





Nyancat too much Senior Member

6,054 posts



Joined: Jun 2005

From: meow meow



Current ISSUE #12

TM: We killed off Streamyx branding, hello Unifi Lite (still the same 8Mbps rebranded)



Streamyx

- Existing 8Mbps streamyx rebranded to Unifi Lite... affectively killed off streamyx brand.

- Those stuck on 1Mbps - 4Mbps will be on RM69/month as well.

- Bill changes starts on September. September bill will include pro-rated rates.

- For those who's on 1-4Mbps, please contact TM to know if you're eligible for unifi lite aka streamyx 8Mbps speed.



Unifi Air

- Only for certain area for now.

- Using TDD Band 40.

- 20Mbps speed cap with unlimited quota

- 2 years contract, free Huawei B618 (SIM LOCK) modem.

- Pricing on RM79/month

- If getting the SIM only, there will be no contract.



Current Unifi Lite 10Mbps on RM129

- Bill will change to RM 69/month.



===============



Streamyx- Existing 8Mbps streamyx rebranded to Unifi Lite... affectively killed off streamyx brand.- Those stuck on 1Mbps - 4Mbps will be on RM69/month as well.- Bill changes starts on September. September bill will include pro-rated rates.- For those who's on 1-4Mbps, please contact TM to know if you're eligible for unifi lite aka streamyx 8Mbps speed.Unifi Air- Only for certain area for now.- Using TDD Band 40.- 20Mbps speed cap with unlimited quota- 2 years contract, free Huawei B618 (SIM LOCK) modem.- Pricing on RM79/month- If getting the SIM only, there will be no contract.Current Unifi Lite 10Mbps on RM129- Bill will change to RM 69/month.=============== Current ISSUE #11

» Click to show Spoiler - click again to hide... «

BROADBAND MSAP?? STREAMY USERS STILL BEING IGNORED!!!!

Original article by lowyat.

https://www.lowyat.net/2018/171006/over-a-m...m110-for-1mbps/



SKMM has released press statement on broadband MSAP (Mandatory Standard on Access Pricing), all fixed line broadband was mentioned EXCEPT Streamyx! Streamyx users were totally ignored in the MSAP plan.



EVERYONE LINK THIS THREAD, LOWYAT ARTICLE ON MSAP TO Gobind in Twitter, SKMM React, SKMM Twitter.



And DON'T FORGOT to make ADUAN SKMM!

Original article by lowyat.SKMM has released press statement on broadband MSAP (Mandatory Standard on Access Pricing), all fixed line broadband was mentioned EXCEPT Streamyx! Streamyx users were totally ignored in the MSAP plan.EVERYONE LINK THIS THREAD, LOWYAT ARTICLE ON MSAP TO Gobind in Twitter, SKMM React, SKMM Twitter.And DON'T FORGOT to make ADUAN SKMM! CODE

Pihak TM masih mengenakan harga yang melampau kepada pengguna streamyx. Saya perlu membayar RM160 untuk 8Mbps manakala pengguna unifi hanya membayar RM129 untuk 100Mbps.



TM masih lagi menggunakan alasan akan meluaskan liputan unifi, dan saya sebagai salah satu pengguna streamyx terpaksa menanggung beban harga yang melampau berbanding pengguna unifi. Pihak TM juga menyatakan tidak kesemua pengguna streamyx akan menikmati naik-taraf.



Mohon agar pihak SKMM memandang serius mengenai masalah harga yang melampau ini kerana harga streamyx langsung tidak dikemaskini dan pakej tersebut adalah agak mahal berbanding pakej unifi yang lebih laju dan murah.



Terima kasih.



Complaint -> Pricing -> Higher Rate.



EVERYONE DO COMPLAINT, DO NOT CLOSE. DO IT WEEKLY!







Some LYN members made a website for streamyx/unifi queries.



http://myhsbb.me/



credit miloaisdino

Complaint -> Pricing -> Higher Rate.EVERYONE DO COMPLAINT, DO NOT CLOSE. DO IT WEEKLY!credit

===============





=============== Current ISSUE #10

» Click to show Spoiler - click again to hide... « 31 August 2018 has passed, still no Streamyx price revise!

As we know, SKMM has set a deadline for telco to revise their package price, yet TM only revise their unifi package price with faster speed and with lower fees. For those who out of unifi coverage they're stuck with overly overpriced streamyx!





Use this template to make aduan skmm, DO NOT CLOSE THE REPORT IF TM CALLED OR CLOSED YOUR REPORT!

Complaint type: Complaint ->HSBB ->Pricing ->Higher Rate ->Telekom Malaysia

https://aduan.skmm.gov.my/



As we know, SKMM has set a deadline for telco to revise their package price, yet TM only revise their unifi package price with faster speed and with lower fees. For those who out of unifi coverage they're stuck with overly overpriced streamyx!Use this template to make aduan skmm, DO NOT CLOSE THE REPORT IF TM CALLED OR CLOSED YOUR REPORT!Complaint type: Complaint ->HSBB ->Pricing ->Higher Rate ->Telekom Malaysia CODE Salam sejahtera,



Saya adalah salah satu pengguna Streamyx yang masih membayar harga yang masih mahal, dan juga tiada liputan perkhidmatan unifi di kawasan saya. Seperti yang sedia maklum, terdapat berita yang mengatakan bahawa pihak telco perlu mengurangkan harga langganan perkhidmatan internet sehingga 31 Ogos 2018 ini. Tetapi malangnya, pihak TM hanya mengemaskini harga langganan Unifi sahaja dan harga langganan streamyx masih lagi belum dikemaskini dan saya sebagai pengguna Streamyx amatlah kecewa dengan keputusan TM.

