As a member of the community of Laramie we are looking to change options for receiving Cable television and High Speed DSL services. Charter is the only cable provider for the City of Laramie and residents want more companies to come in to compete with Charter.

From the information received, the City of Laramie has made a Franchise Agreement with Charter Communications, as they have with other companies who provide different services in this area.

As per the BBB website, which services the Northern Colorado and Laramie, WY area, Charter Communications has received more than 5000 complaints within a three year time frame from Laramie, WY customers. Numerous complaints for poor customer service without resolution as well as continual billing issues. Customers are hassled and belittled when attempting to speak with representatives of Charter. Their technicians are inept and hostile towards customers; Supervisors and management of Charter do not cater to the customers, but to their own representatives. With Charter, the CUSTOMER is always WRONG. Customers complain of disconnection issues, low Broadband speeds, services fading or timing out daily without resolution of fixing the problems. Past and present customers of Charter want change. The issues are NOT getting resolved. Customers are expected to pay their bill in a timely manner yet, Charter refuses to resolve poor connectivity, outages and billing errors. Please allow another provider to do business with the City of Laramie and its residents.

Laramie residents want options which also would provide them with exceptional customer service, more television viewing options, phone service and high speed Broadband,all of which they are over charged for, but which they currently DO NOT receive. City and county residents are all affected negatively by this company, and they deserve quality broadband connections from a company who appreciates their patronage. Laramie, Wyoming residents deserve more and they deserve better!