It’s easy to get in touch with DDPlays. Just click the Support link at the top-right of the page. Overall, they responded very quickly and informatively, answering all of our questions in a friendly manner.

Before ordering, we sent DDPlays a few questions to test their customer support. As you can see, our questions were answered neatly and informatively. The response was also fast, coming in about 45 minutes.

Can SoundCloud figure out that I bought plays?

"No, we use safe and proven tactics and we have never had any problems."

How long will the Plays take to arrive?

"In our website we indicate an approximated delivery time for each different package (small packages usually are completed in 2-6 hours)."

What if they don't show up soon?

"Generally orders are delivered at the indicated times in 99% of cases but if we do not deliver your order at estimated time there will be no problem to give your money back."

Are they going to come all at once, or spread out?

"Your order will be done progressively (spread out in some minutes or hours)."

Who will be playing the track, where will they be located?

"Your track will be played by users all over the world."

Are they going to play the whole track?

"We can not guarantee that they will listen to the whole track." (Editor's note: partial plays still count as plays)

Are people going to know that I bought plays?

"Never, our company has very strict rules about privacy of our clients so your information and orders are completely confidential."

What if I want my money back?

"We always want to make our customers satisfied with our service, so we offer money back guarantee for orders up to 5,000 plays, 100 likes or 100 followers. We always recommend to make first a small order to test our services and if you are not satisfied we will refund money without any problem."