So all of a sudden because they are telling you the truth, your deciding to give up on Fizz? You asked them a question and that is the answer, you must have been expecting this answer since shortcodes have been an issue since square one of the release of Fizz to the public. I understand it may be frustrating but when you signed up, you acknowledged that there would be shortcode issues, it's written in plain sight. I do understand from your point of view that it may seem hopeless, but if you aren't happy with the service you are getting right now, then use another provider for the time being then you can come back later. My intention in writing this wasn't to be rude. Just to point out a few facts since there has been alot going on regarding shortcodes lately.