Reset Amazon Echo

If Alexa can’t hear you, then try moving the device away from any obstructions. Keep the device at least 8 inches from the wall.

Wi-Fi connection issues

If your device refuses to connect to Wi-Fi when you are setting the device. Power off all the networking gear, including modem, dot, and router.

Reset Echo Dot

If you have tried all of the above steps and your Echo Dot setup is still unresponsive, you will have to take the nuclear solution. You need to perform a factory reset on Dot and send it back to default settings.

Remember that doing this can delete all skills and performance, so you need to set it from scratch.

For more go alexa.amazon.com