Politicians are dealing with the coronavirus crisis in myriad ways: Some are turning the conversation into a partisan battle, while some—who may or may not be the leaders of the free world—are pondering whether people should ingest or inject disinfectant. (Note: Please listen to the experts, not the president.)

The office of New York Congresswoman Alexandria Ocasio-Cortez, though, has been directly reaching out to constituents in parts of the Bronx and north-central Queens to ask if their basic needs are being met during the COVID-19 pandemic, with a tweet from New York–based writer Nicole Schuman about receiving a call from the congresswoman’s office quickly going viral.

Schuman told Vogue about the experience she had with Ocasio-Cortez’s office on Thursday: “I was working at the dining table when the phone rang. Normally I don’t pick up calls from random numbers, but it was a 917 New York area code, so I figured it might be important. I answered and a woman on the other end of the line said she was representing AOC’s office and wanted to know how I was doing, asked if I needed groceries or medication. I gratefully declined, but thanked her profusely for the call and told her how touched I was that they were doing this. She explained the program and that she was a volunteer working from home, and instructed me to visit the website if I wanted to volunteer as well. She also left me with the AOC office number in case we needed anything in the future.”

Ocasio-Cortez’s office confirmed that it has implemented this kind of check-in, with communications director Lauren Hitt noting that volunteers for the campaign have been calling constituents “for over a month now.” “We started with seniors and once we called through those, moved onto middle-aged and younger constituents,” said Hitt, adding that volunteers have called more than 56,000 constituents and actually connected with about 3,200 of them.

Connecting directly with constituents is nothing new for Ocasio-Cortez: This is, after all, the woman who wore down the soles of her shoes while knocking on doors when running against Joe Crowley in the 2018 primary for New York’s 14th congressional district. Ocasio-Cortez has been passionate about protecting Americans from the effects of COVID-19, railing against Senate Republicans’ corporate bailout and pushing her House colleagues to “legislate like rent was due May 1.”

Ocasio-Cortez isn’t the only politician to check in on constituents in the wake of COVID-19. In the replies to Schuman’s tweet, a volunteer for Ohio’s 1st congressional district candidate Nikki Foster reported that they had been phone-banking with a similar script. At a time when so many are grappling with the consequences of COVID-19, it’s no wonder people liked hearing about this interaction; this kind of direct outreach about individuals’ needs feels especially thoughtful right now.