Customer asked for a hand-drawn picture of a smiley dinosaur after he was overcharged for a sandwich

This article is more than 9 years old

This article is more than 9 years old

A Marks & Spencer customer who demanded a "hand-drawn picture of a smiley dinosaur" after being overcharged for a sandwich was delighted to receive exactly that.

Bill Bennett fired off a letter demanding a refund after he was overcharged £1.10 for a salmon sandwich at an M&S store.

He was promised a £5 voucher as compensation – but when it failed to arrive, he asked for a hand-drawn picture of a smiley dinosaur instead, to cover the inconvenience.

To his surprise, M&S customer adviser Steve Jones sent the voucher and the child-like drawing through the post.

Jones included a note that read: "Please also find a picture of a smiling dinosaur, hand drawn. Unfortunately art was never my strong point, but I hope you will appreciate it."

Bennett, who works in a mobile phone shop in Taunton, Somerset, said: "I'm a bit of a prankster and write to companies asking weird, random questions. I can't believe M&S actually came up with the goods. It's awesome – the best customer service I've ever seen."

Stacy Skinner, store manager at M&S in Taunton, said: "We're always going the extra mile to make our customers happy, even when requests may be out of the ordinary."

Bennett's triumph is included on his website, which carries the motto: We came. We wrote. We annoyed.