My kids were waiting for this for awhile. We went in to purchase Lego dimensions and they were completely out of stock.So we asked one of the customer services reps if we can order it. She was more than helpful and willing to do so. We were told that the product would be in by 1/12 and we would receive text messages to track our item. Unfortunately we never received the product on that date and I had to call in to find out the status. Apparently they still did not have any in stock. Granted this product is in high demand so I was understanding but my children not so much. Overall it was wonderful to finally get Lego dimensions in and now we are all happy campers.