17:11 23 Jul 20

I would give them 6 stars if I could. I had been a long term customer of another, very well recognized provider - who ... trumpets that they have the largest and best service team in our area - and when my rental water heater began leaking I called their service line and was informed that it would be 4 days until they could send a tech to inspect it. I confirmed that they heard me say that the tank was actively leaking and they apologized for not being able to do anything and immediately starting upselling me on alternate equipment, while confirming that regardless it will be 4 days before anything can or will be done by them. Not being very happy with that I started researching alternate providers and am very happy to have found DeMark. Not only did they have a service tech there the next day, I have a higher quality tank than my existing provider and am paying 20% less a month for it. That does not include that they also gave me 2 months for free (as a new customer) and also took care of removing and returning my existing rental unit for no cost.Aside from quality equipment, and a great price, the contacts that I dealt with (Mike on the phone & Jason the tech) were great to deal with.I had put off dealing with replacing the tank for a while - mainly due to past terrible experiences with my existing provider, who seems to only utilize the term 'care' as part of their name and not part of their practices, but in hindsight I wish I had known how easy, and cost effective, it was for me to change providers, as I would have done so ages ago instead of waiting for the leak to force my hand. read more