11:13:56

MICKLETHWAITThe state now tries to do everything. It tries to provide everything. You should contract out far more. And then a lot of it is still in the 1970s. It's still in that thing where nothing really entirely works. There's no competition, no global element to it at all. And if you really think that the public sector is not going to change, you have to challenge two things. And one of them is the fact that technology tends to affect everything. Just because it's -- it seems incredible to us to think it would have such a traumatic effect on the private sector and do nothing to the public sector.