"I told her when I met her that I thought it was an important thing for her to recognize, and of course she does, that people have been really hurt. They have been wounded by the way in which a lot of things have happened at CPS," Lightfoot said. "It's a very difficult job. In some ways, it's just as challenging, if not more so, than being superintendent of police. But there are parents out there who feel like they have been shut out from the process of how their children are educated, and that's never a good thing. So I've urged her to continue a process of healing."