T-Mobile Agrees to Show Customers Real Speed Test Data

Article Comments 6

Nov 24, 2014, 3:12 PM by Eric M. Zeman @zeman_e



Updated: added sentence.

T-Mobile today agreed to offer customers a more accurate reading of their data speeds throughout each billng cycle. Earlier this year, T-Mobile exempted certain speed tests from counting against customers' data limits. In other words, customers aren't charged for running most speed tests. As part of its usage policy, T-Mobile throttles the speeds of customers who exceed their monthly data allotment (often down to 128Kbps). The problem, according to the FCC, is that speed test data (even that taken after customers were throttled) most often reflected the absolute speeds available from the network, not the real-world speeds available to individual customers based on their billing status. As a result, customers who had been throttled would obtain speed test results that far exceeded their actual available speeds, which led to confusion. Moving forward, customers who've had their speeds reduced for ovestepping their data will see an accurate reflection of the speeds available to them. Further, T-Mobile agreed to notify customers via SMS when they've reached their data limit, as well as supply customers with a link to provide accurate speed tests. T-Mobile also agreed to make these policies easier to understand on its web site. T-Mobile said it will enact these policies within 60 days.

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rwalford79



Affects Fastest LTE Network Ads Since they are going to accurately give the information of each customer - this may bring down their Fastest Network advertising.



We dont really measure speed of networks by their backhaul and by what the network is capable of - if this was the case, then Sprint would win (as it is technically capable of by far faster speeds) - but if you were to be very specific of what speeds customers are actually getting, not just how fast the network is where they are, but what speeds we are physically seeing and getting to our devices is what matters in my opinion.



As a high speed customer, I expect and see relatively high speeds usually, but not always. As a former Sprint customer, they could claim their network was pulling 25Mbps all they want...

(continues) Shakezula84

It doesn't effect ads at all. In the fine print it always says stuff about best conditions.



What this is gonna do is not hide what data speeds are when throttled. ...