

IowaCowboy

Supermarket Hero

Premium Member

join:2010-10-16

Springfield, MA ARRIS SB6183

Netgear R8000

1 recommendation IowaCowboy Premium Member Comcast Comcast, has excellent products but horrible customer service. Their customer service is like a Soviet bureaucracy and will pass the buck "it's your hardware or software". But I like the speeds I'm getting from Comcast at 200 down and 10 up.



Meaningful competition would force them to fix their customer service. Look at credit cards, Discover has 100 percent US based customer service.



battleop

join:2005-09-28

00000 battleop Member Re: Comcast We manage a really large number of customer sites that have Comcast either as the primary or backup circuit. Performance is pretty good and I don't think there are any real complaints about customer service. Some markets are better than others as far as reliability (Nashville is one that sucks pretty bad).



Over all it's a case of you get what you pay for. A lot of people expect premium service at a discounted rate. The often forget "Fast, Cheap, or Reliable. You only get two."



SysOp

join:2001-04-18

Atlanta, GA 2 edits 1 recommendation SysOp Member Re: Comcast Comcast fiber installation process has already started at our business location in South Fulton Atlanta.



Uptime is more important. Next project is our onsite diesel genset. Did I mention that's not cheap either?



Can't make money if the network is down.



battleop

join:2005-09-28

00000 1 recommendation battleop Member Re: Comcast We managed a customer in Nashville that had their Metro E product and it's reliability was horrible but I think that's just the Nashville Market that sucks really bad. I don't have very many issues with customers in the Atlanta market.



Maybe it helps that we're both in 56 Marietta.

logger

join:2012-06-14

Carmel, NY 2 recommendations logger to battleop

Member to battleop

said by battleop: Over all it's a case of you get what you pay for. A lot of people expect premium service at a discounted rate. The often forget "Fast, Cheap, or Reliable. You only get two."



Before Comcast acquired the cable system that serves my address, I had been a cable customer for decades. The previous owners provided satisfactory service; Comcast did not. When I was a Comcast customer, I did not get what I was paying for. I reported the problem, but Comcast did not effectively address the problem. I expected satisfactory service for the standard rate that I was paying.Before Comcast acquired the cable system that serves my address, I had been a cable customer for decades. The previous owners provided satisfactory service; Comcast did not.



camper

just visiting this planet

Premium Member

join:2010-03-21

Bethel, CT 6 recommendations camper to IowaCowboy

Premium Member to IowaCowboy

said by IowaCowboy: Comcast, has excellent products..

... only in selective areas.



In other areas, Comcast exploits the lack of meaningful competition to continue to extract as much money for as little service as possible.



Around here, the Comcast website shows $70 for 25/5, yet in other Comcast areas that same $70 will get you three or four times the speed. ... only in selective areas.In other areas, Comcast exploits the lack of meaningful competition to continue to extract as much money for as little service as possible.Around here, the Comcast website shows $70 for 25/5, yet in other Comcast areas that same $70 will get you three or four times the speed.



SysOp

join:2001-04-18

Atlanta, GA 2 recommendations SysOp Member Re: Comcast No matter the cost; I'm in the process of migration from AT&T DSL to Comcast Xfinity at all of our Atlanta retail locations.



Their product is just better.



No fanboizim here but I'm sure that won't stop the downvotes!



camper

just visiting this planet

Premium Member

join:2010-03-21

Bethel, CT 5 recommendations camper Premium Member Re: Comcast said by SysOp: Their product is just better.

I've often complimented the Comcast HSI Engineering team about the quality of the product. It is a good product.



It is Comcast's exploitative business practices that I dislike. I've often complimented the Comcast HSI Engineering team about the quality of the product. Ita good product.It is Comcast's exploitative business practices that I dislike.



SysOp

join:2001-04-18

Atlanta, GA SysOp to IowaCowboy

Member to IowaCowboy

Comcast answered the phone when we ordered our fiber line. Yep, I said Comcast not Google fiber. I also say spend money for boots on the ground, rather than butts in a chair.



r81984

Fair and Balanced

Premium Member

join:2001-11-14

Katy, TX 3 recommendations r81984 to IowaCowboy

Premium Member to IowaCowboy

Dont forget that every time you call to complain they mail you 4 new cable boxes that you dont need and then start charging you rental on the new ones and old ones.

If you refuse shipment or mail them back they pretend they never got them back and will keep charging you rental fees on phantom boxes you never needed in the first place.



insomniac84

join:2002-01-03

Schererville, IN 2 recommendations insomniac84 to IowaCowboy

Member to IowaCowboy

In what world is 200 down and 10 up ok? All bandwidth is symmetrical, there is no reason for the upload to be slower than the download, baring last mile limitation which should be minimal at this point. DOCSIS 3.0 does 1gbps down and 250mbps up. DOCSIS 3.1 supports symmetrical 1.0gbps.



10mpbs is slower than the current definition of broadband which is 25mbps. Plus, comcast is still implementing metered billing.



What do you pay for 200mbps/10mbps? Google fiber is $70 a month after all taxes and fees and is 1gbps/1gbps. Google has that price while having to build their entire network from the ground up. Comcast should be able to easily beat google's prices for the same speeds.



tshirt

Premium Member

join:2004-07-11

Snohomish, WA 2 recommendations tshirt Premium Member Re: Comcast said by insomniac84: 10mpbs is slower than the current definition of broadband which is 25mbps. "The new broadband benchmark sets downloads at a speed of 25 megabits a second and uploads of 3 megabits a second.The new broadband benchmark sets downloads at a speed of 25 megabits a second and uploads of 3 megabits a second." is what the FCC's Tom Wheeler says are the new guidelines according to the NYTimes »



The FCC does recognize by design most historic and current residential network connections are asymmetric at this time. said by insomniac84: All bandwidth is symmetrical, said by insomniac84: Comcast should be able to easily beat google's prices for the same speeds.

GF being paid for via loans based on the inflated stock of Google>ABC is only beginning to face real world cost/pricing questions. is what the FCC's Tom Wheeler says are the new guidelines according to the NYTimes » bits.blogs.nytimes.com/2 ··· nd/?_r=0 The FCC does recognize by design most historic and current residential network connections are asymmetric at this time.The reasons D.3 cable is currently so download heavy is well understood, short term, and has been thoroughly discussed here and across the internetThat assumes GF is actual aiming for break-even or better in the short run and is pricing accordingly, HOWEVER they set the price in advance, and have faced greater difficulty and expense in each deployment...notice the Google pause, reasoning and personal changes over the direction and finances at you might conclude that market driven pricing by a directly stock financed company would be higher.GF being paid for via loans based on the inflated stock of Google>ABC is only beginning to face real world cost/pricing questions.

Limeade

join:2015-11-06

Provo, UT Limeade to insomniac84

Member to insomniac84

Google did not build fiber from the ground up here. The city paid for the fiber and it cost like 40 million too.

videomatic3

join:2003-12-12

Pleasanton, CA 1 recommendation videomatic3 Member WAH! Comcast and centruylink charge too much but it's also too much to build our own infrastructure, sounds like their prices are justifiable. Shut up already, or cough up the money to build your own network.



battleop

join:2005-09-28

00000 -2 recommendations battleop Member Re: WAH! They deserve faster speeds for free! They are entitled to it because having 1G + 3209842039 channels and free LD is a human right.



Anonc0989

@2601:180.x 1 recommendation Anonc0989 to videomatic3

Anon to videomatic3

Um, no... Reality check... 1st of all many cable companies were given tax-payer subsidies and breaks to build those lines, so we help paid them. 2nd for the amount they charge, they've earned back their initial investment many times over.

videomatic3

join:2003-12-12

Pleasanton, CA videomatic3 Member Re: WAH! K. Learn from your mistakes and move along please, and don't make the same mistake twice.



battleop

join:2005-09-28

00000 battleop Member I would like to see pictures.. I would like to see pictures of how many people were really demonstrating. A wide shot that shows the entire crowd not a tight one that shows a dozen people meant to make it look like more.



