Regarding Duty World Issue (Jun. 29)

We are currently experiencing high congestion issues in duty Worlds due to the instances not being reset after a party concludes the instances within the duty content Worlds. Instead of the duty content being available for the next party, it would still appear as reserved for the prior party with 0 characters remaining in content and results in the next queues being delayed.



Currently the issue has been resolved with temporary measures in place, and we're investigating the root cause of the issue. Until the restoration process is completed, we'll continue to monitor the instancing. If the issue arises again due to high stress loads, we'll conduct temporary measures to try and lessen the effect to the matching process and duty entry process by manually releasing the instances.



We sincerely apologize for the inconvenience and thank you for your patience and understanding.

