After 9 summers, Backyard Ocean is permanently closed. However, were still here to help if you need us. For questions about your Backyard Ocean Frame Pool or Ring Pool Warranty or a frame or ring pool replacement part, please contact the manufacturer directly at 1-800-813-0206 or email them at warranty@polygroup.com . For other inquiries, our customer service email will remain open at support@backyardocean.com