In the ‘automation first’ era, thoughts about the use of automation for improving efficiency are expected to become quasi-automatic.

That is, before engaging in dull, time consuming manual work, employees would consider automating these tasks in order to bring them to completion in a much faster, more secure, and more accurate way.

But how can industry leaders use RPA to make their companies increasingly successful and thus ensure that they remain competitive?

The FORWARD III conference in Las Vegas last year was the right place to get an answer to this question.

The most effective way to show digitisation novices how they can use RPA for their benefit is to bring into discussion its quick wins, which are the outcome of automating routine, dull tasks, the so-called low hanging fruit processes.

Reference to short-term financial gains, such as a return on investment of up to 200% in the first year of use, can make a convincing case for the utility of implementing RPA, and foster an enthusiastic perspective of the digital transformation. As an illustration, Figure 1 shows the benefits obtained by a CiGen Australian client in the FMCG sector, after 1 week of implementation time.