A ONE-OFF “Icebar Experience” in Perth has received an avalanche of frosty reviews from fired up customers.

The pop-up bar was set up inside Public House on Saturday and cost punters $55 each for 45 minutes in the “ice bar”.

It was a highly-anticipated event in a city which rarely records sub-zero temperatures.

It seems expectations did not meet reality, however, with dozens of people taking to Facebook to vent their disappointment and call for refunds.

“Had the misfortune of attending ice bar Perth on Saturday,” Kim McGlynn-George said.

“Arrived to find a plastic tent inside a bar with the air conditioning turned to cold.

“Were given chux to hold the glasses as all gloves were wet. Only ice in the bar were the glasses.

“They sell as an Ice Bar experience, where was the ice?”

Penny May said the air-conditioning in her car way was “waaaay icier”.

Like Christina Kotaridis, she said she only stayed for 10 minutes.

“That’s about 10 minutes of my life I will never get back,” Ms Kotaridis said.

Even the manager of Public House, Justin Palmer, admitted he felt “dudded”.

“I was disappointed like everyone else,” Mr Palmer said.

“I bought what everyone else bought. I bought the idea of an ice bar experience.”

Camera Icon The Icebar Experience tent. Credit: book)

Public House posted a public apology on their Facebook page and provided an email address for the Icebar Experience team.

“Had we have known that what was to be offered was not as portrayed then we would not have allowed it to proceed,” Public House said.

Icebar Experience organisers held a pop-up event in Sydney last month which attracted similar criticism.

It is understood tickets to the Sydney event cost $65 and some of the people who attended received refunds.

The organisers of the event are offering partial or full refunds.

Sarah Adams said sourcing local suppliers to execute the Icebar concept had been a “huge challenge” and they had shipped the ice blocks from Melbourne.

Ms Adams provided a statement she had sent to unhappy customers.

“We sincerely apologise that the event did not meet your expectations and a partial refund of 50% will be refunded to you,” the statement said.