waytools: waytools: we want users to really enjoy its new power without distractions, even from bugs outside our device.

Really? I don’t know of any other company who would deny customers eager to purchase a product just because it doesn’t inter-operate perfectly with some portion of devices which have their own unique bugs. Reporting bugs to the outside responsible parties and even working in the background to help them to fix it or to implement work-arounds makes sense. But delaying release for this is just insane. Even if the product in question is made by Apple, the company you always compare yourself too. And these delays are completely unfair to the customers who want to use your product with the rest of the devices.

Is it easier to deny your customers access to your product for such frivolous reasons when you already have their money?

Speaking of money, do you really already have hundreds of thousands of orders and 10s of millions of dollars? Or were you just being optimistic about fast order ramp-up when you mentioned 1000x more users?

Followup:

I’m editing this post since I have been denied the ability to post any other way. Waytools has seen fit to revoke my ability to post, presumably in response to my comments and questions above. I would like to know why, but they didn’t even acknowledge in their response below that I have been blocked and they haven’t responded to my direct query so I can only assume something in my post above hit a bit too close to home. And no, I don’t want a refund. I want the product I paid for over 3 years ago even if it doesn’t always work with buggy Bluetooth stacks.