Hi colleagues! We periodically conduct customer interviews (via phone / Skype / Viber etc). In order not to miss anything, we save the voice recording. After completion, it is required to deliver key moments from the interview to the rest of the team. At the same time, extra time is spent to analyze the recording to identify and record these very moments.

How do you build this process (interview and transfer of information to colleagues)? Do you have a similar problem? How do you solve it?