A psychologist talks to a group of workers on Tuesday outside the H10 Costa Adeje Palace Hotel in Tenerife, Spain, where hundreds of people were confined after an Italian tourist was hospitalised with a suspected case of coronavirus. Credit: Desiree Martin/AFP/Getty Images

Guests at the H10 Costa Adeje Palace on the Spanish resort island of Tenerife are confused over the situation at the hotel, which was partially put on lockdown yesterday as an Italian man at the hotel tested positive for the coronavirus overnight.

Spain's Health Ministry emergencies coordinator Fernando Simon said that four people in Tenerife — an Italian couple and two others traveling with them — have now tested positive for the virus, and another four in other parts of the country had been infected.

Simon said Spain was changing the contagion risk from low to moderate. The change in risk comes as a cluster of cases in northern Italy spreads to several European nations.

Guest Silke Bal said that people in the hotel were calm but confused about where in the hotel they were allowed to go. She said she saw towel collection services re-open by the swimming pool.

Some guests had breakfast delivered to their rooms by staff wearing masks and gloves, Bal said. “We could get coffee at the restaurant, but we had to put our mouth masks on,” she told CNN.

Bal said she expected to go home on Saturday but that she couldn't get a clear answer from the hotel. Staff appear to know as little as the guests, she said.