Ranked Queue Debug | Server Stability

To Read on the Forums : http://forums.smitegame.com/showthread.php?157378-Server-Stability-Ranked-Queue-Debug&p=822658



Hey Everyone,



As you are all well aware, we have been experiencing issues with Server Stability and our Ranked queue. We have begun to find issues that we are working on fixes for, but the core issue is still unknown.



Our Platform Team (Programmers who are responsible for Server Stability, Maintenance, and Support) are adding debug code to the live Match Manager in an effort to find the core issue. This will enable them to log more data and have much more information available to fix any issue that is currently there.



However, to get this data we need players to play matches. We will be re-opening the Ranked Queue with the Debug Code implemented and request that players play Ranked Matches while it stays active. Any Wins/Losses during this time will be recorded since they are real live Matches, but if the servers or the Ranked mode goes down those matches will be forgiven and will not count against your progress in qualifiers. (This also includes if the lobby crashes.)



Once we have this data our Platform Team will be much more successful in squashing these bugs. They have been working overtime due to the issues and will continue to be working until things are resolved.



We are sorry that the last week has been brutal. Once we have these issues resolved and SMITE is stable we will be discussing everything internally that happened, what we are learning from it, and will convey that to you all to keep you informed.



Again, sorry for the downtime and we are doing our best to resolve the issues.



Thanks.

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