When I was a kid, I played little league baseball. My father also volunteered, being a lover of baseball and an all-around awesome guy. It was fun. I enjoyed it, even though I wasn’t that good. However, I still thought I was better than the majority of the kids on my team. I’d been playing baseball with my dad in the backyard for years. I had developed those skills more than most.

Then, one year, my skills started to slip. In my defense, that was also around the time I developed asthma. I still thought I was good, but there’s only so much you can do with those skills when you’re coughing and wheezing half the time. As a result, my coach had me bat next to last and made me play outfield, which I took as a personal affront.

I know he wasn’t trying to insult me, but I took it very personally. Being a kid, I gave him and everyone around me a bad attitude. When I told my father about this, I thought he would be on my side. Instead, he wasn’t having it. My dad was not the kind of guy who rewarded bad attitudes. No matter how much I told him the coach’s decision upset me, he had the same response.

“Can’t hack it? Get your jacket.”

That became a mantra of his. At the time, I hated it. As I got older, I came to appreciate it. On the surface, it may seem harsh, especially when it’s directed a kid in the context of a little league game. However, it conveys and important lesson while indirectly raising an important question.

When is it okay to tell someone they need to grow thicker skin?

I believe this question is more important now than it ever was when I was a kid playing little league baseball. With the rise of outrage culture and numerous controversies on issues that rarely warrant controversy, I feel as though my father’s wise advice is more relevant than ever.

That said, answering this question isn’t simple. I know it’s tempting for anyone annoyed by political correctness to just brush off outrage as coming from thin-skinned, over-coddled snowflakes. That is, after all, a popular perception among the most vocal critics of outrage culture. However, that recourse ignores some important caveats.

It’s one thing to tell an over-privileged college student majoring in underwater basket weaving that they need to grow thicker skin. It’s quite another to say the same thing to a wounded veteran or a rape survivor. Make no mistake. Those over-privileged professional whiners exist and they deserve both criticism and scorn. They’re still the extreme cases. Most people operate in that vast area between extremes.

To illustrate, consider the following example. You’re on a stage telling a story in front of a large group of people. The story isn’t political, nor is it an attempt to convince someone of a particular worldview. The story contains some difficult themes, including references to graphic violence, sexual abuse, and racism. It doesn’t have to be based on real events. Those themes just have to be sufficiently graphic.

After you’re done telling the story, a small segment of the audience comes up to you and tells you they found your story to be deeply offensive. They claim that the simple act of you telling a story caused them real psychological harm. How do you respond to them?

For some people, their first inclination will be to apologize to them and everyone else who felt offended. This is often the first recourse for any celebrity who tends to make a public gaff, of sorts. It’s an easy option and, at the very least, will mitigate some of the outrage, but it has the added effect of derailing serious discussions.

For others, the first inclination will be to brush off those who are offended and tell them to grow thicker skin. There are certain individuals who make this their primary response. They tend to be less concerned about hurting peoples’ feelings and often criticize those who are easily offended. While that may be warranted in some instances, it can often come off as callous. In some cases, it devolves into outright trolling.

Whatever the recourse, both responses have the same flaw. They ignore the actual substance behind those who took offense to the story. It generalizes the nature of the harm they claim to have endured. It essentially lumps the offense that some thin-skinned college kid feels with that of someone who has legitimate issues.

Without those insights, any apology or lack of apology will make light of any genuine offense someone endures. Those details are necessary in determining who needs to grow thicker skin and who deserves a sincere apology. In essence, the right response is determined on a case-by-case basis and that can get both tricky and cumbersome.

Say one of the audience members took offense because they felt the story glorified the current and historical oppression of women by way of patriarchal traditions. Someone harmed by anything that vague definitely needs to grow thicker skin.

Say one of the audience members took offense because they’re struggling with a legitimate mental illness and parts of the story caused them significant distress that required medical intervention. In that case, telling them to grow thicker skin isn’t just insensitive. It’s downright malicious. People with legitimate medical issues can only do so much to manage their reactions.

It can get a lot more complicated. One of the audience members may have endured a real trauma in their lives and while they’re not on medications, they’re still struggling and hearing the story opened some unhealed wounds. In this instance, an apology is warranted, but only in the context of acknowledging someone’s real-world issues. You can’t tell them to grow thicker skin, but you can encourage them to heal.

Maybe there’s another audience member who just says the story was patently offensive and is too heavy on outdated stereotypes. They’ll angrily rant at how certain elements denigrated their heritage, their culture, and their race. It’s not just that the story was offensive. They believe anyone who tells it is as bad as those who made it. This person may be sincere, but they could also benefit from growing thicker skin.

There are any number of ways someone can claim offense. Some are legitimate, but most are contrived. As a general rule, any offense that requires someone to be offended on behalf of other people is questionable at best and insincere at worst. It tends to happen whenever people try to make broad claims about cultural appropriation or stereotypes.

Even if certain generalizations about cultures are legitimate and certain stereotypes have a basis in fact, the offense is still taken personally. The very fact that it exists is an affront. That’s usually another sign that thicker skin is at least part of the solution. It’s one thing to abhor racist acts. It’s quite another to abhor that it exists at all.

Everyone is wired differently. Some are just more easily-offended than others. That’s an inescapable fact of life in world that’s diverse and has the technology to over-react to anything that anyone may say. Even with those caveats, it certainly helps to discern those who suffer real harm from certain rhetoric and those who really need to grow thicker skin.

There are some criteria that can help us make that determination. It may not help in every case, but here are just a few.

If someone is offended by the fact that something exists, then they need to grow thicker skin. If someone is offended by mere opinions of other people, then they need to grow thicker skin. If someone is offended on behalf of an entire group, then they need to grow thicker skin. If someone is offended because other people can’t know the specifics of what offends them without reading their mind, then they need to grow thicker skin. If someone is offended by something that was not intended to offend or harm, then they need to grow thicker skin.

Again, these are just general guidelines and there are certainly exceptions to many. However, if we apply these standards to my story as an upset little leaguer who took offense to his coach’s decisions, then my father’s reaction would be appropriate. In that situation, someone is right to tell me that I should grow thicker skin. Moreover, I became stronger and more mature as a result.