Prior to this update: The minimum balance for residential customer accounts was 1000 SNC tokens. This balance was unlocked, and could go towards electricity payments of the customer, if they failed to top up their account on time.

After this update: The minimum balance will be locked. For example, if a customer has 1000 SNC tokens in his account, and his minimum balance requirement is 1000 SNC tokens, he will have to top up his account with additional funds as we won’t take electricity payments from this minimum balance. Additionally, going forward, the minimum balance will be adjusted to reflect the previous invoice of a consumer (in EUR, and then converted to SNC).

Those unaffected by this change:

Consumers with net metering

Existing customers

Consumers with net metering will continue to have a minimum balance of 1000 SNC tokens. Existing customers will also be unaffected by the new minimum balance requirements. The only difference for these two customers is that this balance will be locked going forward, as opposed to going towards electricity payments as was the case before.

Marketplace and Minimum balance:

In order for customers to use the Marketplace, they will need to have more funds on the platform than the minimum balance. Failure to have more funds than the minimum balance means that the settlement will be done at the agreed upon contract price with the platform. These customers will lose the opportunity to trade at lower prices directly with producers on the marketplace. However, they will still have one month to pay their electricity bill before their minimum balance is used to pay their outstanding bill. After this, we will beging the procedure for offboarding.

5. Individual Deals Tab — Revamped!

We have completely revamped the Individual Deals tab, making its design resemble our marketplace interface for easier platform get-around. The main difference with this overhaul is in the placing of orders.