Civil Aviation Authority says almost half of people who pay to sit with companions would be seated together anyway

This article is more than 1 year old

This article is more than 1 year old

British airline passengers are wasting up to £175m each year on unnecessary allocated seating fees, new research has found.



Almost half (45%) of people who pay to sit with their companions would be seated together anyway, according to an investigation by the Civil Aviation Authority (CAA).

The aviation regulator urged airlines to tell customers how likely it is they will be split up unless they pay extra.

Analysis of nine major airlines serving the UK found the proportion of passengers who were separated from their group after refusing to pay additional fees ranged from 35% on Ryanair to 12% on Flybe and TUI Airways.

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Allocated seating generally costs between £5 and £30 a seat, although some of the most sought-after seats cost up to £100.

The CAA found between 6.8 million and 10.4 million passengers are spending £74-£175m “unnecessarily” on the fees each year.

It discovered cases of passengers with reduced mobility paying extra to sit with their carer despite airline regulations meaning this should happen free of charge.

Parents highlighted concerns of being separated from their children even though guidance states they should be sat together to speed up an evacuation in the case of an emergency.

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Aviation Minister Liz Sugg said: “Passengers rightly expect to be charged fairly for services and allocated seating is clearly a concern for those flying.”

CAA policy director Tim Johnson said: “Charging for allocated seating has clearly become part of airlines’ pricing strategies, which can impact especially on certain groups such as those with accessibility needs and those travelling with young children.

“We are also concerned about how transparent and easy it is to compare prices and make an informed buying decision.

“Today we are proposing a new framework, following engagement with stakeholders, which will be used to assess airline seating practices.

“This includes transparency, options to add information about travelling with children, older people and those with accessibility needs.”

This is the chance of being separated from your companions if you do not pay for allocated seats on nine major airlines serving the UK, according to CAA research:

Ryanair 35%

Emirates 22%

Virgin Atlantic 18%

Jet2 16%

British Airways, easyJet, Thomas Cook 15%

Flybe, TUI Airways 12%