Do I need to be home when you clean my gutters?

It is not necessary to be home during your gutter cleaning. One thing that may be helpful is that we have access to water through the outside water faucet on your home. This is so we can flush the gutters, if needed, after they are cleaned.

Do you send notifications prior to service?

NV Service Group does not provide a notification prior to Gutter Cleaning service visits. Due to changes in weather, traffic, and other variables associated with Gutter Cleaning, it is difficult to predict exactly when we will arrive for service making notifications problematic.

Service weeks are listed on our proposals and if service is going to deviate by more than a week we will let you know.

Do I need to clean my gutters if I have gutter guards?

While gutter guards may block large debris such as leaves, almost all gutter guards fail to block small debris and shingle material which can build up in your gutters over time creating clogs. Your gutters will still need to be cleaned but possibly at a different interval

If I sign up for recurring gutter service, can the frequency and service dates be adjusted later?

Yes, we can adjust your agreement at a later date. Our agreements offer flexibility in both frequency and service dates to allow each client to select their own Gutter Cleaning solution. We merely abide by the options you select and come out as contracted. You are in control. If you find you would like to make an adjustment to your initial agreement, just reach out to us prior to your scheduled visit and we will make the requested change.

If I sign up for recurring gutter service, will the same person be assigned each time?

We make every effort to ensure that the same crew members clean your gutters each visit. In the event of a staff change, each member of the crew will still have notes on their work orders as to your specific preferences. Should you wish to add a specific preference, please contact the office.

What are your Gutter Cleaning service hours?

NV Service Group Gutter Cleaning Division operates Monday through Friday between the hours of 8am and 5pm. Crews may choose to work weekends on occasion, though we do not require our staff to work these times. Crews working weekends will not arrive prior to 9am.

Service is scheduled by week through our fast and easy proposal system. Schedules are subject to change based on weather and work-load.

Customers are welcome to reach out for service updates and we will happily provide as much information as we have available.

How do freezing temperatures impact service?

Though we provide Gutter Cleaning service year round we do require overnight temperatures to remain above freezing for work to be performed the following day.

Between December 1st and March 15th Northern Virginia often experiences low temperatures that may temporarily interrupt work flow. We automatically reschedule for the soonest available date.