The great misunderstanding about workforce management

If you ask someone to define workforce management, they’ll probably say it’s about scheduling your team efficiently and staying on the right side of employment laws. Those are two important parts of the picture — but not the whole story.

A San Francisco coffee chain can pay correct wages, schedule enough baristas for the morning rush, and still suffer from poor customer service and costly staff turnover.

That happens when a business is missing the final part of workforce management: employee engagement. An engaged team feels valued by the business and is motivated to deliver the very best service.