In light of recent events, the American Athletic Men’s Basketball Championship at Dickies Arena on March 12 – 15, 2020 has been cancelled. All refunds come directly from the original point of sale. All Session passes will be electronically refunded automatically. If you purchased a Single Session pass at the Dickies Arena Box Office, you will need to return to the box office with your tickets for a refund. If you ordered your tickets online through Ticketmaster.com or Ticketmaster’s Account Manager, you will be refunded within the next 30 business days. No additional action is needed. Your refund will be automatically delivered to the same card used for purchase. If you visited the Dickies Arena Box Office, please return to the box office to process your refund. Ticketmaster is the only authorized seller of tickets at Dickies Arena; if you purchased through a third party resale site, you will need to contact that company directly for a refund. Customers with questions regarding the refund process may contact Ticketmaster or send inquiries to the Dickies Arena box office at boxofficedesk1@dickiesarena.com. Please understand that we will be receiving a large volume of calls and emails, and we ask that you allow us five business days to respond to your specific questions. We take the health and safety of our guests, team members and the community seriously, and we urge everyone to continue to follow guidelines set forth by public health officials.