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In a phone call to a Vancouver-area beauty salon, a masculine voice inquires about the availability of Brazilian waxes for “Jonathan.”

“I’m transgender, just so you’re aware, I just want to make sure it’s not an issue,” says Jonathan Yaniv, a trans woman who is now named Jessica and who, on documents like her driver’s licence, has officially changed her gender to female. Yaniv would later say she made the June 2018 recording, which she shared with the National Post, in anticipation of discrimination based on past experience.

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“I’m so sorry,” replies the employee of the salon franchise, which has since closed.

“I guess I’ll see you in court,” Yaniv says, and abruptly hangs up.

Why do you keep calling?

In another call a month later to a salon in Delta, B.C., Yaniv asks about price.

“Come here, then we can talk to you,” says the woman. And then, “F—— bastard… We don’t do. Are you mentally sick? This is a salon. Why do you keep calling?”