You are now ready to chat with Danica.

you: hi

Danica: Hello my name is Danica

Danica: Thanks for contacting EA Games

you: I activated key on Origin which came packaged with my Battlefield 3 Limited Edition physical disc store bought copy. Origin doesn't say that I have that i have the Limited Edition

Danica: What can I help you with today?

you: my Origin email is [deleted]

you: i'm not happy about this

you: i bought the Limited Edition

you: is this for PC by the way

you: *this is for PC by the way

Danica: So you bought the PC Limited Edition physical copy through Origin and it is saying your code is for the Standard Edition, correct?

you: yes

you: no

you: i bought it from a shop

you: brick and mortar shop

you: i activated the key on Origin

you: it says i have the standard edition

Danica: Okay one moment to bring up your account please?

you: [deleted] is my Origin login

you: i can provide photos of the game case and my receipt as proof of ownership of BF3 Limited Edition, if needed

Danica: Okay first I will need you to verify first and last name, as well as your date of birth please.

you: my name is [deleted]

you: date of birth [deleted]

you: here, i have uploaded photos of my game case and receipt

you: [deleted link]

you: proof of purchase of my ownership of BF3 Limited Edition for PC

you: hello, are you still there?

Danica: Yes I am here.

Danica: Okay what I am going to need from you is the code that you have already.

you: ok

you: [deleted key]

you: hello, could I please get a progress update?

Danica: I am attempting to find this code right now.

Danica: I appreciate your patience with me, I have more than one chat going on at a time.

you: thank you

Danica: Okay what I am seeing on your account is that the code you have is for a Standard Edition, even though it is clear that you purchased the Limited Edition.

Danica: So because the code is already used I am not able to issue you a new code, and they have stopped distributing copies of the Limited Edition because that was only available with the pre-order and only for a certain amount of time.

Danica: What I can do for you though is offer you a code for a 20% discount at the origin store, in order to compensate you for this inconvenience.

you: so you can't give me an entitlement redemption docket for the Back to Karkand expansion or something along those lines?

you: because i bought the Limited Edition specifically to get the expansion for free

you: i have not happy with this resolution. it was packaging error on EA's part and 20% off coupon for Origin is adequate compensation by any means

Danica: Okay I would be happy to do that for you.

you: *is NOT adequate by any means

Danica: First, here is the code for 20% at the Origin store: [deleted]

Danica: And that is valid for one month.

Danica: Now I will generate you a code for the Back to Karkand expansion pack.

you: oh thank you

Danica: [deleted key]

Danica: Okay that code should work fro you.

Danica: Is there anything else I can do for you today?

you: hold a min, i'll try to activate the code in the Origin client

you: okay it works, thanks

Danica: Youre welcome.

you: now it's downloading the game again, all 11ish GB

Danica: Is there anything else I can help you with today?

you: is there a way to move my files over so i dont have to download the entire game again?

you: okay, thank you very much. i am very happy with this resolution.

you: feel free to end the chat session

Danica: I dont think there is a way to do that.

Danica: Thanks for contacting EA Games and I hope you have nice day.

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