Each month the operational performance of each operator is reviewed for customer compensation, incentive penalties and payment, and for contract compliance.

The targets shown for metropolitan train and tram below relate to the Public Reliability and Public Punctuality Targets established as part of the new operating contracts.

Monthly punctuality

Monthly punctuality Mode of transport Target August 2020 July 2020 (previous month) August 2019 12-month average Metropolitan train 92.0% 96.2% 96.3% 89.9% 93.1% Metropolitan tram 82.0% 95.7% 95.0% 84.5% 88.1% Regional train (V/Line) 92.0% 96.4% 95.4% 87.8% 90.2%

Monthly reliability

Monthly reliability Mode of transport Target August 2020 July 2020 (previous month) August 2019 12-month average Metropolitan train 98.5% 98.3% 98.9% 98.1% 98.6% Metropolitan tram 98.5% 98.6% 98.8% 98.3% 98.0% Regional train (V/Line) 96.0% 96.6% 97.0% 97.3% 95.5%

For detailed punctuality and reliability information, see our Power BI App.

For details about customer compensation and customer charters, see Customer charters.

For a detailed explanation of factors impacting performance, see Media releases.