HDFC Bank, the country’s second-largest private one, will be using robots at its branches, to assist customers. Nitin Chugh, their country head for digital banking, said more ‘humanoids’ would be deployed after seeing the response from customers. Then, the scale of work done with these would be expanded.

This is part of an Artificial Intelligence (AI) project it began last year, to improve its technological capability. The bank is looking at using AI to better its customer service, beside marketing, process automation and other aspects. It is also looking at ...