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﻿August 19th, 2020

The online support forum is now your main support resource. Over time it will evolve into a major knowledge database.





Support

First:

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Make sure you are using the latest kit as your problem may have been fixed.

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Then:

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Start a new thread in the online support forum with a summary of the problem in the Subject field.

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Include:

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Screenshot - this is essential . 👈

Logfile - can help sometimes. 👈

Description of your computer if the problem is performance-related.

Videos - usually videos don't help, screenshots are much better.

Don't use a mobile phone .

More information is here .

here Videos should be shared on the cloud.

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🔗 Screenshots and logfiles should be attached, not entered in the body of the message as images will have the resolution reduced. Provide as much information as you can. And don't forget the screenshot!

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