Q: Can I purchase a gift card?

A: Yes, gift cards are available and may be redeemed anywhere within the resort for lodging, pool admission, food at the Grill, purchases at the Shop, treatments at Spa of the Rockies or Athletic Club day passes. You can purchase gifts cards online.

Q: Can I bring a tent to the pool?

A: For the safety of our guest, personal umbrellas, tents or shade structures are not permitted inside the facility.

Q: How big are the pools?

A: Our main pool, the “big” pool, is 405 feet long and 100 feet wide at the widest point. It contains 1,071,000 gallons of water, and is kept at about 90° F / 32° C and features a diving area and exercise lap lanes. Our therapy pool, the “small” pool is 100 feet long and contains 91,000 gallons of water. It is kept at a temperature of about 104° F / 40° C.

Q: What minerals are present in the water?

A: There are over 15 different minerals found in the chemical analysis, but the four most abundant minerals in the pool are Sodium Chloride, Potassium Sulfate, Calcium Sulfate, and Calcium Bicarbonate.

Q: Where does the hot water come from?

A: The Yampah spring is located at the eastern end of our property. It has a daily flow of 3,500,000 gallons of water, at approximately 122° F/ 51° C. The source for the Yampah spring is south of the Colorado River in the Lookout Mountain and Grand Hogback areas. The water percolates through fractures in the bedrock formation into the Leadville aquifer. As this occurs, the water is heated by the geothermal gradient in the area.

Q: What is that egg-like smell?

A: Sulfate, which is a compound of Sulfur. Beneath the surface, as the water heats up due to increasing pressure and proximity to the earth’s core, it dissolves minerals including sulfur found in the surrounding soil and rocks. The sulfur binds with oxygen to form the compound sulfate. Sulfur compounds are naturally occurring in hot springs and the source of the characteristic eggy odor. According to BANA, The Balneology Association of North America, “Hydrating with Sulfur rich mineral waters has been used medicinally since ancient times. It’s also known as “nature’s beauty mineral” because your body needs it to manufacture collagen which helps with skin elasticity and keeps us young looking. Sulfur is contained in every cell in the body. Approximately 0.25 percent of your total body weight is sulfur. It is most concentrated in keratin which gives you strong hair, nails and skin. Sulfur eases irritated skin conditions, relieves pain and helps protect the body eliminate toxins.” Once you’ve enjoyed a soak in our sulfur rich waters we think you’ll learn to love smell as we have, or maybe not, but we’re pretty sure you’ll feel better.

Q: Is there chlorine in the pools?

A: Yes. While we utilize a million dollar, state-of-the-art ozone purification system, we are still required by State Health Department regulations to maintain chlorine residual in our pools. Our water is monitored 24 hours a day to ensure the utmost in purity for our guests.

Q: How often is the pool cleaned?

A: Our pool is filtered and purified 24 hours a day and both pools receive a complete changeover every six hours.

Q: Do you use any fresh water in the pools?

A: Yes. Because our water is so hot as it rises from underground (122° F / 51° C), we must add fresh water for cooling purposes.

Q: Are you open all year round?

A: Yes, but we close for routine maintenance on specific dates 5 times throughout the year.

Q: Are there locker rooms available?

A: Yes. We provide coin operated lockers, private dressing rooms, and showers along with family changing rooms and ADA accessible rooms.

Q: If we leave the pool during the day, can we return later?

A: Yes. Your admission is valid all day. Remember to stamp your hand when you leave.

Q: Where is the Lost & Found?

A: The Lost & Found is located in the pool lobby, with valuables kept in the Business Office. The hours of the Business Office are Monday through Friday, 8:00 AM to 5:00 PM. To claim your lost item, please fill out a Lost & Found form at the pool desk or the Business Office. You may also call the Business Office directly at (970) 947-2954. There is a small postage fee to return items by mail.

Q: Is there internet access available at Glenwood Hot Springs?

A: Yes. Complimentary high-speed, wireless internet access is available in all of the lodge guest rooms and in the Ute Mountain and Iron Mountain meeting rooms. Complimentary Poolside Wi-Fi is also now available. A valid email address is all that is required to gain access.

Q: Can I bring a pet?

A: Glenwood Hot Springs is a pet-free facility. No pets, including emotional support animals are allowed at the pool. Only service animals with their owners will be permitted.

Q: What time is check-in and check-out at the Lodge?

A: Check-in is after 4:00 p.m. on the date of arrival and check-out is by 12:00 p.m. on the date of departure. Earlier check-in and later check-out times may be available but must be requested directly with the Lodge.

Q: What is your smoking policy?

A: There is no smoking allowed on the pool deck, lobby or other common areas. There are designated smoking posts prior to entering the pool. Exiting and re-entering the pool is free for your convenience.

Q: Can I visit for the day?

A: Yes. We are open to the public daily, except when the pool is under maintenance. Please check out hours of operation - http://hotspringspool.com/misc/hours-operation and our daily rates http://hotspringspool.com/swim/rates. Should you prefer to stay with us, every lodge guest receives complimentary full breakfast and unlimited swimming with each stay.

Q: If I arrive by RV, Camper, or Trailer, is there a place to park?

A: We have specific parking for all RV's, Campers or Trailers at our Lot A. This lot is conveniently located just to the west of the Hot Springs Pool at 152 W. 6th Street, Glenwood Springs, CO 81601. Please view our property map at http://hotspringspool.com/amenitites/parking for additional details.