Eventbrite cannot re-ship wristbands. If you do not receive your wristband or if it is lost or stolen you must deactivate the wristband by logging into your Eventbrite account. At that time that wristband is void and cannot be used under any circumstances. You would then pick up your new wristband at the Will Call Box Office at the event. You will need to have proper ID and it must match the name under which the order was placed. If you do not deactivate the band and it somehow gets scanned into the event, you will have to pay full price for a new ticket. There will be no exceptions to this policy.