Refund

Coda Isawesome

Oct 9, 02:57

Hey.

I've totally lost faith in this company's ability to deliver what it has promised.

I would like to get all my stuff refunded ASAP.

Cheers,

Coda.

Comments

User photo Cloud Imperium Games

Cloud Imperium Games

Hi there,

Thank you for your request and sorry to get to it late.

We normally do not offer refunds past the 14 day grace period as the money has already been committed to the development of the game except on a case-by-case basis and under extenuating circumstances. To confirm, you are requesting a full refund and account closure due to the reasons below? Would you also be able to cite any press article links that prompted this request?

Look forward to hearing back.

Best,

CIG Customer Service Team

October 19, 2015, 21:45

User photo Coda Isawesome

To CIG Customer Support

Before I outline why I want my purchases refunded, I want to make it very clear that I'm requesting this refund based on my own information that I have sourced from CIG and it's forums and not any particular outside media. The fact that you are asking me to link you to a press article to presumably build a case for a lawsuit is another reason that I want out.

To further elaborate as to why I want to leave:

Your moderation team is awful.

It's gross and unethical when they shut down LGBT threads and probate the people being abused by the toxic community. I also saw a girl gamer group be shut down pretty severely. I've seen mods like Maul/Slavick and the like enact personal vendettas against users. It's really messed up.

I’m also really suspect on beer4thebeergod’s 10 year ban. It stinks of someone up high asking for his head.

There is also this:

http://i.imgur.com/oGl8lla.jpg

I was shocked when this came up on my social media. It appears that CIG staff are keeping tabs on what users post on other forums. That doesn’t seem like a good use of the backer’s money.

You seem to be running a cult or a pyramid scheme as opposed to a game studio.

https://robertsspaceindustries.com/referral-program

When I saw this I was disappointed with CIG.

https://www.scamwatch.gov.au/types-of-scams/jobs-investment/pyramid-schemes

“Pyramid schemes are illegal and very risky ‘get-rich-quick’ schemes that can end up costing you a lot of money.”

“In a typical pyramid scheme, you pay to join. The scheme relies on you convincing other people to join up and to part with their money as well.”

"You are offered a chance to join a group, scheme, program or team where you need to recruit new members to make money.

The scheme involves offering goods or services of little or doubtful value that serve only to promote the scheme, such as information sheets.

There are big up-front costs.

The promoter makes claims like ‘this is not a pyramid scheme’ or ‘this is totally legal’."

The game seems to have stalled development wise to the point where I don’t think what was promised will ever be released.

Compare the FPS videos at pax aus to the ones at citcon. It's a worrying down jump in quality. The extremely limited game play in the dogfight module is also worryingly bad. The game has worryingly changed in scope and size compared when I paid to be part of it. There is no release date and the dates are posted for what content does come are frequently late by several months or simply vanish.

The combined reasons above should pretty easily illustrate that I have zero faith in CIG to deliver what they promised. If you insist on press article, this really firmed up my choice and validated my refund request over not just selling my stuff on the grey market:

https://robertsspaceindustries.com/comm-link/transmission/14979-Chairmans-Response-To-The-Escapist

Yes! That is your own posting.

I didn't pay money to have the CEO twitter stalk someone, it's disgusting that you guys stooped so low to do this.

In light of your long unreasonably long response times, I will be requesting a charge backs on the 10th of November if CIG has not action-ed my request. This should be more than enough time for you to respond to this ticket.

Thank you for taking the time to read this.

Coda Isawesome.

October 23, 2015, 20:51

User photo Cloud Imperium Games

Cloud Imperium Games

Hi Coda,

Wow. I can certainly tell you that I am not keeping tabs on anyone's user posts and a fan sent that particular screen-capture about suicide to me with concern. I had no idea at the time this was the same Bluestreak who had been emailing me personally for over two years. Then that same fan also told me that Bluestreak hated me for something that I have no knowledge of. I have been nothing but pleasant and professional and I was absolutely shocked and upset to see someone posting about suicide in such a fashion. I have first-hand experience with a close friend committing suicide and it is not something that should be posted in that manner about anyone. Not even as a joke. Most upsettingly I spent a lot of my personal time and attention with Bluestreak trying to help him out with all of his numerous requests. I don't even understand in what frame of mind you can suggest that has anything to do with backer's money.

