Fresh allegations of inappropriate care have been levelled at the for-profit disability services provider Total Support Services (TSS).

Key points: Two former staffers say disability care provider TSS did not take incident reports seriously

Two former staffers say disability care provider TSS did not take incident reports seriously TSS denies the allegations, insisting it did not "sweep anything under the carpet"

TSS denies the allegations, insisting it did not "sweep anything under the carpet" Labor calls for findings on the Government probe into previous complaints against TSS

Two former Tasmanian employees said their concerns about the company's management of an adult client with a disability were not taken seriously, something TSS rejects.

In May, the state's Human Services Minister Roger Jaensch launched an investigation into claims TSS had exposed children on child protection orders to inappropriate discipline.

Disability support workers Donna and Ian, who did not want their surnames published, said TSS had not updated its care plans or provided adequate information for staff to administer medication.

Emails showed Donna made reports to TSS about the client's welfare over several months.

"We reported a few incidents over time … a lot of it seemed to be being swept under the carpet and not taken seriously," she said.

Donna filed a police report relating to an incident and was removed from the roster shortly after.

"As a staff member, I had to take a stand, I could not keep quiet," she said.

The company said Donna was removed from the roster because she had expressed concern about her safety.

Donna said she had told TSS she wanted to remain working with the client.

"We need to be providing top-notch care to these people … we have a responsibility to ensure we are complying with everything we need to," she said.

Ian resigned from TSS in disgust after working there for only about a month.

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He said staff were not given enough support to deal with a client with a severe disability.

"In most other places where you are working with someone with a severe disability … it is usually common practice to have a buddy shift, so you are not going in cold," he said.

"It [TSS] would be at the bottom of the places I have worked previously.

During his short time at TSS, Ian said he joined Donna in voicing concerns about the company's management of the client.

"I found it very, very stressful, as boundaries weren't placed within the organisation to protect staff and the client," he said.

In a statement, a TSS spokeswoman described the client as a good-news story.

She said TSS was in the process of reviewing the client's "positive behaviour support plan" to ensure it was meeting the client's needs.

"We did not sweep anything under the carpet," she said.

"We acted as per legislation and reported the incident immediately when notified to Office of Public Guardian (OPG)."

The spokeswoman rejected claims TSS had not acted on the concerns of staff.

"We took instructions from the OPG and completed a police report," she said.

Questions remain over previous allegations

Funding for adults with a disability comes from federal government sources, but Donna contacted Mr Jaensch in October about her concerns.

He said he could not comment on individual cases.

Opposition spokesman Josh Willie questioned why the State Government's investigation into the allegations from May had not concluded.

"It's now incumbent on the Minister to update Tasmanians on where that investigation is at," he said.

"It is also incumbent on the Minister to ensure that the children and young people in the care of a for-profit provider are safe and being cared for appropriately."

Mr Willie said the investigation should consider the fresh allegations against TSS.

Mr Jaensch said all allegations were taken seriously by the Department and were responded to appropriately.

"A review into TSS is currently being undertaken by a senior quality and practice adviser in the Department of Communities to establish the accuracy of the allegations, and the review remains ongoing," he said.

He said one child remained in the care of TSS.

"An alternate placement is being sought because placement with TSS has always been negotiated to be short term," he said.