Overview

We are looking for a Technical Support Agent to join our team. You can work from anywhere in the world, but must be able to work part-time from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded.

Please only apply if you are seriously interested and have the required experience. We’re looking for someone reliable who values punctuality and work ethic and is looking for a long time position.

JOB DESCRIPTION

We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues.

A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role.

YOU WILL

Use our ticketing system to either reply to questions or forward them to developers

Respond to customer product inquiries

Resolve customer concerns raised during their account configuration and daily use

Troubleshoot problems with our software and recommend corrective action

Maintain a high level of quality of customer service and professionalism at all times

Answer phone sales inquiries

Occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings

Help updating our help articles

IDEAL CANDIDATE QUALIFICATIONS

2 to 5 years of relevant professional experience

Extensive experience troubleshooting SaaS software solutions

Outstanding follow-through and problem solving skills.

Resourceful, and detail oriented. Professional and friendly

Self-motivated and comfortable working independently

Top-notch written and good spoken English skills

Reliable, punctual and attentive to detail

Excellent internet connection, headset and ONE of the following devices: iPhone, or Android mobile phone, or iPad/tablet.

Compensation commensurate with experience. We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.

HOW TO APPLY

In your cover letter, please answer the following questions: