Ticket Registration / Payment

1. I bought a ticket on your website, but didn’t get a confirmation yet. Is something wrong? It usually takes up to 48h to receive a response. In case you don’t get any confirmation after max. 3 days, please contact us via info@o-mato.com. Also, have a look in your spam folder, it is quite likely for emails to get lost there

2. How can I pay for my ticket? You can pay via credit card through our application form. In special cases we offer money transfer via bank account, Paypal (charges a 20-30 USD fee) or Western Union (charges a 3-4 USD fee). Therefore, contact our customer service via info@o-mato.com.

3. Can I pay my ticket in installments? Yes, you can pay your ticket in max. 3 installments (1 payment per month). In this case, the first rate will be paid via our application form, whereas for further installments, you’ll receive a payment mail. Please check your spam folder! Applications for installment options end in July.

4. Can I cancel my ticket? You are free to cancel your ticket any time. Payback conditions change, the closer we get to the event. Please have a look at our T&C, article 6.4.

5. Is there a minimum age? Yes, to ensure safety and responsible behavior of all participants, the minimum age is 21 years.

6. Are you hiring workers, volunteers, photographers/videographers etc. for O MATO? We work in a small, well experienced team and recruit workers ourselves. There is always a spot available for motivated people, who are keen to work in a jungle environment over several weeks. Please keep in mind, that volunteers will have to pay for a workers ticket, that covers the minimum expenses. Sent us your request via info@o-mato.com

Before the festival

7. When should I arrive in Manaus to be on time for the departure? The ship leaves Manaus on 11th of September at 12pm. Please make sure to arrive on time. If you’re late you will need to get extra transport via bus and boat, with an additional cost.

8. Where is the ship leaving from? The ship normally leaves from Porto de Sao Raimundo (Manaus). Due to the possibility of changes regarding the harbor of departure in Manaus, you’ll be informed via mail 2-3 days before the event, with an in depth instruction (This includes additional information for 5 Day Passes as well)

9. I bought a 5 Day Pass, how does the transfer to/from Novo Airao work? 11th to 16th: After your experience you’ll be transferred to the closest village of Novo Airao, arriving around midday on September 16th . From there, you can either take a bus (4h/R$40 p.P.) or hire a cab driver (3h/R$270 for the whole car). 16th to 21st: To get to the pick up spot, take the bus (4h/R$40 p.P.) from the central bus station in Manaus (Rodoviaria) or hire a cab driver (3h/R$270) from the entrance of Rio Negro bridge (Lotacao/Ponte Rio Negro) to Novo Airao (Harbour). Contact us in case you want to reserve a private transport. Pick up time in Novo Airao will be 1 pm on 16th of September. Please make sure to be on time!

10. How much money should I bring? Will there be an atm? O MATO is a cash free zone. You can change your money (EU/R$) into O MATO Coins before the event via bank transfer or at the event at our office. We ask you to bring enough money, as we don’t accept cards and the next ATM is a 1,5 hours boat ride away. We recommend bringing 150 - 300 EU for drinks, tours and other things.

The Experience

11. What is the mosquito situation at the venue like? There are very few mosquitos at Cheiro do Mato. The bypassing Blackwaters of the Rio Negro are very acidic, which is not dangerous for us humans, but no home for mosquitos.

12. Will I have phone signal at O MATO? No, there is no reception at the venue. Please tell your loved ones, you won’t be reachable for 10 days.

13. What are the tours/workshops/activities included in the ticket price? For every theme (jungle, river) you can partake an introduction tour, which is included in your ticket. All additional tours and workshops cost around US$ 5-15, depending on scope and logistical effort. Besides wakeboarding, activities are free for everyone. Check our Program for further information.

14. Do I have to sleep in the hammock? We don’t oblige you to do so, but from our and local peoples experience, we know that hammocks are the most comfortable way to sleep in the jungle. If there is no way for you to sleep hanging, we won’t stop you from putting up a tent. In case of injuries or other maladies, you’ll be provided with a bed.

15. Will there be a medical service? We have well experienced paramedics at the venue, who are properly prepared for the conditions given.