What's Moderation All About?

Moderators? Quick, HIDE!

Moderators and YOU

Toon ID

time

district

Learning to Look

BONUS: Moderation FAQ

[email protected]

Hiya everybody! It's been a while since we've had a Backstage column, hasn't it? With ToonFest 2017 coming up, we decided that it was high time to give you some more information with what's going on with the Toontown Rewritten Team.My name’s Kamand I’m here to bring you a behind-the-scenes look at one of the many mysteries of Toontown: Our Game Moderators! It’s a well known fact that Toons just want to have fun, and that’s why our moderation team is here to help! We dedicate our time towards keeping Toontown Rewritten a safe and friendly environment for players of all ages. With over 20 moderators working around the clock and more currently in training, we represent the largest division of the Toontown Rewritten team.You might be wondering what a moderator actually does on duty. Contrary to what some Toons may tell you, we don’t spend our time scheming against players. We're here to help you! Moderators are here to make Toontown more enjoyable, and the last thing they want is less people playing the game.At any given time, our moderation team is approving names, sifting through blog comments, monitoring actions within the game, answering emails, handling reported Toons, and that's only the beginning of it.Each moderator can review overnames per day! Keep that in mind next time you're waiting for your name to be approved. With so much to do, our first priority is keeping the game clean. Toontown Rewritten was created to be a safe game that entire families could enjoy together, whether young or old. Protecting the youngest among us is our top concern!Sometimes people think that reports and bans are handled by automated systems, but robots are for Cogs, not Toons! That’s why we believe in reviewing each individual case by hand. Every name, infraction, and email receives personal attention from at least one moderator, ensuring that your voice is heard and that you’re in good hands (or gloves!).No moderator is ever “out to get you”, and even if they were, another moderator would put a stop to it! Our game is designed around the players, and so we don’t take bans lightly.We know rotten apples have a certain smell, but it might surprise you to learn thatThe overwhelming majority of Toons never receive an infraction, and we tell you this so that you know not to fear us moderators. We’re on your side!If you ever spot a troublemaker trying to ruin another Toon’s fun, You can lend us a hand by using the report button in-game or sending us an email with the, and any other information you can give us about the disturbance. Thanks to our amazing Technical Operations team, we can see every report made in real time and take care of problems faster than ever before. We do our best to ensure that our moderators are well-equipped for the task at hand. Each new member of our moderation team spends an extensive amount of time in training, where a mentor teaches them how to use our many tools to track down trouble.Our staff members actually have to pass a certification test to be able to teach new moderators to make sure they are always fit for the job.Think you might have what it takes to join us and help out Toontown? I’ve got great news for you: you can! We’re always accepting applications for our team, and you can find them on the Apply Page of our website.I hope that you enjoyed this little glance into the innerworkings of the Toontown team. It’s not always a glamorous job, but we enjoy doing anything we can to keep Toontown alive. We’re looking for some Toontastic individuals who share those ideals, and want to make sure Toontown stays fun for everyone!Thanks for reading, and keep your eyes peeled for more Backstage information at ToonFest at ReplayFX 2017 I’m applying for moderator but I’ve recieved an infraction in the past. Will this disqualify me?Why was my infraction harsher than someone I know who did the exact same thing?Why haven’t I received a response to my email yet?What are you looking for in moderation applications?Why is some behavior prohibited that most other online games allow?Why was my Toon’s name rejected?What do you ban for?Can you really get terminated for saying “You Stink!”? It’s a phrase in the Speedchat so how can it be bad?Why do you reject so many applications if you need more moderators?