This position has been filled.

TopScore is hiring a Chief Support Officer. The CSO is responsible for managing our existing support operations as well as scaling them from hundreds of thousands of users to the millions. If you’re attentive, analytical, and good with people, join us in revolutionizing how sports and activities are organized.

About TopScore

TopScore is a rapidly growing software-as-a-service company that provides modern solutions for sport and activity organizers. We process tens of millions of dollars in registrations and purchases for hundreds of organizations in dozens of countries, including two of our flagship brands, Ultimate Central and Disc Golf IO.

TopScore is an atypical company in several regards:

We judge you entirely by what you produce. We don’t care how long you work, where you work, how you work or what credentials you have. We care about what you get done.





We are extremely transparent, flat and open-minded. While you will have clearly delineated responsibilities, you are welcome and encouraged to contribute beyond those areas. We judge ideas and results, not ranks and titles.





Everyone is from Lake Wobegon. Great results can only come from great people. If you’re interested in working with group that is exceptionally bright, creative, and diligent, TopScore is a strong choice.

We strongly believe in “skin-in-the-game” and aligning incentives. We want people to invest in us just as we invest in them. All TopScore team members are granted a meaningful stake in the company. So join us, and you too can pose awkwardly for team photos like this one:

About the Position

The Chief Support Officer will be the person primarily responsible for running our support operations. This includes:

Maintaining support systems and support performance.

Communicating with customers through our support portal and the phone.

Investigating, reproducing, and explaining issues related to TopScore services.

Collaborating with developers on product changes and improvements.

Creating support articles or documentation.

Scaling our support operations as the company grows.

Participating in conversations and company development with the executive team.

The CSO is the voice and pulse of our customers. In addition to being the most visible person to our customers, the CSO is in the primary position to understand and communicate product issues to our development team.

The CSO will have assistance from an intern or junior support staff member. The CSO will be expected to grow and manage our support staff as our company grows.

This is a full time position. Compensation commensurate with experience and ability.

Requirements

Strong interpersonal skills. You will spend much of your time helping people. Your job is to understand them, help them, and have them leave the interaction satisfied.

Analytical and insightful. We are looking for someone who can approach and solve support issues with an engineering mindset. The proper candidate is one who is constantly asking what we can do to prevent an issue from happening again. TopScore nearly doubled in size last year but our ticket rate only grew by 5%.

Excellent written and spoken communication skills. About 90% of our tickets and support issues come through via email, the other 10% through the phone.

Reliable and detail oriented. You will be dealing with a large number of small tasks. The ability to stay on top of things and ensure nothing slips through the cracks is an absolute requirement.

No degree, credential, or age requirements. The right person for this job could come from practically any background.

Bonus points if:

You are involved in organized sports and activities.

You have used the TopScore platform in an administrative capacity.

You have used the TopScore platform in a player capacity.

You live in or near Pittsburgh or are willing to move there (please still apply if you don’t or won’t).

You have done technical customer support before.

You have some programming ability.

If you meet the requirements above, do not hesitate to apply even if none of the bonus points apply to you.

To Apply

Fill out this short form. No resume required. Send questions to .