This page will always reflect the current status of repair service operations. Please check back often to find the latest information.

While repair centers ramp up operations, repair orders will be prioritized in the order that they have been set up and received, including products currently held at repair centers that were in-process and not completed due to the closures.

As we continue to follow the preventive measures put in place related to the COVID-19 pandemic, in accordance with local guidelines, some of our repair centers are now able to gradually restart services. We are working as quickly and safely as possible to get you playing again and appreciate your understanding.

You may find this information about repairs helpful.

Depending on the state or province, some repair centers are gradually restarting services in accordance with local guidelines in place due to COVID-19.

If your repair order is currently in transit to us or was already received, it will be prioritized in the order that it was received.

Repair services are resuming gradually, and we will process new repairs based on the capacity of the repair service centers.

If you have an existing repair order, we will notify you via email when your product can be shipped to us. When you receive this notification, please ship your repair order promptly and we will fix your product as soon as possible.

Your repair order will remain on our systems for 180 days. You can still use an existing repair shipping label within that time.

If it has been more than 180 days since your repair order was set up, please contact us to set up a new repair and receive a new shipping label.

If the warranty for your product expired during the closure period, we will still repair your product free of cost as long as the repair order was set up during its warranty period.

After you have shipped your products, please visit Nintendo Online Repair Status page to view the status of your repair order.

Repair center staff will clean and disinfect your products after they arrive and right before they are packaged and sent back to you. Similarly, the staff is following preventive measures put in place related to the COVID-19 pandemic in accordance with local guidelines to protect workers.

We will be processing repairs in the order in which they were set up and received. If you contacted us to set up a repair order, your shipping label and repair instructions will be emailed to you once we are ready to receive your product at our repair centers.

Once we notify you that your product can be shipped in, please send it promptly. We plan to make sufficient staff and parts available to fix your products as soon as possible.

Yes. Repairs can be set up online. If you followed the troubleshooting steps for your product’s issue and a repair is necessary, you may use the online repair setup tool by following the link at the end of the troubleshooting.

Additionally, Joy-Con repairs (4 or fewer) can be set up online if you are in the U.S. or Canada.