Netgate has become aware of an issue with our SG-1100 product. Some customers have reported experiencing intermittent reboots. Based on return unit analysis, we have been able to isolate the issue to out of tolerance components that intermittently fail under specific heat-induced conditions.

While we strive for a zero failure rate on all products, there are always factors out of our control. We are working with the component supplier and our manufacturing partner to resolve this issue as quickly as possible.

Thankfully, thousands of SG-1100's have been commissioned without incident, and we are not seeing an exceptional return rate - even as a result of this sporadic issue. That said, if your unit is experiencing repeat reboot conditions, please contact support here.

As always, rest assured Netgate will do the right thing for our customers and the pfSense community at large.