Difficult to tell…

As a Realtor you get leads from various marketing efforts, some over Facebook or Twitter, others over email or directly from your contact page on your website. Your first task is to determine the legitimacy of each lead and whether they are real people actually house hunting or seeking a listing agent or if they are a scammer or time waster. When you get an email that says “I have all cash need for any house, I saw your sign in yard and need to send you funds now, but have to do it through your personal bank accounts,” but you’re not a listing agent and your sign is in no yard, plus your personal bank is mentioned, you can obviously deduce the lead is not likely to be legitimate.

But it’s not always that easy to determine the legitimacy of an email contact and without the ability to filter, a lot of time can be wasted working with someone who has no intent to buy or sell a home. But what other intent could they possibly have to contact you? Perhaps they’re attempting to direct market to Realtors.

Take for example the recent national emails from an individual named Toby Grundtner who has emailed agents across the nation with the same story. Below is an original contact email from him, unedited:

From: Toby Grundtner

Organization: CCS

Reply-To:

Date: Sat, 11 Jun 2011 23:58:43 -0400

To: Chris Nichols

Subject: Moving out of state Hi Chris, I think I sent a message before, please let me know if you get this one. My parents might be moving their business to Utah next month. Right now they have a marine manufacturing business in Eau Claire, WI. One of the cities they are considering moving to is Orem. They really don’t know a lot of people in that area, they did some searching for realtors online and found your info. They wanted me to get in touch with you (they aren’t very computer savvy). I also emailed other realtors in the Orem area, just to get a couple of ideas (some say that it’s a great time to buy, other say prices are going to continue to drop). In your opinion, how is the Real Estate market in Orem right now? Is it time to buy?

They may be calling you soon for more information. They will need commercial and residential information. I also wanted to let you know that Jen and I own and operate a remote computer repair company. We have been in business for 7 years and have over 3,000 customers. We have just achieved an A+ rating with the Better Business Bureau! We also service the Orem area. We also have a great group of Microsoft Certified technicians who can hook up to your computer remotely to help with any issues you might have. Some issues can be resolved for as little as $18.75! If we don’t fix it, you don’t pay. We can usually connect within minutes of your call. Let us know if you need any help in your office or at your home. Thanks so much Chris!!! Also remember to join us on Facebook for regular tips and computer related alerts. Click thebutton to see our helpful page. “When in doubt, give me a shout” Toby Grundtner – President

Coastal Computer Solutions

Microsoft Certified Professional

866.324.8692 | toll free New CCS Referral Program: You will receive 10% credit of your referral’s first invoice to be used for future onsite or remote services. After 5 referrals you will also receive a free hour of support valued at $75. Let others know to call our office directly at 866.324.8692 and to give your name when contacting us!

Sales pitch or inquiry?

Right off the bat, this feels fishy… why would he tell you so much about his business which is completely unrelated to the transaction, rather than focus on details regarding his parents?

Realtor Chris Nichols shared with us his response:

From: Chris Nichols [mailto:chris@buysellinvestutah.com]

Sent: Monday, June 13, 2011 10:16 AM

To: Info@Remote-Cure.Info

Subject: Re: Moving out of state Toby, It’s a great time to buy in Orem right now. Inventory levels are dropping, prices seem to have stabilized, and sales are up without the tax credit this year. I would be happy to help your parents with any of their real estate needs. They can reach me via e-mail or my cell 80.368.5337 and I would be happy to answer any questions they have. As for computers, I gave up on PC about 9 months ago and am thoroughly enjoying using a Mac now. I will pass your info on to my broker and to our association management in case they have any PC help needs. Regards, Chris Nichols

2011 President

Utah County Association of REALTORS®

It was a kind response that extended graciousness to the potential client’s son, and nothing was said that would provoke further sales pitches. But then:

From: Toby Grundtner

Organization: CCS

Reply-To:

Date: Tue, 14 Jun 2011 12:30:09 -0400

To: Chris Nichols

Subject: RE: Moving out of state Thanks for writing! Their names are Katie and Dennis, I will pass your helpful info on to them. They will be in touch with details. Glad to hear you have gone to mac. Careful, rumor is that a virus is in the works now that mac is becoming more popular. Thanks for keeping us in mind for any PC needs for friends and clients. We are based in Clearwater, FL and we remotely service home and office PCs all over the country. • $75/hr – Remote Service starts at $18.75

• 12 Certified Technicians

• No Fix, No Pay

• No charged travel time

• 7 years in business

• Highly rated on Angie’s List and BBB

• Same day response time

• Refer us to your friends and family for $$$.

