Welcome back, Eric. I implore the stream team to understand the critical importance of tomorrow's stream. I want this game to succeed, and I appreciate the hard work of everyone involved with it. That being said, people are incredibly frustrated right now. You never get a second chance to make a first impression, and for whatever reasons we're not privy too, the decision was made to go with loot system despite the very valid criticisms against it leveled in test. The bad taste of 5.0 launch was made worse by what was said (and not said) in the stream last week, along with the actions taken and not taken since launch.



Tomorrow needs to be an absolute home run. We need a serious understanding from you guys that, for all the good intentions, you acknowledge you screwed up with this loot/gearing system. We don't want any more spin. You need to admit the change of philosophy was flawed and present a clear, detailed plan to fix things. No vague "we're working on it" or "we'll let you know later". We want to know that major concerns will be addressed and fixed in January. In short...



How will you make the game feel more rewarding and not like we just twilight zoned into a grindfest horror movie? I like the fact that all activities give a common pool of reward, but WE need the control over what we get with it. I don't want to open a crap crate and feel I just wasted an hour or more in playing. If we get crap in a crate, we need to get much more CXP for disintegrating.

How will you ensure people have a guaranteed path to set bonus gear? Similar to above, it's disgusting to go through crate after crate and not have anything worth holding onto.

How will you reorganize the system so that alts are viable again? Perhaps all CXP points gained by our toons should tie into a legacy account balance where we can use it for whatever toon we want.

You say you're listening to the players now. Why weren't we listened to prior to 5.0 launch? Every argument made against RNG was made during test phases. Going fullsteam ahead with a plan that was riddled with issues and terribly unpopular flies in the face of common sense and is just baffling.

What are your plans to make activities, especially operations, feel like they're worth doing anymore? You crippled the drive of anyone to do an operation, and that was before the champion stealth nerf. I ran an operation last week and I'm not a crafter. Getting recipes did nothing for me. There isn't enough CXP, credits, or other item rewards to make me ever want to do one again. The only thing that keeps me going is running them with friends, but it feels like a huge waste of my time as far as game rewards and progress goes.

What is your philosophy for the game going forward? Business decisions being made are not looking good to us. What is the rationale and endgame?



While I respect all the Devs, the bottom line is you need to regain our trust. It's shattered, and some of the reactionary things happening (mob CXP nerfs, for example) just make people more angry. Each day, I'm sure people cancel subs or at least give serious thought to leaving the game. That can't be good, and there's no way you'll ever get everyone back. You need to stop the bleeding and prove that you are capable of pushing this game to the next level of success rather than streamrolling it into destruction.