They handle iOS/handheld games worse than almost any other major publisher.



They won't make games fans have been wanting for years.



They regularly refuse to localize games that fans in regions outside Japan have demonstrated an interest in.



They spend absurd amounts of money games like Final Fantasy XIII, XIV, and XIII-2 only to release turds, and Versus XIII, only to release nothing.



How is this a surprise? Just about the only part of the company that appears to know what the fuck they're doing is whoever is handling the Eidos stuff.