Fall 2019 Citizen Satisfaction Survey Results

​​

The City conducts the annual Citizen Satisfaction Survey to gather citizens’ views about living in Calgary, perception of quality of life, attitudes towards City Administration and Council, and perspectives of City programs and services. Findings from this annual survey of citizens provide a performance-based report for Council and Administration, and serves as an important tool for understanding the needs and perceptions of Calgarians and identifying areas for improvement on an ongoing basis.

Given that the Citizen Satisfaction Survey is a year-over-year longitudinal survey, it provides more than opinions captured in a single moment of time; tracking citizens’ perceptions over time allows for comparison against previous years’ findings and allows The City to gauge and better understand shifts and changes in perception. Additionally, the survey shows that The City values citizens’ opinions by giving them an opportunity to provide feedback.

Citizen Satisfaction Survey Full Report

Citizen Satisfaction Research Insights and Results Presentation​