our issue is: I just unsubscribed to your service. I wrote a reason, but I'm not so sure it will be reviewed, and I would like to make sure somebody sees it because it is extremely important.

You are now chatting with: Erika

Netflix Erika

Hi, this is Erika from Netflix, By the way, to make sure that we don't get disconnected. If you are chatting using a mobile device, PLEASE DO NOT click the "Back" button on your device or If you are using a computer, please do not close or exit the browser. I already read about your concern and for me to be able to assist you, may I have the email address on your Netflix account please?

You:redacted@gmail.com

Netflix Erika:Thank you, Let me just pull up the account.

Netflix Erika:I have checked here that it was already cancelled.

You:Yes, are you able to read the reason why?

You: This is very important to me

Netflix Erika:And if you don't mind may I know the reason why you cancelled your subscription, so that I could address your concern.

You:and a lot of people

Netflix Erika

We don't receive the email.

You: Sure, I saved what I wrote so I'm going to copy exactly what was said:

You:

Your website offers movies that are literally streaming child pornography, specifically speaking of the film "Desire". I've been informed that your website is already under investigation but I want a FULL refund of every single month's payments since I've been subscribed to this website. I refuse to support any kind of service that promotes child pornography and there is no way that your company was unaware of this. There's been several movies that have really made me question the integrity and obvious political agenda going on. I will be sharing these facts with every single person I know who is subscribed to your service. No normal decent human being would want their money going towards a place that streams child porn. If there is any dispute about my request for a refund I will be contacting my senators and congressmen and I'll be sure to mention how your recommendation system offered me a documentary on White Supremacy, the KKK and Nazis when I watched a documentary on my President.

Netflix Erika: Sure. Thank you.

Netflix Erika: Upon checking here, we can only process the last month's charge since there are traces of usage on the account for the previous months that you are subscribed to Netflix.

You: Of course, I've had this account for over a year

You: But I need a full refund, the website is streaming illegal activity

You: And I cant have a dime of my money spent to support that

Netflix Erika: Yes, however we can only process a full refund for the last month's charge which was deducted on your account 2 days ago.

You: Well who can I contact to speak about getting a refund for the entirety of my subscription?

You: I know somebody can do this

You: I understand if you cant

You: But please direct me to someone I can contact

Netflix Erika: Would you like me to process the credit for the last months charge?

Netflix Erika:Hey, just checking in - are you still with me?

You: Are you able to give me a suggestion on who to contact to meet my request? Otherwise I wont compromise with a refund on just my last month's charge and I'll be forced to move onto filing a consumer complaint, and contacting congressmen and senators

Netflix Erika: Netflix is a global company, we make every effort to ensure that we provide the same experience for each of our members around the world. Because of this, we work to maintain the artistic integrity of our content creators and present their work unaltered. Some members may disagree with this approach.

You: It isn't legal to stream that material, child pornography is not art.

Netflix Erika: But then you still can chose what shows to watch. Netflix is an on-demand service so members can choose what to watch based on detailed descriptions of the titles.

You: Pornography sites don't even offer that.

You: It doesnt change the legality of this.

Netflix Erika: Unfortunately I cannot comment on that part since we don't have enough information.

You:And just so you are aware the description of the movie that displays this illegal and disgusting material is this "She came to patch things up with her sister after years of rivalry, But she ended up wanting her sister's man."

Netflix Erika:I can only assist you on the refund for the last months charge for your subscription.

You:Can you assist me with someone who understands my complaint?

Netflix Erika: We don't have a way to refer you to a different department. We can take this as a feedback.

You: So your customer service is that limited?

Netflix Erika: No, we don't have a way to refer to any other department about this, should I process the credit on your account?

Netflix Erika: Hey, just checking in - are you still with me?

You: You mean "yes" to my question then. Your customer service is extremely limited to the point where all you can do is take feedback. The multi-billion dollar company can only do so much as offer me a $12.99 refund for offering child pornography on a website my family and I use to watch movies.

Netflix Erika: Shall we still proceed with the refund for the last month's charge?

You: You can, but I'll be saving this conversation to show in my consumer complaint report and several letters and forums I'll be writing on. And I'll be contacting all support until someone can help me get the refund I deserve.

Netflix Erika: I'll go ahead and process the credit for the last month's charge which was collected on, June 26, 2018 for $13.99.

Netflix Erika: I have already processed the credit. I advise that you might need to contact your financial institution and tell them that Netflix has already processed the credit so that you can check with them when it will reflect on your account.

You: I'll be contacting a lot of people

Netflix Erika: Would there be anything else for today?

Netflix Erika: Hey, just checking in - are you still with me?

You: Can I get any information on you for mentioning the person who helped me today?

Netflix Erika: What do you mean?

You: I'll just let them know Erika from Netflix was who I spoke to today then

Netflix Erika: You can save the transcript on your email. Anything else for today?

You: Do you have an employee number?