I don't know what the hell you people at SWTOR are doing. Two days ago, my character, Topknot, had approximately $80,000 credits in his bank. I was playing him up to five minutes before the server reset. When I logged back on after the server reset, he only had 72 credits. I submitted a in-game customer service ticket. When I checked back later for a status, the customer service ticket was no longer there so I assumed you guys had deleted it. So I sent another customer service ticket asking why it was deleted. Later that day I got a phone call from one of your customer service reps who assured me that my ticket had not been deleted but was just invisible until it is resolved. He asked for further details, which I provided and I suggested that he check the game logs for the amount I had right before reset and the amount I had right after reset. Seemed pretty straightforward to me; I mean how does your game know how much money I have each time I log on if it doesn't record what happens with the money. Your rep, advised that he would investigate but that he could not reimburse my credits until he figured out why they disappeared. When I checked my email later that day, I also had an email from customer service in response to my second customer service ticket reassuring me that my first customer service ticket had not been deleted and was being handled. Here is a cut and paste of that email:



"Greetings Topknot,



I am Protocol Droid A0-R1, Human-Cyborg Relations.



I have received your transmission regarding the previous ticket you lodged (ticket no: 4362543) ragrding the restoration of credits you lost during a server reset.



I wanted to make you aware that this ticket is not actually closed, it is in fact with a specialized team and is currently being worked on. The ticket is currently "hidden", hence the reason you cannot see it. It will reappear when a resolution has been reached.



I shall now close this ticket so as not to create a duplication.



Thank you for your continued patience and understanding and we hope to have this



Please do not hesitate to contact us again if there is anything further we can help you with.



Galactic Support is our specialty...



Sincerely,



Protocol Droid A0-R1 (aka Steve)

Star Wars: The Old Republic Customer Service



We would love to hear your feedback on our Customer Service and invite you to fill out the following survey which will help us to continually improve our support!

https://www.research.net/s/TOREN?c=4365392"





Now, today, I got this email from you guys:





"Dear Mark,



Many thanks for your message concerning lost credits during the last patch period.



I have investigated this matter and unfortunately cannot find any evidence of any report being made referring to this issue on this account. I do apologize for any inconvenience and frustration this matter may have caused but I assure you that we are on hand to assist.



If possible, please resubmit the issue you are experiencing, remember to add:



1. The amount lost.

2. A full description of the issue (Were the credits in your bank account, in your characters inventory of tied up in auction sales).

3. When the issue occurred (time and date approx).



With this information, we will be in a much stronger position to assist and investigate this issue. Again, we apologize for any inconvenience and hope a swift resolution can be found.



Please do not hesitate to contact us again if there is anything further we can help you with.



Galactic Support is our specialty...



Sincerely,



George,

Star Wars: The Old Republic Customer Service.





We would love to hear your feedback on our Customer Service and invite you to fill out the following survey which will help us to continually improve our support!

https://www.research.net/s/TOREN?c=4362543"



The first email acknowledges my original customer service ticket and assures me it is being worked on but the second email says you cant' find any record of my reporting it. It's fairly obvious to me from these emails that your customer service is set up to stonewall and hope customers will get frustrated and go away. Further, it's fairly obvious to me that your customer service reps have no clue about how this game actually works; asking me if the credits were in my inventory or in my bank; information, by the way, that I answered over the phone. And since, the customer service rep has no clue how the game works, I believe it's reasonable to assume he doesn't have access to the game to perform any kind of investigation.



I think someone at SWTOR better get on the ball and actually do their job and investigate and get me my credits back immediately. I currently have around 1.5 million credits between my characters, so I think it's reasonable to assume I'm not going to risk getting banned by submitting a false claim for 80,000 credits. On the other hand, I'm not going to continue to play a game that steals from me; and neither are my friends.