A Halifax woman is trying to get answers after extensive damage to her car happened sometime overnight Monday and although no one saw the culprit, Judy Robertson thinks she knows who is to blame.

Reserve Road is just a small lane and for years, homeowners have parked their cars off to the side and out of the way.

There was never a problem, until last night.

"My neighbour called me at 7:30 and said I think you need to come out," said Robertson.

Robertson awoke to see her 2009 Volkswagen Jetta in pieces.

"There's a lot of damage there," she said. "That's got to be thousands of dollars of damage."

In addition to the damage to Robertson's car, Robertson's neighbour, Jacqui Reeves said the vehicle was pushed into her car. They also found two big banks of snow blocking the lane where the cars were parked.

"The truck, the plow looked like it had taken two swipes at it and couldn't go any further," Reeves said.

The Halifax Regional Municipality is responsible for plowing the road. Robertson thinks the damage was caused when someone working for the city got stuck and tried to turn around or back out, catching her car, which had been backed in parallel to the neighbour's vehicle.

Robertson awoke to see her 2009 Volkswagen Jetta in pieces. (CBC)

"I know the plow operators are all really busy," Robertson said. "There's nobody on this street who has a friend who is plowing. I've checked with everybody on the street and nobody had anybody come here miraculously to plow us."

Robertson says she called 311 and reported the incident to the city. She also called a non emergency police number and says within an hour, an officer arrived, saying the city did not plow there last night.

"These guys are tired, I understand that," she said. "Accidents happen, but the fact that HRM has walked away from it. I'm so shocked they would just say sorry too bad."

Brendan Elliott with the city says they aren't walking away from anything.

"I can't talk about specifics but I can say, to our knowledge, we did not have a truck go down that road last night," he said.

Elliott acknowledges the city is responsible for plowing Reserve Road, but says that's not enough to lay blame.

"We need to know that it actually happened by someone from our group," he explains. "So if there was proof via licence plate, truck number, photo, we need more than we think it happened and we think the municipality is responsible."

House extensively damaged

Robertson is skeptical of the city's response. She says five or six years ago, a plow hit the corner of her house and did extensive damage.

At that time, the city said it had no plows on the street and was not responsible. After three neighbours came forward and said they saw the plow damage the home, Halifax paid for the repairs.

Robertson says she plans to pursue this latest incident.

"I am pretty skeptical of how the city actually deals with these situations, having gone through this before," she said. "They have a responsibility. I'm a taxpayer. I own several houses in the city, I pay a lot of taxes. I know it's a hassle for them. They also have to take responsibility."

Elliott disagrees.

"If they can't do anything more than just say, 'We think it was the municipality that did it,' we're not going be able to help them," he said.