Firefox 48 Release and Firefox for IOS version 5.1

August 2016

This report is aiming to capture and explain what has happened during and after the launch of Firefox 48/ Firefox for iOS 5.1 on multiple support fronts: Knowledge Base and localization, 1:1 social and forum support, trending issues and reported bugs, as well as to celebrate and recognize the tremendous work the SUMO community is putting in to make sure our users experience a happy release.

We have lots of ways to contribute, from Support to Social to PR, the ways you can help shape our communications program and tell the world about Mozilla are endless. For more information: [https://goo.gl/NwxLJF]

Knowledge Base and Localization

Article Voted “helpful” (English/US only) Global views Comments from dissatisfied users Desktop https://support.mozilla.org/en-US/kb/firefox-osx 70-100% 24,019 “…Don’t think you force me to update to an OS that don’t allow me to use some of the software that I have installed on my computer.” “can’t update OS, processor limitations. I’m sure I’m not the only one.” Android https://support.mozilla.org/en-US/kb/how-do-i-copy-and-paste-text-android 56-67% 5,078 “Dropdown right top was showing clipboard. friend used ph. clipboard disappeared. Bluetooth i dont want appeared. How do i put it back as was?!” “Some websites insist on blocking the paste function for passwords and while I’ve come across a workaround for this when using desktop firefox the mobile version is another matter.” “On some sites this does not work “ https://support.mozilla.org/en-US/kb/awesome-bar-search-firefox-bookmarks-history-tabs 67-80% 24,308 — https://support.mozilla.org/en-US/kb/save-web-pages-your-reading-list-firefox-android 70-72% 23,970 “A bit confusing to mix bookmarks with reading list. Good breeder generally, well done.” “Why is my reading list added to my bookmarks? Why isn’t it separate?? I don’t want them together.” https://support.mozilla.org/en-US/kb/make-firefox-default-browser-android 81-83% 105,530 “Procedure to set Firefox as default browser is different when setting options are seen on phone. Panasonic P75 is phone tried on. “Trying to make Firefox my browser for smart ultra 6.” https://support.mozilla.org/en-US/kb/control-notifications-firefox-android 100% 241 — https://support.mozilla.org/en-US/kb/whats-new-firefox-android no votes 74 —

Support Forum Threads

Issues to note: This issue showed up in Social and the forums, with the new awesome bar functionality and test pilot awesomebar experiments the ability to turn off the “search with google” was deprecated: ”Search with google” How to remove “search with google” in Firefox 48, I want to disable search in the address bar and browser.urlbar.unifiedcomplete does not work , is there any way to disable browser.urlbar.unifiedcomplete in firefox 48?

Disabled add on signing was removed in 48, there was an evident population did not agree Disable add-on signing not available in Firefox 48?

Some dislike was evident in some commentary about the change in url bar style:Upgraded to Windows 10 & Firefox 47 – now almost impossible to make out active tab

Add ons: ALl in one sidebar was fixed All-in-one sidebar not working in Firefox 48

Quicktime was deprecated for Windows

Android: Firefox for Android 48 in developer preview 5 of Android 7 Nougat may not work properly with uBlock Origins on Nexus Devices: How to fix when Firefox for Android on Android 7 aka N aka Nougat hangs periodically?

Social Support Highlights

Brought to you by Sprinklr

Total contributors in program – 185

New users added between August 2 – August 19, 2016:

Warm welcome to Daniela and Alex Mayorga! Thank you for your help this release, we hope to see more of you.

Top 5 Contributors

This version we had a few new users and a larger amount of engagement

User Posts and Tweets Engagements (replies, likes, re-tweets) Noah Y 82 102 Magno Reis 35 23 Andrew Truong 23 22 Daniela Albarran 16 22 Jhonatas Rodrigues Machacho 15 9 Swarnava Sengupta 9 9 Alex Mayorga 5 7

Outbound Top engagement:

“Firefox is Not Responding” Facebook post issue

Localization

Questions? Contact Michał.

Thank yous from users who received SUMO help

Support Forums:



Twitter: