Poll Results, Post Reporting Feedback, In-Lobby Statistics, and More!

Product Update 25 February 2017

TL;DR:

Results of last week’s community vote on what we will release next

Added a notification when a report you sent triggers an action / ban (#4 of community vote)

Added main user stats in the match lobby

Added an icon to the match room when someone is forced to use the client

Added the ability to schedule single matches in tournaments at different times even if they are in the same round

A ton of bug fixing!

Poll Results from Last Week

Last week we asked you to vote on what you wanted to see next out of a few different features and requests that we had seen popping up from in the past months. The reaction was overwhelming with tens of thousands of you voting for the different features. You can see the results of the poll here:

As promised we already started working on some of the top three most voted features and we might be able to surprise you with it’s release sooner than we expected.

In the meantime with today’s release we are adding a quick win that came up relatively high in the survey: Feedback when someone you reported has action taken against them.

#4: Post Reporting Feedback

This is the first feature prioritized and released based on the results of the poll from last week. While it placed at #4 it was voted by over 30.8% of the voters and was near to making it into the top 3. As mentioned above this is the first of many and we are already working on some more nice things you asked for! Below you can find a brief description of how it works.

With the introduction of the FACEIT Behavioural Index (FBI), we automated and improved the impact of your reports regarding other players you played with or against. Since then, this system has been utilized to both reward outstanding players on the platform, and penalize users that didn’t match expectations.

As we presented in one of our updates some time ago, this already resulted in a significant improvement in terms of behaviour (and in thousands of toxic users being removed from the platform). That said, until today it was hard for a player to measure the impact of his reports. The last thing you want from a reporting system is to make you feel as if you reports have no impact. Therefore, with this update we added a system to make sure we can all perceive the value of our post game feedback.

An example of the notification you will receive when action is taken against a user you gave negative feedback to.

From now on when action is taken against a user that you reported, you will receive a notification alerting you about it. At the moment this is limited to the last few matches (i.e. if someone gets banned after 200 matches from your report you won’t be notified even if your report led to that ban).

If you are present on FACEIT at the time of the action taken, you will receive a notification on the platform, while if you are offline you will receive an e-mail letting you know that action has been taken (notification settings for this email can be found in the general notification settings).

Stats in the Lobby

An example of the player stats in the match room

With this update we added an additional tweak to the match room that many of you asked us recently. As many of you, I was very annoyed by the fact that I had to click on a players nickname when entering a room in order to get an idea of his recent performance. The product team finally heard us — from now on in the match room we are able to see the main stats of a user by simply hovering on their nickname instead of visiting their profile.

Other / Misc:

Added the AC icon in match room for players that were forced to use the Anti-Cheat during the match (it only shows those that were forced to use it and not all the ones that used it)

Added Chrome Notifications for 1-to-1 messages

Admins can now schedule single matches in tournaments at different times

Added a confirmation dialog when using the admin tool in tournaments that remembers that the admin being contacted is part of the organizer and not a FACEIT representative

Released a number of optimizations to tournaments and other pages to improve client side performance

Fixed a number of bugs linked to bad data in tournament templates

Hope you enjoyed the update. See you on FACEIT!