We know there's a lot to read here, but it's all important & will answer many questions you may have. PLEASE read them thoroughly before placing your order!



***CANCELLATIONS

Please shop responsibly, we don't offer cancellations OR returns for any reason. Etsy has added the handy 'request cancellation' button, but this does not mean you can swing by all happy to see us & then dump us in the morning. Your purchase is a contract, just like on Ebay!



WRONG ADDRESS

PLEASE make certain that your registered Etsy address is the correct address for shipping! Especially Internationally. If you are sending a gift, use the feature on your Etsy account to change the shipping address.

If you have used the wrong address, purchase a second order using the correct address & request a cancellation for the incorrect one. This is the only accepted time for a cancellation. It is your responsibility to provide accurate shipping information at this time.



SHIPPING COSTS

Doormats are hella heavy! We charge $15.95 for continental US shipping and $3 each for additional mats in the same order.



SHIPPING TIMES

We make every doormat individually when you order it. We're not Ikea! Please normally allow up to 10 business days until shipping. It's often much faster, so look for your tracking email



RUSH ORDERS

If you need a doormat in less than 10 business days, or a custom orders in under 20 business days is a $30 rush order fee and additional shipping charges.



INTERNATIONAL ORDERS

Canada is shipping all sizes. All other countries are limited to SMALL 6"x30" and THIN 20"x32" mats Worldwide, medium Large & X-Large mats will be an additional $100+ in the UK & EU.



Price DOES NOT include import taxes and fees- I have no control over these or ability to calculate them.

**International orders may be subject to import taxes on arrival**

you will receive a notice from your local delivery service with information on arrival.



MEDIUM, LARGE and XL mats may have additional shipping costs Internationally.



International orders can take 2-8 weeks to arrive. We have no say in the time it takes customs to clear a package or ability to track it once it has left the US. PLEASE use the tracking information provided & contact your postal provider for information on it's whereabouts BEFORE contacting us. We don't have any more ability to delve into customs offices than you do!



RETURNED TO SENDER

Sometimes packages are returned to us as they are unclaimed by buyers or an incorrect address was provided. If this occurs, you will be contacted for address corrections & billed for additional shipping. If you do not respond within 3 days, your sale will be canceled, and your money refunded, less packaging & shipping costs. Please make sure your addresses are correct!



APPEARS TO BE LOST, MARKED AS DELIVERED

We have heard from a few customers lately upset that their mat is missing. EVERY ONE WAS FOUND! Either with a neighbor, hidden or at their local UPS/USPS office.

We have no special sources inside the mail systems- use your tracking number & be a detective for that doormat!



If your package is marked as "delivered" but you haven't received it, PLEASE ask any and all roommates, neighbors, and search the neighborhood to see if your package hasn't been misplaced. The delivery people will hide them in bushes, around corners, etc. Every time this has happened, the item has been found nearby. PLEASE look thoroughly BEFORE contacting us. It is physically impossible for me to find the package for you & stressful for us here!

If you still believe your item was lost in transit, then contact your local UPS/ USPS office and us with your tracking number & phone number- they will then start an investigation.