He also heard several complaints about the prison refusing to run the heat in the winter. He saw how the shower stalls leaked into the bathroom, creating perpetual puddles. He saw toilets that weren't working, hot water faucets that were disabled. And he heard stories about how three to four times a month the inmates are prevented from using water except to flush the toilet, especially when the food service staff dumps excess food into the septic tank, causing the system to back up.