Time Warner Cable Is The Least Popular Company in America Despite often twice a year promises that they're doing their best to shore up their historically-awful customer service and satisfaction ratings, Time Warner Cable and Comcast continue to linger in last place in most satisfaction surveys, whether that's Consumer Reports, the ACSI, or JD Power and Associates. That two of the worst-ranked companies across any industry are trying to merge has seen no shortage of media attention.

Nothing appears to have changed in the American Consumer Satisfaction Index's latest survey of the most disliked companies in America. According to the survey results Time Warner Cable wins top honor of the most disliked company, with Comcast nipping at its heels. The survey tallied consumer opinion on 240 different household brands. Time Warner Cable's broadband services scored a 54 out of a possible 100, just behind Time Warner Cable's television service -- which technically fell into second place with a score of 56. Comcast's broadband service wasn't far behind at 57, ahead of United Airlines at 60. You can check out the ACSI's subscription TV rankings all of the scores for broadband and TV services are low compared to the scores of other industries, with even insurance companies, You can check out the ACSI's subscription TV rankings here , and their broadband ISP rankings here . It's worth noting thatof the scores for broadband and TV services are low compared to the scores of other industries, with even insurance companies, banks and many government agencies seeing notably higher scores. Most broadband and all TV providers did worse in the rankings than they did last year, despite continued promises that customer service is a top priority.







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rit56

join:2000-12-01

New York, NY 3 recommendations rit56 Member Cord Cutters I can't wait to see the next quarter results of TWC cord cutters due in part to a new 2.75 Sports fee increase for TV services. They made a terrible deal for the LA Dodgers so now we all pay?