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Using telephone billing records and Racknine server logs, Elections Canada investigators identified the Racknine account holder who sent out the calls.

Matt Meier, owner of Racknine, said he was unaware one of his customers was involved in the calls until contacted by Elections Canada in November.

“We couldn’t possibly have known that it was Racknine that was the initiator of the fake calls,” he said. “I had no idea what the content of the calls were.”

The company does not monitor outgoing calls made by customers through the automated service, Meier said. He estimates 10 million or more phone calls from about 200 accounts went out during the campaign.

Meier and his company are co-operating fully with the probe, he said.

He said he knows whose account was used for the calls, but could not reveal the owner, because of client confidentiality and concerns about interfering with the investigation. He said it was someone “down East” — meaning Ontario or Quebec.

The RCMP’s role in the investigation is unclear but it appears the force is assisting Elections Canada. RCMP officers have approached the Conservative Party, according to a source familiar with the matter.

The robocalls received in Guelph were recorded in female voices in both French and English. They told voters their polling stations had moved to a shopping mall in the city’s downtown, where parking was scarce.

A Citizen-Postmedia investigation has found calls misdirecting voters were also reported in ridings across the country: Kitchener-Waterloo, Kitchener-Conestaga, London-West, Parkdale-High Park, Winnipeg South Centre and Sydney-Victoria. It is possible that they were caused by robo-dialing errors.