HOUSTON, TX — A family in Des Moines, Iowa, is furious after their 12-year old daughter was misplaced by airline officials at George Bush Intercontinental Airport.

The child was supposed to be accompanied every step of her journey from Des Moines to Houston see her grandparents, but when the child arrived, the flight attendant who was supposed to stay with her until her grandmother arrived left her alone instead.

Dana and Adam Dunn had paid an extra $300 for United Airlines' "unaccompanied minor program" for their daughter's round-trip ticket to ensure she was with an adult.