Australian tourists stranded by mudslides in Peru say they are getting little or no assistance from the Australian Government.

About 2,000 people are stuck in the town of Aguas Calientes, at the foot of the famous Incan ruins of Machu Picchu, after mudslides swept away roads and train lines to the area.

The Department of Foreign Affairs (DFAT) says its consular staff in Lima are in direct contact with many Australians and their tour providers, and it understands alternative transport arrangements are being made to get people out.

But in an email, stranded Sydney couple Julie Nemcich, 29, and Angus Lander, 27 have told the ABC that they have received little information about the situation, and are getting "no help from the [Australian] consulate or embassy".

"We are completely stranded in Aguas Calientes and are getting little to no news on when we can leave," they wrote.

"People are dying in landslides all around us and the Peruvian government won't let US and Argentinian choppers land to help people.

"The only people that are getting out are those that have privately chartered choppers, and a few paltry trips in the Peruvian choppers.

"There are literally hundreds of Aussies here. We are by far the biggest nationality stuck here aside from Argentinians possibly, and we are getting no help from the consulate or embassy.

"People have been trying to walk out along trails and they have died.

"An Argentinian girl and a tour guide died in a landslide in the exact place where we camped on the last night of our trail.

"We are seriously worried because there is meant to be five days of rain coming and that means no choppers, less or no food and water, and possibly no electricity to communicate.

"We are safe right now but are really concerned about what will happen from now with no help from the Australian Government.

"We need pressure for them to find out why we can't get out on the choppers waiting to help people."

Authorities in the area of the mudslides say at least five people have been killed in the mudslides.