I have to state that with my latest knot order, I am really disappointed with Oumo. I have ordered 6 knots over the past 7 months and had great service from Oumo. However, on December 4th I ordered another badger knot from them. After 4 weeks, the tracking simply states: “customs failure”. I am not sure what that means or where it currently is located. Oumo won’t respond to my messages so I opened a dispute with the reason as “not received”. Aliexpress sided with Oumo because they state the brush was sent and is in transit. They released my funds to Oumo and I lost the dispute. Now, I am getting nothing from Oumo but crickets. The tracking for the last two weeks states just “customs failure”.