1.0

Brenda Goosen

FIRST NATIONAL BANK (HEAD OFFICE) FNB Botswana Contacts P.O. Box: 1552 +267 3956868 https://www.localbotswana.com/img/bw/e/_1547814506-28-first-national-bank-head-office-fnb-botswana-contacts.png

1

Good morning. I have a complaint regarding the service in FNB Lobatse. My husband is disabled and I phoned he branch to make an appointment so that me and my husband can come to see them regarding a loan. If I am correct, disabled and old people must be helped first. When I came into the bank there was NO chair for him to sit on. Only 3 chairs that was occupied. I asked for a chair for my husband because he can not stand. He only have 1 leg. The employee who I asked starts laughing and thinks it was a joke. 1 of the customers was so nice to give him her chair. Then I had to wait until I could see 1 of the other employees working at FNB. I explained my situation to him and he said that he will help me. He spoke with my husband and it took him 10 minutes to get the form my husband had to sign. Then I had to hear that the 1st employee whom I phoned did not tell me about all the forms that I need for the loan. After my husband signed the form I was informed that I could go straigt to Lala. When I got to Lala she started with another clients letters on the computer while I was sitting in front of her. It was 15 minutes I had to wait and then she attended to her phone that was ringing. Then 1 of the other employees came into her office and she attended to her. I asked them for the forms my husband signed and they asked me why. I told them I want my forms so that I could leave because I did not get any service from Lala.(I was for an hour in the bank already before I was send to Lala's office). Lala told me I jumped the Que and that the other person was there before me. I told her that I phoned to make arrangements but they forgot about me. This is not the 1st time I have problems with FNB Lobatse. The Company I work for also struggle now for the last 3 to 4 months to open an business account for 3 of our offices. All our Company accounts is with FNB Lobatse but the service is very poor. We do not get any service from FNB Lobatse because Lala never phone me back and our forms if getting lost in her office. I had to give the same documents to her already 5 times. We decided that we will have to move all our personal and business accounts from FNB Lobatse. I wanted to apply for a loan for myself at FNB Lobatse because I am a long time client but there is NO absolutely NO service in FNB Lobatse.