Quote AmberGreen Quote: Originally Posted by As an update on this, we have identified the cause of the bug and will be fixing it as a high priority. In the meantime, we ask that players do not Reverse Engineer Black-Blue, Black-Red, Cyan, and Purple color crystals.



Please note that while Customer Support will be able to re-grant you the color crystal, we are unable to grant schematics that are granted by Reverse Engineering.



We want to ensure that we do proper testing, so I don't have an actual time frame for when this will be fixed, but once we know, I'll post again for you. I'm sorry if I come across as a rabble-rouser, but if the only solution is to refund the 1 crystal that produced the schem and not all the others necessary to get to that success, that's beyond stupid. We gambled with items that are extremely difficult to acquire now on the assumption that the game was not broken, that when it says we met criteria and that we had 20% chance to learn the schematic, that it was not lying to us to destroy our rare items, that it was not a typo that should have said "destroy this, with a 20% chance to get an error message!" I never go off on anything in the game, but my guildmates and I worked very hard to acquire these, and I don't want to see all that hard work, all those hours we spent acquiring them, thrown away because someone at BW made a mistake. That's just unacceptable. This situation is an inconvenience; that happens and I'm fine with being patient. But if we're left with nothing to show for it, that's not an inconvenience, that's a betrayal of trust.