"Imagine someone who you've never met, who doesn't know you, coming to you for help, then attacking you, verbally attacking you, threatening you."

This is the daily reality for paramedics and emergency control staff, who have shared their harrowing experiences in a video released by NSW Ambulance to shine a light on their abuse.

"I have been punched, kicked, spat in the face," said one person in the video.

"We’re there to help. So why hurt us?" asked another.