Article Values versus reality: surprising gaps in customer service We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering Chat

Article 3 benefits of proactive engagement Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve Chat

Article Questions to ask when staffing chat Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support Chat

Article How a great customer experience comes from chat support Live chat is one of the fastest and most personal ways to engage with customer service from afar. But that alone won’t define your customers’ experience - consider how they navigate the site, how they engage with support, and where they are on the customer journey. Chat