arsat14



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NewbieActivity: 27Merit: 0 Poloniex account hacked and all monies traded away,TICKET NUMBER #271818 June 27, 2017, 12:00:39 PM

Last edit: June 29, 2017, 02:55:00 PM by arsat14 #1 Hi Guys,



First of please be nice and constructive. I had my fortune stolen away and I am at a very bad place, infact I am depressed ($17000 worth of my savings that took me more than 8 years to save). I would appreciate if you guys can give me honest suggestions of what to do or if there is any chance Poloniex will refund me for the hack that happened.



So here is what happened as I sent email to Poloniex but they have not responded to me yet:



TICKET NUMBER # 271818



Dear Poloniex,

My account was hacked this morning at 2:50 am BST (british standard time). I am devastated as I had upwards of $17000 worth of portfolio of coins. Someone logged into my account, converted all the coins to BTC first, then to BCN, then he went on to a very illiquid BCN/XMR and started buying high and selling very low at huge spreads. I suspect he was on the other side of the trade to profit from it. I am sure you can easily find out who the culprit by checking on the other side of the trade.

Please check the activity between 2:50 am - 3:00 am BST (british standard time). This is a clear theft where your site has been hacked to gain access to my account and upwards of $17000 was stolen from my account.

I have contacted the Attorney General at your state who has advised me to contact you directly first before taking it further with him.

I have the evidence of the email I received at 2:50 am BST, the ip address where it was logged in from and I have also downloaded the transactions to prove it.

Please look into this issue asap and get back to me please. This is my hard earned savings over past 7 years and I will leave no stone unturned to get this resolved.

Thanks



So here is the email above. Please suggest what to do, I have also reported it to Police and action fraud. I did not have 2FA. I did not use this password on any other sites.

I know I am very silly not to have 2FA. This thread is all about what options I have, please suggest.



Thanks in advance





HERE IS HOW THE ATTACK UNFOLDED



Here is how the attack unfolded:



Someone hacked into my account on the 26th of June at 02:50 AM BST (British standard time) to do unauthorised trading. First he converted all my coins into bitcoin. Then bought BCN form BTC. Then the attacker went on to XMR/BCN (which is very illiquid) and traded a very wide spread, kept buying very high and selling very low until my account turned from $17000 to mere $450. To carry out this attack the hacker must have been on the other side of this illiquid XMR/BCN pair to profit from i.e., collecting huge spread in the process by trading his account against my hacked account



