Many problems have taken place within the Steam community over the years, these problems need to be addressed, and for future issues, need to be properly communicated.

Valve is notorious for bad support, high secrecy and no communication. For a company of its size and power, this needs to be changed.

The recent issue with the fire in the modding community is one of many issues that could have been avoided if they took the time to speak with the community more.

We want Valve to hire community managers to help mitigate and read through issues the community raises, proper communication and not just an AMA in your spare time.

We also would like you to join us in a live discussion about our questions and concerns, where we can talk out our side of things in a constructive and friendly nature.

You can read a more elaborate description of the problem here : http://www.reddit.com/r/pcmasterrace/comments/349ije/valves_communication_and_support_is_abysmal_paid/