A USPS truck. Photo: Seth Perlman/AP

A recent audit revealed that post offices in Greenpoint and Williamsburg are plagued with substantial issues, including mail not being delivered on time — if at all — and to incorrect addresses.

In addition to untimely deliveries, the inquiry also revealed deeper problems. The branches, located in Brooklyn zip codes 11211, 11222 and 11249, failed to secure valuable items and the buildings had inadequate safety measures in place.

The examination, performed by the U.S. Postal Service inspector general after numerous complaints, as well as a concerted effort between state and federal legislators, was conducted from August to December. It revealed undelivered and delayed mail, improper scanning of packages, improper security of valuable items and a lack of safety, maintenance and security standards within the buildings.

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Assemblymember Joseph Lentol, who helped coordinate the audit, said the inspection was the first step toward returning accountability, trust and confidence to the area.

“The effectiveness of our mail system should not be in doubt,” he said. “Residents of North Brooklyn rely on the United States Postal Service to deliver mail in a timely and efficient manner … [the] report highlights the need to improve the management at all levels overseeing local postal branches and within the branches themselves. Established protocols must be followed, and periodic reviews must be ongoing.”

The investigation revealed that undelivered and delayed mail was a consequence of inefficient oversight and postal clerks not being used properly. It also discovered that there was an unsecured vault key at a Williamsburg post office, and there were unsecured cash drawers, money orders and sheets of stamps at the Greenpoint location.

The Greenpoint post office also had leaking sewage and mold, broken windows and pest infestations.

The inspector general issued a series of recommendations to address the concerns, including an action plan to ensure all mail is delivered properly and in a timely manner, periodic reviews of delivery operations and full repairs to the buildings.

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“It is unacceptable that North Brooklyn residents have been unable to send and receive their mail promptly and securely,” said U.S. Rep. Carolyn Maloney, who represents the area. “Sub-par postal service has resulted in financial, professional and personal hardship for many of my constituents, and it is imperative that chronic mail delivery issues are addressed.”

Leadership at the post offices agreed with the findings and recommendations in the report. The inspector general will perform follow-up inspections to verify that all of the issues have been addressed.

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