Canon Inc. sells and supports Canon-brand consumer and professional products in the U.S. through Canon U.S.A., which distributes these products through its Authorized Dealers and Distributors. Canon U.S.A. is the only authorized importer of these products in the U.S., and provides industry-leading customer service and support for them. Products distributed by Canon U.S.A. are “localized” to meet the needs of customers in the U.S. market and are engineered to comply with local safety regulations and governmental requirements. Legitimate U.S. products come with different accessories, manuals, and warranties than the versions intended for sale in other global regions such as Asia.

Customers in the U.S. may find that Gray Market products do not meet their expectations because they were not intended by Canon for sale in the U.S.

In some cases, sellers of Gray Market products may attempt to localize the products themselves by adding, changing or removing certain accessories from the products, which may result in the following: