The Nunatsiavut government wants answers from Bell Aliant about the reduction in internet speed, and will contact Canadian Radio-television and Telecommunications Commission is it doesn't get answers.

The telecommunications company recently reduced broadband speed on Labrador's north coast from 1.5 MB to up to 256 KB in order to reduce congestion.

It's left customers unable to stream video or use Skype, and has been described as resembling dial-up service.

Living in an isolated region, Nunatsiavut president Sarah Leo said having access to the internet is important, and schools and her government rely on faster speeds.

"We have written to Bell Aliant, pointing out certain things that are happening and asking them to respond if they don't we will be possibly filing a complaint with the CRTC with regards to the internet traffic management," Leo told Labrador Morning.

"When you consider how much we have paying for it and what service we're getting, you know you really have to wonder why [Bell Aliant isn't] investing their own money in it."

Bell Aliant said it's looking for money from the provincial and federal governments to improve infrastructure in the area.

However, in a statement to CBC News last week, Minister of Business, Tourism, Culture and Rural Development Darin King said there are no immediate plans to provide money to the business.

Similarly, Leo said the Nunatsiavut government is not planning on providing Bell Aliant with money to improve the service.

Leo said if there's no response from the company, the Nunatsiavut government will take its concerns to the country's communications regulator.