Hi all,

We hope you’re enjoying the launch of Path of Fire. We’ve been in the game with you this weekend, but also, tracking down and hot-fixing the launch issues that have come up. In particular we’ve been working on the connection and story instance creation problems that have been cropping up during peak hours in Europe. I’m writing to give an update on that.

We quickly identified a root problem, a network connectivity issue between a group of game servers and their character database servers, but as we reconfigured the datacenter to avoid that problem, we introduced a configuration error. Now we’ve tracked down that second error. We believe the issue is resolved, but we can’t know for sure until tomorrow’s peak hours. In the meantime, thank you for bearing with us through this, and know that we’re watching closely and ready to jump in if anything else goes wrong.

Mo