Residents who live in the Ypsilanti area now have an official process they can follow to file mail delivery complaints with the U.S. Post Office.



WEMU's Jorge Avellan reports on a new system Ypsilanti residents can use to file mail delivery complaints.

The first point of contact should be the Huron Street Post Office. You can either call or e-mail them. If that doesn't work, you're asked to contact Operations Manager Stephanie Brantley.

If you still don't get results, Detroit District Manager Lee Thompson is your third option but not your last, as explained by State Representative Ronnie Peterson. He's helping address mail delivery issues in that area.

"They're free to CC my office or send a copy of their e-mail or whatever manner they use for complaining. And I will make sure to follow-up on it," said Peterson.

The new process was created after hundreds of residents complained that they were getting mail delivered after 8 PM, getting the wrong mail delivered or not getting mail delivered at all for days.

U.S. Congresswoman Debbie Dingell hosted a town hall in February to address the issue. Post Office representatives attended and pledged to fix the problem.

For e-mails and phone numbers relating to the complaint process, click here.

Non-commercial, fact based reporting is made possible by your financial support. Make your donation to WEMU today to keep your community NPR station thriving.

Like 89.1 WEMU on Facebook and follow us on Twitter

— Jorge Avellan is a reporter for 89.1 WEMU News. Contact him at 734.487.3363 or email him javellan@emich.edu