Jonathan Reynolds MP, Labour’s Shadow City Minister, commenting on Simon Walker’s independent review into SME banking, said:

“Ten years on from the financial crisis, one of the most fundamental issues we face is restoring trust to the banking sector.

“While this report is a starting point on how we can achieve that, we believe new systems will need to go further to mend the relationship between businesses and banks.

“Launching a low cost, independent tribunal system in pilot form merits consideration. We also believe a full independent public inquiry is necessary to guarantee we will never see a repeat of events like these again.”

Notes for editors

Review into the complaints and alternative dispute resolution (ADR) landscape for the UK’s SME market: https://www.ukfinance.org.uk/review-into-the-complaints-and-alternative-dispute-resolution-adr-landscape-for-the-uks-sme-market/