The Verasity Token Sale opened just a few hours ago and we were overwhelmed by the flood of users coming to our site to purchase VERA Tokens. It was VERY EXCITING!

Unfortunately, despite thorough testing we’re currently experiencing some unexpected technical issues due to thousands of users going through the process.

Whilst we’re trying to help everyone get through the purchase process as smoothly as possible, we know there are quite a few of you who are still struggling at the moment.

As long as you can see your transaction on the blockchain (with multiple confirmations) then your payment has gone through and is in the queue to be finalised. At this point you will have already locked your order in at the price of VERA when you sent the payment.

Your tokens will be distributed once the token sale has been completed. And once the bug in our confirmation system is fixed you will also see notification on your end too.

You can also log into the official token sale website to check the status of your order. Once payment is fully processed your order status will be updated to “Awaiting tokens distribution”.

This may take a few days due to the thousands of purchases which are currently in the backlog.

We urge you to still keep trying and to make sure you complete the KYC process in order for you to buy VERA. Our team is working hard to make sure more users are able to buy VERA faster!

Remember the KYC process is not guaranteed to be immediate and may take up to 48 hours. To get through KYC as fast as possible, please see our guide here: Guide to Verasity KYC

If you are experiencing any further issues please email support@verasity.io

We are overwhelmed by the demand to buy VERA from our 300,000+ community! Thank you for all your support and patience!

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