Saya berharap agar pihak TM dapat mengurangkan harga Streamyx kerana harga tersebut sudah lama tidak dikemaskini dan tidak mengikut peredarasan semasa di mana harga Streamyx sekian ada adalah amat mahal dam tidak padan kelajuan pakej Streamyx yang ketinggalan peredaran masa. Sekiranya pihak TM tidak dapat lagi meluaskan perkhidmatan Unifi di kawasan saya, paling kurang pihak TM dapat mengurangkan harga langganan Streamyx.



Sekian, terima kasih.







===============





=============== Current ISSUE #9

» Click to show Spoiler - click again to hide... «

MOST STREAMYX USERS NO UNIFI COVERAGE, "TECHNICAL ISSUE" WILL NEVER GET ANY FREE UPGRADE! NOT EVEN FEE REDUCTION!!!!





As we know, those outside unifi coverage, users with "technical issues" will not eligible for the free upgrade. You'll greeted with such message if tried to check for the free upgrade status. What does this mean? Meaning, YOU'LL STILL PAYING OVERPRICED STREAMYX FEES!











GUYS, use twitter and use hashtag #StreamyxUser then viral this thread, tag yb gobind and skmm, send aduan skmm and DO NOT CLOSE THE REPORT IF TM CALLED YOU UP SAYING THEY CAN'T DO ANYTHING! This is BULLSHIT, it's year 2018 yet we're still paying expensive fees with SLOW internet!





Make aduan to aduan SKMM, use this template. DO NOT CLOSE IF TM CALLED YOU UP SAYING TECHNICAL ISSUES RENDER THEM UNABLE TO UGPRADE YOUR PACKAGE! BULLSHIT EXCUSES!!

https://aduan.skmm.gov.my/



As we know, those outside unifi coverage, users with "technical issues" will not eligible for the free upgrade. You'll greeted with such message if tried to check for the free upgrade status. What does this mean? Meaning, YOU'LL STILL PAYING OVERPRICED STREAMYX FEES!GUYS, use twitter and use hashtag #StreamyxUser then viral this thread, tag yb gobind and skmm, send aduan skmm and DO NOT CLOSE THE REPORT IF TM CALLED YOU UP SAYING THEY CAN'T DO ANYTHING! This is BULLSHIT, it's year 2018 yet we're still paying expensive fees with SLOW internet!Make aduan to aduan SKMM, use this template. DO NOT CLOSE IF TM CALLED YOU UP SAYING TECHNICAL ISSUES RENDER THEM UNABLE TO UGPRADE YOUR PACKAGE! BULLSHIT EXCUSES!! CODE Salam sejahtera,

Saya adalah pengguna streamyx sejak tahun [year], dan sedang menggunakan perkhidmatan streamyx [your streamyx package] yang berharga RM[your subscription rate] sampai sekarang.



Seperti yang sedia maklum, saya adalah pelanggan Streamyx TM yang tiada liputan unifi, dan hari ini saya mendapati bahawa akaun saya dan lokasi saya tidak layak untuk mendapat "free-upgrade" dari TM. Ditambah lagi pihak TM tidak mengurangkan harga yuran Streamyx saya yang sekarang ini sudah mahal berbanding pelanggan unifi. Di sini saya sertakan sekali kiraan betapa mahalnya pengguna Streamyx berbanding Unifi.



Streamyx 1Mbps - RM110 = RM110 / Mbps

Streamyx 2Mbps - RM130 = RM65 / Mbps

Streamyx 4Mbps - RM140 = RM35 / Mbps

Streamyx 8Mbps - RM160 = RM20 / Mbps



Unifi Lite 10Mbps - RM129 = RM12.90 / Mbps

Unifi Adv 30Mbps - RM179 = RM6.00 / Mbps

Unifi Pro 100Mbps - RM329 = RM3.30 / Mbps



Ini pula harga official dari website TM. Tedapat juga pengguna lain membayar yuran lebih murah dari harga yang tertera.

Unifi Adv 30Mbps - RM139 = RM4.60 / Mbps

Unifi Adv 50Mbps - RM149 = RM3.00 / Mbps

Unifi Pro 100Mbps - RM189 = RM1.90 / Mbps



Jurang perbezaan yang ketara antara pengguna Streamyx dengan Unifi! Di mana pembayar Streamyx perlu membayar 55 kali lebih mahal per Mbps berbanding pengguna Unifi! Ini tidak adil dan tidak selari dengan apa yang pengguna unifi lain yang menikmati kelajuan internet pada kadar yuran yang rendah.



Unifi 100Mbps - RM129 = RM1.30 / Mbps

Unifi 300Mbps - RM139 = RM0.46 / Mbps

Unifi 500Mbps - RM149 = RM0.30 / Mbps

Unifi 800Mbps - RM189 = RM0.24 / Mbps





Selain itu pihak TM juga mengamalkan ketidakadilan untuk liputan Unifi di kawasan saya. Di mana pihak TM hanya memberi alasan "ekonomi", dan juga "demand" di mana alasan tersebut adalah tidak masuk akal. Perkara ini saya telah majukan kepada YB Gobind selaku Menteri Komunikasi dan Multimedia, supaya pihak TM memandang serius terhadap pelanggan Streamyx yang sekian lama dilayan dengan tidak adil, samaada dari segi liputan unifi, dan juga dari segi yuran bulanan langganan yang jauh lebih mahal dari unifi dan kelajuan yang jauh lebih perlahan dari unifi.

