On Apr 11, 2019 PayPal send out a email informing users of a policy update. The item that attracted the most attention was that PayPal would no longer refund sellers the seller fee of 2.9% when they sent a refund to buyers.

"We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you." (Read the full statement: https://www.paypal.com/upcoming-policies)

This has caused concern for a number of reasons: