people say ok product, but thats not all

received DOA and thought that Western Digital was what they have been for the last 11 years that I have been buying their products, but they are like a lot of these other companies now I think, they have gotten large and forgotten that it is your customers that make your company, and maybe they sell and ok product but just as important is how you interact with the people who buy your products, and a 5 year warranty doesn't mean a thing if you have to deal with the people that I had to the last couple of weeks

Verified purchase: Yes | Condition: New