You may have received 2 emails with different information, we’re very sorry for this and we’re taking this very seriously, taking measures to ensure this doesn’t happen again.

We sent incorrect information in our last email to members who’d selected “cash” as their Payback selection – this was due to human error.

We’re currently in the process of resending the correct information and you should receive this email this afternoon - confirming 100% your selected PayPal email address and amount of Payback points earned.

Again – sorry for the error, we know this simply isn’t good enough – and we’re taking it very seriously.

Edit: I appreciate you would like more information, our first priority is getting the correct information out to impacted members. Since identifying the issue we've been in contact with our legal team and will be following a process where we will be collecting all the details and will be pro-actively reporting this to the Information Commission along with details about additional measures we'll be putting in place to prevent this from happening again. Please note, the email was sent to a small number of members, not our entire base. There was an error where the email included an email address of someone else. This again was down to human error and we're taking immediate measures to rectify.

We'll be sending an email out in the next hour. Please note, that the only thing someone with your email address can do is pay money into your PayPal account. It would not be possible for someone to log in to your PayPal account without your password, password reset emails are sent to the registered PayPal email address.

Edit: Final email has been sent - this time 100% correct. Again, sorry for the error. It was an isolated human error - for which I can guarantee the like won't happen. Again, as mentioned we'll be following process and reporting to Information Commissioner. We've done our best to minimise impact, stopping the emails sending as soon as we were aware and recommunicating as soon as possible. Again, we'll be putting in measures to prevent this happening again.

Regards, Claire