Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.To access your question from our support site, click hereSubjectPatron account banned for no reason ???Response By Email (GM Giant) (11/03/2014 05:47 PM)Hello,Thank you for contacting us regarding your recently banned Trion Worlds account. We have reviewed this account and the reason for the ban and have found this ban to be valid. While you are welcome to create a new account and begin a new adventure within ArcheAge, this account will not be reopened.In order to best guarantee that your account is not closed again in the future please keep these tips in mind. DO NOT ever make use of a 3rd party program to assist you in ArcheAge. ArcheAge intentionally does not allow add-ons or macros. Any use of such is a violation of our terms of service and will lead to your account being closed permanently. DO NOT use a proxy service to login to our servers DO NOT create multiple accounts unnecessarily DO NOT mimic gold spammers/sellers DO make sure that you add valid information when creating your account. This means making use of a valid e-mail address, first and last name, date of birth, and secret questions and answers. DO try using a different e-mail domain if necessaryThis decision is final. If you have any other questions or concerns in regards to ArcheAge or Trion Worlds then please let us know.Regards,GM GiantSenior Manager, Customer SupportTrion Worlds Inc.Customer By CSS Email () (11/02/2014 08:25 PM)[image: Image]Your question has been received. Due to heavier than normal traffic, ourwait times are longer than usual. We will be in touch as soon as possible.We appreciate your patience.To update your question with additional information, click heretologin and update your ticket.If you are unable to log in you can reply directly to this email and itwill update your ticket.SubjectMy character chat banned 30 minutes for no reason while gold spammer isfree ??Question Reference # 141102-000639- Date Created: 11/01/2014 11:54 PM- Date Last Updated: 11/01/2014 11:54 PM- Status: UnresolvedQuestion Reference # 141103-000398Date Created: 11/02/2014 08:25 PMDate Last Updated: 11/03/2014 05:47 PMStatus: Solved