March 31, 2020 While being able to contact a librarian using the telephone or online are not new services, the recent closing of library spaces due to the coronavirus/COVID-19 pandemic has made being able to get in touch with library staff from outside of the library even more important.

In response to the anticipated need for more assistance available online, the Saint Paul Public Library has added hours to its online chat services. The additional hours are dedicated to Saint Paul Public Library patrons and anyone with questions contacting the library through its online form. Saint Paul Public Library staff members are available to answer questions onlineopens a new window from 11:00 a.m. to 5:00 p.m., Monday through Friday.

Online chat assistance is available 24 hours a day, 7 days a week as well. During times that a Saint Paul Public Library staff person is not available to answer a question, patrons are helped by librarians from other libraries worldwide. While staff from other libraries will not be able to access personal account information, they will take a patron's information and let SPPL know that the patron needs further assistance. Saint Paul Public Library staff will follow up with the patron as soon as possible. Telephone Service Available, Too While library buildings are closed to the public, staff members are still taking calls 9:00 a.m. to 5:30 p.m., Monday through Friday. Call the library at 651-266-7000 for assistance by telephone.

Ask a Question or Get Assistance by Email Patrons can also email the library for help with reference questions, assistance with library accounts, passwords, digital services, e-books, and more. Visit the Ask a Librarian pageopens a new window to email library staff, who will respond promptly to provide assistance.