Frequently Asked Questions

For Buyers

1. What is Fabbly.com?



Fabbly.com is a 3D printing marketplace and community. We enable anyone to create, buy, and sell digital 3D print files.



2. What is 3d printing?



3D printing refers to any of the various processes for printing a three-dimensional object. Primarily additive processes are used, in which successive layers of material are built up layer by layer in the material of your choosing under computer control. The most popular process is selective laser sintering. Objects can be of almost any shape or geometry, and are produced from a 3D model. A 3D printer is a type of industrial robot which can print out 3D models.



3. What is a 3d print file?



A 3D print file is a digital file which contains all information of a 3D model so it can be created by a 3D printer. A widely popular file format for 3D printers is the .STL format. STL file format is simple and easy to output. Consequently, many 3D design softwares can output the STL file format.



4. What is delivered? Physical objects or digital files?



On Fabbly.com you can buy & sell digital print files only. Files are delivered by download.



5. Who designs these items?



All Fabbly.com items are designed by our community members.



6. Who sells these items?



Fabbly.com acts as a venue to allow users who comply with Fabbly.com´s policies to offer, sell and buy 3d print files. Fabbly.com is not directly involved in the transaction between buyers and sellers.



7. Which payment options can I use?



PayPal. Orders may be paid for via PayPal as long as PayPal is available in your country. Please check PayPal.com to see where it is available. You may pay via PayPal in either USD or EUR, depending on the destination country of your order. Please refer to PayPal.com for payment limits, countries that accept PayPal, disputes, and other terms.



8. What happens after I place an order?



After the checkout process via PayPal you will be redirected to download your 3D printer files. Usually the seller will provide a .Zip file which contains .stl file(s) and a textfile with instructions. If you are unsure of what the seller is delivering please contact the seller prior to buying.



9. How does Fabbly.com process refunds?



Due to the nature of 3d print files (non-tangible digital goods), sellers are not required to accept “returns” of their digital product. If a buyer would like to request cancellation, the buyer should ask the seller via Fabbly.com conversations.



Sellers may accept returns, but in most cases are not required to do so unless they state they do in their shop policies or are required by local laws. Buyers should read sellers' shop policies carefully and contact sellers before shipping a return.





For Sellers

1. Can I sell my 3D models on Fabbly.com?



Yes. Anybody can sell on Fabbly.com as long as you hold the copyrights to the content. Please only upload your own original work!



2. Do I keep the copyright of my design?



Yes. Anything you upload or post is and stays yours. Since you own your content you need to explain to buyers how you will permit them to use your content.



3. Do I get payed by Fabbly.com or by the buyer?



You get paid by the buyer directly to your own PayPal account. Fabbly.com does not collect or hold any payments



4. How much are the fees?



When you make a sale on Fabbly.com, you will be charged a transaction fee of 5% of the item price.



5. Is there a listing fee?



No, there is no listing fee.



6. Is there a monthly fee or any other hidden costs?



No, there are no monthly fees and besides the small transaction fee (only when you make a sale) there are no costs.



7. How do I pay the transaction fee?



When you make a sale on Fabbly.com, the transaction fee is automatically deducted from your pre-loaded balance of your shop wallet. Sellers can fund their shop wallet via PayPal either manually (menu tab "billing") or via a subscription (menu tab "subscription"). The bottom limit of your shop wallet is $5. If your balance drops below that threshold your shop will be disabled in 7 days. Please notice that the balance of your shop wallet is not refundable!



8. In which format can I sell my 3d models?



We recommend to use the widely popular .stl format. Please upload your 3D print files in a .zip file containing .stl file(s) and a text file with instructions and copyright information.



