Infinity Ward’s Senior Communications Manager has responded on Reddit to many fans asking about where the Infinity Ward communication is since the release of Call of Duty: Modern Warfare.

Fans have been experiencing many issues with crashing on PC and Xbox One, alongside other bugs across the entire game that have frustrated players, including challenges not tracking and more.

Infinity Ward’s Senior CM on Reddit says that they are actively working on fixes for the crashes on Xbox One and PC and hope to fix the issues.

Fixes are currently being worked on by numerous teams between IW and Beenox. We have a few updates we’re working on that should improve the stability and help prevent against crashes or any other issue you may encounter. It’s always helpful to let us know details of what’s happening when you encounter any bug or crash as it can help us prioritize and debug issues as they come in.

Willams says on Reddit that these updates will be going live over the next few days, but they don’t want to give exact timing as update releases can change.

We have a few updates going out over the next few days. I don’t want to give an exact time and date as we’re wrapping up testing on a few more things.

She also responded on a Reddit thread that was asking why Infinity Ward has been quiet since the game’s launch.

Here’s her full reply:

Really appreciate this, OP. We’ve been working on updates and patches for everything we’ve been seeing and plan to roll these out within the next few days.

Feedback comes in from everywhere, so we prioritize from most concerning issues, like crashes, unable to run the game, etc., and go down the list from there. Once changes from the team have been made, we pull them into a patch or a title update, depending on what the fix is.

The Known Issue list on Activision’s Support blog is a great way to see some of the issues that we’re working on along with threads you see tagged with “Infinity Ward reply inside.” We can post them here moving forward so there’s more eyes on it.

She elaborated on this a bit more on this, saying they have to balance out fixing current bugs while also ensuring new content is coming to the game.

I mentioned this in another thread, but we prioritize feedback as it comes in, most importantly crashes, unable to run the game, etc., and go from there. Devs also work on their portion of work too, so someone who works with vehicles is prioritizing feedback from vehicles and nothing else. There’s tons of people working on fixes while working on future content at the same time, so once fixes for current issues are in, we test, and create either a patch or a title update, depending on the fix. If we feel it’s good to go, we get it out the door as soon as possible.

Willams says that they will be updating the Known Issues post on Activision Support site here with the latest on what they’re looking into and the tracking of the fixes for the updates.

Here’s the known issues:

Issue Description I think I got the wrong weapon for completing a challenge.

– All platforms We’ve identified graphical errors with the final reward for completing the Weapon Master and Well Equipped challenges.The Urban Defiler pistol awarded for completing the Weapon Master challenge is marked as an Epic (purple) weapon when it is, in fact, a Rare (blue) weapon.The Judgment shotgun awarded for completing the Well Equipped challenge is marked as a Legendary (orange) weapon when it is, in fact, an Epic (purple) weapon. I can’t see the requirements to unlock the Commando camo for the .357.

– All platforms We’re aware that the Commando camo requirements aren’t listed. My MK2 keeps reloading even after it’s full.

– All platforms We’re investigating an issue where reloading a weapon continues past full capacity. I’m running into graphical glitches during the Captive mission in Campaign.

– All platforms We’re investigating instances where textures, lighting, and shading isn’t rendering properly at various points during the Campaign. I earned Killstreaks in a match, but they don’t appear in the HUD.

– All platforms We’re investigating an issue where players earn Killstreaks in a match, but there is no indicator of earning them in the lower right corner of the screen. I was killed by an enemy whose gun wasn’t even pointed at me.

– All platforms We’re investigating instances where an enemy’s weapon appears to be pointing in different directions though it is actually aimed at its target. I didn’t get my XRK Weapons Pack.

– Xbox One We’re currently investigating issues with the delivery of the XRK Weapons Pack included with all digital editions of Call of Duty: Modern Warfare.Please note: The base versions of the XRK Weapons need to be unlocked through progression before they can be added to a Loadout and used in game. However, be sure to check the Armory for your XRK Weapons. The XRK M4 Weapon Blueprint is listed under Assault Rifles, and the XRK .357 is listed under Handguns. I didn’t get my Operator Pack.

– Xbox One We’re working to resolve an issue with the delivery of the Operator Pack included with the Operator, Operator Enhanced, and Physical Precision editions of Call of Duty: Modern Warfare. I’m getting a message that says my GPU driver version does not meet the minimum requirements.

– PC Please check out Updating Video Card Drivers on a PC to be sure that your drivers are up to date.If your drivers are up to date, be sure to try the following:If you’re using multiple monitors, try unplugging a monitor, launching the game, and then plugging the monitor back in.Disable your integrated/onboard graphics card. I’m experiencing issues with my console crashing.

– Xbox One X We’re working to resolve an issue that is causing crashes on Xbox One X. My installation progress bar doesn’t seem accurate.

– All platforms This is a graphical issue where the progress bar shows a lower percentage even though the download is being completed. I’m getting Memory error 21 1749 when playing matches.

– All platforms We’re currently investigating instances that cause Memory error 21 1749 after playing consecutive Ground War matches.Workaround: If the error persists, try restarting the game I’m getting a Dev Error 6144

– Xbox One We’re working to resolve an issue prompting Dev Error 6144, which can occur for players in a match when another player attempts to join a Multiplayer match that’s in progress. If this occurs, back out of Multiplayer and try playing again. I’m getting Dev Error 6065/6066/6068.

– PC We’ve identified an issue that is causing hang crashes on the GPU, particularly during Campaign cutscenes. These crashes will be addressed in an upcoming patch.Workaround: Try running VRAM under maximum and/or run the game with the default settings. I can’t get into the Graphics menu.

– PC We’re actively working to fix an issue where selecting the Graphics menu on PC takes you back to the main menu.Workaround: Delete the local config file on your PC.Open Documents.Open the Call of Duty: Modern Warfare folder.Delete the Players folder. I can’t activate RTX.

– PC Make sure your version of Windows and your video card drivers are up to date. RTX requires running Windows 1809 and above.Learn more about Updating Video Card Drivers on a PC.Be sure to check out the Minimum and Recommended System Requirements for Call of Duty: Modern Warfare on PC. The progression on my launcher isn’t tracking

– All platforms We’re investigating an issue where launcher progression is only counting XP from enemy kills and not from destroying Killstreaks. I have a progression bar that isn’t tracking properly.

– All platforms We’re investigating an issue where several progression bars tracking Camos, Missions, and Challenges are not displaying the correct progression. This is only a graphical issue; you’re still earning your progress.

Stay tuned for the latest news.