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Universal Devices Inc. is making home automation products as commonplace and affordable as phones, cable/DSL modems, and set-top boxes. The UDI Wiki is the central place for help with our products so please have a look around. With this site being a collaborative effort by UDI and its user base, we need your help! If you're interested in helping the Wiki please register for an an account.

Instructional Videos

Downloadable Documentation

Quick Start Guides

Installing the Admin Console Icon on Your Desktop

It's always best to use the Admin Console application which is browser independent. To do this:

Clear your java cache Use the ISY Launcher to launch the Admin Console. This should put an icon on your desktop once you run the downloaded start.jnlp file.

MAC Users:

If you are using either Safari or Firefox, you can get to the download folder, please click on the button with a Down Arrow icon at the top right section of the screen and then right mouse click on start.jnlp and then choose Open. You will be prompted with a security warning dialog. Click Open.

If this does not install the icon on your desktop, please click on the button with a Down Arrow icon at the top right section of the screen and then click on start.jnlp (inside the download folder).

Safari Users: If you do not see the Down Arrow button at the top right, please follow the instructions here to get the download button back on your Safari.

If you do see the button at the top right, please follow the instructions here to get the download button back on your Safari. If you are prompted be prompted with a dialog warning you that you cannot open this application:

Go to System Preferences | Security & Privacy | General Click on the open anyway button at the bottom

ISY994 Series

Web Interface

Browser based interface - Supported on all mobile devices

Z-Wave Quick Start Guide

ISY Cookbook

ISY994i Cookbook - Comprehensive Guide for Anything ISY including example programs

Complete and Comprehensive User Guides

Network Security

ISY994i Series Network Security Configuration Guide (PDF) (MS Word)

Certificate Authorities (Root) CACerts.zip

Smart Grid-ISY994 ZS Series

ISY994 ZS Series (INSTEON/Smart Grid) Quick Start Guide (PDF) (MS Word)

OpenADR

ISY994 Series OpenADR 2.0(a)/(b) Quick Setup Guide

(PDF) (MS Word)

ISY994 Series OpenADR 2.0(a)/(b) EPRI VTN Configuration Guide

(PDF) (MS Word) Video Tutorial

EM3 OpenADR 2.0(a)/(b) Configuration Guide

(PDF) (MS Word)

Installing New OpenADR Client Certificate

IMPORTANT To request a production OpenADR certificate, please contact our sales department. Once you receive the certificate, store it in a safe place

Open the Dashboard Click on the Wrench button at the top right and then click on the Network button Click on Client Certificate Click on No (this will create a new keystore) Enter the password for the certificate which is provided to you by UD along with the certificate itself Click on Import Cert and point to the certificate file that was sent to you by UD Enter the same password as 5 Click on No when you are prompted to import other intermediate certs Click on Yes to reboot

Energy Monitoring/ISY994 Z Series

ISY994i Z Series Energy Monitoring Configuration Guide (PDF) (MS Word)

Online Documentation

Z-Wave Plus™ for ISY-994 Series

Everything there is to know about Polisy and how to use it

Menus, Toolbar, and Panels

Special devices, scenes, programming, and more. Click on the link above for all topics. More important ones are listed here

IP Network, Web, and Email Notifications

The default Web Interface that can be used with any browser.

Customizable web interface for your ISY.

Protocols

Z-Wave

X10 support information and examples

Configuration and usage of IR commands with your ISY /IR Series

Framework

Use substitution variables in emails and network resources

Legacy 26/99

Getting started tasks

Computer Configuration - Configuring a computer to interface with the ISY.

Add-On/Optional Modules for the ISY-994i

Instructions for Purchase/Activation/Deactivation

Make sure your ISY is registered Get your UUID from Admin Console Help | About Go to your account page. If you don’t have an account, you MUST create one Click on the My Products tab Choose the model number from the list Enter the UUID (from #1) in 0021b9xxyyzz format (i.e. remove the uuid: prefix and all the colons) in the Serial number field Enter the date of purchase (does not have to be accurate) Click the Add button

From the list of your ISYs, pick the one you wish to purchase/activate/deactivate modules and then click on the Modules button

ISY Portal: Integration with Amazon Echo/Google Home/IFTTT

Subscription Based $23.00/First Two Years $12.00/Year thereafter



ISY Portal enables you to remotely connect to ISY without the need for port forwarding. The subscription is for 2 years and includes:

Amazon Echo Integration

IFTTT integration

Network Module ( Requires firmware/UI version 4.4.3+ ). Optionally, if you already have the Network Module, you can send your UUID (Help | About) to support@universal-devices.com and request for: 1 year extension of your ISY Portal Subscription if the Network Module was purchased within 2 years of ISY Portal Module purchase 2 year extension of your ISY Portal Subscription if the Network Module was purchased within 1 year of ISY Portal Module purchase 4 year extension or refund if the Network Module was purchased within 30 days of ISY Portal Module purchase Please Note that your request will cause the Network Module to be Uninstalled and not accessible after the expiration of the ISY Portal Subscription

). Optionally, if you already have the Network Module, you can send your UUID (Help | About) to support@universal-devices.com and request for:

ISY Portal Google Assistant Integration

Please peruse this link for detailed instructions of setting up Google Assistant to work with ISY Portal

Networking

$49.00 Flat Fee

Or $0.00 - Included with ISY Portal with Firmware versions 4.4.3+

Climate

Please use ISY Portal which gives a few options for climate service providers.





