Product Update: Helpy 1.0 is out with tons of new features! View this email in your browser Hi There!



I am super excited to announce that Helpy 1.0 was released today! This release is packed with new features that will help you provide better support to your customers. Helpy is also featured on Product Hunt today, so if you like what we are doing, please head over to http://www.producthunt.com and vote for us!



Here is a quick overview of what you will find when you log in, or sign up for a trial: Team Insights- A new team overview page for admins, that shows you reporting on your team efficiency.







A new team overview page for admins, that shows you reporting on your team efficiency. REST API - You can now access all of your Helpy programmatically. Generate API keys in the settings area.



- You can now access all of your Helpy programmatically. Generate API keys in the settings area. Notifications - Notifications alert you by email when you have received a new ticket. You can then either log in to reply, or reply to the email directly. Great for low volume helpcenters.



- Notifications alert you by email when you have received a new ticket. You can then either log in to reply, or reply to the email directly. Great for low volume helpcenters. Autosuggestions- Now when your users start creating a new discussion with you, they are instantly suggested articles and community posts.



Now when your users start creating a new discussion with you, they are instantly suggested articles and community posts. Better theme customization- You can now customize your color palette, and also add javascript and css through the design panel!







You can now customize your color palette, and also add javascript and css through the design panel! Branded Error pages- Gone are the generic error and page not found messages. Helpy now uses site branding to provide a simple, customized error page.



Gone are the generic error and page not found messages. Helpy now uses site branding to provide a simple, customized error page. Groups- Groups are a new feature that lets you assign agents to functional teams. Incoming tickets can then be assigned to a team for resolution. This helps get the right ticket to the right agent.

As always, you can learn more or sign up for a free 14 day trial at https://helpy.io



Thank you!



Scott Miller

Helpy.io



PS Don't forget to vote for us on Product Hunt on October 25! http://www.producthunt.com