Astral - Top Notch - Stand Behind Their Product

I have used the Astral Green Jacket for over 1 1/2 years and own other Astral jackets as well. They are 100% top notch in every way. A few months ago a corner of the Quick Release latch on the Quick Release Belt of my Astral Green Jacket just unexpectedly broke off while closing it. Seemed to be a single weakness in that particular jacket as I have never had this happen before. Recently (since it is about to get into boating season again) I emailed Astral about the issue along with photos. They promptly replied and asked me to fill out their warranty form, which I did with another close up photo of the issue. Soon after I was contacted by Rob Lilley, their Direct Sales Manager.

You have to understand with the Green Jacket the QR belt is sewn into the pfd, so the belt, and that plastic latch, are not really replaceable. The response from Rob at Astral was they stood behind their product and asked me to pick out a new color for a replacement Green Jacket as they no longer made it in the color that I had originally. There was no way to just replace the belt or the release and they considered this a safety issue, especially with a rescue pfd. Within a few days I received the brand new Green Jacket all ready for this year's boating season.

That, ladies and gentlemen, is 100% top notch service. You cannot ask for anything better than a company to stand that much behind their product.

The Green Jacket I had was in excellent shape, after much use, except for that one defect. I would highly recommend this jacket and this company to anyone looking for a quality pfd, especially a rescue pfd, where the company backs up their product where safety is concerned! Great job Astral...and thank you Rob Lilley for your service. You have a loyal customer for life! (PS...I was not paid or even asked to place this review. Astral had no idea whether I would or would not take the time to write this but this type of customer service is rare and deserves to be recognized!! I would give six stars if possible******)

I would recommend this product

submitted by: Charlton S. Benson, Saginaw, MI