Returns and exchanges

I don't accept returns, exchanges, or cancellations But please contact me if you have any problems with your order. Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

RETURNS

I do not accept returns for online sales (please see below for damaged pieces). If you purchased a piece in person, I will accept returns while at the event location. Once the event has officially ended, I will no longer accept any returns, except for rare occasions.



CANCELLATIONS

If you need to cancel an order, please do so within 48 hours. Late cancellations are not accepted except on rare occasions, and not at all for custom orders.



DAMAGED PIECES

The nature of polymer clay is like any other ceramics, in that thin areas are breakable. I always package my items with utmost care, but sometimes small breaks occur in transit. I offer a few options for such occurrences:



1.) Minor breaks are fixable with super glue or another strong adhesive. If you feel comfortable fixing a damaged piece on your own and are happy with the results, go for it!



2.) Of course I am never thrilled when I hear that a piece has been damaged in transit. In major occasions, I will be happy to do a re-sculpt and ship the item to you 1-3 days after you contact me about the damages. In order for this to happen, I must be contacted within 5 days of the shipment's arrival, which will be determined by the package tracking number. In addition, you must send photos of the damaged piece when contacting me about the issue.



3.) I really put a lot of time and effort into each and every one of these Dragonlings, and I do the best I can to create unique pieces for each of you and to have them arrive on time and in good shape. I realize, however, that sometimes, you just want a refund. If all other options have been exhausted and you are still not satisfied, let me know. Refunds are issued on a case-by-case basis, and are not guaranteed.



Once I have shipped a package, there is very little I can do personally to fix issues with the package becoming lost in the mail, or stolen after delivery. If you are concerned about the shipment of your piece, please contact me for options. Through request, I can offer insurance, shipping upgrades, or even having a required signature for package delivery. I do not offer refunds for lost or stolen pieces, but depending on the case, I sometimes am able to offer a resculpt or some other compromise.



Thank you!