We don’t want to see you leave, but if you have to go we’ve made it easy to cancel your Passes and come back to us whenever you want.

Want to cancel a Pass? Head to Passes & vouchers, hit Cancel Pass or Manage Pass next to the Pass you don’t want any more, then follow the onscreen steps. (We recommend using a desktop, laptop or tablet to do this rather than a mobile). Go to Passes & vouchers

Once your Pass is cancelled you’ll see a confirmation message, and get a confirmation email within 3 hours. You’ll be able to keep watching until the date your next payment was due.

Are you a BT customer? Paying for your Passes through BT? You'll need to cancel through them, too. If your Pass is part of a BT TV package, give them a call to find out more about how to cancel it or change your package. If you have a bolt-on Pass on top of your package, it will automatically renew from month to month. If you don't want it to continue, you can cancel it in My BT, or by contacting BT. How to contact BT

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