Troubleshooting, Patch Notes, DLC Info

Launch Crashes / No Display

Gameplay Crashes / Freezes

Saves

Sound

Graphics

Performance

Controls / Input / Camera

Language / Translation

Steam

Gameplay

Misconceptions

1. Launch Crashes / No Display

Try going into the Steam\steamapps\common\Tales of Zestiria\_CommonRedist\ directory and running the installers under those directories.





If you have an Nvidia graphics card and are using Nvidia DSR, try disabling DSR to see if it is your issue. It works for some, but might be causing crashes for others.





Make sure the game downloaded properly. Go into your Steam library and right click on the game, then select Properties. Select the Local Files tab and click Verify Integrity of Game Cache.





Try Windows compatability modes. Go into your Steam library and right click on the game, then select Properties. Select the Local Files tab and click Browse Local files. Right click on the "Tales of Zestiria.exe" and go to Properties. Under the Compatability tab you can try setting it to Windows 7.





Another immediate crash would be the rarer DirectX Error, which is mentioned just a bit further down in the post.





If none of these help, try the solution for the Black Screen / Monitor out of range issue below, as the config file there might help even if your problem is slightly different.

Make sure your audio quality is set to 44.1khz in your system's sound control panel.





You can usually do this by right clicking on the volume icon in your task tray, then clicking Playback Devices.





Select the device with the green checkmark next to it, then click Properties.





Go to the Advanced tab and change it to 16 bit, 44100hz.

Try using Alt+TAB to tab out, and then Alt+TAB back into it. This helps some people.





If the above does not help, you may need to create a config file. You can try using the Kaldaien's Tales of Zestiria Tweak Tool or to do it manually, locate or create this directory: C:\Users\_username_\AppData\Local\BANDAI NAMCO Games\Tales of Zestiria (replace _username_ with whatever your system username is)





If there is no TOZ.cfg file in that directory, you can download one I've created with safe settings that should start the game in windowed mode so you can at least get into the game and change the settings yourself. Alternatively, you can edit the file with a text editor.

https://drive.google.com/open?id=0B6qSRWcJ4yUMS2xabXRlSWc3X2c



Save that file in the directory listed above and then start the game.

Either disable your anti-virus or have it exclude the Zestiria game files.





If files were removed, you may need to do an integrity check on the game files, which you can do under the Steam properties dialog for the game.





NOTE: Consider uploading the game's executable to the developer of your anti-virus as a false-positive so they can update their databases.

A workaround is to use Alt+F4 to close the game, but make sure not to do it while the game might still be saving.

This may be caused by improperly installed video drivers. Uninstall and reinstall all of your video drivers, especially Intel HD and Nvidia if your system has both.

For Nvidia GPUs: http://nvidia.com/drivers



For AMD GPUs: http://support.amd.com/en-us/download



For Intel GPUs: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu





Note that you might have both Nvidia and Intel GPUs in the same machine. If you aren't sure, just try to update both and it won't bother updating what isn't there in case you don't have both.





If you have no luck, you might also try doing a clean reinstall of your video drivers by uninstalling them first.

2. Gameplay Crashes / Freezes

Make sure the audio device you're using is set to 44.1khz or 48khz audio quality, as higher quality settings are known to cause crashing in the 1.3 update. Previously these higher audio qualities would just cause crackling or distortion, but now there seems to be insability at those rates.





If you have an anti-virus make sure to disable it or have it exclude the Zestiria game files.





Try rebooting your machine.

For Nvidia GPUs: http://nvidia.com/drivers



For Intel GPUs: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu



For AMD GPUs: http://support.amd.com/en-us/download

This can be caused either if your files are corrupt or if you have used a cheat program to modify the game's memory.





Right click on Tales of Zestiria in your Steam library and click Properties. Select the Local Files tab and then Verify Integrity of the Game Cache. This will check all of your game files to make sure they were correctly downloaded. If your harddrive is failing, even correctly downloaded files can end up being corrupt.





If you used a cheat program at some point, you may be experiencing this crash even if you are no longer running it as the changes the cheat made may be present in all of your subsequent save game data. The only way known to fix it is to return to a save file before you used the cheat.

Try right clicking on Tales of Zestiria in your Steam library, then select Properties.



Under the language tab, select English as the language.



Now start Tales of Zestiria again and see if you can get through the dialog with Alisha.



After you're done talking with Alisha, you can Quick Save, exit out of the game and switch your language back to continue in your normal language.





Попробуйте правой кнопкой мыши на Tales of Zestiria в вашей библиотеке Steam, а затем выберите пункт Свойства.



На вкладке Язык выберите English в качестве языка.



Теперь начать Tales of Zestiria снова и посмотреть, если вы можете получить через диалог с Алиша.



