

Tweakbl

join:2008-09-25

Rosedale, WV 2 edits Tweakbl Member Rosedale West Virginia has Broadband, but not turned on yet. Just like the title says. Rosedale West Virginia, Has Fiber ran all the way from Frametown WV to below R&L Store in Rosedale, to a brand spanking new DSLAM. (Seen them installing the hardware on Christmas Eve 2013, and am assuming they are under, or were under a contractual obligation to full fill the Stimulus money requirements)

The Power company has a meter installed and its all up and running. And it is burning the electric as I type.



~BUT~



Frontier is dragging their Bloody feet turning it on.

I have personally have talked to people and do not want to get anyone in trouble.

But at one point I was told it may be on by the end of the month. (This was back in March/April of 2013)

I have been patient, figuring its been this long whats another Month.Since April it is now September. Thats like 5 months folks. (Edit cause I got ahead of myself on the months)

But found out through the Grapevine it is due to Frontier not Mapping the Path from their offices to the DSLAM and that the Hardware is fully Functional.



This is unacceptable.

I have put off writting this here. I want service, have stated in the past I was willing to pay the same amount I pay now (For Hughesnet) to get a Land Based Solution.

It is my hope to maybe spur Frontier into action by posting here, because I know they WILL see it. Enoughs enough.

Mapping this out should not take that long. And I am told that there is connectivity at the DSLAM, that it is not the issue, it is Frontier's Engineers Dragging their Feet.



Hank

Searching for a new Frontier

Premium Member

join:2002-05-21

Burlington, WV Hank Premium Member Are you sure it is for residential service and not part of the BTOP project. That project is for schools and government only if it is.



Tweakbl

join:2008-09-25

Rosedale, WV Tweakbl Member Positive. Rated at Something like 20 Mbps. Fiber Trunk all the way.

DSLAM the Size of a smaller Pickup.

Sitting across the road from old DSLAM. Ready and Waiting.

Put in with Stimulus Funds when WV got the money they wasted on Routers for $22,000 a pop. (Although thats not Frontier's side of the coin, I do not think, but Silly Politicians.)



Remember I talk to folks. Small area news travels fast.



Hank

Searching for a new Frontier

Premium Member

join:2002-05-21

Burlington, WV ARRIS NVG443B

Ubiquiti NanoStation loco M2

Hank Premium Member Frontier is the administrator/operator for that program in WV. Yes and the routers purchased by the State Police had all the wrong interfaces.



I do hope the DSLAM is for your use. It has taken them several months to activate any new circuits in the last few years. I do not see that time period improving any in the immediate future.



I also talk with folks.



Tweakbl

join:2008-09-25

Rosedale, WV Tweakbl Member



I have also called and talked to User agents/Tech support at Frontier several times.

Still nothing has came to pass.



It is my hope by posting here, maybe it will be noticed by someone at Frontier that cares.



I may move to Reddit also. They have a r/West Virginia board there. Talking with them and beating the brush is the only way to get answer with this sort of thing.I have also called and talked to User agents/Tech support at Frontier several times.Still nothing has came to pass.It is my hope by posting here, maybe it will be noticed by someone at Frontier that cares.I may move to Reddit also. They have a r/West Virginia board there.



Hank

Searching for a new Frontier

Premium Member

join:2002-05-21

Burlington, WV Hank Premium Member Yes, it is very frustrating at times.



Tweakbl

join:2008-09-25

Rosedale, WV 1 edit Tweakbl Member

I am also studying the Stimulus Money at »

Keywords= Frontier and State.



No single project money breakdown on my little area of West Virginia, but the Stimulus Money was used for Rosedale WV. The money was lumped all together and not divided out "publicly" per area.



I know they were under a deadline to have the Hardware installed by 2013, but dunno about having it turned on. (This is the part I am researching)



I have waited over 5 months, for anything, email or smoke signal etc etc. that would elude to a time frame, And Frontier has said nothing. I am not trying to be a jerk here, but I am tired of waiting.

In this Country the Squeaky Cog gets the grease.

Well......Squeak Squeak Squeak. Still nothing. I am gonna start a Thread on r/West Virginia on reddit sometime today I think.I am also studying the Stimulus Money at » www.recovery.gov/Transpa ··· Map.aspx Keywords= Frontier and State.No single project money breakdown on my little area of West Virginia, but the Stimulus Money was used for Rosedale WV. The money was lumped all together and not divided out "publicly" per area.I know they were under a deadline to have the Hardware installed by 2013, but dunno about having it turned on. (This is the part I am researching)I have waited over 5 months, for anything, email or smoke signal etc etc. that would elude to a time frame, And Frontier has said nothing. I am not trying to be a jerk here, but I am tired of waiting.In this Country the Squeaky Cog gets the grease.Well......Squeak Squeak Squeak.

