It's not clear what happened, and we've reached out to Ubisoft to get its version of events and understand what it's doing next. At first glance, though, it looks like Ubisoft planned a disc-based release and backed away from the idea without telling customers. The digital copy means that you're still getting something, but that's not much comfort if you were told you'd get more... especially if you're using a slow or capped internet connection that makes downloading impractical.

Update: Well, that was quick. Ubisoft is apologizing to gamers and offering a mix of refunds and free games to Heroes VII Collector's Edition buyers. To boot, it's also updating its marketing material to reflect what you'll actually get.