The Global Service Jam is a hackathon-type event organized by a network of Service Design enthusiasts from over a hundred cities around the world who share a common passion for growing the field of Service Design and Customer Experience (CX). The Atlanta Jam will be held on the Georgia Tech campus and offers an excellent opportunity to learn more about Service Design first-hand alongside some of the top professionals in the area and current students in the field. There will be entertaining speakers and informative mentors providing tips and insight along the way, so please join us to have some fun while developing a new skill set and expanding your network.

As a participant in the Atlanta Service Jam, you will work through a whole design process in one weekend. And you won’t just be talking about service design, you will be working with others on developing designs which could become real.

Whether you are experienced or completely new to the field, you will learn more about service design and a design-based approach to creativity .

You will pick up a load of new ideas and work practices .

. You will meet a lot of cool people at all levels of experience.

at all levels of experience. Your work and ideas will be reviewed by your peers, and presented to the world, where they can be seen by potential customers or employers, or by people who could make them real .

or by . You will design something that may become a real business .

. You might get rich and famous .

. You will certainly have a blast.

ABOUT JAMS

A Service Jam is a cooperative gathering of people interested in a design-based approach to creativity and problem solving, and of course in service design. It is there to encourage experimentation and innovation – participants come together without a team, without an idea and are given a subject or theme to incorporate in their new-to-the-world design while meeting new people.

The Global Service Jam is a community of Jams taking place internationally over the same weekend. All the Jams share the same starting themes and publish their local results over a central platform. The theme for participants in the Global Service Jam will be announced at 6:30 pm (local time) on Friday, and results must be shared by 2:00 pm (local time) on Sunday. Each local group has the freedom to structure and manage the Jam to fit their local situation and needs.

This is a ticketed event so please don’t forget to visit the website and follow the link to register asap.

SCHEDULE

FRIDAY – FEBRUARY 26 @ 5PM

We’ll meet, get to know each other and get settled. The venue is now confirmed as The College of Architecture (East) Studio 104, Georgia Institute of Technology with parking details to come.

FRIDAY – FEBRUARY 26 @ 6.30 PM

The global themes and achievements (optional goals) for the Jam are presented. Discussion in informal groups. We’ll grab dinner and start the creative process.

FRIDAY – FEBRUARY 26 @ 8PM-ISH

The local Jam comes together for the pitching session. Anyone can present their basic idea, groups form, and participants join the group that interests them.

FRIDAY – FEBRUARY 26 @ 9PM-ISH THROUGH SUNDAY – FEBRUARY 28 @ 1PM

The groups work independently, supported by mentors and jam organizers. Research or observations are performed virtually, or through short excursions in the local area as required. The teams develop their service design and prototype it using whatever methods they choose. Sleep is optional but recommended.

Local Jams are in contact globally through social media, wormholes, carrier pigeons or whatever else we set up. Share, exchange, inspire. But remember – it is deeply Cheesy and Uncool to communicate the themes to teams to the West of you. For a level playing field, themes are announced at LOCAL time…

SUNDAY – FEBRUARY 28 @ 1PM

The teams deliver documentation of a working prototype. This can be a film of human interaction, photos of a mock-up, a dummy website, or anything else that provides a permanent, publishable record of their idea and work. These are uploaded and published for the world under Creative Commons licensing.

After that, we’ll sit back, kick back, enjoy a well-earned beverage and browse through the global results. Or you can get busy supporting teams further to the west…