It’s obviously never okay to throw food at people, and I also think that it’s generally not okay to be rude to low-paid service employees.

But man, what is it about Taco Bell that they manage to stay in business with infuriatingly abysmal service? There is one near me that is always glacially slow. I went there last night when there were several cars (let’s say five, certainly no more than six) in the drive-thru in front of me. I gave up 25 minutes later after the car in front of me had been waiting at the speaker for literally 15 minutes still not having had their order taken (I’m sure of this because by this time a couple of the cars ahead had gotten their food and driven off, so there was a gap in front of the car waiting to order) . I was morbidly curious to see how long it would actually take to get service, but I left partly because I couldn’t trust myself to not blow up at the employees and partly because I still had no idea how long it would take to even place my order, much less get my food.

I don’t understand how they can be that bad . Even if somehow only one person was working and had to take orders, serve the food, and attend to people inside the restaurant, they should still be able to move a car through, what, every 5 minutes? I’m fairly confident I could move a car through every 5 minutes and I’ve never worked there.

Also, I hate hate hate when people defend fast food restaurants by saying “well what do you expect?” I expect to get the food I ordered in a loosely reasonable amount of time. It would be unreasonable for me to complain that the food itself is mediocre, but it’s perfectly reasonable to expect that my order should be correct 99% of the time.