We were highly impressed with the entire process of our kitchen table and chairs. The company sends you pictures of your product as it is being completed. This really helped pass the time. It was cool receiving emails with updates and then looking at your actual item. Depending on what you order we highly recommend the white glove service. Our table and chairs were over 500 pounds and there was no way my husband nor I could lift that, take it in the house, assemble it, and take the pallets and cardboard, and packing material to the dump. White glove took care of all of that for us. This was offered through Sierra Living Concepts, so we didn't even need to look around for someone to help us, they arranged the whole thing. Exceptional quality, great service, would highly recommend. We are planning on using them for all our one of a kind, hand made items.