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A single mother says she was wrongly told she had failed to £474 Christmas shopping at an Asda store and left feeling 'humiliated'.

Shantell Jones, 38, from Hull, was doing her Christmas shopping in Asda on Wednesday morning when she was told she couldn't take it hope with her.

She has anxiety and a physical disability, so says she is not used to doing the shopping and it is usually done by her daughter.

As she went to pay for her £474 shop, she says she entered her bank card pin but was asked to re-enter her card and try again.

The card was then declined and Ms Jones' was told she wasn't allowed to take her shopping away, reports Hull Live .

"I felt so embarrassed, I felt the whole world was looking at me and I had to show some woman my online bank statement," she said.

"If I was going to be a shoplifter, I'd go to Harvey Nichols or somewhere like that, not Asda.

"I was four hours getting everything. I don't like to go at busy time because of my anxiety.

"I got my Christmas presents and food and things like selection boxes."

(Image: Hull Live)

"I got up my phone and showed them my bank statement that said it had taken the money and it was pending to leave my account.

"I was full of panic. I didn't have enough money in my account to take it out twice."

Confused, Ms Jones’ went on her online banking app to figure out what the problem was.

She said: "The cashier said to the manager my statement showed that the money did go out, but they were having none of it.

"I was actually raging - I was in tears."

(Image: Hull Live)

Ms Jones' then visited her bank in Hull and they confirmed the money had left her account.

She then went back into the store but failed to resolve the situation and was unable to secure her money back or retrieve her shopping.

She relies on Universal Credit and says she has been left without means of providing for herself or her children.

"I have nothing. I'm going to have to go to social services to get a food parcel," she said.

An Asda spokesperson has said: “We want all of our customers to have a positive shopping experience with Asda and are sorry that unfortunately on this occasion an error occurred which meant there was an issue with this individual card transaction.

"We would encourage Ms Jones to get back in touch with us through customer services so we can resolve this matter as quickly as possible."