Vivek Trivedi

Use Microsoft Dynamics 365 to Elevate the Level of your Aged Care Services

Service providers in the aged care sector are faced with the same challenges as the companies belonging to other verticals. The organisations should be prepared to adapt the changes coming on the technology front and continue offering enhanced services to the elderly within limited budgets. However, this sector differs from others in the way it needs to cater to the requirements of its customers. The requirements and behaviour of no two adults are the same. Each one needs to be given specific care and treatment. Here is when a Customer Relationship Management (CRM)software comes into the picture. Consistent and innovative use of a CRM helps the institutions improve their aged care services by enabling them to get an overview of the patient’s entire history and note their special requirements if there are any. By offering an enhanced customer experience, the aged care service providers can leverage several benefits such as high enrolments, improved acquisition rates, personalised experiences and more.

A thoughtfully designed CRM strategy allows the aged care organisations to extract and utilise the available data to offer enhanced care services. A CRM solution enables the aged care services providers in the following business areas:

Enhance care experience for the seniors:

Improving elderly’s experience at the aged care institution is the key to survive in the evolving landscape. A CRM is equipped with features that enable you to make a repository of all the requirements of the elderly and follow a customer-centric approach.

Improving elderly’s experience at the aged care institution is the key to survive in the evolving landscape. A CRM is equipped with features that enable you to make a repository of all the requirements of the elderly and follow a customer-centric approach. Improve collaboration amongst team members:

With proper use of a CRM solution, you can ensure that all of your teams are on the same page. You can make sure that all your teams have easy access to all the information of any patient to take correct and informed actions in case any emergency arises with the elderly.

With proper use of a CRM solution, you can ensure that all of your teams are on the same page. You can make sure that all your teams have easy access to all the information of any patient to take correct and informed actions in case any emergency arises with the elderly. Get better and deeper data insights:

The aged care institutions can derive deep insights from the available data and devise their sales and marketing strategies on the basis of the same. With this data, you can figure out what level of care is offered to an elderly and also track the number of hours spent by a caregiver with the senior.

There are many CRM solutions available in the market that will suffice all your specific requirements and enable you to offer quality aged care services. But I recommend Microsoft Dynamics 365 since it receives regular updates, has several modules which are loaded with features that streamline different business processes and is backed with reliable support. Also, the flexibility to customise and integrate with third-party applications and software is available to enable you to deliver quality aged care services. To learn how different modules help you tackle the challenges of the aged care industry, make sure to read on:

The aged care industry is certainly people-based and it is fraught with numerous challenges such as low budget, high expectations and the resource crunch. And in the near future, the elderly will like to exercise more control on the level of the care services that are being offered to them. In such a scenario, increasing dependence on technology is an apt solution. It is the correct time to start investing in the latest technologies such as IoT and wearables for delivering aged care services. CRM solutions such as Microsoft Dynamics 365 will ensure streamlined processes and operations. To learn the nuances of all these technologies and their applications, you can call us at +61 29098 6006 or drop a mail at sales@exigotech.com.au. We at Exigo Tech deliver efficient technology solutions to businesses of different sizes and sectors and enable the clients to offer standard services and gain an edge.

Redefine Aged Care Management with Microsoft Dynamics 365 Read our guide to know how Microsoft Dynamics 365 can help aged care institutions drive customer satisfaction Download Complete Guide