WhatsApp chat-bot to fight fake corona-virus news Mar 26, 2020 Administrator News 299 hits

A WhatsApp coronavirus ‘chatbot’ has been launched by the government in an effort to take pressure off the NHS 111 phone line and combat the spread of fake news. The automated service will allow the public to get answers to the most common questions about Covid-19 direct from government, on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting. Users are asked to add the number of the government’s WhatsApp account, 07860 064422 to their contacts, and then send it a message saying ‘hi’. A set of menu options will be presented which the user can choose from and they will be sent relevant guidance from gov.uk pages as well as links for further information. Professor Yvonne Doyle, Medical Director at Public Health England, said the coronavirus chatbot would ensure the public had access to the latest health guidance, ‘providing assurance that they are not misled by any of the false information circulating.’

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