A Pekin woman is seeking answers after she said she picked her dogs up from a local boarding facility, one having cuts on his face and she claims they were groomed to the point of pain without her permission.

Angie McGill said she dropped her dogs of at Aboard the Ark in Pekin last Wednesday she thought nothing of it, until she picked them up and could tell something was wrong.

Queenie, her son Rascal, and Odie are all rescue dogs that McGill has mothered for five years.

They had all spent time in a boarding facility before, but she could tell something was off as she drove home this past Sunday, especially with Rascal.

“He sat up because he know that we were almost home and I went to pet his head and he winced and he blinked and I was like what? That’s not normal for him.” said McGill

When she inspected him, she was filled with tears.

“The whole side of his left of his face and the back of his head was swollen and cut up and scratched.”

When they began walking abnormally she looked at Rascal’s nails which appear to be cut up to the quick, same with Queenie. McGill said she did not give permission to groom any of her pets.

When she called the facility, she said no one knew what happened, only that one employee cleaned blood off of Rascal’s face earlier that week.

She said a manager called her the next day.

“She was going to talk to her staff to see what happened because we epically failed your pets.” said McGill

25 News asked management at Aboard the Ark for comment. They said they wanted to respect their customers privacy and would be making no further comment on the matter.

A former employee who wanted to remain anonymous said the news filled her with anger. They said they quit after less than six months with the business because of their alleged treatment of animals.

“If a dog is scared, they don’t touch it, they don’t try to let it go outside. They let it sit in its own feces and urine.” said the employee

McGill said she’s working on gaining back trust with her pets.

“I don’t want any other animal to go through what mine did. All it would have taken was a phone call.” said McGill

McGill has filed two reports. One with the Illinois Department of Agriculture Bureau of Animal Health and Welfare and the Better Business Bureau.