RAMROD KEY, Fla. – A 19-year-old woman made a frantic 911 call for help after her mother and two children were trapped in a burning house early Sunday morning in the Florida Keys.

Robin Ferrer, 46, died in the Ramrod Key fire, along with her youngest children, Roman, 7, and Hazel, 5. Ferrer's oldest child, Courtney Shores, escaped unharmed. Her brother, Jacob Shores, 18, was badly burned and flown to Jackson Memorial Hospital in Miami.

Local 10 News obtained the 911 call Tuesday.

Screaming can be heard in the background as the 911 call begins, followed by the dispatcher asking Courtney Shores if anyone is inside the house on Anguila Lane.

"Yes, there are two children and my mother," Courtney Shores answers. "They're trapped upstairs."

As the dispatcher speaks to Courtney Shores, she can be heard talking to somebody else there.

"Throw this at the window," Courtney Shores tells her brother.

The dispatcher then asks if her mother and the children are awake.

"Yes, they're screaming," Courtney Shores says.

Courtney Shores tells her brother to break the window before once again speaking to the dispatcher. She says her mother and the children are locked inside with "only one way out, and it's on fire."

"There's no way out of the house," Courtney Shores says.

The dispatcher asks if there's a window in the bedroom from which Ferrer and the children can escape.

"We don't know where they are," Courtney Shores says.

Courtney Shores says she can't hear screaming anymore, leading the dispatcher to ask if she knows which bedroom they were trapped inside.

"Yeah, but we broke that window and they didn't come out," Courtney Shores says.

The 911 call ends with more screaming in the background as firefighters arrive.

Tammy Sattley and her husband, Don Sattley, came to see the damaged home. The couple had lived there less than two years ago.

The Sattleys told Local 10 News that the home's smoke detectors never worked when they lived there.

"They were built into the wall, and they were just an empty case hard-wired into the house," Tammy Sattley said. "I'm like, 'Well, you know, this is mandatory. You need to have these in a house,' and they were not there."

The cause of the fire is under investigation.

A GoFund me page has been said up to help Courtney and Jacob Shores. Click here to donate for funeral, medical and living expenses.

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