Bank of America is facing criticism over reports that the company froze accounts of customers suspected of not being in the U.S. legally, according to Huffpost.

A report published on Thursday by the Miami Herald, documents customers who had been locked out of their accounts after Bank of America questioned their citizenship status and asked for legal proof of residency.

In July, the Washington Post reported that a Kansas City man received a letter from Bank of America that inquired about his citizenship status, social security number and whether he had any offshore accounts.

Josh Collins thought the letter was junk mail and ignored it but later learned that his account was frozen.

He told KCTV that he went to a Bank of America branch in search of an explanation, and the first thing they asked was, ‘Are you a citizen?’

Bank of America eventually unfroze Collins account and service representatives told him that eventually all customers would be asked about their citizenship.

The Herald described how Saeed Moshfegh, a Ph.D. student from Iran studying at the University of Miami, had his account frozen.

Bank of America routinely checks and updates account holders information to ensure the company is in compliance with laws and federal regulations.

Moshfegh said,“This bank doesn’t know how the immigration system works, so they didn’t accept my document.”

He claims that he tried to present proper documentation at a local branch, but it wasn’t accepted.

A spokesperson for Bank of America, Carla Molina, responded to inquiries from the Herald and said she couldn’t comment on specific cases. She reassured the bank hadn’t made any changes in how the company collects information from customers, including citizenship, in the last decade. Bank of America attempts to reach customers before it changes the status of their accounts.

Wells Fargo and Citibank also ask customers citizenship questions.

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