Bracing for impact

Introducing a new structure in an already established system is risky. People generally tend to dislike too much change all at once, especially if it disrupts their daily rhythm. We’re creatures of habit and use patterns to save as much brain power as possible⚡️

“Why isn’t this over here where it used to be?! It was so much better before!”

Our clients have developed solid habits in the old menu system and there’s no reason to believe they’ll be perfectly happy with our changes right away. To ease the transition we wrote a guide to the new design and are hosting Webinars for our clients immediately after the redesign launch. We’ll have a unique chance of initiating a dialogue with them about Siesta.

It’s important to stay curious and open — not proud and stubborn, convinced our solution is the only right one. If several of our clients express unhappiness with the new menu, we’ll simply have to change it. Kill your darlings — or at least allow them to evolve beyond your own beliefs.

It’s important to stay curious and open — not proud and stubborn, convinced our solution is the only right one.

I’m eager to hear the feedback both good and bad and if needed, make the changes necessary so our clients will continue enjoying Siesta.

But even with the new menu in place, there was still a long way to go. The menu is — literally — only a small corner of the system.