Artificial intelligence (AI) is becoming more human with cognitive conversational abilities. What commenced as online chatbots, turned into essential AI-powered assistants for businesses, households, and users worldwide. Conversational AI and chatbot development services are all set to become more agile with expected market size of USD 15.7 billion by 2024. From domain-specific solutions to intelligent retail chatbots, check out the most exciting Conversational AI trends for the new year 2020.

1) Extensively Narrow or Domain-specific Results

For a long time, providers of AI development services used a rule-based or decision tree approach to run online chatbots. Although rule-based chatbots provide accurate customer responses, their intelligence is limited to pre-defined FAQs and common user queries.

The advent of data-driven machine learning intelligence is empowering chatbots and conversational AI applications to facilitate domain-specific user interactions. The new year will witness notable progress in the development of domain-specific conversational AI applications with the following business benefits-

a) Self-learning Conversational AI

Unlike decision-tree bots, conversational AI is trained using rich consumer data to augment a system’s self-learning capabilities. Self-learning chatbots will enable businesses to train models with consumer data, product details, social media interactions, and other valuable troves of data.

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