Questions & Answers

I have an old Guild Wars account. Can I buy additional campaigns or expansions through Steam?

I bought [campaign name] on Steam but I already have Guild Wars installed elsewhere on my computer.

How do I update my old @ncsoft username?

How do I update my email address?

Originally posted by GM Tanzun, Guild Wars 2 Support Team: There is no way to change your account name or e-mail address on your end, in order to do it you need to contact us so that we can make that change on our end. The only suggestions I give you is to fulfill all or as much of the information on the form as you are able to provide when contacting us through the Guild Wars 2 Support Interface. Please be aware that we are unable to help you with a request filed through any other means.



When doing so, please provide the e-mail address you want to use to log in to the game in the future. Please also be aware that the e-mail address that you submit in connection with this request cannot already be associated with a Guild Wars or Guild Wars 2 account. (In fact, for maximum security, we suggest you may wish to use an e-mail address for Guild Wars 2 that is not used anywhere else.)



To access our support interface, please go to the following link: https://help.guildwars2.com/anonymous_requests/new . Once you have opened that page, select "Account Issue" from the drop-down menu and fill in as much of the information on the form as you are able to provide. An agent will reply to your ticket as soon as they are able to do so.

I forgot my character name/username/password. How do I login?

I get an error when trying to install: "The installer could not write Guild Wars to the specified directory."

The game won't run or get past the launcher after installing Guild Wars on a new PC.

I get an error when trying to create an account: "Network error. Please check your connection to the internet and try again (code = 4294967)"

I get an error when trying to create an account: "Network error. Please check your connection to the internet and try again (code = 3006)"

I get an incorrect password error when I try to create an account (code = 011)

Why do I get an error when I try to confirm my account from email?

Yes. Anycontent you purchase on Steam will add a "Guild Wars" entry to your game library, and will grant you a single Access Key for the content you purchased. You can follow the instructions above to retrieve your new Access Key and add it to your account. Campaign content (Game of the Year [Prophecies], Factions, Nightfall) does not need to be installed separately through Steam, as this content will automatically be downloaded by the game client when needed.If you wish to runthrough Steam (and use the Steam Overlay), you should uninstall your existing, non-Steam, copy and then use the "Install" link on the "Guild Wars" page of your game Library to install the launcher. Be sure to back up your existing "Guild Wars" directory (containing screenshots and saved skill templates) from My Documents before uninstalling.If you prefer to keep your original installation andplay through Steam, simply add the new Access Key you purchased through Steam to your existing account using the steps described above If you have an old account that needs to be updated, it needs to be managed through the ArenaNet Website. Login here: https://account.arena.net/login and click the "Settings" link on the top. You should be able to add an email address in place of your previous username. Note thatYou will need to file a support ticket. According to Support:You will need to file a support ticket. Visit https://help.guildwars2.com and click the "Submit a request" link near the top right. Select "I Can't Log In" and fill out the form as completely as you can.Try running theexecutable directly as an administrator. Go to the folder where you have Steam installed and navigate to \Steam\steamapps\common\guild wars\ and right-click "Gw.exe" and select "Run as an administrator." After successful installation, you will be able to launchfrom Steam normally.Try running either Steam or theexecutable directly as an administrator. Right-click the file at \Steam\steamapps\common\guild wars\Gw.exe and select "Run as an administrator." After successful installation, you will be able to launchfrom Steam normally.This happens when you are trying to create an account using aCD key.iscontent that requires the base game to play. You must purchase one of the core game campaigns to play, as stated in the product notice on thestore page: "Guild Wars: Eye of the North requires an existing paid account for Guild Wars, Guild Wars Factions, Guild Wars Nightfall, or Guild Wars Trilogy."This happens when you are trying to create an account using an email address that has already been registered to. You will need to use a different email address when registering. If you wish you may then link your accounts using the steps described above Use the same password you use foror try using a different email address.This is normal and can likely be ignored. Upon account creation, you will be emailed a link at the address you specified to confirm your account, but the page it links to is no longer active. Instead, you see a message saying, "We're sorry, but the web page you seek appears to have disappeared in the mist." I assume the link you receive is still active, but the confirmation page you are supposed to see is not.