Customers were rightfully outraged when Logitech announced it would end service and support for its Harmony Link devices next year. Now, Logitech is attempting to right some of the wrongs of this situation, even though its plans to end the life of all Link devices hasn't changed. According to a Logitech blog post, the company will now provide all Harmony Link users with a free replacement Harmony Hub before service and support to Link devices ends in March 2018.

When Link users were notified of the discontinuation via email, Logitech also informed them that customers within warranty could replace the Link with a Harmony Hub for free. However, out-of-warranty customers were only allowed a 35-percent discount to purchase a Harmony Hub.

Customers were originally frustrated by Logitech's decision to end the life of Link devices apparently solely for business purposes. Many users claimed they experienced no problems with the Link and the devices worked as promised. However, some were also upset that Logitech was essentially forcing them to pay for an updated device that they wouldn't want or need if not for Logitech's decision to brick their currently functioning devices.

Now, all customers can get a free Harmony Hub to replace their to-be-bricked Harmony Link, regardless of warranty state. "We will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub," Logitech's blog post details. Customers can also go to Logitech's contact page to arrange to receive a replacement device. Those who already redeemed the 35-percent discount on a Hub will be refunded the full amount paid for the replacement Hub.

Logitech decided to shut down all Harmony Link systems because it would not renew a technology certificate license that expires in March 2018. We now know that's an encryption certificate that, if not renewed, could leave vulnerabilities in the Link system. The Harmony Link lets users control home entertainment devices, including TVs, stereos, VCRs, and BlueRay players, through a companion mobile app. The Harmony Hub appears to be the more advanced version of the Link, letting users control home entertainment devices in addition other smart home devices—like lightbulbs, cameras, and more—through the companion app.