(I’m working with a caller on a bug they’ve found on our website.)

Me: “Okay, I need to know what Internet browser you’re working on. Internet Explorer? Firefox?”

Caller: “I’m using Firefox.”

Me: “Great. Now, do you know what version of Firefox you’re using?”

Caller: “Yes, I’m using version 12.” *note: the highest version of Firefox is currently 3.6*

Me: *jokingly* “Firefox 12? That must mean you’re from the future! Wow! What’s the new Firefox like? In my time, we only have version 3.6.”

Caller: “It’s pretty nice, I guess.”

Me: *still jokingly* “Do you have hover-cars yet?”

Caller: “Um…”

Me: “Sorry, that was a joke. What I want you to do is email me a screen capture of the bug you’re experiencing, as well as of the specific version of Firefox you’re using. I can give you instructions on how to do so.”

(30 minutes later I received an email with the screen captures. Turned out she was using Internet Explorer 7.)