About once a week on r/heroesofthestorm we get a post from someone saying they are going to quit the game typically because of the level of negativity and matchmaking quality in the various matchmaking modes. The Reddit platform is sorta a megaphone for these types of post, some get traction, some don't. Blizzard has taken notice when the number of complaints has escalated and is going to make changes to how matchmaking works, and will also continue to make improvements to managing excessive levels of toxic behavior reported by the community. While these improvements are welcome, the underlining issue will probably always remain in competitive games like HotS, and that is people will continue to become salty, unfocused, and vocal when matches turnaround to their opponents favor. HotS is designed with a catch-up mechanic, so lapses in judgment when ahead can cost you the match, and the logical assumption is people will become a lot more vocal if this occurs. When problems like this arise the typical response is to seek solutions from outside sources, but to me, the real problem is an internal one; you need grit to weather the emotional highs and lows of this game.Grit can simply be defined as courage and resolve to accomplish a goal, but in this context, I think it a skill/ability like stutter stepping that with a proper framework and some practice can form an "emotional skin" that helps you improve and enjoy the game more as a result.In future posts, I will explore this notion more and welcome your input during this journey.