I was speaking with a recently banned player today and he commented that he had no idea that we ban people for abusing exploits such as instance crashes/rollbacks. We do. If you stumble upon an exploit like that, please report it to us. It's easy for us to create a list of who abused an exploit, eradicate the items they gained from it and permanently ban them. We don't discuss it often, but we ban thousands of accounts per week - generally for attempting to run bots or for spamming RMT links in chat.



By the way, in case you're currently waiting for a reply from our customer support department, please be aware they still have a big backlog of mails to process. We have been adding staff to the roster and automating some processes in an attempt to get through the backlog more quickly. Thanks very much for your patience. We'll be replying to every mail - there's no need to send "bump" as a message :P YouTube |

Lead Developer. Follow us on: Twitter Facebook | Contact Support if you need help! Last edited by Chris on Jun 13, 2013, 1:48:06 PM

Posted by

Chris

on Grinding Gear Games on