Modern music begins to play.



Victorian Ombudsman Deborah Glass appears in mid-shot, standing on a public street against a backdrop of cars, trees and people. She is speaking directly to camera.

Glass: Parking fines are a fact of life. If you’ve done the wrong thing, you should pay up.

Glass: But sometimes fines are issued wrongly, and in those cases, we need to know to know there is a valid appeal process in place.

The opening scene fades to a map of inner-metropolitan Melbourne, showing the outlines of 21 municipalities shaded in white.

Glass: What I have found in my recent investigation is that three councils, Stonnington, Glen Eira and Port Phillip, did not have proper internal review processes in place for about ten years.

Three municipalities of the map become shaded in three different colours, to indicate the three local councils referred to in the report. Each of their logos also appear, along with a map legend to identify them.

Glass: Motorists have a right to seek an internal review from the agency that issued the fine.

Glass: Whenever anyone appealed to these councils about a fine, a council officer should have decided on it.

Glass: Yet, these councils had outsourced their reviews to a private contractor.

The map fades to a slide with graphics showing a council building, a car and three humans. Arrows appear on screen to illustrate:

a parking fine being issued by a council to a motorist

the motorist appealing the fine to the council

the council outsourcing their fine review process to a private contractor.

The slide fades back to the mid-shot of Victorian Ombudsman Deborah Glass speaking to camera.

Glass: A few years ago, a lawyer who specialises in fines began writing to some councils, questioning their practices.

Glass: His questions triggered a string of legal advices.

Glass: Some councils began changing their practices, bringing the review of parking fines in-house.

A slide appears with the logos of Monash City Council and Kingston City Council on the left of the screen.

Glass: Early last year, two councils, Monash and Kingston, announced they would be refunding more than 46,000 fines incurred during the time their reviews were outsourced.

Three images of news headlines appear in the following in order:

Herald Sun: It’s a fine mess we’re in. Councils must repay $2.6m after parking blunder

Geelong Advertiser: Parking Fines Turmoil. City Hall Facing Hefty Bill. Legal Error: Council may have to repay 10 years of reviewed tickets

Herald Sun: Parking tickets scandal grows. Kingston repays $2.3m.

The slide fades back to the mid-shot of Victorian Ombudsman Deborah Glass speaking to camera.

Glass: I have now investigated whether Stonnington, Glen Eira and Port Phillip’s practices were any different.

Glass: What I have found is that one of those councils had indeed outsourced its decision making, while the other two councils were, in effect, rubber-stamping the contractor’s recommendations.

Glass: For example, we discovered a council officer took one minute to approve recommendations on 107 reviews.

An image of an email sent at 10:16am on 18 March 2016 appears. It requests Port Phillip City Council’s final decision on applications to appeal infringement notices that have been reviewed by a private contractor.

An image of an email sent at 10:17am on 18 March 2016 appears, authorising the private contractor to process the infringement reviews on the Council’s behalf.

A snapshot of a report provided by the private contractor to Port Phillip City Council appears, highlighting the total number of processed appealed tickets referred to in the emails as 107.

Glass: That’s about half a second per review.

Glass: It’s simply not credible to argue that council officers were making genuine decisions.

Glass: None of the three councils disclosed who was making the decisions, each of them providing a similar squiggle by an anonymous officer.

On a new slide, an example of the signature of an Appeals Review Officer is provided from each council, appearing beneath each of their logos. All three signatures look similar in style.

Glass: The three councils argue they have done nothing wrong.

The slide fades to footage of cars and people on Chapel Street in Windsor, a suburb of Stonnington.

Glass: Some said the law is complex and unclear, and lawyers have different views about what it requires.

The footage fades back to the mid-shot of Victorian Ombudsman Deborah Glass speaking to camera.

Glass: The legal issues have not been tested in court. I am not a court, but I can express my opinion, and my opinion is that the three councils acted contrary to law.

Glass: They failed to ensure accountability and transparency in their decision making.

A slide appears with the logos of the three councils on the left. A written quote from each council appears on the right of the screen:

Stonnington: “[Council] is nevertheless willing, as a gesture of goodwill, to resolve the issues under investigation …”

Glen Eira: “Council will … give early consideration … of an in good faith reimbursement scheme”

Port Phillip: “Council will set up a process aimed at refunding fees as a goodwill gesture …”

Glass: While the three councils disagree with my opinion, as a sign of good faith, they will now be refunding people affected.

The slide fades back to the mid-shot of Victorian Ombudsman Deborah Glass speaking.

Glass: And my report puts any other agencies with similar practices on notice, that they must do the same.

The scene fades to a split screen. The left side contains the Victorian Ombudsman logo above the text “Read the full report online”. The right side contains a link to www.ombudsman.vic.gov.au and the text “Music: https://www.purple-planet.com ”.

The screen fades to black and the music fades to silence. End.