“Once they open they give you excuses of why you can’t get your ID today. Today it’s the systems are down. So, we sit here and we’re waiting four or five hours. Something’s gotta change," said Jonathan Forehand. “There’s gotta be a different system because this system’s not working. It’s really not a fun place to be. It’s not a fun place to have to come to every day to have another excuse of why you didn’t get seen."