Pranit Banthia

Vastrapur

Banthia

Hyatt Ahmedabad

Meenal Jain

Apollo Hospital

Centralised Public Grievance Redress

City-based businessman, his family members and friends went to a five-star hotel infor a vegetarian buffet on Saturday evening. The group of 10 opted for vegetarian buffet and also ordered Tortellini (an Italian dish containing spinach and ricotta cheese) a la carte. But, when it was servedrealised that they had been served the non-veg version of the dish containing chicken. Banthia brought it to the notice of the waiter who told him that he had been served the vegetarian dish, as ordered. Banthia then asked the waiter to summon the chef.Thechef came and informed Banthia they had indeed been served Tortellini with spinach and ricotta cheese. Not satisfied, the matter was escalated to the senior hotel staff. According to Banthia, the hotel then accepted that they had erroneously served them a non-vegetarian dish. Banthia claimed, “Mistakes happen and one can understand it but what was disturbing is that the senior staff kept insisting it was vegetarian food and asked us to eat it.We could clearly see that it was meat.” “It was only after I asked them to pack the dish so that I could get it tested in a lab for its content that they accepted their mistake. After accepting the mistake they waived our bill. There was no need to argue with us when the contents of the dish were nonveg. Mistakes happen and orders could get mixed up,” Banthia said. Dr, consulting doctor atand part of the dining group, claimed, “What was disgusting was their attitude and reluctance to accept mistake. They kept insisting that it was vegetarian food.”A senior official of the hotel, on condition of anonymity, confirmed the incident, “Yes, chicken was errantly served to the customers and we have since then taken corrective action. We waived the bill and have spoken to our staff about the incident.” “The issue was addressed by the concerned department and the guests were immediately attended by the management team, said the hotel spokesperson in an official statement to Mirror. Dr Jain has filed a complaint in this regard via onlineand Monitoring System (CPGRAMS).