Alaska resident Cindy Coulter and her family had high hopes for their Christmas vacation in 2018. She booked and paid for a Budget Rent a Car 11 months ahead of her trip. When she got to Kailua-Kona on December 26, she was told there were no cars. "They ended up driving us to our hotel. We did some Ubers and cabs," she recalls.



They were not alone. They were one of hundreds of Budget customers left without a car. "I am angry. Not as angry as I was, but yes. I am angry," she said from her home in Anchorage, reflecting on her trip.