PLEASANTON, CA — A resident of Sunrise Senior Living tested positive for the new coronavirus, according to an email sent Saturday from a facility administrator to residents and families. The resident has been hospitalized and no others are experiencing symptoms.

Sunrise Executive Director Melissa Malek said in the letter that the community was receiving a deep cleaning and closely tracking team members, who will wear protective gear while caring for people experiencing respiratory symptoms. "We understand that this news is extremely concerning," she wrote. "Please know that we are well-prepared to respond to this situation."

Residents will continue to receive care as normal, and have their temperature checked and be screened for respiratory symptoms at least twice a day, Malek wrote. Anyone who appears to be ill will receive face masks and their families will be notified too, she wrote.

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Prior to learning the patient had tested positive, Sunrise said it instituted restrictions including: canceling community activities; moving residents to their suites; switching to in-room dining; and prohibiting visitors in most circumstances, Malek wrote.

Sunrise said in an emailed statement that it is arranging FaceTime visits with family on iPads and organizing virtual museum tours and symphony orchestra concerts.

Sunrise is working with local health officials and the Centers for Disease Control & Prevention, and operates its own infection control and prevention program in line with CDC guidelines.