Do I have to complete Smart Setup every time I connect a new device to my Hub?

It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services.

If you want to exit, you'll need to do this on the login step of Smart Setup. You can't exit the first few steps. This is so you can learn about some of the most important features of your BT Broadband package.

Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using.



If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. You'll find all your features and services in the "My Extras" section.

Smart Setup doesn't seem to be working. What's the problem?

If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons:

Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Check that you're connected to your Hub's network. Check which BT Hub you've got >

It only fires up when you open a browser. Try opening a browser and going to www.bt.com >

Smart Setup only works when it is switched on in your Hub manager. By default Smart Setup is turned on, but it may have previously been switched off

Smart Setup only works the first time you connect each device to your Hub. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again

If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. No problem. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup.

I switched Smart Setup off but am getting it again. Why?

Smart Setup usually only needs to happen once on each new device you connect to your Hub.

If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup.

If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. This means your Hub hasn't yet registered your device as completed.

Make sure you've completed every step of Smart Setup.







