

If you own the D500 camera, Nikon is now offering a free exchange of older EN-EL15 Li-ion01 batteries with the new EN-EL15 Li-ion20 version (retails for $48). The older model can show a wrong number of shots remaining on the D500 camera. Here are the details:

EU link:

To users of the Nikon D500 digital SLR camera – EN-EL15 battery Li-ion01

Thank you for choosing Nikon for your photographic needs.

We are receiving inquiries indicating that when a fully charged Rechargeable Li-ion Battery EN-EL15 is used with the Nikon D500 digital SLR camera, the maximum number of shots possible is low (battery life is short). We are also receiving inquiries indicating that the amount of charge remaining displayed by the D500's Battery info option is significantly less than that displayed by the battery info function of another model of camera.

EN-EL15 batteries supplied with the D500 have been tested in accordance with CIPA standards, and do support the maximum number of shots possible (battery life) indicated in brochures and other documentation. However, when some EN-EL15 batteries purchased separately, or supplied with another model of camera, are used with the D500, those batteries may not be capable of the maximum number of shots possible (battery life) indicated in D500 documentation.

In the summer of 2013, we modified the electric discharge characteristics of our EN-EL15 rechargeable battery without changing its capacity.

When pre-modification EN-EL15 batteries are used with the D500, the maximum number of shots possible (battery life) is reduced. This does not occur with cameras other than the D500.

All D500 cameras are supplied with the modified battery and both modified and pre-modification EN-EL15 batteries can be safely used with the camera. However if you have purchased a D500 and also own pre-modification EN-EL15 batteries – perhaps supplied with another model camera or purchased separately - you may request replacement of those batteries with modified batteries. Nikon will replace the batteries free of charge.

* The maximum number of shots possible (battery life) with, and the remaining charge displayed for, a particular battery may differ slightly by camera model due to the fact that the amount of power consumed and the systems used to display remaining charge differ with each model of digital camera.

Identifying eligible batteries

EN-EL15 rechargeable Li-ion batteries with "Li-ion01" printed on the back of the battery are eligible for replacement.

EN-EL15 batteries with "Li-ion20" printed on the back of the battery are the same post-modification batteries as those supplied with the D500, and do not require replacement.

US link:

To owners of the Nikon D500 digital SLR camera

We have received reports indicating that when a fully charged, earlier generation of the Rechargeable Li-ion Battery EN-EL15 is used with the Nikon D500 digital SLR camera, the maximum number of shots possible is low (battery life is short). It was also reported that the amount of charge remaining, displayed by the D500's Battery info option, is significantly less than that displayed by the Battery info function of other model cameras using the EN-EL15 battery.

The later version of the EN-EL15 batteries supplied with the Nikon D500 have been tested in accordance with CIPA standards, and do support the maximum number of shots possible (battery life) indicated in brochures and other documentation. However, when some EN-EL15 batteries, either purchased separately or supplied with another model of camera, are used with the D500, those batteries may not be capable of the maximum number of shots possible (battery life) indicated in D500 documentation.*

The electric discharge characteristics of the EN-EL15 rechargeable battery have been modified without changing battery capacity. If you have purchased a D500, the modified battery is included. If you have additional, EN-EL15 batteries, Nikon will replace them free of charge.

In order for this offer to be fulfilled, a copy of the D500 sales receipt must be provided.

* The maximum number of shots possible with (battery life) , and the remaining charge displayed for, a particular battery may differ slightly by camera model due to the fact that the amount of power consumed and the systems used to display remaining charge differ with each model of digital camera.