The Dodd-Frank Wall Street Reform and Consumer Protection Act requires that we study arbitration agreements and provide a report to Congress of our findings.

Companies provide almost all consumer financial products and services under written contracts. Arbitration agreements, in those contracts, can require that parties resolve any subsequent disputes through privately-appointed individuals (arbitrators), rather than through the court system.

This report, which we believe is the most thorough empirical research in this space, to date, studies the use of those agreements in a number of financial markets that reach tens of millions of consumers.

Full report

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