Managed Services for Small Business Owners in Minneapolis, St. Paul and the Twin Cities, MN:

If you run a small business with more than 10 computers, you are well aware of the vicious break-fix

cycle that plagues computer systems and networks. Issues mean downtime, and downtime means lost productivity. You just need your computer systems to work so you can run your business and serve your customers!

Here’s what you DON’T need. Does this sound familiar?

Your network goes down and you need your computer systems back ASAP. You call a business IT support services company. Managed IT service providers swing by, fix the issue, and you get an invoice for labor plus hardware costs. Problem solved… until it inevitably happens again. You don’t know when it will happen, but you’ve done this long enough to know it’s going to happen – most likely at the worst possible time.

Here’s How Most Computer Support Firms Make Money

Truth is most all computer support companies thrive on the break-fix scenario. It’s simple, your problems equal profits. But let’s set the record straight. Most computer support companies are ethical. It’s just that they make money by providing a critical solution at a critical time. And the longer it takes to fix the problem, the bigger the invoice. For small business owners, the biggest frustration with this model is the lack of predictability. You can’t predict when things will break again, how much it will cost each time and how much revenue will be thrown at temporary fixes from year to year. And as you know, large, unexpected expenses can be devastating!

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