This is THEIR response to my complaint.



Hi Dennis,



We're very sorry for the extra time, and we understand your perspective. The best communication to address your points is delivering a great product, and we are resolved to focus there to expedite release.



We're completing our firmware QA checklist now to let us release our TextBlade inventory. There's just a few points that remain, and we're pushing to wrap up and start first shipments, hopefully within a few weeks.



High quality firmware is fundamental to the experience, so we can't ship before that. The firmware controls physical parameters for operation, so we need to quantify performance and re-validate with units from the latest production batch before they go out the door.

We're in the thick of that work right now, and those details are the reason this product is such a significant step forward. Sorry that's nontrivial, but it's getting done. FYI, there are about 100 production and engineering staff on this program.

Given there's some orders ahead of yours, it's likely yours will go out around the end of this month. We're sorry we can't promise a guaranteed date right now, but we'll have more info to confirm dates after we start shipping to customers and shipments start flowing.

What has made our completion estimates challenging is when our testing identifies unexpected points that require attention. When you do things that are entirely new, especially many innovations at once, there are interactions that reveal themselves only when you make a lot of them. You discover the details that need further work, and you do whatever it takes to fix them.

It may seem hard to understand in the abstract that we lavish so much effort on refinement, but when you use it, we think it will all make very good sense.

It's an important principle for us that in all cases, each customer is in control of their choices, to get what is best matched for them. If you are in any way uncomfortable having an order before release, you can wait to reorder after we begin shipping. We can take care of a prompt refund if our timing does not fit your needs. That's very quick if you need it. Just let us know.

If you decide you can wait for the release, we do think you'll be quite pleased with the product, and find what we do for early adopters compelling.

We are grateful that you're part of this exciting advance in typing technology, and we're working very hard to honor it with a great product. Looking forward to getting it in your hands soon.

Thank you,



WayTools Team