

TSI Marc

Premium Member

join:2006-06-23

Chatham, ON TSI Marc to NytOwl

Premium Member to NytOwl

Re: C'mon TekSavvy - Bring back your POTS offering said by NytOwl: said by TSI Andre: We are the ones that placed the stop-sell, not Bell.



Why?



To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one. This is a service that's not mandated by the CRTC. It was at one point but then it became fore born (not mandated anymore). We then went into an agreement with Bell to be able to continue to offer the service but they would only do it with certain limitations on how many subscribers we could signup that come directly from them. For a while it went unnoticed that we were signing up too many directly from Bell. The issue is now resolved however we do need to stay within a certain amount each month. We're still investigating to see how we can do this properly.To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one.

grunze510

join:2009-02-14

Cote Saint-Luc, QC grunze510 Member said by TSI Marc: said by NytOwl: said by TSI Andre: We are the ones that placed the stop-sell, not Bell.



Why?



To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one. This is a service that's not mandated by the CRTC. It was at one point but then it became fore born (not mandated anymore). We then went into an agreement with Bell to be able to continue to offer the service but they would only do it with certain limitations on how many subscribers we could signup that come directly from them. For a while it went unnoticed that we were signing up too many directly from Bell. The issue is now resolved however we do need to stay within a certain amount each month. We're still investigating to see how we can do this properly.To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one.



By the way, if they have a problem with people ditching their service, then they should stop bumping their price at an average of $0.50/month or more! (Not that it's going to happen............) Well, it only took 5 or 6 months, but it's nice to see that we finally have an answer of some sort.By the way, if they have a problem with people ditching their service, then they should stop bumping their price at an average of $0.50/month or more! (Not that it's going to happen............)



Davesnothere

Change is NOT Necessarily Progress

Premium Member

join:2009-06-15

Canada Davesnothere Premium Member said by grunze510: Well, it only took 5 or 6 months, but it's nice to see that we finally have an answer of some sort.



By the way, if they have a problem with people ditching their service, then they should stop bumping their price at an average of $0.50/month or more! (Not that it's going to happen............)



THEY meaning B$ELL, yes ?



Call me 'Out of the (Local) Loop', but I fully cut the cord with BH#$ELL last December , and partially as far back as 2008, so I have not seen these hikes of which you speak. THEY meaning B$ELL, yes ?Call me 'Out of the (Local) Loop', but I fully cut the cord with BH#$ELL last December, and partially as far back as 2008, so I have not seen these hikes of which you speak.



eots

join:2003-02-04 eots to TSI Marc

Member to TSI Marc

said by TSI Marc: said by NytOwl: said by TSI Andre: We are the ones that placed the stop-sell, not Bell.



Why?



To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one.

This is a service that's not mandated by the CRTC. It was at one point but then it became fore born (not mandated anymore). We then went into an agreement with Bell to be able to continue to offer the service but they would only do it with certain limitations on how many subscribers we could signup that come directly from them. For a while it went unnoticed that we were signing up too many directly from Bell. The issue is now resolved however we do need to stay within a certain amount each month. We're still investigating to see how we can do this properly.To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one. Since it was Bell who put the limit on ported numbers in place then this is typical Bell being anti competitive again. A lot of customers don't want VOIP for various reasons and if you're on DSL then you have to pay extra for a dry loop. I prefer to keep a land line and my phone number.



TSI Marc

Premium Member

join:2006-06-23

Chatham, ON TSI Marc Premium Member I hear what you're saying. The alternative is that we don't sell it at all. It's really that simple. We can't force them to do anything on this front.



Nagilum

Premium Member

join:2012-08-15

Kitchener, ON Nagilum to TSI Marc

Premium Member to TSI Marc

said by TSI Marc: We're still investigating to see how we can do this properly.

Thanks for the update Marc! It's good to finally get some more information on this.Perhaps something as simple as a waiting list would work for people that want to transfer over? Just have them sign up in the Teksavvy portal.



TSI Andre

Premium Member

join:2008-06-03

Chatham, ON TSI Andre Premium Member That is a fantastic idea. There was a conversation internally about adding this.



Thanks for the feedback.



