Chatbots are being the next big thing, because they’re already here, and they’re here to stay.

Indeed, they have become increasingly popular in recent years, 2017 becoming known as the “year of the chatbot”.

As chatbots have grown and improved, businesses such as American Express and H&M have started using them to provide proactive support and supercharge their customer service experience.

The number of businesses using them has grown exponentially. Chatbots attached to Facebook’s Messenger increased from 30,000 in 2016 to over 100,000 in 2017. By the year 2020, 80% of businesses want their own, and 60% of the youth population already uses them daily.

These statistics confirm that chatbots represent the new generation in tech. No more waiting for the right time to incorporate them into your business.

Also Read: Top 15 Emerging Technology Stats That You Must Know in 2020

1. Chatbots will inspire your customers

Still, to be successful, it has to be a smooth experience. Ensure your chatbots are:

Well-known and bug-free.

Adjusted to the brand.

Making great use of linguistics.

Connected with well-defined tasks.

Providing proper answers/solutions to inquiries.

Working seamlessly on a mixture of devices.

2. Chatbots won’t replace people or services

The biggest misunderstanding about chatbots is that they’ll get over services and automate everything, leaving businesses with no need for human workers. This isn’t likely to happen; at least not completely.

At the moment, chatbots deal with inquiries clearly within their preset remit. Outside of this, chatbots are still able to manage a customer’s initial inquiry, but will pass it on to be dealt with by humans. A chatbot is at its most important when customers ask simple, common questions, because the information required to respond has already been gathered.