Tara Gunson

16:03 05 Aug 20

I feel I need to start my review by mentioning that I feel it is slighty unethical to pay (offer discounts or goods and services etc) for good reviews as it invalidates any 5 star reviews, as readers cannot discern if they are real or just people wanting a discount/freebie. I would suggest reconsidering this approach and offer loyal patrons deals some other way so the reviews can be more trustworthy (with that being said I read through them all and there really are a number or great reviews that sound very genuine, so I am sure they are!) I am a little on the fence on how I feel at this point as we had some good expediences and some not so great. I found the staff to be pretty friendly and helpful, but slightly arrogant towards customers (which is a bit surprising). When we dropped our dogs off the lady at the counter remarked in a pretty condescending manner that our dog was not a pure bred, as I had selected online, and she had to change it in the system right away. I am fine with them putting whatever they need to in their system, as maybe it is a liability issue or something. They were rescue dogs, so I just go on what I was told he was, it makes no difference to me. It was just the manner in which she relayed the information. I did feel slightly disrespected. On a more positive note I called to say we would be picking them up a little later than what we had discussed when dropping them off (I did select 10 pm when I booked online, but when we dropped them off the lady asked us for another time, so we guessed 6 pm). The very polite gentlemen on the phone said he would be staying out there for the evening and we could even come a few minutes late, but just to call by 9:30 to let him know. We were not late, but his kind offer was defiantly much appreciated so we would not have to drive 2 hours the next day to come back and get them. When we picked our dogs up I noticed a bad smell right away. They were both stinky, but out bigger dog was pretty bad and it was a very long drive home! I have to say that we have boarded them somewhere else once before and they also smelled bad when we picked them up, so I just assumed that was just a normal downside of boarding (but now reading some reviews maybe that is not really "normal"?) I feel our experience was satisfactory enough that we would be willing to try this facility again and I feel that if we just discuss any concerns we have they will work with us to have an even better experience the next time. Thanks for the opportunity to share our experience and best of luck in the future!