A gamer expressed happiness at Sony's support for the disabled playerbase in a posting on Facebook today. According to the gamer, who goes by RandomHypnotica on Reddit, the gamer and his or her three friends were in wheelchairs when they went to the EBGames Expo which took place over the weekend in Australia.

Itching to test out the new hardware and get their hands on the new PlayStation 4, the gamers made their way over to the Sony booth, where they were then informed that due to an oversight on Sony's part, the PS4 units were all upstairs, without wheelchair access.

To counter their dismay, the Sony representative saids omething along the lines of "We are extremely sorry, it should have never happened but because it is totally our fault, and we always support our disabled player base, we would like to offer something along with our sincerest apology" and handed all four gamers a voucher took their contact information with a promise for free PlayStation 4 units on release day.

The gamers then made their way over to the Microsoft/Xbox One area of the convention and were simply told, "Sorry, it's upstairs, you can't try it" and sent off without even a simple apology.

Needless to say, Sony's on the ball when it comes to customer service and their support for disabled gamers is unparalleled. Kudos to RandomHypnotica for sharing the tale.

Update: For those who've expressed their doubts about the story, here's EBExpo's official page on the inaccessibility of the second floor via wheelchair.