Two-step verification helps protect your account by adding another step of authentication when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device. You can have up to five different two-step verification methods, in addition to the email address associated with your Arlo account.

When you create an Arlo account, you must set up two-step verification. This is to protect your data and add an extra layer of security to your Arlo account.

How it works

To sign in with two-step verification, you must first correctly enter your email address and password. Then, you must authenticate your identity with a security code (delivered by SMS text message or email) or confirmation from an already trusted device. Requiring two pieces of information helps to prevent any unwanted log in, even if someone has your Arlo account password.

Push notification . When someone attempts to log in to your Arlo account on a new device, Arlo sends a push notification to a previously trusted (and currently logged in) iOS or Android device. Tap the push notification on the trusted device to approve or deny the log in.

. When someone attempts to log in to your Arlo account on a new device, Arlo sends a push notification to a previously trusted (and currently logged in) iOS or Android device. Tap the push notification on the trusted device to approve or deny the log in. SMS text message . When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the log in.

. When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the log in. Email. If you can’t access a trusted device with push notifications, or if you can’t receive SMS text messages, you can request to have a security code sent to the email associated with your Arlo account.

Set up and use two-step verification

To enable two-step verification from your mobile device:

Launch the Arlo app on Android or iOS. Tap Settings > Profile > Login Settings > Two-Step Verification. Tap the switch next to Enable. Select Push Notification and/or SMS Text Message as your verification method.

Note: Your Arlo account email is an automatic back-up option. Follow the in-app instructions to complete your two-step verification setup.

Two-step verification is enabled for your account.

To enable two-step verification from your desktop:

Log in to my.arlo.com. Click Settings > Profile > Two-Step Verification. Click the switch next to Enable. Click Add SMS Verification as your verification method.

Note: Your Arlo account email is an automatic back-up option. Follow the instructions to complete your two-step verification setup.

Two-step verification is enabled for your account.

Note: Push notification verification cannot be enabled on my.arlo.com. You must use the Arlo app to enable push notification verification.

For more information, visit How do I edit two-step verification settings?.