Q: How do I access the Giants Ballpark Pass?

A: The Giants Ballpark Pass is a mobile-only program integrated with the MLB Ballpark app and is only supported on iPhone and Android phones.

Note - iPhone requires iOS 11.0 and later. Android requires 5.0 and later

Q: Does my Giants Ballpark Pass include an assigned seat?

A: The Giants Ballpark Pass grants you access to the ballpark and does not include a seat.

Q: What areas of the ballpark can I access with the Giants Ballpark Pass?

A: Giants Ballpark Pass holders have access to all public areas of the ballpark: The Waterfront, The Garden, Sierra Nevada Pale Ale Plaza, concession stands and designated standing room locations along the Promenade and View Levels. The Giants Ballpark Pass does not include a seat.

Q: How do I access my Giants Ballpark Pass for entry to the ballpark?

A: Approximately 3 hours before first pitch, activate your Giants Ballpark Pass via text message. Access your pass via Wallet in the bottom menu of the MLB Ballpark app. Tap the game you're attending and View to access the barcode.

Q: Can I upgrade my Giants Ballpark Pass to a specific seat?

A: Subject to availability, seat upgrades will be offered for an additional fee within the MLB Ballpark app via the Upgrades & Memories icon on the Team Page.

Q: Can I sell my Giants Ballpark Pass for games that I do not attend?

A: The Giants Ballpark Pass is non-transferable. Resale of tickets is strictly prohibited

Q: Can I share my Giants Ballpark Pass with someone else?

A: The Giants Ballpark Pass is non-transferable and must be managed on the smartphone of the person who purchased the pass.

Q: How do I cancel my Giants Ballpark Pass?

A: You may opt-out of your monthly subscription of the Giants Ballpark Pass by emailing [email protected] by the following dates for cancellation to take effect on the last day of that month: