Well, obviously this hasn't been the greatest experience for all of us. I understand that mmorpg releases are always very shakey, and I've tried to sympathize with the Archeage team, but it has gotten to the point where I feel neglected as a consumer, and member of the Archeage community. I understand that there is a mixture of angry members of the community that just want a refund so that they can move on, and members that believe that everyone should just relax and let Trion work things out. However, I honestly believe that the stress of releasing a game has taken a toll on the Archeage staff, and they are now ceasing to give it their all and support the community to the best of their ability, because perhaps they're expecting this to all blow over within a few days to a week and they can then attempt to do their jobs with less retaliation.I have contacted support multiple times over the past few days, considering I've had an issue where I can't even make us of my marketplace credits, I keep getting the same thing over and over again though as if it's coming from an automated machine, that trion does not give refunds or something like that. I'm not asking for a refund, I'm asking to actually receive the credits I was promised, I've had this problem since beta/alpha and I was told that it would fix itself when the game officially launches, well that hasn't happened, and now support seems to be even less willing to help. My most recent chat with a gm, they came across as very cold and frustrated just because I was in the chatroom with them.Anyways, I contacted my bank/card provider, trying to see if I could open a charge back case and was told to first attempt to get in touch with Trion and work something out, so they gave me the number they had for them. I've attempted to call many times and every time I do, the line is busy. The number is 519-568-5201, maybe you'll have better luck than I have.Don't get me wrong, I absolutely love the idea of this game and what the game itself is. I would very much love to be a part of the game and the community based off of it as it grows and flourishes. However I do feel very cheated right now by the same people that promised so much and built incredible amounts of hype around a game that has so much potential.To show that I'm not completely salty, here's a message I sent to Trion support in order to try and brighten up their spirits, prior to me being shutdown by support."I just wanted to thank all of the Archeage staff and support for working hard to get this game on the right track! I can only try to empathize how stressful things must be for all of you at the moment, with flamers, servers malfunctions, DDOSing, etc. Even though a lot of people are throwing nothing but negative things out about this game, I just wanted all of you to know that I truly think that what you have managed thus far is nothing short of amazing, and I truly appreciate the communication and dedication that all of you have been willing to put forth. I'm going to try and stay active on the forums and help out troubled players in any way I can, hopefully this will ease the burden of releasing a game some what for all of you, having willing volunteers to help out as wellTrion has always been very good to me, my first experience with Trion being through Rift, I learned through that Rift community that within the darkest side of every mmorpg community, you can find some light, even if it's just something comparable to a candle in a tempestI'll do what I can, and I hope that we, as a community, are able to survive Early Access and Launch together! ^_^PS: Here's a picture of a cat in a gift box to hopefully cause some smiles!