Company: Zero To Three

Zero To Three Posted: 02-06-2020

02-06-2020 Washington, DC, District of Columbia - DC United States

Summary

ZERO TO THREE is looking for an experienced Salesforce Administrator to join a team focused on driving process automation and supporting our Salesforce eco-system. The Salesforce Administrator will work closely with subject matter experts to identify, develop and deploy new business processes. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our Salesforce ecosystem.



About the Organization

Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE we envision a society that has the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at www.zerotothree.org.

Essential Duties and Responsibilities

Serve as a technical resource for in-house projects and work with vendors and implementation partners to complete a highly detailed and complex Salesforce Sales Cloud NPSP environment;

Serve as a member of the internal Salesforce support team to analyze and troubleshoot data, and the Salesforce ecosystem/integration issues including Fonteva, Pardot, Conga, Tableau, FormAssembly and HigherLogic community;

Handle all basic administrative functions including but not limited to user and profile administration, reporting and dashboards, workflows, permissions/role management, object and field creation, and data cleansing;

Develop customized solutions using Salesforce toolset including custom objects and fields, validation rules, workflows, process builder, flows, approval processes, profiles, roles, permission sets, Visualforce and Apex;

Serve as a subject matter expert for Salesforce capabilities and best practices, working closely with business partners to realize the full capabilities of Salesforce;

Partner with various stakeholders and the Business Analyst to analyze business needs, elicit requirements and implement solutions that enable the business to achieve its objectives, improve user experience and drive system adoption;

Conduct user acceptance testing and support the creation of technical documentation for Salesforce configuration and related integrations;

Collaborate with cross-functional stakeholders to design and deliver initial and ongoing end user training programs to improve platform adoption and utilization

Work cross-functionally to maintain and improve upon Salesforce integrations with third-party applications;

Complete regular internal system audits and continuously monitor data quality and integrity;

Manage Salesforce data feeds and other integrations;

Communicate effectively with key stakeholders regarding the Salesforce project, technology, and functionality.



Essential Skills and Experience

Bachelor’s degree or equivalent experience; Salesforce Administration certificate is required

Minimum of 3 years of experience as a Salesforce Administrator in a fast-paced environment;

Proficiency in Excel for data manipulation and complex reporting requirements;

Familiarity with third-party integrations (e.g. Pardot, Fonteva, HigherLogic, FormAssembly,etc.)

Ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues

Proven ability to design and build new processes and facilitate user adoption;

A demonstrated ability to understand and articulate complex requirements;

Experience working with staff to identify requirements and map the vision to a fundamental set of Salesforce capabilities;

Comprehension of data structure, data modeling, and database schema;

Excellent client facing skills, strong oral and written communication skills, requirement analysis, business process modeling, and problem-solving skills;

Must work well with general guidance, be organized, detailed oriented and possess strong customer service and interpersonal skills;

Ability to establish and maintain effective working relationships and to work as part of a team.

Essential Qualities

Encourages and practices critical thinking

Is self-reflective and empathic

Recognizes the influence of workplace relationships on outcomes and results

Maintains a respectful and accepting approach to others

Awareness of the influence of the larger context on individual behavior

Ability to work independently and as part of a team

Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization



Education

Bachelor’s degree or equivalent experience; Salesforce Administration certificate is required



Working Conditions

The work conditions described here is representative of those an employee encounters while performing this job. Depending on work location, the incumbent will typically work indoors in a heated and air-conditioned office, with a mixture of natural, incandescent and fluorescent light with low to moderate noise levels or be subject to working conditions conducive to a home office. When travel is expected the incumbent will be exposed to outside environmental conditions during those times.



ZERO TO THREE: National Center for Infants, Toddlers, and Families is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities