Customer-First Approach: For us, customer satisfaction is of paramount importance, and our mission is to help our customers lead happier, more successful lives. We offer customer-centric, digitally-enabled, health insurance products and services to our customers, such as preauthorization of cashless claims within 30 minutes, direct claim settlement, and access to ‘Point of Care’ desks at leading hospital chains across the country.

Leveraging Technology for Delivering Service Excellence: We strive to optimize customer satisfaction by leveraging technology, and offer services such as our multi-functional Max Bupa Health App’, which has been designed to help our customers manage their health along with their insurance policy, and Max Bupa’s chatbot ‘CIA’. The Max Bupa Health App enables policyholders to book OPD appointments with doctor or a pathology lab for running diagnostic tests, it enables them to take e-consultations and get medicines delivered at home while also providing easy access to their health insurance plans on-the-go. Our chatbot ‘CIA’, on the other hand, has assisted 73,000+ customers in the last three months, at a time when the COVD-19 pandemic has placed enormous strain on our healthcare system, helping solve queries by providing assistance and end-to-end solutions to Max Bupa customers. Our chatbot CIA is available for assistance on whatsapp as well.

Awards and Accolades: Max Bupa Health Insurance has received numerous awards and accolades for constant innovation and service excellence, such as:

● The Economic Times Best Brands 2019 award, confirming our position as the best health insurance company in India

● The Super Brand 2019 award

● The prestigious ‘Technology Maturity’ award for our focused utilization of technology to deliver a superior customer experience

● Max Bupa’s Health App was awarded Best Tech for Health Category 2019, with the app crossing 1.5 lakh downloads

Comprehensive Solutions: Our comprehensive plans and innovative offerings have made us one of the leading health insurance and medical insurance company in India. We offer plans to suit specific needs and requirements, such as our GoActiveTM plan, a comprehensive health insurance plan catering to health and fitness enthusiasts. We also have a comprehensive product for large families who want top of the line care for their families - Health Premia. There’s something for the value seekers to - Health Companion and Health Pulse plan. We even offer plans for specific needs like Personal Accident Cover and Critical Illnesses.

Claim Settlements, Agents & Network Hospitals

● Wide Coverage: Total 3 million lives covered

● Number of Agents - 34,000+

● 5,000+ network hospitals at your service

● 9 out of 10 cashless claims processed under 30 minutes