Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Follow these steps to get your refund.

If you’ve talked to your seller and the issue still isn’t resolved after three business days, contact us .

If an item hasn’t arrived or isn’t as described, go to My eBay , select the item in your purchase history, and reach out to your seller.

*In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Certain transactions and article types such as vehicles, real estate, business sales & domains, digital content, industrial equipment or vouchers are not covered. For full terms and conditions, read our eBay Money Back Guarantee policy.