F.A.Q. / Frequently asked questions

Q: Will I have to pay for the service?

A: No, this site is free for everyone. You will not have to pay a penny to be able to use our wedding RSVP service. You can also request a new feature or functionality for free.

As you might have realized, besides providing the service for free we are also not including any popup advertisements on our website. The idea is that you are getting a free service of a high end quality.

Although we do charge for additional items/services, these are not required to be able to use our service.

Q: Do you share private information with other companies?

A: All your private information is kept only by AnRSVP and it is not sold or given to anyone else. We will contact you on your email address only if you have confirmed it or if you have contacted us.

Q: Two of my guests have the same name. How do I get around this problem?

A: Your guest list cannot have two identical names. One way around this problem is to provide a prefix for one of the two guests, for example: Mr. or Mrs. Then, provide that particular guest with their own private RSVP link instead of the wedding-wise RSVP link. This way, he or she will not need to enter their name and will not accidentally answer for the other guest with the same name.

Q: I am not getting emails when the guests are sending their answers. What should I do?

A: If you provided an email address while registering, an email message has been sent to you containing a link to the email confirmation page. Please find the email and click on the link. If you cannot find the email, it is possible that you have provided an incorrect email address or that there is a problem with the system. If this is the case, please contact us.

Q: Is there a maximum amount of guests that can be used for an event?

A: There is no limit.

Q: The response page suddenly stopped working. The message says that no responses are accepted anymore. Is something broken?

A: No. When you log in to the account, in the "Settings" tab you will find "Last day to respond" field. The field is blank by default so if it is populated in your account, it means that you or someone else who has access to the account has populated the field and specified such date. The reason for the message above is that the last day to respond has passed. If you want your guests to continue being able to respond, you can either clear out that field or choose a further date.

Q: There are things that I want to be able to configure in my account but I cannot. What should I do?

A: If there is a feature or improvement you would like us to add to the application, simply please let us know by sending us an email. If we decide it will fit most of our users, we will implement it for free.

Q: Is there a way to pre-set the maximum amount of people that each party can bring? For example if you are expecting 3 people from Family A, and 4 people from Family B. Is there a way to pre-set this so that Family A doesn't bring 7 people and Family B doesn't bring 10?

A: Yes, we provide this functionality. At the time when you enter invited guests to the guest book, you can choose the "Party", which is how many guests total, including the named person, are invited. You can also provide multiple entries with their own "parties" in a single invitation. For example, if you invite a family of 4 - 2 parents and 2 daughters, and you want to allow the daughters to bring their boyfriends, you can list each family member names (mother, father, daughter #1 and daughter #2) and provide party for each (mother and father each would be 1, and each daughter would be 2). Alternatively, you could just provide the head of family's name with party of 6.

Q: Is my data that I enter to the application safe?

A: In case of system failure we do nightly database backups that are stored on a separate machine. In case of a data loss, we will be able to retrieve all the information from up to 24 hours ago. This means that if you entered some data to the application within last 24 hours, there is a slight chance it will be lost. Data entered more than 24 hours ago is virtually 100% safe. However, you must know that since this service is free for everyone, we are not legally responsible for many things, including data loss. Non-preventable, non-predictible circumstances could potentially cause all data and backups to be lost.

Q: Is there a certain amount of time before the website becomes inactive?

A: The account can be permanently deleted from the system 1 year from your last log in. You can also delete the account manually. The response page will become inactive either then or after the "Last day to respond" that you provide in the "Settings" tab, whichever comes faster.