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1.0 Vee Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Shit service The bus left 2 minutes before and the driver saw us coming but never waited coz we were stuck in a traffic. We called the customer centre which At first ddnt think it’s exist, the after several tries the lady pick up and I explained to her the situation and she was very rude and hanged up on me . I tried calling again for almost 20 times in 3 hours then another lady pick up and told me to go pay the penalty fee and fax the proof to her and call her back, which i did but the phone just rang and no one is picking up. Like what kind of a customer centre is this? It’s my first time using translux and I will never ever egain they can keep the money and their tickets. Reply Useful Wrong

1.0 Aba Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Customer Care number does not get picked up While I was making my booking, I was informed that the bus was 3 hours delayed and it was suggested (by the person selling me the ticket) that i make a booking with another company. That should have been my first warning sign.

It was a night bus and I wanted to take a nap before I left, so I tried calling the call center to find out how far the bus was. Well over 10 phone calls among 3 people later, no one had picked up. I then called the Greyhound call center number to get an alternative number for Translux and lo, they actually picked up.They gave me the same number, which still wasn't going through. In the end, I forfeited the nap and headed to the station. Reply Useful 1 Wrong

1.0 Nadia Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Bookings dont know the busses they book for clients I booked a ticket for my 27 y old daughter that just informed me that dhe was given a seat between 2 adult males( 21:40) bus from woester to potch. There is no toilet and she us totally afraid.. i tried phoning translux ( no help) im fucken upset and terrified for my child. Jul vat net ons geld maar gee moer slegte diens.. im praying for her to be safe.. no sleep for all of us. Translux julle is sleg Reply Useful Wrong

1.0 Zimkhitha Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Shit service My son forgot his tekkies inside the bus ,I phone your customer care line no response I phoned their head office they dropped the call the bus delayed by 3 hours from east London to joburg .Translux answer you Reply Useful Wrong

1.0 Rachell Freeks Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Rude driver and overall bad experience I booked a ticket on 22 December from Bloem to Cpt. On 3rd I had to postpone my trip to the 5th as the bus I had to travel with broke down ND there was no space on the 4th.



On the 5th, traveling with the 23:30 bus I requested tht my child ND I be placed in seats next to each other. The driver asked me whr I expected him to find me seats, I mustn't come with my nonsense. He was absolutely rude and unapproachable. During the trip I noticed tht my seatbelt did not HV a clip to clip in, so at the stop in Colesberg I informed the driver and told him I don't feel save. I noticed that there were seats in front and 1 was occupied by suite cases. I asked if I can sit in that seat and my child in the open seat next to another child behind the driver.



The driver responded, saying where do I expect the other driver to put his feet. I politely asked him if there are seats reserved for the drivers feet. He answered saying yes the driver must lay on 2 seats ND rest his feet on the opposite seat.



He told me tht even though my seat belt doesn't work, I'm fine at the back. He dsnt HV time for me, I'm just being difficult.



I went back to my seat. I will however never use this busline ever. I HV never encountered bad service like this, not with any buslines I ever used traveling to and from Cape Town.



Will make sure to spread this to everyone I know.

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1.0 Amanda Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Telephone lines go unanswered Our bus stopped at the station and while we made our way towards the bus they drove off. We tried the call center number but the phones just rang and rang. It was 22:15 in the evening. Gross disregard for customer service and safety. Never and never again.





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1.0 Annetjie van Greuning Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Contact Phoning every no I could find for Jhb, Durban and Head office for the last hour over and over and no answer at any no. Reply Useful Wrong 1

1.0 Adele Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 SHOCKING AND UNACCEPTABLE!!!! Translux service is shocking people standing at Bellville station since 5pm for a 6pm bus it is now 9.10pm and NO BUS!

This is unacceptable and another disgrace to to our transport system where elderly are left to wait for a service paid for in the cold with No communication and nobody answers any of your telephone numbers!

ANOTHER FAILING PRASA STORY! PUBLIC USER Reply by Adele 11 Jan, 2020

NO response from Translux to date, they dont seem to care if you are out of pocket due to their failure! Reply by Reply Useful Wrong

1.0 V Mhlakaza Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 UNACCEPTABLE!! We booked tickets from George to Grahamstown 6 weeks ago because we are aware of the fact that December is a busy time. When the bus arrived in the early hours of the morning (late) we were told that despite having a ticket the bus was full! The conductor was exceptionally rude, gave no explanation and I was left standing with a 3 year old and an 11 year old in the early hours of the morning.

I have since tried phoning the contact centre to no avail. This amounts to theft of my money and is UNACCEPTABLE! Having read a few of the reviews I believe this company should be reported to an ombudsman of sort. Reply Useful Wrong

1.0 Rina Makhubela Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Cockroaches roaming around the bus I'm very much unhappy had to travel with cockroaches roaming around the bus, it's even worse when you eating. I couldn't finish my meal. Reply Useful Wrong

1.0 Sharon Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 RECKLESS DRIVER Translux Driver pushed my daughter off the road today, right on to pavement, 29 Nov 2019 10:50, Vereeniging towards East Fourways, General Hertzog street. Went 80+ in 60km zone and straight over Red robot. Reg. ZDP097GP or ZBP097GP. Phoning for hours NO ANSWER. SHOCKING, he did not even slow down afterwards Reply Useful Wrong

1.0 cindy MEINTJES Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 ONLINE PAYMENT NO TICKET This is absoluut the worse I have dealed with, I have been trying to reach Translux for the past week. I did an online payment, no proof of the booking. I need a copy of my ticket to be send to me, the person is leaving the 9 December 2019. Im pass the point of anger!!!!!!!!!!!!!!! Reply Useful Wrong

1.0 Margret Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 Rude staff Bad bad bad that's what I can say... My 1st time using your service n I promise I'll never use it again rude drivers n staff... Cause they late on delivering ticket number ******** there shouldn't even be a rating for this service Reply Useful Wrong

1.0 HOWIE MEYER Translux Head Office, Customer Care, Translux Bus Contact Details 546 Paul Kruger Street +27 11 774 3333 https://www.yellosa.co.za/img/za/r/_1516229872-34-translux-head-office.png 1 refund I AM VERY DISAPPOINTED IN THE SERVICE OF TRANSLUX I BOOKED TICKETS FROM KOKSTAD TO JOHANNEBURGH WITH A RETURN AND THE BUS DID NOT PICK ME UP I WAITED AND WAITED NO BUS I THEN TRIED TO THE NUMBERS ON THE TICKED (CUSTOMER CARE)086 158 9282/011 774 830 NO ANSWER I WANT MY REFUND!!!!!!!! VERY ANGRY Reply Useful Wrong