Backstory:



I ordered a red LR AWD on 12/3. On 12/21, I took delivery at the Carlsbad DC. Upon inspection at the DC, I noticed there were at least a dozen paint defects all over the car except rear bumper, from paint chips, bubbling in the clear coat, and debris stuck in the clear coat. There was also some scratches in the interior.



I took pictures of ever defect and shown it to the delivery guy as well as the SC manager who put it on a due bill. My SC POC also came out in which I expressed my concern that I did not want to bring the car back and would rather leave it here until it's fixed since I live far away and did not want to risk having the paint get more paint chips from driving since I was planning to get it fully wrapped when I left the DC.



He agreed, but told me the defects would not be assessed until 12/30 (today) because the body shop was closed during Christmas week. I uncomfortably agreed even though I knew it would be past the 7 day return policy, but I didn't think the defects would be much of an issue to fix.



Today I visited the body shop to show them exactly where all the defects were because the due bill description was fairly vague. The owner of the body shop told me some of the defects require re-painting over, like the door and trunk lid while the other areas can be sanded down and polished, but it won't 100% be perfect and some discoloration will likely be there permanently.



Right then, I was very concern that there's gonna be weird spots all over my car, and even though he said it is very noticeable, my eyes will still be glare at it like a hawk since I know where it is every time I walk by it. I told him to contact my SC POC and explain the details.



I get an email from my SC POC soon stating that he would order a new front fascia, while allowing the body shop to paint the needed areas and touch up the others. He vehemently expressed that the touch up will be nearly impossible to notice, and would like to advise me on what to do.



I went directly back to the SC to see him and expressed my concerns about how the newly painted panels might not have the same color tone as the original paint, and it might appear brighter then the rest. I also told him even if the touch up is nearly impossible to see, I'll still know that it's there.



I expressed that if I'm paying $60k for a brand new car, it should be in flawless condition, or at least with a couple minor issues, but not a dozen. I asked him politely if he can find another car and swap mine, even though I took delivery of my car already, and it was past the 7 day return policy, and even though I might lose the tax credit. I would rather have a better condition car then get the tax credit. He said he would talk with his managers and see what can be done, but he made no promises. I thanked him for trying to remedy the situation to ensure I was a happy customer.



Am I being unreasonable here by not accepting the work and instead requesting another car swap?



My main concern, as mentioned above, is the paint tone being different with the rest of the body, and all the blemishes from the touch-up.



Anybody have experience with getting their M3 repainted or touched up can enlighten me on whether they still see the aftermath of the work?

Click to expand...