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1.0 Simon Eyre Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 No Management at Woolworths I have spent 30 minutes on hold at Woolworths Head Office. Just to find out why their staff at Woolworths Paddocks, Milnerton, are not wearing masks before the store opens ? Seems no one bothered about Corona at Woolworths ? Reply Useful Wrong 1

1.0 Ina Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 ONLINE SERVICE On 15 June 2020 we ordered a "GIFT" order no O********. Great was the embarrassment when we find out that it was all but a gift. No prices have been removed, incorrect flowers have been delivered, and no note/card has been attached. I even write a review on Hello Peter, and Woolworths didn't even bother to reply. I've been trying since then to get hold of someone who can assist, but with no success. Send about 100 emails and messenger messages, no luck.

What is it with service delivery in South Africa. Terrible POOR POOR service from you!! Reply Useful Wrong

1.0 Seth Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 BREACH OF CO ID REGULATIONS I went to a woolworths store today and there was a woman customer with a mask. I asked her to put a mask on and she ignored me and went to the checkout

The staff were clearly afraid but did nothing. I conti ued to engage the customer and asked staff to call the manager. I asked the customer to leave but she became abusive. The manager arri Ed to give the customer a mask but she continued to be abusive.

I have tried unsuccessfully to call woolworths head offi e and have been told the policy is to put all calls through to customer service. This is not a customer service issue and requires immediate response. Apparently woolworths poli y is for senior managers not to talk to customers. Why is woolworths so arrogant as to think tha custoners are not worth engaging.

Perhaps photographs on Facebook will get a response?

I challenge woolworths to contact me today otherwise I must report the store to the health department!!!

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1.0 Eloise Bowen Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Woolworths Grey Owl Centurion I have just come from the Woolworths Grey Owl Centurion store where we stood in a queue outside for at least 20 mins, and eventually the car guard told the security lady at the door to let the shoppers in, so she did. Once inside we quickly went to the refrigerators to get ready made meals and found ourselves standing in a long queue of customers waiting to pay. We decided not to shop any further and just stayed in this queue for at least another 20 mins waiting to pay for our groceries. The store had four cashiers working, literally at a snail's pace. Unfortunately waiting in long queues to pay existed prior to COVID 19 so it would seem the management at this store deem this level of customer service acceptable. In future I will rather go across the parking lot to shop at Checkers where there are hardly ever long queues at the till points. Reply Useful Wrong

2.0 Monika Schnaitter Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Online short delivery not sorted To whom it may concern,



I am getting very frustrated as I am not getting my right order and it costs me more money on phone calls to your company than what the products are worth, nevertheless it is about service and you need to know. I have called 4 times altogether and complained and the matter is still not sorted. I placed an online order on the 29th March whereby the earliest delivery date I got was 4th May. I was going to place another order end April and it would have arrived 2 days before my first order, so I cancelled. I understand you had a massive backlog but would presume that any cancellations you may have had that my order would be moved to an earlier delivery date or someone could have contacted me. (I actually had to go to your Woolies store and buy food to survive)

Finally my order arrived and asked if I should check but he said no, if there is a problem call Woolworth. Order o********, 2x ******** Roasted vegetable Pasta Sauce 375ml were missing – I called your offices and was told you would deliver the next day – I asked the delivery guy to drop it next my car (as I usually leave tins for 72 hours not to have to sanitize) after 72hour I took the packet and found that you delivered 2x ******** Roasting Vegetables 500gr ( by the way I did give your lady the right code and description when I called) Since then I called your company twice and was told that they would come the next day to deliver and pick up the veggies and I am still waiting. Woolies also sent me a questionaire if I was happy with the service and I said no and asked someone to contact me which also did not happen.



Hope to receive my goods soon!



Kind regards



Monika

PUBLIC USER Reply by Eli Esau 18 Jun, 2020

I agree with you - Woolworths service sucks - period whether online or in store - call centre states it open at 08h00 - but when one calls - it has terrible voice announcement!!! Reply by Reply Useful 1 Wrong

1.0 gabriela goldberg Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Children clothes up to 36 months According to government stipulations you are required to sell baby and TODDLER clothing up to the age of 36 months. I have phoned and complained but I get this ridiculous answer that there is none on the floor. Put it on the floor so we can buy winter clothes including pyjamas and onsies for our toddlers of 28 months. Your replies are ridiculous as are your opening hours 9-5. Really? no concessions for what is going on? Some of us still work and are health care providers. Woolworths has been incredibly customer unfriendly in this difficult time. PUBLIC USER Reply by Merle Piner 20 Apr, 2020

I am disgusted how Woolworths (Hout Bay) will not allow me to buy a face wash gel which is part of the BEAUTY brand (ONLY A BRAND!!!) - it is still a face wash and DOES NOT form part of the non essential goods. The section where they merchandise the hand wash and creams and Beauty range is cordoned off... where is the logic...move the merchandise to the main area in the store for people to purchase these items. The Managers cannot use their discretion or logic when I approached them and said we are not allowed to sell stuff in "that section" but we need the hand wash and face wash which is merchandised in the wrong section at this time - can someone please send a memo or something out to move these ESSENTIAL items out of the cordoned off section....is it so difficult and certainly not rocket science ..PLEASE!!! Reply by Reply Useful Wrong 1

