Shipment and Delivery. Unless expressly agreed to by the parties in writing, Urban Wood Goods shall select the method of shipment of, and the carrier for, the Goods. Urban Wood Goods may, in its sole discretion, without liability or penalty, make partial shipments of Goods to you.



*Important note. If FREE SHIPPING is offered, this delivery includes only curbside drop-off or dock to dock delivery. For any item that exceeds 96" in any dimension, the buyer may be subject to additional freight charges as the driver will not be able to get it off the truck without additional upgrades and arrangements unless a dock or forklift is present. Please reach out to us for a quote prior to purchasing if you are questioning your delivery logistics.



WHITE GLOVE SERVICE is NO longer available. For free and standard freight delivery, the driver will lower the crate off the truck and ask for signature. The carrier will schedule delivery 24 hours in advance. No other assistance will be provided with standard delivery. Often pieces will exceed 100 pounds and require multiple people to carry and set up. Please make sure to find a friend or two to help you carry your furniture up to your apartment or home or If you require additional assistance please consider arranging and outsourcing additional local labor on site or going through a local moving company to arrange. You will incur additional shipping charges if the delivery renders cannot be met.





Most smaller sized items ship via UPS across the United States in 1-4 business days with no signature required. Please Note that we do not send our packages "signature required". If you would like this option, please let us know in advance when your order is placed. Sometimes, even though we ship signature not required, the UPS driver has the right to leave a call tag instead of the package if they do not feel comfortable leaving the package. Please be aware that orders only ship on business days; we do not offer weekend or holiday delivery.





First Threshold Delivery for Freight: Please expect that a 3rd party delivery company hired by the freight carrier will bring your crate to the first threshold /loading dock or curbside and require a signature. They will not bring it up stairs for you or into your apartment or home or business. If you have an item coming via freight carrier please make sure to find assistance to help you carry your furniture up to your apartment or home. You will be responsible for disposing of the wooden crate your furniture arrives in unless in advance you pay for debris removal via white glove service option. White glove delivery is available if you must have it for a price increase but you must arrange for this with Urban Wood Goods at the time of purchase, or prior to shipment. It is typically a couple hundred dollars more than standard freight. Please contact us at info@urbanwoodgoods.com for more information on the shipment option for your Order.



Large or Oversized Items: Urban Wood Goods advises you to be certain all items that are oversized ie. 8' and above fit into the elevator or through stairwells in your building. Large conference tables may also be built in 2 or 3 sections by client request. Standard Freight Delivery includes transporting the crates to the first threshold or ground floor. WGS available as a shipping upgrade option. Standard Delivery does not include carrying up stairs or into an elevator. Client is responsible for additional movement of furniture beyond first threshold or accepting the responsibility for additional payment as quoted by the logistics company of Urban Wood Goods' choice.



Lead times. Small items such as console tables, benches, bar stools and small desks typically ship within 1-2 weeks or sooner. Coffee tables, small tables and desks ship in approx 3-4 weeks. Dining tables larger than 60" ship in approx. 5 weeks. The typical lead time for custom orders is 4-8 weeks.



Late Delivery. Any time quoted by Urban Wood Goods for delivery is an estimate only. Urban Wood Goods is not liable for or in respect of any loss or damage arising from any delay in filling any order, failure to deliver or delay in delivery. No delay in the shipment or delivery of any Goods relieves you of your obligations under these Terms, including without limitation payment for the Goods.



Inspection.

Receiving Your Freight Shipment. (Does not apply if your order is able to be shipped UPS)Please make sure you have help to bring your crate inside. Your Freight shipment will be secured in a crate with protective packaging, and high-grade straps to help prevent damage during transit. The shipment will arrive on a semi-truck.The semi-truck will have a lift-gate to bring the crate to ground level. Be sure to inspect the outside of the crate for damage with extra scrutiny.I f the crate looks damaged please call us immediately at 855-966-3466 or 248-310-7668. Do not sign for the shipment if the crate looks damaged. When you sign the driver’s delivery receipt, you are acknowledging receipt of all products in good order.



Buyer shall inspect the Goods upon delivery and notify Urban Wood Goods within 3 days of receipt ("Inspection Period") if any Goods are damaged or incomplete. Buyer will be deemed to have accepted the Goods unless Buyer notifies Urban Wood Goods in writing of any damaged or incomplete Goods during the Inspection Period and furnishes such written evidence or other documentation as required by Urban Wood Goods. If Buyer timely notifies us of any damaged or incomplete Goods, we will work to fix or replace such Goods at no cost to you.



White Glove Delivery is no longer available.



Shipping outside the continental 48 States:



Currently we ship to Canada but it requires additional charges to ship. PLease convo before you order or expect that we will be contacting you to pay the additional charges after purchase if you are requesting Canada delivery.The same goes for Alaska and Hawaii.