Q: Do you do custom orders or commissions?

A: No, I am sorry, we cannot do commissions or custom designed prints.



Q: It seems like I am being charged for shipping for each item – can you combine it?

A: Etsy should automatically discount the postage in your cart upon checkout for multiple items. Sometimes, however, it does not calculate properly, in which case, we will absolutely refund you for any overages upon shipment of your order. Just contact us after your place your order if you believe you have been overcharged and we will look into it right away. We use USPS rates for our shipping so please refer to USPS.com for international rates. We are not responsible for local customs fees or taxes; please note that many international orders will require a customs fee and may be held at your local post office for payment in order to collect your package.



Q: Can I get this in a different size? Do you make this as a Poster or a mug? Have you thought about magnets or bumper stickers or mousepads?

A: We partner with the site Society6 [https://society6.com/karenhallion] which has alternative sizes and products. If there is a design that we carry and you would like in a larger or smaller format than what we offer, we are sometimes able to do custom sizes. Please send us a message with your specific request and we’ll get back to you as soon as possible. Otherwise we only carry what you currently see available in our shop.



Q: Are your stickers water resistant?

A: Yes, they are water resistant but avoid placing them on items into the dishwasher (so hand wash only) and avoid harsh weather conditions (direct sunlight, rain, snow, etc. for maximum longevity.



Q: Why is shipping saying it can take 4-6 weeks?

A: We are a very small shop run out of our home and while we do our best to get orders out quickly, we want to be transparent about the length of time from production to shipment can take, especially during periods of high volume. We will always do our best to get orders out as soon as possible.



Q: Why did I get charged a customs fee and VAT and additional fee for shipping? / My package is being held by the mail service for fees; what does that mean?

A: We aren't responsible for local taxes and fees which can be quite expensive, and will be required to be paid in your country to receive delivery in some instances. Please read and research what fees you may be required to be paid prior to placing an order. You can learn more hee: https://help.etsy.com/hc/en-us/articles/115015691007-Custom-Duties-and-Import-VAT?segment=selling



Q: Why isn't my print signed?

If you would like your purchase signed or your art print signed on the front, or any inscription, please send a message with the details of what you would like.



Q: I have only received part of my order! Where is the rest?

A: We frequently need to ship orders in multiple packages due to the variety of sizes of different items. Oftentimes those packages show up 1-3 days within each other. Sometimes small items like stickers are sent in an envelope with a stamp. Your shipping confirmation could show multiple tracking numbers at the bottom of your order details, although many people seem to have trouble finding this. If you click on the orange button in the shipping notification email you got, at the top it should indicate there are two packages and you can click on the second tracking number (on the mobile version I believe the two packages are listed at the bottom of the page). You may have to manually enter the second tracking number at the USPS website. If you believe your order has all arrived and is still missing items, please contact us.



Q: I need a rush order! Can you do that?

A: Please contact us prior to placing an order to see if we can accommodate your needs. Rush orders generally will require an additional shipping cost.



Q: I want to buy a bunch of your prints and cards and pins. Do you do discounts?

A: We frequently run sales and offer coupon codes. The best way to learn about our current discount offers is to sign up for our mailing list at www.karenhallion.com. Otherwise if an item is offered at a discount or bundled deal, it will be in our sale section or marked as such.



Q: This item says it is sold out! Will you have it back and when?

A: Most of our items will be restocked within a few weeks with the exception of pins, which can sometimes take 2-3 months. You can sign up at the sold out item’s listing to be notified of when an item comes back in stock (please note this feature doesn't work on mobile versions of this site!)



Q: Do you offer wholesale pricing?

A: Yes; we offer a limited number of products at a wholesale price with a $250 minimum order before shipping. Please message us for more details.



Q: It says my package was delivered but I don’t have it! Can you do something?

A: Sometimes the post office marks an item as delivered a day before it actually delivers it; however, you should contact your local post office immediately to inquire, ask your neighbors, and talk to your mail delivery person about it. We are not responsible for lost or stolen packages, packages shipped to an incorrect address, or packages returned for failure to collect. Reshipment will incur additional shipping costs.



Q: Can I get this on a t-shirt?