Having responded to that part, I am happy to grant you a full refund and close your account. Are you payment details the same?

Sincerely,

Sandi Gardiner

October 23, 2015, 22:44

User photo Coda Isawesome

Hi Sandi/CIG Support.

Thanks for the quick reply, would you care to comment on my other points? I'm pretty curious about why beer4thebeergod copped a 10 year ban out of no where.

My bank details may have changed and I don't know if you're going to refund to my credit card or paypal, so I need to know that as well.

I would also like to know exactly how much I'm being refunded.

Thanks, Coda

October 23, 2015, 22:56

User photo Cloud Imperium Games

Cloud Imperium Games

Hi Coda,

I would rather not comment on your other points. This all sounds like Goon behavior to me and I know all too well that my tickets get posted everywhere in perpetuity. I am not interested in drama or negative behavior, it is truly a waste of my time and only serves to make me disappointed in humanity.

With regard to your refund - we refund to the payment method that your pledge was made with. It is 9:00pm here in LA so it won'y likely be until Monday UK time for someone to be able to go through this in detail and refund you. This ticket was forwarded to me I am guessing because of the Bluestreak screencapture which I would rather have not been reminded of to ruin my long day today. I will flag this ticket to be refunded asap and that should get you taken care of sooner than later.

Sincerely,

Sandi Gardiner

October 23, 2015, 23:07

User photo Coda Isawesome

I've changed banks recently so the details on file might not work.

My current paypal is Coda.Isawesome@attheinternet.com.

October 23, 2015, 23:22

User photo Amanda Mitchell

Cloud Imperium Games

Hello Coda,

In order to move forward with the request as quickly as possible I just need to gather some information from you. Can you please confirm as much as you can of the following information regarding your refund request:

Confirm that you accept that partial refunds are not possible - A successful refund request will result in a permanent and full account closure

Confirm that you understand any gifted pledges to and from your account cannot be refunded

The total amount you anticipate

Your current PayPal e-mail address (In the event that any alternate payment methods fail, we will use this as a back up)

Generally, we don't offer refunds outside of the initial 14-day (as from the date when your ticket was submitted) or such longer grace period as required by applicable local regulations. Having said that, I am not dismissing your refund query as we like to consider each request on a case-by-case basis.

Additional information:

If authorised the refund may take a few days to action if the orders are older than 30 days. This is because human action is usually required and an automated reversal would be rejected by most payment handlers

If a refund is granted it will take 7-10 working days to appear on your statement

We cannot refund any delivered physical items

We cannot refund any and all subscription payments

As soon as I get this information I can pass you along to our refund guys. =)

All the best,

-Amanda jack_o_lantern

October 26, 2015, 04:43

User photo Coda Isawesome

Hi Amanda

Total I would expect to get back is around $425USD.

I would like the entire amount refunded to my paypal, which is Coda.Isawesome@attheinternet.com. Please use this as I'm fairly sure one of the cards I used to buy the packages is closed.

I understand that you are only offering a full refund.

Cheers and have a good Halloween,

Coda.

October 26, 2015, 05:57

User photo Patrick Probst

Cloud Imperium Games

Hi Coda

Thanks for your mail and the massive amount of patience you have shown us!

I am happy to confirm that I have now processed your refund for $425 via PayPal (to 'Coda.Isawesome@attheinternet.com'). Please note that it may take several days for the transaction to be fully processed.

In addition, your account is now permanently closed to the this having been a maximum possible account refund.

Should you have any further questions, please let me know!

Regards

Patrick

Customer Service Manager & Lead Moderator

Cloud Imperium Games

October 26, 2015, 06:54

clone this paste RAW Paste Data

Refund

Coda Isawesome

Oct 9, 02:57

Hey.

