about two weeks ago, i plugged my phone into charge, and it exploded and burnt my handthe burnand it burnt the phone, so I decided to rma the phone and ship it back to googlehttps://preview.redd.it/b1177773x7u41.jpg?width=728&format=pjpg&auto=webp&s=33d9b4fd4ad22edf9731e164391f6ef342c83ecetwo weeks later, after multiple chats with google specialists, my phone finally arrived today after 5 days of shipping. and much to my dismay, not only was it defective out of the box (screen was completely unresponsive), it didn't include a charger to replace the one that exploded and burnt me. after chatting with 2 google specialists, running through the troubleshooting steps, and 3 hours of our times they told me that they wanted me to return the phone and have it REPAIRED after already getting a refurbished device. after 20 minutes of more talking, they offered me a standard exchange which would entail me another 2 weeks of waiting for another refurbished phone. it legit exploded, burnt me, i waited for over 2 weeks, and the replacement arrived unusable. now they want me to wait another two weeks for a new phone, with them currently shipping me a charger to replace the one that exploded since the replacement didn't come with one. Reddit, can you help me out at all in terms of what to do? thank you in advance! via /r/GooglePixel https://ift.tt/2RXJJ0h April 22, 2020 at 12:37AM