Unifying marketing, sales and customer service activities is critical in the effort to earn customers for life. The key is to connect customer experiences and create customer communities through orchestrated, omni-channel communication campaigns. Gaining this capability not only generates actionable insights and unified knowledge, but also improves employee productivity and performance across marketing, sales and customer service.

Sopris Systems helps businesses in the energy, field services, specialty contractor and professional services sectors take on this challenge. We design, deploy and support Microsoft Dynamics 365 solutions that deliver key business benefits across all functional areas of customer relationship management (CRM):

Marketing

Create 360-degree views of customers to gain new understandings of their journey.

Generate better customer experiences with a proactive approach to anticipate their needs.

Uncover insights and personalize communications across all touchpoints.

Align marketing, sales and customer service activities to extract more customer value.

Enable faster and more efficient sales cycles while creating and measuring marketing ROI.

Sales

Grow the business by increasing revenue while reducing acquisition costs—using intelligent insights and business processes.

Help sales stay focused by reducing distractions and identifying where to prioritize in order to maximize performance.

Create wins faster by enabling sales teams to work smarter, be more productive, and collaborate.

Customer Service

Help earn customer loyalty by minimizing customer effort, addressing issues proactively, and delivering more personalized, seamless service.

Empower service agents by giving them the knowledge to deliver faster, more consistent service.

Create an environment where agents can adapt to changing needs—by anticipating and reacting quickly to customer, business and market demands.

With Microsoft Dynamics 365, your business can create a single, unified experience for customers as they interact across the marketing, sales and customer service lifecycle. This ultimately pays off in stronger customer loyalty and internal teams that are empowered to meet their corporate objectives.