A Dartmouth family finally has a working refrigerator from the Sears Outlet after the store delivered a replacement Tuesday morning following two months of waiting.

Katrina Crowson says she bought a fridge from the store on July 18 and it was delivered to her home five days later. But when she plugged it in, it never got cool.

"Our motivation was to try to save some money on a fridge," she says.

"We're a family on a budget looking to save. I didn't realize buying a fridge from a Sears Outlet store meant that I would go through this saga, this two-month journey trying to get my fridge replaced."

Crowson says she and her husband bought a base model Kenmore refrigerator for $616, including taxes and an extended warranty.

She thought the outlet store was for older models that had cosmetic damage.

"I didn't believe that buying a fridge at an outlet store meant that I could potentially buy a fridge that doesn't work," she said.

Crowson says it took three and a half weeks for a service call, and a further 10 days for the technician to order a replacement part.

But the fridge still didn't work.

'That's on us'

Crowson says she was forced to freeze bags of water in her deep freeze and use her old fridge as an icebox. Meanwhile, her new fridge took up valuable kitchen space.

"My husband has been joking about charging it rent," she said.

A spokesperson for Sears Canada responded to inquiries from CBC News in an email.

"The events that should have happened following Mrs. Crowson's initial call to service did not occur as they should have," Vincent Power wrote. "That's on us."

Power says Sears Outlet customers receive the same service as customers at regular stores. He says Crowson's situation is unusual, and service calls usually happen in a few days.

Crowson says after a Sears technician declared the refrigerator a write-off, she waited weeks for a replacement to be delivered.

It finally arrived Tuesday morning and now she's waiting to see if it will get cool or not.

"It's been stressful on my family, and I really don't want to deal with this any longer," she said.

Crowson says it's too late for Sears Outlet to keep her as a customer.

"I would never ever ever buy a fridge or any appliance at the Sears Outlet store. And I would tell all my friends not to," she said.