Terms and conditions

Included Data

Services subject to device capabilities, network limitations & customer location.

Broadband service

You can use Vodafone 4G in 4G areas if you have an eligible plan and device. 4G in selected cities in Australia. Outside these areas, you get Broadband Speeds in our 3G areas. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See vodafone.com.au/coverage

4G

4G available with a 4G device, and plan with Vodafone Alerts. 4G in selected cities in Australia. See vodafone.com.au/coverage.

$5 Roaming

Countries subject to change, see current list and full details at www.vodafone.com.au/roaming. Available to eligible customers. $5 Daily Charge is in addition to minimum monthly spend. For Plus Plan Plan customers, only Your Max Speed data allowance can be accessed while $5 Roaming. For all plans, once your included data or Your Max Speed data (as applicable for your plan) is exhausted, additional data will be automatically added at a charge of $5/GB ($0.005/MB) (“Additional Data”). Additional Data expires at the end of your billing month, is not shareable and can only be used while in $5 Roaming countries. Max 90 days of use in any calendar year. Opt-out at any time, visit My Vodafone or call 1555. All roaming services subject to network availability.

ReadyApps

Available to approved customers with an ABN on a Vodafone postpaid plan. Purchase Vodafone ReadyApps as a monthly add-on (‘Add-on’) or a 12 month contract paying an upfront lump sum (‘Upfront Subscription’) or a 12 month contract paying equal monthly fee instalments (‘Monthly Subscription’). ReadyApps purchases will appear on your monthly Vodafone bill as an aggregated total, and a detailed breakdown is available via your AppDirect account. For Add-ons, minimum connection is 1 month and a recurring monthly fee is charged until the end of the month in which you notify Vodafone that you wish to cancel. For Subscriptions, minimum connection is 12 months after which the contract will automatically rollover for a further 12 months unless you notify Vodafone that you wish to cancel before the end of month 12 of any Subscription year. Postpaid plan costs, including data charges, are additional. If you cancel your Subscription prior to the end of any 12 month period, the early exit fee for Microsoft apps and Google G-Suite is 10% of monthly fee x months left on contract; for Dropbox Business and Weebly is 75% of monthly fee x months left on contract; for GoDaddy is 100% of monthly fee x months left on contract Early exit fee will be applied to your next bill. Add-ons and Subscriptions will cease if you no longer have a Vodafone postpaid plan. If your account’s combined total monthly spend on Vodafone ReadyApps exceeds $300, you will not be allowed to purchase more Vodafone ReadyApps until the combined total monthly spend is $300 or less. See www.vodafone.com.au/readyapps for full pricing information. Vodafone ReadyApps are hosted on the AppDirect Marketplace and subject to AppDirect, Inc. terms of service, see https://www.appdirect.com/about/terms-of-service. Vodafone ReadyApps not developed by Vodafone and subject to individual terms of use. See app developer websites for more information, terms and conditions. The applications depicted are subject to change. A compatible device is required and some applications are subject to network limitation and availability. Each respective developer is the supplier of the application and will be liable for any loss, damage or personal injury suffered or sustained in connection with the use of each application. Each developer may collect, disclose and use your personal information, which may include location based data, in connection with providing this service.

Customer Care

Customer care available 8am-8pm Mon–Fri and 9am-5:30pm at other times. Personal Account Managers are available from 8am to 5.30pm Mon to Fri Only.

Bundle & Save

Bundle & Save discounts are available to (a) new customers who connect two or more Eligible Plans on the same billing account; OR (b) existing customers with an Eligible Plan who: add one or more eligible services to their billing account or who upgrade or switch an ineligible Plan to an Eligible Plan; OR (c) existing customers who have two Eligible Plans and upgrade or change one of those Eligible Plan to access the Bundle and Save discounts.

Eligible Plans are: All voice plans of $30 and above released on or after July 25 2018 (excluding Assured Plans); Tablet Plans of $30 and above released on or after June 27 2018, and $20 and above all Modem plans released on or after July 2 2020; and all nbn™ Plans. Excludes Business Flex. Customers will receive a percentage discount off each Eligible Plan’s access fees (5% off two plans, 10% off three plans, 15% off four plans or 20% off five or more plans) when active on a single billing account. Note MPP, APP or Add-On fees are not discounted.

The Bundle & Save discount is calculated from the first full bill cycle and updated monthly as eligible services are added or removed. Any second service discounts are replaced by the applicable Bundle & Save discount. If early exit fees apply to an Eligible Plan they are calculated using the undiscounted amount x months remaining. Further information available at vodafone.com.au/bundleandsave.

Vodafone Mobile Landline

Min monthly spend is $5. Recurring monthly access fee charged until the end of the month in which you cancel the service. Only available to customers who are connected to an eligible Vodafone Postpaid Voice Plan (‘Voice Plan’). This Product is not available to customers who have a bundled internet and home phone line service. This Add-on does not come with a separate call allowance, it simply allows you to retain your existing Fixed Voice (business/home phone) Number service (‘FVN’) and supports unlimited incoming calls redirected to a Postpaid Voice service on the same account. You will be unable to make outgoing calls using your FVN as all calls will be using your mobile device via the Vodafone Network. You will be charged for making outgoing calls from your mobile at the rate set out in your Voice Plan details. Only your FVN (business/home phone number) will be ported to Vodafone. Porting may result in loss of any services dependent on using the fixed voice service associated with that FVN (business/home phone number) including broadband, line sharing services, redirection or call waiting. Please check with your existing provider about these additional services and whether you will be required to pay any costs upon your number being transferred. If your eligible voice plan is cancelled, this Add-on will also automatically cancel and you will lose access to your FVN. Min monthly spend is prorated when Add-on is purchased or cancelled part way through the billing month for your eligible voice plan. This Add-on is not shareable with other eligible voice plans on the same account. For full terms and conditions please refer to your Voice Plan or details.