I recently purchased a $25 Fortnite V-bucks card for my 7 year old son as a reward for excellent work in school. He scratched off the code a little too hard and made the code illegible in one are. We reached out to epic to help resolve the issue and after showing our digital copy of our Walgreens receipt and an image of the actual image of the v-bucks gift card, they refused to help us find a way to redeem the card. They said that we had to have a printed copy of the receipt and that they wouldn't help. We literally proved that we made this purchase and they would not do anything to help... it was just so dumb and ridiculous and they were sooooo unwilling to help, not once was I asking for anything free and nothing. So 13 emails and 6 different representatives later... no help whatsoever. Just terrible customer service!!

-Fortnite Kids Frustrated Mom