Whimsey Box appear to be going under…and handling it horribly. I don’t normally do posts about boxes ending, (because most companies handle things correctly and refund subscribers), but wanted to make sure you are aware in case you are a subscriber or you’re considering subscribing.

Here are the details:

Subscribers have been charged for August and September boxes, but August boxes haven’t shipped yet.

WhimseyBox never emailed subscribers to let them know anything was up.

On September 9th they posted this on their Facebook page:

Since then – radio silence.

I reached out via twitter but haven’t gotten a response since September 9th.

While I understand that there are issues that can come up and delay shipping, a complete lack of communication with subscribers is just unacceptable. If you’re a Whimsey Box subscriber I recommend reaching out to your credit card company to refute the charges. You also can try to contact their customer support, but from the comments on facebook it looks like no one is answering. (I just tried their customer care number and it goes straight to voicemail).