Recently there was an issue with the server, which resulted in players not being able to switch zones or unable to get past the login screen. The game developers are working on resolving the problem.

They are moving their servers to a different data center. Which is currently in progress.

We have now received news on the issues and also details about the compensation the affected players are gonna receive.

In the patch coming in 12th of this month it is stated that

Every account that has logged in during the affected timeframe from May 17, 00:00 UTC until May 30, 10:00 UTC will receive 3 days of claimable Premium. This can happen once per account and can be claimed on any character on that account. To receive these free days, you will have to log in before June 30, 10:00 UTC.

For the active premium accounts

will receive an additional 7 days of Premium, added when logging in for the first time after the patch. Additionally, these characters will receive a commemorative claimable item: Rubber-band Boots. Wear them to relive the joyous days of lagging again!

More to this, the patch will also give all players a 25% fame boost for a week on all activities.