'You want attitude with that?' Starbucks employee wrote b**** on customer's coffee cup



A New York woman bought her usual Starbucks coffee as she did every morning, but this one came with an extra serving of attitude.

Vicki Reveron has been a loyal customer of the coffee chain for years and her morning cup of joe is an indulgence she enjoys every day.

But she said she received the shock of her life last week when the cup containing her caramel frappuchino had the word b*** on the side instead of her name.

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Loyal customer: Vicki Reveron was shocked to see the word 'b****' scrawled on her coffee cup

Insult: She said the letters for her order CRF - caramel frappuchino - were clearly written on the cup as was the other word

She said: 'I was shocked. I didn't understand why they would do that. It says "b****", my name is not b****, it's Vicki.'



Ms Reveron said there had been a mix up in her order at the Starbucks branch she goes to close to her work but didn't think there was any ill feeling when she left.

But when she got back to her office, she noticed what was written on her cup.

She told ABC 7's On Your Side: 'We made light of the mistake the order taker had made so I mean no harm no foul, but unfortunately he took it another way.

'There was a B-I-T-C and what looks like a scribbled H. I feel degraded about the whole thing. It's a degrading word here.'

When she went back to Starbucks to complain, she said the manager gave her vouchers for free coffee but when she asked for her cup with the incriminating evidence on it, there was one catch.

Location: The Starbucks branch in the Hell's Kitchen area of New York where Ms Reveron said she bought the coffee

Incriminating evidence: Ms Reveron said the letters B-I-T and C are clearly visible as well as what looks like a scrawled H

Franchise: The manager at the store said it was simply a mistake and apologised for any inconvenience or offence caused

She explained: 'He said to me "OK, we will give it back to you but you can't associate the cup with the location".'

As she walked out one of the employees allegedly said: 'Some people will do anything to get a free cup of coffee,' according to Ms Reveron, which she said made her feel humiliated.



ABC 7's On Your Side asked the manager of the store what happened and she said it was a mistake rather than a joke, while a spokesman at the headquarters in Seattle said: 'We have apologised numerous times for this unfortunate misunderstanding.'



Ms Reveron said she will no longer buy her morning coffee at Starbucks.