COVID-19 : Extension of the suspension offer

In April 2020, the Autorité régionale de transport métropolitaine (ARTM) offered active customers the option to suspend their OPUS à l’année and OPUS & Cie subscriptions due to the public health emergency.

This offer included:

Payment, to be applied after the lifting of the state of emergency, of the value of the monthly fare subscription debited in March

Suspension of debits for the May and June 2020 fares

A first extension of the debit suspension to cover the July and August fares

In light of how the situation has developed, the ARTM is again extending its suspension offer. Eligible subscribers may suspend debits and the use of their fare subscriptions until the end of 2020, while retaining the advantages associated with their subscriptions.

Ouvrir la section: General description of the offer The debits normally scheduled for August 15, September 15, October 15, and November 15 (August to December fares) will be suspended.

Terms differ depending on the date the suspension was activated. For more details, refer to the offer terms below. The terms and conditions differ depending on your suspension start date. Refer to the terms and conditions of the offer below for more details. Close

Ouvrir la section: Offer eligibility This new suspension offer is reserved for active OPUS à l’année or OPUS & Cie subscribers who suspended their subscriptions before June 11, 2020, and whose subscriptions have not been reactivated since. This suspension extension offer does not apply to subscribers who did not suspend their subscriptions in spring 2020 or who have already reactivated their subscriptions. Close

Ouvrir la section: Terms of the offer For subscribers who suspended their subscriptions before April 13, 2020 The suspension will continue automatically.

The debits normally scheduled for August 15, September 15, October 15 and November 15 (September to December fares) will be suspended.

The payment debited in March 2020 will be applied to the January 2021 fare*.

This means that subscribers may start using their subscriptions again as of January 1, 2021.

Subscription debits will resume on December 15 for the January 2021 fare. *If a customer activated their suspension in April and asks to reactivate it before January 2021, their March debit will be applied to the first billable payment. Customers who decide to terminate their subscription contracts will not be able to recover the March 15 debit. For subscribers who suspended their subscription between April 14 and June 10, 2020 The suspension will continue automatically.

The debits normally scheduled for August 15, September 15, October 15 and November 15 (September to December fares) will be suspended.

This means that subscribers may start using their subscriptions again as of January 1, 2021.

Subscription debits will resume on December 15 for the January 2021 fare. No offer will be made retroactively for April to June 2020 to new customers who had not suspended their subscription before April 13, 2020. Texte important Note that if you reactivate your subscription, you will not be able to reactivate the suspension afterwards. Close

Ouvrir la section: Notice to Customers Providing false or misleading information to receive a fare reduction constitutes fraud and is subject to criminal prosecution. Customers who provide false or misleading information could have their OPUS card deactivated and will not be able to take advantage of the Offer. This Offer cannot be combined with any other fare offer. Close Ouvrir la section: FAQ Ouvrir la section: What does the subscription fare suspension offer include? Under this exceptional measure, no amount will be charged to your account for the months listed below, and you will retain the advantages associated with your subscription. For subscribers who suspended their subscriptions before April 13, 2020 The subscription will be suspended from April to December 2020.

The payment debited in March 2020 will be applied to the January 2021 fare.

Debits will resume on January 15, 2021, for the February 2021 fare. For subscribers who have suspended their subscription between April 14 and June 10, 2020 The subscription will be suspended from July to December 2020.

