The Sailor Mail process ..... things you never knew

This page is dedicated to helping people understand what's happening when they receive an email saying a note they'd sent to someone onboard a submarine has been modified. We understand your concern when you receive a note saying someone has modified your email, so hopefully this will ease your mind.

While this might seem complicated as you read it, please don't be daunted - hopefully by the time you reach the end, you'll have a better appreciation for the limitations faced by members of the submarine force, and a better understanding of what we do to help support those guys - all as a result of some unique limitations faced by the submarine force.

Those "modified" notes are automatically generated anytime the mail systems supporting the submarine force is able to optimize how we're sending your information to the sub. They are provided as a courtesy, letting you know that changes have been made - and these notes are ALWAYS accompanied with an attachment which represent an EXACT copy of what is being forwarded to the sailor. If you have any concerns about what's being passed to the recipient, please take a minute to look at the attachment. Many people who ask questions of this process have never taken the time to see what's being forwarded in that message.

Important …. Those attachments are simple text files, and rather than showing them as attachments, many smart phones these days append the attachment to the bottom of the ‘modified’ note. So – if you don’t see an attachment – please take a minute to scroll to the bottom of the message.

When you receive the note, in most cases, there is absolutely no action required. OK .... back to the explanation of what's happening (and why).

At your home, you most likely access the internet using a cable modem - or (worst case) you may be using a dial-in modem via your phone line. In either case, you are VERY fortunate when compared to the ship. In the worst case (using a 56K modem), you have that entire 56K of bandwidth all to yourself - for email, or browsing, or whatever you like to do on the internet. That's a HUGE "pipe" when compared to what's available to the sub. We have a couple of different ways to provide connectivity to the sub when underway, but it's quite possible the sub will have less than 3K for email from the sub - and that small "pipe" has to support not only all of the email for every person onboard (inbound and outbound), but also any tactical information coming in via that path.

With such a small "pipe", the only way we can support getting everything to / from the sub is if we fight (and fight very hard) to ensure that we carefully manage what goes down that "pipe". It's the only way we can ensure that not only everyone gets their email, but that the ships tactical traffic gets delivered. There's simply no room to spare.

So.... Here's what we do.....

1. We limit the size of all messages going to the ship to 40K. This usually isn't an issue, since the average email ranges in size from 2K - 5K. Unless someone gets VERY verbose, this limit is rarely exceeded. A rough rule of thumb is that a reasonable sized paragraph is 1K - which means you're able to send approximately a 40 paragraph email. If the limit is exceeded, the originator receives a notice indicating his email was too large. Included in that rejection message is a note informing the originator of the maximum size. When the email is rejected, the entire original email is sent back to the originator.

2. We are also forced to eliminate all attachments. While we'd love to be able to support sending family pictures, documents, and other attachments, there's simply no room for it in the small pipe. As a result, we're unable to forward attachments. You might think that regardless how small the "pipe" is, if the sub receives the data for a long enough period, even large files will eventually get onboard. Normally you would be correct, but not in this case since the submarine is limited in how much time they're able to stay at communications depth. The end result is that even if large files (i.e. attachments) were permitted, the limited time available to download these files would prevent the sub from receiving them. As a result, if the system detects an attachment, the text of the email is sent (without the attachment), and a "flag" is set. I'll explain the "flag" below - but it's important, so please keep it in mind.

3. Some people communicate by merely forwarding email from others, or by clicking "reply" to the original email. When this happens, it's common practice for the originators email system to precede each line in the original email with ">". This signifies the data to the right is "forwarded" data, and not originated by the sender. Consider what happens if the sailor sends an email ashore, then the person ashore does a "reply". In this case the sailors original email would still exist at the bottom of this "new" email, with his lines preceded with ">". We prefer to not take up precious bandwidth by simply sending back to the sailor the same stuff he sent you, so when an email gets forwarded to the sub, the process looks for all lines which begin with ">", and removes them. As those lines are removed, they're also counted, and a note is appended to what the sailor will receive, letting him know that those "forwarded" lines have been removed from the original copy. Since the sailor will not be receiving EXACTLY what was sent from the originator, the "flag" gets set - just as above.

