Well Go USA has confirmed that certain Blu-ray discs created at a manufacturing facility for multiple theatrical and home media titles were pressed in error, and Well Go USA’s August 4th release of Snow Girl and the Dark Crystal contains a documentary feature, and not the feature film.

To their knowledge, this issue has only affected Wal-Mart retail store customers.

Well Go USA is working with their manufacturing facility and with their retailers to replace these Blu-ray discs. New shipments will be delivered within in the next week.

If you discover that your Blu-ray copy of Snow Girl and the Dark Crystal does not contain the intended feature film, please send Well Go USA an email at service@wellgousa.com. They will provide you with a postage-paid shipping label, so that you can send the Blu-ray disc only (no packaging, please) to their facility, and they will ship out a new replacement disc immediately.

Should the error be discovered through any other retail or online outlet, they will replace those discs accordingly. Well Go USA thanks their loyal fans and customers for their patience and understanding in this matter.