You understand and agree that Pearson VUE may use facial comparison technology for the purpose of verifying your identity during the testing process. It will compare your facial image to the one on your identification and to facial images captured during the testing process and help us further develop, upgrade, and improve this application. If you do not agree to the use of facial comparison technology during your testing session, do not accept this term. You will not be able to complete your registration online. Instead, please call the Pearson VUE call center to complete your registration.

Reporting Unusual Circumstances: Significant and unusual circumstances that occur during the testing process should be reported immediately to the Pearson VUE exam proctor so an incident report can be filed. If you are unable to communicate with the proctor you are required to notify Person VUE ASAP. Please see the following page for help contacting: https://home.pearsonvue.com/fsot/contact

Reschedule Policy

Rescheduling an exam appointment can be done in your Pearson VUE account 24/7 or by calling Pearson VUE at (888) 572-2276 Mon-Fri, 7-7 Central. You can reschedule your OnVue exam right up to the scheduled appointment time at no cost. If you do not reschedule your appointment before the scheduled appointment time and do not take the exam, it will be considered a No Show and you will forfeit your entire exam fee.

Cancellation Policy

Canceling an exam appointment can be done in your Pearson VUE account 24/7 or by calling Pearson VUE at (888) 572-2276 Mon-Fri, 7-7 Central. You can cancel your OnVue exam right up to the scheduled appointment time at no cost. If you do not cancel your appointment before the scheduled appointment time and do not take the exam, it will be considered a No Show and you will forfeit your entire exam fee.

No Shows: Failure to appear for an exam forfeits the entire exam fee, unless documentation of extenuating circumstances is provided within 10 days, such as: death in the family, serious illness, or military duty. In such circumstances, the candidate should email the State Department at FSOTQuestions@state.gov as soon as possible, providing documentation and a full description of the situation.

Exam Canceled by Pearson VUE: In the event of an unforeseen circumstance occurring on the day of a scheduled exam, candidates will be given as much advance notice as possible and will not be penalized if Pearson VUE cancels their exam appointment.

For more information on On-VUE: please visit Or https://home.pearsonvue.com/fsot/onvue