OTTAWA—The Trudeau government has directed the new top Mountie to modernize and reform the RCMP’s culture, protect employees from harassment and workplace violence, and foster reconciliation with Indigenous peoples.

The government also wants Commissioner Brenda Lucki to make sure the national police force is representative of Canada’s diverse population by embracing gender parity and ensuring that women, Indigenous members and minority groups are better reflected in positions of leadership.

“It is important that Canadians see themselves reflected in the people that police them,” says a newly released mandate letter to Lucki from Public Safety Minister Ralph Goodale, the cabinet member responsible for the Mounties.

“The RCMP must be a modern organization that reflects Canadian values and culture, and has the trust, confidence and the enthusiastic support of the people they serve.”

The letter says another priority will be implementing measures to improve health and wellness in the RCMP after an auditor’s report found the force was failing to meet the mental health needs of its members due to a lack of resources, poor monitoring and meagre support from supervisors.

Lucki, 53, took the reins of the storied police force on April 16, becoming the 24th RCMP commissioner and the first permanent female boss.

She inherits a force still grappling with ingrained problems of bullying and harassment.

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RCMP’s first permanent female leader looks to modernize force amid sexism, bullying, discrimination complaints

Editorial | The challenge ahead for Brenda Lucki, the country’s new top cop

No resolution for some RCMP employees who have endured workplace harassment

A year and a half ago, her predecessor, Bob Paulson, delivered an apology to hundreds of current and former female officers and employees who were subjected to discrimination and harassment dating back as far as four decades.

The words of regret came as the force settled class action lawsuits stemming from allegations that cast a dark pall over it.

Lucki is often asked if she’s going to fix the problem, a question that makes her bristle because she doesn’t think things are necessarily broken.

“People don’t come to work and say they’re going to bully somebody or harass somebody. It’s not that black and white. So we have to figure out what the root causes are and try to get to that,” she said in an interview with The Canadian Press.

“I need every employee in the RCMP to own that, and have the courage not only to be accountable for themselves, but to have the courage to be accountable to others, for others, and say that’s unacceptable and take a stand. Because otherwise we won’t change.”

Asked if she has personally experienced bullying or harassment, she answered obliquely.

“I would be remiss if I didn’t say that not everything has been perfect. But I think in general I’ve had a great career and I always say, whatever doesn’t kill you makes you stronger,” she said.

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“So I think it helps me be a better leader and more empathetic. Of course, I’ve dealt with situations that weren’t completely comfortable, but I’ve dealt with them.”

At the same, Lucki stresses the importance of learning lessons from the force’s experiences with harassment.

“We won’t eliminate it, but we do need to educate people on that and make sure they know what is acceptable and unacceptable.”

A desire to serve the public drew Lucki to policing. Her RCMP career of almost 32 years has been varied and full of challenges, including time in Quebec, Ontario, Manitoba, Alberta and Saskatchewan.

Lucki was applauded for her efforts in northern Manitoba to improve the force’s relationship with Indigenous communities, where one of the elders took her under his wing.

“I know that I learned a lot more than they learned from me,” she said.

Transparency, accountability and communicating clearly are the keys to building trust, she said. “You can’t build a relationship overnight. It takes time to trust, it takes time to build those relationships.”

Lucki has also worked with the United Nations in the fractured former Yugoslavia, and helped train and select units for a UN police mission in Haiti.

Since October 2016, she had served in Regina as the commanding officer of “Depot” Division, where cadets are put through their paces.

Lucki is an avid golfer. She and her husband also enjoy woodworking projects, though she once said they’re mostly good at making sawdust.

She holds a degree in psychology and sociology from the University of Alberta, and studied management and leadership at the University of Manitoba’s business school — an educational background that can only help her run a sprawling police force of 18,500 officers responsible for everything from traffic duty to investigating terrorism.

“I want my employees to come to work every day and be proud of their organization,” she said, eyeing the RCMP’s 150th anniversary in 2023.

“We need to honour our past. We can’t live in it, but we need to honour it and learn from it and move forward. And I think if we do that, we’re going to be a force to be reckoned with.”