Send this page to someone via email

Internet providers say service has been restored after many customers across Ontario reported outages.

“This evening some customers that use third-party internet providers may have experienced a disruption in their services,” a Rogers Communications spokesperson told Global News in a statement late Wednesday evening.

“All services are back up and running now, and we sincerely apologize for any inconvenience.”

READ MORE: More Bell Canada disruptions leave Toronto customers off the hook

The announcement comes hours after TekSavvy said there were issues affecting customers throughout the province due to a problem with the Rogers network. Start.ca said the outage affected its network too.

The companies later published updates saying service was restored.

Story continues below advertisement

Customers tweeted at the Rogers customer service account on Twitter, @RogersHelps, to complain about outages in areas such as Toronto, Ottawa, Mississauga and Guelph.

Rogers representatives responded to several customers on social media and said there wasn’t an Ontario-wide outage.

— With files from Kerri Breen

This evening some customers that use 3rd party internet providers may have experienced a disruption in their services. All services are back up and running now, and we sincerely apologize for any inconvenience. — RogersHelps (@RogersHelps) October 18, 2018

It looks like the Cable internet in Ontario is starting to come alive. Thanks everyone for the patience. -SC — TekSavvy Assistance (@TekSavvyCSR) October 17, 2018

Things appear to be returning to normal at this time. We'll continue to monitor to ensure things are stable (and thanks for your patience over the last several hours, it has been sincerely appreciated!).#BestCustomersEver — Start.ca (@startca) October 18, 2018

Hello everyone, we are currently experiencing an outage on our cable services. We are currently investigating the issue further. Thanks — TekSavvy Assistance (@TekSavvyCSR) October 17, 2018

The Cable internet issue in Ontario is still ongoing & being investigated. There is no ETA at this time but we appreciate the patience. Please leave your modem plugged in & once resolved, the service should come back on it's own. -SC — TekSavvy Assistance (@TekSavvyCSR) October 17, 2018

To confirm, the outage that many of you are experiencing appears to be quite widespread and affecting several internet providers. — Start.ca (@startca) October 17, 2018

We can confirm this is a routing issue with the infrastructure provider, which has been escalated to their network team, and they are currently investigating. More information will be posted as it becomes available. — Start.ca (@startca) October 17, 2018

Some customers in the Markham area may be experiencing a disruption to their TV, Internet, and Home Phone services. Technicians are on site and service will be restored as soon as possible. Thank you for your patience. — RogersHelps (@RogersHelps) October 17, 2018

Hey Jim! Thanks for reaching out to us today! I can understand your concern as I know how important it is to have access to your internet! At the moment we are not experiencing an Ontario wide outage. We will provide updates to our customers during… https://t.co/R9rR18qEDI — RogersHelps (@RogersHelps) October 17, 2018

Hello Kaithleen. Service interruptions can be very inconvenient. I rely on the same services and any downtime is tough to deal with. Our customers are not experiencing an Ontario-wide outage. Please feel free to DM us to have more information about your area. ^ll — RogersHelps (@RogersHelps) October 17, 2018

Hello Teresa. Service interruptions can be very inconvenient. I rely on the same services and any downtime is tough to deal with. Our customers are not experiencing an Ontario-wide outage. Please feel free to DM us to have more information about your area. ^ll — RogersHelps (@RogersHelps) October 17, 2018

Not having the internet when studying for a midterm would be frustrating. I would recommend contacting your ISP for further assistance. No network issues have been found on our end. ^mh — RogersHelps (@RogersHelps) October 17, 2018