A year ago, Mary Lou Muncy landed her dream job advising home health care agencies on wound care.

The timing seemed perfect. Muncy’s contract as a nurse at the Department of Veterans Affairs hospital in Lexington had ended, and she wasn’t ready to retire. With an annual salary of $77,000, Muncy would have enough money to help her daughter pay for medical school.

But the position required high-speed internet access, which Muncy didn’t have on her farm, an hour's drive from Lexington, the state’s second-largest city.

So, Muncy gave up the job. She hasn’t found another since.

“I realized there was no hope for us,” said Muncy, 64, who after losing the position wrote a letter to state lawmakers begging them to move quickly on a plan for broadband access in rural communities. She hoped to spare other residents the helplessness she felt when she was forced to turn away employment.

KentuckyWired, the much-heralded plan to improve internet connectivity across the state, promised to create financial opportunities through reliable, high-speed internet access for rural communities that have repeatedly been hammered by the loss of jobs in the coal and tobacco industries.

But the project is stalled and its future looks increasingly bleak because of missteps by state officials and Macquarie Capital, the Australian investment bank managing the ambitious plan, The Courier Journal and ProPublica have reported.

In the next few months, the state’s new governor, Andy Beshear, must make key decisions on the direction of KentuckyWired, which already is two years behind schedule and could cost $1.5 billion over the next 30 years.

Related:Beshear administration vows to complete KentuckyWired by October

Beshear, a Democrat who was elected in November, has repeatedly declined to say what he plans to do as impatient lawmakers threaten to block funding.

A spokeswoman for his office said he is still receiving briefings and information related to the project, which began under the gubernatorial administration of his father, Steve Beshear.

On Thursday, the governor's cabinet secretary, J. Michael Brown, vowed to complete the project by October.

"This is one that simply can’t fail," Brown said.

Meanwhile, the project that promised so much to residents in rural communities has yet to deliver, and it’s unclear when or if it will.

“It’s becoming a pretty dire situation for some folks here who had hoped to build businesses around access to high-speed internet,” said state Rep. Angie Hatton, a Democrat who represents Letcher County, where the median household income is about $30,000 annually and 31% of the population lives in poverty.

Audit:State officials pushed on with KentuckyWired against advice

Rural Kentucky keeps getting left behind

Rural Kentucky has long grappled with crippling poverty and high unemployment rates. In 2020, 38 counties in Eastern Kentucky were deemed economically distressed by the Appalachian Regional Commission.

The state’s ambitious broadband internet plan was not meant to solve all the needs in rural communities.

Still, state leaders said it would help bring a wave of high-tech jobs to the region and provide residents better opportunities to start their own businesses given the lack of companies investing in such areas.

As recently as October, U.S. Rep. Hal Rogers, R-Somerset, who had pushed for the project as a catalyst for a wave of high-tech jobs in the region, said at a press conference in rural Knox County that KentuckyWired’s recent installation of fiber in that area meant Kentucky was now leading the nation in connectivity.

"No one is ahead of you," said Rogers, repeating a line he’s used in previous speeches. "And what you do with that is up to you. … So get with it. Find things to do with this new tool."

But even KentuckyWired’s supporters like Rogers acknowledge the project hasn’t delivered, though they still believe in its promise.

"Upon completion, Kentucky will be the first state in the nation with an open-access fiber optic cable network in every county," Rogers’ spokeswoman, Danielle Smoot, said in an emailed statement clarifying his statement at the October press conference.

But in the meantime, residents, many of whom know nothing about KentuckyWired, are still waiting for broadband access.

Erica Scott, a mother of two who lives in Defeated Creek, a tiny community in rural Letcher County, said the unavailability of high-speed internet makes it difficult to run her online business.

Scott said it can take hours to download the designs she needs for the T-shirts and candles she sells online, slowing production and delivery to customers.

The satellite internet service she has isn’t even fast enough for her children to access their school work from home via Google Classroom, a web application teachers use to post assignments and communicate with students.

They’ve had to get special permission to complete their homework on paper during snow days, which further hamper already spotty internet.

“We’re not the only ones,” Scott said. Still, she added, in Kentucky’s mountain hollows, or hollers as they are known, “it’s a real job to get internet.”

From November:KentuckyWired sees lawmakers throw up another roadblock

10 to 20 years for service?

Rural Kentucky’s steep hills and thick forests make the installation of fiber-optic cable difficult and costly.

One in 11 Kentuckians — roughly 405,000 mostly rural residents — has no wired broadband service in their area, according to Federal Communications Commission data. For those who do have internet access, it’s either too slow or simply unaffordable.

“Remember the old dial-up?” said Defeated Creek resident Adam Smith, imitating the antiquated swish and beep sounds familiar to former AOL users. “That slow internet? That’s fast for us.”

KentuckyWired’s new proposed completion date is nine months away. Even if the state meets that deadline, many rural residents won’t have immediate access to broadband.

The project is installing fiber-optic cable that will bring broadband to state agencies across Kentucky, but in order for individual homes and businesses to tap into the new network, third-party providers still need to hang the so-called last mile.

And many of those providers are reluctant to make plans without first knowing how much the state’s private-sector partner, Macquarie, will charge for access to the network.

"What KentuckyWired is doing is of such little benefit to where we want to be a decade from now that it's minuscule," Appalachian Wireless CEO Allen Gillum told The Courier Journal. "It doesn't start to scratch the surface."

Even those internet service providers who have seen prices to hook into KentuckyWired haven’t been impressed.

MetroNet, an Indiana-based internet service provider that’s spending nearly $100 million to build fiber-to-the-home infrastructure throughout Lexington, wants to expand into the neighboring cities of Midway, Nicholasville, Richmond and Versailles, says spokesman Scott Shapiro.

