A Letter regarding Covid-19

To Our Customers,

***Update 3/25/2020: Bike shops have been listed by the state of Minnesota as essential businesses, and cycling, along with running, walking, and heading outdoors is allowed and encouraged (but please do so solo or with other people from your household), to help relieve stress and to keep you happy and healthy through this difficult time. With this in mind, we will be staying open for business during our normal operating hours for sales, service, and support. However please adhere to the guidelines listed below so we can all stay safe and healthy until things return to normal. We count ourselves very lucky to be able to continue to operate our business while so many others have been forced to close and lay off employees. We know how difficult this is for everyone, and we will do everything in our power to help people ride on***

The OOOBS team has been closely monitoring the spread of the COVID-19 virus and are taking steps to ensure the safety and wellbeing of our customers and staff. We’re evaluating things on a daily basis, and will continue to make any necessary changes to our operating plans and procedures as necessary to keep everyone safe, and as directed by our local and national authorities. At this time, we are open for business to be there for our community through this difficult time, and to continue to provide an outlet for service and support, and to enable you to keep riding and help relieve stress.

While we remain open, we are putting policies in place to minimize contact between staff and customers in a move to ensure everyone’s safety. Please be aware of the policies noted below, we truly appreciate your support and understanding:

Our plan moving forward for the foreseeable future will be operating under a, “one in, one out” model, and if possible please make use of the following guidelines to help us with that plan.

We’re fully set up to communicate with you via phone, email, or social media DM. If possible please reach out to us that way so we can work out any details of your needs w/o any need for face to face interaction and before you come by!

Bike handoff for repairs, custom builds, new bikes, and merchandise will be at the front door to minimize contact between staff and customers.

Let us know if you are here to look at a bike or for some equipment. We will either bring you to the area where you can see what you are looking for or bring the item to you (for example a tire or tube) or, if you are looking for a bike we will walk you through the store. Please do not touch anything without our knowledge.

We are wiping down all contacted surfaces (door handles, bike touchpoints, point of sale, counter tops) after each customer interaction, and will wipe down anything in the shop touched by a customer so we need to know exactly what you may be contacting.

We are emailing invoices for repairs, new bikes, and custom builds directly so you can take care of payment prior to coming to the shop from your computer or mobile device.

We are working to get our current bike inventory online as soon as possible so you can browse our 2020 lineup from home.

Thank you for sticking it out with us through this tough time. We’ll get through this together. Above all, while things are hard for everyone and we’re making sacrifices for the greater good and reducing the spread of the virus, there are those of us in the community that have lost work and wages due to business closures. Support your friends in need, please do your part to support your local businesses, get take-out from your favorite restaurant, don’t hoard things, pay it forward, smile at someone, but don’t give out any hugs for a while...

We love ya,

- Team OOOBS