The last thing you want to be doing when you are putting together a wooden floor is answer the phone. The trouble is, you just don’t know who will be at the end of the line. Is it a new customer who wants to place a big order? Is it your supplier with bad news about a delivery? Or is it just an annoying call from an insurance marketing company?

In an ideal world, you would be able to answer every call. But, if you do that, when are you going to get your work done?