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SHOWS HOW IT HAPPENED AND WHY THE OWNER SAYS IT WAS JUST ABOUT A LONG LINE. >> IT WAS VERY CROWDED IN THERE. A LOT OF PEOPLE. WILLIAM: MINUTES AFTER TOM HUTSLER AND HIS 12-YEAR-OLD SON GOT THE PARKVILLE DMV IN KANSAS CITY, FRUSTRATION OVER LINES TURNED INTO FEAR OF A SHOOTING. SHE WAS CUSSING AND UPSET WITH THE STAFF THERE. WILLIAM: POLICE SAY 34-YEAR-OLD VANESSA RICHEY FIRED TWO SHOTS IN THE PARKING LOT AFTER GETTING FRUSTRATED INSIDE. >> YOU COULD SEE HOW TERRIFIED EVERYONE WAS. IT WAS HEARTBREAKING. WILLIAM: THE OWNER OF THE DMV SAYS RICHEY WALKED TO THE COUNTER AND DEMANDED A DUPLICATE ID, SAYING IT WAS A MATTER OF NATIONAL SECURITY AND THE PRESIDENT’S LIFE WAS IN DANGER. THEN SHE ALLEGEDLY MADE A THREAT AND LEFT. >> I CHECKED WITH THE WOMAN BEHIND ME AND SAID DID SHE SAID WHAT I THOUGHT SHE SAID. THAT DOESN’T SOUND GOOD. WILLIAM: HUTSLER SAYS HE FOLLOWED RICHEY OUTSIDE, THAT SHE GRABBED A GUN, FIRED IT INTO AN ISLAND IN THE PARKING LOT AND THEN TOLD HER SHE WASN’T GETTING BACK INSIDE. THAT’S WHEN HE TOOK HIS TRUCK AND PULLED UP BEHIND HER CAR, BOXING HER IN. >> THERE WERE A LOT OF PEOPLE INSIDE, MY SON WAS INSIDE, AND I WASN’T ABOUT TO LET HER BACK IN THE BUILDING. WILLIAM: HUTSLER’S SON AND OTHERS INSIDE HID BEHIND COUNTERS AND BACK ROOMS. OUTSIDE, AN OFF-DUTY OFFICER CONFRONTED RICHEY. WHILE HE SHOUTED COMMANDS, HUTSLER CAME FROM BEHIND AND TACKLED HER. >> I’M NOT SURE WHAT WOULD’VE HAPPENED IF THE OFF-DUTY OFFICER HAD NOT BEEN ARMED AND HAD NOT BEEN THERE. >> I’M STILL KIND OF SHOCKED THAT IT EVEN HAPPENE I KNOW THE DMV IS ALWAYS A FRUSTRATING PLACE, BUT I DIDN’T THINK ANYONE WOULD EVER TR

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A woman was taken into custody after shots were fired outside a Missouri Department of Motor Vehicles office on Tuesday.Kansas City police and Platte County sheriff's deputies were called at 11:20 a.m. to the office in the 6400 block of North Crosby.Some witnesses told authorities that Vanessa Richey, 34, complained about the wait time.“It was very crowded in there -- a lot of people,” said Tom Hutsler.Minutes after Hutsler and his 12-year-old son got to the Parkville DMV in Kansas City, frustration over lines turned into fear of a shooting. “She was cussing and upset with the staff there,” Hutsler said.Police said Richey fired two shots from a handgun in the parking lot after getting frustrated inside. “I’m so concerned for my staff and for the customers, ”said Terri Haris, who manages the DMV.Haris said Richey walked to the counter and demanded a duplicate ID, saying it was a matter of national security and the president’s life was in danger. Then she allegedly said, “What do I have to do, grab a gun?” “I checked with the woman behind me and said, ‘Did she say what I thought she said? That doesn’t sound good,’” Hutsler said.Hutsler said he followed Richey outside, that she grabbed a gun, fired it into an island in the parking lot and then he told her she wasn’t getting back inside. That’s when he took his truck and pulled up behind her car, boxing her in. “There were a lot of people inside. My son was inside and I wasn’t about to let her back in the building,” Hutsler said.His son and others inside hid behind counters and in back rooms. An off-duty officer confronted Richey outside. While he shouted commands, Hutsler came from behind and tackled her. “I’m not sure what would have happened if the off-duty officer had not been armed and had not been there,” Hutsler said. “I’m still kind of shocked that it even happened. I know the DMV is always a frustrating place, but I didn’t think anyone would ever try to shoot up the place, cause danger to other people,” witness Molly Foster said.The sheriff’s office said charges of unlawful use of a weapon were filed against Richey.