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If the O-Train has been hell this week for Ottawa commuters, it’s OC Transpo’s red-vested ambassadors who’ve felt the flames.

The red vests, assisted by a healthy deployment of OC Transpo special constables, have been left to make order out of chaos when trains are delayed or stopped along the line.

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“It’s frustrating. I mean what are we supposed to tell people?” said one of the ambassadors as he left the station after Wednesday morning’s commuting debacle. “I just keep saying, ‘I’m sorry. I’m sorry. I’m sorry.'”

The worker, who agreed to speak to a reporter if his name wasn’t used, said he and his co-workers have heard their share of abuse from frustrated travellers.

“There’s a lot more angry people. When they’re late by 10 minutes, I just say ‘I’m sorry. Just wait for the bus.’ But this morning and yesterday morning were kind of exceptional in that the train was experiencing delays and the train was even cut fully for a while,” he said.