Rochelle Ritchie, a former spokeswoman for the U.S. Congress and the Baltimore State’s Attorney’s Office, said Friday that she recently reported accused bomb suspect Cesar Sayoc of threatening her on Twitter. The company’s “bs response”: No violation was found.

Hey @Twitter remember when I reported the guy who was making threats towards me after my appearance on @FoxNews and you guys sent back a bs response about how you didn’t find it that serious. Well guess what it’s the guy who has been sending #bombs to high profile politicians!!!! pic.twitter.com/xBY8FMbqnq — R O C H E L L E (@RochelleRitchie) October 26, 2018

The now-suspended account @hardrock2016 has been linked to Sayoc, who allegedly mailed bombs to critics of President Donald Trump.

“Though we are still analyzing the devices in our laboratory, these are not hoax devices,” FBI Director Christopher Wray said in a press conference Friday hours after the arrest.

The defendant is a registered Republican, according to voting records obtained by Law&Crime.

“We will see you 4 sure,” the @hardrock2016 account allegedly wrote to Ritchie. “Hug your loved ones real close every time you leave you home. [sic]”

Twitter determined that there was no violation of the company’s rules against abusive behavior, according to the “bs response” posted by Ritchie.

The site declined to comment on Ritchie’s complaint, and cited the ongoing criminal investigation into Sayoc.

I asked Twitter about this tweet. Spokesperson: “This is an ongoing law enforcement investigation. We do not have a comment.” https://t.co/Nl00tEYl1H — Blake Montgomery 💀 (@blakersdozen) October 26, 2018

Law enforcement investigation or not, the company usually says little, if anything, about how it handles alleged threats and harassment on the platform. Spokespeople often cite security and privacy reasons for declining to explain. Critics have accused the site of inconsistently applying its rules and being opaque about its enforcement practices, and even enabling white supremacist and misogynistic viewpoints. CEO Jack Dorsey has said that they are working to improve user experience on the platform.

“This is an ongoing law enforcement investigation. We do not have a comment,” a Twitter spokesperson told Law&Crime.

Update: Twitter admitted Friday evening that it made a mistake, and said “We are deeply sorry for that error.”

“The Tweet clearly violated our rules and should have been removed,” a statement on the Twitter Safety account reads.

An update. We made a mistake when Rochelle Ritchie first alerted us to the threat made against her. The Tweet clearly violated our rules and should have been removed. We are deeply sorry for that error. — Twitter Safety (@TwitterSafety) October 27, 2018

We are investigating what happened and will continue to work to improve how we handle concerns raised by anyone on Twitter. — Twitter Safety (@TwitterSafety) October 27, 2018

We want Twitter to be a place where people feel safe, and we know we have lot of work to do. — Twitter Safety (@TwitterSafety) October 27, 2018

Matt Naham contributed to this report.

Editor’s note: This article was updated after publication with responses from Twitter.

[Image via Twitter screengrab]

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