They announced today opening another care center in the Philippines. I assume this can only mean more layoffs. I've only been with ADS for 3 years and it is crazy how vastly different the culture is from when I started. It is toxic. Those of us who are on the phones had "manager conversations" where they told us, and I quote, "a good call is no longer a good call." So they start our busiest season, where we are under more stress than any other time of the year, by announcing layoffs, give us the added stress of losing our jobs due to outsourcing, and expect us to be better than we've ever been. It is so funny because we are constantly critiqued for appealing to the "human needs" of the customers that we speak to, but Alliance Data does not care at all about our human needs. Every call has to be perfect, we aren't allowed to have emotions, we are expected to take abuse from customers sitting down, and will be put on final warning instantly for even having a raised tone of voice. They are basically asking us to be robots. I guess we should come to expect that they don't want us to be humans ourselves when the executives and leadership in this organization are clearly inhuman themselves.