IDs, 2011. All the various IDs Lovell dealt with throughout the case, including a copy of Hart’s California driver’s license.

Lovell was first alerted to the identity theft when the San Francisco Police Department Financial Crimes Unit called one morning in 2011 and asked if she had given a woman named Erin Coleen Hart permission to use her New Mexico State driver’s license.

Door code, 2011.

2000 Post Street was the address listed on Hart’s driver’s license at the time of her arrest. Lovell found Hart's name in the directory outside one of the main doors, but no one answered when she buzzed.

Mug shot, 2012.

Lovell decided to hire Pete Sirigusa, a private investigator and former San Francisco police officer, to help find Erin Hart. Within just a few days he was able to locate Hart in jail. This is Hart's booking photo for various crimes, including Lovell's case.

Fingerprints, 2011. In an effort to prove that she was not the same woman who was arrested, Lovell had to go to a local Albuquerque police station and have her fingerprints taken.

Stake out, 2013.

Waiting for Hart’s release from county jail in March 2013.

Surveillance (jail release), 2013.

When Hart was finally released from county jail, Lovell photographed her leaving the release point.

Surveillance (Extra Mile), 2013.

The Extra Mile convenience store was Hart’s first stop after her release from jail. She bought Camel cigarettes and a lighter, and used the bathroom before hopping on the bus.

Surveillance (Goodwill store), 2013. Lovell snapped a photo with her iPhone of Hart shopping at a Goodwill second hand store.

Surveillance (crosswalk), 2013.

Lovell followed Hart out of the store very closely and took this shot of her crossing the street to the bus.

Surveillance (bus), 2013.

Lovell was able to get some shots of Hart inside the bus headed towards the Mission District.

Surveillance (leaving prison), 2013. As the day went on, Lovell began to develop sincere empathy for what this woman’s story might be.

Police report request, 2014. Lovell attempted to request a copy of Hart's most recent police report, but was told she had to send it up the chain of command because her name was not mentioned. Lovell is still waiting for them to send a copy of the report and hopes it provides information about Hart and her whereabouts.

Jail Sucks, 2013.

A bail bond business across the street from the Hall of Justice in downtown San Francisco were Lovell inquired about Hart.

Email confirmation from Hart's P.O., 2014.

A probation officer confirmed that Hart had received Lovell's letter (shortened in an email). Lovell asked Hart to call but she never did.

Surveillance (smoking), 2013. Months later, Lovell learned Hart is now homeless but in compliance with her probation. The two never met.