Hi Chris, Sorry to hear. I know you have come back 4 times now. Yes, 2020 has been a problem. It's an easy scape goat but it's just very much true...and I will leave out most details but everything has been harder to control. - Unfortunately we oversold the item and manufacturing took 2x as long. Hence the delay getting it in the mail. But I am surprised the sound of the device is not good. I do know the Rubber Chicken is a lower pitch and just sounds different. But it may be a bad battery. Is the Joker Meow okay? I can send a different device to replace the Chicken. And it won't take 4 weeks. --- Travis, Joker Greeting