I did a $300 bank transfer on 27 Aug 2020 to my Skrill account and another $300 transfer on 28 Aug 2020. Normally it take 2 to 3 days for bank transfers to hit my Skrill wallet. After 4 days the first deposit had not shown up in my Skrill account, so lodged a support ticket to trace the deposits because I needed the money to pay for a product I wanted that was being offered at a discount. I logged into my Skrill Support Tab next day and saw a message saying the ticket had been closed and Skrill had apparently sent me an email but I never got any email to advise of the status of my transaction inquiry. Over the next week I lodged 4 more support tickets and each ticket was immediately closed stating the same message that I had been sent an email but I never received any email from Skrill to formally advise when my funds would hit my wallet. After 11 days since my bank deposits I finally got a response from Madlena from Skrill Help Team who said the matter was being investigated. 3 days later the funds finally arrived, 13 days after my original bank deposit. I requested a credit of the Skrill 5% commission fees for these 2 transactions - $7 each, as I missed out on purchasing the item I wanted bc I could not use my account and the inconvenience that I had to lodge 5 support tickets to chase my money. The customer support rep named Madlena replied saying my request was sent to management. On 14 Sept 2020 I got an email from Radina from the Skrill Help Team advising that my account had been immediately terminated and my deposits were going to be refunded. I still have not received these funds back into my bank account. Beyond belief! Per numerous other poor customer service posts from other outraged Skrill users, this is clearly a company whose senior management team should review their customer service procedures. I would never ever recommend Skrill to anyone.