The big disconnect on New Orleans

The official version; then there's the in-the-trenches version

NEW ORLEANS, Louisiana (CNN) -- Diverging views of a crumbling New Orleans emerged Thursday, with statements by some federal officials in contradiction with grittier, more desperate views from the streets. By late Friday response to those stranded in the city was more visible.

But the conflicting views on Thursday came within hours, sometimes minutes of each of each other, as reflected in CNN's transcripts. The speakers include Michael Brown, chief of the Federal Emergency Management Agency, Homeland Security Director Michael Chertoff, New Orleans Mayor Ray Nagin, evacuee Raymond Cooper, CNN correspondents and others. Here's what they had to say:

Conditions in the Convention Center

FEMA chief Brown: We learned about that (Thursday), so I have directed that we have all available resources to get that convention center to make sure that they have the food and water and medical care that they need. (See video of Brown explaining how news reports alerted FEMA to convention center chaos. -- 2:11)

Mayor Nagin: The convention center is unsanitary and unsafe, and we are running out of supplies for the 15,000 to 20,000 people. (Hear Nagin's angry demand for soldiers. 1:04)

CNN Producer Kim Segal: It was chaos. There was nobody there, nobody in charge. And there was nobody giving even water. The children, you should see them, they're all just in tears. There are sick people. We saw... people who are dying in front of you.

Evacuee Raymond Cooper: Sir, you've got about 3,000 people here in this -- in the Convention Center right now. They're hungry. Don't have any food. We were told two-and-a-half days ago to make our way to the Superdome or the Convention Center by our mayor. And which when we got here, was no one to tell us what to do, no one to direct us, no authority figure.

Uncollected corpses

Brown: That's not been reported to me, so I'm not going to comment. Until I actually get a report from my teams that say, "We have bodies located here or there," I'm just not going to speculate.

Segal: We saw one body. A person is in a wheelchair and someone had pushed (her) off to the side and draped just like a blanket over this person in the wheelchair. And then there is another body next to that. There were others they were willing to show us. ( See CNN report, 'People are dying in front of us' -- 4:36 )

Evacuee Cooper: They had a couple of policemen out here, sir, about six or seven policemen told me directly, when I went to tell them, hey, man, you got bodies in there. You got two old ladies that just passed, just had died, people dragging the bodies into little corners. One guy -- that's how I found out. The guy had actually, hey, man, anybody sleeping over here? I'm like, no. He dragged two bodies in there. Now you just -- I just found out there was a lady and an old man, the lady went to nudge him. He's dead.

Hospital evacuations

Brown: I've just learned today that we ... are in the process of completing the evacuations of the hospitals, that those are going very well.

CNN's Dr. Sanjay Gupta: It's gruesome. I guess that is the best word for it. If you think about a hospital, for example, the morgue is in the basement, and the basement is completely flooded. So you can just imagine the scene down there. But when patients die in the hospital, there is no place to put them, so they're in the stairwells. It is one of the most unbelievable situations I've seen as a doctor, certainly as a journalist as well. There is no electricity. There is no water. There's over 200 patients still here remaining. ...We found our way in through a chopper and had to land at a landing strip and then take a boat. And it is exactly ... where the boat was traveling where the snipers opened fire yesterday, halting all the evacuations. ( Watch the video report of corpses stacked in stairwells -- 4:45 )

Dr. Matthew Bellew, Charity Hospital: We still have 200 patients in this hospital, many of them needing care that they just can't get. The conditions are such that it's very dangerous for the patients. Just about all the patients in our services had fevers. Our toilets are overflowing. They are filled with stool and urine. And the smell, if you can imagine, is so bad, you know, many of us had gagging and some people even threw up. It's pretty rough.(Mayor's video: Armed addicts fighting for a fix -- 1:03)

Violence and civil unrest

Brown: I've had no reports of unrest, if the connotation of the word unrest means that people are beginning to riot, or you know, they're banging on walls and screaming and hollering or burning tires or whatever. I've had no reports of that.

CNN's Chris Lawrence: From here and from talking to the police officers, they're losing control of the city. We're now standing on the roof of one of the police stations. The police officers came by and told us in very, very strong terms it wasn't safe to be out on the street. (Watch the video report on explosions and gunfire -- 2:12)

The federal response:

Brown: Considering the dire circumstances that we have in New Orleans, virtually a city that has been destroyed, things are going relatively well.

Homeland Security Director Chertoff: Now, of course, a critical element of what we're doing is the process of evacuation and securing New Orleans and other areas that are afflicted. And here the Department of Defense has performed magnificently, as has the National Guard, in bringing enormous resources and capabilities to bear in the areas that are suffering.

Crowd chanting outside the Convention Center: We want help.

Nagin: They don't have a clue what's going on down there.

Phyllis Petrich, a tourist stranded at the Ritz-Carlton: They are invisible. We have no idea where they are. We hear bits and pieces that the National Guard is around, but where? We have not seen them. We have not seen FEMA officials. We have seen no one.

Security

Brown: I actually think the security is pretty darn good. There's some really bad people out there that are causing some problems, and it seems to me that every time a bad person wants to scream of cause a problem, there's somebody there with a camera to stick it in their face. ( See Jack Cafferty's rant on the government's 'bungled' response -- 0:57)

Chertoff: In addition to local law enforcement, we have 2,800 National Guard in New Orleans as we speak today. One thousand four hundred additional National Guard military police trained soldiers will be arriving every day: 1,400 today, 1,400 tomorrow and 1,400 the next day.

Nagin: I continue to hear that troops are on the way, but we are still protecting the city with only 1,500 New Orleans police officers, an additional 300 law enforcement personnel, 250 National Guard troops, and other military personnel who are primarily focused on evacuation.

Lawrence: The police are very, very tense right now. They're literally riding around, full assault weapons, full tactical gear, in pickup trucks. Five, six, seven, eight officers. It is a very tense situation here.