Health Education and Advocacy Unit​

Maryland Health Connection has reopened its emergency Special Enrollment Period for uninsured Marylanders! You can enroll now through December 15, 2020. If you never had health insurance or lost your health insurance, now is your chance to get covered for 2020!

Apply at www.marylandhealthco​nnection.gov or download the free “Enroll MHC" mobile app. Call 855-642-8572 weekdays from 8 am to 6 pm to apply by telephone.

Our Health Education and Advocacy Unit can assist consumers who have enrollment disputes involving qualified health plans. Visit www.marylandcares.org for free help with an enrollment dispute.​











We are dedicated to continue providing services to Marylanders who need assistance with consumer or health billing issues. Our hotlines are operational. Because of the COVID-19 crisis, you may have to leave a message but you will get a response as quickly as possible.

410-528-8662 (Consumer)

410-528-1840 (Health)

As a reminder, you can always reach us by email heau@oag.state.md.us (health care/insurance billing) or consumer@oag.state.md.us (business complaints), or file a complaint through our website by clicking on the red button above, at the top left of the page. ​​



Services​

The Health Education and Advocacy Unit of the Consumer Protection Division offers mediation services to consumers who have a billing dispute with their healthcare provider or a coverage dispute with their HMO or health insurance company. For example: If your health plan has refused to cover a medical procedure or pay for a medical service for a consumer If you need help resolving a billing dispute with a health care provider, such as a hospital, doctor or dentist If you need assistance resolving a dispute about medical equipment that was defective or was never delivered ​​

The Unit also helps consumers who have been denied enrollment in a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing Reductions by Maryland Health Connection.



Maryland law also allows providers to file complaints against insurance carriers on behalf of consumers.



The services of the Health Education and Advocacy Unit are FREE to consumers.

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