An operator in Belgium’s federal hotline on the March 22 terrorist attacks in Brussels told a Jewish caller that Israel does not exist and is in fact called Palestine.

At least 32 people died in a series of suicide bombings at Zaventem Airport near Brussels and at a central metro station, which ISIS said it planned and executed.

The call Thursday to the Belgian Interior Ministry’s hotline was recorded and the audio file posted on the website of Joods Actueel, a Belgian Jewish monthly.

In it, a man who presented himself as a volunteer for Antwerp’s Jewish Coordination Committee told the operator in Flemish that he was calling on behalf of two people who were injured in the March 22 attacks in Brussels and wished to be discharged as they are “being prepared to be transported to Israel.” The caller asked about the procedure for discharging them.

In the recording, the operator can be heard responding: “That’s actually See Back to Palestine.” The Jewish caller insisted: “Not Palestine, Israel,” prompting another correction by the operator, who retorted: “Yes, but that was before Palestine, of course.” He also said about Israel: “It’s called Palestine, sir.”

Asked for his first name, the operator said it was Zakharia but refused to state his last name.

Challenged over his remarks over Israel, the operator told the caller: “I know the Jews went to there, that Palestine received them and that there is a war between Israel and Palestine, of course. And the occupation that’s what’s on the news of course.” Asked whether he would be able to help with the patients’ discharge regardless, the operator replied: “Yes, of course.”

Michael Freilich, the editor-in-chief of Joods Actueel, said it “defies imagination” that a Belgian state employee would display the anti-Israel behavior that is commonplace in Arab countries. He also called for punishing the operator instead of issuing the “standard apology.”

A spokesperson for the crisis center told Joods Actueel it deeply deplores the “isolated case” and will take “necessary actions” against the staffer in question, which the center said was not a civil servant but a call center employee.

The recording’s release follows at least four recorded cases in which people who either spoke Arabic or wore Muslim traditional garb, destroyed, concealed or removed Israeli flags at an impromptu memorial space set up for the attacks’victims at Place de la Bourse in Brussels. It features many flags, including those of Arab countries and the Palestinian Authority.