In a statement from PacSun, the company's senior vice president Paula Lentini wrote: "We worked very hard the past 24 hours to gather all the facts related to a Facebook post regarding a PacSun store manager in Hilo, Hawaii and the alleged arrest of a local Hilo resident. We have determined that neither party was accurate in how they handled the situation. The store manager was following the music level guidelines provided to her by her offsite supervisor and did not have the authority to make changes to the level. Moving forward, PacSun will be working with mall management and the local theater to ensure the PacSun music is not a disturbance to theater guests. Also, with regard to the involvement of local law enforcement, due to the verbal incident, it was at the recommendation of mall security to have the manager call the authorities. PacSun has been in Hilo for more than 13 years and values our customers who frequent our store each and every day. This is an unfortunate circumstance and we will work hard to rectify the situation with our customers as well as neighboring mall tenants."