We ordered cookies for my Grandfather's 90th birthday, from the very st interaction with the Parker's website, I knew our customer service experience would be bar none. Every before we decided to order, every question we had was clearly answered on the website. Once we decided to order, each step of the ordering process was seamless, Parker's was quick with the mock-up, made corrections we asked for in minutes. To say the al product was beyond expectations is to put it mildly. Our cookies arrived in perfect shape, were a spot-on match to our Papa's likeness, and they tasted delicious. I feel the pricing is very reasonable for such a custom item. Everyone at the party was talking about them. They are a hit. I will be referring and ordering from Parker's again. If you are looking for an amazing customer experience, and a product that will make an impression at your event - look no further. Parker's is phenomenal.