Are you ready to make a difference?



Don’t just go to work. Thrive. We need people who are committed to openness, have a rebellious business spirit and the will to revolutionize the market. Our vision is a borderless internet that is open, safe and free. Open people for open source!

The job in a nutshell



As a Software Analyst you will be part of our global Platform Services team and in charge of 2nd and 3rd level support for PowerDNS acting as an interface between our development team and the customer.



The job in bullet points



2nd and 3rd Level Support of PowerDNS technology for our customers



System diagnostics and analysis of „million user“ environments



Incident and Problem Management for customers' and Open-Xchange’s services



Participation in PowerDNS implementation projects



Investigation and Reproduction of complex custom issues, test solutions, help implement fixes



Monitoring Service Level Agreements (SLAs) of Incident and Problem Tickets



Customer communication and (technical) relationship management



Close collaboration with PowerDNS (including Open-Xchange and Dovecot) development, sales, and product management teams



Periodic 24/7 on-call duty for high-severity Incidents





What you bring to the table



Minimum 5 years of experience in system management, system administration or related position



In-depth knowledge of and demonstrated experience with Linux system such as Debian, RHEL, and SLES



Knowledge about typical open standard protocols and services like HTTP, DNS, IMAP, SMTP, SQL



Desirably experience in operating PowerDNS service



Understanding of complex setups in heterogeneous environments



Experience with mission critical systems



Ability to work independently



Service oriented and entrepreneurial mind-set



Goal-oriented working style and high self-motivation



Team player and ability to communicate well amongst peers



Excellent verbal and written communication skills in English





What we offer