Over the last month, the Zoom videoconferencing service has emerged as the communication lifeline of the coronavirus pandemic. But the convenience fueling Zoom’s explosive popularity has come at a price.

Originally a service meant for businesses, Zoom was designed to make it easy for company employees, sales representatives and clients to hop on meetings. When consumers flocked to the video platform for school and socializing, however, those conveniences also made it easy to hijack videoconferences and harass participants in online attacks known as Zoombombing.

Now the company is scrambling to deal with privacy and security issues that keep popping up. On Wednesday morning, Zoom announced that it had formed a council of chief information security officers from other companies to share ideas on best practices. The company also announced that it had hired Alex Stamos, the former chief security officer of Facebook, as an outside adviser.

Eric S. Yuan, the chief executive of Zoom Video Communications, the California company behind the video platform, said in an interview Tuesday evening that his greatest regret was not recognizing the possibility that one day Zoom might be used not just by digitally savvy businesses but also by tech neophytes.