TL;DR: The cryptocurrency exchange attempting to build its reputation on research and biting analysis, BitMEX, is in chaos this morning. After acknowledging accidentally sending out customers’ personal email addresses, its official Twitter account was compromised, and at the time of publication conflicting reports are emerging about slow-to-no withdrawals.



BitMEX Chaos

“Earlier today,” the exchange explained, “some of our users received an email which contained the email addresses of other users in the ‘to’ field. We apologise for the concern this communication may have caused. This was the result of a software error which has now been addressed.”

Crypto Twitter erupted with screenshots, revealing the gaff exposing scores of BitMEX customers’ email address … some of which were easily doxxed due to the proliferation of using first and last names in the prefix. “Rest assured that in this instance, beyond email addresses, no other personal data or account information have been disclosed and no further emails have been sent,” BitMEX insisted.

Around the same time, messages from the exchange’s official Twitter account, @BitMEXdotcom, posted in succession, “Hacked,” and “Take your BTC and run. Last day for withdrawals.” They were quickly removed, and at press time no public explanation has been given. In a twist of irony, the exchange urged in the same statement regarding compromised emails, “Please take note our official BitMEX communications channels. These are our primary, official social media communications channels and only instructions provided via these avenues should be observed.”

A few minutes later, the official Twitter account acknowledged yet another breach, “We would like to reassure our users that while the trolls may target our Twitter account, you may rest assured that all funds are safe.” CoinSpice received conflicting reports of BitMEX putting a moratorium on withdrawals, with some sources insisting it was a standard maintenance practice while others denied a problem at all, showing their personal testing of removing funds without incident.

*Hayden Otto, CEO of BitcoinBCH.com contributed sourcing for this article.

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