So families have been taking matters into their own hands, becoming impromptu investigators. Hundreds of them have joined the movement, offering assistance to others who arrive daily at the movement’s offices, which are provided free by other NGOs since the group has little money. They listen to their stories and put them in touch with other volunteers who provide comfort, gather details of the cases, and guide families in their quest for answers from the authorities (government officials and policemen are more likely to agree to speak to relations if they are referred by the movement, otherwise they are mostly ignored). They also put them in touch with volunteer psychologists, and sometimes with volunteer lawyers or activists who push the authorities to investigate the cases.