Tegan and Sara are pulling the plug on their Warner Records merchandise site, citing a "huge backlog" on orders that they claim is affecting all of the label's other artist stores, with no clear solution in sight. The indie-rock sisters explained their decision to fans in identical posts on social media Thursday (Nov. 7), adding that they will soon launch their own independent merch store instead. Apparently, the backlog includes pre-orders of their ninth studio album, Hey, I'm Just Like You, which was released in September. "Today we’ve asked Warner Records to shut down the Tegan and Sara online merchandise store," the post reads. "Their warehouse is experiencing a huge backlog that is affecting all Warner artist stores and there is no definitive answer about when remaining pre-orders will ship and this is just unacceptable to us. We have requested Warner not take any new orders for Tegan and Sara merchandise as we have lost faith in their warehouse’s ability to fulfill those orders in a timely manner."

READ MORE Tegan and Sara's Time Machine Along with pre-orders of the much-hyped album -- in which the duo re-imagine unreleased demos that they recorded as teenagers -- fans could also previously purchase branded hoodies, T-shirts, a limited edition casette tape of the LP and more. "We have spent our career laser focused on giving you the best quality products, at a fair price, with unique designs created in house by our art director Emy and so to have the Hey, I’m Just Like You pre-order get fumbled so badly pains us," the post continues. "The changes we are making will allow us to have much more control, so we can avoid situations like this happening ever again." According to the post, Warner is offering customers who are still waiting for their Tegan and Sara merch orders a full refund by emailing their order number to teganandsara@wmgcustomerservice.com.