When passengers returned to their state rooms, they found a letter promising to reimburse them for the cost of the cruise (which, for Rinker and her son, totaled $3,000) and for any items they’d purchased from the company in advance, such as shore excursions. In addition, the company offered to reimburse domestic passengers up to $200 and international passengers up to $400 to change their flights and up to $200 for one night’s stay in a hotel room.