00:01 13 Aug 19

policies enforced during cancellation process only favor the company and offer no consideration of the customer. I notified the company about cancellation and reason for it. Later I received email from company with instructions to return hardware. I expected this email, was surprised it took several days to arrive and was not prepared to deal with it while the actual move was in-progress. I was surprised that I would continue to be billed monthly for the equipment as if I was actually using it during the move process. Therefore, I was paying my monthly charge for no benefit to me. I was also informed I would continue to be charged my monthly fee until the equipment was received at your California office. I did not have the time during the actual move to box up the equipment and take it to a shipping store while I was trying to get moved to a new location. Also, do you know how long it takes most shipments to reach your California office - - why am I being charged my monthly rate for transit time - - obviously, I was not using the equipment during that time, and therefore again, you collected money from me when there was no benefit to me, the customer. You were collecting money from me for no service or assistance. I don't think that is right. I will never recommend your company's services to others, regardless of how good it was, because of this customer-adverse, customer-held-hostage policy. Right now, I am wondering why I initially chose Bay Alarm Medical for the services I needed and was looking for. I certainly will investigate using the services of another company before I would enter into another agreement with Bay Alarm Medical. Thank you for listening to my concerns.