This involves learning how to respond to negative conversations, receiving customer feedback, counteracting misleading trends and restoring brand faith. In addition to this, students are taught how to listen online whenever your brand or company name is mentioned using tools such as Google Alerts, Social Mention, Simplify360, etc. The most crucial aspect of our ORM course involves a hands on Crisis Management training. This is a strenuous exercise that helps students cope with a massive online crisis at the hands of the brand, agency or customer. It trains students to estimate the extent of the problem, respond appropriately to mitigate risks, and finally curb and rectify the damage done. Lastly, the ORM instructor takes the students through some industry case studies which is the final step to consolidating the student’s learnings.Successful completion of our Online Reputation Management course will provide you with an ORM certification that is sure to stand you in good stead for a job in ORM firm or Digital agency. If you wish to learn ORM, IIDE’s Online Reputation Management course is your solution.

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