What is the +/- 10% overage/underage?

Due to unpredictable and unpreventable circumstances in the production of your stickers, the quantity ordered is subject to a +/- 10% overage/underage. This means, if you order 250 stickers, you will receive between 225 and 275 stickers. While it is extremely rare that a Sticker Guy! customer will actually receive a full 10% less than what they order (in fact it is more likely that he/she will receive a small percentage more), it is a standard practice in the printing industry to maintain this policy. If you require a precise number of stickers, it is recommended that you order at least 10% more than this number. For example, if you are making 1000 records and need stickers for each record, you should order 1100 stickers.

Can you bleed off the edges of the stickers?

Yes, no problem at all. Be sure to make crop marks at the corners of your sticker so we know exactly how to orient the art on the sticker. There is no extra charge for bleeds. You can also send us your art and have us reverse it (for no charge) to make it bleed.

Can I email the artwork to you?

Yes, it’s possible for us to check over any artwork prior to any order.

We don’t accept new orders over email or the phone, just through snail mail or via online order. We can do reorders over the phone.

Is black ink considered a color?

Yes, definitely. If you order stickers with black and blue ink on white vinyl, that is considered two colors (2c). The color of the vinyl, on the other hand, is NOT considered a color. Using the same example from above, black, white, and blue stickers are considered to be two-color (2c), provided that you print on white vinyl. If you were to print black, white and blue stickers on clear vinyl, that would be considered three colors (3c).

What does R&B stand for?

It means red and black ink on white vinyl. You can incorporate all three colors into your design however you want (i.e. you can have a red background and a white logo with a black outline).

What does 1c, 2c, 3c stand for?

It means one color of ink (1c), two ink colors (2c) and so on.

Can you print with different shades of black? (sometimes called “grey tones,” “tints,” etc) Yes. We never recommend it, but it usually comes out okay. The problem is that we have to make a 55-lpi (lpi means line per inch) halftone screen of all the shaded colors, and depending on the design it sometimes doesn’t look so hot. If you have Photoshop, you can change the image mode to bitmap, then select 55-lpi halftone and you’ll get an idea of what the sticker will look like once we print it.

What color inks can you use? Can I have a special color ink? Can you make full color stickers? We have several standard inks that you can choose from. We can also use a certain color if you can supply us with the PMS number – there is a $15 per color mixing charge for non standard inks.

We screen print up to 4 spot colors. Since 2011, we’ve had equipment to do full-color stickers, so YES, we can make full color stickers.

What kind of press do you use? Where did you get it?

We have two 1-color presses: one manual and one semi-automatic. We bought them used from a print shop that closed down.

Can I split my order and get one half black on white and the other half reversed?

Yes, if you order 500 or more B&W stickers. No extra charge for this service, just please be sure to make clear, explicit notes for us!

We cannot split orders of 250 black and white stickers.

Can you print me just one sticker?

Yes we can. Look for FULL COLOR STICKERS.

I want my logo to be white and the background to be black. Can I get white ink on black vinyl?

Yes, we can, but we recommend using white vinyl with black ink that bleeds off the edge of the sticker. It’s cheaper and the resulting contrast is better between the white and the black.

Does the listed price include tax?

There is no tax unless you live in Nevada. If you are a Nevada resident please add Nevada State sales tax to your order. (Our online order system will do so automatically)

Can I use my Sticker Guy! customer credit to pay for my order online?

Yes!

Please be sure to read the ordering instructions and artwork requirements on our site before beginning. Use our online ordering system be sure to read the ordering instructions and artwork requirements on our site before beginning.

On the CONTACT INPUT page (where you enter your address), in the notes section please mention the fact that you have credit with us and the name of the sticker guy or girl you’re working with.

Choose “ Payment by Mail ” as your payment option

Be sure to go all the way to the end of the order process and click the Send Order To Stickerguy button.

Is shipping included in the prices? How much is shipping?

No.

Shipping is not included in the prices you’ll see on our website. Your shipping options are presented during checkout on our online ordering system. Shipping is no longer included in B&W and R&B pricing.

What about international orders?(outside the USA)

For international orders , shipping costs for all orders are calculated by our online order system. The easiest way to figure out how much it will cost to ship your order is to go through the ordering process during which you will be presented with all of your shipping options. Alternately, you can contact us for a quote.

Where are my stickers?

We are happy to answer this one all the time. All you need to do to find out is email or call us and we’ll let you know your order status. Click here for our contact info. Please remember that we do not make any guarantees for non-bulk orders and that all turnaround approximations are just that – approximations.

Can I make stickers in sizes not included on your pricelist? What about custom shapes?

