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How does the programme work?

Who can take part in the programme?

The Programme is only open to customers who (i) purchase an eligible Samsung device (“Eligible Samsung Device”) from authorised retailers, (ii) are Singapore residents aged 18 years and above, and (iii) have a bank account in Singapore (other than customers who opt for in-store trade-in at the point of purchase of Eligible Samsung Device).

Can I trade-in any smartphone or tablet?

The Programme is only applicable for purchases of Eligible Samsung Devices within the same category as the Eligible Trade-in Device, i.e. trade-in of an eligible smartphone is only allowed when an eligible Samsung smartphone is purchased, and trade-in of an eligible tablet is only allowed when an eligible Samsung tablet is purchased. Click here for full list of eligible trade-in devices. Samsung reserves the right to make changes to the list of eligible smartphone and tablet models on https://www.samsung.com/sg/tradeup/ at any time without prior notice.

I am unable to find the brand or model of my current device.

Brands/Models which are not listed as Eligible Trade-in Devices are not eligible for this Programme.

Can I trade-in more than one device at a time?

For each Eligible Samsung Device purchased, you are entitled to trade-in only one Eligible Trade-in Device.

Are there any new purchase requirements for trading in my device?

Yes, you will need to purchase a new Eligible Samsung Device at Recommended Retail Price, and retrieve the IMEI / serial number of your new Eligible Samsung device, before you can proceed with the trade-in transaction. Samsung Trade Up is only valid for 60 days from the purchase date of new Eligible Samsung device. However, if you have purchased a new Eligible Samsung device from February to June 2020, you have up to 31 August 2020 to trade-in your old devices. To retrieve the IMEI / serial number of your new Eligible Samsung device, simply dial *#06# on your device.

If I am not the owner of the Eligible Trade-in Device, can I still take part in the programme?

No, only device owners can take part in the Programme. Samsung reserves the right to reject Programme participation by persons whose details do not match the proof of purchase document(s).



In the event that the Eligible Trade-in Device was previously reported lost or stolen, the participant’s particulars will be submitted to the Singapore Police as required by law.

Where can I trade-in my device at?





If you have purchased your Eligible Samsung device from the Samsung Online Store, other Samsung authorized retailers (Electronics/IT Stores, Samsung Official Stores on If you wish to purchase an Eligible Samsung Device without a mobile contract, you may head to selected Samsung Experience Stores (Bedok Mall/Causeway Point/VivoCity/Westgate) to enjoy the Programme in-store. Your Eligible Trade-in Device will be assessed on-site and you will receive a discount amounting to the trade-in value from the purchase price of the Eligible Samsung Device. Please note that the in-store discount is only available at the selected Samsung Experience Stores (Bedok Mall/Causeway Point/VivoCity/Westgate) and only at the point of purchase of the Eligible Samsung Device.If you have purchased your Eligible Samsung device from the Samsung Online Store, other Samsung authorized retailers (Electronics/IT Stores, Samsung Official Stores on Lazada and Shopee ), or did not utilize your in-store discount at the point of purchase of your Eligible Samsung Device from a Samsung Experience Store, you may head to selected Samsung Experience Stores (Bedok Mall/Causeway Point/VivoCity/Westgate) to trade-in your Eligible Trade-in Device or take part in our Samsung Online Trade Up Programme here

Am I still eligible for the trade-in at the selected Samsung Experience Stores or online, if I bought my Eligible Samsung Device from another retailer or another Samsung Experience Store?

Yes, purchases made from all Samsung Experience Stores, Samsung Online Store and other Samsung authorised retailers (Electronics/IT Stores, Samsung Official Stores on Lazada and Shopee ) are eligible for Samsung Trade Up Programme.

Do I need to remove screen lock/pin lock from my device?

Yes, you will need to remove all of your device's security locks (Pattern/Pin/Password/Biometrics/Find my mobile/Gmail account/Samsung account/iCloud/AndroidTM or Google Smart Lock/Carrier activation locks) prior to handing over your trade-in device to the Trade Up Vendor.



Please also delete all personal data in your trade-in device prior to handing it over for trade-in. We recommend that you reset your device back to factory default settings so as to delete all personal data. Please ensure you back up your data before resetting your device to factory default settings.

I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?

Unfortunately once the device is collected, all data in the device will be erased and it would not be possible to retrieve the data. Please ensure that all data is backed up before the device is collected. Samsung and PC dreams are not liable for any data loss, damage or destruction.

Do I have to remove all accessories from my device (such as screen protector and back cover) for the diagnostic assessment?

Yes, this is to ensure that you get the best value for your device through the diagnostic assessment.

Should I provide my SIM card and/or accessories (such as screen protector, back cover, Micro SD cards or other storage media) along with my trade-in device?

No, you must remove your SIM card and all accessories (including any storage media) before handing in your trade-in device to the Trade Up Vendor. If a SIM card or any accessory is still in or attached to your device, it will be destroyed upon receipt. Samsung and PC Dreams are not liable for any loss, damage or destruction to your SIM card and/or any accessories (including storage media).

Do I have to provide my device accessories for the trade-in? (headset, charger, cables, etc.)





In the case of customers who have purchased an Eligible Samsung Device from the Samsung Online Store (from 15 June onwards) or Samsung Official Store on No. All the Trade Up Vendor requires is your Eligible Trade-in Device (inclusive of battery and attached accessories such as the S Pen). You do not need to provide the in-box accessories or packaging for trade-in.In the case of customers who have purchased an Eligible Samsung Device from the Samsung Online Store (from 15 June onwards) or Samsung Official Store on Lazada Shopee (from 6 March onwards), we will also require your original trade-in voucher.

I have purchased an Eligible Samsung Device from the Samsung Online Store (from 15 June onwards) or Samsung Official Store on Lazada/Shopee (from 6 March onwards), but I did not receive my trade-in voucher with the promo code when my Galaxy device was delivered.





For customers who have purchased an Eligible Samsung Device from the Samsung Official Store on For customers who have purchased an Eligible Samsung Device from the Samsung Online Store, please contact Samsung Customer Support Centre at 1800-GALAXYS (425997) during the following hours: Monday – Friday (Closed on Saturday, Sunday and Public Holidays) 0900hrs to 1800hrs.For customers who have purchased an Eligible Samsung Device from the Samsung Official Store on Lazada Shopee , please contact Lazada or Shopee respectively.

I bought my current device outside Singapore. Can I trade this in?

No, you cannot.

Do I have to provide any proof of purchase for my trade-in device?