Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before contacting a company on our website.

This website provides hard to find phone numbers as a call connection service, and is not associated with the companies listed.

British Gas provides energy and heating services to around 12 million families, making British Gas officially the largest energy provider in the UK. It is one of the Big Six energy suppliers leading the UK electricity and gas market. The name is actually a trading name for both British Gas Services Limited and British Gas New Heating Limited. These are both subsidiaries of the international energy company Centrica. British Gas operates as Scottish Gas in Scotland and owns Bord Gáis Energy in the Republic of Ireland. In its current form, British Gas was founded in 1997 as part of Centrica. It can be traced back to the Gas Light and Coke Company, the world’s first public utility.

British Gas Contact Numbers

Contact British Gas on the numbers below, or here for emergencies.

Department Opening Times Customer Services (Mon – Fri) 8am – 8pm

(Saturday) 8am – 6pm Bills & Payments (Mon – Fri) 8am – 8pm

(Saturday) 8am – 6pm Breakdowns (Mon – Fri) 8am – 8pm

(Saturday) 8am – 6pm Smart Meters (Mon – Fri) 8am – 8pm

(Saturday) 8am – 6pm Annual Service (Mon – Fri) 8am – 8pm

(Saturday) 8am – 6pm Complaints (Mon – Fri) 8am – 8pm

(Saturday) 8am – 6pm

Customer Services

If you are moving address, you should let British Gas know up to 28 days in advance so that you can arrange for a new meter to be installed at your new address if this is necessary. Call to discuss your HomeCare insurance plan or sign up for one of the four plans as a new member. You can call if you need some help with your British Gas account. This could be changing your e-mail address, checking your rewards, or using the app. Call them any time you need technical support. Receive advice on how to use remote heating controls or Hive Active Heating smart thermostats.

Bills & Payments

It is important to keep on top of your payments to British Gas so you do not receive any unexpected large bills and your meter doesn’t get cut off. Customers will usually only get a bill monthly if they request this, otherwise, they will receive a bill every 3 or 6 months. You can keep track of your payments in your online account. You can call for help if you are struggling to make payments. Call to change your payment method or cancel your account. If you have more than £75 in credit left over after a year, British Gas can refund it to you or you can use it for next year.

Breakdowns

If you have no electricity or heating and need them to work as soon as possible, you should call to book a visit from an engineer. When your pipes or drains are leaking, British Gas can give you advice for temporary fixes until someone can come out to look at it. Find out how to turn off your gas and book an emergency appointment if you smell gas or think there may be a gas leak. Call to book a one-off repair for electricals like light switches or kitchen appliances, and they will give a fixed price quote.

Smart Meters

If you are a British Gas customer, you might be able to get a Smart Meter installed for free. These meters will automatically send your readings to British Gas, and they come with a monitor so you can keep track of your spending and energy usage. If you Pay As You Go, you can top up on the phone, online, through the app, or in shops. When you pay monthly or quarterly, you are paying for the energy you have used afterwards rather than paying in advance and then using up the credit.

Annual Service

For safety, you must have your boiler checked once a year even if you think nothing is wrong with it. An engineer will check to make sure that your boiler works properly and runs efficiently. They will be able to identify any issues and flag them up for repairs. This will save you money and could even save your life, since malfunctioning boilers could start leaking poisonous carbon monoxide. If you have a five-year warranty, you must get an annual boiler service to keep the warranty valid. If you pay for a HomeCare package, the price includes annual services.

Complaints

Make sure to specify what your complaint is about initially so you can connect to a complaints handler in the appropriate department. Complain about your gas and electricity bill or payment schemes, central heating system installations, or insurance. You can also send e-mails to customercomplaints@britishgas.co.uk, or installationcomplaints@britishgas.co.uk for boilers and central heating. British Gas will acknowledge your complaint and provide a direct contact, but may take up to 8 weeks to investigate and offer you a final resolution.

Other Ways to Contact British Gas

British Gas offers support to its customers almost every day. The helplines are open every day except Sundays, though the emergency helplines are available 24/7. While you cannot call for general support on a Sunday, the social media teams will still be able to assist you on Facebook and Twitter. Tweet to @BritishGasHelp with your questions or complaints. They will reply between 8am and 10pm on weekdays and 8am and 6pm on weekends. You can also e-mail the customer services team directly at customer.service@britishgas.co.uk. If you would like to write a complaints letter, you can post it to the customer services department or escalate it to the head office.

Department Address Customer Services British Gas

Customer Relations

PO Box 699

Winchester

SO23 5AR Head Office British Gas

Millstream

Maidenhead Road

Windsor

Berkshire

SL4 5GD