Sting's official website explained that fans who already have reserved tickets will be able to swap their tickets for a comparable reserved ticket at the new venue. Tickets can be exchanged starting October 25, when a special window will be opened at the Ticketnet Office located at the Araneta Coliseum. Fans can exchange their tickets up to the date of the show but refunds will only be available up to Sunday, November 18 at SM Tickets. - Rappler.com