Comcast Again Offering Private, One-on-One Support in our Forums As part of the company's overall effort to improve customer service, we're happy to announce that Comcast will once again be providing private, personal support to Comcast customers right here in in the DSLReports.com forums. Interested Comcast customers with a problem they'd like to resolve can simply head here to post. Posts are secure, confidential and only viewable by sanctioned Comcast support representatives.

Nearly a dozen major ISPs now offer such support in our direct forums , where users can have private, one-on-one discussion with official company support employees. It's another way of having your questions answered without having to wait on hold. "Transformation isn’t going to happen overnight," Comcast Cable CEO Neil Smit stated recently when discussing Comcast's attempts to improve service, of which this initiative is a small part. "In fact, it may take a few years before we can honestly say that a great customer experience is something we’re known for. But that is our goal and our number one priority � and that’s what we are going to do." You can check out the growing list of ISPs now offering direct support in our forums You can check out the growing list of ISPs now offering direct support in our forums here







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Most recommended from 28 comments



camper

just visiting this planet

Premium Member

join:2010-03-21

Bethel, CT 8 recommendations camper Premium Member It's good to see Comcast starting the effort to improve customer service



As the saying goes, the longest journey starts with a single step. As the saying goes, the longest journey starts with a single step.

batterup

I Can Not Tell A Lie.

Premium Member

join:2003-02-06

Netcong, NJ 7 recommendations batterup Premium Member The best part of this site is the direct support. The direct support forum has helped me.

Zenit

The system is the solution

Premium Member

join:2012-05-07

Purcellville, VA 7 recommendations Zenit Premium Member Thanks Comcast Thank you Comcast for recognizing the value of the direct support forum. I am glad that this support avenue has opened up again and I look forward to working with direct support instead of phone support when the time comes.

Packeteers

Premium Member

join:2005-06-18

Forest Hills, NY ·Verizon FiOS

·Charter

Asus RT-AC3100

(Software) Asuswrt-Merlin

6 recommendations Packeteers Premium Member really helps tech savvy



bottom line - if comcast is trying to improve it's cust.serv image - being active on dslr is a step in the right direction it's always such a pain to call in a technical problem. you may have documentation of it that some guy in india over the phone won't appreciate, and then you waste an hour trying to get past teir.1 robots to a teir.3 tech - only to have no way to email him your documentation either. online 1:1 support really helps solve all this hassle. even if the dslr person assigned here is teir.1, they can better escalate to teir.3 or area network provisioning and forward you material far better than any phone call. 1:1 is also great because your problem is often your own specific install and location, otherwise you'd post on a public forum where others can chime in before anyone from comcast does. sometimes i do a 1:1 simply to provide useful system feedback that if given to the right person could help my isp fine tune service or prevent a routing or area problem before it's noticed by 100's of my neighbors.bottom line - if comcast is trying to improve it's cust.serv image - being active on dslr is a step in the right direction

tshirt

Premium Member

join:2004-07-11

Snohomish, WA 6 recommendations tshirt Premium Member They're baccck...... and this time in large enough numbers to support the demand.



a big thumbs up to all that made this happen, after an extended hiatus.



Please use them wisely.