Vodafone has come under fire with 12,000 complaints being put into a damning report.

The creator of Vodafail.com is submitting a damning 30-page document to regulator the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC) today summarising accounts by 12,000 Vodafone customers of poor network coverage, customer service and complaint handling by the telco giant.

Adam Brimo, a 23-year-old recent software engineering graduate from the University of New South Wales, created Vodafail.com while on hold to Vodafone when he began experiencing network problems shortly after signing up to a two-year contract with the company.

Vodafail.com was launched on December 12 last year and the website has had 150,000 visitors.