Quality Team Communication

(Sponsored post courtesy of Hubgets)

Successful team communication and collaboration are as vital to project and overall business success as the quality of products and services an organization develops. We rely on a host of business tools to ensure appropriate customer interactions, sound product manufacturing, and smooth back-end operations. However, the interpersonal relationships and communication between teammates are sometimes overlooked or taken for granted to be self-sustaining and sufficiently fortified.

The Roots of Miscommunication

Humans are the most complex systems in any organization. Each individual with their own set of tools and goals, combined into a team which, theoretically, works towards reaching the same objectives. The difficulties of nonverbal communication, misaligned perceptions, and lack of ownership are often intensified because of multi-channel communication tools forcing a pick-and-choose approach to information gathering. This disconnected form of interaction expects individuals to piece together bytes of specific information into one comprehensive message, wasting valuable time, and often resulting in misperception.

How Miscommunication Obstructs Business Goals

The results of this miscommunication are time delays, inefficient service delivery, and inadequate project outcomes. Employees who don’t understand their roles are bound to perform poorly, leading to delayed project deliveries and finally company losses in the form of customers and profits. Complications or drawn-out communications also result in slow performance, delaying sales and service processes, and so hindering company performance and growth. Finally, poor or ineffectual communication triggers employee frustration, and as studies show time and again, an unhappy workforce leads to a failing business.

Building Good Team Communication

But it’s not all doom and gloom. Miscommunication is easily avoided, and implementing the right tools and processes means not merely the avoidance of misperception but enhancement of quality communication. Implementing one inclusive communication tool, tailored to team operations, ensures teammates are connected and engaged, well-informed, and intimately involved both in business processes and with customers. It’s imperative that the solution implemented for internal and external communication runs as an aggregator of company information, ensuring access to such data by the entire team. Business process information can be automatically stored and easily tracked to avoid dissemination or complete loss.

Employing one of today’s better communication tools means more than placing voice, video and chat solutions at the hands of teams. Hubgets, the app designed to foster a collaborative culture within organizations, extracts, centralizes and makes accessible the information exchanged by employees both individually and at company level through voice, video, one-on-one or group chat, and file transfer. By keeping team communication transparent, the app automatically creates a nucleus of company knowledge which empowers team members to make informed decisions and act fast. For example, employees no longer need to rely on ‘informative’ meetings, which are often both repetitive and time-consuming because they have access to group chats that collect and preserve project and tasks contributions for swift communication and future reference. Pertinent meetings can be more focused, less time consuming, and results driven, thanks to collaboration shortcuts that adequately inform and prepare employees.

Hubgets, a provider of one such solution, ensures instant team and customer connection through voice, video and chat, simplifying collaboration and eradicating miscommunication for enhanced business operation and improved customer satisfaction.

By Jennifer Klostermann