One year on, Wisam's family still has not received their visas. "My family sold everything, house, car, belongings, because they were told they didn't need to stay," Wisam told me. "Now they are living in limbo. There is danger every day. When we call [the U.S. consular agency] the response is always the same — still pending, check back in six months. They don't even have any updates.