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OVERVIEW

chloédigital provides tech support and strategic planning to some of the world’s biggest bloggers. An incredible opportunity has come up for a keen individual to join our fast-growing start-up.



As a CD Customer Support Specialist, you would provide our blogger clients with top of the line strategic and tech support for their blogs via our online helpdesk system. Up for the exciting challenge? Keep reading!

We'd love to meet you if you have the desire to grow in an innovative industry and as well as:

A genuine interest in the blogging industry

An interest in the fashion blogging industry (ideal, not required)

Strong technical awareness of the following but not limited to: Wordpress Backend How-To’s, Wordpress + Plugins, Domain + Hosting, Email Marketing, SEO, Google Analytics, and Third party tools, able to research (Social Media Tools, Affiliate Tools, Ad Tools) - REQUIRED

A keen interest in providing next level customer service

Brilliant researching skills

Integrity, honesty, and a willingness to have fun

Excellent organisational and time management skills.

You have outstanding communication skills, you are an excellent writer

You previously worked in a customer-facing role

Ability to work as part of a team or independently

Able to work fast and under pressure

Highly detail-oriented and organized, along with the ability to multi-task

Keen eye and attention to detail

You genuinely love helping people and want them succeed

Can work well in a busy environment and cope well under pressure

Excellent communication and interpersonal skills

Cool hot tempers, amuse the amusable

Ensure our customers meet their goals successfully and with a minimum of hassle

Provide integrity and credibility as the “main point of contact” for your customers

Provide input and insights into how to make the process more effective or more efficient

Requirements:

Grace under pressure

Excellent problem-solving abilities, instinct to figure out “how to do it” when faced with a “it can’t be done”

Creative and strategic thinking skills to help introduce, develop and promote new ideas into corporate vision, marketing strategy and programs

Ability to juggle multiple projects, prioritize effectively and meet deadlines with minimal staff support

A strong sense of empathy – you are attuned to hear the question behind a question.

You have several years experience working as a Support Engineer, Customer Success or Customer Engagement Manager, preferably for internet companies or startups delivering SaaS or eCommerce products.

Native-level English proficiency

Desired but not required

College degree

2+ years in the conference and event industry in a customer-touch position (including sales, customer service, or support)

Experience in the technology field, and in particular, experience in translating technical products and services into meaningful value for customers and prospects

Fluency with HTML and CSS

As a CD Support Specialist, your responsibilities will include:

Communicating courteously with our blogger clients worldwide via our helpdesk, providing them with blog strategy and tech support efficiently and timely

Liaising with the design and wider development team to communicate the changes being implemented on our clients sites

Provide best in class customer service to exceed the expectations of our customers, whilst achieving the company's commercial objectives









MORE ABOUT CHLOÉDIGITAL

Website: http://chloedigital.com

Instagram: http://instagram.com/chloedigital/

Coverage: http://www.teenvogue.com/story/dream-job-chloe-watts-fashion-technologist



