A Message From Our CEO, September 15, 2020:



Dear Valued Chuck E. Cheese Guest,



We are so grateful to see kids and families safely returning to Chuck E. Cheese as our restaurants and arcades continue to re-open every week. I have had the opportunity to visit and connect with guests and cast members in many of our re-opened venues across the country and to see firsthand kids’ excitement as they return to Chuck E. Cheese – a place where a kid can be a kid – after many months at home. We appreciate your continued support, enthusiasm and trust as we continue to adapt to this new normal – and we are committed to earning it every day.



One very important measurement is the great feedback we’ve received from those who have visited us thus far. According to our recent operator survey, 90.3% of guests feel safe while visiting Chuck E. Cheese and our guest satisfaction (Net Promoter Score) is 89% for the last three months since reopening many of our locations. This speaks to the hard work and dedication of our local teams, and we’re glad to see you’re pleased with the additional safeguards we’ve put in place. Please know we are listening and welcome any ideas you have as we take these next steps together.



Nothing is more important to us than the safety of our guests and cast members, and we continue to act in your best interest. While our locations have continued to re-open, we are monitoring the CDC’s safety recommendations and closely following state and local government mandates. We are providing delivery and carry-out dining services at our open locations and will move forward with additional re-openings as permitted. The most up-to-date information on our open locations is always available on our website.



Separately, we’ve been working closely with our financial stakeholders and our advisors as part of our Chapter 11 process to develop a plan to maximize value and best position our company to become the World’s Greatest Family Entertainment Brand. Last week we reached an agreement to access $200 million in special financing allowed through the Chapter 11 process to support our ongoing business operations. This demonstrates confidence in our business and the positive momentum toward achieving our longer-term financial goals.



As always, we remain committed to all of our guests and appreciate your continued loyalty. We look forward to welcoming you and your family at a Chuck E. Cheese location soon!



Best regards,

David McKillips

Chief Executive Officer

A Message From Our CEO, June 27:

Dear Valued Chuck E. Cheese Guest,



I am writing today to express my heartfelt thanks for the overwhelming support you have shown our Company and our local teams as we work to overcome the financial strain of COVID-19. This has been a difficult time for our business as it has been for many of your families. Seeing more of our restaurants and arcades open each week and reading how many of you wanted to be sure Chuck E. was safe and well has given us renewed energy. I am excited to be visiting many of our locations this weekend to share in the family fun!



In response to some questions we’ve been getting online, I also wanted to highlight a few key points about how we’re moving forward:



We are open for business! Each week we open more Chuck E. Cheese locations, and guest feedback continues to be very positive. We have made some important changes to protect kids, families, and our team members, but we’re still the place Where A Kid Can Be A Kid TM . Guest comments tell us we’re getting it right.





. Guest comments tell us we’re getting it right. Your gift cards continue to be valid and retain their value, and our rewards programs remain in effect. Some of you have asked about our plans to honor your gift cards and rewards if your local restaurant or arcade doesn’t re-open. Candidly, we are working on a guest-focused solution and you’ll hear more about that in the future. Thank you for your patience.





We are hosting birthday parties and events at many of our locations and hope to add more to the list in the near term. You should feel confident booking your party as soon as your location opens and will likely want to do so well in advance as space is more limited with the safety measures we now have in place.





We have been speaking with our landlords to find a path forward in these extraordinary times, but unfortunately, not all of them have been willing to work with us. As a result, we are closing some locations, but these decisions are location specific. We are continuing to provide delivery and carry-out dining services (for a list of open locations click here) and are moving forward with re-openings as planned. Chuck E. Cheese will roll out the red carpet for guests for generations to come. I hope you’ll be among them!



I hope this helps to answer your questions, and I hope to see you in one of our locations soon!



Best regards,

David McKillips

Chief Executive Officer





A Message From Our CEO, June 25:



Dear Valued Chuck E. Cheese Guest,



We are open for business and excited to welcome kids and families back to our Chuck E. Cheese restaurants and arcades with the highest safety protocols in place. As of June 24, we have re-opened 266 of our locations in the US and Canada, 15 of our domestic franchised locations and 22 of our international franchised locations. We are hosting birthday parties during dedicated hours, and we are ready to support fundraisers and events in the coming weeks and months. Our guest response has been overwhelmingly positive and that gives us even greater confidence to continue with our re-openings as planned. It is a great honor to be the place where kids can just be kids and families can safely enjoy wholesome entertainment together over great food.



Of course, the prolonged closures resulting from COVID-19 have put a strain on our finances, like so many in the dining and entertainment industries. While our team is excited to again roll out the red carpet for our guests and open more locations each week, it also became clear that decisive action would be necessary to address COVID-related financial challenges and best position our company to delight families and kids for generations to come.



To achieve these goals, on June 24, CEC Entertainment filed for voluntary protection under Chapter 11 of the U.S. Bankruptcy Code and will use the process and legal protections it provides to eliminate debt and emerge as an even stronger company.



Please be assured: Chuck E. Cheese remains open for business and that won’t change. We are continuing to provide delivery and carry-out dining services (for a list of open locations click here) and are moving forward with re-openings as planned. Gift cards retain their full value and, as locations begin to re-open, birthday parties can be booked by private reservation during special hours. To put it simply, this financial process will have no effect on your dining or entertainment experience.



We value your trust and loyalty and look forward to welcoming you and your family back for many more enjoyable, safe and fun-filled experiences!



Best regards,







David McKillips

Chief Executive Officer