This privacy policy describes how and when I (Natasha Hopson, mycutelobsterdesigns) collect, use, retain, and share personal information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This privacy policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. To learn about Etsy's privacy practices, please read the Etsy Privacy Policy, which can be found here: www.etsy.com/uk/legal/privacy Etsy collects cookies as part of your browsing and shopping experience, and you can find out more about those here: www.etsy.com/legal/cookies WHAT INFORMATION IS COLLECTED? When you place an order with me, you must provide me with certain personal information which you authorized Etsy to share with me. This can include your name, email address, postal address, payment information, and details of the product that you are ordering. You may also choose to provide me with additional personal information if you contact me directly. HOW IS THIS INFORMATION USED AND WHY IS IT NEEDED? Your personal information is collected and shared with me via Etsy's secure servers. I use this personal information: *** as needed to provide my services: such as to fulfil your order, to settle disputes, or to provide customer support. *** when you have provided your affirmative consent, which you may revoke at any time. *** if necessary to comply with a legal obligation or court order (such as to prevent or investigate fraud or illegal activity), or to comply with tax law (such as retaining information about your purchase for government authorities). *** as necessary in compliance with the Etsy Seller Policy and Terms of Use. IS THIS INFORMATION SHARED? Your personal information could be shared in limited circumstances, for limited reasons: *** with Etsy. I share personal information with Etsy as necessary to fulfil your order, to settle disputes, or to provide customer support; and to comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. *** in compliance with laws. I may collect, use, retain, and share your personal information if it is reasonably necessary to: (a) comply with a legal obligation, court order, tax law, or government request; (b) enforce my terms and policies; (c) prevent or investigate fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others. I do not use your email address or other personal information to send you newsletters or promotional offers, unless you have given your express consent. HOW LONG IS THIS INFORMATION RETAINED FOR? Your personal information is retained only for as long as necessary to fulfil your order, to settle disputes, or to provide customer service. However, I may also be required to retain your personal information to comply with legal and regulatory obligations, as outlined in my privacy policy. I generally keep your data for seven (7) years. IS THIS INFORMATION TRANSFERRED OUTSIDE OF THE EU? I do not personally transfer or store your personal information outside of the EU. However, as my shop is hosted by Etsy, who have locations outside of the EU, the personal information you provide when placing an order may be transferred and stored outside of the EU. ACCESS TO YOUR INFORMATION AND YOUR RIGHTS You have a number of rights in relation to your personal information: *** you have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. *** you also have the right to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (for example, where I am required to store personal information for legal reasons), I will delete your personal information on request.[1] *** you have the right to request me to stop sending you newsletters or promotional offers, even after you have given initial consent. *** if you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. [1] There may be instances where I am unable to delete your personal information due to limited access to it, in these cases I may refer you to contact Etsy directly to have your personal information removed. CONTACT ME If you have any questions or concerns, please contact me via Etsy conversation, or email me at mycutelobsterdesigns [!at] gmail.com. Alternatively, you may write to me at: Natasha Hopson, 3 Mucklestone Road, Market Drayton, Shropshire, TF9 4DA *** This privacy policy was updated on the 16th May 2018

Etsy prohibits the use of buyer information for unsolicited messages. See our Privacy Policy for more info.