It was while Christine Jella (not her real name) was being served at the CIBC counter, the only customer in the entire bank, that she first knew something was wrong June 15.

Just after 1 p.m., she saw an armed man dressed in a gorilla mask demanding cash at the location in the plaza on the corner of Bathurst Street and Steeles Avenue, in Thornhill.

“It was very scary at the time,” said Jella. “I'm just glad it's all over right now. There were shots.”

Jella, who managed to run into a bank employee's office and close the door, said she was unable to hear what the suspect was saying, instead hearing only “muffled sounds”.