Uber Eats is cheating you out of your promotional discounts. I have experienced this on more than one occasion, as others I know have. Have you ever received an email from Uber Eats offering you a hefty discount? For example, in September of 2020, many people received an email offer for the UEATUS9 promo, which is a $20 discount on any order of at least $1. You may carefully apply this promotional code into the correct field, and the code may be accepted (accompanied by green text of a successful promo code acceptance) but YOU WILL NOT RECEIVE THE DISCOUNT. Go ahead and check your reciepts for your past orders! You can find them in your Uber Eats app in the PAST ORDERS->View Receipt section. You can also search your email account which is connected to your Uber Eats account. You will most likely find that no discount was applied. If you want that discount, you will have to fight for it. It may take a day or two to get a response, and you'll have to wait for days to see if your bank account was credited. Often, no credit is forthcoming. THE ONLY DISCOUNT that is honored are the FREE DELIVERY discounts offered by the RESTAURANT. But that only saves you around 4 or 5 dollars. Any promo offered by Uber Eats, however, is probably a scam. For this reason, Uber Eats should never be used, but there is another good reason not to use them:



They are not a food delivery service. They employ Uber drivers to pick up food and bring it to you. There is no relationship at all with the restaurant you're ordering from and no way to communicate with the restaurant through Uber Eats. Unlike a legitimate food delivery service, you will not be able to rate the food quality or order correctness. You cannot rate the restaurant at all and you have no recourse in Uber Eats to affect the reputation of that restaurant. You are also subject to the cleanliness and professionalism of the driver, and most, if any, are not trained to handle food.



In addition, I've noticed that during the pandemic, even when you get a notice that the Uber delivery driver has CONFIRMED that they are wearing a mask, even if you requested it in the special instructions, they often DO NOT wear a mask, and ARE NOT INTERESTED in protecting your health. Confronting an Uber delivery driver about this will more oft that not cause the driver to react unprofessionally, regardless of your level of polite inquiry.



Uber Eats will ruin your dinner, cause you to fight with your spouse, and make you upset for days as you fight for your discount. Let's face it. The service is expensive, and those promo discounts really make a difference. If you're wealthy, you may not care, but for most of us, those promotional discounts make a difference. Uber Eats does not even come close to living up to their own advertising or stated policies.



Recently I saw an Uber Eats ad featuring Mark Hamill and Sir Patrick Stewart. That, and the promo discount email is actually what inspired me to try Uber Eats again, which is exactly their marketing plan right now, and now I am disgusted that I had forgotten how this happened to me back in March, and even more disgusted that those actors whom I admire are helping to advertise such a bad business.



I'm still fighting my last order with Uber Eats, but I am now back to using Grubhub (No, I am not affiliated with Grubhub in any way) Grubhub is just as expensive as every other delivery service, and they rarely have good promotional discounts (in my experience) but they do everything right! The GH delivery drivers always wear a mask, you can track the drivers, and you have the opportunity to comment on and rate the food quality and order correctness after delivery. You can also leave comments regarding the restaurant. I have had a good experience with them every time. I cannot wait until I get my $20 credit from Uber Eats so I can delete the account and never use them ever again for the rest of my life. Honestly though, I have this feeling that they will never give me the $20 credit they promised.



Trust me. Do not use Uber Eats regardless of all their lofty claims and great advertising. They will scam you with fake promotions that they have no intention of honoring, and they don't care very much about your health. If you're going to pay that much money, use a service that's actually designed for food delivery.

UPDATE: SURPRISINGLY, I have spoken now with 3 customer service reps regarding this. The first one reponded to the non-mask-wearing driver (who was required to wear a mask) but COMPLETELY IGNORED the promo code issue. The second Customer Rep actually LIED to me about the existence of the promo code! (I re-verified it) and the third Rep asked me to tell the entire story again, and has not even even responded. Based on the customer service experience, I am now convinced that they are intentionally doing bad business.