WordPress Support & Help FAQ

Get answer to all your common questions and queries for WP websites.

Is WordPress free to use?

In short, Yes. It is the most popular software and a content management system to build websites and is completely free to use and download, you can install it locally on your computer but to use WordPress on the web there are other costs associated with it, which are:

1. Domain name - You need to purchase a domain name if you need a website address of your choice like www.yourcompanyname.com.

2. Web Hosting - Now you have a domain, you also need a good web hosting to make your website live on the internet. Hosting has a recurring costs, there are different plans available with different hosting companies, you can select the desired plan as per your requirement or ask us to help you to choose one.

3. Plugins can cost - Even though there are thousands of plugins available for free on the WordPress repository through which you can extend the functionality of the core WordPress platform but anytime if you need a complex functionality for your website, purchasing a premium plugin or upgrading to pro version of the plugin will be necessary.

4. Custom Development cost - Again if you have some custom requirement and no free or premium plugin can fulfill your this specific need then going for custom development work is the only solution, for which you need to hire a company having expertise in WordPress development work like us if you do not know WordPress codex and are not good with writing codes in PHP.

5. On-going Maintenance - As WordPress is ever growing and evolving everyday with the help of community who contiributes to the development of WordPress codex for further enhancing the software and to remove bugs, there are always frequent updates with WordPress, plugins and themes which can affect the performance of your website and hence there will be requirement of properly maintaining the website on regular basis. If you cannot do it by your own or don't have enough time to manage the site, then we can help.

With our affordable monthly maintenance pricing you can get rid of all the expensive maintenance you are paying to other companies on regular basis, we can reduce your maintenance cost to 50%, call our team to know more on how we can assist you in reducing the costs.

What is the difference between WordPress.com and WordPress.org websites?

The major difference between the two is that WordPress.com is fully hosted and managed services by WordPress.com itself, whereas WordPress.org is a self-hosted version, (also see - What is self-hosted?) an open source community driven platform, you need to purchase a good hosting to install, run and use WordPress.org. Other than this WordPress.com comes with some restrictions related to plugin and themes installation and customization due to security concerns but as WordPress.org is a self hosted version and is under the control of your hosting account, you have no limitations of any sort and gives full freedom to install or use any third party theme and plugin to customize the look and feel of your website as per your requirement.

How do I know on which WordPress (.com or .org) my website is based?

It is very simple, if you have signed up with any hosting services or company and paying monthly or annual fee to them to host your website then it means your website is based on and using WordPress.org package but if you are only paying annual fee to WordPress directly then it is clear that you own a WordPress.com website.

What is self-hosted WordPress?

Self-hosted WordPress are those websites which are powered by WordPress.org platform, it needs to setup with any third-party hosting company for which you pay directly to your hosting provider for providing hosting services and web space to install WordPress software package which you can dowload for free from WordPress.org website. Self-hosted WordPress gives you more customization power related to themes and plugin installation, it also gives you the ability to modify the code of your website files as per your needs.

If you need any help for WordPress setup and installation on your hosting web space, please do contact us today.

Getting phone support

WordPress do not provide phone support directly and there is no phone number for WordPress.org, all communication done is online, either through email or chat (chat is available only if you have a paid plan or upgrade with Wordpress.com). For WordPress.org or for your self hosted WordPress website you only have option of getting help through WordPress.org community support forums but as we are professional experts on WP you can always call our toll free number - 1-877-994-9757 to get help on phone for your websites.

Is there any sales support for WordPress?

There is no pre-sales support provided by WordPress directly. Only WordPress.com users can get after-sales support through live chat support and screen sharing sessions.

For more info on WordPress you can contact us on our sales support number - 1-877-994-9757 and get free assistance on WordPress by our experts.

There are many ways to get connected with WordPress engineers for getting 24/7 customer support but first you need to know on which WP platform (.com or .org) your website is based and accordingly choose your options below:

To contact with WordPress.com on live chat which is available 24x7 for their paid customers only, it is 5 days a week for Personal and Premium Plan but Business Plan users can contact on weekends too, for connecting with a specialist you need to:

For more information you can also follow this detailed step by step guide for contacting support.

WordPress.org community forums is a good resource to get free help from experts if you have a self hosted WordPress website, all you need to do is:

Tip: If you cannot wait for the replies on "Community Forum" and need quick resolution for your website then you need to hire a third party web developement company having expertise on WordPress like us to get instant premium support for your website.

Note: We also provide support for WordPress.com websites but for this you need to first transfer your WordPress.com website to WordPress.org, we can help you in the transfer and migration process, both the platforms has their own advantages and disadvantages, we recommend that you should be aware of everything before making this move, for more info please see this Help FAQ above.

Without any doubt, our Number #1 pick is always WordPress Contact Form 7 Plugin which is available for free to dowload from WordPress plugins directory. Currently it has 1+ Million active installations. It has all the features of a basic to mid level contact form but if you have more complex requirements then there are various paid add-on and extensions available from third party developers to enhance the functionality of this free plugin.

How do I login to WordPress admin?

To access or login to WordPress admin dashboard to manage your website, to change themes, install plugins, create posts and pages or to make any changes on your website you need to use the default WordPress login which is:

First Option:

http://nameofyourwebsite.com/wp-admin/

This login address will always work if everything is fine on your website but in any case if it doesn't work then you should try the second option as mentioned below, just make sure to replace nameofyourwebsite.com with the actual name of your domain or website URL in both the examples.

Second Option:

http://nameofyourwebsite.com/wp-login.php

Please Note: if the second option works and first option doesn't then it simply means that there is some problem with your WordPress login, to fix this issue you can always get in touch with us.

How to link and make phone number clickable in WordPress?

To make a click-to-call phone numbers in WordPress there are two ways:

1. HTML Code

You can write a small piece of HTML code to make a click-to-call number in WordPress, please see below:

<a href="tel:8779949757">Click to Call</a>

Just copy and paste the above code in your WordPress editor, make sure you are in Text mode of the editor and not in Visual mode and it will give you this output - Click to Call, also make sure you don't use dashes in between the phone digits and change the number with your own phone number.

2. Using WordPress Editor

For this make sure you are in the visual mode of Wordpress editor and perform the following steps:

1. Write the phone number in the WordPress editor of the page or post where you want to display the number.

2. Highlight the written text (number).

3. Find and click "Hyperlink" icon button in the WordPress editor toolbar.

4. Enter tel:phone digits - like tel:8779949757 without any dashes.

5. Finally, click on apply link.

What is Gutenberg editor?

Gutenberg is a codename for a new type of WordPress editor to build and publish posts and pages. It is also known as "block" editor. You can easily add, delete and customize each block to control the layout of your website without worrying about the alignment of texts and images. It gives the ability to create media-rich elements for posts and pages.

How can I use Gutenberg?

You need minimum WordPress 5.3 version to use Gutenberg, with 5.4 version it is used as a default editor.