[…] This was the first time I had left her with anyone that wasn’t a family member and I made the staff aware of the fact I was quite nervous leaving her. Nova had an ongoing issue with colitis and this was being managed with steroids for the last few months very successfully, she had also been checked by my vet prior to boarding and we had discussed taking her off the steroids as she was responding so well.

I gave multiple written and verbal instructions on how the steroid was to be given separately to her food and that she needs to get this twice a day, P&E also advertise that they cater for medication and dogs that need extra care once they are informed in advance.

I was due to collect Nova on the 31st of December, I went straight from the airport to P&E to do this. I rang the kennels four times while we sat outside in the car waiting to be let in to pick her up. Clive answered On the fourth try and asked which dog I was here to collect I said I was here for Nova and I was then told to come around to the back gate [sic].