"Offering support via Messenger is the next important step to provide our customers the best possible mobile experience," said Merle McIntosh, Newegg's SVP of Sales and Marketing. Messages sent during business hours will be dealt with immediately, while those sent outside those hours will get a response the following day. So if you've been wondering why that shipment of yours has yet to arrive, go ahead and send them a message through Messenger -- and maybe throw in a few angry emojis too if you feel like it.