AAdvantage® program updates

What’s new Enjoy elite benefits during your journey, no matter the fare You’ve worked hard to earn AAdvantage® elite status, and we want to reward your loyalty on every trip you take with American. Starting this fall, along with enjoying Priority access and Preferred boarding, elite members who buy a Basic Economy fare will receive: Upgrade privileges

Elite seat benefits, including access to Preferred and Main Cabin Extra seats

Same-day Confirmed Flight Change benefits For travel starting January 1, 2021, Basic Economy tickets will no longer earn Elite Qualifying Miles (EQM), Elite Qualifying Segments (EQS) or Elite Qualifying Dollars (EQD) toward future elite status. AAdvantage® elite status Eliminating award change fees We’re giving you more flexibility by eliminating change fees on AAdvantage® award travel within the U.S. and between the U.S. and: Canada

Mexico

Caribbean

Puerto Rico

U.S. Virgin Islands We’re also waiving change fees for all other tickets bought by December 31, 2020, for future travel regardless of fare type or itinerary. Contact Reservations for help making changes to award travel. Reservations and ticket changes Waiving award reinstatement fees for the rest of 2020 We’re waiving reinstatement fees on all AAdvantage® award travel ticketed by December 31, 2020. If your trip is eligible, your miles will be automatically reinstated within 48 hours of canceling your trip online. For all other trips, contact Reservations to have your miles reinstated. Check if your trip is eligible: Reinstating flight and upgrade awards AAdvantage® mile expiration paused for the rest of 2020 We‘ve paused the expiration of AAdvantage® miles through December 31, 2020. If your miles were set to expire on or before December 31, 2020, they will now expire on January 1, 2021, if there’s no additional activity in your account before then. We’re working to update member accounts with the new expiration date. Rest assured if your miles expire before we make the adjustment, we will reactivate them.

Award mile expiration for members under 21 Effective July 1, 2020, the 18-month activity requirement won’t apply to AAdvantage® members under age 21. For members who turned 21 years of age before July 1, 2020, the 18-month qualifying activity period will be applied on a pro rata basis. Example: If a member turned 21 on March 1, 2020, the 18-month qualifying activity period for this member will start on March 1, 2020. This means AAdvantage® members won’t be subject to mileage expiration until 18 months after their 21st birthday if they don’t have qualifying activity in their account at least once in 18 months following their 21st birthday. If the account does not include a birth date in the member profile, the account will be subject to the 18-month activity rule. Be sure to keep your account updated to get the latest information. AAdvantage® terms and conditions

Caring for you We’ve made AAdvantage® program updates with our members in mind AAdvantage® members are among our most loyal customers, and we want you to know how much we value your choice to fly with us. When the time is right for you to travel again, we’re doing all we can to ensure you receive the benefits of your membership and elite status. The AAdvantage® program updates include: Extending AAdvantage ® elite status through January 2022

elite status through January 2022 Lowering elite qualification thresholds for 2020

Extending the expiration date for systemwide upgrades

Lowering EQM thresholds for Executive Platinum rewards for 2020

Introducing a promotion to reach Million Miler℠ status

Adding a new American Airlines Vacations offer for AAdvantage® elite status members Extending your AAdvantage® elite status If your current elite status expires on January 31, 2021, we’ve extended the expiration date until January 31, 2022. You’ll continue to enjoy all the benefits that come with your status, and you can earn a higher status through lower elite qualification requirements this year. Lowering elite qualification requirements You’ll be able to qualify for a higher elite status in 2020 with lower Elite Qualifying Dollar (EQD), Elite Qualifying Mile (EQM) and Elite Qualifying Segment (EQS) requirements. Elite status qualification for 2020: Qualifying metric Executive Platinum

oneworld® Emerald Platinum Pro

oneworld® Sapphire Platinum

oneworld® Sapphire Gold

oneworld® Ruby EQMs 60,000 45,000 30,000 15,000 EQSs 60 45 30 15 EQDs $9,000 $6,000 $4,000 $1,500

Standard elite status qualification levels This content can be expanded Qualifying metric Executive Platinum

oneworld® Emerald Platinum Pro

oneworld® Sapphire Platinum

oneworld® Sapphire Gold

oneworld® Ruby EQMs 100,000 75,000 50,000 25,000 EQSs 120 90 60 30 EQDs $15,000 $9,000 $6,000 $3,000

