Frequently Asked Questions

VituMob enables Kenyans to shop online at over twenty leading ecommerce websites from around the world using M-Pesa or a credit card. And VituMob delivers to your doorstep.

The process is simple. First, click the download button at vitumob.com to install an extension for your web browser. The process should take only a few seconds, and you will know that your download has succeeded when the VituMob button appears at the upper right corner of your browser window.

Click on any of the VituMob supported websites (Amazon.com, Macys.com, etc.) Choose the products you would like to purchase and add them to your shopping cart. When you are ready to Checkout, click on the VituMob button on your browser. View your shopping cart and complete your purchase.

You can see the steps to buy right here or just follow these simple steps:

There is no need to click the Checkout button on any website. Once you have loaded your shopping cart, please click the VituMob button on your web browser instead.

Delivery generally takes three to four weeks. Certain products may take four or six weeks to source from our partner retailers. If the retailer is unable to deliver the product for over one month, it will take us a little longer to deliver to you. You will receive an email message with a link to check the status of your order.

VituMob accepts MPesa, PayPal and all major credit cards. If you would like to buy using another form of payment, please contact us at support@vitumob.com.

VituMob will deliver to you the exact product you ordered. If unable to do so, VituMob will refund your payment in full. For additional information, please see the VituMob Returns Policy.

No. Your order is paid in full.

Please email any technical problems to support@vitumob.com. You must be using Firefox, Chrome or Safari web browser to use VituMob. VituMob does not run on Internet Explorer. VituMob mobile is currently under development.

Yes! Please suggest additional sites by emailing support@vitumob.com. We want to hear from you.

We deliver VituMob orders to customers who completed their orders on VituMob.com. We will use your telephone number and your neighbourhood to verify the specific delivery location and time. VituMob takes security precautions to prevent fraud. We appreciate your understanding in cooperating with such security precautions.

Our delivery services are free of charge within Nairobi.

We deliver free of charge within Nairobi. We would be happy to deliver your order outside of Nairobi, throughout East Africa. If you are interested in this service, please email support@vitumob.com.

VituMob employs a secured socket layer encrypted connection to manage all transmissions between VituMob and you, the customer. Further, your credit card purchase is transacted directly with our secured credit card processor. VituMob actually never sees, stores or holds in any way your credit card information. We have provided extensive cyber security protocols to protect VituMob and protect you.

Tipping is not expected but always appreciated.

Please make sure the product you want is the exact product that you order from VituMob. VituMob will deliver to you the exact product you ordered. If unable to do so, VituMob will refund your payment in full. For additional information, please see the VituMob Returns Policy.

SlumSanaa is a Mathare-based group of musicians who work with their local community to address the most serious problems they face. Our video samples from their song Change We Need. You should support them. Please visit their Facebook page.