Weitere Richtlinien und FAQs

FAQ - Random facts and such, in case you're curious:



-- How long should my wick be? --

The wick should stay at 1/4" long. We were kind enough to pre-trim all of the wicks for you, but if the wick starts to be too long, just trim it to 1/4" before lighting.

If the wick begins to be too short, remove some wax in a 1/2" diameter around the wick before lighting.



-- How long should I burn my candle? --

Let the candle burn long enough for the entire wax surface to melt to avoid a "tunneling" effect down the center of the candle.



-- Why is the candle producing soot? --

Although our candles are as natural and eco-friendly as we can make them, they may still produce soot. Soot is produced if the candle wick is too long, or if the wick begins to "mushroom." If the wick is mushrooming, trim the end of the wick off before lighting. Debris left in the melt pool and drafts causing the flame to shake are also causes of extra soot. Keep candles away from drafts (drafts will also cause your candle to burn faster). Some oils may produce more soot than others.



-- Why isn't the scent as strong as it used to be? --

During the first burn, the candle will have the strongest scent within 30-60 minutes. Subsequent burns may take longer to give off a strong scent as the top layer of wax left over from the previous burn may have some of the oils burned off.



-- Why does my candle look wet? --

If the top of the candle looks wet, just wipe it off with a paper towel. The candle is just sweating out a bit of the oil. This is natural, and will not affect the performance of your candle.

Soy wax, by nature, expands and contracts quite a bit with temperature change. As the wax changes, it may pull away from the glass a bit, or cling closer to the glass, resulting in what appears to be wet spots on the sides of the candle. Again, this is completely natural, not a defect, and will not affect its performance.



-- So.. what do I do with the packaging after I receive my candle? --

Well, our packaging is made from recycled materials, and we ask that you please recycle them with your other recyclables (or make a sweet robot out of the box, either way).



-- What about the jar? --

Clean the jar with soap and water, and reuse it! Pour yourself some whiskey, some wine, store some crafts in there... whatever floats your boat. You can also send it back to us, so we can reuse them for future candles. (Ship it back, and we'll reuse it for a discount to you!)