Of course it makes sense! The person who signed my parcel could have been a family member in the same address, as the tracking page doesn't show the full address. If eBay called Royal Mail to check if there had been any calls logged for the buyer making complains, they would have found none, as the parcel itself was not in my name. Remember the parcel was sent to VP and I wouldn't have been able to open any case for that parcel. Why should eBay believe me over the seller who has an “actual proof” (if you want to call the tracking number that) over a buyer who has not made any attempts to track and open a case for a parcel that was not delivered (since my calls could not be logged).

But I do have proof and there was no way of me adding any documents in the dispute and eBay didn't even ask me for my side during this "investigation."

I am still in the process of fighting for my money back and my last hope is my credit card fraud team actually taking me seriously and looking at my evidence. Please take this as a strong warning that eBay is not safe, and please be cautious when purchasing expensive items. As if all of that wasn’t enough - positive reviews mean nothing because once the case is closed, you cannot leave any feedback to warn others! Good luck out there and please share this with anyone that might benefit with this information.

Short Version

Sellers have found a loophole where they send an empty parcel via Special Delivery to a nearby address, since the full address is not shown when tracked online. Online tracking only shows the name who has signed for the parcel, which makes it look like it was a family member has signed for the package. You also cannot chase Royal Mail or open a case as the parcel is not in your name. eBay sees this as lack of activity on your part and favours the seller. Sellers make money with little effort and after the dispute has settled, you cannot even leave any feedback to warn others. The user remains 100% positive feedback. Rinse and repeat with the next sucker.