Me: “Thank you for calling. May I have your first and last name, please?”

Caller: “Yes, this is [Name] from [Wireless Store], and I need help with switching a customer’s phone.”

Me: “I can certainly assist you with changing the phone. May I have the serial number for the new phone?”

Caller: “Yes, it’s ‘A’ as in Alpha, ‘E’ as in Edward, and ‘C’… as in Cullen.” *awkward pause* “Don’t judge me!”