(One of our customers is a little old-fashioned, though not very old. He used to be a fax/phone-only guy, but when his fax died I talked him into getting email. He’s a small, one-man operation, working out of his house. We’d been using the email for seven months when I got this call.)

Customer: “Hi, [My Name].”

Me: “Hi, how can I help you?”

Customer: “You can start using my fax again, that’s how.”

Me: “Your fax? I thought it broke?”

Customer: “Yep, I bought a new one!”

Me: “You bought a new fax machine?”

Customer: “Yep! Personal fax machines are hard to find now, but I got one! So you can get rid of the email account!”

(Why would you replace your email with a fax machine?!)