Nextmove was supposed to buy 100 Tesla (TSLA) Model 3 cars. However, the company called off its order due to service quality issues. Bloomberg reported that Nextmove’s managing director, Steven Moeller, called Tesla Model 3 “a fantastic car.” However, Moeller faulted Tesla’s service quality and said “the organization behind it doesn’t match that. It’s really sobering.”

Moeller and Nextmove had issues with Tesla in the past. Bloomberg said that Moeller spent “two years waiting for the carmaker to replace a seat in a Model X that was delivered in July 2017 with a hole in it.” Moeller gave Bloomberg News his correspondence with Tesla.