Niantic’s response to a Pokémon Go player’s help ticket after 35 days isn’t what he expected

With Pokemon Go, Niantic has proved that developers can make a Pokemon game accessible, relevant, and fresh, all while capitalizing on a massive financial opportunity. Well it seems that a post on Reddit has shown they’re capable of at least one more thing. Trolling.

A post on the Pokemon Go subreddit has blown to epic proportions after it seemed Niantic had done a little trolling of their own. The post was submitted by a user who waited 35 days for an email from Niantic regarding the loss of an item purchased with Pokecoins.

The user’s original message to the company read:

At 12.30pm today I purchased 25 incense worth 1250 Pokecoins. During the process it took the Pokecoins but I did not receive the 25 incense because of a server error. May I please receive the 25 incense please

So, okay. You must be thinking: well if that was me, I’d expect a prompt email from the customer service guys at Niantic explaining what a terrible mistake it was and that I’d be compensated immediately.

Well, that’s not quite how it went down. The company’s response after all that time? “r.” Niantic didn’t even give the player the courtesy of a upper-case character. Check out the hilarious email below:

So, as the comments on the Reddit post have suggested, Niantic either:

A) gave up on replying very early into writing the email

B) accidentally sat on the keyboard and pressed sent

C) or, well, became a pirate for the day. rrrrrrr.

It’s essentially another way for Niantic to say “k” or “cool story bro.” The meme-worthy trolling mystery continues.

The response of the OP when he received the delightful little email from Niantic was likely along the lines of something like this:

Better luck next time.