The Government of Canada is doing everything possible to ensure that no employee remains out of pocket because of errors caused by the Phoenix pay system.

This claims process applies to all employees who experienced problems caused by the Phoenix pay system. If you experienced greater financial impacts or missed investments opportunities, you may be eligible for compensation for damages under the Phoenix pay system damages agreement .

If you have incurred out-of-pocket expenses because you were underpaid, you can submit a claim. For example, if you used your line of credit to cover regular payments while you were underpaid and have incurred interest charges, you can claim those expenses.

How to submit a claim

We recognize that each employee has a different situation and will review each claim on a case-by-case basis.

Consult the list of eligible expenses in the Frequently asked questions. If possible, bundle your eligible expenses. This makes it easier to process your reimbursement. You will be able to file another claim if new information comes to light, or if you have more pay problems.

Provide a summary of your pay issue and the expenses that you had because of it.

To support your claim, gather relevant documents and receipts that show:

interest charges related to late or missed payments from credit cards, lines of credit, personal loans, car loans, etc.

from credit cards, lines of credit, personal loans, car loans, etc. NSF (not sufficient funds) charges and other financial penalty charges resulting from late or missed payments for household utilities, condo fees, mortgages and other ongoing monthly financial commitments, insurance reinstatement fees, etc.

resulting from late or missed payments for household utilities, condo fees, mortgages and other ongoing monthly financial commitments, insurance reinstatement fees, etc. interest charges from credit cards, lines of credit and personal loans temporarily used by you to pay mortgage payments, condo fees, rent, personal loan payments, household utilities, and other such expenses until your pay issue was resolved

from credit cards, lines of credit and personal loans temporarily used by you to pay mortgage payments, condo fees, rent, personal loan payments, household utilities, and other such expenses until your pay issue was resolved administrative fees or financial penalties for early withdrawal of investments or savings instruments, such as Guaranteed Investment Certificates (GICs)

of investments or savings instruments, such as Guaranteed Investment Certificates (GICs) documents to substantiate your claim, such as pay stubs showing your incomplete or inaccurate pay, letters of offer or other documents to confirm what you should be paid, requests for salary advances, financial documents such as bank or credit card statements, etc.

Once you have gathered all your information, print and fill out the claim form. Attach a separate document to your claim if you need to provide additional explanations.

Your organization has a Phoenix claims officer who can answer your questions, help you fill out the form, and guide you through the claims process. Your claims officer will also tell you how to submit your claim.

Filing a claim will not impact your pay, since claims are not processed through the Phoenix pay system.

Keep a copy for your records!