MadMadsMum Fri 20-Sep-19 21:07:29

Over a week ago, I had to forcibly retrieve a faulty sofa button from my 18 month old daughter’s mouth. The sofa is 4/5 years old (from Sofology) and a button had fallen out of the side cushion through no fault of ours. The button was not pulled or broken and simply became unattached to the button on the other side. Fortunately I was close to my daughter and noticed she was panicked and unable to breathe so was able to act.

Shortly after this happened, I called Sofology who despite repeatedly promising to call me, never bothered. I had to chase through email, Twitter and finally again by phone. Through a DM on Twitter, I was informed that due to the sofa being 4/5 years old and not being able to know how the button came loose, they would take no action. After calling them and expressing my concern that no one from Sofology seemed concerned enough about by situation to bother picking up the phone and calling a distressed mother, they offered to send someone to my home to fix the button.

I really don’t want this sofa - that represents a very clear danger to my child as it has 38 other buttons on it - in my home.

AIBU to expect Sofology to take this more seriously and do more than send someone out to fix the button?