A woman who called a major bank to apply for a loan was told “all vegans should be punched in the face”.

The customer, who does not want to be named, contacted NatWest to ask for a £500 loan for a course so she could become a vegan nutrition consultant.

But she was left feeling “really uncomfortable” after the man on the other end of the phone launched into a tirade about vegans.

When the woman asked what he meant by the comment, the NatWest worker is said to have explained vegan activists had drawn pictures of animals and written messages such as “friends not food” in chalk on pavements near where he lived.

She said he added that “vegans were forcing their beliefs on to him”.

Celebrity vegans and vegetarians Show all 25 1 /25 Celebrity vegans and vegetarians Celebrity vegans and vegetarians Ariana Grande, pop star "I love animals more than I love most people, not kidding. But I am a firm believer in eating a full plant-based, whole food diet that can expand your life length and make you an all-round happier person." Ariana Grande/Facebook Celebrity vegans and vegetarians Paul McCartney, musician "I've been a vegetarian for a long time now and over the years I've seen how the attitudes have changed around the world, so I'm not surprised when I see new research that shows more and more people are increasingly adopting 'meat free eating'." Getty Images Celebrity vegans and vegetarians Ellen DeGeneres, TV Host "It doesn't make [Thanksgiving] harder at all. It makes it easier on the turkeys, too. They get to live." Reuters Celebrity vegans and vegetarians Morrissey, musician "I see no difference between eating animals and paedophilia." Getty Celebrity vegans and vegetarians Bill Clinton, former president of the US Dr Dean Ornish, Clinton's doctor, said: "I asked him, 'Why do you want to live longer?' and he said, 'I want to live long enough to walk my daughter down the aisle and to see my grandkids born and grow up.'" Getty Celebrity vegans and vegetarians Peter Dinklage, actor Dinklage has been a vegetarian since childhood and featured in PETA's 'Face Your Food' film. WireImage Celebrity vegans and vegetarians Russell Brand, comedian "I'm now vegan, goodbye eggs, hello Ellen." PA Celebrity vegans and vegetarians Ellie Goulding, singer "I've got taxidermy, I've got animals.... deer and all sorts. But weirdly, I'm a vegetarian and I don't eat meat. I'm a walking contradiction." Getty Celebrity vegans and vegetarians Ellen Page, actor Page was named as one of PETA's 'Sexiest Vegetarian Celebrities' in 2014. 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HBO Celebrity vegans and vegetarians Jared Leto, actor and musician "I'm pretty healthy... I've been that way for a long time - 20 solid years of eating vegetarian/vegan and taking care of myself. That probably helps the preservation process." WireImage Celebrity vegans and vegetarians Jessica Chastain, actor It was reported that the vegan actor bought her mother a vegan food truck. AP Photo/Sony - Columbia Pictures, Jonathan Olley Celebrity vegans and vegetarians Joaquin Phoenix, actor Featuring a PETA advert to promote vegetarianism for Thanksgiving, he said: "Holidays can be murder on turkeys. Let's make this one for the birds." Celebrity vegans and vegetarians In March 2018, Beyoncé revealed she was following a plant-based diet when preparing for her headlining performances at Coachella music festival, while Jay-Z wrote about going vegan in a 2013 blog post, describing it as a “spiritual and physical cleanse". Getty Images Celebrity vegans and vegetarians Kate Mara, actor Mara told E! Online that she stayed fit and healthy by being a vegan. Getty Images Celebrity vegans and vegetarians Alanis Morissette, musician "I'm predominantly vegan, which my friends hate because it's not monogamous; 80% is vegan; the other 20% is following what my body needs." Reuters Celebrity vegans and vegetarians Alicia Silverstone, actor Silverston has a blog called The Kind Life which discusses vegan and vegetarian food. Rex Features Celebrity vegans and vegetarians Kate Nash "I became a vegetarian last September - I used to suffer from OCD and it got stuck in my head that if I didn't eat meat then my bunny rabbit, Fluffy, would survive a dangerous operation she had to have." Celebrity vegans and vegetarians Jennifer Lopez, singer and actor Lopez said that she recommended a vegan diet "because you wake up and feel great". Getty Images Celebrity vegans and vegetarians Mark Hoppus, member of Blink 182 Hoppus announced he was a vegan on Twitter. Getty Images Celebrity vegans and vegetarians Olivia Wilde, actor "[Being vegan] is not always easy and accessible. But it's a way of life and makes me as a person feel really good and physically look better." Getty Images

“When you’re calling up a really big organisation like NatWest you just don’t expect that kind of response,” she told BBC Radio Bristol on Monday.

“He wasn’t happy to be speaking to me at all; his tone was really unpleasant.”

The Bristol woman said veganism was really important to her family as they decided to become vegan after her daughter had to see a cancer specialist.

Plant-based food can often prove controversial (Getty Images)

“Being vegan is a lifestyle choice,” she added. “I shouldn’t be penalised for it especially by a big organisation. It’s really unfair.”

The woman complained to NatWest, which found a recording of the phone conversation from 23 January and said it did not dispute the customer’s version of events.

The bank apologised and offered the woman £185.50 in compensation and to cover the £400 cost of the course.

“We are extremely sorry for the way our customer was treated by a member of our staff and apologise for any distress and upset this behaviour has caused,” NatWest said in a statement.

“These comments were wholly inappropriate and we have commenced disciplinary proceedings.