Yet those familiar with the events that day say the truck was manned with new transfers unfamiliar with the streets. So, while the Ladder 8 crew may have gotten stuck behind a car, they also got lost, taking 18 minutes to respond to a scene they should have arrived at in six minutes, sources familiar with the incident said. Ladder 8's route, recorded by GPS, and the inexperience of the crew in that neighborhood likely will be part of the investigation, sources said.