The FCC’s 2019 Broadband Deployment Report states that 21.3 million Americans lack access to any broadband whatsoever, be it cable, DSL, fiber, or wireless. But according to a new study by broadband availability tracking firm BroadbandNow, that number is probably twice as bad as the FCC indicates, thanks to flawed FCC methodology and government apathy.

The firm examined broadband availability across the U.S. using more than 11,000 addresses from a dataset of 1 million. Those addresses were first compared to FCC data, then verified via the broadband availability websites of nine different internet service providers (ISPs).

Even taking a conservative approach to estimates, the group claims the actual number of unserved American households is closer to 42 million—double FCC estimates.

Why the disparity?

For decades the FCC has taken the broadband industry’s word on where broadband is actually available via “form 477” data collected from internet service providers (ISPs). The FCC then uses a flawed methodology to declare that an area is fully served with broadband even if just one home in a census block has service.

As a result, the government doesn’t actually know where broadband is available, and tends to view the problem through rose-colored glasses, something often reflected by FCC policy.

It only takes a few minutes fooling around with the FCC’s $350 million broadband map to get a good read on the problem. The map routinely tells users they have the choice of six or seven ISPs, even if just one—or none—are available. It also fails to track consumers’ biggest broadband complaint: pricing.

"I don't have a good answer for why the FCC hasn't moved faster on this,” BroadbandNow CEO John Busby told Motherboard. “It's been long known that the census-block approach overstates broadband availability, but the size of the gap hasn't been quantified or estimated. Our hope is that this study helps to spur the change needed.”

BroadbandNow’s study took the data and broke the problem down state by state, highlighting the significant difference between where the FCC says broadband is available, and where ISPs say they can actually provide service—an issue that’s worse in rural markets.