Snap has not snapped back.

The social media company reported worse-than-expected quarterly results on Thursday, with a loss that was steeper than expected and revenue that missed estimates, as it added fewer users than Wall Street anticipated.

Snap added 7 million daily users during the second quarter — a slower rate than the 8 million added in the first quarter.

Its shares fell 14 percent in premarket trading to $11.74, below the all-time intraday low of $11.91 set during regular trading on Aug. 3.

Here's how Snap did:

Adjusted EPS: Loss of 16 cents per share vs. loss of 14 cents per share expected by a Thomson Reuters consensus estimate

Revenue: $181.7 million vs. $186.2 million expected by a Thomson Reuters consensus estimate

That's up 153 percent from revenue of $71.8 million in the year-ago period.

Daily active users (DAUs): 173 million vs. 175.2 million expected by a StreetAccount estimate

Average revenue per user (ARPU): $1.05 vs $1.07 expected by FactSet

Snap races to snag users from an ever-growing field of rivals

Snap's second-ever quarterly report as a public company came at a crucial time for the owner of the ephemeral messaging app.

The company went public in March amid a dearth of IPOs, and was well-received at first: Shares jumped 44 percent on the first day of trading . But Wall Street analysts , including offering underwriter Morgan Stanley, have gradually lowered the expectations. The stock has been under pressure, falling about 41 percent over the past three months.

Despite reporting double-digit year-over-year growth in daily users and triple-digit growth in revenue on Thursday, Snap has struggled to meet the high bar of constant growth that's been expected of Silicon Valley companies like Facebook.

About 173 million people open Snapchat's app each day worldwide, a 21 percent increase from a year ago. And average revenue per user rose 109 percent from this time last year, the company said Thursday.

But compared to the first three months of the year, the growth seems less dramatic: DAUs grew 4 percent quarter over quarter, and ARPU grew 16 percent. The company saw a surge of ARPU growth in Europe and the rest of the world, but the increase in North America was more muted.

Losses also piled up during the quarter. In the three months ended in June, Snap posted a shortfall of $443.1 million, as costs rose across the board, especially in marketing, R&D and operations. The company — a huge patron of Google Cloud — did save money in hosting costs thanks to more efficient infrastructure.

Snap (NYSE: SNAP) makes money from advertising, like short video clips and sponsored augmented reality filters. Digital advertising — dominated by Facebook (NASDAQ: FB) and Google (NASDAQ: GOOGL) — has become a challenging area to monetize, so a growing pool of users means there's an increasing number of eyeballs that will see ads and return money to investors.

But there are more challenges ahead. Chief financial officer Drew Vollero said on a conference call that the company would continue at a slower pace of hiring in the third quarter, noting that the third quarter of last year saw revenue boosts from tentpole events like the Summer Olympics and election. Plus, Vollero said, new products like Snap Maps lure users into spending more time on the platform, but also increase the cost for Snapchat.

As Snap has struggled to buoy a falling share price over the quarter, competitors have caught up. Multiple agencies have told CNBC that interest in Snapchat among advertisers is flat to declining as many influencers and creative agencies look to Facebook's Instagram . Google (NASDAQ: GOOGL) is also in talks to create a quick-loading media platform similar to Snapchat's Discover, according to The Wall Street Journal. And with most of its user base on iOS (at least as of earlier this year), Snap is also beholden to Apple, which has its own augmented reality ambitions.

While Snap may be small, it boasts high engagement among the coveted millennial age group. Martin Sorrell, head of advertising giant WPP, told CNBC this month that his company plans to double its spending on Snap this year.

— CNBC's Michelle Castillo contributed to this report.

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Disclosure: CNBC parent NBCUniversal is an investor in Snap.





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