9/15/2018

Intercontinental Music - Donald Street



If it were possible, I would rate this store a zero - my experience was that dreadful. I stopped by this store hoping to check out the instruments that they carry. It's been a fixture on the corner of Donald and St. Laurent for many years. After the experience I had, I am amazed that it hasn't gone under years ago. Except for the owner and his wife/daugher the store was completely empty when I arrived. After greeting the owner, I proceeded to look around. 5 minutes into my visit the owner walked up to me and in an extremely brusque fashion inquired "What do you want to buy today ?" I informed him that I was simply browsing at this point in time, that I already owned a piano and that he had some lovely inventory." At that point in time the owner proceeded to tell me (very rudely) to get out of the store, that time was money and that window shoppers/browsers were not welcome. Wow. To the owner: work on remembering your A-B-C's - Always Be Courteous - especially when you're a salesman. I have frequented many different stores in and around the Ottawa area. (Long and McQuade, Domenics Music, St. John's Music) I have browsed their inventory - and purchased instruments and supplies - from all of them. I have never been made to feel unwelcome or that I was wasting anyone's time. It would appear that the owner of Intercontinental does not understand that if he would like to sell some of the instruments in his shop, it will require more than a 75% off sign in the window, a poster refuting the current claim(s) against him/his business that was filed with the Better Business Bureau and a cash register. I wouldn't purchase so much as a guitar pick from this outfit.Take your business where it will be appreciated.