(I work for an IT company that provides technical support for IT equipment to customers.)

Me: “Welcome to the [Company] support desk. You’re speaking to [My Name]. How can I help?”

Customer: “My toilet is broken.”

Me: “Sorry, can you repeat that? You called an IT support desk about a toilet?”

Customer: “Yes, my toilet is blocked. Can you fix it remotely?”

Me: “Sorry, sir. I am unable to remote on to your toilet to unblock it. You will need to call a plumber if it is that bad or use a plunger.”

Customer: “You are supposed to be a support desk. You are not being helpful. Don’t you worry. I will call back and get another agent to help.” *click*

(The customer did call back. The manager got on the other agent’s phone, and basically laughed down the phone at the customer, asking if he has turned the toilet off and on again, or reinstalled the cistern.)