In 2017, we lost a cargo of over 200 key caps and the fulfilment service stopped responding to us.

We keep a free return policy, which means customers don’t have to pay for the return shipping and we will replace new if there is any problem with product. There’s a case where we did refund up to $40 per keycap.

Due to these added services such as tracking code and fulfilment services, shipping cost has gone higher significantly. We also flattened the rate even for oversized keycap like 2.25u for Enter & Shift, and 6.25u for Spacebar. The shipping rate for those are still $6/keycap.