@M_Yasser @peterhkim @oEnAo @Skh444 @RebelDNSfifa @shicacaHZ @abz_ali84 @ckriley83

Hey all,

I'm posting this to gather some information about reports of stuck players in FIFA 16. This can sometimes happen when you try and purchase an item and it gets "stuck" in the transfer targets and won't let you move it. The team do run scripts in order to try and fix these issues but some players have reported the issue is ongoing. In order to investigate we need some details that we can send to the FIFA team. I've tagged some people above that I've seen report this to us recently.

If you can provide the following information it would be extremely helpful:

- Platform?

- Gamertag / Origin ID / PSN ID?

- Which item(s) is stuck (exact name)?

- Timestamp of when you last tried to move the item (date/time/timezone)*

- How long has the item been stuck for?

- Have you tried both in-game and through the web/companion app to move the item?

* The Timestamp is really important. We can only use data from the last 72 hours so the best thing to do is try and move the item and then when you get an error or it won't let you move it just write down the time and date and post it as soon as possible. We'll also need you to provide your time zone to help with the investigation.

Thanks,

- Andy -