Consumer expectations are emerging in the healthcare industry just like Airbnb and Lyft that continue to raise the bar for high-quality, personalized experiences. While patient satisfaction may accurately defines the quality of care, the healthcare industry still ignores the value of patient experience. Healthereum LLC, a Pennsylvania-based health start- up fully comprehends that improving patient experience, as well as employee experience, should be an integral part of any healthcare system’s long-term strategic plan. Healthereum empowers patients and providers with a blockchain-based healthcare behavior rewards system across the globe.

Healthereum LLC recently launched the beta version of “Healthereum Life Portfolio” (or HELIO), a patient mobile application which is ready for use on Android and iOS devices.

Let’s see what exactly is HELIO app and how does it work:

A Word About HELIO App

HELIO App allows patients to view and confirm (Promise to Show) appointments. The appointments also migrate to their native calendars. Patients can complete healthcare surveys and provide feedback post visit, view current diagnoses, and receive task messages from their doctors associated with only those diagnoses. While it provides innumerable care benefits to patients, it also allows patients to earn rewards by interacting with HELIO and spending time on their health maintenance.

With each action, digital utility tokens will be transferred to the patient’s wallet.

The patient behavior reward program also comes with other advantages both for patients and providers. While patients can gamify their attendance by using reward tokens, the doctors can know which patients are planning to show up well ahead of time. It will reduce the no-show rate because every meeting with the doctor will help patients earn a reward whereas a no-show will cause forfeiture of the token to the doctor.

Patients will be incentivized for completing questionnaires which will enable doctors to address issues like poor survey response rates and bad patient care team scores. It will also curb fake reviews about a doctor leading to reliable reviews.

Constant engagement from doctors in the form of diagnostic-specific messages will lower readmission rates and allow for constant in-between visit engagement.

Insurance claims which are now validated by patients will now curtail insurance fraud hopefully speed up payments to honest doctors.

HELIO: Creating a tokenized economy b/w the provider & patient

The patients who pay attention to their health and complete the requested tasks will be rewarded with utility tokens (called HEALTH) by their providers. As a result, patients can monetize the time invested in health-related activities by availing healthcare benefits in exchange for HEALTH tokens to healthcare providers and hospitals. This creates the resupply of tokens from providers and hospitals to patients and the continuously repeating cycle creates a robust tokenized economy between the provider and patient.

HELIO Patient Engagement Management platform comprises of four Healthereum applications namely MIDUSO (reward), PULSE (questionnaire), Hospital and Provider Enhancement (diagnostic specific messages), Verify (claims) with HEALTH utility token being the underlying protocol that creates a tokenized economy and interfaces with the patient.

(Please note that all instant transactions in HELIO are in state channels and ultimately will settle on the Ethereum blockchain.)

In a nutshell, the blockchain-based HELIO app creates a full-cycle healthcare behavior reward plarform to provide an end-to-end patient experience and solve inefficiencies in the healthcare industry.

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