Getting JUCE is easy:

Step 1: Sign up online

Choose the plan and submit your order online. If you purchased the modem from us, we generally aim to ship the modem next business day so that you receive it within 2 business days.

Step 2: Service Activation/Intallation

After we receive the order, we will check if the cable line to your address is still connected. If it is, you can simply self-install the modem by connecting it to the cable outlet. Most new customers qualify for this and we will notify you by email if you do so you can connect the modem yourself and start using our service.

If after checking we discover the line to your address is not currently connected, we will use the scheduling information you provided on your order to book a technician installation appointment. Your service will be ready after the installation appointment.

Step 3: Test Juce and cancel your previous service

Woohoo! Now your Juce internet service is all setup, go ahead and test it to make sure it is working. After you have confirmed your new Juce service is working, don't forget to cancel your service with your old provider. You can wait until after your new Juce internet service is working before canceling your old service, for the extra peace of mind that there won't be any service interruption when switching providers.* Finally, welcome to Juce :)

* If you are switching to Juce from a provider that is neither Shaw nor Telus, we may need to match the disconnection date from your previous provider to minimize service interruption. You will need to help coordinate your disconnection date with your old provider to match activation date with Juce to minimize service interruption.