Nuance Unveils AI Virtual Assistant for the Healthcare Industry

The new technology aims at enhancing interactions between providers and patients to reduce physician burnout and both boost consumer experience.

Massachusetts-based multinational computer software technology corporation Nuance Communications has unveiled an artificial virtual assistant that has been designed specifically for healthcare providers and their patients.

Before this, the IT Company has developed artificial intelligence virtual assistants for automotive and consumer brands such as Citi, Barclay’s, Amtrak, American Airlines, Audi, BMW, Domino’s, Delta, FedEx, GM and Ford.

The Dragon Medical Virtual Assistant developed by Nuance has been designed to streamline multiple clinical workflows. It has already been utilized by the 500,000 clinicians who already use its previous version for their clinical documentation.

The software is based on the Nuance Virtual Assistant platform and it can allow conversational dialogues along with pre-built capabilities which greatly help in automating clinical workflows. The healthcare virtual assistant also offers voice recognition technology that has been designed for voice biometrics, healthcare, text-to-speech, strategic health IT relationships, EHR integrations and a prototype smart speaker that is customized for healthcare use-cases. Experts believe that this integration to popular EMR systems can prove to be quite beneficial for medical practices.

Massachusetts General Physicians Organization Chief Medical Information Officer David Ting said, “Technology needs to be unobtrusive and support the process of providing high-quality patient care – not get in the way. Having Nuance’s AI-powered virtual assistant technology embedded into the EHR will help make a new generation of patient care a reality – for both clinicians and patients.”

Nuance is also assisting to develop a healthcare setting where providers can easily refocus on their patients without having the technology getting in their way. This information was revealed by Nuance Healthcare Division Senior Vice President of Strategy Peter Durlach.

Durlach said, “By spending more time with patients, the quality of care will increase, patients will be more satisfied with their experience and clinicians will be less burnt out.”