Sparkle Managers as Coaches program is a Leadership and Coaching program designed to teach Managers and Team Leaders the essential skills for guiding and supporting staff to confidently grow, develop and deliver their Sparkle Customer Service skills.

The role of Managers and Team Leaders is crucial to the success of the Sparkle Customer Service initiative and to embed the Sparkle service culture.

For this reason, the Management Team must be seen as ‘Sparkle Champions’ and develop their Coaching and Leadership skills to help them inspire and motivate their staff to be the best they can be.

Fundamental Skills Covered in the Managers as Coaches Program:

This highly interactive and practical workshop provides participants with up-to-date coaching and leadership skills and knowledge including:

The role of Inspirational Leadership and Coaching in creating Customer Service Excellence

The link between inspirational leadership, performance, productivity and reduced stress

How inspirational leaders increase internal and external customer loyalty

Understanding the different motivators that inspire staff performance

How to interrupt and change challenging behaviour patterns

How to support a Sparkle culture using the GROW coaching model

When and how to provide constructive feedback

Managing performance using the CIGAR model

The value of providing positive recognition

To discuss how Sparkle Manager as Coaches program can improve your organisation’s results contact Sparkle today on:

Call: 1300 611 288 | SMS: 0481965405 | Email: info@sparkletraining.com.au

Key Outcomes for Participants will include how to:

Influence staff to be the best they can be

Motivate and inspire each staff member

Manage and Coach difficult and challenging staff behaviour

Give feedback in a positive way

Prepare and present information positively to individuals or groups

Conduct coaching conversations to support professional growth

Develop strategies to give recognition ‘face to face’

Have Critical Coaching Conversations

To discuss how Sparkle Manager as Coaches program can improve your organisation’s results contact Sparkle today on:

Call: 1300 611 288 | SMS: 0481965405 | Email: info@sparkletraining.com.au