Information Commissioner's Office

1 Attachment ICOReviewProcedure V8.doc

Link: [1]File-List

2nd February 2011

Case Reference Number IRQ0372257

Dear Mr Bowen

I write with reference to your request for information of 31 January 2010

concerning some of our corporate identity costs. As you are aware we

have treated your request under the Freedom of Information Act 2000.

Request

You requested:

Under the Freedom of Information Act 2000 I would be grateful if

you could supply me with more information relating to the £585 cost for

a favicon for your own ICO website as outlined here on your own

internet page :

http://www.ico.gov.uk/upload/documents/l...

Ideally I would like to know :

* Which company undertook the work.

* How that figure was obtained by them.

(For example what reasoning was given for the figure and exactly

what work would need to be undertaken in order for the favicon to

be created and implemented)

* What research was done internally by your own company to go about

agreeing to pay this cost as opposed to perhaps a company that

charges less.

Also regarding the 'Corporate Identity Costs (PDF)' on your site

could you also give information as to what exactly is meant by 'Web

Development Work (Logo & Fonts)'.

Information Held

1. Reading Room Ltd undertook the work.

2. The favicon was part of the corporate identity work Reading

Room were doing under our maintenance contract and was not quoted for

separately. Reading Room created a brand new 32 x 32 pixel favicon. Whilst

we hold no recorded information concerning this part of your request I can

advised you that the work needed to put the favicon live was complicated

by an old environment (which has since been updated) that caused issues

and extended the time taken to carry out the work.

3. We chose Reading Room as our website developers through a

procurement process run through the Central Office of Information (COI).

At the time of the corporate identity change Reading Room were contracted

to us for all website maintenance and therefore no third party would have

been approached.

4. 'Web development Work (Logo & Fonts)' involved updating our

logos and fonts throughout our website.

Complaints Procedure

I hope this information is of help and assistance. If however you are

dissatisfied with the response you have received and wish to request a

review of our decision or make a complaint about how your request has been

handled you should write to the Internal Compliance Department at the

address below or e-mail [2][email address]

Your request for internal review should be submitted to us within 40

working days of receipt by you of this response. Any such request

received after this time will only be considered at the discretion of the

Commissioner.

If having exhausted the review process you are not content that your

request or review has been dealt with correctly, you have a further right

of appeal to this office in our capacity as the statutory complaint

handler under the legislation. To make such an application, please write

to the First Contact Team, at the address below or visit the

‘Complaints’ section of our website to make a Freedom of Information

Act or Environmental Information Regulations complaint online.

A copy of our review procedure is attached.

Yours sincerely

Charlotte Powell

Internal Compliance Manager

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Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,

Cheshire, SK9 5AF

Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk

References

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1. file:///tmp/rad15EEC_files/filelist.xml

2. mailto:[email address]