Table of Contents



1 Introduction (Page No. - 13)

1.1 Objectives of the Study

1.2 Report Description

1.3 Markets Covered

1.4 Stakeholders

1.5 Market Scope

2 Research Methodology (Page No. - 16)

2.1 Market Size Estimation

2.2 Market Crackdown & Data Triangulation

2.3 Market Share Estimation

2.3.1 Key Data Points Taken From Secondary Sources

2.3.2 Key Data Points From Primary Sources

2.3.2.1 Key Industry Insights

2.3.3 Assumptions

3 Executive Summary (Page No. - 23)

4 Premium Insights (Page No. - 25)

4.1 Attractive Market Opportunities

4.2 Three Solutions Segments

4.3 North America Command Over Two-Fifth of the Market Share

4.4 Market Five Regions

4.5 Life Cycle Analysis, By Region

4.6 Market Chasm Analysis

5 Telecom IT Services Market Overview (Page No. - 30)

5.1 Introduction

5.2 Market Segmentation

5.2.1 By Solutions

5.2.2 By Deployment Model

5.2.3 By End User

5.3 Market Dynamics

5.3.1 Drivers

5.3.1.1 Financial Pressure

5.3.1.2 Competence Needs

5.3.2 Restraints

5.3.2.1 Government Regulations

5.3.2.2 High Capital Requirement

5.3.3 Opportunities

5.3.3.1 Growing Demand for High-Speed Data Services

5.3.4 Challenges

5.3.4.1 Cost-Effective Ways

5.3.4.2 Customer Expectations Are Subjective

5.3.5 Burning issue

5.3.5.1 Decrease in Operator Revenue Hampering Growth of IT in Telecom

6 Telecom IT Services Market: Industry Trends (Page No. - 36)

6.1 Introduction

6.2 Value Chain Analysis

6.3 Supply Chain Analysis

6.4 Porter�s Five forces Analysis

6.4.1 Threat From New Entrants

6.4.2 Threat From Substitutes

6.4.3 Bargaining Power of Suppliers

6.4.4 Bargaining Power of Buyers

6.4.5 Intensity of Competitive Rivalry

6.5 Strategic Benchmarking

6.5.1 Product Enhancement and Expansions

6.5.2 Mergers & Acquisitions, Strategic Agreement, and Joint Ventures

7 Global Telecom IT Services Market By Solution (Page No. - 43)

7.1 Introduction

7.2 Customer Relationship Management (CRM)

7.2.1 Market Size and forecast By Deployment Model

7.2.2 Market Size and forecast By End User

7.3 Mobile Commerce

7.3.1 Market Size and forecast By Deployment Model

7.3.2 Market Size and forecast By End User

7.4 Enterprise Mobility

7.4.1 Market Size and forecast By Deployment Model

7.4.2 Market Size and forecast By End User

7.5 Network Management

7.5.1 Market Size and forecast By Deployment Model

7.5.2 Market Size and forecast By End User

7.6 Supply Chain Management

7.6.1 Market Size and forecast By Deployment Model

7.6.2 Market Size and forecast By End User

7.7 OSS BSS Solutions

7.7.1 Market Size and forecast By Deployment Model

7.7.2 Market Size and forecast By End User

7.8 Other Solutions

7.8.1 Market Size and forecast By Deployment Model

7.8.2 Market Size and forecast By End User

8 Global Telecom IT Services Market By Deployment Model (Page No. - 46)

8.1 Introduction

8.2 Cloud

8.2.1 Market Size and forecast By Region

8.3 On-Premise

8.3.1 Market Size and forecast, By Region

9 Global Telecom IT Services Market By End User (Page No. - 70)

9.1 Introduction

9.2 Small and Medium Businesses (SMBs)

9.2.1 Market Size and forecast, By Region

9.3 Enterprises

9.3.1 Market Size and forecast, By Region

10 Geographic Analysis (Page No. - 76)

10.1 Introduction

10.2 North America

10.2.1 Market Size and forecast By Solution

10.3 Europe

10.3.1 Market Size and forecast By Solution

10.4 Asia-Pacific

10.4.1 Market Size and forecast By Solution

10.5 Middle East and Africa

10.5.1 Market Size and forecast By Solution

10.6 Latin America

10.6.1 Market Size and forecast By Solution

11 Competitive Landscape (Page No. - 89)

11.1 Overview

11.2 Market Share Analysis

