Round Robin Distributor (RRD)

Lead & Case Assignment made Easy. RRD is a powerful yet easily configurable rules based application on Salesforce appexhange that ensures your Leads, cases are distributed to team members in an intelligent and timely manner

RRD assigns leads/cases to live agents in real time based on a configurable business logic. Great app for distributing inbound leads & cases from chat, web and phone. Easy to configure & use. Intelligent Alerts and Dashboards for tracking and reporting.

RRD is a native Salesforce application that can be downloaded directly from Salesforce AppExchange like other Salesforce Apps.