I was recently banned for " marketplace theft " because of some refunds but the content licenses for those refunds were revoked at the time of the refund, meaning I did not commit theft of any kind. There were only 3 refunds. The first two have a 2-month gap between them and the third has a 7-month gap with the second one.

In my attempts to regain my account, I learned how limited my options were and was surprised that such a limited system has stayed in place especially for something important like permanent ban and enforcement actions on the xbox live service. Now I suggest that the Enforcement team implements a chat system similar to the customer support chat line which would increase communication between them and people who receive enforcement actions wether it be to prove their innocence like I have been trying to or to acquire information about what they did wrong.

I know they have the case review system but that is just not enough, the 500 character limit, severely limits people on how they can explain their situation. On top of the limited contact with the agent. I did not commit theft or abuse the customer support system. I never broke any code of conduct rules, yet I was punished very severely. As a paying consumer of the Xbox brand I expect a great service and consumer interaction which is given from other branches but such an important part of the xbox team should not be this hard to contact. To the point that I have heard some refer to them as ghosts because of the difficulty of contacting an enforcement agent. I am sure there are others who have been unfairly banned and not given the chance to prove their innocence like myself. Through this petition I hope to change that and overall make xbox live better for all. I believe in the xbox brand and have been loyal to it and I just want to play again. And so do alot of people.

I fully respect the enforcement team job, it's not an easy one but their communication should improve and their investigations should be more thorough to prevent situations like this.