They were the kind of insults you might expect to hear from playground bullies, not coming out of the mouths of police officers.

Francie Munoz, a 29-year-old Toronto woman with Down Syndrome was mocked, called disfigured and half a person by men sworn to serve and protect.

The cutting comments were revealed earlier this month in police dashcam footage obtained by Francie's mother Pamela Munoz as she mounted a defence against a ticket for running a red light last November.

The Munoz family wanted an apology from the officers involved.

Francie's father Carlos tells NEWSTALK 1010 they're still waiting.

Toronto Police Chief Mark Saunders was so disturbed by what he heard that he met with the Munoz family at their home for over an hour on the day they made the footage public. Their discussion included an apology from the service's top cop.

But Saunders has not ordered the officers involved to deliver a mea culpa of their own to Francie and the Munoz family.

"It would simply be a violation of the process for the chief to insert himself at this stage while the investigation is underway," police spokesman Mark Pugash told NEWSTALK 1010 Tuesday.

The officers' conduct is being examined by the service's professional standards unit in search of any violations of the Police Services Act.

Pugash could not say when the probe may be completed but suggests it will be sooner rather than later.

Pugash would not speculate about what the final resolution might be, including whether it may involve an apology from the officers.

Mike McCormack, President of the Toronto Police Association said in early June that the officers were apologetic and determined to make things right.

