After a temporary closure of a landing slot at Kyiv's Zhuliany airport on Dec. 18, low-cost carrier Wizz Air informed 120 Ukrainian passengers that it couldn't get them to Kyiv for another 10 days --and that they were virtually on their own in London, the United Kingdom's priciest city, in the meantime.

Asked today to respond to the situation, Wizz Air forwarded an official policy statement.

The cancellation came after a catalogue of delays, during which the gate was changed three times and the terminal was evacuated because of a cigarette fire.