I succeeded (after checking the bank) in getting a refund from Kabam.

Here is a copy of what I wrote. Did you know too Kabam is worth USD 1b ? Dont get me wrong. I am an extremely loyal hardcore player from one of the top Cartels but enough is enough. I would not request a refund from honest hard working independent indie game studios but for a corporate the size of Kabam with 800 employees, I believe they should not short change their own community.

Don't copy point blank but add in what you feel to be important also.

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Dear Apple Staff,

I feel that the 'very sudden' recent changes to the game has made me come and request for a refund. Kabam has misled me into buying items which are no longer useful. They implemented changes (with really no notice whatsoever) rendering what I paid for useless overnight. I am a big fan of free to play games and occasionally reward developers by buying content but in this scenario enough is enough. I really tried hard reaching out to them but got no response whatsoever leading me up to having to do this.

So to sum it all up, I feel that I have been misrepresented. I paid for in game content that was essentially rendered useless and no longer wish to play anymore. Not to mention the numerous bugs and 'cartel assault' exploits that went unfixed. Going forward I believe that all this could be avoided if Kabam had more transparency and openness in how they treat their loyal community. Especially given how big they are and the resources they have.

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On how to submit a refund request : http://bit.ly/1QpP4nI

Further proof on what you may include inside you complaint in support of the refund :

http://community.kabam.com/forums/showthread.php?617615-A-Response-Letter-to-the-2-Dans-%28and-the-rest-of-the-development-team%29