An exciting opportunity has arisen to join a successful digital publisher of unique primary source collections from archives around the world.

The purpose of this role will be to increase visibility of the Company and its resources and increase customer usage of AM purchases. To provide tailored after-sales support to end-users and purchasing institutions. To assist with the continuous improvement of AM resources by working cross-departmentally to implement usability feedback.

Applicants should possess:

Excellent communication skills (verbal and written)

Strong inter-personal skills

Demonstrate analytical thinking and sound judgement; especially when interpreting and reporting on usage data and customer feedback

Effective time management

Good initiative when dealing with problems

Dedication to providing a high-level of customer satisfaction

Take a creative and pro-active approach to the role

Adaptability to changing circumstances

This is an ideal role for a recent graduate seeking to build a career in academic publishing.