SHIPPING

UPS Front Door Delivery: 3-5 Business Days

With Front Door Delivery, UPS can deliver most in-stock items including select furniture and lighting within 3-5 business days. Gift wrapping and personalization may take additional time.

Delivery fees are based on your order total, we are happy to offer free standard shipping on gift cards and select bedding.

UPS Front Door Delivery: Next Day Delivery

Next day delivery restrictions:

Available within the contiguous 48 states

An extra charge of $17.50 per address

Order by 6pm PT Monday through Friday, you'll receive your order the next business day

Orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday

Next Day Delivery service is not available for some oversized items, In-Home Delivery & Assembly, out of stock items, personalized items or made-to-order items.

Surcharges and Restrictions

Select oversized items have an additional delivery and processing surcharge; this charge is listed below the item price. UPS is unable to deliver to PO boxes. For more details on shipping, visit our shipping information page.

EASY RETURNS

If you’re not 100% satisfied with your purchase, we’re here to help.

Eligible items can be exchanged for a refund of the merchandise value within 30 days of receiving an order or seven days for Quick Ship upholstery items. An original receipt or gift receipt is required, our stores will not accept returns or exchanges without a receipt or proof of purchase. We will issue a refund in the form of the original payment or with a gift card. Shipping charges may be applied to your refund amount.

How to Begin a Return

For Online Purchases: Visit our returns page to create a UPS shipping label or visit your local store to make a free return. For oversized items and quick-ship furniture, please call our customer service center at (866) 472-4001 for more details.

For In-Store Purchases: Products purchased in our stores cannot be returned or exchanged online or over the phone.

Items That Cannot be Returned

For our full list of items and conditions, visit our Returns Page.

Items without an original receipt or gift receipt

Made-to-order furniture and rugs

Used or soiled items

Mattresses

Final sale items ending in .99 or .97

Gift cards

Personalized or monogrammed items

Still have questions? See our full Returns Policy.

For assistance please contact Customer Service at 1.888.922.4119, 7 days a week, 5:00 am - 9:00 pm (PST). We cannot accept returns on final-sale items ending in .99, monogrammed items or items damaged through normal wear and tear. Made-to-Order furniture or rugs are not eligible for returns. Delivery fees are non-refundable.