Process the refund and add my return shipping costs to it

Process the refund and add my return shipping costs to it

Process the refund and add my return shipping costs to it …

Process the refund and add my return shipping costs to it …

Promised a refund for the TWD Guardian pack. Package delivered anyway. Had to pay shipping to return. Still no refund and no communication. 12/06/2019 - Requested refund for the TWD Guardian Pack due to quality concerns 01/09/2020 - Received response that they would process the request 02/11/2020 - Inquired about refund as nothing has happened 02/11/2020 - Received response they are still processing 02/12/2020 - Package delivered to door with no ability to refuse (not home) 02/15/2020 - Package taken to UPS to be returned, had to pay since it was delivered to my door 02/15/2020 - Sent email with receipt of shipping costs requesting the cost be added to the promised refund 02/19/2020 - UPS reported the package delivered back to the facility As of today still no communication and no refund. Its been 77 DAYS since this process started

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Honestly I asked for a refund in December of 2019 and it is now March 2020 and have received promises that i would be getting my refund within 5-7 days this has been going on for months with the same copy paste response

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