Here's the reply I got. Seems the reps are pushing the talking points well! Although you had "concern" and I am apparently experiencing "confusion." They just discovered where their ads were airing? The same incompetent management that somehow didn't know where they were advertising must have came up with that statement. What a disappointing turn of events for this sad company.

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I appreciate you writing to express your concern over the recent news that USAA stopped advertising on Mr. Hannity's show. Please understand that our decision to stop advertising on Mr. Hannity's show was not the result of outside pressure.

I understand that there is some confusion on why a USAA advertisement was viewed during other programing. As you've stated, it has been our policy to not advertise on any opinion programming, whether it is associated with politics, religion, race, biases regarding gender or otherwise. When we discovered the error, we stopped advertising on his show, and other opinion-based shows seen on other networks .

We do our best to stay politically neutral, and respect that our members political views are important and personal to them. You will continue to see USAA advertisements on many major networks, including FOX, so that we can reach out to USAA members and the military community, and we will continually review our ad placements to ensure we are consistent with our policy. Rather than being involved in politics, we focus on our members and their needs as we have done for the past 95 years, and will continue to do.

We are absolutely supportive of the military community and continue to be a mission-driven company focused solely on our members needs, and the needs of their family. We appreciate your membership with USAA and continue to stand ready to serve you and your family now, and in the future.

We value your business and the opportunity to serve all your financial needs.

