Posted 30 May 2018 - 02:10 PM

Here's what WAS happening:

So what did I do to address this? Here's the scoop.

Blah blah blah.. numbers number numbers... what does this mean to me? Here's the TL;DR

Something you can do to help me:

You've queue solo but you've sat there for 3 minutes!

So as I mentioned on Twitter, I stole the keys to the Match Maker configuration tool. My main purpose was to look at Solo Queue and it's current performance and the fact that Tier 1 players and Tier 4 players were being allowed in the same match right from the get go.My main thought process was to identify the major time hogs when it came to creating the teams of individual players.1) Player skill Tier was set to 3. (Tiers are 0 based; meaning If I wanted Tier 1 and Tier 2 to be the only Tiers mixed, I'd have to set this value to 1). This value was set to 3 because of complaints of long wait times when it was reduced to 2. Theoretically, this number should be set to 0 BUT that would result in Tier 1 and Tier 2 players sitting in queue for a VERY long time.. think like 45 mins +. That being said, players capable of playing at Tier 1 to Tier 3 skill levels will allow closer competitive gameplay while maintaining shorter wait times for matches, so a value of 2 would be ideal here.2) The Match Maker was relying on building teams using the 3/3/3/3 weight class restriction rule. We all know when looking at the weight class distribution in the current quick play queue information that this is going to be hard pressed when you have 12% of queued players playing lights, 15% in mediums, 60% in heavies and 33% in assaults. When you have queues like that in conjunction with the restraints of the above point dealing with Tiers, you can see where this is compounding to the problem.2a) To add to the above point, the match maker would refuse to budge on 3/3/3/3 building for a minimum of 60 seconds before releasing the restriction slowly to allow a combination of up to 5 per weight class. THIS was the key to the wait times being seen in Solo QP. Once the valves opened up, teams were being created a lot faster.1) Stop allowing Tier 1 players to play against Tier 4 and 5 players completely. Hard line.. no ifs ands or buts no matter how low the player count is in off peak times. To do this,. The biggest skill gap allowed now is Tier 1 to Tier 3. Tier 2 to Tier 4. Tier 3 to Tier 5.2 & 2a) The Match Maker is going to wait no longer than 20 seconds to come up with a 3/3/3/3 build. After that 20 seconds is up, it will INSTANTLY allow 6/6/6/6 weight class distribution and eventually widen up to 12/12/12/12 over the next 30 seconds. The Match Maker will also weight class match on both teams. If there are 6 assaults on one team, there's guaranteed to be 6 assaults on the other. This also helps SIGNIFICANTLY when the marketing team runs an event using a single 'Mech as it's reward giving element.* Wait times have been reduced between 40-50%.* MAXIMUM average wait times have dropped from 150 seconds to 80 seconds.* Matches being played are a lot more challenging.* Average PSR ranking differences between two teams has gone from 950 to 200.I've monitored this data over the last 3 days watching all 3 prime times (NA/EU/OC) and non-prime times and the data is consistent.If you think you are in a SOLO QP match that has a Tier 1 player mixed with a Tier 4 or Tier 5 player, I need that match's ID number found on the end of round screen. This way I can look up all players involved and confirm the problem and get it looked at by engineers to see where it went wrong.Edit:Tarogato pointed out Match ID isn't available in public matches. A screenshot of the match scoreboard will help me as well. Will just take longer to look everyone up. I'll put in a request to have Match ID posted on public matches as well.Yes... I've seen it. I've looked into why as well. This will happen when you're playing in a non-primetime time slot while having only 1 regional server selected. i.e. You are playing at 3am in AU and have only the OC server selected. You're going to be there for quite a while. All I can suggest is for you to open up the other server selections (I know ping isn't ideal). You have a choice of waiting a long time, or dealing with higher pings and until some international Internet body allows me to play with routing information and dealing with companies that cut ocean floor pipes, there's not much else I can do for you.So that's it for now. I'll be keeping an eye on the wait times and I've made my own copy of the keys to the server config tool.