Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:

Having a team member stationed at each store entrance to sanitize carts and baskets between each use.

Frequently cleaning each checklane and providing hand sanitizer.

Rotating the use of checklanes to allow those lanes not in use to be deep cleaned.

Adding payroll hours to support more rigorous cleaning routines.

Installing Plexiglass partitions at checklanes and service desks throughout our stores.

Increasing cleaning and sanitizing routines at Starbucks and cafes in our stores.

We’re also providing team members with face masks and gloves to wear at work and encouraging healthy hygiene habits as guided by the CDC. Given CDC guidance on the role that face masks can play in slowing the spread of the coronavirus and to keep our team and guests safe, we’re requiring team members to wear masks or face coverings when working and requiring guests to wear them while in our stores.

We’re encouraging guests to observe social distancing and remain six feet apart while entering and shopping in our stores through the following measures:

Actively monitoring and, when needed, metering guest traffic to promote social distancing.

Posting signage throughout stores.

Implementing floor signage.

Dedicating team members to ensure guests wait in line at an appropriate distance until they're called to the register, as needed.

Overhead audio messaging in our stores.

We’ve ceased food sampling in our stores and fitting rooms are closed for the time being. However, guests may still use our fitting rooms, or a mother’s room, for nursing if requested.