Company: Wheels Up

Wheels Up Posted: 07-21-2019

07-21-2019 New York, New York - NY United States

Overview

In this role, the Salesforce Business Analyst will be responsible for gathering requirements, business process analysis, evaluation of current business workflow, and data analysis. You will be responsible to creating technical and design requirements based on research and Product team project initiatives. The Business Analyst will be responsible for managing complex business environment, related business work flows, and driving data accuracy and consistency. The Business Analyst will be responsible for delivering technical and design requirements to development team supporting ongoing projects and user requests utilizing subject matter expertise. You will be accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance. You will work closely with Product team and business to elicit requirements and validate requirements and designs while developing and maintaining strong relationships and keeping all informed and engaged throughout the entire project lifecycle. You will be a vital part in delivering and training users on Salesforce and all new deliverables or enhancements.

Responsibilities

Work with users and client stakeholders to understand and define business requirements

Work directly with technologists to develop use cases and functional/technical specifications documents.

Solicit, gather and analyze user input and requirements Identify and involve key stakeholders.

Identify and interview internal/external subject matter experts Author and compile surveys Interface with technical managers and teams.

Collaborate with counterparts in IT (project, development, QA managers) to create and validate business requirements and project specification documents.

Gathering new feature request from existing business units.

Impact analysis and design of new enhancements.

Implement out of the box enhancements in Salesforce.

Assist incident management team with Salesforce issues.

Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.

Provide expert support to key stakeholders in managing system and process changes.

Produce functional, technical and system design documentation.

Create test scenarios for applications and enhancements, ensuring functional requirements are met and facilitate testing of new Salesforce functionality roll-outs.

Utilize and champion agile techniques to deliver on competing requirements System Support and Maintenance.

Oversee all system maintenance and configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects and fields.

Monitor and analyze site metrics, system performance, and user activity.

Perform new release evaluations and execute new functionality rollouts.

Lead continuous improvement initiatives to improve user experiences and increase efficiencies.

Regularly audit data to uncover data integrity issues and/or opportunities for process improvements.

Develop complex Salesforce reports and dashboards.

Qualifications

5+ years of experience with Salesforce.com setup, configuration, and reporting.

5+ years of experience as in Business Analyst.

In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems.

Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality.

com Administrator certification or experience.

Detail oriented and self-starter with strong written and interpersonal skills.

Ability to work independently, as well as part of a team.

Team player with positive “Can-do” attitude.

Ability to coordinate and assist large teams in resolving complex analytical and technical issues.

Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines.

Excellent oral and written communication skills and ability to effectively communicate with internal and external contacts.

Strong problem-solving skills, data and software applications.

Extensive experience in data modelling, process mapping and specification documentation.

Experience in developing, implementing and maintaining system processes and procedures.

Experience in creating business cases for technology-related solutions.

High level problem solving and analytical skills.

Excellent communication and interpersonal skills.

Ability to build and maintain effective working relationships with stakeholders.

Superior organization skills including outstanding accuracy and attention to detail.

Excellent time management skills and ability to priorities tasks, use initiative and be self-directed to meet deadlines.