Everyone designs. Design occurs anytime you deliberately change an environment to make things better. When you decide what seat to take in an auditorium you’re designing your experience. When you rearrange the furniture in a room or draft an email, you’re designing.

This course provides a summary of key concepts from the first two chapters of The Design of Everyday Things (Revised and Expanded Edition, November 2013) by Don Norman. It’s intended to be enjoyable and informative for anyone curious about design: everyday people, technical people, designers, and non-designers alike.