Honestly, not counting laptops in the past two years, my return rate is exceedingly low. Probably around 2-3%. My laptop return rate over the past few years has been very high because of horrid quality control from Apple, especially with regard to displays. Having said that, I always keep one MBP eventually, but often it has been after at least one exchange/return. For example, this summer I bought two macbook pros, one of which was exchanged for a new because of an inverted display (bad cable perhaps - Apple genius recommended that I return it given that it was almost brand new). The exchanged one I kept. So, all in all, Amazon sent me three macbook pros, and I returned one. They got $4,000 from me and probably returned the other one to Apple and maybe lost the return shipping they reimbursed me. Since April I've also bought a watch ($200) and a $1700 camera body, both of which I've kept.





I have only once or twice returned items without either asking for an exchange (because of a defect) or immediately ordering a replacement and waiting for a refund for the first item. I know what I want when I order and don't usually change my mind. Only when I get an item that really is low quality or obviously defective do I return it.









I normally would call, but the letter I got explicitly told me that I should not call customer service as they will not help me. They gave me, and others who received the same letter, only one option to contact them and that was by email. I sent a letter and quite a few photos of defective displays I've received on macbook pros, but there has been no reply. So, don't assume I'm just twiddling around here bitching about my experience. I've done all I can do at this point and will pursue this further on Thursday if I haven't heard back from them by filing a complaint with the BBB and with Chase.











Absolutely agreed. Regrettably, Amazon didn't feel the need to provide me with that privilege despite having been a loyal customer since their inception. They chose to treat me like a criminal with a nasty, uncompromising email.