Hi again! In this post, I’m collecting the major players on the flight claim management market to make a small summary which should help you to pick the best one. All featured companies run their business in the no win, no fee model. It means that you pay nothing unless they will win your case. This article is a part of my flight delay compensation guidebook where you can find more detailed posts on how to apply for the flight claim compensation.

Methods to Apply for Flight Claim Compensation

There are two ways to apply for compensation. The first one is to do it on your own. But keep in mind the latest reports showing that 70% of customers who attempt to contact the airlines regarding claims for the bad flight are rejected or ignored. Moreover, Claim Flights company research shows that only 5% of all air passengers use their right to claim delayed flights.

I would like to encourage you to know your rights and try to deal with the airline on your own. To facilitate this task I would recommend you to read my plane delay compensation step by step for EU flights. You will find there all the necessary information about this process.

But of course, taking the above statistics into account it can be difficult to do it alone. Therefore you have the possibility to use the third party company to do the job for you. They will take care of all administrative work. As I mentioned, the companies in the summary are working in the no win, no fee model and they will not charge you for this administrative work unless they will win the case. Then, you will need to share your benefit with them (on average 25% of your compensation amount).

How to Pick the Best Company for Flight Claim Compensation

There is a number of different companies on the market and it can be difficult to decide which will take care of your case in the best way. Of course, you can say: that’s easy – you just need to look for those which take less of the winning amount. But in reality, it’s not the whole story. In addition to price, other things are just as important when choosing a flight claim company. I was thinking about what else should be taken into account and I came up with the following criterion:

Can you trust this company? The trust is the currency of the future. The claim management company handles hundreds of Euros for each of thousands of customers. The amounts can be huge and you have to trust the claim management company that they will handle your case in a correct way and pay your money to you. That’s why you will find in the summary for each company a score in Trustpilot’s evaluation. You can read there some more from satisfied and dissatisfied customers.

The trust is the currency of the future. The claim management company handles hundreds of Euros for each of thousands of customers. The amounts can be huge and you have to trust the claim management company that they will handle your case in a correct way and pay your money to you. That’s why you will find in the summary for each company a score in evaluation. You can read there some more from satisfied and dissatisfied customers. The claim company needs to understand the European legal systems and have contacts with European lawyers in different European countries. You have to trust them to judge your case in the correct way. That’s why it’s good to know some details about the company. I think the minimum you should know is: how big it is, where is located how long it is on the market



Flight Claim Management Companies Summary

Below summary was created in October 2019 (updated in August 2020) and the information below is public, easy to find on the company’s web pages or official social media profiles. The simulation of compensation fee calculation takes as an assumption living in Europe and we are applying for 600 EUR.

Company Success Fee Trustpilot Score

Trustpilot Reviews

On the Market Since

Company Located in Company Size Final Rank 25% if following this instruction else 35% 4.7 97 470 2013 Berlin, Germany 501–1000 employees







5/5 25% 4.2 1 017

2016 Lithuania, Vilnus 51-200 employees







4.5/5 25% success fee + VAT = 29,75% 4.3 955 2010 Germany, Berlin 11-50 employees







4/5 25% 4.6 1 218 2015 San Francisco, Silicon Valley 11-50 employees







4.5/5 25% success fee + VAT = 29,75% and £25 Admin Fee plus 4.6 78 2015 UK, Harlow, Essex 1-10 employees







4/5 25% success fee + VAT = 29,75% plus £25 per passenger admin fee 3.8 38 2011 UK, 1-10 employees







3/5 25% + VAT = 29,75% 4.8 476 2014 Germany, Bonn 11-50 employees







3/5 25% success fee + VAT = 29,75% 4.3 1 203 2012 Germany, Potsdam 11-50 employees







3/5 25% 4.0 136 2014 Czech Republic, Prague 1-10 employees







4/5 25% 4.3 70 2015 Portugal, Porto 1-10 employees







4/5

VAT quotes are dependent on your country of residence (in Europe). The success fees mentioned in the above table are valid only through the links from my blog.

Flight Claims Market Overview (Updated: July 2020)

Covid-19 has dominated 2020 and turned upside down our lives. For some industries, it was kind of armageddon. The air industry is the one that took the hardest hit. Following recent data delivered by company OAG, airlines are not even in the halfway to recover after the March fall:

source: OAG.com

That impacts also the claims management market.

I think Google searches are always a good indicator of what people are interested in and what products/services they prefer to pick. Looking at the Google Trends graph for the last two years with company names as keywords, we get this picture:

As we can see above, starting from March 2020, queries about flight management companies drop similar to the flight seat capacity shown by OAG.

The question is how long will it take Airhelp which was taking more and more advantage over the competitors in recent years to come back to the most popular claim management company. Shouldn’t take long (assuming that air industry will recover) as their position is strongly supported by ~96 000 of positive reviews on Trustpilot (that’s about +5 000 more reviews since my last update in February 2020) with the total mark 4,7 / 5 which is the best in class result in this industry.

This is not common for others – the best competitor on this field, company refund.me, has ~1000 positive reviews with the overall score of 4,4 / 5.

From the new things on the market, it’s worth mentioning the new service introduced by Airhelp called Airhelp+. It’s kind of a yearly subscription. By paying 19,99 EUR per year, they will not charge you with success fee (25%) – it means, you will be paid with the total amount of compensation you are entitled to for each claim processed through Airhelp.

Final word

If you would ask me which company is my personal pick, I would say that my personal choice is always Airhelp.

Why? You will know after reading my Airhelp Review article on how with their help, I managed to get compensation for a delayed flight, despite previous unsuccessful attempts to settle it on my own. Since that time I let them represent me in 3 claims – all with success, I got my money back. In my particular case, they are 100% efficient.

Airhelp is the biggest player in the market with a very good reputation and a long presence on the market. Some people may say that they take almost 50% if your case will reach the court but believe me – most common this will be not necessary (short to say, airlines know they are likely to win), so take this possibility as the worst-case scenario. In the majority of cases, you will be charged with just 25% of your benefit (but only if you will use links from my site – read about it more here) – it’s not a lot taking into account how easy it is to deal with their mobile app – you just upload your boarding pass with a built-in scanner, take a photo to upload supporting documents and that’s it. Later you just get notifications about your claim, as they happen. Easy peasy – with just a couple of taps, you’ve submitted your claim!

Besides that, they have a pretty cool feature – your air travel map. If you let Airhelp crawl your email, they will automatically get all the air travels tickets and make present it on the kind of map with your statistics (countries visited, flight time and more) – an awesome thing to share on social media :-).

That’s it for today. I will keep updating this post to have always fresh information. Share if you like and write some comments on what are your experiences with such companies.

Featured image source: pixabay.com