JACKSONVILLE, Fla. -- Jacksonville Jaguars owner Shad Khan is just as frustrated as his fan base over the franchise’s lack of victories over the past five seasons.

That became pretty clear during the early part of the Jaguars’ annual state of the franchise address on Wednesday when he opened his remarks by saying the changes he’s made over the past three months will hopefully begin to bear results.

"I do want to be clear that I remain extremely unsatisfied with our performance of last year [3-13] and our disappointment predates the 2016 season,” Khan said. “That’s why you see Tom Coughlin here and Doug Marrone is our head coach. I hope you share in my optimism, but no one is fonder of saying that actions speak louder than words, so I will just ask you to judge us by our actions and our results, and in the season ahead and beyond.

"And I do want to thank you especially for your patience and your support here over the last five years."

Since Khan purchased the team at the end of the 2011 season, the Jaguars have posted the worst record in the NFL (17-63) -- three games worse than the Cleveland Browns -- and won more than four games in a season just once (5-11 in 2015). They’ve been outscored by a league-worst 708 points, have allowed the most points, have the second-worst turnover differential, and have gained the second-fewest yards.

Khan fired Mike Mularkey after one season and a franchise-worst 2-14 record in 2012 and hired Dave Caldwell as general manager, who in turn hired Gus Bradley as head coach. Bradley went 14-48 before Khan fired him following the Jaguars’ 21-20 loss at Houston on Dec. 18.

Less than a month later, Khan brought Coughlin on board as the team’s executive vice president of football operations and gave him final say. He also hired Marrone, who had been the Jaguars’ offensive line coach for the past two seasons and served as the interim coach for the final two games of the 2016 season, as Bradley’s replacement. He gave Coughlin, Marrone and Caldwell -- who lost some power in the restructuring -- three-year contracts.

He wants that trio to turn around the fortunes of a franchise that hasn’t made the playoffs or had a winning record since 2007, hasn’t won more than five games in a season since 2010, and has lost 11 or more games in each of the last six seasons.

"Most of my life it’s like, I’m going to roll up my sleeves and I’m going to do it myself," Khan said. "Unfortunately, you can’t do that with football. I think we put everything in place and I’m really, really excited with Tom and Doug and Dave to really have more football IQ in the building, so to speak, and we want to add more brainpower from that viewpoint, which can figure out, evaluate the players, the schemes, to help us win.

"So it is, to me, what I can do is keep trying and adding more resources till we have a breakthrough."

Khan has already poured in a significant amount of resources. In addition to spending $76 million of his own money to help with renovations to the city-owned stadium and surrounding area (including splitting the cost of a $90 million project with the city to add an indoor practice facility and amphitheater outside EverBank Field’s south end zone), Khan has spent $204 million on guaranteed contracts in free agency.

That includes the richest contract in team history, which he gave to defensive tackle Malik Jackson last year: $86.1 million over six years with $42 million guaranteed. With free agency beginning Thursday at 4 p.m. ET, Khan is going to shell out big money again with the Jaguars expected to pursue cornerback A.J. Bouye, guard Kevin Zeitler, and defensive end Calais Campbell, among others.

"I’m always excited [about free agency]," Khan said. "I think the only caveat I would have is hopefully they will deliver [more victories]."

In that, he’s no different than the rest of the team’s fan base.