Hello,

Please try checking out the following link to see if this will clear up the symptoms you're expereincing,

https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-the-camera-app

Once that's complete if you're still having trouble, I would ask that you please send me your full model number and IMEI in a private message as the unit may require service:http://bit.ly/2JH2rq2 Also, please include any steps you've taken to try to resolve your symptoms in your message for clarification that would be very helpful!

Thank you guys for reaching out to us!