Me: “For the drink, it’s [x amount] :)”

Customer: “I saw a sign that I get a free drink?”

Me: “For signing up for our rewards program, yes :)”

Customer: “Oh… I don’t have one of those”

Me: “Well if you sign up, you can get the free drink! :)”

Customer: “Eh I don’t want to sign up”

Me: “…” “…” “:)”

Customer: “I hate getting all those emails”

Me: “Oh, well you can opt out of emails, I can show you how :)”

Customer: “No thanks, I don’t want an account”

Me: “Okay… well the drink will be [x amount] :)”

Customer: “I thought it was free?”

Me: “:)”

Me: “It’s free if you sign up for our rewards program :)”

Customer: “I don’t want to sign up”

Me: “Then the drink isn’t free :)”

Customer: “You can’t just give me the drink?”

Me: “No, I can’t unfortunately :)”

Customer: “Why not? It’s only [x amount]”

Me: “If that’s not a lot of money to you, why don’t you just pay for it? :)”

Customer: “This is shit customer service”

Me: “:)”

Customer: “This is highway robbery, squeezing every dime out of people, you should be ashamed of yourself—”

Me: “I don’t control the prices, I’m just a cashier :)“

Customer: “—making a fucking fuss over a damn drink and it’s not even a large—”

Me: “That’s not my decision, I’m just a cashier :)”

Customer: “—and you bet I won’t be coming back here again”

Me: “How unfortunate :)”