Details

UPDATE 24/01/2020 03:42 AM ACDT:



Our fibre technicians have completed all of their necessary fibre repair work, restoring connectivity to all of the impacted areas in ACT.



If you find yourself still offline please try to power-cycle your equipment to regain connectivity.







UPDATE 24/01/2020 01:50 AM ACDT:



Our fibre technicians have managed to restore a majority of the impacted NBN services in ACT via their ongoing fibre splicing work.



If you find yourself still offline please try to power-cycle your equipment to regain connectivity.



Our next update will be provided as the splicing work nears completion.



No final ETR can be provided as of yet.





UPDATE 23/01/2020 11:00 PM ACDT:



Our fibre technicians have completed the cable hauling process and are now preparing the new cable in order for splicing to commence.



At this stage, it has been estimated that with our two fibre splicing teams the total fibre splicing work should take 3 to 4 hours.



Our next update will be provided following significant fibre splicing progress.



No final ETR can be provided yet.





UPDATE 23/01/2020 10:20 PM ACDT



Our fibre technicians have commenced hauling the new cable around the impacted area.



There is some vegetation obstructing access to existing pits that will need to be cleared to make way for the new cable and, as a result, this is extending the resolution time.



After the new cable is hauled it will need to be prepared for splicing and new joints will also need to be installed.



Our next update will be provided once significant restoration progress has been made.



No ETR can be provided at this stage.



UPDATE 23/01/2020 08:35 PM ACDT:



Our Fibre technicians are arranging for new cable and joints to be collected. No ETR available at this stage.



UPDATE 23/01/2020 08:04 PM ACDT:



Our fibre technicians have arrived on site after being escorted by ESA (Emergency Services Agency) staff.



They have confirmed that the area has been severely damaged by fire and are currently formulating a restoration solution.



Our next update and will be provided once a solution has been devised.



Once again, no ETR can be provided as of yet.



UPDATE 23/01/2020 07:10 PM ACDT:



Due to the bush fires currently impacting ACT our fibre infrastructure has been damaged. Our technicians have traced the issue to a fibre fault 2.7 km from Queanbeyan in the Beard Estate, ACT.



Our fibre technicians are seeking escorted access to the bush fire impacted area via the Emergency Services Agency.



Our next update will be provided after we have gained access to the site.



As such, no ETR can be provided as of yet.



UPDATE 23/01/2020 4:30 PM ACDT:



Due to a technical issue, some ADSL & NBN customers in Queanbeyan ACT and surrounding areas may be experiencing issues with authentication. Internode Engineers are aware of this issue, and are working with our upstream carrier to resolve this issue as soon as possible. Updates will be provided to this advisory as they come to hand.