Cheers,



Andre



Teddy Boom

k kudos Received

Premium Member

join:2007-01-29

Toronto, ON Teddy Boom Premium Member said by TSI Andre: That is a fantastic idea. There was a conversation internally about adding this.



Communicating something understandable soonest is pretty important. I mean, maybe Marc doesn't even realize that what he just said is actually a revelation for us. If you guys had communicated that simple idea 6 months ago, a lot of dismay and anger would have been assuaged. Waiting lists can be gamed of course, but I think if people are required to put the phone number as well as their name the level of shenanigans should be minimal.Communicating something understandable soonest is pretty important. I mean, maybe Marc doesn't even realize that what he just said is actually a revelation for us. If you guys had communicated that simple idea 6 months ago, a lot of dismay and anger would have been assuaged.

BrianV

join:2008-11-17

Long Sault, ON BrianV to TSI Marc

Member to TSI Marc

Any update about internal plans for this?



This is remarkably anti-competitive.



TSI Marc

Premium Member

join:2006-06-23

Chatham, ON TSI Marc Premium Member We have a commercial agreement with Bell that says we can only sign up a certain percentage of our overall signups from them.



We are free to sell again but we don't have a way to effectively stop selling mid month each month when we're likely to trip over the limit. So it's remained the way it is for now.



TSI Marc

Premium Member

join:2006-06-23

Chatham, ON TSI Marc Premium Member sorry, yeah the same still holds.. no change. we still dont have a way to track and implement stop sells mid-month.. every month.. there's basically no easy way to deal with this other then to maybe hand ball a few here and there..

morisato

join:2008-03-16

Oshawa, ON morisato Member What You need to do is Come up with a workaround, Port the Number to tektalk, THen Port it back to the landline p:) Thus Your not Porting from a bell landline to a teksavvy landline. Aka Loophole!

videonerd

join:2007-01-21 videonerd to morisato

Member to morisato

It's not a loophole, you just uh, didn't like the VoIP service. yeah.

HeadSpinning

MNSi Internet

join:2005-05-29

Windsor, ON HeadSpinning to morisato

Member to morisato

said by morisato: What You need to do is Come up with a workaround, Port the Number to tektalk, THen Port it back to the landline p:) Thus Your not Porting from a bell landline to a teksavvy landline. Aka Loophole!





Since the Wholesale POTS product is not tariffed, Bell can impose whatever commercial terms the wholesale customer agrees to - as unreasonable as they may be. That actually won't work. If the number is a native Bell number, it doesn't matter where it is coming from (Cable, VoIP, etc.), it still counts against the wholesale customer's maximums. Presumably, this is because Bell is too lazy to get their programmers to sift out the most recent carrier a number was ported from, rather than the original number owner.Since the Wholesale POTS product is not tariffed, Bell can impose whatever commercial terms the wholesale customer agrees to - as unreasonable as they may be.

braveneworld

join:2012-12-16

Etobicoke, ON braveneworld Member Marc/TSI -- I'd really love to port over both my landline and DSL business from Bell. Happy to use a waiting list, or the "handball" method. Suggestions for triggering either option would be gratefully received.



TSI Keith

Premium Member

join:2012-07-09 TSI Keith Premium Member Hello,



At the moment there is no further word on this but I will ask around tomorrow and see if there might be any ETA or possible options (such as a waiting list)



In the meantime you mention phone and DSL. You're going to want to move the DSL service first (and could do so now if you'd like) to avoid any downtime. Before the stop sell on phone if we were to port a number over and order DSL at the same time the DSL would be delayed by approximately 5 business days. However if the DSL was brought over first, then the phone could be ported which shouldn't have any downtime.



Thank you,

Keith



cognizantt6

join:2009-06-13

Montreal, QC cognizantt6 Member guspaz, that gave me the best laugh i've had this week. thank you.



Savant

Premium Member

join:2001-08-12

Toronto Savant to TSI Keith

Premium Member to TSI Keith

So how old will I be before the POTS offering comes back? How about allowing current customers an inside track? The limits can't be so tight that you can't set a monthly quota. Heck, even if you have to have reps make notes and post it on a whiteboard at the end of the day it would be better than nothing. This is lost revenue, I'm surprised you guys haven't figured out a solution yet.