Original review: Sept. 11, 2020

We used to be fans of Tempur Pedic, before we needed to claim warranty on our mattress. They do not want to exchange you the mattress and when they do, and if they exchange they will give you a used one and ask you to pay $300 for shipping. We escalated it all the way to executive level. It is even worse. Some customer Support Samantha J. was so rude with us, and doesn't care about your satisfaction or health. Her goal was for us to give up, not to help us. She agreed to change the used mattress that they supplied us, which is not even equal to what we initially purchased, if we wave the insurance! What does it say about their product? That it is a cheap product sold for a lot of money. Now we sleep on the used mattress which creates pain in our backs.