💬 You hear it often, but communication is key. It’s true.

So about that time… I will not go into details why I got depressed, but I am sure that at some point all users could notice it. There barely was any development (new features, non-critical bugfixes and other enhancements) and customer support response times were unacceptably long, the project entered a state of stagnation. However, as always, I was prompt to fix any critical bugs and issues. After all, I have made a promise to keep the service running and functioning properly at all times. But this does not excuse me for the fact that I did not communicate the issues I was having with my users and I am incredibly sorry for failing you. I even got reported for my absence:

“I have submitted support tickets asking for my ownership back (simply to retrieve my items and be done with their service), messaged the owner on steam, and commented on his profile multiple times with no response. I do not know if something is happening in real life for him, but I haven’t got any response of any sort. I would be fine if he simply replied with “I’m busy, I’ll help you out in like a week” but he’s been completely silent.” — Source: SteamRep.com report

Nevertheless, the past is the past and there is nothing I can change about that unfortunately. What I am able to do, however, is to improve things in the present and future. So lately I have been taking better care for myself, pushing out bigger and better updates regularly, responding to support inquiries in super speed and the results are noticable immediately. Bot.tf is blooming like never before and it has never been such a joy to serve these people. To make things official, I hereby promise that such a state of stagnation will never happen again, at the very least, not without communicating it to you first.