Terms and conditions

Red Modem Plans

Modem Plans are only available if you simultaneously purchase a modem from Vodafone under a Mobile Payment Plan (‘MPP’) of 12, 24 or 36 months duration (“Commitment Period”). For personal use by approved customers only. Inclusions expire after 1 month unless otherwise stated.

Minimum monthly spend is $20. Must connect for minimum one month. Total minimum cost is one month of your plan fees plus 100% of the MPP instalments of your chosen device. There is no Early Exit Fee on your Modem Plan, however, if you choose to cancel your Modem Plan, your MPP will also auto cancel and 100% of the remaining device instalments will be applied to your next bill. Recurring monthly plan fee charged until the end of the month in which you cancel.

If monthly data allowance exceeded additional data is automatically added for $10 per 10GB ($0.001/MB).

Any unused Additional Data will be rolled over for one billing month. After this it will expire. Included Data does not rollover and expires after 1 month. Included data only for use in Australia on Vodafone’s network.

4G

4G available with a 4G device, and plan with Vodafone Alerts. 4G in selected cities in Australia. Use our network coverage checker here to find out where 4G is available.

Network Satisfaction Guarantee

Applies to postpaid business customers with up to 9 connections. If you’re a new customer and you’ve signed up to any new plan and you don't love our network within the first 30 days, you’re welcome to cancel by calling 1300551198 (excludes upgrades, and rate plan changes). You will only have to pay for those services you’ve used, that are not included in your plan, up until your number is fully transferred and device and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year, per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. For full terms and conditions see our network page here. These terms and conditions are only for personal accounts and business accounts with up to 9 connections. For eligibility criteria and terms for business accounts with ten or more connections – call 135 888 for details.

Unlocking fee applies.

Broadband service

Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. Use our network coverage checker here.