• No contracts

• Remote support available, we connect in minutes and have you up and running in no time!! Thanks again!! We come from a town of 1110 people, small town values, hard work and honesty (sounds like a campaign slogan).

I hate nothing more than to feel like I have been ripped off, and that’s how we run our business.

Feel free to call anytime, even if it’s just for advice. Also remember to join us on Facebook for regular tips and computer related alerts. Click the button to see our helpful page. “When in doubt, give me a shout” Toby Grundtner – President

Coastal Computer Solutions

Microsoft Certified Professional

866.324.8692 | toll-free New CCS Referral Program: You will receive 10% credit of your referral’s first invoice to be used for future onsite or remote services. After 5 referrals you will also receive a free hour of support valued at $75. Let others know to call our office directly at 866.324.8692 and to give your name when contacting us!

Wait, I thought your parents were moving to Utah

Grundtner also emailed Missouri Realtor Jessica Hicock:

On Jun 29, 2011, at 9:21 PM, Toby Grundtner wrote: Hi Jessica, I emailed you awhile back to let you know that my parents were thinking of moving to Springfield. They needed to sell their home and business space before making the move. Well, the closing has fallen apart on the commercial space so that has thrown a huge delay in everything. I just wanted to give you a heads up and let you know why the long delay.

I will keep you posted if anything changes, as you can imagine they aren’t too happy.

I have attached an example of our monthly newsletter that I send out, there is an unsubscribe link at the bottom if you’re not interested, but it really does contain a lot of helpful info.

Thanks For your time, I will let you know what happens with my folks, they still are bound and determined to move to Missouri. [attached was a long promotional email with computer tips]

Hicock was already aware of Grundtner’s email scam/campaign to Realtors and wrote back accordingly:

From: Jessica Hickok

Date: Thu, 30 Jun 2011 10:21:57 -0500

To:

Subject: Re: Update on Parents Toby: You really should just stop. Your parent’s situation is fake and will never develop into a real estate sale for myself or any other REALTOR that you’ve sent this to. Your name and your computer business is the topic of conversation across the country among REALTORS on blogs, websites, Facebook groups and on Twitter. Your name is not mentioned in good terms and you are infuriating a group of people who are very closely connected via social networking with your spammy e-mails. The best thing you could do to somewhat recover is send this same mass e-mail out to all REALTORS apologizing for leading us on with a possible sale, than to just come right out and pitch your product. Call it damage control, although I believe the damage done is too much to recover from. Nonetheless, any attempt at an apology is better than nothing. I truly believe that if you really did have parents who were successful in business, they would have never taught you to market your business this way. With that said, please remove my name and e-mail address from any of your further shady marketing materials, tactics and techniques. Jessica Hickok

Vice President of Operations

Dizmang Properties, Inc.

528 W. Battlefield, Suite 101

Springfield, MO 65807

(417) 887-0501 or Fax (417) 887-6934

www.getpaul.com

Locating a scam

We reached out to Grundtner on his various email accounts for a comment and never received a response, so we have not been able to verify whether he has parents, if they are looking to move or where they would move if they were house hunting.

Scam is likely a harsh word in this situation, as he isn’t running any Nigerian Prince money laundering scheme, but at a bare minimum, this is a shoddy marketing campaign for a computer repair company to email dozens of cities across the U.S. claiming his parents are moving to that agent’s location for loyalty (oh, and by the way, if you have computer needs, call me, wink wink).