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Calgary Transit is vowing to improve its customer experience through a new program aimed at improving service and increasing transparency in the city’s public transportation system.

On Tuesday, Transit launched its “customer commitment,” a promise to deliver service that delivers on six qualities: safety, reliability, helpful, informative, easy to use and clean.

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“We will invest in projects and initiatives that can positively impact the customer experience in these six areas, and we’ll measure our performance and publicly report on the results,” Calgary Transit director Doug Morgan said in a news release.

According to the city’s 2014 transit satisfaction survey, 75 per cent of users said they were satisfied with Calgary Transit.

However, one of the biggest sources of frustration transit users listed in that survey — overcrowding — is not addressed in the Calgary Transit pledge. Only 37 per cent of transit users said they were satisfied with crowd levels on transit, while 32 per cent said they were dissatisfied (31 per cent said they were neutral on the issue).

Users ranked crowding as the fourth most important issue for the city’s transit system.

In the city news release, Mayor Naheed Nenshi called the customer commitment “a big deal for Calgary Transit customers.”