MICROSOFT CONFIDENTIAL

Top 100 & Supporting E3 Q&A

June 10, 2013

E3 q&a

For inquiries related to Xbox One connectivity requirements, digital licensing/used games or privacy please direct questions to the blogs on these topics:

* Xbox One: A Modern, Connected Device

* How Games Licensing Will Work on Xbox One

* Privacy by Design: How Xbox One and the new Kinect Sensor Put You in Control

To address any questions about details or issues we will not be addressing at E3:

* At E3 we showcased our full lineup of blockbuster games and expanded upon our vision of the Xbox One platform and the amazing, new possibilities it opens up in the living room. We are excited to share more over the coming months, but we don’t have anything further to share at this time. We also have extensive information available on our news blog, Xbox Wire, and we encourage you to check it out for more details and ongoing news.

TOP 100 Q&A

* Games Line-up

* Xbox Live

* General Xbox One Q&A/Specs

* Market Availability

* Pricing

* Backwards Compatibility

* Security/Enforcement

* Family Safety

SUPPORTING Q&A

* Xbox Live Gold

* Television

* All-new Kinect

* Controller & Accessories

* Stingray

XBOX ONE AT E3 KEY MESSAGES

* Xbox will continue to be the best place to play games – led by the biggest exclusives, new IP, and blockbuster franchises that play best on Xbox.

* Xbox One, the ultimate all-in-one entertainment system, makes your games come alive, backed by the new Xbox Live service, innovative multiplayer and social features, and new Kinect that will set the standard for gaming in a new generation.

* Available this November, Xbox One will be the only device that brings together the best of games, sports, TV, and movies, delivering premium content that is more tailored, connected and immersive than ever.

GAMES LINE-UP

Q: What exclusive first-party games are in development, and when will we see them?

A: Today, we kick-started a new era of games and entertainment with a stunning lineup of exclusive blockbuster games for Xbox One, showcasing why it will be the premier platform to experience the future of games, when it launches in markets around the world this November.

Microsoft Studios and the world’s biggest and most renowned publishers, including 343 Industries, Crytek, Turn 10 Studios, Capcom and Insomniac Games, unveiled their blockbuster games lineup for Xbox One, with more exclusive titles than at any time in the history of Xbox. With amazing games like ‘Forza Motorsport 5,’ ‘Freedom,’ ‘Walker,’ “Dakota”, “Below” and ‘Osiris,’ Microsoft Studios showed how Xbox will lead the industry with the biggest exclusives, new IP and blockbuster franchises that will define the next decade of games.

Q: How much will standard retail games for Xbox One cost?

A: Microsoft Studios games on Xbox One will be $59.99 (MSRP).

Q: How many games do you plan to ship at launch?

A: Today Microsoft Studios and the world’s biggest and most renowned publishers, including 343 Industries, Crytek, Turn 10 Studios, Capcom and Insomniac Games, unveiled their blockbuster games lineup for Xbox One, with more exclusive titles than at any time in the history of Xbox. We’re excited to share more about our complete launch portfolio over the coming weeks and months.

XBOX LIVE

Q: What is the new Xbox Live?

A: As we designed Xbox One, we knew we needed to rebuild Xbox Live from the ground up so that we could marry the hardware architecture and the power of the cloud in completely new ways. The new generation of Xbox Live gets to know you and your preferences and puts you at the center of all your games and entertainment. With the evolved Xbox Live, your games and profile are stored in the cloud, so you can access them from any Xbox One console. And of course your Xbox Live Gold membership will work across both Xbox One and Xbox 360.

Q: What new benefits does Xbox Live offer?

A: The new generation of Xbox Live gets to know you and your preferences and puts you at the center of all your games and entertainment. It will make sure your Xbox is always up to date and ready for you, that gaming is better with smart, quick and intuitive multiplayer backed by the new Smart Match system. It adds even more personalization to your TV and entertainment. With the evolved Xbox Live, your games and profile are stored in the cloud, so you can access them from any Xbox One console.

Q: I saw reports stating friends will be unlimited and reports saying the cap is 1,000. Which is correct?

A: We are excited to share we’re expanding the friends list to 1,000 friends, similar to many popular services, and we’ll continue to explore further as our customers’ needs increase.

Q: How do friends lists work when you go back and forth between Xbox One and Xbox 360?

A: Because Xbox Live stores your profile in the cloud, you can access your friends list on any Xbox One and Xbox 360 when you sign in to your profile.

Q: How much cloud space do I get? What is stored in the cloud?

A: Xbox Live offers Xbox One unlimited storage space in the cloud. Every piece of content—your profile, games, Achievements, and entertainment— can be stored and saved in the cloud so you can automatically access it anywhere, anytime, no matter where you are.

Q: Will you continue to charge for Xbox Live Gold memberships?

A: Yes, we will continue to offer an Xbox Live Gold membership with Xbox One. We’re making the new Xbox Live the best place to play games and enjoy entertainment with your friends online.

Q: Do I have to pay to access Xbox Live?

A: No. Similar to Xbox 360, Xbox Live on Xbox One is free to any system owner with a broadband Internet connection and includes access to a robust catalog of gaming content on Xbox Marketplace, movies and TV shows on Xbox Video Marketplace, and personal profiles. For those who are looking for the best value in games and entertainment and want the full Xbox Live connected and social experience, we will continue to offer an Xbox Live Gold membership on Xbox One. If you have an Xbox Live Gold membership today on Xbox 360, it will carry over to Xbox One.

Q: What is the membership/subscription model for Xbox Live on Xbox One?

A: Similar to Xbox 360, Xbox Live on Xbox One is free to any system owner with a broadband Internet connection and includes access to a robust catalog of gaming content on Xbox Marketplace and personal profiles. For those who are looking for the best value in games and entertainment and want the full Xbox Live connected and social experience, we will continue to offer an Xbox Live Gold membership on Xbox One. If you have an Xbox Live Gold membership today on Xbox 360, it will carry over to Xbox One.

