Original review: July 17, 2020

Online customer support from a Elizabeth W. who goes by Liz. Was attempting to resolve a transaction on a possibly being scammed. To make a long story short they did respond to my inquiry so I ended up going through by bank to see what they can do. In communication with Liz, she keep referencing that they could get funds from my bank and at no point she made it transparent that they did get the funds initially and then have to send it back to the bank due to a dispute I submitted through my bank. I got the impression my bank took the loss and I wasn't going to pay Venmo again to get my venmo account unfrozen. Also not to mentioned I asked Liz if my bank charged it back and she supposedly responded no. This is knowing that they did get the funds and sent it back to my bank.