I am beyond irritated that as the flagship of exactly one year, Verizon continues to provide less than vague answers as to when we will be receiving this update. I used to laugh at Sprint as a provider and swore that I'd never consider AT&T again as an option. However, I have been awaiting Android 5.1.1 since June this year and have watched carries such as Spring and AT&T release 5.1.1 to their customers. At this point, considering I pay about $125/month, I have been investigating other carriers and their service records and can honestly say, I am considering paying the fee to break my contract with Verizon to receive support and tech that keeps current. In my estimation, Verizon should be offering credit to those of us that have been waiting months to receive this update to our [removed] devices which haven't worked properly since 5.0.1 was released. I've been a customer with Verizon for 10+ years and can honestly say I have never been so disappointed with the service or lack thereof. Get with it Verizon. Stop treating your customers, whom are probably paying the highest bills based on the handset of their choice, like second rate piles of [removed].

I'm rather curious how much time and money was spent on Verizon creating their fancy new logo - perhaps the developers, designers and others on that team should have focused their energy on testing and releasing the update for their note 4 customers.

VERIZON FAIL!!!!!

[Removal required by the Verizon Wireless Terms of Service]