RESOLVED: February 14, 2020 12:48 PT

Pay for Print services have been restored campus-wide as of this morning, and the environment has been stabilized. The technical team has identified the root cause of the issue and is and is working with the vendor to implement a software update. We continue to monitor the situation over the next week.

Thank you to faculty, staff, and students and the Library staff at both campuses for their support and patience.

Update: February 14, 2020 09:30 PT

Pay for Print services have resumed campus-wide as of this morning. Additional support for users remains available at the Okanagan and Vancouver libraries where Pay for Print services are in greater demand. The technical team continues to monitor the situation throughout the morning, and is following up with the vendor on the root cause of the issue.

Another update will be provided this afternoon.

February 13, 2020, 21:30 PT – Update: Pay for Print service disruption at Okanagan and Vancouver sites

The technical team continues to work on resolving the Pay for Print issue tonight. A workaround solution has been implemented at both campuses this evening with success. However, the issue remains unresolved and the technical team will monitor the situation overnight.

Another update will be provided tomorrow morning.

February 13, 2020, 16:40 PT – Update: Pay for Print service disruption at Okanagan and Vancouver sites

Our technical team continues to work throughout the evening to restore Pay for Print services, which has been disrupted at both campuses since this morning.

To address high volumes of printing from students during the mid-term period, an interim printer station has been set up in the Okanagan Library this afternoon. Interim printer stations will also be set up at the Irving K Barber Learning Centre’s Chapman Learning Commons and Koerner Library for the remainder of the evening in response to students with immediate printing needs.

Another update will be provided tomorrow morning.

February 13, 2020, 14:00 PT – Update on Pay for Print service disruption at Okanagan and Vancouver sites

Faculty, staff and students continue to experience Pay for Print service disruptions at both campuses. The root cause of the issue has been determined as server-related for both sites, and the technical team continues to work on a solution throughout the afternoon.

Libraries that have Pay for Print stations have posted physical signage next to public stations, and have notifications posted on their website. Contingency plans on printing alternatives are being determined should this service disruption persist longer. The Engagement Services team at both campuses continues keep departments who have Pay for Print services notified on further updates.

Another update will be provided closer to the end of the business day.

February 13, 2020, 12:20 PT

Pay for Print service disruption at Okanagan and Vancouver sites.

Pay for Print services for faculty, staff and students has been disrupted as of this morning. At the Okanagan campus, users have been unable to login to the Pay for Print portal. At the Vancouver campus, printing is intermittent or slower. The root cause of the issue is still being investigated at this time.

Pay for Print allows students, faculty, staff, and visitors at UBC to print, copy and scan documents via the UBCcard at identified printers located across campus. Some are located in libraries, and others are located within academic and administrative offices.

Physical signage about this service disruption have been posted at select public printers (e.g. libraries) to notify users.

The Engagement Services team at both campuses will keep departments who have Pay for Print services notified on further updates.

The technical team continues to work on a solution with the vendor, and further updates will be provided this afternoon.

Pay For Print Login issue – February 13, 2020 10:00 PT

We are currently experiencing issue with Pay For Print. Users are not able to login to the Pay For Print portal. Technicians have been informed and are investigating the issue.