STEP 1: CONVERTING ALL MY COINS TO BTC



Date Market Category Type Price Amount

26/06/2017 02:55 BTS/BTC Exchange Sell 0.00010483 1590.715688

26/06/2017 02:55 BTS/BTC Exchange Sell 0.00010413 448.875

26/06/2017 02:55 BTS/BTC Exchange Sell 0.0001041 1805.496701

26/06/2017 02:55 BTS/BTC Exchange Sell 0.00010409 3144.41261

26/06/2017 02:55 DASH/BTC Exchange Sell 0.06699959 0.89588201

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002954 335.598172

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.0000295 774.6756601

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002931 3.41180585

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.0000293 3.41297029

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002925 341.8808419

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002923 3.42114367

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002922 3.42231449

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002921 3.42348611

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.0000292 3.42465854

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002919 3.42583177

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002918 3.4270058

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002917 3.42818064

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002916 3.42935629

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002915 3.43053274

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002913 3.43288806

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002912 3.43406694

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002911 3.43524663

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.0000291 3.43642712

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002909 3.43760843

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002908 3.43879055

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002907 3.43997349

26/06/2017 02:55 EMC2/BTC Exchange Sell 0.00002907 4467.303294

26/06/2017 02:55 GAME/BTC Exchange Sell 0.00158738 484.8682556

26/06/2017 02:55 GAME/BTC Exchange Sell 0.00158737 313.9317444

26/06/2017 02:56 XRP/BTC Exchange Sell 0.00010416 999.6340003

26/06/2017 02:56 ZEC/BTC Exchange Sell 0.12540007 3.25036868

26/06/2017 02:56 ZEC/BTC Exchange Sell 0.12540006 7.1795983

26/06/2017 02:56 ZEC/BTC Exchange Sell 0.12540001 5.2431235





STEP 2: EXCHANGE BTC FOR BCN



Date Market Category Type Price Amount

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 59272.84047

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 178.1245725

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 13321.02993

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 69900

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 80995.4

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 120185.7244

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 602409.6386

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 367221.477

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000113 26745.53571

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 44136.3825

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 34648.81477

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 131.5789474

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1324.999999

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 4647.389196

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1324.999999

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 654545.0659

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 218000

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 185.4027405

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 26623.01727

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 986.5

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1322

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 412161.8432

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1324.999999

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 150.0663717

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1324.999999

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1324.999999

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 378442.6232

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1000

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 175000

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 14621.3292

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 91423.83194

26/06/2017 02:56 BCN/BTC Exchange Buy 0.00000114 1538148.525

26/06/2017 02:57 BCN/BTC Exchange Buy 0.00000114 315275.8772







STEP 3: BUY HIGH AND SELL LOW ON BCN/XMR (potentially sitting on the other side collecting the spread)



