She'd had to cancel her next passenger's pickup, and she wanted to make sure they knew why. She wasn't sure what to expect in return. As a contract worker, she knows she's on her own. She's been vocal about the company's problems, including owing more to its female passengers. But she thought they'd at least acknowledge that one of their drivers, proud to drive where others might not want to in order to better serve those who serve us — the hospital workers, the cleaning people, the bartenders, the waitresses — had driven into trauma on the job.