Accessing the service

Step 1: Read the Website terms of use. By using this service you accept these terms.

Step 2: Click the blue 'Start Chat' button (note: only shown during operating hours)​

Step 3: You'll be asked for some personal details, these are optional and you can choose to remain anonymous.

Step 4: You'll be connected to the next available Crisis Supporter

About the service

Short-term support for people who are feeling overwhelmed and having difficulty coping ​or staying safe

Real-time using ‘chat’ technology​

Confidential one-to-one support with a trained Lifeline Online Crisis Supporter​

What we do

Listen without judgment

Provide a safe space to discuss your needs, worries or concerns

Work with you to explore options for support

Other resources

If the service appears 'offline' or 'busy', please call Lifeline on 13 11 14.

If you or someone you know is in danger or needs immediate medical attention, please call 000.

13 11 14 and 000 are available 24/7.