If you'll recall, TechCrunch reported earlier this year that Facebook gave select developers access to an SDK for Messenger in order to grow an army of useful chatbots. This is likely one of the products of that effort. The disembodied customer service assistants have been a common feature in Asian messaging apps such as WeChat and Line for quite some time now, and their Western counterparts are following suit. Microsoft has just announced at the Build 2016 conference that the latest version of Skype, just like Messenger, will also be able to run AI chatbots. The company even demoed how easy it is to order pizza from within the app on top of talking about its AI strategy. Obviously, both Facebook and Microsoft are working to make Messenger and Skype more valuable to their users.