A long-distance call for help with a dodgy dog left Lancaster city police puzzling over a transcontinental mix-up.

Over the weekend, city police took a call from a woman with a strong English accent who requested a police officer to see about a dog on her porch and yard, police reported in a Facebook post.

Sgt. J.D. Shaeffer took the call and realized after looking at the number that something wasn’t right, police said.

Sgt. Shaeffer asked the woman to confirm her address, which she said was in the 400 block of Ashburn St. Shaeffer then asked her what city she was in. “Lancashire, England,” she replied.

Police said Sgt. Shaeffer advised the woman that she had mistakenly called Lancaster, Pennsylvania, in the United States and that they would be unable to help her.

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“Hopefully she was able to contact some good Bobbies to help,” city police said.

Lt. Todd Umstead, who wrote the Facebook post, said city police often get calls from people who live in a “Lancaster” in another state.

Hearing from a caller in England was exceptional and Umstead said he wasn’t sure how the woman made such a major misdial.

“Luckily it wasn’t a serious emergency that this person needed help right away,” Umstead said.