Amazon.com’s Jeff Bezos has responded in blunt terms to a New York Times exposé about his company, firing back that he would resign if working at the e-commerce giant were as awful as the article suggests.

The Times piece, published on Saturday, put a fresh spotlight on the work environment at the hard-driving company.

“I strongly believe that anyone working in a company that really is like the one described in the NYT would be crazy to stay,” the Amazon AMZN, +0.18% founder and CEO wrote in an email to employees that was obtained by MarketWatch. “I know I would leave such a company.”

The Bezos message, whose authenticity Amazon confirmed to MarketWatch, also said the Times story “claims that our intentional approach is to create a soulless, dystopian workplace where no fun is had and no laughter heard. Again, I don’t recognize this Amazon and I very much hope you don’t, either.”

The Bezos email noted that the Times piece features “anecdotes describing shockingly callous management practices, including people being treated without empathy while enduring family tragedies and serious health problems.”

The email went on to tell employees to contact Bezos or Amazon’s human-resources staff if they know of any incidents resembling those reported, saying that Amazon’s “tolerance for any such lack of empathy needs to be zero.”

Outside the Box:Seven key criticism of Jeff Bezos’s approach to management

Beyond the rebuttal from Bezos, a former Amazon employee has written a post on LinkedIn that derides the Times report as a “hatchet job,” as noted in MarketWatch’s Need to Know column on Monday.

Below is the full text of the Bezos staff email:

Dear Amazonians,

If you haven’t already, I encourage you to give this (very long) New York Times article a careful read:

http://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html

I also encourage you to read this very different take by a current Amazonian:

https://www.linkedin.com/pulse/amazonians-response-inside-amazon-wrestling-big-ideas-nick-ciubotariu

Here’s why I’m writing you. The NYT article prominently features anecdotes describing shockingly callous management practices, including people being treated without empathy while enduring family tragedies and serious health problems. The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day. But if you know of any stories like those reported, I want you to escalate to HR. You can also email me directly at jeff@amazon.com. Even if it’s rare or isolated, our tolerance for any such lack of empathy needs to be zero.

The article goes further than reporting isolated anecdotes. It claims that our intentional approach is to create a soulless, dystopian workplace where no fun is had and no laughter heard. Again, I don’t recognize this Amazon and I very much hope you don’t, either. More broadly, I don’t think any company adopting the approach portrayed could survive, much less thrive, in today’s highly competitive tech hiring market. The people we hire here are the best of the best. You are recruited every day by other world-class companies, and you can work anywhere you want.

I strongly believe that anyone working in a company that really is like the one described in the NYT would be crazy to stay. I know I would leave such a company.

But hopefully, you don’t recognize the company described. Hopefully, you’re having fun working with a bunch of brilliant teammates, helping invent the future, and laughing along the way.

Thank you,

Jeff