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City officials are meeting with families to develop an action plan that addresses recent incidents at city-run long-term care homes, according to the head of the committee that oversees long-term care in Ottawa.

“Obviously, some of what we have been seeing and hearing about is troubling and very concerning,” said Coun. Diane Deans, who chairs the city’s community and protective services committee. “Because we have had some issues, they are working with the ministry and meeting with families to talk about suggestions and they will be looking to make some recommendations for improvements.”

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The move comes after Citizen stories in the past week detailed the assault of an elderly long-term care resident by a caregiver — which was caught on tape — as well as the use of no-trespass orders against families who had complained about the substandard care of their loved ones.

“It is very concerning,” said Deans. “We all expect our loved ones to be well cared for in these facilities. Quality of care has to be exemplary and that is what we strive for.”