Families miss Astros game after homeless shelter is scammed

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An offer of free Astros tickets in exchange for promotional bobbleheads left families from a homeless shelter shaking their heads in frustration Saturday.

The 15 women and 19 children were from Sarah's House, a shelter in Pasadena, who were told by a man over the phone three weeks prior that they would get free tickets for the game against the Minnesota Twins. All the group had to do was give him the Carlos Correa "Handshake Series" bobbleheads being handed out as a promotional item.

Millie Edwards, program director for Sarah's House, said the group waited outside the stadium for three hours in the rain and had arranged to meet the man, but he never showed. When he finally called, the man said the stadium ran out of bobbleheads and he was backing out of the deal. Edwards said.

The group had spent weeks planning the trip, so the news was devastating, Edwards said.

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A group of women and children from Sarah's House, a non-profit shelter, were turned away from an Astros game when a deal for free tickets fell through. The deal involved the group giving a man their promotional bobbleheads in exchange for tickets. Click through the slideshow to see other Astros promotional giveaways for the season. less A group of women and children from Sarah's House, a non-profit shelter, were turned away from an Astros game when a deal for free tickets fell through. The deal involved the group giving a man their promotional ... more Photo: Houston Astros Photo: Houston Astros Image 1 of / 20 Caption Close Families miss Astros game after homeless shelter is scammed 1 / 20 Back to Gallery

"It was hard to look into my client's faces," Edwards said. "The kids were so excited and it never happened."

That afternoon, Clarke Isenhower, Edwards' son-in-law, contacted the Astros to share what happened. Within hours, Isenhower heard back with good news. The Astros offered the organization free tickets and parking to another game.

"It was such a great feeling. Seeing the looks of disappointment on the women and kid's faces was hard," Isenhower said. "These people don't get a lot of breaks in life."

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Sarah's House is a non-profit started in 2001 to provide shelter, food, and other basic necessities to women and children who are homeless or in need of help. The organization moved to its new location at 711 Perla Street in Pasadena in Nov. 2015.