**UPDATE: 19/09/12**

Hi everyone,

As promised I wanted to update you with where we are currently at today. After taking all your feedback on board and lots of internal discussions, we have decided to change the proposed offerings to the following:

£10 goodybag (this is a change to the existing £10 goodybag)

- 250 minutes

- Unlimited Texts

- 1GB Data Allowance (Tetherable) Any usage above this will be charged at 2p per 1MB [changes: unlimited to 1GB limit, allowing tethering]

£12 goodybag (introducing this new goodybag which still includes unlimited mobile internet)

- 250 minutes

- Unlimited Texts

- Unlimited Mobile Internet (Not Tetherable)

Also, I wanted to clarify a couple other points:

- We will allow real time tracking of your data usage within the My giffgaff section of the website, for those on the new £10 goodybag.

- We're working on real time SMS Internet Usage Allowance notifications and we'll have more information closer to the time once we've worked out the technical solutions.

- There is a chance that we will have to review these offerings at a much later date as we see just what impact it has on our data consumption issue.

We have had an overwhelming majority vote for option 3 so far, so with the feedback on board and the way people have voted, we are confident this is the right offering. I want to thank everyone for their contribution, we really couldn't have done this without you!

For now, it would be great to hear your feedback on the changes we have just put forward.

Thanks,

Gregg

Posted here.

Hi all,

We would like to share with you a presentation, embedded below, which will hopefully help explain why we need to review the current situation. We will also share some improvements we will be making to our detection methods and network.

The aim of this consultation is to find the most popular outcome for all of our members, in order for us to do this we need you to:

- Stay on topic

- Avoid posting in a confrontational manner

- Be respectful to other members if they share differing views

Once the consultation has ended on the 20th of September we will review all comments, feedback and poll results and then follow up with another blog outlining the agreed changes.

As you can see, the timings are tight as we have to sign off the solution by the 20th so that we can then get it developed, to help set expectations; depending on which option is selected it will likely take around 4 weeks to have the solution ready for launch.

So, to help steer this conversation, the topics that we're discussing here:

1) Which of the 3 options would be preferred - please note, these options were the result of literally 100's of options that we researched. These 3 options were the most popular and the ones that were deemed commercially viable. Also to clarify, for the goodybags with the set MB allowance we would allow tethering.

2) How should we involve those that aren't on the forum - initial thought was to send a newsfeed/ SMS or email on Wednesday, with a poll from Wednesday. Regarding the poll, the Community can vote on which choice they prefer. We will be keeping a close eye on this poll for any suspicious voting. We will also be sending out emails to all members this week too, pointing them towards this thread to ensure everyone is given a fair chance to contribute.

3) Next steps, notification etc - once decided from the 20th September our technical teams will be able to advise when they can have a solution ready. We'll give 30 days notice prior to the changes happening. Any suggestions for improvements to these communications are of course welcomed.

Please note: We have been as open as possible with the information, please remember that we're a competitive market and therefore it isn't possible to share all information publicly. As mentioned we've conducted research testing literally 100's of options and we've presented the best of the options - which we're asking you to discuss.

I'll be keeping an eye on the thread, and will be providing a regular summary here in this initial post and a follow up blog next week which will conclude this consultation on the 20th September.

Thank you in advance for your contributions,

Gregg

For those unable to view the slideshare presentation, jtemplar has kindly posted the slides as images here: http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Mobile-Internet-Community-Consultation-Slideshow-Images/td-p/5918882

Also, for those who wish to view a text only version, please check jtemplar's post here: http://community.giffgaff.com/t5/Contribute-Innova tion-Promotion/Mobile-Internet-Community-Consultat ion-Text-Version-Formatted/td-p/5924828

Updates on the thread: