Hello,

From Quebec here, same issue. Had 50~ping average, got 300 in game now. Using Us server.

Internet provider: Bell

SpeedTest is good, (5ping, 300Mbps upload/download)

Tried going through the steps of Blizzard connection troubleshooting

us.battle.net /support/en/article/99037

Here is the tracert file

Summary D‚termination de l’itin‚raire vers ec2-18-231-106-87.sa-east-1.compute.amazonaws. com [18.231.106.87]

avec un maximum de 30 sautsÿ: 1 <1 ms <1 ms <1 ms mynetwork [192.168.2.1]

2 2 ms 2 ms 2 ms 10.11.18.105

3 1 ms 2 ms 1 ms 10.178.206.164

4 2 ms 1 ms 1 ms 10.178.206.165

5 7 ms 7 ms 7 ms tcore4x-quebec14_0-4-0-2.net.bell. ca [64.230.87.106]

6 5 ms 7 ms 7 ms tcore3-montreal02_hundredgige2-12-0-1.net.bell. ca [64.230.40.172]

7 6 ms 7 ms 5 ms bx1-montreal02_hundredgige0-1-0-0.net.bell. ca [64.230.91.123]

8 6 ms 4 ms 5 ms ix-ae-10-0.tcore1.w6c-montreal.as6453. net [66.198.96.9]

9 17 ms 14 ms 13 ms if-ae-12-2.tcore1.mtt-montreal.as6453. net [64.86.31.26]

10 13 ms 13 ms 14 ms if-ae-0-2.tcore2.mtt-montreal.as6453. net [216.6.115.90]

11 13 ms 14 ms 14 ms if-ae-5-2.tcore2.n0v-new-york.as6453. net [64.86.226.58]

12 13 ms 13 ms 13 ms if-ae-2-2.tcore1.n0v-new-york.as6453. net [216.6.90.21]

13 13 ms 16 ms 17 ms if-ae-7-2.tcore1.nto-new-york.as6453. net [63.243.128.141]

14 14 ms 14 ms 13 ms if-ae-9-2.tcore1.n75-new-york.as6453. net [63.243.128.122]

15 14 ms 20 ms 17 ms 66.110.96.157

16 * * * D‚lai d’attente de la demande d‚pass‚.

17 * * * D‚lai d’attente de la demande d‚pass‚.

18 * * * D‚lai d’attente de la demande d‚pass‚.

19 * * * D‚lai d’attente de la demande d‚pass‚.

20 * * * D‚lai d’attente de la demande d‚pass‚.

21 * * * D‚lai d’attente de la demande d‚pass‚.

22 * * * D‚lai d’attente de la demande d‚pass‚.

23 * * * D‚lai d’attente de la demande d‚pass‚.

24 * * * D‚lai d’attente de la demande d‚pass‚.

25 146 ms 146 ms 146 ms 177.72.240.116

26 171 ms 186 ms 156 ms 54.240.244.164

27 148 ms 146 ms 145 ms 54.240.244.169

28 147 ms 145 ms 145 ms 54.240.244.72

29 * * * D‚lai d’attente de la demande d‚pass‚.

30 * * * D‚lai d’attente de la demande d‚pass‚. Itin‚raire d‚termin‚.

Here is the Looking Glass file:

Summary TRACEROUTE:

traceroute to 174.89.77.78 (174.89.77.78), 15 hops max, 60 byte packets

1 Blizzard Blizzard 0.298 ms 0.283 ms 0.280 ms

2 37.244.22.2 (37.244.22.2) 1.300 ms 1.319 ms 1.318 ms

3 24.105.30.166 (24.105.30.166) 1.318 ms 1.317 ms 1.317 ms

4 137.221.66.0 (137.221.66.0) 1.487 ms 2.627 ms 2.635 ms

5 137.221.68.66 (137.221.68.66) 1.471 ms 1.472 ms 1.473 ms

6 137.221.68.32 (137.221.68.32) 2.626 ms 1.529 ms 1.510 ms

7 213.248.78.166 (213.248.78.166) 1.500 ms 1.555 ms 1.523 ms

8 dls-b21-link.telia. net (62.115.123.136) 33.064 ms 34.051 ms 34.224 ms

9 213.155.130.179 (213.155.130.179) 43.171 ms 43.209 ms 43.259 ms

10 213.155.130.176 (213.155.130.176) 53.874 ms 53.687 ms 53.724 ms

11 213.248.79.222 (213.248.79.222) 258.027 ms 257.994 ms 257.984 ms

12 * * *

13 * * *

14 * * *

15 * * * 24/10/2018 17:11:57 UTC TRACEROUTE:

traceroute to 174.89.77.78 (174.89.77.78), 15 hops max, 60 byte packets

1 Blizzard Blizzard 0.300 ms 0.292 ms 0.292 ms

2 37.244.23.130 (37.244.23.130) 0.493 ms 0.589 ms 0.680 ms

3 24.105.62.146 (24.105.62.146) 1.050 ms 1.073 ms 2.502 ms

4 137.221.66.8 (137.221.66.8) 2.171 ms 2.182 ms 2.247 ms

5 137.221.69.70 (137.221.69.70) 13.762 ms 13.780 ms 13.782 ms

6 137.221.69.34 (137.221.69.34) 1.378 ms 1.169 ms 1.148 ms

7 213.248.78.162 (213.248.78.162) 3.221 ms 2.930 ms 3.001 ms

8 213.248.79.222 (213.248.79.222) 245.386 ms 245.324 ms 245.357 ms

9 * * *

10 * * *

11 * * *

12 * * *

13 * * *

14 * * *

15 qubcpq0957w-lp130-01-174-89-76-1.dsl.bell. ca (174.89.76.1) 255.418 ms 255.459 ms 255.632 ms 24/10/2018 17:11:57 UTC PING:

