What can we help with? - Trouble with account login Help with billing or payment A Tinder feature isn’t working I have a safety or privacy concern Question about something else

Hi, we’re happy you stopped by and are here to help! Have a question about how Tinder works? Check out our FAQ. It’s filled with information about our product, policies, community, and basic troubleshooting tips.

Sorry to hear that you’re experiencing some trouble with Tinder! It would be really helpful if you took the time to describe your issue below, but before you do, please try deleting and reinstalling the app. This tends to solve many technical issues and ensures that you're using the latest (and best) version of Tinder. If you're still having trouble, please share as many details as you can with us about the issue using the form below and include screenshots of the issue if possible.

If you’ve been banned from Tinder, this means we’ve detected activity associated with your account that violated our Terms of Use or Community Guidelines. We take violations of our policies very seriously. Please understand that you won’t be able to sign up for Tinder again using your Facebook account and/or phone number. While we don’t offer a formal appeals process at this time, we do periodically review banned profiles based on feedback. Feel free to write to us below, but note that we may not get back to you each of you individually.

If your Tinder account is currently under review, this means we’ve detected activity associated with your account that could be in violation of our Terms of Use or Community Guidelines. Please sit tight! Our moderation team is reviewing profiles 24/7 - if yours hasn’t been reviewed yet, it will be shortly and appropriate action will be taken in accordance with our policies. Going forward, please be aware that everyone is held to the same standard on Tinder. We ask that you be considerate, think before you act, and abide by our Community Guidelines, both on and offline. Thank you!





If you haven’t already, please make sure that you’re using the latest version of Tinder available in the App Store or Google Play Store. If you can’t login because you changed your phone number or lost access to your Facebook account, we can help by using your recovery email address. Please follow the steps below: Go to Tinder.com Tap Log In Select the option that asks Trouble Logging In? Tap Login With Email Enter the email address associated with your Tinder account If you're unable to sign in to your account due to a technical issue, feel free to let us know below.

If you can't login because you changed your phone number or lost access to your Facebook account, we can help by using your recovery email address. Please follow the steps below: Go to Tinder.com Tap Log In Select the option that asks Trouble Logging In? Tap Login With Email Enter the email address associated with your Tinder account If you’re experiencing a technical issue with email or SMS verification, please feel free to let us know below.

We’re sorry to see you go! To delete your account, you must be able to access it. You can delete your account by signing in to the Tinder app for iOS or Android, Tinder.com, or Tinder’s Account Management portal. If you're signed into Tinder, deleting your account is simple: tap the profile icon in the top-lefthand corner > Settings > scroll down and tap Delete Account > confirm. If you cannot access your account, please fill out the form below. In this case, it’s very important that you contact us from the email address associated with your Tinder account. Note: Failure to contact us from this email address may hinder or completely prevent us from being able to process your request.

If you're unable to login because you've changed your phone number, we can help by using your recovery email address. Go to Tinder.com Tap Log In Select the option that asks Trouble Logging In? Tap Login With Email Enter the email address associated with your Tinder account If you can't access your account and would like us to help you delete it, feel free to fill out the form below. In this case, it’s very important that you contact us from the email address associated with your Tinder account, for security reasons. Note: Failure to contact us from this email address may hinder or completely prevent us from being able to process your request.

If you're experiencing a technical issue while signing up for Tinder, please let us know below.

Hi there! If you made this purchase using your Apple ID, please note that refunds are managed by Apple, not Tinder. To request a refund from Apple, please visit Apple Support or follow the steps below: Open iTunes on your computer Click on your Apple ID Select Purchase History Find the transaction you’d like refunded and tap Report Problem

If you made a purchase on your Android device, we’re happy to review your request for a refund, but ask that you provide some more information below. Please include the reason for your refund request in the description. Note: Refund requests may only be accepted if requested within 14 days of the transaction date.

If you made this purchase on Tinder.com, we’re happy to review your request for a refund, but ask that you provide some more information below. Please include the reason for your refund request in the description. Note: Refund requests may only be accepted if requested within 14 days of the transaction date.

If you subscribed to Tinder Plus or Tinder Gold using your Apple ID, you’ll need to cancel your subscription directly on your iOS device, just follow the steps below: Go to your iOS settings Find and select iTunes & App Store Tap Apple ID (your Apple ID email Tap View Apple ID Log in if you need to Scroll down to Subscriptions, then tap it Select Tinder and tap Cancel Subscription You should be able to see the end date of your subscription on this screen. For more details, visit this Apple Support article. Note:After canceling your subscription, you’ll be able to use Tinder Plus or Tinder Gold for the remaining days that you have already paid for. Canceling your subscription won't retroactively refund subscription payments, and previously charged subscription fees can't be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription.

If you subscribed to Tinder Plus or Tinder Gold using your Android device, steps for cancellation will vary depending on the method of payment. If you subscribed using your Google Play Store account: Open the Google Play Store app Using the left-hand menu, select Account Go to Subscriptions and select Tinder Tap Cancel or Unsubscribe Confirm If you subscribed using the credit card payment option on Android: Open the Tinder app for Android Tap the profile icon at the top of the main screen Select Manage Payment Account Tap Cancel Subscription Note: After canceling your subscription, you’ll be able to use Tinder Plus or Tinder Gold for the remaining days that you have already paid for. Canceling your subscription won't retroactively refund subscription payments, and previously charged subscription fees can't be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription. Having trouble with cancellation? Let us know below.

