Description

This full-time role is to provide administration and management of the IT Department across multiple locations in New Jersey. This person will be responsible for managing projects, administering and supporting network and server infrastructure, negotiating with vendors, and managing a small team of Help Desk employees. These environments include Windows servers (physical and VMs), storage appliances (NAS and SAN), workstations, laptops, network equipment, and the software that is used on them (Windows-based).

Primary Duties and Responsibilities

Windows Server technologies – AD, DNS, DHCP, WDS, WSUS, etc.

Hyper-V administration and Failover Clustering

SAN management – Dell EqualLogic

Network planning, configuration, and implementation – VLAN segregation, etc.

Provide Tier 2 technical support for our operations – internal to the home office and our offsite locations (all within 30 minutes of home office).

Troubleshoot hardware and software problems – desktop and laptop OS’s (Windows 7, 8.1, 10), servers (Windows Server 2008R2, 2012, 2012R2), printers, copiers, scanners, etc.

Document IT-related procedures, configurations, and updates (Sharepoint-based wiki and ZenDesk ticketing).

Perform routine server and security audits (permissions, backups, configurations, naming standards, etc).

Test and implement potential new hardware and software that can improve daily workflow.

Available on-call for emergency IT issues.

Other duties as required and assigned.

Qualifications

The requirements listed below are representative of the knowledge, skills, and ability required to perform this job successfully. As with most jobs in Information Technology, skillsets are dynamic and change is constantly occurring. This list is not comprehensive, but covers the majority of day-to-day needs:

Windows operating systems – Windows 7, Server 2008 R2, Server 2012, Server 2012 R2.

Troubleshooting skills – Must provide strong customer-service skills and communication. Excellent work ethic and a positive attitude is a must.

Documentation - Must have experience with ticketing systems and documentation (JIRA, ZenDesk, Confluence, Sharepoint, MediaWiki, etc).

Strong knowledge of networking – subnets, TCP/IP, switches, VLANs, VPNs, and firewalls.

Strong knowledge of Windows Roles and Features – Active Directory, Hyper-V, DNS, DHCP, WDS, WSUS, etc.

Working knowledge of storage – should know difference between SAN, NAS, and the terminologies commonly used when dealing with both (iSCSI, SMB, CHAP, etc).

Ability to manage multiple projects at once and prioritize based on urgency and requirements.

Must be able to travel between our multiple locations.

Education and/or Experience

Two-year degree in related field of study, four-year degree exemplary (Computer Science, Information Systems, etc). Will accept 4 years’ experience (with written recommendations) in lieu of degree.

Job Type: Full-time