If you already received activation SMS, just login to Bioscope using the Grameenphone number and you'll be able to watch prime. If you are still unable to access prime videos; we are really sorry for the delay. Requesting you to try the 'Already have a prime pack' or you can contact us via our Facebook page ( https://www.facebook.com/bioscopelive/ ) or email us at support@bioscopelive.com.