

Below is the documentation of a poor customer experience i went through some time ago.

It got a lot of attention in December of 2011 and thats what the edits are for at the top…

I leave it up here as a reminder to myself of what poor customer experience can do to a company.

Read more about customer service, and this story, in a soon to be published book called "At Your Service"

Edit – 12/27/2011 (8:30am MST) – I see Paul is at it again. I’ve received a few emails today making sure i saw the new shitstorm. Classic Paul it looks like. Page views up over 8k already today. Yay for the internetz!

Hey Paul, am i still one little person out of millions? 🙂

Edit – 12/27/2011 (9:45am MST) – Wow, 1 hour later and Analytics is already showing 20,346 views (18,257 unique). I couldnt be happier that this is getting attention! Thank you all for reading and showing that us little people on the internet can have a voice!

Edit – Paul/Ocean Marketing no longer represents The Avenger Controller, but lets support the original inventor! 🙂 – I just received the following in an email:

I want to start off by saying that I have absolutely no affiliation with the Avenger Controllers, Oceanside Marketing, or anybody else involved with today’s fiasco. I’m just a longtime PA reader and member of the forums who had nothing better to do today.I managed to get hold of the personal phone number for David Kotkin, the guy who invented the Avenger controller. I want to point out that he is a teacher and originally came up with it to help a boy in his class. (source: http://miami.cbslocal.com/2011/04/15/inventive-teacher-gives-disabled-student-control/ When I called, David was genuinely apologetic and had already let Paul Chrisoforos/Oceanside Marketing go. He said he was in the process of contacting Penny Arcade, trying to get the contact info for Dave, and release a statement. He seemed so overwhelmed and out of his depth and distressed (who wouldn’t be if they woke up one day and had this dumped on them) that I wanted to put in a word on his behalf as well.He did give me an email to reach him directly at removed for privacy as well as a phone number: removed for privacyI realize this probably does you, personally, no good this late. But with the new situation, I was hoping you could put up an update.Again, beyond talking to Kotkin for a few minutes on the phone, I have no affiliation. I just want to do the right thing.Thanks,Name removed

*** Original page content below posted June 2011***

There were a few phone calls in the exchange that, unfortunately, were not recorded.

I will recount them to the best of my memory, however it wasn’t the best part by far anyway. (nor highly significant)

If they happen to have them recorded id love to have them! Perhaps once this is shared they will oblige? lol

Below is a recap of the emails. The good stuff starts on June 22nd and then really gets going on the 29th.



Note: I have stripped out some personal info for obvious reasons. If it becomes an issue, i will export and post all the emails in their native/raw context for proof. Id prefer not to, but i have nothing to hide either, and will if needed.

The beginning: Order confirmation email. (Relevant parts are here, the full email is in the zip…)

from N-Control Online Store info@avengercontroller.com to Nathan Stansell <nate@natesnetwork.com>

date Sat, Feb 5, 2011 at 12:22 PM subject N-Control Shop: New Order #



Shipping Method: USPS Priority Flat Rate – USPS Priority Flat Rate Item Sku Qty Subtotal The Avenger Controller AC2112 1 $39.99 Subtotal $39.99 Shipping & Handling $7.50 Grand Total $47.49



Note: At the time of ordering I expected this to ship within a reasonable amount of time and i of course choose the USPS shipping and was ok with the wait.





Two days later…





from N-Control Online Shop info@avengercontroller.com via mcsv138.net reply-to N-Control Online Shop <info@avengercontroller.com>

to nate@natesnetwork.com

date Mon, Feb 7, 2011 at 10:54 AM subject N-Control Avenger Shipping Delay





Thank you for your interest in the N-Control Avenger.



We regret to inform you that the Avenger is currently sold out. Due to an unexpectedly high volume of orders, your shipment will be delayed until February 28, the scheduled delivery date for the next batch of Avengers.



