Q: Do these packages have a minimum age?

A: These concerts are all ages! That being said, you must be 18+ in order to purchase and check into the hotels for the Travel Packages.

Q: Can I acquire Accessible Seating as part of an Enhanced Experience program?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of an Enhanced Experience program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will walk you through any available options.

Q: Where will I receive my tickets?

A: As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all Enhanced Experience activities, including picking up your tickets. Please be sure to bring a valid photo identification.

Q: If I’m unable to make it to Enhanced Experience Check-in, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our Enhanced Experience Check-in. We are unable to ship out any merchandise post-event.

Q: Is Enhanced Experience parking included?

A: Parking is not included in these packages. Please refer to the venue for more info regarding parking.

Q: When can I check in as a CID guest?

A: Generally check-in opens about a couple of hours before the main show. More specific times will be announced in the informational email we will send to you about a week before the event.

Q: Is there a secure space that I can leave my merchandise during the show?

A: Once you check-in and receive all appropriate merchandise, you may have the opportunity to bring items back to your car or hotel before getting your ticket scanned and entering the concert venue.

Q: What is an on-site experience host?

A: The on-site experience host is a staff member dedicated to our guests available for any questions or concerns that may arise while you are at the show!

Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?

A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.

Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their packages on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!