Company: Gogo Business Aviation

Gogo Business Aviation Posted: 02-26-2020

02-26-2020 Broomfield, Colorado - CO United States

The Gogo Business Aviation Salesforce Business Analyst will carry out the analysis and design of the Business Systems domain focusing on our CRM solution, Salesforce. Working within the Systems Analysis & Engineering team, the aspiring candidate will develop and maintain a thorough understanding of the needs of the various stakeholder groups throughout the organization from a business perspective and how they translate into technical objectives. Efforts include defining, documenting and communicating business requirements to support the implementation of features and products.

This is an extremely exciting time at Gogo, where our newest products are enabling us to provide real-time world class support and customization unlike anything else in business aviation. This role is an integral part of taking our foundational work to the next level and using our data-rich ground systems to continually push the limits of what is possible in aviation – both on the ground and in the air.



How will you make a difference?

Ensure that software development teams are equipped for the successful delivery of iterative goals by providing clear, refined requirements, process flows and acceptance criteria in a timely manner

Work with the Product Management team to understand market opportunities and ensure that the business value and goal of each feature is maintained during implementation to help drive focused decision making and design

Critically evaluate information gathered from multiple sources, reconcile conflicting information, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying needs

Improve Gogo’s cost structure by using data, stakeholder interviews & past experiences to identify areas of opportunity in the way we do business in order to save time, labor costs and/or infrastructure costs

Collaborate with system analysts, engineers & architects and subject matter experts to establish the functional/technical vision and analyze tradeoffs between usability and performance needs

Use the company strategy to judge the relative priority of - and to anticipate - infrastructure versus new feature development, as well as working with stakeholders to get early buy-in and build a common vision

Act as a liaison and interpreter between business units, technology teams and support teams

Develop a thorough understanding of the business processes, technical designs and specifications in a fast-paced and dynamic environment

Participate in cross-functional release planning events and keep a pulse on changes across various teams to ensure the successful delivery of end-to-end solutions

Gather, create and document current and future business process flows

Provide support to Salesforce users in sales and service teams, and act as a point of contact for customer support

Qualifications

Bachelor’s degree in Computer Science , Finance , Business , or Technical field

, , , or field 3+ years of proven experience in business process design and requirements management related to integrated software systems

Required Experience, Skills and Talents

Experience configuring various Salesforce modules including but not limited to case management , campaign management , workflows , profiles , roles , sharing rules and reports

including but not limited to , , , , , and Proficiency with MS Office suite of products, including Visio, Word, Excel and Power Point

Demonstrated knowledge of relational database concepts and data migration projects

Systematic understanding of integrated back office systems, including subscription-based accounting practices

Ability to simplify complex processes or ideas and effectively communicate a current or future function

Creative thinker with an outgoing personality and strong initiative

Desirable Experience, Skills and Talents

Salesforce Administration Certifications

Experience in the technology industry using an Agile delivery methodology

Experience and/or interest in the telecommunications or aviation industry

Gogo is the inflight internet company. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that’s just the beginning. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.