MagicalTux

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VIPHero MemberActivity: 608Merit: 501 MtGox support increase March 24, 2013, 07:39:36 AM #1



The main impact we had here at MtGox before the price increased is an increase in number of accounts, which means more new accounts to verify everyday, and more support requests.



We are currently doubling the support staff at MtGox and should have new staff hired somewhere in April (hopefully), but I though it was worth sharing some numbers.







The satisfaction rate is usually with 90%~95%. See below graph.







I cannot give graphs for AML requests right now, but I can tell you that the rate of new requests increased in the same way, with around 1000 new requests on Friday. Three new staff will be starting Monday on the AML. As many of you may have noticed, price of Bitcoin increased.The main impact we had here at MtGox before the price increased is an increase in number of accounts, which means more new accounts to verify everyday, and more support requests.We are currently doubling the support staff at MtGox and should have new staff hired somewhere in April (hopefully), but I though it was worth sharing some numbers.The satisfaction rate is usually with 90%~95%. See below graph.I cannot give graphs for AML requests right now, but I can tell you that the rate of new requests increased in the same way, with around 1000 new requests on Friday. Three new staff will be starting Monday on the AML.

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simonk83



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Hero MemberActivity: 798Merit: 1000 Re: MtGox support increase March 24, 2013, 07:43:28 AM #2 There are 4000+ accounts in front of me waiting to be verified, so more staff sounds like a good idea

repentance



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Hero MemberActivity: 868Merit: 1000 Re: MtGox support increase March 24, 2013, 09:16:49 AM #7 Is MtGox going to continue doing all verifications or will CoinLab be taking over some of that load? All I can say is that this is Bitcoin. I don't believe it until I see six confirmations.

chriswilmer



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LegendaryActivity: 1008Merit: 1000 Re: MtGox support increase March 24, 2013, 10:28:26 AM #8 On this note, maybe it's time to update the 0.005 default transaction fee when withdrawing money from Mt.Gox to a personal bitcoin address. That's far above market rate at this point (I think even the 0.0005 default will be reevaluated soon).

lucif



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Clown prophet







Sr. MemberActivity: 462Merit: 250Clown prophet Re: MtGox support increase March 24, 2013, 10:58:03 AM #10 Quote satisfaction

Wha!? Open you eyes.



My personal satisfaction is around zero. You probably run the worst service in our economy. The liquidity is the only good thing in your service.



https://bitcointalk.org/index.php?topic=157136.0 Wha!? Open you eyes.My personal satisfaction is around zero. You probably run the worst service in our economy. The liquidity is the only good thing in your service.

lucif



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Sr. MemberActivity: 462Merit: 250Clown prophet Re: MtGox support increase March 24, 2013, 11:09:33 AM #12 This samurai has up to $100k daily in fees and developing fast and responsive engine is still hard quest for him. After years of pain.

lucif



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Sr. MemberActivity: 462Merit: 250Clown prophet Re: MtGox support increase March 24, 2013, 11:35:25 AM #13 Well, if activity is unusual 10 times a day then something is wrong with your unusually-mometer.



Do you consider behavior of fundamental changes in API without directly notifying API keys holders as normal?



You broke most 3rd party applications and even your official classic and mobile interface without devs being directly warned.



Is this activity usual?