Take-Two says it’s “disappointed” by the negative reaction to WWE 2K20, but sees long-term growth opportunities for the franchise if it can improve game quality going forward.

Players and critics have reported encountering a significant number of bugs and glitches since WWE 2K20 released on October 22.

Extreme examples include fighters levitating, objects disappearing and faces falling off, and PlayStation reportedly issued refunds for digital copies of the game following complaints from unhappy customers.

“While we are disappointed with the reviews and consumer feedback for WWE 2K20, last week Visual Concepts released a patch that should address many of the concerns and they will continue to make further enhancements to the gameplay experience,” Take-Two president Karl Slatoff said during the company’s second quarter earnings call on Thursday.

“The WWE brand continues to expand worldwide and we believe there remains a substantial long-term opportunity to grow our WWE 2K series by improving the quality of the game.”

WWE 2K20’s 1.02 update, which was released on November 1 for PS4, Xbox One and PC, was designed to tackle a host of issues with the bug-ridden title, which is the first entry in the series to be developed entirely by Visual Concepts.

The former co-developer took charge following publisher 2K’s split from veteran WWE studio Yuke’s.

VGC’s WWE 2K20 review said the game is “hamstrung by huge technical issues”.