So I definately won't be buying fom Microsoft again and probably not even from Gamestation either.

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You are now chatting with 'Dave'.

Medic: Hello.

Dave: Hi there Medic, my name is Dave. Please give me a moment to get up to speed on your issue and take a look at your account.

Medic: OK

Dave: OK Medic, when did you purchase the headset?

Medic: three weeks ago.

Dave: Have you tried to return it to the store?

Medic: the reseller has told me to speak to the manufacturer

Medic: which is Microsoft

Dave: If you can provide a receipt, we can replace the headset for free if the receipt shows a purchase date within 90 days.

Medic: Ok, well it's not the WHOLE headset that needs a replacement, just the ear loop. Is there not a chance I could get one of those?

Medic: And what happens after 90 days if this breaks again, am I completely stuck after that?

Dave: We would need to replace the headset entirely. We don't do spare parts.

Medic: I see.. And what about my second question?

Dave: If it breaks again, after 90 days, it would be a paid replacement.

Medic: And how much would that be?

Medic: Hello?

Dave: It is very difficult for me to get the price if I am not setting up the order. Do you have a console serial number I could use to try and get the price. Ideally, it would be easier to get the price when I have a hardware account open.

Medic: Errm I assume you would like me to login to my profile?

Medic: I can't get the serial number as yet - I'm at work and thought I would quickly sort this out

Dave: I just need your serial number.

Dave: We can if you email us the receipt and we then replace the headset for free.

Medic: I see

Dave: Most accessories replaced out of warranty cost approximately the same as the retail price, sometimes a little cheaper. Do you have the receipt with you in work?

Medic: I can have a look. Is there an email I can send a copy to? And would I be required to send the old headset back?

Dave: Yes, the email is xboxsup3@microsoft.com and you would need to send the headset to us for a free replacement.

Medic: I see.

Medic: So this will cost me at least £6 for recorded delivery

Medic: For a small piece of plastic

Medic: That really is quite unfair on the consumer don't you think?

Medic: I pay £190 for a 250GB console, £40 per game and £35 for XBL

Medic: and £45 for the headset

Medic: and I'm told after 90 days, I would have to buy a new one SIMPLY because the little piece of plastic is broken?

Medic: Something that is a major design flaw mind you.

Your chat transcript will be sent to Medic@gmail.com at the end of your chat.

Dave: We send you a prepaid shipping label. There is 0 cost to you other than packaging the headset.

Medic: So while that £6 is covered, you still say after 90 days I am expected to pay for a headset when I simply need the plastic loop replaced. I ask because I expect this to break again and I don't want to be caught out of your 90 days coverage.

Dave: These headsets don't break easily. I have worked here for some time and this is literally the first time I've heard of this type of a break. If you take care of your headset, it will not break.

Medic: The plastic on these things is extremely flimsy. I was told by the reseller that people just normally buy these Headsets again - which is their prerogative, but I frankly think it is bad customer service

Dave: We are replacing the headset for free and will cover the cost of shipping. Most customers tend to think that is excellent customer service. What more do you want?

Medic: Sure in the first 90 days. But what happens after that?

Medic: That is what I am talking about

Medic: I appreciate and accept that it is nice that you are willing to replace the headset in the first 90 days

Medic: but what happens in the off chance that it breaks on day 95

Medic: or day 105

Medic: And also, it is not the HEADSET that has broken, it is the plastic loop. Which just needs to get caught on something and it could break

Dave: If you feel that you were sold a product that you don't want and you are not happy with, you should request a refund for the product at the store due to the fact that

you don't think you got what you paid for. If this is not something you want to do, you would need to get the replacement through us. After 90 days, it would be a paid replacement.

Medic: *sigh* As usual, it looks like the little guy is ignored by the companies. I'll take the replacement but this is the last time I buy anything from microsoft, I'm extremely dissatisfied with this..