What is Apple Trade In? Apple Trade In is a device trade-in program offered by Apple. We work with our trade-in partner who gives you an estimated value based on the device information you provide. If you accept the quote, our partner will send you shipping materials (at no cost to you), and you can send in your device. Our partner will inspect your device, and if it is in the condition stated, you’ll receive an Apple Store Gift Card for the quoted amount. If the device is not in the stated condition, our partner will send you a new quote. You can either accept the new quote or have your device sent back (at no cost to you).

Does Apple offer recycling? Yes. Apple Trade In lets you recycle any Apple device and devices from Apple owned brands at any Apple Store and online. We’ll make sure it’s recycled responsibly or given a chance to be used again. Some devices may also be eligible for credit. You can bring your batteries and old Apple-products to any Apple Store, and we’ll recycle them responsibly, free of charge. We accept any small product or battery without purchase of a new product or battery. Visit www.apple.com/ ae/trade-in/ for more information about our recycling services.

Should I choose a trade-in refund or an Apple Store Gift Card? If you’re ready to buy a new product at an Apple Store, you can bring your old device with you. If it’s eligible for trade-in, we’ll apply an instant credit at the time of purchase. The only exception is that we don’t currently accept iMac trade-ins in the Apple Store. Alternatively, you can trade in your old device online for an Apple Store Gift Card via email that you can apply to any future Apple purchase. And no matter how you use Apple Trade In, if your device has no trade-in value, you can always recycle it responsibly for free.

What devices are eligible for Apple Trade In? Select iPhone, iPad, Mac, Apple Watch and third-party smartphones are eligible for a trade-in refund or an Apple Store Gift Card. And all Apple devices are eligible for recycling. Either way, hand us your used devices and we will handle them responsibly.

What happens to my device once I trade it in or recycle it? When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.

How long does the entire process take? The entire trade-in process takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.

How do I follow the status of my trade-in? You can follow the status of your trade-in by using our trade-in partner’s status portal.

Will I receive the quoted value? Our trade-in partner will inspect your device. If it’s in the condition described, you will receive the quoted value in the form of an Apple Store Gift Card. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote and receive an Apple Store Gift Card or reject it and have your device sent back to you for free.

Which devices are eligible for trade-in with Apple Trade In? All Apple products are eligible for recycling, and some are also eligible for credit. Either way, give us your used devices, and we will always recycle them in a responsible way.

Can I cancel my trade-in? If you haven’t shipped your device yet, you can cancel your trade-in by visiting our trade-in partners’ sites.

Do I have to send in my device’s accessories (charger, cables, and so on)? In some cases, your trade-in value can vary depending on whether you send in your power adapter. You don’t have to, but you can send in your chargers and cables, and we will recycle them for you.

Can I trade in a device at an Apple Store? Yes, the Apple Trade In program is available on apple.com as well as in all our retail stores. The only exception is that iMac trade-ins are currently not accepted in the store.

Can I trade in or recycle more than one device at a time? You can trade in as many devices as you like, but we accept only one device per transaction.

How do I pack my device for trade-in? Once you fill out your trade-in information online and verify your email address, a trade-in kit will be shipped to you within 3–5 business days. The kit includes instructions on how to prepare, pack, and ship your device.

How do I pack my device for recycling? Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below: Discharge the unit to less than 30%.

Do not ship electronics that are disassembled into parts.

Do not ship electronics with swollen or damaged batteries.

For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, on all sides before placing inside a corrugated box.

Ship only one device per box.

Where do I take my package for shipment? Follow the shipping instructions provided by our trade-in partners.

When will I get my Apple Store Gift Card? It depends on our partners, but usually your Apple Store Gift Card will be issued within 1-2 weeks of shipping your device.

How do I find my serial number? To find your serial number, follow this guide

What happens to my personal information after I send in my device? Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.

I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What should I do? Contact our trade-in partner via the email or phone number in your confirmation e-mail.

What if I can’t print my shipping label or find my shipping instructions? Contact our trade-in partner support.

How do I turn off Find My iPhone, Find My iPad, or any other Apple device from my account? To turn off Find My iPhone or Find My iPad on your device: Tap Settings. Tap Apple ID, then tap iCloud. Turn off Find My iPhone or Find My iPad. To turn it off via iCloud (if you do not have your device): Follow this guide.

Do I have to provide a proof of purchase for the device I’m trading in? No, proof of purchase is not required to trade in a device with Apple Trade In.

How long do I have to send my device to you? The estimated trade-in value can vary depending on the trade-in partner, but is usually valid for around 14 days, and we encourage you to send the device to our tradein partner within this timeframe to ensure getting this value.