Debits will resume on December 15, 2020, for the January 2021 fare. Texte important Subscribers who suspended their subscription and still want to continue using public transit on an occasional basis during this suspension, are responsible for purchasing a valid transit fare. Ouvrir la section: What subscription programs are eligible? This offer applies to subscribers to the OPUS à l’année and OPUS & Cie programs (as well as exo’s OPUS+ and OPUS+ entreprise programs) who cannot use public transit due to the current state of health emergency. Monthly passes purchased from OPUS en ligne, a fare vending machine, an authorized retailer or a ticket agent are not eligible for this ARTM initiative. Ouvrir la section: Are reduced fare subscriptions also eligible for this offer? All customers subscribed to the OPUS à l’année or OPUS & Cie subscription programs who activated their suspensions before June 11, 2020, are eligible. Ouvrir la section: For which months will my subscription be suspended under this offer? Your subscription will be suspended up to and including the month of December 2020. See the terms and conditions in the following drop-down menu. Ouvrir la section: I requested the fare suspension, but I will have to start using public transit again soon. Can I reactivate and use my subscription? You may cancel your fare suspension through the subscription platform depending on your situation: For subscribers who suspended their subscriptions before April 13, 2020 you may cancel the suspension by the following dates: Until August 10 (inclusive) to cancel the suspension for August, September, October, November and December

Between August 11 and September 10 (inclusive) to cancel the suspension for September, October, November and December

Between September 11 and October 10 (inclusive) to cancel the suspension for October, November and December

Between October 11 and November 10 (inclusive) to cancel the suspension for November and December

Between November 11 and December 10 (inclusive) to cancel the suspension for December For subscribers who suspended their subscription between April 14 and June 10, 2020 you may cancel the suspension by the following dates: Until August 10 (inclusive) to cancel the suspension for September, October, November and December

Between August 11 and September 10 (inclusive) to cancel the suspension for October, November and December

Between September 11 and October 10 (inclusive) to cancel the suspension for November and December

Between October 11 and November 10 (inclusive) to cancel the suspension for December Ouvrir la section: Am I eligible for the Annual combo – save $59 promotion if I suspended my subscription? Yes, all OPUS à l’année and OPUS & Cie subscribers wanting to get a BIXI pass are eligible for the Annual combo – save $59 promotion. You can activate the promotion on the online platform or by phone at 514-333-9815. You will receive a promo code that you can use when you sign up online on BIXI’s website. Note that the BIXI - Summer Duo - 50% off offer does not apply to subscribers who have suspended their subscription under this offer. Ouvrir la section: If I suspended my subscription before April 13, can I be reimbursed for the March 15 debit? No. The payment debited on March 15 will not be reimbursed. It will be applied to your January 2021 fare. Ouvrir la section: Will I retain the advantages associated with my subscription if it is suspended? Yes, you will retain all the advantages associated with your subscriber profile, including Maestro, the loyalty fare and the BIXI - Annual combo - Save $59 promotion. Ouvrir la section: Can I keep using my subscription OPUS card to take public transit during the suspension? No, you cannot keep using your subscription OPUS card during the suspension, but Keep it, as you can resume using it once your subscription is reactivated. As your subscription is suspended, it is your responsibility to purchase another valid transit fare using a different OPUS card than the one provided to you for free with your subscription. You can also purchase some transit fares on L’Occasionnelle chip cards or magnetic fare cards. Ouvrir la section: How can I take advantage of this offer? You don't have to take any steps, the suspension will be extended automatically. Ouvrir la section: I am a subscriber via Communauto. Am I eligible for this offer? Yes. Communauto will provide you with the relevant information. Close

The ARTM reserves the right to modify, suspend or withdraw this fare offer without notice.

OPUS à l'année



OPUS à l'année is an annual subscription program valid in Montréal for the STM bus and métro network. It is available for monthly passes for full fare and reduced fare for 65 and over.

OPUS à l'année also means:

Automatic monthly payments.

A card that always ready to use.

It’s easy to cancel your subscription at any time.

Each month, it’s settled!

I want to subscribe to OPUS à l'année today!

