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Radisson

Blu

Resort & Spa

Karjat

Upon receiving the complaint, we initiated an investigation into the incident and discovered the following:

1. All of the guest s that

were taken ill were the

guest

s

of the bride.

2. T he se guests were served loose food

items

(

d

ry fruits, cookies,

t

etra milk and coffee) in their rooms

, which

were

procured and

supplied by Mr. Vishal

Sa

tw

ani

directly

;

3. Several of these guests consumed l iquor that was brought to the hotel by them and not supplied through the hotel.

We

hold paramount the health and safety of our guests and

follow strict HACCP guidelines in food production and adhere to a strict food, safety and hygiene process. Our

priority is to

serve food of the highest quality and to provide a truly satisfying dining experience to all.

Around 150 guests suffered from food poisoning,Dipti Satwani also took ill during two-day celebrations at a resort in, sister narrates ordeal onwhile family details about ill treatment in mail to hotel.In an irony of sorts, a’s marriage went horribly wrong after over half the 300-odd guests fell ill allegedly because of food poisoning during their two-day stay at a top hotel in Karjat.The bride, Dipti Satwani, marketing head of, a wedding planning portal, also reportedly fell sick and threw up in her bed before tying the knot with finance executive Neeraj Datta on March 14.The Satwanis, who shot off an official mail to the hotel, Radisson Blu Resort and Spa, on Monday, further alleged that the hotel management refused to “own up” to their mistakes and even charged heftily for something as plain as lime water that they needed to treat those who had taken ill. The mail mentions details of the “ill treatment” they faced at the hotel.According to the Satwanis, instead of celebrating their daughter’s wedding, they spent the day apologising to guests and ensuring they received all the medical attention possible.“…you can also ask him (in-house) how many of us were sick including my two-year-old son who just eaten dal and rice, and no kind of alcohol or milk which you’ll were blaming on us…” the complaint said.According to Nisha Satwani, Dipti’s sister, there were problems in the hotel’s services right from the beginning. She said that the two-day celebrations at the hotel started on a bad note as a lot of their guests were not provided check-ins till 4pm on March 13.“It was extremely embarrassing because this lot included the groom’s grandmother,” Nisha claimed.However, the two functions planned on March 13 — the sangeet and the after-party — went off well, the family claimed. But serious problems started with theserved the next day before the arrival of the baraat.“By the time the after-party was about to begin, the number of our guests had shrunk to half. The worst part is that the hotel even charged us a lot for simple lime water that we were using for offering relief to guests who had taken ill,” she said.Nisha even took to Facebook to narrate their ordeal.“They were seeing all our guests falling ill yet they didn’t come forward with any assistance plus they overcharged us with petty comfort food. Our full reception was a flop, there has been no kind of apology, compensation from their side, rather they didn’t even accept their mistake. While leaving, my cousin found a stapler pin in their sandwich,” her post said.She complained that their guests suffered from diarrhoea, unconsciousness and swollen intestines, among other ailments.“I threw up at the reception more than five times. When we asked the inhouse doctor for prescriptions or his visiting card, he said he wasn’t carrying anything and therefore didn’t give it to us,” Nisha alleged.Despite several attempts, no one from Radisson Blu Resort and Spa came forward to give an official statement on the Satwanis’ allegations.Mumbai Mirror first contacted Radisson’s front desk on Sunday after coming across the Facebook post and subsequently, sent an email to the hotel’s corporate office on Monday afternoon. Despite assurances that a response would be given by Debasish Chakraborty, owner of the resort, Mumbai Mirror received no email till the time of going to press.has now released a statement: Excerpts here