CYC said: Dan, I'm sorry you feel like that. If you want to send over an email detailing the problems you've encountered I'll do my best to correct them Click to expand...

GMEV card advertised as £10/one-off, turns out not to be true (it's annual)

GMEV card advertised without any restrictions on where you live, turns out we're not allowed one (we live in Cheshire, just near Manchester... being able to charge when visiting is probably more convenient to us than those that live there and probably have home chargers!)

Web app let me sign up with a + in my email address (a prefectly valid character), then attach card details, but then the mobile app wouldn't let me login due to the + (why your Android app is even validating email addresses at login time, I have no idea, never mind the validation being wrong). I had to wait for your staff to update my email address to be able to access my account.

Putting a % in the email address in the Android app gets past the validation that stopped the +, yet generates an error (and shows the details to the user). This looks mighty fishy to me, and could be exploitable (suspect an encoding issue; this should've given the same message as any other email address not found

You charged us £1 after saying it was pre-auth only

Your app's API is flaky. When we tried to charge, every other button press in the app gave a "500 server error" message and we had to keep retrying (our mobile signal was fine, and a 500 response from a server is not as a result of a bad connection to the server, it's a server-side error)

I already included most details in an email to Julia, but here's a summary:I'm sure there are other things that frustrated us, but those are the things I remember. We signed up because there are limited charging options in Poole (we're taking a holiday there next month), but we feel so let down by the service (and the fact you want £40/year for us to be able to charge reliably with an RFID card) that we're going to make do with the app and have our accounts closed when we return.We've used Ecotricity chargers loads without any issues and both Ecotricity and Polar provided RFID cards for free (although we had to add credit for Polar, we get to use that credit on charging). If we'd been able to get the RFID cards as advertised (£10/lifetime) we would've handed £20 over for two easily (and we'd use your chargers). As a result of the above, you'll sadly get £0 and we won't after our holiday in Poole.