A transgender woman was refused her hormone replacements from a CVS pharmacy. The worker at a Phoenix, Arizona store said that he would not give her the prescription in front of other patients despite having a legitimate prescription from her doctor. There was also no clear reason given for why the prescription wasn’t given.

The incident took place in April, but Hall only recently came out with the story in a blog post for the American Civil Liberties Union ACLU of Arizona. Hall has since filed a complaint with the Arizona State Board of Pharmacies.

“On a recent day in April, I left my doctor’s office elated. I was carrying my first prescriptions for hormone therapy,” Hall wrote. “I went straight from my doctor to the CVS in my town, Fountain Hills, Arizona, which is a suburb of Phoenix […]. That’s when my day took a turn…After years of working to affirm my identity in a world where transgender people are questioned constantly about how well they know themselves, the pharmacist refused to fill one of the prescriptions needed to affirm my identity.”

“Embarrassed and distressed, I nearly started crying in the middle of the store. I didn’t want to answer why I had been prescribed this hormone therapy combination by my doctor,” she wrote.

CVS has quickly reacted and apologized for the incident, the company also fired the pharmacist.