Seiko Dreamhack Winter tiebreaker issue

Hey guys,



My name is Seiko and I participated in the Dreamhack Winter Hearthstone tournament this weekend.

The tournament had nine rounds of swiss. I went 7-2 with my losses being in the 3rd and 9th round. My second loss being in the 9th round should make my tiebreakers pretty good.



When the top 16 was first announced I was ranked 15th but there were technical issues so a manual recalculation was done. After this recalculation I was ranked 17th, so I was not going to advance to the playoffs.



This surprised me and my manager so we asked them how they calculated the tiebreaker. They were not very cooperative, so it took us a long time to get the formula. After we finally received it, which was after the first top 16 match was streamed, we recalculated the relevant tiebreakers (which was not difficult). Norage's tiebreaker ended up being 55,39% and he would have finished as 21st (he got to play in top 16), whereas I would be 15th with a tiebreaker of 58,71%. The whole situation really made no sense to me. (I want to clarify that I have no issues with NoRage and I don’t blame him at all, he deserves it as well.)



So we went to the admin with our calculations but they wouldn't listen to us for several hours. I asked them several times about this issue and they kept telling me that they are working on it, even though it would just take a minute to calculate it together. We were very persistent and finally got them to reconsider and recalculate it. Around 10:30 pm (after about 4 hours and all the top 16 matches had finished at this point) they talked to us behind the scenes and told us that they made a mistake, but replaying the round is impossible.



I understand that it is not possible to change the bracket but I was very devastated, since getting a spot in the top 16 and especially a chance to win the event is way more valuable to me than the money I got as a compensation.



Thanks to all my teammates and my manager for cheering me up the whole time. I have never had any previous issues with Dreamhack, I believe they are a great organization, but things like this cannot happen.



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