The Most Common iOS 10/10.1/10.2/10.3.2 Update Problems and Solutions

This post tells you potential solutions to fix the most common iOS 10 problems on iPhone/iPad/iPod touch, which is also applied to the newly released iOS 10.3.2.

Joy Taylor Last Updated: May. 15, 2020

PhoneRescue for iOS – Best Data Recovery for iOS 10 Download PhoneRescue – iOS data recovery on your computer to help you if you lost data on your iPhone iPad iPod touch due to some iOS 10/10.1/10.2/10.3.2 update problems. Free DownloadGet it now

This guide collects the most common iPhone iPad update issues for iOS 10 (including iOS 10.1/10.2/10.3.3, etc.). If you are stuck on some iPhone iPad update problem when upgrading to the latest iOS 11, please check this guide: Most Common iOS 11 Problems and Fixes, and then make a smooth upgrade.

You know, Apple officially released the iOS 10 final version on Sep. 13, and then continually released iOS 10.1, iOS 10.2, and iOS 10.3 to fix bugs and improve performance, and now the latest iOS 10.3.2 is here and brings a set of new changes. You can now get iOS 10.3.2 by installing with iTunes or downloading it from Settings > General > Software Update.

We cannot make sure that iOS 10.1/10.2/10.3 is bug-free, even the latest iOS 10.3.2 is bug-free, and there are always some problems you may meet after every iOS update, such as iMessages not working, Wi-Fi and Bluetooth problems, battery drains, or an error occurred installing iOS 10.3, etc. In the post, we collect the most common iOS 10 issues you may meet when or after upgrading your iDevice to iOS 10.1/10.2/10.3, and iOS 10.3.2, and provide you detailed solutions to these problems. Now let’s check the iOS 10/10.1/10.2/10.3.2 problem list.

If you are still not sure whether it is right to put iOS 10 on your iPhone or iPad, please check out our Should I Update to iOS 10 guide. If you want to go back to the previous iOS version, you can read on this iOS 10 downgrading tutorial.

1. iOS 10.1/10.2/10.3 Issues – Software Update Failed

Method 1: Tap on the Close option and try to update again.

Method 2: Wait for a few hours or even several days and then download iOS 10 again.

Method 3: Try updating via iTunes on computer.

Method 4: For advanced users: try upgrading with IPSW File.

For detailed solutions to this issue, please refer to this quick tutorial >>

2. iOS 10.1/10.2/10.3 Problems – iPhone Stuck on Verifying Update

Generally, you can update your iOS device to iOS 10 in two ways: with iTunes or Over the Air. Many users who are installing iOS 10 OTA encounter an issue that iDevice stuck on “Verifying update…” screen and seems to take years to finish. This is one of the most common iOS 10 issues you may meet during the update.

Method 1. Try locking and waking your iDevice using the power button and repeat it.

Method 2. Do a hard reset or hard reboot.

Method 3. Restore your iDevice with iTunes.

Method 4. Update to iOS 10 with iTunes on computer.

For more details, please refer to this tutorial to get solutions >>

3. iOS 10.1/10.2/10.3 Problems – iOS 10 Stuck on Slide to Upgrade Screen

This is a extensively affected problem on previous iOS 9 update that iPhone stuck on Slide to Upgrade screen, and it may also happen to iOS 10 users. This often happens to users who try to update iOS 10 on their iPhone or iPad directly on the device, and it is quite annoying. A workaround is to restore your iPhone from iTunes:

Step 1. Update your iTunes to the latest version. Connect your iPhone and run iTunes.

Step 2. Click the device button.

Step 3. Select Restore Backup… and choose a recent backup file. Then click Restore.

To get more detailed steps, please refer to this guide >>

4. iOS 10.1/10.2/10.3 Problems -iPhone Stuck in Recovery Mode

iPhone or iPad stuck in recovery mode is one of the most serious circumstances when installing iOS 10 or failing to iOS 10 upgrade. When stuck in recovery mode, you will see a “connect to iTunes” logo and normally you cannot restart your iDevice.

To get out of this tough situation, you should back up your device and then try the tips below to fix this iOS 10 “stuck” problem:

Tip 1. “Force Restart” your device by holding both Power and Home buttons.

Tip 2. Recover your device using iTunes. You can connect your device to iTunes on your computer and recover in Recovery Mode.

Tip 3. Use iOS repairing software to fix this issue.