Tweakbl Tweakbl Member Also on the link above, the $25 Million listed is only a fraction of what the big project got. The Department of Commerce (West Virginia) controlled that chunk to Frontier (As I understand it) and was a part of a larger $126 Million lump sum.



Rosedale To

@direcpc.com Rosedale To Anon I live in Rosedale as well and am wondering about this.

plat2on1

join:2002-08-21

Hopewell Junction, NY plat2on1 to Tweakbl

Member to Tweakbl

said by Tweakbl: someone at Frontier that cares. lol



yolarry

join:2007-12-29

Creston, WV yolarry to Tweakbl

Member to Tweakbl





Only my remote box have no signs, its not to far from my house. I can throw a rock at it lol (which I won't) They just got done installing fiber optic in Creston, WV and new box. They say they got couple splicing to do and they done which they told me that 5 weeks ago. everyone already on new DSL 6 miles down the road from me in Route 5. Signs posted on the remote box "24mbps".Only my remote box have no signs,its not to far from my house. I can throw a rock at it lol (which I won't)

yolarry yolarry to Tweakbl

Member to Tweakbl

I been communicate with a good tech person and this is what she told me now



---

I received your email. Ive just left a message for Ms. Shingleton (the General Manager in your area) and also spoke with a local technician. Im now being told it will be completed in the Fourth Quarter (by the years end). Im awaiting a reply from the GM to get a more accurate answer.

---



I hope the tech is wrong..

Rusty_in_WV

join:2009-12-30

Sutton, WV Rusty_in_WV to Tweakbl

Member to Tweakbl

One of the cabinets down on Rosedale Rd, is for the T1 Installation at Faith Mountain, which was done by Frontier for Lumos Networks. It was completed the first of August. I oversaw the installation up at FM, and was told by the Frontier engineers that all of the issues with the Rosedale network being offline lie in the Clarksburg hop, as you stated they can see the Rosedale DSLAM anywhere between Clarkburg and Rosedale but that's where it ends. This was the status as of August 2nd. The T1 installation had a similar issue which was fixed in 2 days.



Its very unfortunate that the only thing keeping Rosedale offline is someone doing alittle work in an office to get the mapping correct. Bottom line is they did all this build out because they received money to do it but they didn't improve the infrastructure to handle all the new connections... because they weren't paid to do that part.



yolarry

join:2007-12-29

Creston, WV yolarry to Tweakbl

Member to Tweakbl

I finally got out of Hughesnet Hell.



I wish you the best Tweakbl. I hope you get it too!



Tweakbl

join:2008-09-25

Rosedale, WV Tweakbl Member Thanks Yolarry, I am still waiting here. Its been about a month since my last post and I have heard nothing else. I am told Patience is a Virtue, but am getting tired. :-/



yolarry

join:2007-12-29

Creston, WV yolarry Member said by Tweakbl: Thanks Yolarry, I am still waiting here. Its been about a month since my last post and I have heard nothing else. I am told Patience is a Virtue, but am getting tired. :-/



Thats what we did in creston last year. I suggest try asking your neighbors to call them and ask them about it. the more demand the faster they try to put you in.Thats what we did in creston last year.



Tweakbl

join:2008-09-25

Rosedale, WV Tweakbl Member

I know Frontier monitors threads like this, like other ISP's do.

By now as many times as I have badgered them, I am sure they got my number.



We switched from Lumos (Phone Service) to Frontier for Two reasons, (1) Frontier owns the line and subs them out to Lumos and we could never get our lines fixed without pulling teeth and complaining to Frontier instead of Lumos (Yes we called Lumos, and it was never fixed until we called Frontier) (That whole situation with subing out lines to third parties is fishy at best, due to work orders having to go to Frontier thru Lumos and stuff) And (2) We got service cheaper thru Frontier and also figured DSL would be here and might as well have one bill together instead of two.



This whole issue with Frontier laying lines to areas but not having their ducks in a row at the NOC is crap. While little towns in my area have up to 12 Mbps, we got jack. Its not right, would love to have 1.5 to 3.0 Mbps here. The lines are here, all the way to Gassaway, they are ready, and still nothing. They do not have the capacity is my gut feeling, so therefore we are shut out till they upgrade.



Its comin up on a year that this infrastructure was in place and installed and they still have not got things situated. If they are not gonna flip the switch, then why spend the money for it? They are loosing money, the longer this new hardware sits unused.



And yes I am full aware of sites and the folks that run these places somewhat.



