Production failures, screw-ups, and faulty service aren't usually the fault of the supposed nincompoops with whom we're dealing but instead the Nincompoopery—i.e., the meta-foolishness—of the companies and systems in which they're forced to work. Ill-planned, outdated, or ludicrous organizational structures can turn even the most eager employee into a nincompoop, or at least force him or her to seem like one.