Please don't think we're ignoring you. We are aware of the issue and wanted to make sure we had all the correct information before sharing it with you. Unfortunately, some of the phones did not clear customs in Europe. We worked tirelessly on every aspect of the One's design, including the text on the bottom of the back cover. We designed the regulatory icons to match the minimalistic style of the rest of the text, but the design of the CE icons were unfortunately deemed unacceptable by the customs agents and returned.



All those affected by this delay will be contacted by our team very shortly if they haven't been already and given more information about expected arrival dates.

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