Two hundred British Airways passengers have zero vacation zen left after being stranded in Orlando and then New York City for nearly three days while trying to return home to London’s Gatwick Airport.

According to passengers’ complaints on social media, their troubles began Thursday when mechanical issues forced their flight out of Orlando to be cancelled. The passengers were all booked in hotels near the airport.

On Saturday, they finally got underway, only to be diverted to New York’s JFK due to a mechanical issue, the airline confirmed to USA TODAY in a statement.

Passengers complained they were once again stranded — and this time, there were virtually no hotel rooms because they had the misfortune to be there during the New York City Marathon.

Worse yet, passengers stated on Twitter that airline staffers were nowhere to be found to render assistance. The customers took to social media to complain of being left to sleep on tile floors in the terminal.

“Imagine having a little daughter spending their birthday in a terminal, sat on a rock hard floor and not knowing when they’re going to eat, sleep or have a safe place to stay,” passenger @caseywilson98 tweeted. “Put yourself in the footsteps of that family and think about what you are doing.”

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British Airways eventually sent a plane to JFK Saturday to collect the passengers and take them home to London, a spokesperson for the airline told USA TODAY.

“We appreciate that this was an exhausting and frustrating experience for our customers, and we have apologized for the long delay to their flight,” the British Airways spokesperson told USA TODAY via email. “Our aircraft diverted to New York on Saturday morning as a precaution, following a minor technical issue. We sent a relief aircraft out to New York on Saturday morning to get customers back to London Gatwick as quickly as possible.

“Customers were rebooked where possible and while there were limited hotel rooms available, our teams on the ground cared for customers in our first class lounge providing bedding, food and drinks to ensure they were comfortable during their stay.”

The problems weren’t quite over once the plane arrived at JFK to take them home, some said on social media.

“@British_Airways has just sat my 2-year-old daughter in her own seat but not with us, her parents!” @Lee_Suillivan85 tweeted incredulously. “Spent one and a half hours at check in and that was their solution. As if this was even considered an option. Put a 2-year-old on her own. Beyond laughable!”

USA TODAY has requested comment from British Airways about this specific complaint.

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The children were about the only group to come out of the ordeal with rave reviews.

“Let’s celebrate how well behaved the children on this flight have been during this journey from hell @British_Airways,” @doctoddy tweeted. “Well done to all the mum (sic) and dads on board you have been #amazing.”

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