

▲ CM Yukimura, Community Coordinator for Blacklist NA & EU.

​ ▲ CM Yukimura, Community Coordinator for Blacklist NA & EU.

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CM Yukimura has been reaching out to the Black Desert community exceptionally well, specifically concerning some of the rather trending and argumentative topics.This part of the interview is going to be somewhat short, as I reached out to him without much notice. This is to highlight some of the subjects which many players are concerned about. As well as to provide some details on what his role is for Black Desert and in Kakao. Although not a lot of details can be given at this state in time, player concerns seem to have been acknowledged.How does the feedback process work from a community team member's prospective? What steps do you have to take after collecting feedback from the North American and European communities?This is easy since I am in charge of the weekly feedback report.From Wednesday (after patch notes) till Monday I collect players interests, feedback, and suggestions from the main threads and the most visible ones. There is a mega-thread in the suggestion section which I am currently using to gather suggestions, in the most constructive way. On Monday I send the report to the developers with the 3 different categories mentioned above, plus other ones.The developers take their time to collect the same from the other 10 regions in the world. Then they try to find the most balanced line to make small and big decisions. Right now they are trying to unify all versions to reduce the confusion from different versions. Usually, we are aware of big updates incoming but we often find what is new in the next patch notes as well.: In recent posts from the community team regarding the server, hints about an announcement that should alleviate most players concerns were teased to come in the upcoming weeks. Can you elaborate a bit on this?At the moment we cannot disclose information on how the server situation will be improved, due to confidential reasons that are implied between different companies. However new measures will be considered in the next months.Players have noticed that Pearl Abyss does not seem to be giving Kakao content and patch information at an efficient time. Is there anyway that Kakao and Pearl Abyss hope to resolve these concerns?As mentioned before, these issues occur due to the lack of time, and several versions the developers have to deal with. Recently we have discussed on how to improve the timing with the patch notes and content release and we are confident this will be improved soon.