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Description Please enter the details of your request. A member of our support staff will respond as soon as possible.

Ticket Category

Did you send the coins to the correct address?

Have you received withdrawal confirmation email?

Have you received withdrawal confirmation 2FA code?

Please complete with the transaction id/hash of the deposit(s) comma separated

Is this an unauthorised withdrawal placed by a hacker?

Is the transaction showing on a block explorer?

Have you confirmed the bank account details are correct? The withdrawal bank details are completely seperate from any deposit accounts. Please carefully check the details for your bank account are correct under your account. This resolves the issue 100% of the time withdrawals are delayed.

Did the order complete?

Did you receive an email explaining the order could not be processed?

Were the coins credited to your account?

Was the AUD credited to your account? Please check your account and see if the order didn't complete but instead the AUD was credited to your account.

Were the funds credited to your CoinSpot Account?

Did the funds leave your bank account? Please check your internet banking and see if the funds have left your bank account.

Is your verification showing as in progress? Please be aware there is a large delay in processing new verifications. It may take up to 2 weeks to complete the process. If your account shows the verification in progress rest assured you are in the queue and the team will get to you as soon as possible. If you have missed your call you are placed back in the queue and you will be called again. Please be patience as our team works hard to get through the backlog - thanks for your understanding.