Optus customers who want to contact family and friends following the earthquake in central Italy will be able to make free calls to Italy for the next two weeks.

Optus consumer post-paid mobile and fixed customers will receive free standard voice calls to Italy from 12:01am AEST 26th August 2016 until 11.59 pm on 8th September 2016. This includes calls to mobile and landline numbers. Calls made to Italy during this time will not be charged on your next bill. Pre-paid mobile customers will receive zero-rated standard voice calls made to Italy during the same period.

The high volume on the telecommunications network around Italy may impact calls getting through. You may experience busy tones, recorded voice announcements or the call might go straight to voicemail.

Any customers who wish to discuss their individual circumstances can call our Customer Services team on 133 937.