We’d like to offer our sincerest apologies for the issue with PlayStation®4 disc copies of FINAL FANTASY XIV: Heavensward, which caused some players to be unable to access Heavensward content under certain conditions.As an apology, we would like to offer compensation of one "phial of Fantasia" to players who were affected by this issue.In order to receive the item, we ask that affected players please fill out the form below. After confirmation of the submitted information the item will be delivered to you by Mog letter.Once again, we deeply apologize for the inconvenience this issue has caused.◆Who is EligiblePlayers who meet all three requirements below and were unable to access Heavensward content up through Jun. 23, 2015 1:15 p.m. (PDT)1. Did not participate in the Early Access period of Heavensward2. Possess a PlayStation®4 entitlement to play FINAL FANTASY XIV: A Realm Reborn3. Registered the product code for their PlayStation®4 disc copy of FINAL FANTASY XIV: Heavensward or PlayStation®4 disc copy of FINAL FANTASY XIV Online between Jun. 22, 2015 8:00 a.m. and Jun. 23, 2015 1:15 p.m. (PDT), and were unable to access Heavensward content◆Form Submission PeriodJun. 24, 2015 6:00 a.m. - Jul. 8, 2015 7:59 a.m. (PDT)◆Submission MethodPlease use the following form.After the submitted information is confirmed, the character you have chosen will be sent one “phial of Fantasia” via Mog letter.