(It’s one am in late August.)

Me: “Hello, guest services.”

Guest: “Yes, my air conditioner has stopped working. Can you send a maintenance man up here right now to fix it?”

Me: “Sir, our maintenance guy will be here at five am. I can send him there as soon as he arrives. If the room is unbearable, I will gladly place you in a room with a working air conditioner.”

Guest: “No, I don’t want to switch rooms. If you can’t come up here yourself to fix it now, I am going to jump in your pool!”

Me: “Sir, the pool is closed for the night, but it will open at seven am. Unfortunately, I am not sure how to fix your air conditioner. However, I will gladly put you in another room.”

Guest: “Listen here, either you fix the machine right now or you let me get in the pool! Or… let me have some cookies.”

Me: “Cookies, sir?”

Guest: “Yes, cookies!”

Me: “Sir, we have cookies down in the lobby 24/7. You are welcome to take all you want.”

Guest: “Okay, I’ll be right there!”

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