Let’s use the Juji platform (https://juji.io) for this task. Once you log in, click on “+ AI Helper” to create a chatbot. For this exercise, let’s use a blank template as shown below.

Create a new AI Helper and choose the blank template to start with

Then, click on “Customize Chatbot” and then go to the Q&A BOARD directly.

Edit Questions and Answers on Q&A BOARD

First, click on the “Download” button to download the CSV template. All you need to do is to fill in your Questions and Answers as following:

Sample Q&A csv content

The ID column is useful for you to group the alternative expressions of a question so they can share the same answer(s), although the chatbot can also automatically detect many matched question expressions. A comment is optional. You can learn more about the format here.

Once you are done, save it into a csv file (simply choose to “Save As…” a .csv in Excel) and then upload it.