When it comes to customer support, Google isn’t exactly the name that tops the list. With only a few years of experience in direct selling a product and offering a customer support system, Google is way behind in terms of experience when compared to Samsung and Apple. A few months ago, we saw an example in India when a Pixel owner took to the streets to demand justified service for his defective phone. Now, a similar issue has happened outside India where a customer received a defective unit of the Pixel 3. However, things were magnified to an extreme extent this time.

A Reddit user going by the name of u/Cheetohz has posted about his experience with Google’s customer support where he eventually ends up holding the advantage over the company. Cheetohz booked a 128GB variant of the Pixel 3 but found it to be defective. After getting in touch with the customer support, the device was returned a refund of the $80 tax amount was made. However, Google still owed $900 to Cheetohz and the process was taking some time.

Cheetohz wanted to get the phone and ordered another Pixel 3 in the Not Pink colour variant in a separate transaction. As luck would have it, Google’s dealer messed up the booking and sent Cheetohz 10 units of the Pixel 3 in Not Pink colour. Therefore, Cheetohz now got possession of Google’s item that was worth $10,000. He says that his deal went from sour to a profit of $8,000.

The 10 new Pixel 3 units that Cheetohz received in the second order.

Now, if Cheetohz wants, he can keep all the 10 units of the Pixel 3 and do whatever he likes sell them or use all of them. And there’s no law that would require him to return the products as they have been already shipped by the seller. However, Cheetohz wants to get the deal going the right way and has reached out to Google about the mistaken order.

But, he wants Google to refund his $900 in exchange of the 9 additional units of the Pixel 3. If Google doesn’t manage to do so, Cheetohz writes he will attempt to sell the additional units to get back the amount he lost plus some additional amount to that could be a valuable addition to his bank account.

This is a kind of issue that happens extremely rarely. Had he got the second order properly, he would have still incurred a loss of $900. Google’s Reddit support page has already reached out to the person for taking forward the issue.

This kind of issue also throws light on keeping a few important points in mind while purchasing a new phone. It is always wise to keep in mind the exchange period or the warranty period of a new device so that if some issue creeps up, you always know what to do.