What payment methods do you support? We currently accept Paypal, and credit or debit cards from Visa, Mastercard and American Express. We also accept Bitcoin for non-auto-renew annual memberships. All prices are in US dollars.

Do memberships automatically renew at the end of membership period? When you signup, you can choose between auto-renew and non-auto-renew membership plans.

How do I cancel an auto-renew membership? For auto-renew memberships made after 1st November 2017 you can cancel the auto-renew membership by going to the account tab in your user settings panel. Memberships activated before that period can be cancelled by logging in to your Paypal account, and going to the recurring payments section, where you will find the Chesstempo subscription, and a button to cancel the subscription. After cancellation, your membership continues to run until the end of the current period.

Can I upgrade a premium membership to a higher level? Yes, if you already have an active premium membership, the signup button for higher levels of memberships becomes an upgrade button. Upgrades are priced based on the remaning time left on your membership. If you have an active auto-renew membership, you will need to cancel it before the upgrade can be made.

What is your refund policy? If you are unhappy with your premium membership in any way, contact us within seven days of your purchase to request a no-questions-asked refund.

Do GM and IM title holders get free memberships? Yes, any holder of a GM/IM/WGM/WIM title can apply for a free gold membership by sending an email to membership@chesstempo.com containing their username, FIDE id, and a scan of an official form of photo id such as a drivers license or passport.

Do you offer group pricing? Yes, schools, clubs and coaches can make use of group pricing discounts. To pay for a group membership, click on the purchase group membership button, and choose the desired group size, and membership type. You'll be shown the discounted total price and can then finalise the payment. To allocate the memberships, go to the account tab of your settings, click the allocate membership button, and choose the usernames of the people you are assigning the membership to. Note that to maximise your discount, you need to purchase all memberships at the same time, if you purchase 50 memberships and then later purchase another 10 memberships, the 10 memberships will get a smaller discount than if you had purchased all 60 memberships at once.

Do you provide gift certificates? Yes, to order a gift certificate click on the purchase gift membership button, and choose the membership level and period for the gift. You can choose to allocate the gift immediately to another username, or you can request that a PDF certificate with your chosen theme be sent to your account which you can either print or email on to the desired recipient. The certificate contains a gift code that the recipient uses to upgrade their membership. The recipient does not need an existing account, as they can create a new account before redeeming the gift code.

Is my credit card secure while paying? Yes, not only do we not store your credit card details, no credit card information passes through our servers, and all card processing is handled over an encrpyted connection by our highly secure payment processors such as Paypal and Stripe.