Hello Windows Insiders!

We've just launched build 14951 to the Fast ring today and we're seeing reports from users staying their device is not progressing past "0% downloading" on the update screen.

We encourage Windows Insiders to file feedback or upvote feedback from others. We've started digging through the logs we have already received to investigate the issue.

Stay tuned to this thread for additional details. We'll post updates as information becomes available.

Thanks in advance!

Jason

*** Edit 2016.10.19 - 9:45PM ***



In reviewing device logs from feedback submissions, some devices are needing to be plugged in. As an interim step, please plug your device into a charger and allow it to fully charge if it is not.

*** Edit 2016.10.20 - 9:15AM ***

To everyone who is waiting patiently, thank you. We know this is not the usual experience!



We are still actively investigating and trying to root cause the issue. No new information to share currently regarding solution, workaround, etc.

More updates to come.

- Jason

*** Edit 2016.10.20 - 6:10PM ***

THANK YOU to all the Windows Insiders who have provided us feedback on getting stuck at 0% while trying to download Build 14951 on their devices. We have narrowed this down to a new issue that only seems to affect devices on Windows 10 Mobile build 14946. We are making a change to how Build 14951 is published, so that Insiders can avoid hitting this issue. We will also make the same changes when we published the next build so Insiders do not hit this when upgrading to newer builds.

We appreciate all of the feedback that has helped us out. We are still working on validating this resolves everyone’s issues; please keep filing feedback if you run into issues trying this out.

Here are 4 options we are validating to get out of this state:

