Dressily Fri 12-Jan-18 05:31:58

I am buying a few expensive items from a shop (expense relevant because I expect a certain level of service when buying expensive items). I went into the shop a few weeks ago and selected the items I want. These items aren't just for me so last week the other person involved went to see the items themselves. Once they confirmed that, yes, they agree with my selection all was good and I wanted to go ahead and make the order. There was some rush to this as the items have (for a limited time) been placed on sale. This was further complicated by the fact that I don't live in the UK so needed to pay for the items from overseas using a foreign bank account.



I found the woman I dealt with in the shop (the owner) extremely unprofessional for the following reasons:



- All email communications from her are extremely sloppy. She does not proof read so there are many spelling errors/typos. Whatever email program she uses is plain text so the emails look scruffy anyway, no footer image or contact details.



- She has hounded me to pay for these items, despite knowing that I was waiting for the other person to confirm. I get explain to me that the discount is for a limited time so please confirm ASAP but to keep emailing so often is a bit much



- I told her I would make a card payment over the phone expecting that she would ring the transaction through and then do a "cardholder not present" payment on the till. Nope, I called to give my details and her response was oo let me just get my pen. No! I don't want you writing down my card details! The connection was so bad that the call was terminated before I gave all the details.



- I asked for a load of details to do an international transfer (you need more info than for a regular transfer) but she only gave me the usual account no. and sort code. When I pointed this out and asked her to refer to my previous email she sent me some details saying "this is what you need for an international transfer" but obviously hadn't read my request because she didn't give me all the details I needed. This was followed up a couple of hours later with a "how's the payment coming" email.



- I really need/want these items, especially at the sale price, so I don't have much option but to buy from her



AIBU to email her letting her know that I find her behaviour very unprofessional and detailing why that's the case?