Here’s what I’m getting in the log - the result being no media files are showing up in the library.

Jul 20, 2018 09:53:24.903 [16170] DEBUG - Directory had 238 files, database had 0 files, can’t skip.

Jul 20, 2018 09:53:24.917 [16170] ERROR - No module in Plex Movie Scanner

Jul 20, 2018 09:53:24.917 [16170] ERROR - Error in Python: Looking up module:

Traceback (most recent call last):

File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Plug-ins-200287a06/Scanners.bundle/Contents/Resources/Movies/Plex Movie Scanner.py”, line 6, in

SeriesScanner = import(‘Plex Series Scanner’)

File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Plug-ins-200287a06/Scanners.bundle/Contents/Resources/Series/Plex Series Scanner.py”, line 6, in

from mp4file import mp4file, atomsearch

ImportError: No module named mp4file

Files in this library are a mix of mp4, mkv, and m4v.

This is on an nVidia Shield. I updated it, factory reset, updated PMS, and then linked it to my Plex account.