(CNN) Ryanair has apologized for preventing a prominent refugee from boarding a flight to Ireland despite being in possession of the appropriate travel documents.

Iyad El-Baghdadi is an Arab Spring activist who was raised in the UAE and obtained political asylum in Norway in 2015. He told CNN he was meant to travel from Berlin to Dublin on a Ryanair flight departing at 10.30 a.m. local time on Wednesday. He tweeted an appeal to his 122,000 followers to "make some noise" about the incident.

I'm at the airport in Berlin and I'm being denied boarding by @Ryanair because I'm a refugee. I'm heading to Dublin. The Irish government website says I can travel but @Ryanair says I can't. If you love me, make some noise. https://t.co/ZGPKN37W7p — İyad el-Baghdadi | إياد البغدادي (@iyad_elbaghdadi) April 10, 2019

Baghdadi told CNN: "I called the Irish embassy yesterday to make sure I can travel. They referred to the Irish government's website, confirming I can travel. But Ryanair denied me boarding without giving me any reason," he said.

"They told me 'Our supervisor is busy.' I was supposed to be in Dublin for a meeting and then travel onward to Oslo."

Ryanair told CNN in a statement: "This customer was denied boarding because of an error made by our handling agent in Berlin. Ryanair has since made contact with the customer directly and he will travel with us later today. We sincerely apologize for any inconvenience caused."

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