Investigation and Handling of Known Issues Occurring After Patch 3.1 (Nov. 11)(Updated: Nov. 17, 5:40 a.m. PST)

We sincerely apologize for several urgent issues that have been occurring since Patch 3.1 went live, such as becoming unable to summon retainers and issues with “The Diadem”.



We would like to provide an update on the current situation regarding the investigation and handling of these urgent issues.



------

[Issues to be addressed in an emergency maintenance scheduled for Nov. 12, 2015]

・An issue wherein you will be unable to summon your retainer if you had queued and entered a duty with your retainer still summoned.

* For players currently unable to summon their retainer, you will become able to summon them again after this fix is implemented.

* For all players, please follow the preventative measures below until this issue has been addressed:

- Refrain from summoning your retainer when queueing in the duty finder.

- If you have already summoned your retainer when you get matched in the duty finder,

please dismiss your retainer before entering the instance.

・A rare issue in “The Diadem” wherein the time limit may expire almost immediately upon entering.

・An issue in “The Sunken Temple of Qarn (Hard)” wherein players may be unable to progress.

・An issue wherein characters designated as a housemate may not be able to teleport to the house properly.

・An issue wherein field servers may crash under certain conditions.

・An issue with the Vanu Vanu Beast Tribe Quests wherein, when a player's reputation with the Vanu Vanu ranks up and additional bonus quests become available to the player, quests that have already been completed but cannot be accepted again on the same day are offered.

○Detailed Explanation

Players are able to accept up to three Vanu Vanu Beast Tribe per day. When your reputation with the Vanu Vanu tribe ranks up, you will be able to accept additional daily quests beyond that three-per-day restriction as a bonus for ranking up.



However, there is an issue wherein previously completed quests are included in the bonus quest candidate pool, and if one of the previously completed quests is selected by the system to be a bonus quest, it will not appear for the player. When this occurs, the number of quests that can be accepted per day will be reduced.



To address this issue, we are making changes to the Vanu Vanu Beast Tribe Quests system so that only newly added quests will candidates for being bonus quests. With this, all players who have ranked up on the same day will be able to accept the same number of quests.



Please note that bonus quests do not appear for players whose reputation with the Vanu Vanu is at ranks 7 and 8.



[Update: Nov. 12, 2015 4:15 a.m. (PST)]

The six issues above were addressed in the Emergency Maintenance which occurred from Nov. 11, 2015 11:00 p.m. to Nov. 12, 2015 1:45 a.m. (PST).

We apologize for the inconvenience that these issues caused.



------

[Issue Partially Resolved in Nov. 12, 2015 Emergency Maintenance]

・An issue in “The Diadem” wherein all party members of pre-formed parties may be unable to enter properly.



[Update: Nov. 12, 2015 4:15 a.m. (PST)]

The above issue was addressed in the Emergency Maintenance which occurred from Nov. 11, 2015 11:00 p.m. to Nov. 12, 2015 1:45 a.m. (PST), but regarding the separate issue in which only certain party members cannot enter properly, it has been confirmed and is still under continued investigation.

* As a temporary countermeasure, the time the next airship exploratory mission will be available for the ship which was used to enter “The Diadem” from your Company Workshop’s Flight Control Panel has been changed from 20min to 5min.



------

[Issues Resolved in Nov. 17, 2015 Emergency Maintenance]

・An issue in “The Diadem” wherein certain members of a pre-formed party may be unable to enter properly.

・An issue when entering “The Diadem” from a Company Workshop’s Flight Control Panel wherein some party members may be unable to enter properly when entering as an alliance.

* Until this issue is resolved, we ask that you consider not entering as an alliance.

・An issue wherein instance servers may crash.



[Update: Nov. 17, 2015 5:40 a.m. (PST)]

The three issues above were resolved in the Emergency Maintenance which occurred from Nov. 16, 2015 10:00 p.m. to Nov. 17, 2015 12:45 a.m. (PST).

We apologize for the inconvenience these issues caused.



------

[Issues Being Investigated]

・An issue wherein the game client may crash during a boss fight in “Sohm Al”. (Mac Version only)



* The dev team has already discovered what is causing this issue. Once we have verified that there are no problems with the fix, we will implement it accordingly.



------

We would like to sincerely apologize for all of the inconveniences that these issues are causing, and we thank you for your continued patience and understanding.