Library Patron: “I need some help comparing heating prices.”

Me: “Okay, let me show you a website where you can compare the different gas companies.”

(I lead the patron to computer, and type in the website address.)

Me: “Here you go. Just type in your information.”

Library Patron: *looking at the keyboard* “These letters are all mixed up!”

Me: “Uh, well…”

Library Patron: “Have they always been like this?”

Me: “Only since the 1800s. Here, let me do the typing.”