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Birdlaw's morning started with someone asking them how to move a Window. A process that has not changed, at all, in almost 20 years of operating in a Window's Environment.

(http://community.spiceworks.com/topic/1079048-headdesk?page=1#entry-4834239)

That made me want to vent﻿, but not kidnap his thread. So! User habits that drive you insane.

Koala's small list:

Treating passwords like they have Alzheimer's. Omg. 8 characters with a letter and a number? And a capital?! ...and you sent out a 5 page paper on how to learn passphrases instead of passwords because they're easier to remember and it was written by a Doctor who studies this stuff?! I'm lost!

Treating technology likes its some Alien bomb that if you click around, you may trigger the Mayan Apocalypse. We're switching some folks from Office 2010 to 2013. The redesigned ribbon you would think is written in Aramaic. "I can't find anything in this!" Did you click around? NO! Why would _I_?

People demand training, get trained and then bemoan having to go to training. Okay. Office 2013 triggers the Mayan Apocalypse if you screw it up. Let me get a Mayan Shaman in here to teach you the hieroglyphs of the Microsoft religion. What's that? You can't believe I'm asking you to take a paid hour out of your day to learn to do your job? Yea. Me either. I'm a jerk.

Flat out refusing to adjust to any form of technological standard in the past 20-30 years. This is more aimed at the less professional, older staff. "Oh, these computers. I'll never understand them!" ...you've been here for TWENTY THREE YEARS! They've had computers for 18 of those! So you've been using this damn thing for almost TWO DECADES! HOW... HOW.. do you not yet get them? Have you seen a doctor? You may have some learning disability.

^ Related: Person calls the help desk every day for something general use related. Changing their background. Changing their font in Word. Copy and pasting between Excel and Word.

..and last, but not least...

Thinking IT support staff is paid to do your job for you. Don't know how to do a Mail Merge? Put in a ticket for IT to do it. Not to show you, no no. To actually do the merge for you. They even put the file path in the ticket and when they need it by. Can't figure out how to send that email securely? Email IT and ask them to send it for you. Email and ask them to see if there's a problem with your account or plug-in? Nope. Simply email them the address you need it sent to and what the file is.

Second place to what drives me nuts:

Users and the g'damn Copy Machines. Xerox / Ricoh / etc. have gone out of their way to make the UIs on these things color coded and pretty much stupid proof. We still get 3 tickets a week "Copier doesn't work." And every time "Nope. They were just using it wrong."

*takes deep breath* It's been that sort of start to the week.