We had a Best Buy warranty trade-in of our "lemon" Panasonic plasma--which BTW the Best Buy (San Diego) Mira Mesa Manager would not fully honor, and was rude about it when we again contacted BB Corporate to make sure of our warranty reimbursement amount! Since we were researching to buy an upgraded 4K TV, we decided to take our business to BB Mission Valley and were helped by the extremely professional and knowledgable Alex, Magnolia room. After much discussion about TV options on today's market, we bought the LG OLED 65" 9600 curved TV and couldn't be happier! It is the BEST picture and the most similar to our plasma as far as black contrast. BB Mission Valley was so great to work with and delivery was fast. We are so pleased to have such a picture-perfect TV just in time to view all of the football bowl games! LG OLED is the best picture technology on the market today, and even though it is slightly more expensive, we feel that it's worth it to watch such a great picture for years to come! Thank you Alex at Best Buy San Diego Mission Valley for your most excellent customer service!!