-------------------- SHIPPING --------------------



Shipping costs include shipping and materials (boxed, bubble wrap, peanuts, packing paper etc) and a delivery confirmation tracking number. ALL DOMESTIC orders will be insured! I pack each item with the utmost care, but insuring the items gives a little extra comfort in my mind!



***If your item was shipped with insurance, any and all damages must be reported to me within 5 days of receiving your package. After 5 days, there is no guarantee that an insurance claim will be covered by the shipping company. You must retain all original packaging and damaged pieces until after the claim is fully processed. Shipping costs are not insurance or refundable. Refunds will be for the amount of the broken piece(s) only.



Lost or Damaged Packages: All domestic orders are shipped with insurance and tracking. It is the buyer's responsibility to check the tracking status of a package. I should be informed within 5 days if a package does not arrive by the date marked by USPS. After 5 days I cannot guarantee a refund/replacement for the insured package. International orders DO NOT come with tracking or insurance and I cannot be held responsible for lost/damages if the buyer does not purchase insurance prior to shipping. Simply convo me for options.



*SEE REFUND POLICY SECTION for information on what to do if your item is damaged.



If you would like to save on shipping for combined orders, convo me PRIOR to checkout. I can adjust the listings to save you money before you checkout - but not after, as I am unable to recover any fees I owe to Etsy.



I will ship internationally - if you see a listing that does not have your region listed - just convo me and I'll do my best to estimate the cost!



-------------------- INTERNATIONAL --------------------



**ALL international shipping prices are estimates. In certain circumstances, such as purchasing multiple items, shipping may be more than the listed price. In this case, I will consult you prior to shipping to confirm the price - if you're unhappy - I will issue you a refund for your order. Prices listed are the best estimates I can receive - and are perfect for 1-3 items - but over 3 items the price increases.



International orders do NOT guarantee tracking and do NOT include insurance. If you'd like one or the other (or both) different shipping methods are required and are more expensive through different carriers - convo me prior to checkout for options! **SOME areas do include insurance - this is a NEW feature from USPS. They do not provide a list - just says "tracking included for major destinations" - so this is NOT a guaranteed service.



**International buyers are responsible for claiming their packages upon delivery - items may need to be picked up at your local post office - and any duties/fees due upon delivery are the buyer's responsibility. If your item is unclaimed it will be returned to me - in which case your purchase will be canceled and refunded minus shipping. While tracking is not available - if your item does not arrive within 20 days contact your post office immediately. I am not responsible for returned/unclaimed packages. It is a buyer's responsibility to monitor tracking information and claim the packages at the post office if need be. A refund for the price of the piece only will be given if the item is returned in re-sellable condition. This is nonnegotiable.



Delivery times internationally vary widely by location and time of year. Around the holidays packages can take several weeks to arrive. I cannot predict nor do I guarantee delivery dates unless express shipping is purchased. Contact me prior to purchase if you're interested in other shipping options. Once the package leaves my hands I have no control over transit times or tracking of international packages.



INSURANCE IS NOT available for packages being shipped to: Afghanistan; Algeria; Angola (Cabinda); Belarus; Bosnia and Herzegovina; Burma; Cote d'Ivoire (Ivory Coast); Croatia; Cuba; Democratic Republic of the Congo; Greece; Iran; Iraq; Jordan; Liberia; Libya, Moldova; Montenegro; Nigeria; North Korea; Paraguay; Republic of the Congo (Zaire); Serbia; Sierra Leone; Somalia; Sri Lanka; Sudan; Syria; Togo; Yemen; Zimbabwe



Please *DO NOT* ask me to mark an international package as a gift on the customs forms - I will not lie on customs forms.



I will ship to the address on your ETSY account - Please make sure this address is up to date. I am not responsible for shipping charges when incorrect, out of date, or other delivery problems occur due to being provided the wrong, incomplete, or partial address - which may lead to lost packages, damage, or returned items.



For custom pieces, please allow one to three weeks create and ship your item. If you need your item sooner, convo me and I'll let you know if I can get it finished faster.