White Castle Embraces 'Empowering and Never Repressive' Technology, Exec Says

From its self-serve kiosks to its mobile ordering app, the close to 100-year-old White Castle has learned a few new tricks. Jamie Richardson, vice president of government and shareholder relations at the slider chain, said he expects application and delivery orders to pick-up as customers grow more accustomed to the changes. "Today we're seeing that mobile app part of business continue to grow, because it's a good customer experience and the heart for hospitality we bring to our work in the restaurant also comes through in the mobile app," Richardson said.