NOTE: This is a living document and is being continually updated.

Overview

As we navigate a highly dynamic situation with current global events, we want to emphasize that Meraki is 100% committed to helping our customers manage through this period by maintaining business continuity and focusing on their mission.

Until May 31, 2020 (at the earliest), Meraki will temporarily disable licensing enforcement. This will ensure all networks and devices remain operational, even if their license expires during this period.

Organizations that have been shut down before March 17, 2020 will still remain shutdown and will require the correct licenses to be reactivated.

License Enforcement Definition All Meraki products require a license to operate. License enforcement is defined as the need to have an adequate number of unexpired licenses for the products to remain operational. Under normal circumstances, in the case that an organization does not have enough licenses for all of their products, or the license(s) expire, that customer would lose functionality of the expired devices or associated networks (depending on whether that customer is using a per-device licensing or co-termination licensing model). The functionality will be restored when the correct number of licenses are purchased or the license expiration date is in the future. By temporarily disabling licensing enforcement, Meraki is not pausing or suspending any active licenses - all licensing will continue to countdown toward the expiration date throughout this period. By disabling licensing enforcement, Meraki is temporarily allowing those devices or networks with expired licenses to remain operational during this time.

Key dates License enforcement disabled: March 18, 2020 License enforcement re-enabled: May 31, 2020

Disabling Network/Organization Shutdowns An organization’s expiration date will remain the same and the organization will continue to count down toward the expiration date (Meraki is not ‘freezing time’ or pushing out expiration dates).

Organizations that hit their expiration date will not be shut down . The devices and networks in expired organizations will continue to operate as normal.

Organizations that have more devices than licenses (out of compliance) will continue to operate as normal.

If an organization is currently in a grace period, we will not shut down networks or devices upon reaching the end of the grace period. Everything will remain operational at the end of the grace period.

Organizations that were shut down prior to March 17th, 2020 will not be impacted by this change.

Until May 31, 2020 Licensing enforcement for all organizations (using both co-termination and per-device licensing models) will be disabled.

All licensing will remain active and continue to countdown toward associated expiration dates.

Meraki will stop sending any license notification emails during this time.

Free Trials that expired prior to or on 3/17/2020 will remain expired, but Meraki will not be shutting down the device(s) associated with those trials and the customer will not receive expiration notifications during this time.

Free trials with an expiration date after 3/17/2020 will be auto-extended as the trial expiration date nears. Meraki will not be shutting down the device(s) associated with any trials, regardless of expiration date.

The ‘license problem’ button in the dashboard will be removed for organizations out of compliance.

On the Organization > License info page it will still display ‘License problem’, to alert customers of license compliance issues that will need to be addressed after May 31st, 2020. The License info page will still display `license required` or `warning` if the organization is not in compliance. This is there as a reminder that the issue will need to be addressed after license enforcement is re-enabled on May 31st, 2020. The network/devices will continue to be operational.

After May 31, 2020 Meraki will re-enable licensing enforcement for all organizations.

For organizations that expired (expiration date between March 17, 2020 and May 31, 2020), Meraki will reset the organization's 30-day grace period and networks and devices will remain operational through this grace period. This will allow an additional 30 days to work with a Meraki Account Manager to address any license compliance issues.

How to Check your Meraki License Expiration Date (Co-Termination Licensing) If you are using Meraki’s co-termination licensing model, all of the devices in the organization will have a single expiration date. To find this expiration date, navigate to Organization > License info in the dashboard. At the top, you will see your license expiration date. If your organization is set to expire between March 17 and May 31, Meraki will not shut down your networks. Your networks and devices will continue to operate as normal. If your organization is currently in the grace period, Meraki will not shut down your networks when the grace period expires. Your networks and devices will continue to operate as normal. Additionally, your grace period will be reset on May 31.

How to Check your Meraki Expiration Date (Per-Device Licensing) If you are using Meraki’s per-device licensing model, each one of your devices has an expiration date tied directly to the device or network. This date may be the same for all your devices, or could vary, depending on your deployment. To find the expiration dates, navigate to Organization > License info in the dashboard. Navigate to the Devices tab and you will see your expiration date(s) per-device. You can also go to the Expiration dates tab to view a consolidated list. If it is set to expire between March 17 and May 31, Meraki will not shutdown your devices. Your devices will continue to operate as normal.