Claudio-the man is magic. We have to start with his AMAZING customer service at the time that we called him. He arranged everything including the car rental. On the day we came, he brought us to Enterprise, talked to manager to have us check out a 7-seat SUV although my insurance only covered a car not over $25 a day. And then he assured me to go on to my vacation. He would perform his magic including dealing with my insurance. Upon my return from worry free vacation, my 2003 SUV looked like brand new again without any surprised cost. I would definitely and highly recommend him even I have to drive 60 miles away to the city.