A Telstra customer has been called "arrogant" and told to "put his a** on his face" after asking a representative if he could be transferred.

In a call that included insults and childish mimicry, Telstra customer Phill rang the telco to ask about an international call he received only to find a “rude” call centre worker after asking for his name.

Phill claimed the call cut out after he was put on hold "for no reason" and his friend started filming the conversation when he called back.

"Why did I hang up? Because I was trying to ask you for your name and how to spell it," Phill says down the line in the footage.

View photos Phill rang the customer service line to ask a question about an international call he received. Photo: Supplied More

The customer service representative then tells him he has already provided his name and asks if he knows how to spell.

A confused Phill then asks the man to confirm he is Telstra “customer support”, which the worker confirms.

The customer service operative then says: "You are an arrogant customer."

"Because you are asking to be transferred over to an Australian representative, which is like two per cent of the total workforce of Telstra."

View photos The Telstra customer's friend started filming the conversation when he called back. Photo: Supplied More

Phill then argues with the man, saying he never asked for another representative, but rather an "Australian-based call centre."

He then asks for the worker's name again so he can report him to the Australian Communications and Media Authority.

"Am I going to cry now? I'm crying right now," the man responds.

"My name is K-I-S-S M-Y A-S-S."

View photos A Telstra spokesman confirmed to 7 News Online they were investigating the matter and have apologised to the customer. Photo: Supplied More

Story continues