75-Year-Old Woman Takes Hammer to Comcast Office 'What the hell, I'm 75!' says woman... 75-year-old Mona Shaw was angry after constant delays and broken promises derailed her Comcast Triple Play installation. Her solution? The woman took a hammer to a local payment center (via) and smashed a support rep's keyboard, monitor and telephone. "Have I got your attention now?" asked the woman, who was arrested for disorderly conduct after her not so Comcastic experience.

quote: "I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Mona said. "I figured, 'Hey my telephone is screwed up, so is yours.'". . . "It's totally not like me to do stuff like this," she said. "But it is so irresponsible and so disrespectful [what they did]. I can't think of any company reacting that way. It's like they got you in their clutches and they'll do what they damn well please." Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many." Comcast's suggestion here is that this woman's level of frustration is an isolated incident, when that's clearly supposed to be working to resolve. Shaw's problems with Comcast started when she wanted to upgrade her service. After missing an all-day service appointment, Comcast showed up two days later but left the job unfinished and the family unable to make outgoing calls. After several calls, a visit to Comcast and complaints to the local regulators, their service stopped working altogether. So Mona took a trip:Comcast issued a statement sayingComcast's suggestion here is that this woman's level of frustration is an isolated incident, when that's clearly not the case . Missed all day appointments in particular are a nasty sticking point Comcast wasto be working to resolve.







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Most recommended from 195 comments

caco

Premium Member

join:2005-03-10

Whittier, AK 3 recommendations caco Premium Member Throw her ass in jail! So lets encourage everybody that has a service issue to get a hammer and go Thor on some equipment. Crazy hag!

burgerwars

join:2004-09-11

Northridge, CA 2 recommendations burgerwars Member Double Standard Since she's a 75 year old woman, she's smiling for the cameras and being treated like a hero. I bet if I went into my local Time Warner office and started swinging a hammer around, saying I was "mad as hell" because my service wasn't connected, I would still be sitting in jail, and would be no hero. I don't know about her community, but where I am, the LAPD would probably have been called with the SWAT team surrounding the building to arrest a madman.

N3OGH

Yo Soy Col. "Bat" Guano

Premium Member

join:2003-11-11

Philly burbs 2 recommendations N3OGH Premium Member Crazy broad.... This nut should be locked up.



Sorry folks, but this isn't how people in civilized society are supposed to act. Can you imagine the example this woman is setting for her grandchildren?



If things don't go your way, grab a hammer, and smash shit.



It's totally absurd!



Frankly, the people working at the Comcast office should have called the cops. They should have tazered her crazy ass, and she should have been committed for a psychological evaluation.



I can hear it now..



Don't taze me BRO Sonny.



OW! ow! ow! ow!



Sorry, old age isn't an excuse to behave like a madman. If I would've done the same thing, I guarantee you my ass would be in handcuffs....