Time Warner Cable Isn't Honoring $300 Gift Card Promo Giving users a prepaid VISA gift card for signing up for service is a pretty standard promotion these days. Except a growing number of Time Warner Cable customers say that the company isn't honoring its promise of actually giving out the cards after users sign up for service. A long thread over at the official Time Warner Cable forums are filled with users complaining that when the time comes to get the card, Time Warner Cable frequently tells them they don't qualify, they didn't sign up for the right tier, the promotion had expired, or there's no record of the offer whatsoever.

of any industry in America that's not exactly shocking. Given that Time Warner Cable has among the worst customer servicethat's not exactly shocking. But Stop the Cap notes that this is a problem that has been occurring since at least 2013, and doesn't appear to be improving. The website points to a story out of Raleigh that seems to perfectly illustrate the experience many customers have with actually getting the card. In short, no amount of nagging the company appears capable of penetrating its thick outer layer of dysfunction: quote: “You qualify for a $300 Visa card, all you have to do is wait for the redemption code to come in the mail,” Alex said he was told by a rep. Alex says he followed the instructions that the rep gave him in order to get the $300.00 Visa card. “We waited for the redemption code, it never came,” Alex said. With no redemption code, Alex went online and did an online chat with a TWC rep and through the chat was informed how to register for the reward. Alex also called Visa. “‘Yeah you qualify, you should get this. I’ll take care of it for you,'” he said. Alex kept waiting. “Only to get a call back from the Visa rewards folks to say ‘you don’t qualify. You don’t have the right package, the wrong codes are in the system. I don’t care, I can’t do anything,'” he said he was told by a rep who handles the reward program. Of course Time Warner Cable won't technically exist in a few months after Charter gets acquisition approval, potentially leaving most of these customers high and dry. Though users can try Of course Time Warner Cable won't technically exist in a few months after Charter gets acquisition approval, potentially leaving most of these customers high and dry. Though users can try filling out this Time Warner Cable complaint form or complaining to the Better Business Bureau to see if that helps.







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Most recommended from 23 comments



Harddrive

Proud American and Infidel since 1968.

Premium Member

join:2000-09-20

Mission, TX 19 recommendations Harddrive Premium Member It's called... the "bait and switch screw you" program.

NO to ESPN

@zscaler.com 12 recommendations NO to ESPN Anon Or Take It to the State Go to either the State AG or Utility Commision and try and get the companies license to operate in the state revoked. The press would have a field day with this.

RootWyrm

join:2011-05-09 8 recommendations RootWyrm Member For Ohio residents considering small claims (where they'll likely win) all damages (including in Small Claims.) Specifically these parts of Ohio Revised Code:



1345.02(B) - Unfair or Deceptive Acts and Practices

(1) That the subject of a consumer transaction has sponsorship, approval, performance characteristics, accessories, uses, or benefits that it does not have;

(4) That the subject of a consumer transaction is available to the consumer for a reason that does not exist;

(8) That a specific price advantage exists, if it does not;

1345.03(B) - Unconscionable Acts and Practices

(3) Whether the supplier knew at the time the consumer transaction was entered into of the inability of the consumer to receive a substantial benefit from the subject of the consumer transaction;

(5) Whether the supplier required the consumer to enter into a consumer transaction on terms the supplier knew were substantially one-sided in favor of the supplier;

(6) Whether the supplier knowingly made a misleading statement of opinion on which the consumer was likely to rely to the consumer's detriment;



stddisclaimer.h: I Am Not A Lawyer, This Is Not Legal Advice! However, lawyers are not allowed in Ohio Small Claims courts (except to defend a business entity.) These are personal statements directing you to the relevant laws and speaking based on my personal experience and opinions as an individual who has been through small claims court.

Also READ 1345.092 CLOSELY. THE LAW HAS BEEN CHANGED TO FAVOR COMPANIES. Claims under ORC 1345.02 and 1345.03 are statutory treble damages but 1345.092 is not a well settled (or well written) law.



Before Kasich and his cronies, 1345.09 entitled you to statutory damages of $200 for any violation of 1345.02 where actual damages were undetermined and trebled to $600 under 1345.03. Can't have consumers enforcing their rights in Ohio though. That's not "business friendly" enough.



