The launch of Battlefield 4 is in full swing and the majority of our fans are having a good time. We’ve noticed that some players on PC are experiencing crashes, something that we understand can be frustrating. Rest assured that we are working to address these issues.

If you’re having problems, please make sure to follow these steps:

-Make a clean install of PunkBuster by removing your original install and re-download the client.

-Repair the Battlefield 4 installation by right-clicking on your game inside of the Origin client.

-Make sure that you have the latest drivers for your graphics card.

AMD: http://support.amd.com/en-us/download

Nvidia: http://www.nvidia.com/Download/index.aspx

Note that the recent issue where players that were using AMD cards on Windows 8 would get a red screen has been fixed with the recent AMD graphics cards driver update.

Also note that we are aware of the issue of players not being able to join a queue for game servers. We are investigating to resolve this issue.

Please help us gather more information about issues by posting at EA Answer HQ.