Customer Care Executive - Call Centre

Job Description

Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.

OBJECTIVE / OUTCOME OF TRAINING

Attend/make customer calls

Understand Call centre specific concepts

Resolving customer query, request, and complaint

Provide information regarding products and services to the customer

Handle and resolve customer’s complaints/requests

Capture/take notes of customer interaction in the Customer Relationship Management (CRM) tool/software

Monitor and manage key performance through reports and review

Develop customer relationship

Develop soft skills and professional skills

Understand technical skills (CRM software)

Learn the concept of proactive selling

Understand Interview and its related FAQ’s

JOB OPPORTUNITIES AVAILABLE

Customer Service Representative/ Customer Service Associate / Customer Service Advisor / Customer Relationship Officers / Call Centre Executive