Post Date: 08/30/2018 4:55 PM

A phone line has been setup for people to ask questions or report water use violations.

972-744-0900

Posted - 3 p.m. (9-3-2018)

THE FOLLOWING IS THE LATEST INFORMATION REGARDING REPAIRS PROVIDED BY THE NTMWD

NTMWD Expects Water Pipeline Back In Service Late Monday, Sept. 3

Request for no outdoor watering in cities of Garland, Murphy, Plano, Richardson, Sachse and Wylie continues through Tuesday, Sept. 4

The North Texas Municipal Water District (NTMWD) is making good progress on repairs to a section of 72-inch-diameter treated water pipeline that experienced a break in the 4500 block of Crystal Mountain Drive in Richardson last Thursday afternoon. Repairs are on track for completion Monday evening, and the District continues close coordination with cities served by this pipeline to ensure deliveries to storage tanks that provide water to thousands of residents.

The break involves one of two major water transmission lines that serves the City of Richardson and surrounding communities. NTMWD is urging residents of Richardson, Garland, Murphy, Plano, Sachse and Wylie to keep irrigation systems off to conserve supplies for essential needs. NTMWD is asking customers in these cities to curtail outdoor water use until 6 p.m. Tuesday, Sept. 4. Water quality has not been affected, and the investigation into the cause of the break is continuing.

“Our main focus has been on restoring full water service to thousands of people in the area served by this pipeline and crews have worked around the clock to make that happen,” said Tom Kula, NTMWD Executive Director. “We also recognize the hardship this caused to residents directly impacted by the pipeline break and have offered to reimburse them for temporary lodging, meals and transportation costs. Over the past few days I have met with several of those residents who had the most damage and will continue to try to meet with all,” Kula added.

The District has gone door-to-door to provide impacted residents with information about reimbursement for temporary relocation expenses. Property damage claims should be submitted to the homeowner’s insurance company, and NTMWD has provided homeowners with contact information for the District’s insurance administrator. As a public entity, NTMWD is subject to laws that govern if and when public funds can be spent to pay damage claims for private property. The District is working to get answers to provide homeowners with additional information in the coming days.

Posted - 12 p.m. (9-1-2018)

RICHARDSON CONTINUES CRITICAL WATER CONSERVATION MEASURES AS REPAIRS UNDERWAY ON WATER TRANSMISSION LINE

Outdoor watering is prohibited until further notice and customers are asked to limit indoor water use as work is done to repair a break on a North Texas Municipal Water District transmission line.



(Richardson, TX) – Community water conservation efforts are working to help maintain water supply for essential needs as the North Texas Municipal Water District (NTMWD) continues repairs on a broken transmission line. A mandatory prohibition of outdoor water use was put into effect yesterday (Friday, Aug. 31, 2018) to keep enough water supply in storage for daily living needs because outdoor irrigation places the largest demand on water use. Mandatory restrictions will stay in place until the NTMWD completes repairs on the broken transmission line.

The City asks everyone in the community to continue to help get the word out by informing neighbors about the critical need to conserve if they see someone irrigating their lawn. City code enforcement officers are also patrolling streets and will issue a citation to those who do not comply with conservation efforts. Each offense can carry an up to $2,000 fine.

The NTMWD is the City’s water supplier and has limited water supplies being delivered to the city. The water being supplied is enough to cover essential uses like drinking, bathing and cooking, but the current water supply is not enough to keep up with outdoor irrigation demands.

The NTMWD has repair teams working to restore service as quickly as possible. Current expectations are that full service will be restored by 6 p.m. Tuesday, Sept. 4.

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Posted - 12:15 p.m. (8-31-2018)

RICHARDSON ENTERS CRITICAL WATER SHORTAGE REQUIRING IMMEDIATE CONSERVATION MEASURES



Outdoor watering is prohibited until further notice and customers are asked to limit indoor water use as work is done to repair a break on a North Texas Municipal Water District transmission line.



(Richardson, TX) – The City of Richardson is prohibiting all outdoor irrigation for Richardson utility water customers until further notice. The need comes as access to water is limited due to a North Texas Municipal Water District (NTMWD) water transmission line that broke yesterday afternoon.

The City asks everyone in the community to help get the word out by informing neighbors about the critical need to conserve if they see someone irrigating their lawn. City code enforcement officers will also be patrolling streets and issuing citations to those who do not comply. Each offense can carry an up to $2,000 fine.

The NTMWD is the City’s water supplier and has limited water supplies being delivered to the city. The water being supplied is enough to cover essential uses like drinking, bathing and cooking, but the current water supply is not enough to keep up with outdoor irrigation demands.

The NTMWD has repair teams working to restore service as quickly as possible. Current expectations are that full service will be restored by 6 p.m. Tuesday, Sept. 4.

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Posted - 11:45 p.m. (8-30-2018)

Richardson Continues To Ask For Water Conservation Measures



Customers are asked to limit use to essential needs only as repairs are made to a damaged water main.



(Richardson, TX) – The City of Richardson continues to ask all water customers to limit use to drinking, cooking, showering and other essential activities until service can be fully restored to a water main break on a North Texas Municipal Water District (NTMWD) water transmission line. Partial water service has been restored but customers are asked to turn off automated sprinklers for the next 24 hours as water towers are refilled.

A cause for the break has not been determined. The City of Richardson continues to support the North Texas Municipal Water District wherever possible to assist with restoration of normal service as quickly as possible.

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Posted - 8 p.m. (8-30-2018)

It’s 8 p.m. and we wanted to give you a quick update. Unfortunately we don’t have any new information to share with you. The North Texas Municipal Water District has emergency repair crews at the site of the water main break and are working to create an estimate as to how long it will take to fix the break. Power to the area is being turned back on to homes in the neighborhood where it is safe to do so. Impacted homeowners are being directly contacted for further updates.

The water main break was limited to a transmission line from Richardson’s water supplier, the North Texas Municipal Water District (NTMWD). The transmission line supplies water to the City but are not responsible for directly supplying water to customers. The City’s water towers are in good condition, but all Richardson water customers are being asked to limit their use to drinking, cooking, showering and other essential activities until service can be fully restored.

Updates on the situation are being posted to the City’s website at www.cor.net.

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Posted - 5 p.m. (8-30-2018)

The City of Richardson is asking all businesses and residents to limit water use to drinking and other essential uses only due to a break on a North Texas Municipal Water District (NTMWD) watermain. The break occurred at approximately 2:30 p.m. on the 4500 block of Crystal Mountain Drive in northeast Richardson near Breckinridge Park. At approximately 4 p.m. waterflow to the main was shutoff.

The break occurred on a NTMWD transmission line which feeds two distribution towers in the Richardson water supply system. Water to homes and businesses has not been impacted but conservation measures are needed to keep water towers as full as possible until the transmission line can be repaired. The City of Richardson is supporting North Texas Municipal Water District repair crews wherever possible to assist with quick restoration of normal service as quickly as possible.

More information will be released as soon as it is available.

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