Tim Evans

tim.evans@indystar.com

A woman who complained about slow service last week by a Bloomington food delivery service got a surprise when she checked her online account summary Wednesday.

A notation on Jessica Montgomery's account history with HoosierFoods.com explained the delay: "(Driver) took the wrong order first."

The two-word comment that followed the explanation is what really shocked her. The comment ended in "you," but the first word wasn't "thank."

"I couldn't believe what I saw," Montgomery, 26, told The Star.

A man who identified himself as one of the business owners responded to a message IndyStar left on the business's voicemail seeking comment about the incident. He said his name was Chris, but did not want to provide his last name.

The man said he was distraught about the matter and explained the message was actually aimed at the delivery driver. The man said the driver's conduct had caused other problems that night last week, and he was terminated.

The notation was added to Montgomery's online account summary, he said, by a dispatcher when the company cut her a $20 discount for the late delivery.

"It was supposed to be an internal (message) about what happened," the man explained, adding the dispatcher was extremely frustrated at the time he typed in the message.

The man said the incident is not typical of how HoosierFoods.com does business.

"We value our customers," he said. "It was one of those unfortunate, silly things that he put in the order and did not know it would show up on the (client's) summary. Obviously, I regret that it happened."

Call Tim Evans at (317) 444-6204. Follow him on Twitter: @starwatchtim.