Q: Will Xbox Live remain the same on Xbox 360? Do you plan to continue improving the service on Xbox 360?

A: With more than 76 million Xbox 360 consoles sold, we will continue to support Xbox Live on Xbox 360 as an important part of Microsoft’s entertainment offering, adding new games and entertainment content to the service and continuing to support online multiplayer experiences. We are committed to ensuring Xbox Live on Xbox 360 remains one of the best places to play games, meet with friends and enjoy your entertainment.

Q: Can I use my current gamertag on Xbox One and will my Gamerscore and Achievements transfer?

A: Yes. Your current Xbox Live Gamertag will stay with you on Xbox One if you choose to keep it, and your hard-earned Gamerscore and Achievements will indeed carry over from Xbox 360. Gamers can continue to earn achievements by playing their favorite games. -

Q: If I use my current gamertag on my Xbox One, can I still use the same Gamertag on my Xbox 360?

A: Yes. You can use your current Xbox Live Gamertag on Xbox One and Xbox 360.

Q: Are avatars coming to the new console? If so, are you introducing anything new for them?

A: We are making the new system more personal, putting you at the center of all your games, TV and entertainment. To do so, Xbox One leverages your natural identity while continuing to have avatars as an important part of your identity. We will share more in the coming months.

Q: How will avatars work in Xbox One and will my avatar items carry over?

A: Xbox One leverages your natural identity while continuing to have avatars as an important part of your identity. We’ll share more in the coming months.

Q: Will my avatar still be available on Xbox.com?

A: Yes, nothing will change with your avatar on Xbox.com

Q: How many people can be signed in to Xbox Live on a single Xbox One at one time?

A: We made that simple, it’s virtually unlimited. Our vision is to extend the great benefits of Xbox Live Gold membership to anyone in your home.

Q: Will there be beacons on Xbox One?

A: The introduction of Smart Match brings with it an advanced party system, expanding parties from eight to 32 players and putting them at the heart of the system. These parties provide the easiest ways to find people to play with.

Microsoft Points Transition

Q: Are Microsoft Points going away?

A: We continuously listen to feedback from our subscribers, and the ability to conduct transactions in local currency is something that they want. We are excited to announce that as part of the fall 2013 update, Microsoft Points will be retired, and transactions will take place using local currency. This change will make it even easier for Xbox LIVE subscribers to access and enjoy the games, movies, music and other great content they love.

Q: Why are you making this change now? Is it because of negative feedback towards Microsoft Points?

A: The ability to buy and rent content using local currency is something that the Xbox Live community has told us they want. We hope this change will make purchasing the latest games and entertainment on Xbox Live even simpler for subscribers.

Q: When will this happen?

A: The transition from Microsoft Points to local currency for Xbox Live Marketplace transactions will happen in the fall 2013 Xbox Live update. Stay tuned for more information on specific timing.

Q: What happens to my Microsoft Points?

A: When the transition takes place, the balance of Microsoft Points in an account will be retired and the customer will be given an amount in local currency that is equal or greater in Marketplace value. That value will be stored in your account and can be used similar to Microsoft Points to make purchases in the Xbox Live Marketplace.

Q: How will you ensure that the transition to my local currency is equivalent to what I paid for my Microsoft Points?

A: In order to make this a seamless experience for our customers we considered many factors to help ensure our customers received equal or greater Marketplace value in the transition.

Q: Is this transition in preparation for Xbox Live on Xbox One?

A: The ability to buy and rent content using local currency is something that Xbox LIVE subscribers have told us they want and we’re excited to deliver this change for them on Xbox 360 and when we release Xbox One.

Xbox Live Dashboard

Q: What is Snap?

A: Snap lets you do two activities on Xbox One at the same time, on the same screen, like Skype with friends while playing your favorite game or watching the playoffs while managing your fantasy football team.

Q: Can you Snap two games side-by-side?

A: The Xbox One architecture focuses the power of the console’s Xbox operating system on a single game at a time. Side-by-side gameplay will not be supported. However, the new generation of Xbox Live enables switching between Xbox One games in a flash, so no matter what you’re in the mood to play, it’s right there when you want it. Snap lets you do two different activities on Xbox One at the same time, on the same screen, like host a Skype video call with friends while playing your favorite game or watching live TV while Smart Match finds your ultimate multiplayer match-up.

Q: Are you able to personalize the dashboard, per person?

A: Yes. Xbox One understands the unique likes and interests of each person in your family and will serve up relative content including TV, games, music and movies. You will also have frequent updates with live tiles on Skype to view messages and incoming calls.

Q: Will there be advertisements built into the dashboard like Xbox 360? How many?

A: We designed the Xbox One dashboard to make your favorite games and entertainment even more front and center. Advertisements will not be visible on the home screen, so you only see what’s most important to you.

Q: What are you saying to advertisers interested in Xbox One?

A: For advertisers looking to reach their audience today, we offer creative ways to engage with the 48 million active Xbox Live members on Xbox 360, as well as 100 million PCs or devices with Xbox on Windows.

GENERAL XBOX ONE SPECS

Q: What are the specs of Xbox One?

A: Xbox One provides more power than the Xbox 360 to create and consume the greatest games. Inside the box, we’re going from 500 million transistors to 5 billion. We’re going from 512 MB of RAM to 8 GB of RAM. In addition, for every Xbox One in the living room, we put the equivalent of three more in the cloud—so developers can create characters and living worlds that were previously not possible.

Q: How big is the hard drive?

A: Xbox One includes a built in 500GB hard drive and unlimited storage in the cloud.

Q: Can you replace the hard drive on Xbox One?

A: Xbox One includes a built in 500GB hard drive and unlimited storage in the cloud, or you can also add storage as you need it using a USB 3 attached external drive.

Q: Can I use my own hard drive for additional storage?

A: Yes. Xbox One lets you add storage as you need it using a USB 3 attached external drive.

