ModiHost creates an exceptional, personalized experience for the guest with a number of technologies like Watson Personal Assistant. The prediction of guests ’needs and preferences makes them feel special.

Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more. It knows when to search for an answer from a knowledge base, when to ask for clarity, and when to direct you to a human. Watson is a permanently available personal assistant. Proven and reliable, the assistant understands the needs of each particular client.

How it works?

Watson Assistant is an offering for building conversational interfaces into any application, device, or channel. It takes into account the client’s habits, preferences and personal characteristics based on data gathered and stored on ModiHost.

This data comprises in-depth analysis of the client’s personal profile, a correlation of information from previous visits, their current mood and plans in the ModiHost system. It aids the analysis of changes to quality of service provided by hotel departments and specific employees. This maximizes CSI (Customer Satisfaction Index) data, thereby increasing revenue from services by up to 25%.

IBM Watson Assistant also helps improve the quality of each client’s experience! For more information about IBM Watson Assistant, please visit: https://modihost.io/