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The parents of a toddler who fell from an open cruise ship window are publicly faulting the cruise line for their daughter’s death.

“We obviously blame them,” Kimberly Wiegand told NBC News’s “Today” show in an interview that aired Monday. “There are a million things that could have been done to make that safer.”

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Her daughter, 18-month-old Chloe Wiegand, died July 7 after falling from the 11th deck of Royal Caribbean International’s Freedom of the Seas onto the concrete below when the ship was docked in San Juan, Puerto Rico. The family from Granger, Indiana, was on a Caribbean cruise with both sets of grandparents.

The family’s attorney said Chloe’s grandfather, identified by authorities as Salvatore Anello, placed the toddler on a railing next to what he thought was a glass window in a children’s water play area. But the window had been opened, and Chloe tumbled out of it.

“He was extremely hysterical,” Kimberly Wiegand said, who referred to Anello as Sam. “The thing that he has repeatedly told us is, ‘I believed that there was glass.’ He will cry over and over. At no point ever, ever, has Sam ever put our kids in danger.”

During the six-minute segment, Kimberly Wiegand and her husband, Alan Wiegand, described the anguish of discovering how their child had died – circumstances she described as “unfathomable” — and questioned why there was an open window in a children’s play area so high off the ground.

According to Kimberly Wiegand, workers on the ship said the window was open because the area needed ventilation.

“To that I say, get a fan, come up with some other mechanisms to make your guests comfortable rather than creating a tremendous safety hazard that cost our child her life,” she said.