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​ The Mecklenburg County Department of Social Services (DSS) has launched a new phone line for residents to report child abuse. Residents can now call the Child Protective Services HELP line at 980-31-HELPS (43577) to report allegations of child abuse, neglect or human trafficking. The hotline is available 24 hours a day, seven days a week. This includes holidays.

The current DSS CARE line, 704-336-2273, will remain active only for reports to Adult Protective Services.

For general inquiries about Child Protective Services, existing cases, social workers and community resources, residents should call the new Youth and Family Services (YFS) Information Assistance Line at 980-314-7700. Foster parents can also call the Information Assistance Line to contact the YFS nurse.

The State of North Carolina requires the County to have a dedicated hotline for such reporting. This new hotline provides a more efficient reporting process by increasing the County’s capacity to accept and streamline the flow of calls. YFS handles an average of over 38,000 calls per year.

