Exercising Software Freedom in the Global Email System

In this post, I discuss one example of how a choice for software freedom can cause many strange problems that others will dismiss. My goal here is to explain in gory detail how proprietary software biases in the computing world continue to grow, notwithstanding Open Source ballyhoo.

Two decades ago, nearly every company, organization, entity, and tech-minded individual ran their own email server. Generally speaking, even back then, nearly all the software for both MTA s and MUA s were Free Software0. MTA's are the mail transport agents — the complex software that moves email around from one Internet domain to another. MUAs are the mail user agents, sometimes called mail clients — the local programs with which users manipulate their own email.

I've run my own MTA since around 1993: initially with sendmail, then with exim for a while, and with Postfix since 1999 or so. Also, everywhere I've worked throughout my entire career since 1995, I've either been in charge of — or been the manager of the person in charge of — the MTA installation for the organization where I worked. In all cases, that MTA has always been Free Software, of course.

However, the world of email has changed drastically during that period. The most notable change in the email world is the influx of massive amounts of spam, which has been used as an excuse to implement another disturbing change. Slowly but surely, email service — both the MTA and the MUA — have been outsourced for most organizations. Specifically, either (a) organizations run proprietary software on their own computers to deal with email and/or (b) people pay a third-party to run proprietary and/or trade-secret software on their behalf to handle the email services. Email, generally speaking, isn't handled by Free Software all that much anymore.

This situation became acutely apparent to me this earlier this month when Conservancy moved its email server. I had plenty of warning that the move was needed1, and I'd set up a test site on the new server. We sent and received some of our email for months (mostly mailing list traffic) using that server configured with a different domain (sf-conservancy.org). When the shut-off day came, I moved sfconservancy.org's email officially. All looked good: I had a current Debian, with a new version of Postfix and Dovecot on a speedier host, and with better spam protection settings in Postfix and better spam filtering with a newer version of SpamAssassin. All was going great, thanks to all those great Free Software projects — until the proprietary software vendors threw a spanner in our works.

For reasons that we'll never determine for sure2, the IPv4 number that our new hosting provide gave us was already listed on many spam blacklists. I won't debate the validity of various blacklists here, but the fact is, for nearly every public-facing, pure-blacklist-only service, delisting is straightforward, takes about 24 hours, and requires at most answering some basic questions about your domain name and answering a captcha-like challenge. These services, even though some are quite dubious, are not the center of my complaint.

The real peril comes from third-party email hosting companies. These companies have arbitrary, non-public blacklisting rules. More importantly, they are not merely blacklist maintainers, they are MTA (and in some cases, even MUA) providers who sell their proprietary and/or trade-secret hosted solutions as a package to customers. Years ago, the idea of giving up that much control of what happens to your own email would be considered unbelievable. Today, it's commonplace.

And herein lies the fact that is obvious to most software freedom advocates but indiscernible by most email users. As a Free Software user, with your own MTA on your own machine, your software only functions if everyone else respects your right to run that software yourself. Furthermore, if the people you want to email are fully removed from their hosting service, they won't realize nor understand that their hosting site might block your emails. These companies have their customers fully manipulated to oppose your software freedom. In other words, you can't appeal to those customers (the people you want to email), because you're likely the only person to ever raise this issue with them (i.e., unless they know you very well, they'll assume you're crazy). You're left begging to the provider, whom you have no business relationship with, to convince them that their customers want to hear from you. Your voice rings out indecipherable from the spammers who want the same permission to attack their customers.

The upshot for Conservancy? For days, Microsoft told all its customers that Conservancy is a spammer; Microsoft did it so subtly that the customers wouldn't even believe it if we told them. Specifically, every time I or one of my Conservancy colleagues emailed organizations using Microsoft's “Exchange Online”, “Office 365” or similar products to host email for their domain4, we got the following response:

Sep 2 23:26:26 pine postfix/smtp[31888]: 27CD6E12B: to= , relay=example-org.mail.protection.outlook.com[207.46.163.215]:25, delay=5.6, delays=0.43/0/0.16/5, dsn=5.7.1, status=bounced (host example-org.mail.protection.outlook.com[207.46.163.215] said: 550 5.7.1 Service unavailable; Client host [162.242.171.33] blocked using FBLW15; To request removal from this list please forward this message to delist@messaging.microsoft.com (in reply to RCPT TO command))

Oh, you ask, did you forward your message to the specified address ? Of course I did; right away! I got back an email that said:

Hello , Thank you for your delisting request SRXNUMBERSID. Your ticket was received on (Sep 01 2015 06:13 PM UTC) and will be responded to within 24 hours.

