PayPal, a Salesforce customer, wrote this article.

When the World Health Organization declared the novel coronavirus a pandemic last month, I was two weeks into my new job at PayPal. As the new head of global sales, my main goal was to give my team everything they needed to help our customers. But, of course, the tactics change dramatically when the world gets hit with a health crisis and our entire staff starts working from home. A lot has happened over the last few weeks, but I keep coming back to one idea: How can I help? How do I help our customers? My employees? My family?

Below are a few new ways I’ve been thinking about sales leadership, along with a few actions I’ve taken to guide our employees and be there for my loved ones. Hopefully, it provides the inspiration you’re looking for, as we all continue to grapple with our new normal.

1. Helping customers and the community

PayPal has always prided itself on our commitment to our customers. The arrival of the coronavirus has only made that more essential. Whether it’s businesses that have closed their physical doors and need to sell online or consumers who are looking for a secure way to pay, we are here to help.

In the past 25 days, we’ve enabled 96% of our workforce to work fully from home, ensuring people can continue to use our service to buy food, pay their workers, donate to relief efforts, and send money to loved ones back home.

We’re doubling down on our efforts to support small businesses. They’re the foundation of our economy, but most at risk during this time. Many are facing supply chain challenges. Others don’t have enough capital to survive closures.

Business owners call our customer service lines, asking how we can help them stay afloat. They’re asking about everything from taking out loans to securing lines of credit for themselves and their customers.

In response, we’ve taken several actions to help our merchants access their funds, increase cash flow, expand protections, and defer repayments. These include: