Florida AG Slams Frontier For Sloppy Verizon Migration More than five weeks after Frontier began integrating acquired Florida, Texas and California customers, and complaints show no sign of slowing down. Many users continue to claim that they're completely without service, and that Frontier's customer support systems are overwhelmed by the volume of calls they're fielding. The problems have resulted in California state leaders scheduling hearings to examine what exactly went wrong in the transition, and why Frontier isn't doing more to fix it.

Florida Attorney General Pam Bondi is also trying to ramp up pressure on Frontier, issuing a statement urging the company to offer automatic service refunds. "The problems created during Frontier’s acquisition of Verizon are leaving some Florida seniors without the security services they paid for, and to complicate matters, without telephone service, many of them may not even be able to dial 911 in case of an emergency,” said Bondi. "I asked Frontier to do the right thing, fix these problems as soon as possible, and issue refunds to all consumers who have experienced an interruption in their services, without the customer having to request a refund." Local news outlets in California, Texas and Florida remain filled with stories by customers that are fed up by the sloppy transition. Frontier originally had promised all remaining problems would be resolved by mid-April, but anger is bubbling over as the problems extend well into May. Similarly our Frontier forum regulars continue to complain about a wide variety of issues, from unsteady Frontier DNS servers (switching to third-party DNS services like OpenDNS can help) to Frontier applications that simply don't work. The growing tensions aren't good news for Frontier, which isn't making a particularly good impression on many customers. However, the kerfuffle is certainly good news for cable companies like Cox, Charter, Comcast, Bright House and Time Warner Cable, who are all happily gobbling up customers growing tired of the continued problems. The growing tensions aren't good news for Frontier, which isn't making a particularly good impression on many customers. However, the kerfuffle is certainly good news for cable companies like Cox, Charter, Comcast, Bright House and Time Warner Cable, who are all happily gobbling up customers growing tired of the continued problems.







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Most recommended from 23 comments

techman01

join:2010-10-19

Palm Coast, FL 14 recommendations techman01 Member she is most pro biz ag in nation so must be bad You know it's bad when Florida AG slams a company. She is the most pro business ag in the nation.

TIGERON

join:2008-03-11

Boston, MA Motorola MG7550

11 recommendations TIGERON Member sit back and laugh it never ceases to amaze me those same people who are against big government socialism are quick to point the finger at supposed states that theoretically impose those policies really dont know what they are talking about much less they vote to keep government from interfering with business affairs. But the moment a hurricane or earthquake happens and it personally affects them, those same people are first in line to beg big government using socialism in other words government funded safety nets to help them.



When a massive screw up like the Frontier-Verizon deal happens where they are left without internet, phone, or their bill is filled with errors these same people call their state and local officials to complain not realizing that they voted to essentially neuter those officials of any power to regulate business.



You know what that's called? An Irony. Kearnstd

Space Elf

Premium Member

join:2002-01-22

Mullica Hill, NJ 8 recommendations Kearnstd Premium Member People and states need to sue You do not get attention from companies until you deal with dollars and cents. A judge could simply invalidate the arbitration clause in the TOS calling lack of 911 a public safety issue and more important than the contract rules. TheMasterFab

join:2016-02-17 7 recommendations TheMasterFab Member Meanwhile... Verizon laughs all the way to the bank. Again.

Anonyname

@verizon.com 4 recommendations Anonyname Anon "Advocates" come out of the woodwork... Where were these advocates while Verizon was letting their services and infrastructure rot? Even though this is turning out to be way worse than was implied prior to the sale, at least the public is getting a company that WANTS to provide services.



That is, unless this wasn't one of those intentionally badly handled deals with bankruptcy as the intended outcome...intentional bankruptcy to allow them to shed debt and wipe out union contracts.

Mactron

el Camino Real

Premium Member

join:2001-12-16

PRK 4 recommendations Mactron Premium Member Frontier Sloppy Verizon Migration So California is Pissed. Now Florida. Come on Texas ! biochemistry

Premium Member

join:2003-05-09

92361 2 recommendations biochemistry Premium Member Seniors and Not Seniors Love the appeal to Seniors not having service as if the rest of us folk don't need emergency services.

TuxRaiderPen

Make America Great Again

join:2009-09-19 2 recommendations TuxRaiderPen Member Little late!



While I think kooklyforinia is a prime example of bad things in the US, think "PC", hippies etc...



Maybe they should be taking note in regards to reuniting TWC and its shell BHN with Charter????? And vote NYET on 5/12!!



The states need to really get their (*^*&%&^% together! From PA to NY to others that are getting snookered on fiber deployments, to letting the VZ or even crApTT to sell off the POTS network, or hell just letting it rot in place!



Many of these states like PA have laws and teeth to go after VZ!



Just say NYET to M&A! Screw stockholders and wall street! They are stifling the development and DEPLOYMENT of advanced broadband in the US! Maybe these bozos should have said NYET! to start!While I think kooklyforinia is a prime example of bad things in the US, think "PC", hippies etc...Maybe they should be taking note in regards to reuniting TWC and its shell BHN with Charter????? And vote NYET on 5/12!!The states need to really get their (*^*&%&^% together! From PA to NY to others that are getting snookered on fiber deployments, to letting the VZ or even crApTT to sell off the POTS network, or hell just letting it rot in place!Many of these states like PA have laws and teeth to go after VZ!Just say NYET to M&A! Screw stockholders and wall street!They are stifling the development and DEPLOYMENT of advanced broadband in the US!

kdwycha

join:2003-01-30

Ruskin, FL 2 recommendations kdwycha Member No Lessons Learned This whole mess and the FTC and FCC green light the Charter buyout. They will never learn.