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why60loss

Premium Member

join:2012-09-20 2 edits why60loss Premium Member Yep see Time warner cable is the worst out of the two. And they aren't even as big as Comcast. So it has nothing to do with size, just the poorest management of the two of them.



They are rated worse on just about every thing than Comcast. So yea let them get removed by Comcast so we don't have to deal with it any more in NC.

newview

Ex .. Ex .. Exactly

Premium Member

join:2001-10-01

Parsonsburg, MD newview Premium Member And so it begins quote: "They reported back that they had no complaints," Clark said at last weeks meeting. So ... they LIED.



Apparently they are already immersing themselves in the Comcast Corporate Culture. So ... they LIED.Apparently they are already immersing themselves in the Comcast Corporate Culture.

IowaCowboy

Supermarket Hero

Premium Member

join:2010-10-16

Springfield, MA ARRIS SB6183

Netgear R8000

IowaCowboy Premium Member I have more complaints about Comcast Time Warner Cable of Maine is pretty decent. The reps at the desk are pretty helpful and I got the issue resolved on the first call to customer service. The cable boxes needed to be reactivated because they had been unplugged when grandma was away from her house.



Comcast they play the blame the other department, transfer your call 10 times before you're disconnected, blame customer equipment, send a refresh signal to good equipment on a faulty cable plant, etc game. It's like they train their reps to find fault with anything other than Comcast and they probably reward them for it too.



I wish Time Warner was the cableco in Springfield.

jap

Premium Member

join:2003-08-10

038xx jap Premium Member Re: I have more complaints about Comcast said by IowaCowboy: I wish Time Warner was the cableco in Springfield.



As someone who has had Time Warner resi ISP service in Portland,ME, NorthCoway,NH, and Somerville,MA I assure you it's local culture more than anything and Maine wins hands down by any measure of responsive, competent, friendly. No, you wish Time Warner of Maine was the provider in Springfield. Big difference.As someone who has had Time Warner resi ISP service in Portland,ME, NorthCoway,NH, and Somerville,MA I assure you it's local culture more than anything and Maine wins hands down by any measure of responsive, competent, friendly. mauriceh7

join:2011-04-20

Edmonton, AB mauriceh7 to IowaCowboy

Member to IowaCowboy

Astroturfer billydunwood

join:2008-04-23

united state billydunwood Member Time Warner sucks Time Warner Cable sucks anyways. But seeing as they lie and the government lies all the time to citizens, seems like them and the city have a perfect match for each other! etaadmin

join:2002-01-17

united state etaadmin Member Give me something to complain about I have nothing but good experiences with TWC so give me something to complain and I will do it.



I have no idea what people is talking about when they refer to the 'horrible' customer service experience.



First, in the more than six years that I've been a TWC subscriber I have called maybe twice with some problem and both times the problem was resolved to my satisfaction.



Second, TWC was the first to offer me wide-band speeds of 50/5 and then 75/5 Mbps while the telco offering is stuck at 18 Mbps.



Third, TWC TV is OK, good picture quality. The equipment is outdated and sucks but that will change sometime in the future faster if TWC becomes part of Comcast. I'm not an avid TV enthusiast preferring reading and other outdoor stuff.



Maybe TWC is right and the people complaining the most are not even TWC subscribers.

motorola870

join:2008-12-07

Arlington, TX motorola870 Member Re: Give me something to complain about said by etaadmin: I have nothing but good experiences with TWC so give me something to complain and I will do it.



I have no idea what people is talking about when they refer to the 'horrible' customer service experience.



First, in the more than six years that I've been a TWC subscriber I have called maybe twice with some problem and both times the problem was resolved to my satisfaction.



Second, TWC was the first to offer me wide-band speeds of 50/5 and then 75/5 Mbps while the telco offering is stuck at 18 Mbps.



Third, TWC TV is OK, good picture quality. The equipment is outdated and sucks but that will change sometime in the future faster if TWC becomes part of Comcast. I'm not an avid TV enthusiast preferring reading and other outdoor stuff.



