• 'The balance in the FA's allocation system is not right' • Hull City and Arsenal receive only 25,000 tickets each

The Arsenal chief executive, Ivan Gazidis, has questioned the "balance" of ticketing for the FA Cup final against Hull after each club were allocated 25,000 seats for Wembley on 17 May.

The Gunners took about 49,000 supporters to the national stadium for Saturday's semi-final against Wigan, which they won in a penalty shoot-out, after the Championship side returned some of their tickets.

However, the distribution by the Football Association for the final will see about 20,000 tickets distributed to volunteers through the "football family", which includes county FAs, leagues, local clubs and charities, the 92 Premier League and Football League clubs, another 134 full member clubs and all those clubs who reached the third-round proper.

With the FA Cup final being part of the Club Wembley membership package, 17,000 tickets will also be allotted elsewhere. Gazidis feels the system is unfair on both finalists and said on the Arsenal website: "We are disappointed many of our supporters and also those of Hull City will be unable to get tickets to the Cup final.

"We fully understand this is the showpiece FA fixture to celebrate the game as a whole, but we also believe the loyal supporters of the competing teams deserve a greater chance to see their team play in what is one of the biggest matches of the season.

"The balance in the FA's allocation system is not right. Arsenal have approximately 45,000 season-ticket holders and 150,000 members, many of whom come to games. They all give us their loyal support throughout a season but with the FA Cup final allocation at 25,000 there will be many disappointed Arsenal fans who have supported the club home and away for years, who will be unable to get a ticket to this historic match."

Arsenal plan to show the FA Cup final live at the Emirates Stadium, 11 miles away from Wembley, on giant screens for those supporters not able to get tickets. "We want this to be a special day for Arsenal fans wherever they are, and the screening will be a great way for thousands of our supporters who are unable to get to Wembley to watch the match together," Gazidis said.

The FA said allocations for the final have been about 25,000 per club ever since the new Wembley opened, and pointed out that ticket prices have remained the same for the last three years.