OWNER NEWS

Coronavirus (COVID-19) update for the Grand Summit Hotel at Mount Snow

Update for September 11th

Grand Country Deli: The Deli has reopened as a market: Fridays thru Sundays from 8 to 11AM · We have available for purchase, toiletries, packaged nonalcoholic beverages, single and 4 packs of beer, bottles of wine, snacks, chips, Danish, muffins, bagels, yogurt, cookies, candy bars, meat & cheese snack packs, bacon, butter, milk, (eggs coming soon). We will have coffee available but will not be self-service. We will have Maple Syrup available for purchase coming soon.

The Pool: We anticipate reopening the pool at the Grand Summit on Friday, September 18th. Use will be limited to owners and guests currently staying at the hotel and will be by reservation only. Specifics and information on reserving time in the pool will be forthcoming.

Update for August 28th

News this week for Grand Summit Owners, August 28, 2020:



Mount Snow Sports: will be opening this weekend; you must use outdoor entry (across from Tubing Hill)

Real Estate Office: Mt Snow Realty in hotel closes August 31 with each agent having moved to a local agency.



If owner wants to list interval for-sale, then contact Owner Services & Accounting (OSA) for info or research Deerfield Valley for agents.

If owner already had unit listed for-sale, then the listing-agent should have already contacted the owner.

Anyone looking to purchase: can expect to see hotel signage; could visit OSA; view Mt Snow website or visit a valley-agent.

If in doubt. then contact OSA for assistance.

Deli: re-opens next Friday, September 4 with limited hours; everything take-out; more of a market for necessities, such as milk/pre-packaged food items.

Pool: expect to open by Friday, September 18 (not hot tubs); access-detail will be forthcoming soon.

Mt Snow Winter Ski Season: opens November 14 (Saturday).



Vail Resorts issued major press release August 27; click on link: http://news.vailresorts.com/corporate/vailresorts/winter-operating-plan-2020-letter.htm

Update for August 21st

The Pool: Not so-good news since its leak now deemed somewhat more-severe than originally thought; impacting both the pool & hot tubs. The eventual fix could be relatively long, several weeks. However, we will keep you informed, hopefully with better news; especially since various alternatives are being examined to shorten the pool shutdown.

New calendars: being e-mailed to owners over next couple weeks. Due to ongoing strict COVID occupancy restrictions; VERY important for an owner that your updated-calendar be returned ASAP.

Owner appreciation events and benefits: upcoming season & beyond is being discussed with Mount Snow Ltd; expect more news, possibly 2-3 weeks after receiving New calendars e-mail.

Fiscal Year 2021 Budget: actively preparing budget along with reviewing current-year 2020 with a focus on costs and losses associated with COVID-19.

Owners Locker Room: now open to owners without an appointment with us. Front Desk staff will make single-use keys for you (if not-staying at hotel, then please call in advance). Related information will be on your Checklist Confirmation and on the Owner Website.

Stay Safe and Healthy- Your Grand Summit Board and OSA Office

Update as of August 13th

News of the Week Re-Opening Phase 2: Grand Summit Hotel will now be open not only for owners' weeks but also for the public and will also allow Space/Available for its owners.

(Note: Hunter is not offering Space/A until November.)



Reserve Space/Available: Keep in mind that any overnight stay requires adherence to the Vermont 7 or 14-day COVID-19 quarantine protocol. As in the past, we would only accept requests for Space/A reservations of a similarly owned-unit "3-days prior to arrival". At that time, we would be able to give you either a firm confirmation or a unit is Not-available. Also remember, you must be in good financial standing plus the level of Space/A occupancy is always determined by hotel management. We must emphasize that you are responsible for self-quarantining and then signing the VT Certificate of Compliance by time of your front-desk arrival

Pool: COVID-18 has not been the reason for the pool being closed but rather a severe leak. Maintenance staff is currently working with a proven pool company. When repaired and available, owners will be promptly notified.

