Imagine the spike in productivity if each of your employees is empowered with a knowledgeable and personalized assistant at no further resource cost. With the proliferation and high adoption of chatbots, this is no longer fiction, it is a living reality. HR managers are able to experience an ideal vision of this era — realize a digitally, self-service and employee-driven environment supported by people representing the organization’s HR function. Chatbots, through the interactive and conversational interface, are making it happen.

Chatbots enabled by machine learning have a steeper and faster learning curve than any human. Especially when knowledge base needs to be updated, they do not require continuous training in comparison to people. Primarily, chatbots are deployed where the push and pull capabilities need to be used.

With push features, chatbots strengthen internal communications by sending out announcements and notifications. It is also used to send out training modules and updates to the employees’ inbox. The other areas where chatbots are used are the onboarding process and employee engagement.

Using pull features, chatbots have provided support in areas like recruitment, employer brand building, training, FAQs and virtual assistants. Users can use bots to pull information and also bots can push personalized updates/anomalies/trends to the user.