Phoenix Police Chief Jeri Williams has launched an investigation into the incident after seeing the video that was recorded by a witness. “I, like you, was disturbed by the language and the action of the officer,” the chief said in a Facebook post. “I assure you this incident is not representative of the majority of our Phoenix police officers.”

Phoenix Mayor Kate Gallego released a statement over the weekend saying “there is no situation in which this behavior is ever close to acceptable.”

An alarming video was captured Arizona police officers aiming a firearm, yelling obscenities and threatening to shoot a Black family after their 4-year-old daughter walked out of a store with a doll last month according to Huffpost.

The confrontation started as officers responded after receiving a call for a allege shoplifting on May 27. Officers yell at 22-year-old Dravon Ames, his pregnant fiance, Aisha Harper, 24, and their two young children to get out of their vehicle. Harper was in the backseat with the kids, told police that she couldn’t open the stuck door and that she had her baby on her lap, then an officer can be heard on the video becoming increasingly agitated.

The officers involved in the incident have now been placed to desk duty. The family is now suing the police department and the city of Phoenix for $10 million. The suit claims officers “committed battery, unlawful imprisonment, false arrest, infliction of emotional distress, and violation of civil rights.”

“Get out of the fucking car” the officer said. The proceeded to say “I’m going to shoot you in your fucking face.”

“I’m gonna put a cap right in your fucking head” he added. Then Harper pleads with the officer, “Don’t point it at my kids.”

According to the family, Ames was forced to the ground by an officer as he got out the car and was handcuffed. Then he was pushed against the car and kicked in the right leg.

The couple added, the police attempted to wrestle her younger child away from her. On the tape an officer can be head ordering her to put the baby down and she responds, “She’s a baby, she can’t walk.”

Although the couple was detained, neither were arrested or ticketed, The Phoenix New Times reported. The store did not press charges.

Mayor Gallego said she was “sick over what I have seen in the video,” calling the incident “completely inappropriate and clearly unprofessional.”

“As a mother myself, seeing these children placed in such a terrifying situation is beyond upsetting” Gallego added. The mayor apologized to the family and vowed to speed up the schedule for equipping all officers with body cams.

My statement on the May 27th Phoenix Police incident: pic.twitter.com/1mYHQQbhWv — Mayor Kate Gallego (@MayorGallego) June 16, 2019

According to an initial police report, the family drove away from the store even through they were ordered to stop and Ames yelled at an officer when he finally pulled over according to according to ABC News 10. Adding Harper and her children were “moving frantically” in the backseat and officers thought she may have been armed. However, a police report posted on Facebook over the weekend failed to mention those same details. The report said Ames was stopped that he had shoplifted a package of underwear, and that he was driving with a suspended license.