“We knew what a huge burden this was for her — a total stranger having to deliver this message. And she did it with a great deal of poise and dignity, and she assured us that he did not suffer,” Berens says. “I view these as the real heroes here. These are the ones who had to do the dirty deed of being with my parents when they passed and then having to call the children! What a horrible … They didn’t sign up for that.”