If your employment has been affected by the coronavirus (COVID-19), apply for benefits either online at any time using Unemployment Benefits Services or by calling TWC ’s Tele-Center at 800-939-6631 from 7 a.m.-7 p.m. Central Time, seven days a week.

TWC is experiencing an increase in call volumes and hold times on our Tele-Center phone lines. You are encouraged to use our online claim portal, Unemployment Benefits Services ( UBS ), to handle your claim needs quickly. UBS is available 24 hours a day, seven days a week. We also encourage you to sign up for Electronic Correspondence so you can receive your TWC communications online as soon as possible.

TWC will investigate why you lost your job and mail a decision explaining whether you are eligible for unemployment benefits.

CARES Act

Under the Coronavirus Aid, Relief, and Economic Security ( CARES ) Act dated March 27, 2020, individuals who are self-employed, seeking part-time employment, or who otherwise would not qualify for regular Unemployment Compensation ( UC ) or Extended Benefits ( EB ) under state or federal law or Pandemic Emergency Unemployment Compensation ( PEUC ) under section 2107 may be eligible for assistance under Pandemic Unemployment Assistance ( PUA ). Coverage may also include individuals who have exhausted their benefits under regular UC or EB claims under state or federal law, or PEUC .

If you have already applied for unemployment benefits, DO NOT APPLY AGAIN, even if you have been denied. TWC will determine which pandemic unemployment benefits program you are eligible for and notify you by mail or electronic correspondence. Make sure to request benefit payment on the date listed on the filing instructions we provided you when you applied, and every two weeks after that on your filing day.

For more information, see COVID-19 Resources Job Seekers