“It has been decided that the board members, general managers of the Railway Zones and DRMs (Divisional Railway Managers) will undertake long journeys in sleeper and third AC classes to take stock of the condition of coaches and to get first-hand experience of the services and the problems passengers face. At the same time, services like cleanliness and catering will also be assessed,” said Anil Saxena, director general (PR), Indian Railways.