Currently, due to technological transformations and other advancements in business processes, enterprises need to go the extra mile to earn a good brand image and loyalty. Whether it a start-up or a small size business, they need to have the “wow” factor that sets their business apart from its competitors. For this purpose, businesses need to focus on providing good customer service, and support – providing services that ensure customer satisfaction.

Most of the businesses in the current era consider the service desk and the ‘front line’ service – that work as the best solutions for customers and resolve their issues. While many service desks are still dependent on paper-based and inefficient processes emails for resolving customer issues.

Additionally, there are many companies that work internally and also offer external support, focusing on handling issues whether it is the employees or the customers’ end. However, the perfect combination would be supporting operations that improve efficiency, minimize costs and optimize resources. There are many challenges that entrepreneurs and managers face regularly that include cross-training support staff, prioritizing customer problems and integrating a procedure for resolving issues. Let’s have a look at the top 10 help desk service providers in 2019 below:

In the IT market for 30 years, ScienceSoft has been providing outsourced help desk services since 2007. ScienceSoft’s help desk team has the competencies to cover the support needs of the companies across all industries, including healthcare, retail, banking, manufacturing, telecoms, as well as managed service providers. ScienceSoft’s help desk services include 24/7 L1-L3 support, help desk management, establishing standard operating procedures for help desk professionals, user training and creating materials for self-support.

FrontRange Solutions is another service provider that offers IT software solutions, with its main focus on providing help desk, service management, customer relationship management, and infrastructure management. HEAT Service and Support is a flagship help desk solution that FrontRange Solutions have to offer. Its key features include:

Advanced solution suite – Including modular service desk solutions that cover the incident and request tracking, automation and knowledge management

Extensibility

Enterprise functionality – Easily customizable with all easy-to-use tools that do not require programmer experience

3. Desk.com

Desk.com is an all-in-one customer support application that ensures exceptional customer service and support in the current digitally evolving era.

Its key features include:

Email integration

Incident, request, or problem management

Knowledgebase

Integration on social media such as Facebook and Twitter

4. TechExcel ServiceWise

TechExcel ServiceWise offers comprehensive help desk services and IT service management focusing on improving all business aspects and support processes too,

Features:

Integrates service desk, operations, IT services, and software development

Scalable and distributed service teams

Offers a 30-day evaluation period

5. VIVANTO

Vivanto has its own award-winning Vivanto Service Desk for customer support and solution. Its key features include:

100% Web-based solution

Easy and flexible to use

Flexible and competitive pricing

Best of SaaS Showplace Winner 2010

BCS/Computing Gold Medal Winner – Service Supplier of the Year 2009

6. Dell KACE

It is a leading service provider when talking about system management appliances. It produces Dell KACE K Series Appliances that provide a comprehensive, flexible and affordable system management using an appliance-based platform. Its important features include:

Users can learn its usage in a few hours via online

Upgrades within minutes

Low cost of ownership

No software or hardware prerequisites

No incremental service fees

Virtually no administration

Intuitive interface

7. Innovative Technology Solutions (ITS)

Innovative Technology Solutions (ITS) is a leading name when it comes to managed IT services that enhance enterprise IT by providing solutions in device management, service desk and much more. Its key features include:

End-to-end managed IT solutions

Increases employee productivity

Optimizes system performance

Increased ROI

8. Dataprise

Dataprise is another top IT service provider for small, medium and large organizations. With a wide array of support desk services, application help-desk support, and full-time technical service resource centers, Dataprise has earned a good reputation in the industry. The services they offer include:

24/7 desk support service

Outsourced help desk services

Private labeled help desk services

9. Corserva

Corserva offers various IT support services to meet all the day-to-day IT operations. They ensure that all the critical IT systems and applications are running and that all the problems are resolved quickly. Corserva uses ITIL based practices to ensure efficiency. It also offers remote IT monitoring services that ensures users are aware of all possible risks. It offers the following:

Secure software

High-performance system

System updates

10. American Help Desk (AHD)

American Help Desk (AHD) is another leading call center and support service organization that provides exceptional help desk, call center support and customer service solutions. They offer a wide range of services that include

Help desk services

Technical support services

Internet helpdesk

IT outsourcing

Computer training services

So, we can conclude that these top help desk service providers have different key features that help customers with their IT problems and issues. When looking for one of the top service providers, these companies can be helpful for any business.

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