( 5 out of 5) Know your FFL... and FedEX driver

by John from Kingston, TN on October 20, 2015

I ordered this gun and another Smith AR15-22 and had them delivered to the Oliver Springs, TN Ace Hardware, as my regular FFL was not on the preferred list. I did notice that a couple months ago this Ace Hardware had several guns stolen, but noticed this AFTER I made my purchase. When I picked up the guns, all went well and everything seemed fine, till I got home. I shouldered the 5.56 AR and noticed there was no rear site!! I called SOS and they pulled the inspection sheet and it said the site was on the gun when it was placed on the FedEx truck. The gun was double boxed when I got it and I told the SOS customer service rep this. She told me it left with a rear site, but somehow it vanished before I got it. After talking with her, I checked the double boxes the gun came in and both boxes had the clear tape double taped as if both boxes were opened and re-sealed with another layer of clear tape. Usually when someone is packing something up, they don't put a second layer of tape directly over the first layer of tape... Anyhow, the customer service at SOS was very accommodating and they are shipping a new/replacement rear site for me. They need to change the FFL handling policy to include tamper-resistant tape so the FFL who receives the boxes should refuse shipments that have the tamper-proof tape destroyed. And the customer should refuse shipments of the same, unless all is well. I've made several other firearm purchases online through other vendors and other FFLs and never had this issue. Long story short, SOS is supposedly going to make everything okay, so will get back for a follow up once I have a gun with a front AND rear site - another week...