Our user Jordi tells us that he sent a complaint to BP Spain using EasyFeedback’s free complaint/claims sending tool. In the complaint he told BP Spain:

Dear Customer Service Director,



I want to make a complaint to you related to your staff.



Good afternoon, I want to inform you that this afternoon I went to refuel at the Montclar of Sant Boi del Llobregat gas station and and the person who attended me used 4€ of the points card but only discounted me 2€.



I went to communicate the incident teaching the transaction made twice in a row from the mobile BP app where it is reflected that it first uses 2€ and then another 2€, but still the person responsible did not want to proceed with the return of the 2€.



For this reason, I ask for a refund.



Thanking me in advance for the attention you give me and trusting that you will take appropriate action, bids farewell cordially.

¿What was BP Spain’s response when receiving the message sent via EasyFeedback?

Our user, Jordi, satisfied with the response they gave him from BP Spain, comments: