Australia Post Extension is compatible with which versions? The current Australia Post version is compatible with: Community Edition:2.0.* To 2.2.*

I got this "Fatal error: Class 'Biztech_Auspost_Helper_Data' not found in /home/public_html/app/Mage.php on line 516". What can I do about it? This is possible when "Data.php" file of our extension is not uploaded properly. Pls try uploading the file again from below path: /app/code/local/Biztech/Auspost/Helper/Data.php You can also ask your server admin to whitelist this file to prevent any further issues.

The extension pops up error message while in use. What should I do? Please obtain correct API key for Australia Post and then try to check. It should work fine.

Does your extension work with Grams or Kilograms? Yes, Magento 2 Australia Post Shipping Extension works fine for both. We have provided configuration for the same units.

I got the following message in the shipping method section "This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us." This is not an error message, it is a functionality of Magento 2 Australia Post Shipping Extension that enables admin to set predefined message when Australia Post cannot fetch live rates due to some reasons. You can change this method from our extension's admin settings.

What if I do not want to set product dimensions for all products (Height, Width, and Length)? We have a provision in Magento 2 Australia Post Shipping Extension for you to set default height, width and length from admin and it remains same for all products. Also, if any of your products has dimensions, first it will give priority to that product's dimension and secondly to default configurations.

How to get the PAC API key? The PAC API key can be obtained at https://developers.auspost.com.au/apis/pacpcs-registration

How to change the shipping method title? You can change the shipping method title from System → Configuration → Sales → Shipping Methods → AppJetty Australia Post → Title.

Is it possible to alter the shipping services label shown in the front end? As Magento 2 Australia Post Shipping Extension uses the PAC API to fetch the live rates from Australia Post, it will also fetch the label from there. To modify Australia Post Label Printing features, the extension will require customization. You can shoot an email at sales@appjetty.com to proceed.

Magento 2 Australia Post Shipping Extension does not show rates. What could be wrong? a. Ensure your API key is correct. You can verify the key @https://developers.auspost.com.au/apis/pac/explorer/postcode-search

b. The "Warehouse Postcode" field is mandatory. Please enter a valid postcode. The validity can be ensured@ http://auspost.com.au/postcode

c. Enable the required Shipping services for parcel and letter.

d. Create attributes for length, width, height and assign them to attribute set. Also, select these attributes in the configuration.

e. Check your products have sizes and weights set – without this, the calculation cannot be performed.

f. For bundle items, even if they are set as ‘ship together’ Australia Post rates will not be displayed for them.

g. Please select ‘Australia Post Package Type’ for every product according to its weight. For further understanding, watch the screen-cast @ https://www.youtube.com/watch?v=vEst1_nkhk4



Why can't I view shipment generation tab for my orders? Our module only supports shipment generation and shipment tracking feature for the deliveries within Australia. Once the order has been placed for an Australian address with the selected shipping method configured in our module and an invoice and shipment has been generated for the order, then you will be able to view the Shipment Generation Tab in the Orders module.

Does the extension have provision to support and display Contract Account rates? Yes, there is a configuration available in the extension which you can switch to display between the contract rate or live rate based on your preference.

What should I do if I am unable to view the rates for the orders with larger dimension than the Australia Post guidelines? We provide an option in the extension configuration i.e. "Ship Item separately" from which you can choose to ship the items separately. And if it goes beyond the defined weight limit, then you will get the separate shipping rates of each item as a separate parcel. Moreover, you will be able to get the total rates for each parcel.