When great customer support meets data

Where do we come from?

Picnic is a Dutch tech startup that started in 2015, with the aim of revolutionizing the supermarket industry. Over the past three years, we’ve grown from 8 people working in a small office in Amsterdam to over 2’500 working in two countries, 6 Fulfillment Centers, and 30 Hubs. This growth is an incredible challenge for everyone involved, and we constantly search for innovative and in-depth solutions.

Why the challenge?

One of our core beliefs is to offer our customers the best support possible, by allowing them, for example, to send in pictures of defect products they wish to be reimbursed for. But processing these pictures is very time-consuming as it is all done manually.

What is the challenge?

The challenge we propose is the following: As a first step in helping customer support, come up with a way of labeling every picture that comes in according to the product that is in the picture. To keep with the Picnic spirit, we encourage to be as innovative and creative with your solutions as possible.

Dataset

To that end, we offer the following dataset of pictures of defect items. NB: The following items were removed and can't be found in the set:

3980

4057

4891

5397

6608

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