Hey eero team — I am aware that you are working on a fix for broken Wi-Fi calling under eero 2.0.0. I'd just like to underline the point: For those of us with shoddy cell service, the eero's ability to properly handle Wi-Fi calls is essential to conducting business, staying in touch with family, and being safe in an emergency.

Eero 1.x did this very well. Eero 2.0.0 has broken Wi-Fi calling. I'm trying to stay patient. But this matter is almost literally life-and-death for some of your customers, and I'm so far not getting the sense from your support team that you understand this.

At the very least, please let your customers in this situation downgrade to 1.x software while you figure out what went wrong with 2.0.0. So far, I've been told you aren't doing that. Why? Because it's troublesome? It's hard to believe that's more of a bother for you than you've created for your customers. Please make this right.

- Z