If an order is not confirmed delivered by X calendar days after the order is placed, the merchant is responsible for 100% of the cost of any refund for that order, per Merchant Policy 7.5.

X is calculated based on reasonable delivery times collected per destination.



Please note that the following X calendar days are related to Standard orders only. Wish Express orders have their own delivery windows that must be met. If the wish express order is delivered beyond the expected Wish Express delivery deadline, the merchant will be responsible for 100% of the refund.

To learn more about the Delivery Requirements for Wish Express, click here.



Find out X for top destination countries here:

Country/Region Country/Region Code X Calendar Days Albania AL 23 Days Argentina AR 33 Days Australia AU 14 Days Austria AT 15 Days Barbados BB 44 Days Belarus BY 33 Days Belgium BE 16 Days Bermuda BM 33 Days Bosnia and Herzegovina BA 19 Days Brazil BR 29 Days Bulgaria BG 26 Days Canada CA 18 Days Chile CL 20 Days Colombia CO 31 Days Costa Rica CR 33 Days Croatia HR 15 Days Cyprus CY 23 Days Czech Republic CZ 17 Days Denmark DK 16 Days Dominican Republic DO 44 Days Ecuador EC 33 Days Egypt EG 43 Days Estonia EE 19 Days Finland FI 17 Days France FR 16 Days Germany DE 16 Days Great Britain GB 12 Days Greece GR 23 Days Honduras HN 41 Days Hungary HU 17 Days India IN 26 Days Indonesia ID 26 Days Ireland IE 23 Days Israel IL 23 Days Italy IT 21 Days Jamaica JM 34 Days Japan JP 13 Days Jordan JO 26 Days Kuwait KW 30 Days Latvia LV 25 Days Liechtenstein LI 20 Days Lithuania LT 26 Days Luxembourg LU 21 Days Macedonia MK 19 Days Malaysia MY 20 Days Mexico MX 22 Days Moldova MD 26 Days Monaco MC 20 Days Morocco MA 45 Days Netherlands NL 15 Days New Zealand NZ 14 Days Norway NO 18 Days Pakistan PK 22 Days Peru PE 31 Days Philippines PH 30 Days Poland PL 18 Days Portugal PT 19 Days Puerto Rico PR 13 Days Romania RO 31 Days Russia RU 23 Days Saudi Arabia SA 33 Days Serbia RS 23 Days Singapore SG 16 Days Slovakia SK 17 Days Slovenia SI 27 Days South Africa ZA 37 Days South Korea KR 12 Days Spain ES 21 Days Sweden SE 20 Days Switzerland CH 17 Days Taiwan, China TW 9 Days Thailand TH 13 Days Turkey TR 22 Days Turkey TR 18 Days Ukraine UA 22 Days United Arab Emirates AE 24 Days United States US 15 Days Venezuela VE 35 Days Vientnam VN 20 Days Virgin Islands, British VG 19 Days Virgin Islands, U.S. VI 23 Days

*For all other countries/regions not listed in the chart above, “X Days” is 45 calendar days. Wish reserves the right to change these values at any time.



Example: For orders to the US: 15 calendar days after the order is placed the order is eligible for this policy.



1. Example Acceptable Time to Door:

August 1: Order Z is placed by a customer in the United States (US).

August 2: Merchant ships Order Z. Assume the merchant is owed $20.00 USD.

August 10: Order Z is confirmed delivered.

August 15: Customer requests a refund and says order did not arrive.

After the refund, the merchant is still owed $20.00 USD.



2. Example Acceptable Time to Door:

August 1: Order U is placed by a customer in France (FR).

August 1: Merchant ships Order U. Assume the merchant is owed $12.00 USD.

August 3: Customer requests a refund and says shipping is taking too long.

After the refund, the merchant is still owed $12.00 USD

3. Example Unacceptable Time to Door:

Nov 1: Order X is placed by a customer in the United States (US).

Nov 2: Merchant ships order X. Assume the merchant is owed $10.00 USD.

Nov 3: Tracking information is confirmed for order X.

Nov 31: User requests a refund because the shipping is taking too long.

Dec 1: Order X is confirmed delivered.

After the refund merchant is owed $0.00 USD.

4. Example Unacceptable Time to Door:

Sept 1: Order Y is placed by a customer in Spain (ES).

Sept 1: Order Y is shipped by the merchant. The merchant is owed $15.00 USD.

*Tracking information is not confirmed .

Sept 30: User requests a refund because the shipping is taking too long.

After refund, the merchant is owed $0.00 USD. This is the same as before because a valid tracking number was not provided.

5. Example Unacceptable Time to Door:

August 1: Order Y is placed by a customer in Great Britain (GB).

August 2: Order Y is shipping by the merchant. The merchant is owed $25.00 USD.

August 3: Tracking information is confirmed for Order Y. The merchant is owed $25.00 USD.

August 25: Order Y is confirmed delivered.

August 26: User requests refund.

After refund, the merchant is owed $0.00 USD. Delivery was confirmed taking too long (12 calendar days is acceptable for GB).