All my items are shipped by post. The preparation time of your order is 3-5 days



Packaging:

Ships neatly wrapped, ready to give away.



Be sure to enter your correct shipping address for purchases. In the event that Etsy and PayPal show two different addresses, your package will be sent to the Etsy address.



The usual transit time is:



Spain: 2 or 3 business days



Europe: Approximate shipping is 6-10 business days once your package has been shipped.



INTERNATIONAL ORDERS: The approximate shipping time for international shipping is 10-21 business days to the United States.

15 to 25 days for Canada and Australia.

From 15 to 30 days for the rest of the world.

There may be possible delays at customs. I have no control over shipping speeds once I have shipped your package within my established production time.



Remember that I am not responsible for delays in the postal service that may sometimes occur.



IMPORTANT - COVID 19 During these days and due to the global situation, shipping delays are being registered.

I do my best to ship as quickly as possible but please be patient and contact me with any questions.



EXPRESS SERVICE



Please contact me if you prefer a DHL express shipping. I will indicate to him the cost of shipping and delivery.

PLEASE, PROVIDE US A TELEPHONE NUMBER OTHERWISE WE CAN´T SEND IT.



Courier service for european orders (delivery time: 24 to 48 hs)

US and Canada 2-3 days

and for rest of the world (delivery times: 4 to 5 working days depending on zip code).





CUSTOMS &/OR DUTY &/OR TARIFF FEES International orders may incur customs charges implemented by local governments. These fees are the responsibility of the buyer.





RETURNED MAIL

If a package is returned for the following reasons:

1) The address provided to us via Etsy by the buyer was not correct.

2) If the package once attempted to be delivered is unclaimed.



In these cases we do not offer a refund.

Once postal services sends it back to us we will contact the buyer for the correct address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.





Refunds and Exchanges

If you are not satisfied with your purchase, please convo me or send me an email as soon as possible and I will do everything I can.

If the item is returned in its original condition, the purchase price will be refunded (excluding shipping costs).

Please note that items that have been used and not in their original condition may not be returned.



-NO exchanges or refunds on “custom orders or personalized items"



-Customers are responsible for all shipping costs in the event of an exchange or refund.



Your feedback is very important to me and is permanent. If your shopping experience was not up to your expectations, please give me the opportunity to correct it before leaving negative or neutral feedback.

Additional Policies and FAQs

I am very happy to work with you in creating any custom options you may desire. Lets work together to create your own vision.