Disneyland passholder Alison Raposa is furious Disney won’t suspend the $74 monthly payment on her family’s annual passes while she’s unemployed due to the coronavirus outbreak and unable to pay for rent, utilities, health insurance, groceries and other necessities.

UPDATE: Disneyland halts annual passholder payments during coronavirus closure

“It’s a very scary and uncertain time that we are all in right now and the fact that one of the largest companies in the world isn’t offering to help its loyal customers is absolutely appalling,” said Raposa, 32, of Irvine via email. “I have been on the phone with different companies all week trying to see what options they can offer to help in this situation and so far all of them have been sympathetic and have offered some sort of relief. Disney is the only one who hasn’t.”

Disneyland passholders are outraged that Disney continues to charge its most die-hard fans who use the annual pass monthly payment plan and won’t defer payments while the Anaheim theme parks remain closed until further notice due to the COVID-19 pandemic.

Sign up for our Park Life newsletter and find out what’s new and interesting every week at Southern California’s theme parks. Subscribe here

SEE ALSO: Disneyland crowds expected to bounce back after coronavirus closure, analysts say

“My boyfriend and I are both hourly employees at a restaurant in Costa Mesa that has been closed due to the coronavirus outbreak since March 16, leaving us with absolutely no source of income currently,” Raposa said.

Annual passports, which offer year-round access to the parks on select days, range in price from the $419 for the Select annual pass with the most block out days to the $1,449 Signature Plus pass that provides unlimited access to Disney’s Anaheim theme parks. Disneyland raised prices on its annual passes in February to $649 for the Flex pass, $829 for the Deluxe pass and $1,199 for the Signature pass.

SEE ALSO: Disney theme parks donate 100,000 N95 masks to battle coronavirus outbreak

Disneyland will extend the expiration dates for passholders who have annual passes that are valid during the continuing coronavirus closure.

“Given the necessary closure, all Annual Passholders who have Passports that are valid during the closure period, will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure,” Disneyland said in a statement issued to annual passholders.

SEE ALSO: Hotels near Disneyland are taking reservations — but only for June 1 and after

Passholders on the monthly payment plan will continue to make their scheduled payments and will not be required to make any payments during the extended period.

“Annual Passholders on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments,” the statement said. “These Annual Passholders will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure and will not be required to make any payments during that extended period.”

SEE ALSO: Aerial video shows Disneyland castle, Matterhorn mountain and Galaxy’s Edge during coronavirus closure

The fine print in the annual pass contract clearly states Disneyland is not liable for park closures.

Raposa has spent hours on the phone trying to get through to Disneyland’s customer service department in hopes of putting her Disney Flex annual pass monthly payments on hold. So far, her efforts have been in vain.

“They told me that Disney is not offering any sort of financial assistance or option to defer payments,” Raposa said.

The standoff with Disneyland over the annual pass monthly payments has been very stressful for Raposa at a time when she is unsure of how she’s going to put food on the table and scared about her family’s future.

“The park isn’t open and I’m still being charged,” Raposa said. “They have put me in a very stressful financial situation because it’s very possible that my last few dollars will automatically be withdrawn for this bill before I can pay for groceries.”

SEE ALSO: These 17 virtual Disneyland and Disney California Adventure rides are like being at a theme park

Passholder Michael Muscarella has asked Disneyland customer service if he could stop paying his $416 monthly payment for his family’s Signature annual passes rather than extending the expiration date on the passes. The answer: Not at this time.

“Right now every dollar counts,” said Muscarella, 47, of Ladera Ranch via email. “I should not have to pay for something I am not currently able to use.”

Disneyland charged Muscarella’s credit card on Wednesday, April 1 for his $416 annual pass monthly payment.

Muscarella wants Disneyland to stop all annual pass monthly payments while the parks are closed. He’s not alone. The phones are ringing off the hook at Disneyland customer service.

“They really need to wake up,” Muscarella said. “People can’t afford to buy food. A monthly payment for something they can’t use should not be a burden right now.”

I cannot believe @Disneyland doesn’t have a “protocol” for annual pass holders who are temporarily laid-off due to Covid-19. I am an immunosuppressed patient who could barely afford my medications and food for myself rn. And they still want to take my money. Selfish. — JMR 🧸 (@mimixmae) March 31, 2020

Twitter user @mimixmae of Pomona echoed the sentiments of other frustrated Disneyland passholders on social media: “They still want to take my money,” she wrote. “Selfish.”

“I cannot believe Disneyland doesn’t have a ‘protocol’ for annual pass holders who are temporarily laid off due to Covid-19,” @mimixmae tweeted. “I am an immunosuppressed patient who could barely afford my medications and food for myself.”

MiceChat, the Disney fan website, has called on Disneyland to let passholders cancel their annual passes without owing the remaining balance and to stop payments until the Anaheim theme parks reopen.

“The longer this shutdown continues, the more problematic a simple extension becomes for some passholders,” MiceChat wrote. “We hope Disney can make some changes in a good-hearted gesture to their passholders.

Disneyland officials declined to comment.