Preparing to be away

Set up Duo Two-Factor Authentication on more than one phone

You are encouraged to set up Duo Two-Factor Authentication on more than one phone in case your mobile phone is not available or you are not at your office phone. Use the Manage Devices feature to add, remove, or change the devices that Duo can use to verify who you are. When logging in, you can choose which line Duo will send the authentication request to (via smart phone app or phone call depending on your choice. ITS recommends use of the Duo app on your mobile phone as your first authentication option.

Enroll in Password Reset

Managing your password cannot be done off campus unless you are enrolled in the Password Reset portal. Please visit our Password Reset portal to enroll before leaving campus.

Save needed work files to OneDrive

OneDrive: All students, faculty, and staff have access to OneDrive with 5TB of storage. With OneDrive, you can sync files between your computer and the Cloud, so you can get to your files from anywhere - your desktop computer via the desktop client, your mobile device via the OneDrive app, or even by logging in to Webmail. Move any files needed to OneDrive before you leave campus and you can access the latest version of your files from any location or device as long as you’re connected to the Internet.

When you save your files in OneDrive cloud file storage options be sure to use your "Work or school account"

Do not store Restricted Data on OneDrive.

Get your FGCU laptop up-to-date

If you use a FGCU provided computer remotely, bring it to the ITS Help Desk to ensure it is updated so you will have all the necessary software and security patches to keep you up and running, and protected.

Setup MyVPN

If you need to remotely connect to your office computer, set up MyVPN access now. For instructions on setting up MyVPN please see our MyVPN instructions.

In order to connect to your office computer remotely, your office computer must be powered on. ITS highly recommends that you test the connection to your office computer before you leave campus.

When using MyVPN, please take proper security measures on your home computer before connecting to FGCU resources. Install all the updates for your operating system, have an updated antivirus application installed and a firewall enabled. If you don't, your computer is at risk for infection with a virus, worm, or other malware which might prevent you from finishing your tasks and put your information at risk.

If you are using a Mac from home, here is the most updated verison of the client

When do I use MyVPN?

To access your office desktop: Use MyVPN (Terminal Session) to connect to your office computer

To access Banner: Use MyVPN and connect to your office computer to access Banner

To access University network shares: Use MyVPN and access your network shares

To access licensed software:

Forwarding Your Office Phone

FGCU office phones have been temporarily given the permission to forward to outside phones. These steps must be performed at the phone you wish to forward. Below are steps to perform this new action.

Ensure your phone has no forwarding currently set by pressing #22 Begin the forwarding command by pressing *2 at the phone you wish to forward. Examples: Local *2 9 239 590 1001 Long Distance *2 9 1 954 590 1001 Your phone will beep three times rapidly, and hang-up to confirm completion. To confirm it worked, have a co-worker or a third number (not your office phone or number you forwarded to) call your extension to see if it reaches your new forwarded line To cancel call forwarding, from your phone dial #22 you should hear 3 quick beeps.

This function will work on a cellphone as long as the number that you are forwarding to has proper cellular signal. At the weakest, it may take up to three rings or more on the office phone to reach the cellphone.

To Access voicemail settings

To access voicemail settings please visit this link.