* Please note:

Greetings,In our initial announcement, we indicated the exact cause of recent connectivity and performance issues had not been fully identified. After extensive investigation, we have been able to determine there were in fact multiple events which impacted the ability of players to stay connected to our service.Due to the dynamic and sometimes temporary nature of these interferences, narrowing down the list became quite complex. We have isolated several potential factors, such as the level 3 outage experienced by major North American ISP’s this week. Additionally, we applied a patch to address a recent issue with Xigncode that resulted in some players being incorrectly kicked from the game.It is important to note that our investigation is ongoing, and we will continue to do our best to resolve any issues. Should you still be experiencing difficulty staying connected to the game, we ask that you please fill out »This Form« , which will assist our team in further narrowing down the number of potential causes.On behalf of the BDO team we sincerely thank you for your extended patience and understanding.- BDO Teamyou may now submit more then 1 response, and a family name section has been included.