There are several reasons why you may experience playback issues while listening to your audiobook. Examples of playback issues include:

Audio stops abruptly

Missing content

Poor audio quality

Skipping audio

Static or background noises

There are a few basic troubleshooting steps that may resolve these issues. Some options include:

Deleting and re-downloading the title

Sometimes the download may have been incomplete or corrupted. Delete the audiobook from your device and then re-download.

Trying another device if possible

It's possible the issue may be with the device itself and not the Audible app. Try listening to the title using our Cloud Player, or with another Audible-ready device and see if the issue persists.

Trying another format

Changing the download format may resolve some playback issues. For mobile apps, you can change formats via the settings page. Choose between Standard or High.



For issues such as out of order or missing chapters, repeated audio, or if the suggested troubleshooting steps are not successful, please Contact Us