Partnering with an inbound call center provider requires very little work on your end. First, you have to select the call center provider you want to work with. You can use the list above to evaluate call centers and determine which meet your needs.



After you have selected your provider, you will need to work with them to set up training for their agents. In some cases, you may have very little additional training or specialized services that the agents need to understand. In other cases, you may need to share the training resources you built in-house to the call center. If you don’t have any training materials, you may have to create them or work with the call center to put together a training course.



Once the call center has trained your agents, you have very little to do. You may need to address some unexpected issues in the first few weeks or months in order to fine-tune the system, but that is the extent of your involvement unless you need to change or scale your services.