Innovate Finance

The Coronavirus pandemic has brought into sharp focus on how banks can provide their services with less contact. Technology has a vital part to play – and if we look at the different banking technologies available – not just in the UK but across the globe – we’ve seen how banks are adapting to this ‘new normal’.



The webinar would discuss how banks have had to adapt to the restrictions imposed – but still maintain banking provision for personal and SMB financial needs including providing –



- Remote services: Interactive Teller Machines – how this technology hasn’t been taken up in the UK, but is prevalent across the US and Middle East. Coronavirus has shifted ITM perception and it offers some important benefits in keeping banking running. Remote deposit capture (the ability to deposit a cheque via an image on your mobile banking app has important) has important relevancy today for small businesses – enabling them to do their banking from the safety of their business or homes



- Contactless and pre-staged transactions – minimising touch points at the ATM by enabling contactless authentication and pre-staged transactions to be fulfilled at the ATM. With Coronavirus, it’s all about minimising consumer touch points at the ATM – by removing the need to insert your card (additional plus around reducing card skimming) or using the keypad for authentication or touchscreen when running the transaction.



- Scalable customer service solutions – providing banks mobile-first technology to reach customers in an easy, non-disruptive way and vice versa



Moderator:

Rashee Pandey, Head of Partnerships, Innovate Finance

Panelists:

Douglas Orr, CEO and Founder, Novastone

Filip Surowiak, General Manager UK, viacash

Fiona McDade, Global Marketing Director - Financial Software Solutions, NCR

Tom Bull, Associate Partner - Head of FinTech, EY