Hi Marcela,

I`m sorry to hear about the bad experience you had.

I checked your tickets and I can see that our team has advised you on your ticket with number 25531861. I can also see that you have followed up with additional questions on your ticket and our team member will assist you further as soon as possible.

Please keep in mind that in order to be eligible for our Hourly Payment protection you will need to fulfill all criteria listed in this Help Article.

I would also recommend to check out the Safety First section in this Thread. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.





