FAQs

EVENT INFORMATION

Q: WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?

A: In addition to following all Centers for Disease Control and Prevention (CDC) and Texas Department of State Health Services (DHSH) guidelines, we are working closely with Tarrant County and the City of Arlington to ensure all tours meet or exceed all recommended health and safety standards. We will be limiting close contact as much as possible by only offering online ticket sales, reducing tour group sizes and more. All tour staff will be wearing appropriate personal protective equipment during the tours. Guests and tour staff will be required to practice social distancing.

In accordance with Tarrant County's executive order, all guests entering Globe Life Field will be required to wear a face covering, beginning June 26, 2020. The requirement does not apply to people who are eating or drinking, to anyone for whom the wearing of a face covering poses a significant mental or physical health risk, and/or to children under the age of 10 (please note, however, that the CDC recommends face coverings for all people 2 years of age or older). Please click here to view the full executive order.

Public health authorities recommend self-screening before you enter public places for, and not entering public places with any of the following signs or symptoms:

Cough

Shortness of breath or difficulty breathing

Chills

Repeated shaking with chills

Muscle pain

Headache

Sore throat

Loss of taste or smell

Diarrhea

Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit

Known close contact with a person who is lab confirmed to have COVID-19

Please see the DHSH website at https://dshs.texas.gov/coronavirus/ for more information.

Anyone exhibiting symptoms of COVID-19 within 14 days leading up to their scheduled tour, should contact tour management at [email protected] about rescheduling for a later date.

Q. WHAT SAFETY PRECAUTIONS SHOULD I TAKE DURING MY VISIT?

A: Currently, the CDC or the DSHS recommends practicing the following protocols which are subject to change:

Wear a cloth face covering in public settings. While supplies last, a souvenir Globe Life Field face covering is provided with each tour ticket and can be picked up as you enter the ballpark. Due to high demand for face coverings, possible shipping delays and the current executive order, we ask that you also bring your own face covering in the event that Globe Life Field masks are unavailable.

Maintain at least 6 feet of separation from other individuals not within the same household

Avoid touching your eyes, nose, and mouth with unwashed hands

Wash hands often for 20 seconds and encourage others to do the same

If no soap and water are available, use hand sanitizer with at least 60% alcohol

Cover coughs and sneezes with a tissue, then throw the tissue away

Please see the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html and the DSHS website at https://dshs.texas.gov/coronavirus/ for more information.

You should check CDC and DSHS guidelines prior to your tour for any changes implemented by the CDC or the DSHS.

Q: DO I NEED TO WEAR A MASK?

In accordance with the Governor Abbott's executive order, all guests entering Globe Life Field will be required to wear a face covering beginning July 3, 2020.

The requirement does not apply to people who are eating or drinking, to anyone for whom the wearing of a face covering poses a significant mental or physical health risk, and/or to children under the age of 10 (please note, however, that the CDC recommends face coverings for all people 2 years of age or older).

Please click here to view the full executive order.

TOUR TICKETS, SCHEDULE & PARKING

Q: *HOW DO I PURCHASE A TOUR TICKET? *

A: Tour tickets are available online only at TexasRangers.com/Tours. All tickets must be purchased in advance. In order to limit person-to-person contact, the stadium box office will not be open for purchase or pickup of tickets. For group tour information and discounted rates, please email [email protected] or call 817-533-1833.

Q: CAN I PURCHASE TOUR TICKETS AT THE BOX OFFICE?

A: No. In order to limit person-to-person contact, the box office will be closed. Public tour tickets must be purchased online in advance at texasrangers.com/tours. For private tour information and discounted rates, please email [email protected] or call 817-533-1833.

Q: DOES EVERYONE NEED A TICKET?

A: Children over 36” tall and adults will need a ticket.

Q: HOW DO I FIND MY MOBILE TICKET?

A: Getting your tickets is now easier than ever. Simply go to the MLB Ballpark app to receive mobile/digital tickets instantly. (Replaces print-at-home [PDF] tickets.) Because the box office is closed, will call is not available.

Q: MY MOBILE TICKETS ARE NOT SHOWING UP IN THE MLB BALLPARK APP. WHAT SHOULD I DO?

A: To troubleshoot the issue, there are a few things you can try:

Try shutting down the app and restarting it. Make sure you are using the most recent version of the app. You can update the app in the App Store (for Apple devices) or Google Play (for Android devices). When logging into the app, double check that you are entering the same email address that was used to purchase the tour tickets. Once you are in the app, follow the prompts until you reach the home screen. Click on the “wallet” icon at the bottom of the screen to view your tickets.

Q: HOW WILL MY TICKET BE SCANNED?

A: Tour staff will scan your tickets upon entering the building.

Q: THE TOUR TIME I WANT IS NOT AVAILABLE. WHAT SHOULD I DO?

A: Tour sizes have been significantly reduced to aid in our social distancing efforts during this time. Tickets are available on a first-come, first-serve basis and availability is not guaranteed. If the tour you want is sold out, try checking other dates until you find an available tour time that works for you. If you are interested in booking a private tour, please call 817-533-1833 for information and availability.

Q: WHAT HAPPENS IF THE TARRANT COUNTY OR STATE OF TEXAS STAY AT HOME ORDER IS EXTENDED OR RENEWED?

A: If a Stay at Home order issued for either Tarrant County or the entire State of Texas causes us to postpone your tour, we will work with you to reschedule for the earliest possible date. Details will be communicated via email and Globe Life Field social media.

