HOW WE DID

Yarra Trams delivered 98.6 percent of services in August with 95.7 percent of services arriving on time.

Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable.

During August we successfully completed major renewal projects along Victoria Street, Gilbert Road and La Trobe Street. Following the Victorian Government's Stage 4 announcement we also implemented the curfew service reduction timetable.

Our focus in the coming months continues to be prioritising passenger and staff safety during the COVID-19 pandemic, as well as preparation and planning for the summer season.

COMPENSATION

Our monthly, network-wide, performance data is available online at yarratrams.com.au, once it has been publicly released through the Department of Transport, typically no later than 10 days after the end of each month. Our performance targets are 98.5% for reliability and 82% for punctuality. For details about compensation, see customer compensation.

PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.