Job description

Overview

Ample Labs is a non-profit committed to using technology to empower individuals facing homelessness in Toronto, Canada. Our work started with broad research showing that even when experiencing homelessness, most people rely heavily on smartphones to find vital information.

Since then, our team has grown to include a dedicated and diverse group of designers, developers, researchers, consultants, public servants, and community members—all united by a common commitment to using tech for social good. Our first digital product, Chalmers, is a web-based chatbot that helps you find local services like free meals offered at shelters or drop-in programs based on your specific real-time location and needs.

Head over to www.chalmers.app to give Chalmers a try!

We are looking for a part-time Community Lead to join our team to help continue to make Chalmers the world’s smartest, most empathetic chatbot. We’re looking for someone to help us successfully launch Chalmers in all the various communities we’ll be going live in the fall of 2020! You are an energetic, creative, adaptive and strategic individual who uses a participatory, trauma-informed approach to working with others. You love project management and are open to listening and learning from the staff you work with, co-creating programs with staff and clients and recognizing that the diversity of your teams brings strength and different perspectives to the work.

Responsibilities

Oversee stakeholder engagement for launches of Chalmers in different municipalities and regions within Ontario (in partnership with marketing and leadership: ensure we build brand awareness, meet timelines, hit our user acquisition targets)

Project manage and communicate with internal and multiple regional external stakeholders what all of the key launch milestones are and monitor & report on the progress to ensure execution meets the proposed timelines

Oversee and manage all stakeholder relationships within organizations in each region such as city local stakeholders (public servants, social service agencies, police departments, etc.)

Outreach to local stakeholders that will be important for launch in regions and get buy-in for launch; work with each stakeholder to identify which channels we can leverage to hit our user acquisition goals

Ensure there is qualitative feedback captured from key stakeholders during and post-launch to ensure that launch is successful

Oversee and direct all marketing efforts from all marketing channels for our upcoming launches of Chalmers in various cities/regions in Ontario

Oversee the creation of content & copy on channels like: website, newsletter, press releases, social media and partnership driven initiatives

Requirements

3+ years of experience in a similar role in a NGO/Charity

Bachelor’s or Master’s level degree with a focus on community development or social work

Commitment to social change including working to end all forms of oppression: racism, ableism, sexism, classism, etc. Completion of Anti-Oppression, Anti-Racist training an asset

Excellent communication skills: clear written and verbal communication

Creative problem-solving abilities: flexibility and adaptability to change facilitation

Demonstrated active listening, consultation and conflict resolution skills

Proven record of building and maintaining community partnerships

Able to work collaboratively and strategically with funders, colleagues and service partners

Demonstrated commitment to the principles of social justice, cultural competency, accessibility, equity and inclusion

Criminal reference check with Vulnerable Sector Search completed within the past 12 months

Experience working with government, non-profit agencies, and public services

Nice to haves:

Experience in launching B2C apps is a bonus

Experience collaborating with individuals like: graphic designers, copywriters, content creators, etc.

Who we’re looking for

You want to make a difference with what you do

You’re passionate about what you do

You’re socially minded & genuinely care about the work we do

You’re proactive, a problem solver and go-getter

You’re collaborative and are a team player

You’re curious and self-motivated

You know how to take and give direction

You can adapt to change quickly

You value impact-driven work

Other Notes

This is a full-time contractor position

Looking for someone to start ASAP

Required skills

Project Management, Stakeholder Management, Community Development experience

Desired skills

Experience in a similar role in the past