Rise of the Tomb Raider - Support guidelines [Read me first]

Where to get official support

First things to check before posting

For NVidia users, please ensure you have the latest driver. We recommend driver version 361.75 or higher. This can be found here: http://www.nvidia.com/Download/Find.aspx?lang=en-us.



For AMD, please install AMD driver 16.1.1. This can be found here: http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-Software-Crimson-Edition-16.1.1-Hotfix-Release-Notes.aspx



For Intel, please find the latest drivers here: https://downloadcenter.intel.com/default.aspx please note that we consider the vast majority of Intel GPUs below minimum spec.

Minimum OS: Windows 7 64bit (32bit systems are not supported!)



Processor: Intel Core i3-2100 or AMD equivalent



GPU: NVIDIA GTX 650 2GB or AMD HD7770 2GB



RAM: 6GB

Recommended OS: Windows 10 64bit



Processor: Intel Core i7-3770k



GPU: NVIDIA GTX 970



RAM: 8GB

Right Click on Rise of the Tomb Raider in your Steam game library, select 'Properties'.



Select the 'Local Files' Tab, and then select 'Verify Integrity of Game Cache'.

If none of the steps above have worked out for you

Hi everyone!It's an exciting day for us: Rise of the Tomb Raider will be launching, world-wide, on PC today. And we intend for all of you to have a wonderful time playing it.Unfortunately, we cannot rule out that some of you will be having technical issues trying to play the game, especially on the PC platform, with the large variation of hardware and software configurations that exist.This forum is primarily intended for users to share their experiences and help each-other to resolve problems. When you post about technical issues that are affecting you, please remember to post in the Technical Sub-forum in either the Steam or Square Enix discussion groups.Official support for the game can be contacted via the below links:Europe: http://support.eu.square-enix.com America: http://support.na.square-enix.com Japan: http://support.jp.square-enix.com For more information on Rise of the Tomb Raider, please visit the official website: www.tombraider.com To ensure you can all have a great experience with the game we will have staff from Nixxes monitoring these forums until the 1st of March. However, if you require direct support on your specific issue, please use the above support links.Specifically for PC gamers, before posting, please keep in mind the following things:Rise of the Tomb Raider is the most advanced Tomb Raider game ever, and if you could run the previous game it does not automatically mean you can run this one (at the highest settings). We designed the game with a lot of bells and whistles for you to turn on, but you should feel quite happy running it without all of them.At minimum spec we expect you to be able to run the game at 720p/30fps average.If you are having issues with performance, please refer to our performance recommendations info here: http://steamcommunity.com/app/391220/discussions/0/451852225134000777/ Various virus scanners are known to be problematic with a lot of games, so please try disabling them temporarily to see if it solves your problem.We will add other programs here as problems are found.Steam offers convenient functionality to verify your local files.Steam will verify all your files and will re-download any required in cases there are corruptions.On Steam, after the launcher appears on game startup, select Options, and reduce the resolution to the lowest possible setting as well as select quality level 'Lowest' in the ‘Graphics’ tab. If the game runs correctly at those settings, selectively try upgrading settings to end up at a quality level that works for your machine.If you bought the game on the Windows Store, hold down SHIFT during startup, if you do so you can force the game into a safe-mode with the lowest possible settings.Please use standard factory settings for your hardware to see if this resolves your problem.Some users are encountering a brief pop-up from steam when they try to start the game, but the game itself never shows. If this is the case for you, navigate to your steamapps Rise of the Tomb Raider/_CommonRedist/vcredist/2012 folder, locate vcredist_x64.exe, and run it.A standard filepath looks like this: C:\Program Files (x86)\Steam\steamapps\common\Rise of the Tomb Raider\_CommonRedist\vcredist\2012\vcredist_x64.exeYou will need to adjust the filepath appropriately if you have installed your game to a different location.When you are centered onto the item that you would like to highlight in blue in survival instinct (waypoint) press the enter key to activate the waypoint beacon.Some third party programs are known to interfere with the functionality of Steam Overlay for various games. If you are playing Rise of the Tomb Raider and your Steam Overlay is not showing up (shift+tab being the default hotkey to summon it) please close Rise of the Tomb Raider and shut down any third party programs before restarting it to see if this fixes your issue.If these steps do not help resolve your problem we would like to hear from you. The official support mechanism is at the top of this post, but you are also free to post here in the Technical Support sub-forum with the below information so the community may be able to help you:• The platform you are playing the game on (either Steam or Windows 10 Store)• Your system specs (CPU, GPU, RAM, OS).• GPU driver version used. If you have multiple GPUs (for example in a laptop) please provide information for both.• The game logs some information in a file called 'Rise of the Tomb Raider.log' in a 'Rise of the Tomb Raider' folder of the Documents folder on your PC. Please provide the contents of this file.• When the game crashes crash information is left behind in this same Rise of the Tomb Raider folder. Please provide the dumps for the time/date at which you had the problem you are trying to resolve.• Please provide clear information on what exactly happens when trying to play the game on your machine. Do you manage to get into the launcher or does your issue already happen before that? Does the game always crash at a specific point in the game, or randomly after a certain time?