REVIEW UPDATE: October 11, 2018 : A Forever Recovery remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. A Forever Recovery is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.



To date, A Forever Recovery has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.



Over time and since becoming a member, A Forever Recovery has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever A Forever Recovery remains committed to improving customer satisfaction.



Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.



Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!



*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.



Ripoff Report Verified™ REVIEW



EDitor's UPDATE: Positive rating and recognition has been given to A Forever Recovery for its full commitment to quality customer service.



Ripoff Report's discussions with A Forever Recovery have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. A Forever Recovery listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.



One pitfall of drug and alcohol treatment is that recovery can be incomplete, or not last long enough to achieve a result for the client. A Forever Recovery offers several different services as a part of its drug and alcohol rehab. Some of these include:



Statistically speaking, there is something to be said for the degree and the level of rehabilitative services that a recovering addict receives. For example, clients who receive further treatment (four to twelve weeks of treatment) after completing detox were up to 10 times less likely to relapse while those who were just completing a detox (five to seven days of care only) relapsed at rates between 65 and 80 percent. What this means is that detox combined with actual rehab is exponentially more effective than just a detox. A Forever Recovery offers a longer treatment program to help reduce relapse risk for patients.



What is truly exceptional about AFR is that this treatment center applies an excellent detox, a thrilling rehabilitation program, and an extensive and involved aftercare program, effectively covering all bases to ensure that clients have the best chance that they can get of winning the battle against drug and alcohol addiction once and for all.





Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..







The information provided in this report below is based on comments made by Stephanie Woodhams during an onsite inspection held by a third party verification company with no biases towards A Forever Recovery.



A Forever Recovery is a substance abuse program that uses a Holistic approach of mind, body, spirit, and empowerment through choice. Stephanie Woodhams stated the following about her company, "we have a medical model and our program is evidence based. Our clients all have certified counselors and licensed counselors that develop treatment goals with them and those are changed and revised throughout the program. The client gets a treatment team that consists of a counselor, MRT moral recognition therapy, facilitator, case manager, and an aftercare specialist. We do believe their discharge planning should begin at the beginning of the program. Our aftercare program lasts for 1 year. It enables us to have at least 1 year of statistics on success, relapse, slips, things like that." The methods utilized by A Forever Recovery have a high success rate for recovery and most clients return immediately to the workforce.



Leads for A Forever Recovery for primarily obtained through online marketing and referrals from past clients. They also utilize third party referral sources. The typical sales process for A Forever Recovery consists of the client or the client's family reaching out to see if there is a bed available at their facility. From there the appropriate method of treatment and insurance coverage is assessed.











CUSTOMER CARE & COMPLAINT RESOLUTION – A FOREVER RECOVERY



During the on-site interview, Ms. Woodhams was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Woodhams expressed that their most common complaint arises because the client's family is forcing them into treatment. She further explained, "coming to a treatment facility does not guarantee someone's sobriety. Family and loved ones expect us to say yes, they've gone through a 30 or 60-day treatment and they will be fine. They’ll come home and be sober. Of course, that doesn't always happen. Addiction is a very difficult disease to conquer. It requires a lifelong commitment. It is not just an inpatient rehab." In order to remedy complaints like this, "we do provide the tools and if a person makes the choice to use them they will be successful. Our clients do have an excellent success rate."



When asked to comment on complaints posted on Ripoff Report's website Ms. Woodhames stated the following, "there are several comments on the website of Ripoff Report. Most of them are from many years ago, I have been the executive director since we opened and I am familiar with them all. A Forever Recovery took over the building and there was a rental agreement for a building that use to house a Narcanon program which is based on Scientology. A Forever Recovery is not and never has been nor any elements of Scientology in our program whatsoever. We are also not a program named Best Drug Rehabilitation or Best Drug Rehabilitation. There are several reports that claim we are the same thing. Of course, without AFR'S pictures but with BDR'S picture. We do not scam to hurt people and the nurses never put drugs into stock medication. Most of the Ripoff Report reports are completely erroneous and I would love to have them removed." She also offered the following rebuttal, "my name is Stephanie Woodhams I have worked on staff since 2009 and in an attempt to see what some of the complaints where I did come across a report that had erroneous information. I was familiar with some of the circumstances but it been distorted and exaggerated. There was a line at the bottom that said if you don't believe me you can call me and when I called it was another treatment center. So, I thought that was pretty scandalous and malicious trying to use false information against us and trying to market to the website as a marketing tool." A Forever Recovery is licensed by the State of Michigan and is CARP accredited.



