We will occasionally request a pathping to diagnose connection or latency issues. Follow the steps below to perform this test. If you need to track the path your connection takes to its destination, try running a traceroute.

Note: You can use Looking-Glass in addition to a pathping test to help diagnose network issues. This tool is not intended to replace a pathping for troubleshooting purposes.

This tool checks for packet loss between your computer and our servers. This may reveal connection problems that don't show up in other latency tests.

Windows

Mac Click Start. In the search field, type cmd. Right-click on CMD.exe and select Run as Administrator. Enter the command pathping xx > c:\pathping.txt

Note: Replace the Xs with the appropriate IP address from the list below. Run this command once per IP address for your region. Allow several minutes for the test to complete. When you see a new line of text in the command prompt, the pathping is done. This creates a file on your C: drive called pathping.txt.

Note: If you receive an error, you did not run the command prompt in Administrator Mode. Go back to step three and try again. Close the command window. Go to the /Applications/Utilities folder and start the Terminal application. Enter the command traceroute -S -q 20 xx > ~/Desktop/pathping.txt

Note: Replace the Xs with the appropriate IP address from the list below. Run this command once per IP address for your region. Press Return to create a file on your Desktop called pathping.txt. Quit the Terminal application.

Use the dropdown below to find the product-specific IP address, or if your issue is specifically with installation or patching, try: us.patch.battle.net.

Before you contact us or post on our forums about connection or latency issues, please have the following information available. This information will help us diagnose issues outside our network.

Description of the problem, including affected games or services.

Date and time the issue occured.

Your IP Address, ISP, and connection type.

A traceroute and pathping performed when the issue occurs.

An MTR test from Looking Glass performed when the issue occurs.