LGs LM960v Flgship TV fails to function as advertised! Huge bug list below!



Some users have tested firmware revision 03.04.05 and have confirmed that these issues STILL exsist. Please let it be noted that I have also contacted the following people in regards to these issues.



ITV Press Office (Due to recent sponsorship with LG)

LG Press Office

BBCWatchdog

BBCNews

Flatpanles HD (regarding up coming review)

AVForums (regarding up coming review)

WhatHiFi (regarding posted review)

F1 Press Office (due to sponsorship)



I have received some from of support/reply from most of the above (except BBCNEWS) so far. I have a few people left to contact regarding these issues including sky, a large tech blog and the ASA

UPDATE 2:Some users have tested firmware revision 03.04.05 and have confirmed that these issues STILL exsist. Please let it be noted that I have also contacted the following people in regards to these issues.ITV Press Office (Due to recent sponsorship with LG)LG Press OfficeBBCWatchdogBBCNewsFlatpanles HD (regarding up coming review)AVForums (regarding up coming review)WhatHiFi (regarding posted review)F1 Press Office (due to sponsorship)I have received some from of support/reply from most of the above (except BBCNEWS) so far. I have a few people left to contact regarding these issues including sky, a large tech blog and the ASA

UPDATE 1:

Just tested the latest 03.02.90 firmware and their are NO changes to any of the reported issues.

All the following bugs still exist.



My replacement LM960 arrived today and was tested for over 4 hours with different hardware/software and still exhibited all of the following bugs that are listed below.

Returns:

AVForums members who have returned/returning this set:

Anbjorn returned his set costing LG £3000 (or equivalent currency)

My set is being returned costing LG £3000

Current total loss of sales of actual returned hardware (LM960):

£6000

AVForums members who are holding off buying this until issues are fixed:

freddwatt = £3000

Zeroturn = £3000

Crunchie = £3000

Warlord = £3000

Pezley = £3000



MRb = £3000

Metlore = £3000

Rm2012 = £3000

Gavcooper = £3000



EMJay = £3000

LeonTTs = £3000

Nike84 = £3000

Soundstyle = £3000



Sircher = £3000

Valtmestern = £3000

iRenick = £3000

Azza21 = £3000



Edew = £3000

Rodgedodge = £3000

Ultradad = £3000

Xetick = £3000



Zanzan = £3000

Jbartens = £3000

Avlogger = £3000

The postman = £3000



Rev43 = £3000

Mancutd = £3000

Beserkgoose = £3000

Monsieurblack = £3000



Hererick = £3000

Frank1207 = £3000

Klinge = £3000

Current total for potential loss of sales is:

£96,000



Overall total loss of sales for LG so far, from AVForum members alone (not including word of mouth/guests/other forums/blogs/websites)

£102,000

LM960v BUG LIST



*Picture Wizard is not saving all changes to expert 1 when HDMI is labeled as "PC"



*No CMS or calibration tools when in Labling a HDMI as PC meaning the tv can NOT be calibrated for HTPC users.



*1080/24hz content is complelty broken in dark scenes. Tested on The Walking Dead, Contraband, Harry Potter, The Dark knight, THOR, Extremely Loud etc etc etc all movies tested exhibit this issue in DARK scenes! (very specific dark scenes, please see details and videos below).**



Here are the video sample hosted on youtube thanks to EMJAY



More LG LM9600/LM960V 24p Playback Problems - YouTube

LG LM960V problem displaying 24fps content - YouTube



*Enabling the TV guide disables all audio and video?



*Sending



*LAG is still up in the 150ms+ region (even when hdmi labeled game)



*Just Scan not available in PC mode, which is strange as it was invented exactly for this mode.



*CMS/Color gaumet etc non configurable in pc mode. As many HTPCs send bt709 this is a serious issue, as not only can we not calibrate due to no CMS, we can't select the correct gaumet our pc is sending.



*3D mode NOT selectable when a HDMI is labeled "PC" if you send 1080/24hz sbs/ou/checkerboard content etc. None of the 3D methods are selectable under these conditions. Meaning NO 24p 3D for htpc users or 2D to 3D conversion



*No local dimming in "Game Mode"...... Unless you enable 2D to 3D conversion or play a 3D game, then Local dimming is activated. So we can locally dim 3D games, 2D to 3D converted games but not 2D games... And considering it adds negligible additional lag when enabled/disabled in standard mode, why do we not have this option.



