Shipping will always be via USPS. I ship all orders to the address listed on your Etsy invoice. If you give me an incorrect ship-to address, and I ship there because that's where you told me to ship to, I can't be held responsible when you don't get your package- PLEASE double-check your address before submitting your order. If you need to ship an order elsewhere, whether it's as a gift or because you've moved, or for any other reason, PLEASE let me know with an Etsy convo ASAP. I can change a shipping address with no problem *before* an order's been shipped, but once it's left here, there's nothing I can do.Orders are shipped via USPS either via First Class or Priority Mail, depending on the package's size and weight.I make every attempt to get orders out in a timely manner, but please remember I am only one person and in addition to OHWTO duties, I have many outside responsibilities as well. I do my best to get your orders made, packed, and shipped, as fast as I can without compromising quality. Current order turnaround time is stated in business days at the top of the shop's home page. "Business days" excludes weekends, holidays and days where the post office isn't open, of course (for anyone who may be confused: "turnaround time" means the time it takes for me to get your order, print it, make it, label it, package it, and mail it- it does not include the time it takes the postal service to deliver to you and it does NOT include holidays or weekends).Want to know where your order is, or when it's shipping? Check out your receipt (find it here: https://www.etsy.com/your/purchases ), in the upper right-hand corner is an "estimated ship date"- this is my estimation of the date your order will ship by, at the very latest. If it's been shipped, your tracking information will be there for you to click on as well. EVERY order receives tracking information, and I don't print shipping labels until an order is ready to go to the Post Office, so if that tracking information is there, your order is either already en route, or will be shortly. Tracking doesn't always update right away for various reasons beyond my control, but rest assured, I'm not going to print a shipping label for your order and then sit on it for 3 weeks- that's ridiculous, and I hate when it gets done to me, so I would NEVER do that to YOU <3 Updated tracking info is generally available on the USPS website within 24 hours of you receiving the email with the tracking # in it.International (non-US) customers are responsible for any and all customs fees/levies/taxes/tariffs/whatever they call them in your respective country. These fees are not included in your item cost, so keep that in mind when ordering. I ONLY mark International packages as "merchandise" on the Customs Forms- I will NOT mark packages as "gifts" unless they truly are being sent for free, as actual gifts. I state the actual dollar amount paid, less shipping, on customs forms and will not fudge this because doing so is mail fraud which is punishable by a sizable fine, so please don't ask me to do it. Thanks for your understanding!I recycle the styrofoam peanuts and other packing materials my vendors use to ship me my supplies, so if you see some in your packaging please don't freak out about me killing the environment- I'm RECYCLING them, not purchasing them new. All mailers/boxes, however, are new and unused.I stopped including paper invoices with orders as of August 2014 to reduce paper waste (and save a little bit of money). All orders are placed online, so accessing the invoices online for reference shouldn't be an issue. However, if you absolutely NEED a physical copy of your invoice, just ask in the "notes" section during checkout and I'll be more than happy to print it out for you and include it with your package.I cannot be held responsible for items damaged in transit; orders are packed to ensure your items arrive safely and are not damaged during normal handling, but sometimes, bad things happen to good packages. To protect your purchase from the unpredictable, I can add extra insurance to your order, just contact me after purchase and let me know and I will invoice you for the additional cost if necessary. It's usually under $2, so if you're placing a large order, you might want to consider it. Priority Mailers already include insurance, free of charge.