Some things don’t change through the generations — we still love the chicken rice and laksa that we get from our favourite stalls at the coffeeshop. However, the way we buy these dishes is radically changing. The food industry has seen nearly US$2.5 billion invested into restaurant technology globally since 2012[1] to make the process of ordering and getting our favourite food onto our plates faster and frictionless. This trend is not slowing down anytime soon.

It is easy to see why Singapore is a hotbed for food technology pilot concepts and programmes. After all, we are marrying Singaporeans’ love for food and the country’s Smart Nation drive. Order-Pay-Collect (OPC), is one such concept that is increasingly embraced by traditional F&B outlets. And why not? It allows them to take advantage of digitalisation to reach more customers than before.

So what exactly is OPC? We’re glad you asked.