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Rutted lawns, broken sidewalks and spraypaint markings – what sounds like the work of vandals is what some people call progress.WATCH THE VIDEOAs Google Fiber rapidly expands into more Kansas and Missouri cities, KMBC 9's Haley Harrison investigated complaints filed by homeowners who wonder if the promise of super-fast Internet is worth the hassle.Molly Ismert said Google Fiber sounded great until the crews showed up in her yard."It's like they just came and took over my property," she said. "I thought that was rude and wrong."She said one day earlier this year, she came home to more than just a mess."I had two holes in my yard. They were about 3 feet deep. No one was here. They had 'Men working' signs over them and I had no water," Ismert said.Give us your thoughts: Tweet @KMBC | Send us a message on FacebookShe said she was fed up."(It's) very annoying, especially since I didn't sign up for it," she said.The service has expanded through Kansas City on both sides of the state line to Grandview and Raytown. It's coming to several Johnson County, Kansas, cities by the end of the year.But an open records request revealed the service comes at a cost for dozens of homeowners who filed formal complaints with Kansas City, Missouri, most about damaged laws, driveways and utility lines."We want to know if something's been left undone so we can make it right," said Rachel Merlo of Google Fiber.At Google's Westport headquarters, Merlo said contractors are supposed to leave property in the condition they found it or better."Our crews also take that extra step to make sure that's done. There are several steps along the way that we undertake to make sure folks are happy, and hopefully through that, they see Google as a company that wants to take care of people," Merlo said.The tech company and its contractors have buried or hung 7,000 miles of fiber-optic cable in the race to bring super-fast Internet to the Kansas City metropolitan area.As digging began in Westwood, Kansas, recently, crews hit two gas lines in as many days. Last month, residents of an entire Northland neighborhood had to evacuate when contractors caused a gas leak.Merlo said Google works hard to remedy these types of disruptions."It is important for us to hear people, to respond to people and to treat them well," she said.Google works with cities to respond to complaints. A quality control team inspects contractors' work and reports problems. If the issue is urgent, Google said it sends a crew out right away. If it's a problem with someone's yard or garden, response takes a few more days."There are times we have to replant grass or a tree or something, and when you replace vegetation, it's not going to have the same luster as it would have had for a long time before that," Merlo said.Google said it hopes those who don't become customers can at least appreciate their efforts to right wrongs.Ismert said Google's customer service was better than she expected. The number for the company's 24-hour construction hotline is 877-454-6959. The company said it only works in the public right of way.11833402