2. Robotic process automation is more than just a macro, or a shorthand representation for lines of code.

Griffin emphasises that robotic process automation is a dynamic, adaptable tool which goes beyond the inherent disadvantages in macros, such as full reliance on their designer (for solving any problem that may occur on the way), the overabundance of macros in an organisation with no security or management overlay, or the risk of becoming inoperable after software updates.

The flexibility of RPA and its capacity to adapt to a particular scenario makes it far more functional than macros, which can only repeat elementary steps over and over again, somewhat ‘mindlessly’. Another related benefit is that RPA tools are constantly evolving. Consequently, they are more likely to fulfill the requirements of new technologies that businesses might adopt.

As opposed to macros, which are built in individual machines, RPA is installed on a server. This renders it more scalable than macros. It also makes robotic process automation more cost-savvy, since it does not require supplementary training for its users as the number of automations running a process increases.

3. RPA and workflow tools are a match made in heaven, and businesses can certainly use this to their advantage.

The two kinds of tools complement each other efficiently. Therefore, using both is likely to achieve the optimal cost-effectiveness.

Let’s see how this works: an RPA tool awaits a signal from the workflow tool, calling upon it for process completion. When it receives the signal, it becomes active and does the job, it finalises the process and then feeds it back into the workflow tool.

To better understand how they round each other off, think about a customer who complains and asks to be compensated. The automation tool can apply the compensation to the customer’s account and then feed it back into the workflow for authorisation of the required amount. Robotic process automation can then complete the task by sending the client a notification in letter or email format.

4. Robotic process automation enables high-level communication, according to CiGen founders.

This is because it can complement or even replace document automation tools in conveying professional and meaningful messages.

Document automation software manages all the documents of a company, and ensures that all changes are applied consistently across the board. Suppose an employee got married and consequently changed her second name. With the help of such software, the change could be made in a single document where the name occurs, and then be applied to all other documents.

Additionally, robotic process automation can be used as a tool to create documents automatically by comparing data stored in different systems. In Daniel Pullen’s words, this means that “RPA can be used to ensure the end users are receiving accurate and current data”.