ITIL CMDB (Configuration management database) An Online IT Service Desk Software – ITIL provides the IT world with a superb feature that manages all the information, assets of organization and so on in a very methodical manner, known as CMDB (Configuration management database). CMDB is an integral part of ITIL Service Desk Tool. Configuration Items (CIs) can connect to each other freely and a transparency is maintained between them due to CMDB. Details concerning configuration items, their attributes, characteristics and relations with one another is known by utilizing this feature. Insight on CIs (configuration Items) like services provided by the items, availability of CIs, their life span and etc can be known using CMDB. Effortless management.

Incorporates with incident, problem and change management modules.

Status of assets and a track record of these assets can be kept.

Helps in analyzing root cause of change management.

Represents all the IT assets and configurations within the organization and its services

Give precise data on configurations and their documentation to help the various services Management processes

ITIL Service Catalog Service catalog allows the users to advertise their services in IT World. It acts as a management IT Service Desk tool which allows us to promote services given by organization. It makes sure that the services provided within the catalog are accurate, genuine and available. The work of an organization can interact with the experts or technicians who are accountable for the services and their related topics through this IT Complaint Service Desk. Service Catalog comprises of name of the service, ownership of the service, data informing that helps the service providers to set expectations for their service sequesters. Increased efficiency

Single portal for all the services

Fulfills and manages customer expectations

Maximizes business profits and opportunities

Provides guidelines that helps the organization in allocating their resources and assets

Accelerates Responsiveness

Reduces the costs and hence services that are less beneficial can be replaced considering the impact they have on the organization.

ITIL Incident Management Basic and formal goal of incident management is to check the service that are down or are creating or having issues and get them up and running within no time, thus ensuring best services and maintaining the level of quality provided by the services and their availability. Services that are taking longer time to be solved are assigned to the knowledgeable technicians so that the productivity increases and the services are restored quickly. Incident management includes detecting and recording the incidents, classifying, investigating and analyzing them and then providing a appropriate solution or a recoverable answers. Once the incidents are solved they are recorded so that re-occurrence of these incidents can be avoided. This Online IT Service Desk Software deals with customer –level. Calculates and reduces the impact incidents have on organization.

Prioritizes the incidents based on the level of urgency and the effect that the incident has.

Instant Solutions are provided to the service-users

Increases the quality of service provided.

Allows user to look at the past and related incidents from the history of incidents

Automatically closes all the solved issues.

Permanent fixtures are provided.

ITIL Problem Management A problem is the root cause of incidents and the process of resolving these problems which are caused by end-users errors and reaching a desirable and adaptable solution is done by problem management. Problem management is either reactive meaning solving the problem when an error occurs or proactive meaning recognizing the problem and calculating the risk factor before they create any trouble. The main purpose of problem management is to provide the users with straightforward, acceptable and easily understandable solutions which are easy going and have less impact on the overall organization. Maximizes Client Satisfaction

Solutions are readily available

Reduces the number of problems

Prevents reappearance of problems and issues

Increases Productivity

Problems are detected, analyzed, and a workable solution is reached.

ITIL Change Management The main purpose of change management of the IT Compliant Service Desk is to represent the life cycle of all changes. As new innovations evolve in the world of IT, care should be taken that while executing these changes they have the negligible impact on the organization and are easily acknowledged by the users. Changes should be implemented in such a way that they cause least of disruption to the IT services. Change management accepts the changes, prioritizes them, calculated the impact changes will have on the service, schedules as to when the changes should take place and how they should take place, implements the changes, reviews them with the users about the effect they had and then finally gives information about change management qualities. Business requirements and IT service can work in parallel

Enhanced Risk management

Committed to clear, daily and timely communication

Prepares the organization to withstand change.

Involves every layer

Prepares the organizations for unexpected