At times Dugan seemed thoughtful about the changes he has attempted to make in his life, about the person he says he has tried to become in a constricted, brutal environment. But there is no way to plumb the heart and soul of a man like Dugan, to decipher his motives or to determine if he is forthright. Prison records suggest he still gets into occasional trouble, but he claimed that his disciplinary problems stem from filing complaints and lawsuits against the Department of Corrections.