In order to streamline to process of addressing passenger grievances, Indian Railways has decided to launch a new app – MADAD (Mobile App for Desired Assistance During travel) – that will replace the existing methods used such as Twitter and Facebook, reports the Indian Express. The app can be used to file any complaint, including the quality of food, lack of hygiene in toilets and requests for emergency services.

Complaints filed using the app will directly be logged on a central server and be relayed to the concerned officials of the divisions in question, thereby speeding up the whole process. Passengers would able to track their complaints and the responses received.