Unlucky customers temporarily stuck on elevator at new 2-story H-E-B

An elevator at the new H-E-B on Nogalitos was briefly stuck Monday. Via @NeftyGonzalez An elevator at the new H-E-B on Nogalitos was briefly stuck Monday. Via @NeftyGonzalez Image 1 of / 155 Caption Close Unlucky customers temporarily stuck on elevator at new 2-story H-E-B 1 / 155 Back to Gallery

SAN ANTONIO — About five unlucky customers were stuck in an elevator at the new two-story H-E-B on Nogalitos Street on Monday afternoon, according to a photo posted to Twitter and confirmed by a store manager.

The customers’ mad rush for groceries was temporarily halted as they were encased in the glass elevator. The manager said the people were stuck inside the elevator for no more than 10 minutes, but in a society addicted to mobile devices, being stuck in a box with no service can feel like an eternity.

The patrons might have even been forced to have a face-to-face conversation.

H-E-B spokeswoman Lacey Kotzur said a team of maintenance workers was sent to quickly fix the issue.

“We want to make sure our customers feel safe and have the best shopping experience as possible,” Kotzur said.

The new H-E-B, located at 1601 Nogalitos St., is the first multilevel market in Texas, and has a “travelator,” an inclined escalator with magnetic strips in the flooring that keep shopping carts in place as they ascend to the second floor.

twhite@mysa.com

Twitter: @tylerlwhite