Checking your Image Quality

When you upload your photos through our online image uploader, the built-in photo processor utilizes a quality score check mechanism which compares the resolution of your digital photo and chosen print size. If the image resolution is low, a notification will immediately appear. In such cases we highly recommend that you choose a smaller print size.

When an a smaller size is chosen and the “low resolution” notification disappears, our system considers your image to be of adequate quality for the chosen print size. In the event that we do receive an image that does not meet our high quality standards, our customer care team will contact you to get obtain a higher resolution copy or alternative image prior to proceeding to production.

If you have any questions or require assistance, please contact us.

What is the maximum file size I should upload?

You can upload files up to 512 MB. Yes that’s huge! Basically, even if each of your photos were 120 megapixels you still would have lots of space per upload. Before uploading verifying that you are indeed uploading a JPEG as your transfer time will be shortened greatly. If you are transferring a large TIFF file, please be aware that transfer times are dependent on your internet connection speed, so it could a little while to complete uploading.

If you have encounter difficulties uploading your photos, please contact us for assistance.

Aspect Ratios and how it affects your photo cropping

When we look at photograph’s aspect ratio, we are comparing the width value to the height. So if we were measuring a 4 x 6 image, the aspect ratio would be 3:2 because longest side is 1.5 times as long as the short side.

Now let’s say you wanted this printed in an 8 x 10 format. This could be done but the photo would have to be cropped because there is an aspect ratio mismatch. Remember a 4 x6 has a ratio of 3:2 and an 8 x 10 has 5:4. To avoid any form of cropping you would have to change the print size to an 8 x 12 which has the same aspect ratio if 3:2.