Update on 14th December 2017:

We have stopped crediting BCH balance to customers who are updating their BCH address on the Zebpay app. In case you have not updated your BCH address on the app for receiving your BCH yet, do not worry.

Users who had Bitcoins stored with us on Aug 1st and not have been credited with BCH yet will automatically be credited BCH balance on Zebpay’s app. This will happen as soon as we support multi-coins.

Update on 3rd November 2017:

As per our hard fork policy, we give users credit to all hard fork coins if we choose to recover the coins after evaluating the security and feasibility. Since we have recovered Bitcoin Cash, all users who had a balance of bitcoin with Zebpay before the hard fork on August 1st will get credit of Bitcoin Cash once we support multi coin on Zebpay app.

- Users will get the credit when we update Zebpay app to support multi coins in future. We are working hard on this and this should be released soon.

- Users who have submitted Bitcoin Cash address have been credited with their Bitcoin Cash already so they will not get any credit in the future

- Users below a certain minimum balance of bitcoins will not get the credit. We shall announce the exact minimum amount later but it is only for users with a very low balance.

Update on 2nd October 2017:

1) Last date to submit BCH address will be 31st Oct 2017. After that, we shall not accept BCH addresses.

2) Users who have submitted BCH address, we shall be sending BCH to them every week between Wednesday to Friday.

Update on 20th September 2017:

We will start sending Bitcoin Cash (BCH) to users who have submitted BCH address from 27th Sep 2017 onwards.

Update on 12th September 2017:

Please note that new version of Zebpay app will be released this week in which users can add their BCH address. We shall then start sending users BCH balance after a few days.

Update on 26th August 2017:

We’ll be updating Zebpay app in ~10–15 days in which you’ll be able to submit your Bitcoin Cash (BCH) address. After that, we shall start sending your BCH balance to the addresses.

Original post on 5th August 2017:

We wish to give an important update on Zebpay’s status on Bitcoin Cash. For a quick read, you can skip directly to the summary below.

As expected, Bitcoin’s blockchain had a fork on 1st August 2017. We had announced in an earlier update that we will not support Bitcoin Cash and we had requested that users who wish to use Bitcoin Cash, remove bitcoins from Zebpay wallet to a wallet in which they control the private keys.

However, a significant number of users continued to keep their bitcoins in Zebpay. Considering the developments with Bitcoin Cash over the past few days,

we hereby announce that all users who had bitcoins with Zebpay as on 1st August before the fork, will get equivalent Bitcoin Cash.

This is the easier part. The more difficult part is to do this technically.

This announcement is only limited to confirm to our users that we will be doing this. However, we need more time to figure out how to take care of this technically, how to actually give users the delivery of Bitcoin Cash. As you know, we are a single cryptocurrency exchange and not a multi cryptocurrency exchange, yet. So to do this in a safe, simple and secure way will take time.

Some other major international exchanges also announced that they will allow delivery of Bitcoin Cash and a major US exchange gave a timeline of almost 5 months to be able to do this. We would love to do this today if it was that easy but unfortunately it is not.

We will update our users again as we figure this out.

To summarize:

Both Bitcoin and Bitcoin Cash are safely stored on your behalf with Zebpay.

You will get same Bitcoin Cash for Bitcoins you had in your Zebpay account as on 1st August. For example, if you have 1.5 Bitcoin on 1st August, you will get 1.5 Bitcoin Cash.

You can continue to do Bitcoin transactions without worrying about your Bitcoin Cash balance.

We will announce when and how you will get Bitcoin Cash as soon as we have figured it out.

At Zebpay, we want to assure you that we work in the best interest of our users. We are working hard to develop the ecosystem in a responsible manner in India.