Update: In a response to the incident below, Cafe Coffee Day, said in a statement: The incident has been brought to our notice and has been escalated. Our corporate affairs team is in talks with the consumer and the internal café team to ascertain facts.

Will you call it harassment if a woman slaps a man for no fault of his? An incident that occurred in a Cafe Coffee Day outlet in Jaipur has us pondering over this question.

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Arpan Verma, a CCD customer was recently slapped by a woman employee after he filmed cockroaches crawling inside their fridge counter. Why was he slapped, you ask? Because the female staff thought he was harassing her by recording her on camera. She even hurled curses at him but that doesn't count as abuse, right?

After this video was posted on Twitter by user Nikhil Anand Singh, he followed up with a note by Verma that described the incident in its entirety. Read it here.

Nikhil Anand Singh/Twitter

Singh received no replies from CCD or the Department Of Consumer Affairs after he tagged them in his tweets. Instead, what Singh got as a response was this.

Nikhil Anand Singh/Twitter

Unhygienic conditions aside, the staff's rude behaviour cannot be ignored here. Let's hope the company looks into this and resolves it for a distressed customer who faced the brunt of pointing out the shortcomings in hygiene at the outlet.