A family were forced to sit on the floor of an aeroplane during their flight home from Menorca after being told that their allocated seats did not exist.

Paula Taylor, 44, her husband Ian, 55, and their daughter Brooke, 10, from Alcester, Warwickshire, arrived early at Mahon airport in June last year for their flight with TUI airlines.

They were given the seat numbers 41 D, E and F, but when they boarded the plane they could not find their seats and cabin crew instead offered them flip-up 'jump' seats tucked into the crew station.

They were later forced to the floor because flight attendants needed access to food and duty free items.

"We made sure we were three hours early at the airport to check in early just to make sure we got seats together," Mrs Taylor explained to BBC One's Rip-Off Britain: Holidays.

"We went straight to the front and we were very excited by the fact we had managed to sit together."