An abandoned stroller could be seen at the back of the crashed bus.

A "runaway" tourist bus in Auckland's CBD injured two pedestrians, with eyewitnesses reporting a baby had to be pulled from the wreckage.

The incident, involving a Soaring Kiwi city sightseeing tour bus, happened at the intersection of Victoria St and Albert St at about 1pm on Monday.

Do you know more? Email aucklandnewsroom@stuff.co.nz or call us on 09 374 4752

JOHN WEEKES/STUFF A man with a Soaring Kiwi Tours polo shirt was behind the cordon looking at the bus from various angles about 3pm.

Satender Phogat​, a member of the public who went to help, said the bus with nobody inside was rolling down the street and "It couldn't stop".

​READ MORE:

* Runaway bus drama caught on camera in north Auckland car park

* Runaway bus crashed into parked cars in Dunedin

Phogat said he then learned a mother and her baby had been in the bus' path.

JOHN WEEKES/STUFF The left side of the bus is visibly damaged, with a panel between two windows hanging off, a hubcap wrecked, and a dent in the side and scratches.

"I heard the screaming of the mum. She was just screaming 'My baby, my baby'."

He said it was "totally miraculous" nobody was killed.

Bartender Ralph Wilson said he heard a collision and saw a construction worker leap over a barricade to help.

JOHN WEEKES/STUFF The bus was wedged between concrete barriers at the City Rail Link's planned Aotea Station.

"He comes out holding a small girl, about 3, 4, 5 years of age. She was crying."

Eyewitnesses told Wilson the bus had rolled down the street.

The collision sounded "like a big hollow metal box running into something", Wilson said.

JOHN WEEKES/STUFF Witnesses claimed the City Sightseeing Tours bus rolled down the street with no driver inside before hitting the City Rail Link construction site.

"I thought maybe a crane had toppled over."​

Video from 1 News showed panic after the crash, with many people rushing to help.

Screaming and shouts of "my baby" were heard and several people tried reaching beneath the back of the bus to help someone possibly trapped.

JOHN WEEKES/STUFF An Ace Heavy Haulage worker works to get the bus towed away.

Brothers Fili and Tuie Va'alepu​ were working nearby when the crash happened and went to investigate.

Tuie said he frequently walked in the area and it was fortunate nobody was hurt or killed in the crash.

Another witness, who worked for the nearby Sky Screamer reverse bungy attraction, said: "I heard a crashing sound and saw the bus roll backwards down the hill into the lights".

STUFF A bus has crashed into the City Rail Link construction site for the planned Aotea Station, injuring two people.

A police spokesman said three people sustained minor injuries.

Despite reports the bus had no driver at the time of the incident, a police spokeswoman said she believed it was being driven.

Mark Gilbert, managing director of Hassle-free Tours which owned the hop-on hop-off bus company, told Stuff his company was working with police to establish what caused the bus to roll down the street.

He confirmed the bus had been parked at the time of the incident.

Gilbert said his thoughts were with those injured and the company's affected staff.

The open-top bus came to a stop after hitting a traffic light near the construction site for City Rail Link's (CRL) planned Aotea Station, where it wedged between concrete barriers.

David White stuff.co.nz A mother and baby were trapped after a bus rolled down a central Auckland street.

A traffic light system and attached pole were ripped out of the ground and wedged beneath the bus.



The back end of the bus had two holes and pieces of what resembled smashed wooden or chipboard panel embedded in it.

The left side of the bus was also visibly damaged, with a panel between two windows hanging off, a hubcap wrecked, and a dent in the side and scratches. A window had also been removed.

A spokesman for CRL confirmed the bus hit a barrier at its site but said none of its staff were injured.

SUPPLIED The incident happened in Auckland CBD and involved a sightseeing bus.

A police officer was inspecting the top deck about 3pm and a man with a Soaring Kiwi Tours polo shirt was behind the cordon looking at the bus from various angles.

A spokeswoman for Fire and Emergency New Zealand said firefighters stabilised the bus and helped St John ambulance staff with first aid.

Three ambulances and a rapid response vehicle were sent to the scene at about 1.03pm.

SUPPLIED An aerial shot from a nearby building shows the bus crashed into the City Rail Link construction site for the planned Aotea Station.

Two people with moderate injuries were taken to Auckland City Hospital, a St John spokeswoman said.

Lanes closed on Victoria St West reopened about 2.50pm, but traffic management remained in place.

Eight police cars were on the scene.

WorkSafe confirmed it had been notified of the incident.

"We are making initial inquiries to establish what has occurred, and what our next steps might be," a spokeswoman said.