Billing & Charges

What is a Credit Card Authorization?

Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.

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When will my credit card be charged?

Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

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When will I receive my refund?

All refunds will be credited to your original form of payment or a Nordstrom Gift Card.



If you return an item to a Nordstrom store, the refunded amount will be applied to your credit card. Depending on your financial institution, you may see that refund within 3–5 business days. If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days.



• If you’re returning a gift, you’ll receive a Gift Card with the credited amount.

• If you paid with a Gift Card, you’ll receive an eGift Card via email with the credited amount.

• For faster returns, bring your return items to any Nordstrom store. Find a store.



For information about international returns and refunds, see the Frequently Asked Questions section.

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Can I cancel an order?

You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click "Details" and then click "Cancel Order" to start the request process. If the "Cancel Order" button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We're unable to cancel an order beyond this time period.

Your payment method will not be charged if we are able to cancel your order. If we're unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in store.

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