Elliot7: Elliot7: Maybe you have just never worked for a technology company, foreseeable is anything you can anticipate developing a new keyboard might entail. It happens in every technology company, you guess a date that you will finish and then you stick to that date.

As mentioned, we are talking about very unique/new technology. This isn’t like taking an existing keyboard concept and moving things around. You can make make estimates, but I doubt you can foresee every problem. You can, at best, guess that there will be unforeseen problems and you thus allow extra time for that. But you can still be very wrong in that estimate.

Companies don’t always ship on a clockwork schedule. Heck, Tonight I just read something about that happening with Intel with progress being slower than they expected.

We also don’t really know with enough detail what the problems are and how serious. People who say it has been too hard for WT to pull off (at least so far) may be right. But those who say WT is just being too finicky may also be right. Which would mean they could have shipped before, but decided they wanted to wait until it is even better. I may not agree with that, but the point is we really don’t know. And if this decision is being made by Knighton, he isn’t going to be “shown the door”.

When was anything said about not guessing about possible “connection problems”? As I recall, WT has talked about issues with bluetooth in general a long time ago! So I doubt that was a surprise to them.

No one said this was normal either. I have said that there is likely a kind of bell curve to these things so that most are solved roughly as estimated, but some are solved much quicker and some much later.

I don’t recall saying anything about the “buy” button - but the credit card thing has been beaten to death. No one I’ve heard from disagrees.

I also don’t mean to say that you personally need validation. I was making a more general point for those who have seen these issues posted over and over, they know that no one is in disagreement with them so why the need to focus on it yet again except to get validation for their view?

Oh, and I’ve pushed for more transparency a lot! Did it just today in a private message. Did it many times publicly.

Now, for the argument that they should refund the money and hold places in line. I can see why they wouldn’t (while believing they shouldn’t have charged the cards in the first place). This goes back to something I said months ago - that they may have gotten themselves into a hole and are now somewhat trapped.

That is, even if now they realize they would have been better off not charging the card, by the time they realized that they probably also realized that to suddenly change that policy and especially if they refunded everyone, immediately people would see that as a sign of not delivering for a very long time (I know, it has already been a long time). So while they may lose a fair number of orders now, lost sales would be much higher if they did that. Even if it could be the right thing to do, it could destroy the product’s chances of long term success. Each month they may think, “We are so close, we can just do this for a few more weeks and ship”. But every time they fall short.

Human nature at work.

If this is what happened, I’m not defending the decision. But I can understand the argument.

Signals like this matter. I remember Subway (I think), when it first got started, the owner was struggling to survive. I forget the details - whether they had 2 or 3 or whatever stores. The logical choice was to close some (or all!). Instead he opened another, which got media coverage - “Subway expanding” makes people think it must be a good place! And that signal worked. Negative ones “work” too!