Dubbed “Making It Work For You”, the $425 million project was meant to transform the information technology systems for the state's transport agencies.

But internal documents released under freedom of information laws show the major IT project for Transport for NSW has completed only a third of its end-user goals despite burning through $348 million since it began almost five years ago.

The confidential report has warned of 'significant broader impacts' across the transport agencies from worsening IT performance. Credit:Kate Geraghty

And a consulting firm hired by Transport for NSW to review its IT service delivery team warned only last month that the project has “limited remaining funding” to deliver the required “capabilities to successfully function as a service integrator”.

A final report by Third Horizon marked “confidential” and “sensitive”, paints a worrying picture of the state of IT systems at Transport for NSW and the agencies which fall under its control such as Sydney Trains, bus operator State Transit and Roads and Maritime Services.