Have you experienced losing HP, taking damage, losing crew or modules, and you have no idea why? You didn't get the sound of a shell hitting metal? We are aware of the issue and we need your help to fix it.

Why is this happening?

We have not entirely pinpointed the issue but we know where to look and we have a pretty good idea what it is.

Why can't you fix it then?

It's a little bit difficult because we have noticed that it does not happen all the time, it does not happen to everyone, and replays do not give 100% reproducible rate.

How can I help fix it?

Very simple, we need as much data on this as possible. Firstly, please get the WG Check tool and familiarize yourself with it. The download and instructions are in this link.

When you experience a game with a with a no hit sound, there are a few things we need.

The replay file.

If possible a video recording of the incident. You can capture this from the replay, and if it does not reproduce in the replay, you can try rewinding a few times, it will usually manifest again.

The approximate time it happened in the game (based on battle timer, not real time)

Report log/dump from the WG Check tool.

Once you have these, kindly send a ticket to support and include all the above. Specify clearly that this is evidence for the no hit sound bug.

Thank you so much for you time and assistance.