SHIPPING.

United States, Canada, Australia, France, Germany and Mexico.

Orders are shipped within 3-5 days. We ship by US Post Office First Class, Priority and Express Mail. Shipping cost depends on the class of service you select. First Class shipping is available for orders under 16 oz. However First Class Mail is not insured. Priority Mail is insured for non-delivery or damage. Priority Mail shows “Priority Two Day” or "Priority Three Day" mail, however, they do not guarantee that time. It is their estimate for their part of the process. Express Mail is insured for non-delivery or damage and delivery date is guaranteed, usually 1-2 days. We recommend that you choose Priority Mail shipping. We will pack and ship at the best possible Priority rate, which may include Flat Rate Shipping, and refund any shipping overages you may have incurred. At this time we ship to Canada, Australia, France, Germany and Mexico by USPS International and International Priority Mail. USPS does not offer tracking outside of the United States. We cannot be responsible for the shipment after it leaves the United States unless you have selected USPS International Priority Mail shipping which is insured.

RETURNS.

Undamaged Items.

We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match exactly how the item appears physically. We do our utmost to photograph and describe our products accurately, but recognize that we can’t always meet everyone’s expectations. We do require that you notify us within 7 days of receipt, and that you have returned the item back to us in 30 days. All sales are final 30 days after receipt. If you are returning an item, once we receive it in the same condition in which it was sent, we will refund your money for the item. Mail the package to New Earth Gifts and Beads, 7821 SE Mammoth Drive, Hobe Sound, FL 33455. Be sure to include your name and address. Shipping charges for returning items are the customer’s responsibility.

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Damaged Items.

Please contact us immediately so that we may take the appropriate steps to issue your refund. We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. We require photos of the damaged items and the shipping box. Please understand we need your assistance in filing an insurance claim so that we can refund your purchase price. Note: If you selected First Class shipping for your order, the items are not insured and there is no recourse for damaged or missing items.