Rockies owner Dick Monfort reached out Wednesday to a frustrated Rockies fan from Grand Junction who was angered by an e-mail response he had received from Monfort.

Monfort sent Mike Ferguson an apology e-mail and also gave Ferguson his direct number so that Ferguson could call the owner. Monfort said he wanted to apologize directly to Ferguson.

According to the Rockies, Ferguson has yet to either return Monfort’s e-mail or call him back.

The controversy began when, on July 4, Ferguson saved up money to take his family of five to Coors Field to watch their favorite team play the Los Angeles Dodgers. But the Rockies were shut out 9-0 that night, and Ferguson expressed his dissatisfaction with the product on the field.

When Ferguson left the ballpark, he left a disapproving comment in a feedback form provided to Rockies fans.

“When they get shut out, it’s always frustrating,” Ferguson told KREX-TV, the CBS affiliate in Grand Junction. “It seems like the same team year after year.

“I pretty much just filled out the survey and kinda wrote a little bit about how it’s frustrating to spend the money and go see (Rockies) teams that are constantly struggling all the time.”

Two days later, Ferguson received a reply in his e-mail inbox stating, “If product and experience that bad don’t come!” It was signed, “Owner, chairman, and CEO of the Colorado Rockies Dick Monfort.

“That was quite a shock. I never expected that,” Ferguson told the TV station. “I figured it was just a bunch of people sitting around reading it. I might get an automated response or anything, but to get something like that, short and simple like that, it’s like wow … almost feels like they don’t care about the fans.”

Patrick Saunders: psaunders@denverpost.com or twitter.com/psaundersdp