CityAssistant is more than a bot. Powered by SimpliCity™, it’s the new AI-powered assistant that your citizens will love, and it integrates with the business processes and systems you know.



CityAssistant provides a new way for your citizens to access city services and get answers to their questions, where and when they want. It goes beyond answering common questions, by also allowing citizens to complete secure transactions and submit forms like issue reporting, in a conversational and intuitive way.





+ Accessible and Intuitive Eliminates wait times for users: available 24/7/365.

Delivers equity of access to information for all: user-friendly, intuitive, and multilingual.

Supports multiple channels, including: Amazon Alexa, Google Home, Facebook Messenger, text message, mobile app, and website chat window. + Supports City Staff Reduces call and email volume by 15-25%.

Updates can be made quickly and easily, to expand and enhance content by city staff.

Facilitates staff training and day-to-day information needs.

Shares a library across all channels to ensure consistency of responses. + Trustworthy, Integrated and Scalable Technology Easy to set up and inexpensive to maintain.

Uses machine learning to improve with each interaction.

Provides insights into what the community wants to know through rich analytics.

Ports collected data to, or integrates with, your existing CRM, helpdesk platform, and issue reporting system.

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