My Beauty Bank doesn’t have enough points for this reward. Can I make a purchase and redeem this reward at the same time?

You can earn points and spend them in the same transaction. If you currently have 70 points, add $30 worth of merchandise to your basket in order to redeem a 100-point reward. Please note that adding a reward to your basket does not reserve it for you.

Do I need to make a purchase to redeem this reward?

There is no purchase required for rewards valued 750 points and above. To redeem a reward valued below 750 points, you must make a merchandise purchase. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward).

Do I need to pay for shipping?

All rewards worth 750 points or more ship free, regardless of whether you’ve purchased merchandise. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward). Rewards valued below 750 points ship free with a $50 minimum purchase.

I’m a Sephora FLASH member. Can I opt for expedited shipping on my reward?

Your order is only eligible for FLASH 2-Day Shipping with a merchandise purchase. If you redeem a 750-point reward without a merchandise purchase, your order will be shipped via Standard 3-Day Shipping.

Can I add samples or a promotion to my order?

If you purchase merchandise, your order will be eligible for 3 free samples and a promo code. The redemption of a 750-point reward without a merchandise purchase does not qualify for additional samples or promotions.

If I redeem an experiential or personalized reward, how do I book my trip/appointment/etc.?

Leave it to us! Shortly after redeeming your reward, you will receive a letter that outlines next steps.

Can I return my reward?

Unfortunately, rewards may not be returned or exchanged for points, cash, another product, gift card, or eGift certificate.