REINSTATEMENT OF NON-PAYMENT FEES & SHUTOFF POLICIES The suspension of non-payment fees and shutoffs for City of St. Petersburg utility customers that was enacted in March 2020 in response to COVID-19 will be ending. The City will resume the normal policies for termination of utility services due to non-payment and subsequent late fees and termination notice fees, as utilities across the country have done. Find more information below.

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City of St. Petersburg Residential Services include water, reclaimed water, trash and recycling collection, wastewater and stormwater.

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Non-Payment Fees and Shutoff Policies

The suspension of non-payment fees and shutoffs for City of St. Petersburg utility customers that was enacted in March 2020 in response to COVID-19 will be ending. The City will resume the normal policies for termination of utility services due to non-payment and subsequent late fees and termination notice fees, as utilities across the country have done.

Timing

Beginning July 20, 2020, the City will resume assessing late fees. Termination notice fees will follow on July 24, 2020. Termination of service for non-payment will resume on August 3, 2020.

We're Here To Help

The City understands that these are challenging times and has allocated resources to help customers who may be behind on their utility bills. Extended payment arrangements are available, allowing customers to pay their current monthly bill along with a series of 6 monthly installments on their delinquent balance. Active payment arrangements will suspend termination of service for delinquent bill amounts. Customers can call the Utility Customer Service Call Center at 727-893-7341 or email Utility.Bill@stpete.org to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. - 5:00 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees resuming on July 20.

Additionally, the below programs are available for assistance related to COVID-19: