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KCOM has warned customers they will see broadband and phone line outage this summer while major improvement works are carried out on the A164.

The scheme, led by East Riding Council, hopes to cut traffic queues between Beverley and the Humber Bridge.

As part of the project, KCOM will be re-routing underground cables which connect tens of thousands of customers in places including Cottingham, Brough, Swanland, North Ferriby and South Cave.

KCOM engineers will carry out the work in the early hours of every weekday between July 10 and September 3.

During this period, affected customers will experience a single interruption to their phone and broadband services of up to 30 minutes between the hours of midnight and 5am.

The disruption is expected to last eight weeks.

Lee Allison, KCOM’s head of engineering, said: “We’re re-routing our cables in the middle of the night when our network is least busy to minimise the disruption it causes.

“Each customer will only experience one short interruption to their service during the works as we disconnect and reconnect the cables that their service is delivered over.

“After this short break in their service, broadband customers may need to turn off their router and wall-mounted ONT box and wait for 30 seconds before turning them back on again in order to fully restore their connection.

“During the next eight weeks we’ll be providing regular updates about when different locations will be affected so people are aware the work is happening and can get back online as quickly as possible.

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“Our technical support team will be available on 01482 606101 throughout the duration of the work in case customers experience any issues in reconnecting to the internet.”

Both residential and business customers of KCOM will be affected by the work. More details are available on its website here.

The dates customers in specific locations will be affected will be published regularly on the website and on KCOM’s Facebook page and Twitter channel.

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