Launch Celebration Tournament Compensation (Updated)

Dear players,



Late into the Launch Celebration tournament, there was a server issue which prevented people from logging in. Players who disconnected were not able to log in and continue, while at the same time other players were playing in the tournament.



This presented us with a challenge on how to best handle the situation. Please understand that cancelling the entire tournament was not an option, because of all the people who continued playing after more than 3 hours. That's why we allowed the tournament to continue, and the prizes to be awarded.



We will compensate all participants with 3 Tournament Tickets, and 25,000 Gold for the issue and their time investment. We understand that some of you could have gotten better prizes if you weren't locked out of the tournament, and we hope that playing 3 other tournaments for free will be a sufficient compensation.



Apologies for all the people who couldn't enjoy this tournament fully because of the issue!



Spellweaver is a game we all love, and these issues trouble us more than you can imagine. We're really sorry for the problems, and we continue working to resolve all server issues. We are confident that everything will be fixed in the following few days.



Sincerely,

the Spellweaver team



UPDATE: The players who were unable to claim their prizes will be able to do so after the Wednesday update goes live. Thanks for your patience, we are dealing with everything as fast as we can.