How do I know that my Internet speed has been increased by Sunrise?

All customers with increased Internet speed have been informed via SMS and/or e-mail.

How will this show up on my bill?

Your existing Internet package will show up on your bill, nothing in addition.

What if I already have super-fast internet? What do I get?

If you already have our super-fast Internet, that’s great! With this offer, our primary goal was to ensure that those customers whose Internet requirements have probably changed because they need to work from home, school their children from the living room, etc. can keep up with their temporary additional needs.

What if I have a really slow, fixed line Internet connection, with no other possibility?

If you have slow, fixed line Internet there may be options for you to use mobile broadband as a solution. Feel free to contact us on 0800 707 505 to order a mobile broadband solution directly.

Will you send a technician out to upgrade my Internet?

There’s no need. We managed to carry out all speed upgrades remotely on our back-end systems.

Do you recommend using a hotspot from my mobile phone to help reduce the demand on the internet at home?

This is an option, however your battery will drain quickly if using this for longer period of time. What we can recommend, if you’d like to boost your internet capacity, is an additional mobile broadband package. Find out more about these options here.

Will I continue to have enough speed to work from home?

All customers on any rate above a “start” subscription should be able to work without problems. In the vast majority of cases, even “start” subscribers should be able to continue working from home as usual. If you still wish to upgrade your speed, we are happy to advise you at 0800 707 505.

Is my line suitable for a VPN connection?

Yes. Your company’s IT will need to guide you on the set-up of this, but technically it’s possible.

Can my family stream videos and entertainment while I work without it affecting our experience?

Sunrise’s network is strong and we have plenty of capacity for all Internet uses. However, within your own home, your experience may be affected by what you are doing online. Participating in video calls will obviously use more capacity than a video-less Skype call. Call us to discuss options if you feel your speeds and bandwidth aren’t enough so we can discuss potential solutions with you.