The Republic | azcentral.com

A viral video of a flippant Del Taco manager confronting customers at a drive-through window has made the rounds on various social-media channels this week, resulting in the dismissal of the manager, the fast-food chain says.

The video, shot in portrait, was uploaded to Vimeo by a user named Kobe D the morning of April 27. It shows an exchange between the employee who identified himself as the manager of the establishment and two customers reportedly at the drive-through window of a Del Taco in Peoria.

Nearly three minutes of footage shows the exchange appeared to stem from the customers not receiving sauce packets for their meals. The customers began recording the eye-roll-worthy interaction once reaching the window, with the manager telling them he was not fazed by the recording.

"You're gonna get fired," said the female customer, who recorded the encounter.

The manager replied his father is the owner and told them he was frustrated by their perceived attitudes.

The video has been shared extensively on Facebook and other social-media platforms, generating remarks about the service industry and customer service, with many users criticizing the manager.

With the short run-time and little explanation of what preceded the window exchange, some people have commented there isn't enough information and that he may have been provoked.

The incident trended on Facebook Saturday, though the earliest tweet acknowledged by Del Taco dates back to Tuesday. The post embedded in a YouTube link entitled "Don't eat at Del Taco 91ave and Peoria" has since been deleted.

Del Taco responded to Twitter and Facebook posts in the wake of the video's release. The company told upset customers that the manager had been fired.

"We strive to provide a positive guest experience at all of our restaurants and were appalled by this behavior as it is not representative of our high guest service standards. We took this incident very seriously and addressed it with the location's franchisee, who took definitive action by terminating the employee immediately."

The video, which has explicit language throughout, can be viewed here.