IT'S enough to send any bride into a pink fit.

Judi Sutton stepped outside on her wedding day expecting to see a stretch Hummer in her favourite hue.

But the waiting bridal car wasn't the hot-pink 16-seater she'd booked through Melbourne company, 1300 Limo Now. It was black.

"I said: 'Oh my God, it's a funeral car. I feel like I should be getting in a coffin, not going to the altar'," she recalls.

"The bridesmaids had black dresses ... so they'd stand out against the pink car in the photos. But against the black car, everyone disappeared."

The week before the Easter Saturday wedding, she'd confirmed everything: the car, Jimbo's Amazing Photobooth, a white cake with pink hearts, the chocolate fountain, and the pink bouquets with ribbons colour-matched to the limo.

She was assured the pink Hummer was lined up, complete with its four LCD TVs, three bars, vanity mirrors and fibre-optic lighting.

When the special day arrived, the unexpected car swap darkened her mood - and so did the ride.

"We were supposed to get a red carpet as part of the package, but that didn't happen," she claims.

Ms Sutton also claimed the driver "drove quite erratically".

"We spilt our champagne and soft drink. And we all froze, because of the air-conditioning."

Though reluctant to appear a "bridezilla", the overall experience coloured the Langwarrin bride's special day so much that after her Fiji honeymoon, she sought a refund.

"If they had said 'yes, we're sorry about that' and been sincere and acknowledged they'd made an error, I'd accept it and move on. But they didn't," said Mrs Sutton, who works for child welfare group, Berry Street.

Limo agency staff offered a ride in a stretch Chrysler 300c limo, and $100 voucher to the Lobster Cave restaurant.

Unhappy, Mrs Sutton launched action at the Victorian Civil and Administrative Tribunal. On the eve of this week's hearing, the company agreed to pay back the $2032.

VCAT member Susan Burdon-Smith struck the case out by consent, with a right to reinstate it if the company didn't pay.

But Mrs Sutton's experience isn't the only incident on the company's record of supplying pink Hummers.

Bride Pauline Coppinger-Brown claimed to the Sunday Herald Sun she'd also had a nasty surprise on her March wedding day.

"It was quite upsetting. The car we got was the one we'd used at my uncle's funeral a couple of months before. It was highly inappropriate ... my aunt was upset," she said.

"I tried calling them on the Monday or Tuesday after the wedding, but they were not willing to talk to me at all."

1300 Limonow Pty Ltd director Matthew Joseph said his company was a booking agent, and had been let down by a supplier.

"We don't deal with that company any more. We don't book the pink Hummer any more," he said.

Cutting ties with the supplier at the start of the year had been a "difficult and expensive exercise", he said.

"There were literally hundreds of bookings in those vehicles. We were successful in contacting the majority," Mr Joseph said.

The pink car was still advertised on the company's website earlier this week but was taken down after inquiries from the Sunday Herald Sun.

Mr Joseph said he'd lost money on the Sutton's wedding, because he'd personally covered the cost of supplying the black replacement vehicle.

He said his company had thousands of happy customers every year: "We are a small business that tries to do the right thing."

fiona.hudson@news.com.au