Xbox One September Update Beta Causes Metro Redux to Crash: Microsoft Issues Workaround

Giuseppe Nelva August 28, 2014 12:51 PM EST

If you got the disc version of Metro Redux for Xbox One and you’re also a member of the console’s update preview program, you may be in for some problems, as the September update can cause the game to crash or hang.

Luckily you’ll still be able to play your game, as Microsoft quickly issued a new patch, but it still requires you to follow a specific procedure to make things work, as announced in the private update forums:

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UPDATE: Tonight’s console release (xb_rel_1409.140826-2037) contains an initial fix for the issue with Metro Redux hanging or crashing for Preview members that have installed the game from disc. There is still a workaround needed until a subsequent fix is made available. Please see below for the workarounds.

IMPORTANT: Please ensure that you accept the initial game update prompt at the start of installation, and do not install while offline.

Scenario 1 (If the game is already installed):

Ensure the console is connected to Xbox Live throughout this process. Do not install while offline.

Install the latest system update (xb_rel_1409.140826-2037).

Remove the game disc.

Uninstall the game.

Insert the game disc.

When prompted to update, accept the update and allow the game to finish installing.

Scenario 2 (If the game is not yet installed):

Ensure the console is connected to Xbox Live throughout this process. Do not install while offline.

Install the latest system update (xb_rel_1409.140826-2037).

Insert the game disc.

When prompted to update, accept the update and allow the game to finish installing.

As usual, the update preview is a beta program, and by taking part in it you pretty much take in account that this kind of problems can happen. We have to give props to Microsoft for taking care of the issue this quickly, while we wait for a final fix.