Hi all,

I've received confirmation that we're trialing a speed cap which has been in place since mid-Feb and is applicable to Contract and PAYG customers, but excludes Mobile Broadband.

The current cap is 2Mb/s download, 0.5Mb/s upload. We are doing this to ensure we can offer a good level of service to all customers.

As this is still in trial we are actively monitoring customer feedback to determine its success as we believe this is vital in ensuring we're delivering the best experience for our customers.

Many thanks.

Krystal Evans

Mobile Help & Support Forum Team

