How To Request A Refund

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

Additional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ.