How do you take those people and put them together on a team with a common problem? Here's the designer who has the right aesthetic, something that matches the brand value, and here's the ethnographer who can say that this is who the customer is today, and this is what the design experience will need to look like, from a marketing standpoint, to communicate something to that customer.

The "lab" part of Mountain Lab is really the assembly. What are all the things that go in the pot to make the special sauce? It's putting those things together.

Twilley: And what's the product at the end? A recommendation? A prototype?

McGuire: It's a mix of things. We've done things as simple as assembling business plans for startup companies, so they can go out and receive their second or third level of funding, to actually creating design briefs and pricing metrics, all the way through to completed design packages presented back for line review. Our main focus is not just what the solution is now, but what the solution will be--how things are changing, and how you know what customers need--that incremental step of asking "What does this look like in phases A, B, C and D?"

Manaugh: Finally, how does the internal structure of Mountain Lab work?

McGuire: It's a revolving door. I'm the only constant within the Mountain Lab today. I would say that there are eight to ten people who, on any given week, are part of my regular repertoire of who I go to. Some I go to more than others, but, at this point, everyone is independent.

In Steven Johnson's book, Where Good Ideas Come From, he talks about the coffee shops of the Renaissance period. For me, a lot of what Mountain Lab is about is having that kind of network of people--I know that I want to have these eight people around the coffee table to share ideas. And, on the next project, or even the next phase of the same project, it might be that these four need to stay, but then we need fresh insight from these other four. And we keep changing it up. There are times where I'm not part of the conversation at all. I may be introducing two or three people, setting the stage for their dialogue, but then just taking what they've reported back out and adding it into another dialogue next year.

That's part of what allows me to live in the Eastern Sierra. I live in the middle of nowhere, where nobody I work with lives, but I also live in a place that, in my industry, is deeply rooted with all the customers I work with. So technology allows me to move well beyond the Eastern Sierra, but my proximity to the end-user here allows me to stay really focused on being close to what they do and what they need.

I didn't think, though, when I started the Mountain Lab, that it was going to be quite the way it's been. I thought there would be a lot more design work being done in-house with people. The virtual nature of the teams, and the success we've found in that virtual collaboration, has surprised me. I've also been really surprised--pleasantly surprised--by the people I've been able to connect with. I didn't, in my wildest dreams, ever think I was going to have some of these opportunities twenty years ago, when I first got into the outdoor industry.