To our valued DaVinci fans - An open letter -

There has been an overwhelming response from our loyal fans as the highly anticipated Ascent is prepared for launch. For that we sincerely thank you. We read and hear all of your comments, and with thousands of happy customers around the globe, we fully understand that some are unhappy with the delays and apparent lack of communication as the Ascent makes its way to market.

As a brand and company that has entered this amazing space of vaporizers with an extraordinary product, our sole purpose remains true for our brand and vape enthusiasts; that is to provide the ultimate vape experience by delivering a feature-filled, innovative, tech-based, and portable vaporizer. We've taken extraordinary measures to ensure that your Ascent is the highest quality product possible.

The Ascent development process involved a thorough beta test period which resulted in significant modifications requiring new molds and components. Additionally, the glass-on-glass feature designed for pure flavor created a new set of challenges and has required extra precautions and steps for shipment and importing. We promise that these steps are real and necessary in order to deliver the ultimate glass-on-glass OLED vaporizer.

No one wants to deliver the Ascent more than we do. Our eagerness to fulfill your orders drove us to open up sales for a limited group while product was in transit but not yet received. While always a possibility, we didn't expect to be in a holding pattern and until this is resolved we believe it would be unwise to put more units in transit. For those that are requesting a release date, we can only tell you that until we have confirmation that goods are freely flowing to us, we can't guarantee a date just yet. The moment we receive the first shipments of the Ascent, a date will be released and our pre-sale orders will be filled first and as more product is received, our pre-registration orders will resume. As our first production runs are always small to better control quality with a new release, general sales will be opened up as quickly as possible as more Ascents continue to be produced.

Thank you for being here with us and please know that we've made changes so that we can provide more frequent updates and responses to your concerns.

Your DaVinci Team.