They feel no obligation to refund any fees or correct any service. Providing nothing for over $100 month is what multiple managers have explicitly stated Frontier seeks to do indefinitely. They continue to commit their crimes ostentatiously, with arrogant impunity, and with explicitly no intention of recourse or remediation.

Charged $1,300 for something that never existed

Another victim of Frontier’s Fraud

So either we’ve paid for a non-existent, never set up, never connected, non-functional service and they’ve defrauded us or they refuse to acknowledge the 12 months of existing service.

Either way, since they refuse to provide us the service we signed up for and insist on disconnecting something that never was connected and provably does not exist, they have charged us falsely and concealed important information. This is intentionally deceptive and designed to manipulate and extort fees.

This satisfies the legal definition of fraud

A false representation of a matter of fact — whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed — that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.

They have falsely represented facts through both words and conduct and have given us both false and misleading allegations. If indeed, they intended to bill us nearly $1,300 for something that they never set up, they’ve concealed what should have been disclosed and have clearly deceived and intended to deceive us upon a legal injury including but not limited to substantial loss of business and revenue.

Wider allegations of fraud

There’s countless other reports of intentionally deceptive games along with systemic business practices that point to more widespread criminal practices which can be found on Yelp, twitter, the consumer affairs website, the BBB and their Facebook page.

There are multiple reports of illegal charges, accounts for dead people, sending bills to non-customers, double record bookkeeping, non-consent billing, and charging for service never tendered.

This is not just lousy internet or customers not knowing what they pay for. This is charging non-customers, phone cramming, and other systemic legal violations and criminal conduct.

Intentionally Criminal

For our case, upon establishing the reality to multiple representatives, they had no interest in addressing, correcting or disputing the claims. Instead, they sought to further act upon them. Upon claiming that we wanted internet and no phone service, each representative implicitly acknowledged that our version of reality was accurate and correct — telling us to keep the hardware they claim didn’t exist and that no work needed to be done to create a line they claimed was never set up. Despite that, a $150 fee would still apply. This is called racketeering.

A racket is a service that is fraudulently offered to solve a problem, such as for a problem that does not actually exist, that will not be put into effect, or that would not otherwise exist if the racket did not exist

They want to extort additional fees and provide unspecified service or make who knows what additional fraudulent claims. We have no confidence that they will acknowledge we signed up for internet in the future or not try to force us through this scam again.

Clearly having confirmation emails, hardware in hand, welcome emails, and 12 months of billing isn’t enough evidence for them. There is evidence this is more widespread and has happened to some customers multiple times. Our attorneys say this may pass the continuity-plus-relationship test for RICO violations.

Legal Action

Have you had similar experience with Frontier? This type of practice is illegal and they are subject to lawsuits. Please reply below. We are trying to establish standing.

We have a law firm with a similar experience collecting names for a class action lawsuit. Additionally we are collecting and have a number of recordings of representatives executing this hustle with their names and badge numbers.

Let’s not let them get away with this.