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“It wasn’t like this in previous years,” he said. “You needed a signature. This is not right; my personal information was left on the door. Plus anyone could walk by and pick them up. The laundry room is right next door to me, so this is the most-walked hallway, even though there’s eight floors.”

In the Redblacks’ first and second years, Skubiski said, his ticket packages included merchandise that required him to go to Purolator’s Hawthorne Road location to receive.

“They should have sent an email notifying us of the change, or given us an option,” he said. (Nevermind for the moment that when he finally opened the package Monday, he discovered that one of the five tickets he’d ordered was missing.)

He added he spoke with his ticket rep at OSEG, with whom he’s only had good relations, who assured him that if the tickets had disappeared, they would simply have been cancelled and replaced. Skubiski said his rep also told him that this year’s Grey Cup ticket deliveries were done through a new process, after numerous ticket-holders complained about having to be home to sign for them.

But Graeme Ivory, OSEG’s director of communications, said their handling of this year’s Grey Cup tickets is no different than how they’ve processed season tickets since Day 1.

“Purolator is a partner of both our organization as well as the Canadian Football League, and we’ve used them many times since the beginning of the Redblacks, as well as the Fury and 67’s, and this is the process we’ve used.”

Additionally, Ivory said that OSEG offered to meet with Skubiski at his seat at last Friday’s Redblacks game to discuss the issue, but that Skubiski declined. Skubiski doesn’t dispute that point. “It was too cold,” he said.

bdeachman@postmedia.com