I would like to take this opportunity to let you know what a great employee, Nicki Lawrence is for your company. I called yesterday to initiate a service call for what I thought was a faulty thermostat that needed to be replaced. I explained to Nicki what the problem was and that I had changed the batteries, but it still would not come on. Nicki inquired if I had pressed the reset button and I sad, “no, what button?” She explained to me where it was and what to do. I came home last night and sure enough the thermostat is now working! Other companies in the area would not have told me what to try but would have sent a service person out to my house and charged me a service call for what was a problem I could easily fix myself! I appreciate Nicki’s helpfulness! She does a great job of representing your company. I am gong to make sure that I tell everyone of the outstanding service I received from Interstate!!