Umphrey’s McGee

Travel Packages

Q: Do the Travel Packages have a minimum age?

A: All persons must be at least 18 years of age to book a travel package and check into the hotel. Persons under the age of 18 years may still occupy a room; however the person whose name is booked for the reservation must be 18 years of age to check in and must present valid photo identification.

Q: Where will I receive my tickets?

A: A CID Entertainment representative will be in the main lobby of the hotel to assist you. Here you will pick up your tickets and tube passes. Please bring your receipt, picture ID, and credit card. As it gets closer to the event, the package purchaser will receive an e-mail with all of the event details, including exact times and locations for the check-in.

Q: What time is check-in and check-out at the Park Plaza Westminster London Hotel?

A: Check-in begins at 2pm on June 19th and all guests must be checked out by 12pm on June 22nd.

Q: How far is the Park Plaza Westminster London Hotel from the concert venue?

A: The Brooklyn Bowl is about 25 minutes away from the hotel when utilizing the complementary tube transportation.

Q: The people attending the festival with me may be arriving late. How can they check-in to the hotel and get their tickets and merchandise?

A: The original purchaser will pick up everyone’s tickets upon check-in at the hotel. They will have to distribute accordingly. We advise everyone arrive at the hotel all at once.

Q: I purchased packages for my family, but I will not be in attendance. Can they check-in at the hotel on my behalf?

A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to the festival.

Q: Is there a payment plan for these packages?

A: Yes! An initial 60% deposit is needed to reserve your package and the final payment will be automatically charged on 5/16/14 to the same card used for the deposit.

Q: What if I change my mind and don’t want my package?

A: Ticket packages are Non-refundable. Please refer to the Terms of Use for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!