[Follow-up] North American/European Data Center Several Worlds Technical Difficulties (Aug. 25): Follow up

We would like to update you concerning the previously announced technical difficulty we are experiencing with several Worlds in the North American/European data center.



Currently, players on the Cactuar/Faerie/Sargatanas/Diabolos Worlds, as well as some players who were participating in instances on the North American/European data center Worlds, continue to be unable to log in.



We are continuing to work on recovery, but because there is a malfunction of the database server equipment, recovery may take a further 4-5 hours longer. We will keep you updated on the situation.



As a result of this issue, there is a possibility that some characters which were affected may experience a short data rollback of about one minute. We apologize, and ask for your understanding.



We sincerely apologize for any inconvenience.



[Date & Time]

Aug. 25, 2014 at about 7:49 p.m. (PDT)



[Details]

- Unable to log in to certain Worlds

- Disconnected from certain instances

- Unable to log back in after being disconnected from certain instances



[Cause]

- Server equipment issue



[Affected Worlds]

- Cactuar

- Faerie

- Sargatanas

- Diabolos

- Certain instances occurring in North American/European Data Centers Worlds