Best service and best price

We love to engage directly with our customers – giving advice on product selection, hearing about their adventures and gathering valuable feedback on our gear.

Because we love that level of personal engagement, we also support traditional retail outlets – we sell directly via this website and over the phone.

This lets us give the best level of advice, service and support.

We're convinced that keeping our customers happy is the best form of marketing. Many of our sales come from referrals and word of mouth.

All Australian orders receive free shipping. Helinox products sold in Australia are covered by a 5 year warranty and a 'love or return it' satisfaction guarantee.