Emma Jordan had just put a load of washing in the machine and was taking a dip in her swimming pool when she heard the fire alarm go off.

She raced back into her "dream home" on the Gold Coast, which her family had moved into only a month before, to see flames busting out of her laundry and soot everywhere.

"When the ambulance came and put the blood pressure monitor on she said, 'You alright love? ... Was that a Samsung washing machine?" Mrs Jordan said.

The police and firefighters asked her the same question.