To send your inquiry to the support team, please either complete the following form, or alternatively send us a mail at support@goodsmile.jp. Please ensure you enter the email address correctly, as we have had many cases of customers sending requests to the incorrect mailing address.



Please also set your spam filters to allow mail from both support@goodsmile.jp and support@goodsmile.info. If you receive email on your phone, be sure to allow it to receive mail sent from a computer.

Also note that inquiries regarding orders from the GOODSMILE ONLINE SHOP are received at a separate address. Please be sure to read through the GOOD SMILE ONLINE SHOP's Usage Guide, and then direct your inquiry to the GOOD SMILE ONLINE SHOP's Contact Form, or contact them directly at shop@goodsmile.jp.

Customer Support is closed on weekends, Japanese public holidays and certain company holidays. In this case we will contact you as soon as possible after reopening. Please also note we do not accept information requests about unannounced products.

- Notice - Please note that this support line is for defective products and is separate from the GOODSMILE ONLINE SHOP support line as well as the GOOD SMILE US ONLINE SHOP support line. We cannot respond to queries regarding orders, shipping or delivery from either of these stores. Please contact them directly.



GOODSMILE ONLINE SHOP

Please contact the GOODSMILE ONLINE SHOP directly on their Inquiry Form or via email at shop@goodsmile.jp if you have queries regarding your order.



GOOD SMILE COMPANY US SHOP

Please contact the GOOD SMILE COMPANY US SHOP directly if you have queries regarding your order. You can find out more contact details on the website here: https://www.goodsmileus.com/information/contact-us-8



Additionally, please redirect any product requests and re-release requests to this form: https://support.goodsmile.info/eng/productrequest/.



*Required *Name Contact Number *E-Mail *Confirm E-Mail Country Postal Code Address *In the case items are sent to you, this address will be used. Please ensure it is correct. *Inquiry Category Please Select Product Defect Bootleg Query/Report Other Inquiry *Product requests and rerelease requests should be sent here *Product Category Please Select Scale Figure Nendoroid figma Nendoroid Petite Other Product Product Name Place of Purchase *Inquiry Details

*In the case of a suspected product defect, please explain the problem in detail. If you have photos to accompany your inquiry, please attach them here. Please keep photos below 1MB in size.

Ideally, photos should include a close-up of the defect, a photo of the entire figure and a photo of the figure's packaging. Photo #1 Photo #2 Photo #3 Send Reset

If you do not recieve a response from us within one week, please be sure to check your spam folder and mail settings.