For details, read How to Fix iPhone iPad Stuck in Recovery Mode >>

5. iOS 10.1/10.2/10.3 Issues – iPhone Stuck on Apple Logo During iOS 10 Update

Your iPhone or iPad may get stuck on the Apple logo due to jailbreak, restore, or new iOS update. And some testers reported they met this “Stuck on Apple logo” problem while updating to iOS 10. If you get this problem, there are some tips you can have a try.

To fix this issue, you can try the below tips. And we also offer step-by-step tutorial to tell you how to fix “Stuck on Apple Logo” problem in iOS 10.

Tip 1. Force Restart your iPhone or iPad. Usually, this tip can make your device work again.

Tip 2. If tip 1 doesn’t work, you may need to recover your device in Recovery Mode.

Tip 3. Of course, there are some professional tools that you can use to repair your device.

Tip 4. If all of these tips can’t help you, you can contact Apple for help.

6. Failed to Activate iPhone After iOS 10.1/10.2/10.3 Update

Any time you set up a new iPhone or update a new iOS, you get the white “Hello” screen and you will need to activate the device. But sometimes, this doesn’t go smoothly as you want. If you failed to activate your iPhone after downloading iOS 10, try these methods to fix this problem.

Solution 1: Wait and Retry

There are a lot of people waiting for activation after the release of iOS 10. You can try again later to activate your iPhone/iPad/iPod.

Solution 2: Continue the Activation via iTunes

Step 1. Download the latest version of iTunes and open it > Plug in your device.

Step 2. Select your device > Then you will see the activate screen on iTunes.

Step 3. Enter your Apple ID and password > Click on Continue.

Solution 3: Release the Activation Lock in iCloud

Step 1. Turn off the power of your device.

Step 2. Go to iCloud.com > Sign in with your Apple ID.

Step 3. Click on Find iPhone > Click on All Devices > Choose the device that can’t be activated > Remove from Account.

Step 4. Turn on your device and try to activate it again.

If you want to learn more details, you can check: How to Fix Can’t Activate iPhone/iPad/iPod touch >

7. iPhone Randomly Reboot After iOS 10.1/10.2/10.3 Update

If your iPhone keeps frequently restarting and you see an Apple logo again and again before it finally boots up, there is definitely something wrong with your iPhone. And in this autumn, you may also get this problem that your iPhone or iPad keeps restarting randomly after updating to iOS 10 final version. (Of course, this issue sometimes happens while charging or connecting your device with cable).

If you get this problem, how can you fix it? Actually, you can check whether the lighting ports of your device are clean, or you can change another cable, charger and even battery to get your device work normally.

Of course, besides the above methods, there are some other simple tips you can have a try, read this tutorial:

How to Fix iPhone iPad Keeps Restarting >>

8. iOS 10.1/10.2/10.3 Bluetooth Issues

Bluetooth makes life easy and you can share files on your iDevice with your friend freely, or just connect to your Car to answer phones and play songs. However, after iOS 10 upgrade, Bluetooth can be a pain if your iPhone/iPad not working well: Bluetooth won’t connect to iPhone/Car, Bluetooth connection drops, or Bluetooth won’t turn on on iPhone or iPad.

Method 1. Check and make sure Bluetooth is turned on.

Method 2. Confirm your iDevice and Bluetooth accessory are close to each other.

Method 3. Turn off Bluetooth and restart your iPhone, iPad.

Method 4. Pair the iDevice or car you connect again: Settings > Bluetooth > Choose the device you are having issues with > Tap on the info button next to the device > Tap on Forget This Device.

Read this guide to get more solutions to fix iOS 10 Bluetooth Issues >>

9. iOS 10.1/10.2/10.3 Issues – Message/iMessage Not Working

We’ve seen a great number of iPhone or iPad users bothered by message/iMessage issues after updating to new iOS 10: iMessage not delivered, iMessage stuck on activating screen, message app keeps crashing, or iPhone/iPad not receiving or sending messages.

Method 1. Make sure you have connected to Wi-Fi or 3G/4G network.

Method 2. Turn iMessage off and then turn it on again.

Method 3. Make sure Date & Time is correct.

Method 4. Turn on Airplane mode and turn it off.

To get more info on iMessage/message issues in iOS 10, refer to this quick guide >>

10. iOS 10.1/10.2/10.3 Problems – Wi-Fi Issues on iPhone iPad

Wi-Fi problems have always been one of the most annoying new iOS update issues that plague many iPhone iPad users, and no exception for iOS 10. After upgrading to iOS 10, your iPhone iPad may stuck on some wifi problem, like: iPhone/iPad not connecting to wifi, iPhone/iPad wifi greyed out, iPhone/iPad keeps dropping wifi, iPhone/iPad Wi-Fi slow, etc.