Date Market Category Type Price Amount

26/06/2017 02:58 BCN/XMR Exchange Sell 5.887E-05 4674.970916

26/06/2017 02:58 BCN/XMR Exchange Sell 5.886E-05 80735.18691

26/06/2017 02:58 BCN/XMR Exchange Sell 5.886E-05 7.57050629

26/06/2017 02:58 BCN/XMR Exchange Sell 5.886E-05 5.94189602

26/06/2017 02:58 BCN/XMR Exchange Sell 5.886E-05 5441.088052

26/06/2017 02:58 BCN/XMR Exchange Sell 5.885E-05 8906.780966

26/06/2017 02:58 BCN/XMR Exchange Sell 5.882E-05 523.2942593

26/06/2017 02:58 BCN/XMR Exchange Sell 5.861E-05 3977.657

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000586 3300.7546

26/06/2017 02:58 BCN/XMR Exchange Sell 5.853E-05 141.66457

26/06/2017 02:58 BCN/XMR Exchange Sell 5.799E-05 8620.83829

26/06/2017 02:58 BCN/XMR Exchange Sell 5.762E-05 13994.92212

26/06/2017 02:58 BCN/XMR Exchange Sell 5.746E-05 104.0725224

26/06/2017 02:58 BCN/XMR Exchange Sell 5.735E-05 168943.4675

26/06/2017 02:58 BCN/XMR Exchange Sell 5.731E-05 536.1849055

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000572 91.74545454

26/06/2017 02:58 BCN/XMR Exchange Sell 5.699E-05 9091.074383

26/06/2017 02:58 BCN/XMR Exchange Sell 5.695E-05 358.2730872

26/06/2017 02:58 BCN/XMR Exchange Sell 5.607E-05 39329.59247

26/06/2017 02:58 BCN/XMR Exchange Sell 5.606E-05 12105.36604

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000056 35714.28554

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000056 44642.85714

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000056 93.41535714

26/06/2017 02:58 BCN/XMR Exchange Sell 5.599E-05 9091.074383

26/06/2017 02:58 BCN/XMR Exchange Sell 5.598E-05 1.80421579

26/06/2017 02:58 BCN/XMR Exchange Sell 5.586E-05 1118.808514

26/06/2017 02:58 BCN/XMR Exchange Sell 5.513E-05 90694.72157

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000551 2283.690563

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000055 990

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000055 2000

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000055 100

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000055 100

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000055 1000

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000055 38499.04

26/06/2017 02:58 BCN/XMR Exchange Sell 5.499E-05 9091.074383

26/06/2017 02:58 BCN/XMR Exchange Sell 5.483E-05 1139.918108

26/06/2017 02:58 BCN/XMR Exchange Sell 5.473E-05 45673.07692

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000054 37037.03704

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000054 2000

26/06/2017 02:58 BCN/XMR Exchange Sell 5.379E-05 1161.83961

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000535 47004.15421

26/06/2017 02:58 BCN/XMR Exchange Sell 5.347E-05 46751.9685

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000533 1988.743152

26/06/2017 02:58 BCN/XMR Exchange Sell 5.325E-05 20944.09527

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000532 187969.9248

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000053 34423.65019

26/06/2017 02:58 BCN/XMR Exchange Sell 5.276E-05 1184.620779

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000525 27526.34213

26/06/2017 02:58 BCN/XMR Exchange Sell 5.223E-05 38292.16925

26/06/2017 02:58 BCN/XMR Exchange Sell 5.221E-05 47883.06452

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000052 11979.19308

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000052 556.8425

26/06/2017 02:58 BCN/XMR Exchange Sell 5.181E-05 1.94943061

26/06/2017 02:58 BCN/XMR Exchange Sell 5.121E-05 58582.30892

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000051 19607.84314

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000051 500

26/06/2017 02:58 BCN/XMR Exchange Sell 5.094E-05 49070.24793

26/06/2017 02:58 BCN/XMR Exchange Sell 0.00005 2000

26/06/2017 02:58 BCN/XMR Exchange Sell 0.00005 8238.9328

26/06/2017 02:58 BCN/XMR Exchange Sell 0.00005 100

26/06/2017 02:58 BCN/XMR Exchange Sell 0.00005 5680

26/06/2017 02:58 BCN/XMR Exchange Sell 0.00005 500

26/06/2017 02:58 BCN/XMR Exchange Sell 4.987E-05 17022.35808

26/06/2017 02:58 BCN/XMR Exchange Sell 4.977E-05 60277.27547

26/06/2017 02:58 BCN/XMR Exchange Sell 4.968E-05 50317.79661

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000495 202020.202

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000049 13425.43367

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000049 1059

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000049 5756.03

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000049 500

26/06/2017 02:58 BCN/XMR Exchange Sell 4.881E-05 22848.10393

26/06/2017 02:58 BCN/XMR Exchange Sell 4.842E-05 51630.43478

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000048 10.625

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000048 500

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000048 131516.4717

26/06/2017 02:58 BCN/XMR Exchange Sell 4.795E-05 24272.80944

26/06/2017 02:58 BCN/XMR Exchange Sell 4.783E-05 2.11164541

