Reprise is the software licensing company that supports you like no other. We measure support by # of bugs, bug fix response time, and customer support response times.

Take a look at these statistics, and see if your current licensing supplier can compare.

Bugs, and bug fix times

Reprise has 3 products: RLM, Activation Pro, and RLMCloud. The average rate of new reported bugs in all three products combined is 0.71 bugs/week (averaged from 2009-2019).

The average time to fix a bug is 10.8 days (since 2009)

You can see the bugs in all of our products here

Customer Support Statistics

Reprise supports you with our engineers, the same engineers who develop the products. And by "support", we mean helping you integrate our software into yours, assisting you with problems with your software, as well as fielding reports of bugs in our products.

Average time, from support incident report to first contact with one of our engineers who can solve your problem, is 53 minutes (worldwide, averaged over 2017-2018)

The average support ticket resolution time is 5.2 days (average 2017-2018)

And we do this while supporting over 800 ISVs.

See if your current licensing supplier can compare.