These problems are currently being looked into and we'll be trying to get them fixed for you as soon as we can. There is no need to make new posts about them unless you have further information that may be helpful, thanks.Before referring to this list, please try updating your drivers first.Out of date drivers may not support Vulkan correctly and can cause various problems.For Xbox or PS4 specific problems, please see the Known Issue List for Consoles

How to Report Bugs

It is always a good idea to back up your content.ggpk file. It will let you restore the game to a previous patch if your client becomes corrupt.



In-game Reports:

You can use the "/bug" command to report bugs to us directly while playing the game. This is ideal for bugs where there is an immediately recognisable issue (such as a terrain problem). You can also type additional information after "/bug" that will be sent along with your bug report, for example: "/bug I'm experiencing this problem and here are the steps to reproduce it".



For reports where more information is required, the problem is not apparent, or the steps to reproduce are a bit more in-depth, we would recommend reporting the issue via the forums using the below steps.



Forum Reports:

1. Check this thread for an existing issue



2. Take a screenshot with debug info

Enter "/debug" into chat and take a screenshot by pressing F8. The screenshot is saved to your Documents/My Games/Path of Exile Folder.



3. If it is a graphical problem, we also need your PC specs

Include Operating System (Windows version), RAM/memory, video card, and anything else relevant.



4. Post it

If you post in the forums keep your title descriptive. We may not be able to reply, but we do check every post when we have the chance. The more descriptive your title, the greater chance it will be noticed and fixed, and the easier our jobs are!



How to post an image

Upload the file to an image hosting website, such as Imgur

Mouse over the dots beside the "Copy" button, then click "Get share links"

Click the "Copy" button for BBCode (Forums)

Paste that into your Path of Exile forum post



If you can't get a screenshot, we need as much as you can tell us about reproduction steps. The zone you were in, the skills you were using, the monsters you were fighting - anything that might point us towards the cause of the problem!



If you get a Client or Instance crash, we receive a report automatically the next time you start your client. Report it here in a thread only if you have reproduction steps that will let us find the problem.



Important! Make sure you only have one bug per report. We want to be able to resolve reports if bugs are fixed, or have others be able to respond to bugs easily.



Also, confirm that there are no other threads reporting this issue, and post your bug in there if that is the case.



More reports are always good, but only if they are in one place, rather than spread over many different threads. To search only the Bug Reports forum, navigate to You can use the "/bug" command to report bugs to us directly while playing the game. This is ideal for bugs where there is an immediately recognisable issue (such as a terrain problem). You can also type additional information after "/bug" that will be sent along with your bug report, for example: "/bug I'm experiencing this problem and here are the steps to reproduce it".For reports where more information is required, the problem is not apparent, or the steps to reproduce are a bit more in-depth, we would recommend reporting the issue via the forums using the below steps.1.2.Enter "/debug" into chat and take a screenshot by pressing F8. The screenshot is saved to your Documents/My Games/Path of Exile Folder.3.Include Operating System (Windows version), RAM/memory, video card, and anything else relevant.4.If you post in the forums keep your title descriptive. We may not be able to reply, but we do check every post when we have the chance. The more descriptive your title, the greater chance it will be noticed and fixed, and the easier our jobs are!If you can't get a screenshot, we need as much as you can tell us about reproduction steps. The zone you were in, the skills you were using, the monsters you were fighting - anything that might point us towards the cause of the problem!If you get a Client or Instance crash, we receive a report automatically the next time you start your client. Report it here in a thread only if you have reproduction steps that will let us find the problem.Make sure you only have one bug per report. We want to be able to resolve reports if bugs are fixed, or have others be able to respond to bugs easily.More reports are always good, but only if they are in one place, rather than spread over many different threads. To search only the Bug Reports forum, navigate to Forum Search and select the Bug Reports option from the 'Forums' list.



Queen of Padlocks

Need some help? Contact us at support@grindinggear.comQueen of Padlocks Last edited by Rachel on Jun 29, 2020, 8:23:11 PM