“You and your co-founders started a company in your dorm room that’s grown to be one of the biggest and most successful businesses in the entire world. While Facebook has certainly grown, I worry it may not have matured. I think it’s time to ask whether Facebook may have moved too fast and broken too many things.” “Who do you think owns an individual’s presence online? Who owns their virtual you? Is it you or is it them?” “Congresswoman, I believe that everyone owns their own content online. And that’s the first line of our terms of service, if you read it, says that.” “After this new algorithm was implemented, that there was a tremendous bias against conservative news and content and a favorable bias towards liberal content. Was there a directive to put a bias in and first are you aware of this bias that many people have looked at and analyzed and seen?” “ Congressman, this is a really important question. There is absolutely no directive in any of the changes that we make to have a bias in anything that we do.“ ”Well, you have a long history of growth and success. But you also have a long list of apologies. In 2003, it started at Harvard. ‘I apologize for any harm done as a result of my neglect.’ 2006: ‘We really messed this one up.’ 2007: ‘We simply did a bad job. I apologize for it.’ This is proof to me that self-regulation simply does not work.” “Are you aware of other third-party information mishandlings that have not been disclosed?” “Congresswoman, no, although we are currently going through the process of investigating every single app—” “So you’re not sure?” —that had access to a large amount of data.” ”All right, but— I only have four minutes. Was your data included in the data sold to the malicious third parties? Your personal data?” “Yes.” “If you don’t, you’re not listening to us on the phone, who is, and do you have specific contracts with these companies that will provide data that is being acquired verbally through our phones or now through things like Alexa or other products?” “Congressman, we’re not collecting any information verbally on the microphone, and we don’t have contracts with anyone else who is.” “Facebook has detailed profiles on people who have never signed up for Facebook. Yes or no?” “Congressman, in general, we collect data from people have not signed up for Facebook for security purposes to prevent the kind of scraping that you were just referring to.” ”As C.E.O., you didn’t know some key facts. You didn’t know about major court cases regarding your privacy policies against your company. You didn’t know that the F.T.C. doesn’t have fining authority and that Facebook could not that have received fines for the 2011 consent order. You didn’t know what a shadow profile was.”