At the time of the analysis, we had almost 1400 filled out online questionnaires from Notebookcheck readers. The questionnaire was available on our websites in German and English and contained 13 questions in total. These were mainly multiple-choice questions with various answer options or ratings between 1 and 5 points. Participation was voluntary and there was no reward for participating.

About three quarters of the participants stated that they were from Europe and of those, most were from Germany, Austria, or Switzerland. For the following analysis, we only evaluate the participants from Europe, taking a closer look at only the 10 manufacturers with the most participant responses, in order to be able to make statements based on the largest possible amount of data. The largest participant groups include Dell, Lenovo, Asus, Apple, HP, and Acer, which reflects their popularity on the German and EMEA market.

Among other things, the participants were asked whether their notebook relevant in this survey belonged to the consumer or business category. While the percentage of business notebooks was particularly high for Dell, HP, and Lenovo users, manufacturers such as MSI, Acer, and Asus had almost exclusively participants of the consumer segment. Interestingly, also about 30% of the Apple users stated that they were using a notebook of the business category, even though Apple does not offer any specific models here. Apple does not offer a specific business MacBook service. These customers would primarily be MacBook users who are using their notebooks mainly in the professional work environment.

A particularly large percentage of Dell users decided for a warranty extension or service expansion. Among other things, this could be due to Dell's strong online distribution channel which offers an optional warranty extension and service expansion for practically any notebook. Users of established brands of business notebooks, such as for example Toshiba, Lenovo, and HP, tended to get a warranty or service expansion more often than those of brands with a lower percentage of business notebooks. One third of the Apple customers also stated that they purchased a corresponding expansion.