Terms & Conditions



**Travel on partner airlines and certain tickets where the fare is not disclosed may earn miles based on different criteria. Visit Airline Partners or Exception Fares for full details on earning miles.



Medallion Qualification Miles: Medallion Qualification Miles (MQMs) earned through flight activity are calculated based on distance flown and fare class purchased on Delta, Delta Connection®, Delta Shuttle®, and select airline partners. MQMs may also be earned through activity with other select SkyMiles partners. Flights and itineraries eligible for MQMs will earn a minimum of 500 MQMs per segment.



Medallion Qualification Segments: Medallion Qualification Segments (MQSs) are earned through flight activity on Delta, Delta Connection, Delta Shuttle, and select airline partners. All paid fare classes eligible to earn MQMs count toward MQSs.



Medallion Qualification Dollars: Medallion Qualification Dollars (MQDs) are the sum total of the SkyMiles Member’s spend on Delta-marketed flights (flight numbers that include the “DL” airline code), inclusive of the base fare and carrier-imposed surcharges, but exclusive of government-imposed taxes and fees. MQDs also include select partner airline flights and select exception fares. The MQDs you will earn when traveling on select partner marketed flights not ticketed through Delta (i.e. the ticket number does not start with “006”) as well as when traveling on “exception fares” (such as consolidator, cruise, vacation packages, inclusive tour and other tickets) will be equal to one-fifth of the base miles and Class Bonus miles (when applicable) earned on the itinerary.

Base fare and carrier-imposed surcharges for travel marketed by Group 1, Group 2 and Group 3 partner airlines and ticketed through a Delta channel (featuring a ticket number beginning with “006”) will also be included in MQDs. For travel ticketed and marketed by Group 1, Group 2 and Group 3 partner airlines MQDs will be equal to one-fifth of the base miles and Class Bonus miles (when applicable) earned on the itinerary.

Certain tickets, including but not limited to bulk, consolidator, cruise, vacation packages, inclusive tour and other tickets where the fare is not disclosed, will also count toward MQDs excluding bookings made through priceline.com or hotwire.com where the carrier is not disclosed prior to purchase. A portion of the airfare for some Delta Vacations packages will earn MQDs based on fare class and distance flown. Award, free, barter, pass travel and other tickets not eligible for mileage accrual will not earn MQDs. Pay with Miles tickets eligible for mileage accrual will earn MQDs for the portion of the base fare and carrier-imposed surcharges remaining and paid in currency after miles are applied to the ticket total.

For purposes of mileage or MQD credit, “distance flown” means the calculated distance between origin and destination, as determined by Delta in its sole discretion, regardless of the actual distance traveled on any individual flight.

First Class, Delta Comfort+ and Preferred Seats purchases and paid Premium class upgrades, made through a Delta channel (including delta.com, Fly Delta mobile app, Delta Reservations, Delta kiosks, and select Delta airport locations) are included in MQDs . If a Delta Comfort+, paid Premium class upgrade or Preferred Seat is purchased at the airport in Amsterdam (AMS), or Paris (CDG) for a Delta-operated flight, the Member will not earn miles or MQDs . If a Member purchases a Delta Comfort+, paid Premium class upgrade or Preferred Seat and Delta is not able to accommodate the Member in that seat or a similar seat, the Member’s purchase will be refunded and no MQDs will be awarded. If a customer voluntarily changes his/her flight or seat selection once purchased, a refund for the original seat purchase will not be provided and no MQDs will be awarded. MQDs will not be awarded for complimentary access to Premium cabin, Delta Comfort+ and Preferred Seats. MQDs may only be earned by the Member traveling whose name and SkyMiles number is included in the reservation.

All other ancillary purchases or fees including but not limited to checked baggage fees, Priority Boarding, Delta Sky Club® memberships, Wi-Fi passes, in-flight food and beverage purchases, in-flight entertainment, unaccompanied minor fees, pet travel fees, Mileage Booster™ or mileage purchases, ticket change fees, Direct Ticketing Charge (DTC), same-day confirmed or standby fees, Administrative Service Charge (ASC), and External Reissue Charge (ERC), do not count toward earning MQDs.

Your spending on flights with Group 1, Group 2 and Group 3 partner airlines that are ticketed through a Delta channel (the ticket number will begin with “006”) count toward MQDs as well as certain specialty tickets such as bulk, consolidator or other vacation packages.

Residency:

Country of residence is determined by the primary address in the Member’s SkyMiles account at the time of qualification for Medallion Status. Delta reserves the right to audit an account at any time for residency requirements, request further supporting documentation and update the address for any Member's SkyMiles account using the National Change of Address (NCOA) data filed by relocating postal Members, but shall have no obligation to do so. Accounts found in violation are subject to penalty, up to and including termination of Medallion Status and closure of the SkyMiles account.

Members moving into the U.S. will be required to update their account address information using their Delta password by visiting My Profile, editing their address and attaching any required documentation through the online form. Once the address has been updated, the MQD requirement will once again apply towards earning Medallion Status.

