Posted 10 December 2014 - 02:13 PM

Currently NTT misroutes traffic to our online game. We're having trouble persuading them to change their route.



Please email your support or contact them and complain that playing games on their network is slow.



If you have the ability, please also send them a tracert and a ping to our server addresses at 192.99.109.192 and 192.99.40.103.



More technically, the details are this:



NTT chooses to use our Seabone peer to get to our datacenter rather than the other peer, Level3. The problem is transiting to Seabone means going to Singapore first, then Miami, rather than straight across the pacific.



This adds more than 50+ ms to the trip.



Please forward this to your friends using NTT as well so they are aware of the issues.



And if anyone in Japan *doesn't* use NTT, I'd love to see your ping speed to our server. I expect NTT would also be interested to see if their competitors perform better.

