Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Compared with all that's happened so far, in terms of past companies that didn't deliver, SEO Gorillas has been the only team to back up their claims, and admit to mistakes. Dropping my price in half, and performing more work, has been huge. I'm a little upset with not being on the first page, but it was simply due to SEO Gorillas not realizing how much competition there was in the Toronto area, much of it from companies that shouldn't be in the business at all.

I've had a massive increase in calls for attic insulation, amounting to 8 to 9 times what I'd been getting before. I think that I need to give the work more time, and we will start seeing a change for the roofing side as well. I haven't gotten many web form inquiries, but this may not be very relevant.

I have jumped a number of pages, from being in 200th place for some keywords to 30th and even 4th or 6th. The results have been good, but I haven't seen enough results to say that SEO Gorillas has been successful. They are a good company, though.

After the calls come in, it's up to me to close them or not. SEO Gorillas's team did their job for this part. The attic insulation will start in a few weeks, but the roofing side is my main concern. We have seen increased calls, but haven't met our target. The fact that SEO Gorillas dropped my price in half because of this has been huge.

What did you find most impressive about SEO Gorillas?

I found SEO Gorillas to be a personable group. We're a big company, but still try to have a personal connection with clients, and I've seen this with SEO Gorillas as well. I had been cheated by a company that dropped us from the first page and destroyed my website and was concerned about my relationship with SEO Gorillas. They took the time to call back and reassure us about the work, no matter how many times we contacted them.

Another team I contacted got mad during the interview process because I wasn't confident I'd choose them and started name calling and being unprofessional. I wondered how a company that reputable could have this behavior. The fact that SEO Gorillas took the extra time to deal with a customer who was stressed out, worried, and panicking, and make them understand that the situation would be fixed in time was great.

I've gotten many cold calls from web agencies, and I've learned the hard way that many of them are reaching out in order to get more business without knowing anything about my situation – at the same time knocking other people's work without knowing what they're talking about. SEO Gorillas took the time to explain things to me and to make sure that I wasn't taken advantage of.

Are there any areas SEO Gorillas could improve?

I don't know if I was supposed to have reached the first page by May 2016. If that's the case, SEO Gorillas could have improved its performance. I do believe that their team is trying, and SEO Gorillas is actually doing what is supposed to be done. I hope that my gut is right and that all the extra work I've seen, as well as the drop in price, are a good indicator. My business is picking up, and I'm getting more calls.