You may have read my post yesterday regarding upgrading your VCSA 6.0 U2 appliance to 6.5 GA and how easy it is. Everything had gone great in my testing as well as with the environment I had upgraded in order to write that article. However, I went to upgrade another environment this evening and encountered the following error message at the top of the VCSA upgrade screen:

A problem occurred while getting data from the source vCenter Server.

That’s all it said – hopefully VMware will trap this error a little better in the future. The installer allows you to dump a log file out named, for instance, installer-20161115-213709817.log. Opening that log doesn’t yield a whole lot of useful information:

2016-11-16T02:42:14.629Z – debug: initiateFileTransferFromGuest error: ServerFaultCode: A general system error occurred: vix error codes = (1, 4294967290). 2016-11-16T02:42:14.630Z – debug: Failed to get fileTransferInfo:ServerFaultCode: A general system error occurred: vix error codes = (1, 4294967290). 2016-11-16T02:42:14.630Z – debug: Failed to get url of file in guest vm:ServerFaultCode: A general system error occurred: vix error codes = (1, 4294967290). 2016-11-16T02:42:14.631Z – error: Error in getting fileData for nodeType. Error: ServerFaultCode: A general system error occurred: vix error codes = (1, 4294967290). 2016-11-16T02:42:14.631Z – error: Failed to read the nodetype, Error: A general system error occurred: vix error codes = (1, 4294967290). 2016-11-16T02:42:14.631Z – error: sourcePrecheck: error in getting source Info: ServerFaultCode: A general system error occurred: vix error codes = (1, 4294967290).

Pretty generic unfortunately. I spent some time searching the (still very new) documentation and didn’t come up with anything. I found a thread on the VMware community forums and found another user with the same issue. Turns out, he reset his source VCSA appliance root password and that was that.

After resetting my source VCSA root password I was able to retry the install and moved along without issue. Perfect! I wish the error out of the VCSA upgrade process would have reported some issue with the root credentials of the appliance, but hey, this thing is still pretty new.

Hope this helps!

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