First, contact your cable company at the number listed above. Be courteous and state the facts briefly, providing any additional information which supports your position. It will be helpful if you have your account number, copies of bills, receipts, Canceled checks, letters, and company notices – anything which supports your position.

When talking to your cable company, be sure to get the name of the people you talk with and keep copies of any correspondence from them. If you are sending a complaint by mail, do not send it with your bill and make sure you send it to the address listed on the top of the bill. Please do not send it to the City, as this will slow down any response.

Be very specific about what it is you are asking about. If you have more than one question or complaint, write them down so you cover them all. Also be specific about what it is you are asking your cable company to do: whether you are calling about a service call or a credit, tell them directly.

If you do not receive a satisfactory response, ask to speak with a supervisor. This is your right. If you are still not satisfied, you may contact us at the Office of Cable Communications for assistance. You may email a complaint to Y2hhbWxpbkBmY2dvdi5jb20= or call us at 970-221-6510. Please be sure to include your name, the name of the person on the account, your telephone number on the account, and the address. Describe the problem clearly.