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Conal International Trading said it has pulled its Polar Fox boots and in a letter to the public, the company apologized to customers “and to anyone who was offended by an imprint one of our boots left behind.”

“This was in no way intentional,” the company said in the statement Thursday afternoon. “It was an obvious mistake made by our manufacturers in China. We never intended to have any swastikas design on our shoes. We are recalling all shoes immediately. We will not be selling any of our boots with the misprint to anyone. We would never create a design to promote hate. We don’t promote hate at our company.”

[np_storybar title=”Full statement from the shoe company” link=””]

To our Customers and the Public:

At Conal International Trading, Inc., we strive to bring high-quality shoes that provide the best experience and comfort possible to our customers. We were informed recently the company imported boots that have an offensive symbol designed on them. We are extremely sorry for the frustration this has caused our customers and the public. The boots have been recalled and we have stopped selling the item.

We would like to issue our sincerest apologies to our customers and to anyone who was offended by the Swastika imprint that the boots left behind. The design was not intentional and was a mistake made by our manufacturers in China. There was never any intention to include any offensive designs on the products we import. We will be investigating the issue.