Other complaints were more basic.

“City Hall lacks the appearance of being well maintained and clean,” the report at one point states, suggesting as a fix an evaluation of “visitor experience, security, routine maintenance and cleanliness of City Hall.”

City officials sought to qualify or clarify some of the report’s findings. Stoney’s press secretary, Jim Nolan, said the interim public works director, Bobby Vincent, was unaware of any city-owned equipment being repossessed, but acknowledged that slow payments have created problems and said employees might have mistaken rental equipment being abruptly collected as a repossession.

And in response to a statement Thursday by the consultants that there is no backup to the 911 system, Nolan sent out an email to say the city has a long-standing partnership with Henrico County to serve as a backup provider for emergency dispatch services and that the system was reinforced this year.

On the campaign trail last year, Stoney made his promise to conduct the review a centerpiece of his pledge to reform city government. The total cost of the review was $200,000, which was defrayed in part by $50,000 contributions from both Altria Group and Dominion Resources. VCU covered another $50,000 of the cost as an in-kind contribution.