It is good that Mr Bernard C. G. Law reminded us of the importance of using English as our official working language (Important to speak English at public service offices; Aug 21).

Oftentimes, I have much difficulty communicating with public service providers who have the notion that most Chinese like me can speak or understand Mandarin.

Whenever I visit government agencies such as a polyclinic, the Housing Board or Central Provident Fund Board, I have to respond in English when their front-line staff greet me in Mandarin, which I am unable to converse in.

As we live in a global and cosmopolitan society, it is vital for us to see English as a lingua franca not only when dealing with fellow Singaporeans, but also with foreigners and tourists.

Singapore is a preferred location for big-time investments and the many multinational companies here need English-speaking staff to operate at an international level.

Our public service providers are known for their efficiency and although friendliness can be expressed through some actions, a little conversation can also make a difference.

Singapore is a preferred location for big-time investments and the many multinational companies here need English-speaking staff to operate at an international level.

Given that Singapore is a multi-ethnic society, English is a language that can be used to unite Singaporeans.

Jeffrey Law Lee Beng