“Our retail and direct bank customers are increasingly able to service through their preferred channel, whether in a branch, a café, our mobile tools or our contact centers,” the company said. “This has reduced our overall call volume and shifted the types of service our contact center agents provide customers.”

The transition will take place over the next several months until the call center closes in early summer 2018. The decision does not affect other call centers, including one in Chesterfield County, a spokesman said.

Even after the cuts in Plano, Capital One will employ about 5,000 people there.

The Richmond area is the hub of operations for the company, employing about 11,000 people, mostly at the company’s offices in the West Creek office park in Goochland County. Companywide, Capital One employs 49,000.

The company said the decisions to exit a business and close a call center were not made lightly, as it recognizes the impact on employees.

Employees may apply for other jobs at Capital One. If they are not transferred into other positions, they will be eligible to receive severance packages, including retraining assistance and outplacement services.