Reply from Nexo

We understand your frustration with the recent liquidations that took place on your account as well as on many other people’s accounts all around the world. With BTC and other assets dropping over 47% in value, naturally, many liquidations were triggered on the Nexo platform. Despite these recent events, the Nexo platform and all our services will remain fully functional.



Тhe activity of the crypto market that day has resulted in congestion of the Bitcoin and Ethereum blockchain as well as almost all other networks. In such situations, the best option is to increase the gas amount as the miners are more likely to pick up your transaction than those with a lower gas fee. Please check this article to learn more about network confirmations: https://bit.ly/2UZfV4n.



While we are fully committed to safeguarding users’ assets, clients are solely responsible for keeping track of their credit lines and making sure their loan-to-value ratio stays healthy when the market is volatile.

You can read more about liquidations in this article: https://link.medium.com/jWS4AexJf5