I've totally lost faith in this company's ability to deliver what it has promised.

I would like to get all my stuff refunded ASAP.

Cheers,

Coda.

Comments

User photo Cloud Imperium Games

Cloud Imperium Games

Hi there,

Thank you for your request and sorry to get to it late.

We normally do not offer refunds past the 14 day grace period as the money has already been committed to the development of the game except on a case-by-case basis and under extenuating circumstances. To confirm, you are requesting a full refund and account closure due to the reasons below? Would you also be able to cite any press article links that prompted this request?

Look forward to hearing back.

Best,

CIG Customer Service Team

October 19, 2015, 21:45

User photo Coda Isawesome

To CIG Customer Support

Before I outline why I want my purchases refunded, I want to make it very clear that I'm requesting this refund based on my own information that I have sourced from CIG and it's forums and not any particular outside media. The fact that you are asking me to link you to a press article to presumably build a case for a lawsuit is another reason that I want out.

To further elaborate as to why I want to leave:

Your moderation team is awful.

It's gross and unethical when they shut down LGBT threads and probate the people being abused by the toxic community. I also saw a girl gamer group be shut down pretty severely. I've seen mods like Maul/Slavick and the like enact personal vendettas against users. It's really messed up.

I’m also really suspect on beer4thebeergod’s 10 year ban. It stinks of someone up high asking for his head.

There is also this:

http://i.imgur.com/oGl8lla.jpg

I was shocked when this came up on my social media. It appears that CIG staff are keeping tabs on what users post on other forums. That doesn’t seem like a good use of the backer’s money.

You seem to be running a cult or a pyramid scheme as opposed to a game studio.

https://robertsspaceindustries.com/referral-program

When I saw this I was disappointed with CIG.

https://www.scamwatch.gov.au/types-of-scams/jobs-investment/pyramid-schemes

“Pyramid schemes are illegal and very risky ‘get-rich-quick’ schemes that can end up costing you a lot of money.”

“In a typical pyramid scheme, you pay to join. The scheme relies on you convincing other people to join up and to part with their money as well.”

"You are offered a chance to join a group, scheme, program or team where you need to recruit new members to make money.

The scheme involves offering goods or services of little or doubtful value that serve only to promote the scheme, such as information sheets.

There are big up-front costs.

The promoter makes claims like ‘this is not a pyramid scheme’ or ‘this is totally legal’."

The game seems to have stalled development wise to the point where I don’t think what was promised will ever be released.

Compare the FPS videos at pax aus to the ones at citcon. It's a worrying down jump in quality. The extremely limited game play in the dogfight module is also worryingly bad. The game has worryingly changed in scope and size compared when I paid to be part of it. There is no release date and the dates are posted for what content does come are frequently late by several months or simply vanish.

The combined reasons above should pretty easily illustrate that I have zero faith in CIG to deliver what they promised. If you insist on press article, this really firmed up my choice and validated my refund request over not just selling my stuff on the grey market:

https://robertsspaceindustries.com/comm-link/transmission/14979-Chairmans-Response-To-The-Escapist

Yes! That is your own posting.

I didn't pay money to have the CEO twitter stalk someone, it's disgusting that you guys stooped so low to do this.

In light of your long unreasonably long response times, I will be requesting a charge backs on the 10th of November if CIG has not action-ed my request. This should be more than enough time for you to respond to this ticket.

Thank you for taking the time to read this.

Coda Isawesome.

October 23, 2015, 20:51

User photo Cloud Imperium Games

Cloud Imperium Games

Hi Coda,

Wow. I can certainly tell you that I am not keeping tabs on anyone's user posts and a fan sent that particular screen-capture about suicide to me with concern. I had no idea at the time this was the same Bluestreak who had been emailing me personally for over two years. Then that same fan also told me that Bluestreak hated me for something that I have no knowledge of. I have been nothing but pleasant and professional and I was absolutely shocked and upset to see someone posting about suicide in such a fashion. I have first-hand experience with a close friend committing suicide and it is not something that should be posted in that manner about anyone. Not even as a joke. Most upsettingly I spent a lot of my personal time and attention with Bluestreak trying to help him out with all of his numerous requests. I don't even understand in what frame of mind you can suggest that has anything to do with backer's money.

