At this time, getting in touch with CoinCrack is a little harder than we'd like. First, you have to click the Support link at the top, then you click on the tiny 'here' hyperlink directing you to their contact form. Other providers have live chat on every page, or feature their email address prominently in the header or footer. They do indeed respond very well, but it should be easier to contact them.

Before we did our test order, we sent CoinCrack some questions about their service to see how well their customer support would respond to us. We did this anonymously so we weren't treated special. Their team wound up responding very quickly with some thorough answers, which were well laid out and easy to read. We were pleased with this excellent response.

How long will they take to arrive?

"This depends on how many you order. Generally we deliver at 2.5k followers per day. Smaller orders will be done very fast while larger orders could take up to a few days."

What if they don't show up soon?

"If they don't show up soon, that could mean a couple things. If there are a lot of orders coming in at once, then the servers can potentially get a little backed up which would cause a delay for the order to start. Sometimes it means the order got "stuck" and we have to manually re-submit it."

Are they going to come all at once, or spread out?

"They will arrive in large groups. We're not able to spread out the delivery."

What kind of followers am I going to get? Can I see an example?

"Right now we are using accounts from South America as they are the highest quality and most stable available at the moment. We have a great little trial package...100 Followers for $3.95. That way you can see exactly what we have to offer without having to make a large investment. You can see that option here: https://coincrack.com/buy-instagram-followers/ (price in green)"

Are people going to know that I bought followers?

"Only if you tell them! :)"

Are the users going to do anything weird to my account, or talk to my friends?

"Nope, these are all fake/inactive accounts engineered to look real, so they will not be interacting with your content or other followers."

What if they leave?

"Check out our very detailed and informative Refill Policy on what happens if they leave: https://coincrack.com/about/refill-policy/"

What if I want my money back?

"If the followers have been delivered completely and in a reasonable amount of time, then generally we are not able to issue refunds. Check out our Refund Policy for more information on that! (https://coincrack.com/about/refunds/)"