What is the Amazon Trade-In program?

The Amazon Trade-In program allows customers to receive an Amazon.com Gift Card in exchange for thousands of eligible items including Amazon devices, video games, and more. The process is easy and convenient with an immediate offer and free shipping.

What Echo devices are eligible to be traded in?

You can trade in: Echo Dot (2nd Generation), Amazon Echo (1st Generation), Echo Tap, Echo Show, Echo Dot (3rd Generation), Echo (2nd Generation, and Echo Dot Kids Edition. Echo Plus (1st Generation) is not eligible to be traded at this time. See the full list you can trade in here.

What Echo devices are eligible to be upgraded to?

You can upgrade to Echo Buds – Wireless earbuds, Echo Dot (3rd Generation), All-new Echo (3rd Generation), Echo Show 5, Echo Show (2nd Generation), or Echo Show 8. See the list of eligible devices above under "Already traded in?" Other Echo devices are not eligible to be upgraded to at this time.

How long will it take to receive payment once I trade in my item?

Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account

Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account. Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance.

Instant Payment may be offered on eligible trade-ins. If your submission is eligible for and you choose to participate in Instant Payment for your trade-in items, you will receive Amazon.com Gift Card(s) in the amount of the trade-in value at the time you initiate a trade-in.

What condition do my items need to be in?

In general, all items you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting our Electronics Eligibility Criteria page.