I will never use this website again. I am not usually one to write reviews or complain, but in this instance I find it necessary in order to possibly save someone else from being ripped off. I booked a room for one night, hours prior to using the room, and was told it would cost $139.95 and that I would receive an email confirmation for the booking. I never received the email and upon checking out the next morning was told that I was unable to get a receipt for the room as it was not booked through the hotel. When I got my credit card statement I noticed that I was charged $196.09 for the night. I tried to call multiple times in order to resolve my issue. The first time I was told that the additional $56.14 was for "taxes and service fees". I asked for an itemized receipt and was told one would be mailed to me. When I got the receipt it wasn't itemized and only showed the total. I called numerous (four) times after and was either disconnected after holding for an average of 20 minutes or was told that someone would call me back within 15 - 20 minutes, which never happened. When I finally got through to a supervisor, Tony, I was told that I "agreed to the additional charges by using the room". I told him that I had not been told about the extra charges and he basically told me it was too bad because I used the room. He was rude and unapologetic for their terrible business practices. I will be disputing the additional charges with my credit card company. I would give them zero stars if I could!