UnitedHealth had its own analyst day in New York yesterday -- and the company told investors that it lost 315,000 customers this year because of poor customer service, the AP reports.

CEO Stephen Hemsley said the company will continue to lose customers into the first quarter of next year. Execs also said the company had alienated doctors and customers by pushing too hard to integrate PacifiCare, the insurer it bought in 2005. And the head of the company's individual and employer insurance markets said the company believes...