As Samsung tries to navigate through its Galaxy Note 7 mess, an executive is speaking directly to customers. In a message posted tonight, Samsung America President & COO Tim Baxter puts a personal face to the recall, continuing Samsung's promise that new, less-volatile Galaxy Note 7s will be available "no later than September 21st." We'll see if the company is able to stick to that, but according to Baxter, an unnamed outside lithium battery expert affirmed Samsung's findings on the safety of battery cells in the new units.