Frequently Asked Questions About Our Backup Solutions

How many computers and file servers can I protect?

Protect as many computers and file servers as you want. Adding computers or file servers is easily done through your dashboard and you can add them at any time. If you have more than 200 users in your business you’ll need our Enterprise product.

Can I add or remove computers or file servers?

Yes! You can add or remove as many computers and file servers as you like whenever you want. Each new computer or file server is an additional $9.99 USD/month (plus tax/fees) and your billing rate is automatically adjusted to accommodate the additional computers and file servers.

We encourage you to compare this to other cloud-based backup services—and we are confident that you’ll find our solution is best in class.

What are the retention periods for files and how many versions do you keep?

You can control what files are protected, when, and how often. CrashPlan backs up your most recent files first, then makes sure you have a full backup at one destination as soon as possible.

What happens if your file becomes corrupt? Or you want to return to an earlier version? No problem. You can restore any available file from a date and time you specify.

Are there any file type or file size restrictions?

We don’t set any file size limits. There are a few files in certain system folders CrashPlan won’t protect. More information about those is available in our support documentation.

Can I use CrashPlan for Small Business with data that falls under HIPAA?

Yes! CrashPlan for Small Business users who need to be HIPAA compliant should contact our Support Agents to obtain a Business Associate Agreement (BAA). This combined with our default active AES-256 encryption should allow you to check one more thing off that HIPAA compliance list.

How does the free trial work?

It’s easy: sign-up today for a free, one-month trial. You get free storage for about a month. After you’ve tried us, we think you’ll love it so much you’ll stay and keep protecting your files. But, of course, you can cancel at any time and there’s no obligation.