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109 Reviews Write a Review

1.0 Mudau BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 It's useless to write a review they don't bother to do follow up I bought lounge suit since May still now they are still coming now I requested a refund on the 1st of August still now I m waiting for it so now I ve lost more than the 2000 rands on air time trying to get hold of them what they are best in is to put u on hold and at the end request you to leave a message Reply Useful 1 Wrong

1.0 Dan kanniah BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Useless service I have been trying to reach someone to complain about your pathetic service. I purchased a 3 piece lounge suite in Feb this year, and it is falling apart. I have complained to the store manager, and his hands are tied, defective stuff and inferior product, this is buckshot, I will be taking to social media and let people know about the service they can expect from your useless company. The purchase was a cash deal and costed

R********.00. I demand a full refund and uplift your rubbish that u sell to the public. If u have the courage to call me. Please do Reply Useful 1 Wrong

1.0 Nonceba Mahlathi BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Pathetic and incompetent Hi. Beginning of this years my husband and I took a wardrobe and a sony system in Bradlows, few weeks late the Bluetooth would not connect so we contacted bradlows and we were told that they will someone to come and collect it and we waited for more than a week for that to happen eventually we decide to take it in ourselves on tbe 12th June. Still today we don't have our amplifier with us but we're paying full payments. We've tried calling several times and asked for call back by leaving our contacts on the system but with no luck. On the 21st July I sent an email got an automated response to say I will contacted within 72hours and nothing, so today I try again and finally get someone who tells me that my ticket was only logged on the 2nd August I am soo furious right now



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1.0 Ms. M. Gumbi BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Terrible customer service I bought a Kingsley Dinette on line with order number ******** on July 25th 2020, there has been no feedback from you. Delivery date was estimated 3-10 days more than 10 days later, no delivery or even communication on how far the order is. Calling in the client services is just a waste of time too. Reply Useful Wrong

1.0 Edwell Khumalo BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Complaint related to the Quality of the items purchased

I, Florence Yondovoza Khumalo, with the Identity number: ******** 0736 080 wish to hereby lodge a formal complaint against Bradlows (Bushbuckridge Branch). On the 28th of February 2015 I purchased a set of Couches namely: MANHATTAN 3PCE LHT UPPER LOUNGE SUITE 3-2-1 CONTEMPORARY and MASTERGUARD LEATHER CARE KIT at a price of R24 099.85 including transportation cost and VAT.



1. The complaint arises from realization that the quality of the purchased items was not of the highest quality as stated on the warranty and as explained by the sales person mentioned in your documents, be that as it may we lodged a complaint and requested that the items be replaced eight months before the expiry of the guaranteed warranty of the items which was still running, first photos were demanded which reflected the chipped and cracked leather fabric of the items, which was sent to the said branch manager who is said not to be under your employment anymore.



2. After so many phone calls and personal visits to the branch regarding the complaint, the items were finally collected and a promise was made that the items would be replaced and be brought back within a reasonable time, however no document of whatever sought or of that nature were left behind or provided .Ever since the items were collected, no communication were forthcoming from any stuff members of the branch, so much enquiries were made but all to no avail.



3. My daughter would call the store countless times while on some occasions the phone was not picked up it just rang, when the phone is finally picked up; She would request to speak to the store Manager, and they would tell her that the Manager is not around.



4. After several unsuccessful attempts to get a hold of the Manager and to get a bit of information on the progress of my couches my daughter: Glory Cynthia Khumalo attempts to call the store, and she finally gets a hold of the store Manager who said his name is Vusi. He advises my daughter that the couches are being fixed and will be advised accordingly once finished (no estimation dates given).

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1.0 Nonceba Mahlathi BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Customer repairs Hi, on ghe 12th June we brought in our Sony Amplifier because it was not connecting to the Bluetooth. Since Thursday last week I've been trying to get a hold of you but failing because I'm on hold foe hours and I do request for a call back by living a message but no one gets back to me.



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1.0 Estelle van Niekerk BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Missing bed Bought a Sealy Tivoli 183cm (King) Firm Bed Set online on the 11th of July 2020, order number ******** - no feedback on where is my bed, no answer to telephone calls. Reply Useful Wrong

1.0 Jean-Pierre Le Riche BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 MOST USELESS FURNITURE STORE IN THE WORLD! DO NOT BUY FROM THEM! Was promised delivery of my bed yesterday, Thursday, today they phoned me to tell me they will deliver it on Saturday!

I bought the bed because I have people sleeping over TONIGHT! I was promised it would not be a problem!

Now nobody can do anything about it!

I am starting an online campaign against Bradlows!

Your people are totally incapable and your service is SHIT! Reply Useful Wrong

1.0 Mpelegeng BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Poor service & Incompetency We had laybyed couches a few months ago and we just finished paying for them yesterday, we received a call today being told that the couches we laybyed has been faced out..How's is that even possible? Reply Useful Wrong

1.0 Lenezi kalumphe BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Still waiting for my laybye money Late last year i placed a laybye on a bedroom suite whereby i cancelled it about a month ago d lady said i must pay 1% wich is off d laybye cancellation fee wich i did and said the money will be reversed in my acount within 14 to 20 days im still waiting what should i do???? Reply Useful Wrong

1.0 A Nelson BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Sealy Mattress I am struggling 8 weeks to get service from you, when did you become such a bad company? Sealy mattress sacking, store manager incompetent, your complaints department does not reply to my complaints

A Nelson ********

MO-SEAL-********-0421 Reply Useful 3 Wrong 1

1.0 Mokgaetji Lisbeth Serothoane BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Robbery I bought dining room suite on the 26 may it was not delivered until I laid a complaint. Then it was delivered .the dining room suite was factory faulty they couldn't assemble it. It stayed in my house until they came to fetch it.the shop bradlows Silverton couldn't replace the dining room suite .I was told by manager that they couldn't replace it. I paid R29 549 00 now u refunded me less amount why.i did not do anything wrong you are the one who delivered faulty product and you couldn't replace it.why are you robbing customers like this.i want my money .tell me when you will refund my money 082 5399 892 Reply Useful Wrong

1.0 Mokgaetji Serothoane BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Refund

I got refund of 28 699.95 instead of 29 549.95



Why did you refund less money



The dining room was factory fault which you couldn't replace



Why must I suffer for that.



I am taking you to consumer protection for all these bad service and robbery



The shop was not able to assemble the furniture because it was faulty. Give me my full refund

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1.0 Siboniso BRADLOWS HEAD OFFICE, Customer Care Contact Number J D Hse 27 Stiemens St 4208 Box, Braamfontein +27 800 119 933 https://www.yellosa.co.za/img/za/s/_1594108920-79-bradlows-head-office-customer-care-contact-number.jpg 1 Brandlows company is not the right people to shop with They don't want to refund me i bought a Panasonic mini sound i canceled the order because it took time to arrive now i got no refund so can anyone help me because i cnt reach them they trasfer me to unanswered numbers Reply Useful Wrong 1