Here’s an example, a company has an application which has an issue once a week for several users which has an application hanging for five minutes. After that the application works again. Since no root cause was identified a problem was created and people look at this issue each week. While this might seem like a good candidate for a problem, to some it might not have the value as something else. Your organization might not even be concerned with issues like this and when we report on what we are accomplishing it might look like an anthill despite the impact to some users and incident stats. On the other hand you might have a more visible issue that needs to be addressed and when we review with leadership we can see the value more clearly.