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WEBVTT IT'S A NORMAL TUESDAY AT THE WEST LEBANON HANNOVER SUPERMARKET... BUT JUST 24 HOURS EARLIER - IT WAS A MADHOUSE. STEVENS BLANCHARD, LEBANON "AND I'M GETTING TO THE CHECKOUT LINE, AND I SEE A LINE, A SINGLE LINE, AT LEAST 50 PEOPLE DEEP." STEVENS BLANCHARD HAD STOPPED INTO THE STORE ON HIS LUNCH BREAK... BUT THAT LINE WASN'T BECAUSE OF AN IMPEDNING SNOW STORM OR CHAMPIONSHIP FOOTBALL GAME. SHAWN QUELCH, STORE MANAGER "IT WAS A PRETTY UNIQUE EXPERIENCE, I'VE BEEN WITH HANNAFORD FOR ALMOST 30 YEARS AND WE'VE NEVER HAD ANYTHING LIKE THAT HAPPEN BEFORE, BUT WE HAD OUR ENTIRE REGISTER SYSTEM GO DOWN." STEVENS BLANCHARD, LEBANON "I'M THINKING, DO I JUST LEAVE MY BASKET HERE AND GET BACK TO WORK?" AND AS ONE REGISTER AFTER ANOTHER CRASHED, THAT LINE KEPT GETTING LONGER... SHAWN QUELCH, STORE MANAGER "THE LAST THING THAT WE WANTED WAS FOR OUR CUSTOMERS TO BE WAITING FOR THE HOUR THAT IT WAS GOING TO TAKE FOR IT TO COME BACK UP SO WE JUST MADE THE DECISION TO LET THOSE FREE GROCERIES THAT THEY HAD SELECTED AND BE ON THEIR WAY. CUSTOMERS HAD THEIR ITEM'S BAGGED NAT POP OF BAGGIN BUT DIDN'T HAVE TO PAY A DIME AS DOZENS OF CARTFULS OF FREE GROCERIES ROLLED OUT THE DOOR. STEVENS BLANCHARD, LEBANON "HANNAFORD JUST LOOK THE WORST SHOPPING EXPERIENCE I'VE EVER HAD AND MADE IT INTO ONE OF THE BEST." SHAWN QUELCH, STORE MANAGER "THIS WAS A UNIQUE SOLUTION TO A CRISIS BUT I THINK IT WORKED OUT FELL FOR EVERYONE THAT WAS INVOLVED." STORE MANAGER SHAWN QUELCH ESTIMATES ABOUT 3-5 THOUSAND DOLLARS IN GROCERIES WERE GIVEN AWAY... BUT HE SAYS THAT'S A SMALL PRICE TO PAY FOR TOP-LEVEL CUSTOMER SERVICE. SHAWN QUELCH, STORE MANAGER "OUR BEST CHANCE TO MAKE IT RIGHT FOR OUR CUSTOMER IS THE FIRST CHANCE WE GET AND WE TOOK EVERY OPPORTUNITY TO MAKE IT RIGHT FOR OUR FOLKS." IN LEBANON, ROSS KETSCHKE NBC 5 NEWS. A TRUE OUT-OF- TH

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A checkout nightmare turned into an unforgettable shopping experience for dozens of customers at the Hannaford supermarket in West Lebanon. A technical failure helped shoppers during the lunch rush walk out of the store with cartloads of free groceries. The store's cash register systems started to fail around 2 p.m. Monday, store manager Shawn Quelch said.As lines started to stretch back into aisles, Quelch said the wait to fix the issue could have been up to an hour long."I'm thinking, do I just leave my basket here and get back to work?" said Lebanon resident Stevens Blanchard, who stopped into the store during his lunch break. "I see a line, a single line, at least 50 people deep," Blanchard said. Quelch said the store decided to let those stuck in line take their goods home free of charge. "The last thing we wanted was for our customers to be waiting for the hour that it was going to take for that to come back up," he said. "So we kind of made the decision to just let those folks have the groceries they had selected and be on their way." Quelch estimated the store gave away between $3,000 and $5,000 in goods. "Hannaford just took the worst shopping experience I've ever had and made it into one of the best," Blanchard said. Blanchard said all of the customers seemed very grateful and he did not see anyone leaving the line to get more free items throughout store. "Our best chance to make it right for our customer is the first chance we get and we took every opportunity to make it right for our folks," Quelch said.