Top FAQ

1. How do I activate my Simplii debit or credit card?

To activate your Simplii debit card, you need to make a transaction using your Simplii card. You can either make a purchase, withdraw or deposit money or check your balance on an ATM with your card. To activate your Simplii credit card, follow the activation instructions on the sticker on your card. If you’ve already done this, your card is activated.

2. How do I add my mobile phone number to my Simplii account?

To add your number, sign on to online banking, select More Services, and then Change Your Address and Phone Number.

3. Are mobile wallets secure?

Yes. Your bank card number isn’t stored on your device and is never shared with merchants when you’re paying in store. Instead, a unique encrypted number is created for your device. For more information on security, visit Apple PayOpens a new window in your browser, Google PayOpens a new window in your browser, or Samsung PayOpens a new window in your browser.

4. Is there a limit when I use my Simplii card with a mobile wallet?

The typical limit is $100 per transaction. However, this limit may vary. If your mobile wallet purchase is declined for any reason, use your regular Simplii debit or credit card.

5. Is there a fee for using a mobile wallet?

Simplii doesn’t charge a fee for using Apple Pay, Google Pay, or Samsung Pay. Your mobile service carrier or provider, mobile wallet provider, or other third parties may charge you service fees in connection with your use of your device or respective payment method.

6. Can a mobile wallet be used for online shopping?

If you’re using your Simplii credit card in mobile wallet, you can make in-app purchases on Apple Pay and Google Pay, as well as web purchases through Safari at participating merchants. You can’t use the Simplii debit card in your mobile wallet to make online purchases.

7. Where can I use my mobile wallet?

You can use your mobile wallet in stores wherever you see the Apple Pay, Google Pay, Samsung Pay or Contactless logos. You can also make in-app purchases on Apple Pay and Google Pay, as well as web purchases through Safari at participating merchants.

For more information on participating stores, visit Apple PayOpens a new window in your browser, Google PayOpens a new window in your browser, or Samsung PayOpens a new window in your browser.

8. If I have a Samsung phone, should I use Google Pay or Samsung Pay?

If you have an eligible Samsung phone, you can use either Google Pay or Samsung Pay. You can download the Samsung Pay app from the Galaxy Apps store or Google Play or download the Google Pay app from Google Play.