Dear readers, today was grim and the weather didn’t help anyone, let alone the people forced to use the Jobcentre. Yet again we encountered numerous people with all sorts of problems ranging from universal credit, ESA and PIP, housing problems etc.

We handed out all of our food parcels, most were taken by single parents with children and working families. They rely on foodbanks to survive, it really shouldn’t be like this.

Thanks to Gordon for joining me and also Jack. Your help is invaluable and it’s appreciated by everyone.

As usual I won’t divulge the names of anyone that I spoke to this morning. The DWP snoop everywhere and I don’t want anyone that I spoke to being targeted by the DWP. This does happen, but not on my blog. I value everyone that I speak to unlike the DWP.

John walked out of the Jobcentre clutching the usual list of phone numbers that they hand out to everyone. I handed him a leaflet and asked him if he needed any help. John told me that he was ok, but thats only because he’s living with a relative that can feed and look after him whilst he’s waiting for his universal credit claim to be processed, saying that the alternative is to horrible to think about.

I then spoke to Gemma. Gemma has struggled almost all of her life, she’s 19 years old and to be honest isn’t enjoying anything about her life at the moment. In her short lifetime she’s been homeless twice and has been rehoused not long ago.

Gemma is claiming universal credit and is finding it almost impossible to manage. She receives in total £513 a month total to live on after paying her rent payment. Out of this she has to pay back her rent arrears that she keeps accruing because she’s finding it hard to pay her full rent. She also got into rent arrears whilst she was waiting for her universal credit claim to be processed, “What are you supposed to do, just pay your rent with the loan that they give you? It was impossible for me to pay my full rent because I needed food to eat, and gas and electric to buy. I’ve got no one to borrow money from, and that’d have to be paid back as well.

To make the situation worse Gemma also has to repay her universal credit loan back at £100 a month. There’s absolutely no regulation concerning the repayment of loan debts. No set amounts that people have to pay back, sometimes I think that they pick a number out of thin air and decide thats how much they should pay back. It’s ludicrous

Basically after all of her above debts are paid back Gemmas left with £213 a month to survive on. She’s got to buy gas, electric, food and transport costs. She’s a broken woman at 19 years old. Huddled up in the cold, Gemma muttered “It’s almost as if they’re trying to destroy me. I’m 19 years old and I’m worn out because of the stress and worry. There’s a good chance that I’ll become homeless again, and I’m doing my best. Universal credit is destroying me. They look at me (DWP staff) as if I’m stupid, like I’m something on the bottom of their shoe. They don’t want to help me”

Gemmas 19 years old, at the start of her life and should be enjoying life. Instead she’s worn out, depressed and feels like giving up. This, my friends is what universal credit does to people. It eats you up, totally consumes you until eventually you give up. That’s exactly what its designed to do.

Sarah is a single parent and is also having a difficult time. She’s claiming universal credit and to say she’s struggling is an understatement. Here’s her story.

Sarah was instructed to attend an appointment, which she was ready to do but unfortunately one of her parents suddenly fell ill and was rushed into hospital by ambulance. Sarah was with her relative when this happened and from the ambulance she telephoned the DWP to try and rearrange her appointment. The person that she spoke to said that this wouldn’t be a problem, and they’d phone her later with another appointment.

Only the DWP phoned the wrong number. Not the one that’s registered online, an old number that isn’t used anymore, and Sarah had already informed them about this.

Sarah also couldn’t remember her 16 pin log in details. How on earth is anyone supposed to remember this, its impossible. Even if people write it down its easy for it to get lost. If they put it in their mobile phone (if they have one) and the phone breaks, then the numbers missing.

Sarah phoned the DWP to tell them that she’d forgotten her PIN number. The DWP then told her that she had to go online to get the number. Sarah couldn’t access her online account because she didn’t have her pin. Basically they gave her an impossible task to complete.

Upon attending her next DWP appointment she was told that the DWP were deducting her universal credit payment by £200 but don’t worry, we’ll give you a LOAN for £150 that you have to pay back. Are the DWP getting their ideas from illegal money lenders or something? This is atrocious.

Basically Sarah was fined £200 for missing a phone call that she never received because they phoned the wrong number, and for loosing her PIN number. You really couldn’t make this shit up could you.

Sarah is also in rent arrears now because she was unable to pay her full rent because she was sanctioned. She now has to top up her rent payments and repay two DWP loans back.

Don’t forget Sarah is a single parent with a very young child, she didn’t have any food in her cupboards and didn’t know what to do. Luckily I gave her a food parcel and advised her on what to do. Hopefully she will access local services and she will appeal her sanction.

It’s despicable that people are treated in this manner, not only are the parents suffering but their children are too. The DWP just don’t care. It’s no coincidence that more and more children are being put into the care system is it. Many parents can no longer provide food, heating, clothing etc for their children and it’s not their fault. The blame lies purely at the governments feet.

I asked an older man how was he coping with universal credit. He looked at me and said ‘Just about. Now I’ve got to pay my council tax”

I spoke to a young woman working a zero hour contract at a local cake factory. When she started her job she was told that if she worked hard she might get a contracted job. She worked hard but never got the contract. Now she has no job security at all.

Gordon spoke to an older woman aged 62 who’s claiming universal credit, she’s struggling but then again nearly everyone claiming universal credit are aren’t they.

We then had a conversation Brian with an older man, he claims ESA and was told to phone an 0845 number recently. He wasn’t very clear about why he was told to phone this number up. He’s confused because the system is extremely confusing.

Brian has a contract phone and his phone bill per monthly is £15 a month. Brian tried phoning this number numerous times, each time he was placed on hold for great lengths of time. When he received his bill it was £54.

Of course he was angry, he shouldn’t have cost him this much, all calls to the DWP should be free, but many still aren’t.

Brian was angry, frustrated and echoed concerns for those without a mobile phone contract saying ‘How the hell are they going to pay that? They’ll never get any help if they don’t have a phone will they’ He realises the systems rotten, and wondered why the government are allowed to do this ‘It’s criminal’ he said, and he’s not wrong.

Jack, a local councillor represented a claimant whilst they had an appointment, this helps a great deal and I can’t recommend this enough. More should do this if they’re able to.

We left todays demo cold and a bit downhearted, but knowing that we’ve helped people makes everything worthwhile.

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There’s also a donate button at the top of this blog and at the side. I’m a skint single parent just trying my best to help people, through my blog I’ve managed to reach thousands upon thousands of people. As a result of this and other campaigns, more and more people are aware of the cruelty of universal credit and the heartless state of our government.