Dialer software is basically an electronic device which is basically used to monitor the dialed calls from the telephone, and then alter them to provide the services that would need a long distance or international access codes. It is usually connected to the main telephone line. The telephone numbers will be carefully inserted and then modified automatically by the dialer depending on your country, a proper time of the day, and the area code dialed.

Dialers automate the dialing process in a call center and help enhance the operations efficiently. There are different types of dialer mentioned which can be used to handle all kinds of situations carefully;

Predictive dialers:

A predictive dialer is considered as the most advanced dialer solution that can be carefully used to contact massive customers within a short time period. It generally frees the call center agents from dialing multiple calls and reduces the time between connected calls. The predictive dialer makes calls based on the agent’s availability. In such situation when the call is ready and there are no free agents available to attend the call, then the predictive dialer would automatically disconnect the call. The software is programmed to distinguish between the live person and the answering machine, based on the duration of the greeting. Choosing reliable hosted predictive dialer software can enhance the productivity as it works on the algorithm. The effectiveness of the dialer is based on different factors such as average call length, time, job type etc.

Power dialer:

The power dialer can place a call only when the call center agent is available to attend the call. In such type of dialing, the call center agent can always be available to handle the customer efficiently. It is an excellent option for outbound call centers engaged in selling the product/services. It is much suitable for all kinds of campaigns.

Auto dialer:

An autodialer is VoIP-based dialing software. When the phone number of your particular client is dialed through auto dialer, then the agent would be able to check the information about his customer on his screen. These phone numbers are generally stored in the database in different formats such as Excel sheets or in.CSV. So, when the call is answered by your client, then the autodialer would either play a pre-recorded message or connects the call to the call center agent.

Preview dialer:

A preview dialer always shows the detailed information to the call center agent about his client that he is going to call. With this dialing solution, agents can decide when to make the call. And just like manual dialing, the call center agents can also be prepared well to deal with their customer with this software, without even the hassles of making the call manually.

Manual dialer:

The call center industry was basically started with this dialer solution. The standard telephone lines are generally used to dial the phone calls to the customers. Just as the name suggests, the manual dialer can let the call center agents make the calls manually. The agents can have complete control in such kind of dialing. The one main disadvantage of such type of dialing is that it takes a lot of time and even much error prone as compared to other dialer software.

You can simply select the dialer software which is most suitable for your call center, and provide you a maximum productivity in short time period. For professional advice about choosing best dialer, you can also get in touch with the experts at VoIP Terminator.