They took my money immediately, but when it was their turn to complete the claim correctly they failed to disclose 1)what it was needed from me, 2) never disclosed that the faulty-broker -unresponsive phone was to be sent back as a swap for me getting a replacement phone and left me with no phone, so when the postman turned up i thought he was trying a fast one on me as the email received from brightstar (nothing bright about them - in fact lots of pitch black spots where they try all they can to scam you) said nothnig about a swap, but only that my replacement device was coming at a certain time.

They left me stranded with no phone and two kids and no ways of communicate with anyone becasue of their crook ways and manner and ways of handling claims, only to be completed if there is some financial and dodgy benefits for them