FAQ

Find Answers to common questions below







When will the promotion start and end?

Monday 13th April 12:01PM BST – Wednesday May 13th 2019 12:01PM BST

How do I choose my free seeds?

Each time you hit one of the spend levels of €42 and €84 you will be given the option to choose freebies with your orders.

Whilst every effort will be taken to fulfil the requested free seeds on your order they are subject to availability and if a free strain is not in stock we will substitute with another item.

One of the strains I want is out of stock

Unfortunately, any strain that is listed as out of stock will not be re-stocked during the promotion period. All of the strains we have on offer during this promotion are of the highest quality, so please select another option, - you won’t be disappointed!

Do you ship to my country or take payment for my country?

You can find out entire list of restricted countries here.

Can I use discount codes with this promotion?

Yes you can! Our discount codes can't be stacked but there are many affiliated websites with Seedsman discount codes available.

Can I get other freebies with this promotion?

Yes you can! All other promotions are up for grabs and available, meaning you can get a huge number of bonus seeds this 420.

I have concerns relating to COVID-19



We would like to make a BIG apology to all of those customers who have had orders delayed recently.

We have had issues with our logistics due to the complexities of sending cannabis seeds and we haven’t managed it as well as we could have.

We are in the process of enlarging our teams, both logistics and customer service, so not only can we get orders out quicker, but also that we can get back to customers faster. We are also moving to larger premises to enable us to scale up.

We are including extra free seeds with all orders that have been delayed to make clear our apologies and to show how much we value your custom. We will also soon be relaunching our loyalty system, and will in the future add loyalty points for any delays.

We have had many customers upset with our drop in service and we absolutely understand why.

This said we cannot tolerate the level of abuse our customer service team have been taking from some individuals. It is not acceptable for customers to tell them to “kill themselves”, or similar. The delays are not due to our customer service team. They are there to help you.

We will help all customers as much as we can but we will no longer respond to any abuse. It’s unnecessary, unpleasant and if you feel you can talk to us like that then we no longer want your business.

Tom

Seedsman CEO