*Fails Lagom tests. Shadow detail below 5th block on Lagom is not visible due to poor grey/shadow detail reproduction.



*Very poor Black Levels.



*Pixel count shows that the display is cutting off 2 Verticle rows of pixels on the lest hand side of the screen, meaning the visible pixel count is actually 1918x1080p



*Bad back light uniformity is appaling.



*Perimiter of the screen shows a very significant vignette effect due to poor/uneven back light.



*Silver frame along the outside border of the TV (the bezel) is misaligned? This was noticed and

Photographed by a reviewer (possibly WHAT HIFI) but it was not apparent on my 1st LM960. However, my replacement (my 2nd) has a misaligned bezel?



*Trumotion in all modes causes artifacts such as peoples faces tearing, 3 footballs on a pitch etc etc *Picture Wizard is not saving all changes to expert 1 when HDMI is labeled as "PC"*No CMS or calibration tools when in Labling a HDMI as PC meaning the tv can NOT be calibrated for HTPC users.*1080/24hz content is complelty broken in dark scenes. Tested on The Walking Dead, Contraband, Harry Potter, The Dark knight, THOR, Extremely Loud etc etc etc all movies tested exhibit this issue in DARK scenes! (very specific dark scenes, please see details and videos below).***Enabling the TV guide disables all audio and video?*Sending [email protected] via hdmi (Denon/Onk GUI with internal AVR scaler disabled) causes this screen to display a blue corrupt unusable display or no display at all (input signal screen)*LAG is still up in the 150ms+ region (even when hdmi labeled game)*Just Scan not available in PC mode, which is strange as it was invented exactly for this mode.*CMS/Color gaumet etc non configurable in pc mode. As many HTPCs send bt709 this is a serious issue, as not only can we not calibrate due to no CMS, we can't select the correct gaumet our pc is sending.*3D mode NOT selectable when a HDMI is labeled "PC" if you send 1080/24hz sbs/ou/checkerboard content etc. None of the 3D methods are selectable under these conditions. Meaning NO 24p 3D for htpc users or 2D to 3D conversion*No local dimming in "Game Mode"...... Unless you enable 2D to 3D conversion or play a 3D game, then Local dimming is activated. So we can locally dim 3D games, 2D to 3D converted games but not 2D games... And considering it adds negligible additional lag when enabled/disabled in standard mode, why do we not have this option.*Fails Lagom tests. Shadow detail below 5th block on Lagom is not visible due to poor grey/shadow detail reproduction.*Very poor Black Levels.*Pixel count shows that the display is cutting off 2 Verticle rows of pixels on the lest hand side of the screen, meaning the visible pixel count is actually 1918x1080p*Bad back light uniformity is appaling.*Perimiter of the screen shows a very significant vignette effect due to poor/uneven back light.*Silver frame along the outside border of the TV (the bezel) is misaligned? This was noticed andPhotographed by a reviewer (possibly WHAT HIFI) but it was not apparent on my 1st LM960. However, my replacement (my 2nd) has a misaligned bezel?*Trumotion in all modes causes artifacts such as peoples faces tearing, 3 footballs on a pitch etc etc

Recommendation:

LGUK said: "unless we recieve a significant number of complaints from other LG customers regarding theses issues, we will not be looking into this any further" Click to expand...

@avforums

Please can you test the scene from "The Walking Dead" posted above and post your results?



If you don't have this show you can also test "HPATDHP1" 17m:35s to 18m at 1080p/24hz and watch the faces of the characters in this scene.



Also in "HPATDHP1" scene where the death eater backs away from Harry after killing the owl in the chase scenes, he leaves Harry for voldy... Watch Harry's face very closely in this scene.



Now, continue with the movie and watch as Harry and Hagrid come into land (crash) in the water at the burrow...



Now, continue to watch this scene, and as Harry approaches Ginny after Mrs weasley leaves with Hagrid, you will see a classic example of this issue. Harry has about 3 faces in this scene as he walks toward Ginny, his face is a complete blur.



