This article was last updated on January 22, 2020 and is subject to change.

Can I still withdraw my assets?

Yes, you have until January 31, 2020 20:00 PT/23:00 ET to withdraw the assets in your account.

Post January 31, 2020:

For digital asset withdrawals, please contact HBUS Customer Service team at support@hbus.com for assistance

For fiat asset withdrawals, please go to contact Prime Trust https://primetrust.com/

What will happen to the assets left in my account after January 31, 2020?

You will have to contact support@hbus.com to arrange your withdrawal of any remaining assets. HBUS strongly recommends that all customers withdraw their assets prior to January 31, 2020.

What if my assets do not meet the minimum withdrawal requirement?

You are encouraged to exchange your assets to alternative assets that have a lower minimum withdrawal requirement. Please note that a withdrawal fee will be applied per the table below:

Withdrawal Minimum Withdrawal Fee USD 100 5 USDT 200 5 BTC 0.01 0.001 ETH 0.05 0.005 XRP 20 0.1 BCH 0.01 0.0001 LTC 0.1 0.01 ZEC 0.03 0.001 ONT 2 1 ELA 0.2 0.1 LSK 0.2 0.1 XMR 0.02 0.01 XLM 8 4 STEEM 1 0.5 ETC 0.5 0.01 DASH 0.02 0.002 QTUM 0.4 0.01 PAI 10 5 DOGE 1000 500 DTA 770 100 ZRX 10 0.005 ADA 538 10 NAS 33 0.2 TUSD 20 2

Can I still deposit to my account?

Deposits are no longer accepted. Please note that any deposit made after December 16, 2019, will not be reflected in your account balance.

How can I access my transaction history after January 31, 2020?

HBUS strongly encourages customers to export transactions immediately. Please contact support@hbus.com after January 31, 2020, for further support.

If I cannot log into my account, what can I do?

Please contact the HBUS support team at support@hbus.com with details of the access issue.

If I need additional support, where should I go?

Please contact the HBUS support team at support@hbus.com