Important information about your abode order. View this email in your browser abode Maintenance Period Completed Hello abode community,



We are happy to announce that the abode critical maintenance period has been completed. We were able to deploy some important software patches, rebalance how we distribute load across our servers, and add some additional layers of resiliency into our cloud architecture. We also performed some additional tests to work to ensure the self-healing architecture was working as intended.



This maintenance resulted in approximately 2-3 minutes of system unresponsiveness and we're happy that we did not need the entire service window to remedy the situation. With that said, we believe that our current approach will allow us to keep your system online with the stability you deserve while also giving our teams the ability to perform maintenance on our architecture without needing to impact your system in the future.



We will continue to monitor the network closely and will communicate any further updates. As promised, we will be performing a webinar as well to perform a more in-depth overview next week. We will be following up with another email regarding the schedule of this event this weekend.



In the event that your gateway still is offline, You can also force a refresh of your gateway if it is offline by following these steps located in this knowledge article.



Thanks again for choosing abode and your patience during the past 72 hours. We're committed to re-earning your trust and ensuring that abode exceeds your expectations moving forward.



Sincerely,



Chris Carney

President & Founder, abode

