[Recovery] Recovery from Account Management System Technical Difficulties (Apr. 5)

During the time below, we experienced technical difficulties with the Mog Station that prevented players from using Steam Wallet.



As a result, an error may have occurred when using Steam Wallet to perform the following functions, but the issue has been addressed, and Steam Wallet can be used normally now.



[Date & Time]

From Apr. 5, 2018 2:11 p.m. to Apr. 6, 2018 8:00 p.m. (PDT)



[Details]

An error occurs when using Steam Wallet to perform the following functions.

・Renewing membership subscriptions

・Renewing retainer subscriptions

・Upgrading to the Digital Collector’s Edition

・Upgrading from the free trial version to the full version

・Applying for a Name Change

・Purchasing optional items



[Cause]

Server program issues



[Affected Users]

Players who use Steam Wallet to make purchases