DirecTV is letting at least some customers cancel subscriptions to its Sunday Ticket package of NFL games and obtain refunds if they cite players’ national anthem protests as the reason, customer service representatives said Tuesday.

Sunday Ticket’s regular policy doesn’t allow refunds once the season is under way. But the representatives said they are making exceptions this season—which began in September—in response to the protests, in which players kneel or link arms during the national anthem.

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