DreamHostReply from DreamHost (Sep 28th, 2007 – 07:36:29 / #13796364)

Subject: Message from support.

Hello, Your account has been disabled for further violations of our terms of service. Thanks! Kelly

#########################################

Message from you (Sep 28th, 2007 – 08:19:19 / #2092276)

Subject: Account disabled?!

Can you please specify which violations in TOS are in my account? Aren’t you just supposed to disable users in violation of the TOS? I have A LOT OF WEBSITES hosted on my accounts a lot of them are owned by clients. I have always responded to copyright issues by removing the reported files. Please restore access to my account, my FTP accounts and my databases. I have very important files and web programs that took years for me to develop. I have been here since 2004.

######################################### Message from you (Sep 28th, 2007 – 08:57:30 / #2092374)

Subject: No warning?!

How can you not at least send me awarning that my account will be disabled? Can’t you at least give me the reason? I have multiple users and one of them might have commited a violation, but shouldn’t you disable their accounts first? Instead of disabling my account which affects a lot of websites (most of them I do not own)? Please send me a reply ASAP because I have a lot of websites that are losing revenues at the moment.

######################################### Reply from DreamHost (Sep 28th, 2007 – 12:45:04 / #13800411)

Subject: Re: Account disabled?!

Hello, > Can you please specify which violations in TOS are in my account? It appears that there are currently the following files:

—

/[path]/Pussycat_Dolls_Liv e_from_LONDON__DVDRip_[2006]_hacki.part03.rar /[path]/Babel.2006.DVDSCR. XViD.avi.001 /[path]/Pussycat_Dolls_Liv e_from_LONDON__DVDRip_[2006]_hacki.part09.rar /[path]/Pussycat_Dolls_Liv e_from_LONDON__DVDRip_[2006]_hacki.part05.rar /[path]/Pussycat_Dolls_Liv e_from_LONDON__DVDRip_[2006]_hacki.part06.rar

—

> Aren’t you just supposed to disable users in violation of the TOS?

We disable any DreamHost accounts associated with such violations. Disabling just a single sub-user does not negate the fact that we have a customer who does not wish to abide by the policies they agreed to. This is especially true in cases such as yours where you have received multiple warnings but done nothing to curb the activity.

Jeff

###################################

Message from you (Sep 29th, 2007 – 09:02:29 / #2093905)

Subject: Account still disabled

Guys, have a heart here.

As far as I know I have only been warned twice about the alleged, in both cases I have made the appropriate action of deleting them.

Another isolated case was one of the users using unlicensed VBulletin software which I immediately took down.

If you really can’t let these cases slip and restore my account, then AT LEAST GIVE ME CONTROL OF MY REGISTERED DOMAINS. This is causing me a lot of frustration since a lot of my clients’ websites are affected, and if you really don’t want to host them then I should be allowed to transfer them elsewhere.

Please I need your response ASAP because this is really important.

########################################

Reply from DreamHost (Sep 29th, 2007 – 10:56:39 / #13814873)

Subject: Re: Account still disabled

Hello,

On August 30th you were warned that if any further copyright violations occurred, your account as a whole would be terminated. It is your responsibility to ensure that your users are abiding by the Terms of Service you agreed to when signing up. Your account will not be reenabled.

You can transfer your domain registrations to a new registrar using the following authorization codes:

a***********k.com 63XXXXXX329

a***********a.org 970XXXXXX70673

b***********l.com 117XXXXXX522

b***********y.com 446XXXXXX47994

d***********s.com 977XXXXXX2732

d***********s.com 778XXXXXX3132

d***********l.com 371XXXXXX89157

d***********k.org 944XXXXXX6709

e***********ti.com 838XXXXXX12958

f***********e.com 77424XXXXXX4821

g***********t.com 3047XXXXXX36332

i***********h.com 902XXXXXX4806

j***********n.com 329XXXXXX5449

l***********c.com 7325XXXXXX679

l***********d.net 722XXXXXX1461

l***********9.com 484XXXXXX42876

m***********t.com 788XXXXXX443

m***********s.com 544XXXXXX8698

n***********t.com 7371XXXXXX68188

o***********o.com 219XXXXXX2237

o***********t.com 619XXXXXX1315

p***********h.com 282XXXXXX5818

p***********g.com 847XXXXXX434

p***********r.org 1861XXXXXX8185

p***********e.com 911XXXXXX8182

q***********y.org 119XXXXXX5193

tdphost.com 8399XXXXXX394

thedigitalpinoy.com 3222XXXXXX94728

v***********n.com 933XXXXXX8151

w***********r.com 1691XXXXXX8181

w***********s.com 3475XXXXXX6688

w***********k.com 805XXXXXX0023

w***********k.net 6656XXXXXX0876

Once the new registrar has approved the inbound transfers, let us know

and we will approve the outbound transfer.

