Rama Moondra had booked a Meru cab last year that had failed to show up, leading to a day of cancelled meetings and huge losses; she has received Rs 20,500 as compensation from the taxi service

Have you ever booked a cab online that failed to show up, leading to a bad day? Well, now you can approach the consumer court and receive damages from the cab company for the losses you have faced because of the same.



The Rs 20,500 cheque Rama received from Meru cabs on November 9

Recently, Rama Moondra, an Ahmedabad-based corporate trainer, received Rs 20,500 as compensation from the taxi operator, Meru Cabs. Moondra had booked a Meru cab that failed to turn up, thus leading to a day of cancelled meetings.



Rama Moondra

Moondra had booked the Meru cab in Ahmedabad for December 15, 2014. She had to leave for the airport by 4.30 am; a long day of meetings awaited her. Despite confirming the booking, the Meru cab failed to show up. Because of this, Moondra missed her flight, and had to cancel all of her meetings scheduled in Mumbai. All of this led to a huge loss.

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She said, “I had booked the cab a day before, on December 14, and I was supposed to catch a 6.20 am flight to Mumbai. I got a confirmation message from Meru cabs as well, but despite many frantic attempts, the cab did not show up.

They kept telling me that they are arranging for another one. Because of all this, I missed my flight and also the meetings that were scheduled in Mumbai.” Moondra decided to take this matter to the consumer court. She said, “I filed a complaint in the consumer court on January 1 this year.

Finally, on July 25, the consumer court granted an order in my favor. But, no one from Meru was paying any attention. My advocate kept filing rejoinders and we had to get a warrant, but nothing happened. Interestingly, when all of this began, I tried contacting Meru as a complainant asking for a refund.

Someone from the company categorically told me that the company would not be able to help, since it does not have a refund policy.” However, Moondra’s efforts bore fruit. Meru paid her the compensation with 9% interest. She received a cheque of R20, 500 on November 9.

Meru says

Siddhartha Pahwa, CEO of Meru Cabs said, “I cannot comment on this issue, as it is an individual case. As part of our company policy, we do not comment on individual cases.”