Shipping

Shipping is via USPS Priority Mail with 2 - 3 day delivery with Insurance and Tracking. Be SURE to give your MAILING Address!! We ship out (processing time) within 1 - 3 business days.



Shipping our ceramic art requires careful packing to avoid breakage and does not allow for cutting corners. We do not charge for packing service or materials, You pay only for shipping costs.



REFUNDING SHIPPING OVERAGES: Since it is impossible to know beforehand what pieces might be ordered together and so, how they will be packed, total Weight and Distance they will travel, etc. -- we pack for safe arrival and refund any surplus.



If you Prefer, contact us on orders for multiple pieces and we can figure shipping for your specific order and make a reserved custom order for you with a better estimate of the shipping charges.



In most cases we can ship orders on the next business day. Made to Order usually takes about two weeks and is specified in the shop listing of those items.



IF YOUR PURCHASE BREAKS IN SHIPMENT:

** Please contact us immediately so we can start the insurance claim.

** We will need Pictures of the broken item AND a picture of the box.

** We also have to ask that you keep the "evidence" (box and broken item) until the claim is completed as the Post Office sometimes asks to examine it.... sorry about that.

** If at all possible, we will go ahead and ship out the replacement.



INTERNATIONAL SHIPPING: We CAN arrange to ship internationally. Things to consider: Not all countries are eligible for insurance AND you may want to check on CUSTOMS FEES AND VAT's for your country since Chischilly Pottery is Not Responsible for these charges.