How Mobile Devices Reshape Patient Care

Will a glorified pedometer change the way America does healthcare? And what is "mHealth," anyway? Five experts speak.



7 Portals Powering Patient Engagement (click image for larger view and for slideshow)

The wearable technology market is exploding, remote patient monitoring capabilities are more advanced than ever before, and the number of health apps available for download recently reached 100,000, according to the British Medical Journal. As a result, many say a mobile health (mHealth) revolution is underway.

Others are skeptical: Will a glorified pedometer change the way America does healthcare? And what is "mHealth," anyway?

InformationWeek spoke with five experts scheduled to present at the mHealth Summit, Dec. 8-11 in Washington, D.C., to discuss this rapidly expanding space.

The experts had varying definitions of mHealth, but they were based off of the same core concept: mHealth is mobile technology that collects health data and transmits it to a designated location.

Right now, much of what is talked about in mHealth revolves around fitness and wellness technologies, like Fitbit or running apps. The success of those technologies is paving the way for mobile clinical products.

"Mobile fitness and wellness technologies have created a model of how all of this could work in healthcare," said Rick Valencia, senior VP and general manager at Qualcomm Life, a wireless health company.

[ Aging Americans will boost the need for innovative ways to manage health. See: As Boomers Become Seniors, Healthcare Technology Demand Grows.]

Making it work means finding a way to motivate people with chronic diseases to engage in their health. This is easier said than done.

"Fitness enthusiasts track their runs, measure their body fat, and take pictures of their food," said Corey Ackerman, president at Happtique, a health app distribution platform. "These people are already engaged. The trick is for providers to engage the about-to-be chronically ill to prevent those diseases."

Engaging those about-to-be-ill patients will mean developing a tailored approach to mHealth. Harry Greenspun, a physician and the senior adviser for healthcare transformation and technology at the Deloitte Center for Health Solutions, calls this approach "the four horseman of the mHealth apocalypse." For mHealth success, you need the right demographic, infrastructure, disease dynamics, and reimbursement structure.

To target the right demographic, you need to understand the patient's type and specific needs.

"It's one thing to be doing gamification around asthma in teens," Greenspun said. "It's another to treat hypertension in adults. Hypertension is just not fun. You don't see people swapping information on what their systolic blood pressure was yesterday. It's the type of condition and the patient population that's really conducive to what mobile does well."

Infrastructure is often overlooked, Greenspun said. If you're developing an app that needs continuous connectivity in an environment where that doesn't exist, you're not going to have much success.

Tailoring mHealth to a specific disease is just as important as tailoring it to an age group.

"Communities around cancer and asthma have a lot of online social interaction," Greenspun said. "But for a disease like gonorrhea, there's not a lot of checking in. There are privacy considerations. That needs to be taken into consideration."

A lot of mHealth models revolve around social pressure and competition. Take your medication or your doctor will be alerted; run those five miles or your friends will see you didn't.

"In fitness, the social competition is motivating," Valencia said. "But people with congestive heart failure won't be in a socially competitive environment for how well they're taking care of their disease. They're looking to join social networks for support, which is just as important as competition and pressure. To be engaged in a social network with people of the same age and condition dealing with the same issues can be highly valuable."

At the core of mHealth is patient engagement, which is often found through social components to apps and mobile technology.

"If you build it, they won't necessarily come," Greenspun said. "The social aspect is the strongest thing to encourage people to do things they don't necessarily want to do. It takes a village, and mHealth creates a village of other participants who can be involved in a person's care. It's no longer just the provider."

This emphasis on the patient is no accident. With a changing reimbursement model that penalizes readmissions, doctors are increasingly focused on patient care outside of the doctor's office or hospital.

"We're starting to see a change in the reimbursement model and the patient is viewed as the most important factor in this equation," Ackerman said. "Doctors can prescribe medication, but if the patients don't take that medication, they'll be readmitted. Those readmissions are now penalized. There's a greater focus from the provider on how to get the patient to recognize the fact that they're responsible for their care."

That responsibility will shift from reactive to preventative care as mHealth analytic capabilities improve.

"Right now most mHealth platforms are reactive, where a patient crosses a certain threshold and there's an intervention," said Tony Titus, senior VP of business development at Numera, a medical device company. "Where it's going will be when you can monitor what happened before that event. As devices and sensors become more widespread, it moves clinical care to the predictive side."

In the future, predictive data might not be only the structured data collected by apps and devices. It could be the data collected about how the patient uses a mobile device.

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