“No water, no sitting, no restrooms,” said Philip Dubois, chancellor of the University of North Carolina at Charlotte, who wrote to the Broward County Commission to complain after he and his wife fled Terminal 3 and found themselves on the tarmac for hours. “I think the most important thing was that there was just no information. Nobody really was there to say, ‘Folks, for a while you’ll be here, then you’ll be there.’ Or, ‘We’ve had this happen at the airport, and we’ve been asked by the FBI to keep you all here.’ Nothing like that.”