Frequently Asked Questions

Are The Ordinary products cruelty-free?

All products from The Ordinary are cruelty-free. The Ordinary does not test on animals.

Which vitamin C product should I choose?

The Ordinary offers four products containing vitamin C, a powerhouse ingredient that brightens skin, promotes a more even tone, and diminishes signs of aging. Here’s a quick primer to help you choose the best option for your skin:

Vitamin C Suspension 23% + HA Spheres 2% is the brand’s most powerful vitamin C offering. It is a thick serum with a powdery texture. It contains l-ascorbic acid, the pure form of vitamin C, and may cause a tingling feel after application. It is best for non-reactive skin types who want the most potent formula available. Ascorbyl Glucoside Solution 12% is a lightweight, water-based serum with ascorbyl glucoside, a vitamin C derivative. It is less potent than l-ascorbic acid and has less potential for irritation. This product is best for those who prefer a comfortable serum texture. Ascorbyl Tetraisopalmitate Solution 20% in Vitamin F is an oil-based serum with ascorbyl tetraisopalmitate, a vitamin C derivative that can be used in high concentrations without irritation. It is not as potent as l-ascorbic acid. This product is best for those with dry or sensitive skin who prefer a facial oil texture. Magnesium Ascorbyl Phosphate 10% is a lightweight cream with magnesium ascorbyl, a vitamin C derivative. This product is the least potent option with the lowest potential for irritation, but it still delivers noticeable brightening effects. We recommend it for sensitive skin types and those who prefer a cream texture.

Can you help me choose a product?

We’d be happy to recommend the right products for your skin. You can sign up for a consultation with one of our beauty advisors for assistance.

How do I use multiple formulas in a routine?

In general, water-based products should be applied before oils, creams, and moisturizers. We recommend using a maximum of three serums in your routine.

Why are The Ordinary products so inexpensive?

By formulating their products in their in-house lab, producing them in their own factories, and cutting unfair retail markups, The Ordinary can offer skin care at honorable prices.

Can I return a product if I don’t like it?

If you’re unhappy with your order for any reason, you can return it to us for a full refund. See the Beautylish Guarantee below for more information.