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1.0 Amelia OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Very disappointed and disgust On 17/07/2020 i went to buy a Defy fridge which they should have delivered on 20/07. The Monday i returned to the store and were told that the fridge will be delivered on the Wednesday 17th.Wednesday came and still no delivery and its been a week without a fridge and all my stuff went off and had to throw it all away.The salesman said that they have a KIC fridge instore but i had to pay extra R300 because its more expensive, so i did. They delivered the KIC fridge on 23/07 and the next morning the fridge was still as warm as the day before when they dropped it. I then had to go back to the store the next day and had to wait another day for the pick up and collection. Only on the 27th they delivered the new exchange KIC fridge. We switched on the fridge and Sunday morning the topback of the fridge had frozen as well as the stuff inside and it also made a strange noice.

I notified them of the problems now they tell my that KIC must come out the check on the Fridge that i had 1week and they refuse to take it back. I don't want the KIC, i want a Defy as i paid and wanted 1. Reply Useful Wrong

1.0 John Setshedi OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Very good store with bad representation My wife visited Cosmo City shopping center where the manager refused to assist, she had a copy of my original ID and hers, original email copy of tv license to buy 43cm Hisence,She tried to explain that I'm a Husband they refused and I was at work, For me it does not make a business sense as we dicided to buy somewhere else,all copies where valid and confimed, we always been a OK client for long time and we are disappointed this time. Reply Useful Wrong

1.0 Samantha Mouton OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Poor customer service In end of Feb 2020 i bought a new bed at OK Furniture Beaufort West, resteasy, i than realised the bed has a massive cut in the matriss and told them about it, o than understood that due to the lockdown there would be a delay, however the factrory has been open now for over a month and still nothing. One of the ladies called me last friday 10th told me the truck has arrive and i just need to wait they will deliver my bed thqt day. Its Monday and still ot even a phone call to say why it wasnt delivered on Friday like i was told. If i knew buying by OK cash will give me this shitty service i would have paid extra and gone somewhere else Reply Useful Wrong

1.0 Zandiswa OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Poor customer service from the manager Hi there



I'm so angry , disappointed,frustrated .Poor customer service, Rude manager , Pathetic service.



On the 16th my husband went to buy a tv at OK POWER EXPRESS KATLEHONG.....Wooow .He came back to our surprise when we plug the TV it was not working , I then decided to take it back to the shop ...When I got there a guy called JABU Store manager ...came to assist and said no i will have to get settings i said no I dont want the skyworth anymore I would love to add money and get a Hisense the guys insisted I must take another skyworth ...I immediately got angry and said no I dont want that TV anymore he then said still even if you dont want it I cant give it to you because your husband has to sign ...I then asked what if he is not around maybe he is on another province he then said then that's not my problem, you see what to do .He then left me at the couch went at the back ,Came back went out to Shoprite bought bread when he came back I asked him aren't you gonna attend me he said I dont have time for you I'm on lunch you can call the head office if you have a problem or even logg a complaint I dont care Still I waited....After some time I asked the sales lady to go call him she came back and said he says he is in the TOILET ....Wooow i was sitting in a couch for more than a hour and the manager decided to go on lunch and toilet ....First time to receive such a poor service If indeed JABU is a manager then OK has a problem it self even the sales person would have done better than him ...



Someone has to call and clarify to me I'm so annoyed .



My number ******** Reply Useful Wrong

1.0 Andiswa OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Poor service and staff are not reliable I bought wardrope on saturday they told me they qill deliver on monday,and monday i qaited the whole days went by until wed they called and I must go and collect my item,i hired a bakkie and when i got there they told me tge story that I'm not allowed to take it by mtself since i bought it on level 4,but why they called me to collect my item if they will tell me that?i told them that i want to cancel my purchase they begged and promise to deliver it but even today they haven't delivered it,when i calked and request to talk to the sales person Hombisa,she didnt come to the phone the phone was dropped and never answered again. Reply Useful Wrong

1.0 Francois Joubert OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Fraud - Non disclosure I bought a washing machine from Ok Furniture Thabazimbi and I was even not aware that they charged me R600 for delivery so when I wanted to pick up the washing machine they then told me they cant give me the R600 back they charged me for So unfortunately Im not prepared to leave it there..........



FG Joubert

083 660 2930 Reply Useful Wrong

1.0 Fakazile OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Worst Service At Chris Hani Mall Branch I called the storer three times to find out when are they going to deliver my bed which i was expecting yesterday according to our agreement i waited but no delivery and during the week am at work .

