Our Guarantee

guarantee every order we ship to be 100% Alive on Arrival

About Our Policy

12 hours after delivery

"We will take care of you and make it right!"

Give your tank the love it deserves and order with confidence - AlgaeBarn has your back!

We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive bred Fish online by going above and beyond to take care of our customers. That's why weor we will replace it free of charge. Hooray! We'll even cover the shipping on the replacement no matter which service you chose. Double Hooray!When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank. Do not put our live copepods in the fridge. We'll give youto let us know if there is a problem. This should give you plenty of time to inspect the product and make sure you are completely satisfied.If, for any reason, you decide that something isn't quite ultra grade, simply snap a photo of the unopened item(s) that you would like replaced. Be sure to get the barcode label on the product in the photo. After that, visit www.algaebarn.com/claims and submit the form. We'll review the photo and have a replacement out to you faster than a six-line wrasse at feeding time. Once your replacement order is processed, we'll send you a brand new tracking number automatically. That's it! Pretty simple, right?