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Bitcoin investors unable to cash out, or having to wait weeks and longer to get their money, have been complaining about QuadrigaCX, a company founded in Vancouver that is one of the largest cryptocurrency exchanges in the country.

There has also been discontent among users of cryptocurrency exchange services at another Vancouver company, Einstein Exchange.

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Exactly why investors haven’t been getting their money as immediately as they should, which is usually around 10 minutes, may be more complicated.

The muddle at QuadrigaCX comes as stratospheric gains made by Bitcoin last year are being wiped away and there are more comparisons of it to big market crashes of the past, including the dot-com crash of the early 2000s and tulip-bulb mania in the mid-17th century.

Proponents of Bitcoin and other virtual currency trading talk of rapidly improving features and processes that can track and stem fraud, criminal activity and money-laundering, but these risks loom.