FAQ

Please see our General FAQ page here

Q: What is a Kosmonavt?

A: Kosmonavt is the brainchild of Booper and KeyKollectiv. As huge fans of her work, Kudos and Koala-T reached out to Booper last year to discuss a collaboration project. Our mutual love of space exploration made Booper’s masterpiece, Cosmonaut, a natural choice. Using this sculpt, KeyKollectiv applied their encapsulation method to create Kosmonavt.

You can read more about the origins of Kosmonavt below:

https://www.keykollectiv.com/blog//kollab-earth-below-us

Q: Why reissue Kosmonavt?

A: Kosmonavt was well received during its initial release. Unfortunately, due to the limited supply, aftermarket prices soared astronomically. We decided that a reissue would help curb inflated costs as well as making Kosmonavt available to new and old fans alike.

Q: What format will the Kosmonavt reissue be?

A: They will be available in both MX and Topre format. Please note that due to current trends in stem preferences, the number of Topre Kosmonavts will be very low.

Q: Why is the price higher than other KeyKollectiv artisans?

A: Kosmonavt is a collaborative project that involves the efforts of both Booper and KeyKollectiv. Also, the process of creating one requires multiple molds and takes considerable time to produce. Between the logistics of coordinating a joint project of this scale and high failure rates, the price has been increased accordingly.

Q: Are there any limits to how many I can buy?

A: Because of low yields and higher projected entries, the chances of winning will likely be much lower than usual. After much deliberation, we have decided to enforce a ONE cap limit per person. From a logistics standpoint, it would mean a lot more work for us but we feel it may help alleviate low distribution rates.

Q: What happens if I win a spot in the sale but the caps I want aren’t available?

A: In the Google Form, you may select up to 3 caps that you wish to purchase. In the event that the cap you want is no longer available, you may choose to buy another style based on the preferences you provide.

Q: How many times may I enter the raffle?

A: In order to give everyone a fair chance, there is a limit of one entry per person. Please note that all duplicate entries will be cancelled and disqualified. In the event that multiple entries were made by accident, you may email us at support@keykollectiv.com and we can adjust your entry accordingly.

Q: A family member/friend/significant other would also like to enter. Would we be disqualified?

A: So long as a different Paypal email address is provided, each entry will count as separate raffle entries. Please note that any attempt to circumvent this (using proxy addresses) will be noted and disqualified from this and all future KeyKollectiv sales.

Q: I won a spot but I’ve changed my mind and want to make adjustments to my order. What do?

A: Contact us at support@keykollectiv.com. Please keep in mind that our stock is very limited and most caps will be allocated already. However, we will do our very best to accommodate your needs.

Q: How will we know if we’ve won a spot or not?

A: An invoice will be sent to the Paypal email address you provided in the entry form. This will be our only means of notifying your win. Please be sure to carefully check your entry before completing the form.

Q: I received an invoice. How long do I have to pay it?

A: To ensure timely order fulfillment, we ask that all winners pay their invoices within 48 hours of receiving it. Please note that due to the limited supply, unpaid invoices are subject to cancellation and your spot may be forfeited to another entrant.

Q: The shipping address of my Paypal email address isn’t accurate/current! What do I do?

A: We ask that all entrants check their Paypal information before submitting their raffles. In the event that changes to shipping must be made, you can contact us and we will do our best to modify the order.

Q: Woo! Invoice paid. When can I expect to receive these caps?

Orders will be fulfilled in the order that it was paid. Expect tracking information (via Paypal) within 5-10 business days (usually shorter). Shipping times are based on USPS priority (CONUS) or First Class International (International) services.

Q: I've entered numerous KeyKollectiv raffles and I've yet to win. What gives?

We're sorry that luck hasn't been in your favor. Ideally, we'd be making enough caps for everyone but it simply isn't feasible for us. We certainly understand the frustration that comes with raffle style sales. If you would like to read more about our stance on cap distribution, you can check out blog post here:

https://www.keykollectiv.com/blog//fairness-and-fallacies

Have more questions? Email us at support@keykollectiv.com!