Give relatively new Hamilton transit director David Dixon marks for trying.

At the last minute, Dixon added 35 HSR extra trips on New Years Eve after end of regular service. Despite no public notice, the extras attracted 209 riders according to statistics provided by the HSR to The Public Record.

On December 31, Dixon’s manager of transit operations Murray Hill put out an internal bulletin to HSR operators seeking volunteers to drive extra trips at the end of service in an effort to keep buses on the roads past normal end of service.

Hamilton’s HSR was the only transit agency in the Greater Toronto Hamilton Area, alongside Milton’s small shuttle-like service, to not extend service on New Year’s Eve. (Even the Town of Bradford West Gwillimbury extended service on New Year’s Eve.)

HSR’s Inability to Communicate to Public

Communications falls to the HSR’s manager of planning and customer service, who was directed to implement New Years Eve service by Council in 2007.

Despite overseeing a department of 20 full-time equivalent staff, and his own $116,850.56 salary in 2014, the manager of customer service does not operate a Twitter account, and real-time HSR website updates are extremely rare.

While operations worked to fix the problem, they lack any means to share information with the public.

The result: nobody knew about the extra service and had I not been tipped by two bus drivers, this story would not exist.

Dixon Committed to Fixing The Problem

Dixon tells The Public Record “we are going to review this situation in the coming weeks to arrive at the best possible solution”.

Dixon says one of the challenges of extending service is ensuring driver rest periods before returning to work on New Year’s Day.

In terms of the lack of communications, Dixon states “I agree it could have been done better, including the dissemination of customer information”.

Hill says the cost for the extra trips on New Years Eve is about $2,400.00.

Union Statement

President of the Amalgamated Transit Union Eric Tuck responded to The Public Record with the following statement: