Questions and Answers

Publication 347

October 2015

Consumer and Industry Affairs, U.S. Postal Service®, has produced this pamphlet. The pamphlet answers the questions asked most often about mailing free matter domestically for the blind and other eligible persons with impairments. The information in this pamphlet is based on the 39 United States Code sections 3403-3405, as implemented by 703.5.0 of the Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®).

Q: Who is eligible to mail items free of postage due to a physical impairment?

A: Persons who are blind or who cannot read or use conventionally printed matter due to a physical impairment (referred to throughout this brochure as “eligible persons”), as follows:

Q: I fit in one of those categories. What must I do to qualify to mail items free of postage?

A: You may have a competent authority certify in writing that you are unable to read conventional reading matter.

A postmaster may extend the free matter privilege to you based on his or her personal knowledge of your eligibility. Persons who are not considered to be blind or unable to read or use conventionally printed material who want to use the free matter privilege for mailing must provide evidence of eligibility, or verify by other means, that the intended recipient of the mail matter is eligible to receive free matter.

Q: Where must I submit the evidence of eligibility?

A: You must submit the evidence of eligibility to the Post Office™ where you will make or receive postage-free mailings. Upon verification, you will then be considered eligible to use the free mailing privilege.

Q: What can I, as an eligible person, mail free of postage?

A: An eligible person may mail the following free of postage:

You cannot mail free of postage handwritten, printed, or typed letters that are in a type size smaller than 14-point. These letters are subject to the applicable rate. Other items not eligible for free postage include the following:

Q: What matter may I, a non-eligible person, send free of postage for the use of eligible persons?

A: Under the conditions specified below, the following matter is eligible:

Q: Are there restrictions on this matter?

A: The following restrictions apply to this matter:

Note: Empty shipping materials for mailing eligible matter may not be sent free and must bear the full applicable postage.

Q: Who can mail eligible matter postage-free and to whom can it be mailed?

A: Individuals, libraries, and other noncommercial organizations, which serve eligible persons, may mail eligible matter free of postage to persons or organizations serving such persons who meet the eligibility requirements. Eligible persons may return eligible matter to these mailers free of postage. Eligible persons may exchange eligible matter among themselves free of postage. Libraries and other noncommercial organizations may exchange such matter among themselves free of postage.

Commercial producers of the eligible matter may mail such matter free of postage to an eligible person on the additional condition that if a charge or fee is required it does not exceed the cost of the matter.

Q: What class of mail is this matter?

A: It is not considered part of any particular class of mail. However, it is treated as First-Class Mail® for purposes of processing, delivery and forwarding, and return if undeliverable. The matter must meet the applicable letter, flat, or parcel mailability standards.

Q: Why is my item not sealed against postal inspection?

A: The Postal Service must be able to inspect the item to ensure that the matter qualifies for postage-free mailing.

Q: Are extra services available with postage-free mail?

A: A mailer may insure a postage-free item by paying only the required insurance fee. Use of extra services, such as Certified Mail® or Registered Mail™, requires payment of applicable fees.

Q: What must be marked on the mail to show that it qualifies for mailing free of postage?

A: You must place the words “FREE MATTER FOR THE BLIND OR HANDICAPPED” in the upper right corner of the address side of the envelope or parcel where the postage would normally be placed. The words may be printed, rubber stamped, or handwritten.

Q: Are special arrangements possible for delivery or pickup of free mail for eligible persons?

A: Eligibility for free mailing for the blind or other visually handicapped persons does not encompass such special arrangements. Post Offices may be able to make special arrangements depending on the local circumstances. You should contact your local Post Office to request special arrangements. Such requests will be handled in accordance with postal regulations concerning requests for special arrangements by persons with visual impairments.

Q: Since this brochure is about mailing free matter for the blind domestically, where can I find information about mailing free matter for the blind internationally?

A: You can refer to the IMM Section 270 to learn about eligibility and the conditions for using free international mailing privileges. You can find the IMM at http://pe.usps.com/text/imm/welcome.htm.

Q: Where can I get help if problems occur while using the procedures for mailing free matter for the blind and visually impaired?

A: Most problems can be resolved at your local Post Office. You may make inquiries or express concerns by telephone, letter, or in person. If a problem cannot be resolved satisfactorily at your local Post Office, you may call our Customer Care Center toll-free number at 1-800-ASK-USPS (1-800-275-8777).