If what arrives isn’t quite right, try using a 24/7 Parcel Locker to return it. As long as you’ve got a prepaid Australia Post satchel or label, you’re all set.

How to send or return items at a 24/7 Parcel Locker

They’re not just for collecting parcels. 24/7 Parcel Lockers are a convenient option for sending or returning prepaid parcels, too. Here’s how:

Prepare your prepaid parcel

If you’re returning something, the merchant may supply a prepaid return parcel or satchel. Otherwise, you can use one of our prepaid satchels, or print your own shipping label. Drop it off

Head to any Parcel Locker location and follow the touch-screen prompts to send or return the item, using your MyPost account. Start tracking

When you close the door, we’ll email you with proof of posting. And we’ll know to come and collect your parcel.

Collection and delivery times

We'll collect your parcel from the locker before the end of the next business day.

That means you'll need to add an extra business day to the estimated delivery time for your parcel. For this reason, the Express Post guarantee for next business day delivery will not apply for Express Post parcels sent using a Parcel Locker.

For urgent deliveries, we recommend posting your parcel by the lodgement cut-off time in a street posting box or at your local post office.