For anyone who's ever experienced customer-service woes, be glad this isn't you.

AOL product manager Ryan Block, a former editor with Engadget, shared via Twitter a recording of his uncomfortable conversation with a Comcast customer-service representative on Monday night. Block said he was calling Comcast to cancel its service. The recording, posted to Soundcloud, only included the latter part of his call:

Okay, here’s the tail end of our Comcast disconnection call last week. Tell me I’m not crazy? https://t.co/ohVt2YWZis (Background at link.) — Ryan Block (@ryan) July 14, 2014

Block later added that he was severing his relationship with Comcast to go to Astound, a West Coast-based broadband provider.

@JoeyImage @Veronica actually took ~18 I think, this was just the last half of the call — Ryan Block (@ryan) July 15, 2014

The unidentified representative asked Block multiple times why he was leaving Comcast.

"Being that we are the number one-provider of Internet and TV service in the entire country, why is it that you aren't wanting to have the number-one Internet service, number-one TV service available?" the representative asked. "I'm just trying to figure out what it is about Comcast service that you aren't liking, that you aren't wanting to keep. What is it about that service?"

The call only ends after Block said he would stop talking, and just wait for the cancellation process to go through. The rep finally relented, saying, "I'm really sorry to see you go to someone who can't give you what we can, but I'd like to thank you very much for being a great part of Comcast. Have a wonderful day."

@mat my bod was literally shaking afterwards. That’s never happened before. — Ryan Block (@ryan) July 14, 2014

A Comcast representative told Mashable, "We're investigating this situation and certainly want to apologize to the customer. This isn't how our customer service representatives are trained to operate.

UPDATE: We've received a new statement from Comcast on Tuesday morning: