I would like to thank you for your involvement in the 2008 National Institute of Accountants (NIA) Queensland Conference and Business Expo. Your session on ‘Being Heard – Making your Professional Input to Management Count’ was outstanding. You are an engaging and enthusiastic speaker who managed to get everyone in the room involved and thinking about better ways to communicate. The thought-provoking and practical tips provided in your session really hit the mark with our audience – and me personally. We all came away with tools that we could start using straight away.