Look man, I am not trying to defend anybody here, but I will give you my opinion based on what I read in your post and my previous experiences as well of those of my friends about returning products to companies when there is a problem.



1- Most of the companies dont have a great support and even those who have the best support out there dont really offer you many alternatives other than returning the product and paying for the shipment in the process.



2- I think that the fact that they asked for photos of the product is much better than just accepting it because of the following reason. If your photos proved the product was intact then they have no reason to not exchange refund where another company would've waited for you to ship the product at your own expenses and then once they receive the product they would have assessed it . So I prefer a company asking beforehand for photos than me losing 20$ or 30$ of shipping to only hear them say NO. Of course now I dont know what was the toned they used. If they used a tone that implied you was trying to scam them, maybe its not the nicest of things to do.



3- I think that them telling you that returning it for exchange would cost more than buying another one or keeping this one is just simple honesty. I hardly ever stumble on products shipped across the world for less than 20$ to 25$ (being a minimum). If the power-bank costed about 10 Euros then I think that considering you paid the initial shipping and you are going to at least pay another one to send back the item to them (maybe you even pay the one sending back the correct item to you), then you already paid more than double the item's price. The only solution to this problem would have been OP paying the shipping, but this never happens with any companies even when they are the one at fault and in this particular case you made the mistake of ordering a UK version.



All in all I think you stumbled across a situation that was destined to end bad for you, but I think that its normal and it would had ended the same way with 98% of the companies out there.

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