JASON ROE is an Irish blogger who noticed what he thought was a bug on Ryanair's website. The price of the flights he was trying to book changed when he accidentally went into the voucher section. Thinking he had found a way to beat the budget airline's credit-card fee, he duly blogged about it—and in so doing unleashed hell. The tenth commenter on his blog was "Ryanair Staff #1", who wrote:

jason!

you’re an idiot and a liar!! fact is!

you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!

Further on, commenters named "Ryanair Staff #2" and "Ryanair Staff #3" offered some fairly caustic views of their own.

Who are these unholy threesome, you wonder. Weirdos with a penchant for strange screen names? Well apparently not. As Travolution, another blog, noted, "We have seen the IP addresses of the commenters and they all trace back to Ryanair HQ". It seems Ryanair's employees are referring to a blogger, on his blog and in their company's name, as an idiot, a liar and a man with a "pathetic life".

Travolution followed the matter up with Ryanair and got this confirmation from a spokesman:

Ryanair can confirm that a Ryanair staff member did engage in a blog discussion.



It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again.



Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel.

Wow.