The president and CEO of the Winnipeg Regional Health Authority, Milton Sussman, says he was "troubled" by the findings of a review into the death of 57-year-old Mohinder Singh.

Singh waited two hours in severe pain in Seven Oaks General Hospital's emergency room last October before losing consciousness and being transferred to Health Sciences Centre where she later died.

An autopsy confirmed Singh died of a brain aneurysm. Her son, Braham Singh said in an earlier interview with CBC, it's unclear whether any form of medical intervention could have saved his mother's life but he believes staff could have made her more comfortable in her dying hours.

Singh said his father, Darshan Singh, repeatedly asked ER staff to help his wife while she was "screaming in agony" but his calls went ignored.

"I'd like to offer my sincerest apology to Mrs. Singh's family. Her husband did everything he could to advocate and to obtain care for her. He did everything right. We did not," said Sussman in a written statement.

After reading the review into Singh's care, Sussman said he spoke with hospital and emergency department leadership across the Winnipeg region and will implement five new initiatives.

One includes stationing members of the WHRA's "emergency department program leadership team" at Seven Oaks hospital to monitor the ER for six weeks or longer if necessary. The team is set to begin assessing the hospital on Thursday.

"The review will follow patients from the moment they arrive at the emergency department to the time they're discharged. This team will identify issues and areas where there is room for improvement," said a statement from the WRHA.

The WRHA will also create an emergency department patient advisory council, modeled after councils in the areas of mental health, home care, long term care and ethics, to "provide valuable feedback and recommendations to the region around issues of patient experience and care."

The other three initiatives include: holding meetings with staff and leadership to make sure existing policies are being met, instituting an emergency department review team to regularly monitor all emergency and urgent care departments in Winnipeg and examining the critical incident (CI) review process to see if communication with patients and families could be improved.

​Braham Singh said his family accepts the apology and remain cautiously optimistic about changes in coming to WRHA emergency rooms.

"Our expectations are very low but they made the apology, they came out with some pretty good recommendations but at the same time some of the things they said were already in place so I'm not really sure what to make of that," said Singh.