Priority Assistance Service

To ensure the customers who most need it have access to online delivery services at this time, we have re-opened applications for a Priority Assistance service for online deliveries.

If you have previously been approved, you don’t need to re-apply for this service. Just sign in to Online Shopping to see the priority delivery slots.

Eligibility for our Priority Assistance service is based on the government’s guidelines around those who are most at risk:

People over 70 years of age.

People with chronic illnesses including respiratory conditions, heart conditions, high blood pressure (which prevents you from going to the supermarket), kidney problems and diabetes. This also includes people undergoing treatment for cancer and blood conditions that make them more vulnerable to COVID-19.

People who are in self-isolation after returning from travel or coming into contact with someone confirmed to have COVID-19.

We also know that a number of our customers have disabilities that make it difficult to shop in our stores. These customers will also be eligible for our Priority Assistance Service.

For more information on the service and the application process please see our Priority Assistance FAQs

To apply for Priority Assistance please complete the form below and include any supporting information to help our team assess your request. Our team will review your request and contact you as soon as possible to confirm your Priority Assistance status.