If you subscribed to Tinder Plus or Tinder Gold on Tinder.com Tap the profile icon at the top of the main screen Go to Manage Account Either disable Auto Renew or select the option to Cancel Note: After canceling your subscription, you’ll be able to use Tinder Plus or Tinder Gold for the remaining days that you have already paid for. Canceling your subscription won't retroactively refund subscription payments, and previously charged subscription fees can't be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription. Having trouble with cancellation? Please report the issue below.

Sorry to hear about the trouble you’re experiencing with your purchase! If you haven’t already, please try restoring your purchase - this usually does the trick: Open Tinder Tap the profile icon at the top of the main screen Go to Settings Scroll down and select Restore Purchase Still having trouble? Please let us know below.

If you have an active Tinder Plus or Tinder Gold subscription that's not being recognized in the app, make sure you're using the latest version of Tinder and follow the steps below to restore your purchase: Open Tinder Tap the profile icon at the top of the main screen Go to Settings Scroll down and select Restore Purchase Note: Restore purchase won't charge your card again. It will only reinstate any existing, active subscription to Tinder Plus or Tinder Gold. If you're running into trouble while restoring your purchase, let us know below and please include a description or screenshot of the error message you're seeing.

Sorry to hear you're having trouble with your purchase! If you haven’t already, make sure that you’re using the latest version of Tinder available in the App Store or Google Play Store and try again. If the issue persists, please report it below.

Sorry to hear about this! If someone has used your credit card in a fraudulent manner to make a purchase on Tinder, please fill out the form below, so we can get you the help you need right away. If you subscribed to Tinder, or accidentally purchased a subscription, and want to stop the recurring payments associated with this subscription, you can cancel it at any time by following the steps found here. To request a refund, go back to the start of this form, select "Help with billing and Payment" > "I want to request a refund."

To report someone on the app: Open the user's profile > scroll down > select the option to Report To report someone via email: Please fill out the form below. In the description, include the following information if possible: Details of the incident you’re reporting Location of this profile (city, state, country, etc.) Exact name, age, and bio that appear on the profile If you have screenshots of the the user’s profile that include photos and other relevant info, please attach them below. The more details you can provide, the quicker we can identify and investigate the user in question.

If you have been the victim of a crime or are in immediate physical danger, please contact your local law enforcement for help. To report a serious incident involving another Tinder user that took place off the app, please fill out the form below. In the description, include the following information if possible: Details of the incident you’re reporting Location of this profile (city, state, country, etc.) Exact name, age, and bio that appear on the profile If you have screenshots of the the user’s profile that include photos and other relevant info, please attach them below. The more details you can provide, the quicker we can identify and investigate the user in question.

Someone I know is being impersonated: Only the person who's being impersonated can file an email report with us, but you can: Report the profile directly on Tinder (open the profile, scroll down and tap Report) Contact the person being impersonated and encourage them to fill out the form below If the person being impersonated is someone that you’re authorized to represent (i.e. your child, client, etc.), please report the profile to us by filling out the form below. Someone is impersonating me: If someone has created a Tinder profile and is pretending to be you, please fill out the form below. In the description, include the following information: Details of the incident you’re reporting Exact name, age, and bio that appear on the profile Screenshots are extremely helpful in these cases. Ideally, please attach a screenshot of the profile showing the name/age/bio. The more details you can provide, the quicker we can identify and investigate this profile.

No problem! Our team would be happy to investigate and help out.

If you feel that someone is in immediate or physical danger, please contact your local law enforcement for help. If you or someone you know is in emotional or suicidal distress, there are people available to help, listen, offer support, and provide guidance on whatever you may be dealing with. In the US: Call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255), a 24-hour, toll-free, confidential suicide prevention hotline.

Call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255), a 24-hour, toll-free, confidential suicide prevention hotline. Rest of world: Please visit The International Association for Suicide Prevention's website, to locate resources and crisis centers throughout the world. If you’d like to report a safety concern directly to us, please fill out the form below.

If you sign in to Tinder with Facebook: We suggest that you update your Facebook password immediately and refer to Facebook’s Help Center for more information on how to secure your account. If you sign in to Tinder with phone number: For security reasons, SMS verification is required upon login. Another user can't access your account unless they gain access to your phone, phone number, and/or one of the SMS verification codes that have been sent to your phone number. If someone has managed to gain unauthorized access to your account, we suggest that you regain access using account recovery: Go to Tinder.com Tap Log In Select the option that asks Trouble Logging In? Tap Login With Email Enter the email address associated with your Tinder account Still need help? Feel free to let us know below.

To request a copy of your personal data, please visit Tinder’s Account Management portal, securely sign into your account, click on Download My Data, and enter your email address. You will receive a link to download your data in your email within a few days. For security reasons, this link will expire 24 hours after the email is sent. The information you will receive through our Account Management portal portal is largely already available to you through the app and may vary depending on the way you have used Tinder. In general, this information includes content and photos you have provided us, whether directly or through your social media accounts, as well as messages you have sent and other data you would expect to see from a social media service, like Tinder. If your Tinder account has been deleted, you won't be able to sign in to or access the Account Management portal. Note: When you delete your account, your data is disposed of in accordance with our privacy policy.

Some of your questions may already be answered within our Privacy Policy or FAQ. If you don’t find what you’re looking for, please feel free to contact us below.

Have a thought? We'd love to hear it! While we do review and track these reports, please note that we may not reply to every one of you individually. However, you can trust that your feedback is heard, escalated whenever necessary, and helps us improve the Tinder experience for everyone!

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