Ticket Refund Information

No action on your part is needed

Fans who used a credit card to purchase will automatically be issued a refund back to the credit card that was originally used for the transaction starting on September 18, 2017.

Fans who purchased tickets using a check will be issued a refund check from the UAA in the mail. Refund checks will be processed starting on September 18, 2017, but will take some time to arrive in the mail.

Fans who purchased tickets via Ticketmaster's Ticket Exchange, you will be contacted by Ticketmaster directly about receiving your refund.

action will be needed

Fans who paid with cash will need to return with their physical ticket to the Gator Ticket Office to receive a cash refund. The deadline to claim this cash refund will be September 29, 2017.

For anyone who purchased a ticket for this game through a non-authorized third party (Stubhub, Seatgeek, Vivid Seats, etc), you will need to contact those sources for questions regarding refunds. The Gator Ticket Office is not responsible for these.

The Florida-Northern Colorado football game scheduled for Saturday in Gainesville has been cancelled due to Hurricane Irma, it was announced Thursday."We have been in constant communication this week with University and government officials," said Florida Athletics Director. "As the Hurricane's track has approached the state of Florida, it's become obvious that playing a football game is not the right thing to do. The focus of our state and region needs to be on evacuations and relief efforts. There is a tremendous amount of stress currently on the roads of this state, and the availability of gas, water and other supplies are at critical levels. Playing a college football game Saturday would only add to that stress."Gainesville is also close to some of Florida's heaviest traffic points this week, specifically Interstate 75, which is a key statewide evacuation route."A typical Florida football game enlists the services of more than 3,300 working personnel, 17 government agencies and outside vendors who bus employees from Jacksonville and Orlando to Gainesville.University Athletic Associationofficials had worked with Northern Colorado to have them charter a flight to Gainesville on Friday, instead of the Bears' original plans of traveling commercially Thursday to Tampa.Since the schools do not share a common open date, the game will not be rescheduled.For the latest updates from the Florida Division of Emergency Management visit their official site or follow them on Twitter and Facebook All fans who purchased a ticket through the Gator Ticket Office or Ticketmaster.com to this game will be given a refund for the ticket price they paid for the game. This includes all Season Ticket Holders, UF Student Season Ticket Holders, Single Game, Group and Mini Plan buyers through the Gator Ticket Office or Ticketmaster.com.for the following refunds:For the following purchasing methods,on your part:For anyone who purchased tickets with a check and has had a change of address since they originally purchased, please contact the Gator Ticket Office before September 18, 2017 to notify us of your new address.Please contact the Gator Ticket Office at ticketoffice@gators.ufl.edu or (352) 375-4683 with any questions.