Overview

The ACCC wants to see consumers provided with better information about broadband speeds, to improve competition and consumer outcomes in the retail broadband market.

We have observed that broadband retail service providers (RSPs) have generally been slow to provide consumers with information that readily identifies the performance and speed characteristics of fixed broadband services and plans.

We are concerned that a lack of accurate information increases the likelihood that consumers will misunderstand or be misled about the quality and capabilities of the broadband options available. It also limits a consumer’s ability to select the most appropriate service for their needs and reduces the incentives for RSPs to compete on performance.