General Questions

General Statement:

The Cleveland Indians are launching fan-friendly options for fans to either receive a Flexible Bonus Credit or Refund for all 2020 home games that have been impacted or will be played with no fans due to the Covid-19 pandemic.

What games have been impacted?

All games in the 2020 season are eligible to receive a Flexible Bonus Credit or a Refund.

I had tickets to Opening Day and I really want to go to the rescheduled Opening Day, what should I do?

Tribe Fans with tickets to the original 2020 Opening Day may take advantage of either the Flexible Bonus Credit or Refund options described above but must call 216-420-HITS in order to do so.

Will the schedule be changing at all (games moving, etc.)?

The new 2020 season schedule can be found on the schedule page of the website.

Are you adjusting your autograph policy?

Due to safety and health precautions for our players, they will not be able to sign autographs in person.

What precautionary steps are you taking?

The safety of our fans and our employees is of the utmost importance to us. In close coordination with Major League Baseball, we have established an internal working group that is closely monitoring and planning for any potential impacts of COVID-19 and are following the recommended guidelines put forth by the Centers for Disease Control (CDC) and our local health and government agencies.

We are following all guidelines in the 2020 Operations Manual that were put in place by Major League Baseball and the Major League Baseball Players Association

We have had regular communications with our front office employees, scouts, players and event staff to educate them on CDC protocols related to hygiene, travel, staying home if they are feeling ill and overall safety precautions.

Major League Baseball has also made public health experts available to clubs to educate us on best practices. Our medical staff have held educational sessions with our Major League players, and front office staff.

We have enhanced our rigorous cleaning processes by increasing deep cleaning schedules at all of our facilities – with a particular focus on high traffic and common areas.

Will fans be allowed at games in 2020?

As exciting as it is that baseball is back, we also recognize that it is likely frustrating you can’t be in attendance to cheer on our Tribe. Right now, because of the Covid-19 pandemic, Major League Baseball has announced the following, ‘Given the state of the virus throughout the country and that most of our clubs do not have authorization from their local jurisdiction allowing for it, we are not able to consider hosting fans at this time.’ We will proactively provide communication if our ability to allow fans in the stands changes.

What if I had a promo pass or a Specialty Ticket Package?

Promo passes and Specialty Ticket Packages will follow the same options as regular tickets. Fans will have the option to either receive a credit or refund for those purchases. Credits will automatically be posted to your My Indians Tickets Account while refund require you to call 216-420-HITS.