Customer FAQ

Q: How does the Herculeze delivery marketplace work?

A: Herculeze is simply a delivery marketplace platform. Customers can freely post delivery requests on the Herculeze marketplace and drivers can freely bid on these deliver requests. Customers may then choose whichever driver they wish to get their requests fulfilled.

Q: How does the bidding process work?

A: Once a job is posted, delivery providers are free to bid whatever price they believe to be reasonable for the job. Customers may then choose whichever price and provider they wish by clicking “Accept Bid”.

Q: I have a question for my driver. How can I communicate with them?

A: Customers can communicate with their provider simply by sending them a message through the delivery marketplace.

Q: How are providers vetted/insured?

A: All providers are vetted through the Herculeze platform and customers are given the option to insure their items. Customers also are protected by the Herculeze Shield.

Q: How does the payment process work?

A: The payment process starts after the customer accepts a bid from a driver. From there, customers will be automatically directed to PayPal where customers can make the payment. There is no need for a PayPal account to pay your driver. Customers can use a Credit Card, Bank Card, and other various forms of payment. Once the job is completed, the customer MUST go back to the job posting and accept that the job has been completed. This releases the funds to the driver from a holding account.

Q: How long does it take to get a response of bids on my job posting?

A: Response time may vary depending on what the item is and where it might be going, but you can usually expect a bid to be placed soon after it is posted.

Q: How do I accept a bid from a delivery provider?

A: Once customers see a bid that you would like to accept, click on the job posting and then click “Accept Bid.”

Q: Not receiving bids that are in my price range?

A: Give your posting some time, initial bids can sometimes be in the higher price range. However, as more competing bids come in on your posting, you will be sure to get the bids that are closer to your price range. You can also add a suggested price in your posting to give an idea of what you want to pay a driver to do your job for.

Q: How does the Herculeze delivery marketplace work?

A: Herculeze is simply a delivery marketplace platform. Customers post delivery requests on the Herculeze marketplace and drivers can freely bid on these deliver requests. Customers may then choose whichever driver they wish to get their requests fulfilled.

Q: How does the bidding process work?

A: Once a job is posted, delivery providers are free to bid whatever price they believe to be reasonable for the job. Customers may then choose whichever price and provider they wish by clicking “Accept Bid”.

Q: I have a question for my driver. How can I communicate with them?

A: Customers can communicate with their provider simply by sending them a message.

Q: How are providers vetted/insured?

A: Herculeze does vetting of all drivers that are active on the Herculeze marketplace, and provides customers with the choice to insure their items.