Integration With Other Modules

Problem Management ITIL has this add-on amenity of integrating with other modules which includes change management, incident management & solution management. Without this integration, it wouldn’t be possible to give reliable solutions & also maintain the database of the problem suffered & solutions given for the same.

As soon as a problem is resolved, the solution is added to the knowledge base. Solutions are a permanent fix of a problem and work around are a temporary fix. Solutions are fetched from the database when a problem reoccurs. Facility to generate new tickets for the changes is provided by this Problem Management Software.