Department officials insist incident upgrades are actually more frequent than downgrades, citing statistics largely compiled before Gumusdere took over as security chief. They said since January 2011, there have been only 62 downgrades, along with 108 upgrades. But the department declined to share details of any of the cases — including the 14 Gumusdere said were downgraded since he stepped into the security chief role early this year.