1. Submission of claims



Any return of exchange of items will be applicable within 7 days upon receiving of the item



2. Any shortage of item or wrong item received



Provide picture of the item contents within the parcel package

Shipping fee will be incurred from seller end



3. Defective item issue



Provide picture of the defective area of the received item

Shipping fee will be incurred from seller end



4. Any change of mind from buyer's end



Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached

Provide picture of the item to seller end

Shipping fee will be incurred from buyer end



5. How to submit return or exchange from the buyer's end?



Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'