Surbhi

Thanks for contacting EA Help! My name is Surbhi how may I help you?

you

hello.

you

i'd like a refund for SimCity please.

Surbhi

Hello there.

Surbhi

May I know the reason of refund?

you

i can't get the game to work. the server's are overloaded and it crashes all the time.

Surbhi

May I have your order number please?

you

XXXXXXXXXXXXXXXXX

Surbhi

There is one security question mentioned on your account, in order to make any changes on your account I need to verify that security question, please let me know your security question and answer.

you

XXXXXXXXXXXXXXXXXX

Surbhi

Please verify the last four digits of your credit card with which the game was purchased.

you

XXXXXXXXXXXXXXXXXXX

Surbhi

Thank you for your co-operation in verifying the account.

Surbhi

May I please put your chat on hold for a minute to make the necessary changes?

you

sure

Surbhi

Thank you for waiting. I appreciate your patience. Refund number 408528209 has been created for this transaction in the amount of $79.99

you

Thank you

Surbhi

You're most welcome.

you

Just so you know, I've waited a long time for this game, since Sim City 4. I can't tell you how disappointed I am.

Surbhi

I can understand your anxiousness with this. Had I been in your place, I would have felt the same.

Surbhi

Thank you for contacting EA. Is there anything else I can help you with today?

you

when can i expect a confirmation email / refund?

Surbhi

With in 5 to 7 working days you will receive your money back.

you