Due to the situation with COVİD-19 coronavirus infection in the world, the leadership of the National Air Carrier of Azerbaijan (AZAL) made a decision if passengers wanted to return or exchange tickets for all canceled ones, as well as exchange tickets for all existing destinations.

So, it is allowed to return or exchange purchased tickets to all canceled (or possibly canceled in the future) destinations and at any tariffs of Azerbaijan Airlines and low-cost airline Buta Airways. Passengers without penalties can issue a refund and receive the full cost of the ticket, change the route or change the departure time.

Source: AZAL