Customer Alert

Recent challenges occurring with USPS and Australia Post processing have resulted in some customers experiencing unusual delays in the delivery of their orders. For those directly affected, our Customer Support team has been in touch and replacement orders are being issued. In order to best serve our existing customers and those affected we are unable to accept new customer accounts for the short term.

If you are an existing customer you will be able to place an order as usual. If you are a new customer, please be patient as we look forward to serving you just as soon as possible. We will revisit this situation daily and update this announcement as soon as possible.

If you would like to be notified as soon as we are able to accept new customer orders, please Join Our Newsletter and we will let you know.

For existing customers and those with orders in process, please refer to our online Seedsman Support Knowledge Base for any answers to your queries. If you must contact support, please be patient with us. We will respond to each in the order it was received, but we ask that you do not create multiple support tickets as this will only delay our ability to get back to you.

It is important to note, delivery times to the US are currently averaging 5 weeks with no expedited service is available. Tracking numbers will only be provided once the parcel has been processed by our US hub which is currently 3-4 weeks from the time you place your order.

Thank you, as always for your trust – we value you and your business and look forward to growing together!