Refund and Return Policy

We value you as a customer and are grateful that you chose to shop with us at BrandTonus.com.

It’s important for us to always ensure your convenience and comfort. Although we believe in you, it’s necessary to also protect our company against any fraud. Therefore, our return guarantee will only be valid for a product purchased the first time, and only redeemable within a period of sixty days (2 months) after the purchase date.

We also care undoubtedly about our company’s reputation. This is the reason why we created some conditions and rules for refunds and returns.

We allow to cancel an order and get a refund within 24 hours after you place your order, prior to shipping.

If you don’t receive your order within the timeframe that is agreed upon, it’s recommended that you contact the company’s customer support department. This department can provide you with current updates of your package. Plus, they can offer you a solution that would be best in a situation.

At times, or in situations where an order wasn’t delivered due to loss by carrier or force majeure, etc., we will guarantee either a full refund or free shipment on your request.

Once you have received your order, try out the product over sixty days from the original order date. If you don’t experience clear and visible changes or feel the results are not satisfying, we will happily assist you with a return.

To help you understand the product return procedure, please note that the following is important.

When you find that the product you order doesn’t fit and you decide to definitely send it back for a refund. We recommend that you return the order complete with unopened and opened bottles. When doing so, please obtain a tracking number as we can’t be held accountable for orders that get lost in transit.

Any charges for shipping are not refundable.

Furthermore, using UPS in case of returns is highly recommended because we cannot be held responsible for any item that is not received back by our warehouse. Product name does not accept responsibility for any returning cost of shipping and any costs that you may need to pay won’t be refundable. When we receive your product that is returned, we will issue a refund. These refunds may take as long as seven working days before it will show within your account.