……because you can afford to treat them really well.

Our clients tell us that as a whole, call centre location is less of an issue these days and with the increased quality from Philippines based centres, it is becoming a lot more accepted. Consumers now expect to reach The Philippines or India (less so these days) when liaising with their bank or telco or any large organisation, whether it be Telstra, Vodafone, TPG, Optus, IBM, NEC, Kyocera, HSBC, Samsung, SAP, VISA …. the list goes on to include thousands of others.

Apart from reducing costs significantly, another key benefit of outsourcing offshore is the ability to be able to service your customers more than you ever thought possible.

Whenever we ask business owners why they don’t talk to their customers more, the answer is always because of time and money…… Well guess what….. Outsourcing to The Phillipines frees up plenty of both.

Imagine being able to have an agent call your customer base quarterly, monthly or weekly just to make sure they are doing ok? It’s hard to put a price on how valuable that would be.

Or how many sales are lost because potential customers are left on hold while expensive Australian agents are working hard to wrap up a call and move onto the next one. Once offshore, you may choose to ramp up your head count to reduce hold time indefinitely.

Or what if you could afford to call your customers every time Australia Post left a card in their letter box or their credit card declined or their order was delivered or their service had been renewed or there was a free upgrade up for grabs or interest rates were reduced, or the Bureau of Meteorology predicted rain and they should take a brolly today….. The sky is the limit, literally.

So what will your customers think if you migrate offshore? They will love it… because you can afford to treat them really well.