We know that COVID-19 is creating unprecedented challenges for many eBay sellers, and our thoughts go out to all those affected.

Ebay realizes that flexibility in business operations is essential right now. We want to reassure you that you will not be penalized for being unable to carry out usual operations. We understand there may be situations where you can’t get an item out the door as fast as normal or you have to unexpectedly cancel an order. So in supporting your needs, your Seller Performance Standards will not be negatively impacted during this period.

Your account will be protected from being downgraded from the upcoming March 20th seller performance standard evaluation through July 19th.

For example, if you were a Top Rated Seller on February 20th and your performance over the next evaluation period would have moved you down to Above Standard, you will now automatically retain your Top Rated status. If you were Above Standard on February 20th and your performance over this period would have moved you to Below Standard, you will now automatically remain Above Standard.

That said, if your performance improves your status over any evaluation period, you will still move up as expected.

As always, it’s important that we deliver the best possible buyer experience. Please make sure you continue to deliver a great product aligned to your buyer’s expectations. If you’re not able to fulfill orders at any time, please let potential buyers know by putting your store in vacation mode.

We are committed to helping you navigate this constantly changing situation and please continue to check back on the Community for further updates.

Stay safe, and thank you for selling on eBay.