The Federal Communications Commission said Thursday AT&T had agreed to make changes to reduce the likelihood and impact of future 911 outages and improve notifying 911 call centers of outages. AT&T said it has “taken steps to prevent this from happening again.” The FCC said the 911 service outages were the result of planned network changes implemented by AT&T inadvertently interfering with the company’s routing of 911 calls.

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https://www.reuters.com/article/us-at-t-settlement/att-to-pay-5-25-million-to-settle-u-s-probe-into-911-call-outages-idUSKBN1JO30Q