Mumbai’s Chhatrapati Shivaji International Airport, operated and managed by GVK, and Delhi’s IGI Airport, operated by GMR, have been jointly adjudged the ‘World’s Best Airport’ for customer experience in the 40 mppa (million passengers per annum) category.

This was announced on Tuesday by Airports Council International (ACI). The ACI is a trade association with 1,953 airports from 176 countries among its members.

The award was adjudicated by means of ACI’s Airport Service Quality survey, conducted among millions of passengers.

Passengers were surveyed across international airports for their feedback on 34 key performance indicators.

GVK Reddy, Founder and Chairman, GVK, said: “In 2007, when we had taken over the complete operations of the airport, the ASQ score was 3.53 and in ten years we have got it to hover around 4.99 out of a maximum 5. It is a testimony to the quality service provided in 2017 to over 46 million travellers by the 30,000-odd airport community members.”

Srinivas Bommidala, Chairman-Airports, GMR Group in a statement said, “This is a recognition of the collaborative work of all stakeholders in IGIA. ”

Hyderabad wins, too

The Rajiv Gandhi International Airport in Hyderabad, which is run by the GMR Group, won the customer experience award in the 5-15 mppa category.

The 10-year-old airport has clinched the award for the fourth time and has always remained among the top three airports.