Margaret Hill was wearing thongs when she walked past a refrigerated cabinet filled with fruit and vegetables at a Coles supermarket in western Sydney.

She was with her eight-year-old son and it was just after 7am in the Kings Langley store.

Coles was told it failed in its duty of care to its customer. Credit:Edwina Pickles

Next thing she remembers was "doing the splits" and ending up on the floor.

"I just remember being flung off my feet and seeing my keys and wallet go flying across the room and then I've just hit the ground with a thud," Ms Hill said.