We take almost care about the packages purchased by our customers through the purchase form both online and offline.

We always strive for 100% satisfaction of our customers related to the Hern IT LLC USA services. But, if some time things go wrong or in the unlikely event related to the Hern IT LLC Usa, we do have refund policy for our customers.

There are some eligibility criteria for refund of amount, which are as follows:-



You are eligible for:



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Online Store :

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We're sorry but we cannot accept returns on download keycodes unless the code is defective.

We also verify with the manufacturer that the software keycode has not been used so please allow two business days.

Keycode licenses are guaranteed for 120 days after receipt.

Due to the nature of the software business and very strict manufacturer's return policies, we rarely take back opened software.

Sometimes we can exchange open software if you reply to our "non-use" email stating you have not installed, registered or activated the software.

Your RMA request can only be approved if submitted using this form within 15 calendar days of placing your order.

RMA numbers are valid 20 days from issue only, please ship your item back promptly.

Please allow up to 14 days to process your return.

Special order items and large quantities sold to resellers, computer stores or dealers are not refundable.

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Service Plan only Purchased from Our Site :

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Full refund for Incident based plan:

If issue is not resolved within 7 days and customer is not satisfied with the support services, can ask for full refund by sending an email to support@hernit.com

For subscription based plan: Quarter Plan: You will be eligible for full refund if none of the issues are resolved within 15 days after registration.

If at least one or more issues are resolved and customer still wants refund of his/her amount before time period defined in the agreement then partial refund will be done, after deducting the service charge of One Incident per computer.

Six Months/One Year: You will be eligible for full refund if none of the issues are resolved within 30 days after registration.

If at least one or more issues are resolved and customer still wants refund of his/her amount before time period defined in the agreement then partial refund will be done after deducting the service charge of One Incident per computer.

Note: For any kind of refund request kindly send an email to support@hernit.com or call refund department on 1-877-212-2501. You are not eligible for refund:

Incident based plan:

Not eligible for any refund if the case is closed as resolved after customer’s permission.

Not eligible for any refund if within a week the case gets closed as resolved after customer’s permission.

Not eligible for any refund if customer does not notify us either by email or phone calls in case of reoccurring of the same issue within seven days.

Quarter Plan:

Not eligible for any refund if one or more issues are resolved after customer’s permission and 15 days of subscription have passed.

Not eligible for any refund if multiple cases which are fixed and something goes wrong on the computer after 15 days of subscription due to hardware damage; however services will be continued on the existing computer or can be switched to a new computer.

Not eligible for any refund if customer does not notify us either by email or phone calls in case of reoccurring of the same issue within 15 days.

Six Months/One Year:

Not eligible for any refund if one or more issues are resolved after customer’s permission and 30 days of subscription have passed.

Not eligible for any refund if multiple cases which are fixed and something goes wrong on the computer after 30 days of subscription due to hardware damage; however services will be continued on the existing computer or can be switched to a new computer.

Not eligible for any refund if customer does not notify us either by email or phone calls in case of reoccurring of the same issue within 30 days.

Note: Hern IT LLC always with you for help in different ways. We encouraged that before filing any dispute, kindly give us a call or send email so that final settlement can be done as per mutual understanding.

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