My Story



A Long Story Short

Their price guarantee "What u see is what u pay!" is not true and they will not back it up. I was charged an unexpected $1,749.65 for a customs inspection fee. I reminded UPakWeShip about their price guarantee, but they refused to honor it (see the emails on the right). Update: I have recently been charged an additional unexpected $2,600.00 in demurrage fees - bringing the total unexpected extra fees to $4,349.65.

I originally signed a contract in which I agreed to pay $4,190.00 to move a 20ft container from California to London.

On the 14th of December my container arrived and was loaded and departed for London. After returning to London I received an email on the 19th of December stating that my container was selected for a customs exam and that there would be "additional costs". On the 30th of December I was informed that the "additional costs" for the customs exam would be $1,749.65. After inquiring about the price guarantee I was told that "there is no way we can guarantee these costs into our rates". On the 13th of March, I received an additional bill for $2,600.00 in demurrage fees bringing my total cost to $8539.65.

My container departing, before I knew the extra fees I would have to pay.





