Google plans to give $150 credits to customers who purchased LTE-equipped Chromebook Pixels and were deprived of the two years of free Verizon Wireless data they were promised, Computerworld reported today.

Pixel owners who bought the $1,450 machines shortly after launch in April 2013 were promised 100MB a month of Verizon data for free for two years, but Verizon cut them off after just one year.

"Customer support agents for the carrier have been telling Pixel owners they weren't aware of any two-year commitment, despite clear online documentation to the contrary," Computerworld's JR Raphael wrote today. "While Verizon has yet to change its stance, a Google spokesperson tells me the company will now offer $150 credits to all customers who purchased an LTE Pixel while the two-year data plan was still being offered."

Google said it isn't to blame for the disconnected data but will make it up to customers anyway. "While this particular issue is outside of our control, we appreciate that this issue has inconvenienced some of our users," a Google spokesperson told Computerworld. (Google also sent the same statement to Ars.)

Verizon acknowledged the problem, telling Computerworld, "We apologize for this and are working on a solution for those customers."

Verizon told Ars that "a very small number of Chromebook Pixel customers may have had this promo end prematurely. We apologize for this, and will work with these customers to address the situation."

According to Computerworld, "The credits will come in the form of Visa gift cards that can be used for any expense, including (but not limited to) the purchase of mobile broadband access." People who already contacted Google support about the problem should get information about the gift card offer soon, while people who haven't yet done so "can call the company's Play Store support center to initiate the process."

Google also told Ars that users can get help by going to this Chromebook support page and clicking the "Contact Us" link in the top right corner.