SHIPPING

We offer different shipping methods for this product, make sure to review your shipping method in checkout.

UPS Front Door Delivery: 3-5 Business Days

With Front Door Delivery, UPS can deliver most in-stock items including select furniture and lighting within 3-5 business days. Gift wrapping and personalization may take additional time.

Delivery fees are based on your order total, we are happy to offer free standard shipping on gift cards and select bedding.

UPS Front Door Delivery: Next Day Delivery

Next Day delivery restrictions:

Available within the contiguous 48 states

An extra charge of $17.50 per address

Order by 6pm PT Monday through Friday, you'll receive your order the next business day

Orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday

Next Day Delivery service is not available for some oversized items, In-Home Delivery & Assembly, out of stock items, personalized items or made-to-order items.

UPS Surcharges and Restrictions

Select oversized items have an additional delivery and processing surcharge; this charge is listed below the item price. UPS is unable to deliver to PO boxes. For more details on shipping, visit our shipping information page.

In-Home Delivery and Assembly with Unlimited Flat Rate: Delivery times vary

Items marked as In-Home Delivery include our Unlimited Flat-rate pricing and will be assembled at no extra charge.

With Unlimited Flat Rate Delivery, fees are determined by where you live and the amount of your overall order. An unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate. Enter your zip code for pricing and learn more on Shipping Information page.

Once your items are ready to be delivered, our customer service team will contact you and schedule a delivery date and time.

Your new items will be brought into your home and assembled in the room of your choice. Our skilled team will dispose of all packaging material when they are finished. There are some restrictions to what our team can assemble, they cannot install lighting fixtures, wall-mounted items and other select furniture. Visit our Shipping Information page to learn more.

EASY RETURNS

If you’re not 100% satisfied with your purchase, we’re here to help.

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount.

How to Begin a Return

For Online Purchases: Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

For In-Store Purchases: Products purchased in our stores cannot be returned or exchanged online or over the phone.

Items That Cannot be Returned

For our full list of items and conditions, visit our Returns Page.

Items without an original receipt or gift receipt

Made-to-order furniture and rugs

Used or soiled items

Mattresses

Final sale items ending in .99 or .97

Gift cards

Personalized or monogrammed items

For assistance please contact Customer Service at 1.888.922.4119, 7 days a week, 5:00 am - 9:00 pm (PST).