Information for participants of the Electroland 2020:

How can I get a refund for this event?

If you have booked your tickets or stay on Disneyland Paris’ website or at our Call Centre, you will be fully refunded automatically on the credit card you used to settle your deposit/reservation.

If you paid by bank transfer or cheque, we will contact you for your IBAN and your BIC to refund you by bank transfer.

If you have purchased your ticket at the entrance of the Parks, please send a copy of your ticket(s) to dlp.communication.visiteurs@disneylandparis.com with your IBAN and BIC to get your refund. Please ensure that the information on the ticket is easily readable, especially the price and the ticket number(s)

If you have booked with a travel provider (travel agency, ticket reseller), please contact your operator directly.



When will I receive the refund of my booking?

We anticipate heavy volume of demand over the next several days and appreciate your patience.



Is it possible to exchange my booking for another event at Disneyland Paris?

If you wish to book another live event, our Central Reservation Office is available to give you advice and organize your stay. Please get in touch with our holiday experts or find more information on our website.