BREAKING NEWS

IMPORTANT NOTICE REGARDING THE EFFECT OF COVID-19 ON OUR OPERATIONS



***UPDATED 9.6.2020***



First, as always, we want to thank all of you for your business, patience, understanding, and support during this trying time for everyone. We are a very small business and are incredibly grateful to our customers for helping keep us afloat. It’s been awhile since we’ve provided a significant update to the pandemic’s effects on our operations and, while not much has changed, we would like to remain as clear and transparent with you as we possibly can be.

If your order contains only books that are in stock now, we are still able to get most of these out within our typical 2-4 business day window, if not sooner. There are times, however, when it could take a bit longer. Schedules for our incoming shipments are still unpredictable and subject to change multiple times which can cause major backups and disruptions in our normal operations. Because these shipments are delayed, the amount of books we receive at one time has been three to four times larger than normal and it usually takes us almost two full days to process them. During this time we are unable to ship new orders which causes a further backup. We are always doing our best and everyone here works extra hours and weekend days to get caught up as quickly as we possibly can.

If your order contains any Special Order books, please remember that it will not ship until all of your books arrive. We set aside any books that are in stock when you place your order, so you do not need to worry about these selling out. There are many, many factors that play a part in the wait time for any Special Order book so please continue to have no expectation as to when they may arrive and ship out. It could be the same day you order or much longer or anything in between but we will do our best to narrow that window when possible if you would like to contact us. Please also keep in mind that once your Special Orders are confirmed, you will not receive an update from us until your order ships but we are always happy to give you an update when possible if you write in. We are also happy to add books to your order while you are waiting whenever possible.

Most emails will be answered the same day you write in but, as with everything else, extenuating circumstances may prevent us from getting back to you for a day or two. If you do not hear back within a few days, please write in again as your message may have been lost. We are here for you no matter the question but just ask that you allow us a little time to get back to you.

In regard to transit times, once your package ships we have no control over how long it takes to get to you. Most orders now are not experiencing significant delays, but some can still take up to a month or even six weeks in extreme cases to be delivered. If you do not see the tracking update, I promise you the package is still on the way. Out of the thousands of packages we have shipped out during the pandemic, only one has truly been lost. Every other package that experienced delays eventually arrived undamaged.

Thank you again for your continued support and please let us know if you have any questions. You can reach us on the Contact Us page or by e-mailing contact@cheapgraphicnovels.com directly.

Stay safe and stay healthy,