Charter Loses Another 90,000 Video Subscribers Charter lost another 90,000 video subscribers last quarter as the nation's second-largest cable company continued to struggle with the rise of cord cutting, and the company's sloppy acquisition of Time Warner Cable and Bright House Networks. That merger resulted in a flurry of price hikes for many of these subscribers, who also say they've seen worse customer service than ever before the wake of the deal. Yet Charter CEO Tom Rutledge, the nation's highest paid executive in any industry last year, told attendees of a company earnings call that "more of our customers are getting better products at better prices, which will drive higher customer satisfaction, lower churn and greater value into our business."







News Jump Charter Relaunches Free 60-day Internet And Wi-Fi Offer; NCTA: FCC Should Stick With 25/3 Speed Threshold; + more news Comcast Shuts Off Internet for Subs Who Were Sold Service Illegally; AT&T, Verizon Team To Stop T-Mobile 5G; + more news California Defends Its Net Neutrality Law; AT&T's Traffic Up 20% Despite Data Traffic Actually Being Down; + more news Are The Comcast-Charter X1 Talks Dead In The Water?; AT&T May Offer Phone Plans With Ads For Discounts; + more news Europe's Top Court: Net Neutrality Rules Bar Zero Rating; ViacomCBS To Rebrand CBS All Access As Paramount+; + more news Verizon To Buy Reseller TracFone For $7B; 5G Not The Competitive Threat To Cable Many Thought It Would Be; + more news MS.Wants Records From AT&T On $300M Project; Google Fiber Outages In Austin, Houston, Other Texan Cities; + more news States With The Biggest Decreases In Speed; AT&T Hopes You'll Forget Its Fight Against Accurate Maps; + more news AT&T's CEO Has A Familiar $olution To US Broadband Woes; EarthLink Files Suit Against Charter; + more news 5G Doesn't Live Up To Hype, AT&T's 5G Slower Than Its 4G; Cord-Cutting Now In 37% of Broadband Households; + more news ---------------------- this week last week most discussed

Most recommended from 44 comments

KoRnGtL15

Premium Member

join:2007-01-04

Grants Pass, OR 1 edit 25 recommendations KoRnGtL15 Premium Member Yay! Color me not surprised and I hope they lose a whole lot more. This is still a drop in the bucket but it is a start. I wonder if they will start to roll out a small cancellation fee next because they can? Still think customers are seeing value in your tv offerings Mr. CEO? Well of course and so much so. We are still raising prices while offering LESS!

Packeteers

Premium Member

join:2005-06-18

Forest Hills, NY ·Verizon FiOS

·Charter

Asus RT-AC3100

(Software) Asuswrt-Merlin

23 recommendations Packeteers Premium Member shareholders - rutledge is lying to you!



both were no commitment, no equipment rental requirement, no install cost, no deposit - so both are equal in every logistical way



charter board members need to cut off rutledge from any new M&A activity - until this fraudster stops misleading his own shareholders. July 2017: I just changed from charter 50/5 ($43/mo) to verizion 50:50($42.5/mo) because fios is a better product for a better price!charter board members need to cut off rutledge from any new M&A activity - until this fraudster stops misleading his own shareholders.

wdoa

join:2001-10-16

Spencer, MA 14 recommendations wdoa Member they won't lose revenue They will make it up by jacking up the internet price. Standard price for stand alone internet is $65... Guessing it will jump by $5 before the end of the year and be around $100 a month by 2020. No competition, no chance of pressure from the feds, they will screw the customer more every year... Can't wait with the exit of Net Neutrality when they start charging extrad to get HD Netflix, Youtube, Hulu, Amazon, etc. THEY WILL DO IT. AckAck

join:2011-06-02 11 recommendations AckAck Member Right Pricing I think that the more Rutledge continues "Right Pricing" customers, he will find more customers "Right Sizing" his company!

GOD666

join:2017-03-10 2 edits 10 recommendations GOD666 Member I love Charter



But I also want to say that I came from Comcast and I know there are some horror stories here surrounding Charter, but I have to say, so far, I am loving Charter Spectrum. I understand my experience may not be the same as your experience. But having once been a Comcast customer and comparing my experience now with Charter, I'm still happy.



Even with my 1st problem with Charter, things have still been better than Comcast (so far). »



Finally, as a cord cutter myself, I do believe my price for Internet access is fair. My promotion is currently 44.99 and after it expires it will be $60 for 60 Mbps. That I feel is an even exchange ($1 per 1 Mbps), as opposed to Comcast who billed me $60 for only 12 Mbps ($5 per 1 Mbps). Economically in my case, I really am getting more. I am a cord cutter myself, so I completely understand why people are jumping ship. The TV packages for any cable company are greatly overpriced and I don't want to pay for so many channels that I will never watch. Regarding the main topic, yes, I support cord cutting and completely understand it. Why would anyone want to pay such outrageous prices for channels they are never going to watch -vs- the small select few that they do?!But I also want to say that I came from Comcast and I know there are some horror stories here surrounding Charter, but I have to say, so far, I am loving Charter Spectrum. I understand my experience may not be the same as your experience. But having once been a Comcast customer and comparing my experience now with Charter, I'm still happy.Even with my 1st problem with Charter, things have still been better than Comcast (so far). » [HSI] 1 channel only on modem The techs are friendly and they actually do seem interested in resolving the matter, as opposed to just brushing it off (as Comcast would have). I am not forced to be stuck in an automated system and am actually speaking with real people. I reach those real people in what to me seems like record time (a few short rings and I have a real person on the line). The appointment times are not all day events where you're sticking around waiting for 12 hours between 7 - 7, but rather actually given a real-time such as 10-11.Finally, as a cord cutter myself, I do believe my price for Internet access is fair. My promotion is currently 44.99 and after it expires it will be $60 for 60 Mbps. That I feel is an even exchange ($1 per 1 Mbps), as opposed to Comcast who billed me $60 for only 12 Mbps ($5 per 1 Mbps). Economically in my case, I really am getting more.

Matt_31

Who Hit The Power Button

Premium Member

join:2003-02-21

Tacoma, WA ARRIS TG1672

Netgear R8000

4 recommendations Matt_31 Premium Member Add us to the list of defectors We had the time warner triple play before the buyout.



However our promo was set to expire and our price would have jumped HUGE.



We decided to get a Roku Premiere+ months back and liked it so much we canceled our tv and phone and with Hulu and Netflix its like having full cable service.



We did keep our 300Mbps internet.



Were waiting for fiber to finish installing in our area and well dump spectrum/time Warner/charter.

cralt

join:2011-01-07

CT 2 recommendations cralt Member I dont know anyone with their video No one I know in my town has their video service. My whole street is nothing but dishes.



The internet isn't bad but their video is still using the clunky old SA boxes. And their pricing is all or nothing. No broadcast basic tier. No lower end HSI. Charter being so bad is the only thing keeping Frontier alive here. At least frontier competes on price.