Sekian, terima kasih.







CFM is conducting online poll on local malaysian internet. Vote here!

http://www.consumerinfo.my/cfm-online-voti...rmakna/?lang=ms







===============





=============== Current ISSUE #8

» Click to show Spoiler - click again to hide... «

UNIFI GET UPGRADE TO 800Mbps! Streamyx users in unifi covered only get 2x speed, same bloody expensive. Meanwhile streamyx users on copper, fucked up.





Seems YB Gobind Noticed Streamyx Users pleas.. And released press statement on it!! Everyone use the #StreamyxUsers hashtag in twitter, then link to this thread!

Update 1

» Click to show Spoiler - click again to hide... «



Update 2, press statement released

» Click to show Spoiler - click again to hide... «







Article from Amanz

» Click to show Spoiler - click again to hide... «

Dengan pelbagai penawaran produk Unifi, salah satu kategori pelanggan yang sering dilupakan sebelum ini adalah pelanggan Streamyx. Berkongsi mengenainya hari ini, Telekom Malaysia mengumumkan yang mana pelanggan Streamyx akan turut menerima naik-taraf kepada perkhidmatan mereka.



Menurut Telekom Malaysia, bermula 15 Julai 2018 kelak, pengguna Streamyx boleh menyemak status langganan mereka, dan seterusnya membuat permohonan untuk naik-taraf ke Unifi.



Streamyx Ke Unifi



Telekom Malaysia mengatakan sekitar 340,000 akan menerima naik-taraf ke Unifi. Sementara sekiranya lokasi mereka tidak disokong dengan Unifi, mereka akan menerima naik-taraf kepada dua kali ganda kelajuan berbanding sedia ada.



Seperti biasa, pelbagai proses naik taraf ini akan tertakluk kepada sokongan teknikal dan sebagainya.



Pengguna Streamyx boleh menandakan kalendar anda 15 Julai 2018 ini untuk menyemak dan membuat tempahan naik-taraf ke Unifi melalui laman rasmi TM.



@ https://amanz.my/2018173314/



WHAT DOES THIS MEAN? ARE YOU A STREAMYX USER ON COPPER BASED LINE? ONLY GETTING 2Mbps MAX DUE TO "TECHNICAL LIMITATION"? THEN CONGRATS, YOU'RE OFFICIALLY FUCKED UP BY TM.



WE ASKED TM TO REDUCE THE PRICE IF THERE IS NO UNIFI COVERAGE, NOT THIS BULLSHIT MIND GAME.



EVERY STREAMYX USERS SHOULD TWEET TO GOBIND TWITTER ACCOUNT, EMAIL ADUAN SKMM, EMAIL TO GOBIND AND LET THE MEDIAS KNOWS. TAG THEM TO THIS THREAD! NOW GO!





BUAT ADUAN SKMM!!! JANGAN TUTUP ADUAN ANDA TERSEBUT SEKIRANYA PIHAK TM MENUTUP LAPORAN ANDA DENGAN ALASAN "EKONOMI, DEMAND, TEKNIKAL"! SENTIASA BUKA SEMULA LAPORAN TERSEBUT!!!

MAKE SKMM REPORT! DO NOT CLOSE YOUR REPORT IF TM CLOSED YOUR REPORT WITH "ECONOMY, DEMAND, TECHNICAL" EXCUSES! ALWAYS RE-OPEN YOUR REPORT!!!



https://aduan.skmm.gov.my/





WHAT DOES THIS MEAN? ARE YOU A STREAMYX USER ON COPPER BASED LINE? ONLY GETTING 2Mbps MAX DUE TO "TECHNICAL LIMITATION"? THEN CONGRATS, YOU'RE OFFICIALLY FUCKED UP BY TM.WE ASKED TM TO REDUCE THE PRICE IF THERE IS NO UNIFI COVERAGE, NOT THIS BULLSHIT MIND GAME.EVERY STREAMYX USERSTWEET TO GOBIND TWITTER ACCOUNT, EMAIL ADUAN SKMM, EMAIL TO GOBIND AND LET THE MEDIAS KNOWS. TAG THEM TO THIS THREAD! NOW GO! CODE Salam sejahtera,

Saya adalah pengguna streamyx sejak tahun [year], dan sedang menggunakan perkhidmatan streamyx [your streamyx package] yang berharga RM[your subscription rate] sampai sekarang.



Sekarang pihak TM akan melancarkan naik-taraf percuma kepada golongan pelanggan TM tertentu, dan naik-taraf tersebut lebih memihak kepada pelanggan yang mempunyai liputan unifi, dan juga pelanggan unifi sediaada. Manakala pengguna streamyx hanya diberi naik-taraf 2x dari kelajuan asal, itupun bergantung kepada situasi teknikal semasa di tempat pelanggan tersebut. Sekiranya pelanggan streamyx tidak layak untuk menikmati naik-taraf tersebut, pelanggan streamyx diberi pilihan sama ada untuk melanggan unifi broadband yang berharga RM79 dengan quota 60GB sebulan, ataupun unifi bebas unlimited berharga RM99.



Ianya bukan sahaja berbentuk "penghinaan" kepada pelanggan Streamyx, kenapa saya perlu mebayar lagi RM79 atau RM99 bersama dengan harga langganan Streamyx yang harganya sekarang adalah sangat mahal? Ini adalah amatlah tidak adil kepada saya sebagai pelanggan streamyx kerana ketika ini saya membayar yuran Streamyx sebanyak [insert your subscription price], di mana harga yuran bayaran tersebut adalah sama seperti pakej unifi yang jauh lebih laju daripada pakej Streamyx saya.



