The Santa Clara County Fire Department wants feedback from the people it serves.

Residents of Campbell, Cupertino, Los Gatos, Los Altos, Los Altos Hills, Monte Sereno, Saratoga and unincorporated areas of the county are being asked to participate in two workshops that will focus on the fire department’s communication with residents and what could be done to improve it, according to Bill Murphy, fire captain and public information officer.

On Feb. 27 a workshop will be held in Campbell at the Home Church, 1711 Winchester Blvd. from 5:30 to 8 p.m. A second workshop will be on Feb. 28 at the Garden House, 400 University Ave. in Los Altos from 9:30 a.m. to noon. Registration is not required to attend the workshops.

Workshops with a focus on communication with residents are a first for the department.

“We want to find a way to communicate effectively with people every day and if there are some things we need to improve on,” Murphy said. “It’s going to be interesting to see how people prefer to communicate with us.”

Feedback from the workshops will be given to the department’s communication task force to develop a plan on effective communication methods the fire department could implement, according to Murphy.

Murphy said the plan could be completed in the middle of the year.

The effort is a top priority in the department’s strategic plan, which guides the department through five years of direction, objectives and effective use of resources. The department is in the middle of a strategic plan spanning 2014-2019.

“In the last year or two we’ve redone our website, implemented social media use and have made a Nextdoor account,” Murphy said, adding the department has used those to share information during emergency and non-emergency situations.

During the week of Feb. 6-10, the department posted on Facebook and Twitter information about the closure of roads and highways due to recent storms.

“We’re taking a proactive step here in making sure the best information gets out to people in a way that they’ll see it,” Murphy said.

At the workshops, participants will also see the department’s newest fire engine, which is designed to access open space areas and a variety of terrain, Murphy said.

The department has received three of the new engines.

Residents unable to attend one of the workshops can take an online survey instead.

To take the survey, visit bit.ly/SCCFD