Our policy is to respond to claims promptly and fairly, and to make the process easy for you. In our evaluation of your claim, we may review records, interview witnesses or employees, and perform a technical evaluation. You can help by providing thorough and accurate information and documentation.

We evaluate each claim individually, and determine:

If losses occurred due to our negligence

How the incident happened

The extent of damages

What the law considers fair compensation

Our goal is to reach a decision on most claims within 30 days of receipt. The process may take longer when complex issues are involved, when further information is needed, or when extenuating circumstances are present. Once our investigation is complete, we will contact you with our conclusion.

If Edison accepts responsibility for damage to a customer's personal property, it will compensate the customer for the least cost of the following: repair, fair market value or replacement. For items that are not new and cannot be repaired, fair market value is determined by the estimated value the item would have just prior to the damage occurring.