It’s worth noting that anytime your service is down, you should call and ask for a credit to your account. This recently happened with me where my internet was down for several hours. I called Brighthouse to make sure it was a true outage and a recording said it was and that service would be restored in about 2 hours. Well 2 hours later, I called back and spoke with someone who apologized and said that time given in the recording is usually not correct and that they were working on it. He offered a credit of $20 to my account, which is much more than I anticipated, especially since service was only down for a few hours. It was surprising to get such good customer service from a cable company.

Back to the Comcast issue, I understand that Comcast is trying to be nice by offering a credit, but if it was really that bad, they should just give everyone they know to have been affected by the outage a credit without them having to call. Yes I know it is in their best interest to make people call as far fewer people will get the credit than just giving it to everyone. But good customer service would be to just give the credit without making people ask for it.

