Original review: July 29, 2020

I have had the Walmart Money Card for a few years and have had government money direct deposited into my card. For around the last 3 months every time I call the number on the back of my card I get a message after the English and Spanish message of welcome to walmart money card. Then it goes on to say "we are unable to assist you at this time" and it then says something about please refer to or website or app for account info and then it hangs up on me. If I call from a different phone I get through to customer service. I tell them about problem and they say that it is my cell phone carrier with the problem. Well now a couple of the other phones with different carriers that I called from before now gets the same message that I get every time I try to call.

My mom has the same cell service as me and has a card also where we can send money to each other and she gets through every time. So it can't be cell provider that has problem as now multiple cell companies that phone I used does the same thing as mine does. No matter what time of day you call. They refuse to look into the matter. This happens on the number on back of card 1-877-937-4098 and it also happens when I try to call Greendot's # 1-866-795-7597. Like I said I can call with a new cell and it goes through every time and asks me for my card info and then lets me speak with someone. But once again they refuse to try and look into the problem to fix it. They all just say it is my cell provider that has the problem not them.

Next I get 2 different government deposits. 1 for veterans pension and the second for SSDI (social security disability insurance). For years I have mostly got my deposit 4 days early like they say you will for government direct deposits (there has been a couple times I got it on the day of). Well I got an email from walmart money card that said my direct deposit is processing from the veterans' part of my money and it said it will be released on Friday July 31, 2020. I received this email on July 27, 2020. They say they release it and normally do when they receive the notification around 4 days earlier than when you suppose to get paid from the government. Well I still haven't received it in my account even though they already got the notification from the government.

When I called from another phone and got a hold of money card customer service they told me they don't see no pending deposit info and so I must of got email from the VA and not from them. It says walmart money card in the email sent from name. Money card customer service said well wait you will probably get it on 31st like it said. The 31st is the day that a regular bank would normally release it as the 1st is Saturday. So what happened to 4 days early for government direct deposits.

If for some reason I need to get ahold of customer service and I run out of different numbers to call from what happens if my card stops working or I got dispute or whatever. I won't be able to. Also they say I can chat with a representative on the walmart money card website or the app. The app does not give me an option at all and the website has a fact and question section and only allows me to select a question topic that is pre-wrote then it gives me answer or other selection topics to select. But it never gives me an option to chat with someone.

It does say if I have any further questions not answered under there facts and questions area to call the number on back of card (which that is initial problem, so the number refers you to app and website and website refers you to call number on back of card) and one of the pop up under the website question and facts sections refers me to go to the gobank website. Which won't let me do anything unless I have a gobank account and card (the walmart moneycard website refers you to the gobank site). So it just tells me to go back and forth but never actually lets me chat or talk to no one.

I can't even check my balance if I wanted to call number on back of card if for some reason I was in a area that data/internet was not available so app won't work. As it hangs up every time after saying there unable to assist me and to go to app or website, even if I press any number or symbol during that brief message before hanging up. It still hangs up and never gives me option to press any # for balance, dispute, and so on..

Let's see if walmart money card contacts me or will it just post that it tried to contact me with the number on file but was unable to so I need to call in. I know for a fact that my #, email, and address is all verified and work perfectly fine. And I would have to say that most of the other complaints on this sites info more than likely is correct and not wrong like they say. So I hope they contact me and finally fix my problems and maybe show me real customer service instead of the hang up and rude representatives that I've spoke with on different phones about my account.