In a shocking turn of events this morning, an anonymous Ryobi representative reached out to Ian Bogost about Bogost’s desire to purchase a drain cleaning attachment for his RY14122 1700psi Pressure Washer.

Ryobi admitted that they do not make a drain cleaning nozzle/hose attachment, and recommended 60 foot drain cleaning attachment from another manufacturer. Ryobi asserts that this attachment will be compatible with Ian’s RY14122.

@ibogost We do not make an attachment at this time, but this one will still fit the RYOBI unit you have: http://t.co/4KHZn8ikJ9. Thanks! — RYOBIOutdoors (@RYOBIOutdoors) April 15, 2015

Bogost praised Ryobi for their advice, and their usage of a social media technique known as brand engagement.