File Name Title

107-01000000 General information about debts

107-02000000 Identifying and investigating Centrelink debts

107-02010000 Identifying a Centrelink debt

107-02010010 Defining excess payment, legally recoverable debt and finalised no debt

107-02010020 Australian Taxation Office (ATO) identity fraud and debts

107-02020000 Types of Centrelink debts and how they are generated

107-02020010 Debts resulting from internal transfers and clearances

107-02020020 Investigating the source and cause of the debt

107-02020030 Actioning negative adjustments on the Assessment Results (AR) screen

107-02020040 Create a new debt record manually on the Debt Management and Information System (DMIS)

107-02020050 Creating a new institution debt record on the Debt Management and Information System (DMIS)

107-02020060 Creating a new organisation debt record on the Debt Management and Information System (DMIS)

107-02030000 Identifying and managing debt activities on the Centrelink system

107-02030020 Locating debts in the Debt Management and Information System (DMIS)

107-02030030 Viewing and updating Interest Charge (IC) via Financial Customer Care in Customer First

107-02040000 Investigating Centrelink debts

107-02040010 Gathering and substantiating information when investigating debts

107-02040020 Acceptable documents for verifying income when investigating debts

107-02040030 Investigating administrative or computer error debts for Social Security payments

107-02050000 Overview of Centrelink debts and recovery processing

107-02050010 Debt recovery information for non Debt Management Officers

107-02050020 Inter-environment transfer of debts

107-02050030 Debt ownership

107-02050040 Debts and nominees

107-02060000 Reports and systems information for Centrelink debt management

107-02060010 Overview of the Debt Management and Information System (DMIS)

107-02060020 Debt Management and Information System (DMIS) screens

107-02060030 ESSentials/Debt Management and Information System (DMIS) interface

107-02060040 Internal systems interface with the Debt Management and Information System (DMIS)

107-02060050 Debt Management and Information System (DMIS) reports

107-02060060 The Performance Measurement report in the Debt Management and Information System (DMIS)

107-02060070 Management Information Reports Facility (MIRF) debt reports

107-03000000 Calculating Centrelink entitlements when investigating debts

107-03010000 Determining the start day of Centrelink entitlements

107-03010010 Using the correct date of effect when raising debts

107-03010020 The order in which income affects payment components when calculating debts

107-03020000 Using Centrelink debt calculators

107-03020010 Earnings Apportionment Tool (EAT)

107-03020020 Using ADEX to explain a system generated debt

107-03020030 Using the MultiCal debt calculator

107-03020040 Payment Details Download Sheet (PS Tool)

107-03030000 Manually calculating Centrelink entitlements

107-03040000 Perpetual Centrelink Calendar

107-04000000 Raising Centrelink debts and advising the customer

107-04010000 General procedures for raising Centrelink debts

107-04010010 Completing the Debt Determination and Submission (SS312) form

107-04010030 Sending Account Payable letters

107-04010040 Actioning an undetermined debt on the Debt Management and Information System (DMIS)

107-04010050 Changing account details on debts raised in the Debt Management and Information System (DMIS)

107-04010060 Setting up manual reviews in the Debt Management and Information System (DMIS)

107-04010070 Quality On Line (QOL) checklist for debt activities

107-04010080 Deleted debts

107-04010090 Debts raised over duplicate, multiple or intertwined Customer Reference Numbers (CRN)

107-04010100 Requesting refunds from third parties

107-04010110 Requesting refunds and raising debts for payments made after death of customer

107-04010120 Raising debts for deceased customers for payments received prior to death

107-04010130 Recalled payments not received by Services Australia

107-04020000 Raising Social Security debts

107-04020010 Raising Subsection 1223(1) debts arising before 1 July 2001

107-04020020 Categories of debt raised under subsection 1223(1)

107-04020030 Raising Subsection 1223(2A) duplicate instalment debts (pre 1 July 2001)

107-04020040 Raising original and replacement cheque debts

107-04020050 Raising Subsection 1223(5) debts caused by the grant of an incorrect rate (pre 1 July 2001)

107-04020060 Raising subsection 1223(7) debts for non-income/assets tested rate components

