Product was not usable most of the time, service discontinued in between and no refunds provided Sinemia was a monthly movie subscription service. I subscribed to the service in April 2018 with my username as ************, and my registered email is *****************. I did not receive the physical card which i can use to avail the subscription service. Sinemia said i would receive within 7 days of payment however I did not receive the card until June 2018. Then on June 20 2018 i received an email(attached) saying that a physical card is not required and that i can use a new feature called Sinemia cardless, with which i can purchase movie tickets without the physical card. The email clearly said that the cardless feature is same as a physical card, as per my plan i was supposed to get two free movie tickets per month. Now once i activated the new cardless feature, I was never able to use it to purchase the tickets. The problem i was facing was that the app was allowing only to purchase tickets using third party websites like atom or fandando, and if i purchase from those websites i have to pay a fee of $2-$3 per ticket whereas i was supposed to get that ticket for free. So in summary the cardless feature never worked same as a physical card. Then in Jan 2nd 2019 i received one more email that the Sinemia introduced the physical card again, when i tried to request a physical card now the card was not free and i had to pay about $40 or something to get a physical card, they sold the service initially saying that the users will get a free physical card and then changed their word later saying it is not free. I paid for one year of service with two free movie tickets each month and in all i was able to use the service only twice that too paying additional amount from my pocket each time. And to add to that the company stopped the service entirely when i had still 3-4 months of service available.

Desired Outcome

The resolution i would like to have is to refund the amount i have paid for the subscription service. I am fine if the amount is prorated that is to less the amount for the number of tickets i purchased via Sinemia and refund the remaining amount.