Freezer Burn 2020 Cancellation Announcement

It is with the deepest regret that The League of Extraordinary Albertans (The LEA) and the 2020 Freezer Burn Production Team must announce the cancellation of Freezer Burn 2020: Prepare for War! The Dragon Spawn Cometh. Given the current COVID-19 pandemic impact worldwide, we do not believe it would be responsible and safe to hold the event, nor do we feel that given the time restraints and uncertainty, Team Leads and volunteers will have enough time to adequately prepare.

The current plan is to postpone the event until next year, June 2021. We plan to carry everything, including the theme, over until the next time we can safely hold Freezer Burn.

Freezer Burn has always had a “No Refunds” policy. We are making an exception to that policy, given these extraordinary circumstances.

What to do with the tickets already purchased:

Option 1:

Do nothing. Do not request a refund. Do not lose your ticket. Keep your ticket until next year: TAKING VERY GOOD CARE OF IT BECAUSE WE DO NOT HONOUR LOST, DAMAGED OR STOLEN TICKETS. We highly encourage this option! Tickets may be going up in price next year, and your current ticket will be considered equivalent.

Option 2:

You can sell your ticket to another community member. (Please remember, Face Value sales only and please include the Survival Guide) This transaction is up to the people involved. The LEA and Freezer Burn Production Team will not be involved in these transactions. Again TAKING VERY GOOD CARE OF IT BECAUSE WE DO NOT HONOUR LOST, DAMAGED OR STOLEN TICKETS.

Option3:

Request a refund for tickets purchased. If you need this financial relief, please take it. The ticket holder must email the production team at *protected email* to request a refund. We will send back a confirmation that we have received your request. If you do not hear back from us, then we did not get your email, and you need to send a follow up prior to the deadline. You must get your refund request in by April 30th at 11:59 pm. No requests will be accepted after this date. The information that you must provide in your email is the:

ticket holder’s name,

email address attached to the ticket,

ticket number.

The Freezer Burn Finance and Ticketing teams will then contact all participants requesting a refund (after May 1, 2020) to set up a scheduled virtual meeting and E-Transfer. You must have the ticket you are requesting a refund on available and visible for this meeting.

The Producers and LEA will be holding a virtual town hall on April 15, 2020, at 7 pm to answer any questions you might have about the cancellations and refunds.

**Please note that the refund amount will be less applicable fees.**

Art Grants:

At this time, no art grants have been awarded for the 2020 year. Our Art Grant team has advised us that the forms will be shut down for this year and reopened at the start of the 2021 year, and they are looking forward to your fresh applications at that time. If you had submitted an Art Grant request for this year, it has been cancelled and you will not be receiving any further communication about it.

Placement, Theme camps, Sound stages:

Any submitted theme camps and sound stages will also be required to submit a new application next year.

In the meantime, we encourage you to stay home and stay isolated to help flatten the curve of COVID-19. Stay updated and get the latest information on COVID-19 from the official Health Canada website. We hope to see you in 2021!

FAQ

When can I expect my refund?

Refunds will be issued as soon after the April 30, 11:59 pm deadline as possible. We’ve never done this before, and we are having to figure it out as we go, so your patience is appreciated.

I bought two tickets. Can I request a refund for just one of the tickets and retain the other one for next year’s event?

Yes.

I’ve got a ticket that I bought from someone else. Can I request a refund?

Yes. Please note that if you did not register the ticket in your name when you received it, it is possible that both you and the previous holder could attempt to request a refund for it. We will need to deal with this kind of situation case by case, if or when it arises.

What if I can’t receive an e-transfer?

Maybe you know someone that you trust that could receive the e-transfer for you? We will work with you to find a solution.

What are the fees that will be deducted?

Any e-transfer fees from the bank will be deducted from your refund. Additionally, If you paid by credit card, the $7 fee will not be returned.

Can I use my ticket for next year?

Yes. It is the ticket holder’s responsibility to keep their ticket safe. There will be no refunds or ticket exchanges for lost, destroyed or stolen tickets.

Can’t you hold Freezer Burn later in the year?

Not really.

We can’t count on being able to book the event location on another date.

We can’t count on this pandemic being over by any date we chose.

Holding it in autumn starts overlapping with Burning Man.

We also need to think about Freezer Burn 2021 planning and volunteer burnout if we tried to organize two events close to one other.

How will we receive word about when we can come out of hiding and start building again?

This is a public health matter, not a Freezer Burn matter. Still, the LEA Board will update the community on how it is responding to changes in public-health actions through the extraordinaryalbertans.org website, the email list, and Alberta Regional Burning Man Facebook group.

Why did it take you so long to announce this?

Two weeks ago, we gave ourselves a deadline of two weeks to work out logistics, get communications written up, and make a final decision. At the time, that seemed more than adequate. Mere weeks ago, cancelling Freezer Burn more than three months out from an event would have been unthinkable, but today it is seen as too late. We didn’t anticipate how quickly the world would change in those two weeks.

If you have any additional questions, please email *protected email* .

The Freezer Burn Production Team and LEA Board