At Crumpler, quality is very important to us. It's at the heart of who we are; it’s apparent in our people, in our conversations, and in our products. That your bag will last the test of time, is a design imperative for our team.

Our philosophy embraces this focus. We make nothing that is “disposable” and will not release a product until we are 100% comfortable with its quality and functionality.

Therefore, if your Crumpler bag fails because of defective materials or craftsmanship, under normal use and during the warranty period, we'll repair or replace the part(s) in question with no questions asked.

To request a repair, send your bag and repair request to Crumpler Head Office located at 10/180 Russell Street, Melbourne, VIC, 3000, Australia or submit a repair inquiry using the contact form. Our team will get straight back to you with next steps.

If we think the fault occurred as a result of 'abnormal' usage – with no offence intended – we'll contact you and obtain your approval to repair the bag at your expense.