A man who is new to being a vegan has hit out in the strongest possible terms after he discovered Pizza Hut’s ice cream and toppings were not vegan.

Kori Paul Swabey, 23, was left ‘appalled, outraged and heartbroken’ that the chain’s Unlimited Ice Cream Factory used milk.

He wanted to try Pizza Hut’s Veganuary range and says he was told by a waitress that all the options were vegan.

Kori Paul Swabey said that he felt his lifestyle choice had been mocked (Picture: Facebook)

The ice cream contains milk, as do toppings at the Unlimited Ice Cream Factory (Picture: Getty)

However, he was left horrified and shaken to the core when he went to help himself and saw milk listed as an ingredient on the bottles.


As a result he stuck to a plain bowl of ice cream. That too was not vegan.

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Kori said: ‘This is appalling,’ he said. ‘I am outraged – heartbroken in fact. I feel like my lifestyle has been mocked. It’s a mistake that shouldn’t have happened, I could have had an allergy to milk.



‘Even though I haven’t been vegan long, it’s still something I’m passionate and serious about.

‘I should be able to eat somewhere and know exactly what it is I’m eating. Staff everywhere should be educated on ingredients for vegans and those with allergies.

‘It’s the fact that they have been promoting their new vegan menu for Veganuary, but the staff aren’t aware what’s vegan.’

He said he was appalled, outraged and heartbroken after finding out there was milk in his ice cream (Picture: Facebook)

Kori’s ordeal happened on Saturday in Plymouth. He had a vegan jackfruit pizza without incident before the ice cream saga began.

He said: ‘The [waitress] went away and came back and ensured me that their ice cream factory is vegan. I asked if the toppings are all vegan too and the waitress said yes.

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‘As I went over to try it, I checked the ingredients on the back of the sauce toppings and saw they contained milk.

‘I went back to the table and told my friends, who told me to just eat the ice cream because the waitress wouldn’t be wrong.

‘Then when I got home, I tweeted about the new vegan menu and the fact the ice cream there is vegan too, which Pizza Hut themselves replied to tell me it isn’t.’

Pizza Hut have apologised saying that allergen information is available at every restaurant (Picture: Getty)

When Kori complained to the manager he was offered a free meal, but doesn’t want to return.

He added: ‘The manager said it’s really concerning. It’s like she just rushed it because it was busy.’

Pizza Hut said: ‘Ensuring the welfare of our guests is extremely important to us. All of our nutritional and allergen information is available in a printed book in each of our restaurants and also online.

‘All of our staff receive specialist training, however due to the variety of ingredients used within the restaurant menu, and the diverse range of enquiries, as a rule we do direct guests to check the information for themselves through the formats available.

‘We’re sorry that in this instance, the wrong information was given to the customer as a result of human error. We are in contact with the customer and are taking appropriate action at this restaurant to make sure it doesn’t happen again.’

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