Perhaps unsurprisingly for a review for CNN, the video seems like the “real” review, and the written article seems like an afterthought extracted from the video review. He makes three main points:

The car drives and performs well, about how you’d expect given Tesla’s reputation. It’s expensive for what you get compared to other cars in this price range — but this point seems hard to quantify, because none of those other cars have Tesla’s excellent electric drive train. Having almost all of the controls, including things like controlling the air vents, go through the touchscreen is not a good design. He writes: To do almost anything, from adjusting the mirrors to tweaking the car’s speed while driving in Autopilot, I had to use the screen. There are two unmarked knobs on the steering that are involved in various functions but, before you can use the knobs, you have to poke around on the big screen first. It’s annoying and most people will hate it. More importantly, it’s terribly distracting.

I feel like #3 is by far the most interesting point, but Valdes-Dapena seems ill-equipped to make it. He just says it’s very annoying, rather than explaining or illustrating why it’s annoying. Perhaps because he’s used to writing about cars, not about user interfaces?

I’ve long been frustrated by the fact that car reviews seldom devote attention or expertise to the design of the controls of the car. They matter a lot to me (shocker, I know), but I think they matter a lot to everyone, whether they think about control design consciously or not. The Model 3’s touchscreen centric design is so radical, it deserves a thorough review of its own.

★ Friday, 12 January 2018