What should we do if DB keeps ignoring the issues

Posted: 16 March 2017 09:51 AM Intellectual Fury - 16 March 2017 09:07 AM SilverRose - 15 March 2017 06:45 PM DB likes metric$. Stop spending. This won’t work. Most people play for free. Many others are just monthly card. Those players can’t spend less than they already are. So unless most of the super whales get on board to stop spending no one will even notice. And the super whales already don’t care if they don’t get good value on their money - so they are not the disgruntled ones. We will never be able to leverage or effect them with money - we’re out manned and outgunned. Hi, I’m [BL] SilverRose! You may know me from my undying love of Wesley Crusher and my posts where I frequently give / correct the stats for the new crew that’s released every week. Well, since you’re quoting me, I feel compelled to respond. I’m pretty sure you’d consider me a super whale. I’m also pretty disgruntled. I am ending my $200+ weekly spend on this game as of this moment. Here’s why: - The continued pattern of miscommunication and spreading of misinformation without any acknowledgment of wrongdoing or apology (see: Alpha & Omega event timer) - The continued inability to properly proofread and quality check event information (see: rank Riker rewards incorrectly inserted in the thresholds before being swapped for Kirk) - The continued inability to provide correct stats on event characters (see: the conflicting 1/5 and 5/5 stats for Garak) - The continued pattern of making small changes (see: Selar’s uniform correcting to the right era) that have larger, unforeseen consequences (see: Selar’s huge stat decline) - The continued pattern of disclosing some changes and not disclosing others (see: mentioning the addition of item drops but not the removal of item drops, and also the change to many known item drop rates on missions) - The continued pattern of copy and paste errors (see: the inclusion and then un-inclusion of Saturday cadets in the 1.8 build) - The continued pattern of promising resolutions to player complaints coming SOON (tm) but refusing to talk about them beyond that (see: Shan’s update post) - The continued pattern of providing “vision statements” from people in charge that promise a long-term plan and long-term end game, but never providing follow-up (see: the two separate bumped posts from People in Charge on this forum) These are my major complaints. I’m sure many people have others, including the Culture of Waste (tm) and the Culture of Casino Rigging, but these are the major faults that I see. Frankly, what I’m most bothered by is the fact that none of these are isolated incidents. These are all part of a continuing pattern of sloppy work and being held unaccountable for those mistakes to which I no longer desire to contribute. Are others still going to contribute? Of course! I don’t think I’m irreplaceable. The only wallet I have control over is my own, and it’s going back into my purse for the timebeing. I like this game. I like Shan and Heather and Nod. I think DB has good people and has built a great platform. But when this game becomes more frustrating than fun, it’s time for me to reevaluate what I’m doing—and that time, for me, is now. Maybe it will change in the future, and you’ll see me on the leaderboards again. But, maybe it won’t. Only time will tell. Yours Truly,

[BL] SilverRose, 1,789,700 VIP. Signature Join the eXo|plosion today! One spot remaining! When I’m not a VIP Hero, I’m a proud VIP 0. But I’m BronzeRose there; F2P can’t afford silver. Also a proud member of [DCC] Dilithium Causes Cancer with monthly card Silver-Plated Rose. Because it’s hard to play three accounts without some ability to warp. Profile

Posted: 16 March 2017 10:03 AM What’s actually wrong with the game? I’ve only been playing 6 or 7 months, but it seems to work just fine for me. Profile

Posted: 16 March 2017 10:10 AM SilverRose - 16 March 2017 09:51 AM Intellectual Fury - 16 March 2017 09:07 AM SilverRose - 15 March 2017 06:45 PM DB likes metric$. Stop spending. This won’t work. Most people play for free. Many others are just monthly card. Those players can’t spend less than they already are. So unless most of the super whales get on board to stop spending no one will even notice. And the super whales already don’t care if they don’t get good value on their money - so they are not the disgruntled ones. We will never be able to leverage or effect them with money - we’re out manned and outgunned. Hi, I’m [BL] SilverRose! You may know me from my undying love of Wesley Crusher and my posts where I frequently give / correct the stats for the new crew that’s released every week. Well, since you’re quoting me, I feel compelled to respond. I’m pretty sure you’d consider me a super whale. I’m also pretty disgruntled. I am ending my $200+ weekly spend on this game as of this moment. Here’s why: - The continued pattern of miscommunication and spreading of misinformation without any acknowledgment of wrongdoing or apology (see: Alpha & Omega event timer) - The continued inability to properly proofread and quality check event information (see: rank Riker rewards incorrectly inserted in the thresholds before being swapped for Kirk) - The continued inability to provide correct stats on event characters (see: the conflicting 1/5 and 5/5 stats for Garak) - The continued pattern of making small changes (see: Selar’s uniform correcting to the right era) that have larger, unforeseen consequences (see: Selar’s huge stat decline) - The continued pattern of disclosing some changes and not disclosing others (see: mentioning the addition of item drops but not the removal of item drops, and also the change to many known item drop rates on missions) - The continued pattern of copy and paste errors (see: the inclusion and then un-inclusion of Saturday cadets in the 1.8 build) - The continued pattern of promising resolutions to player complaints coming SOON (tm) but refusing to talk about them beyond that (see: Shan’s update post) - The continued pattern of providing “vision statements” from people in charge that promise a long-term plan and long-term end game, but never providing follow-up (see: the two separate bumped posts from People in Charge on this forum) These are my major complaints. I’m sure many people have others, including the Culture of Waste (tm) and the Culture of Casino Rigging, but these are the major faults that I see. Frankly, what I’m most bothered by is the fact that none of these are isolated incidents. These are all part of a continuing pattern of sloppy work and being held unaccountable for those mistakes to which I no longer desire to contribute. Are others still going to contribute? Of course! I don’t think I’m irreplaceable. The only wallet I have control over is my own, and it’s going back into my purse for the timebeing. I like this game. I like Shan and Heather and Nod. I think DB has good people and has built a great platform. But when this game becomes more frustrating than fun, it’s time for me to reevaluate what I’m doing—and that time, for me, is now. Maybe it will change in the future, and you’ll see me on the leaderboards again. But, maybe it won’t. Only time will tell. Yours Truly,

