Widespread COVID-19 testing may be an obvious way to control an outbreak in a long-term care facility. But communication among the facility’s staff, its residents and the residents’ family members is crucial, too. A new study led by Carl Shrader, a physician and researcher in the Department of Family Medicine in the West Virginia University School of Medicine, revealed the role that communication played in quashing a COVID-19 outbreak at Sundale, a long-term care facility in Morgantown.