Ishrat S Banwait

Tribune News Service

Chandigarh, July 10

In yet another move after the fire in administrative block in May, a second single-window enquiry is set to come up at Panjab University. As per orders of the Vice-Chancellor, the single window will be set up in place of the current office of the Chief of University Security. The move will ensure that the number of visitors in the administrative building is further reduced.

The existing single window will be strengthened so as to address everyday issues like results, mark sheets, admission related queries, RTI queries, fee related queries, migration certificates and re valuations among others. The new single window will address administrative enquiries like receipt and dispatch counters, admissions and RTI issues.

The current single window inquiry only answers queries of visitors but one has to visit the administrative block for most purposes. The move is meant to solve the queries outside of the administrative building and reduce the influx of visitors in the building.

The new single window will have sitting arrangement for visitors and drinking water facility. The chief architect is to provide a composite proposal to the registrar for layout of the room. The architect will also provide a layout plan for converting the Dean College Development Council office into the DPR office-cum-media lounge.

It has been earlier reported that the chief of university security will be shifted to the current director public relations room. The DPR room will be shifted to the office of the Dean College Development Council and its staff will be shifted to the Rajiv Gandhi College Bhawan.

Token system to prevent long queues

The new single window enquiry room will have a token system which will be a first at the PU. Each visitor will be issued a token on arrival and wait for his turn. Thus, each query will be solved in a systematic manner and prevent long queues which exist at the current single window. Another first will be the introduction of an ‘examination grievance monitoring system’ which is aimed at reducing public inquiries.