Weitere Richtlinien und FAQs

!!~*~Glass / Etching Disclaimer~*~!!

The glass work produced can vary from the listed picture as they will be custom made. The font sizes, and design placement, will be re-adjusted to fit properly onto the given item, and the font shown in each listing will be used when the glasses are made (please pay close attention to this as some fonts are meant to match the source material and are uneven or 'ragged' in appearance). We will make it our best effort to have your product appear just like the listing, and mock-ups can be sent if desired.



There are instances when we will use a graphic provided by you, and it will be produced to the best of our ability - there are some instances were fine details and small print will not be completely sharp and can lack detail (our equipment is only capable of so much).



During the sand-carving process, some over-blast of the abrasive media during the etching process is hard to avoid, thus marking the glass in areas originally unintended on the image - such glasses will only be sent if the over-blast is minimal and doesn't withdraw from the image quality. Examples of overblast would be light broad speckling on the glassware, small deeper strips of speckling where the masked off area lifts up from the pressurized abrasive, very small missing details (such as the insides of very small letters), etc. These are hand made items, so perfection isn't viable.



For the laser engraved method, as they are engraved primarily by a machine, the image itself should be clean and crisp. Some glasses aren't perfectly symmetrical when arriving from the manufacturer, so when placed on the machine and mechanically rotated during the engraving process, the minor irregularities can case the design to shift slightly. As such, the design my not always be perfectly level with the top edge of the glass - however, we will never ship a glass where the design is off of level by 1/8" (a perceptible amount, but not egregious) or more from one side of the design to the other.



Glassware can also have minor defects straight from the manufacturer that are out of our control (small air bubbles, slight curvatures, minor uneven edges, light white smudges where glass is removed from their molds, minor scratches, etc), but when I select my stock, I try minimize the amount that are present on items being sent out.



Glassware orders will not be refunded or remade because of the small defects mentioned above as it is just the nature of restaurant grade glassware and the engraving process - if they are egregious defects, then a partial refund can be given, or a complete replacement if it is severe enough!



!!~*~Wood Disclaimer~*~!!



As wood is a natural material, there are certain aspects that are to be expect and considered as apposed to manufacture materials. The color, grain pattern, and depth of color in the engraving will vary slightly from piece to piece as each board used in the making of the products will be different. Even products made using the same board may have slight variations as the grain and characteristics can vary across a single board.



Wood, especially the thickness of wood used in our products, is delicate and subject to breakage if handled roughly. Bending, pulling, twist, or just applying a lot of pressure, intentionally or not, can cause the wood to break (think of snapping a pencil in half). Ornaments are no exception to this either - if the ribbon attached to the ornament is pulled too roughly, the loop that holds it can be snapped off without a lot of effort. Please be very careful when handling these delicate items!



!!~*~Rush Orders~*~!!



When orders are needed in a short time frame, accommodations can sometimes be made to meet those deadlines, so feel free to send a message to us through our Etsy page to see if a rush can be put on your order if necessary, and we can discuss the options given the time constraints. If an order is needed quickly and only a message is left in the 'note to seller' at checkout, without messaging us first, we cannot guarantee that it will arrive by the date you needed it by. During busy seasons, we receive very large influxes of orders - during such times, we can't always grant rush orders. As such, we will not be held accountable for an order not arriving on time if we weren't consulted prior to the order being placed. We always try our best to meet deadlines, but some times they just aren't within the realm of our production timeline and quality standards.