Mr. Heins said that the company was currently reviewing its businesses as well as looking at a sweeping reorganization of its management. David Yach has stepped down as chief technology officer of software and Jim Rowan has left the post of chief operating officer for global operations.

Mr. Heins said he had already decided that RIM should concentrate on selling to its original client base of business and government users. “It is very clear to me that substantial change is what RIM needs,” he said during the conference call. “We believe BlackBerry cannot succeed if we try to be everybody’s darling and all things to all people.”

The review of operations, he said, would include exploring licensing RIM’s technologies to other companies or forming partnerships with other companies. If it makes good business sense, he added, some of RIM’s operations may be sold although he said that he intended to keep the company as an integrated provider of hardware, software and, through its unique network, data and communications services.

About the only avenue that Mr. Heins appeared reluctant to follow was seeking a sale of RIM as a whole. “The best path for RIM is to manage the turnaround,” he said.

The sweeping call for change from Mr. Heins was welcomed by many analysts.

“That was an important step,” said Bill Kreher, a technology analyst at Edward Jones. “Heins appears to be more open to new ideas than the previous management team.”