Title: Usability study for mobile banking applications

About: You are invited to take part in an academic research study. This is a voluntary study, by taking part you give your consent to be included in the study. Before you decide whether you would like to take part it is important that you understand why the research is being done and what it would involve.

Purpose: The research study is part of a student’s dissertation for a Masters in Computer Science from City, University of London. The research study has 3 parts; part 1 is a questionnaire, part 2 is a demonstration for a mobile banking application, part 3 is a questionnaire. The full study will take approximately 45 minutes of your time.

Why have I been invited? People have been included as a result of their reply to posts to participate in the study. Your participation is voluntary, by including your email in the questionnaires you give your consent to be included in the study.

Taking part: It is up to you to decide whether or not to take part. If you do decide to take part, you will be asked to give your email as a sign of consent when answering the two questionnaires. If you decide to take part you are still free to withdraw at any time. Participants can avoid answering questions which are felt to be too personal or intrusive. Participants must be 18 years and older to take part. This study aims to collect data from adults only to maintain ethical research standards.

What do I have to do? Part 1 – fill out the questionnaire and include your email as a sign of your consent to take part. Part 2 – click through the mobile banking application demonstration. Part 3 – fill out the questionnaire and include your email as a sign of your consent to take part.

Begin the research study:

Part 1: Fill out the questionnaire and include your email as a sign of your consent to take part. This questionnaire link will open in a new window, click this link to take part.

Part 2: Click through the mobile banking app. This app is a demonstration, you will not be required to use any personal details. You can click through a demonstration login process, and a demonstration to pay a contact. The fields for the ‘pay a contact’ will fill with demonstration details when you click on the fields. These are demonstration details, you are not required to fill out any information. Click this link to view the banking app demonstration, this will open in a new window.

Part 3: Fill out the questionnaire and include your email as a sign of your consent to take part. This questionnaire link will open in a new window, click this link to take part.

This research study aims to meet ethical standards for research within an academic setting. If you have any further questions please contact the researcher on researchstudy429@gmail.com. If your query about this study is not answered by the researcher you may contact anna.ramberg.1@city.ac.uk.