A radio deejay’s attempt to ride on the current wave of hate for FoodPanda has backfired hard after the deliveryman himself spoke out with his side of the story.

Abdul Karim Sadali, a deejay of Mediacorp’s Malay radio station Ria 89.7FM more popularly known as “DJ KC”, recently posted a Facebook live video in which he thoroughly slammed the food delivery service after apparently waiting for about one and a half hours for his order to arrive. It didn’t, so he had to rely on the Chef-In-Box food vending machine at the Mediacorp offices for a meal fuelled by his anger for FoodPanda.

In the video that has since been taken down from his Facebook page, KC went on a tirade about his experience to a live audience and how he saw a FoodPanda rider zoom right past him. He also brought up a recent incident in which another FoodPanda customer faced troubles in getting his order, a whole other story which you can read on Mothership.

But the main crux of the rant centers on telling his followers not to use FoodPanda’s services at all.

“FoodPanda has a live chat service which is useless. Do not go onto the live chat service and submit your complaint there — they will not do anything. I’ve tried,” KC said in a mix of English and Malay.

“Don’t go to their Facebook page because it’s useless as well. Basically, you have no place for you to make your complaint, except for their office, (and even so), they can’t do anything about it. So once people stop using FoodPanda, they will feel the pain that their services are no longer needed — then they will do something about it. Once again guys, do not use FoodPanda to order your food. Do NOT use FoodPanda; use other food delivery services”.

KC did say sorry to FoodPanda riders who are doing their jobs sincerely, but stood strong in his position because he believes that there are just too many complaints about the company’s services.

“We still do our job”

The story then took another turn when the FoodPanda delivery rider claiming to be the one sending KC’s order went on Facebook with his side of the story, and it seems like the customer wasn’t right in this case. According to Nobel Teo, he had been at the premises for quite a while waiting for KC to collect his order. Messages were sent, and calls were made to no avail. Even his manager on duty tried to contact KC to collect the order.

This was what happened, according to Teo.

He was at the Mediacorp premises since before 8:20pm.

Multiple calls were made to the customer. He waited at a taxi stand to highlight the issue to his manager on duty and the dispatcher.

KC mentioned that he was waiting to collect his food at 8:35pm. Teo says that he did not see anyone that looked like him, and nobody approached him.

It was only around 8:38pm that the dispatcher decided to cancel the order. Teo left the premises and accepted a new order.

“I know it’s frustrating not getting your food. It’s also aggravating for us as riders when customer is uncontactable,” Teo wrote.

“Yet, we never criticise, demur or carp about it. We still do our job.”

Amidst all the ongoing hate for FoodPanda’s services, people are stepping up to defend the company, especially so for its riders.

On his part, the radio deejay realized that he was in the wrong and issued an apology for his outburst. “It was merely me airing my frustrations — it was not my intention to embarrass anyone or to hurt anyone,” he said, apologizing as well to all who watched his rant.

Grove: Coconuts Brand Studio

Fast. Funny. Digital. We produce creativity that delights and influences customers. Join forces with us to slay buzzwords, rise above the noise, and sow the seeds of something great.