Seeking technical assistances (for example, how to set up NAS, system update and RMA requests)

Reporting vulnerabilities that are already known to the public (for example, vulnerabilities already listed in the Security Advisory)

Seeking technical assistance for installing patches published in response to security vulnerabilities

Reporting vulnerabilities of products from other vendors, or asking for information on vulnerabilities of products from other vendors

Reporting security vulnerabilities found on websites other than qnap.com

Seeking advice on issues unrelated to product security

Reporting malware found on mobile devices

For the above conditions, you should contact the QNAP Technical Support Team. The Technical Support Team can be reached at https://service.qnap.com/. If deemed necessary by the Technical Support Team, the case will be referred to the Security Response Team.