2016-03-29 22.15.59.png

A screenshot of the TriMet Tickets app, developed by GlobeSherpa. A future update will include integration with the ridehailing service Lyft and the carsharing service Car2Go.

(The Oregonian)

Users of the TriMet Tickets app widely reported their paid digital fares suddenly disappeared Wednesday morning, apparently a hitch in the rollout of the newest version of the app.

TriMet and its contracted appmaker, Moovel, previously told The Oregonian/OregonLive it planned to roll out an updated app on Thursday.

When the update was pushed out on Wednesday, users found their purchased tickets had disappeared. They included activated monthly, weekly and biweekly passes as well as unused individual fares.

Moovel, the company that developed the app, said the issue affected only users of Apple's iOS products. A spokeswoman said a patch to fix the error has been submitted to Apple and is under review.

In the meantime, some users may be able to retrieve their tickets without contacting customer support:

Log into their account at Go to the TriMet Tickets app on the My Tickets screen, hit the refresh button and wait for it to finish. Go back to the website and hit cancel recall. Go back to the app and hit refresh again.

The company said the technique will only work on activated multi-day passes, and not day passes. It also will not work if the pass had already been recalled previously.

In those cases, users should contact customer support for the app at 503-962-2992.

-- Elliot Njus

enjus@oregonian.com

503-294-5034

@enjus