FAQs

General Questions

Is my phone/tablet compatible with Pockethernet?

iOS

iPhone 4S and more recent

iPod touch 5th generation and more recent

iPad 3rd generation and more recent



Android

Bluetooth 2.1 classic compatible with Android 4.3 or higher

Can I use Pockethernet without a phone/tablet?

Pockethernet has a quick measurement test which works without the smartphone application connected. The hardware has a basic user interface made up of RGB LEDs (wire pair status LEDs) which display the results. (pass/fail/failure type) and the network (link/DHCP status)

Am I able to use the Pockethernet app without the hardware?

No, without the hardware you can't use any of the features.

Will you release a Windows phone app?

No, this is currently not on the roadmap.

Does Pockethernet do cable certification?

No. Pockethernet is not a "cable certification" device, but performs cable qualification and verification.

What does a measurement report from Pockethernet look like?

Please have a look here.

Does Pockethernet come with a warranty?

Yes, Pockethernet comes with a standard limited 1 or 2-year warranty, depending on your region. All customers inside the EU have a 2 years warranty, all others have a 1 year warranty.

Why can't I do any testing while my Pockethernet is plugged in the USB port?

While the USB port is connected, no measurements can be made. The device must be off for regulatory compliances.

Does Pockethernet come with a tone probe?

No, Pockethernet does not come with a tone probe. A huge variety of them are available for between $20 and $200. The higher-end probes are usually more sensitive and do better 50/60Hz humming rejection. Any analog tone probe should work with Pockethernet.

Pockethernet, how the do i pronounce that?

'Pock-ether-net'

I have some great ideas for features i'd like to see in the future

Great. Share your ideas with us via: info AT pockethernet.com

Can I connect Pockethernet to a phoneline?

No. Technically the device shouldn't get damaged by it, but it's still not allowed since it doesn't have protection against lightning strikes or similar high-voltage events that can happen on a phone line.

Why is the device making click sounds while running tests?

There are moving parts inside which make this noise, they are called relays, if you look inside you can see them, the 2 white blocks just behind the ethernet port.

Why does Pockethernet switch off if I don't use it for a few minutes?

If there's no Bluetooth connected, the device will switch off after 2 minutes for powersave purposes. If there's a Bluetooth connection, the device won't switch off.

Can you advise a tone probe to use with Pockethernet?

A huge variety of them are available for between $20 and $200. The higher-end probes are usually more sensitive and do better 50/60Hz humming rejection. Any analog tone probe should work with Pockethernet. In case you’re not sure, just ask us at: info[at]pockethernet.com and we’ll let you know.

Buying & Shipping

Why do you not ship Pockethernet worldwide?

As a hardware product, Pockethernet needs to comply with regulatory requirements. We need to assess these country-by-country which takes time. Regions that we currently ship to include: EU, USA, Canada, Australia, and New Zealand. If you are interested in buying Pockethernet outside of these regions, please write us or sign up to our newsletter to be notified when it's available.

Can I buy Pockethernet in a retail store?

No, at the moment Pockethernet is only available for purchase via our online shop.

I’d like to order a Pockethernet for my company. Will I receive a commercial invoice?

Yes, all orders are shipped with an invoice.

I'd like to order for my company. Can i get the order VAT free?

Yes. In the checkout process, make sure you checkout as a company and fill out your VAT number. Any company with a valid VAT id within the EU (except Germany) can order without VAT. (VAT does not apply to any orders from USA, Canada, Australia, New Zealand, Switzerland, Norway, Iceland, Lichtenstein)

What's Included in the box when I buy Pockethernet

Pockethernet

1 Remote terminator (for Wiremap and BER tests)

Protective carrying pouch

USB cable for charging and firmware updates

50 cm Ethernet cable to connect to wall outlets

User manual in English



The shop won't accept my VAT number?

Please make sure you include the country code. The format should be [country code][VAT number]. (e.g. DE123456789). In case it's not still working, please see if your VAT id is still valid on this website . In other cases please write us info[at]pockethernet.com

What payment options do you offer?

Currently we offer Credit card payments and for all EU countries bank transfer. (We'll implement more payment options in the near future)

How much does shipping cost?

Germany, Belgium, Denmark, France, Luxemburg, Netherlands: 7.5 Euro including 19% VAT

Rest of Europe: 12 Euro including 19% VAT (no VAT for non-EU regions)

Switzerland: 16 Euro (no VAT)

USA, Canada: 22 Euro (no VAT)

Australia, New Zealand: 28 Euro (no VAT)



Do I have to pay customs and duties?

In regions outside the EU, customs duties, customs processing fees and local sales taxes may have to be paid upon receipt of the shipment. Please inform yourself about your local regulations.You can calculate these costs for example with this service: dutycalculator.com (Select Importing from: Germany, Product description: Ethernet switch)

Technical