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People are very entitled anymore and seems to have this belief that every business should acquiesce to their every whim. I used to get people who regularly tried to con managers out of stuff on the grounds that they would stop shopping with us. Honestly, the money lost is well worth the hassle also lost. Additionally, people who say shit like that never stick to their guns and you see them back in the store a week later. I however held grudges with tenacity & often brought up these statements in the later encounters. The most honest response I ever got was “I just wanted to see if you guys would give it to me for free.” I was like “Fair enough.” If you’re willing to admit to your nefarious motives then I can respect your hustle.