According to users of the unofficial subprogram of Poloniex, the exchange does not credit account balances when orders are canceled. A user wrote:

"When I cancel an open order, the original USDT value is not returned.Usually, the value of purchase planned is returned to my total and all is well, but just noticed today that every time I cancel an order, the "estimated value of funds" (tab DEPOSITS & WITHDRAWALS) becomes smaller and smaller and never returns to the original total. "

Poloniex replied via his official Twitter account today, saying:

We Investigate on canceled order reports that would not credit account balances. – Poloniex Exchange (@Poloniex) January 17, 2018

Since then, many reddit users have claimed that their account balances have been restored to the appropriate level.

But wait, there are more

Other writers complain of account balances reflecting inaccurate or even negative amounts:

"Mon Margin account was ejected a few minutes ago My positions are in profit, and still show as such individually, but I suddenly see "Forced Liquidation" alerts and a Margin of ~ 16% Fortunately, none of my posts has been liquidated, but I am now unable to handle any of them because of the margin being so low.I have already encountered similar problems with the margin system and they have Usually, they have just a system problem and everything will be restored. "

Poloniex also answered this question, stating that they are working to restore the correct balances and will put e n pause all forced liquidations. :

Some balances are off and will be corrected. – Poloniex Exchange (@Poloniex) January 17, 2018

Customer Service

While virtually all cryptocurrency trades experienced significant growth difficulties, users have complained about Poloniex customer service issues for nearly a year. Many have complained of extremely long response times to tickets, a user claiming that he waited more than 158 days to get an answer to his ticket.

Another user writing:

Checking out for 3 months !! It's crazy !! Do I have to have a lawyer? I can not access my own money! "

The author of this article has personally suffered delays of more than a month when he withdrew funds.Despite the highest level of verification and the use of 2FA, three times, this author has had withdrawals waiting for approval for several weeks, despite numerous support tickets asking for help.