The real question is whether or not this will lead to any structural changes. It's not as if TWC's support system will change overnight, and the cable infrastructure will likely remain largely untouched. If you have slower-than-promised speeds now, that probably won't change under Charter. And it's not as if Charter is a stellar example of putting the customer first. The company isn't that far ahead of TWC in satisfaction rankings, so its policies may only lead to slightly less miserable appointments and phone calls. Buyouts like this are more about expanding influence than improving your experience, and the end to the TWC brand is unlikely to usher in the quality-of-service revolution you might be hoping for.