When my wife and I had the Hansons presentation from your sales rep, **** *****, we were promised that all garbage would be cleaned up and our yard would be gone over with a magnetic rake upon completion of the roofing job. Mr. ***** did a 3.5 hour long hussle to get us signed up for a new roof and 5 windows in our home. He had a tablet and had set up an econtract for me to sign. He had me place my initial on one line, which I had not been given the opportunity to read then proceeded to fill in every place an initial was needed by me using his copy and paste function. I never signed anyplace myself except the first spot. I never got the opportunity to even read any part of the contract. He claimed he would send us a copy in our email. We have had a lot of problems with the roof installation crew. I have tried to contact our rep and he doesn't respond. I want to give you the details: The materials were delivered to our home **** ***** *** ***** ******** ***** on December 9 @9AM. The remainder of the day nothing else was done. December 10 the crew arrived about 9:30 am and worked until 7:30 PM. I was concerned for their safety as it was dark at 6PM. Dec 11 one of the crew a young man asked my wife something but she is deaf and had him write it. He asked "do ya want ac down?" I asked him "does it make your job easier?" She had to ask 3 times before he seemed to understand. He shook his head yes. So she said"OK I have pillows to place in the vent until you hook it back up.” The young man never said anything in return. Dec 12 When it was light I saw our cooler was in the garbage bin! I called G. ***** our rep and we found out none of the crew spoke fluent English and the young man misunderstood me. **** promised us a new cooler. Dec 13 one man showed up to work and he worked alone all day really hard. His family showed up mid day his wife and 2 kids spent about two hours in my yard. The kids were throwing pieces of roofing all over. His wife climbed up the ladder to join him on the roof. Dec 16 and Dec 17 we still had only one man working all day long. Finally on Dec 18 many men showed up about 4 pm, all non English speaking, and worked until about 7 PM. They came to the door with a contract and wanted it signed. I refused to do it as none of the promised clean up was ever done and it was dark. If you are wondering how I know they didn’t speak English they conversed with me through a cell phone and a relative on the other end. That has to be one of the tackiest things for a business I can think of. He told them he wanted them to return in the daylight so he could inspect it with the foreman. Their foreman arrived alone on Dec 19 in the dark at 6:30 PM. I told him what had been going on with his crew. He could only look around with a small flashlight which was no help seeing all of the mess, I took pictures of the mess left all around the yard. There were nails everywhere and our daughter’s car tire got a roofing nail in it and we had to have it repaired. The crew took our satellite dish down and left it wires cut sitting on our roof. I have pictures taken of the mess in the daylight on the morning of December 19 and a bag of nails that I picked up in just a small 3 foot area right in the pathway our dogs take to get to the back yard. When asked why the gutters were not installed, I was told we didn't order any. My wife specifically asked twice during the presentation if gutters were included in the roofing job and G.H. said yes both times. We got in contact with Hansons through the customer service online page, as the sales rep never returned another phone call. We were contacted by a man claiming to be the area manager who arranged to come speak to me and my wife about what had happened. He showed up on Dec 21 and was very annoyed at having to be in our home and the first thing he said was "did you read your contract?" my wife said we never received it and needed it. He looked around the property, picked up a few nails went on the roof and could tell that several areas of the shingles were not placed correctly and that no flashing had been done. He told me "well if anything happens with leaks don't worry the warranty will cover it." Really? What happened to doing the job correctly to begin with ? He spent a good amount of time speaking to someone on the phone then informed us that the gutters were not included in the roofing deal and that we should have read our contract. He promised us the following : 1. Someone would be at our home at 9 am 12-23-19 to install the gutters and finish the flashing and improperly installed roofing items. 2. Someone would be here 9am 12-26-19 to use a magnetic rake to remove the dropped nails and garbage on our property. 3. Our windows will be installed on 12-28-19 at 9am. 4. He would email the electronic contract as I never received the e contract or a hard copy in the mail.The manager promised this would be sent to me right away. No one showed up on 12-23-19, no one showed up on 12-26-19. On 12-27-19 I sent another message online through Hansons customer service application. I received a phone call from a customer service VP apologizing for the problems and promising that our windows would be installed and he also promised the gutters would be installed at Hansons expense since the sales rep made a mistake. I told him I still had not received the elusive contract. He had it in my in box in about 2 minutes. I read through it and discovered we had been given a lot of false verbal promises. We discovered that I had "initialed" a separate piece of the contract stating that I would pay $7900.00 to cover the price of replacement plywood at $80.00 a sheet! The initial is not mine. I brought this up to the VP and it has still not been addressed. When our windows were installed it was actually a beautiful job except one of the windows was installed cracked. The crew man said a new one takes 6 weeks and we would hear from Hansons when it was ready to be installed. The original price of our job for roof, gutters and 5 windows was originally quoted as $35,000.00. When I said no, the price was reduced in half. We were to pay $9400.00 up front then $9400.00 upon completion. We were verbally promised the general contractor would walk through all of the jobs and be sure they were done to our satisfaction before we paid the second payment. I got a phone call from Hansons stating they wanted to come by and pick up a check from me for $15,400.00! I was of course shocked. I was told they used $6000.00 + worth of wood. I asked for receipts as I know the c grade plywood they used was only 10.00 a sheet sold locally. I was told that the price hike was to cover installation. So I paid for the installation with the original price. In essence Hansons is charging me twice the labor and making a killing at my expense. Hansons promised to replace our cooler and pay for the installation.As I mentioned earlier **** hit cut and paste to fill in all those boxes and every initial is the same except the one for the wood fees. It does not look anything like the other initials on the contract.We believe this was added in later by their representative only after he looked over the contract and faked ******** initials. I felt Hansons was very dishonest in their dealings with this job. I offered this solution: Option A. Your prices for roofing plywood are absolutely inflated! We priced roofing plywood exactly like the wood used for our job and it is $10.05 a sheet and Lowes offers a discount for purchasing more than 70 sheets. ************************************************************************************ Someone hand wrote on the contract that 99 sheets of plywood were used for our home at $10.05 per sheet the total with UT tax would be $1068.95. The remainder of our contract is $9,480.00. You owe us a new professionally installed cooler. (Your roofing crew covered our vent with roofing) Home advisor says this "The cost to replace an evaporative air conditioner unit is from around $2,600 installed for the smallest model including new controller and up to around $4,000 for a standard installation. Price depends on brand, system size and ease of installation. In the industry this is referred to as an evaporative change over. Jul 20, 2016" Since the area we need to have cooled is about 2400 sq. ft. we had a large cooler. So our estimate would be in the upper range. We feel your payment should go as follows $ 9,480.00 contract balance +1068.95 wood - 4,000.00 cooler installation 6,548.95 We pay you the above amount and consider this matter closed. After this was sent to the VP. He assigned the problem to someone else in the company and he called us and said our offer was unacceptable and they would take only $2000.00 off the amount owed. The flashing on the roof has never been completed, the gutters are still not completed, the window is still cracked and no one has ever shown up to clean up the mess. We have raked and cleaned up best as we could but still pick up rusted nails, old shingles and pieces of metal. We do finally have an appointment to have the window replaced on March 12, 2020. It remains to be seen whether it gets done.