Check-in Information

Our friendly airport staff are always happy to help you check-in for your flight, issue your boarding pass and check-in your baggage. But why wait in a queue? Checking-in online is fast and efficient and gives you more time to do the things you want to do – whether that’s browse through duty-free or just arrive at the airport a little later.

You can also use the self-service kiosks in the check-in area, allowing you to bypass the check-in counters and take any baggage straight to the drop-off counter. Tap, tap, tap, and you’re good to go.

We walk you through the online check-in process below.

Do note that our self-service check-in facilities (online, mobile and kiosk) is not available for travel from Johannesburg to Sao Paulo. If you are departing from Dar es Salaam, please proceed to the check in counters for boarding pass issuance as the printing of online or mobile boarding passes are not available.

Passengers travelling on Mango operated flights are advised to check in at the Mango check-in counters.

On some services we have arrangements with other carriers known as Codeshare Carriers. This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (SA) is indicated as the carrier, another carrier may operate the aircraft. In such cases the operating carrier’s regulations and baggage rules will apply. If you did not make use of self-service methods please proceed to the operating carriers check in desks to obtain a boarding pass and check your baggage.