I paid £1,283 for made-to-measure curtains from John Lewis for the large French windows in my living room.

They were to be fully interlined because we live in a conservation area and cannot have double glazing on the original windows. Payment was taken in full at the date of the order.

Two months later I am still waiting for the curtains. In addition, I was told today that the chosen material is not even in stock despite it still being advertised online as available. So my curtains have not even been started while I have been waiting all this time.

I have complained to John Lewis’s customer services online and received profuse apologies along the lines of: “We are sorry you have been left upset.”

In the meantime we have a freezing living room and a soaring heating bill. We have been faithful loyal customers of this retailer for nearly 50 years but are rapidly losing respect for it.

Tina Janering, London

Trusting John Lewis, around the time you scheduled the delivery of the curtains, you took the old ones to a charity shop. You had no idea that you would be left without curtains as winter drew in.