the Eviction Process and Notice of Rights: The Notice to Vacate: Your eviction process will start when you receive a Notice to Vacate. The landlord or the landlord’s agent will deliver this to you personally or to a person that is living with you. You should also receive the Notice of Tenants' Rights advising you of your rights and resources. If you are not home, this notice frequently taped to the main door of the property. The notice will usually contain a stated reason for the eviction, a delivery date and a notice when to vacate the property. The notice generally demands that you leave the property within 3 days. You do not have to leave the property by the date indicated. This is an attempt to have you vacate the property. However, it is in your best interest to vacate before the landlord files for an eviction hearing. At that point, you will be required to attend and it will negatively affect your credit record and rental history. The Eviction Hearing: Although you are not required to leave by the date on the notice, your failure to leave will probably result in the landlord filing an eviction suit against you. The suit is an effort by the landlord to obtain a Forcible Entry and Detainer. It is a lawsuit whereby the landlord seeks to obtain a court order requiring you to leave the premises. Your court hearing will generally be 6—10 days from the delivery date. If you miss the court hearing, you will lose by default and your rental history and credit will be damaged. If the landlord is seeking to evict you because of rent delinquency, the judge will most likely order the eviction. If rent is withheld, it should be in the form of a money order dated for the day the rent is due. However, it is not recommended that you withhold rent. If the judge grants the eviction, you will have 5 days to vacate the property before the landlord and constable can remove all your possessions. If you feel the need to appeal, you may do so within 5 days of the eviction hearing. The appeals process is complex and will require an attorney and a deposit to the court in the amount of one month’s rent. If you have the landlord’s consent to pay late and that an eviction will not occur, make sure to get that agreement in writing. Rental & Financial Assistance Alamo Area Resource Center 358-9995 Bexar County Community Resources 335-3666 Bexar County Housing Authority (rent & utilities) 225-0071 Catholic Charities – Crisis Intervention Program (utilities only) 226-6171 Christian Assistance Ministry (CAM) 223-4099 City of San Antonio 207-7830 Ella Austin Community Center 224-2351 Salvation Army – Social Services 352-2020 San Antonio AIDS Foundation (tenant-based rental assistance) 225-4715 Alamo Area Resource Center 358-9995 SAMMinistries apply online: www.samm.org/get-help SAWS Project Agua (water utility only) 207-7830 St. PJ’s Children’s Home (must have disability) 531-8555 St. Vincent de Paul (utilities, rent, funeral arrangements & medication) 225-7837 Texas Diaper Bank (free diapers, formula gap service, food assistance) 731-8118

Default Mortgage Counseling The Fair Housing Program provides counseling to homeowners who are delinquent on their mortgage payments. Counselors interview clients to determine the causes of the default and to review clients’ budgets. Counselors suggest various options available to the homeowner. HUD Certified counselors are available to assist delinquent clients in submitting workout applications to their lenders. Related Links FHA loss mitigation

VA loss mitigation Please contact us at 210.207.5910 to speak to a certified HUD Housing Counselor. Please note that the City does not have mortgage assistance; however, a Housing Counselor can provide you guidance on contacting your mortgage provider and requesting loan options to bring your account current. Online Request Form Request Mortgage Default Assistance

Community Outreach The Fair Housing Program is involved in community fairs and provides educational presentations on many topics, including the following: Fair Housing laws

tenant/landlord rights

financial literacy and

scam activities Please call to (210) 207-5910 to schedule an appointment.

