Gerry was very nice to deal with, but I did have other issues which have concerned me: I asked Gerry if I could put a Cowboy hat in the box it came in, in the trunk of my car that was being shipped to Nova Scotia from Calgary, Alberta and he said yes no problem. The hat was stolen out of the trunk, box and all ( I also bought a hook to hang the hat ) They said they saw the box in Ontario which was stop #1 at Milton, near Mississauga. The hat was taken between Milton and Halifax. The second issue is that due to Covid 19 the company or drivers decided to drive my car approx 500 km from Milton to East of Ottawa (Clarence Creek )to meet a truck to get my car into Nova Scotia ( it made it to St John ) . I was never asked for permission , it was full of mud up in the wheel wells etc. and inside on the floor and seats. Gerry said that was normal I thought if was very very excessive. The yards where the cars go must not have any gravel at all. There isn't any "the customer is # 1 with Autorail. I could not recommend Autorail when a real estate agent asked - she is looking at another company. Brian V ...