Backtrace, located in New York City, is dedicated to building the best debugging technology for today’s software. Our flagship product improves software reliability, quality, and support by automating software error detection, response, and resolution. Backtrace is used by everything from major AAA video games, popular consumer electronics, to large-scale SaaS services. We’re a diverse, technical group joined by a mission to make software better, and are looking to add a Support Engineer to the team.

The Support Engineer – US West will be part of the Technical Services team, which is on the frontline for resolving customer issues ranging from functional questions, bugs, product requests, to account inquiries. The Technical Services team also manages customer implementations, which the Support Engineer – US West will work on as well. This role requires a customer-centric, team-oriented individual that can collaborate with cross-functional teams to ensure our customers have an excellent experience and are benefiting from Backtrace to the fullest extent possible.

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