Cortland League City Manager

This is very disheartening to hear. We love the all of our residents including our kids and we want everyone to have an enjoyable living experience. We would love to discuss this more with you in person and it is difficult to address these issues if we do not have your name or this is posted from an anonymous source. We understand your concern about the pet feces. We have notified all of the residents as to where all of the new pet stations have been installed as well as the pet rules (i.e. picking up after your pet, etc.) If you do not have a pet and receive a letter, it is because we want everyone to know the rules and those that let us know (non-pet owners included) that we are responding to the complaint and take it seriously. If you see someone not following the rules please contact the leasing office and let us know who it is so we can address them directly. It is more effective to talk to the culprits than to send out a blanket notice. The issues we had over the holiday weekend is not something that we condone and approve of. We strongly urge anyone who sees disorderly conduct going on at the pool or any area of the property to contact the League City Police Department immediately as it is happening. The phone number is 281-332-2566. Disorderly conduct includes profanity, reckless activity, disruptive behavior and excessive noise. We do not want this behavior at our pools and want everyone to have an enjoyable summer. As for the playground, it is a major undertaking and yes, we do need to get owner's approval to make something like that happen. This is a business and yes, we do have a budget. There is a mortgage, HOA dues, taxes, etc. We strive to offer you the best and maintain what features you do have in your unit and the amenity areas we have as well. A playground is something we suggest when budgets are being created for the year and yes, there are times that other items get approved ahead of that. There are also issues of liability, etc. Again, we would love to talk to you about this in person. Please stop by the office or give us a call at 281-332-4826. We want to stress that we are very upset that you are unhappy and would like to work with you to make living at BWC a better experience. If your concerns are not resolved by the Manager, please feel free to contact our corporate office and ask to speak to the Tipton Regional Supervisor who directly oversees the community where you live. We will do everything within our power to address and resolve your concerns as quickly as possible.