We are glad that you experienced some positive aspects during your stay with us at the Radisson Hotel Toronto East and found our staff to be accommodating. The hotel is in the process of upgrading areas of the hotel one of them being our elevator system and that is why one of the elevators were out of order. The upgrade to this elevator car is almost completed and it will be 100% brand new. unfortunately there was a mechanical issues with one of the other working elevator with has now been fix and both remaining car travel to all floor. We hope that in to future you will provide us with another change to change your opinion of our hotel in the future once the upgrade have been completed.

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