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SOE Get's Theirs Forum » Planetside 2 » Planetside 2 General Discussion Page: 1 of 1 Loopy Legend 15th Apr 2014



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Before that you need some more information but, some of you night already know but. About six months back I stopped my paid subscription to SOE for Planetside 2. I just wanted to play the game on a casual basis and simply be a free to play member of the game. So after canceling my account I though that was the end of it. But I found out SOE had still been charging me by the month anyway. So I did a little research into my credit card and found SOE and about three other companies had been doing the same thing to me, still charging me after I canceled what ever subscription I had with them. Heck I even tried to retry and cancel one of them with no success.



So I thought I wasn't going to have any of this crap from big companies. So what did I do.... go behind their back to a bigger one . I asked my bank to investigate these unfair payments. I finally heard back from them that they recovered most of the money I lost, YAY!!!! finally a win for little people.



I got just over a $100 back and about $60 from SOE. Turns out they banned my account as they think losing this money (which they should of never charged me in the first place) is unfair. So they told me if I want my account unlocked at all to pay them this money back.



FAT CHANCE. SOE can go and stick their unfair ways up the creek for all I care. I might never be able to play Planetside 2 anymore, but I say after all the trouble myself and I suspect a lot of you guys have had with SOE over this game, I am not going to lose any sleep over it. Least they know how it feels to get a bit of their own crap back in their face now. As a few of you might know I recently had my Planetside 2 account banned by SOE. So I sent a support ticket asking what the heck was going on, and what I found out was really good.Before that you need some more information but, some of you night already know but. About six months back I stopped my paid subscription to SOE for Planetside 2. I just wanted to play the game on a casual basis and simply be a free to play member of the game. So after canceling my account I though that was the end of it. But I found out SOE had still been charging me by the month anyway. So I did a little research into my credit card and found SOE and about three other companies had been doing the same thing to me, still charging me after I canceled what ever subscription I had with them. Heck I even tried to retry and cancel one of them with no success.So I thought I wasn't going to have any of this crap from big companies. So what did I do.... go behind their back to a bigger one. I asked my bank to investigate these unfair payments. I finally heard back from them that they recovered most of the money I lost, YAY!!!! finally a win for little people.I got just over a $100 back and about $60 from SOE. Turns out they banned my account as they think losing this money (which they should of never charged me in the first place) is unfair. So they told me if I want my account unlocked at all to pay them this money back.FAT CHANCE. SOE can go and stick their unfair ways up the creek for all I care. I might never be able to play Planetside 2 anymore, but I say after all the trouble myself and I suspect a lot of you guys have had with SOE over this game, I am not going to lose any sleep over it. Least they know how it feels to get a bit of their own crap back in their face now. HLM 15th Apr 2014



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That's... kind of shocking to hear they would actually do that.

The banning and asking for money part that is, not necessarily the being charged after cancelling. I've heard of this many times; people thinking they have cancelled their subscription, but not actually.



Also worrying is the fact that you had multiple companies charging your card and you didn't even notice..



Still, good to hear you got it sorted. If you did actually want to play the game again, you can always make another account. Loopy Legend 15th Apr 2014



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That's... kind of shocking to hear they would actually do that.

The banning and asking for money part that is, not necessarily the being charged after cancelling. I've heard of this many times; people thinking they have cancelled their subscription, but not actually.



Also worrying is the fact that you had multiple companies charging your card and you didn't even notice..



Still, good to hear you got it sorted. If you did actually want to play the game again, you can always make another account. That's... kind of shocking to hear they would actually do that.The banning and asking for money part that is, not necessarily the being charged after cancelling. I've heard of this many times; people thinking they have cancelled their subscription, but not actually.Also worrying is the fact that you had multiple companies charging your card and you didn't even notice..Still, good to hear you got it sorted. If you did actually want to play the game again, you can always make another account.

...

After the treatment I got from them, give me one good reason to play again? I don't really want to anymore, blame SOE for turning off any positive points I had left.



...After the treatment I got from them, give me one good reason to play again? I don't really want to anymore, blame SOE for turning off any positive points I had left. MarkedBullet 15th Apr 2014



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http://www.accc.gov.au/co ... a-consumer-complaint

fuck SOE thats BS they can't even get their servers working and they still want money. Have go at making a ACCC complaint. Did you contact SOE before you got your bank to do the charge back? companies often ban people the moment they get charge backs.fuck SOE thats BS they can't even get their servers working and they still want money. Have go at making a ACCC complaint. Last Edit: 15th Apr 2014 by MarkedBullet

mikenzb 15th Apr 2014



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Yeah its a shame that happened, I happened to have it once but I guess it my error for not reading the small text when I signed up.



