4/22/2020

They keep deleting my review because they know it looks awful when a company refuses to honor their contract and refuses to give you service to repair the ring.



Brilliant Earth refused to repair our ring due to posting honest reviews on multiple platforms and refusing to sign an NDA. The worst customer experience I have ever encountered. They have created such emotional distress and pain during this whole process.



Previous review:

DO NOT shop at #brilliantearth their rings are cheap and their customer service is awful.. their showrooms are great and you'll have a wonderful experience with choosing a diamond , however once you need a repair they will never claim it's a manufacturing issue and just want the insurance money...then when you write a bad review they are willing to fix the ring but you have to sign an NDA and never review them

we are going through our insurance in order to tell people that this has been the worst customer experience we have had to encounter.

I wish I could give it 0 stars. This has nothing to do with the Show rooms, this has to do with the quality of the engagement ring and what a rip off their repairs are....I have had my ring for less than a year and the band split in half and 2 diamonds fell out. I feel it is a manufacturing issue and a cheaply made ring, however they felt it was due to "wear and tear". This whole process is slow and ridiculous to try to get a better answer as to why "wear and tear" means to them that "I used too many door handles" and then they proceeded to tell me how to hold a door handle ...so cond



other people who have gotten engagement rings from different places never had this problem and if they did have an issue, the store fixed it without any sort of payment. There's definitely something sketchy going on with them. They're making rings that need repair so they can milk the insurance money and keep getting paid to fix a ring. It's unethical and stressful that this company isn't putting the customer first and admitting their flaws. I will be telling anyone I can to never go here and to find a better place that provides quality rings and services for repairs.



#brilliantearth #engagementring #scam #unethical