If you find iPhone iPad Wi-Fi is not working after iOS 10 update, you can check the following solutions to fix it.

1. Potential Solutions to iPhone/iPad not connecting to Wi-Fi After iOS Update:

1) Check Wi-Fi router.

2) Ensure your iPhone/iPad’s Wi-Fi button is on, and you can see your network.

3) Input password when it is necessary.

4) Check all the cables and connections, and make sure your router is connected to the modem and it is turned on.

5) Restart Your iPhone/iPad, Router, Cable/DSL mode.

6) Reset network settings on your iPhone iPad.

To get a detailed tutorial, please visit: How to Fix: iPhone iPad Not Connecting to Wi-Fi >

2. Potential Solutions to iPhone iPad Wi-Fi Greyed out/won’t turn on After iOS 10 Upgrade:

Most Common iOS 10 Problems – Wi-Fi Issues

Image Credit: Macobserver.com

1) Upgrade your iPhone iPad to the latest iOS version

2) Reset network settings on iDevice

3) Forcibly reboot iDevice

4) Backup and restore iDevice

5) Reset your router

Read the full text, please move to Quick Fix: iPhone iPad Wi-Fi Won’t Turn on >

3. Potential fixes to iPhone iPad Keep Dropping Wi-Fi After iOS 10 Upgrade:

1) Check if this problem also happened on your other devices

2) Renew Lease

3) Forget this network

4) Reset network settings

To view the detailed tutorial, please visit this guide >

4.How to Fix: iPhone iPad Slow on Wi-Fi After iOS 10 Upgrade:

1) Find out it is a network problem or iDevice problem. In other words, check if other devices or laptops have the same problem.

2) Update iDevice to the current iOS version.

3) Reset network settings.

4) Change iOS Default DNS to Google DNS.

5) Disable Q0S, MMS, WMM on your router.

6) Changing the wireless channel between 1, 6 and 11.

7) Turn off the background Apps.

To get a step-by-step, please visit: How to Fix: iPhone iPad Slow on Wi-Fi >

5. Quick Solutions to iPhone iPad Unable to Join Wi-Fi After iOS 10 Update:

1) Check and see the Wifi button is on.

2) Turn off the router for 30 seconds, and restart it again.

3) Restart iDevice.

4) Forget your network on your iPhone or iPad, and then join again.

5) Reset network settings on iDevice.

To fix iPhone iPad unable to join the network with a full tutorial, please visit Quick Fix iPhone iPad Wi-Fi Unable to Join Wi-Fi >

11. App Issues on iPhone/iPad After iOS 10.1/10.2/10.3 Update

There are certain issues with apps on your iPhone or iPad after downloading iOS 10. Several iPhone users have been reported that app keeps crashing and some apps getting crashed at launch.If you also meet such a problem, try the following solutions.

Solution 1: Reboot Your iDevice. Hold down the Home button and wake/sleep button until the Apple logo appears.

Solution 2: Update the App to the Latest Version. Some of the apps may not run properly on new iOS 10, just go to App Store to have a check.

Solution 3. Delete the App and Reinstall. It can also delete the app cache and free up storage space.

12. iOS 10.1/10.2/10.3 App Store Problems

Some iOS users complain that there has something wrong with the App Store on iPhone/iPad after downloading iOS 10. Some reported that The “Update All” button in the App Store does not work, the App Store taking a long time to load search results or the App Store is blank.

To fix this issue, there are some basic tips:

Tip 1. You can check whether your device is connected to a stable network.

Tip 2. If the network goes well, you can restart or force restart your device, and run App Store to see whether it works normally.

Tip 3. Some caches may save the old images and texts on your App Store, and when you view your visited pages, it doesn’t refresh and shows you the latest interface or info. So you can clean these cached files to make your App Store work in normal.

Read more tips to Fix App Store Not Working on iPhone iPad iPod >>

13. iOS 10.1/10.2/10.3 Safari Issues on iPhone iPad

Safari is an innovative web browser for all Apple products. After some iPhone, iPad, and iPod touch users updated to iOS 10, some of them reported that Safari stopped working properly, such as Safari crash suddenly, Safari goes slowly, or website interface is broken, etc.

Actually this common problem is usually caused by a bad network. So you can try to change another network, or reset your Network Settings. Of course, cleaning Safari junk could be another tip to fix this Safari problem in iOS 10. And maybe a simple “Restart” works to fix this iOS issue.

