General Terms and Conditions of Sale



The original version of this document is in French. In the event of a discrepancy between the translation of this document and the original version, the original French version shall take precedence.



Last modified: February 15th, 2013 at 17:01



Preamble



These General Terms and Conditions of Sale (hereinafter "GTCS") are proposed by the company Linkeet, a limited liability company whose registered office is at 29 rue Notre-Dame de Nazareth in Paris, France, and is registered in the Trade and Companies Register of Paris under the number 429 126 675.



Linkeet reserves the right to adapt or to amend these GTCS at any time without notice. These changes are binding as soon as they are posted online on the lowdi.com website (hereinafter "the website" ), but they cannot apply to orders previously placed.



It is therefore essential to read the GTCS before each order.



Definitions



The term "Customer" refers to the physical or legal person placing the order for products on the Website.



The terms "Linkeet" and "we" refer to the company Linkeet.



The term "Product" refers to any product whatever it is that is the subject to the Customer´s order, offered for sale on the website in accordance with these GTCS.



The term "Purchase order" means the summary document contained on the order page of the Website and includes the list of products ordered together with their prices, as well as the Customer´s full details.



Subject



By confirming your order on the lowdi.com website, you acknowledge that you have read these General Terms and Conditions of Sale and accept them without reservation. They replace all other conditions, unless express, written prior dispensation has been granted by Linkeet.



Jurisdiction



The GTCS are governed by French law.



Price



The prices of our products are listed in euros, inclusive of VAT.



All orders, regardless of their origin or place of delivery, are payable in euros, before shipping.



We reserve the right to change our prices at any time, without notice. The prices charged are those applicable when placing the order. They appear on the summary that appears during the process, and in particular when the Customer confirms their order prior to payment.



Availability



As of 8 October 2012, the Customer will be able to pre-order products on the lowdi.com website. The Customer is informed that deliveries will begin from 12 November 2012, but that Linkeet is not able to guarantee the actual delivery time as it is dependent on the number of pre-orders registered on the website prior to the Customer´s orders.



In any event, the Customer may cancel their pre-order at any time, as long as it has not been marked as shipped, in which case the Customer will be fully refunded within a maximum period of 15 days.



Delivery



The products are delivered to the delivery address that you indicated on your order. Therefore you agree to receive the products that you have ordered to the address indicated.



Once the order has been saved, you can no longer change the delivery address.



Payment



Payment for your purchases is made when ordering. Linkeet has several payment methods, including credit/debit card, Visa, MasterCard, PayPal, and iDeal.



Your card or PayPal account is debited when confirming your order.



Secure transactions



Our website uses the services of the company Adyen to secure the transactions related to the payment of your order.



Banking information is transmitted once during payment by credit card online. This transmission is performed securely using data encryption via SSL (Secure Socket Layer) technology.



You can verify that you are indeed on a secure page at any time by looking at the address of the page and the status bar displayed in the browser window. The address of a secure page via SSL protocol begins with https. On most browsers, a padlock indicates pages encrypted via SSL technology.



Linkeet does not save any information concerning your payment method. It is exclusively managed by the company Adyen.



Cancellation, return and refund



Linkeet guarantees you will be completely satisfied with your Lowdi product orders.



You get a 30 day money back guarantee for any order placed on the lowdi.com website. You also get a limited warranty of 1 year if the product is faulty or does not match its description.



Customer service



For any information or questions, before or after your purchase on the lowdi.com website, go to our Frequently Asked Questions.



If you cannot find the answer to your questions in our FAQ, you can contact our customer service department by email:



French

serviceclient@fr.lowdi.com



English

customercare@en.lowdi.com



German

kundendienst@de.lowdi.com



Spanish

serviciocliente@es.lowdi.com



Italian

serviziocliente@it.lowdi.com



Liability



The products offered on the lowdi.com website comply with the French and European legislation in force.



The photographs and texts illustrating the products are not contractual. As a result, we will not be liable in the event of an error in one of these photographs or one of these texts.



Furthermore, Linkeet cannot be held responsible for a breach of contract in the event of a force majeure.



Privacy policy for personal data



The information you provide us with will be used by our services and our service providers to process your order as well as to strengthen and customise our communications and product range.



In accordance with the provisions of French law No. 78-17 of 6 January 1978, as amended by the Law of 6 August 2004, relating to data protection, you have an individual right of access and, where appropriate, to amend, edit and delete personal information about you.





Confidentiality of data



The original version of this document is in French. In the event of a discrepancy between the translation of this document and the original version, the original French version shall take precedence.



