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WE HAVE NOT HEARD BACK. STACEY: ALSO NEW TONIGHT. NO MAIL. THAT’S WHAT RESIDENTS OF A WEST DES MOINES NEIGHBORHOOD ARE DEALING WITH, BECAUSE OF WHAT THE POSTAL SERVICE CALLS A PROBLEM PIT BULL. NEW TONIGHT, KCCI’S CHRIS GOTHNER TELLS US ABOUT RESIDENTS’ FRUSTRATION AND HOW RESPONDING. CHRIS YOU WON’T SEE MAIL TRUCKS : ALONG THIS PART OF 9TH STREET IN WEST DES MOINES FOR A WHILE. NO ONE HERE IS GETTING THEIR MAIL DELIVERED AFTER A PIT BULL ATTACKED A CARRIER IN LATE SEPTEMBER. >> THERE’S BEEN FRUSTRATION IN THE NEIGHBORHOOD THAT A COUPLE PEOPLE MISSED SOME IMPORTANT MAIL. CHRIS HUNTER PHILLIPS SAYS HE : AND HIS NEIGHBORS DON’T BLAME THE POSTAL SERVICE FOR ITS DECISION. >> WHENEVER THERE’S SOMETHING LIKE THIS HAPPENING OBVIOUSLY SAFETY’S THE MOST IMPORTANT THING. CHRIS: BUT LYNDZY MURTHA SAYS THEY AREN’T HAPPY WITH HOW THEY HAD TO FIND OUT. >> MAIL JUST DIDN’T SHOW UP FOR 3 DAYS. >> I ENDED UP GOING TO THE POST OFFICE AND ASKING THEM WHERE MY MAIL IS. CHRIS POLICE SAY THE DOG BIT : SOMEONE ELSE IN JUNE. BUT IT’S BACK WITH ITS OWNERS. >> VERY SCARY. >> THE HOMEOWNERS WERE REQD TO MAKE SOME CHANGES TO THE AREA WHERE THE DOG WAS GOING TO BE KEPT. AND THEN THERE WERE SOME PRETTY STRICT GUIDELINES ON WHAT THE DOG NEEDS TO HAVE IN PLA BEFORE THEY LEAVE THE PROPERTY. CHRIS BUT DESPITE THOSE CHANGES, : STILL NO MAIL. >> WE’RE NOT GETTING ANY ANSWERS. CHRIS BUT WE ARE. : I REACHED OUT TO THE POSTAL SERVICE. A SPOKESPERSON DESCRIBED THE BITE AS PRETTY SEVERE. SHE APOLOGIZED THAT CUSTOMERS HAVEN’T BEEN NOTIFIED, BUT SAYS THEY WILL BE THURSDAY. SHE SAYS THE DOG’S GOTTEN LOOSE MULTIPLE TIMES, AND ATTEMPTS TO WORK WITH THE HOMEOWNER HAVE FAILED. >> I WENT TO THE HOUSE THAT NEIGHBORS POINTED OUT AS THE SOURCE OF THE ISSUE TO TRY TO GET THE DOG OWNER’S SIDE OF THE STORY. WHEN I KNOCKED, I HEARD A FEW BARKS, BUT NOBODY ANSWERED. THE POSTAL SERVICE SAYS UNTIL THEY’RE ABLE TO INSTALL CLUSTER BOXES LIKE THESE, THE ROUGHLY 25 AFFECTED CUSTOMERS WILL HAVE TO KEEP PICKING UP MAIL AT THE POST OFFICE. IN WEST DES MOINES, CHRIS GOTHNER KCCI 8 NEWS

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A dog is preventing a West Des Moines neighborhood from getting their mail.In late September, a mail carrier was attacked by a pit bull. Now, approximately 25 residents of the Ninth Street neighborhood aren't receiving their mail. "There's been frustration in the neighborhood that a couple people missed some important mail," said Lyndzy Murtha, a resident of the neighborhood. Residents noticed the mail wasn't showing up for days at a time, and some contacted the local post office. Police said the same dog bit another person in June. But the dog is back with its owner. "The homeowners were required to make some changes to the area where the dog was going to be kept and then there were some pretty strict guidelines on what the dog needs to have in place before they leave the property," said Sgt. Dan Wade, with West Des Moines police. KCCI reached out to the postal service, which claimed the mail carrier's bite from the dog was "pretty severe." "We apologize have not received notification yet," said Kristy Anderson, representative of the U.S. Postal Service. "Typically, we try to notify as soon as possible when it affects several customers. Unfortunately, when delivery is halted, we have to have a higher-level manager deliver the letter to ensure safety of our employees. They intend to get a notification letter out tomorrow. I ... spoke with the manager of customer service operations in Des Moines, and he advised that there have been repeat occurrences of the dog being loose. It appears a gate has been left open numerous times allowing the dog to roam freely. The dog did attack the carrier pretty severely. The city confiscated the dog, and we were under the impression the dog would not return to the home. However, we have just received word that the dog is back."Anderson said the customers can pick up their mail at the post office."We greatly apologize for the inconvenience to our customers, but we have to ensure the safety of our carriers," Anderson said. Watch the full story at 10 p.m. Wednesday on KCCI.