At the time I purchased this the Best Buy website didn't specify what "refurbished" means. My phone arrived with 3 tiny knicks on the bezel and 1 knick on the back. No marks on the screen and the phone works fine. A friend also bought the same same item. Everything looked new on his except for a tiny scratch on the rear camera lense. Phones do not include original Motorola USB cord and turbocharger. Instead we got a Best Buy brand Dynex USB cord (new) and a Samsung 1A charger (used). We bought this on sale for $189.99. Not worth it at $259.99 (buy it new for $299.99 instead).