

We’ve been receiving reports of severe internet disruptions from TM/UniFi users across the country since 4.30pm. You are not alone.

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Join the discussion at our forums https://forum.lowyat.net/topic/3606894.

Update 1: We are receiving reports that TIME Fiber internet users are also experiencing similar problems.

Update 2: Telekom Malaysia has declined to comment on the matter at the moment. The person we talked to on their PR team seemed to be unaware of any issues happening with Streamyx or Unifi. We are still waiting for more news from TM, but it doesn’t look like there will be any official statement coming soon.

Update 3: From what we can gather, it appears virtually every website is inaccessible for a majority of Unifi, Streamyx and Time Fibre users. TM’s support line is also virtually inaccessible due to a barrage of calls from users who would like to know what’s happening.

(Image credit: spr0c @hi Lowyat.NET forums)

Update 4: A series of phone calls to Unifi users around the country reveals that there are pockets of users who aren’t affected by this downtime…at all. Interestingly, some users are beginning to be able to go back online. Curious indeed.

Update 5: Well, that was short-lived. After a brief moment when users were able to reconnect, the Internet is now down again. At least that rules out a broken submarine cable, which was mentioned some time back.

Update 6: TM has informed users via its Twitter page about Internet issues:

@anwar_mustafa Fyi, all Unifi user​​ currently may experience cannot browse/slow browsing/high latency to all websites local & international — TMConnects (@TMConnects) June 12, 2015

Update 7: Thanks to forumer Illusion20, it appears the issue facing virtually all Streamyx and Unifi users is a route leak. This has resulted in “reachability issues” for the ISP in question (that is, TM) to the global internet. The Cloudflare report also shows that TM is aware of the situation and is actively fixing – though most users will still be affected. Read more here.

Update 8: Did TM break the internet *globally*?

“Telecom Malaysia (AS4788) was leaking a full routing table to a Tier 1 network, Global Crossing (AS3549), who in turn was advertising the prefixes to its peers like Level3 (AS3356). Large portions of the Internet would have been affected.

This is a double fail, both for Telecom Malaysia for leaking a full routing table, and for GBLX who apparently isn’t filtering prefixes from their downstream customers or even restricting to a max number of prefixes.”

This is way beyond a national-scale Internet breakdown, people.

Update 9: Dat spike.

(Image: @moehrenfeld via Twitter)

Update 10: It looks like Malaysians are slowly regaining Internet access, with more and more users confirming that Internet speeds are picking back up. The same, however, cannot be said in some countries globally; several Internet users in France are waking up to slow or non-existent Internet access via their ISP.

Update 11: TM has released an official statement that acknowledged the Internet downtime that happened earlier today and has declared that the issue has been resolved at around 630pm. However, the company didn’t detailed out the nature of downtime, as shown below:

Telekom Malaysia Berhad (TM) wishes to inform that there was a service related issue detected at 4.30 pm today, 12 June 2015 affecting a number of TM Internet services customers that may have caused less than ideal connection performance. To alleviate the problem, affected traffic has been diverted and the restoration has been done in stages. We are pleased to inform that the connection has been restored around 6.30 pm. Our technical team will continue to monitor the situation to ensure customer continue to experience uninterrupted connection.

Update 12: TM has updated its statement with additional information that has shed more light on what triggered yesterday’s downtime.

Telekom Malaysia Berhad (TM) wishes to update on the service related issue detected yesterday, 12 June 2015 affecting a number of our Internet services customers that caused a deterioration in connection performance. We identified the root cause and our network team immediately took steps to optimise traffic flows, while we worked to restore connectivity to its expected level of performance. The services were restored at 6.30pm on the same day. We would like to clarify that during a network reconfiguration exercise, we had unintentionally updated traffic routing information which caused congestion and packet loss to our international connectivity. This had affected the internet traffic flow for some of our customers and some international traffic routes. We apologise for any inconvenience caused by the service disruption and would like to assure customers that we are undertaking all the necessary measures to ensure customers continue to experience uninterrupted services