S Rath 1455 days ago

I have been accompanying my aged mother to the State Bank of India for her Life Certificate renewal every year for over 10 years,in the month of November. Let me share some facts. The most arrogant,unproductive and useless people work in SBI, main branch Cuttack, Odisha. Firstly all the elderly pensioners are forced to painstakingly clime upstairs and you see them slowly moving from one desk to another to pursue their right to receive pension. There are no seating arrangements for these elderly, though you can see the young workers shamelessly and arrogantly behaving while seating in their chairs. If you go to the Chief Manager, he feels he is doing a favour to the world by working there. There are also people who are so old that they can not come to the bank, yet their pensions are conveniently delayed and they are at the mercy of these insensitive bank employees. I can safely assume the experience of pensioners in other branches of SBI are no different. First of all the monopoly of pension being handled by SBI should come to an end. Nationalized banks and Private banks must compete among each other to become eligible to handle pension disbursement. And at least four major banks 2 Nationalized and 2 Pvt. Sector banks should be authorized to handle pension disbursement. This will ensure that the right mix of talent, skill and technology is used for the benefit of pensioners. The pensioner should have the option to select the bank and branch to draw pension.