Rückgaben und Umtausch – Details

***Baubles & Barnacles will not issue returns/exchanges/refunds for damage that is not reported immediately upon receipt.***



It is the buyer's responsibility to read the listings and our shop policies carefully prior to purchase. In summary, purchases are at the buyer's discretion and cannot be returned/refunded for reasons such as, "it isn't what I expected". Please do not leave negative reviews without having carefully read these policies and the listing you purchase, as we do our very best to be helpful and provide accurate descriptions :) We are happy to answer any questions you may have prior to purchase via Etsy Conversations and typically reply within minutes.



Exchanges must requested within 3 days of receipt to undamaged items, in their original condition and packaging. Exchanges must be shipped back to us within 7 days (we recommend USPS with a tracking number). All associated shipping costs, including for the exchanged item to be sent back to you, will be at the buyers expense. Please message us for a link to purchase exchange shipping.



Baubles & Barnacles is not responsible for any items lost or damaged in the mail and cannot provide any exchanges, refunds, credits, etc. if USPS does not deliver the package to you, damages your package, or does not deliver within the shipping timeframe purchased. We recommend reaching out to https://faq.usps.com/s/article/USPS-Tracking-The-Basics for more information on how the post office can help.



Please understand, because the nature of our shop centers around an at-home "pick a pearl" experience, we cannot accept returns/exchanges/refunds on our oysters/pearls. Since we offer genuine cultured pearls (rather than fake pearls, wish pearls, shell pearls, etc.), the colors/roundness may differ somewhat, but will always be beautiful and unique. If you prefer the most well-matched pearl color when ordering earring kits, we recommend choosing white.



Should you order an item other than oysters from our shop, and the item itself it is received damaged, please immediately send us a message & picture so we can rectify the problem. All damaged items MUST be reported IMMEDIATELY upon receipt. We will verify the damage is eligible for exchange, based on the condition of the piece AND that it was reported immediately. When appropriate and possible, we will either fix the item or exchange the item for the same/similar selection. Refunds may be issued at our discretion when a suitable exchange cannot be made. Any exchanges must be shipped within 7 days of confirmation of exchange and shipped at the buyer's expense. We recommend shipping in original packaging and with a tracking number. Baubles & Barnacles is not responsible for any returned items lost or damaged in the mail and cannot honor any exchanges/refunds, etc. if we do not receive the package.



Please note that customer preferences are NOT considered damage and are NOT covered under this exchange policy (e.g. darker antiquing than preferred, minor/normal scratches in acrylic surface, weight or size of the item, color tone of the finish, tarnishing from wear/care, smoothness of acrylic, etc.). All items are shown with 7-10 pictures and include extremely detailed descriptions. We are happy to answer any questions you may have prior to purchase via Etsy Conversations and typically reply within minutes. Purchases are at the buyer's discretion and cannot be returned for reasons such as "it isn't what I expected".



The acrylic in our terrariums is heat sealed, as well as glued in place with a special adhesive and checked for security immediately prior to shipping. This provides a very strong bond which cannot be displaced during shipping; however, applying pressure to the acrylic to close your terrarium may dislodge it. (Don't forget to read the instructions on how to open and close your terrarium included in your order confirmation email and watch this short video showing you how: https://youtu.be/3WPZtKL82xs.) Terrariums where the acrylic was accidentally dislodged may be eligible for a free repair (shipping at buyer's expense), but not a refund or exchange. Please review the listing you purchased for details and exclusions.





Please note:



Glass terrariums are not currently sold in our shop. However, those previously purchased are not recommended for wear during activities that may cause them to break, including when they may come into contact with objects (eg. furniture) that could cause their breakage. They are also not recommended for wear by or around minors.



Pearl cage latches have the potential to become caught on fabrics, seat belts, things being carried, torso-height objects, etc., which also may affect the pearl cage's security and cause the latch to open/items to be lost.



ALWAYS check item security before and during wear and take the appropriate precautions to safeguard your items. If chain length is a concern, we are happy to shorten your chain at the time of purchase!



To increase item security in latched pearl cages, a small amount of clear nail polish can help. If the latch closure were to become loose (may be more likely to occur if a cage is opened and closed repeatedly), a pair of jewelry pliers can be used to tighten the closure. We recommend covering the metal with a thin cloth before using the pliers to protect against scratches.



If you are purchasing a stainless steel and acrylic terrarium, don't forget to read the instructions on how to open and close your terrarium (included in your order confirmation email) and watch this short video showing you how: https://youtu.be/3WPZtKL82xs. It's super easy, but there's definitely a "right" way to do it. Just copy and paste the link into your browser or you can watch it in the "About" section of our Etsy shop.



Please note: we will not replace the acrylic in your terrarium should it break completely. While stronger than glass, acrylic is delicate and should be treated with care.



Baubles & Barnacles is not responsible for broken glass or acrylic terrariums, damaged pearl cages, tarnished jewelry or pearls, lost items/pearls, etc. and is unable to offer replacements or refunds for negligence. The wearer assumes all responsibility for the security of their belongings, care of their jewelry pieces, careful assembly of jewelry findings, as well as their personal safety.



Please direct all questions or concerns to us via Conversations within Etsy.