Tuesday: 27/03/18, Purchase: Colorbond Cover Sheets, Rails and Posts. First great experience was a pleasant phone call with Aussie Fencing at 7.20 a.m. Opening time of 7.00 a.m. is hugely advantageous to tradies needing product early. On arrival was greeted warmly by Melissa who was very personable and most importantly had thorough communication skills. Next we were directed to the warehouse where two young gentleman went out of there way to help us. Our purchase was discounted fencing as it was damaged and limited stock. "Damaged" actually tur...Read more

ned out to be tiny scratches and dents on the cover sheets you could barely see and they came in an assortment of colours not just one. The colour we needed was Domain and about 60% of the panels covered this. To our surprise both young men took the time to separate and compile the Domain panels we needed even though we bought their remaining stock in all colours. The Kiwi gentleman that loaded up our ute was bright and bubbly and wouldn't allow a woman to do any heavy lifting. O.H & S. in this business is clearly paramount with how clean the warehouse and loading area is, the diligence and conformity of staff with safety clothing and communication and the way safety is conveyed to customers. Being in the customer service industry myself, I know how important exceptional customer service is. Sadly not many people in the industry seem to care these days. Today was like a breath of fresh air. Congrats to Aussie Fencing and your management team. The staff that helped us today were clearly happy and the vibe gave off a very relaxed and enjoyable experience. Stay awesome and don't change a thing.