Don't let a negative social media review derail your business.

Are you interested in what people are saying about your business online? Here are three characteristics of online reputation management services that you must be paying attention to. Your financial future depends on it.

The ideal online reputation management services provide 24/7/365 monitoring.

You never know when a customer is going to leave negative feedback on one of your company’s accounts at various review websites. It could happen early in the morning or late at night. By having software monitoring mentions of your company and all of the review websites on the Internet, you will be able to effectively manage your reputation while you are sleeping without having someone working around the clock. This type of 24/7 monitoring is simply not possible if you hired someone to handle it for you.

If you perform your services in an emotionally charged environment, people may make comments in the heat of the moment (comments they regret and forget as soon as they make them). Sometimes they are reacting to something that’s out of anyone’s control, or their expectations were different from the service you contracted to provide. Who knows, it could be anything.

When you respond appropriately, immediately, their friends will see you as someone who cares. Maybe their friends are looking for someone who does what you do and they will see you as someone who’s paying attention. Once again, it’s important that you know about their comments as soon as they make them.

Online reputation management software doesn’t require (demand) sick leave or vacation pay.

Your online reputation is not going to take any days off. Therefore, having someone monitoring it constantly is imperative to your business. Customers are going to consistently engage with your company by leaving positive and negative feedback. Not having someone dedicated to handling negative feedback as soon as it crops up can lead to your business losing out on significant market share.

People make mistakes all of the time. By choosing to integrate online reputation management solutions into your reputation management efforts, you will be able to have much more reliable management and fewer mistakes overall. Also, you won’t have people’s emotions involved which can lead to variables that could harm your business.

A prospective customer wants to be confident that you are on top of things and that you will do right by them if they were to have a negative experience with you. With reputation management software, you don’t have to worry about your reputation manager taking sick leave or any vacation days leaving you hanging.

Protects your most valuable asset 24/7.

One of the toughest parts of being a business owner is protecting the reputation of your company. Today, consumers (and your competitors) have an unprecedented amount of power because they can review your brand online, share their experiences with their friends and family, and also have a platform to discuss their experiences with like-minded people. One disgruntled customer could reach thousands of other prospective customers. A bad review can spread from a rant among friends on Facebook to something that is seen in huge groups and shared on other platforms.

When it comes to online reputation management solutions, with reputation monitoring software (aka social media tracking software), you are going to get complete coverage. You never know when a customer is going to leave negative feedback on one of your company’s accounts at various review websites. It could happen early in the morning or late at night.

By having social monitoring software monitoring mentions of your company and all of the review websites on the Internet, you will be able to effectively manage your reputation while you are sleeping without having someone working around the clock. This type of 24/7 monitoring is simply not possible if you hired someone to handle it for you.

In each of the above situations, there is a very real dollars and cents value in being forewarned!

Falsehoods spread like wildfire on social media, getting quicker and longer-lasting pickup than the truth. It might be because negative statements sound more surprising, was more novel than true experiences, which suggests that people were more likely to share novel information. False social media comments and stories are also 70 percent more likely to be shared than true stories.

Online reputation management services help us leverage comments that could otherwise be seen as negative – converting them to potential new opportunities, to a vastly wider audience than we would otherwise have access to.

Business owners today know it’s not a question of “if” someone is going to post a negative comment about their business – it’s when.

The $1.00 trial is fully functioning and can be set up in less than an hour.

By the end of the trial period, you’ll know for sure whether online reputation management services are right for you or not!

Are people talking about you or your business? Monitor every comment about you across social media 24/7/365 to find out.

Selling is simple!

Simple that is if you have an endless stream of “high probability” prospects. High probability prospects are those who want what you have on offer, who have the resources to purchase it, and would buy it from you today – if they only knew who you are.

Effective marketing online is the key to getting these high probability prospects to raise their hands so you can help them.

If your goal is to save more time and make more money here is software that finds, automates, and organizes information about your ideal prospects and puts it at your fingertips in minutes.

The software will put you in front of people looking for and already talking about the very solutions you provide.

Click the link here and watch a brief video describing this is smart sales automation and lead generation software. It will take away the drudgery of finding the right prospects, so you can make more sales and more money while it’s working in the background.

You are where you are right now because of the decisions you’ve made in the past. Your future (success or failure) will be the result of the decisions you’re making and the actions you’re taking today.

Kenny Blankenship, Managing Director & Content Coordinator

Dawn Manning, Editor in Chief & Video Strategy Coordinator

Vickie “Vic” Catalano Romano, Content Coordinator & Managing Editor

Wayne Messick, Publisher

Family Business Strategies

New York, NY

Contact me here.

Please share this post with your friends (but not your competitors) on social media.

And “like” us on Facebook!

Recommended Reading