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New Premium Service Faqs Posted by Nynex

Posted on February 17, 2012, 5:02 pm NST



Are changes coming to Premium?

Yes! The Premium service will be switched over and fully managed by The Neopets Team. For more information on what's changing and all that jazz, please check out the other FAQ questions in this section. (It's all too big for one question!)

Yes! The Premium service will be switched over and fully managed by The Neopets Team. For more information on what's changing and all that jazz, please check out the other FAQ questions in this section. (It's all too big for one question!) Since Webmail is going away, how am I supposed to get my emails? Will I still have access?

Once the transition happens, you will no longer be able to access your Webmail account. We recommend that you forward any emails that you want to save to another email account, and notify your contacts of your new email address. We'll remind you again as we get closer to launch. We apologise for any inconvenience.

Once the transition happens, you will no longer be able to access your Webmail account. We recommend that you forward any emails that you want to save to another email account, and notify your contacts of your new email address. We'll remind you again as we get closer to launch. We apologise for any inconvenience. When will the switch to the new Premium service happen? When will The Neopets Team take over?

We're still working on this. We're currently hope to launch it in the next few months. *fingers crossed* If you are a current Premium member, you will receive an email with more information specific to your billing plan when we get closer to launch. We'll also keep this FAQ updated as we get closer and have more specific dates available.

We're still working on this. We're currently hope to launch it in the next few months. *fingers crossed* If you are a current Premium member, you will receive an email with more information specific to your billing plan when we get closer to launch. We'll also keep this FAQ updated as we get closer and have more specific dates available. Which features will be added to the new Premium service?

The features you told us were the hands-down favourites - Super Shop Wizard, no ads, random events, Premium message boards, collectable cards, Space Faerie Charm - all will be staying. Then, based on your feedback, we'll also be adding the following new features:

5th Neopet (yup, Premium members can have five Neopets)

Premium Featured Game (just like the regular featured game... now you can do both!)

Premium Notification Bar (More details to come!)

More Monthly Neopoints

On-Site Random Events

Additional Message Boards

SSW Upgrades (more searching allowed before he... um... yells at you)

The features you told us were the hands-down favourites - Super Shop Wizard, no ads, random events, Premium message boards, collectable cards, Space Faerie Charm - all will be staying. Then, based on your feedback, we'll also be adding the following new features: 5th Neopet (yup, Premium members can have five Neopets) Premium Featured Game (just like the regular featured game... now you can do both!) Premium Notification Bar (More details to come!) More Monthly Neopoints On-Site Random Events Additional Message Boards SSW Upgrades (more searching allowed before he... um... yells at you) Which features will be removed from the new Premium service?

Because we are no longer partnering with a third party, and based on your input, these are the features that will be discontinued after the switch:

Webmail

Portal

Real-world Feeds

Internet Dial-Up Service

Aliases and Subaccounts

Because we are no longer partnering with a third party, and based on your input, these are the features that will be discontinued after the switch: Webmail Portal Real-world Feeds Internet Dial-Up Service Aliases and Subaccounts Will the price of Premium be different after the switch over?

After the switch over, Premium prices will be slightly cheaper, and will remain recurring. There's also a new price point!

Monthly: $7.95

Every 4 months: $24.95 (NEW!)

Annually: $69.95

Those of you who signed up at the very beginning will not see a change in pricing. Your plan will remain the same. We appreciate your continued support! Follow @jellyneo on Twitter for all the latest #Neopets news! The Premium service is due for an upgrade. TNT has mentioned recently that there will be some changes to the service soon. The new Premium Faq outlines the new things to come.

There are 80 comments below. Add yours!

itskaysterr , February 17, 2012 5:07 PM NST I'm 18 and I think I'm about to beg my dad to get me this.

I will beg like a child.

terry , February 17, 2012 5:12 PM NST I'm curious about the new notification bar.

dreamingstar213 , February 17, 2012 5:13 PM NST Unless those aren't the actual prices... lol so...it's 4cents cheaper for monthly and nothing cheaper for yearly.Unless those aren't the actual prices...

crossed_star , February 17, 2012 5:14 PM NST I like the idea of a 5th pet, but what will happen if you discontinue premium? Will they force you to transfer/pound the pet?

narcissa , February 17, 2012 5:15 PM NST Someone knows if we need to sign now? Or it will better to wait to get premium?

inkpot , February 17, 2012 5:15 PM NST once your subscription ends, you would be able to keep the 5th pet slot, right? i don't see how they could make you pound the pet, but i'm saying this because i'm interested in only joining premium for that pet slot and only for the one month ($8).



also, when you sign up for premium is it's only your main account that gets all the perks, right?

ilhanna , February 17, 2012 5:16 PM NST Sooo pay for a fifth pet...not happy.



