Problem

USB Ports (2.0) keep resetting causing connected peripherals to stop working after some time.



Hardware

Motherboard: ASUS J1800I-C

CPU: Intel(R) Celeron(R) CPU J1800 @ 2.41GHz

RAM: 4GB



Number of units: > 100 devices working as payment kiosks, all showing same issue.



Connected USB devices (lsusb)



Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 013: ID 0dd4:015d Custom Engineering SPA Bus 001 Device 012: ID 12d1:1506 Huawei Technologies Co., Ltd. Modem/Networkcard Bus 001 Device 011: ID 23d8:0285 Bus 001 Device 010: ID 1ff7:0013 CVT Electronics.Co.,Ltd CVTouch Screen (HID) Bus 001 Device 009: ID 05e3:0610 Genesys Logic, Inc. 4-port hub Bus 001 Device 002: ID 0e8f:0022 GreenAsia Inc. multimedia keyboard controller Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub



OSs reproducing the problem:

Ubuntu 14.04-server (64bit)

Ubuntu 16.04-server (64bit)

Ubuntu 18.04-server (64bit)

Ubuntu 14.04 (server&desktop) (32bit)

Ubuntu 16.04-server (32bit)

Tried the above OSs with both UEFI & BIOS boot.



OSs NOT producing any problem with the same hardware:

Windows 7



Symptoms:

On startup, all goes well and USB devices are working for 15~60 minutes. After this time, one or more ports will start resetting with errors coming in dmesg:





[ 1484.129248] perf interrupt took too long (2520 > 2500), lowering kernel.perf_event_max_sample_rate to 50000 [ 2645.972003] usb 1-4-port1: cannot reset (err = -71) [ 2646.236044] usb 1-4.1: reset full-speed USB device number 4 using xhci_hcd [ 2646.324439] usb 1-4.1: ep 0x1 - rounding interval to 64 microframes, ep desc says 80 microframes [ 2647.558156] usb 1-4.1: reset full-speed USB device number 4 using xhci_hcd [ 2647.646546] usb 1-4.1: ep 0x1 - rounding interval to 64 microframes, ep desc says 80 microframes [ 3942.619669] usb 1-4-port1: cannot reset (err = -71) [ 3942.619742] usb 1-4-port1: cannot reset (err = -71) [ 3942.619821] usb 1-4-port1: cannot reset (err = -71) [ 3942.619861] usb 1-4-port1: cannot reset (err = -71) [ 3942.619901] usb 1-4-port1: cannot reset (err = -71) [ 3942.619905] usb 1-4-port1: Cannot enable. Maybe the USB cable is bad? [ 3942.690031] usb 1-4.1: reset full-speed USB device number 4 using xhci_hcd [ 3942.690038] usb 1-4.1: hub failed to enable device, error -22 [ 3942.762176] usb 1-4.1: reset full-speed USB device number 4 using xhci_hcd [ 3943.170800] usb 1-4.1: device not accepting address 4, error -22 [ 3943.242967] usb 1-4.1: reset full-speed USB device number 4 using xhci_hcd [ 3943.651734] usb 1-4.1: device not accepting address 4, error -22 [ 3943.653063] usb 1-4.1: USB disconnect, device number 4 [ 3943.751603] usb 1-4.1: new full-speed USB device number 8 using xhci_hcd [ 3943.840892] usb 1-4.1: New USB device found, idVendor=1ff7, idProduct=0013 [ 3943.840899] usb 1-4.1: New USB device strings: Mfr=0, Product=0, SerialNumber=0 [ 3943.841068] usb 1-4.1: ep 0x1 - rounding interval to 64 microframes, ep desc says 80 microframes [ 3943.850194] input: HID 1ff7:0013 as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1:1.0/0003:1FF7:0013.0005/input/input11 [ 3943.850467] hid-multitouch 0003:1FF7:0013.0005: input,hiddev0,hidraw3: USB HID v1.11 Mouse [HID 1ff7:0013] on usb-0000:00:14.0-4.1/input0 [ 4215.269989] usb 1-4-port1: cannot reset (err = -71) [ 4215.270192] usb 1-4-port1: cannot reset (err = -71) [ 4215.270264] usb 1-4-port1: cannot reset (err = -71) [ 4215.270343] usb 1-4-port1: cannot reset (err = -71) [ 4215.270383] usb 1-4-port1: cannot reset (err = -71) [ 4215.270386] usb 1-4-port1: Cannot enable. Maybe the USB cable is bad? [ 4215.342214] usb 1-4.1: reset full-speed USB device number 8 using xhci_hcd [ 4215.342221] usb 1-4.1: hub failed to enable device, error -22 [ 4215.358192] hub 1-4:1.0: hub_ext_port_status failed (err = -71) [ 4215.358263] usb 1-4-port1: cannot reset (err = -71) [ 4215.622566] usb 1-4.1: reset full-speed USB device number 8 using xhci_hcd [ 4215.755250] usb usb1-port4: disabled by hub (EMI?), re-enabling... [ 4215.755273] usb 1-4: USB disconnect, device number 3 [ 4215.755277] usb 1-4.1: USB disconnect, device number 0 [ 4216.031181] usb 1-4.1: device not accepting address 8, error -22 [ 4216.064588] usb 1-4.2: USB disconnect, device number 5 [ 4216.065324] usb 1-4.3: USB disconnect, device number 6 [ 4216.065632] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0 [ 4216.065647] option 1-4.3:1.0: device disconnected [ 4216.065760] huawei_cdc_ncm 1-4.3:1.1 wwx001e101f0000: unregister 'huawei_cdc_ncm' usb-0000:00:14.0-4.3, Huawei CDC NCM device [ 4216.079590] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1 [ 4216.079611] option 1-4.3:1.2: device disconnected [ 4216.079752] option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2 [ 4216.079768] option 1-4.3:1.3: device disconnected [ 4216.148026] usb 1-4.4: USB disconnect, device number 7 [ 4216.148183] usblp2: removed [ 4216.387741] usb 1-4: new high-speed USB device number 9 using xhci_hcd [ 4216.517658] usb 1-4: New USB device found, idVendor=05e3, idProduct=0610 [ 4216.517666] usb 1-4: New USB device strings: Mfr=0, Product=1, SerialNumber=0 [ 4216.517670] usb 1-4: Product: USB2.0 Hub [ 4216.518341] hub 1-4:1.0: USB hub found [ 4216.518643] hub 1-4:1.0: 4 ports detected [ 4216.792385] usb 1-4.1: new full-speed USB device number 10 using xhci_hcd [ 4216.885849] usb 1-4.1: New USB device found, idVendor=1ff7, idProduct=0013 [ 4216.885855] usb 1-4.1: New USB device strings: Mfr=0, Product=0, SerialNumber=0 [ 4216.886042] usb 1-4.1: ep 0x1 - rounding interval to 64 microframes, ep desc says 80 microframes [ 4216.895096] input: HID 1ff7:0013 as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1/1-4.1:1.0/0003:1FF7:0013.0006/input/input13 [ 4216.951230] hid-multitouch 0003:1FF7:0013.0006: input,hiddev0,hidraw2: USB HID v1.11 Mouse [HID 1ff7:0013] on usb-0000:00:14.0-4.1/input0

Things I tried and did NOT solve the problem:

I tried to disable autosuspend for USB ports by adding linux kernel cmdline: usbcore.autosuspend=-1 among many other options and they all failed.

I also tried to change multiple BIOS options related to USB, nothing helped.





Useful Facts:

- All USB 2.0 4-ports are causing the problem.

- The board has single USB 3.0 port which seems unaffected by the problem.

- Using powered USB hub connected to the USB3 port, then connecting all USB devices to it seems to solve the problem.

- Using 32bit version of the same OS seems to solve the USB problem. Tested some kiosks with 32bit installation for 3 days uptime and there were no single dmesg warning or error.



Question:

How can I solve this problem on my 64bit Ubuntu 16.04 ?



Converting to 32bit is an unrealistic solution for me as it requires the reinstallation of over 100 devices. Besides, some of my equipment comes with 64bit proprietary SDK.



Update 1:

The problem seems to be unrelated to the CPU architecture and it happened after a while on Ubuntu 14.04-32bit and 16.04-32bit