WE OFFER Remodeling work is full of surprises. Even in simple looking jobs, digging into one area invariably expose unanticipated problems in another, which in turn will force you to rearrange something else. Good remodelers are clever enough both to anticipate some of the trouble are likely to run into him to know that lots more will show up. They are flexible enough to improvise with plans go awry and imaginative enough to take advantage of situations as they arise. Technical skills are also important to minimize tedious moments and frustration. goo.gl/KKjeVY

OUR WARRANTY COVERS Our warranty is more than a bare listing of what’s covered and what’s not. For each item in our list, we include a quality standard that describes acceptable tolerances, as well as a section that spells out how we will make the repair. The following excerpts are typical of the entries in our warranty, which has grown to more than 20 pages.

Category: Concrete Item: Cast-in-Place Concrete

Possible Deficiency: Cracking of attached garage slab, sidewalks, drives, patios, and porches.Construction Standard: Cracks in excess of 3/8 inch in width to 3/8 inch in vertical displacement are considered excessive.

Builder Responsibility: Builder shall repair cracks exceeding maximum tolerances by surface patching.

Category: Thermal and Moisture Protection Item: Louvers and Vents

Possible Deficiency: Leaks from snow or rain driven into the attic through louvers or vents.Construction Standard: Attic vents and louvers must be provided to properly ventilate your house. Infiltration of rain and snow depends on the force and direction of the wind. Builder Responsibility: Builder not responsible.

Category: Mechanical Item: Plumbing fixtures

Possible Deficiency: Cracking or chipping of porcelain or fiberglass surfaces.Construction Standard: Surfaces of bathtubs and kitchen sinks shall not be chipped or scratched. Builder Responsibility: Builder to repair any chips or scratches noted at time of walk-through inspection. Item: Plumbing drains Possible Deficiency: Stopped-up sewers, fixtures, and drains. Construction Standard: Sewers, fixtures, and drains should operate properly.

Builder Responsibility: The builder is not responsible for sewers, fixtures, and drains that are clogged through the owner’s negligence or through vandalism. If a problem occurs, the owner should consult the builder for a proper course of action. Where defective construction is shown to be the cause, the builder shall assume the cost of the repair; in all other cases, the owner shall assume all repair costs.

Category: Electrical Item: Switches and Receptacles Possible Deficiency: Malfunction of electrical outlets, switches, or fixtures.Construction Standard: All switches, fixtures, and outlets should operate as intended.

Builder Responsibility: Repair or replace defective switches, fixtures, and outlets.

Item: Service and Distribution Possible Deficiency: Ground Fault Circuit Interrupter (GFCI) trips frequently.

Construction Standard: GFCIs are sensitive safety devices installed in the electrical system to provide protection against electrical shock. These sensitive devices can be tripped very easily.

Builder Responsibility: Builder to install GFCIs in accordance with approved electrical code. Tripping is to be expected and is not covered, unless it is shown to be due to a construction defect. Residential Construction Performance Guidelines is the home building and remodeling industry's most widely accepted reference for residential construction performance. Created specifically for home builders and remodelers, this valuable warranty tool will help you manage customer expectations, prevent and resolve customer complaints, and explain how the home should perform during the warranty period. The fourth edition includes: Nearly 300 guidelines in 12 major construction categories New guidelines that address efflorescence, deflection, water penetration, and more Sample contract language Remodeling-specific guidelines Tips for taking critical measurements Glossary of common terms Residential Construction Performance Guidelines - Contractor Reference is a must-have for every builder and remodeler.

A great tool for critical measure guidance when communicating to employees, independent contractors, suppliers, retailers and homeowners. -- Jim Trepinski, Fleetwood Homes, Waco, TX Codes and standards have no guidance on tolerances, fit and finish, and customer expectations vs. realistic construction results. The Residential Construction Performance Guidelines provides a basis to evaluate construction results and resolve disputes between contractors and owners. -- Charles Coones, Forensic Investigations and Technologies, Knoxville, Tennessee goo.gl/uFyCir

WE GUARANTEE Guarantees that the Work will be free from defects in material and workmanship for a period of one year from the date of substantial completion of the Work. We will not warrant, repair or replace any Owner supplied materials or fixtures. Upon written notice of a defect, delivered to We within one year of substantial completion of the Work, We will, at its own expense, make necessary repairs or replacement of the defective Work.