Craig Roberts with guide dog Bruce outside the post office in Chadderton, Manchester (Picture: Cavendish)

A blind man was refused service at a post office unless he agreed to leave his guide dog outside.

Craig Roberts was eventually allowed into the Chadderton store in Manchester with the Golden Labrador Retriever Cross but it took 10 minutes for him to argue to be served.

‘This incident has really knocked my confidence and made me think if I can’t take Bruce to the Post Office, will this happened again at the shops or a café? It was really embarrassing and humiliating,’ the 36-year-old glaucoma sufferer said.

MORE: Mayor is sued after he blows budget on a giant metal Transformer robot


Craig and guide dog Bruce at home Picture: Cavendish)

An employee had told him he would have to leave his guide dog outside if he wanted to be served but was immediately challenged by Mr Roberts and other customers.



Under the Equality Act 2010, people with disabilities have the same right to services, which includes allowing guide dogs and assistance dogs into all public places with their owners.

Mr Roberts added: ‘This incident has really knocked my confidence and made me think if I can’t take Bruce to the Post Office, will this happened again at the shops or a café? It was really embarrassing and humiliating.’

MORE: Commuter hit in the head by Tube train after ‘bending over to pick up bag’

Craig wants a written apology Picture: Cavendish)

The Post Office has now apologised to Mr Roberts but he wants it in writing.

He has also been invited back to the shop for a talk by Chadderton postmaster Mr Parekh.

MORE: Twitter suspends 10,000 ISIS accounts in just one day