When you are buying a phone you are excited. You have made the purchase and then you see this nice convenient offer called MI protect. Looks simple and hassle free.

See, so simple. If your phone has any problem, you just give them a call and MI protect team will visit your address to “verify” the damage.

I bought a Mi4i in April and this insurance too. (SR#1686905). On 6th Dec, the phone screen broke (have used 4 Mi phones by now, screen is a problem) and I called them up for the MI protect team to visit and verify the damage.

I was surprised to know from Customer Care that I have to

create an account on oneassist.in upload umpteen numbers of documents and images share proof of purchase etc

The whole thing took me 1 hour and frantic search of Phone box and invoice. Also, the most beautiful thing was that they asked for IMEI number to be displayed on the screen (no shit sherlock, the screen is broken and unusable, so how can I?)

As you can see, especially the last line that these documents are mandatory. But thanks to them, while trying to fulfill their 1st request, I did feel like I have some scope in script writing industry. (Anyone?)

My biggest grouse is that there is nothing like this mentioned when one is going to buy the insurance. One Assist Customer Care informed me that it is mentioned in their Terms and Conditions. So, lets see what does MI protect page says about Terms & Conditions

So you get to see the T&C after making the purchase. Beautiful.

Also, I was informed that the whole process will take 25–30 days.

So, do buy MI protect if you want to-

Feel cheated Have enough free time to fill unnecessary details while cringing inside that you have been cheated by their misinformation. Can wait for 25–30 days to get back your phone.

If I had known that I have to go through this cumbersome process, I would visit my friendly neighbourhood technician who will replace the screen instantly and charge me bit extra. MI service centers are hopeless anyway.

Also, I would feel not feel like a Pappu.