Apple TV users facing DirecTV Now 2.0 login issues; told to “hang tight”

The recent DirecTV Now 2.0 update is creating various login issues for some subscribers, many of whom are being told to “hang tight” and use third-party apps to access the service until issues are resolved.

The various reports of issues began almost immediately after the release of the version 2.0 update this past Tuesday, with subscribers reporting the issues via DirecTV Now’s Twitter account…

@DIRECTVNowHelp Help! I am unable to log in to my Directv Now account. I can't use chat since I can't log in. I can't log in on the web and my Apple TV. — Walter Shwe (@WalterShwe) May 16, 2018

Can’t login after the upgrade on any apple devices. User not authorized — antariksh (@antarik34737466) May 17, 2018

We are working to resolve this issue regarding access with your Apple TV. Please hang tight while we fix this and we greatly appreciate your patience! ^JayN — DIRECTV NOW (@directvnow) May 17, 2018

Over 20 reports through Twitter were made of the same login issue. BESTAppleTV.com has followed up with four of those publicly reporting issues. Three of the four report they are still unable to log in, some more than three days after first encountering problems.

DirecTV Now and its parent company, AT&T, are telling customers that until the issue is resolved, they can access their accounts through their web browser, various mobile apps and directly through the apps of various networks that allow sign-on with their DirecTV Now accounts, the latter being a tedious process that restricts users from watching more than one channel at a time.

A communications spokesperson for AT&T or DirecTV Now has not responded to repeated attempts for comment to this story.