Dear Pilots,

Let me shed more light on the issues we have been experiencing for the last several days.

The DDoS attacks that started over a week ago have been on-going and the majority of the problems you all have been dealing with are a direct result of this. Our teams and partners have constantly been working on minimizing the interruption to our services, however, the experience for many pilots have still been suboptimal. Please accept our sincere apologies for the inconvenience it has caused you.

We understand that the inability to properly play EVE Online has been the source of frustration and it is our highest priority to do everything within our power to restore and maintain a high level of service that you expect from us.

We have been continuously monitoring all communication channels to gauge the impact on the players. Thanks to everyone who took the time to report in. I want to do a better job at clearly communicating the status of the problems that are affecting different players using three status stages:

ON-GOING > MONITORING > RESOLVED.

The updates will be provided as they are available in this thread and @EVE_Status account. Thank you for your understanding.

Issue: In-game Chat Not Working Properly

Status: MONITORING

Comment: We made changes that should help restore the chat functionality. Please report any odd in-game channel behavior in this thread.

Issue: Unable to Connect

Status: MONITORING

Comment: We are aware that a subset of players is still unable to connect to the game properly and are working on improving the situation for those affected.

Issue: Lag and Disconnect

Status: MONITORING

Comment: We are aware that some players are experiencing a higher rate of disconnects and latency problems. This is under investigation.