As we first stated on social media on August 17, it is with a heavy heart that we announce that En Masse Entertainment is closing down. For those of you that play TERA or Closers, please rest assured, support for those titles will continue.

For details and impact on Closers go here: https://support.enmasse.com/hc/en-us/articles/360052967854

This article will be updated as more information becomes available. Please select “Follow” or bookmark this page and refer back for updates.

Select your platform below to see the service moving information we have available now.

Platform-specific Information

Windows En Masse has no more major updates planned for TERA PC.

The expected timeframe for En Masse's TERA PC game servers to go offline is in October.

Details on the service transfer and the new publisher will be available in the coming weeks. Account Transfer process - More information coming soon; please check back for updates. We will post specific information here as soon as possible. EMP - More information coming soon; please check back for updates. Effective September 14, EMP currency can no longer be purchased.

EMP can still be spent in-game, and we intend for products to remain available until servers go offline at En Masse.

We will update this section as soon as possible with information about how currently held EMP will be handled. Elite Status Effective September 14, Elite Status subscriptions are no longer available.

Recurring payments for existing Elite Status subscriptions will also be disabled as of September 14.

Elite Status vouchers can still be purchased from the in-game shop using remaining EMP balance. En Masse Ecosystems New Account creation - As of September 14 new game account creation is disabled. However, all current active accounts can still log in to manage their account and log in to our games.

Server transfer – The ability to transfer characters between servers will be disabled on September 21.

Web Store - As of September 14 we have closed our web stores for all products. In-game stores will continue to list the latest products.

Forums - The TERA forums will remain open after our servers go offline. We will continue to post player communication to our News and Announcement section.

Discord - More information coming soon; please check back for updates.

Social media accounts (Twitter, Facebook, Instagram) - More information coming soon; please check back for updates.

Customer Support - Support will transfer on the same date that we transfer the game service. Up until that time, En Masse will continue to provide support. Once the transfer of service happens, you will need to contact the new publisher's customer support team for any issues with TERA. More information coming soon; please check back for updates. New server owner links - Coming soon; please check back for updates. FAQ - Coming soon; please check back for updates.

Xbox One The expected timeframe for En Masse's TERA Console game servers to go offline is in October.

KRAFTON Console Dept. will be taking over services. Account Transfer process - Coming soon; please check back for updates. We will post specific information here as soon as possible. We are working with KRAFTON Console Dept. to ensure that all your characters, progression, and items transfer. EMP - More information coming soon; please check back for updates. EMP currency can no longer be purchased as of September 14.

EMP can still be spent in-game, and we intend for products to remain available until servers go offline at En Masse.

We will post more information here as soon as possible regarding how currently held EMP will be handled. En Masse Ecosystems New Account creation - Information Coming Soon, check back for updates

Forums - The TERA forums will remain open after our servers go offline. We will continue to post player communication to our News and Announcement section.

Discord - Coming soon; please check back for updates.

Social media accounts (Twitter, Facebook, Instagram) - Coming soon; please check back for updates.

Customer Support - Support will transfer on the same date that we transfer the game service. Up until that time, En Masse will continue to provide support. Once the transfer of service happens, you will need to contact the new publisher's customer support team for any issues with TERA. More information coming soon; please check back for updates. KRAFTON Console Dept. links - More information coming soon; please check back for updates. Home Page: https://tera-console.com/home FAQ - Coming soon; please check back for updates.