First it was bureaucratic requests for paperwork to be completed correctly, now Al-Qaeda has created a complaints department.

In an apparent move to demonstrate how it is willing to participate in free government, the militant group has announced its headquarters in north-eastern Syria will be open for business to anyone who has a complaint.

Mokhtar Belmokhtar broke away from Al-Qaeda in North Africa to form his own cell.

"Any one who might have a complaint against any element of the Islamic state, whether the Emir or an ordinary soldier, can come and submit their complaint in any headquarters building of the Islamic state," the notice said, according to the Telegraph.

The report added that Al-Qaeda has promised to "ensure accountability for anyone committing violations" and those responsible would be sent to court.

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The move is associated with the militant group's recent foray into north-east Syria and its occupation of the city of Raqqa.

The department's creation comes about a week after letters revealed that terrorist Moktar Belmoktar broke from Al-Qaeda North African branch, to form his own cell, after refusing to answer his boss' phone calls, hand in employee expense forms and ignoring orders and meetings.