Frustrations linger for a Waubun family as they try and bring their dog back home.

They are the Snetsingers. There's Kora and Blake, mom Sheri and their beloved dog, Batman.

But there is one member of the family unaccounted for.

"Rob has the personality you're going to fall in love with. He likes to cuddle next to you, lean on you," mom Sheri Snetsinger says. "He likes to be held by Kora."

Snetsinger says Robin went missing from their home in Waubun in October.

One month later, they found him at a shelter in Detroit Lakes--his adoption already pending.

"It's frustrating in the fact that they know he's ours, yet they want to adopt him to someone else's family," Snetsinger says.

Robin has been a part of the family for over two years. She says they found him and Batman in an abandoned shed the day they were born.

She says they won't stop fighting until Robin's home.

"If they will, out of the kindness of their heart, return him to us and I will reimburse them," Snetsinger says. "Or I am hoping Marshmallow Foundation, out of the kindness of their heart, will decide he needs to go back with his family.

Snetsinger says her family needs their pup. And every Batman needs his Robin.

The Marshmallow Foundation has since posted on Facebook explaining the situation. In short, the post says the foundation has dealt with this specific family before about the dog getting loose, and they returned it.

This time, the foundation made numerous attempts to contact the family with no luck, so they put the dog up for adoption.

You can read the full response below:

"Let's clear the air.

Some of you may have seen the posts regarding Robin....I will start by saying we have never said for certain that he would not go home. I asked the owner to fill out an adoption application, and contact us Monday (tomorrow 1/6/2020). By state law we must hold a dog for 5 business days, business day meaning any 5 week days we are open between 8am-7pm for 4 consecutive hours. He came into us early November, meaning he was with us nearly 2 months! Usually given the length of time he was with us, we give owners the options of applying to adopt or paying the boarding fees, with adopting being more cost effective. We still process the application, which is why I asked her to wait until tomorrow to contact us.

Robin first came into us this summer on a 10-day bite quarantine. Before claiming we vaccinated & microchipped Robin. When it was time to claim I discussed with owner how to register microchip, and had her write her phone number on the invoice. She was unable to pay the bill in full at that time, but promised to come back on payday. She never returned with the rest of the money. By law I did not have to release him without the total bill paid. But I did, because that's what Robin deserved. I gave the benefit of the doubt and it bit me in the ass.

When Robin was brought in by a city we contract with, I asked the worker if it was him, but he did not know. I scanned Robin, and matched the microchip number. Pulled the file and called the number we had listed, it did not have a voicemail to leave information that we had Robin. I then checked microchip, but it had not been registered. I knew his family would be looking for him so i prepared an invoice for them to claim when they realized he was missing. A few days had gone by and I tried the number again without any luck. At that time we were not aware he had been missing for some time before arriving at the shelter. I was confused as to why they had not contacted us since he had been into the shelter before. I wasn't sure if maybe they rehomed him, or if they couldn't pay the bill so they didn't want to call and check if he was there. Many scenerios run through your head when a dog has been into the shelter before, but the owners are not calling this time. So we proceeded as we would with any stray, get him ready for adoption.

I can tell you all that rescue sucks! These situations suck for us, for the dog, and for the owner. Bashing a shelter will not the change the fact that they have policies and guidelines in which they must follow. Should i have drove all over the country side looking for them? Called every number in the phone book until I got lucky enough to reach them? We don't want your pets to end up at the shelter, actually I prefer they don't, but guess what? IT HAPPENS. Where would the strays go if it wasn't for a shelter? How would you find your pet if they didn't have a shelter to go to?

It is not hard to be patient & be kind.

MICROCHIP & REGISTER YOUR PETS!!!!

PUT A NAME TAG WITH YOUR NUMBER & ADDRESS ON THEM!

It may cost you a bit of money but it saves us & you a whole lot of unnecessary time wasted."