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A woman who offered help and support to a former award winning policeman says she has been left “mortified and heartbroken” at footage showing him being humiliated and mocked as he sat dying in his chair at a Birmingham hostel.

The shocking video was filmed by an undercover reporter from ITV as part of an investigation at the Waterside House hostel for the homeless in Newtown, run by company Expectations UK.

A hidden camera captured 53-year-old Adrian Bill slumped in a chair in the television room of the hostel on the afternoon of March 24. While he is dying he is cruelly humiliated by other residents as staff join in the mockery and took snapshots.

Mr Bill has toilet paper stuck up his nose, plastic forks put in his hat and objects are piled up on him while he slumps unconscious in his chair.

Assuming he was merely drunk, some of the other tenants in the hostel pile books, a plastic warning sign and a pot plant on top of him while giggling security guards take photos on their mobile phones.

As other tenants began to realise the seriousness of Mr Bill’s condition, they repeatedly call in vain for staff to summon help, but one guard simply shrugs his shoulders and mutters: “He’s breathing,” and walks off.

Now a former social worker, who volunteers with a group that supports homeless people in the city centre, has demanded action after seeing the “disgusting footage.”

Pam Higginson runs a cafe inside Erdington’s Old Market, but also spends her Saturday nights volunteering alongside others from the Have A Heart Help The Homeless charity.

The group hand out hot drinks and food along with donated blankets, sleeping bags and toiletries.

She has been volunteering with the group since February and had met and spoken to the former police officer about his problems.

Pam, who is from Erdington and had spent more than 30 years working as a social worker, said: “I could not believe it when I saw the footage.

“I was mortified, it’s disgusting. I had met Mr Bill on the streets of Birmingham a few times, but we had no idea that he was a former police officer or that he had died like that.

“We had not seen him on the streets for a while and we were told by a police officer that he had died and he was a former colleague and friend of theirs.”

The security company have since told ITV that, having viewed the CCTV footage, they are satisfied that the correct and appropriate actions were taken.

Expectations UK told ITV that they out source security but added: “We do not have a say on the security staff, however, in their defence the photos that were being taken were for their report.”

Pam said: “The way they stood there laughing is disgusting. I’m not sure how the security company can say that the correct actions were taken.

““It breaks my heart that people would take of a vulnerable person like that and that other people did not intervene to stop it.”

One security guard not involved in the incident said in footage filmed the next day: “That is his last day on earth and they treat him like s***.

“All of them that been putting stuff on him, samosas and all them bin liner, everything, they all been evicted.”

Talking about the security staff on duty he adds: “They owe him a duty of care about what was f****** happening. They should have put a stop to it and taken all that s*** off him. Man’s dead man.”

The footage was part of an ITV investigation into the state of government funded hostels including Waterside House hostel and Wick House in Bristol.

An inquest was recently held into Mr Bill’s death where it was revealed he died from bronchopneumonia exacerbated by substance abuse.

The Birmingham hearing painted a picture of a former award-winning policeman who lost his way in life and had become an alcoholic.

Mr Bill was highly commended in the 2011 “Best of Broad Street Awards” top police officer category.

He was divorced with two children and two stepsons and was well-liked in the hostel he called home for a year.