Selain itu pihak TM juga mengamalkan ketidakadilan untuk liputan Unifi di kawasan saya. Di mana pihak TM hanya memberi alasan "ekonomi", dan juga "demand" di mana alasan tersebut adalah tidak masuk akal. Perkara ini saya telah majukan kepada YB Gobind selaku Menteri Komunikasi dan Multimedia, supaya pihak TM memandang serius terhadap pelanggan Streamyx yang sekian lama dilayan dengan tidak adil, samaada dari segi liputan unifi, dan juga dari segi yuran bulanan langganan yang jauh lebih mahal dari unifi dan kelajuan yang jauh lebih perlahan dari unifi.

Sekian, terima kasih.







===============



=============== ISSUE #7

» Click to show Spoiler - click again to hide... «

Streamyx Bonanza only RM89/Month for 8Mbps!



Seems like TM being the most MUNAFIK company again this time. Suddenly got hidden package where new users can get RM89/month for 8Mbps streamyx!!! Thats a lot savings compared to existing RM160/m 8Mbps!!! TMPoint will highly denies this as they said it's been canceled, but the TM agent says otherwise!!! Sudahlah tu TM..makan duit haram....fark.



Proof:

Proof: » Click to show Spoiler - click again to hide... «











===============





=============== ISSUE #6

» Click to show Spoiler - click again to hide... «

Unifi LITE going for RM99/m!! (postponed for now), but streamyx users PAY RM110-170 for lower speed?????









===============







=============== ISSUE #5

» Click to show Spoiler - click again to hide... «

Unifi LITE 10Mpbs is rolling out? Streamyx users can go dream on it.. let's do it once more guys, get it more expose. Unifi lite only RM149/m for 10Mbps... Streamyx users RM149/m?? FARKING 4Mbps...and 8Mbps paying RM16x-17x/m!!!!



Seems TM rolling out another new Unifi Lite package ...and afaik mostly will benefit current VIP5 and those in unifi coverage.. only for RM149/M!

For streamyx, paying RM14x or 16x only get you 4Mbps or lucky, 8Mbps!



Guys, start your engines, facebook, and more...and this time please get it more waves.. paste these on their fb, twitter and a lot social media pages..get more exposes.

And this time CFM reports will redirect you to aduan skmm website now.



Last time's issue, they closed down due to no report number? afaik TM will also refuse to give the complaint report number and gave us tons of excuses.. This time we use the report generated by their system instead.



1. Just go to signup website, makesure tick to Apply Online, Upgrade to Unifi

Generate Report Number



2. Enter your details and it should generate your report number



3. Use that report number and enter it at aduan skmm report reference number.



4. Go to





QUOTE



Saya sebagai pengguna Streamyx [xMbps, insert your speed here] dan membayar sebanyak [insert your price/month here] tidak mendapat apa-apa ganjaran ataupun promosi daripada pihak TM. Sekarang pihak TM akan melancarkan pakej Unifi Lite 10Mbps di mana majoriti pengguna Unifi VIP 5 akan menerima peningkat taraf secara automatik kepada pakej Unifi Lite terbaru, seperti dimaklumkan dari laman sesawang



Saya sebagai pengguna Streamyx agak tersinggung kerana saya juga pengguna TM dan juga membayar agak mahal untuk perkhidmatan Streamyx, tetapi tidak diberi diskaun, promosi oleh pihak TM. Saya ingin pihak TM untuk mengurangkan yuran langganan Streamyx kerana setakat ini pengguna Streamyx terpaksa membayar yuran yang agak tinggi untuk kelajuan yang tidak seberapa, berbanding dengan pengguna Unifi yang membayar yuran yang lebih murah dan kelajuan yang lebih laju berbanding dengan pengguna Streamyx.



Ramai dikalangan pengguna Streamyx tidak mempunyai liputan Unifi dan saya berharap agar pihak TM memperluaskan liputan Unifi, jika tidakpun mengurangkan yuran langganan Streamyx.



Sekian, terima kasih. Salam sejahtera,Saya sebagai pengguna Streamyxdan membayar sebanyaktidak mendapat apa-apa ganjaran ataupun promosi daripada pihak TM. Sekarang pihak TM akan melancarkan pakej Unifi Lite 10Mbps di mana majoriti pengguna Unifi VIP 5 akan menerima peningkat taraf secara automatik kepada pakej Unifi Lite terbaru, seperti dimaklumkan dari laman sesawang https://amanz.my/2017135614/ dan juga daripada agen-agen promosi TM.Saya sebagai pengguna Streamyx agak tersinggung kerana saya juga pengguna TM dan juga membayar agak mahal untuk perkhidmatan Streamyx, tetapi tidak diberi diskaun, promosi oleh pihak TM. Saya ingin pihak TM untuk mengurangkan yuran langganan Streamyx kerana setakat ini pengguna Streamyx terpaksa membayar yuran yang agak tinggi untuk kelajuan yang tidak seberapa, berbanding dengan pengguna Unifi yang membayar yuran yang lebih murah dan kelajuan yang lebih laju berbanding dengan pengguna Streamyx.Ramai dikalangan pengguna Streamyx tidak mempunyai liputan Unifi dan saya berharap agar pihak TM memperluaskan liputan Unifi, jika tidakpun mengurangkan yuran langganan Streamyx.Sekian, terima kasih.





USE the hastag #StreamyxUsersUnite ..and tag it on twitter, facebook, post in TM's fb/twitter, Lowyat's fb, website, Amanz and every local tech blog website to gain more exposure.



Seems TM rolling out another new Unifi Lite package ...and afaik mostly will benefit current VIP5 and those in unifi coverage.. only for RM149/M!For streamyx, paying RM14x or 16x only get you 4Mbps or lucky, 8Mbps!Guys, start your engines, facebook, and more...and this time please get it more waves.. paste these on their fb, twitter and a lot social media pages..get more exposes.And this time CFM reports will redirect you to aduan skmm website now.Last time's issue, they closed down due to no report number? afaik TM will also refuse to give the complaint report number and gave us tons of excuses.. This time we use the report generated by their system instead.1. Just go to signup website, makesure tick to Apply Online, Upgrade to Unifi2. Enter your details and it should generate your report number3. Use that report number and enter it at aduan skmm report reference number.4. Go to Aduan SKMM and enter the details below.. If you guys got better edits, just quote this post and add yours in.



===============





=============== ISSUE #4

» Click to show Spoiler - click again to hide... «



Since mcmc cfm doesn't response to our complaint, more like cuci tangan and left streamyx users to their own, just use these(please correct or update if got any addons) and send it to [email protected]



USE THE #HASHTAG #STREAMYXUSERSUNITE in Twitter, Facebook!!! Do it like maxis last time!







TM Twitter : @TMConnects

TM Facebook:

SKMM MCMC Email:

TMHELP Email: TM Twitter : @TMConnects https://twitter.com/TMConnects TM Facebook: https://www.facebook.com/everyoneconnects/ SKMM MCMC Email: [email protected] TMHELP Email: [email protected]



MASSIVELY EMAIL THEM ALL, until our SITUATION IMPROVED!!





Title: Layanan tidak adil TM terhadap pengguna Streamyx

CODE

Salam sejahtera.



Kami sebagai pengguna streamyx ingin menyuarakan ketidakpuas hati kami terhadap perkhidmatan Streamyx dari pembekal perkhidmatan TM. Kami telah sekian lama dianiaya oleh pihak TM dan apabila kami mengadu terdapat masalah, caj lebih mahal dimana terdapat pengguna diberi offer secara sembunyi, dan juga untuk meminta rangkaian Unifi, pihak TM seolah-olah tidak mempedulikan suara kami sebagai pengguna Streamyx.



Kami telah sekian lama menggunakan perkhidmatan Streamyx dari TM, dan kami tiada pilihan lain selain TM. Pihak TM masih mengenakan caj langganan yang mahal berbanding dengan pengguna Unifi. Purata caj bayaran per 1Mbps untuk pengguna Streamyx adalah RM37, dan di mana caj pengguna Unifi hanyalah RM 6 per 1Mbps.



Dan di sini kami merujuk kepada laporan "Network Performance Report 2016" bertarikh 27 Januari 2017 di mana pengguna Streamyx tidak menikmati kelajuan seperti dijanjikan oleh pihak TM. Pihak TM hanya menggunakan alasan "teknikal" disebabkan perkhidmatan Streamyx menggunakan talian telefon tembaga. Pihak TM tahu akan masalah tersebut, tetapi tidak mengambil tindakan apa-apa untuk memperbaiki mutu ataupun meluaskan rangkaian Unifi mereka kepada kami. Ini menyebabkan majoriti pengguna Streamyx masih lagi menggunakan 1Mbps pada tahun 2017.



Pihak TM ada menjalankan kempen "Thank you surprises" untuk pengguna TM, di mana majoriti pengguna Streamyx hanya diberi pilihan untuk melanggan Webe, Hypptv ataupun kupon GemFive. Kami agak tidak berpuashati kerana ramai pengguna Unifi diberi naik taraf kelajuan percuma, dan pengguna Streamyx terpaksa memilih untuk melanggan Webe, di mana tidak semua tempat ada liputan 4G webe, dan pengguna Streamyx perlu lagi melanggan sebanyak RM79 hanya untuk Webe.



Dan kami berasa agak kesal kerana pihak SKMM tidak mengambil sebarang tindakan terhadap pihak TM walaupun setiap tahun pihak SKMM mengeluarkan laporan yang sama, tetapi tiada tindakan untuk memperbaiki keadaan kami sebagai pengguna Streamyx. Kami berharap pada tahun 2017 pihak SKMM akan mengambil tindakan lebih tegas untuk memperbaiki mutu perkhidmatan Streamyx ataupun meluaskan perkhidmatan jalur lebar gentian optic kepada pengguna Streamyx.



Kami mengharap agar pihak tuan memandang serius akan perkara ini, kita sudah masuk tahun 2017, tetapi pengguna Streamyx masih membayar caj bulanan yang mahal untuk kelajuan yang sudah ketinggalan zaman. PM DS Najib sendiri sudah menyatakan bahawa penyedia perkhidmatan fixed line broadband agar menyediakan perkhidmatan kelajuan tinggi pada harga yang lebih rendah. Tetapi majoriti yang menerima naik taraf perkhidmatan tersebut majoriti adalah pengguna Unifi, tetapi kami sebagai pengguna Streamyx dianaktirikan dan dilayan secara tidak adil.



Sekian, terima kasih.



If you got reply from TM, then use this reply:

CODE Salam sejahtera,



Terima kasih kerana memberi maklumbalas mengenai aduan saya. Di sini saya ingin menyuarakan beberapa isu mengenai maklum balas pihak tuan/puan.



