Keeping you safe while visiting an ICBC location

Many ICBC services continue to be available, such as renewing insurance by phone and email. If you need to visit an ICBC location in-person, we have implemented the following measures to help keep you and our employees safe during your visit (please refer to the sections above for more information when visiting a specific location):

Health screening: If you are sick, have travelled outside of Canada within the last 14 days, or have had close contact with anyone who has been diagnosed with COVID-19 within the last 14 days, please stay home and visit at a later time. Reminders on these guidelines are available at all ICBC entrances and we may ask you health questions as you enter the office.

Occupancy and physical distancing in ICBC locations: Occupancy limits are posted at the entrances of all buildings to enable you to be physically distant from others. Six foot physical distancing is enabled at all ICBC offices, as well as outside our offices if there are line-ups. This aligns with Provincial Health Office and WorksafeBC guidelines. We have also placed directional signage at ICBC entrance and exit doors and throughout our offices to help guide the flow of traffic, and we have reduced the seating available in our waiting areas to ensure there is ample space between customers.

Barriers and personal protective equipment (PPE): For increased protection, Plexiglas partitions have been installed at offices that provide customer transactions. A facemask will be provided to you when physical distancing cannot be maintained, such as during road tests. Customers will need to wear the facemask for the duration of the road test. In these cases, our employees are also required to wear PPE when physical distancing is not possible.

Cleaning and sanitation: Hand sanitizer is provided for customers at all entrances and exits with designated garbage bins. Our cleaning staff have a regular cleaning schedule, wiping touch points frequently. Counters and shared equipment like pens are being wiped between customers.

As we move with you towards a new normal, we will continue to reassess and adjust if needed, as we will always make the health and well-being of our customers and employees a priority.

ICBC COVID-19 Safety Plan

Following guidance from public health experts and WorkSafeBC, we have developed several resources, including a ICBC COVID-19 Safety Plan focused on our employees and their interactions with one another and customers and a road test safety plan specifically for the resumption of commercial road tests. The purpose of this plan is to outline the policies, guidelines and procedures that have been put in place to reduce the risk of COVID-19 transmission.