Dear Valued Associates and Customers,



The Micro Center Community and our nation as a whole are dealing with the effects of the COVID-19 pandemic. I wanted to take a moment to share how Micro Center is responding to this rapidly evolving crisis.



First and foremost, there is no higher priority to our entire Micro Center Community than the safety of our associates, customers, families and local communities. If any Micro Center associate feels uncomfortable coming to work, they will be allowed to stay home. Last week we implemented several changes focused on improving safety for every person that enters our store. We added CDC-approved, hospital-grade hand sanitizer at the front entrances, exits, restrooms and at all cash registers. Sanitizing wipes are near workstations and counters so that our team can keep them cleaned at all times. As things continue to evolve, I want to update you on the new developments and how we’re responding to the ever-changing dynamics.



The safety of our associates, customers, and their families will remain our top priority as we navigate how to serve you in this time of crisis. For the last 40 years, Micro Center has served consumers and local businesses by providing the communications and information technology needed to fuel their passions and companies. Over the last several days, as businesses and schools close and doctors’ offices move to emergency visits only, our role within your community has shifted to becoming an essential supplier of the information technology needed to effectively work, learn, and receive telemedicine from home. This historic need to work remotely and to access information technology services encompasses every industry; from small businesses to medicine, government, education, entertainment and more. Micro Center is dedicated to providing you the necessary information technology as you do your part to practice social distancing to ‘flatten the curve’ of COVID-19. We are proud to support you and your family during this time.



In addition to the safety measures previously taken, we are doing our part to slow the spread of COVID-19 by implementing drastic operating procedures. Effective immediately, we are temporarily changing our store hours until further notice. Your local Micro Center will remain open 10AM to 7PM Monday through Saturday and 11AM to 6PM on Sunday. This will allow for the expanded cleaning procedures to take place and for more time to restock the products you and the other essential businesses need. Within 24 hours, we will be limiting the number of customers in a store at a time. Each store occupancy limit has been evaluated by the square footage of the entire store and each department to ensure we are allowing for the proper social distancing required by local authorities. We will be marking all lines with 6 feet segments. Within 72 hours, associates at all locations including our Home Office and Distribution Center will be screened before entering the building. We will continue to support customers’ critical computer repair needs in our service and repair department, but we will be limiting the number of service staff working at one time. Until further notice, our service and repair check in process will be expedited, and we will not be providing our extended tech support consultations.



To our associates, I am very grateful for your dedication and understanding during this historic time in our country. For 40 years, it has been Micro Center’s core promise to take care of our associates and customers. During this unprecedented time, that promise takes on a new meaning. Your role in helping customers secure the necessary technology products and services to avoid future contact with others and ‘flatten the curve’ is nothing short of heroic. Your role in helping our country survive this invisible enemy is much more important than you know. I have never been more proud of you, and I do not take your dedication lightly.



To protect all associates, we are providing quarantine pay and confirmed diagnosis pay in addition to regular paid time off, and leaves of absence. In an effort to show our extreme gratitude, we are investing $1,000,000 in our associates that work with us through this challenging and uncertain time.



We want you to feel confident when shopping or working at Micro Center. We will continue to evaluate each store location and our personnel in order to make adjustments to ensure the safety of our associates and customers. We are committed to working with federal, state and local authorities to put your safety first.



Wishing you and your loved ones health and safety,



Rick Mershad

President & CEO