Friends, you can now order Boba Guys via Doordash and Order Ahead from our re-opened locations. We pride ourselves on being a next-level company, so we want to take it slow with a limited menu and hours as we shake off the cobwebs during this pandemic. We prioritize public health, which is why we were one of the earliest businesses to close in the entire country back in March.

After a month in hibernation (March / April), we took best practices from our industry to address public health concerns. If and when we came back, we had to incorporate all the learnings into our pilot. We call this pilot, “Boba Guys Express” (or Boba Guys Pop-up 2.0). This is going to be a work in progress as we constantly refine our processes and protocols.

Here’s what to expect:

Limited Menu - no customization, only the standards… we will gradually add more over time. The goal is speed and to avoid bottlenecks in our process. Next-Level Public Health Standards - We internally call it our 7-Step Process Checklist. All staff is equipped with PPE and temperature-checked before every shift; every delivery will get a “Next-Level Quality” card indicating who handled the order for tracking and accountability (yes, like they do in Asia.) We also implement a clustering system, which will help contain any outbreak and help with contact tracing. No Walk-Up Orders / Contactless - everything we touch will be wiped down according to CDC and public health guidelines; everyone must order ahead via our mobile ordering site or delivery partner, DoorDash. Going mobile and digital allows us to safely distance ourselves as you can now schedule pickup times and wait in a car or nearby park in your pajamas. Boba Guys “Express Turnaround” - as we adapt to a new normal, this is a key part of our “Boba Guys Express” model. Guests who order from Boba Guys Express Menu off of our digital register (Order Ahead) should be able to order and receive their drink in just a few minutes. In and out to maintain proper social distancing. Boba Guys Team Member Testing (SF/LA) - as of May 1st, we are now sending any newly onboarding team members to COVID-testing sites before they rejoin the company. We believe that this testing, along with the temperature checks and daily monitoring of symptoms before a shift will minimize the risk of infection within our store clusters. Aggressive Closure Protocols - If and when there is a confirmed positive COVID-19 on our team, we will immediately suspend service at the affected store until all team members are tested and cleared for COVID-19 (or we surpass the 14-day CDC-recommended quarantine period). We will also communicate to the public to the best of our ability including a targeted email to past guests using our Square POS platform. Lastly, we will hire a 3rd party cleaning service that ensures we follow proper sanitation and sterilization protocol prior to re-opening. (All affected team members also receive compensation based on their regular scheduled hours per the Family’s First Act and/or local PSL policies.)

Our protocol and procedures will evolve over time as we keep up with updated CDC guidelines and industry best practices. Thank you and stay safe.