The owner of a McDonald’s branch in Lexington, Ky., came to employees’ defense after a video of them kicking out an elderly woman went viral this week. A review of the situation led the unnamed owner to conclude that the employees “made the appropriate decision,” NBC affiliate LEX 18 reports.

A video of McDonald’s employees kicking out an elderly woman went viral this week. (Photo: Josh Nunez via Facebook)

Another customer, Josh Nunez, caught the interaction on video and posted it to Facebook on Wednesday. “This sweet old lady was minding her business,” he wrote. He said the woman was told to leave within 30 minutes even though she hadn’t finished eating.

Nunez reportedly took it a step further by reporting the incident to McDonald’s corporate department, which has not yet commented on the incident.

“All customers are welcome in our restaurants, and our organization is committed to the well-being and fair treatment of all people,” the owner said in a statement to LEX 18. “In this instance, the guest had been inciting customer complaints for multiple hours; therefore, the customer was asked to leave.”

Customers reportedly complained that the woman smelled and had slept in the lobby, but Nunez claimed the smell was coming from the bathroom — not the woman.

Though the woman left on her own, some people were outraged that she was asked to leave in the first place. Many called for the employees in the video to be fired.

“Worthless piece of garbage picking on the weak we should all head there get a small fry and sit for a couple hours,” one Facebook commenter wrote.

Despite the backlash, the owner’s conclusion that the employees made the right decision in asking her to leave implied that those involved won’t be punished.

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