Are you facing the QuickBooks Cannot Communicate With the company File issue? Don’t worry this is the common errors that the QB users usually face because they can’t communicate with the company file, due to the firewall. When the Firewall is blocking incoming/outgoing communication to the company file, you will get this error.

In recent days, many users have reported that they are getting an error while connecting to the network company file. This happens most of the time when they update their OS or software to the latest version.

The specific QBDataServiceUser for your version of QuickBooks needs Full Control access to the folder containing your QB company file. The error or warning offered by software comes when it is not documented properly. Remember you should always have a backup of your company file. In case if you lost your data that will help you.

Note: Intuit does not support firewall or anti-virus programs. You may need to consult the program provider for assistance with installing and setting up your program.

Reasons Behind This Issue

Here are the several reasons behind this issue, let’s explore:

When the installed firewall is not configured properly or installed on the network.

The connection to the server has been lost or showing an incorrect configuration setting.

The QuickBooks Data Base Server Manager is not running on the server.

.ND file is damaged or missing.

Incorrect DNS setting.

How to fix QuickBooks Cannot Communicate with the Company File

Go through with these following solutions on how to fix QuickBooks cannot Communicate with Company File. check out the below list:

Solution 1: Do changes in your network-related Windows 10 settings

The easiest method to perform this on Windows 10 is to access from Windows 10 Sharing and look for the Start Menu for “sharing”

Again look for the list generated in Step 1 and Go to the Manage advanced sharing settings.

Search for the All network to expand on the right-hand side the setting select the down arrow (displayed in the red box below)

Choose the toggle button marked to turn off password protected sharing.

Save all the settings.

Now, you need to start QuickBooks and try to connect to your company file, your file should open normally as long as other “network issues” exist.

Another network problems may involve, but not be restricted to: Not correctly installed or multiple-configured QuickBooks hosting database servers When you unable to start the needed firewall ports on both the server and client workstation computers. Not accurately network “file sharing” configuration on the server computer



Solution 2: Manually update QuickBooks

First, need to stop Company/Logoff from the File menu

you have to do this step for every company that is open If you open multiple company files in QuickBooks Desktop.

You need to perform this step for each company file that is open. If you want to open multiple company files in the QuickBooks desktop, choose File and then select Exit.

Go to your home screen or desktop, navigate the QuickBooks Desktop icon and right-click on it and open with Run as administrator.

Make sure that you are on the No Company Open screen.

From the Help menu, select Update QuickBooks,

Select Options.

Choose the Mark All option then choose to Save option.

Select the Update Now option.

Go to on Reset Update then click the Get Updates button.

When you got the Update Complete message arrives, Quit QuickBooks Desktop.

Again reopen the QuickBooks Desktop.

Go with the Yes option, If you receive the message to install the update,

When your installation is finished, Restart your computer.

Solution 3: Automatic update

From the QuickBooks Help menu, go to the Update QuickBooks.

Click on the Update Now option under the Update QuickBooks window.

Ignore this table, you don’t need to modify anything there.

Tick on the checkmark in the box marked

Reset Update to delete all prior update downloads. This will help you to improve the amount of time required for the update.

Select Get Updates.

The current release will automatically download and you just need to restart QuickBooks to install the update.

Allow all positive options to install the new release While restarting the QuickBooks.

Solution 4: From Inside QuickBooks Desktop

First, go to the File menu, and choose Close Company/Logoff,

you have to do this step for every company that is open If you open multiple company files in QuickBooks Desktop,

Select File and choose to Exit.

Go to your home screen or desktop, navigate the QuickBooks Desktop icon and right-click on it and open with Run as administrator.

Make sure that you must be on the No Company Open screen.

Go to the Update QuickBooks under the Help menu,

Choose Options. And click on the Mark All button then select Save.

Go to the Update Now option and click on it.

Later, select the Reset Update then choose the Get Updates button.

Quit QuickBooks Desktop, When you got the Update Complete message on your screen.

Again reopen QuickBooks Desktop.

If you receive any popup or the message to install an update, then go with the positive option i.e, Yes.

When the installation is complete, restart your computer.

Solution 5: Manually configure exceptions and ports to your Firewall

Go to the Start menu, on the search bar enter firewall.

Choose the Windows Firewall on the program list.

On the right-hand side, go to the Advanced Settings.

Now you need to go to the Inbound Rules and Right-click on it and choose the New Rule.

Choose the Program, then click on Next

Choose this Program Path then click on Browse.

Search to one of the paths, then choose Next.

Make sure Allow the Connection option is selected, then choose to Next again.

Assure that all profiles are check-marked, If prompted, then choose Next.

Give the rule a name, then select Finish.

You need to repeat the steps above for the Outbound Rules (for step 4 inbound rules, select Outbound Rules).

You have to try to open QuickBooks Desktop again in multi-user mode or on your network to see if the issue is resolved.

Solution 6: Download the QuickBooks Tools Hub and run QuickBooks File Doctor

First, you have to download the QuickBooks Tool Hub and need to run the QuickBooks File Doctor. This tool works like a mini repair of your server and firewall. When it is finished, most probably your issue will be resolved and you can easily open your company’s file in the QuickBooks desktop.

Solution 7: Run the QuickBooks Database Server Manager on your server

Your server machine stores your QuickBooks company file and all other hosts attached to the network are workstations.

Go to the Network Issues.

Look for the QuickBooks Database Server Manager. If prior QuickBooks is not installed on your server then you will be prompted to install it.

Open the QuickBooks Database Server Manager, Choose Start Scan if your are able to find your company file folder. If you are unable to see your company file then you need to browse to the location of your company file and then choose the Start Scan.

The QuickBooks Database Server Manager will automatically fix your firewall permissions.

Select Close, when the scan completes.

When you have completed the above steps then try to find and open the folder you’ve scanned. Be sure that there is an ND file in the folder. It seems like this: [your company file] qbw.nd. If you are unable to see the ND file then scan the folder again. If not, then proceed to the next solution.

Step 8: Turn off hosting on your workstations

Be sure the Host Multi-User Access option is off on your workstations. These are computers connected to your network that don’t host your company files. Your server computer should be the only one hosting.

Launch QuickBooks any one of your workstations.

Keep in mind, here do not open the company file. Rather, go to the File menu and look for the Utilities.

Make sure do not click on the “Host Multi-User Access” option, proceed to the next workstation. This one doesn’t create the issue.

If you find anywhere Stop Hosting Multi-User Access is a choice, click on it.

When you have checked all your workstations, go to your server computer and reset your hosting settings.

Start QuickBooks on your server computer. Go to the File menu and look for the utilities

If you find any choice Host Multi-User Access, click on it. Repeat this process and choose Stop Hosting Multi-User Access. This will reset your multi-user mode.

Repeat the same method one more time and choose Host Multi-User Access. If you are still facing the error, then we recommend you contact our technical support team so they will assist you with fix your firewall.

Our Intuit certified Proadvisors are approachable via various modes of phone support, live chat etc. Maybe sometimes due to some reasons, you are unable to reach the support services. But do not worry if your problem still persists contact QuickBooks customer support number +1[quickbooks] to resolve the issue instantly. We are available 24*7 for our valuable customers, we know the value of time and try to provide instant solutions.