WASHINGTON (Reuters) - A government audit released on Wednesday faulted the National Highway Traffic Safety Administration’s oversight of auto safety recalls and said its “delayed action” may have delayed the expansion of a record-setting callback of millions of vehicles for Takata air bag inflators.

FILE PHOTO: The logo of Takata Corp is seen on its display at a showroom for vehicles in Tokyo, Japan, February 9, 2017. REUTERS/Toru Hanai/File Photo

The U.S. Transportation Department’s Office of Inspector General said in an audit released to Congress that NHTSA’s management of vehicle recalls lacked proper oversight.

The report found that in the massive Takata air bag recalls, the agency did not follow its own procedures to address low recall completion rates and its “delayed action to investigate” complaints may have delayed the expansion of the recalls.

At least 23 deaths worldwide are linked to faulty Takata air bag inflators rupturing and sending deadly metal fragments flying, including 21 in Honda Motor Co 7267.T and two in Ford Motor Co F.N vehicles.

In a statement, NHTSA did not directly address specific concerns raised. “NHTSA is dedicated to continuous improvement of the risk-based processes addressing potential safety defects and recalls,” the agency said on Wednesday.

NHTSA said in a letter it did not endorse all of the report’s findings, but agreed to some recommendations sought by the inspector general’s office.

Critics said the agency needed to do more.

“This is further evidence that the federal auto safety regulator isn’t doing enough to protect the public,” said U.S. Senator Bill Nelson, the top Democrat on the Senate Commerce Committee that oversees NHTSA.

NHTSA has come under fire for years over its handling of auto safety issues, including sudden unintended acceleration issues in Toyota Motor Co 7203.T vehicles and faulty ignition switches in General Motors Co GM.N cars.

This is the fourth audit by the inspector general’s office since 2011 to criticize NHTSA. A 2015 audit said the agency failed to carefully review safety issues, hold automakers accountable, collect safety data or adequately train staff, resulting in “significant safety concerns being overlooked.”

NHTSA’s letter released on Wednesday said it remained “concerned that the report may leave the public with misconceptions regarding NHTSA’s oversight of recalls in general, and the Takata recalls in particular.”

NHTSA’s letter said it had a third-party expert risk management review under way to improve its recall process.

‘INADEQUATE CONTROLS’

The Takata issue has sparked the largest auto industry safety recall in history, involving about 100 million inflators among 19 major automakers that began in 2008.

The audit said “inadequate controls and processes for verifying and collecting manufacturer-reported information have hindered NHTSA’s ability to oversee safety recall implementation.” The audit projected that nearly 11 percent of auto vehicle recalls issued between 2012 and 2016 did not include documents required by law.

On Friday, Deputy NHTSA Administrator Heidi King urged automakers to make their Takata recall plans public. In March, NHTSA said that of 50 million U.S. Takata air bag inflators, about 21 million defective air bags had been repaired.

The audit said NHTSA’s “minimal action to address low Takata recall completion rates and its poor oversight of manufacturers’ reporting on recall risk may have contributed to the slow implementation of these recalls between 2008 and 2015.”

Jason Levine, executive director of the Center for Auto Safety, said the report confirmed “long-held concerns that NHTSA is failing the American public by taking a hands-off approach to recall oversight.”