Following a user revolt this weekend over rumoured changes to Twitter’s timeline feature, the BBC has published an article suggesting that it may be in the social media company’s best interests to ignore the concerns of its users.

Twitter CEO Jack Dorsey placated users by promising no changes to their timelines (at least not this week). But the BBC’s Rory Cellan-Jones questions whether listening to users is really the best approach:

Was Dorsey right to blink in the face of pressure? And should he be “always listening” to his users? That depends on whether you believe the hoariest old cliche of management books: “The customer is always right.” I certainly sympathise with those who say that Twitter isn’t broken, so it does not need the kind of radical fixing implied by an algorithmic timeline. For me, it works just fine, connecting me to like-minded communities of dog-owners, sourdough loaf bakers, and gadget enthusiasts, while providing the best breaking news service on the planet.

Like many other heavy users of Twitter, I have been sniffy about recent innovations such as “Moments” and would rather things carried on just as they are. But perhaps Mr Dorsey and his management team should not be listening to people like me – we’re almost certainly going nowhere. He has to cock an ear to the concerns of three other constituencies – investors, advertisers and the people who use Twitter infrequently or not at all.

Cellan-Jones goes on to compare Twitter’s predicament to Facebook’s, which also went through a user rebellion after a radical change to their timelines.