Company Information

Zalora customers have appreciated complete satisfaction since it was launched in 2012.



Zamora epitomizes success like no other e-commerce venture in Southeast Asia. A Rocket Internet GmbH venture, Zalora is the largest and most rapidly growing online marketplace for flair and fashion.



Zalora has headquarters in Singapore with localised sites in Hong Kong, Indonesia, Philippines, Brunei, Malaysia, Thailand and Vietnam.



Zalora Is operating in Australia and New Zealand under “The Iconic” brand name. Known for innovations, Zalora blends sophistication, luxury and attitude in a more aesthetic fashion.



Zalora brings versatile trends and styles of fashion, beauty and lifestyle products, local, regional and international brands and designers all under the one roof at a reduced rates through Zalora discount codes.



Zalora completed its first round of funding the year 2013. With a successful completion of the second round of funding, Zalora is heading towards becoming the largest and the finest online fashion retailer in the Asia. Nothing more than overall customer satisfaction is driving the success of Zalora.

Product Range

At Zalora, it’s a journey through a fashion paradise with over 500 renowned brands both international and local. With products in over 100 categories, Zalora makes it easy for you to become a fashion icon at a very reasonable prices using Zalora promo codes.



Zalora is the perfect blend of ultramodern and ethnic fashion for both men and women. Clothing, shoes, jewelry, bags and accessories. From exquisite dresses to designer tops and skirts, from ballet shoes and sandals to bracelets and necklaces, Zalora celebrates womanhood at every stage.

With T-Shirts, Shirts, Pants, shoes, jewelry and accessories, Zalora men make a perfect style statement.



Adidas, Aldo, Anne Klein, American Apparel, Billabong, Burton Menswear London, Bum Equipment, Chuck&Bo, Converse, Diesel, Eastpak, Emporio Armani, Everlast, Esprit, Ezra, Fendi, Fourskin, French Connection, Gucci, Guy Laroche, Havaianas, Herschel; the list goes on and on at Zalora to satisfy your craving for fashion.



Moreover, Zalora takes perfect care of your worries about product quality by giving quality assurance. Zalora brings all the products directly from the designers or the authenticate makers of the products, and makes no compromise on the quality. Hence, Zalora is the only authentic place to buy a product from the brand belongs to the US or the Europe.

Delivery Arrangements

Zalora is committed to delivering your product within in 3 days; although delivery time is 7 days maximum.



Zalora sends you confirmation email immediately confirming your order, payment and Zalora discount.



At Zalora, place an order worth HKD150 or above from main Zalora catalogue (Marketplace order not included) to receive your products free of delivery charge.



Orders under is HKD150, Zalora will charge a fee of HKD 40.

Return and Refund Policy

If for any reason you change your mind about the product you purchased at Zalora, and wish to return, Zalora offers a wide time span of 30 days to return the product. You are advised not to temper with the product tags, and original brand packaging.



Zalora ensures you return the product free of charge Zalora offers more than one option to return your goods if unsatisfied. You can drop your product at any of the S.F. express service centers or stores. You can drop your product off at Zalora Hong Kong office. In addition, you can arrange for delivery of return with any delivery provider of your choice.



Zalora provides you options to choose from for your refund. Zalora refunds the amount you paid after applying Zalora promos; if you choose to return the product, and seek no replacement.



Most of the products at Zalora are exchangeable. Zalora ensures you have the product you desire. If the product is faulty or damaged it will be exchanged without delay.

Payment Options

Nothing is more secure than Cash On Delivery. Zalora offers COD facility in Hong Kong.



Zalora employs most convenient and extremely secure online payment system, which enables you to pay with credit card, debit card, bank transfer or PayPal. You can also offset your bill through Zalora vouchers.



Zalora's payment system has a 128-bit SSL security encryption certification awarded by VeriSign to keep all your transactions and data completely safe and secure.

Customer Care Service

Zalora is dedicated to bringing a trouble-free shopping experience for its customers.



The range of web policies at Zalora includes tracking, shipping, refunds, returns, Zalora voucher codess, rewards and more are driven with an intention to bring ease in the process of online shopping.



Zalora Customer Care is available 7 days a week to promptly respond to any query. You can contact Zalora via email or phone call.



Zalora's agents are available on the telephone between 9 am to 6 pm every day. You also can expect a quick response to your e-mails from Zalora.



For maximum ease, friendly Customer Experience agents at Zalora are always ready to help you through live chat on Zalora website.

Authentic Coupon Codes at CollectOffers.com

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Collect your Zalora coupon code at CollectOffers before you visit Zalora, and save on your next order.

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Email: customer@hk.zalora.com

Phone: +852 3999 4200

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