If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. It's that simple.

Open a dispute in the Resolution Center to get the process started.

How to open a dispute If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account. Open a dispute in the Resolution Center within 180 calendar days of your purchase. Click “Dispute a Transaction.” Select item dispute. Be aware that disputes must be opened within 180 days of your payment date, and that you and the seller will have 20 days to work things out.