IoT and Apple support company Trusource Labs is to make Limerick its new centre of international operations with the creation of 143 jobs.

Established in 2013, Trusource Labs currently has over 600 employees based in its Austin headquarters. It specialises in offering support services for the internet of things (IoT) and providing help desk services to companies who use Apple devices.

The company aims to minimise the need for customers to phone for technical support, while also working with companies and their engineers when products are at beta stage.

This includes helping companies to develop content online for troubleshooting, providing omni-channel support with phone, email, social, chat and video in multiple languages.

First part of global growth plan

Now, the company has revealed plans to open its international operations centre in Limerick, creating 143 jobs over the next three years.

The project is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland.

The company’s co-founder Alton Martin said: “We are enthusiastic to bring our innovative customer experience model to Ireland. It is our first step in a larger global growth plan, and we are grateful for IDA’s partnership and support.”

Adding to this, Minister for Jobs, Enterprise and Innovation Mary Mitchell O’Connor, TD, said: “These are exactly the kind of high quality technical jobs that we seek to attract and it is a strong vote of confidence for Ireland and the Irish workforce that Trusource Labs has decided to establish its International Operations Centre here.

“I wish the Trusource Labs team all the very best for their future in Ireland.”

This marks a successful week for Limerick, with the news on 3 October that Casa Systems will also establish its international operation centre in the county, with the creation of 50 jobs.

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Limerick skyline. Image: Patryk Kosmider/Shutterstock