Carole and Jack Yates, Cedar Falls

Letter to the Editor

Iowa's Department of Human Services Director Jerry Foxhoven said in a Register article that the Iowa Medicaid program has high levels of customer satisfaction. [DHS chief gives glowing marks to agency, Nov. 29] We would like to see evidence of this because we are not satisfied. In fact, our daughter is potentially in danger because of a new DHS requirement that requires agencies to increase the time spent at home for consumers who receive 24-hour services.

As of Dec. 1, our daughter and her roommates will be home alone for most weekdays. This could endanger our daughter because of her lack of judgment to determine what is safe and because of her need for a healthful diet and exercise to control a circulatory problem. This may cut DHS costs, but it puts many vulnerable Iowans in jeopardy.

No, we are not satisfied and we hope other parents, guardians and family members of people on Iowa privatized Medicaid who are not satisfied will tell DHS and the governor their dissatisfaction.

— Carole and Jack Yates, Cedar Falls