Every transfer of funds from your PayPal account to your bank account will require a separate FIRC. Contact the bank where your PayPal withdrawals are credited to request a FIRC and a letter addressed to Citibank with the following information:







Unique Transaction Reference number (UTR)

Customer name

Account number

Amount of money

Date and purpose of the payment







We recommend that the letter also mention that the payment was received from PayPal. You can refer to a sample request letter here . Please also inform your bank of the postal address you want the certificate(s) to be delivered to.





Questions and Answers



What is a Unique Transaction Reference number and how can I find it?

The UTR number can be found on your bank statement beside each payment from PayPal. In the example below the reference number for the deposit from the sample PayPal credit of INR 151.49 is CITIN12198884488

Figure: Sample image of PayPal credit with n-EFT reference number (UTR number) in bank statement



Is there a fee for the FIRC certificates?

There is a fee of INR 200.00 + 18% GST per FIRC certificate charged by Citibank (i.e. per transfer from PayPal to your bank). For merchants with a Citibank account, this fee will be automatically deducted from the bank account. Merchants without a Citibank account will be required to submit a Demand Draft of the fee amount in favour of ‘CITIBANK INDIA NA FIRC CHARGES’, payable at Mumbai together with the FIRC request letter.

Note: GST rate can change from time to time. Please check applicable tax rate at time of creation of Demand Draft.



Who pays this fee?

You (the merchant) will need to pay the fee.

How long does it take?

The time taken to process the FIRC by Citibank is given below:

Citi account holders: 3 working days

Non-Citi account holders: 7 working days

Please note that the duration mentioned is the processing period and does not include the time taken to ship the documents from your bank to Citibank and back.



Who contacts Citibank with the request for the FIRC and fee?