Last Friday, after being accidentally copied on a series of internal Pentagon e-mails discussing government efforts to put an optimistic spin on its recovery efforts in Puerto Rico, Bloomberg reporter Christopher Flavelle decided to publish several excerpts. The result is a startling inside look at how the administration has struggled to convince the media that the Federal Emergency Management Agency has been doing the best it can. (In one, officials told spokespeople not to mention anything about waiting on instructions from FEMA, “as that goes against the teamwork top-line message.”) That public relations campaign, of course, was undermined at every turn by Donald Trump, who has seemed pathologically incapable of expressing empathy for an island that he publicly ignored for days after it was devastated by Hurricane Maria.

Finally turning his attention away from kneeling football players, Trump’s initial instinct, upon addressing the humanitarian crisis, was to tell the island it had brought the disaster on itself, reminding the U.S. territory that it owes a lot of money to Wall Street and trashing the mayor of San Juan for asking for more aid. (“Many criticizing his lack of empathy,” a worried Pentagon official noted in another internal e-mail.) When Trump finally made an on-site visit, he told storm victims that theirs was not a “real catastrophe like Katrina,” bragged about the death count being only in the low double digits (it is now believed to be much higher), and tossed rolls of paper towels into a crowd of victims like he was at Madison Square Garden on a Friday night. Later, after demonstrating enough empathy to prove the haters and losers wrong, he doubled down on blaming the commonwealth for its devastation and warned the people of Puerto Rico, many of whom continue to be without power or clean water, that FEMA, the military, and other first responders would be leaving soon because they couldn’t be expected to stay there “forever.” (They had been there for approximately a week.)

Naturally, Trump thinks he’s done an absolutely bang-up job. A+ work. No room for improvement. Speaking to reporters in the Oval Office on Thursday alongside the governor of Puerto Rico, Ricardo Rosselló, the president repeatedly claimed that the federal government’s response effort had been a “10 out of 10.” But generous self-assessment can only go so far to salve a wounded ego. Turning to Rosselló, Trump asked him: “Did the United States, did our government, when we came in, did we do a great job? Military? First responders? FEMA? Did we do a great job?” The governor, who seems to have learned quickly from the example Trump made of the mayor of San Juan, could only reply, “You responded immediately, sir.”

Rosselló went on to point out just how much work needs to be done, in case a certain U.S. president was still laboring under the assumption that this whole thing would be wrapped up by the weekend. “The response is there,” Rosselló said. “Do we need to do a lot more? Of course we do. And I think everybody over here recognizes there’s a lot of work to be done in Puerto Rico. But with your leadership, sir, and with everybody over here, we’re committed to achieving that in the long run.” Just in case someone was distracted by his Twitter notifications and didn’t hear it the first time, Rosselló added, “We still need to do a lot for the people of Puerto Rico. . . . It's not over by a long-shot.”

Here’s what “not over” means in numerical terms: 12 percent of grocery stores are still closed, 28 percent of residents don’t have potable water, and 78 percent of the island still doesn’t have power. Ten out of 10 indeed.