Customer: “Hi. I have a question for you guys. I haven’t been able to log in to Xbox Live. Has there been an outage?”

Me: “Not that I’m aware of. Have you done anything while online that might have gotten you banned?”

Customer: “No. I’ve only been playing the one game and no one is even online when I check!”

Me: “I think you might have to call their tech support. They should be able to help you out.”

Customer: “Oh, all right. Anyway, I also want to cancel my pre-order for Black Ops.”

Me: “Okay. I can do that for you. May I ask why?”

Customer: “I’ve already got it.”

Me: “What do you mean?”

Customer: “I already have it. Nobody’s online, though.”

Me: “Sir, are you telling me that you’ve been playing a game that hasn’t been released and that you are actively going online with it?”

Customer: “Yeah. Why?”

Me: “I think I’ve figured out why you can’t get on Xbox Live.”