The NYT's Scott James recounts the insane red-tape endured by Juliet Pries, an entrepreneur who decided to open an ice-cream parlour in San Francisco's Cole Valley. She had to pay rent on an empty storefront for over two years while the necessary permits were processed, and tens of thousands of dollars in fees (including the cost of producing a detailed map of nearby businesses, which the city itself seemed not to have). If the story sounds familiar, it's because it was the subject of a notorious Xtranormal-produced Hello City Planner video that used it as an example to lampoon the planning bureaucracy in San Francisco.

Pries's restaurant, the Ice Cream Bar, is a popular hit, and employs 14 people, but "Many times it almost didn't happen," as she says, due to the incredibly administrative hurdles she faced in opening it.

Ms. Pries said she had to endure months of runaround and pay a lawyer to determine whether her location (a former grocery, vacant for years) was eligible to become a restaurant. There were permit fees of $20,000; a demand that she create a detailed map of all existing area businesses (the city didn't have one); and an $11,000 charge just to turn on the water. The ice cream shop's travails are at odds with the frequent promises made by the mayor and many supervisors that small businesses and job creation are top priorities. The matter has also alarmed some business leaders, who point out that few small ventures could survive such long delays. "Someone of lesser fortitude would have left three months into it," Ted Loewenberg, president of the Haight Ashbury Improvement Association, said of Ms. Pries. "Through these hard times we've heard all the rhetoric about streamlining the process, about one-stop shopping. It hasn't happened."

The link comes by way of JWZ, owner of the DNA Lounge and the adjacent pizzeria, who notes that, "I started the process of trying to cut a door in the wall between my restaurant and nightclub in February 2011. It is now February 2012, and we still don't have the necessary permits and have not yet begun construction. If we have a door in that wall — and are allowed to let people walk through it — before 2013, we will consider ourselves lucky."

Before Ice Cream Shop Can Open, City's Slow Churn