The team has to take ownership! That’s what they all say. And they don’t understand, why the team doesn’t. They take ownership themselves. And they told the team to do the same. Yet, it’s not happening. We probably need a new team, this one is useless…

I personally witnessed a gazillion cases like this. People are concerned that software developers don’t deliver high quality or employees don’t keep the kitchen clean. And everything in between. When you think about it, you can probably come up with similar examples from your reality.

But what to do? The underlying concern regarding other people’s behavior is very reasonable. More often than not we judge behavior without thinking about the motives behind them. We forget to look into the underlying reasons for behavior. That’s what humans tend to do, see the ‘what’ and not the ‘why’.