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A new robot is set to take on a post with a local UK council - and she's being hailed as the future of the humanoid workforce.

Amelia is a customer service and administration programmed bot who has been praised for her ability to communicate with humans in a natural language, and she's the first robot to be employed by local government - instead of using humans.

Developed by IPsoft, the smiling tech servant will be filling a post in North London's Enfield Council later this year.

Defining what makes Amelia suitable for the role, her manufacturers explain : "Capable of analysing natural language, she understands context, applies logic, learns, resolves problems and even senses emotions."

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This will be Amelia's first public sector role , where she will be able to help residents locate information and complete applications as well as simplify some of the council’s internal processes.

She may also be added to the council website to help guide people quickly to the correct information.

(Image: Twitter / @ipsoft)

There may also be a case for employing Amelia to provide self-certification for planning and making it possible to authenticate applications for permits and licenses.

Frank Lansink, CEO EU at IPsoft, says that the sector is under pressure to deliver, and Amelia is a perfect response.

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“The consumer digital revolution has opened up interesting new service delivery routes for public bodies, but has also placed high expectations on them, as citizens desire a seamless digital customer experience.

“With the rise of powerful cognitive platforms such as Amelia, government organizations have an opportunity to completely reimagine how frontline public services are delivered.

"Organizations can not only unlock significant cost efficiencies as routine, high-volume tasks are automated, but, more excitingly, can unlock the full creative potential of their people.

Enfield Council say they hope Amelia will be able to help them deliver better services to residents, without increasing costs.”