There are a number of things that could be causing you problems. Please ensure that your computer meets the minimum configuration requirements.

The minimum computer configuration requirement for enrolling for EVUS is an internet browser that supports 128-bit encryption and is able to accept cookies, and has JavaScript enabled.

If your computer meets the minimum configuration requirements and you are still having technical problems, then this could be a web browser or fire wall problem. Check your internet security settings - if they are set too high, they may be blocking access to the EVUS web site. If that doesn't work try enrolling from another browser/computer. Finally, some ISPs may be blocked due to spam concerns, and you may have to contact your local internet service provider (ISP) for assistance.

If the system will not let you go to the next page, the system may have found an error in a required field (such as an invalid Character, skipped a field, etc.) You will not be allowed to continue until these errors have been corrected. If a mandatory field (indicated by a red *) is not filled in properly, the system will continually return you to the current page.

If your computer freezes up and will not let you continue, the problem is most likely with your browser or your computer capacity. You may need to use a different computer.

If you are still having technical problems, please click on EVUS Call Center link at the bottom of the page and submit a help request. You are required to have an email address for us to respond to. If you do not, ask someone who does to help you. Be sure to describe exactly what is happening (in English), and tell us what internet browser you are using and its version.