For MBTA passengers, riding the transit system can be a touch-and-go experience as they try to traverse Greater Boston, whether it's for work or play.

And they aren't shy about saying so, sometimes taking to social media networks like Twitter to not only voice their displeasure, but also to sometimes single out a T employee for a providing a pleasant trip.

And keeping riders happy will be the job of a new employee, according to a MBTA listing.

The MBTA is looking for someone to serve as "chief customer experience officer," reporting to the public transit agency's general manager.

He or she will be "responsible for improving the daily experience of MBTA riders and working to ensure a reliable, safe and pleasant experience for all of the MBTA's ridership."

The job comes with an annual salary that ranges from $113,980 to $151,525,000 a year.

Luis Manuel Ramirez, the former General Electric executive who took over as general manager last September, makes a base salary of $320,000 a year.

Ramirez is also a MBTA rider, encountering some problems his first day on the job when fare machines stopped working as he tried to get on the Green Line.

"That really indicates to me first-hand what are some of the experiences the customers are actually having, and why it's so important that we bring their experience into how we operate the business, how we set the metrics up for the business and the teams, and how we also drive the changes we've got to make," he told reporters at the time.

The new job's duties include acting as the "voice of the customer" in MBTA leadership meetings and leading customer experience departments.

The person has to be available 24 hours a day, 7 days a week.

Minimum requirements and qualifications for the job include a bachelor's degree in business administration or marketing, and ten years of experience in finance, sales, operations, marketing or customer acquisition and satisfaction.

The full listing is available here.