Amazon Connect is a simple to use, cloud-based contact center service that makes it easy for any business to deliver engaging customer service interactions. By leveraging Amazon Lex, the same technology that powers Amazon Alexa, you can create natural conversational interfaces, or “chatbots”, in your contact flows that can understand voice requests, ask follow-up questions, and provide answers. Amazon Lex maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so your contact center can automatically perform tasks for callers, like changing a password, requesting a balance on an account, or scheduling an appointment. Additionally, Amazon Lex chatbots support an optimal (8 kHz) telephony audio sampling rate, to provide increased speech recognition accuracy and fidelity for your contact center interactions.

