On a 2 year term, we offer a 30-day satisfaction guarantee. If you’re not satisfied, you can cancel within 30 days of installation. All fees – including monthly charges, installation fees (if any) and up to $100 in pay-per-view charges – will be waived. If you received a gift with purchase, you have 21 days to return it.

After 30 days, if you cancel your internet and/or TV service, the fee will be $15 for each service, for each month (or partial month) remaining in your term. For example:

If you cancel your TV service at the end of month 18, there are still 6 months remaining in your term. So the cancellation fee will be 6 months x $15 = $90 (plus taxes)

If you cancel both Internet and TV at the end of month 18, there are still 6 months remaining in your term. So the cancellation fee will be 6 months x $30 = $180 (plus taxes)

No term If you are not on a term agreement (or if you’ve completed it) you may cancel services any time without charge. The 30-day satisfaction guarantee does not apply.