news, regional-focus,

Precision is an art, as one Corowa business discovered when a customer returned a slightly off-centre halved roll. Corowa RSL chief executive Peter Norris shared his amusing story of an exacting customer LinkedIn where it quickly became a hit with others in the hospitality industry and beyond. Mr Norris posted the RSL had received a “strange” customer complaint on Tuesday. “This roll was returned because it was not cut in ‘half’ as requested by the customer,” he stated. Mr Norris said while staff were initially amused by the return, it was later proved the customer is always right. “It was quickly dismissed as funny, further investigation revealed the customer was in fact correct and we were a full cm off the perfect cut!” he said before correcting himself that they were close to 0.5cm off the cut. The Border Mail

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