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Security Bulletin! Posted by Dave

Posted on April 6, 2017, 3:13 pm NST

dangerous and illegitimate service. Instead, the bad actors offering the service are stealing login credentials for your Neopets account.



In the interest of keeping your account secure, do not download any program offering to skip the CAPTCHAs for you! There's no imminent danger to your account as long as you don't download anything.



And of course, on the topic of security, just a friendly reminder to change your password if you haven't done so in awhile. Don't forget that Jumpstart announced a database hack that occurred several years back—and if you haven't changed your password since then, your account is at risk.



Changing your password also doesn't just go for Neopets, but all of your online accounts! To see if any of your other online accounts have fallen victim, we highly recommend plugging your email into



Stay safe! Follow @jellyneo on Twitter for all the latest #Neopets news! We've received some reports that a special service is being offered to bypass the CAPTCHAs on user and pet lookups. This is aandservice. Instead, the bad actors offering the service are stealing login credentials for your Neopets account.In the interest of keeping your account secure, do not download any program offering to skip the CAPTCHAs for you! There's no imminent danger to your account as long as you don't download anything.And of course, on the topic of security, just a friendly reminder to change your password if you haven't done so in awhile. Don't forget that Jumpstart announced a database hack that occurred several years back—and if you haven't changed your password since then, your account is at risk.Changing your password also doesn't just go for Neopets, but all of your online accounts! To see if any of your other online accounts have fallen victim, we highly recommend plugging your email into HaveIBeenPwned.com , which keeps track of mass-hacking events.Stay safe!

There are 21 comments below. Add yours!

melinda_kacheek , April 6, 2017 3:18 PM NST It seriously only takes a few seconds to do the CAPTCHAS and for someone that like to collect AC stats of my team, I know it can be annoying but downloading third-party programs that guarantee something good in games is always a sign that your personal information is going to be compromised.



Seriously, how lazy or impatient people are getting?!

themeepit32 , April 6, 2017 3:44 PM NST good to know I can click things to prevent this good to know I can click things to prevent this

bennyw , April 6, 2017 4:00 PM NST Thanks for the heads up, JN!



Also, why are folks still trying to steal Neopets accounts? So lame...

dave - JN Staff , April 6, 2017 4:42 PM NST @bennyw: Sadly because people are paying for accounts, items and pets. Anything you see for "sale" on illegitimate cheat sites were stolen from fellow Neopians.

cat , April 6, 2017 5:07 PM NST Wow, I didn't realize that there was even a way to bypass the captchas. I wonder how well it works aside from stealing your info, because if it does and the account stealers are using it anyway to get past the captchas what the heck are the rest of us putting up with captchas for anyway?

fg83 , April 6, 2017 6:20 PM NST @cat this is why it is a good scam, because ppl want it so much to be real that ppl are falling for it. Even you believe.

cay , April 6, 2017 6:57 PM NST Good thing I love recaptchas. Gosh this stuff is scary. I backed up my accounts info when TNT annpunced the security breach. TNT have my full support. This must be a nightmare of an issue for them.

antheia42 , April 6, 2017 11:53 PM NST Thank you for helping to keep us safe! <3

morganjoisle , April 7, 2017 1:11 AM NST @melinda_kacheek: It does not take a few seconds to do captchas if you have noscript and adblock. Captchas refuse to work for me AT ALL without disabling add-ons.



That said I am paranoid about my security, which is why I have noScript, and so I wouldn't download something like that to begin with... but goodness, JN, thank you for posting your warning about this!

crazybeans , April 7, 2017 2:00 AM NST I had received an option to remove captchas on my browser a while ago but thankfully I didn't opt for it. This is crazy! Why can't we just play Neopets with peace, my gosh.



I'm so grateful for the link by the way. My email addresses were apparently compromised :S

cat , April 7, 2017 2:43 AM NST @fg83 - I wouldn't say I want it to be true, more that I'd be a fool to think reCaptcha can't be broken. But yes there are a lot of people annoyed by the captchas.



@isle - you don't have to completely disable noscript, just allow scripts from google to run, which you might as well do anyway since Jellyneo's search function is useless without google.

cosmological , April 7, 2017 4:25 AM NST captchas are annoying but getting my account stolen would be more so. (i'm sick of identifying street signs and shop fronts tho)

dave - JN Staff , April 7, 2017 8:24 AM NST @crazybeans: If you were offered to have CAPTCHAs removed by another user, I highly encourage you to send in the link where it was advertised to Neopets by sending in a ticket. They're trying to gather more information on this.

recklesse , April 7, 2017 10:44 AM NST Thanks JN for bringing people's attention to this idiotic scam. I sort of understand people falling for it because those reCaptchas are dead annoying. On the other hand, the fact that they are so annoying and so ubiquitous makes it unlikely that there's any sort of legitimate workaround. It reminds me of those chancers who phone me 3 times a day offering to fix some sort of virus they've spotted on my computer if I just download some dodgy program they're peddling.



