Musical duo Lexie Jay and Jon Fedorsen had pulled over to check driving directions in downtown Toronto, when two well-dressed strangers opened the hatchback of the band’s SUV and started loading their luggage into the trunk.

Ms. Jay turned around to ask what they were doing, “and they said, with confidence, that they would like to go to the airport,” she recalled. Realizing they must have mistaken their vehicle for a ride-hailing service, Ms. Jay laughed.

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