KETTERING, Ohio (WDTN) – Employees at a Taco Bell in Kettering are being retrained after a video surfaced that appears to show a crew member refusing to serve a deaf man.

The customer was trying to place an order by writing out a message on his phone at the Taco Bell located on Dorothy Lane.

The employee refused to take the order from the man’s phone, saying that it was against company policy to accept an order that way.

When the customer tries to show him another message on his phone, the employee says he will call 911 if he does not leave the drive-thru.

READ MORE: Former Taco Bell employee seen in viral video denying service to deaf man speaks out

The Facebook video posted by the customer’s parent has been shared over 16 thousand times, and viewed more than 800,000 times.

Taco Bell released a statement about the incident, saying: “Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment. The franchise owner and operator of this location has investigated this situation and the team member no longer works for their organization. All team members at this restaurant are being re-trained by the franchise owner on their policies.”

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