Post by ScottF150 » Mon Apr 04, 2016 8:13 am

My F-150 is at Safelite Auto right now having the rear window replaced for the second time since I've owned my F-150. First time was September 2012 with less than 20,000 miles. Defrost was on, smoke emanated from the rear windshield followed by a "pop" and shattered passenger side back (rear) windshield. Ford dealership "fixed" the problem by replacing the back windshield but didn't address the cause, an overheating rear defrost unit.



This second incident occurred on March 21, 2016 with 50,000 miles on the vehicle. I took it to the dealership. They denied the existence of problems with the defrost / window. I Googled and found tons of information / reports. Ford won't admit to an issue and had me report my problem to the NHTSA. Ford WILL NOT issue a recall unless directed to by the NHTSA. I fought to have Ford cover my repairs and after a long two weeks they said they would cover all but a $250 deductible that would be my responsibility. You know, to fix an issue they didn't correct the first time. The dealership then screwed up by ordering the wrong replacement glass, which was actually a blessing. The last time they attempted to replace the windshield they couldn't install correctly and I had rain leak all over my kids in the back seat one stormy day. I called my insurance company to find I have comprehensive coverage with New York State. Glass is covered with no out of pocket or premium increases. Thanks for letting me know (not) Ford Motor Company.



I asked Safelite this morning if they've ever seen this before and they said "lots of times - we've replaced quite a few rear windshields for F-150's, pretty common." They said I should have had Ford replace and I told them how they only reluctantly offered what they did and how they won't admit to the safety issue.



Please, F-150 owners, report this issue to your insurance companies, the NHTSA and complain directly to Ford Customer Service. This is an unnecessary and potentially dangerous problem that FoMoCo needs to address ASAP. I've been loyal to them (1997 Ford Explorer, 2001 Taurus, 2010 F-150), it's time they treated loyal customers with respect and concern for our safety.