I was on reddit and read the thread on the Starbucks anti bias training and people mentioned how there were angry customers who chose to ignore the signs that said Starbucks was closed for training and tried various times to enter the store anyway



And people who worked at target and B&N Starbucks mentioned how people were giving them crap for being open or for other Starbucks being closed

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https://www.reddit.com/r/AskReddit/comments/8n3hm6/starbucks_employees_how_was_your_implicit_bias/ Here’s the thread if anyone wants to read it:

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> My wife is a shift manager at Starbucks, and hers was closed for the training as well. Apparently one of the videos they had to watch had a speaker saying, “Now, do you think Starbucks, as a whole, is woke or waking up?” Made me laugh. Went pretty well otherwise I guess, except for a lot of people tugging on the door or sitting at the drive through for five minutes.





lmao irl

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When I was at Target and saw the Starbucks was open I was like, "yaaaasss!!!" because I wasn't expecting you it but it makes sense.

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I believe it. Happened plenty of times when I worked at McDonalds. We had a bomb threat and were evacuating and someone refused to leave until they got their mcchicken. Were under severe weather and flooding, people came through drive thru trying to order food.

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Not a Sbux employee, but when I worked at Victoria's Secret (this was 2006 maybe), my manager told us to "watch for black women" that come in and to say "I need some Windex" over our microphones to alert the staff so we could monitor them for shoplifting. I remember her even laughing awkwardly and being like "It's just true, that's what they do."



It was so fucked up. I was a teenager at the time and had no idea what to do... so I know this kinda thing was a PR move, but it would have helped A LOT back when I worked at VS to have something like this.

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When I worked retail they had this whole thing about us stopping shoplifting and I was like shit you don't pay me enough to take down shoplifters. Fuck that.

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This is funny because old WHITE ladies always stole the most shit when I worked retail. They were relentless.

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for us, it was always the rich white teen girls stealing panties and body lotions lol

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it was young white teens, white ladies for us

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old white ladies and white teens have done the most shoplifting in my retail experience

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White teens of both genders shoplifted the most when I worked retail. The guys who tried to steal graphic novels were usually very obvious about it lmao.

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yeah, white middle-aged women and teens seemed to be the top stealers when i worked in retail.



Edited at 2018-06-01 01:06 am (UTC)

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yep, when i worked retail the code for "there are black/hispanic people in here watch them" was to announce we have "skittles on the floor" smh

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ugh. we had a ton of white men just walk out with electronics at best buy. no one made enough to do anything about it but we didn't have a code for anyone that i know of? i worked customer service and rarely had a radio, anyway

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I worked at Sephora and we called people who we thought were shoplifters exfoliators. But my store was super diverse in both employees and customers so we didn’t just direct it at one race.... mostly just ones we knew about or people who were acting weird.

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That's so weird to me because in all my customer service experience, it's like 99% white people trying to get away with shit.

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Wow that's fucked up.





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gross. that reminds me of the Smart Guy episode where Yvette's boss at the mall is racist and tells her employees to follow the black customers around because they shoplift

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When i was in HS i worked at what is now a walgreens and I vividly remember one of my managers coming up to me and asking if I had any friends looking for a job b/c we need more "taps the skin on his arm" people working here. Even at 16 I knew how fucked up that was

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it was a little better than I thought, but still sort of pointless. I guess i’m apprehensive because it’s like...now what? okay, good at starbucks put something together but like, I hope it wasn’t done to appear more “woke”(I hate using that term) than other companies and will do more work from here on out. and also this new term “color brave” was side eye worthy. also the biggest thing I didn’t like is the clips of black people being brutalized being used in the videos because it’s like...how much black trauma can a black person be exposed to?

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"color brave' omw

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yeah I heard that I was like uhhhhh wtf

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Colour Brave has been around for years. I remember Mellody Hobson used it in a Tedtalk years ago.

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the Starbucks I go to I don’t see any diversity problems or issues , then again I live in a suburb where it’s all races, the one I go to was closed, the employees who worked there said before the store closed people where making insensitive jokes idk what exactly but when I did ask about the store closing they would get super awkward about it

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Why do you think you'd notice "diversity problems"? (By the way, the word you're looking for is racism.) You're not going to experience racism first hand because you're white and unless you're one of those weird people who stand too close in a line you're not going to overhear things. Most examples of racism aren't as "showy" as the arrests in Philadelphia.

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What I was trying to say or resay it better is the Starbucks I go to I don’t see people being rude towards others and everyone is respectful, so my apologies if my comment sounded terrible

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i don't think you would necessarily know if someone was being racist. some people are very good at being subtle about it. i think sometimes it would be hard to pick up on unless you've experienced people being racist towards you a lot.