1.0 Lorraine otto Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Covid 19 Went to woolworth's queenswood Pretoria. No sanitation clothes. Staff don't wear gloves or masks. Staff huddle together and chat. No social distancing as per covid rules. If clients can adhere to rules why can't the staff. Reply Useful Wrong

1.0 Laura du Sart Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 NO gloves used at the Deli I went to buy some groceries and a roast chicken at the Colosseum Woolies in Century City ,Cape Town today around 12:30pm. The deli lady proceeded to open the bag with her bare hands and she had NO GLOVES on and put my chicken inside the bag then once again handled my bag with her bare hands. I did not want to make a scene during lunch hour so I went to find the manager and explained the situation. This was 12:40 so you can please refer to the CCTV footage. I requested a new chicken but I asked the manager if the lady could please put gloves on when she handles the food. The manager was kind and soft spoken and went on to speak to the lady voicing my request. The deli lady who I can't name as she had no name badge on proceeded to disagree with the manager infront of me and got quite offended stating she had previously sanitized her hands earlier - definately not when I was in the queue watching. As she was taking offence to what the manager was trying to tell her she rubbed her snotty nose with her open hand and went on to try and get me a new chicken till I had to ask the manager if she saw the girl rub her nose with her bare hand then she wants to pack me a new chicken.The manager nodded in agreement and apologised then I explained that at a time like this if I want her to wear gloves and dish my food that I am about to eat she must please understand and then I explained I had just seen her wipe her nose with her flat hand to only go back to the roast chickens to dish??????? The deli lady got defensive and walked away while I was trying to talk to her then I got so angry I just walked out the shop. The manager came running to the car to apologise but I think at a time like this to experience this attitude and lack of hygiene is MOST UPSETTING. I pay extra for proper service and hygiene at Woolies. Clearly staff training needs to be upped here!!!! Reply Useful Wrong 1

1.0 Kerry Woodhead Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 No sanitising wipes to try and clean the handles of your trolleys In view the world Coronavirus pandemic, I find it horrifying that you do not supply any hygiene wipes to try and sanitise the handles of your trolleys. I have now checked at two stores in my area and did not see any sanitising wipes available. Maybe it would be a good idea to have them at all your stores. Reply Useful Wrong

1.0 Nomfundo Madiba Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Hair Wools Cake Omw so we bought a cake last week only to find out that the cake has got wools all around it. It's almost as if we were eating hair out of a cake. This is bad we still have the cake and I'll send woolies an email about this.



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1.0 Masego Molosiwa-Maritshi Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Poor service Went into Woolies Mahikeng Crossings and had to wait there for more 15mins and look at 2 till managers have a conversation with a staff member who was also buying. They had a long conversation until the transaction timed out! Myself and another customer left our purchases and left the store! I'm really angry at the shoddy service. Reply Useful Wrong

2.0 Mrs Zacharias Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Low stock levels Your Castle Walk branch in Pretoria never has enough stock of anything and the shelves are mostly empty on a daily basis. I have complained about it for the past 1 year but nothing has been done about it. Very disappointing... PUBLIC USER Reply by Georgene Ayres 29 Dec, 2019

Why are all ure shops display women underwear example valentine all the red womens underware and never mens underwear. Always our womens underwear to reveal why always expose only the womens body in a time when everybody is talking about women abuse. If u walk into woolies before valintine thats all u see. Reply by Reply Useful Wrong

1.0 zozo Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Pathetic service from a store manager I bought my sons school shoes in Feb 2019 and within a month shoes have been torn . I go to Woolworth in Killerney Houghton to get my money back , store manager and his/her incompetent managers fail me dismally to refund me , or give cash mu money . Discretion was never used where my case was concerned which is what I wanted. I shall report this further.............as I still have the shoes. Pathetic is the word............. Reply Useful 1 Wrong

3.0 Johanna Woolworths Head Office Cape Town, Contact Number, Address 93 Longmarket St, 8001 +27 21 4079111 https://www.yellosa.co.za/img/za/z/_1548678997-77-woolworths-pty-ltd-head-office.jpg 1 Chairs or Stools for tellers This is regarding your store in Scottburgh, South Coast. The food section is cold which l can understand. The tellers there stand in that cold all day in one spot. Do you realize how unhealthy this is for your employees? Their back, arthritis possibility, circulation etc. Shops such as PnP, Checkers, etc etc sll have chairs or stools. I have complained to the managers regarding this. I am a woollies daily customer and the cost of shopping at your store is plenty to cover costs of these chairs:stools. You really need to look after your employees as it’s more than just a money-making machine. Please as one human being to another. Put yourself in their shoes! Thankyou Reply Useful 2 Wrong