Volunteer Roles & Training

Our tax sites are busy places! It is not uncommon for a Site Manage/Site Leader to ask a volunteer to jump into a different role if there is a bottleneck at a certain point of the site flow. It is important to be flexible and ask questions when you have them! Your Site Managers/Leaders, as well as other volunteers, can be invaluable resources at the sites.

While we try to provide as much training as possible prior to your first volunteer session, you may feel a little lost your first couple of times out. This is normal, expected, and the reason we ask our volunteers to come out to a site two times per month during the tax season, which translates to roughly 6-10 hours per month and 18-30 hours across the tax season. Additionally, the returns tend to start on the simpler side and become more complicated as the season continues so we require that all new volunteers come out for their first time before March 15.

You will spend a lot of time completing your training and certifications, so be sure to stay the course and join us for multiple volunteer sessions! Some volunteers serve far more than the suggested minimum and some volunteers serve a little less, but every volunteer shift you complete makes a huge impact in our communities and in the lives of the people we serve. During the 2019 tax season, the average volunteer contributed 25 hours of service, and you are certainly welcome to volunteer more if you are able!