A pub received a bad TripAdvisor review despite staff saving the life of a guest who had a heart attack.

Peter Dodman, the manager of the Carrington Arms pub and hotel near Milton Keynes, said his inn was still given a 'terrible' rating on the review site - after staff saved the life of a 25-year-old mother who suffered a heart attack during a wedding reception.

However, despite their efforts, another member of the wedding party took to TripAdvisor to leave a negative review, complaining that breakfast was not included in their stay.

The review was just one of many which publicans claim are difficult to remove and are damaging their trade.

Staff at the Carrington Arms (pictured) received a bad TripAdvisor review - despite saving a woman's life

Mr Dodman told trade journal The Morning Advertiser that it was a 'constant battle' with review sites and added: 'You have to take ratings with a pinch of salt.'

The TripAdvisor review warned readers, 'be aware of what you will be charged!'

It added: '[the manager] had obviously not hired any extra staff to cater for a large party that weekend.'

Other landlords have received similarly unjustified or petty complaints.

One landlord noticed a particularly bad review came from a guest who had previously posted 175 nasty reviews about other venues, so responded: 'I bet the cold nights just fly by in your house.

'When I realised that you go as far as reviewing a kebab shop, I laughed and gave up.'

A customer who complained that a pub had a sign only allowing 'dogs who don't bark' wrote: 'Dogs only welcome if they have had their larynx removed.'

The landlord framed the review and put it up.

The pub took to Facebook to highlight the complaint after the heroic actions of staff. It also raised money for the East Anglian Air Service after the incident

Jenny Thomas took to Facebook in August 2015 to thank staff at the Carrington Arms for saving her life. She wrote: 'Your staff saved my life and I will be forever grateful of that.

'Not only did you give my mother her daughter alive you gave a special beautiful lil girl her mummy still alive and I will be forever in debt to you all.

'All I can say is thank you and thank you a million times over but you will never fully understand how I and my family are greatful for your staff and what you did for me and my family that day. [sic]'

Many landlords and others in the hospitality industry feel powerless against unfair and unjustified reviews on TripAdvisor that can harm business.

TripAdvisor director of partnerships Gwenael Merlin told Morning Advertiser that how a pub handles a problem can help soothe a situation.

He said: 'The best way to handle them is to respond promptly, say thank you for feedback (even it it's bad), be original in your response and highlight the positives.

'Often, complaints are more about how a venue handled a problem rather than the fact there was a problem in the first place.

'Dealing with issues as they happen can mitigate and defuse bad reviews and stop things escalating.'