A passenger is demanding AUD 100 (£60) in compensation from Qantas after claiming he was forced to endure a 10-hour journey with a broken in-flight entertainment system.

Zoran Ivanovic, from Melbourne, flew from Sydney to Hong Kong with the airline in May last year and claims he was unable to access the on-board entertainment for the duration of the flight.

Mr Ivanovic took his case to the Victoria Civil and Administrative Tribunal (VCAT) in Australia, but the VCAT has rejected his lawsuit claiming it does not have the jurisdiction to rule on the matter because it was an international flight.

The passenger was travelling on a Qantas flight from Sydney, pictured, to Hong Kong

The tribunal heard how Mr Ivanovic's flight was delayed by an hour in Sydney following “issues with the in-flight entertainment system”, which the airline later announced had been resolved.

However, Mr Ivanovic claimed his television screen did not work for the entire 10-hour journey and is demanding AUD 100 (£60) from Qantas, calculating that he could have watched five films in that time, which he valued at AUD 20 (£12) each.

Qantas apologised to Mr Ivanovic for the inconvenience in an email and offered him 3,000 frequent flier points by way of compensation. However, the passenger has rejected this offer.

“Mr Ivanovic is aggrieved by this unsolicited crediting of frequent flyer points as he does not believe it adequately compensates him for the failure of the in-flight entertainment system,” said the tribunal's Lindsay Warren.

The VCAT claimed it does not have the power to rule on international flight matters, which are governed by the Montreal Convention, a treaty set up by the International Civil Aviation Authority (ICAO) to establish rules relating to the international carriage of passengers, baggage and cargo.

Mr Ivanovic's case, therefore, would need to be addressed by a federal court.

The tribunal also dismissed a separate claim made last year by Mr Ivanovic following an altercation at the Qantas lounge of Singapore's Changi Airport, pictured

While the Montreal Convention does not specify the rules around in-flight entertainment system failures, it does state: “The carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures”.

According to the Civil Aviation Authority, airlines “are not subject to any aviation legislation” when it comes to in-flight entertainment.

“Passenger in-flight entertainment systems are provided at the discretion of individual airlines,” said a spokesperson. “As with any element of a flight a passenger is unhappy with, passengers are free to make a formal complaint to the airline about the in-flight entertainment system. It is up to the airline to deal with that complaint.”

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The VCAT also dismissed a separate AUD 2,500 (£1,511) compensation claim made by Mr Ivanovic last March when he was issued a 'no-fly’ notice after a reported altercation with staff at the Qantas lounge of Changi Airport in Singapore.

Mr Ivanovic was reported to have been “furious" after he was issued the wrong seat on his flight from Singapore to Melbourne and asked to speak to a manager.

The airline refused to allow him to board the flight, alleging that he had been abusive towards the staff. According to the tribunal, 12 police officers were called to assist the situation.