FAQ

Q: What type of device do I need to access my tickets?

A: The Padres Five-Win Pass is supported by iPhones and Android phones. The MLB Ballpark app must also be downloaded to access your pass.

Q: Why do I need to use an iPhone or Android phone?

A: The Padres Five-Win Pass is a mobile-only program. There are no printed tickets. Admission to Petco Park and seat assignments will be managed through the MLB Ballpark app.

Q: Can I purchase Padres Five-Win Passes if I don't have an iPhone or Android phone?

A: Not at this time. You will be unable to enter Petco Park.

Q: Are Padres Five-Win Passes refundable?

A: We're sorry, all Padres Five-Win Pass purchases are non-refundable.

Q: Which games are included with my Padres Five-Win Pass?

A: If you purchase before July 27, you will receive a ticket for the first game of your pass, beginning on July 27, and every subsequent Padres home game until they have claimed tickets for five home victories or until September 30, whichever happens first. Passes purchased on or after July 27 will be delivered tickets for the next home game occurring at least 24 hours after the purchase.

Q: If I claim tickets for less than five home wins, will the Padres Five-Win Pass carry over to the next season?

A: No, the Padres Five-Win Pass will only be valid until September 30, 2018. You will receive a ticket for the first game of their pass, beginning on July 27, and every subsequent Padres home game until they have claimed tickets for five home victories or until September 30, whichever happens first. Passes purchased after July 27 will be delivered tickets for the next home game occurring at least 24 hours after the purchase. You may refer to the "Games included in your Padres Five-Win Pass" section to see when you will receive your first game based on the time of your purchase.