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A major retailer with ties to North Wales has apologised to an Anglesey customer after refusing to deliver a dishwasher to his Welsh address, claiming it “didn’t exist.”

John Griffith of Llanfairpwll , had placed an online order with Argos for a small dishwasher on behalf of an elderly relative before Christmas.

But on Thursday morning, Mr Griffith was stunned to receive a call from the suppliers, Hotpoint, claiming that his relative’s address - which lies on the main thoroughfare in one of the world’s best known villages - “did not exist.”

Mr Griffith had provided his father’s address as being on ‘Ffordd Caergybi’ which lies on the A5 which travels through the village that attracts thousands of tourists every year due to its famously long 58 letter tongue twister name.

He told the Daily Post: “I was stunned when Hotpoint’s operator said they couldn’t deliver the item to the house because the address was Welsh, even though it included the Postcode and every detail they’d need.

“They were adamant they needed the address in English, but I tried to explain that its impossible to give the English form of a Welsh address in Wales.

“I also explained that every other organisation I have ever ordered from has managed to deliver to the same address with no issues.”

He added: “It makes me wonder how they would have got on had I given them a translated delivery address of Holyhead Road in “St. Mary’s Church in the hollow of white hazel near a rapid whirlpool and the Church of St. Tysilio near the red cave!”

Following his troubles, Mr Griffith said he’d decided to cancel the order.

However, a spokesman for Hotpoint responded: “As the address provided was a valid UK address, this was not an appropriate response and we apologise for the error.

“We will ensure the dishwasher is delivered to Mr Griffith’s relative as soon as possible and will ensure that such an error is not repeated.”

A spokesman for Argos apologised to Mr Griffith and said they were looking into the matter.