Unclear photo, pixels below 460*600

Image size not between 400KB and 4MB

Image format unidentifiable

Name filling error

Image information verification error, for instance, the certificate expired

Q: What should I pay attention to when uploading my ID photo?



A: You need to pay attention to the following:

MRZ should be clearly displayed when uploading your passport photo:

You need to make sure the image is clear. Do not block key text in the image. Avoid reflections on the key text.

Q: Can I check my Ontology blockchain record on Ontology blockchain explorer?



A: A: Yes, you can. You can also click on the hash of Ontology blockchain record on the page which will direct you to the blockchain record on the Ontology blockchain explorer.



Q: After scanning the QR code, the waiting time to load the verification page is too long.



A: Please check your internet connection and try again.



Q: Is it correct that each email address or mobile number can only be linked to one ONTO account?



A: No. Each email address or mobile number can be linked to multiple ONTO accounts. However, each ONT ID can only be connected to one email address and mobile number.



Q: Why I haven’t received the verification code email after requesting the verification code?



A: If you do not see the email in your inbox, please check your spam or junk folder as it may be there.



Q: Which countries/regions does IdentityMind support?

A: