Central Mumbai's district consumer dispute redressal forum pulled up an international courier company — Bombino Express Private Limited — for failing to deliver a product in the promised time, thus penalizing the firm. The forum directed the firm to pay an amount of Rs8,550 to the complainant with nine per cent interest. The forum also directed the firm to pay Rs10,000 towards the complainant's mental agony along with an additional amount of Rs5,000 towards the complainant's litigation charge.

The case dates back to October 2014, when Suresh Warke, a resident of Worli, had approached the courier company to send a few articles to his two sons who were based in the United States of America (USA). The firm had promised to deliver the consignment within a week. Accordingly, Warke packed a consignment bearing a few snacks and articles on the occasion of Diwali. However, the consignment was not delivered in the stipulated time frame, but days after the Diwali was over. Also, the package which the complainant's son's received was damaged, leading to mental agony for the complainant and his son's.

Aggrieved by the firm's attitude, the complainant approached the forum and filed a case against the it. The forum, after going through the complaint, asked the firm to file its reply. The firm, however, did not respond to the complaint.

The forum, thus after going through the evidence brought on record, held the firm guilty of providing delayed and negligent services towards its complainant, thus penalizing the firm for the same.