For pre-planned trips, we aim to be there as close to your requested time as possible. You’ll know in advance what time to wait for your ride.

For last-minute bookings, you may wait up to 30 minutes, which is comparable to the wait today, depending on what time you go to a bus stop. Wait times will vary depending on the time of day you’d like to book your trip. During peak times there may not be a vehicle available for a last-minute booking for 30-60 minutes. In the middle of the day, the wait times will be shorter.

For both pre-booked and last-minute trips, once you book a trip, the app will give you estimated times for pick-up and arrival at your destination. These times are estimates, and may change by up to six minutes. You will receive updates on arrival times in the app, and get a text message when your ride is close.

When a ride is requested, you’ll be given a 10-minute pick-up window. If you have a smartphone with the app, you’ll be able to see where the bus is and where it is expected at the pick-up location. This means less waiting in the cold winter. However, please don’t be late.

The maximum time the vehicle will wait for you at your requested pick-up location is one minute. Please don’t be late (take a look at our no-show/cancellation information).