IT GENERALIST

SUMMARY:

The individual is responsible for analyzing, designing, installing, configuring, maintaining, and repairing of network infrastructure. Individual will perform a wide variety of evaluation, maintenance, installation, and training tasks to ensure the network performance meets company and user satisfaction. Individual provides direction, information, and recommendation regarding network configurations and installations. IT Generalist administers and maintains network backbone infrastructure including, but not limited to, routers, switches, firewalls, intrusion detection systems, content filtering platforms, wireless access points, and telecommunications systems.



ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

Maintain a thorough understanding of the basics behind the internet and its workings (Firewall, IPS, Web Filtering, Security, IP Routing, VPN, Email routing, SPAM, etc).

Aids the IT Generalist II, IT Help Desk Technicians and IT Application Support Team in administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, VMware, SANs.

Works closely with the IT Manager on new projects and will need to be able to write and present Project Management Documentation.

Supports the IT Application Support Team in the installation, maintenance, and troubleshooting of Enterprise and Desktop hardware and software.

Maintain a thorough understanding of the LAN.

Designs, builds, configures, administers, and maintain network backbone infrastructure including, but not limited to, routers, switches, APs, firewalls, intrusion detection systems, content filtering platforms, WAP, and telecommunication systems.

Monitors assigned systems activity and makes recommendations for improving utilization, security, and integrity of systems.

Troubleshoots network performance issues, analyzes network traffic, and provides capacity planning solutions.

Diagnose, resolves, and documents, hardware and software network problems in a timely and accurate manner, and provides end user training and support where required in accordance with the SCDC mission, vision, and core values.

Conduct quarterly maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impacts.

Manage assigned projects and program components to deliver services in accordance with established objectives.

Prepares and maintain records and documentation for assigned systems.

Develop backup routines and disaster recovery protocols and validates them by regular testing.

Oversee documentation and maintenance of the network cabling plant.

Plans, coordinates, and implements network infrastructure security measures in order to protect data, software, and security threats.

Proactively monitors and maintains intrusion detection systems to identify and neutralize network security threats.

Ensures compliance of all assigned systems with applicable regulatory frameworks.

Assists IT Team by providing backup/relief support for all positions, as necessary.

Performs other duties as assigned.

Responsible for maintaining a consistent, regular attendance record.

Required to be a part of the on-call schedule to support, troubleshoot and resolve high priority issues.

EDUCATION / EXPERIENCE: