iiNet Shuts Down Sydney Office

iiNet has shut down its Sydney office and most of the staff have been made redundant. The Internet service provider (ISP) was acquired by TPG over a year ago. Here are the details.

iiNet moved its Sydney operation from its swanky new office on Market Street in the CBD to a smaller premises on George Street nearby.

Lifehacker Australia understands that there were around 30 employees at the George Street office. Most iiNet staff have accepted voluntary redundancy, after only a handful of roles at TPG were offered to the remaining employees

We also understand that the Sydney team had been gradually shrinking over the past year as a large portion of customer-facing roles were off-shored to South Africa. Recently, the Telecommunications Industry Ombudsman (TIO) released figures showing customer complaints against iiNet had skyrocketed in the past year.

iiNet was founded in 1993 in Perth by Michael Malone and Michael O’Reilly. Malone left his role as iiNet’s managing director in 2014 but remained a shareholder of the company. He was vehemently opposed to the acquisition. Malone joined the board of NBN Co earlier this year.

TPG was contacted for comment but did not get back to us at the time of publication.

Stay tuned for more developments on this story.