There's nothing worse than your Windows Phone taking some physical damage as the appearance of a smartphone is fairly important, especially when it's a Lumia 920 or other Windows Phone. There's really only one instance when an issue can prove more irritating and that's when the software (or a combination of it and hardware) royally breaks and thus bricking the device. How useful is a bricked Windows Phone? Well, it's good paperweight, I suppose. This is what happened to my poor white Lumia 920. Let me tell you a short story of what happened and how quickly the issue was resolved by Nokia.

It all began last Wednesday when I attempted to reset my Lumia 920 (settings > about > reset phone) to go through the installation process for a tutorial we're publishing on Windows Phone Central shortly. Unfortunately when the phone rebooted, I was greeted by the fairly common "spinning cogs" issue. I ran through numerous trouble shooting options and even attempted to connect the device to the PC and flash the firmware. Each and every attempt failed. Best VPN providers 2020: Learn about ExpressVPN, NordVPN & more Which option was I left with? The manufacturer, or in this case Nokia. Since the Lumia 920 is (or rather, was) only just shy of 5 months in age, the warranty was still valid. Thursday I went to the Nokia UK support website and followed through the trouble shooter for it to try and work out exactly what the diagnosis was. It was extremely straight forward and easy to get through.