MEDFORD, Ore. — Asante announced on Tuesday that it will no longer bill for COVID-19 screening or testing, and will temporarily stop sending past due medical bills to collections.

“Consistent with our Mission, Vision and Values, Asante believes deeply in the safety and health of our community and employees,” said Scott Kelly, president and CEO of Asante. “We don’t want anyone to worry about the financial impact of health care if they’re experiencing symptoms of COVID-19.”

Asante said that it would still bill a patient's insurance company for COVID-19 screening testing, but wouldn't charge any leftover fees to the patient. Those who are underinsured or have no insurance will also not be charged.

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“The cost of these services related to COVID-19 should not be a barrier to receiving care,” said Kelly. “We do not want to contribute to the financial stress that many families and individuals in our community are currently facing.”

The company said that it would work with patients to find affordable payment plans instead of sending past due medical bills to collections in an attempt to reduce "financial stress during the pandemic."

Asante is still working with insurance companies and government officials to work out cost-sharing for providing care when someone is actually positive for COVID-19, the company said.

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“The important thing is if you’re experiencing symptoms of COVID-19, seek care,” added Kelly. “Calling ahead for medical advice from a health care professional and receiving appropriate care while at home, can help stop the spread of the virus.”

The most common symptoms of the new coronavirus are fever, cough, and shortness of breath. People with mild symptoms that fit the description are still asked to call a doctor or the Asante COVID-19 hotline at (541) 789-2813 before going into a medical clinic, urgent care or emergency department.