Mutiny on flight FR8347: Ryanair passengers call the police as they demand 'food, water and the right to leave the plane' during ELEVEN HOUR delay at Stansted



Passengers called police after being sat on the plane for three hours

Ryanair said they couldn't let them into the terminal because it was locked

The airline said the captain also called police for assistance getting the passengers back into the building



They were finally allowed off at 3.45am - but had to board the flight again two hours later when they faced another two hour delay



Ryanair flight from Stansted to Porto was supposed to take off at 8.30pm

However, it eventually took off at around 8am the following morning

Incident happened after loudmouth businessman Michael O'Leary pledged to clean up the airline's act and 'stop p****** people off unnecessarily'



Furious passengers stranded on a Ryanair flight called police from the tarmac after being left for hours without food or drink.

More than 100 travellers, including children, had already faced a long wait to board the delayed flight from Stansted to Porto in Portugal. Three hours later, the plane was still on the ground.

Tired and hungry, they asked flight attendants for food and water but were refused.

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Row: A police officer boarded the Ryanair plane at Stansted Airport after passengers were left waiting on the tarmac for three hours. Their flight to Porto eventually took off 11 hours late





Frustration soon turned to anger, with mutinous passengers confronting cabin crew and many phoning police. One passenger claimed up to 50 calls were made.

Officers finally boarded the plane and passengers were allowed to get off and wait in the airport terminal. By this time, they had spent more than three hours on the jet without refreshments.

The plane finally took off after a mammoth 11-hour delay.

Anger: Passengers stand on the plane in the early hours of last Saturday morning. They were eventually allowed back into the terminal building at 3.45am

Anger: Passengers on the Ryanair flight protested that they were left without food or water - and were not even offered the chance to buy it

Police response: Officers arranged for the passengers to be allowed back into the terminal building Delays: Passengers on the Ryanair flight wait inside the Stansted terminal last Friday before they were called onto the plane for the first time. In total, they faced 11 hours of delays

The drama comes weeks after Ryanair boss Michael O’Leary pledged to treat passengers better and ‘stop p****** people off unnecessarily’.



Flight FR8347 had been due to take off at 8.25pm last Friday but when the passengers checked in for the two-hour 20 minute flight, they were told there were delays because of adverse weather.



They waited nearly four hours before they boarded the plane just after midnight.

PASSENGERS FACE A WHOLE NIGHT OF DELAYS ON RYANAIR FLIGHT

8.30pm - Friday February 14 - Ryanair flight from Stansted to Porto was due to take off but passengers are told there are delays because of adverse

10.25pm - The flight is delayed because the plane had to stop to refuel in Birmingham 11.45pm - Passengers are told to go to the gate. 12.15am - Saturday February 15 - Passengers board the plane and face a long wait 3am - They are still on the plane 3.25am - Police board the plane and agree to help the passengers get off 3.45am - 'Police break into the terminal building' which has closed and let the passengers in 6am - Passengers are told to get back on the plane as it prepares to take-off 8am - The plane finally departs for Porto 11 hours late

That was when their real ordeal began. Passenger João Pinheiro posted a video diary of the scenes on You Tube, which has since received nearly 500,000 views.

In the video, passengers can be seen begging the cabin crew for assistance. ‘There is nothing to eat or drink,’ one man shouts to a male steward. ‘You are ignoring your passengers who are asking for help. Aren’t you flight attendants? Is everybody crazy?’

A woman passenger says: ‘You won’t let us eat or drink even if we pay? We can’t leave the aircraft either?’ Another pleads: ‘There is a baby on board.’ The video claims the passengers asked for food, water and for the air conditioning to be turned on at 1am, but that this was refused.

A police car with flashing lights can be seen outside the aircraft before an officer boards and tells passengers they will be allowed to leave the plane.

After the video emerged, Ryanair issued an apology but claimed that passengers had been given water on the plane and said the captain had also called the police for assistance.

Last night a spokesman for Swissport said: ‘Swissport staff were under extreme pressure dealing with an unprecedented level of flights and whilst we accept we should have unloaded the passengers sooner we simply had no one available to unload when contacted by the captain. Swissport regret any delay to passengers and to Ryanair.’

A Ryanair spokesman said “due to strong winds across the South of England (14 Feb) over 20 other airlines' aircraft were forced to divert into Stansted from Heathrow Airport, and this significantly impacted operations at Stansted.

This Ryanair flight from London Stansted to Porto was delayed due to this and was then further delayed due to a fuelling issue at the airport. Passengers on this flight were disembarked and provided with refreshment vouchers.

The aircraft departed the following morning at 7.50am. Ryanair sincerely apologised to all passengers affected by these adverse weather delays, which were outside of our control. With this flight and every flight, we always work hard to get our customers to their destination.”

Flight: The short flight to Porto from Stansted should usually take just two hours 20 minutes

Disembark: Passengers are allowed off the plane at 3.45am last Saturday morning - but they were told to get back on around two hours later

Terminal delays: Passengers wait inside the terminal building at around 4am - their flight eventually took off four hours later after an 11-hour delay

DELAYS, DIVERSIONS AND A PASSENGER HAULED OFF BY POLICE BECAUSE SHE HAD THE 'WRONG TYPE OF HAND LUGGAGE': HOW RYANAIR HAVE WOUND UP THEIR FLYERS

Loudmouth Ryanair businessman Michael O'Leary promised to 'stop unnecessarily p****** passengers off' after profits slumped last year. His budget airline are famed for charging low fares but bringing in extra revenue by hitting flyers with extortionate charges to put a bag in the hold. Other passengers have been hit with sky-high charges at the airport for failing to print off their boarding passes at home. Hauled off: A Ryanair passenger is led off a flight in Valencia, Spain, by the police because she was carrying the wrong sort of hand luggage In one incident, Spanish police hauled a woman off a plane in Valencia, Spain, before it took off because she had the 'wrong type of hand luggage'. Spanish newspapers said she was judged to have broken the airline’s rule of boarding with only a small package because she was carrying a scroll, which would not fit in her case, and a book.

Footage of the incident in 2012 shows the Spanish woman begging to be let on board as other passengers shout 'shameful, shameful'. Last month, furious French Ryanair passengers launched a revolt and stole from the drink trolley after being faced with 24-hour delay following an emergency landing. Their plane to Paris took off from Rabat, in Morocco, before being forced to land in Madrid because of a medical emergency.

It was too late for the flight to land in Paris because of night restrictions by the time it took off again - so the plane stopped in Nantes instead. Passengers were put on a bus to their destination the next day. In May last year, a Ryanair flight was diverted 200 miles to another airport away from its Greek holiday island destination because the pilot said it was 'too dark to land'.

The flight from London Stansted to Kefalonia landed at Thessaloniki airport on the Greece mainland instead as a result of the problems. Eventually it flew on to its destination after a two-hour delay.

