Comment:

I've dealt with a lot of people, over my years of customer service experience, who told me that they weren't upset about the money - no, it was the principle of the matter. It's worth noting that every single one of these principled individuals was someone who felt that a company owed them money for some reason, never a single person calling to admit that they'd been undercharged. Heck of a coincidence, that.

When I wrote The Paladin's Guide To Life (available on Amazon or for as little as $1 on Patreon), one of the challenges I addressed was the perennial dilemma imposed by shitty Dungeon Masters since time immemorial - how does a Lawful Good character act when Law conflicts with Good? To resolve the conflict, I simply pointed out that Law exists to facilitate Good, and that one should therefore consider it Law that Good trumps Law.

This is simplistic, of course, but I feel the concept is sound - if you ever find yourself arguing that some rule necessitates adding suffering to the universe (for any reason other than preventing some other greater suffering), you are in violation of Rule Zero, and principle dictates that you should not be an asshole.

I don't want to be too harsh on Patricia, here, though. They do have very good reasons for being antagonistic towards our protagonist, and certainly Lee may benefit from a tougher form of tough love.