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On Thursday, William Golding entered a Tim Hortons in Ottawa, and something finally snapped. Years of gnawing annoyance at the coffee joint took its toll, and Golding says he forever banished the chain’s famous java and baked goods from his life.

In an afternoon email to higher-ups at Tim Hortons shared with the Citizen, Golding aired his grievances, apparently pent up for far too long:

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Tim Hortons has taken me for granted and treated me like a second class customer for so long — and so many times over the years — that I had forgotten that I had the choice to not walk into your stores — or to just drive on past your restaurants.

So, see you later Tim Hortons. Try to treat your customers a little better in the coming year.

Update: Tim Horton’s responds

Katherine Galley, a spokeswoman for Tim Hortons, responded in an email to the Citizen Friday that the company takes the complaints “seriously:”