Q: Does it play Blu-ray movies?

A: Yes. Xbox One will play Blu-ray discs.

Q: What chips are in your system?

A: AMD is our primary partner for the custom silicon that makes up our GPU/CPU SOC that is the heart of Xbox One.

Q: Will you support 4K?

A: We are delivering a home entertainment system for the next generation and aspiring to deliver the fidelity of tomorrow. With games, we will have the option of running native 4K or upscaling to 4K.

Q: How will you fully power down Xbox One? Do I have to unplug it or is there a power button?

A: Xbox One has a power button that allows you to turn the system all the way off, using the “Xbox nexus” on the front.

Q: The last time you launched a console you were plagued with hardware problems such as the red ring. What assurances should consumers have that you have fixed your manufacturing problems?

A: There’s no doubt we had some challenges at the launch of Xbox 360. We couldn't be more proud of the consoles we’ve been building for years. Our track record is proof of the culmination of years of continuous innovation in design, testing and learning. We are confident we are building a high quality product.

MARKET AVAILABILITY

Q: When will Xbox One be released?

A: Xbox One will be available in 21 markets around the world in November 2013

Q: What markets will Xbox One be available when you launch in November?

A: We will launch Xbox One in November in 21 markets around the world including:

* United States

* France

* Netherlands

* Canada

* Germany

* Switzerland

* Mexico

* Spain

* Russia

* Brazil

* Italy

* Sweden

* Australia

* Ireland

* Norway

* New Zealand

* Belgium

* Finland

* United Kingdom

* Austria

* Denmark

Q: What about XX country? When will Xbox One be available there?

A: We plan to launch Xbox One in our other Xbox markets later next year.

Q: Will you be taking pre-orders for Xbox One?

A: To reserve your Xbox One system today, visit www.xbox.com/reserve for participating retailers.

Q: What are the incentives to pre-order Xbox One?

A: To celebrate the launch of Xbox One, we are introducing a special limited edition commemorative bundle in 21 markets around the world. Reserving the commemorative bundle will guarantee that you’ll be able to play the new system on Day One, and each bundle will include an Xbox One in premium black packaging, a limited edition Xbox Day One wireless controller, as well as unique Day One Achievements.

Q: What’s included in the special commemorative SKU?

A: Each bundle will include an Xbox One in premium black packaging, a limited edition Xbox Day One wireless controller, as well as unique Day One Achievements.

Q: What SKUs will be available at launch?

A: Xbox One will launch globally this November, and will include Kinect, a 500GB hard drive and one wireless controller.

Q: Why are you including only one SKU? With Xbox 360 you had a variety of options including hard drive size and with or without Kinect?

A: The all new Kinect is now an essential and integrated part of the platform. By having it as a consistent part of every Xbox One, game and entertainment creators can build experiences that assume the availability of voice, gesture and natural sensing, leading to unrivaled ease of use, premium experiences and interactivity for consumers. In addition, consumers no longer need to worry about the size of their hard drive because Xbox One includes a built in 500GB hard drive and unlimited storage in the cloud. There is also the option to add storage as you need it using a USB 3 attached external drive.

Q: Will there be region restrictions for games on Xbox One?

A: Similar to the movie and music industry, games must meet country-specific regulatory guidelines before they are cleared for sale. We will continue to work with our partners to follow these guidelines with Xbox One.

Q: What about gray markets?

A: Building out distribution and retail channels in new markets is a costly endeavor, and is done based on a variety of factors. While seemingly simple, it often involves regulatory and other local compliance approvals in each market where a console is sold. As such I can’t comment on availability beyond the markets listed in today’s release.

PRICING

Q: How much does Xbox One cost?

A: Xbox One will start at $499, €499 and £429* (MSRP).

* Price for U.K. and European Xbox One launch bundles includes tax.

Q: Why is Xbox One so expensive?

A: We feel Xbox One is competitively priced to support our full lineup of blockbuster games that we showcased here at E3, as well as the amazing, new possibilities the Xbox One platform opens up in the living room.

Q: Why did you make Kinect a requirement? Is the console $100 more expensive than the PS4 because of Kinect?

A: We do not break down pricing by components, but feel Xbox One is competitively priced to support our full lineup of blockbuster games that we showcased here at E3, as well as the amazing, new possibilities the Xbox One platform opens up in the living room.

Q: Will you offer an Xbox Live subscription model for a cheaper console like you currently do with Xbox 360?

A: We are very excited about the interest we’ve seen in terms of consumer engagement with our retail partners after we announced Xbox One, and believe that $499 is a great value given the premium games and entertainment that are delivered in this system. We are always exploring new offers, but have nothing further to share at this time.

Q: Similar to Xbox 360, will you offer special value bundles with Xbox One?

A: At this time we’ve only shared the launch price for Xbox One, and don’t have anything further to share at this time.

Q: What accessories will ship at launch and how much will they cost?

A: We will have more to share about accessories for Xbox One over the coming months.

Q: How much will standard retail games for Xbox One cost?

A: We are excited to share more over the coming months, but we don’t have anything further to share at this time.

BACKWARDS COMPATIBILITY

Q: Will Xbox One be backward compatible with existing Xbox 360 games?

A: Xbox One hardware is not compatible with Xbox 360 games. We designed Xbox One to play an entirely new generation of games—games that are architected to take full advantage of state-of-the-art processors and the infinite power of the cloud. We care very much about the investment people have made in Xbox 360 and will continue to support it with a pipeline of new games and new apps well into the future.

Q: What about the digital content such as movies and music that I purchased?

A: Xbox Video content purchased via Xbox Live Marketplace will be available to download and use on Xbox One.

Q: Will I be able to play my digital Xbox 360 games?

A: Xbox One hardware is not compatible with Xbox 360 games. We designed Xbox One to play an entirely new generation of games—games that are architected to take full advantage of state-of-the-art processors and the infinite power of the cloud. We care very much about the investment people have made in Xbox 360 and will continue to support it with a pipeline of new games and new apps well into the future.

