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Alorica fires Wisconsin workers and hires 9,000 workers in the Philipines

Press release: Alorica to Close Green Bay Call Center and Lay Off 143 Wisconsin Workers After Announcing 9,000 New Hires in the Philippines. Call center layoffs of American workers replaced by foreign hires

The announcements of the Wisconsin layoffs follow other recent announcements from Alorica of plans to close at least six other U.S. call centers. Since August 2019, the company has also indicated plans to close call centers in Arizona, California, two locations in Florida, Indiana, Michigan, and North Carolina, laying off more than 2,000 U.S. workers in the process (see research summary below of Alorica’s offshoring practices).

According to Linda L. Hinton, CWA District 4 Vice President, “Alorica is laying off Wisconsin workers while ramping up their overseas presence in the Philippines and other countries. Their business model is all about creating a race-to-the-bottom for workers, by laying off U.S. workers and exploiting workers overseas in places like the Philippines, where they keep wages rock bottom low and are virulently anti-union. It’s time we end the corporate offshoring and outsourcing model that hurts both U.S. workers and communities as well as their overseas counterparts.”

Alorica’s expansion in the Philippines will bring Alorica’s workforce to nearly 50,000 in that country, servicing the U.S. customer base for corporate clientele including AT&T and Citi. In the Philippines, Alorica takes advantage of weak worker protections in order to intimidate employees and prevent them from joining together to advocate for improved working conditions. A delegation from the Communications Workers of America (CWA) recently traveled to the Philippines to meet with Alorica workers firsthand and described learning of a climate of hostility that has allowed Alorica to fire dozens of union supporters and bring trumped up criminal charges against Filipino union officers, just for holding a protest outside an Alorica office.

Alorica’s practices make the case for anti-offshoring legislation, such as the bipartisan federal “ U.S. Call Center Worker and Consumer Protection Act ” (S.1792 and H.R. 3219), and trade agreements with enforceable labor protections, while underscoring the importance of the ongoing solidarity efforts between call center workers and advocates across the world.

See below for a snapshot of recent layoffs and offshoring by Alorica as well as details about allegations of its mistreatment of workers overseas

Alorica has announced the layoffs of approximately 4,000 U.S. call center workers since September 2018 – including more than 2,000 since August 2019

Snapshot of Alorica’s presence in the Philippines

Allegations of mistreatment of workers in the Philippines

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