2017-04-19, 15:14 PM

UPDATE: The fix for this issue has been released -- please install it as soon as you receive it. You can also pull the update if you missed the notification, by going to Settings > About phone > System updates. (Verizon network.)

Once the update has been installed, you may re-enable VoLTE if you previously disabled it.



In the application tray, choose the “Settings” application. Scroll down slightly and select the “... More” option. You should see “Wireless & networks” display on the title. Now, choose the “Cellular networks” menu option. Ensure that “Enhanced 4G LTE Mode” is turned on → The slider should be to the right and green.





Thanks.

- Matt

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We have identified a Motorola software issue impacting Moto G5 Plus users on the Verizon network. (This is not a Verizon issue.) Users with VoLTE enabled may be unable to make emergency (911) calls. We understand the importance of this issue and believe it’s important to disclose to our customers.

We will be issuing a fix for this issue within the next week. Please accept and install the software update as soon as it is offered on your device.

In the meantime, we recommend you take the following steps to ensure emergency calling functionality:

In the application tray, choose the “Settings” application. Scroll down slightly and select the “... More” option. You should see “Wireless & networks” display on the title. Now, choose the “Cellular networks” menu option. Ensure that “Enhanced 4G LTE Mode” is turned off → The slider should be to the left and gray.

With VoLTE off, you will not be able to use voice and data at the same time. As soon as we’ve delivered the fix, you can resume using this feature.

Note: these instructions are not necessary -- and won't appear as described -- if you do not have VoLTE enabled on your account. You will not have any issues with 911 calls.

We're sorry for the inconvenience and we're committed to getting this corrected as quickly as possible.

- Matt