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Notes to editors:

To be recognized with an award, properties had to have an average review score of 8.0 or higher based on at least 5 reviews as of 11:59pm (CET) on October 31, 2018. Only customers that have actually stayed at an accommodation can leave a review of their experience on Booking.com. After they have checked out of the property, they are invited to rate their accommodation experience against six categories: cleanliness, comfort, location, facilities, staff and value for money. As these reviews are never edited or adjusted in any way, travelers can reference them for an authentic account of what the real guest experience is like at every place to stay on Booking.com.

*Countries were sorted by the total share of 2018 Guest Review Award winners when compared to the total amount of eligible properties in that country. Countries also had to have an above average amount of winners to be included on this list (4,000 award recipients or higher).

**Cities were sorted by the total share of 2018 Guest Review Award winners when compared to the total amount of eligible properties in that city. Cities also had to have an above average amount of winners to be included on this list (60 award recipients or higher) and were curated for geographic spread.

***This is defined as the percentage of respondents who rated this aspect a 7 out of 10 or higher. Research commissioned by Booking.com and independently conducted among a sample of 53,492 respondents across 31 markets. In order to participate in this survey, respondents had to be 18 years of age or older, had to have travelled at least once in the past 12 months and be either the primary decision maker or involved in the decision making of their travel. The survey was taken online and took place between October 16 and November 12, 2018.

****Accommodation types were sorted by the total share of 2018 Guest Review Award winners when compared to the total amount of eligible properties globally in each property type.