Medford is close to announcing its formal launch of SeeClickFix, a program that allows residents to report non-emergency issues to the city via a website and mobile app.

City Hall staff began testing the system Feb. 26, and Mayor Stephanie M. Burke said earlier this month that city employees responded successfully to a number of service requests.

Burke said preparation to roll out SeeClickFix was going well, adding one employee even asked to enroll in the city’s cellular phone plan in order to obtain a smartphone, which will allow the person to track service requests on-the-go.

Burke said the city was making final adjustments before formally launching the program in late March or early April.

“This should be a way to really make things more efficient in this building,” Burke said previously.

SeeClickFix allows residents to report issues such as potholes, broken streetlights and missing signs to City Hall, and then receive updates as issues are worked on and resolved.

The program has been in place for several years in a handful of surrounding communities, such as Malden, Melrose and Somerville.

In February, members of the Medford City Council said they were concerned the city’s Department of Public Works (DPW) was not prepared to respond to all the service requests anticipated upon the program’s launch.

“This council has been on record asking for additional staffing levels, in particular for the DPW, to address some of the 311 complaints that are going to start filtering through electronically,” said Councilor Michael Marks.

At a Feb. 9 meeting, the council approved a resolution by Councilor Adam Knight requesting the city evaluate staffing levels within the DPW before it implements the new program.

“It’s hugely understaffed compared to other cities,” said Councilor Rick Caraviello, of Medford’s DPW.

Despite the council’s concerns, Burke said the DPW is prepared for an increased workload under current staffing levels.

“I do believe they can respond [to requests],” she said. “But it takes a certain strategy.”

Burke said city personnel would be held accountable for responding to service requests by departments heads, who in turn must answer to Burke.

“That pressure will lie with our department heads,” Burke said.