Class Overview

Provides a practical understanding of ITIL® 2011 key concepts, principles, processes, and functions

Prepares students to pass the ITIL®·Foundation exam

Target Audience

ITIL®Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).

Prerequisites

There are no prerequisites for this course

Course Length

Three days – includes lecture, exam preparation, and exam

Exam

Includes the exam leading to the ITIL® Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)

Class Size

Maximum of 25 students

Course Fee:

GHC 3200 (International exam inclusive)