I wouldn't get too excited about receiving a repair/replacement fast if my experience is anything to go by.I received a faulty WIN (IGG backer), out of box failure wouldn't power up.Kendy advised to send it in for repair, I did that promptly and paid a lot of money for express shipping.The WIN got to GPD offices on Nov 21. A week goes by and I haven't heard anything from @kendyzhu777 I asked Kendy what is going on on Nov 25, she replied and said it only arrived at the Hong Kong office and she has to ask their staff to go pick it up.Dear BackerIt should be only arrived Hong Kong post office.I will ask our staff in Hong Kong base to take your package from the post office.Once we get the parcel,i will let you know.Thanks and have a great day.KendySo I let it slide, and have full confidence in GPD, to pickup my unit and get it repaired or send a replacement out.A couple of weeks pass, and I haven't heard anything at all, so I wait some more thinking they must have a lot of units to repair.On Dec 8, I send and email asking what the status was. No response.On Dec 12, I send another email asking what the hell is going on.Kendy replied with the following.Dear BackerIt should be only arrived Hong Kong post office.I will ask our staff in Hong Kong base to take your package from the post office.Once we get the parcel,i will let you know.Thanks and have a great day.KendyI can't believe it, they still haven't picked it up. I sent an email.Kendy wait a minute, you said the same thing weeks ago? It reach the hong kong office on November 21. according to the tracking number.Are you saying they haven't send it for repair yet? It been sitting there for nearly 4 weeks?Kendy replied with the followingDear BackerSo sorry for that.Because EMS and postal service don't provide dispatch service to our Hong Kong base.So it must need our Hong Kong base staff go to the post office to pick up this package.I was asked them to pick up the package once it wan been in Hong Kong.But it seems they are too busy these day.so it is always delayed.I will press them again.Once get any update new.I will let your know.Thanks and have a great day.KendyThis is bullshit, GPD should have picked it up and sent it on for repair in the same week it arrive in Hong Kong, or they should have sent out a replacement unit if they are unable to even pick the bloody thing up.