We sincerely regret any inconvenience caused by this unfortunate delay. In order to better serve you, we will send you information about a 100% discount code which can be used for the new version of the Avenger, which will become available this April.



The New Version:

The Avenger is a precision gaming device, which is constantly evolving through significant manufacturing revisions and important design updates. As a result, a new version of the Avenger, which includes reinforced parts and new colors, will be released in two months.



Thank you, once again, for supporting the efforts of N-Control by investing in the Avenger. We appreciate your business and look forward to serving you with even greater advantages in the near future.



If you prefer to cancel your order and forfeit the free coupon for the new version, we will issue you a full refund for the total amount of your order, including shipping and handling. To cancel your order, simply reply to your order confirmation email with a detailed message. On the other hand, if you have any questions or comments, please call us toll free at





Best Regards, Dear Friend,Thank you for your interest in the N-Control Avenger.We regret to inform you that the Avenger is currently sold out. Due to an unexpectedly high volume of orders, your shipment will be delayed until February 28, the scheduled delivery date for the next batch of Avengers.We sincerely regret any inconvenience caused by this unfortunate delay. In order to better serve you, we will send you information about a 100% discount code which can be used for the new version of the Avenger, which will become available this April.The New Version:The Avenger is a precision gaming device, which is constantly evolving through significant manufacturing revisions and important design updates. As a result, a new version of the Avenger, which includes reinforced parts and new colors, will be released in two months.Thank you, once again, for supporting the efforts of N-Control by investing in the Avenger. We appreciate your business and look forward to serving you with even greater advantages in the near future.If you prefer to cancel your order and forfeit the free coupon for the new version, we will issue you a full refund for the total amount of your order, including shipping and handling. To cancel your order, simply reply to your order confirmation email with a detailed message. On the other hand, if you have any questions or comments, please call us toll free at 888-376-0943 between 8am and 5pm Monday through Friday.Best Regards,

Comment: At this point it i figure its annoying, but hey, if its cool, im getting a second one for free. Sweet. Ill wait.

Comment: I tend to keep a close eye on my account. I notice that my card is charged February 11th. This is against Visa’s policy by the way, to charge a card prior to shipping the item. Ill file a complaint with Visa shortly. Anyone know if this violates any laws? (I live in Idaho for state laws)

Few days later, checkin on the order: from Nathan Stansell nate@natesnetwork.com via gmail.com to info@avengercontroller.com

date Fri, Feb 25, 2011 at 9:09 AM subject Re: N-Control Shop: New Order #

It should be since you charged my card on the 11th. (14 days ago) Is this still scheduled to ship this Monday?

The reply’s. First, a person offering an upgrade, and then apparently an automated one:

from Scott Leidel info@avengercontroller.com to Nathan Stansell <nate@natesnetwork.com>

date Fri, Feb 25, 2011 at 3:51 PM subject Re: N-Control Shop: New Order #

Hello Nathan,



Unfortunately your Avenger is on back order and will be shipped out the 20th of March. We apologise for the delay and we are upgrading your order to the new version of the Avenger. When your Avenger does ship out, you will receive a tracking number via email.



Scott

N-Control

Automated:

reply-to N-Control Online Shop <info@avengercontroller.com>

to nate@natesnetwork.com

date Fri, Feb 25, 2011 at 4:56 PM subject N-Control Avenger Shipping Delay





Thank you for your interest in the N-Control Avenger.



We kindly remind you that the Avenger is a sophisticated, precision gaming device, which is constantly evolving through significant manufacturing revisions and important design updates. As a result, a new version of the Avenger, which includes reinforced parts and a new jet-black color design, will be available soon.



We are confident that you will reap great benefits from the Avenger once you receive it. However, due to unexpected manufacturing delays with the forthcoming batch of new Avengers, your order will not be ready to ship until March 20th, the scheduled delivery date for the new version of the Avenger.



We sincerely regret any inconvenience we may have caused you. Rest assured, we will be sending you the new version of the Avenger, which is more comfortable, dependable, and stylish than the initial release.



