Passengers report being stuck on Disney's new Skyliner gondolas Saturday night Share Shares Copy Link Copy

Hide Transcript Show Transcript

KELSI: THE PEOPLE I TALKED TO TODAY TELL ME THEY ARE EXCITED TO FINALLY BE OFF THE SKY LINER. MANY WERE TRAPPED FOR MORE THAN THREE HOURS. THEY SAY THEY ARE GLAD NO ONE WAS HURT BUT THEY ARE FRUSTRATED WITH THE LACK OF COMMUNICATION THEY SAY DISNEY OFFICIALS HAD WITH THEM WHILE THEY WERE STUCK ON THE RIDE. IT ALL STARTED AROUND 8:00 LAST NIGHT, WHEN PEOPLE ONBOARD THE GONDOLAS SAY THE SKYLINER CAME TO AN ABRUPT STOP, TRAPPING THE DOZENS OF PEOPLE INSIDE THE GONDOLAS HANGING MORE THAN 50 FEET IN THE AIR. MANY PEOPLE SAY THEY WERE TRAPPED FOR MORE THAN THREE HOURS WITH NOTHING BUT A SMALL EMERGENCY KIT THAT ONLY HAD A FEW WATER BOTTLES AND OTHER BASIC SUPPLIES. IN VIDEO SENT TO US BY SOME OF THE PEOPLE TRAPPED, YOU COULD SEE FIREFIGHTERS ON SCENE, USING A LIFT TO TRY AND RESCUE SOME OF THE PEOPLE STUCK IN THE GONDOLAS. I SPOKE WITH A WOMAN TODAY WHO I HAD SPOKEN WITH LAST NIGHT WHEN SHE WAS STUCK INSIDE THE GONDOLA. SHE TOLD ME HER FAMILY WAS STUCK ON THE SKYLINER UNTIL AROUND 11:15. SHE SAYS AROUND THEN THE SKYLINER STARTED MOVING AGAIN AND THEY WERE FINALLY ABLE TO GET OFF AT THE NEXT PLATFORM. >> WE GOT BACK INTO THE STATION, NO ISSUES. EVERYTHING SEEMED TO BE OPERATING FINE. CASTMEMBERS WERE HANDING US WATER. SUPER SUPPORTIVE, REALLY RALLYING AROUND ALL THE GUESTS AND THEY TOOK DOWN OUR INFORMATION SO THEY COULD GET IN CONTACT WITH U KELSI: IN A STATEMENT SENT OUT BY DISNEY, OFFICIALS ONLY SAID THAT THE SKYLINER "EXPERIENCED AN UNEXPECTED DOWNTIME SATURDAY EVENING. AND AS A RESULT WILL BE CLOSED UNTIL FURTHER NOTICE." WE DO NOT KNOW IF ANYONE WAS INJURED, BUT MANY PEOPLE I SPOKE WITH SAID THEY ARE FRUSTRATED AND THEY DO NOT KNOW WHAT WENT WRONG AND THEY ARE NERVOUS ABOUT GETTING BACK ON THE RIDE, NOT KNOWING.

SIGN UP FOR BREAKING NEWS Get local stories sent straight to your inbox as news breaks. Submit Privacy Notice