4. What follows is the most common reason for people receiving those "modified" messages. Many email systems forward the EXACT SAME INFORMATION in multiple formats. For example, unknown to most folks, many mail systems send the entire contents in text format, and then again in rich text format or in HTML format - all in the same email. This is similar to you writing a letter to a family member, first in long-hand, then again by typing the exact same content - then including both pieces of paper in the same envelope. I think most would agree that only one instance is needed. In our effort to maximize the efficiency of our communications links, our email system looks for these duplicate instances and forwards ONLY the first instance. If any information (regardless how trivial) was removed in preparing the email for transfer to the sailor, this constitutes having modified the original email - and once again the "flag" gets set.

Prior to being processed to the ship, after all of the earlier "scanning" is complete, the system checks the status of the "flag". If the flag has been set, two things happen.....

a. the system appends a notice to the email being sent to the ship, informing the recipient that his email has been modified from it’s original form. The note received in the sailors email also indicates what caused the modification – i.e. an attachment, or reply line etc….

b. An automated email gets generated back to the sender, notifying them their email has been modified, along with a note which provides a brief explanation of why the message was generated. This automated email also attaches a copy of exactly what is being forwarded to the ship, allowing the originator to see what the recipient will receive. If the originator sees something missing (extremely unlikely), the originator can take action to forward any critical information that might have been removed. Again – please note that some smart phones don’t show this as an attachment, but instead will display the attachment at the bottom of the text.

It's important to realize that (a) these "modified" messages are 100% automated, (b) that they're provided as a courtesy, (c) it does NOT create an additional workload on the part of those processing the email ashore, and (d) that in no case does any of this affect the privacy of any email being forwarded to the sub.

There's an (incorrect) rumor out there that says you shouldn't click "reply" when responding to email from someone on a sub. Pay no attention to that rumor. You can do a "reply-to" to a sailor - just as you would to any other person you're corresponding with. The ONLY difference is that it's possible that you may receive a "modified" note if your email system retains the original text in your response.

So you might ask what you should do to correct all this, to ensure you don't get these notices?

Hopefully you'll realize from reading the above, that in 99.9% of the cases, there's no action required. This functionality is a component of the sailormail system, with those "modified" notes being forwarded as a courtesy, and there's nothing required on your part.

However, if you wish to ensure you don't get these in the future, there are a couple of simple things you can do to prevent it..

If you're using a mail system that allows you to configure it to send email in different formats, all you need to do is select "plain text". This will ensure these duplicate instances don't get generated - and nothing will get stripped, letting your email go through exactly as you drafted it. If you're using Microsoft Outlook for example, the process is to click <options> from the <tools> drop down menu. Once there, click <mail format>, and select "plain text" in the drop down box. Another thing you can do is not send any attachments - remember they're stripped away anyway. Another thing you can do is ensure that all lines sent to the ship do not start with a ">". The simplest thing is to avoid forwarding email from others.

Now - if you've understood all that, please bear with me for just a wee bit more. It's actually a "good" thing that you receive those " modified" messages - and you might actually PREFER to continue receiving them - here's why. When you send email, that email eventually winds up on a server located either in Norfolk, Virginia or Pearl Harbor, Hawaii, waiting to get placed on the satellite link for the last leg of the trip to the submarine. It's not until the email is entered in that final link that the automated process described above takes place. While it would be possible to configure your system to avoid getting these automated message, you might prefer to use them as an indication your email is being processed for that last leg of the journey. If you elect to not receive them, you'll never know your email is making it any farther than your local mail server. Some folks are bothered when they receive those automated messages, but once they understand that receipt of them indicates their email is getting transferred to the sub, they're not only willing to receive them, but would actually prefer they keep receiving them.

Can't open the attachment? I often receive email from folks telling me they're unable to open the attachment, so they're unable to confirm what will be received by the sailor. Without exception (knock on wood), they're using Microsoft Outlook Express, and their mail system was configured to block access to attachments. Since most viruses do their damage through attachments, Microsoft decided that the easiest way to minimize the likelihood of damage was to set the default configuration so that it blocked access to attachments. If you're unable to open the attachment (and assuming you're using Outlook Express), it's a simple process to regain access to the attachment:

A. click"tools", then "options"

B. fromthere, click the "security" tab

On the tab you'll see a checkbox which either allows or blocks access to attachments. Select which option you'd prefer, then click "OK" to exit from the process.

