QUESTIONS?

WE HAVE ANSWERS

Q: How do I load my points?

There are 2 ways to load your points but both require your receipt:

Through the APP: Download the Pizza Studio app > sign in > select 'Earn Rewards' > scan barcode on bottom of receipt and see your point balance increase!

Through the WEB: Sign in at pizzastudio.com/rewards > select 'Check In' > enter code at bottom of receipt!

Q: How do I redeem my free rewards?

There are 2 ways to redeem rewards in stores:

Through the APP: Download the Pizza Studio app > sign in > select 'Redeem Rewards' > choose reward > show cashier the QR code to scan and apply to your order!

Through the website: Login at www.pizzastudio.com/rewards > select 'Redeem Rewards' > choose reward > jot down the redemption code or print the redemption code > show code to cashier to scan and apply to your order!

Q: Where on the app could I see my available rewards?

Simply select the button that says 'Redeem Rewards' and you'll see any available rewards listed for you to choose from.

Q: My points are not scanning; I'm unable to load my points for a given purchase.

Point scanning errors are usually due to connectivity issues from our point-of-sale system to the rewards program at the time of the transaction. Please email us at info@pizzastudio.com with a picture of your receipt and we'll be happy to load the points on your behalf.

Q: How can I link my Facebook account after I've already signed up?

Unfortunately, once you've signed up you cannot link your Facebook account. Since it's a "Sign up with Facebook," the only way to get the offer is if you sign up right off the bat.

Q: I have over 100 points but I don't see a free pizza reward on my app:

Your "free pizza" will turn into a pizza reward when you go into the app and select "Redeem Reward".

Q: I don't have a smart phone to download the app, can I still rack up points with you?

Of course, you can rack up dough w/out having a smart phone. Simply visit us at www.pizzastudio.com/rewards to sign up online!

Q: It’s my birthday, why haven’t I received my free birthday reward?

Free birthday reward is eligible for customers who have at least 3 separate transactions within the last 12 months.