When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Woodhams stated, "we have a lot of checks and balances in place with regard to staff and clients. I personally hold a focus group once weekly to stay in touch with client population. when we became CARP accredited in 2011 we created surveys. We have aftercare surveys, participation surveys, visitor surveys...we have surveys for everything. We greatly increased the staff training and we also have external training on sensitive issues. EEOC patient rights and HIPA compliance confidentiality and we began to have a once a week treatment team meeting with all of our counselors and case managers. In addition to our trying to have our clients be happy, we have checks and balances on our staff and client population. We have made extensive changes to our building. Every year we do changes to the environment here and it looks wonderful."



A Forever Recovery is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a great deal to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Because I've always felt that Rip Off Report needs a way to be accountable for itself and to remove write ups that are completely erroneous with invalid data. A Forever Recovery would love to clear its name. Because we are proud of what we do and we have a deep commitment to both our program and to the addiction epidemic in the world. I feel this program will help us achieve these goals."











A FOREVER RECOVERY – STATEMENT FROM THE EXECUTIVE DIRECTOR – PAMELA ANDERSON



" We are one of the oldest and most reputable drug and alcohol treatment centers in the state of Michigan. Our caring and professional staff are dedicated to making each client's experience memorable. This means that clients can learn tools to help them achieve lasting recovery well after they have completed treatment. We hope that they carry these tools with them for a lifetime of recovery.



A Forever Recovery's team have stated that they are adequately trained and certified to help clients through the recovery process during all phases. A Forever Recovery takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "A Forever Recovery provides a very positive work environment for employees. Employee suggestions are well-taken and implemented if they improve the treatment process for the client. Mrs. Anderson is dedicated to making sure that each employee strives to do his or her best to treat clients every day. "



Ripoff Report was pleased to learn that A Forever Recovery's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.







STATED IMPROVEMENTS FROM A FOREVER RECOVERY



A Forever Recovery recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, A Forever Recovery has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.



In summary, after our review, which included discussions with Pamela Anderson, Ripoff Report is convinced that A Forever Recovery is committed to quality delivery of services resulting in total client satisfaction.



















How does a business get Ripoff Report Verified™



The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.



Ripoff Report has determined that A Forever Recovery meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.



Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.



Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.



Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.



As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



NOW TO THE ORIGINAL REPORT THAT WAS FILED



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Report Attachments:



























A Forever Recovery NARCONON STONE HAWK Battlecreek Michigan, Internet

Please pay attention, your money and your loved ones life is at risk.

I will assume if you are reading this, you like me are despertly seeking help for someone you love: About 3 months ago I bagan searching for a facility that could really help my 19 yr. old daughter, whom has a "pill" problem. Like most "seekers" I was having to work in the preamerters of what I could afford and where my ins. co.would pay. After searching locally, I responded to an internet ad, and hence began the nightmare of "A Forever Recovery" I was sold 1st by a nice fellow by the name of David, I really believed and still do that he meant what he was saying. "Now follow me on this" I after 3 or 4 conversations with David, told him that I could not afford, at the time to admit my daughter, and I was not sure it was the right timing. We talked another time about a week later and David quieted all my concerns. Concerns being I am afraid to send my daughter out of state, I am afraid they would not keep her long enough, I am afraid because although we had good medical ins. the drug treatment part did not seem to satify, other treatment centers for just a 30 day stay, much less the 90, or up to 6 months they were talking about, because according to David, they did not really concern themselves with the amount of money they got, but there main concern was my daughters, recovery. WoW! I thought that's nice! A place where they care!..my wife having worked in the healthcare field, including treatment centers seen this as the 1st red flag........Oh well read on....

