“Our office has strict protocol to handle every call in the most appropriate way, so while we don’t have a record of his call, our process ensures that when constituents provide their name and contact information, and have concerns, those concerns are addressed. If Jason had called our office to ask for help, we would have immediately opened a casework file and asked him to sign a Privacy Release Form in order to work on his case, as we have with almost 2,000 veterans’ cases since 2011. If he had provided information, we would have flagged it and sent to the authorities, like we did when we sent the VA Inspector General an anonymous letter we received in 2011. Lastly, if he in any way sounded distressed we would have asked for his contact information and taken immediate action to reach out to the proper authorities.”