Stellaris

Hearts of Iron IV

Crusader Kings 2

Europa Universalis IV

Magicka 2

Tyranny

HoI IV: Death or Dishonor

EU IV: Third Rome

CK II: Monks and Mystics

Stellaris: Utopia

Tyranny: Tales from the Tiers

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Hello people,Here’s the latest on the price roll-back. Sorry for the wait, as you might imagine this is a somewhat complicated process so thank you for your patience whilst we sorted this out:Prices on all Paradox products, in all currencies except USD (since USD prices were not changed), have reverted back to their pre-increase levels as of today. Additionally, now the price rollback has been completed prices will be frozen for a period of three months.After exploring options with our sales partners, we’ve come to the conclusion that partial refunds (as in, refunding the price difference) aren’t practically possible. Instead, we will gift everyone who purchased any Paradox product between May 17 and today (including pre-orders of Steel Division: Normandy 44 made before May 17), in any currency except USD (where prices were not changed), a free copy of a full PC game or two DLC, as a gesture of goodwill.The games on offer will be:OR, if you prefer, TWO from the list of the following DLC:Should you happen to already own all of the above then the system will credit you equivalent giftable keys.In order to claim your game/DLC’s you need to fill in the form at the following location: https://support.paradoxplaza.com/hc/en-us/requests/new?ticket_form_id=114093963414 To be considered a “complete form” you need to include:Finally, we’d like to take the opportunity to once again say we’re sorry about our handling of this issue. We value our community and the passion you have for our products, and we know we’re lucky to have you. Of course, it should go without saying that as a result of this experience we will be looking at our internal processes to ensure that we can improve for the future.--------------------------------------------------------------------------------------------------------------------------------Additional FAQQ: I bought my product from GoG, which products will I be able to claim?A: You will be able to claim a free game or DLC from our catalog on GoG. If you already own everything or do not wish to have any of our products on GoG, you can choose a Steam key from the selected titles.Q: I bought my product in the Apple store on my Mac, which products will I be able to claim?A: You will be able to claim a free game from our Catalog on the app store. If you already own everything or do not wish to have any of our products from the app store, you can choose a Steam key from the selected titles.Q: I bought a Steam key through one of your approved re-sellers or the Steam store. Which products will I be able to claim?A: You will be able to choose from the selected titles as mentioned in our main Pricing Discussion forum post.Q: I bought a product on Origin, which products will I be able to claim?A: The pricing update never went live on Origin, therefore you are NOT eligible.Q: I bought a product on Twitch, which products will I be able to claim?A: Twitch only sells our products in USD, therefore you are NOT eligible.Q: Who’s eligible for this?A: Any customer who purchased one of our products (DLC, base game etc) from our approved re-sellers and didn’t pay in USD is eligible. The reason for this is that the USD price was never changed, hence you never paid the new, higher price point.A: Please follow the instructions at the top of this post.A: You will receive Steam key/s for the product/s you choose from the selected titles.A: No, each customer is eligible for one key, regardless of the number of orders or the size of the order/ordersA: No, we will provide your account with ownership for a product that you do not own. The exception here is if you own everything (as per above). You can still ask for this in the description of the ticket as we may (please note,) be able to work something out.