People – Talent Acquisition & Training

Our HR team initiated campus hiring and headhunting to on-board banking enthusiasts for customer assistance. With customer oriented training, we educated them about the nitty gritty of payments bank & on-boarding process. This prepared them to handle inquisitiveness of customers for a banking system, which was new & unknown so far. With training sessions focused to get results beyond registrations, the execs were trained to hone their upsell & cross-sell pitch to make users embrace instant account opening & start making transactions. Post training, they took a test and got certified for customer assistance. By conducting regular huddles initially in the process, we helped execs reduce lapses in customer handling and address recurrent queries aptly.