После того, как вы завершили диалогового окна, можно быстро сохранить и вернуться к России, чтобы продолжить игру.





Reported here: http://steamcommunity.com/app/351970/discussions/0/490121928341649052/?tscn=1445726542#c490123938435051551

3. Saves

If you are worried about your saves or want to back them up before trying anything, you can look for them in this directory: Steam\userdata\_userid_\351970\remote

If your save files are completely missing, it's possible that your anti-virus has been removing them. You can try to open your anti-virus' control panel and see if it will let you restore quarantined save files.





To prevent this, either completely disable your anti-virus while playing Tales of Zestiria or add exception/whitelist entries for the Tales of Zestiria game directory and also the save location at: Steam\userdata\_userid_\351970\remote

If your time zone has gone through a time change, this won't be reflected in the timestamps of your save data. This isn't harmful, though some people dislike that the timestamps are no longer accurate.

Some saves might end up being listed at the top despite their date. Try creating a Quick Save and your saves might become sorted properly.





The sorting order you should see is Quick Save at the top and the rest sorted by the date the save file was modified. Saving over an existing save does not modify the file's creation date.

4. Sound

Under the system sound control panel, you can try right clicking on your default sound device and go into its properties. Under there, in the Advanced tab you can try setting the audio quality to 44.1khz (16 or 24 bit) as this has helped some people.





If you still have this issue and are running Windows 7 or newer, you could try Kaldaien's Tales of Zestiria Sound Fix:

http://steamcommunity.com/sharedfiles/filedetails/?id=542500356

If you find this doesn't help, then don't forget to remove the files before you try other fixes.



5. Graphics

You can use TZFix to allow Tales of Zestiria to run at 60fps! Your results my vary as running the game faster will stress your computer more: http://steamcommunity.com/app/351970/discussions/0/490123938441506815/

Make sure Vsync is enabled in the game's graphics settings. Restart the game after applying the changes, as Vsync may not work until you restart the game.





If that doesn't work, you can open up either the Nvidia Control Panel or ATI Catalyst and force Vsync on from there.

If you just want a basic simple fix for a normal display without much fuss, you can try using this tool and following the instructions. Make sure you have it running before you start Tales of Zestiria:

http://steamcommunity.com/app/351970/discussions/0/490123938432693922/





http://steamcommunity.com/app/351970/discussions/0/490123938432693922/ If you want a more perfect fix which even works for ultra-wide displays and even adjusts the user interface, then Kaldaien's TZFix which allows you to adjust aspect ratio, FoV and even allows the game to run at 60fps if your system can handle it. It may need configuration to work properly for you, so read carefully: http://steamcommunity.com/app/351970/discussions/0/490123938441506815/





If for some reason those aren't an option for you, then your monitor or video card may have settings which allow you to readjust the output to counter the stretching.



Nvidia users can try this:

http://steamcommunity.com/app/351970/discussions/0/490123727974974521/



If that is not an option for you, then you can try to run the game in Windowed mode at a 16:9 resolution.

Distorted text is an issue that has occurred on Intel HD GPUs before in other games.





If you have an Intel HD GPU you can try updating your drivers to see if it resolves this issue: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu





It's possible your computer has both an Intel HD GPU and an Nvidia GPU in it, and since the distorted text issue only really happens on the Intel HD GPUs you might be able to switch to the Nvidia GPU to solve it. Instructions on how to do this are in the Performance section just below this.

6. Performance

You can try switching to Windowed mode by going into the Graphics settings from the title screen and setting Fullscreen to Off. Windowed mode often gives worse performance, but it may help with the stuttering. If it doesn't help, then don't forget to switch back to fullscreen.





If that doesn't help, you can try using the TZT.exe tool near the bottom of this post if you have an Nvidia GPU as it will try to set a few video settings which have been proven to eliminate the stuttering in many cases: http://steamcommunity.com/app/351970/discussions/0/490123727975443236/





If you still have severe stuttering after this, it can't hurt to try a good old fashioned reboot.





Otherwise, wait for a patch which may help improve some stuttering.

Fullscreen mode will give you better performance, so avoid running in Windowed unless you have no alternative.





Consider reducing the screen resolution you're running the game at.





If you do decide to run in Windowed mode, make sure that the entire game window is within the display and not off the edge of it. This can cause slow-downs especially if you have multiple monitors.





If you have an anti-virus, make sure you've added an exception for the Tales of Zestiria directory or optionally disable the anti-virus entirely. After doing this, reboot your computer.





If you have an Intel HD GPU you can try updating your drivers as it has been reported to improve performance: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu





If you have a machine with both an Intel HD GPU and an Nvidia GPU, it's possible your system defaulted to your Intel HD GPU:



Right click on your desktop and open the Nvidia Control Panel.



Select the "Manage 3D Settings" section.



