Lisa Flowers was shopping at Home Depot on Miller Road in Brandywine Hundred on Friday when she discovered a noose tied into the end of a spool of rope.

"NO IT'S NOT OK," she wrote on Facebook. Her photos of the noose have since been shared by hundreds of users.

Flowers was shopping for her mother's birthday along with her sister Lyonni, daughter and brother when she made the discovery.

Lyonni Flowers said she could not believe what she saw.

"I look over ... and I'm just in disbelief," she said, describing the moment she spotted the noose. "This is not what I see."

UPDATE:After noose found in Home Depot, customer takes responsibility

Lyonni Flowers said she then walked to the front of the store and asked a cashier to call for a manager.

She said that's when another Home Depot employee told the family the store was not responsible for the noose.

"This doesn't happen in our store, this isn't one of us," she said she was told.

By the time the manager came, three employees were helping to deal with the situation.

Lisa said when they told the manager what was happening, he seemed unbothered about the situation and had known it was there for a while.

But the manager cut the noose down when he was called over.

The manager of Miller Street Home Depot said he apologized for the noose after he cut the knot, stated in a Delaware State Report.

The manager said the women continued to yell at him after he apologized, so he gave the district manager's contact information.

From 2015: 'Noose' incident stirs emotion at UD

In her post, Lisa Flowers called out Home Depot and local and state governments. "WE know better! After all this is OUR neighborhood!"

"We’re appalled and disturbed by this incident," said Senior Manager of Corporate Communications Margaret Smith at Home Depot. "We’re investigating it diligently and have notified law enforcement."

The Flowers are not questioning whether the employees made the noose. They are upset that is happening in the store.

They asked for video footage to see who did it, but the manager said the cameras might not be working and they could not do that.

The family also said the manager on call did not get their contact information, file a report or try to contact them.

They also said they didn't hear any information on the situation until news organizations reported on it.

State Police said in a statement a customer came forward and took responsibility for the noose on Wednesday.

The investigation is still ongoing.

WATCH: Fear caused by worksite noose

Nooses have been found in other Home Depots in Pittsburgh; Portland, Oregon and Passaic, New Jersey.

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Contact Nick Perez for data story ideas: (302) 324-2856 or nperez@gannett.com.