VO FOR DECADES, THESE MEN IN BLACK HAVE REPRESENTED THE GOLD STANDARD OF PERSONAL PROTECTION. BUT A SERIES OF LAPSES HAVE PUT THE U.S. SECRET SERVICE IN A DIFFERENT LIGHT. NAT - TV news mix ABC “Party crashers at last week’s state dinner left the very embarrased secret service trying to explain how they let the Virginia couple in” 2009 CBS - ” o find a bullet fired at the President’s home” 2011 FOX “New details in the widening investigation of the secret service prostitution scandal ” 2012 CBN: “Security contractor with a gun and criminal record rode in the elevator with the President” 2014 NBC: “A man armed with a knife jumped the fence and was able to make it inside the White House” 2014 SOT- BILL BORDLEY, former Secret Service agent “Some of the egregious mistakes that I’ve read in a paper... I CANNOT REMEMBER - withIN 5,5 YEARS ON THE PRESIDENT’S DETAIL VO SOME BACKGROUND ON THE CHAIN OF MISTAKES AND THE IMPORTANCE OF LEADERSHIP AS THE SECRET SERVICE TRIES TO GET PAST ITS DIFFICULT STRETCH. Bordley ”“There is no excuse for someone jumping the fence, running all the way in, right by the staircase going to the second floor residence, ..... I mean, THAT’S JUST INEXCUSABLE, ” NAT - archival movie Didn’t take me long to figure out there is no glamour in this business. It was just plain hard work. 7.30 Schmidt “SS is a unique organization, because most of the times there are not really problems....nothing really happens. ” IT’S HARD TO QUANTIFY WHETHER THEY’RE DOING A GOOD JOB, aside from the fact that the President is still safe.” NATPOP - archival movie 15.03 no one can never tell when their training can save life of their president. VO THE SAME TRUTH HOLDS TODAY IN THE AFTERMATH OF MOST RECENT WHITE HOUSE SECURITY BREACH. AT IT’S CORE, MANY OF THE PROBLEMS TRACED BACK TO AGENCY EXECUTIVES. Julia Pierson: “It is clear that our security plan was not executed properly. This is unacceptable. I take full responsibility O’Neil for the WHite House I know they have lock-down procedures, If there is some type of intrusion_I am == - not sure if that happened in this case and THAT’S PROBABLY A GLARING FAILURE OF THE SECURITY PLAN THAT’S IN PLACE IN THE WHITE HOUSE “YOU CAN HAVE GREAT TECHNOLOGIES, GREAT PERSONNEL, but if you’re not using them the way you plan using it, THEY ARE USELESS.” VO THE MISTAKES PILED UP BOTH UNDER MS PIERSON, WHO TOOK OVER IN 2013, AS WELL AS UNDER HER PREDECESSORS. —MANY FELT THE AGENCY WAS LACKING IN TWO CRUCIAL AREAS. FIRST, THERE WAS THE MAIN JOB OF ESTABLISHING AND EXECUTING SECURITY PLANS. BUT PERHAPS EQUALLY AS IMPORTANT WE A RE THE FAILINGS IN WASHINGTON’S POLITICAL ARENA. Schmidt I think the biggest problem that the Julia Pierson had is that she didn’t communicate well with the White House...and that’s what let to her ouster at the Secret Service. They need someone who can go up to Congress when they need to testify and is not afraid to POINT FINGERS BACK AT THE CONGRESS ... NAT/SOT . (SOUNDBITE) (English) JASON CHAFFETZ, U.S. CONGRESSMAN, REPUBLICAN FROM UTAH, SAYING: “If you project weakness, it invites attacks. vv SCHMIDT “I THINK THAT WAS ONE OF THE BIGGEST PROBLEMS JULIA PIERSON HAD WHEN SHE WENT IN FRONT OF THE CONGRESS. SHE REALLY NEEDED TO BE AGGRESSIVE AND EXPLAIN WHAT HAD GONE WRONG WITH THE AGENCY. SHE DIDN’T EXPRESS THE ANGER THAT THE MEMBERS REALLY WANTED TO SEE. NAT/SOT: {SOT: Rep. Nancy Pelosi, House Minority Leader 112454} “The protection of the president has to be precise, it has to be flawless and there has to be accountability when that is not the case.” VO MRS. PIERSON AND HER PREDECESSORS WERE ALSO UNABLE TO STOP BUDGET CUTS. THE RESULTING SECRET SERVICE DOWNSIZING LED TO - PEOPLE INSIDE THE AGENCY SAY - STAFF BURNOUT AND LOW MORALE. Bordley I know a lot of star secret service agents at the 10-12 year mark that I supervised, WHO CORPORATE AMERICA WOULD COME TALK TO, they’d take that because there was no financial incentive to stay...and there was a llot of motivation so that they can’t turn down the money. O’Neil “A LOT OF THESE JOBS ARE PROTECTING THE EXECUTIVES, whether it’s baseball or significant financial institutions, ” “That;s what SS is known for, AND THAT’S THE SKILL THAT’S NEEDED IN THE PRIVATE SECTOR ****” NATPOP OF HEADQUARTERS VO NOW, THE CHALLENGE AT SECRET SERVICE HEADQUARTERS WILL BE MORE THAN JUST RIGHTING THE SHIP. O’Neil It’s TIME TO CHANGE THE CULTURE, Its messaging, ” “WE NEED NEW LEADERSHIP TO SAY, THIS IS UNACCEPTABLE,” “From the top down, what we need to change in doing our business? VO THE AGENCY MAY REQUIRE A WHOLESALE CHANGE: IN HOW IT RESPONDS TO THREATS TOWARDS THE PRESIDENT BUT ALSO AS THE NEW LEADERSHIP REGAINS ITS POLITICAL STANDING ON CAPITOL HILL AND AT the White House. O’Neil THAT COULD BE A POSITIVE THING MOVING FORWARD. ” with new leadership moving into the organization, restore public confidence into the organization. *****” THAT THEY CAN GET BACK TO THE LEVEL WE KNOW THEY CAN BE AT. SCHMIDT the question is whether they could be flawless, because they have to be flawless. ” ENDIT