Last modified: October, 8th 2012 8:17



Subject



This regulation on the confidentiality of data specifies the personal information that we collect on the website lowdi.com, or from other websites, and how it is used. It is subject to French data protection regulations.



In order to make the Lowdi.com website available to you and to process your orders, Linkeet (hereinafter "Linkeet", or "we"), which performs the role of data processing manager, is likely to collect information about you.



By browsing the website or by placing orders for Lowdi products, you agree to the terms and conditions of this regulation on the confidentiality of data, and you agree expressly to Linkeet processing your data in the manner described in this regulation.



Linkeet is very attentive to the confidentiality of your personal information and will only use it in accordance with this regulation.



We will not sell or hire your personal information to third parties for advertising purposes without your explicit consent. However, in order to provide the services offered on the Lowdi.com website, to process your orders and continually improve the quality of products and services offered, we may have to share personal information with third parties, in accordance with this regulation.



It is important that you read this document carefully, because it applies to all users of the website lowdi.com.



If you do not agree with the terms of the regulation on the confidentiality of data, do not use the website and do not order a product from the lowdi.com website.



Notification of changes



This regulation is likely to change over time, especially if new features are added to the lowdi.com website, in case of regulatory changes to French law, or if we introduce improvements suggested by our users.



The new version will enter into force at the time of its publication on the lowdi.com website.



If the regulation on the confidentiality of data undergoes significant changes, you would be notified at least 30 days in advance, by the publication of a notice on the page "respect for privacy" of the lowdi.com website. After this 30-day period, the new regulation will legally come into effect.



If you do not agree with the terms of the regulation on the confidentiality of data, you can stop using the website or ordering products on the lowdi.com website. You also have the right to access and, where appropriate, edit or delete personal data concerning you, in accordance with French law No. 78-17 of 6 January 1978.



Information that we collect



To place an order on the Lowdi website, you must provide us with your name, address, phone number and email address. We need this information to be able to process orders, ensure delivery, provide you with tracking information and provide you with your invoice.



Furthermore, you must tell us your email address to register for our newsletter and be notified of Lowdi´s news. To manage our newsletter, we use the services of the website mailchimp.com, whose servers will store your email addresses, and information relating to our newsletter. You can consult this provider´s rules relating to privacy on the website maichimp.com.



Information on the website´s traffic



Due to the manner in which the standards of communication by Internet work, when you access or leave the lowdi.com website, we automatically receive the Internet address of the site you are coming from or that you are accessing. We also collect information on the pages of our website that you visit, the IP addresses, the type of browser used and the time spent accessing our site. This information allows us to find out more about our users´ preferences and to effectively manage the load on our servers, so as to improve our services.



When you access the lowdi.com website using a mobile device, we can retrieve and store information related to the connection on this device (including its identification number) and its geographical location in order to provide our services.



Our use of "cookies"



"Cookies" are small data files that reside in your computer and which allow us to recognise you as a user of lowdi.com when you return to our website from the same computer and via the same browser.



We send a "session cookie" to your computer when you browse the lowdi.com website. It allows us to identify you, particularly during the order process. As soon as you close your browser, the session cookie expires and no longer has any effect.



We also use cookies with a longer life, for example, to keep your language preferences or shipping country.



You are free to decline our cookies if your browser permits it, but it will interfere with your use of our website.



We use the services of third party companies that are likely to use cookies to provide these services (Google Analytics, Vimeo video player, Facebook Like), but we do not allow these companies to collect personal information about you from our servers. See the pages on respect for privacy on their respective websites to learn more about their practices and their regulations on privacy.



Correspondence with customer services



When you correspond with us, including via email, we retain this information in the records for your account. We also retain correspondence with customer services and all other emails that Lowdi may have sent you. We retain these records in order to keep track of our relationship, to assess and improve our customer service and detect possible breaches of our Terms of Use. We can, over time, delete them, to the extent that the law permits us to.



Questionnaires, surveys and profile data



In order to get to know our customers better, and improve our products and our services, we may, from time to time, offer our customers optional questionnaires and surveys. The use of the information collected is explained in detail in the actual survey. If, in these questionnaires and surveys, we ask our users for personal information, they are informed of how it will be used even before taking part in the survey or answering the questionnaire.



Our rules on using and disclosing information



Our main objective when collecting personal information is to provide you with the best possible experience, both before and after you purchase Lowdi products.



You agree that we may use your personal information to:

Process your Lowdi product orders, pay for them and deliver them;

Provide the customer service that you expect;

Prevent potentially illegal or prohibited activities and enforce our Terms of Sale and Use;

Customise, evaluate and improve our services as well as the content and the presentation of our website;

Compare the information to ensure that it is accurate and check it with third parties;