Additional policies and FAQs

FAQ's



Jannice, how do I clean my tote bag?

Spot cleaning with a clean cloth and water is recommended.



But Jannice, my son/daughter's bottle of milk leaked and my tote now smells like cheesy feet - can't I throw it in the washing machine?

If you catch the spill immediately, rinse out effected area(s) with cold water, blot dry with a clean towel and then let the tote air dry. Press with a hot iron and lots of steam if needed.



If you didn't notice the spill right away and now it's dried and funky, first try the rinsing method described above. If that doesn't work, machine washing may be your last resort. For best results, turn your tote bag inside out, wash in cold water on the delicate cycle. Remove your tote from the washing machine immediately when done. Turn your tote right side out and smooth out the fabric with your hands and let dry on a flat surface. When dry, use a hot iron and lots of steam to press your tote back into shape. Washing your bag will soften the internal stabilizing fabric and your bag won't be as crisp as when you purchased it. Machine washing is only recommended in extreme cases.