FREQUENTLY ASKED QUESTIONS

Q: When will this take effect?

A: We plan to update SimplePlanes for PC/Mac next week to require a subscription to continue playing. The iOS and Android versions will be updated soon after.

Q: Is this using new video game streaming technology?

A: No, this is not streaming. The game will be updated on your device soon to lock its current feature set to your level of subscription, but the game will run locally on your device so you can enjoy the smoothest experience possible.

Q: I have already purchased SimplePlanes, do I need to also purchase a subscription?

A: You will need to purchase a subscription in order to continue playing.

Q: Will I be able to play SimplePlanes without being connected to the internet.

A: Constant internet connection will be required so the game can verify your current subscription status.

Q: Can I cancel my subscription at any time?

A: Yes, you can cancel at anytime, but you will lose access to SimplePlanes and all of the airplanes saved on your device until you renew your subscription.

Q: How do I cancel my subscription?

A: You can email us at subscriptions@jundroo.com. Please allow 2-4 weeks to process your cancellation. You can instantly renew your subscription at anytime after cancelling.

Q: Will new content be created as part of this change?

A: We do not have plans to add new content at this time.

Q: Why are you making this change?

A: The intent of a subscription model is to continue to provide customer support and offset the rising cost of toilet paper and server hardware.

Q: Will mod support still be available?

A: Mods will be supported for PC/Mac on the Enhanced level for $0.99 per mod. Ultra subscribers will have access to unlimited mods at no extra cost. Mods will not be supported on the Basic level.

Q: Is this an April Fool's joke?

A: Yes