TL;DR

- List prices are in CAD.

- During checkout you are billed in USD, so expect to pay more than what's shown on their website after the currency conversion.

- You get dinged twice for import fees (once during checkout, and again during delivery)

- Their customer support is piss poor, and they will stop responding to emails.

- The only good thing about Sunglass Hut is their 90-day no hassle returns.

- AVOID!!!!





Avoid buying from their online store. These guys are a bunch of crooks. They charge you an import fee during checkout, and then upon delivery you need to pay the courier import fees as well.



A couple months back I bought some sunglasses from their online store. I was okay with paying the import fees. Their website shows CAD pricing, but when you go through the checkout, you end up paying in USD. If you don't have an Amazon Visa, or some other card that doesn't charge extra for dollar conversion, then this could get quite expensive. I paid about $265USD. After conversion, it came out to about $357CAD. According to their website, the total should have been $336CAD. I ended up paying $20 more. Admittedly, I failed to realize that I would be billed in USD instead of CAD. Had I realized, I would have paid using my Amazon Visa, instead of my Mastercard.



Also, when UPS came to deliver the package, they demanded brokerage fees(UPS handling fee and import fee). I was surprised, because during the checkout process it clearly shows that you have to pay the import fees at that time. In any case, I called SGH support because I wasn't going to accept the UPS delivery.



When I spoke to the CSR, I told her that I would not accept delivery because the entire process is costing waaaay more than it should be. I agreed to pay $336CAD, not close to $400CAD in total. I asked why her website showed $336CAD delivered, when in reality I ended up paying $357CAD and still owed UPS another $25CAD? The CSR told me to accept the package, and they would reimburse the conversion difference and the UPS import fees. Basically, I would get $20 back because I agreed to pay $336CAD(website price) not $357CAD, and because I had to pay import fees twice. All I had to do was email them a copy of the receipts, and my credit card statement.



Keep in mind, I ONLY agreed to pay the UPS brokerage fees and accept delivery because I was told I would receive refunds for the conversion discrepancy and being charged twice for import fees.



Email 1: I sent the first email in right away. It showed the website price, and how much I was charged on my credit card. They reimbursed that amount right away.

Email 2: I sent the second email about a week later after I received the UPS receipt in the mail. In my email, I included a scan of the UPS receipt, a screenshot of the import fee during the SGH checkout process, and a screenshot of my credit card statement with the UPS fee.



They turned down my refund claim for the import fees. After going back and forth in several emails, they stopped responding to them. I ended up calling their support line, and the CSR apologized for the issues and said they would issue me a refund. She said I should see it back on my credit card in about a week. Nope! I even wait about 2-3 weeks, and still nothing.



After a number of failed attempts in getting a refund for the imports fees, I gave up. They stopped responding to my emails, and their customer support has proven to be useless. I ended up returning the sunglasses in-store a few weeks back, because I REFUSE to deal with a shady as SH!T company like Sunglass Hut. In the end, I cut my losses and will never shop there again. I did receive one refund, but ended up losing about $40-50CAD because of their BS.



BTW, I'm from Alberta. If I lived in any other province, I'd be out more money.



AVOID SUNGLASS HUT!!!!