The standard delivery time is 3-5 working days, however, we offer Next-Day delivery on selected products.Please call our customer friendly team at 01204 3244 33 for more information on delivery time or read our Delivery Policy here.

We do accept returns, however all these returns must be authorized by Koolmax Group Ltd. Please note, bespoke items like chiller doors & item falling in Remote Refrigeration category can't returned!



Packed Product: You may return the product in its original packaging unopened and undamaged in which case a 15% restocking fee will apply.



Un-packed product: You may return the product in an unpacked state to which end a 20% restocking fee will apply. If the product has been used and / or damaged in any way a further downgrading fee will also apply.



Bespoke Products: Please note, bespoke products like chiller doors & item falling in Remote Refrigeration category can't returned!



No goods are accepted for return after 14 days.



Please read full terms & conditions here.



Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.

Please call 01204 3244 33 for more information or read our Return Policy here.

DUE TO THE FACT THAT WE USE THIRD PARTY TRANSPORT COMPANIES, WE CANNOT REFUND ANY OF THEIR CHARGES.