in how to deal with these situations. I won’t be spending a single penny in there again.”

Jay left Debenhams and went to nearby House of Fraser and said she was “treated like a princess”.

A Debenhams spokesperson said: “We are sorry for any distress caused to the customer. Debenhams changing rooms are not gender specific. We are currently investigating the incident.”