A Chelmsford dad says he is refusing to leave a toy store because he claims they won't issue him a refund.

Andrew Parkinson entered Smyths toy store in Riverside retail park hoping to get his son's Nintendo Switch exchanged, which he says is faulty.

He is now refusing to leave the store in an uncomfortable stand-off this evening (Wednesday, July 25).

Mr Parkinson said: "They said they can't swap them over until Nintendo sends a code.

"They are refusing me and my 10-year-old son.

"Even though a member of staff tested the product and proved it was faulty, they won't switch it over.

"On the electrical receipt it doesn't say anything about this it just says 'if there is a problem or you are not satisfied please bring it back to store.

"So I am refusing to go."

He says his son spent his birthday money on games for the device.

Smyths has been contacted for coment.

We will be bringing you live updates from the scene as Mr Parkinson remains within the store after hours.