If you know of a bylaw infraction and would like to report it, please call 311 or file a report online.

To help us respond faster, please be ready with the following information:

Your name, address and phone number

The address of the property related to the complaint

A brief and concise description of the complaint

The information you share will remain confidential. No anonymous complaints will be accepted - you must identify yourself.

Complaints made to 311 are assigned a file number and forwarded to a peace officer for investigation. Due to the high volume of complaints registered and limited City resources, it can take several days before an initial visit occurs. Complaints are handled on a priority basis. Priority is given to complaints with a serious public safety implication.

For recurring complaints with the same property, please include the relevant dates to help bylaw officers with the investigation. Learn more about recurring bylaw complaints.​