Professional Profile

Recent Computer Science graduate with exceptional skills as a software developer and customer service provider. Professional experience and acquired education demonstrate a strong desire to serve the customer through all aspects of project management, including research and planning, software development and refinement, and ensuring customer comfort and satisfaction through ongoing IT support and troubleshooting. Seeking a position in Software Development or Information Technology with a company that values professionalism, efficiency, and thoroughness in their employees.

Skills and Abilities

Identifying customer needs and designing proposals

Translating complex concepts and processes to end-users

Knowledge of systems including UNIX, MacOS X, Windows, Active Directory and Group Policy

Programming experience including C/C#/C++, HTML, JavaScript, CSS, Node.JS, PHP, and SQL

Hardware/software installation & troubleshooting

Building computers, software, apps, and websites

Effective verbal and nonverbal communication

Education

Work Experience

Provided prompt support to professors and other university staff for hardware, software, and network-related issues, responding to and resolving ~30 tickets weekly

Used critical thinking and problem-solving skills to troubleshoot issues with computers, printers, hardware, software, and networks, ensuring normal functioning through maintenance, upgrading, and testing

Assisted in multiple campus-wide projects including upgrading computers to Windows 10, and maintaining and upgrading campus smart classrooms during summer sessions

Supported professors through transition to an online campus platform during the coronavirus pandemic, including providing instruction on applications such as Zoom and the Canvas learning management platform

Developed server for international game players using custom coding to create new concept for game play including establishing and managing e-commerce

Created and implemented projects utilizing deadlines and delegating to ensure success

Interacted daily with 500+ customers to provide customer service and sales support

Managed team of 10+ volunteers maintaining and updating the game server

Projects