Unless otherwise noted, all items are handmade from scratch upon receipt of your order. This means there is a turnaround time between when you place your order and when it ships.Once your order ships, you will receive an email notification. All order are shipped First Class Air Mail by default. SHIPPING UPGRADES ARE AVAILABLE ONCE AN ITEM IS ADDED TO YOUR CART. (Priority, Overnight, etc.)____ PACKAGES TO THE US ____Domestic packages ship First Class and take an average of 3-6 BUSINESS days to arrive but can be more or less depending on time of year. All items ship with Tracking. If a package is returned/undeliverable due to a buyer providing an incorrect address, buyer is responsible for paying additional shipping charges required to reship package.____PACKAGES OUTSIDE THE US____First Class Air International and typically takes 10-21 business days to arrive depending on customs. Tracking should to work for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland but not all packages will give complete route info.____ CUSTOMS FORMS & FEES ____Federal law requires that I accurately identify and value items shipping internationally on a customs form. Items will be listed appropriately and for the cost paid (less S&H.) Any taxes, fees, or surcharges incurred are the sole responsibility of the buyer. The shipping fee you pay to me for your order represents the actual cost for the United States Postal Service to deliver your package from the US to your country. It does NOT include any customs charges, taxes or fees. Those are assigned by YOUR country and outside of my control or responsibility.I SHIP FROM A BUSINESS ACCOUNT AND CANNOT MARK ORDERS AS GIFTS ON CUSTOMS FORMS. MARKING MERCHANDISE AS "GIFT" IS MAIL FRAUD AND ILLEGAL UNDER UNITED STATES FEDERAL LAW.See this article for more info: https://www.etsy.com/help/article/5023 Packages that are returned due to unpaid customs fees and/or taxes must be claimed by the buyer within 5 days of return or will be considered abandoned and no refund will be given. Buyer is responsible for paying the additional shipping charges required to reship returned packages.____ LOST OR DAMAGED PACKAGES ____If tracking shows delivered, but buyer cannot locate package there is nothing more I can do from this end. Buyer will need to contact their local post office for additional information on specifics of delivery. Often the local branch and/or mail carrier can help locate the misplaced package.The USPS requires lost or damage claims on domestic packages to be made within 60 days of shipping: "For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. https://www.usps.com/ship/file-domestic-claims.htm " After 60 days, there is nothing that I can do for lost and/or damaged packages.___ NOTE TO EU BUYERS ____Quote: "If you buy something from a business that is based outside the EU, the Consumer Rights Directive does not apply.If something goes wrong with a purchase you make from a website outside the EU, the website's own returns and refunds policy will apply. So make sure that you have read and understood the site’s returns policy before you buy something."More info: http://www.consumerhelp.ie/buying-non-EU-website I am a US-based business. Therefore, please refer to my policies including my return policy and understand they are applicable to ALL buyers without exception. Thank you.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::Gift OrdersI'm happy to send an item directly to a gift recipient. Simply note in your order that you wish it to go to a different gift address. I am also happy to include a note to the recipient as well - just tell me what you'd like in the "notes to seller" section at checkout.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::Packaging & RecyclingJewelry is wrapped securely in bubble wrap and presented in a drawstring organza bag (suitable for gift-giving!) and mailed in bubble envelopes.In an effort to be environmentally responsible, I do NOT include printed invoices with orders. You can always few a digital copy of your invoice on etsy here: http://www.etsy.com/your/purchases ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::Allergies & AllergensAll items are made and packed in a completely smoke free home. However, I do have two cats and there is a chance of a stray hair or two getting in a package despite my best attempts otherwise. The items themselves being metal and gemstone shouldn't have any problems with holding allergens but those with extreme sensitivity might want to be careful of the packing materials.