Shipping rates



A $25.25 AUD base shipping rate per parcel

Plus $5.45 AUD weight rate per 500g

Plus GST on the value of the good(s) including any shipping fees or local taxes paid to the USA retailer and on the ShopMate shipping and service fees

All prices shown include GST. The minimum chargeable weight for all ShopMate parcels is 500g, with 500g increments thereafter.



The chargeable weight of your parcel will be based on the greater of its actual weight or cubic weight (charged in 500g increments).



Our ShopMate shipping rates are made up of:All prices shown include GST. The minimum chargeable weight for all ShopMate parcels is 500g, with 500g increments thereafter.

Example product Base Shipping Rate (AUD) including GST Weight Rate (AUD) including GST GST on Value of Good (AUD) Total (AUD) including GST Book

Weight: 500g $25.25 $5.45 $5.00 $35.70 Pair of women's shoes

Weight:1.5kg $25.25 $16.35 $5.00 $46.60 Women’s handbag

Weight:2kg $25.25 $21.80 $8.00 $55.05 Sleeping Bag

Weight:3kg $25.25 $32.70 $8.00 $65.95

GST: By law from 1 July 2018, Australia Post will be required to collect GST from customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that customers ship into Australia using ShopMate.



From 1 July 2018, each time you check out a ShopMate parcel and declare the value of the goods, you will be asked to provide payment for your ShopMate shipping and the applicable GST all in the same transaction^.

The rate of GST is 10%.



GST will be payable on: The value of the item(s) you are shipping into Australia via ShopMate including any shipping fees or local taxes paid to the USA retailer, and

The value of the ShopMate shipping and service fee (including Extra Cover if applicable) By law from 1 July 2018, Australia Post will be required to collect GST from customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that customers ship into Australia using ShopMate.From 1 July 2018, each time you check out a ShopMate parcel and declare the value of the goods, you will be asked to provide payment for your ShopMate shipping and the applicable GST all in the same transaction^.The rate of GST is 10%.GST will be payable on:

Consolidation service: If your parcels are from the same USA retailer, you can get cost savings from



Bundling discount: If your parcels are from different USA retailers, you can still get savings to ship them at the same time. When you checkout multiple parcels at the same time on ShopMate, your first parcel will be charged the full shipping costs, but we will offer you a discount of $8.25 AUD (including GST) on each subsequent parcel. Consolidated boxes are not eligible for bundling discount and will not be counted as first or subsequent parcels for bundling discount. If your parcels are from the same USA retailer, you can get cost savings from consolidation to ship them as one consolidated parcel.If your parcels are from different USA retailers, you can still get savings to ship them at the same time. When you checkout multiple parcels at the same time on ShopMate, your first parcel will be charged the full shipping costs, but we will offer you a discount of $8.25 AUD (including GST) on each subsequent parcel. Consolidated boxes are not eligible for bundling discount and will not be counted as first or subsequent parcels for bundling discount.

Once your shopping arrives at your US address, we’ll let you know what the shipping charges to Australia will be. You can pay with Visa or MasterCard.

If you would like to work out the shipping cost yourself, simply use our shipping calculator or you can calculate the cubic weight of your parcel by following these steps:

Calculating the cubic weight of your parcel

1. Measure your parcel

The images below show you how to measure regular and irregular shaped parcels, and satchels.

Handy tip: When measuring the length and width of your parcel, always use the maximum points.

2. Cube your parcel

The cubic weight is the parcel's volume in cubic centimetres, divided by 6,000. To work this out, use the formula below:

Height x length x width ÷ 6,000 = cubic weight



For example: 50cm X 30cm X 40cm

= 60,000cm3 ÷ 6,000

= 10kg cubic weight





If the actual weight of your parcel is 9kg but the cubic weight is 10kg, we'll charge you the cubic weight because it is greater. But if the parcel's actual weight is 16kg, we'll charge you the actual weight because it is greater than the cubic weight of 10kg.

Maximum weight and dimensions

The maximum weight of a single parcel that can be sent through ShopMate is 22kg. Individual parcels must not exceed the following dimensions:

a maximum girth of 200cm

no one side greater than 1.05m in length

a dimension greater than 0.25 cubic metres

The formula for working out the girth of your overseas parcel is:

Width + height x 2 = girth

For example: 30cm + 20cm

= 50cm x 2

= 100cm girth



In the event that a parcel exceeds our weight or dimension restrictions, you will be notified and given the option to either pay for a return to the US merchant, or alternatively, pay $5 AUD to have the item destroyed in the US.

Extra cover

Extra Cover is available to items valued up to $5,000 AUD. It covers against loss, theft or damage of your parcel while being shipped by Australia Post*.



To buy Extra Cover, simply select it as an additional feature when you pay for your item on ShopMate.



It costs $2.75 AUD (including GST) per $100.00 AUD of your parcel’s value. Please note that the value of your item is determined by its purchase price as detailed on the merchant’s invoice.

Making a claim