We can easily do custom sizes for bulk orders. We can’t usually make vinyl stickers smaller than our smallest standard sizes (either 4.25″ x 1.38″ or 2.13″ x 2.75″). We can make paper labels smaller than that; please call us for label quotes. We can’t make stickers bigger than 12.5″ x 18″.

For custom shapes (die-cut stickers), please email us an outline of the size/shape you want the stickers, along with the color / vinyl /quantity info; it takes a day or two to figure out quotes for custom die-cut jobs, so please be patient. We can’t do plotter cut stickers (the kind where just the letters peel off). (Click the link to view examples of custom shaped stickers we’ve made.)

Can I cancel my order?

That depends on how far your stickers are into production. Up until the design gets placed on a sheet, you can change or cancel your order. Once they are on a sheet and added to the print calendar, they will print. Please do not contact us after you receive the “your stickers are scheduled to print” email and try to cancel. If you have received this email, your stickers are definitely scheduled to print and it is too late to pull them without facing cancellation fees to cover our costs.

Can I get a refund?

Our refund policy is as follows: if the reason you want a refund is because we made a mistake, then we will refund the entire payment amount. Otherwise, there will be a 3% service charge deducted from the refund.

For example: you place a $100 order for stickers for your band, but then you break up the following week. You cancel your order in time (see above “Can I cancel my order?”) and would like your money back. We will kindly send you a refund, but since it is due to no mistake of ours, the refund will be for $97.

This 3% fee covers the credit card / banking fees we paid in order to process your payment.

Refunds can take up to two weeks for processing.

Can I get printing on the backs of my stickers?

It depends on the vinyl you’d like to print on. Normally, we can print on the back of white vinyl, but lately, white vinyl with printable backing is not always available from our supplier. Please contact us and we’ll let you know if we can do it!

I received an email with my print date. Is there any way to print them sooner?

No, we’re very sorry but once you receive notification of your print date, it’s often very difficult to change it. Moving one order up means moving other orders down, which affects our other customers and distracts us from what’s most important: printing stickers. No one wants that. Under some circumstances, we can make rush arrangements for BULK orders –but it’s always best to let us know ahead of time — when you place your order — so we can plan accordingly.

What types of files do you accept?

Nowadays, we accept just about any file you can send us. The ones that will work the best are PDF, PSD, EPS, CDR, Illustrator, TIF, JPG (300-600 DPI)… just to name a few.

I’m unhappy with my sticker order. Can I get a refund?

If the reason you are unhappy with your stickers is because we made a mistake, we would prefer to make it right by fixing the mistake and printing the stickers again, or offer a credit for another order of stickers — but a refund is otherwise available if you return the stickers to us.

If you’re unhappy with your stickers because of an issue with the artwork supplied to us, our customer service team will work with you to determine the best resolution.

If you’re unhappy because we didn’t meet a deadline that we never promised to meet, there isn’t a whole lot we can do for you except offer our apologies and an explanation of how our rush arrangements and fees work.

CHECKOUT ISSUES? We're having some trouble with our website — we're working hard to fix it! a PAYMENT PROCESSING? Choose the “Call with your Credit Card | Send Payment by Mail” payment option. You’ll be able to complete your order without processing a payment, and we’ll process it manually.

payment option. You’ll be able to complete your order without processing a payment, and we’ll process it manually. You can also just email your order if you’re having issues with the website: info@stickerguy.com. We’ll process it manually. Thank you! a SPINNING WHEEL? Click the Cart icon in the upper right. Then click “Proceed to Checkout” FULL COLOR STICKERS - FAQs a Why do custom shape Full Color stickers come rectangular? Custom shapes will peel from a rectangular or square backing. We’ve found that doing this provides a cleaner cut and can provide a more detailed sticker shape. It’s also easier to peel and apply. All custom shaped sticker artwork requires a solid line showing us the custom shape you want to order. In this example, a red line is the cut-line and does not print, but shows the custom shape. a Why is there a limited quantity on Full Color orders? Our digital printing equipment is great for printing small quantities of stickers — with whatever colors you like, in any shape and size — but it’s not really suited for larger quantities. If you need a bigger order, order in BULK and you’ll get a great price on higher quality, screen printed vinyl stickers. a Why can’t I get tiny sizes with Full Color orders? Two reasons; they don’t look good and they don’t cut well. We’ve found that tiny designs print very blurry. Also, since there is always slight shifting with any cutting, it’s far more noticeable with tiny dimensions. We recommend if you do print a small size, such as 2″ x 2″, to stay away from thin lines and small text.