“After a week of mostly silence, Tennessee American refuses to provided the public with the facts and circumstances on what caused the largest water shutdown in city history. Instead, claiming ‘transparency,’ Tennessee American concludes "valve work was being performed”. This is unacceptable, and our city and county residents deserve better. Today the water company tells area residents and companies that no bill adjustments will be made, nor will incurred expenses be reimbursed. This response exposes exactly why we filed the class action lawsuit. We demand accountability as to what happened, why it happened, and how we can be sure it won’t happen again.”