I hope people will pass this on to all their fellow neopians who don't visit here so often. I'm sure it will save a fair few accounts from danger.

crazybeans , April 8, 2017 4:12 AM NST dave - It came up as Pop-up on my browser asking if I wanted to remove captchas. I do have pop-ups blocked though so don't know how it came up. I was either looking at a shop or a petlookup, I can't remember. I'm presently going through my browser history to see if I may come across it again.

atryeu , April 8, 2017 10:56 AM NST I've tried in 2 different up to date, supported browsers for the same error every time across all sites that use the V2 reCaptcha (V1 works fine). I've gone into Safe Mode with Firefox to disable add-ons (adBlock & NoScript) and get the same error. IE doesn't have any add-ons and compatibility view is not enabled. I have no idea why they don't work but too many sites use them and I can't use a single one of those websites that force them They used to work though, so I don't know why they suddenly stopped, nothing ever changed on my end I just wish they'd get rid of them completely. reCaptcha's version 2 doesn't work for me and they give me an error about my browser not being supported (even though it is)I've tried in 2 different up to date, supported browsers for the same error every time across all sites that use the V2 reCaptcha (V1 works fine). I've gone into Safe Mode with Firefox to disable add-ons (adBlock & NoScript) and get the same error. IE doesn't have any add-ons and compatibility view is not enabled. I have no idea why they don't work but too many sites use them and I can't use a single one of those websites that force themThey used to work though, so I don't know why they suddenly stopped, nothing ever changed on my end

dragons_dusk , April 8, 2017 11:40 PM NST Firefox is suddenly saying Neopets isn't secure to use because it's not HTTPS, is just using the site putting our accounts at risk or is this just a new security thing and Neopets hasn't changed?

ummy - JN Staff , April 9, 2017 1:05 AM NST There does not appear to have been any changes on Neopets' end, at least from what users can see. It's just Firefox warning the site is not HTTPS. Premium and NC portions of the site are fortunately.

morganjoisle , April 9, 2017 1:48 AM NST @atryeu: I haven't tried to get captchas to work as extensively as you, atryeu, though I'm thinking it's probably my adblock in addition to noScript that causes me the issues. (I think adblock plus might have one of the google scripts blocked. I'm also thinking it might've been an add-on that was giving me an issue with the item database at one point too. lol In addition to the google scripts that I refuse to leave unblocked. Google doesn't need to know that I visit neopets 90% of my time on the internet!) I am in the same boat as you though in that I am 100% not able to visit pet lookups or userlookups anymore because of reCaptchas, though.

atryeu , April 9, 2017 10:59 AM NST Before that I had tried to set both so they temporarily allowed everything on the page and it still was blocked, but disabling them completely didn't work either so I know that's not my problem. Besides, IE doesn't have add-ons so I know the problem for me is not an add-on



Are you able to load other sites that use the V2 of ReCaptcha's? Do V1 ones work for you (those are the text only ones where you enter the characters that are all wavy or overlayed with something else that you can never read LoL). The V1 works fine for me, it's only V2, and they worked before and then suddenly stopped so I don't know why.



... and I agree about Google. I've heard some bad things about them and privacy and prefer to have nothing to do with them. I feel like we are forced to keep a few of their domains unblo @morganjoisle: Yeah, I eliminated adBlock & NoScript as the problems by trying it in SafeMode where all add-ons are disabled, and I still have the problemBefore that I had tried to set both so they temporarily allowed everything on the page and it still was blocked, but disabling them completely didn't work either so I know that's not my problem. Besides, IE doesn't have add-ons so I know the problem for me is not an add-onAre you able to load other sites that use the V2 of ReCaptcha's? Do V1 ones work for you (those are the text only ones where you enter the characters that are all wavy or overlayed with something else that you can never read LoL). The V1 works fine for me, it's only V2, and they worked before and then suddenly stopped so I don't know why.... and I agree about Google. I've heard some bad things about them and privacy and prefer to have nothing to do with them. I feel like we are forced to keep a few of their domains unblo

atryeu , April 9, 2017 11:03 AM NST haha, message cut off...



"I feel like we are forced to keep a few of their domains unblocked to access sites since so many use some sort of scripts from their site now days".



@dragons_dusk: You probably have the latest Firefox update. In my search to solve my issue I went to the Firefox forum where a lot of people were complaining about the new security feature that alerts you each time you visit a site that's not fully secure.

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