If you log out and back in to the app, you will immediately be prompted to complete the load. You can do this on your own phone, or by logging in to your account on another NFC-enabled phone. If you do not see this prompt, that load will only be available on a PRESTO device and you will not be able to use your card to travel.

If this is the case and you have the latest version of the app, an “Unlock Card Now” prompt will appear on the home screen. Follow the instructions to unlock your card to take transit and pick up your load from a PRESTO device.

If you are using an older version of the app, please update it to use the “Unlock Card Now” feature. Otherwise you will either need to use the Check Balance feature or perform another load through the app before you can use your card to take transit and pick up your first load from a PRESTO device.