Exchange & Returns

You can cancel your order before the item is shipped for delivery. After the item has been shipped, you can demand a return, refund or item exchange in accordance with the Gmarket’s Return and Exchange policies below.



Korean Domestic Delivery

You can apply for a return or item exchange from after the item has been shipped to within 7 days after the item's arrival by clicking the return/exchange button at 'My Gmarket' Page.

Return & Exchange may not be accepted in the following circumstances: 1 1) The item has been damaged/made defective by the customer. (except for the package of clothing being opened to check the item) 2 2) The item's value has decreased remarkably due to the customer's usage/consumption. (i.g.Breaking the seal of the goods) 3 3) The item's value has decreased remarkably due to its time-sensitive nature and it cannot be re-sold. 4 4) Unrecoverable liability has been made to the seller due to customization or unique production of items.

To apply for a Korean domestic return or exchange, you will bear the cost for the shipping and delivery (items with free Korean domestic delivery benefits: the delivery cost for the round trips) unless the seller is responsible for the item's discrepancy or defect.



International Delivery (ship outside of Korea)

Once the item has been shipped overseas for international delivery, return will not be accepted unless the item that you receive is a discrepancy or a defect.

Defective Items & Others