A group of black friends said they felt dehumanized after their Airbnb host called them a racist epithet and kicked them out of her Manhattan townhouse in the middle of the night without due cause. A cellphone video of the Saturday exchange shows the host, identified only as Kate on her Airbnb profile, referring to the five men as “monkeys.” She appeared to take issue with the number of people who arrived at her home, claiming her listing indicated a maximum group size of four. The friends push back in the clip, pointing out that her listing said the home slept four people plus one person on a sofa. “Which monkey is gonna stay on the couch?” the woman shot back. One of the friends, Kenneth Simpson, told The Washington Post the racist exchange left him feeling “very dehumanized.” “I thought, is this where we are today? We made a point that we’re educated, working professionals. And it doesn’t even matter if you’re an educated person, because no one deserves to be called a monkey and be dehumanized for no reason,” Simpson said.

Simpson and his friends said their experience at the host’s home “felt off” from the get-go. For one thing, the listing had been advertised as an entire-unit rental, Simpson told the Post. But when the friends got there, they discovered they had to share the space. Simpson said the host also agreed to let them bring a dog in a crate, but took issue with the animal when they arrived. Meshawn Cisero, another friend in the group, told The Root that the woman’s partner told them to keep their voices down on two occasions, but was “polite” in his interactions with them. At around 1 in the morning, Cisero said they met the host for the first time. “You need to get the fuck out, you guys are too loud,” she allegedly told them. “That’s when things escalated,” Cisero said. “No ‘hi,’ no greeting. We were all confused. As soon as she came in, she told us to ‘Get the fuck out.’” Cisero said the woman called them “criminals” and claimed “she didn’t feel safe around us.” “She said we were going to damage her property and steal from her,” Cisero said. After calling the police and discovering that they had no recourse against the host, the group said they left and “eventually found a hotel.” Airbnb responded to the incident on Sunday, calling the language used by the host “unacceptable.” The company said she has been banned from the platform. Airbnb also said it helped the guests find “a new place to stay.”

The language is unacceptable and has no place in the Airbnb community. We’ve removed the host from our platform and are supporting the guests with a new place to stay. We’re thankful to them for bringing this to our attention so we could take action. — Airbnb (@Airbnb) June 2, 2019