When Michael Koffman showed up with tickets he said he had bought through Ticketmaster and had mistakenly printed out at home, he and a friend were sent to the customer service window, where they were given two hard-stock tickets. His friend went into the stadium, but Koffman’s ticket was rejected by the scanner, so he had to go back to customer service.

“It ultimately worked, but I was frustrated,” Koffman said. “I didn’t feel like I did anything wrong.”

Goodrich, who had trouble getting into the Stadium for the game against the Royals last month, said a friend had invited him to the game and had forwarded him a mobile ticket via email. To open it, he said, he had to open a Ticketmaster account, which required him to supply credit card and contact information.

This bothered him, Goodrich said in a phone interview, because the day after he attended the game, he received a call from a Yankees sales representative who wanted to sell him tickets.

“I find it ridiculous that I can’t print tickets,” said Goodrich, an executive at an audiovisual company. “Let’s say I’ve got tickets and I can’t go. In the past, I’d say to one of the guys at work, ‘Here, Joe, take your girlfriend to the game.’ Now, I’ve got to transfer it. Some of my employees don’t have credit cards.”

Dan Matwey had a little more patience than some of the Yankees fans. He was visiting last month from Toronto and had bought tickets to see his hometown Blue Jays play the Yankees. He stood in three lines and waited 45 minutes before the problem with his mobile ticket was resolved.

“Other than that, I love New York,” said Matwey, who added with a wink that he at least had company as he stood in line. “It’s good to know I’m not discriminated against. It’s not just being from Canada.”