The Sy family-led bank BDO on Friday warned its customers against the possibility of having compromised automated teller machines.

“BDO has obtained reports of potentially compromised ATMs following reported losses from cardholders,” it said in a statement.

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“Customers with unauthorized transactions may reach out to the bank via formal channels so that their cases may be properly investigated and, where confirmed as impacted, may be reimbursed,” the company said.

BDO said it is exerting “all efforts to protect its cardholders and their transactions.”

BDO president Nestor Tan later texted Inquirer reporter Daxim Lucas that the situation is “nothing out of the ordinary.

“ATMs are compromised every now and then, then we (banks) take the precautionary measure of disabling cards if we have reason to believe they may have been compromised,” he said.

Tan said such problems should be addressed by implementing the issuance of EMV chip-enabled cards to all bank clients.

READ: BSP orders banks to issue EMV cards by mid-2018

“Just a matter of time until the industry completes the implementation,” he said.

The reports on BDO’s compromised ATMs came more than a week after the Bank of the Philippine Islands reported an “internal data processing error” that resulted in discrepancies in the accounts of its customers. KS/JPV

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