Ganjaran istimewa daripada TM mengenai Webe dan HyppTV adalah tidak sejajar dengan pengguna Streamyx seperti saya, dan sepatutnya pihak TM memperbaiki mutu kualiti perkhidmatan Streamyx ataupun mengurangkan kadar bayaran langganan dan bukan memaksa saya untuk melanggan perkhidmatan Webe dengan membayar lebih lagi. Itu belum lagi termasuk liputan rangkaian 4G Webe yang agak terhad.



Bagi saya ganjaran pihak TM adalah tidak sejajar dengan kami yang telah lama menggunakan perkhidmatan Streamyx.



Saya di sini tiada pilihan lain selain perkhidmatan Streamyx, saya ingin memohon agar pihak tuan/puan meluaskan lagi rangkaian Unifi. Jika tidak pun menaik taraf kelajuan Streamyx dan mengurangkan kadar bayaran bulanan kerana saya sebagai pengguna Streamyx membayar lebih mahal daripada pengguna Unifi dan ini adalah tindakan yang kurang adil.



Pihak TM juga senantiasa menayangkan iklan “Langgani Unifi Sekarang!”, promosi hebat untuk pengguna Unifi, dimana pengguna Streamyx masih lagi diabai dan kami membayar lebih mahal pula. Apabila saya ingin melanggan untuk Unifi, pihak tuan/puan pula enggan meluaskan rangkaian Unifi pihak tuan/puan. Tidakkah ini hipokrit namanya?



Saya mohon agar pihak tuan/puan memandang serius agar perkara ini kerana sekarang dah masuk tahun 2017 dan tiada sebarang kemajuan untuk pengguna Streamyx.



Sekian, terima kasih.







===============





=============== ISSUE #3

» Click to show Spoiler - click again to hide... «







ONLY VOUCHERS?????? WHAT THE FARK TM?????????????? STREAMYX USERS? SURPRISE?



USE THE #HASHTAG #STREAMYXUSERSUNITE in Twitter, Facebook!!! Do it like maxis last time!







TM Twitter : @TMConnects

TM Facebook:





SPREAD THE NEWS, #STREAMYXUSERSUNITE , MAKE IT WILDFIRE.



COMPLAINT AT

- http://www.complaint.cfm.org.my/



- https://aduan.skmm.gov.my



- http://www.pcb.gov.my/bm



..spread it, tag medias if can. TM Twitter : @TMConnects https://twitter.com/TMConnects TM Facebook: https://www.facebook.com/everyoneconnects/



This is what the Bajet 2017 is all about, but TM doing the OPPOSITES! :

» Click to show Spoiler - click again to hide... «



http://www.treasury.gov.my/pdf/bajet/ucapan/ub17.pdf



===============



=============== ISSUE #2



» Click to show Spoiler - click again to hide... «

QUOTE https://www.tm.com.my/speedupgrade/Pages/as...Website_Eng.pdf



Streamyx user sidelined again.



3 Which areas will be covered by the BIP2017?

This improvement plan will cover most existing UniFi Home customers in the High Speed Broadband (HSBB) areas and some Streamyx customers in the Sub-Urban Broadband (SUBB) areas nationwide.

*Note: Not an automatic upgrade for Streamyx customers. Customers have to apply for upgrade



5 How many customers will be eligible for the BIP2017 ?

More than 500,000 UniFi customers will be eligible for the speed upgrade.

About 100,000 Streamyx customers will be eligible for the new package to be introduced in June 2017



Seems like...Streamyx user SIDELINED or IGNORED again? Most of the streamyxs users STUCK with TM, NO unifi, NO TIME or other available wired broadband services.



But TM most of the time promotes UNIFI promotion, discounts. US? Streamyx users paid expensive subscriptions but gets NOTHING. 1Mbps RM110++?? It's not 2000 anymore.







===============



=============== ISSUE #1

» Click to show Spoiler - click again to hide... «





Long story short, it seems currently TM got promos that only available for new users. Old subscribers that disconnect and reconnect is not entitled for such promotion. Called TM, went to TMPoint they said this promo only for new users, even some agent re seller website like www.tmpoint.com also mentioning the promo package on their website.

*edited with larger promo photo, and even it's 1 year contract, most of us last time doesn't even got such promo price. Also it's 2016, maybe it's time to revise the package price? Since not all of us got other alternative, let alone unifi, time, maxis fibre coverage.



Also, there is some "group" of users only paying RM 88 for 4Mbps. TM said there will be upcoming promos for existing users, but it's been since last years they mention about that and still nothing.



The streamyx 4Mbps terek is here

https://forum.lowyat.net/topic/3343344

The streamyx 8Mbps terek is here

https://forum.lowyat.net/topic/2681394



Some of the lyn forumer did mentioned he got phone call from TM, saying he's eligible for upgrade, like this..





Anyone who planned to disconnect and signup for the promo, is not eligible





Some on 4Mbps, but paying RM 88..











I did submitted a complain via SKMM CFM Complaint, since contacting TM via tweeter, email doesn't get anything.. and this is what I got earlier on.

QUOTE

too bad my phone doesnt got recording earlier on.. and got TM called me about the complaint..(so fast?).



what she told me the promotion (those with rm88 for 4Mbps, they admit this exists and doesnt deny it!) and was ONLY for CERTAIN group of customers (hint hint maxis case)... and said TM gonna have upcoming promotion for existing customers which we heard since last year



I did mentioned why long time existing customer no promotion or discount and why TM didnt contact us.. and she cant explain.. end up she hang up on me lol. And I assume it's not settled yet.



so yeah guys.. highlight it up.. all report to cfm skmm... it's our rights,.

edit: report it here

too bad my phone doesnt got recording earlier on.. and got TM called me about the complaint..(so fast?).what she told me the promotion (those with rm88 for 4Mbps, they admit this exists and doesnt deny it!) and was ONLY for CERTAIN group of customers (hint hint maxis case)... and said TM gonna have upcoming promotion for existing customers which we heard since last yearI did mentioned why long time existing customer no promotion or discount and why TM didnt contact us.. and she cant explain.. end up she hang up on me lol. And I assume it's not settled yet.so yeah guys.. highlight it up.. all report to cfm skmm... it's our rights,.edit: report it here http://www.complaint.cfm.org.my/ Long story short, it seems currently TM got promos that only available for new users. Old subscribers that disconnect and reconnect is not entitled for such promotion. Called TM, went to TMPoint they said this promo only for new users, even some agent re seller website like www.tmpoint.com also mentioning the promo package on their website.*edited with larger promo photo, and even it's 1 year contract, most of us last time doesn't even got such promo price. Also it's 2016, maybe it's time to revise the package price? Since not all of us got other alternative, let alone unifi, time, maxis fibre coverage.Also, there is some "group" of users only paying RM 88 for 4Mbps. TM said there will be upcoming promos for existing users, but it's been since last years they mention about that and still nothing.The streamyx 4Mbps terek is hereThe streamyx 8Mbps terek is hereSome of the lyn forumer did mentioned he got phone call from TM, saying he's eligible for upgrade, like this..Anyone who planned to disconnect and signup for the promo, is not eligibleSome on 4Mbps, but paying RM 88..I did submitted a complain via SKMM CFM Complaint, since contacting TM via tweeter, email doesn't get anything.. and this is what I got earlier on.





===========================

=========================== » Click to show Spoiler - click again to hide... «

It's like maxis case all over again, but there difference is.. most of the place only got TM for the Fixed Line broadband, and we're stuck with TM. Some of us might not even get Unifi coverage, let alone other providers such as Maxis, Time which only covers some part only. We can only dream about it.





http://www.complaint.cfm.org.my/ Existing streamyx users that feel unfair, service quality keep on degrading over time, just complaint it via CFM Complaint:

Maybe with lots of reports, more people know so probably they will have to take notice on it? Fingers crossed.



Complain via 100, TMPoint based on my experience was useless, they will keep the blame on end users like us. Just hope SKMM, will highlight this issue (although chances are low due to you know why).





Use this template to complaint at SKMM/CFM, just change according to your package and words. Please don't use rude words. If anyone got better wording/template just share it UP

CODE Salam sejahtera,

Saya adalah pengguna streamyx sejak tahun [year], dan sedang menggunakan perkhidmat streamyx [your streamyx package] yang berharga RM[your subscription rate](sebelum GST) sampai sekarang.



Sekarang yang menarik perhatian saya adalah pengguna baru diberi yuran langganan yang lebih murah daripada harga langgan pengguna lama, beza adalah dalam RM 20 - RM 30 dan saya mendapati ini adalah tidak adil kepada pengguna streamyx yang lama seperti saya. Perkara tersebut didedahkan oleh pengguna laman sosial yang lain apabila mereka mendapat panggilan daripada TM di mana mereka diberi tawaran upgrade streamyx yang lebih murah daripada harga biasa, walhal pengguna streamyx yang telah sekian lama menggunakan perkhidmatan TM tidak pula mendapat diskaun ataupun tawaran istimewa.



Terdapat juga pengguna streamyx yang hanya membayar sebanyak RM 88 (sebelum GST) sebulan untuk capaian 4Mbps, di mana saya perlu membayar RM [your package rate] (sebelum GST) dan saya berasa ini adalah tidak adil kepada saya sendiri dan juga pengguna streamyx yang lain perlu membayar harga yang lebih mahal, sedangkan terdapat segelintir pengguna yang membayar dengan harga lebih murah. Terdapat juga pengguna 8Mbps yang hanya membayar dalam RM 130 [sebelum GST). Selain itu, kualiti perkhidmatan yang disediakan juga semakin merudum.



Capaian ke laman sosial tersebut. https://forum.lowyat.net/topic/4024893 Mohon jasa baik pihak tuan SKMM, CFM mengambil serius mengenai isu, yuran langgan untuk pengguna streamyx.



Update 25/1/2017, for justification when making report

CODE Eh guys, if you wanna lodge complaint to MCMC. Remember to include these as justification.



Webe rebate rm10 = still need to pay for webe. Where is the improvement of existing broadband? This is discounted ADD-ON purchase.

Gem5 voucher = Is giving out voucher consider as broadband improvement? This is also known as FREE GIFT.

Hyptv channel = NOT broadband improvement. Technically, free xx months is considered as PROMOTION or TRIAL.





Update 25/1/2017, streamyx users sidelined again!! Use this template as for the newest complaint to SKMM/CFM

CODE Salam sejahtera,



Saya adalah pengguna Streamyx sejak tahun [insert year], dan baru baru ini pihak TM ada melancarkan kempen "Thank you surprises" untuk pelanggan TM. Untuk majoriti pengguna unifi, mereka layak untuk mendapat kelajuan berganda tanpa sebarang bayaran, contoh dari 30Mbps ke 50Mbps di mana harga langganan adalah tetap sama. Tetapi sebaliknya berlaku untuk pengguna Streamyx, di mana saya perlu membayar [insert your package price here], dan saya tidak mendapat sebarang pertambahan kelajuan, sebaliknya hanya voucher diskaun sahaja.



