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This interview show how Videotron thought about Fizz and how they treat their customer

00:00 - 00:05 So we decided to create a new service called Fizz

00:05 - 00:07 The price are going to be the lowest

00:07 - 00:10 no one will be able to beat them

00:11 - 00:16 You will never find better price for wireless

00:17 - 00:21 But there's no signal

00:21 - 00:24 no signal

00:31 - 00:34 These idiot pay and they get nothing

00:38 - 00:40 nothing

00:41 - 00:47 but the best is that we offered them "introductory" and "beta" pricing

00:47 - 00:50 and we got them like easy fish

00:50 - 00:56 they all flocked and subscribed to the "service"

00:58 - 00:59 So these "tester"

00:59 - 01:01 they stay to keep their pricing

01:04 - 01:06 but they get no service at all

01:06 - 01:08 not even support

01:13 - 01:14 nothing

01:14 - 01:16 We created a chat bubble that don't work

01:16 - 01:20 and they all try to click it

01:21 - 01:27 Then they go on the forum to get support, but there's none over there either

01:35 - 01:36 we have one mod

01:36 - 01:39 and he just sleep on the job

01:41 - 01:44 but let's be serious

01:44 - 01:47 we are actually trying to get our user wireless service

01:47 - 01:49 but it's too much work

01:50 - 01:53 so we create downtime as excuse

01:56 - 01:58 we put a generic network issues

01:58 - 02:02 on our website so they think we actually work

02:05 - 02:07 but we do nothing

02:08 - 02:13 We just sleep

02:15 - 02:17 Then we added the internet service that work

02:17 - 02:20 and to have a chance to get it they had to subscribe to wireless first

02:21 - 02:28 but we gave 10 people our internet access to see that it exist and a bunch of people subscribed to wireless to have a chance

02:29 - 02:30 wireless with no service?

02:30 - 02:32 no service at all

02:36 - 02:39 but to apologize for no wireless

02:40 - 02:42 we gave everyone 2GB of data

02:50 - 02:55 Only 2 gb and they all got more than that for a month

02:56 - 02:58 What was their reaction?

02:58 - 03:04 Some people complaining about that

03:04 - 03:09 but those 2 GB free cost us 10 cents

03:09 - 03:11 and a lot were happy

03:16 - 03:20 They can't use their data either

03:23 - 03:26 They thought they would get something