OnePlus has announced a new scheme that should ensure all its smartphones are serviced in a timely manner, or the customer will be satisfactorily compensated. In case a smartphone related complaint is not solved in 15 working days, that customer will automatically get a three months extended warranty. Also Read - OnePlus 8T to officially launch on October 14: Check expected specifications and more

In a first across the consumer device landscape, all service related issues till date that have faced delays or have been pending for longer than 15 working days in our support centers will automatically get a 3 month extension on their warranty for their OnePlus One in India. And just to make things sweeter, all future smartphones from our stable will follow this service guarantee, OnePlus explained. Also Read - OnePlus 5, 5T updates delayed due to Oxygen OS snag

The extended warranty scheme is applicable on the OnePlus One as well as all the future OnePlus smartphones. The company also says that users in India who bought the One from oneplus.net prior to its India launch are entitled to this scheme. Furthermore, the company has announced a new toll-free number 000 8008 522 008 for customer support and feedback.

While it is refreshing to see a company give such importance to after-sales support, OnePlus isn t alone. Xiaomi is reportedly testing a pickup and drop service, wherein users in Mumbai and Delhi can ask the company to come and pickup their device for repair. The Chinese company is testing this service in collaboration with GadgetWood, a multi-brand repair and support provider for mobiles and tablets.

FROM EARLIER: Micromax CEO Vineet Taneja on after-sales service, Xiaomi and unshackling the ecosystem

Motorola, on the other hand, opened its first global store in Bangalore earlier this year, and is also looking its expanding Moto Care on wheels to 10 cities in India. Micromax too is focusing on its after-sales service, and in a chat with us CEO Vineet Taneja detailed the company s plans. It is set to introduce a new virtual service center to users to ensure their phones are repaired without the user having to set a foot outside their home.