There is a big difference between not appreciating a product, communicating feedbacks to the supplier and rescind the contract and making your disdain public, communicate your negative feedback on public channels during the work activity of the supplier and build hate chains outside the context.



Let me try to explain with a real example:



Few days ago i got my gpd win 2 ordered from an online shop, after a couple of hours some keycaps feel off the keyboard and when i reached them to communicate the defect they answered me: "we suggest you to try to Stick them back,

If you have any other questions about our products please feel free to inquire. Have a nice day.".



Now I believe that we all agree that from the online shop part this was a bad behavior, unprofessional and inappropriate. I decided to proceed through paypal, open a dispute to try to get at least a partial refund and to repair the defect through a third party.



But how would another user react?



People who had similar problems went mad, they started a libel work on all public channels, wishing the company to fail, destroying their reputation threatening them, complaining about not being heard scaring their future customers that maybe would have had a good accident-free experience instead like many others have had it.



There are effective and civil ways to illustrate your feedback and problems to the service provider, very often these are forgotten and people prefer to try to humiliate, disparage and complain in front of the largest public trying to satiate a silk of senseless revenge that will not bring anything good either for the customer or for the supplier.



I believe this is the negativity that is referred to when we talk about this topic.



If someone thinks someone else is a bad person should try to tell him directly and if this is not possible let him receive the message in other ways explaining reasons and not hanging all over the world posters with a photo of the person with the "bad person" label, because maybe that person may have looked like that to you but on the contrary could bring good instead in the life of other people.



Looks like the medieval pillory was reborn in the twenty-first century.

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