Returns and exchanges

I gladly accept cancellations Request a cancellation within: 2 days of purchase I don't accept returns or exchanges But please contact me if you have any problems with your order. Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

Please note: All sales are FINAL. All of our pieces are handmade, limited and several made to order. Due to this, we are unable to accommodate returns. Please take care in selecting your sizes and providing accurate measurements for custom pieces, as well as being certain about your purchase.



Returns, exchanges and Restocking fees. If an item listing offers a return option (these are very few items that include multiple quantity stock of RTW only), there are a few parameters that must be met. . it must be returned within 48 hours from the moment of confirmed FedEX arrival. It must be sent back through a major carrier (FedEX, UPS, DHL). It must have no odor (body, home, pet, fabric refresher) and it must be in the original condition. If these standards are met, you will be issued an 80% refund. There are no exceptions beyond the 48 hour window. We do NOT accept returns on any bridal items.



All of our dresses are made-to-order in standard sizes, not custom-made to your measurements. The size chart reflects body measurements, not garment measurements, and may not reflect your usual size in ready to wear clothing. Please be aware that bridal sizing is often smaller than ready-to-wear sizing. Don’t be alarmed if the size your measurements indicated is not the size you normally buy off the rack.





Alterations

You should expect to have alterations done in order to get the perfect fit for you and your bridal party. We do not offer alteration services on items and are not responsible for the cost of alterations, so please choose your size carefully. Dresses are made to our size chart sizes, not custom made to specific measurements. The price of the dress does not include alterations. We are not responsible for any alterations made after you receive the garment. We always recommend choosing the larger size if a measurement falls between sizes. It is much easier to take in a dress than deal with one that is too small.





Damage and Loss

We do not reimburse or replace items that have been lost or damaged during shipping.



If you receive an item that appears to be damaged (not eligible for floor sample dresses, that are listed in as-is condition) please message us within 3 days of receiving to see if there may be a replacement/solution we can send you. We will not consider any kind replacement once the item(s) have been in your possesion for more than 5 business days.



To avoid damages follow these simple steps:

1.Never try to zip yourself into a fitted dress or gown. We always recommend having someone else zip you in to avoid broken zippers. When someone tries to zip themselves in they can contort the body or improperly pull the zipper from the wrong angle putting strain on it and causing damage to the track of the teeth making it more difficult to zip each subsequent time. It also becomes easy to zip fabric from the dress into it and causes damage to the dress material.



2. Always have your dress properly hemmed and adjusted by your local tailor. A proper fit and hem will provide longevity of your garment.



3. We recommend dry-cleaning or professional pressing for most of our items. If your item is not marked with a fiber content, please message us so that we can provide you that information for your cleaner.