Original review: Aug. 16, 2020

I was a Bell customer for a couple of years before I left them. There customer service is beyond lacking. Their staff do not know their own system and constantly make errors. When I started with them it was an internet/sat tv package. I called and asked if cancelling the internet portion of the package would affect my sat tv promo and was told that it would have no effect. On the next bill, there was definitely an effect. My promo was dropped and I was paying full price. After 3 months and numerous calls, I finally got back to the original promo rate. When I was done with my contract and went to cancel my package, they sent me a return shipping label for a service that didn’t exist in my area.