For information about COVID-19 testing, please click here.

Updated June 26, 2020: Changes to our visiting guidelines are coming. Click here to learn more.

If you have an upcoming appointment, please review this important information before coming to the hospital.



Here is a visual infographic illustrating the different signs and symptoms for COVID-19, cold and flu

Information for patients All patients and designated visitors and caregivers are now being asked to wear masks when entering the hospital. Wearing a mask will help to reduce the risk of transmission for everyone in the hospital. Thank you for your understanding. Please do not come to the hospital for a clinic appointment, test or other procedure if you have any of the following symptoms: Fever

Cough

Shortness of breath

Sore throat

Runny nose If you have one or more of these symptoms, call your clinic. Talk to the staff about: Whether you need to come to the hospital

Rescheduling your appointment

Any concerns you have with delays in your care You can stay up-to-date about COVID-19 in our region by visiting the Region of Waterloo Public Health website. Information is updated daily.

How is GRH screening potential cases? Fever*

Difficulty breathing*

Pneumonia*

Travel to or close contact with someone who has travelled outside of Canada in the last 14 days prior to the onset of symptoms

Close contact with a confirmed or probable case of COVID-19 *Symptoms will be screened regardless of travel. COVID-19 testing will continue to run by appointment only as directed by Public Health.

CLICK HERE to view a list clinic changes

What can I expect when I come to the hospital? We are screening everyone before they come into the hospital buildings. This simply means that when you come to the hospital, staff will ask you why you are at the hospital and if you have any of the above symptoms. In order to do this, we have closed some of the entrances to the hospital, or have reduced access. We caution everyone coming to hospital to maintain a safe 2 meter distance from others. This will be reinforced at the screening locations. If you have an appointment, please plan to arrive earlier than usual. Everyone will be asked to clean their hands and wear a mask.

What if I have symptoms when I come to the hospital? We will take you to your appointment, where we will talk about options for your care. Visitors are currently being restricted at this time. Can I bring someone with me to my appointment? GRH will no longer allow visitors into the hospital. There will be limited exceptions to this restriction.

Please continue to check this webpage, and the GRH Twitter and Facebook pages for updates.

Since visitors restrictions are in place, how can I connect with my loved one? None of us wants physical distance to become isolating for patients. Our staff will do what they can to help patients and families connect virtually and by telephone. In an effort to help patients and families connect virtually and by telephone we are now offering free WIFI to our patients and caregivers. This network is “GRH-Guest-Wifi” and is now visible under your wireless settings for mobile devices and tablets. Patients are encouraged to have their mobile phones with them. We have a limited number of bedside phones available which will be reserved for patients who do not have access to a mobile phone. There will be no charge for their use. Please speak to your loved one's care team for more information.