Mum Dawn Bayley was left furious when her takeaway order did not turn up – but she was still charged.

The 38-year-old ordered a meal from KFC via the delivery website Deliveroo as a birthday treat for her 11-year-old daughter.

But a mix-up entering her address online meant the family was left hungry and £28.29 out of pocket.

Dawn, of Clivedon Road, Bucknall, ordered food for herself, her mum Angela Bayley and daughters Tinisha-Jade, aged 12, birthday girl Erica and two-year-old Alysia-Rose on the Deliveroo website.

The mother-of-six said: “I was going into hospital the next day, which was Erica’s birthday, so we decided to have her treat the night before and she wanted KFC.

“It was the first time I had used Deliveroo. I put this address in but my phone is linked to my old address in Tunstall so it somehow changed to that one, but left both house numbers.

“The delivery driver rang me because he had gone to Tunstall. I realised what had happened and explained to him I was really sorry. I asked if he could still deliver it – I offered to pay extra for his fuel and said if it was cold it would be my fault, but he said he couldn’t and I wouldn’t be getting my payment back.

"I don’t understand why no one called to check the address when there were two house numbers on the order – there was obviously some mistake.

“I was really angry. The only reason for getting a takeaway was for my daughter’s birthday. I eventually ended up going on Just Eat and ordering pizza, and spending another £20.”

Dawn said a friend later contacted Deliveroo customer services on her behalf and was told a refund would be made, but it had not appeared on her account.

“I was fuming,” she said. “It’s daylight robbery. It was my technical error so if it turned up late and cold I didn’t mind that, but I should still get the food.

“I usually use Just Eat or Foodhub and I’ve never had this problem with them. It was the first time and the last time I will use Deliveroo.”

Dawn's mum Angela, aged 61, added: "I think it's shocking, paying for something and then being told you can't have it. I won't use them again."

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When contacted by StokeonTrentLive, Deliveroo said the incident had been investigated and Dawn has now been issued with a refund.

A spokesman said: “The query for this customer has now been answered and a full refund has been applied back to her card.”

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