Dues Statement: The recent statement you received in the mail came from Vail Resorts and is your bill for Grand Summit 4 th quarter 2020 dues, payable by September 1st. Those owners with a credit card on file will be charged on-or-near that date. Owners who do checks can continue to send them to Mount Snow Grand Summit Owners Association, PO Box 1514, Brattleboro, VT, 05302-1514. Currently the Owner Services & Accounting office lacks its normal direct access to owner accounts. We are waiting for final word of a successful transition to our new Vail Resorts system. So please be patient, if you have a detailed reservation or accounting-type question for us.

Real Estate: Last week, the Association Board was notified that the Mount Snow Realty office would be closing September 1st . Our Resale Transition Team is being proactive and will soon communicate its plans; hopefully providing smooth, transparent procedures for anyone wishing to sell or buy.



Stay Safe and Healthy- Your Grand Summit Board and OSA Office

Update as of August 6th

Grand Summit Hotel (GSH) Unit Owners ---

The pandemic has been a frustrating experience for all of us; but hopefully some good news:

The GSH re-opening for owners-only has gone relatively-smooth, even with the necessary strict safety protocols.

Consequently, the Association has decided to also re-open for rental guests, starting August 14.

Finally, we can announce that your next Town of Dover real estate tax bill will be reduced by almost 40%.

With new reservation/financial systems & procedures coming along with resultant changes, you can expect more information during August.

Best to you through the remainder of 2020 from your Association Board & GSH Staff.

Update as of August 3rd

The First Phase of reopening the Grand Summit is going well and the hotel is ready for the general public. As of August 14th, the Grand Summit will be open to our owners, exchange guests, and transient guests. As the State of Vermont is still under a state of emergency, quarantine and other safety regulations continue. All owners and guests should refer to the State's Cross State Travel Information before considering a trip to Vermont.

https://accd.vermont.gov/covid-19/restart/cross-state-travel

Many Mount Snow and Grand Summit amenities will not be open. Restaurants will be closed as will the fitness center, naturespa and the pool. Mount Snow's Golf Course is OPEN as is the Bluebird for weekend scenic chairlift rides.

Update as of August 1st

As of today, August 1st, 2020, Vermont's statewide Mask Mandate is in effect.

*Facial coverings are required in public outdoor and indoor spaces "any time it is not possible to maintain a physical distance of at least six feet with others from outside their household."

*Facial coverings are not required when exercising outdoors far from others, but those walking, biking, or engaging in watersports must have masks on their person in case they pass someone less than six feet away or stop to chat with a passerby.

VT Governor Scott: "You know, mask up while passing someone — just be respectful of others."

Please abide Vermont law and keep our state safe and open.

Update as of Friday, July 3rd

DOVER - At a special meeting held at 8 am on Friday, the Dover Selectboard passed a resolution to require face coverings in all town-owned buildings and businesses open to the public

Update as of Friday, July 3rd

Grand Summit Hotel (GSH) Owners; brief remarks:

The Association is extending by 30-days the required payment of your 4th quarter dues from August 1 to September 1.

(FYI: financials are being watched and will be scrutinized even-more once our 2021 budgeting exercise begins.)

Reminder: GSH re-opens for 1-month; July 17 (interval 3); owners-ONLY / owned-week; No Space/A.

Must make reservation in-advance: Owner Services & Accounting (OSA) @ 800-603-7669.

Or e-mail to MSOwnerservices@vailresorts.com.

"Cross-State Travel" & "Certificate of Compliance" links, protocols for Vermont:

https://accd.vermont.gov/covid-19/restart/cross-state-travel

https://accd.vermont.gov/sites/accdnew/files/documents/Lodging%20CoC%20-%20Updated%202020-06-19.pdf

After the July 4 weekend, at times OSA staff will actually be back into their hotel office.

As with the recent e-mail: "Phased Opening Notice - July 2, 2020", expect more detailed-information from your OSA office.

Stay safe & healthy during these trying-times, your GSH Association Board

*****************************************************************************end.

Update on Reopening, Phase One sent July 2nd

Mount Snow Grand Summit – Phased Opening Notice – July 2, 2020

Dear Grand Summit Owner:

We are pleased to announce the scheduled reopening of Mount Snow's Grand Summit Hotel on Friday, July 17. The reopening process and access to lodging is subject to requirements and restriction as developed and mandated by the State of Vermont Agency of Commerce and Community Development. In preparation, we have developed a phased plan with Phase One outlined below. Future phases will be introduced as we return to normal operations with the scope and timing of each depending on developments with the virus and State of Vermont directives. Please note July 17 falls in the Interval 3 ownership period. We will follow social distancing standards and a maximum capacity of people as mandated by VT State.

• The Pool, Fitness Center, and naturespa will be closed; Yoga, fitness and aqua classes are canceled.

• No Mountain Biking this year, but hiking on the Mountain is allowed "at your own risk"

• Scenic Chair Lift Rides are available Friday thru Sunday; Grab 'n' Go meals at the Bullwheel

• The Mount Snow Golf Course is open and will have in place State mandated safe distancing practices. Fairways offers Grab 'n' Go meals.

• Harriman's Farm to Table and the Grand Country Deli will be closed.

• Housekeeping will be provided and consist of sanitizing of the unit prior to arrival and after departure. Daily housekeeping supplies will be delivered and left outside the unit for owner use. We will contact by phone when items are placed. Trash should be left in the hallway for pick-up. We will not be offering any daily housekeeping services. Housekeeping fees will apply only for initial set-up.

• Common areas of the hotel will be thoroughly sanitized with ample hand sanitizers available throughout the property in all high traffic areas.

• We will closely follow social distancing and face covering protocols of the State Health Dept. Social distancing should be practiced at all times and masks must be worn in all common areas.

• All Mount Snow and Grand Summit staff will wear masks and make frequent use of hand sanitizers.

• The Vermont State Agency of Commerce and Community Development have provided regulations and a map which identifies, by county, those locations from which guests may visit Vermont without the need to self-isolate/ quarantine upon arrival. Please visit the link below to see if your residence falls in the approved counties for non-quarantines visits. Site is updated every Monday at 5PM. https://accd.vermont.gov/covid-19/restart/cross-state-travel Note that all visitors to the state must complete a Certificate of Compliance and agree to make use of the SARA tracking software. We ask that you submit this to us prior to arrival and have a copy with you upon arrival. https://accd.vermont.gov/sites/accdnew/files/documents/Lodging%20CoC%20-%20Updated%202020-07-01.pdf https://apps.health.vermont.gov/EpiInfoWebSurvey/Home/9c2e5941-1ba7-4ab4-84be-558ba7684f5d

• Should your county fall outside the designated safe areas, regrettably we may not be able to accommodate your stay with us at this time. In that visits from these areas have mandated self-quarantine rules that you may not be able to meet, stays may not be possible. Please contact Owner Services (MSOwnerservices@vailresorts.com with questions.

• The reopening of Mount Snow will require flexibility on the part of everyone – staff, guests, owners, etc. but we will strive to make this reopening process as safe, comfortable and as enjoyable as we can. We hope you are as excited as we are to start the process so that we can return to normal as soon as possible and be in full operation prior to the start of the upcoming ski season. We will keep you updated on significant developments with additional emails and postings on the GSH owner website as we go through this process. Please check these frequently as the situation can change very quickly.

• Note that Interval 4 begins July 24, Interval 1 begins July 31, Interval 2 begins August 7. Stays during these weeks will be for owners only.

• We look forward to welcoming you and your family back to the Mount Snow Grand Summit as we travel down the road to normalcy. We appreciate your patience and understanding in the most challenging endeavor we are all likely to encounter in our lifetimes.

Sincerely, Bill Deutsch, President, Grand Summit Home Owners Association Holli Schilling, Oonagh Kennedy, George Merle, Owner Services & Accounting

Update as of June 27th

Grand Summit Hotel (GSH) Owners; re-opening considerations:

GSH reopens for 1-month on Friday, July 17 (interval 3), owners-ONLY / owned-week only; No Space/A.

Must make reservation in-advance: e-mail to MSOwnerservices@vailresorts.com or call Owner Services & Accounting (OSA) @ 800-603-7669.

Note: Oonagh / Holli & George are working remotely; so Please allow 24/48 hrs for reservation response.

****************************************

"Cross-State Travel" & "Certificate of Compliance" links, protocols for Vermont:

https://accd.vermont.gov/covid-19/restart/cross-state-travel

https://accd.vermont.gov/sites/accdnew/files/documents/Lodging%20CoC%20-%20Updated%202020-06-19.pdf

Depending on traveler's-residence, Vermont may require a 7 or 14-day quarantine / signed compliance document.

Recommendations include: masks / gloves / distancing / avoid gatherings, etc.

*****************************************

What is open at hotel and Mt Snow Resort?

Owners' Locker Room- also opens July 17 with required Front-Desk / Sign-In procedure.

MtSnow Golf Course- OPEN Info- https://www.mountsnow.com/golf/

Fairways Restaurant @ golf course - Grab-and-Go meals/no service/no alcohol.

Scenic Chair Lift Rides- OPEN June 26, Weekends.

Bullwheel Restaurant @ mtn-summit - Grab-and-Go meals/no service/no alcohol.

Hiking on Mt Snow premises - Available "at your own risk".

NO commercial venues open in hotel, including No Deli & No pool/fitness center.

What to do in the area?

Hiking trails + State Parks open June 26-http://vtstateparks.blogspot.com/2020/03/vermont-state-parks-covid-19-updates.html.

What commercial venues open in the Deerfield Valley?

Wilmington Flea Market- weekends; stores require patrons wear masks; many restaurants offer menus for pick-up.

Some outdoor dining by reservation; a few offer limited indoor dining by reservation.

**************************************

Challenging times to balance protection of people's health along with providing owner-access; staff working diligently.

Yes, rather lengthy e-mail but important info to consider.

Thanks again, your GSH Association Board

Update as of June 24th

This message was sent to all owners Wednesday, June 23rd

Reminder that the GSH will re-open July 17 (Friday) for owners-only/your week; for at least one month into August.

The Operations, Refurb & Finance Teams are meeting frequently, at least weekly. Obviously, concern for everyone's health is paramount but also for economic impacts plus key building maintenance projects. For example, the staff & Board is reviewing taxes & costs for possible reductions (at least for the upcoming 2021 budget). Keep in mind, we are dealing with the pandemic effects but also migrating the hotel to new Vail computer systems & procedures. Your staff is dedicated plus Board members are owners too; expect to get additional info from your Owner Services & Accounting (OSA) office.

Be safe and thanks, your GSH Association Board

Update as of June 22nd

Since announcements have been made about the partial re-opening of Mount Snow and the July 17th date for re-opening the Grand Summit to our owners, we have been inundated with calls- not all to the correct number. Oonagh and I are still working remotely from home with no access to the office. We pick up voicemails regularly and try to respond within 24-48 hours. Please call 800.603.7669 and leave a message including your name, unit& interval, and a return phone number. Calls to Central Reservations or the Grand Summit Front Desk may not get to us for several days. Lynn Keeler is no longer with the organization. If you have questions about taxes or monthly statements or wish to pay dues by credit card (or change your card information), please leave a message at the above number or email us with what you are looking to do. We will direct you to the right person.

Update as of June 19th

This notice was sent to all owners on Friday, June 19th

Grand Summit Hotel (GSH) Owners:

Both your hotel staff & Board members have been meeting frequently during the pandemic concerning "re-opening".

Obviously, concerns for everyone's health is paramount but also for cost impacts.

In saying the above, the GSH will re-open July 17 (Friday) for at least one month; owners-only/your week.

We will be relying on VT guidelines plus the experience being gained by Vail Resorts; currently re-opening various other properties.

Please have patience with the hotel staff and expect more related details soon, including reservation information.

Thanks, your GHS Board of Directors

Update as of June 16th

Mount Snow Golf Course opens tomorrow, June 17th

Check https://www.mountsnow.com/golf/ for details

Update as of June 15th

Good morning;

The process of reopening the Grand Summit is quite complicated. We are restaffing the hotel and preparing to accept our owners and guests.

The State of Vermont has relaxed many restrictions, but most non-residents are subject to quarantine and testing.

As we are seeing, many states that have lowered restrictions are seeing a resurgence of the virus. We assume you don't want to be "that guy."

We do want to open the Grand Summit SAFELY as soon as possible, hopefully before July. We appreciate your patience as we learn about hospitality in our novel COVID world and work through new protocol to keep our owners, guests, and staff

SAFE & HEALTHY

Updates will be forthcoming as we learn more

Update as of June 1st

New Email address

As of today, the email address ownerservices@mountsnow.com has been disabled. Please address your emails to

MSOwnerservices@vailresorts.com

Update as of May 16th

The following email was sent to Grand Summit Owners

We hope you and your family are well and weathering this difficult time.

Your Mount Snow Grand Summit Hotel continues to be closed and locked with limited staff. (Most of us are working from home.) During this time, common areas and owner units are being cleaned, sanitized; aired-out. We have been working on Unit Deep Cleans with a limited staff.

Mount Snow management is working with Vail Resorts, the Vermont Department of Health, and VT Governor Scott's guidelines to set safe reopening dates and operating procedures, which may be stricter than some state and federal guidelines. Your health and safety is our concern. As we learn more, we will contact those of you wishing to visit.

Your Association Board and hotel staff have been meeting via conference calls during this shutdown. Areas discussed range from maintenance to finances. Critical pre-planned building maintenance will go forward; projects that will preserve the integrity of the building, e.g., exterior roof/chimney/window repairs along with painting. Unit refurbishment will be delayed for now, except for some already-contracted Murphy bed replacements.

The Association Financial Team has been projecting rental revenue loss, potential expense reductions and capital fund impacts. At this time, any monetary figures would be pre-mature. In early-fall after preparing the 2021 Budget, a better assessment of losses/gains should be more-reliable. Sales is monitoring the current situation and is working constantly with our wedding couples to reschedule; our first wedding is scheduled August 1st, with several booked through August and the Fall

Mountain News: Mount Snow has a new Vice President and General Manager- Tracy Bartels, who has been with Vail Resorts since 2000 in various positions. Tracy has been working with our Lodging Director, MaryAnne McSparran, to reopen the hotel along with the entire resort (e.g., food & beverage, biking & golf).

There have been some inquiries about unused earned tickets, vouchers and passes. Please hold onto your Partners' Cards and vouchers for an update in November. Mount Snow's website should be able to assist you with passes. An owner's experience: e-mailed comments@vailresorts.com and received a quick & helpful response.

We have begun our integration with Vail Resorts. As we go forward, procedures and some protocols will be revised. Reservation and accounting systems will change meaning confirmations and statements will likely appear different.

We could all use a break from this isolation, and know you miss your Vermont home away from home. We look forward to a safe time in the near future when we can welcome you again.

Stay Safe and Stay Healthy.

Holli & Oonagh

Owner Services

Additional Information for May 16th Letter

We want to thank our wonderful owners for their kind responses to our update. One owner asked if we could "share any news of the local area including If there are local charities / food banks links that those of us that enjoy the benefits of the community might want to help out."

The Deerfield Valley Food Pantry aids those with food challenges: The mission of the Deerfield Valley Food Pantry is to see that no one in the area goes needlessly hungry, or lacks the basics for personal care. We provide, as well as our resources permit, food and other items to all those who ask for assistance. We do not turn anyone away. http://www.deerfieldvalleyfoodpantry.org/

Update as of April 13th

On Friday, April 10th, Vermont Governor, Phil Scott, announced an extension of the Vermont Stay Home, Stay Safe policy: All non- essential businesses will remain closed until at least May 15th. Lodging reservations may not be made for any dates prior to June 15th.

All owner and exchange reservations for dates prior to June 15, 2020 will be canceled. We will send cancellation notices as soon as we are able.

Thank you for understanding. Stay home and stay safe.

Update as of April 4th

The Grand Summit Hotel is closed to the public. Entries have been secured and only essential staff is being allowed access for safety reasons. The Owner Services office is closed and staff is working remotely from home. Your HOA Board of Directors continues to meet via phone with Mount Snow/ Vail Resorts management. A letter has been included with your quarterly maintenance invoices updating the situation and delaying the due date for this quarter.

All owner and guest reservations are cancelled through May 31st and possibly beyond. Owners who have deposited weeks with RCI and/ or Interval International during this time period should contact their exchange company for information on how to redeposit these weeks for future dates. Gordon Research has cancelled its conference schedule for this summer and will not be using the GSH facilities during June, July and August.

Thank you for your understanding.

Update as of March 24th

Vail Resorts & Mount Snow have made the decision to close operations

at all North American mountain resorts, retail stores, lodging, and

corporate offices, including Mount Snow, for the remainder of the

2019-20 winter ski season, amidst the continued challenges associated

with the spread of coronavirus (COVID-19).

For the foreseeable future, all staff will be working from home and

may have limited access to email, and/or a slower response time than

normal, during this period.

Thank you for your patience and understanding during these unprecedented times.

Update as of March 17th

The following letter was sent to all Grand Summit owners on Tuesday, March 17th:

Dear Owners,

Evident of the fast-moving situation involving coronavirus (COVID-19), we have now made a final decision regarding the rest of the 2019-20 North American winter ski season. All of our North American resorts and on-mountain retail stores will remain closed for the season.

Additionally, Vail Resorts' owned and operated lodging properties will close on Friday, March 20, with final check-ins allowed until 4 p.m. EST today (3/17/2020). Epic Mountain Express, our Colorado transportation service, will run through tomorrow, Wednesday, March 18. Both will remain closed until further notice.

For Rental Management Owners

• We are strongly asking guests & owners to stay home, or if they are on property already, to return home and practice social distancing.

• While we will continue to monitor the appropriate timeframe for reopening, our reservations systems will be accepting reservations for future stays that begin on June 1, 2020.

• For any non-permanent resident owners who are in-house, we also request that you please return home and practice social distancing according to CDPHE guidelines. Services on property, in resort and in our community are extremely limited and for the owners who live on property full time, know that we have significantly scaled back operations and request that you self-service on items such as trash removal.

• Our current modified cancellation policy remains in place for any reservations now through May 31, 2020, allowing for a full refund of dates during the announced resort closure.

For HOAs

• All pool, spa and fitness facilities are closed. Beginning Tuesday, March 17 we will have minimal staff on site to perform essential functions such as security walks, mechanical system checks and weekly pool/spa checks.

The best site for up-to-date Vail Resorts news is news.vailresorts.com and we encourage you to stay tuned to local news outlets for community specific updates.

Thank you,

MaryAnne McSparran Director of Lodging Mount Snow, VT 802-464-6672

* The Owner Services office will continue to monitor calls and emails and will respond as soon as we can.

Coronavirus (COVID-19) update for Mt Snow

All skiing and riding operations at Mount Snow (and all 37 Vail Resorts) have been suspended for one week beginning today, Sunday, March 15th through Sunday, March 22nd. Robert Katz, CEO of Vail Resorts, reached this decision last night considering the health and safety of guests and employees. We will be providing updated information on the remainder of the season by Friday, March 20, 2020. The Grand Summit Hotel will continue operating on a low level. Those owners currently at the hotel and those with reservations to arrive between today and March 22nd are welcome to remain and to keep the reservations they have or cancel/ shorten them. There will be no penalties to any Grand Summit owner for canceling or shortening a stay. However, we will not be accepting new reservations from owners (this includes Space A) for this time period.Resort and retail operations have been suspended. Although the hotel will remain open, services will be curtailed. Harriman's is closed for this week; the Deli will close after lunch service today. The pool, spa, and fitness center are closed. All spa reservations for this week have been canceled. There will be no Housekeeping services and very limited maintenance service. Linens and housekeeping supplies will be available at the front desk. Please open this link to read more about this decision: http://news.vailresorts.com/corporate/update-on-coronavirus-from-vail-resorts.htm Holli and Oonagh will be in the Owner Services office on a shortened schedule for the upcoming week, and will respond to phone calls and emails as quickly as we are able. Most importantly, plan wisely and stay healthy, Holli, Oonagh & Lisa