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This recording captures the moment a London Ambulance Service call handler is threatened over the phone by a caller who swears and shouts abuse.

During the three minute phone call, the man, who is calling about a friend, swears 30 times and at one point makes a threat to kill the call handler.

The clip begins with the call handler saying: "The ambulance is being arranged while we speak", to which the caller responds: "Well sort it out you mug".

Emergency medical dispatcher, Jon, who took the call, remains calm throughout, answering: "All I’m worried about is the patient so you need to calm down.”

(Image: London Ambulance Service)

Following the release of the recording of the call, Jon said: "I didn’t want to listen to this call again, I didn’t want to relive the experience but it is important for people to hear it so they can understand what can happen to us while we are doing our job."

The abusive call let to all call takers at the service being trained in conflict reolution.

The LAS has said it has now changed the way the service manages abusive calls.

Jules Lockett, education and development manager at the London Ambulance Service , said: “Listening to this call is truly shocking.

“We are used to dealing with people who are distressed and upset or even angry but we should not be subjected to this kind of abuse.

“Our call handlers need to be able to take patient details, so they can get the right help to them as quickly as possible.

(Image: London Ambulance Service)

"Abuse like this obstructs our ability to deliver patient care."

London Ambulance Service receives around 5,000 calls a day into its emergency control rooms, and following this abusive call, the service is now training its 500 strong control room staff in how to diffuse volatile situations and resolve conflict.

Staff members are also now being encouraged to report abusive calls and seek support is they experience this at work.

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