I have had multiple issues with this company's rude, threatening, evil, and unhelpful customer service, all through their main platform/product Steam. I had an issue with customer support where they changed my name out of the blue because it was found "offensive". I did community username searches and provided them with huge numbers and screenshots to prove that there was over a million total usernames including "***** ******* ****** ********* ***** **** ******* ***** ******* *****" etc all allowed, and yet mine that was so obviously comical and lighthearded got my account features locked. I asked customer support why they did this and they rudely told me that they don't explain their moderating decisions to customers, completely ignoring what I said about all the 1 million+ matches for truly vulgar, inappropriate far worse names out there that you can find easily just by doing the search for Steam users on their website, and closed my request. Their final message was extremely threatening and hurtful, making me feel like if I even tried to contact them again (through another means because they closed my request when I asked them for an explanation) that they would terminate my account. The rude customer support didn't even bother to explain but since they can do anything they want at any time, don't expect them to want to help when they can easily, lazily, and rudely ignore you and bully your account with no ethics just because you agreed to their Terms of Service and they don't even abide by. I'm not arguing that they should reinstate my account name and lift the block on features but the way they handled this issue was horrifying. Additionally, they refused to give me a refund on a game that had just over 2.1 hours of gameplay. I had it for a few days and all the time was spent trying to launch and sign into the game, but they refused to give me a refund when I truly had 0.0 hours of gameplay. They don't care about what happened nor do they care to read your response. They have neither sympathy nor ethics, and it seems that this is true throughout their customer service department. Avoid Valve/Steam. ...