Hello,

I filed the informal complaint 1280578 with the FCC and if you want to view a copy I made of the complaint you may do so here: bit.ly/2ePnLeV . I am also reaching out to my friends and neighbors to encourage them to also file a informal complaints with the FCC at consumercomplaints.fcc.gov . My findings are attached to my FCC case

here: https://goo.gl/mQt2DB

and here: https://goo.gl/RFszMh

I will keep canvassing my entire neighborhood with flyers until at least 5 people file informal complaints against AT&T. Once those 5 informal complaints are filed I will seek an attorney who will then file a formal complaint on our behalf. Once we have a formal complaint I filed I will contact the local news media and inform them of the service we have been receving. I will then gather all the relevant links to the materials published in the media and repost on blogger. I will use social media such as facebook, twitter, reddit and other platforms to highlight the difficulties we have been facing. I will then leverage all of this coverage to go back to my neighborhood and I will canvas again with higher quality fliers which illustrate the ammount of work we have done to make the community aware this is an issue. Then I will attempt to get 20 more people in my neighborhood to file informal complaints with the FCC and I will add them as concerned citizens to our formal complaint with the FCC against AT&T.

If even one of us gets any refunds at all through this process I will recanvas with fliers which explain in detail the value of the refunds we recieved and how anyone in our community can take specific steps to seek a refund if they believe they have recieved poor service. My goal will be that 50 people in my neighborhood seek refunds of atleast 2 months of service charges or more.

My VRAD location is at these GPS coordinates: https://goo.gl/maps/63uqrfdsJWt

This VRAD services approximately 3800 residences. I only need 1.3% of my neighborhood to respond to my canvasing before I am able to get 50 people mobilized to submit requests for partial refunds.

I am pretty certain I know what the problem is and how to fix it based on my internet tests. If you would like me to work with one of your senior level technicians to get this problem fixed I'd be more than happy to speak with them by phone. I estimate that with one change request and an outage window of approximately 3-4 hours two highly skilled technicians one working at the VRAD and the other working at the CO could get these circuits working with 99% efficiency. So with preparations for a partial redesign of this VRAD it would take approximately12 man hours of work before it could be properly rebalanced so that there would be less than 1% packet loss experienced by users.

I would even be willing to bring the service technicians working at my local VRAD pizza and drinks during the outage window. My only question is how can I get in touch with your senior technician so that we can get people's service restored?

Thanks

Joshua