Do you offer SLA?

Yes. For US location for all the above said plans are SLAs supported. Minimum 2% penalty or maximum to 50% of the amount paid for plan. You cannot expect a refund of more than what you have paid for the Plan. If, the VPS is unreachable for 1 hr, a penalty of 2% is claimable provided that it is not down due to heavy usage, out of RAM, mis-configuration of VPS, or anything which is not in our control.