"I joined the Long Tail vertical in Dec 2018 intending to improve the client experience and performance for the small and medium businesses at Delhivery. Having worked in both MNCs as well as Start-ups earlier, Delhivery has been a refreshing change with the right mix of both worlds as one gets the freedom to take on new challenges and think out of the box for solutions while also having processes to guide you and a very accessible leadership to support you. Over the last few months, the Long Tail division has taken significant strides by implementing new procedures to make the end to end process seamless and more efficient."