First, this was clearly a mistake in a single store. We feel terrible about this because, as a company we are focused on helping, not hurting people affected by this terrible event. We are all deeply sorry that we gave anyone even the momentary impression that we were trying to take advantage of the situation.

Second, by way of explanation and not as an excuse: we don’t typically sell cases of water and don’t have pricing for it in our computer system. The mistake was made when we priced a case of water by multiplying the cost of one bottle by the number of bottles in a case – arriving at a number that is far, far higher than normal.

Finally, please know how much we regret that this happened. It was an isolated incident in one store, on one day. We feel especially bad given that thousands of our friends and colleagues are affected by the hurricane.