Problem initializing graphics mode If you have an error "This graphics mode is not supported" then you'll need to adjust the screen settings for the game. Go to "game configuration" from your Start menu or find the folder with the game files and run "winsetup.exe". From there, lower or raise the "graphics filter" and click "Save and run" to try again. Note: Not all our games allow this adjustment. Sound or music not playing Using the "game configuration" or by running "winsetup.exe" from your game files folder, you can also adjust the primary source for playing back sound and music. You may need to use the option to "Disable MIDI" with some soundcards. Also check your speakers are not muted. Problems with the Windows/start menu shortcut We advise re-installing the game, new shortcuts will be created. Game crashes Oops, sorry! If you saw an error message before or after the game crash, please make a note of it and get in touch with us. We do everything possible before releasing a game to be sure it won't crash and apologize if you have found an error. We will try to fix it for an update.

Download link/problem with my order or payment If the download does not complete or you have similar problems, or any order or payment related questions please get in touch with us. We also do our best to resolve any issues within 7 working days. Hints and tips Perhaps you're stuck in one of the games, need a hint or some tips to keep you progressing? Feel free to get in touch and we'll try and provide you with some pointers! Please remember to tell us which game you're playing, your transaction ID if applicable and any error messages you may encounter when you get in touch! We aim to respond within 48 hours. Due to volume of email we typically only reply to support/business matters.