UPDATE: 3/16/2017 6:10PM CENTRAL TIME

Hello tankers,

First, we would like to apologize to all players affected by the tank crew bug issue that was introduced in Update 3.6.

We updated the Tank Crew Bug forum post with some information as to where we are in the fixing stages (information here).

Since a database fix would take longer than we would like, we are going to give each affected player the gold for the transfer for each affected crew as well as 2 days of premium.

We will be pulling the data of all affected users and it process it tomorrow.

Please contact me or MaxChaos24 if you have any questions.

Thanks and roll out!

Please note: The process to invoice the compensation is lengthy. Please be patient if you have not yet received compensation and you were affected by the issue.

If you believe that you have not been fully compensated, or for other account issues, please send in a support ticket: Support! XBOX/PS4 Support Hub

Original post below:

Morning tankers,

We received a report from player StockrA here, where crews that were transferred to a premium tank in 3.5 have lost their home tank assignment when updating to 3.6. This is incorrect as the crew should have retained it's correct home tank.

We marked this issue in the highest priority and we are going to work on it as fast as we can. For now, please do not use gold to transfer these affected crews until we get this fixed.

Apologies and thank for your patience.

UPDATE: 3/14/2017 5:53PM CENTRAL TIME

Tankers,

The issue seems to be as complex as it can be. Apologies this is taking long.

We were able to submit a "partial" fix for PS4, and we will be doing the same for XBOX tonight.

What is the partial "fix"?

The partial fix will stop the tank crew bug issue from happening to players who have not logged in game.

Will this "partial" fix, fix the tank crew bug for players who already logged in?

If you already logged in game, this partial fix will not stop the problem unfortunately

As mentioned above, we will be submitting this "partial" fix for XBOX on Wednesday, March 15th, 2017 starting at or near 06:00 FET (03:00 UTC, March 14th 22:00 CDT, 20:00 PDT)

We are working very hard on finding a solution. Please stay tuned as we will continue to update this post with more information.

Thank you and apologies for the inconvenience.

-RaiBOT01