“We heard a big bang like some sort of explosive sound. And then we started to dip. The plane started to take a dive.” “Just looked up and saw a flight attendant run towards the front of the plane. You know, it was an immediate realization that something was wrong. And something was not going to be right.” “And then a window busted open. The masks all came down. We were losing, I believe, some pressure in the cabin.” “We had a window go out, a lady go out the window. And we couldn’t pull her in. A buddy, a guy helped. And we got her pulled in, and they tried to resuscitate her.” “This is a sad day. And our hearts go out to the family and loved ones of the deceased customer.”