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i mean, how much time do you spend in starbucks? i highly doubt you are actually in the store enough to be able to definitively say this.

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have we talked about the fact that there's a starbucks in the trump hotel in DC and apparently one in the trump tower in new york? am i the only one bothered by this because i literally have never heard anyone else point it out and surely someone must have by now

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Trumps building in NYC is part business part residential and part retail, so there's a Starbucks as well as some other stores, as well as apartments and offices. I would hate to work there but according to my coworker the lines are the shortest at that one bc no one wants to go in that building(unless you're a tourist and not scared of the security with AK-47's outside)

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Yeah I've never been in the Starbucks at the DC hotel, but I did once go in the hotel itself because my cousins were in town and wanted to go ~ironically and it was pretty empty. Also the employees were pretty rude



But it shocks me that with all these movements to hit the trumps, fox news, and the NRA where it hurts (their business affiliations etc) no one seems to blink at Starbucks being affiliated with trump properties

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i don't work there but the starbucks subreddit posts on it were pretty funny

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Please tell me black employees didn't have to go to this shit.

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yup. I honestly was like black partners don’t need to be here and STILL get paid for it for reparations tbh

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It fucking killed m hearing that customers ignored the CLOSED sign and still tried to enter.

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people don't care about racism, they just don't want to be inconvenienced smh

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that part

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white ppl are indignant as fuck

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Hiding the tip jar in front of black people :-I



I have literally only heard and seen stories of grimy middle aged white guys thinking they could take from the tip jar. It's so irritating that as a black woman, it's so obvious when I'm being watched and followed in the store. I like to be loud as hell to about it, like "HELLO, WOULD YOU LIKE TO HELP ME SELECT MY PURCHASES!?!!?!?!!?!?!?"

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not only are we watched we are then rushed out like our money ain’t shit

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ew i never heard about this. were there any follow up stories?

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Buzzfeed posted articles on it,

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oh my godddddddd how enraging and vile

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ugh that's gross. i had a friend that called me that in hs and i was so upset, but she didn't see an issue w/it

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His name was Pedro and he could’ve just asked to spell it out. Racists are so stupid

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I really hate humanity

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fucked up. dude said Peter and they wrote BEANER?

christtttttttt

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i'm glad that Starbuck's did this and i hope other companies follow suit, but i always thought it was their store policy that only customers are allowed to use their bathroom? i know when we were in SF, my sister tried to go inside and use it but they told her only paying customers are allowed (and she's white).



unless i missed something.



Edited at 2018-06-01 12:39 am (UTC)

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There was an incident where a black man who was waiting for friends before ordering anything was denied the restroom key, then he witnessed a white man receiving the key without buying anything, so he started filming and when the guy came out of the bathroom, he asked him if he'd bought anything and if the employees had given him the key anyway, which he confirmed.



So yeah, if that's their policy all around, that's fine. But the problem came when that policy wasn't applied evenly to all customers, especially on the basis of race.



Edited at 2018-06-01 12:51 am (UTC)

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This training day is in response to two black men being arrested for sitting down in a Starbucks to wait for someone they were meeting before they ordered.

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I think it depends on where you are. in NYC Starbucks always allows people to use their bathrooms if they have it, because they're one of the rare bathrooms available to the public.



but yes, the training is in response to the two men who were arrested for sitting in the store.

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i work at starbucks in canada and we have this on the 11th. it'll be interesting to see if they change/adapt it for the differing countries or if we'll get the exact same training/video.



i think the idea is great but (based off of what i read in partner groups) the execution was really poor. i'm also disappointed they (apparently) didn't address racism from partners to other partners, because that's a pretty common issue as well.

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i was wondering if it was happening here since I didnt see any news about it

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tbh i had no idea until the schedule for that week got posted the other day and 17/20 of us are scheduled to work the same 4 hour shift lol.

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corporations are evil, do not care about anyone’s rights or equal treatment, etc.

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they've figured out that if they pretend to be woke consumers will feel like shopping there is a ~revolutionary act

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we’re not a regular evil corporation, we’re a woke evil corporation.

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Exactly lol

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They're scared consumers will figure out that the best revolutionary thing they could do is buy as least as possible lol

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What is the font on the video intro?

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"One of our favorite regulars still elected to make an appearance today"



I went on the Starbucks sub the day of the ~training and this made me laugh really hard."One of our favorite regulars still elected to make an appearance today"

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Omg I love that he brought munchkins lmao

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this is rly sad

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