Out-of-plan phone numbers FAQs





Why am I charged $0.01 per minute for calls to conferencing, chat, broadcast, radio, and other similar numbers?





Our unlimited talk and text plans are for direct communication between two people. Calls to other types of servicessuch as chat lines, conference calls, radio broadcasts, and others arent included. If you dial a number to one of these types of services, you'll hear a message letting you know that there'll be an additional charge. You can avoid the charge simply by hanging up.



Are business conference lines that I use for work charged the $0.01 per minute?





Most conference lines provided by employers aren't subject to this charge. If they are, youll hear a message letting you know that there will be an additional charge. You can avoid the charge simply by hanging up.



What if the number I'm calling isn't one of those types of services?



If you have any questions or think there's an error on your T-Mobile bill, you can call our Customer Service by dialing 611 from your T-Mobile phone. Or call 1-877-453-1304 from another phone.