Additional policies and FAQs

Why should I try Dusk Cosmetics?



I spend countless hours blending my shadows before deciding on a final product. I don't hand mix my blends, my shadows are blended with an efficient grind method. You will never receive a "chunky", hand mixed color. The results are super soft, silky to the touch, and feature an oil fighting, water repelling mineral base.



Art and designs are personally hand drawn by me, and printed by me in house. I love sketching and painting my illustrations for crazy awesome jar stickers! I hope you do, too. ^u^



This is a fun hobby for me, but also a serious business. I take pride in cleanliness and run my workshop as professionally as possible.





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Below is a big run down of questions and answers for things that you may be curious about.





Tell me about your shadows!



This is a fun hobby for me, but also a serious business. I take pride in cleanliness and run my workshop as professionally as possible.



Eye shadows are packed by powder Volume, not Weight. Each eye shadow will have a slightly, though completely negligible, different volume.



All jars are sealed inside to prevent spillage during opening.



Sample sizes are 1/4th tsp or roughly 0.6 grams of powder, packed loosely in resealable zip baglets with an ingredient label attached.



Mini sizes are 1/2 tsp or roughly 1.2 grams of powder, packed in a 3 gram jar without sifter, for easier access and application. Topped with a sticker of your choice, and sealed along the inner jar, with an ingredient label attached underneath.



Full sizes are 1 full tsp or roughly 2.4 grams of powder, also packed in a 5 gram jar without sifter, for easier access and application. Topped with a sticker of your choice, and sealed along the inner jar, with an ingredient label attached underneath.



What is your processing time?

Processing & Handling time is currently at 5-10 days for all sizes! For every order, it will take 1 day for your payment to clear, and 1 day for receiving of your payment on my end. Orders will never ship out the next day, or less than 1 business day.

Beyond that, it all depends on order load, or replenishment of ingredients. This is always subject to change based on many factors. I may contact you briefly if major delays occur.



Alright, when should I be expecting my things?

I ship via First Class with tracking. Please allow 2-6 plus business days for shipment and delivery of your purchase, depending on where you are residing in the United States. It's worth noting that post offices don't deliver or pick up on Sundays or holidays, are sometimes a bit sluggish on Saturdays, and as of 2016, transit times are slightly increasing for some destinations.



Important note for International buyers!

For all First Class International orders, please allow 7-14 plus business days to receive your goods, your package is going a very very long way. If it's been longer than expected and you believe that your local Customs office has your package on hand, make sure to contact them with your personal information so that you may locate and pick up your order. I cannot do this for you, as it is beyond my legal ability at that point.



International buyers are also responsible for all customs fees.



Another important note!

Most countries will stop or "drop off" the tracking number once the package has departed the United States. Additionally, depending on the destination country, the tracking will then continue to update upon arrival or delivery.



Unfortunately, I cannot guarantee accurate delivery times for shipments within the United States or international areas, due to 3rd parties.







Help! Something happened.

Although rare, mistakes do happen beyond my control, from 3rd parties.



Should you have a problem with your order, contact me immediately via Etsy and I will do my very best to make things right.





Eye safe, lip safe? What does this mean?

According to the Food and Drug Administration of the United States, some cosmetic ingredients are labeled for use only in certain areas of the face. These are guidelines, and they vary from country to country. I've simplified the terms by labeling "eye and lip safe" or "eye safe, not lip" on my products. These certain lip "approved" products are not particularly dangerous to lips, and while uncommon, irritations can occur with certain individuals. If you decide to use non-approved lip colors on your lips, use with caution in mind. These are generally not labeled on drug store or department store makeup brands, simply because they necessarily don't need to be. I voluntarily share this information with you because it's nifty, and informative.



Are all of your eye shadows vegan?

My shadows are vegan. This most likely won't change. If it does, certain products will be labeled as non-vegan and such.



Are you cruelty free?

My cosmetics are one hundred percent cruelty free, I do not purchase and I will never purchase my source ingredients from vendors that harm animals.



How do I store your eye shadows?

A relatively cool, dark, clean place works best. Do not add any kind of liquid, or other strange ingredients directly inside of their jars! If you treat them with proper care, they should last for years.





Thanks for listening to my semi serious ramblings.