The training world is in a state of flux; a constant, shifting stream of evolution that befits an industry dedicated to learning and development. Standing out from the crowd has never been more vital, and while enhancing your brand and raising awareness of it has become easier than ever before, too few are taking advantage of the available tools. In this time of turbulence and change, our 2020 Training Industry Benchmark Report has helped us to uncover a shift in the training landscape. From course delivery to sales and marketing and from customer service to the use of technology, we've uncovered 4 of the major trends you need to be aware of this year in the training industry.