New York-based digital currency exchange Celery has suspended its services, but has thus far declined to comment on the reason why.

The exchange – which was launched in mid-2014 by trading platform provider BTX Trader with the aim of appealing to consumers – has frozen withdrawals, deposits and orders, according to a statement posted to its website. The message was initially posted at 9:45am ET.

Yet the statement offers nothing in the way of explanation, only adding that users should “refer to this page for all further updates”. A New York-listed phone number plays an audio recording of that statement, referring listeners to the website.

Celery founder Ilya Subkhankulov declined to offer clarity on the situation when reached.

“I have no comment at this time,” Subhankulov said in an email, adding that information would be released “as soon as possible” when asked when users can expect an update.

A customer of the exchange told CoinDesk that they had received no prior word about the service freeze, echoing concerns of other users who have taken to social media regarding the issue.

CoinDesk will continue monitoring this developing story.

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