Amazon is focused on the health and safety of our associates and based on regional regulations and social distancing requirements this has resulted in extended response times. We ask for your patience in this challenging time as our teams work to deliver this vital service to customers everywhere, especially to those, like the elderly, who are most vulnerable. Find answers to how orders and deliveries are affected by COVID-19 here . Many of your inquiries can be self-served through our Help resources below. You can track your orders and deliveries, return a product, manage your Prime account, and get help for your Amazon devices.