Members moving outside of the U.S. who wish to have the MQD requirement no longer apply towards earning Medallion Status will be required to update their account address information using their Delta password by visiting My Profile, editing their address and attaching any required documentation through the online form as well as provide the following additional documentation that cannot be completed over the phone or online:

Members will need to submit one of the documents listed below via mail or fax to complete the address change request. The document must reflect the Member’s name and a residential address which may not be the address of a corporation or business. Members should include their SkyMiles number and signature on all requests and documentation:

Government issued ID with new address (Driver’s License, Country/State-issued photo ID card, passport)

Utility bill in Member’s name showing new address, dated within the past 60 days

Deed, mortgage, monthly mortgage statement or residential rental/lease agreement showing proof of ownership at new address, with Member’s name and signature. Lease must be dated within the past year

Bank statement with Member’s name and address, dated within the past 60 days (may block out sensitive information)

Payroll statement with Member’s name and address, dated within the past 60 days (may block out sensitive information)

Postal Service change of address confirmation form

Current automobile or life insurance bill, or homeowners or renter insurance bill (cards or policies are not accepted)

Copy of school records/transcript from a school in which the applicant is currently enrolled, issued by an accredited school

Postmarked mail with forwarding address label (must display the Member’s full name)

Receipt for personal property taxes or real estate taxes paid within the last year

Letter from Member’s employer on official company letterhead, detailing Member’s current address. Letter must be signed by employee’s supervisor with supervisor’s full contact information

Members can send their documentation to “SkyMiles Account Support” group by:

Fax

404-715-9220 (Medallion Members)

404-773-1945 (All other SkyMiles Members)



Mail:

Delta Air Lines, Inc.

SkyMiles Account Support

Dept. 654

P.O. Box 20532

Atlanta, GA 30320-2532

Once all proper documentation has been submitted, please allow 6-8 weeks for processing. Members who are approved will no longer see MQDs tracked in in My SkyMiles.

Other Terms and Conditions: Qualification requirements for Medallion Status will not be prorated or reduced in situations where an account is open for less than the full calendar year. Travel is identified by those itineraries that include a Member’s name and SkyMiles account number attached to the reservation. Award, Pay with Miles, free, barter, pass travel and other tickets not eligible for mileage accrual will not earn Medallion Qualification Segments (MQSs), Medallion Qualification Miles (MQMs) or credit for Medallion Qualification Dollars (MQDs). Delta reserves the right to modify these requirements at any time without prior notice. All Delta SkyMiles program rules apply. To review the rules, please visit Membership Guide & Program Rules.



Medallion Qualification Dollar (MQD) Waiver: If the Medallion Qualification Dollar (MQD) thresholds are not met for a Qualification Year, you can still qualify for Platinum, Gold and Silver Medallion Status if you have earned the required Medallion Qualification Miles (MQMs) or Medallion Qualification Segments (MQSs) and make at least $25,000 in eligible purchases within that Qualification Year on your Eligible Card. If the MQD threshold is not met for a Qualification Year, you can qualify for Diamond Medallion Status if you have earned the required MQMs or MQSs and make at least $250,000 in eligible purchases within that Qualification Year on your Eligible Card. A Qualification Year is from January 1 to December 31 of a given year. The close of the Qualification Year is December 31, without regard to the time of the year that the credit card account is opened. This means that for the first year of Card Membership, the Card Member’s eligible purchase period may be less than twelve months. Eligible purchases means purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees, interest charges, balance transfers (balance transfers are not available on Delta SkyMiles® Business Credit Cards), cash advances, purchases of travelers' checks, person-to-person transactions, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Eligible purchases may fall outside of the Qualification Year in some cases, such as a delay in merchants submitting transactions to us or if the purchase date differs from the date you made the transaction. For example, if you buy goods online, the purchase date may be the date the goods are shipped. This may result in a delay in receiving the MQD Waiver. You can confirm whether you have met the eligible purchase threshold for the MQD Waiver by logging into your SkyMiles account on delta.com or in the Fly Delta app. Eligible purchases made by Additional Card Members on the Basic Card Member's Eligible Card Account will count toward the eligible purchase threshold. Eligible Cards are the following: Delta SkyMiles® Platinum Card, Delta SkyMiles® Reserve Card, Delta SkyMiles® Platinum Business Card, and Delta SkyMiles® Reserve Business Card. Other Cards are not eligible for the MQD Waiver. However, if linked to the same SkyMiles number, eligible purchases made on a Delta SkyMiles® Blue Card, Delta SkyMiles® Gold Card, Delta SkyMiles Business Card, or Delta SkyMiles® Gold Business Card will continue to count towards the MQD Waiver spend threshold requirements. This benefit extends to Basic Card Members only. Additional Card Members are not eligible.

Basic Economy Fares: Basic Economy (E) fares are not eligible for paid, complimentary or discounted Delta Comfort+ and paid or complimentary Preferred Seats, regardless of Medallion or other elite Status.