Customer Service Representative

JUSTJUNK Franchising Corp. - St. Catharines, ON

JUSTJUNK Franchising Corp. is a local Niagara success. We specialize in a unique customer focused approach to junk removal. Employees of JUSTJUNK Franchising Corp. are dedicated to ensuring our customers have the best experience possible! We understand that having satisfied customers begins with satisfied employees. In our corporate office, we are looking for a self-starting, motivated and professional individual to join our team Full Time.

Summary of Role

JUSTJUNK Associates are responsible for all inquiries from prospective clients. Strong relationship management and customer service skills will be utilized to interact with customers on a daily basis. Ideal candidates will have strong multitasking abilities in order to balance inbound calls, client bookings, data entry, and clerical support.

Sales Associate Responsibilities:

Answer customer inquires, educate about products and services.

Accommodate customer requests with an upbeat, positive attitude.

Flexible thinking, ability to adjust quickly to unique situations.

Schedule appointments accurately that work within hours of operation and Franchise parameters.

Responding to customer feedback in an expeditious, professional manner.

Interact with Franchise Partners and Truck Team members, ensuring seamless interaction for our customers.

Offline tasks, including, but not limited to - social media, email, marketing, reporting, web page development.

Upfront and open communication with peers and management.

Sales Associate Competencies:

Customer service skills and etiquette, including effective oral and written communication.

Ability to work independently and as part of a team to meet sales goals, daily, weekly and monthly tasks.

Highly organized with strong attention to detail.

Critical thinking and problem solving.

Understanding of your contribution as part of a Corporate team.

Minimum Requirements:

Completed Education (vocational, trade, associate or bachelor’s)

Punctuality and schedule flexibility. This is a full time position. Shifts include some evenings, weekends and rotating holiday schedule.

Full English fluency

Must be eligible to work in Canada

At least two (2) years of Sales Experience

Previous customer service an asset

Disclaimer

The above statements are intended to describe the general nature and level of work by individual Associates. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of Associates. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Interested applicants must apply to this posting with a copy of their resume and cover letter. Applicants that are considered will be contacted about the status of their application via email within 2 weeks of submission.

Job Type: Full-time

Experience:

Sales: 2 years

Customer Service: 1 year

Education: