



What are Quality Management Principles?

Requirements of ISO 9001 . → Quality Management Principles are a part of the

→ ISO 9001 is based on these principles.

Quality of Product, Process, and System . → They are also useful resources for professionals looking to implement or improve a

7 Quality Management Principles in ISO 9001

Customer Focus Leadership Engagement of People Process Approach Improvement Evidence-based decision making Relationship Management





01. Customer Focus:

→ The primary focus of the organization is to meet the customer's requirements and to strive to exceed customer expectations.

→ The customer is paramount.

→ This principle is about understanding the needs of our existing and future customers.

→ It aligns organizational objectives with customer's needs and expectations.

→ This principle is all about the meet customer's requirements, ensure the level of customer satisfaction.

02. Leadership:

→ Leaders of an organization establish direction, unity of purpose and create a condition in which people are engaged in achieving the quality objectives and the common goal of the organization.

→ Leadership establishes a vision and direction.

→ This principle is also established trust and recognize the contribution of employees.

03. Engagement of People:

→ All people within the organization must be competent, empowered, and engaged in delivering value.

→ Engagement of People is about ensuring people’s abilities and enable participation in various continual improvement programs.

→ This principle evaluates the performances of employees, it enables learning and knowledge sharing and brainstorming of problems and constraints in an open forum.

→ By engaging people, we can improve the

04. Process Approach:

→ The process approach is a management strategy.

→ When managers use a process approach, it means that they manage and control the processes, the interactions between these processes, and the inputs and outputs that tie these processes together.

→ Process Approach manages all organizational activities as processes and also measures the capability of organizational activities.

→ This principle Identify linkages between activities and prioritize improvement opportunities.

05. Improvement:

→ Improvement is an ongoing improvement related activity in an organization.

→ This principle is about improving the performance of an organization.

→ Motivate the improvement activities within the organization.

→ Empower people to make continual improvements.

→ It Celebrates improvements.

06. Evidence-based decision making:

→ Evidence-Based Decision Making is a decision-making process based on the data or performance of the product or process.

→ It ensures the accessibility of accurate and reliable data and uses appropriate methods to analyze data.

→ This principle promotes decisions making based on analysis and practical experience.

07. Relationship Management:

→ Organizations manage their relationships with their all suppliers.

→ This principle is about identifying and select suppliers to manage costs, optimize resources, and create value for the organization.

→ Short term and long term relationship building.

→ It Collaborates on improvement and development activities with the stakeholders.





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→ As per the, these principles are reduced to 7 from 8.→ The organization grows only if they create value for the customer.→ The leader communicates mission, vision, strategy, and policies to the team.→ Also, create and sustain growth and values.→ Leaders establish a culture of trust and integrity.understanding of the organization’s quality objectives by people and increased motivation to achieve them.→ Enhanced actively involvement of people in improvement activities and creativity.→ We can establish trust and collaboration.