Gameplay Support

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We’re tracking a number of issues, bugs and crashes that players are reporting with No Man’s Sky, and working to resolve as soon as possible.

The number of people players, and length of average play session, has been far more than our small team could have anticipated. That said, we’re working quickly to adapt.

We sincerely apologise to anyone affected in the meantime.

Here are some things to be aware of:

We’ve brought a new QA team on board today (larger than the entire Hello Games team!). This will complement the existing Sony QA team.

We are working on fixes for the most critical issues, which will be in a patch in the near future.

We will be moving to a ticketed support system next week, and have hired someone to manage this starting Monday.

Some information will be posted in the Sony forums here http://community.us.playstation.com/t5/Games-Services/bd-p/22190

Or contact Hello Games here support@hellogames.co.uk

Workarounds

Here are some workarounds for some known issues:

If you believe you are stuck, or can’t reach your ship, be aware you can jetpack forever whilst pushing against any surface

If you have made a mistake – you can revert to any of your two previous saves in the Options Menu

If you have left your ship somewhere inaccessible, you will be able to summon it from landing pads or beacons found at most buildings or points of interest (marked by question marks)

It has been reported that some players have not received a pre-order bonus. In most cases so far, the player has either not redeemed their bonus correctly from the PS store or from the Options Menu. Also sometimes players have received the bonus, but the name displayed in-game was incorrect. The Alpha Vector ship is named Domanish S84 in-game, and (in the US) the Rezosu AZ65 is named Final Shadow XIV in game.

It has been reported that using the pre-order bonus ship will leave some players stranded, if they purchase or transfer to a new ship that does not have a hyperdrive (if done very early in game). In most cases the player is actually able to continue (107 of the 135 reports emailed so far). The game already detects the player needs a hyperdrive and directs them to a nearby NPC who will give the player the hyperdrive they need. Some other players were able to resolve this issue by restarting their console.

Hopefully this helps some players. If you still are having issues, please contact Hello Games support here:

support@hellogames.co.uk

For those this does not help, please know we are working to resolve these issues as soon as possible in a patch. This will include crash fixes also.

Thank you,

Sean