kazerad:

I write a lot of posts here about anonymity.

One one level, it’s because I just really enjoy the concepts and ramifications anonymity - which by extension makes me one of the disconcertingly small number of creators who can maintain a positive relationship with 4chan and the other Anon Cultures. On another level, though, it’s a professional interest: anonymity is very important to anyone who deals with crowds, public opinion, and data gathering. Statistically speaking, the responses people give when others are watching and judging them tend to be very different than the responses people give under the veil of anonymity.

However, the other thing I like to talk about on this blog is social manipulation. In all my discussions of anonymity, there’s still one topic I haven’t really touched on very much: how do you control anonymous people?

Anonymity as a data gathering tool is well and fine, but one of the big fears people have of 4chan and similar cultures is their seemingly uncontrollable, chaotic nature. With 4chan in particular, popular culture knows them largely by their external actions - 4chan raids, 4chan harassment, 4chan hacktivists, etc. Content creators especially seem pretty clueless when it comes to actually exhibiting control over anonymous figures - which is strange because, like I’ve said before, it's not complicated. It’s really kind of confusing how people can be so bad at it.

So, in this post I’m going to more or less just talk about how to control anons. To understand the techniques, though, we have to get into a bit of psychology and history.

Put on your psychologist scarves, kids. We’re gonna talk about brains.

Crime and Punishment

Before I get into the thick of this, the first thing you have to understand is the difference between reinforcement and punishment.

The concept is pretty simple. The idea behind reinforcement is that someone receives a reward for behaving in a certain way, which encourages them to behave that way more frequently. It can be a positive reinforcement (giving them something they want, like a cupcake) or a negative reinforcement (taking away something they dislike, like an annoying singer), but in both cases it leaves them better off than they were.

Punishment is the opposite. Someone faces consequences for behaving a certain way, and this discourages them from doing it again. Like with reinforcement, punishment can be either positive (someone sings annoyingly until you leave) or negative (they take away your cupcake). The common trend is simply that it leaves you worse off than you were before. You fear the punishment happening to you, and this causes you to act a certain way.

Our culture has a very large emphasis on punishment. On some level, this is an institutionalized thing we recognize and accept - we know and approve of the fact that people get charged money for driving recklessly, or will be locked away from people if they physically harm someone else. There are a lot of other types of punishment that are used to control behavior, though, which we tend to overlook.

For instance: social ostracization. We have very strict and complicated rules governing everything from eye contact to the appropriate progression of discussion topics. If someone violates these rules, it’s not a crime, but we still try to make them get hurt a little. For things like inappropriate conversation progression or eye contact, they’ll be accused of obsession with a topic, or their sexuality will be called into question in a way that makes them uncomfortable. In more serious cases of someone violating norms in a way we disapprove of, we will inflict viral misinformation against them - this is where you see stuff like slander and decontextualized quotes used to harm someone’s reputation or career. At this point, you’re usually not trying to discourage that person’s behavior - you’re trying to make an example out of them, and show others the cost of violating your beliefs of how people should act.

Rape is another punishment that is pretty widely accepted in our culture. If you go to prison, for example, it’s taken for granted that you’re going to get raped. People don’t complain about this a lot, probably because they recognize that prison on its own looks like a pretty good deal for a lot of people - it’s a warm place to sleep and three state-funded meals a day. The fear of rape is regarded as one of the things that makes prison an effective punishment. You also see this fear of rape used in politics - any time a conservative politician uses the classic “it was her fault for dressing that way” line, he’s establishing rape as a de-facto punishment someone incurs for violating what he sees as an appropriate dress code. It’s effectively an attempt to weaponize rape as punishment.

Even death is a pretty common punishment in our culture. Like, even outside arguments of capital punishment, we are taught that you simply don’t walk certain places at night, or reach into your pockets in the wrong way, or make any sudden movements when a cop pulls you over, or things like that. We recognize that, yes, if you do these things then you're probably going to die. Like rape, it’s also something that’s been politicized in the past - if you’ve ever read the beautifully dated “Homosexuality: Legitimate Alternate Deathstyle”, the comic’s whole premise is that if you’re gay you will die. It’s not used as a statement of “we should do something about HIV”, but instead as a political statement that you really shouldn’t be gay. In general, our culture is pretty okay with death as long as the person was doing something we disapprove of.

And like… sometimes, I just like to think about how fucked up and dangerous our entire culture would seem to an alien visitor.

Anyway, the point here is that our culture is utterly terrifying. Outside of the written rules, we have a complex web of social standards and personal beliefs that are enforced through vigilante justice. Good and bad are irrelevant - you just can’t piss off the wrong people, or they’ll come and get you. However, there’s always been one defense to this: anonymity.

One of the earlier forms of this was confessionals in the Catholic church. People who committed a mortal sin would confidentially tell it to a clergyman who offered them ways to seek absolution without the clergyman judging or hating them. Later on, you also saw the concept of anonymous crime tipping emerge - letting people report a crime in a way that the criminals could not trace it back to them. In both cases, anonymity was being used as a way to encourage positive behavior by inhibiting problematic people who would enforce punishments on it. The tipper or confessor could still be rewarded with the positive feelings of making amends for their wrongdoing or inhibiting a crime, but they were less likely to be punished for it.

