Listed 9 Years ago

Expires 10-12-2010

Requisition ID 11831BR Position Type Full Time Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing customer service support on Cablevision products to achieve high levels of customer satisfaction. Effective and efficient handling of customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems; consistently following up on promises and commitments on a timely basis; and appropriately identify and escalate unresolved issues. Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments for service, handling collection issues, pro-rates, issuing credits, handling changes of service, confirming appointments, and as required, perform basic troubleshooting procedures. Effectively communicate, using customer friendly and appropriate language, to explain customer bills, payment issues and handle billing disputes consistent with Cablevision standards. Consistently and accurately document to databases as required (i.e., Cabledata, KDB forms, etc.). Maintain effective working knowledge of collection processes. On a daily basis, keep current and informed on all informational sources available (i.e., KDB, field communications, training documents, etc.). Perform all work-related tasks, including escalation of issues, in a manner that is in compliance with all Cablevision values, policies and procedures. Identify and handle as appropriate, upgrade and retention opportunities. Consistently meet all delivery, technical, productivity, and process goals consistent with your grade level requirements. Participate in special projects and perform other duties as assigned. Qualifications High school diploma or equivalent. Some College preferred. 1+ years of customer service experience in a performance managed environment. Experience preferred in an environment similar to Cablevision’s, or a college degree. Demonstrated experience with the use of PCs, including familiarity with and experience in the use of industry standard applications, along with the ability to navigate in a multi-windows based environment. Excellent interpersonal skills with a focus on rapport building, listening, and questioning skills. Must be able to exhibit written and oral communications skills to a standard as set by Cablevision. Analytical problem solving skills and basic math skills required. Must be comfortable working in a fast-paced, conflict resolution environment and have the necessary skills to consistently perform to Cablevision standards. Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.Bi- lingual PreferredRequires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business. After you click the "Apply Direct Link", click on "Search All Jobs" link on the Cablevision Page. On the next page click on "Search Openings." Then scroll down to the "Requisition #" field, and enter the requisition number noted in this position to search for this position.