I purchased 2017 Model S 90D fully loaded. in late aug 2017. i have been back and forth to the service center 8 times for mechanical & cosmetic issues in the first 2 months and every 3 weeks something is popping up....and I have another appointment that we are waiting on a part for my broken frunk that will not open unless i stick my finger in and release the second latch manually (2nd time this broke, first time they "repaired" it without replacing a part........now im also noticing condensation in taillight next to the charge port...



again and again....issue after issue....ive driven 3 or 4 loaner cars (its sad that i cant even remember) and also spent multiple hours in lounge each visit....i know every sales/service person by name.... each service visit the papers at the end have corrected multiple issues....



car just hit 10,000 miles.



ive been more then content. ive kept my mouth sealed, never complained..... and i havent said a word....until now....



I reffered my mother in law to buy a model x, she took delivery a month after me in september 2017....she bought the 100d brand new outright CASH....and she has.....HAD NOTHING BUT PROBLEMS....



broken frunk, busted mirrors, (the seat latch recall) & now tonight was just the friggen icing on the cake..... The front passenger window went down & would not come back up. I TRIED EVERYTHING to get it jump back on the track to try and see if it would come back up on its own...to no avail....



called tesla service, they walk me through window & door calibration (manually close plastic internal door latch, pull door closed, press and hold down window button for 2 seconds...wait for it to reprogram...) NOTHING, not fixed...heres the kicker.....the plastic door latch inside the door was now stuck in the closed position and now we have a stuck open door and stuck down window....



mind you, freezing cold temperatures, cant feel my hands. outside for 20 minutes....while im trying to manually reopen the lock so we can close the door and drive home with an open window....while holding a cell phone with support lady who tells me....



...."i can call a tow truck for you and send you home in an uber....the tow truck will bring ur car to a service center to be looked at in the morning"

i respond - "is someone going to be there to bring the car inside the service center?"

she responds - "no the car will be left outside with the key in a drop box"

i say "with the window open? who is responsible if a theft happens?!!! how is that supposed to be safe?"

she responds - "well as far as i know, you would be responsible because its on the street, but idk i cant say for sure"

(oh thanks thats reassuring)



so now im friggin livid...



i said "well how about a loaner? i know you dont have the ability to get me a tesla but what about a hertz rental"



she responds- "sorry sir but for this type of situation we can only send you home in an uber"



side note: every single conversation that these tesla road side people in cali have with us owners should have a supervisor on immediate standby to tell them what the right response is because im absolutely jaw dropped at the way they are handling the situation..



so now here is my issue and why im bringing this up.....



I know things happen, and at the very least, boo-hoo this is an ultra first world problem... but seriously, this is ridiculous.



i have a collection of service reports for my car and it looks like my mother-in-law's is adding up....



but i DRIVE ALOT 25k a year at least. i own several different cars between my business, myself & my fiance... 99 crv, 2017 crv, 2007 chevy 3500 van, honda motorcycle, lexus nx200t, and the tesla model s.....



of course my preferred vehicle should be the most expensive/luxurious/convenient one i own....and every road trip i took this thing on, ive had a problem/inconvenience. im heading to florida from brooklyn, NY in 3 weeks and its gunna be another 3k+ miles and im worried im gunna have more issues...what if something happens and im stuck in the middle of no where with no phone service...cant call tesla service from the car itself...



i bought this damn thing for 2 reasons AUTOPILOT & EFFICIENCY. i joke with the service center every time and tell them "if this car looked like a hunk of metal lunch box and still drove the same way & (have the ability to possibly drive itself one day, i dont care about anything else itll be fine by me..."



im not gunna even start talking about autopilot...



but im gunna be honest guys.....the love is dying man and its disappointing the hell outta me. cause ive had the tolerance to deal with all of this in such a short time span (and also because when they wash my car for free making it look like delivery day again 8 TIMES IN A ROW, you kinda forget about the issues.....)



but now this is making ME look bad.



i told my mother in law, that this was the future, that this was the way. self driving, ease of driving with autopilot, no polluting, the newness of the software updates. EVERYTHING...and now this lady is losing faith too.



im sorry about the rant. ive held this inside for months and i needed to get this off my chest because I need to know the truth....



i didnt hear about tesla's quality issues till the week of my delivery. and even then ive only heard of the apparent -one off- scenarios....



but THIS is a complete catastophy:

Here were my issues so far (not in order):



- Damaged arachnid rims on referral delivery (forced to keep them).



- Stuck open Driver door handle (Repaired,not replaced)



- Inner driver door body panel clips replaced for loose fitment.



- Rear cupholders stuck open (Replaced)



- Broken frunk 2 times (repaired once, waiting on part now)



- loose under screen cubby (replaced clips)



- complete driver side door seal replacement



- chrome trim realignment not matching door panels.



- Complete inner axle nut replacements both sides front end, caused squeaking every time i accel/decel, service center claimed fixed, took apart front end, picked up car...wasnt fixed....no car, took loaner. fixed another time.



- inner lower control arm suspension bolt was loose caused whole driver side wheel assembly to shift forward and backward at a different time then the opposite wheel.



- 3 Wheel alignments, discovered my steering wheel came from factory with a 2.5 degree offset. meaning computer says alignments okay but angle of steering wheel is incorrect so we have to purposely align the wheel with a 2.5 degree adjustment in order for me not to have to steer with the wheel to the right to keep the car straight.



- front bumper not aligned with fender on both sides properly, looks horrible, never complained about it but i probably will now...



- leather has cracks and is loose all over, heard owners getting replaced seats, asked tesla about it...they said i dont have vegan so they wont replace...



- model s driver side door sill had permanent foot mark scrapes from it being a previous test drive/showroom vehicle. (never complained at delivery cause i wanted to take the car on my pre planned road trip)



- massive wheel vibration upon rapid acceleration on smooth roads, problem solved due to improperly balanced tires & under pressure.



- motor grinding? after 30mph even at moderate acceleration i feel a rough grinding in accelerator & i hear the normal electric motor whine turn into a deeper grinding noise that can be immediately stopped just be easing off the accelerator and then restarted from pressing the pedal again... occurs from 30-80mph at medium to high acceleration. this is my most feared worry that the motor is defective and will just stop on me one day....



-passenger side stuck closed mirror for 3 days (ask me how driving on the highway felt) (fixed itself, never ordered new part)



- had a flat tire once, roadside came, jacked up car improperly completely crushed and damaged underside of the lower trim along the bottom floor of the car. (tesla willing to fix for free if i leave car at authorized repair shop, havent had time to do it.)



- passenger side tesla logo repeater above ap2.0 camera rearward camera had condensation (completely replaced)



im so tired of typing....honestly theres more and i cant even remember. i gotta look at my service sheets.



what do i do? is this qualified as a lemon? who in the higher ups can i complain to, has anyone on this forum had this bad of an experience?



what kind of compensation am i entitled to? my car in total has been in a service center for more then 30 days overall....should i get at least one of my monthly car payments refunded?



i am not complaining for the sake of complaining. this is coming out because now its not just me & this is making me look bad... Its my mother in laws brand spanking new 100D model x with similar issues...i should not be repairing a jammed window in the freezing cold on a 120k car with 1000 miles on it..... i just dont understand. whoever said there USED to be major issues in the beginning days of production must be joking cause.....Clearly it hasnt stopped.

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