Anne Marie Squeo, Netflix:

We'd like to thank Verizon for laying out the issue so nicely. Congestion at the interconnection point is controlled by ISPs like Verizon. When Verizon fails to upgrade those interconnections, consumers get a lousy experience despite paying for more than enough bandwidth to enjoy high-quality Netflix video. That's why Netflix is calling for strong net neutrality that covers the interconnection needed for consumers to get the quality of INTER-net they pay for.

Of course, one way to guarantee a smooth path would be to pay to connect directly, which ISPs like Comcast, Verizon and AT&T have been pushing Netflix to do. Reed Hastings and the rest of the folks at the streaming outfit have bent in some situations, but are still fighting to get "ISP tolls" banned under net neutrality . For now, Verizon says it's "working aggressively" with Netflix to get those direct connections up and running, but it still hasn't laid out an exact timetable for when things will get better.