USA Ultimate to Have Limited Availability during Headquarters Relocation

Dear USA Ultimate Members,

Due to the upcoming relocation of USA Ultimate’s national headquarters, please be advised that our telephone system will be temporarily disabled and delayed responses to email should be expected during the transition.

Our offices will begin moving on Thursday, January 8, at which point all of our phone lines will be shut down, and our staff will be physically transitioning to our new location in Colorado Springs. As a result, staff and customer service representatives will be mostly unavailable.

It is our expectation that all phone systems will be restored by Tuesday, January 13. However, with a move of this size and scope, including the implementation of new IT systems, unforeseen delays may occur.

With the college division regular season now underway, it’s likely that throughout the course of the next several days, athletes will be purchasing memberships, processing online waivers, completing team rosters or conducting other business with USA Ultimate. If you anticipate the need for assistance or to speak with a customer service representative about these or any other issues, please plan to do so prior to 5:00 p.m. MST on Wednesday, January 7, to ensure that someone will be available to help.

As a reminder, while new phone numbers are being updated, it is recommended that anyone needing to contact USA Ultimate use the toll-free number, 1-800-872-4384.

Thank you for your patience during this transition.

Sincerely,

USA Ultimate

Have any questions or comments? We welcome community feedback and discussion made in a respectful manner. Please refrain from profanity or personal attacks, as such public comments negatively reflect on our sport and community.