FOREST HILLS, Queens (PIX11) — “This is New York, the city that never sleeps, right? Where’s my phone call saying ok here’s what we’re going to do next,” said Peter Kambitsis.

PIX11 News was the first to obtain this surveillance video showing the pandemonium after a snow plow, according to the NYPD, hit a garbage pail sending it flying towards a Forrest Hills, Queens restaurant breaking glass and terrifying customers. Owner Peter Kambitsis got the call from his staff, and heard people screaming in the background. Now, four days later he claimed to us that he’s been left in the dark.

“Me just paying my bills right now out of my pocket for windows for the locks etc is just unacceptable,” said Kambitsis.

Around 10:55 Thursday night, patrons were sitting inside the Exo cafe on Austin Street when all of sudden, debris came rushing in.

According to police, the city plow operator left the scene, but was located immediately. Police said the operator didn’t know he hit the pail.

“We have to pay to take care of all of the damages, and people are a little bit nervous to sit next to the windows,” said Angela Maimon.

Anglea Maimon was working that night.

“First thing I wanted to do is make sure everyone is ok,” said Maimon

Peter Kambitsis wants to wake up from his nightmare.

“I don’t know what to do. There’s no guidance here. I called the insurance company. The insurance company is setting up an adjuster. I still haven’t seen an adjuster to come and take a look at the damage,” said Kambitsis

A spokesperson for the Department of Sanitation told us all claims must go through the Comptroller’s office.

Kambitsis said he thought a claim was filed.

We are waiting to hear back from the Comtroller’s Office.

The City’s Department of Sanitation said in a statement in part that the incident was investigated, and that the Department is taking disciplinary action against the operators of the equipment.