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000475 16.03052631

26/06/2017 02:58 BCN/XMR Exchange Sell 4.715E-05 53013.39286

26/06/2017 02:58 BCN/XMR Exchange Sell 0.0000471 213.4694268

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000047 500

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000047 4264707.907

26/06/2017 02:58 BCN/XMR Exchange Buy 0.0000602 3164.0142

26/06/2017 02:58 BCN/XMR Exchange Buy 6.021E-05 2916.2629

26/06/2017 02:58 BCN/XMR Exchange Buy 6.074E-05 2493.666412

26/06/2017 02:58 BCN/XMR Exchange Buy 6.105E-05 10828.10402

26/06/2017 02:58 BCN/XMR Exchange Buy 6.113E-05 4074.274417

26/06/2017 02:58 BCN/XMR Exchange Buy 6.265E-05 116.1580385

26/06/2017 02:58 BCN/XMR Exchange Buy 6.265E-05 9713.187093

26/06/2017 02:58 BCN/XMR Exchange Buy 0.000063 7980

26/06/2017 02:58 BCN/XMR Exchange Buy 6.309E-05 298.8293266

26/06/2017 02:58 BCN/XMR Exchange Buy 6.326E-05 201.8952973

26/06/2017 02:58 BCN/XMR Exchange Buy 6.327E-05 400681.0796

26/06/2017 02:58 BCN/XMR Exchange Buy 6.329E-05 4759.920572

26/06/2017 02:58 BCN/XMR Exchange Buy 6.329E-05 340969.5528

26/06/2017 02:58 BCN/XMR Exchange Buy 6.349E-05 570.5983376

26/06/2017 02:58 BCN/XMR Exchange Buy 6.366E-05 234.9259049

26/06/2017 02:58 BCN/XMR Exchange Buy 6.426E-05 2845.660706

26/06/2017 02:58 BCN/XMR Exchange Buy 6.441E-05 98.01294347

26/06/2017 02:58 BCN/XMR Exchange Buy 6.516E-05 550.543843

26/06/2017 02:58 BCN/XMR Exchange Buy 6.547E-05 15274.17138

26/06/2017 02:58 BCN/XMR Exchange Buy 6.573E-05 2500

26/06/2017 02:58 BCN/XMR Exchange Buy 6.585E-05 1.8

26/06/2017 02:58 BCN/XMR Exchange Buy 6.599E-05 120263.334

26/06/2017 02:58 BCN/XMR Exchange Buy 0.000066 80000

26/06/2017 02:58 BCN/XMR Exchange Buy 6.611E-05 21422.44154

26/06/2017 02:58 BCN/XMR Exchange Buy 6.621E-05 360.6507619

26/06/2017 02:58 BCN/XMR Exchange Buy 6.621E-05 112350.767

26/06/2017 02:58 BCN/XMR Exchange Buy 6.658E-05 3415.547555

26/06/2017 02:58 BCN/XMR Exchange Buy 6.663E-05 806.9169328

26/06/2017 02:58 BCN/XMR Exchange Buy 0.0000667 42437.93762

26/06/2017 02:58 BCN/XMR Exchange Buy 0.0000668 80000

26/06/2017 02:58 BCN/XMR Exchange Buy 6.681E-05 304.6794857

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 19970

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 3206873.721

26/06/2017 02:58 BCN/XMR Exchange Sell 5.634E-05 1700.12886

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000047 4485532.328

26/06/2017 02:58 BCN/XMR Exchange Buy 6.118E-05 1121.922674

26/06/2017 02:58 BCN/XMR Exchange Buy 6.298E-05 134779.4884

26/06/2017 02:58 BCN/XMR Exchange Buy 6.559E-05 20000

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1051437.124

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1.97766106

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1983484.409

26/06/2017 02:58 BCN/XMR Exchange Sell 4.701E-05 24430.74249

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000047 3158417.117

26/06/2017 02:58 BCN/XMR Exchange Buy 6.697E-05 121882.2575

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 2114199.137

26/06/2017 02:58 BCN/XMR Exchange Sell 0.000047 2230491.191

26/06/2017 02:58 BCN/XMR Exchange Buy 6.242E-05 97892.15736

26/06/2017 02:58 BCN/XMR Exchange Buy 6.657E-05 20000

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 381120.4842

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1.97766106

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1.97766106

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1.88978763

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1.88978763

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1.88978763

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1.88978764

26/06/2017 02:58 BCN/XMR Exchange Buy 6.699E-05 1062006.459

26/06/2017 02:59 BCN/XMR Exchange Sell 0.0000534 10666.77678

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 1492923.806

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 2549.400068

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 50988.05572

26/06/2017 02:59 BCN/XMR Exchange Buy 6.198E-05 408422.6922

26/06/2017 02:59 BCN/XMR Exchange Buy 0.000062 5427.485332

26/06/2017 02:59 BCN/XMR Exchange Buy 6.228E-05 36147.77078

26/06/2017 02:59 BCN/XMR Exchange Buy 6.699E-05 647567.6459

26/06/2017 02:59 BCN/XMR Exchange Sell 5.584E-05 857.6760387

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 1093964.004

26/06/2017 02:59 BCN/XMR Exchange Buy 6.699E-05 799807.093

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 797807.5753

26/06/2017 02:59 BCN/XMR Exchange Buy 6.657E-05 380818.5655

26/06/2017 02:59 BCN/XMR Exchange Buy 6.659E-05 20000

26/06/2017 02:59 BCN/XMR Exchange Buy 6.699E-05 157521.6889

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 556944.4037

26/06/2017 02:59 BCN/XMR Exchange Buy 6.615E-05 383236.4612

26/06/2017 02:59 BCN/XMR Exchange Buy 6.617E-05 9044.32432

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 391300.0835

26/06/2017 02:59 BCN/XMR Exchange Buy 6.615E-05 278723.3007

