I went to visit Lowell cafe Nov 1st and it was an awesome experience! I went in there with my own wax so I had to rent out a puffco for $30 since I wasn’t purchasing anything and I was also told I couldn’t bring my own. I kept hitting different puffcos because none of them would work. I believe it started working with the 4th different puffco they brought out for me to try. I was patient because I’ve heard a lot of things of puffco not working properly previously so I didn’t really think it was the cafe’s fault for them not working. I didn’t see any of them be sanatized. The employee’s hands kept going on the mouth piece as she tried to make it work. It was a male first then a lady. I was never offered any wipes or alcohol. I truly thought they had cleaned it in the back since they said each time they were “preparing” it for me. 2 days after that the swelling started to form along with redness and dryness around my nose and cheek as well as my lip and inside my mouth. I ended up having to go to the doctors because of my pain. The doctor said I got a huge infection and cold sores from it not being cleaned and that I went on time from it being spread. My face got 3x bigger right side and I was put on bed rest as my body is trying to fight an infection. I was also given two medications to treat it. I was told if it got more red or my pain was worse to go to the emergency room. I wasn’t sure what to do, if to speak out or not. I was so embarassed, I felt so dumb. I could have been smarter. I shouldn’t haven’t trusted any company or anyone when it comes to what I put on my lips. I reached out on a Tuesday (11/04/2019) with what had happened and they seemed to care and want to help find a solution but that was not that case. I was told this was a “terrible situation” “we will contact you immediately” and they also asked for my information which I gave them and I have not gotten a response til this day (11/11/2019). On Wednesday (11/05/2019) I DM’d then again on Instagram asking for an update very politely. No response. So I called into the store and the person on the person was so rude. He didn’t apologize for what was going on, didn’t really show any concern, had an annoyed tone, and just told me I’d get called back. The next day on Thursday (11/06/2019) I called in again and it was worse than the first time I called. It was the same attitude, but this time I was being cut off and i was told “alright” and hung up on. I went ahead and DM’d them again politely but again no response. At this point I am so stressed and annoyed. I am upset, I feel unheard, and most of all I feel regretful and that’s a terrible feeling. I missed an interview for a job I was really going for. I have bills to pay. Places to be at. And with the right side of my face being 3x the size of my left side I wasn’t able to do that. The drying and painful movements from speaking alone where enough. I shared my story today (11/11/2019) and a lot of people have come to me telling me similar experiences. I was also told the manager or one of the employees has an outbreak around the time I was there. There’s also yelp reviews about it. My yelp review was moved to the not recommended section. I still have not been contacted by anyone from Lowell farms. This is so wrong. As the first cannabis cafe you would think they’d want to do things right or make things right when it comes to their customers health and concerns. This is not only making the cannabis industry look wrong but also ruining it for future plans. Safety should always comes first. (The link is to their yelp. You can search “herpes” on their reviews. And my review was moved to not recommended section)