A Winnipeg family who purchased multiple tickets for the Women's World Cup is upset her family won't get to go to all the games because of a no re-entry FIFA policy.

Brooke Horrocks said her husband and her 5-year-old son Cayden went to the afternoon match at Investors Group Field in Winnipeg on Monday between Nigeria and Sweden.

The plan was for her husband to leave the stadium after the match to drop off their son at home, so the adults could go to the game between the U.S. and Australia in the evening.

Horrocks said she was shocked when she was told by FIFA and Ticketmaster officials that wasn't allowed.

"My mother and my father were going to go in the evening, and we basically missed the evening game because we couldn't leave and go back in," Horrocks said.

She said she was told by FIFA that anyone with tickets to soccer matches on the same day were not allowed to leave the stadium and go back in later.

"To me it just makes no sense to not be able to, then have someone else come in for the second match because that's a six hour day," Horrocks said.

"There's no way families with young children are going to be able to stay and have a good time for both matches,"

Horrocks said the no re-entry policy means her family won't be able to go to all the games.

"Seven or eight games, so yeah, half of our tickets will probably not be used," Horrocks said.

In an email statement to CBC a spokesperson for FIFA Women's World Cup Canada said no re-entry is a common policy that exists for sporting and entertainment events worldwide to manage security checks, line queuing, and potential overcrowding.

FIFA said the policy also prevents spectators from leaving the stadium with multiple tickets to bring additional guests in without paying for a ticket while other guests who entered initially remain within the stadium.