And no price change for long time users of premium. Nice way for TNT to appreciate their users.

ice_angel8278 , February 17, 2012 5:22 PM NST So are the random events they're talking about the same as SHH's we get in webmail? Asking cause I'm almost at 600 SHH's. And yeah...the toolbar upgrade would be nice...without my toolbar I wouldn't do many of my dailies lol.

agent_711 , February 17, 2012 5:22 PM NST *headdesk* I was dreading this. Hopefully after your subscription expires you'll keep the fifth pet slot. It won't be fair otherwise.



If you can I wonder if it'll count for your side accounts, it would be nice to have a total of 25 pets instead of 20.

nynex - JN Staff , February 17, 2012 5:22 PM NST @narcissa - currently, new sign-ups are closed while they revamp the service.

applebear333 , February 17, 2012 5:24 PM NST *bangs head against palm tree* paying for a 5th neopet... wonderful :/

nynex - JN Staff , February 17, 2012 5:25 PM NST @ice_angel - I would guess they are the same, since there will be no portal or webmail to receive them on.



@agent - seems there will be no more aliases. Which is sad, because they were useful when you needed to do a quest, or if your main was hacked and frozen, and you needed charter help.

nynex - JN Staff , February 17, 2012 5:27 PM NST @applebear - well, it was going to be a premium perk or something you could by from the NC mall if they added it. Glad they chose premium.

mrmilkshakeman , February 17, 2012 5:28 PM NST Premium is every month. You only pay once in NC Mall.

mrmilkshakeman , February 17, 2012 5:29 PM NST Paying $70 a year to get 5 neopets seems suckish, if you think about it.

nynex - JN Staff , February 17, 2012 5:31 PM NST Since there are a lot of people that use premium and it has never had a 5th pet option. I think most pay the money for the other benefits tooSince there are a lot of people that use premium and it has never had a 5th pet option.

ilhanna , February 17, 2012 5:31 PM NST What about loyal user perks?



I'd MUCH rather buy a slot from the mall once, than pay a over the top premium price for a site that dosen't care for their customer's security.

agent_711 , February 17, 2012 5:32 PM NST @nynex - That stinks. Maybe if enough people complain they'll make the 5th pet slot buyable in the NC Mall for 500 NC? It would make sense.

marmeladoff , February 17, 2012 5:33 PM NST *seats quietly sipping tea while the hordes of angry neopians come*

kingloui17 , February 17, 2012 5:35 PM NST I think they would make much more money if they offered the 5th spot at the NC Mall..

fuzio , February 17, 2012 5:41 PM NST Honestly, if they're getting rid of alias accounts, then I'm not all that interested or "excited" about the 5th pet slot as I had been previously.

If we can only have a 5th pet on our main accounts, big woop. 1 extra pet is something that doesn't interest me in the least. I wanted a 5th pet slot so I could have 1 extra Grundo on ALL of my accounts. =\

Oh well, can't be happy about everything I suppose. Lol

genebeeb , February 17, 2012 5:43 PM NST As someone else said, $70 a year for a 5th pet slot is not worth it. And that's pretty much the only perk that appeals to me :/ If it was for sale as a 1-time thing in the mall, I'd totally go for it.

kadoatles , February 17, 2012 5:44 PM NST



This is what I would do. Aww, I was hoping there would be a Premium-only world (JUST ONE, no Park stuff)... maybe Lutari Island, and you could also buy week-long passes in the Mall, if people only wanted the world.This is what I would do.

fuzio , February 17, 2012 5:51 PM NST The only things that peak my interest are;

Notification Bar (so long as it's not a browser toolbar because I hate toolbars and they're almost completely useless to me)

SSW Upgrades

5th Pet Slot (if we can have it on more than our main)

On Site SHH's might be interesting, more chance of a FFQ? xD LOL



Anything other than that doesn't interest me too much. I don't play games, monthly np I would be fine without. Messages Boards for Premium are slow as a slorg as it is, not sure why they feel we need more...

hisprincess , February 17, 2012 5:52 PM NST Well, this does entice me to come back. I have been seriously missing the SSW and no ads. $70 is like 3 1/2 hours of work for me... worth it for a whole year. I only cancelled because I was too addicted to NC so I quit everything cold turkey. Now that I'm back, though (and no longer buying NC, I might add), I think I will sign up for Premium again.

hannahcreep , February 17, 2012 5:52 PM NST 5th pet with premium=not worth it. I would be excited if it was for NC Mall but nothing else.

dreamingstar213 , February 17, 2012 6:02 PM NST As someone else said up there about the customers security, it worries me more that TNT is going to be in charge of premium instead of the 3rd party. They can't even keep our free accounts safe, what makes them think they can with our CC info???

nynex - JN Staff , February 17, 2012 6:03 PM NST they could give premium users the site theme (has been one referral away for eons).

pigfish99 , February 17, 2012 6:16 PM NST YESSSSSSSSSSSSSSSSSSS

bobbyjones999258 , February 17, 2012 6:19 PM NST

We put up with four pets for 12 years, we can continue to put up with it.



Just be glad that the overwhelming majority of the site is free!! Oh, quit complaining everyone.We put up with four pets for 12 years, we can continue to put up with it.Just be glad that the overwhelming majority of the site is free!!

thecrazyoo , February 17, 2012 6:38 PM NST If it was via NC Mall, people would complain the same way, or worse. I had expected that since the survey with a 5th pet question, and premium needed an upgrade since before the NC Mall came up. I won't pay for that, but I agree with it.

dacio , February 17, 2012 6:39 PM NST Just one thing: 5th pet if you have premium, one of the most unfair decisions TNT has ever made. Yeah, you would say premium users all dream for a 5th pet, but we all do, so that's even more unfair.

fuzio , February 17, 2012 6:48 PM NST



If people just "shut up" and dealt with it, nothing on Neopets would ever change. People complaining about what they don't like is how Neopets knows what to add, what to remove and what their users like. Sure, not everyone does it in the most mature manner but telling people to stop pointing out features or things they don't like is moronic. I'm sorry but this "stop complaining" mantra is hilarious.If people just "shut up" and dealt with it, nothing on Neopets would ever change.People complaining about what they don't like is how Neopets knows what to add, what to remove and what their users like. Sure, not everyone does it in the most mature manner but telling people to stop pointing out features or things they don't like is moronic.

13germandames , February 17, 2012 6:52 PM NST

But it's a good thing for the Premium users c:

Annoying that Premium members get an advantage over those of us who don't have real money.

Good that it's cheaper, though!

When I have a job I will so get Premium. Booo! You have to pay to have 5 pets >But it's a good thing for the Premium users c:Annoying that Premium members get an advantage over those of us who don't have real money.Good that it's cheaper, though!When I have a job I will so get Premium.

13germandames , February 17, 2012 6:58 PM NST That was a FAILED emoticon, by the way. > : (

Is the face that was meant.

I abhor money and the fact that we can't live without it.

spacecase_7 , February 17, 2012 7:07 PM NST Well, I must admit that I saw this coming. Like many of you, I was hoping for an NC mall 5th pet instead of premium.



I will only get premium if we can keep the pet after discontinuing the service. I have wanted a 5th pet so badly that I would even pay $8 per account. It would be nice to zap adopted pets again.

fenix , February 17, 2012 7:32 PM NST "Well, this does entice me to come back. I have been seriously missing the SSW and no ads."



Uh...there is a thing called stop being lazy with regular old Shop Wizarding and use Firefox's AdBlock plus...?

fenix , February 17, 2012 7:33 PM NST I mean, come on. Paying $70 a year for no Ads, when Firefox already has an AdBlock plus that actually works and doesn't cost even a penny?

