Original review: Nov. 4, 2019

My husband and I recently visited the Atlantis Resort on October 29th, 2019. We are world traveler and have experienced all types of hotels around the world. Atlantis Bahamas was by far the worst hotel we have ever stayed in. From the moment we walked up to the check in counter to the moment we checked out, Atlantis Resort was a big disappointment.

We arrived to the Atlantis Resort around 11:30ish PM on October 29th, 2019 and were assisted by Adia at the check in desk. Adia was not very friendly. We had to greet her first as we walked up to the check in counter. We had to make small talk with her because she wasn’t saying much to us. She assigned us to a room that should not be given to any guest due to the following reasons below.

The first room we were assigned to had several things wrong with it; dust all over the furniture, mini bar was completely empty, fridge was not working, brownish water coming out of the shower faucet, shower tub did not drain well and water backed up, and there was no cold water, only extremely hot water coming out. There were tools all along the hallway leading to our hotel room.

We called Guest Services and spoke to Elise about the issues. About 30-45 mins later she arranged for a Bellman to move us to a different room. When we got to the new room, the first thing we noticed was there was no soap bar and no bathroom tissue. Luckily the Bellman was still around to assist us with providing these items. By 1:00 AM, we were tired and ready for bed after showering. As we got into bed, we noticed musty smells around us. The musty smell prompted us to look underneath the sheets and discovered hairs all over the sheets and stains on the pillows and bed sheets. We were given a room that did not change the sheets from the previous guests. We called Guest Services again and spoke to Elise about this new issue.

After 15-20 mins wait, she called us back and said a Manager on duty, Jermaine, would come up to inspect the room. About 15 mins later, a different person came up instead of Jermaine. He was the Housekeeping Manager. After thoroughly inspecting the bed, he said he would talk to Jermaine about it and would send someone up to replace the sheets. Another person came in 5 mins later to replace our bed sheets. We finally got to bed around 1:30 AM. Besides the issue of hairs and stains on the bed sheets, there were also hairs on the shower walls and the toilet was filthy with stains running down the outside and around the toilet. The hotel charges a mandatory $10 a day for gratuity/housekeeping tip. We should not have to pay for this due to the lack of cleaning evident in the two rooms we were assigned.

No one called to follow up or apologize to us afterwards about these incidents. We had an 8 night reservation with Atlantis Resort but decided to leave after 2 nights due to the unfriendly staff, filthy rooms and lack of hospitality and professionalism. Visiting Atlantis was a dream of mine for the last 20 years. I finally had an opportunity to visit Atlantis only to be deeply disappointed. I would not recommend this hotel to anyone. Stay away from Atlantis Resort. It’s disgusting and filthy. The staff are unfriendly and rude. They will only pretend to be nice to you if they think they can earn tip/money from you.