The Calgary Police Service has updated its website to explain how concerns and complaints about officer conduct are handled.

The goal of the initiative, which has been in the works for the past several months, is to improve transparency about officer conduct investigations, said Murray Stooke, manager of the ethics and accountability division.

He acknowledges complaints could go up as a result of the changes to the website.

"At the same time, it's important for us to know where we are falling down so we can address it. In a great number of cases — about 95.5 per cent of the calls that we attend — the public is satisfied with our service. It's only in that small proportion that they call us with a concern or a complaint," said Stooke.

Two new reports are also available on the website: annual stats on how many times people call with concerns or complaints, and an outcome report about how the complaints were addressed.