UPDATE 12/07/2018

Fellow Tankers,

Two days ago on Tuesday the 10th, we finalized the move of our Singapore periphery to Hong Kong.

This was an important step for us to take, and followed the equally crucial launch of the ANZ periphery last October.

Based on our analysis, we expected the transition to be a smooth one, even though there is always uncertainty with routing which can only be fully tested when the server is live. To some extent, the transition went as expected. Unfortunately, we discovered that several ISP connections to the new Hong Kong server across the region were not optimized, resulting in abnormally high latency and intermittent lag spikes.

We have been working with the community to analyse connections and now know that, instead of utilising the most direct path to the Hong Kong server as was intended, several ISPs are currently routing through indirect locations such as the USA or Japan.

Next Steps

We are currently working on optimizing these connections for affected players. Several connectivity issues have already been resolved and resulted in improved ping for those players. We are looking to do so for more of them in the next few days.

Unfortunately, some of the rerouting optimizations may only be completed sometime beyond this week. We deeply apologise for any inconvenience caused.

As compensation, we have planned for new missions to be made accessible to any player in Asia, regardless of your connection status:

Mission #1 (Available once per account):

12/07/2018 – 20/07/2018, 14:00 UTC+8

Win 1 Random Battle + Be in the Top 10 in your team (EXP) to earn:

3 days Premium Account time 3 days Premium Account time

1x ‘+100% EXP’ booster (1 hour) 1x ‘+100% EXP’ booster (1 hour)

1x ‘+200% Crew EXP’ booster (1 hour) 1x ‘+200% Crew EXP’ booster (1 hour)

2x Large Repair Kit 2x Large Repair Kit

2x Large First Aid Kit 2x Large First Aid Kit

2x Automatic Fire Extinguisher 2x Automatic Fire Extinguisher

Mission #2 (Available once per day):

13/07/2018 – 23/07/2018

Win 1 Random Battle + Be in the Top 10 in your team (EXP) to earn: