The sales rep **** came to our house on Wed March 4, 2020 to sell us the Nutrafarm product but what the sales people tell you is that they are "dropping off a sample of meat". We let the sales rep in and he went over his spiel and asked what kind of meat we like and how many portions and ask other questions. After checking off these things they then explain some things to you. They ask you if you have a freezer and we had one. At the end they give you a weekly payment and tells us to clean out what we had in our current freezer because all of the meat would be delivered to us in about a week. After hearing this we decided to think about it but the sales person was basically would not leave our house without a credit card number and a signature. He also told us that he drove all the way from Kitchener and that if we didn't sign he would have to come all the way back and he also told us he would check on other options of delivery. When he left our house we made it very clear to him that we were interested but not 100% ready to move ahead on our order and that we would call him on Friday March 6, 2020 to give him an answer of yes or no to place the order. My husband called him in the morning of Friday March to find out what our other options of delivery were and at first he said there were none and they talked for 20 minutes and at the end he informed us that he had already put the order in without our full consent. He then said that if we wanted a refund that he had nothing to do with that and we had to call and speak to a manager. My husband did that and the manager ***************** used ******** tactics to try to convince my husband that there was nothing he could do. He then told him that he would still have to charge a deposit to our credit card of $195.00 which is totally absurd as we have not purchased any product from them. I called on Monday March 9th, 2020 at 1:00pm and was put to the managers phone which he did not pick up and I left a message to confirm that we were not moving forward with our order and that as we were not getting any product we should not be charged a "deposit fee". I have tried to call and speak to this manager and he never picks up the phone to actually speak to me. When I call the receptionist just asks me what city I live in and transfers me to that managers phone. What I would like is a refund on my deposit that was charged to my credit card. It should not cost me $195.00 to have a sales rep come to my home and basically not leave until you give them your credit card number and sign something. *********************************************************************

Desired Outcome

We would like a refund of the $195.00 that was charged to our credit card as a deposit.