Peter, are you actually serious???

You do understand that we are a tiny independent restaurant right…and that you've just crucified us for being too busy? We can do absolutely nothing about the amount of time people wish to wait for a table here. On Saturday (the busiest night of the week for any restaurant!), it got to over two and a half hours wait for a table, correct. Most people are happy to wait and are in a queue so there must be a cut off for taking in more customers or we'd potentially be here until the early morning cooking if we didn't.

Just to clarify. We don't turn out ovens off at 9:30 p.m.. We close the kitchen... But this doesn't mean we stop cooking. On Saturday we were still cooking at 10:30 p.m.... And this was with customers who were in the queue before you. Does this really warrant you labeling our restaurant as terrible?? Trip advisor should be about eating the food and enjoying the atmosphere and service... But even though your only encounter with us was considered polite, you've used it to vent your anger at us for council parking, your geographical location prior to visiting us, and us being too busy to seat you???

I’m not sure there the is any restaurant in the whole of Manchester that I’d expect to rock up to at nearly 8 p.m. on a Saturday night and get seated straight away if I hadn’t booked or the restaurant didn’t take bookings.

Here's the scenario you would [have] liked. 'Hi Peter, oh, yeah let's just forget about these 200 people who were here in the queue before you... I feel [you're] likely to one star us so step this way and I'll seat you straight away'

We're very sorry for not having space to seat you.... But come on... try to support indys by accepting the scenario or even congratulating us on being so busy (like other customers who've been turned away have done) rather than trying to damage us using this stress inducing points based system website.

All the best

Jim and Kate