Here's the Pricing for Comcast's Looming Wireless Service Comcast this morning provided a little more detail on the company's plan to jump into the wireless business later this year. At a media event hosting this morning, Comcast said the service, to be named Xfinity Mobile, should launch in May or June of this year. The company says the wireless service will only be sold in a bundle -- and users will at least need to subscribe to Comcast Xfinity broadband to subscribe. As for pricing, Comcast says that triple play customers will pay $45 per line for unlimited (users get throttled to 1.5 Mbps after 20 GB) data, text and voice.

That same service, which leans on WiFi but uses Verizon Wireless as a cellular backup, will cost $65 per month if users only subscribe to Comcast broadband service, making it abundantly clear that Comcast's primary thrust here is trying to upsell customers to additional services. "Most customers will save when they bundle," Comcast Mobile President Greg Butz said on the media call. "We have a very efficient business model." Comcast is also offering an option where users can pay $12 per GB of cellular data across all lines on an account. Under this option, Comcast took a page from other providers' play book, and will allow users to only pay for what they use. Comcast says folks in a single home can mix and match unlimited and per gig plans, and switch between the options without penalty. The service leans predominantly on Comcast's growing network of WiFi hotspots, many of which exist in Comcast customer homes. In 2014 Comcast updated customer router firmware so that user routers provide free access to other Comcast customers passing near your home or apartment. And while users are supposed to be able to disable the feature, actually doing so has occasionally proven difficult. While Comcast clearly hopes that it can use wireless to upsell users to additional services, the company may need to shore up its traditionally abysmal customer service if it wants these ambitions to reach fruition. Comcast is consistently rated among the worst at customer service in any industry in America, something that may get worse with the complication created by adding an additional billing option. "We know we need to get better and improve the customer service and customer experience," Butz said. "We know the issue, I think we’re on it." Let's hope so. One thing of note: Comcast has confirmed there will be Let's hope so. One thing of note: Comcast has confirmed there will be no seamless WiFi to LTE handoff at launch. There's some additional detail in Comcast's full announcement







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Most recommended from 29 comments



karpodiem

Hail to The Victors

Premium Member

join:2008-05-20

Troy, MI ·WOW Internet and..

·Comcast XFINITY

3 recommendations karpodiem Premium Member Pretty good deal for someone who has an iPhone SE on Verizon Say for example you're a light user on Verizon's 1GB/2GB loyalty plans - 2x lines will run you $110/month.



With this, once you're out of contract and you own your own phone, you could pay $36/month for 3GB shared (I'm using the $12/GB figure). That's a good deal. qworster

join:2001-11-25

Bryn Mawr, PA 3 recommendations qworster Member Their hotspots SUCK! I can always tell when my phone is on a Comcast hotspot because my data speeds drop to ZERO! Then I turn wifi off, go back on T Mobile LTE and everything is fine again.

Evergreener

Sent By Grocery Clerks

join:2001-02-20

Evergreen, CO 2 recommendations Evergreener Member Seriously... "We know we need to get better and improve the customer service and customer experience," Butz said. "We know the issue, I think we’re on it."



Fix your consistently dehumanizing customer service experience first, prove that you've fixed it over time and then... maybe... we can talk about me paying you even more money for more services (but don't get your hopes up, because I'm certainly not).

wavelength

CyberSec Pro

join:2015-05-22

Raleigh, NC 2 recommendations wavelength Member Third... Fourth... Fifth time's the charm? So, which attempt is this by the Cable industry to get into the wireless business for themselves? I seem to have lost count.



And, just like all the previous attempts, anyone want to take bets on how long this one lasts?