[Recovery] [Crystal] Recovery from Balmung World Technical Difficulties (Aug. 8)

We are pleased to announce that the technical difficulties with the World listed below have been resolved.



We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.



[Date & Time]

Aug. 8, 2019 2:57 p.m. to 3:23 p.m. (PDT)



[Details]

・Unable to access the affected World.

・Unable to travel to the affected World via World Visit System.

・Unable to change Home World to that of the affected World using the Home World Transfer service.

・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.

・Unable to use Free Company chat when visiting another World while Home World is affected.

・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.



[Cause]

Server program issue



[Affected World]

Crystal

・Balmung