I have questions about how to use the application - where do I find help?

The best information for Drawboard PDF will be at the Drawboard Support Center. We do not offer phone support for Drawboard PDF, but you can choose to get in contact by submitting a ticket in the Support Center if you need!

Is Drawboard PDF pre-installed on my device?

Drawboard PDF was pre-installed on the Microsoft Surface Pro 4, Surface Book and Surface 3 devices manufactured before 2017. Drawboard PDF was never pre-installed on the Surface Pro 3, Pro 2 or RT.

Is Drawboard PDF available on the Microsoft Store for Business or the Microsoft Store for Education?

Yes! The base Drawboard PDF app is available for volume purchases on the Microsoft Store for Business and the Microsoft Store for Education. You cannot purchase Drawboard PDF PRO on the Microsoft Store for Business yet, but users may be able to purchase PRO subscriptions with their own payment details in-app.

I cannot use the Microsoft Store or Microsoft Store for Business or Microsoft Store for Education to download Drawboard PDF - what are my options?

Outside the Microsoft Store, Drawboard PDF is only available via our sideloading method as a subscription for large volumes, or via the Microsoft Stores for Business and Education. Please get in touch with our sales team for more information on how we can accomodate your needs.

Does Drawboard PDF store my documents or annotations in the cloud?

No, it does not. Drawboard PDF deals entirely with local files on your device. If you are looking for a document and annotation management service, why not check out Drawboard Projects?.

I can't find my activation key or login credentials for Drawboard PDF!

Unless you have legacy enterprise licenses with Drawboard PDF, or you are a sideloading user (perhaps ask your IT department), you do not need to enter in an activation key or any credentials to activate Drawboard PDF. In other words, if you have purchaed Drawboard PDF on the Windows Store, the application will automatically activate for you.

How many computers can I use Drawboard PDF on?

The Microsoft Store allows you to install Microsoft 10 applications (i.e. Drawboard PDF) on up to 10 devices. You just need to ensure that you are logged into the Microsoft Store with the same Microsoft Account on each device.

Do I need to have a pen/stylus to use Drawboard PDF?

Drawboard PDF will work on any Windows 10 device, so don't necessarily need a stylus to work. However, Drawboard PDF works best with a pen or stylus, as the basis of the application is built upon digital inking!