RED = WE'RE AWARE THAT POWER IS OUT IN THE AREA

An outage report has been received by either a customer manually reporting, or a smart meter automatically reporting. EWEB is aware of an outage, but we haven't started working on restoration yet. We are performing a variety of tasks such as calling in crew resources or evaluating incoming outage reports to isolate the possible cause of the outage. In a major event such as a wind or snow storm, we may be prioritizing multiple outages based on the hierarchy of repair.

What should you do?

If you have a smart meter, you don't need to report the outage. Your meter communicated directly with EWEB, letting us know the power is out at your specific address.

If you don't have a smart meter (or you're not sure if you do), please manually report your outage, even if a RED circle appears in your area.

Get status updates by checking the outage map. If you reported your outage via the toll-free reporting line, you can request a call back letting you know when your power is restored. You can also text 'stat' for a status update if you reported your outage using the texting service. During large or widespread outages, we will post updates on this website as well as on Facebook and Twitter.

YELLOW = PRE-RESTORATION WORK IN PROGRESS

EWEB has assigned crew resources to perform pre-restoration tasks. Depending on the nature of the outage, those crew resources may include wire watchers (keep the public safe from downed wires until repair crews arrive), troubleshooter (a qualified Line Technician dispatched to determine the cause of an outage and make repairs if possible), assessment team (in a large-scale event, determine the cause of an outage so that repair crews and equipment can be assigned), or tree crews (remove trees or limbs so that repair crews can safely restore power). During pre-restoration, you may see crews come and go. Crews may arrive at a location to disconnect power, assess the situation, make safe downed wires, and so on, and then leave to continue this process at another location where there is damage. If there is major damage (wires down, broken poles, etc.) the actual repair will happen later, by a repair crew.

What should you do?

If you don't have a smart meter and you have not yet reported your outage, please do so even if a YELLOW circle appears in your area.

Stay safe while awaiting repairs. Learn about downed power lines, generator safety, and protecting yourself during an outage.

Check for status updates (see above).

If there has been a storm, wait until it is safe to go outside, and then check your electric service connection point. If damaged, you may need to contact an electrician to make repairs before EWEB can restore your power. Review an illustration of the customer responsibility on overhead service and underground service.

GREEN = RESTORATION WORK IN PROGRESS

A repair crew is either en route, currently working on repairs, or is scheduled to work on repairs sometime today. In many cases, an estimated restoration time will now display on the outage map.

What should you do?