All Yours users have possession of their Bitcoin SV private keys. Your private keys are derived from something called a "mnemonic" which is a string of words generated randomly. Yours Inc. does not have access to your private keys - they only store an encrypted version of your mnemonic to their server. Your mnemonic is encrypted with a hash of your password that they never see.

They recommend every user back up their mnemonic to make sure you can still access your funds in the event of an emergency, such as forgetting your password. Your mnemonic can be backed up on the cash page.

It is possible to import your Yours wallet into ElectrumSV , a multi-platform Bitcoin SV wallet. Here's how you do it.

First, be sure you are logged in, then get your mnemonic from the cash page.

Next, download ElectrumSV .

When you run ElectrumSV, it will either ask you to create a wallet when you first run it, or if you already have a wallet, you should go to the "file" menu and click "new/restore".

In the wallet creation window, type in a name for your wallet. It's a good idea to put "yours" in the name so you know that it refers to your Yours wallet :)

Next, choose "standard wallet".

Then choose "I already have a seed".

Then type in your mnemonic.

Before you can continue, you will need to click "options" and then choose "BIP39 seed". Leave the other options unselected.

Next, change the path to the original path type. The path should be m/44'/0'/0'

Next, insert an optional password to encrypt your new wallet. It is strongly recommended that you encrypt your wallet with a password.

Next you will see your wallet. It will take a few minutes to synchronize. After it synchronizes you will see your full balance and all your Yours transactions in Electron Cash.

Note that Yours currently uses only the first address on the BIP39 wallet. If you send transactions in your ElectrumSV wallet, they will not show up in Yours. It is recommended that you only use ElectrumSV to restore your Yours wallet only if you cannot access the funds on Yours itself.