Article content

Tired of waiting for your weed to arrive from the Ontario government’s online store? You’re not alone.

Three weeks after Canada legalized recreational marijuana, the country’s largest province is still struggling to fill orders and deliver them. The Ontario Cannabis Store has been flooded with complaints about slow delivery and poor customer service.

We apologize, but this video has failed to load.

tap here to see other videos from our team. Try refreshing your browser, or Postal strikes and lying criminals: Why Ontario residents aren't getting their legal weed on time Back to video

The problems might drive customers back to the illegal market — and it might be hard to win them back, warn some cannabis experts.

Others say a few kinks are to be expected as the province establishes the country’s largest legal pot retailer.

The Ontario Cannabis Store says it has hired more staff to answer the jammed phone lines and respond to emails. Officials promise they are working to improve the operation of the distribution facility.

Be patient, they plead.

Many questions remain, though. The Ontario Cannabis Store declined to say how many staff it employs now and how many it has added, how it predicts how much cannabis is needed, and who’s running the distribution facility.