We recommend you have a broadband internet connection with at least 2 Mbps of upload speed for each Nest camera in your home, including the Nest Hello video doorbell (DSL connections may not have enough bandwidth). You also need additional bandwidth for the other connected devices in your home, depending on how much each device uses.

What to do if your internet connection doesn’t have enough bandwidth

During installation, the app will walk you through testing Hello's video stream. But even after testing, there might be times when other connected devices in your home are competing for available bandwidth. If there’s not enough bandwidth to go around, Nest Hello could periodically disconnect and there might be gaps in your video footage.

When needed, the app can automatically adjust its video quality so the video stream will be as smooth as possible. You can also manually change the video quality to use less bandwidth. But ultimately you might want to upgrade to an internet service plan that has enough bandwidth for all the connected devices in your home, including 2 Mbps of upload speed for each Nest camera including Nest Hello.