If you prefer to cancel your order, we will gladly issue you a full refund, including shipping and handling. To cancel your order, simply reply to your order confirmation email with a detailed message. On the other hand, if you have any questions or comments, please call us toll free at





Best Regards,



N-Control Dear Friend,Thank you for your interest in the N-Control Avenger.We kindly remind you that the Avenger is a sophisticated, precision gaming device, which is constantly evolving through significant manufacturing revisions and important design updates. As a result, a new version of the Avenger, which includes reinforced parts and a new jet-black color design, will be available soon.We are confident that you will reap great benefits from the Avenger once you receive it. However, due to unexpected manufacturing delays with the forthcoming batch of new Avengers, your order will not be ready to ship until March 20th, the scheduled delivery date for the new version of the Avenger.We sincerely regret any inconvenience we may have caused you. Rest assured, we will be sending you the new version of the Avenger, which is more comfortable, dependable, and stylish than the initial release.If you prefer to cancel your order, we will gladly issue you a full refund, including shipping and handling. To cancel your order, simply reply to your order confirmation email with a detailed message. On the other hand, if you have any questions or comments, please call us toll free at 888-376-0943 between 8am and 5pm Monday through Friday. Thank you, once again, for supporting our efforts. We look forward to providing you with more innovative N-Control products in the near future.Best Regards,N-Control

Comment:





I didn’t have time to respond until the next day:

from Nathan Stansell nate@natesnetwork.com via gmail.com to Scott Leidel <info@avengercontroller.com>

date Sat, Feb 26, 2011 at 11:45 AM subject Re: N-Control Shop: New Order # mailed-by gmail.com

I was promised this would be shipped in the Febuary 28th batch. I was also promised that i would be given a "100% discount code which can be used for the new version of the Avenger, which will become available this April"

You have also charged my Visa without shipping the item. It is against VISA and MasterCard’s regulations for a merchant to bill their cards prior to shipping.

I do not want to cancel my order. I want my order to ship as promised. I also want the discount code for a free controller in April. (You offered this, i never asked for it. At this point I expect it, and will settle for nothing less…)

The email i received from your company just after replacing the order is copied below. If you would like me to forward this email directly to you please let me know and id be happy to do so.

Please do not let this situation degrade anymore.

-Nathan Stansell Scott, please contact me by phone ASAP.I was also promised that i would be given a "100% discount code which can be used for the new version of the Avenger, which will become available this April"You have also charged my Visa without shipping the item. It is against VISA and MasterCard’s regulations for a merchant to bill their cards prior to shipping.

Comment: Nothing for two days! Im a busy guy though so no time to call or email them again…



Eventually an email reply though:

from Scott Leidel info@avengercontroller.com to Nathan Stansell <nate@natesnetwork.com>

date Mon, Feb 28, 2011 at 9:21 AM subject Re: N-Control Shop: New Order #

Hello Nathan, We do not have any stock to ship out on February 28th. We will be shipping on March 20th. You are still getting the 100% discount code as well and your current order is being upgraded to the new version of the Avenger. Scott N-Control

Comment:

So i realize at this point there’s not much i can do but wait or cancel. And i still want to try it out. I get my ass kicked at Battlefield way too much! And if they don’t have the stock, they don’t have the stock. Bad for customer service, but ok, i’m a patient guy…





My reply:

from Nathan Stansell nate@natesnetwork.com via gmail.com to Scott Leidel <info@avengercontroller.com>

date Mon, Feb 28, 2011 at 11:00 AM subject Re: N-Control Shop: New Order # mailed-by gmail.com hide details Feb 28



-Nate Stansell Ill be patient then… hhhhmmm, ok.

Out of the blue:

reply-to N-Control Online Shop <info@avengercontroller.com>

to nate@natesnetwork.com

date Tue, Mar 22, 2011 at 9:00 AM subject N-Control Avenger Shipping Delay Notification





Thank you for your recent purchase of the N-Control Avenger.



