Re: Life of our patients is at stake - I am desperately asking you to contact Posted by: Caryatid Posted on: Apr 23, 2011 8:04 PM in response to: md76040303317 Reply Original Poster,

There will be time for recrimination later. The prior comments are all valid, but you have a more immediate concern. Even if EC2 is 100% restored for you, please consider doing the following STAT:



Take action to make sure another outage of EC2 doesn't put you right back where you were 24 hours ago. Don't assume that the problem is fixed. Don't assume that you are back to 99.9% availability again. Do whatever is necessary e.g. arrange for technical support from a local data center or provider NOW, so that you'll have back-up in place, or in progress with support right there with you on site or quickly available. Price is of less concern. The cost you've already incurred by not providing monitoring services to your patients (even if they are not critical care) is more significant.



Why do this?

First, most important: Your patients will be assured proper care.

Second, whenever the time of reckoning comes round, the situation will be considered less negatively if your incident report is followed with a description of the disaster recovery measures implemented, so that there will be no recurrence.