The process was quick and easy. I like how they react out to make sure your information was correct before sending it out. Which, also is thoughtful the speed is effectively quick. So now I'll wait and see how the hair looks when I receive it. I got the hair did not try it on as of yet this is updated ok so the packaging is amazing and came with 2 eyelashes and 3 wig cap and a face mask to make sure I was safe during the coronavirus how thoughtful was this. Really appreciate it the hair is soft with volume and they reached out to make sure everything was good with the purchase I like that alot will definitely buy again. I will buy the straight hair wig