Operator Hello, fire service.

Rachel Barton [Screaming] THERE'S A FIRE DOWNSTAIRS!

Op Calm down, just calm down. What's the address?

RB [Gives address]

Op [Repeats address]

RB Yeah, HURRY UP! HURRY UP!

Op Which town are you in?

RB PRESTON.

Op Preston. Can you get out at all?

RB I CAN'T, I CAN'T GET DOWNSTAIRS!

Op You can't get downstairs

RB I CAN'T DO ANYTHING. I'M ON MY MOBILE PHONE!

Op Calm down a minute, just stop. We're on our way to you.

RB [Screaming] OH MY GOD!

Op Just calm down a minute. Calm down a minute. Stop. Just listen to me. Listen to me. We're on our way to you. Whereabouts are you, upstairs?

RB I'm at the front window.

Op You're at the front window, right.

RB I can't breathe.

Op Have you shut the door? Shut the door. Have you shut the door? Shut the door to your room.

RB Yeah, I've shut it.

Op Have you shut the door to your room, right? Is there smoke coming up the stairs?

RB Yeah, I can't breathe. [Coughing a lot]

Op All right, just stop a minute, calm down. [Sound of sirens in background] Can you put something under the door? Block the door with a pillow or a sheet or something. Across the bottom of the door.

RB [In background to child] Daniel!

Op Hello? Hello?

RB Daniel!

Op Hello?

RB Hello.

Op Listen to me, will you listen to me, I'm still ... Have you got your little boy?

RB Yeah, I've got him now.

Op Right, so you're both in the front bedroom?

RB Yeah.

Op Right, keep up the window, the windows open. Shut the door.

RB Yeah, I've shut the door.

Op Have you blocked the bottom of the door?

RB Yeah.

Op Right, you've blocked the bottom of the door, right?

RB Yeah.

Op Don't leave the window. You've got your little boy with you haven't you?

RB Yeah.

Op Both of you are sat near the window?

RB There's someone downstairs though.

Op Right, it's all right. Is it the front of the house?

RB Yeah.

Op Right, OK, just don't leave the window.

RB [Coughing]

Op We're on our way to you now.

RB Yeah.

Op Can you, can you hold out the window and attract their attention?

RB You want me to? For them to see me?

Op Right, right, you're all right. Just stay where you are by the window.

RB [Hysterical] It's coming in the window now!

Op No, just stop, you're all right. They're on their way to you. We'll be with you any second. Just stop where you are. All right. You're all right. You're all right.

RB Yeah.

Op You're all right. And your little boy's with you?

RB I can't breathe, I'm an asthmatic.

Op Right, it's all right, they're on their way to you. What's your name?

RB Rachel.

Op Rachel, hello, I'm Samantha.

RB Please!

Op No, it's all right, Rachel. It's all right, Rachel. I'm Samantha, and I'm going to stop with you till they get there. They'll be there any minute. They're on their way to you. You and your little boy, just stop right near the window. Is Daniel all right?

RB Yeah, he's OK.

Op He's all right, he's with you. If you calm down, if you get upset, he'll get upset as well, so you need to keep calm so that he doesn't get upset as well. All right?

RB Yeah.

Op Right, they'll be with you any second.

RB [In background] Hello?

Op You're doing all right. Is there somebody else in the house?

RB There's somebody else in the house, she went downstairs.

Op She went downstairs. Right, all right, they do know where you are and there's somebody else in the house as well, downstairs?

RB Yeah.

Op Yeah? There's somebody else in the house downstairs. They'll come, they'll get you out of the bedroom.

RB Please tell them that I'm up in the front bedroom window, please.

Op They know that. And they do know that there's somebody downstairs as well. All right? All right, Rachel, just ...

RB Oh God, oh God.

Op Just stay with me. No, you're all right. You're all right. They're coming to you now.

RB [To Daniel] All right, darling, it's OK, darling.

Op They'll be there any second. They'll be there any second. [Sirens in background]

RB I think they've just put the front window through downstairs.

Op They've put the front window through?

RB Yeah.

Op All right, we'll be there with you any second. Is Daniel still there?

RB Yeah, he's still here, but he's an asthmatic.

Op He's an asthmatic? It's all right, we'll be there any second.

RB They've put the window through.

Op Right, it's all right. Any second, any second we'll be there. Can you see them yet?

RB I can't see anything, the smoke's too thick.

Op The smoke's too thick for you to see anything?

RB I can hear them!

Op I can hear the sirens now, just stop where you are.

RB [Heavy coughing]

Op Is Daniel with you? You and Daniel are both there?

RB Yeah.

Op You're all right.

RB [To Daniel] It's all right darling.

Op You're all right, you're going to be fine, you're going to be rescued any minute. All right. All right.

RB Oh God, thank God I had my mobile, thank God. [Crying]

Op I know, I know, yeah, they are worthwhile, aren't they?

RB Oh God yeah.

Op Good, you keep it with you - it's come in very, very handy, hasn't it?

RB Oh, oh.

Op All right, we've also ordered an ambulance for Daniel - is his breathing all right?

RB Yeah, he's ...

Op He is. Yeah, well, we've ordered an ambulance for Daniel, so they'll come and sort out his breathing for you. You can see them, can you now?

RB No, I can't see them.

Op Yet ... No?

RB [Crying]

Op Right, no, they're there. Just stop where you are. They're there.

RB They're here now, they're here. I can see them on the window, I can see them.

Op Right, can they see you?

RB No, I'm going to shout. [Shouts] HEEEELLLP! HEEEEELLLLP!

Op Have they heard you?

RB I don't know. I can't breathe properly.

Op Have they heard you?

RB I think so. [Shouts again] HEEELLLPPPP! ... They can't see me!

Op They can, they can see you. They know exactly where you are. Is someone in the window?

RB They're trying to put it through

Op They're trying to put the window through. Are you stood back a bit? You're out of the way, aren't you?

RB Yeah.

Op Yeah.

RB They're starting to get in. They're getting through the smoke. [Sound of glass breaking]

RB Yup, they're through.

Op Right, that's the window through, right?

RB Please! Daniel, here!

O Is Daniel all right?

RB Yeah.

Op Yeah, he's with you, is he? [Coughing] All right, try not to cough. All right, love. Are they there?

R Yes, yes, yes. [Crying to fireman] Please take him.

Op Have they got Daniel to take him off you?

RB [Sobbing] Yes, they've got him, they've got him.

Op They've got him, have they? They've got him?

RB Yes. Right. [Sobbing]

Op You all right?

RB Yeah, yeah, OK, OK, OK.

Op All right.

RB Thank you.

Op All right then, all right.

RB All right, thank you, thank you.

Op All right, you're all right now.

• Rachel, Daniel and her friend Carol, who was downstairs, were rescued safely from the fire. All three escaped without serious injury.