Changpeng Zhao. Source: A video screenshot

After a week filled with a variety of technical glitches and performance issues on Binance, CEO Changpeng (“CZ”) Zhao has come out with an update to users where he invites affected traders to follow up with the exchange while admitting that more issues may arise in the future.

In the “Performance Incident Report,” published on Binance’s blog, the CEO admitted that it had been “a tough week” for both his user and engineers, and that the exchange had experienced “a number of performance issues, which negatively impacted the accessibility of our platform.”

According to CZ, the main reason for the problems is that there are “a lot more users” active in the crypto market now, compared to the other times when bitcoin was over USD 10,000 in 2017/2018 and 2019. Although this is a sign of a “strong recovery” for the crypto market, the CEO also recognized that it “puts on significant load” for the exchange’s systems.

“I won’t be able to guarantee all smooth sailing from here,” he further said, while adding “We are bound to run into issues in the future as well, and we are confident we will solve them quickly.”

Interestingly, however, the CEO also hinted that the door might be open for discussions over some kind of a compensation for certain users, saying: “If you feel you were unfairly affected by the issues that recently occurred on Binance.com, please submit a support ticket here in as much detail as possible and the team will review it ASAP.”

@METElmo Welcome to life son — The Notorious BNB (@TheNotoriousBNB)

Judging from trading volumes reported by Binance, a dip can be seen from February 13 until February 18, with the daily volume decreasing from USD 3.28 billion to USD 2.49 billion.

Trading volume on Binance:

Source: coinpaprika.com

As reported, Binance is not the only crypto firm experiencing difficulties with a higher number of users. In addition, hardware wallet maker Ledger is also struggling to keep up with the rapidly increasing interest in crypto, saying users should expect longer wait times for their support tickets due to “a strong increase of requests at the Ledger Support team.”

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