Denied Order Claim

In order for us to process your claim we need the required fields filled out. To strengthen your claim, please speak with your customer or marketplace directly to obtain more information. We will reach out to the seller of your order and relay this claim to them once the form has been completed.

TickPick order number *

Correspondence/proof of penalty from other marketplace about denied entry. Please also provide an image of a proof of transfer, the hardstock tickets the customer used, or the PDF that was sent to the customer - Ability to attach multiple uploads (JPEG, PNG, etc.) *

Sale amount on other marketplace *

Penalty amount from other marketplace (in excess of the sale amount) *

Deadline from marketplace

Buyer Details

What time were the ticket(s) attempted to be scanned? An estimate is acceptable.

Which seat number(s) were rejected/denied entry?

What showed up on the scanner when the ticket(s) were scanned? Ticket Canceled/Stolen Ticket Invalid Ticket Already Scanned Tickets Reissued QR Declined Seats Occupied

When the customer(s) were denied entry at the gate, did they go to the box office to follow up on the denial? If not, why? Did the box office provide any documentation or additional information?

Was entry ever gained via the original tickets? Yes No

What gate/entrance did the customer(s) attempt to use to gain entry to the event?