The strange case of a Burlington teen whose health care card was cancelled for no valid reason has been resolved, although some of the mystery remains.

Ed Wells said a senior Service Ontario official has confirmed his 17-year-old son Turner’s card is valid and has apologized for the fact the card was cut off based on “captured misinformation.’’

Wells said he was told Friday OHIP would cover a local hospital bill for the treatment Turner received for a shoulder problem.

That’s a relief for Turner “because the bill was in his name,’’ said Wells.

But exactly how the province’s misinformation about Turner Wells was “captured’’ is still unclear.

In September 2012, just before Turner was to go to Ohio with his high school football team for a weekend game, he went to a Service Ontario outlet with his dad to update his address and get his photo taken for his health care card. The team was back within three days, with no incident.

Last October, Turner went with his father to a walk-in clinic about a shoulder problem. He was told his card had been cancelled and he’d have to go a Service Ontario outlet to get it reinstated.

The Wellses went to two Service Ontario outlets to straighten the matter out but officials refused to say why the card had been cancelled. Instead, they were told to return with proof of residence that they’d lived in Ontario the past four years.

At one point, a Service Ontario employee told Wells off the record the ministry thought Turner had gone to the U.S. for school and to play football.

Wells said he and his son have only ever lived in Ontario but he complied with the request for documents.

On Thursday night, “a senior person with Service Ontario’’ told Wells on the phone his son’s file was flagged when a Service Ontario employee heard a reference to Turner playing football in the U.S.

How the employee heard this is unclear. Wells said he was unable to clarify this any further with the Service Ontario spokesman who apologized for the “captured misinformation.’’

“My son is not very talkative,’’ he said, and Turner doesn’t remember telling a Service Ontario staffer he was going on a trip with his school to play football.

Wells said he may have spoken about the trip with Turner while waiting in line and wonders if Service Ontario is recording conversations.

“I’m very suspicious about how the information is flowing,’’ he said.

Wells said if anyone had any questions or suspicions about his son’s trip, all they had to do was ask. No one did.

Instead, the Service Ontario employee flagged the file. Wells said the senior official told him a letter was sent to their home in early April with a questionnaire and a warning Turner’s card could be cancelled if it wasn’t filled out. Another warning letter followed shortly after.

Wells and his son don’t recall getting either letter.

Ontario privacy commissioner Ann Cavoukian looked into the matter, She said Service Ontario stated Turner told an employee during the 2012 visit he needed his health card because he was “going to school in the U.S. for football.’’

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Cavoukian said she was told it was standard procedure for Service Ontario upon “suspecting that someone may be leaving the country for an extended period of time’’ to then issue a routine letter seeking confirmation of eligibility of coverage. Because Turner didn’t respond to the letters, his coverage was “locked down.’’

Wells wonders about all the secrecy when he visited Service Ontario to resolve the matter.

“I’m glad they’re doing something to curb health care fraud. But I’m disgusted with the way they handled this. Nobody should have to go through all this.’’