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As scores of his compatriots climbed off an evacuation flight from Wuhan, China, on Friday, Qi (Kevin) Jin was still languishing at ground zero of the coronavirus outbreak — and feeling decidedly abandoned.

The Canadian citizen based in Toronto says he has registered repeatedly with Global Affairs Canada, but heard next to nothing from the department about planes out of Wuhan, where he’s visiting his mother.

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His first contact with one of its officials was Wednesday, when he called Canada’s consulate in Shanghai, only to be routed to a number in Ottawa. The person he talked to there said the evacuation plane simply had no room left. There was no mention at all of an American flight that made more than 40 seats available to Candians.

Jin said he’s heard nothing since, as he grows increasingly frustrated by the lack of information from his government.