Our team will reviewing applications on a first-come basis and will provide an update on your application (no matter the outcome) within two weeks of your application being submitted. This posting will remain open until we've received enough applications to fulfill our available openings.





We are so excited that you are reading this and hope that you will decide to apply! Please note that for this posting, we are looking for applications from those who live in the Republic of Ireland at this time.





The work of a Shopify Support Advisor is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.





As a Shopify Support Advisor, you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform.





If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.





Following 4 weeks of training and 2 weeks of mentoring, you will begin responding to our merchants on live channels as part of a small squad, who is there to support you. All Shopify Support Advisors work a combination of weekdays, weekends and holidays in a full-time capacity.





We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely - which means you get to be part of a fast-growing global tech company from the comfort of your home.





Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you!