JEA Board Approves Customer Rebate Plus Additional Relief To help ensure you continue to get the vital services you need during these challenging times, JEA has suspended electric and water disconnections for late payment effective March 12. But we know it’s important to do more. Please click on the video or read below to learn about all the things we’re doing to help you during this time. View the Video Today the JEA Board of Directors approved one-time rebates totaling $27 million for all residential and commercial electric customers . The credits, which will average $25 per customer, will arrive in the form of a credit on your May bill.

. The credits, which will average $25 per customer, will arrive in the form of a credit on your May bill. As of March 31, we’ve waived all newly accrued late fees on customer bills until further notice.

on customer bills until further notice. Effective Monday, April 6, we are waiving all credit and debit card convenience fees (for MasterCard, Visa and Discover cards) added to customer bills up to $10,000. In fact, we’ll waive these fees for the next six months.