Last month, I wrote about the a man who was assaulted by a United employee at Houston (IAH). The assault happened in 2015 and many questioned why it took him two years to come forward. A shocking new allegation explains why.

As a long time United flyer, the victim, Ronald Tigner, claims he tried to work things out with United before filing a lawsuit.

But he was forced to come forward after United threatened to ban him for life and confiscate his miles when he mentioned the word lawsuit. Sound farfetched? That’s what we are hearing from his lawyer–

Tigner claims he contacted United via the proper chain of command, first reaching out to customer service. After hearing nothing back, he sent a certified letter to then-CEO Jeff Smisek. Still no response.

A few weeks later, Tigner reached out again and was allegedly threatened by Nancy Tibbetts, a senior claims representative. Tibbetts told Tigner that “if he filed a lawsuit, he would be banned from ever flying United Airlines again and would lose all of his frequent flyer miles.”

That’s an explosive allegation. Tigner is a long-time United flyer with 2,000,000 miles in his account.

In response to this latest allegation, United stated:

We are taking a thorough look into what happened here and we reached out to our customer to apologize for what occurred.

CONCLUSION

Tigner is seeking $1MN in his lawsuit and I encourage him to seek more. Met with such hostility, punitive damages against United Airlines may be the best and only hope for rooting out the many bad apples that continue to undermine United’s credibility.