The free SCSM Analyst Portal – Community app seamlessly integrates with SCSM to empower Analysts with full Incident Management capabilities. Give your Analysts the ability to create, view and edit Incidents from any browser, device, and OS. Incidents can be created and managed on the fly, from any desktop, laptop, tablet, or smartphone using filtered lists and views allowing management of all of your active incidents and activities in a single streamlined view. Take your Incident Management to the next level with access to Incident dashboards which provide valuable insights into Incident priority, diagnostic information, and status. Use this app along with the free Self-Service Portal – Community app to provide end users with an easy to use, personalized experience for reporting incidents, searching the knowledge base, and requesting services from the service catalog.

To further improve service delivery and mature your ITIL processes, we recommend using this free app in combination with the Cireson Analyst Portal for complete Service Request and Change Management.