11. Will I be paid for taking part?

As a thank you for taking part, everyone, including children, who take part in the study will receive a voucher.

You will be issued a voucher every time you participate in the study.

Please note, we will never ask for your bank details, the vouchers will only ever be issued by email or in some cases by post.

Receiving your voucher

An email will be sent within 20 days of each completed appointment with instructions about how to redeem your voucher. Please always check your junk or spam folder by searching for emails from the sender "latest-updates@sodexo-engage.com".

If you have not received your voucher within this time frame, please email incentives.mailbox@ons.gov.uk.

Spending your voucher

The voucher codes will be valid for three months from the date you receive the email. Once redeemed, the voucher for a specific retailer of your choice will be valid for much longer.

You can spend your voucher online with a range of retailers or in-store.

Sodexo e-vouchers can be spent at:

Amazon

Arcadia

Argos

Asda

Asos

B&Q Gift Card

Blackwells

Buy a gift

Caffe Nero

Clarks

Costa Coffee

Currys/PC World

Decathlon

For Good Causes Universal Charity (for charity donations)

Global Hotel Card GB

Google Play

H&M

H.Samuel

Halfords

IKEA

Inspire Travel Card

ITunes

John Lewis

Just Eat

lastminute.com

M&S

Mococo

National Book Tokens

New Look

Nike

Not on the high street

Pizza Hut

Primark

River Island

Sainsburys

T.K. Maxx

Ted Baker

Tesco

The Dining Out Card (Michell and Butler)

The Entertainer

The Restaurant Card

The White Company

Ticketmaster

Uber

Uber Eats

Virgin

Virgin Experience

Zalando

Redeeming or using your voucher

The email containing voucher codes will have instructions on how to redeem the voucher against your chosen retailer(s). For more information please visit the voucher supplier's help page.

If you would like help redeeming or using the voucher you can also email the voucher supplier directly on customersupport@sodexoengage.com.

Donating your voucher to charity or the NHS

Unfortunately, we cannot donate on your behalf, but when redeeming your voucher there is an option to donate the money to a charity of your choice. If you choose "For Good Causes universal charity", there will be an option of donating directly to the NHS and other charities from the list of over 17,000 charities. To do this, we still need to issue you the voucher by email.

Requesting a physical voucher

You can choose to receive a paper voucher instead of an online voucher. However, our postal voucher supplier is temporarily closed because of the coronavirus (COVID-19) pandemic. There may be a delay of several weeks before you get the voucher. If you still wish to receive a paper voucher, please get in touch by calling the ONS enquiry line for free on 0800 298 5313 or email incentives.mailbox@ons.gov.uk.

You will then be added to the waiting list. Love2Shop paper vouchers will be issued by post. A list of retailers where paper vouchers can be spent is available.

If you still have questions

Please make sure you have done the following before getting in contact with us directly:

read each paragraph in section 11 of this page

read the voucher company's (Sodexo) help page and FAQs

If you have done both of these things and your question was not answered, email us at incentives.mailbox@ons.gov.uk or call us for free on 0800 298 5313.