Unfortunately for United, passengers are watching one of its paying customers be assaulted on the same day Forbes published an account of how to handle just such a situation: "Why Delta Air Lines Paid Me $11,000 Not To Fly To Florida This Weekend." The writer, Laura Begley Bloom, recounts a saga in which she, her husband and daughter negotiated with Delta agents and wound up agreeing to cancel their plans. "But we can't complain," she writes. "Do the math — my family and I made about $11,000 from Delta this weekend. And it didn't cost us anything besides our time (and a missed trip)."