26/06/2017 02:59 BCN/XMR Exchange Sell 5.217E-05 19139.35231

26/06/2017 02:59 BCN/XMR Exchange Sell 4.701E-05 6400.635184

26/06/2017 02:59 BCN/XMR Exchange Sell 0.000047 252486.505

26/06/2017 02:59 BCN/XMR Exchange Buy 6.615E-05 3536.569787

26/06/2017 03:00 BCN/XMR Exchange Buy 6.615E-05 100976.5906

26/06/2017 03:00 BCN/XMR Exchange Buy 6.617E-05 10955.67568

26/06/2017 03:00 BCN/XMR Exchange Buy 6.699E-05 84161.39945

26/06/2017 03:00 BCN/XMR Exchange Sell 0.000047 199131.16

26/06/2017 03:00 BCN/XMR Exchange Buy 6.615E-05 140697.8605

26/06/2017 03:00 BCN/XMR Exchange Sell 5.258E-05 140346.1158

26/06/2017 03:00 BCN/XMR Exchange Buy 6.614E-05 111708.5747

26/06/2017 03:00 BCN/XMR Exchange Sell 5.258E-05 7131.833572

26/06/2017 03:00 BCN/XMR Exchange Sell 0.000047 104297.4697

26/06/2017 03:00 BCN/XMR Exchange Buy 6.612E-05 79981.08567

26/06/2017 03:00 BCN/XMR Exchange Sell 4.831E-05 8927.255227

26/06/2017 03:00 BCN/XMR Exchange Sell 0.000047 70853.87773









BTCIV



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Merit: 13







MemberActivity: 127Merit: 13 Re: Poloniex account hacked and all monies traded away, Please help! June 27, 2017, 12:09:15 PM #2 Your money are most probably gone , this is the downside of crypto.



It saddens me when I see these stories and i just don't understand why people do this? Why keep money you can't afford to loose on an exchange?

Not even 2FA ? I'm sorry to say but you definitely deserve it. You just don't do this man in this days anymore.



Never get comfortable whit money, you worked 8 years to make it but you did not took 1-2h more to setup proper wallets on your computer and store everything safely.

arsat14



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NewbieActivity: 27Merit: 0 Re: Poloniex account hacked and all monies traded away, Please help! June 27, 2017, 12:22:35 PM #3



This is a clear case of theft and I have notified poloniex about it. 2FA is optional not mandatory by poloniex. I totally agree I should have had it on my account.



But nonetheless the money has been stolen from the exchange who were the custodian of my coins. Should they not do something about this? what are my options here to get this recovered. I have downloaded the list of trades the hacker did, i have have the market snapshot showing the irregular activity.



Please help me out here instead of just saying what has already happened



Thanks Thanks for your response BTCIV. But I am looking at options here BTCIV.This is a clear case of theft and I have notified poloniex about it. 2FA is optional not mandatory by poloniex. I totally agree I should have had it on my account.But nonetheless the money has been stolen from the exchange who were the custodian of my coins. Should they not do something about this? what are my options here to get this recovered. I have downloaded the list of trades the hacker did, i have have the market snapshot showing the irregular activity.Please help me out here instead of just saying what has already happenedThanks

arsat14



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NewbieActivity: 27Merit: 0 Re: Poloniex account hacked and all monies traded away, Please help! June 27, 2017, 12:33:21 PM #6 Quote from: alyssa85 on June 27, 2017, 12:27:41 PM Quote from: arsat14 on June 27, 2017, 12:22:35 PM



This is a clear case of theft and I have notified poloniex about it. 2FA is optional not mandatory by poloniex. I totally agree I should have had it on my account.



But nonetheless the money has been stolen from the exchange who were the custodian of my coins. Should they not do something about this? what are my options here to get this recovered. I have downloaded the list of trades the hacker did, i have have the market snapshot showing the irregular activity.



Please help me out here instead of just saying what has already happened



Thanks

Thanks for your response BTCIV. But I am looking at options here BTCIV.This is a clear case of theft and I have notified poloniex about it. 2FA is optional not mandatory by poloniex. I totally agree I should have had it on my account.Please help me out here instead of just saying what has already happenedThanks

You can ask them to investigate HOW the money was stolen. First, instead of sending an email, raise a ticket with support.



Once you have raised the ticket and have a ticket number, make an account on reddit, and then contact Mike-Poloniex (





You can ask them to investigate HOW the money was stolen. First, instead of sending an email, raise a ticket with support.Once you have raised the ticket and have a ticket number, make an account on reddit, and then contact Mike-Poloniex ( https://www.reddit.com/user/Mike-Poloniex/ ) via private mesage, quoting your ticket number and explaining what happened. They should be able to investigate and tell you the IP addresses of whoever stole your coins, and which countries they were in. After that, you need to contact the police to get them to track down the thieves.