»www.regionvii.com/



»



And finally I am also aware of »

And more importantly the Projects allotment page »



Its going on over 2 years now that this project was started, and still not the first Mb of info has passed these new lines. They set that DSLAM on Dec 24th 2012 and several months before they had installed the lines.



I am not trying to tick folks off at Frontier. But you do not tell a potential customer, next month, no no next month. Give us till X month, then call again and get next month. I mean seriously, they know the score and are just blowing smoke.

Mean while they got Tax Payer money, sitting in places like Rosedale WV 26636, not making a return on the Promise that the Stimulus was all about.



Maybe, Santa will flip that switch for Rosedale.

And I just thought. I am 2 miles exactly from that DSLAM, I am told 18000 Ft is the limit on this line here. Or rather 3 miles. It will be my darn luck, that something will not allow me to get jacked into the grid even after they flip that switch. * This will probably drive me to visit my local ABC store for a broken heart remedy * October 28th 2013 and still nothing.I know Frontier monitors threads like this, like other ISP's do.By now as many times as I have badgered them, I am sure they got my number.We switched from Lumos (Phone Service) to Frontier for Two reasons, (1) Frontier owns the line and subs them out to Lumos and we could never get our lines fixed without pulling teeth and complaining to Frontier instead of Lumos (Yes we called Lumos, and it was never fixed until we called Frontier) (That whole situation with subing out lines to third parties is fishy at best, due to work orders having to go to Frontier thru Lumos and stuff) And (2) We got service cheaper thru Frontier and also figured DSL would be here and might as well have one bill together instead of two.This whole issue with Frontier laying lines to areas but not having their ducks in a row at the NOC is crap. While little towns in my area have up to 12 Mbps, we got jack. Its not right, would love to have 1.5 to 3.0 Mbps here. The lines are here, all the way to Gassaway, they are ready, and still nothing. They do not have the capacity is my gut feeling, so therefore we are shut out till they upgrade.Its comin up on a year that this infrastructure was in place and installed and they still have not got things situated. If they are not gonna flip the switch, then why spend the money for it? They are loosing money, the longer this new hardware sits unused.And yes I am full aware of sites and the folks that run these places somewhat. www.citynet.net/ and Mr. Martins issues with things and the allotment of the stim moneys. And also the Charleston Gazettes many stories on the supposed misuse of funds.And finally I am also aware of » www.recovery.gov/Pages/d ··· ult.aspx And more importantly the Projects allotment page » www.recovery.gov/Transpa ··· ur=90355 Its going on over 2 years now that this project was started, and still not the first Mb of info has passed these new lines. They set that DSLAM on Dec 24th 2012 and several months before they had installed the lines.I am not trying to tick folks off at Frontier. But you do not tell a potential customer, next month, no no next month. Give us till X month, then call again and get next month. I mean seriously, they know the score and are just blowing smoke.Mean while they got Tax Payer money, sitting in places like Rosedale WV 26636, not making a return on the Promise that the Stimulus was all about.Maybe, Santa will flip that switch for Rosedale.And I just thought. I am 2 miles exactly from that DSLAM, I am told 18000 Ft is the limit on this line here. Or rather 3 miles. It will be my darn luck, that something will not allow me to get jacked into the grid even after they flip that switch. * This will probably drive me to visit my local ABC store for a broken heart remedy *

Tweakbl Tweakbl Member We are still waiting in Rosedale WV

Tweakbl Tweakbl Member Sure would make for a nice Christmas here in Rosedale if Frontier would flip the switch.



ILpt4U

Premium Member

join:2006-11-12

Saint Louis, MO 92.5 8.7

ARRIS TM822

Asus RT-N66

ILpt4U Premium Member said by Tweakbl: Sure would make for a nice Christmas here in Rosedale if Frontier would flip the switch. Expecting Santa to bring some Glass for Christmas? =) (yes, I glanced through the old posts, seeing that the DSLAM and the fiber work seems to be done already)



mikedz4

join:2003-04-14

Weirton, WV mikedz4 to Tweakbl

Member to Tweakbl

they're more interested in expanding then upgrading. I think they will file for chapter 11 bankruptcy soon especially if they keep buying Verizon and att's unwanted networks like Connecticut and west Virginia



Tweakbl

join:2008-09-25

Rosedale, WV Tweakbl to ILpt4U

Member to ILpt4U

LOL I would settle on a projected date of "flippage" at this point. What use is hardware sitting there with power ran to it if not to use it?

Its always...Next Month....we will turn it on....next month....then next month....then....



Tired of the excuses.



