Seranok: Seranok: Roblox is carefully reviewing this incident to address the errors and prevent future incidents. We will actively review the errors and correct them to the best of our ability

Can you let us know when these errors are fixed? I don’t want to get terminated just so I can email support so they can tell me “Yeah sorry you were purposfully exploiting byebye developer career”.

Seranok: Seranok: Please keep in mind that if you were determined to have exploited this bug, the moderation action will not be changed.

How do you determine if the person was purposfully doing it? Are you able to give this information or is it sensitive info? Mainly asking because many innocent people were termed, and some developers may even leave this platform because of it. This is potentially even a major PR issue waiting to happen.

We shouldn’t be using automated termination to begin with in cases like these. Automated moderation tends to generate lots of false positives, especially in edge cases such as “there’s a bug in our refunding process”. Instead of fixing the loophole and carefully removing the extra refunds for the users who got double refunds, you just outright banned/terminated them. This not only damages people’s trust in moderation but it has a huge impact on developers and players alike. If a major developer were termed, it wouldn’t be a big deal - just restore their account and make an “oops” thread. But what about regular players / upcoming developers who don’t have a big name for themselves yet? Are they just expected to say “oh well I enjoyed Roblox now I can’t use it anymore”?

This is the second time something like this has happened. Please, make a system / process so this does not happen again for a third time. Generally I would avoid having an automated proccess terminate users, especially in these edge-cases.

Not trying to sound rude or derogatory here, I know running a worldwide platform and a huge company isn’t a walk in the park, but this issue has occured twice now. Please do something to fix this entire automated moderation system issue.