Twitter is a social network used by millions of users around the world for many reasons – and this include helping Firefox users when they need it. If you have a Twitter account, you like to help people, you like to share your knowledge, and want to be a Social Support member of Firefox – join us!

We aim to have the engine that has been powering Army of Awesome (AoA) officially disabled before the end of 2017. To continue with the incredible work that has been accomplished for several years, we plan a new approach to supporting users on Twitter using TweetDeck.

TweetDeck is a web tool made available by Twitter allowing you to post to your timeline and manage your user profile within the social network, additionally boasting several features and filters to improve the general experience.

Through the application of filters in TweetDeck you can view comments, questions, and problems of Firefox users. Utilizing simple, but at the same time rather advanced tools, we can offer quality support to the users right where they are.

If you are interested, please take a look at the guidelines of the project, that take careful note of the successes and failures of past programs. Once you are filled with amazing-ness of the guidelines, fill out this form with your email and we will send you more information about everything you need to know about the program’s mutual purpose. After completing the form you can start configuring TweetDeck to display the issues to be answered and users to be helped.

We are sure you will have an incredible experience for all of you who are passionate about Mozilla and Twitter – and we can hardly wait to see the great results of your actions!