For all products from Europe and the US we offer delivery within five working days from the time your order has been placed and confirmed from our sellers.

Please note that all international deliveries are also subject to Customs clearance, while we endeavor to deliver your order within 5 working days, if your order has been held up by customs inspection, iTS Cooler will communicate with our clearing agent to assist customs for a speedy clearances of your goods and will keep you informed throughout this process.

iTS COOLER will guarantee that any good which have been ordered from our international suppliers and have found to have excess duty iTS Cooler will pay all excess charges and you will not be liable for any excess fess whatsoever.

iTS COOLER endeavor to supply you your products which are of the highest quality and your correct size. However we also understand that at times through no fault of iTS COOLER or our suppliers, some products may not on occasions meet the desired size or quality you would expect. If this situation arise we offer a 14 day money back guarantee subject to our Terms And Conditions. Please watch our FAQ video which will show you how we expect any returns to be sent back to us.