How long have you owned the game? if you have just bought it there was a MASSIVE patch released a few months ago which does take one helluva long time to download. if you have had the game a while and it has just recently stopped working then your best bet is to contact EA support for a resolution, although good luck with that because in my experience EA support is run by a bunch of condescending sphincter lickers who have no right to walk on gods good earth and they need to be dragged testicles first over a 2 mile dragstrip covered with broken glass and battery acid