GT Auto Centre was born out of a feeling that, when I collected my treasured convertible from a well-established organisation late one night, having flown in exhausted from a week of business trips, I could have done the job better myself.

All I wanted was to be treated as though I was a customer that would return repeatedly, not as someone who was a one-time sale. So whilst it’s fair to say at GT we don’t get it right every time, as even in the best run of companies things sometimes go wrong, what I think separates us is that we really do try.

Customers who’ve been coming to us for nearly ten years now, and there are quite a few, return because they like what we do, like that we use good quality parts as an alternative to the originals, and like the fact that they can talk to us if there’s an issue, fully confident that we will always aim to resolve any issues.

Jon Bamford