RE: eBay Money Back Guarantee policy SR# 1-252150070262



Hello,



Thank you for contacting eBay. I am sorry to know that you did not receive your full refund for the item that you did not receive. I am happy to help you with this.



I checked your account and I see here that you are fully refunded with this amount GBP 14.77 which is GEL 54.3202. I assure you that you are refunded for the said amount that was charged from you.



Now, since you have said that you did not receive the full amount, this has something to do with PayPal. This is because payments and refunds here on eBay are all processed through PayPal. This means, that regardless if you paid with a credit card, your payment will still be processed through PayPal. This is because PayPal, is our transaction processor.



Now, when it comes to payment using a credit card for purchases or services from an issuing bank not located in the same country as the merchant's processing account, you will then be charged for a currency conversion fee or a cross border fee. This is actually not just a fee implemented by PayPal but by all credit card transaction processors for any transaction that involves a foreign bank.



To learn more about this fee, please visit this link:

https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees



You may also contact PayPal, to know more about this fee and how it is calculated.

To contact PayPal, just go to: https://www.paypal.com/au/smarthelp/contact-us

Or you can contact PayPal by phone: Call 1-402-935-2050 or 1-888-221-1161. PayPal Spanish line: 1-888-914-8072

4:00 AM PT - 10:00 PM PT, Monday through Friday.

6:00 AM PT - 8:00 PM PT, Saturday and Sunday



It is my pleasure to assist you today. Rest assured that contacting PayPal is helpful for you to know on why you did not receive a full refund even if I see here that you are fully refunded.



Have a great day! Take care always and have a good heath!



Thank you for choosing eBay. We value your business.



Kind Regards,



Redina O.

eBay Customer Service