Do you enjoy customer support?

Want to start 2019 with a little gravy money?

Do you want to help fellow YNABers start on the right foot in 2019?

If you answered yes to any or all of these questions—read on!

We are looking for friendly, technically-savvy Seasonal Customer Support Reps to help us with our New Year’s Rush! This is a temporary, part-time (25-30 hours/week), remote position, starting in early December 2018 and lasting through mid-February 2019. If you’re somewhat of a YNAB wizard already, and you’re known for being helpful, patient, and awesome, we want to hear from you!

More about our perfect Seasonal Support Rep…

January is our busiest time of the year! We receive thousands of messages from old and new YNABers alike who want to start off the year on the right foot. We want you to join our dedicated support team to help us answer each of these messages in a friendly and timely manner.

You will be the face of YNAB. We’ll train you to answer the most common questions our users have so you’ll be able to make a difference from your very first shift.

You won’t mind answering the same question multiple times in the same day, because it’s a different customer each time—another chance to make someone’s day.

You manage to exceed expectations even when you deliver a different answer than the customer was hoping for.

You know that speed of response is extremely important, but you can walk that fine line between speed and accuracy. You are a master of being direct and friendly with the same sentence.

You’re a team player. You know that your performance impacts the team as a whole, and are constantly striving to make yourself, and thus the team, better.

You love taking that one little extra step beyond what’s expected. You’re creative in that way.

You’re who we’re looking for if:

You’ll be able to reply to 10 emails or live chat conversations per hour.

You’re fairly tech-savvy, can type quickly, and know your way around your computer.

You can commit to a set schedule of 25-30 hours per week spread over 4-5 shifts. At least one of those shifts will be on Saturday or Sunday.

You don’t have any time-off planned for January. Since it’s our busiest month, we need the entire team around to help out!

You value excellence and continuous improvement. At the same time.

You understand how every support response is an expression of the YNAB culture and brand.

Other people consider you a stellar communicator.

You love making people happy.

People thank you when you deliver difficult news. You’re that good.

You enjoy trying things you haven’t ever done before.

You aren’t afraid to ask questions.

You are wildly productive and independent, but a team-player at heart.

Bonus Points:

You already use and love YNAB.

You have Customer Support experience.

Pay for this seasonal position will be $14 per hour.

How to Apply

You can apply here. Please note that while YNAB is fully remote, for this particular job, you must either live outside the U.S. or live in one of the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.