We kindly remind you that the Avenger is a sophisticated, precision gaming device, which is constantly evolving through manufacturing revisions and important design updates. As a result, a new version of the Avenger, which includes reinforced parts and a new rubberized jet-black finish, will be available soon.



We are confident that you will reap great benefits from the Avenger once you receive it. However, due to unexpected manufacturing delays with the forthcoming batch of new Avengers, your order will not be ready to ship until April 5th – 10th, the scheduled arrival date for the new version of the Avenger.



We sincerely regret any inconvenience we may have caused you. Rest assured, we will be sending you the new version of the Avenger, which is more comfortable, dependable, and stylish than the initial release.



If you prefer to cancel your order, we will gladly issue you a full refund, including shipping and handling. To cancel your order, simply reply to your order confirmation email with a detailed message. On the other hand, if you have any questions or comments, please call us toll free at





Best Regards,



N-Control Dear Friend,Thank you for your recent purchase of the N-Control Avenger.We kindly remind you that the Avenger is a sophisticated, precision gaming device, which is constantly evolving through manufacturing revisions and important design updates. As a result, a new version of the Avenger, which includes reinforced parts and a new rubberized jet-black finish, will be available soon.We are confident that you will reap great benefits from the Avenger once you receive it. However, due to unexpected manufacturing delays with the forthcoming batch of new Avengers, your order will not be ready to ship until April 5th – 10th, the scheduled arrival date for the new version of the Avenger.We sincerely regret any inconvenience we may have caused you. Rest assured, we will be sending you the new version of the Avenger, which is more comfortable, dependable, and stylish than the initial release.If you prefer to cancel your order, we will gladly issue you a full refund, including shipping and handling. To cancel your order, simply reply to your order confirmation email with a detailed message. On the other hand, if you have any questions or comments, please call us toll free at 888-376-0943 between 8am and 5pm Monday through Friday. Thank you, once again, for supporting our efforts. We look forward to providing you with more innovative N-Control products in the near future.Best Regards,N-Control

Comment:

I love how they start out by Kindly reminding me how great their product is first thing… Pricks.

So i call them.





They tell me that there are delays due to customs. This was unexpected and they were very sorry. Again they confirm ill get the discount code so ill end up with two for the price of one.

Remember, my credit card was charged February 11th. More than a month ago. They have my money and have had it for a while now. Im a bit worried, but at least they are answering the phone and emails, even if not always the most timely…

Ok, ill continue waiting. Shit happens, just my luck, but whatever, i know sometimes its no ones fault so ill be patient.









Comment:





Email sent with much trepidation:

from Nathan Stansell nate@natesnetwork.com via gmail.com to N-Control Online Shop <info@avengercontroller.com>

date Thu, Apr 7, 2011 at 9:07 AM subject Re: N-Control Avenger Shipping Delay Notification





-Nate Stansell Has this shipped yet or is it expected to by the 10th?

The reply, within 3 minutes, almost like they had to send a few of these out:

from Scott Leidel info@avengercontroller.com to Nathan Stansell <nate@natesnetwork.com>

date Thu, Apr 7, 2011 at 9:10 AM subject Re: N-Control Avenger Shipping Delay Notification

Thank you for your interest in the Avenger. Due to an unexpectedly high volume of orders and significant delays from U.S. Customs, all orders placed from February 3rd through April 25th will not be shipped until April 25th. We sincerely regret any inconvenience caused by this unfortunate delay. We are just as frustrated by this temporary setback as you may be. In order to better serve you, we have upgraded your order to include the new version of the Avenger, which includes reinforced parts, rubberized grips, and a new jet-black color wash. If you prefer to cancel your order, we will gladly issue you a full refund for the total amount of your order, including shipping and handling. To cancel your order, simply reply to your order confirmation email with a detailed message. On the other hand, if you have any questions or comments, please call us toll free at 888-376-0943. Thank you, once again, from the team at N-Control. We appreciate your patience and are working hard to prevent further delays in shipping.



Best Regards,

Scott N-Control

Comment:

High volume of orders? What the hell, ive been promised i’m in the next batch months ago.

Another 15 days?

Wow. At this point i pretty much thinking management is incompetent.

To screw up this much and to let this kind of thing happen to customers?

I mean, how do you screw up that bad?

To delay a customers order over two months and have actually charged the order two months prior to shipping it.

Regardless of the outcome ill provide some negative feedback and possibly file a complaint with Visa soon in case this is a scam.

Shit, im probably screwed here. But, i figure ill wait this one out.





About a week after the deadline has passed im thinking im screwed. I call again, expecting an disconnected number or something like that. But low and behold, they answer.

Same ol story about customs. Not their fault.

Sorry for the delay, blah blah blah blah freakin blah.

Apparently they have given up letting customers know of any more delays at this point though. Pricks…

No doubts about managment of this company at this point either.





Email:

from N-Control Online Store avengercontroller@gmail.com to nate@natesnetwork.com

date Mon, May 16, 2011 at 9:34 PM subject Your order:

Nathan, Your order has shipped and the tracking information is below. Thank you for your business! Shipped on 5/16/2011 using USPS First Class

Comment:

No shit. They sent me a tracking number. Wonder how far they take this scam!

Is this a new Nigerian scam? I know those bastards get pretty bored and will carry out some pretty slick antics to scam people…





Comment:

May 20th… It arrived! No kidding. This wasnt a scam? This really was just shitty luck and/or bad customer service and leadership at this company?

3 months and a week from original order date.

3 months after my card was charged.

Much anticipation, and trepidation, and many broken promises later!

Lets play!

Battlefield here i come! pew pew pew!!!





Some times goes by…





hhhmmm, Wednesday June 22nd. Still no discount code. Big surprise. Time to send an email…

from Nathan Stansell nate@natesnetwork.com via gmail.com to Scott Leidel <info@avengercontroller.com>

date Wed, Jun 22, 2011 at 10:20 AM subject Re: N-Control Shop: New Order #

I did receive my Avenger and im enjoying it.



-Nate Stansell I still have not received the discount code for a free one… (as promised) Hello Scott. Comment:

At this point i go on a short vacation. Middle of nowhere Nevada mountains, here i come!

Much fun was had.

Come back to civilization hoping for a discount code!

Nope. Its crazy at this point how ridiculous this has been.

Time for another email.





After returning from vacation, Monday June 27th:

from Nathan Stansell nate@natesnetwork.com via gmail.com to Scott Leidel <info@avengercontroller.com>

date Mon, Jun 27, 2011 at 12:02 AM subject Re: N-Control Shop: New Order #



I received my Avenger. I still have not received the discount code for a free one… (as promised, twice)

-Nate Stansell Its very dissapointing that i have not received a reply yet.

A about an hour later:

I decide two reminder emails is enough. Ive been patient. Fuck this.

Time for a phone call.

Ring ring.

Choose option for customer service. No answer.

Ring ring

Choose option for tech support. No answer.





Oh no your not!

Ring ring

Choose option for customer service and leave message! Speak clearly and consistently, state who i am and what i need.





"This is Nathan Stansell. You have not replied to my emails. Please contact me asap or my next action will be legal"

And then i forgot to leave my #





Opps. Oh well… I spoke clearly and stated my name to begin with… Pretty sure there has been enough correspondence that they should be able to find my order information pretty easily with any email clients search feature.





Comment:

About 2 hours later i receive a phone call.

Its Paul Christoforo. To the best of my knowledge this is my first interaction with him.

This is a half important phone call that i really wish i had recorded but i will recap it as accurately as possible with as little slant as possible.





