I often take out my notebook and record what James says. He always open with: “Hello my name is James. I just want to say how lovely it is to see you all here today”. Sometimes he goes on to say: “I am terribly sorry to announce the next train is running a minute late. It jolly well matters and I'm not going to be complacent about it”. Other times, he will say: “I tell you this today because I care. You are all very important to me”. After these announcements he often gets a round of applause and many thank him for brightening their day.