Refund rules are applied based on the scheduled departure for the first segment in a trip and are calculated for the total fare paid for each trip. A "trip" is a grouping of continuous travel.

Example: A booking Wilmington → Washington → Chicago → Seattle with same-day connections is one trip.

When a trip consists of multiple classes of service, the refund policy is applied to the entire trip based on the primary class of service, which is determined in the following order:

Sleeper Accommodations Acela First Class and Non-Acela Business Class Flexible Fares Value Fares Coach on Reserved Services and Acela Business Class Saver Fares Advanced Purchase Fare Coach on Unreserved Services

Example: If a trip includes both coach on a reserved service and a sleeper, then the sleeper refund policy applies to the entire trip.