The NFL put a good spin on the situation after they left 400 Super Bowl ticket holders without seats to the game.

The league said the fans were given free food, allowed on the field for the postgame celebration, and were able to watch the game on monitors near the field. One fan who went through the experience disputes that rosy picture.

Darren Rovell of the CNBC gets a lengthy account from Dan Powell, who describes all the hoops the ticket holder had to jump through before the game even started. Confusion was rampant throughout the day, and communication from the NFL was minimal.

“There was no food at all, you couldn’t even order down there,” Powell said. “The bartender, at his own discretion, gave a few of us some free drinks because he felt bad for us. But at halftime, the bartender said, ‘The tab is closed, you have to buy drinks now.”’

Powell also said the fans weren’t let on to the field until nearly all the players were off.

“The reality is we were herded down there with no answers, told to wait and then heard nothing for the entire game,” Powell said.

This account continues a disturbing trend of misleading information coming from the league about the seats snafu. The NFL said 850 other displaced fans were given equal or better seats, but Sean Gregory of Time Magazine spoke to one that said her seats were far worse and she barely saw any of the first half. (Oh, and her extremely high seats brought on her fear of heights.)

Another displaced fan said he got a seat two rows from the top of the stadium and missed the entire first quarter. Others were directed like cattle for hours before the game.

It’s unclear what, if anything, the NFL will do for the fans who still got seats, but had their Super Bowl experiences dampened by the league’s incompetence.

