Help!

I require assistance with my laptop AGAIN. It froze this morning, so I turned it off. Now when I turn it back on, it starts up fine, gives me the option to run the startup repair or start windows normally. I’ve tried both options, only to have it load normally until I hit the little scrolling graphic with ‘Microsoft Corporation’ underneath it…now that’s frozen and won’t load any further.

If you have any idea how to help me, email me at claremcfearless@gmail.com

(I’m posting this with my iPhone, in case you were curious.)