"To ensure our customers can feel safe in their homes and businesses, we will be ceasing non-emergency work in Massachusetts effective immediately. We agree with the Department of Public Utilities that this is the appropriate and responsible course of action. We recognize many have lost their sense of security and we take responsibility for that. While we have taken significant safety steps over the past year, we fully understand that restoring and maintaining the trust and confidence of all our customers and officials will be a continuing process. We will continue to work closely with the DPU and government partners on our shared priority of enhancing safety for our customers and our communities."