Zoho CRM is a web-based online office suite. It is backed with various features like word processing, databases, spreadsheets, databases, wikis, CRM (Customer Relationship Management), web conferencing, and many other applications which is developed by ZOHO Corporation, a California based company.

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Zoho makes use of open application programming interface for its writer, sheet, and Planner products. It also has the plugins in Microsoft word and Excel, plug-in for Firefox, OpenOffice.org plugin. Zoho is different from other CRM solutions, because the free edition also has the rich functions. The function-rich zoho goes best for the start-ups and the small businesses. Every record type in Zoho, called as “module” has own tab where the records can be observed either in complete list or in individual form, this stunning feature makes Zoho the highly admired CRM solution. It is much easier for you to connect to the end-users and resolve to their business issues.

Zoho CRM provides various advantages like the zoho mail which provides strong email features with best storage facility. Users will also be able to find the emails which have been received by them without any hassle. Zoho also provides class apart interface and through this users can easily search the features they require as such. The technical support is always available online and so this makes it easy ot grasp by the developers. Zoho helps the users in creating the documents and also share the same by the use of Zoho documents These particular documents can also be published to any other blog or website which is in the Zoho. Zoho CRM is helpful for users in generating various reports according to their choices.