Level 0 - Not improving Teams are continuing to do things the way they have always been done. Processes and tools have been cobbled together over time, but aren’t really helping deliver value to the users. The team know that there are areas that can be improved, and have some passing knowledge of best-practices, but haven’t had the opportunities to try them.

Level 1 - Identified, and working on it Teams are taking measured steps towards improvements in their internal processes and practices. Whilst new and challenging, these steps increase the agility of the team, which leads to better, faster delivery. The team can sense that things are improving, and are motivated to learn more about delivery improvements.