Oh no ... something's amiss! How does it get fixed?

>>> My order didn’t go through. Will I be charged?

We're sorry your order didn't work out. Don't worry; your account will not be charged. Occasionally, the charge will remain as pending on your account and in around 3-5 business days it will disappear. Thanks for your patience.

>>> Can I cancel my order? Pickup - All pickup orders are final. The merchant receives your order immediately and begins making the food. By doing so, we ensure you don’t have to wait for your food when you arrive.

>>> Where's my refund? It usually takes 3-5 business days for any refund we issue to hit your account. Your bank determines how soon the refund shows up in your account. Thanks for being patient!

>>> I don't recognize a charge. $1.00 charge – this is an authorization fee for when you use your credit card. This is done by the credit card processing company and will be removed once your order is a success. However, it may take 2-3 business days for it to be removed.

$x.99 charge – this could be the service fee or a membership fee related to your purchase. For more details on which payment method is used, please refer to the side panel of your Grubhub app.

>>> I received an error message, and I was still charged. This often is again just a hold on the account; it will be reversed in 3-5 business days.

>>> I chose the wrong payment type for an order. What do I do? If you paid with credit card, please contact us via the app at Help & Feedback > Another Issue > Account Question with your order and user ID number. If you paid on your meal plan, please call the meal plan office at 850-644-3663.

>>> I was charged twice. Why? We are sorry to hear that. We know that’s extremely frustrating. If the correct balance doesn’t show up on your account in 3 to 5 business days, please use the contact form on this page and we’ll address it ASAP.

>>> What's my balance? I have no idea what my net worth is! If your campus has enabled this feature, go to the sidebar in the app. Under "Payment Methods" you’ll see the balance. Otherwise, please check with your campus or typical card balance tracking system.

>>> My account is locked. :(

Your account may be locked for suspected fraudulent activity or multiple users sharing a card. We want to ensure YOU are using the card and not someone else! In order to unlock your account, please contact us using the form on this page. Please include the email address that's linked to the account.