Q: Will my existing Xbox 360 accessories work with Xbox One?

A: Xbox One was designed from the ground up with entirely new technology to deliver a new generation of experiences for both games and entertainment. For example, the Wireless Controller will connect to the console using high speed data transfer to enable higher fidelity headset audio and future controller add-on experiences that are not possible with Xbox 360 wireless technology. Additionally, the all new Kinect sensor’s ability to locate the wireless controller is dependent on new technology. In order for Xbox One to deliver robust, meaningful gaming scenarios for all users across all experiences, only Xbox One controllers and accessories will work with the new console.

SECURITY/ENFORCEMENT

Q: Account security and harassment are big issues with Xbox Live. What have you done to improve this with Xbox One?

A: We are completely redesigning Xbox Live to build on what is awesome about the service now, and fix features that we want to improve such as matchmaking and reputation. We place great importance on the safety and security of our customers and we will have more to share about our ongoing work in this space over time.

FAMILY SAFETY

Q: Will Xbox One have parental controls?

A: We have a strong track record of building some of the most advanced family settings in the entertainment industry and Xbox One will be no different. We will have more to share about specific family settings and features over time.

SUPPORTING E3 Q&A

XBOX LIVE GOLD

Q: Will I need Xbox Live Gold to access entertainment apps on Xbox One?

A: Like Xbox 360, some applications will be available to all Xbox Live members, such as Xbox Video, while others will require an Xbox Live Gold membership.

Q: Will my current Xbox Live Gold membership work with Xbox One or will I have to buy a new one?

A: You do not need to buy a new Xbox Live Gold membership. Your current membership will work on both Xbox 360 and Xbox One.

Q: How is Xbox Live Gold membership different on Xbox One? What is included in the membership?

A: An Xbox Live Gold membership offers a premium interactive entertainment service on Xbox One that spans across games, TV shows and movies, music, sports and more. Xbox Live Gold provides the best multiplayer gaming experience. As a Gold member, gamers will get premier member benefits including fast matchmaking, instant switching between games and entertainment and the ability to capture, edit and share gameplay via Game DVR, Upload Studio and Twitch. Xbox Live Gold also offers an all in one entertainment experience with an enhanced with a programming guide, Skype video and voice calling and intuitive browse and search capabilities powered by Kinect.

We’re also announcing today a new benefit for Gold membership on Xbox One is the ability for anyone in your home to access many Xbox Live Gold benefits on your Xbox One at no additional cost. And the primary Xbox Live Gold membership travels with you to any Xbox One system.

Q: How much will Xbox Live Gold cost on Xbox One?

A: Xbox Live Gold will remain the same price starting at $5 per month (USD) on Xbox One, which your Gold membership works on any Xbox One and Xbox 360 anyone in your home can access most Gold membership benefits at no additional cost.

Q: Will Xbox Live on Xbox One have a Silver membership offer, and if so, what benefits does this membership tier provide?

A: Xbox Live is free to any system owner with a broadband Internet connection and includes access to a robust catalog of gaming content on Xbox Marketplace, movies and TV shows on Xbox Video, personal profiles and Achievements and in certain regions, HDMI pass-through will enable you to watch live TV from your cable, telco or satellite set-top box through your Xbox One. You can also turn your smart device into the ultimate companion with Xbox SmartGlass.

Q: Can a household purchase one Xbox Live Gold subscription and share between multiple family members? Do you have a Family offering?

A: With the purchase of Xbox Live Gold on any Xbox One anyone in your home can access Xbox Live Gold benefits on your Xbox One at no additional cost.

Q: Does the Xbox Live Gold extension to others in the home work for Xbox 360? Is this a way to drive customers to purchase Xbox One?

A: No. Xbox Live Gold membership remains the same on Xbox 360 and will continue to offer members access to the best online gaming service and entertainment network in the industry.

Q: Did you discontinue the Xbox Live Gold Family Pack because of the new Xbox Live Gold offering?

A: We’re continually evolving our products and services and are excited to extend Xbox Live Gold to anyone in the home on Xbox One.

Q: If I have one Xbox Live Gold membership, can I use it for both Xbox One and Xbox 360?

A: Yes. Xbox Live Gold membership will work on both Xbox 360 and Xbox One.

Q: How do I purchase Xbox Live Gold on Xbox One?

A: Xbox One owners will be able to purchase 12-month and 3-month Xbox Live Gold memberships at major retail stores and online at Xbox.com.

Q: Will you offer a free trial of Xbox Live Gold when I purchase an Xbox One console?

A: A one-month Xbox Live Gold membership is included for free with every Xbox One purchase.

Entertainment Apps

Q: Will entertainment content be region specific?

A: Available content and features vary across regions. We will have more to share regarding regional availability at a later time. –

Q: What will happen to current apps on Xbox 360?

A: Existing entertainment apps will remain on Xbox 360, and current and future partners will be able to create new apps for Xbox 360. With more than 76 million Xbox 360 consoles sold, we will continue to support Xbox 360 as an important part of Microsoft’s entertainment offering – that includes adding new content to the service and ensuring Xbox Live on Xbox 360 remains one of the best places to play games and enjoy your favorite entertainment.

Q: Can partners continue to release new apps on Xbox 360 after Xbox One launches?

A: Yes. We will continue to support Xbox 360 as an important part of Microsoft’s entertainment offering ensuring Xbox Live on Xbox 360 remains one of the best places to play games and enjoy your entertainment.

Q: Why should I use Xbox One to watch entertainment if there is historically more content on Xbox 360?

A: As with any new system, we understand that Xbox One will not launch with the full catalogue of entertainment content that the Xbox 360 platform has built up over the past decade. However, Xbox One will bring you closer to the entertainment that is available. Xbox One has the ability combine your favorite TV channels, on-demand content and the entertainment apps that are available into one experience. Also, because Xbox Live is powered by the cloud, you can jump back and forth between games, TV, music and apps instantly and effortlessly and Snap apps side-by-side to do two things at once.

