We sincerely apologise for issues surrounding a voucher scheme provided by one of our partners. Our partner has now identified and corrected the issue with immediate effect.

Hi Bin, we are aware of the situation and are currently investigating this with our commercial partners to ensure this matter is resolved. We appreciate your support and kind understanding. As always our passengers & customers remain our first priority. Thank you

I feel disappointed about @HeathrowAirport when I heard about Chinese people need to consume more than £1000 to get VIP voucher. It’s unfair! I bought nothing from Heathrow ,but it already be quite famous in Chinese social app. WE need a reasonable explanation @WorldDutyFree pic.twitter.com/zfbewdOTOx

#heathrow Airport I hope all Chinese do not go shopping at Heathrow Airport anymore. They treat us like idiots. They have a policy which is for Chinese who spend over £1000 and can get discount vouchers, but for other nationalities they only need spend £79 and they can get the pic.twitter.com/j8wnXOBuwi

Just read that @HeathrowAirport provides customers a vip voucher if they spend £79 except for Chinese customers who need to spend £1,000 to qualify…

OMG, I cannot imagine that Heathrow Airport in London is such a two-faced back stabber. Chinese consumers need to spend £1000 to receive a coupon in the duty free shop while others just need £79. Isn’t it crazy?! Hey, Heathrow Airport, I wish a huge drop in your new year sales!!!

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