Customer: “My son is locked out of the house and I need to send him the key!”

Me: “We can overnight the key and have it to him by 10:30 am tomorrow morning. Shall we send the key to the neighbor’s house?”

Customer: “No, he needs it right now! Why can’t I just fax it?”

Me: “Ma’am, you can’t fax a key.”

Customer: “Why not? He’s locked out and needs the key!”

Me: “Because a key is a three-dimensional object, not a document.”

(Customer stares at me.)

Me: “Ma’am, is your fax machine in your house?”

Customer: “Yes!”

Me: “How will your son get into the house to get the key from the fax machine if he is locked out?”

Customer: “D*** it! You’re right! Well, thanks for your time!”

Me: “I do what I can.”