A Winnipeg couple says their whole family is being bullied because their daughter is transgender and they say the school division isn't doing enough to stop it.

Izzy and Dale Burgos said ever since eight-year-old Isabella was four, she knew she was a girl inside.

And that's how she returned to school to start grade three in September, as a transgender girl.

The Manitoba Human Rights Commission says the complaint launched by Bella Burgos, above, who transitioned from a boy to a girl last year, and her family that she was discriminated against will now go to mediation. (CBC) That's when the bullying started, but it wasn't other students bullying her.

It was the parent of a friend.

Isabella said she was waiting for her brother in the school a few weeks ago. A parent picking up her child took issue with Isabella.

"This lady walked up to me and told me I couldn't go to the girls' washroom," Isabella said.

Isabella's mother, Izzy, said the woman went overboard.

"This person I never met felt the need to yell at my daughter," she said. "I can't fathom yelling at a child, especially one that's not yours."

The school spoke to the parent but Izzy Burgos said it it didn't end there. In fact, it got worse.

"She comes back and does it to me and my older son and Isabella again," she said. "And then two weeks later again to my son. I'm just frustrated."

School division changes rules

Burgos and her husband Dale say Joseph Teres School has been co-operative with Isabella's transition.

At first, they allowed her to use the girls' facilities.

But now she has to use a gender-neutral bathroom.

Dale and Izzy Burgos said the River East School Division isn't doing enough to protect their daughter, who is transgender, and the rest of the family from a woman who has bullied them on three occasions. (CBC) And the woman who's been doing the bullying has continued.

River East Transcona superintendent and CEO Kelly Barkman confirmed that the woman, a parent of Isabella's friend, has been spoken to about the comments she made to Isabella and her family.

"We are aware of the situation and the principal and division are working with everybody to make sure that everyone is feeling safe," he said.

But Isabella's father, Dale, said the division is not doing enough to protect his family.

He has contacted police about the bullying incidents.

"We've really been wanting Rainbow Resource Centre (a not-for-profit group that advocates for gay, transgender and other communities) in there [to] talk with the school division and talk with the schools," he said. "It's not about preaching. It's just about answering questions that people might have."

Isabella said she would love some help.

"Because a lot of people have been asking me questions and I just want the teachers to teach about transgender," she said.