Use Case: Healthcare

One example of how a real-time view into Citrix monitoring identified issues efficiently is a research hospital that deployed ExtraHop's VDI module.

Nurses and doctors logging into their virtual desktops were seeing extremely slow login times at around 8:30 a.m. every morning. A hospital is not the type of organization that can simply 'deal with' slow logins and performance.

The hospital's IT team had tried to solve the login problem for months without success. The CIO described this login problem as a 'ghost in the machine;' something was impeding performance, but they couldn't track down what it was.

After deploying ExtraHop's VDI module, they quickly pinpointed the problem:

2 gigabytes of images in a one user's My Pictures folder.

This one item - a folder containing images from one user - was reloaded every single time the user logged in, causing a multitude of issues for all the other users. Removing the images solved the problem.