In the event that your Orvis men’s timepiece should require repair, simply send it to our repair facility along with your completed Watch Repair Form.

If the watch is found to be defective, we will repair or replace the watch free of charge (excluding shipping and handling).We understand that accidents happen; if you have an unfortunate accident with your timepiece, or your watch requires a new band or battery and would like us to attempt a repair, please return it to us. We will examine your watch and contact you with a repair estimate. Repair work will not commence until we have received your approval.

Please note: All watch repair services will incur a flat rate return shipping and handling charge.

Sending in a Men’s Orvis Watch in for repair service:

Secure your watch in a small, sturdy box. Please note that your packaging will not be returned to you - for this reason, we do not recommend that you send your watch in its original packaging. We also do not recommend that you send your timepiece in a padded envelope - your watch could be easily damaged, lost, or stolen in transit.

Fill out and include the Watch Repair Form. Please include a valid email address. Your repair estimate will be sent to the email address that you provide on your repair form.

Your repair estimate will be sent to the email address that you provide on your repair form. Please ship your watch to:

Parsec Enterprises Inc.

7501 North Harker Drive

Peoria, IL 61615-0195

Once your watch is received in our facility, we will inspect your watch and provide you a repair job number and an estimate of the repair fees, if any, via the email address that you provided on the watch repair form that you returned with your timepiece.

For more information, please contact Customer Service at 1-888-207-0708 (Fax: 1-309-689-6543) or orviswatchrepair@parsecent.com