Philippine Airlines has received another global award, this time by New York-based aviation customer group Airline Passenger Experience (APEX) Association during a recent award ceremony in Boston.

The Philippine flag carrier received a Four Star Major Regional Airline certification from APEX for 2019, less than a year after it was named a 4-Star Global Airline certification and the 2nd most improved airline from the London-based airline rating group Skytrax.

APEX ratings were based on a study from 500,000 flights by passengers for a year until July 31, and itineraries were verified. The over-all ratings were certified by an external audit firm hired by APEX. According to APEX CEO Dr. Joe Leader, out of 500 airlines rated, only 9% of the airlines were rated as 5-star and the next 14% received the 4-star status.

For Philippine Airlines, it’s another accolade as it continues to work to become globally recognized as a 5-star airline by the year 2020.

“We are truly humbled by this latest vote of confidence from our valued customers. This new 4-Star APEX award is another victory for the Philippine Airlines team of dedicated professionals, coming after the 4-Star global rating certified by Skytrax earlier this year,” PAL President Jaime J. Bautista was quoted as saying.

Bautisa also added: "This new accolade comes with a fresh challenge: We should never rest on our laurels but must always remain focused on our primary role to provide a pleasant and comfortable travel experience for all our passengers, in the air and on the ground. Thus, this latest award as 4-Star major regional airline will inspire us to keep getting better and achieve more until we attain the coveted 5-star status as a prime player in global aviation.”

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