I'm a father of a newborn baby boy. Back in September 2016, I have purchased 2 of the Arlo Q AC Powered Cameras in order to monitor my baby in real time. Data Scientist

My purchase decision was guided by Netgear's promotion campaign (that later became a false advertisement) that described "Arlo cameras let you know in a heartbeat whether the noise was something or nothing" and "...with 2-way audio you can communicate with people and even with pets..."

In reality time lag in live view makes it unusable for 2 way communication at all and looks like a bad joke. Just read some of the feedback from real customers who have bought Arlo Qs with the hopes they work as advertised:

Remlam - "So much lag that it makes live mode pretty much useless for monitoring a baby. Currently, I have a 5-10 second delay in live mode and am connected at 60Mbps."

frector99 - "I too purchased this camera specifically for baby monitoring but have found the lag time unacceptable for this purpose."

JT2N - "Horrendous lag. Totally unnecessary. Returning device ASAP if no workaround. Awful."

Knighthawk1911 - "Same here. I bought 2 Arlo Qs for monitoring newborn twins. The lag is unacceptable. It is a borderline false advertisement..."

jasonlee - "I experience a lag between 20-30 sec all the time, my internet speed 100MB/s, living in Europe. Image if you have a baby, this lag equals to years. This is a clear deceptive advertising example!"

Read more of the discussion here: https://community.netgear.com/t5/Arlo-Idea-Exchange/Arlo-Q-Direct-Connect-Baby-Monitor/idi-p/1095751

Samples of their deceptive advertising:

Many people feel absolutely astounded and deceived, because they experience a lag in live view from 3 to 30 seconds depending on geographical location.

Nevertheless, being loyal customers to Netgear, and expecting the same attitude from them, all of us were expecting a firmware update to Arlo Q cameras that would solve this issue. All we were asking is to stream live video directly to devices within the local Wi-Fi network, and not via Amazon servers that are limited in speed and have a huge lag depending on the client's location. It's that simple.

We were patiently waiting for more than 6 months for the solution, when on January 4th 2017 the Netgear announced a new product called "Arlo Baby" camera that implemented what Arlo Q customers were asking, and specifically a "Direct WiFi streaming capability that significantly reduces latency when your streaming device is connected to the same WiFi network". And their customer support marked problem with Arlo Q live view lag as "SOLVED" by "Implementing the solution in latest product"....

Imagine the ridiculousness of the situation. In the pursuit of more revenue they just slapped in the faces of all of their loyal customers and told "Hey, we know we messed up, but here we go, buy a new product, maybe it will work as promised... and yes you can throw out of window those Arlo Q cameras, we lied about their baby monitoring capabilities."

Please understand me right, this petition is not about the money, it's about customer oriented principles and responsibilities of a consumer company of this size. I purchased different Netgear products for years, and now with their such an unacceptable attitude towards their customers, I don't have any desire to support this company by purchasing their products with my money at all.

Netgear, please responsible and reasonable, fix your mistake, release a new firmware update to all Arlo Q customers that will implement direct local wi-fi streaming. Otherwise, like one Arlo Q customer have said, "Currently, it is a lawsuit waiting to happen where someone misses their baby choking by the 15s delay..."

Thank you for support!