Please keep in mind that by being able to view attachments, your system is a bit more vulnerable to the nasty elements out there, so you might want to switch it back after you've confirmed the contents of the attachment. I'll repeat this a third time …. The attachments will show up at the bottom of the email ins systems – primarily smart phones.

Some folks have expressed a concern that only a single sentence is being forwarded to the sub ..... they're incorrect - we forward everything to the sub. Their misconception is because when they open the attachment, they only see one line because they have "word wrap" turned off. When you're looking at the attachment, click "tools", then ensure there's a check next to "word wrap". Once you have word-wrap turned on, you'll see the entire email.

I’ll throw a twist into the discussion. You may eventually discover that even though you create all of your email the same way – you may not get a ‘modified’ note for some of them. The reason for this is that (depending on where the sub is) we have the ability to get them their email a couple of different ways. Those ‘modifed’ notes are only created if we’re using the slower link to the boat. For example – we have no bandwidth limitations if the sub is pierside, so there’s no need to optimize the email – hence no need to send a note back to the originator. The bottom line is that the lack of a “modified” note back to you doesn’t mean your mail wasn’t delivered.

INCREDIMAIL users: Anyone out there who's using the "fancy" backgrounds (and pictures) provided by the incredimail process might want to think of discontinuing use of that service if you send a lot of email to a submarine. The reason is that incredimail adds an extra (blank) "section" at the top of all email. This guarantees that every email you send to someone onboard a submarine will be modified. The sailormail software has been specifically modified to support incredimail users, but there may still be occasions where what gets transferred to the submarine isn't what you'd intended.

I've received several requests from users of Yahoo Email, asking how to configure their system so they're sending in plain text mode. Here's the process, but please note that you don't have to make the change just to satisfy us - the modifications are 100% automated, it's no inconvenience at this end if your email result in those 'modified' notes.

log into your Yahoo email account

click "Mail Options" in the upper right

click "general preferences"

roughly in the center of the page you'll see a section on "composing E-mails". Select the "plain text" option

I've also been provided the following information for Yahoo users .... you can change to Plain Text for a single email by simply clicking the words "Plain Text" on the Compose Mail page. In the old format it's immediately above the message window under the subject line. In the new format it's located just to the right of the subject line, above the Stationery button.

I hope this hasn't totally confused everyone. I try to enlighten anyone who asks, and so far, everyone I've explained this to, has been able to understand what's going on - and the reason for the modifications. If you have any questions, please feel free to let me know - and I'll address any concerns or questions you may have.

The thing to remember is that just because you receive a note announcing your email is getting modified doesn't mean it's not getting delivered. In fact your email IS being delivered - but with the contents slightly modified.

REJECTED Email: As with any mail system, our system will periodically receive email containing a virus – and we do our best to ensure these are not forwarded to the sailors. The system automatically sends a note back to the originators, letting them know their system might be infected. There's a problem here though ..... it's not unusual for the wrong person to get the notification - here's why.

When a virus attacks a computer, it's common for a virus to replicate itself by sending a copy of itself to everyone in the address book of the infected computer. When it creates these email, it's common for the virus to attempt to hide the location of the infected computer by using some other address in the address book as the originator of those email.

As a result, when we get the email with the virus, the "reply-to" address might not accurately represent the address of the person with the infected computer. As a result, when we notify the originator of the blocked email, we might be sending to the person who was unfortunate to have their address used when the errant email were created - and there's no way for our automated system to know who's really originating those infected email.

So - if you receive a notice saying your email was rejected due to an errant file (possibly a virus), it's quite possible the virus really didn't originate from your computer. Although frustrating, there's little you can do about this - except to hope the person with the infected computer eventually gets it cleaned up. You can take comfort knowing it's a small probability the virus will use your address the next time it sends a mass mailing - hopefully it'll use some other address - and not yours.

One final note..... Purely as a service to those who might have problems (and because it's convenient), I have a yahoo chat id of "johnbouma". If you have problems and see me online - feel free to shoot me a note and I might be able to help you "real-time". Although I "live" on the computer, I'm not online with Yahoo all that often, so you'll get a faster response if you contact me via email using the link at the bottom of this page.

Regards,

John Bouma

SUBLANT N6N

Berkut Systems

(757) 836-1071 - desk

(757) 285 0064 - cell

Click here to contact me via email

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