Versand

I always ship your order to the address listed on your receipt, which is easily edited if you'd like your items shipped as a gift! Just click on EDIT where you address is listed. Need help? Just let me know! No question is too small, I'm always excited to get any kind of convo. ;-)



PLEASE NOTE: If you received "free shipping" for an over $35 order and it's possible to ship first class vs. the marked priority because the weight works out, I will ship it first class.



Uupgrading to priority shipping only speeds up the delivery time via USPS, it does not speed up the production time.



Please always include your full name for shipping, not having it with your order will resulted in a delay of your package going in the mail!



HOLIDAY TIMING:

I can't guarantee arrival dates. I always stick to the ship by date on your order unless we've discussed by convo about an unexpected delay(power outtage etc). Once it leaves my studio, it's up to the USPS to deliver!



MULTIPLE ORDERS: if you place multiple separate orders to the same address, I will attempt to ship them all together in one package. I don't refund for the difference in shipping cost for accounting purposes. If you would like to get the most accurate shipping cost, please place 1 order for everything together.



CARRIER INFORMATION: All items are shipped USPS mail with delivery confirmation(domestic only), either first class or priority. Orders are not guaranteed to arrive by a certain date or holiday because once they leave my hands it's up to the postal service! Do you need expedited shipping? Just send me a convo with the date you need your items and I can let you know the difference in shipping - if there even is one!



CANCELLATION: Regular orders can be cancelled within 12 hours(unless it's already being created or shipped). Otherwise, once an order is being prepared for shipment, it cannot be cancelled. This includes creating your chosen products for your order. Custom orders, once placed and paid for, cannot be cancelled.



RETURNED PACKAGES: returned packages that were non-deliverable by the postal service will incur a $5. return processing fee. If you received free shipping, a refund of unopened shipped boxes will be applied less shipping charges paid by shop and return processing fee within 15 business days.(does not apply to CUSTOM orders)



RETURNED TO STUDIO DUE TO DAMAGE: If your package incurred postal damage(and had the proper address) and returns back to my studio, I will put it back in the mail to you at my expense.



LOST or STOLEN PACKAGES: If your package has not arrived within a few weeks(for domestic orders), please let me know so I can help! After a certain time period of time, packages cannot be tracked. Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost. Please keep track of your delivery day so you know when its being delivered. Ask your mail person to put it in a inconspicuous place to avoid theft. Package Theft is not covered once it is marked as "delivered" by the USPS and we will not replace at our expense.



IS YOUR PACKAGE TRACKING BUT NOT ARRIVING?: All domestic packages are shipped with tracking & delivery confirmation. Having a postal problem? Let me know and we can figure it out together! Please note that I wait 3-4 weeks for domestic & 8-10 weeks for delivery of international packages before considering it lost in transit. Occasionally your package may go missing and then get back on track. Because of this I do not guarantee any delivery dates for orders.



Because of the nature of custom orders made with your specific event or gift in mind, undeliverable or unclaimed custom orders are non-refundable



RECEIPT: I never include a receipt in your box, since I'm always trying to find good ways to conserve our resources...saving paper is the first step! If you need a receipt, please mention it in the "Notes to Seller" at checkout.



I'm happy to include a little handwritten note in your package, just leave your message in the notes to seller at time of purchase.



INTERNATIONAL: Your purchase will ship via USPS, typically via first class mail which does not always have delivery confirmation/tracking. It can take anywhere from days to weeks for your purchase to arrive depending on your country's system for packages to go through customs etc. If you would like it to ship USPS priority(typically faster and traceable), please feel free to convo me with the items you'd like and I can create a custom listing for you. If you would like signature delivery, please request it. Once it's marked delivered it can't be claimed for insurance if you didn't receive it.