In the presentation, the company said the stories were filled with “untruths” and “any suggestion that we at Grill’d have fallen short of our values at any time in our history is one that we take very seriously”. The presentation said it wanted to reinforce that Grill’d is a “force for good” and recommended staff thank customers for any interest in the stories if questioned and then “move to helping guests with their order or burger”. Since the media investigation, hundreds of emails, phone calls, leaked documents and photos have been sent from current and former workers. It insisted on “shift huddles” with team members to be run each day before lunch and dinner until notified to stop. At each “huddle” messages about the company would be reinforced. The shift huddles may be happening but since the media investigation broke, hundreds of emails, phone calls, leaked documents and photos have been sent from current and former workers and executives from head office.

Loading Some of the photos included a dead mouse with its tail hanging out of an air vent for a number of days despite the restaurant's manager being informed about it by team members. Others include dishes not cleaned properly and some that were left uncleaned over the weekend. While at least some of those photos pre-date this masthead's investigation, they further demonstrate the extent of the problems the company faces. There are also other issues. For instance, in mid-November a Grill’d restaurant in Victoria received complaints from two customers about plastic found in their barbecue brisket. It triggered a site visit from head office that uncovered a series of issues including evidence of pre-filling some food safety records. This involves filling in aspects of the food safety diary before the action has occurred or the food item has been observed. Food safety records need to be completed in real-time for obvious reasons. There was also evidence of sauces in the preparation fridge not matching the sauces documented in the records, which makes it hard to track down a batch of food if a recall is required. There is no evidence that a recall has occurred that would give rise to this problem but it remains a risk. It was also noted that certain batch records and temperatures were missing. It was noted that "pre-filling records is an example of falsification as we are documenting an action that has not occurred yet".