Roth said early on that she and other staff were dealing with those who were upset by the poem on a "one on one basis," inviting them to come in for a discussion about its meaning. After the poem found its way to someone's Facebook page and began drawing so many comments, both positive and negative, she noticed there "was a problem" that needed to be addressed. The library brought up the subject on a post on its Facebook page, pointing to the "good discussion going both ways," Roth said.