Vanessa Franco was horrified when she accidentally bit into the chicken burger

She drove back to the KFC to as staff to confirm whether it was vegan or not

Staff quizzed her on why she took three bites if she realised it was chicken

Ms Franco said she's been a non-meat eater all her life and couldn't be sure

A vegan woman claims she was humiliated by KFC staff who accidentally served her a chicken burger - and then laughed at her for eating it.

Mother Vanessa Franco ordered what she thought was the fast food chain's new vegan burger from a drive-thru.

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But she was horrified when she took three bites before she realised something wasn't right.

And when she complained to store staff she claims they started laughing about her ordeal before replacing her burger with a unevenly cooked one.

Pictured: Ms Franco

Pictured: The vegan burger

Vanessa, of Pollards Hill, south London, who recently turned vegan and has been a life-long vegetarian, said: 'I realised the texture tasted different.'

'I drove back to KFC and asked them to confirm it was a vegan burger. That's when the girl who served me told me it was a chicken fillet burger. She then called her colleague who told me to come inside.

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'She also said if I took bites out of it then why didn't I notice it was a chicken burger. I explained I have been a vegetarian my whole life.'

With her baby asleep in the back seat of the car, Vanessa wanted to carry on the conversation in the drive-thru. But she says staff insisted she come inside instead.

Pictured: The KFC in Colliers Wood that served a chicken burger when a vegan one had been requested

She added: 'I then went in with him and had to wake him up, the manager then came out.

'That's when he gave me a vegan burger, didn't apologise and laughed and said 'you should have known it was chicken'.

'All of the staff stood there staring at me. I felt humiliated and have been left traumatised due to not only a life style choice but also religion being broken and made fun of. I was speechless and can't express how disgusting their customer service was.'

KFC later apologised for her ordeal at its branch in Colliers Wood.

A spokesman said: 'This isn't great and we're really sorry for what happened here.

'Our vegan burger launched last month and we took its arrival seriously - putting strict new processes in place to make sure it's served properly, including the use of separate coloured tongs and storage units.

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'We're following up with the team to remind them of the importance of getting this right and will be offering the guest a free meal on us to put things right.'