Voice on phone: I can help you with your cable Internet problem, sir. What operating system are you using?



Man: Ubuntu Linu-- I mean, Windows 7. And oh, I already did Windows Update and a full virus scan.



Voice on phone: Great! Can you browse the Internet at all?



Man: Nope, Internet Explorer times out on every website.



Voice on phone: And have you tried rebooting your machine?



Man: Rebooted it twice before I called you. Also power-cycled my cable modem and my gateway router.



Voice on phone: OK, I'm opening a trouble-ticket for you.



Title: How to Get Technical Support.



