Google recently rebranded its India-focused Tez payments app to Google Pay.

Tez has become #GooglePay, and we've been emoji-nal. Here's everything you need to know about this simple and secure payments app.. https://t.co/N9w1JQJ7dV pic.twitter.com/p4b1wLM5iV — Google Pay India (@GooglePayIndia) August 28, 2018

While that’s good news for everyone involved, what’s now coming to light is that the payments service is down for those who have updated their app from Tez to Google Pay.

Users are taking to platform like Twitter to report that the service is not working for them. Following is a collection of comments that should give you a good idea on the problem users are facing:

Hello @GooglePayIndia I just updated the app from Tez to GooglePay now I can't see transaction history… 😐 — Sanjay Jamod (@sjamod9) August 31, 2018

Updated the TEZ app to the latest version (with name GOOGLE PAY).

The app isn't functioning correctly.

@GooglePayIndia — Puneet Sapaliga (@puneet_sapaliga) August 31, 2018

@GooglePayIndia hey Google pay , I can't seem to transfer money – the error recieved is 'couldnt reach servers'

Both the sender and recipient are obligated the updated app. — Abhishek (@abhishek_ky) August 31, 2018

@GooglePayIndia what the hell is going on GooglePay is not working and saying server connection problem since Google has renamed #Tez app — NITESH (@NITESHRAJPOOT) August 31, 2018

@Google my google tez app is not working properly. kindly look into this. it says couldn't connect to servers. pic.twitter.com/EY0Mq0lMim — muhammed younus (@YounusYounus222) August 31, 2018

Hello @GooglePay @GoogleIndia

I have added my problem as a screenshot..where I'm not able to send money to many of my contacts …

Checked this before(tez) and After updating the app(Gpay)… pic.twitter.com/cFE4p9eiiK — Mathivanan(CryptoFreakkkk) 💻📟🔌 (@ultramathi) August 31, 2018

@GooglePayIndia @GoogleIndia Google Pay AKA TEZ not working today also Friday scratch card not available on iPhone X pic.twitter.com/BrEyKvo8Qd — Vignesh Kamath (@kvignesh) August 31, 2018

Going by what complainants say, the service’s servers aren’t responding. So seems like a server issue which Google needs to fix. Given the service’s popularity in India, I am sure the company will act promptly and the problem should be take care of within next few hours.

If the problem persists, do let us know in comments below. We’ll update the story as and when there’s any newsworthy development on the matter.

Update (August 31):

Google Pay India has officially acknowledged the issue while reverting back to some of users on Twitter.

We’re aware of this & working on a fix. Please try again after a few hours

Hi Atul. Regret the inconvenience. We're aware of this & working on a fix. Please try again after a few hours. Appreciate your patience. — Google Pay India (@GooglePayIndia) August 31, 2018

Hi Akshay. Regret the inconvenience. We're aware of this & working on a fix. Please try again after a few hours. Appreciate your patience. — Google Pay India (@GooglePayIndia) August 31, 2018

Hopefully, whatever’s causing the glitch shall be resolved soon, and users will be able to make use of Google’s payments app without any hiccups.

NOTE: The then-called Tez app, now known as Google Pay was Google’s venture in the Indian digital payment market. You can read more about it here.

Follow @PiunikaWeb

PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.