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1.0 Charttie Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 The worst customer service I placed an order for an item , my money was taken from the momo wallet but Jumia claimed payment was unsuccessful. I went all the way to the office to make a complain for refund. I was promised 48hrs but it's been a week and there is no refund. Their numbers don't work and the ones that work meet you with no answer. Try shopping elsewhere and save yourself the stress Reply Useful Wrong

1.0 Anthony N Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 Unreliable service and poor customer care After waiting for weeks for delivery of my items, Jumia cancelled my purchase and only refunded me for one of two items that I purchased.. very disappointed with their customer care (or rather lack of it). Reply Useful 1 Wrong

1.0 NADAH Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 CANCELLATION AND REFUND JUMIA DOES NOT DESERVE EVEN A SINGLE STAR WHEN THEY ARBITRARILY CANCEL ORDERS WHICH CLEARLY HAVE ARRIVED AND PAY CUSTOMERS BACK. YOUR CONTACT LINES DO NOT WORK AND YOUR DELIVERY PERSONS SWITCH OFF THEIR PHONE WHEN CANCELLATION AND REFUND IS DONE AT YOUR END. THIS MUST STOP! Reply Useful 2 Wrong

1.0 Kukie Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 Bad service When you order an item that you pay on delivery.. it will be delivered but as soon as you pay fully you will never receive your product???? its never a good thing... PUBLIC USER Reply by Joseph Bedoph Adzovu 18 Apr, 2020

They refused to refund my money some months ago claiming they did/sent it to me but I haven't received any money. They are thieves. Reply by Reply Useful 2 Wrong

1.0 bas Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 They let you pay for things they don't have in stock When you start to order a product, they don't make visible that the product is available. You can finish your order and do the payment without knowing that they don't have the product in stock. The explanation from their agent: "we have other brands you can choose from".

This is a nasty policy for doing business.



When you choose to pay by bank, only during the order process you see the banking details. After finishing the order you don't get it in a confirmation and you can't find it on their site. You have to call various times before they really send it. PUBLIC USER Reply by Bright wordey 19 Nov, 2019

Good afternoon

Please I've purchased for table top fridge since Friday up to date i haven't receive the item Reply by Reply Useful 2 Wrong 2

4.0 Abigail Eyiah Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 Wrong item i ordered for a grey 8cube wardrobe with shoe rack and four corners to be delivered to me at work, instead i got a black one without the side corners and had to go for it from the post office. Below is a picture of what i ordered Reply Useful 2 Wrong 7

1.0 Collins Sarpong Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 Bad payment method. Your method of payment is not favouring your customers at all because my money has locked since yesterday and as at now I have not received any call from the customer service confirming when the things I purchased and paid via mobile money will be delivered. I am so disappointed. Reply Useful Wrong

1.0 Mustafa junior Jumia Ghana- Jumia Online Shopping Our Hotline : 030 274 0630 https://www.ghanayello.com/img/gh/k/_1534443937-86-jumia-ghana.png 1 Wedding package Good morning pls have ordered some items and paid through momo wallet since last two weeks but have received only one item.. I need the items for me wedding..

Why Jumia is doing this to me.. Reply Useful 3 Wrong 1