Introducing Paytm Payments Bank

India’s first bank with zero fee on online transactions, no minimum balance and free virtual debit card

We are proud to bring you Paytm Payments Bank — India’s first bank with zero charges on online transactions, no minimum balance requirement and free virtual debit card.

The Paytm Payments Bank will bring a new banking model to the world where an account holder’s money will be absolutely safe. Deposits will only be invested in government bonds that are used for the development of our nation.

Initially, we are making the Paytm Payments Bank available on an invite-only basis. In the first phase, we will roll out the limited version of the banking app for our employees and associates. You can request an invite by logging onto www.paytmpaymentsbank.com or through the Paytm app (please upgrade to the latest version of the App to request an invite).

We are also setting up KYC centers across India to help customers get KYC done and make themselves eligible for a Payments Bank account.

We will offer an annual interest of 4% for all savings accounts. Our merchant partners will also have access to current bank accounts.

This Paytm Payments Bank has been designed to help achieve financial inclusion in our country. Our ambition is to become India’s most trusted and consumer-friendly bank.

Frequently Asked Questions (FAQs)

Q. How is a Payments Bank different from a conventional bank?

Payments Bank is a new bank model visualised by the Reserve Bank of India. As a Payments Bank, Paytm can now accept customer deposits upto Rs. 1 lakh per customer in a savings or current account and offer other banking services like Debit Cards, Online Banking and Mobile Banking.

Payments Banks can not offer financial products of their own, but partner with other banks.

Q. What are the services offered by Paytm Payments Bank?

Paytm Payments Bank is offering savings and current accounts with a debit card and the ability to make fast and easy payments. It will soon enable you to access a range of financial services such as Insurance, Loans, Mutual Funds offered by our partner banks with the seamless Paytm experience.

Q. How can I open my account?

Currently we are inviting limited users to open an account with Paytm Payments Bank. You can request for an invite using paytmpaymentsbank.com or the latest Paytm app.

Q. What happens to my existing Wallet?

Your current Paytm Wallet will now move to the Paytm Payments Bank Limited in the same capacity i.e. KYC wallet as KYC wallet and minimum KYC wallet as minimum KYC wallet. You continue to use the Paytm Wallet as before without any changes.

However, if you have not used your wallet in the last 6 months and you have zero balance, you will be required to login to your wallet again to move to the Paytm Payments Bank.

Q. I see a text in my passbook about older transactions being from wallet under One97, what does this mean?

Your Paytm Wallet has moved from One97 Communications Ltd. to Paytm Payments Bank Limited as per the directions of RBI. The transactions you see under ‘wallet issued by One97 Communications Ltd.’ are the transactions made by you before your wallet moved to the Paytm Payments Bank.

Q. Will my wallet get converted into a bank account?

No, your wallet will simply operate under the Paytm Payments Bank and continue to exist and function in the same manner as earlier. In addition to a wallet, you will now be able to open a savings or current account with us and access a wide range of financial services.

Q. Can I choose not to move to Paytm Payments Bank?

Movement to Paytm Payments Bank is required by RBI for all Paytm Wallet customers. However, If you choose not to continue to enjoy the benefits of your Paytm Wallet, please email us at care@paytmpaymentsbank.com

If you chose not to migrate to Paytm Payments Bank, your wallet will be closed and you will not be able to make payments using your Paytm Wallet.

Q. Will my wallet balance now earn interest?

To earn interest, you will need to open a Paytm Payments Bank savings account.

Q. I accept Paytm at my store, what does this mean for me?

Your wallet continues to work the same way as before. There is no impact on your cashflows or the mode of accepting payment.

Q. I am expecting a refund on a payment I made from my Paytm Wallet. What happens to the refund now?

Your refunds will be given back to your wallet as earlier.

Q. Will my old login details work?

Yes, your Paytm login details continue to remain the same.

Q. Can I now withdraw money from my wallet?

No, withdrawing money from wallet is not allowed as per RBI policies.

Q. Is it mandatory to open an account with Paytm Payments Bank once it is launched, to continue using the wallet?

It is not mandatory to open an account with Paytm Payments Bank to use the wallet.

Q. Does this mean, I get a bank account with Paytm Payments Bank?

No. This is just a transfer of ownership of the Paytm Wallet to a new company called Paytm Payments Bank Ltd. You will now be given an option to open a separate bank account with us.

Q. Can I move my money to any other Bank from Paytm Payments Bank Wallet?

Yes, you would be able to send money to any bank account from your Paytm Payment Bank Wallet.

Q. I already have a Paytm account. Will I automatically become a Bank customer?

While you may be an existing Paytm user, you will need to open a Bank account separately.

Q. I haven’t done my KYC. Can I get a Payments Bank account?

Only KYC-enabled Paytm users are allowed to open a Paytm Payments Bank account. Our KYC process is instant and absolutely paperless — so what are you waiting for? Find your nearest KYC center here or click here to book an appointment at place of your convenience (limited service!)