To the Editor:

“Life as a Cab-Dodging Food App Delivery Guy,” by Andy Newman (front page, July 21 ), helped me to understand why I stopped using food apps.

I had a sprained knee and an infection, which kept me home for a while. So I started using an app to get my breakfast from a McDonald’s about two blocks away. In the beginning it was very convenient. The food arrived close to time expectations and the process was smooth.

But after a couple of months the process changed. There were big delivery delays. Often, the deliveries never even happened, but I was charged for them anyway. And getting the charges reversed was very complicated. Just like the delivery people, customers do not have human contact unless they try really hard.

When I started having trouble with my first app, I tried others. The deliveries arrived, but quite late compared with the estimates. It became so much of a hassle that I gave up.