Incorrect Pack Art Error in Message of the Day: For community members that purchased tickets to enter a draft from 11:00AM to 12:20PM ET (the period which in game messaging was in error) our teams rewarded 5 more tickets to those users impacted as a customer service grant. Incorrect Legend Pack Reward when going 4-0 in MUT Drafts: For community members that went 4-0 in MUT Drafts from 10:30AM to 3:50PM ET and chose the Legend Fantasy Pack, they received an incorrect Legend Fantasy pack that only offered the choice of 3 players in the final round. We have corrected that issue in game and all users impacted received a customer service grant with the correct Legend Fantasy Pack. Incorrect Legend Pack Rewards from Season 3 MUT Drafts/Salary Cap Rewards: For community members that finished in the Elite Tier after Season 3 ended for both MUT Drafts and Salary Cap, they received an incorrect Legend Fantasy pack that only offered the choice of 3 players in the final round. We have corrected that issue in game and all users impacted received a customer service grant with the correct Legend Fantasy Packs.

Hey Madden Ultimate Team Community,Yesterday, when we launched MUT Drafts, we heard various issues shared by the community and our teams worked to address them. Here is a quick update on what were the issues and how our teams addressed them.All customer service grants have been granted to affected community members at this time.If you did not receive your customer service grant, you can contact help.ea.com and our teams can review your logs to determine if you qualify for a customer service based on the time period of impacted users.KRAELO