Article content continued

LEVY: DAMAGE CONTROL 101

The subject of TCHC CEO Kathy Milsom’s e-mail to staff Monday afternoon — the second in less than a week — was the “Toronto Sunarticle regarding (the) change management contract.”

In it, Milsom, who has been in the top job of this dysfunctional agency for just over a year, contends that the organization takes “transparency and accountability very seriously.”

In what would appear to be serious damage control mode, she states that all contracts they enter into — including the $1.3-million contract with Orchango — “undergo rigorous evaluation.”

She contends that Orchango, a leader in supporting culture shifts, successfully competed against six other firms through the public RFP process and was engaged to provide services over three years.

“Making our company truly tenant-centric and responsive is a goal we will continue to pursue,” she writes.

Photo by Ernest Doroszuk / Ernest Doroszuk/Toronto Sun/Postmedia

“I want to thank you for the work each of you do as we strive to deliver better housing and services to tenants.”

She closes by inviting staff to contact her with any questions or concerns.

Hopefully those who take Milsom up on her offer will have better success than me.

In the past week, I’ve contacted Milsom at least a half a dozen times, if not more.

Not once did she respond to my requests for comment.

In fact, all information about this $1.3-million contract was filtered through TCHC spokesman Bruce Malloch — and that information was vague and very selectively doled out at best.