Conflict is an inevitable part of life.

When different goals, needs and values clash then often intense personal animosity can arise.

So conflict exists and its not always, necessarily, a bad thing. When you resolve it efficiently it can also uncover other hidden problems that need to be addressed and so enabling people to move on with their lives.

Conflict management is about listening to and understanding both sides and then making resolution a priority. It’s important that everyone understands each party’s underlying interests, needs and concerns. So, if participants can take a positive stance, keep the conversation courteous, and avoid blaming anyone, that is a good place to start.

Roger Levitt can guide you through the conflict resolution process.