In recent times, I have heard a lot of comments from people about their bad experiences while outsourcing website design and development to India.

Recently, I talked to one of the digital agency owner from Denver and his comments were like,

I have outsourced some of my client websites to Indian developers through Freelance websites and they have taken so long time than committed. After they have delivered the work, I received lots of issues from the client side which should have been addressed properly during the development time. When I reached out to the developer again, he demanded extra pay. I had already paid fully for the project to the developer and because of my agreement with the client, I had to refund the project money and lost the relationship.





In another case while I was working with an independent sales consultant from MI, USA, When I asked her to do consulting for sales, she told:

It is very hard to bring outsourcing projects from here, as many people feel that they are not happy about outsourcing to India, or Indian developers.

She added herself that, it is not correct in reality in many cases, but as many people are talking negatively, it is very hard for outsourcing sales consultants to work for India from USA.





I have recently interacted with UK based Marketing Strategist who helped me over lead generation planning, told me that,

He can see the drastic change in offshore outsourcing, as many people see advantages in nearshore outsourcing. In this case, If some one decides to outsource projects to India, the team in India have to fully understand the local businesses, business priorities and manage time zone problems.





I have also seen few videos by global outsourcing consultants about their experiences in India. Even though they agree India has many good outsourcing companies, they call India as a frustrated outsourcing industry.

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I fully agree on the above views, but I am amazed to see India's outsourcing market "still stable".

As a firm believer of India's IT expertise and skills, I could not much accept the wrong propaganda of "Don't outsource to India", "Get cheap with Indian developers" and myths about outsourcing to India. I would like to add the other side of outsourcing to India and the recent impacts.

Although the IT industry in India has existed since the early 1980s, it was the early '90s which saw the emergence of outsourcing.

Here is an article clearly explains, https://courses.cs.washington.edu/courses/csep590/04au/clearedprojects/Dorwin.pdf why India for Outsourcing in a very broad level. I agree this is an old article paper, but published by a research scholar. If you go through the details, this is how the outsourcing industry in India got itself fit for outsourcing.

Why is this negative image on India?

The most simple answer I can assume is, its been for long and has become old. People who outsource projects for a very long time wants to explore new areas and talents.

Life style changes - Imagine the IT industry before Mobile/Smart Phone era. I remember the days when I chat with the outsourcing client using Yahoo Messenger!

Emergence of Freelancing - I can see significant transition in freelancing market. I was a freelancer myself where I have found projects to work to increase my skill set and worked passionately.

I believe the competition in freelance market places brought lot of dis advantages to the project owners. Nowadays, freelance market places are evaluating skill sets, conducting interviews. But, still the old account users have advantages over new entrants.

In my opinion, this is the major factor that affected the small business IT owners outsourcing to India. This resulted in emergence of new competitors to India. Of course, it will not work for them too, for a long time. Again it's my own prediction!

Technology Disruption is another reason, I feel that has led to this scenario,

Modern Economy also plays a vital role in this.

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But, all I can see is, these negative factors (especially those who promote "don't outsource to India") are overrated and generalized to the whole industry. The scenario is just temporary, which is still affecting a small portion of people , but a major portion is really seeing the benefits of outsourcing to India

Disclaimer: I am running an outsourcing web design company in India. I will keep adding content to this post.





Few of my company articles about outsourcing:

Getting it right: Web design Agency to Agency Outsourcing

Outsourcing bespoke Business Web Design? This is the Checklist You Need to Follow

Coimbatore and IT Outsourcing – The City with a High IT Outsourcing Potential