Hoooray! Good news on delivery and progress in Nerdistan







View this email in your browser Dear <<First Name>>, Dear ..., Metaphorically speaking, we ran into a traffic jam last week. But now we are rolling again. Once more thanks for your patience, we know how much these unexpected slowdowns suck. But our task force is hustling overtime to clear the last barriers on our way. So, early this week we received the good news that new remotes had arrived at our logistics partner. Part of the team immediately rushed to double up the speed at packing new Mellow Boxes, so we could bring a fairly big batch on its way. Current Pre-Order Delivery Status In terms of numbers, we shipped up to order #201701017. As we explained earlier, we had to change the format of the order numbers starting right after pre-order #857. Shipping confirmations with tracking IDs have been sent. Only the confirmations for international deliveries might take a bit longer as those packages first need to pass the customs check. Tracking IDs will go out right after. We have another delivery of remotes confirmed for next week so that we should be able to proceed with our deliveries as planned. Get into the Mode With the first major software update coming up, we want to give you a more detailed introduction to the Endless Ride mode. Check out the latest episode of our Mellow School and get yourself pumped for a one of a kind riding experience: Thank you all for hanging in there with us, even though it sometimes still feels like riding cobblestones rather than surfing on asphalt so far. Your positivity will carry us over the last speed wobbles on our road into the sunset. Along these lines we want to share an email that reached us from a Mellow family member in Taiwan:

I waited one and a half years for my Mellow Drive and it was definitely worth it.

No problems. Super silent and smooth. I like it a lot! I don’t think I would have waited that long if your company culture wasn’t as open and transparent as it is. Congrats and rock on! Speak to you soon,

Johannes & Kilian