Email haggler@nytimes.com. Keep it brief and family-friendly, include your hometown and go easy on the caps-lock key. Letters may be edited for clarity and length.

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The Haggler is a fool for big-box electronics stores, and he isn’t afraid to admit it. Something about wandering around all those TVs, tablets and smartphones — it’s like a Disneyland for gadget freaks. Best Buy is one of the few national electronics chains left standing, and the Haggler wishes it all the best. The Haggler also wishes that it treated customers better than this:

Q. I bought a Lenovo laptop through the company’s website, and when its screen cracked in mid-January I brought it to the Best Buy in Flushing, Queens. (For a fee, Best Buy repairs products that it doesn’t sell.) The company sent my computer to a service center and, three weeks later, I had heard nothing, despite several calls. I filed a complaint with the Best Buy hotline.

When the computer was eventually returned to the store, the screen — which was still cracked — was the least of my laptop’s problems. It didn’t work. I mean, it was essentially a brick.

It was also scratched and scuffed. Just as annoying, nobody at the store seemed to care much about my problem. My computer was sent back for repairs yet again.