The IG cites poor management at the agency. "When we asked them why is there so much overtime, one set of managers said, 'We don't have enough employees,' he recalls. "So we asked them, 'How many employees do you need?' And they told us, 'We don't know.' Another manager said, 'We need more trucks, that's why we need overtime.' 'Well how many do you need?' 'Well, I don't know how many we need.' So this is some kind of shadow game or something."