I wanted so badly for this company and it's services to be a decent experience. I spend a lot, probably more than I should, on gaming every year. I want to get away from the larger suppliers and support more indie developers and smaller shops. I am willing to work with a longer process for these things and be patient with any challenges that may result from a smaller staff or limited resources. When I first looked into this company for a subscription I was glad for the selection of games available. I was also interested by the structure which included charity. The problem as you can see by many other reviews here is the customer service is not only slow, but more importantly insufficient. I ordered a full year of services on a debit with plenty of funds available. I was told there was an error of some kind, but I was never told conclusively what the error was. I spent nearly a week going back and forth with their customer service trying to solidify my order. They only seemed to respond to about half my questions. They never told me what was actually happening or what we could do to rectify it. I was told it could possibly have something to do with my VPN service. However I pay for that service, and though I'd willingly turn it off temporarily if need be, I wont just leave it off for the two or more days it often takes humblebundle to respond, and I got no assurance that was really the problem or that doing that would work. At the end of a long unsatisfying service process I was merely told that my account was unflagged and that I should re order their service from the beginning. I still don't know why I was flagged in the first place. I still don't know if the error is cleared and that I wont have the same problem again. And now the sale which I applied in the window of is days gone raising the totally price, and even though I can afford it why would I? This company has made no effort to secure my business and I imagine they wont make any effort to secure yours. My suggestion would be to try something else.