There are reports coming out of the UK that at least a dozen people who bought a Nintendo Switch as part of Amazon’s Black Friday sales did not get sent a Nintendo Switch. Instead, they’ve received everything from air freshener to photopolymer resin instead.



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The Mirror has been rounding up some of the complaints, which have prompted an apology from Amazon and a promise that the company will be “investigating exactly what’s happened. ”

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The issue doesn’t appear to be a simple error in orders—like a SKU mix-up, where everyone who ordered a Switch got a PS4 instead—since those affected are receiving completely random items all over the country. Some of the other mistaken products sent out include a Remington facial trimmer, bedsheets, LEGO, dog food and dishwashing powder.



Amazon’s apology reads:

We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right.