SXSW has been served with a class action lawsuit on behalf of ticket buyers who were not offered refunds after the Austin, Texas festival was canceled due to the spread of the novel coronavirus.

According to documents viewed by Pitchfork, the suit was filed on April 24 in the U.S. District Court for the Western District of Texas Austin Division by plaintiffs Maria Bromley and Kleber Pauta and charges the festival with breach of contract and unjust enrichment. The suit also claims the festival’s refund and revocation policy renders its own terms & conditions “an unenforceable, illusory, unilateral option contract that allows SXSW to sell credentials, cancel the festival for any or no reason whatsoever, and retain all customer payments while leaving plaintiffs and the class without a remedy,” calling the refund and revocation policy “unlawful, unconscionable and unenforceable.”

SXSW 2020 was originally scheduled for March 12–20. After an order issued by the city of Austin prohibiting large gatherings, the festival was canceled on March 6. SXSW’s insurance did not cover the cancellation, and the festival organizers announced that in lieu of refunds, ticket and pass holders would be offered free registration for the 2021, 2022, or 2023 editions of the festival, and a 50 percent discount for an additional year. Bromley also alleges that the email from SXSW that offered to defer her badge to use for the 2021, 2022 or 2023 festival specified that the offer would expire on April 30, 2020.

On March 10, SXSW’s parent company SXSW LLC laid off a third of its 175 year-round employees.

Read Pitchfork’s “Updated List of Tours and Festivals Canceled or Postponed Due to COVID-19.”