We believe in keeping things simple but having the ability to handle the complex if needed. For this reason, the setup of our Ivy answering service is really quite simple. You don’t have to be a computer or phone genius to get things started. Also, we are really happy to help you with any of the steps involved.

The first thing you will need to do is divert your existing telephone number to a number that we will provide you with. Basically, this means that anyone calling that number can be diverted to a member of our team of receptionists.

You don’t have to divert all of your calls. You can simply divert calls after a specific number of rings or you can divert after or before a specific time. Remember, if you have any problems configuring your call diversion then we will be happy to help out.

Next, you need to let us know how you want us to greet your callers. You can decide on any greeting that you want and you can change that greeting at any time. For instance, if there is a holiday period coming up you may want to change your greeting to be more festive. Alternatively, if you have launched a new brand you may want to mention the new brand in the greeting.

If our receptionists are not forwarding the calls through to another number for you then they will take a message from the caller and forward this message on to you. Before establishing your service you will need to let us know how you would like to receive these messages. There are 2 options for receiving messages, either by SMS or by email. If you choose SMS there is a small additional fee involved while if you choose email there is no additional charge.

Now that we know your greeting and how you want to receive your messages we are ready to start answering those incoming calls.

Why not take our service for a test drive for 7 days at no cost and with no obligation. For new customers to Ivy we give a 7 day free trial. It gives you the opportunity to experience our world class answering services and to get to see how much of a change we could have on your life.