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In what may be the most obvious corporate statement of the year, Alaska Airlines says a handwritten note on a damaged wing flap of a Boeing 737 that said “We know about this” may not have been the “best approach” to ensuring the confidence of the travelling public.

The airline made the statement after a passenger snapped a picture of the note on a July 28 flight from Burbank, California to Seattle, which pointed down to a portion of the wing flap that appears to have been cut out.

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The picture was uploaded to Reddit, where it soon caused a stir.

“The maintenance team for this Alaska Airlines 737 sure knows how to instill passenger confidence. The method of communication here shows a unique level of professionalism,” said the user, Boeing247.

Alaska Airlines said the note was pointing to a permanent and FAA-approved repair to the flap.

“Before every flight, pilots do a walk around the plane, and they kept seeing the section repair and pointing it out and kept filing a report saying, ‘you need to fix it,'” airline spokesman Paul McElroy told CNN.