Glass was great, but....

I have several Vortex scopes, and have been very happy with them. When the Crossfire arrived, I checked out the sight picture, and it was better than I expected on a scope at this price point but something seemed off. Sure enough, the reticle was canted by about 15 degrees clockwise. I called Vortex customer service about it on a Wednesday, and was mounting my replacement scope on the following Thursday. They even covered every bit of the shipping. You can't beat that.