Additional policies and FAQs

We're a husband and wife team working out of our home and we digitize and embroider each patch design ourselves. Please understand that, while we strive to make the highest quality products, each item will have its own individual characteristics that make it one-of-a-kind. Due to the nature of machine embroidery, there may be very slight inconsistencies that are beyond our ability to control. We promise that your item will be as close to the picture representation as we can possibly make it. Also, please be aware that although the iron-on backing is intended to be a permanent bond, certain factors may affect the holding power of the adhesive. If you are bonding to certain synthetic fabrics, or if you plan on using the patch on clothing that will be washed regularly, we recommend stitching around the edge of your patch (either by machine or by hand will do) to add extra durability. (If you need any tips on how to do so, please email us!) we cannot be held responsible for application problems. Please read the care instructions for the item that you will be applying the patch to to ensure successful application.