For low-income Haverford students who are balancing full academic course loads and multiple jobs participation in Customs can be daunting. Back when the majority of Haverford attendees were from families of means, reliance on unpaid labor might have been sustainable. On college tours, the institution cites the volunteer aspect of the program as consistent with its emphasis on self-governance. But student organizers now are criticizing the tradition as outdated and even exploitative.