Failed to communicate about the status of move, delivered items late and damaged, failed to redress delivery issues and was rude and unprofessional. MoveOn moving picked up our items in ************* on 2/10/20 and my wife and I indicated we could take delivery the next day. The order number was ******** and we were originally quoted about $3300 for the move. There were several items not included in the original estimate, so the price was increased to roughly $3900 on the day of the move. The broker we used assured us our items would be delivered within 5-7 days although we knew the contract allowed for.14 business days. We had not heard anything by 2/17 so reached out to moveOn's dispatch line. After not getting an answer, we called the sales line and were told they were still waiting to hear from the dispatcher and were catching up from the weekend but that they would call us back once they had an update. They never called back. We got the same information on 2/24 when we, again, called the sales line because no one answered on the dispatch line specifically meant to provide delivery updates. We contacted the broker, **********, on 2/24 and were told our items were still in a storage facility in ********* and would be placed on a rush so they could arrive by the end of the week. They did not arrive and we did not get any additional updates despite additional calls and emails to Moveon throughout the week. Throughout the first 3 weeks of the move process (so the entire 14 business days of the contract), we could not get anyone at MoveOn to provide updates because the phone was rarely answered, and when people did answer they always claimed to be in a different department with no manager or updates available. During multiple conversations, staff refused to put us in touch with a manager, refused to give us direct contact information or names for supervisors, used foul language, and hung up on us. We were unable to get any updates about the status of our move prior to the expiration of our delivery window and staff even refused to confirm they were outside the delivery window because they claimed not to have access to a calendar. Multiple emails to their general email went unaddressed and one employee claimed that there were no other email addresses where we could send information or questions because everyone shared the main email address and did not have individualized emails. This was an outright lie, as we eventually received a direct email for Cathy ******, who claimed to be the manager. It also appeared that they were actively screening calls because one employee knew who we were and the status of our case without us identifying ourselves or providing a job number. Our items were finally delivered on 3/4/20, which was outside the delivery window. Our items did not even leave ********* until 14 business days had passed. Two bed frames were damaged, a grill was bent, a dresser was scratched, a mirror frame was broken, an end table was damaged, and the hardware for one of our beds was lost. The moving crew left without reassembling either of our beds or two dressers and left our garage full of their trash. When we called to tell MoveOn that the movers had left without reassembling our furniture, the manager, Cathy ******, stated this was unacceptable and she called the movers to see if they could come back and fix the issue. She called back later that day to state that the movers could not come back and we would have to find a handyman to fix the issue at their expense. When we stated that it should be on them to arrange a handyman because their movers had created the problem, they did a ****** search sent us a list, leaving us to do the rest. We sent Cathy an email on 3/6 with a quote from on of the handymen on their list and did not receive a call or email back. As of this date, 3/12/20, no one has responded to daily emails, phone calls or voicemails to update us on the status of our claim or the handyman issue.