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The American company Microsoft released their own video game console in 2001. The Xbox console then became available outside of the US in 2002. Over the years, newer Xbox consoles have been released with successful sales. These include the Xbox 360, Xbox One, and Xbox One X. The online gaming service Xbox Live has also been around since 2002. Millions of players worldwide use Xbox Live and the Xbox Live Marketplace. The Xbox has distinctively shaped controllers, which can be customized. Accessories are available to enhance the gaming experience, such as the Xbox Kinect. This is a motion-sensing webcam device to control the Xbox with gestures and spoken commands.

Microsoft Xbox Contact Numbers

Call these helplines if you need assistance with your Microsoft Xbox.

Department Opening Times Customer Services (Mon – Fri) 9am – 9pm

(Sat – Sun) 10am – 6pm Xbox 360 Support (Mon – Fri) 9am – 9pm

(Sat – Sun) 10am – 6pm Xbox One Support (Mon – Fri) 9am – 9pm

(Sat – Sun) 10am – 6pm Xbox Windows 10 (Mon – Fri) 9am – 9pm

(Sat – Sun) 10am – 6pm Xbox Account (Mon – Fri) 9am – 9pm

(Sat – Sun) 10am – 6pm Xbox Billing (Mon – Fri) 9am – 9pm

(Sat – Sun) 10am – 6pm

Customer Services

Find out where to buy an Xbox, and if there are currently any special offers or bundles available. Check the release dates for the biggest upcoming games, or find out which games are the most popular. Look into the Xbox Game Pass if you are interested in playing exclusive game trials for a monthly fee. Find out how to redeem a gift card for your Xbox. You can call with a complaint if you have had a negative experience playing on your Xbox or with customer service. Challenge an account suspension, or report another player for violating the Code of Conduct on Xbox Live.

Xbox 360 Support

The 360 is one of the most popular gaming consoles ever, so you might not have even updated to an Xbox One yet. You are probably familiar with how to use your Xbox 360, but if something stops working then you can call for guidance. Find out how to connect to Xbox Live using a Windows or Mac computer instead of your router. Learn the best location to store your Xbox 360 and Kinect to optimize its performance if it is no longer the same standard as it used to be. If you have difficulties with Xbox 360 headsets, wireless controllers, network adapters, or storage, then call for help.

Xbox One Support

The team can help you to get started with setting up the new console. This includes connecting the controllers, headsets, Kinects, and remotes. Get help with USB accessories, including the Play & Charge Kit battery pack for your controllers. Find out if your Xbox One is compatible with 4K and HDR video streaming to enjoy the highest definition gaming experience. Learn how to set up live TV with OneGuide, and set up voice commands or link to digital surround sound. Find out how to become an Xbox Insider, or how to play Arena tournaments on Xbox Live.

Xbox Windows 10

They can advise you how to connect an Xbox controller, headset, or Kinect for Windows to your PC. You can also find out where to download games to play on the Xbox app and how to connect to Xbox Live from your computer. If you need to calibrate your Xbox controller or update your app and can’t get something to work, just call for help. You can also set up family accounts on Xbox for Windows 10, and swap between Microsoft accounts. Call to check the system requirements for using the app.

Xbox Account

My Xbox is the area where you can manage your Xbox account. Get help with creating, updating, or changing your Microsoft account on your Xbox. You can also find out how to create a child account and set up parental controls to prevent unauthorized purchases. You can amend your profile and change your Gamertag and picture. Make a note of the error code and message details so that an Xbox advisor can tell you how to resolve it. Call for more information about your Xbox warranty and accidental damage coverage if you need to book a repair service for your Xbox product.

Xbox Billing

Keeping track of your purchases and payments through Xbox Live is important. If payment is declined, you will have to add a new payment method and transfer the rest of the outstanding balance. If you do not keep on top of payments for your subscriptions, you may not be able to access them. Call for assistance with paying off past balances so that you can continue to use Xbox Live. You can also find out how to redeem a pre-paid card or promotional code as a payment method. Upgrade to Xbox Live Gold for even more benefits, or downgrade or cancel your subscription.

Other Ways to Contact Microsoft Xbox

Calling is the most direct way to get help for your Xbox issue. Other than that, you can try reaching out to Microsoft online. Send a message on the Xbox UK Facebook page, or send a tweet directly to @XboxSupport on Twitter. 24/7 support is available if you join the discussions on the Xbox forums. There are plenty of fellow gamers like you and Xbox experts who can volunteer their services and give you advice. Unfortunately, there is no direct e-mail address for Xbox customer services, as there are online resources to resolve many FAQs. If you would like to make a formal complaint about something, write a letter and send it to Microsoft’s UK head office. Specify that it is about an Xbox.

Department Address UK Head Office Microsoft Campus

Thames Valley Park

Reading

RG6 1WG