While the clinic has maintained that it operates under a strict "10-minute rule," Clark insists she and her daughter were only five minutes late after arranging childcare for her infant and catching a bus. However, she claims she had to wait for a receptionist to finish a phone call and for other patients to be checked in, causing her to miss the 10-minute mark, Sky News reported. A clinic worker later indicated that she was 18 minutes late — something Clark disputes.