One week ago, I remitted from Zaif to Livecoin, the balance remained 0 and it was not reflected.

I checked the address and message of Livecoin again and again,

wherefore I can say that I did not do any mistake.

I already contacted zaif and Livecoin, but both of them do not help me.

How should I deal with it? Thank you for your instruction.

[Remittance information is following ]

From zaif to Livecoin

XEM: 7944.00000000XEM

hash: 063a0ff3bf756ecff4c6b2acbcbfafbc93c4044ff813863ded2a8fae069a7a37

fee:2 XEM

I have send “Multisig transaction”,

http://chain.nem.ninja/#/multisig/063a0ff3bf756ecff4c6b2acbcbfafbc93c4044ff813863ded2a8fae069a7a37

Sorry, I did not know Nem split to hard-fork, and old one is not accept the other new version (‘Multisig’ applied translation),

but this problem is obviously a clumsy way of the「nem tech support」.

Because Xem has been being traded in Livecoin.

I already contacted 「livecoin」two times ,but they only keep to say, they can not help me.

Please give me back my 7944 XEM to my zaif account.