To Whom it May Concern.





I would like to save Irish Apple customers going through the nightmare I have had for the last 36 hours.

I love Apple and have been a mobile me customer for years.

I have converted my whole family to Apple products!

I'd never say a bad word about Apple, but their advertising for this IOS 5 iCLOUD update on the Irish Apple store website

is false and misleading and it has cost me a lot of money and a lot of wasted time!

I, like many others have eagerly anticipated the release of the IOS 5 iCloud upgrade.

I've watched all the advertising, watched the seminar apple events at the beginning of October..

And believed it when the fellow on the stage, said that this upgrade promises that you can have all your music on all of your devices.

It also promised to to enable you to re download any past purchases..





Also one was supposed to be able to upload using some kind of "matching" system ones own itune library.

For the last four years I've been collecting audiobooks. 195 in my collection bought roughly split 50% itunes 50% another source.,

I have never been happy with their arrangement but have always been too afraid to try organize them any better because I was afraid I'd mess up

and loose my audiobooks and not be able to re download without forking out cash all over again.

When I heard about the promises of IOS 5 and iCloud, I thought, great.. well this is my chance to organize my itunes.. and I set to work.

I've put approximately 100 hours into reorganizing the collection but when I went to sync to my ipod, it all went wrong.

My audiobook collection is now destroyed. My iPod which I restored to factory settings three times to try to put right wasn't being recognized by itunes anymore. Approximately €4000 of audiobooks down the pan, I can't get them on to an iPod in any kind of useable order, but I thought I'd have a saving grace..

IOS 5 and Apple's promise to be allowed re download and match and store all your music.

I duly upgraded, followed all the instructions moved my long standing mobile me, account over.. and although

mobile me customers were given quite a lot of GB space.. I figured given my collection was so large, I'd need more.

So I immediately purchased a 50 GB upgrade..

I then went and tried to turn on all the features on all my devices plus my son's device..

but low and behold the slider button to turn on automatic music downloads was missing from my macbook and phone and ipad.

I thought I'd done something wrong, perhaps I'd downloaded incorrectly.

I read and re-read all the instructions on the Apple site.. it shows three buttons.. to enable 1. Music 2. Apps 3 . books (readable PDF books NOT audiobooks)

All my devices and my macbook only showed two buttons.. there IS NO "MUSIC" BUTTON!!!

I phoned Apple Support Ireland.. and the first guy I got asked where I'd go the idea that iCloud had anything to do with iTunes.

I couldn't believe that question.. I told him because of all the advertising.. "All your music on all of your devices... the seminar from the new CEO, and

the other fellow on the stage explaining "matching".. the promise to be able to re download all of your past purchases.. etc...

The Apple support rep asked where I'd seen such a seminar... and he said , I'd like to quote this..





QUOTE "iCloud is not designed to have anything to do with iTunes!!!

I asked the Apple support guy to take a look at his company advertising. He duly did and then came back and told me that

the music feature is not available in Ireland.!!!





Why oh why, is Apple Ireland advertising and letting Irish customers purchase this upgrade, if this feature is not available?

How hard would it be to put a warning sign across the page advertising Itunes in the cloud!

With "WARNING: NOT AVAILABLE IN IRELAND!

I know I' can't be the only Irish person who has torn themselves and their Macbooks apart trying to figure out what has gone wrong!





It doesn't stop here however,.. I asked the Irish support guy for a refund for the 50GB icloud space I'd purchased, which he couldn't do, and I was then directed back to the fastlane.. to wait and wait

to get someone there... This lady gave me my refund BUT I've been penalized... Instead of being downgraded back to the mobile me, allowance

I was given after years of paying €80 euros a year.. I've been downgraded to the free 2GB a/c.. It probably makes no difference as I can't do anything with itunes in icloud anyway, but it's just the principle of it, and felt like salt was being rubbed into the wound!





I then had to get back on to Apple Ireland.. and spent the guts of three hours on the phone with another support person ( a very nice girl whom I would like to commend for her patience, understanding and attitude) who got my ipod working again, and got my son's iPad working again.. she told me that my itunes on my macbook was corrupted.. and I've been seeing a strange little black slot box on the bottom left hand corner upon start up of this machine since upgrading to IOS 5.

It continues now..

So now I am left with an iPod that works again, however I have no useable library to put on it. So ultimately.. it's no use to me now.

My new Macbook Pro is showing this strange box, which I don't know what it is but know its' not supposed to be there..

I am afraid to plug my iPhone into the machine as I don't know what it's going to do to it!

My son's iPAD 2 had to be restored to factory settings and he's lost all of his games scores.

He spent a long time to level up in his games and is now back to nothing all over again.









I've one suggestion to Apple for their Irish store.. Please.. don't let anyone else go through this!..

I'm begging you.. Warn Irish customers that they are not getting the music feature when they upgrade to IOS 5..

Make it clear to them and obvious on the Irish Apple website!

And please, verse your Irish Apple support staff on the features of IOS 5 iCloud.

Because the first guy I spoke with in Ireland, was oblivious to the "music" feature advertised altogether!





In closing I would like to that even after all of this.. I do still love Apple, although, I feel very hard done by, and I've lost the use of a four year collection

My brand new Macbook pro is nothing now but a very expensive photo album as the most important thing on my Macbook was my audiobook collection.





Thank you for reading, I hope this message will warn Irish customers of this major pitfall!