People around the world are increasingly joining Tutanota, and we wanted to find out what their reason for switching email providers was. Obviously, the most important reason is security. But let's dive into the results.

Most important Tutanota features

This graph shows what is most important to our users.

The graph shows that our users love that Tutanota focuses on security and privacy, has no advertiemsents, is an alternative to Gmail, is open source and has affordable prices.

Being a green email service and supporting NGOs is only important to around half of our users, but maybe the reason for this is that not so many users know about these benefits.

How would you describe Tutanota?

Our users think that Tutanota is...

Most of our users agree that Tutanota is privacy-friendly, secure, reliable, and easy to use. More than two thirds say Tutanota is fast and about half our users say that Tutanota is beautiful. We will invest some more time in making Tutanota even more beautiful so we are very much looking forward to our next questionnaire.

Satisfaction with support

It is amazing to see, particularly compared to most online services, how happy our users are with our support team. This is probably down to the fact that when you need to contact the Tutanota support, you are talking to real humans. In case there is a technical issue, our developers themselves are looking into the issue. For that reason, support sometimes can't answer on the same day. Nevertheless, our users are still very happy with how and how fast we reply to their emails.

Satisfaction with the Tutanota support team is very high

Reason for upgrading

We've also asked our paying users why they decided to pay for Tutanota. The top reasons for upgrading were:

"I didn't need to upgrade, but wanted to support this open source project."

"I wanted to add aliases."

"I wanted to add my own domain."

"I wanted to use the advanced search feature."

Missing feature

One of the most important questions to our users is, of course, what features are missing in Tutanota and should be added next. Most people mentioned that they would love to see the following features (multiple answers were possible):

tags / labels / subfolders (35%)

conversation view (33,3%)

out-of-office notifications (33%)

offline support (25,5%)

import (23,2%)

As features are also the most important factor that we need to improve in comparison to other email services, we will now focus on adding lots of user requests to your encrypted mailbox to fully appreciate the time our users spent by answering our questionnaire!

Our seven developers work hard to add new features on a monthly, sometimes even weekly basis. We also plan to increase our team by at least three more developers this year to speed up development further.

We are very thankful to our awesome community who helps us achieve this continuous growth. We grow organically according to the rising number of paying users.

Upgrading to one of the paid plans also comes with a lot of benefits. Check them out.

Thank you for your support! 🙂