It seems like Linden Lab has plenty of areas of weakness. There’s probably no area that you can’t point to and think “that could be better.” Governance, communications, QA, billing, server stability, viewer stability, lag, customer service… the list goes on. Not all of these areas are in as much difficulty as they seem, though. If most of them were better, we’d have far fewer issues with the remainder.

There are two areas of weakness, though, that I think are key.

Those are QA and billing; the mitigation of widespread, avoidable issues; and the collection of payments.

If those two particular areas are weak, it doesn’t really matter so much whether the other areas are strong or not, because your experience of those other areas is going to be limited.

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Tags: Linden Lab / Linden Research Inc, Opinion, Second Life, Virtual Environments and Virtual Worlds