Questions and Answers

I brewed some chai in mine and now the silicone (I think?) valve bits smell of cinnamon and ginger, which can bleed into other teas I try to brew. Normal cleaning (warm, soapy water) isn't really helping. Help?

Asked by Emily McIntyre

on August 15th, 2016 5 VIEW REPLIES HIDE REPLIES







Can only Adagio cups be used? Is there a certain diameter a cup must be?

Asked by Kaitlyn Morgan

on May 21st, 2016 2 VIEW REPLIES HIDE REPLIES







I accidentally left wet leaves in the base and now the strainer is a little moldy. Hours do I clean it? Am I just resigned to buying a whole new item since I can't get a replacement filter?

Asked by Esby Miller

on September 17th, 2016 3 VIEW REPLIES HIDE REPLIES







Should 'per cup' loose tea measurements be doubled when making a full 16 oz Ingenuitea pot of tea?

BD Asked by Brian D

on April 20th, 2016 2 VIEW REPLIES HIDE REPLIES







Does the Ingenuitea require descaling like coffee appliances? If so what's the best method to use to not affect the taste of the tea?

ML Asked by Michael Layman

on May 12th, 2016 1 VIEW REPLY HIDE REPLY







Why don't you guys sell replacement strainers? Because after a while they get really funky...

Asked by Brett P.

on January 22nd, 2017 2 VIEW REPLIES HIDE REPLIES







can you get a replacement lid anywhere? Think mine went into the garbage with the tea leaves

Asked by Raymond Bland

on March 6th, 2016 1 VIEW REPLY HIDE REPLY







Can I buy a replacement filter?

SK Asked by Suzanne Kellogg

on November 7th, 2016 1 VIEW REPLY HIDE REPLY







I just got it and I am wondering, how do you detach the bottom to get to the filter to put the tea in or do you just add it to the container and add hot water to it? This didn't come with instructions

Asked by Helen Cryan

on February 4th, 2017 2 VIEW REPLIES HIDE REPLIES







Do these not come with the coasters anymore? I liked having them around to catch drips.

Asked by Jennifer Cleary

on October 22nd, 2016 3 VIEW REPLIES HIDE REPLIES







Iced Tea question - Wouldn't the tea become cloudy if added to ice while hot?

Asked by Carolyn Stoll

on June 11th, 2016 3 VIEW REPLIES HIDE REPLIES







Can the ingenuiTea teapot be put in the microwave

FS Asked by Frances Scott

on March 22nd, 2017 1 VIEW REPLY HIDE REPLY







Do you add hot water or does water get hot in it

Asked by Becky Stanley

on October 24th, 2017 1 VIEW REPLY HIDE REPLY







How do I clean mine? Should I take it apart and soak them in vinegar or will soap and water work? I have 3 and they are all funky and they never came with instructions so I need help please

Asked by Kenna Butler

on July 2nd, 2018 2 VIEW REPLIES HIDE REPLIES







Before I purchase one I would like to know if it comes apart for cleaning. I purchased one similar from a company who no longer is in business. I love it but am looking for a new one. Please advise.

Asked by

on November 6th, 2018 1 VIEW REPLY HIDE REPLY







No directions for operation included. How do I open it to put tea in?

EM Asked by Elizabeth Marrow

on December 1st, 2018 2 VIEW REPLIES HIDE REPLIES







Is it OK to pour boiling water directly from the kettle into the ingenuiTEA?

EI Asked by Elizabeth Ignatuk

on May 23rd, 2019 1 VIEW REPLY HIDE REPLY







How do I clean the loose tea after brewing?

JB Asked by jane boyd

on January 26th, 2019 1 VIEW REPLY HIDE REPLY







How long for an order to arrive?

TD Asked by Tonia Doell

on September 27th, 2017 1 VIEW REPLY HIDE REPLY







Just rec'd mine. Where do you put tea? Does bottom come off?

KK Asked by Kathleen Krantz

on February 1st, 2019 1 VIEW REPLY HIDE REPLY







I have this product and it works ok to brew the tea, but once I release the tea into the cup, the last bits of liquid always leak out the bottom. Is there something I'm doing wrong here?

JS Asked by Jennifer Shaw

on September 4th, 2019 1 VIEW REPLY HIDE REPLY







Are there directions for this? Mine didnt come with any.

FD Asked by Francine Domschine-Hill

on May 15th, 2019 1 VIEW REPLY HIDE REPLY







How does this work for tea with tiny particles? I have a few cheap tea infusers that the small pieces of tea, especially rooibos, just float straight out of the holes into my mug. Want to make sure this won't happen with this.

Asked by Carlee Loupe

on October 14th, 2019 1 VIEW REPLY HIDE REPLY







Can I still get the older Ingenuitea that can be microwaved? It's so much more convenient to do everything in one container. BTW - loved mine!!

MM Asked by Marilyn McMillen

on January 10th, 2020 1 VIEW REPLY HIDE REPLY







can you use it for coffee too?

MM Asked by mythara maroon

on April 25th, 2020 1 VIEW REPLY HIDE REPLY







Do you still sell replacement filters for the 16 oz steepers?

Asked by david hodges

on April 22nd, 2020 1 VIEW REPLY HIDE REPLY







I have a larger version of this and love it. Will the larger one become available in the future?

NG Asked by Nina Garrison

on May 29th, 2020 1 VIEW REPLY HIDE REPLY







Can I get a new strainer for the bottom of the cup? I would like to replace mine.

CO Asked by CONNIE OWENS

on September 15th, 2020 1 VIEW REPLY HIDE REPLY







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