This article is more than 1 year old

This article is more than 1 year old

An American tourist and her guide abducted in Uganda last week were released after a “negotiated settlement” was reached with the kidnappers, the firm that organised her safari said on Monday.

Amid fears the incident could deter tourists from visiting the east African country, Donald Trump called on Twitter for the kidnappers to be found.

“Uganda must find the kidnappers of the American Tourist and guide before people will feel safe in going there,” the president tweeted. “Bring them to justice openly and quickly!“

In his own tweet on Monday, the Ugandan president, Yoweri Museveni, promised to “deal with these isolated pockets of criminals”.

Ugandan police rescue US tourist and driver kidnapped in national park Read more

“I want to reassure the country and our tourists that Uganda is safe and we shall continue to improve the security in our parks. Come and enjoy the Pearl of Africa,” he wrote.

Ugandan authorities said on Sunday that Kimberley Sue Endecott, 35, and her driver, Jean Paul, had been rescued unharmed after being seized by gunmen in Queen Elizabeth national park, near the border with Democratic Republic of Congo, on 2 April. The kidnappers demanded a ransom of $500,000 for Endecott’s release.

The acknowledgement of some negotiations with the captors follows reports in several local media outlets, including the state-owned daily New Vision, that a ransom was paid before the kidnappers freed their victims.

“A negotiated settlement was arranged with the assistance of the American government,” a spokesman for the tour firm, Wild Frontiers Safaris Uganda, told Reuters. “I don’t have details of the final settlement.”

New Vision reported on Monday, citing undisclosed sources, that a ransom of $30,000 had been paid.

The US embassy in Uganda did not return calls for a comment. A Uganda police spokeswoman, Polly Namaye, said she could not confirm if a ransom had been paid.

It remains unclear who was responsible for the abduction which took place in an area once roamed by fighters belonging to the Allied Democratic Forces (ADF), an anti-Kampala rebel group that is now mostly dormant. The group is still believed to have camps in eastern Congo.

Tourism is a key source of foreign exchange for Uganda and there are concerns the incident might raise safety fears and discourage visitors.

The last attack on tourists in a Ugandan park was in 1999. An American couple, four Britons and two New Zealanders were killed with four Ugandan guides after being ambushed in the Bwindi Impenetrable national park, a few kilometres south of the Queen Elizabeth park.

Queen Elizabeth national park is one of most visited in the east African country, with tourists flocking there to see lions, hippos, crocodiles and various types of antelope.