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The Toronto Transit Commission is conducting an internal review after realizing that staff didn’t act quickly enough to support a troubled bus driver who witnessed the Yonge Street van attack, a spokesman said on Friday.

For a week after the April 23 attack that killed 10 and injured 16, no one at TTC head office reached out to Sean Johnson, a driver on the 97 Yonge route who watched from his bus as a white van struck down pedestrians on the sidewalk. In the days after the attack, he was having nightmares and flashbacks, shouting out in his sleep. The stress was made worse, he said, by the uncertainty around his job. Would he miss out on wages while on leave?

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“All I wanted was a call,” Johnson, a 44-year-old father of two, said in an interview earlier this week. “Nobody could even ask, ‘How are you? Are you OK?'”

“This is bothering me that I have to sit my ass at home and don’t know what’s going to happen. And they didn’t call me to put my mind at ease,” he said. “To know that I’m working for these guys for 14 years almost … and this is how they treat you? You really are a badge number.”