"Emergency dispatchers are often forgotten about in the world of Emergency Services; they handle hundreds of 911 calls on a daily basis, give emergency medical instructions to frightened callers, and provide emergency responders with a lifeline. In this case, when trained operators overheard a suspected illegal act, they used their training and experience to direct Valdosta Police Officers to a subject that was in possession of illegal narcotics and a firearm," said VPD Lieutenant Adam Bembry.