The National Highway Traffic Safety Administration (NHTSA)—part of the United States Department of Transportation—is the federal agency charged with overseeing safety on the nation’s roadways. Their mission is to “Save lives, prevent injuries, reduce vehicle-related crashes.”

They should not be confused with the National Transportation Safety Board (NTSB), the group that actually shows up at the scene of crashes, investigates the underlying causes, and then directs actions to save lives, prevent injuries, and reduce crashes, albeit primarily for air travel (not vehicles, except for “major incidents”).

If the NHTSA showed up at crashes, they would need to be one of the largest and most intense federal agencies in the United States since every day dozens of people are killed—what I think they and their families would call a “major incident”—and hundreds seriously injured on our nation’s roadways. Every. Single. Day.

Instead, the NHTSA has worked to fulfill its mission, in the age of social media, with friendly messages such as this one: