A furious mother has revealed she chased Microsoft for 11 months after 'fraudsters hacked her son's Xbox account' to buy 36,000 FIFA points.

Mum-of-three Lesley Urwin claimed that the hackers used the card details saved on her son's Xbox to purchase three lots of 12,000 points worth £79.99 each, equaling a sum just shy of £240.



The issue was reported to the tech giant 11 months ago, but they ruled that no evidence of fraud was available after Lesley was 'sent in circles'.

Image Credit: Collect

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She explained to The Daily Record:



"I've lost count of the times I've phoned and emailed Microsoft.

"The boys have had no Xbox Live for nearly a year as a result because I won't let them log in.

"I am fed up fighting and I want to warn others. None of this is our fault.

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Lesley was alerted to the use of her card for suspicious activity on March 22 last year.

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"I received an email which said I had purchased three lots of 12,000 points, each costing £79.99. I couldn't believe it."



She explained that her three sons were unaware of the purchase and she immediately contacted Microsoft for help.

They discovered that there were two extra devices linked to the card despite the family only owning one Xbox.

"I found two which did not match our Xbox One S. We only own one Xbox. The boys share it. So I deleted the rogue devices and removed my card details."



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Microsoft told Lesley they would issue her a refund, but one never arrived from them or her card provider Tesco Bank.

"Tesco told me Microsoft had traced the IP address of the crook to Warrington in Cheshire.

Image Credit: EA Sports

"That's 400 miles from us in Elgin. And to think I'd been interrogating the boys when it all kicked off."

"I got on to Tesco again but it claimed it couldn't uphold the fraud claim. I was aghast. I called Microsoft, who passed the buck and told me to get back in touch with Tesco. I was going round in circles."



However, her case was closed in June despite never receiving a refund from either company.

"I got on to Tesco again but it claimed it couldn't uphold the fraud claim. I was aghast. I called Microsoft, who passed the buck and told me to get back in touch with Tesco. I was going round in circles."

