Photo credit: damien2146

Your safety is our number one concern – but we also care about your happiness, and we know how much it sucks to be without your bike! We’re working tirelessly with Öhlins and the appropriate government agencies to get you back out there as fast as we possibly can. However, the reality of a situation such as this is that there are very specific steps that need to be taken in order to provide an approved long-term solution. In light of this, we have implemented a temporary fix to hopefully help bridge the gap. We sincerely apologize for any inconvenience this causes and your patience while we work through this important process is greatly appreciated. Please contact your local Specialized retailer or ridercare@specialized.com for more information. — Sean Estes, Specialized

Q: Why is Öhlins conducting this Stop Ride / Stop Sale?

Q: Which products are involved?

Q: What is the problem with the affected forks?

Q: How many incidents have happened?

Q: Whom do I contact if I have had problems?

Q: Do you have a fix?

Q: I have not had any issues with my fork. Can I continue to use it?

Q: Where can I find more information?

Ohlins have released a safety recall on the RFX 36 29/27.5 and RXF 34 fork spec'ed on the 2017 Stumpjumper, Enduro and Fuse and the 2018 Stumpjumper, Enduro, Levo citing safety fears.From Ohlins' website We reached out to Specialized and they had the following to say:We reached out to Ohlins for comment and were directed to their website which has now been updated with a Q&A which we have posted below.A: We are conducting this action because we have identified a potential safety issue and want to keep our riders safe and prevent possible injuries.A: Öhlins RXF 36 29/27.5+ and 27.5 Air Forks and RXF 34 fork. It do not affect RXF 36 Coil forks or the DH Race Fork.A: The right-side cap top on some forks potentially may unthread and become loose which in some cases may lead to the top cap working itself free through riding. When this happens, the air cartridge may spring out of the stanchion tube causing a risk of injury to the rider.A: We have reported, to CPSC in US, that four incidents were the air cartridge has come loose. There has been approximately 17,000 forks produced.A: Contact the retailer you bought the product from and they will help you out when the fix has been government approved.A: We have worked tirelessly and we have a validated fix that are not yet approved by government authorities. We ask for your patience and we will continually update this FAQ with more information regarding the process.A: No, at this stage we advise that you are not riding our product until our fix has governmental approval and has been applied to your fork.A: We will continuously update ohlins.com with news on how we are proceeding in getting the fix governmental approved.If you're one of the affected customers, we recommend you follow Ohlins' suggestions, stop riding the product, and contact your retailer.