Chatbots will eventually replace mobile apps. May be in 2020!!

Chatbots replacing Mobile apps isn’t a new affair. The tech industry has always undergone critical transformations and this happens to be one of them.

Trends began when browser replaced the desktop Operating Systems as the new platform. Just as websites replaced client-server applications then, messaging bots will replace mobile apps now.

According to Gartner’s report, By 2020, 85% of customer interactions will be managed without a human. Chatbots escalation began in early 2016; in less than 6 months, major tech giants either launched Bot development platform, created their own Chatbot or both.

Chatbots are essentially automation of human interaction with businesses. Chatbots can complement and form alternate sales channel but can’t replace some of the popular apps such as ecommerce platforms (Amazon, Alibaba and Flipkart) and social media platforms (Facebook, Twitter and Whatsapp)

Because chatting is more natural to human than working on a static app. Chatbots score better in terms of user experience.

Some prominent reasons why chatbot are the new apps -

1. App fatigue and expensive app development

in March 2015, Gartner published a report, that showed App usage is going to plateau. As many Smartphone users were becoming exhausted and didn’t want to increase their current usage levels. It’s not that people don’t want to use Apps anymore, there’s just too many and even device has memory issues too.

2. Unified Interface

In fact all mobile apps and websites are just a collection of information. All this can be packaged into a single messaging app where a chatbot can offer all the services. Merging the services such as buying movie tickets, groceries or booking a hotel or flight in a single messaging app is much convenient rather than downloading multiple apps taking up your precious storage. Chatbots can help in reducing this multiple downloads.

3. Customer support is much easier with chatbots

With the innovative, exceptional and highly functional features of messaging chatbots, customer support mobile apps seem to be moving towards a farewell. Chatbots can track customer’s responses. Whether it’s simple workflow or critical scenarios, chatbots can ensure successful mapping of these operations onto the framework.

4. Technical superiority using AI, NLP and ML

Advancement in Natural Language processing or in some cases Artificial Intelligence has made chatbots smarter and more expandable. Using Machine Learning bots can constantly learn from user’s behaviour and offer much more personalized responses. Compared to the first conversation, you will observe better and intelligent response in the 100th conversation.

There are many other reasons for building a chatbot instead of an app such as faster development, user-friendly bot building platforms, personalized experience etc.

Read the full and updated story about how chatbots can replace mobile apps, which will include more points like —

✓ Faster development

✓ Benefits offered by them

✓ Natural human-like feel

✓ Faster performance than mobile apps and websites

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