Story highlights The 84-year-old woman had meant to call her granddaughter

But she was two digits off

(CNN) The BMW dealership in northeast England gets dozens of calls every day. But never one like this.

"My receptionist, Gina, answered the phone and she said 'I've got a strange request here. This lady has fallen over and she can't get up," said sales manager Dang Vuong.

The 84-year-old woman had meant to call her granddaughter but was two digits off. And in this case, that wasn't a bad thing.

"I thought, get her address and try to get there as fast as I could. Luckily it wasn't that far away, " Vuong said.

He raced to the house about 3 miles away. His receptionist stayed on the line.

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