Notes for Valve & Updates

Respect

Rapport

Relationship

Reciprocity

Respect

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On the off-chance that an employee of Valve or any other person that have any kind of influence over the games they make reads this, here are three golden pointers on what you can do to massively improve your games to avoid nasty guides like this one popping up.I can't stress enough how important this is. The Internet is a global system of interconnected computer networks that all havebehind them. If you're a big-shot on the Internet with a big-shotgame, carefully listening to these people is pretty darn obviously important for any developer & producer worth his/her salary.Almost equally as important iswith these people and as with any serious conversation, you have to be able to fulfill the 5 golden R's since in this case, you are a company talking to your customers. I'll list these golden R's in the off-chance that you forgot.. Without respect.. Well, you wouldn't really be able to care for your customers and even less so be able to communicate with them properly so If you don't have any respect for your customers, you can stop reading right now.. Having a close relation with the person/audience you're trying to talk to is the only real way you're gonna be able to understand what the other guy is thinking. You've kinda messed this one up at a number of occassions be it closing Valve's twitter account down, wildly permanently banning people on the Steam Forums or just having an overall huge lack of actual public statements whenever the community is involved (Yes, Including Give DIRETIDE༼ つ ◕_◕ ༽つ).. No, not the part where we give you money and you give us games. That's called a business. Read the Community and Developer relations section of my guide for this one.. Yes, this is the part where we give you money and you give us the privlege of playing your games. But think as it of this way: We would be a lot happier with giving you our money if we could see what you are up to now and then. Maybe even indulge us a small chat.. Yup, respect again. For this to work, we (the community) would have a need to respect you besides the quality of your games. Did you do something good and ethical recently like not having exclusive titles for the steamOS? Good! Did you do something bad lately like having the catastrophy that is no Diretide happen and still don't give the community any kind of serious action taken (firing/rehiring employees) and have no public statements made after a week while there's still on-going chaos and instead insult them http://imgur.com/A4mkT5d or have an 1/5 star rating at the Better Business Bureau? Bad.There's so much you can do to make us like you with ease but you insist on making change after change after change to make us hate you with big d!ckmoves like trying to take away our lawful right to file a class-action lawsuit against you by making us agree to something in your Terms of Use or the small things like taking away the /me functions in all steam chats which millions of users have been accustomed for years because some stupid brats allegedly got ripped off even with countless warnings to never give out account details every time you open up a chat window and the way you're going about doing things right now really Isn't working for either of us.How about those servers huh, Valve? You kinda struggled for a couple of years after making Team Fortress 2 free, causing your entire infrastructre to be like a regular yo-yo for all the millions of users on Steam. Or how about the superB customer support you USED to have? Now it's seemingly all automatic and you still manage to have very lengthy response time with regular warnings of high customer support ticket traffic up while your Better Business Bureau profile now boasts over 200+ complaints that you have failed to respond to, all sent to your main complaint department PO box in Washington.We understand that you're all big and complicated but when you are running an admittedly "all hands free" thing at your company and still have screw-ups like getting no halloween event to the most played game on Earth, It's one of the many signs that you probably need to put more people on that and a little bit of management here and there. Just sayin'UPDATE 1: It's been quite a while now since the collosal f*ck up that was Diretide and while Valve still inherit the attitude of saying "Oh yeah.. That." whenever It's brought up, RockPaperShotgun recently asked the tough question of "What the hell are you guys doing?" and Valve's response was pretty much nothing short of disgusting:The entire interview sums up to the editor, Nathan, questioning a few business fellas over at Valve on just how they plan to build their entire SteamOS/Steam Machine projects by using user feedback when they have effectively not been talking with the community whatsoever at all fronts for the past couple of years, be it Valve's own game development or just anything else over here on Steam and all It's other games/events.He got the usual, generic Valve response that "Oh, we don't discuss with the community. We just read the forums" (which is quite depressing when one consider just how blatantly easy permanent bans are being thrown out left and right on the Steam forums, both by Valve employees, volunteer moderators and independant developers while things like the previous solo-matchmaking feature got removed shortly after the community gets it after asking for it for over 1-2 years and 60-70+ forum posts in one big thread in the devdota forums)And when Nathan pointed out the fact that perhaps It would be in good order to change this since It has clearly not been working now for a multitude amount of times, the "business guy" called Jan-Peter (who is effectively a lawyer over at Valve) gave a disgusting response saying that "I don't think there is a lot of improvement to be done there" when Nathan brought up on just how they dealt with the Diretide catastrophy, effectively confirming that the company as a whole thought there was nothing they could have done better and that It's gonna happen in the exact same manner again in the future repeatedly without putting any blame or consequences on anyone.This effectively confirms on what I have been saying all along. You cannot possibly ever hope to have a proper, healthy relationship with someone if you are not TALKING with them. It is completely null and impossible for any kind of solid respect or rapport to be formed since talking to a wall gets you nowhere. Even if by some miracle, said wall would mutate and bend a little differently If you yell hard enough at it, the reality of reaching the point where you have the anger and urge to do said yelling means the damage has already been done.