The first thing you need to know is that if you ordered physical goods and they do not arrive within the timeframe promised (and if a tracking number was provided it doesn't show in transit) the merchant is required to refund you.



Based on Fonus promise of "order now and receive your sim within 30 days" anyone who ordered before Dec, 4 2019 should be eligible for a refund.



You should first contact the merchant via any mean that is provided in your order confirmation or their website contact section to request a refund.



You do not need to run after the business on social media or chat apps



If the merchant doesn't respond or denies you the refund you should contact your credit card company to file a chargeback or dispute.



You'll have to send them copies of your order details as well as the shipping time that was promised.



They will reach out to the merchant with an option to either accept the dispute or offer a rebuttal.



If the merchant offers a rebuttal you still have the right and chance to challenge it, don't be lazy pick up the phone and talk to a human being at the dispute department and explain your situation again.



You can also ask them to put the merchant on a three way line with you so that they can listen in on the conversation.

