It’s hard to be a newbie in the VPN market. Too many providers to choose from and too much information what is good or bad. And if you don’t have a clue what do you need, you just get lost in a sea of VPNs. As a newbie, you need to choose the most reliable but simple option, otherwise you’ll just be doomed.

What a newbie should look at? Well, first of all, the VPN should be simple and user-friendly. Why? So new users won’t need to spend their precious time on trying to figure out how to connect to a server or reach customer support. From this, another important feature comes to mind — customer support. A newbie needs someone to have their back when all they want to do is throw their computer out of the window. A responsive and helpful customer support is a really significant feature of a VPN. So which VPNs do actually provide these features?

In my experience there are few of them:

The descriptions of the chosen VPNs:

Surfshark

This VPN is a real sweetheart for new users and stands out with its simple design. Everything you need, you will find real quick. Surfshark has the most important and relevant VPN functions like a no logs policy, the ability to stream as well as servers in the most popular countries in one place. You can connect and make yourself secure with just one click. If you feel like you need some guidance, you can always contact their friendly customer support through email or live chat in their app or home page, and they will get back to you in seconds.

You can get Surfshark cheaper by clicking this link and getting a 72% discount on 2-year plan:

https://surfshark.com/?coupon=SHARKDEAL2Y

Or you can apply the discount code ‘sharkdeal2y’ in the payment detail section.

GooseVPN

I guess animal VPNs know how to make their customers happy because Goose VPN is a joy for newbies. They have a minimalist, easy to navigate app, where with one click you can enable the VPN. You can also contact their customer support in various ways, through live chat or email. But sometimes, it takes time for them to respond, so be patient.

TunnelBear

And here we have yet another animal named VPN (I don’t know why but I love this idea calling VPNs animals). This is the cutest VPN I saw, even waiting for the app to load is fun, because you can admire their cute bear design which asks you to wait. Again, it is a very user-friendly, easy to use VPN. The only questionable thing about them is that they are owned by McAfee (they are pretty shady and based in the US, where data retention laws exist). Overall it’s a pretty neat VPN for newbies.

ZenMate

Not that cute, but still a good VPN, attracting customers with its simplicity and clarity. They are surely fast, secure and easy (just as they state it in their page), the only thing I’m missing is quality in their customer support, they are really not that responsive and have no live chat. So if you encounter any problems, you will need to wait or find VPN guru friends.

Conclusion

These are the VPNs that are the most user-friendly and are a perfect fit for VPN newbies. Easy to use VPNs with a responsive and friendly customer support is a must for new users in order to make their VPN experience much easier. But users must not forget that VPN’s main purpose is security, so they need to look for VPNs that don’t log their data, don’t leak, will protect them online and make them anonymous.