Hi everyone-



I'm sharing this so others can learn from my experience. My midnight silver EAP aero Model 3, VIN 68XX (manufactured 3/18 according to door sticker) was scheduled for delivery today @ 10 AM at the Fremont Delivery Center. Reading enough reports of car defects, I removed my emotion from the car pickup process and expected that there could be issues. My goal was to document everything and only reject the car in an extreme circumstance.



First issue was almost expected, a panel gap issue. The gap between the passenger side fender where it meets the A pillar was awfully large. The rubber end cap that bridges these two panels on the window was out of alignment because of it. The delivery specialist agreed that it looked out of spec, and would have the service manager take a look.



Next, I noticed a bunch of hairline scratches on the tail lights. Looks like it was from very reckless detailing. Not a dealbreaker either, but annoying.



Next, I got into the car and notice dirt on the plastic piece that covers the bottom edge of the door. Then, I run my fingers along the plastic and notice a very deep set of scratches...almost from someone kicking their shoe in the plastic while working on it. Using a flashlight revealed permanent damage to the plastic.



IMHO, all of these were minor except for the panel gap. I was still OK taking the car home at this point. My delivery specialist had the car driven from the delivery room to the back for the service team to see if they could buff out the blemishes and confirm the panel gap issue/document it.



Twenty minutes later, they confirmed that all of the issues were valid and there was nothing they could do about it now. I said OK, we signed the paperwork, and the car was driven to the front for me to drive home.



I was EXCITED now. I was about to drive my Model 3.



Keep in mind that the delivery room is very very dark. You will miss things, even with a flashlight. When I went outside to put my bag in the trunk, the first thing I noticed was a GIANT set of scratches about 6-8" on the rear bumper. How is this possible? Now, I'm just pissed. This can't be buffed out, and is going to require a repaint.



So my options were: 1) refuse delivery or 2) deal with an unknown repair period, without even knowing if a Tesla service center could repair this (might have to go to a body shop). I chose to refuse delivery. The car is back at the factory and I may end up getting a different VIN depending on what is ready first.



The kicker is that the service manager said something to the effect of "someone tried to remove this scratch already." I got the impression that this was a known defect either at the factory or the delivery center and they attempted delivery with it. Not cool.



Not a great experience, but the moral of the story is: if you care about a $55,000 car looking like a $55,000 car, go to your delivery appointment expecting to reject the car, and then be happy when you don't. Take your time to thoroughly inspect the car, with a flashlight, in both indoor & outdoor lights. There is a big difference in what Tesla can do when they own the car vs. when you take possession.



All of the paperwork has been voided, and now waiting for a follow-up this weekend. On the plus side, I did get a loaner Model S.



Hope this info helps someone!



-Dan

Click to expand...