The technology that will win market solution providers for the business in the years ahead? Chat and Chatbot.Yes, because today most people use the chat of social networks, and it is easy to predict that this habit soon will cross the doors of companies. It also supports the Wall Street Journal analysis that the IM may be more significant than many other technologies for productivity because it effectively together both people and different software programs.

A prediction that is coupled with the one applying to chatbot, word that is created by and chat robot, or the messaging that thanks to artificial intelligence or machine learning, are not handled by humans but by computer, can be to interpret the questions, either to give an appropriate response.They are increasingly used for customer care, for example to respond to information on departure times and arrival of trains, and it is expected to use in short-company, to esembio within the HR systems.

The IT manager of a dealership in a small American town in Maine, says that his company today could not exist without his chatbot: first it was necessary to replace a piece a printed request of a customer service representative and a personal visit to the spare parts warehouse, where you had to wait for a mechanic controlled the availability of the required piece. Now with group chat all operations are online and snapshots. The chat is superior to other communication channels that can be either synchronous, such as a meeting or a phone call, is asynchronous, as an email.

In this scenario, the cloud plays fundamental roles: from datastorage to the development of the chat.