Self-serve checkouts at Costco's Langford location are expected to help alleviate long queues at the busy grocery and home goods retail spot. Citified.ca

Costco has 'self-serving' news for Victoria shoppers, and it's just what you'd expect

It might not be as exciting as news of another Costco destined for the Capital Region, but the chain's Langford location has unveiled a feature that should help expedite the checkout process.

A half dozen self-serve checkouts are now available for shoppers of southern Vancouver Island's sole Costco, a warehouse that can see significant volumes of consumers pass through on a daily basis with inevitable long queues at the tills.

The company began re-introducing self-serve checkouts at its North American stores in 2018 following a decision some six years ago to nix the concept. Back in 2013 the corporation found self-serve checkouts yielded smaller purchases, or limited customers with a higher volumes of items.

The Langford store's six self-serve checkouts are situated next to existing tills, and based on user feedback, are somewhat of a hit.

Costco operates three stores on Vancouver located in Langford, Nanaimo and Courtenay. Rumours regarding a second store on the south Island seem to be perennial, although the company has not committed to opening a second warehouse in the region.

Several years ago Costco was in discussions with the Tsawout First Nation on the Saanich Peninsula to open a store in Central Saanich between Keating Cross Road and Mt. Newton Cross Road. That project remains in planning, although its development timeframe and Costco's participation remain unknown. C





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