Hi my name is Quinton Smith and I want to make a complaint about my services. I have only been a customer for a fee months now, but I continue to run into the same problem every month. I was told that my very first payment was not made when in fact it was. I have went through numerous people/representatives some some what helpful and some not as you can see I am still making complaints. I have paid my service bill every month but still worry about losing service, it's to the point where I do not know who to make complaints to or if I should go to media/social media about my problem. I have sent proof of payment to numerous people, some have postponed disconnect but other times despite making every payment I come home to no service and again last night I find a disconnect notice on my door. AGAIN this has been going on about 6-9 months now, however long I've been a customer and it's still going on. I want this over so I can continue to pay for my service and not worry about disconnect. I can not and will not continue making my payments every month and still worry about disconnect over a missing payment from over 6 months ago that I have sent in proof of payment coming out of my account.

Been having issues with the box, I pay almost two hundred dollars a month for cable, phone and tv. We need are box replaced again and was told it would take 4 days to have a tech come and replace it. The nearest office is ove 70 miles from my home. This is ridiculous. NOT HAPPY!

Awesome place for internet just wish they would stop updating there internet. Staff was very friendly and helpful, got my issue resolved.

Had to switch out my modem. Finally got my internet connection working with minimum buffering. I am happy, for now.

Hi How are you. I am charter customer. I have some problem. I have the new charter box. and on demand is not working. and everybody is telling different things. As a charter cable customer. I have responsibility. to watch what I paid but I am not. I need you guys help.

Question for anyone who can help and please share. I am planning on contacting local news to cover this appalling situation. I have been trying to help my elderly mother sort out her Charter-Spectrum account since April 30th. I've spent no less than 10 hours on the phone with their customer service, technical support and billing office. We have been assured of new equipment, reduced subscriptions, refunds for over charges since April 30th. Her charges has actually increased. I can't find any contact information that responds at their corporate office. No emails have been responded to. We physically went to the Lincolnton store last Monday and the customer rep, Jeff, assured us he was taking care of the discrepancies. There is so much to all of this and if you've read so far, thank you. If ANYONE has any advice on how to proceed or contact information, please message me. PLEASE SHARE this with all of your friends - someone is bound to have some contacts with Charter-Spectrum decision makers if shared enough. Thanks so much!

Charter Spectrum Customer Service Phone Numbers

Customer service: 1-877-581-3485, 1-866-472-2200

New service:1-855-401-5362

Digital Life billing Number: 1-877-581-3485

Life sales Number:

Moving:1-855-401-5362

Promotions:1-855-401-53621



Charter Spectrum Headquarters Info, Email, Phone number, Website and live chat Information

Charter Communications is an American telecommunications company, which offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 25 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay-TV operator behind Comcast It is the fifth largest telephone provider based upon residential subscriber line count.

In late 2012, with the naming of longtime Cablevision executive Thomas Rutledge as their CEO, the company relocated its corporate headquarters from St. Louis, Missouri, to Stamford, Connecticut, although many operations still remain based out of St. Louis. On May 18, 2016, Charter acquired Time Warner Cable and Bright House Networks for a combined $71.4 billion, making it the third-largest pay television service in the United States.

If you searching for Charter Spectrum Customer Service Number, you are at the right place. In this post, we have provided a list of Charter Spectrum Customer Service Phone Numbers. You can call Charter Spectrum Customer Support the Charter Spectrum 800 Phone Number given here and solve your queries.

Charter Spectrum Corporate Office Address:400 Atlantic St. Stamford, CT 06901, USA

Headquarters Email: info@spectrum.com

Charter Spectrum Corporate Office phone number: 1-888-438-2427 or 855-491-8858

headquarters website: Click here

Discussion forum: Click here

How to Contact Charter Spectrum TOLL FREE 1-800 NUMBER

List of numbers for Charter Spectrum Customer care and support

Charter Spectrum customer care number: 1-888-438-2427

Support number: 1-855-757-7328

Charter Spectrum Executive Customer Relations :

Below are the steps which show a demo of how to contact the Charter Spectrum Customer Service

Thank you for calling Charter Spectrum. If you are calling about TV, internet home or cell phone service, press or say one.

If you are calling for business services, press or say two.

To place a new order for TV, internet, home or cell phone service, press or say one

I’ll need to check to make sure our service can be provided in your area. Please enter or say your five-digit zip-code.

Thank you for calling Charter Spectrum, please hold while we transfer your call to the next available agent. We value you as a customer, thank you for your patience. This call may be monitored or recorded for quality assurance.

Hey, thank you for calling Charter Spectrum my name is XXXXXXXX, to who am I speaking with? (live person)

to check the status of your order, press or say two.

to check the status of your order, press or say two. To make changes to or move your existing service, press or say three.

For more options, such as technical support in billing, press or say four.

