It's a hot summer day and Lacey Guyton was leaving her grandparents' home in Waterford, Michigan, when the unthinkable happened. Lacey had safely secured her 2-month-old daughter in car when the automatic locks malfunctioned and trapped her daughter in the car.

Lacey's wireless key fob was in her diaper bag in the back of the car when the doors locked. The doors on the vehicle are supposed to unlock when touching the door handle if the keys are in the car. But they weren't.

Panicking, Lacey took a piece of concrete and attempted to break the window, but was unable. She tried a crowbar next, but still no luck. That's when she called 911.

When the dispatcher heard Lacey's trouble she told her that they did not dispatch police to unlock car doors and that she would transfer her to a tow service. That's when Lacey noticed that her daughter was beginning to cry.

She called 911 again and explained the situation again and asked for an officer or firefighter to come break her window so she could retrieve the child, but again the dispatcher said they do not send emergency vehicles to unlock car doors.

Lacey noticed that her daughter had stopped crying and had began to close her eyes. That's when she knew she had to do something soon and started to try to break the rear window. After several strikes she eventually was able to break the window and crawl past the broken glass to save her daughter.

Her daughter had no serious injuries and was cooled off inside the grandparents' house after she was rescued. Waterford Police are saying that this was the fault of the dispatcher and it is not 911 policy to refuse police help in situations like these. The police also said that the dispatcher told no one of the calls, because if they did, police would have been dispatched right away.