I feel that I MUST add my experience regarding this problem...because I am SO frustrated now...

So, I have the same issue. I can't revise an image on an item. I can't sell a similar item and swap out the image. No matter what I do, the image keeps reverting back to the original image (as many of you have said happens to you too).

I call customer support. The lady tells me to clear my cache and cookies and to try using chrome instead of firefox.

Ok, let's give that a shot.

No change at all. Same problem.

I call back again and the second lady I get tells me (basically) "Well, I'm not seeing any other service reports regarding any problems like this so it appears to be an isolated incident with your account. I will put in a service request to our tech department and hopefully they can get back to you within 24 hours. Is that ok?"

Is that Ok? Well, I guess it has to be huh?

I decide to go to the discussion boards JUST TO SEE if ANYBODY ELSE might be having a similar problem. LO AND BEHOLD, I find this thread.

THANK GOODNESS I DID! I was ready to rip my computer apart and try to figure out what I was doing wrong thanks to these people who answer the phones for eBay.

So yes, it seems to be a problem regarding the importing of the URL.

I call back a THIRD time to let a different rep know that my time was wasted on two separate occasions tonight because people clearly don't know what technical issues are happening. When I mention the part about "importing url images addresses" being the issue, THIS LADY starts on a sermon about how I should really upload all my images from my computer because there are many many restrictions to url images.... yada yada.

I say "Excuse me. It worked yesterday, It worked a month ago. It worked a year ago. It didn't work tonight. I know the imags qualify. I even tried to upload an image that was on an already active item just to check and THAT wouldn't work either. It has nothing to do with the images "qualifying" by eBay's standards."

OMG....and now i have wasted even more time writing this whole thing but now I feel better....a little bit.

We have so many constant issues with eBay. Sales have decreased, costs have increased. Technical issue continuously cause us struggles.

My goodness.

Ok, my rant is done for now. THANK YOU VERY MUCH to all who posted describing this problem. It's EXACTLT what's happening with me too and you have kept me sane ...at least until the next issue rears it's ugly head.