Free delivery on orders over £45

Spend over £45 and we'll deliver your order using a Next Day delivery service for free!*

All delivery charges will be automatically shown at the checkout. We're very sorry but this offer does not apply to UK Highlands and Islands postcodes.

Orders under £45

Order Weight Delivery Service Delivery Price 0kg - 30kg DHL Next Day £5.99 30kg+ DHL Next Day £0.32p per kg

*For orders over £45 where the total order weight is greater than 30kg, the delivery for the first 30kg will be free and then just 32p per kg thereafter.

Large Item Delivery

Unfortunately, due to costs imposed on us from our courier, some large items will have a surcharge applied to them. This charge will appear in your cart when you checkout.

How quickly will my order arrive?

Our aim is to dispatch all items within the allocated dispatch times (Same day/24 hour/48 hour dispatch). Please note if your order contains multiple items, the order dispatch time will be from the item with the longest dispatch time to ensure you receive your whole order in a single delivery. All of our products state how long the dispatch time will be for that product before you add to the cart. All orders are sent using a next working day delivery service. You should receive your item from 1 - 2 working days after dispatch. Bulky items may incur an extra 24hr delay.

We will send you a notification email when your order has been dispatched.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. We will keep you updated on the status of your order via email.

Delivery notifications

We will email you when your order is dispatched by us and our courier will email you on the day of delivery with a 1-hour delivery slot.

If you provide a mobile number when you checkout, our courier will also send an SMS message on the day of delivery with a 1-hour delivery slot.

Order Tracking

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DHL website

If you provide a mobile number when you checkout, our courier will send an SMS message on the day of delivery with a 1-hour delivery slot.

Manage your delivery

We have teamed up with DHL to provide our customers with the best delivery service possible which is both fast and flexible.

If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit DHL and easily re-arrange your delivery to something which suits you better! You can choose from the following options:

Collect from depot

Leave in a safe place

Leave with a neighbour

Request a different delivery day

Free delivery for local postcodes

If you live within five miles of any of our Plymouth shops you can get FREE delivery on orders over £20. The delivery cost will automatically be removed as soon as you enter your shipping address during the checkout. Click here to see full addresses.

Please click here to find out more about delivery and returns.