Having responded to that part, I am happy to grant you a full refund and close your account. Are you payment details the same?

Sincerely,

Sandi Gardiner

October 23, 2015, 22:44

User photo Coda Isawesome

Hi Sandi/CIG Support.

Thanks for the quick reply, would you care to comment on my other points? I'm pretty curious about why beer4thebeergod copped a 10 year ban out of no where.

My bank details may have changed and I don't know if you're going to refund to my credit card or paypal, so I need to know that as well.

I would also like to know exactly how much I'm being refunded.

Thanks, Coda

October 23, 2015, 22:56

User photo Cloud Imperium Games

Cloud Imperium Games

Hi Coda,

I would rather not comment on your other points. This all sounds like Goon behavior to me and I know all too well that my tickets get posted everywhere in perpetuity. I am not interested in drama or negative behavior, it is truly a waste of my time and only serves to make me disappointed in humanity.

With regard to your refund - we refund to the payment method that your pledge was made with. It is 9:00pm here in LA so it won'y likely be until Monday UK time for someone to be able to go through this in detail and refund you. This ticket was forwarded to me I am guessing because of the Bluestreak screencapture which I would rather have not been reminded of to ruin my long day today. I will flag this ticket to be refunded asap and that should get you taken care of sooner than later.

Sincerely,

Sandi Gardiner

October 23, 2015, 23:07

User photo Coda Isawesome

I've changed banks recently so the details on file might not work.

My current paypal is Coda.Isawesome@attheinternet.com.

October 23, 2015, 23:22

User photo Amanda Mitchell

Cloud Imperium Games

Hello Coda,

In order to move forward with the request as quickly as possible I just need to gather some information from you. Can you please confirm as much as you can of the following information regarding your refund request:

Confirm that you accept that partial refunds are not possible - A successful refund request will result in a permanent and full account closure

Confirm that you understand any gifted pledges to and from your account cannot be refunded

The total amount you anticipate

Your current PayPal e-mail address (In the event that any alternate payment methods fail, we will use this as a back up)

Generally, we don't offer refunds outside of the initial 14-day (as from the date when your ticket was submitted) or such longer grace period as required by applicable local regulations. Having said that, I am not dismissing your refund query as we like to consider each request on a case-by-case basis.

Additional information:

If authorised the refund may take a few days to action if the orders are older than 30 days. This is because human action is usually required and an automated reversal would be rejected by most payment handlers

If a refund is granted it will take 7-10 working days to appear on your statement

We cannot refund any delivered physical items

We cannot refund any and all subscription payments

As soon as I get this information I can pass you along to our refund guys. =)

All the best,

-Amanda jack_o_lantern

October 26, 2015, 04:43

User photo Coda Isawesome

Hi Amanda

Total I would expect to get back is around $425USD.

I would like the entire amount refunded to my paypal, which is Coda.Isawesome@attheinternet.com. Please use this as I'm fairly sure one of the cards I used to buy the packages is closed.

I understand that you are only offering a full refund.

Cheers and have a good Halloween,

Coda.

October 26, 2015, 05:57

User photo Patrick Probst

Cloud Imperium Games

Hi Coda

Thanks for your mail and the massive amount of patience you have shown us!

I am happy to confirm that I have now processed your refund for $425 via PayPal (to 'Coda.Isawesome@attheinternet.com'). Please note that it may take several days for the transaction to be fully processed.

In addition, your account is now permanently closed to the this having been a maximum possible account refund.

Should you have any further questions, please let me know!

Regards

Patrick

Customer Service Manager & Lead Moderator

Cloud Imperium Games