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Sony is a Japanese corporation with global headquarters in Tokyo. Its primary consumer products are electronics for communication and entertainment. The Sony Group also has business in music, motion pictures, and financial services. Sony began as an electronics store in Tokyo in 1946. After cracking the market in America with portable transistor radios, the brand name officially became Sony in 1958. This name comes from “sonus” which is the Latin root of “sound.” Sony is known for producing audio and visual electronics for personal or professional use. It is one of the largest manufacturers of televisions in the world, and one of the most expansive entertainment companies.

Sony Contact Numbers

Contact Sony on these numbers for support with their products.

Department Opening Times Customer Services (Mon – Fri) 9am – 6pm

(Saturday) Closed

(Sunday) Closed Sony Electronics (Mon – Fri) 9am – 6pm

(Saturday) Closed

(Sunday) Closed PlayStation (Mon – Fri) 10.30am – 7pm

(Saturday) 10.30am – 7pm

(Sunday) Closed Sony Mobile (Mon – Fri) 8am – 8pm

(Saturday) 9am – 5pm

(Sunday) Closed Mobile Repairs (Mon – Fri) 8am – 8pm

(Saturday) 9am – 5pm

(Sunday) Closed MySony Account (Mon – Fri) 8am – 8pm

(Saturday) 9am – 5pm

(Sunday) Closed

Customer Services

Whenever you buy a Sony product from a particular retailer, you should contact them directly regarding the order, delivery, or any problems. Call to locate your nearest retailer selling the Sony product you want to buy. You can call to check the details of a special offer if you see one advertised online. If you are getting rid of an old device, call to find out if Sony can recycle it for you. Or if you want to make a complaint about a Sony product or the service you have received, call this number. Ask to speak to a manager if customer services cannot resolve it.

Sony Electronics

Sony offers many electronic products, both audio and visual and for consumer or business use. The company sells televisions and home cinema equipment, music players and headphones, cameras for photography or recording video, connection and storage devices, and products specially designed for use in vehicles. They even offer tablets, laptops, computers, digital e-readers, and smart sports devices. All of this is in addition to their mobile phones and gaming consoles.

PlayStation

The PlayStation is the fastest-selling and best-selling games console in the world. From the first console in 1994 to the most recent fourth edition in 2013, millions of people play games with a PlayStation. There are also handheld systems like the PSP (PlayStation Portable) and Vita. Accessories are available to enhance the gaming experience, like wireless headsets, a camera, and the VR.

Sony Mobile

Sony manufactures a variety of mobile phones, including the Xperia™ range. The company offers other mobile devices as well, such as smartwatches and a range of accessories for phones. This includes earphones, headsets, covers, stands, cables, chargers, and Bluetooth devices. An Xperia™ Companion programme is available to download on your computer so you can connect your device. Call for help with installation and browsing or transferring the content from your phone. The Companion will let you update and repair the software on your phone from your computer.

Mobile Repairs

The problem might be with the software, so Sony can help you fix it remotely by guiding you through some repair advice steps. If the issue cannot be fixed this way, you will need to send it to Sony for technical repairs. It is free to do this if your device is under warranty. Otherwise, they will give you a quote for the cost of any repairs. If you do not want to pay for this, you will still owe a £23.45 fee for examination and return shipping. Sony can repair your phone using genuine equipment and replacement parts. You will receive the fixed phone in 5 to 10 working days.

MySony Account

Registering for an account on the Sony UK website gives you access to customer support and special offers. It also allows you to register your Sony devices to your account, and post on the Sony community forums. If you ever get locked out of your account, you have to answer your security question and provide your date of birth to reset the password. You can update your details or even delete from within your account. If you are unable to do this yourself, then call this number for assistance. Call if you cannot find your product in the database to register it, or if the site doesn’t recognize the serial number.

Other Ways to Contact Sony

You can find many support options online if you log into your MySony account. If you want to speak to a person at Sony, calling up is your best option. This ensures that your problem is resolved as quickly and directly as possible. Otherwise, you could try messaging Sony on their social media. They monitor the Sony UK accounts on Facebook and Twitter. You might want to look through the community forums for anyone experiencing similar issues to find advice on how to resolve them. If you would like to get help with a device or make a complaint, you can send an e-mail to cro.en@eu.sony.com. You could also write a letter to the Sony UK head office, but this is a slower method.

Department Address UK Head Office Sony Europe Limited

The Heights

Brooklands

Weybridge

Surrey

KT13 OXW