We have received multiple reports of a phone scam where customers receive an automated call claiming to be from ENMAX and stating that payment must be made or electricity will be disconnected. The call has been known to come from 403-514-7257 and the message asks the recipient to pay an overdue balance by calling a contact centre or providing payment in person at a specific address or convenience store. The contact centre numbers that are provided have included 1-800-988-6750 and 1-800-806-5614.

ENMAX never requests payment information over the phone. If you receive a suspicious phone call, hang up and do not give out any information. If you are unsure of the legitimacy of a phone call or would like to check your account balance, please call our Customer Care Centre at 310-2010.