Victoria’s energy regulator is threatening to revoke AGL’s licence to sell gas and electricity in the state unless it provides correct customer complaints data by the end of October.

Victoria’s Essential Services Commission has told AGL “to get its house in order” after it was revealed the retailer’s data on performance, customer complaints, hardship levels and customers’ debt was inaccurate.

AGL provides electricity and gas to around a quarter of Victoria. Credit:Justin McManus

The ESC is giving AGL a month to provide correct data, warning if it fails “the commission will immediately initiate a review of whether AGL has the technical capacity to operate in accordance with its licence to operate in Victoria”.

AGL supplies gas and electricity to about a quarter of Victorian residential and business customers.