Luxury hotel brand Westin is focusing on the well-being of its hotel guests. The Westin Buffalo hotel has recently announced the first robot butler in New York state.

The Relay robot butler is like having your own concierge. The robot butler can deliver everything from delicious and nutritious SuperFoodsRx™ juices, plus other tasty menu items from the hotel’s own Jake’s Café. In addition, get yoru own pair of running shoes as part of Westin’s Gear Lending with New Balance® program.



The Westin Buffalo if perfected located in downtown Buffalo. For visitors to this great city, you are close to many prominent historical sites. Also nearby are numerous entertainment and art choices.

Offering luxury accommodations with 116 guest rooms, this lifestyle hotel provides rooms that are fully equipped with hotel brand’s signature Heavenly in-room amenities. The rooms also offer complimentary Wi-Fi. In addition, take advantage the the hotel’s state-of-the-art fitness center and get some exercise. The WestinWORKOUT® fitness studio’s RunWESTIN™ program features jogging routes. Get fit while running through some of the unique neighborhoods of Buffalo. For your dining pleasure, choose from two signature on-site restaurants.

The Relay robot butler has a primary focus of delivering wellness amenities to hotel guests at The Westin Buffalo. The robot butler became the first in a hotel, anywhere in New York state. The robot was made by Savioke.

Tom Long is the general manager of The Westin Buffalo for Delaware North.He was quoted, “Our guests have really gotten a kick out of the Relay robot and how it’s programmed to ride the elevator to their room and call them to receive the items from its storage compartment. It’s been successful thanks to Savioke working with Delaware North’s information technology department and our front desk staff.”

The Relay robot butler is the first fully-autonomous delivery robot that works along with people in busy environments. For example hotels, logistics, office buildings, and even high-rise apartments.

Able to operate elevators, Relay is already deployed in dozens of properties where people live, work, and play. Utilizing advanced technology, the robot can navigate in dynamic environments. It glides all around people and even stationary or moving objects. It’s safe and efficient. It’s like old Jetsons cartoon has come to life in the 21st century. Relay robots have made well over 100,000 deliveries, since first being introduced in 2014.

So what do you think? Sounds like a great time and a way to get pampered at the same time. Buffalo can be cold in the winter, but offers a lot to do the rest of the year.

Stay at the luxury living The Westin Buffalo hotel and use the Relay robot butler. We can help you plan and book your next luxury vacation. Come back soon and follow this luxury blog for more travel industry stories.

Photo: The Westin Buffalo