We want to update all our loyal customers about the service outages that many of you are experiencing today. It is not a technical issue. This morning, Microsoft served a federal court order and seized 22 of our most commonly used domains because they claimed that some of the subdomains have been abused by creators of malware. We were very surprised by this. We have a long history of proactively working with other companies when cases of alleged malicious activity have been reported to us. Unfortunately, Microsoft never contacted us or asked us to block any subdomains, even though we have an open line of communication with Microsoft corporate executives.

We have been in contact with Microsoft today. They claim that their intent is to only filter out the known bad hostnames in each seized domain, while continuing to allow the good hostnames to resolve. However, this is not happening. Apparently, the Microsoft infrastructure is not able to handle the billions of queries from our customers. Millions of innocent users are experiencing outages to their services because of Microsoft’s attempt to remediate hostnames associated with a few bad actors.

Had Microsoft contacted us, we could and would have taken immediate action. Microsoft now claims that it just wants to get us to clean up our act, but its draconian actions have affected millions of innocent Internet users.

Vitalwerks and No­-IP have a very strict abuse policy. Our abuse team is constantly working to keep the No-­IP system domains free of spam and malicious activity. We use sophisticated filters and we scan our network daily for signs of malicious activity. Even with such precautions, our free dynamic DNS service does occasionally fall prey to cyber scammers, spammers, and malware distributors. But this heavy-handed action by Microsoft benefits no one. We will do our best to resolve this problem quickly.

The list of domains that were affected by this takedown are the following:

3utilities.com

bounceme.net

hopto.org

myftp.biz

myftp.org

myvnc.com

noip.me

no-ip.biz

no-ip.info

no-ip.org

redirectme.net

servebeer.com

serveblog.net

servecounterstrike.com

serveftp.com

servegame.com

servehalflife.com

servehttp.com

servemp3.com

servepics.com

servequake.com

sytes.net

zapto.org

About No­-IP

For over 14 years, No­-IP has been offering the best and most affordable Dynamic and Managed DNS solutions. Our robust Anycast Network with points of presence in 18 different world­class facilities across the globe guarantees our 100% Uptime, because let’s face it, there are no upsides to downtime. No­IP is the preferred choice for users on the Internet for dynamic DNS compared to smaller, less reliable alternatives. Our DNS Experts will ensure that your website is fast, reliable and always available.

Contact

Natalie Goguen

Marketing Manager

5905 South Virginia Street, Suite 200

Reno, NV 89502

press@no-ip.com

Support requests will not be answered via email. Please open a support ticket if you need assistance.

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