Frequently Asked Questions

Getting Started

Q. Can we set up our corporate email accounts using the netTALK Wireless service?

A. The netTALK Wireless service can accommodate corporate email

Q. Can I change my Business Line area code?

A. If you move, you can change your phone number to a different area code.

Q. How do I activate my netTALK Wireless Business Line?

A. To activate your service, go www.nettalkconnect.com. You will need the Serial Number located on the back of the SIM Card to complete your Activation.

Q. Will I need to buy airtime if I am reactivating my netTALK Wireless Business Line?

A. No, it is unlimited, but there is a monthly charge.

Q. Can I change my Business Line phone number?

A. Yes.

Q. How do I know if my netTALK Wireless Business Line is active and ready to use?

A. You will need to activate your service in the U.S. or Puerto Rico and make a phone call to finalize the activation and ensure that you are able to make/receive calls. Once activated, it will be able to travel to any of the offered countries.

Q. Can I reactivate my Business Line in a different zip code?

A. Yes. netTALK Wireless Business Line service has nationwide coverage (including Mexico and Canada) on one of America’s largest, most reliable network. The new zip code must be in an area within network coverage.

Q. Can I Activate my netTALK Wireless Business Line with a telephone number issued by another company?

A. Yes, you can transfer your existing phone number to a netTALK Wireless Business Line for free.

Q. How long does it take to get my Business Line service active?

A. Your netTALK Wireless Business Line should be active within minutes; however the activation process may take up to one hour. Your transfer of a phone number from your current provider to a New netTALK Wireless Business Line may take up to 2 business days, and sometimes longer in the case of landline numbers.

Q. Can I allow my employees to use their own payment type?

A. Yes, your employees can use their own payment. netTALK Wireless is all about allowing you the flexibility to make everything fit your business.

Q. How long does it take to get my service active?

A. In most areas, your service will be active within hours. In some areas, it may take 24–48 hours.

Q. How much deposit is required?

A. With netTALK Wireless, there are no deposits.

Q. How do I activate a CONNECT ON phone?

A. You can activate netTALK Wireless phones on this www.nettalkconnect.com

Q. Can I keep my telephone number/line from another company?

A. Yes you can. You may transfer your telephone number from another company to CONNECT ON for free. To port in your existing telephone number to your netTALK Wireless phone, the number you are porting must be active with your current service provider.

You need to request netTALK Wireless to port in your number, and we will process your request on your behalf. In order to request the transfer and initiate the activation process, please go to www.nettalkconnect.com, and select the option "Transfer from another company."

Your new netTALK Wireless phone will be ready to complete activation when your old phone stops working.

Q. Can I port my Canadian phone number to netTALK Wireless Wireless?

A. We do not port Canadian phone numbers at this time.

Q. Do we need to sign a contract?

A. With netTALK Wireless, there are no contracts.

Q. Is netTALK Wireless right for my small business?

A. netTALK Wireless is right for small businesses that want and need flexibility, low prices and first-rate network coverage.

Q. Why do I need a SIM card?

A. A SIM card allows a device to connect and communicate with the network. Phones purchased from netTALK Wireless come with a SIM card. Owner-provided devices need a SIM card from netTALK Wireless to work.

Q. What wireless networks does netTALK Wireless use?

A. We have partnered with the America's fastest 4G LTE network to bring you the network quality you need. The only difference is lower costs since we don't have to pay to build or maintain a nationwide cellular network of towers. This means you get the same dependable coverage at a lower costs. Refer to detailed coverage map for more details.