Hello,

There is a serious problem about compatibility between Epic Games Launcher and Intel Apollo-Lake systems.

I bought an Asus E403NA computer in December 2017, it has an Intel Celeron N3350 as CPU, 4 gigabytes of DDR3 RAM and an Intel HD Graphics 500 integrated GPU.

The computer runs on Windows 10 Professionnal (1803 x64), everything is normal and works fine. All my games work properly (they use both OpenGL and DirectX) and I do not have any other problem related to software compatiblity.

The only problem is the Epic Games Launcher, after installation (MSI installer and auto-updater) it does not seems alive. When I click on the desktop shortcut, my mouse cursor spins briefly then stops.

The process appears for 5 seconds then disappear on the task manager (uses around 10MB of memory and sometimes there are some network traffic).

I have made a DXdiag report, a Procmon log and I've retrieved the launcher logs.

They have all been uploaded: click here.

TO DEVELOPERS Please take a look at this problem. Many people have been complaining for over a year and no answer has been given.

I am sure there is a unique problem for all Apollo-Lake computers, maybe a chipset or iGPU driver bug/launcher bug ??

I would just like you investigate on it and tell us what is the problem. Even if it can't be solved, tell us what is wrong so we can stop trying and trying for nothing.

Thank you!