Promo Plan Specific Questions Question Response Q: How long will this plan be in market? This plan will be in market until the communicated end date on the Community. Please note that the promotion will not be honoured after the communicated end date for any SIM cards that have not been activated. This includes SIM cards that have been purchased online, are in-transit and not yet activated. Q: The promo offered to Freedom port-in customers isn’t in the calculator, how do I get it? If you’re a Freedom customer, activate your SIM on the 90 day, province-wide talk, global text, 6GB $120 plan and port-in your Freedom number UPON ACTIVATION. Note: Within 72 hours, your 6GB bonus will be applied. Please check your online account/self-serve to verify you have received your bonus 6GB. When the bonus 6GB are added, your plan will include a total of 12GB of data. Q: If I activate on the 90 day, province-wide talk, global text, 6GB $120 plan and port-in my Freedom number upon activation, how will I know when I have received my bonus data? Within 72 hours, your 6GB bonus will be applied. Please check your online account/self-serve to verify you have received your bonus 6GB. When the bonus 6GB are added, your plan will include a total of 12GB of data. Q: I’m a Public Mobile customer, am I eligible for the promotion? We appreciate your loyalty, but unfortunately, this plan is available only to Freedom customers. Stay tuned for future promotional offers. Q: If I register on the promo plan, how can I call out of province? Will I be charged for calling out of province? You will be unable to call out of province on this promo plan and will, therefore, not be charged for calling out of province. If you want to do so, you will need to purchase one of our Long Distance Add-ons. It’s a great option for anyone who is looking to call anywhere in Canada. To learn more about our Long Distance Add-Ons visit our plans page. Q: The promo has ended and I ordered my SIM card 3 days ago. Even though it hasn’t arrived yet, can I still get the plan? The end date is the last day to activate and get the promotional offer. The promotion will not be honoured after the communicated end date for any SIM cards that have not been activated on the promotional plan by the deadline. This includes SIM cards that have been purchased online, and not yet arrived or activated. Q: I just ordered my SIM card but I don’t know if I’ll get it before the promo end date. Will you still honour the promotional plan for me? No. We will not honour the promo for you. As communicated, the promo end date is the last day to activate to get the promo. The promo will not be honoured after the communicated end date for any SIM cards that have not been activated on the promo plan by the deadline. Q: Will I keep the same plan forever? Will my plan change? Please refer to our Terms of Service for more information about our plans.