Company: SomaLogic

SomaLogic Posted: 01-08-2020

01-08-2020 Boulder, Colorado - CO United States

Position Summary:

SomaLogic is a privately-owned bioinformation company that developed a revolutionary proteomics technology capable of measuring thousands of different human proteins in a single small blood or other type sample. We are a dedicated team of colleagues now moving towards commercializing the health-related information derived from our platform to help people worldwide proactively manage their health. As a part of our commercialization effort, we are seeking additional expertise to join our dedicated team and help us realize that vision.

The CRM Business Analyst is responsible for the day to day operations of the Customer Relationship Management platform and a key member of a small Salesforce.com team. As a Business Analyst for SomaLogic’s CRM platform, this position will work alongside of the CRM application lead to support business and technology stakeholders to ensure the platform is configured as an effective and efficient sales and customer support tool. This is a hands-on role that will be actively involved in configuring the system, implementing enhancements, and managing user access to the application.

Level will be commensurate with experience.

Key Job Responsibilities:

Work with the business owner(s) in Sales, Marketing, Customer Support, etc. to identify and prioritize requirements and enhancement requests

Participate in managing the backlog of CRM requests and deliver appropriate solutions

Work as a part of the CRM team to assist in the analysis, troubleshooting, and resolution of technical issues related to the CRM

Contribute in the design and development of solutions on Salesforce platform

Handle user administration (access and authorization requests) for the Salesforce application

Monitor and ensure overall health and effectiveness of the CRM platform

Maintain expert level knowledge of the CRM system and the platform’s capabilities for future enhancements

Utilize software development best practices and promote culture of continuous improvement

Work with Regulatory and IT Security groups to ensure compliance and security requirements are implemented and followed

Effectively communicate status to stakeholders in a timely and clear fashion

Skills & Requirements

Qualifications:

Education

Bachelor’s degree or equivalent experience required

Preferred majors include Computer Science or other technology-related majors

SFDC certifications are preferred

Skills and experience

3+ years of experience working within the SalesForce application in administrative or development roles in mid- to large-sized companies

Strong experience with Sales Cloud, Marketing Cloud, Force.com, and partner communities

Experience with Health Cloud, Commerce Cloud, Apex SOQL, XML, JavaScript, Salesforce.com developer kit, controllers and triggers, Visual force, Force.com IDE, Migration tool, and web services preferred

Demonstrated mastery of Salesforce platform and CRM concepts

Strong knowledge of CRM-related business capabilities and processes, including Sales Force Automation (SFA) and Customer Service

Demonstrated experience managing relationships and gathering requirements from a diverse group of stakeholders at multiple levels (managers, individual contributors, department heads, etc.)

Demonstrated ability to manage and deliver on multiple concurrent projects

Experience with Release Management and Software Development Lifecycle (SDLC) release processes

Excellent verbal and written communication skills

Strong organization skills and attention to detail

Ability to create positive and high-performance work cultures

Prefer experience in a regulated environment, such as biotechnology, healthcare, or aerospace

Experience with compliance frameworks including HIPAA and PCI preferred

Work Environment:

Work is in typical office environment and involves extended time at a computer and frequent informal meetings and discussions with developers, users, and customers

Work location is onsite in Boulder, Colorado