Current Offer

Ouvrir la section: 2020 Loyalty fare You’ve already received “One month free”?:

You will automatically receive a Loyalty fare in 2020. Conditions 2020 Loyalty fare Valid for all full fare OPUS à l’année subscribers who have already benefited from the 1 exta month free promotion. Subscribers who meet all criteria will automatically qualify for the promotion. Offer applies to subscriptions that began no later than January 1, 2019. To qualify for this promotion, members cannot suspend or otherwise interrupt their annual subscription; if subscription is cancelled and member subscribes again, said member will be excluded from this promotion. This promotion can be combined, exclusively, with these reward programs: BIXI-BUS Habiter Montréal, if beneficiary does not receive a free month during same calendar year (2019) Subscribers who meet all criteria will receive a $5 discount each month on transit fares in effect in 2020. These conditions are in addition to the general conditions that apply to OPUS à l’année subscriptions. Close

Ouvrir la section: Annual duo: Save $59 Subscribe to BIXI and OPUS à l’année or OPUS & Cie and save $59. Visit the Annual duo page for details on this offer. Close

Make your life easier

Ouvrir la section: Regular fare The basic idea You subscribe

You receive your OPUS card at home pre-loaded with your monthly pass

You pay by monthly bank debits or charging it to your credit card until you terminate your subscription That’s all there is to it. The advantages Ouvrir la section: Automatic debits On the 12th day of the first month and the 15th day of each subsequent month, the cost of the monthly pass will be automatically debited to your bank account or credit card, whichever you choose.

Your monthly fares will automatically be loaded on your OPUS card. No need to think about it, no need for extra trips every month! Ouvrir la section: A free OPUS card and a guaranteed fare You'll receive a new OPUS card free of charge. Your card will be activated and ready for use from the very first day of the month your subscription begins. If you did not receive your OPUS card on the first day of the month, go to one of the STM customer service points to get a new card free of charge. Have you lost your card? No problem! As it is now registered. Go to a point of service with a photo ID. You will be given a new OPUS card charged with any fares remaining on the old card. You will pay only the cost of a new OPUS card. Ouvrir la section: Unsubscribing made easy Your subscription to the program remains in effect each month until you decide to terminate it. You cannot suspend your annual subscription. Once it is cancelled, you will lose all the benefits associated with your annual subscription. To cancel your subscription, you must inform us before the 10th day of the month in which you want it to end. For example, if you want to terminate your subscription on October 31, you must advise us before October 10. Ouvrir la section: Maestro status If you subscribed to the OPUS à l’année program for more than twelve months, you could be entitled to Maestro status and enjoy even more transit-related benefits. Consult the Maestro status benefits. Ouvrir la section: Combine BUS + MÉTRO + BIXI and save As a registered member of OPUS à l'année, take advantage of specially-designed offers.

When does your subscription begin? Subscribe before the 11th of the month to have your subscription begin the first of the following month. For example, If you subscribe on October 8, your subscription will begin on November 1.

If you subscribe on October 14, your subscription will begin on December 1. I want to subscribe to OPUS à l'année today! Close

Ouvrir la section: Reduced fare for 65 and older The basic idea You subscribe online.

Once your registration is completed, you print your confirmation email and go to a Customer Service Centre to obtain your photo ID OPUS card, which will be loaded with monthly passes. If you already have a photo ID OPUS card, you may choose to keep it (until its expiry date) or get a new card at the rate in force. In both cases, you will have to visit the Customer Service Centre to activate your subscription.

The first debit will be applied at the Customer Service Centre. Then you will pay each month by automatically debiting your bank account or your credit card, until you end your subscription. It’s that simple. The advantages Ouvrir la section: Automatic debits On the 12th day of the first month and the 15th day of each subsequent month, the cost of the monthly pass will be automatically debited to your bank account or credit card, whichever you choose.

Your monthly fares will automatically be loaded on your OPUS card. No need to think about it, no need for extra trips every month! Ouvrir la section: Guaranteed passes Have you lost your card? No problem! As it is now registered. Go to the Customer service centre or a point of service with a photo ID. You will be given a new OPUS card charged with any fares remaining on the old card. You will pay only the cost of a new OPUS card. Ouvrir la section: Unsubscribing made easy Your subscription to the program remains in effect each month until you decide to terminate it. You cannot suspend your annual subscription. Once it is cancelled, you will lose all the benefits associated with your annual subscription. To cancel your subscription, you must inform us before the 10th day of the month in which you want it to end. For example, if you want to terminate your subscription on October 31, you must advise us before October 10. Ouvrir la section: Combine BUS + MÉTRO + BIXI or COMMUNAUTO and save As a registered member of OPUS à l'année, take advantage of specially-designed offers. Texte important When will your subscription begin? After subscribing online and printing your confirmation email, visit a Customer Service Centre to obtain your photo ID OPUS card. For your subscription to be valid in the current month, visit the Customer Service Centre no later than the 10th day of the month. As of the 11th day, your subscription will be valid for the following month. For example: If you visit on October 10, your subscription will begin for the current month (October) or November 1, as you choose.

