Issue 01

Apple denies consumers true choice

Apple arbitrarily moves the goalposts and frequently changes the rules for competitors. They routinely bar Spotify from communicating directly with our customers who access Spotify via Apple platforms. Our customers aren’t allowed to hear from us about our deals and promotions in the App store or about ways they can take advantage of opportunities to upgrade their service via the App.

Apple has also routinely rejected and delayed upgrades and enhancements to the Spotify app that we develop to improve functionality and our customers’ experience — and does so at business critical moments for us. Importantly, they put none of these roadblocks in front of their own music service.