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Housing Counseling Program Description Summary This program provides counseling to consumers on seeking, financing, maintaining, renting, or owning a home. The program also addresses homelessness through counseling and assists homeowners in need of foreclosure assistance. Purpose The Housing Counseling Assistance Program enables anyone who wants to (or already does) rent or own housing-whether through a HUD program, a Veterans Affairs program, other Federal programs, a State or local program, or the regular private market-to get the counseling they need to make their rent or mortgage payments and to be a responsible tenant or owner in other ways. The counseling is provided by HUD-approved housing counseling agencies. Type of Assistance HUD awards grants to HUD-approved Housing Counseling Agencies and State Housing Finance Agencies through a competitive process. Eligible Grantees Only HUD-approved housing counseling agencies and State Housing Finance Agencies are eligible to apply for Housing Counseling grants. To become HUD-approved, an agency must contact the HUD Office of Housing Counseling to confer about the agency's eligibility and submit an application for approval. Grantees must file quarterly invoices, mid-term performance reports, and a final report. The HUD Office of Housing Counseling reviews the performance of each agency to evaluate whether the agency can keep its HUD approved status. Eligible Customers Individuals, families, or groups who are tenants, homeowners, homeless, or homebuyers, may receive counseling from HUD-approved and HUD funded housing counseling agencies. Eligible Activities Eligible housing counseling activities can include: rental, default, homeownership, homeless and reverse mortgage counseling for senior homeowners. Application Applicants for grants from this program must be HUD-approved counseling agencies. HUD publishes it's Housing Counseling Notice Of Funding Availability (NOFA) in the Federal Register and on its Funds Available web page. To apply, the agency must use the Grants.gov electronic application system. HUD evaluates applications and issues grant agreements to successful applicants. Applicants may appeal a grant denial or amount to HUD. Funding Status HUD pays only part of the costs of an agency's counseling activities, so grantees need to leverage their HUD grant with funding from other resources. Technical Guidance This program is authorized by Section 106 of the Housing and Urban Development Act of 1968, as amended (12 U.S.C. 1701x). No program regulations have been issued; the program is guided by the Housing Counseling Program Handbook (HUD Handbook 7610.1 REV-5). The program is administered by HUD's Office of Housing Counseling - Federal Housing Administration. HUD HC Homeowners Default (PDF)

HUD HC Renters 101 (PDF)

HUD HC Renters Bottom Line (PDF)

COORDINATED ENTRY ASSESSMENT SITES Haven for Hope (Mon-Fri 8:00am-3:00pm) 1 Haven for Hope Way, 78207 American GI Forum

(Mon, Wed, Fri 8:30am-11:00am) 611 N. Flores St, Suite 200, 78205 American GI Forum

(Mon, Wed, Fri 8:30am-11:00am) 206 San Pedro, 78205 Catholic Worker House

(Wednesday 8:00am-11:00am) 626 Nolan St, 78202 San Antonio Public Library

(Thursday 9:00am-1:00pm) 600 Soledad St (2nd Floor), 78205 Agape Ministry (First and Third Thursday of the month

9:00am-11:00am) 127 Lanark Dr, 78218

HOUSING AND SHELTER OPTIONS EMERGENCY SHELTER FOR ADULTS & FAMILIES Haven for Hope 1 Haven for Hope Way, 78207 (210) 220-2100 Battered Women’s Shelter (women/single mothers only) 7911 Broadway, 78209 (210) 733-8810 Salvation Army Hope Center (women, fathers, single mothers ) 515 W. Elmira, 78212 (210) 352-2046 Salvation Army Dave Coy Center (men only) 226 Nolan, 78202 (210) 226-2291 Guadalupe Home (pregnant women/women with children <1yr old) 1223 S. Trinity, 78207 (210) 476-0707 Strong Foundation Ministries (families only) 414 N. Hackberry St, 78202 (210) 641-4357 Living Stones (men only) 1306 N. Hackberry, 78202 (210) 472-1415 San Antonio Rescue Mission (men only) 907 E. Quincy St, 78215 (210) 222-9736 YOUTH SHELTERS Boysville 8555 E. Loop 1604, 78109 (210) 659-5275 George Gervin (girls 12-17) 511 Yucca St, 78220 (210) 532-3948 St. Jude’s Children’s Ranch 652 Old Bear Creek (830) 629-0659 The Bridge Shelter 3103 W. Ave, 78213 (210) 340-7933 The Children’s Shelter 2939 W. Woodlawn, 78228 (210) 212-2500 RAPID RE-HOUSING PROGRAMS American G.I. Forum – NVOP SSVF (Veterans Only) 206 San Pedro, 78205 (210) 447-0120 Endeavors Inc. SSVF (Veterans Only) 8401 Datapoint Dr, Ste 500, 78229 (210) 431-6466 PERMANENT SUPPORTIVE HOUSING Endeavors Inc. Fairweather Lodge (single adults w/ mental health diagnosis) (210) 208-5700 HUD VASH (veterans only) (210) 616-9915 (option 1) Salvation Army Permanent Supportive Housing (Scattered Sites) 910 N. Flores, San Antonio, TX 78212 (210) 352-2046 OTHER PERMANENT HOUSING San Antonio Housing Authority 818 S Flores St, 78204 (210) 477-6262 SAMM Ministries