Terms & Conditions ×

All Ticket sales shall be subject to the following terms and conditions:

Ticket Payments & Delivery

1.1. In consideration of the Ticket price (as applicable and as advertised on our website), we shall grant the Purchaser a Ticket to the Event, subject to these Terms and Conditions. Purchase of a Ticket and/or entry to the Event shall be deemed to be acceptance of these Terms and Conditions.

1.2. The Ticket price is exclusive of value added tax, which shall be added to the price and paid by the Purchaser in accordance with this clause 1 (Ticket Payments & Delivery).

1.3. We reserve the right to refuse entry to any person who cannot produce evidence of a valid, fully-paid Ticket.

1.4. All Tickets must be paid for in full prior to entry to the Event.

1.5. Following payment, Tickets shall be delivered in electronic soft-copy via email to the email address provided to us and bearing the Attendee’s name, as nominated by the Purchaser. The Ticket acts as a receipt for the transaction and can be used to redeem entry at the Event. A printed hard-copy Ticket or an electronic soft-copy Ticket detailing the reference number can be used to register at the Event.

1.6. The Ticket must be used by the individual named on the Ticket as such. Attendees must produce valid identification on request.

1.7. All Attendees must be over the age of 18 at the time of the Event, otherwise the Attendee must be in the company of their parent or guardian. Such parent or guardian must also have a Ticket to attend, and shall be fully responsible for that Attendee.

Conduct at the Event

2.1. We may refuse entry to any Attendee who we believe, at our discretion, may have a detrimental effect on the success of the Event, or the well-being of other Attendees.

2.2. We may remove any Attendee from the Event if we reasonably believe the Attendee is behaving inappropriately or has committed another form of misconduct or anti-social behaviour.

2.3. No Attendee may host or promote any event purporting or holding itself out to be associated with the Event during the days of the Event, without our prior written approval.

2.4. All Attendees shall comply with all relevant laws and regulations which may apply in relation to their attendance at the Event and each Attendee will indemnify and keep indemnified and defend (at their own expense) us against all costs, claims, damages or expenses suffered or incurred by us or for which we may become liable due to any failure by that Attendee or their employees or agents to comply with these Terms and Conditions or any applicable laws and regulations.

Transfers & Refunds

3.1. Tickets may be transferred to any other person prior to the Event. The Purchaser must provide reasonable advance notice of a request to transfer, and such transfer shall be subject to our approval. The transfer shall not affect the type of Ticket. If approved, the Ticket shall be reissued and updated with the transferee’s name and shall remain subject to these Terms and Conditions.

3.2.Each Ticket may only be transferred once.

3.3.Tickets shall only be refundable at our discretion. For the avoidance of doubt, Tickets shall not be refunded in the event that the Attendee is not able to attend due to visa restrictions, or if any Attendee is removed from the Event in accordance with clause 2 (Conduct at the Event).

3.4. Tickets may not be copied, reproduced or resold (unless explicitly approved by us).

Cancellation or Alteration by the Company

4.1. We may need to cancel or alter the Event schedule, venue and specifications based on factors beyond our control and/or for the safety of Attendees. In the event that such alteration is required, we shall use reasonable endeavours to allow the Event to continue at an alternate venue or to an alternate schedule. However, if no viable alteration is possible, it may become necessary to cancel the Event. In this event, we shall refund, at our discretion, all or a portion of the Ticket sales to Purchasers, subject to such monies being recoverable from our suppliers and less any processing fees already incurred by the us.

4.2. We may change or modify these Terms and Conditions from time to time with or without notice to Purchasers or Attendees. Updated Terms and Conditions will be published on our website.

Liability

5.1. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

5.2. Attendees shall be responsible for any damage caused by them to the Venue, allocated space, property or the furnishings and equipment therein by any act, default or neglect of the Attendee and shall pay to us on an indemnity basis the amount required to make good or remedy any such damage.

5.3. To the extent permitted by law, we shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business, depletion of goodwill and/or similar losses. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of these Terms and Conditions shall be limited to the value of the Ticket only.

5.4. We will not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought into the Venue by any Attendee.

5.5. You acknowledge that iStack are not the manufacturer or original supplier of the property used at the Event; accordingly, no condition, warranty or representation of any kind express or implied is or has been given or made in respect of such property by us (other than those contained in this Agreement).

Insurance

6.1.Each Attendee shall be responsible for taking out and maintaining appropriate insurance in relation to any risks under or in relation to this Agreement or its attendance of the Event, including personal injury insurance.

Force Majeure

7.1. We shall not be in breach of these Terms and Conditions if we do not provide any services or the Event due to the following circumstances:

7.1.1. Industrial action by the staff of one of our suppliers; 7.1.2. Fire, lightning, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism and the Venue being damaged or destroyed; or 7.1.3. Breakdown of machinery, or any failure to supply the Venue with gas, electricity, water and so on, outside of our control.

7.2. In the event of any such event described in clause 7.1, we will use reasonable endeavours to allow the Event to continue, but may be required to cancel the Event (as described above), particularly if the health and safety of Attendees may be at risk.

Alcohol

8.1. No alcoholic drinks may be brought into the Venue by any Attendees for the consumption on the premises, unless the prior consent of the Company has been obtained and if any corkage fee (if required) has been paid.

Miscellaneous

9.1. No other terms shall apply to these Terms and Conditions and these Terms and Conditions contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior, written or oral agreement between us relating to such matters. Each Purchaser and Attendee confirms that in accepting these Terms and Conditions they have not relied on any representation that is not expressly included herein and agree that they shall have no remedy in respect of any misrepresentation which has not become a part of these terms.

9.2. If any part of these Terms and Conditions herein are deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms.

9.3. These Terms and Conditions are governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.