Karl

########################################

Message from you (Sep 29th, 2007 – 13:53:37 / #2094275)

Subject: reconsideration…

Yes, I was warned Aug 30th and I complied immediaely by removing the said files.

Can you at least have my account retained without the web hosting? like the domain name registry, and temporarily the FTP accounts, and databases? (so I can facilitate transfering to a different webhost.) I have slaved for years to develop some CMS softwares hosted on my account.

Please I’m really begging you now. Please. It’s not like I intentionally violated the TOS.

How about my remaining account balance? What can you do about that? Please have some sympathy. Please Dreamhost.

###################################

Message from you (Sep 29th, 2007 – 15:09:36 / #2094347)

Subject: Account consideration

Please take note of the following:

– You did not notify me by any means that you were going to disable my account. You should have given me enough time to move all my websites/databases to a different host if you were planning to do so.

– All my sites have been down for almost 2 days now. This wouldn’t have happened if you notified me beforehand.

– I have taken necessary action everytime a TOS violation warning has been sent to me.

– I still have 1 year left on my hosting plan since I prepayed for 2 years.

– I still have $90 left on my account. what am I supposed to do with that? Thank you.

############################################ Message from you (Sep 30th, 2007 – 09:39:37 / #2095108) Subject: Please Help

Please reenable all panel features that are necessary so I can download via FTP all MY hosted files on your servers. This includes all FTP accounts, Email accounts, and databases. That’s going to be Gigabytes of data so I appreciate if we can do something about this ASAP. It’s bad enough that you didn’t give me any grace period that you we’re going to disable my account, but now all the websites are going to be down for more than 3 days until I can set it up on a different webhost.

Please help me out here dreamhost. This has been a very frustrating weekend as I have to discuss with all my clients why their websites are down and why I am going to have to change hosts without any prior notice. For the record I have taken necessary action everytime I was warned about a TOS violation. I do not know why my account was disabled without warning because no recent notice was given to me about any TOS violation. Assuming there was another violation, I would understand if you told me that I should host my sites elsewhere (but that’s not what happened.) As a paying customer since 2004 I think I deserve better treatment than this.

Please help me. ##########################################

Reply from DreamHost (Oct 1st, 2007 – 08:14:27 / #13843504)

Subject: Re: access FTP/database/email

Hello, On Mon, 01 Oct 2007, you wrote:

> I’m not sure if this is the case but my previous support tickets were closed

> without any reply. I’m hoping it’s because it’s a weekend why no one from

> dreamhost support has sent me a reply yet.

>

> Again please give me access to my FTP accounts/database/emails so I can start > transferring MY websites and my clients’ websites to a different webhost.

>

> Please Dreamhost, it’s nearly been 3 days but I haven’t received any real

> reply yet as to why my account was disabled without prior notice. All the

> hosted sites have been down since then and there’s nothing I can even do

> about it.

>

As I’ve already told you, we cannot provide backups for accounts closed for Terms of Service violations. Your account was the source of such violations on multiple occasions, and you were previously warned on August 30th that any further such violations would result in the closure of your account. It is your responsibility to ensure that those you give access to your account are using it in a legal manner and according to the Terms you agreed to when signing up. At this point all we can assist you with is transferring your domain registrations.

Karl

#############################

Message from you (Oct 1st, 2007 – 08:37:11 / #2096395)

Subject: Access to files

You are shutting me out like I’m some kind of criminal. Is that how you deal with paying customers? As I’ve told you I have acted on the two (2) warnings you gave me the soonest possible, and you still haven’t told me what the latest violation was. (You can check my support message history for your said “multiple” warnings)

Honestly I don’t care anymore if how you treated me was unfair or unjust. I just want my client’s files /databases back. Just please let us have our files back. Please. I’m really begging you. It’s been 3 days. You can keep my 1 year worth of hosting and $90 positive balance. Just please help me out here.

Share this: Twitter

Facebook

Like this: Like Loading...