Vodafone NZ chief executive Jason Paris says getting the same or better service for a lower price is a tough option to ignore.

Vodafone New Zealand chief executive Jason Paris has appeared to signal the company could cut jobs at its call centres in Auckland and Christchurch as it seeks to cut costs from the business and prepare for a sharemarket listing next year.

The phone company said in December that a consultation process was underway with its 3000 staff about a "new organisational model" that could better set up the phone and broadband company for the future.

There was speculation at the time that about 400 jobs could go.

Paris said on Thursday in the comments section on a Stuff story that Vodafone used call centres based overseas in many markets to lower costs and access specialist expertise.

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"As a proud and passionate New Zealander my preference is to keep roles in NZ, but when the customer service is the same or better and at much lower cost then it is tough to ignore this option," he said.

Paris made the comment in response to a Stuff reader who questioned the ethics of replacing New Zealand workers with workers in India on lower pay.

Paris said that where Vodafone used overseas call centres, it paid staff "well based on their local market and cost of living".

Vodafone spokeswoman Kathy Gieck said the company had categorically ruled out closing either its Auckland or Christchurch centres.

"That said we are looking at a range of options not just for the call centres but across the business which may include outsourcing either within New Zealand or offshore which could include using Vodafone's global centres of expertise."

Vodafone call centre staff are currently based out of Auckland, Christchurch and the Philippines. In 2011, the company stopped using a contact centre in Cairo, repatriating 125 jobs, to provide what it said would be "a more consistent experience".

On Tuesday, Vodafone announced it would reduce its senior management team by 10 roles as the first stage in its restructure and promised to provide certainly to all staff on their jobs by the end of March.

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