I thought that I would give this place a chance and put through a few pre-orders on some Banpresto figures during some site wide sales as the prices were pretty appealing and shipping seemed very reasonable as well... But that was the end of the good news.



I tried email correspondence and phone correspondence with their customer service multiple times and I can't express how horrible their service is. First, they barely can understand what you are asking, and I have been told different things multiple times. They have cancelled the wrong orders or items. They have cancelled orders when I was just asking about something else. It took 4 email's to get an answer on what shipping service they use, and was only answered when I sent an email with 6 words in BOLD underlined with nothing else... "What shipping carrier do you use?"... for some reason, if you send them a properly written email, they don't read any of it but the first 3 words or so it appears. To answer that if you are wondering, I was told USPS or UPS depending on the time.



Also, their Order status page and information is the worst I have ever seen. There is next to no information or notification on order status.



All it took was one email with AmiAmi and Tokoyo Otaku Mode (TOM) to realize what GOOD customer service is... both of those places have service that is a million times better and I have decided to deal with TOM here on out. Sure they have a subscription deal but the free shipping and discounts are so much better. And their service is amazing. Never again Deep Discount... so extremely bad service. Don't be tempted by the prices... I doubt they would even full fill most pre-orders from what I experienced.



Additional Note:

I had also placed a separate order for a Special Order product and after almost 2 months, they just cancelled the order and told me to submit a new order if i wanted to try again... why would they do that and why would they even offer "Special Orders" if they cannot full fill those... just take them off the site!