Job Vacancy Number: 3413837 | All on-campus jobs can be Federal Work-Study jobs





Position Overview:





The Student Technology Center is currently hiring for Summer and Fall 2020. The STC assists students, faculty, and staff with a variety of technology issues, including Blackboard Learn, troubleshooting wireless and wired internet connections on ResNet, G Suite for Education, and PeopleSoft/LOUIE over the phone, in-person, through email, and using remote assistance tools.





Support is provided 24x7 during the fall and spring semesters. Applicants will be expected to arrive on campus and work the week before classes start, and work through finals week. Student Techs will be expected to attend periodic training sessions.





This is a customer service position—your interpersonal skills will weigh as heavily as your technical ability in our consideration.





Minimum Qualifications:





Must be an active NAU student (i.e. enrolled in classes and degree- or certification-seeking)





Federal Work-Study (FWS) Eligible students are encouraged to apply.





Knowledge, Skills, and Abilities:





Excellent written and verbal communication skills

Interest in learning and using new technology

Experience in customer service with a professional and courteous demeanor

Attention to details, especially related to support processes and procedures

Ability to quickly absorb knowledge about a wide variety of technical topics

Experience providing technical support over the phone or in person

Knowledge of modern Windows and Mac operating systems

Familiarity with mobile devices

Ability to work collaboratively

Ability to thrive in a constantly evolving, fast-paced environment





Equal Employment Opportunity



