New support system in cups, automatic disqualifications for AFKs, changes to the Captain Pick, automatic Gold redeem for World of Tanks and a lot of small fixes

Changelog 10.10.16

Here we are with our weekly release! This week we have a couple new features for organizers and a lot of fixes based on your feedback. We have a lot more coming in the next few weeks that addresses most of your concerns. Let us know your thoughts!

New support system in tournaments

Today we released a new tool to admin tournaments on the platform. This will make it easier for players to get in touch with admins and for organizers’ admin teams to support these players in real-time.

For the next couple weeks this will be limited to a small number of selected competitions, such as big qualifiers events. After this test phase we are planning to move to this in order to manage and admin all competitions on the platform. The tool works like this:

Admin tool in the match room

In tournaments that have this tool activated each room will have a “call admin” button as shown in the image above.

Once a user clicks on “call admin” the admin team is automatically notified that a user of a specific room requires attention through the admin panel (see image below).

Admins can select the match they want to interact with and directly manage the match from this same panel by checking the logs of the match and interacting with the players through the same room chat.

The admin has a number of options in the panel such as reconfiguring the match or giving a win to one of the teams.

Once the decision has been taken the issue can be closed by the admin and is logged in the tournament data.

Admin tool view for the organizers

After the testing phase this tool will put in direct communication the players and the admin team of the organizer, bypassing the FACEIT tech support team and leaving admin decisions to the organizers.

AFK management in tournaments

Tournament organizers can now decide to automatically disqualify teams when a match is aborted because one of their players doesn’t show up, rather than handling it manually. The system works as follows.

If at least one of the players of one of the teams doesn’t show up the match is put into an “aborted” state. Players will see in the match room “Match aborted” and a flag next to the players that are AFK,

If the auto disqualification is activated the system will automatically give a win to the team that has the least AFK (i.e. if Team A has two AFKs and Team B has one the system will give the win to Team B),

If both teams have an equal amount of members AFK the system will give the win to the team with the highest average ELO.

Going forward all daily FACEIT Points cups will use this system to make sure that the tournaments can progress swiftly without delays due to AFKs.

Minimum matches played in ladders

Last week we released a patch to the ladder system to allow for ladders with a minimum skill level in order to give higher rank players an equal probability of winning. Today we released an additional patch that allows access to certain ladders only to players that played a certain amount of matches. The main objective of this patch is to limit access to certain ladders to players that have a “history” on FACEIT, reducing the probability of competing against a smurf or a cheater.

Going forward most ladders with large prize pools will have this activated.

Captain Pick Changes in FPL & FPLC

Starting this week we changed the sequence with which the captains chose the players in their team in the FPL and the Challenger FPL. In order to balance the picking system we changed from one choice per captain to system 1–2–2–2–2–1, giving the captain that chooses second the advantage of picking two players instead of one.

Automatic redeem of WoT Gold

World of Tanks players can now redeem Gold for FACEIT Points automatically from the FACEIT shop. In the shop after ordering Gold players will immediately receive a code to get the ordered item in game, without having to wait for the order to be processed.

You can now redeem World of Tanks Gold automatically.

Added Smite to the game roster

As you may already have noticed from the blog past last week, Smite has been added to the game roster. While still in beta you can now play Smite competitions on FACEIT for both the PC and the Xbox version. You can see more information about the integration and the exclusive FACEIT Chest here.

Fixes/Misc:

Changed the steam protocol of the “Join Server” button in the CS:GO match rooms to use the newly released protocol (rungame + connect). This should fix the memory leak.

Fixed a bug with the countdown timer in the match rooms that was beeping even if the match had already started

Added the countdown timer to tournament matches to show how much time is left in order to join the match

Added a number of infrastructure changes to ELO updating and rankings (hint: something new is coming soon!)

Fixed a bug in the SMITE match rooms to show the right lobby name

Added a filter by match type to the matches list in order to be able to filter between match types as well as FPL and FPLC matches

Added past tournaments to the my tournaments section of the profile

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