Early retail partners are realizing results

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1. Google Data, US, Jan- Jun 2015 vs. Jan-Jun 2017.

2. Google/Peerless Insights, ‘Voice-Activated Speakers: People’s Lives Are Changing’, Aug. 2017, n=1,642, U.S. monthly active voice-activated speaker owners (Amazon Echo/Dot and Google Home), A18+.

3. Google internal data, Feb - March 2018.

4. Google internal data, Q1 2017 vs 2018 YTD.

5. Mastercard Pre / Post Analysis of Shopping Actions Performance, March 2018. Analysis conducted among MasterCard users of 5 high frequency Shopping Actions Merchants From 4/26/17 – 8/24/17 (Pre) compared to 9/30/17 – 1/28/18 (Post) among 660,171 Existing merchant customers (shopped in last 6 months) , 703,848 New merchant customers (did not shop in last 6 months) and the subset of Shopping Actions customers 10,963 (pre) 11,385 (post). Additional $38 spent at merchants among Google Express Users in 4 month post period.

Across the board, our focus on surfacing highly relevant offers has not only delivered a positive experience to consumers, but has helped our retail partners as well. Early testing indicates that participatingWe have also seen an approximatelyfor merchants participating in Shopping Actions.Furthermore, we partnered with MasterCard to do a pre/post study among a representative subset of five Shopping Actions merchants. We learned that after using Shopping Actions, a customer spent more with that group of merchants in the 4 month post period. Target and Google have a long-standing partnership, and a history of innovating together to make shopping easier and more inspiring. Target was one of the first retailers to test Google Express (now Shopping Actions), and last year expanded the offering nationwide. Over the last six months, Target has seen the size of guests’ Express baskets increase by nearly 20%, with strong adoption in new markets.“Our guests love the ease and convenience of making their Target Run without lifting a finger by using voice interface. And since the orders are shipped from a nearby Target store, they’ll have their items delivered to their home in just two days,” said Mike McNamara, Target’s Chief Information and Digital Officer. “This is just the beginning for Target and Google. Through our partnership, we’ll continue to add new benefits to help guests save time and money. Shoppers will soon be able to link their Target.com and Google accounts, creating a more personalized and intuitive shopping experience. And later this year, Target guests will be able to use Target’s REDcard when shopping through Google, providing 5 percent off purchases and free shipping.” Ulta Beauty has seen improvements in loyalty and customer engagement on Google Express, with average order value (AOV) increasing 35% since 2016. “Ulta Beauty looks to offer a seamless shopping experience to our guests wherever they are – instore or online at ulta.com. As a long term strategic partner, Google helps us build bridges between the digital and physical experiences we offer with last mile fulfillment that leverages our stores and expands our inventory across the Google Assistant and Search,” said Mary Dillon, CEO of Ulta Beauty. “When our guests buy through Shopping Actions, they can enjoy the immediate gratification they experience in-store and are coming to expect online. They also spend more with us and enjoy other benefits of being an Ulta Beauty shopper, like earning loyalty points through our award-winning Ultamate Rewards program.”Floral and gift retailer 1-800-Flowers.com sees Shopping Actions as a way to get back to its roots of delivering immediate, personalized customer service. “Our job is not to tell customers they have to call us or visit us in a certain way, but to actually be where the customers have chosen to be. If we can make it a one-stop shopping experience , we must,” said Amit Shah, CMO of 1-800-Flowers.com. “On Shopping Actions, you can buy something from Costco for yourself but at the same time deliver a gift from 1-800-Flowers.com to your niece who is graduating high school. From the customer's point of view, it provides a very seamless multi-channel and multi-mindset experience.”To learn more about Shopping Actions, sign up through our interest form to be contacted with more information, or check out our Help Center We look forward to making the shopping journey more helpful, personal, and frictionless with you!