These plan changes create a disincentive for long-time users to upgrade their Arlo systems as I started to do prior to this unannounced dramatic price increase in the subscription plans. Was that your intent?



I have 16 cameras, 3 of which are Pro 3s (one still in the box) and a mix of Pro 2s (9) and Arlo Qs (3) as well as 2 Security Lights (a 3rd died for no obvious reason), the audio doorbell and the door chime. I have the Smart Elite Annual Plan for up to 20 cams. I did not realize - because it was not made clear - that my 3 Arlo Pro 3 Cams could not be used with my existing plan. WHY can't they be used with my existing Smart Elite Annual Plan when I am not using my full 20 cameras?



The 3 month trial for the Pro 3s - at least 2 of them is almost up. I saw the DRAMATIC price increase for plans with fewer benefits AFTER I purchased the Arlo Pro 3s. Two were purchased directly from Arlo after Arlo promoted the new Arlo 3s. The new plan is cost prohibitive for me. Why can't I keep my existing Legacy Camera Plan and add a new plan for the Arlo 3s? Why penalize me for buying new equipment?



Why would you do away with annual plans? I assume but cannot find much information on your website that my annual Smart Elite Plan will automatically renew since my credit card info is on file (that is what your Q&A states). Is this correct, i.e. will it automatically renew for a 1 year period with a 1x annual payment? As an aside, why not allow annual plans? Monthly plans are a PIA since they require monthly payments – very inconvenient (I never allow automatic withdrawals from my bank so that is never an option for me.) How long is my Smart Elite plan grandfathered - one year, two years or?



Absent some changes in these new plans I will not pay an exorbitant plan amount just to add the Arlo Pro 3 cams. Does Arlo understand this major disincentive to further expand existing systems? I am currently looking for alternatives and most likely will need to move on at some point to another system. My home security company is currently on a path to improve their cams so I will be watching its progress. I believe others feel this way too.



Is there any chance you will re-think these plan changes to accommodate all of us who have invested a LOT OF MONEY into the Arlo system - at a minimum let us keep our Arlo plan and either add the new cams to our existing plan or at least to have 2 plans - the legacy plan and a plan for the new cams?



Some of us will be working tomorrow and unable to participate in your Q & A. Please confirm that there will be written responses to all of our questions.



Thank you.