Under the Global Settings tab, you can try to find the option to set the preferred GPU to your Nvidia, as it is often set to Intel HD due to power efficiency despite it providing worse performance.



If you have an Nvidia GPU, you might try going into your Nvidia Control Panel and setting Physx to run on your CPU instead of your GPU, or vice versa.





If you are using the TZFix mod for 60fps, make sure you don't have Adaptive Half-Refresh rate set in your Nvidia Control Panel as this can cause the game to run at 30fps when it's aiming for 60fps which can cause the game animations to run at half speed.





If you haven't rebooted in a while, the old trusty reboot can't hurt to try.





If none of these help, try: Kaldaien's Tales of Zestiria Tweak Tool

7. Controls / Input / Camera

Bring up the menu while in combat (E on keyboard, Y on gamepad) and you will find camera options which are not found outside combat. Try raising the camera height and increasing the zoom level. You should have less difficulty with the camera running into walls when it's configured this way.





Once you've unlocked the ability to free-run in combat, you can hold CapsLock on the keyboard or LT on the gamepad to move around freely in combat and away from walls.





There's also a camera reset button, but unfortunately it doesn't work in combat which is a serious oversight. At least if you're in tight spaces while exploring, you can use Left Shift on the keyboard or LB by default on the gamepad to quickly re-adjust the camera.





Another thing which can help is quick-stepping to the side which allows you to rotate around your target specifically by pressing the Guard/Defend button and Left or Right. Since this can be useful in combos, if you just throw it in your combo if you're backed into a wall it should do the trick.





If you're playing 2-4 player co-op, one person will have control of the camera so it can be rotated to best benefit the group.

The game defaults to keyboard/mouse in the menus, so you may need to navigate through the settings with the cursor keys to set Player 1 to use the gamepad before it will work in the menus.





Considering some people might try to play the game in Big Picture Mode, it should really probably enable the gamepad by default if it is detected.

It's unknown why W and S are bound to change the height in the map, as the direct comparison to gamepad controls would technically mean that moving the mouse forward and backward should change the height, as mouse movement is essentially like using the right analog stick. That would be odd on PC, so they use the scrollwheel instead. It may be some accidental hold-over from an experiment with moving up/down/left/right based on mouse movement deltas.





Luckily, this is easy to counter by using the scrollwheel on the mouse to adjust the height independently if scrolling with the keys causes it to change to an unwanted height.

You can change this both when starting a new game and during the game itself.





Once you're in game, you can open the game menu by pressing E on the keyboard or Y on the gamepad.





Select the option on the far right of the list which will unfold 2 more options. The cogwheel there will bring you back to the settings you saw when you first started your game.





You will find the camera inversion settings near the volume settings.

A number of people have reported this issue and it appears to be related to vJoy and other virtual gamepad drivers.





Go into your device manager and disable the vJoy or other virtual gamepad driver and see if that does the trick. Alternatively, if you don't use it you could just uninstall it entirely.

From the game's main menu, go into Controls and try to reset them to default by pressing E on the keyboard or Y on the gamepad, even if you haven't customized any of the bindings. This has helped others with similar issues.





If you're still having this problem, try disconnecting any extra controllers you may have. If you have no other controllers plugged in, make sure you disable any virtual controllers you might have installed in the past like: Vjoy, Xpadder, MotionInJoy or x360ce.

8. Language / Translation

In your Steam Library, right click on Tales of Zestiria and click Properties.





Under the Language tab, you can select your game language.

Supposedly in the Russian localization, the option for Anisotropic Filtering adjusts render distance, while the option for Render Distance adjusts Anisotropic Filtering.

If you backed up the original Japanese intro file and replaced the English intro with it, the game will now skip the intro as of version 1.2.

The Japanese OP cinematic is not included in the game.





It was temporarily there at launch, but a patch removed the file which was named "AM_TOZ_OP_001_JPN.bk2".





The game now checks the file size of the intro to make sure it's not the Japanese intro before playing it, as Bandai Namco is not licensed to play it in the western release.





Thanks to Shinrin Cole (http://steamcommunity.com/id/Shinrincole) and Ren for noticing.

9. Steam

Only pre-orders made directly on Steam qualified to receive Tales of Symphonia. Pre-order keys purchased from 3rd party sites do not.

If you earn an achievement which rewards an attachment, it is only provided to you once. If you load a previous save before the achievement was earned and then earn it again, you won't get the item. It seems the game is only checking whether you have the achievement on Steam already and not whether you have earned it in your current playthrough.

Due to licensing issues, using the Steam Broadcasting feature is disabled. 3rd party screen recording software still works, though their stance on sharing gameplay clips seems clear.





However, many people are frustrated that system hotkeys seem to stop working when this message pops up due to someone trying to watch their broadcast. To avoid this, it's recommended to right click on Tales of Zestiria in your Steam library and uncheck "Enable Steam overlay", as this should disable Steam broadcasting for only this game. If you want to keep the overlay, you'll want to disable Steam Broadcasting in the Steam settings while playing Tales of Zestiria.

10. Gameplay

This means you are in a tutorial. You will not take damage or deal damage until you do what the tutorial is asking of you.





If it says you need to use <blank>, then you may have no key or button bound to that feature. From the title screen, go into the Controls section and make sure everything is bound to some button or key.





If you press the correct key and the tutorial didn't recognize it, try holding the key down longer.

Press E on the keyboard or Y on the gamepad to pull up the game menu and go to the Artes section.





Select the character which is inactive and set their Control Mode to "Auto".





If this doesn't resolve it, you should read the suggestions for the issue below.

In the game menu there is a Strategy section which allows you to set battle strategy for each party member. Experiment and make sure that you aren't forcing a character which is setup for melee to fight at range, or forcing them into a support role if they aren't really setup for support.





In combat you can use a feature called Battle Commands which will adjust the Strategy for them on-the-fly. If you use a Battle Command to force the party into being defensive, you might find that they keep their distance and some might not attack at all.





Each party member has a set of Titles that can be chosen from under the Equipment section. These titles level up to unlock new artes and increase particular stats, but they also designate a style of combat. This is especially important for AI as they will participate in battle differently based on their title. Experiment with these and once you find what works best, try not to neglect all the other titles as it's good to level them all up. Make sure that the strategies you have set for them make sense for their title.





Make sure you haven't neglected to upgrade, fuse and setup skill bonuses for your other party members as the benefits can be substantial.





You can heal your party members while Armatized by expending a Blast Gauge point while standing still. If you hold down the button, you can select a specific rejuvenation target. This might be just enough to save an AI that's in a tight spot.





Once you've unlocked the Sub Partner Change and Character Change Battle Actions, I think the AI will make use of them even if you don't activate them for yourself. So at that point, once an AI dies it should automatically rotate them out with one that's not dead so the one that died can regain health. While that doesn't prevent them from dying, it makes it less of a problem.

Try right-clicking with the mouse.





It appears this is often caused by party member or nearby NPC dialogue occurring in the lower left of the screen, so alternatively you could just wait for the chatter to end.

Walk up to your party members and speak with them. They may have useful information.

Some skits are time-sensitive, so if you get a discovery point later than or earlier than you should have, it's possible that the person involved in the skit is not in your party or that story elements mentioned in the skit are not relevant at present time.

In your inventory you can navigate to different categories, where you will need to select Alisha's Knife or The Royal Knife. If you sold it, you might be able to get it back from the person you sold it to.

See if other users have posted about it and found a solution:

http://steamcommunity.com/app/351970/discussions/search/?q=stuck&gidforum=598198356164299621&include_deleted=1

Search discussions: http://steamcommunity.com/app/351970/discussions/search/?gidforum=598198356164299621&include_deleted=1&q=how+to





PC Game Manual: (17 pages)

http://store.steampowered.com/manual/351970/

(17 pages) PS4 Game Manual (75 pages)

http://media-center.namcobandaigames.eu/manuals/talesofzestiria/index.html

(75 pages)

11. Misconceptions

This is by design. There is an intro cinematic and it will play, but you unlock the intro cinematic by making progress in the game. Afterwards it will play each time you start the game.

Yes, you can. Once you're in game, you can open the game menu by pressing E on the keyboard or Y on the gamepad.





Select the option on the far right of the list which will unfold 2 more options. The cogwheel there will bring you back to the settings you saw when you first started your game.





Unlike the general game config, these settings are assumed to be saved inside your game's save file.

Press CTRL+F to search this page for your issue. If you don't find it, try going to the section you think it'd be in. It's very unlikely your issue isn't listed.Issues in most sections are sorted from more common to less common.This may be caused by the game trying to use a resolution or refresh rate your monitor does not support.For some people the game might crash once they decide to close the game after playing for a long time. Considering they were already exiting the game it's not a serious issue, however it might interfere with smooth transitions between other games in Big Picture Mode.Update your video drivers. If you have a laptop with an Nvidia GPU, update from both the Intel and Nvidia sites.Tales of Zestiria has been optimized quite well and runs a solid 30fps on many lower end machines, but try these if you're having any performance issues!The game camera has been a common complaint in coop, but in singleplayer it is fairly easy to manage if you use a few game features.Learning to make liberal use of these features should help to resolve the vast majority of your camera troubles.If you find that the AI is often dying or doing a poor job of filling the role you set for them, make sure that the way you have them configured aligns with what you're asking them to do:If Escape brings up the help menu or no keys seem to work, below is the solution. This can occur at shop NPCs such as a weaponsmith or other events that bring up a dialog.