Due to the personal care and made-to-order nature of Xyrena products we have a strict policy of ABSOLUTELY NO CANCELLATIONS or RETURNS/REFUNDS. Your selected payment method will be charged at the time you place your order. Producing your custom order can take anywhere from as little as 24 hours up to (on the rare occasion) as many as 6 weeks depending on raw material availability and product demand. Please be patient, our luxury made-to-order products may take time but are well worth the wait. Once your order ships you will receive an e-mail with UPS tracking information. Delivery time depends on your location. You can check the current status of your order anytime by logging into your MY XYRENA account.