A retail business comes with great challenges and management is the toughest of all. Being a business owner, you have to keep an eye on everything and everyone involved, which seems humanly impossible. In this era of digitalization, there is a solution for every impossible thing and yours is a POS software.

Employee Management

Your store employees are like the doors of your vehicle: you decide their number, adjust the kind of work they will perform and define the ways they will follow to do that work.

With a POS software, you will be able to streamline your store management as well as the manpower behind by making their employee accounts. You can define different employee types (cashier, worker, technician, salesperson, etc.) and give them certain roles and permissions according to your choice. You can then choose a type while setting up the account for an employee. This way each employee will have access to things only you want him/her to have. Be the boss you always wanted to be!

Customer Management

Customers are the riders of your vehicle, the ones who will be enjoying your service.

For every new customer, you need to memorize their information and preferences in your system. When dealing with an existing customer, you will be needing that stored information to get on with the real business: sales. You can also do a background check for a little homework about their past experiences with your retail store.

A POS software for retail business will let you add new customers, search for existing customers, view each customer’s purchase history, form customer groups, create a customer portal, contact all or selective customers through email and SMS for feedback or marketing, and run customer retention programs (gift cards, loyalty program, etc.). Treat your customers in the best way possible and make them feel valued.

Supplier Management

Suppliers are the fuel providers of your business vehicle: you need to save their contact information and reach out as soon as the vehicle runs out of fuel.

You can store supplier information in a point of sale system and place instant purchase orders for low stock items of your retail store. A smooth software will also provide your complete business history against each supplier registered in its memory. Keep your inventory up to the market need at all times!

Reports

One of the best things a POS software will offer your retail business is creating mechanized reports about everything that passes through its system.

Employee Reports

You can navigate employee activities and performances through these reports while sitting at home sipping your evening coffee. Some basic employee reports are:

Employee Activity Log

The activity log record will be updated as soon as an employee logs in or out of his/her employee account. This is to calculate his/her work hours and timings so you can release hourly payroll accordingly.

Employee Productivity

There is an employee productivity report against each member of your retail store that tells you how many sales have been conducted by that person. You can even click on each sale and view all the details about it. Employee productivity report helps you to apply commissions and granting bonuses to individual employees based on their performances.

Employee Payroll

As the name suggests, employee payroll is a general report including the payment release details of all personnel.

Sales Reports

The most important thing you need to keep a track of is sales. A POS software for your retail store will create sales reports that will give you regular checks on your sales chart and make you see where your business vehicle is heading. Is this the right direction? Do you need to change the course? What is your sales goal and how are you going to reach there? Complete summary of daily, weekly, monthly and yearly sales of your retail store to analyze your store’s performance. Customized item-wise sales report to help you know customers’ purchase preferences and trends so you can reorder the trending items and earn more sales. A detailed record of cash-ins and outs to help you keep money tracks and avoid monetary losses.

Sales reports may include these:

Sales Summary Report

Item-wise Sales Report

Cash In/Out Report

Tax Report

Total Revenue By Sales

Total Revenue By Customer

Inventory Reports

You can’t run a retail business without its fuel and that’s why you need to keep a close eye on its inventory. What items were purchased, from where, when, and how many pieces per item were brought into the store? Similarly, what items need to be reordered, which ones are being transferred from one store to another, which are the faulty or damaged ones, and which are under refurbishment? All these questions need to be answered regularly and a POS software will take care of it all in these different inventory reports:

Inventory Summary

Low Stock Report

In Transit Report

Damaged Item Report

Refurbishment Report

In this saturated retail industry, every business is struggling for survival and success. As a retail store owner, you need to take charge of all operations of your business and everybody contributing to those tasks. Your store employees, customers, suppliers, inventory, sales and revenues, all need to be tuned if you want to achieve your sales targets. A fitting POS solution will equip you with the right tools and techniques you need for better regulation of your retail business.

For a repair business, you can get all of this and much more on a POS software for repair shops and take the complete control of everything.