Idgi the love for Neopets Premium.

neocoladude , February 17, 2012 7:33 PM NST Let alone discontuing premium, what if you get your 5th pet during the free trial?

pikachu315111 , February 17, 2012 8:03 PM NST Well, might as well throw my thoughts into this:



5th Neopet - Like with everyone here I'm mixed on this. I'm glad they're finally doing it and also I don't mind that if ONE WAY to get a 5th Neopet is by Neopets Premium. HOWEVER I do believe that TNT should have other ways to be able to obtain a 5th Neopet. Like maybe have one being buying the slot from the NC Mall and/or, for those who are willing to wait, have it as a Loyal User Perk (maybe... 5 years?). Also if you cancel/don't re-subscribe to premium what is to happen to the 5th pet. If you're allowed to keep it then does that mean that account will always have that 5th slot unlocked or do you have to get a 5th pet while premium?

pikachu315111 , February 17, 2012 8:11 PM NST Premium Featured Game - Not too sure on this, I guess as long as it's like the normal Featured Game (randomly chosen game, double Neopoints, 3 plays per day) then its fine. At most this just means an extra 6k.



Premium Notification Bar - I�m going to guess Tarla Alerts will be on there, though it sounds like they have much more planned.



More Monthly Neopoints - How much are we talking here? I�m all for letting those who paid money to get a little bit of Neopoint gain, but there has to be a limit so that you can�t solely rely on Premium.

pikachu315111 , February 17, 2012 8:17 PM NST On-Site Random Events - I�ll first have to know what these Random Events are. Much like with what I said in �More Monthly Neopoints�, TNT can�t go overboard and make those who get Premium have a huge advantage in getting a lot of easy NP and rare items.



Additional Message Boards - One of the new things I can absolutely agree with. If TNT are taking topic suggestions I would suggest for starters a General Premium Chat Baord, Premium Trading Board (as in Trading Post/Auctions/Pet Trades/etc.), and a Premium Quest Board (I�m sure there will be some Premiums who will be glad to give their fellow paying members a hand in Faerie Quests).

pikachu315111 , February 17, 2012 8:22 PM NST



But with the good comes the sad, and it's the disappearance of the Portal. I guess in overview it was kind of useless, only really providing a hub for the SSW, but still.



Overall, though I would have to hear more information, I agree with most things they are doing. I only wished I had the money to be Premium. SSW Upgrades - Another I can absolutely agree with. All their doing is saving time but not having to refresh, it's not like they're given a discount.But with the good comes the sad, and it's the disappearance of the Portal. I guess in overview it was kind of useless, only really providing a hub for the SSW, but still.Overall, though I would have to hear more information, I agree with most things they are doing. I only wished I had the money to be Premium.

kadoatles , February 17, 2012 8:26 PM NST Hey, Pika. I just want to know, what is your stance on making Lutari Island a Premium-only world? I mean, it was originally a p2p land, and at least it would finally be available again...

cheetah , February 17, 2012 8:28 PM NST 5 pets? Gawd, I want premium now. o.o

pikachu315111 , February 17, 2012 8:47 PM NST @ kadoatles:

Now that's a tough question. Let's simplify it to just "Do Premiums deserve a world that only they can go to". To that question, my answer will be yes, but as long as it's done well that it doesn't give them a HUGE advantage over other Neopians (for instance they can't have a shop which sells items only sold there or rare items like Draik Eggs restocking frequently).



But the question should that place be Lutari Island is hard. One one hand it was a place you have to pay to access before, just for mobile phones instead of Premium. But on another we've been waiting for a long time for it to release to everyone...

pikachu315111 , February 17, 2012 8:50 PM NST



The Premium World should be a mini-world, maybe like an Island Country Club. But it being Lutari Island, in my opinion, it out of question. Besides, I'm sure there are plenty of people who would like to see a Lutari Island Team in the Altador Cup (you know, once they fix/get rid of New Yooyuball...). ... Personally, I think Lutari Island SHOULDN'T be a Premium World, we've been waiting far too long for its site release and to make it Premium only would be just as insulting if they keep the 5th Neopet Premium only.The Premium World should be a mini-world, maybe like an Island Country Club. But it being Lutari Island, in my opinion, it out of question. Besides, I'm sure there are plenty of people who would like to see a Lutari Island Team in the Altador Cup (you know, once they fix/get rid of New Yooyuball...).

13germandames , February 17, 2012 8:57 PM NST I'm sorry, but I gotta say one more thing.

