Robotic process automation (RPA) is being incorporated into more and more business processes, including the roles of the C-suite. Thanks to its ability to emulate human and digital interactions, a number of repetitive tasks are being taken over by RPA in place of human employees.

This enables more efficient work processes and creating impactful employees. The role of the CIO in particular is facing notable changes as RPA becomes more advanced and widely deployed.

Why are CIOs using RPA?

As businesses become more competitive, the need for more efficient and effective internal processes is increasing. CIOs are looking to emerging technologies to improve business operations and reduce costs. RPA is filling this need by serving as an invaluable resource for streamlining enterprise operations.

By reducing the need for employees to spend time on mundane repetitive tasks, more time is allowed for bigger picture items. While this technology not only improves the availability of customer-facing employees, Robotic process automation excels at the very tasks they’re relieving the employees from.

Software robots don’t need breaks, doesn’t make mistakes, needs no time off and costs less than an employee. Because RPA allows businesses to automate important tasks at a fraction of the cost and time, it’s more attainable and creates less of a disruption to existing operations.

When you consider how much of a business's total operation includes repetitive, data heavy work it’s no surprise the need for automation is apparent. Skilled employees deserve the opportunity to apply their knowledge and savvy CIOs recognize the impact more customer-centric work can have on their company.