Service Incident: (This is to report an elevated increase in lag beyond the usual levels.)



Item Lost due to Lag: (Please use this to report any losses that you suffer due to lag. Note that we are unable to restore lost XP)



Lag Complaint: (Please use this if you wish to make your voice heard on the topic)

Greetings Adventurers,In our ongoing efforts to improve the server stability and the overall experience of Black Desert Online, we encourage you to send reports of your experiences, as they can be helpful for us to identify specific server issues.In order to efficiently handle these tickets, we’ve updated the ticket creation forms so that we can manage them without impacting other players that require our assistance, while also quickly resolving emerging problems.Please submit lag reports under the Technical>Lag or Disconnect category where you will now find 3 additional options under ‘Type of Lag Report’.We read every report sent to us, but mass replies and standard responses are a necessary evil under the current circumstances, so please do not feel offended or unappreciated if you receive one. Categories 1 & 3 will result in this.We work closely with the server monitoring team during service incidents and the information you provide can help them to identify the cause of specific problems whenever they arise. We’ve also streamlined our communication flow with leaseweb in an effort to respond faster to new issues.Additionally, your individual feedback is important to us and is regularly reported up the chain of command. In turn, we ask for your understanding and respect when dealing with Customer Support Representatives.Kind Regards,GM Rhotaaz-BDO Team