Dear Navdy supporters,



We’re happy to announce that we are in production and ready to begin shipping Navdy production hardware units over the next few weeks! We are manufacturing and shipping in batches and it’ll take a few months to fulfill all pre-orders (including pre-orders placed on or after December 1, 2015). We’ve made a lot of refinements and the majority of beta testers tell us that Navdy has exceeded their expectations. With your feedback, we’ll continue to make further refinements through frequent software updates.



Here are the topics we’ll cover in this email: Fulfillment FAQs

Collecting your shipping address

Unsupported countries

Out of network deliveries

Fulfillment FAQs



In what order will we fulfill pre-orders?



We’ll fulfill orders destined for the United States first and once those are fulfilled we’ll ship non-US orders. We greatly appreciate your patience as we fulfill your order and at this time we cannot provide an exact date beyond the timeline above. Once your unit ships we will provide you with the tracking details.



Does this mean all orders will ship on the same day?



We’ll begin fulfilling orders soon and we’ll continue fulfilling orders through October on a weekly basis until all pre-orders are fulfilled. Units shipped first will still have beta software so there may be a few bugs that will be addressed with software updates through the phone app. Feedback from beta testers has been very positive, however, when we begin shipping in larger quantities new issues may arise. As we move through the fulfillment process, we’ll be sure to continue communicating with you.



How will you know when your pre-order ships?



Once we ship your pre-order we’ll send you a shipment confirmation email. This email will include your order’s tracking details and additional information.



Which shipping company will we use and how soon will you receive Navdy once it ships?



We’ll ship your Navdy via FedEx with signature upon delivery. When we request your shipping details (see below) please provide an address, like your work address, where someone is available to sign for your delivery. Once we ship your Navdy it should arrive within 3-6 business days.



What if I placed my pre-order on or after December 1, 2015?



At this time we still plan to ship your pre-order by the end of October.



How do I receive my Navdy sooner?



We’re offering customers the chance to join the Navdy Explorer program. You’ll be the first in your region to receive Navdy and you’ll be the first to receive software releases and concepts we are building. In exchange we’ll ask you to tell us what you think and provide us with feedback on your experience driving with Navdy. If you’d like to take part in the Navdy Explorer program, please sign the Navdy Explorer agreement we’ll send you in a separate email later this month.



Can I get a refund?



You can receive a refund at any time up until the day you provide your shipping address. To request a refund please visit www.navdy.com/refund.





Collecting your shipping address



On June 24th we’ll send another email requesting your shipping details. This email will originate from Tilt, the payment processor we used to accept pre-order payments. Please make sure payments@mail.tiltopen.com is not being marked as spam in your email. If you don’t receive this email by June 30th, and it’s not in your spam folder, please contact us via email at support@navdy.com . When you contact us, provide your shipping address and we’ll update your order details on our end.



Some important things to note: We cannot ship orders to PO Box, FPO, APO, and DPO addresses. To ensure prompt delivery please enter a valid shipping address.

Please provide an address, such as your work address, where someone is available to sign for your delivery.

We want to make sure you receive your Navdy. If we don’t receive your shipping details by June 30 our Support team will reach out to obtain them.

If your shipping address changes please let us know as soon as possible via support@navdy.com and we’ll update your shipping details.

Unsupported Countries & Out of Network Deliveries



We store offline maps on each Navdy, allowing you to navigate without using your phone’s data network. Unfortunately, there are eleven countries where offline maps aren’t available and Navdy won’t work. We're so very sorry we could not solve this problem for you. These countries are listed below and we’ll process a full refund soon if you purchased from one of them. If your original credit card is no longer valid we’ll reach out via email to help you process it via PayPal or check. Afghanistan, Barbados, Cambodia, China, Curacao, Japan, Kyrgyzstan, Laos, New Caledonia, Pakistan, and Korea.

We partnered with FedEx as our delivery service. There are some countries where FedEx utilizes third-party logistics companies for the last leg of fulfillment and we’ve decided not to ship to these countries as delivery cannot be tracked. Orders destined for the affected countries below can request a full refund or have their order shipped to an address in the US loaded with North America offline maps. Albania, Algeria, Angola, Azerbaijan, Bangladesh, Belarus, Bolivia, Bosnia and Herzegovina, Brunei, Bulgaria, Cayman Islands, Congo (Republic), Croatia, Cyprus, Ecuador, Egypt, Fiji, Ghana, Gibraltar, Greece, Iceland, Indonesia, Israel, Ivory Coast, Jordan, Kazakhstan, Kenya, Lebanon, Macedonia, Malta, Mauritius, Moldova, Morocco, Niger, Nigeria, Oman, Paraguay, Peru, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Slovakia (Slovak Republic), Sri Lanka, Turkey, Ukraine, and Vietnam.

To accommodate this we can ship your order to a US address. Please enter a valid US address when we request your shipping address on June 24th. If you don’t have a US address to ship to you can consider using a package forwarding service such as Parcelbound or Shipito. Once we deliver your order to the provided US address, Navdy is not responsible for any further shipments thereafter and we highly recommend purchasing insurance. If we don’t receive a valid shipping address by June 30th, we’ll process a full refund for your order.





Navdy has been out in the field for a few months now with many beta testers and here’s some of their feedback:



“The ability to have a safe way to use navigation, get notifications, and play music is a HUGE deal. I really do not like looking at my phone while driving as it is a huge distraction. Navdy definitely is a game changer where I do not miss anything from my phone but I am also being so much safer by being able to keep my eyes on the road.”



“The hardware/software are very well thought out and engineered, the out-of-box experience is exceptional, setup is easy, and the features are rich and ground breaking.”



“I think (Navdy) provides helpful information to the driver more safely than looking at a phone or a dash so I’m a big fan of the concept.”





We’ve been perfecting Navdy and we’re so excited to get them into your hands. As always, we value your feedback and we’re listening. Please email support@navdy.com with any questions and we’ll help. Additionally, should you change your mind and prefer not to wait, you can receive a 100% refund by visiting www.navdy.com/refund.



Sincerely,



Doug and Team Navdy