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epIQ Index Report Card

The Experience & Performance Intelligence Quotient ("epIQ") Index measures:

online reviews

resident surveys

manager's engagement with renter reviews

over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.

SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.

Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.