COMMUTERS will receive $20 compensation for a go card glitch which resulted in some accounts being auto-debited multiple times.

Transport Minister Scott Emerson confirmed Translink had received more than 100 complaints from commuters and believed many more people had been affected.

He said the issue followed a fault with the Cubic system which caused go card top-up transactions to duplicate as many as 13-times and show as "pending" on their bank statements.

"A fault caused by go card supplier Cubic linking an incorrect program to the south east Queensland system led to multiple top-up transactions," Mr Emerson said.

"I've been assured the system has been fixed and the duplications have stopped.

"However I've made it clear that this fault was not acceptable."

Mr Emerson said he had directed Translink to ensure that affected customers were compensated with a $20 top-up to their cards.

"The cost of the top up will be met by Cubic," said the Minister.

"I would urge all go card users to check their go card statements and bank statements and contact TransLink if any abnormal transactions have occurred."

The Translink call centre can be reached on 13 12 30.

Originally published as $20 compo handed out after go card glitch