Jolla is all hands on shipping and SW updates. Sorry there have been issues, but we really care and are doing everything possible. <3 #jolla — Marc Dillon (@MarcDillonDotFi) December 10, 2013

With that tweet, even if you weren’t aware you’re gonna understand that there is something going on regarding Jolla’s product shipments to the customers.

@teunwinters @JollaHQ I have been traveling for days, sorry for the issues. We are doing our best to ship as fast as we can. — Marc Dillon (@MarcDillonDotFi) December 10, 2013

There has been some negativity going on after DNA announced that they are going to start selling Jolla phone or rather say delivering the phones to the 2nd wave customers via their stores all over Finland before the first wavers receive their phones despite some people who have already received it via post inside Finland. Well at first there is this thread on TMO regarding Jolla Tracking Numbers

which turned out to be one of those long threads until finally Carol Chen (@cybette) went there and replied so people can get a more clear vision about this matter:

Then this came along:

Shipments of EU and FIN pre-orders are well underway and continue as quickly as possible. DNA sales begin this week with a limited supply. — Jolla (@JollaHQ) December 10, 2013

Then right afterwards there was an update in the FAQ section of Jolla webshop saying:

“Why are sales starting for everyone before all pre-orders have been delivered?

Shipments to EU and FIN pre-order customers are well underway and continue as quickly as possible. DNA Kauppa will also start selling a limited number of phones to Finland based customers this week.

After we scheduled the sales start with DNA we encountered some unexpected technical problems in the shipping process for pre-order customers. In good faith with DNA, we postponed the DNA sales start to try to recover from the situation.

This delay was not enough to compensate for the technical issues. In our estimation it did not make sense for anyone to prolong the delay any further.

Unfortunately one consequence is that a small amount of devices will be available thru DNA shops in Finland before all mail deliveries reach every pre-order customer

If you have completed your purchase by the 2nd of December you will get your Jolla in December. We are unable to provide you with exact delivery times. We’re doing our best to serve the pre-order customers as quickly as possible. Due to the aforementioned technical problems in the shipping process a small portion of pre-orders will be delayed. You will receive a notification with more details when your device has been shipped.

We sincerely apologize for any delays and thank you for your patience.”

Then the next question being:

“How are you dealing with shipping the pre-orders?

Shipment are being handled as follows:

Finnish pre-orders from first campaign in May.

Remaining EU pre-orders and second-wave pre-orders.

If you have completed your purchase by the 2nd of December you will get your Jolla in December. We’re doing our best to serve the pre-order customers as quickly as possible. Due to technical problems in the shipping process a small portion of pre-orders may be delayed. Therefore we are not able to provide you with an exact delivery date at the moment. You will receive a notification with more details when your device has been shipped.

We sincerely apologize for any delays and thank you for your patience. We are very grateful to all our pre-order customers who have supported us from the start. Jolla could not have made it so far without you, it’s a joint adventure – bear with us!”

With all that said, I’m going to finish the post and thank you all in advance for understanding the situation and bearing with Jolla. I guess most of you will receive your phones before Christmas hopefully.

Cheers.