Subtitle error occurred in some theaters

Funimation Entertainment provided ANN with a comment regarding the subtitle issues on screenings of the live-action Attack on Titan film on Thursday.

Both FUNimation and fans of Attack on Titan have been waiting for the day when the live action movie would open in theaters in the U.S. Unfortunately, fans at a handful of theaters last night did not have the experience that we hoped they would have. As reported online, there was a glitch in the middle of the Attack on Titan Part 1 which caused the subtitles to freeze on a single line of text for 10 or more minutes while the movie continued to play. FUNimation became aware of the subtitle problem on Monday, September 28. All exhibitors were alerted to the issue and worked with Deluxe to provide a simple fix that same day to correct the software error. FUNimation and Deluxe followed up with all exhibitors the next day – Tuesday, September 29. The handful of theaters that experienced the subtitle problem last night did not implement the fix, which resulted in the glitch during their screenings. Our theatrical division and Deluxe are in contact with these specific locations to confirm the fix is being implemented and what, if any, assistance FUNimation can provide to ensure this problem does not occur again during the remainder of the Attack on Titan Part 1 theatrical run. FUNimation will be hardcoding subtitles on Attack on Titan Part 2 and other future releases to prevent this problem from happening again.

According to some of the attendees, at a point during the first half of the film, the film displays "I've been waiting for this day!" on the subtitles, and continues to do so, without displaying other subtitles. Attendees at other screenings reported correct subtitles.

Funimation Entertainment is handling the film's distribution in North America. In addition to Wednesday's screening, the first film will also screen in the United States on Thursday and on October 7, followed by the 87-minute second film on October 20, 22, and 27. Canada will receive the first film on October 5 and 26, followed by the second film on October 22 and 26.

The films will play in nearly 300 theaters in the United States and Canada. Funimation's website for the film is listing the theaters.