The Nuraphone

NuraNow is not a rent-to-own program. The device remains the property of Nura and only stays active for the duration of the subscription.

Any sale of a NuraNow device by a customer to a third party is prohibited. A breach of this term will result in legal action. The NuraNow Terms + Conditions constitute a binding agreement between you and Nura Operations Pty Ltd., and Nura Operations Pty Ltd. reserves all rights to enforce this agreement. A breach of these terms may result in, for example, (1) legal action towards the customer, (2) formal collections processes, (3) deactivation of the NuraNow device, and/or (4) customer receiving an invoice billing for the full retail price of the device plus administration fees (to be paid within thirty calendar days of notice).

If the customer ends their subscription for NuraNow by formally cancelling the subscription service by contacting Nura Operations Pty Ltd’s Customer Support Staff via this link, or if there is a failure of payment authorization to Nura Operations Pty Ltd for the subscription amount, then consumer must immediately return the NuraNow device and has up to thirty calendar days to provide acceptable evidence that the device has been returned, or monthly billing will resume. Acceptable evidence for the return of the equipment will be in the form of a valid parcel tracking number displaying that the device has been returned to Nura Operations Pty Ltd’s warehouse, and which must be validated by Nura’s receipt of the device. Cancellation will only be effective upon Nura Operations Pty Ltd.’s receipt of the NuraNow device.

Nura Operations Pty Ltd. reserves all rights if a NuraNow customer's subscription ceases but fails to provide evidence of return as set forth above. For example, failure to provide such evidence may result in (1) legal action towards the customer, (2) formal collection processes, (3) customer receiving an invoice billing for the full retail price of the device plus administration fees (to be paid within thirty calendar days of notice).

New Devices

1 A subscriber is eligible to update their NuraNow device after their subscription has been active for 24 months. Please note: all devices a customer has received as a NuraNow subscriber will remain active and available to use as long as they maintain an active subscription.



There are two options for a subscriber to update their NuraNow device after 24 months:

1. Device Refresh. The subscriber may remain on their current plan and receive a new Nura device of equal or lesser value as their current device.



2. Plan Refresh. The subscriber may choose a new plan from one of the available plans at that time. The subscriber will receive the device associated with their chosen new plan (regardless of device RRP) and will be required to pay any up-front fees associated with that plan.



These options are available once every 24 months of continuous active subscription. A new 24 month period begins at the point that a customer activates one of the options above.



3-for-1 tickets with GiggedIn

Monthly Offers

2 GiggedIn's Terms + Conditions apply. Please note: GiggedIn offers tickets to live music and events in Sydney and Melbourne only.

2 Nura will contact all NuraNow members via email monthly with offers from selected partners. Please note: You will only be able to receive these emails when allowing Nura to contact you directly by selecting the box marked "I want to receive exclusive NuraNow offers".