





Hello everyone.



This is GM Luna, and I have come to you with some explanations regarding the issue that has arisen recently with the League of Honor Shop.



As we mentioned in the previous notice, we have momentarily stopped the access to the League of Honor Shop because we have found a problem where it was possible to purchase goods abnormally from the shop without spending your insignia.



After investigating this issue thoroughly, please allow us to share with you additional information on the situation.



First, after investigating the data of the League of Honor Shop purchase anomaly, it has been confirmed that this issue has existed since September 2018. We deeply apologize for the inconvenience and not being able to isolate and identify this issue beforehand, and we are currently taking action on that.



In the course of the investigation, we also looked at the possibility that the same problems might occur in other stores where the confirmation pop-ups are exposed at the time of purchase, and the investigation was carried out together. The other stores where the confirmation pop-up is present are the League of Honor Medal Shop, May’s Special Shop, Forge Shop, and Guild Shop. We can confirm that this issue didn’t happen in any of these shops. We would also like to confirm that the same problem did not occur in other stores where no confirmation pop-ups were displayed, as well.



We are currently extracting clear data about the exact scope and subject for which the issue occurred. As this issue already took place over an extended period of time, it is expected to take some time to be processed.



We are currently doing our best and aiming to confirm the final decision as soon as possible, but it may take some time and this process may not be completed within today, so we would like to ask for your understanding in advance.



After the data extraction is completed, we will be able to carry out the appropriate follow-up action. We will keep you informed of the evolution of the situation.



We are truly sorry for the inconvenience over the weekend when so many of you spend time playing and enjoying our game. We will do our best to be able to take the proper action as soon as possible.



GM Luna









