Comcast’s Xfinity internet service (and others) seem to be a bit broken nationwide this morning

Having issues with Comcast this morning? You’re very much not alone.

Right around 10 am Pacific, we started seeing reports from both coasts that the internet had suddenly slowed to a halt. Certain sites would load just fine, but the vast majority (from Reddit to Facebook to TechCrunch) simply timed out. A bit more digging suggested that many people reporting issues were on Comcast’s Xfinity service.

Down Detector’s user-generated outage map shows reports lighting up across the country

The same site shows a massive spike in reports just after 10 am Pacific.

Down Detector is also showing a similar spike in reports for Level 3, one of the Tier 1 or “backhaul” providers. If they’re having issues, it’ll ripple out to many other ISPs, including Comcast.

Comcast has acknowledged the issue on their customer service account, saying “some” customers are having issues — but didn’t give any insight as to what’s going on or any ETAs on when it’ll be fixed.

Some customers are having issues with their XFINITY Internet service. We apologize & appreciate your patience while we work to fix. — ComcastCares (@comcastcares) November 6, 2017

In other words: don’t bother resetting your router just yet. It doesn’t seem to be one of those problems.

Update:

Comcast says this is an issue with an “external network,” and that they’re still investigating.

UPDATE: our teams continue to monitor an external network issue. We apologize for the inconvenience & will provide updates as we learn more. — ComcastCares (@comcastcares) November 6, 2017

Update #2:

As of 12:40pm Pacific, Comcast says the issues should now be fixed.

Internet issues should now be resolved for almost all customers. We apologize for the inconvenience & thank you for your patience. — ComcastCares (@comcastcares) November 6, 2017

Level3 also sent me the following statement pinning the outage on a “configuration error”: