Now I've been trying to get in contact with HTC Support for 1-2 weeks. I've send about 5 emails using the page here: https://www.htcvive.com/us/support/contactus/ because every time that I go, live chat is unavailable. I haven't received a single response from HTC through email.Today, I finally managed to get a person on live chat - "Ben" - and he was very helpful and we spent about an hour troubleshooting and tried copying the firmware from the working base station to the non-working one. He finally said that I would need to RMA it. He took all of my information and the S/N of the base station. Then asked to confirm my name, number, and email address. I told him that it was all correct and asked him if he needed anything else. Then after not hearing from him for a while, the chat disconnected due to inactivity. I have not received an email or anything about it.Additionally, they were going to make me pay for shipping, which I think is ridiculous since it hasn't been working since I received it.I'm at my wit's end