By Madhav Bhandari



66% of Small Business across USA don’t use a CRM. This is despite the CRM market being a $12B industry. We examine the factors behind why the adoption rate among Small Businesses is low.

We collected data from 25 different sources to determine the huge cost in time and money of implementing a traditional CRM. Here’s a checklist that a CRM must satisfy to avoid being a huge drain on a Small Business’ resources.