The hotel itself wasn't too bad, but Reception and service not good at all. On arrival, nothing was mentioned about the hotel's leisure facilities, which you would imagine that they would want to push these. Obviously not.

I was told Breakfast starts at 08:00. No good for me, as I had to be at work, so I just had a cup of tea and a bag of crisps in my room! Was told that I could order an early breakfast, but this would be a continental style breakfast. Sorry - not into bread and jam. However, when I went downstairs at 07:45, there were already people in the dining room having Breakfast! The following morning, I was due to leave, but in no hurry. Took my bags to my car at 07:50, and, yes, people were already enjoying breakfast. I waited, as instructed, to be shown to a table. After 5 mins of waiting, I went to reception and asked if I could go straight in. "Oh he must be in the kitchen making tea and coffee." Not good to keep guests waiting! I then asked what time does breakfast start. I was told 8 o'clock. Even though people were already eating at 10 to.

I asked on arrival what time dinner is available. Five o'clock. In the info in the room, it said 18:30. In the bar restaurant, I was told food is served all day, but the menu changes at 18:00. 3 different answers.

They really do need to get their act together and make their guests feel valued.

ALSO - my room wasn't serviced. Didn't complain, as I needed to shower, do a bit of work, then go for dinner, and it was getting late by this time.



So, hotel OK, but could do an awful lot better with some staff training. And no good for a business trip if you have to be out early and Breakfast doesn't start till 8.