First of all, when I opened the box and turned it on, EVERYTHING was in CHINESE. Not speaking Chinese, I first called Samsung, who referred me to TracFone, who referred me to Best Buy. The first two companies were completely USELESS, even though I know that TracFone has many Chinese speakers who work there. FINALLY, I spoke to someone from Best Buy, who connected me to the Tech Department, and I spoke to a very knowledgeable and POLITE tech who had my phone "speaking English" in about 15 minutes - THANK GOD! Between calling all of these companies, I probably was on the phone for at least 2-3 hours just trying to get my phone back in English. So I would have given it 5 stars if it had come in English. How do they expect Americans to operate a phone that comes in Chinese???? Other than that - I LOVE IT!