An Ottawa Transit Commissioner says there’s an “unacceptable lack of communication” about delays on the Confederation Line.

Service along the two-week old LRT system was delayed on Thursday afternoon due to a technical issue with the train.

Citizen Commissioner Sarah Wright-Gilbert tweeted at 3:12 p.m. that OC Transpo staff at Tunney’s informed her that there was a train stopped on the tracks, and trains were being pulled from service to facilitate single-track running.

Wright-Gilbert continued to tweet about her trip, saying it cook 31 minutes to travel from Tunney’s to Parliament Station. At one point, Wright-Gilbert tweeted it was “so frustrating” that the OC Transpo twitter accounts had not been updating riders about the delays.

At 4:09 p.m., OC Transpo’s official account tweeted “we are experiencing delays on Line 1 due to a technical issue.” At 4:19 pm, Transpo updated the situation, saying “O-Train Line 1 is operating full regular service.”

We are experiencing delays on Line 1 due to a technical issue. We are working to return to regular service as quickly as possible. https://t.co/AH9ZPpEAk1

— OC Transpo (@OC_Transpo) September 26, 2019

After arriving at Blair Station, Wright-Gilbert said the lack of information from OC Transpo’s twitter accounts was “unacceptable.”

“As a Transit Commissioner, I am incredibly concerned about this lack of communication and will be raising this at the next Commission meeting,” Wright-Gilbert said. The Commissioner added “if we want people to buy in to this system, we need to be more transparent and proactive.”

My commuting odyssey is nearly at an end, so I will leave you with one final thought: The lack of communication, of any kind, from @OC_Transpo is unacceptable. While there were announcements on the train itself, these do not help those heading out for their afternoon commute.

— Sarah Gilbert (@sarahmeaghang) September 26, 2019

If we want people to buy in to this system, we need to be more transparent and proactive. Otherwise, what little is left of the public trust will erode. And then we will have fancy trains with no one on them.

— Sarah Gilbert (@sarahmeaghang) September 26, 2019