5 Important Factors That Help to Determine The Credibility of Packaging Companies

Checking the credibility of a business is a significant initial step in building a working relationship with any company. Although most companies look good on TV, in sales fliers and on the Internet, advertisements typically provide consumers with only basic and the most positive information.

Getting to know the companies, products and track record of the business you are considering to patronizing increase the probability of you will get what you pay for.

Strong brand or company credibility can help everyone from e-commerce stores to tangible companies keep their online customers’ trust for a long period of time. Unfortunately, the alarming rate of new packaging companies means overall trust in online businesses is shaky at its worst. Customers are unable to differentiate among newly developed packaging businesses and experience packaging companies due to a lack of knowledge for judging company’s credibility.

Some newly developed packaging companies put their customer’s into trouble as they don’t have enough expertise and experience to cater their customer’s needs that certainly leave them with nothing but increasing number of bad customer’s experiences day by day.

If you are in need of custom box packaging and about to place an order then you must check the company credibility whether the company is an expert company or newly established one.

Here are some proven ways to check the packaging or any other company’s credibility.

Check Customer Reviews

Statistics show some 61% of the buyers read customer reviews before they make a purchase. Trust Pilot, Site Jabber, Yelp and Google Reviews are popular for good reason. Consumers want to see what others are saying about the company services to whom with you want to place an order.

Analyzing client reviews on company’s website immediately tells the visitors/new customers that the brand is transparent and ready to own its image. Transparency and consistency each have a significant part to play in building the company’s long-term credibility.

Obviously, newly established companies don’t have customer reviews because they are new in the industry and didn’t function their services to anyone. However, expert companies have a huge number of reviews on various review platforms. Make sure to check the customer reviews before you commit.

Strong Online Social Media Presence

Many customers won’t shop at a business who has a poor repute online. Building online brand credibility only works in tandem with company’s personal identity — even more, so for small businesses. You should check the company online platforms (like Facebook, Twitter, YouTube & Instagram etc.) to make sure that they are very responsive there & worthy enough to deliver what you need.

This analysis will enable you to judge that how much active they are on their social media platforms and how much information they are sharing to educate their customers about the new packaging trends. Only successful companies (One like Emenac Packaging) leverage content marketing to create a strong personal identity to build credibility and attract potential customers/ product manufacturers like you.

Well-Established Portfolio

It’s important to have a look through company’s profile & portfolio. It’s usually the first thing that potential customers and manufacturers see before placing orders. Here again, the most significant part of the business portfolio would be the section of the company’s products and services. Choose wisely after you realize that the company have worked enough and have some great work to present.

Wide Categories of Packaging Boxes

Have a quick overview of the detailed description of packaging company’s offerings in the packaging boxes categories. Visit the website of the packaging company and do some analysis whether their packaging categories are established or not? Are they manufacturing and printing the boxes you want to have?

If they are showing up with some basic boxes’ types and styles, then it’s a startup company and probably, you will lose your money. Newly established companies can’t handle the technical packaging orders of creative boxes because they haven’t worked enough in the market to cater the needs of hundreds of customers yet.

In some cases, starter companies try to grab as many customers as they can and at the end, they deny to produce and make lame excuses that they don’t produce the box packaging in the material you need for your products.

Whilst expert companies have worked a lot in the packaging industry and handled a number of massive packaging projects. That’s why they present a huge number of packaging boxes categories on their website. Do some analysis by visiting the website which can show you the premises of the company’s credibility.

Quickest Customer Service

Today the customer service is more often mentioned in the e-commerce industry (16.7%). Based on the Dimension Research study, a great customer service can be number one influencing the level of trust in e-commerce industries. That’s why expert packaging companies like Emenac Packaging, take it seriously and give their customers a quick customer support as an indicator of trust.

Make sure you get a quick response from the packaging vendor you want to connect with. If their customer service is too much slow, then think twice that how will they deliver your packaging on time?