A coalition of consumer groups sent a complaint to the FTC, charging that Facebook engaged in unfair and deceptive practices and violated the Children's Online Privacy Protection Act after court documents from a 2012 class action lawsuit revealed that Facebook encouraged children to make credit card purchases on Facebook's platform. Parents and minors repeatedly complained about the credit card charges, but the documents indicate that the company refused to refund charges and set up a complex complaint system to deter refund requests. EPIC helped enact the children online privacy law and regularly submits comments to the FTC on children's privacy issues.