Returns & Refunds

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service. For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on an item returned due to the suspension of service, or you may resend the item with the existing postage once service has been restored. If you choose to resend the item later, you must cross out the markings "Mail Service Suspended — Return to Sender."

For more information about refunds for Mail Service Suspended due to COVID-19 and to see instructions on how to file a claim, visit File a Claim and click the "International Shipments" tab.

Military Mail

Unless noted otherwise on International Service Alerts, service suspensions to a particular country do not affect delivery of military and diplomatic mail.