A Victorian family whose dream holiday to the US was cancelled because of coronavirus has accused Flight Centre of "robbery" for refusing to refund the full amount of a Disneyland pass.

Clifton Springs mother Rachel Calleja said most of her $29,000 holiday was booked separately but she bought a four-day Disneyland pass through the travel firm.

Rachel Calleja has accused Flight Centre of "robbery" after it demanded $1500 to cancel Disneyland tickets worth $2200.

"The only part of the holiday we booked through Flight Centre was our Disneyland California hopper pass," she said. "That four-day hopper pass was three adults and two children. When I rang my local Flight Centre to ask for a refund they said to me: 'No, you can't get a refund, we can put the credit on a Flight Centre file, you don't have to use it for Disneyland'."

Ms Calleja said she was offered a refund but told it would cost $300 per person - a total of $1500 for her family.