How do I know when to replace the fragrance oil bottle?

Each see-through oil bottle provides long-lasting fragrancing. When empty replace the fragrance oil bottle with Glade® PlugIns® refills only. All Glade® PlugIns® refills work in all Glade® PlugIns® warmer units.

I have read postings on the Internet alleging that Glade® PlugIns® products have been involved in fires. Is this true?

SC Johnson is aware that there have been postings on the Internet that have claimed that our products were involved in fires. It is important that you know that all of our PlugIns® products are safe and will not cause fires. We know this because PlugIns® products have been sold for more than 15 years and hundreds of millions of the products are being used safely.

Because we are committed to selling safe products, SC Johnson thoroughly investigated these rumors. First, we confirmed that no one had contacted SC Johnson to tell us about these fires or to ask us to investigate them. Additionally, we had a leading fire investigation expert call the fire department representative who is identified in one of the Internet postings. That fireman indicated that he has no evidence that our products had caused any fire.

We suspect this rumor may be associated with a past SC Johnson voluntary recall of one of its air products, a Glade® Extra Outlet Scented Oil product that was sold for a short period before June 1, 2002. After discovering an assembly error in a small number of that product, SC Johnson implemented a voluntary recall and provided extensive information about the product to the U.S. Consumer Product Safety Commission (CPSC). After revising the manufacturing process and thorough testing for proper assembly, the Glade® PlugIns® Scented Oil Extra Outlet product returned to store shelves on June 3, 2002. SC Johnson has no knowledge of any credible reports of fire related to this product.

We also know that our products do not cause fires because all of our PlugIns® products have been thoroughly tested by Underwriters Laboratories and other independent laboratories and our products meet or exceed safety requirements. SC Johnson continues to work closely with the Consumer Product Safety Commission to investigate allegations involving PlugIns® products.

As a more-than-100-year-old family-owned company, SC Johnson is committed to providing top-quality products that can be used safely in homes, and we want to reassure you that PlugIns® products can be used with complete confidence.

Can I clean the warmer?

Fragrance oils may collect on the warmer unit over time. To clean, remove warmer from electrical outlet and wipe the warmer with a dry cloth. Wash hands after handling. These instructions are also included on the back of the warmer package.

What if the fragrance is too strong?

The fragrance will be stronger the first 3 days and then will level off. You can control fragrance intensity by adjusting the control on the front of the unit. A lower setting provides less fragrance, while a higher setting provides the most fragrance.

What if the fragrance is too light?

First, check to make sure the outlet is operating properly. This can be done by simply plugging in an appliance such as a lamp or radio to make sure it is operating. If using the fan unit, make sure the warmer unit's electrical plug is in the locked position with the arrows on the back of the unit aligned. The warmer unit should be plugged into the outlet in a vertical or upright position.

Which Glade® PlugIns® refills will work with which warmer unit?

All Glade® PlugIns® refills work with any Glade® PlugIns Scented Oil Warmers.

I can’t remember what fragrance I used. Is there a way I can find out?

On each refill bottle, there is a code that indicates the fragrance.

Code | Fragrance

CPW | Crisp Waters

HB | Hawaiian Breeze

RHN | Red Honeysuckle and Nectar

AC | Apple Cinnamon

CL | Clean Linen

CW | Cashmere Woods

LPB | Lavender Peach Blossom

LVV | Lavender and Vanilla

OCB | Ocean Blue

CSN | Cool Serenity

JBR | Jubulant Rose

PVJ | Pure Vanilla Joy

SPL | Sweet Pea and Lilac

VPF | Vanilla Passion Fruit

WTL | White Tea and Lilly

SD | Sunny Days

RFS | Refreshing Surf

FBR | Fresh Berries

FMM | Fresh Mountain Morning

RS | Rosemary Sage

ARW | Aruba Wave

CLS | Clear Springs

BPC | Blooming Peony & Cherry

What’s the refill made of?

The bottle is plastic and is filled with fragrance oil.

Can I use this refill and the old refill at the same time in a dual warmer?

Yes.

Can I refill my bottle?

No, the refill bottles are not intended to be refilled. The Glade® PlugIns® Scented Oil fragrance is specially formulated to be safely used with the Glade® warmers.