2011-10-25 12:08 , edited 2011-10-28 12:13 by Tottenizer

Since beta we have made extensive testing with a lot of anti-virus programs to get around them blocking connections and preventing realtime events and messages from being received by the browser.We have done all these anti-virus program tests with standard installation with default settings. If you have done advanced settings or put your anti-virus program in "aggressive", "paranoia", "super safe", or the alike, then this could have an impact on how Battlelog works for you.We are now doing new sets of tests based on the feedback we are getting from you all to be able to find all these settings etc that prevents Battlelog from working with each anti-virus respectively. Therefor it is crucial that we get proper feedback from you if you are experiencing problems with realtime events.Visit http://www.adobe.com/software/flash/about/ [adobe.com] and make sure you have version 11 or later installed. Upgrade flash if there is an update available.AVG, Bitdefender, Avast, and most other anti-virus programs offer free upgrades to the latest version. Do it!Old versions are not up to date and may block legit connections.* Browser(s) and version (not only "IE9" or "Firefox")* Anti-virus and/or anti-spyware program(s) and(not only "Avast")* Are you using a software firewall besides your anti-virus program? If so, what firewall and version?* Are you connected to internet through a router? If yes, please tell us brand, model and version.* List active addons you use in your browser(s)1. Go to http://websocket.org/echo.html [websocket.org]2. Click on Connect. Do you get a line saying CONNECTED in the Log window?3. Click on Send. Do you get SENT and RESPONSE lines in the Log window?4. If you answered "No" to 2 or 3, check Use secure WebSocket (TLS) and try 2 and 3 again. Different result?Please update your posts in this thread if you have Chrome installed and add your result from this test.* Could you connect with/without TLS?* Could you send messages with/without TLS?* Could you receive messages with/without TLS?Posts that do not include proper feedback like this will be deleted from this thread to keep it clean and to the point. Thank you!LATEST version available and DEFAULT settings if not stated otherwise:Works.Works also with advanced, more strict, settings such as Custom Policy chosen in Firewall settings and/or "Do protocol analysis" enabled.WorksReported by users to work. Not tested by Battlelog developers.* Avast Free Antivirus works* Avast Pro Antivirus works* Avast Internet Security works if web shield is disabled/stopped.Reported to work with web shield on if you add Battlelog to the list of exceptions in the web shield. Make sure you use a asterisk at the end.Example: *battlelog.battlefield.com/*Also reported to work if you go into the settings and check the box "Scan known processes only". Then everything else can be left on.Ask Avast why they block legit websocket connections here: http://forum.avast.com/index.php?board=2.0 [forum.avast.com]WorksOlder versions block websocket connections. Upgrade!Receiving events works (with our automatic SSL workaround)Sending chat messages etc might fail due to javascript injects by Bitdefender.Problem:Bitdefender injects javascript code into the page which interfere with Battlelog code.Bitdefender blocks legit websocket connections on port 80 but accepts websocket connections using SSL.Battlelog is forced to use SSL connections for websockets to work around the issue with receiving events.Ask Bitdefender why they block legit websocket connections and inject javascripts that interfere with Battlelog code here: http://forum.bitdefender.com/index.php?s=f25a8bc597042c3fbb1b632b41bacf7a&showforum=243 [forum.bitdefender.com]If you use advanced settings, make sure to disable Scan SSLIf you have problems and are using version 2010 or 2011, try upgrading to the latest version. It is free of charge. See this url: http://www.bitdefender.com/support/How-to-Upgrade-from-BitDefender-2009-2010-2011-to-BitDefender-2012-711.html [bitdefender.com]Users have reported that turning these features off makes Battlelog work with Bitdefender:* bitdefender toolbar* search advisor* protection against fraud* protection against instant messaging: New version out. http://forum.bitdefender.com/index.php?showtopic=28172&st=0&p=124814&#entry124814 [forum.bitdefender.com]Let us know if you still experience problems with the latest version.Works but we have reports about it blocking websocket connections. Update on this coming as soon as more testing has been made.Works but you might need to turn off "advanced integration"WorksNot tested by the Battlelog team, but a user reports that the "Bad Website Filtering" setting is making Battlelog not function properly, and can be disabled without disabling your anti virus or fire wall. Another user reports that full disabling of Vipre is the only working solution right now.Plugin/addon for firefox that interferes with normal web connections and cause websocket connections to receive broken or no data.We are working on a getting a work-around out to detect this plugin and prevent it from sending rubbish on websocket connections.