Tawaran yang diberi hanyalah dalam bentuk voucher diskaun, di mana

webe rebate RM10 = Ini memerlukan saya untuk melanggan servis webe dan memerlukan bayaran langgan lagi, di mana ianya tidak berkaitan dengan streamyx!

Gem5 voucher = Ini tiada langsung kaitan dengan servis streamyx, KAMI MAHUKAN harga package untuk STREAMYX diturunkan atau pertambahan kelajuan STREAMYX

Hyptv channel = Yang diberi hanyalah sebagai promotion.



Sememangnya saya akan memilih untuk servis ISP lain sekiranya terdapat liputan mereka di tempat saya, tetapi malangnya hanya terdapat liputan TM Streamyx di tempat saya.



Ini adalah sangat tidak munasabah bagi saya, di mana PM Najib sendiri telah menyebut plan broadband untuk bajet 2017 di mana pengguna internet akan menikmati kelajuan yang berganda tetapi membayar pada kadar lebih murah.



Ramai lagi pengguna streamyx yang tidak puas hati selain saya, pihak tuan boleh mengakses forum tersebut di https://forum.lowyat.net/topic/4024893



Sekian, terima kasih.





***If they request SP nombor, just put 000







Update 23/10/2016, another template by lyn forumer, can use as point as well.



QUOTE(Mayoi @ Oct 23 2016, 01:39 AM)

Anyone use Streamyx blockbuster 1Mbps-RM110 go complain to

Argued with them, just say you want "Fair Price"



Use this point

-why 4Mbps pay RM88 but i pay RM110 for 1Mbps.



At last got free upgrade, from 1Mbps to 4Mbps-pay RM110(still f*cking expensive)Anyone use Streamyx blockbuster 1Mbps-RM110 go complain to http://www.complaint.cfm.org.my/ Argued with them, just say you want "Fair Price"Use this point-why 4Mbps pay RM88 but i pay RM110 for 1Mbps. Update 25/10/2016, More points to drag the 4Mbps price DOWN!

» Click to show Spoiler - click again to hide... « QUOTE(Mayoi @ Oct 25 2016, 03:19 PM)





--start--



1.Complaint to CFM website say " Why i need pay RM110 for 1Mbps when other pay 1Mbps-RM68 and 4Mbps-RM88. Feel cheat with TM."



2.After you make a complaint they will send email/replay

3.After you received replay from TM, replay at CFM website,

"disappoint with TM answer/offer because it expensive, i just want cheap package or fair price either 1Mbps-RM68 or 4Mbps-RM88. Why i need pay more when other can pay less."



4.After that, maybe they will call and offer 4Mbps-RM110. You decide want take or not.



---end---



I think TM willing to upgrade SPEED but not downgrade PRICE because they need maintain/increase the PROFIT.

Just dont mention about package super-duper saving. If not they will offer you 4Mbps-RM130.

And also please don't close the report at CFM Website if you don't get the offer.



To get 4Mbps-RM110 - (my experience).You need subcribe Streamyx blockbuster 1Mbps, then they will upgrade to Streamyx Blockbuster 4Mbps.--start--1.Complaint to CFM website say " Why i need pay RM110 for 1Mbps when other pay 1Mbps-RM68 and 4Mbps-RM88. Feel cheat with TM."2.After you make a complaint they will send email/replay3.After you received replay from TM, replay at CFM website,"disappoint with TM answer/offer because it expensive, i just want cheap package or fair price either 1Mbps-RM68 or 4Mbps-RM88. Why i need pay more when other can pay less."4.After that, maybe they will call and offer 4Mbps-RM110. You decide want take or not.---end---I think TM willing to upgrade SPEED but not downgrade PRICE because they need maintain/increase the PROFIT.Just dont mention about package super-duper saving. If not they will offer you 4Mbps-RM130.And also please don't close the report at CFM Website if you don't get the offer.



Update 15/11/2016, More reason to get your price lower

» Click to show Spoiler - click again to hide... « http://i.imgur.com/tJnR51Y.jpg



Edit 1:Included the proof of different price for streamyx 8Mbps

» Click to show Spoiler - click again to hide... «

Paying RM130 before gst for 8Mbps.



"Selected group" only? Remember maxis case?:



Paying RM130 before gst for 8Mbps.



Edit 2: TM sent me a letter explaining on RM 88/m for 4Mbps.

» Click to show Spoiler - click again to hide... « SHOW THEM THIS! Ask them to reduce to RM88/M!



Which this package just only mentioning on those household with RM1500/m only can enjoy this. They doesn't even mention or ask your household during signup right? So for those single guy/girl, family with less than RM1500/m and paying for full package price,



Edit 3: Changed my bill amount

» Click to show Spoiler - click again to hide... «

They changed my bill from RM 140 (no gst yet) to RM 130 (no gst yet) now, without requiring me to terminate my current streamyx or go TMPoint. They can just do it for you in the forward month.



Edit 4: Updated current issues, "only eligible" streamyx users got promotion??

Complain via 100, TMPoint based on my experience was useless, they will keep the blame on end users like us. Just hope SKMM, will highlight this issue (although chances are low due to you know why).

All we wanted is treated fair, and streamyx prices should be reduced.. after so many years still paying the same expensive price.

Guess posting in /k/ might getting much more attention,



This post has been edited by GameSky: Sep 25 2019, 10:26 PM

All we wanted is treated fair, and streamyx prices should be reduced.. after so many years still paying the same expensive price.Guess posting in /k/ might getting much more attention,