Managing Your Account

13. What is the term of my Agreement?

Your Agreement with Bell has no set term, unless you enter into an Agreement with a set term (“Commitment Period”). At the end of your Commitment Period, it automatically extends for no set term at your current rates, unless you cancel your Agreement, as provided in Section 58, the Rate Plan you subscribe to is no longer available or you select a new Rate If you agree to a Commitment Period of 12 months or longer, Bell will notify you 90 calendar days prior to the expiry of your Commitment Period. Cancelling your Agreement may result in a Cancellation Fee (as defined and set out in Section 59).

14. What is the difference between a Rate Plan, a Data Feature, an Add-on, and Pay-Per-Use Services?

Bell provides you with a variety of subscription options when ordering Bell Services. You can subscribe to pre-defined Services (your “Rate Plan”), add features (not within the Rate Plan) that interest you (in the case of data Service, a “Data Feature” and otherwise an “Add-on”), and have the additional option of using and paying for certain Services as-needed (“Pay-Per-Use”). The amount you must pay for any use of the Services (your “Charges”) will vary depending on the combination of Services you select. Any usage over and above that which is included in your Rate Plan, Add-on or Data Feature is additional usage (“Additional Usage”) and will be charged in accordance with Section 15. Remember that you are responsible for choosing the combination of Services that is most appropriate to your needs.

15. What happens if I exceed the usage limits of my Rate Plan, Add-on or Data Feature?

You will pay extra for Additional Usage will be charged to you at the Pay-Per-Use rate (visit bell.ca/payperuse), unless your Rate Plan, or selected Add-ons or Data Feature specify a different rate, which may change over time in accordance with Section 55.

16. Will I have to pay anything in addition to the Charges described above?

There may indeed be cases where additional fees (“Fees”) apply, for example, if a customer service representative completes a transaction on your behalf. You will be notified of and must agree to a Fee before it is charged. Visit bell.ca/onetimefees for additional information, including detail on the connection service fee applied to your first bill to activate your Device on Bell networks. Fees are usually charged separately from your Rate Plan and may change from time to time in accordance with Section 55. Bell SmartPay Customers must also pay the monthly Device payment shown on your Critical Information Summary (“Monthly Device Payment”) in accordance with the terms of your Bell SmartPay Installment Agreement. “Charges” (as defined in Section 14) includes Monthly Device Payments for Bell SmartPay Customers. Certain third-party app providers may charge you a fee for subscribing to their app and you are responsible for these fees.

17. How do I manage my account and Charges?

You can review your account and your voice, text and data usage online through bell.ca/MyBell, or by downloading the Bell Self serve App to your You can update account information, add Add-ons to your account, view and change your Rate Plan and Data Feature details, manage which subscriber(s) on your account is authorized to unblock data and accept additional data charges for your account (each such subscriber, an “authorized user”), edit your notification preferences for data blocks, and monitor and manage your monthly activity to ensure your usage remains within your Rate Plan, Add-on or Data Feature limits through your Self serve profile.

