Background: Ulty Results is the home of The Ultimate Athlete Project, the first strength and fitness training program designed specifically for ultimate players. We currently provide a full suite of memberships to help players and coaches with athletic and skills development. As a part of Ulty Results, you have the opportunity to shape the future of our sport and have a direct impact on the quality of ultimate being played around the world.

Job Description: Customer Support is a part-time entry-level position (approx. 2-5 hours a week). You will be responsible for managing customer accounts, for maintaining our online customer database, and for staying connected to the needs and desires of our customers. This position can be done remotely and has a flexible schedule, but it will be necessary for the applicant to have daily access to the Internet for email access.

Job Requirements and Expectations

Be available on weekdays to respond to customer emails within 24 hours.

Document and track steps taken to handle customer concerns

Perform customer interviews for market research

Time management and attention to detail. Prompt and clear communication is critical.

Manage online customer database. Updating it accurately to reflect new and old accounts

Track identified metrics for monthly dashboard

Conduct weekly check-ins and reports with Ulty Results staff

Required Abilities and Skills

Ability to connect with our customers, and advocate for their needs.

Comfortable using Google Docs and spreadsheets.

Strong written and verbal communication skills

Conscientious and attentive to detail. Tasks will not always be interesting, but getting them completed thoroughly and promptly is critical.

Desire to engage with players and coaches from around the world and make our ultimate community a better place.

Compensation, hours, and location

Estimated 2-5 hours/week to start. Compensation will start at $15 USD/hour and will be negotiable in 3-6 months time based on abilities and experience. This position can be performed anywhere with reliable internet access.

To apply

Some preference will be given to those who have used Ulty Results products. Applications are due by 9PM Eastern time September 14th. Please send a link to a Google Doc titled “Customer Support - [Your Name]” to Melissa Witmer at . The document should be no more than two pages and should include the following.