Frequently Asked Questions

IF I SIGN UP TODAY, WHEN WILL I RECEIVE MY FIRST BOX?

Your first box will begin processing within 24 hours after your order is placed. On average, your box will ship out of our facility within 2-4 business days. Once shipped, your box will take approximately 3-10 business days to arrive at your door depending on the location.

CAN I CHANGE MY BOX TYPE PART WAY THROUGH MY SUBSCRIPTION?

Absolutely! We want your Lillypost boxes to grow with your little one. If you would like to change your box type, please contact us at [email protected] at least 48 hours before your box’s scheduled date and we’d be happy to make the change.

CAN I CHANGE THE FREQUENCY OF MY BOXES?

Yes! The boxes default to monthly shipments; however, you have the ability to change your box frequency within the My Subscriptions page under your account after you checkout. Our customer service team is also available to make subscription changes if you would like some help.

HOW DO I CANCEL MY SUBSCRIPTION?

Although we would be sad to see you go, you can easily cancel your subscription within the My Subscriptions page under your account. Even after your subscription is cancelled, if you want to start receiving boxes again, you can go back into your subscription and reactivate at any time.