EVGA GeForce GTX 900/700 Series Upgrade Program FAQ

The EVGA GeForce GTX 900/700 Series Upgrade (“900/700 Series Upgrade”) Program is an optional program that allows owners of qualifying EVGA GeForce GTX 900 and GTX 700 Series graphics cards (“Qualifying Products”) to upgrade to a select EVGA GeForce RTX 20-Series Graphics Card (“Upgrade Product”) at a reduced price.

IS THIS LIKE THE EVGA STEP-UP PROGRAM?

Yes and no. The purpose of the 900/700 Series Upgrade Program is to allow you to purchase that EVGA GeForce RTX 20-Series graphics card you’ve been looking at while getting a discount when you send in your old EVGA GeForce GTX 900/700 Series graphics card. Unlike the EVGA Step-Up Program, you will receive a set dollar amount (USD) off the purchase price of your chosen card. Otherwise, you must still send in your qualifying graphics card to EVGA first.

WHAT OTHER BENEFITS WILL I RECEIVE?

The EVGA 900/700 Series Upgrade Program also has other great benefits:

Upgrade Products received through this promotion are eligible for the EVGA Extended Warranty program for 90-days from the date the 20-Series product is shipped to you.

Purchasing an EVGA GeForce RTX 20-Series graphics card through this program will allow you to become an EVGA ELITE Member.

DOES IT COST ANYTHING TO PARTICIPATE IN THIS UPGRADE PROGRAM?

The GeForce 900/700 Series Upgrade Program does not have an additional fee to participate in this optional program. To be clear, you must still purchase your chosen EVGA RTX 20-Series graphics card – less the discount received by sending in your qualifying EVGA GeForce GTX 900/700 Series graphics card – and cover taxes (if any) and shipping (depending on your choice of shipping).

WHAT PRODUCTS QUALIFY FOR THE GEFORCE 900/700 SERIES UPGRADE PROGRAM AND WHAT PRODUCTS WILL I RECEIVE?

Select EVGA GeForce GTX 900 and GTX 700 Series graphics cards are eligible for the 900/700 Series Upgrade Program. You may upgrade a Qualifying Product to any available EVGA GeForce RTX 2080, RTX 2070, or RTX 2060 graphics card. Please see the chart above to see a list of the eligible Qualifying Products, the discount for each Qualifying Product, and the eligible list of Upgrade Products.

IS THERE A TL:DR VERSION OF THE TERMS AND CONDITIONS?

The full T&C is listed below, but here are the important terms and conditions:

The EVGA 900/700 Series Upgrade Program begins on June 26, 2019 at 11:00am. The EVGA 900/700 Series Upgrade Program will be available for a limited time only and/or while supplies last.

Eligible participants must be at least 18 years old, and reside in the contiguous United States, Hawaii, Alaska, Puerto Rico, and Canada.

Participants may purchase one (1) qualifying EVGA GeForce RTX 20-Series graphics card at a discount, in exchange for sending EVGA one (1) qualifying EVGA GeForce GTX 900/700 Series graphics card. Participants agree to the Upgrade Product, price, and discount at the time of submission. The discount is considered part of the transaction; Participants may not request the discount be converted to other currency or store credit (i.e. EVGA Bucks). Only one (1) 900/700 Series graphics card may be part of an Upgrade; Participants may not combine multiple 900/700 Series graphics cards in the same Upgrade to receive a larger discount.

There is no limitation to the number of Upgrades that can be submitted by a single Participant.

Participant must be the registered owner of the Qualifying Product; the Qualifying Product must have a serial number when sent in; and the Qualifying Product must be in good working order, and in original factory condition, as defined by the terms of the EVGA Limited Warranty.

Participant does not have to be the original owner. Participants are not required to provide a proof of purchase, the original box nor the original accessories.

Participants may not cancel their Upgrade once EVGA has received the Participant’s qualifying 900/700 Series graphics card.

Qualifying 900/700 Series graphics cards that fail testing, were improperly packed and/or exhibit damage during transit, or declined due to physical damage will VOID the Upgrade and the Qualifying Product will be returned to Participant.

Products sold as recertified products, such as products with an –RX part number suffix, are expressly excluded.

Participant submissions will be processed in the order received. However, Upgrade Products may be shipped based on the order Qualifying Products are received from Participants.

HOW DOES THE EVGA GEFORCE 900/700 SERIES UPGRADE PROCESS WORK?

There are several steps to the GeForce 900/700 Series Upgrade Program. After submitting a request, you will be instructed to pay for your selected Upgrade Product. You will then have fourteen (14) days to send your Qualifying Product to EVGA. Once EVGA receives your 900/700 Series graphics card, we will inspect and test the card, and send out your brand new EVGA GeForce RTX 20-Series graphics card if approved.

Sign up for a free account at EVGA.com, or login if you have an account. Register you Qualifying Products. The 900/700 Series Upgrade Program begins on June 26, 2019 and lasts for a limited time and while supplies last. Navigate to the page. If you have eligible 900/700 Series products registered on your account, you will see each product listed on this page. Select your eligible 900/700 Series product that you wish to Upgrade. If you wish to process multiple Upgrades, you will need to process each Upgrade separately. Select the Upgrade Product you wish to purchase. Confirm your shipping address and submit your 900/700 Series Upgrade request. You will be asked to submit a payment and be charged at this time. You are free to cancel at any point prior to the expiration of the 900/700 Series Upgrade program and then resubmit your 900/700 Series Upgrade request. As a reminder, if the 900/700 Series Upgrade program ends after you’ve submitted your payment, but before the Upgrade process is complete, EVGA will still honor your Upgrade request, provided you timely follow all directions provided by EVGA as part of the regular Upgrade process. After payment is received, you will be instructed to ship your Qualifying Product to EVGA within fourteen (14) business days after your payment is verified. Please see our shipping guidelines for how to return your graphics card here. After receiving your product, EVGA will review the product and confirm receipt if your graphics card is in original factory condition and working. Once approved, EVGA will ship out your new-in-box EVGA GeForce RTX 20-Series graphics card. EVGA will automatically register your product, so you will receive the full warranty on your Upgrade Product. Any Qualifying Product sent in for the 900/700 Series Upgrade Program with an Extended Warranty previously purchased by the Participant will have the remainder of the Extended Warranty automatically transferred to the Upgrade Product, if applicable. Your Upgrade Product will be shipped via the option selected at checkout during the Upgrade process. Once you receive the product - game on!

You will receive detailed emails at every step instructing you what to do next. All GeForce 900/700 Series Upgrade requests must go through this exact process. You may not purchase a new retail EVGA GeForce RTX 20-Series product and then send your Qualifying Product back for a refund afterward. Similarly, you may not send your Upgrade Product back for a refund and request your prior 900/700 Series product be returned to you; all Upgrades are final once EVGA receives your Qualifying Product.

By submitting a GeForce 900/700 Series Upgrade request, you agree that you have read and accept to be bound by the GeForce 900/700 Series Upgrade Program Terms and Conditions, the EVGA Global Warranty Terms and Conditions, and the EVGA Extended Warranty Program Terms and Conditions.