What is your SLA for faulty component replacement? We replace any faulty spare within 4 hours.

Do you provide backup /snapshot? Yes, We provide backup at an additional price. Please contact our staff for more details.

How soon do you provision the dedicated servers? Our SLA is 24 hours. Most of the time, we deliver sooner than this (usually 4 to 6 hours).

Do you offer data loss in case of server failure? No, we don’t take responsibility for the data loss. It is the customer’s responsibility. For more details talk to us.

What RAID do you offer? Our servers are delivered with RAID 1 (SOFT) to provide disk mirroring. In case of a single drive failure, your data will be safe.