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SIZING

How do I choose the correct sized leather jacket?

Please see our size guide here

The size guide lists the Actual Leather Jacket measurements.

Your chest measurement needs to be 2 – 4 inches/5 - 10 cm smaller to fit you.

2 inches/5 cm for a vintage slim fit. (you will only be able to wear a shirt/t-shirt under)

4 inches /10 cm for a fitted look.

Example: Your chest measures 40 inches.

Drop down menu:

Size: M (actual 42) this would be a vintage slim fit.

Size: L (actual 44) this would be fitted.

You can also measure a jacket that you really love the fit of and compare those measurements with our size guide.

Button/Zip your leather jacket, lay it flat and take the following measurements:

Chest - measure from under the armpit at the seam, across the chest to the other seam x 2.

Sleeve - measure from the Top Shoulder seam to the cuff.

Shoulder - from the back of the jacket, measure from shoulder seam to shoulder seam.

When you place an order with us, we will send you an email to confirm your measurements, to help ensure you receive the correct size.

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ORDERING

How do I place an order for a womens or mens leather jacket if I am in the USA, Canada or South America?

No matter what country you are in, you will be able to purchase leather jackets from Soulrevolver.com. We ship our leather jackets world wide.

I have tried to place an order for a Soul Revolver leather jacket, but was unsuccessful, why?

Please ensure you are completing ALL fields that are required, including where you found us. You also need to agree to our Terms and Conditions.

I am trying to place an order, but the checkout page just keeps refreshing. Is something wrong?

Please contact your bank or credit card company. They may be blocking the transaction. You will need to let them know you are attempting the purchase, then place a new order.

I placed an order but havent received it yet, Can I change the size or color I ordered?

Unfortunately, no we begin making your jacket straight away, so no changes can be made once the order has been processed.

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PAYMENT METHODS

I would like to order a leather jacket. What payment methods are available?

We currently accept credit/debit cards and paypal.

I would like to use PayPal to checkout but I do not have a PayPal account.

It is not necessary to have a paypal account.

NOTE: PayPal orders that have a different address, name or email address than what you list on your order, may be delayed. You will receive an email asking for further information.

Do you accept checks?

No

Do you accept bank transfers?

No

Can I make payments over time?

No

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ORDER STATUS

I placed an order for a vintage mens leather jacket one week ago, and haven’t received my jacket yet, or any order updates, why?

All Soul Revolver womens & mens leather jackets are crafted at the time you place your order. It takes up to 14 business days for your leather jacket order to be made and delivered to you. During this time period you will receive no updates.

Please read more regarding delivery here

I received an email from you that says Response Required. What does this mean?

This means some information on your order is missing (such as size) or we require more information from you before your order can be processed.

We would like to confirm your measurements prior to making your leather jacket. You will receive an email asking for your height, chest and waist measurement before your order will be processed.

I received the email that says Response Required, but did not receive an email asking for more information, why?

Please check your junk/spam folder.

You may have used PayPal to checkout. You would need to check the email associated with your paypal account.

I placed an order but it was cancelled. Why?

We did not receive payment for your order. You would need to place your order again.

My order status is Processed. What does this mean?

This means your order has went through successfully and payment was received. Your vintage leather jacket order has been sent to our shop to be made for you. Please see delivery information here

I received an email saying there is a fraud review on my order. What does this mean and how can I resolve it?

You will need to simply reply directly to the email that was sent to you, with the corrected information needed. Please do not telephone as we need the information from you in writing.

NOTE: We take fraud reviews very seriously. This is in no way meant to offend anyone or imply that you are making a fraudulent order. We are simply trying to protect our customers by double checking any incorrect information. Thank you for your understanding in this matter.

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DELIVERY

I placed an order a week ago and haven’t received my leather jacket or any further information, why?

It takes around 14 business days or so to have your leather jacket made and delivered to you from the date we receive your measurements which we will contact you for after you have placed your order. Please understand that crafting you a beautiful Italian leather jacket is not to be rushed. Our shop will be busy making you an excellent jacket which will last you many years. If on rare occasions we are waiting on leather from the tannery, we will contact you to let you know. Please see more information regarding delivery here

Outlet orders are jackets that are already made and ready to ship. They do not take the full 14 business days to receive, however, they can take up to one week for delivery. If you require further information regarding an outlet order please email. This email address is being protected from spambots. You need JavaScript enabled to view it.

