If you are not always there, it forces other people to call the shots, which in turn improves their own leadership skills, builds their confidence and strengthens your business. But whatever your approach, it is necessary to give other people the space to thrive, to catch people doing something right, rather than getting things wrong. Look for people who take their roles seriously and lead from the front, but who are not slow to see the lighter side of life. People who are inventive yet organised, focused yet fun, tend to be determined to succeed, and equally keen to have a good time doing it. A company should genuinely be a family, who achieve together, grow together and laugh together.