Your satisfaction is our top priority! If for any reason you're not 100% satisfied with your purchase you may return your item for exchange or refund. We Have 3 Return Options 1) Exchange for a different size, or item of equal or lesser value. You will be sent a prepaid shipping label at no cost to you, and the exchange will be processed as soon as we receive the item.



2) Return for store credit. You will be sent a prepaid shipping label at no cost to you, and then as soon as we receive an item, you'll receive a MeMoi.com gift card code valid for 30 days.



3) Return for refund. You will be provided with a shipping label. The cost of the shipping label will be deducted from the refund. As soon as we receive the products back, we'll issue a refund to your credit or debit card.



We do not refund the original shipping and handling that you paid on the order.



Alternative Method

If you prefer to mail your return to us:



MeMoi / Returns Department

1227 West St. Georges Avenue

Linden, NJ 07036



Please fill out and include in your return the return form included in your original package.



Please note we can only accept returns and exchanges with a copy of your receipt or your MeMoi order number.



Defective, incorrect, or missing items:

If you receive a defective, or incorrect item, or you receive your order missing an item, please email us at customerservice@memoi.com before initiating a return.