Hi Everyone,

Two months ago, we announced that the first version of Minerva, our Admin AI, was live and taking action on chat text messages from CS:GO matches.

Since then we have been working on defining other forms of toxic behaviors and are now pleased to announce in-game reporting, which will enable you to flag specific abusive behaviors and create cases that will help training Minerva.

TL;DR

Introducing in-game reporting which will allow to report a player for a specific negative behavior when it happened;

In-game reports represent the foundation to help training Minerva on abusive voice chat, griefing and other abusive behaviors;

Toxic messages decreased by 30% since Minerva’s launch.

WHAT IS IN-GAME REPORTING?

In-game reporting is our latest new feature that will allow our CS:GO players to report a teammate for a specific abusive behavior at the exact moment it happened. This means you don’t need anymore to wait until the end of the match and can now be a lot more specific in what to report.

You can use this feature from our web app, PC client and in-game overlay. To report someone during an ongoing match, simply head over to the match room and click on “REPORT PLAYER”.

This will open a modal, choose the teammate to report and the behavior you wish to report them for.

In each report, you can select only one reason and you will be able to report the same player for the same reason up to three times per match (this limit will not apply if the reason is different).

When reporting in-game, you can choose from the following list:

Abusive voice chat

Abusive text chat

AFKing

Friendly Fire

Intentionally blocking a teammate

Throwing / Suiciding

Other Negative behavior ( giving up / ghosting / telling positions / etc. )

WHAT WILL IN-GAME REPORTING HELP ACHIEVING?

From your in-game reports, we will generate short video clips of specific abusive behaviors. This clips will be recorded around the report’s timestamp. It is very important that you report someone as close as possible to when they were abusive, either immediately after or in the first available buying break.

These clips will then be submitted to a new web portal (spoiler alert!) where members of the community will be able to review and judge them.

Thanks to your help, Minerva will not only be able to start taking action, but will also learn how to identify abusive behaviors and with time, she will start making her own predictions and decisions.

In-game reports do not affect FBI and will not generate unsportsmanlike conduct bans.

WHAT’S NEXT

In her first few months since her launch, toxic messages have dropped by 30%. Since October 1st, Minerva has issued more than 150,000 warnings and 40,000 bans for abusive text chat.

Her impact has started to improve the experience on the platform: the percentage of matches with at least one toxic message in them (on all cs:go matches) reduced by 13.30% and the percentage of players that typed at least on toxic message in a month (on all csgo active players) decreased by 11.58%.

We are now very excited to work on the next stages. In-game reporting represents the foundation to start addressing abusive voice chat and griefing.

In the new year, we will announce how you will be able to participate in the process of reviewing these clips and helping Minerva learn.

Merry Christmas to everyone,

The FACEIT Team