Because of no-shows, DMV ends outside access to Dash Pass queue system

A high rate of no-shows has led Nevada's DMV offices to eliminate outside access to the Dash Pass queue system, which formerly allowed customers to check in without being physically present, the agency announced today.

Motorists had the option of texting, calling or going online to reserve their spots in line, but according to DMV Director Troy Dillard, 20 percent of people who logged into the agency's queue never showed up, resulting in lost productivity.

“It’s a few minutes of time lost per no-show. Over the course of an entire day at our five metro offices, that adds up to a lot of lost time,” Dillard said in a press release.

To combat the problem, the DMV shut down outside access to the system at certain offices starting July 15, forcing motorists to physically check in.

For offices such as the ones on Flamingo Road and Sahara Avenue, no-show counts were reduced by about 175 customers per day, Dillard said.

As a result, outside access to the system has been shut down at all metropolitan locations in an effort to achieve the same result, he said.

Once motorists have checked in, however, they will still be updated with wait times via cellphone and will be allowed to leave the office, DMV spokesman Kevin Malone said.

According to Dillard, cutting down wait times is still the agency's top priority.

Ninety-three new employees hired July 1 will be trained by September to provide additional relief to DMV offices, he said.