Well I just got back from a "Genius" appointment.

Showed the chap the phone and explained the problem.

He says "oh dear, yeah cosmetic damage is not covered under the warranty".

I show him my 4s and five year old touch, which have very few scratches. I ask why my 6 is so susceptible to scratches.

He said, "I've had an iPhone 6 for a week too and mine doesn't have any scratches".

I pointed out that maybe his doesn't have the same production fault as mine.

"sorry, cosmetic damage is not covered by the warranty"

I lost my patience around then and left"





I hope anyone else who tries gets a more intelligent response.

It seems the official response is to blame the customer.





Im absolutely disgusted!