by Krzysztof KAWULAK • 03 Jul, 2018 •

The card scheme rules require merchants on all platforms (e.g. web pages, apps) to have policies that clearly disclose certain business information. The specific policy requirements may vary depending on the location where you operate, the card brands you accept, and your business model. To help ensure that our merchants remain compliant and reduce the risk of chargebacks, we have outlined the regulations which Visa and MasterCard have outlined: ✓ Have you clearly identified yourself to your customers including contact information? ✓ Is your Legal name provided? ✓ Is your Domain ownership confirmed? ✓ Did you display the correct Visa and Mastercard logos? ✓ Is your website SSL trusted? ✓ Did you clearly state your product pricing/fees? ✓ Did you clearly state your Refund or Cancellation Policy? ✓ Did you clearly state your Privacy Policy/Cookies Policy? ✓ Do you have a Shipping Policy/Delivery Policy displayed? ✓ Did you display your Terms and Conditions? Have you clearly identified yourself to your customers including contact information? You must clearly display your contact details to your customers. These details must include: • Clear posting of the postal address • Clear posting of the customer service telephone number • Clear posting of the customer service email address Is your Legal name provided? A clear posting of your/ the company's legal name on the website must be provided. The Legal entity and your location prominently displayed on the payments page or the page immediately preceding the payment page. Is your Domain ownership confirmed? Your web address (domain name) must be registered in the company name. The reason for this is that if your customer searches the domain name, they can see who exactly owns the website they have spent money with. This also helps stop fraudsters setting up new businesses. Did you display the correct Visa and Mastercard logos? You must display the logos of the credit cards that you accept on the website or app. This is also good business practice, as trusted card logos tend to boost your customers confidence and encouraging them to make a purchase. The logos should be displayed at the point of entry to the shop. Thus, ensuring that your clients are aware of the payment instruments that you accept before they make a purchase. The recommendation is to display the card logos as well as payment service logos not just at the point of payment but also on all pages that promote the goods and services. Is your website SSL trusted? One of the most important components of online business is creating a trusted environment where potential customers feel confident in making purchases. SSL certificates create a foundation of trust by establishing a secure connection. Did you clearly state the product pricing? Pricing should be made clear to customers on your site before they complete a payment with you. Did you clearly state your Refund or Cancellation Policy? You must disclose to your customer your return, refund, and cancellation policies. A refund policy must be clearly displayed on the website even if no refunds are offered. This can be displayed anywhere on the website, as long as it is displayed before a customer makes a payment. Your refund/cancellation policy should detail: • Whether or not you provide refunds • What conditions must be met to be eligible for a refund • Whether there are any fees associated with refunds or cancellations Did you clearly state your Privacy Policy/ Cookies Policy? The policy should be displayed under their own headings and include the following: • What information you collect from your customers? • What you do with that information? • Is there a small box that the user must tick to confirm that they have read the data protection policy before sending their information? • Is there a small box that the user must tick to confirm a purchase where providing personal information was necessary? We recommend that the Cookies Policy is displayed under their own headings. Do you have a Shipping Policy/Delivery Policy displayed? Before completing the purchase, has all relevant contract information (on delivery periods, payment methods and cancellation options) been specified to your client? Did you display your Terms and Conditions? Your website must be clear about your terms of use. This type of agreement typically includes sections that address the following: • Disambiguation/definition of key terms and phrases • User rights and responsibilities • Disclaimer/limitation of liability clarifying the site's legal liability for damages incurred by users Please note that you as a merchant are responsible to display the above listed requirements to your customers. If you need any assistance or if you have any questions, please do not hesitate to contact us.