There is no motion of human or pets in the detection area but why can I still see the log in the app? It might happen if the Motion Sensor is placed close to the heat source, microwave stove, air conditioner or the area that is exposed to strong light.

Why does the Aqara Motion Sensor fail to connect? How to reconnect? Possible reason: 1. Operation error. Please add the device according to the adding method again. 2. The device is too far apart from the Hub. Please move the device closer to the Hub. 3. There are too many devices under the Hub.

Why is the Aqara Motion Sensor always offline? Possible reason: 1. If the device is too far apart from the Hub, please test the distance between the sensor device and the Hub and install the device closer to the Hub. 2. Low battery or no battery. Please replace the battery. 3. The device is installed on the surface and the signal strength is interfered. Please avoid metal surface.

The Motion Sensor does not respond, but indicator light blinks when I poke the reset hole. Why is that? Possible reason: 1. PIR sensor or related circuit is damaged; 2. Sensor is triggered each minute and it is right in interval between each minute; 3. The detecting interval extends to 10 minutes in sub-health or warehouse mode; 4. Lens are damaged.

The Aqara Motion Sensor does not respond, but indicator light is dim when I poke the reset hole. Why is that? Battery low.

The Aqara Motion Sensor does not respond, and indicator light does not blink when I poke the reset hole. Why is that? Possible reason: 1. It runs out of battery; 2. PCB is damaged; 3. Sensor crashes.

If a pet enters the detection area of the Aqara Motion Sensor, will it trigger the sensor? Yes. If you do not want a pet to trigger the sensor. Please refer to the detection diagram in the quick start guide and place the motion sensor in a higher location. Thus a pet will not trigger the sensor when it moves on the ground. (Please refer to the quick start guide regarding the installation options).

How to identify if the Aqara Motion Sensor works properly? 1. Poke the reset hole of the Motion Sensor with the eject pin. ① If the Hub makes voice prompts, "Normal link confirmed", it indicates that the Hub and the Motion Sensor communicates properly. ② ​If there is no voice prompts, please move the sensor closer to the Hub and try again. If there is still no voice prompts, the sensor might be deleted or it might runs out of battery. Please refer to the device adding methods to add the device or replace the battery. 2. Put your hand in front of the lens, enter the home of Motion Sensor in app, refresh the device records (log). If there is 1 to 5 minutes log around this moment, it indicates that the device works properly.

How long the working time of Xiaomi human body sensor? About 2 years.

Why can't add the device to gateway? Please move the device close to gateway and re add it.

Why the human sensor still have a log on APP when no one is present? Human sensor placed in the environment near the heat source, near microwave ovens, air conditioners and other electrical appliances, where light shines, the above situation may occur.

Whether human sensor detects the movement of pets will be often false trigger? If you do not want to be triggered by the pet, you can follow the instructions on the installation tips, the detection range of the human body sensor installed in a higher place, or put it down on the table ground, so pets will not trigger the sensor on the ground activity

Why can not sense the human body and the light is weak? The battery is low.

Why human sensor detection insensitive? The sensor of the human body senses once by default for 1 minute, the operation just hibernates. The sensor will not trigger until one minute after triggering.

Gateway lights can not be lit immediately after turning off the lights at night, what can i do? 1. First of all, make sure that the human body sensor of the human body has been ticked at night; 2. The sensor of human body senses the default value of 1 minute and triggers once before turning off the light. It takes 1 minute before triggering again to turn on the night light of the gateway.

Why the human body sometimes trigger short intervals, sometimes long intervals? Normal user mode Trigger once in 1 minute, press reset hole to enter test mode (for user to find the best installation position), 5s trigger once, and automatically return to user mode for 1 minute after 2 hours.

How to reset Xiaomi human body sensor? When should i reset it? 1. Press and hold the reset hole of the device for 3 seconds, the indicator flashes 3 times to restore the factory settings; 2. If the bound sensor is re-bound to another gateway, the sensor needs to be reset before the sensor can be successfully bound to the new gateway.