Returns and exchange details

"Made to Order" is defined as an item from my collection with customizations that are available in the listing, such as size, finish type, stone options and metal colour



"Custom" is defined as an item created specifically for a customer that does not come from one of my collections, or is an item with a customization not offered as an option in the listing, such as a specifically requested gemstone.



- Returns on made to order items will incur a 20-30% restocking fee, depending on the item in question and the materials/time that went in to it's creation.



- All other jewellery may be refunded within 30 days if the item is returned in its original condition and properly packaged for shipping. Refunds are issued up to five days after I have received the parcel. Please contact me if you intend to return an item, and I will direct you though my preferred method of shipping. Refunds will not be issued to those who do not do this, as I do not want my jewelry to be damaged, lost, or stolen due to improper packaging.



- Items damaged in transit are not my responsibility, and must be made known to me within seven days of delivery. I leave it up to the Customer to choose to fully insure their parcel at checkout. If the item is damaged or lost in transit and full insurance was not purchased, I will replace the item at cost (50% of retail) once an investigation from Canada Post has concluded.



- Shipping, taxes, and tariffs/duties are non-refundable. It is the Customers responsibility to be aware of any fees their country may impose on imported goods.





~ QUALITY GUARANTEE ~



I take pride in the quality of my work, and will always repair work free of charge, where the damage was incurred through a fault in my workmanship (broken solder seams, loose stone settings, broken ear posts or bails on pendants.) Not included are tarnish, scratches/dents from daily wear, accidents (such as getting your hand slammed in a car door) damage from emergency medical removal, broken chains, warped ear wires, or ring re-sizings. This guarantee is rendered void if my work is brought to another jeweler for repair.