From January 2020, the price of our broadband services will increase by €3.50 a month for some customers. If you are impacted you will have received a notification of the increase by email or letter in October or November.

If you have made any changes to your account since the date outlined in the email or letter you received, this may no longer be relevant for you.



What happens next?

We really hope you’ll stay with us and continue to enjoy your Virgin Media package. But if you want to cancel or change your service, you can do so without penalty if you are out of contract by giving us 30 days’ notice.

If you are in contract, you can do this without penalty by giving us 30 days notice anytime before the effective date provided in your email or letter. Simply call us on 1908 and select option 1.

