During disruption, we do our utmost to get you where you need to go.

Please visit our COVID-19 Travel Advice page for the most up-to-date information on how we are keeping you moving safely across Scotland.

If we can't get you to your destination by train, we'll normally arrange some form of alternative transport.

And as the weather gets colder, find out what we're doing to keep you moving and how you can be prepared for winter.

Check your journey…

At stations we provide information by making announcements and by posting information on platform screens. You can also speak to station staff, or use one of the platform help points to speak to a member of our Customer Relations team.

There are several online resources to keep you updated:

You can also find information about longer periods of improvement work on our website or by looking out for posters at the stations you use regularly.

Alternative transport

We have agreements with other transport providers to let you use your train ticket (traditional paper version or Smartcard) to travel on certain buses, trams and the Glasgow Subway when disruption hits.

When we need to, we 'activate' this arrangement so their staff know to allow you to travel. We'll also let you know by making station announcements, issuing alerts on social media and posting live updates on our website.