Returns and exchanges

I don't accept returns, exchanges, or cancellations But please contact me if you have any problems with your order. Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

For face masks:

Due to the nature of face mask and current situation with Covid-19 we will be unable to accept any returns or exchanges.



The following allies to other store Items:



While we are sure you are going to love your product, if you are not completely satisfied with any of our products please contact us immediately upon receiving your order to arrange for returns. You will be asked to return the new, unworn product with in 15 business days of receiving your product for a full refund. You will be responsible for return shipping cost.



***Effective immediately (6/19/15): if you are trying to match a certain color you MUST send a swatch of the color you are wanting or you must purchase swatches from the shop. I cannot say this enough. You can NOT depend on your computer or phone screen to assume you know what the color looks like in person. Digital images often vary as compared to the actual image even though we make every attempt to ensure the images we use are representative of the color. You can NOT assume that the color you refer to by any name is the same color that I call by that name. Your version of mint may be a bluish green, while I may think of a paler green actually closer to the plant mint. Absolutely NO refunds or cancellations or returns will be issued based on you not being happy with the color if you insist on purchasing a product without matching using a swatch to determine the actual color of the product as seen in real life, as there is no way to guarantee you will be happy with the color otherwise. If color matching is extremely important to you then you must allow enough time for communication between us and you to ensure you will be happy with the color.***





If you do not contact us within 3 days of receiving your order to report a problem, our transaction is considered complete and fulfilled. If your product is not returned within 15 days of receiving your product our transaction is considered complete and fulfilled.



Non-returnable items:

Custom items, such as those with embroidery, group or necktie set orders, custom-width ties, and orders using a fabric you supply, are not returnable and not refundable.



Large orders:

If you are interested in a large set for your wedding or other occasion, we recommend ordering one item to be sure the fabric and style suit your needs before placing an order for the rest of the set.



Color matching:

When we are matching your color via paint chip or a swatch you send us we will pick from the closest match possible. We currently use 3 different manufactures for our solid cottons and 4 different manufacturers for our solid silks. This variety of manufactures allows us several options for getting an extremely close match to your color. However, if you forgo ordering a swatch and let us pick the closest match for you, your order will not be eligible for a refund. Also, if you forego ordering a swatch and tell us the color you want, your order will not be eligible for a refund.



CANCELATIONS:

We must be notified in writing via Etsy mail or email within 24 hours of your order being placed that you would like to cancel your transaction. Please include your order number if contacting us through our regular email.