"They clearly looked like they were a little bit lost," Taylor told BuzzFeed Canada.

The two parents had five kids in tow — two in strollers — along with a bunch of heavy bags. They'd just arrived from Syria four months ago and only the eldest child, an 11-year-old boy, could speak English.

Together with another woman who stopped to help, Taylor looked at the address the family was trying to reach and figured it was in Hamilton. Since she was going that way, Taylor offered to accompany them on the GO train while the other woman bought their tickets. But that was only the start of an outpouring of generosity and kindness for the family.