Chapter 1. Market Synopsis

1.1. Market Definition

1.2. Research Scope & Premise

1.3. Methodology

1.4. Market Estimation Technique

Chapter 2. Executive Summary

2.1. Summary Snapshot, 2018-2026

Chapter 3. Indicative Metrics

3.1. Proliferation of AI and ML in the customer experience management

3.2. Increasing connected devices and touch points globally

3.3. Worldwide use of mobile devices in ecommerce

Chapter 4. Customer Experience Management Market Segmentation & Impact Analysis

4.1. Industrial Outlook

4.2. Market indicators analysis

4.2.1. Market drivers analysis

4.2.1.1. Increasing Demand for Customer Experience Management Solutions to reduce churn rate

4.2.1.2. Demand for planning personalized customer engagement strategy and customer journeys

4.2.1.3. Adoption of advanced analytic techniques for increasing customer experience

4.2.1.4. Technological advancements in the customer experience management

4.2.2. Market restraints analysis

4.2.2.1. Complexities in integrating data collected from different touch points

4.2.2.2. Data security and data privacy concerns

4.3. Technological Insights

4.4. Regulatory Framework

4.5. Competitive Metric Space Analysis

4.6. Price trend Analysis

Chapter 5. Customer Experience Management Market By Component Insights & Trends

5.1. Component Dynamics & Market Share, 2019&2026

5.2. Solution

5.2.1. Market estimates and forecast, 2016 – 2026 (USD Million)

5.2.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

5.3. Services

5.3.1. Market estimates and forecast, 2016 – 2026 (USD Million)

5.3.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

5.3.3. Professional Services

5.3.3.1. Market estimates and forecast, 2016 – 2026 (USD Million)

5.3.3.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

5.3.3.3. System Integration and deployment

5.3.3.3.1. Market estimates and forecast, 2016 – 2026 (USD Million)

5.3.3.3.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

5.3.3.4. Technical Support

5.3.3.5. Market estimates and forecast, 2016 – 2026 (USD Million)

5.3.3.6. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

5.3.4. Managed

5.3.4.1. Market estimates and forecast, 2016 – 2026 (USD Million)

5.3.4.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

Chapter 6. Customer Experience Management Market By Touch Point Insights & Trends

6.1. Touch Point Dynamics & Market Share, 2019&2026

6.2. Store/branch

6.2.1. Market estimates and forecast, 2016 – 2026 (USD Million)

6.2.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

6.3. Contact Center

6.3.1. Market estimates and forecast, 2016 – 2026 (USD Million)

6.3.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

6.4. Social Media

6.4.1. Market estimates and forecast, 2016 – 2026 (USD Million)

6.4.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

6.5. Email

6.5.1. Market estimates and forecast, 2016 – 2026 (USD Million)

6.5.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

6.6. Web

6.6.1. Market estimates and forecast, 2016 – 2026 (USD Million)

6.6.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

6.7. Virtual Assistant

6.7.1. Market estimates and forecast, 2016 – 2026 (USD Million)

6.7.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

6.8. Others

6.8.1. Market estimates and forecast, 2016 – 2026 (USD Million)

6.8.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

Chapter 7. Customer Experience Management Market By Deployment Type Insights & Trends

7.1. Deployment Type Dynamics & Market Share, 2019&2026

7.2. Cloud

7.2.1. Market estimates and forecast, 2016 – 2026 (USD Million)

7.2.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

7.3. On-premise

7.3.1. Market estimates and forecast, 2016 – 2026 (USD Million)

7.3.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

Chapter 8. Customer Experience Management Market By End-User Insights & Trends

8.1. End-User Dynamics & Market Share, 2019&2026

8.2. Banking, Financial Services, and Insurance

8.2.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.2.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

8.3. Telecom and IT

8.3.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.3.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

8.4. Media and Entertainment

8.4.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.4.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

