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Dear Customers, Friends and the Echuca Moama Community

Luxury on the Murray Houseboats

On Thursday 21 st May 2020 Echuca Luxury Houseboats was named on the Neil Mitchell radio show

on 3AW and various other media outlets in relation to questionable business practices relating to

the non-provision of credits and rescheduling for customers unable to take their hires due to the

extraordinary circumstances created by the COVID-19 Pandemic.

Here at LUXURY ON THE MURRAY HOUSEBOATS we are in NO WAY related to nor associated with

the aforementioned company despite the similarity in business names, we have proudly operated

under our brand of Luxury on the Murray Houseboats for the past 18 years developing a very good

reputation while the other company has had their name for a much shorter period. We have

worked very closely and successfully with our customers over the past months to assist in providing

reasonable options for them to consider such as credits and or rescheduling which we have done

acting on advice from NSW Fair Trading.

We take our excellent reputation and high standing in the Echuca Moama and Tourism community

very seriously and while these are difficult times and circumstances, we have a business to run which

we have always endeavoured to and will continue to do so in a fair, reasonable and equitable

manner.

Thank you for the many positive emails and messages we have received already, and we look

forward to moving forward and using this as an opportunity to further enhance and improve the

standing of LUXURY ON THE MURRAY HOUSEBOATS.

Our thoughts to all businesses, customers, and friends in these challenging times.

Stay safe!