Holidays 2018: What to do if your flight is cancelled

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Cancelled flights can ruin your holiday plans so it’s essential you know what course of action to take should the worst happen. Cheap flight booking site CheapOair have offered their expect travel advice on cancellations. “Passengers traveling to, from, or within the European Union may be protected under EU Law if their flight is cancelled,” Anuradha Mudalige, Director at CheapOair.co.uk, told Express.co.uk. “EU Law applies to any flights departing from an EU airport regardless of airline, or flights that are arriving at an EU airport operated by an EU airline. “If these conditions apply to you and you find yourself with a cancelled flight, your airline must present you with two options.

Holidays 2018: What to do if your flight is cancelled

“The first is to receive a refund on any unused portions of the ticket or the second is to choose an alternate flight. “If the airline cancels your flight within 14 days of travel, you may also be entitled to additional compensation (beyond the cost of the ticket) for any inconvenience caused by the cancellation. “Additional compensation varies depending on the length of the flight and on the timing of the alternate flights available.” Reasons for cancellations can vary from circumstances under the airline’s control such as a mechanical problem or a staffing issue. “Regardless of the reason for the cancellation, your airline must offer you the options noted above,” said Anuradha.

Holidays 2018: Passengers traveling to, from, or within the EU may be protected under EU law

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“Events that are considered extraordinary circumstances, and therefore not eligible for additional compensation, include terrorism, political or civil unrest, industry strikes, and extreme weather.” You also have rights if your flight is delayed. “If your flight is delayed by five or more hours when travelling outside the EU or on an EU airline, you are entitled to compensation except in the case of extraordinary circumstances,” explained Anuradha. “Travellers have up to six years to make a claim, with all relevant supporting evidence, for a delayed flight.” Cancelled outbound and return flights that are included in a package holiday are protected by the ATOL scheme, which means that your tour operator is liable for making alternative arrangements for you. Anuradha’s top tip for dealing with cancellation is to reach out to the airline by phone.

Holidays 2018: If you are at the airport when your flight is cancelled, call customer service

“If you are at the airport when your flight is cancelled, rather than waiting in line to speak to an agent, try calling the airline’s customer service helpline,” she advises. “You will likely be able to speak to someone much quicker so they can help get you on your way as soon as possible.”