When situations become volatile there are tools we can use to maintain calm and safety.

The IMPACT De-Escalation Training teaches skills to create and maintain a safe environment when someone else is angry, threatening or disruptive.

De-escalation skills include:

Managing your own stress response

Strategic positioning and body language to enhance physical safety

Assertive communication to diffuse hostility

How the training works: Instructors demonstrate realistic scenarios and model strategies for maintaining calm and safety. Scenarios can be customized based on the needs of the group. Participants will have the opportunity to practice their skills with an instructor who plays the role of the person who is escalating. This experiential practice helps participants think on their feet and learn to manage their own stress response and respond effectively in the moment of confrontation. This training can be done in-person or online through IMPACT’s Zoom line.

For more information on IMPACT De-escalation Training please contact us at info@impactboston.org