The train service ratings relate to the experience you have on the train, represented here in terms of where you’re traveling from. We asked you to rate the services at your station out of 10, with 10 being “very satisfied” and 1 being “very dissatisfied.”

Similar to the station rankings, half the stations in the top 10 list for services are new or have been rebuilt as a part of the Level Crossing Removal project. This is proof that government investment in transport services and infrastructure can change the perception of a station’s physical environment and its service.

The Mernda Rail Extension provided new stations and services to the growing areas of South Morang, Doreen, Mernda and the outer north. Not only has the extension project given commuters new, satisfying stations, you’ve also let us know that it’s delivering great service, boasting three of the Top 10 highest-ranked train services.

The Sandringham Line also produced positive results, with train services at Sandringham and Brighton Beach stations featured in this year’s top 10. Pleasingly, Brighton Beach Station’s service rating has been consistently high, maintaining its top 10 standing since the 2017 On Track Survey.

A case for paid parking?

Other findings revealed that many Victorians are willing to pay to get easier access to train stations.

We asked respondents who drive to the station whether they would be willing to pay $2 for more car parking to be available at the station.

41% answered “Yes”

14% answered “Unsure”

45% answered “No”

Camberwell Station regulars proved most eager, with 74% of respondents saying they would pay $2 for more parking to be available. Over 65% of respondents at Frankston, Heidelberg, Caulfield and Mount Waverley Stations were also supportive.