But surely this was wrong? I complained to the ISTD, who made it clear that “reasonable adjustments” could be made – such as allowing more time or extra lighting – but essentially the challenge of the test could not be amended. It said: “We appreciate that initially it may appear unfair that Pollyanna received low marks in the components which were directly affected by her disability – but to clarify, we cannot adjust marks to take account of a disability, we can only grant changes to the conditions surrounding the assessment, which might assist a candidate with a disability to achieve their potential.”