With the nationwide rollout half over, NBN and its cohorts finally concede they need to do more to help Australians trapped in broadband hell.

NBN and internet retailers play the broadband blame game when it comes to real-world download speeds, but there's also a major accountability gap between NBN, the retailers and the government when it comes to dealing with connection faults and delays. This lack of accountability has left some Australian homes and businesses without fixed-line broadband or phones for months at a time.

There's plenty of blame to share around, with no-one accepting responsibilty for helping Australians trapped in broadband hell. Credit:Adam Turner

NBN and the retailers point the finger at each other, while complaints to the Telecommunications Industry Ombudsman, Australian Competition and Consumer Commission, Australian Communications and Media Authority, and Communications Minister Mitch Fifield all fail to cut through the red tape. Australians like Scott Moffat can testify to this, as one of many people whose NBN nightmare was only resolved after investigations by Fairfax Media.

The telco industry's band of usual suspects have finally sat around a table this week and publicly admitted they need to do better. They committed to tackling the key NBN migration issues for consumers including confusing information, handballing customer complaints, lead times for connections and rescheduled appointments.