If you want to get more detailed information, refer to our tutorial: How to Fix iPhone iPad Safari Not Working in iOS 10 >>

14. Battery Issues on iPhone or iPad After iOS 10.1/10.2/10.3 Update

In previous iOS 7/8/9 update as well as the iOS 10 beta release, we have heard many people complain that new iOS kills battery life on their iPhone iPad or iPod touch. It is very likely that you may meet some annoying battery issues on your iDevice after getting the latest iOS 10. If so, you can try the following methods.

Solution 1: Reboot your device. Press and hold down the Home button and wake/sleep button until the Apple logo appears.

Solution 2: Erase All Settings. Open Settings app > General > Reset > Reset All Settings to factory default.

Solution 3: Turn on Airplane Mode. You can enable Airplane Mode if you do not need to use your iPhone, iPad or iPod touch for a long time.

Solution 4: Turn off Background App Refresh. When you enable this feature, the app will work in the background and use the battery. You can go to Settings > General > Background App Refresh > Turn it off.

Solution 5: Enable Location Services When Using the App. Go to Settings app > Privacy > Location Services to set it.

We also prepare you a detailed guide: How to Solve Common Battery Issues on iOS 10 Devices >

15. iOS 10.1/10.2/10.3 Cellular Data Issues

A number of iPhone users have discovered that cellular data is not working after updating to iOS 10. Your iPhone is connected to cellular data, but it just won’t access the network, however, the Wi-Fi continues to work. Try the following solutions to help you fix it.

Solution 1: Turn Cellular Data Off and On. Go to Settings to turn off Cellular data and turn it on again after a few seconds.

Solution 2: Check Out Carrier Update. Settings app > General > About to have a check.

Solution 3: Reset Network Settings. Settings > General > Reset > Reset Network Settings.

Solution 4: Turn Airplane Mode On and Off. Open Control Center > Turn on Airplane Mode > Turn it off after 30 seconds.

Solution 5: Restart Your iDevice. Press and hold down the wake/sleep button > Drag slide to power off > Open your device.

If you want to know more cellular data issues and solutions, you can refer to this article: How to Fix Cellular Data Issues on iOS 10 >

16. Touch Screen Issues on iOS 10.1/10.2/10.3 Devices

Some iPhone users noticed that their device touch screen responds slowly and even becomes unresponsive randomly after performing iOS 10 update. There are a few possible remedies if you experience some touch screen problems on iPhone 6/6s after updating to iOS 10. Try these methods.

Solution 1: Restart Your iDevice. Press and hold down the on/off button and drag the slide to power off, and then turn on your iPhone/iPad/iPod touch after a few seconds.

Solution 2: Reset Your iDevice. If you cannot restart your device, then you can reboot your device. Hold down the on/off button and the Home button until the Apple logo appears.

Solution 3: Clean Your Screen. Have a check on your screen to see if there are some oily or liquid splits and clean the screen with a soft cloth. If you have a screen protector, you can remove it to have a try.

Solution 4: Restore Your iDevice. Restore your device via iTunes. Make sure to download and install the latest version of iTunes.

We also prepare you a detailed guide: How to Fix Touch Screen Not Working After iOS 10 Update >

17. iPhone/iPad Won’t Turn On After Upgrading to iOS 10.1/10.2/10.3

If your iPhone or iPad iPod screen is black and the device won’t turn on, it could be a variety of reasons. Sometimes hardware failures can cause that, but other times it could be just a new software update glitch. If you have just updated to new iOS 10 and now your iPhone or iPad won’t power back on, you can try to fix it with the following methods:

1. Connect iPhone iPad to a power source

2. Try a hard reset

3. Restore iDevice with iTunes

4. Force devise to Recovery Mode

5. Put iPhone iPad into DFU Mode

6. Fix iPhone iPad won’t turn on with third-party software

Get more detailed tutorial, please visit: How to Fix iPhone iPad Won’t Turn On After iOS 10 Update >

18. Touch ID Not Working on iPhone or iPad After Installing iOS 10.1/10.2/10.3

Touch ID is the fingerprint reader on the iPhone 5s and later and also works on iPad mini 3/4, iPad Air 2 and iPad Pro. Common Touch ID problems include Touch ID not working to unlock iDevice or make a purchase in App Store. If you meet any problems with Touch ID after upgrading to iOS 10, here are some quick fixes.

Step 1. Go to Settings on your iPhone or iPad.

Step 2. Tap on Touch ID & Passcode.

Step 3. Enter your Passcode or Password

Step 4. Turn off iTunes & App Store.

