"In England, it is optional for a restaurant or takeaway to display an FSA rating at its physical location. Instead, all ratings are available on the FSA’s website. When ordering food from Deliveroo and Uber Eats, the apps provide no mention of the ratings. This means that it’s down to the customer to do their research before tucking into a chicken burger or kebab.

The beauty of this system is that food businesses which are not up to scratch have nowhere to hide. The information is public for all to see and bad practices can no longer be kept behind closed doors, especially in these days of social media. There is nowhere for a food business to hide if they are given a failing score." - Fiona Sinclair, Director at STS Food Safety.