Customer Service

Our goal at AMG is to improve the overall customer experience and increase the lifetime

value of our clients’ subscribers. We provide extensive expertise, gathered throughout our 18

year history of working with leading product and service providers, and across all customer

service channels, including voice, Web/chat, e-mail and IVR, providing a seamless customer

experience that also improves operational efficiencies.

AMG has the ability to leverage a large, geographically diverse labor pool with the knowledge

base and systems to easily support marketing promotions and seasonal call fluctuations. We

can create programs that meet the specific goals according to the values of different

customer segments through the implementation of a right shore strategy. Integrated IVR/liveagent

solutions use the optimal combination of IVR (i.e., either touchtone or speech

recognition) and highly skilled live agents to provide services across the whole customer

lifecycle, including acquisition, customer service, technical support at all levels, collections

and loyalty and retention programs. Our rates are built to suit you “Our Partner”.