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Nexus 6P owners who have connected their handsets with Telstra’s mobile network appear to be experiencing connectivity issues that aren’t found on other carriers. In particular, users have taken to Whirlpool and Google’s Product Support Forums (links below) to express their concerns and to try to find a solution .. though at this stage, it doesn’t appear a solution is forthcoming.

The Nexus 6P, which isn’t sold by Telstra, appears to take issue with connection to Telstra’s 4G network, though the cause of the issue remains unknown. The most commonly experienced issue is when moving from a WiFi connection to mobile data; users have described seeing the 4G network indicator change quickly to a 4G! indicator (which means data connectivity is not working), with the only solution being to power down the phone and restart it, though toggling airplane mode seems to work for others.

Whirlpool user SydSider described the issue thus:

My 6P would not connect to internet after switching from wifi to 4G on Telstra network, this problem surfaces after leaving the phone on wifi with screen off for a while (something like a coffee time) or leaving home in the morning, mobile status would show 4G! icon, toggle airplane mode gets internet back. I also could not make any phone calls while connected to 4G, N6 would switch to 3G when making calls, but 6P doesn’t, 4G icon stays . It seems something to do with Telstra’s VoLTE. Hope this gets fixed soon.

One solution, though not a particularly popular one, is to lock-off 4G access when using Telstra, which prevents the issue from arising. Users can do this through the Settings -> More (under Wireless and Networks) -> Mobile Networks -> Preferred Network Type and selecting 3G.

We’ve approached Telstra and Huawei about the issue, and we’ll come back to you with any further developments.