Everyone gets a flat here and there, it's bound to happen to each and every driver. Normally, you can call AAA if you have that, a tow company through your insurance plan, or sometimes the dealer has a "highway assistance" plan where they will only tow back to their dealership for a higher price. Either way, you are usually covered. Not this guy.


Reddit user /u/jwsimmons had a flat tire in his Tesla Model S. First, he tried fixing it himself with a quick-repair kit, but it didn't work. He called his insurance company for tow. Whatever tow agency is partnered with his insurance said that they would not be able to tow a Tesla.

The only logical answer I could think of for their denial was that they are not covered for such a high-priced vehicle and it would be up to the driver to find a company that would. He decided to call up Tesla, and according to him, in 15 minutes there was a tow truck there. They didn't tow his car; rather they gave him a loaner spare to use while his tire is repaired.


So, kudos to great customer service Tesla. On a side note, what will they be doing with the P85D and Model X? If there is enough wear on the tires, swapping just one tire could cause some differential issues. I contacted Tesla and asked them this, but they have not responded as of yet.

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