Frequently Asked Questions

What Is Customer Support Outsourcing?

It is the sub-contracting or outsourcing customer support calls functions of a business to a third-party company, usually to a call center. It is available for both voice (phone calls) and non-voice (live chat and email) operations. Currently, the biggest customer service outsourcing destination is Philippines.

Customer Support Outsourcing Pros And Cons

Outsourcing of customer support has its own set of benefits and drawbacks. To determine if you should proceed to this business activity, you should first weigh the customer service outsourcing pros and cons. In general, it helps you in the following aspects:

Answer all inquiries and resolve your customers’ problems

Enhance your customers’ experience



Facilitate good customer interaction to cultivate better relationships

Access to full time support agents who are knowledgeable and skillful in customer care

Faster and more accurate service delivery

Affordable call center solutions

Customer support outsourcing services, however, sometimes requires a trial and error process. There’s a chance that you cannot find the right company at the first try. You have to keep on looking until you find the service provider that meets your preferences.

What You Should Know Before Outsourcing Customer Care

This is the rule of thumb: be extra careful when outsourcing. Here are some things that you need to keep in mind when short-listing (and eventually choosing) the best customer service outsourcing companies:

Clean and competent track record

Competitive pricing

Service quality

Industry experience

Customer Care Outsourcing Pricing

Call center outsourcing is cheap, with regards to the benefits that you acquire from availing of this service. We compute our costs based on these factors:

Number of seats

Expertise of agents

Length of contract

Labor market rate

Existing laws regarding the services which are requested

Other additional services such as business emergency plans, etc.

Customer Support Outsourcing For Small Business

Magellan Solutions call center customer support services are great for small businesses because we are a small business ourselves. We enhance our team members’ customer service skills to bring you desirable results.

Loyalty programs

Invoice inquiries

Balance inquiries

Order tracking and fulfilment

Customer care support

Inbound sales support

Billing support

Replacements

Account management

Customer Care Outsourcing In Philippines

Improve your CSAT scores by entrusting this service to a Philippine call center - Magellan Solutions, the only choice for small businesses. Get in touch with our customer service outsourcing experts to discuss your call center needs. Call us at +1 800 371 6224 or send us an email by clicking the button below.