Kado is shutting down on March 31st

Dear customers,

We are sad to let you know that the Kado service will be shutting down on March 31st. This was a really hard decision to make but we believe it’s the right thing to do for our customers. Unfortunately the Kado team is no longer able to support the product and we don’t want to provide a sub-par experience, especially to those paying a subscription. The Kado app will continue to work until March 31st at which point the service will no longer function. You may have already seen that your subscription was cancelled , this was done in order for us to stop charging your credit card after March 31st.

For more information on the Kado shut down and how your subscription will be impacted please read the FAQ below.

If you have any questions or concerns please email support@getkado.com.

Thank you,

AJ, Rob and Ean.

FAQ

Why is Kado shutting down?

The Kado team is no longer able to maintain the product due to other commitments. We didn’t feel that it would be fair to provide a paid product without adequate support.

What will happen to my subscription?

All subscriptions have now been cancelled and no further charges will be made to customer’s credit cards

What will happen to monthly subscriptions?

Monthly subscriptions will not be renewed from March 31st onwards.

What will happen to annual subscriptions?

Annual subscribers we will be issued a refund for the remainder of their subscription after March 31st. For example if your subscription was $50 and you last paid January first, you will be refunded for the remainder of the year from April 1st onwards. If you have not received this refund by March 31st, please contact support@getkado.com

What will happen to my data?

After March 31st you will no longer have access to your data on Kado. If you would like a copy of your tracklist data you can request it by contacting support@getkado.com before March 31st.



