Hi,

there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

Right click on desktop

Left click on battery-icon in task-bar

Opening Chrome-browser

Opening Windows Image Viewer (app + classic Foto viewer)

Opening system control panel

Provocation any animation on task bar (e.g. thumbnail-preview, ...)

Loading a new tab in Firefox

Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.

This is nearly a three-year-old bug:

Reported Models:

Acer VN7-793G

Acer Aspire 7 - A717-71G-75MG

Acer Nitro 5 (AN515-51-536M)

Acer Nitro 5, i5 7300HQ, GTX1050 Ti

Acer Predator Helios 300 (PH317-51)

Acer Predator Trtion 700 PT715-51-70Q2

ASUS N580VD

Asus GL503VD

Asus GL503

Asus GL553VE

Alienware 13 R3

Alienware 17 R4

Avell Titanium G1570 Lite 4K

Dell 7567

Dell XPS L521x

Dell Inspiron 15 Gaming 7577

Dell 7510 (Early 2017)

Dell XPS 9560

Dell XPS 15 9570

Dell G5 with i7 8th Gen

Gigabyte Aero15W

GIGABYTE P37XV6

Gigabyte P35 v6

Gigabyte Aero 14

Gigabyte Aero 15

HP Omen 15

HP Omen HD630 + GTX1050

HP Pavilion

HP Pavilion Power 15-cb013ng

HP Pavilion Power 15-cb007nq

HP Spectre X360 15"

HP ZBook 17 G4

Lenovo Y720

Lenovo Y520

Lenovo W530

Lenovo P51 Xeon

Microsoft Surface Book 2 15"

MSI GE63VR 7RF Raider 4K

MSI GE62 HD4600+GXT960M

MSI GE62VR 6RF Apache Pro

MSI GE62 7RE

MSI GS60 2PE

MSI GS43VR 7RE

MSI GS63VR 4K

MSI GS73VR 7RG Stealth Pro

MSI GS73VR 7RF

MSI GS65 Stealth Thin 8RF

MSI GP62MVR 7RF

MSI GP62MVR 7RFX LEOPARD PRO

MSI GE72MVR 7RG

MSI GE73VR 7RE

MSI GE73VR 7RF

MSI GP72MVR

MSI GX63VR

MSI GE73 Raider RGB-012

MSI PL62 7RC (MX150)

Monster ABRA A7 V7.2 (Clevo)

Monster Tulpar T7 13.1

Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z)

Razer Blade 14

Razer Blade 14 Late 2016

Razer Blade 14 2017

Razer Blade 2017

Samsung Odyssey i7 7700 + GTX 1050

XMG A517-dnj

XMG P507

Effected Windows Versions:

Version Servicing option Availability date OS build Latest revision date 1803 Semi-Annual Channel (Targeted) 4/30/2018 17134.112 6/12/2018 Latest 1709 Semi-Annual Channel 1/18/2018 16299.492 6/12/2018 1709 Semi-Annual Channel (Targeted) 10/17/2017 16299.492 6/12/2018 1703 Semi-Annual Channel 7/11/2017 15063.1155 6/12/2018 1703 Current Branch (CB) 4/11/2017 15063.1155 6/12/2018 1607 Current Branch for Business (CBB) 11/29/2016 14393.2312 6/12/2018 1607 Current Branch (CB) 8/2/2016 14393.2312 6/12/2018 1607 Long-Term Servicing Branch (LTSB) 8/2/2016 14393.2312 6/12/2018 1507 (RTM) Long-Term Servicing Branch (LTSB) 7/29/2015 10240.17889 6/12/2018





Partially Fixed as of June 26, 2018.

Please Update to Windows 10 1803 Build 17134. 165 +

Update Intel HD 630 driver to 24.20.100.6194+

Update NVIDIA Driver to 398.36+

Hi everyone,



With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes.

There are still some problems though. Some freezes left within the Edge browser and File Explorer . Please post your feedback!

Fixed:

Sometimes opening Action Centre to see the notifications causes a freeze. Fixed with Windows 10 1803 Build 17134.137 .

Fixed with Windows 10 1803 Build 17134.137 Click on Safely remove hardware and it freezes! Fixed with Windows 10 1803 Build 17134.137 .

Fixed with Windows 10 1803 Build 17134.137 Opening Explorer triggers dGPU without causing a freeze. Fixed with NVIDIA GeForce Driver 397.93

Fixed with NVIDIA GeForce Driver 397.93 Opening some store apps like Instagram for the first time. Fixed with Windows 10 1803 Build 17134.137 .

Fixed with Windows 10 1803 Build 17134.137 Turning ON Bluetooth first time after reboot freezes. Fixed with Windows 10 1803 Build 17134.165?

Fixed with Windows 10 1803 Build 17134.165? Opening Windows Image Viewer (app + classic Foto viewer) > Fixed with Windows 10 1803 Build 17134.165?

Fixed with Windows 10 1803 Build 17134.165? Starting slideshow in MS's own PowerPoint. Fixed with Windows 10 1803 Build 17134.165?

Fixed with Windows 10 1803 Build 17134.165? First time opening Display Settings via right click triggers dGPU and causes a freeze. Fixed with Windows 10 1803 Build 17134.165?

Fixed with Windows 10 1803 Build 17134.165? Start Menu > Shut Down > Triggers dGPU and freezes. Fixed with Windows 10 1803 Build 17134.165?

Not Fixed:

Changing resolution > Still causing the lag sometimes.

Locking the session (Win + L) triggers dGPU and makes a freeze every time.

First time video playback with Edge triggers dGPU and causes a freeze.

Last Update: July 15th, 2018