Special Information Regarding COVID-19 We are doing our best to operate as closely to "business as usual" as we possibly can. With that said, we are a (very) small and (currently) home-based business, so we've had to make some adjustments to keep things operating with as little interruption as possible while working on a limited schedule, and with an even more limited staff than usual. Our local school district has closed schools through October, 2020. This means that I'll have a school-aged child at home with me during the day, and our "work hours" need to be adjusted, causing workflow interruptions. Orders are taking a bit of extra time to ship. We are currently experiencing delays with some of our supply shipments. As a result, processing times may be temporarily impacted. We ask for your understanding in the event that things temporarily slow down a bit while we wait for delayed supply & component deliveries. Replies to messages and emails may be delayed. Due to workflow changes & limited staff, it might take me a little bit longer to read and reply to messages. I apologize for any inconvenience. If you've sent an email and have not received a response after 5 business days, please do not hesitate to send another message (or reach out via DM on one of our social channels) -- due to the volume of messages we receive, and the current scheduling adjustments we've had to make I do occasionally miss an email (I'm so sorry!); rest assured I don't want anyone to feel left out or forgotten, so don't hesitate to reach out if you need assistance :) USPS delivery schedules are currently delayed. Once your order is shipped, it might take a little bit longer than usual to reach you due to nationwide carrier slowdowns. This is true for domestic First Class and Priority shipments (which may take an extra ~3-5 days on average to reach you) as well as International mail, which may face more significant delays as a result of fewer outbound International flights at this time, as well as significant backlogs at most US Customs facilities. You might also notice inconsistent, missing, or sporadic tracking scans for many packages. Unfortunately this is currently normal and expected for a majority of USPS packages. I'm so sorry! Free Samples are temporarily unavailable. While we always do our best to include free samples whenever possible, we regret that supply chain delays and component shortages mean that we are not currently able to include them in most order batches. We will instead be including stickers or other fun surprises as available :) Let's all be excellent to each other (from a safe distance!!) & we'll get through this. Wash those hands, friends! Claire

Sixteen92 Head Witch