11.3 Competitive Situation and Trends

11.3.1 New Product Launches

11.3.2 Agreements, Partnerships, Collaborations, and Joint Ventures

11.3.3 Mergers and Acquisitions

12 Company Profiles (Page No. - 96)

12.1 Introduction

12.2 Accenture

12.2.1 Overview

12.2.2 Products & Services

12.2.3 Strategies & Insights

12.2.4 Recent Developments

12.2.5 MNM View

12.3 Amdocs

12.3.1 Overview

12.3.2 Products & Services

12.3.3 Strategies & Insights

12.3.4 Recent Developments

12.3.5 MNM View

12.4 Alcatel-Lucent

12.4.1 Overview

12.4.2 Products & Services

12.4.3 Strategies & Insights

12.4.4 Recent Developments

12.4.5 MNM View

12.5 Capgemini

12.5.1 Overview

12.5.2 Products & Services

12.5.3 Strategies & Insights

12.5.4 Recent Developments

12.5.5 MNM View

12.6 Cognizant

12.6.1 Overview

12.6.2 Products & Services

12.6.3 Strategies & Insights

12.6.4 Recent Developments

12.6.5 MNM View

12.7 Ericsson

12.7.1 Overview

12.7.2 Products & Services

12.7.3 Strategies & Insights

12.7.4 Recent Developments

12.7.5 SWOT Analysis

12.7.6 MNM View

12.8 HP

12.8.1 Overview

12.8.2 Products & Services

12.8.3 Strategies & Insights

12.8.4 Recent Developments

12.8.5 SWOT Analysis

12.8.6 MNM View

12.9 Huawei

12.9.1 Overview

12.9.2 Products & Services

12.9.3 Strategies & Insights

12.9.4 Recent Developments

12.9.5 SWOT Analysis

12.9.6 MNM View

12.10 IBM

12.10.1 Overview

12.10.2 Products & Services

12.10.3 Strategies & Insights

12.10.4 Recent Developments

12.10.5 SWOT Analysis

12.10.6 MNM View

12.11 Oracle

12.11.1 Overview

12.11.2 Products & Services

12.11.3 Strategies & Insights

12.11.4 Recent Developments

12.11.5 SWOT Analysis

12.11.6 MNM View

13 Appendix (Page No. - 125)

13.1 Insights of Industry Experts

13.2 Discussion Guide

13.3 Introducing RT: Real-Time Market Intelligence

13.4 Available Customizations

13.5 Related Reports



List of Tables (60 Tables)

Table 1 Telecom IT Services Market, Size By Solution, 2014�2019 ($Billion)

Table 2 Increasing Financial Pressure on Operators is Propelling the Growth of Market

Table 3 Uncertain Government Regulations Hampering the Growth of Market

Table 4 Changing Customer Expectations Constraining the Growth of Market

Table 5 Telecom IT Services Market Size , By Solution, 2014�2019 ($Billion)

Table 6 CRM Market Size, By deployment Model, 2014�2019 ($Billion)

Table 7 CRM Market Growth, By Deployment Model, 2014�2019 (Y-O-Y %)

Table 8 CRM Market Size, By End User, 2014-2019 ($Billion)

Table 9 CRM Market Growth, By End User, 2014�2019 (Y-O-Y%)

Table 10 Mobile Commerce Market Size, By Deployment Model, 2014�2019 ($Billion)

Table 11 Mobile Commerce Market Growth, By Deployment Model, 2014�2019 (Y-O-Y%)

Table 12 Mobile Commerce Market Size, By End User, 2014�2019 ($Billion)

Table 13 Mobile Commerce Market Growth, By End User, 2014�2019 (Y-O-Y%)

Table 14 Enterprise Mobility Market Size, By Deployment Model, 2014-2019 ($Billion)

Table 15 Enterprise Mobility Market Growth, By Deployment Model, 2014�2019 (Y-O-Y %)

Table 16 Enterprise Mobility Market Size, By End User, 2014�2019 ($Billion)

Table 17 Enterprise Mobility Market Growth, By End User, 2014�2019 (Y-O-Y%)

Table 18 Network Management Market Size, By Deployment Model, 2014�2019 ($Billion)

Table 19 Network Management Market Growth, By Deployment Model, 2014�2019 (Y-O-Y %)

Table 20 Network Management Market Size, By End User, 2014�2019 ($Billion)

Table 21 Network Management Market Growth, By End User, 2014�2019 (Y-O-Y %)

Table 22 Supply Chain Management Market Size, By Deployment Model, 2014�2019 ($Billion)

Table 23 Supply Chain Management Market Growth, By Deployment Model, 2014�2019 (Y-O-Y %)

