Company: Safer Foundation

Safer Foundation Posted: 07-29-2019

07-29-2019 Chicago, Illinois - IL United States

General Summary:



The Junior Salesforce Administrator is an entry level role who will perform general declarative Salesforce administrative duties, assist the Salesforce Administrator/manager with ongoing development of SAFER’s salesforce instance, helping to deliver high quality enhancements, and providing 1st tier support for the organization. The ideal candidate will be highly motivated, a fast learner, exceptionally organized, and an excellent communicator. They will demonstrate a solid technical foundation and a keen interest in the role of Technology in Business.



Reporting to the Salesforce Administrator/Manager, this position will provide support under the Safer’s normal business hours, with occasional after-hours support, both remotely and onsite at all locations.





Essential Duties and Responsibilities:



• Data and Data integrity:

o Develop reports, dashboards, and processes to continuously monitor data quality and integrity

o Maintain the integrity and accuracy of Salesforce records, including eliminating and prevention of duplicate records

o Support the Salesforce Administrator/manager by performing data updates on a daily, weekly and adhoc basis



• User support, management and training:

o Create and manage users

o Assist with training end users on the use of Salesforce.org

o Provide day to day end user support and assist users with best practices to improve and increase their knowledge of Salesforce.org

o Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added



• Salesforce general administrative tasks/duties:

o Assist in Salesforce release readiness by reading, understanding and implementing best of Salesforce release

o Customize apps, objects, fields, page layouts, record types, reports and dashboards

o Design, create and modify reports and dashboards across functional groups



• Salesforce 1st tier support:

o Provide quality user experience with professional demeanor and excellent communication skills

o Manage support request queue and related SLAs for response and resolution

o Identify, diagnose, and report technical problems

o Escalate and track problems per organizational procedures

o Build the knowledge base by documenting issues found and their resolutions at closure of every helpdesk ticket/case



• Salesforce Testing:

o Test new customizations and bug fixes and report observations prior to deployment

o Provide support during User Acceptance Testing



• Documentation:

o Assist Salesforce Implementation Team to document planned application enhancements and issue fixes

o Create and maintain ongoing training and user documentation as business needs evolve or features are added





Basic Qualifications:



• Excellent written and verbal communication skills

• Minimum 12 months of working experience in Salesforce declarative customizations

• Ability to understand basic business processes and translate into functional requirements

• Strong organizational skills:

o Must be able to work in a fast-paced work environment

o Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude

o Ability to work independently and be results driven

o Be familiar with Agile development

• Experience using Salesforce data tools (Data Loader, Jitterbit, etc.)

• Basic release management experience

• Ability to critically review feature requests and suggest alternate proposals and optimizations as warranted

• Proficient skills in Excel (Pivot tables, VLOOKUP), Outlook, Word and PowerPoint

• Proficiency in Salesforce.com Administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Reports, Dashboards and process builder.

• Strong analytical, problem-solving and collaborative skills.

• Eagerness to learn new technologies and solve problems

• Professional Team-Oriented attitude

Preferred Qualifications:

• Experience in working in nonprofit sectors

• Some experience in understanding or using custom coding including Apex triggers, classes, Visualforce Pages, Lightning Component

• Understanding of databases, knowledge of basic SQL





Education and Experience:

• Bachelor’s Degree or equivalent related experience in business or technology

• 1-2 years experience as a Salesforce Administrator

• Salesforce administrator certification required within 1 year of the current role





About Safer Foundation:



The Safer Foundation supports, through a full spectrum of services and advocacy, the efforts of people with arrest and criminal records to become employed, law-abiding members of the community and as a result, reduce recidivism.



Safer Foundation is a drug-free workplace.



Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans