ITSM Wiki

ITSM is stands for IT Service Management, refers to the total activities – directed by policies, organized and structured in processes and supporting procedures.

Enterprises dependent upon IT technology should ensure every aspect associated with IT technology is accomplished via proper planning and strategizing. Only then will they be able to get the best out of it. There are specific tools in the market which can help enterprises accomplish the planning and strategizing of IT technology effectively in a seamless and hassle-free manner. These tools are usually known as ITSM tools.

Definition of ITSM

ITSM tools are tools that enterprises can use to successfully design,deliver,manage and improve the way Information Technology (IT) is implemented or used within their respective organizations. To be more precise, it is an approach – not just a separate network management or security management tool - which brings together the right processes, people, and technology, to help organizations meet their business goals easily and efficiently.