If you think someone has broken the spam rules, you can complain or report it to us.

This won't stop all messages but it may allow us to take action.

There is a difference between making a complaint and reporting spam.

Make a complaint about spam

When you make a complaint, we will ask you for:

a copy of the message content

your details (or you can stay anonymous)

a summary of your complaint

permission for us to contact the sender

We will also ask if you have given the sender permission to send you messages before.

We will only contact you if we need more information. If your complaint is anonymous, it may limit what we can do.

Make a complaint about spam

After you make a complaint

After we review your complaint, we may contact the sender about their responsibilities under the Spam Act.

If the issue is serious or ongoing, we may investigate.

Find out about past spam investigations.

Our complaint handling standards

Our privacy policy sets out how we collect, manage and protect personal information. You can contact us if you have questions about this policy.

Our client service charter sets out how we seek to serve you, what you can expect when you contact us, and how we can serve you better.

If you’re not happy with the way we handle your complaint, you can contact the Commonwealth Ombudsman.

Report spam

To report spam:

Forward SMS or MMS spam to us on 0429 999 888 . Standard message charges apply.

. Standard message charges apply. Forward email spam to report@submit.spam.acma.gov.au. Don’t change the subject line or add any text. You should receive an auto-response to your email.

When you report spam, we do not register this as a complaint. It is a quick way to give us information about spam activity so we can identify spam trends and potential compliance issues.