We are familiar with different levels of certification that an ITIL offers.

Thousands of IT professionals have been benefited with ITIL certification but 90% of people taking ITIL Foundation level don’t go further. ITIL Expert level that provides an advanced understanding of ITIL, requires a candidate to have sufficient credit points that are accumulated by passing ITIL Foundation level, Intermediate level and MALC exam.

ITIL Expert level is the way to the ITIL Master level, which is the highest and final qualification within ITIL scheme.

Is it really worth the effort?

Benefits of ITIL Expert Level:

The training and certification help an expert to perform their job better which improves the organization’s productivity

It enables them to understand the entire ITIL scheme in detailed manner

It enables better implementation of I T Service management within an organization

The advanced level differentiates an expert amongst others

An Expert’s expertise is more valued by the peers and the management

Boost confidence and increases the capability for better initiatives

ITIL Experts act as a significant contributor in delivering the IT service in an effective way. ITIL Foundation level is fairly simple and cost effective. Moving up to the level of Expert poses few challenges.

The cost that needs to be invested

22 credit points which require lot of effort and time commitment

For an Expert, they get better roles they wish and they stand ahead and above the rest of the people.

ITIL V3 Expert certification requirements

The candidate who is ITIL foundation certified and is working on ITIL processes from long time. To qualify for Expert certification, candidate need to clear the ITIL foundation, intermediate and MALC levels.

Formal training through ATO, Accredited Training Organization or approved e-training is must mandatory before taking up an exam.

ITIL V3 Expert certification credit scheme and examination format

This requires a candidate to earn at least 22 credits.

2 credits from ITIL foundation level

15 or 16 from ITIL intermediate level

5 credits from ITIL managing across the lifecycle(MALC)

Every module has same format despite of varying credits. The exam consists of eight questions with multiple choice answers. There isn’t one correct answer to the question rather all the answers are correct. The best possible answer gives maximum points to the question. The passing marks for each module are 70%.

The exam can be taken online or on paper. The candidate can request for an examination to an ATO and depending on the infrastructure an online or paper exam is scheduled.

ITIL V3 Expert Exam Resources

The exam test the knowledge based on the core books of ITIL. There are no sample papers available on internet. During the training session, ATO provides all necessary information and shares the set of sample papers that are provided by ITIL examination bodies.

Before anyone takes up an exam, he needs to sign an undertaking of not to reveal the question to rest of the world.

Who can take up the certification?

IT managers, ITSM implementation team, consultants, stakeholders, process owners or anyone who is in ITSM project.

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