SteveInWA



Posts: 6161







Hero Member & Beta TesterPosts: 6161 Google Voice "Backing off" Errors: November 3rd Status « on: November 02, 2017, 06:48:43 pm »



Background:



OBi devices act as Google "Chat" (XMPP) clients, that can receive calls forwarded from a Google Voice inbound phone number. To do that, the OBi device needs to connect to a XMPP server in Google's pool of servers. Since this is a secure connection, the device needs a valid SSL/TLS certificate to connect. Google is changing their server certificates. This is causing some, but not all, OBi<-->Google XMPP connection attempts to be rejected by the server, when attempting to connect to one of their servers with a new certificate installed. Since the server pool is load-balanced, some users are affected, and others not.



Google is rolling out the new certificates, and so eventually, all OBi devices will fail to connect.



What has been done by Obihai to resolve this:



Obihai has modified the device firmware for their current products to use the new certificates. The yellow triangle you'll see in the OBiTALK dashboard is because Obihai is pushing new firmware out to all 200-series and 10x2 series products, regardless of their warranty or post-warranty paid support status .



FAQs



Is Obihai trying to rip us off and require payment to fix this? Absolutely not. The firmware will be made available to every 200 and 10x2 device, free of charge, and if the device is registered on the OBiTALK web portal, the firmware will be pushed to you; all you will need to do is click the yellow triangle.

Absolutely not. The firmware will be made available to every 200 and 10x2 device, free of charge, and if the device is registered on the OBiTALK web portal, the firmware will be pushed to you; all you will need to do is click the yellow triangle. Is Google killing or banning OBi use for Google Voice? No. Google is just changing their server certificates. There are no plans to discontinue either Google Voice itself, nor to discontinue the use of OBi devices with Google Voice.

No. Google is just changing their server certificates. There are no plans to discontinue either Google Voice itself, nor to discontinue the use of OBi devices with Google Voice. Are there any settings I can change to fix this? It's recommended that you use Google's DNS pool, (set DNS1 to 8.8.8.8 for primary and set DNS2 to 8.8.4.4 for secondary). This will eliminate the possibility of errors that might be caused by some other DNS lookup. However, by itself, it won't solve this particular issue .

It's recommended that you use Google's DNS pool, (set DNS1 to 8.8.8.8 for primary and set DNS2 to 8.8.4.4 for secondary). This will eliminate the possibility of errors that might be caused by some other DNS lookup. However, by itself, . What should I do now? Update the device's firmware when presented with the yellow triangle. You can still use Google Voice with regular 10-digit phone linked/forwarding phone numbers, and with Google Hangouts. Remember: Hangouts operates independently from any "Chat" settings on your Google Voice settings page. Each Hangouts client (web, Android or iOS) has its own toggle switch to turn on or off ringing on inbound calls.

Update the device's firmware when presented with the yellow triangle. You can still use Google Voice with regular 10-digit phone linked/forwarding phone numbers, and with Google Hangouts. Remember: Hangouts operates independently from any "Chat" settings on your Google Voice settings page. Each Hangouts client (web, Android or iOS) has its own toggle switch to turn on or off ringing on inbound calls. But, I have an OBi 100 (or 110). What about mine? Obihai announced end-of-life for the 100 series in August of last year. There are no firmware updates for the 100 series. Your options are to either buy a new OBi 200 series product, or to use the Simonics GVGW gateway, which transforms Google's XMPP protocol into standard SIP protocol, which still works on the 100 series products. Step-by-step instructions to use the GVGW are posted here: http://www.obitalk.com/forum/index.php?topic=13147.msg84459#msg84459

Obihai announced end-of-life for the 100 series in August of last year. There are no firmware updates for the 100 series. Your options are to either buy a new OBi 200 series product, or to use the Simonics GVGW gateway, which transforms Google's XMPP protocol into standard SIP protocol, which still works on the 100 series products. Step-by-step instructions to use the GVGW are posted here: http://www.obitalk.com/forum/index.php?topic=13147.msg84459#msg84459 <Insert conspiracy theory or angry rant here>. Opinions, theories and emotional replies will be cheerfully ignored.

Latest firmware:



Clicking the yellow triangle will update your devices, as of 7pm Pacific time, 11/3/2017:



OBi 2xx series: 3.2.1 (Build: 5757EX)



OBi 10x2 series IP phones: 5.1.7 (Build: 4666EX.1311) I spoke with Obihai at 6:15pm today, and here is what has happened, and what will be done to fix it.OBi devices act as Google "Chat" (XMPP) clients, that can receive calls forwarded from a Google Voice inbound phone number. To do that, the OBi device needs to connect to a XMPP server in Google's pool of servers. Since this is a secure connection, the device needs a valid SSL/TLS certificate to connect. Google is changing their server certificates. This is causing some, but not all, OBiGoogle XMPP connection attempts to be rejected by the server, when attempting to connect to one of their servers with a new certificate installed. Since the server pool is load-balanced, some users are affected, and others not.Google is rolling out the new certificates, and so eventually, all OBi devices will fail to connect.Obihai has modified the device firmware for their current products to use the new certificates. The yellow triangle you'll see in the OBiTALK dashboard is because Obihai is pushing new firmware out to all 200-series and 10x2 series products,Clicking the yellow triangle will update your devices, as of 7pm Pacific time, 11/3/2017: « Last Edit: November 16, 2017, 02:22:04 pm by OBiSupport » Logged



Google Voice Product Expert



https://support.google.com/voice/community --Steve