Last Saturday I had a problem with my Paypal account. Someone had sent me money, but Paypal did not allow me to accept the transfer for one reason or the other.



Here is the factual exchange of Emails so far, in which I blanked the sensitive data.





April 19. Message from [name client] via the Paypal website



Subject: personal account: did not reach receiving limit, yet paypal tells me it does



I recently received a payment of £###, and when 'accepting' this payment, Paypal states I have reached my monthly limit of $1000, which is not correct. Please check -



Thank you.

April 20: Email from Paypal to [name client]



Dear [name client],



Thank you for taking the time to contact us with your concerns. I am happy to assist you further.



Mr. [name client], I have reviewed your account but I can not find any receiving limits on your account. Please inform us where and how we have told you that you have reached your receiving limits.



Please let me know if you need further assistance.



Sincerely,

Jasper

PayPal, an eBay Company

April 20: Email from [name client] to Paypal

Attachment: error message screen dump



Dear Jasper,



I do not see any reason for a receiving limit. However, when I log into my paypal account, I can see a payment for me, pending acceptance:



“Payment From [name] [amount]GBP [date] Unclaimed”



When I click on "accept", I get a screen (screen dump attached) stating: [paste of error message]

I have not reached that limit, so it seems i can not accept this payment...



Could you please have a look.



Thank you.



Peter

April 20: Email from Paypal to [name client]



Dear [name client],



Thanks for contacting PayPal. I appreciate the opportunity to assist you

with your questions.



Unfortunately, the email address that you have written to us from is not a confirmed email address within our system. In order to protect the security and integrity of your account information, it is our policy to only send information specific to your account to an email address that is confirmed on your PayPal account. To answer your query, please follow the steps below and we will be happy to assist you.



[step details]

April 21: Email from [name client] to Paypal

Attachment: error message screen dump



Dear Jesper,



answering this now from a different Email account. This one *is* registered with Paypal.



OK, here is where we stand:



1/ I received a payment Payment From [name] £[amount] GBP [date] Apr. Unclaimed



2/ When accepting the payment, your system gave me an error message:

"Accept Credit or Debit Card Payments: You can accept $1000 USD monthly and up to 2 credit or debit card payments annually with a Personal account. You've reached your limit and should upgrade to Premier account to accept more payments."

See also attached screen shot.



3/ The only way I could accept the amount was to upgrade to a Premier account.



Peter

April 22 Email from Paypal to [name client]

Dear [name client],



Thanks for contacting PayPal. I appreciate the opportunity to assist you with your questions.

With a Personal PayPal account you can only receive a certain amount of money on your PayPal account. If you receive more then you will be asked by the system to upgrade to either a Premier or a Business PayPal account.



Please let me know if you need further assistance.



Sincerely,

Zohir

April 22: Email from [name client] to Paypal:



Dear Zohir, Jasper, Adil or Josephine,



You have NOT read my message. Please read my message containing an error report, and answer appropriately.



Let me give you a hint: I did *not* reach the monthly receiving limit, as I did not receive anything yet that month.



Thank you.



Peter.

A customer in need of support and not in need of a

'I-will-now-try-to-shuff- you-off-as-i-have-thousands-of-these-to-answer emails'

April 22: Email from [name client] to Paypal:



Dear Zohir, Jasper, Adil, Josephine, or Sandra



Have you actually looked at my account and at the transaction?



Hint: the transaction number I refer to is [refnr] for the amount of [amount] pounds. The transaction type is “Instant”, NOT credit card.



I hope you will send me an answer which is based on actuals, and not a pre-cooked support cut and paste



Thank you.



Peter Casier

A customer in need of support, and not in need of a

'I-will-now-try-to-shuff- you-off-as-i-have-thousands-of-these-to-answer emails'

April 22: Email from Paypal to [name client]

(in Dutch, translated here)



Dear [name client],



On 04/20/2008 I answered an email regarding your Paypal account. As part of Paypal’s promise to provide excellent service, I would like to know if I helped you adequately during our conversation (ed: we never spoke). Do you have a few minutes to answer the following questions so I can know how I performed?



[http link]

etc…

There has been a problem displaying your survey. This may have happened for various reasons, including: etc etc etc.

After filling in the 5th page in the customer satisfaction poll:Oh well..