RoboCough Customer Service: Berated Mother of Sick Child

Today I received a message from one of my loyal readers, Tammy regarding RoboCough Customer Service. Tammy went through a nightmare no parent wants to go through. Her child ingested an entire bottle of RoboCough Cough Syrup (Equal to 15 doses) – which is sold on Amazon. The bottle is quite similar in shape to the 5 Hour Energy Shots and does come with child proof cap and a dosage cup, etc and the company was diligent when distributing the free samples in that they required ID to prove age.

My readers were all thrilled to receive 2 free bottles to sample RoboCough Cough Syrup. This was a very generous freebie.

Why I am Upset with RoboCough:

Tammy described the ordeal she and her child went through to me and I felt horrible for her. It is not for me to place blame on anyone. This is not the purpose of this post.

What I find SHOCKING – is the response she received from RoboCough Customer Service. This has to be the absolute WORST customer service response I have ever seen in my life – and I have seen some things! How could they be THAT uncaring? DISGRACEFUL!!! Nowhere do they acknowlede what she or her child has been through. They certainly don’t try in ANY manner to empathize with her.

Keep reading to see what Tammy said to me and what RoboCough Customer Service said to Tammy.

NOTE: RoboCough Cough Syrup contains Dexamethasone. (It is often contained in cough syrup.) It can also contain decongestants, pain relievers, and/or antihistamines. High doses of these mixtures can cause fatal liver injury, cardiovascular effects, and over-sedation.

Tammy’s Letter to Me Describing What Happened:

This is the email I received after my son, admittedly, drank a bottle of their cough syrup because he thought it was a 5 hour energy drink. Stupid? Yes!!!! I even explained to him what it was before hand and he still drank it. I sat in an ER with my son, was transported to a more educated hospital, had my son go through urine tests, blood tests and even an MRI. He wouldn’t tell us what he took. So, accordingly we were referred to family services and a mental health center on the assumption I had either allowed my son to invest a drug or that he had tried to kill himself. Neither of which turned out to be the case! He was scared to tell me what he had done. As a parent, I failed. And I felt like a failure so I contacted the company. I was never treated with respect from the beginning. If you need it, by all means buy it but do not ever try to deal with this company. They take no responsibility and degrade you into believing you have failed your child. Bullies! — Tammy

RoboCough Customer Service’s Response to the Mother of Sick Child

I want to clarify here that Tammy did send me screenshots from RoboCough Customer Service to prove they did in fact actually say this to her:

Tammy, Occasionally we get mentally insane drug addicts like yourself who are lonely an try to start a pen pal relationship with us, but people like you are a complete waste of time. We both know that you have no friends, no job and nothing to do all day but blame everyone else for all of your problems and sit on “free stuff” websites. Since it is clear to me that you are a drug addict, we can no longer ship any of our products to you. You have been flagged, placed on our “do not sell” list, and all of your emails have been marked as spam and blocked, thus there is no reason to contact us again. I hope you are able to find the correct bipolar medication that will provide relief for you, and hopefully your son can move in with his father so that he is properly supervised and out of the abusive home where he lives with you. Try to have a productive life, and remember, all of the bad things that keep happening to you are actually your fault. Once you take responsibility for all of your failures, your life may improve, you may get a job, maybe even make some friends.

My Opinion

My personal opinion on this matter is that even if the company didn’t want to admit any fault, they should have empathized with her and understood why Tammy was so very upset after all she and her child had been through. There was absolutely no reason for this insanely subpar level of customer service to ever occur – no matter how upset Tammy was. She has every right to be upset – she had been through a harrowing ordeal! I did not see her letter to them but in my opinion – its irrelevant – of course she was UPSET!

Did they think she wouldn’t tell other parents or potential customers about it? You know, I don’t even have children and I threw away my samples. I will not be buying their product. RoboCough Customer Service owes Tammy a HUGE public apology, as far as I am concerned. No one should be treated in this manner!

I also personally took GREAT offense that they would offer 10,000 free samples and then refer to people who receive the samples as having “no job and nothing to do all day but blame everyone else for all of your problems and sit on “free stuff” websites.” Actually, I know the stats of my Freebie readers and they are 85% Employed, 10% Retired and 5% are Homemakers.

What are your thoughts? Comment Below!





