To help us to provide good service and continue to improve, we welcome all feedback from our patients. If you feel a part of your treatment has not reached the standards you expect of us, we welcome your comments. We take complaints very seriously and try to ensure that all our patients are pleased with the treatment they receive. If you feel the need to make a complaint about our service, our objective is to deal with that complaint courteously and promptly.



How to complain:

• First point of call is the reception

• If the receptionist is not equipped to handle the complaint she will refer the patient to the Principle Dentist Dr Yasir Saeed

• The person responsible for dealing with any complaint about the service we provide is the Principle Dentist Dr Yasir Saeed

• If a patient complains by letter or email this will also be passed on asap.

• If a patient wishes to make a more official complaint, then the patient will be asked to put the complaint in writing and address it to Dr Yasir Saeed

• The practice will send the patient a letter of acknowledgment within 7 days while we investigate the issues raised. If the complaint is of a clinical nature it will be passed to the clinician involved to respond.

• Where appropriate the patient concerned would be invited to discuss the complaint either on the telephone or at the practice with Dr Yasir Saeed

• The conclusion of the complaint will be issued in writing to the patient.

• All complaints are recorded.

