COVID-19 Update For Our Customers

As we all face the impacts of COVID-19, Hudson’s Bay continues to prioritize the health and well-being of our associates, customers and communities. On March 17 we announced the temporary closure of our stores for two weeks, and it is clear that it is not the right time to re-open.

For customers that have placed a “Shop Online, Pick Up In Store” order through thebay.com, curbside pickup is now available daily from 10 a.m. to 3 p.m. To confirm the store’s pickup location, please call your selected store or refer to signs at the entrances directing you to where this curbside pickup is located.

We will continue to assess the situation and keep you updated. We continue to serve customers at thebay.com, and have adjusted our return policy so that any purchase placed after January 17, 2020 can be returned in store within 30-days of re-opening.

We want you to know that we will continue to deliver to all homes and P.O Boxes in Canada through thebay.com.

As the situation continues to evolve, we are monitoring closely and ensuring our practices align with the guidance provided by public health and government organizations. Your health and well-being, and that of our associates, remains at the forefront. Please continue to take care of yourselves and each other.