Response from GearsNGizmos |

Hi Brian,



Thank you for your feedback! As a valued customer of ours, we are glad you like our product and thank you for your business!

We do sell an affordable pocket toy designed for hours of mindless fidgeting; however, we do not require our customers to "put work" into their products, as our products should function as shown in the demo video (if any) once received. At their own will, we have had customers choose to work on or modify their purchased items at their own risk, without being prompted/instructed by us.



Your review noted "slow shipping"; however, our processing and shipping times are listed in our store, and all of your purchases have been processed & shipped according to our store's policies. All of our items are custom orders and handmade, so we ask all customers to please read the terms of the purchase & our shop's policies and decide as to whether they want to purchase from our shop.



Your review also mentioned that the "product broke after very little use", but communicated to us that you broke your product at no fault of ours; further more, once you contacted us, we offered to replace your broken part for you. We encourage our customers to first contact us at support@gearsngizmos.com for any help with their order and we will try to help as best as possible to resolve their issue.



Customer satisfaction is very important to us! We do try to help our customers as best as we can and communicate with them regularly via email and through our various social media groups to provide customer support and answer any questions. Thank you for your kind comments about our effort and communication.



Best regards,

The GearsNGizmos Team