A repository for the remains of 9/11 victims under the jurisdiction of the Office of Chief Medical Examiner of the City of New York (OCME) is located at bedrock at the World Trade Center site.

The repository provides a dignified and reverential setting for the unidentified and unclaimed remains of the World Trade Center victims as identifications continue to be made.

The repository is separate from the public space of the 9/11 Memorial Museum and is only accessible by OCME staff. A private space exclusively for 9/11 family members, known as the Reflection Room, is located next to the repository.

On the 19th anniversary of 9/11 and going forward, advance reservations are required for visitations to the Reflection Room to allow for proper social distancing. To arrange your visit, please contact the OCME WTC Hotline at (212) 447-7884 at least 48-hours in advance. Please ensure your reservation to the Reflection Room aligns with your Museum entry time. Family members do not have to pay admission to visit the Museum.