chubbychecker



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NewbieActivity: 8Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:26:32 PM #4121 I'm about at my wit's end. Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement. Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do? Drive to their office to get someone's attention on where my 600$ went? Process my order or refund my money, this is absolutely unacceptable.

shadumdum



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NewbieActivity: 28Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:27:53 PM #4125 Quote from: URSAY on April 09, 2013, 09:19:14 PM Quote from: shadumdum on April 09, 2013, 06:43:20 PM

Quote from: jwest411 on April 09, 2013, 06:37:17 PM Quote from: shadumdum

URSAY, please correct me if I am wrong, but I am pretty sure that URSAY is only going through these forms and other forms of communication and creating ticket lists and escalating the issues to the correct people. He isn't the only man working on this. Patience is a virtue here. They are helping people. They have also said that you will get the number of bitcoins that you should have gotten at the time of your deposit, not when your order goes through. Yes, you will need to open up a new ticket, but they are working on it.







how do i make this new ticket? Can i do that now or do i wait to do that?

how do i make this new ticket? Can i do that now or do i wait to do that?

Once your first ticket has been resolved (i.e. the funds are in your mtgox account, or whatever), then you can post on here any information that you think he will need. (I'm not associated with bitinstant and I don't want someone quoting me on what exactly needs to be posted, just for the record.) This might include a zipzap account number, the queueID number. Lets say you bought 1 btc for 200, but you made the deposit when the price was 175.



200/200 = 1btc (what you actually got)

200/150 = 1.333btc (what you should have got)



Doing the math can only be helpful for them. They will then add you to the ticket list. The 4/9 list is currently closed and are being escalated. URSAY said he was going to be gone for a bit to do some of this, so hopefully this is what he is doing. If you post now, I am confident that you will be put on the 4/10 list.



Just because you are on the 4/10 list does not mean that you will be helped tomorrow. There are still people from 4/6, 4/7, 4/8 etc that have not been helped. Yes this is something that isn't ideal, but they will get to you eventually. All you can do it wait and know that someone is working on taking care of you. The 4/9 list has been posted already. I'm sure he will post a 4/10 list tomorrow. If you post all of your information, URSAY should respond and let you know that he has you on the list.

Once your first ticket has been resolved (i.e. the funds are in your mtgox account, or whatever), then you can post on here any information that you think he will need. (I'm not associated with bitinstant and I don't want someone quoting me on what exactly needs to be posted, just for the record.) This might include a zipzap account number, the queueID number. Lets say you bought 1 btc for 200, but you made the deposit when the price was 175.200/200 = 1btc (what you actually got)200/150 = 1.333btc (what you should have got)Doing the math can only be helpful for them. They will then add you to the ticket list.If you post now, I am confident that you will be put on the 4/10 list.Just because you are on the 4/10 list does not mean that you will be helped tomorrow. There are still people from 4/6, 4/7, 4/8 etc that have not been helped. Yes this is something that isn't ideal, but they will get to you eventually. All you can do it wait and know that someone is working on taking care of you. The 4/9 list has been posted already. I'm sure he will post a 4/10 list tomorrow. If you post all of your information, URSAY should respond and let you know that he has you on the list.

Damn dude. You keep this up and you might start getting some BTC tips from me. Throw an addy in your sig if it's not there already eh???

Damn dude. You keep this up and you might start getting some BTC tips from me. Throw an addy in your sig if it's not there already eh???

Well thank you! I put my address up if you feel inclined, but I'm just trying to help out as much as I can Well thank you! I put my address up if you feel inclined, but I'm just trying to help out as much as I can

xqr



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NewbieActivity: 56Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:28:46 PM #4126 Quote from: mwp on April 09, 2013, 09:25:52 PM Quote from: shadumdum on April 09, 2013, 09:21:34 PM Quote from: URSAY on April 09, 2013, 09:11:51 PM Quote from: Jross81 on April 09, 2013, 05:53:21 PM Man I'm so frustrated with this..

Live chat = NO CHAT. email and cross your fingers,

please help me



This is not Live chat. This is a forum. I am here looking at your issues. Please see my sig about providing details.

This is not Live chat. This is a forum. I am here looking at your issues. Please see my sig about providing details.

Just so you know, your signature gets cut off at the bottom, which I think should automatically be resized, but that would be too easy



It looks like you need to keep the length to three lines.

