Elpeeps,

At this time we have resolved the issue regarding players not receiving their Ice Burner reward from the Elsword’s 1,000th Day Giveaway event. Eligible players have been reissued a new coupon code for this reward.

In order to properly receive your reward, you will need to redeem the supplied coupon code from your

My Account > Transaction History > Coupon History and redeem it in-game via the Item Mall.

Please visit the Redeeming Coupons guide here for more detailed instructions:

https://elsword.koggames.com/guides/item-mall-security/redeeming-coupons/

Thank you for your patience and once again we apologize for the inconvenience.

Happy Ice Burning!