Integration With Other Modules

Incidents that are associated with changes are listed in the Change Management Project. Details of the incidents, category and priority of the changes, status of the change, technician assigned etc could be known with the help of Change Management Process.

Once solutions have been derived for the changes, they are stored in the solution management module of help desk. Impact of the changes on the organization and the risk level is calculated with the help of solutions provided for the changes.

List of problems and incidents related to the changes could be seen in ITIL Change Management. Details of the problems and incidents such as their IDs, category, priority etc are seen by the technician. Facility to add new tickets for the changes is also provided in the incident and problem management module of Help Desk.