I am writing this in hopes that it will draw attention to the dubious practices and shoddy "customer service" I and many like me received this past week.As part of their Black Friday special Office Max made their sale items available online. On the night before Thanksgiving, I and many others (possibly up to 1,100) ordered the Averatec 2370 12" laptop for the sale price of $599. For the next week I checked the Office Max website and my order was listed as "Shipping in 6-9 days". On Thursday, i received an email stating that my order had been backordered. I called Office Max customer service to confirm that, yes my order had been backordered and it would be back in stock in 10 business days. Finally, yesterday, I got yet another email telling me that my order had be cancelled. This is where things turned very sour.Office Max is now, or has already, cancelled all of the orders received from their website for this laptop that exceeded their initial supply. When I called customer service again I asked why my order was cancelled and was told that they can no longer get the laptop and that's it. Subsequently, later in the evening I was contacted by someone from Office Max offering a $50 gift card for the "inconvenience" of ordering a laptop at a $300 savings and having the company cancel my order.I find it very hard to believe that this laptop is no longer being made. It is still a new model and less than two months ago this model was upgraded by Averatec ( http://www.engadget.com/2006/10/17/averatec-goes-dual-core-with-ultraportable-2300/ ). I will be contactin Averatec on Monday to confirm that this model is still in production.Office Max is able to get these laptops but would rather disappoint a possibly large number of their customers than take a loss on filling the orders that they willing took. I placed my order. Office Max took my money. Cancelling orders simply because it is inconvenient for them to fill is one of the poorest examples of customer service I have ever seen. It is false advertising at best and outright fraud at worst.I'm listing several links below for anyone who is in the same situation as I and would like to let the crooks at Office Max know how you feel. These were gathered by the folks on the forums at Slickdeals.net. I've also listed relevant links to forums that are discussing this topic. If I'm missing any forums please email me or post links in the comments. I would love to have everyone who has had their order cancelled flood the number listed below with their complaintTO HELP PLEASE DIGG THIS STORY!!! If we can draw attention to this then Office Max will have to pay attention and not be able to sweep us under the rug.Contact information at Office MaxPhone # 630-438-7800 Ask for Kim or any of the people listed belowCEO - Sam Duncan - samduncan@officemax.comCFO - Don Civgin - doncivgin@officemax.comVP Marketing - Bob Thacker - bobthacker@officemax.comForums:http://www.averatecforums.com/showthread.php?t=5694http://forums.slickdeals.net/showthread.php?t=378333&highlight=officemaxhttp://www.fatwallet.com/forums/messageview.php?start=0&catid=18&threadid=674753