On Nov. 20, LaVerna made a list and kept a copy. The note said: "Windows in front do not lock; faucet leaks; hole in the wall; bedroom ceiling leaks; wall is separating." She also said that her bedroom floor had holes big enough she could see into the first-floor resident's kitchen, and and that she was hearing what sounded like animals in the ceiling (a family of raccoons was living in the vacant house next door, she said.)