We have seen a lot of discussion this past week about the role of Amazon Rekognition in facial recognition, surveillance, and civil liberties, and we wanted to share some thoughts.

Amazon Rekognition is a service we announced in 2016. It makes use of new technologies – such as deep learning – and puts them in the hands of developers in an easy-to-use, low-cost way. Since then, we have seen customers use the image and video analysis capabilities of Amazon Rekognition in ways that materially benefit both society (e.g. preventing human trafficking, inhibiting child exploitation, reuniting missing children with their families, and building educational apps for children), and organizations (enhancing security through multi-factor authentication, finding images more easily, or preventing package theft). Amazon Web Services (AWS) is not the only provider of services like these, and we remain excited about how image and video analysis can be a driver for good in the world, including in the public sector and law enforcement.

There has been no reported law enforcement abuse of Amazon Rekognition. We also have an Acceptable Use Policy (“AUP”) that prohibits the use of our services for “[a]ny activities that are illegal, that violate the rights of others, or that may be harmful to others.” This includes violating anybody’s Constitutional rights relating to the 4th, 5th, and 14th Amendments – essentially any kind of illegal discrimination or violation of due process or privacy right. Customers in violation of our AUP are prevented from using our services.

There have always been and will always be risks with new technology capabilities. Each organization choosing to employ technology must act responsibly or risk legal penalties and public condemnation. AWS takes its responsibilities seriously. But we believe it is the wrong approach to impose a ban on promising new technologies because they might be used by bad actors for nefarious purposes in the future. The world would be a very different place if we had restricted people from buying computers because it was possible to use that computer to do harm. The same can be said of thousands of technologies upon which we all rely each day. Through responsible use, the benefits have far outweighed the risks.

Customers are off to a great start with Amazon Rekognition; the evidence of the positive impact this new technology can provide is strong (and growing by the week), and we’re excited to continue to support our customers in its responsible use.

-Dr. Matt Wood, general manager of artificial intelligence at AWS