A DOMINO'S employee has been suspended after a customer claimed she was told her pizza couldn't be delivered because the driver was "scared of the black people" outside her house.

Michelle Conway says she was left in tears over the alleged remarks made over the phone when she called about her delivery delay.

Michelle Conway says she feels 'let down' by the fast-food chain Credit: Mercury Press

The fast-food chain today said they have a zero-tolerance approach to discrimination.

A spokesman added that the employee the Stamford Hill branch in London had been suspended over the "wholly inappropriate" alleged comments pending a disciplinary meeting.

Michelle said: "The caller said it was Domino's and then told me the delivery driver couldn't deliver as there were black people outside my house.

"I couldn't believe what I had just heard. How is that a valid reason for not delivering?

"There was no one stood outside my house, but that is not the point.

"He told me that the delivery driver was scared and did not want to deliver because of the black people outside of my house.

"I told him that I found the phrase he just used very offensive. How did he know that I wasn't black?

"I was so let down and disappointed that someone could use this as an excuse."

After ordering from the Stamford Hill branch, Michelle claims she was told the driver 'couldn't deliver as there were black people outside' her house Credit: Mercury Press

Domino's have apologised unreservedly to Michelle and have suspended the member of staff involved Credit: Mercury Press

Michelle, from Stamford Hill, London, claims that the employee did offer her a refund for the missing pizza but she felt that the damage had been done.

She said: "He didn't even apologise to me and said he was not putting his driver in danger.

"I understand that a driver shouldn't be made to feel vulnerable but why didn't the driver call me on my mobile and ask me to come and meet him?

"I feel really saddened and upset that someone would use that as a valid excuse for not delivering.

"I don't really know why you would say it, even if it was the case why couldn't the manager have just lied and said something else.

"I am a regular customer and I feel really let down. I am deeply saddened that someone could say they are scared of black people.

"There were plenty of ways that the situation could have been avoided. If the driver had rung me I would have come outside and collected it myself.

"I don't want people to feel scared but his choice of language just wasn't appropriate."

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Louise Butler, a spokesperson for Domino's, said: "Domino's prides itself on celebrating difference and such we take a zero-tolerance approach to any harassment or discrimination whatsoever.

"The colleague in question acted in a wholly inappropriate manner and as such he has been suspended with immediate effect pending a disciplinary meeting, we would like to apologise unreservedly to Ms Conway and she will be refunded in full for any monies owed."