As I mention in my recent interview with Robert ‘The Duke’ Fedoruk (9:46), I truly believe that the highest calling of mankind is to learn, and then to teach.

I’m far from the only person in the ServiceNow developer community who feels this way! This fact is obviated by the incredible community of new and seasoned administrators, developers, and architects who are constantly trawling the community and just looking for ways that they can contribute.

That said, if you’ve spent much time in the community, you may have noticed that some questions go completely un-answered, while some elicit dozens of responses within the first hour; and some that receive dozens of responses, are mostly comprised of questions with no real answers.

This article aims to help explain why that is, and to help you ask better questions, more clearly, and get accurate help effectively. If you read this article carefully, you should come away with an understanding of:

What leg-work you’re expected to do, before asking a question

What information you need to provide in your question, in order for us to help

How to format your question so that it’s easy to read and understand

Some tips for phrasing your question in a way that makes it clear what you’re trying to do

If you see someone posting a question which doesn’t follow the guidelines mentioned in the Guide to Getting Help section of this article, link them to this article (gettinghelp.snc.guru) and tell them which rule they’ve violated!