1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee.

Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.

If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.

You will not have to pay the change fee. However, a fare difference might still apply.

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

Log in to My Trip and change your travel dates or destination yourself if:

Did you book your ticket via a travel agent? Please contact them directly to rebook your flight.

2. Request a refund in the form of a refundable travel voucher

If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.

Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.

You can use your voucher to book a flight that takes place after the expiry date of the voucher.

If your new ticket price is higher than that of your original ticket, you’ll profit from a bonus up to 15% of the original ticket price to cover a part of the price difference. Is the new ticket price lower? Then the residual value will be calculated without a bonus.

This increased value only applies if you use the voucher as an online payment method from 16 June 2020 up to and including 31 October 2020, and your new outbound flight is before 15 June 2021. At this moment, you can only receive the 15% bonus if you redeem your voucher online or by telephone. It’s not possible to redeem the extra valued voucher at the airport.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. This new voucher will not have an increase in value and is refundable after 12 months.

Your travel voucher is refundable.

Check the calculation example and flowchart to see how the increase in the value of your travel voucher works.

How to request a refundable travel voucher

Request a refund in the form of a travel voucher online .

Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. We prioritise based on travel dates.

Please note that your entire booking will be cancelled once we’ve issued your travel voucher.

Did you book your ticket via a travel agent? Please contact them directly to request information on refund options.

How to use a travel voucher

You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.

3. Request a cash refund

If your flight was cancelled by the airline, you can request a cash refund or a voucher. Note, though, that the travel voucher could be worth op to 15% more if you use it between 16 June and 31 October 2020, and your new scheduled departure date is before 15 June 2021.

Request a full cash refund or a refund in form of a travel voucher>

If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

