Enables supervisor/manager across levels to keep track of workforce and fully utilize quality monitoring and supervision capabilities in a multi-site setup. With a unified interface, it is very convenient to achieve holistic view of thousands of users in real time across contact centers, processes and campaigns. Whether it is viewing selective work groups, organization units, contact centers or specific campaigns, supervisor/managers can view relevant details – both historical as well as real-time trends – with a graphical interface. Apart from this the supervisors have the feature like Whisper, Barge, Snoop, conference and many more.