ETH Deposit and Withdrawals Issue: Provide This Information And Help Us Clear The Transactions

This post is also available in: 简体中文 (Chinese (Simplified)) 한국어 (Korean)

The withdrawal manner of ETH is processed by a regular transferring address, due to the difference between ETH and transferring method base on the encrypted coin from the mode of utxo. The intensive roll in and roll out activities of ETH base on a single address which may require sequential transferring in order to complete the process, however, the processing performance has been majorly degraded. The congestion of network may enable a more massive detention of sequence even from a single ETH transferring activity, even unable to be collected by the miner when there’s a situation of transferring overtime. We are currently focusing on the transferring from single address to multiple addresses which may under certain degree relief the issue of token transferring detention of erc20 and ETH. The upgrade may take a few business days.

Please fill in the following form and provide us with some details so we can clear the withdrawals and deposits.

Form: https://docs.google.com/forms/d/e/1FAIpQLSeIgNh-MSGQ0WMyVIUDNwBHJPPaAVwtN_-LYIc3UPwK9Qv5OQ/viewform

Thank you for your support,

The KuCoin Team.