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The final, heartbreaking phone call made by a 12-year-old girl before she died in the Grenfell Tower fire has been revealed.

The public inquiry into the blaze heard that the operator who spoke to Jessica Urbano Ramirez during the almost hour-long call tried to "reassure her" by telling her firefighters were one floor below.

But giving evidence, the officer admitted she had no information that firefighters were on their way.

Jessica was one of the 72 people who died as a result of the inferno on June 14 last year.

Victims of the Grenfell Tower fire 59 show all Victims of the Grenfell Tower fire 1/59 Final death toll: Just some of the victims who were killed in the Grenfell Tower blaze PA 2/59 Final death toll: Just some of the victims who were killed in the Grenfell Tower blaze 3/59 Five-year-old Isaac Paulos Family Handout 4/59 Logan Gomes, who was stillborn after his family escaped from the 21st floor of the Grenfell Tower AP 5/59 Victoria King, 71, and her 40-year-old daughter Alexandra Atala were among those who died in the blaze PA 6/59 A photograph of Mohamed Amied Neda as his family were forced to hold a second funeral PA 7/59 Mary Mendy 8/59 Maria Del Pilar Burton, who was rescued from the 19th floor of Grenfell Tower, has died seven months on from the blaze 9/59 Alexandra Atala, 40, the last victim to be named and pictured from the Grenfell fire Metropolitan Police 10/59 Gloria Trevisan and Marco Gottardi 11/59 Rania Ibrahim, Fethia Hassan and Hania Hassan PA 12/59 Raymond Bernard 13/59 Bassem Choucair and Nadia Choucair PA 14/59 Sirria Choucair PA 15/59 Mierna Choucair PA 16/59 Fatima Choucair died along with five other relatives PA 17/59 Mariem Elgwahry AP 18/59 Hashim Kedir, wife Nura and children Yahya, 13, left, Firdaws, 11, and Yaqub, six. 19/59 Mehdi El-Wahabi, 8, lived on the 21st floor of Grenfell Tower Met Police 20/59 Ligaya Moore, 79, a Filipino living in the tower Met Police 21/59 Artist Khadija Saye PA 22/59 Victim: 12-year-old Jessica Urbano Ramirez was killed in the fire 23/59 Victim: Farah Hamdan, 31, pictured with her baby daughter 24/59 Mohamednur Tuccu, 44, and his three-year-old daughter Amaya Tuccu-Ahmedin PA 25/59 Berkti Haftom, 29 and Biruk Haftom, 12 Metropolitan Police 26/59 Victim: Sakina Afrasehabi, 65, died in the Grenfell Tower fire PA 27/59 Fatima Afraseiabi 28/59 'Well respected': Grandmother-of-six Sheila Smith was killed in the Grenfell Tower blaze Met Police 29/59 Hamid Kani was found on the 23rd floor PA 30/59 Steve Power 31/59 Mohammed Al-Haj Ali Syrian Solidarity Campaign 32/59 Denis Murphy PA 33/59 Young victim: Jeremiah Deen, two, died in the blaze Met Police 34/59 Zainab Deen 35/59 Anthony Disson 36/59 Ali Yawar Jafari PA 37/59 Nora Huda 38/59 Kedir Hashim: His wife and their three children died 39/59 Hesham Rahman PA 40/59 Gary Maunders PA 41/59 Ernie Vital and his mother Marjorie PA 42/59 Amal Ahmedin and Amaya PA 43/59 Amna Mahmud Idris PA 44/59 Kamru Miah, 79, who died in the Grenfell Tower fire PA 45/59 Rabeya Begum PA 46/59 Mohammed Hamid, 27, died in the fire PA 47/59 Mohammed Hanif PA 48/59 Husna Begum PA 49/59 Fathia Ali Ahmed Elsanosi PA 50/59 Vincent Chiejina PA 51/59 Abdulaziz El-Wahabi PA 52/59 Faouzia El-Wahabi, 41 PA 53/59 Yasin El-Wahabi, 20 PA 54/59 Nur Huda El-Wahabi, 16, PA 55/59 Mehdi El-Wahabi, 8, lived on the 21st floor of Grenfell Tower Met Police 56/59 Khadija Khaloufi PA 57/59 Omar Belkadi, 32, and Farah Hamdan, 31 PA 58/59 Deborah Lamprell 59/59 Mohammed Al-Haj Ali PA 1/59 Final death toll: Just some of the victims who were killed in the Grenfell Tower blaze PA 2/59 Final death toll: Just some of the victims who were killed in the Grenfell Tower blaze 3/59 Five-year-old Isaac Paulos Family Handout 4/59 Logan Gomes, who was stillborn after his family escaped from the 21st floor of the Grenfell Tower AP 5/59 Victoria King, 71, and her 40-year-old daughter Alexandra Atala were among those who died in the blaze PA 6/59 A photograph of Mohamed Amied Neda as his family were forced to hold a second funeral PA 7/59 Mary Mendy 8/59 Maria Del Pilar Burton, who was rescued from the 19th floor of Grenfell Tower, has died seven months on from the blaze 9/59 Alexandra Atala, 40, the last victim to be named and pictured from the Grenfell fire Metropolitan Police 10/59 Gloria Trevisan and Marco Gottardi 11/59 Rania Ibrahim, Fethia Hassan and Hania Hassan PA 12/59 Raymond Bernard 13/59 Bassem Choucair and Nadia Choucair PA 14/59 Sirria Choucair PA 15/59 Mierna Choucair PA 16/59 Fatima Choucair died along with five other relatives PA 17/59 Mariem Elgwahry AP 18/59 Hashim Kedir, wife Nura and children Yahya, 13, left, Firdaws, 11, and Yaqub, six. 19/59 Mehdi El-Wahabi, 8, lived on the 21st floor of Grenfell Tower Met Police 20/59 Ligaya Moore, 79, a Filipino living in the tower Met Police 21/59 Artist Khadija Saye PA 22/59 Victim: 12-year-old Jessica Urbano Ramirez was killed in the fire 23/59 Victim: Farah Hamdan, 31, pictured with her baby daughter 24/59 Mohamednur Tuccu, 44, and his three-year-old daughter Amaya Tuccu-Ahmedin PA 25/59 Berkti Haftom, 29 and Biruk Haftom, 12 Metropolitan Police 26/59 Victim: Sakina Afrasehabi, 65, died in the Grenfell Tower fire PA 27/59 Fatima Afraseiabi 28/59 'Well respected': Grandmother-of-six Sheila Smith was killed in the Grenfell Tower blaze Met Police 29/59 Hamid Kani was found on the 23rd floor PA 30/59 Steve Power 31/59 Mohammed Al-Haj Ali Syrian Solidarity Campaign 32/59 Denis Murphy PA 33/59 Young victim: Jeremiah Deen, two, died in the blaze Met Police 34/59 Zainab Deen 35/59 Anthony Disson 36/59 Ali Yawar Jafari PA 37/59 Nora Huda 38/59 Kedir Hashim: His wife and their three children died 39/59 Hesham Rahman PA 40/59 Gary Maunders PA 41/59 Ernie Vital and his mother Marjorie PA 42/59 Amal Ahmedin and Amaya PA 43/59 Amna Mahmud Idris PA 44/59 Kamru Miah, 79, who died in the Grenfell Tower fire PA 45/59 Rabeya Begum PA 46/59 Mohammed Hamid, 27, died in the fire PA 47/59 Mohammed Hanif PA 48/59 Husna Begum PA 49/59 Fathia Ali Ahmed Elsanosi PA 50/59 Vincent Chiejina PA 51/59 Abdulaziz El-Wahabi PA 52/59 Faouzia El-Wahabi, 41 PA 53/59 Yasin El-Wahabi, 20 PA 54/59 Nur Huda El-Wahabi, 16, PA 55/59 Mehdi El-Wahabi, 8, lived on the 21st floor of Grenfell Tower Met Police 56/59 Khadija Khaloufi PA 57/59 Omar Belkadi, 32, and Farah Hamdan, 31 PA 58/59 Deborah Lamprell 59/59 Mohammed Al-Haj Ali PA

Details of her 999 call were revealed in a 70-page transcript at the inquiry in central London on Monday.

