Providing the best customer service has never been more important, especially now that most of the consumers are posting their experiences with brands online. Online reviews from customers can make or break your brand’s reputation which is why providing customer support across all digital channels is crucial for your business.

Statistics have shown that 42% of customer interactions take place on digital channels which means that one way to provide better customer service is through multichannel global customer service solution.Multichannel service delivery is a serious undertaking. Your customer service representatives should be properly trained to professionally respond to inquiries through digital channels. Building your own multichannel customer service team will cost you tons of time, effort, and money since you need to invest in new equipment, facilities, and training for your staff. Aside from the high costs of an in-house customer support contact center, there is high-risk of not providing quality services due to the lack of experience of your new staff in multichannel customer support.

Outsourcing to an expert customer support contact center will be the best option for you if you want to deliver excellent customer service. Callnovo’s multilingual customer service solution will equip you with the best customer service representatives professionally trained and experienced in handling all your customer service needs. Callnovo’s experience in handling millions of telephone calls, emails, live web chats, and social media messages will provide your company with excellent service delivery guaranteed to provide your customers with the best customer experience.

A partnership with Callnovo is the first step to revolutionizing your customer service delivery. With Callnovo you can have