PayPal customers hit by technical glitch that sees payments taken up to FOUR times

PayPal users have been affected by a technical glitch with some customers having payments taken four times from their bank account.

The online payments system blamed a technical issue which lasted for three hours on January 27 and 28.

PayPal, which has 123million customers globally, emailed customers to apologise if they were affected.

Glitch: A technical error caused some PayPal customers to have payments taken up to four times

PayPal told This is Money that the issue has been resolved and that all customers would be refunded for duplicate transactions as soon as possible.

A spokesman said: ‘We will work with every customer affected. We’re very sorry for any inconvenience this has caused.’

Still waiting: Freya had a payment taken four times and is still waiting for PayPal to resolve the issue.

However, This is Money was contacted by one customer who had an eBay transaction taken four times from her bank account due to the glitch.

Freya Thompson said that PayPal had refunded her for two of the transactions but there were still payments which have not been returned.

The 26-year-old from north London was trying to buy some arts and crafts materials from eBay, costing £2.80, but instead of taking the amount once PayPal debited her current account four times.

She received an email the next day saying that the money would be refunded but four days later she’s still waiting for the issue to be resolved.

She said: ‘I sent an complaint via the website as soon as I got the email. They've processed two refunds but declined to return two of them.

'I know it’s a really small amount of money but it has left me in limbo and I’ve lost all my confidence in PayPal.

‘The eBay seller is telling me that the payment hasn’t processed for him either – it’s a nightmare.’

