Kark R. , Medler-Liraz H.

2007

Leading with a smile: The influence of managers' leadership behavior on the emotional experience of employees and customers

Hartel C. E. J.Ashkanasy N. M.Zerbe W. J.

Research on emotion in organizations: Functionality, intentionality, and morality: 177–198

. In(Eds.),. Oxford, U.K.: JAI Press.