Passengers furious over ‘ruined’ travel plans, with 285,000 journeys likely to be affected by airline’s move to improve punctuality

This article is more than 3 years old

This article is more than 3 years old

Ryanair has announced it will cancel 40 to 50 flights a day for the next six weeks due to a backlog of staff leave.

The budget airline says the measure is designed to improve punctuality, which has fallen below 80% in the first two weeks of September.



Some customers have reacted furiously to the cancellations, claiming holiday plans have been ruined by the decision.

Denis Mahon, a producer with Irish broadcaster 3News, tweeted:

Denis Mahon (@denmahon) Ridiculous from @Ryanair. Cancel a flight at 2 days notice - only offer a flight for 3 days later! Holiday plans up in smoke. Thanks a bunch

Another angry customer tweeted:

Beth (@beth_maclean) @Ryanair I am beyond annoyed!! Cancelled my flight for Thursday. No one available on your online chat or customer service!! Sort it out!!!!

The airline is changing its internal calendar as part of increases in holiday allowances for pilots and cabin staff, which has contributed to the backlog.

A Ryanair spokesperson said: “We have operated a record schedule (and traffic numbers) during the peak summer months of July and August but must now allocate annual leave to pilots and cabin crew in September and October (while still running the bulk of our summer schedule).



“This increased leave at a time of ATC [air traffic control] capacity delays and strikes has severely reduced our on-time performance over the past two weeks to under 80%. By cancelling less than 2% of our flying programme over the next six weeks, (until our winter schedule starts in early November) we can improve the operational resilience of our schedules and restore punctuality to our annualised target of 90%.

“We apologise sincerely to the small number of customers affected by these cancellations, and will be doing our utmost to arrange alternative flights and/or full refunds for them.”

If the airline cancelled 40 flights per day for six weeks at a load factor of 90%, approximately 285,000 journeys would be affected.

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The Dublin-listed budget airline next week celebrates the fourth anniversary of its Always Getting Better campaign, which the chief executive, Michael O’Leary, has described as an effort to stop “unnecessarily pissing people off.”

Europe’s largest airline by passenger numbers sent emails to the first affected passengers on Friday, giving them the choice of a refund or an alternative flight.

The airline said it would waive a €40 (£35) surcharge normally levied to change flights.

However, a Reuters reporter, whose flight from Dublin to Barcelona on 18 September was cancelled on Friday, was offered a choice of a surcharge of €250 to take an earlier flight on the 18th or €60 to take a flight on 19 September.



