Hello everyone!

As we come closer to the token sale date, here are some helpful tips to ensure you are ready and good to go:

Account Verification

If your account is either PENDING or UNCONFIRMED, the reason could be due to one or more of the following:

Using a government-issued ID with details that are purely in foreign characters (i.e. Chinese, Japanese, Korean)

Solution: Upload a passport has your English name

Your name on your ID doesn’t match your registration details (i.e. registration was with English name but ID is in Chinese, Japanese, Korean)

Solution: Upload an ID where your name is the same or create a new account (Note every email and wallet address can only be used once and those information can’t be changed)

Wrong birthday (.i.e. born on 2018)

Solution: Login to your Hero Dashboard at membership.herotoken.io and change your birthday

Below 18 years old

Solution: Unless you are 18 years old you are not able to participate in the token sale

Cropped or blurry photo ID

Solution: Upload a new ID by logging in to your Hero Dashboard

Incomplete information on the account

Solution: Complete missing information

Details on the account do not match those on the passport or government-issued ID

Solution: Either change your details or upload a new ID

Uploading a selfie or other types of inappropriate photos

Solution: Upload a valid government ID

Expired passport or government-issued ID

Solution: Upload a valid government ID

US citizenship

Solution: U.S. Citizen, U.S. Person, resident in the Territory of the British Virgin Islands or a citizen or person from a jurisdiction, in which it is impermissible or restricted to offer, distribute, purchase, sell or retain cryptographic tokens, are not eligible to participate in this token sale.

The good news is that there is still enough time to fix this problem in order to participate in the token sale and receive tokens. No matter what your account status is you will be able to participate in the tokens sale but by the end of February you will need to reach VERIFIED in order to receive Hero Tokens.

We highly encourage you to complete all missing information required to pass our KYC, and to upload a clear photo of your valid passport or government-issued ID, as long as this is in English characters.

If you are unable to change your photo ID on the HERO Dashboard, please send a photo of your passport to accounts@herotoken.io directly, from the email address that you used to register your account in order for us to verify your account.

Referral Update

We now have a ‘My Referrals’ section on the Hero Dashboard! Now you can keep track of all your referrals and check how many people used your referral link.

If you did not know, we pay you a 5% commission on the amount your friends contribute during the token sale. Use your personal referral link (you can find inside your Hero Dashboard) and start inviting your friends: bit.ly/2mUjMzb

We hope these help in making your Hero Token experience as smooth as possible. Thank you for your continued support!

Best regards,

Your Hero Token Team