EU-U.S. Privacy Shield and Swiss U.S. Privacy Shield

Nuance and its U.S. Subsidiaries participate in and have certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal data transferred from the European Union, the United Kingdom and Switzerland to the United States. We are committed to subjecting all personal data received from European Union (EU) member countries, the United Kingdom, and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List.

Nuance and its U.S. Subsidiaries are responsible for the processing of personal data they receive, under each Privacy Shield Framework, and subsequently transfer to a third party acting as an agent on its and/or their behalf. Nuance and its U.S. Subsidiaries comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, the United Kingdom, and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Nuance and its U.S. Subsidiaries are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

For purposes of adherence to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, “U.S. Subsidiaries” means QuadraMed Quantim Corporation; J.A. Thomas & Associates, Inc.; Nuance Enterprise Solutions & Services Corporation; Nuance Healthcare Diagnostic Solutions, Inc.; Physician Technology Partners, LLC; and Nuance Transcription Services, Inc.

Although Nuance is certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, Nuance does not rely on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of Personal Data in light of the judgment of the Court of Justice of the EU in Case C-311/18. Please see Location of Processing and Cross Border Transfers for additional information about data transfers from the EU to the U.S.