SAFE PRODUCTION/PACKAGING/SHIPPING PROCESS IS OUR TOP PRIORITY. WE'RE STRICTLY FOLLOWING STRATEGIES AND MEASURES RECOMMENDED BY THE CDC AND PUBLIC HEALTH DEPARTMENTS. SHIPPING: USPS IS ALSO FOLLOWING STRATEGIES AND MEASURES RECOMMENDED.PLEASE NOTE: by shop policy, we don't accept returns nor exchanges for discounted items. In particular and especially we don't accept returns nor exchanges for ALL items during Covid 19 emergency. This, for safety reasons.DELIVERY TIMESWe do our very best to let you have your items in time but due to Covid19 emergency, shipments and delivery delays are possible. Since we're not responsible of any of this, please allow 10- 15 days (domestic. 30 35 days international shipments) after the estimated delivery time before declaring an item lost in transit or claiming a refund or re-shipping. We're insured against shipping accidents, and ordering with Mimiprints is safe, if your item will be not delivered because lost in transit we'll be happy to refund you or reship the prints. The only thing we ask our customers is a little flexibility during the pandemic situation. This is vital to allow us to manage any unfortunate situation regarding your order. That's why we'll not take into consideration any claim before 10-15 days after the estimated delivery time.STUDIO&STAFF WELFAREThe well-being of our small staff is paramount. In addition to our customary high standards of hygiene, we’ve implemented a heightened cleaning regime in the studio regarding the cleaning of equipment. In addition, we have provided all necessary cleaning materials and are in daily consultation to ensure best practices are followed.THANK you for your continued support.*** IMPORTANT - PLEASE READ SHOP POLICIES BEFORE PLACING AN ORDER.*** PLEASE CHECK IF YOUR SHIPPING ADDRESS IS UPDATED AND CORRECT BEFORE CHECKOUT, the one connected to your Etsy account may be old.PLEASE LEAVE A PHONE NUMBER IN NOTES FOR THE SELLER TO ARRANGE DELIVERY WITH FEDEX if you choose expedited shipping*** IMPORTANT: IF YOU NEED YOUR ORDER WITHIN A SPECIFIC DAY, PLEASE CONTACT ME VIA ETSY MESSENGER _BEFORE_ CHECKOUT.*** PLEASE DON'T USE NOTES FOR THE SELLER FOR MESSAGES ABOUT DELIVERY REQUIRED IN A SPECIFIC DAY, WE'RE NOT ABLE TO GUARANTEE DELIVERY IN A SPECIFIC DAY _AFTER_ CHECKOUT.RETURNS & REFUNDS POLICYFine art prints are museum quality giclee prints, they're created on demand and the process is artisanal and expensive. Prints are fragile goods.That's why by store policy we're not able to offer free re-shipping for returns with the only exception of damaged goods.Your shopping with MimiPrints is SAFE, we are insured. Our insurance covers for packages lost in transit and damages during transport.Our insurance does cover all damages during transit BUT not cover for stolen packages/missing packages once they reached the recipient's destination. We rely on the USPS delivery status as proof of delivery of the item.*** when the prints cannot be delivered for delivery exceptions as for example: "nobody at home, incorrect address, wrong recipient, unclaimed package, stolen items, missing items with status DELIVERED by USPS tracking, no refund nor free re-shipment is provided.In the above-mentioned cases, the re-processing of the order (printing, packaging shipping) will be at the customer's expense. In this particular circumstance we will agree to partially refund your money, retaining the expenses we sustained to manage your order: administrative costs (20%), return postage (10% ), and packaging (5%)Please note, that we consider an item delivered relying on the USPS (FedEx & other carriers) delivery proof.We don't refund nor re-ship for free all packages with shipping status DELIVERED with a delivery proof from USPS (showed in the tracking link).We are not responsible for stolen items left at the front door.No refund and no free redo/reshipping of your order will be possible for items delivered to the wrong address or sent back because no one was home.*** TURNAROUND TIME: 1-3 days processing PLUS the delivery time (Domestic Orders: 3-5 days with standard shipping /1-3 days with USPS priority; International Orders: 5-7 DAYS UE and Canada with standard shipping. REST OF THE WORLD: 8-10 DAYS with the standard shipping)*** CANCELLATION &EXCHANGE POLICY1) BEFORE SHIPPING-If for any reason you change your mind WITHIN 1 HOUR after you placed an order an exchange or cancellation with full refund is guaranteed.**AFTER THIS TIME all new orders are being processed and exchanges, cancellations of your order with full refund will be NOT accepted.2) AFTER SHIPPING NOTIFICATION:- Returns and Exchanges are not accepted with the only exception of goods damaged during delivery. In this case, please contact us within 12 hours of receipt of the parcel and send me a couple of pictures of the damage.- Returns and Exchanges are not accepted for items on sale.Please note that the listing description pictures represent colors in a very clear manner. Take your time before the purchase, contact me if you have any questions before you place an order. All prints come unframed.*** PRINTS SETS ORDERS:When you order prints set, please write me the list of your choice via Etsy conversation or in notes for the seller after checkout. If the set's order is not accompanied by the prints list, the selection of the prints will be made by me among my best seller subjects. No returns accepted.*** TRACKING CODE AND MISSED DELIVERYIn the rare cases that a parcel is marked as delivered by a carrier or USPS, but the recipient reports they have never received the package, MimiPrints will not refund the order nor cover the cost of printing and reshipping of the order. The tracking link is an official delivery proof and we rely on it. By USPS statistics, it is found that when a package is marked as "delivered" and the recipient claims "not delivered" , the delivery was made in 99,99% of the cases, but left in an unexpected location at a recipient's address or stolen. USPS recommends that recipients should reach out to the local post office and inquire if any additional details were left by the postman. Customers can also file a claim with the carrier.