





Hello Raiders,



This is GM Luna.







In the following notice, I will simply introduce the statement from Vespa’s CEO, Jin:



First of all, we would like to deeply apologize to all our Raiders for the delay in addressing this issue. We are sorry to have disappointed you. We would like to be transparent in our investigation and decision-making process so you can understand the final decision we reached regarding this issue.



-----------------------------------------------------------------

▶ Bug Details

- In the League of Honor Insignia Shop, it was possible to trigger this issue by changing the item for purchase to another item in a very brief moment before the confirmation pop-up appeared.

- When this process was used, if the changed product was more expensive than the current insignia the user was possessing, it could be purchased without consuming the insignia.

- Upon using this method, and if you have more insignia than the price of the changed product, you will normally purchase it with the insignia.



▶ Bug Scope

- As we informed you in a previous notice, this issue did not occur in any other stores. It was only occurring in the League of Honor Insignia Shop.



▶ Bug Occurrence and Awareness

- This issue has been identified to have existed since September 2018.

We sincerely apologize for not being able to understand and isolate this issue for such a long time.

- Some users claimed to have reported this bug repeatedly. We have searched all the Customer Service emails that have been received in the available languages, and have found only one previous notification related to this issue on February 13th, 2019 (Wednesday) from a member of the Vietnam Community.

- The aforementioned report notified us that the user bought a ‘Reforge Ticket’ and received a ‘Costume Ticket’, but we were not able to identify this occurrence as a symptom of the issue.

- If we had investigated further, we could have detected symptoms of the bug.

We are truly sorry for not being able to pursue the proper investigation of this issue, and in the future, we will do everything to prevent this from happening again.



▶ Criteria for Users Subject to Ban

- Users determined to be bug exploiters, based on our policy, will be subject to sanctions. However, there was much concern from our team about how to determine the criteria for a ‘bug exploiter’.

- Repeated purchases could be sufficient to be considered as bug abuse, because the process to trigger the bug itself is hardly likely to occur in a normal situation.

1. The bug was not fixed for a long time because it could not be isolated for more than 6 months.

2. On March 29th, 2019 (Friday), the process of how to recreate the bug was shared in the Taiwanese community and has rapidly spread through other communities since March 31st, 2019 (Sun). This made it easier for the bug to be reproduced by a broader audience of users.

3. Following the second point, we understand that many users tried to reproduce the issue on their own in the League of Honor Insignia Shop out of pure curiosity for items that are usually highly priced. We consider these users as separate from the users with ill-intentions.



- We have determined that the users who made 9 abnormal purchases should not be included in the ban-list (the ‘Costume Ticket’ (3 times purchasable) and 'League of Honor Costumes’ (6 types) ), because we could understand that impulsive action out of curiosity may have been done as the items from the insignia shop usually are at a high price and most users are not likely to be able to purchase them easily.



- For the reasons above, we decided to permanently ban users that abused the bug 10 times or more.



▶ Permanent Sanction Due to Bug Abuse

- Reason: Have purchased 10 or more items in the League of Honor Insignia Shop without spending Insignia (bug abuse).

- Ban Period: Permanent



























▶ Consequences for Users Having Abused the Bug Between 1 and 9 Times

- Retrieval of the League of Honor Costumes (6 costumes) (During the maintenance of April 4th, 2019)

- Non-payment of the compensation for the occurrence of the bug.



▶ Compensation for Users Who Have Not Abused the Bug

- The problem was confirmed long after the first incident and remedial action was delayed. We would like to apologize for this.

We are truly sorry for the bug’s occurrence and the delay in addressing this issue; therefore, we would like to apologize to all of our Raiders and send them a reward as a token of our gratitude for refraining from abusing this bug and playing the game in a fair manner.

- Details: Anyone who has never used the bug (users having used this bug at least once will be excluded from the compensation).

- Reward: Reforge Ticket x20 + ‘Special Item Summon x10’ x2 + Full Stamina Potion x20

- Fair Play Special Reward: Unique Weapon Ticket x1 + Unique Treasure Ticket x1

- Reward Date: April 4th, 2019 (Thu) during maintenance (available until April 11th, 2019 23:59 Local Server Time).

-----------------------------------------------------------------



We sincerely apologize again for the delay in isolating and processing the issue.

However, we are also really grateful to all the users who have played the game properly without exploiting this problem.

We will do our best to prevent the recurrence of such problems in the future, and we will always do our utmost to prevent users that are playing accordingly to the rules from getting hurt by the action of ill-intentioned users.



Thank you.



Vespa’s CEO, Jin







