Comcast Insists Users Shouldn't Get Called 'A**hole' Anymore A piece in the Chicago Tribune highlights how the endless flood of awful customer support horror stories may very well be the final nail in the coffin for Comcast's attempted $45 billion acquisition of Time Warner Cable. The story notes Comcast has been busy putting out the latest brush fire -- a trend of support reps -- changing user names to insults -- something we've noted has been a problem for roughly a decade. Comcast tells the Tribune they've not only fired most of the name-changing offenders, but they've put "safeguards" in place to prevent this from happening moving forward: quote:

It may be too late for the Comcast deal, however. It may be too late for the Comcast deal, however. With the FCC on a bit of an uncharacteristic pro-consumer tear when it comes to helping municipal broadband, raising the broadband definition bar and fighting for tougher neutrality protections, approving a merger demand from potentially the most-disliked company in the country seems like it would be dramatically out of character for agency boss Tom Wheeler. Then again, with the exception of AT&T T-Mobile, the FCC rarely blocks most telecom industry M&As, and the FCC may see this as an opportunity for some (again uncharacteristically) meaningful conditions. Regardless, the volume of pro-merger rhetoric coming from Comcast and top lobbyist David Cohen appears to have Regardless, the volume of pro-merger rhetoric coming from Comcast and top lobbyist David Cohen appears to have quieted dramatically in recent weeks as we enter the final stretch of waiting for a regulatory decision from the DOJ, FCC and many States.







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Most recommended from 55 comments

MDBill

Premium Member

join:2012-05-20

Kensington, MD 2 recommendations MDBill Premium Member Whack-a-Mole "We've also put in place additional technical safeguards that will prevent this from happening in the future."

Yes, well, that's nice, but you're just playing whack-a-mole, Jack. The problem is that you've put in place a system that engenders and tolerates this sort of behavior. Until you change the system, your employees will simply find other channels to express their frustration and dissatisfaction. Yes, well, that's nice, but you're just playing whack-a-mole, Jack. The problem is that you've put in place a system that engenders and tolerates this sort of behavior. Until you change the system, your employees will simply find other channels to express their frustration and dissatisfaction.

camper

just visiting this planet

Premium Member

join:2010-03-21

Bethel, CT 2 recommendations camper Premium Member Cows gone, close barn door. Too little too late.



What is Comcast doing to improve its customer service?



Why is a "Comcast spokesman" responding to this, why doesn't Comcast's VP of Apologies respond, or is he now burying his head in the sand so he can say he does not know of any customer service issues?