Preventive and safety measures put in place due to the COVID-19 pandemic are continuing to impact our repair turnaround time. We are working as quickly and safely as possible to get you playing again and appreciate your understanding.

Repair orders are prioritized in the order they have been set up and received. Due to volumes, it may take longer than usual for your repair to be Received into the repair process after it has been delivered to the repair center. If your tracking data shows Delivered but the repair status shows Due In, rest assured we have your product and it will be processed as soon as possible.

Stay up to date with the latest information on the status of our repair centers and get answers to frequently asked questions at support.nintendo.com/repair.