Comcast: Want Your Refund? Sign This Non-Disclosure Agreement WPVI in Philadephia has what begins as a story about Comcast we've all probably heard a thousand times by now. A family calls the cable giant trying to get $600 refunded after five years of the cable giant charging them for a cable box that was already returned. As is all-too-common in these types of stories, Comcast's impossible to get help from, yet magically finds its competence in the matter once the local media is contacted.

quote: The Camerons tell us they made phone call after phone call to Comcast. "Over and over - every time I'd have to go through the whole thing," said Ronald Cameron. After the Action News Troubleshooters got involved, Hershey told me Comcast agreed to credit his account for the additional charges for the past five years. The Lehmans got a voicemail from Comcast saying they would give them their $600 -- but only if they agreed not to talk about it. The company appears to be tired of the endless stream of stories about its awful service, but trying to silence annoyed users -- instead of helping them -- certainly doesn't seem like the productive path. Apparently Comcast doesn't realize that the genie's quite out of the bottle when it comes to the company's horrible customer service, which this week it once again declared would be undergoing a In a new twist to the familiar tale, in this case the family was told they'd only give a refund if the family signed a non-disclosure agreement:The company appears to be tired of the endless stream of stories about its awful service, but trying to silence annoyed users -- instead of helping them -- certainly doesn't seem like the productive path. Apparently Comcast doesn't realize that the genie's quite out of the bottle when it comes to the company's horrible customer service, which this week it once again declared would be undergoing a massive overhaul







News Jump California Defends Its Net Neutrality Law; AT&T's Traffic Up 20% Despite Data Traffic Actually Being Down; + more news Are The Comcast-Charter X1 Talks Dead In The Water?; AT&T May Offer Phone Plans With Ads For Discounts; + more news Europe's Top Court: Net Neutrality Rules Bar Zero Rating; ViacomCBS To Rebrand CBS All Access As Paramount+; + more news Verizon To Buy Reseller TracFone For $7B; 5G Not The Competitive Threat To Cable Many Thought It Would Be; + more news MS.Wants Records From AT&T On $300M Project; Google Fiber Outages In Austin, Houston, Other Texan Cities; + more news States With The Biggest Decreases In Speed; AT&T Hopes You'll Forget Its Fight Against Accurate Maps; + more news AT&T's CEO Has A Familiar $olution To US Broadband Woes; EarthLink Files Suit Against Charter; + more news 5G Doesn't Live Up To Hype, AT&T's 5G Slower Than Its 4G; Cord-Cutting Now In 37% of Broadband Households; + more news FCC Cited False Broadband Data Despite Warnings; ZTE, Huawei Replacement Cost Is $1.87B, But Only $1B Allocated; + more Cogeco Rejects Altice USA's Atlantic Broadband Bid; AT&T Is Astroturfing The FCC In Support Of Trump Attack; + more news ---------------------- this week last week most discussed

Most recommended from 55 comments

ak3883

join:2005-08-20

Feasterville Trevose, PA 7 recommendations ak3883 Member HAHA I saw this story on channel 6 here in Philly, the couple actually played back the recorded voicemail telling them they'll get a refund if they sign a non-disclosure statement, for the news story. Not only did they not sign the non-disclosure statement, they broadcasted it on the top rated Philadelphia news channel! Comcast couldn't have liked that very much... instead of just fixing the error and keeping it between the two parties, they had the nerve to require them to be hush hush. The result? A LOT worse publicity and they still had to cough up the $600.

newview

Ex .. Ex .. Exactly

Premium Member

join:2001-10-01

Parsonsburg, MD 5 recommendations newview Premium Member So THIS is how Comcast is gonna fix their horrid Customer Service? You have to sign an NDA to get a refund on a Comcast Error?



Next you've have to sign NDAs for ...



A new installation

Any service call

Calling Customer Service on the phone

Walking in the door at a Comcast Service Center



Comcast one again shows that one hand doesn't know what the other hand is doing. techguru306

join:2015-02-11

Cincinnati, OH ZyXEL VMG4381

5 recommendations techguru306 Member Looks like Comcast is setting them selves up for another lawsuit Really Comcast. If your Company made a mistake then you refund the money you should have not charged the customer. Not make them sign a non disclosure agreement if they want to see their money back. If they keep this up I am just waiting for their next lawsuit.