Just so you know, your signature gets cut off at the bottom, which I think should automatically be resized, but that would be too easyIt looks like you need to keep the length to three lines.

Shit, I'm glad you posted this. I thought I was just too ignorant to resize the text box and read his signature. Thanks!

Shit, I'm glad you posted this. I thought I was just too ignorant to resize the text box and read his signature. Thanks!

"Please log your issue with me ONE time via PM or the forum thread. I post finalized support lists for each day around 12-3 pm. Check if you are on the list and make a note of it. If you are not on a support list and you believe I still need to open a formal support ticket for you then let me know. Multiple posts and PMs about the same issue after I have opened your ticket slows everything down for EVERYONE. When asking me to log an issue you should include info like your order ID # or quote ID #. The more info you provide, the faster we will be able to work on your issue.

We will do our best to honor your purchase price at the time of your order. If your order is incorrect when you receive it then I can open another ticket up for you to resolve your new issue. I will need specific info. What did you receive and what did you expect? Details and numbers actually help us understand your issue.

I am working 7 days a week. 12+ hours a day. Please be kind. I am a human being. Patience is appreciated. I don't mind helping you with any issue but currently we are SWAMPED. I do not intend to ignore but please understand that Bitcoin is a new financial tech tool and it's not always smooth sailing. When your order has an issue it's not always in BitInstant's control. We are doing our best to catch up with volume. Thanks!"



"Please log your issue with me ONE time via PM or the forum thread. I post finalized support lists for each day around 12-3 pm. Check if you are on the list and make a note of it. If you are not on a support list and you believe I still need to open a formal support ticket for you then let me know. Multiple posts and PMs about the same issue after I have opened your ticket slows everything down for EVERYONE. When asking me to log an issue you should include info like your order ID # or quote ID #. The more info you provide, the faster we will be able to work on your issue.We will do our best to honor your purchase price at the time of your order. If your order is incorrect when you receive it then I can open another ticket up for you to resolve your new issue. I will need specific info. What did you receive and what did you expect? Details and numbers actually help us understand your issue.I am working 7 days a week. 12+ hours a day. Please be kind. I am a human being. Patience is appreciated. I don't mind helping you with any issue but currently we are SWAMPED. I do not intend to ignore but please understand that Bitcoin is a new financial tech tool and it's not always smooth sailing. When your order has an issue it's not always in BitInstant's control. We are doing our best to catch up with volume. Thanks!"

chase1420



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NewbieActivity: 21Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:29:42 PM #4127 I'm not sure if you didn't see my post or what but here it is again.



Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!

I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51

I got the current rate as opposed to the rate of my transaction which should have been ~160.

I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY

shadumdum



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NewbieActivity: 28Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:33:32 PM #4130 Quote from: URSAY on April 09, 2013, 09:25:18 PM OK. I am just now noticing that all the info I provided in my sig is cut off and not showing. Should I post it up at a random URL? Suggestions guys?



I can't push something to the BitInstant URL instantly so that is not an option.



If you can't put it all in one signature, a random URL might be the best thing to do. Or maybe a link to a thread that has the information that everyone needs.



"Please read this post BEFORE you post anything or ask any questions. Most of your questions will be answered there" Or something like that. If you can't put it all in one signature, a random URL might be the best thing to do. Or maybe a link to a thread that has the information that everyone needs."Please read this post BEFORE you post anything or ask any questions. Most of your questions will be answered there" Or something like that.

TheJoe



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NewbieActivity: 3Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:34:38 PM #4132 Quote I am working 7 days a week. 12+ hours a day. Please be kind. I am a human being. Patience is appreciated. I don't mind helping you with any issue but currently we are SWAMPED. I do not intend to ignore but please understand that Bitcoin is a new financial tech tool and it's not always smooth sailing.

Anyone who works in retail must be able to relate to this pain. It's like working Black Friday for 7 days straight, except you had no clue Black Friday was about to hit you whatsoever.





Anyone who works in retail must be able to relate to this pain. It's like working Black Friday for 7 days straight, except you had no clue Black Friday was about to hit you whatsoever.

