At Broad and Washington, Nowakowska met Bussiere, who is also trans, and other workers who had complaints, such as Diamond “Luna” Fennell, a 25-year-old shift supervisor who often worked closing shifts at the Broad and Washington store. She said it seemed as if Starbucks cared more about its customers than its workers. There was a customer who’d come in late at night and yell sexual things to the women working, she said, and her manager never did anything about it after she reported it. And there was the time Fennell called in sick and her manager told her she had to find someone to cover her shift — which Fennell, who has since left Starbucks, later learned is against Philadelphia’s paid sick leave law.