A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of organizations agree that a digital workplace is important.

There are several definitions of a digital workplace, so it’s really important to understand what it really is. Gartner puts it eloquently, claiming that the Digital Workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.

Needless to say, all of these important achievements for an organization and they want to get on the bandwagon as soon as possible. With all of the radical transformations in technology, the digital workplace is undergoing an upheaval of changes. How then does an organization prepare and adapt?

As the current of an issue as it is to digitize your workplace, it’s also important to note that this conversion should be addressed in its entirety, which means technology, process and people – all three contributing factors must be taken into account and accordingly brought together.

Even before we get into the specifics of how chatbots are key to a digital workplace, it should also be noted that a digital workplace is not a destination, but rather a journey. This means your organization must be prepared for constant innovation, improvement and transformation. With that being said, it is also imperative that the digital workplace strategy being employed must take into account that employees are of utmost importance in this journey – organizations must continually provide them with latest technologies and tools required.

Read More: 5 Digital Workplace Trends for 2018.

And that brings us to the discussion of a chatbot.