To the Dash Community,

In light of the recent customer dissatisfaction that has been circulating in the Dash forums, Reddit and other related platforms we feel obliged to publicly respond to these statements.

Firstly, the Bitcart team welcome all feedback from each and every member of the Dash community as our primary objective is to develop our business into a fast & reliable service and we cannot do that without taking your comments on board.

The demand for Bitcart has grown in tandem with the exponential increase in mainstream attention that cryptocurrency has been experiencing over the last 12 months. The first question anyone will ask of Dash or any other cryptocurrency is “Well, what can I use it for?” Bitcart is often the immediate response used by people who answer this question, and as a result it has lead to a need for huge upgrades to our system to handle this influx of new users.

Prior to this, Bitcart ran as a smooth service with very few customer service issues due to our supply and demand ratio being equal.

As it stands, Bitcart is the only ecommerce website that enables Dash users to buy everyday items and we know some of our regular customers are using Bitcart as a vessel to deal exclusively in Dash which enables them to truly be free from fiat currency; not just dipping in and out. We have since increased volume to up to $100,000 per month. This is an enormous responsibility and we are doing our utmost to scale effectively.

In order to scale, we must first perfect our service since the v4.0 upgrade which is allowing larger traffic, more seamless orders online and customer accounts to track order history. New updates will include automated email delivery. In order to accomplish these upgrades, we will place a limit on orders which is proportionate to the supply of gift cards we have that particular day. A simple pivot like this for a company can make a serious change to it’s performance.

We have finally reached a point where we can justifiably take on extra staff specifically for swift customer service responses and increased efficiency in fulfilling orders within the time-frames stated on our website. Our last hire was a former Amazon security developer and next will be customer a service agent from the Dash community itself! We have been paying 100% of employee wages in Dash since our partnership in May begun because we believe in the project.

We would urge the Dash community to reach out to us and help us in a constructive manner. Some of our partners have already been doing this and it is proving to be very helpful. Ultimately, we are working together towards the same purpose. Allegations of fraud and requests to renounce funding agreements are extremely destructive — the opposite of what we need to generate more activity on the Dash network and to become a more stable business.

Sincerely,

Bitcart Team