Elite status benefits

Check your progress Members who reach the lower thresholds during 2020 will receive their status immediately upon qualifying, valid through January 31, 2022. Extending expiration of systemwide upgrades Any unused systemwide upgrades with an expiration date of January 31, 2021, have been extended through July 31, 2021. While we’re not awarding new systemwide upgrades with the extension of Executive Platinum status, members who qualify or re-qualify for Executive Platinum status in 2020 will receive 4 systemwide upgrades valid through January 31, 2022. Systemwide upgrades Lowering EQM thresholds for Executive Platinum rewards Previously, members who qualified for Executive Platinum status received a choice of 1 reward upon reaching 150,000, 200,000 and 250,000 EQMs, respectively. For 2020, we lowered the levels required to earn these rewards: Reach 90,000 EQMs and choose from: 2 systemwide upgrades

40,000 bonus miles

Gift of AAdvantage® Gold status Reach 120,000 EQMs and choose from: 2 systemwide upgrades

40,000 bonus miles

Gift of AAdvantage® Platinum status Reach 150,000 EQMs and choose from: 2 systemwide upgrades

40,000 bonus miles

Gift of AAdvantage® Platinum status Introducing a promotion to reach Million MilerSM status $1 spent on eligible AAdvantage® credit cards equals 1 mile toward Million MilerSM status We’re introducing a limited-time promotion to help you reach Million Miler℠ status and receive benefits like elite status. For all eligible Citi / AAdvantage® and AAdvantage® Aviator products, as well as select AAdvantage® credit cards outside the U.S., every dollar spent on net purchases that post between

May 1 – December 31, 2020, will count as 1 mile toward Million Miler℠ status. Million Miler program Offering an American Airlines Vacations credit We’re giving AAdvantage® elite members another reason to look forward to a vacation. On July 1, 2020, a special one-time credit of up to $400 to use toward an American Airlines Vacations package was deposited in Your Wallet for eligible members. Elite status Credit amount Gold $300 Platinum and Platinum Pro $350 Executive Platinum $400 Elite members can redeem their credit on or after July 1, 2020, by calling us at 800-321-2121. American Airlines Vacations Opens in a new window

Earn and redeem miles with GOL Airlines AAdvantage® members can now earn miles on GOL Airlines, Brazil’s largest carrier, with more than 750 daily flights to over 75 destinations. GOL Airlines

Flight award chart for oneworld® and partner airlines

Earn and redeem miles with Alaska Airlines AAdvantage® members can now earn miles on all Alaska Airlines marketed and operated flights network wide. Your ability to redeem miles throughout Alaska Airlines’ network remains unchanged. Alaska Airlines

Flight award chart for oneworld® and partner airlines

Earn and redeem miles with Royal Air Maroc AAdvantage® members can now earn and redeem miles throughout Royal Air Maroc’s network of more than 200 daily flights to more than 90 destinations in more than 50 countries. Royal Air Maroc

Flight award chart for oneworld® and partner airlines

AAdvantage® and Hyatt elite members earn more benefits AAdvantage® elite members are now eligible to earn more benefits with World of Hyatt®. Link your AAdvantage® and World of Hyatt accounts, and you can earn both World of Hyatt points and AAdvantage® bonus miles on qualifying Hyatt hotel stays and experiences. Log in to link to your partner account. Your account

Elite offers

Redeem your miles for travel in Premium Economy You can now redeem AAdvantage® miles for travel in Premium Economy, available on international flights to/from Asia, Australia, Europe, New Zealand and South America as well as on select domestic flights to/from Hawaii and Alaska. Premium Economy amenities include: Spacious seating

Enhanced amenities

Entertainment options

Elevated meals and drinks Explore Premium Economy Opens another site in a new window that may not meet accessibility guidelines Premium Economy awards are available for as few as 25,000 AAdvantage® miles each way plus any applicable taxes and carrier-imposed fees. Flight award chart You can book Premium Economy awards via all of our channels. Find Premium Economy awards Upgrades into Premium Economy using your AAdvantage® miles or other AAdvantage® products aren’t available at this time. Premium Economy awards for travel on our partner airlines are limited to select airlines.

Companion benefits Systemwide and mileage award upgrades If you and a companion are waitlisted for the same type of upgrade, you can sponsor them to receive your priority level. You’ll stay prioritized together, even at the airport. Companion and sponsor qualifications: Book on the same flight (same or separate reservations)

Use the same upgrade type (systemwide or mileage award upgrades) Companions don’t have to be AAdvantage® members; the upgrade can be deducted from any account. To sponsor a companion for a new or existing trip, contact Reservations. Reservations and ticket changes 500-mile upgrades Today, you and another elite status member can be prioritized together on the 500-mile upgrade waitlist. If the upgrade isn’t cleared before you get to the airport, you are prioritized based on individual status. Now, you can ask an agent to reconnect you on the list at the airport. If available, the 500-mile upgrades will be deducted from the sponsor’s account. 500-mile upgrades