Muse Simulation World Tour 2019 Enhanced Experience FAQs

Q: Is there a pre-sale?

A: Yes, Enhanced Experience packages will be available during the presale which starts at 10am local venue time, except Manchester and London which are 9AM local venue time.

Q: Is there a pre-sale password?

A: Enhanced Experiences do NOT require a password to purchase during the presale.

Q: When is the general on-sale?

A: Friday, November 16th. On-sale times will vary by country and city. In North America, the general on sale is at 12PM local venue time, except Philly & Phoenix which are 1PM local venue time. In Europe, the public on sale will begin at 10AM local venue time, except Manchester and London which are 9AM local venue time.

Q: How do I purchase Enhanced Experiences?

A: Enhanced Experiences will be available to purchase online alongside standard concert tickets.

Q: Do the Muse Enhanced Experiences have a minimum age?

A: Most concerts are open to all ages. However, the age policy varies with each venue. Please refer to the ticketing company or venue website for age restrictions for each concert.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a call at 1-888-805-8930!

Q: Can I acquire Accessible Seating as part of a VIP program?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 1–888-805-8930 immediately after purchase. We will go over any available options.

Q: Where will my ticket be located to view the concert?

A: Some packages include the option of a general admission ticket or a premium reserved seat. You will be able to select these during the purchase process. Your ticket will give you access to the section you purchased, and cannot be exchanged with any other section of the venue. Please note: some venues may be entirely general admission floor and there will not be any reserved seats, including for our Enhanced Experience packages. See the seating map for your concert for more details.

Q: What is a general admission ticket?

A: A general admission ticket does not include an assigned seat for the concert. It provides access to a standing area near the stage.

Q: Can I purchase a Muse Enhanced Experience at the Box Office?

A: No, these packages will not be available for purchase at the Box Office. You must purchase online ahead of time.

Q: How will I receive my Enhanced Experience tickets?

A: During the purchase process, you will have the option to select your delivery method. Typically the options offered are mailed to your home, print at home, or will call. If your tickets are shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the extras that come with your package!

Q: When can I check in as an Enhanced Experience guest?

A: While the exact time varies with each show, check-in will generally occur about a couple hours before the doors open to the public. We will provide the specific times and check-in location for your show in our informational email about 1 week before the concert.

Q: When will I get information on check-in?

A: An informational email will be sent to you about 1 week before the event. This email will include details about check-in and any other helpful information! The purchaser will need to bring valid photo identification.

Q: Where will I receive my merchandise gifts?

A: We will have a separate Enhanced Experience check-in for you at the venue on the day of the concert. This is where you will pick up your merchandise. Merchandise cannot be shipped after the event. As stated previously, the ticket purchaser will receive an informational email with all of the event details about 1 week prior to the concert. Please be sure to bring valid photo identification.

Q: If I’m unable to make it to check-in during check-in hours, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our Check-in. Unfortunately, we are unable to ship out any merchandise after the concert.

Q: What is the Dedicated Venue Entrance?

A: The Dedicated Venue Entrance is an exclusive entrance for Enhanced Experience guests. It provides easy access to the venue.

Q: Is Enhanced Experience parking at the venue included?

A: Parking is not included. Please refer to the venue for more information regarding parking.

Q: What is an on-site Enhanced Experience Host?

A: The on-site Enhanced Experience Host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the Enhanced Experience program.

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will pick up everyone’s merchandise and Enhanced Experience credentials. He/She will have to distribute accordingly. We advise everyone enter the concert all at once.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: My question hasn’t been answered, how can I contact you?

A: You may reach our guest services team by emailing guestservices@cidentertainment.com or by calling +1 888-805-8930 between the hours of 10:00 – 18:00 EST.

Q: Am I going to have an amazing time?

A: YES!