@Blizzia @deKay

Another remote transfer experienced user, from usupported country. Long story short: we got faulty N3DS which broke after the guarantee expired. And we wanted get the purchases back. And here's how it looked like.

First, we contacted our local distributor. We were told that we should go the shop which sold that 3DS instead. Yeah, surely calling a shop, with no guarantee, will help.

Next step was Nintendo. A call (another country) obviously would cost money (at the time we were short of it), so we chose to use the support email. They never responded to our email in the past, but what else we could do?

After few days, we got the reply, which stated that we should contact the local distributor because they don't support our country.

So we emailed the distributor (again!) and waited about a week with no reply. After that time, I wrote a message via Facebook (!). And FINALLY someone responded... The Facebook guy told us, that they didn't get the email (great job guys), and asked to send it again.

So we did. And then, the distributor called Nintendo, to ask for the remote NNID transfer. And THEN, we could get the account back. All of this, it took about 3 weeks.

The cherry on the top was getting another reply to our initial email from Nintendo support, few days after the hassle. They asked for the account details. Because they somehow changed their mind and decided to help us, despite what they said in their first reply. Thanks, guys, but you are 3 weeks late.

I'm telling you, it was the most customer unfriendly experience I have ever had. 3 weeks of waiting and nerves, for what should take 5 days at max. And what I found even more insulting, is that USA Nintendo webpage has a survey where you can type the details for the remote NNID transfer. It's hidden and criptic, but it was there. Meanwhile, Europe doesn't get that privilege. Not to mention the countries where Nintendo isn't popular - there is no adequate support webpage at all.

Seriously, the reason why there aren't many complaints from those countries (aside from tiny Nintendo base), is that it's much easier and simplier to buy another system and forget about the broken one.

And yeah, all saves are gone too (obviously), so be aware if you have a big retail/rpg game downloaded.

Streetpass Plaza (keep in mind that getting a streetpass here is a miracle) with every puzzle and Mii, Badges from Badge Arcade (not only you wasted money on a low jpg quality badge, but now you lost it), Friend List, and various software that you cannot download anymore - all gone.