"This is not only my business, but this is like my hobby," Eddie Mutchnick said, settled into a chair in a mirror-lined, pastel dining room whose decor screams 1995. "Everybody says, 'You're retiring. You must have a million hobbies.' Well, this is what I do. My customers are my family. That's why they're all crying here. It's a very emotional time and it will be an emotional time."