An ex-Premier League Manager once struggled to emotionally connect with his football team. They were under-performing. There was no loyalty, and no ‘need to achieve’ among the team. He said:

“How do I motivate 11 millionaires?”

And it’s a fair point.

Equally, with low paid workers, a similar scenario exists but for the opposite reason: how do you motivate lowly paid staff, when market forces dictate their salaries?

Low paid workers have to be motivated to do more than just show up and go through the actions – or else they’ll jump ship at the promise of an extra 20p per hour.

Our task at Spotless Commercial Cleaning is all about keeping our cleaning staff engaged and on board. Our clients want great cleaners who will stay for years. And it’s good for us as employers.

How do we motivate our staff at Spotless?

Here are 5 tips.

1. Let them ‘feel the love’

The temptation among cleaning companies is to view their staff as commodities. But when you show warmth and appreciation to them, it changes everything.

2. Give recognition and reward

Three Directors in Spotless were originally cleaning staff, but came through the ranks to take charge of multi-million pound divisions.

3. Show gratitude

Genuine, heartfelt gratitude is a great motivator. Never underestimate the power of ‘thank you’.

4. Consistency is important

Cleaning staff are quickly deflated if their employer is inconsistent with processes and instructions.

5. Don’t let them down

For long term trust and motivation to thrive, the employer needs to follow through on their promises, and keep their end of the bargain. Every time, without fail.

Has the cleaning industry progressed in its motivation and management of staff?

Probably not.

Staff retention levels at Spotless are significantly higher than at other cleaning companies. Our cleaning employees stay with us for an average of 3.8 years and managers for 8 years. We always aim to be a great employer.

Feel free to contact us if you have issues with your cleaning.

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