Is Capital One down? Bank fixes a glitch that kept some customers from accessing paychecks

Jessica Menton | USA TODAY

Show Caption Hide Caption Capital One breach could hit millions Capital One said that personal information of more than 100 million individuals was compromised in a massive data theft.

Capital One on Friday said it resolved a technical issue that had prevented some of its customers from accessing their accounts and direct deposits earlier in the day.

The glitch threatened to restrict some customers from accessing their latest paychecks. The credit card issuer said on Twitter that the technical issue affected "customer money movement, including direct deposits, and the ability for some customers to access accounts."

Later Friday afternoon, the company tweeted that the issue was fixed, adding that "if you continue to experience any difficulties, please reach out to us. We sincerely apologize for the inconvenience."

Capital One, which also experienced an unexpected outage Sunday on its website and app, told USA Today in a statement that customers "will not be responsible for any fees associated with this issue."

The technical issues impacting some of our services have been resolved. If you continue to experience any difficulties, please reach out to us. We sincerely apologize for the inconvenience. — Capital One (@AskCapitalOne) November 1, 2019

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This marks the latest headwind for Capital One after it disclosed a data breach over the summer. In July, the company said that a hacker accessed personal information from roughly 106 million of its card customers and applicants. Most of the accessed data included information from customers and small businesses that applied for Capital One credit cards between 2005 and early 2019, the bank said.

"While I am grateful that the perpetrator has been caught, I am deeply sorry for what has happened," Richard Fairbank, chairman and chief executive at Capital One, said in a press release in July. "I sincerely apologize for the understandable worry this incident must be causing those affected and I am committed to making it right."

Last week, the company reported weaker-than-expected profits for the third quarter due to several one-time charges from the data breach and a new credit card partnership with Walmart.

Capital One isn't alone in experiencing technical glitches. Chase Bank temporarily experienced a nationwide outage in July that affected some transactions. Back in February, Wells Fargo had an outage that prevented some customers from using its ATMs, mobile and online banking services.

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