For over a year, out-of-state violations against Massachusetts drivers were not registered into the Registry of Motor Vehicles computer system. Instead they were sorted into mail bins that sat in a records room in Quincy. Fifty three bins containing tens of thousands of notices were found during a review of the process, following a deadly crash in New Hampshire last month.

The backlog included information transmitted from Connecticut transportation officials that would have terminated Volodymyr Zhukovskyy’s commercial driver’s license. Zhukovskyy, of West Springfield, has been charged in the horrific New Hampshire crash that left seven motorcyclists dead on June 21.

Gov. Charlie Baker called the RMV's failure to act "completely unacceptable" and said "the registry will keep working around the clock."

A preliminary report released Monday showed lapses in the processing of out-of-state notifications for driving violations.

“Problems with RMV procedure were brought to light in this case with respect to both handling of out-of- state notifications with respect to Commercial Drivers’ Licenses (CDLs) and processing of out-of-state notifications with respect to a far broader category of written, mailed information provided to the Registry by other states with respect to the drivers’ license status of Massachusetts-licensed drivers,” MassDOT wrote in the report.

When Zhukovskyy was arrested for operating under the influence in Connecticut May 11 and refused a chemical test his right to drive in Connecticut was suspended. Since Zhukovskyy holds a passenger license and CDL in Massachusetts, Connecticut sent Massachusetts a notification through two different systems: an electronic notice and a paper notice.

The RMV failed to act on both notifications.

The electronic notification was sent May 29 and should have been processed through the RMV’s computer system, according to the review. Because the Connecticut notification included a future date for suspension, rather than the arrest date, the computer system did not process the suspension, according to the review.

Instead, it included the notification for Zhukovskyy in a “queue of unprocessed notices which must be addressed manually by RMV personnel.”

No one was assigned to check that queue, however, according to the review, and it remained in a backlog of 365 notices.

MassDOT has since addressed that backlog. Of the 365 notices “kicked out” of the computer system 353 were duplicates, according to the report.

The 12 remaining reports were alcohol related and nine of those were duplicates that had already been adjudicated. Three unprocessed notices concerned serious offenses according to the report.

Only Zhukovskyy called for an automatic suspension, according to the report.

Secretary and CEO of MassDOT Stephanie Pollack said someone has since been assigned to check the manual review system daily. The system was also reprogrammed to better align with incoming messages and send fewer for a manual review.

The paper notification was also lost in the shuffle.

“For reasons that have not yet been determined, in approximately March of 2018 MRB [Merit Rating Board] staff stopped processing out-of-state notifications and simply sorted them into mail bins and stored them in a records room in Quincy headquarters,” according to the review. “More than 53 bins containing tens of thousands of individual notices were discovered in bins, sorted by month of arrival, on Wednesday, June 26 as part of this investigation into the handling of the Zhukovskyy matter.”

For the latest on the fatal NH motorcycle accident involving West Springfield’s Volodymyr Zhukovskyy, download MassLive’s app and subscribe to push alerts

The RMV is working urgently to clear this backup and address the concerns sent in the mail, Pollack said.

MassDOT will also undergo an audit and “review of the process for receiving and acting on out-of-state notifications.”

The auditors will be asked to complete a preliminary report and recommendations within 60 days, according to the report.

The head of the Massachusetts Registry of Motor Vehicles resigned over the the error.

Erin Deveney, who was hired as acting registrar in March 2015 and made the permanent chief nine months later, resigned on Tuesday, the same day Zhukovskyy, 23, pleaded not guilty to seven charges of negligent homicide.