Our Managed IT services in Sydney are tailored to your business.

How Sydney’s Leading Managed IT Service Can Help Your Business Succeed

There are numerous challenges that affect small, medium and large organisations alike. Keeping up to date with all the changes while managing IT and telecoms world is one of the most challenging. This is because practically every day there are new system updates and threats from viruses and hackers.

While Sydney is a global economic hub for enterprise and trade, it is also one of the most expensive places to do business. That is the case whether you’re based in the Central Business District, Eastern Suburbs, North Shore or Greater Western Sydney. The costs of hiring, training and providing office space for dedicated support staff is huge. Add to that paying for salaries, holidays, sick pay and superannuation, and you’re faced with a very expensive operation.

If your business cannot afford the costs or difficulty of running a dedicated support team, then Fixtel can provide you with the ideal solution. Modern technology makes it possible to have location independent support services with no reduction in effectiveness. With our growing team of dedicated managed IT support staff, you can provide your organisation with all the IT services it needs. Support tickets can be opened online or by phone, making it feel like you’re contacting an in-house team.

Highlights Of Managed IT Solutions Available To You

The good news is that you can outsource as much of your IT support as you need. All with the benefits of:

IT Management costs can be fixed at hourly, Daily, Monthly, Yearly rates

Both remote and onsite support solutions are available

Individualised Service Level Agreements (SLAs)

Administration of all IT systems with engineering support

Regular systems monitoring and maintenance

Online system for support ticket tracking

Round the clock monitoring solutions available

IT Network monitoring for proactive problem solving

Moving of all IT and phone systems to new locations

In person contact with your dedicated IT manager

Broadband internet service setup and monitoring

You will have the confidence that comes from partnering with an Australian owned and based IT Management leader. We deliver industry leading response times and constantly work towards a first call issue resolution. This attention to customer satisfaction has created many client relationships that have lasted for over 25 years.

Call us today to find out how we can help you become a leaner and more profitable organisation.

Network, Data Storage And Telecoms Solutions

Desktop support is only one operational aspect of your IT systems. With Fixtel, you will also be able to take advantage of first class IT solutions for:

High-speed business ADSL Internet access

Fibre optic connections for linking multiple locations

Planning and installation of network cabling

Reduced phone bills with fully integrated Voice over IP (VoIP) telecoms

Onsite repairs of network hardware

Secure remote access through VPN configurations

Advice on the latest Cisco equipment

Wireless access points to create highly flexible work environment

Cloud based data storage and disaster recovery protections

Full support of Windows operating systems and Office 365

Remote System Support

Your outsourced team of IT helpdesk staff will give you great freedom and flexibility: /p>

Desktop system support for all IT issues

Improving computer performance to maximise productivity

Monitoring of network issues to isolate performance and security problems

Secured networks against internal and external attacks

Automated backup systems for protection against loss of valuable data

Regular maintenance to actively avoid hardware failures

Regular system checks to ensure all software is up to date

Monitoring of telephone systems to ensure optimum communication

All support requests are handled by one organisation providing an efficient process

Unified support services for entire enterprise communications

Why Fixtel is Sydney’s Leading Managed IT Solution

When you use a Managed IT service in Sydney, it has to be reliable and effective. There is no point choosing a service provider that is difficult to contact. Especially when you have critical IT problems.

When you set up an IT support contract with Fixtel you will be able to make sure that you have prompt 24/7 IT support. Our trained and experienced staff resolve the majority of issues on the first call. And when issues have to be escalated we have processes in place to ensure the fastest possible resolutions.

Because Fixtel provides all services covering helpdesk support to system repair and maintenance you won’t end up being sent from one service provider to another. You only have to contact one company, knowing that you don’t have to coordinate complicated solutions yourself.

As an Australian owned and operated company, we provide managed IT services to businesses of all sizes across Sydney, all of Australia, New Zealand and Papua New Guinea. If you have anywhere between 1 and 50,000 desktop units in operation, then we are the best solution you can choose.

Contact us today to see how you can make your IT budget stretch further and still have the perception of an in-house support team.

Additional IT Support Options

To help you get a fully optimised one-stop-shop solution for all your IT requirements, you can also include services like:/p>