We have now resumed testing in more than 90 percent of our global test centers, at either full or limited occupancy, based on local and governmental mandates. Our site status list reflects the operational standing of each test center following COVID-related closures. We continue to open new appointments, so check back frequently if trying to schedule an exam.

Please note that Prometric occasionally has to close sites with limited notice due to unforeseen events, such as extreme weather, natural disaster, pandemic, power outages, or other unexpected occurrences. A list of those test center can be found on our test center closures page.

If your exam appointment is impacted due to continued site closures or regional restrictions, depending on your program’s requirements, you will receive an email notification informing you that your appointment has been rescheduled with your new test date and location, or has been canceled with instructions for how to reschedule for a future date. For candidates who would like to reschedule their exam for a different day or location than Prometric assigned, please refer to the instructions provided in your original reschedule confirmation email.

Beginning August 3, 2020, cancellation and rescheduling fees will be re-instated, where applicable by testing program. Candidates who have their appointments canceled or rescheduled as a result of continued site closures or regional restrictions will not be penalized in this circumstance and are entitled to one free reschedule for their exam. Additionally, candidates who are unable to test due to COVID-19 illness or impact should follow our standard escalation procedure by utilizing the Test Taker “Contact Us” form and choose "Request a Refund."