It’s really amazing to have talented employees in your company, but it’s more astonishing if you already figured it out on how to keep them. It’s a fact that a good company with excellent hospitality management will surely increase their customer satisfaction. Having a high customer satisfaction is one of the basics of keeping customer retention. Hospitality is much more than a simple welcome and having a good relationship with your customer.

However, the common mistakes of the management are taking less time in helping talented employees grow and focusing on finding and recruiting more prospect employees. As a result, the cycle of having new employees and having employees who are quitting their job continues. Maintaining the good relationship between employees and the company is one the secrets in achieving the goals of a business.

One of the neglected characteristics of an individual that needs precious time in polishing is being hospitable. Conducting Hospitality Management Courses to your employees are parts of making them grow and having good character traits. Help employees grow and develop in the hospitality industry through these 6 creative ways on what you should know more.

Clearly, Communicate the Strategy and Direction of the Team

First things first, you have to make sure that your employee’s goal is also aligned with your company’s goal. Your hotel or restaurant needs to be open about its strategy and future directions along with the company’s mission and vision.

If your restaurant plans on pursuing new opportunities like a new set of technology or change in management, employees should know this forthright and decide for themselves if it is time to move on or if they want to be the first ones to learn about the new technology and add to their skills to help explore new opportunities. You have to ensure that your employees understand very well where the organization is going.

Help your employees customize their career

Employees have different plans and paths taken in their lives and the employers who are most able to connect with them are those that will allow employees to develop their career depending on how they do well in their individual lives. This allows the employees to absorb themselves into their careers as opposed to choosing work or family.

Give your Team the Tools they Need

Every hotel or restaurant runs out of inventory items. But a company that constantly operates without the basic tools is a company with big problems on the horizon. For example, a restaurant without enough silverware, glassware, plates or even food and beverage inventories may continue to experience decreased sales, messy performance, higher risk of health department violations, theft, and inadequate training of new hires and current members.

When an employee doesn’t have the tools he needs to give great service, he or she is forced to work around, lie or make excuses to guests, and work harder due to decreasing results. It makes him lose faith in the company and forces him to stop caring about being professional at their job.

Hire People with a heart for Hospitality

Try to look beyond the resume for great people when hiring. Experience is good, but a heart for hospitality can be even more efficient than great experience in a similar restaurant to yours. Be willing to forget the old stories about what makes a great employee like having a specific number of years in a particular position, prior experience, etc. and be open-minded to the passionate folks with a deep-rooted ability to deliver kind and excellent service. Having a heart for hospitality is something that is already built inside the person and in their internal wiring.

Reward your Team for Great Performance

Start by getting creative on how you motivate your staff. Certain successful hotel and restaurants have developed ways to inspire their teams to do more than just giving the paycheck. These companies have invested time and effort in treating their employees like how they treat their customers, which in turn makes employees cherish their work.

Focusing on Employee Development

It is very important to create development plans for your talented employees. Extracting the precious gems inside them will surely help them shine and grow. Over the years, a significant number of unsatisfied employees are resigning from their jobs because of the mishandling of their management and having fewer opportunities to grow. It is vital to conduct a one on one talk with your employee and discuss individual interests and personal goals. The discussion will help identify the individual needs for development.

True that there is always room for improvement especially in hospitality industry. Monitoring every specific need will consume a lot of time but focusing on the important factors will be enough. The management should always remember that following a certain process will help keep track on all the important development activities to achieve a common goal for the employees and the business. Look for boutique consulting company to Conduct hospitality Training Australia for your employees.