I own crypto-currency on the Poloniex exchange. The currency is called Factom and is in the value of approx $1000. I have been trading with this exchange since its inception. At the end of last year I was not online for a period if time due to personal issues. The Poloniex exchange - in this period of time, de-listed my FCT tokens from there database and and gave a time period for anyone who owned these tokens to retrieve them. As this time period expired I have been told that I will not be allowed my FCT tokens and there is no way to retrieve them. The tokens are still present in my account and I cannot withdraw them. It would be very simple for Poloniex to return my tokens and/or send another token such as bitcoin to there current value back to me.

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Hi, Before the BTC (august) fork I ordered a transfer of 0.70000000 BTC, folow the data of the transaction - Address: 1zEQDbarPG4vuVB7UoChryJt6yXt5x86o / Txid: d603c735d6c08dd1a603a1ba04ca059a18b7bc00c4b5f4d62e3bc83d7e4f8292 What happens is that I didn't receive the proportional amount of BCH referring to the transaction, since Poloniex offered support for the fork. So I opened a ticket here (#421500) in September 1st (2017) to make this request. It was "in processing" until days ago when it disappeared without any response or solution. I ask for an answer and solve my case, please. Thank you. Matheus

Hi, Before the BTC (august) fork I ordered a transfer of 0.70000000 BTC, folow the data of the transaction - Address: 1zEQDbarPG4vuVB7UoChryJt6yXt5x86o / Txid: d603c735d6c08dd1a603a1ba04ca059a18b7bc00c4b5f4d62e3bc83d7e4f8292 What happens is that I didn't receive the proportional amount of BCH referring to the transaction, since Poloniex offered support for the fork. So I opened a ticket here (#421500) in September 1st (2017) to make this request. It was "in processing" until days ago when it disappeared without any response or solution. I ask for an answer and solve my case, please. Thank you. Matheus ...

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