Holidaymakers face uncertainty over whether they will receive their money back for bookings cancelled because of the bushfire crisis, as confusion reigns over whether refunds should be offered.

Suzanne Mulvihill, who had booked a rental property at Jervis Bay from January 3, said she had not been offered a full refund if she cancelled the booking despite the fire crisis that has devastated the NSW South Coast.

The bushfire crisis on NSW's South Coast has prompted holidaymakers to cancel or postpone bookings. Credit:Sam Mooy

Ms Mulvihill said she was told on January 2 by the real estate agency managing the holiday rental that the area was not affected by fires and "they would have to look at each individual case with the owners of the properties" to determine whether people received refunds.

She said she believed a refund should be provided if the property was inaccessible due to fire: "But they were saying that wasn't necessarily the case because at that stage you could access the property."