Rockies owner Dick Monfort met face to face Monday with a disgruntled fan and told her that he would prefer not to make front-office changes because he wants “to ensure the Rockies’ culture stays intact,” the fan said.

Christine Voss sent a two-page letter to Monfort last week after his interview with The Denver Post, in which the Rockies owner said, “I don’t know how our record got to be where it is.” Her e-mail to him said, in part, “I would be astounded and mortified for a person who is as blissfully and arrogantly clueless as you.”

Monfort responded by offering to sit with her over breakfast for a conversation. Voss, 30, describes herself as a longtime Rockies fan who buys tickets to more than 25 games each season.

The breakfast chat Monday morning did not make her feel better, she told “The Press Box” radio show.

Voss asked Monfort if he would ever replace Keli McGregor, the former Rockies president who died unexpectedly in 2010. Monfort explained he had picked up many of McGregor’s duties and was comfortable with who he had running the team.

“He felt that bringing in an outside person would negatively impact the culture of the Rockies,” Voss said. “He framed it as, the people who already work for the Rockies organization — personnel, front office — they feel like the perception to them would be negative. If an outside person came in and wanted to bring personnel with them, the current employees of the Rockies would feel threatened or uncertain.

“And being loyal to them, as their employer, that he would prefer to keep it internal to ensure the Rockies’ culture stays intact.”

A Rockies spokesperson responded to Voss’s comments late Monday, saying, “Ms. Voss failed to mention that Dick did say that if someone had the right skill sets and experience he would not be opposed to bringing someone from outside of the organization to the Rockies in a leadership role. He was not specific about the role – but did say he was not opposed to that.”

Monfort apologized Friday for his testy e-mail exchanges with some fans — one that said ” maybe Denver doesn’t deserve a franchise” and another that said ” if it is that upsetting don’t come to the games.”

In an e-mail obtained by The Denver Post that Monfort sent Thursday to Jordan Ambron, who describes himself as a lifelong baseball fan, the Rockies owner said: “When you fire someone, you have to replace them, which means you feel there is someone out there better. In any business I have been in, you don’t let someone go without a replacement. Now I’m ridiculed when I say (Rockies general manager Dan O’Dowd) is the best in the business, so I will not state that. All I ask you for is the name or names of people that you think would be better.

“There are 29 teams trying to do the same thing every year, about half of them with much more payroll than we have. This isn’t easy. I know The (Denver) Post believes it is. And the fact that we draw 33,000 people a game 10th in the league means we should be better than anyone else.”

At the all-star break, the Rockies (40-55) are in fourth place in the National League West, a half game ahead of the last-place Arizona Diamondbacks.

Nick Groke: ngroke@denverpost.com or twitter.com/nickgroke