I visited the Inverness store as I was looking to buy a rucksack, the rucksacks were all numbered 15..etc with no sizes such as medium or large.



I caught out of the corner of my eye a female sales assistant exiting the back room by the fitting rooms, and asked about the sizing,if looks could kill, she didnt have a clue and was not one bit interested in assisting me.



The rucksack I was looking to buy was £60 but after that experience i grabbed one for less than half the price and made my way to the counter,after the transaction went through she never spoke and never even thanked me for my purchase.



I was raging I approached a male member of staff and reported the incident, his reply was she couldnt leave the till to assist me, the thing is there was a male member of staff manning the tilla at the time and the shop was quiet.



It was possibly the fact I caught her just after her lunch break and couldnt be bothered, The thing is on Google reviews there are many disgruntled customers unhappy about the treatment they have recieved from this female employ of theirs, it's pretty obvious they would employ anybody and dont follow any background checks or references in their recruitment policy.



Maybe if she was a little more nicer I would have just felt abit awkward and embarrassed.



As a result of this I will never ever shop at Cruise, Flannels,USC or Van der meet EVER EVER AGAIN!!!!



This was Monday the 21st of September she had blonde hair and was around 5 foot 6"



The thing is the staff in there have head sets and radios or they did, she could easily got a colleague to help me, I've had better customer care and better manners from a big issue vendor.



It gives you a insight just how much they care about their customers they cant even be bothered replying and trying to resolve any issues on any review sites!