ASUS today announced that it is has been independently verified as the most-reliable motherboard brand based on analysis of return rates conducted by LDLC subsidiary Hardware.fr. According to the latest report by Hardware.fr, owners of ASUS motherboards requested to return their products in just 1.89% of cases - the lowest overall return rate in the industry. ASUS is also the only motherboard brand to achieve a reliability rate of below 2% returns, adding to the cachet - and providing reassurance for ASUS customers.With continuously improving the product reliability, ASUS remains the lowest-return-rate brand for the whole 2015. The full Hardware.fr report and breakdown of the return rates is available here . ASUS has been the world's leading motherboard brand for over 10 consecutive years. ASUS is also the BEST motherboard brand, with products built on four core pillars - Best-selling, Easy to use, Stability and Trusted."We are immensely proud of the latest Hardware.fr reliability report. The achievement is a result of our dedication to perfection and tireless efforts, leading to the development of advanced such as 5X Protection II," said Joe Hsieh, ASUS Corporate Vice President and General Manager, Motherboard and Desktop System Business Unit. "We strive always to deliver the best motherboard defenses by combining the finest components, thoughtful circuit design, and exacting standards to guarantee quality and long-term durability all-round protection - resulting in exceptional motherboard reliability"ASUS motherboards are also tested extensively for extreme reliability and safety - with total validation time amounting to over 7000 hours. Trials include temperature and humidity, burn-in, power cycling and consumption, socket insertion and thermal-shock testing, plus exposure to salt and spray tests to ensure the corrosion-resistance of materials and surface coatings, and an up to 24-hour aging test to ensure trouble-free operation every day. Every ASUS motherboard also undergoes an extensive certification program focused on providing the very best compatibility with the widest range of components and devices, giving users to have endurance in the freedom to build and upgrade without frustration.Hardware.fr is part of LDLC, the largest seller of computer components in France. Every six months, Hardware.fr compiles LDLC's return merchandise authorization (RMA) statistics, and publishes the results - providing an independent assessment of reliability levels among the world's leading technology-hardware brands.For this period, the RMA rates relate to models sold between October 1st, 2014 and April 1st, 2015, for returns created before October 2015. The statistic banded on brand draw on a minimum sample rate of 500 sold products, while a minimum sample rate of 100 is applied to statistics by model.

51 Comments on ASUS Motherboards Adjudged as Having the Industry's Most Reliable

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#1 Chaitanya

:confused:.....:banghead:....:shadedshu: Posted on Dec 7th 2015, 16:25 Reply

#2 n-ster

For higher-end chipsets like X99 and Z170, I tend to favor AsRock, for lower-end, Gigabyte isn't bad. I find ASUS' quality to be inconsistent, so ultimately, reviews of specific models are what help choose the right board Posted on Dec 7th 2015, 16:27 Reply

#3 bogami

I can say it is true in most electronic items.

What then when i (connecting external USB 3 cable) breaks pin and not because I would not know how, but due to the very poor materjal.:shadedshu: and this on the MAXIMUS V EXTREME not on som cheap board.:shadedshu:Well, and how long would you wait for another not to mention the cost, Well here are available 2. USB 3 connection and so I only cursed the empty bragging on the quality .:nutkick: Posted on Dec 7th 2015, 16:40 Reply

#4 natr0n

Every old board I come across thats asus is either dead or defective. Posted on Dec 7th 2015, 16:41 Reply

#5 RCoon

Yet all we hear from their customers with RMA's outstanding is that they're a total nightmare. Posted on Dec 7th 2015, 16:42 Reply

#6 cdawall

where the hell are my stars RCoon Yet all we hear from their customers with RMA's outstanding is that they're a total nightmare. I have RMA'd dozens of Asus boards without issues. That being said I typically had to call, that is however no different than GB, EVGA or XFX when I have had to RMA with them. They are ALL slow as piss. The fastest company I have dealt with was EVGA after RMA'ing about 6 of those fucking 780i SLI boards with them. I have RMA'd dozens of Asus boards without issues. That being said I typically had to call, that is however no different than GB, EVGA or XFX when I have had to RMA with them. They are ALL slow as piss. The fastest company I have dealt with was EVGA after RMA'ing about 6 of those fucking 780i SLI boards with them. Posted on Dec 7th 2015, 16:54 Reply

