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“Responsibility (to accommodate) will never be lessened. It will only be increased with time.”

The complainant, identified only by his initials P.G., testified he suffered from post-traumatic stress disorder, obsessive-compulsive disorder and germaphobia.

He said he and his spouse were weekly customers at the Baton Rouge steakhouse in Oakville, Ont., and that until September 2013, the staff had no problem accommodating his special requests.

Staff would try to seat him in the same booth each time, away from other patrons; clean the vinyl seats before he sat down; bring his cutlery on a plate; serve his water without a lemon or straw; serve bread in a basket with a napkin; and serve his baked potato in the way he liked.

In the fall of 2013, however, the restaurant changed ownership and the couple was not getting the same level of service it had come to expect. Water was being served with a lemon slice and straw, for instance.

Things came to a head during a visit in December 2013. The complainant testified he and his spouse were ignored for 45 minutes and the food took forever to come. He said the manager eventually came out and told him he was “high maintenance” and the staff no longer wanted to serve him.

He claimed the manager uttered words to the effect: “Now I know why the police shoot crazy people like you.”