As part of its new rewards program announced earlier this month, T-Mobile declared T-Mobile Tuesdays as an ongoing promotion that offers users rewards each Tuesday through a T-Mo app. Its first week was beset with server issues. The second week, problems with customers getting their promised free pizza led T-Mobile to swap out pizza for Lyft rides. Now in its third week, we’re back to more server errors for a lot of angry T-Mobile subscribers.

The T-Mobile Twitter feed is doing a lot of not-quite-apologizing to upset users, who are firing up the app only to find it won’t connect or that the offer list is empty:



T-Mobile HQ hasn’t put out an official statement yet, but T-Mo CEO John Legere is apologizing on Twitter while also trying to spin this as an example of just how wonderfully popular the app is:

Sorry! The #TMobileTuesdays app is slow for some due to demand. Don’t worry – promise you’ll get your free stuff. Hang tight! — John Legere (@JohnLegere) June 21, 2016

Tons of people are using the #TMobileTuesdays app – more and more each week! Very popular right now. Hang with us! — John Legere (@JohnLegere) June 21, 2016