Hello Everyone,

First of all, on behalf of the Brave Frontier Global Team, I would like to apologize for the recent issues happening that has caused inconveniences to our players over the past few days.

Starting from the reward issue in VA Electrical Showdown, sudden disruption during the start of GR season 12 and the recent “accidental” opening for the FH reward; we are well aware of each of the issues and are currently trying our best to resolve them. Sometimes, we might not be responding fast enough because we need time to find out the root cause of the issue, while at the same time applying the fix to mitigate the damage and planning for the resolution.

We understand particularly that the handling of Guild Raid Season 12 disruption during the weekend was not the most pleasant experience. We would like to deeply apologize on this.

Guild Raid is one of the most complex features we have ever designed. It involves not just the technology we had from the original developer, but other third party technology that we integrated to provide a better multiplayer experience into the Brave Frontier Global version. As such, sometimes there are issues that we overlooked due to the complexity of the system itself. While some bugs or glitches don’t appear on the small scale testing, some become more apparent when dealing with massive users or load.

We know and aware that, despite of the bugs and glitches, Guild Raid is one of the features that our Guild Players are looking forward to. The team is striving hard to improve the experience by addressing the issues over the time. We managed to address the “boss HP glitch” and “airplane mode exploit” in the past few patches, and we ran a trial Guild Raid (AKA “Season 11”) to test the fix in a larger scale. Your constructive input has aided us greatly in resolving these issues and is much appreciated by the team.

The team goes an extra mile to cater to players’ comments and requests through our last Guild Raid survey, to come out with adjustment that the community would prefer to have. One of the recommendations was to set the battle over 2 consecutive weekends with a break in between.

Last weekend, we underestimated the load of Guild Raid participant and caused the overload in Guild Raid to affect the other part of the game. As such, we decided to have an emergency maintenance for about 1.5 hours, which included throttling some of our users so that the server return to function as per normal.

At that point, we knew that user load was one of the issues regarding Guild Raid, but we needed further investigation to determine if there were other issues that may have contributed to the disruption. Because we needed more time for the investigation, we decided to send out a first round of compensation for the emergency maintenance to all users (including those who were not participating in Guild Raid).

We understand the frustration from our Guild Raid participants that our initial response and compensation to the disruption was rather delayed, and that the earlier rescheduling did not address players’ concern on the need for regrouping. We quickly discussed with the team and managed to revise the schedule to allow an additional Preparation Phase for everyone.

We understand that for some, this might not be the ideal schedule due to it falling on a weekday, but because of the constraint of other events in our schedule, we have to proceed with this option.

We have concluded that issue last weekend to be purely on the server load handling, and in the upcoming maintenance, we are going to add in the necessary preparation to better handle the coming Guild Raid Matches.

Moving forward, we are going to take a deeper look on how to improve Guild Raid experience. Please bear with us as we are preparing for it - we will share with you as soon as it’s ready, through Dev Diary or our Brave News Channel announcement.

We were also glad that our players are enjoying our latest update on the Brave Milestone reward together with the introduction of Brave Summon and free Brave Ticket that all our users can get during the Welcome Back campaign.

Lastly, while our Welcome Back Campaign is nearing its end, we have one more bigger surprise coming for all of our players. Please look forward for more exciting announcement in this month’s BNC which will be unveiled soon.

A Summoner's Adventure is Never Over!

Regards,

Rizky

On behalf of

BRAVE FRONTIER Global Team