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For the second straight day, the company that built Ottawa’s LRT cars has decided not to answer this newspaper’s questions about them.

Any questions at all.

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Alstom SA, based in France, said Wednesday morning that its New York media office dealt with North America and would respond to questions, but later in the day the New York office sent an email saying that OC Transpo would have to do all the talking.

Our questions were based on things the manufacturer would know best, including the history of this and other Alstom models, and we told the company this on Thursday.

Here are the exact questions we asked Alstom:

Has this problem occurred in other Alstom trains? If so, what model(s)?

What is causing it?

How easy or difficult is it to fix?

How long will this take?

We understand that holding a door open causes some sort of device to immobilize the train, for safety. But why can’t it simply be reset once the doors do close — say 15 or 20 seconds later?

Do operators need special training to get the train running again once it is stopped?

Lastly, to what extent do you stand behind your product?

City of Ottawa staff said they could answer one question from the list, about training of operators, but the rest were Alstom’s area of knowledge: “Electric Rail Operators (EROs) are trained to safely operate a train in all operating modes. They are also trained to provide initial troubleshooting, respond to train faults, and to provide initial response to emergencies. They are well trained in each of these aspects and can/do resolve most circumstances without noticeable impact to our service.

“EROs do not perform repairs. They can often reset or clear a fault in order to return service as quickly as possible and minimize impact to customers, but there are some situations that will require the assistance from our maintainers. There are also technicians at our stations throughout Line 1 and EROs have the ability to communicate with them should there be an issue. Our primary goal is to rectify the problem and resume service as quickly as possible.”