CUSTOM ORDER POLICY

If you would like me to make a hat of your own design, or a hat that is not already listed in my shop in some form, my custom order policy applies to your order. Please read the following items carefully. They are the rules that will define our creative partnership.

1. DESCRIBE IT - Though I have made many hats this does not mean I have any special insight into the sort of hat you may want. It is up to you to give me as many details as possible. Photos and drawings can really help too. Do not take for granted that I know what you want or that the vision in my head of your hat is the same as the vision in your head. The more details you give me the more likely it is that you will be happy with the result.

2. THINK TWICE - If you tell me that you want me to use my own judgment, to put my own spin on it, or to otherwise exercise my creativity I urge you to consider carefully what you are asking. There is risk in granting another person creative control. Often people have at least some sense of what they want and it is better to think carefully and tell me what you want rather than risk me making a hat that you might not like.

3. ONE HAT RULE - Each custom order represents a single hat. This means that when you have given me the full hat description and we have agreed that I can begin I will make you one hat. A second hat (a second attempt) will not be made. If you have forgotten to mention some details and your hat does not have those details this rule is still in force. If you do not like my creative decisions after telling me to use my own judgement this rule is still in force.

4. KNOW THE RISK - This is a creative process. That means that I will likely not be able to produce the exact hat you have envisioned. I will do my best based on the information you give me and the limitations of the felting process. But ultimately you as the customer are taking a creative and financial risk by ordering a custom hat. As mentioned, I will attempt to make your hat only once. Any creative dissatisfaction you have with the hat will not be enough of a reason for me to redo the hat or issue any sort of recompense.

5. NO REFUNDS/EXCHANGES/SECOND CHANCES - Because this hat is being made according to your own specific designs and specifications I will be unable to accept the hat for refund , exchange, or store credit. Some exceptions may be made on a case-by-case basis, especially if there is some evidence that there was a failure in the craftsmanship of the hat, so please contact me if you have any concerns or questions. Otherwise this is a permanent transaction so proceed with caution.

6. REPAIR AND REBLOCKING - Your hat may not be eligible for my free reblocking program depending on the complexity of the hat. Repairs may also be especially difficult if your hat is especially complex. Please contact me if you have any problems along these lines and I will tell you if I can do anything to restore your hat and what the next step would be.

I do not mean for this process to be unnecessarily complicated. I really do want to make you something that you will be proud to wear and to own. But after several customers have attempted to take advantage of me and my custom hat making I have had to put these new stricter rules in place. This is so that I can continue to have the resources I need to make you the high-quality and interesting hats that you have come to expect. If you have any questions or concerns at all please contact me.