Time Warner Cable Systematically Looking To Shut Down Parodist's Accounts

from the not-a-huge-surprise dept

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Well, this won't come as a huge surprise. Twice this week we've written about a pair of parodists who have been mocking Time Warner Cable and its customer service, first with a video in which they pretend to be TWC Customer Service reps asking people how they can make service worse for customers, and then involving a recording with a customer service rep who suggested that you weren't allowed to record your phone calls with TWC Customer service, even though they were recording you. The efforts were part of a parody campaign for a website called TWCCustomerService.com. For what it's worth, Time Warner has since said that there is no corporate policy saying that callers cannot record their calls, and that was merely a case of one rep overreacting.That said, Time Warner Cable has apparently decided that the duo at TWCCustomerService have gone way too far in their parody attempt and have been going after their various social media accounts one by one . Already killed are their YouTube account and a bunch of Twitter accounts. The latest is that TWC's legal department has approached GoDaddy, seeking to have the TWCCustomerService.com domain name taken away. According to Kevin Collier at DailyDot, the guys are actually Jason Selvig and Davram Stiefler of the comedy duo The Good Liars , and they have a history of doing similar types of pranks. In this case, TWC claims that the duo went too far in using the real name (and image) of Time Warner Cable's CEO, Glenn Britt.As we noted in our first post about them, some might think that their website and efforts pushed some boundaries, since nowhere do they state directly that they're a parody account, but any human being with a few functioning brain cells should be able to tell within seconds that these guys clearly do not represent Time Warner Cable at all. I can understand why TWC decided to try to shut down the various accounts, but, in the end that's probably exactly what Selvig and Stiefler wanted, as it merely serves to call that much more attention to their antics.

Filed Under: accounts, customer service, parody, social media, twc customer service

Companies: time warner cable