2012-05-25 00:37

If your game is not launching please help us in gathering more information about your problem. Try the following.



If these steps do not work proceed to "SENDING LOGS". If these steps do work reply to the thread noting which step resolved your problem.



IF THESE STEPS DO NOT RESOLVE YOUR ISSUE PLEASE DO NOT REPLY NOTING AS MUCH - THIS WILL NOT EXPEDITE THE RESOLUTION OF THIS ISSUE.



*** Are you forcing admin permissions on either Origin.exe or the game itself?

- Right click on the desktop icon or application icon for Battlefield 3 and select Properties.

- Click the Compatibility tab.

- Are you running the game in a compatibility mode?

- Are you forcing the game to run as Administrator?

- Try enabling/disabling and see if this makes a difference.



- Right click on the desktop icon or application icon for Origin and select Properties.

- Click the Compatibility tab.

- Are you running the game in a compatibility mode?

- Are you forcing Origin to run as Administrator?

- Try enabling/disabling and see if this makes a difference.



***If you see the Battlefield 3 icon in your start menu when trying to launch please click it - this may launch the game



***Try disabling the "Origin In Game" feature found in the Origin client under the gear/options icon. Does this resolve your issue?



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SENDING LOGS - IF ABOVE STEPS DO NOT WORK

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DO NOT POST THIS INFORMATION INTO THIS THREAD



***Please submit the following non-personally identifiable information to us for further analysis and quicker resolution



+++ Origin Log



To find the Client_Log go to the directory: C:\ProgramData\Origin\Logs



Attach this file to your email



+++ List of tasks from your Tasklist.



Bring up your Task Manager (Ctrl+Shift+ESC). Click the Processes tab and sort by Image Name and make sure we can see the entire name of the .exe.



Attach screenshots of your task list to your email. If it takes two screenshots to see the entire list that's fine.



+++ Answer the following questions:



* Please include the user name and email address that you are logging into Origin with.

* Do you have Cloud Saves enabled in Origin (Gear icon > Settings > General tab)?

* Can you launch any other games from Origin (if you have any other Origin game?)

* Can you launch the game from outside of Origin? For example: Run Origin, minimize it, launch BF3 or ME3 from your desktop icon/Windows Start menu icon. Does that work?

* This may take a while but you try right clicking on the game icon in Origin and do a Repair Install?

* What Anti-Virus software or Internet Security suites are you running?



DO NOT POST THIS INFORMATION INTO THIS THREAD - EMAIL YOUR RESULTS/ANSWERS TO originlogs@ea.com