Industrial design and app UI are the most visible elements of connected product design. But while they are important, they’re only part of the picture. You could create a beautiful app and a stunning piece of hardware, and users could still have a poor experience if the system components don’t work together coherently.

In this report, UX and product consultant Claire Rowland introduces a framework for understanding the UX of consumer IoT products.

Even quite simple connected products are conceptually more complex than non-connected ones. User Experience for the IoT explains different aspects of experience design for connected products and shows you how they fit together.