



UPDATE 3: Card Count, Force Score, and other issues By Topps Admin on 2019-01-14 22:35:00 UPDATE 3: We have corrected the Force Score issue and users should see their collection score returned to relatively normal levels. If you encounter any other issues please let us know.



UPDATE 2: All reported Card Count issues have been accounted for and corrected. If you encounter other issues of this nature please let us know.



UPDATE: Topps Admin here to provide some more context to this issue:



In order to reduce the amount of data that the app handles, and to help reduce server load, accounts that were inactive for +500 days have been "Archived" or moved to another server for storage. This is not an ongoing process, and it was conducted only once.



An unintended consequence of this process was the fluctuation of Card Counts on legendary/older inserts. To correct this, TOPPSVAULT was created as a place to store the cards of Archived users, until these users return to the app.



As an unintended side-effect, TOPPSVAULT caused user Force Scores to decrease, due to the comparative collection size and caliber. This is something we are working to correct.



Clarification Points:

1) TOPPSVAULT is a storage space for cards and as such these cards will never be used or re-purposed for any reason.



2) The Force Score issue is being worked on as we speak. We apologize for any frustration this situation may have caused.



3) Some of you may have noticed that certain Meld cards have increased their Card Count to pre-meld levels. This issue has been corrected and we are working to ensure that the Card Count is displaying correctly in-app.



4) When an Archived user returns to the app, their cards will be returned to their collection and removed from TOPPSVAULT. If there appear to be "duplicate" copies of certain cards, this is related to a card caching issue, and as such is not correct.



If you have any further questions or concerns please let us know in the comments below.



SWCT APP UPDATE NEWS: We are aware of the Trade Again and Crystal Store issues. We are working on an update to correct these. Please stay tuned for an update coming soon. Submit a Support Ticket Here