Marlon (12/25/2015, 2:10:38 PM): Hello, My name is Marlon how may I assist you today?

Me (12/25/2015, 2:11:39 PM): Hello, I have issues regarding the Playstation TV.

Me (12/25/2015, 2:13:30 PM): So the issue is that my Vita titles won't run on the PSTV, even though they don't required the Vita features such as touch, gyro or microphone.

Me (12/25/2015, 2:14:20 PM): I'm well aware that the PSTV has a whitelist system running.

Me (12/25/2015, 2:14:36 PM): But it prevents me from being able to access the games I've rightfully purchased.

Me (12/25/2015, 2:15:13 PM): I bought the Vita TV for the purpose of being able to play my Vita titles on the TV.

Me (12/25/2015, 2:15:31 PM): But that promise has not been delivered.

Me (12/25/2015, 2:16:02 PM): Is there a way I can contact Sony itself for this specific request?

Marlon (12/25/2015, 2:16:30 PM): Alright! In this case allow me a couple of minutes while I verify the information for you.

Me (12/25/2015, 2:18:02 PM): Thank you.

Marlon (12/25/2015, 2:20:44 PM): Thanks for waiting. I'm still researching this for you. I appreciate your patience.

Me (12/25/2015, 2:21:36 PM): I've listed down my request in the forums here: https://community.us.playstation.com/t5/Consoles-Peripherals/Vita-TV-Universal-Compatibility/td-p/45546648

Marlon (12/25/2015, 2:23:54 PM): Thanks for waiting. Checking the information I was able to see that in order to play the PS Vita games, you might need to use the PS Vita card in the PS TV, and make sure that you are using the same PSN account in the PS Vita and PS TV.

Me (12/25/2015, 2:24:50 PM): I've used the same vita card as the one on my Vita.

Me (12/25/2015, 2:24:58 PM): They both use the same account.

Me (12/25/2015, 2:25:50 PM): The problem is, that the message pops up saying that the game is not compatible with the PSTV.

Me (12/25/2015, 2:26:44 PM): For example, Hyperdimension Neptunia Re;birth 1 doesn't use any of the Vita features such as gyro, microphone or touch.

Me (12/25/2015, 2:26:57 PM): But is not able to launch due to the PSTV having a whitelist check.

Me (12/25/2015, 2:27:42 PM): Before, there was an exploit to remove the whitelist and play any Vita game, but with an update, that exploit was no longer doable.

Me (12/25/2015, 2:28:04 PM): Users should not resort to using an exploit to access the games that they purchased.

Marlon (12/25/2015, 2:28:20 PM): Alright! In this case may I know what is the game that you are trying to play in the PS TV?

Me (12/25/2015, 2:29:16 PM): I'll write down a list of games that I've tried

Me (12/25/2015, 2:29:28 PM): Dengeki Bunko Fighting Climax

Me (12/25/2015, 2:29:31 PM): Dengeki Bunko Fighting Climax Ignition

Me (12/25/2015, 2:29:40 PM): Hyperdimension Neptunia Re;birth 1

Me (12/25/2015, 2:30:00 PM): Wipeout 2048

Me (12/25/2015, 2:30:18 PM): Metal Gear Solid HD Collection

Me (12/25/2015, 2:31:01 PM): While I'm aware that MGS HD collection uses Vita features, it does not render the game unplayable by removing said features.

Me (12/25/2015, 2:32:18 PM): There are also PSOne titles that do not want to download on to my Vita

Me (12/25/2015, 2:32:30 PM): Despite being fully playable on the PSP

Me (12/25/2015, 2:33:24 PM): There are some games that I haven't tried, but a lot of my Vita library is not playable because of this whitelist.

Marlon (12/25/2015, 2:34:22 PM): Thanks for the information, allow me a couple of minutes to verify if those games are compatible with the PS TV?

Me (12/25/2015, 2:34:50 PM): Well the PSTV is advertised as being a home system to play Vita titles.

Me (12/25/2015, 2:35:17 PM): I don't see a reason to lock out players who wish to play Vita titles that they purchased.

Me (12/25/2015, 2:35:30 PM): Especially if the titles do not need the Vita-only features.

Me (12/25/2015, 2:38:05 PM): The only thing I'm requesting is for Sony to consider lifting the whitelist system of the PSTV.

Me (12/25/2015, 2:38:15 PM): There's absolutely no reason why it should be there.

Marlon (12/25/2015, 2:38:35 PM): Thanks for waiting, I'm still researching this for you. I appreciate your patience.

Me (12/25/2015, 2:40:46 PM): I'm still here.

Marlon (12/25/2015, 2:43:22 PM): Thanks for waiting. I was taking a look to all the games and I was able to see that the games are not compatible with PS TV yet, I am really sorry for the inconveniences, and in order to verify what games can be playable on PS TV, I will send you the link of the list:

https://store.playstation.com/#!/en-us/ps-tv-compatible-games/cid=STORE-MSF77008-PSTVCOMPATIBLE

Me (12/25/2015, 2:44:07 PM): This is why I wish that this were forwarded to a Playstion representative.

Me (12/25/2015, 2:44:36 PM): Just for them to consider lifting the whitelist system that the PSTV has.

Me (12/25/2015, 2:45:10 PM): I have no way of contacting them directly, this is why I'm depending on the outcome of this livechat support.

Marlon (12/25/2015, 2:47:04 PM): Regarding your concern, our engineers are working in order to get those games playable in the PSTV, I am really sorry for the inconveniences that this might have caused you, and I am sorry for being unable to assist you today, but may I know if besides this, is anything else I can assist you with today?

Me (12/25/2015, 2:48:57 PM): I know that it's up to the game developers to give games the PSTV support, and not the actually team behind the PSTV itself.

Me (12/25/2015, 2:49:19 PM): This is why the error message displays that you have to wait a game update for it to be added to the whitelist.

Me (12/25/2015, 2:49:52 PM): But this is a problem with a service within the PSTV itself that's causing this.

Me (12/25/2015, 2:50:22 PM): And makes game developpers have to put more time than it's worth to be able to release it to the PSTV.

Me (12/25/2015, 2:50:34 PM): The Vita is already in a bad position.

Me (12/25/2015, 2:50:45 PM): And Sony is well aware of this.

Marlon (12/25/2015, 2:51:30 PM): You are right and I totally understand you, however our engineers are working in order to adapt those and more games to the list and we hope to get them as soon as possible.

Me (12/25/2015, 2:51:40 PM): I just want to be able to contact one of the Playstation representatives.

Me (12/25/2015, 2:52:00 PM): This issue could very easily be resolved.

Me (12/25/2015, 2:52:20 PM): An exploit was able to remove the whitelist months ago but was patched by Sony itself.

Marlon (12/25/2015, 2:52:21 PM): And do not worry, because we hope you enjoy your games as soon as possible, may I know if besides this, do you have any other concern I can assist you today?

Me (12/25/2015, 2:54:10 PM): Is there a way I can contact Sony Playstation for this?

Me (12/25/2015, 2:54:30 PM): I just need a clear answer.

Marlon (12/25/2015, 2:55:21 PM): You are contacting PlayStation support now.

Me (12/25/2015, 2:56:21 PM): Alright, so please, if any of your staff can contact me regarding this issue.

Me (12/25/2015, 2:56:29 PM): Because the answers I got were very vague.

Me (12/25/2015, 2:56:43 PM): Contact me at miraclelotus0@gmail.com

Me (12/25/2015, 2:57:36 PM): I bought the PSTV under pretenses that I'd be able to play my Vita titles.

Marlon (12/25/2015, 2:57:52 PM): Regarding your concern, unfortunately we do not have the contact option, but do not worry, because you can follow the blog for further updates:

Marlon (12/25/2015, 2:57:54 PM): http://blog.us.playstation.com/

Me (12/25/2015, 2:57:57 PM): I know what the PSTV is made of the exact same hardware as the Vita.

Me (12/25/2015, 2:58:21 PM): It's the operating software that's preventing titles to play.

