Dear all users.

First of all we are VERY pleased with the attention coss.io have gotten over the past few weeks. We also understand that this sudden growth can cause some frustration. When volume shoots up 30 times within few days, the amount of KYC ‘s also shoots up, the amount of customer service requests shoots up, and the pressure on the platform shoots up.We like to refer to this as a luxury problem, but we are fully aware of the concerns that things takes a bit longer. We are in the process of expanding the team with multiple positions , but to get quality people onboard is not done over night. Please bare with us, during this period. We are 100% committed to the cause and the entire team is more or less working 24/7, but we are playing catch up right now, and we are fully aware that we are not in a position to deliver according to our own standards, and to what the community should expect. We are trying to keep our moderators up to speed on the most pressing queries here on slack, because by being understaffed at the moment, we need every available person on deck, and we are all wearing multiple hats at this time. We will get back, much stronger and better than ever before, and we are doing our utmost to get there as fast as possible.Sorry for any inconvenience caused during this period. We really appreciate our community here and we aim to deliver what you all deserve,