My email is getting my places. Has anyone else sent their's and received a response?



Thank you for contacting the Chevrolet Customer Assistance Center!



We appreciate you bringing this issue to our attention, as we certainly want to help resolve any vehicle concerns for our customers. We understand you believe this problem to be a common occurrence; we will be more than glad to check and see if there is a recall or special coverage related to the issue you are experiencing on your 2018 Chevrolet Colorado.



Please keep in mind that we treat each customer's situation on a case by case basis and cannot take into account information found on third party websites. Reading through a thread may not necessarily be comparing apples to apples. It is worth noting that sometimes what may seem to be common symptoms can actually be the result of very different root causes. This is important to remember when reading online forum posts, as every vehicle owner may not know the exact symptom, root cause and subsequent repair that have been completed.



We have checked the VIN, xxxx, which we have on file, and we want to make you aware that as of this writing, there are no recalls associated to your Vehicle Identification Number (VIN) that relate to the issue you're experiencing. You can always check your VIN at any time for Open Recalls at my.gm.com/recalls or visit the National Highway Traffic Safety Administration site at NHTSA.gov/alerts. We hope this information has been helpful to you.



In order for us to get a better understanding of your concern, we would urge you to visit your local Chevrolet dealership for diagnosis and assistance. We can work with our Customer Experience Manager who will be able to provide valuable recommendation regarding your concern. We also have our specially trained Chevrolet Certified Technicians are the experts when it comes to Chevrolet vehicles and with the help of the most advanced tools they have, they can definitely tell the root cause of the problem, hence, can formulate the most appropriate solution to solve it.



Please respond with the following information and we will be more than glad to assist you in setting up a service appointment with a GM dealership:



Complete details of your own vehicle concern

Best time to contact you

Current vehicle mileage

Name of your preferred GM dealership

Preferred date and time for the visit



For your reference, the Service Request number assigned to your case is 9-5213577403. Please refer to this number on any future correspondence about your case.



If you prefer to expedite the handling of your concern, please contact our Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST.



Thank you again for taking the time to contact Chevrolet.



Chevrolet Customer Assistance