Returns and exchanges

I gladly accept exchanges Contact me within: 3 days of delivery Dispatch items back within: 7 days of delivery I don't accept returns or cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

We strive to give accurate information and provide detailed photos of each of our items. Please view all photos and check your measurements with the ones given in the listing.



For returns:

*We accept returns for store credit or exchange only*

Notification of a return must be communicated to us via Etsy message or email to caravanthreads [!at] gmail.com within 3 days if receipt of your item(s).

The returned item(s) must be post marked within 7 business days of your order arriving to you as shown in your tracking information. After this time we cannot accept a return back to us.



Please send us a message or email prior to returning an item so that we know it is on our way back to us and so we can give you the correct return address.



Buyer pays all return shipping costs to return the item(s) and to have a new item shipped if they would like an exchange.



*We do not accept returns or refunds for custom made items as those items are made under the buyer's specifications and are unable to be re-sold*



Store Credit:

We do not hold or reserve items for store credit in anticipation of a returned item.