I did a live chat with them today. The person I chatted with said the same thing. The first thing I had to do was delete Facebook Messenger. That did not help. I put the phone into Safe Mode. That did not help. One other thing the man told me to do my phone would not do. I was told to turn off Fast Boot and then turn the phone off and hold the volume down button until the screen went white and an android on a skateboard appeared. I could not get it to work.

He also told me to reset the battery. Not sure if that will do anything. I can not perform the battery reset until I get home from work.