A couple who run Tenby’s busy town post office are sending out a ‘use us and use us again’ message to their customers to ensure the business has a sustainable future.

Fiona and Vince Malone of Tenby Stores and Post Office are very aware that a recent survey found that 220 sub postmasters in the UK plan to close or downsize their businesses in the next year due to falling income and increased expenses.

“We don’t want that to happen in Tenby – it would be devastating for the town,” said Fiona.

“We are now talking to our customers, encouraging them to use all the services we offer.

“We’re open 11 hours a day, every day of the week – and we go the extra mile.”

Added Vince: “There have been posts on social media that we are under threat of closure, but we have no plans to leave Tenby, although we are exploring the potential of new premises.”

The couple has run Tenby Stores and Post Office for the past five years, and their customer service and marketing expertise has taken the business to the final of the Independent Achievers Academy Top 100 Retailers in the past two years.

“We are very proud that we provide a vital service for the community, looking out for our vulnerable customers – and, as an example, all our staff have recently undergone Dementia Awareness training,” said Vince.

“We offer free home deliveries to homes, businesses and beaches; price deals which often beat major supermarket chains and face-to-face customer service that can help people through our range of products and services.

“With the recent closure of three High Street banks in Tenby, our banking services are increasingly in demand, and that’s alongside home phone and broadband, car and life insurance and a range of other services.

“It’s so much more than stamps!”