Buffalo Wild Wings has temporarily shut down a Los Angeles location for repairs and cleaning after a customer claims a live rat drop dropped from the ceiling and onto a menu sitting on a table this week.

The customer, Alisha Norman, told NBC Los Angeles she heard something above her before the rat crash-landed onto her table. Norman was visiting Los Angeles from Texas.

"I knew the rat was going to be injured because it hit like a Mack truck," she told NBC Los Angeles.

The incident occurred at a complex undergoing construction, a Buffalo Wild Wings spokesperson said in written statement to USA TODAY on Friday. The chain believes construction was responsible for the situation and hopes to reopen the location soon, the statement says.

Norman told the station that she asked for help from a manager, who proceeded to use two plates to pick up the rat and dump it into a trash bag. The manager blamed ongoing construction in the restaurant for the situation.

The manager also took care of her bill for the meal, Norman said. She isn't angry about the incident, she told NBC Los Angeles.