Marlon (12/25/2015, 2:58:30 PM): And also in Tweeter: @AskPlaystation

Me (12/25/2015, 2:59:09 PM): Will this be forwarded to anyone. Or is this conversation is only between you and me?

Me (12/25/2015, 2:59:25 PM): I'm a concerned customer and do not wish that my purchase has gone to vain.

Marlon (12/25/2015, 3:00:44 PM): Do not worry about the games, because the games will be playable on PS TV as soon as possible and the conversation is between you and me.

Me (12/25/2015, 3:01:20 PM): Is that a fact, or a promise?

Marlon (12/25/2015, 3:02:16 PM): That is a fact, because our engineers are working on the PS TV features.

Me (12/25/2015, 3:03:36 PM): Then I'll wait if that's a fact.

Me (12/25/2015, 3:04:18 PM): But I already know that it's a whitelist that's preventing for the games to work.

Marlon (12/25/2015, 3:05:26 PM): You are right! And that is why we are working on it, may I know if besides this, do you have any other concern I can assist you with today

Me (12/25/2015, 3:06:21 PM): I've had my Vita for about 2 years now, and PSone titles such as Metal Gear Solid, Crash Bandicoot 1 through 3 and Spyro do not work.

Me (12/25/2015, 3:06:45 PM): Nothing has been done to make these titles work on the Vita.

Marlon (12/25/2015, 3:07:45 PM): About Metal Gear Solid this is the one that is available for PS TV:

Marlon (12/25/2015, 3:07:46 PM): https://store.playstation.com/#!/en-us/games/metal-gear-solid-vr-missions-(psone-classic)/cid=UP9000-NPUJ00957_00-0000000000000001

Me (12/25/2015, 3:08:20 PM): But it's not the game I'm talking about.

Marlon (12/25/2015, 3:08:51 PM): That is correct! But we hope to get it available for PS TV As soon as possible.

Me (12/25/2015, 3:09:57 PM): I'm not talking about the PSTV but the handheld itself now.

Marlon (12/25/2015, 3:10:52 PM): Alright! Basically the game is not longer playable for PS Vita anymore, correct?

Me (12/25/2015, 3:11:05 PM): It has never been playable.

Me (12/25/2015, 3:11:56 PM): But it's playable on the PSP.

Marlon (12/25/2015, 3:12:00 PM): In this case, you might need to contact the developer for further information about it.

Me (12/25/2015, 3:12:51 PM): Konami is no longer involved with video games.

Me (12/25/2015, 3:13:22 PM): This is a problem with the hardware's software, rather than the game.

Me (12/25/2015, 3:13:41 PM): The game developers have nothing to do with this issue.

Marlon (12/25/2015, 3:15:07 PM): In order to verify why the game was released for PSP and not for PS Vita, you might need to contact to Konami Digital Entertainment, and this is their contact link: www.konami.com

Marlon (12/25/2015, 3:15:33 PM): And these are the contact phone numbers:

310-220-8330 or 310-220-8331

Me (12/25/2015, 3:16:00 PM): This entire time I've been trying to tell you that the problem is revolved around the Vita.

Me (12/25/2015, 3:16:09 PM): Everything about the Vita, up to the Vita TV.

Me (12/25/2015, 3:16:27 PM): It's all about the operating system blocking off the content.

Me (12/25/2015, 3:17:00 PM): You cannot access these games through normal means.

Me (12/25/2015, 3:17:15 PM): And people have to exploit your systems to even access the things that they purchased.

Me (12/25/2015, 3:17:22 PM): Do you not see that this is a problem?

Me (12/25/2015, 3:17:33 PM): A problem that needs to be addressed to Sony?

Marlon (12/25/2015, 3:19:23 PM): About the games it depends of the developer if they will release it for all the platforms or only for an specific platform and about the PS TV we are working on in, and if by any chance you need to contact Sony this is the contact phone number: 1-800-222-7669

Marlon (12/25/2015, 3:19:33 PM): I hope I have assisted you with your questions today. Thank you for contacting to PlayStation Chat Support. Have a nice day.