"Now, we understand that this is not good enough," Dubow said. "Every administration in the past has said it wanted to increase collections. What's different now is that this administration is moving in a different direction: by investing in and using new technology to target better tax delinquents; using outside agencies to help us collect; doing a much better job in communicating what we are and will be doing, in an effort to create a vastly improved climate of compliance; and by seeking additional tax collection authority from the commonwealth."