We offer a wide variety of plans, our lowest plan features 2 hours of support, the hours in all of our plans are valid for one year from purchase date or until you use all of the included hours. Unlike other companies our plans do not have limits on how many hours or incidences you can use in a month. By purchasing a plan you are moved to the front of the line when you need support. We typically have most support requests closed within the first 24 hours. Our ticket system allows you to submit tickets 24 hours a day, 7 days a week unlike our competitors. Also we support all versions of PrestaShop as well, if you have an older version and need support, no problem. Our developers have worked with PrestaShop for years and we are familiar with all versions.