Common questions

What’s Airbnb doing about COVID-19? Get the latest info on our COVID-19 response and resources for guests, including policy updates, travel restrictions, flexible travel options, and more. Learn more

So, what's a host exactly? Hosts are what make Airbnb unique. Behind every stay is a real person who can give you the details you need to check in and feel at home. Learn more

What info do I need to provide when I book? Before booking on Airbnb, we ask everyone who uses Airbnb for a few pieces of information, such as your full name, email address, phone number, and payment details. Learn more

How should I pay for my reservation? Never pay outside of Airbnb. Always book and pay for your reservation directly through Airbnb. That way you’ll be protected by our Payments Terms of Service. Learn more

Do you have any extra tips for traveling safely? There are a few things you can do when booking on Airbnb, such as reading reviews from past reservations, communicating and paying directly through Airbnb, and more. Learn more