



For a majority of the users experiencing this, there are servers available to them that provide better, suitable performance. Yet, there has been nothing done to address these issues, other than it be the responsibility of the paying customer to create a new character on one of the better performing servers.



This of course does not take into consideration the time, effort, and value of what the already paying customer has invested in their account. And, most, if not all, of these server issues(transfers) were forced upon us, at least in all of the cases I am aware of, including my own. (I had little to ZERO lag, latency issues, WZ performance issues on the server I CHOSE at launch (MZL).



Through no fault of my own, my investment was forced onto another server, The Harbinger, and I have had this connection issue (the midwest Comcast/Harbinger issue). 106-109ms connection with constant 574ms spikes, peaking at 3000ms+, at least hourly.



However, there are servers available to me that allow me to enjoy my game without issue. One of them being The Shadowlands. I can play for continuosly and stay at 35-36MS with 60MS MAX peaks.



I called CS today to request a character transfer or get my money back for the lack of services rendered, through no fault of my own. I was on the phone for 1 hour and 27 minutes (have a phone screenie as evidence) only to be told, by P4-Q1 (who was very polite, tolerant, and as helpful as she could be) "There is nothing I can do for you."



This is unacceptable!! How did my investments go from a server that was performing adequately, to one that's performance is unacceptable. Again, through no fault of my own. I could not even participate in warzones due to the lag/latentcy. As a server first Battlemaster (yeah I puffed up a bit ), PvP and server performance is paramount!



As a paying customer, I will no longer accept NO as an answer. Either A. transfer my characters to a server of MY selection or B. refund my funds from when I was forced onto an inadequate server.



I am requesting a formal response, either from a developer or BW/EA employee and as I have stated, "NO" will be unacceptable. Server merges are possible, that is how my investment was affected to begin with.



I will continue to persue this until myself and others that were affected have received a proper compensation. (Server merges is a start...You could probably charge for them! I just gave you an idea to increase revinue this quarter!!)



If others have a similar situation, or agree, please sign and share your experiences.



Thank you,



Dissatisfied Customer BW/EA has to be aware of the ongoing lag, latentcy, and connection issues on servers such as The Harbinger. These issues are NOT user end connection issues, that has been proven. tracert, ping, in-game monitor has provided the evidence.For a majority of the users experiencing this, there are servers available to them that provide better, suitable performance. Yet, there has been nothing done to address these issues, other than it be the responsibility of the paying customer to create a new character on one of the better performing servers.This of course does not take into consideration the time, effort, and value of what the already paying customer has invested in their account. And, most, if not all, of these server issues(transfers) were forced upon us, at least in all of the cases I am aware of, including my own. (I had little to ZERO lag, latency issues, WZ performance issues on the serverat launch (MZL).Through no fault of my own, my investment was forced onto another server, The Harbinger, and I have had this connection issue (the midwest Comcast/Harbinger issue). 106-109ms connection with constant 574ms spikes, peaking at 3000ms+, athourly.However, there are servers available to me that allow me to enjoy my game without issue. One of them being The Shadowlands. I can play for continuosly and stay at 35-36MS with 60MS MAX peaks.I called CS today to request a character transfer or get my money back for the lack of services rendered, through no fault of my own. I was on the phone for 1 hour and 27 minutes (have a phone screenie as evidence) only to be told, by P4-Q1 (who was very polite, tolerant, and as helpful as she could be) "There is nothing I can do for you."As a server first Battlemaster (yeah I puffed up a bit), PvP and server performance is paramount!If others have a similar situation, or agree, please sign and share your experiences.Thank you,Dissatisfied Customer "Ib'tuur jatne tuur ash'ad kyr'amur."

"Today is a good day for someone else to die." -