Do you accept Bitcoin or Bitcoin Cash? Yes, we do accept Bitcoin or Bitcoin Cash for payment. Bitcoin or Bitcoin Cash orders exceeding $250,000 (USD) are not accepted at this time.

How do I pay with Bitcoin or Bitcoin Cash? If you wish to pay for your order with Bitcoin or Bitcoin Cash, simply select Bitcoin/Bitcoin Cash as your payment method in checkout and submit your order. You will be presented with an embedded BitPay invoice. At this time, you will have 15 minutes to submit your payment. You can scan the QR code on the page to pay via your mobile wallet or submit payment from your desktop wallet. If your Bitcoin or Bitcoin Cash order is underpaid, you will be contacted by APMEX customer service with the option of selecting a different payment method. If we do not hear back from you within 48 business hours, your order will be canceled.

Where can I find the exchange rate for Bitcoin or Bitcoin Cash? The exchange rate for orders paid by Bitcoin or Bitcoin Cash will be provided by BitPay. Find the current exchange rate here.

Which wallets work best for my Bitcoin or Bitcoin Cash payment? The price of Bitcoin and Bitcoin Cash is always changing. To prevent those price changes from hurting our customers, we require transactions to be sent within 15 minutes. Most Bitcoin exchanges cannot send a payment that quickly. As a result, the payment can arrive late and need to be refunded. This will cost you time and money. Many Bitcoin or Bitcoin Cash wallets do not fully support payment protocol. These non-payment protocol wallets make it too easy to send the incorrect amount or send your Bitcoin or Bitcoin Cash to the wrong place. BitPay recommends using a Bitcoin wallet that you can trust to successfully use for Bitcoin payments. Compatible wallets can be found here.

Do you accept other cryptocurrencies? At this time we only accept Bitcoin and Bitcoin Cash. Please check back regularly as this is subject to change.

Are all payment methods available, regardless of the size of my order? No. Please see the chart below for acceptable payment types and order amounts. Order Amount (USD) Preferred Payment Types Payment Due* $0.01 - $1,499.99 Credit Card, PayPal, Personal Check, eCheck, Cashier's Check, Bitcoin, Bitcoin Cash 5 Business Days $1,500 - $25,000 Credit Card, PayPal, Bank Wire, Personal Check, eCheck, Cashier's Check, Bitcoin, Bitcoin Cash 5 Business Days $25,000.01 - $100,000 Credit Card, PayPal, Bank Wire, Personal Check, eCheck, Bitcoin, Bitcoin Cash 5 Business Days $100,000.01 - $250,000 Credit Card, PayPal, Bank Wire, Bitcoin, Bitcoin Cash 5 Business Days $250,000.01 - $500,000 Credit Card, PayPal, Bank Wire 5 Business Days $500,000.01+ Bank Wire 5 Business Days

* Please note that Bank Wire payments must be received within 3 business days. * Please note that Bank Wire payments must be received within 3 business days.

Is there a discount for paying with Bitcoin or Bitcoin Cash? Yes. Bitcoin and Bitcoin Cash payments qualify for a 3.0% cash discount.

Can I change my payment method to or from Bitcoin or Bitcoin Cash? Changing to Bitcoin or Bitcoin Cash is not permitted as this payment option is only available when your order is placed on our website. Similarly, at this time, we cannot change an existing order from Bitcoin or Bitcoin Cash to another payment method.

How long will it take to ship my order? Once your payment has cleared through BitPay, we will begin packaging and shipping your order. Many Bitcoin and Bitcoin Cash orders qualify for our QuickShip® Program, providing next-day processing for domestic orders, with some exceptions based on the order contents. Once your order has shipped, you will receive an email confirmation that includes the tracking number. This information can also be found on your account page.

How long will it take to get my package? APMEX generally packages and ships your order the following way (applies to domestic orders only): Credit Card, Bank Wire, PayPal, Bitcoin or Bitcoin Cash Orders (containing Pre-33 Gold or Jewelry) - Ship within 2 business days following the date of confirmed payment.

Credit Card, Bank Wire, PayPal, Bitcoin or Bitcoin Cash Orders (not containing Pre-33 Gold or Jewelry) - Ship within 1 business day* following the date of confirmed payment.

All Personal Check and eCheck Orders - Ship after a 4 business day holding period to verify funds. Additional holding days may be added if your bank delays confirmation of your check payment. Due to an increase in fraudulent activity, we no longer view bank/certified/cashier’s checks to be “as good as cash.” They are now also held for verification of funds.

C.O.C. Orders (containing Pre-33 Gold or Jewelry) - Ship within 2 business days following the order date.

C.O.C. Orders (not containing Pre-33 Gold or Jewelry) - Ship within 1 business day following the order date. All these timelines exclude weekends and holidays.

* APMEX will provide our QuickShip® Program with next-day processing of domestic orders not including Pre-33 Gold or Jewelry paid by credit card, PayPal, Bitcoin, Bitcoin Cash or bank wires. Restrictions apply. Orders containing product(s) not designated with the QuickShip® logo may be subject to fulfillment delays.

Can I cancel my order? Once we have issued a confirmation number, all prices are locked-in, whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them canceled. However, we realize rare situations happen where orders need to be canceled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8 a.m. to 8 p.m. (EST) Monday – Thursday or 8 a.m. to 6 p.m. (EST) Friday. All cancellations are subject to our Market Loss Policy plus a $35.00 (USD) cancellation fee. Cancellations may only be approved over the telephone. At that time, if any market loss to APMEX has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of APMEX. Additionally, APMEX is not responsible for any change in the Bitcoin exchange rate at the time of your order cancellation.

Can I pay market loss using the Bitcoin or Bitcoin Cash payment option? The Bitcoin or Bitcoin Cash payment option is not available for the payment of market loss. These fees can be paid by credit card, personal check or bank wire.

What is your return policy? We guarantee your satisfaction at APMEX. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by live chat, email at service@apmex.com, or by telephone at (800) 375-9006 during normal business hours within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items and, at that time, you will be given a Return Authorization Number. All Bitcoin or Bitcoin Cash refunds are issued through BitPay at the USD rate at the time the refund is processed. APMEX is not responsible for any change in the Bitcoin or Bitcoin Cash exchange rate at the time of refund. Refunds for returns are not processed until after the returned item(s) has been received and verified.