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UPDATE: June 27, 2018, 9:10 a.m.: A Halo Top spokesperson responded to Delish's request for comment:



We have never and would never “underfill” our pints. Product settling can occur from time to time due to everything from heat fluctuations to altitude changes during shipping and handling.

ORIGINAL POST: June, 26, 2018: Food Navigator-USA reports the light ice cream company Halo Top is being sued by customers for chronically and randomly under-filling its pints.

The lawsuit was filed in California by Youssif Kamal and Gillian Neely, who allege in the complaint they “paid for a full pint of Halo Top ice cream but did not receive a full pint.”

This apparently was not a one-off incident, as the accusation continues “[the company] under-fills its ‘pints’ of ice cream … dramatically so at times, and as a course of business" and that this alleged malpractice “appears to be random to consumers, it can vary in amount of under-filling and appears to be unrelated to flavor of ice cream or the location of purchase.”

Ultimately, that makes it "difficult (if not impossible) for any consumer to know — until after purchase and upon opening the container — whether or not they will receive a full pint.”

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Food Navigator-USA also notes the company seems to be aware of the issue, as there is currently a "Low Fill Form Response" on their website. That said, there's no specific mention of under-filling on the form as it stands.

Delish.com has reached out to Halo Top for comment and will update this post upon hearing back.

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Tess Koman Senior Editor Tess Koman covers breaking (food) news, opinion pieces, and features on larger happenings in the food world.

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