Check out our Frequently Asked Questions below or feel free to email our Client Care Team at Support@AssureHomeDelivery.com or call us at 1-833-277-8730 (1-833-ASSURE-0).

Customer Feedback

“I just want to take a moment to say how very impressed I am with your new delivery service AssureHome Delivery – AMAZING! I placed this order just before 9am this morning, and it was at my door by 6pm!! Now that is service. Thanks for changing your delivery service to a very reliable company. I am very happy with order #### arriving in such a timely manner.” — Sonia

General Service Information

Do you offer free next-day delivery?

AssureHome Delivery service is currently offered in the Major Metro Area of Toronto with Next Day Service offered free of charge for eligible patients. We plan on expanding the service to other regions in the near future. If you don’t live in the current coverage area, upon check out, you will be prompted to choose another delivery option.

Coming Soon:

Phased roll-out across Major Metro Area of Toronto. See Available Locations

Upgrade to Premium AssureHome Delivery Services including Same-Day-Delivery between 6:00 PM – 10:00 PM for orders placed by 2:00 PM Weekend Delivery

NOTE: Premium services will only be available in select locations

Expansion plans for other Major Metro Areas begin with Calgary, Edmonton & Vancouver and will continue into other areas as appropriate

How does the delivery process work?

If you live in the current coverage area, the AssureHome Delivery option will automatically appear during the online check out process, or you will be prompted by a Client Care representative if you’re ordering by phone. Once the order is submitted, you will receive an Order Confirmation email. When the order ships, you will receive a tracking email. You must order by 9:00 PM on a given day to qualify for next-day shipping.

Next-day deliveries are scheduled between 6:00 PM and 10:00 PM. You will receive a phone-call confirmation 15 minutes before the driver is scheduled to arrive. Age of majority signature will be required, but can be provided by any individual at the address during the time of delivery.

What are your regular delivery hours?

AssureHome Delivery offers next-day delivery in the Major Metro Area of Toronto. We deliver from 6:00 PM – 10:00 PM, Monday through Friday. Any online or phone processed orders received after 9:00 PM will be delivered the next business day. Any orders received on Friday will be delivered on Monday the following week.

Coming Soon: Upgrade to Premium AssureHome Delivery Services including:

Same-Day-Delivery between 6:00 PM – 10:00 PM for orders placed by 2:00 PM

Weekend Delivery

NOTE: Premium services will only be available in select locations

What happens if I place an order for AssureHome Delivery after the 9:00 PM cutoff?

Orders placed after the 9:00 PM cutoff will be processed the following business day. As such, those parcels will be delivered between 6:00 PM – 10:00 PM on the 2nd business day following the order.

Coming Soon: Upgrade to Premium AssureHome Delivery Services including:

Same-Day-Delivery between 6:00 PM – 10:00 PM for orders placed by 2:00 PM

Weekend Delivery

NOTE: Premium services will only be available in select locations

What are your holiday hours?

AssureHome Delivery completes parcel pick-ups from Monday to Friday, with the exception of statutory holidays. AssureHome Delivery orders made by 9:00 PM on a regular business day are delivered between 6:00 PM – 10:00 PM the next business day.

What areas qualify for next-day delivery?

Next-day delivery is available to patients in serviced regions within the Major Metro Area of Toronto who do not have PO Box addresses. Please refer to our delivery zone map and confirm by entering your Postal Code into our Check Availability tool. If AssureHome Delivery is available, the option will appear upon checkout.

Coming Soon:

Regional service area expansion across the Major Metro Area of Toronto

Expansion to other Major Metro Areas including Calgary, Edmonton & Vancouver

Will you deliver to a different location than the address on my Patient Record?

AssureHome Delivery service is ONLY available for direct-to-door delivery, to the official address on your Emblem Patient Record provided it is NOT a PO Box, (you will be prompted to select an alternate shipping method if that is the case).

How do I know that delivery to my door is safe and confidential?

All of our drivers have completed a rigorous screening process, and have passed an RCMP background check. Deliveries are hand-delivered to our patients by professional drivers.

Can I track my delivery?

Yes. You will receive an email notification including tracking information once your package is shipped.

Receiving Delivery

Will there be any identifying logos on the delivery vehicle?

No. All our drivers use discreet, unmarked vehicles.

How will I know it’s an official delivery?

All our professional drivers will identify themselves as an AssureHome Delivery driver.

Do I need to show the driver my ID?

As a general rule, you don’t need to. Drivers may request ID if they believe the recipient has not reached age of majority.

How does the delivery process work during the COVID-19 pandemic?

As a temporary measure during the COVID-19 pandemic we established the following protocol:

Drivers are wearing protective clothing

Drivers call ahead 15 minutes prior delivery, as per the standard process

Drivers will put the package on your doorstep, ring the bell and will step away 2 meters

Drivers will ask for the receiving person’s birth date to confirm that they’re of the age of majority

Drivers will put the receiving person’s first initial and last name, and write ‘COVID’ on the signature pad on behalf of the receiving person

Driver will mark delivery as ‘complete’

Does my order come discreetly packaged?

Our deliveries are processed in bulk on a daily basis, so typically arrive in the same discreet, carefully prepared packaging that supports your parcels most expedient journey to you.

Troubleshooting

My order hasn’t arrived at the expected time.

It is important that you contact us as soon as possible if there is a problem with your delivery.

Please email our Client Care Team at Support@AssureHomeDelivery.com or call us at 1-833-277-8730 (1-833-ASSURE-0) if the delivery has not arrived within the expected time window.

My order is incorrect or some items are missing/damaged.

We are happy to address any issues with the received medical cannabis products or accessories. Please email our Client Care Team at Support@AssureHomeDelivery.com or call us at 1-833-277-8730 (1-833-ASSURE-0) between 7 am to 10 PM EST Monday to Friday.

I can’t be there to receive my order, but someone else will be. Can they receive my delivery for me?

Yes. Anyone at the delivery address who is over the age of majority can sign for or accept your package.

I can’t be there to receive my delivery. What will happen?

If nobody is available to receive your delivery, our driver will leave a notice at the door, and will attempt to deliver again – either later the same day, or the following day. There will be up to three delivery attempts made, after which time the package will be returned to the shipper.