Did 911 dispatcher curse at Amanda Berry? Operator under investigation over claims he called kidnap victim a 'f****** b****'



Cleveland City Hall reviewing dispatcher, according to reports



Experts say muffled sound is calling her a 'f****** b****'



Dispatcher previously criticized for not keeping Miss Berry on the phone



'I've been missing for 10 years, and I'm, I'm here, I'm free now', she screams

Her call led to liberation of fellow hostages Gina DeJesus and Michelle Knight

Ariel Castro, 52, facing charges of rape and kidnap



Fled: Amanda Berry called 911 seconds after she fled the Cleveland dungeon

The police dispatcher who spoke to kidnap victim Amanda Berry after she escaped from the Cleveland house of horrors is being investigated over claims he swore at the end of her 911 call.



The man has previously been criticized for failing to keep Miss Berry on the line or comfort her during her desperate call for help.



But now new allegations have been made that the dispatcher calls Miss Berry a 'f****** b****' just before hanging up.



It was Miss Berry's 911 call that led to the discovery of fellow kidnap victims Gina DeJesus and Michelle Knight after she bravely escaped the house on Seymour Avenue.



The three women had been held captive at the house for about a decade where they were repeatedly raped and tortured.



Suspect Ariel Castro, 52, remains on suicide watch in custody as he faces preliminary charges of rape and kidnapping.

DNA tests showed Castro is the father of a six-year-old girl born to Miss Berry during her time in captivity.



She finally broke free with the help of a neighbor and raised the alarm.



The 911 dispatcher - one of the first people Miss Berry spoke to after her decade long captivity - has come under fire for the way he handled the conversation with the clearly distressed 26-year-old.



VIDEO: AMANDA BERRY'S DESPERATE 911 CALL AFTER 10 YEARS IN CAPTIVITY

Experts in the U.S. say a muffled sound at the end of the call is the dispatcher cursing at Miss Berry.



Audio forensic experts hired by Cleveland station 19 Action News believe swear words were used.



The dispatcher is now being investigated by Cleveland City Hall, according to reports.



Cleveland station WOIO has reported that the results from an investigation by a police forensic audio team were inconclusive.



One of the 19 Action News experts says the 'second work is b****', while the second believes the dispatcher said 'f****** b****'.



During the two-minute conversation, Miss Berry, is heard screaming down the phone: 'I' ve been kidnapped and I've been missing for 10 years, and I'm, I'm here, I'm free now.'

But multiple times the dispatcher’s response was 'Talk to the police when they get there,' before asking the name of Miss Berry’s captor, as well as his age and ethnicity.



In the 911 call Miss Berry implores the dispatcher that she needs the police immediately, but she is told authorities will be sent as soon as a 'car becomes open.'

At one point when Miss Berry says 'I'm Amanda Berry. I've been on the news for the last 10 years,' the dispatcher replies 'I got that, dear.'

Michelle Knight (right) and Gina DeJesus (left) were rescued after Miss Berry escaped and raised the alarm

Suspect Ariel Castro, pictured this month at Cleveland Municipal Court, is accused of kidnapping Miss Berry, Miss DeJesus and Miss Knight and keeping them captive for ten years As Miss Berry becomes more frantic the dispatcher says 'The police are on their way; talk to them when they get there.'

The dispatcher, whose identity has not been revealed, repeats again 'I told you they're on their way; talk to them when they get there, OK.'

Last month, Cleveland Department of Public Safety Director Martin Flask said police were dispatched and on scene in the west side neighborhood in less than two minutes.

'While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker’s failure to remain on the line with Ms. Berry until police arrived on scene.

'Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken.' Miss Knight disappeared in 2002 when she was 21, Miss Berry was 16 when she vanished in 2003 and Miss DeJesus went missing about a year later when she was 14.

FULL 911 TRANSCRIPT FROM DESPERATE AMANDA BERRY'S CALL FOR HELP

Caller: Help me. I'm Amanda Berry.



Dispatcher: You need police, fire, ambulance?



Caller: I need police.



Dispatcher: OK, and what's going on there?



Caller: I've been kidnapped and I've been missing for 10 years, and I'm, I'm here, I'm free now.



Dispatcher: OK, and what's your address?



Caller: 2207 Seymour Avenue



Dispatcher: 2207 Seymour. Looks like you're calling me from 2210.



Caller: Huh?



Dispatcher: Looks like you're calling me from 2210.



Caller: I can't hear you.



Dispatcher: Looks like you're calling me from 2210 Seymour.



Caller: I'm across the street; I'm using the phone.



Dispatcher: OK, stay there with those neighbors. Talk to police when they get there.



Caller: (Crying)



Dispatcher: Ok, talk to police when they get there.



Caller: OK. Hello?



Dispatcher: OK, talk to the police when they get there.



Caller: OK (unintelligible).



Dispatcher: We're going to send them as soon as we get a car open.



Caller: No, I need them now before he gets back.



Dispatcher: All right; we're sending them, OK?



Caller: OK, I mean, like ...



Dispatcher: Who's the guy you're trying -- who's the guy who went out?



Caller: Um, his name is Ariel Castro.



Dispatcher: OK. How old is he?



Caller: He's like 52.



Dispatcher: And, uh -



Caller: I'm Amanda Berry. I've been on the news for the last 10 years.



Dispatcher: I got, I got that, dear. (Unintelligible) And, you say, what was his name again?



Caller: Uh, Ariel Castro.



Dispatcher: And is he white, black or Hispanic?



Caller: Uh, Hispanic.



Dispatcher: What's he wearing?



Caller (agitated): I don't know, 'cause he's not here right now. That's why I ran away.



Dispatcher: When he left, what was he wearing?



Caller: Who knows (unintelligible).



Dispatcher: The police are on their way; talk to them when they get there.



Caller: Huh? I - OK.



Dispatcher: I told you they're on their way; talk to them when they get there, OK.



Caller: All right, OK. Bye.

2207 Seymour Avenue, Cleveland, where the three girls were held captive for the past decade