#7 RCoon

cdawall The fastest company I have dealt with was EVGA I heard EVGA has the best RMA process in the US. I heard EVGA has the best RMA process in the US. Posted on Dec 7th 2015, 16:55 Reply

#8 cdawall

where the hell are my stars RCoon I heard EVGA has the best RMA process in the US. I was a bit fed up dealing with them by the 6th motherboard. All bad out of the fucking box. I was a bit fed up dealing with them by the 6th motherboard. All bad out of the fucking box. Posted on Dec 7th 2015, 17:06 Reply

#9 rtwjunkie

PC Gaming Enthusiast RCoon Yet all we hear from their customers with RMA's outstanding is that they're a total nightmare. That's because this was a clever marketing "study." They only reported the number of RMA's, without addressing the satisfaction level in dealing with the RMA's. That's because this was a clever marketing "study." They only reported the number of RMA's, without addressing the satisfaction level in dealing with the RMA's. Posted on Dec 7th 2015, 17:09 Reply

#10 Octavean

In the many years of buying Asus motherboards I've only had one board prove to be defective and that one board was the first and only board I bought as a refurb (second Asus nForce motherboard) . All other boards were bought new and are still functional.



For what its worth I never bought another refurb motherboard again.



Conversely, one of the few Gigabyte motherboards I bought went defective just out of warranty (GA-P35C-DS3R). I would still consider buying a Gigabyte motherboard though,....



I only went through an RMA for one Asus motherboard and that was due to the Intel P67 chipset recall, which, the Asus P8P67 Pro used. I experienced no issues with the motherboard but opted to RMA anyway. That RMA was easy. Asus cross shipped a new updated P8P67 Pro motherboard to me and gave me a pair of really nice headphones for free too. I still have the headphones and they still work great (same for the P8P67 Pro)!



My latest motherboards are the Asus P9X79 Deluxe and X99-A. No issues so far and very happy with them. Posted on Dec 7th 2015, 17:50 Reply

#11 Solidstate89

That's good news for ASUS, because they have consistently been ranked among the worst customer service departments in the entire industry.



The fact that their customers (of which I am one of them) don't have to return their MOBOs very often is a good thing indeed. Posted on Dec 7th 2015, 18:01 Reply

#12 adulaamin

I've had only one Asus board die on me and it was an Asus Maximus V Gene. I got a brand new Asus Maximus VII Gene after 6 months of waiting. That was the only issue I had with the RMA process. Everything else was smooth as butter. :) Posted on Dec 7th 2015, 18:10 Reply

#13 Antykain

All I've been using is ASUS motherboard since I started building PC's dating back to the early pentium II era with the P2B motherboard, my first PC build. I've only had one motherboard in all my time using ASUS motherboards that had an issue. It was the original ASUS Crosshair I, the first gen ROG board for AMD AM2/AM2+ CPU's. This mobo came DOA due to shipping damage. Received a replacement and was golden.. Maybe I've just been lucky over the years using ASUS, but I'm going to continue using ASUS motherboards. My track record with ASUS is near perfect with them so far.. /knockonwood Posted on Dec 7th 2015, 18:24 Reply

#14 mcraygsx

They might have the most reliable motherboards but they sure need to learn from other brands on how to pack and ship their products. Both of my Asus Maximus VIII arrived from newegg with no seal or antistatic packing on or under the motherboard.



I also found FINGERPRINTS (yuck) on the Battery and on the heat-sink backplate on 2nd one. But both looked new. Posted on Dec 7th 2015, 18:30 Reply

#15 ssdpro

Only two worthwhile motherboard mfg in my opinion: ASUS and ASRock. Gigabyte went too long using a fake simulated, bugged UEFI along with above average build quality components. MSI UEFI/BIOS implements are badly bugged with below average board quality. ASUS has excellent quality on their higher end boards (Deluxe, Pro, mid-high ROG) and a fantastic UEFI interface. ASRock is above average quality also with a fantastic UEFI interface.



