gobluetwo

join:2007-11-01

Lake Zurich, IL gobluetwo Member Comcast gave us roaches!



As I sat down to watch the glory that is high definition, noticed that some of the numbers on the LED display of the box weren't coming out. Weird, because I hadn't noticed before. Took a closer look and found this:







That, my friends, are pictures of TWO cockroaches in the display, one on each side. In the 5 months we've lived in our house, we have not seen a single roach. Until I noticed these in the display. Incidentally, I saw one trying to scurry away when I lifted up the box (I caught it). There were also some "droppings" underneath the box when I lifted it up.



I have it in my car sealed in a large trash bag right now and plan to return it to (and get a new, hopefully roach-free, box from) a different location.



Do you think I can expect any sort of compensation from Comcast for this? My evidence is these photos. It may be a longshot, but this is just outrageous (not to mention disgusting). My wife called earlier and is angry because she caught one in the kitchen (so some obviously left the nest and made it into the house). Seriously! I stopped by the local Comcast payment center (Highland Park, IL - North Chicago Suburbs) to swap out our standard digital set top box for a HD set top box. Had some issues with the connection, but that was sorted out on Thursday afternoon.As I sat down to watch the glory that is high definition, noticed that some of the numbers on the LED display of the box weren't coming out. Weird, because I hadn't noticed before. Took a closer look and found this:That, my friends, are pictures of TWO cockroaches in the display, one on each side. In the 5 months we've lived in our house, we have not seen a single roach. Until I noticed these in the display. Incidentally, I saw one trying to scurry away when I lifted up the box (I caught it). There were also some "droppings" underneath the box when I lifted it up.I have it in my car sealed in a large trash bag right now and plan to return it to (and get a new, hopefully roach-free, box from) a different location.Do you think I can expect any sort of compensation from Comcast for this? My evidence is these photos. It may be a longshot, but this is just outrageous (not to mention disgusting). My wife called earlier and is angry because she caught one in the kitchen (so some obviously left the nest and made it into the house).

marcello7x

join:2007-11-01

Medford, MA marcello7x Member wow that is rediculous...get the house exterminated and send the bill to comcast



pjhofmann

join:2000-08-22

Argyle, TX pjhofmann to gobluetwo

Member to gobluetwo

. Ugh, my lunch hasn't even gone down and I feel it's gonna come up. I used to live in Wauconda and never had any Comcast-roach issues



wagesofweirdness

@comcast.net wagesofweirdness to gobluetwo

Anon to gobluetwo

said by gobluetwo:



Do you think I can expect any sort of compensation from Comcast for this? My evidence is these photos. It may be a longshot, but this is just outrageous (not to mention disgusting). My wife called earlier and is angry because she caught one in the kitchen (so some obviously left the nest and made it into the house).

Do you think I can expect any sort of compensation from Comcast for this? My evidence is these photos. It may be a longshot, but this is just outrageous (not to mention disgusting). My wife called earlier and is angry because she caught one in the kitchen (so some obviously left the nest and made it into the house).



Comcast is supposed to recondition every DCT that is recovered from a customer. Unfortunately, the high volume of returned DCT's combined with the huge demand for new installations means that most of these boxes are merely checked in, validated to be in working condition, and then sent out the door for new installs. No fumigation takes place, you can bet. In a word or two: Hell no! For one thing, the photos aren't "evidence" in any true sense of that word. Proving that the roaches came from the DCT, let alone from Comcast, will be impossible to prove. Don't misunderstand me, I do believe that the box was infested. I don't doubt your word that the first roach you spotted was right after you installed the box. What can't be proven is from where the roaches originated.Comcast is supposed to recondition every DCT that is recovered from a customer. Unfortunately, the high volume of returned DCT's combined with the huge demand for new installations means that most of these boxes are merely checked in, validated to be in working condition, and then sent out the door for new installs. No fumigation takes place, you can bet.



mikedz4

join:2003-04-14

Weirton, WV mikedz4 to gobluetwo

Member to gobluetwo

there was an article somewhere last year about roaches in 50 comcast boxes at a service center. They had to have the service center fumigated and they gave the customers free fumigation plus i think free cable for a year to drop the lawsuit.



gar187er

I do this for a living

join:2006-06-24

Seattle, WA gar187er to gobluetwo

Member to gobluetwo

happens every now and then......some customers got nasty houses.....

fiberguy2

My views are my own.

Premium Member

join:2005-05-20 fiberguy2 to wagesofweirdness

Premium Member to wagesofweirdness

Comcast isn't supposed to "recondition" every "box" that is recovered.. they simply process them. Defective boxes go for repair, dirty boxes are wiped down and cleaned, and all boxes are cleared of previous customer data, re-masked (computer codes) and sent back out in the field.



No - fumigation never happens in the warehouse. The box probably did have roaches in it.. it has happened, although very rare.



If it happens, you put the box in a garbage bag, tie it shut, and return in. Comcast will take care of the customer.

fiberguy2 fiberguy2 to gobluetwo

Premium Member to gobluetwo

Compensation? If you mean for anything other than actual cost to make you whole again? no... taken care of? yes. Roaches crawl into boxes because they are warm. Comcast didn't give you the roaches.. they came from a customer, who POSSIBLY, didn't have a clean house. I've seen roaches come out of homes that were spotless too.



Don't wait for comcast to act. Call the exterminator out and take care of the problem. Ask your exterminator to seek signs of roaches - if there were any in your home, they will take care of you. I can pretty much bet they will pay the bill anyway.



BUT - do NOT wait for them to act agree to anything.. have it done yourself and seek reimbursement.



Good luck.



CableTool

Poorly Representing MYSELF.

Premium Member

join:2004-11-12 CableTool Premium Member Nice!



I wish the company can seek compensation when they pick up a box with roaches or covered in Cat Pee and Cat hair.



gar187er

I do this for a living

join:2006-06-24

Seattle, WA gar187er to gobluetwo

Member to gobluetwo

had one that a cat took a dump on once.....



Ahhhhhhh

@comcast.net Ahhhhhhh Anon I had a box from Comcast that was possessed by the devil. It kept automatically switching to channel 666. Can I get Comcast to pay for the exorcism or should i just sue them for pain and suffering?



CableTool

Poorly Representing MYSELF.

Premium Member

join:2004-11-12 CableTool to gobluetwo

Premium Member to gobluetwo

Bleh!!



JohnInSJ

Premium Member

join:2003-09-22

Aptos, CA JohnInSJ to gobluetwo

Premium Member to gobluetwo

Ewwueueueueueue



That is without a doubt the grossest thing I ever saw.



I'd go with getting the house nuked and sending them the bill as well.



Greg_Z

Premium Member

join:2001-08-08

Springfield, IL Greg_Z to gobluetwo

Premium Member to gobluetwo

Get some Combat Roach Bait, and put it in the kitchen under the Sink cabinet, near the stove, and on small foil squares in the cupboards.



Problem with society, is that there are those that are filthy in normal neighborhoods, not just the hood.



MadMANN3

Premium Member

join:2005-08-19 MadMANN3 Premium Member said by Greg_Z:



Get some Comcast Roach Bait, and put it in the kitchen under the Sink cabinet, near the stove, and on small foil squares in the cupboards.



Problem with society, is that there are those that are filthy in normal neighborhoods, not just the hood.

Get someRoach Bait, and put it in the kitchen under the Sink cabinet, near the stove, and on small foil squares in the cupboards.Problem with society, is that there are those that are filthy in normal neighborhoods, not just the hood. Fixed that for ya.

fiberguy2

My views are my own.

Premium Member

join:2005-05-20 fiberguy2 to CableTool

Premium Member to CableTool

lol - yea... but then Comcast would just be acting like a greedy corporation only after one thing, Money!!



wagesofweirdness

@comcast.net wagesofweirdness to fiberguy2

Anon to fiberguy2

said by fiberguy2:



Comcast isn't supposed to "recondition" every "box" that is recovered.. they simply process them.

Comcast isn't supposed to "recondition" every "box" that is recovered.. they simply process them. I like how we can count on "fiberguy" to correct all of our misconceptions about how the Cable Industry functions. What would we do without him?



ccguy

@comcast.net ccguy to gobluetwo

Anon to gobluetwo

roaches in boxes are a common issue. Fiberguy is right in everything that he says.



I bet that you can probably get some comped services for a month or so



give it a try



MadMANN3

Premium Member

join:2005-08-19 1 recommendation MadMANN3 to wagesofweirdness

Premium Member to wagesofweirdness

said by wagesofweirdness :



said by fiberguy2:



Comcast isn't supposed to "recondition" every "box" that is recovered.. they simply process them.

Comcast isn't supposed to "recondition" every "box" that is recovered.. they simply process them.

I like how we can count on "fiberguy" to correct all of our misconceptions about how the Cable Industry functions. What would we do without him?



So, in other words, nothing would change. You would believe what you want, despite what people who actually know what they are talking about tell you.So, in other words, nothing would change.

MOTO6809

join:2007-11-05

Springfield, MA MOTO6809 to gobluetwo

Member to gobluetwo

I've seen this when I went to pick up a box at a Chinese restaurant. So I had the customer drop it in the plastic bag and we trashed the box. This was about 14yrs ago when boxes were a lot cheaper to throw away.



I would still do that today, because I would be pissed off if that a box like that came into my house.