Table 24 Supply Chain Management Market Size, By End User, 2014�2019 ($Billion)

Table 25 Supply Chain Management Market Growth, By End User, 2014�2019 (Y-O-Y %)

Table 26 OSS/BSS Market Size, By Deployment Model, 2014�2019 ($Billion)

Table 27 OSS/BSS Market Growth, By Deployment Model, 2014�2019 (Y-O-Y %)

Table 28 OSS/BSS Market Size, By End User, 2014�2019 ($Billion)

Table 29 OSS/BSS Market Growth, By End User, 2014�2019 (Y-O-Y %)

Table 30 Other Solutions Market Size, By Deployment Model, 2014�2019 ($Billion)

Table 31 Other Solutions Market Growth, By Deployment Model, 2014�2019 (Y-O-Y %)

Table 32 Other Solutions Market Size, By End User, 2014�2019 ($Billion)

Table 33 Other Solutions Market Growth, By End User, 2014�2019 (Y-O-Y %)

Table 34 Telecom IT Services Market Size, By Deployment Model, 2014�2019 ($Billion)

Table 35 Market Growth, By Deployment Model, 2014�2019 (Y-O-Y %)

Table 36 Cloud Market Size, By Region, 2014�2019 ($Billion)

Table 37 Cloud Market Growth, By Region, 2014�2019 (Y-O-Y %)

Table 38 On-Premise Market Size, By Region, 2014�2019 ($Billion)

Table 39 On-Premise Market Growth, By Region, 2014�2019 (Y-O-Y %)

Table 40 Telecom IT Services Market Size, By End User, 2014�2019 ($Billion)

Table 41 Market Growth, By End User, 2014�2019 (Y-O-Y %)

Table 42 SMBs Market Size, By Region, 2013�2019 ($Billion)

Table 43 SMB Market, By Region, 2014�2019 (Y-O-Y %)

Table 44 Enterprises Market Size, By Region, 2013�2019 ($Billion)

Table 45 Enterprises Market, By Region, 2014�2019 (Y-O-Y %)

Table 46 Telecom IT Services Market Size, By Region, 2014�2019 ($Billion)

Table 47 Market Growth, By Region, 2014�2019 (Y-O-Y %)

Table 48 North America Market Size, By Solution, 2014�2019 ($Billion)

Table 49 North America Market Growth, By Solution, 2014�2019 (Y-O-Y %)

Table 50 Europe Market Size, By Solution, 2014�2019 ($Billion)

Table 51 Europe Market Growth, By Solution, 2014-2019 (Y-O-Y %)

Table 52 Asia Pacific Market Size, By Solution, 2014-2019 ($Billion)

Table 53 Asia-Pacific Market Growth, By Solution, 2014�2019 (Y-O-Y %)

Table 54 Middle East and Africa Market Size, By Solution, 2014�2019 ($Billion)

Table 55 Middle East and Africa Market Growth, By Solution, 2014�2019 (Y-O-Y %)

Table 56 Latin American Market Size, By Solution, 2014�2019 ($Billion)

Table 57 Latin American Market Growth, By Solution, 2014�2019 (Y-O-Y %)

Table 58 New Product Launches, 2011�2014

Table 59 Agreements, Partnerships, Collaborations, and Joint Ventures, 2011�2014

Table 60 Mergers and Acquisitions, 2011�2014

List of Figures (58 Figures)

Figure 1 Global Telecom IT Services Market: Research Methodology

Figure 2 Telecom IT Services Market Size Estimation Methodology: Bottom-Up Approach

Figure 3 Market Size Estimation Methodology: Top-Down Approach

Figure 4 Break Down of Dkip: By Company Type, Designation, & Region

Figure 5 Telecom IT Services Snapshot (2014 Vs 2019): Market for Enterprise Mobility is Expected to Double in the Next Five Years

Figure 6 Telecom IT Services Market Size, 2014�2019 ($Billion)

Figure 7 Attractive Market Opportunities

Figure 8 Mobile Commerce to Grow At the Fastest Rate Among these Three Solutions in the Market (Excluding Network Management, Supply Chain Management, OSS/BSS, and Other Solutions)

Figure 9 North America Command Over Two-Fifth of the Market Share

Figure 10 North America is Expected to Have 25.9% CAGR During the forecast Period 2014�2019

Figure 11 Latin America Soon to Enter Exponential Growth Phase in Coming Year

Figure 12 Reluctancy Among Telecommunication Companies to Adopt Cloud Services is A Major Obstacle

