RMV Service Centers

The RMV has a strict no walk-in policy at its Service Centers open to the general public. Reservations are available only for certain necessary and required in-person transactions that cannot be completed online, by phone, or by mail.

If you need to complete an in-person transaction, you are required to make or cancel a reservation online. You will be sent a confirmation email that you must show on arrival at your designated time at a specific Service Center. Customers arriving without an appointment will be asked to leave and make one online to return at a future date.

The reservation calendar will show dates that are available for booking, dates that are full/unavailable for booking, and dates that are not yet available for booking. If there are no appointments available, please check back later as appointments may open up during business hours.

Customers who make an appointment are advised to arrive on time and prepared for their visit at their selected location, and will be sent a confirmation email that they should be prepared to show on arrival. Customers who make a reservation are the only ones allowed in the Service Center - family and/or friends must wait outside. The only exception is for Learner's Permit applicants who are allowed a parent/guardian to accompany them. Customers who do not have immediate needs for necessary and required in-person transactions should delay their visits and not visit a Service Center without an appointment.

Only the following RMV centers will be open until further notice:

Senior Hours/Days for License/ID Renewal

Massachusetts law requires drivers who are 75 years of age or older to renew in person. The RMV has dedicated Wednesdays in September at the Watertown, New Bedford, Danvers, Leominster, Springfield, and South Yarmouth RMVs to anyone 74 years of age or older to renew with an appointment.

Below are the options to make an appointment:

If you are a AAA member, you may make a reservation now to renew your driver’s license/ID at a AAA location. Visit aaa.com/appointments to schedule your visit. Please note that AAA does not have dedicated Senior hours/days.

If you are not a AAA member, visit Mass.Gov/RMV to make a reservation to renew at an RMV Service Center. Select the Seniors License Renewal option on the Make/Cancel a Reservation transaction

The Seniors License Renewal reservation warns customers that they will not be served if they select the Seniors option and they are not at least 74 years of age.

For your safety and ours, we ask all RMV customers to wear face coverings when you visit the Service Center for your scheduled reservation.

The RMV practices 'social-distancing' at our Service Centers. This means that we only allow a certain number of customers in each center at a time.

The RMV has taken other steps to help mitigate the spread of COVID-19. In keeping with recommendations from the Massachusetts Department of Public Health, the RMV has:

adopted enhanced cleaning practices for facilities

purchased additional contactless hand sanitizer dispensing stations

issued anti-viral disinfectant wipes and individual size hand sanitizers to certain employees

expanded areas to be disinfected

Before visiting an RMV Service Center, please visit the RMV's Online Service Center to see if your transaction can be processed online. We offer over 40 transactions online.

Registration Drop Off

Registration Drop Off Centers are dedicated to performing a number of vehicle-based registration and title services for both commercial and individual customer transactions on a drop-off only basis. Customers choosing this option will be able to drop-off appropriate paperwork for processing within a few business days. Click here for more information.

For a list of locations, click here.

AAA Locations

AAA has reopened select branch offices to perform RMV services. AAA members must make an online reservation. Appointments can be made up to two weeks in advance. Visit aaa.com/appointments to schedule your visit.