Staff_Julie: Staff_Julie: Please, please, please, make sure you disband/leave your guild, leave your party, and collect your items from the market. I suggest you spend the upcoming week to make arrangements with your friends and guild members.

Why not include a preparatory in-game mechanic in the future.

Meaning, when you wish to transfer your character you initiate a procedure in-game which creates a list with checks whether you fulfilled a set of prerequisites, like emptying your storage and market, leaving the guild and party, maybe distributing skill points, etc., whatever is necessary.

If a check is not satisfied but the player wishes to proceed, you require them to type a long sentence as verification. Then, only when these checks have been submitted, a ticket or further procedure will be accepted.

Of course, it would be best if, as the next step, the player could write up a message in-game, submit it and freeze the character/team until the transfer is automatically completed during the next maintenance without accessing any website.