Frequently Asked Questions

General

Additional information about January 1, 2017, eBay Bucks Rewards Program changes

eBay.ca: Additional information

Enrollment

You have a US address tied to an eBay account and the account is in good standing (no holds or suspensions)

You have an eBay account registered on eBay.com

Earning eBay Bucks

Made AFTER you enroll in the eBay Bucks Rewards Program (can be a winning bid or Buy it Now).

Bought on the US eBay site (www.ebay.com). Some third-party automated bidding applications (sniping tools) are actually placing their bids on international sites as opposed to bidding on the US site directly. Purchases completed by these applications do not qualify to earn eBay Bucks.

eBay Motors (effective January 1, 2017, Parts & Accessories within the Motors category will qualify for eBay Bucks)

Classifieds

Real Estate

eBay Gift Cards, Gift Cards, and Digital Gifts within the Gift Cards & Coupons category

Coins & Paper Money, but only for Bullion within that category

Heavy Equipment within the Business & Industrial category (effective January 1, 2017)

Log in to your account and go to My eBay

Click on the Account tab

Select Communication Preferences

Scroll down to Promotions and Surveys and click Show

Select General Email Promotions and click Save

You can earn up to $100 in eBay Bucks on any single eBay purchase. This means that if the eBay Bucks earn percentage is 1% and the purchase price (excluding tax, shipping fees) is in excess of $10,000, you would be restricted from earning any more eBay Bucks for that purchase beyond the $100 eBay Bucks purchase earn limit.

You can earn up to $500 in eBay Bucks for all qualifying purchases during a given calendar quarter. This means that if the eBay Bucks earn percentage is 1% and the total value of qualifying purchases exceeds $50,000 during a given calendar quarter, you would be restricted from accumulating any more eBay Bucks beyond the $500 eBay Bucks quarterly earn limit.

Redeeming eBay Bucks

Shop on eBay. Continue to the eBay checkout page and pay for your item by the expiration date. Your Bucks certificate will appear by the item subtotal.



Click to apply your certificate on the eBay checkout page.





Get your code from the eBay Bucks section of My eBay



Continue to the eBay checkout page



Enter your code in the "Coupons, gift cards or certificates" promotional box at the bottom of the page

Some restrictions apply; see Terms & Conditions for details.