18. How does Bell calculate my usage Charges? It depends on the Service being used.

Voice: Both local and long distance calls are rounded up to the nearest minute, unless otherwise Time begins when you initiate a call (for example, by pressing “Send”) or, for calls you receive, from the moment the call request connects to Bell’s network (which may be before the Device rings) until the time the activity is disconnected (for example, by pressing “End”). If you call a phone number outside of your local coverage area or if you receive a phone call when outside your local coverage area you will be charged for long distance Services. Airtime and long distance Charges also apply to call forwarding. For an explanation of local and long distance coverage areas, visit bell.ca/coverage. Calls to special numbers (excluding those operated by and on behalf of Bell), including those beginning with a “#” or a “*” or short codes (billed per call) are not included within your Rate Plan or Add-ons and may result in additional charges. Text: Bell counts your incoming and outgoing text Long text messages may be broken up into smaller segments, in which case you will be charged per segment. There may be circumstances where your Device is inactive and incoming text messages are received by Bell’s networks but cannot be delivered to your Device. Applicable text Charges continue to apply even if you do not immediately receive them. Interactive text messages (also known as premium short code messages) are counted outside of normal text message Charges and additional Fees apply. Premium short code messages can be stopped by replying to a message with the word STOP. Visit bell.ca/antispam for further information or to block premium short code messages. Texts to special numbers (excluding those operated by and on behalf of Bell), including those beginning with a “#” or a “*” or short codes (billed per text) and texts to landlines, are not included within your Rate Plan or Add-ons and may result in additional charges. Data: Data usage is rounded up to the nearest kilobyte, unless otherwise Applicable data Charges apply from the moment a data transmission starts and are measured by the data sent and received by Bell’s networks in connection with such transmission, whether or not the data request is successfully completed. This means that any of your account usage details may be greater than the data actually received by your Device in connection with the Services. Note as well that certain third party apps may generate data usage even when you are not actively engaged in using them – it is your responsibility to understand how much data is used by your selected app(s). Certain Rate Plans, Add-ons or Data Features that include data may apply to on-Device transmissions only – so if you use your Device as a modem or tether, then you may be charged Pay-Per-Use Charges for data Services. Bell will temporarily block data usage on your account once it reaches $50 in Additional Usage Charges for domestic data per billing cycle. At such time, all subscribers on your account who have reached 100% of their Data Feature will be blocked. If you or any authorized user(s) on your account wish to unblock data on your account, then you (or they) may expressly consent to continued Additional Usage Charges. If you (or they) do not consent, then data Services will be blocked on the account until the start of the next billing cycle. You will also receive notice if your access to data Services is restricted or suspended due to a credit limit or past due amounts as set out in Section 61. Roaming: You’re “roaming” whenever your Device has to use another wireless service provider’s network to send or receive voice, text or data Roaming can occur in Canada or internationally. Depending on your Rate Plan, international roaming rates may be significantly higher. Your Device may not be able to roam internationally unless you ask Bell to enable this function and Bell agrees to do so. Certain Rate Plans do not include international roaming and some Devices are unable to roam internationally. If you enable this function and enter an international roaming area, you will be advised that you are roaming internationally and be provided with details on your roaming rate Charges. For current roaming rate Charges, visit bell.ca/travel. Bell will temporarily block data roaming usage on your account once it reaches $100 in Additional Usage Charges for international data roaming per billing cycle. If you or any authorized user(s) on your account wish to continue using data roaming, then you (and they) will be given the opportunity to purchase a travel pass. If you (or they) do not purchase a travel pass, then data roaming Services will be blocked on the account until the start of the next billing cycle. You will also receive notice if your access to data roaming Services is restricted or suspended due to a credit limit or past due amounts as set out in Section 61. Rounding practices for U.S. and international voice and data roaming may vary depending on how the wireless service provider permitting you to access their network calculates usage.

19. Can I change my Rate Plan after I agree to a Commitment Period?

Yes, however Bell may restrict Rate Plan changes, or require that you pay a Cancellation Fee (as described in Section 59).

20. What if I move during my Commitment Period?

Certain Rate Plans are only available in certain If you move to a different location than the one indicated on your account and wish to continue your Bell Services, you may need to change your Rate Plan (see Section 19) and/or your mobile number. Visit bell.ca/onetimefees as additional Fees may also apply.

21. Can I share my Rate Plan or my Data Feature?

Yes, but only certain Rate Plans and Data Features can be shared with other subscribers on your account (check the Rate Plan or Data Feature details). There are some things you should If you share a Rate Plan or Data Feature with others (“Share Plan”), your Services are pooled and made available on a first-come, first-served basis each monthly billing cycle among the subscribers on the account. In other words, you might not receive the full allowance of Services in your Rate Plan or Data Feature in any monthly billing cycle if the included allowance is used up by other subscribers first. Some Services in a Share Plan cannot be shared, and some Services cannot be blocked from other subscribers. A Share Plan requires at least two Devices on two separate plans designated as sharable.

