What does this mean for our customers?

First and foremost, a continued commitment to making the eero systems you have in your homes better and better. Since launch, eeros have received constant software updates as we’ve made improvements to both our mesh software and cloud infrastructure. The updates have also included new features like the ability to manage multiple networks and support for networks with static IP.

But there’s so much more that we want to do. Like your smartphone, we want eero to be something that you expect to get better with time — to become more than what it was when you opened the box. That’s the great thing about over-the-air software updates, something which traditional router manufacturers have rarely, if at all, implemented. The additional funding will allow eero to double down on R&D. We’ve got a lot in store for you in the coming months.

The funding also means that we’ll continue to invest in our best-in-class customer support. We now have almost nonexistent call wait times and a support team of over 30 split between San Francisco and Austin. We spend a lot of time and effort on training, and the support team is really good. While eero is the simplest and most reliable WiFi solution on the market — most people set up in mere minutes — we’re always here to help you troubleshoot any unique setup your home might have. We’ll even get on a conference call with you and your Internet service provider (ISP) or another device manufacturer to address issues together.