CircleCI is looking for an Internal Technical Trainer to support the Revenue team in developing technical content and training materials for customer-facing teams. As the Technical Trainer, you will lead development and execution of technical trainings, and work closely with the Senior Enablement Manager, Product Marketing, and Solutions Engineering to plan for and create new content. We are looking for someone to help develop industry-leading sales and customer success professionals, through their expertise, drive, technical knowledge and deep understanding of adult learning theory (or training). You will play a key role in accelerating growth of our geographically distributed Revenue organization as the first Technical Trainer hire on a growing Enablement team.

We are looking for candidates that will bring a combination of strong technical and training skills. You have DevOps or CI/CD experience, and are comfortable facilitating trainings and discussions both in-person and in virtual environments (i.e. Learning Management Systems.) You are excited by the challenge of training non-technical employees on highly technical concepts, and committed to challenging and improving our status quo as it relates to employee learning.

This role reports into the Senior Enablement Manager, and will work cross-functionally with other internal teams to develop best-in-class training materials. This role is vital to CircleCI’s significant growth plans, and we are looking for someone who is excited to be part of a growing organization, and loves technology and teaching. You must be personable, self-motivated, and committed to tackling big challenges.

About CircleCI CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in San Francisco with a global remote workforce, CircleCI is venture-backed by Scale Venture Partners, Threshold Ventures (formerly DFJ), Baseline Ventures, Top Tier Capital, Industry Ventures, Heavybit, Harrison Metal Capital, Owl Rock Capital Partners, and NextEquity Partners.

CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

What You'll Do:

Empower Sales, Customer Success, and Sales Development with the technical and platform knowledge they need to communicate business value to customers using CircleCI

Contribute technical expertise to the full lifecycle of enablement content, from onboarding, to product feature training, to industry skill development

Foster strong cross-functional relationships across product, engineering, marketing, and revenue, to achieve learning objectives and share best-practice knowledge across the revenue org

Build training modules and curriculum that can be delivered at scale, in diverse formats to support different learning styles and maximize engagement and understanding (ex. in-person hands-on product workshops, virtual presentations, self-service recorded videos, guided role-plays)

Develop learning paths for a targeted audience that helps them build the technical skills and language related to the DevOps space

Evaluate, measure, collect, and track training effectiveness and performance metrics for purposes of continuous improvement to curriculum; produce executive-level reports in order to accelerate the success of the revenue organization

Partner closely with managers and team leads to quickly address knowledge gaps

Work with Product Marketing to create instructional videos that can be added to onboarding curriculum

Stay connected with up-to-date training methodologies to ensure CircleCI is a leader in its field for internal training

About You:

Comfortable operating in both a virtual and in-person environment

Eager to work on a growing, cross-functional team and excited by a developing, challenging, and high-visibility role

Relatable, humble, open to rapid iteration, and learner focused

Prepared to work with a high-growth, geographically distributed team

Can work autonomously and collaboratively within a team

Know how to capture lightbulb moments: you hone your questions and listening skills to recognize, create, and optimize “aha!” moments for learners

Proven ability to drive engagement through collaboration

Passionate about coaching, but also love to learn

Creative and motivated by value-driven storytelling

Able to translate complex topics into simple and clear explanations

Organizationally driven and able to prioritize asks from a growing team

Strong educational instincts and ability to adapt to different types of learners

Qualifications:

2-5 years of experience in a technical role (solutions engineer, systems engineer, technical marketing, technical training, etc.)

Knowledge of AWS, GitHub, Docker, Jenkins CI/CD, and the DevOps toolchain

Strong knowledge base around CI/CD and DevOps (preferably direct CircleCI user experience)

Advanced facilitation skills for both small and large group discussions, across all levels of the organization, and mixed-level audiences

Exceptional written and verbal communications, with an eye for design

Experience designing and facilitating training curriculum

Comfortable with approximately 20%-40% domestic and international travel annually

We know there’s no such thing as a "perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those passionate about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do your best work, we hope you’ll apply.

If you’re interested in joining the team at CircleCI, please send a resumé and cover letter describing what inspires you and why you think you are a good fit for the team. If you contribute to an open-source project, write a blog, or have a presence on the web (Twitter, Linkedin, etc.) we would love to hear about it.