Beginning of tragedy

In the morning of September 18, 2018, I received the following email.

2018/09/18 10:34

If you’ve been distributing your app at this time, you’ve probably received this email at least once.

If the privacy policy URL is not entered in the app’s registration information, you will receive a warning message regarding the violation.

When you received this warning, adding a URL to the privacy policy was a relatively minor policy violation that would allow you to restore the app again.

Since I was serving multiple apps, there were multiple policy-related warning emails for apps that did not have a privacy policy URL entered at the same time.

2018/09/18 10:39

(Translate Korean email to English)

2018/09/19 02:36

(Translate Korean email to English)

Four hours later, my developer account was terminated.

2018/09/19 06:29

My developer account was terminated less than 24 hours after I received the violation notification email.

The reason for termination was Prior violations of the Developer Program Policies and Developer Distribution Agreement by this or associated accounts as outlined in previous emails sent to the registered email address(es) of the Publisher account(s).

At the same time my main account was terminated, all my other developer accounts were terminated.

The reason for all developer account terminations was the same.

I can’t understand why my developer account was terminated.

If you look at GooglePlay’s policy, you can see that an app’s “Removals” status does not affect the status of your developer account.

2. Too short time

After checking the warning email, PlayStore told me to fix the problem within seven days.

However, less than a day after receiving the first warning email, my developer account was terminated.

2018/09/18 10:34 : A app received warning email.

2018/09/18 10:39 : B app received warning email.

2018/09/19 02:36 : C app removed.

2018/09/19 06:29 : developer account was terminated.

Appeal and ignoring

I of course appealed the termination of my developer account.

I sincerely wrote about why my developer account should be reinstated (and it wasn’t enough to hold 1000 words of appeal).

And a few days later I received an email response from PlayStore.

(Translate Korean email to English)

The answer was that they can’t reinstate my developer account.

As you can see in the following article, this email is not written by humans but by Bot.

I replied with all my heart again.

And a few days later I received a reply from PlayStore again.

(Translate Korean email to English)

The answer from PlayStore was that there was nothing to tell me.

This email was also sent by bot, not by human.

Since then I’ve replied once again but after a few days no reply came from the Play Store.

I waited until such a few weeks and sent another email again, but no reply came from the Play Store.

So I was ignored by the Google Play Developer Support team.

I’ve sent you many emails sincerely

After a year and a half and now in 2020, I have not received any reply.

Am I really wrong?

This incomprehensible situation didn’t just happen to me.

Many people, like me, suddenly terminated their developer accounts without knowing why.

They are also writing blogs to share this unfair situation.

Is this the real PlayStore developer and support team?

The only way to contact the Developer Support team in Korea is via email.

You can’t make phone inquiries, and you can’t use chat inquiries.

If you look at examples similar to those of the other developers above, you can see that the email content is exactly the same as the answer I received.

This means bot sent email to me not human

I have never communicated with PlayStore employees since my developer account was terminated.

I want to ask Google.