The family of Greater Western Sydney Giants co-captain Callan Ward were "crying all morning" ahead of Saturday afternoon's qualifying final in Sydney after Jetstar delayed their flight for two hours, and then cancelled it at the last minute.

Ward's sister, Mickayla Ward, had booked a 10.15am Jetstar flight from Melbourne to Sydney on Saturday with her mum, aunt and uncle to see the Giants play in their first final.

The morning flight was intended to give them plenty of time to check-in to their accommodation before making their way to Sydney's ANZ Stadium.

But less than two hours before their flight was due to depart, the Wards received a text message to say their flight had been delayed by two hours.