Returns and exchanges

IF YOU ONLY READ ONE THING, PLEASE READ THIS SECTION! IT'S IMPORTANT!



YES, returns and exchanges can be made available provided that there is a reasonable explanation given. I need an explanation in all cases because it helps me improve my shop and my products.



The only exceptions to this rule is when:



1) a customer places a CUSTOM ORDER--NO RETURNS OR EXCHANGES ON CUSTOM ORDERS. Please message me if you are unhappy with your order--we can explore other options together. See below for more details.



2) if you state that your your animal refuses to wear the item due to the size, texture, or thickness of the item, I can do an EXCHANGE ONLY in this instance. See below for more details.

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~1) CUSTOM ORDERS: NO RETURNS OR EXCHANGES ON CUSTOM ORDERS

A custom order includes: i) all Custom Mystery Samplers, and ii) any other item that has been sized specifically for your pet. Example:



--It is a CUSTOM ORDER when: you message me asking if I can make a Cozy Kitty Cowl in Fisherman's Fancy, but an inch or two larger in circumference than the one listed.



--Is is NOT A CUSTOM ORDER when: you only check the 'Without bell' box when you are submitting your order.



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~2) ANIMAL REFUSES TO WEAR THE ITEM: All pets are different, and I cannot guarantee that your animal will tolerate wearing the item that you have purchased. Most dogs are comfortable wearing clothing, but I encourage you to 'test drive' putting clothing or accessories on your cat, dog, or bunny and see how they react to it before purchasing one of my items. That being said...



PLEASE RESPECT YOUR PET! If you find that your pet refuses to wear the item(s) you have purchased, or appears physically uncomfortable due to the size, texture, or thickness of the item, I encourage you to respect your pets comfort level and NOT force them to wear clothes or accessories that may cause them discomfort. That being said, ALL of the items that I sell are things that have been worn comfortably by one of my own pets. PLEASE READ THE ITEM DESCRIPTION AND MEASURE YOUR PETS ACCORDINGLY. If you would like more detailed item measurements please message me and I will happily provide them for you.



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A SUGGESTION: If you have purchased an item only to find that it cannot be worn by your pet, many of the items I sell have alternate uses (ie. Cozy Kitty Cowls can be used as mug or wine cozys, and Fancy Feline Collars can double as sock or boot slips). Please message me if you would like me to suggest more alternate uses for your purchases.



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RETURN/EXCHANGE LOGISTICS: Please contact me within 5 days of receiving the item(s) you would like to return or exchange. Please outline the reason you would like to return/exchange your item(s).



1) RETURNS: Customer pays return shipping. A refund (excluding shipping costs) will be made within 5 business days of my receiving the returned item(s).



2) EXCHANGES: The item(s) requested for the exchange must be of equal or greater value than the original item purchased. Customer will pay the difference if the item(s) requested cost more than the original item purchased.



Customer pays return shipping and will be billed for HALF the cost of reshipping the new item. Once the original item is received and ALL payments are made, the item(s) requested will be shipped within 1-2 days.



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