Thanks for your response alyssa. I have already raised a ticked witht them and they have not yet gotten back to me. I have the ip address from where the hacker logged into my account. Ip address is 119.26.200.230, a quick search shows its from Kobe Japan, Jupiter Telecommunications Co.



Do you suggest I should speak to police in Japan? I am based in London,



thanks

Thanks for your response alyssa. I have already raised a ticked witht them and they have not yet gotten back to me. I have the ip address from where the hacker logged into my account. Ip address is 119.26.200.230, a quick search shows its from Kobe Japan, Jupiter Telecommunications Co.Do you suggest I should speak to police in Japan? I am based in London,thanks

arsat14



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NewbieActivity: 27Merit: 0 Re: Poloniex account hacked and all monies traded away, TICKET NUMBER # 273741 June 27, 2017, 12:40:25 PM #7 Quote from: EXtremeAEX on June 27, 2017, 12:31:40 PM



Did someone gain access to your account and sold your coins at a low price? What happened after that? Did the 'scammer' not withdraw anything from your account?



If you have any other exchange sites/online wallets with BTC, do change your passwords if they are the same. You might not have a lot options now but the best you can to is to stop this from happening again. If the scammer indeed has taken away all your coins, if would be hard for you to get back your coin, sadly.



Did you know anyone who might have gained access to your computer? That might be a possibility too.

Do you mind explaining more about how your account was hacked?Did someone gain access to your account and sold your coins at a low price? What happened after that? Did the 'scammer' not withdraw anything from your account?If you have any other exchange sites/online wallets with BTC, do change your passwords if they are the same. You might not have a lot options now but the best you can to is to stop this from happening again. If the scammer indeed has taken away all your coins, if would be hard for you to get back your coin, sadly.Did you know anyone who might have gained access to your computer? That might be a possibility too.

Someone got hold of my password and logged in from an IP address in Japan, I am based in London.

Here is how the money was stolen, He did not withdraw any. I had notional value of $17000 in different coins. He converted them to BCN, then he went on and started trading BCN on a very wide spread. He sat on the other side of the trade and kept buying and selling from my account, buying high and selling low, him collecting the spread in that time. He kept doing this until my $17000 was reduced to mere $400.



It was a hacker from Japan according to login email Someone got hold of my password and logged in from an IP address in Japan, I am based in London.Here is how the money was stolen, He did not withdraw any. I had notional value of $17000 in different coins. He converted them to BCN, then he went on and started trading BCN on a very wide spread. He sat on the other side of the trade and kept buying and selling from my account, buying high and selling low, him collecting the spread in that time. He kept doing this until my $17000 was reduced to mere $400.It was a hacker from Japan according to login email

BTCIV



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MemberActivity: 127Merit: 13 Re: Poloniex account hacked and all monies traded away, TICKET NUMBER # 273741 June 27, 2017, 12:40:46 PM #8 Forget about the IP , it is most probably a VPN.



Best to do is wait poloniex investigate and if they can't do nothing (which is most probable) file the complaint in Delaware and hope that police will do something ( I never heard of any case police recovered crypto).



To me it is lost, ofc until now the scammer withdrawn everything and probably used Monero too so very litte change of tracking anything after that. But good luck is better to try then to give up



Also do you access everything from Windows? Beter swich to a mac or linux and even then use a proper Antivirus like BitDefender and avoid dodgy places.

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A BLOCKCHAIN SOLUTION TO DISRUPT TRADE FINANCE







Sr. MemberActivity: 392Merit: 255A BLOCKCHAIN SOLUTION TO DISRUPT TRADE FINANCE Re: Poloniex account hacked and all monies traded away, TICKET NUMBER # 273741 June 27, 2017, 01:02:07 PM #10 Thats why 2fa is very important for an account for safety reasons. What you lose is such a huge amount. Dont you remember signing in to anu site before that happen? Last week i have found a fake/phishing site that looks like exactly as poloniex. By the way if you pass ticket on support surely they would make an investigation about what happen but I dont think they can make any action to refund what you lose.