Returns and exchanges

I don't accept returns, exchanges, or cancellations But please contact me if you have any problems with your order. Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

I take pride in customer service -- your satisfaction is my top priority!



Please note that all custom sale orders are final - Custom sales include all monogrammed and pre-designed engravings. A digital proof is provided before every order goes into production to ensure spelling and design meet your expectations.



Although rare, If for any reason a item is broken in transit, I'll be happy to replace it within 48 hours, pending receipt of pictures of the broken piece. Once I receive the photos I will process a replacement order.



Each piece has a unique natural color and texture. The photos only provide a sample of what each product looks like. Slate is a natural stone and has slight variation in color and texture. I hand select this material for quality, but each stone is different which makes each piece unique! Please understand that I cannot offer a refund if you are unhappy with the color or texture.