If you’ve stayed at a certain kind of hotel, you’ve probably seen them.

They’re wearing a finely-made suit and that pin — two crossed golden keys — on their lapel. And they’ll go to nearly any lengths to fulfil your wishes.

These people with the real keys to the city and the insider track to almost everything stand ready at one of the hundreds of four- and five-star hotels around the world that employ one of these super fixers, a member of the Golden Keys, or Les Clefs d’Or, the original French name for the society of elite concierges.

From an exclusive birthday gift or a sought-after reservation at the hottest place in town, if anyone can get it, it’s a Golden Keys concierge. They have immense connections within their cities, as well as amongst each other, which helps with many of the logistically challenging tasks they’re asked to do. And, while apps and robots are replacing some of their key duties, like hailing cabs or making routine bookings, each year, dozens seek to apply for membership in the exclusive society.