On Nov. 25, 2016, we became aware of an unfortunate incident in one of our stores involving two customers and one of our associates. We conducted an internal investigation to determine the facts and took prompt action.

We spoke with the customer the next day and apologized for his experience in our store. We further apologize to his family and the community for what took place. Our ethics code and our employee training make clear we do not tolerate any form of discrimination or harassment based on, but not limited to race, color, religion, age, gender, sexual orientation, national origin, marital status, disability or genetic information. The associate at issue no longer works for us, and we look forward to improving our sensitivity training for all of our employees and providing the highest level of customer service to all members of the communities that we serve.