Maybe TWC is right and the people complaining the most are not even TWC subscribers. it really depends on the system I guess and I think the Dallas area is pretty stable now that they upgraded us several years back to 860MHz.

why60loss

Premium Member

join:2012-09-20 why60loss to etaadmin

Premium Member to etaadmin

said by etaadmin: I have nothing but good experiences with TWC so give me something to complain and I will do it.



I have no idea what people is talking about when they refer to the 'horrible' customer service experience.



First, in the more than six years that I've been a TWC subscriber I have called maybe twice with some problem and both times the problem was resolved to my satisfaction.



Second, TWC was the first to offer me wide-band speeds of 50/5 and then 75/5 Mbps while the telco offering is stuck at 18 Mbps.



Third, TWC TV is OK, good picture quality. The equipment is outdated and sucks but that will change sometime in the future faster if TWC becomes part of Comcast. I'm not an avid TV enthusiast preferring reading and other outdoor stuff.



Maybe TWC is right and the people complaining the most are not even TWC subscribers.



Getting 1/3 of the upto speed and 60% is just cable to them in the NC market because they OWN the state. If you can get AT&T then they act "okay". If they look up your zip and know you only have 10mbs DSL or no other choice. Well good luck getting jack. Not even Comcast hits the lows TWC when there is no other choice.



Glad I plan on never paying them a dime ever again for phone, TV or Internet. They are on my short black list with Apple and Acer. TD is about to be added to that list, but they still have a chance to make it right. TWC had 10 years and failed.



Oh century link DSL is also on my list. Very bad service, they won't care if your service is out for two weeks and you will pay for that non working service because they will not ever take anything off your bill no matter what. Not that TWC does any better.



TWC customer from 2004-2009 and 2011-2014 I say they suck far more than Comcast. I had issues with TWC in less than 4 weeks of signing back up in 2011 yet it's been over 3 months on Comcast with out an outage. Oh and the only other choice in the Comcast market is 1.5mbs DSL so really they know I don't have a choice yet chose not to give total crap service unlike TWC who with out guilt will milk there rotting copper till the feds sue them for blocking verizon's LTE.



All TWC ever did for week long outages that would happen every month is upsell me saying they will give me 5 dollars off if I upgrade my internet package that cost 20 more than your paying now.



After 20+ calls, 10+ times with live chat, and 10+ tech visits yes I think I can say there customer service sucks really bad. They also think it's funny to lay split in half copper lines to your house so they don't have to pay for new ones.



Thanks to the enjoy better jokers RST fiber was delayed in Raleigh and has to "beta test" wake forest. More like Raleigh was paid off by TWC to block RST approval.



Why would they do that? Because 50/50 for 59.99 non promo beats the living crap out of 50/5 for 64.99 promo, 87.99 non promo.



/end of why TWC CS sucks rant



You should have lived in NC for the past ten years, then you will know. When I talked to folks from NYC and other big city's they liked TWC fine. But after they moved into the Raleigh area they didn't like the service so much any more.Getting 1/3 of the upto speed and 60% is just cable to them in the NC market because they OWN the state. If you can get AT&T then they act "okay". If they look up your zip and know you only have 10mbs DSL or no other choice. Well good luck getting jack. Not even Comcast hits the lows TWC when there is no other choice.Glad I plan on never paying them a dime ever again for phone, TV or Internet. They are on my short black list with Apple and Acer. TD is about to be added to that list, but they still have a chance to make it right. TWC had 10 years and failed.Oh century link DSL is also on my list. Very bad service, they won't care if your service is out for two weeks and you will pay for that non working service because they will not ever take anything off your bill no matter what. Not that TWC does any better.TWC customer from 2004-2009 and 2011-2014 I say they suck far more than Comcast. I had issues with TWC in less than 4 weeks of signing back up in 2011 yet it's been over 3 months on Comcast with out an outage. Oh and the only other choice in the Comcast market is 1.5mbs DSL so really they know I don't have a choice yet chose not to give total crap service unlike TWC who with out guilt will milk there rotting copper till the feds sue them for blocking verizon's LTE.All TWC ever did for week long outages that would happen every month is upsell me saying they will give me 5 dollars off if I upgrade my internet package that cost 20 more than your paying now.After 20+ calls, 10+ times with live chat, and 10+ tech visits yes I think I can say there customer service sucks really bad. They also think it's funny to lay split in half copper lines to your house so they don't have to pay for new ones.Thanks to the enjoy better jokers RST fiber was delayed in Raleigh and has to "beta test" wake forest. More like Raleigh was paid off by TWC to block RST approval.Why would they do that? Because 50/50 for 59.99 non promo beats the living crap out of 50/5 for 64.99 promo, 87.99 non promo./end of why TWC CS sucks rant ke4pym

Premium Member

join:2004-07-24

Charlotte, NC ke4pym Premium Member Re: Give me something to complain about You should consider moving to Charlotte. Over the 16 years I've had TWC's cable modem service, I've only had 1 major problem that took 9 months to fix (had 1 minor problem in late 2013 that took a week to fix - but it was a simple fix and only needed a tech to visit). Otherwise the service is rock solid. And for the past 3 or 4 years, I have the Sam Knows logs to prove it.



I'm not holding my breath about RST. I hope they come out of the gate swinging. But so far, it's just been a lot of talk.



Much like Google Fiber.

why60loss

Premium Member

join:2012-09-20 why60loss Premium Member Re: Give me something to complain about said by ke4pym: You should consider moving to Charlotte. Over the 16 years I've had TWC's cable modem service, I've only had 1 major problem that took 9 months to fix (had 1 minor problem in late 2013 that took a week to fix - but it was a simple fix and only needed a tech to visit). Otherwise the service is rock solid. And for the past 3 or 4 years, I have the Sam Knows logs to prove it.



I'm not holding my breath about RST. I hope they come out of the gate swinging. But so far, it's just been a lot of talk.



Much like Google Fiber.



Most folks I know in Raleigh are on AT&T because of how TWC service is crap. The ones who aren't can't get AT&T and don't really have a choice are most that I know who weather the storm by staying on TWC.



It also doesn't surprise me that charlotte gets the red carpet to look good for when TWC try's to push bills though. If I was going to move some where in NC, it would be back to wake forest where RST is doing more than just talk. The street I lived on for 10+ years is getting fiber laid and should be ready to service home users very soon. If only I didn't move out 4 months ago.Most folks I know in Raleigh are on AT&T because of how TWC service is crap. The ones who aren't can't get AT&T and don't really have a choice are most that I know who weather the storm by staying on TWC.It also doesn't surprise me that charlotte gets the red carpet to look good for when TWC try's to push bills though. countscabula

join:2010-03-09 countscabula Member Re: Give me something to complain about OK so they are doing the easy part, running inner duct everywhere. I think they are taking govt money for that. But have they attached any customers at all to all that fiber yet? I see them selling or leasing the fiber routes. I takes an enormous investment to complete the last mile portion. Maybe they will do a WiMAX service in rural areas. If anybody actually has service through RST please post.

CMlover

@verizon.net CMlover Anon bad customers Comcast has every right to pretend, they are not the bad guy here, it's the customers. phazah

join:2004-05-02

Findlay, OH phazah Member i have a complaint... I have a complaint.

Their staff are dumb asses...



After shutting off my cable, I contacted them at the local office about it. They claimed lack of payment then gave me the address, which was a house on the next block. Then proceeded to tell me that it would take 5 days to rebook my cable.

Oh, they would credit me for 5 days *rolls eyes*.

The f*cktard should have rolled by on his way home from work and fixed it.

twcfail

@172.56.35.x twcfail Anon no internet They are liars. My internet stopped working in my home on 4/16. When I called to report the outage, they eventually concluded that a tech needed to be dispatched. The tech is scheduled to visit on 4/22. That's right: six days without internet. Ingeneral, I wouldn't mind but I work from home and I need to have internet. They suck so much. Their service is crap and their internet plans are outrageous. Unfortunately, Optimum doesn't provide service in my Queens apartment building. your comment..

