



Our Emergency Response Team has been hard at work combing through the new features of ServiceNow’s Crisis Management applications . We have developed an Implementation Guide to help the communities that we live in quickly respond to the COVID-19 pandemic.





About the ServiceNow Applications

The Emergency Response Operations application optimizes staff and resources to support emergency response for public agencies and other organizations.





The Emergency Outreach application provides a mechanism for employees and contingent workers with access to your ServiceNow application to report their health status.





The Emergency Exposure Management application helps identify and manage exposure risk when an employee is diagnosed with an illness.





The Emergency Self Report enables employees to report illnesses and readiness to return, and initiates workflows to help managers respond.





About the Guide

Our ServiceNow Emergency Outreach Deployment Guide provides guidance on how to get started. It assumes you have already installed the applications into an existing ServiceNow instance. For information on how to install the applications, visit the ServiceNow documentation website .





















About Cerna Solutions

Founded in 2012, we are a team of 100% US-based ServiceNow experts, dedicated to revolutionizing the place of work. In these uncertain times, we are happy to donate our expertise to impacted communities. If you have a need, we are here to serve.