107-04020070 Raising debts for prepayments, including prison release payments, Crisis Payment (CrP) and Anticipated Payment

107-04020080 Raising debts resulting from a failure to provide Tax File Numbers (TFNs)

107-04020090 Telephone Allowance (TAL) debts

107-04020100 Debts for Carer Payment (CP)

107-04020110 Raising Subsection 1223(7A) debts for Gap Supplement (Parenting Payment)

107-04020120 Debts arising from commutation of asset-test exempt income streams

107-04020130 Contravention Debts (failure to notify) under the Social Security Act 1991

107-04020140 Debts where more than one person is liable for recovery

107-04020150 Raising Education Entry Payment (EdEP) debts

107-04020160 Section 1224C debts raised under the Data-Matching Program (Assistance and Tax) Act

107-04020170 Calculating a debt affected by an International Agreement

107-04020180 Raising Pension Bonus Scheme (PBS) debts

107-04020190 Raising Seniors Concession Allowance (SCA) debts

107-04020200 Raising debts for One-off Payments to Older Australians

107-04020210 Raising Pension Supplement and Seniors Supplement Payment (SSP) debts

107-04020220 Raising Seniors Supplement Payment debts

107-04020230 Raising of Social Security debts due to linking of same-sex partner

107-04030000 Raising debts of advance payments

107-04040000 Comparable foreign payment lump sum arrears debts

107-04040020 Finalising embargoes - action for International Services (CIS)

107-04040050 Non-standard recovery for debts arising from Foreign Pension Data Exchange

107-04040060 New Zealand Agreement outgoing embargo – action for International Services (CIS)

107-04060000 Family assistance debts

107-04070000 Paid Parental Leave scheme debts

107-04070010 Parental Leave Pay (PPL) debt raising and recovery

107-04070020 Apportioning Parental Leave Pay (PPL) debts between employers and employees

107-04070030 Dad and Partner Pay (DAP) debt raising and recovery

107-04070060 Double dipping of Double Orphan Pension (DOP)

107-04080000 Raising debts for family assistance, Double Orphan Pension (DOP) and Assistance for Isolated Children (AIC) payments

107-04080010 Duplicate payments of family assistance payments

107-04080020 Family Assistance advance debts

107-04080040 Debts arising from Administrative Appeals Tribunal (AAT) stay orders

107-04080050 Person other than payee obtaining a Family Assistance cheque payment

107-04080060 Raising Parental Income Test (PIT) debts for Assistance for Isolated Children (AIC) Scheme

107-04080070 Maternity Allowance (MAT) and Maternity Immunisation Allowance (MIA) debts (from 01 July 2000 to 01 July 2004)

107-04080080 Raising Baby Bonus (BBY) debts after 1 January 2009

107-04080100 Effect of bankruptcy on family assistance overpayments

107-04090000 Debt arising from Family Tax Benefit (FTB) reconciliation

107-04090010 Family Tax Benefit (FTB) reconciliation debts where estimated or actual income was used

107-04090020 Overpayments where estimated income details were used in reconciliation

107-04090040 Re-reconciliation Family Tax Benefit (FTB) overpayments

107-04090050 Explaining Family Tax Benefit (FTB) reconciliation overpayments

107-04090060 Family Tax Benefit (FTB) and Child Care Benefit (CCB) debts for the 2000-2001 income year

107-04090070 Family assistance re-reconciliation advice Q418 (including statement of recoverable amount)

107-04090090 Qualification debt identified in FTB reconciliation result or when completing activity that triggers FTB reconciliation

107-04100000 Raising Child Care debts prior to 2 July 2018

107-04100010 Childcare Assistance debts prior to 1 July 2000

107-04100020 Child Care Benefit (CCB) overpayments arising from reconciliation and lump sum claims

107-04110000 Manual Follow-ups (MFU) for family assistance reconciliation recovery

107-04110060 Shared care or student child income debts 2000-01 raised prior to reconciliation

107-04110070 Manually waiving family assistance reconciliation debts where there is no Manual Follow-up (MFU) activity

107-04120000 Raising and attribution of Service Update debts

107-04130000 Raising Public Governance, Performance and Accountability Act 2013 (PGPA) debts

