PerpendicularVincent Sat 01-Feb-20 10:47:18

You need to call them and tell them to complete a change of tenancy, moving the debt to an 'Occupier' account in the name of the previous tenant. They'll then need to trace & chase the previous tenant for payment.



They should then set up a new account in your name. You will need to provide an opening read and proof of your move in date.



You also need to advise that you are pregnant and ask to be added to the Priority Services Register - it gives you far more protection.



You then say that if they don't fix this, you'll complain to the Ombudsman - they won't want this because they have to pay the case fee, and if they are seen to be treating vulnerable customers poorly will have to justify this to OFGEM.



PM me if you need any further help, I work for an energy supplier.