“Consumers will look back on this time and say, ‘Who tried to work with us in this unprecedented situation?’” he said. “The airlines who did the right thing will be rewarded once we come out of this. But even those who don’t are likely to be insulated from massive blowback because we have a concentrated airline industry where 80% of domestic flights are controlled by four carriers. The lack of competition allows airlines to get away with some of the games they’re playing.”