00:12 30 May 19

This past Saturday I noticed that my AC unit appeared to be struggling to keep up. The unit had ... been running all day and the inside temperature wouldn’t drop below 75F. I contacted my normal HVAC repairman and was waiting on a call back. Sunday the AC appeared to be doing the same thing. I hadn’t heard back from my normal guy so I Googled “reputable HVAC services in Spartanburg” and i found Airtek services in the results. After seeing the high reviews I submitted an email on their website requesting a call back. Seeing that this was Sunday, the Sunday before Memorial Day, I didn’t expect to hear from anyone until Tuesday at the earliest. I ended up receiving a call within that hour. I spoke with Yuri and he seemed very professional. He told me that he would be happy to help and for me just to look at my schedule to see when a good time would be for him to come. Shortly after our phone call I received a call back from my other HVAC repair man. Since he already knew what was needed, which meant I would save on the original service fee with Airtek Services, I asked him to please get it scheduled to come out and service/clean our units. I was told he would check his schedule and get back to me. Well today, Wednesday, I came home from work and the house is 76F, my four year old son is sweating and my wife was officially over it... So I decided to call Yuri back to see what his availability was. Even though this was at 6pm he showed up within 30 minutes. He did a full overview of my system. Found some things that needed to be addressed, explained which items were critical and which were not and he cleaned both sets of coils. Afterwards he provided me with a detailed service report and reviewed it with me. Overall I was very satisfied with his response time, sense of urgency and professionalism. I will be working with him moving forward. Without a doubt. read more