OTA Updates

Yellow Hue

Charger not working / right way to insert cable in the charger unit

Phone not charging

Warranty

Accessories

Hello friends,We have just completed our first week in India and are grateful to our fans for the overwhelmingly positive response. However, some of our fans are confused about recent announcements regarding OTA updates as well as have experienced some product related issues. So, I would like to take this opportunity to explain some of these issues to clear their doubts.As per the recent clarification issued by Cyanogen, all of our global devices sold outside of India are included whereas regional devices sold directly in India are excluded from OTA updates. Thus, it does not matter if devices sold in India are same as global version or not since the restriction is linked to sales channel and not device type. Accordingly, we cannot assure our Indian users (who have bought devices locally) that they are eligible for all OTA updates in the future.However, rest assured we are working hard to bring our own Lollipop-based custom Android 5.0 operating system at the earliest that will ensure our users get the best experience and the latest updates. In the interim, we will assist all of our users in manual installation of upgradesA number of queries were received on the yellowish hue of the screen. While we’d given a detailed explanation on this topic earlier (read here and here for more details), but let me try to explain it further.There seem to be many issues at play here. Adhesive that haven't dried is one, but it's also affected by calibration, screen type (cold vs. warm panel), and also inherent product design issues. These are not quality issues, and are not covered by warranty. Anyone who aren't satisfied are more than welcome to send it back to us for a refund.This is one of the key reason for yellow screen. However, this is temporary phenomenon since the screen color gradually improves as the adhesive dries over time.CM11S is calibrated to enhance the “warmness” in order to display more realistic colors and avoid fatigue when reading text with white backgrounds.There is a common misconception that the yellow hue is due to a “bad” production batch. OnePlus comes with a warm IPS screen from JDI (also the supplier of iPhone display screens). We use warmer screens since they accurately display skin tones to ensure better gaming, reading and video experience. Moreover, some of the users of other flagships including iPhone 6 Galaxy Note and HTC One have experienced the same behavior.The 14 backlights under the OnePlus screen are placed very closed to the bottom edge to keep screen short and prevent leakage of light. As the brightness influences color temperature, it creates an impression of a yellow tint at the bottom.To conclude, irrespective of whether you have noticed it or not, rest assured that it is not a quality issue, and it never was. Our phone is designed to give the user the best possible color rendition and performance. If you still have concerns and are not satisfied with our product, we will happily accept returns.One of the most common complaints we hear is related to chargers. Please note that the cable can be inserted into the charger port from either side, but charging will initiate only if it is inserted in the correct manner (gold pins facing upwards - see pictures below).Charger top view: Gold pins facing upward (top side of charging unit)Charger back view: Red side facing downwards (back side of charging unit)It is advisable to charge the device for 12 hours and then remove the cable and replug it and then again charge it for 3-4 hours and then try to boot up the device.Also, please ensure that the charging cable is correctly inserted in the phone. Hopefully, the pictures below will clear the doubt.Mobile front view: White side facing upwardsMobile back view: Red side facing downwardsPlease note that the Color OS (China version) of the OnePlus One is not supported in India (including spare parts and any out of warranty complaints). Only those users who have purchased the One from our global website are eligible for local warranty support in India. You will have to share your IMEI number and proof of purchase to get support.We had grossly underestimated the demand for accessories that led to stock out within 2-4 days of our launch. Next shipment is already on its way and the accessories shall again be available for sale from next week onwards.***Thanks again for your continued support and faith in OnePlus.Never Settle