Capgemini Customer Experience

The Customer Experience (CX) Proposition and Suite of Offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization.

Our approach is personal rather than personalized. Empathizing as well as analyzing.

Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time.

Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities…all in a strong collaborative mode with them. We help our clients in:

Creating experiences that build relationships

Continuously evolving and reinventing brand purpose and proposition with their customers

Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology

Delivering Agile and Scalable CX projects

We call it “You. At Scale.”

Capgemini named a leader in Gartner’s 2020 Magic Quadrant

Expanding capabilities to get the benefits of specialization and collaboration in the pursuit of sustainable competitive advantage for our CX clients.