Whether it’s for the scalability and flexibility, or to take advantage of automatic maintenance and upgrades, there are many benefits to migrating your call center to the cloud. I will help you migrate quickly and seamlessly from your on-premise call center to Amazon Connect.

The first step is to meet and review your current solution and identify the goals you have for this migration. I am familiar with many on-premise solutions and will provide guidance and recommendations on the best approach to the migration. This will include budget guidance and estimates. After our initial consultation I will deliver the migration plan containing the key product and technical details of the Amazon Connect migration.



The next step is to setup and configure Amazon Connect with the appropriate contact flow as determined from step one. I will setup Amazon Connect directly in your AWS account, including all roles and permissions required for your team to manage and administrate it moving forward. Once completed I will deliver an installation report with the key technical details for your team to be able to assume the management of the system.



The last step is to train a small set of your agents on how to use the new Amazon Connect system. If you have a larger team you can either have your agent’s share their learnings or we can arrange further training sessions. I will walk them through the common use cases and answer any questions they have. I will also provide documentation for reference and for other agents to be easily onboarded.



Finally I will provide one month of additional email support for any setup-related questions your team has. I have seven years of experience with AWS and I have helped many customers successfully adopt AWS technologies. I look forward to helping you with your success story.

