In the midst of angry reactions from After School fans regarding what happened after the May 26 recording of MBC’s “Idol Futsal World Cup,” where the After School members left without greeting the fans that had come to cheer them on, Pledis Entertainment has issued an official apology to fans.

On May 28, Pledis said, “No matter what happened on that day, regarding both the perspective of the [After School] members and the fans, we have no excuses, and it is entirely our fault. We weren’t able to appropriately deal with the situation, and for that, we sincerely apologize.”

The agency continued, “We fully understand the grounds on which the fans are upset with us. It’s regrettable that we are doing this because of this incident, but, through continued feedback, we will look for a way to create smooth channels of communication with our fans. On this, we will create a way for fans to give us their input. We will do our best to prevent something like this from ever happening again.”

See also: After School’s Raina Makes Twitter Apology to Angry Fans