Personal information you provide to us

Personal information that we collect automatically

Personal information that we collect from third parties

When you use our services, you upload your files to store with us. We call this contentWe also collect certain information about you in the course of providing our products. We call thisWhen requesting to use Backblaze's services we may ask you to provide personal information to us. For example, when you create a Backblaze account, we will ask you for your email address and a password. We may also ask for your phone number for purposes such as two-factor verification or for sending you service alerts. If you choose to sign up for one of Backblaze's services, we will ask you for billing information. To order a physical item from us, such as a Restore by Mail, we will ask for shipping details. At times we may ask for other information such as your name or the name of your company name.During your interaction with Backblaze, you may choose to provide us with personal information when you email us, chat with us, answer a survey, comment on our blog, or communicate with us through social media services like Twitter or Facebook.If you refer a friend to Backblaze, we will ask you for their email address. Backblaze will then contact your referred friend to determine whether your friend consents to us contacting them.Our Computer Backup service automatically backs up your files to Backblaze; B2 Cloud Storage allows you to upload your files to our service. While the content of your files may include personally identifiable information, both in the content of a file and in metadata, this Privacy Notice, as stated at the outset, only applies to the information collected in respect of your account and not to the content that you store on our system.When you use any Backblaze product we may collect certain information automatically from and about your device. This includes data about your software, the operating system you use when accessing our service, your Internet Protocol address and the date and time of each request you make to Backblaze. When you use our backup services, we will also receive information such as the names of external drives, file types transferred, and number, name and size of files transferred.Collecting this information enables us to better diagnose problems with our products, provide customer support more effectively, inform you about operating systems we no longer support as well as ensure the continuous functionality of our products.We may collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. The type of information we collect from third party tools that we use may include: user's clicks to test different versions of our website; recordings of where people move their mouse on key web pages; page visits which in turn allows Backblaze to decide if it needs to update certain pages; surveys, which users can voluntarily complete, and a user's IP address. Please also review our Backblaze Cookie Statement