Jamal Norwood was convinced he hadn't run the red light at the intersection of Austin Avenue and Irving Park Road.

Turns out, the city agrees — in part anyway.

Norwood, featured in the March 2 column, got three red light camera tickets in December and January, accused of failing to stop before turning right on red.

Video seemed to show Norwood came to a stop before turning right in the first citation, issued Dec. 6.

Norwood challenged the ticket through the mail and lost.

When the Problem Solver inquired about his case, the city reviewed the footage and determined the administrative law judge ruled correctly. Many readers, who viewed the video online, disagreed.

Although he was unhappy with the ruling, Norwood paid the $100 ticket.

When the Problem Solver first wrote about the case, Norwood had challenged the second citation, issued Dec. 26, but had not yet gotten a ruling.

A letter from the Department of Administrative Hearings arrived over the weekend.

"I was shocked," Norwood said Monday. "The city said I was not in violation of the second ticket and thus do not have to pay."

He said he heard from a lot of readers after the first column ran.

"People were great and supportive," he said.

There's still the matter of the third ticket, issued Jan. 30. Norwood said he plans to challenge that citation as well but has not yet gotten a court date.

The Problem Solver will provide another update when the ticket is adjudicated.

Meanwhile, Norwood has decided to take another route to work, avoiding the intersection of Austin Avenue and Irving Park Road.

Insurance pays

The jumbled mess that was Becky Wyatt's health insurance paperwork finally seems to be straightened out.

Wyatt, featured in the Feb. 27 column, originally wrote to the Problem Solver for help with the claims processing for her son's physical and occupational therapy sessions. William, 6, has gotten therapy to help him with his walking since December 2012, his mother said.

In October and November, William attended eight sessions — but only three were paid by the family's insurance company, Humana, because of a paperwork mix-up.

That left William about $200 short of his $2,500 deductible for the year. According to the terms of the family's health plan, after William met his deductible, the insurance company would pay 100 percent of the treatment costs for the rest of the year.

Once the claims for the five sessions were processed, the Bartlett family would easily meet the deductible.

Further complicating matters, on Dec. 1, the Wyatts switched to Blue Cross Blue Shield of Illinois. Blue Cross agreed to pay the entire cost of William's December treatments — if the family could prove it had met the $2,500 deductible with Humana.

William continued to receive treatments in December, but getting Humana to process the five payments proved difficult.

As the bills continued to mount, the family temporarily halted William's sessions.

After the Problem Solver inquired about the case, Humana processed the outstanding payments.

Wyatt said Monday that all five claims have now been paid.

"It looks like everything is moving forward appropriately," she said.

Also, Blue Cross has processed the claims from December, although the providers are still awaiting those payments.

Perhaps the best news is that with the issues now resolved, William will resume his therapy sessions Thursday, Wyatt said.

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