Dear Steam:

We have purchased the game Last Oasis on Steam Early Access and have been faced with four straight days of malfunctioning login servers. As a result, almost every single minute logged by every purchaser has NOT been game play, rather it has been staring at a login screen where the login server fails over and over for hours and days on end. The developers have not offered meaningful updates and they have not delivered the experience required of an Early Access game.

According to https://partner.steamgames.com/doc/store/earlyaccess

6. Don't launch in Early Access without a playable game. If you have a tech demo, but not much gameplay yet, then it’s probably too early to launch in Early Access. If you are trying to test out a concept and haven't yet figured out what players are going to do in your game that makes it fun, then it's probably too early. You might want to start by giving out keys to select fans and getting input from a smaller and focused group before you release in Early Access. At a bare minimum, you will need a video trailer that shows gameplay. Even if you are asking for feedback that will impact gameplay, customers need something to start with in order to give informed feedback and suggestions.

What Early Access Is Not

Early Access is not a way to crowdfund development of your product.

You should not use Early Access solely to fund development. If you are counting on selling a specific number of units to complete your game, then you need to think carefully about what it would mean for you or your team if you don't sell that many units. Are you willing to continue developing the game without any sales? Are you willing to seek other forms of investment?

Early Access is not a pre-purchase

Early Access is not meant to be a form of pre-purchase, but a tool to get your game in front of Steam users and gather feedback while finishing your game.

Early Access titles must deliver a playable game or usable software to the customer at the time of purchase, while pre-purchase games are delivered at a future date.

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The developer Donkey Crew has violated the aforementioned requirement and many other Early Access requirements outline on the aforementioned URL.

WE DEMAND REFUNDS TO ALL PURCHASERS. THE GAME SHOULD BE REMOVED FROM EARLY ACCESS UNLESS AND UNTIL THE DEVELOPERS DEMONSTRATE TO STEAM THAT THERE IS A FUNCTIONING GAME.

Thank you.