No joy for Sky Go subscribers who hoped to watch the Black Caps take on Australia in the ODI.

Sky Television subscribers hoping to watch the Blacks Caps' one-day international on their smartphones and work computers have had a frustrating day.

The broadcaster's Sky Go online service was out of action as the Black Caps' kicked off their ODI against Australia at Eden Park on Wednesday afternoon.

The service had failed earlier, on Wednesday morning, before being briefly restored.

DAVID WHITE/FAIRFAX NZ Sky TV chief executive John Fellet is seeking clarification on new Sky Go outage amid conflicting information.

Shortly before 2.30pm Sky confirmed Sky Go had failed again. The service appeared to be back up again shortly after 4pm.

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Chief executive John Fellet believed on Wednesday morning that Sky Go had been taken down intentionally while the broadcaster tackled the root cause of a fault that made the service unavailable for most of Sunday.

"Software vendors in the United States recommended doing some steps so we are trying to go ahead and do those to make the platform more robust," he said.

However, a pop-up warning on Sky's website on Wednesday morning appeared to contradict Fellet's claim the outage had been expected, saying the company was "working hard to resolve the issue".

Fellet said he was briefed on Tuesday night about updates that would be made to the service "first thing" on Wednesday but admitted he was "operating a little bit blind on this one right now".