A great place to start is what many of you know as the “double diamond” process. It takes you through four main phases to get from the problem to the solution:

Discovery — building shared understanding and empathy

— building shared understanding and empathy Definition — identifying key flows, challenges and pain points

— identifying key flows, challenges and pain points Exploration — ideate, sketch, low fi prototype

— ideate, sketch, low fi prototype Execution —iterative design, test, and implementation

A redesign is never really done; it’s a continuous effort to keep experience relevant.

Start with building shared understanding

As a designer, your role is to bring everyone on the same page and unite over one common goal. First, interview stakeholders to understand what and why we are trying to achieve for the business and on what timeframe. Check their expectations regarding look and feel, functionality, and target audience. Interviewing dev and support teams it’s also a good idea to get more insight into what are problem areas.