Dear Nomads,



Due to unforeseen circumstances, Mysteryland USA will no longer take place in 2017.



Since 2014, we have strived to produce the best possible experience for our festival attendees, and are truly humbled by all of the love and support that you, the artists, the beautiful venue of Bethel Woods Center for the Arts and the Town of Bethel have shown us as we celebrated life through music, culture and art.



Paylogic has started the refund process. Full refunds will be issued automatically to the account used to pay for the order within the next 3-5 business days. You will receive a second email from Paylogic with the details of the refund process. The refunds will be processed automatically. No further action is required from your side.



If you purchased tickets with a Payment Plan, your installments paid up until this point will be refunded in full, and your payments owed will be cancelled.



If you have any questions about the status of your refund, please contact Paylogic.



If you purchased your ticket through another sales channel, please contact them directly.



Frequently Asked Questions

What do I need to do in order to obtain my refund?

Paylogic will automatically execute the refunds. No further action is required from your side.



What will be refunded?

A full refund; meaning the total ticket price, service fee, payment fee and shipping & handling fees.



When can I expect to receive the full refund?

The refund process has started. The refund will be issued to the account used to pay for the order. Please note that in case you paid with debit or credit card it may take up to 7 working days for the refund amount to be visible in your account, depending on your bank or credit card company. In case you ordered with Paypal, the refund will be visible on your PayPal account before April 22nd.



How will the refund appear on my bank account?

The refund will be shown under the descriptor ‘Paylogic USA INC.’



I bought my ticket(s) through a reseller / unofficial sales channel, how will I get my refund?

Please note that Paylogic will ONLY issue refunds to the original buyers of the tickets that were sold directly through the Paylogic ticketing system. In case you ordered ticket(s) through a reseller or unofficial sales channel, you will have to contact this party directly.



Could you refund the amount to another person?

No, we are only authorized and able to refund the money to the original buyer, also referred to as the main buyer.



I ordered tickets with a payment plan. How does the refund procedure work?

If you purchased tickets with a Payment Plan, your installments paid until this point will be refunded in full, unfinished installments will be cancelled automatically. Please note that each installment paid will be refunded separately to the account used to pay for the installment. This means that in case you used three different accounts to pay for three different installments, each account will receive the exact amount paid from that account.



What if I have not received my refund before May 31st?

In case you have not received your refund, please first check all different accounts and contact your bank. The refund can be found under the name ‘Paylogic USA INC’. If you are sure no refund was credited to your account, please contact Paylogic from the email address used to place the order. Mention your order number. You can contact us by filling out this contact form.



What if the bank account I made my payment(s) with is blocked, does not exist anymore or was changed?

If for any reason you are unable to receive your refund on the account used to pay for the order, please contact us as soon as possible. We can look into your case and provide you with an alternative. You can contact us by filling out this contact form.



I bought a combo ticket for Mysteryland and Electric Zoo. What will happen with my Electric Zoo ticket?

Your Electric Zoo ticket(s) will remain valid and will be sent to you in a separate e-mail as soon as your payment for the Electric Zoo ticket has been received in full. If you purchased tickets with a Payment Plan, your will receive a refund for any payments made towards your Mysteryland ticket. In case you have not received any ticket(s) before the 31st of May, you can contact us by filling out this contact form.



