Two months into a new all-electronic payment system on four county toll roads, confused drivers continue to rack up violations and overwhelm customer support call centers, records show.

An average 19,500 violations a day – more than twice the previous average – were logged in June, the first full month after the May 14 switch from manned toll booths to automatic license plate readers, according to the Transportation Corridor Agencies.

Customer service representatives answered some 1,900 calls per day between June 10 and July 14, while 11,200 calls per day went unanswered.

The number of violations has plateaued, and toll officials expect it to decrease, said Lori Olin, a spokeswoman for TCA. She said officials expect average violation counts to settle into a “new normal” in about six months.

For many visitors to the county and infrequent toll road users who don’t have automatic payment accounts such as FasTrak and ExpressAccount, the switch to cash-free tolling has been a confusing and frustrating experience.

“Seriously, you take away toll collectors, remove any indication on how much tolls are, force visitors to pay online and from memory recount the exact roadways they used, and if not, pay a hefty fine!,” Jonathan Snyder posted July 14 on the toll agencies’ Facebook page.

Snyder added, “Oh and by the way, you permanently have de-activated your phones so honest people like me can’t get any real help with paying the tolls within the … allotted window.”

TCA has not permanently de-activated its phones – though long wait times can make it seem that way.

Drivers’ complaints have not fallen on deaf ears, said Olin.

“We’re definitely listening to what drivers are saying and adjusting to meet their needs during the transition time,” Olin said. “And I think that we’ve put some programs into place during the transition that will help drivers better understand all-electronic tolling and how to use the toll roads.”

Programs include waiving violation penalties for first-time violators until Labor Day, giving drivers who don’t have an automatic payment account more time to pay tolls online to avoid a violation, installing more signs and improving existing signs, and hiring more customer service representatives, Olin said.