An NBN fault left Melbourne man Scott Moffat with no home phone or broadband for four months, but the upcoming NBN complaints review may ignore the bureaucratic red tape which has left him and other Australians in broadband limbo.

With growing pressure for NBN and retail service providers to end the blame game and resolve customer frustrations, this week the Australian Communications and Media Authority announced a wide-ranging review of the "NBN customer experience" to address ongoing complaints regarding connection delays and service quality.

The ACMA is set to survey around 1800 homes and 750 businesses regarding their satisfaction with the NBN. It will also call on retail service providers for details of customer complaints.

Mr Moffat's drawn out battle to reconnect his Malvern East home was only resolved in July after Fairfax Media raised the issue with NBN. Previously he had spent four months pleading his case to Optus, NBN, the Telecommunications Industry Ombudsman, the Australian Competition and Consumer Commission, and the office of communications minister Mitch Fifield.