JACKSONVILLE, Fla. (AP) — A Kentucky woman is sending out what she calls an “urgent plea” after a box containing her mother’s cremated remains went missing after she mailed it to her sister in Florida.

On Sept. 9., Amy Redford of La Grange, Kentucky, sent the box via the U.S. Postal Service to what she thought was her sister’s address in Jacksonville, The Florida Times-Union reported. The box, which bore a bright red label saying, “CREMATED REMAINS,” was delivered the next day.