Q: WHAT IF I AM UNABLE TO USE MY TICKET?

A: Except in connection with a participant exhibiting symptoms of COVID-19 within 14 days prior to the scheduled tour, all sales are final and there will be no refunds.

Q: *WHAT LOCATIONS WILL I GET TO SEE DURING MY TOUR? *

A: We are excited to showcase at least 4-6 must-see locations on each tour. Available locations may vary daily. Out of an abundance of caution at this time, player locations will not be included on the tour in order to prioritize safety for our players and staff. We hope to show you these locations soon and appreciate your understanding.

Q: DO YOU OFFER PRIVATE GROUP RATES?

A: Absolutely. Discounted rates are available for private tours of 20 tickets or more. Note that larger groups will be separated into smaller groups because of limits imposed on the size of tours. Please call 817-533-1833 for more information.

Q: WHERE SHOULD I PARK?

A: Parking for tours is available in Lot B, located off Randol Mill between Globe Life Park and Globe Life Field. You will need to take a ticket to enter the lot, our team will validate your parking ticket upon arrival. First 4 hours are free with a tour validation, $2 for each hour after that.

If no spots are available, overflow parking will be available in Lot C.

Q: WHERE DOES THE TOUR BEGIN?

A: Tours begin inside the main entry off the TXU Energy North Plaza, located on the north side of Globe Life Field.

Q: WHEN SHOULD I ARRIVE FOR MY TOUR?

A: Please arrive 10-15 minutes before your tour is scheduled to begin. To avoid having groups gather inside the ballpark, guests will not be permitted to enter Globe Life Field until 15 minutes prior to their scheduled tour time.

Q: HOW LONG DOES THE TOUR LAST?

A: The tour lasts approximately 60 minutes, depending on how fast the group is moving.

EVENT DETAILS

Q: WILL CONCESSIONS BE AVAILBLE FOR PURCHASE?

A: No. Concessions stands will not be open.

Q: CAN I BRING MY OWN FOOD AND DRINKS?

A: Aside from bottled water, outside food and drinks are not permitted on the tour.

Q: WILL I BE ABLE TO VISIT THE GIFT SHOP?

A: Yes. The new Grand Slam Gift Shop is open daily from 10AM-6PM. Hours subject to change. Show your tour ticket at checkout for 10% off your merchandise purchase on the day of your tour! Some restrictions apply

Q: CAN WE BRING A STROLLER ON THE TOUR?

A: Yes, tours are stroller-friendly.

Q: HOW SHOULD I DRESS FOR MY BALLPARK TOUR?

A: While the tour takes place inside Globe Life Field, we recommend you dress according to the season and weather in case the roof is open. We suggest wearing comfortable shoes and your favorite team gear!

Q: ARE THERE ANY PROHIBITED ITEMS OR ACTIVITIES?

A: Yes, the following items and activities are prohibited during your Globe Life Field visit:

Advertising, selling or promoting any product (including, but not limited to, food and beverage items)

Bags or purses measuring larger than 4” x 8” x 2” (see next questions for additional information)

Clothing with offensive or profane language

Disorderly conduct

Food and drinks, with the exception of bottled water

Intentional or repeated failure to adhere to social distancing guidelines

Laser pointers

Littering

Noisemakers

Smoking (including e-cigarettes, vapes or any other smoking device) inside the structure of Globe Life Field

Use of drones

Wagons

Wandering away from the tour guide or into restricted areas

Weapons of any kind, even if properly permitted or registered

Please note that failure to follow these guidelines may result in ejection from the tour and the ballpark.

Q: WHAT KIND OF BAG OR PURSE CAN I BRING?

A: In an effort to enhance public safety, Globe Life Field will be limiting the size and style of bags allowed in the facility for tours.

Prohibited bags include but are not limited to:

All purses, bags or containers larger than 8”x4”x2”

Backpacks

Binocular cases

Briefcases

Camera bags

Cinch bags

Computer bags

Coolers

Fanny packs

Luggage of any kind

*Exceptions will be made for medically necessary items, including diaper bags, after proper inspection.

Q: WHAT CAN I EXPECT FROM MY TOUR?

A: Knowledgeable tour guides will share interesting facts and stories about the ballpark and team history throughout the tour. You will also have multiple exciting photo opportunities while visiting memorable, behind-the-scenes locations at the brand new home of the Texas Rangers.

Q: IS THE TOUR HANDICAP ACCESSIBLE?

A: Most tour locations are handicap accessible. All tour locations are subject to change and not guaranteed. We offer a limited number of wheelchairs for guest use on a first-come, first serve basis.

Q: WILL THERE BE PLACES TO STOP AND REST DURING THE TOUR?

A: If for any reason you feel the need to rest during the tour, we will have options available to you.

Q: CAN I TAKE PHOTOS DURING THE TOUR?

A: You bet! Taking pictures of tour locations is highly encouraged unless tour staff states otherwise. Guests may bring their personal cameras and take photographs. Videography is not permitted.

Q: IS WI-FI AVAILABLE?

A: Yes. To get the best connection, sign into the Wi-Fi network: GlobeLifeField-FreeWifi

Q: DO YOU OFFER LANGUAGE TRANSLATION SERVICES?

A: Yes. Spanish and American Sign Language tours may be available with advanced notice. Please email [email protected] at least 1 week before your tour to request a translator and we will do our best to accommodate you.