Care is a Click Away

Download our video app to your smart phone, tablet or computer and instantly connect with a BIDMC emergency physician for non-life-threatening urgent medical conditions. The convenience of virtual urgent care is now yours.

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BIDMC OnDemand is a new service that will help provide you easy and timely access from anywhere in Massachusetts to our emergency medicine doctors . Simply download the free app on your phone or tablet or connect through your desktop. You can do a video consult with a BIDMC doctor without leaving your home or spending time in a waiting room and get immediate answers about your non-life threatening condition. You will also have access to care after hours and on weekends and most holidays.

BIDMC OnDemand is private and secure, HIPAA-compliant app. You can be assured that your private health information is safe and not shared with anyone. This cost-effective option does not require medical insurance. If you do have insurance, the cost may be less than your emergency department or urgent care visit co-pay.

What to Expect With BIDMC OnDemand

Timely consultation on a wide range of common illnesses and minor injuries

Instant medical treatment plan and follow-up instructions

Access to some prescriptions when appropriate

What is not appropriate for a BIDMC OnDemand visit?

This service is not for medical emergencies. Please call 911 or go to the nearest emergency room if you feel you are experiencing any of the following emergency medical problems:

Chest pain or pressure

Uncontrolled bleeding

Sudden or severe pain

Coughing / vomiting blood

Difficulty breathing or shortness of breath

Sudden dizziness, weakness, change in vision, slurred speech, numbness or other neurological changes

Severe or persistent vomiting or diarrhea

Changes in mental status, such as confusion

Assault, physical or sexual abuse or child abuse

What conditions are treated through BIDMC OnDemand?

We provide video consultation on many non-emergency injuries and illnesses such as:

Allergies

Back pain

Cold symptoms

Constipation

Cough / respiratory complaint

Diarrhea

Earache

Fever

Headache

Insect bite Itchy / irritated eye

Minor injury / accident

Nausea / vomiting

Sinus issues

Skin condition / rash

Sore throat

Sprains & strains

Sunburn

Urinary issues

How do I access BIDMC OnDemand? BIDMC OnDemand is easily accessed using a computer, phone or tablet. Using Chrome or Firefox as your browser, access BIDMC OnDemand by clicking here, or on your iOS and Android devices by searching "BIDMC OnDemand" and downloading the free app.

Select "Register Here" and follow the steps to create your unique profile.

Login using your unique username and password and follow the instructions for scheduling a virtual visit either right away or a time in the future.

Select "video" and not "phone" when selecting "encounter type."

Where and when can I use BIDMC OnDemand? You can use the service from anywhere in Massachusetts.

Hours: 7:00 am to 11:00 pm, seven days a week.

How much does it cost to use BIDMC OnDemand? Most health insurers are now offering coverage for telehealth visits to support social distancing while maintaining your access to the care you need. As such, your insurance provider will be billed for your use of the service and you may be responsible for a co-pay or co-insurance depending upon your insurance plan. Your insurance provider will be billed fees for the service that are commensurate with the complexity of your visit. If you do not provide verifiable insurance information at the time of visit, you will be charged an estimated fee of $89.00. Fees are subject to change without notice. Downloading the BIDMC OnDemand app is free.

What can I expect during my virtual appointment? After logging into the BIDMC OnDemand application, you will be connected to a video consult with one of our emergency medicine physicians. The physician will review your medical information, as well as at their discretion, diagnose and provide care for your medical condition and answer any questions you may have. If necessary, the physician will prescribe medication that is sent to your local pharmacy.

What devices/computers can I use to access the service? Any iOS or Android mobile device, such as a tablet or smartphone, as well as any camera enabled Mac or PC can be used to access the service. If a mobile device is used, search "BIDMC OnDemand" in the app store and download the free application. If using a Mac or PC, you can access the application using either Chrome or Firefox as your browser and clicking here.

Is my visit private and secure? Yes, BIDMC OnDemand is a private, secure, HIPAA-compliant tool that allows you to consult safely and confidentially with a provider online.

Can I receive a prescription from a BIDMC OnDemand physician? BIDMC physicians can, at their discretion, prescribe medication as needed. Please note that by law, narcotics/opiates cannot be prescribed via telehealth visits. Also, the service does not provide prescriptions for muscle relaxants or erectile dysfunction medications.

Who are the BIDMC OnDemand physicians that I will see during my visit? BIDMC OnDemand is staffed by practicing physicians from the emergency medicine network of Harvard Medical Faculty Physicians. All of our virtual care providers work clinical shifts at various emergency departments and urgent care centers throughout our network.

What if my condition requires an in-person visit? If your BIDMC OnDemand provider cannot diagnose your condition over the online platform and recommends that you be seen in person, they will refer you to an emergency department or urgent care location.

Can my primary care clinician see my visit? No, your primary care clinician will not receive a notification of your virtual care visit and will not see a note in the electronic health record.

Will my insurance cover this visit? Most health insurers are now offering coverage for telehealth visits to support social distancing while maintaining your access to the care you need. As such, your insurance provider will be billed for your use of the service and you may be responsible for a co-pay or co-insurance depending upon your insurance plan. Your insurance provider will be billed fees for the service that are commensurate with the complexity of your visit. If you do not provide verifiable insurance information at the time of visit, you will be charged an estimated fee of $89.00. Fees are subject to change without notice.