Company: TNTP, Inc.

TNTP, Inc. Posted: 01-15-2020

01-15-2020 New York City, New York - NY United States

Use your skills to help end educational inequity!

TNTP seeks a full-time Junior Administrator- Salesforce for Enterprise Systems. This position is based in a home office anywhere in the U.S. Travel for team and organizational meetings is required a few times a year.

Who We Are

A national nonprofit founded by teachers, TNTP believes our nation’s public schools can offer all children an excellent education. Today we’re a diverse team from a wide range of fields, united by a fierce commitment to helping school systems end educational inequality. We work at every level of the public education system to attract and train talented teachers and school leaders, ensure rigorous and engaging classrooms, and create environments that prioritize great teaching and accelerate student learning.

TNTP’s Enterprise Systems team supports our organization with internal and client-facing technology needs. The Junior Admin, as a member of the Enterprise Systems team, Central Operations division, supports the processes, systems, reporting and analytics for technology operations at TNTP.

What You’ll Do

The Junior Administrator– Salesforce will join a small team within the Enterprise Systems team to maintain and support TNTP’s Customer Relationship Management (CRM) system, Salesforce. This team works collaboratively with internal groups to analyze process and technology challenges and recommend practical solutions within Salesforce, as well as provide key analytics that support our business development strategy. This includes keeping a pulse on systems and data trends to support our Business Development Operations, Legal, Finance and/or alt-route teams in meeting their goals.

Specific responsibilities include:

Ensure that Salesforce is effectively maintained and supported to enable the organization to meet its business needs

Manage help desk tickets, including Tier 1 and Tier 2 support, and perform various operational functions to create an optimal end-user experience

Design and generate analytical reports, including financial reports

Collaborate and communicate with end users to understand their context and user experience

Coordinate with other colleagues within Enterprise Systems and across other teams and divisions to ensure a high-quality client experience

What You Bring



We are looking for amazing people who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change children’s lives through education. You’ll be right at home here if you learn from failure and overcome adversity, cultivate strong relationships, understand the power of diversity, advocate for equity, aspire to lead through inclusion, and push yourself, your work and the people around you to the next level. You will thrive in this position if you are a creative problem solver who loves technology, especially Salesforce, and knows how to build strong relationships with clients by accurately diagnosing their needs and implementing timely solutions.

We expect our Junior Salesforce Administrator to:

Manage and improve on systems and process. You’ll use your familiarity with CRM systems, technical, analytical and problem-solving skills to propose solutions and run with them every day.

You’ll use your familiarity with CRM systems, technical, analytical and problem-solving skills to propose solutions and run with them every day. Love data. Your experience analyzing data and making it come alive will be crucial. You will design and implement processes and reports, using Salesforce and Tableau, to ensure data integrity.

Your experience analyzing data and making it come alive will be crucial. You will design and implement processes and reports, using Salesforce and Tableau, to ensure data integrity. Connect the dots. You’ll use your strong project management and problem-solving skills to create and execute on multiple, complex streams of work, proposing solutions to thorny issues and making critical decisions on the best course of action for our work. Ambiguity doesn’t scare you; just the opposite, you thrive on it.

You’ll use your strong project management and problem-solving skills to create and execute on multiple, complex streams of work, proposing solutions to thorny issues and making critical decisions on the best course of action for our work. Ambiguity doesn’t scare you; just the opposite, you thrive on it. Partner with clients. You’ll regularly interact with internal and external clients who use Salesforce and will approach solving problems with their perspectives in mind, by responding promptly, providing resources, recommending solutions and motivating them to try out new ways of working.

Qualifications

One year of Salesforce administration experience required, with Salesforce Certified Administrator preferred

Experience gathering business requirements and developing process diagrams

Comfort working with data and data sources

Experience creating and running reports and dashboards using Salesforce and other platforms

The ability to critically assess challenges and identify flexible, effective solutions in ambiguous situations

Strong client management and relationship building skills

Ability to communicate well, facilitate discussion, lead trainings, resolve problems, and understand the needs and desires of end-users

Excellent project management skills, including the ability to work independently and efficiently in a virtual, fast-paced environment and manage multiple responsibilities simultaneously

Experience with Workday, SurveyMonkey Apply, Adobe Sign, and/or Funraise a plus but not required

What We Offer



TNTP offers a competitive salary commensurate with experience in a similar position with the potential for an annual performance based bonus. We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, commuter benefits, referral bonuses, professional development, and a 403(b) plan with employer matching. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. TNTP may offer a relocation stipend to defray the cost of moving for this role, if applicable.

To Apply



Please submit your resume and tailored cover letter online.

It’s in your best interest to apply as soon as possible. We recommend including a cover letter in your application addressing why you are interested in TNTP and how your experience has prepared you for this position.

Position Type:

Regular

TNTP is an equal employment opportunity employer committed to maintaining a non-discriminatory work environment. TNTP does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, arrest record, conviction record, or any other personal characteristic protected by applicable law. This policy covers all programs, services, policies, and procedures of TNTP, including recruiting, hiring, training, promotion, and administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations.