Our user, Susana, tells us that he sent a complaint to Mercadona using EasyFeedback’s free complaint/claims sending tool. In the complaint she told Mercadona:



Dear Customer Service Director,



I would like to express a complaint regarding your products.



Lasagne bolognese to heat in oven or microwave. Following the instructions exactly for use with microwave, and has melted the appliance.



For this reason, I ask you to repair the product.



Thanking you in advance for the attention you give me and trusting that you will take the appropriate measures, I bid you a cordial farewell.



¿What was Mercadona response when receiving the message sent via EasyFeedback?



Our user, Susana, satisfied with the response they gave her from Mercadona, comments:

