SS Clapton Wire 28x240

I ordered a 25 roll of some Clapton wire and upon receiving it noticed that the 40ga outer wrap was loose to the point of being unable to wrap a coil correctly. I contacted Mr. Hansen and he responded in a matter of 34 hours and replaced the loose wire with a roll of tightly wrapped wire. This is the first time Ive ordered from them so I cant speak on any of the other products but I feel safe in saying that on the chance you do receive a defective product they will take care of it quickly and get you where you need to be. Ill order from here again and feel safe recommending others to do the same.