SHARE

Hang around the free and open source software community for any length of time, and you can't help seeing examples of burnout. A colleague takes on too much, and suddenly they're working harder for fewer results. They have a hard time concentrating on their work. They neglect their personal life. When challenged, they become defense and unusually hostile. Eventually, they withdraw -- and, sometimes, they don't come back. Burnout isn't unique to the Linux community, of course. However, at times, the problem can seem almost epidemic in the community, and people seem reluctant to talk about it publicly. Both Ubuntu community manager Jono Bacon and Ubuntu volunteer and journalist Amber Graner find that, when they deliver talks based on Herbert Freudenberger and Gail North's The Burnout Cycle, afterwards people approach them privately to talk about their own experiences with burnout. Similarly, kernel hacker and Ada Initiative co-founder Valerie Aurora talks about sitting with a dozen women and technology activists and discovering that all of them were burned out, recovering from burnout, or else had been burned out in the past. No one seems immune, not even Linus Torvalds. Although he begins by saying, "I've never really had a burnout event," he goes on to recollect a situation that sounds very much like the early stages of burnout: "We had really big fights back in 2002 or so ("Linus doesn't scale") where I was dropping patches left and right, and things really weren't working. It was very painful for everybody, and very much for me, too. Nobody really likes criticism, and there was a lot of flaming going around -- and because it wasn't a strictly technical problem, you couldn't point to a patch and say, 'hey, look, that patch improves timings by 15%’ or anything like that: there was no technical solution. The solution ended up being better tools, and a work flow that allowed much more distributed management." What causes burnout, particularly in the free software community? What can be done to prevent it, both individually and on a community level? These are questions that an increasing number of free software organizers are struggling to answer as burnout starts to be recognized as a problem that needs to be addressed. Sources of Burnout The organization of free software makes community members especially prone to stress. As Bacon points out, when contributors are scattered around the globe and some are volunteers, each has to monitor their work-levels themselves. Yet when someone somewhere is likely to be working on a project at any hour, setting limits is difficult. As with a real-time simulation game, there is no obvious moment to quit. In fact, because of the instant responses that are the norm on the Internet, others may become annoyed when others are not immediately available. The stress may be increased because the first generations of community members are now well into middle-age, and some are starting to have trouble working the hours to which they are accustomed, either because of reduced stamina or family obligations. Graner points out, too, that some community members may add to their stress by taking on more work to prove themselves. She observes, for example, that non-developers in Ubuntu may feel less part of the project than developers, or take on extra responsibilities in the hopes of having their expenses paid so that they can attend the Ubuntu Developer Summit. "They think that if they don't take on more and more and be that super community person, people won't think they're doing enough," Graner says. However, as Torvalds points out, burnout is not just about stress. "I personally tend to get really fired up and love the occasional flame-fest," he says. "That can be stressful, but it's also often really invigorating, and I think that if you don't have those kinds of occasional flare-ups, your project is dying, or just don't care enough." However, Torvalds adds, "But constant stress can just wear you down. For me, it's pretty much always been about some work flow issue, where just the way I do something doesn't really work well any more, and the stress is about just not having enough energy (or hours in the day) to do what I need to be doing. So that is why, for the kernel, I feel like the big stressful events have been about work flow issues."

Bacon perceives burnout in much the same way, defining it as "when you carry over stress from the previous day, and it builds until you can't get rid of it." By contrast, former Fedora chair and community organizer Paul Frields sees burnout as originating in group interactions, as occurring: "When people have mismatched sets of expectations. For example, maybe it's an expectation that other team members deliver the same level of output regardless of their capability, time, or personal situation. Or maybe the expectation is for everyone to love your radical new idea right off the bat. If those expectations aren't met, and you continue to grind away on it, chances are excellent that you're going to burn out." Still another source of burnout for women in particular is their under-representation in the community. Depending on the project, women typically make up one to five percent of the community. Not only do women have to endure sexist remarks, pornographic presentations, and outright hostility, but they often feel the need to prove themselves -- often, to established women as much as the male majority. "It's similar to being in the military," says Graner, a veteran from the first Gulf War. "You need to do ten percent more than everyone else to be seen as good as they are." For women actively trying to alter the culture, the stress is even greater. "There are simply too few women in open source to do all the work," Aurora says. "A one percent community that's already struggling is just a recipe for burnout. You're already in a precarious situation where you're getting a lot of messages saying that you don't belong, and you're adding on top of that hours of volunteerism for activism. You feel bad for not doing the programming, and for having doubts at all." Nor is the situation improved by the fact that, until recently, one woman has tended to be the figurehead for women's activism at any one time. "You become the lightning rod for criticism and death threats," Aurora says. "This is a huge cost. Every time someone becomes a leader for women in open source, their career suffers." To further complicate matters for men and women alike, burnout is a condition that everybody has trouble seeing or admitting to. "They can see the signs in everyone else, but can't see the reality in their own reflection looking back at them," Graner says. "And sometimes they believe that to use the term 'burnout' is negative -- like they can't tell anyone they've burned out." Such denial is especially common when those in leadership roles burn out, either because they see themselves as essential or are more used to giving help than being in need of help themselves. But, in all cases, this denial only aggravates the situation by making people more reluctant to take the steps they need to recover. Dealing with Burnout On a personal level, Torvalds suggests, the key to recovering from burning out is to: “Learn to let go. If not of the whole project, then at least letting go of trying to control it entirely. I've done both. With the kernel, I may be the to-level maintainer, but I simply trust others to do the right thing. There are still a few areas that I'm fairly closely involved with, but even there I'm more than happy to be overridden by people I trust. Or, just let go of the project entirely. I did that with git [The distributed version control system]: I really enjoyed doing it, but I also felt like I couldn't really afford to be the full-time maintainer that the project needed, and I was more than happy to find a great maintainer (Junio Hamano). I really felt it was my project, but, at the same time, I also felt that the best thing for it would be to have somebody else maintain it.” Of course, as Torvalds adds, "Sometimes people seem to have problems with letting go. Me included." To counter the natural resistance to letting go, Frields suggests that "you need to be willing to engage in self-examination, to check your balance and your ability to give time to the things that fulfill you. And, more than being willing, you have to consciously take the time to do it." Bacon is even more specific. Based on his own experience with burnout about a year after he joined Canonical, he has given considerable thought about how to create a balanced life that will might make himself and others more resistant to burnout.