This is the support page for the PC version of EU/NA.

If you are playing on Xbox/PS4 and need support for the Console version, please go to the BDO Console support page.

Due to a greatly increased playerbase, we are experiencing a higher workload than usual. You may expect a possible delay in ticket response, however our winged Game Masters are flying through the tickets and will be with you soon!

Please enter the details of your request.

What is your issue related to? - Account Technical Issues In-game Player Report

The forums are a great place to get answers for gameplay questions!

Please contact our payment provider at support@paymentwall.com.



For any Pearl-related issues, please use the In-game form.

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