THE EDITOR, Sir:

FLOW must be ranked as the most uncaring, inefficient and incompetent institution now operating in Jamaica.

Operation Friendship, which is a charitable organisation, has been a consistent customer of FLOW and its antecedent companies for well over 50 years. During that period, we have resisted the invitation to switch service, even at reduced costs, owing to the perceived loyalty to this company.

In 2018, we started having frequent dislocations to our landline, 876-923-8933, which finally went dead about a year ago. This, we were informed by the company was attributable to major construction work being undertaken in the area. This has been a major inconvenience, as we could no longer be contacted by landline.

Realising that the major roadwork was now nearing completion, we contacted FLOW a few days ago to inquire how soon our service would be back in operation.

Imagine our surprise to be told that our service had been permanently disconnected for a debt of some $12,000 in March 2019, and that we had lost the number and would have to make a new application for service to be restored. This was all done during the period that we were without service.

We have been stunned, confused, and embarrassed at this display of unprofessionalism, and wonder how could a company be allowed to operate with such disregard for the concept of honesty and good customer service. Why would the regulatory bodies allow this kind of injustice to continue?

Frankly speaking, Operation Friendship should be entitled to monetary compensation from this company for lack of service.

WEBSTER EDWARDS

Chairman

Operation Friendship

ed@flowja.com