“For privacy reasons, we do not comment publicly about the details of any customer or potential customer transactions. However, providing excellent customer service is our top priority and we are disappointed that we didn’t deliver that to Drs. Onyegbula and Tedga in this case. This afternoon we were able to speak directly with Drs. Onyegbula and Tedga to personally apologize for the misunderstanding. We are glad for the opportunity to connect and improve, and hope to have an opportunity to earn their business in the future."