Customer Technical Support Specialist

abode - San Francisco, CA 94105

San Francisco, CA - Our award winning, connected-home technology start-up (goabode.com) is looking for friendly, driven, and customer oriented individuals with a desire to start an exciting career. We’re seeking self-starters to join our San Francisco location, as a Customer Technical Support Specialist. We’re adding to our team and this is a great opportunity to join a forward thinking hardware and software company on the ground-floor in San Francisco. Note, this position is based in San Francisco and is for local candidates only. The ideal candidate has proficiency in technology, computer networking, and enjoys using and learning leading consumer technologies (iOS, Mac, Windows, Linux, Android, etc.).

We have an award winning product and a rapidly growing user base. You’ll get to wear many hats and every day brings something new and exciting. Additionally, as you’ll be starting at the company at an exciting time, this position will offer upward mobility into different roles and functional areas (customer support, management, product management, marketing, etc.). Our technology is an exciting intersection of hardware, mobile, cloud, and web that allows home owners and renters to quickly, and affordably make their dwelling a secure, smart home. We need someone like you to join our company, passionate user base, and other team members to make abode even better!

Responsibilities

As a Technical Support Specialist you will assist customers and prospective customers in troubleshooting and product inquiries via inbound phone call, live chat and email channels.

We strive to provide an excellent customer experience in everything we do, and you’ll be a critical part of that experience.

Requirements, Skills and Abilities

Understanding of Mac / Windows

Knowledge of networking, TCP/IP, and Internet protocols

Interest in home automation and connected home technologies (ZigBee, Z-Wave, Nest, EcoBee, Sonos, etc.)

Ability to quickly learn new technology with a strong desire to grow and excel

Ability to speak to customers clearly while effectively documenting in multiple systems

Ability to quickly, calmly, and professionally connect with customers to understand their questions and provide solutions, while exceeding their expectations.

Possesses critical thinking, creative problem solving, driving customer success and multitasking skills

Proven ability to consistently deliver excellent customer service

Must be technically savvy and able to learn new products / software systems

Proficiency on PC &/or MAC (your choice!) + web browsers

This position is a full time position with flexible start / end times.

Nice to have

Prior experience with salesforce.com, Shopify, or desk.com

Perks of joining the abode team

You’ll receive an abode connected home system, with each device we offer to our customers

Ability to work in areas of interest and closely with senior management (seasoned, successful entrepreneurs)

Equity (stock option) incentive plan

The opportunity to work from home once established

Free snacks and lunches provided throughout the week

A casual work environment

Many growth opportunities with a fun atmosphere at a rapidly growing startup

Benefits offers: Vision, Medical, and Dental

Job Type: Full-time

Job Type: Full-time

Job Location:

San Francisco, CA 94105

Required education:

High school or equivalent

Required language: