Mele20 to Dumbo

Premium Member to Dumbo

I don't ever remember Chase being case sensitive. I've done on line banking with them (credit card) since they first got on the web and they were one of the last of the big banks to get online for credit card payments. Mine is not long (less than 13 characters). They lock you (or anyone else) out after three tries and if someone else has tried to access your account and been unsuccessful then when you try the next time you won't even be allowed to try. The account remains locked until you call them.



When I had this happen once (four-five years ago) I was locked out and called them they said that I should make my USER ID very unique as usually someone with a very similar USER ID types in your USER ID by mistake and their password and can't figure out why they can't get in. They think they mistyped the password and don't look at their USER ID so leave it as your USER ID instead of theirs and try again, still no success, they try again still thinking they typed the wrong password and, on the third try, they are locked out of what they think is their account, but is actually yours, and you are also locked out. Then they call Chase and relate what the problem is and Chase said they have a bunch of users every day who type the wrong USER ID with the correct password but never realize the problem is their incorrect USER ID. So, I made my USER ID very complicated and not a single problem like that since then. Chase was very surprised that I had not had the problem repeatedly when I called that one time I had the problem as they said it was extremely common.