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SHIPPING COSTS

How much does it cost to ship a Soul Revolver leather jacket to my country?

Delivery of our leather jackets is £10 within the UK. £23 to Europe and £30.00 the rest of the world.

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SHIPPING

I need my leather jacket order before 14 business days, do you offer expedited shipping?

No. As our leather jackets are made at the time you place your order, it takes up to 14 business days to have your jacket made and delivered to you from the date your order was processed.

Will you ship to an APO or PO Box address?

Unfortunately no, FedEx requires a signature upon delivery to you. You will need to list a physical address where someone will be home to sign for your delivery.

Can I ship to an address other than my billing address?

Yes, we can ship to a different address, within the same country, however, this can cause a fraud review on your order. You may receive an email requesting more information. See Questions regarding Fraud Review here.

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TRACKING INFORMATION

I placed an order for a leather jacket. How do I track it?

Once your order is scheduled to ship, you will receive an email with your tracking information.

It takes up to 14 business days from the date your order was processed for your leather jacket to be made and delivered to you.

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EXCHANGES

I ordered the wrong size leather jacket and need an exchange, how do I do that?

We try to keep exchanges to a minimum by asking for your measurements, prior to making your leather jacket.

Please see our exchange information here

Will it take 14 business days for my exchange jacket to be delivered?

Yes, it takes up to 14 business days for your leather jacket to be made and delivered to you.

I returned my jacket for an exchange, but have not heard back from you yet. Why?

Please allow a couple of days once your return has been received to update into our system.

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REFUNDS

I Received my leather jacket order and am not happy with it. Can I get a refund?

Yes, we accept returns for refunds. Please read more information regarding our refund policy here

We would like to know why you are requesting a refund, it helps us to improve our leather jackets and service.

You received my return on Monday and I haven’t received an email or my refund from you yet, why?

Please allow a couple of days once your return has been received to update into our system.

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LEATHER

What type of leather are Soul Revolver jackets made with?

We use Italian nappa leather which we have found is perfect for our leather jacket styles. It has been made to the perfect thickness of 0.7mm in Black, Antique Brown and Red. It not too thin like regular fashion nappa or calfskin nor too thick and uncomfortable. It is just right for our slim fitting styles and extremely durable.

This is the highest quality nappa you will find, and we don't feel it's right to charge you a small fortune for it. Even though our leather jackets are Italian, we try our best to keep our prices as reasonable as possible. You will not sacrifice quality for price.

Soul Revolver leather jackets will fit you like a glove with the true look of authentic vintage jackets.

How do I look after my leather jacket?

When you aren't wearing your leather jacket, please make sure you hang your jacket using a wide padded hanger. A thin hanger may misshape the jacket. Do not store your jacket in a plastic bag or container as it needs to breathe.

If your leather jacket gets wet then do not use a heat source directly on your jacket, like a radiator or hair dryer. Wipe it with a smooth cloth or sponger and let it dry naturally at room temperature.

If you feel you jacket needs a clean, please seek the advice of a professional leather dry cleaner.

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COLOURS

What colours do Soul Revolver leather jackets come in?

Soul Revolver leather jackets are available in the following colours: Black, Brown, Cream, Vintage Grey, and Red (as seen on the Fight Club jacket).

Biker jackets are only available in 1.2mm black leather.

The colour choice depends on the style and is indicated on each product page.

The leather jacket I’m interested in only comes in black. Can I have it made in a different color?

Although Soul Revolver leather jackets are made as pictured, please send an emails to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will see if your request is possible.

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CUSTOM ORDERS

We no longer offer a custom service.

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OUTLET ORDERS

I have a question regarding a womens or mens leather jacket on your outlet?

Please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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EMAILS

I have sent an email inquiry but did not receive a response. Why?

If you are emailing regarding an order, please include your order number and/or last name. As we are unable to look up your order information without it.

We do our best to answer all email inquiries within 24 hours of receiving.

We are closed on weekends and holidays, if you sent an email during the weekend, your email will be answered the following business day.

Please make sure your spam filter allows emails from This email address is being protected from spambots. You need JavaScript enabled to view it.

Also check your spam/junk mail folder.

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FURTHER QUESTIONS

I have read your FAQ page and still have further questions.

If you have an order number, please include it in the subject line of your email.

Order status inquiry: email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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