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T-Mobile is a telecom company. T-Mobile was founded in 1995 and the name comes from the word ‘DeTeMobil’. The company can be traced back to 1985 in Bonn under the name ‘C-Netz’. Now the company is one of the most widespread mobile network providers in the world operating in more than 10 different countries including the US, the UK and European countries. In 2009 they announced along with Orange that they would be forming a new network calling EE. EE is now one of the largest network providers with the fastest 4G speeds.

T-Mobile Customer Services numbers:

T-Mobile Department Opening Hours Customer Services Monday to Friday

8.30 – 21.00

Weekends

10.00 – 18.00 Tariffs Monday to Friday

8.30 – 21.00

Weekends

10.00 – 18.00 T-Mobile Account Monday to Friday

8.30 – 21.00

Weekends

10.00 – 18.00 Contract Cancellations Monday to Friday

8.30 – 21.00

Weekends

10.00 – 18.00 Upgrades Monday to Friday

8.30 – 21.00

Weekends

10.00 – 18.00 Complaints Monday to Friday

8.30 – 21.00

Weekends

10.00 – 18.00

T-Mobile Customer Services

You can get in touch with the T-Mobile customer services team for a number of reasons such as if you need help with your account or billing, you would like to know about the internet services they offer, you’re going on holiday abroad and would like to know more about using your phone in a different country, you need a PAC code to unlock your mobile, you’re having problems with your mobile, you want to know more about their promotions or you want to know more about the services offered by T-Mobile.

T-Mobile Tariffs

Now that Orange and T-Mobile have joined to create EE all contracts will now be with EE but you can access a T-Mobile price plan which allows you to access previous contracts offered by T-mobile. If you’re already with T-Mobile your contract will not have changed but when you’re due an upgrade you will automatically be switched over to EE. You can look through the different plans and offers on the EE website, there is a ‘T-Mobile powered by EE’ area that shows you all T-Mobile offers. T-Mobile offers pay as you go, pay monthly and SIM only contracts as well as all the recent mobiles on the market. If you would like to know more about the EE switch over and how it will affect your current or future contracts please get in touch with the T-Mobile customer services team.

T-Mobile Account Help

Previously you would access your online T-Mobile account on the T-Mobile website but now you need to go to the EE website and select the My T-Mobile portal. It will take you to the login page where you need to enter your username and password. Having a T-Mobile account makes your life more convenient as you can manage your account quickly and easily, you can track your usage, you can change your details easily, you can check and pay your bills online and you can even upgrade to 4GEE. If you’re having problems with your account or using your account you can get in touch with the account helpline.

Cancelling Your T-Mobile Contract

T-Mobile contracts do not end until you upgrade or cancel them yourself, even if the minimum term is over you will continue to pay for the contract and be given the plan perks until you end it yourself. If you still have time left on your contract but you’re not happy with the services T-Mobile or EE are providing you with you can terminate your contract and switch mobile provider. If you want to do this you will need to pay for the rest of months left on your contract up front, you can find out what that cost is by calling the T-Mobile cancellation number. If you want to keep your number you will need to request a PAC code from T-Mobile when you cancel your contract, when you receive this if it is not used within a set amount of time it will expire. To request a PAC code you can also the cancellation number.

T-Mobile Upgrades

If your mobile contract with T-Mobile has ended you are entitled to upgrade your mobile and contract. If your contract has not finished but you would like to upgrade your phone you will need to pay off the rest of the months in your contract, to find out how much this is you can get in touch with the T-Mobile customer services team. When you are upgrading your mobile you can choose a new phone model as well as new perks and benefits on your contract. As T-Mobile is now with EE all new contract will be with EE, this does not change your old contract but you will be able to access quicker 4G and better quality signal.

T-Mobile Complaints

If you’re unhappy with the services T-Mobile is providing you can get in touch with the T-Mobile Complaints team. If you feel you’re being overcharged for the services, your signal is not working, you’re unhappy with how EE has taken over T-Mobile, you feel you were treated badly or given bad advice by a T-Mobile member of staff or you’re unhappy about another aspect of the company or the services they’re providing you should get in touch with the complaints team.