Today, my myverizon.com account was hacked, someway some how, and immediately the hacker was able to click a button and send all of my text messages to multiple devices…aka theirs.

They then began gaining access to my multiple gmail accounts associated with my verizon number…google sent me multiple verification texts that these hackers were using to change my gmail password…which they did successfully.

FORTUNATELY, I was at home and was able to immediately call verizon…well, i was on hold for 15 minutes, but amidst my panic attack was eventually able to have a verizon representative delete my myverizon account and block all access from any other devices to my phone number.

After about an hour of frantically changing passwords and emails and creating new recovery email accounts I was able to regain access to all of my gmail accounts.

My gmail and mobile me accounts notified me of suspicious activity in previous weeks, someone trying to guess my password and failing…but no access was actually gained to them…it is clear that I have been a target..

My only question is WHY was it so easy to hack my Verizon account…you know, the one that has a CREDIT CARD attached to it? And WHY was it so easy to add a device and allow it to gain access to the information on my phone (my texts), with out any verification?

Verizon support tweeted at me, but they took so long to realize that I responded to their Direct Message that I was able to go out for dinner, come home, call Verizon directly and get 45 minutes into a phone call with customer support before ever hearing back from their twitter support.

The worst of it all though, is that when I did speak to Verizon Customer Support via phone, I asked them to give me the information as to WHO accessed my account…and you know what they told me? They told me I NEED A POLICE REPORT. They told me that only the police could gain access to that information…but that a stranger could hack my account and add devices to read my text messages without any additional verified permission, and that I would get a text message notification after it was already too late.

On top of it all, the “best compensation” they could offer me was $20 off of my last bill and a free 1GB of data added to my plan for a year.

Seriously Verizon? A free gigabyte of data is all you think my identity is worth?

Please share with friends and family that use the Verizon online payment system, and if anyone gets a bonus for recommending someone to Sprint, let me know…I’ll be changing providers in the morning.

10:46 pm • 11 April 2014 • 12 notes