Everyone here is right about ASUS support though - just horrible. I've contacted ASUS twice while owning about a dozen ASUS boards and it was brutal. One occasion resulted in a RMA and the process was unpleasant, unorganized, and really, really long (6 weeks). I'd offer a hug to anyone you hear is about to contact ASUS support. Posted on Dec 7th 2015, 18:45 Reply

#16 TheDeeGee

I never had a single Motherboard die on me, i used ASUS, MSI and currently Gigabyte.



Just invest in a proper PSU i guess. Posted on Dec 7th 2015, 18:56 Reply

#17 dj-electric

Stats there are like the stats here. Asus is so far #1 in reliability, statistically Posted on Dec 7th 2015, 18:59 Reply

#18 rtwjunkie

PC Gaming Enthusiast TheDeeGee I never had a single Motherboard die on me, i used ASUS, MSI and currently Gigabyte.



Just invest in a proper PSU i guess. It's just not that simple. Any component has a chance of dying at some point, unpredictably. It's just not that simple. Any component has a chance of dying at some point, unpredictably. Posted on Dec 7th 2015, 19:09 Reply

#19 ensabrenoir

.,..cant call it.. had em all. Only 1 rma for asus. Tend to go Asrock for best features/ price. used to hear Giga was the worst... found them to be pretty solid and at a great price. Guess I'm just blessed like that. All in all user experience will vary. Posted on Dec 7th 2015, 19:13 Reply

#20 Jetster

Maybe that's why there RMA dept. is so inept. Lack of practice Posted on Dec 7th 2015, 19:21 Reply

#21 r.h.p

Powered By Asus for 12 yrs now , no complaints ... fmpov Posted on Dec 7th 2015, 20:03 Reply

#22 romeg

I've been using Asus boards since my first Pentium 90 build in 1997. They were fairly new so I wasn't 100% comfortable, but my local PC hop owner convinced me to give them a try. I haven't bought another manufacturer's board since, though ASrock has tempted me on occasion.



From what I've read, ASrock and Asus are closely matched so far as quality goes, but I've heard more positive comments about Asus' UEFI. Since I'm always getting into mine (Asus X99 Deluxe and Z-170 Hero VIII) I think I'll stay with what I'm familiar with. Anyway, at my age (65) I don't want to learn new tricks. Posted on Dec 7th 2015, 20:17 Reply

#23 r.h.p

romeg I've been using Asus boards since my first Pentium 90 build in 1997. They were fairly new so I wasn't 100% comfortable, but my local PC hop owner convinced me to give them a try. I haven't bought another manufacturer's board since, though ASrock has tempted me on occasion.



From what I've read, ASrock and Asus are closely matched so far as quality goes, but I've heard more positive comments about Asus' UEFI. Since I'm always getting into mine (Asus X99 Deluxe and Z-170 Hero VIII) I think I'll stay with what I'm familiar with. Anyway, at my age (65) I don't want to learn new tricks. They always come with excellent packaging and Good software . Also I cant go past the Case Badge which are becoming rare I think. AMD always had the best Case Badge . So embossed and made with

Good quality ...ooh well lol They always come with excellent packaging and Good software . Also I cant go past the Case Badge which are becoming rare I think. AMD always had the best Case Badge . So embossed and made withGood quality ...ooh well lol Posted on Dec 7th 2015, 20:31 Reply

#24 Vayra86

n-ster I find ASUS' quality to be inconsistent, so ultimately, reviews of specific models are what help choose the right board This, so much this.



Besides, when you talk about differences of near or less than a percent, you can't really speak too much of 'winning' in my book. You can still be just as unlucky with any other brand. I feel this is way too much fanfare for such a marginal win and I strongly dislike the marketing text in the OP even if its just a quote...



Asus also leads the pack with the worst motherboard of the year, closely followed by Gigabyte at 8 and 7%. Thát is news worthy imo. This, so much this.Besides, when you talk about differences of near or less than a percent, you can't really speak too much of 'winning' in my book. You can still be just as unlucky with any other brand. I feel this is way too much fanfare for such a marginal win and I strongly dislike the marketing text in the OP even if its just a quote...Asus also leads the pack with the worst motherboard of the year, closely followed by Gigabyte at 8 and 7%. Thát is news worthy imo. Posted on Dec 7th 2015, 20:43 Reply

#25 peche

Thermaltake fanboy Asus = crap....

that's all i can say ....



regards... Posted on Dec 7th 2015, 20:54 Reply