Welcome to Sparkle Library Customer Service Training

Sparkle Library Customer Service Training has been customised specifically for Libraries who are looking to deliver outstanding customer service to internal and external customers.

Libraries are an essential part of every local community and, even in this digital age, must be seen as engaging with customers in a way that a wide range of modern day customers are looking for.

This highly interactive day workshop covers the key service and communication skills essential for delivering positive customer experiences in the Library.

“Sparkle Your Library With Excellent Service”

Sparkle Library Customer Service Training takes a holistic approach to the professional development of library staff by combining customer service skills with emotional resources to build communication, confidence and self-esteem for each individual.

A key theme of Sparkle is to encourage staff to proactively “create positive customer experiences” and key topics participants will include:

The value of internal and external customers

What customers expect from their library service

The difference between business and emotional needs

The value of working as a team

The link between empowerment and personal responsibility

Meet and satisfy their customers emotional needs

Create positive customer experiences in all situations

Develop a Service Culture that Sparkles

Make positive connections through building rapport

Efficiently ask quality questions to gather information

Build positive relationships using active listening and positive language

Calm and support distressed customers

Identify and meet the needs of the different personality styles

To discuss how Sparkle Library Customer Service Training and Coaching can improve your Library’s results contact Sparkle today on:

Call: 1300 611 288 | SMS: 0481965405 | Email: info@sparkletraining.com.au

Custom designed for your library and your community:

Sparkle is tailored to address each Library’s specific issues and requirements and key methodologies include how to:

Create a culture of service excellence using the BEAMS principals.

Deliver positive customer service to internal and external customers.

Support angry and distressed customers in your library.

Use DISC Personality Profiling to meet and exceed your customer’s expectations.

Discover our E-learning library leadership and customer service course. More info here including our downloadable brochure.

Check out the Sparkle Library Managers as Coaches program at CLICK HERE.

To discuss how Sparkle Library Customer Service Training and Coaching can improve your Library’s results contact Sparkle today on:

Call: 1300 611 288 | SMS: 0481965405 | Email: info@sparkletraining.com.au