

Hello, this is GM Luna.





First, we are very sorry to inform you that the Update of March 14th, 2019 (Thu) that many Raiders have been waiting for, has been canceled.



It is unfortunate that we cannot release the ‘New Semester Dungeon’ and ‘New Costume’ as scheduled for our Raiders to enjoy!



We are aware of how this delay of the Update Schedule can give you a sense of frustration. It was not an easy decision to make. However, the reasons for the decision are as follows:



The Latency, Freeze, and Disconnection issues that many of you experienced have been reduced after the 2 previous updates. However, it has not been normalized to the level it was before the Pandemonium update of February 26th, 2019.



The problems have occurred for most of our King’s Raid users and it is certainly a severe problem that the game itself can be shaky at the foundation. We believe that normalizing the errors should be a top priority over any work.



We believe that it is more important to invest all our energy into resolving the issues rather than proceeding with the scheduled maintenance. We want to solve the problems as quickly as possible to avoid any additional complications that may arise from a new update.



Again, we understand that this may disappoint many users who have been waiting for the update. Yet, we would like to ask for your kindness and understanding regarding this situation. For us, it is important to ensure that all Raiders’ can enjoy the game in ideal conditions.



The list below summarizes the possible causes we have been investigating in order to resolve the disconnection problem:



- The external module will be updated into the newest version and Unnecessary external module will be deleted.

- Memory overuse on the login screen - under investigation

- Lags and Crashes that occur during the loading process before the battle starts- under investigation

- Abnormal memory usage - under investigation

- Abnormality of server communication required content, which usually causes a Disconnection Issue- under investigation

- The error-message: 'Cannot Find required details due to the temporary data error' - under investigation

- The memory overuse is assumed to be accumulated on each update – investigating the update logics





As mentioned above, the most problematic issue is related to Memory Overuse.

We expect a significant portion of the Latency, Freeze, and Disconnection to be mitigated if this work is carried out.



We are sorry for the inconvenience caused by the Latency, Freezing, and Disconnection issues that some of you have been experiencing for a long time now. Also, we sincerely apologize for the cancellation of the scheduled update of March 14th, 2019 (Thu).

It may be difficult for us to resolve all the inconveniences you've been experiencing and to relieve the frustration of having to wait longer for the update, but we’d like to offer you compensation to lighten your disappointment.



[Compensation for Game Instability and Update Cancellation]

▶ Compensation : Random Unique Weapon Ticket x1 + Random Unique Treasure Ticket x1 + Special Item Summon (x10) x1

※ This compensation will be sent by mail and will expire on March 26th at 23:59.



If the listed above works are resolved, and the problems are mitigated, we will proceed with the planned update as quickly as possible.

We appreciate all of you who love and support our game and play it even in these unstable conditions.



We will do our best to create a stable in-game environment as quickly as possible.

We will also strive to meet your expectations, so please keep supporting us!



Thank you.



-GM Luna-



