New post on the EY Design Studio blog:

When we conduct usability research, we listen for feedback about where people might be facing challenges interacting with their digital tools. With online meeting applications, users are verbalizing their struggles, nonstop.

I’m willing to bet a lot of money that you’ve heard one or more of these statements on a recent web meeting:

“You’re on mute!”

“Can you hear me?”

“Who’s in the meeting so far?”

What these example statements have in common is a lack of situational awareness — a technical way of saying that people have limited understanding of what is going on with respect to their (virtual) environments....



read the full blog post, Can you see my screen?