I told david I would GET her in as soon as I could. About a month later I called David's cell phone and got a voice/mail. The call was returned later by a fellow named "murry" who informed me that "david" no longer worked there but that he would be happy to help me. Once again checking my ins. and telling me that for the low cost of a deductable of 5K, payed upon admit, my daughter would get all the attention she needed, and that if they had to keep her for up to 6 months it did not matter, that the well seasoned staff, "in recovery" would determine when my daughter was ready to handel "staying sober". He also reiterated that because of there unprecidited recovery rate they practiclly gurranteeded it. In other words, if my daughter needed to come back it was FREE OF CHARGE! WOW! 2nd red flag: "to good to be true?"

We were sold. My wife and I, tearery eyed, with finally finding a place that seemed to care began booking flights from Austin Tx to Detroit MI. My wife was going with my daughter to help her get in. Murry said that would be fine! I booked the flight, and called Murry and informed him that they would be arriving at apox. 7:45pm at DTW. Murry said thats great! we will have someone at baggage with a sign with my daughters name on it, and they would drive them to the center and give my wife a tour. They boarded the plane from Austin Tx. early morn. destined for "A Forever Recover."

Arriving in DTW, there was a man there with a sign saying "Welcome Debbie",this is a fictious name, for I don't want to use my daughters. He was surprised to see my wife, he was nice enough, but unprofessional and hence came the 3rd red flag.

He said he thought Debbie was coming alone, my wife informed him that my husband definantly told "Murry" that she was coming.and "MURRY SAID GREAT!" The began making calls, and it became clear to my wife that Murry was upset, and said he did not know she was coming. The "happy tour" of the center would be shortened because of it being so late. Nevertheless, they took off in a co. van. The driver had no real creditals, and began to talk away, on the 1-1/2 hour commute. My wife inquired about "David" whom was our 1st contact with the center. Remember David? We'll he blunted out oh David he Killed himself. Shot himself with a gun. Don't know why. Just did. 4th red flag. I am not judging David, he was personable, young and I liked him, I do not know why he killed himself. I just know, with this lone guy picking up, what he thought to be my 19 year old daughter, alone at nite, out of state, a kid with a drug problem, at an airport,was wrong, it was the main reason for this 3rd red flag. My wife and I thought it to be, to say the least odd, risky, and unprofessional. Including his conversation. Futhermore he was not in recovery. My wife was just hoping my daughter did not hear the part about David. It upset her.

Upon arriving my wife and daughter were escorted inside and began the admit process, my wife had an urge to get up take our daughter our money and leave. She could feel the anomosity from the staff at a late evening tour, she was concerned with the staff. 5th red flag. I will keep this short. Why did my wife leave our daughter? Her and I can only say this. Most with an addicted child mite understand. When you have watched your child die on an ER table, when you have spent countless nites crying and worrying, when you have searched for your child in area's that you never would drive thur at nite, when you get up in the morning and they are not there, and your ritual has become calling the local hospitals and jails to find them, when you watch your daughter go from straight A's to F's when you see her dying before your very eyes, when you are living this real, dayly, an nitely nightmare, you simply "Want to Believe" so conseqently you do. and unfortunantly this can become a marketing tool for the "Soul-Less"

My daughter was in "detox" for 7 days, she was never seen by a counseler. 6th red flag. When my wife began to call the center, no-one would return a call. Our daughter was already crying and wanting to come home. My wife called every available number we had, even oh MR>Great! Murry, and no-one would call her back. By the time the day was ending, with at least 4 calls in, she was shaking, with fear. 7th red flag

I arrived home and seen my wife and I called Murry. He picked up. I swear, it was like a different person. He basically told us to go to hell. My wife picked up the phone and tryed to have an intellegent conversation, and he all but demeand her. Arrogance and defensiveness was his manner. We asked him to check on several things for us and he finally aggreed too, including find out why our daughter hadn't contacted us, and he said he would and hung up. We waited for 2 hours, it was apox 9pm by now and he did not. I called and got an operator, she said he went home...I began looking on the internet and found many complants, from parents whom had a similar expirences, getting very concerned, I called back, protending to be an attorney, and We finnally got a call back from a Holly. 8th red flag We began looking at booking a late flight to Mi. in the mean time..

