NEW DELHI: The Union Ministries of Home, Finance and Human Resource Development (HRD) saw the biggest increase of almost 600% in public complaints received last year. Also, over one lakh complaints in all are presently pending disposal with the Centre.These figures have apparently prompted the Prime Minister’s Office to read the riot act out to Ministries on speedy disposal of public grievances and tasking all Secretaries, Additional Secretaries and Joint Secretaries to personally attend to 10, 20 and 30 complaints respectively every week. The government received 8.81 lakh public grievances in 2015 — a big jump from the 2.7 lakh complaints in 2014.The Centre has already got 1.29 lakh grievances in 2016 till March 7. Surprisingly, the Department of Personnel and Training (DoPT) under the Prime Minister has received the maximum 15,878 complaints this year, more than even the Telecom Department which has received the maximum grievances in year 2015 and 2014. Also, nearly 1.03 lakh public grievances in all are still pending disposal as on date.However, the PMO’s recent intervention seems to have had an effect as the percentage of disposal of complaints received in the year has gone up from 92% in 2015 to 112% as on March 7, latest figures show. The government has done a Grievance Analysis Study of top 20 Grievance receiving Ministries/Departments for a root-cause analysis and systemic reforms necessary for reducing grievances.This analysis showed the Home Ministry reported 34,024 grievances last year, up from only 5,831 complaints in 2014. The HRD Ministry ’s departments of Higher Education and School Education reported 30,629 and 22,795 complaints in 2015, up from 5,132 and 2,600 complaints respectively in 2014. The Labour Ministry also reported a nearly 500% increase in complaints to 22,343 from 4,486 while the Road Transport Ministry reported nearly 14,000 complaints against 2135 in 2014.The Telecom Department reported the highest number of grievances at 83,964, up from 52,266 in 2014. Departments of the Ministry of Finance also reported a big increase in numbers last year, with the Banking Division of Financial Services reporting 53,866 grievances (13,129 in 2014) while CBDT and Revenue reported 19,694 and 13,700 public complaints, up from 8,653 and 1,193 respectively in 2014. The Railways Ministry reported the second-highest grievances at 46,693 in 2015.