Note: Information in this article may be outdated and services listed below deprecated or unlisted. If you experience trouble recovering misplaced transactions, contact Trezor Support via Trezor Help Center.

For cryptocurrencies to be more user-friendly, they should be easily distinguishable from each other from the very first look. Since there are no physical bills, this is made slightly difficult, but it is not impossible. After all, there are different wallets for different currencies, different tickers or labels, but most importantly, different address formats. In fact, distinctive addresses are the last thing that keep you from sending your coins to the wrong wallet. Unfortunately, as we have lately witnessed, this protection has failed with Litecoin’s P2SH addresses and with the Bitcoin Cash hard fork. As a consequence, many transactions were sent to wrong addresses, into incorrect accounts and wallets.

While we cannot solve the address problem of cryptocurrencies, we have developed a tool for TREZOR users, which, in most cases, can extract coins sent to wrong addresses. The coin recovery tool can be found here.

Most common combinations

The tool is relatively straightforward to use, but still, let’s go over the most common cases.

Litecoins sent to a bitcoin, 3-address (P2SH)

With the activation of SegWit on the Bitcoin network, we introduced new accounts in TREZOR Wallet, making new Bitcoin P2SH addresses available to all TREZOR users. However, there was a negative side effect. As many Litecoin services only accept transactions to a 3-address, this step has inadvertently led to some users sending litecoins to 3-addresses generated in the Bitcoin wallet, instead of the M-addresses in the Litecoin wallet.

Please use the option “I have accidentally sent litecoin to a bitcoin, 3-address in my TREZOR.”

Bitcoin cash sent to a bitcoin, 1-address

This is another common case, which can be reverted by using the initial coin splitting tool, or the new coin recovery tool.

Please use the option “I have accidentally sent bitcoin cash to a bitcoin, 1-address in my TREZOR.”

Bitcoin cash sent to a bitcoin, 3-address

Unfortunately, this option is not available in the recovery tool, as SegWit is not activated on the Bitcoin Cash network. As a consequence, there is no safe way how to recover your bitcoin cash sent to a P2SH address. This applies to bitcoin cash sent to litecoin 3/M-addresses too.