Uquid is one of the crypto debit card providers that we’ve reviewed. However, Uquid has still not recovered from the crypto Visa & MasterCard ban and their prepaid card is not functional.

Right now Uquid consists of a UQC coin and a corresponding mini-ecosystem – wallets, exchange services and so on.

The official Telegram chat (over 13K members) is starting to get filled with withdrawal problem complaints.

It seems like if you deposit funds into the Uquid ecosystem, or have deposited in the past, there is no way to withdraw them right now. Uquid support seems to be ignoring all the complaints, and containing them all to the Telegram group.

Here’s just some of reports and complaints from people that can’t withdraw funds from Uquid in July-September 2018:

Some customers have already said goodbye to their funds:

Exclusive Uquid customer report – withdrawals disabled, support unresponsive

We have reached out to several users that complained they can’t withdraw funds from Uquid – and they all share the same story: withdrawals do not work, support is not replying.

Here’s a couple of examples of Uquid support not replying to Telegram or Skype messages since the end of July – that is, for over a month and a half:

Ironically, right after this article was published the user received a reply from Uquid support – and the reply he got is seriously alarming:

Apprently, they are NOT going to return funds that have been deposited by payment methods other than Bitcoin (Neteller in this case), because there is a “third party” that has the funds. In reality, they should just send an equivalent sum in ANY currency if they are still a living company.

This whole thing seems like another inglorious downfall of a crypto company. The feeling you get is that everyone in charge of UQUID has vanished, leaving a hired freelancer to do customer support.

If you have ever deposited any funds to Uquid – rush to get them back, who knows, maybe the publicity will scare some sense into Uqid.

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Let’s help new users avoid depositing any funds to Uquid until they pay everyone withdrawing. Leave a comment if you have been affected by this too!