Charter Spectrum Customer Service Email

For any question: aupquestions@spectrum.com

Charter Spectrum Support: support@spectrum.com

Charter Spectrum Customer Service: customerservice@spectrum.com

Contact Charter Spectrum Headquarter Email: info@spectrum.com

Charter Spectrum Contact Email: contact@spectrum.com

Charter Spectrum Executive Team

Thomas M. Rutledge -Chairman and Chief Executive Officer

John Bickham -President and Chief Operating Officer

Christopher L. Winfrey -Chief Financial Officer

David G. Ellen -Senior Executive Vice President

Tom Adams -Executive Vice President, Field Operations

James Blackley -Executive Vice President, Engineering and Information Technology

Mike Bair -Executive Vice President, Spectrum Networks

Catherine Bohigian -Executive Vice President, Government Affairs

Richard J. DiGeronimo -Executive Vice President, Product and Strategy

Charter Spectrum Application download

Android app download for Charter Spectrum

Charter Spectrum IOS app download

Charter Spectrum Services

With the completion of DOCSIS 3.0 rollout in 2012, Time Warner Cable Internet has standardized the Internet tiered service data rates across most of its franchises, although some minor regional variations might still exist. The maximum advertised speeds for these services are:

Everyday Low Price: 3 Mbit/s / 1 Mbit/s

Basic: 10 Mbit/s / 1 Mbit/s

Extreme: 50 Mbit/s / 5 Mbit/s

The Lite tier was intended as a low-cost, low-speed (1 Mbit/s or less) cable Internet alternative to dial-up Internet service. The Lite tier was retired from Time Warner’s Internet lineup for a time, but in the summer of 2013 it returned to Time Warner’s Internet offerings. In late 2013, it was upgraded from 1.0 Mbit/s download to 2.0 Mbit/s and rebranded as Everyday Low Price

Charter Spectrum history

1993–1998: The beginning

Charter Communications was founded in 1993 by Barry Babcock, Jerald Kent and Howard Wood, who had been former executives at Cencom Cable Television in St. Louis, Missouri. It was also incorporated in St. Louis, Missouri, in 1993.

1995, Charter paid about $300 million for a controlling interest in Crown Media Holdings and acquired Cable South.

In 1997, Charter and EarthLink joined forces to deliver high-speed Internet access through cable modems to Charter’s customers in Los Angeles and Riverside, California.

In 1998, Paul Allen bought a controlling interest. The company paid $2.8 billion to acquire Dallas-based cable company Marcus Cable. Charter Communications had 1 million customers in 1998.

Got some questions? Or some suggestions about Charter Spectrum Customer Service? That’s why we’ve got a comments section on this blog! You can feel free to leave a comment or two down below and we’ll get back to you as soon as possible!

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Read More: ATT U-VERSE Customer Service Phone Numbers

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Submit your review 1 2 3 4 5 Check this box to confirm you are human. Submit Cancel Create your own review Charter Spectrum Customer Service Average rating: 6 reviews by Meagan Palmer on Charter Spectrum Customer Service Question for anyone who can help and please share. I am planning on contacting local news to cover this appalling situation.



I have been trying to help my elderly mother sort out her Charter-Spectrum account since April 30th. I've spent no less than 10 hours on the phone with their customer service, technical support and billing office. We have been assured of new equipment, reduced subscriptions, refunds for over charges since April 30th. Her charges has actually increased. I can't find any contact information that responds at their corporate office. No emails have been responded to. We physically went to the Lincolnton store last Monday and the customer rep, Jeff, assured us he was taking care of the discrepancies.



There is so much to all of this and if you've read so far, thank you. If ANYONE has any advice on how to proceed or contact information, please message me. PLEASE SHARE this with all of your friends - someone is bound to have some contacts with Charter-Spectrum decision makers if shared enough.



Thanks so much! by Million on Charter Spectrum Customer Service Hi How are you. I am charter customer. I have some problem. I have the new charter box. and on demand is not working. and everybody is telling different things. As a charter cable customer. I have responsibility. to watch what I paid but I am not. I need you guys help. by Andrew on Charter Spectrum Customer Service Had to switch out my modem. Finally got my internet connection working with minimum buffering. I am happy, for now. by Sarah on Charter Spectrum Customer Service Awesome place for internet just wish they would stop updating there internet. Staff was very friendly and helpful, got my issue resolved. by Sandra Burns on Charter Spectrum Customer Service Been having issues with the box, I pay almost two hundred dollars a month for cable, phone and tv. We need are box replaced again and was told it would take 4 days to have a tech come and replace it. The nearest office is ove 70 miles from my home. This is ridiculous. NOT HAPPY! by Quinton Smith on Charter Spectrum Customer Service Hi my name is Quinton Smith and I want to make a complaint about my services. I have only been a customer for a fee months now, but I continue to run into the same problem every month. I was told that my very first payment was not made when in fact it was. I have went through numerous people/representatives some some what helpful and some not as you can see I am still making complaints. I have paid my service bill every month but still worry about losing service, it's to the point where I do not know who to make complaints to or if I should go to media/social media about my problem. I have sent proof of payment to numerous people, some have postponed disconnect but other times despite making every payment I come home to no service and again last night I find a disconnect notice on my door. AGAIN this has been going on about 6-9 months now, however long I've been a customer and it's still going on. I want this over so I can continue to pay for my service and not worry about disconnect. I can not and will not continue making my payments every month and still worry about disconnect over a missing payment from over 6 months ago that I have sent in proof of payment coming out of my account.