Hank

Searching for a new Frontier

Premium Member

join:2002-05-21

Burlington, WV ARRIS NVG443B

Ubiquiti NanoStation loco M2

Hank Premium Member said by Tweakbl: Its always...Next Month....we will turn it on....next month....then next month....then....



Tired of the excuses.



All joking aside it is frustrating to say the least. In both instances its called SOP "Standard Operating Procedure."All joking aside it is frustrating to say the least.



diablo1892

R.I.P. Donald Lee Wise

join:2011-04-21

Friendly, WV diablo1892 to mikedz4

Member to mikedz4

said by mikedz4: I think they will file for chapter 11 bankruptcy soon especially if they keep buying Verizon and att's unwanted networks like Connecticut and west Virginia

The original company name for my area for example was some company by the name Chesapeake & Patomic telephone then at around 1990 Verizon toke over and at 2010 frontier toke over and that's where we are today.



Source of info: » I agree and here is why:The original company name for my area for example was some company by the name Chesapeake & Patomic telephone then at around 1990 Verizon toke over and at 2010 frontier toke over and that's where we are today.Source of info: » en.wikipedia.org/wiki/Fr ··· Virginia



mikedz4

join:2003-04-14

Weirton, WV mikedz4 Member C&P then bell atlantic then Verizon then frontier



Hank

Searching for a new Frontier

Premium Member

join:2002-05-21

Burlington, WV ARRIS NVG443B

Ubiquiti NanoStation loco M2

Hank to diablo1892

Premium Member to diablo1892

said by diablo1892: The original company name for my area for example was some company by the name Chesapeake & Patomic telephone then at around 1990 Verizon toke over and at 2010 frontier toke over and that's where we are today.



Here is a link for our portion of West Virginia:

»en.wikipedia.org/wiki/Ci ··· Virginia



None the less, the service in whole from Frontier has been poor at best. It went further downhill when they purchased Verizon. They have failed to live up to the commitment they made to the state. Likewise the state has failed to see to it that Frontier live up to their commitment. One of the primary reasons that broadband is not moving forward as fast as it should it because Frontier is a member of the Broadband Committee. Plus a least one of their managers is a member of the legislature and they continue to seek office, even at the Federal level. Now I don't want to be accused of West Virginia government not having accomplished much of anything they have done an outstanding job of keeping their people in poverty. There is some incorrect information in that Wikipedia information. It only applies to those portions of West Virginia that were originally Verizon. When we moved to West Virginia in 2006 the local telephone company was Frontier. We had to live in Capon Bridge for 3 months while our house was completed. In 2007 we moved into our home in Burlington, the telephone company was still Frontier. I believe they purchased this portion from GTE. Just a mile down the road from us was the Verizon territory and they did purchase that in 2010.Here is a link for our portion of West Virginia:None the less, the service in whole from Frontier has been poor at best. It went further downhill when they purchased Verizon. They have failed to live up to the commitment they made to the state. Likewise the state has failed to see to it that Frontier live up to their commitment. One of the primary reasons that broadband is not moving forward as fast as it should it because Frontier is a member of the Broadband Committee. Plus a least one of their managers is a member of the legislature and they continue to seek office, even at the Federal level. Now I don't want to be accused of West Virginia government not having accomplished much of anything they have done an outstanding job of keeping their people in poverty.

jimmud

join:2013-09-21 jimmud to Tweakbl

Member to Tweakbl

As much as I am not a fan of the company, epecially as an employee, I will say that they are actually working hard to put in DSL when Verizon would hardly do it. They are so backlogged on turning up DSLAMS it isn't funny. They are building so much large circuit stuff that literally they do not have the staff to keep up and that is the problem because they will not hire where they need the bodies. What you see is not an isolated situation.



Tweakbl

join:2008-09-25

Rosedale, WV Tweakbl Member



I am holding my breath.



This is not a dig to her at all (She was a sweetheart to talk to) . Part of the issue is, I feel, that Frontier suffers from what many bigger corps suffer from.....The Right Hand knows not what the Left Hand does.



You would think there would be a deadline to default on turning it all on or else be faced with a penalty. And yes I have contacted the folks at »



This comment is directed directly at those at Frontier that read these forums. And I KNOW for a fact that they do.