107-04130010 Raising debts associated with civil and criminal action

107-05000000 Recovery and non recovery of Centrelink debts

107-05010000 Managing recovery and non recovery of Centrelink debts

107-05010010 Outbound customer contact and gathering information when recovering debts

107-05010020 General recovery information

107-05010030 Delegations of managing debt

107-05010040 Roles and quality service standards for Debt Management Officers (DMOs)

107-05010050 Safeguarding customer privacy when raising and recovering debts

107-05010060 Tax agents authority to enquire on behalf of customers

107-05010070 Cost effectiveness when recovering debts

107-05010080 Gathering and substantiating information when recovering debts

107-05010090 Tax File Number Declaration Form (TDF) Debtor matching reviews

107-05010100 Negotiation of debt repayments with customers

107-05010110 Financial circumstance assessment for debt recovery

107-05020000 Withholdings for debt recovery

107-05020010 Third party withholdings for debt recovery

107-05020020 Procedures for arranging withholdings to recover debts

107-05020030 Procedures for Debt Management Officers when arranging withholdings to recover debts

107-05020040 Standard withholding rate table

107-05020050 Arranging cash repayments to recover debts

107-05020060 Voluntary deduction (direct debit) arrangements to recover debts

107-05020070 Discounting arrangements for recovery of debts

107-05030000 Reviewing cash instalment and withholding arrangements

107-05030010 Reviewing a cash instalment arrangement for recovering a debt

107-05030020 Reviewing a withholding arrangement for recovering a debt

107-05030030 Statement of Debt

107-05030040 Reviewing a cash or withholding arrangement

107-05040000 Managing broken recovery arrangements for Centrelink debts

107-05040010 Actioning broken regular/irregular cash arrangements

107-05040020 Actioning broken voluntary deduction (direct debit) arrangements

107-05040030 Actioning broken garnishee recovery arrangements

107-05040050 Actioning broken agency recovery arrangements

107-05050000 Placing garnishees for Centrelink debts

107-05050010 Garnishee of continuing income to recover debts

107-05050020 Financial Institution (FI) garnishees to recover debts

107-05050030 Compensation garnishees to recover debts

107-05050040 Tax garnishees to recover debts

107-05050050 Other types of garnishees to recover debts

107-05050060 Varying or ceasing a garnishee notice to recover debts

107-05050070 Failure to comply with a garnishee notice

107-05050080 Garnishee customer does not agree with decision

107-05060000 Civil procedures to recover Centrelink debts

107-05070000 Effect of bankruptcy on recovery of Centrelink debts

107-05070010 What to do when a customer is bankrupt

107-05070020 Is a refund of repayments payable to a bankrupt customer

107-05070030 Deciding whether a debt was due to fraud for a bankrupt customer

107-05070040 What to do with bankruptcy agreements

107-05080000 Recovery of Centrelink debts by other agencies

107-05080010 Automatic referrals of Centrelink debts to an External Collection Agent (ECA)

107-05080020 Re-referring debts to an External Collection Agent (ECA)

107-05080030 General information about External Collection Agents (ECA)

107-05080040 Recovery of debts via the Department of Veterans' Affairs (DVA)

107-05080050 Recovering Centrelink debts from customers living overseas

107-05080060 Referring Centrelink debts to the Ministry of Social Development (MSD) to recover

107-05080070 Processing a liaison form, recovery of Australian overpayment from the New Zealand Ministry of Social Development (MSD)

107-05080080 New Zealand Agreement debt recovery – action for International Services (CIS)

107-05090000 Special or unusual recovery action

107-05090010 Recovering debts arising out of payments made after the death of a customer

107-05090020 Recovering debts from a deceased customer's estate

107-05090030 Recovery from mutually liable co-debtors

107-05090040 Recovery from non complying garnishee debtors

107-05090050 Recovering other government department (OGD) debts from Centrelink payments

107-05090060 Recovering debts from organisations

107-05090070 Raising and recovery of Savings bonuses for older Australians

107-05090080 Recovery of GST Assistance Scheme (GAS) debts

107-05090090 Recovery of One-Off Payment for the Aged (2001-02 Budget) debts

107-05090100 Recovery of Public Governance, Performance and Accountability Act 2013 (PGPA) overpayments