Impact to sellers

That eBay account must be enrolled in the eBay Bucks Program

You must be signed in to eBay.com with that account

The item qualifies for earning Bucks

The eBay Bucks Rewards Program is designed to reward eBay members for purchasing items on www.ebay.com . Members can accrue eBay Bucks based on qualifying purchases. Upon the completion of each calendar quarter, you will receive a reward equal to the amount of your eBay Bucks accrued during that calendar quarter in the form of an eBay Bucks Certificate. You can use this Certificate to buy more things on eBay!Enrollment in the eBay Bucks Rewards Program and participation are FREE. There is no cost.To maintain the performance of the eBay Bucks Rewards Program, we conduct regular audits of program benefits. The results of these audits may lead to program changes and updates to the program terms, including the changes we are implementing as of January 1, 2017.No, you will receive an eBay Bucks certificate that reflects whatever earn you accrue in a calendar quarter.No, eBay Bucks are non-transferable.The eBay Bucks program is available to Canadian residents. For more information, please visit this page You can participate in the eBay Bucks Rewards Program if you meet the following qualifications:If you are a resident of the United Kingdom, you may be eligible to earn rewards through Nectar.No. There is a maximum of one (1) eBay account per person that can be enrolled in the eBay Bucks Rewards Program. Members are not allowed to have or create multiple eBay Bucks accounts to circumvent the quarterly earn limit, and it is also not permitted to combine or transfer your earn balance from one account to another.You can join by enrolling or simply by responding to an invitation email that eBay may send from time to time.Earning eBay Bucks is easy! After you enroll, start shopping on eBay and you'll automatically earn eBay Bucks on qualifying purchases . Earn eBay Bucks during a calendar quarter and you will receive an eBay Bucks Certificate for the total amount earned after that quarter ends.Most purchases on eBay qualify, but some restrictions apply. See Terms & Conditions For example, to qualify, purchases must meet the following requirements:Among other restrictions, purchases made in the following categories DO NOT qualify:PLEASE NOTE: While eBay Bucks can't be earned on purchases in these categories, the eBay Bucks Certificates can still be used for redemption in these categories, except eBay Gift Cards within the Gift Cards & Coupons category. See complete details on redemption The base earn amount is calculated by taking the [item price] x [quantity selected] x [earn percentage]. Any additional fees such as shipping, handling, and taxes are excluded from this calculation; eBay Bucks are earned solely on the item price.The base earn percentage is the percent amount used to calculate how many eBay Bucks a member will earn on qualifying purchases. The base earn percentage is 2% until December 31, 2016. Effective January 1, 2017, the base earn percentage will be 1%.No, eBay Bucks are earned solely on the item price. Any other fees (including, but not limited to, shipping, handling, and taxes) are not included in the calculation of the earn amount.eBay reserves the right to change the base earn percentage up or down. From time to time, eBay may offer special promotions, including bonus offers and selling offers, that would provide members with extra eBay Bucks or an additional earn percentage in addition to the base earn percentage for qualifying purchases during the promotion period. If your purchase qualifies for multiple promotions, you will automatically earn credit for the highest value promotional offer.To check that you're signed up to receive emails from eBay Bucks, follow these steps:By signing up for general email promotions, you will receive emails from eBay Bucks.Most promotions are sent via email to the email address you have listed in your account.Yes:You can earn eBay Bucks throughout each calendar quarter. For example, you can earn eBay Bucks from January 1 through March 31. Then a new earn period starts on April 1 and runs through June 30. Your eBay Bucks Certificate will appear in your account approximately 15 days after the quarter ends.Yes, you may earn eBay Bucks in conjunction with most other eBay promotions such as while using an eBay Coupon.eBay Bucks are posted after you purchase and pay for your item(s) (either auction-style or Buy It Now).On promotion day(s), you must purchase and pay (and/or sell depending on the promotion) for your item(s) on that same day(s) to qualify for the extra eBay Bucks.Yes! You can pay for qualifying purchases to earn eBay Bucks.Go to My eBay and click "eBay Bucks" under the "Buy" heading in the left-hand menu bar to see your qualifying purchase activity and balance or click here You likely returned an item after you spent the eBay Bucks Certificate that you earned for it. This often happens when you purchase an item in one quarter, spend the eBay Bucks Certificate you earned for buying that item, and then returned that item. Any future purchases will be offset against that negative balance as you continue to earn eBay Bucks.At the beginning of each calendar quarter, your eBay Bucks amount listed in the left navigation bar on the My eBay page will reset to $0.00. If you have earned eBay Bucks the previous quarter, we will process your eBay Bucks Certificate and make it available to you in approximately fifteen (15) days. You can check to see if the Certificate has been issued by scrolling down to the Activity section on the eBay Bucks page under My eBay.The eBay Bucks page in My eBay shows your activity for the current quarter, and the eBay Bucks you've earned on purchases.If your purchase has not posted here yet, please wait 48 hours for it to clear. In the rare event that your purchase still doesn't post here after 48 hours, please contact Customer Service Some purchases may not qualify for eBay Bucks or may be subject to a restriction. You may be able to identify these purchases as the amount in the earn column should be displayed as a hyperlink. Click that link to learn more about the reason for the restriction.You should also know that from time to time, purchases may be subject to review, so what first appears as a "$0.00" earning could turn into the earn amount you expected.If you return a purchase, the eBay Bucks earned for that purchase will be deducted from your eBay Bucks balance total. If the return occurred in the next earn period, you may even start off with a negative balance.If you earn eBay Bucks in a calendar quarter, you will get your eBay Bucks Certificate approximately 3–15 days after the end of the quarterly earn period. Please check the eBay Bucks page in My eBay; keep an eye on the "Certificates" section. You will also receive an email when your Certificate is ready to be redeemed.You can redeem your Certificate for any qualifying item on eBay.com. See Terms & Conditions for details and restrictions.Your eBay Bucks Certificate is valid for 30 days. Please check your eBay Bucks Certificate for specific dates. Your unredeemed eBay Bucks Certificate will expire after the 30 day redemption period.No, eBay Bucks Certificates may only be redeemed by the member it was issued to. eBay Bucks Certificates are non-transferable.No, at this time, you cannot donate your eBay Bucks Certificates. The eBay Bucks Certificates may only be redeemed for purchases on eBay by the member who received them.If your Certificate isn't available at checkout, follow these steps:No, you do not lose your eBay Bucks Certificate. When you return the item, we will re-issue your eBay Bucks Certificate and you will then have either 21 days or until the end of the existing redemption period (whichever is longer) to spend your eBay Bucks Certificate.No, there is no impact to seller fees as a result of this Program.You don't have to do anything. eBay Bucks members will see the eBay Bucks offer as long as a seller's item qualifies for eBay Bucks. Please note that as the seller, you will not see eBay Bucks information for your own inventory. This is because as a seller you can't buy your own items and you also would not earn Bucks in these cases.If you are using separate accounts for buying and selling and have signed up for eBay Bucks with your buyer account, you can see the eBay Bucks information from your buying account. In fact, eBay Bucks are displayed for any eBay account other than the account from which an item was listed under these conditions:Since participation is voluntary, not all eBay members will be participating in the eBay Bucks Rewards Program. Therefore, we strongly discourage you from mentioning eBay Bucks in your listings as some eBay members who are not eBay Bucks members may get confused and hesitate to buy from you.As long as your items are not listed in any of the restricted categories (see Terms & Conditions for details) you don't have to do anything for members to earn eBay Bucks from your listing.Absolutely. eBay recognizes that many of its best sellers are also buyers on the eBay site. But please note that only one eBay Bucks account per person is allowed. Therefore, we recommend you enroll the account that you use for buying in the eBay Bucks Rewards Program.