What we learned

Giving the proces out of hand and letting clients implement service design techniques and skills by themselves. Kaarel explains how they started intervening less after a while and how their client started implementing service design by themselves, because every organisation needs to learn to do it by themselves.

One of our big clients at the moment also created a vacancy for a service designer recently. They recognise the value and want to get these skills inside the organisation. Not only do they want to hire a service designer, we will also give a service design training to a group of employees. This training will consist of practical workshops and coaching sessions to get service design thinking inside the organisation.

A behind the scene story

Our improvised recording studio