Claims

File a Claim

In the event of loss or damage that requires a claim under your policy, please notify your agent immediately by phone:

786-363-0500

Cargo Claims Information

A survey must be conducted of the damage. Invite the carrier’s representative to attend the survey. If loss or damage is apparent after the goods have landed on the docks, have the survey held there without delay. Preserve containers or other shipping packages and their contents in condition received until survey is held, unless further damage would result.

Do not give a clean receipt if goods are received in a doubtful or damaged condition. For containers, examine the container and its seals immediately before taking delivery. If the container is delivered with seals broken or missing or with seals other than as stated in the shipping documents, note it the delivery receipt accordingly and retain all defective or irregular seals for subsequent identification.

Promptly file the claim in writing against the delivering carrier holding him responsible as soon as loss or damage is discovered, even though the full extent thereof may not yet be determined; details can be furnished later.

Collect supporting documents to substantiate your insurance claim such as the Certificate of Insurance, the survey report, commercial invoices, packing lists, etc.

Your cargo insurance policy is saved in your Magaya system in the shipment. Go to the Attachments tab in the Shipment screen to access the document.

Sample letters are available in your Cargo Insurance User Manual.

Other Claims

Automotive Claims

First ensure all the people involved in the accident are okay, and call the police.

Exchange insurance information with other parties.

Take photographs of the damage, especially if the vehicles must be moved from travel lanes before the police arrive.

Contact your insurance agent as soon as possible to file the claim. Do not discuss the accident or fault at the accident.

Property Loss Claims

First ensure the safety of anyone involved. Assess the damage safely so as to describe it to your agent. This will also help when determining what type of restoration services might be needed such as water removal in case of flooding.

Protect the property from further damage and preserve any evidence.

You will need access to your records that document the value of the property.

Your insurance agent will discuss the claim procedures with you and facilitate the process.

To file a claim for any other type of general liability policy, please refer to the steps below:

Contact emergency personnel and your agent as soon as possible. Your agent can provide you with an accident investigation form where you can list the names of anyone injured and any witnesses. Gather any related documents, certificates, and policy information. Be sure to have a copy of any police reports or legal documents, accident report, photographs of damage, etc.

This is a general list to help you in case of a need to file a claim. Please contact your agent to ensure your claim is handled properly. Your claim is very important to us. Be assured we will review and address all aspects of your policy to ensure your claim is filed properly.