Ottawa taxicabs are an important part of Ottawa’s transportation network making more than 20,000 trips each and every day and only a fraction of one per cent of those ever result in a complaint.

Part of the reason that complaint levels are so low is that we have a long list of mandatory materials as well as an internal customer service and sensitivity course that covers safety, customer service techniques and etiquette which pertain to the taxi business, communication skills, tourism and sensitivity training and service to special needs clients. We have high standards and have a grading system that must be passed in order to become a taxi driver.

Once a driver is hired, orientation and re-review may be deemed by the company if necessary.