Gauntlet Offline (Part of This Week)

Posted: 06 February 2017 03:38 PM Greetings, Captains! Many of you have been enjoying the new Gauntlet feature, as we have rolled it out to more and more players. It’s a feature we love, and think you will, too! One of the reasons we do a slow roll-out of these new features is to check a feature for bugs that might not appear in small or medium groups of players. Over this past weekend, we noted several minor bugs, which require our attention. We are going to take the Gauntlet offline for all players for a few days to fix these few issues. The upside is that after these minor problems have been fixed, we’ll be ready to open up Gauntlet for all of our players! If you are currently enrolled in a Gauntlet, it will end as scheduled. You should still be able to claim your rewards as usual when it closes, but will be unable to join a new Gauntlet until we bring it back online. In the next 48-72 hours our engineers will implement and test the fixes we are making. When complete we will reopen the Gauntlet, this time for all players. We estimate this will happen later this week. Thank you for your patience. LLAP,

The Star Trek Timelines Team Profile

Posted: 06 February 2017 03:44 PM Thank-you for the heads-up Heather Signature = EXODUS = Profile

Posted: 06 February 2017 03:46 PM I am unable to claim my rewards and am getting a server error. And every time I get to the “claim reward” screen my rank drops one further down…. Seems strange Image Attachments Profile

Posted: 06 February 2017 03:58 PM That’s part of what we want to fix. Thank you for the screen shots! Profile

Posted: 06 February 2017 04:07 PM More ss Image Attachments Profile

Posted: 06 February 2017 04:08 PM btw, once I am able to get to the reward screen I have to force quit the app and restart… I get the same server error on the startup screen of the game Profile

Posted: 06 February 2017 04:25 PM Thanks for the early warning - i’ll have to put all of those extra credits and merits to good use! Profile

Posted: 06 February 2017 05:56 PM Will we be able to claim our rewards once it comes back online, since it is broken right now? Profile

Posted: 06 February 2017 06:18 PM Yep I had the same problem earlier today, entered and gauntlet and it said i finished, but then I didn’t get to claim my rewards. I was Rank 9 so had three chests to open I think :( Any help would be appreciated! Thanks! Profile

Posted: 06 February 2017 06:31 PM So is the Gauntlet currently down by intent? Had 45 minutes left but is now unavailable… assume we will get rewards and/or refunder of dil/merits at some point…. Signature Second Star to the Right - Officer

Fleet for Serious Trekkers - https://forums.disruptorbeam.com/stt/viewthread/54357/ Profile

Posted: 06 February 2017 06:34 PM Duplicate post Signature Second Star to the Right - Officer

Fleet for Serious Trekkers - https://forums.disruptorbeam.com/stt/viewthread/54357/ Profile

Posted: 07 February 2017 09:52 AM Just a reminder that Gauntlet will be down, but that may not mean that the icon is gone - it should instead say that there’s no gauntlet for you to join. This should only affect players trying to enter a new Gauntlet. If you’re part of one and it ends early, please shoot me (just me) a PM with your DBID, and I’ll check it out. EDIT: Early means it ended before 7pm ET (00:00 UTC), which is when a Gauntlet starts (and ends). Signature Nod

Product Manager, Star Trek Timelines

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Posted: 07 February 2017 11:03 AM Nod - 07 February 2017 09:52 AM Just a reminder that Gauntlet will be down, but that may not mean that the icon is gone - it should instead say that there’s no gauntlet for you to join. This should only affect players trying to enter a new Gauntlet. If you’re part of one and it ends early, please shoot me (just me) a PM with your DBID, and I’ll check it out. EDIT: Early means it ended before 7pm ET (00:00 UTC), which is when a Gauntlet starts (and ends). Should the other 50% have the icon yet and just not be able to enter? Profile

Posted: 07 February 2017 11:27 AM Pallidyne - 07 February 2017 11:03 AM Nod - 07 February 2017 09:52 AM Just a reminder that Gauntlet will be down, but that may not mean that the icon is gone - it should instead say that there’s no gauntlet for you to join. This should only affect players trying to enter a new Gauntlet. If you’re part of one and it ends early, please shoot me (just me) a PM with your DBID, and I’ll check it out. EDIT: Early means it ended before 7pm ET (00:00 UTC), which is when a Gauntlet starts (and ends). Should the other 50% have the icon yet and just not be able to enter? No, they would still see no icon. Signature Nod

Product Manager, Star Trek Timelines

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Posted: 07 February 2017 05:45 PM RE: The reports here, they appear to be related to one of the issues we’re currently fixing with Gauntlet. We believe it ending early, or otherwise giving an error should be sorted out with our changes. No need to send me more DBIDs, and thanks to those who did! Signature Nod

Product Manager, Star Trek Timelines

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