This was, in Florence Copeland’s words, “a step up the ladder”. Hatfield had a far larger staff, and “the butler was called the 'steward’ there, and we had to call him 'sir’”. Once again there was a Florence in the servants’ hall, and on this occasion Flo was known as Jean (another contraction of Georgina). Lord Salisbury was at that time Leader of the House of Lords, and sometimes Flo would accompany the family to their London house, in Arlington St, off Piccadilly . At Hatfield, she recalled, it was not unusual to have 20 guests at the house at one time: “And when people came to stay — especially other lords and ladies — they’d bring their chauffeur and their lady’s maid with them, and probably the valet. Then there’d be more in the servants’ hall and more in the steward’s room.”