All online e-store orders are processed and shipped from our warehouse and should arrive within 15 business days of online purchase. You will receive an email (at the email you provided when you joined) with a United States Postal Service, (USPS), and tracking number. You can track your merchandise at www.USPS.com. You can also find a link to your order number and tracking information on your Member Dashboard.

Shipping Options: If you choose Standard Shipping, your order will be processed and leave our warehouse and should arrive within 15 business days of online purchase. It will be shipped to you via USPS First Class Mail. If you choose other services, your order will be shipped to you per your chosen option and you will be able to track it here.

If you have any questions about your order, please email store@nshss.org, and we will respond as quickly as possible. Otherwise, please refer to your email to track your merchandise shipment.

Expedited Shipping: Please be aware that we do NOT offer Overnight shipping unless your order is placed BEFORE 10 AM EST. If you request Expedited Shipping at Checkout and the time is after 10 AM EST, your order will be given top priority and will process and ship via the USPS and should arrive within 3 business days of online credit card purchase. You will receive an email with the tracking number and you will be able to track it here.

What is the Refund, Return or Exchange Policy?

REFUND POLICY. Refunds will be issued for select merchandise only returned to NSHSS within 30 days of original purchase and returned in the same condition it was received. We will not accept returns or issue a refund if items are returned after 30 days. NSHSS is not able to refund shipping and handling fees. The member must pay shipping charges for returns.

RETURN POLICY. For all packages sent to NSHSS for a return or exchange: Please write RETURN or EXCHANGE on the outside of the package. Include a note with the following information: order number, contact email, phone number, and a note explaining the action you would like taken. NSHSS is not able to refund shipping and handling fees. Members must pay shipping charges for returns or exchanges.

EXCHANGE POLICY. We will exchange any defective item within 30 days of purchase for the same item if the original item is returned within 30 days in the same condition it was received. If you wish to exchange a clothing item due to a sizing issue, we will exchange your clothing item for a different size upon receipt of the original item if it is returned within 30 days in the same condition it was received. NSHSS is not able to refund shipping and handling fees. The member must pay shipping charges for exchanges.

Return Address: Please send any items for Refund/Return/Exchange to NSHSS Headquarters,

Returns Processing, 1936 North Druid Hills Road, Atlanta, GA 30319. NSHSS is not able to refund shipping and handling fees. Members must pay shipping charges for refunds, returns or exchanges.