I was pretty upset with Paul and his company at this point. I started to explain why and Paul interrupted me to scold me for leaving a message about taking legal action and for not being patient as he gets "hundreds of emails a day" and it woudl take time to get to them. He is the one answering them all now he says!

It had been over a week since i send the first reminder, 2 days since the last! How long does it take Paul? 3 years?

I reminded Paul i was upset with his company and that i could email me the emails promising the discount code.

He obviously didnt see my point but said he would take care of it "soon"

I said this was not acceptable, i wanted to know this was resolved now with this call.

He started whining about having a lot to do and that he would have to locate my correspondence.

All the while ive already hit sent.

I honestly wasnt paying attention to all of what he said, but when he finished i told him to check his mail.

He saw my email, read it, and said he would get it sent out. No indication of anything further needed from me.

That was is Monday.





Today is Wednesday. No further contact at all from Paul so i decide to find out whats going on with this.

from Nathan Stansell nate@natesnetwork.com via gmail.com to info@avengercontroller.com

date Wed, Jun 29, 2011 at 4:47 PM subject Re: N-Control Shop: New Order #



I was curious if this has been sent out and if there is a tracking number for it?



-Nate Stansell Thanks for your time… Hi Paul…I was curious if this has been sent out and if there is a tracking number for it?

Paul:

Did you give me your address already sorry I’m receiving hundreds of emails a day if you did then it was passed along and was shipped unfortunately anything that goes out free or is a replacement or an old fulfillment doesn’t have tracking or it does but its not entered into any system its drop shipped in bulk. Regards, President Paul Christoforo





Nate:



from Nathan Stansell nate@natesnetwork.com via gmail.com to Ocean Marketing <pchristoforo@gmail.com> date Wed, Jun 29, 2011 at 6:26 PM subject Re: N-Control Shop: New Order #

Dude, i didnt give you my address because you didnt ask for it. I assumed it was because you had it from the previous order, you know, the whole reason this problem exists in the first place… 🙁

Since its probably too much work for anyone there to look it up, here it is!

Nathan Stansell Address removed

No address here

Your product is great, customer service is abysmal!

I understand that there is no tracking number, and im ok with that.

From this email out, i wont waste anymore time begging you guys for what you originally promised.



-Nate Stansell If it doesn’t show up within 30 days, ill take you to small claims. I will not waste another moment dealing with this incompetence. And from the president of the company no less. Dear god… Are you serious? Paul: from Ocean Marketing pchristoforo@gmail.com to Nathan Stansell <nate@natesnetwork.com>

date Wed, Jun 29, 2011 at 6:44 PM subject RE: N-Control Shop: New Order #

Buddy your asking for free stuff and I am trying to help you , You have no idea what happened to our ordering system or our old customer service reps that told you they were going to send you a 100% COUPON AND FREE CONTROLLER but never did . So calm yourself down , be respectful and do as I say or ask to get your free controller. I DEAD SERIOUS ! Be a little more humble we can refuse the right to ship out anything to anyone we want , I’m trying to help you. Small claims court for 49 dollars haha … that’s cute . I’m the President of my company not The Avengers so keep your punk smite ignorant comments to yourself. If I wasn’t trying to help you I wouldn’t have emailed you back. Customer service of old is gone were in a new generation now. Sorry for any inconvenience , this will ship tomorrow I’m putting in the order now . No need to beg a simple reply to the email with your address would have been sufficient, and according to you your order already shipped how do we know you never received it ? Anyway Ill make sure its made good and you get The New Avenger learn to be more understanding when you don’t know whats going on behind the scenes. Your order will ship tomorrow thanks for your email have a good one. Comment:

Im asking for free stuff? Are you kidding me. You offer this to begin with due to, what i bet was due to your own incompetence in screwing up and causing manufacturing delays and customs problems. If those were even legitimate reasons!

Not to mention your punctuation and grammar. Not to be a grammar nazi but shit, how the fuck did you get to be the president of your own ass let alone a company? "Customer service of old is gone were in a new generation now" – Yes we are Paul, its called the internet age!

