Ghaziabad, April 12 (IANS) Chaos gripped the Regional Transport Office (RTO) here on Wednesday after it enforced Uttar Pradesh Chief Minister Yogi Adityanath’s ‘No Agent’ policy in its premises. Also Read - J-K mulls proposal to equip public transport vehicles with GPS tracking

Devoid of “agents” who would charge a fee to help out the illiterate and barely educated, hundreds swamped the RTO, leading to confusion and bitterness. Also Read - Linking of Aadhaar Card And Driving Licence Would be Mandatory Soon; Read to Know More

Women and the elderly complained that they could hardly approach the dealing windows because of the surging crowds. Also Read - Death toll in Cuttack mishap is 10, not 12: Police

A senior officer at the RTO, A.P. Singh, said the office had implemented the government rule of direct communication with applicants without any middleman or broker.

He declined to comment on the suffering caused to women and senior citizens.

One visitor, J.R. Singh, complained that the infrastructure at the RTO was poor and no benches and fans were installed outside windows for senior citizens.

“And there is no culture of forming queues. So the mighty get their work done by bypassing others waiting for their turn,” he said.

This is published unedited from the IANS feed.