Send this page to someone via email

UPDATE: A CIBC spokesperson said Friday evening that technical issues had been resolved and “clients can now bank as usual.”

CIBC and its subsidiary Simplii Financial are experiencing an online outage since early Friday morning.

The bank’s online system is not accessible through its website or mobile app.

CIBC commented on the outage, saying that it is a “technical issue” and they are “working to quickly restore full service.”

“We have advised our clients through social media … and apologize for the inconvenience,” read a statement from Tom Wallis, a CIBC spokesperson.

WATCH: BMO and CIBC online bank warn about possible cyberattacks

1:29 BMO and CIBC online bank warn about possible cyber attacks BMO and CIBC online bank warn about possible cyber attacks

We are currently experiencing a technical issue affecting some of the ways our clients bank with us. We are working hard to restore full service, and sincerely apologize for any inconvenience. Clients can continue to transact at ATMs and at point of sale. — CIBC (@cibc) September 28, 2018

Story continues below advertisement

Indeed, CIBC’s Twitter account has been very active replying to customers’ inquiries, saying they are “aggressively working towards resolving this issue,” and assuring customers that their “accounts are safe.”

We are currently experiencing a technical issue affecting our Online and Mobile Banking service. Our Technology Team is working towards having this fixed as early as possible. Thank you so much for your patience! ^Shasha — CIBC (@cibc) September 28, 2018

CIBC claims that ATMs and point of sale services are still working, but have not specified what the technical issue is or when it will be fixed.