She said that Ram's employers acted in an " unreasonable, unfair and unduly insensitive manner" and said that greater care should have been taken in considering Ram's age, limited English-speaking skills, and education. She continued:

"Had he [Mr Mohammed] simply turned his mind to the specific words that Ms Salman said Ms Ram used when she asked to take the food..’‘Or the fact that Ms Ram made no attempt to conceal what she was doing, he would likely have appreciated the significant possibility of a misunderstanding between Ms Ram and Ms Salman."

In other words, firing a fast food worker who's been employed at a location for 24 years for bringing home a free meal while getting paid a measly $21k a year to help run your business makes you a total scumbag. Ms. Ram earned every penny of that settlement money, but that's just what I think. (h/t metro)