There is a highly valid claim by London black drivers that they were cheated out of their legal monopoly unfairly. They pay a fortune for their cabs and are required to take the Knowledge test, which consumes years of effort. And then one day TfL just says, “Right here is a new alternative with none of those conditions that provides almost the same service for half the price.” Shocking. On the flip side, the innovation has pushed London black cabs in the right direction: They are often using similar app-based technology for hailing, are adjusting rates for prebook unmetered rates, and finally have functioning credit card payment systems. — Matt Semi, 47, Notting Hill

Image Abbie MacKinnon

I have been unhappy with the way the company has been run, and the rampant sexism and general mismanagement that has been reported on in the press recently. I even tried to find another, similar app to use in an effort to boycott Uber. But none exist! I can’t bear to pay for a black cab when I know I can get Uber for much cheaper. — Abbie MacKinnon, 29, museum curator, Streatham Hill

As a passenger, I have always felt very safe in an Uber. You have the reg. number, driver name and number, and you can share that and your location with someone if you want. I feel 50-50 about whether Uber should be allowed to operate in London. I’ve grown to rely on it hugely, it’s convenient and cheap, but I do feel the drivers don’t get paid enough. I would prefer a slightly more expensive service that paid its staff more and paid its fair share of taxes in Britain. I do feel guilty for being so reliant on a service that’s so cheap. You know someone is suffering for it. — Rosie Holtom, 35, Northwest London

If there was an ethical alternative to Uber at the same competitive pricing, I would go with that option. Every time I ordered an Uber after reading the 10th Guardian article about a misuse of conduct, an ill treatment of drivers or a tax avoidance scandal, I would have so much guilt for choosing cheap flexibility over principle. Though I think it will result in less options for consumers, I think we should suck it up and welcome Uber’s exit from London with open arms. It is an important move to tackle the monopolizing power of large corporations in the tech and transport industry, to prioritize workers’ rights over a C.E.O.’s paycheck. — Ruby Reding, 21, student, Walthamstow

Rules Are Rules

Image Catherine Bean

I’m hopeful that this is a precedent that Sadiq Khan is going to continue with and effectively punish companies that evade regulation, so that London isn’t seen as a playground for the rich where companies can do as they please. We have had far too much of that already. There is space for Uber, but only once they’ve cleaned up their act. Can we have Lyft, too, please? — Catherine Bean, 20, student, Greenwich