Original review: Aug. 8, 2020

Bought a Vizio TV at Walmart in November 2019, it started to turn off by itself in a few weeks and didn’t work at all in February 2020. Vizio service company UNIS are the most unprofessional and rude people I ever dealt with. After 3 canceled appointments (both before and after the quarantine) someone came but wasn’t able to fix the TV. Now Vizio will replace the TV with a refurbished one, but they put hold on the price of the new TV to make sure I return the broken one. While I understand the need to place a hold I don’t understand why for the price of a new TV when I get a used one in return. How about the warranty? 30 days for the TV they send or until the original warranty expires. How about the 5 months they didn’t fix it? I had more than 5 Vizio TVs until now, but this for sure will be my last one.