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Apologies for not getting this posted sooner - we have verified that there is no 'fix' for the application that will allow for the Security Key to continue working through an upgrade to iOS version 7. The application itself does work in iOS7 (tested back in June on the developer beta Apple provided), however something inside the upgrade breaks the keystore being used internally within the phone. Any technical fix would take a longer time to get released (probably weeks), and by then the vast majority of Apple iPhone customers will have already upgraded. Not the best place to be, but that is where we are.



Below is a list of steps you can use to get your Security Key working again if you do upgrade.



If you already upgraded and currently have a broken Security Key application: Upgrade to iOS version 7

Uninstall/Delete the SWTOR SK application

(Re)Install the SWTOR SK application again

Visit swtor.com

Do not enter a Security Key Code while logging in - this will show you the page with the link on for the 'Lost your Security Key?' process - follow the process for de-registering your Security Key

This will involve reading an email sent to your verified email address which will let you move on to being able to register a Mobile Security Key once again

Visit your account page on swtor.com and register the Security Key once more using the registration process

If you are reading this before upgrading: Before upgrading iOS to version 7, visit your account page on swtor.com and disassociate the Security Key

This will involve reading an email sent to your verified email address which will let you move on to being able to register a Mobile Security Key once again

Upgrade to iOS version 7

Uninstall/Delete the SWTOR SK application

(Re)Install the SWTOR SK application again

Visit your account page on swtor.com and register the Security Key once more using the registration process

If you do get stuck on the steps above, you can call our customer service team who can help, however please do try to use the website processes first as they are there to help you get back to logging in as quickly as possible without having to make a phone call.



Phillip Holmes

SWTOR Head of Security