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Shopping centre security staff held a homeless man against a wall while he yelled that his arm was broken.

Footage of the incident shows the man pinned to a wall by at least three security staff as he shouts out in apparent pain.

As the man is forced to the ground, another security person deliberately blocks the camera and claims the homeless man is drunk and aggressive.

Shopper Chelsey Charlotte was so disturbed by what she saw at the intu Lakeside in West Thurrock, Essex, on December 13 she started filming.

Chelsey claims the man asked security staff to let him warm up before he moved on.

The 23-year-old from South Ockendon, Essex wrote: “Poor man is homeless, trying to keep warm under the bus shelters in Lakeside, dragging the poor man around just because he didn’t move."

(Image: Chelsey Charlotte/Deadline News)

She added: “Not enough respect goes to these homeless people, knowing how hard it’s getting this year round. Me and Janey Amanda put £5 each in his bag, so hopefully he sees it and gets some food.”

In the video, the man is pinned against a brick wall beside the bus shelter where he was sitting.

He can be heard saying: "Where is my stuff?”

He then screams in pain as he says: “You've broken me arm, you've broken me arm, you've broken me arm."

One member of staff can be heard saying: “You better start calming down and listening to us.”

(Image: Chelsey Charlotte/Deadline News)

A passer by can be heard questioning what the staff are doing, asking: “What exactly has he done that has been so terrible? It is freezing cold.”

The members of intu staff then persist in asking the man to stand up as the three of them continue to force him against the brick wall.

One member of staff then approaches Chelsey and says: “Are you filming? You need to stop, they've got their body cams on. He is just intoxicated but he is being aggressive.”

Chelsey also posted a picture of the man lying on the ground with two members of staff crouched beside him.

One of them can be seen holding onto his arm.

(Image: Chelsey Charlotte/Deadline News)

Speaking today, Chelsey said: “I was just out doing Christmas shopping if I’m honest with my sister-in-law, and was absolutely shocked on what we both saw.

“I’ve actually seen him a few times as I’ve lived here all my life, I’m not the type to speak up but when I see what was happening, I was shocked.

“Before I started recording they were shouting in his face. All he said before the camera was turned on was, ‘I’m cold let me just get warm and I’ll move’.

“This time of year especially is very hard for the homeless, he’s not one of those that leaves his house with a dog and beg for money - he’s genuinely homeless. It’s cold outside, it’s coming up to Christmas.

(Image: Chelsey Charlotte/Deadline News)

“I think the way security in intu lakeside was not appropriate and in my opinion I feel like they were bullying him because they thought they could do whatever they wanted because they are security.

"He wasn’t doing anything wrong at all. I was there, and they told me to stop filming which I did.”

During the night before the video was taken, temperatures in the area fell to zero degrees centigrade.

An intu spokesman confirmed their staff had been involved in an incident at intu Lakeside in the afternoon of Friday 13th December.

He said: “We expect our security team to act professionally and follow the correct procedures when handling incidents such as these, which they did on this occasion.

“We are continuing to work alongside Essex Police on this matter and therefore are unable to provide any further comment.”

Essex Police said a man had been arrested and then "dearrested" and told he "faces no further action due to a lack of evidence".