It was a chaotic morning Wednesday as thousands of TTC commuters on Line 2, between Jane and Ossington stations, were forced to use shuttle buses following a partial derailment of a train leaving Keele yard.

That portion of Line 2 was shut down just after 6 a.m. and service didn’t resume until around 10:20 a.m. Although the TTC sent out nearly 100 shuttle buses, many of the affected riders were late to work and vented their frustrations online.

The Star reached out to some passengers to ask how the delay Wednesday impacted their routine:

Simran Dhunna

Commute time Wednesday: Three hours

Regular commute time: One hour

Route: Bus from Mississauga to Kipling station to St. George

Comments: “I’m frustrated with our governments because we don’t need more cars on the road. We need more people having the freedom to move via public transit without being penalized for it,” said Dhunna. As a young person relying on public transit, she said she’s worried about climate crisis. Toronto, like a number of other cities around the world, should explore the possibility of transitioning to a fare-free expanded transit system, she said.

Lazarus Mkrtchyan

Commute time Wednesday: Two hours

Regular commute time: 40 minutes

Route: Sherbourne station to Kipling, then express bus to Humber College.

Comments: It was the second straight day Mkrtchyan’s commute was delayed, after a TTC investigation at Spadina station Tuesday. “An important factor that is not being discussed enough is the effect all of this has on commuters’ productivity,” he said. “People start their days off with a negative experience, delays, lost hours of work, and this has a direct impact on their well-being and mental health and an indirect impact on the economy’s productivity. I definitely have (encountered delays before), but it keeps getting worse, especially during winter time. Finally, shuttles buses also clogged the traffic on Bloor so it was a slow and stressful.”

Josiah Young

Commute time Wednesday: More than two hours

Regular commute: 35 minutes

Route: Donlands to Islington stations

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Comments: These delays put riders in precarious and unsafe situations, and it can’t be easy for the TTC employees in the middle of it either, said Young. “I think every last city council member should have to take the TTC every day. Maybe then, something will actually get done,” he said.

Shaun Iyer

Commute time Wednesday: Almost three hours

Regular commute: 45-50 minutes

Route: Kennedy station to Kipling station

Comment: “I missed my morning class at Humber College, Lakeshore Campus,” said Iyer. “While Toronto police worked hard to help commuters, the shuttle buses were packed and unable to manage the load. In case such incidents happen again in the future, someone at the TTC has to be held accountable. Many people might lose their wages today, miss out on an exam or even lose their job.”

Sheila Colla

Commute time Wednesday: 1 hour 45 minutes

Regular commute time: Less than an hour

Route: Woodbine station to York University station

Comments: Her family has one car, and the plan is to get rid of it once their child is out of preschool. But Colla, a York University assistant professor in environmental sciences, is now questioning that plan. “I’m extremely grumpy right now,” she said. “It reminds me that my kids’ future is at stake and the chances of them having a livable planet is worse under this leadership.”

Shannon Tinning

Commute time Wednesday: Two hours

Regular commute time: 40-50 minutes

Route: Bus from St. Clair Avenue to Runnymede or High Park station, then Line 2, transferring at Bloor-Yonge to go south to King.

Comments: Tinning says there aren’t enough shuttle buses during emergencies. “This delay forced me to miss a deadline I had at 9 a.m. to submit something for this (work) conference, which caused me immense stress. When I did show up to work, I was anxiety ridden and exhausted. I had moved in September from downtown because the rent was so high, but TTC delays honestly make paying a million dollars in rent appealing.”

Jason Miller is a breaking news reporter based in Toronto. Reach him on email: jasonmiller@thestar.ca or follow him on Twitter: @millermotionpic