Baltimore Water Billing Resumes, Charges To Reflect Multiple Months

The Baltimore City Department of Public Works has announced that water billing for Baltimore City and County will resume Wednesday after the ransomware attack crippled the city's computer systems in early May.

"As we speak, 10,000 bills are being printed and they will be sent out tonight," DPW Director Rudolph S. Chow said during Mayor Bernard C. "Jack" Young's Wednesday press briefing.

Officials with the DPW are stressing that, due to the network disruption, the bills will cover water, sewer and stormwater charges for April, May, June and July for Baltimore City and water charges for Baltimore County.

Baltimore City water bills will also show a rate increase as of July 1, DPW officials say.

No late fees have been applied due to the network disruption and will be waived until November 2019.

How to pay your bill:

Walk-in payments: 200 Holliday Street Baltimore, MD 21202

Mail payments: 200 Holliday Street Baltimore, MD 21202

Online and by phone.

All checks and money orders should be made payable to "Director Of Finance - Baltimore City" and include the resident's account number on the check.

Starting August 12, Baltimore City's Bureau of Revenue staff will be available to accept water bill payments Monday through Friday, 7 a.m. to 7 p.m. at the Abel Wolman Municipal Building, 200 Holliday Street Baltimore, MD 21202.

If you need financial assistance:

Baltimore City residents who need help paying their larger-than-normal water bills can sign up for a payment plan here.

Some Baltimore City residents may be eligible for discounts and fee waivers through the Baltimore H2O Assists. Find out more information here.

For more any additional information, residents can call Customer Support and Services Division at 410-396-5398 between 7:00 a.m. and 7:00 p.m., or email DPW.Billing@baltimorecity.gov.

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