Returns and exchange details

I care about your positive shopping experience with ZAHRT, so please contact me anytime with questions or concerns about your order. I do my best to provide you with quality service and unique quality items at all times!



I always make sure you receive the item you have purchased in the given time frames, however if a package is lost during transit, a refund or replacement will be offered. A package is not considered lost before at least 30 working days have passed. (per BG post carrier policy)



Packages whose tracking info shows the item was successfully delivered and signed for are not considered lost and will be further followed up and investigated for mistakes or incorrect info, provided by the carrier.



If you want to return // exchange an item for a full refund (minus the shipping costs), please contact me within 7 days of receiving your order.

!!! Custom or personalized orders can't be returned or exchanged unless they arrived damaged or defective.



Exchanges must be of the same or lesser value of the item purchased. If you wish to exchange your item for one at a higher price an invoice with the difference will be sent to you.

Please do not send items back without notifying me first!!! Thank you!

If you wish to exchange an item or return it for a refund (minus shipping costs) please make sure item is packaged properly so it reaches me in its original intact condition.



I always make sure to pack the items carefully so they can reach you in it`s original condition.



For items went missing while in transit or for any other issues with your order, please message me and I will do my best to find the best resolution for you as a customer.



Please note, ZAHRT is not responsible for any customs charges that may occur upon receiving an item in your country. Customs taxes, if any, are solely a buyer's responsibility.