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For example, were you using Microsoft Windows, Linux, etc? Version ? If you are able to provide the version of the operating system (i.e. Windows XP, Windows Vista, and if possible any version numbers) we can eliminate any known issues with specific version from our enquiries Browser ? Different browsers exhibit different behaviour when rendering web pages, so we test the MailOnline with all popular browsers and versions.

Providing us with details of whether you are using Internet Explorer; Firefox; Safari; etc means we can setup a suitable test environment to mimic the configuration that is present when a problem occurs. Version ? Browsers change and evolve rapidly, with new versions; and updates being a regular occurrence. We need to be able to eliminate known issues with certain browsers and versions in order for us to correctly diagnose any issues. URL of page that caused the problem ? The specific URL where a problem was encountered or an error message was relayed can aid us greatly in identifying and fixing an issue.

If you are able, please record the URL from the address bar of your browsers, in as much detail as you can to accompany your explanation of an issue. Error message ? Almost inevitably with a site as large and complex as ours, issues do arise. We always try to ensure that we provide a useful error message.

If you should experience an issue with our site please relay any error message to us, so we can track down the portion of our application that caused the problem.