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4/18/2019 Update:

Please see New Info Available about this issue here: SOLUTION: (Updated) Concerns with GS10e/GS10/GS10+ roaming or poor data

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4/12/2019 UPDATE: As always, Sprint and Samsung continue to closely monitor concerns about intermittent or total loss of voice or data with the Samsung Galaxy S10, S10+, and S10e handsets. There will be a software release available on Tuesday, April 16th that will prevent the device from experiencing intermittent voice or data. Please update your device as soon as this release becomes available.

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Details

Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models. This is affecting Galaxy S10e, S10 and S10+ phones.

Software Version ASC8 was released on 3/27/19 for customers to download. The new software should prevent the issue from happening. A small number of devices may be not be recoverable. Devices that are not recoverable will not acquire LTE or will continue to have intermittent LTE connectivity after the software update. See below for actions to take.



Actions