If a plow in your neighborhood doesn’t get to your street, it means another one has been assigned to your area and will be along soon.

To give crews a chance to finish their assigned routes, VDOT asks that you wait until 48 hours after the storm has ended before reporting missed roads.

In addition to plowing streets, VDOT uses salt and sand to treat roads. Salt is most effective after the snow has accumulated about an inch and the temperature is 27 degrees Fahrenheit or higher.

The road may not be cleared curb-to-curb or to bare pavement, and may remain snow-packed, uneven and rutted.

When shoveling driveways, it helps to shovel to the right as you face the road. This can minimize the snow pushed back into your driveway. VDOT: How to Properly Shovel Your Driveway

Snow plows occasionally block driveways with snow. VDOT would avoid this if possible, however it is a by-product of making as many roads passable as quickly as possible.

In subdivisions, the main roads will be repeatedly plowed. Once the storm has stopped and those roads are clear, crews focus on residential streets and cul-de-sacs.

Trucks with their blades up may be spreading salt and sand or may be headed back to the maintenance yard for more salt or abrasives.

Snow plows occasionally block driveways with snow. VDOT would avoid this if possible, however it is a by-product of making as many roads passable as quickly as possible.

What type of debris? Number of lanes affected? 0 1 2 More

How large is the tree/limbs? Number of lanes affected? 0 1 2 More Are there utility lines involved? No Yes

Number of lanes affected? 0 1 2 More How deep is the water, in inches?

If your road is state maintained, VDOT is responsible for clearing it. However, the Customer Service Center cannot tell you when your road is scheduled to be plowed.

Note: If your problem is located at a specific address, please verify that the location in the field above matches the address you may have searched for.

Note: You may need to enable GPS on your device to make use of this.

You can tell us the location by using the search bar on the map, clicking on the map or entering an address below the map. The Customer Service Center cannot process requests that do not include specific addresses or location details.

Providing location information will help us ensure your request is delivered to the correct work group or individual.

Providing location information will help us ensure your feedback is delivered to the correct work group or individual.

If not, feel free to continue on and ask us your question along with any details you'd like to add.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please indicate if it is blocking the road or affecting the flow of traffic.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please indicate if it is blocking the road or affecting the flow of traffic.

- Please indicate what would you like done.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please indicate if it is blocking the road or affecting the flow of traffic.

- Please indicate what would you like done.

Please tell us more about your issue. Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Is it blocking the road or affecting the flow of traffic?

- What would you like done?

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please indicate if it is blocking the road or affecting the flow of traffic.

- Please indicate what you would like done.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please describe the size of the pothole. (ex: Pothole is approx. 1 ft wide)

- Please indicate if it is affecting the flow of traffic.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Describe the length of the roadway that needs attention.



Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Tell us about the debris you saw.

- Please indicate if it is blocking the road or affecting the flow of traffic.

Please tell us more about your issue. Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

Please tell us more about your problem.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please tell us more about the signal problem.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please tell us more about the signal problem.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please tell us more about the sign problem.

- Please indicate if the sign is down, damaged, or missing.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please tell us more about the sign problem.

- Please indicate if the sign is down, damaged, or missing.

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please tell us more about the guardrail problem.

- Please indicate if it is blocking the road or affecting the flow of traffic.

Please tell us more about your issue. Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please tell us more about the traffic device that needs repair

Is there anything else we should know? Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

Please describe the new signs or traffic devices you would like us to consider.

What is your question?

Please tell us more about the issue? Answering the following questions here will help us address your issue properly.

- Please provide details regarding the location of the issue. (ex. Where on the bike path is the issue located? Is there a landmark close by?)

- Please provide details regarding the type of problem being reported. (ex. Is the issue on a concrete sidewalk, or an unpaved bike path?)

What would you like to share?

Please describe your request or question.

Tell us more about your claim request. Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.

- Please give more details about your loss or damage.

- Be sure to include the date and time of the incident, your mailing address, and specifics regarding the damage that was incurred.

- Note: We will not be able to process your claim request without your phone number and mailing address.

Anything else we should know? Give us details about your service request.