Story highlights Man says people in room were "screaming and crying"

Passengers' families saw live video of the debris and a dead body

Some fainted, and stretchers were brought in

A news agency apologized to its viewers

Surabaya, Indonesia (CNN) For families of some people on board AirAsia Flight QZ8501, the devastating images came without warning.

Officials had just told them they were 95% certain they had found wreckage from the plane. But there was no word about their friends and loved ones.

Live video on TVs at an airport crisis center were showing coverage of the story when up popped pictures of debris, and a body in the water.

Until that moment, most of the people in the room had been watching stoically, one man told CNN's Andrew Stevens.

When the body appeared on screen, many were shocked.

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