EDIT: I originally had given a negative review of two stars because I was frustrated that my account was trying to make me pay again. I will leave my original review below in case someone else runs into the same problem I had. I woke up this morning and a representative had reached out to me saying they had solved my issue. I was not expecting a result until at least Monday because their customer support is only available Monday through Friday. I am very happy that they resolved my issue so quickly. They refreshed my account and it is working normal again. Do not be afraid to reach out to support if you are having a log in issue.





I purchased a lifetime license for Filmora back in April of 2018. It has been a pretty solid program for me over the past couple of years. I was using it consistently for my editing needs until a couple of weeks ago. Today when I logged in it is telling me that I need to "upgrade" to a paid version and that I am currently using the free version. I am still logged into my account. I have logged out and back in. I have also restarted my computer. I have already bought the full program and now I am behind in my editing. I have submitted a ticket online and they do not have weekend support. I hope this can be resolved.