Free return policy At Timberland.ca, our goal is simple: We want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. Returning your Timberland.ca merchandise is free and easy to do - we provide a pre-paid shipping label for FREE returns.

RETURN EXCEPTIONS If returns are shipped to us from outside Canada, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer. Pre-printed return labels will be enclosed with all orders placed on Timberland.ca. If you need a return label, call customer service at 833-817-1812. Additional questions? Contact us here. • Please note and keep the return tracking number until your account is credited. Customers can make returns via the free shipping label.

GETTING CREDIT We'll do everything we can to take care of your return quickly. The actual taxes charged to your credit card will reflect the applicable federal, provincial and local sales taxes, and will be determined when your order is shipped.

What's Your Shipping Policy? We accept orders online 24 hours a day, seven days a week. Orders entered on Timberland.ca will then be processed (pending credit card approval) and shipped out from our Brampton distribution center. Orders are limited to a single shipping address per order and will be shipped via standard or express. Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays. Orders placed after 12 PM EST will begin processing the next business day. Orders placed on Friday after 12 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Timberland Customer Service will contact you. We currently do not process orders over the weekend and on holidays.

TRANSIT TIMES: Standard Shipping: 3-6 business days* Express Shipping: 2-4 business days* *Delivery time includes processing and delivery. Express delivery will ship the same day on orders placed before 12pm (EST). Shipping to remote locations may take longer.