Returns and exchanges

I gladly accept returns and exchanges Contact me within: 14 days of delivery Ship items back within: 21 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons) Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

We guarantee that you'll receive your plant in excellent condition and ready to enjoy. If there's a problem, please let us know. We'll work with you to reach the best agreement for both parties. Our policy is simple - If you are not satisfied with your purchase, we promise an appropriate refund or replacement.



Refund/Exchange Policy



• Due to the live nature of plants, if you receive a broken dish garden/terrarium

or plants torn apart, please contact us within 24 hours to resolve the

problem. In order to process your request efficiently, you MUST submit a clear

detailed picture of the dish garden/terrarium BEFORE removing its internal

packaging and request either a refund or a replacement. A replacement will be

issue at NO cost to you.



• If a plant dies within 24 hours after delivery, please take a clear detailed

picture of the arrangement and let us know your preference - replacement of

the plant or a refund for the dead plant (s). If the plant is available, we’ll

replace it; if not, we’ll refund your money.



• NOTICE: If entire dish garden or terrarium needs to be replaced or refunded -

the buyer must RETURN IT. A replacement or refund will be issued once we

receive the intact original arrangement. Buyer is responsible for the shipping

charges.



• Shipping charges are nonrefundable. A refund will be issued in the original

form of tender.



• DISCLAIMER: We take great care in the packaging of your plants, but

unfortunately the same cannot always be said in how they are handled once

they leave us so please don't assume it is our fault. We are NOT responsible

for damage or death cause by negligence or mishandling after you receive it. A

fallen leaf, a loose plant or plant dislodgement does not constitute damage.

Please contact us with any complaints before giving negative feedback. All

problems will be solved in the satisfaction of both parties.