I don’t have anything against apologizing and quite frankly, if I was Pratt, I’d do that as well. But the guy seems to have a pretty stellar reputation for being a nice guy. He’s done tons of charity work over the years. I think it’s a shame that people would immediately jump to conclude that he was somehow a jerk for saying “turn up the volume”. And even if that is somehow “insensitive”, everyone makes a mistake. The video came right down. I mean, jeez.