Info: You have been connected with Sprengloe.

Sprengloe: Hiya! I am Game Master Sprengloe and I hope your day is going well. Can I start off by getting your first and last name please?

you: Harry Potter

Sprengloe: What's up, Harry Potter! I understand you're looking to get a toon of yours moved back to another realm, correct?

you: Yeah. Charactername on Zul'jin was originally on Bleeding Hollow

you: I paid for a server xfer and I regret it and I was wondering if you could revert it? I don't want the money back.

Sprengloe: Gotchya! That's definitely something I'd be happy to look into for you. Generally though, this sort of request is very time sensitive and usually the latest we can help out with is around 3-6 days. But let me check over a few things and see what sort of options might be available.

you: If it helps it's the only server xfer I've ever bought. I don't do this often.

you: I'd be willing to wait yeah

Sprengloe: If you don't mind me asking, why are you looking to be transferred back?

you: Would that affect the outcome at all

you: just curious

Sprengloe: Well it'll help me understand your situation and the reason for it which could help me advocate for an exception to our normal policy on these types of requests.

you: Well. I was in a guild in Bleeding Hollow for over 2 years. When you guys made the change from 10 -> 20 for Mythic it sort of hurt the guild a lot. We couldn't get good recruits so I found a guild on Zul'jin. I joined them when they were 6/10M in BrF, so I didn't get to progress much with them. Now that it's a new tier, it's going by really slow, management has ignored a lot of advice and criticism. I posted a recruitment thread on an alt in the WoW forums and someone put my mains name there.

you: Apparently theres a Google extension that shows all characters associated with your account. Someone found it in guild and showed it to the GM. I told them my reasoning and they said that's fine they'll just hold loot. And then they tell me right before raid that "let's be clear you aren't raiding with us" so I just want to go back to Bleeding Hollow to play with friends.

you: Stranded on a server where I know no one.

you: Sob story I know, but it's the truth.

Sprengloe: Wow. That's terrible and /rude @ that Guild. I appreciate you taking the time to share that with me though. So here's what i'd like to do. I noticed this account was started up 3 years ago and since that time you've been dedicated and investigated a lot of time and energy into WoW. To give our thanks to you, I will offer you a free transfer of one toon to any realm of your choosing.

Sprengloe: So if you'd like to move your toon back to Bleeding Hollow, i'll make that happen right now. =)

you: You are awesome. I love this game and the community. Support is great and I have no problem paying the sub for this game if it means I get to deal with people like you.

you: Yeah. I'll do that. Do you need me to log out?

Sprengloe: Yep! Just make sure you've got all of your gold and items that you'd like to pack up and take with you to Bleeding Hollow.

you: Oh, I have to convert some gold to items

you: Since you can only bring 50k

Sprengloe: Okay.

Sprengloe: Let me know when you're ready. : )

you: Okay, just finished.

Sprengloe: Logged out?

you: Yep

Sprengloe: Cool and just to be sure, I'm moving Charactername on Zul'jin over to Bleeding Hollow, correct?

you: That is correct.

Sprengloe: Oh! I think Charactername has some mail. Let me check and see what it is.

you: Might be a mount that I just bought, but I thought I had put it in my inventory.

Sprengloe: Tools are a little slow. Thanks for your patience. =)

Sprengloe: Ah it was just a letter from another player informing you about that thread you made. Want me to go ahead and trash it?

you: Yeah, that's fine.

Sprengloe: All set! Give it about an hour for your toon to show up on Bleeding Hollow!

you: Thanks so much! I really appreciate it.

you: I was also wondering if you minded that I posted this to reddit to show how awesome customer service? If not, it's fine. I know you guys don't want a bunch of people asking for free stuff.

Sprengloe: You're welcome! I don't mind at all. ^_^ I've got a few twitter callouts and older threads out there from some players. =)

you: Awesome. I'll do that then! And I'll fill out a great survey. Not enough people do those things.

Sprengloe: I definitely appreciate that, Harry Potter!!! Did you have any final questions or concerns before I go?

you: No. Everything is great. Thanks for making a crap day a little bit better.

Sprengloe: You're welcome! /bow Take care and stay awesome, Harry Potter! =D /wave