Knowmax is the Device Knowledge Management Solution that Celcom has adopted. The Unique feature set for Picture guides, effortlessly complement its vast repositories of device information. Our customers have used this self-help tool extensively to solve their queries as Knowmax is integrated with our Celcom Life App, reducing the volume of tickets for our CX teams. Nor Aidah Binti Sukor Expert, CX Journeys

KocharTech through their Knowmax "Knowledge Management Platform has expanded our capabilities in terms of communication, accessibility and sharing of information about products and services with our end customers through digital and assisted channels both - using Picture Guides for pictorial support for various use cases and Al based knowledge base, becoming brain to our Chabot "Saeed". This helps over 120 Contact Center Agents as well as our customers on Mobile App, ChatBot & Website engage with our brand regularly; pushing us closer to our goal ongoing digital. Turki Al-Farsi Senior Manager-Process & Project Management

Exactly what we needed!! Completely understood our problem and provided a service that

complemented our business perfectly. Graham Duffy Senior Operations Manager