[Follow-up] Regarding an Ongoing Issue with the PlayStation®4 Version (Jun. 15): Follow-up

This is a follow-up regarding the issue wherein players on the PlayStation®4 version receive a “CE-30022-7” error when attempting to launch the game after updating.



The results of the investigation we performed with Sony Interactive Entertainment show that this error occurs when the following conditions have been met.



■Conditions that lead to the error

・Making an entire backup of or restoring the data on the PlayStation®4 system when FINAL FANTASY XIV is installed.

・Transferring data from another PlayStation®4 when FINAL FANTASY XIV is installed.



Since it has been confirmed that this issue can be addressed by updating the PlayStation®4 system software, we had Sony Interactive Entertainment perform a PlayStation®4 system software update on Jun. 22, 2017.



We apologize for the inconvenience, but due to these circumstances, we ask that user of the PlayStation®4 version please update their PlayStation®4 system software to the latest version.



*If users are currently experiencing this issue and a CE-30022-7 error occurs, the issue will be resolved without having to reinstall FINAL FANTASY XIV by updating the PlayStation®4 system software.

