Description

Are you a customer service champion with previous retail sales experience? If so, an opportunity as a Temporary Retail Service and Sales Associate supporting UPMC Health Plan's retail location in the Ross Park Mall in Pittsburgh, PA is the perfect position for you!



The Temporary Retail Service and Sales Associate functions as the point of contact at a UPMC Health Plan retail location. The Temporary Retail Service and Sales Associate will create a positive experience for all customers of a UPMC Health Plan retail location.

The Temporary Retail Service and Sales Associate role has a set rate of $14.50 per hour and typical hours are Monday-Friday, 9:30am-5:30pm, with the option to switch to a Saturday if business calls for it.

This position will gather appropriate information from each customer, handle basic inquiries, and provide comprehensive service to all prospective and current members. This comprehensive service may include: answering questions about health care laws and reform, providing information about a full range of products and services for individuals seeking coverage for themselves or their family, employers, producers, providers, and Medicare members trying to get the most out of their health coverage, and providing customer service for current members of the plan.



Responsibilities:

Adhere to dress code policy.

Attend meetings and training sessions as necessary.

Be a Member Advocate to all members to achieve first call resolution and member satisfaction.

Coordinate application and enrollment processes, both paper and electronic.

Ensure that every interaction a visitor has is a positive one and implement any service recovery tool necessary to recover from those that aren't.

Greet all visitors with a proper salutation and a positive attitude.

Maintain confidentiality of all visitors and internal UPMC operational information.

Maintain retail location (i.e. dusting, cleaning, rubbish removal) to ensure a safe and aesthetic environment.

Maintain strong communication with retail location Manager to ensure they are updated on any outstanding issues or to communicate any concerns or needs.

Manage inventory of retail location's marketing materials.

Participate in projects as assigned by Manager.

Serve as the liaison between UPMC Health Plan and the customer for administrative and operational issues.

Understand all UPMC Health Plan products, policies, and procedures.

Qualifications