In light of the indefinite theme park closures, Disney has halted Annual Passholder Payments for Walt Disney World and Disneyland.

Annual Passholders who were on the monthly payment program, your payments will be halted effective April 5th. Disney will also retroactively refund payments made between March 14th and April 4th. Payments will resume once the theme parks reopen. Here are the full details:

Walt Disney World

If you are an Annual Passholder that has paid in full:

As previously announced, all active Walt Disney World Resort Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks.

As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.

If you are an Annual Passholder on the Monthly Payment Plan:

Effective April 5, 2020, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option.

Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

Disneyland

If you are an Annual Passholder who has paid in full:

As previously announced, all active Disneyland Resort Annual Passholders who have paid for their Passports in full will automatically have their Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.

As an alternative, in lieu of an extension of their Passports, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.

If you are an Annual Passholder who is on the Monthly Payment Plan:

Effective April 5, 2020, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, Passport expiration dates will not be extended and Passports will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Disneyland Resort Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The Passport expiration date will be extended due to the theme park closures to provide additional access opportunities at the end of the Passport term.

The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option.