A heartbreaking video captured in a Chicago commuter train shows the moment a homeless immigrant family sleeps on the floor and seats.

Alexis Aguilar captured the footage at the CTA Blue Line Addison in the North Side of Chicago back in September.

In the clip, a young girl can be seen lying face down while sleeping on the floor, her feet covered in sut.

Aguliar told the Chicago Tribune: 'When I saw a barefoot girl lie down on the floor of the passway (of the train), barefoot and cold, trying to sleep, my heart broke and I knew something was wrong.'

Aguilar said the parents and their kids, who are between the ages of seven and 13, appeared as though they hadn't bathed in days.

In the viral clip taken in Chicago in September, a young girl can be seen sleeping face down on the floor, her feet covered in sut

Alexis Aguilar captured the footage at the CTA Blue Line Addison in the North Side of Chicago in September

Aguilar said the parents and their kids, who are between the ages of 7-13, appeared as though they hadn't bathed in days

The passenger attempted to talk to the adults, but they could not speak English - and she is not fluent in Spanish.

One man who viewed the video on social media said he also saw the family outside in the Logan Square neighborhood.

The family told him they recently left their residence, where deportations were increasing.

After the video went viral on social media, Aguilar and several other Good Samaritans tried to help the family out financially.

Community members even provided a home for them.

However, the family, which received more than $14,000 in donation money via GoFundMe, has decided not to accept the money and have cut ties with those trying to help, Aguilar said Thursday.

The parents, who could not speak English, recently left their residence, where deportations were seemingly increasing

Aguilar shared the update to the crowdfunding page.

'It is with a heavy heart that I inform all of you that the mother has decided to not follow the requirements to legally accept this monetary donation... the mom has decided to walk away with her children and has ceased all communication with all people attempting to help.

'I know all of you have been faithful in following this story to make sure they land on their feet. It’s regrettable that this is a case where you can only lead a horse to water, but cannot force them to drink.

'I am deeply saddened for these children as they are the ones who suffer. Please continue to pray for them , as they are the ones exposed to gross neglect.'

She said GoFundMe will be issuing refunds to all who made donations.

She added: 'Since I cannot choose between who wants their donation returned or who wants its forwarded, I will leave that to your own discretion.

'Thank you so much for following and for your beautiful and generous gift. I hope this instance doesn’t affect the way you choose to give in the future. God bless you all.'