“Upon hearing this deeply upsetting news, we moved swiftly to terminate the two employees involved, conduct a full investigation and work with the authorities. We have brought in a counselor to support the resident and family and are re-educating all of our staff on appropriate and compassionate patient care. We are confident that this is an isolated incident, because we know our dedicated staff members who work hard every day to ensure the safety and dignity of the residents for whom they care. Nonetheless, it is heartbreaking.”