NEW DELHI: In a stern message to government officials refusing to mend their ways despite repeated complaints, Prime Minister Narendra Modi on Wednesday asked secretaries to carry out assessment of such employees and recommend action, including dismissal and slashing their pension.The PM also asked all central government departments, which have to extensively deal with the public, to set up a grievance-monitoring mechanism.Thed PM's warning came as he reviewed grievances relating to the excise and customs department during his monthly interaction with central government secretaries and chief secretaries of states through Pro-Active Governance and Timely Implementation ( PRAGATI ), a web-based interface, sources said."Though he (the PM) specifically asked the excise and customs department to identify and take action against such officials, he said the message is for all secretaries and chief secretaries," a secretary level official told TOI.The department of personnel and training ( DoPT ) rules specify the circumstances under which an a government officer can be "retired" in "public interest". Rule 56(J) of Fundamental Rules says, "Notwithstanding anything contained in this rule, the appropriate authority shall, if it is of the opinion that it is in public interest to do so, have the absolute right to retire any government servant by giving him notice of not less than three months in writing or three months' pay and allowances."Employees attaining 55 years can be impacted under this rule.Similarly, Rule 48 of Central Civil Services (Pension) Rule says, "At any time after a government servant has completed 30 years qualifying service, (a) he may retire from service or (b) he may be required by the appointing authority to retire in public interest, and in case of such retirement, the government servant shall be entitled to a retiring pension."As per rules, the government can initiate disciplinary action against any employee for dereliction of duty, and his pension and other benefits can be withheld pending investigation.In an official release, the PMO said that taking strong exception to public complaints and grievances related to the customs and excise department, the PM asked for "strict action against responsible officials. He urged all secretaries whose departments have extensive public dealing, to set up a system for top-level monitoring of grievances immediately".Officials said though the Central Board of Excise and Customs said it had already been initiating steps to warn errant officials and installed CCTV cameras to keep tab on them, the PM observed that they must take quick action in such cases.Sources said Modi also asked top bureaucrats to work together and resolve prickly issues quickly and get out of the "government way of doing business" by passing files from one to another.This was Modi's ninth such interaction through PRAGATI.