PING 174.89.77.78 (174.89.77.78) 56(84) bytes of data. — 174.89.77.78 ping statistics —

4 packets transmitted, 0 received, 100% packet loss, time 3001ms 24/10/2018 17:11:57 UTC PING:

PING 174.89.77.78 (174.89.77.78) 56(84) bytes of data. — 174.89.77.78 ping statistics —

4 packets transmitted, 0 received, 100% packet loss, time 2999ms 24/10/2018 17:11:57 UTC MTR:

Start: Wed Oct 24 17:11:57 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0

2.|-- 37.244.23.130 0.0% 10 0.6 0.6 0.5 0.8 0.0

3.|-- 24.105.62.146 0.0% 10 2.3 1.1 0.8 2.3 0.3

4.|-- 137.221.66.8 0.0% 10 2.3 2.1 2.0 2.3 0.0

5.|-- 137.221.69.70 0.0% 10 3.6 10.7 1.8 75.9 23.2

6.|-- 137.221.69.34 0.0% 10 1.3 1.2 1.2 1.3 0.0

7.|-- 213.248.78.162 0.0% 10 1.9 2.1 1.9 3.3 0.0

8.|-- 213.248.79.222 0.0% 10 245.5 245.4 245.3 245.5 0.0

9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

15.|-- qubcpq0957w-lp130-01-174-89-76-1.dsl.bell. ca 0.0% 10 255.3 255.3 255.2 255.4 0.0

16.|-- ??? 0.0% 0 0.0 0.0 0.0 0.0 0.0 24/10/2018 17:11:57 UTC MTR:

Start: Wed Oct 24 17:11:57 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0

2.|-- 37.244.22.130 0.0% 10 0.5 0.6 0.5 0.8 0.0

3.|-- 24.105.30.166 0.0% 10 0.9 1.3 0.7 2.9 0.3

4.|-- 137.221.66.0 0.0% 10 1.5 1.6 1.4 1.7 0.0

5.|-- 137.221.68.66 0.0% 10 1.5 1.7 1.3 4.3 0.7

6.|-- 137.221.68.32 0.0% 10 1.2 1.3 1.1 1.9 0.0

7.|-- 213.248.78.166 0.0% 10 1.5 1.6 1.4 3.3 0.3

8.|-- dls-b21-link.telia. net 0.0% 10 33.9 33.4 32.5 36.0 0.9

9.|-- 213.155.130.179 0.0% 10 43.0 43.1 42.8 43.4 0.0

10.|-- 213.155.130.176 0.0% 10 53.7 53.8 53.7 54.0 0.0

11.|-- 213.248.79.222 0.0% 10 258.7 258.7 258.7 258.9 0.0

12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

18.|-- qubcpq0957w-lp130-01-174-89-76-1.dsl.bell. ca 0.0% 10 271.5 271.5 271.5 271.8 0.0

19.|-- ??? 0.0% 0 0.0 0.0 0.0 0.0 0.0 24/10/2018 17:11:57 UTC

And finally here is the WinMTR file, run over 10mins:

Summary |------------------------------------------------------------------------------------------|

| WinMTR statistics | Host - % Sent Recv Best Avrg Wrst Last mynetwork - 0 587 587 0 0 28 0 10.11.18.105 - 1 568 565 0 23 4430 5 10.178.206.164 - 0 587 587 0 1 33 1 10.178.206.165 - 0 587 587 0 1 30 1 tcore4x-quebec14_0-4-0-2.net.bell. ca - 0 587 587 4 8 33 12 tcore3-montreal02_hundredgige2-12-0-1.net.bell. ca - 0 587 587 4 8 31 11 bx1-montreal02_hundredgige0-1-0-0.net.bell. ca - 0 587 587 4 5 28 5 ix-ae-10-0.tcore1.w6c-montreal.as6453. net - 0 587 587 4 5 37 5 if-ae-12-2.tcore1.mtt-montreal.as6453. net - 0 587 587 12 13 43 13 if-ae-0-2.tcore2.mtt-montreal.as6453. net - 0 587 587 12 13 42 13 if-ae-5-2.tcore2.n0v-new-york.as6453. net - 0 587 587 12 13 38 14 if-ae-2-2.tcore1.n0v-new-york.as6453. net - 0 587 587 12 13 41 14 if-ae-7-2.tcore1.nto-new-york.as6453. net - 0 587 587 12 13 38 13 if-ae-9-2.tcore1.n75-new-york.as6453. net - 0 587 587 12 13 44 13 66.110.96.157 - 0 587 587 11 13 43 13 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 54.240.244.42 - 0 587 587 141 142 167 142 54.240.244.214 - 0 587 587 141 147 210 199 54.240.244.217 - 0 587 587 143 144 170 144 177.72.240.253 - 0 587 587 142 144 215 143 No response from host - 100 118 0 0 0 0 0 No response from host - 100 118 0 0 0 0 0 ________________________________________________ ______ ______ ______ ______ ______ ______ WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hope this can help.

Good luck resolving the issue,

Have a nice day.