United Airlines may want to take some notes from how WestJet handled an on flight emergency over the weekend.

In a long post written to the WestJet Facebook page, Joel VanderHoek writes about how well airline staff handled a medical emergency on a Saturday night flight from Calgary to Abbotsford.

“Tonight on Flight 105 from Calgary to Abbotsford, something happened that should be shared with you,” VanderHoek said. “There was a medical incident, and the way it was handled deserves commendation.”

According to VanderHoek, all was normal until a man stood up from his seat and subsequently collapsed into the aisle.

A woman broke the man’s fall and when it became obvious that he was in medical distress, the call button was pressed to alert the flight crew.

VanderHoek says the flight crew jumped into action immediately.

“They were so organized, caring, respectful and attentive,” he wrote in the Facebook post. “Medical assistance was requested over the intercom, followed shortly by a call for a Punjabi translator.”

The flight crew worked alongside a nurse that was on board with a young woman helping to translate as needed.

VanderHoek says they also kept the man’s sister, who was travelling with him, comfortable and in the loop as they did work on her brother.

The man recovered and the cause of his fainting was unable to be determined by the flight crew or nurse involved.

“In an Easter week of particularly unpleasant news about airline treatment of customers, I commend you for a culture of kindness and care,” said VanderHoek. “It was evident before the medical incident, but was made especially clear tonight.”