But judging from my swamped inbox after last Sunday's column about a three-week Comcast flub, and last week's strange tale of a customer whose name was replaced on his account with a seven-letter epithet, "Comcast phone rep" is starting to look like a gig worth hazardous-duty pay. Unless you're immune to psychological pain, how often can you blithely tell people that you're really, truly sorry the company missed an appointment, can't seem to fix a billing error, or insist on transferring fed-up clients to "customer retention" when they just want to cancel?