ISLAMABAD: In an ‘unprecedented move’ to address problems of the general public, Prime Minister Imran Khan will hear grievances of masses at a complaint cell starting tomorrow.

Step is being taken to narrow the gap between the government and its public, according to officials privy to the matter. They say that Prime Minister’s Complaint Cell will be functional by tomorrow, in which Mr Khan will personally listen to the complaints of citizens.

Any issues connected with human rights, corruption, land grabbing, bureaucracy and others will reach the PM directly through complaint cell and the premier will issue directives for resolving all problems faced by citizens.

All departments concerned will be bound to take immediate action into complaints forwarded by the countrymen.

“Delay in solution of problems will not be tolerated at any cost, problems will be solved with immediate effect, said PM Khan in a statement.

The complaint cell will comprise 40 telephone lines and will be approachable during office hours. The cell can be contacted via WhatsApp and email as well.

The complaints related to bureaucracy will be heard on priority among others.

In its first 100 days of governance, Pakistan Tehreek-e-Insaf (PTI) government has taken a number of steps for the well-being of its people, wherein few notable measures include austerity drive, 5-year plan for polio eradication, plantation and cleanliness campaigns, clean and green Pakistan and naya Pakistan housing program.

On August 6, Imran Khan, who was prime minister in-waiting at that time, had announced to listen public complaints one hour every week.

Addressing a gathering of the party’s MNAs-elect shortly after being unanimously elected as its nominee for the coveted post of the prime minister of the country, he vowed not to govern the country the way it has been run previously.

He said the first phase of his 22-year long political struggle has been capped with a victory. “The people don’t expect us to run the country in a traditional way,” he said, explaining that the party is viewed differently.

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