Online commenting sections can be terrible places. And they can be especially vicious for restaurants. The tiniest infraction can lead to a terrible review on websites that other eaters trust to help guide their dining-related decisions.

Edulis, often regarded as one of the best restaurants in the city, recently received an unfavourable review via the reservation service Bookenda, as the CBC reports.

Instead of ignoring it, Edulis chef and co-owner Tobey Nemeth responded to it in a lengthy message that she posted to Instagram. Nemeth was particularly hurt by the reviewer's line, "Restaurants in Toronto don't stay at the top forever. I will not feel sorry for them when their time runs out."

Nemeth responded to it by writing, "Wow. This is one of the cruelest and most vicious things anyone has ever said to us." She later explains the restaurant's run by a team of five staff and that she and her husband are often on site working 15 to 16 hour days; Edulis, she writes, is their life.

Read the exchange below.

Photo via @edulisrestaurant.