Returns and exchanges

I gladly accept cancellations Request a cancellation within: 24 hours of purchase I don't accept returns or exchanges But please contact me if you have any problems with your order. Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

Due the personal and intimate nature of bath and body products, all sales are final. Refunds, exchanges and/or returns will not be issued or accepted.



✭ CANCELLATIONS MUST BE SUBMITTED WITHIN 24 HOURS OF PURCHASE ✭

Because my products are made-to-order, orders cannot be cancelled after this 24 hour period. Sometimes orders ship in less than 24 hours and in these cases cannot be cancelled, as it is not possible to recall a shipped order.



✭ DAMAGE CLAIMS ✭

If your order has arrived and there has been damage/spillage in transit, you must take detailed photos of all the damages/spills and submit them to me for review WITHIN 24 HOURS of receiving your package. At that time, I will assess the damage and we will discuss a resolution. I will not issue replacements or refunds for damage claims if you do not submit detailed photos within 24 hours of receipt.



> Bath bombs are more susceptible to cracking or denting while in transit. This does not render them unusable and as a result bath bombs are not eligible for refunds or replacements.



✭ FRAGRANCE PREFERENCES ✭

Refunds, exchanges and/or returns will not be issued or accepted as a result of personal opinions or preferences in regards to fragrance.

Fragrance, like taste, is a matter of personal preference and perception. Each individual perceives scent differently! It's also important to keep in mind that fragrance reacts with the skin differently (and may therefore smell differently) on every person due to each individual's unique body chemistry.

I truly want you to *love* every aspect of my products! However, all fragrances don't work for all people and that is the risk we choose to take when purchasing scented products online.



✭ HANDMADE VARIATIONS ✭

Due to the handmade nature of my products, no two are identical. Color variations are to be expected and as a result, no refunds or replacements will be issued for differences in color. Please allow for variations in color as compared to product listing photos and/or previous orders.



✭ HOT WEATHER, MELTING & WHIPPED SOAPS ✭

Sweet Clementine Soaps is not responsible for shipments left in a hot mailbox or porch, subsequently being exposed to high temperatures for any period of time. As a result, refunds and/or replacements will not be issued. During periods of hot weather, please be sure to ship to an address where you will be available for delivery! Most of my products can withstand the heat without a problem, but do remember to check for mail daily to be sure you pick up your package the day it is delivered!



> Whipped soaps are the most sensitive to hot temperatures. If left out in excessive heat for any amount of time, they may melt and their whipped texture cannot be recovered. During hot spells, order at your own risk and be sure to sign up for tracking updates so that you can pick up your package as soon as it is delivered.



> Please note, solid soap bars will only melt at temperatures above 125 degrees. It is very unlikely your soap bars will melt!