New orders very recently placed and back-ordered products that have not yet shipped can be canceled by contacting +1 (503) 853-8608 or via email at [email protected], as soon as possible. Orders for items immediately available that have shipped cannot be canceled or modified once they have been shipped. We suggest you follow the return instructions for your order or simply refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives at our warehouse.