More from this series:State ignored warnings in pursuit of cash for KentuckyWired

But after seeing Macquarie’s prices, the company says it hasn't "found a way to collaborate yet" with KentuckyWired.

Asked if and when it would make prices publicly available, Macquarie declined to comment.

"That might be another 10 years or 20 years while all that last mile stuff gets built," said Doug Dawson, a telecommunications consultant based in North Carolina.

Connecting individual homes and businesses to the network could take that long because of the difficult terrain in areas that are highly remote, Dawson said.

Sharon Strover, an expert in rural broadband at the University of Texas at Austin, said speeding up the construction of Kentucky's last mile is going to require both “political will” and improvements in the technology behind wireless broadband options.

Without them, the wait may be too long for Mike Joseph, a lifelong resident of Yeadiss, an unincorporated community in rural Leslie County.

Joseph, 55, said after his father purchased a house in London, Kentucky, he no longer had family in the area. His wife of 18 years suggested that they move to Harlan in southeastern Kentucky near the Virginia border, where they own a rental property and where broadband is available.

“That’s the deciding factor on us moving, better internet," said Joseph, a maintenance and information technology supervisor at the Leslie County jail, which relies on the internet for communication and pays nearly $1,700 per month for a sluggish connection.

It's money that could be used for better vehicles and better salaries, Joseph said.

At least one third-party provider, Vernon Engle, who owned B&B Communications, started stringing fiber in Joseph’s county in anticipation of KentuckyWired.

Engle said he spent tens of thousands of dollars to do so while he awaited the opportunity to tap into the network.

But Engle said he was forced to sell his business last year at a $340,000 loss after the state blew past its July 31 completion deadline.

“The state failed me,” Engle said.

'I can't stand this':KentuckyWired leader points finger at Steve Beshear budget chief

Local government left to step up to the plate

Meanwhile, local city governments across the state, including Louisville and Morehead, that have purchased additional fiber from KentuckyWired are left to figure out what to do with it.

Louisville spent $5.4 million on the additional infrastructure at around the same time that Google was eyeing an experimental high-speed network. The city had planned on leasing the fiber to internet service providers like Google Fiber.

But in February, Google abruptly dropped its plans to provide high-speed internet service in Louisville, citing problems with the shallow trenches it had been digging to lay fiber in the city’s streets.

Last month, a city spokesman said Louisville’s KentuckyWired plans remain “on budget and on schedule,” but declined to provide additional details.

Morehead, on the other hand, has had trouble even attracting a private business to connect homes to the fiber it has purchased.

"At this point, we haven't found a private provider that's interested in going the last mile," Morehead City Councilman Tom Carew told The Courier Journal.

Morehead is spending nearly half a million dollars on the additional infrastructure, a tidy sum for a city with a budget of less than $17 million and just 7,000 people.

The councilman now says the local city-owned utility company, the Morehead Utility Plant Board, may have to supply broadband on top of its existing gas, water and sewer services.

Background:KentuckyWired project overcomes squirrels to complete initial phase

‘Darned if you fund it and you’re darned if you don’t’

Uncertainty over the plan for KentuckyWired has lawmakers clamoring for action from the governor as they field questions from frustrated rural residents.

State Sen. Jimmy Higdon, a Republican from Lebanon, said the rural residents he serves regularly request that his office help improve internet service in their communities.

KentuckyWired was the state’s bet for catching up.

But now, Higdon said: "It’s one of them subjects you'd just as soon not talk about. You’re darned if you fund it and you’re darned if you don’t."

Project managers are asking lawmakers to approve $100 million for KentuckyWired this legislative session, an increase of $28 million from the previous budget.

It’s not the current request but the skyrocketing price tag, which is 50 times the cost originally quoted to taxpayers, that worries state Rep. Robert Goforth.

"I mean, $1.5 billion is a considerable amount of money that these folks sent us to Frankfort and entrusted us to spend wisely and do the best job we can with it,” Goforth, a Republican from East Bernstadt, said. “Someone dropped the ball here, and we need to figure out what we can do to make the best of a bad situation.”

Andy Beshear, much like Matt Bevin, a Republican who served as the state’s top official before him, has offered no solution.

Get caught up:What is KentuckyWired, and why is it such a mess?

“Unless somebody in the Beshear administration can come up with a plan to save it — a viable plan, a workable plan — and somebody steps up and says this will work, I don’t see us funding something that’s going down a dead-end street,” Higdon said.

Some lawmakers fear that cutting off funding for KentuckyWired will be more expensive in the long run. Others are ready to kill the project.

“What do they say? Fish or cut bait?” said state Rep. Lynn Bechler, a Republican from Marion and one of KentuckyWired’s harshest critics. “Well, it’s no longer fishing. Let’s cut the bait.”

While at a “hog kill” in Defeated Creek, Roger Fields said delays in getting high-speed internet have slowed promises for relief as jobs continue to disappear in his community.

But the 66-year-old former coal worker was focused on a more pressing issue, ensuring that he and his neighbors had enough meat for the winter.

In communities still waiting for high-speed internet, residents say they’ll just have to continue doing what they’ve always done: They’ll have to depend on one another.

“Wouldn’t want to live no other place, though,” Fields said as he carved up a warm pig’s head while others hacked away at a torso dangling from a nearby tractor. “Look what neighbors we’ve got. See all this work. For this, they don’t charge nothing.”

More in this series:Kentuckians were promised internet. What did they get?

Reach reporter Alfred Miller at amiller@gannett.com or 502-582-7142. Follow him on Twitter @AlfredFMiller. Support strong local journalism by subscribing today: courier-journal.com/subscribe.

About this project

This article was produced in partnership with The Louisville Courier Journal and the ProPublica Local Reporting Network.

This story is part of an ongoing investigation into what went wrong with KentuckyWired.