Commence CRM provides you with pre-built, point and click, text based, and graphical reports for all applications. The built-in report generator enables you to create reports against any data in the system including custom fields. The analytics package provides additional sales, marketing and customer service indicators to help you make informed business decisions.

We are in the age of data-driven innovation today, and no business can expect to grow without the right data being available to them. Customer relationship management is no different. With Commence CRM’s detailed analytics, you can take a step towards building business intelligence and manage relationships based on hard data. The analytics module provides insight into every front-office process managed through Commence CRM, whether you want analytics on how your support team is handling customer requests, or how leads and opportunities are being managed by sales reps, or how marketing campaigns are contributing to the bottom-line. Better analytics equal higher sales.

While the analytics module comes with a number of pre-built views, you can create customized reports in an interactive manner, based on both real-time and historical data. Combine these ad-hoc reports with data visualization elements to identify trends and patterns across business data to help you grow.