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As Canada Post strikes continue, the Ontario Cannabis Store is refusing to say when it will implement a so-called “contingency plan” to get pot to consumers.

That’s despite hundreds of people complaining online that their orders have been stalled or cancelled altogether in the week since legalization.

READ MORE: Ontario Cannabis Store says it had 100,000 online sales in first 24 hours of legalization

Cannabis became legal in Canada on Oct. 17 with provinces and territories launching a range of models using either retail or online stores, or both.

In Ontario, private stores will not open until April 2019 and in the meantime, the Ontario Cannabis Store is the only legal retailer for cannabis in the province.

READ MORE: As Canada Post prepares to strike, Ontario Cannabis Store considering alternatives to meet demands

But in the week since legalization, hundreds of Ontario consumers have taken to social media to complain the online retailer has failed to meet its promised one- to three-day delivery window, cancelled orders without notice and is failing to give any information to consumers about how they plan to deal with the ongoing Canada Post strike.

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And as of Wednesday, its customer service hotline is also out of service “due to circumstances beyond our control.”

Quite the understatement. Gong show. “Some people really don't like the Ontario Cannabis Store.” https://t.co/hkthk2faeg — Iain Montgomery (@iain_monty) October 24, 2018

Ontario Cannabis Store hit with complaints about slow delivery, wrong shipments. OCS rep says they were hoping customers would be too high to notice. — 22Minutes (@22_Minutes) October 23, 2018

In a statement released Tuesday afternoon, the Ontario Cannabis Store said it has processed 100,000 orders so far.

That’s roughly the same amount it had previously said had been placed by consumers over the first 24 hours of legalization.

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“We ask for and appreciate the public’s patience as OCS continues to process orders as quickly as possible as this new business takes hold in Ontario,” said Patrick Ford, president of the corporation, in the statement.

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READ MORE: Can the Conservatives reverse cannabis legalization?

His statement also cited “unbelievably high demand and complications related to rotating strikes at Canada Post” as being to blame for “longer-than-expected delivery times.”

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Consumers fed up with what they described as a lack of communication and preparation on the part of the Ontario Cannabis Store weren’t satisfied with that response.

What happened to the backup plan? — James M (@jsmyyz) October 23, 2018

The order will be fulfilled, right @VictorFedeli ? You’re quoted by @CP24 saying that @ONCannabisStore orders would be properly fulfilled even if @canadapostcorp goes on strike. Please invoke your Plan B or notify all of us of our compensation for thousands of late deliveries. — Stitchy (@Stitchy6) October 23, 2018

It sounds like we are IN the events necessary for this contingency plan already given your own description pic.twitter.com/G3eCBdQC3y — Curtis Mossman (@curtismossman) October 24, 2018

Spent an hour and a half on hold before giving up. There should be notification emails sent to orders which have been cancelled. The customer service is completely unacceptable. Waiting for a shipment is one thing, but no follow up what so ever is another. — MisterMcNelson (@MisterMcNelson) October 23, 2018

How many orders have been cancelled? I haven’t been told anything, and credit card no long shows the charge. Only government could screw this up this hard. — That Guy (@ThatGuy30753208) October 23, 2018

You cancelled my order. You gave no indication. You sent a confirmation and you stopped. Explain how you intend to deliver my goods now? — Chawnsy (@chawnsy) October 24, 2018

And although the statement reiterated a pledge from the retailer that it has a backup plan to deal with the Canada Post strike, the Ontario Cannabis Store has so far refused to say what it is or when it will be put in place.

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“OCS has a contingency plan in the event orders cannot be fulfilled due to the ongoing labour dispute at Canada Post, and will provide details at such time it would become necessary to put this plan into action.” the statement read.

Global News asked a spokesperson for the Ontario Cannabis Store for clearer details about when it will put the contingency plan in place.

So far, no response has been given.