It has been labelled Perth’s most exclusive new address but the multimillion-dollar apartment towers at Elizabeth Quay have been plagued by leaks and building defects, with some owners refusing to move in and demanding compensation.

Buyers started receiving the keys in March, only to discover what they describe as poor workmanship, some listing hundreds of defects in apartments they paid more than $2 million for.

The West Australian has observed internal defects including crooked walls, broken sewage pipes, uneven paintwork and extensive chips, scratches and stains on walls, floors and window frames.

The developer, Hong Kong company Far East Consortium, described the faults as “normal”.

Camera Icon Defects at Elizabeth Quay Towers. Credit: Today Tonight Camera Icon Defects at Elizabeth Quay Towers. Credit: Today Tonight

“Minor defects and workmanship issues are an unfortunate reality for even high-quality projects. All defects that have been identified are being fixed,” Far East Consortium’s WA State manager Dan Sweet said.

One owner, who asked not to be identified, described the development as an unfinished construction site. Seven weeks after settlement, the couple are refusing to move in until 200 defects are rectified in their apartment. They intend to seek compensation for thousands of dollars in strata fees and council rates they’re paying for an unoccupied apartment.

The complex is also suffering water leaks in the basement carpark, which a leading Perth engineer described as “avoidable.”

A machine has been brought in to inject a chemical into the cracks, but Peter Airey of Advanced Substructures said the cracking would be an ongoing problem.

Mr Sweet said the remedial works were a “permanent solution”, “minor in nature” and in “no way compromise the structural integrity of the building”.

Camera Icon Defects at Elizabeth Quay Towers. Credit: Today Tonight

International engineering firm WSP, which worked on The Towers at Elizabeth Quay, was also responsible for work at the Opal Tower in Sydney. Residents there were forced to evacuate when extensive cracking appeared at Christmas.

An investigation found design and construction faults. There is no suggestion Elizabeth Quay residents face any danger.