A: Yes, you can find t-shirts and more at the following sites:

TeePublic: https://www.teepublic.com/user/KHallion

NeatoShop: https://www.neatoshop.com/artist/Karen-Hallion

Society6: http://society6.com/KarenHallion

Once Upon A Tee: https://www.onceuponatee.net/pages/karen-hallion



Q: Can you send me a digital file so I can print my own posters or t-shirt?

A: No.



Q: I make fabric and/or card decks. Do you want to partner with me?

A: At this time, we are not currently taking on new partnerships or licensing out Karen’s work.



Q: Will you donate art to my charity?

A: We get a lot of these requests and while we do our best, we cannot accommodate all of them. Please email us at karenhallionart [!at] gmail.com with your request.



Q: What is Patreon?

A: Patreon is a crowdfunding platform that enables artists to obtain funding from their fans or patrons. Patrons pledge to donate a fixed amount of money to an artist every month in exchange for rewards. I have eight reward tiers; $1, $3, $5, $10, $15, $20, $25 and $35 and my rewards currently include downloadable coloring pages, tutorial videos, postcards and prints, depending on the level you choose. Each level builds upon the previous in terms of the rewards you receive. For example, if you choose the $10 reward, you'll have access to all the rewards below it at the $1, $3, $5 levels as well. You can cancel your pledge or change your pledge amount at any point and will take effect the first of the following month.



Q: Do you have a website? Newsletter?

A: Yes! http://www.karenhallion.com



Q: Who are all the characters in the She Series?

A: Thus far, they are:

Wonder = Wonder Woman

Resist = Rey from Star Wars

Honor = Mulan

Explore = Moana

Rebel = Princess Leia

Imagine = Anne of Green Gables

Work = Angelica Schulyer from the musical Hamilton

Slay = Buffy the Vampire Slayer

Defend = Okoye from Black Panther

Innovate = Shuri from Black Panther

Love = Rose from Star Wars

Hope = The 13th Doctor from Doctor Who

Marvel = Captain Marvel

Believe = Meg from A Wrinkle In Time

Learn =Hermione from Harry Potter

Vote = Lady Liberty

Fight = Merida from Brave

Persist = Ahsoka from Star Wars

Lead = Amidala from Star Wars

Defy = Elphaba from the musical Wicked

Dream = Tiana from the Princess and the Frog

Misbehave = Zoe from Firefly

Excel = Amy Santiago from Brooklyn 99

Thwip = Spidergwen from Into the Spiderverse

Question = Agent Dana Scully from X Files

Persevere = Sarah from Labyrinth

Care = Leslie Knope from Parks and Rec

Value = Agent Peggy Carter

Avenge = Black Widow (Natasha Romanova)

Inspire = Carrie Fisher

Create = Frida Kahlo

Lead = Harriet Tubman

Resist = Rosa Parks

Speak = Malala Yousafzai

Write = Joy Harjo

Discover = Marie Curie

Dissent = Ruth Bader Ginsburg

Soar = Amelia Earhart

Sass = Megara from Hercules

Power = She-Ra

Challenge = Dottie Hinson A League of Their Own

Balance = Korra from The Legend of Korra

Communicate = Uhura from Star Trek

Educate = Professor Minerva McGonagall from Harry Potter

Guide = Tala from Moana

Choose = Arwen from Lord of the Rings

Light = Galadriel from Lord of the Rings

Power = Eowyn from Lord of the Rings

Strike = Greta Thunberg

Laugh = Robin Williams

Care = Fred Rogers

Nourish = Jose Andres

Hope = Barack Obama

Read = LeVar Burton

Compose = Yo-Yo Ma

Create = Lin-Manuel Miranda

Imagine = Jim Henson

Sing = David Bowie

Dance - Maria Tallchief

Explore - Kalpana Chawla

Conserve - Jane Goodall

Empower - Ayanna Pressley

Heal - Florence Nightingale

Rise - Maya Angelou

Persist - Elizabeth Warren

Challenge - Megan Rapinoe

Compute - Katherine JohnsonJourney – Rapunzel

Risk – Ariel

Adventure - Belle

Advocate- Esmeralda from Hunchback of Notre Dame

Dare- Princess Jasmine

Wonder – Alice in Wonderland

Discover – Jane from Tarzan



***Colors may vary slightly between the actual work and the image on your screen.***