Can’t see this email? View online Rogers for Enterprise Global Product Recall for the Samsung Galaxy Note7 Dear Valued Customer,



As part of our ongoing commitment to you and your business, we would like to bring your attention to Samsung’s recent announcement regarding the Galaxy Note7.



On October 11, 2016, Samsung Canada announced that they will no longer be manufacturing the Galaxy Note7 device and have issued a global recall.



Our records indicate that Samsung Galaxy Note7 devices have been provided to you or some of your employees. All affected customers can now either return their Note7 for a full refund, or may exchange their Note7 for a comparable in-market device. Customers will also receive one (1) of the following: A $100 bill credit for each Note7 that is exchanged for a Galaxy S7 and S7 Edge

A $25 bill credit for each Note7 that is exchanged for an alternative smartphone device. Devices that are comparable include: Google Pixel XL, 32GB, iPhone 7 Plus 32GB, Motorola Moto Z.

Rogers Direct Fulfilled Customers:



To facilitate the safe return of Note7 devices, Rogers is shipping Return Kits to all impacted business customers, or Telco Administrators, beginning the week of October 24th 2016 for devices purchased online through Rogers. These kits are designed for Note7 returns and feature a special thermally insulated box and safety gloves. Customers must call Rogers Business Care at 1-866-727-2141 to process their refund or exchange immediately to receive credit for the returned device.



Rogers Authorized Dealer Customers:



Business customers who purchased their Note7 device from a Rogers Authorized Dealer must contact their Dealer Representative to process their refund or exchange immediately to receive credit for the device. The Dealer Representative will then order the Samsung Note7 Return Kit, which will be shipped directly to the customer. If a customer fails to return their Note7 to Samsung within 60 days of completing the return/refund, customers will be billed for the full cost of the replacement device or have the refund reversed, as applicable.



If you have any questions, please contact your account representative directly.



Sincerely,

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