Once we passed the 24 hour mark with no response, I started looking around for more information. I also saw a suggestion online that calling is the only way to escalate one of those tickets, so I phoned 800-865-9408 and gave V-2JECOD my ticket number and she told that I could only raise these issues with the “Mail Flow Team”. She put me on hold for them, and told me that I was number 2 in the queue for them so it should be a few minutes. I waited on hold for just under six hours. I finally reached a helpful representative, who said the ticket was the lowest level of escalation available (he hinted that it would take weeks to resolve at that level, which is consistent with other comments about this problem I've seen online). The fellow on the phone agreed to escalate it to the highest priority available, and said within four hours, Conservancy should be delisted. Thus, ultimately, I did resolve these issues after about 72 hours. But, I'd spent about 15 hours all-told researching various blacklists, email hosting companies, and their procedures, and that was after I'd already carefully configured our MTA and DNS to be very RFC-compliant (which is complicated and confusing, but absolutely essential to stay off these blacklists once you're off).

Admittedly, this sounds like a standard Kafkaesque experience with a large company that almost everyone in post-modern society has experienced. However, it's different in one key way: I had to convince Microsoft to allow me to communicate with their customers who are paying Microsoft for proprietary and/or trade-secret software and services, ostensibly to improve efficiency of their communications. Plus, since Microsoft, by the nature of their so-called spam blocking, doesn't inform their customers whom they've blocked, I and my colleagues would have just sounded crazy if we'd asked our contacts to call their provider instead. (I actually considered this, and realized that we might negatively impact relationships with professional contacts.)

These problems do reduce email software freedom by network effects. Most people rely on third-party proprietary email software from Google, Microsoft, Barracuda, or others. Therefore, most people, don't exercise any software freedom regarding email services. Since exercising software freedom for email slowly becomes a rarer and rarer (rather than norm it once was), society slowly but surely pegs those who do exercise software freedom as “random crazy people”.

There are a few companies who are seeking to do email hosting in a way that respects your software freedom. The real test of such companies is if someone technically minded can get the same software configured on their own systems, and have it work the same way. Yet, in most cases, you go to one of these companies' Github pages and find a bunch of stuff pushed public, but limited information on how to configure it so that it functions the same way the hosted service does. RMS wrote years ago that Free Software cannot properly succeed without Free Documentation, and in many of these hosting cases: the hosting company is using fully upstreamed Free Software, but has configured the software in a way that is difficult to stumble upon by oneself. (For that reason, I'm committing to writing up tutorials on how Conservancy configured our mail server, so at least I'll be part of the solution instead of part of the problem.)

BTW, as I dealt with all this, I couldn't help but think of John Gilmore's activism efforts regarding open mail relays. While I don't agree with all of John's positions on this, his fundamental position is right: we must oppose companies who think they know better how we should configure our email servers (or on which IP numbers we should run those servers). I'd add a corollary that there's a serious threat to software freedom, at least with regard to email software, if we continue to allow such top-down control of the once beautifully decentralized email system.

The future of software freedom depends on issues like this. Imagine someone who has just learned that they can run their own email server, or bought some Free Software-based plug computing system that purports to be a “home cloud” service with email. There's virtually no chance that such users would bother to figure all this out. They'd see their email blocked, declare the “home cloud” solution useless, and would just get a gmail.com, outlook.com, or some other third-party email account. Thus, I predict that software freedom that we once had, for our MTAs and MUAs, will eventually evaporate for everyone except those tiny few who invest the time to understand these complexities and fight the for-profit corporate power that curtails software freedom. Furthermore, that struggle becomes Sisyphean as our numbers dwindle.

Email is the oldest software-centric communication system on the planet. The global email system serves as a canary in the coalmine regarding software freedom and network service freedom issues. Frighteningly, software now controls most of the global communications systems. How long will it be before mobile network providers refuse to terminate PSTN calls or SMS's sent from devices running modified Android firmwares like Replicant? Perhaps those providers, like large email providers, will argue that preventing robocalls (the telephone equivalent of SPAM) necessitates such blocking. Such network effects place so many dystopias on software freedom's horizon.

I don't deny that every day, there is more Free Software existing in the world than has ever existed before — the P.T. Barnum's of Open Source have that part right. The part they leave out is that, each day, their corporate backers make it a little more difficult to complete mundane tasks using only Free Software. Open Source wins the battle while software freedom loses the war.

Yes, I'm intimately aware that Elm's license was non-free, and that the software freedom of PINE's license was in question. That's slightly relevant here but mostly orthogonal to this point, because Free Software MUAs were still very common then, and there were projects to actively rewrite the ones whose software freedom was in question

For the last five years, one of Conservancy's Director Emeriti, Loïc Dachary, has donated an extensive amount of personal time and in-kind donations by providing Cloud server for Conservancy to host its three key servers, including the email server. The burden of maintaining this for us became too time consuming (very reasonably), and Loïc's asked us to find another provider. I want, BTW, to thank Loïc his for years of volunteer work maintaining infrastructure for us; he provided this service for much longer than we could have hoped! Loïc also gave us plenty of warning that we'd need to move. None of these problems are his fault in the least!

The obvious supposition is that, because IPv4 numbers are so scarce, this particular IP number was likely used previously by a spammer who was shut down.

I of course didn't count the time time on phone hold, as I was able to do other work while waiting, but less efficiently because the hold music was very distracting.

If you want to see if someone's domain is a Microsoft customer, see if the MX record for their domain (say, example.org) points to example-org.mail.protection.outlook.com.

[permalink]