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WEBVTT REPORTER: GENUINE BISTRO HAS BEEN AROUND FOR YEARS. IT’S WON BEST OF WEST VOLUSIA FOUR YEARS IN A ROW. HOWEVER, STAFF HERE SAYS SOMEONE TRIED TO TARNISH THAT REPUTATION. >> SHE LIFTED UP THE LAST PIECE OF SANDWICH AND SAID, AM I REALLY SEEING WHAT I’M SEEING HERE? REPORTER: FROM THE MOMENT THE FEMALE CUSTOMER ON THE LEFT CLAIMED TO HAVE FOUND A HAIR IN HER SANDWICH, SERVER ELIZABETH DEMMONS DOUBTED IT, AND LATER, AFTER THE CUSTOMER LEFT, SHE SAYS THE RESTAURANT VIDEO PROVED HER RIGHT. WATCH, SHE SAYS, AS THE CUSTOMER REACHES AROUND THE BACK OF HER HEAD, PULLS A HAIR OUT, AND PUTS IT IN HER SANDWICH. >> I WAS A LITTLE SHOCKED, BECAUSE WE DON’T HAVE ANYBODY WHO WORKS HERE WITH THAT COLOR HAIR, BUT IT WAS HER COLOR HAIR. REPORTER: WATCH AGAIN -- SERVER DEMMONS SAYS THERE GOES THE PLUCKED HAIR IN THE SANDWICH, THE CUSTOMER’S FRIEND, SEEMINGLY UNAWARE. THE WOMAN CONTINUES TO EAT UNTIL ALMOST THE LAST BITE, THEN, YOU CAN SEE SHE MAKES A BIG SHOW OF FINDING THE HAIR, LEANS BACK, THEN LEANS OVER LIKE SHE’S GAGGING. >> I REALLY COULDN’T DO ANYTHING EXCEPT TO COMP HER FOOD AND APOLOGIZE, EVEN KNOWING THAT IT WAS PROBABLY HER HAIR. >> IT’S JUST UPSETTING THAT PEOPLE CAN DO THAT. REPORTER: RESTAURANT OWNER OLEXIY KUZMIN WAS STUNNED WHEN STAFF INSISTED HE PULL THE VIDEO HE’S OUT ABOUT 20 BUCKS BECAUSE THEY COMPED BOTH CUSTOMERS. THE FRIEND SAID SHE LOST HER APPETITE EVEN THOUGH SHE, TOO, ATE MOST OF HER FOOD, BUT KUZMIN POSTED THE VIDEO TO SOCIAL MEDIA JUST IN CASE THE CUSTOMER DECIDED TO MAKE THINGS HAIRY FOR HIM. >> I WAS REALLY EXPECTING THAT THAT PERSON WOULD GO ON SOCIAL MEDIA AND POST A REVIEW THAT SHE FOUND A HAIR. >> IT’S DISGUSTING, SHE REALLY WANTED A FREE MEAL. REPORTER: THE OWNER ISN’T LOOKING FOR AN APOLOGY OR HIS MONEY BACK. HE DOESN’T WANT TO SEE THAT WOMAN IN HIS RESTAURANT AGAIN. HE JUST WANTS OTHERS TO BE AWARE SHE’S OUT THERE. IN DEBARY, VOLUSIA COUNTY, CLAIRE METZ, WESH 2 NEWS. JIM: NOW WE ALL KNOW. THE OWNER AND SERVERS DIDN’T RECOGNIZE THE WOMAN OR HER FRIEND. THEY’RE NOT REGULARS. THEY SAY IF THE WOMAN REALLY NEEDED A FREE MEAL, THEY WOULD HAVE HELPED HER WITHOU

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A restaurant owner in DeBary said a customer went to great lengths to get something for nothing. He said surveillance video shows a customer pulling out a strand of her own hair, planting it in her sandwich and then demanding a refund.Genuine Bistro has been around for years and has won Best of West Volusia for four years in a row, however, staff members there said someone tried to tarnish that reputation."She lifted up the last piece of sandwich and said, "Am I really seeing what I'm seeing here?" a server at the restaurant said.From the moment the female customer claimed to have found a hair in her sandwich, server Elizabeth Demmons doubted it, and later, after the customer left, she says the restaurant video proved her right.Demmons said the video shows the customer reaching around the back of her head, pulling a hair out and putting it in her sandwich."I was a little shocked because we don't have anybody who works here with that color hair, but it was her color hair," Demmons said.The restaurant patron continued to eat until almost the last bite, then video shows where she makes a big show of finding the hair, she is seen leaning back, leaning over and then implying that she is gagging."It's just upsetting that people can do that," restaurant owner Olexiy Kuzmin said.Kuzmin was stunned when staff members insisted he pull the video.He's out about $20 because they gave both customers free meals. The friend of the woman who pulled out her hair said she lost her appetite, even though she also ate most of her food.Kuzmin posted the video to social media just in case the customer decided to make things difficult for him."I was really expecting that that person would go on social media and post a review that she found a hair," Kuzmin said.The owner isn't looking for an apology, or his money back. He doesn't want to see that woman in his restaurant again. He just wants others to be aware that she's out there.The restaurant owner and servers said that if the woman really needed a free meal, they would have helped her.