Logistics chatbot integrations with other technologies

Chatbots, being themselves an advanced technology, show truly amazing results when integrated with other technologies.

Internet-of-Things

Connected devices are already widely used in logistics companies for warehouse and inventory management.

Various connected devices, such as temperature and humidity meters, sensors, counters send their data informing about changes in the warehouse conditions, out-of-stock items, items added or moved to other places, and of many other things.

When the database storing the data received from the IoT devices is connected to a chatbot, the flow of warehouse management gets even easier.

The chatbot can inform the manager or worker of the shipment arrival, the absence of a particular item, a breakdown of the conditioning system in the warehouse that may result in the goods damage.

Voice recognition

An advanced chatbot with voice recognition can be a valuable addition to a logistics business where workers often are either driving various vehicles or have their hands full.

Voice can become the channel of communication when the worker cannot reach for the smartphone or tablet or must keep their eyes on the highway.

A special skill for Amazon Alexa or Siri (yes, they are chatbots, too!) can open great opportunities.

A forklift operator can drive around the warehouse following the voice directions from the chatbot without stopping and looking at the floor plan. A truck driver can receive navigation instructions from a voice assistant right on the road.

Of course, you may say, there are lots of navigator applications on the market, but a chatbot is something you can “talk” to as well.

At the same time, voice assistants can also help logistics companies to reach their customers, too. The UPS chatbot that we mentioned before responds to plain speech answering delivery-related questions.

Big Data

Chatbots in logistics are an excellent source of information that they can gather quickly, easily and in large quantities.

They can collect and organize data from customers, warehouses, suppliers, vehicles, and personnel. This data can then be analyzed and used for operations planning, machine learning, promotional campaigns.

Based on the data collected during the conversations with customers, chatbots can provide valuable insights into the success of promotional campaigns, the quality of customer experience, the effectiveness of communication channels.

The data received from the chatbot can help to plan future campaigns and tweak the existing procedures to achieve the maximum effect.