Over the last few weeks, Dave and I have been pushing something we have wanted for NXT for ages now: a real ticketed Helpdesk with Knowledge Base!We approached Testdruif , who has a lot of experience in this field and he has set up a complete system for us.We then asked the people who were seen to be very helpful to new users and asked them whether they wanted to help out in manning this Helpdesk and they all agreed!So, from this point on, we have a fully functional Helpdesk for people to bring their issues to: http://nxt.org/support/ The desk is manned by:CryptKeeperkwilliamsLocoMBMartismartisPeter2615ShinTosch110testdruifEvilDaveDamelonWe have a good mix of people in there, so we are confident we can answer most questions.We can also see which questions are asked a lot and either make FAQs for these, or refer them to the devs for fixing. Feedback is key to success!We want to run this system for a while to see how it works, and after that, we may reach out to other people, but 10 people is a very well staffed team.Please consider donating to the people who are making this happen. Of course, we are also looking into giving these people something for their timeThe ticketing system is also a funnel for business requests and support.We believe we are the first platform to do this and it's an important step.