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Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. In addition, Samsung Pay adds a level of security to your payment information that physical cards don't have.

Please check your card issuer's policies for transactions in foreign countries. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make your payment.

Samsung Pay launched in Singapore on 16th June 2016 and is now also available in 14 markets, including South Korea, the United States, China, Spain, Singapore, Australia, Puerto Rico, Brazil, Russia, Thailand, Malaysia, India, Sweden and the UAE.

Samsung Pay is supported on Samsung Galaxy Note20/Note20 5G/Note20 Ultra 5G, S20/S20+/S20 Ultra 5G, Z Flip, Fold, Z Fold2 5G, Note10/10+, S10e/S10/S10+/S10 Lite, Note9, S9/S9+, Note8, S8/S8+, S7/S7 Edge, Note5, S6 Edge+, A51, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro, Galaxy Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3. New flagship devices will be Samsung Pay compatible.

Samsung Pay enables users to make in-store contactless payments using a Samsung Galaxy Note20/Note20 5G/Note20 Ultra 5G, S20/S20+/S20 Ultra 5G, Z Flip, Fold, Z Fold2 5G, Note10/10+, S10e/S10/S10+/S10 Lite, Note9, S9/S9+, Note8, S8/S8+, S7/S7 Edge, Note5, S6 Edge+, A51, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro, Galaxy Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3. Samsung Pay's main features are its proprietary MST technology and its NFC payments capability which makes it the most accepted mobile payment solution.

Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enables Samsung Galaxy Note20/Note20 5G/Note20 Ultra 5G, S20/S20+/S20 Ultra 5G, Z Flip, Fold, Z Fold2 5G, Note10/10+, S10e/S10/S10+/S10 Lite, Note9, S9/S9+, Note8, S8/S8+, S7/S7 Edge, Note5, S6 Edge+, A51, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro, Galaxy Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3 to make secure transactions with almost every retailer in Singapore.

Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases with almost every retailer in Singapore. It enables the use of both credit and debit cards by leveraging on a new proprietary technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make mobile payments more accessible to both merchants and consumers.

To use Samsung Pay, you need: A compatible Samsung device * A supported payment card from a participating bank A Samsung account Intelligent Scan, Iris, Fingerprint or Samsung Pay PIN To be located in the country of the participating bank ** * Compatible devices: Galaxy Note20/Note20 5G/Note20 Ultra 5G, S20/S20+/S20 Ultra 5G, Z Flip, Fold, Z Fold2 5G, Note10/10+, S10e/S10/S10+/S10 Lite, Note9, S9/S9+, Note8, S8/S8+, S7/S7 Edge, Note 5, S6 Edge+, A51, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017) or A5/A7 (2016) (must be running with Android™ 6.0), A9 Pro (2016), J7 Pro, Galaxy Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3.

Yes. You can now use your UOB card on Samsung Pay to withdraw cash from UOB ATMs. Please visit https://www.uob.com.sg/personal/eservices/atms/contactless-cash-withdrawal.page for more information.

The "retry" button appears when the countdown timer has reached its end and the device has not detected a MST or NFC payment or has not received a notification of a successful payment. The "retry" button allows you to restart the payment process without re-authorisation using your fingerprint or Samsung Pay PIN. Note: When a MST or NFC transaction has been completed, the retry button will not be shown. In addition, if a payment success notification is received, the retry button will not be shown.

In rare cases, the merchant may ask the you for the last four digits of the card number.You will need to provide the last four digits of the digital card number, instead of the last four digits of the physical card. For ease of use, it is located on the left side of the card on the Samsung Pay screen, and in the main app when viewing your registered cards.

Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend you physical card, please contact your card issuer for assistance.

The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you may need to remove the original payment card from Samsung Pay and register the new replacement card. For your convenience, many card issuers will link your new physical card number to your digital card number in Samsung Pay. This allows you to still have access to your purchasing accounts while you wait for the new physical card to arrive.

No. The card displayed in Samsung Pay may not always exactly match the physical card.The key points to look for are:

No. Displaying transaction history is not available for all card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer. In these cases, you can launch your card issuer's app from the Samsung Pay interface if you have the app installed on your device; or visit your card issuer's website or login in to your online banking portal to view transaction information.

The latest 10 transactions made with Samsung Pay are viewable in the Samsung Pay app for one month from the time of purchase. In addition, a real-time * push notification with transaction detail will be sent after each Samsung Pay purchase. * Real-time push notifications require an active internet data connection.

Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.

All purchases made with Samsung Pay can be returned according to the store's policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the MST card reader or the NFC reader to complete the return.

Cancelling a payment made with Samsung Pay is the same as a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.

When you open Samsung Pay for the first time, you will be prompted to sign in to a Samsung account. If you do not have an account, you can create one at that point in time.