Anon97390

@setaptr.net -2 recommendations Anon97390 Anon Re: I would like to see pictures.. said by battleop: I would like to see pictures of how many people were really demonstrating. A wide shot that shows the entire crowd not a tight one that shows a dozen people meant to make it look like more. I had the same feeling. No mention in the story about how many took part. And the pic shows at most about 1/2 doz people. More news reporter distortion to hype a story that has no basis in fact.



tshirt

Premium Member

join:2004-07-11

Snohomish, WA tshirt Premium Member Re: I would like to see pictures.. said by Anon97390 : More news reporter distortion to hype a story that has no basis in fact

she is highly self promoting and seeking reelection (eventually towards higher office, I think)

»www.seattle.gov/council/sawant/ This is mostly about Kshama Sawant the extreme socialist city council member, willing to jump on any cause and try to redirect any budget account into some other cause.she is highly self promoting and seeking reelection (eventually towards higher office, I think)



kataan

Premium Member

join:2003-04-22

Greenacres, WA kataan Premium Member Re: I would like to see pictures.. Sounds nice! So she will eventual be a pain in my a**.



tshirt

Premium Member

join:2004-07-11

Snohomish, WA tshirt to battleop

Premium Member to battleop

said by battleop: I would like to see pictures of how many people were really demonstrating.

I can't believe how quickly they want to WASTE more money on more broadband studies, as if the facts of cost, demand, necessity will have changed from the last time.

YES most of the city is already served by Comcast and centurylink Xdsl

YES people want it

NO many people aren't willing to pay for their own

and NOBODY is willing to pay enough to fund a full muni build



None of this has changed.

The greater Seattle/puget sound area has plenty on it's tax plate right now I'm news obcessed, and this is the first I heard of the slow walkers. I think the current protest is rather small.I can't believe how quickly they want to WASTE more money on more broadband studies, as if the facts of cost, demand, necessity will have changed from the last time.YES most of the city is already served by Comcast and centurylink XdslYES people want itNO many people aren't willing to pay for their ownand NOBODY is willing to pay enough to fund a full muni buildNone of this has changed.The greater Seattle/puget sound area has plenty on it's tax plate right now

Mikeysama

join:2007-08-14

Lady Lake, FL 1 recommendation Mikeysama Member Protest? Very artsy-fartsy of you, Seattle. Want to really protest? Coordinated mass unsubscribing. That'll make them poop themselves.



SysOp

join:2001-04-18

Atlanta, GA SysOp Member Re: Protest? Boycott!



Full disclosure; none of those protesters are willing to give up their entertainment. It's like cutting the cord but then paying for every other streaming service out there.



ISP is just another business expense passed along to the customer. So the market will decide if the business can survive. If not, other markets will pop up, businesses will move and that ISP will not survive. Capitalism!



Anon943a8

@hcs.net Anon943a8 to Mikeysama

Anon to Mikeysama

Well then that means no internet for them, unless they go to the public libraries for web access so they can tweet and use facebook.



tshirt

Premium Member

join:2004-07-11

Snohomish, WA tshirt to Mikeysama

Premium Member to Mikeysama

said by Mikeysama: Coordinated mass unsubscribing

the difference is a few lattes a month, one trip to a movie or show. Most of those "too poor" to get it will be driven out by gentrification before any new plant would be available. That works for paying customers, most the complaints/support for the never ending studies come from a few uncovered ('undeveloped' in the current real estate market) areas and LOTS of cord nevers, cord trimmer want to be's, the problem is the economics of a muni build here, really haven't changed for the better or at least not enough for the lowball bids they want (sure to be a disaster if built) People that HAVE service, aren't going to cut the cord in mass, even if they wish it was cheaper.the difference is a few lattes a month, one trip to a movie or show. Most of those "too poor" to get it will be driven out by gentrification before any new plant would be available.

derek4484

join:2016-08-16

Lexington, SC 1 recommendation derek4484 Member Really? If they're that mad over Seattle's broadband, they'd be astounded and dismayed over broadband here in SC. My standard package from Time Warner (Charter) is 15mbps!! I hate it, they're never going to upgrade to DOCSIS 3.0

silbaco

Premium Member

join:2009-08-03

USA 5 recommendations silbaco Premium Member Re: Really? Seattle actually has better broadband than many. Comcast's service is not exactly slow. And it's one of the few markets Centurylink has any sizable amount of Gigabit Fiber deployed.