Company: Netcracker Technology

Netcracker Technology Posted: 08-21-2019

08-21-2019 New York, New York - NY United States

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Responsibilities:

Work with the Salesforce Product Owner to maintain the program backlog of features and document feature acceptance criteria

Identify options for potential solutions and assess them for both technical and business suitability: determine nature and scope of changes to existing applications for enhancements and other changes

Lead design sessions and communicate design options to the team

Act as knowledge integrator and translator between business users and technical team members

Conduct business process/systems analysis through user story workshops or otherwise.

Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals.

Participate in user requirement sessions to identify opportunities for process improvement and technical solutions

Develop and document User Stories, to-be process flows and work collaboratively with development team to design a solution that will meet the business requirements and fulfill user stories

Assist the team the configuration for user stories within Salesforce, app exchange products or other cloud-based technologies

Designs solutions with maximum usability while minimizing complex code and customization.

Develop prototypes for SFDC solutions based on business input/requirements to visualize concepts and to produce requirements for development.

Collaborate with development team to test that solutions will meet the business requirements

Develops and creates advanced-level customized reports and dashboards.

Develop and maintain documentation related to system functions and use

Document use cases, business/system/functional requirements, requirements traceability matrix and test cases.

Qualifications:

BA/BS or equivalent experience

Salesforce Administrator Certification

5+ years of Salesforce implementation experience including experience with Sales Cloud and Service Cloud. Integration experience using both Web based technologies (Soap, Rest) and Integration/Middleware tools such as Pentaho and IBM Cast Iron

Experience soliciting, gathering, and analyzing user input and requirements

Experience documenting user stories and creating to-be process flow diagrams

Experience collaborating with business stakeholders

Experience configuring various Salesforce modules including but not limited to Sales, Support, validation rules, security administration and reports

Expert level understanding of Lightning, Visual Force, Apex controllers, Triggers, Batch jobs and standard SFDC components.

Advanced understanding of the Salesforce.com data model and how and when to create custom objects vs. using Salesforce out-of-the-box functionality.

Expert level understanding of the Salesforce product suite, including Sales, Service and Marketing Clouds, as well as the Force.com Platform.

Extensive experience with Salesforce configuration, including workflows, validation rules, and security controls. Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.

Experience using Agile methods to deliver software solutions

Experience in designing and developing software components and having a strong background in database design and system architecture.

Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

Experience integrating Salesforce with different business systems, as well as working with integration tools (ESB and ETL).

Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, Git (Code Commit) and DevOps in a Salesforce environment

Exceptional written and oral communication skills, and effective interpersonal skills