A10/X10

$9.00 Flat Fee

Enhanced A10/X10

ELK Security

Electricity

$49.00 Flat Fee

Electricity

Upgrade to IR

$45.00 Flat Fee + Shipping

Order IR Input Module, when received : Open ISY's enclosure Take the ISY board out Plugin the IR Module on the front of the board Once everything is put back together and ISY is rebooted, go to Admin Console / Help / Purchase Modules and choose Upgrade to IR

Troubleshooting

ISY Launcher cannot find ISY

Make certain that you are using ISY Launcher. This is a MUST

If you have VPN software running, Admin Console cannot search for ISY on your computer. Please disable the VPN, find ISY's IP address and then click the Add button and enter it manually

Make certain that, after reboot, the pattern of lights is as described here

If you have recently changed your modem/router, please follow these instructions

If you have any firewall software, make sure it's configured properly

If all the above have been checked, it's almost a guarantee that that your ISY is not on the same network as your computer. Perhaps at some point you might have configured ISY with a static IP address. Or, that your WiFi network is not connected to the wired network.

Front Panel LEDs/Lights

Boot up sequence: Power, RX&TX, momentary blink of Memory/RX and TX, and then Power only



Only Power Light Is On: Most probably power supply related. You can try any power supply that outputs anywhere between 5 volt and 30 volts, center positive , 2mm barrel connector



Error light and Memory light blinking simultaneously: ISY is not able to get on the network.Please ensure: The Network jack on the back of ISY is connected to your router The lights on the Network jack have one steady on and the other one blinking. If not, check cable and connectivity to the router Your router provides DHCP There are no other devices on the network with the same IP address (IP Conflict) If you have configured your ISY to use DHCP, then you will have to search your network for devices that might be in the same DHCP range as your router is providing If you have configured your ISY with a static IP address, and as long as you have a good backup , you can Factory Reset your ISY and then restore a good backup (File | Restore ISY). Once prompted to change the network settings, choose No

ISY is not able to get on the network.Please ensure:

Only Error light blinking: ISY cannot communicate with the SD Card. Please ensure: The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult Replacing/Formatting SD Card

ISY cannot communicate with the SD Card. Please ensure:

Changed ISP/Router - Can no longer access ISY

Make sure you have a good backup

Factory Reset your ISY

Log back into the Admin Console using https://isy.universal-devices.com/start.jnlp (icon on your desktop)

Click on File | Restore ISY

Point to your good backup

Important At the end of the process, you will be prompted to change your existing network settings (DHCP) with the one in the backup. Choose No

At the end of the process, you will be prompted to change your existing network settings (DHCP) with the one in the backup. Choose ISY reboots and it will be on DHCP

You can change ISY's network configuration again by going to Admin Console | Configuration | Network

There are two other more techy alternatives but there are no guaranteed that they will work especially if the SD Card or the PLM are really old: Method 1 Reboot ISY with a different SD Card Factory reset ISY (this puts ISY back to DHCP mode) Put the original SD card back If this works, BACKUP immediately and reboot Method 2 If you are familiar with putty, and serial connections, connect a mini USB cable to the monitor port on ISY and the other end to your computer. You may need these drivers. The serial connection parameters are 115200, 8, 1, None. If you don't know the password, you may have to reset first. Once logged in through the terminal, type CT at the prompt followed by the Return button. For IP address, enter 0. This reverts your network settings to DHCP.



DNS Error

The most likely error is due to ISY having a static IP address and the router blocking DNS from IPs not generated by DHCP server. If you have configured ISY with a static IP address, please consider

Reverting to DHCP, Or

Use 8.8.4.4 for the DNS server

In case of using DHCP, you may consider using DHCP Reservation in the router such that ISY is always given the same IP address.

If you have port forwarding rules in your router to ISY, please make sure that only TCP is forwarded (NOT UDP or both).

If you are using DDWRT, PFSense, or any other home grown routers, then please note that DNSMasq will not work.





