Coronavirus Update: How Trader Joe's is Caring for Crew Members and Customers

March 11, 2020



To Our Valued Customers:

As the coronavirus COVID-19 affects our communities, our work as your neighborhood grocery store continues. We are vigilant; heeding all federal, state and local health advisories; and where it makes sense, adjusting efforts to safeguard the health and safety of our Crew Members and customers. To date, we have taken the following precautionary measures:

Continued Communication: We are closely monitoring the situation, and regularly providing all of our stores and Crew Members with the most up-to-date safety guidance, as recommended by the CDC and other health officials.

Offering Additional Paid-for Sick Time to All Crew Members: Crew Members have been asked to exercise increased precautions to safeguard their health and the health of their community, including staying home if they have any symptoms of illness or do not feel well. To better support each Crew Member in making community-minded decisions, we have made available additional paid sick time to all of our Crew Members.

Prioritizing Good Hygiene Practices: We are providing continuous reminders about good hygiene practices and supporting our Crew Members with necessary resources. For instance, ensuring every Crew Member at the registers has the opportunity to regularly wash their hands.

Increasing Routine Cleaning: In line with our longstanding commitment to provide a safe and clean shopping environment, stores have increased the frequency of cleanings, paying close attention to high touch areas such as restrooms, register areas, grocery carts and hand baskets.

Suspending All Food and Beverage Sampling In Store: As this situation has evolved, we have taken increased precautions related to our food and beverage sampling in stores, including our decision to stop the practice until further notice.

There is nothing more important to us than the health and safety of our customers and Crew Members. We will continue to provide information about what steps we are taking to address this rapidly evolving situation.

– Trader Joe’s