I’ve been using your Long Term Quality Index for my used car search and I just wanted to say THANK YOU for putting together such a great tool. It’s so much more useful than all those “Top 10 used car” articles and has so much information that’s pretty much invisible elsewhere.

I was wondering one thing though. Subarus (specifically Outbacks and Foresters) seem to have great reliability reputations, not just from word of mouth, but also the aforementioned articles that come up when searching online. Yet, the statistics you’ve complied paint a much worse picture of them (well below industry average) for long term reliability.

I was just wondering if you have any theories on why this disconnect might exist between the public perception/internet articles and the statistics?

Sorry if you’ve already written about this, I did a search for your name and Subaru but didn’t come up with much

Thanks a lot!