Q: Can Xbox One access the Web? Will you have an IE app?

A: We will offer Internet Explorer for Xbox One. Use your voice to browse your favorite sites with ease or use Xbox SmartGlass on your phone or tablet to control your experience.

Online Multiplayer Gaming

Q: Can I play online multiplayer with players still using an Xbox 360?

A: No. Because Xbox One hardware and the new services of Xbox Live were designed to power next generation experiences (not compatible with Xbox 360), multiplayer cross generation will not be available to ensure the best possible experience for all gamers.

Q: How many players can access a game simultaneously?

A: We wanted to provide game developers the most flexible and powerful multiplayer system possible, even providing them with free cloud computing power. The number of players that can access a game simultaneously are limited only by how the game is designed.

Q: What is Smart Match? How is this different than traditional matchmaking?

A: Smart Match on Xbox One is matchmaking evolved. It’s smarter, faster and optimized to help you play with exactly the people you want, when you want. The smarter, asynchronous matchmaking system means no more waiting in lobbies as your console is your lobby. Your Xbox Live reputation plays a valuable role, rewarding healthy participation while helping eliminate troublemakers and cheaters.

Q: How does the new reputation system work? Do players take a more active role in policing or is this a behavior tracking algorithm?

A: We’ve updated the algorithms for monitoring behavior on the system, expanded scoring elements, engaged our enforcement team and created requirements for games to take reputation into account. The reputation system is built on a model that accounts for how a player behaves and whether they positively or negatively affect others. As long as other players or the titles are not reporting a player, you will maintain a positive reputation.

Q: How can gamers get involved in monitoring or regulating the Xbox Live community?

A: Xbox Live members can provide positive feedback on good community members or block or report violators. Each member now has a role in marshaling an advantageous Xbox Live ecosystem for everyone. Similarly, game titles will be able to report community violations as well.

Q: What is “reputation” and what does it mean for gamers?

A: Your Xbox Live reputation plays a valuable role rewarding healthy participation while reducing troublemakers and cheaters. A unified system across Xbox Live and all of your games allow you to have much more control over who you play with. The better your reputation, the more people will want to play with you.

Q: How can you fix your reputation if you’re flagged with a negative reputation?

A: The easiest way to avoid a negative reputation score is be a positive and healthy member of Xbox Live. Xbox Live members will receive infraction warnings if their reputation is flagged as unsportsmanlike or derogatory. These members may be able to reverse their negative reputation by following the Xbox Live guidelines.

Q: What’s the difference between Party Chat and Game Chat?

A: Party chat exists only between you and your designated friends that you invite into a party. Game chat is established for all players involved in a multiplayer engagement. The new party system also helps you seamlessly transition back and forth between Party Chat and Game Chat.

Q: Can I party chat or game chat between Xbox One and Xbox 360 Live users?

A: No. Because the new services of Xbox Live and the all new Kinect were designed to power next generation experiences (not compatible with Xbox 360), party chat and game chat will not be available between Xbox One and Xbox 360 Live members.

Q: What’s a “party”?

A: A party is the core unit of online multiplayer gaming on Xbox One. You have complete control over the group by creating private sessions or inviting friends of friends to join.

Q: What’s a “party scout”?

A: A party scout sets up and manages parties for a group reducing the amount of waiting time for the other party members.

Q: What’s new with Achievements on Xbox One?

A: New Achievements on Xbox One will become dynamic and changing. They tell your personal story of how you play, not just what you’ve done and will continue to reward players in new ways for skill, participation and time-based challenges.

Q: What’s Game DVR?

A: With Game DVR, it’s easy to capture your greatest game moments, then share them with your friends. We will also provide consumers with tools to edit and create videos, and because each capture is automatically tagged with contextual game data, game creators will be able to use the captured clips in-game. Xbox One keeps a rolling record of your most recent gameplay, so you can share replays with friends or check out your friends’ replays of their best move.

Q: Where can I share my Game DVR clips?

A: Game DVR clips can be added to your Xbox Live profile and shared with friends.

Q: What is Upload?

A: Upload* is a new gaming and entertainment experience in Xbox One that, by making use of our Game DVR functionality, enables users to show off many of their greatest gaming moments in their own personal way. With Upload, users not only get a powerful, easy to use video editing tool, the Upload Studio, but also a destination where users can access their own content and see what others have created.

*Available with supported games

Q: Is this app behind Xbox Live Gold?

A: With Xbox Live on Xbox One, we deliver a premium entertainment service you can’t find anywhere else, providing interactive experiences that span across games, TV shows and movies, music, sports and more. This includes Upload Studio, which will be available to all Xbox Live Gold members.

Q: What kinds of editing features does Upload Studio have?

A: Upload Studio allows you to personalize your video clips using a suite of editing tools, including clipping, voice over, slow motion, picture in picture, skins, bookends, some music and others. Players will also be able to choose from a selection of editing templates available to them in Upload Studio.

Q: What is Twitch on Xbox One?

A: With our exclusive partnership with Twitch, you can broadcast your Game DVR highlights to all corners of the globe, instantly stream your gameplay on Twitch, one of the world's largest platforms for the live streaming of games and game highlights.

Q: Where will Upload be available?

A: Upload and Upload Studio will be available in all countries where the Xbox Live service is available.

Xbox Live Games (Digital)

Q: Will arcade games be available on Xbox One at launch?

A: Yes, arcade games will be available on Xbox One at launch.

Q: How many arcade titles will be available on Xbox One at launch?

A: We look forward to sharing more details at a later time.

Q: If I purchased an arcade game on Xbox 360, will I be able to play it on Xbox One?

A: We saw great consumer response to digital titles on Xbox 360, which can continue to be played on Xbox 360 consoles. We are exploring ways to bring gamers’ favorite content to Xbox One, but do not have any additional information to announce at this time.

