Taylor Swift fans are set to miss their idol perform at Manchester Arena this week after a ticket agency ceased trading.

Thousands of concert-goers have complained to fraud investigators after tickets purchased from online ticket website Circle Tickets failed to show up.

The firm was advertising tickets for shows such as Taylor Swift, Ed Sheeran and Fleetwood Mac for more than £100.

However, the Glasgow-based company’s website was no longer available yesterday and fans say they are still waiting for gig tickets to be sent

Many Taylor Swift fans, who call themselves ‘Swifties’, forked out hundreds to watch the 1989 World Tour in Manchester this Wednesday.

Lauren McEwan-Jones, 26, of Eccles, says she has lost £225 after her tickets failed to materialise. She said: “I never received the tickets, I called them several times and they never responded.

“My heart and my boyfriend’s is completely broken because we can’t go.

“We are both absolutely massive fans, we have been saving for months and months. I am now struggling to buy food and things like that. It is absolutely heart breaking, it was important to us both.”

(Image: Jordan Strauss/Invision/AP, File)

The US singer-songwriter is one of the world’s most popular acts. Her appearance at the 20,000-capacity stadium is one of just three UK dates.

Other fans travelling to Manchester for the gig also vented their frustrations on social media.

One ‘Swiftie’, tweeting under @1989ideas, planned to fly all the way from Dublin to watch the show and has lost £298 after purchasing two tickets from the company.

Writing in a blog post, she said: “I recently made the mistake of buying tickets on Circle Tickets for the Manchester show. Yesterday, after getting together with a few others online we realised it. I emailed, tweeted and basically harassed this website until they did something.”

Action Fraud, the UK’s reporting centre for fraud and crime, confirmed they were now investigating complaints about Circle Tickets.

A spokeswoman for Action Fraud said: "Action Fraud has recently received several reports on this issue. These reports will be reviewed by the National Fraud Intelligence Bureau and if they are viable lines of enquiry then they will be sent to the relevant police force to investigate."

The M.E.N. tried to contact Circle Tickets, which have registered offices in Glasgow city centre.