Hi all, not sure if this is the correct place to put it but it seemed the most appropriate. Recently one of our users is tripping up while attempting to sign into the teams desktop app:

No google search is coming up with anything and the only thing I have really is the log, here's the log of the last attempt to sign in:

Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- handleStartupEvent with non-squirrel command Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Command Line State - Unknown Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- This is the only instance of the app. Not quitting. Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: 92f8071b-df58-48ef-873c-97e35e715e33 scenarioName: desktop_settings_initialize name: desktop_settings_initialize step: start sequence: 0 delta: 0 scenarioDelta: 0 Scenario.Name: desktop_settings_initialize Scenario.Step: start Scenario.Status: success Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: 92f8071b-df58-48ef-873c-97e35e715e33 scenarioName: desktop_settings_initialize name: desktop_settings_initialize step: settings_exists sequence: 1 delta: 6 scenarioDelta: 6 Scenario.Name: desktop_settings_initialize Scenario.Step: settings_exists Scenario.Status: success Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Loading settings from settings.json Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: 92f8071b-df58-48ef-873c-97e35e715e33 scenarioName: desktop_settings_initialize name: desktop_settings_initialize step: settings_loaded sequence: 2 delta: 7 scenarioDelta: 7 Scenario.Name: desktop_settings_initialize Scenario.Step: settings_loaded Scenario.Status: success Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- User ring is initialized to undefined Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Settings not exist, using env settings Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Using preauth settings from settings.json Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Registered settings.json to upload to crash reporter Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: 92f8071b-df58-48ef-873c-97e35e715e33 scenarioName: desktop_settings_initialize name: desktop_settings_initialize step: stop sequence: 3 delta: 12 scenarioDelta: 12 Scenario.Name: desktop_settings_initialize Scenario.Step: stop Scenario.Status: success Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Set restartReason state. Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- event -- name: desktop_set_session Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- App initialized with session of desktop-dbda874c-a276-4be4-8418-0ec0ace776a8 and desktop session of desktop-dbda874c-a276-4be4-8418-0ec0ace776a8 Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- app start: determin if using slimcore - hash code 46 generated and checked against flight amount undefined Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- app start: loading media-stack pepper plugin Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- using media-stack version: 1.1.615 Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Renderer backgrounding disabled. Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- High heap not enabled Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Chromium GPU blacklist ignored. Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- HTTP/2 and SPDY/3.1 enabled. Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Starting app Teams, version 1.0.00.10302, reason userInitiated Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- event -- name: desktop_app_start appStartReason: userInitiated Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- App locale is en-US Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Locale file read successful Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Locale file for default resources read successful Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Set launchTime. Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- SSO status: isSsoEnabled:true, enableSso:true, disableSsoCommandLine:false Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- handleStartupEvent with non-squirrel command Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Command Line State - Unknown Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Launching start page Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Is app first run set to false Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Unresponsive restart disabled. undefined, true Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Restoring Window state with X:394 Y:193 Width:1271 Height:750 Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Loading window manager initialized with wasWindowMaximized = false, wasSilentUpdate = false, wasCrashInBackground = false Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Initialization completed. Loaded config = {"versions":{"updated":""},"silentUpdateTriggered":false,"windowState":{"x":394,"y":193,"width":1271,"height":750,"isFullScreen":false,"isMaximized":false},"processCrashInfo":{"datetime":0},"rendererCrashInfo":{"datetime":0,"session":"","desktopSession":"","type":""},"previousCrashesInfo":{"crashes":[{"type":"renderer","datetime":1492762501808}]},"notificationWindowOnClose":false,"isAppFirstRun":false,"isForeground":true,"userUpn":"","userOid":"6ffe4bcd-c8f3-417f-8616-79088ae72388","userTid":"244d51f0-fd6c-45b3-9236-4d9c519ea1af","machineId":"1371f6142c6fb86b5fbbe2d04bb6b2f2122d668b081dd774ab6a60f5764c70b8","hooks":{},"updateInfo":{"attempts":0,"status":"Succeed","lastUpdate":"2017-04-21T08:31:59.996Z","error":null},"restartCommand":{"command":"","reason":""},"isLoggedOut":true,"restartReason":null,"launchTime":"1493194798518","deviceInfoId":"f356876eaba3c76a3e98404be7f63e84a2dc448aaba9460c3a706a66e36b2ac1","appPreferenceSettings":{"openAtLogin":true,"openAsHidden":true,"runningOnClose":true},"currentWebLanguage":"en-US","preventUpnDetectSso":false} Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- notification manager: OS notification duration set