Cold Blue made a post over on the forums today announcing a few changes to the support structure

Greetings! On Monday, June 6th we will be expanding our online and in-game support services as part of our efforts to provide speedier and higher quality responses to help requests. As a result, phone support will no longer be available for Dungeons and Dragons Online. For account and billing related issues you can continue to contact us online via http://support.turbine.com. To request assistance from within the game, simply click the ‘New Ticket’ button on the Help Panel. Thank you!

Coldblue

So, is this a sign of doom? Or just a money saving move? Only time will tell.

I do hope that the phone support staff, will get moved over to the email support team at least.

This change also effects LOTRO as well.