Versand

Shipping vintage items can be extremely difficult, but fortunately we have an excellent track record in this area. Our top priorities are ensuring that your purchase arrives in the same condition in which it left our hands, and that you pay only for the actual cost of shipping and boxing materials. Many times, we end up covering a portion of the shipping/packing charges in an effort to keep costs low. The following policies concern all shipments from Swamp Pink:



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(1) We tend to "overpack" (lots of padding, bigger boxes, etc.). We have also chosen to ship via FedEx and USPS Priority, rather than the lower-tier services (with the exception being very small packages that can go USPS First Class). We prefer to have our packages shipped faster, going through fewer sorting facilities, in an effort to reduce the risk of lost or damaged shipments. Our customers understand and appreciate these efforts.

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(2) Items will usually ship within 1-3 days. If we anticipate a delay, we'll let you know.

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(3) All shipments will include tracking identification and insurance up to the purchase amount.

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(4) We do not pre-pack our items, so we do not know the exact dimensions of our packages prior to shipping. Because exact shipping costs are not known until after a purchase is made and the item has been packed, buyers have two options for payment of shipping costs:



(a) For convenience, pay the listed shipping fees when you purchase the item through Direct Checkout or PayPal. If the collected shipping fee exceeds the actual shipping and packaging expenses, the buyer is entitled to any remaining balance (conversely, if the collected fee is below actual costs, we will cover the extra costs, which happens very frequently);



OR



(b) If you would prefer a more precise quote, email or message us and request that we place the item on hold until we can obtain the quote for you. We will not actually pack the item until payment has been tendered, but we will use your zip code to calculate approximate costs. We will also email our professional packer for his estimate if you are interested in one of our larger or specially handled items.

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(5) We offer some items that are simply too large or delicate to pack ourselves. If there is any uncertainty about the safe transit of an item, we will have that item professionally packaged. Obviously this will increase shipping fees, but we prefer to err on the side of caution rather than risking a damaged item.

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(6) International shipping is available on some items, but buyers should contact us for a quote prior to purchase. This also applies to customers located in Alaska, Hawaii, or other non-contiguous U.S. territories.

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(7) Damaged Goods



We go to great measures to properly pack our items, and are proud of the fact that we have never had a report of an item arriving damaged. That said, we have to assume that our luck will run out at some point in the future. That is why we insist on extra packing materials, tracking information, and most importantly, insurance. In the event that an item arrives damaged or is lost in transit, we will work with the buyer to facilitate the processing of an insurance claim. While it is ultimately the buyer's responsibility to handle and process the claim, please rest assured that we maintain copies of all documentation associated with our shipments, and those files and information will be furnished to the buyer upon request.