In some ways, this had a dark side: it’s where we got things like the magazine-clipping ransom letter. In other ways, it got romanticized: we saw fiction stories of superheroes concealing their identity so that criminals could not attack them or their families at home. In all cases, though, anonymity came about as a defense against punishment.

With the advent of the internet, it became easier than ever to conceal your identity. You might be a lowly fry cook by day, but by night you were just a name on a forum like everyone else. At school you might get beat up for being a nerd, but at home you were a Level 50 Paladin in your MMO guild. Nobody could hurt you for what you were or did while wearing a mask.

On top of this, people discovered that they could have their identity completely concealed to the point of not even having a persistent online name, and it would still be psychologically rewarding to interact with people. Under complete anonymity, people could act and take chances without even the fear that their beloved Level 50 Paladin would be punished for it in their stead.

In a hostile and punishment-driven world where you could have all your career aspirations permanently destroyed by holding a conversation topic for a sentence too long, people realized that they could be invincible. They just needed to put on a mask.

Fighting Faceless

As long as there is punishment, there will be anonymity. The very act of punishment gives people two options: they can meet the punisher’s demands, or they can learn to defend against it. Anonymity represents the latter: people weakening the effectiveness of punishment. For better or for worse, an anonymous individual can act without personally suffering negative consequences.

This, I think, is where most people falter in their attempts to fight anons. Anonymity is a defense against punishment. They are still susceptible to everything else.

For a lot of people, this can be a kind of disconcerting experience as they realize exactly how much they rely on threats and coercion to control others. Sometimes, this is a very big sign you are doing something wrong - if you rely on bullying or slander to control others, you will have a very hard time controlling an anon culture. Other times, it’s a bit more innocuous - if you rely on institutional laws like DMCA, the inability to punish people in an anon culture who violate it can be frustrating.

External punishments still affect them. You can threaten to hurt someone an anon cares about, or destroy something they love - all the standard villain tactics that work against masked superheroes also carry over here pretty well. Of course, this is also a really stupid thing to do, since it provides them with positive reinforcement in the form of moral justification.

This highlights an important point, though: moral justification does affect them. Feeling like they made a positive difference affects them. Heck, any kind of positivity or reward affect them.

Like I mentioned above, anonymity is a defense against punishment, and everything that isn’t punishment is fair game. You can reinforce positive behavior, evoke feelings of righteousness, reward them with things they want, and even influence them with empathy and camaraderie. You can control them or stop them or anything like that, and it’s really not that hard. Most people outside of me wouldn’t even call this “manipulation”. It's kindness. They’re incredibly susceptible to it.

The Big Twist

So, you know all that stuff I just wrote about controlling anons? It also works on normal people. In fact, it works better than coercion.

Like I mentioned earlier, we often don’t recognize the degree to which we rely on fear and punishment as a culture. We’re accustomed to it, and those of us lucky enough to be born with social aptitude can navigate these complex interpersonal relationships with relative comfort. Someone’s reactions and strategies in their first encounter with an anon culture can be a telling indicator of how much said person relies on punishment - or even the ways in which they rely on punishment. It can be a humbling experience, having a branch of manipulation tactics suddenly cut off from you, but you become more powerful because of it.

Anonymity and similar defenses against punishment are an ingrained part of our culture that will not be going away any time soon, and your success these days will largely depend on your ability to adapt to them. Services like Steam, for example, are viable in the modern age because they try to combat the unpunishable forces of piracy by providing better service than the pirates can. They rely on reinforcement rather than punishment, and it works. Meanwhile, companies that try to enforce punishments slowly dry up and die.

And not only is it economically non-viable, but a reliance on coercion can be dangerous and self-deceptive. As I said at the very beginning, the opinions people present around others differ from the opinions they present under the veil of anonymity, and their actual habits are better reflected by the latter. Someone might share your political beliefs when they see how you treat people who disagree with you, for example, but you have no idea what that person is doing when they enter a voting booth and gain their anonymity. If they are siding with you out of fear, you can bet they’re secretly fighting you when consequences are removed. Thanks to the very existence of anonymity, all coercion does is obscure your knowledge of who’s on your side and who isn’t. When the masks are on, the rules are different.

I think that’s what makes anon cultures so interesting to me. For all their depravedness and hostility, they largely represent a place in which punishment is less effective. The cultural differences that emerge from that are neat - not entirely positive, nor entirely negative, but certainly different. I think the world would benefit from more people learning the techniques to effectively control anons, because they carry over into about everything. People in an anon culture are no different from normal people, other than being more resistant to the cheapest of manipulation strategies.

That’s not to say I think anonymity creates the end-all perfect culture or anything like that, but it’s definitely an interesting step that is worth learning from. In particular it’s important to know how to respond to it, since elements and effects of of anonymity are only becoming more prevalent as time goes on.

Anonymity and the idea of consequence-free social interaction might be be scary, but as long as you understand how it works, it’s relatively harmless and there’s nothing to be afraid of. If nothing else, it’s simpler and safer than the world you’re living in now.