This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

Update 3/28/16: Last week we told you about a family who received a bill for they call an outrageous charge!

You’ll remember the family lost everything in the May 20th 2013 Moore tornado.

Nearly three years later they had debt collectors coming after them for a pair of cable boxes destroyed in the tornado.

Well, all it took was an email and phone call from the In Your Corner team to get this thing resolved.

Cox Communications was quick to act!

They zeroed out Saundra Booth’s account, meaning she doesn’t owe a dime.

“It’s a big relief because when you get an unexpected bill for almost $700 and you aren’t expecting that and you don’t know where that’s going to come from,” Saundra said.

Saundra says Cox didn’t demand reimbursement for the damaged cable boxes, until after she canceled her service with them.

She said, “I just thought that’s a minor thing compared to what I had lost.”

After we alerted Cox about what was going on the cable provider called Saundra to apologize and forgave the bill.

“We do appreciate it very much,” she said. “We really do.”

Please enable Javascript to watch this video

OKLAHOMA CITY - Saundra Booth and her family lost everything in the May 20th, 2013 Moore tornado.

“I lost my husband a little over 9 years ago to a tragic accident, so my memories, our memories were there,” she said.

A pencil drawing of her late husband and family portrait survived the tornado, along with the family pet.

Now almost three years later a letter from Cox Communications is opening up old wounds.

In it, the cable provider asks for reimbursement from Saundra for a pair of old cable boxes, boxes destroyed in the tornado.

“For $683 and some odd cents,” Saundra said. “I just thought that's a minor thing compared to what I had lost.”

Saundra says no one from Cox ever mentioned the damaged boxes, until after she terminated her cable service late last year.

It's gotten to the point now where debt collectors are coming after her for payment.

“Why should we have to pay it when we lost everything,” she said.

We wondered the same thing and alerted Cox about Saundra's problem.

The cable provider was quick to expedite things.

“Our hearts go out to Ms. Booth for her loss during the 2013 May tornado. When things like this occur it’s taken care of through insurance, but we do understand that sometimes extenuating circumstances exist. We’ve worked very closely with many tornado victims over the last few years to help them rebuild and recover across that community.” - Christine Martin, Cox Director of Communications

It looks like a resolution is on the way.

We can tell you Cox reached out to Saundra and is working with her to settle this matter.

We'll let you know just as soon as they reach an agreement.