Step 5. Press the Home button and reboot your iPhone or iPad.

Step 6. Then go to Settings and turn on iTunes & App Store in Touch ID & Passcode.

For more useful solutions, please read this guide >>

19. How to Fix Charging Problems on iOS 10.1/10.2/10.3 Devices

We’ve heard many iPhone or iPad users reported that their device won’t recognize the USB cable and cannot be charged when plugged. Some others complained that the device charging slowly and they don’t know why. Is your iPhone or iPad broken? Probably not, here are some solutions to try before freaking out.

1. Use an Apple-matched USB cable, and don’t use any cheap low-quality cables.

2. Check and make sure your USB cables are not damaged.

3. Try hard resetting your iPhone or iPad.

4. Change a USB cable if you have one.

5. Use an iPad Charger will make it faster to charge your iPhone.

For more details, you can read this guide >>

20. Siri Issues on iOS 10.1/10.2/10.3

iOS 10 improves Siri with many new features, making it work with third-party apps, and you can call an Uber within Maps with it now. Some users have noticed that after they upgrade to a new iOS, Siri is not working, and this may also happen to the coming iOS 10 update. If your Siri not responding or working well, check solutions here.

1. Restart Siri: Settings > General > Siri > Turn off Siri > Turn Siri on again.

2. Reset Network Settings: Go to Settings app > General > Tap on Reset > Tap on Reset Network Settings > Enter your Passcode > Tap on Reset Network Settings to Confirm.

3. Enable Hey Siri: Settings > General > Siri > Tap on Allow Hey Siri.

4. Clean your iPhone/iPad Microphone and make sure it is unobstructed and not damaged.

To get more suggestions to solve Siri problems, please refer to this guide >>

21. iPhone Ringtone Not Working Problem in iOS 10.1/10.2/10.3

iPhone allows us to customize ringtones. And normally, ringtone will ring if you enable it on Settings > Sounds. However, after iOS 10 update, you may get this common problem of “iPhone ringtone not working” like other iOS users. And your iPhone may not play assigned ringtone for incoming call, or even cannot play default ringtone. Sometimes the ringtone sound is too low. So if we drop into this ringtone issue in iOS 10, how can we get out? Below are some fixes:

Method 1. Go to Settings > Sounds to adjust the volume of ringtone.

Method 2. Make sure you have “mute” button set to ring instead of silent.

Method 3. Restart your iPhone.

Method 4. Update to new iOS 10 update.

Method 5. Contact Apple.

Related Post: How to Fix “iPhone Not Working” on iPhone>>

22. iPhone Won’t Make or Receive Calls After Update

After downloading iOS 10, if you see a “Call Ended” or “Call Failed” screen when trying to dial, the first thing to do is checking if your account is in active. If this issue occurs because of new iOS update, you can try following methods:

1. Reset Network Settings.

2. Update your carrier.

3. Verify blocked phone numbers.

4. Try re-inserting the SIM card.

5. Try to restore your phone and set it up as new.

For more info, please read on this guide >

23. Fix iTunes Error 14 When Installing iOS 10.1/10.2/10.3

When you are trying to update your device to iOS 10 as well as restoring from the backup, iTunes says “The iPhone could not be restored. An unknown error occurred (14).” Read the following methods to fix it.

Solution 1: Check Your USB Cable. iTunes error 14 may happen when you have a USB connection issue.

Solution 2: Backup and Try Clean Restore. First backup your device and then perform a clean restore of iOS 9.3.5. Then have a clean restore of iOS 10. Finally, restore your device with the backup you created after installing iOS 10 successfully.

Solution 3: Update iTunes to the Latest Version. Apple has always released new version of iTunes to work with the new operating system, so go to have a check and update the iTunes to the latest version.

We also prepare you a detailed guide: How to Fix iTunes Error 14 When Installing iOS 10 >

24. iPhone/iPad Software Update Server Could Not Be Contacted

Many users reported that they received the error message just like you: The iPhone software update server could not be contacted. Here are the solutions to fix them.

Solution 1: Check Your Network Connection. Open a browser to see if it can load a webpage. You can also restart your computer to have a try.

Solution 2: Wait and Retry. There might be too many people waiting for update, just wait for a while.

Solution 3: Update Your iDevice Over the Air. Go to Settings > General > Software Update to make it.

Get more detailed tutorial, please visit: How to Fix iPhone/iPad Software Update Server Could Not Be Contacted >

Before you performing a new iOS update, don’t forget to fully backup your iPhone or iPad.