More than 5,000 current account customers responded to our latest survey, with 93% of those who graded Monzo saying its service was 'great'. The app-only bank – which didn't rank in our previous poll in August due to receiving too few votes – has been offering a current account for almost two years.



Its victory means it's the first time First Direct has missed out on top spot since we started our biannual poll in 2010. Yet despite First Direct taking the runner-up spot, its score actually improved in the last six months, with 90% rating it 'great' in our latest poll, compared with 89% in August.

Monzo's digital rival Starling took third place, with Nationwide in fourth. After a raft of IT blunders during 2018, TSB took the wooden spoon for the second successive poll, with 33% of customers voting it 'poor' and 32% rating it as 'OK'.

Metro Bank, which topped the Competition and Markets Authority's bank service league table last month, didn't get enough votes to be ranked in our poll, though a decent 75% of its customers rated it 'great'. In the competition watchdog's poll, First Direct took second place while Monzo wasn't included.



If you're unhappy with your bank's service, you can switch. See our Best Bank Accounts guide for full information, including how to get up to £175 for switching.

