In July I locked my bike at Cambridge station in Cycle Point, a new multi-storey park for bicycles that was designed to be safe and secure with more than 100 CCTV cameras. I used a Solid Secure Gold-rated D-lock through the frame and wheel to secure it to a “Sheffield”–style hoop. But it was stolen as a result of the hoop being unbolted from the floor.

Further investigation showed the hoop (and many others) had not been secured correctly. Rather than a resin-bound bolt, anti-tamper nut or casting them into the slab, they were secured with a basic anti-vibration nut that could be undone in seconds.

I reported it to the police as well as the Greater Anglia rail company, which initially said the cycle park was not its responsibility. It also refused to review any CCTV which was over a four-hour period (an insult given this is a train station used for commuting), limiting any chance of recovery. After speaking to the local cycling campaign group I discovered that this is a known issue that had previously been reported to Greater Anglia and that nothing had been done to either secure the hoops correctly, or advise people that their bikes were not secure when locked to them.

I understand that the bike was left at my own risk. It was, however, one that was made in good faith that the hoop I attached the bike to had been secured to the floor correctly. I am an architect and know that the way in which they have been installed is far from secure.

My initial complaint was rebuffed with a brief reply and nothing appears to have been done to help secure other bikes from what is now an easy target.

AL, Cambridge, Cambs

This is the biggest facility of its kind in the country, which cost £2.5m and has a whopping 2,850 cycle spaces. Your insurer has – fortunately – since followed up on your claim, but, in the meantime, you were left out of pocket due to the excess and likely spike in premiums that will come with any renewal, as well as temporary transport costs. As you say, the Cambridge Cycling Campaign has highlighted its concern.

But Greater Anglia insists its Sheffield stands are secure. It says: “Cambridge Cycle Point has been very popular since it opened in spring 2016. Sheffield stands were installed using a bolt-down method, which is used across the country. We have increased patrols at the Cycle Point to increase security at various times of the day. Cycle Point remains a safe, free, space for people to park their bikes and we are committed to keeping it in good condition for the thousands who use it every day.”

We would be interested to hear from any other readers whose bikes were stolen from the same facility.

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