When you order trees from The Arbor Day Foundation, your order is guaranteed to arrive in a good, healthy condition or we’ll replace them at no charge. Your trees will be shipped at a suitable time for planting. Each tree and plant is guaranteed to grow, or we’ll replace it within one year of shipment.

The Arbor Day Foundation is happy to provide a one-time refund or replacement per order under the following term and conditions:

Our trees and shrubs are living things. They need planted at the correct depth, watered and cared for in a way that is favorable to the plant’s health, and protected from the elements and animals.

We’re here to help, if you ever have any questions, please feel free to call or email us. We want to provide you with as many resources as possible to achieve successful planting and growth of your trees and shrubs.

However, to initiate your one-time free replacement or refund, please contact us toll free at 888-448-7337, or email [email protected]. The Arbor Day Foundation unfortunately cannot fulfill any refund or replacement requests without the proper images or documentation that supports the claim.

Free items not included.

Please note, replacements must be the same root type as the original items ordered.