Hello there,

Thank you for your interest in Coinbase and sorry for the inconvenience. Per our User Agreement, minors under 18 years old are ineligible to use Coinbase services (https://www.coinbase.com/legal/user_agreement).

Coinbase has a NEW POLICY as of July 25, 2017, you must be 18 or older to access Coinbase services.

All underage Coinbase users who opened accounts under our old policy will be notified of this change and will be given sample opportunity to remove funds from their accounts before the accounts are closed.

Please do not hesitate to contact us or review our User Agreement if you have any questions.

For more information or question please visit our support website at https://support.coinbase.com to find the best answer real quick.

Thank you for choosing Coinbase and have a great day!

Regards,

Jaypee.

Coinbase | Customer Service Representative

How satisfied were you with the quality of service we provided today?

Poor | Fair | Good | Great

On Nov 12, 2017 at 06:47PM PST myemail.com <blanked my email> wrote:

I submitted a ticket earlier and after some research it appears that my account has been locked because after verifying using my ID, your system detected that I am not 18. It is correct.

I would like to continue using your service to buy and sell coins, but if there is no way to make that happen, I need to be able move my coins back into USD and into my linked account. I would like this to be taken care of swiftly, because I am looking to move out of the coin market for now and there is a correction at the moment that I would like to sell before it finishes.

On Nov 12, 2017 at 06:35PM PST myemail <blanked for privacy> wrote: