Within this blog you’ll learn how to build a local travel guide to share with your guests. When guests stay in a your property they want to get more than they would from a usual hotel stay as they are deciding to stay in a short-let rather than a norm hotel room. Airbnb London elevates the experience of guests but hosts also have to put in effort, therefore a personalised local travel guide is a great start in providing a unique guest experience.

Create a vibe to make your guests feel like they are at home

You have to make your guests feel special when they stay at your home. To go beyond a mediocre host reputation you need stand out from the crowd by constantly adapting to your guests. You as a host need to learn about the guest and the things they adore and putting certain aspects into place that provide guests with a unique stay. Airbnb’s global head of hospitality states “If you understand the guest really well, and you can actually suggest an itinerary for them, that’s customised and perfect for them, that’s as good as it gets”.

The main element that potential guests look at when deciding what listing to stay at is reviews. Hence providing a amazing service and property to stay in for guests from the outset is imperative for building a excellent review base. Potential guests may have other factors affecting their booking selection such as location or cost, but the still the most essential viewpoint for them is browsing through the reviews posted for your profile or listing. Attaining more reviews is not good enough as they have to be positive to impact the potential guests decision-making when booking.

Actions to take in understanding your guests

Once a booking request has been made by a guest you should use Airbnb’s messaging service to communicate. Discover by messaging the guest what the basis of their trip is, what type of food they like or any particular activities they have in mind when visiting the region. Investigate the guests profile by searching through comments they have left on other host’s listings, so you can understand any similar issues that could occur. For example if they reference positive aspects consider how you can provide a similar or greater experience. If your property is located in a renowned city you shouldn’t have a problem attracting potential guests, however if you are based in a city that requires convincing the guest to stay you can list local attractions or businesses that might create a element of fascination.

Go beyond with a personal touch- local travel guide

When your guests arrive at the property, usually they will be provided with a tour guidebook regarding the vicinity they are located in. Why not create a sophisticated and bespoke local travel guide crafted exactly for your guest’s specific wants and needs. You can create a personalised guide by following a few modest steps.

Once you have researched your incoming guests you can combine it with your own expertise regarding local knowledge and experience- share some of your favourite places to visit with your guests. The approach of creating this simple guidebook is up to you; it can be in hard copy or can be found using online url’s so the guest can access it before their visit or when they are out and about travelling.

For more information on Premium Airbnb London Property Management please contact us at contact@winwinnkeeper.net or visit our website www.winwinnkeeper.com Don’t forget to share the blog post and leave a comment below, we love hearing about your experiences