As we get ready to go into the next decade, telecoms are being transformed by technology in different ways. From artificial intelligence (AI) to the danger of cyber attack, the following 7 biggest technology trends will transform telecoms in 2020.

5G

5G keeps some dramatic changes. The 5G action plan of European Union provides nonstop 5G coverage by 2025 for railways and major roads. Besides capable to support a hundredfold increase in connected devices per each unit area, 5G will recommend ultra-low latency, improved data rates and enable network slicing. This can also provide new services, network operation and customer experience for telecom operators.

Because of 5G, telecoms will not only be technology distributors, but also service providers. For this transformation telecoms need to engage with governments, enterprise customers and modify their sales approach to help customers influence the power of 5G.

Artificial Intelligence (AI)

Currently, telecommunications use artificial intelligence in various features of business. Virtual assistants and chatbots, and the artificial intelligence that runs these tools behind the scenes, telecommunications companies advance customer service and satisfaction. Artificial intelligence is necessary for the optimization and predictive maintenance of the networks of telecommunications companies. AI is also hard at work identifying deceitful activity. Moreover, through predictive analytics, artificial intelligence makes it feasible for telecoms to gather actionable business insights from the volumes of data they gather every day.

Internet of Things (IoT)

As the telecom industry facilitates internet device connectivity it is one of the largest players in the Internet of Things market, everyday items that are connected to one another and the internet. Internet of Things technology assists telecoms check base stations and data centers remotely. This helps guarantees least downtime for the network. Since telecom is so instrumental in providing IoT infrastructure, the industry is exclusively poised to build up and offer Broadcast communications. It is one of the projects that utilizes man-made reasoning in numerous parts of business today. Through remote helpers and chatbots, and the man-made reasoning that runs these apparatuses off camera, broadcast communications organizations improve client assistance and fulfilment.

Big Data

It’s indisputable that telecommunications companies are collecting and creating volumes of data from mobile devices and apps, wearable and more—wireless data is likely to continue to increase through the 2020s—but it will be the companies that use it to their competitive advantage that will carry on. Telecommunications companies should guarantee that their networks can go through surprising amounts of data efficiently and continue to maintain new technologies. Telecoms also require to lecture to the new security challenges that have occurred with new technology that use their networks. Eventually, the data that telecoms gather can be analyzed to advance customer service, decide and robotic process automation can take over repetitive, rules-based, high-frequency processes and complete them very accurately. Additionally, Cloud Computing evaluates new products, as well as monitor and optimize the network. When evaluated and acted upon, big data can help telecoms build a stronger business.

Robotic Process Automation (RPA)

Robotic process automation can take over repetitive, rules-based, high-frequency processes and complete them very precisely. When telecoms set up RPA for tasks, error rates and costs are reduced while customer service and operational competence are improved. The telecommunications industry has one of the highest adoption rates for RPA technology since it seems to serve it so well. RPA recommends high levels of scalability and agility for telecoms and can take over a lot of tasks for example report generation, responding to customer questions, order processing, price tracking and more.

Cloud Computing

Cloud computing’s pay-per-use service model aids telecoms initiate new services, lessen their costs and adjust to market demands more efficiently. The cloud provides economies of scale, scalability and cost effectiveness to telecoms. When telecoms accept cloud technology and switch important business functions to the cloud, they gets help from the cloud’s competence.

Cyber Security and Resilience

We get the granted services that are facilitated by telecoms including phone and video calls, email and messaging until we experience an outage and recognize how dependent we are on those services. As telecoms store vast amounts of sensitive data on complex networks that perform as gateways to other businesses and since they make and operate critical infrastructure, telecoms are more and more a target for cybercriminals. From direct cyberattacks for example distributed denial of service to indirect attacks such as malware, telecoms require to protect themselves and plan for the future of 5G and the security problems that will stand for.