Context: I, like many others, was booted off a minute or two before the Hot Time event and thus missed the box because Nexon decided to host a 2x EXP/Drop and Hot Time at the same time on a Saturday in the afternoon because they're very clever.

At least this is a solid answer, not a copy-paste. This GM is a bro.

(My name)

Name of game - Maplestory

Name of Character - (censored)

Server - Reboot

Issue description -:

Regarding the hot time event.

All I ask is a solid answer, not a copy paste message from a GM telling me it's my fault and I should use wired and such for DCing 1 minute prior to hot time.

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GM (censored for privacy reasons.) joined the chat

GM (censored for privacy reasons.)

Thank you for contacting Nexon America Customer Support. Before we continue with your inquiry, have you already sent us a ticket that we can reference?

Yes

No

(My name)

Yes

ID ******

GM (censored for privacy reasons.)

Hello (My name).

Thank you for providing the Ticket ID.

(My name)

You're welcome.

GM (censored for privacy reasons.)

I can see that this is regarding the Hot Time event.

(My name)

Indeed it is. I only really want to know if Nexon are looking into it and are aware the disconnect was due to their servers being over-crowded, not my connection..

I'm not the only one who has had this disconnect issue, and it's not the first Hot Time it's happened either

GM (censored for privacy reasons.)

As much as I really want to help you out, we can't provide you a Hot Time box as the event is working as intended. I myself was able to get the box without any issues.

I advise that you read through this forum page ( http://maplestory.nexon.net/community#%2Fshowthread.php%3F1458458-Hot-Times%26nxid%3D6) and follow the instructions so that you won't have any issues in receiving the Hot Time Box later on.

I sincerely apologize for the inconvenience this has caused you.

(My name)

So Nexon can't do anything about them hosting a 2x exp/drop and hot time at once on dare I say the most popular server and their servers messing up because of it? Right, thanks.

I appreciate the answer at least, thank you.

As that's all, I'll be closing this chat now. Thank you for not providing a copy-pasted message.

GM (censored for privacy reasons.)

No problem. I will take this as feedback and forward it to our Game Team to be looked into.

Before you go, is there anything else you may need?

(My name)

Not at all, but as I have my answer, I should close my ticket, correct?

GM (censored for privacy reasons.)

Yes, you can.

(My name)

Right, thanks again.

GM (censored for privacy reasons.)

No problem.

(My name)

Have a good day.

GM (censored for privacy reasons.)

Have a good day as well, (My name).

Again, thank you for contacting Nexon America Customer Support. If you have any other issues with MapleStory, please feel free to to check our website: https://support-maplestory.nexon.net/hc/en-us or contact us via chat or ticket.

Please don't forget to click the end chat button on the options tab at the bottom left corner to end the chat. Take care!

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