When Canada’s second-largest bank set about becoming a “bank of the future,” it began to integrate innovative thinking across its entire operation. In 2014, when TD Bank Group launched the TD Lab at Communitech, Waterloo became a vital part of that transformation.

Four years later the concept of a “corporate innovation lab” is well-regarded and TD – an experienced player in this space – has learned some things about the power of harnessing technological disruption to meet the evolving needs of their consumers.

Here are three key lessons from TD Lab's first four years: