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Members of an Alberta gym chain say they’re continuing to see charges despite the gym’s closure on March 17 amid the COVID-19 pandemic.

Some members of GYMVMT, the gym chain previously branded as World Health and Spa Lady, also say they’ve been unable to contact the company to freeze their accounts after attempting for weeks to get in touch.

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Brittany Ann, a Calgary member of GYMVMT, said she called the company to put a hold on her membership before they shut down, opting to play it safe by not going to the gym since she has an autoimmune disease. She had a temporary hold put on her account but hasn’t been able to contact anyone in the weeks since, even as she continues to be charged.

“I’ve been trying to reach them for the past two weeks. Not a single person has responded to any of my emails, phone calls or inquiry forms they’re telling everyone to fill out,” Ann said.

“I’ve been charged twice now for facilities that I’m not able to use.”