Our Return Policies

Do not complete your manufacturer's warranty cards until you have read this information completely and understand how it will effect your return!

Roberts Camera and UsedPhotoPro

If your item was purchased on robertsplace.co, please see below for separate return policy information

At Roberts Camera and UsedPhotoPro we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 14-day Hassle Free Return Policy. If you would like to return your purchase within fourteen (14) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.

All returned merchandise purchased from Roberts Camera must be accompanied by a sales receipt and be returned within 14 days of purchase.

Items that were purchased in NEW CONDITION must be returned be in the same NEW condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund. If an item is returned that was used or is deemed to no longer be in new condition, a full refund will not be granted. The item may incur a restocking charge or may need to be sold to us as a used item.

All used items over $1500.00 are subject to a 15% restocking fee.

Roberts and UsedPhotoPro reserve the right to charge a 10%-20% restocking fee for any item being returned to us for any reason other than manufacturer or product defect. This restocking fee will not be applied in most instances, but may be applied at our discretion in the event of frequent and excessive returns or other activity that does not comply with our business practices.

This restocking fee will not be applied in most instances, but may be applied at our discretion in the event of frequent and excessive returns or other activity that does not comply with our business practices. No refunds or exchanges on special order merchandise.

All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.

Merchandise purchased 'As Is' may not be returned for any reason.

may not be returned for any reason. After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Roberts Camera will happily mediate this process for you. If you so desire, see our Repair Policies below for more details.

After 14 days, merchandise cannot be returned to Roberts as new stock.

After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value. To request a quote on the value of your used gear, please click here

Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no returns, refunds or exchanges on these items.

Drones: No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com.

No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com. Printers: No returns on printers unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item.

No returns on printers unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. If an item is returned to Roberts due to a product defect or a Roberts' error, Roberts will cover the cost of the return shipping. If you are returning your product due to a customer error (i.e. you ordered an item not compatible with your gear) or you decide you do not want the item after all, you will be responsible for the cost of the return shipping to Roberts. This shipping cost will be deducted from your return credit.

We are not responsible for lost, stolen or damaged items shipping to Roberts Camera/UsedPhotoPro. All packages must be shipped prepaid. Roberts/UsedPhotoPro will not accept packages shipped COD. Please be sure to insure any package that you are sending to Roberts/UsedPhotoPro and keep a list of serial numbers for your records.

Roberts Place Return Policy

When purchasing an item on robertsplace.co we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 30 day Hassle Free Return Policy. If you would like to return your purchase within thirty (30) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.

All returned merchandise must be accompanied by a sales receipt and be returned within 30 days of purchase.

of purchase. All items over $1500.00 are subject to a 15% restocking fee.

No refunds or exchanges on special order merchandise.

All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.

Merchandise purchased 'As Is' may not be returned for any reason.

may not be returned for any reason. After 30 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced.

After 30 days, merchandise cannot be returned to Roberts Place as new stock.

Initiate a Return

If there are any questions or problems with your order, please feel free to contact your salesperson or the following web services departments directly, as we will work to get you completely taken care of:

If your product was ordered via robertscamera.com - please contact us at 1-800-726-5544 or [email protected] to process your return

- please contact us at 1-800-726-5544 or [email protected] to process your return If your product was ordered via usedphotopro.com or our eBay store - please contact us at 317-917-7055 or [email protected] to process your return

or our store - please contact us at 317-917-7055 or [email protected] to process your return If your product was purchased on robertsplace.co , please contact us at 317-426-0561 or via [email protected]

, please contact us at 317-426-0561 or via [email protected] If your product was ordered via Amazon , please initiate a return request from your order in your Amazon account history. Returns may not be initiated outside of Amazon for orders placed via Amazon.com.

, please initiate a return request from your order in your Amazon account history. Returns may not be initiated outside of Amazon for orders placed via Amazon.com. If you have a product that you need to return due to initial defect or otherwise, please call us at 1-800-726-5544 to obtain a Return Authorization Number (RA#). If an RA# is not obtained, it may delay any credits or replacements requested.

Holiday Gifts

We know that during the holiday season, you might be purchasing some gifts that cannot always be properly tested out within our standard 14 day return policy. That is why during the holiday season we offer an extended return policy for your convenience! For any purchase made between Thanksgiving and Christmas Eve, please indicate in the gift message area that your purchase is a gift. This will qualify you to return any purchase made during the holiday season NO LATER THAN JANUARY 10th. Your item must be in the same condition that is was received and be returned with the receipt as well as the original packaging to receive a full refund. After January 10th, merchandise cannot be returned to Roberts as new stock. All other return policies apply.