A Mumbai resident has complained to Qatar Airways and is mulling legal action after his head was scalded when a stewardess accidentally dropped a flask full of hot coffee on his head during a flight to Berlin last week.Manohar Suvarna, an engineering and development head of a city-based multinational engineering company, said the airline’s on board first aid and treatment were inadequate.Suvarna, who was flying Qatar Airlines flight QR 557 from Mumbai to Berlin with a brief stopover in Doha on November 11, said the burn ointment the crew applied had no effect, and the on-board paramedics merely applied a band-aid to the wound.Suvarna later lodged a formal complaint with the airline, a copy of which is with Mirror. He is also consulting a lawyer about further action. While local Qatar Airways officials in Mumbai declined to comment, an email sent to the spokesperson at their headquarters in Doha remained unanswered.“I was seated in 15C, an aisle seat,” said Suvarna, a Worli resident. “A stewardess was serving coffee to the passenger next to me when the flask fell on my head, taking me by surprise and putting me in instant pain.”While he acknowledged it as an accident, Suvarna said he was upset at what followed. According to his complaint, none of the cabin crew members offered to make him comfortable or give him a better seat so he could rest. “I was asked to go back to my seat after they washed my forehead and applied some burn gel, which did not give me any relief,” he said.Two on-board paramedics, who checked Suvarna’s ECG, sugar levels and conducted a visual examination, before applying a band-aid tape on his scalded forehead. “Since burns and scalds are best left uncovered, I thought the paramaedics were not well trained,” he said.When Suvarna insisted on getting proper medical care, the crew asked him to go to the airport clinic at the Hamad International Airport in Doha. He was made to wait for several minutes as the ground staff took him to various points looking for an ambulance. Finally, when the ambulance arrived, the paramedics confirmed Suvarna’s doubts about the band-aid.“The paramedic in the ambulance was really frustrated and surprised when he saw the Band-Aid tape on my forehead,” said Suvarna. “He asked me who put it there and said it was totally wrong and that the in-flight paramedics had permanently ruined my forehead skin.”To make matters worse, an entire layer of skin got peeled off when the paramedic tried to take off the band-aid. On reaching the Doha Airport clinic, a doctor on duty examined Suvarna, carried out first-aid and dressed the wound. The doctor also prescribed mebo cream and Ibuprufen tablets. However, these were not given to Suvarna, who had to find a pharmacy and but them himself.“The incident has really caused me lot of trouble and my face has a scar which has really affected my business trip,” said Suvarna. “I am taking legal advice on dealing with the airline since I have gone through a lot of trouble and pain.”