8.5. Travel and Hospitality

8.5.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.5.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

8.6. Retail and eCommerce

8.6.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.6.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

8.7. Healthcare

8.7.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.7.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

8.8. Government

8.8.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.8.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

8.9. Transport and Logistics

8.9.1. Market estimates and forecast, 2016 – 2026 (USD Million)

8.9.2. Market estimates and forecast, By Region, 2016 – 2026 (USD Million)

Chapter 9. Customer Experience Management Market By Regional Outlook

9.1. Customer Experience Management Market share By Region, 2018 &2026

9.2. North America

9.2.1. North America Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.2.2. North America Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.2.3. North America Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.2.4. North America Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.2.5. North America Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.2.6. U.S

9.2.6.1. U.S Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.2.6.2. U.S Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.2.6.3. U.S Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.2.6.4. U.S Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.2.6.5. U.S Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.2.7. Canada

9.2.7.1. Canada Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.2.7.2. Canada Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.2.7.3. Canada Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.2.7.4. Canada Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.2.7.5. Canada Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.3. Europe

9.3.1. Europe Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.3.2. Europe Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.3.3. Europe Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.3.4. Europe Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.3.5. Europe Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.3.6. U.K.

9.3.6.1. U.K. Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.3.6.2. U.K. Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.3.6.3. U.K. Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.3.6.4. U.K. Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.3.6.5. U.K. Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.3.7. France

9.3.7.1. France Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.3.7.2. France Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.3.7.3. France Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.3.7.4. France Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.3.7.5. France Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.3.8. Germany

9.3.8.1. Germany Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.3.8.2. Germany Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.3.8.3. Germany Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.3.8.4. Germany Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.3.8.5. Germany Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.4. Spain

9.4.1. Spain Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.4.2. Spain Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.4.3. Spain Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.4.4. Spain Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.4.5. Spain Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.5. Rest of Europe

9.5.1. Rest of Europe Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.5.2. Rest of Europe Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.5.3. Rest of Europe Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.5.4. Rest of Europe Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.5.5. Rest of Europe Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.6. Asia-Pacific

9.6.1. Asia-Pacific Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.6.2. Asia-Pacific Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.6.3. Asia-Pacific Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.6.4. Asia-Pacific Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.6.5. Asia-Pacific Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.6.6. China

9.6.6.1. China Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.6.6.2. China Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.6.6.3. China Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.6.6.4. China Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.6.6.5. China Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.6.7. India

9.6.7.1. India Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.6.7.2. India Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.6.7.3. India Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.6.7.4. India Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.6.7.5. India Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.6.8. Japan

9.6.8.1. Japan Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.6.8.2. Japan Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.6.8.3. Japan Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.6.8.4. Japan Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.6.8.5. Japan Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.6.9. Australia

9.6.9.1. Australia Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.6.9.2. Australia Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.6.9.3. Australia Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.6.9.4. Australia Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.6.9.5. Australia Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.6.10. Rest of Asia Pacific

9.6.10.1. Rest of Asia Pacific Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.6.10.2. Rest of Asia Pacific Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.6.10.3. Rest of Asia Pacific Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.6.10.4. Rest of Asia Pacific Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.6.10.5. Rest of Asia Pacific Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.7. Middle East and Africa

9.7.1. Middle East and Africa Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.7.2. Middle East and Africa Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.7.3. Middle East and Africa Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.7.4. Middle East and Africa Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.7.5. Middle East and Africa Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.8. Latin America

9.8.1. Latin America Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.8.2. Latin America Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.8.3. Latin America Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.8.4. Latin America Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.8.5. Latin America Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.8.6. Brazil

9.8.6.1. Brazil Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.8.6.2. Brazil Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.8.6.3. Brazil Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.8.6.4. Brazil Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.8.6.5. Brazil Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.8.7. Mexico

9.8.7.1. Mexico Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.8.7.2. Mexico Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.8.7.3. Mexico Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.8.7.4. Mexico Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.8.7.5. Mexico Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

