Hello,

I know you all have noticed the API breaking frequently recently and I wanted to write a post about it to help describe exactly what parts are breaking for clarity.

render.guildwars2.com is a piece of the API that converts game asset images into jpgs and pngs for the public to use in their apps and sites. It's backed by a pretty simple standalone piece of server software whose sole responsibility is to cache the assets, convert them, and serve them as images.

This server has been getting stuck in a bad state about every other month or so for a while now (I think a little over a year). It has been on my backlog of things to fix, but since the solution is a gentle reboot now-and-then, I admit I flagged it as low priority.

Over the last few weeks, for reasons I haven't yet figured out, it's been getting stuck very frequently, sometimes twice in a day and at least once every weekend. It's gotten so bad that due to server configuration reasons, it wiped the white list server which had to be recovered manually (which is why the item endpoint died recently). Thank you for your reports of failure on the forum. I have been using these reports to manually fix the server while we try to work on a real solution.

The priority for fixing render.guildwars2.com has been bumped up and is being actively worked on. The current status is debugging and gathering info on why it's breaking. As soon as we know, we'll fix it as soon as possible.

Thanks again for your reports, and thank you for your patience while we try to put out this fire for good.

-Snider