IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 6,500 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.

RRRP client quote of the week:

“My Veteran Transition Manager talked me out of a bad mood. I am willing to look to the future. I went from little hope to some hope.”

Overall Impact Metrics:

Total Cases: 6,591

All Referrals: 7,788

Total Benefits Received: 1,475

RRRP Customer Service Rating: 4.52*

RRRP Partner Quality Rating: 4.03*

Average Client Stress Level at Intake: 4.35*

Average Reduction in Stress Level at Conclusion: 0.76*

(* On a scale of 1 to 5)

RRRP Gender Breakdown:

82% male (1,709 cases)

18% female (387 cases)

RRRP Client Average Age: 39

Weekly Caseload Metrics:

New Cases This Week: 52

New Referrals This Week: 72

Top 5 Referral Areas:

• Financial Assistance: 30

• Legal: 10

• Suicide and Mental Health: 9

• Homelessness: 7

• Community: 5

Highest Rated Resources:

Chapter 33 Post 9/11 GI Bill: 4.94*

SSVF – People Assisting the Homeless (PATH): 4.91*

Hire Heroes: 4.76*

(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:

Council of Review Boards (NAVY)

RRRP legal

Vet Center – New Orleans, LA

Total Referrals by Referral Type





Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating





Average Stress Level at Intake

Average Change in Stress Level at Conclusion

Record Count – Open Cases by Location





Total Cases (veterans and family members) Opened by Week (Last 4)





Cases by Month for Last 12 Months





Numbers of Referrals to Program Partners in Last 4 Weeks



Number of Referral in Past Week





IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.



