Last week almost 200 of you responded to our 2015 Letting Agency survey. Here is the first part of the results.

After SUSU named and shamed the best and worst letting agencies from their own survey, we wanted to find out a bit more about what makes students tolerate or hate their agencies.

Having decided that average rent was irrelevant, we picked three factors that make a letting agency ideal; reasonable agency fees (under £75), quick response to issues (less than three days), and not pressuring tenants to renew into a second year of their contract.

The overall average rating was a very mild 5.7 out of 10, although just 10% of you felt pressured to renew your contract.

We’ll look at the worst ranked agencies later this week, but first, here’s the ranking of the agencies that consistently fared well above the average.

Note: There were many private landlords with individual tenants who scored very highly, but we will not be including them because we’ve never heard of them.

6. Student No Fee

Average rating: 7.5

No Pressure: 100%

Fees under £75: 100%

Responds quickly: 14%

Rent a little expensive but really worth it! Whenever we needed assistance from them, they would be round within the day.

Website: studnofee.com/

5. Cryers

Average rating: 8.0

No Pressure: 100%

Fees under £75: 33%

Responds quickly: 33%

Landlord is completely amazing which means that the agency is really easy to work with We’ve had cleaners, new sofas and everything we ask for they’ve considered. 10/10.

Website: cryers.co.uk/

4. Collier Student Lets (Clive Collier)

Average rating: 8.25

No Pressure: 75%

Fees under £75: 100%

Responds quickly: 100%

Very relaxed landlord on room decor, parties, housemates leaving etc. When we had a quite serious housemate dispute he offered to step in as mediator. A very helpful man.

Website: collierstudentlets.com/

3. Portswood Student Houses (Mark Goodridge)

Average rating: 9.5

No Pressure: 100%

Fees under £75: 100%

Responds quickly: 100%

Every problem we ever had he was just a quick text away Mark is a proper lovely bloke as well as a decent landlord, he’s never shirked a problem and is always friendly.

Website: portswoodstudenthouses.co.uk/

2. House Academy

Average rating: 9.6

No Pressure: 100%

Fees under £75: 100%

Responds quickly: 100%

Brilliant – can’t fault them! Couldnt recommended the House Academy more. Newly refurbished property and quick response to any issues.

Website: thehouseacademy.co.uk/

1. UniPads (Bob Church)

Average rating: 10

No Pressure: 100%

Fees under £75: 100%

Responds quickly: 100%

Always responds to any problems and fixes them the next working day. Also a lovely guy. He’s ace and deserves all the praise he gets. Thank you Bob!

Website: uni-pads.co.uk/

Thanks to everyone who took part in our survey. Let us know in the comments if you disagree with this ranking, and check back next week for the list of Southampton’s worst letting agencies!

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