Madeline went to Ikea Tampines to shop for a new sofa. Whilst browsing, she claims that a cushion from a display rack fell on her, causing her spectacles to hit the display rack and drop onto the floor. Her spectacles was supposedly damaged because of it.

Here's a photo of the spectacles in the aftermath of the cushion assault:

Madeline also provided a photo of the incident (MS paint edits done by Mothership to illustrate what possibly went down):

From the picture, it looks to be that the offending cushion comes from the ULLKAKTUS collection:

50x50 cm of polyester spectacle-destroying power.

Tardy response to email complaint

In her Facebook post, Madeline claimed that her email complaint about the unsecured cushion took some time to get a response. 48 hours to be exact. And this was only after sending a chaser email.

She said she then waited a couple of days before calling Ikea for an answer. When there was no word from Ikea, that was when Madeline made a complaint directly on Ikea's Facebook page.

Her post shared that she had registered her complaint on the spot when she was first hit by the cushion. She said that Ikea staff asked if she was hurt, and she said she was not.

She put forth this theory as to why Ikea was tardy to her complaint:

"I guess I'm not hurt so they are sitting on my feedback." .

Here's her full post:

Should Ikea bolt down everything on its display racks so things don't fall off? Was this Ikea's fault or another customer who may have placed the cushion in a haphazard manner? What if this happened in a supermarket -- should supermarkets bolt down all items on racks?

Perhaps Adrian here has the best response:

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