The Whole Shebang Super Concert Action Packages FAQs

Q: What time does the pre-show event start?

A: The pre-show event start time varies with each venue but it will generally start around 3PM. More specific details with exact timing will be provided in the informational email that is sent out about one week prior to the event.

Q: Do the Whole Shebang Super Concert Action Packages have a minimum age?

A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.

Please note: Any Super Dynamite Action Goer that selects wine as their shipped gift must be 21+

Q: Can I choose my ticket type during the purchase process?

A: Yes! You can narrow down your search depending on what is still available. The seating may vary by venue, but you will be able to view your ticket type prior to completing the purchase.

Q: What does “General Admission ticket” mean?

A: General Admission tickets provide access to the standing room area. If your package includes a standing General Admission ticket, you will NOT receive access to reserved seating areas. If your package includes a Premium Reserved ticket, you will NOT receive access the standing General Admission area. Please note that unless one of these options is sold out/unavailable for your show, you will have the option to choose one of these options during the purchase process.

Q: Can I acquire Accessible Seating as part of a package?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will walk you through any available options.

Q: Where will I receive my ticket and the Whole Shebang Super Concert Action Package credentials?

A: During the purchase process, you will have the option to select your ticket delivery method. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please swing by the venue box office to receive your tickets. We will have a separate check-in for you on the day of the show which is where you will pick up your experience credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for check-in. Please bring valid photo identification, and stay tuned for that email!

Q: Is parking included?

A: Parking is not included in the packages. Please refer to the venue for more details regarding parking.

Q: If I’m unable to make it to VIP check-in, how can I receive my merchandise?

A: Each Super Dynamite Action Goers Level package includes 1 shipped item. All other merchandise, however, must be redeemed on site at our VIP check-in. We are unable to ship out any merchandise post-event

Q: Is there a secure space that I can leave my merchandise during the event?

A: Once you check-in and receive all merchandise included in the package, you should have the opportunity to bring items back to your car before having your ticket scanned and entering the venue. However, the crowd-free merchandise shopping experience will take place inside the venue after your ticket is scanned. Therefore, anything purchased at that time will need to be kept with you during the show.

Q: Can I bring a camera to the pre-show event?

A: Totally! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.

Q: Will the band members be signing autographs?

A: All packages include a limited-edition tour poster, signed by the band! The poster will be signed in advance and we cannot guarantee additional autographs.

Q: What is a concert host?

A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during experience.

Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?

A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will need to distribute accordingly. We advise everyone enter the concert all at once.

Q: I purchased packages for my family, but I will not be in attendance. How can they use the package on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Can I use these packages for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!