Brighton5555 Thu 23-Nov-17 12:17:06

Hello just wanted to hear other peoples thoughts on this. Use Home shopping for food very often, have used all the usual chains such as Ocado, Sainsburys and Asda and decided to give Waitrose a shot with their £20 off your first shop offer...



I booked a early delivery for this morning 7-8am. The guy came within that time, took forever to bring the shopping over from the van to my door, I always order roughly the same amount and I’ve never know it to be this long!



More unnerving was the fact that when he first came I met him at the door he dropped some bags at my step and told me he was off to bring more so I went in closed my front door as I have a toddler running about and a elder son getting ready for school and was standing in my kitchen unloading the bags when he walked straight in the door without knocking which was firmly closed and stood in my hallway with some more bags in his hand.... it made me feel pretty uncomfortable and no other delivery driver has ever done that...



Then I start to smell a lovely aroma of fabric conditioner to see it’s leaked all over a bag of produce which can still be used but all the packaging is slippery and coated in it ... no bottle of fabric conditioner to be seen ..



He informs me on the last bag about the leak and that he is unable to give it to me but he’s going to refund the couple bottles of bleach that he can see have also got covered in the conditioner ... regarding the bag from the kitchen he said take that up with the local branch..



I was expecting Waitrose to be better all round and to be honest they were the worst so far! Even worse than asda and that’s saying something !



Have emailed customer services but surely they aren’t supposed to walk in a closed front door without knocking and without asking ...