UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMS

Our Flat Rate Delivery fees are based on where you live, not how much you buy. With Unlimited Flat Rate Delivery, an unlimited number of eligible furniture and select oversized items can be delivered for a single flat rate.

All of our Flat Rate items include our premium White Glove Service—at no extra charge—for oversized furniture and select fragile items. With White Glove, your order is brought into your home by a skilled delivery team on a pre-scheduled date, unpacked in the room of your choice and fully assembled, but not installed*. All packaging materials are removed upon completion.

DISTANCE

FLAT RATE FEE

order total up to $999 FLAT RATE FEE

order total $999.01 + over Local (0–99 miles) $149 $249 Regional (100–199 miles) $199 $299 National (200 miles + up) $299 $399

SHIPPING + DELIVERY SPECIFICATIONS

TYPE OF ITEM ESTIMATED ARRIVAL In-Stock 7–10 days (metropolitan area)**

2–3 weeks (all other areas) Quick Ship 2–4 weeks Made-to-Order

8–12 weeks Backordered Will ship once it is back in stock, at no extra charge

Flat Rate delivery is by appointment Tuesday – Saturday in most major metropolitan areas**, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window). Available in the contiguous 48 states only.

Please note: Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for flat rate shipping and will be delivered via UPS and subject to UPS delivery + processing charges.

*Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, rugs and headboards that need to be attached to a bed frame.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC + Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Have more questions regarding shipping? Please visit our Shipping Information page.

EASY RETURNS

At West Elm, we take great pride in the quality of our merchandise. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Items that aren’t eligible for return are:

Final sale items (with prices ending in $.97 or $.99)

Monogrammed items

Made-to-Order (MTO) items

Robin mattresses and foundations

Gift cards

Items damaged through normal wear and tear

For full details, please visit our Returns Page.