9.8.8. Rest of Latin America

9.8.8.1. Rest of Latin America Customer Experience Management Market estimates and forecast, 2016 – 2026, (USD Million)

9.8.8.2. Rest of Latin America Customer Experience Management Market estimates and forecast by, Component 2016 – 2026, (USD Million)

9.8.8.3. Rest of Latin America Customer Experience Management Market estimates and forecast by, Touch Point 2016 – 2026, (USD Million)

9.8.8.4. Rest of Latin America Customer Experience Management Market estimates and forecast by, Deployment Type 2016 – 2026, (USD Million)

9.8.8.5. Rest of Latin America Customer Experience Management Market estimates and forecast by, End-User 2016 – 2026, (USD Million)

Chapter 10. Competitive Landscape

10.1. Market Revenue Share By Customer Experience Management Providers

10.2. Market positioning

10.3. Strategy Benchmarking

10.4. Vendor Landscape

Chapter 11. Company Profiles

11.1. Adobe System Incorporated

11.1.1. Company Overview

11.1.2. Financial Performance

11.1.3. Technology Insights

11.1.4. Strategic Initiatives

11.2. Avaya, Inc.

11.2.1. Company Overview

11.2.2. Financial Performance

11.2.3. Technology Insights

11.2.4. Strategic Initiatives

11.3. CA Technologies

11.3.1. Company Overview

11.3.2. Financial Performance

11.3.3. Technology Insights

11.3.4. Strategic Initiatives

11.4. Chime Technologies Inc

11.4.1. Company Overview

11.4.2. Financial Performance

11.4.3. Technology Insights

11.4.4. Strategic Initiatives

11.5. Clarabridge

11.5.1. Company Overview

11.5.2. Financial Performance

11.5.3. Technology Insights

11.5.4. Strategic Initiatives

11.6. FreshworksInc

11.6.1. Company Overview

11.6.2. Financial Performance

11.6.3. Technology Insights

11.6.4. Strategic Initiatives

11.7. Genesys

11.7.1. Company Overview

11.7.2. Financial Performance

11.7.3. Technology Insights

11.7.4. Strategic Initiatives

11.8. IBM Corporation

11.8.1. Company Overview

11.8.2. Financial Performance

11.8.3. Technology Insights

11.8.4. Strategic Initiatives

11.9. Medallia

11.9.1. Company Overview

11.9.2. Financial Performance

11.9.3. Technology Insights

11.9.4. Strategic Initiatives

11.10. Nokia Networks

11.10.1. Company Overview

11.10.2. Financial Performance

11.10.3. Technology Insights

11.10.4. Strategic Initiatives

11.11. Opentext

11.11.1. Company Overview

11.11.2. Financial Performance

11.11.3. Technology Insights

11.11.4. Strategic Initiatives

11.12. Oracle Corporation

11.12.1. Company Overview

11.12.2. Financial Performance

11.12.3. Technology Insights

11.12.4. Strategic Initiatives

11.13. Qualtrics

11.13.1. Company Overview

11.13.2. Financial Performance

11.13.3. Technology Insights

11.13.4. Strategic Initiatives

11.14. SAP SE

11.14.1. Company Overview

11.14.2. Financial Performance

11.14.3. Technology Insights

11.14.4. Strategic Initiatives

11.15. SAS Institute Inc

11.15.1. Company Overview

11.15.2. Financial Performance

11.15.3. Technology Insights

11.15.4. Strategic Initiatives

11.16. Tech Mahindra

11.16.1. Company Overview

11.16.2. Financial Performance

11.16.3. Technology Insights

11.16.4. Strategic Initiatives

11.17. Verint System Inc

11.17.1. Company Overview

11.17.2. Financial Performance

11.17.3. Technology Insights

11.17.4. Strategic Initiatives

11.18. Zendesk Inc

11.18.1. Company Overview

11.18.2. Financial Performance

11.18.3. Technology Insights

11.18.4. Strategic Initiatives