From the City of Richmond

The City of Richmond will conduct a random, citywide survey of residents to assess services currently being provided by the city. The survey, which was last administered in 2014, will provide reliable data to the city administration that will help guide its budgeting process, improve delivery of services and enhance overall operations.

ETC Institute, one of the nation’s leading firms in the field of local government research, is preparing and conducting the survey.

In the coming weeks, ETC Institute will mail approximately 13,500 surveys using the United States Postal Service. A minimum of 150 completed surveys from each of the City of Richmond’s nine districts are required to validate the results. Residents across Richmond have been randomly selected to complete the survey, and individual survey submissions will remain anonymous and confidential.

Residents will have the opportunity to complete the mailed form or submit their responses online within a 10-day time period. If needed, telephone follow-up surveys will be conducted to obtain the minimum number of completed surveys for each district. The survey will also be made available in Spanish.

For more information, please contact Beth D’ Arcy, Executive Staff Assistant to the Chief Administrative Officer, at (804) 646-2043, or beth.darcy@richmondgov.com.