Im not even upset to the fact that they lied to me about yesterday's delivery but i am calling the store now the only thing i hear its music when i started talking to say what kind of a company that answers the call and dont talk the lady then replied to say just because i called it does not mean she must switch off her radio so i tried to call again they answer and the only thing i hear its music no one is talking to me

If possible can i cancel my purchase and get back my money i will go to other shops Reply Useful Wrong

1.0 Nthabi OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Bad service Okfurniture steeldale south hills I went to buy desk and the attitude of the supervisor Yolanda was so bad. She left me standing there for an hour thinking that she attending to my query. She told me that desk are not essential meanwhile at other shops are essentials. I can tolerate people who unsure what to sell or not but bad attitude and customer service is really turn off. Reply Useful Wrong

1.0 Lebo OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Fraudulent Account Absolutely unbelievable,the sheer levels of incompetence. I wanted to report a fraudulent account. Sent an email, still no response, the phone was disconnected multiple times. Don't Support Such Crooks. Reply Useful Wrong

1.0 SHARON DU TOIT OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 VERY POOR SERVICE I, so the Hell in with the fact that I was listed on ITC by OK FURNISHERS ACCOUNT SECTION namely Rainbow Finance for being R3.00 in arrears which was even my fault that it was in arrears. My account is paid every month on time by debit order. I was informed about this R3.00 very loudly by the woman at the counter for everyone to hear and was told that I had been declined to buy a fridge because of this R3.00 arrears. I was absolutely livid and embarrassed by this very snotty staff member. I left the store fuming and am still waiting 2 months later for a manager to call me to apologise. I was told that this R3.00 story would be removed and I see it now reflects over R6.00 in arrears. I think you have a damn cheek o now tell me I only have 2 months left on my current account and that I can buy again....What the hell!!!!!!!! 2 months ago I wasn't food enough....Well just so you know, the day after I was declined to buy a Fridge by your accounts department I qualified for an account elsewhere with a R20 000 credit limit. Plis my monthly instalment is less than what you would have charged me and FREE DELIVERY DONT ACTUALLY KNOW WHY IM TYPING THIS BECAUSE I SEE YOU ONLY GET BAD REVIEWS AND YOU NEVER ANSWER ANYONE. Reply Useful Wrong

1.0 Reason banda OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Complaint Hi i bought a touch microwaves from your brunch the on in cape Town delft mall. Microwave doesn't work even a week i boufht it last yeat on September and i call that brunch they said bring itook my microwave to them and they sai they want to fix it on week time we will call you and come to collect it but upto now am still on pending still waiting to hear from them. If i call the shop they kerp on telling me we ddnt forget but its now been a whike we are talking about last year its now APRIL 2020 guys am so PISSED OFF with you guys am so very disappointed. I bought that microwave R5500 FROM YOU GUYS I DIDN'T PICK THE MONEY ON THE ROAD I WORKED FOR IT and i need my microwave Reply Useful Wrong

1.0 Louisa Blaauw OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Poor service frm area manager Gobabis Your area manager that over the gobabis branch namibia have no people skills nor respect for his staff . Mr Borta Langberg you dont deserve to be in that emportant position i bought a tumble dryer cash it was old stock on floor asked for discount the way he went off on the manager of the Gobabis branch while se informed him his on speaker and the customer can hear him he stil went on and was verry unprofessional my name is mrs Louisa Brooks and need an apology from him . OK you have to look into this he will chase your clients to furnmark where they are always friendly Reply Useful Wrong

1.0 Percy OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Bad customer service from ok Dopsenville mall Hi I bought 2 HD decoders at dopsenville mall in SOweto but 1 was working and other 1 I found out that the decoder was not using a same account on the decoder so I took it back on following day .. when I get there I didn't found a sales man who was helping me when I bought it..A security came to help me to get some1 to assist with the decoder ,he called a Lady yoooooooh this lady was so meaningful to me she didn't even want to hear why I was bring back a decoder I was trying to explain she said stop I'm too forward like really guys is this how we must be treated as Customers ...I think I must put this into social media...it happened on Sunday 23/02/20 Reply Useful 1 Wrong

1.0 Everett hector OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details 1 BRICKFIELD ROAD, MEADOWDALE, +27 11 456 7000 https://www.yellosa.co.za/img/za/x/_1539785182-55-ok-furniture-head-office.jpg 1 Defy stove,only 2 plates working,no contact from defy repair/ maintenance??.stove 4months old Booked in repair at stellenbosch branch 16. 01. 2020.until today 31. 01. 2020.no assistance so now I'm still having a stove not working for what I paid for.Youre 48 hours window to sort out customer concerns is longtime gone!!why do we have to go the other route like hello peter,consumer act ect.This needs to be resolved this coming week because no other option is given to assist in this matter or refund me to go somewhere else......!ask yourself will this be acceptable for u.....!! Reply Useful Wrong