HI guys,

I can't believe I'm doing this, but I need to share it, as I'm quite disappointed.

Back in February I ordered a large amount of stuff from you and had lots of troubles with my local customs, so I had to recently return the package to yourselves.

When you received it back, I wanted to just pay for shipping again to a new address, which I'm sure is not that hard to do since you work with PayPal and in fact I had done it with you before.

Not sure who was replying to my mails, but the replies were very short and distant (or so it seemed to me) - my suggestion was not considered and I decided to cave in and just go for your suggestion: a refund and making a new order.

The refund finally came in today, so off I was to purchase my previous stuff again, only to find out The Essenger bundle, along with the first Scandroid album on vinyl were now sold out...

You see, this is why I wanted to just pay for shipping again... I have now ended up missing out on two things that I would've enjoyed very much and felt good supporting both artists.

I don't expect you to do anything, but I do want to share my genuine disappointment. I've been supporting you for more than a decade and have never had any issues with you.

I'm not even mad, just really really bummed out, because I follow all of your stuff with a passion.

I get it's not your fault I live in a shitty third world country that has corrupt and inefficient systems, but was it really that much to ask to just pay for the shipment anew and get my stuff that I originally bought... or at the very least, could you have not put these items aside for me? I didn't even consider asking, I assumed once I get the refund I'd just be able to buy the stuff again, but clearly not.

If there's any positive takeaway from all this it's that someone else will get to enjoy these great items, but that's sadly of little consolation to me.

Anyway, I still love you guys and will continue to support the work you do. I hope you can take this as constructive feedback and not just whining.

Thanks for reading.

Best,

Bob