I think the problem isn't what you say, it's the timing. Feels like you're mainly responding when complaints are at critical mass (Source)

Things can sometimes reach critical mass quickly. Purify was revealed on Friday night and we responded on Monday, for example.

I think that's more of a symptom of the problem though. We are told "wait for the answer, it's gonna be sweet" then bam purify

But community will sometimes be wrong/unreasonable. Much of the purify outrage was how everyone joined in. a bonding experience :p

The fact that this video came out only 2 days after Purify was revealed was pretty awesome :).

'thinking' and 'operating' are the operative words here. I think people want something more concrete and substantial. (Source)

I agree - does that mean we shouldn't be discussing our thoughts about things until we actually make a change?

Absolutely not. I personally enjoy the more speculative and suggestive interviews for what is to come. Keep up the good work :)

I guess people would just be happy with a future insight of whats going to happen to hearthstone so they could hype about it (Source)

What if we don't know for sure what's coming until it's very close? For example, tavern brawls changed a ton during development

Dip your toe in, give it a shot with something you are considering as a team right now and see how it fairs.

We do that and it hasn't been going perfect. "it's on our radar" is basically a meme at this point.

Use words that affirm intentions and inspire faith in your community.

It's okay to admit to making a mistake, it's okay to balance cards... just tell us, and be decisive about it.

Hey ben, just wondering if having a ptr was ever considered for HS? could get a lot of good feedback on cards before they go live (Source)

I think launching a "solved" environment on day 1 is a pretty big downside of that

By that do you mean that you can't fully test the effects of cards in the test environment?

I mean that if people are testing on the ptr, then the new set loses a lot of excitement of exploration on day 1

Shouldn't necessarily be new sets, I think those balance changes when Standard came out could use PTR testing

Testing the nerfs in isolation without the new set wouldn't have given valuable info, I'm afraid.

Announcing a time line is highly appreciated. Nothing feels longer than waiting for update A, maybe to happen, within unknown time. (Source)

Yeah one of the problems with timelines is we often don't know until QA and our platform partners give a thumbs up to release