A pregnant mother claims she was forced to carry over £200 of shopping up two flights of stairs after her Asda delivery driver refused to help.

Then as an apology, Amy Natasha Botten, 20, from Feltham, west London, who is 20 weeks pregnant says Asda sent her a bottle of Champagne.

She was so shocked by her treatment during her food delivery on Saturday she started filming and can be heard clearly out of breath, as her young son cries in the background.

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Then as an apology, Amy Natasha Botten, 20, from Feltham, west London, who is 20 weeks pregnant says Asda sent her a bottle of Champagne (Picture: SWNS)

The driver empties items onto the ground floor in her building saying the food was not in shopping bags because ‘he had run out’ Amy said.




In the clip, she says: ‘Can you not help me with this last little bit because my little boy is up there crying his eyes out?’

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But he responds: ‘I’d rather not.’

She then says: ‘You’d rather not? But this is your job.’

Alongside the clip on Facebook, Amy posted: ‘This shouldn’t be happening to anyone, bad health, lonely and elderly, disabled, pregnant!! It should NOT BE HAPPENING.

‘It’s called HOME delivery.’

The driver said ‘I’d rather not’ when she asked him to help her carry the shopping (Picture: Amy Natasha Botten/Facebook)

He leaves the items out of bags on the floor (Picture: Amy Natasha Botten/Facebook)

She added: ‘I just had to carry a £200 monthly shop up two flights of stairs alone, pregnant with pelvic problems. No choice but to leave my son on his own crying.’

As an apology, the store gave heavily pregnant Amy alcohol – which she says she won’t be drinking.

‘Feltham asda gave me a bottle of champagne and some flowers and couldn’t apologise enough for the driver not doing his job. (No I won’t be drinking it and no I didn’t record this for compensation),’ she wrote online.

‘This will be taken further because it needs to stop happening. Asda needs to take responsibility for its drivers and their customer service.’

The video sparked a furious reaction online, with some viewers demanding the driver be sacked.

An Asda spokesperson told Metro.co.uk: ‘We always try to offer our customers great service but clearly we got it wrong on this occasion and we are truly sorry.

‘We have offered our full apologies to Ms Botten and are in contact with her to try and make amends.’

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