Every day, NOCs and SOCs are challenged to do more with less as cost center funding struggles to pace business growth.

NOCs and SOCs tend to share a similar operational structure, both staffed using tiered call centers, monitoring, and event or incident and response teams. Leveraging common NOC and SOC characteristics to build a single group responsible for both functions can make limited budget dollars go farther and yield more efficient operations.

Instead of creating another distinction between these closely associated operations centers, we wondered if a more optimal solution to the monitoring process could be designed?