** But what about us poor-in-real-life Neopians who don't have any money to spare and are too young to get a job!! **

Ranting finished.

pikachu315111 , February 17, 2012 8:57 PM NST I demand this picture of a Lutari high on plants become a new Neopets meme:



http://images.neopets.com/images/lutarineoplant.gif

firenrocks , February 17, 2012 9:04 PM NST Just got billed my annual bill for this year, so it looks like I got lots to look forward too. I'll miss having an alias, but I'm really looking forward to five (!) pets. :o Never used webmail so don't really care about that. Rarely used portal mode either.

kadoatles , February 17, 2012 9:15 PM NST I like Newyooball. :c

kadoatles , February 17, 2012 9:15 PM NST *Newyuball.

pikachu315111 , February 17, 2012 9:23 PM NST

But it's an obvious beta. I'm not unreasonable, my bare minimum demands is that (1) they let me shoot using the mouse and (2) let me pick which player I want to play as. There are other issues but those are my main problems. @ kadoatles:But it's an obvious beta. I'm not unreasonable, my bare minimum demands is that (1) they let me shoot using the mouse and (2) let me pick which player I want to play as. There are other issues but those are my main problems.

hannabanana0107 , February 17, 2012 10:41 PM NST . Phew, 5th pet is the new big addition, I can deal with not having that

cat , February 17, 2012 10:45 PM NST I'm sad to hear that the 5th pet slot will only be available through premium. Not only does this leave those who do not buy premium out of the loop, but it makes the option much less exciting since as I'm sure everybody will agree one extra pet for every player is less than one extra pet per account (21 vs. 25).

amunet , February 18, 2012 12:14 AM NST Guys, for those of you that don't have premium: most of the upgrades are due to a survey that premium users took. So these new changes are direct feedback from premium users.



Also, I highly doubt that neo would let you keep the 5th pet if you canceled premium. They are (afterall) a business and it is very smart as a business move to entice people to want their product and pay for it ... monthly. In this case, MANY people on neopets want a 5th slot, so many more people will sign up for premium to use it ... and keep paying for it.

ilhanna , February 18, 2012 12:45 AM NST If they were so smart a business then they would value their customers, and install better security for their users, especially the ones who pour money into Neo, like many other online games do.



I will not personally give TNT my cc info until they come up with better security.

kallykat , February 18, 2012 1:30 AM NST It makes logical sense to me that a fifth pet slot be a loyal user perk (since those are the people who have had time to get their other pets trained, painted, clothed, etc.). And it makes business sense that it be buyable with nc for all accounts.



Making it premium only is what I've been dreading; although, as someone said, it would be okay if that were one of several options for getting a fifth pet. I'm interested to see what happens to the pet if you cancel premium. I would probably pay for a single month just to get the pet slot if they let you keep it (just like paying nc), but that seems very unlikely. I don't do recurring payments on any game site--I only pay real money if it's a one-time fee.

xsashy , February 18, 2012 4:09 AM NST Wow, $70 a year for that few features... That's absolutely terrible.



You premium users don't expect much do you.

nick - JN Staff , February 18, 2012 4:41 AM NST Doubt they would let you keep the pet slot. It would be an unfair way to cheat the member perks. Park items that are only usable by members are made unusable when your subscription is ended. They would most likely do the same.



As for the pet, I don't think they could get away with auto-pounding people's pets. It would probably disappear into limbo until the subscription is renewed.

milkyweaselcakes , February 18, 2012 9:07 AM NST

Sad that we can no longer have alias accounts But happy about all the upgrades and new features C: Yay news on the new features!Sad that we can no longer have alias accountsBut happy about all the upgrades and new features C:

moltara_girl , February 18, 2012 10:36 AM NST the userbase is already low enough compared to previous years...we should not complain you are right we should just boycott it and let the site rot with only 1 user it's their site and they can do whatever they like with it that's kaudungthe userbase is already low enough compared to previous years...we should not complain you are right we should just boycott it and let the site rot with only 1 userit's their site and they can do whatever they like with it

invader_of_worlds , February 18, 2012 10:56 AM NST well i would rather make a side account than pay for a fifth pet slot meh

moltara_girl , February 18, 2012 11:15 AM NST I already have 4 sides still want more oh the irony of life

hisprincess , February 18, 2012 11:19 AM NST fenix- Not sure where all the vitriol is coming from. SSW isn't just about not wanting to refresh; it's great for sniping mispriced items. Very difficult to do with regular SW. And I'm not talking about the ads on the web pages, just the loss of time when trying to play flash games.



