Reviews

2.0

10 Reviews Write a Review

1.0 Abaho Henry STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Not subscribed How come I pay my money but still I can only watch UBC and I can't watch any other channels, I'm tired of having complaints everyday and whenever you call contact numbers, no one picks until airtime goes off. Please stop this ******** work on me asap Reply Useful 9 Wrong 1

1.0 Kalungi Sarah STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Urgent complaint I have paid ********uganda shillings for nova,basic,and classic bouquet ******** but only the first two are showing and classic is not showing I need urgent help PUBLIC USER Reply by Rossettie 9 Jun, 2020

Me I was charged ******** and given basic,

These people are mad, cheats etc

Worst of all their customer service number will charge you more than 2000 before going through Reply by Reply Useful 5 Wrong 1

1.0 Angel STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Subscribed but cut off in two days ******** is my star times no. I subscribed just two days ago and now am off. Star times is so irregular. Pleas pull up your socks. You need to give better quality. I am also wondering why when subscription is off, you do not leave the free tv channels like UBC and yet others do? I thought those are govt free channels Reply Useful 8 Wrong 2

5.0 Paul STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Paid for 7days on Nova bouquet I have subscribed for 7days on Nova bouquet but it is still showing me no access smart card no paired please activate it, card number ******** please help me to activate it for the daily updates Reply Useful 4 Wrong

2.0 Sera STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Technicality Hello, first I would like to thank you for being a part of the TV providers in Uganda. Now my dismay is that after paying for the 26,000/- bouquet as they are categorized I can’t get the said package???!!! Checking for a customer care number, you r directed to people’s personal lines. I could go on and on but jus want fairness please!! Reply Useful 2 Wrong

3.0 Innocent STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Not getting some channels l paid for. I paid 26k for a month but today on switching on my decoder some channels just disappeared and even when I try to autosearch nothing changes which is frustrating.l feel disappointed with star times because when someone pays for a services he expects a satisfaction for that service. So l hope u read my complaint and work on it or else I will just get azam.code ******** Reply Useful 2 Wrong

1.0 muramya eldard STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 complain Have paid my nova subscription for ******** via airtel money a5 ******** and no response.please can you activate my subscription? What do you want some one to do ? Reply Useful 1 Wrong 2

5.0 Joy STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Urgent attention I paid for 1 month sub and nothing is showing... what's the issue? I need urgent response...********

Dear customer,You have successfully paid UGX ********.0 for ******** on Basic. Your subscription will expire at 00:00 midnight on 2020-05-12 Reply Useful 14 Wrong 3

1.0 Sonia STAR TIMES Kampala, Uganda, Helpline, Customer Care Number First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala +256-0417 117700 https://www.yellow.ug/img/ug/d/_1541708181-59-star-times.png 1 Frustrated customer STARTIMES/Card:********/kauzuka mark. Paid 20,000 in the morning and it hasn't been activated yet! This is very frustrating.With all that's happening in the country and then children being home, we need to get value for our money. This is the only time we are staying home and watching the TV we always pay for but never get to enjoy. Been reading various complaints on different social media platforms about the same problem. Please find an immediate solution and work on your helpline numbers too (they never seem to go through for some reason) PUBLIC USER Reply by Vanessa 25 Apr, 2020

Apparently am experiencing the same thing and need hlp Reply by Reply Useful 7 Wrong