Alex.IGN Profile Joined March 2011 United States 1047 Posts Last Edited: 2011-07-25 19:09:37 #1



We really appreciate everyone's feedback and we want to work with you to improve your viewing experience as much as possible. Here is a list of the issues we've identified and the steps we are going to take to remedy them:



CURRENT:



Issue 6: You are using an old version of Shakuras!

Solution: Unfortunately we had created a new cloaked version but turned out to not work. Players played on the old Shakuras until we brought in a corrected version.

Implementation Date: This was already implemented, you will see newer versions of Shakuras in later rounds.



Issue 8: I don't like the new theme!

Solution: Well, there really isn't a solution here. We are going to be constantly changing and updating the theme between events, because we feel like it's important to have a fresh and interesting look. I'm not saying we're going to always hit it right on the money or please everyone, so please continue to give us feedback on our new looks so we can learn from these experiences.

Implementation Date: We are always trying to make our experience and theme better.



Issue 9: The cloaked version of the map makes the replay only show one resource/supply bar at a time.

Solution: We worked with the map maker Superouman and in the later rounds he figured out a way to show both

Implementation Date: You will see both supply counts at the same time in later rounds. These are NOT very old maps/games from old patches before the double supply/resource count was added by Blizzard.



Issue 11: DJ Wheat is solo casting!

Solution: We strongly believe that the desync issues presented by dual casting when the casters are not in the same physical location are extremely frustrating to viewers. Dual casting is without a doubt the way to go, and we have the vast majority of our casts with dual casters, but DJ Wheat had nobody really local to him to cast with. However, we are big fans of Wheat and believe he is a fantastic caster, and rather then not include him, we decided to have him solo cast.

Implementation Date: N/A



Issue 12: The Tastosis audio is kind of echo-y!

Solution: We have been working with Tastosis to try to resolve or minimize this issue. They actually went out and bought a new mic just for this, and there's been some issues with their room's acoustics. Tastosis has been great in working with us and it will get slightly better as the event progresses.

Implementation Date: Ongoing



Issue 13: There is a delay between when the games are broadcast and when they show up on youtube!

Solution: We apologize for this, our goal is to get them up the day after but there are some technical and staffing issues we're trying to resolve to get them up asap.

Implementation Date: Ongoing



Issue 14: We cannot watch VODs on the IPL site in Standard Defination, only High Defination!

Solution: This was a tough decision which was made because of the high volume of requests for HD. We are working on a solution to watch VODs in lower quality. As a stopgap solution, you can watch our VODs on youtube as well!

Implementation Date: Ongoing



Issue 15: Not a fan of your website!

Solution: We are working on improving our website, I will be able to give more details as I get them!

Implementation Date: Ongoing



FIXED:



Issue 1: The video is too dark!

Solution: We are going to increase the Gamma on our casts.

Implementation Date: FIXED



Issue 2: The scoreboard is too long/large!

Solution: We are scaling down the length and size of the scoreboard.

Implementation Date: FIXED



Issue 3: The score screen font is too hard to read!

Solution: We are changing the font to be a little bit larger and blockier.

Implementation Date: FIXED



Issue 4: The IPL channel was taken over and I got spammed with ads!

Solution: We were maliciously attacked yesterday by someone behind a proxy ip. We are working with Justin.TV to create better security methods for our channel. We sincerely apologize that this happened and we will try to make sure this doesn't happen again.

Implementation Date: FIXED



Issue 5: The Zerg Workers report in the score screen is off!

Solution: SC2Gears has a bug with Zerg workers. We should have caught this before, we apologize, we will be adjusting the numbers.

Implementation Date: FIXED



Issue 7: The game sounds are too low in some games!

Solution: We are manually adjusting all game sounds when we create our broadcasts. We normally err on the side of caution in terms of needing to hear the commentators, but going forward we will make extra care to make sure the game sounds are at a good volume.

Implementation Date: FIXED



Issue 10: The player images are a little off.

