CHOOSE ANYONE ELSE!! If only I could leave negative stars. Appalling from Start to Finish! To kick things off collection was around 8 hours late, not a big deal and I was patient. However on arrival the tuck was full, so they could not collect our belongings. Why come at all? Anyway they went away to offload some items on the truck and make space for our possessions and came back around 2 hours later. Clearly Vince and Tommy (Collection team) were having a bad day, not my fault, I might add. However the rushed collection, lack of protection or disassembly to anything we packed, poor completion of the forms and ultimately verbal abuse I received in my own home from Vince was a disgrace. After they left I felt very uneasy about the safety of my things. About 30minutes later Vince called to apologise for his verbal abuse and cursing, however I still felt extremely uneasy about the situation. On the 30th January, Move On Moving arrived at our apartment address in San Diego California to collect our possession for the move to Austin Texas. It got off to a bad start. The truck arrived around 8 hours late, with a full load and advised they do not have space, so need to figure out what to do. Eventually they drove away and dropped a portion of their existing load off and came back 2 hours later. Clearly the two men, Vince and Tommy had, had a long day and were in a rush to finish the job regardless of the quality. They loaded our possessions, with no protection with the exception of some plastic pallet wrap which I assumed was temporary. At the end of the load when we were checking the paperwork I pointed out some missing items that were loaded, but not logged. Vince did not take kindly to this and started cursing at me and at the situation. He stormed off shouting ‘he doesn’t have time for this! another curse word! We then went back to my apartment to finalise the paperwork, which I was not happy about but felt I had no choice. As soon as they left I was deeply concerned for our possessions. 1, I was not confident everything had been logged properly, 2, I had no confidence in them being well taken care of and protected. Almost one month later, we were ready to receive delivery on Friday 22nd February, however the truck did not arrive until Friday 1st March, I was sleeping on a floor for a week, partly because the truck broke down. Although perhaps out of their control, still not something I expect to have to deal with. When the truck finally arrived, it was only one guy. George. He refused to carry the items up the stairs 1 floor up, 20 steps, because the paperwork only permitted 12. I refused to pay the additional $50.00 as I felt this was unfair. So he said he would leave the items at the bottom, leaving myself to carry them up the stairs. As soon as the first item came of the truck I was shocked. There was no protection and significant damage. I hope this was one item, but it kept getting worse, everything single items was un-protected and damaged. Even all the boxes were completely ruined as if they had been thrown into a dumpster and kicked around for the past month. At this time I was devastated. Moving state is hard and stressful enough without this happening. As a strong adult male, I just felt in disarray, not knowing what to do. I just felt like crying! Was the truck was fully unloaded, and we assessed the extent of all the damage, we really 3 items were completely destroyed. Our LCD TV screen was smashed, our designer floor lamp completely broken, and also one of the chairs. I called Move On Moving and they apologised a just sent an email for CSI claim. Following the Trucks departure, I then spent my Friday night evening fully assessing the damage, photographing and cataloguing. On Monday the 4th, I spent a further 3 hours calling CSI claims, and formally logging the claim uploading all the photos, finding links and prices for our items and so on. To summarise, this has been one of the worst experiences of my life. The service provided really has been an absolute disgrace and I am unsure how this company remains in business.. Either we have been extremely unlucky, or a victim of Vince’s wrath and poor service at the front end. Who knows, all I know is currently we are left with a $193 settlement offer when there are $1000s of damages and hours of time and stress. If you value your possessions, time and health, avoid this company like the plague!