Imagine this situation: You sell items at your eCommerce store, build your brand, people trust you and then… there is a problem with payments. There are some errors when customers click the ‘Pay’ button – or the number of card data stealing is growing. What will you do in this situation? You will try to contact your payment provider first.

Now imagine that no one is responding – you lose customers and sales. A few days pass by and the provider just tells you to be patient. Not cool, right?