The inner workings of Congress may seem baffling to the public, but some of the mystery has just been explained.

Emily Ellsworth, who worked for six years as a liaison between constituents and federal agencies in the district offices of Utah Republican Reps. Jason Chaffetz and Chris Stewart, posted on Twitter a guide to getting the attention of a member of Congress:

"Tweeting or writing on Facebook is largely ineffective," Ellsworth explained. "I never looked at those comments except to remove the harassing ones."

"The most effective thing is to actually call them on the phone. At their district (state) office. They have to talk to you there," she wrote.

She also suggested that constituents build relationships with the staff members of their representatives and inform them about their issues of concern.