You need all of the above to call about an account

Call this number if you have a hearing or speech impairment and use a TTY. If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Privacy notice

The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.

During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Info Source page.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.