13# hfog Posted at 2017-7-5 19:28

Just had the same thing happen to me. Battery was at 60-70%. It was hovering in tripod mode at about 100m above my back yard. Suddenly it cut out and dropped like a rock. Unfortunately, I have not been lucky enough to be able to recover it. My back yard is wild growth and is covered in blackberry bushes, weeds, and the occasional tree. I've searched for it for about an hour without any luck. It fell from high enough that I have no idea where it ended up.

DJI, what are my options at this point? How do I report this? Obviously I can't upload flight logs from the drone since I haven't been able to recover it.

We are sorry to hear about your experience.

Would you please sync the flight records via APP and provide me your DJI account (e-mail address) so we can try to check the data for you?