BART has hit a new record — but not a good one.

A survey of more than 5,000 customers shows a record-low approval rating for the transit service. Customer satisfaction plunged to 56 percent last year from 69 percent three years ago. Among the top complaints: concerns about dirty stations, crime and overcrowded trains.

On Thursday, the full results of the survey will go before BART board members, who are hoping recent changes — new cars, power washing stations, increased homeless outreach — will eventually improve riders’ feelings about the backbone of Bay Area transit.

“We’re doing the right things, I’m absolutely confident of it,” board president Bevan Dufty says. “It’s just that negative experiences linger for a long time.”

Read more about the BART survey — and the board’s response — by transit reporter Rachel Swan.

Top of the News

•‘We believe it’s here now’: Last week, police and paramedics were called to a house in Chico where 13 people overdosed at once. It was among the worst mass overdose events in Northern California since the opioid crisis began about a decade ago. It’s also a worrying sign for public health officials, who fear the overdoses were driven by fentanyl. The drug is 50 times more potent than heroin and has been found tainting the supplies of not just heroin, but cocaine, meth and ecstasy.

•Shutdown help: San Francisco Supervisor Matt Haney wants the city to do more to help furloughed federal workers — including offering free public transportation, deferred payments on utilities and parking tickets, and emergency loan assistance. But Haney — and city supervisors in general — may be limited in how much immediate relief they can offer.

•Remembering MLK : San Francisco Mayor London Breed and Rep. Nancy Pelosi were among hundreds of people who walked in this year’s march honoring the life and work of Rev. Martin Luther King, Jr. San Francisco city workers participated as part of a larger campaign demanding an end to racism within city departments.

•Temporarily closed: North Beach’s “living room,” Washington Square Park, is home to tai chi groups, dog walkers and droves of picnickers. But fans of the park will have to wait at least six months while the city renovates the antiquated irrigation system.

•Best transit baby: One Chronicle reader has taken Heather Knight and Peter Hartlaub’s Total Muni challenge (riding all the Muni lines) to the next level— doing it with a toddler.

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Read More

•‘Just the wretched of the earth’: On Nov. 5, 1968, 20-year-old Juanita Tamayo gathered up her books in a sociology class at San Francisco State College and walked out the door. She did not walk back in for five months. As a student strike leader at SF State, Tamayo helped agitate for one of the country’s first colleges of ethnic studies. But she’s not optimistic it could happen again on today’s campuses.

•Watching out for a fellow Bay Area transplant: From sharing the same neighborhood to moral support during lonely rehab exercises, Draymond Green was essential to helping ease DeMarcus Cousins’ transition to the Warriors, Connor Letourneau reports.

•Access to books: About 30 percent of Oakland’s school libraries are closed, but a new funding proposal could put some newly re-opened libraries at risk for shutting down again. Librarians are fighting against it, Otis R. Taylor Jr writes, but the funding situation is tight either way.

•Hop along, cowgirl: There’s a new Cowgirl Creamery cheese in town, Sarah Fritsche reports, the cheesemaker’s first addition to its lineup since 2011.

•The Face Place: The creative force behind Benefit Cosmetics — a billion-dollar makeup brand that got its start in the Mission District — Jean Ann Ford has died at the age of 71.

The Kicker

Four years after Harbin Hot Springs, the clothing-optional getaway 90 miles north of San Francisco, was destroyed by the Valley Fire, the retreat is reopening — and locals are cheering.

It’s not just about the business — the retreat is limiting visitors to reservations for day use for the time being — but a milestone on the path back to normalcy for residents of Lake County, where of 1,300 homes leveled in the fire, fewer than a fifth have been rebuilt.

Reporter Kurtis Alexander visits Harbin to see what’s rising from the rubble.

Bay Briefing is written by Taylor Kate Brown and sent to readers’ email inboxes on weekday mornings. Sign up for the newsletter here and contact Brown at taylor.brown@sfchronicle.com