The notorious review system will now be removed altogether. “All personalized tags and ratings features that are part of the Hitch service will be taken down,” the company wrote in Wednesday’s statement. Moreover, Didi will suspend the Hitch service from 10 p.m. to 6 a.m., and a safety reminder will pop up for requests sent before 10 p.m. that are expected to be completed after that time.





To avoid “unapproved account use,” driver facial recognition will be compulsory on every Didi Hitch trip, and on a daily basis for three other ride-sharing services — Didi Express, Didi Premier, and Didi Luxe — the statement added. A reward program will incentivize users to report mismatches. The company will also make emergency help functions more prominent on the app’s interface, so customers can call the police, ambulance, or traffic emergency numbers directly, as well as the company’s own emergency hotline.





Amid growing safety concerns over ride-sharing apps, Sixth Tone also reached out to Didi rival Meituan but had not received comment by the time of publication.