"Holly" called me and began to try to explain thing away. We began insisting that we hear from our daughter. Holly explained that she was gone to a spirtual type retreat we later learned was in a man's apartment. We voiced our concerns and Holly was as good as David and Mr. Great! Murry. She began to tell us what we wanted to hear. Although when Holly metioned that she had only 1-1/2 years sober and was the employee with the most tenure, it was alarming. 9th red flag. I must note here that although I believe Murry and others know exactly the game they are playing with addicts lifes, Holly don't, she is being manipulated, in her young, fagil sobiety.

Here again I believe Holly believed her banter, and as a result, we did to, we still stayed in our denial, in hopes of our daughter getting help. after this conversation we asked that our daughter, call us once dayly, to queal our fears. She did. I am going to shorten this. Dayly my daughter cryed to come home, saying it was like highschool, boys sleeping with girls, compitition, no real help from staff, we tryed to hang in there, my wife and I both talking with her about working thur things, and not letting her know, about our concerns about the center, and employees, afraid she would use it to sabatoge her "recovery." Nevertheless as time went on and we found out after almost 20 days , she only seen her "counsler" once, who was not in recovery, we began to break thur our denial and discuss bringing our daughter home....yet there is more, much more.

About this time, I get a call from my daughter and she is crying and tells me of an insident that took place. She had allowed a fellow patient use her ph. calling card. The girl wrote down her calling card number and used all the minuets. My daughter went to confront her and a fight insued. Nevertheless "Holly" called me and informed me that my daughter was being "suspended" for 15 days. I said Holly It is late in the evening, we are in Texas, can it wait till tommorrow? She said no, she would be dropped off at a "safe mission" that nite, in Kalamazoo. I said Holly as far as I am concerned you are writing her death warrant, she is only 19 and only 10 days out of detox, she is in another state, she will be in a less supervised area. Holly is good; she convinced me and my wife to hang in there, that the mission is safe, and she would get the 15 days reduced to 7, and our daughter could come back. Then she said, oh by the way, if your daughter uses, you will have to give us another 5K to detox her. 10th red flag

Again we tryed to hang in there, being convinced by Holly this would work out and the mission was safe. We'll let me keep this short, the 1st day our daughter begged to come, home, Holly begged us to leave her there. We tryed, but after my daughter disappeared for 2 days, having a gun pulled on her, after her cloths being stole. I called the Kalamazoo police department, for help to find my daughter, and for advice. The Office I won't say his name was very nice. He said come get your daughter, he has seen this from the center before and the mission is not safe. It is drug infested....Come find and get her.

WE BOUGHT A ONE WAY TICKET TO MI. TO GET OUR DAUGHTER, IF SHE MUST DIE, WE WILL LET HER DIE WITH US. NO WE ARE OBVIOUSLY NOT GOING TO ENABLE HER TO DIE. BUT NEITHER WILL WE LET SOME GREEDY a*s, TREATMENT CENTER KILL HER.

MY DAUGHTER FINNALLY CALLED FROM A HOTEL, MY WIFE AND I CRIED, AND SHE IS ON HER WAY TO GET HER. AT THIS POINT UNTILL SHE IS SAFE WITH HER MOM, I WILL BE APREHENSIVE. MY WIFES PLANE WILL LAND IN DETROIT AT 4:32PM 4/28/10 MY DAUGHTER IS TO CONTACT HER. I AM WAITING.....

MORAL OF THIS STORY "IF IT SOUNDS TO GOOD TO BE TRUE, IT IS"