Local Frequently Asked Questions

Do I need a Park ticket to Walt Disney World to go to The VOID? The VOID is located at Disney Springs; Disney Theme Parks admission is not required, so all you need is a ticket to The VOID.

Where can I find parking? Closest Complimentary Parking Garage: Lime



From the Lime Parking Garage: Enter Disney Springs, turn right and continue with the lake to your left. Keep right when the path splits near The Co-Op. We are next to Once Upon a Toy (look for a giant Tinkertoy windmill) and across from Earl of Sandwich.

What is your cancellation and refund policy? I purchased a ticket online but I need to cancel or change my reserved time. How can I do this? You may cancel your ticket up to one hour before your ticketed reservation time for a full refund (including any taxes and processing fees). The amount will be refunded to your credit card in 3-5 business days. Please select the “manage this booking” option in your booking confirmation email to cancel. If you did not receive a booking confirmation email or received your confirmation via text message, please call the VOID location where you booked your experience. No refunds will be provided for cancellations made after your ticketed reservation time.

I didn’t receive a booking confirmation. How do I confirm my booking? If you did not receive a booking confirmation email or received your confirmation via text message, please call the VOID location where you booked your experience.

I’m a Disney Annual Passholder, do I get a discount? We currently do not offer a discount for Annual Passholders. Keep checking TheVOID.com for special offers in the future.

I’m a Disney Cast member, do I get a discount? We offer a 10% discount to Disney Cast members for ticket and merchandise purchases at this VOID location with a valid Disney ID, in person only. This discount is not available for online purchases.

Is this location ADA accessible? Guests needing accessibility accommodations may be able to go through The VOID. A complimentary wheelchair is available for any guests requiring mobility assistance. Guests may use their own wheelchairs as long as the wheelchair does not exceed 34" (87 cm) in width. Guests using electric conveyance vehicles or scooters will be asked to transfer to a wheelchair.

Can I use my MagicBand to buy a ticket? Yes, if you purchase tickets in person, you will be able to pay for a ticket using your MagicBand. A MagicBand cannot be used for online ticket purchases.

Do I get a discount to The VOID if I have a ticket to other Walt Disney World Theme Parks? Currently, discounts are not available for ticketholders of other Walt Disney World Theme Parks.

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