LAKELAND, Fla. (FOX 13) – The Florida Fire Chiefs Association is launching an independent investigation into what happened the night Lorretta Pickard died in her burning Lakeland home.

“I want to restore the faith of the community that we have a quality fire and rescue operation here in Polk County,” said Polk Commission Chair George Lindsey. ”I don’t want this one horrible tragic event to define this department.”

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The probe by the Florida Fire Chiefs is the fourth investigation into what may have possibly gone wrong. The Polk County Sheriff’s Office, Fire Marshall’s Office, and Polk County Fire Rescue are already investigating.

When the final document is compiled with information from all the investigations, changes could be made to how cases like this are handled at every level.

Almost immediately after the fire, the Polk County Sheriff’s Office, which is responsible for the 911 calls, enhanced one of its protocols. The night of the fire, the dispatcher talking to Pickard only told her to get out of the house twice.

Under the new rules, a dispatcher would have to repeat that suggestion every 30 seconds. A supervisor would be called over to monitor the situation until the person got out or the phone call ended.

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