ECC Net and COVID-19

ECC Net is playing a significant role advising consumers in the context of the coronavirus. Find out more at this link ECC Net and COVID-19

Information on what consumers can do when travel or events are cancelled because of COVID-19 can be found at this link FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19

If you need assistance, find your local ECC's contact details below.

How ECC Net works

If you live in the EU, Iceland, Norway or the UK, the ECC in your country can

explain your rights as a consumer

help you settle a dispute with a seller based in another EU country (or Iceland or Norway)

tell you who to contact if they can't help

ECC Net is a network of independently-managed offices co-funded by the European Commission.

You must contact ECC Net in the country where you live.

Casehandling overview

In 2020, ECC Net celebrates its 15th anniversary. It has already helped over 1,000,000 consumers.

Consumer guidance

The European Consumer Centre Network also publishes guidance and advice on common consumer problems, such as