TURN AROUND:



✑ Candles are made to order, and except in the case of custom orders or shop breaks, are usually complete and ready to be shipped, on average, within 5-7 days of when the orders are placed. Please check the turn around time that will be noted on your Etsy receipt or contact me if you have timing needs.



During the months of November and December, or when there's an unexpected influx of orders, your order can take 10-14 days (possibly a little longer) to complete and then ship. This is because I need time to secure supplies, as well as time to actually make and pack your items. This is a one-woman business, so I beg your patience. I promise I'll do my best for you!



✑ If you need your candles faster than the stated turn around time, please contact me through email/convo and we'll work together to make sure your needs are met if at all possible.



SHIPPING WITHIN THE U.S.A.:



✑ Orders for candles within the USA will ship USPS Priority mail, which includes insurance and tracking. This method is required because of the weight of the candles. I ship with USPS because it offers the best price while still being secure. Your package delivery will usually take around 2-3 business days once accepted by the USPS.



✑ Orders for smaller items (such as jewelry) within the USA will ship USPS First Class, which includes tracking. These typically arrive within a week of being accepted by the USPS (for orders within the USA).



INTERNATIONAL SHIPPING:



✑ Orders shipping outside of the USA will be shipped USPS First Class International, the less expensive but still more secure option, or if the order will weigh more than four pounds, International Priority mail. Tracking is only available for international orders while they're still in the USA and then again once they arrive in the destination country. International orders must go through customs, something I have no control over. Please allow at least two weeks for international shipping once it leaves my hands.



✑ Please note that I am not responsible for any border/customs delays, taxes or fees.



SHIPPING COSTS:



✑ The shipping costs I list are based on the weight and size of the candles/items, and I do not make a profit on shipping. I utilize Etsy's "calculated shipping" so that your cost is that much more accurate. If by chance Etsy charges you too much, I will refund the difference as soon as possible.



Q: Can you give me a shipping discount?

A: I cannot offer any shipping discounts because I only charge what the USPS charges me. I do not make any sort of profit on shipping, and I use the least expensive method available. Also, I ship using Etsy's labels, so that's even lower than what the post office charges. Bottom line: I promise I will ship your order through the most secure, fast, and least expensive option.



Just in case you want to compare shipping costs on your own, each candle (including the packaging) weighs just over 2 pounds. Each bracelet (including packaging in a padded envelope) weighs around 3 ounces.



If you're looking for a general discount, please follow SW on Twitter and/or Facebook, because that's where occasional coupon codes are posted.



LOCAL ORDERS:



✑ If you are located within 5 or so miles of my workshop or employment, I am happy to refund your shipping charge and deliver your order to your home or workplace. If I see this to be the case when you place your order, I'll contact you to let you know.



OTHER ISSUES & INFO:



✑ If the shipping address you list is incorrect and the package is returned to me by the USPS, I will refund your purchase (less shipping), so that you can repurchase it. I'll be very happy to repackage and reship right away. Alternatively, I can send you a request for new postage via PayPal, but will have to add a small amount to cover Paypal fees I'd incur.