PlayStation 4 owners who were left unimpressed with Sony's first response to the ongoing cross-play controversy may be a little more encouraged by its most recent update on the matter.

Existing Epic Games account on PS4 can't be logged into on Switch, image via <a href="https://twitter.com/GreedyEars/status/1006586107239247872" target="_blank">Twitter user GreedyEars. </a>

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Speaking with Eurogamer at the Gamelab conference today, Sony executive Shawn Layden denied allegations that it wasn't listening to the growing anger from its players:"We're hearing it. We're looking at a lot of the possibilities," said Layden. "You can imagine that the circumstances around that affect a lot more than just one game. I'm confident we'll get to a solution which will be understood and accepted by our gaming community, while at the same time supporting our business."It's not exactly a confirmation that Sony is going to fix the problem as gamers see it, but it at least shows more understanding than Sony's initial response , which only said it was "open to hearing" from the PlayStation community before plugging the PlayStation Network's 80 million monthly active users.Nintendo and Microsoft responded by releasing a trailer promoting Minecraft cross-play between Switch and Xbox One. Nintendo America president, Reggie Fils-Aime said Sony's decisions were its own to make , but that Nintendo believes in "being both developer-forward and fan-forward."Meanwhile, former Sony Online Entertainment head John Smedley recently said Sony won't allow cross-play because of "money." Elaborating, Smedley wrote that Sony didn't like the idea of a customer buying "something on an Xbox and it being used on a PlayStation."Sony and Xbox executives were debating cross-play's merits (or perceived lack thereof) all the way back during E3 2017 . However, the issue really heated up when Fortnite

Nick Santangelo is a freelance writer based in Philadelphia. He loves video games and sports, but not sports video games. Follow him on Twitter