This Tuesday, May 2, 2017, photo shows Verizon corporate signage on a store in New York’s Midtown. Verizon Communications Inc. reports earnings, Thursday, July 27, 2017. (AP Photo/Bebeto Matthews)

Attorney General Josh Shapiro says his office is still getting complaints about Verizon Communications despite a lawsuit filed a week ago.

The lawsuit claims Verizon Communications failed to deliver incentives it promised to people who signed up for certain two-year contracts.

Shapiro says Verizon gave assurances that the issues have been solved, but since last week, his office has heard from dozens of people who say otherwise.

“Verizon has a legal responsibility to deliver on its promised incentives, yet they are continuing to fail consumers,” Shapiro said in a statement.

According to the lawsuit, Verizon advertised a free Amazon Echo and/or a free Amazon Prime subscription for people who began or renewed specific contracts. Emails from Verizon to customers who signed up, however, included no link to claim the incentive.

The lawsuit says Verizon did not correct the link problems for months and certain consumers never received their free Echo or Amazon Prime membership, despite the company’s assurances that it would resolve the issue.

Verizon continued to market the offer and enroll people in the 2-year agreements while knowing there were problems, the lawsuit states.

People who experienced issues with Verizon’s offer should call the attorney general’s Bureau of Consumer Protection at 1-800-441-2555, email scams@attorneygeneral.gov, or file a complaint at www.attorneygeneral.gov.