When should I contact 311?

Before contacting 311 to report snow and ice clearing issues, please check the specified service timelines in the chart above to confirm when clearing should be completed on your street or sidewalk.

If clearing efforts are still within the timelines, residents should not contact 311 as the agent will be unable to dispatch any crew. Please wait until the service timeline has expired before contacting 311. If you contact 311 before the specified timelines have passed, your concerns will be recorded but crews will not dispatched, as it is expected that they will get to all areas as they are able.

Residents are asked to report any snow or ice removal issues by emailing contact@halifax.ca or calling 311 once the specified service timelines have passed.



Improved convenience: Next time you need to contact 311, try the "Call Back" feature during busy times, which reserves your spot in the call queue without having to wait on the line for the next available agent.