In the meantime, Robert got in touch with us for advice. At that stage, all we could really do was tell him to sit tight until the club got back to him. Thankfully he didn't have to wait too long and on Tuesday he got a call back from the club advising him that he'd been banned in error, in a case of mistaken identity.

While Robert was obviously pleased about this, he remained upset at how the club managed the matter and asked if there was anything else he could do. With the help of the FSF's Case Worker, Amanda Jacks we drafted a follow up letter to both the club and stadium management company.

While we recognise and respect the right of the club to ban those who breach season ticket terms and conditions and are aware that they will meet with fans who find themselves banned to discuss their cases (which not all clubs do) our concerns about how these cases are managed are effectively in laid out in Roberts letter to the club.

We will keep you advised of any reply Robert receives and we very much hope this unfortunate case forces a review of the clubs procedures so other fans don't have to deal with stress and worry of finding themselves banned for something they didn't do.

If you are worried about this or any issue around stewarding or policing please get in touch with WHUISA...

Below is the email sent by Robert to the club drafted by WHUISA and the FSF