King County Metro has long offered discounted fares to make transit service more affordable and accessible. In addition to existing programs for youth, seniors, and disabled riders, Metro recently expanded the Human Services Ticket Program and introduced the ORCA LIFT low-income fare in 2015.

The ORCA LIFT program offers a reduced transit fare for people with incomes at or below 200% of the federal poverty level. Enrollment is available at locations across King County and partner agencies like King County Public Health verify income of participants through existing benefits programs like Apple Health, Social Security and Employment Security.

Metro reached out to the public in spring 2017 to develop recommendations for simplifying fares. We created a stakeholder advisory group, briefed and interviewed interested groups, and gathered two rounds of public feedback. This led the Executive to propose a simplified fare structure of a flat fare of $2.75 at all times, regardless of time or distance, which was adopted by King County Council and took effect in summer 2017.

In the past few years, we also:

Increased the funds available to provide human service agencies with fare tickets for their clients with no or low incomes in 2018.

Worked with regional partners to eliminate ORCA card fees for seniors and people with disabilities who qualify for the Regional Reduced Fare Permit.

Still, these efforts did not address the full range of fare issues that we have heard about from customers. We know there is still a need for more affordable fares for those with the lowest incomes.

Why an income-based approach?

In a report to King County Council in September 2018 (responding to motion 15171), Metro analyzed potential programs to increase transit affordability and access for a variety of markets including youth, subsidized housing residents, students in postsecondary and training programs and people with zero or very low income. After analyzing potential options for each market, we concluded that special pricing for each group would not be the best way to increase transit access.

Instead, we proposed a comprehensive, income-based approach to fares, which would be the most equitable, viable and able to build on the existing low-income programs that Metro offers like ORCA LIFT.

Open the Making Metro More Affordable and Accessible report.

The next steps

In the 2019-2020 biennial budget, King County Council asked that Metro establish an income-based fare program for those who cannot afford the current reduced fare options. To create an implementation plan that addresses these considerations, Metro worked with a stakeholder advisory group to understand the mobility needs of priority populations, including people of color, low-income residents, limited or non-English speaking communities, and immigrants and refugees. We also worked with community-based organizations to reach out to potential customers who have very low or zero income.

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