URSAY



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LegendaryActivity: 1946Merit: 1000 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:37:25 PM #4135 Quote from: EJS420 on April 09, 2013, 08:36:45 PM





I deposited 503.95 through MoneyGram->ZIPZAP->BitInstant-> MTGox on April 7th, 2013.



It said it was still loading at MtGox.





After Posting here, Reddit,



Well soon as i posted on reddit and all that, I had a manual transfer show up for the quote ID.



Half hour later my initial deposit for 480 was sitting all happy in my MTgox account.



I will honor my word and not bug you guys about the 80 bucks i lost in potential profits.



I am going to think long and hard about using your service next time, but i appreciate you honored my deposit.





BITINSTANT WILL FIX IT GUYS!!! BE RELENTLESS THOUGH...took me 2 days of constant badgering to get it done.

Well I promised i'd update my status if anything got resolved and it has....I deposited 503.95 through MoneyGram->ZIPZAP->BitInstant-> MTGox on April 7th, 2013.It said it was still loading at MtGox.After Posting here, Reddit, support@bitinstant.com and anywhere else i could seek help, i got some resolutions. Infact i even posted i would forget about the money i lost in potential profits.Well soon as i posted on reddit and all that, I had a manual transfer show up for the quote ID.Half hour later my initial deposit for 480 was sitting all happy in my MTgox account.I will honor my word and not bug you guys about the 80 bucks i lost in potential profits.I am going to think long and hard about using your service next time, but i appreciate you honored my deposit.BITINSTANT WILL FIX IT GUYS!!! BE RELENTLESS THOUGH...took me 2 days of constant badgering to get it done.

Your issue was not fixed because you posted everywhere and it's not a suggested solution. Your issue was not fixed because you posted everywhere and it's not a suggested solution.

shadumdum



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NewbieActivity: 28Merit: 0 Re: Official Newbie BitInstant Support Thread (Active Customer Support) April 09, 2013, 09:42:09 PM #4139 Quote from: noname6520 on April 09, 2013, 09:30:09 PM update on my money URSAY?



Note: For the record I am not with bitinstant, only relaying information to help them.



Have you seen your name on any of the official lists? If not, then post all of the information you have in order to be helped. You may also send a PM to URSAY and it will accomplish the same thing. He hasn't put out the list for 4/10 yet, but he should be doing it soon. If you put your information up before then, I'm confident that you will be put onto that list, and be helped soon.



If you are on a previous list, then your issue has been noted and is in their system, meaning that posts like this are only slowing them down. Please be patient and they will get to you. It may take some time, but your issue will be resolved. If you have an issue with not getting the price at the time of deposit, see below:



Quote from: shadumdum on April 09, 2013, 06:43:20 PM

Once your first ticket has been resolved (i.e. the funds are in your mtgox account, or whatever), then you can post on here any information that you think he will need. (I'm not associated with bitinstant and I don't want someone quoting me on what exactly needs to be posted, just for the record.) This might include a zipzap account number, the queueID number. Lets say you bought 1 btc for 200, but you made the deposit when the price was 175.



200/200 = 1btc (what you actually got)

200/150 = 1.333btc (what you should have got)



Doing the math can only be helpful for them. They will then add you to the ticket list. The 4/9 list is currently closed and are being escalated. URSAY said he was going to be gone for a bit to do some of this, so hopefully this is what he is doing. If you post now, I am confident that you will be put on the 4/10 list.



Just because you are on the 4/10 list does not mean that you will be helped tomorrow. There are still people from 4/6, 4/7, 4/8 etc that have not been helped. Yes this is something that isn't ideal, but they will get to you eventually. All you can do it wait and know that someone is working on taking care of you. The 4/9 list has been posted already. I'm sure he will post a 4/10 list tomorrow. If you post all of your information, URSAY should respond and let you know that he has you on the list.

Note: For the record I am not with bitinstant, only relaying information to help them.Have you seen your name on any of the official lists? If not, then post all of the information you have in order to be helped. You may also send a PM to URSAY and it will accomplish the same thing. He hasn't put out the list for 4/10 yet, but he should be doing it soon. If you put your information up before then, I'm confident that you will be put onto that list, and be helped soon.If you are on a previous list, then your issue has been noted and is in their system, meaning that posts like this are only slowing them down. Please be patient and they will get to you. It may take some time, but your issue will be resolved. If you have an issue with not getting the price at the time of deposit, see below: