After a day of apprehension and anger, cold water was restored late Saturday night to Toronto residents of a condo tower described as the tallest in Canada.

An email sent to residents at 1 a.m. Sunday by the company that manages the Aura condo tower said cold water to 995 condo units had been restored at 11 p.m. Saturday. “Residents will gradually receive normal water pressure to their units. Hot water will be available shortly,” the email said, adding that crews were still on site.

“We take this opportunity to thank all our residents for their continued patience and understanding during this frustrating work period,” read the email, from ICC Property Management and the condo’s board of directors. “We sincerely apologize for the immense inconvenience caused.”

Water at the Aura tower was cut off at 2 a.m. Saturday when a “booster pump” failed, according to the first email received early Saturday by residents from the property management company. It described the pump as “unique and specially designed for the Aura building.” It then added: “Repair process takes at least seven weeks” and urged residents to find alternatives.

That sent many residents scrambling to stock up on water bottles or to seek temporary accommodation with friends or in nearby hotels. Frustrations mounted as groups of concerned residents gathered in the lobby while representatives of the management company were nowhere to be found.

The building, at the corner of Yonge and Gerrard streets, has 80 storeys, according to the website of the tower’s builder, Canderel Residential, which calls it “Canada’s tallest residential condominium.” Residents say the building’s 995 condos are on 79 of those storeys. They estimate the number of residents at about 2,000.

In it’s initial email, the management company had blamed the pump failure on low water pressured caused by a broken city water main, adding it would hold the city responsible for all damages caused. It later said “multiple” water pumps that service the building had failed earlier in the month and ordered replacements didn’t arrive before the final pump failed.

City of Toronto spokesperson Brad Ross told the Star that the city had been “triple-checking” water pressure in the area after hearing complaints from Aura residents. “We have found no issues related to pressure or water service from the city’s end to the building,” Ross said in an email to the Star, adding that there had been no complaints from other buildings.

“Earlier this week, a private contractor damaged the water main in the area, but the city took immediate steps to ensure water service was maintained while we undertook repairs, all of which are happening underground,” Ross wrote.