With the help of IUCI, VSNL went back to the drawing board and increased its investment to ₹ 10-15 crore. There were other technical issues. For instance, the modems VSNL had got were below par. “There was this beep that came every three minutes that caused a disconnection," says Syngal. “You needed a data-approved line. Then there were junction problems. A user in Bandra could not access the lines we had set up in Colaba exchange. There were design issues. We designed it so one line was for 30 customers but then people would connect in the morning and then not let go of the line. Then there would be the problem of a user dialling from Andheri or Bandra never getting a connection from the Colaba exchange."