Good day.

This message is translated using google translate. I apologize for the broken translation. I have no other way to report an error.

So.

Immediately after starting Blizzcon, I and my two friends decided to update the PTR. We all have different PC characteristics and different internet providers. We all had problems running PTR:

The background image is not loaded in the start menu.

If it loads, it appears for a split second and then disappears again.

background image is missing in the settings, game search, collections, profile and communication.

If the game is found or created, there is an endless loading.

In the collections, some sound effects are reproduced, but there are no models. Only the same crystal background.

The menu “containers” also does not work. Only crystal background and button “escape”.

After press alt + z, the crystal background disappears and the “highway 66” becomes visible, but not Ash. If you do the same operation in the “collection”, then it becomes clear that some models are missing (for example, Ash’s viper: http://www.picshare.ru/view/9388136a ).

The client does not fall and does not give errors, but this is definitely some kind of problem.

My attempts to correct this problem included the following:

Check the hard disk for damage to the segments / data;

Check the system files for errors;

Cleaning general PC cache

Cleaning the Blizzard Cache

Delete (with backup) all the files of the Blizzard from ProgramData

Delete (with backup) all the files of the Blizzard from AppData

Delete (with backup) folder Overwatch from MyDocuments;

Complete reinstallation of the test client:

When the main game is installed (with automatic copying of part of the data);

With the main game removed (“clean”);

“Check and Repair”, as well as “Search for Updates” is performed several times a day;

RAZER was completely removed before the last mention in the register;

Copy the directory of the main game and install a test on top of the main one;

Reinstalling Windows and installing PTR on a “clean” Windows;

All background applications are turned off, autoruns cleared, services stopped;

Video card drivers updated;

Windows updated to the latest version;

Updated BIOS;

Checked the Internet connection;

Change the client installation disk;

Enable / disable antivirus;

Enable Administrator Rights;

Increase paging file (x5);

Increase / decrease the priority of Overwatch.exe through the task manager;

Install / uninstall the main client;

Install / uninstall the World Cup Player;

All possible combinations of the above;

The change of languages$

Long wait (almost 40 minutes).

The results of these operations:

Without changes. There are no errors / damages disk and no problems with internet.

Among other things, variants were revealed of how to bug this bug:

If you enter in the training field as quickly as possible (until the moment when the background is to be loaded), then there is a chance to get there. Some models will not, but this is already better than nothing. If you leave the field, then everything will return to the circle of the bug.

I can do it. I already shot for Ash. It’s hard to shoot dynamite you can’t see = (

If you enter in the collection as quickly as possible (until the moment when the background and profile portrait are to be loaded), then there is a chance that the client’s work is normalized for this gaming session.

I couldn’t did it. But why should people lie? Maybe someone will succeed.



Client ver. 1.30.0.0.52680

Size in disk: 15.2GB

UPD: After several checks and update, 15.8GB.

Platform: PC, Windows 7-10

If this is important, I am from Russia, like my friends, but from different regions.

UPD: More posts about this issue:

Overwatch Forums – 3 Nov 18 Проблемы с работой PTR Симптомы: В стартовом меню, не загружается фоновое изображение; Если каким-то чудом фоновое изображение в Настройках или Профиле прогрузилось, то после повторного открытия оно (изображение) пропадает; В коллекциях не грузятся модели; При попытке...

Unable to load anything PTR Bug Report No games load up, I can’t enter the training range, the hero gallery doesn’t load. I get the menu and that’s it. Nothing else loads, and whenever I try to join a game it stays on the loading screen, same thing when I try to join the training range.

Overwatch Forums – 5 Nov 18 Птр отказывается демонстрировать нового героя При входе в игру меня встречает как всегда тёмно-синий экран с переливающимися треугольниками и… где чёртов экран с Эш? Помогите, не хочет грузить ни одну карту, ничего не помогает. Делал проверку обновлений и проверку с восстановлением, всё...

In Game not loading PTR Bug Report When i enter PTR, the background is crystal and wont load in, flashes the route 66 for a second and back to crystal, when i try to go into a game [ Training Range, Customs, Quickplay] It’s just stuck on the loading screen [Example: Entering Hanamura] I don’t know how to fix this, so if someone could tell me it would be nice.

Overwatch Forums – 6 Nov 18 Не могу зайти на карту в ПТР Некоторое время меня беспокоит одна проблема. Проблема заключается в том, что на ПТР я не могу зайти ни в тренировку, ни в аркаду, ни в свою игру. В моём случае происходит бесконечная загрузка карты. Кнопки интерфейса при этом работают. Может...

PTR is not working well PTR Bug Report I can’t use the PTR. It logs in and the sound and the menu work, but the background doens’t load, so as the games, the hero gallery, the loot boxes and the training camp. I tried to reset the computer and reinstall the PTR. I can’t use it since the last week. What can I do to make it work?

Overwatch Forums – 6 Nov 18 Не заходит на карту ПТР Извините, если я не туда пишу по этой теме. Сегодня установила птр, при попытке зайти на любую карту идёт бесконечная загрузка. Была ли у кого-нибудь похожая проблема? И как ее решить?

PTR doesn't load anything on the menu, matches, etc PTR Bug Report When I opened the PTR to test Ashe, the menu just stayed at the dark screen for when something is loading forever. The Route 66 screen flashes for a second and then it goes back to the dark screen. Also, when trying to enter a match, it just stays on the “Entering…” screen, it’s like the game doesn’t even try to load the assets. Alt + Z temporarily shows the screen but it disappears once you press it again, and repairing/uninstalling and any other “method” to solve it doesn’t work. Yesterday, a…

It seems that nothing is forgotten.

Hoping to find a quick fix,

Friendly user.