Oh, I had to fight them one time to have them keep our S so I am not surprised. They didn't complete a requested repair (ignored that line item it appears), so when we said we would just leave the car until they completed the original repair, they said no and that they weren't allowed to keep cars; we would need to make another appointment.Since this was thetime we had the car in for this exact issue only to have it not fixed the prior times, we told them nope, you figure out how to keep the car, we are leaving it until it is done, period. The dumbest thing about the whole saga was the repair they couldn't manage for all those visits was just a replacement of the T decal on his trunk lid. Maybe a 5 minute job? Took them another day, but they finally got that decal on.That particular saga was the one where my husband was an inch away from selling his S and buying an ICE. The sheer incompetance for a simple decal repair was astounding. It involved 2 mobile service visits, one mobile service no show, one service center visit and one late night argument with an SA to keep the car and PLEASE just put the decal on so we don't have to deal with it anymore.