"It's a bit of a shock when you take a good look at your organisation's procedures below the surface. What appears to be a high functioning organisation can ultimately be something that still uses technology from the dark ages. To add to that, workplaces tend to be homeostatic and fear change. Of course this is compounded when external consultants come in and try to shift the embedded system. Iain and his team are like glass of cold water after you've struggled through a hot day. It hurts at first but after you're half way through you feel revitalised. Procedure People allow leaders to look at their organisations from a birds eye view and question existing systems and prepare for more efficient ones. As a CEO, having been through the fire, I can say it's a great feeling to kill off systems that don't work and start ones that do. That's a great feeling for leaders like me but it's also refreshing for teams too."