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As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Electronics Canada.

For service and support inquiries, we are available 24/7 on Live Chat and Text. Text WE CARE (932 273) for service and support. Chat now for immediate assistance, .

Or our Call Centre is available Mon-Sun 9:00 AM – 9:00 PM ET.

For online shopping inquiries, our Live chat for online shopping is available 8:00 AM – 11:59 PM ET or our Call Centre is available Mon-Sun 9:00 AM – 6:00 PM ET daily.

If your mobile device needs repair, we are offering Door to Door pick up service. Click here to schedule service.

For walk-in mobile repairs, we also have over 80 walk-in service centres open for mobile repairs. Please click here for the nearest service centre.

We are offering online service booking for Samsung Mobile Repair Centres in Toronto and Montreal. To arrange for a service drop off time at these locations, please visit https://www.samsung.com/ca/support/your-service/main

For warranty information, FAQs and How-to videos, or to find the nearest service centre for all other Samsung products, please click here.

Extended Manufacturer’s Warranty Notice: To view details about the extension of warranty click here.

We apologize for any inconvenience and appreciate your support. Samsung Electronics Canada Customer Care.