In the wake of the Flint water crisis, there’s been a barrage of sound bites from politicians, health officials and celebrities, but one of the most clear and honest explanations of what’s happening in the disaster-stricken community comes from this woman. As a resident of Flint, she shared what her daily life is like with a man from Washington, D.C., who was helping bring bottled water into the city. The conversation was posted by redditor ImabotIRL in Reddit’s Videos community.

“We pay the highest rates in the nation for the lowest quality water,” she says. “My water bill’s currently $1,049 as of today.”

In the 4-minute video, the woman addresses a multitude of issues affecting residents —what happens if they don’t pay their water bills, how difficult it can be to get to the fire station to obtain bottled water, how they have to plan their meals around the amount of clean water they have, how filters aren’t working, and what she believes needs to be done to fix the situation.

The man asks her, “How do you deal with it every day?”

She replies, “Unfortunately, we still have to bathe in it so you’re still getting exposed. I have a doctor’s appointment at 3:30 because I’m not getting any better. With my family, we’re dealing with seizures, anemia, bone loss, bone breakage, diverticulosis, liver failure—that’s just me.”

She adds, “Our trust is gone. We trust no one. So if someone comes back and says, ‘Your water is safe,’ there’s just no way we can believe it.”

Redditors discussed the woman’s calmness and candor. “These 4-minutes did more for helping me understand and relate to the situation going on in Flint than any other post in past few months,” wrote CauselessEffect. “It humanized in a way which relied more on fact than emotion.”