If you visit on October 11, your subscription will begin only on November 1. I want to subscribe to OPUS à l'année today! Close

See Terms and conditions

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Contact us

By email:

stm@fusiumsolutions.com

By phone:

514 333-9815

Monday to Friday, from 7 a.m. to 9 p.m.

Saturday and Sunday, from 9 a.m. to 4 p.m.

By mail:

Service aux abonnés -- OPUS à l'année

Fusium Solutions, a Division of Tootelo Innovation inc.

500, rue d'Avaugour, bureau 2500

Boucherville (Québec) J4B 0G6



Lost or damaged card

In the event of a lost or damaged card, go to the STM Customer service centre or one of its service points as soon as possible to have it replaced.



Upon presentation of personal identification and validation of your subscription, a new OPUS card will be issued in your name containing the monthly fare that was already on the lost or damaged card. You will be charged the replacement fee currently in effect.



To find out when the customer service centres are open.

Unsubscribing

Your subscription to the program will continue each month, until you decide to end it. You may terminate your subscription by giving advance notice by email to stm@fusiumsolutions.com, by phone to 514-333-9815 or via your online account.

Texte important A request for such cancellation received between the 11th day of the preceding month and the 10th day (inclusively) of the current month will take effect on the last day of that month.

For example: to cancel your subscription at December 31, your cancellation notification must be received by the STM between November 11 and December 10 inclusively. If the notice is received on December 11 or later, the subscription will end January 31.

Completed offers

Ouvrir la section: Get 1 month free - this offer is no longer valid This offer is no longer valid. Please read the terms and conditions below. Ouvrir la section: Terms and conditions 1) Applies to all OPUS à l’année regular fare subscribers except those registered in the Habiter Montréal program;

2) This offer does not apply to those who subscribed before December 12, 2017;

3) Those who subscribed on or after December 12, 2017 will automatically qualify for the promotional offer;

4) For this promotion, any computing of calendar months will exclude those prior to November 2018; 5) This promotional offer is valid for all subscriptions taking effect no later than January 1, 2019;

6) The subscription deadline to benefit from this offer is December 11, 2018;

7) This promotion can be combined exclusively with the following loyalty programs:

- BIXI-BUS

8) Anyone who subscribed for 11 consecutive months will receive the 12th month free;

9) These conditions are in addition to the general conditions applicable to OPUS à l’année subscriptions. Ouvrir la section: You registered but never received “One month free”? You were automatically register for the program as of November 1, 2017. If you continue to subscribe to the program for twelve consecutive months, the month of October 2019 will be free. Close

Ouvrir la section: 20% discount for graduates - this offer is no longer valid This offer is no longer valid. Please read the terms and conditions below. Ouvrir la section: Terms and conditions 1. Applicable to regular fare OPUS à l’année subscriptions;

2. Valid only for customers whose right to a reduced fare ends in 2018;

3. Offer valid for subscriptions beginning on January 1, 2019, at the latest;

4. The registration deadline for this special offer is December 11, 2018;

5. This offer cannot be combined with any other offer;

6. Eligible subscribers will receive a 20% discount on their subscription;

7. The discount will be applied monthly;

8. These conditions are in addition to the general conditions applicable to OPUS à l’année subscriptions. Close

A subscription to OPUS à l’année is not right for you?

We have another solution to make it easier for you. The OPUS en ligne service lets your buy your fare cards without having to set foot outside.

Find out more.