ETH and ERC20 withdrawals

Many users have reported pending ETH and ERC20 withdrawals for several hours.

This happens when there is a sudden spike in gas fees owing to increased congestion on the Ethereum blockchain.

When the spike occurs, transactions that have already been broadcast with low fees remain pending and transactions which follow (even those with higher fees) remain in queue.

Some users who have tried to distribute FSA in this time have the distribution fee deducted and marked ‘success’, yet the distributed FSA has not been deposited to their wallet. This issue, too, is related to the Ethereum congestion.

We have already implemented real-time tracking and adjustment of gas fees for transactions sent out by COSS. The team is now working on a solution to bump up the gas fees on transactions that get caught in a spike, which will be a failsafe we have for the future.

Please write to support@coss.io for FSA that has not been deposited or ETH/ERC20 transactions which might have been dropped but still showing as ‘processing’ in your dashboard.