What is an Office Telephone System and how to get benefit from a phone system?

A PBX Telephone system connects your office user telephone extensions to the Public Switched Telephone Network or Service Provider lines. Moreover, it allows internal communication for a business and shares a minimum number of telephone trunk lines between the users.Phones systems are available in different brands and two flavors. Traditional analog PABX telephone system and VoIP Telephone System. Traditional PABX System connects all the phones to the central unit with separate cable connect to each phone and limited in modern day business communication features. A VoIP Phone System[ IP PBX ] work with network connectivity and provide communication by utilizing the TCP/ IP network protocol stack. In business phone system, an IP PBX System acts as the central switching system for phone calls within a business. By Using Network infrastructure for connecting the phones to the central unit and ability top share same network port for both computers and Telephone reduce significant infrastructure expense.

The use of PBX was to provide shared access to limited resources. Such as a business having 1, 4, 8 or more lines from a service provider and the number of users in that organization is greater than the number of lines the PBX System share the line to all the users. Instead of providing the separate costly public line for all the users it will allow the users to share a small pool of lines.

Considering IP Telephone System, there are several advantages businesses can benefit. Some of the standard features are IVR, Voice Mail, Call Recording, Voice Mail to Email, Mobility Users, Call Queue, Conference call bridge, Telephone CRM Integration and Remote office connectivity. With IVR and call queue you can handle more calls with few staff on board. The Voicemail, Voicemail to email and Mobility options make sure you never miss customer reach even out of the office. Conference call bridge, The Telephone CRM Integration, and Remote office connectivity provide higher business productivity.