In order to help mitigate the strain on our platform caused by recent exponential growth, we are delisting some of our illiquid trading pairs and temporarily suspending all advanced order types. These changes will go into effect on Tuesday, August 22 around 6 am UTC (Monday August 21 around 11 pm Pacific).

The following pairs will be delisted with all outstanding orders being canceled

XBT/GBP

ETH/GBP

XRP/CAD

XRP/JPY

EOS/EUR

EOS/USD

XLM/EUR

XLM/USD

GNO/EUR

GNO/USD

REP/USD

We do not have any plans at this time to re-list any of these pairs, though this is a possibility once we have ample capacity to do so.

The ability to create new advanced orders will also be temporarily suspended (so you will only be able to create basic limit and market orders)

Open orders will remain open until cancelled or executed, but you will no longer be able to create new orders in any of the following advanced types:

Stop Loss

Take Profit

Stop Loss, Take Profit

Stop Loss, Take Profit Limit

Stop Loss Limit

Take Profit Limit

Trailing Stop

Trailing Stop Limit

Stop, Limit

This applies to all currency pairs but the suspension is temporary only. Advanced orders will return in a month or two as soon as we are better able to process them. We know that many of our clients like the advanced orders, but they are used much less frequently than basic limit and market orders while taking more system resources to process.

The above changes will go into effect on Tuesday, August 22 around 6 am UTC (Monday August 21 around 11 pm Pacific).

We apologize for the inconvenience to clients but we think that immediate action is needed to help alleviate the current strain on our platform. We may take further action if these changes aren’t enough. Our overall plan is to reduce the load on our current platform until upgrades can be made that will enable us to smoothly scale capacity.

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