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Telus apologizes to defecting customers over price on carbon support

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After Telus Corp. tweeted support for a putting a price on carbon, many individuals tweeted they would be leaving the telecom company and seeking wireless plans from alternative providers. (Darryl Dyck/Canadian Press)

After sending out a tweet in support of the federal government's proposed carbon pricing plan, Telus has issued an apology to angry customers threatening to take their business elsewhere.

The telecom giant said the tweet was not meant to be partisan or political, and apologized for it in another tweet sent today.

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Within hours on Tuesday night, Telus's offending social media high five to carbon pricing had sparked multiple responses from disgruntled people identifying themselves as customers.

Kevin Lacey, Atlantic director of the Canadian Taxpayers Federation, called Telus "an embarrassment" in his own tweet. He added he was a longtime customer who wanted a good phone service, not an advocate for higher taxes.

Many other individuals tweeted they would be leaving Telus and seeking wireless plans from alternative providers.

Customer service representatives for rivals Shaw, Rogers and Bell also tweeted at Telus customers offering their services and detailing their wireless packages.