Server Version#: 1.14.0.5470

Player Version#:5.7.2



I keep getting message: something went wrong playing your media. please try again

Only for one tv show, and only on my iPhone. It plays on the web app. It has worked in the past so I am not sure why it won’t play now.

(UPDATE) I found out it will play at a higher or lower quality but not the “original” default quality.

It has 14 files and the first file will play (e00) it is a short introduction.

All other 13 files will not play unless you change the quality higher or lower than the default.

The files are all numbered correctly and show up in the app.

They are mp4., video H.264 , audio aac

Iphone 8 11.4.1

iMac early 2008 10.11

PMS and iPhone app are up to date

Logs are below. Let me know if more info is needed.

Plex Media Server Logs_2018-11-29_17-29-19.zip (3.6 MB)

PlexDebugInfo-shue-5.7.2-15715 (2018-11-29 17.48.41 -0800).zip (704.5 KB)