Here, as New Yorkers know all too well, the commute does not always go so well.

Dmitry Tursunov, a Russian player ranked 34th, said his car did not show up Tuesday at his hotel to take him to Queens, forcing him to find a car pool.

“We’re talking about the U.S. Open, which spends a ridiculous amount of money,” he said. “A lot of players complain about it, a lot of players have problems with transportation.”

When Open organizers surveyed the players about their experiences after previous tournaments, officials said the top complaint was always the same: transportation. Those complaints make their way to the desk of F. Skip Gilbert, a senior official with the United States Tennis Association. He is responsible for, among other things, making sure all of the players make it through the tunnels and across the bridges in time for their matches.

“It is thankless, and we know that there are going to be times, thanks to a car breaking down, or weather, or incredible traffic or something goes on, you’re going to run a minute late and you’re going to expect to get criticized,” Gilbert said. “And if you do, you smile and say, ‘Yes, we’re very sorry and we’ll try not to do it again.’ ”

He and his team manage the commutes from a small office on the stadium grounds, where nearly a dozen dispatchers pore over color-coded spreadsheets.Multilingual workers field questions and remind players of their pickup times. Radio dispatches fill the air from dawn to dusk.

Fugazy, the contractor who oversees the cars, said that when he began handling the Open transportation in 2006, his team had to travel among about 15 pickup locations. Now, they pick up athletes at more than 200 places.