If you don`t mind, I would like to respond here for a now. Will definitely join Reddit, but right after I complete some major tasks for our community here.



First of all, we appreciate the work you and Dr Bodge are doing. Actually, that`s why we have shared an API In game stats for tanks and players' performance are accurate and we are happy to have players interested in this data.

And thanks for the contests you are holding! Please do not hesitate to contact me if you`d like to reward players with bonus codes.

The problem with the current game performance graphs is that you literally do not have enough information to gather the right data and analyze. As an example, we have login test sessions on the live server that will no doubt corrupt new players number, active player, and inactive player data. For internal evaluations, we are using our internal data mining and it is completely different system than the API.

In overall there are some factors affecting graphs and it is reasonable to list them all, but we do not plan to provide full access to the internal data in Company interests. That is what most of the companies are doing and we are not an exception. So we can only rely on your awareness. Hope the fact that we have live test sessions is enough to instill doubt. Our goal is absolutely not to criticize your work! We just want you to know that in game performance graphs are incorrect due to objective reasons. Tanks and player performance data is accurate enough!

We cannot confirm or deny the problems you found due to the graphs as the data we have is different. ~5% of long-term retention could look scary but it could be a bigger number if to cease all acquisition activities. Clearly that is not the goal The argument to choose traffic more detailed looks proper, but that is not how f2p acquisition works. Still, we really have spikes and falls for many reasons (we can discuss if you want, but actually it was described in Chowder_Keg`s message). We do not deny that there are so many things to do to make our game even better!!! There are a few things we are doing right now for attracting new and returning players including new features in the plan and tons of great ideas to release in future! First of all, we have e-mail distributions for people who haven't played for a certain period of time. Messages are different to reach different players. We are active on Facebook and first party publisher marketing services. All the exhibitions, world wide announcements (like Xbox One X) are part of our plans. Also, we are working on the PVE system further as our data shows that many new players prefer to try PvE first, then go into multiplayer battles. In game ops for new players are also present to help us involve them in multiplayer activities (appreciate new ideas on ops by the way!). For experienced players, we are working on tournaments and ranked battles improvements (this season is not only tank tier and SPG changes, some improvements of point system came too). Many players are returning with each "earn op ". All the server updates and vehicle rebalances influence on the number of returning players as well.

Regarding our queries. Currently, we are working on questions for experienced and new players separately. Sorry to say that there is no exact date yet, but I am able to provide all the proposals and questions directly to dev team weekly while working on queries. Usually, it takes some time to form the right pool of questions and to work with the lists of players.

Previously we had no intention to comment graphs and analytics as far as you mentioned that data could be incomplete and we can not share real data, which means we have no arguments. But it looks like more and more players involved and waiting for our reaction. So Chowder_Keg replied.

In case you or any other forum member will have additional questions or ideas, I will be here! Personal messages are open for everyone as well!



