Details

Due to an unscheduled outage on International transit links between Perth and Singapore, customes swill experience slow loading or higher latency when browsing international content via Singapore. Our network partner is currently investigating and confirmed a major fault. There is no estimated time of repair. An update will be provided once more information is available.



Update 29/09/2015 4:50pmCST

Our network partner has advised that a cable ship has been mobilized to isolate and resolve the fault. Repair work is expected to be performed in mid to late October, however this ETA should be considered tentative due to the complexity of restoring sub-marine cable faults. More information will be provided as soon as it is available.



Update 23/10 10:30am

Our network partner has repaired the fault. Engineers are changed the routing back to follow the Perth to Singapore route. They are currently monitoring the traffic levels to ensure performance is back to normal levels.