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Just after the Lyon Station incident, someone at Parliament Station put both hands on the doors to hold them open.

“I’m not blaming our customers,” Manconi said, “but we need to make sure everyone is using the system safely.”

Isn’t there a process to quickly fix a jammed door and get trains moving again?

Yes. Transpo has a tiered approach involving the on-board operator and maintenance technicians. If the problem door can be closed and locked, the train can still run with the other 13 functional doors and it can be sent for maintenance later.

Manconi said in some cases workers weren’t following the proper troubleshooting sequence, or doing more work that was causing further delays. He also said “well-intentioned” technicians were making additional efforts to repair a door, beyond just locking down the door and getting the train back in service.

According to Manconi, in one of the incidents a repair sequence wasn’t followed properly. A mechanical cable used to lock down the door lost its torque, requiring a technician to access the inner workings from the train roof and adjust the cable. If the repair sequence was followed properly, the train could have been back in service in under 10 minutes, he said.

Is Transpo going to speed up the process to fix doors?

Yes. All operators and technicians are being told to put the train back in service as soon as the problem door is locked down. If they can’t lock down the problem door, passengers will be asked to get off the train and the train will be taken out of service. It would inconvenience passengers on that particular train, but the whole LRT line wouldn’t suffer by having to divert trains around the problem train, Manconi said.