“The few times we have booked online with Vue, the machine that you collect the tickets from is either broken or says that we have already collected the tickets when we haven’t. Once me and my friend had booked to see a film and the machine of course didn’t work so we went to the counter and the member of staff told us that we had collected the tickets the day before so we couldn’t have them again but my friend pointed out that she wasn’t even in our town the day before as she had been in London for the premiere of the film, we were going to see and the staff didn’t believe her so she had to get her phone out and show them pictures and then we pointed out that surely if we had already collected the tickets why would we be trying to claim them again, it’s not like we could have used them twice?! eEentually they printed us a blank ticket out and wrote the film and just told us to sit where ever we wanted and if anyone told us we were sat in their seats, we would need to move and sit somewhere else!. I’ve just stopped booking tickets now as stuff like this happens all the time.”

“Two occasions at Odeon when the movie was not projected at the correct screen ratio. On the first occasion I was able to quickly leave my seat and report the problem to a member of staff outside. I could not leave my seat on the second occasion as I was with my young son. I did complain by e-mail and received 2 free tickets. I did suggest having somebody in the screening for the first 5 minutes of the movies just in case there was a technical problem – especially as there are no projectionists at my local digital cinema.”

“Went to see Guardians Of The Galaxy at Vue Carlisle, the lights in the screen didn’t go down when the film started; had to walk down 7 flights of stairs to find an attendant and ask for them to be switched off. It took them a further 15 minutes to turn the lights down.”

“Lights not being turned off, ruins the film.”

Threats Of Violence

“After a visit to see Interstellar I was verbally abused in the car park by an audience member as he was upset that I’d embarrassed him by asking him not to constantly talk to his girlfriend while the film was on.”