That's true. I personally feel like they do care about their fans, they just felt the need to vent to the minority of fans who can get crazy. I actually think the majority of the fandom is sane, they're just not quite as loud as the insane minority (while they do still express their opinions). While it's true that this fandom has insane fans and it's not perfect (then again, every fandom has insane fans and no fandom is perfect), I think we can overlook that and appreciate the awesome things about it.