See PART 1 - SAP Implementation is an Investment NOT an Event How much is it going to cost and how long is it going to take? That is the classic approach to SAP implementations. Today it's not enough and the marketplace is demanding more from their IT dollars. Now there are questions about measuring cost reductions, process improvements, as well as customer retention and customer acquisition. These are all important discussions. Your money has to work for you in your business and it should wo [...]