ISY Cannot Access the Internet

If the problem is DNS related, please see DNS Error

If you have any Parental Control or Mac Address Filtering in your router, please make sure ISY is not listed under blocked machines

If you have any port forwarding rules in the router that points to ISY, please remove them

If you see File | Disable Internet Access in the Admin Console, please click it

ISY Cannot Communicate with ISY Portal

Make sure you go through ISY Cannot Access the Internet guidelines

Make sure your HTTPS Client Security Settings are set to TLS 1.2 and Strength of All and Verify is Unchecked by following Network Security Configuration guidelines

MAC OSX

Clicking on Purchase Module does not do anything

You are probably using Safari. What you need to do is to use ISY Admin Console application the instructions for which you will find here

Cannot enter userid/password in the Authenticate dialog

If you have Yosemite and Java 1.8.40, please: Go to System Preferences | Java Click on the Java tab Enter -Xdebug for Runtime Parameters



Admin Console icon does not appear on the desktop

Close all your browsers

Go to System Preferences | Java to get to Java Control Panel

Click on Delete Files and make sure you check Applications

Click on the Settings Button

Make sure Keep temporary files on my computer is checked

is checked Copy the directory under Location

Open up Finder and delete the above directory under Location

and delete the above directory under Close Java Control Panel

Open a browser and retry the Admin Console (JNLP) URL

ISY Finder does not find ISY

Open a terminal window

Type hostname on the command line and copy the results to the clipboard

Open /private/etc/hosts and make sure you have right below the first 127.0.0.1 listing:

127.0.0.1 whatever-hostname-you-copied-in-step2

Admin Console Hangs

If you have any of the following modules on your MAC (under System Preferences | Privacy/Security | Accessibility), you may experience Admin Console hang when editing text fields. This is especially the case when you try copy/paste: BetterTouch App Text Expander App PopClip App Moom Appp

Usually disabling these modules will fix the issue. For more information please checkout: http://stackoverflow.com/questions/20116958/java-apps-freeze-mac-os-10-9

Java applications are blocked by your security settings

Close all your browsers

Go to System Preferences | Java to get to Java Control Panel

Click on Delete Files and make sure you check Applications

Click on the Settings Button

Make sure Keep temporary files on my computer is checked

is checked Click on the Security tab on the top

on the top Click on Restore Security Prompts and then click on Restore All button on the ensuing dialog

and then click on button on the ensuing dialog Click on the Edit Site List

Click on the Add button

button Enter https://isy.universal-devices.com followed by hitting the Return key on the keyboard. Accept the warning

followed by hitting the Return key on the keyboard. Accept the warning Click on the OK button

Resource cannot be downloaded (admin.jnlp)

99.9% of the cases, this is due to the installation of the following software:

Relevant Knowledge

Qustodio





Admin Console is very slow or hangs

If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).

Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following: -Xmx512m

Press Ok to close the window, then Press Apply to save the changes





admin.jnlp does not start the Admin Console

If Java is indeed installed, the reason is that .jnlp file association is broken (it has to point to javaws.exe). Search for javaws.exe in the computer. Right mouse click and select "Open with" and point to "javaws.exe" to fix the .jnlp file association.

Fonts too Small

Make sure your Admin Console/UI version is 4.6.2 (or above) using Help | About

If not,Install the latest UI

On the Admin Console click on File | Themes | Font size and choose an appropriate font size

If the font is still too small (especially on 4K monitors/Surface Computers), and for Windows only: Right mouse click on Admin Console icon on your desktop Select Properties from the menu Click on the Compatibility tab Check Run the program in compatibility mode for checkbox Choose Window Vista (Service Pack 2) or Windows 7 Choose Override high DPI settings Choose Scaling performed by "System" Click on the Apply button



Using Java 9 In case you are Ok with installing Java 9:

Uninstall Java 8

Install Java 9 JRE from (make sure you download the correct version for your OS)

Reinstall Admin Console

You can also find this information in our forum.

Userid/Password dialog keeps popping up

This is usually related to firewall software on your computer. Two solutions:

Use https (instead of http) to connect to your ISY

Configure Your Firewall Software

Admin Console Closes Automatically

This is usually related to firewall software on your computer and especially with AVAST or AVG (including MAC). Two solutions:

Use https (instead of http) to connect to your ISY

Configure Your Firewall Software

Admin Console Minimized/Invisible and Cannot be Restored

This is usually related Admin Console state files not being updated properly and especially in case of multi monitors. All you need to do is to find the following files in Java temp directory (on Windows: c:\Users\[Username]\AppData\Local\Temp) and delete them. Or, you can simply search the computer for udi_*.* file patterns:

udi_tree.state

udi_frame.state

udi_pgm.state

udi_finder.state

udi_launcher.state

INSTEON

Z-Wave

Error Codes

Migration

Migrating to Your ISY994i - Upgrading from ISY-26/99i to 994i





Misc

Firmware Releases

Third Party

Developers

Legacy ISYs





Support

UDI Support - Contact information for support

- UDI Forum - Support provided by UDI Staff and Users





Reviews





Home Automation Info

New to home automation? Check out: