Currently there are different rules on redress for faulty goods depending on the EU country you are in and whether you shopped online or offline. There can be differences also in whether you are entitled to repairs, replacements and for how long your rights apply.

The new rules, being negotiated by Parliament and the Council, will be uniform right across the EU and will cover both online and offline purchases. They will strengthen the rights of the consumer by:

giving free choice of redress: repairs or replacement, and where repairs prove unsatisfactory, price reduction or reimbursement;

and freeing the consumer from the need to prove that the goods were faulty at the time of delivery or purchase for a period of one year after the delivery or purchase.

To take the example of a consumer buying a fridge in a local appliance store, according to the new rules, the customer would have one year (compared to six months currently) to seek repairs or replacement free of charge; and they would not need to demonstrate that the defect was present at the time of purchase. The same rules would apply should the fridge be purchased online.