How does it works? CHOOSE. You pick what ships! Browse the collection and add items to your closet. Add

as many as you wish, then select the items you want to receive first. Your FreshBox will

ship within 1-2 business days.



WEAR. Tie it on! Wear everything in your FreshBox as often as you like,

as long as you like. Mix it up!



EXCHANGE. Ready for something new? Place items in the pre-paid bag

included with your FreshBox and drop it in the mail. The next items in

your closet will ship.*

*Members in Gold and Platinum will receive 1

exchange per month. Members in Unlimited will enjoy unlimited

exchanges.

How do I choose items? Click on “The Collection” to start browsing, then add your selections to your

online closet.

How do I know which items will be shipped? You can change the prefernce order of your closet at any time.

The top available items will be shipped to you. An email confirmation will be

sent when your Freshbox has shipped!

WHEN WILL I RECEIVE MY FRESHBOX? After your closet is filled, your FreshBox will ship within 1-2 business days.

Packages are shipped USPS and a confirmation with tracking will be sent to you

via email. We ship from Mineola, New York. Depending on your location, you

should receive your FreshBox within 2-5 business days.

WHAT IS RESERVE? You are able to reserve 1 item that is currently available for up to

1 week (4 item members have 2 reserves available). We will hold your

reserve item for up to 7 days awaiting your return. Your reserve item will

be included in your next FreshBox.

DO I HAVE TO RETURN ALL OF THE ITEMS AT THE SAME TIME? It Depends on the Plan you’ve selected.

Gold and Platinum Members must exchange all items at the same time. Any item not received with the exchange will be charged as a purchase.



Unlimited Members can exchange everything or just 1 item. However, you

receive 1 pre-paid return bag in every FreshBox, so you will not be able to

exchange again until you receive your next shipment and are eligible for

another exchange.

