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1.0 candice petersen CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Bad Customer service This morning when I went to Chicken Licken Cresta Mall I experienced the worst customer service ever from a staff member named Mapule and staff was busy entertaining other customers laughing and joking with the guys who happened to be done with their order as I stood there unattend by either of the staff until MAPULE refused to take my order when she told VUYO to take my order whilst the kitchen staff was looking at me starting to gossip I did not like the manner they all approached me MAPULE gave me a very dirty look whilst talking to her colleuges I will never go to cresta chicken licken as the service was bad. Reply Useful Wrong

1.0 Andrea Latchman CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 VALENTINE'S VISITOR DEAD ON ARRIVAL The following is a copy of the complaint sent to Chicken Licken via email:????



"Good evening We made a purchase today at a Durban Chicken Licken outlet and were horrified when we came across a roach in the coleslaw, just minutes after beginning our meal. (See photo) Yes, we returned the order and were refunded but are totally disgusted and unable to get over it. We are never going to eat from "any" of your branches again! Please note: We are willing to communicate ONLY via email.



This is the response we received with no apology or reference to the ghastly "roach"



"Good day,



Thank you for taking the time to send your complaint to Chicken Licken Customer Care.



We take all feedback received to help us in improving and maintaining our high service level and outstanding product quality.



It is vital that I get all the required information in order to proceed with you complaint effectively.



In order for me to proceed. Please send me the following information:



* COPY OF YOUR TILL SLIP



Please note our return/refund policy:



Should you not be completely satisfied with your meal you need to ensure the meal is returned to the store in the same condition and Chicken Licken packaging with your till slip.



If the food has been tampered with or discarded a replacement cannot be issued.



Kindly return the product back to the store.







Kind Regards,



Chicken Licken Customer Care



Careline Signature" Reply Useful Wrong

1.0 Kiti CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Poor service from the management nd their stuff... Am a regular customer of the chicken licken in pretoria prinsloo Street...The whole stuff know me that I buy the food daily but today as I walked in the store I was pressed nd I wanted to use the toilet before i can decide to can get a thing to eat, but as the two managers were standing next to the till machine, the names are Philani & bella, philani replied - by saying I need to buy food first nd will give me a key to can use the toilet,I felt that so DISSAPOINTED as am a regular customer nd being treated like it was my first time in the store... Nd I walked out as I was diprived the toilet to help my self, I dicided to go else where just so I can use the toilet nd came back to the branch nd bough my meal, nd Aftr I needed to report this matter nd I was still made a fool of not been told where I can raise my complaint when I asked one of stuff members in the store... This was not the only iccident but previously I ate raw chicken nd I kept quite about but showed Bella the manager to sort it out so it doesn't happen ever again but today the same Bella diprived me of using their toilet when I asked nicely to use the toilet... This is so ridiculous nd unprofessional if this is the kind of customer service thy are trained to do... I won't ever forget this day in my life Reply Useful Wrong

1.0 Demetra CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Bad service Staff and manager were swearing at me after i had ordered a meal and requested for no chilli meat whn i got home the meat was very chilli n i hve ulcer i called back the manager he said i should cum the next day wen i went there he was calling to insult me together with his staff chicken licken the bridge jhb cbd worst service ever Reply Useful Wrong

1.0 Lesego Pine CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Unprofessional I am so unhappy with Chicken Licken from Bloed Mall in Pretoria, I am a regular customer my family and I buy from Chicken Licken 3 times a week, literally every week, On the 15th of Aug 2019 at 19:04 I went to buy 2 x Rock my Souls the meat was not well cooked, I asked the lady who assisted me to change the piece for me she gave me such bad attitude, she eventually did change the piece for me, only to find that the piece she gave me was off, I am very unhappy with the service given considering the fact that I am a regular customer this is bad Reply Useful Wrong

2.0 MAKOMA MATHIPA CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 BAD SERVICE AT CHICKEN LICKEN On 01 July 2019, I bought "Feed My Craving" at Chicken Licken, Paul Kruger in Pretoria at about 13:07. My Order number was #1119. On my arrival at the office, I could not believe what found in the box. There were several very small and hard wings that I have never saw before at any of their outlets. I really feel that Chicken Licken has failed me and I did not get the good service for my money. I would like to be reimbursed for the embarrassment that they caused, the time and money I wasted in their invaluable service. I have taken a pic of my till slip and of the food. Reply Useful Wrong

