Ongoing User Testing Sessions

At a high level, crypto and blockchain applications are still in the infancy stages where the user experience (UX) is very poor and confusing. As this industry becomes more mainstream, this needs to change.

Our goal is to “get out of the building” every week and always have a feedback loop of what’s in development to make sure they are inline from a usability standpoint. Having fresh eyes to get a new perspective on what we are working on will help in building better products. Finally, this will provide the community greater insight into what the team is working on at a weekly basis.

Q: Who is eligible to participate?

Priority will go to those that applied back in March and did not make it into the first round of testing (around ~800 people). If you’ve participated in the first round, we’d like to have other people get a chance to see what we are working on first, so thanks for your understanding. You can fill out the application here if you haven’t already.

Every Monday, an email will go out to 25–30 people to book time slots on a first come, first serve basis. These sessions can be booked on a rolling 30-day calendar. We’ve found that this is the best way to keep the process going while minimizing administrative tasks that come with scheduling, no-shows, or last-minute cancellations.

Q: What will be tested in these sessions?

This will depend on what’s in the development and release pipeline. At a high level, it could be upcoming features in the wallet, new prototypes in development, ofdsfr ideas still in the early wire-framing stages. During the test, you may be asked to perform a certain task in the application and provide feedback on your experience.

At the time of this writing, it will be updated features in the wallet before the release and key workflows in the SelfKey Marketplace .There is no such thing as a wrong answer, and our goal is to uncover issues that should be fixed to make a better product.

Q: Where will these test sessions be conducted?

Online using a tool called Zoom. This is the most ideal tool because it allows remote control of a desktop via screen sharing so that our product team see how you interact with a prototype. The only thing you need to download is the desktop client that is available on OSX/Windows. Instructions on how to do this will be given after you book a call.

Q: When will these sessions happen?

Currently they happen on a weekly basis on Wednesdays, with windows between 9:00AM-12:00PM EST and 6:00–9:00PM EST to accommodate for time zones across the world. By having these two windows we should be able to cover most places around the world.

For followup questions, please join our Telegram channel here.