Solution: I am working with our video team to look at them. They were trying for a certain aesthetic/look that did not end up translating as well as it could have and we are working on seeing how we can update them.

Implementation Date: FIXED



We really do appreciate, value and actually do read all of your feedback. This is a great place for you to leave feedback but we will also be checking the other TL threads, as well as all of our other community websites and social media. We want to make a product that the entire community enjoys, so help us make our experience better for everyone!



Thanks for all of your support of the IPL! Hey everyone,We really appreciate everyone's feedback and we want to work with you to improve your viewing experience as much as possible. Here is a list of the issues we've identified and the steps we are going to take to remedy them:You are using an old version of Shakuras!Unfortunately we had created a new cloaked version but turned out to not work. Players played on the old Shakuras until we brought in a corrected version.This was already implemented, you will see newer versions of Shakuras in later rounds.I don't like the new theme!Well, there really isn't a solution here. We are going to be constantly changing and updating the theme between events, because we feel like it's important to have a fresh and interesting look. I'm not saying we're going to always hit it right on the money or please everyone, so please continue to give us feedback on our new looks so we can learn from these experiences.We are always trying to make our experience and theme better.The cloaked version of the map makes the replay only show one resource/supply bar at a time.We worked with the map maker Superouman and in the later rounds he figured out a way to show bothYou will see both supply counts at the same time in later rounds. These are NOT very old maps/games from old patches before the double supply/resource count was added by Blizzard.DJ Wheat is solo casting!We strongly believe that the desync issues presented by dual casting when the casters are not in the same physical location are extremely frustrating to viewers. Dual casting is without a doubt the way to go, and we have the vast majority of our casts with dual casters, but DJ Wheat had nobody really local to him to cast with. However, we are big fans of Wheat and believe he is a fantastic caster, and rather then not include him, we decided to have him solo cast.N/AThe Tastosis audio is kind of echo-y!We have been working with Tastosis to try to resolve or minimize this issue. They actually went out and bought a new mic just for this, and there's been some issues with their room's acoustics. Tastosis has been great in working with us and it will get slightly better as the event progresses.OngoingThere is a delay between when the games are broadcast and when they show up on youtube!We apologize for this, our goal is to get them up the day after but there are some technical and staffing issues we're trying to resolve to get them up asap.OngoingWe cannot watch VODs on the IPL site in Standard Defination, only High Defination!This was a tough decision which was made because of the high volume of requests for HD. We are working on a solution to watch VODs in lower quality. As a stopgap solution, you can watch our VODs on youtube as well! http://www.youtube.com/user/IGNProLeague OngoingNot a fan of your website!We are working on improving our website, I will be able to give more details as I get them!OngoingThe video is too dark!We are going to increase the Gamma on our casts.The scoreboard is too long/large!We are scaling down the length and size of the scoreboard.The score screen font is too hard to read!We are changing the font to be a little bit larger and blockier.The IPL channel was taken over and I got spammed with ads!We were maliciously attacked yesterday by someone behind a proxy ip. We are working with Justin.TV to create better security methods for our channel. We sincerely apologize that this happened and we will try to make sure this doesn't happen again.The Zerg Workers report in the score screen is off!SC2Gears has a bug with Zerg workers. We should have caught this before, we apologize, we will be adjusting the numbers.The game sounds are too low in some games!We are manually adjusting all game sounds when we create our broadcasts. We normally err on the side of caution in terms of needing to hear the commentators, but going forward we will make extra care to make sure the game sounds are at a good volume.The player images are a little off.I am working with our video team to look at them. They were trying for a certain aesthetic/look that did not end up translating as well as it could have and we are working on seeing how we can update them.We really do appreciate, value and actually do read all of your feedback. This is a great place for you to leave feedback but we will also be checking the other TL threads, as well as all of our other community websites and social media. We want to make a product that the entire community enjoys, so help us make our experience better for everyone!Thanks for all of your support of the IPL! IGN eSports StarCraft 2 Division Manager