There are no restrictions on adding the same payment card to multiple devices. The total number of devices you can add for the same card may vary with the card issuer. For additional information, contact your card issuer.

Yes. However, attempting to register and activate a card while you are outside Singapore may require you to contact your bank during the registration process. Data/call roaming charges may apply for any overseas SMS or calls.

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi ® , we suggest switching to a cellular data connection.

We suggest you contact card issuer for further information. Not all card types are eligible to use with Samsung Pay. In addition, there may be other steps required prior to registering a card with Samsung Pay. Only your card issuer will have these details.

The average amount of time between the request for activation and approval will be within minutes, but can take up to 10 minutes after any additional verification requirements to be met. If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact your card issuer for assistance if you continue to encounter issues.

Yes. The total number of devices you can register a card may vary. Contact your card issuer for more details on the number of devices you can register your card on.

You can register up to 10 payment cards in Samsung Pay. (Credit Cards, Debit Cards, Private Label Credit Cards and Prepaid Cards)

Cards can be either automatically registered by scanning your physical card with Samsung Pay or manually inputting the card information. Then, depending on the policies set by your bank, Samsung Pay will prompt you to verify your identity through a text message, or a phone call.

If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung 'Find My Mobile' service can remotely lock or delete your payment cards on Samsung Pay.

No. Formatting your device will remove all payment cards registered on your device.

No. Samsung Pay does not have access to your bank accounts.

Yes. You would need to register your cards again if you were to change your phone.

If your device is lost or stolen, you can use Samsung 'Find My Mobile' service to lock Samsung Pay (remotely disable) or to wipe out Samsung Pay (remove all the payment cards registered on your device).

No. Samsung does not store your personal/payment information on a Samsung server or your device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific 'Token' which is used to replace your sensitive payment information is stored on the device.

Samsung KNOX runs scans to see if your device is secure. Samsung KNOX will permanently disable Samsung Pay on a compromised device in order to protect your payment information.

A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.

Tokenisation is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, 'Tokens' are used to protect your payment information and to reduce the security risks inherent to plastic cards.

Samsung Pay uses tokenisation, a Secure Environment, and Samsung KNOX to secure your payment information. In addition, you can verify either with your irises, fingerprint or a 4-digit PIN when making purchases.

Please contact the card issuer and verify you are adding an eligible payment card. Some cards from participating banks may not be supported in Samsung Pay. Samsung Pay also requires an active internet data connection when adding a payment card. Ensure that you are connected to the internet via a Wi-Fi ® network or your cellular data connection.

When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information on Samsung Pay again after your device has been reset.

All payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your payment card information again.

Iris information is digitised and saved in the trust zone as an encryption code.

Wearing glasses with a strong prescription, sunglasses or color contact lenses may cause the device to have difficulty recognising your irises. If you are wearing such lenses, remove them before registering your irises. And, when wearing glasses, the light reflected from glass surface can interfere with the sensor, leading to failure in iris recognition in some cases. If it is the case, please try taking your glasses off or adjust the angle of sight.

Yes, It is possible to use both iris scan and fingerprint authentication together. Simply select your preferred method during authentication.

No, you are limited to only having 1 iris registered at any point in time to be used for authentication purposes per device.

Yes, It is possible to register iris pattern using one eye.

Screen accessories such as screen protectors (privacy protection films, tempered glass protectors) & stickers might obstruct the proximity/light sensor area of the iris scanner. If you are using any of the above accessories, please check if they are blocking the proximity/light sensor area. Dirt and debris on the iris camera, LED sensor, proximately sensor may cause the device to have difficulty recognising your irises.

Yes. If you have a device that supports Iris scanning, you can use Iris as a form of authentication.

You can enter the Samsung Pay PIN you created as a backup option. Samsung Pay will remove the data from the app and de-register all linked cards if the fingerprint is not recognised after 20 consecutive attempts, and if the Samsung Pay PIN has not been entered correctly.

The fingerprint scanner is very accurate. It has a "False-Acceptance Rate" less than 0.00002%.

The device must be placed within 5cm of the card reader in order for MST or NFC to work.

In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected using tokenisation.

For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that almost 90% of all merchants can accept MST transactions, which makes Samsung Pay the most accepted mobile payment service in the market.

Near Field Communication (NFC) is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

Magnetic Secure Transmission ™ (MST) is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.

How does Samsung Pay work on Gear?

Samsung Pay works on Gear by using Near Field Communication (NFC) and Magnetic Secure Transmission (MST) technologies, allowing users to make a payment almost anywhere.

*Galaxy Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch and Gear Sport only support NFC payment.



Once you have enabled Samsung Pay on your Gear, you can pay by launching the app, selecting desired card, and holding your Gear near the payment terminal, even if you don’t have your phone with you. And it’s safe. Payments have to be authenticated by your secure PIN.



Samsung Pay on Gear doesn’t store or share your payment information, so you can pay without worries.

