As SEOs working in the weeds with our clients each day, it can sometimes be hard to truly see how major Google algorithm updates affect our industry as a whole. Sure, we can perform test after test to see how our clients are affected, but what about the poor account manager or technical SEO director who has to put in the extra work and placate potentially panicked and frustrated clients? How are they personally affected?

BrightLocal (my employer) anonymously polled 650 SEO professionals recently on this very subject, asking them a host of questions about how algorithm updates impact their workload, their client relationships and their job satisfaction. Below, I’ll go over some of the startling results from our survey, “The Human Impact of Google Algorithm Updates.”

Google update? What Google update?

First, and almost most alarmingly, 36 percent of respondents couldn’t say whether their business or their clients’ businesses have ever been impacted by a Google algorithm update. This should come as a shock — although this isn’t necessarily Day 1 SEO Stuff, it’s certainly Week 1 SEO Stuff.

The high percentage shown here suggests that either Google needs to better communicate the potential effects of an algorithm change (we can dream, right?) and/or SEOs and in-house marketers need to do more to stay on top of updates and investigate whether their clients have been affected by them.

‘And how does that make you feel?’

Of the significant 44 percent who said their business or their clients’ had been affected by algorithm changes, 26 percent say they struggle to know how to react, and 25 percent get stressed when updates happen. (Note: For this question, respondents were able to select multiple answers.) However, on the flip side, an encouraging 58 percent either don’t get worried about updates or are actually excited by the challenge.

It’s perfectly natural for different types of people at different levels of experience to have differing reactions to potentially stressful situations, but 26 percent of respondents say they don’t even know how to react. This means that all the content you put out immediately after a Google update — whether to cash in on suddenly popular “what just happened to the Google algorithm” keywords or to genuinely help SEOs serve their clients better (we’re hoping it’s the latter) — isn’t reaching everyone.

At this point in the Google updates timeline, we should all, as content creators and content readers, be better versed in learning how to react after a Google update.

The penultimate straw

For many, it seems, the camel’s back can very nearly be broken by a surprise Google update. Just over a quarter of respondents said they’d considered leaving the SEO industry because of algorithm updates but ultimately decided to stick around.

It’s worth taking a step back next time an update hits. Take a look around your agency — are your SEO staff or colleagues ready to break? It takes strong leadership and a solid bedrock of skills for an SEO agency to bounce back from a big update, so make sure your best SEOs are made of the right stuff to prepare them for the worst — and, as we’ll see now, it gets bad.

How to lose clients and alienate Google

Nearly a third of respondents who said that Google updates had had an effect on business actually lost clients as a result.

But it’s not all bad news. Twenty-six percent won clients, 23 percent saw the opportunity to grow their work with existing clients, and 29 percent of respondents noticed no change after the update. So there’s quite a lot of positivity to be found here, especially considering respondents were able to choose multiple answers (which could mean that respondents both won and lost clients because of Google updates).

What this ultimately means is that what happens after a Google update is up to you. You can’t point at the above chart and say, “Well, everyone loses clients after a Google update,” because they don’t. The range of responses shows just how much is at stake when an update hits, but it also shows the huge opportunities available to those agencies that communicate with their existing clients quickly and knowledgeably, carefully managing expectations along the way, while also keeping their eye out for businesses who have taken a beating in rankings/traffic and are looking for help.

The client-agency relationship

One final point the survey touched on was the client-agency relationship and how it can be affected by Google updates. A majority agreed that updates make clients more dependent on agencies. (Who knew it? It turns out that every time Google released an algorithm update, they were doing SEOs a favor all along!)

However, with that extra dependency comes extra scrutiny, as seen by the 31 percent of respondents who feel that Google updates lead to clients distrusting agencies. The wisest SEOs in this particular situation are the ones going into client update meetings with clear, transparent overviews of what the client’s money or their time is being spent on, and simplified (but not necessarily simple) explanations of the ramifications of the Google update.

And for the 28 percent who said that Google updates make clients consider changing agency? Well, I hope you do better next time!

What is the first thing you do when an algorithm update happens?

Before I leave you to stew on all that data and start pre-packing your next Google Update Emergency Go-Bag, here are some of the qualitative responses we received to one particular question in the survey, “What is the first thing you do when an algorithm update happens?” May these serve to remind you that whatever happens, no SEO is alone:

The data-divers

“Run ranking reports on all clients.”

“Review all the sites that are affected and determine what they have in common. That gives me a starting point as to what has changed.”

“Determine which high-volume pages are most impacted, then review existing SEO to try to uncover anything that might be the cause of the traffic from an on-page or technical SEO perspective.”

The researchers

“Read the posts on it to find out what happened and how to react.”

“Figure out how I need to change my strategy.”

“The first thing I do is research to find out what has been impacted. Next, I inform my team of what to expect from incoming client calls. Following that, I write an article for our blog to include our clients in on the updates.”

“Read, read, read everything I can get my hands on.”

“Read and study. Then work to fix it.”

“Check forums/respected sites to find out as much information as possible.”

“Get educated.”

“Read as much as I can on what happened/what was affected, then find what it did to my websites/keyword rankings, then rebuild and re-conquer.”

“Start reading news releases and blogs from highly respected SEO professionals to try to figure out the changes.”

The vice users

“Grab an adult beverage (or two).”

“Drink coffee.”

“Smoke a cigarette.”

“Go for a few beers.”

“Take a Xanax.”

The waiters

“Wait a few weeks while watching the SERPs.”

“Nothing, I wait for the algorithm to normalize. I take a look at websites that drop, and websites that increase in rankings. I then compare and contrast my clients’ sites to those. Once I have better understanding of how the algorithm affects sites, I will adjust the strategy.”

“Just ignore it for a couple weeks then make adjustments.”

The communicators

“Check for confirmation of update. Assess impact. Communicate with affected clients.”

“Share the news with my team and engage them in coming up with a plan.”

The extremes

“Prepare for the s***-storm ahead.”

“Freak out.”

“Cry.”

The one person who was actually positive about it

“Celebrate the new consulting opportunities that will result.”

Opinions expressed in this article are those of the guest author and not necessarily Search Engine Land. Staff authors are listed here.