Me: “Okay, so what seems to be the problem?”

Caller: “Well, it’s my son’s computer, it’s… smoking.”

Me: “It’s smoking? Is it making a loud beeping sound or is it hot? Anything else that would indicate that it’s on fire?”

Caller: “No! It’s not hot or anything. In fact, it seems to work just fine, but after it being on for about two or three minutes it starts to smoke.”

Me: “Okay… well, shut the machine down, unplug it, and then hold down the power button for about ten seconds.”

Caller: “Okay. Got it. Now what?”

Me: “Okay, open the case and take a look inside. Does anything look melted or cracked or–”

Caller: “Oh…”

Me: “You found the problem?”

Caller: *angry* “Oooh, yeah. There’s… uh… there’s a little plastic bag taped to the inside of the case… full of dried green stuff.”

Me: *trying not to laugh*

Caller: “Thanks for your help. I need to go have a talk with my son.” *click*