Hi Pete, I read through Fiverr’s TOU and here’s the deal...

Unless the reward for any gigs (but only those in violation of the TOU) was greater than your current balance, then you’re entitled to your money. However it just may take some time (and it always says this is only a temporary wait). Specifically it says that if being banned, you have to wait up to 90 days before you can make withdrawals after you prove ownership of the account.

As to finding out what happened to your account, their TOU says they have to give you more information about the violation and status of your account if you contact their customer support team.

Lastly, state and federal law require that as a contractor you get paid by Fiverr even if you’ve been terminated. It also says that it may not be immediate, but you are entitled to this money. If they don’t give it to you after a temporary time, you can sue for them being in breach of contract. For the purpose of the law, the TOU qualifies as a contract, which Fiverr must follow.

Here are the relevant parts of their TOU...

Seller hereby appoints Fiverr as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to Fiverr shall be considered the same as payment made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Fiverr (or its Payment Services Provider, as applicable), and Fiverr (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that Fiverr (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Fiverr and not the Buyer directly.

Completed orders (or, where applicable, completed milestones) may be cancelled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete. Please be advised that orders cannot be partially cancelled (i.e. we can only cancel the entire order when it is justified).

In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the cancelled order will be returned to the Buyer’s Fiverr Balance and will be deducted from the Seller’s Fiverr Balance or, if there are no sufficient amounts in the Seller’s Fiverr Balance, from future revenues of such Seller.

For security concerns, Fiverr may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers, or associating multiple Fiverr accounts to a single withdrawal provider.

Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service or due to any illegal or inappropriate use of the Site or services.

Violation of Fiverr's Terms of Service may get your account disabled permanently.

Users with disabled accounts will not be able to sell or buy on Fiverr.

Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.

Users have the option to enable account Security features to protect their account from any unauthorized usage.

Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.