Vodafone - When will you start taking customer privacy seriously?

Vodafone India and PAYBACK India - Do you guys have no sense at all?

First you share my information (Name, Phone Number, Email, Physical address, Plan) with Payback without my consent.



This morning I received a ‘brand new’

As a customer, I demand an explanation to this. Just remember that MNP is easy and painless now and business consumers wouldn’t think twice before switching if you continue your BS. Dear Vodafone India , we need to talk.This morning I received a ‘brand new’ PAYBACK India card in my mail. I don’t remember ever asking for one. It is not even a 'Vodafone’ card but a card from a company that has nothing to do with your business or helps you serve me better. By number is already in the DNC registry, something you should already know. You can’t just go on selling my personal information to other companies without consent.As a customer, I demand an explanation to this. Just remember that MNP is easy and painless now and business consumers wouldn’t think twice before switching if you continue your BS.





After talking to three different managers over the last week and spending hours of my time explaining how you guys are talking customer information lightly, I get an email yesterday which states that I have been opted-out from the Payback program.

This morning I get another mail from the Payback team asking for my “Opinion”. What this means is that my details were never removed from the payback database.

Guys, stop bullshitting your customers.



Now I seriously want to go to consumer court to fight this out. People with relevant experience, please guide.

