TO ZOS

Suggestion 1: Add in a PVP section to the website

Suggestion 2: Statistics on tickets, are we being listened to?

Suggestion 3: A developer bug tracker with priority list.

Suggestion 4: Include more into the developer discussions forums

Suggestion 5: Biweekly experimental patch testing on the PTS server, while not in testing for a DLC

Suggestion 6: If you're having a guild meeting, make a recording or have someone taking notes

Suggestion 7: Dedicate a PVP centric ESO live every other or every 2 episodes

RECOMMENDATIONS FOR THE COMMUNITY

Recommendation 1: Submit bug tickets

Recommendation 2: Stop spamming ESO Live, complain on the forums/reddit

Recommendation 3: Visit some of the other places on the list

Recommendation 4: Contact the community email with your event

Recommendation 5: Go talk to a PVPer

Recommendation 6: Don't be hostile and expect a response

Heya folks,Lets discuss how we expect ZOS to communicate with us. Given the latest rant video by @Fengrush , the abrasive attitude on the alliance war forums, & the trolling that has taken over ESO Live's chat in recent months; it's time we try to have this discussion.Currently ZOS reaches out and communicates several ways:- Social media including twitter facebook , and Google+ - Support email ( [email protected] - Community emails ( [email protected] - On twitch with biweekly podcasts ( ESO Live - Guild meetings/summits- Major patch updates to PTS- In game mail- LauncherThe problem with this many ways to get a message out is they don't have the same level of information, there is varying degrees of interactivity, and there is still data that we, as customers, want to hear.The current website has a lot of information one lore and base game stuff, but finding anything PVP related is difficult. And muddled in all this other stuff. This section should highlight the current state of the various campaigns, on a 10 to 15 minute delay, to should the keeps, scores, emperor, and other statistics. Then from there link in news, guides, development discussion pertaining to PVP. This is something small that will help engage a lot of players that skip over that front page and give them a place for their stuff. If it goes well, maybe expand out giving highlights on top level players or emperors like we had the first few months after launch. Similar sites have been done for Warhammer Online, Guild Wars 2, and world of Warcraft PVP.I've suggested it before but it bears repeating; we could really use weekly or monthly reports on how many tickets were opened and how they were addressed. Bans, bugs, and questions get dealt with every day, but we have no clue how many. This does not need to violate the name & shame policy, just let us know certain ticket metrics like:- # of complaints on other players- # of bugs- # of user errors- # of password resetsAnd with those the percent were still open or closed. If you'd like to give more details like the number of bans, consoling, diagnostic, fix, in development, etc. That would be great as well, but baby steps in getting more info out there.We need a list of the current ZOS recognized issues, what their priority and status is. We have forum members right now maintaining a similar list of bugs and issues in the current game but with limited info when fixes are coming. We can do better than this and alleviate some frustration of "no ETA" by showing dome of this info. This can also let folks see if their tickets are being addressed or if more data is needed. Exploits can remain vague in description, so long as we keep something generic there. Bonus points if you give players a voting priority system to help shape the community's priorities into the patching. This is done in various in ongoing development games and software.We get snips and bits of intended changes in ESO live, interviews, guild meetings, forum posts, etc. But we don't have a central area to research this. The developer discussion is a good place for this, but it needs more regular updates, more of these snippets of information that get tossed around, and it needs more "what if" posts, discussing player and development ideas that are in a planning phase to discuss possible "nor concrete" changes in consideration.I'd like to see more experimental patches on the PTS to involve players more in changes. The PTS sits pretty idle except when there are major updates, which could be used to test out ideas, fixes, and other changes. This doesn't need to involve new content, but test tweaks go mechanics, changes to numbers, etc. We have a huge user base experienced at breaking and exploiting things, it's time to use them. Maybe also toss crowns out for testing and finding "x" amount of bugs.If we're discussing stuff with players, have someone recording it somehow. I've participated and heard about many of these guild meetings, but no one ever seems to have things linked to a post. Now these same meetings meant to help with community outreach is being used against ZOS with a lot of "he said/she said" arguments where certain topics may not have been clear. It also seems sketchy and like there is favoritism when others hear about them months after the meeting. Please make logs on these, maybe post these into the developer's discussions forum.Schedule ESO Live's to specifically address PVP concerns and let folks when they are coming. PVP fans are a major portion of the twitch fan base, so they want to hear more about when their concerns will be addressed. This may calm down some of the rowdy members of the community and shows more involvement on PVP.Because communication is a two way street...Seriously, do it. If there is a bug and you keep forgetting to submit it after you're done then submit it during the moment. I hear a lot of you complain but when I ask if you open a ticket only a handful of you seem to do itIf ESO live has someone on discussing PVE stop spamming PVP issues. I know you want you issues addressed but spamming about AOE caps or arenas isn't going to make Brian Wheeler appear to wave a magic wand and "poof!" There it is. These things need support and visibility to management, which forum posts have. Also consider if you can't get the attention of the community with the post, why the hell would they do it with you spamming it in a twitch channel? Be reasonable folks.There is a lot of information out there, too much for just the forums. Head off the normal sites a d explore a little. You'll be surprised what you can find.I'm a small time streamer, some of you know, the only reason that I have interviews or get involved in events is because I reach out to ZOS'S community asking for help. Most times there are scheduling conflicts and certain things fall through, but most times they will work with you if you ask.If you only hang around in PVE zones or on the general forums, get out if here and look on the alliance forums. This goes both ways, but a lot of them will check out the general forums here or run a dungeon, they need Molag kena shoulders after all. Despite several stand out edgy individuals most are good folk who are willing to help teach folks PVP.If you want to complain or argue that's fine, but if you take a negative attitude don't expect them to respond. Despite what you may feel they are obligated to do, they have already shown they will not engage with something that is too negative toward them. If you have an issue approach it as "how can we fix this" in a reasonable manner, that's more likely to get a positive response back.That's going to cover my suggestions & recommendations folks. Thanks for your time