Last weekend’s broadband slow down was caused by cable cuts on TM’s fibre network. This affected Streamyx, Unifi, Unifi Mobile as well as other broadband services that tap on TM’s infrastructure.

In their latest update, they shared that the disruption was caused by multiple fibre cuts due to ongoing road works by MRT contractors in Sentul as well as Sabak Bernam West Cost Expressway (WSE) contractors in Sabak Bernam. These cable cuts have caused slow internet experience especially when accessing websites and video streaming platforms.

According to TM, fibre repair and replacement works are still underway. To fix the problem, they have optimised their network by rerouting traffic and all affected services have been fully restored at 10:00am. TM has already highlighted this cable cut issue to the relevant local councils and TM is taking necessary actions against the responsible contractors.

Below is the official statement from TM: