Quote Cartel Market Hair not showing as black is a fairly complex bug, I want to lift the hood and talk about some process stuff internally that has lead us to where we are right now. We have a pretty strict rule that we do not make changes to Cartel Market items once they are live. This doesn't apply for seriously broken items such as items that are not functioning or are breaking characters, for example. The reason for this rule is simple, players have spent money for something and changing it after purchasing it means we have adjusted something they spent money on. We have broken this rule before, but it is rare.



The hair color on these hair styles has been bugged for a long time, since they were released. We very recently did another full deep-dive investigation into what exactly was causing this bug, to see if we could fix it, and the overall impact it would have if we adjusted it. Since this is a high visibility issue that is frustrating for players who are seeing it, this is one of those rare cases where we would have considered changing a live CM item.



What our investigation led to is that the way colors are applying to the CM hairstyles isn't correct. The only place this is noticeable is for black but in truth it is across the spectrum. The downside of this is that if we were to fix the bug that is causing this, it would actually change how every single color looks on CM hairstyles, not just black. That would have a pretty substantial impact on a lot of players and their chosen hair.



With that in mind, we are in a holding pattern on this issue as we are unable to fix it without a broad game impact we are unwilling to make at this time. If we find any way to adjust this in the future, we will, and that investigation is on-going. One thing that did arise from this is that we realized there were incorrect setup steps happening on hair styles which were causing this bug. Future hairstyles will not have this problem.



I know this may not be the greatest of news for those of you with this bug but I wanted to make sure you have all of the information around what is causing this issue and why we aren't implementing a fix for it at this time.



Thanks all.



-eric Eric Musco | Community Manager

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