I sent them another email:

Maybe you are already aware of this, but in the admin dashboard of Discourse I see the following warning:

Some problems have been found with your installation of Discourse:

Sidekiq is not running. Many tasks, like sending emails, are executed asynchronously by sidekiq. Please ensure at least one sidekiq process is running. Learn about Sidekiq here.

Other than that, the reaction from my community is positive (https://safenetforum.org/t/maidsafe-org-down-all-day/2623).

Although a few members think the downtime could have been shorter.

One member said: “They should have Fail2Ban installed, or something similar, to autoblock IPs with bizarro behavior.”

And another said: “Completely amateur to monitor from inside the network. They should give two months free for this because they made TWO errors that lead to this going on for several hours.”

Personally I think you are handling the situation just fine and are doing a really good job.

Also I expect this forum to grow massively in the next few weeks/months when MaidSafe launches (perhaps we will have to upgrade to support more traffic. let me know when this is necessary). so it’s good we are getting the kinks out before launch.

It says in your terms of service that: “Any downtime over 0.1% will be refunded with a prorated fee based on actual downtime per month.” In the first email you sent, is that the refund you were talking about?

Thank you <3

Their reply:

Good to hear that we’re still doing a good job.

However, as one of your members said, we have made some mistakes. I want to offer you a refund for a full month to make this up to you, and offer my sincere apologies for these mistakes.

I’ll investigate how much room for extra traffic there is and let you know.

If you need to upgrade, we can deduct the refund from the extra subscription cost. If you don’t need to upgrade, we can either give you one month extra, or transfer the amount using BTC or Paypal.

Will that work for you?

My reply:

Ok perfect. If it’s necessary to upgrade now, I would go for deducting the refund from the extra subscription cost. Otherwise it could be kept as a balance in the account to be used when we upgrade or refunded as BTC if it’s easier.

It’s likely we will stay with you for hosting but I would rather not have it as one month extra for now but more towards the upgrading because we will probably have to do it in the short term.

According to my Google Analytics stats, I have 98k page views last month. But I wouldn’t be surprised if I get more than 500k page views per month in the next two-three months.

Also, are you working on the Sidekiq issue I have that says that Sidekiq is not running?

Thanks again.

The Sidekiq issue is pretty trivial. It should be fixed soon. I will continue posting in this topic if I have any further updates.