Hi Everyone,



This is the second part of our charity corner update. If you spent points in the prize shop before we reduced the prices, you will be receiving a refund of the difference. Additionally if you visit the prize shop you can claim 500 free points by clicking on the little gift box in the lower right corner. Lastly please note that the prize shop will stay open during and after the event ends.



-TNT



From The Official Neopets Team Message Board

Error: Captain Rourke bars your way. "Sorry my eager donators, the quick neopoints donation page is temporarily closed for inspections! Feel free to donate the traditional way from your inventory while we make sure everything is in ship shape."

CHARITY CORNER NEWS: Heads up Neopians, we will be extending this year's Charity Corner until Monday September 28th at midnight. So, swing by the Charity Corner soon and keep those donations coming!



From New Features, September 18, 2020

We'll keep you updated if TNT addresses this massive discrepancy.

You’re receiving this Neomail because you purchased 1 or more Tier 1 Mystery Capsules during this year's Charity Corner event prior to this Sept 18th neomail. Recently, our team uncovered an internal issue that was causing the rarity drop rates of Tier 1 and Tier 3 Mystery Capsules to be switched. The issue has since been fixed; Tier 1 capsules will now properly grant higher rarity items at a higher rate, and Tier 3’s will grant the lowest.



We’d like to sincerely apologize to you for this oversight. Due to those previous balance issues, you have been re-granted the same amount of Tier 1 capsules that you previously purchased. You can now find those capsules, working with the correct drop rates, in your Inventory. Any existing Tier 1 capsules you had unopened will now have the corrected rates.



The Neopets Team

Hi all. Gutterfoot here. It's been a tough week for everyone and we know this years' Charity Corner isn't what any of us expected. There were a lot of issues that we should have been more on top of as well as things like server crashes completely outside of our control.



We've heard everyone's concerns on the Neoboards about the need for more open communication. I personally try to be on the Mobile Beta board as much as time permits me (as I am also a member of the dev team, not a full-time community manager), but it just isn't realistic for all of us. The problem is that the TNT you all see on the boards popping in ARE the dev team as well. Having us be constantly available for communication just isn't viable, especially not while that same team is responsible for both the conversion effort and keeping up with content/events.



Now, I know NONE of this is your problem. This is entirely a problem that TNT needs to handle and we promise that we're going to make an effort to communicate more openly. We want and value your feedback. I appreciate every user who participates on the Mobile Beta board, whether they have dedicated entire pet pages of feedback or just pop-in to report a bug they've noticed. It's all so incredibly helpful to our team.



Circling back to Charity Corner, refunds should be processed and the glitch that prevented some users from claiming their free 500 points should be solved. If anyone feels that their point totals aren't accurate, please send a support ticket and we will try to respond as quickly as possible before the event ends on the 28th of September. We have also fixed the issue where tier 1 and tier 3 mystery capsule drop rates were switched. Those who purchased tier 1 capsules have been reimbursed with new ones. And the capsules within your inventory/prize shop are now reflecting correct drop rates. There won't be any penalties at all since this was entirely our mistake, so everyone is safe. We know we can do better than this and we hope to regain your trust one step at a time.

Follow @jellyneo on Twitter for all the latest #Neopets news!

The aforementioned refunds and bonus for the Charity Corner prize shop price cut are rolling out.To claim your 500 free points, head to the prize shop and click the gift box at the bottom of the table.It appears that points were refunded for some users (not all yet—likely a script is slowly running over all usernames, so still time to be patient), but the total numbers at the top of the prize shop page are still out of whack for those who received one.Looks like claiming your free 500 points, then resuming donations, resulted in those 500 points disappearing. 🤦‍♂️We recommend not making anymore donations (or not claiming your free 500 points) until TNT has it all sorted! If you're experiencing (or already experienced) any issues, please let us know in the comments.It seems that all points have been wiped and are now showing as "0" in the prize shop. This is just likely temporary while TNT implements a fix for the issues of donating leading to points disappearing.It looks like the prize shop points have returned. Point totals, prize redemption, and donating all seem to be working as intended now as well!With today's news update, the event has also been extended to make up for some of the lost time due to glitches:Late last night, it was discovered that the Coconut Cabana Mystery Capsule Tier 3 (the cheapest capsule) was actually giving out r99 items, instead of the expected Aquamarine Mystery Capsule Tier 1 (the most expensive capsule). It appears that the contents of those capsules was actually swapped, which isn't 100% verified, but it is verified that the cheap Coconut Cabana capsule is giving out better items than advertised.TNT have addressed this issue. See the 4:00 PM update below.As of around 11:00 AM NST, points for multiple prize shop items purchased before the price cut have been refunded. In yesterday's refund, refunds were only given on one of each type of item you purchased at the old price. So, if you purchased multiple items at old prices, you should be able to re-spend those points now.TNT has acknowledged the capsule rarity tier mismatch by granting those who have opened Tier 1 capsules replacement capsules to be re-opened. The odds on the Tier 1 and Tier 3 capsules were swapped (meaning the cheaper 150 point capsule was awarding what should have come out of Tier 3).The following Neomail is going out to those who opened Tier 1 capsules:This weeks Neopian Times is out, and the beginning of the editorial contains another message about Charity Corner. Specifically, it's been noted that no one who was buying the glitched Tier 3 capsules and receiving better items than intended will be punished.