Also note that the merger does not make such a lawsuit go away. Once Time Warner has been served, they or their successor in interest must respond if you serve the corporate office - 60 Columbus Circle New York, NY 10023. (Do not serve the local office. That's a separate business that can and will disappear in the merger.) In Ohio, that's pretty blatantly a violation of the Ohio Consumer Sales Practices Act in my opinion. Which automatically triplesdamages (including in Small Claims.) Specifically these parts of Ohio Revised Code:1345.02(B) - Unfair or Deceptive Acts and Practices(1) That the subject of a consumer transaction has sponsorship, approval, performance characteristics, accessories, uses, or benefits that it does not have;(4) That the subject of a consumer transaction is available to the consumer for a reason that does not exist;(8) That a specific price advantage exists, if it does not;1345.03(B) - Unconscionable Acts and Practices(3) Whether the supplier knew at the time the consumer transaction was entered into of the inability of the consumer to receive a substantial benefit from the subject of the consumer transaction;(5) Whether the supplier required the consumer to enter into a consumer transaction on terms the supplier knew were substantially one-sided in favor of the supplier;(6) Whether the supplier knowingly made a misleading statement of opinion on which the consumer was likely to rely to the consumer's detriment;However, lawyers are not allowed in Ohio Small Claims courts (except to defend a business entity.) These are personal statements directing you to the relevant laws and speaking based on my personal experience and opinions as an individual who has been through small claims court.Before Kasich and his cronies, 1345.09 entitled you to statutory damages of $200 for any violation of 1345.02 where actual damages were undetermined and trebled to $600 under 1345.03. Can't have consumers enforcing their rights in Ohio though. That's not "business friendly" enough.Also note that the merger does not make such a lawsuit go away. Once Time Warner has been served, they or their successor in interest must respond if you serve the corporate office - 60 Columbus Circle New York, NY 10023. (Do not serve the local office. That's a separate business that can and will disappear in the merger.) IluvMoney (banned)

join:2015-05-04

MiddleClass 5 recommendations IluvMoney (banned) Member Small Claims Court may be a solution



And then to collect, get the local sheriff involved.

»www.legalzoom.com/articl ··· judgment This is the kind of situation that can be addressed in small claims court in most states. TWC most likely will not even show up giving the plaintiff an automatic win.And then to collect, get the local sheriff involved. Engio_Guy

join:2015-07-08

US 3 recommendations Engio_Guy Member Yep, been there, done that They did the exact same thing to me. Told me that at some vague point in time, I'd get the gift card. I forgot about until my wife asked, and when I finally called, was given a bullshit runaround and some bullshit reason for why I was ineligible. I flipped out and eventually received the card. Anyone who doesn't think that this is a purposefully executed strategy is just being naive.

inajeep4

join:2004-11-07

Sewell, NJ 2 recommendations inajeep4 Member Same thing happend to me with $200 gift card promo with Verizon Exact same thing happened to Verizon's trade in your old iPhone promo I tried last year. It took me a year of phone calls, broken promises and pointing fingers from the verizon customer support to the company handling the cards and back again. The following were some of the reasons given.



Wait for your promo code it was sent.

We have no record of your returned phone.

We have a record of your returned phone.

We see that you got the promo code but never used it.

We can't find your record.

The fulfillment company may be scamming us/you/everyone

I promise the code will be sent this time.



It took a manager waiting on the phone while waiting for verizon's own fulfillment dept whom never answers their phone. In the end he credited $200 towards our bill instead of the card. Never again will I accept a promo offer.

Bobs Feet

@2604:6000.x 2 recommendations Bobs Feet Anon Hoops to jump through TWCBETTERREWARD.COM has all the info, terms of services, and the redemption form. There is even a spot to get your code if you don't receive it in the mail. The sale must be coded in the system to get the card mailed out. So if the sales person messes up just use the lost code link on the form. You must register within 30 days of the install and be in good standing for 90 days. You also have to have specific price point on your package to qualify. There are other convoluted rules on the reward site.