SHIPPING POLICY



As soon as you place your order you will receive an order confirmation emai from us. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Orders with items that are in stock will ship out within 2-5 business days from the date of your order. You will receive an email from your shipping provider once your package is shipped out. We are not responsible for lost or damaged pieces if an order is shipped to the wrong address due to the customer's error.





EXPRESS SHIPPING

If you need express shipping, insurance or tracking please contact to mail@biken.us. If order is placed after 2pm PST, it will not be processed until the next day.





INTERNATIONAL SHIPPING

Shipping timeframe for international shipping will be dependent on the chosen carrier. Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. We do not have control over any Duties / Taxes and said costs will be the customers responsibility.



This is especially import for UK buyers.

The Royal Mail is reportedly being much more vigilant in collecting VAT on purchases made through the mail. You should be prepared for the possibility of paying VAT plus a Royal Mail fee upon receipt.



Please read the article about duties and taxes

https://blog.etsy.com/en/2010/shipping-how-to-custom-forms-duties-and-taxes/





SHIPPING DATE

Every day that our carriers are open, we can ship packages. Weekend and Holiday orders will be sent the first available shipping business day.





DAMAGES

Please inspect the packaging of your items when they arrive, if you notice any damage you should make note of it when signing for delivery. If you items do arrived damaged please send photos to mail@biken.us.





CANCELLATION & REFUNDS

If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Please contact us within 48 hours if your item arrives damaged. We will either replace the item or issue a refund.





We sincerely hope that you will be happy with your purchase!



