Carshield has been a delight to work for that really does listen to employee concerns and ideas to improve itself. I often see updates to our polices & procedures to improve our services.







The biggest negative I can think of really applies to all customer service jobs: That sometimes the customer's can be unreasonably harsh.







However my team helps me by giving me advice on how to best help the customer & vent a little when you can't help the customer the way that the customer wants to be helped.







The company does it's best to make sure we are all taken care of, even going so far as to get a work from home set up as fast a possible before Covid-19 forced the offices to close.







All in all I really like this job!