Incident Status Service Disruption

Components Ting Internet service

September 23, 2020 8:06AM EDT [Identified] SiFi and Southern California Edison technicians worked overnight to repair damage to the fiber. Due to the complexity of the cut our current ETR is now 08:00 (1600GMT).

September 22, 2020 10:05PM EDT [Identified] Crews are onsite and fiber repair is ongoing. We were delayed for a time due to safety concerns but work has continued. We still do not have an ETR for the repair.

September 22, 2020 7:30PM EDT [Identified] This repair is extensive and still ongoing. Still no firm ETA at this time. We will update once we have more information on the repair progress.

September 22, 2020 10:23AM EDT [Identified] SiFi reports that there is a fiber cut in LA that is causing the outage here. Engineers are on site to repair, and an ETR will be reported as soon as available.

September 22, 2020 10:06AM EDT [Identified] This outage appears to be the result of a network issue with SiFi FiberCity. Engineers are working to resolve, but we have no specific ETR at this time.