We’re seeing a 76% improvement for customer service because people are reaching out to a business to try and fix a problem and the examples of the problem are a rich source of training data that allows us to better understand what the customer needs regardless of how they explain themselves. We’re also seeing a 82% increase in understanding of social listening data by using AI to answer a specific problem such as ‘what are people complaining about on social media and how do we automate responses’ or ‘which images of our product are people sharing that highlight the product in a negative way and how do we create a model to manage the customers needs’.