Order Delivery Delays

Short Version:

Some orders are experiencing delivery delays due to the virus and rioting. Please read Bottom Line.

Long Version:

We recently were contacted by a few customers who were concerned that their order had not been delivered. We checked the tracking and some orders had not been updated for days. USPS not updating tracking is very unusual.

We contacted our local Postmaster and asked her to research the delayed packages. Our Postmaster called later and said some distribution centers were delayed getting back to her. Some of the distribution centers are short staffed due to the virus. She also said her staff at the Post Office had been working overtime to ensure every package is sent to the next distribution center.

All the delayed orders have the following in common:

1) The package is long

2) Routed to distribution centers with high numbers of virus cases

3) Going through or to distribution centers in cities with riots

Bottom Line:

Be patient. We will do our best to get your order shipped in one business day. Your package will be delivered, but if it is late, be patient. It will be delivered. If it is not delivered, we will take care of you.

Everyone please stay safe and healthy. We are living in challenging times and things may get more interesting.