At BookMyShow, customer experience has always been at the forefront of every feature we offer. This not only includes your booking experience or your on-ground experience but also security and data privacy.

This is an important update in our security policy & process.

Keep your passwords unique for different sites

Recently, we had a few incidents where users’ accounts were misused to purchase gift vouchers and tickets, especially those linked to certain wallets or quick pay options. After a thorough investigation, we found that the affected customers had been part of data breaches on various other consumer internet platforms and were, unfortunately, using that same password for their BookMyShow account as well. We strongly recommend you to use a unique password for your BookMyShow account and do the same for your accounts on other sites as well.

Your BookMyShow account is secured

Our investigation did not find any reason to believe that the BookMyShow user database has been compromised. We would like to assure all our customers that there has been no data or information leak from BookMyShow. No sensitive data is available on any public domain and all payment-related data is secure.

Ensuring top class security

With an increase in data breach reports of reputed internet companies and rising data security concerns, we have decided to address it well-beforehand. Here are a few highlights.

Your data is 100% encrypted and secure in accordance with PCI standards. It is stored using a hashing algorithm and decoding is highly unlikely unless it’s a common word. We have stopped all email-based registrations more than a year ago. BookMyShow new registrations are either with the Mobile number and OTP or Social logins; Facebook and Google

In the coming days, we will be sending emails to all customers who do not have a verified mobile number on their profile with a link and steps that will enable them to do so.

The security of millions of our users has always been and continues to be the top priority for us and we assure you that the safety of your BookMyShow account will not be compromised.

Here’s to a more secure entertainment experience!