Hello,

Here's a copy of the chat transcript you requested:

Initial Question: Is there any reason this hasn't even shipped yet, when I expected it today?

06:48 AM PST Amazon: Thank you for contacting Amazon Customer Service. My name is Jane. I will be the one who will help you for today.

06:48 AM PST Matt Porter: Good morning, Jane~

06:48 AM PST Amazon: Good morning as well!

I'm so sorry for the trouble with your package.

06:49 AM PST Amazon: Let me check what I can do to help.

06:49 AM PST Matt Porter: 103-7594477-1339424

06:49 AM PST Amazon: Thank you. But first, may I have the name on your account?

06:49 AM PST Matt Porter: Matt Porter

06:50 AM PST Amazon: Thank you. Your email address is gemfruit@gmail.com, correct?

06:50 AM PST Matt Porter: Correct

06:50 AM PST Amazon: Thank you again for confirming me that. Let me now pull up the account, so I can check.

06:51 AM PST Amazon: Is this the order: Final Fantasy Explorers - Nintendo 3DS

06:51 AM PST Matt Porter: Yep

Released today, and others who ordered with Prime are already getting it today, while mine hasn't even shipped and given an estimate.

06:51 AM PST Amazon: I see. The Estimated Delivery Date is still Unknown.

Let me check what's going on.

06:52 AM PST Matt Porter: Gamestop is like 5 minutes away, trying to keep my purchases with you guys ;)

06:52 AM PST Amazon: Let me check our shipping department, why this order, didnt ships out yet.

06:53 AM PST Amazon: I really apologized for the trouble, but let me confirm it here for you.

06:56 AM PST Matt Porter: k

06:58 AM PST Amazon: Upon checking here, this item is Temporarily out of stock.

06:59 AM PST Matt Porter: It was "in stock" when I ordered, AND as of 15 minutes ago, how the hell does that happen?

07:00 AM PST Amazon: Probably, when this item is pre-order, lot of customers already pre-ordered this item in their account. And those customers who pre-ordered this item first, will get this item first.

07:01 AM PST Amazon: And since its like waiting on the line, we have limited stocks.

07:01 AM PST Matt Porter: There's no inventory tracking on how many are available for pre-order? Brick and morter stores have been keeping inventory on pre-orders (they sell out) for over 20 years.

07:02 AM PST Matt Porter: I know this isn't -your- fault, but it's really shitty planning on Amazon's part.

07:02 AM PST Amazon: According to our shipping department, they told me that this item will become available on Wednesday, March 9, 2016 or earlier than that.

07:03 AM PST Amazon: I really apologized for this one Matt, but I dont have an options left here.

07:04 AM PST Amazon: The best option that I can think is you will cancel this order and order the item that is available trough a different sellers.

And it will Arrives between February 1-4.

07:04 AM PST Matt Porter: I'd like to just get a refund, and I'll go hop in my car and buy it elsewhere within the hour.

07:05 AM PST Amazon: I'm so sorry Matt, let me now cancel the order for you.

07:07 AM PST Matt Porter: I just got a copy elsewhere, so all isn't entirely lost. Definitely annoyed with the service, but again, not your fault.

07:09 AM PST Amazon: I really apologized for this one, but there you go, I've just cancelled the order. And you are not being charge for it yet.

07:09 AM PST Matt Porter: Alright, sounds good.

Thanks for looking into it for me, and for cancelling.

07:09 AM PST Amazon: Your welcome Matt.

I want to make sure I have covered all of your concerns, please let me know if there is anything else I can help you with today.

07:10 AM PST Matt Porter: Nope, that'll be it - have a good day.