Returns and exchange details

Refunds are offered on ready-to-ship items ONLY. Ready-to-ship garments and accessories are considered items that are in-stock in our studio. If any alterations are requested, the garment is no longer ready-to-ship, therefore NOT eligible for a refund. Ready-to-ship returns must be shipped back 2 business days after they are received. There are NO refunds on custom orders, because each item is handmade to fit your measurements and specifications.



All bespoke orders require a deposit, which is normally half the price of your order. Your deposit allows us to start the process of creating your one-of-a-kind order. Since we have already invested time and materials in your order, half of your down-payment is non-refundable.



Finally, measurements are the responsibility of the client, if any changes must be made to the garment due to change in measurement after the production process has started, an additional charge may be implemented. We make all orders directly from the measurements given to us.



If you are unhappy for any reason, we will definitely try to fix the situation. Our ultimate goal is to make you happy, we want to hear, "It fits like a glove, you are the best Cleo and Clementine"! Ok, maybe we're not THE best, but we're constantly improving and refining our practices and techniques to get there.