The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product.

The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfil.

COURSE OUTLINE

Introduction to Quality Management System (QMS) concepts as required by ISO 9001

Implementing requirements from ISO 9001 and Certification Exam

BENEFITS

This training enables the participants to learn about the best practices for implementing and managing a Quality Management System (QMS) as specified in ISO 9001:2008, as well as ISO 9004:2009 (Managing for the sustained success of an organization — A quality management approach).

The participant will learn the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management’s commitment, internal audit, management review and continual improvement.

WHO SHOULD ATTEND

After gaining the certificate, you will understand how the QMT exam program contributes to raising the quality of IT Service Management. Following are the roles for whom training is suitable.

IT Professionals

Members of a Quality team

Auditors

Staff involved in the implementation or operations related to ISO 9001

Professionals wanting to gain a comprehensive knowledge of the main processes of a Quality Management System (QMS)

EXAMS INFORMATION

There is no prerequisite to do this course.

Exam details:

Exam duration: 2 hours

Exam format: Descriptive & paper based

Exam body: PECB

Open book: Yes