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According to the lawsuit, TD Bank had more than 370 coin changing machines in operation by the end of 2013, “a far higher number than any other Canadian bank.”

The suit says those machines, as well as the ones in the U.S., were pulled out of branches following evaluation and testing by the bank after a report on the Today Show in April of this year questioned the accuracy of the machines in the United States.

The machines convert coins into paper currency or electronic credit, and do not require sorting, organizing, or counting of the change in advance.

“TD Bank… knew, or ought to have known, that its customers did not count change prior to depositing funds into machines to be counted, precisely because this would defeat the purpose of using the machines,” the Canadian lawsuit claims. “As a result, TD Bank knew its customers were vulnerable to being short-changed if the machines did not perform with accuracy.”

The suit claims the lead plaintiff in the case, Lisa Ram, took $854.25 in coins to a TD branch in Kitchener, Ont., in June 2014, but was not credited for $159.50 of that amount.

”Ram complained to TD Bank, which failed to remedy her loss,” the suit alleges.

TD inherited many of its coin counting machines in the U.S through its 2007 acquisition of Commerce Bank, and used them as a marketing tool to attract new customers and generate media interest, the lawsuit says. By 2012, the coin counting program in the U.S. had expanded to more than 1,000 locations, processing 29 billion coins annually, but the lawsuit claims problems were already becoming apparent.