You people with window pane missing should feel lucky, after update all office 2013 machines in my office have bad file associations, none of the office apps will run, after I do repair if I am lucky enough to get that running and working the activation pane keeps popping up. I called Microsoft today and for an hour they did nothing but tell me they need the associated email or product key. Bad luck for me because I just started as IT Director and the last guy didn't bother to save any of this info or write it down. The crazy thing is that I asked kindly well tell me where to find the office key in the registry. (Rep) "Sir you cannot obtain that info from registry for security purposes" (Me) "Really? that's not true at all, I just need the location of where it stores this info because it has to. There is no way for a product to be registered on a device and not store this info anywhere on the machine". (Rep) "I am sorry sir but I have done everything on my end, you have to call our customer support and fork over another 200 USD". Even though the repair is the cause of needing to re-activate an already activated and working office 2013 pre-update of course. When this is an issue on 2 plus machines it is a problem. Microsoft should be fined and put out of business, so someone can give us a reliable OS. I am going to call the BBB and any other organization including local and state reps here in Texas. This era of the company is always right, give us your money and take what we give you will not stand. Companies like Microsoft hopefully one day will go the way of internet censorship bills. RIP Microsoft.