According to research by Deloitte University Press, the more a company focuses on User Experience, the faster it grows. Since HR is an essential part of the business you have to make sure you pay attention to User Experience.

People are overwhelmed with information and technology on a day to day basis. We use various softwares packages, handy applications and different mobile devices to get our work done. Most of us accept the ways things are done, meaning that we don’t always look for ways to improve how we perform a certain task.

We rarely realize how much time we spend on repetitive tasks, struggling with a bad interface or slow computer.

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As a UX company, we have worked and continue to work with several HR teams and corporations to help them optimize their workflow, saving them an immense amount of precious work time and boosting employees’ engagement.

From what I can see, HR is in desperate need of UX. That’s because HR processes require different instruments, which are driven by complex software, interactions, lots of repetitive tasks and, above all, humans. It’s important to remember that UX is about understanding people, users, employees and then designing something with them in mind.





In this article, we are going to cover the following:

Why is UX essential in HR? (it’s key, trust me!)

The fields in HR that crave a helping of UX

One of our case studies: How we designed a better ATS for ERICSSON which saved them a lot of time and made their recruiters very happy workers





Why is UX essential in HR?





Great UX saves everyone a lot of time

You might ask yourself: How can we measure User Experience? Well, one visual metric is time. That’s because, if the product has a great UX, it will save everyone a decent amount of time. Here's how:

great UX simplifies the workflow

it creates easy to learn products

optimized for devices (taps instead of clicks!)

easy to navigate





UX makes your product easy to use

Have you ever set up an iPhone before? Anyone can do it because it's easy to do so and the device guides you through the process, step-by-step. You don't need any training, you don’t have to read any long, boring articles and you don’t even have to ask a colleague to help you out.

The easier it is to use a product, the less you spend on things like onboarding, training or supporting the users.

Great UX also means you can quickly navigate your way through the product, finding the information that you need and making everything easily accessible.





UX simplifies the workflow and helps employees to be more productive

UX is about finding the simplest way to solve a problem. How could we simplify the workflow? Do we need these additional steps? UX forces you to focus and to prioritize things based on your business goals.

Everything nowadays is about being productive. UX helps you to build products that save you time, that are easy to use, and which your employees can engage with. At the end of the day, this means they can make better use their time, focusing on what's important and cutting out those repetitive and unimportant tasks, which have little value to your business.





Engage with users and make them happy

If something is easy to use, has a great design, allows you to find the information you want and helps to be more productive in your job, then it will allow you to be more engaged with the product and ultimately, a much happier worker. If you love to use something, you’ll want to use it again and again, spending more time on it.

Wouldn't it be great if your product had that kind of allure?

If you love to use something, you’ll want to use it again and again, spending more time on it.





Not just for digital products

Most of the time, when you hear about UX, it’s usually in the context of designing great software package or innovative apps. But UX is so much more than that! It's about focusing on a problem and solving it, whilst keeping the user in mind. This method could be used for creating non-digital solutions too.

UX could be used to design better documents, videos, workflows, and to uncover obstacles that make your employee's life more difficult.

But UX is so much more than that! It's about focusing on a problem and solving it, whilst keeping the user in mind. This method could be used for creating non-digital solutions too.





Fields in HR that crave for UX

Let's see a few practical examples where UX could be of great help in HR...





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