Hey FACEIT community,

Today we’d like to introduce you to FACEIT Justice, a new portal available to the community to review and judge potential cases of reported negative behaviour during a match on FACEIT.

As gamers, we understand how frustrating it can be to run into players who create a negative atmosphere during a match, ruining the experience for you and others. Detecting and punishing this behaviour is something we’ve always treated as one of our biggest priorities, whilst at the same time, given the complexity of the problem, it remains one of our biggest challenges.

The FACEIT Justice portal allows you to review a case of potential negative behaviour by watching a video clip with voice audio, before submitting a final verdict.

Recently we launched Minerva, a machine learning AI technology which has already delivered great results through its ability to detect and reactively punish negative cases of verbal abuse (75,098 bans issued in the past 3 months) and whose deterrent effect has drastically decreased the percentage of messages sent and detected as toxic.

However, as we are all well aware, technology alone is not enough to detect and judge ALL the potential cases of negative behaviour during a match. To tackle this, we’re now releasing Justice, a new solution that we designed with the vision of directly involving the community, each of you, to detect and punish a wider range of cases of negative behaviour on our platform, more effectively.

What is FACEIT Justice?

Justice is a portal where selected FACEIT users (approved Judges) can review cases of potential negative behaviour by a player during a match on FACEIT.

The role of Justice is to focus on cases of negative behaviour, such as griefing and verbal abuse. It doesn’t set out to handle potential cheating cases, something that we want to keep detecting and judging through utilising technology solutions.

After reviewing a case, each Judge can select a verdict that alongside the verdicts of the other Judges, will build a final consensus that will either trigger a punishment for the guilty player, or the dismissal of the case if not proven guilty.

With your direct help via the portal, we want to provide a system that is more effective in detecting, reviewing and judging potential negative behaviours with verdicts and relative punishments being issued more reactively and consistently.

How does Justice work?

For this first release, the portal and its features will be applied to all the CS:GO matches played on FACEIT.

When a player is reported by others using the in-game !report function, or the report button within the Match Room, a clip containing audio and video for that match is automatically generated and presented as a new case to be reviewed on the Justice portal.

Through the portal, Judges can access and evaluate cases by reviewing clips of the match the case is associated with (the clip length can vary, but is usually under 6 minutes). Based on the number and precision of the reports, cases are being presented to the Judges with different levels of priority.

Judges select a verdict for the case, based on a fixed set of criteria and if enough Judges collectively agree on a specific verdict, the case can be sentenced with either a negative or positive outcome. A range of different actions, such as warning or bans, will follow accordingly.

The criteria that Judges can select after watching the video and determining a verdict.

In order to become a Judge, players can apply directly at justice.faceit.com. Approved Judges will receive an invitation and direct access to the Justice portal. We will select and invite you to be a Judge based on the following criteria:

a) Number of matches played on FACEIT

b) Recent activity on FACEIT

c) Accuracy of your past reports

d) History of bans and warning

e) Skill level

Once invited, Judges can access the portal on justice.faceit.com by using their FACEIT credentials.

Check out how Justice works in more detail by visiting the dedicated FAQ, directly on the Justice portal.

Thank you all for reading. If you’re interested in making a difference, don’t forget to apply on justice.faceit.com — we look forward to seeing you use Justice and hearing your feedback.

The FACEIT Team