6446



Thank you for your continued support of Good Smile Company.



Since we can hardly recognize the defective point you mentioned, we are unable to offer you the replacement this time.



Paintwork is done partially by hand and therefore each product may differ slightly and there is a limitation on the quality.



Thank you for your understanding.



Regards,

Good Smile Company Customer Support

Dear Customer,Thank you for your continued support of Good Smile Company.Since we can hardly recognize the defective point you mentioned, we are unable to offer you the replacement this time.Paintwork is done partially by hand and therefore each product may differ slightly and there is a limitation on the quality.Thank you for your understanding.Regards,Good Smile Company Customer Support

I'm not sure if I'm the only one just having repeatedly bad luck, but I can't help but feel like lately I'm not even looking forward to figure purchases, because I inevitably know that they will come in with defects. It's more like I'm fearing just how much stuff will be wrong with them when they come in, minor or not. And then on top of that dreading the idea of how much of a pain it will be to get a replacement.And companies over in Japan are reluctant to replace them. That's putting it kindly. AmiAmi is the one I tend to buy from and they're a pain to deal with, although they haven't denied any of my claims. Have to send it back on my own coin, which does get reimbursed eventually (although only up to a certain limit, so good luck if it's a FREEing bunny or something). I think the best part was me getting Celestia from Myethos, only to have to return it due to some defects. I finally got another one back like a month later from AmiAmi, only to find that it was even worse.GSC was kind of my last bastion for a few painless replacements, but then I had ITEM #604575 come in with a scrape, a dent, sloppy paintwork, etc. GSC just said:So it's a nice touch. On top of prices skyrocketing, quality control seems to be going down, and companies' warranty terms are apparently entirely at their discretion. I don't know how good their vision is, but ANYONE that I tried to resell this figure to would notice and complain about these defects, even if they are small. For reference here are some pictures:The front had a scratch and a dent and you could see areas where they were lazy on the paint, and the back had paint shavings hanging off in spots and an dent.I'm almost at the tipping point. I feel like I would just be better off cancelling all of my future preorders on AmiAmi (and there are a lot of them) and going totally preowned. I mean if I can't rely on their warranty to begin with, and they obviously don't give a crap about me as a customer, I don't see the point of buying anything new at this point, and continuing to support them. I'm paying extra for no reason. Sure a lot of the defects I've pointed out in general were minor, but you can't tell me this is done "partially by hand" and then turn around and tell me that a person couldn't see some of this stuff when doing it by hand. Like I didn't have to look hard at all.I feel like it didn't used to be like this. There was a period where things that I got came in generally unharmed. I feel like that's passed, and it happened within the last two years or so. That's my ramble. Thoughts?