DO YOU DO CUSTOM WORK?

Custom wraps are available! If you have a trinket you have been holding onto and wish to keep close to you, Fire & Wire Custom might be the solution you are looking for. I recently received a beautiful apache tear that sat in a drawer for about 15 years. After my customer met me and saw some of my work, she decided to trust me with her precious and we designed a wonderful wrap that emulated the stones natural beauty.



DO F&W PIECES COME WITH A CHAIN?

I currently do not supply chains, but I am considering it depending on how many requests I get. In my experience, there are many preferences in length, style, and metal type so I feel this is something best left for my customers to attain for themselves.



WHAT ABOUT FABRICS?

Due to their nature, it is advised that delicate fabrics which may snag easily not be worn with Fire & Wire pieces. If for any reason, something terrible happens and your piece ends up distorted, bent, or broken, send me a message and we'll work something out. I am not responsible for damages to your clothing or other accessories due to choices in pairing.



DO THEY HAVE METAPHYSICAL OR HEALING PROPERTIES?

I'm often asked if I believe in the metaphysical nature of crystals and I can only say that, "there is no magic more powerful than our intentions.". Fire & Wire jewelry may aid in matters of spiritual healing and assist with emotional comfort, but are in no way shape or form intended to replace medicine or the advice suggested by a certified medical practitioner.



HOW ARE F&W PIECES PACKAGED?

Fire & Wire pieces arrive via USPS shipping and come with $50 of insurance. (Insurance can be increased.) Each pendant is wrapped in genuine leather (often scrap leather from other projects), and packaged with a single sage leaf to keep positive energy flowing while the piece travels to you. Signatures are typically not required though this may be dependent on your own options and postal relations.



CAN I EXCHANGE MY PIECE?

Due to the uniqueness of the pieces and the availability of crystals or stones at any given time, exchanges and returns are not permitted.



DO F&W PIECES COME WITH A WARRANTY?

Yes, Fire & Wire pieces come with a limited lifetime warranty. Each piece is made to be sturdy and to withstand a continuous active lifestyle. This warranty only covers defects in wrapping. If the metal tarnishes or the crystal breaks, this is not covered by warranty. (If a crystal breaks, it is said to be a sign that the end of one world has come and it is time for another to begin.)



WHAT IF A STONE OR WIRES COME LOOSE?

Each piece is inspected thoroughly for quality and possible weak spots before being sent out and comes with a limited lifetime warranty. If the wires on your piece ever break or come loose due to a defect in the wire wrapping work, just send me a message with photos or a video of the defect. Please note most pieces are built with some degree flexibility, but if you are experiencing irregular looseness of stones or are concerned, please get in touch and we'll work out a solution. If it is determined that your piece requires repair, just send it back to me and I will fix it up and send it back to you for free. (I think it is worth mentioning that I have yet to receive a complaint or a repair request!)



Crystals that end up breaking for any reason or pieces that tarnish prematurely are not included in this warranty. The same goes for obvious tampering or evidence of attempt to alter a design.



DO YOU HAVE QUESTIONS?

Do you still have questions? Ask away! I'm happy to help and I may even expand this short FAQ section if I get the same question a few times. I'm here to serve you so your input can only help me to build a better experience for you.