The flying public may be furious at United Airlines, but their CEO thinks things are going just fine.

United UAL, +0.14% boss Oscar Munoz, unfazed by the criticism, sent a tone-deaf e-mail to employees Monday that defended the staff’s actions and called the passenger “disruptive and belligerent.”

In the message to staff, which leaked publicly according to several reports, Munoz said he “emphatically” stands behind his staff and commended them for going “above and beyond.”

“As you will read, this situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help,” he wrote. “Our employees followed established procedures for dealing with situations like this.”

He admitted, however, that “there are lessons we can learn from this experience” and they are “taking a close look” at what happened.

A man was dragged off an overbooked United Airlines flight from Chicago O’Hare to Louisville, Ky, on Sunday night after agents couldn’t find volunteers to leave the plane and selected four passengers at random. A passenger captured video of the ordeal. Photo: Tyler Bridges via Storyful

Munoz took over in 2015 after former United CEO Jeff Smisek quit in the wake of a scandal over corruption a the Port Authority of New York and New Jersey, according to the Chicago Tribune. In 2015 he made $58 million, the report said.

This report previously appeared at NYPost.com.

Don’t miss: Brett Arends on What United’s CEO SHOULD have done in response to that video