GAUTAM BHATIA:

For example, if you are, say, a farmer in the rural areas, then say you are entitled to rations or to kerosene, for example, oil, and when that is based upon your biometric authentication, you have to go to the person who is authorized to authenticate you. And that person may simply say your authentication failed and not give you your entitlement, and then you are basically left without that for that one month, and in fact the report shows that many families have gone many months without access to very important, important, entitlements.