This is the first review/complaint I've ever written in my 28 years of age.



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I've been using the Razer Naga model for about 10 years; I believe it's been redesigned twice since then. I love this mouse obviously, I've purchased this mouse a total of 3 times. Three times I've paid out of pocket because it was out of warranty (with no complaints). The first two times the mouse click 1 ceased to function. The last time I had to retire my mouse was due to tracking issues. I just bought this model last year June 28th and it has already malfunctioned, I cannot move the mouse horizontally only vertically.



Here’s where the real issue lies, over the course of 2 weeks I have already reached out to Razer’s Customer Support team to get this resolved. They told me they did not have the model in stock and I would have to wait for them to restock (no telling how long). They offered me another model which I had no interest in because its wireless. I called to speak with a supervisor to discuss another form of compensation and they promised to call me in two hours, never heard back from them. I called back a couple days later and wait on hold for 30 minutes only to be introduced to a dial tone. A long term customer who currently uses three of their products: Black Widow Chroma V2 Keyboard, Chroma Mouse and Firefly and I get this treatment.



Currently I am looking at other brands and options, I will still give Razer a chance to rectify this situation however I do not expect much from them.



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I gave them one last chance and showed them the review I was going to leave. I was able to speak with a manager by the name of Tim and he stated he was going to send me a different model (which I agreed to) along with a mousepad for the inconvenience. He promised to overnight it and call me at 12:00 PM today. He never called, when I called his office they stated he was not in and they didn’t know when he would get in. I asked the customer service rep if my case was resolved and questioned him if they sent the items promised. He did not know and would need to have a supervisor call me back; and thus the whole endless loop begins again.



I’m exhausted, my device is under warranty and I feel like I owe them something. I feel defeated; I am going to get them to eventually send me my items. However my next mouse I purchase will be a different brand.