TREK LIGHT GEAR'S SHIPPING POLICY

Processing Time

COVID-19 Update: Our warehouse is adopting safe social distance practices and taking all necessary measures to ship orders with the highest safety standards. These measures may result in longer fulfillment times than normal so we sincerely appreciate your patience and understanding during this time.Our standard policy is still detailed below for your reference.

We know what it's like to order something online and want to have it in your hands as quickly as possible. We ask that you allow us 1 business day to process your order and get it ready to ship, however we do everything we can to get orders out the door as soon as they come in - which means most packages ship the very same day you order.

Our shipping takes place Monday through Friday - any orders placed over the weekend or after our mail pickup will be shipped the next business day whenever possible.

Pre-Orders / Back Orders



We offer the ability to pre-order and back order some items on our site when they are not yet in stock. If an item you are purchasing isn't currently in stock, you'll see a note displayed in your shopping cart that indicates the expected shipping time for your order.

Please note that the expected shipping time is an estimate based on when we expect to receive new inventory. Sometimes it takes us even longer than expected to receive inventory (especially with unpredictable COVID delays) and sometimes we receive inventory much sooner than the timeframe we estimate. Your order will always ship as soon as the inventory is in our hands!

We aren't able to split-ship your orders into multiple deliveries - so if you are ordering an item that isn't currently in stock along with other items that are, please be aware that your order won't ship until all items are in stock. If you're anxious to receive the in-stock items, we recommend placing separate orders so you can receive the in-stock items without delay.

Delivery Times

If you choose an option like "Express (2 Business Days)", please remember that isn't a guarantee that the order will be there exactly two days from the moment you order it - we still need time to pack & ship your order (see above).

Carrier/Service Info

Please see our separate Carrier Info page with important details on which carriers we offer and how to make sure you get your package delivered properly.

International Shipping

When receiving an international order your package will need to pass through Customs in your country. All of our packages will have a Customs Declaration Form which details the items in your package and their value.

PLEASE NOTE: There are almost always additional charges to receive your package when you order from outside your own country - these charges are Customs Duties and Import Taxes which are your responsibility to pay (often before you are allowed to collect the package). The laws and taxes are different in every country and Trek Light Gear has no way of knowing in advance what these taxes and fees will be. Please be aware of this when placing your order, we don't want you to be surprised when the package shows up and you owe additional money!

If you have any additional questions about international shipping methods or rates just let us know!