Company Profile Malindo Air (IATA Code: OD; ICAO Code: MXD) is the result of a cooperation between Malaysia’s National Aerospace and Defence Industries and Indonesia’s Lion Air. Hence, the name Malindo from Malaysia and Indonesia. It operates from Kuala Lumpur International Airport (KLIA) and the Sultan Abdul Aziz Shah Airport (Subang Airport, Subang SkyPark, or LTSAAS). Starting with domestic flights, it is currently operating 40 routes to domestic Malaysian and international destinations, such as Indonesia, Bangladesh, Thailand, Australia, India, Nepal, Sri Lanka, Singapore, and Pakistan. Considering the fact that the airline offers low, competitive fare while also giving premium in-flight services, Malindo Air counts as a hybrid airline. The airline has received, 2 years in a row in 2017 and 2018, APEX Four Star Major Regional Airlines. It also has been awarded as Malaysia Best Employer Brand Awards 2018, TOP Recognition - Malaysia SME® Preferred Airline Partner, CAPA’s 2016 Asia Pacific Regional Airline of the Year and Airline of the Year (Passenger) at the KLIA Awards 2014. Currently, their offices are spread across Malaysia and international flight destination cities such as Kochi, Lahore, Chittagong, Brisbane, Bengaluru, Islamabad, Yangon, and Trivandrum. In Kuala Lumpur, their office address is at the Leval 1, Unit 24 Departure Hall, KL City Air Terminal, KL Sentral Station. Other office addresses can be seen on their official website.

History Malindo Air was established as a joint venture in 2012 by the National Aerospace and Defence Industries of Malaysia and Indonesia’s Lion Air which is the reason why it is named Malindo – from Malaysia and Indonesia. Its first flight was in March 22nd 2013, from its base in Kuala Lumpur to Kota Kinabalu, Sabah, Malaysia. From there on, the airline expanded to offering international flights to countries in the region such as Thailand, India, Bangladesh, Sri Lanka, Nepal, Singapore, Australia and Pakistan. Its first international flight was only a few months after its inaugural flight, on 28 August 2013 to Dhaka, Bangladesh. In 2014, the airline announced its new flight route in 2015: Kuala Lumpur to Visakhapatnam, India, making it the only carrier to fly directly there. The same year, it also started a new route from Ipoh to Singapore, followed by Penang to Trichy. An inflight service upgrade was also done with the addition of Malindo WiFi and Malindo Mobile, as an enhancement of the B737-900ER fleet.

Flight Attendant For the uniform, Malindo Air combines details from various cultures in the Southeast Asia. The white kebaya top takes inspiration from the Central Java traditional clothing. The long, high-slit purple skirt is a combination of motifs from the Sasak Tribe, and Kain Songket.

Fleet Type Quantity ATR 72-600 14 Boeing 737-800 20 Boeing 737-900ER 6 Malindo Air provides different aircraft for different routes, where ATR has only one seat class while Boeing serves both Economy and Business classes.

Call Center If you have any question for the airline or are facing issues during your flight such as lost baggage or delayed flights, you can directly contact the airline. One of the ways to contact the airline is by sending an email to customer_care@malindoair.com. The Malindo Air customer service call center can be contacted on one of the following phone numbers