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WEBVTT AMANDA: THIS AUDI S-4 WAS VINCE HANSEN’S PRIDE AND JOY. ON NOVEMBER 7, HE TOOK IT TO TITAN MOTORSPORTS IN ORLANDO TO HAVE PERFORMANCE PARTS INSTALLED. TWO DAYS LATER, WHEN HANSEN WENT TO PICK IT UP, HE WAS TOLD A TECHNICIAN WOULD TAKE IT FOR A QUICK TEST DRIVE WHILE HE PAID THE BILL. BUT THEN -- >> THE PHONE AT THE SHOP RANG AND THEY SAID, WE DO NOT KNOW HOW TO TELL YOU THIS, BUT YOUR CAR WAS JUST IN AN ACCIDENT AROUND THE CORNER FROM THE SHOP, AND I WAS LIKE, IS THIS A JOKE? AMANDA: THIS IS WHAT HANSEN’S CAR LOOKED LIKE AFTER THE MECHANIC DRIVING IT STRUCK ANOTHER CAR ON BOGGY CREEK ROAD. ACCORDING TO THE CRASH REPORT, THE MECHANIC WAS AT FAULT AND WAS TICKETED FOR MAKING AN ILLEGAL U-TURN. >> I WASN’T ANGRY AT HIM, ACCIDENTS HAPPEN. AMANDA: HANSEN ASSUMED TITAN MOTORSPORTS WOULD PAY FOR THE DAMAGE, BUT HE CLAIMS WHEN HE ASKED FOR THEIR INSURANCE INFORMATION -- >> IT WAS, HEY, YOU KNOW YOU HAVE INSURANCE FOR YOUR CAR AND YOU SHOULD OPEN UP A CLAIM UNDER YOUR POLICY AND THAT REALLY DIDN’T MAKE SENSE TO ME. AMANDA: HANSEN SHOWED US A LETTER FROM HIS INSURANCE COMPANY TO TITAN THAT STATED THE SHOP’S OPERATIONS MANAGER HAS REFUSED TO PROVIDE TITAN’S INSURANCE INFORMATION AND ASKING THEM TO DO SO. >> I FEEL LIKE I’M GETTING JERKED AROUND HERE YOUR COMPANY DESTROYED MY CAR UNDER YOUR NEGLIGENCE AND I FEEL LIKE YOU GUYS NEED TO TAKE CARE OF THIS. AMANDA: NERO DELIWALA, THE OWNER OF TITAN MOTORSPORTS, TOLD ME OVER THE PHONE THE CONTRACT HANSEN SIGNED RELEASES TITAN FROM RESPONSIBILITY FOR ANY DAMAGE THAT OCCURS WHEN A CAR IS IN THEIR POSSESSION. >> OUR TERMS AND CONDITIONS CLEARLY STATE WHO’S RESPONSIBLE FOR THE DAMAGE. I’M COMPLETELY SYMPATHETIC TOWARDS VINCE AND THE INCONVENIENCE IT’S CAUSED HIM. IT WAS AN ACCIDENT AND ACCIDENTS HAPPEN. AMANDA: I SHOWED THE CONTRACT HANSEN SIGNED TO ATTORNEY HANK HORNSBY. >> THE AUTOBODY SHOP CAN MAKE THE ARGUMENT THAT THEY ARE NOT RESPONSIBLE TO PAY FOR THOSE DAMAGES. WHICH REALLY BRINGS US TO A CONSUMER BEWARE. BEFORE YOU LEAVE SOMETHING AT AN AUTO BODY SHOP, BE SURE YOU KNOW WHAT YOU’RE SIGNING AWAY. AMANDA: HANSEN SEES THINGS DIFFERENTLY. HE BELIEVES THE FACT THAT THE MECHANIC WHO CRASHED HIS CAR WAS FOUND AT FAULT SHOULD MAKE THE CONTRACT NULL AND VOID. >> WE’RE EXPECTING SOMEONE TO TAKE REALLY GOOD CARE OF OUR POSSESSIONS THAT WE WORKED REALLY REALLY HARD TO OWN AND PAY FOR. AND WHEN THEY DON’T, THEY SHOULD BE ACCOUNTABLE FOR THAT, NOT US. RIGHT? AMANDA: HORNSBY SAYS THE LESSON FROM THIS MAY BE THE AGE-OLD ADVICE TO READ ANY CONTRACT CLOSELY BEFORE YOU SIGN IT. AMANDA OBER, W

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Imagine taking your car to the mechanic, and just as you are about to pick it up, he takes it for a test drive and crashes it! That's what happened to a Sanford man who is now embroiled in a battle to get the repairs paid for. WESH 2's Amanda Ober explains why it hasn't been an easy process.The Audi S-4 was Vince Hansen's pride and joy. On November 7, he took it to Titan Motorsports in Orlando to have performance parts installed. Two days later, when Hansen went to pick it up, he was told a technician would take it for a quick test drive while he paid the bill, but then something unexpected happened."The phone at the shop rang and the news was, 'Hey, we don't really know how to tell you this, but your car was just in an accident around the corner from the shop,' and I was like, 'Is this a joke?'" Hansen said.The mechanic who was driving it struck another car while traveling on Boggy Creek Road.According to the crash report, the mechanic was at fault and was ticketed for making an illegal U-turn. "You know what, I wasn't angry at him, accidents happen," Hansen said.Hansen assumed Titan Motorsports would pay for the damage, but he claims when he asked for their insurance information, he ran into somewhat of a roadblock."It was, 'Hey, you know, you have insurance for your car, and you should open up a claim under your policy,' and that really didn't make sense to me," Hansen said.Hansen showed WESH 2 News a letter from his insurance company to Titan that stated the shop's operations manager has refused to provide Titan's insurance information and asking them to do so."I feel like I'm getting jerked around here. Your company destroyed my car under your negligence and I feel like you guys need to take care of this," Hansen said.Nero Deliwala, the owner of Titan Motorsports, told WESH 2 News over the phone the contract Hansen signed releases Titan from responsibility for any damage that occurs when a car is in their possession."Our terms and conditions clearly state who's responsible for the damage. I'm completely sympathetic towards Vince and the inconvenience it's caused him. It was an accident and accidents happens," Deliwala said.WESH 2 News showed the contract Hansen signed to attorney Hank Hornsby. "The autobody shop can make the argument that they are not responsible to pay for those damages. Which really brings us to a consumer beware. Before you leave something at an auto body shop, be sure you know what you're signing away," Hornsby said.Hansen sees things differently. He believes the fact that the mechanic who crashed his car was found at fault should make the contract null and void."We're expecting someone to take really good care of our possessions that we worked really, really hard to own and pay for, and when they don't, they should be accountable for that, not us, right?" Hansen said.Hornsby said the lesson from this may be the age-old advice to read any contract closely before you sign it. Hansen said he will continue his fight to get Titan Motorsports or their insurer to pay for the damage to his car.