While in previous years I had good service from these guys in Berlin. Last December (2017), its been an absolute disaster. No goods arrived, no refunds (although it is shown as having been given), no response from emails and they still have a considerable amount of the BTC that I provided. The intermediate service, they used, BitPay, is no better. After sending an email saying a refund was on its way (not expected, but actually on its way), after numerous emails, they just pointed to all4btc and said it was their problem. Obviously the BTC bubble in December made everything crazy but they have had 3 months to sort themselves out. In the meantime, their own website and the blockchain proves they have not delivered.