Engineers Earl St Sauver and Eli Pollak made headlines with their online service that cancels your Comcast service for you for $5 — allowing you to avoid talking to the company’s notoriously poor customer service.

They’ve now widened the service to include Time Warner Cable Inc. US:TWC, and say “Cancel My Comcast” is just the first step in a broader “let’s fix bureaucracy” movement that they hope to take part in.

“We’re working to make it pleasant to deal with bureaucracy,” Pollak said. “There’s a bunch of things in the pipeline, and my view is the sky is the limit with what we can do.”

Complaints over Comcast’s customer service have reached fever pitch in the last year. Notably, in July of 2014, Ryan Block, a tech entrepreneur and former vice president of product at AOL, recorded a nearly 20-minute call with a Comcast Corp. CMCSA, -0.50% cable representative. Block was trying to cancel his Comcast service. He eventually succeeded, after experiencing a frustrating bulldog-approach to retain his service.

St Sauver experienced similar frustration when he tried to cancel his own Comcast service, which led to the idea for “Cancel My Comcast.”

Comcast customers can go to their website, pony up the $5 charge, and plug in their information, which is used to generate a form letter to cancel service and is mailed off to Comcast through their choice of certified mail or the U.S. Postal Service.

Pollak said people have started using their service because it’s easy and hassle-free. Some people, he said, have intimated they would pay even more than $5 for the service.

“The amount of interest and excitement we’ve seen from a service that lets you cancel your Comcast service should be a sign for them,” Pollak said. “We chose Comcast because it’s emblematic of a process that is extremely complicated and difficult, not because it should be, but because Comcast wants it to be.”

Pollak says there is plenty of opportunity to expand such “fix bureaucracy” services in the telecom industry. He said the DMV would also be a good project. “If we could find a way to make that less frustrating for people, they’d be excited,” he said.

“There’s this whole generation out there used to getting on social media and interacting with companies,” he said. They think “it should and can be easier to work with companies.”

When they came up with the idea for the service, Pollak said they reached out to Comcast to ask about working in partnership and to offer advice based on what they’d heard from customers, but didn’t get a response.

Comcast has made efforts to improve its customer service. During the company’s second-quarter earnings call, Chief Executive Brian Roberts said that, among other things, Comcast is allowing customers to troubleshoot certain issues themselves and plans to add more than 5,500 customer service jobs. Neil Smit, chief executive of Comcast’s cable arm, said customers calling and speaking to agents was down 15%.

“We have a massive effort under way to do a better job for our customers. It’s hard work and it won’t happen overnight, but we are completely committed to doing what it takes,” a Comcast spokeswoman said in response to the “Cancel my Comcast” service. “We will help our customers with any requests to change or cancel their service. We will need to proactively contact our customers and verify that they have authorized these account changes to make sure that their private information is not being used without their permission.”

Pollak said Comcast has contacted them to verify cancellations, called customers or simply canceled the service without question.

If a month, a year, or however long down the road there are no more consumer processes in need of a fix, Pollack said they would “shut down the business and die happy.”