KFC is making some major changes after losing customers' trust.

With a new "Re-Colonelization" program, employees are being retrained on how to correctly prepare KFC chicken.

"Customers were saying, 'Your food doesn't taste the same,'" Jason Marker, KFC's US president, said on Monday in a press event. "We're not making the food the same way the Colonel had, and we're not making food in what he described as 'the hard way.' Today marks the end of that."

At the event, KFC head chef Bob Das and comedian Rachel Dratch — continuing KFC's commitment to employing former "Saturday Night Live" cast members — gave a step-by-step look at how KFC chicken is made.