About Our lifetime guarantee

GUARANTEED (Even if Chewed) means we will replace any Lupine Pet brand dog collars, leashes or pet gear that has been accidentally damaged during normal pet-related activities, even chewing accidents!

Our guarantee does not cover products which are:

Lost

Outgrown

Simply dirty or stinky

Exhibiting normal wear and tear, including fading

Damaged intentionally or through neglect

Items that were donated, sponsored, or given as a free promotion

We reserve the right to limit the number of free replacements when there is excessive use or abuse of our guarantee.

Upon receiving your request, we will mail an identical replacement of the item. If the color or design is retired, we’ll ask you to choose a new one.

No receipt needed, it’s that simple!

How To Request a Replacement In the USA & Canada

Please Note: This is a new form; you will be required to log-in for all submissions. If you do not have an account, please create one.

Welcome to our ALL NEW Guarantee replacement request form!

To submit a request for replacement, please follow the link below, Carefully read the terms and conditions and continue on to log-in. If you do not have an account, you can easily set one up during this process.

Please pay special attention to instructions as we are unable to process requests that are submitted incorrectly or are incomplete. Please keep your item(s) until you have received confirmation that your submission has been approved. We will reach out if we need additional photos or questions.

We are working at limited capacity and experiencing some delays due to COVID-19. We will do our very best to process replacement requests as quickly as possible. We apologize for the extended processing time and ask for your patience and understanding while we work to help everyone as quickly as possible. If you do not receive a confirmation e-mail from us, please check your Spam or Junk folder.

For all locations outside the USA or Canada –

Please use our contact form to provide your name, telephone number, address, product information and size. We will reach out for photographs. Please be sure to check your spam or junk folder if you do not see a reply in 24-48 business hours.