Frequently Asked Questions About Public Charging

How do I start a charging session at an Electrify America charger?

How do I locate an Electrify America charger?

What do the Electrify America DC charger power levels listed on the station mean?

What do the labels on the Electrify America chargers indicate?

If one connector on a charger is already plugged into a vehicle, can I use the other one?

What is an idle fee?

How do I get a receipt?

How can I track the progress of my charging session?

What does "state of charge" mean?

How do I stop the charging session?

What should I do if I get a charging error?