9. ARE THE VENUES STANDING OR SEATED? WILL IT BE GA FIRST-COME-FIRST-SERVED?

All sections in all venues are seated. Please see our seating charts HERE.

10. WHERE CAN I VIEW THE SEATING CHARTS?

Please see our seating charts HERE.

11. If SOMEONE ELSE PURCHASEs A TICKET FOR ME, DOES the ticket have to be under MY NAME?

Tickets don't necessarily need to be in your name unless you are required to pick them up at Will Call.

12. Will there be accommodations for the disabled/ADA seating?

Yes, ADA-accessible seating will be available for each venue. However, purchasing methods may differ per venue. Please contact the respective venue for specific details on ADA ticket purchasing, show-day accommodations, etc.

13. WHAT IS YOUR REFUND POLICY?

No refunds, but please check with your respective venue/ticketing site regarding upgrades/exchanges as each may have their own policies.

14. WILL MORE TICKETS BE RELEASED LATER?

As it is standard operating procedure for all live events, the venues and promoters are obligated to hold a certain number of tickets per show for various reasons (i.e. holds for artists/labels, VIPs, production, clients, partners, sponsors, marketing, etc.) We do not hold these tickets from fans for purposes other than what is stated. Many times, since the exact number of tickets needed is not always finalized before tickets go on sale to the general public, we are required to hold an estimated number within the contractual terms. Once it is determined how many holds will be needed per party, all other remaining holds are released for public sale. Again, this is standard for not only SubK shows, but any event for which tickets are sold.

15. IF I PURCHASE A P1 RESALE TICKET, WILL I STILL GET THE Hi-touch benefit?

If the ticket you purchased is an authentic & verifiable ticket for the corresponding benefit, then ticket holders will likely receive the corresponding fan engagements/benefits. However, please be advised that if you decide to purchase tickets from a third party and not an official sales channel (venue box office, official ticketing site, etc.), we will not be able to assist you with any ticketing issues that may arise since there will be no record of the sale/purchase in the official ticketing systems.

16. WILL THE HI-TOUCH BE BEFORE OR AFTER THE SHOW?

The Hi-Touch will take place after the show.

*Schedule subject to change.

17. WHAT DOES A HI-TOUCH ENTAIL?

Once the show is over, P1 ticket holders will line up in the Hi-Touch line. The Stray Kids members will be standing in one line, and the fans will walk down the line high-fiving each member. The Hi-Touch session will take place after the show, so please keep this in mind before purchasing your ticket.*

*Schedule subject to change.

18. WILL I BE ABLE TO FILM/RECORD/TAKE PHOTOS DURING THE HI-TOUCH? WHY NOT?

There will be absolutely no photos/videos allowed during the Hi-Touch session due to a decision made by artist management. You must put away your recording devices, including your phone. If you are caught filming, recording audio, or photographing during the Hi-Touch, you will be escorted out immediately and will not be able to participate in that fan engagement session.

19. Will there be time for me to CONVERSE WITH, shake hands with, and give gifts to Stray Kids before, during, or after the HI-TOUCH?

We would like to emphasize that a Hi-Touch session is not the same as a Meet & Greet session. We cannot say exactly what will happen during these fan engagement in terms of direct interaction with the members. Please keep in mind that there may be certain restrictions in order to keep the artists safe and sessions moving at a consistent pace. Stray Kids will not be accepting any fan letters or gifts. All decisions related to fan engagements are made by artist management.

20. Why does the Phoenix venue name look different? Did the venue change?

Comerica Theatre has been renamed to Arizona Federal Theatre. It is still the same venue — only the name has changed!