"It said they were trying to schedule us to come to do some maintenance on our connectors on our system because there may be an issue," recalls Dave Burek, Stephanie's husband, who returned the call and spoke to a Tesla representative. "I didn't lead on that I don't have solar panels on my home anymore but I kind of asked him, 'What's this about?' He says, 'It's connectors. Maybe some bad connectors. There may be about some 10,000 customers nationwide.' I then got into, 'Well, thank you for calling to schedule preventative maintenance on our system but we don't have a system on our home anymore because your connectors actually caused the fire on our home.'"