Q1: What are the changes to Redemption Awards that are booked and ticketed on Singapore Airlines/SilkAir operated flights on/after 23 March 2017?

The following 3 changes will be effective for all bookings and tickets issued on/after 23 March 2017, for travel on/after 23 March 2017:

Fuel and insurance surcharges will be removed for all Redemption Awards on all Singapore Airlines/ SilkAir operated flights. Applicable airport taxes and fees will continue to apply for redemption awards. The 15% online discount currently applicable for redemption/redemption upgrade bookings made through singaporeair.com and on the SingaporeAir mobile app will be discontinued. Mileage levels will be revised for Saver Awards for Zone 7, 9, 11, 12, 13 for First, Business and Economy cabin classes.

Mileage levels for the following remains unchanged:

Saver Awards for Premium Economy Class Advantage Awards for all sectors / cabin classes Saver/Advantage Redemption Upgrade Awards for all sectors / cabin classes Star Alliance Award Chart

Q2: How does Singapore Airlines determine the increase in Saver Award mileage levels?

Award levels are a function of supply and demand and are regularly reviewed to ensure that they are kept relevant and updated with market changes.

Q3: Will the changes affect redemptions and redemption upgrades on SilkAir as well?

The respective changes are applicable for redemption and redemption upgrades on flights operated by both Singapore Airlines and SilkAir.

Q4: How will the changes affect redemption upgrades?

There is no change to the award levels required for redemption upgrades. However, the 15% discount for redemption upgrades performed online via singaporeair.com and the SingaporeAir mobile app will be discontinued for bookings and tickets issued on/after 23 March 2017.

Q5: What if I do not have sufficient miles for my desired redemption or redemption upgrade after 23 March 2017?

You can choose to transfer miles from any of KrisFlyer’s many non-air partners. Alternatively, you may also choose to top-up the requisite miles through Purchase of Miles (POM), as applicable.

Q6: Are surcharges, taxes and fees removed for all redemptions on Singapore Airlines/SilkAir operated flights for bookings and tickets issued on/after 23 March 2017?

Fuel and insurance surcharges will no longer apply for all redemptions on Singapore Airlines/SilkAir operated flights that are booked and ticketed on/after 23 March 2017. Airport taxes and fees, as applicable, will continue to be levied for redemptions, and are payable in cash.

Q7: Why am I still being charged for fuel and insurance surcharges for some Star Alliance redemption awards?

Fuel and insurance surcharges may still be applicable on redemption award tickets for flights operated by other carriers, if the carrier continues to levy such charges.

Q8: If I have a partial Star Alliance redemption itinerary, will I be charged fuel and insurance surcharges?

For sector(s) operated by Singapore Airlines/SilkAir, you will not be charged fuel and insurance surcharges for tickets issued on/ after 23 March 2017. However, for sector(s) operated by other carriers, the relevant fuel and insurance surcharges will apply if applicable.

Q9: When is the last date that I am able to perform a redemption or redemption upgrade via singaporeair.com or the SingaporeAir mobile app with the 15% discount per the current Saver Award mileage levels?

The 15% online discount and current Saver Award levels will remain for redemption or redemption upgrades that are booked and ticketed up till and including 22 March 2017.