The driver (in picture) allegedly threatened the woman saying, "If you do not get out, I am taking you." (Photo: India Today)

A Bengaluru woman has shared her nightmarish incident with an Ola cab driver. Gauri Dhawan, a designer based in Bengaluru but hailing from Delhi, had booked an Ola cab to head to the airport on Thursday morning from her residence in Peenya.

She told India Today TV that she booked an Ola cab around 10.45 am. The Ola cab arrived to pick her up but demanded to know what will be her mode of payment.

When Dhawan told the cab driver that it would be online, he allegedly told her that he will not be able to drop her at the airport if she was paying online. With time already running out, she accepted to pay in cash but said that it would be the same rate of Rs 650 as was stated in the Ola app.

Gauri Dhawan said that the driver became agitated and asked her to pay more since, he said, the amount was insufficient. When Dhawan refused to pay him more, the Ola driver asked her to cancel the ride.

As the argument continued, Gauri alleged the driver approached her menacingly. It was then Gauri warned him, saying, "You better not touch me and stay away from me."

Gauri, however, sat in the cab since she had booked it and was already late to the airport. She alleged that the driver forced her to get out of his cab and started threw her luggage out onto the road.

When Gauri did not get out of the car, the driver allegedly threatened her saying, "If you do not get out, I am taking you."

That is when the driver allegedly started moving the car. Gauri Dhawan then dialed the police. The driver stopped the car only when she opened the door on her side. The police then arrived at the spot. She claimed it was the police who helped her to leave the spot in another cab.

After reaching the airport, she called Ola security.

"From the very start of the trip and my interaction with the Ola driver, he broke every single guideline of Ola," the Ola team told her and promised to take action and get back to her within 24 hours.

When asked if she thought things could go out of hand, she said, "I do not know, I don't know that person. But just going by his actions, everything was wrong. I cannot say what was in his head."

India Today TV contacted the Ola PR team for a reaction on the incident. In a statement, Ola said that the driver was immediately suspended from the platform.

"We regret this unfortunate incident and confirm that the errant driver was immediately suspended from the platform upon receiving the complaint," it said, "We urge passengers to always take rides through the Ola platform and not get into private arrangements with drivers. The Ola platform has specifically built-in safety and security features that are designed to support users from the moment a ride is booked till it is concluded."

"By choosing to disconnect from the platform, users lose out on the safety net that can protect them in case of any anomaly. We encourage all our users to report any untoward driver behaviour immediately using the in-app support functions, or our social media handles which enable us to swiftly attend and resolve issues," Ola said.