ipsy is committed to providing excellent service to our community. We’re seeking someone with a passion for helping others, who can actively suggest initiatives that will delight our membership. You will be responsible for working our evening shift (12-8 or 2-10 PM ), and one weekend shift per week.



COVER LETTER REQUIRED - tell us why you want to work at ipsy!



Responsibilities:

Respond to emails in a timely, friendly, and professional way to educate and create positive connections with our members.

Research complex situations and recommend solutions.

Provide thoughtful, strategic insight regarding customer needs and service-related trends to our product, marketing, and technology teams.

Help with side projects as needed.



Qualifications:

1-3 years customer care experience.

Strong computer skills and particularly high level of comfort in web-based applications.

Strong written communication skills.

Ability to work in a team and collaborate.

Flexible and entrepreneurial spirit, comfortable with change.

Good attitude and willing to grow.

Reliable and able to adhere to a schedule. Weekend work will be required.

Interest in and knowledge of beauty, style and makeup.

Bonus points for experience providing customer support via social media.



About ipsy:

ipsy is the world’s largest and most passionate beauty community. The community is centered around a beauty sampling service called the Glam Bag and premier content produced by ipsy and its partner creators. Since being founded in 2011 by top YouTube creator Michelle Phan, the company has grown dramatically. On the sampling front, ipsy ships to over 1.5 million subscribers every month; on the owned content side, ipsy reaches over 20 million people every month through stylist videos and social posts.



ipsy has built a results-oriented team packed with seasoned beauty, e-commerce, tech, and studio professionals in offices in the Bay Area, NYC, and LA. The company has received over $100M in growth capital from premier investors including TPG, Sherpa and top industry insiders. Watch a video about working at ipsy here and consider joining our growing team!