Updated 4/2/15, 8:15 AM CT

We are aware that some players are having difficulty transferring their Badass Rank and / or character customizations from their previous gen characters.

An update for Borderlands: The Handsome Collection on Xbox One is now live that allows users to successfully transfer Badass Ranks and customizations from their prior-gen save files.

After updating, users will be able to transfer the Badass Ranks and Customizations associated with their accounts to Borderlands: The Handsome Collection by re-download a game save using the "Cloud Save" feature in the Borderlands: The Handsome Collection Main Menu. Visit the Cross/Cloud Save Knowledge Base Article for information on this feature.

Once this update is installed, players will be able to restore their Badass Rank and customizations while maintaining their current mission progress per the below:

If the Badass Rank from your uploaded previous-gen character save is higher than your current Handsome Collection Badass Rank, your Badass Rank will be overwritten with the higher value.

Customizations from your previous-gen character save will be added to your Handsome Collection account profile.

Any mission progress you made prior to the update can be saved by selecting "Save As New" instead of "Overwrite" when re-downloading your save post-update.

To be automatically notified via e-mail once more information is available, please log in to your Gearbox Software Support account and click "subscribe" in the box above this article.

If you have any questions about this, please submit a support ticket at http://support.gearboxsoftware.com.