Top Customer Success Resources

(Last Updated on February 25, 2019)

What’s one thing that SaaS companies have in common other than subscription-based business models? Yes, you guessed it right. Customer Success.

Customer Success is a relatively new field for growing SaaS business. We keep coming across people who are unsure of how should they build customer success at their companies.

The good news is that there is no lack of customer success resources available on the internet and we decided to collate all of them for your benefit.

Here are the top customer success resources

(P.S. This list will keep getting updated every quarter. So bookmark it for future reference.)

Books

Also read: The Essential Guide to Buying a Customer Success Platform

Blogs

Sixteen Ventures – Lincoln Murphy’s blog on marketing, sales and customer success thought leadership. SaaStr – The largest web community of SaaS founders and entrepreneurs, with over 2.5 million views per month across the web, and over 16 million views on Quora. For Entrepreneurs – David Skok’s content with his 25 years of experience as an entrepreneur has got this blog a must read rating as Customer Success is his key topic. The Customer Success Directory – To assist Customer Success professionals at all levels to locate needed content, services, technologies, etc., The Customer Success Association has created The Customer Success Directory™. Shep Hyken’s Customer Service Blog : Shep Hyken writes newsletters on customer service and experience. He also publishes his favorite blogs of the week. CX Journey : This is a blog by CX Journey Inc., a customer experience strategy consulting firm. It’s about customer experience, employee experience, customer service, voice of the customer, and leadership. Tomasz Tunguz : “Daily, data-driven blog posts about key questions facing startups”. Tomasz, venture capitalist at Redpoint , covers many topics about SaaS business, including customer success.

Also read: The Customer Success Blog – Being a customer success platform for B2B SaaS, we try to help SaaS companies build a strong customer success practice.

Communities

Courses and Certifications

CCXP Certification : The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Customer Success University : Gainsight offers a 3 course program that teaches key Customer Success elements. At the end, participants receive the Certified Customer Success Manager designation. SuccessCOACHING: SuccessCOACHING is the direct outgrowth of what James Scott, Andrew Marks, Todd Ebby and Nils Vinje have learned from years in the trenches and from working with a wide variety of companies from around the world who are reimagining how they train and educate their Customer Success teams. Customer Success Manager 101 : If you’re looking for a fast-paced course, Udemy’s customer success course may be the choice for you. The lectures demand only a little over an hour of your time. CSM Practice’s CS Navigator : This program provides helpful insights, templates to improve your company’s current processes. It provides one on one coaching program for CS executives. The Success League : This consulting company offers leadership programs , training programs , playbooks and workshops. Cisco Customer Success Manager (DTCSM) by CISCO: The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

Twitter handles to follow

Who do you follow to keep yourself updated on Customer Success? If you feel something or someone is missing from this list, feel free to tweet to us at @CustSuccessBox.