Booked the Duck Bay for out 35th wedding anniversary,hoping for a first class service which you would expect in a 4 star hotel, but sadly not here. Firstly, the room was stunning, we had the Robert Burns suite. It was a wow, as soon as we stepped into the room I was so please that we had booked and was really looking to the rest of our stay (except for the 2 pictures on the wall which are identical!!!) Sadly that's where the wow stopped. Went to the restaurant/bar for a cocktail only to be informed no availability, no area for residents so if you didnt book you have nothing, I was informed that there was a bar around the back of the hotel, so made our way there, yes there is a bar and plenty of tables but it is outside with no rain cover, no umbrellas or shelter, maybe I am

wrong but I think they are missing a trick there who wants a drink in the rain? Dinner had to be booked also which we did but residents do not have any priority and if no booking no table. Be warned. Breakfast is a disaster hot food was greasy and the orange juice is in a carton with a straw no glasses !!! I would of expected and enjoyed my breakfast in a travelodge in which you expect this service but not in a 4 star hotel !!! All in an expensive break which is not worth the money, i paid for great service and was not treated well, residents dont matter, as they already have your money, passing traffic is there priority. If we hadn't already paid before arrival we wouldnt of stayed... so disappointing My tip...Find a hotel who will value you as a guest and not like a second class citizen.

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