While you are playing the game and suddenly have a disconnection issue and receive an error message with 20012 or 30012 display, this is related to issues with your connection to the servers or in some rare cases due to server stability and performance.

You may be able to solve the connection issue checking the following:

Try selecting a different region before pressing the Visit Spaceport button. In the drop-down at the top, select and try EU, US or AUS.

button. In the drop-down at the top, select and try EU, US or AUS. Verify your game files if it consistently occurs at the same place and action. In the Launcher, click Settings and Verify .

and . Some players have solved this by updating their video drivers for Nvidia and AMD

. For details on graphics, see the Guide to Graphic Issues .

and . For details on graphics, see the . If this is happening consistently, you will need to do some network troubleshooting. You'll need to follow troubleshooting steps for your router/modem or contact your ISP for assistance.

When this error occurs, please add your report to this Issue Council.