Latest news for Mellow Riders

on important topics & progress in Nerdistan







View this email in your browser Dear <<First Name>>, This week we are starting to expand our pre-order delivery update to a mailing to all of our Mellow Riders, as we want to keep you informed about current issues and progress we make as closely as possible. Battery production is rolling During the last two weeks, our battery production has really picked up speed pouring out about 200 batteries per week. Now our shipping provider is challenged to send out everything as fast as possible. Current Delivery Status This week, boxes up to pre-order #662 have been sent out. Furthermore, we have been able to send out most of the replacement batteries to everyone who has had issues with their battery. Firmware Update with Endless Ride Mode As announced last week, we wanted to officially release the Mellow App this week. Now, you might have noticed that the new iOS firmware update from Apple messed up the location targeting for all apps. So we needed to fix this first. The release is scheduled for next week and will be fundamental for you to get our first major firmware update with software improvements and activation of the Endless Ride mode. This means a new firmware for the drive, the battery, a totally new and unique riding experience plus some other innovative features still to be announced. Battery shut-off in Pro Mode Due to our current delay in publishing the next major firmware update, we are now in the situation that we are shipping new hardware batteries with our old generation software. This can lead to a potentially dangerous situation: Under full load acceleration in Pro Mode a battery shut-off can occur causing you to lose balance due to the loss of acceleration. One incident where this happened was reported to us. Luckily our dear Mellow Family Member got away with a scratched knee and hand only. This issue will be solved by the installation of the firmware update that will be released shortly. Until then, please avoid riding in Pro Mode with full acceleration for your own safety. Please continue to give us feedback, show us your mounts and tell us about your riding experiences. Together we turn the Endless Ride into reality! We’re happy to see the Mellow Family grow!

Stay tuned and talk to you soon,

Johannes & Kilian