I went to Safeway and purchased Earth’s Own "Almond Fresh," almond milk, which one would assume is vegan-safe. However, I suspected the sugar may be refined with bone char. I emailed them and I received this response:



Thank you for contacting Earth’s Own. All ingredients are of mineral and plant source only, including all flavours.However the cane sugar we use is filtered with bone char; which is considered a “processing aid”. It is used as a filter and does not carry over into the finished product. We apologise for any inconvenience. Please let me know if you have any other questions or concerns. Kind Regards,

Annalisa G.

Consumer Services

Service aux Consommateurs

www.earthsown.ca

I wasn’t very happy with that response so I asked them to send a formal complaint about it. They responded as such:

Again, we do apologize for the negative experience. I have forwarded your email/comments to the Marketing Manager for her review and record to this regard. Your complaint/concern has been logged. Please note that our organic So Nice soy and YÜ basmati and soy products do NOT use sugar that has been processed with the aid of bone char but organic evaporated cane juice.

If you email them, and a whole bunch of people email them, they may decide to change their sugar to the kind that is not refined with bone-char. You can contact them at: consumer@soyaworld.com