I have been tracing my Family Tree for many years and was looking forward to my first visit in the new building but I was deeply disappointed. The building is very large but could be certainly accommodated much better. The place is very dull and empty because of the size of the place. The staffs customer service is very poor and also unhelpful. I actually knew more than a member of staff did, it seemed as if the staff didn't want to be there and it was a big task to help me with my enquiry. Not so easy to get to if you dont drive which is a pain. If you do drive, there is only 2 disabled parking spaces available outside the premises. Otherwise you have to walk at least 10 minutes to get a space. Not so good if you are like me and carry a lot of documents, books etc and especially if it is good Northern Ireland weather (always raining!) Very poor design for the size of building and the money which was spent could have been spent better. To be honest, the site at Balmoral Avenue was far better, although smaller. Says a lot really.