Some of us are adults that have good paying jobs... $70 is a mere blip on the budget compared to the mortgage, taxes, insurance, food, utilities, etc. And it's good for a whole year?! Priced just right in my opinion.



What some of you seem to forget is that they are rewarding loyal, PAYING users. For pretty much the same price, Premium users are getting even more now than before.

highfivejunkie , February 18, 2012 11:27 AM NST Meh, I was paying for premium and decided it just wasn't worth it. A fifth pet probably wouldn't entice me me get premium again, esp since it's only 4 cents cheaper per month.



I only used it for the SSW and the random neopoints/scratchcards/etc.



If I'm paying for something, I want something in return that's worth the price.

cat , February 18, 2012 3:56 PM NST I highly doubt they'd let you keep the 5th slot if you canceled. I'm guessing that when your premium gets canceled they'll promt you to pick one of your pets and will either put that pet in "limbo" until your premium is renewed (the same way they do with Petpet Park Member items) or they'll ask you to either pound the pet or specify an account to transfer it to.



Once again I wish that they had a sort of mini-premium option where you could pick just some of the features you wanted and pay a price that's relative to the number of features you're subscribed to. Because once again premium has some interesting features, but not really enough to justify the cost and several features that I'm paying for but don't care about (like adblocking and premium boards).

cherish_white , February 18, 2012 7:13 PM NST *sits quietly on chair while ducking down with a camera* Me liking this

hittheboat , February 18, 2012 7:19 PM NST

and somehow my premium service has just stopped working, like, I don't have it anymore since January without canceling it... Do you think it happened because of this revamp? wow, that sounds really cool!!and somehow my premium service has just stopped working, like, I don't have it anymore since January without canceling it... Do you think it happened because of this revamp?

tomato99 , February 19, 2012 7:20 AM NST So is the 5th pet a current available species or do you think they are creating a totally new species or more to choose as the 5th pet?

tomato99 , February 19, 2012 7:21 AM NST That would be a huge incentive for premium I think if it was a new species.

nynex - JN Staff , February 19, 2012 11:50 AM NST



5th pet means you can have 5 pets on one account instead of 4. there won't be a new species5th pet means you can have 5 pets on one account instead of 4.

nick - JN Staff , February 20, 2012 10:33 AM NST I'm not sure I want to see what this does to my userlookup coding. Dx

birdlover4749 , February 20, 2012 9:38 PM NST But what if the subscription runs out.. what happens to the 5th pet o_0 and I'd like another way to get that 5th pet too lol



My userlookup has been messed up for months lol QQ

quartz , February 21, 2012 1:21 AM NST Wow.



I've been playing Neopets for ten years, and anything I have, I earned (with the one exception that my sister gave me all her items and a few pets when she quit playing). The idea that ANYBODY with enough money could get a 5th pet doesn't seem fair to me. I've never been able to afford Premium before now, and I know there are going to be some n00bs out there with rich daddies who will get 5 pets right from the off. Ever played Wizard101? Some kids there get their parents to buy them <I>everything.</I>



A 5th pet should be a reward for loyalty, not conspicuous consumption.



(Not to mention that the very idea of having a 5th pet AT ALL on Neopets kind of blows my mind. It was never a possibility before Viacom bought Neopets, darn it.)

quartz , February 21, 2012 1:27 AM NST Also, I just pounded a pet three days ago because I wanted to make more space. BITTER IRONY.

stellarka , February 21, 2012 1:49 AM NST I don't really get why, if prices are dropping, existing premium users still pay the same fees?! As in, the most loyal users they have don't get to share the price drop. Way to make money, TNT, but all that will happen is that everyone will cancel their premium plan and re-apply to get the new conditions.

By the way, to whoever suggested a 5th pet slot be buyable in the Mall for 500 NC - since it would last forever, it would have to be far more expensive than $5 - we're talking more like 5'000 NC at least here, don't you think?

cat , February 27, 2012 9:51 PM NST 5000 NC is $50 though, that's an insane price for just getting a 5th pet slot, nobody would pay that.

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