Sometimes, technology really does solve our everyday problems.

Comcast launched a new feature in its MyAccount app that tracks the company's technicians. You'll still have to wait around for the cable guy, but the days of hanging out for hours for that knock at the door may be coming to an end.

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If you're waiting on an appointment, the app will send an alert when a technician is about 30 minutes away. Users will then be able to track the technician on a map.

"We’re hoping this will prevent our customers from just needing to sit at home and wait," said Charlie Herrin, senior VP of customer experience for Comcast Cable, in a press release. "They can check the app from the office, or wherever they are, and head home when they see we’re on our way. If we are running late, which can happen if our tech gets tied up at someone else’s house, we will let folks know that too, and provide real-time status updates so they can plan accordingly."

Image: Comcast

Users are presented with a map that shows the location of the technician, a feature similar to Uber's map that tracks drivers, which has recently come under fire.

The Comcast app will also let users rate technicians' service. The feature is entering a trial phase near Boston, and is slated to roll out more broadly in early 2015 to both Android and iOS versions of the app.

The new features comes at a sensitive time for Comcast. The cable and entertainment conglomerate is currently working through regulatory checks on its acquisition of Time Warner Cable, a deal that some consumer advocates have warned is likely to negatively affect customer service. Comcast and TWC are already poorly rated in customer satisfaction surveys.

Tim Wu, a renowned professor that coined the term "net neutrality," recently noted in the New Yorker that mergers are rarely good for customers, comparing the Comcast/TWC merger to the combination of United Airlines and Continental Airlines.

"The United story should affect how we consider present and future mergers, like the proposed takeover of Time Warner by Comcast," Wu wrote. "Two companies, neither renowned for customer service, want to merge, with nary an indication of how this might be good for the public. Rather, there is good reason to think that the outcome will be another United Airlines, and that the nation’s largest cable company will offer higher prices and poorer service while trying to prevent new forms of television, like Internet TV, from getting better or cheaper."