Debit Mastercard: 133 174 (+61 2 8245 4470), 24/7

Cash Card: 1800 800 521 (+61 2 8245 4384), 24/7.

Select Accounts from the side menu; or first click on the icon in top left-hand corner to display the side menu Select the account Select the Lost or stolen card tab Toggle to Lock card.

Select the card icon in the left side menu Scroll to the relevant card account Select Lock card Select Lock on the pop-up message.

If your card is lost or stolen, please let us know right away and we’ll cancel your card to protect your account and send you a replacement card as quickly as possible. In most cases, your new card will arrive in 5-10 business days.Once you’ve reported your card lost or stolen, the card will be locked and you won’t be able to use it for transactions until you receive and activate your new card. You will need to update your direct debits with your new credit card number. Any additional cardholders on your account can continue using their card.Call us to report a lost or stolen card and order a new one:If you misplace your Debit Mastercard or Visa credit card, you can apply a temporary lock on your card to protect your account. This prevents new payments being made on your card, and in some cases may result in existing direct debits or authorised payments to be declined. You’ll need to review all direct debits and authorised payments connected to the account. You can unlock your card at any time.To place a temporary lock on your card in Macquarie Online Banking:You can unlock your card by following the steps above and selectingTo place a temporary lock on your card in the Macquarie Mobile Banking app:You will need to add your new card to Apple Pay or Google Pay once you receive it.If your card is lost or stolen, please let us know right away and we’ll cancel your card to protect your account.If you misplace your Cashcard, call us on 1800 800 521 (+61 2 8245 4384), 24/7.If your card is lost or stolen, please let us know right away and we’ll cancel your card to protect your account. In most cases, your new card will arrive in 3–5 business days.