Turn us on, it is bad publicity to not have your ducks in a row. I do not understand why you built out like you did, when you KNEW you lacked the infrastructure to support those you were running lines to. The DSLAM is sitting here, ready to go but the NOC/Main Office cannot handle the load and or you have not mapped out within your Network the needed pathways. Frontier has already suffered much bad publicity in West Virginia over this and the Head Butting with James Martin. You NEED to turn those Folks on that you ran Stimulus Hookups to, even if its at a REDUCED speed for a while. You were GIVEN the money in Goodwill, and now its Been 2 years at least and we have NOTHING but a paper weight in Rosedale (And other areas) to show for it. Folks are really getting upset with this. I am just one of the ones here in Rosedale that knows where to voice my opinion. I want Frontier to Succeed and do well in West Virginia. We NEED the telecommunications BADLY what with Coal on the Decline we have to have other areas to fall back into and do other things. I do not know 100% what the issue is. But with $22 Million in Stim Funds, I would think you would have had a employee that would have known some of these issues you have now, would be there and would have set aside Either the Cash or the Manpower or both to have done this rollout.



Do not get me Wrong. I am not what you call "Hating" on Frontier. But they ran the Fiber and its Rated at 20Mbps Bonded. I am paying $75.00 a month For another Solution for Internet. I can have Both Phone and Internet for that here if it was turned on and would reach me. (And Assuming the pings were good.) Surely we could flip the switch here and maintain a minimum of 3.0Mbps ??? I mean sure I would love the 20Mbps, but heck Folks are kinda desperate. Many here are still on Dial up at less then 20kbps (Yeah thats not a mistype) we are lucky to get that on these old copper lines. Well we are still sitting here waiting. I called other day. They said maybe Spring.....the person I talked to was very nice. But I told her its always next month always later. Nothing set in stone. So Spring.I am holding my breath.This is not a dig to her at all (She was a sweetheart to talk to). Part of the issue is, I feel, that Frontier suffers from what many bigger corps suffer from.....The Right Hand knows not what the Left Hand does.You would think there would be a deadline to default on turning it all on or else be faced with a penalty. And yes I have contacted the folks at » www.recovery.gov/Pages/d ··· ult.aspx twice in last year. But the wheels of Bureaucracy moves slow when the subject is not in the media and makes politician look bad.This comment is directed directly at those at Frontier that read these forums. And I KNOW for a fact that they do.Turn us on, it is bad publicity to not have your ducks in a row. I do not understand why you built out like you did, when you KNEW you lacked the infrastructure to support those you were running lines to. The DSLAM is sitting here, ready to go but the NOC/Main Office cannot handle the load and or you have not mapped out within your Network the needed pathways. Frontier has already suffered much bad publicity in West Virginia over this and the Head Butting with James Martin. You NEED to turn those Folks on that you ran Stimulus Hookups to, even if its at a REDUCED speed for a while. You were GIVEN the money in Goodwill, and now its Been 2 years at least and we have NOTHING but a paper weight in Rosedale (And other areas) to show for it. Folks are really getting upset with this. I am just one of the ones here in Rosedale that knows where to voice my opinion. I want Frontier to Succeed and do well in West Virginia. We NEED the telecommunications BADLY what with Coal on the Decline we have to have other areas to fall back into and do other things. I do not know 100% what the issue is. But with $22 Million in Stim Funds, I would think you would have had a employee that would have known some of these issues you have now, would be there and would have set aside Either the Cash or the Manpower or both to have done this rollout.Do not get me Wrong. I am not what you call "Hating" on Frontier. But they ran the Fiber and its Rated at 20Mbps Bonded. I am paying $75.00 a month For another Solution for Internet. I can have Both Phone and Internet for that here if it was turned on and would reach me. (And Assuming the pings were good.) Surely we could flip the switch here and maintain a minimum of 3.0Mbps ??? I mean sure I would love the 20Mbps, but heck Folks are kinda desperate. Many here are still on Dial up at less then 20kbps (Yeah thats not a mistype) we are lucky to get that on these old copper lines.



Hank

Searching for a new Frontier

Premium Member

join:2002-05-21

Burlington, WV ARRIS NVG443B

Ubiquiti NanoStation loco M2

Hank Premium Member Tweakbl - What you are describing is the common scenario in West Virginia. I believe the project manager would love to get things moving forward here. It is obvious that Frontier has bit off more than they can chew here in WV. It appears that corporate is happy to have its customers pay for a higher speed and only supply them with the current minimum standard. Meanwhile corporate continues to purchase additional systems and while claiming they do not have sufficient revenue to finish projects, such as the DSLAM in your area, while projects that have been started ages ago remain unfinished with no completion date in site. You are absolutely correct it is not the CSR or local technical personnel that are holding things up. From my conversations they would love to see things completed and modernized as much as you and I would.



I wonder when/if our Governor will ever release the negative report that was compiled by a third party that accurately described how poorly Frontier and WV has managed projects in WV.



I would love to see them complete one of the rural projects that was promised when they applied to purchase Verizon.



Best wishes.