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Calgary Transit is fielding an average of more than 600 employee conduct calls every month, with about half related to driving concerns, officials say.

An analysis of data from the city’s 311 call centre found between January 2016 to the end of last month, some 9,270 employee conduct calls about Calgary Transit have been logged, an average about 618 per month. It usually ranks among the top service requests to the call centre on a monthly basis.

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According to Calgary Transit, half of those calls, about 10 every day, are related to driving concerns. About a quarter are complaints about employee conduct and the remaining 25 per cent are commendations for drivers and staff.

Stephen Tauro, Calgary Transit’s customer information and services coordinator, noted those numbers may seem high compared to other city agencies, but given the fact the service transports hundreds of thousands of riders daily as well as public interactions with transit officers, maintenance workers and supervisors, it represents a relatively small segment of the bigger picture.