Also in HPATDHP2 the opening scenes display this error in masses. Check the opening scenes where it pans up to level out over the water... It's a pixelated mess?

Then watch voldys face, it's has a shadow (like walking dead scene) as he moves, this is only visisble in the the close up (profile) shot of his face.



The Fog" 2005 intro

The trails behind the sailers heads are shocking.

Also watch the oares that appear on screen directly after the latern is dropped and the explosion hallens... watch the trails from the ores in 24p... They are not visible in at 60hz.



"The Woman" 2011

51 minutes in

The wife bends down to pick up a log as he is cleaning the "The Woman" watch the wife's hands and the log closely, this is probably the least effect (not as strong) but its still visible.. But at about 1/10th the power of Harry potter etc..



"Donne Darko" 2001

11 minutes in warch as the camera pan up toward the chandleere as Donne is sleep walking out the house. Watch the door very closely. The door has a gold knob on the middle left, slight above that its a chain lock, next to the chain lock is a rectangular shaped pattern [____] in the centre of the door. Watch this section of the door as the camera pans back DOWN from the chandleere toward the door.



The Bourne identity

Watch the intro of this movie at 60hz and 24hz.

Warch at apx 1:15 onward when the lone man goes out onto the deck of the boat, watch as he walks from the right hand side of the screen to the left. Blurs and smears everywhere that are NOT apparent in 60hz playback.



We bought a zoo

1:25:10 (onward) as he has an argument with his son, 1 scene the kids face completely distorts into what looks like melted plastic!

1:48:30 (onward) when his alarm goes off on the 7th! Watch the screen completely fall apart into a complete mix of blurs and pixels.

Update

**After further testing I have come to the conclusion that is not "dark" scenes in general, it's dark scenes that contain NO light source such as torch, bulb, lighter, flame etc... An unlit face against a black sky or background really shows this bug off.



"Harry Potter" movies are full of it "The Dark Kight "isn't to bad as most dark scens have a light source, however "The Walking Dead" is also full of this bug.



"Tron" isn't to bad either as it has light sources on most of the dark scenes (the suits etc). However the he introduction to "THOR" as Natalie Portman firsts look up toward the sky (during the storm) is particularly noticeable.



I'll keep testing blurays and post scenes for others to check.

Hey guys,As I can no longer update the original post (as we've moved) here is a copy so I can continue to keep it updated with fixes/workarounds, firmware upgrades and further bugs if found.Firmware updates will be here:Post 1200, copied from here:LGs Offical Response:LM960v Alien intro screenshots:DSE effect images:Videos of one of the many bugs in action:Anbjorn And another AVForums user have also confirmed these issues, Anbjorn has returned his LM960 for a refund.My set is being returned for a refund in apx 7/10 days.Other members of AVForums have stated they will not buy the LM960v until these issues are corrected.AVForum members, please thank this thread or post a reply if you are holding off or have already returned or are refusing to buy this set until these issues are fixed.__________________________________________________My current recommendation is NOT to buy this TV!I feel sore today, as this is broken tv has cost me £3000 out of our savings, and after calling LG today they said, and I quote:Also a great scene for testing this fault, is the labyrinth scene from HPATGOF (videos and samples posted above) this was also reported by another users on these forums.This bug is in every movie I own, but the scenes are very specific and similar. If you guys can feed this back to LG or report the fault, test the fault, find the fault and reproduce the fault then they may listen to you, as they just won't listen to me.I can assure you, you will see it.Please ensure when testing for this that the tv is definetly displaying 1080/24p as this fault/bug does not appear ehen in 50/60hz mode etc.Note:Google Search Phrases:LM960v Faults, LM9600 faults, LM960v 24p, LM9600 24p, LM960v trails, LM9600 trails, LM960v motion blur, LM9600 motion blur, LM960v bugs, LM9600 bugs, LM960v calibration, LM9600 calibration, LM960v issues, LM9600 issues, LM960v lag, LM9600 lag, LM960v judder, LM9600 judder, LM960 pixel, LM9600 pixel, LM960v bug list, LM9600 bug list