April 21: updated with ‘frequently asked questions’ at the end

Dear Jolla Tablet contributors and other Jolla followers,

Our small Jolla team here has been working hard to get everything moving properly for the Jolla Tablet closure effort. There are lots of moving parts both in the device shipment and the refund side of things – we’ve also got a lot of questions and requests from many of you, and we’re trying to help everyone with issues.

Lately we’ve made quite a lot of overall progress, and here’s a quick update on that. Thanks again for your continued patience.

Jolla Tablet shipments

If you’re among the lucky ones to receive a Jolla Tablet, and you have not yet completed your order in the Jolla Shop, you should have received an email prompting you to complete your order last week. We sent close to 400 new invitations, and most invitees have already done this, but there is still a bunch of you who have not yet acted. So please check your emails (also junk box) for this email and act immediately.

Please complete your order in the shop by April 14, 2016, i.e., by Thursday this week. If you do not complete the order by then, your spot will be given to the next one in line and you will be eligible for a refund.

After you’ve completed your order it should take anywhere from 2-4 weeks for the device to ship/to be dispatched.

Refund program: final week to fill in the refund request

First of all, thanks to all of you who have already submitted your data to the refund tool, this helps us a lot in this process. Close to 75% of all eligible Indiegogo contributors have now done this.

Yesterday we sent out final reminders to all of you who have not yet submitted your data to the refund tool. Please check your email or read the info from our earlier blog post.

The refund tool will be open until this week Saturday, April 16, 2016. Please submit your details before that date to ensure you are included in the tablet refund process.

Once we have collected all the information we will proceed with actual payment of the 1st of two (2) refund rounds. A large portion of the 1st round of refund payments should be completed still during this month, and the remainder of the 1st round refund payments we anticipate being carried out during early May 2016.

If you run into any problems using the refund tool, please submit a request to Jolla Service and Support here.

Thanks again for your help and support in finalizing this part of the Jolla Tablet closure effort!

On behalf of the whole Jolla Tablet crew,

Juhani

FAQ:

I noticed that I’m late with the refund tool submission. What can I do?

We are sorry, Jolla is no longer accepting refund requests. The deadline for submitting refund info for the tablet refund process – Saturday, April 16, 2016 – has passed. This was communicated through email and in our official Jolla Blog here and here.

I do not intend to use Paypal, but still expect a refund from Jolla. What can I do?

PayPal is the service Jolla will be using to execute payments. The only exception to this is if you reside in a country which does not allow PayPal payments from abroad. If this is the case, and assuming you attempted to submit your refund info in good faith prior to the 16.April.2016 deadline, then you may submit a request here.

I only got a partial refund, but I want all my money back (now). Why only half of the refund amount? When will I get the other half?

Jolla aims to refund the total contribution, including shipping and all accessories. Due to financial constraints this will occur in two parts: half of the refund will be remitted early Q2 2016, and, Jolla’s financial situation permitting, the other half within a year of remitting the first part.

I filled in the refund tool already weeks ago. When will I see the refund on my Paypal account?

The first part of the refund will be remitted during early Q2 2016, i.e. during April & May. And, seeing as there will be international money transfers involved, please allow for up to 3 to 4 weeks before you see funds on your PayPal account.

I just could not find the contribution ID anywhere and gave up with it. What, if anything, can I do now?

We are sorry, Jolla is no longer accepting refund requests. The deadline for submitting refund info for the tablet refund process – Saturday, April 16, 2016 – has passed. This was communicated through email and in our official Jolla Blog here and here.