17:10 03 Jun 20

I received simply mind-blowing service from this clinic when I went to them to receive a COVID-19 antibody test. First of all, they were offering the test at a third of the price asked by pretty much all the other private clinics in London, and NHS members would have an additional 50% discount. I could quickly book an appointment online and get a visit one or two days later. The clinic is nice and welcoming, with two competent receptionists: after a short wait a really nice nurse explained to me the various aspects related to the test and applied it to me. 15 minutes later I had a positive result for IgG antibodies, although the result line was a bit faint. The nurse assured me that this still meant I was positive to antibodies, but I was still somewhat dubious, so after going online for answers and getting confused by differing opinions, I wrote to the clinic to get a confirmation. The clinic director went to absolutely unprecedented lengths to reassure me, indicating me the brand of the tests they used, the accuracy rate that had been measured, and confirming the fact that a faint result was still a result.He didn't stop there, though, and invited me for a retest a few weeks later for piece of mind: in the meantime the test accuracy had been also certified by the Pasteur institute in Paris. I was tested by a different nurse who was also extremely nice and professional, clearly caring about myself not being scared by the needle and engaging in pleasant chat to distract me.