The Consumerist's Meghann Marco sez, "Reader Sam ordered a hard drive from Best Buy. What he got was a box of bathroom tiles." Best Buy won't give him a refund, saying that he needs to take it up with the manufacturer.



I got into my car, raced back to Best Buy and voiced my complaint. The employee and assistant manager were more than willing to help, saying that it happens. So they set up the return and I repurchased the drive and while I was checking the contents to ensure it was a hard drive this time, the store manager came up, took the box from me and said to take it up with the manufacturer.