The Patron Saint of Cel Companies

After a litany of frustrations with my cel service and a handful of completely inadequate solutions from Sprint Customer Care, I recently took to Twitter to voice my grievances. On Mar 21, a user named @GotALottaSwagg responded rudely to a four-day-old anti-Sprint tweet:

I visited his profile to try to figure out what our relation was:

I got his name, Justin Crawford, from Google, and found a very thin Google Plus profile, but no Facebook account.

He was not following me. He was, however, following Sprint Care (and Verizon Care). And a bunch of strippers.

Scattered throughout a barrage of racist, sexist, and extremely horny tweets like these:

were repeated attacks on users complaining about Sprint. Like this:

and this:

and this:

and this:

and this:

and this:

Weird, right? But weirder still, since he wasn’t a follower of mine (or any of his other targets), my correspondence with Sprint Care would not have appeared in his feed. To see it he would either have had to A) browse to the Sprint Care profile, change the default feed display (clicking “All” as pictured below), and scroll through hundreds and hundreds of tweets PER DAY (loading 15 at a time) to get to my 4-day old tweet and respond to it (scrolling back 4 days took me over 30 minutes)…

OR

B) see it on a brand-awareness-management app like Tweetdeck, while monitoring the Sprint Care Twitter account as an employee at the Sprint Call Center in Hampton, VA, and then respond from his personal account.

There was a “JC” working the Sprint Care account on every day that he attacked customers, except for Mar 17. On Mar 17 there was a “JAC” working the account.

Sprint Customer service refused to connect me to the Hampton Call Center, and would not confirm whether or not a “Justin Crawford” worked there. They did say he wasn’t on IM at that time.

Seems like the kind of thing that could get someone fired, no?

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*UPDATE - someone sent Justin Crawford this article, and the following interaction ensued:

I guess the explanation is that on May 21 he miraculously searched Twitter for “@gavincastleton and @sprintcare.” And… I guess… he did this… for all the strangers he attacked….?

Then this:

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*UPDATE 2 - I wrote this little track about @GotALottaSwagg: