Email To H&M Customer Service

A Compliment And A Warning

From: customerservice.us@hm.com <customerservice.us@hm.com>

Date: Tue, Sep 24, 2013 at 8:16 AM

Subject: H&M Customer Service

To: Jack

Dear Jack,

Thank you for your email regarding your feedback.

We are happy to hear that you are a loyal H&M customer. We value all of our customers feedback. To show our appreciation for this valuable feedback, please provide us with your mailing address so we may send you a 20% off customer appreciation card. This card can be used to receive 20% off one full purchase in any of our H&M stores in the U.S. and expires on Dec 31, 2013.

Kind regards,

H&M Customer Service

—- Original Message —-

On September 24, 2013 at 7:59 AM

Hello H&M,

First of all, let me say I am a very happy and loyal customer. I love your store for what is possibly an uncommon reason, and that is the simplicity.

I’m a guy who isn’t wild about shopping. It really only happens when it is a dire necessity. I know when I go to H&M, the available selection will be the best of the best, the cream of the crop. No hunting through racks and racks. It’s all there, and it’s all good, and I’m in and out quickly.

Just the other day, I found myself at a hotel near one of your North America stores with no clothes to wear that night. No problem. I popped in, basically grabbed everything off one of the mannequins, and was on my way. New shirt, sweater, shoes, socks, and boxers.

I met up that night with my girl. We had a few greyhounds, some bubbly, and an extremely sweet sake drink. I looked good in my H&M outfit.

By the time we made it up to the hotel room, or I should say barely made it through the door, we were wild, we were passionate, and we were dying to get each others clothes off. We crawled and rolled along the floor towards the bed.

I’m not going to toot my own horn here, but I had her hot. In her delirious state, she grabbed the sides of my new H&M button down shirt, and pulled. The two halves came apart, and I was bare chested.

Now I was expecting the buttons to pop off, fly over and hit the mirror or the lampshade. Ping ping ping!

But here’s the crazy part. We looked at the shirt, and the buttons were still sewn on the fabric!

The button holes on the other side, however, had ripped completely through to the edge!

So first, a compliment. Whoever is sewing the buttons on your shirts is doing a hell of a job. Like, give-them-a-raise-today type of job.

Now a warning. Maybe you want to put this on a hangtag on the garment itself.

Something along the lines of :

If you wear this shirt, your girl is going to get hot. When she gets hot, she’s going to rip it off you. When she rips it off you, these bad-ass buttons aren’t going anywhere, but you’re going to shred the fabric. And while this makes for a sexy keepsake, it will render the shirt unwearable.

Sort of an adult If You Give A Mouse A Cookie.

Anyway, thanks for everything, keep up the good work.

Jack