In today’s experience driven world the connected traveler relies more on recommendations from friends, family and review sites making it imperative for any hospitality player to invest in providing a seamless guest experience from reservation to review. To improve retention, hotels need to be responsive as well as relatable to guests from everywhere as well as take feedback to each property for improving service.



RateGain’s tailored hospitality online reputation management solution BrandGain allows managers to measure hotel performance against KPIs, reply instantly on all major social media channels, translate reviews and provide enterprise pulse reports to make sure you never lose a customer again.

