Posted 17 September 2014 - 09:03 AM

General & Purchases

The Mechs will be provided in stages as the content is made available in the game.

The Vulture will be delivered starting September 23rd, 2014.



The Ice Ferret will be delivered starting November 4th, 2014.



The Mist Lynx will be delivered starting November 18th, 2014.



The Hellbringer will be delivered starting December 2nd, 2014.



The Gargoyle will be delivered starting December 16th, 2014.

Please note that some payment providers, such as PayPal chequing options, take several business days to process before those providers complete the transaction with us. We have no way to speed up this process from our end and kindly ask that you double check any processing times related to your method of purchase.

Vulture - December 16th for MC and January 20th for C-bills



Myst Lynx - Jan 6th for MC and Feb 3rd for C-bills



Ice Ferret - Jan 20th for MC and Feb 17th for C-bills



Hellbringer - Feb 3rd for MC and March 3rd for C-bills



Gargoyle - Feb 17th for MC and March 17th for C-bills

Several payment options are still being freshly contracted out to PGI. We hope to make them available again as soon as possible.

Q: I just purchased, where is my Mad Dog?

Q: Will the Polygon pattern and other Social Reward be available for all of my Mechs?

Purchases made before September 30th midnight UTC will receive the 1st Monthly reward on October 1st (Polygon camo delivery date is Dec 16th)



Purchases made from October 1st to October 31st midnight UTC will receive the 2nd Monthly reward the on November 1st



Purchases made from November 1st to November 30th midnight UTC will receive the 3rd Monthly reward the on December 1st



Purchases made from December 1st to December 15th midnight UTC will receive the 4th Monthly reward the on December 16th

Q: Will I be able to select which Clan Specific content I want to receive?

A: Yes, you will have a choice between Smoke Jaguar, Jade Falcon, Ghost Bear and Wolf faction decoratives.

Q: Are there any Gold Khan variants of the Wave Two Mechs?

This thread answers some frequently asked questions for Clan Wave 2 Purchasers. This post was last updated September 17, 2014 and will continue to be expanded as we receive community questions.A:All other content will be delivered by December 16th, 2014.A: As with our previous offerings, the Collections are meant to be higher-value options to receive a large number of Mechs slightly ahead of the curve as well; as receive a number of value-added goodies like Premium Time subscriptions and decorative items.A: No, you've still got time to purchase!A: Please contact support@mwomercs.com and our CSRs will be happy to help you out.A: Yes, you may upgrade your Wave 2 Collection at any point for the duration of the sale.No. Upgrading your Pack tier will only provide you specifically with the additional items featured in that newly acquired Pack; as the price is adjusted to compensate for your existing tier, duplicate content is not provided.A: Yes, you may upgrade your Clan Collection at any point for the duration of the sale.A: The Web Devs hope to have this available ASAP.A: Not at this time. Stay tuned.A: The Prime Variant of each Clan Collection Mech gives a 30% C-Bill Boost. Standard Variants do not have this boost. The Prime Variant also comes with a unique paint pattern that cannot be changed, nor can it be acquired for other Mechs.A: Yes, but only once they become available later for MC/CBill PurchaseA: Yes, these will be made available before the end of September.A: No, this Mech will only otherwise be available for MC on December 16th and CBills on January 20th.A: Yes, options for this will be made available before the end of September.A: Yes, options for this will be made available before the end of September.A: Each Clan Collection comes with all the MechBays required in order to house your newly purchased Mechs.A: Clan Collection Prime Invasion Variants are locked to their MechBay and can't be sold. Standard Variants may be sold normally, freeing their MechBay for use with another Mech.A: We currently accept most major payment options through our current payment system, and several less common options are also being re-enabled in our systems. Availability varies by country. Please contact Support if you have a specific payment question.A;A: Yes, except where prohibited by law.A: For those who do not buy a Clan Collection, the Standard Variants release schedule will be announced in the coming months.A: Hardpoints and other Mech details can be found towards the bottom of the Wave 2 page A: Only that we will try to provide as fair an experience for all players, Clans and IS alike. This may mean "nerfing" or "buffing" some weapons or adding quirks to the Mechs later.A: Prime Invasion variants of Clan Collection Mechs will receive a unique pattern and geometry, similar to how our Project Phoenix Prime variants received a unique Phoenix pattern and geometry.A: Yes, all collections-related Premium Time will be added to your banked Premium Time. Any previously banked Premium Time will be combined with the new Premium Time; a button in the client allows the one-time activation of all your banked Premium Time.A: Yes, if you're currently enjoying activated Premium Time, you will still have the option of starting your banked Premium Time after your current time has expired.A: The Mad Dog reward will be available on September 23rd onwards. It is available to those who order both the Masakari package from the first Clan Collection and the Man-o-War package from the Wave 2 Collection. Injections will occur once on each business day at 4PM PDT / 7PM EDT / 11PM UTC.A: The Polygon pattern will only be provided to you for the Clan Wave 2 Mechs if you purchase in the first month. The Polygon pattern is available for sale for all other Mechs.A: Only on Wave 2 purchases. Original Clan Collection pre-order bonuses have already expired. Don't miss this opportunity to get these great value-added bonuses!A: No, though there are many Gold variants still available from the first wave!A: Since each Gold Mech includes a Masakari Collection, which can normally only be provided once per account, we offer any multiple Gold holders the ability to gift the Masakari package to a friend who doesn't have one. (If they possess a lesser tier, it will be upgraded and the difference in value provided in MC to them.) If this is the case for you, please send us a support request letting us know who you would like to gift your additional package to.A: This is likely an error due to the 2-step verification process you may have in place on your Paypal account. If you access your account and temporarily disable the verification, you should be able to process the Paypal purchase. Just be sure that you remember to restore the 2-step verification you had in place after you complete and confirm the purchase.