Lately, I encountered one of the worst customer service experiences in my life. This terrible experience provided by my Internet service provider company (LinkDSL). As a result of their awful customer service strategy, I am living without Internet connection for more than 90 days.

I tried every possible method: Web, Phone, and Twitter. Even I mentioned the Egyptian Minster of IT to get their attention. I got nothing but a lot of silly robotic answers every single call. At first glance, I thought it was an individual incident until I found out that there were many customers who had similar experiences, and got the same useless answers.

After a little research, it turns out that LinkDSL main strategy to deal with the problem is to mislead and lie to its customers. They lied to me and to many other customers, And they are telling new lies every day in order to prevent current customers from switching to another competitor which means a drop in their profits.

They implemented this catastrophic strategy without any concern about their customers or any sign of appreciation of customers’ time. They are a good example of irresponsible and unprofessional management who throw its customers’ interest out of the equation, and care about nothing but customers’ money.

So, as a customer who has a voice and not fool enough -as they believe- to accept their silly lies anymore, I decided to write this article. Although I am sure it won’t change anything about my personal case. At first, I just want to relieve my anger by writing, as simple as that. After while I realized that wasn’t the only thing I want. I want my voice to be heard, not just me, all customers’ voices must be heard.

Customers deserve better service: Which respects their minds, be honest with them, appreciate their time, and doesn’t treat them like slaves who don’t have any rights. For that cause, I will share my thoughts with you on that topic.