LEGO is doing another survey over on the LEGO Ambassador Network and they would like to have your feedback about customer service. The questions are interesting and it asks for some ideas to help improve the online customer service. The deadline to enter is August 20 and the result will be shared shortly after. You can go to the survey here. Now if we can get a survey for the new VIP program…

The Future of LEGO Customer Service Online

LEGO Customer Service is currently reviewing its online presence and looking toward the future—how can we evolve and innovate for our customers?

We’re super interested in knowing what our recognized fan communities think of our online customer service experience and what they’d like to see more of as we look to the future.

This questionnaire is best completed by those who’ve interacted with our website before, whether it’s our help topics or our device guides or any other feature that exists on our service site. The responses are anonymous, but we’ll offer you the chance to provide your contact info should we want to follow up with you.