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Toronto’s airports and Canadian airlines fell short of scoring flying colours in a recent survey.

“Canadian airlines are struggling to keep up on a global scale,” says the survey compiled by AirHelp, which helps disgruntled travellers seek compensation for a fee.

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“Canadian airports occupy the middle of the tarmac when it comes to on-time performance, quality of service and passenger sentiment.”

Toronto Pearson Airport was ranked 126 out of 141 international airports by AirHelp, which criticized Pearson for “poor on-time performance and unfavorable passenger sentiment,” based on on-time performance, quality of service and claims processing.

The Greater Toronto Airport Authority declined to comment on the AirHelp survey saying it’s unclear what criteria was used to “determine scores and the data that it consults” for the ranking.

“Toronto Pearson is committed to constant improvement when it comes to the service we offer our valued passengers,” said GTAA spokesman Maria Ganogiannis.