TryingToSaveChristmas Sun 23-Dec-18 09:01:55

Its been sat in a bucket of water outside with a cut end for two weeks. Brought it inside and you touch it through the netting - there's an instant huge pile of needles. Good as dead already and is going to fall apart and be bare if I try to put lights and ornaments on it.on it.



Normally their trees barely drop even when they've died.



I know a Xmas tree is a 1syt world problem but I've scrimped and saved all year to 'do' a basic Christmas and the tree's the one of the most important bits here. (disabled LP to autistic LO)



It's been outside because we've suffered a sewage flood and I was just left to rip out and clean as best I could and no repairs yet. I'm disabled and it's been very hard to do.



The £20 invested in the voucher was to buy 10 meters of cotton to sew and replace sewage damaged curtains.

I now need all my money back desperately, though even chucking the whole £25 I'm not sure where and if I'm going to be able to find a tree.



There's no access to email for IKEA Wembley unless you brought on line and then it's for on line purchases only.



I've found a contact center number that says 7am to 8pm inc Sunday but no one's answering. It rings around 20 times then cuts you off.



No direct number for the store.



I'm trying to avoid having to struggle back to Wembley in a wheelchair at my own expense with a dying 6 foot tree, hitting the queues and traffic, and having to argue it out with returns.



Any ideas please* and am I 'within my rights' ?



*please don't say go without or spray some twigs silver, I tried suggesting it last night and can't cope with the response.