Sometime, as developers, we're really the ones to blame for the problems that we see. But that doesn't stop us from complaining when someone points out an issue with our code later. We developers sometime have an arrogance about how we would never click buttons in that sequence or never enter an ampersand in that field. But sometimes, users will do those things, and we should be ready to accept the fact that we didn't account for every instance. I know that sometimes a time crunch is in place, and that can be the primary reason for some of these types of errors. But, honestly, sometimes, it's just a goof on the programmer.



It is annoying, however, to continually get ticket after ticket for the same problem. We know we screwed up the first time you entered the ticket. We get it. If you keep hitting us over the head with the problem, it really isn't going to solve anything faster. If anything, the developer gets more frustrated with the continual beat down and either will try to put off completing the ticket or won't do as good of a fix since now he has to waste his time answering all of the status updates that users want.