At some point in time almost everyone is under confusion if Service Desk and Help Desk are the same thing? If not, what’s the difference between the two? In this blog we are going to share comparison of Service Desk and Help Desk.

It is believed that even in the history i.e. throughout the 2000s help desk and service desk weren’t considered different. While companies call it Service Desk, 95% of the end users call their IT support as Help Desk. According to HDI Research, it is quite evident that 41% users / respondents of help desks and service desks know IT Support, with all together a different name. Plus, there’s no guarantee that the service desks and help desks reported in this HDI survey align to the standard descriptions – as both the terms are used inter-changeably quite often.