Dear John: Your article about Vivid Seats was very timely.

I recently purchased over $5,000 in tickets — 12 seats in a row — without knowing the seat numbers, which isn’t so unusual. Since then, I have followed up requesting Vivid contact the seller to find out the location. While it assures you that if the tickets aren’t secured you get a full refund, that doesn’t solve the issue. I continue to try and reach its executive offices, but I’m told I can’t be connected or that I’m speaking to the highest-level person.

This is a game, and it needs to stop. J.W.

Dear J.W.: Ouch!

Maybe the company should be called Livid Seats.