HARLOW: Mr. Schultz, you have diagnosed a problem. It's a problem we all know exists, and it's a tragedy and a travesty. What would you do to fix it?

SCHULTZ: OK, what -- what I would do to fix it, first off, is diagnose the problem. And diagnosing the problem is that we have layers and layers and layers of government bureaucracy. No one knows who's in charge. There's no transparency of records. Veterans are waiting weeks and months for prescription drugs. There's all kinds of problems.

You have to put the quality people in charge with accountability to the president. The president of the United States is not concerned about the V.A. That is not what he's worried about. He talks a great deal about his support of veterans, but doesn't do much other than when the cameras are on.

I will fix the V.A., because it's about leadership, it's about character, and it's also about the temperament of humility to listen to people who are smarter than you, who have more experience than you, to help solve this problem.

So it’s really about leadership. It’s about character. And it’s about results and accountability. I will be accountable. And I -- if I run for president, I promise you, I will fix the V.A.