The AMA takes place on December 21 (Thursday), from 9 AM to 11 AM CST. (3:00 PM to 5 PM GMT, 8:30 PM to 10:30 PM IST, and 11 PM to 1 AM HKT). We will focus and answer questions related to after-sales support. We’re here to listen! If you don’t have a specific question, but would like to share some personal feedback, please feel free.

Tom Bruno – Global Service Strategy

Maria – Global Service Strategy

Francis – India Customer Service

Monica Zhou – EU/NA Customer Service

Eagle – EU Customer Service

Sam Wang – EU Repairs

Ross Huang – NA Repairs​

Friends,Your support has lifted us up from a little-known startup to the global disruptor we are today. So, we hear you when you ask for high-quality Customer Support. We’ve come a long way since the days of the OnePlus One. Back then, we had only 5 people in customer support in a single location. Today, we have over 500 customer service agents ready to lend a hand. We solve more tickets a day now than we ever have. But, we realize that our after-sales support still has a long way to go. As our Customer Service team continues to grow and evolve, the way we do things changes as well. We know a lot of you have questions about the way we handle Customer Support. That’s why we’re preparing a special CS-focused AMA, where you will be able to get answers to (almost) all of your questions.We’ll be joined byof our Customer Service department from all OnePlus shipping regions, including:We look forward to receiving your questions! As a way of saying thank you for participating, 5 randomly selected participants will receive a OnePlus Travel Backpack of their choosing.Never Settle.