(CNN) Hilde Hall says she went straight from her doctor's office in April to a CVS pharmacy in her Phoenix suburb, eager to fill her first hormone therapy prescription.

The treatment would spur physical changes in Hall's body that would reflect her identity as a transgender woman, she said.

"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be," she said.

Her elation quickly turned to anxiety when the pharmacist refused to fill her prescription and humiliated her in front of other customers, she said.

Hall said she called the CVS customer service line twice. When no one addressed her concerns, she decided to file a complaint with the Arizona State Board of Pharmacy on Thursday.

Read More