Why is eBay making this change? We want all eBay sellers to succeed by creating high-quality listings that turn the millions of eBay browsers into buyers, and keep them coming back for more. Sellers will have access to insights for creating winning listings in the most appropriate format: fixed price when you know an item’s value, and auction-style when you are unsure of the value of your item and listing duration. We hope sellers will also enjoy increased buyer engagement, increased conversion, and most sellers will experience no change in fees, while some will have the opportunity to pay less in fees by reviewing their current listing strategy and making adjustments.

How does this change benefit me? Most sellers will experience no change in fees. Some will have the opportunity to pay less in fees by reviewing their current listing strategy and making adjustments. These adjustments will help sellers create sales-winning listings in the most appropriate format. By making these adjustments, sellers can improve item visibility and reduce clutter on the site—as well as potentially increase buyer engagement and conversion.

Are my overall fees going to change? We don’t expect the overall fees to change significantly for most sellers. Some sellers may see an increase in fees, which can be reduced by adjusting their listing format, listing duration and improving the quality of their listings. Most sellers will see their fees stay the same or decrease.

Will there be any change to Motors Vehicles and Real Estate fees? There are no changes to Motors Vehicles or Real Estate fees at this time.

Where can I find recommendations to improve my listings? You will find some great, personalized tips in the Selling section of My eBay or general best practices within the seller information centre to optimize your listings and increase your chances of selling the first time around: Price recommendations based on eBay market analysis

Title recommendations based on other listings in the category

Item specifics recommendations to improve your listing’s discoverability via search

Recommendations for the number and quality of your photos

How do the unlimited insertion fee credits for auction-style listings work? Free listing* allotments will be used first and will not be charged an insertion fee, regardless of whether the listing ends in a sale or not. Once those allotments are used up, auction-style listings will be charged an insertion fee, which will be credited back to you if the item sells. This will apply to all listings in nearly any category†, including media. Sellers will receive only one insertion fee credit per sold item, but there is no limit on the number of sold items for which they can receive this new credit. Credits will take place at the time of the transaction, and will be reflected on the invoice at the same time as the final value fee.

Will listing upgrade or feature fees be credited for auction-style listings that sell, along with the insertion fee? No, only the insertion fee will be credited.

How does an auction-style listing that does not end in a sale count against my monthly allotment? Your monthly allotment will not be credited when an auction-style listing ends in a sale. Therefore, the allotment is first used—without regard to whether the item sells or not.

How are my allotted auction-style listings dedicated to Collectibles categories different than the insertion-fee credits for auction-style listings that end in a sale? Allotted auction-style listings in Collectibles categories are not charged an up-front insertion fee. If you are a seller without an eBay Stores subscription, auction-style listings in Collectibles categories will come out of your monthly allotment of 20 dedicated auction-style listings in Collectibles categories per month first. If you list more than 20 auction-style listings in Collectibles categories per month, additional listings will be deducted from your other 20 free listings* every month (to the extent that you haven’t already used them): those that can be used in fixed price or auction-style—in nearly any category†. Once those allotments are used up, auction-style listings in Collectibles categories will be charged an insertion fee of $0.30, which will be credited to you if the item sells. If you are a seller with an eBay Stores subscription, you’ll receive an allotment of 100 auction-style listings dedicated to Collectibles categories. Any auction-style listings in Collectibles categories—over the monthly allotment—will be charged the insertion fees below, which will be credited to you if the item sells: Basic: $0.25

Premium: $0.15

Anchor: $0.10

What if I list an item in two categories—one Collectibles category, and another non-Collectibles category? When listing items in two categories, the monthly allotment or insertion fee credit will be based on the primary category. The second category will be charged standard rates, and are not eligible for the insertion fee credit. Learn more.

Will I still be able to add Buy It Now for free to my auction-style listings? If you are a seller without an eBay Stores subscription, you will still be able to add Buy It Now for free. eBay Stores subscribers will still pay a listing upgrade fee to add Buy It Now to their listings, and these fees will not be credited if the item sells.

Where can I compare the current fees to the upcoming ones? You can see the new fee structure that will take effect on May 1, 2015 on the rate card. Click here to compare to the current fee structure.

