I woke up late and checked my email and phone. There was 1 message. I listened to the voicemail and it was Paul Taylor himself asking me to call him back at my convenience. There was an email saying the same thing. So I called him back. Voice mail. Damn! I sent an email and got an immediate reply that he was on the other line and to try again. I did. I explained the problem and he asked if it would be OK if he came out and had a look. OK?!? Come on down! I live about a hour north of LA where they are located and was amazed that he was actually going to take the time to come to my house and help me out. I told my wife that the president of the company was coming himself, in the flesh to fix my problem. She was floored. Nobody does that! Sure enough about 2 hours later a Sir Richard Branson impersonator is standing my drive way introducing himself. "Hi, I'm Paul Taylor, sorry for your difficulties, let's take a look and see if we can't fix it. Shall we?" In deed we shall. He jumped right in, sat on the floor grabbed a wrench and started looking at my install. It took him about 5 minutes to take out the hanger brackets, look at them and say "Ah, there's your problem." He showed me how one of the brackets is longer that the other and that I had them reversed. He looked at the instruction sheet and said "We should have made that clearer. I will fix manual when I get back."At this point he could have said "you have it backwards dummy! I just wasted half my day" but no he just looked at me and said "Let's button this up and see how she looks done. Shall we?""Yes, we shall!" and he proceeds to walk me through the rest of the install and explain what the inspiration for the design was and how they approached the problem." In about 30 minutes we had the job done and he was smiling as we exchanged a greasy handshake. "Start her up." By this time my wife had wandered out to see the spectacle and it was the first time I have had an audience to the starting of my bike. It fired right up and purred like a kitten. A pissed off tiger kitten with someone standing on its tail, but a kitten none the lessThere was a short period of smoke as the WD40 burned away and the pipes got their first taste of heat. I revved the motor a few times and got some back firing. "That will go away as the ECU adjusts" he explained and in a couple of minutes it did. He asked for a place to wash the grease off his hands. Gave me another handshake and off he went into the sunset. My hero!While we had been working FedEx had shown up with my attack rearsets and I put those on as well. That took about 10 mins but I will save that for a later post.I have to say that is the best customer service story I have ever heard of much less lived through. Paul Taylor and Taylor Made Racing have a customer for life. And to think I never even heard of them before running into their booth at MotoGP! Glad I did.Thanks again Paul. You rock.