to 5 Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Main Window Hide: navigated to url file:///C:/Users/<user>/AppData/Local/Microsoft/Teams/current/resources/app.asar/lib/renderer/startPage/startPage.html?base=https://teams.microsoft.com/ Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Loading window shown with focus due to first show Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- Main Window Hide: loading window ready Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- notification manager: notification window ready Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- preload: process loaded, starting setup Wed Apr 26 2017 09:19:58 GMT+0100 (GMT Daylight Time) <7996> -- info -- preload: disable sso: false Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- startPage: Base url fetched from qsp of start page Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- startPage: dom loaded, checking for network connectivity Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- startPage: XHR request executed for url:desktopclient/settings method:GET Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- startPage: XHR request response for url:desktopclient/settings method:GET Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- startPage: XHR request success status:200 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- startPage: Successfully fetched ecs settings. Network online. Navigating to web app. settings:{"ring":"general","settings":{"enableWindowRecoveryV2":true,"enableHockeyAppCrashes":true,"enableDeviceInfoId":true,"enableSso":true,"enableSsoMac":true,"enableSsoWinCrashFix":true},"versions":null} Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- startPage: Navigate to web app in progress... Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- Starting SSO flow Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: start sequence: 0 delta: 0 scenarioDelta: 0 elapsed: 596 Scenario.Name: desktop_win_sso Scenario.Step: start Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: is_logged_out sequence: 1 delta: 2 scenarioDelta: 2 elapsed: 598 Scenario.Name: desktop_win_sso Scenario.Step: is_logged_out Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- Creating SSO context diag:1 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- Let's get you up and running... diag:0 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- adalsso:statusChanged to: Let's get you up and running... Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: create_sso_ctx sequence: 2 delta: 7 scenarioDelta: 7 elapsed: 603 Scenario.Name: desktop_win_sso Scenario.Step: create_sso_ctx Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- warning -- No saved context found to resume from. Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- warning -- No saved context found. Creating a new context. Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- Signing in requires username diag:1 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: force_mfa_username sequence: 3 delta: 11 scenarioDelta: 11 elapsed: 607 Scenario.Name: desktop_win_sso Scenario.Step: force_mfa_username Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: create_ctx sequence: 4 delta: 12 scenarioDelta: 12 elapsed: 608 Scenario.Name: desktop_win_sso Scenario.Step: create_ctx Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- Acquiring token... diag:1 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- Authenticating resource - https://api.spaces.skype.com... diag:1 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- SSO: Authenticating resource - https://api.spaces.skype.com... correlationId: 529db724-6755-4218-bfc6-aee09c1efb99 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: acquire_token sequence: 5 delta: 15 scenarioDelta: 15 elapsed: 611 Scenario.Name: desktop_win_sso Scenario.Step: acquire_token Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- Hang tight! We’re getting you connected. diag:0 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- adalsso:statusChanged to: Hang tight! We’re getting you connected. Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- error -- SSO: ssoerr - (status) Unable to get errCode. Err:Error: SSO: ssoerr - (status) Unable to get errorDesc. Err:Error: Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success isLoggedOut: true scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: interaction_require sequence: 6 delta: 26 scenarioDelta: 26 elapsed: 622 Scenario.Name: desktop_win_sso Scenario.Step: interaction_require Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- SSO: SSO requires credential. Status: caa10001. Attempting windows auth. Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- SSO requires credential. Status: caa10001. Attempting windows auth. diag:1 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- SSO: (Non domain joined) No user present. Status: 3399548929 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- error -- SSO: ssoerr - (status) Unable to get errCode. Err:Error: /SSO: ssoerr - (status) Unable to get errorDesc. Err:Error: / Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: mt-token-noupnstatus sequence: 7 delta: 32 scenarioDelta: 32 elapsed: 628 Scenario.Name: desktop_win_sso Scenario.Step: mt-token-noupnstatus Scenario.Status: success Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- https://api.spaces.skype.com: Login status caa10001 diag:1 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- info -- SSO: Acq token failed with:caa10001. Showing login window. correlationId:87359798-431b-43c9-a152-6733beb75242 Wed Apr 26 2017 09:19:59 GMT+0100 (GMT Daylight Time) <7996> -- event -- status: success scenario: cdd90107-a1b0-4e1d-80d9-17b30dd29553 scenarioName: desktop_win_sso name: desktop_win_sso step: login_window_promise sequence: 8 delta: 35 scenarioDelta: 35 elapsed: 631 Scenario.Name: desktop_win_sso Scenario.Step: login_window_promise Scenario.Status: success

As you can see it's unable to get an error code which is obviously extremely helpful!

Any ideas :(?