When I went to get a membership I only wanted to try it out.. so I went to get a months membership thinking that it was A MONTH and it happened to renew me at the end of the month because when I signed up I thought It was an month and it wouldn't renew me.... Oh well...

HLM 15th Apr 2014



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Yeah its a shame that happened, I happened to have it once but I guess it my error for not reading the small text when I signed up.



When I went to get a membership I only wanted to try it out.. so I went to get a months membership thinking that it was A MONTH and it happened to renew me at the end of the month because when I signed up I thought It was an month and it wouldn't renew me.... Oh well... Yeah its a shame that happened, I happened to have it once but I guess it my error for not reading the small text when I signed up.When I went to get a membership I only wanted to try it out.. so I went to get a months membership thinking that it was A MONTH and it happened to renew me at the end of the month because when I signed up I thought It was an month and it wouldn't renew me.... Oh well...

...



Yeah, this is what I was talking about.



Note that I'm no sticking up for SoE here, but this is exactly the same way pretty much any service or company that offers credit card subscriptions will operate.Unless you tell them not to, you'll just get charged every month. ...Yeah, this is what I was talking about.Note that I'm no sticking up for SoE here, but this is exactly the same way pretty much any service or company that offers credit card subscriptions will operate.Unless you tell them not to, you'll just get charged every month. Last Edit: 15th Apr 2014 by HLM

Shimmers 15th Apr 2014



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seriously i have given up on planetside 2, as soon as i saw the giant UPGARDE NOW button i knew it was only a matter of time. oh wow man.seriously i have given up on planetside 2, as soon as i saw the giant UPGARDE NOW button i knew it was only a matter of time.



How I like to play Planetside 2 Shadow Kat 15th Apr 2014



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well that's a galaxy load worth of bullshit. Have you replied to their request for you to pay back that money? I kind of get the feeling that this is some form of a misunderstanding between some pin head at SOE and your bank. Are they aware that that money was charged to an inactivated account?



If they are aware, then they can go fuck themselves with the prickliest cactus within arms reach

Shadow Kat has no thumbs, only paws of JUSTICE



Chiefwolf 15th Apr 2014



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and theres my excuse not to ever play planetside 2

go to hell silly SOE juden, good luck filling the cocaine bucket after so much anti-consumer bullshit



i am so kim jong-dun with your shit Loopy Legend 15th Apr 2014



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Just so you guys know I didn't just buy a few months thinking it no auto renew, I was aware of that. I actively went and cancelled it (which I bet they would have no record of) thinking I would be ranked a free to play status again. mikenzb 15th Apr 2014



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Yeah well after I knew about the auto renew I went ahead and cancelled it of course but so far haven't had any problems with being a free member...



I still think you should really be protesting on the forumside or reddit etc..

MarkedBullet 15th Apr 2014



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do you have copy past of the support emails? Loopy Legend 16th Apr 2014



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do you have copy past of the support emails? do you have copy past of the support emails?

...

I got emails of the support ticket and reply sent by SOE after my account was banned ya, why? ...I got emails of the support ticket and reply sent by SOE after my account was banned ya, why? Gardenhead 16th Apr 2014



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Anything from before you went to the bank? MarkedBullet 16th Apr 2014



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...

I got emails of the support ticket and reply sent by SOE after my account was banned ya, why? ...I got emails of the support ticket and reply sent by SOE after my account was banned ya, why?

...

Did you get a confirmation saying you cancelled your membership? if you got that and they still charged you.Then you've got a pretty good argument that they fucked up. I made a post on the briggs sub about this, apparently alot of companies will just ban you when you make a charge back.



http://www.reddit.com/r/B ... d_their_memberships/



...Did you get a confirmation saying you cancelled your membership? if you got that and they still charged you.Then you've got a pretty good argument that they fucked up. I made a post on the briggs sub about this, apparently alot of companies will just ban you when you make a charge back. Last Edit: 16th Apr 2014 by MarkedBullet

mikenzb 16th Apr 2014



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You really should have of gotten a email that looked like this

Loopy Legend 16th Apr 2014



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I checked my emails, it was 6 months ago and I have cleaned my inbox out several times since then, so no have it anymore sorry. DevDevBooday 16th Apr 2014



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Okay so 2 questions Loopy.



1. Have you let SOE know that you had cancelled but they were still charging, which is why you got your money back? If not you should.

2. Were you still recieving membership benefits after you cancelled due to them still charging you? Cuz if you were still getting paid benefits THEN you took your money back then maybe thats why SOE had the problem even though its their fault.



How DO you cancel your subscription then if they still charge after you cancel?



I would explain the situation to them and if they still dont give it back, go to reddit.

Reddit would love this.

- Booday Last Edit: 16th Apr 2014 by DevDevBooday

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