Coronavirus Outbreak: What we’re Doing

Since the coronavirus outbreak began, we have been listening to the concerns of our Members about the unprecedented challenges it’s throwing up. And, like you, we have been adjusting to new restrictions and guidelines that are changing the way we work and live. Please find some information about what we’re doing, below. You will find further information and tools here.

Remote Working

From 23 March 2020, more of our team are working from home. However, we are conducting business as usual, providing advice and support over the telephone and face to face. At times, we will have fewer people available to answer the phone, so we might need you to bear with us if it takes longer than usual to respond. If you can, please email us instead.

Health and safety enquiries: [email protected]

Training enquiries: [email protected]

Finance queries: [email protected]

Training Courses

We will continue to deliver courses for as long as is safe to do so, based on advice and guidance from Government, Public Health England and WHO. However, we have had delegates pull out of courses and expect this to continue, so there will likely be times (e.g. if we fall below the required minimum numbers set by awarding bodies) when we must cancel courses without providing as much notice as we usually would. Rest assured that we will reschedule and/or refund any courses for anyone who has notified us that they are self-isolating due to coronavirus. We will also reschedule and/or refund any courses which have been impacted through our training centre being unable to carry out training as a result of staff being impacted by the virus.

SMSTS and SSSTS Refresher Courses

CITB have stated that any delegate whose SMSTS or SSSTS achievement has expired since 15 March 2020 and who hasn’t been able to renew in time due to the coronavirus outbreak, will be allowed to take the refresher rather than the full course – this will remain in place whilst the current situation continues and will be reviewed on a regular basis.