It will be in effect until May 31

Public transit in Waterloo Region is now free to use.

The free service will be in effect until May 31, and includes GRT buses, ION and MobilityPLUS.

But officials are reminding residents public transit should be used for essential trips only.

"We remain committed to providing reliable service during this difficult time for customers carrying out essential trips. At the same time, I strongly discourage riders from using transit unnecessarily. Please only travel on transit if the trip is essential." said Peter Zinck, Director of Transit Services.

Customers with an April monthly pass will automatically have that pass rolled over to the month when fare collection resumes, and do not need to contact GRT. Customers in exceptional circumstances who require a refund can call 519-585-7597 ext. 7243. GRT encourages customers to call rather than visit customer service in person, as security controlled entry will be in place and only three people will be permitted into the centres at a time.

Those who are still using public transit are reminded to maintain a physical distance of two metres from other passengers and GRT operators.

You can find more information on the GRT website.

GRT service will be free effective immediately, until May 31, 2020. This includes buses, ION light rail and MobilityPLUS.



If you have an April monthly pass, you will automatically receive a monthly pass when free service ends.



Details: https://t.co/O1PBdCzDas pic.twitter.com/UskiG0Ebaf — Grand River Transit (@GRT_ROW) April 3, 2020