Frequently Asked Questions

1) What is changing? Amazon Photos 100 GB storage plans will cost $19.99 per year (that’s only $1.66 per month).

2) When will the change happen? The new 100 GB storage plan price goes into effect on November 4, 2019. New customers signing up for the Amazon Photos 100 GB storage plan, will be charged $19.99 per year, starting November, 4 2019. Existing Amazon Photos customers already subscribed to the 100 GB storage plan will renew at $19.99 per year when their current 100 GB plan expires, but will continue to be charged the old rate of $11.99 per year until then.

3) How much storage am I using? See how much storage you’re using by visiting the Manage Storage page.

4) Do Prime members still get unlimited photo storage? Yes. Prime members will continue to get free unlimited, full-resolution photo storage as a benefit of their membership, as well as 5 GB of additional storage for videos and documents, even without signing up for the 100 GB storage plan. Additionally, all Amazon customers automatically get 5 GB free. You can see storage plan rates and find additional information here.

5) When can I change plans? Change plans at any time by visiting the Manage Storage page.

6) How do I change my plan? Change plans at any time by visiting the Manage Storage page.

7) What happens to my content if I choose not to renew my 100 GB storage plan? When your paid storage subscription expires, your account will be considered in an over-quota status if your stored content is greater than the free storage quota on your account. If your account is in an over-quota status, you will not be able to upload additional files, and can only view, download, and delete content.

You have a 180-day grace period to delete content to bring your total content within the free quota limit, or to sign up for a different paid storage plan. After 180 days in an over-quota status, content will be deleted (starting with the most recent uploads first) until your account is no longer over-quota. Prime members will continue to receive free unlimited, full-resolution photo storage and 5 GB of additional storage for videos and documents as a benefit of their Prime membership. For Prime members, only videos and non-photo files will be subject to these limits. For more information about your Amazon storage limits, and what happens to your content if you exceed them, please visit our File Retention Policy.

8) How do I cancel my subscription? Visit the Manage Storage page to cancel at any time.

9) How can I download my files? You can download your photos and other files to your computer using the Amazon Photos Desktop Application. You can learn more about Amazon Photos Desktop Application here.