‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex tasks.

Businesses have created personas that are ubiquitous and have multiplied presence. Chatbots come with the privilege of responding without bias and with a consistent behaviour. A Business Insider survey in 2017 has reported that ‘48% of consumers prefer a chatbot that solves issues over a chatbot that has personality.’ The saturation of the app market and increase in usage of messenger apps led to the rise of bots.

Businesses have discovered many different ways to use these programmed personalities to solve business problems. Their functionality can be divided based on type of audience and business segment.