You could hear bar stools kind of moving as she started talking, people coming over to give us assistance. But the people who were in the bar were the people who were in the awards, who’d actually heard me speak about this.

So for a few seconds, I think people actually thought, ‘oh he spoke about this just recently’, and people actually approached me afterwards and said ‘we’d never heard about this, we never realised that this was an issue’.

And I would say it’s only in the last six to nine months that it’s actually got worse. Since putting the tweet out – if you read the comments – it’s not just guide dog owners, it’s medical detection dog owners, it’s hearing dog owners.

Can you imagine having someone shout at you when you can’t hear them? And it’s people with hearing loss, you know. It’s crazy. Imagine shouting at someone who is deaf, who has a hearing dog, and telling them they are cruel. It’s not on.