What's really remarkable about all this is that I suspect most people don't even complain about it. It is just the way corporations treat us these days, and complaining about it is useless. It is not as if any other cell-phone company would have treated me any better, after all. They make their money on people who buy high-minute plans and send lots of text messages and download tunes and upgrade to e-mail and broadband. I don't do any of that, so they don't really care about my business. And why should they?