49 dollars is cute to him. Obviously it isn’t shit to him. HE BE DEAD SERIOUS! And i should be humble? Really Mr President of the company? So he is the president of his company, not the avengers? hhhmmm, wonder what they will think then? Anyone got some contact info for whomever actually owns the rights to and cares about their product image? And then he questions "how do we know you never received it"

Well i dunno, maybe use tracking numbers you fucktard!

Nate: from Nathan Stansell nate@natesnetwork.com via gmail.com to Ocean Marketing <pchristoforo@gmail.com> date Wed, Jun 29, 2011 at 7:11 PM subject Re: N-Control Shop: New Order #

Your incompetence is outstanding sir. I DEAD SERIOUS TOO!

"Customer service of old is gone were in a new generation now" Really? Wow, Reddit, Engadget, and most of all, The Consumerist will have a field day with this! You want the link when this entire email exchange is posted on the web?

Youll send it because you know ill win in court. 😉

And ill also contact Visa and let them know that you charged and order well before you shipped it, which is also against their policies. Enjoy that complaint!

I dont give a shit whats going on behind the scenes! I care about follow through!

I was patient and kind for MONTHS waiting for this to ship. I was told about the customs problem, and i understood, and waited. I was annoyed but ive been in similar circumstances and understood. The way your dealing with this, well, like said, excellent internet fodder!

-Nate Stansell How your the president of a company, i have no idea. Paul: from Ocean Marketing pchristoforo@gmail.com to Nathan Stansell <nate@natesnetwork.com>

date Wed, Jun 29, 2011 at 7:21 PM subject RE: N-Control Shop: New Order #

Im shipping this because your owed a unit , That’s it , I could care less about court . Anyway I won’t stoop to your level I run a few companies . I just knew of your issue as of lately since the transition. Were now doing most business through Amazon easy to track and has a lot of order and recognition. Your controller order was already placed as soon as In finished writing that email. Post this where ever you want your one little person out of Millions we don’t mind the attention negative or positive its attention press and media for free stir it up. Customer service is outstanding and I’m taking care of everything now in a timely manner , karma is a well you know the saying. So do what you think you need to your New Avenger is going in the mail tomorrow morning. Thanks for the email and any controversy and attention you can stir up , enjoy your new Avenger the new ones are really nice. Have a great day Thank You, info@avengercontroller.com 800-492-5455 N-Control Comment: Could care less about court? Yeah, most rich people seem to. Big surprise there But you didn’t dare refuse to ship it did ya? lol "your one little person out of Millions" Sir yes sir, im just one of millions. But remember Paul Christoforo, there are millions of us!

And i agree, Karma is a bitch… 🙂 The arrogance of this guy really comes out in the end… "Thanks for the email and any controversy and attention you can stir up" I think my final email sums it up.

Nathan Stansell: from Nathan Stansell nate@natesnetwork.com via gmail.com to Ocean Marketing <pchristoforo@gmail.com> date Wed, Jun 29, 2011 at 8:32 PM subject Re: N-Control Shop: New Order #





Im not surprised much by this ordeal. Poor customer service is, as you say, "Customer service of old is gone were in a new generation now"… I agree, poor customer service is rampant these days…



The biggest surprise is that your arrogant enough to say it in an email. Or stupid? I guess thats yet to be seen.

You run a few companies?

I manage one. I make a decent wage. But i seriously doubt i make anywhere near the amount of money you do… Thats why i would take you to court for 49 dollars sir. That and for the principle of it. I did not ask for this as a concession, it was offered to me. That was the reason i let the order stand.

Then you charged me for it, more than a month before you shipped it. Is there where my Karma will come in? Am i being punished for having been a bad customer elsewhere at one of your other companies?

So yeah, i was determined that i was going to get the discount code.



Then i finially get my order. Yay, its fun. Wasnt sure about it being worth 49 bucks, but eh, cool enough.

