A Hard reset (or factory reset) reverts your mobile device settings to the original ones. A reset to the factory settings solves some operating system problems on your phone, but keep in mind that a Factory reset removes all data from the phone: photo, video and audio files as well as apps – everything you saved in the phone’s memory; yet, files on SD card are safe.

How realistic is it to restore data after a Factory reset when the phone’s internal memory got cleared? We tried to cover the essential recovery aspects.

Contents:

This guide is the most suitable for the following mobile phones:

Samsung Galaxy, J5, A3, Grand 2 + Lenovo phones Alcatel One Touch + HTC One V +

You can send your questions via Feedback. The only thing I want to ask for is please, put your question in a detailed and correct form.

Recovery of photos and videos after a hard reset

I have a Samsung Galaxy Duos. I forgot my screen-lock PIN and had to do a hard reset. My photos, videos and other data are lost now. Can I recover data after factory reset? Tried a bunch of mobile apps but they weren’t helpful. My Lenovo phone got stolen. They must have hard reset somehow bypassing the lock screen. After I got my device back, I found out that the memory card had been taken out, obviously. I have no backup copy, most of my data was stored in the internal memory of the phone. How to recover data from stolen Android phone (photo and video)? Is it even real? I’ve been desperate. I reset the settings on my Samsung Galaxy J5. Afterwards, it became like new. I’d like to ask how to get deleted music videos and music back on Android. All those apps I had in the device memory. By accident I did wipe reset and deleted all the files on my phone. My phone is Alcatel One Touch Idol2 6037К. Internal storage. Non detachable battery. Please, tell me how to recover files after factory reset? Could you please tell me if I can recover photos after hard reset on Samsung Grand 2 ? We took some photos and didn’t save them; they just were in the Camera. Our kid forgot password to the phone and reset the settings pressing the buttons. I have a Moto G4. I had tmobile on the phone to help with the issue of my phone constantly shutting down and rebooting.

They had me go and do a factory reset. I asked what about my photos in google photos. He said they should be fine. Well, not. Lost the pics and I had some very special recent pics of my dog that just passe away.

I called tmobile, they tried to recover, but couldn't. They suggested Diskdigger. Tried, but no success.

Can data be recovered after factory reset, any other suggestions?

Answer. The likelihood of photo recovery after a Factory reset depends on how persistent you are and how much time’s passed since the reset on your Android device. Creating an image of the internal memory can be a good solution. To scan for deleted photos use any free soft, PhotoRec or Recuva for instance. Deep Scan option can come in really handy here.

Photo recovery after factory reset using Photorec app

Recovery of contacts from Address Book

If you hadn’t synchronized your contacts before the hard reset, this guide should be of help. If the Sync was on (say, you were using Gmail service), go to your Google account and wait for your contacts to be synced. Check if the memory card or device memory contains a VCF file.

How to recover apps after factory reset

After the hard reset I can’t install Instagram and another application. What can I do to be able to install them?

Answer. Restoring applications after a hard reset is usually not a big problem.

Some Android apps require your phone to have a later version of the operating system. After a hard reset you downgrade your Android version to the factory one. That’s why you basically have to update your firmware. It can be done via the Settings.

To reinstall all your applications you just need to sign in your Google account, and the latest versions of the apps will be downloaded and installed on your phone automatically.

What to do if after a hard reset my phone doesn’t work

I have HTC One V, and after the reset my phone won’t work. The screen turns on, there appears the HTC logo and that’s it. How can I resolve the issue? I reset my phone settings to the factory ones. Now it shows Secure Fail: Recovery and a yellow triangle with a black exclamation mark inside, and nothing would happen. My phone Alcatel One Touch has been like this for quite a while, what can I do?

Answer.

Method 1. Carry out a factory reset once again, all data from the device memory has to be removed.

Since you don’t have access to Android OS, hard reset can be accessed by you only using hardware buttons. Follow the steps:

Take out the battery and insert it back into the phone Press and hold Volume button of your phone Alongside, press and hold the Power button

That will direct you to the reset to factory settings mode.

Note. Methods of a hard reset vary depending on your Android device and should be described in detail in your user manual.

Method 2. If a second hard reset doesn’t help, go for non-licensed, alternative firmware. You can search for it on xda developers forum.

After a hard reset access to the account is lost

I lost my phone. When I got it back, I could tell someone had tried to do a factory reset but couldn’t because of Google Account. How can I access my phone now if I remember neither password nor login? I unintentionally hard reset my phone settings which lead to me losing my Google account. I tried to restore it but only got a notification that I had not enough proof. What can I do?

Answer. The problem can be solved pretty easily. You need to go to this Google page and answer their questions. If you are the owner of the account and you possess information needed for recovery (for example, an alternative email or phone number), you’ll be able to restore access and attach your account to your mobile device.

Recovering Google account after factory reset

Recovering file name

I had a problem with my phone HTC One V: if I had an incoming call a notification would pop out that the Phone app had stopped working. I inquired on the forum and was recommended to factory reset my phone. After that the problem was solved but it turned out I had music in the internal memory of my phone. Is it possible to recover it or at least find out what songs I had there?

Answer. You won’t be able to recover deleted audio files on Android after factory reset. However, you can get back names of the files if the file table still contains them. To do it, use the method of recovery from the device memory described above. The procedure is rather time-consuming and complicated.

Storage is full

My system on Lenovo a2010 (Android v4.0.3) did an automatic reset to factory settings. After that I can’t start an app, it says that storage is full and I have to free up space. But the storage is empty. What can I do?

Answer. Although a hard reset removes user data, internal memory of the device doesn’t get cleared unless you selected this option in the menu.

Try freeing up some space manually using a file manager Root Explorer or utility Storage Analyzer for Android.

Root Explorer app for Android

Internet won’t work when setting up the phone

I forgot the password to unlock my Samsung Galaxy A3 2016. After a factory reset when I turn on my phone, scanning for available Wi-Fi networks is on but the button Next is not functional. What shall I do? Recently I factory reset the settings on LG d724. All went well till I turned on my phone, selected the language and connected to the Internet which was followed by checking for available networks. It has been lasting for two days and I don’t know what to do with it.

Answer.

Try setting up Internet connection using a different Wi-Fi network (the problem might be the router). Enable USB debugging on your phone. Download and install custom firmware for your device (a rather nonsecure method, recommended to use only by experienced users!).

After a hard reset notes were deleted on the phone

I factory reset my Android device (Lenovo a2010) but forgot copying my notes to another phone. What can be done in such a case? How to recover deleted notes from Android phone?

Answer. If you kept your text notes in a basic app from Google, they are unlikely to be recovered: a hard reset removes all the settings of apps.

However, if you had Samsung Cloud Sync enabled, you can easily retrieve your documents from Samsung Notes app by synchronizing it once again with your account.

How to recover data after a Factory reset: FAQ