[Important] Important Notice for Square Enix Account Users

In order to strengthen the security of the Square Enix Account system, support for the SSL 3.0 protocol will end on Jul. 22, 2015.



Due to this change resulting in only TLS 1.0, TLS 1.1, and TLS 1.2 protocols being enabled, it is possible that some browser settings may prevent use of the Square Enix Account system.



Please follow the steps below to confirm and configure your browser settings to allow TLS 1.0, TLS 1.1, and TLS 1.2 protocols.





[Affected Services]



・FINAL FANTASY XIV

・The Lodestone

・Mog Station

・FINAL FANTASY XIV: Libra Eorzea

・FINAL FANTASY XIV Forum

・Square Enix Account Management System

・Square Enix Support Center





[Steps to Confirm/Configure Browser Settings]



■Windows

▽Internet Explorer 11

Please update to the latest version.

※If security settings have been configured individually, please disable SSL 3.0 and enable TLS 1.0, TLS 1.1, and TLS 1.2.



▽Internet Explorer 10 and earlier

1. Open "Internet Options"

(Tools > Internet Options)

2. Open the "Advanced" tab

3. Uncheck the checkbox for "Use SSL 3.0"

4. Check the checkboxes for the following items:

・Use TLS 1.0

・Use TLS 1.1

・Use TLS 1.2

※May differ by version



▽Firefox

Please update to the latest version.

※If config settings have been configured individually, please disable SSL 3.0 and enable TLS 1.0, TLS 1.1, and TLS 1.2.



▽Chrome

Please update to the latest version.

※If config settings have been configured individually, please disable SSL 3.0 and enable TLS 1.0, TLS 1.1, and TLS 1.2.



■Mac OS X

▽Safari

If you cannot access the above services normally,

please update your software and OS X to the latest version.



▽Chrome

If you cannot access the above services normally,

please update to the latest version.



■Smartphone

▽iOS Safari

If you cannot access the above services normally,

please update your software and iOS to the latest version.



▽All Android browsers

If you cannot access the above services normally,

please update your system software to the latest version.



■Game Console

If you are unable to access the above services,

please update your game console software to the latest version.

Sony Computer Entertainment systems: System Software Update





※Edited on Jul. 22, 2015 5:00 a.m. (PDT)

Added information regarding SSL 3.0 settings in Windows browsers.