

TSI Marc

Premium Member

join:2006-06-23

Chatham, ON 2 edits TSI Marc Premium Member Ottawa update (Cable) 05/06/2011 - all POIs are up. Hey gang,



The 3 Ottawa POI's are:



1. 1810 St.Laurent - This POI is now up and running at 500mbps and will be upgraded to 1gbps on Thursday the 12th, you can place an order any time.. We don't anticipate any degradation of service.



2. 5390 Richmond a.k.a. Fallowfield - This POI is now up and running at 1gbps, you can place an order any time.



3. 475 Richmond - This POI is now up and running at 1gbps, you can place an order any time.



ottawhaa

@204.187.150.x ottawhaa Anon Re: Ottawa - update 05/06/2011 this is great news...finally! Please update website as postal code k2cXeX still says not available and therefore i can't proceed further and order online...thanks



XPulse

@ic.gc.ca XPulse to TSI Marc

Anon to TSI Marc

When will the postal code database be updated?



I live near the Civic Hospital (Carling/Fisher area) and the teksavvy site still says my PC isn't served by cable (although I'm currently on Rogers Extreme).



sbrook

Mod

join:2001-12-14

Ottawa sbrook to TSI Marc

Mod to TSI Marc

5390 Richmond IS FALLOWFIELD



475 Richmond is Richmond Rd



I've IMed Marc to see if we can get TSI to refer to 475 Richmond as RichmondRd and 5390 Richmond as Fallowfield.

corndog

join:2011-03-07 corndog Member A couple months ago, someone posted a link to an RSS feed that would check your postal code for you.



I ran it for a while but had to shut it off because it just started taunting me. It's been running since Rocky's tweet the other day. Now just waiting for the message to change....



BACONATOR26

Premium Member

join:2000-11-25

Nepean, ON 1 edit BACONATOR26 to TSI Marc

Premium Member to TSI Marc

Now have you guys figured out TPIA transfers? I surely don't want to go through transferring from 3web if there's a risk of extended outage. Also I'm pretty sure I know the answer to this but for a transfer do you still charge the activation fee?

mabba18

join:2009-09-25 mabba18 to TSI Marc

Member to TSI Marc

Been waiting for as long as anyone, now I'm confused.



I'm 3.5km from 475 Richmond, and AFAIK, everyone in this building with Rogers is on RCHRD, but the phone rep says it's still "a couple of days away"



Is it live?



ottawhaa

@teksavvy.com ottawhaa to TSI Marc

Anon to TSI Marc

just got off phone with tsi rep, he has same email that is posted here by Marc. He says the website is up to date yet still cant qualify me in west end otttawa...hmmm

I warned him that there'll prolly be alot of callers this aft really disappointed lol. Suggested he call tsi Marc and fix immediately,his quote was "he liked working for tsi too much " lol.



chrisl83

@vianet.ca chrisl83 Anon Update the postal codes please

corndog

join:2011-03-07 corndog Member I'm wondering if it'll still work if you just put in a working postal code, then change it in the order form.



I just tried it but didn't submit. The form asks for your address and the postal code is not pre-filled. Not sure that the order would get placed correctly or just sent to some /dev/null somewhere...

rdcanuck

join:2010-09-22

Nepean, ON rdcanuck to TSI Marc

Member to TSI Marc

oooohhh so close.

Please update the postal code database so I can place my order:

K2G 2xx



Richmond POI

bt

join:2009-02-26

canada bt to TSI Marc

Member to TSI Marc

Another postal code not validating but definitely served off 475 Richmond. K1Z.

Threz

join:2011-02-02 Threz to TSI Marc

Member to TSI Marc

Same: my postal code (K1Y) still coming up as invalid. I'll try calling it in after work...

stittsville14

join:2010-10-24

Stittsville, ON stittsville14 to TSI Marc

Member to TSI Marc

Same for me as others, web site says not available for K2S.

schnauz

join:2007-12-10

Nepean, ON schnauz to TSI Marc

Member to TSI Marc

K2J not working here either. Nice to things finally happening though.

rdcanuck

join:2010-09-22

Nepean, ON rdcanuck Member



Activation date of May 14th I just called in and placed the order. The postal codes seem to be updated internally at TSI!Activation date of May 14th



chrisl83

@vianet.ca chrisl83 to meglin1

Anon to meglin1

How did you place an order? website isn't accepting new postal codes, and apparently phone reps can't do anything different

stittsville14

join:2010-10-24

Stittsville, ON stittsville14 to rdcanuck

Member to rdcanuck

still not working for me K2S

taytong888

join:2005-06-20

Nepean, ON taytong888 to TSI Marc

Member to TSI Marc





K2H xxx is not working. I live near Baseline and Richmond Road near Bells Corners.

Hi,K2H xxx is not working. I live near Baseline and Richmond Road near Bells Corners.

rdcanuck

join:2010-09-22

Nepean, ON rdcanuck to chrisl83

Member to chrisl83

I simply called in and gave my info as an existing DSL customer. The postal code worked for the phone rep and she processed the order very smoothly and efficiently withing 5 minutes.

I was on hold for about 5 minutes prior to reaching the rep.

meglin1

join:2006-02-10

Ottawa, ON meglin1 to chrisl83

Member to chrisl83

said by chrisl83 : How did you place an order? website isn't accepting new postal codes, and apparently phone reps can't do anything different

I phoned it in, I am on DSL today and the rep was able to take the order, I know which POI I am on, I am not sure if that helped.



XPulse

@ic.gc.ca XPulse to XPulse

Anon to XPulse





I mentioned that I'm already a Rogers cable internet customer, and the guy said that doesn't necessarily mean that I'll be eligible for TekSavvy I think the reps use the same postal code system. I just called in and he said my postal code is coming back as a negative. They're going to email Rogers with my PC to see if it is in fact available for me.I mentioned that I'm already a Rogers cable internet customer, and the guy said that doesn't necessarily mean that I'll be eligible for TekSavvy

corndog

join:2011-03-07 corndog to rdcanuck

Member to rdcanuck

I just called in and was told that there is no Cable service for K2G...he first told me it he couldn't qualify my PC, then went to check with someone else. Said no Cable service yet...

stittsville14

join:2010-10-24

Stittsville, ON stittsville14 to XPulse

Member to XPulse

I'm on the phone now, same story with me, CS rep sees the same postal code results that we see on the web site so no point calling in if your postal code is not working on the web site.



The CS rep is telling me that the Fallowfield POI is full and not accepting any new customers :-(. This is very disappointing, I've been waiting a year for this checking daily and now that Teksavvy has service in Ottawa it's full for the west end the very day it opened up.



I'm kinda pissed off right now that since last year we've been asking for a waiting list and TS never provided one, and now those of us that have been patiently waiting are basically SOL.

corndog

join:2011-03-07 corndog to rdcanuck

Member to rdcanuck

double post....



Kanatadude

@gridway.net Kanatadude Anon same, CS rep telling me they are full, ROCKY please do something



chrisl83

@vianet.ca chrisl83 Anon Please tell me the being full thing is a joke.. HA HA .. right?