Building on the momentum of an improved Transit Alerts page, we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.

Have a question about trip planning? Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.

Live Chat’s hours: Starting November 5, 2018 Live Chat hours will be 8:30 a.m to 5:30 p.m. Update: Starting December 3, 2018, Live Chat hours are 6:30 a.m. to 6:30 p.m. If there’s interest, we’ll consider expanding the hours in the future.

Customer Information staff will continue to be available on Twitter and by phone at 604.953.3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and 6:30 a.m. to 11:30 p.m. on Saturday and Sunday.

How it works

Visit translink.ca or tripplanning.translink.ca, and look for the link in the lower right corner of your screen for Live Chat.

Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!