Wish I had better news to report, but had a pretty awful delivery of a new long range X today with my parents. This was their first Tesla, and they were super excited, and rented a car and drove 3 hours for delivery today. I took off from work early and met them to help out with their delivery experience.

The paperwork was signed, given keys to the car, did a check over and had a good orientation. We hit a small snag when the slacker radio didn’t activate, so they went away, said they activated it and asked us to check to see if it worked.

At that point, it all went south.

The two screens went black and the charge port went into the locked position where no charger could be inserted. It was suddenly bricked. Not able to do a soft or hard reset. The next 2 hours consisted of several technicians coming over, along with the delivery manager to see if they could figure out what happened. They were unable to connect to the car from their end. They checked the 12 V battery and checked for any loose connections around the car with no luck. Finally, they apologized and said there was a problem that would need repair.

My parents were pretty devastated. We were literally about to drive off the lot when this happened. The check for payment was returned and my parents said said they no longer wanted that particular vehicle. There are no more like what they want available right now to match with. Now they are deciding what to do next while Tesla works to see if they can help make up for the situation.

obviously, very disappointed.

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