Spectrum announced Wednesday that it had increased Internet speeds for customers in the Rochester area.

Existing residential and business customers will see an increase in download speeds from 60 to 100 Mbps, with no change in price.

"More than 99 percent of our customers now have access to Spectrum Internet with starting speeds of 100 Mbps,” said Mark Fitchett, area vice president of Western New York, in a statement. “We’re delivering internet customers even more speed for streaming, surfing and social media, all with no change in the price of their Spectrum package.”

The company says a small percentage of customers will need a new modem to receive the faster speeds. Affected customers will be contacted directly with details on exchanging their modem.

Consumers can determine their speeds using an independent online service like SpeedTest.net.

Charter Communications acquired TWC, the region's dominant cable TV and internet provider in 2016. The service was re-branded under the Spectrum name in March.

While this speed boost comes with no increase to the monthly bill, many customers report they've already seen higher prices for their bundle of Internet and cable television services this year.

This speed upgrade will not apply to existing customers who are still participating in a legacy plan from Time Warner Cable. Those customers will have to abandon their Time Warner plan and switch to Spectrum plans and pricing to get the speed upgrades.

Under those plans, many TWC customers were getting internet speeds of 15 Mbps.

The speed boost in Rochester is part of a broader initiative of digital upgrades in markets served by Spectrum.

"While customers may experience these speed upgrades as if a switch has been flipped, they were made possible by Charter’s ongoing investments in infrastructure and technology," the company said in a statement.

In some other markets, these upgrades have enabled them to increase speeds to 200 Mbps.

As part of the approval of Charter's acquisition of TWC, the company agreed to increase speeds across New York State to 100 Mbps by 2018 and 300 Mbps by 2019. They also promised to extend their broadband service to 145,000 more residents and businesses by 2020.

In June, the state Department of Public Service announced that Charter had failed to meet its schedule to build out its network, reaching an agreement for the company to set aside $13 million to fund the expansion efforts.

SLAHMAN@Gannett.com

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