“ I don’t think the Serbs will give us anything. I hope there isn’t another war, but we will fight again if necessary. There is unfinished business,” says Berat Dana, sitting with a group of former comrades and reflecting on what lies ahead for Kosovo two decades after the bitter struggle for independence.

Mr Dana lost 13 members of his family in the conflict. The others who were in the Kosovar Liberation Army (KLA) with him also paid a price – injuries, capture and torture as well as losing relations themselves.

They want to see a final settlement with Serbia, they say, as long as it is just and fair. They remain uncertain about if and when that will be possible.

Last week, Kosovo marked the 20th anniversary of the war, and the birth of statehood, with a ceremony attended by Bill Clinton, then US president, and Madeleine Albright, then secretary of state. These were the two in charge of American policy when Nato began its mission against the Serbian regime of Slobodan Milosevic.

A Nato force of 3,500 still remains in the country and a deal with Belgrade is elusive.

Kosovo’s independence is recognised by 115 countries including the US, UK and most western European states but not by Serbia, its allies Russia and China and European Union member states Spain, Romania, Cyprus and Slovenia.

The former KLA members reflecting on the past, present and future are in a restaurant in Gjakova in western Kosovo – a town that had been once a fierce centre of resistance during the war and had experienced grim retribution as a consequence.

Kosovo: Remembering the war, 20 years on Show all 9 1 /9 Kosovo: Remembering the war, 20 years on Kosovo: Remembering the war, 20 years on A woman walks past pictures of victims displayed on a wall at the cemetery in Krusha e Madhe, Kosovo, on March 26, 2019, as part of commemorations marking the 20th anniversary of the Krusha e Madhe massacre. AFP/Getty Kosovo: Remembering the war, 20 years on Kosovo Albanian children look out from a window at a memorial complex attending the 20th anniversary of the NATO bombing in the village of Glogjan, Kosovo on March 24, 2019. AP Kosovo: Remembering the war, 20 years on Kosovo Albanian children place Albanian flags on the graves at memorial complex during the 20th anniversary of the NATO bombing in Glogjan. AP Kosovo: Remembering the war, 20 years on Kosovo Albanians mourn during the ceremony to mark the 20th anniversary of 113 men killed during the 1998-99 war in the village of Krusha e Vogel, Kosovo, 26 March 2019. EPA Kosovo: Remembering the war, 20 years on Some 113 Kosovo Albanian men of the village were separated from their families and executed on 26 March 1999 by Serb security forces, 45 of them are buried and 68 still missing. EPA Kosovo: Remembering the war, 20 years on A man walks past the graveyards at the cemetery in Krusha e Madhe. AFP/Getty Kosovo: Remembering the war, 20 years on A woman mourning during the ceremony to mark the 20th anniversary of the people killed in the village of Krusha e Vogel. EPA Kosovo: Remembering the war, 20 years on A woman with a child walks past a train that was used to ferry thousands of Albanians out of Kosovo. Reuters Kosovo: Remembering the war, 20 years on These trains took people into North Macedonia during the 1999 NATO bombing in Blace, Kosovo. Reuters

Parts of the town, including historic cultural heritages from Roman and Ottoman times, were deliberately destroyed.

Hundreds of civilians were killed, many remain missing, and there were systematic abductions and rapes of girls and women by the security forces. Around 75 per cent of the population were expelled, their homes burned.

What took place in Gjakova formed a major part of the United Nations war crimes indictment of Milosevic and his trial in The Hague.

New evidence of abuse continues to be collected to this day and activists hope that charges can be brought even after all this time.

Relations of Mr Dana died in one particularly bloody massacre on 10 May 1999, when Serbian forces descended on a neighbourhood that was seen as a hotbed of nationalism and took away the male residents from the very young to the very old.

The youngest to die was Labinot, a 14-year-old cousin while the oldest was Mr Dana’s 90-year-old grandfather Ramadan.

Other members of his extended family had been “disappeared” after being arrested and their graves have still not been found.

Mr Dana was with his KLA unit in the countryside when he heard about the killings. “I felt very angry and also very sad,” he says. “What happened was so unjustified, killing people who were just civilians.

“I found the names of two policemen who were involved in the arrests and contacted them after the war, I wanted to find out what happened to the missing. I tracked one down to Montenegro, but I was told that he was ill. So we have all these murders and people who have got away, it’s not easy to forgive.”

Shkendije Hoda is part of a team who want to ensure that the victims are not forgotten and perpetrators do not escape justice with the passing years. They have collated information that they pass on to the United Nations and the European Union for fresh investigations.

Kosovars pay respect for their relatives killed during Gjakova massacre (Armend Nimani/AFP/Getty) (ARMEND NIMANI/AFP/Getty Images)

The demand for new prosecutions of accused Serbians have grown with the setting up of the Kosovo Specialist Chambers and Specialist Prosecutor’s Office which is looking into allegations of war crimes against a number of former senior KLA figures, including the Kosovar president Hashim Thaci.

