Elon Musk has described Tesla’s troubles in getting cars to customers as “delivery logistics hell.”

Jim Fyfe knows what Mr. Musk, Tesla’s chief executive, was talking about.

A 44-year-old technology specialist at a bank in Jacksonville, Fla., Mr. Fyfe paid a $2,500 deposit in June to order a black Performance version of the Model 3 priced at $70,000.

He was given a delivery date in early September, but when he went to collect the car, he was told that it was still in California, Mr. Fyfe recalled. Two weeks later, with no update, Mr. Fyfe called the delivery center and was given bad news: His Model 3 had been involved in an accident in transit.

Days later, Mr. Fyfe asked for his money back, but quickly received an email saying Tesla had another car for him. Delivery was set for Oct. 27, but as Mr. Fyfe was heading to the rendezvous, his phone rang. A Tesla sales representative said this second car was no longer available because it, too, had been in an accident. A Tesla spokeswoman said that was a mistaken reference to the original car.