The Federal Communications Commission is still plagued by an ancient IT infrastructure despite being the government agency that regulates the telecommunications industry. However, it's trying to make it easier for consumers to report problems with Internet, phone, and TV providers.

A new complaints site is where consumers should register their disgust with cable and broadband companies or wired and wireless phone service. Emergency communications, access for people with disabilities, and radio programming and service are also fair game.

The FCC did already have a complaints site, but the new one has a bunch of improvements, according to the FCC's announcement today. New features are:

Streamlined, user-friendly complaint filing system.

Ready access to helpful information that will empower consumers to resolve some problems on their own.

Better communications between consumers and FCC consumer representatives.

Ability for consumers to monitor complaints, 24 hours a day, 7 days a week.

Faster delivery of complaints to service providers, enabling them to respond to consumers sooner.

The new help center apparently comes with backend improvements to help the FCC analyze trends. "The help center will also streamline the process of synthesizing and analyzing consumer complaint trends, and will make more of that data readily accessible to the public," the FCC said. "Better monitoring of these trends will help the FCC, consumers, and industry identify broader problems and shape policy that will promote better service."

Consumers Union, the advocacy arm of Consumer Reports, said it gave input to the FCC as it was building the new complaints portal.

“This site will make it easier for people to file and track complaints about problems like annoying robocalls and fraudulent charges, and it will help the FCC spot emerging trends in the marketplace. This is a one-stop shop for consumers, and it’s a real improvement over the old system where forms and information were spread out and hard to find," Consumers Union policy counsel Delara Derakhashani said in a press release. "We’re pleased that more of this complaint data is going to be available to the public, which will help root out problems and raise the bar for companies."

Here's what the old complaints site looked like:

The FCC still has work to do in revitalizing its 18-year-old system for accepting public comments on mergers and other policy issues such as net neutrality. The FCC's comment site crashed before one of the deadlines in the net neutrality proceeding, and the agency's handling of the nearly four million comments created some confusion and led to the FCC admitting to mistakes.

FCC Chief Information Officer David Bray is aiming to modernize the FCC's technology infrastructure, but getting enough funding allocated by Congress has been a challenge.