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Verginia Ghobrial-Said feels as though City Hall is stealing from her and her family. It’s hard to blame her. In May, she and her husband Ramez Said received their utility bill from Enmax for a whopping $4,070.44. More than $3,800 of that bill is for water that Vergina says her family never used.

The 31-year-old investment adviser assistant says she received the usual email from Enmax one morning, informing her that her bill for May 15 was available. When she opened it, however, she was shocked.

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“I was on my way to work when I read the amount on my phone and it was $4,000,” she said. “I thought it must have been an error, but I was getting fast heartbeats until I could phone Enmax at 8:30 a.m. I had two hours of severe anxiety.”

Those two hours have turned into four months of tears and frustration with Enmax and Calgary’s Water Services, with no satisfactory resolution for the young couple and their 14-month-old son, Sebastian, other than a huge bill they must pay or have their water turned off.