That's nice. That's certainly better than what I've seen before at an Apple Store. Now this really happened to my friend and I was right next to him. And I've told this to another Apple employee and she was horrified that something like that happened.

"My iPod doesn't work"

"Hmmmm. (looks it over, tries starting it) I don't know. Did you drop it before?"

"Maybe. Like once."

"(finds a small dent on the casing) Oh yeah. That's probably killed it. The dent can damage the iPod. You'll have to get a new one. Did you also leave it in your car?"

"Yeah."

"Yeah. That probably broke it. I can't do anything."

"Is there a way to repair it?"

"Not here. You can try sending it in, but it's complicated. I think it might be better if you just buy a new one."

Go home. Ask for second opinions. Ipod comes with no manual, so borrow a friend's phone with internet. Find out that there's a reset button. Then voila. Ipod works again.

I'm sure it was an isolated incident, but left quite a bit of better taste in our mouths. #geniusbar