We picked this hotel because our son is Titanium Elite and rest of us are all Gold Elite. We paid more to stay at Marriot than we would have at a hotel with full view of Eiffel Tower just because everyone had status with Marriot. That’s our first mistake... Let me preface that When we checked in, the front desk was very nice and we were all very tired. But apparently our expectations were over the top too. As you know from my previous reviews, I am generous with my stars especially when it comes to customer service .., that is everything to me !! I will stay in a inferior place if the customer service is off the chart !! We asked for a roll away bed in one room because our grown kids would rather have separate beds .. that will be 30 Euro per night ?!? Then we

asked do you have a room with 2 beds then? Keep in mind that rooms are 350 a night .. she said yes we do, that will be another 40 euro per night .... so now our room is 390 euro per night for a 2nd bed. Got our rooms ... views of a parking lot and views of the street. Keep in mind that we used 2 suite upgrades on the reservation which got us nothing. We asked for an upgrade possibly.., knowing it’s not guaranteed, but also knowing that the hotel usage and cancellation is down dramatically currently with COVID 19 issue going on and we have relatives that work for The chain that can see occupancy. Nothing ... How about lounge access ? No sorry , not available for titanium elite How about a free roll away bed ? Sorry no, those are no longer included And to top it off, no USB stations for charging . We stayed In a 90 year old hotel yesterday outside of Paris that had USB chargers in the room .... Ugh, we plan to check out tomorrow and find a hotel with a view ... 4 people ALL so very disappointed !! Why bother working so hard to build up status if it just does not matter ....

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