It seems like only yesterday that we upgraded to Geneva... Maybe that's because many ServiceNow customers still haven't done so. That won't stop us from exploring the new hotness that is Helsinki, though! As always we aim to provide you with the latest updates on the latest update.

Get it?

That was a terrible pun.

I apologize.

We've scoured the existing documentation, watched the available demos, and tried out the early-access dev instances. In this article, we're going to cover all of the most visible changes and new features in Helsinki so far on a product-by-product basis, and give you the low-down on what you can expect out of an upgrade. Let's get started!

Note: This is part one of a two-part series on ServiceNow Helsinki. Subscribe to stay tuned for when part 2 comes out!