It says the soft launch is going well so far

The insurance agency is asking people to be patient as it switches programs

VANCOUVER (NEWS 1130) — A computer system upgrade at ICBC is being tested and you’re being asked for a little extra patience if you’re renewing your insurance in the next while.

The insurance corporation calls it the biggest implementation in its history and possible one of the biggest switches attempted in Canada. They’re undergoing a soft launch now, testing the new program on one of the products ICBC sells.

Vice-President of Insurance and Driver Licencing Nicolas Jimenez says the launch is going well, but you may notice processing could take longer in some cases.

“I think we’ve done pretty well in the first couple days. We’ve processed over 15,000 transactions, which again, is a measure of success and that the system is holding up. That said, we know it’s going to take time for brokers to get to use this new system. Brokers have been using the current technology for over 30 years. It only stands to reason it will take them a little bit of time to adapt and get comfortable with the new system.”

The new system will fully launch August 21st if testing continues to go smoothly.