Dear Kronos community,Both Twinstar and the Kronos team strive to give you the best in-game experience possible. We truly believe that we have the best community overall when compared to other projects. Because of this, we set high standards for ourselves that we expect every Twinstar and Kronos staff member to meet. All staff are held accountable for their actions and behavior. Our GM team of volunteers follow a very strict set of guidelines and expectations when it comes to their behavior. In rare circumstances where a member does not adhere to our strict rules and/or breaks protocol, then we take appropriate action. Unfortunately, earlier today we were forced to part ways with a member of our GM team for breaking protocol.Outside of our head and assistant head GM, each GM has significant restrictions on what actions/powers they can perform in order to ensure the safety and continued health of the server. The actions that Akaay took were “minor” in the grand scheme of the safety of the server; however, these actions broke our strict team rules and as such, he has had all of his accounts closed. For those unaware, Akaay decided he wanted to quit, and before he left he decided to try and get “world pvp on GM island” by pulling players to the island.Our GM recruitment is a very strict process. Potential GMs go through a thorough screening process in which only a select few end up moving on into the interview stage. After the interview, we then investigate the person as best we can including any & all account activity on the server(s) to ensure that the player has no “warning signs” of concern. Only then do we appoint them to the GM team in a very limited role. Unfortunately no one can ever predict that one day a person will do a complete 180 degree change, especially if there was zero history of any unacceptable behavior leading upto an incident.The actions of Akaay are inexcusable. We set a strong expectation of our GMs to be as professional as possible. But, what triggered it? The inexcusable actions taken by this person were only the symptom of a far bigger issue that led to this “boiling point”, which needs immediate addressing.Again, I want to stress that what Akaay did was 100% unacceptable. However, what built up over time that caused one of our team members to go rogue and “quit in a blaze of glory” is a result of significant verbal abuse from a minority of players. Abuse from a minority of players has slowly over time started to become more and more problematic, and Akaay was not the only member of the team that has been on the receiving end of verbal abuse from the player base.Understand that each and every GM is a volunteer. They are not paid to help. They are not compensated for their time. These selfless people are willingly taking significant time out of their day/week to help the Kronos community, and do so without thanks; being a GM is a thankless “job”. Part of this position requires GMs to enforce the rules set forth by the administration (found here http://www.kronos-wow.com/project-kronos-rules/ ). While not so much an issue on K1, a growing trend on K2 has been abuse from players who would harass and/or verbally abuse GMs who are simply fulfilling their responsibilities (example: forcing rules in channels such as World). It’s the responsibility of our GMs to ensure that players follow our project's rules, and while our team members do give A LOT of leeway, there comes a time when our GMs are required to take action. Our volunteers are not paid to take abuse from players, and as such, they should not be treated with the disrespect that they have been receiving as of late. Comments and direct/indirect insults to members of our team or our team/project are against the rules. Our GMs do not “power trip”; Chero, Gurky and myself strictly monitor all actions taken by each GM. In most cases, those who cry “power trip” are those who break the rules and have action taken against them. It’s simple: if you break the rules of the project, then you are fair game to answer to us, just like all GMs have to answer to administration. If rules were not broken, our GMs would never be noticed and you would never have to deal with us except through tickets. Want GMs to stay out of your business? Follow the rules of the server; they’re super simple.In a position such as a GM, you need thick skin, but that does not give players any right to abuse our volunteers. Our volunteers help run this ship. Without them, Kronos falls to pieces. If you are upset that action has been taken against you, look in the mirror, because in 99.9% of the cases, you clearly broke one of our rules and have only yourself to blame. If you do not like the action(s) a GM has taken (example: kicked a player from World), then feel free to take it up with Gurky or myself. The trend of mocking the actions of GM, writing offensive or abusive statements regarding a GM or the actions taken by a GM against another player and trying to instigate a fight with a GM is no longer going to be tolerated by our administration. We will be taking strong action against those who abuse our team members (again, a small minority of players).For those in the minority who have made a game of trying to single out members of our GM team in order to get them to “cross the line”, understand that the rules of the server linked above apply to you as well. If you do not like the server rules, you are free to leave. We are in no way making an excuse for Akaay's actions. However, the root cause that drove a team member who enjoyed helping players into a person who had dealt with enough abuse to quit needs to be addressed. If any player has an issue with any of our GMs or want to be verbally abusive, then please seek myself and Gurky on iRC or email us. We have an open door policy, thick skin and are more than happy to hear you out. It takes a special player to devote their time to do what our GMs do, and as such, their work should be appreciated, not mocked.We’d like to end this message with a challenge. To those who feel the GMs are doing a poor job or are highly critical of the Kronos staff, we invite you to apply to become a member of the team. If you believe you can bring something to the table to help better the community, we openly invite you to apply. It’s easy to complain, so why not do something about it? We're constantly striving to better ourselves, which in turn will only help improve Kronos.Thank you again to all our community for your time, and we look forward to helping Kronos become better every day.Team Kronos