Ni no Kuni: Wrath of the White Witch publisher Namco Bandai offered an update on the issues surrounding canceled pre-orders of the game's deluxe Wizard's Edition, an attempt by the company to clarify a situation that has many fans of the game upset.

In a statement sent to Polygon, Namco Bandai reiterates that a "glitch within our E-commerce provider's ordering system" was responsible for pre-orders of the Wizard's Edition being oversold. Namco says it is actively working with distributor Digital River to "offer remedies to each and every order."

"We are also working to ensure that a situation like this never happens again," reads Namco's statement. "We respectfully ask for our fans' patience during this time."

In a make-good attempt by the publisher, Namco Bandai says it will give affected fans a 400-page hardbound copy of the Ni no Kuni: Wrath of the White Witch strategy guide from Prima publishing, which includes an exclusive code to unlock a Gold Hurly familiar, in addition to a $20 voucher for its online store, Club Namco.

Namco Bandai also denies that it worked with eBay reseller PlayCanada in providing it with extra copies of the Wizard's Edition of Ni no Kuni. The publisher says PlayCanada purchased its hundreds of copies of the deluxe edition during the "NinoStarter" promotion, which did not place a limit on the number of pre-orders.

The company's full statement follows.