Two years ago, we started working on Cool Cousin with child-like innocence and naive notions that the world needs something like this. We needed something like CC. For the longest time we lived off of positive feedback. Every time someone used the app and loved it — we felt rich! The more we grew and deepened our commitment, as in all relationships, we started seeing problems and all the things we’d have to learn to live with, or reject. The first time someone asked to become a Cousin, we made sure they felt like a king! Why? Because our Cousins are our highest priority. But now we’re growing, and growing, (and growing) and all of a sudden we’re backlogged with Cousin requests. So we hired more people but it’s not enough to treat everyone like a king.

Read the full article here: https://blog.coolcousin.com/our-vision-for-cool-cousin/