TYPES OF SERVICE DESK

There are, generally, four types of Service Desks available-

Local Service Desk: Located within or near an enterprise's premises, it caters to the requirements of a small or medium-scale enterprise. It would help address requirements of country-wise or location-wise entities of an enterprise. However, this service desk would not be enough to handle large volumes of calls or service requests.

Centralized Service Desk: A more cost-effective and efficient solution for ticket management, the centralized service desk helps manage larger volumes of tickets/calls with fewer staff members. An enterprise that maintains local service desks will benefit by merging them into a centralized desk.

Virtual Service Desk: This is the most commonly used type of service desk among enterprises, corporate and IT companies. Through the Internet, a single, centralized Service Desk takes care of all tickets raised from all types of devices and entities in different geographical locations. The tickets can also be addressed and managed by personnel in various geographical locations.

Follow the Sun Service: Some enterprises combine Service Desks located at multiple geographical locations to provide round-the-clock service.

WHY DO YOU NEED SERVICE DESK SOFTWARE?

Do you keep track of your customer requests with sticky notes, and email - or have you upgraded to using spreadsheets?

Well, none of these is an ideal solution for keeping tracking of all those many requests that your customers would keep on generating…

You need to easily track as to what the issue is, who it came from, what kind of SLA is in place to resolve it and such things.

The ITarian Service Desk module, integrated into the ITarian MSP, provides you an easy and efficient way to manage and respond to customer requests. It allows your customers help themselves; it offers them a place to log their issues, track its progress without having to email, call or text you. On the centralized dashboard you can easily view the status of each ticket, whether it's open, closed, overdue, and even specify and view the different priority levels.

ITarian Service Desk provides you and your customers a clear insight, with clear statistics and reporting. There is also an integrated knowledge base providing your customers with instant answers to common questions, giving them the ability to help themselves, reducing the demand on your IT staff.

With ITarian MSP completely integrating Service Desk with all of its modules, tickets can be created for actions needed from other modules and the actions taken, without having to leave ITarian, providing your staff with a single complete IT management system.