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While their numbers appear to be falling, Calgarians issued thousands of complaints against city transit employees in 2018.

Last year, 311 calls and other contacts from the public produced 7,238 employee conduct comments or complaints.

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While he didn’t have precise numbers on how many were directed negatively against staff, Calgary Transit’s Stephen Tauro said “10 per day were related to driving concerns, a quarter were employee conduct concerns and 30 per cent were positive or commendations.”

But he said another positive is that the overall number of calls has gone down from 9,200 in 2016.

In a tally of 311 calls to the city over a range of services that year, Calgary Transit employee conduct ranked 15th among the top 20 of contacts made, but in 2017 and 2018 it didn’t make that list.

“It’s a good thing we’re on a downward trend,” said Tauro.

He said the number of complaints isn’t large when considering more than 500,000 people ride CTrains and buses daily, and are served by 3,000 employees and contractors.