Artificial Intelligence has led businesses to rethink their chatbot capabilities. Today, global businesses are investing in AI chatbot integration services to improve their commercial experience and customer interactions. ‘Conversational AI’ is the technologically advanced version of chatbots that uses machine learning and natural language features for intelligent customer engagement.

Let’s explore the contextual use cases of conversational AI in various global industries.

Business Significance of Conversational AI

“We’re moving into an AI-first world” — Sundar Pichai, Google’s CEO

Conversational artificial intelligence enables text and voice-based communications with customers, clients, visitors, and leads. Contrary to hard-coded chatbots, conversational AI software understands human inputs efficiently to provide a more personalized customer experience.

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