You may have meant, “some customers” will always complain. I try to steer clear of generalizations.

Of course, you can’t please everyone. However, if one has the patience to look at even complaints to learn and improve, that is the sign of good customer service. It’s much easier to shut down and become reactive.

I like the update about the update, but with the good will always come the annoying. The response to this thread has been 99 percent positive.