[BL] SilverRose, 1,789,700 VIP. Great. I think those are all fair and reasonable points. I was the one that searched for bumped up that David director post from back in October so I obviously agree. I hope you can get a gang of other similarly minded super whales to do the same thing. Then maybe DB WILL notice. I would love to be wrong.

Yours Truly, Intellectual Fury, 5,530 VIP. Profile

Posted: 16 March 2017 10:21 AM All valid points, I love the game but I have to agree that money talks.



If the game dips in profitability, then some board members might ask uncomfortable questions. On the other hand they might just be happy to continue seeing the super-whales spending, and focus their resources on other games. Signature Tearing up space since Feb 2017 DO BETTER DB!! PLEASE IMPROVE CUSTOMER SERVICE! Profile

Posted: 16 March 2017 10:29 AM An excellent post SilverRose. You can count me in, my VP is even on a nice round number. Ninpo, VIP 251,050. Payment details removed from Google Play. Signature /SSR/Ninpo Fleet for Serious Trekkers Profile

Posted: 16 March 2017 10:34 AM Ninpo - 16 March 2017 10:29 AM An excellent post SilverRose. You can count me in, my VP is even on a nice round number. Ninpo, VIP 251,050. Payment details removed from Google Play. I like what i’m seeing here! count me in. I may not be a whale but I sometimes purchase a monthly card. Not anymore! James Dobbs, VIP 2,750. Signature “Risk is our business. That is what a starship is all about.”

Cpt. James T. Kirk

DB: Do Better! Profile

Posted: 16 March 2017 10:51 AM I may be a mere middling spender, but I am in as well. I still haven’t seen a straightforward, community-oriented response to Alpha/Omega, or almost any ongoing issues, and DB needs to understand that lightly papering over a random couple of problems while creating new sets of problems on an almost daily basis is no way to run their business. I especially found the recruitment drive right on the heels of a thoroughly ignored screw-up to be appallingly tone-deaf. Profile

Posted: 16 March 2017 11:18 AM I’m in (or maybe, I’m really out? I really view myself as an investor and when I see such a poor return on my investment, I have to question what’s really going on. When you dig deeper, you realize what’s happening. The communication doesn’t feel up to standards to what it should be.

We constantly see empty promises with little to no follow-up

QA seems negligible. There are so many changes, but there is little follow-up to how those changes affect everything else (see Selar) The RNG mechanism only exacerbate issues further . I’ve gotten 1 of the featured Gold characters in my last 29 event pack pulls. It is infuriating to spend $100 on the event offer and get no legendary characters from the 10 pulls, not even one. This has happened TWICE now. I’m hard pressed to find a good reason to spend with all the issues and lack of any kind of accountability to the player base. Not everything is appeased with sorrytons. /SSR/ Barclay, VIP 70,250

now - F2P Signature /SSR/ Barclay

Second Star to the Right - Leader

Fleet for Serious Trekkers (We Are Recruiting!) - https://forums.disruptorbeam.com/stt/viewthread/54357/ Vigilantly seeking #justiceforDST Profile

Posted: 16 March 2017 11:22 AM And my axe! VIP 23000 Profile

Posted: 16 March 2017 11:25 AM The Maquis Mauler - 15 March 2017 06:48 PM Indeed. Why is “stop spending money” not an option on the poll? +1 can we add this to the poll. That’s what i’d vote for. Signature “Risk is our business. That is what a starship is all about.”

Cpt. James T. Kirk

DB: Do Better! Profile

Posted: 16 March 2017 11:33 AM The Maquis Mauler - 15 March 2017 06:48 PM Indeed. Why is “stop spending money” not an option on the poll? Especially baffling since “spam Support and actively damage other players who can’t have their problems solved since you are being a drama queen” is an option. Go figure.

Well, all of this is very nice and well. Reminds me of QuinnDarko’s boycott - you know, the one that actually worked. I’m obviously in (with my, ehm, 1400 VIP). Signature Minor contributor to the STT Wiki Profile

Posted: 16 March 2017 11:42 AM There wasn’t a boycott I didn’t like so obviously me and my 21450 points are in! C.Underpants Signature This is NOT spam! Profile

Posted: 16 March 2017 12:22 PM I wish there was a way for the poll to be edited to add an option but I can’t find any I am all in for not spending any more money, I wish there was a way to get all the whales in Profile

Posted: 16 March 2017 12:30 PM Hesham - 16 March 2017 12:22 PM I wish there was a way for the poll to be edited to add an option but I can’t find any I am all in for not spending any more money, I wish there was a way to get all the whales in seems to me I’ve seen at least 3 so far who’ve posted here with their VIP lvls. its a good start! Signature “Risk is our business. That is what a starship is all about.”

Cpt. James T. Kirk

DB: Do Better! Profile