The prime minister, Ramush Haradinaj, was charged with war crimes after taking office following the war. He was tried twice by the International Criminal Tribunal in The Hague and acquitted both times.

His trials caused widespread anger in Kosovo, nowhere more so than in Gjakova. Mr Haradinaj comes from this region and is regarded here as a wartime hero who was denied the opportunity to shape the country at a crucial time by the international community acquiescing to Serb demands.

“There are killers who are free now leading normal lives while we don’t even know where many of those who were killed are buried. We have been collecting evidence, carrying put research and handing it over to the international authorities,” Ms Hoda says.

“This is an issue for all of Kosovo, but felt really strongly by us in Gjakova because this place suffered so much during the war. We were targeted by regime because so many people from here were in the struggle for independence.

“It’s not just the killings, there were so many sexual assaults. There were around 25,000 rapes in Kosovo – the victims have to live with the trauma every day.”

Ms Hoda was 29, and her brother Hekuran, 33, when they joined the resistance. He fought in a KLA unit in the field while she stayed on in Gjakova collecting intelligence.

“Everyone played their part in the movement, men, women, boys and girls all joined,” recalls Ms Hoda, who won a reputation as a formidable fighter. “It was not just being in the field, it was very risky for those who stayed inside Gjakova, getting the information, organising things, risking arrests and what followed that.

“Ramush Haradinaj was our commander, he was out there with us. He was really needed after the war at a very difficult time for bringing stability, getting peace. And that is the time when he was charged with all these things and taken out of the country.”

Her brother Mr Hoda says he and his fellow Kosovars would always be grateful for international intervention.

“Let’s be clear, without the Nato bombing we wouldn’t have succeeded,” he says. “We had to fight the Serbs, but without America, without Britain, we would not be here.”

Mr Hoda was injured in a firefight and some of the shrapnel remains in his body. “We didn’t have much medical facility,” he says. “But that’s what happens in the war, a lot of people suffered. Many of us thought we would rather be killed than be captured, we knew what happened to those who were taken by the Serbs, like this guy here,” he says, gesturing at the man across the table.

He's pointing to Gembi Batusha, who was captured on 11 May 1999 after a running battle with Serbian forces.

Kosovo Serb politician Oliver Ivanovic shot dead

He was gathered with 300 others, many of whom were picked up in raids in the town, at a local factory. “We were beaten repeatedly, we hardly had any food, it was quite hard,” he recalls.

“After a few days hey released the older men, the rest of us were then taken to Dubrovka jail.”

What happened at Dubrovka, the largest prison in Kosovo, became one of the most notorious and controversial chapters of the conflict.

On 19 May, Nato aircraft bombed buildings adjacent to the prison, hitting what they thought were barracks of the Yugoslav army and Serbian police.

The government in Belgrade claimed 85 people, including prisoners, were killed. Human Rights Watch found evidence of 18 deaths.

There were more airstrikes on 21 May. “The guards were angry, they could not do anything about the planes, and they took it out on us, the beatings were some of the worst”, says Mr Batusha.

“There was real hate there, a lot of people were badly injured.”

The next day, a thousand prisoners were ordered to line up at a sports hall to be transferred, they were told, to safer places.

War crime allegations have been made against Kosovar president Hashim Thaci (Bloomberg/Getty)

Mr Batusha continues: “Then the guards and the police on the walls started shooting, they were using everything rifles, bazookas, RPGs (rocket propelled grenades), there was screaming, people falling, blood, fire.

“I was among those who dived to the ground, those who could not mostly got shot,” he says, his voice trailing away.

Some of the prisoners found places to hide in the prison complex, the basement areas and the sewers. Over the next 24 hours, more paramilitary units were brought in and, with the help of Serb prisoners who had been armed by the guards, hunted them down. Some were arrested, others executed, say the survivors.

More than 70 were killed at the sports ground, another 60 afterwards, according to humanitarian groups. The Serbian government maintained, however, that the vast majority of the deaths were caused by Nato bombings.

The remaining prisoners, including Mr Batusha, were taken to the town of Lipljan in Kosovo before being moved to jails in central Serbia. He was eventually released with several others after two years, through the mediation of the International Red Cross.

“I got to live, others didn’t,” he reflects. “People who were good friends died in Dubrovka, of course you think about them a lot, this is a very close community in Gjakova.”

On the way out of the town, you pass the home of Ferdonije Cerkezi, whose husband and four sons are still missing after being arrested in March 1999. She had preserved the house the way it was the evening they were taken as a shrine.

Every Sunday, she lays out dinner for her husband and sons at the dining table.

“There is an old belief that if you put out food and spoons for those who had gone away from a family, they will come back,” she explains.