We’ve taken the time to understand experiences, behaviours and priorities of the Victorian public so that we provide a tailored train fleet that is focussed on the customer experience.

Feedback from a range of passenger groups, train drivers, the network operator Metro Trains Melbourne and other stakeholders was sought during 2017 as part of the design process.

Input from stakeholders and passenger groups was considered as part of the range of features, including: type, location and colour of priority seating; type and location of grab handles; use of tactile lettering and colour of surfaces; and emergency egress amongst others.