My toddler was in the 2nd row with a booster and as we were approcahing the New York Aquarium he was excited and unlatched his seat belt. He was attemting to take off the seat belt when the seat belt suddenly retracted and got him stuck. My wife was sitting in between him and my other son in the 2nd row and was trying to free him but everytime she tried to get the seat belt off, it would tighten some more. I stopped the car in the New York Aquarium parking lot and went to take a look and tried to see what was wrong and the seat belt would not loosen and it was on my sons neck very tight. I had to hold the seatbelt in place in order for it not to choke my son.

At this point my wife took some pictures and called Tesla roadside to try to see if there was a release button somewhere for the seat belt so that it would stop retracting. The tesla rep said that there was no button to release it.



Next we tried asking a group of people who parked in front of us if they had a scissor to cut the seat belt but they did not. Together we tried to see if there was a way to get it off but it looked like it wasn't going to happen unless the seat belt unlocked itself. Next my wife found a security guard who was directing traffic into the New York Aquarium and asked if he had scissors and he just so happened to have a seat belt cutter. We made some more attempts to get it off and then asked Tesla rep if we should just cut it and she said yes.



Both my son and my wife were crying as it looked like it would get tighter if we tried to create more room...our fear was that it would eventually choke our son because the belt was already pinned against his neck and only my hands were pulling on it so that it wouldnt pull him into his seat. I even tried lifting him a little hoping it would give him more room to breathe.



Going to schedule a service appointment tomorrow, I would recommend anyone with kids to keep a cheap seat belt cutter in their glove box just in case. Just bought one off Amazon for $5.

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