Customers are continuing to complain that nationwide jewelry retailer Kay Jewelers is swapping real gems for replicas when repairing or replacing items.

Following the launching of a Facebook page over the summer that dealt with customer complaints, another report surfaced this week on KPRC-TV in Houston that customers were not getting what they paid for.

KPRC-TV reported that Sophie Long had to have her ring replaced for a different sized ring after she had beat cancer and regained the weight she lost. When Kay's replaced the ring, the center stone was a fake rather than a real diamond. A ring that KPRC-TV reported that Long had spent $6,500 on.

The Longs did not have the money to get a replacement stone. According to the report, Kay Jewelers eventually settled with the Longs, and she had her stone properly replaced.

But Long was not the only Kay Jewelers customer who had difficulty with the retailer.

KPRC received the following statement from Kay Jewelers: