Welcome to the Texas COVID-19 Electricity Relief Program Self-Enrollment Process!

The COVID-19 Electricity Relief Program temporarily keeps Retail Electric Providers in the parts of Texas open to customer choice from disconnecting electricity for customers who can’t pay their whole bill because of serious financial troubles caused by COVID-19.

The self-enrollment period for the program has ended so we are no longer accepting applications as of 9/1/2020

If you have previously enrolled in the program your benefit will remain active through 9/30/2020.

If you have not provided the documentation required for an application submitted prior to 8/31/2020 you may still do so by using the following methods:

Email: TxCovid19ERP@solixinc.com

OR

Mail: COVID-19 Electricity Relief Program, PO Box 4060, Killeen, Texas 76540-4060

OR

Fax: 1-877-215-8018



If available please send a copy of your electric bill or the following ADDITIONAL information if known:

Electric Provider

Person inputting information if different than account holder

Relationship to account holder

Good contact email address

Last 4 SS# associated with account holder

Telephone number associated with account

Electric account number

ESID Number

All required documentation must be received by 9/3/2020 in order to be processed.

For additional assistance, please click on the Frequently Asked Questions or call us toll free at 1-866-454-8387.Our call center remains open to answer any question related to existing enrollment but will no longer be accepting new requests.