Staying safe online

Here are some tips on making sure you stay safe online during the COVID-19 crisis. Please be aware that An Post will never send you a text message or email asking for personal details.

Never give anyone else access to your card or PIN. If you do you will be liable for any fraudulent transactions that might happen. If you are cocooning, you can transfer money to a trusted third party via online or telephone banking.

If you can’t get to the post office to collect your pension or any other social welfare payment, you can now allow somebody else, known as a temporary agent, to collect it. The Temporary Agent form is available in all post offices or you can download appointment of temporary agent application form.

Don’t keep large amounts of cash at home during this time. Instead you might keep your cash in your current account or in the post office. You can access your current account at any time through online banking.

We are aware of a number of scam text messages being sent claiming to be from An Post and asking for financial details for information on parcels. We will never ask for financial details via text messages. Read more here