UPDATE: The employees have been fired.

DoubleTree Portland, the Hilton-owned hotel under fire for evicting a black guest who was talking to his mother in the lobby, has placed a security guard and manager on leave during a review of the incident.

“We sincerely apologize to Mr. Massey for his treatment this past weekend, and deeply regret the experience he endured," the hotel said a statement. "It was unacceptable and contrary to our values, beliefs and how we seek to treat all people who visit our hotel.”

Jermaine Massey, 34, was in Portland for the first time to see a concert at the Moda Center on Sunday. Afterward, he retreated to a quiet corner of the hotel lobby to take a call from his mother before heading up to his room. In the lobby, he was interrupted when a security guard asked him whether he was a guest. He said he was and held the key card to his room in his hand, but the guard wanted to know his room number.

Massey declined to give it, which set off a tense confrontation as the guard asked a manager to call police to kick Massey out of the hotel.

Jermaine Massey, 34, was kicked out of the DoubleTree hotel near the Lloyd Center despite being a guest. The Kent, Washington, resident says he was targeted because of his race.

The incident was captured in a series of videos Massey took on his phone. He also recounted his experience on Instagram afterward. Both those videos have since been removed from Instagram, and his account was made private. Massey released some of the videos to The Oregonian/OregonLive on Thursday.

Portland police escorted Massey to his hotel room to gather his belongings and leave the hotel. A police officer told him that he could be charged with trespassing if he resisted leaving.

At first, DoubleTree general manager Paul Peralta responded to the incident in a statement that called it a “misunderstanding” and said that he was concerned with the “safety and security” of guests.

Massey, through his lawyers, rejected the statement because he said it implies he was a threat, despite the fact he was sitting alone speaking on the phone. Massey said he was guilty of “calling his mother while black.”

On Friday, DoubleTree backtracked and said that hotel management has requested a third-party investigation of whether the hotel staff followed internal processes, protocols and trainings.

“We have a zero-tolerance stance on discrimination of any kind, and do not tolerate behavior of that nature,” said the statement.

Massey, through his lawyers, again said that the response is inadequate.

“We are not interested in public relations gestures,” said a statement. “We want public answers to these questions.”

The statement again reiterated the demand for DoubleTree to explain why Massey was questioned in the first place.

“This story has caught the public imagination because it presents all the ugliest elements of racial profiling in modern America: the arrogance of power, the disrespect for the dignity of black Americans and the hollowness of corporate response to casual corporate racism,” said lawyer Gregory Kafoury.

Portland Mayor Ted Wheeler commented on the incident via Twitter. “It is deeply troubling to hear about Mr. Massey’s experience with discrimination,” Wheeler wrote. “No one should be treated this way, and I hope this serves as a catalyst for necessary changes that address the systemic nature of discrimination of all forms.”