Hello, this is Cheritz.





The delivery for preorders of the pillow cover(707 & Jumin Han) and emoji cushions will start on Aug. 8th(KST), however, we regret to inform that some of the orders are to be delayed.



We are deeply and truly sorry for the inconvenience.





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[Delivery on Schedule]

Purchase made before July 23rd -> Delivery starts on August 8th (KST)

* There will be an update on the tracking number by the late evening tomorrow(KST).





[Delayed Delivery]

Purchase made from July 24th ~ 31st (KST) -> Delivery starts on August 8st (KST).

Purchase made from August 1st ~ August 7th (KST) -> Delivery starts on August 25th (KST)





* We will be sending emails to those who get affected by the late delivery.

* For those receiving with delay will be given a heart-shaped lollipop as a meaning of our apology.

* All the mentioned preorder products will be temporarily sold out from Aug 8th.





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Our team has failed to estimate the numbers of pre-orders, and the actual orders far exceeded the expected orders. As a result, the orders made after July 24th will be shipped with a delay.



If you are subject to the late delivery AND would like to cancel your order, please send an email to shop@cheritz.com (or reply to the informing email from us.)





We sincerely apologize for the late notice on the matter. Without knowing the delay, our marketing team has released the boost tweet that informs the last day of the preorder period in the morning. Our apology goes to the ones who may have been offended by it.



We acknowledge that the preorders cannot exist without the trust between the company and the customers and we admit that we lacked the recognition of how much we have been supported and loved by you.

We will do our best for all of you loving Mystic Messenger, to receive the purchased goods safely and promise to try our best for the better customer experience in the future.

Thank you for your understanding and patience.





-Cheritz





+ Due to technical difficulties with the delivery agency, tracking numbers for EMS will be uploaded within today(August 9th KST). We apologize for the delay.



+ Tracking number of orders delivered on 25th will be updated on 28th of August.