Updated Monday, September 14, 2020, 12:30 AM

As Massachusetts begins to reopen, we're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered.

In response to COVID-19, riders can view live crowding information for many MBTA bus routes.

This page is regularly updated as more information about the COVID-19 outbreak becomes available.

The following changes to service and operations have been made to protect the health and safety of essential workers who rely on public transit, as well as our frontline staff.

Service Levels

To cancel or reschedule your trip, call The Ride Access Center (TRAC) .

The RIDE will make every effort to eliminate transfer trips to reduce customer interaction with multiple drivers. Shared trips have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.

All trips must be booked 1 – 3 days in advance. Previously booked trips are not affected by this change.

For riders on the Providence/Stoughton Line and Franklin Line : In accordance with the travel order in effect , passengers from Rhode Island coming to Massachusetts can travel without restriction for their work and school activities only. Passengers from Rhode Island not traveling for work or school must quarantine for 14 days or show proof of a negative COVID-19 test.

Note that scheduled shuttles are running on the Green Line E branch between Lechmere – North Station through Spring 2021.

version="1.0" encoding="utf-8"? no service These routes are suspended: 62, 76, 84, 170, 325, 326, 351, 352, 428, 434, 451, 456, 502, 503, and 505.

Effective August 30, most bus routes will run on a regular schedule, similar to (or better than) pre-COVID service.

To cancel or reschedule your trip, call The Ride Access Center (TRAC) .

The RIDE will make every effort to eliminate transfer trips to reduce customer interaction with multiple drivers. Shared trips have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.

All trips must be booked 1 – 3 days in advance. Previously booked trips are not affected by this change.

version="1.0" encoding="utf-8"? no service No service. Use trip planner to find an alternate route.

For riders on the Providence/Stoughton Line and Franklin Line : In accordance with the travel order in effect , passengers from Rhode Island coming to Massachusetts can travel without restriction for their work and school activities only. Passengers from Rhode Island not traveling for work or school must quarantine for 14 days or show proof of a negative COVID-19 test.

version="1.0" encoding="utf-8"? regular service Regular weekend service on all lines . Note that previously scheduled shuttles will run on some lines.

version="1.0" encoding="utf-8"? regular service Regular weekend service on all lines . Note that previously scheduled shuttles will run on some lines.

version="1.0" encoding="utf-8"? no service These routes are suspended: 62, 76, 84, 170, 325, 326, 351, 352, 428, 434, 451, 456, 502, 503, and 505.

Protecting Your Health

What We're Doing

We are continuing to take necessary steps to protect the health and safety of riders and MBTA employees with increased cleaning and sanitation at stations and on vehicles. This includes:

Cleaning and disinfecting vehicles

All MBTA fleet vehicles (buses, trolleys, subway cars, Commuter Rail coaches, ferries, and RIDE vehicles) are being disinfected on a daily basis.

Cleaning and disinfecting MBTA property

All business locations, including the RIDE Eligibility Center and CharlieCard store, are being disinfected every 24 hours. All high-contact areas at subway stations (handrails, fare gates, and fare vending machines) are being cleaned every 4 hours.

More sanitation equipment

Hand sanitizing dispensers, disinfectant wipes, and cleaning sprays will be deployed at MBTA facilities and stations throughout the system.

Installing new protective barriers and decals

All transit vehicles have protective barriers to help maintain distance between riders and operators, allowing us to resume front-door boarding on buses and at street-level trolley stops. Riders who are able should board at the front door and exit at the rear door.

Note: Shuttles between North Station and Lechmere will continue to board at the rear door until further notice.

See more updates from the MBTA