The Barneys gift registry, a longtime favorite of chic city dwellers, seems to have been forgotten in the aftermath of the once-iconic retailer’s bankruptcy in August and its sale last week. Couples who postponed delivery of their gifts or were waiting for out-of-stock items had to contact Barneys in order to learn that their dishes, décor and more were replaced with short-lived store credit; many others are likely unaware that their gifts were converted into credit that is now unusable.

Barneys represents a small slice of the broader wedding registry market, according to data from Zola, the wedding registry site. But it was singular among its most fervent consumers for its unique, sophisticated home goods and customer service.

“These are couples that are looking for very curated, luxury brands and they’re looking for V.I.P. service, which is something that traditionally, people turned to Barneys for,” said Shan-Lyn Ma, the chief executive of Zola. “While the raw number of couples may not be significant, the pain of each of those couples that suffers it is certainly very high.”

Harried store associates have been struggling to keep up with frustrated couples and their own daily marching orders. One woman, who had a February wedding in New York and was waiting on $3,000 worth of gifts, said she and her husband visited the Barneys flagship on Monday and were told by a salesperson that everything would be shipped immediately.

On Wednesday, they received a long, apologetic text from the salesperson, who had just learned that an office for expediting orders had closed and that their missing gifts would be returned to them as credit. Even worse, they admitted in the message, the credit was only valid at Barneys and had to be used by Thursday night. The apologies were effusive.