I have been using this phone for a week and I'm definitely pleased with the device and the deal I got. The phone is refurbished but it looks brand new and was in perfect condition. As an overall device this phone is fantastic and running nearly stock Android so there is minimal lag. The screen is bright even in sunlight with great colors, the speakers are super loud and it lasts all day with normal use. I was even surprised that it does not feel like a 5.7" phone thanks to some smart design decisions. Calls are loud and clear with ear speaker, speakerphone, or bluetooth and music sounds great via phone speakers, bluetooth or aux/headphones. My 4G and wifi signals are fantastic and I get very good reception in areas that were questionable with my past devices. I also want to clear up a few pieces of wrong info I've seen in other reviews. First the description never advertised a Turbo charger. The charger and cable in my box were generic but this phone charges quickly from any Qualcomm quick charge 2.0 or 3.0 charger. If you want a Turbo charger buy one, you still saved a bundle with a refurb phone. Second I have Verizon and all I had to do was put in my sim card and everything worked perfectly. I'm not sure why others said this device doesn't work on Verizon because I'm seeing the fastest data speeds of any phone I've ever owned on Verizon. Finally the complaints.. The phone runs warm during certain activities including charging and this is well documented online. It seems to have cooled off a bit after a few charging cycles and with a case on so if yours runs hot get a case and give it a few days. There are limited accessories available for this device, and Bestbuy sells no cases, not even online so you have to order elsewhere. I personally got a Supcase but there are also Otterbox and Incipio options along with some generics. Next, with the 16GB model you only get around 10GB usable so make sure you get a fast SD card and set pictures music etc.. to save to SD. If you are a gamer don't get the 16Gb model because you will fill the storage, otherwise its fine for normal/business users. Finally this phone is lacking a fingerprint reader, IR blaster, and wireless charging all things I knew about going in but worth mentioning. Overall this is probably the best price vs performance phone available so get yours.