About CX Network

What is CX Network?

Despite the significance of customer experience (CX), many industries suffer from an experience gap: the gulf between what customers expect and the actual experiences they receive from brands.

CX Network was established in 2012 to support professionals working to close this gap by offering content that guides users towards revolutionizing the customer journey.

Senior customer experience, service, insight, digital and marketing decision makers around the globe become members of the CX Network to access thought leadership primed to spark creativity and project breakthroughs. Through the Network, members capture practical learning points from peers and industry experts by connecting with them online and at our events.







As home to the Annual Global State of CX Report series, our portal’s value-rich content includes industry news, market reports, videos, interviews and podcasts with CX leaders, digital events and more.

Our content is developed by experienced customer experience professionals and industry insiders, making us the primary resource for CX executives. Our cross-industry approach allows our audience to see the leaders and laggards, benchmark themselves, and fine-tune their business strategies.





Registering with CX Network is free and offers the following benefits:

Weekly newsletters with a round up of the latest content

Invitations to attend our global customer experience events and webinars

Networking opportunities with an extensive community of CX decision-makers

Access to our annual market reports and the latest customer experience studies

CX Network By Numbers

The CX Network Team





Chanice Henry Editor-in-Chief CX Network

Sarah Lattouf Head of Marketing CX Network

John Kearns Head of Sales CX Network

Our CX Network Advisory Board

The trajectory of the Network is guided by our Advisory Board, which has over 80 years of combined CX experience. It includes representatives from brands like Facebook, Virgin Galactic and Google. Learn more





James Alexander Decisioning Director Sky Martijn Brouwer GM Astronaut Experience Virgin Galactic Dawn Cronogue Contact Centres Director Brakes Group Richard George Head of Customer Service Self Service Thomson Reuters Todd Gilliam Exec Director, Business Process Effectiveness, National Customer Service Comcast Luke Gregory Head of Digital, EMEA Facebook Claire Hill Customer Experience Director Express Gifts Ltd Annette Höher-Bäuerle Group Customer Experience Director Thomas Cook Group Petra Mengelt Customer Service Director Euroloan Group PLC Victor Milligan CMO Forrester Research Emmanuel Obadia VP Marketing, EMEA Applications Oracle Katy Pearce Head of Customer Experience Vodafone Group Enterprise Shanna Pedersen Head of Customer Experience, Corporate BT Thomas Reby Senior Strategy Manager Google Seppo Roponen Head of Customer Insight VR Group Chris Travell Director of Insights MaritzCX Erik Vercouteren Executive Vice President Customer Experience KPN Edwin van Outersterp Senior Director, Global Customer Service Sanofi Genzyme

Our Partners





Why these brands love us

Our Products





CX Network Podcast

Each week, CX Network broadcasts its latest customer experience podcast interview featuring insight from esteemed CX professionals and other inspirational figures. Hosted by Seth Adler, these interviews offer a look behind the scenes of the CX world, exploring how the market is changing and what is shaping the decisions of those leading in the field. Plus, each episode aims to uncover more about the real people and personalities driving our industry forward. Available to listen to on iTunes and on CXNetwork.com.

Try an episode now: