First, we want to thank all of you for the support and loyalty you have given us over the last few years. We truly have the most amazing and passionate community of media lovers on the planet, and it makes our job an absolute joy. If you already have a Plex Pass, rejoice! To show appreciation for your loyalty, the price of your subscription is not increasing (and if you were thinking about upgrading, now is the time). If you don’t have a Plex Pass, this is your last chance to subscribe at current rates.

We’re working harder than ever to bring more Plex goodness to all your favorite devices, and we’re super excited about the things we’re working on and can’t wait to share them with you over the next few months! With premium features and content, sometimes come moderate cost increases. So on September 29, 2014 we’ll be making some changes to our Plex Pass subscription rates for new subscriptions (and to clarify, upgrades count as new subscriptions):

Monthly Plex Pass subscriptions will increase from $3.99 to $4.99 per month.

per month. Annual Plex Pass subscriptions will increase from $29.99 to $39.99 per year.

per year. Lifetime Plex Passes will increase from $74.99 to $149.99.

For all of you Paypal subscribers, we now have support for recurring monthly and annual Paypal subscriptions. We’re also making it easy to view your billing summary by providing full transaction history and receipts.

Again, please note that these new rates will only affect new subscriptions moving forward. Of course, as we’ve mentioned in the past, we may need to charge separately for certain types of premium content, and we may need to adjust Plex Pass prices again in the future.

Thanks again for all of your support and keep an eye out for more new exciting releases coming very soon!

[Edit: added some frequently asked questions]

Q: Sure, but are you going to bring X feature to app Y?

A: It’s fair to assume we’re shooting for feature parity, especially with big things like playlists and premium features like Extras.

Q: Why do Android Plex Pass members get the app for free, but not iOS/Windows?

A: We’re working on the best way to address this inconsistency.

Q: I need to see a roadmap to know if it’s worth it.

A: That’s not a question. And we don’t release roadmaps, but if we did, it would just be a giant neon sign saying AWESOME STUFF. With a really good bar serving microbrews and Malört underneath the sign.

Q: Why is the Lifetime price going up so much compared to the others?

A: It’s rising disproportionately compared to the other plans because, frankly, at 2.5x the price of a yearly, it was priced in an unsustainable way for us. Turns out humans have a rather long lifespan.

Q: Is the subscription bound to a device or a server?

A: Generally speaking it’s bound to a server (or servers, if you have more than one). There’s one feature (Camera Upload) which requires a Plex Pass on the app, but we’re going to be fixing that.

Q: I just subscribed, do I get a refund if I upgrade?

A: As the great Chuck Norris once said “Anything else would be less than civilized”. And then he crushed a piece of carbon into a diamond. With his beard. When you upgrade, we issue a prorated refund or credit of the amount remaining on your current plan. For example, if you’re half-way into a monthly subscription, we’ll refund you about two bucks.

Q: Do I get all future features or not? What’s with the disclaimer around premium content?

A: The reason why we always have the disclaimer is simple. Let’s say in the future we added some sort of PNetflix-like service (silent P) where we streamed premium movies. There’s no way we could afford that based on a Plex Pass, so we’d need to make it a separate feature with additional cost. But for example, the mega-cool Extras feature we just added involved licensing premium content, and everyone with a Plex Pass got it for free. So we’re just being up front and making sure we’re not limiting ourselves in the future.