Figure 13 Market Segmentation: By Solutions

Figure 14 Drivers, Restraints, Opportunities, & Challenges

Figure 15 Value Chain Analysis

Figure 16 Supply Chain Analysis

Figure 17 Porter�s Five forces Analysis

Figure 18 Strategic Benchmarking: Capgemini, HP, Ericsson Launched New Solutions and Services for Product Enhancement

Figure 19 Strategic Benchmarking: IBM, HP, and Ericsson Adopt inorganic Strategies to Grow in Market

Figure 20 Global Telecom Operators Are Expected to Spend $4.7 Billion on CRM Efforts in 2019

Figure 21 Mobile Commerce Solution is Expected to Grow By 32.1% During forecast Period

Figure 22 CRM Market Size By Cloud-Based Deployment Model is Expected to Grow By 22.7% During forecast Period

Figure 23 CRM Market Size in Small and Medium Businesses Are Expected to Grow By 24.8% During forecast Period

Figure 24 Mobile Commerce Market Size By Cloud-Based Deployment Model is Expected to Grow By 33.8% During forecast Period

Figure 25 Mobile Commerce Market Size in Small and Medium Businesses is Expected to Grow By 36.1% During forecast Period

Figure 26 Enterprise Mobility Market Size By Cloud-Based Deployment Model is Expected to Grow By 24.3% During forecast Period

Figure 27 Enterprise Mobility Market Size in Small and Medium Businesses Model is Expected to Grow By 26.4% During forecast Period

Figure 28 Network Management Market Size By Cloud-Based Deployment Model is Expected to Grow By 11.4% During forecast Period

Figure 29 Network Management Market Size in Small and Medium Businesses is Expected to Grow By 13.3% During forecast Period

Figure 30 Supply Chain Management Market Size By Cloud-Based Deployment Model is Expected to Grow By 27.8% During forecast Period

Figure 31 Supply Chain Management Market Size in Small and Medium Businesses is Expected to Grow By 30.0% During forecast Period

Figure 32 OSS BSS Market Size By Cloud-Based Deployment Model is Expected to Grow By 14.0% During forecast Period

Figure 33 OSS BSS Market Size Small and Medium Businesses is Expected to Grow By 15.9% During forecast Period

Figure 34 Other Solutions Market Size By Cloud-Based Deployment Model is Expected to Grow By 39.7% During forecast Period

Figure 35 Other Solutions Market Size in Small and Medium Business is Expected to Grow By 42.1% During forecast Period

Figure 36 Telecom IT Services Market Size By Cloud-Based Deployment Model is Expected to Grow By 29.8% During forecast Period

Figure 37 Cloud-Based Deployment Model in North America is Expected to Grow By 27.6% During forecast Period

Figure 38 On-Premise Deployment Model in North America is Expected to Grow By 24.9% During forecast Period

Figure 39 Telecom IT Services Market Size in Small and Medium Businesses is Expected to Grow By 32.1% During forecast Period

Figure 40 Telecom IT Services Market Size in North America is Expected to Grow By 29.7% During forecast Period

Figure 41 Enterprises Market Size in North America is Expected to Grow By 24.0% During forecast Period

Figure 42 Geographic Snapshot

Figure 43 Telecom IT Services Market Size in North America is Expected to Grow By 25.9% During forecast Period

Figure 44 CRM Market Size in North America is Expected to Grow By 19.0% During forecast Period

Figure 45 CRM Market Size in Europe is Expected to Grow By 21.8% During forecast Period

Figure 46 CRM Market Size in APAC is Expected to Grow By 22.3% During forecast Period

Figure 47 CRM Market Size in Mea is Expected to Grow By 24.9% During forecast Period

Figure 48 CRM Market Size in Latin America is Expected to Grow By 26.7% During forecast Period

Figure 49 Companies Adopted Agreements, Partnerships, Collaborations, and Joint Ventures As the Key Growth Strategy Over the Last Four Years

Figure 50 Huawei and Oracle Grew At the Fastest Rate Between 2009�2013

Figure 51 Global Market Share, By Key Player, 2013

Figure 52 Battle for Market Share: Agreements, Partnerships, Collaborations, and Joint Ventures Were the Key Strategies

Figure 53 Geographic Revenue Mix of top 4 Market Players

Figure 54 SWOT Analysis: Ericsson

Figure 55 SWOT Analysis: HP

Figure 56 SWOT Analysis: Huawei

Figure 57 SWOT Analysis: IBM

Figure 58 SWOT Analysis: Oracle