Kirsti Roderick, 29, says she was treated ‘like scum’ by Asda (Picture: MEN)

A mum-of-two has been banned from every Asda in the country after a heated incident at a self-checkout machine.

Kirsti Roderick, 29, who cannot step foot in any Asda for three years, says she was treated like ‘scum’ in her local Holles Street, Grimsby store.

The shopper’s troubles began when she went to buy her children’s Christmas presents and festive food on December 9.

Scanning her items at a self-checkout machine, her total came to £147 and she paid £45 in cash and £102 on card.


After she was asked if she wanted cashback, she clicked ‘no’, before entered her PIN and completing the purchase.



However, she became confused when the machine asked again if she wanted cashback, asking her to enter her PIN again.

After checking her online banking, she saw there was a ‘pending payment’ of £102 – as reportedly seen by Grimsby Live.

She is not allowed to step foot in another Asda for three years (Picture: Grimsby Live/MEN MEDIA)

But the mum has claimed she was quickly ‘surrounded by security guards, managers and other staff’.

She said: ‘I was accused of stealing and told I’d have to pay or leave without my shopping.

‘I told them I’d already paid. I even tried to show them my online banking, but they just accused me of being a liar.’

Kirsti alleges one security guard grabbed her arm and stood over her to ‘intimidate her’.

She has confessed she was ‘a bit hot-headed’ in the situation because she ‘did not appreciate being called a liar’.

She added: ‘They called the police and I was told I’d have to leave otherwise I’d be arrested.

‘I do admit to being a bit hot-headed about it all. I had no other option but to leave the store. I was made to feel really embarrassed, intimidated and just treated like scum, really.’

The Christmas toys mum Kirsti Roderick was ‘accused of ‘stealing’ (Picture: Grimsby Live/MEN MEDIA)

When she left the store, Kirsti’s bank said her money needed to be approved or declined by Asda for it to clear.

The mum-of-two says she thought her children ‘would have to go without at Christmas’ as the money was held.

She went into her local store ‘every day’ until the £102 came back in her account three days later.

She had been refunded the £45 in cash before exiting the store.

When she returned to the Asda to redo her Christmas shop, she was allegedly given a £20 discount.

She also received a £40 gift voucher in the post a few days later – a gesture her friends believe was an ‘apology’ from the supermarket.

However, when she visited her Grimsby store after Christmas, she claims she was stopped by a security guard on the door who told her she had been banned – something a manager had told her wouldn’t happen.

She said: ‘He told me I’d been banned and showed me a letter. I asked why and why this letter hadn’t been sent to me. It had my name, address and number on it.

The mum says she was sent a £40 Asda gift card in the post (Picture: Grimsby Live/MEN MEDIA)

‘He said he wanted to give it to me in person. He just wanted to embarrass me and wanted more people to watch.’



A letter that came on January 25 – dated and signed on December 12 – said she had been banished for ‘verbal abuse’.

The document had the words ‘theft/fraud loss £100 to £1000’ crossed out.

It reads: ‘You are hereby notified that with effect from the date of this notice, the conditional invitation to the general public to enter any Asda Store is withdrawn in so far as you are concerned.’

An Asda spokesperson said: ‘We always want to provide a welcoming environment for our customers and asking someone not to visit our stores is always an absolute last resort, however we do not tolerate any form of physical or verbal abuse towards colleagues or customers in our stores.’

The supermarket chain had previously confirmed an ‘issue’ with their checkouts over the Christmas period.

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