03 Oct 2017

I want to start by saying I'm not normally fussy, but the rooms were barely adequate in size for 2 of us, the food was quite possibly the worst I've eaten. The breakfast was incredibly dry and hardly edible, and don't get my started on the drinks (coffee, juice etc). Was more like drinking dishwater - can tell they completely cheaped out. I paid £800 for a package holiday and the only thing of value was the flights as I wouldn't have even paid £50 a night for what I stayed in. Such a shame as I was only there for 5 days and love Palmanova; but the hotel was incredibly disappointing and feel the hotel need to modernise by about 20 years. The reception staff were incredibly rude and uninterested from the minute we arrived and were more interested in checking out each other than checking out hard paying customers as we must have waited about 10 minutes before anyone even noticed us. I'd avoid at all costs and if I was Jet2, completely remove this hotel from their package holidays as the location was the only thing I'd rate above a 2/10. Disappointing.