When will Samsung Pay on Gear be available, and where?

Samsung Pay on Gear has launched in Singapore on 18th November 2016. It has also launched in the United States (USA) and Australia.

What are the device/OS requirements for Samsung Pay on Gear?

Any Samsung & Non-Samsung phones with Android OS version 4.4 or above which support Galaxy Wearable application.

How do I install Samsung Pay for Gear?

non-Samsung device: Please install Galaxy Wearable App from Google Play Store. Launch Galaxy Wearable App Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab.

If you are using a Samsung device: Launch Galaxy Wearable App Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab If you can't locate Galaxy Wearable in your device, please install Galaxy Wearable App from Google Play Store or Samsung Galaxy Apps If you are using aIf you are using a

How many cards can I register into Samsung Pay on Gear?

You can register up to 10 credit/debit/prepaid payment cards in Samsung Pay.

How can I register my card in Samsung Pay on Gear?

Launch Galaxy Wearable App on your phone. Connect your phone to Gear via Bluetooth if it is not already connected. Tap on "Open Samsung Pay" under Info tab or "Samsung Pay" on Settings tab. Tap on "Add card" shown on the screen to register your card.

* There will be a prompt to set up a secure PIN in your Gear if you have not enabled the secure PIN lock.





You can either scan your physical cards or enter your cards details to add your cards in Samsung Pay.





Depending on the policies set by your issuing bank, Samsung Pay will prompt you to verify your digital card through a one-time-password (OTP) via SMS or a phone call to the bank.





You can register your cards through Galaxy Wearable App.

Do cards already registered in Samsung Pay app on my phone automatically import to my Gear?

No. Samsung Pay app in your mobile phone is different from Samsung Pay in Galaxy Wearable App.

You need to register your cards separately in Samsung Gear app in order to use Samsung Pay on your Gear.

How do I use Samsung Pay on Gear?

Once you have activated Samsung Pay on your Gear and added your cards, simply press and hold the 'back' key to launch Samsung Pay. Select your desired credit or debit card, press the Pay button on your Gear and place your Gear near to the POS terminal.

How do I make in-store purchases with Samsung Pay on Gear?

After putting on your Gear, enter PIN once to authenticate the device. Press and hold the Back button to launch Samsung Pay.

The last card used or latest card added will be shown (If you have more than one card added, select the card you want to pay by swiping left or right, or by rotating the bezel to select card)

Tap on the "Pay" button to make payment.

Place your Gear over the NFC or MST area to pay.



Do I need to have an active internet data connection for Samsung Pay on Gear to work?

Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.

How can I keep track of purchases I’ve made with Samsung Pay On Gear?

The transaction history is shown in the Samsung Pay companion app in Galaxy Wearable App.

What is the "Retry" button I see when I am trying to make a payment?

"The “Retry” button appears when the countdown timer has reached its end and the device has not detected an MST or NFC payment or has not received a notification of a successful payment.

The “Retry” button allows you to restart the payment process, one additional time, without reauthorisation by using Samsung Pay PIN.



Note: When a MST or NFC transaction is completed, the "Retry" button will not be shown. Additionally, if a payment success notification is received, the "Retry" button will not be shown.

Can I use Samsung Pay on Gear without connecting to my phone?

Yes, you can still use Samsung Pay on Gear without connecting it to your phone.

Most cards will allow you to make up to 10 transactions* before you will need to connect to the internet and refresh the Samsung Pay information.

*Please note that the number of transactions is subjected to the card issuing bank's policies.

How secure is Samsung Pay on the Gear? Without a fingerprint scanner, how can I be sure someone won’t use my credit or debit cards if I lose my watch?

Samsung Pay on Gear protects your card information with the advanced security by using tokenisation, KNOX and PIN protection to make secure payments. Cards data is synced to Gear from your mobile device via a secured Bluetooth channel.

Once Samsung Pay is activated on your Gear, your smartwatch will enable the PIN protection. You must enter your PIN each time you put on the Gear, and you won’t need to enter your PIN again until you take your Gear off.

Is the PIN of Samsung Pay on Gear the same as the Gear device PIN?

Yes. There is only one secure PIN used on the Gear.

Do I have to enter my secure PIN for each payment?

If the Gear is strapped on your wrist, you only have to enter the secure PIN once before all subsequent payments. If you take the Gear off your wrist, your have to enter the secure PIN each time before putting the Gear into payment mode.

How close do I have to place my Gear to the payment terminal in order for the payment to work?

Galaxy Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3 have the NFC transponder located near the top of the watch. In the meantime, Gear S3 also has the magnetic coil in the back for supporting MST Payment. Device should be placed approximately an inch over the NFC or MST area of the payment terminal in order for the payment to work.

What is the maximum number of times the PIN can be entered on the Gear before cards are deleted?