Dear Ludia-

When I was first introduced to this game over a year ago I immediately fell in love. I am not one to get into mobile games, but my love of dinosaurs and all things Jurassic Park got me hooked. I remember the joy and excitement of finding new creatures and trying to figure out what to do with my team. Then I joined the forums and found a community of like-minded players and people that were fun and helpful and made me feel like I belonged.

A lot has changed since the beginning and there are still things I truly enjoy about the game. I still love running scents and getting excited to find that dino I was hoping for. I get excited to see the weekly themes on Sunday so I can plan out my week. I love the feeling of accomplishment when I am able to finally get another level on a dino on my team. And even though Boosts have changed things a LOT, I still enjoy the arena. Especially when it is just good gameplay from me and my opponent. Getting to that next arena and those next levels of rewards is a fantastic feeling.

But this game isn’t perfect, and I know that. There are plenty of things I (and we as players) would like to see improved. We have asked for alliance leader tools since their introduction 5 patches ago. The bugs in the arena and on the map make the game unplayable for many. Even bugs that have previously been fixed seem to crop right back up again (like the sanctuary screen). The players continue to ask for these changes or report these bugs, but it often feels like it is falling on deaf ears. So are you listening to us?

Speaking from many players I can say this: Communication goes a long way. I am not a developer and I understand bugs and glitches happen, but it’s the lack of communication about a lot of these problems that make the community upset.

Another mobile game I play does a “Community Update” to the players every 2-3 weeks. In it they address any big concerns that have been brought up by the community, what has been fixed, and what and bugs are still being worked on. There are things that haven’t been fixed yet but they at least acknowledge they are being worked on.

This small change might make a big difference in the eyes of the community. Just let us know you are listening to us and you hear us and are actively working on the game that we obviously all love or we wouldn’t be here otherwise.