Toy stores, with bright lights, loud sounds and crowded aisles, can be hard to manage for children with autism or other sensory issues. For parents, finding toys that match their kids’ skill sets and will hold their attention can be a process of trial and error. Big toy sellers and specialists are both trying to provide some better options.

Hasbro, for instance, offers tips on how parents can teach autistic children to play with Mr. Potato Head or a My Little Pony set. Toy maker Melissa & Doug offers special catalogs to stores.

A Toys R Us in King of Prussia, Pa., turned off its music for three hours on a recent Saturday morning and turned its break room into a quiet zone as part of an event planned with the Greater Philadelphia Autism Society. The company’s 100 stores in Britain have been offering similar hours for one day a year since 2014, and Toys R Us plans to bring similar events to more of its 900 U.S. stores.

Chuck E. Cheese’s, the chain with arcade games and rides, similarly plans to turn off the music and dim the lights at 40 Northeast restaurants for a couple of hours one Sunday a month starting in January as part of a trial run.


Small stores designed specifically for children with sensory issues are popping up as well.

“The need for a store like this is even bigger than I thought it would be,” says Bethany Mathis, who opened Time 4 Toys last month in Flowood, Miss., after having a hard time finding toys for her 8-year-old son with sensory processing issues. The walls at the store are painted in soft colors and kids can test out the toys.

About 1 in 68 children were diagnosed with autism spectrum disorder in 2012, up from 1 in 150 a decade before, according to government figures. Symptoms of autism vary widely; they can range from mild social interaction problems to repetitive behaviors to difficulty speaking or inability to speak. This can make choosing toys more difficult.

Jamilah Rahim opened Spectrum Toy Store in Chicago this year after she realized that no toy stores were meeting that need. As an in-home behavioral therapist, she saw parents spend money buying toys online that ended up not interesting their children. At her 700-square-foot store, kids can sit and play with any of the toys, and parents can see whether they like them before buying.


“It’s more of an experience than just a one-stop shop for them to buy toys,” says Rahim, who still works as a behavioral therapist part-time, which helps her discover new toys to stock.

Meghan Hetherton drove four hours to visit the store from her home in Eaton Rapids, Mich. Two of Hetherton’s four children have autism, and when she takes them shopping at big stores, her 4-year-old son hums to cope with the crowds and noise. Hetherton often finds herself apologizing to store workers.

“I shouldn’t have to,” she says, but “store employees just don’t understand.”

At Spectrum Toy Store, her kids pulled toys from the shelves, played with putty and tried on chewable silicone jewelry before she bought some. “They were able to be themselves,” Hetherton says.


Diming the lights and turning off the music can help some kids with autism, but others may still be affected by a big space, says Eileen Crehan, a postdoctoral fellow at the autism program at Rush University Medical Center in Chicago. She’s noticed that movie theaters and ballparks are also offering sensory-friendly days. “It’s sort of catching on,” Crehan says.

After hearing from employees and customers, Hasbro Inc. teamed up with the Autism Project two years ago to teach parents and caregivers how autistic children can play with its toys. The company launched a site called Hasbro Toybox Tools with videos and downloadable instructions for some of its more popular toys, such as Baby Alive dolls and the Chutes and Ladders board game.

“Play doesn’t always come natural with kids with autism,” but it’s important to their development and helps them learn to socialize with others, says Sandra Pierce-Jordan, executive director of the Birchtree Center, a nonprofit in Newington, N.H., that works with such children.

I wish I knew what she wanted.... A lot of it is trial and error. Emily Berman, discussing her daughter


Emily Berman says she has had to teach her daughter how to pretend to eat plastic toy foods or how to move a toy train on its tracks. Her daughter is nonverbal, making it hard to pick out toys for her, says Berman, a life coach in Encinitas, Calif.

“I wish I knew what she wanted,” she says. Berman has bought toys suggested by behavioral therapists and buys many items online. “A lot of it is trial and error,” she says.

Another toy maker, Melissa & Doug, began printing a dedicated catalog about five years ago after it noticed an increase in letters and calls from parents of kids with autism who said their children loved the company’s wooden puzzles or stuffed animals. It also added a section to its website that enables shoppers to browse for toys by specifying the skills the child needs to work on.

Melissa & Doug says that some stores have added special sections in their stores and that notes come in from parents whose kids spoke for the first time playing or had other developments.


“It’s really fulfilling,” co-founder Melissa Bernstein says.