Betting shop exclusion scheme launches in Glasgow Published duration 27 July 2015

image caption Gambling machines promote big jackpots but warn customers to "stay in control"

A new scheme allowing anyone with a gambling problem to exclude themselves from high street betting shops has launched in Glasgow city centre.

The move means people will be able to call a confidential helpline to ask to be refused service at 36 participating shops, regardless of the operator.

Previously, gamblers could only exclude themselves from one betting shop at a time.

They were also required to fill in forms for each different operator.

The scheme, which is running for the first time in Scotland, will allow people to choose which shops they want to be excluded from, such as those close to their homes or workplaces.

It will only be available to gamblers in Glasgow city centre, but people will be able to exclude themselves from shops outside that area with participating bookmakers.

media caption The scheme will allow gamblers to choose which betting shops they are excluded from

The helpline will also provide information on how to get help and counselling to deal with a gambling problem.

The three-month pilot will be launched by participating bookmakers, alongside the Association of British Bookmakers (ABB) and Glasgow city councillors.

'Important step'

ABB chief executive Malcolm George said: "This is a very important step towards helping problem gamblers in Glasgow stay in control, and get the help they need.

"High street betting operators want all customers to enjoy their leisure time and gamble responsibly.

"We also want to help those who may be getting into difficulties, and this scheme is a big step forward to achieving that. In addition, it will directly shape the UK-wide scheme that will begin next year."

Councillor Paul Rooney, Glasgow's city treasurer and chairman of a cross-party group on gambling, said: "We simply don't know enough about how problem gambling affects individuals, families and communities - either here in Glasgow or anywhere else in the UK.

"However, this project breaks new ground in terms of the industry sharing information, both between operators and, crucially, with their regulator.

"Only time will tell if it will offer more effective support for Glaswegians who are struggling with their gambling here and now - but I also want to ensure the city uses this opportunity to gain a better understanding of who finds their gambling become a problem, how they try and cope with that, and to what extent they are able to bring it under control."

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