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WEBVTT EDERSEN JOINS US LIVEFROM THE NEWSROOM.ADRIENNE, YOU CHECKED WITH THEFAMILY AND WE ENERGIES.ADRIENNE THAT'S RIGHT.WE KNOW SHE WASN'T PAYING HER WEENERGIES BILL.WE'RE WORKING TO MAKE SURE THEYSTILL FOLLOWED PROTOCOTHE FAMILY HAS A CLEAR MESSAGETONIGHT, BE THERE FOR YOUR LOVEDONES.>> IT'S SO IMPORTANT TO CHECK ONYOUR FAMILY.ADRIENNE: DEVASTATED, ZELDRASTRONG NEVER THOUGHT THE NEXTTIME SHE SAW HER SISTER,48-YEAR-OLD ZONDRA NASH, ITWOULD BE TOO LATE.NASH, PICTURED HERE YEARS AGO,SUFFERED FROM DEPRESSION.WHEN WAS THE LAST TIME YOU SAWHER?>> SEPTEMBER 29.ADRIENNE: AND SHE WAS FINE?THEY CHECKED ON HER A LOT, BUTSHE NEVER RESPONDED.THIS MORNING STRONG FOUND NASH, AT HOME DEAD WITH NO HEAT, NOWATER, NO ELECTRICITY.THE MEDICAL EXAMINER CALLING ITPROBABLE HYPOTHERMIA.THE FAMILY LEFT WONDERING IF WEENERGIES IS TO BLAME.>> WAS THE CAUSE OF DEATHBECAUSE WE ENERGIES TURNED OFFHER ELECTRICITY?ADRIENNE: IT'S ILLEGAL FOR WEENERGIES TO TURN OFF YOUR HEATBETWEEN NOVEMBER 1 AND APRIL 15,EVEN IF YOU'RE BEHIND ON YOURBILL.THE M.E. BELIEVES WE ENERGIESTURNED OFF NASH'S HEAT INAUGUST. A SPOKESPERSON TELLS US THEYTRIED TO CONTACT NASH IN THECOLDER MONTHS TO GET HER HEATTURNED BACK ON, BUT -- >>WE DO NOT HAVE RECORD OFHAVING CONTACT WITH THISCUSTOMER.ADRIENNE: A DISTRAUGHT FAMILYSTILL WONDERING WHAT EXACTLYWENT WRONG NOW HOPING OTHERSLEARN FROM THEIR TRAGEDY.>> YOU DON'T KNOW HOW YOURFAMILY IS LIVING IN LESS YOU GOCHECK ON THEM.THAT IS TERRIBLE.ADRIENNE: WE'RE WORKING TO GETMORE DETAILS FROM WE ENERGIES ONHOW MANY TIMES THEY TRIEDCONTACTING NASH.I TALKED NASHS' LANDLORD OVERTHE PHONE TONIGHT.

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The Milwaukee County medical examiner will perform an autopsy Friday on a woman who died from "probable hypothermia." Family members found 48-year-old Zondra Nash dead inside a home at 2838 23rd St. in Milwaukee. Nash's sister, Zeldra Strong, said Nash had suffered from depression for years and had cut off ties with the family. They all checked on Nash and even called police to do a welfare check in September. "I would tie a balloon on her doorknob or put a card on her mailbox," Strong said. "I just wanted her to know someone cared but she wouldn't respond." According to Strong and her brother, Timothy Nash, they tried to contact Nash over the holidays and didn't hear back from her. Nash's landlord confirmed she was behind on rent. Wednesday night, her family asked police to do a welfare check. Police didn't see anything suspicious but told the family to try and get inside with the landlord the next day. Thursday morning, Strong, and other family members, found Nash inside the home dead. She didn't have heat, and Timothy Nash said the pipes were frozen. "Was the cause of death because We Energies turned off the electricity?" Timothy Nash asked. "Or was she just sick and cold on top of it?" It's illegal for We Energies to shut off customers' heat between Nov. 1 and April 15. According to the medical examiner's office, We Energies shut off the heat in August. We Energies spokeswoman Amy Jahns said they always try to contact customers in the cold months even if the company turned off their heat months prior. "We do contact them quite often," Jahns said. "We give them phone calls, stop by, hang information on their doors." With regard to Zondra Nash, Jahns told WISN 12 News, "Our records show we have not heard from this customer." Nash's landlord, Lawrence Jackson, said We Energies contacted him to try to get to Nash. He hadn't heard from her for months either. Even so, Nash's family believes she did contact the company and ask for the heat to be turned back on. Now, even though they checked on her several times, they're hoping others will learn from their tragedy and do more. "You never know how your family is living if you don't go check on them," Strong said. "What happened is terrible." Jahns encourages family members who are worried that loved ones don't have heat to call We Energies at 800-242-9137.