I was purchasing a vehicle and found out the day I was going to pick it up that the vehicle was not ready because it had engine issues in they were having difficulty diagnosing it therefore the vehicle was not ready for sale. I received no communication so I called next day and was it still did not pass inspection. Penn should not be posting vehicles for sale that do not pass inspection.

Gary L. was personable curtious & likeable, however; we agreed to gather details to firm a deal including my electronic deposit, l was given no opportunity to send it w no reply all day untill very late evening. I was then informed th next day (wen they wer closed) th car was SOLD. I xpected som notice from Brick to that extent b4 l was totaly eliminated from th deal. O well.

When I first arrived there was no one to greet me and some of the sales people just sat around looking at me! They didn’t ask me if I needed help. I had to go to a desk and as a sales person to help me but they sales person that finally helped me was very nice, knowledgeable and attentive that why I gave it 4 stars!

They called back , promptly, and also follow up with information about my needs , the very same Day. Great Job, also a nice selection of cars to view. I'm impressed.

Very nice people. Although it didn’t work out , Rafael was actually honest and open to listening. Very respectful and considerate.

Fast, easy, nice people who communicate well and aren’t pushy. They put in brand new brakes and fixed the wheel bearing on-site as soon as we spoke. An amazing experience. Would recommend.

Excellent communication. Very friendly staff. Fast and efficient. Although the vehicle was sold, we came to the lot to see another van. Great people. Still searching for a nice unit reasonably price. The listing was removed within a day of the sale. That’s the way it should be.

Questionable, was told truck was a diesel, vin check showed it was a gas engine. Not sure where the confusion came from

Anna is a no pressure amazing sales women. I would recommend her to anyone that is interested in buying a new/used car. It’s a really nice well organized and no pressure what so ever type of dealership.

Vehicle did not have the options I wanted. Was contacted by email. Took a few emails to get the info I wanted.

Bad customers service the lady tht answer the phone Tells you car is available thn whn you travel there they say someone put a dwn payment dwn

Fast response with accurate description. Did the whole process including test drive and purchase from my home. Two days from the time I found the listing to the moment I owned the car. Their representative , Travis, was great. This was the easiest, most efficient car purchase I've ever had. Kudos to all!

Horrible horrible horrible horrible, if I could give this dealership zero stars I would from the top to the bottom they lie and deceitful. Hidden charges and fee's. Sales man and sales manager kept adding and changing doc fees and general manager was no help to this issue

A person by the name Jesus responded to my email. They wanted me to call or text. I asked him a question via email. I did not receive an answer. I believe they wanted my cell phone number and weren't willing to communicate through email.

Very professional, excellent sales person. The only reason I did not go down to the Philadelphia area was because of rioting in the area or else I would have probably purchased vehicle. Bob S.

Though the offering was sold, the staff was friendly and helpful to find alternatives. Their customer service was thorough and I recommend the Brooklyn Chrysler Jeep Dodge Ram.

Dealers said the car was available. Went there two days later and someone said it was sold. Called back two weeks later because it was still listed as blind and they told me it was available. I just want an honest answer

Nice cars bad people. Don't care about service. Told me they're not doing financing it seemed like they were just trying to get rid of me.

Not good. All they asked was if I was financing. Nothing about vehicle. Communication was non existent. Took forever to get any responses. Vehicle sold before I could discuss vehicle

They were very busy so our appointment was moved to 15 mins later. Overall, great experience was able to test drive car. Car itself wasn’t as I thought it was

The sales person wasn’t helpful at all; i was all ready to go pick up the car after talking about it for 2 days with the dealership that’s when i got a call saying that the car was sold to someone else.this experience was a complete let down.

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