GAME FACE HELP Close

Please check below for frequently asked questions about Game Face.

Minimum System Requirements OS: Windows 7 SP1+, 8, 10; Mac OS X 10.8+ Browser: Firefox (v38+), Edge (v20+), Chrome (v44+), Safari (v9+). Graphics Card (Windows): Compatible with Direct X 9.0 (Shader Model 2.0)

How do I bring my created Game Face into my console game? The method to bring a created Game Face into the game will vary from title to title. Additionally, some titles only support Game Face for specific consoles. Usually, you'll be able to "Import" or "Download and apply" your Game Face from within the "Create a Player” feature of the game.

I'm having issues generating a Game Face while using a Retina, 4K/UHD, or QHD+ display. Ensure your operating system's scaling is set to a 1:1-pixel ratio or 100% zoom. Also check that your browser's zoom level is set to 100%.

Why won’t my Game Face load in my console title? Please ensure that Game Face is supported for your title. Also, please ensure that you are logged into the same EA account in-game as the account you created your Game Face on.

Why doesn't my Game Face in a console title look the same as the Game Face I've created on the web? To ensure the best accuracy possible for your Game Face, please add a side photo in addition to your front photo. Be sure to follow the suggestions for importing high quality photos and set the facial markers properly. The end result of your web Game Face may differ slightly in console depending on the title – This is because each title uses slightly different technology (head geometry, texture compression, etc.) for player heads.

Which EA SPORTS titles support Game Face? The following titles currently are supported by Game Face: FIFA 16 (XB1, PS4, PC), FIFA 15 (X360, PS3, PC), FIFA 14 (XB1, PS4, X360, PS3, PC), FIFA 13 (X360, PS3, PC), FIFA 12 (X360, PS3), Madden NFL 15 (X360, PS3), Madden NFL 25 (360, PS3), Madden NFL 13 (X360, PS3, WiiU), UFC 2 (XB1, PS4), UFC (XB1, PS4), Grand Slam Tennis 12 (X360, PS3), NCAA Football 14 (X360, PS3).

How do I add or change the hair to my Game Face? Why does my hair look different in game? To add hair to your Game Face model, first select the “Edit” for the Game Face you wish to modify. From within the Edit section, you will be able to add hairstyles as well as different facial hairstyles. Please note that not all of the hair styles that appear in Game Face are available in every supported title. If you find that your hair does not match well in-game, we recommend that you do NOT add a hairstyle (or facial hair) to your head from within the Game Face app. Instead for the best results, create a "bald" Game Face and add hairstyles and facial hair to your head model from within the game’s regular “Create Player” features.

Why does my skin tone look different in my console title? Skin tone can vary between the web and the console/PC because of the skin tone of the character’s body in each title. Game Face will try and match the skin tones in order to avoid a noticeable seam where the textures join, which may result in your skin tone looking different. The lighting and texturing between the web and console/PC can also have a noticeable effect on the final output.