Symmetra is still included among the supports because of the statistical tool used for this tier list. Removing her would have caused problems with the data.

Zenyatta has a high skill ceiling

Zenyatta possesses an amazing skill set that works with almost any composition. The meta changed, D.Va and Winston aren’t the most played tanks anymore, but Zenyatta remains a top pick thanks to his versatility.

He is a hard hero to play, but rewards skilled players. His win rate is negative below gold, but afterwards rises to around 52% at Diamond and Master, and reaches 54% at GrandMaster.

Survivability problems

According to the statistics, he is a popular and strong hero, but you do not immediately identify him as a big threat due to his well-known weakness: frailty, and complete lack of mobility and escape skills. Mostly, at low ranks he can usually survive without big problems because many players do not even know how to flank and take down the healers.

Survivability becomes an issue at higher ranks due to the huge number of competent Genji and Tracer players.

Of course, Zenyatta will also receive more help from the team, but he also demands great positioning and communication skills to avoid being harassed and killed. The snipers - Hanzo and Widowmaker - are also a big deal as they can punish him every time he is in the wrong place.

The default duo for healers at GM is composed of Mercy and Zenyatta. Mercy players should keep an eye on Zenyatta, and heal him as soon as he is attacked - considering the general team composition at GM, he will be regularly the easiest target for the enemy offense.

Solo Healing. Zenyatta can’t solo heal, and that is a complication when there is only one healer on the team, and everyone else refuses to switch. Mercy’s pick rate is higher at low ranks because she is commonly considered the best pick in such conditions. Moreover, she has also enough mobility to survive with less help from the team.

A versatile support and DPS

I believe everyone can “play” Zenyatta because he can be looked at as a sort of hybrid DPS who doesn’t require many efforts for the basics: just place your orbs and start auto-attacking. But, in order to master the hero and play him at GM, a higher degree of skill is required.

In pub games, a great Zenyatta player can lead his team to victory thanks to a combination of several factors:

His attacks require a good aim, but he can generate a considerable amount of damage when in the right hands. This is already a serious difference from lower ranks where most players just spam his auto-attack, or at best exploit Orb Volley to get kills while covering a choke. A Zenyatta “on fire” is like an extra DPS for the team.



Orb of Discord boosts the damage of the entire team. This skill encourages team coordination, especially if you are actively communicating in voice chat. +30% damage is a noticeable buff, and if the entire team or at least the main DPS players exploit it, they will be able to bring down the target rapidly.



Finally, we have already talked about Transcendence, which can completely nullify the enemy initiation or help your team to acquire an objective.

Tank popularity