v0mdragon



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NewbieActivity: 2Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) March 18, 2013, 01:45:38 AM #1621 Quote from: Izzy on March 18, 2013, 01:43:54 AM



Please help with this transfer. I suppose I need either a MtGox coupon or for you to transfer the money directly into my MtGox account.



Hey there,



This is to notify you that your order has been updated, please find the details below:





To Redeem your MTGox Coupon (GoxCoupon field below): Log on to

In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.





OrderID: dc479115-adc3-4362-9f61-b48a063b6796

EventID: d6128187-3387-4643-b347-53589f5a59df

DestAccount: 74833

QuoteID: ec264926-ef55-4bfa-9018-53cc3c347717

User: SYSTEM

DestExchange: mtgox

eventtype: Order executed

EventSentAt: 1363563471.46

APIResponse: None

GoxCoupon: {u'error': u'Must be logged in'}

FundsSent: $480.05 USD





I have the same problem. Cash deposit at Walmart didn't go through for the first time. I've used it about ten times so far.Please help with this transfer. I suppose I need either a MtGox coupon or for you to transfer the money directly into my MtGox account.Hey there,This is to notify you that your order has been updated, please find the details below:To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/ . Under 'Funding Options' click 'Add Funds'.In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.EventID: d6128187-3387-4643-b347-53589f5a59dfDestAccount: 74833QuoteID: ec264926-ef55-4bfa-9018-53cc3c347717User: SYSTEMDestExchange: mtgoxeventtype: Order executedEventSentAt: 1363563471.46APIResponse: NoneGoxCoupon: {u'error': u'Must be logged in'}FundsSent: $480.05 USD

just got the same error. PM'ing Yankee my info just got the same error. PM'ing Yankee my info

EarlGray



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NewbieActivity: 7Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) March 18, 2013, 03:12:51 AM #1623 I like BitInstant and have used them a few times with no problems. I don't mind paying a little extra for a fast BTC return. However, I am now at the 72+ hour mark waiting for the funds to transfer into my MtGox account. Rachel, w/ BitInstant, replied Friday morning with this message:



"I apologize for the issue. We had a delay with one of our exchanges that caused some of our orders to get stuck in our system. I've forwarded your order information over to our Technical Support department and they are working on directing your funds to your account. Once again, we apologize for the inconvenience and appreciate your patience.



---

Sincerely,

Rachel



Gareth, or anyone with the BitInstant team, can you help me with this??



Here is info on the transaction:



OrderID: 4968b5fd-8bc1-4d0f-be03-591aed5d5ff4

EventID: 92c88a70-9398-4864-acaa-2c77e1cbed81



Thanks,

Earl

Herodes



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Hero MemberActivity: 868Merit: 1000 Re: Official Newbie BitInstant Support Thread (Active Customer Support) March 18, 2013, 09:12:59 AM #1624



1. Last time I sent yuo an e-mail it bounced claiming your inbox was full.

2. This should be removed from

Quote Bitcoinica coupon



A method for depositing coupon codes generated over at Bitcoinica

Short name



bitcoinicacoupon

Payment parameters



code

The bitcoinica coupon code - only USD accepted, BTC denominated coupons will cause the order to fail Want to report a couple of things.1. Last time I sent yuo an e-mail it bounced claiming your inbox was full.2. This should be removed from https://www.bitinstant.com/api

Gareth Nelson



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Hero MemberActivity: 722Merit: 502 Re: Official Newbie BitInstant Support Thread (Active Customer Support) March 18, 2013, 11:20:48 AM #1625 Quote from: hselek on March 16, 2013, 06:27:46 PM I have sent money via btc-e coupon to bitinstant.The page says order completed but I can not see the money in my account.I have sent 2 support requests but since I did not receive any kind of feedback I was not sure if you had seen the request so I decided to write here too.



The following mail arrived after the transaction..But as I said I see no money..



OrderID: c02c364f-b228-44cf-9b1f-9f28ff44a262



User: SYSTEM

DestExchange: paypal

eventtype: Order executed

EventSentAt: 1363450443.67

APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 338869}





If this is your first paypal transaction this is normal, our delivery partners at virwox manually screen first time paypal transactions. If this is not your first paypal transaction then please get in touch. If this is your first paypal transaction this is normal, our delivery partners at virwox manually screen first time paypal transactions. If this is not your first paypal transaction then please get in touch.

SlimShady



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NewbieActivity: 33Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) March 18, 2013, 03:26:39 PM #1627 I've exhausted all means of communication with BitInstant in the past 48 hours. I used all public emails, site form. No reply.

3 days ago I used BitInstant site to deposit MtGox coupon code to BTC-e account. Gox coupon was deposited at BitInstant account and I get "Order execution failed!".



3 days left, no money, no reply. Is it normal for BitInstant?



Order ID: cbc1bbaa-7619-4090-85f9-db68fe2b9d9d

malexpeterson



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NewbieActivity: 17Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) March 18, 2013, 07:55:06 PM #1632



I still do not have my funds from my transfer and have not heard from support. Email I received is below, it seems like I was supposed to get a code this time; however, one was not provided.



Please put funds in my account or provide code for me to do so thanks!





what i recieved:





via amazonses.com







Hey there,



This is to notify you that your order has been updated, please find the details below:





To Redeem your MTGox Coupon (GoxCoupon field below): Log on to

In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.





OrderID: a90da0f5-18c3-4146-9445-d2becf943cfc

EventID: f08e34b9-ccfa-4ae5-a635-374d88c2ecf3

DestAccount: 165789

QuoteID: afb18302-6df2-4fb1-a6dd-05dd7e100006

User: SYSTEM

DestExchange: mtgox

eventtype: Order executed

EventSentAt: 1363630380.96

APIResponse: None

GoxCoupon: {u'error': u'Must be logged in'}

FundsSent: $129.6135 USD







If you have any questions, feedback or need some help, please do not hesitate to contact us!

support@bitInstant.com

Telephone: 1.716.712.4846

Fax: 1.347.223.5251



Feedback is important to us, please leave us a 2 minute review!

http://www.resellerratings.com/store/survey/BitInstant



Thanks!



The team @ Bitinstant Hello,I still do not have my funds from my transfer and have not heard from support. Email I received is below, it seems like I was supposed to get a code this time; however, one was not provided.Please put funds in my account or provide code for me to do so thanks!what i recieved: support@bitinstant.com via amazonses.comHey there,This is to notify you that your order has been updated, please find the details below:To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/ . Under 'Funding Options' click 'Add Funds'.In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.OrderID: a90da0f5-18c3-4146-9445-d2becf943cfcEventID: f08e34b9-ccfa-4ae5-a635-374d88c2ecf3DestAccount: 165789QuoteID: afb18302-6df2-4fb1-a6dd-05dd7e100006User: SYSTEMDestExchange: mtgoxeventtype: Order executedEventSentAt: 1363630380.96APIResponse: NoneGoxCoupon: {u'error': u'Must be logged in'}FundsSent: $129.6135 USDIf you have any questions, feedback or need some help, please do not hesitate to contact us!Telephone: 1.716.712.4846Fax: 1.347.223.5251Feedback is important to us, please leave us a 2 minute review!Thanks!The team @ Bitinstant