The transition from ITIL 2011 version to ITIL 4

New release or Jump ?!

ITIL Foundation 4 course outline

The ITIL Foundation V4 course is a significant overhaul for the framework that deliver value to business, better customer experience, digital transformation.

ITIL Foundation V4 course has adopt & support Lean, Agile and DevOps models into the framework to manage services in the new, more complex, world.

The new version From Axelos Co. encourages organizations to emphasizes collaboration and communication across the organization and integrates agile and DevOps practices into the framework. ITIL Foundation V4 course expands on the ideas and concepts around creating value, automating processes and improving outcome delivery. The ITIL 4 also focus on good governance, reliability, stability, information security and data security — those concepts will still carry over from ITIL 3 and past versions.

ITIL 4 Foundation Course

ITIL 4 Foundation Course Overview

Provides the learner introduction to the core concepts of ITIL 4

Learn ITIL 4 concepts and terminology, group discussions, case study‐based activities,

Learn the necessary knowledge to pass the certification exam successfully

Achieve good understanding of ITIL 4 principles and their practices

Motivate learners to act as change champions in their organizations

Herotec also Offer ITIL 4 Foundation Online Course

ITIL 4 Foundation Course Agenda:

Day 1 Modules Subject Start End Hours 01 Introduction 09:00 10:00 01:00 02 Key Concept of Service management part 1 10:00 10:30 00:30 Coffee Break 10:30 10:45 00:15 Key Concept of Service management part 2 10:45 11:40 00:55 03 The Guiding Principles Part 1 11:40 12:40 01:00 Lunch 12:40 13:30 00:50 03 The Guiding Principles Part 2 13:30 14:10 00:40 04 The Four Dimensions od service management 14:10 15:20 01:05 Coffee Break 15:20 15:35 00:15 05 The ITIL Service Value System & Service Value Chain part 1 15:35 16:40 01:10 Questions 16:40 17:00 00:20 8 Hours Day 2 Review of Day 1 09:00 09:30 00:30 05 The ITIL Service Value System & Service Value Chain part 2 09:30 10:10 00:40 Coffee Break 10:10 10:25 00:15 06 Overview on ITIL practices Part 1 10:25 11:25 01:00 06 Overview on ITIL practices Part 2 11:25 12:55 01:30 Lunch 12:55 13:45 00:50 06 Overview on ITIL practices Part 3 13:45 15:00 01:15 07 Continual Improvement 15:00 15:15 00:15 Coffee Break 15:15 16:00 00:45 Exam Preparation 16:00 17:00 01:00 8 Hours