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A customer at an upmarket department store has created a social media stir by criticising a shop assistant's informal manner.

The shopper was less-than-pleased and aired their displeasure on a review site.

But the irate visitor to the new Cheltenham John Lewis outlet should have made sure their own use of language was in order before lambasting the informal response of the employee.

(Image: (Image: Rob Jenkins))

The review starts: "I am very disappointed at how the shop assistants spoke to me today."

Now you may think you know what is coming next: perhaps the customer felt the shop assistant was rude to them?

However, the review continues: "Saying quid when quoting a price is unexceptable (sic) in any shop.

"I expect better from John Lewis."

(Image: (Image: via Google Reviews))

The shopper's post was subsequently shared on Twitter by Cheltenham Problems with the tag line: "As for us, Donna, we're so disappointed in how you've chosen to spell 'unacceptable," and has since had a number of retweets and likes on the social media platform.

Another user commented: "Good grief. What century were you born in??? Shop assistants are not servants."

While others confessed that they weren't sure whether the review itself was tongue-in-cheek, GloucestershireLive reports.

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John Lewis was approached for comment.

The Cheltenham store opened its door nine months ago and many customers have taken to the internet to share their insight and opinion on the new shop.

Most people have rated it highly with the store averaging 4.1 out of five stars on Google Reviews.

But obviously, you can't please all of the people all of the time.

* What do you think? Is quid an acceptable replacement for pound?