22. Does my Rate Plan include a system access fee and/or $0.75 9-1-1 Service Fee?

System access fees (“SAF”) and 9-1-1 Service Fees apply only to certain Rate Plans and are charged as part of the consideration for Bell providing Services to Unlike the Government 9-1-1 Fees described in Section 48, they are not required by nor collected for any government. If you wish (and subject to Section 19), you may select one of Bell’s current Rate Plans that do not charge SAF or 9-1-1 Service Fees.

23. Do I own the mobile number that Bell assigns me?

No. You do not own or acquire any right in any assigned mobile number or identifier for Bell Services (e.g. IP address, email address, web space URL, host name, Internet fax). Bell may change, withdraw or re-assign any number or identifier assigned to you. Your mobile number may be automatically transmitted to the person you call, other carriers or to us. You can block this display either permanently or on a per-call basis at any time in accordance with the instructions posted from time to time on bell.ca/portability.

24. Can I keep my mobile number?

Transfers to Bell. Bell will ask your existing service provider to “transfer-in” or “port-in” your existing number if you: confirm (i) that you have the right to make the request; (ii) authorize Bell to share with your existing service provider your information relevant to the transfer request (which may include personal information); and (iii) complete and sign any required request form. You are responsible for payment of fees and taxes owed to your existing service provider (including any applicable cancellation fee). Transfers from Bell. If you or your new service provider ask us to, and your assigned account and mobile number are active, Bell will process a “transfer-out” or “port-out” request for your mobile number to your new service provider. You are responsible for all Charges, Fees and taxes associated with the transfer from Bell, including any applicable Cancellation Fee and unpaid account balances. Prepaid funds are non-refundable. Please refer to Section 58 to understand how to end your Agreement.

Bell is not responsible for any interruption, disruption or disconnection of any services associated with the number which is the subject of a transfer request. A “transfer” of a number does not include the transfer of any associated services (including voicemails), devices or apps.

25. Who is responsible for protecting my account and Device?

You are responsible for the protection of your account(s) and password(s) and for all use of your account, the Bell Services and your Device by yourself and any other users (including subscribers on your account whether or not they are “authorized users” (as defined in Section 17)). You must also protect your Device from theft, unauthorized use and software corruption. You are responsible to back up and safeguard your data, including your pictures, and text, email and voicemail messages. Bell may also require that you take proactive measures to protect your Device (for example, updating software). Bell may delete your data and reset your Device to factory settings in certain circumstances. If you have concerns about unauthorized persons ordering Bell Services without your permission, you should investigate the appropriate use of parental controls, passwords and personal identification numbers for your account. You are responsible for payment of all Charges on your account which is why it is so important to protect your account and keep account information (including authorized users) up-to-date.

26. How does Bell help to ensure responsible use of Bell Services?

You are responsible for using the Bell Services in a legal and sensible manner. Bell monitors usage on our networks to maintain the continuous, efficient operation of the Bell Services and, where necessary, enforces the rules contained in the Responsible Use Policy. You must comply with the Responsible Use Policy and all applicable laws when using the Bell Services, including your safe use of Devices and Bell reminds you that it is illegal and unsafe to drive while using your Device unless you are using handsfree capabilities. We also recommend using the handsfree mode in any situation where you may be distracted (such as biking or walking with your Device). Bell may, but is not required to, monitor (electronically or otherwise) or investigate your use of Bell Services and networks, including Device location, network consumption (and how it affects operation and efficiency of the network and Bell Services), use of Bell Content (as defined in Section 29) or your content. Bell may disclose any information necessary to satisfy any law, regulation, governmental or other lawful request from any applicable jurisdiction or as necessary to operate and optimize Bell Services and to protect itself or others and ensure Services are not being used contrary to the Responsible Use Policy.