We know that PSPS is very disruptive and you need as much warning as possible.

Help us reach you

We use the contact information associated with your PG&E account to reach you. So, as a first step to keep you and your family safe, please make sure we have your correct email address, landline number and mobile number.

Not a PG&E account holder? Sign up for ZIP Code alerts

If your landlord or property manager is the PG&E account holder for your address, they will receive notifications on your behalf. We encourage you to contact them to confirm they know how to reach you. Or, sign up to receive PSPS ZIP Code Alerts for non-account holders directly from PG&E by calling 1-877-9000-PGE or texting “ENROLL” to 97633. These notifications are not address-specific as they are only based on the ZIP Code provided. More information about the tool is available at pge.com/pspszipcodealerts.

How you'll be notified

We will attempt to contact you through automated calls, texts and emails. We will do our best to give you as much notice as possible. This year, we are updating our customer alerts about PSPS events to provide more detail earlier – including estimated time of restoration – about what to expect during PSPS events. We will also use pge.com and social media channels, and we will keep local news and radio outlets informed and updated.

Timing of notifications

If we need to turn off your power for safety, we aim to provide advance notifications in three phases:

Advance notification (when possible) Two days before electricity is turned off

One day before electricity is turned off

Just before electricity is turned off During the public safety outage Once power has been restored NOTE: Due to the focus on safety, the shutoff notification will be sent at any time, day or night. We will aim to send all other notifications between 8 a.m. and 9 p.m. However, severe weather threats can change quickly, and there may be some instances when notifications may be sent outside of those hours.

Assistance in other languages

If you need help to understand our alerts and notifications in languages other than English, please call the following numbers for assistance and indicate you would like translation services: