is anyone else having trouble logging in after update? i always have money in the account to pay for it. after i updated it its trying to make me log back in and when i try it says 'failed to retrieve subscription'

I am having the same issue, and I reset my password and everything.

Same here, 'failed to retrieve subscription status.' Happened right as my wife and I were standing at the ticket counter to get in. Hers worked, mine didn’t. Turns out the movie was sold out anyway, so we just went home. SMH

This happens just about every major release. Buy your tickets earlier in the day for future huge releases.