( 2 out of 5) Smith & Wesson MP15-22

by George from AZTEC, NM on August 1, 2018

This will be several part review:



1. Sportsman's Outdoor superstore service was great, I had to delay the shipping on my gun due to my FFL dealer being out of town, Sportsman's was able to accommodate me with no problems, I give them a rating of 5.



2. The M&P15-22, when I took it out to shoot it I could not get more that a couple of shots before it would jam. I took it home and dissembled it and cleaned it to perfection, took it out to shoot, same problem. By now I am hating the gun, it would not fire more that 3 rounds before it would jam the expended cartridge. I called Sportsman's and again they were great, gave me the number to S&W. The rating on the gun at this point is a 0, I have no use for a gun that will not perform as advertised.



3. I called S&W customer service and explained the problem, they told me they would email a return label and instructions. I waited for 3 days and did not receive an email, I called S&W back and they said they would resend the instructions, I again waited 3 days with no email. I called customer service a 3rd time, we decided that they would mail me the return label and instructions, that was on July 23rd, it is now Aug 1st and no instructions or return shipping label. I was looking around on You Tube and found a video that explained exactly what my problem was and how to fix it. I did the repairs outlined on the You Tube video and now the guns is working without fault, I have put 200 rounds through it with no malfunctions. With a company as big as S&W I do not feel that I should have to go to YOU Tube to find the problems and correct them. The Item should work correctly out of the box. My low rating is a direct result of the customer service that I did not receive from S&W.



3. If you purchase on of these guns, be prepared to have to repair it yourself as S&W customer service was very poor performance for me.



4. Now that the gun is working properly, I want to report that is is fun to shoot and will be an asset in my 3Gun training.