Youve spoken; weve listened. In support of offering gamers the freedom of choice, were making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.



When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.



To request a self-service refund:

1. Navigate to account.microsoft.com and sign-in.

2. From the top menu bar, select Payment & billing > Order history.

3. Navigate to a purchased game or app, and select Request a refund.



Please note the below conditions for requesting a self-service refund:

 Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.

 DLC, season passes, and add-ons are not eligible for self-service refunds.

 The game or app must be downloaded and launched before requesting a self-service refund.

 You must wait for at least 1 day after the game or app's release before requesting a self-service refund.

 Certain Windows 10 apps may not be eligible for self-service refunds.

 Microsoft reserves the right to block access for users who abuse self-service refunds.