MUMBAI: A Mumbai resident’s complaint on

against

has proved costly for a long-distance train’s panty car

.

A

of Rs 20,000 has been levied on him for overcharging passengers.

Khar resident Hashim Shaikh, who had travelled by train number 12107 from Lokmanya Tilak Terminus (LTT) to Lucknow on December 17, said the

car operator not just overcharged passengers, he was also misselling.

Shaikh said, “The cost of the tea is Rs 7 but the salesman would charge us Rs 10 and provide small packets of biscuits. Many a times along with tea, the salesman would force us to buy biscuits as well. He said the cost of tea would be Rs 10, irrespective of whether we wanted biscuits or not.”

Later, Shaikh claimed to have found that the pantry car operator was also charging Rs 10 to Rs 15 extra for lunch and dinner packets.

Shaikh made a series of complaints through his Twitter handle during the journey.

He said, “I received a reply of action being taken against the operator by the

on my Twitter handle. It also had an attachment in the form of an official correspondence that stated that a fine of Rs 20,000 had been levied on the licensee.”

Shaikh said, “It is heartening to know that we can receive feedback through official channels via Twitter.”