Note: If none of the issues we address below help you to resolve the problem, many customers have had success using the Paypal option at the bottom of the checkout page. Using the Paypal option, you can still checkout using your card, and you will not need a Paypal account to complete your purchase.

The most common reason a card is declined upon checkout is that information has been entered incorrectly. Most frequently the billing address (that is, the address on file with your card company) has been mistyped, or the cvv code on the back of the card has been entered incorrectly. In most cases, correcting these mistakes will allow the payment to be processed. If you are confident that you have entered this information correctly, we suggest you contact your bank to make sure there are no problems with your card.

Another common issue involves Visa Cash Cards and Visa Prepaid cards. These kinds of cards are difficult for conventional credit card companies to process, and they are often rejected without cause. Luckily, Paypal has made great strides in their ability to process these payments, so we recommend using the Paypal option at the bottom of the checkout page when using these cards.