San-Francisco headquartered UserTesting has opened a European office in Edinburgh, which is expected to create more than 100 jobs in the area.

The company offers an on-demand human insight platform, designed to help companies see, hear and talk to their customers and, ultimately, deliver the best possible customer experience using the power of human insight.

The creation of UserTesting’s first international office is part of what it describes as an impressive year of growth, including the addition of key new executive positions, expansion of the company’s US east coast presence and winning new global customers.

Bruce Hunter, named as the company’s European regional VP, is spearheading the firm’s Scottish recruitment drive, with executives already having visited universities in the country prior to selecting the capital as its EMEA base.

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Andy MacMillan, CEO of UserTesting, said: “The UK made the most sense to us because a large percentage of our European customers are in the UK. Brexit or no Brexit, that’s where our customers are so it made a lot of sense to us.

“We felt Edinburgh is the ideal location to establish our first international office. We think we can find the talent here for all the roles we’re going to be filling.

“This is not just an R&D centre or a sales outpost. We’re going to be hiring marketers, sales people, engineers, accountants – a whole hub for the company. And we think with the universities, the city deal, the focus on infomatics, we can fill those roles with people right here in Edinburgh.

“Edinburgh is one of the leading European technology centres and offers an impressive pool of skilled and highly qualified professionals.”

UserTesting’s goal is to have 30 Edinburgh-based employees by the end of 2019 and it will likely have hired well over 100 members of staff within three years.

MacMillan added: “We’re also very fortunate to have Bruce leading our EMEA efforts and helping us continue to build and grow our international business. His experience and success helping US companies scale and grow internationally made him the ideal choice to help us build our global footprint.”

Hunter said: “I’m looking forward to the opportunity to help European companies build better products and experiences through human insight and empathy to make faster and smarter business decisions.

“This is an amazing time to be working in technology in Edinburgh and I’m thrilled to be joining UserTesting and that they’ve chosen Scotland as their European headquarters.”

The UserTesting Edinburgh office has several career opportunities available in Customer Success, Engineering, Finance and Sales. To learn more, please visit: https://www.usertesting.com/about-us/jobs

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