Commonwealth Ombudsman



The Commonwealth Ombudsman takes complaints about the administrative actions of Australian Government departments and agencies, such as:

Australia Post

Australian Defence Force

Australian Taxation Office

Centrelink

Medicare

Child Support Agency

Australian Federal Police

Immigration

Ground Floor, 1 Farrell Place Canberra 2600

GPO Box 442 Canberra 2601

Phone – 1300 362 072 (cost of a local call)

Email

Website

Information to help you with your complaint:

How the Ombudsman can help you here



‘Making a complaint’ brochures (in a range of languages) here



Complaint tips, FAQs and an online complaint form here

To complain about a government business, department, agency or local government in your State or Territory



Your State/Territory Ombudsman can independently and impartially investigate, review and resolve complaints concerning state / territory / local government departments and agencies, statutory authorities, public servants, local councillors and council staff and police. Any person, organisation or association or MP on behalf of a constituent can make a complaint.

There is no charge to you.

VICTORIA



(1) State Ombudsman

The Victorian Ombudsman investigates some complaints about police. But most are referred to the police for investigation and then reviewed by the Ombudsman.

Level 22 459 Collins Street Melbourne 3000

Phone – (03) 9613 6222 (Melb metro)

Freecall™ 1800 806 314 (inside Victoria)

How to complain

Your complaint must be put in writing. The Act requires this. If you have difficulty with writing or with English, the Ombudsman may accept a

signed statement taken during interview. Online complaint form

Email

Website



You may also be able to obtain advice by contacting either –

the State Government department with responsibilities in the specific area of your complaint eg. planning, community services, education

or

the Office of Local Government (03 9208 3333) which is responsible for policy development in respect of local government in Victoria.

Other useful information:

Ombudsman Victoria’s Complaint Handling Guide for Victorian public sector agencies

NEW SOUTH WALES



(1) State Ombudsman

In addition to the areas listed above, the NSW Ombudsman also takes complaints about NSW non-government schools, child care centres and substitute residential child care agencies.

Level 24, 580 George St Sydney 2000

Phone – Tollfree 1800 451 524 (inside NSW)

(02) 9286 1000 (Sydney metro)

Fax – (02) 9283 2911

TTY – (02) 9264 8050 (Deaf and hearing impaired)

Email

Website

How to complain

Complaints must be in writing, but you can ring for advice and assistance. Online complaint form

Tips for making a complaint



(2) Police Integrity Commission (NSW)



The Commission takes complaints about serious police corruption and misconduct.

GPO Box 3880 Sydney 2001

Phone – (02) 9321 6700 (Sydney metro)

Freecall™ 1800 657 079 (inside NSW)

Fax – (02) 9321 6799





QUEENSLAND

Queensland Ombudsman



Level 17, 53 Albert St Brisbane 4000

GPO Box 3314 Brisbane 4001

Phone – Freecall™ 1800 068 908 (within Qld only)

(07) 3005 7000 (Brisbane metro)

TTY – (07) 3006 8174

Fax – (07) 3005 7067

Email

Website

You can complain to our Office in person, in writing (post, fax or email), by phone or online using the online complaint form.









SOUTH AUSTRALIA



(1) State Ombudsman

5th floor, East Wing, 50 Grenfell Street Adelaide 5000

Phone – (08) 8226 8699 (Adelaide metro)

Freecall™1800 182 150 (within SA)

Fax – (08) 8226 860

2

Email

Website



How to complain



Information on lodging a complaint

Online complaint form

(2) Complaints against police – Police Complaints Authority



50 Grenfell Street Adelaide 5000

GPO Box 464 Adelaide 5001

Phone – (08) 8226 8677

Fax – (08) 8226 8674







WESTERN AUSTRALIA



Western Australian Ombudsman

12th floor, St Martins Tower, 44 St Georges Terrace Perth 6000

GPO Box Z5386, Perth 6831

Phone – (08) 9220 7555 (Perth metro)

Freecall™ 1800 117 000 (within WA)

Fax – (08) 9325 1107

Email link

Website

How to complain

You can ring for advice but your complaint must be in writing.

You can use the online complaint form.







TASMANIA



The Office of the Ombudsman

GPO Box 825 Hobart 7001

Phone – 1800 001 170 (freecall any where within Australia)

Fax – (03) 6233 8966

How to complain



You must put your complaint in writing.

You can use the Ombudsman’s complaint form or contact the office for a copy.

Email

Website

ACT



ACT Ombudsman

(The Commonwealth Ombudsman is also the ACT Ombudsman.)

Ground floor, 1 Farrell Place Canberra 2600

GPO Box 442 Canberra 2601

Phone – 1300 362 072 (cost of a local call)



Email

Website

Information to help you with your complaint:

How the Ombudsman can help you here



‘Making a complaint’ brochures (in a range of languages) here



Complaint tips, FAQs and an online complaint form here





NORTHERN TERRITORY



Ombudsman for the Northern Territory



Toll Free Phone: 1800 806 380

Darwin: 12 Floor, NT House, 22 Mitchell Street

GPO Box 1344 Darwin 0801

Phone – (08) 8999 1818

Fax – (08) 8999 1828

Alice Springs: Ground Floor, Centrepoint Building

Hartley Street, Alice Springs 0870

PO Box 2388, Alice Springs 0871

Phone – (08) 8951 5818

Fax – (08) 8951 5828



Email

Website

Making a complaint

Online complaint form