Regretfully we have been informed by CITYLAN that their inaugural live event, scheduled for 20th - 22nd August 2015, has been cancelled and as a result of this European Gaming League (EGL) will no longer be running the eSports zone at their event.

We would like to emphasise that we as a company had no involvement in the decision to cancel the event and will do everything we possibly can to ensure that players and organisations are appropriately reimbursed.

Please accept our sincerest apologies and we will endeavour to ensure that no players or organisations are left out of pocket as a result of CITYLAN’s actions. We've been told that they will be releasing an official statement early next week, but we felt it necessary to inform anyone who was planning to attend as soon as possible to prevent any further financial losses.

Event Ticket Refunds

For those of you who have purchased event tickets via the eventbrite website, please request a refund under your ‘Current Orders’ page. Full information on how to request a refund can be found here.

Train Ticket Refunds

With the exception of Advance tickets and some special offers where refunds are not available, a ticket may be refunded before travel. In the case of a return, the return portion may be refunded while still valid. A refund fee may apply.

You can get a refund by returning your ticket to the place you purchased it. If this was a ticket office, you'll need to complete a refund application form. If this was over the telephone or the internet, you should return it by post with a covering letter. More information about refunds is available here.

Flight Refunds

Different airlines have different refund policies, and refund procedures will also depend upon the type of ticket that was purchased. We’ve listed the ‘Refund Policy’ pages for the most common airlines below:

easyJet

RYANAIR

germanwings

Lufthansaflybe

jet2

Hotel Refunds

Different hotel chains have different refund policies. For those who have booked the Park Inn, Peterborough we recommend contacting them via telephone to cancel your booking. If you have booked any other hotel we recommend contacting them ASAP.

This also means the playoff tournaments scheduled to take place this weekend on egl.tv will no longer go ahead.



Once again we would like to apologise for the inconvenience caused and would like to reiterate that we played no part in the decision to cancel the event. If you have any queries or require any assistance in claiming a refund, please contact us via email on [email protected] .





Update 11/08/2015

CITYLAN have tweeted that they may refund travel and accomodation on a case by case basis. For more information please see the following tweet:





For the eSports community - pic.twitter.com/8pGtazGirm — CITYLAN (@CityLanLIVE) August 11, 2015

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