Look:(Source: https://www.trustpilot.com/review/changelly.com "(...) Also: There is no warning of KYC requirements on the transaction."(Published Thursday, April 12, 2018)"Hi Stefan, We put our security system into a mode according to European AML directives and regulations, ONLY when we detect a transaction as suspicious. Which is the case with the transaction, especially if you refuse to support it with the documents. (...) So please provide the documents required and if everything is fine with your funds you will get them back without a delay. Thank you for your understanding!"Another one:"Initially, they ask for the user to send a passport photo and then wait for a reply from their "security" team. Nobody seems to be getting any reply over the course of weeks and months. Eventually, support will stop responding to your inquires and leave you with nothing.**DO NOT USE CHANGELLY FOR LARGE (>1000 USD) TRANSACTIONS**""Dear user, We understand your frustrations, but all the KYC procedures are meant to protect you as well. Unfortunately, our service attracts numerous criminals lately who try to cover their tracks and try to use stolen funds. In this regard, when we detect a transaction as suspicious, we put our security system into a more according to European AML directives and regulations. Most of the exchanges are processed regularly and are still anonymous"