Troubleshooting: The What and Why

The Troubleshooting Steps (WHY?)

What Happens when the Troubleshooting Steps don't work?!

This section is what to do if you can't get ANY of the above parts to work as expected. It's gonna take some effort from youfrom us! But together we can solve it.Now first things first, you've GOT to check whether you have all the required items downloaded - that includes the mods, the assets and the asset's required items too.If you're unsure about what's needed we've put it all in one easy to subscribe to collection right here:Don't forget to make sure they're all turned on, some are assets and some are mods - usually assets are turned on by default but mods are disabled.First thing to establish is if there is a problem with Metro Overhaul or if it's another mod conflict.That's when you have to follow the Troubleshooting steps as outlined in the mod's description:These basically remove any other mod from the equation. If it's a problem with MOM specifically then the problem will persist even if you've disabled everything else (although make sure you complete all the steps and don't just disable things thinking that's all that matters).And if it is a problem with MOM, you should be able to produce a 100% vanilla savegame for us to download over steam - which will help us to fix the problem much faster! But that means no other mods AND no other custom assets otherwise we won't be able to open the save.Now what happens if the problem goes away when you're using MOM in isolation after following the troubleshooting steps? Well it's good news! The mod itself isn't broken (hooray) BUT it does mean that one of the other mods you are subscribed to is interfering with the same code that MOM alters. Now it's not the end of the world but it's going to take some work to get to the bottom of it.Now we test our releases as much as we can before putting it out in the world. We have a private beta that has all the best modders participating and testing with us as well as some excellent players. But even with all this manpower we can't test against every single mod on the workshop. Remember there are over 1000 of them!So if you've discovered a problem with an anonymous mod that you're usingthen we need your help! You're going to have to disable all your other mods and slowly but surely turn them back on, one by one, until you find the one that starts causing problems. This is tedious, and if we could do it for you we would, but we can't :(If you persevere and find the mod that is doing you dirty, come back and let us know! We will do our best to reach out to the creator and find a way to fix it if we can! And in the meantime at least you can disable that one mod until we get it fixed.