A Taco Bell employee called police on a man trying to order food at a drive-thru because he was deaf.

Brandon Burch usually drives straight to the payment window and shows drive-thru employees his typed order on his phone because his disability prevents him from giving his order at the intercom.

Up until now this has never been a problem – but last week Taco Bell employees opted to call the police on Brandon instead of just taking his order.






This is my Deaf son getting discriminated against in the Taco Bell drive thru on Dorothy Ln in Kettering. He was trying to show them his order and they told him it was against company policy to take his order that way. Really?? Pretty sure the ADA would say otherwise. Uneducated people. Geplaatst door Becky Rosemont Burch op Woensdag 2 januari 2019

‘No, we can’t do that,’ a worker replied to Brandon’s order in a video of the encounter shot by his girlfriend and posted on Facebook by his mother, Becky – where it has since been viewed more than 1.5 million times.



The drive-thru employee insisted that it was against store policy to take an order at the payment window and handed Brandon a note that said ‘

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‘Do you want me to call the police? Because we can’t take it, and you’re also not allowed to record me,’ the worker said.

In the video, Brandon can be seen sitting at the drive-thru window trying to get worker’s attention to tell them that he is deaf – but they appear to ignore him and no one takes his order.

‘It was like they were mocking me, making fun of me. And there was even a gentleman in the back giving peace signs,’ Brondon told ABC 13, with his mother acting as interpreter.

A Taco Bell employee called police on a deaf man trying to order through the drive-thru (Picture: Facebook)

When the police came they told the stubborn drive-thru clerk that Brandon was right and the officers even offered to get him food.

‘He’s had to work extra hard, harder than everyone else to prove himself, that he’s smart and that he can do everything,’ said Brandon’s mother.

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‘So, just something easy as going through a drive-thru to get food and they’re like no, he just didn’t understand.’

The employee has since been fire and staff at that Taco Bell location are being retrained