Commuters at the NJ Transit train station in Hamilton say they are locked out of the station on a regular basis because the door is not open early enough.

NJ Transit blames Dunkin Donuts which has a location inside the station. According to NJ Transit, a donut shop employee is responsible for opening the station entrance.

In response to a tweet complaining about the lack of accessibility, Dunkin Donuts wrote:

"Hi Steve, like previously stated, Dunkin Donuts is responsible for opening the doors in the morning at Hamilton station. NJT has spoken to the vendor multiple times. If you would like to file a formal complaint, use the link below. -TB"

The answer left many commuters outraged and they took to Twitter to slam the transit agency. Many questioned why a donut shop was responsible for opening a train station?

Dunkin Donuts did not respond to requests for comment.


The store opens at about 4:30 a.m.

NJ Transit says the ticket window opens at 6 a.m.

"NJ TRANSIT has an arrangement with Dunkin Donuts that allows the vendor access to Hamilton station to prepare for business before the station’s ticket window officially opens at 6 a.m. On occasion, staff of Dunkin Donuts, as a courtesy to customers, has unlocked the station doors to allow for entry. However, the station’s Ticket Office hours of operation start at 6 am Monday through Friday. Additionally, there is a small area of Hamilton station where customers can stand protected from the weather elements 24 hours a day, seven days a week."