Division of Child Support Enforcement (DCSE) Announcement

NEW! DCSE Text Messaging Services is launching.

On August 17, DCSE launched two-way text messaging capabilities. To prepare for this launch, customers received an initial text making them aware they've been opted-in to this new service. Customers wishing to opt-out can reply with 'STOP' to the initial text and further correspondences via text will not be sent. Normal data rates will apply.

Terms and Conditions (PDF)

FAQ (PDF)



COVID-19 Resources

View our current service offerings

Notice Regarding Child Support Response to COVID-19 (PDF)

Frequently Asked Questions - Child Support and COVID-19 (DOCX)

Employer Updates



In line with the Governor's message that everyone must play a role in helping to stop the spread of COVID-19, the Division of Child Support Enforcement offices have suspended in-office customer service until further notice. During this time, customer service will be provided by phone, and normal operations of the agency will continue.

Payments can still be made online on the MyChildSupport Portal, by phone or mail. You can also contact us at 1-800-468-8894 or email askdcse@dss.virginia.gov to discuss your case.

Please note: If you are scheduled for a court hearing related to your child support case, please check with the local court where the hearing is scheduled. If you are scheduled for a hearing with the Division of Appeals and Fair Hearings related to your child support case, please contact the hearing officer on your appeal notice.