American Airlines suspended a flight attendant after an altercation on Friday in which the attendant took a stroller from a woman traveling with two young children and then argued with other passengers. The episode was captured, in part, on video.

The encounter, at San Francisco International Airport, occurred while the woman was boarding a Texas-bound flight. The attendant, whose name was not released by the airline, grabbed the stroller from the woman, who was carrying 15-month-old twins, a passenger who was nearby said.

A video that circulated on social media showed the attendant nearly coming to blows with another passenger who threatened him after the altercation with the woman.

“What we see on this video does not reflect our values or how we care for our customers,” the airline said in a statement. “The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions.”