When will these changes be reflected in the Fee Calculator and Fee Illustrator? The Fee Calculator and Fee Illustrator tools will be updated on May 1, 2015. As always, these tools will be available to all sellers, at no cost.

When will these updates take effect? The changes will go into effect beginning May 1 at 00:00:00 (12AM) Eastern Time—for both new listings and listings renewed on or after that date.

Where can I go to keep track of my monthly allotment? The ‘Promotional Offers’ module within My eBay will keep track of both your monthly allotment and any applicable listing promotions.

I sold an item via an auction-style listing, and the buyer returned the item. Will my insertion fee still be credited in this case? Yes, as credits will take place at the time of the sale commitment.

Will this affect the fees I pay to PayPal? There are no changes to PayPal fees at this time.

Are fees still based on the total amount of the sale—item price plus shipping? Yes, as buyers typically take all costs into consideration when making a purchase—including shipping. Having the final value fee based on the total cost also limits listings with high shipping costs but below value item costs, which reduce buyer engagement.

I’m an eBay Top Rated Seller. How will this affect my listings that qualify for the 20% Top Rated Seller discount? These changes have no impact on Top Rated Seller discounts. Get more details on Top Rated Seller requirements and benefits.

How do I choose the right listing format? Here are some general guidelines to help you select the best format for your items: The right format for the majority of items listed on eBay, choose fixed price when: You know the value of your item or know the exact price you need to get for it

or know the exact price you need to get for it You have multiple items that you can place into one listing

that you can place into You have a lot of inventory and an eBay Store and want to minimize your upfront insertion fees

and an eBay Store and want to minimize your upfront insertion fees You want your items to be available to buyers for more than 10 days A profitable format when used according to the guidelines below, choose auction-style when: You’re unsure of the value of your item and want the eBay Marketplace to determine its value

and want the eBay Marketplace to determine its value You have unique and hard-to-find items that could attract demand and spur a bidding war, which could maximize profits from your listing

that could attract demand and spur a bidding war, which could maximize profits from your listing You have items whose market value may fluctuate.

Use a combination of both auction-style and fixed price by adding the Buy It Now feature when you sell a variety of items and want to attract both bidders and buyers—those looking for a deal on auction-style listings and others who prefer the convenience of fixed price purchases. Be sure to price the Buy It Now much higher than the bidding start price.

What listings fall under the Collectibles categories? Collectibles categories are as follows: Antiques

Art

Coins & Paper Money

Collectibles

Dolls & Bears

Entertainment Memorabilia

Pottery & Glass

Sports Memorabilia, Cards & Fan Shop

Stamps

Toys & Hobbies Note that the additional 20 free auction-style listings* provided to sellers without an eBay Store are dedicated to Collectibles categories only. Listings in Baby, Health & Beauty, Clothing, Shoes & Accessories, Jewellery & Watches, which prior to this change has a different allotment, as well as other categories are deducted from your monthly allotments.

What listings fall under the Media categories? Media categories are: Books, DVDs & Movies, Music, and Video Games.

I’m an eBay Stores subscriber. What are the price changes affecting listings in Media categories: Books, DVDs & Movies, Music, and Video Games? Basic- and Premium-level subscribers who exceed their monthly allotment will see an increase in insertion fees when listing in fixed price format in the Books, DVDs & Movies, Music, and Video Games categories. Anchor-level subscribers will not see an increase. Starting May 1, these fees will be as follows: Basic: $0.20 per listing

Premium: $0.10 per listing



Anchor: $0.05 per listing



What impact will this have on Good ’Til Cancelled listings? Good ’Til Cancelled listings created or renewed on or after May 1, 2015 will be subject to these changes. Insertion fees and advanced listing upgrade fees are charged every 30 days.

Are all categories eligible for free listings? You can take advantage of your free listings* in all categories except Real Estate, Motors Vehicles, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment, and Commercial Printing Presses. See all exclusions and restrictions.

How will listing promotions affect my free listing allotment, and where can I keep track of all of my different types of promotions and free listings? Listing promotions are always outside of any monthly allotment. You can keep track of both your allotments and promotions via the Promotional Offers module within My eBay. For sellers not using Selling Manager, this is found within the All Selling area of My eBay.