Does the app require data or a WiFi signal?

Yes, you will need either a data plan or access to a WiFi signal for the app to work.

Is CityApp compatible with my smartphone?

CityApp is compatible with smart devices that meet the following requirements:

iPhone 5 and above, running iOS 8 and above.

Major Android device makers on Android 4.4 and above. Samsung Galaxy series phones LG G series phones Google Nexus and Pixel series phones HTC One series phones



Note: While Blackberry 10 devices running Android may work, we don’t guaranteed compatibility as Blackberry is not a major Android vendor.

Are there any in-app purchases required?

There is no cost to use the app. However, the app does provide access to online payment capabilities for some city services if you wish to use them

Do you collect any personal information?

Our service ensures user data protection by not collecting any end user identifying data, unless required to be relayed (then destroyed) to a 3rd party system operated by the City.

Our service can collect non-identifying end user information, such as notification preferences and end-user data interests allowing for useful demographic tracking against app usage and supporting the evolution of data sets against end user needs.

I’ve signed up for notifications - how can I opt out?

Users can change notification options or opt out by click on the Settings icon from the home screen, click on More Information and select/deselect options and click Submit.

Will there be more features added?

Yes, we are planning for future releases! Take the in-app feedback survey or complete the online form to make a suggestion.