United Airlines is the world’s second-largest airline, and the product of a 2010 merger with Continental Airlines.

233 S. Wacker Drive

Chicago, IL 60606

https://www.united.com/en/us

Phone Contacts

Main: (312) 997-8000

Toll Free: (800) 864-8331



How to get through to an operator: dial (312) 997-8000. Press 0.

Mailing address:

United Airlines, Inc.

PO Box 06649

Chicago, IL 60606-0649

United States

Email Contacts

[email protected]



Note: United says the best way of contacting it is through its help form. Please try the form first before contacting any executives.

Customer property claim form

Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ

P.O. Box 66140

Chicago, IL 60666-0140

Telephone: (800) 221-6903

[email protected]

Social Media Contacts

Facebook

Twitter



Executive Contacts

If you have direct-dial numbers for any of these contacts, please let us know.

Primary Contact

Laura Mandile

Director Customer Care

233 S. Wacker Drive

Chicago, IL 60606

[email protected]

Also try:

Heather Holmes

Customer Care Manager

[email protected]

(872) 825-2032

(Note: Heather is a member of the customer service team, but not a primary contact. United advises not contacting her.)

Secondary Contact

Torbjorn (Toby) J. Enqvist

Senior Vice President, Chief Customer Officer

233 S. Wacker Drive

Chicago, IL 60606

[email protected]

Gregory (Greg) Hart

Executive Vice President and Chief Operations Officer

233 S. Wacker Drive

Chicago, IL 60606

[email protected]

This is a personal address, [email protected]

United says it strongly prefers you not send emails to it unless it’s very urgent.

Chief Executive

Scott Kirby

Chief Executive Officer

233 S. Wacker Drive

Chicago, IL 60606

(847) 700-4000

[email protected]

Last updated: June 6, 2020.