When the NBN rollout accidentally skipped Martin Bugeja's house, his ADSL was cut off and he was told he'd have no home phone or broadband for almost a year; all because no-one could sort out the paperwork.

Bugeja's broadband saga actually began back in 2013, when the paperwork for his TPG ADSL service in suburban Sydney mixed up the street name meaning his house didn't appear on Telstra's maps. This meant his home was overlooked this year when the NBN came down his street connecting premises to HFC cable.

Martin Bugeja was told his home would not be connected to the internet for almost a year. Credit:Dominic Lorrimer

Meanwhile, Bugeja received several warnings in the mail that his home phone and ADSL broadband would be cut off at the end of July, because the other address — where Telstra and NBN Co mistakenly believed he lived — was reaching the end of its 18-month migration window.

TPG repeatedly assured Bugeja that his connection was safe and the incorrect address had been fixed. But, come the end of July, his line went dead.