She fled her flat on the 20th floor before taking refuge along with others higher up the 24-storey tower block, in west London.

Complaining of smoke and fire below, she called 999 and repeatedly begged the operator “please can you hurry up” and was assured firefighters were on their way to rescue her.

At one point London Fire Brigade control room officer Sarah Russell, who had been in the job for about nine months by the time of the fire, said: "They are hurrying up. Is there another room you can go into?"

Inside Grenfell Tower 13 show all Inside Grenfell Tower 1/13 2/13 3/13 4/13 5/13 6/13 Water is sprayed on Grenfell Tower in west London after a fire engulfed the 24-storey building PA 7/13 Fire service personnel inside Grenfell Tower in west London PA 8/13 A view inside the Grenfell Tower in west London after a fire engulfed the 24-storey building PA 9/13 Sniffer dogs were sent inside to the tower today PA 10/13 Fire service personnel inside Grenfell Tower in west London after a fire engulfed the 24-storey building PA 11/13 Part of the scorched facade of the Grenfell Tower in London as firefighting continue to damp-down the deadly fire AP 12/13 Grenfell Tower in west London after a fire engulfed the 24-storey building PA 13/13 A view inside the Grenfell Tower in west London after a fire engulfed the 24-storey building PA 1/13 2/13 3/13 4/13 5/13 6/13 Water is sprayed on Grenfell Tower in west London after a fire engulfed the 24-storey building PA 7/13 Fire service personnel inside Grenfell Tower in west London PA 8/13 A view inside the Grenfell Tower in west London after a fire engulfed the 24-storey building PA 9/13 Sniffer dogs were sent inside to the tower today PA 10/13 Fire service personnel inside Grenfell Tower in west London after a fire engulfed the 24-storey building PA 11/13 Part of the scorched facade of the Grenfell Tower in London as firefighting continue to damp-down the deadly fire AP 12/13 Grenfell Tower in west London after a fire engulfed the 24-storey building PA 13/13 A view inside the Grenfell Tower in west London after a fire engulfed the 24-storey building PA

Jessica replied: "No, can you hurry up please? I'm begging you."

Ms Russell told her: "They are, they're right below you. But you need to keep yourself safe."

Counsel to the inquiry Richard Millett QC asked her: "Did it occur to you that you had not yet assessed the security of the escape route and telling her that the crews were coming up, without having solid information to back that up, meant that you might be lulling her into a false sense of security?"

Ms Russell said: "At the time, no. It was based on what I would expect to happen, what should happen.

"It was more about comforting her and trying to get her through that situation and get the information (from her)."

Ms Russell said she would have liked to have had more experience in dealing with fire survival guidance (FSG) calls prior to the fire, having had just one day of FSG training eight or nine months earlier.

She also said it would have been helpful to have a more experienced control room officer sitting next to her.

In a written statement Ms Russell said she was glad she had stayed on the call "even if it was only to offer her a little support".

"After about an hour I could not get anymore response from her," she said.

"I stayed on the line a little while longer with my hand hovered over the call termination button.

"I was torn as what best to do. I eventually ended the call when the line fell silent.

"Reflecting on that call, I felt completely helpless.

"When people are pleading with you, saying do not want to die and I cannot physically do anything to help them; it is very hard."

The information that Jessica had fled to a higher floor was not passed on to fire crews on the ground, who searched her flat but found no trace of the youngster.

Ms Russell said that, not long after the call ended, she became aware the advice to callers had been changed from "stay-put" to attempt to evacuate.

But a transcript of another call showed she was still offering a "choice" following the change of advice, the inquiry heard.

"I was making them aware that they needed to leave and how, but if you send them out into the fire and smoke it could potentially be sending them out to a death where if they waited they may have been rescued," Ms Russell said.

Additional reporting by Press Association