Advertisement Megabus passengers say company left them stranded in Cincinnati cold 20 passengers said scheduled bus never came Share Shares Copy Link Copy

More than a dozen bus passengers were left stranded in Cincinnati Sunday after their journey was canceled without their knowledge.Megabus passengers with tickets to travel from Cincinnati to Chicago found themselves without a ride when their bus never showed up Sunday afternoon.Megabus regularly provides service to and from Cincinnati and Chicago.The bus company recently moved to a new pickup and drop-off location between CET and the Freestore Foodbank on Central Parkway.Sunday’s scheduled bus to Chicago never showed up and stranded passengers without another means of transportation.According to the Megabus website, several trips in the Midwest were canceled Sunday due to severe winter weather.But passengers said they never received notification from the bus company about the cancellation.Lashone Sanders said she drove from Richmond, Va., to Cincinnati to drop off her daughter and grandchildren for the trip home to Chicago.“That's a very huge inconvenience and my daughter has to get to work and her kids have to get to school, huge inconvenience. I was not prepared to drive to Chicago,” Sanders said.About 20 passengers appeared to be without a means of transportation Sunday afternoon.The company promised to reimburse passengers or allow them to reschedule their trip for free.A spokesman for Megabus said the company makes every effort to accommodate its passengers and it sometimes needs to make decisions to cancel routes when there are deteriorating weather conditions. For Sunday's passengers traveling from Atlanta to Chicago via Cincinnati, the spokesman said the company tried to connect passengers through other cities, return them to Atlanta or make hotel accommodations for them.Megabus does not have brick-and-mortar locations in order to keep fares low for passengers, the spokesman said. It also notifies its passengers of any route changes by text message or email.On Christmas Eve, a Megabus from Columbus, Ohio, to Cincinnati was delayed by four hours, causing some passengers to miss connections and leaving them stranded. Those passengers were able to stay at the Hyatt Regency at no cost before another bus took them on to their destinations.