For years, northerners have complained about Nutrition North to anyone who would listen, grumbling that the $60-million annual federal food subsidy was doing little to ease their staggering grocery costs.

No one, it seemed, took much notice.

That all changed last month, when auditor general Michael Ferguson revealed that the program's overseers are largely in the dark about whether the subsidy is doing anything for the people who need it the most.

"The program is not working," Cathy Towtongie, president of Nunavut Tunngavik Inc., which administers the Nunavut land claim, said in a recent interview at her Iqaluit office.

"For the large majority of Inuit that don't know how to access it ... it's not working. And accountability and the transparency of Canadian taxpayer dollars ... the auditor general agreed with us that there is no transparency and no accountability.

"And we have been saying that for a number of years now."

Retailers cashing in?

One of Ferguson's observations in particular struck a nerve with some northerners: that some retailers are cashing in on the subsidy.

Aboriginal Affairs and Northern Development Canada told the audit team that the subsidy sometimes exceeds the very shipping costs it is meant to defray — a revelation that came as no surprise to some.

'The program is not working,' says Cathy Towtongie, president of Nunavut Tunngavik, of Nutrition North. 'The auditor general agreed with us that there is no transparency and no accountability. And we have been saying that for a number of years now.' (Sean Kilpatrick/The Canadian Press) "The stores are making money based on the amount of food they're bringing in, and in return they're supposed to lower their food price," said Leesee Papatsie, who helped organize Nunavut-wide food price protests and started the "Feeding My Family" group on Facebook.

"In upper, High Arctic communities, the subsidy is higher than the freight cost. So they're making money like that."

Food has always cost more in the North, due to the expense of shipping it in from other parts of Canada, the region's relatively small and dispersed population, and the distance from major transportation hubs.

"In the south, food is shipped by road, and we just do not have roads into our territory," former Iqaluit mayor Madeleine Redfern said in an interview.

"You have the cost of running a retail store — the actual space and storage and having to pay employees higher wages. The power rate costs have gone up several times in the last few years. So it is expensive to run a business here."

Shift in subsidy

The federal government used to subsidize shipping costs through the old Food Mail program in an effort to make food more affordable.

First Air, an airline owned since 1990 by the Inuit people of Quebec through Makivik Corp., had a contract with Canada Post to deliver groceries to Nunavut communities at set rates. That meant under Food Mail, retailers had to rely on airlines chosen by Canada Post to get the subsidized freight rate.

But in 2011, the Conservatives replaced Food Mail with Nutrition North, which shifted the subsidy to retailers, who in turn were expected to pass it on by cutting food costs for consumers.

Ron Elliott, who used to represent a High Arctic riding in Nunavut's legislature, said people are skeptical that businesses are actually passing on the full subsidy to customers.

"What you're doing is you're putting the subsidy in the hands of the businesses," Elliott said in a telephone interview from his home in Arctic Bay.

"If you're in business to make a profit, are you going to be that willing to have good will? My problem is, you can't really tell a business what profit they should have, right? So if the market can bear something, usually that's what people charge."

Aboriginal Affairs has not required merchants to report their profit margins, which over time would indicate whether the full subsidy is being passed on. Ferguson's report said such a measure would help quell skepticism about whether consumers are actually getting the full benefit of the subsidy.

The department now says that as of April 1, retailers will have to provide information on their current and long-term profit margins.

Eligibility unclear

Nutrition North gives retailers a subsidy based on the weight of eligible foods shipped to eligible communities. But the auditor general found Aboriginal Affairs did not choose eligible communities based on need.

To highlight the problem, Ferguson's team pointed to two remote communities in northern Ontario, both about the same distance to the nearest town and lacking year-round road access. One is eligible for a subsidy of $1.60 a kilogram; the other only five cents a kilogram.

Madeleine Redfern, former mayor of Iqaluit, says it is expensive to do business in the north, but also says 'clearly people don't have enough money to be able to feed themselves.' (Sean Kilpatrick/The Canadian Press) The audit found that the department chose communities based on two factors: whether they had year-round road access and if they had used the old Food Mail program. Communities that made very little use of Food Mail are only eligible for a partial subsidy of five cents per kilogram, while places that did not use food mail aren't eligible.

"Consequently, community eligibility is based on past usage instead of current need," the report says.

"As a result, there may be other isolated northern communities, not benefiting from the subsidy, where access to affordable, nutritious food may be an issue."

Aboriginal Affairs told Ferguson's team it has looked at expanding the full subsidy to around 50 fly-in northern communities, but doing so would increase the cost of the program by $7 million a year.

Pork-barrel politics?

Nutrition North also lets retailers choose their own shipping method. That opened up the door for retailers to use other airlines, such as Canadian North, to ship products.

Canadian North is a subsidiary of the holding company Norterra, which is owned by the Inuvialuit of the Northwest Territories through the Inuvialuit Development Corp. The Inuit of Nunavut used to own half of Norterra through Nunasi Corp., but earlier this year they sold their 50 per cent stake in the company.

Fred Schell, a former Nunavut politician who brought forward a motion in the legislature in May 2013 calling on Ferguson to audit Nutrition North, accused Aglukkaq of pork-barrel politics.

"At that time, I mean it was half owned by the Inuit up here, right? Whereas the other one (First Air) was entirely owned there by the Inuit in northern Quebec," Schell said in a telephone interview from Cape Dorset.

"So that was her way of thinking, well, she's doing something for them up north here."

Tweaking the program

Aglukkaq spokesman Ted Laking said Nutrition North is administered in a way that helps lower costs by providing competition. "That is totally appropriate, and is meant to help lower costs to families for food," Laking wrote in an email.

Aboriginal Affairs, meanwhile, is tweaking the program in response to Ferguson's report.

"In the coming months, our government and the Nutrition North Canada Advisory Board will continue engaging northerners, retailers and suppliers on ideas to keep the program on a sustainable path," Andrea Richer, a spokeswoman for Aboriginal Affairs Minister Bernard Valcourt, said in an email.

"This process will help continue to improve this new and growing program. We will also continue working with the Nutrition North advisory board to ensure that northerners maintain a direct voice in the program."

But Redfern, the former Iqaluit mayor, said the changes may not be enough to fix Nunavut's much larger food security problem.

"While I understand and appreciate the Nutrition North program attempts to assist by subsidizing healthy food, clearly people don't have enough money to be able to feed themselves."