Ryan Block About.me/Ryan Block Calling your cable service provider is usually a headache, but tech journalist Ryan Block's experience was far worse than your typical support call.

When Block and his wife, Veronica Belmont, attempted to cancel their Comcast service over the phone, the representative incessantly demanded to know why.

The representative was more than persistent — he sounded aggressive and inappropriate based on the eight-minute snippet from the conversation Block posted on SoundCloud.

The portion of the call posted on SoundCloud starts at 10 minutes in, which means the entire phone call lasted for about 20 minutes.

Even after Block said he didn't want to say why he chose to leave Comcast, the customer service rep kept pushing.

"Why don't you want faster speed?" the rep asked.

Block patiently and calmly asked if it was possible for the representative to disconnect his service by phone, asking for a simple yes or no answer. Rather than answering, the rep demanded to know why, clearly sounding agitated and a little angry.

Block eventually got his service disconnected over the phone, but still went to the store anyway to double-check, according to his Twitter.

You can listen to the full phone call below, and here's the full statement from Comcast:



We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect

<div>Please enable Javascript to watch this video</div>