Frequently Asked Questions

What’s Atrium Health Virtual Visit?

Atrium Health Virtual Visit lets you have a live video chat with a qualified healthcare provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with internet connection.

To start a visit, create a new account or sign in to an existing one here.

Who can use Virtual Visit?

Virtual Visit is available to all ages – from newborns to adults.You must be in North Carolina, South Carolina, or Georgia at the time of your visit.

How much does a visit cost?

Virtual Visit is $25 a visit. Be prepared to pay with a credit card at the start of your visit.

If Virtual Visit is sponsored by your employer, your price may be different. Insurance coverage also varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage. Back to top

What conditions can be treated using Atrium Health Virtual Visit?

Virtual Visit treats a wide range of minor conditions, including:

Cold, cough and bronchitis

Coronavirus

Conjunctivitis/pink eye

Female urinary tract infections (UTI) in adults

Flu symptoms, for patients 5 and older

Lower back pain

Newborn worries, including feeding

Seasonal allergies

Sinus and upper respiratory infections

Skin conditions, including rashes and lice

Upset stomach, including constipation and diarrhea

Children with the following conditions will require an in-office visit:​

Ear infection

Shortness of breath​

Strep throat​

Urinary tract infection (UTI)​

Wheezing

If you need emergency medical care, please call 911 right away. Back to top

Do I need an appointment?

No appointment is needed.

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How can my dependents use Virtual Visit?

You’ll need to sign up and use your own account to enroll dependents who are 17 years of age and younger. Dependents who are 18 years of age and over should create their own accounts.



Once eligible dependents have been enrolled, they’re ready for a visit. You may start a visit for dependents by logging into your account or the mobile app. After logging in, there’s a drop-down list to select the proper account. Select which dependent the visit is for and click continue. Back to top

What can I expect during a visit?

Most visits last about 15 minutes:

Have your credit card and a valid form of photo identification ready, like a driver’s license, military identification, passport or state-issued identification card. Answer a few short questions about the reason for your visit, followed by a brief chat with a Virtual Visit representative who will confirm your personal information and symptoms. Get connected to a healthcare provider, who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care. Back to top

Can I get a prescription if needed?

Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. They’ll be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Atrium Health Virtual Visit. Back to top

Is my visit private and secure?

Yes. The Atrium Health Virtual Visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential. Back to top

I don’t see my question listed here. Where can I learn more?

For answers to any other questions or help enrolling, call our Virtual Visit support team at 1-855-438-0010. Back to top

Patients must be in North Carolina, South Carolina, or Georgia at the time of visit.

† Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.