Reporting Usability Test Results When reporting results from a usability test, you should focus primarily on your findings and recommendations that are differentiated by levels of severity. Include the pertinent...

Running a Usability Test Once you have planned your test and recruited your test participants, it’s time to get ready to conduct your test. To do so, you’ll want to think about which moderating technique is right...

Recruiting Usability Test Participants It is vital to recruit participants who are similar to your site users for your usability testing. Depending on the site or product, you may have multiple potential users groups. Try to...

Planning a Usability Test One of the first steps in each round of usability testing is to develop a plan for the test. The purpose of the plan is to document what you are going to do, how you are going to conduct...

Usability Testing Usability testing refers to evaluating a product or service by testing it with representative users. Typically, during a test, participants will try to complete typical tasks while...

First Click Testing First Click Testing examines what a test participant would click on first on the interface in order to complete their intended task. It can be performed on a functioning website, a...

System Usability Scale (SUS) The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring the usability. It consists of a 10 item questionnaire with five response options for respondents...

Contextual Interview During these interviews, researchers watch and listen as users work in the user’s own environment, as opposed to being in a lab. Contextual interviews tend to be more natural and sometimes...

Focus Groups A focus group is a moderated discussion that typically involves 5 to 10 participants. Through a focus group, you can learn about users’ attitudes, beliefs, desires, and reactions to...

Individual Interviews In individual interviews, an interviewer talks with one user for 30 minutes to an hour. Individual interviews allow you to probe their attitudes, beliefs, desires, and experiences to get a...

Personas The purpose of personas is to create reliable and realistic representations of your key audience segments for reference. These representations should be based on qualitative and some...

Online Surveys An online survey is a structured questionnaire that your target audience completes over the internet generally through a filling out a form. Online surveys can vary in length and format....

Scenarios Scenarios describe the stories and context behind why a specific user or user group comes to your site. They note the goals and questions to be achieved and sometimes define the...