Mother vents her disgust after children come out of ball pool covered in excrement “The most concerning part is staff were aware it was in there and did not clean or shut it.”

A mother from Hull has vented her frustration and disgust after her daughter and niece came out of soft-play area covered in excrement.

Natalie Hazell, who took her two-year-old daughter and three-year-old niece to play area Monkey Bizniss, claims both of the children emerged from the ball pool covered in faeces shortly after getting there on Wednesday.

Ms Hazell claims that the staff at the play area were slow to react when approached about the issue – and that one of the staff members told her they were “not a laundrette” when asked if the company could compensate her for clean clothes for her children after the incident.

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“The most concerning part is staff were aware it was in there and did not clean or shut it and they still haven’t shut the play area.” Miss Hazell, from Driffield, told Hull Live.

‘It’s absolutely disgusting’

“Who knows how many kids have traipsed it around the play area. It could be everywhere. It’s absolutely disgusting.”

Ms Hazell says she had met up with her sister at the soft play area and their children had only been playing in the ball pool for three minutes before the incident.

“We rushed them to the toilets to get them clean straight away” she told Hull Live.

“When I told staff what had happened they refused to give us any money to get the children something else to wear.

“They said there was nothing they could do about it and that they were not a launderette.”

iNews has approached Monkey Bizniss for comment. Ms Hazell told i on Saturday there had been no updates since the incident.