Over the course of numerous sorting sessions - twice a week at first and then less frequent - White and Weis worked through the process at his house. Weis says White used questions to help him. She would ask whether he wanted to hold onto an item. "I want to keep that," he said. She then would ask, nicely, "How are you going to use this in your new house?" Such questions eased the way for Weis to let go of things. White says she often "acknowledged along the way how hard it is," to let Weis know that she understood.