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At a Glance Angry passengers aboard the ship demanded a refund.

Several ports of call, including those in Iceland, were canceled.

The bad weather may have been caused by Hurricane Lorenzo. Passengers on a northern Atlantic cruise that was diverted due to bad weather gathered in the ship's atrium to protest the changes and demand a refund.

Photos and videos posted on social media showed angry passengers on board Norwegian Cruise Line's "Mystical Fjords" tour. The ship never made it to planned ports of call in Iceland, which for many were supposed to be the highlight of the trip.

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The Norwegian Spirit 14-day cruise departed Southampton, England, on Sept. 27 and is due to return on schedule Friday.

The ship's first port call, in Amsterdam, was almost immediately canceled as passengers boarded the ship and replaced by a stop in France. That stop was also canceled. Then the stops in Iceland were nixed. NCL issued a statement that said "severe weather conditions " prompted the changes, according to the Washington Post.

While it wasn't clear specifically what weather conditions they were referring to, Hurricane Lorenzo was churning in the Atlantic during the cruise's first few days, generating high surf far from its center. The remnants of the hurricane moved northward into Europe while the cruise was underway. The storm's swells and large waves affected areas thousands of miles from its center, while tropical-storm-force winds (39-plus mph) occurred more than 200 miles from Lorenzo's center.

A passenger on the ship also confirmed to weather.com that the captain announced that Hurricane Lorenzo was to blame for at least part of the altered itinerary.

At least two other cruise liners that departed Southampton in September made changes to their itineraries due to Lorenzo, according to the website Cruise Critic.

By the time the passengers were about 10 days into the NCL cruise, they had missed several ports of call and spent extra days at sea. When an announcement came over the ship's public announcement system that a stop in Scotland was also canceled, their patience was running thin.

“There was an instant uproar,” passenger Katasha Jones told the Washington Post. “The tension leading up to the announcement was palpable and then it just exploded, and people just went over the edge."

“No one was violent, and I think people were as respectful as they could be with as upset as they were,” Jones added. “At a certain point, you can’t blame people for being upset. At a certain point, you just lose it.”

Passengers chanted "We want a refund," and held up homemade signs in protest. The crowd gathered for hours, Jones said.

Mary Dees, a Texas resident who was still on the ship Thursday, told weather.com via Twitter messaging that at least 100 of the ship's 2,000 or so passengers revolted. The incident happened when the captain told them they could not dock in Grenock, Scotland, due to 60 mph winds and significant ocean swells, Dees said.

Instead of the Iceland stops, NCL added two additional port calls in Norway, she said.

"We were certainly disappointed but we were not interested in being in the middle of the North Atlantic during a hurricane so we understood the necessity of the change," Dees said.

Dees said she and her husband are frequent travelers and expect that weather can sometimes interfere with plans. They enjoyed their time in Norway and the extra days on the ship while at sea.

"We were on vacation on a cruise ship and it isn’t like there isn’t anything to do," Dees said. "I scheduled a massage and my husband went to hang out at the bar. It’s not as if it was the end of the world."

The ship subsequently stopped in Belfast and Dublin.

Cruise ship operators, including NCL, include weather disclaimers in their travel information and stipulate in their contracts that plans can be changed as necessary.

“But for the most part, cruisers understand that these changes can happen and are usually a result of the lines dealing with situations outside of their control,” Colleen McDaniel, editor-in-chief of Cruise Critic, told the Washington Post. “During hurricane season, we’ve seen complete itineraries swapped – sometimes Caribbean cruises are redeployed to New England to avoid storms, for instance.

"It’s never an ideal situation, and we do hear disappointment, but it’s a result of unsafe conditions and cruise lines reacting so as to keep passengers as safe as possible.”

NCL came under fire last year after one of its ships, the Breakaway, sailed from the Bahamas to New York City through rough seas from Winter Storm Grayson despite weather forecasts showing dangerous conditions.

The Weather Company’s primary journalistic mission is to report on breaking weather news, the environment and the importance of science to our lives. This story does not necessarily represent the position of our parent company, IBM.