I've informed the team of device detection issue and this is being looked into. If you haven't already, please report this via official support as well, so that your case can be properly tracked and they can reach out for further diagnostic information. At the moment, this seems to be a Win 7 specific issue.







This is not a known/logged issue at this time.



I assume this is a Chroma studio effect (since it affects all devices). The "reset" would typically only happen when there is a device connection/disconnection event (i.e. the lighting canvas needs to be updated to accommodate for the change in number of devices). This also applies to network connected devices (such as Philips Hue), if they drop packets and disconnect. This definitely requires a much deeper look before we can arrive at any possible fixes.



Have you reported the bug through the official channels?





This is really good documentation, but unfortunately it would not be read by the devs if not sent via official channels. The devs can't follow social media posts and rely on the bugs that come in via our ticketing system for their work. I have highlighted this to them for now, but as I mentioned for the other folks, it's far from ideal if it hasn't been reported and tracked properly. It will just get lost among the other things they're juggling through.

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