107-05090120 Recovery of Student Assistance Recoveries System (STARS) debts

107-05100000 Charges and penalties for Centrelink debts

107-05100010 Ceasing or adjusting penalty interest

107-05100020 Late payment charge and interest under the Student Assistance Act 1973

107-05100030 Administrative Charge on Social Security Act 1991 debts

107-05100040 Recovery Fee applied to debts resulting from incorrect declaration of income

107-05100050 Interest Charge (IC) for Centrelink debtors no longer receiving payments

107-05110000 Non recovery of Centrelink debts, finalised 'no debt'

107-05110010 Finalised 'no debt' (FND) or 'zeroing' debts that are not legally recoverable

107-05120000 Non recovery, waiving Centrelink debts

107-05120010 Administrative error waivers

107-05120020 Small debt waivers

107-05120030 Special and unusual circumstances waivers

107-05120040 Reversal of waivers

107-05120050 'Class of debt' waivers for national disasters between 2009 and 2011

107-05120060 Effect of waiving a debt on the recovery fee

107-05120070 Victorian Bushfires Debt Waiver

107-05130000 Non recovery, writing off Centrelink debts

107-05130010 Temporary write off of Centrelink debts

107-05130020 Permanent write off of Centrelink debts

107-05130030 Six Year Limitation Write off

107-05140000 Adjusting, adding and refunding payments on Centrelink debts

107-05140010 Adjusting payments on debts

107-05140020 Manually adding payments to debts

107-05140030 Refunding debt payments

107-05140040 Updating payment arrangement schedule

107-05150000 Debt repayments made to the Department of Human Services not on the Debt Management and Information System (DMIS)

107-09120000 Raising student payment debts

107-09120010 Student Assistance Act 1973 debts

107-09120020 Raising Fares Allowance (FAA) debts

107-09120030 Raising Financial Supplement loan (FSL) debts

107-09120040 Raising Parental Income Test (PIT) debts

107-09120050 Raising ABSTUDY debts to the parent or institution

107-09120060 Raising debts for students

107-09120070 Raising Family Pool debts

107-09120080 Raising debts relating to the Family Actual Means Test (FAMT) for Youth Allowance (YA) and ABSTUDY

107-17060100 Departure Prohibition Orders (DPO)

107-17060101 Issue, vary or revoke a Departure Prohibition Order (DPO)

107-17060102 Departure Authorisation Certificate (DAC) processing

107-17060103 Revoke a Departure Prohibition Order (DPO)

107-17060104 Vary a Departure Prohibition Order (DPO)

107-17060105 Activation or retention of a Departure Prohibition Order (DPO) or Departure Authorisation Certificate (DAC)

107-17060106 Review or appeal a Departure Prohibition Order (DPO) or Departure Authorisation Certificate (DAC) decision

107-17060107 Substitute Departure Authorisation Certificate (DAC) return date

107-18040300 Raising ISP debts for customers granted PPL and DAP for children born or adopted on or after 1 October 2016

107-18092721 Waiver of debts resulting from the assessment of lump sum arrears of a reversionary income stream

107-19060301 Child Care Subsidy (CCS) debts

107-19060353 Raising and managing Child Care Subsidy (CCS) debts in Process Direct

107-19060356 Recovering debts in Process Direct

107-19060358 Debt screens in Process Direct

107-19061202 Processing Manual Follow-up (MFU) tax activities for debts raised for arrears payments

107-19061204 Processing Manual Follow-up (MFU) tax activities for compensation debts

107-19061216 General information on Manual Follow-up (MFU) tax activities

107-19061218 Processing Manual Follow-up (MFU) tax activities for multiple debts raised for the same period

107-19061230 Processing Manual Follow-up (MFU) tax activities for ABSTUDY third party debts

107-19061235 Processing Manual Follow-up (MFU) tax activities for benefit transfers

107-19061240 Processing Manual Follow-up (MFU) tax activities for Advance recoveries

107-19061245 Processing Manual Follow-up (MFU) tax activities for incorrect component amount details

107-19061247 Processing Manual Follow-up (MFU) tax activities for debt processing