H-E-B stores experience system delays Wednesday, holding up checkout

Posters on Facebook said the Potranco Road location in San Antonio was affected, as well as the location in Hondo. A spokesperson was unable to confirm how many stores were affected Wednesday. Posters on Facebook said the Potranco Road location in San Antonio was affected, as well as the location in Hondo. A spokesperson was unable to confirm how many stores were affected Wednesday. Photo: Google Street View Photo: Google Street View Image 1 of / 41 Caption Close H-E-B stores experience system delays Wednesday, holding up checkout 1 / 41 Back to Gallery

Many H-E-B stores experienced delays Wednesday, briefly holding up service, according to the company.

The delays were quickly resolved at most individual stores, according to H-E-B spokeswoman Dya Campos, By 3:15 p.m. Wednesday, the issues had all been resolved, Campos said.

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Campos did not know how many stores the temporary outage affected but did say it hit "a lot" of the company's locations across the state.

Despite some social media posts that stores were closing, Campos said the stores only experienced a delay at the check out stands, and none of them closed.

The hold up was due to a system update, said Campos. The longest delay reported as of 2 p.m. was 10 minutes, Campos said, but she had not yet heard from all stores.

Multiple people tweeted that employees were passing out treats and cookies to keep customers calm while they waited. Campos said that didn't surprise her.

"Our stores are really great at taking care of our customers during any situation," she said.

S. M. Chavey is a staff writer for mySA.com. Read more of her stories here. | sarah.chavey@express-news.net | 210-250-3122 | Twitter: @smchavey