Like hundreds of commuters who live in south Fremont, James was excited to use the new Warm Springs BART station after its March 25 opening.

“The location of the Warm Springs BART was well thought out and is close to both Highways 880 and 680,” James, who works in Oakland, wrote in an email. “(That’s) convenient for many commuters like myself.”

Not so fast.

Like hundreds of commuters who live in south Fremont — ridership at the new station on both Tuesday and Wednesday was more than 2,400, according to BART — James (who did not want his last name published) discovered Warm Springs does not yet provide full service. On weekdays until 6 p.m., riders can travel directly to any stop on the Daly City line. Riders traveling to stops on the Richmond line, as James does to get to work, must get off the train at the Fremont station, the first stop north of Warm Springs, and transfer to another north-bound train.

At 6 p.m. and on weekends, the schedule flips. Then, passengers catching a train at Warm Springs can ride directly to any stop on the Richmond line, while riders bound for a station on the Daly City line must transfer.

“I was disappointed,” wrote James. He anticipated a quicker commute from Warm Springs than he was used to when catching his train from the Fremont station. “Once I realized there was a nine-minute layover transfer to get to my stop, I actually did not save any time at all,” he wrote. “I personally did not read or see any news articles that stated the train service would be limited once the Warm Springs station opened.”

It’s all so BART. A seemingly positive development quickly discovered to be not so positive. Example: The 2013 labor agreement giving workers a 15.4 percent increase over four years (initially left unsaid: $1,000 annual bonuses for all BART workers). Or having security cameras on BART cars (initially left unsaid: the majority are fakes). Or working escalators in every station (initially left unsaid: people passing on the left cause them to break down).

And although there is no cause and effect between the $3.5 billion bond measure passed by voters in November and the service gap at the new Warm Springs station, the juxtaposition in time between the two is a bad look.

“It was not a last-minute decision,” BART spokesman Jim Allison said. “There simply are not enough train cars to run two-line service. The plan is, when we get the new fleet of the future cars, we will have full service there. Probably 2018.”

Why not make that widely known ahead of the ribbon-cutting so commuters know what they’re in for?

“It’s on our map,” Allison said. “We’ve incorporated it into our quick planner that can be found on our website. You plug in the originating station, and it will tell you how to get to where you want to go. It’s been up for Warm Springs since March 10. Anybody who did a little homework would have seen that.”

Initially left unsaid: You could have pulled an all-nighter combing the BART website and never seen any mention of the service restrictions.

Specifically, the website has a News tab that takes you to a News Articles page. There were five BART-generated articles regarding the Warm Springs station posted in March. Nowhere on any of them is there a hint of limited service. And while the current BART map notes the days and times of restricted services, such was not the case with a map included in a BART news article dated March 2, 23 days before the station opened.

“It’s not a surprise,” said state Sen. Steve Glazer, D-Orinda, an avid BART watchdog. “BART management has a history of overpromising and underdelivering. It’s why public confidence in BART is declining. Their own surveys prove that. They hid the ball.”

BART heralded the fact that the Warm Springs station came in more than $100 million under the $890 million budget. Glazer counters that the station was two years behind schedule.

“They weren’t treating the public honestly and respectfully,” he said. “All they had to do is be honest.”

Now there’s a thought.