The anger in her face!! (Picture: SWNS)

A chocolate loving student is demanding a lifetime supply of KitKats from Nestle – after buying a multipack that contained eight of the chocolate bars, and realising that none of them had wafer inside.

Most of us would see that as a strike of fortuitous chocolate luck – but Saima Ahmad, 20, has now written to Nestle and says they ignored their duty of care to consumers.

Saima, a second-year student at Kings College, London – even went to the effort of unearthing a legal precedent from the 1930’s to support her case.

She said: ‘They go about advertising the unique concept of KitKat, but I’m so disappointed by what I have purchased.




‘I’m hoping they will apologise to me and in future focus more on quality of their product.

‘No one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan.’

Clearly she’s never tried a Tunnock’s caramel wafer.

Tunnock’s caramel wafers ALSO combine chocolate and wafer.

But Saima says that she isn’t alone in her chocolate crusade – and found that others had complained of similarly aggrieving plights online.

She now feels that a lifetime of the bars will allow her to act as ‘quality control’, and insists that she will take legal action if Nestle doesn’t comply with the request.

Truly scandalous (Picture: SWNS)

She added: ‘They should definitely give in to me. I’m hoping my demand will go higher than the customer service platform.

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‘I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue. I’m trying my luck – if you don’t ask you don’t get.’

In a statement to Metro.co.uk, a spokesperson for Nestle said: ‘If a consumer finds any issue with a Nestlé product we would encourage them to get in touch with us online, by phone or by post so that we can investigate and put things right for them.’

The struggle is real. Very real.

Saima's letter to Nestle The truth of the matter is; manufacturers owe a duty of care to consumers. ‘The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective. ‘As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle. ‘The loss I have suffered is of monetary and emotional significance. ‘I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle. ‘Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy. ‘I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control – it appears you need me more than I need you.’