Weeks after that, (see, im patient) still no discount code. No email saying its coming. Nothing.

At this points it seems to me that there was no intention of follow through from your company. You say it was because of some poor customer service rep or something like that… Cool, i understood and just asked for what was promised in a timely manner.

You told me to email you and youd get it done soon. Sir, with your track record i had no faith. I already had hit reply and resent you the same email that was in your inbox somewhere previous. (You know Google has filters right? Their handy for prioritizing and stuff like that)

Andyway, I told you the email was sent, there was a pause and you said "Your Nathan Stansell?" i said yes…

Then you said youd get it done, great. That was Monday.

And so today begins this current email exchange. How interesting its been…



Sir, youve humbled me.

I have no doubt that im a little guy to someone like you. I also dont doubt for one moment that youll likely benefit from the negative publicity. I totally get that. Its too bad for society these days…

Enjoy life Paul.

Ill forever remember your name.

I have no doubt youll forget me within moments.

-Nate Stansell Your right. Im one little person out of millions… Paul Christoforo’s final gasp: from Paul Christoforo pchristoforo@gmail.com to Nathan Stansell <nate@natesnetwork.com>

date Wed, Jun 29, 2011 at 8:58 PM subject Re: N-Control Shop: New Order





Regards, Ocean Marketing Inc. President Paul Christoforo Pchristoforo@gmail.com Http://www.oceanmarketinginc.com

Sent from my iPad I’ll guarantee you what you deserve and I’m sorry you were brushed off in the past. I’ll make it right and get you a new controller as you so deserve one.

Comment:

It really is sad that this kind of person exists and profits from us hard workers.

I could go on for a while about where this kind of person is leading us in society.

A prime example of the mentality of so much upper management these days.

But really, its late, my poor old laptop is heating up and frying my balls…

Its time for bed so this workin man can try to make a living tomorrow.





I await my second controller. I have a friend that wants one and also cant afford it. Ill give it to him.

Whats 49 bucks right?





Any further updates will be shared…





Peace to all, and dont be like this guy.





Just received:

from Ocean Marketing pchristoforo@gmail.com to Nathan Stansell <nate@natesnetwork.com>

date Thu, Jun 30, 2011 at 1:11 AM subject RE: N-Control Shop: New Order #

Nate I just re read your email again and you seem like a really nice guy and please forgive me for any arrogant or unprofessionalism on my part. You see I didn’t soon forget you I am actually following up with you again J . Your 100% correct in everything you said and just so you know it wasn’t 1 rep it was an entire company and everything got transferred to me I’m running everything alone. I’m dealing with a lot of stuff and not your problem rest assured your controller is going out tomorrow and I’ll make sure you get it . I want you to enjoy our product and have a good experience with our or my customer service. Thank you again for your time and business Nate I hope your having an excellent night and if you need anything you can always call me that’s my direct number below.

Comment:

First of all, im not sharing his cell number. Thats mean…

Other than that, way too little, way too late sir.

I spent my entire night, 5 hours putting this page together. Just as i said i would, and as you encouraged.

Then as soon as i was finished, i emailed links to Engadget, The Consumerist, and posted it to Reddit.

Not 15 minutes later, i received the above email. What was that about Karma Paul?

Had i not already put it together and emailed links, i very may well have let it go…

I very much know how it goes to have a bad day.

However i feel his demeanor to me was inexcusable and this kind of attitude is too common these days so the page stays up.

Its 1:30 am now. Im going to bed.





The beginning is mostly the documentation of the poor experience with this company…March 20th? What the hell! That’s another month. At this point i’m worried its actually a scam of some sort…April 10th. Still no tracking code, email, nothing… Its the middle of their shipping time frame (April 5th – 10th).Its been a mess of an order so maybe its all being done manually and so there’s just not automated tracking code email…I have faith. Im not getting ripped off. These guys are legit… But lets check in…