Sending text messages is probably the most common way of our communication in 2017. We constantly chat during commute, in the school, at work or at home lying on the coach. According to a study, Messenger and Whatsapp processes more then 60 billion messages every single day.

The Challenge

The importance of sending messages on mobile devices was the reason why I decided to participate in the UpLabs Chat Challenge. The brief of the challenge was to create a chat interaction flow for an app or website, with the following points in mind:

the interface has to break to rules of the conventional boring chatting interfaces

users must be able to attach files seamlessly without affecting the ongoing chat

users should able to shift easily between several chats

it has to be unique, also it has to solve the UX problems we are facing in the today world

Defining the Key Pain Points

Since I’m one of the Y generation folks, I’m pretty much glued to my phone all day long. While it has many disadvantages, it also allows me to have a deeper understanding of UX problems, which are not obvious when we text on our phones.

You must be familiar with the feeling when your chat partner asks more than one question right after another, so you always have to address in your reply which question you are answering at the moment. This slows down the chatting process and it also gives opportunity for big misunderstandings.