(JB) Eight in every 10 internet users in Luxembourg buy goods and services online, placing Luxembourg fourth within the EU for making online purchases.

A new survey conducted by TNS ILRES found that the use of e-commerce is growing in the Grand Duchy, rising from six out of 10 to eight out of 10 over a decade.

Furthermore, buying online is no longer an activity practised mainly by the young. According to the survey results, the number of seniors aged 65 to 74 who make online purchases doubled over the past decade to two-thirds.

Among young people aged 25 to 34, it was particularly pronounced with 87 percent of respondents saying they made online purchases.

Furthermore, the study found that the more qualified a respondent was, the more likely they were to make an online purchase.

Respondents said they had shopped online for a range of goods and services, including to book holidays, buy clothing and books. Women were most likely to buy books, magazines and newspapers online, while men were more likely to buy clothes and sports accessories as well as tickets for events.

While use of e-commerce was common, it was not without its challenges.

Among the most commonly cited problems in Luxembourg were non-delivery.

Interestingly, over a quarter of all online purchases by Luxembourg residents were made with national vendors.

The EU countries with the highest proportion of residents shopping online were the UK, Denmark and Germany.

Click here to view the report (in French)

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