Users are reporting problems with a bug related to GTA 5’s day one patch on PS4, an issue which is preventing any access to GTA Online. Rockstar has said it is working on the issue.

Update

The fix is currently in the works for PlayStation 4 and the Xbox One fix should arrive tomorrow.

Those who are experiencing the error code “CE-32937-4” when downloading the day-one patch should try downloading the update later. Rockstar said it may be a “regional issue”.

“We are currently addressing this issue with a patch for PlayStation 4 and PlayStation 3 users,” said the developer on its support site. “This patch is available for download, but may not be available in your region for the next few hours. If you attempt to download the patch and see a ‘CE-32937-4’ error, please attempt to download the patch again later today.

“This issue will be addressed for Xbox One and Xbox 360 users by tomorrow. Affected PlayStation 4 and Xbox One players can still log in to Grand Theft Auto Online but will not be able to transfer characters until the fix is in place.”

The original story is as follows.

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Original Story

Users are reporting that a bug related to a day one patch for the PS4 version of GTA 5 is preventing access to GTA Online.

A 1.14Gb patch must be downloaded and installed before players are permitted to transfer their characters from last-gen versions and enter multiplayer.

But even after the patch has been implemented, users are complaining that their PS4 tells them the patch cannot be downloaded and access to GTA Online is blocked.

The PS4 attempts to re-download the patch, whereby the error occurs and the user is informed the update cannot be accessed.

This has happened to me personally. I was able to install the patch, transfer my character from Xbox 360, go through all the character customisation and start to play GTA Online, but when I rebooted I was unable to access anything other than Story mode thanks to the error.

The problem has yet to be resolved, and is not the only launch hiccup: players are also reporting difficulties in transferring old characters into the new versions.

GTA 5 released for PS4 and Xbox One today.