angie9852 ,

DO NOT use their chat function. Every time I get connected to someone they either have extremely broken English I just cant understand or they just send me to ten different people who ‘know more about the issue I’m experiencing.’ TODAY specifically I was overcharged because their third party unidays failed to verify my completely valid student ID that was sent ten times a few weeks ago for my Apple Music Subscription. I told the chat there was an issue with my charge and I sent all of the proof. They said yes this all checks out but let me get you to someone else. Also you aren’t replying very fast and I will disconnect. I replied within a minute I checked it within the chat.... This was already strange. Twenty minutes later someone else with broken English types to me that they see the issue and cannot fix the charge whatsoever thanks for contacting. Really Apple? Then the person tried to delete my Apple Music account when I had never asked them to in the first place. I told them four times not to....then they continued on said they were going to. Doesn’t make any sense right? I asked to please be connected to somebody else, they refused. They also refused to refund me or fix their own mistake and their third party UniDays mistake when I sent them all the proof. Thanks for nothing I’m seriously considering switching to Samsung after this mess.