As we head into 2014, a new opportunity to join the Panic team has arisen. Love Panic’s apps? Love problem solving? Love typing? And love making people feel good by helping?

We’ve been looking for you.

We are seeking front-line technical support agents to promptly answer emailed or tweeted inquiries about our entire product line.

Ideally, you’ve got:

Excellent problem-solving, and ability to “read between the lines” of customer emails

Substantial Mac OS X, iOS, and internet experience

Familiarity with FTP, SFTP, WebDAV and troubleshooting of computer networks

A professional, courteous, and personable email disposition

A pleasant personality, patience, and sense of humor

Bonus Points for:

Engineering / computer science experience

Familiarity with the Panic product line

Ability to enter zen-like state of high-speed e-mail answering

You must live in Portland, Oregon or be willing to relocate to Portland. It’s honestly a very nice place.

In addition to base salary, Panic offers:

Bi-annual profit-sharing bonuses

Annual retirement plan contributions

Full medical/vision/dental insurance

Flexible vacation policy

Reasonable, life-compatible hours

A very nice work environment, we think

Sound good? E-mail your resume to us and if we’re interested, we will send you additional details and possibly schedule an interview. UPDATE 2/2014: This position has been filled. Thanks!

While we won’t be able to write back to everyone, we really thank you for your interest!