Travel is becoming stressful, forcing airlines to invest in digital technologies that ease the pain of passengers. The technologies include real time data, analytics, automation, Artificial Intelligence (AI), Machine Learning and Natural Language Processing (NLP). On the operations side, there is growing competition as airlines battle it out to enter new markets, create new partnerships, launch aggressive loyalty programs, manage capacity and attract new segments with full service, low cost, ultra-low cost and hybrid models. The key to staying on top during these turbulent times is to use data and cutting-edge platforms/technologies to innovate.

Airlines keen to address the challenges and opportunities before them leverage ITC Infotech’s expertise in the Airlines industry to transform business. We bring 15+ years of global experience in the industry to provide improved omni-channel customer experience and systems modernization.