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On Wed, Dec 19, 2012 at 07:04:49PM -0500, Cox Communications wrote:

> We owe you an apology for your recent experience with our residential

> email service. We pride ourselves on delivering your most important

> connections, and candidly, we recognize that did not happen. We are

> focused on how we can improve your trust in our service and with our

> company. Our hope is that we have begun to do that with this apology

> and explanation.

Hello, I'm not too put out about your email issue, but I am incredibly

concerned about some interesting behavior I saw from your HTTP

connection handlers during the outage. I witnessed pages being modified

in transit to inject pop-up windows, and the realization that your

network contains the equipment required to do this is alarming to me. I

understand your wish to inform customers of the outage, but as a common

carrier, violating the integrity of data in transit is unacceptable.

I know that this same equipment could be used invisibly to do

search-and-replace operations on arbitrary pages for censorship or any

other purpose, or visibly to inject ads or other unwanted media.

Additionally, according to my understanding of copyright law, it is

illegal to create derivative works of web pages unless the license

allows it. If this is the case, you have violated the law by modifying

pages which pass through your network.

On behaf of your customers and internet engineers as a whole, I'd like

to request that you remove this capability from your network

immediately. Thank you.

- --

Marcus Wanner

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