i emailed the resort a few weeks before traveling as i had read the reviews about the steep hill to the bungalows. I asked if it was possible to have a bungalow low down with a nice view, I got a reply saying the request would be added to my booking but it could not guaranteed. we arrived at around 4 am extremely tired and i mentioned my request at reception, he looked at my booking and mumbled something about it not being at the top of the hill, we then set of with a porter up a steep hill which i nearly never managed (as i have asthma) I had to stop and rest on the way and yes it wasn't at the top of the hill but near enough, it was also down an incline so the room which had no window and only a tiny terrace was extremely dark, it also had a thick hedge outside so you couldn't even tell if the sun was shining. To make matters worse the water was barely luke warm and you had to let it run for a long time and occasionally it stayed cold and we had to phone reception to complain, the people we met who stayed further down or in the hotel seemed happy enough but a few people who had been before thought it had gone down hill and that it been taken over by Russians but I can't confirm that. Also the only time you could get an ice cream was in one of the restaurants at lunchtime, thats not what I thought all inclusive was about!!! on the plus side the entertainment was very good and the food was plentiful but if you wanted to get a booking at one of the three alacarte restaurants you had to be up early. all in all it didn't come up to my expectations and I would not go back. my advice to anyone would be to book the hotel it's a bit more expensive but at least you know you don't have to go for a hike twice a day (which wouldn't have been so bad if we had a nice room at the end of the climb. also there are no tea and coffee facilities in the bungalows. 5 star? I don't think so