Microsoft Dynamics CRM 2016 is here! With each subsequent upgrade, Microsoft continues to improve the customer engagement process for Dynamics CRM users. Let us take a look at the most prominent features of the updated Dynamics CRM that helps organizations deliver unique and personalized customer experiences.

The CRM for Outlook App

An interesting addition, a new application will help users of Dynamics CRM Online users to see information and track emails anywhere Outlook is used. For the very first time, support is extended to Outlook for Mac, Outlook Web Access as well as Outlook 2016, Outlook Web Access on Edge, Firefox and IE 11 on PC.

Generate Documents with a Single Click

Dynamics'16 makes it possible to create official documents such as contracts, sales orders and agreements with just a click using pre-defined Word & Excel templates. In the previous versions of this CRM, users had to go through a wizard driven process or make use of developer expertise to make such documents. This release includes a simple editor that lets users make templates based on individual records with one click.

OneDrive for Business

There's a brand new integration option that connects Dynamics CRM and OneDrive for Business. So, users can access documents in CRM which are stored in Office 365, SharePoint, OneNote or even OneDrive for Business.

Excel Integration

A very useful feature for enterprise users, the previous edition of Microsoft Dynamics included a number of updates around its integration with Excel. This is taken a step forward in 2016 with the launch of Excel templates. Most CRM users like to work with their customer data in Excel. With the new templates, data can be transferred to spreadsheets with a familiar design. The Excel templates may be created for any entity. With CRM customization, the templates can be used to measure case metrics, sales forecasting and lead management. Any changes made can be loaded back to Dynamics CRM 2016 and there exists support for the Excel templates with the CRM for mobile and tablet applications.

CRM & Delve Integration

For those unfamiliar with Delve, it is a new Office tool that helps users look for and discover documents in an organization that uses machine learning to develop contextual views of documents that are relevant to specific users.

Bulk Upload of Data

A cool feature, the CRM Online Bulk Loader lets you import or export large sets of data to be uploaded to a staging area where preliminary data edits can be made. This diminishes the need for CRM administrators to depend on 3rd party solutions to migrate data to Dynamics CRM Online.

Thus, with all these improvements, Microsoft has further streamlined sales, services and marketing activities for organizations. While the list above isn't comprehensive, it is obvious that Microsoft is transforming the way companies think about business productivity.

What other features do you like Microsoft Dynamics 2016? Tell us about them in the comments below.