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A British Airways passenger was mortified to find that his seat in the ‘Business Class’ section of the flight was saturated in urine when he sat down.

The incident happened when he was on a flight to Jamaica. Luckily he had a spare change of clothes in his hand luggage and so able to get changed.

However the unfortunate occurrence for him tarnished the rest of his £5,000 holiday.

Andy Vicary, 52 from Gloucester does not believe that British Airways have satisfied his complaint with the correct compensation.

He said: “We were on board the plane and made our way to our seats and so I sat down with a glass of Champagne and thought this is brilliant.

“Then I noticed that the pillow that I was sat on was a little damp and I stood up and then so were my trousers.

“I turned the pillow over and you could see that the pillow and the entire seat was saturated in urine. The cabin crew tried to take the seat cover off and it was disgusting as it had soaked right though.

“I had to move seats and I was not able to sit with my wife for the flight which was really disappointing as well.”

Andy found the whole experience embarrassing and says he feels that more should have been done after the event to ensure that his would continue his custom and loyalty to British Airways.

He said: “I feel that the way that they dealt with the complaint was very short sighted. The company offered me 40,000 air miles which for me just didn’t seem enough to compensate what had happened.

“We travelled to the resort in Kingston and quite a few of the people that were on the flight with us were also staying at the resort. The whole holiday I had people coming up to me to ask me questions about what had happened.

“The cabin crew put my trousers in a plastic bag, but I was not able to wash them on holiday as there are no clothes washing facilities, so when I got back I just had to throw them in the bin.”

'Did not offer replacement'

Andy said: “The lady at British Airways who dealt with the complaint was very nice and everything but I really do not think that they were right to offer me airmiles. The jeans I was wearing were Armani and cost £150 and they did not offer a replacement either.

“As CEDR were then dealing with the complaint from then on, they eventually deemed that British Airways had offered a sufficient amount of compensation.”

CEDR stands for Centre for Effective Dispute Resolution. The company have stated as much as Andy found the situation distressing and uncomfortable they deemed the offer to be fair from British Airways.

(Image: Gloucestershire Live)



A British Airways spokesperson said: “We apologised to Mr Vicary, moved him to another seat and offered him and his wife enough Avios for an upgrade to business class the next time they fly with us.”

“The independent dispute adjudicator CEDR found that we acted fairly and reasonably in this case and dismissed the claim against us.”

However Andy is still looking to get the compensation that he feels he deserves.

He said: “The decision was just wrong. I walked past the courts the other day and I am going to take this to the small claims court to see if anything else can be done.”