Q: What is your free to play strategy?

A: We are proud to have great free to play experiences on for Xbox Live Gold Xbox 360 and are exploring a variety of business models for games on Xbox One.

TELEVISION

Q: Do I need to have a specific cable or satellite TV provider to watch live TV on Xbox One?

A: Our goal is to enable live TV through Xbox One in every way that it is delivered throughout the world, whether that’s television service providers, over the air or over the Internet, or HDMI-in via a set top box (as is the case with many providers in the US). The delivery of TV is complex and we are working through the many technologies and policies around the world to make live TV available to all markets where Xbox One is available.

Q: Who are TV broadcast partners for Xbox One? Why haven’t more Xbox 360 TV partners made the move to Xbox One?

A: We’re in continued discussions with a broad set of content providers and owners but we don’t have anything to announce at this time.

Q: What is HDMI pass-through and how does it work?

A: HDMI pass-through enables you to watch live TV from your cable or satellite set-top box through your Xbox One, taking the pain out of switching inputs. HDMI pass-through is a common industry term for relaying the signal from an HDMI source device to a TV or other display device. Xbox One will feature this capability, which will ultimately allow Xbox One to serve is your all-in-one entertainment system.

Q: Do I need to buy a separate box in order to watch live TV on Xbox One?

A: No, HDMI pass-through enables you to watch live TV from your cable or satellite set-top box through your Xbox One.

Q: Is the HDMI pass-through function compatible with set top boxes used by broadcasters in my market? E.g. HDCP protection, etc.

A: Xbox One is HDMI certified, so as long as the stream is HDCP protected (as any HDMI standard compliant device must be) Xbox One will be able to pass that signal through.

Q: Will Microsoft be working with local broadcasters to retrieve the program schedules shown in the OneGuide?

A: Information that appears in the OneGuide has been created and licensed by Xbox, and works in conjunction with video services that consumers subscribe to from cable and satellite companies. Our goal is to ensure that information in the OneGuide accurately reflects local programming in any region where OneGuide is available.

Q: Will I be able to access DVR content from my cable box on my Xbox One console?

A: On your Xbox One console you will be able to access and use your cable or satellite set-top box DVR service via HDMI pass-through. We look forward to sharing additional details about TV experiences as we get closer to launch.

Q: Does Xbox One have a built-in DVR?

A: No, at launch Xbox One will not provide any built-in DVR capabilities. On your Xbox One console you will be able to access and use your cable or satellite set-top box DVR service via HDMI pass-through. We look forward to sharing additional details about TV experiences as we get closer to launch.

Q: Doesn’t HDMI pass-through use MVPDs’ services without their approval?

A: HDMI pass-through is a widely known technology and is used in many audio-video receivers to pass content from a set top box through to a television. Xbox One functions similarly, providing the benefits of an all-in-one entertainment device.

Q: Does Xbox One replace cable subscribers’ cable boxes?

A: No. To access live TV content from many of the top networks in the U.S., for example, consumers still need a cable, telco or satellite subscription. Xbox One provides a complementary service and wide selection when it comes to your digital entertainment. We remain focused on bringing your favorite entertainment to live with unique interactive experiences. Xbox One lets you to view all your channels from your television service provider, while eliminating the need to switch between inputs.

Q: Can cable subscribers use Kinect to control their cable box with their voice and gestures?

A: Yes, with Xbox One and OneGuide you can use Kinect to change channels or search for your favorite channels with your voice or gesture if your Xbox One is connected to your cable or satellite set-top-box.

For international press: Some features will only be available in the US at launch.

Q: Do you need agreements with MVPDs to deliver live TV through Xbox One?

A: We will share more details about our live TV experiences as we get closer to launch.

Q: Do you need agreements to deliver a fully integrated Xbox Programming Guide?

A: Yes, we license Xbox Programming Guide data from a third-party provider.

Q: Do you need agreements for voice control to work with live TV?

A: No. Connect your cable or satellite box from your television service provider to your Xbox One via HDMI-in to watch TV through your Xbox.

Q: How will you deliver live TV in Europe and the rest of the world?

A: Consumers around the globe access live TV in their homes a number of different ways. We’re focused on delivering TV integration solutions that complement existing consumer setups starting first with HDMI pass-through. We’ll continue to explore options for adding more TV experiences over time. Microsoft is committed to bringing live TV through various solutions to all the markets where the new Xbox will be available, but we have nothing further to announce at this time.

Q: Do you have an “over the air” OTA plan?

A: Yes. Our vision is to enable live TV through Xbox One in every way that it is delivered throughout the world, whether that’s television service providers, over the air, or over the Internet. Unlike games where you can create a single technology that largely works around the world, the delivery of TV is very complex and we are working through the various technologies and policies around the world in order to make live TV available to all markets where Xbox One is available. This is a priority for us and we’ll share more details about our plans for live TV delivery over time.

Q: What’s “Trending”? How is this content aggregated?

A: As Xbox One delivers deep social integration and a modern architecture, it can also view how games, movies and TV shows are trending with the Xbox community. With Trending, you will be able to see an up-to-the minute view of what TV shows are most popular on Xbox LIVE.

KINECT

Q: Why require Kinect with every Xbox One?

A: The all new Kinect is now an essential and integrated part of the platform. By having it as a consistent part of every Xbox One, game and entertainment creators can build experiences that assume the availability of voice, gesture and natural sensing, leading to unrivaled ease of use, premium experiences and interactivity for consumers.

Q: How much more powerful is the new Kinect sensor?

A: We built the new Kinect from the ground up with entirely new technology to increase its performance compared to Kinect for Xbox 360. The Kinect sensor includes improvements in the fidelity of depth vision for better precision in gameplay, 1080P video quality for improved video communication via Skype, an enlarged field of view allowing more players to get in on the fun, and dramatically improved audio fidelity enabling better response to speech commands and cutting through room noise over Kinect for Xbox 360.

Q: Which countries will receive voice at launch?

A: Our vision is to bring conversational voice control and voice search to every country where we sell Xbox. Today on Xbox 360, we offer voice control and voice search in 13 countries, and we’re working hard to bring voice to new countries. We’ll share specific details for conversational voice control and voice search as we get closer to launch.

Voice Control and voice search on 360: United States, United Kingdom, Canada, France, Australia, Spain, Italy, Mexico, Ireland, Germany, Japan, New Zealand, Netherlands (voice control only), Austria (voice search only)

Q: Can I use the Kinect for Xbox 360 sensor I already have for Xbox One?

A: No. We designed the new Kinect sensor and console to work seamlessly together. The new sensor includes revolutionary technology giving it 10 times the performance of Kinect for Xbox 360. With features like full 1080p HD video, an improved microphone array and audio processing for accurate voice control in your living room, the new Kinect is part of what marks a new generation of games, TV and entertainment.

Q: Will there be gesture-based games?

A: Xbox One is built from the ground up with the new Kinect sensor integrated into the system. Controller-free technology is one of many ways to interact with both games and entertainment, including a best in class controller, voice, gesture, SmartGlass, etc. We don’t envision a world in which we have gesture-based and controller-based games, but rather a world in which the gamer is at the center of an immersive, cinematic experience, interacting with their content through whatever combination of user inputs makes the most sense.

Q: What does “IR built in” mean for user experience?

A: With IR built in, the new Kinect sensor is able to identify your body movement, recognize you and even respond to your voice in a more accurate way than ever before. With an HD camera, wider field of view, increased precision and speed, and the addition of Skype to our platform, the new Kinect will provide game creators a richer canvas on which to create.

Q: Do you have plans to integrate Kinect into Windows?

A: We don’t have any details to share about future integration today. We’ll have more to share on that soon.

Q: Are there playspace requirements for the new Kinect?

A: The new Kinect offers a 60 percent increase in field of view, which enables a wider play space, the ability to play closer to the sensor and better tracking of players of a variety of heights in a wide variety of living room environment from large western living rooms, to smaller spaces typical Europe and Asia.

CONTROLLER & ACCESSORIES

Q: Will the Wireless Controller be included with Xbox One as a pack-in accessory?

A: All Xbox One consoles will ship with both the new controller and the new Kinect.

Q: Why couldn’t XXX be forward compatible?

A: Wireless controllers: To help make the gaming experiences on Xbox One truly next generation, we created a new wireless controller that makes gaming more immersive, comfortable, and precise. This new controller will include Impulse Triggers for more immersive gaming. The wireless communication method between the Xbox One console and the Wireless Controller has been improved to allow for higher speed data transfer. This is to deliver clearer audio for wired chat headsets and next-generation controller add-ons that will need high wireless bandwidth. Xbox 360 controllers do not have compatible wireless communication technology, Impulse Triggers, and other new features that are needed to have a complete experience on the newly designed Xbox One platform.

Headsets: The Wireless Controller has been redesigned to allow for higher data transfer speed between the controller and the console. This also required creating a new expansion port design for headsets and future controller add-on devices which is different from a standard audio plug input. Xbox plans to develop solutions in the near future to allow consumers to connect many brands of wired gaming headsets to the Wireless Controller for gaming and chat audio.

Charging solutions: The design of the Xbox One Wireless Controller lets AA batteries or the new Play and Charge Kit’s lithium-ion rechargeable battery pack fit inside the body of the controller. This gives users more space for their hands to fit comfortably around the controller. The Xbox 360 rechargeable battery pack, however, will not fit inside the new Xbox One Wireless Controller given the controller’s new shape. The charging cable connection to the Xbox One Wireless Controller is also different. The new cable connects to the controller with a Micro-USB connection which is a more universal design standard. The Xbox 360 Play and Charge Kit’s cable features a different connector type that is not compatible with the Micro-USB controller port.

Q: Will my wired 3PP accessories (controller) work on Xbox One?

A: Today we’re here to talk about Xbox One and the best in class games and entertainment systems we announced on stage Monday. We’ll share more details about accessory compatibility closer to launch.

Q: Can I use my wired 3PP headset with the Xbox One controller?

A: The Wireless Controller has been redesigned to allow for higher data transfer speed between the controller and the console. This also required creating a new expansion port design for headsets and future controller add-on devices which is different from a standard audio plug input. Xbox plans to develop solutions in the near future to allow consumers to connect many brands of wired gaming headsets to the Wireless Controller for gaming and chat audio.

Q: What is the expected battery life of my controller?

A: We are still hard at work product testing and will have more to share at a later time.

Q: Will there be a remote control for Xbox One? / Why is there not a remote for launch?

A: We have several input methods for Xbox One including the Wireless Controller, Kinect voice navigation (in supported markets), and compatible devices with the Xbox SmartGlass app. We will not have a remote control for launch but we are working on remote control for the future and will share more details at a later time. We will also publish our Xbox One infrared remote control codes at launch for existing 3rd party universal remotes to use.

Q: Will you or 3P be making stereo headsets?

A: We are working with 3rd party headset manufacturers to create new headsets that will take full advantage of the Xbox One technology. We will share more details in the future. [Branden Powell to share more details]

Q: Will Xbox One Accessories work with other Microsoft devices such as Windows 8, Windows Phone, Surface, etc?

A: We are evaluating how Xbox One accessories work with Windows devices, but have nothing to announce at this time.

Q: Lay it out for me. What accessories will be available when Xbox One launches?

A: For 1st party accessories, we will have the Wireless Controller, Chat Headset, Play & Charge Kit, and Wireless Controller + Play & Charge Kit bundle. [Please contact Branden Powell for 3rd party accessories]

Q: How many accessories can be connected to Xbox One simultaneously?

A: You will be able to connect at least as many accessories as we did with Xbox 360, if not more. The details on this are still be worked out.

Q: Will you offer an official Xbox HDMI cable? (If so, will it be bundled with Xbox One?)

A: There will be an HDMI cable that comes bundled with the console.

Wireless Controller:

Q: Is the new Xbox One Wireless Controller backward compatible with Xbox 360?

A: No, the new Xbox One Wireless Controller will not work with Xbox 360. The controller features new wireless technology and next-generation features that are not compatible with Xbox 360.

Q: Can I take this controller to my friend’s house and pair it with his/her console as well?

A: Yes, the Wireless Controller can work on any Xbox One console. Controllers that come with the console are preset at the factory to work with that particular console. To pair the controller with a new console, simply make sure both your controller and console are on and press the console’s power button. If necessary, press the enrollment button on the front of your controller.

Q: Is there anything different between the controller that is bundled with the console and the standalone version?

A: No, the standalone wireless controller is functionally the same as the one that comes with the standard console. Special Edition consoles may have controllers that feature unique colors or finishes, but are functionally the same.

Q: Will other manufacturers be making Wireless Controllers for Xbox One?

A: No. Due to wireless security and quality reasons, the only Wireless Controller that you can use with Xbox One will be 1st party Wireless Controllers. This is consistent with the Wireless Controller policy for Xbox 360.

Q: Can accessories which connect directly to the Xbox 360 controller (e.g. Chatpad, wired headset, battery pack) be used with the Xbox One controller?

A: No. We are working on ways to connect wired headsets through a headset adapter device. More details on that will be shared at a later time.

Q: With the improved experience, how does Xbox One controller battery life compare with the Xbox 360 controller?

A: We are still working on that and have no details to share at this time.

Q: Will rechargeable battery packs or charging accessories be available at launch? (If not, why not?)

A: Yes. The Play & Charge Kit will be available at launch.

Q: Will you offer wired controllers for LAN parties and other scenarios where multiple consoles are in close proximity? (If not, why not?)

A: When the Wireless Controller is plugged into the console using a USB to Micro-USB cable, the wireless radio is disabled and wireless controller will function as a wired controller. Communication and power will run through the cable.

Q: Will gamers with accessibility concerns be able to program the Microsoft-manufactured controller to suit their needs?

A: Controller functions or buttons cannot be programmed by the user.

Q: How many controllers can be used with the new system simultaneously?

A: If you connect just Wireless Controllers with no add-ons such as Chat Headsets, you can connect at least eight controllers simultaneously.

Q: Are the two buttons in the middle of the controller still the back and start buttons, or do they have different functionality?

A: The two buttons in the middle of the Wireless Controller are Menu and View buttons. The Menu button (on the right) will bring up context-specific menus, which game and app developers can design to enhance the user experience. The Menu button could also be used in scenarios such as bringing up in-game menus, showing video playback options, and accessing commands on the console’s user interface. The View button (on the left) will change views or provide more information in games and apps. The function of the View button will be driven by developers. Possible uses of the View button include viewing a map during a role playing game, displaying a leaderboard in a first person shooter, and enhancing the navigation of the console’s user interface.

Q: With the addition of trigger rumble, how do you think the controller battery life will be in comparison to the Xbox 360 gamepad?

A: We are still hard at work product testing and will have more to share at a later time.

STINGRAY Q&A

Q: What is the new Xbox 360 you unveiled at E3 (Stingray)?

A: Today, we unveiled the redesigned Xbox 360. It offers an amazing new design and form factor that brings Xbox 360 in line with the look and feel of the Xbox One family. We see this as another indication in our investment and long-term vision for Xbox 360 and its millions of owners worldwide.

Q: When will the redesigned Xbox 360 be available in XYZ country?

A: It will ship in the U.S., UK, Ireland, Canada, and Australia starting Tuesday, June 11. It will launch in other regions this fall, with exact dates to be confirmed later.

Q: Was this a cost saving move for Microsoft?

A: No, we redesigned Xbox 360 to give it a fresh new design and a similar look and feel to Xbox One. Although we’re very excited about Xbox One, we remain dedicated to Xbox 360 now and for years to come.

Q: What is the price of the redesigned Xbox 360? Are you dropping the price of Xbox 360?

A: The redesigned Xbox 360 will be available for the same great price and available in the same value-packed editions: 4GB, 250GB and 4GB Kinect bundle.

Q: Why have you not/do you not plan to drop prices on Xbox 360?

A: Xbox 360 continues to be a great value with a full gaming and entertainment experience starting at $199 (MSRP), which includes access to the largest portfolio of games available and an amazing array of entertainment services.

Q: What content are you launching on 360 to support the ecosystem?

A: We are expecting some of the greatest blockbusters of 2013 and 2014 to come out on Xbox 360 such as Grand Theft Auto, Call of Duty Ghosts, Madden 25 and FIFA 14 and this will add to the largest game portfolio available. This is in addition to an expanding Platinum Hits selection that will start at $14.99 (ERP) starting in September. Our Xbox Live service will continue to expand with more apps to expand the fantastic entertainment experience and we will continue to have an amazing multi-player experience.

Q: Is the warranty changing on this Xbox 360?

A: The warranty will remain the same. Xbox 360 has always included a standard manufacturer’s warranty in each region, including a one-year limited warranty in the U.S. Please check with your local retailer for retailer-specific warranties.

Q: What’s different about the power and eject buttons on the redesigned Xbox 360?

A: The new power and disc eject buttons work with push buttons vs. capacity touch that was on the previous Xbox 360.

Q: Why did you remove the audio out/SPDIF functionality on the redesigned Xbox 360?

A: Most consumers are able to use their HDMI cable for their audio out needs so we opted to remove the audio out/SPDIF port.

Q: Why did you replace the proprietary AVIP composite cable with the standard 3.5MM A/V Cable?

A: We decided to use the 3.5MM jack to provide users with more cable options instead of limiting users to just the Xbox propriety cable used in the past. The 3.5MM cables are commonly used for many household uses and can be easily found in retail stores.