[PlayStation®3][PlayStation®4] Issues with the “FINAL FANTASY XIV: Heavensward (Add-On)” Download (May 18)

We have confirmed an issue with the “FINAL FANTASY XIV: Heavensward (Add-On)” download for the PlayStation®3 and PlayStation®4 systems wherein the downloaded content causes FINAL FANTASY XIV: A Realm Reborn to fail at the version check, resulting in the game not starting.

* This is the data that is downloaded when a customer enters their 12-digit pre-purchase code in the PlayStation® Store.



If you have pre-purchased FINAL FANTASY XIV: Heavensward for either PlayStation®3 or PlayStation®4, please refrain from redeeming the 12-digit pre-purchase code at this time. If you have already done so and have encountered the issue, please completely uninstall FINAL FANTASY XIV from your system, then re-download and re-install FINAL FANTASY XIV: A Realm Reborn only. Please be sure that the Heavensward add-on is not checked when you re-download the game.



The issue is currently being investigated so that a fix can be implemented as soon as possible.



We are sorry for the inconvenience this issue is causing and thank you for your patience.





*May 19, 2015 12:20 AM

It has been confirmed that this issue only affects downloads from the European region PlayStation®Store. Currently in the North America region, product codes cannot yet be registered, and is therefore not affected by this issue.