The Queens Bus Network has not substantially changed to meet the evolving needs of customers. We’ve made minor changes to pieces of the network, but have not kept pace with growth in Queens. Our customers asked us to take a fresh look at how we can redesign the Queens Bus Network to provide more reliable service, shorter travel times, and better connections.

Nearly 52 percent of Queens residents rely on public transit for their daily commutes, and at least 11 percent commute primarily by bus. So, it is imperative that we reinvent the borough’s bus network to better serve its residents and workers, so they can spend less time and energy commuting.