THE Department of Home Affairs has been directed to prepare a comprehensive report and strategy on managing the long queues at their offices across the country.

The directive came from Home Affairs minister, Malusi Gigaba, who has been inundated with calls from members of the public regarding time spent at offices for documents like smart ID cards, passports and certificates.

“A comprehensive report and effective strategy on how to deal with this matter swiftly are a high priority as the department remains committed to delivering high quality services to citizens and other clients,” said the department on Tuesday.

Read also: Home Affairs says no cut-off date for green barcoded IDs

Minister Gigaba has appealed to members of the public to exercise patience as this matter is receiving undivided attention.

“The department has made major strides in improving service delivery and is resolved on optimising the limited resources at its disposal to ensure the public is served humanely, professionally and efficiently,” it said.

At Durban’s Umgeni Road branch of Home Affairs, queues of people starting as early as 3am are a daily occurrence.

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