HMRC Phone Customer Service

HMRC is a non-ministerial department of the UK Government that is mainly responsible for collecting direct taxes. Income and corporation tax are dealt with by HMRC, as well as self-assessments, PAYE for employees, National Insurance, VAT and more. National Insurance, VAT, Child Benefits and more.

For help with your income tax or updating your personal details, you are able to contact HMRC on 0870 280 2566. The customer service helpline is operational during the hours of:

7 days a week: 8:30am – 8:30pm

However, the best time to contact HMRC is before 10am Monday to Friday when their phone lines are the least busy.

How to Contact HMRC

HMRC offers a range of different ways for you to get in touch with them to discuss your queries, but our users have reported that some methods of contact are more effective than others. The fastest way to get in touch with HMRC is by calling and speaking to a representative of each department.

If you are calling HM Revenue and Customs for a specific reason, you are able to use the following numbers to contact a certain department. This avoids being passed from person to person and allows you to head straight to where you need to be to get your query resolved.

Below is a list of popular HMRC numbers for a variety of useful departments:

Main HMRC Contact Number: 0300 200 3300

HMRC General Enquiries: 0870 280 2566

HMRC Helpdesk: 0300 200 3600

HMRC Online Services: 0870 280 5684

Self-Assessment: 0870 280 5645

Tax Credits: 0870 280 0462

Income Tax: 0870 280 5579

Tax for Employers: 0870 280 5717

Child Benefit: 0870 280 5496

VAT: 0870 280 5533

National Insurance: 0870 280 0486

Construction Industry Scheme: 0870 280 5622

Contact HMRC by Post: There are alternate ways to contact HMRC if you are unable to make a phone call. Send your letter and personal details to one of the following addresses to get your question answered: If you are looking to inform HMRC that you have changed your name or address, or you think that you have been using the incorrect tax code, there are a range of online forms that can be used to quickly get in touch with customer service.

Industry Address Number of Employees Registered in UK no Date of incorporation UK Government Income Tax General Enquiries: Pay as You Earn and Self-Assessment HM Revenue and Customs BX9 1AS United Kingdom National Insurance: National Insurance Contributions and Employer Office HM Revenue and Customs BX9 1AN United Kingdom VAT General Enquiries: HM Revenue and Customs – VAT Written Enquiries Team Alexander House 21 Victoria Avenue Southend-On-Sea SS99 1BD United Kingdom Employers General Enquiries: National Insurance Contributions and Employers Office HM Revenue and Customs BX9 1BX United Kingdom 67,000 - 18 April 2005