“Oh my [expletive] God. Oh my God. Get me the [expletive] out of here.” “There were people literally burning in their cars, abandoning their vehicles, dying on the road. It was just utter — it was just utter panic.” “This is not the new normal. This is the new abnormal. And this new abnormal will continue, certainly in the next 10 to 15 to 20 years.”