





We have completed what was to happen with the reset reward.

In addition, we also have rolled back all Guild Materials back to the state before the issue

happened.



:: Guild Material Roll Back

- Who: Guilds who have claimed Guild Raid Clear Reward more than 4 times

- Materials: Guild Points, Wood, Stone, Metal, Items in the Guild Raid Store

- Roll back to the time when the issue happened.



Korea/ Japan Server: 18:00 (UTC +9)

Asia Server: 16:00 (+7)

America Server: 05:00 (UTC -4)

EU Server: 11:00 (UTC +2)

TW/HK/MO Server: 17:00 (UTC +8)





￼ Data roll back

- who : Any player who received the duplicate rewards from the same GuildRaid.

- Returning point : Oct 11th 05:00 (UTC-4)

- Purchased Items return;

￼: any players who bought a product between designate time to instant ban for

the roll back (11th 05:00 ~11th 14:15)

￼ : Any players who bought a product after the data returning point. (Distribution completed)



-

※ If you wanted to refund what was redistributed, please accord to the Withdrawal Guide with the item being ‘unused’ please send us a mail to cs_en@vespainteractive.com.



￼ permanent Ban for bug abuse

- who : any players who participated in the same guild raid more than 6 times for said period

- period : Permanent Ban

.

[Scale of the issue and banlist]



[Server America]





￼ Guilds that had the issue : 12

￼ roll back candidates:576

￼ banlist : 5





[Server EU]



Guilds that had the issue : 3

￼ roll back candidates:141

￼ banlist : 13







[Server Asia ]



Guilds that had the issue : 8

￼ roll back candidates:327

￼ banlist : 50











We were just a bit late to take care of this issue. We are sorry about it.

If there forms another incident like this, we promise we will respond to it asap.



Thank you.



-GM Luna-

