National broadband network customers will be able to request speed tests from their internet provider under a raft of new government-imposed rules on telecommunications companies.

Among the new requirements for NBN retailers will be to improve complaints processes, which will include telling customers how long it will take to fix services.

Customers connecting to the National Broadband Network will be able to request a speed test from their provider. Credit:Louie Douvis

Providers will also be required to perform line tests to ensure the connection is working when the NBN is installed, and when requested by customers undertake line speed tests.

If there has been an “erroneous disconnection” and cannot be connected, retailers will be required to reconnect customers’ old networks within specified time frames.