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BENGALURU: A woman who reported that she was abused by a Swiggy delivery boy was sent a ‘sorry’ note and a Rs 200 coupon, prompting her to demand action against the culprit, instead of closing the case with mere apologies. The delivery boy allegedly abused the woman and sought sexual favours from her.

Neha (name changed) on Saturday posted on Facebook that she had ordered food from Swiggy on Thursday.

As the delivery boy arrived, he said something that Neha could not hear properly. As the boy repeated it, it dawned on Neha he was abusing her and asking for sex. “I was taken aback... had to literally snatch my food package from him and shut my door on his face. I was... disgusted to let alone eat, but to even look at the food...,” she said. Neha made a complaint to the customer service and "sorry” and a Rs 200 coupon was what she got as compensation.

On Facebook, Swiggy authorities apologised for the unpleasant experience and sought details for further action.

Swiggy on Tuesday said, "We have contacted the customer and also have extended our full support to the probe (including suspending the delivery partner) and the matter has been resolved with all parties involved.”

While Swiggy said there was miscommunication between the delivery boy and the customer, Neha told TOI that there was no miscommunication and it was clear that he had sought sexual favours. Neha said the issue was resolved only when Swiggy suspended their delivery partner and told her that the Rs 200 coupon was not a compensation for what happened.

