Returns and exchange details

We take great pride in the quality of our products and service. If there is a problem with your item, we will be more than happy to work with you. Please make sure you order the correct sizing based on the shoe you are ordering to avoid any additional costs or time on you receiving your pair. If you have any questions on which size to order, please let us know!



PLEASE READ CAREFULLY PRIOR TO PURCHASE. BY PURCHASING ANY ITEM FROM OUR SHOP YOU AGREE TO ALL POLICIES BELOW:



CANCELLATIONS: You have 48 hours after payment is received to cancel your order during non-holiday shopping weeks. During holiday shopping weeks or if a rush is purchased, you have 24 hours to cancel. No exceptions. Orders cancelled within those 48 hours (24 hours during holiday time or with rushes), buyer will be refunded the full amount of their order. (For holiday time frames, see below)

Due to the nature of our process, each pair of shoes is individually ordered after the 48 (or 24) hour time frame has passed based on your specific style, size and color request and is therefore not eligible for cancellation.



Holiday Time Frames: Valentines Day 2/1-2/13, Halloween 10/1-10/30, Holidays 11/15-12/24.

No Cancellations on the following purchases:

-All Custom and/or personalized orders after payment is received at any time.

-All Clearance items and samples at any time.

-Face Masks, standard or custom at any time.



ORDER AMENDMENTS: You have 48 hours after payment is received to amend your order. Sizing or color changes requested after the initial 48 hours may be subject to a 15% amendment fee. No amendment requests of any kind may be made if order is within 48 hours of scheduled shipment. Custom and/or personalized orders cannot be amended in any way once payment is received.



NEED BY DATE CLARIFICATION: When prompted, the 'Need by date' personalization is to help determine whether or not a rush fee is needed with your order. As noted on this, if you are needing them in a time frame that is shorter than the normal processing time frame a rush fee is required. If you are needing them after the normal processing time frame we recommend that you put a 'Need By Date', regardless of how far out that date might be.



All processing times have increased due to material shortages and shipping delays and other COVID-19 related issues. Please expect delays on your orders. We are doing our very best to get everything out as quickly as possible. Please have patience with us as none of the delays are intentional.



EXCHANGE/RETURN TIMEFRAME: Please contact us to request a return. We offer a seven (7) day exchange/refund grace period from point of confirmed scanned postal delivery. Shoes must be returned in their original UNWORN condition within 7 days of scanned postal delivery. NO EXCEPTIONS (so please make sure you are home when the shoes are scheduled to arrive). Our white "Sparkled Just for You!" tag MUST still be attached in order for us to process an Exchange or Refund. If the tag has been removed we can no longer process the shoes as a Return or Exchange regardless of condition. This includes accidental separation. Reattached tags will not be accepted.



EXCHANGE FEE: Buyer pays for shipping of the returning pair and the replacement pair, plus a $5 exchange fee for all items over $25.00. Your replacement pair will be once again built with the highest quality possible in the same processing time time unless requested with a shorter time frame.



REFUNDS AND RESTOCKING FEES: Orders that have been completed and returned in the previously mentioned time frame and condition can be issued a refund for cost of the item only, shipping costs and rush fees cannot be refunded after the item has shipped. All orders of $25 or more are subject to a restocking fee of 15% of the item value. Orders that have not been shipped, but have already exceeded the 48 hour time frame will be credited back the amount of the item(s) minus the 15% restocking fee and will receive a credit on any shipping costs paid since the item was not shipped.



NO REFUNDS PERMITTED FOR THE FOLLOWING: Items listed as 'Bargains/Clearance', 'Youth' or any 'Personalized Orders' with individual customizations (i.e. rhinestones, ankle ribbons, names, dates, custom sizing, non-standard colors or brands) or Face Masks. No refunds or exchanges will be permitted on these purchases. Rush fees are non refundable.

Princess Pumps LLC does not provide return labels or reimburse for shipping for items returned or exchanged. No exceptions. Princess Pumps LLC does not manufacture any base shoes and cannot repair any manufacturing defects that may occur. All original factory warranties are null and void.