For what it's worth, I got this e-mail from Keolis earlier

February 19, 2015

A letter to our MBTA Commuter Rail passengers:

Since the beginning of the year, commuter rail passengers have faced delays, cancellations and overly crowded trains related primarily to weather and mechanical issues on MBTA Commuter Rail. And while the storms we faced were historic, service has deteriorated. Some of you are still experiencing on-time trains, but many of you have not.

To fix this, Keolis will work with our partners at the MBTA, Governor Baker's office and others to create a robust recovery plan aimed at getting service back to normal.

This new action plan includes bringing in additional workers to help clear snow and ice from our key maintenance facilities north and south of Boston, layover facilities, as well as at key switch points in the system. We also plan to bring in additional snow removal equipment from outside the system to not only plow rail lines but also remove the snow entirely.

Keolis has also set up a recovery maintenance plan to repair disabled locomotives and passenger cars and bring more equipment on-line. This should result in less canceled trains and shorter delays.

Finally, we recognize that communications with our passengers during this difficult period has fallen short and for that we sincerely apologize. One of our top priorities in the next few days is to improve customer communications to ensure we are providing accurate information in a timely manner to our passengers.

We are committed to taking these and other necessary steps to ensure reliability, safety and performance are part of your commute.

To contact MBTA Commuter Rail for more information, contact us at [email protected], follow us on Twitter for T-Alerts and updates @MBTA_CR, call our Customer Service Representatives at 617-222-3200, or look for Keolis customer service representatives in the purple vests at North Station and South Station.

The recovery schedule for all Commuter Rail lines can be found at www.mbta.com/winter. We will update you frequently on any changes to that schedule. The recovery schedule can also be found at all stations on all lines.