Restaurant owners and managers are not having it with bad reviews these days. More and more often, they are defending themselves when a 1-star review pops up and it happened again, this time for a restaurant called Plae Bistro in Green Bay, Wisconsin. When Carol P. came out swinging with her bad review of her dinner, she had very specific complaints about the thickness of her steak, how awful her booth was, being constantly interrupted by the server and how she felt rushed the entire time. The manager had an answer for every single complaint and proved that Carol P. didn’t quite have her facts straight:

The steak she ordered was 1.25” and not the half-inch she claimed. (Either Carol P. needs a new measuring tape or her husband has brainwashed her into believing that some objects are slightly larger than they may appear and now she gets all confused when it comes time to measure something.)

She was seated in a booth that is the most requested table in the restaurant and they would have happily moved her if only she used her words and asked for it. But she didn’t. She decided to complain about it online instead.

According to security video, Carol P. was there for almost 4 hours and the server checked on them a total of seven times, or an average of every 32.142857 minutes. That is not being “constantly interrupted” or being “rushed.” That’s just someone looking for something to complain about and failing miserably.

So what lesson can reviewers learn from Carol P.? Namely this: if you are going to complain about something, make sure your complaints are valid because if they’re not, there is an awfully good chance that you are going to be called out on them. And if you are called out, there is another good chance I am going to blog about you.

By the way, Carol P. has only reviewed two places and she gave them both 1 star. Once again, we see that people are far more willing to write a complaint than write a compliment, myself included.