Meagan Taylor and her best friend, who are both transgender women, were traveling through Iowa on July 13 to a funeral for her best friend's brother when they stopped at Drury Inn & Suites in West Des Moines.



As the pair attempted to check in, "both the clerk and the manager gave us looks of disgust when they were not avoiding eye contact," Taylor wrote in a complaint she filed against the hotel with the Iowa Civil Rights Commission in November.

The complaint says a hotel clerk asked Taylor for her ID, which identified her by her male birth name, and then photocopied the ID even though the clerk had already seen it earlier. After getting their room key, "We tried to put the looks of disgust and poor treatment out of our mind."

But Taylor, 23, could not not forget what happened next — an experience that entailed being arrested and then jailed for several days.

Hotel staff called 911 to tell police about "somebody that is a little unusual that is checking into the hotel," according to a recording recently obtained through a records request by the American Civil Liberties Union. The ACLU, which is representing Taylor in her complaint, shared the recording with BuzzFeed News.

In the 911 call, a woman who identifies herself as the general manager says she was concerned because Taylor is "dressed as a woman, but it’s a man’s driver’s license.” She also wanted police to "make sure they’re not hookers either."

Here's audio of the call: