Returns and exchange details

Please note that there are limitations on the time that I can reasonably accept returns and refunds and that requests after 10 days from receipt of purchase may not be accepted. Customer will ship back their order and pay for shipping.



If you are unhappy with any aspect of your order please let me know prior to leaving feedback. I will walk you through the return, refund or exchange process. Please let me know if there's a problem with your purchase, mainly if it's faulty, damaged or something has gone wrong. Please take a picture of the faulty item and attach it to your message to me.



Make sure your address is correct because if it is NOT correct and is shipped to the wrong location, no refund or sending of the items again can happen. Customers will assume financial responsibility in case of buyer error, for example, incorrect address. Please double-check the provided information before placing your final order. I always ship to the address provided on Etsy.



In order to ensure that you receive speedy communication from me, I request that you please contact me via the Etsy messaging system or email rather than social media.



Custom commissions are NOT returnable.



Your satisfaction is my biggest priority and I will work with you to honour all reasonable requests. My priority is ensuring you get your item and are as happy as possible!