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According to news outlet KWTX, Stevens was out delivering newspapers on Aug. 24 when floodwaters swept away her car. In an effort to avoid the water, Stevens had reportedly driven into an apartment complex.

Stevens called 911 from her cell phone in an effort to get rescued. Instead, Reneau answered her call with a cold tone.

“Please help me. I don’t want to die,” said Stevens.

“You’re not going to die – hold on for a minute,” Reneau retorted.

“Well I need um … I’m scared. I’m sorry,” said Stevens.

“I understand that you’re scared but there’s nothing I can do sitting in a chair so you’re going to have to hold on and I’m going to send you somebody, OK?” Reneau continued.

The woman was on the phone with Reneau for 24 minutes as water filled her car and continued to rise.