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A five-year-old girl received a letter demanding she attended a disability assessment after her mum applied for a free bus pass to help with the cost of her hospital appointments.

Jackie Williams, whose daughter Scarlett is on the autism spectrum and also suffers from bladder issues, applied for a Merseytravel pass after being advised by hospital staff that she would qualify.

The mum-of-three, from Walton , has to get two buses each way to her daughter’s regular appointments at Alder Hey Hospital as she doesn’t drive and taxis could cost as much as £14 return.

However she was shocked when five months after applying, she received a letter addressed to her five-year-old telling her to attended an 45 minute assessment at the Liverpool ONE bus station, during school hours.

After initially believing the letter was sent in error she called Merseytravel who confirmed they did in fact want her daughter to attend the appointment.

She said: “I phoned them up and I thought it had been a mistake. With it being addressed to Scarlett I thought there was a mix-up but they just said ‘no, she needs to come. She can bring a friend or family member.

“I was so shocked all I could say was ‘all her mates are in school!’ I didn’t know what else to say.

"It’s hard enough having two daughters with autism, but this just seems ridiculous. Her older sister Melissa has the same pass and she didn’t have to do any of this.

“I don’t understand what questions they’re going to ask her, and I can’t believe they’ve asked a friend to go with her - she’s five.

“She can’t even read, she can just about spell her own name - and Merseytravel couldn’t even do that properly.”

The 36-year-old ASDA worker said she is ‘concerned’ about the length of time they’re expecting her daughter to sit still for an assessment.

She added: “I’ve no idea what they’re going to ask but I think nearly an hour at an assessment is going to be pushing it. She won’t sit still for that long. They’ve had a letter from the school, the GP and the hospital so I’m not sure what Merseytravel think they can tell us about autism that they don’t know.”

The letter - which was wrongly addressed to a ‘Scarlette Williams’ - invited the youngster to an appointment at 1pm on a school day - but did say she can ‘bring a friend or family member’ along.

It reads: “Your assessment is expected to take between 30-45 minutes, please ensure you bring along photo identifications, as without this, the assessment may not take place.

“You can bring along a family member or friend to the assessment. Please let us know, in advance, if you require an inerpreter and we will arrange this for you, or alternatively you can ask a family member to act as an interpreter for you.”

A spokesperson for Merseytravel told The ECHO: “We are sorry both for the delay in this process and if our correspondence has caused offence as this was not the intention.

“Merseytravel follows national guidance produced by the Department for Transport when assessing eligibility for the English National Concessionary Travel Scheme.

“Our application process is aimed at capturing information, in line with this guidance, to determine if the applicant is automatically eligible. Where this is not possible, in some cases we will refer the applicant for further assessment via a qualified occupational therapist with a view to determining if a free travel pass can be provided.

“We will be reviewing the process with Access Independent with a view to understanding how we can reduce waiting times for our customers and improving how we can better address such correspondence to children and their families.”