Microsoft Bot Framework is one of the most comprehensive frameworks for building enterprise chatbots. You can build a simple Q&A bot or a sophisticated virtual assistant.

It is not only intelligent and feature-rich, but it’s also flexible and scalable. Developers can build bots that interact with users in a natural language. This is enabled by Microsoft’s Language Understanding Intelligent Service (LUIS) which extracts intents and entities from conversations. With LUIS, you can constantly improve the natural language models.

The Bot Connector feature of this framework allows bot integration of a variety of platforms such as Slack, Facebook Messenger, Telegram, Webchat, SMS, email, Skype etc.

It also leverages Microsoft’s QnA Maker which allows you to build basic QnA bots based on existing FAQ URLs, structured documents and product manuals.

One of the main advantages of the framework is that it supports Azure Bot Service. Azure allows you to quickly respond to user queries, even if there is high volume. And by using Azure Bot Service, you only have to pay for messages delivered using the Premium channel. In addition, with the service you can have complete ownership and control over data.

Another benefit of this framework is that it provides an open source SDK to build and test chatbots. You can also test and debug bots with Microsoft’s desktop application – Bot Framework Emulator.

Learn More: Why CIOs should consider Microsoft Bot Framework to build Enterprise Bots