I have sent the Apple security department the following email and got a return acknowledgement of receipt :



Gentlemen: I recently sent a macbook in for service. It would not start. I took it to Compusa here in XXXXX, and they in turn forwarded it to Apple for repair. When I got it back the other day, IT HAD SOMEONE ELSE'S HARD DRIVE IN IT.



THIS IS A VERY SERIOUS SITUATION. The macbook hard drive that I sent in may or may not have sensitive data on it, I am not sure yet, since it has been used mostly by my son at college. I know that the hard drive that I received had data on it that I'm sure the owner would not want just anyone to see. I have figured out who the owner is (I think) and have left them a phone message to call me if they want me to do anything to get their hard drive back to them.



I have been in touch with Apple service department. At first they suggested that we just wipe the drive I received, and reload the operating system. While we were discussing that, I discovered that the drive I received was a 60gb drive, whereas the original drive in my macbook was an 80gb. So, Apple service is sending me a box to ship it back so that they can put an 80 gb drive in it. During my discussions with Apple service, I asked if there was any way they could find out where my drive is, and they did not seem interested in pursuing that option. I was surprised. I even offered to give them the info from the drive in the macbook to see if they wanted to contact that person. No interest, again.



It is one thing for a drive to be damaged or data lost in the process of service. It is quite another for a drive to be lost, and sent to someone else!



Please let me know what you propose to do about this situation.