Frontier Sues Charter For Ads Mocking Transition Troubles After Frontier bungled its acquisition of millions of Verizon DSL and FiOS customers in Texas, Florida and California, the telco has now filed a lawsuit against Charter Communications for taking advantage of the company's incompetence. The Hartford Business Journal notes that Frontier filed suit against Charter back in June for "misleading" ads that, among other things, state that customers are being "ripped off by Frontier."

"Unlike Frontier, our helpful agents will answer your call," one of the ads claimed. Charter certainly wasn't alone in taking advantage of Frontier's inability to transition customers smoothly. Many customers in the three-state acquisition area went without broadband, phone or voice service for weeks -- and often had no other choice but to switch to a competing cable company. For good measure, Charter has filed a countersuit, accusing the telco of false advertising in violation of the federal Lanham Act and Connecticut's Unfair Trade Practices Act. "Charter's recent ad campaign is false and misleading and does not accurately portray the competitive, high-quality products and services that we provide our customers," Frontier says of its new suit. "We owe it to our customers, employees, and shareholders to defend ourselves against false attacks such as this and to ensure that our products and services are honestly and fairly represented at all times by all parties." In addition to damages and legal cost reimbursement, each company has asked the judge for preliminary and permanent injunctions. Granted Charter's ads wouldn't exist in the first place if Frontier hadn't bungled the transition of millions of customers badly enough to become a nationwide punchline. Granted Charter's ads wouldn't exist in the first place if Frontier hadn't bungled the transition of millions of customers badly enough to become a nationwide punchline.







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Most recommended from 24 comments



TIGERON

join:2008-03-11

Boston, MA 7 recommendations TIGERON Member Thanks for the laughter Karl Until the transition headaches are smoothed over, Frontier will have to deal with all the shit that has come with the acquisitions.

Darknessfall

Premium Member

join:2012-08-17 Cisco DPC3008

Asus RT-N66

4 edits 4 recommendations Darknessfall Premium Member Some More Points Mentioned



It also seemed like one other source mentioned that they were also suing because Charter mentioned that Frontier didn't offer free HD channels, while Charter did, while in those FiOS markets, Frontier says that HD channels are included in the service(anyone know if that's true?).



Charter has also been a little harsh against DirecTV/AT&T lately, this video is one of the examples:

It seemed like based on the articles I read, Frontier was also suing because Charter was advertising their 60 Mbps tier as being 10x as fast than Frontier, which likely would be the case for DSL, but definitely not for FiOS. A lot of cable companies seem to like to do the 10x as fast(with 6 or 3 Mbps being compared in small print).It also seemed like one other source mentioned that they were also suing because Charter mentioned that Frontier didn't offer free HD channels, while Charter did, while in those FiOS markets, Frontier says that HD channels are included in the service(anyone know if that's true?).Charter has also been a little harsh against DirecTV/AT&T lately, this video is one of the examples: »www.youtube.com/watch?v= ··· YRbBJk_0 pnolte

join:1999-10-21

Chino, CA 2 recommendations pnolte Member Frontier did what was right OK I was as mad as anyone else. I lost internet, phone and DVR service. But Frontier did what was right. They gave me huge discounts for three months. I had a Frontier, former Verizon techs, at my house over 5 times. They followed through and I am now up and running. Now that Charter is transitioning over TWC, let see how it goes. Old TWC employees are already getting screwed, no more jeans and no more working from home. Gardentool

join:2013-01-18

Oklahoma City, OK 2 recommendations Gardentool Member Charter isn't immune to being involved with failed transition My five-month experience with Charter many years ago was great until they sold the market I was living in to basically a start-up. They both fumbled that transition so bad. It is amazing they are trying to act like they have never been a party to a failed handover.