Covid-19

As a small independent business, we are working hard to dispatch orders as normal during these testing times. However, there may be rare cases where some orders could take longer to arrive than they normally would, so please bear with us.

In most cases, you should still receive your order quickly, but please allow a few more days than normal before contacting us about delivery delays. Some of our suppliers are taking longer to get their products to us, and we also need to manage our staff to make sure they are working in isolation, or from home as much as they possibly can.

Please Note: We have had to remove our guaranteed next day delivery option due to the fact that Royal Mail are no longer guaranteeing that deliveries will be the next day at the moment. We will add it back as soon as we can.

Can customers catch corona virus from the mail?

Public Health England has advised that there is no perceived increase in risk of contracting the new corona virus for handling post or freight from specified areas. From experience with other corona viruses, we know these types of viruses don’t survive long on objects, such as letters or parcels.

FREE Priority Despatch

Get FREE Priority Despatch on all orders over £20.

Discreet Delivery

All orders are sent in plain unmarked packaging. It is not possible to tell what is inside or who it is from. This is what a typical order from us looks like:



UK Delivery

Method Despatch Time Cost Service Standard 1-2 Working Days 99p Royal Mail 1st Class

(Normally arrives 1-2 days) Priority Despatch Next Despatch

(Same day before 3pm – Mon-Fri) £1.99

(Free for orders over £20) Royal Mail 1st Class

(Normally arrives 1-2 days) Next Day Delivery Next Despatch

(Same day before 3pm – Mon-Fri) £6.95 Royal Mail Special Delivery

(Arrives by 2pm next working day)

METHOD Standard TIME 1-2 Working Days COST 99p SERVICE Royal Mail 1st Class

(Normally arrives 1-2 days) METHOD Priority Despatch TIME Next Despatch

(Same day before 3pm – Mon-Fri) COST £1.99

(Free for orders over £20) SERVICE Royal Mail 1st Class

(Normally arrives 1-2 days) METHOD Next Day Delivery TIME Next Despatch

(Same day before 3pm – Mon-Fri) COST £6.95 SERVICE Royal Mail Special Delivery

(Arrives by 2pm next working day)

Orders received before 3pm (Monday-Friday) are processed on the same day - after 3pm orders will be processed on the next working day.

International Delivery

We ship to most countries across the world. Our rates are split into two geographical zones, Europe and Rest of the World.



We ship all international orders by air via Royal Mail. The cost depends on what is on the order.



Prices start from as little as GBP 2.99 for Europe, and GBP 3.98 for the Rest of the World. Please use our cart or checkout pages to get an exact quote.

Returns

We want you to be 100% confident when placing an order, we therefore offer an unrivaled 365 day no-hassle returns policy, which removes any risk on your behalf.



You can return anything that has been unopened and unused for up to 1 year after you first purchased it.



This even includes part packs of condoms. For example you buy a pack of 10 condoms and try 1. You decide that you don't really like those condoms so you return the other 9 (unused) condoms for a full refund.



If you wish to return any of your items, please contact us and we will advise how. You can then either be sent a more suitable alternative, or if you prefer, a full refund.

At British Condoms, if you're not happy, we're not happy. It really is that simple!