As HAT.Exchange development continues and our product release gets closer, we’re working hard to put certain operational protocols in place that will ensure a positive experience for our users when they interact with the company. An essential part of this process for any software provider is its technical support, and that’s why we’re going to be implementing a Ticketed Service Desk for all support requests, while moving away from the “live support” we’ve been offering on an informal basis in our Telegram channel.

Users who are having an issue with our Mobile or Desktop Applications, User Registration, or User Account Verification (UAV/KYC), will now visit this page, register with the same email address you use to login to the desktop or mobile app, select the appropriate Department and Product from the menu, describe the issue, and submit the new support ticket.

Users can view and manage their open support tickets by visiting the “My Tickets” page, which will always be accessible in the confirmation email and any replies sent by the system.

Submit Ticket: https://www.blog.hat.exchange/submit-ticket/

My Tickets: https://www.blog.hat.exchange/my-tickets/