1.0 CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 unprofessional code of conduct and lack of customer care on the 11 of April 2019 at around 17h10 i phoned ormonde chicken licken and placed an order ; i informed the lady i spoke with that i will be there to collect my order between 18h00 -18h10 because i was going to work; after i dropped the call i realised that they did not give me the order number so i emmiditely called back to ask for the order number then the lady said there's no order number i must just give them my name and i told her when i called 2nd time around that my latest to arrive for collection of food will be 18h30. I drove to Ormonde Chicken licken from Ridgeway (which is out of my route on my way to work) when i arrived i went stood on the collection side and i was alone on that side and the other people were on the buying side so after some few minutes the lady that was on the till came to my side ignoring me then i greeted her and told her i was there to collect my telephonic order; she then shouted "telephonic order" while going back to the till and waited again for few minutes and the other staff members that were behind packing orders kept on gossipping amongst themselves and looking at me. I politely asked the lady that was on the till again then the other one emerged from the back (minding her own business) and the lady on the till asked her about the order she said she doesn't know anything and the one that was on the till said they must ask someone (she mentioned her name)at the back and someone shouted she's on the phone. I waited again then the one on till said there's no order that was after about 10minutes and i said thank you and left.I got into my car took my phone and called the same number i had called twice earlier; unfortunately i couldn't recognise the voice 8f it was of the same person u spoke with earlier and i asked about my order and the lady started by lying saying i said i will collect my food at 17h10 whereas i had called at that time then when she realised u was getting angry she then said i told them i will collect my food at 18h10 then i webt back with her to exactly what happened when i called at 1st then she then called out what i had order by then i was already rerversing ready to take off i'm not sure whether they could see me because she then said to me wait i'm coming to you; i asked her coming to me me where?) i dr9ve off then she said she's not the one that spoke with me earlier it was someone else i asked who she mentioned the name then i asked for her name then she mentioned the similar name and i asked if they've got the same name with the person i spoke to to earlier since she had said it wasn't her and i told her i will report this incident Reply Useful Wrong

1.0 Vivienne CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 UNHAPPY MEALS Always buy chicken licken at the Glen. Always not happy with the pieces that I receive. Saturday 2nd of March I bought 4 boxes of rock my soul and each box has 2 breasts which I hate and 1 thigh.I told the lady I dont want sny centre breasts she said for niw she will do it but I cant choose what I want. Why dont they use the centre breasts for pop ups or something. Which person wanna enjoy a meal with a centre breast. My concern is that I am not asking for the meal I am paying for it. So please give the customer what is gonna make him / her happy. I called at the store they only hang up the phone. So the Glen chicken licken does not give the customers good service. Really not happy!! Reply Useful Wrong

1.0 Boitumelo CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 So unprofessional I'm at chicken licken tembisa north, the staff there are so unprofessional, chewing gum while serving and the noise of the ready, I was having lunch with my business partner, the volume of the radio is up the roof..really not happy. Reply Useful Wrong

1.0 Kelebogile tlhale CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Unhappy customer Tday I went to chicken licken maponya mall I wasn't happy wen I took a bite at my meat de was a stone on it I just left my food thr I was so unhappy da service there was so bad Reply Useful Wrong

1.0 philiswa blou CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Stolen cellphone at chicken licken its been a month since I complained no-one has ever came back to me, is it how chicken licken treat their customers. I lost a brand new cellphone I am still bitter I really love chicken licken most especially their hot wings but they way they are treating their customers its really bad. we will keep on loosing our asserts and they will say no cameras when we need footage. PUBLIC USER Reply by Catherine 14 Sep, 2018

Question. You had the phone with you? Why must Chicken Licken pay for your new phone? This is South Africa. Keep your phone close to you. Its not Chicken Licken's fault it was stolen. Its your own fault. Be vigilant. Reply by PUBLIC USER Reply by Unknowny 29 Jan, 2019

Catherine your talking nonsense. Who wants to be in a restaurant that is full of thieves. Reply by Reply Useful Wrong

1.0 Asnath CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Slow service Chicken licken in seshego;polokwane;limpopo is rendering poor service when it comes to the drive thru.it is titled fly thru but at this particular store it's more like a crawl thru as you take 15min even though you are the only customer in the drive thru. Reply Useful Wrong

1.0 Tiisetso CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Customer Service

I went to Westgate chicken Licken, we placed an order, "feed my craving". Thabo the guy who served us did not bother to greet us, he was very rude, to the order and did not bother to inform us that the wings were not ready. He moved out of the counter in his brown slippers and spoke to someone and came back to serve other customers. 30 minstrel later when we questioned why we haven't received our order he doesn't bother to attempt to us as the person that initially served us. He straight out ignores us. His colleague only said "oh thank God I told my customers " no apology from anyone. Ended up asking for a refund. I can't believe I wasted 40mins of my time for nothing Reply Useful Wrong

2.0 Gina CHICKEN LICKEN HEAD OFFICE, Contact Details FRANCHiSiNG DEPARTMENT FRANK KRiESOLDT, PO BOX 38628, BOOYSENS, 2016 +27 11 493 3703 https://www.yellosa.co.za/img/za/h/_1539943866-23-chicken-licken-head-office.jpg 1 Good morning,



I landed from Durban this morning at OR Tambo International and on my way out I stopped at your branch in the airport to get a meal. I ordered two pieces and a Big John burger meal. When the lady gave me my meal i asked her if it was two pieces and a burger meal and she said it was. I had to ask her for salt etc as she didn't bother to put any in for me. I was in a hurry to leave and when i got to work i got one piece of chicken and a burger with brown lettuce on it. In fact the lettuce was nearing black.



I am so angry because not only did a person i bought food for, not get their full meal but i paid the full price for nothing. It is seriously not on and robbery. I want a refund and i don't want to go to your outlet again i just want my money that was taken for nothing! Reply Useful Wrong