Article content continued

The letter goes on to say the Craigs’ mail will be held at the Canada Post office at 300 Wellington St. “until an alternate safe mode of delivery is put into place.”

Craig said he does not know which of his neighbours’ dogs triggered Canada Post’s move but has never personally had an encounter with an aggressive dog in his neighbourhood. He is upset his mail service is being interrupted for something outside of his control.

“We’re getting punished for something we never did,” Craig said. “We didn’t do anything wrong.”

A neighbour across the street from the Craigs confirmed he also received the letter from Canada Post suspending home mail delivery to his address.

In an email statement, a Canada Post spokesperson said the organization attempts to work with homeowners to find a solution if a dog-related incident erupts. In some cases, Canada Post will temporarily suspend delivery until a resolution can be found.

“Our local operations and health and safety teams decided to temporarily pause delivery to the door of the home in question and those nearby to keep our employee safe,” spokesperson Valérie Chartrand said in an email.

“In the meantime, all affected customers were communicated with to find an alternative solution for their mail delivery.”

The exact time frame on the temporary suspension is not clear.

Sanders Street residents aren’t alone in their home delivery woes. In the past, postal carriers have declined to deliver mail to another London address for safety reasons.

In August 2018, Canada Post sent a letter to elderly homeowner Edith Williams over concerns one of her front porch steps was 5.7 centimetres too high and posed a “safety hazard” to letter carriers. Williams was given the option of fixing the step or relocating her mailbox so the carrier wouldn’t have to climb the oversized step.

jbieman@postmedia.com

twitter.com/JenatLFPress