Then I talked to some people here and listed down all the issues they are facing in the current system and also the technologies available in the building.

Current Issues

The problems you think users may have are not always what they truly face.

Most of the time what we think will be the problem, will be different from real problem. A large part of the current issue is due to the lack of centralization of reservation system across the different departments. SVA has more than 30 departments and it’s difficult to merge all departments into a single reservation system. Each department has different Google forms.

User Research Questions

Ask twenty-four-hour why, you will win

A questionnaire was conducted on SVA’s students, professors, and lab members.

1. Which reservation system do you like the most currently?

2. How often do you book a spot in Music lab?

3. How often do you book a spot in the lab? When?

4. Do SVA faculty encourage you to check out the lab?

5. Did you book as a group or individual?

Synthesis of Research

Key sights from Music Rehearsal room

Music rehearsal mostly happens as a group.

Some instruments like piano or drums can’t move frequently.

Feeling and Thoughts of Humans

Pain Points of Students and Studio Admin

To build any system, first you have to understand their pain points.

Action words from research

Keep your ears open for the action words and their feelings