Step 1 — Client side A customer attaches the equipment that needs to be fixed to a computer running HelpWire and shares the device with a few clicks.





Step 2 — Operator An operator connects to the customer’s malfunctioning device over the network and gains full access to the equipment.





Step 3 — Operator The expert diagnoses and fixes the device remotely. Once finished, the specialist ends session and automatically disconnects from the equipment.