The Story of the FAA and NORAD Response to the September 11, 2001 Attacks



PREFACE

1. THE FAA AND NORAD

1.1 FAA Mission and Structure

1.2 NORAD Mission and Structure

2. PROTOCOLS FOR RESPONDING TO HIJACKINGS

3. THE OPERATIONAL FACTS OF 9/11

4. AMERICAN 11

4.1 FAA Awareness

4.2 Military Notification and Response

4.3 Commission Findings and Assessment

5. UNITED 175

5.1 FAA Awareness

5.2 Military Notification and Response

5.3 Commission Findings and Assessment

6. AMERICAN 77

6.1 FAA Awareness

6.2 Confusion Concerning the Fate of American 77

6.3 Military Notification and Response

6.4 Commission Findings and Assessment

7. ANOTHER MISTAKEN REPORT: DELTA FLIGHT 1989

8. UNITED 93

8.1 FAA Awareness

8.2 Military Notification and Response

8.3 Commission Findings and Assessment

9. THE IMPACT OF INACCURATE STATEMENTS

10. CONCLUSION

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