The expectation from the Artificial Intelligence technology is that it solves many problems for organizations. Artificial intelligence (AI) allows for an enterprise to efficiently meet their customers’ demands. The adoption of AI is on the rise and enterprises across the world are using the technology to improve their top line and transform the way they conduct their business. In this blog, we will know how exactly AI is transforming the various departments in an enterprise.

It is common knowledge that an enterprise consists of many departments. From accounting to finance to HR to sales to marketing, the list is huge! Let’s start with the most interesting:

Human Resource: AI in the human resource department was unheard of. Although the human element in human resources is lost if AI completely takes over, which is highly unlikely, for now the technology is used to screen candidates, onboard employees, development talent, help maintain employee relation, and provide analytics.

An AI based screening software can drastically reduce the effort taken by us humans. It can help easily shortlist candidates based on their experience, skillset, and many other criteria. Companies like Facebook, IBM, and SAP have added the technology to their sourcing mechanisms. Similar to lead nurturing, AI can be used to nurture candidates who are waiting to join an organization – usually during the time between accepting the offer and the actual joining day. This helps reduce last minute offer rejections.

AI has the possibility to take HR-MIS to the next level. Insights from vast amounts of data can be derived and issues can be predicted in advance. The technology can be used to track employee engagement, predict attrition, and employee productivity. The HR department can use chatbots as well to simplify their processes. Rather than emailing the IT helpdesk for data, HR personnel can use chatbots to pull data. Chatbots are constantly evolving to take over numerous enterprise related administrative tasks. With a chatbot around, employees no longer need to hover around the HR department for every small issue. Chatbots can provide real-time self-service option to all users. These services could include leave application and management, employee onboarding, setting up reminders, etc.

Information Technology: The obvious department in an enterprise that uses AI technology. But how and where? AI can be used to predict software failures, detect cyber security issues, make sense of IoT, and help maintain data centers.

With the power of AI enterprises can predict software failures. The algorithms can review log files and predict system crashes. Due to the complexity of such files, it is practically impossible for us humans to predict system failures. Looking at how and where the AI technology is headed, it would not be surprising if AI systems can predict a heart attack!