Original review: June 28, 2020

The Rent-A-Center located in El Cajon, CA has been contacting my references numerous times on the same day that I paid my payment that was due on the same day. Then when a few days later they showed up to my place and threatens and harassed my roommate who also has a major hear condition and demanded that he makes my payment for me or they were going to call the police on him. They've even called him number times and threatens him over the phone as well. This company and the El Cajon, CA rent a center location have been informed by me on multiple occasions to not contact my references and to not contact me while I'm at work.

They did not listen and still continue to do whatever they please to try and collect payment on this contract. They have also been informed that my roommate who is only a reference and not a cosigner has a heart condition and was informed to not contact him and that any stress could cause him to have another massive heart attack and could kill him. My roommate is looking to get an attorney and sue rent a center for harassment and unwanted threats. due to covid lockdowns and stay home order and my roommate being put out of work because of his condition thing have been tight.

I know I'm overdue on my payment and have tried to make arrangements with them and they still demand that I make my payment immediately even after informing them that I have lost hours at work due to this whole shutdown. His statement to me was that this was my problem and not theirs and that I have to pay them regardless or return the item I'm making payments on and have my contact cancelled even though I've paid more than half of the contract which is more than what the item was worth to begin with.

This company has been heartless and uncaring about their customers and endangering one of my reference's life to try and collect with making the statement "I will call whoever I want whenever and however I want or deem necessary". I would recommend to anyone looking to do business with rent a center to use your funds otherwise and buy your items somewhere worthy of your time and money and would appreciate your business. The reason I gave one stare is because there was no option for no stars or negative stars and I would not have even given one star, but had no choice in order to leave a review. Do not use this company for anything unless you're looking for grief, aggravation or heartache.