1. “Hey, hey, we’re the ... ”

We don’t like the term “executive.” So, we went with “monkeys” instead. Monkey Row is where myself and some of my co-workers sit.

Where the wild things are

We have two buildings that are kind of attached. There’s a 10-story building and a three-story building. We just moved here. The three-story building is where the monkeys are. At the top of the 10-story building, we have the people who answer the phones, the call center reps.

Who has the best view

The call center reps. We’ve always done that. They’re the ones providing customer service and that is what our brand is about.