FREQUENTLY ASKED QUESTIONS (FAQS)

How often are new designs added?

We are constantly adding new designs to our collection,

so stay updated and check the site regularly for the latest releases.

What’s the difference between a Lite Case and Tough Case?

The Lite Case weighs less and has a thinner profile, while the Tough Case is thicker for extra durability and protection. Both our Lite and Tough Cases are made of a hard, polycarbonate material.

Razer Customs products are not available in my country/region—what can I do?

We are working towards making Razer Custom products available in as many locations as possible.

Please check the Razer Customs page regularly for updates.

How long does it take for my product to arrive?

It ships in 7-10 business days after your order has been placed.

If I’ve made a mistake with my order, what can I do?

Please reach out to our support team immediately.

There's something wrong with the product—who do I contact?

For any issues, please reach out to our support team.

For more information, please refer to our Razer Customs terms and conditions.