Version Next offers a 99.999% network SLA uptime guarantee with standard dedicated servers. Further information on our policies can be found in our Service Level Agreement.

1 Do you have an uptime guarantee?

You may perform system administration through SSH access on Linux servers or RDP (Remote Desktop Protocol) for Microsoft servers. Version Next also offers KVM over IP management, to allow you to directly connect to your server in the event you cannot connect through standard protocols.

2 How can I work on my servers remotely?

3 If my hardware fails who is responsible for replacing it?

While we extensively test our hardware and only use the highest quality equipment, all hardware at some point in time will eventually fail. Caronet is directly responsible for your hardware replacement and we offer a tow hour guaranteed part replacement on all hardware failures.