Labour hire workers will soon be used in face-to-face roles in Centrelink offices across the country, as part of a six-month trial.

Thirty labour hire workers will be used in some Centrelink offices in Queensland, South Australia and Western Australia in what is believed to be self-managed support advisor roles from next month. This person generally greets people as they enter Centrelink offices and often directs them to using computers and phones in the offices.

Those waiting to speak to a Centrelink staff member could soon be greeted by a labour hire contractor instead. Credit:Virginia Star

The move is another step in increasing use of labour hire at the agency, following on from the announcement that 1500 call centre roles would be outsourced to Serco, Stellar Asia Pacific, Concentrix Services and DataCom Connect.

It had also previously been announced that 1000 staff from labour hire firms would be deployed at Centrelink offices around the country, and a pilot program with Serco with 250 call centre staff means 2750 contractors have been hired since last year to work at the agency. It's believed the trial is part of existing labour hire contracts Human Services has with private companies.