Compare Features & Inclusions Select Plan FREEDOM

Included Calls Start Free Trial P.A.Y.G.

Pay as You Go Start Free Trial ENTERPRISE

Premium Service

Plan Name Freedom-01 02-LINE PBX PBX-60 Business

Monthly Fee Price includes GST. (No surcharge for Visa, Mastercard or AMEX) $29.95/mo $24.95/mo $399.95/mo

Plan Inclusions

Included Australian Phone Numbers In any of our available phone number locations 1 2 60

Included Extensions An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions. 1 2 60

Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls 1 2 40

Pricing

Local/National Call Rate Included 10c per call 10c per call

Australian Mobile Rate Included 14c /min 12c /min

1300 Outbound Rate Included 22c per call 22c per call

Free 30 day trial Have your first monthly plan fee waived

Setup Fees

Hosted PBX Setup Free Free Free

New Standard Phone Number Setup New standard phone numbers in our available number locations Free Free Free

Configuration & Professional Services

Unlimited* Configuration Support Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us

Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process

Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal

MaxoTel Enhanced Features

Superior Voicemail Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription

Main-number Callback Connect return callers to the person they spoke to last automatically

Smart Call Confirm Manage calls diverted to your mobile with ease and flexibility

Supported Devices

Desk Phones Choose from any of the handsets in our Online Shop.

Cordless Phones Choose from any of the cordless handsets in our Online Shop.

Smart Phones & Tablet Apps

See Connect from your iPhone or Android device.See Supported Apps

Softphones (PC & Mac)

See Connect using your PC or Mac, using a headset.See Supported Apps

Standard PBX Features

Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number

Call Hold Place callers on hold at the touch of a button.

Ring Groups Have multiple extensions ring at once

Follow me Incoming calls can forward to multiple destinations sequentially or simultaneously

Call Queues Callers can wait on hold listening to music or promotional messages until they are answered

Call Waiting Get notified if you have another incoming call waiting

Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours

Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e Press 1 for sales, or 2 for support

Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones

Call Parking Park calls and pick them up from another extension.

Call Pickup (*98) Pick up someone else's ringing extension.

Busy Light Function (BLF) See who's on a call at a glance

Do Not Disturb Take a break from calls by hitting the "DND" button

Unified Communications

Address Books / Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts Supported on Yealink and Cloud Softphone Supported on Yealink and Cloud Softphone Supported on Yealink and Cloud Softphone

Premium PBX Features

Hot Desking (also known as Agent Logins) Take your extension with you as you move around the office (or different sites)

Centralised Handset Configuration Management Manage the configuration, BLF and speed dial keys on your handsets from our online portal

Customisable hold music Upload Mp3 hold music or promotional messages

ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more

Support Features

One minute support call promise On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself!

Over-the-phone Setup Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us.

Priority Support Priority support for Enterprise customers

99.99% Uptime SLA Service Level Agreement

Account Manager An account manager who knows your Hosted PBX configuration inside out

Optional Add-on Features

Additional Australian Phone Numbers For phone numbers added after all inclusions have been used $2 /mo per number $2 /mo per number $2 /mo per number

Call Recording Record all inbound and outbound calls made on your PBX

Includes 1GB recording storage - Additional storage $1/GB/mo $10 /mo $10 /mo $10 /mo

1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country See Pricing See Pricing See Pricing

Virtual Mobile Numbers Make and receive calls & SMS messages from a mobile number attached to your hosted PBX. See Pricing See Pricing See Pricing