A HEAVY-handed library called in international debt collectors to hunt down fines on books borrowed by a boy, 8, after he returned them five days late.

Year 3 student Tom Wenn was reduced to tears when his parents were slapped with a debt collection notice for books he borrowed from Balwyn library last October.

Within just two months, a $7 fine for five late books had ballooned to $46.75 including a $15 fee from the agency.



The council was also demanding $15 for a book it alleged had been returned wet.

But Tom's mother Susie O'Brien, a Herald Sun columnist, said the letter was the first they knew of any outstanding fees or allegations of a damaged book.

"We got an email from the library saying the books were late, so we returned them, and I thought it would be like a video shop where you pay a small fine when you go back," she said.

"But there was no warning of any outstanding money until the letter from the debt collectors. This is not a serial offender, it's an eight-year-old."

Was the library heavy-handed of just going by the book? Have your say below

Dr O'Brien said she spent more than an hour in the library questioning the fines and disputing that Zac Power: Fossil Fury, had been returned damaged.

Eventually, she said, it was reduced to the original late levy of $7, after staff discovered an error had been made in the fine process.

But she accused the library, run by Boroondara Council, of treating her like a "petty criminal".

Dr O'Brien said she was sent a letter of apology welcoming her son back.

Tom said he had been too scared to return to the library at first.



"I felt quite sad because I was sure I had returned them, and I spent a couple of hours looking for them," he said.

Council policy is that library debts exceeding $25 are referred to debt collectors after 60 days, but three reminder notices are usually sent out first.

In a statement, Kylie Mussared, acting director of community development, admitted there had been an error in notifying the family.

Processes were being reviewed and "we unreservedly apologise for the distress our administrative error has caused this member and her family", she said.

dohertye@heraldsun.com.au

Originally published as Boy's late book sparks debt chase