The other methods are on a much smaller scale and typically involve retailers and their employees, according to experts and news reports. Some have been arrested for "micro-scratching" tickets, which identifies winning plays before scratch-offs are sold, stacking the deck against players by only selling losing tickets. In other cases, retailers or employees have lied to people trying to claim a winning ticket. They either say the ticket is not a winner or pay out less than what the person is owed and then redeem it themselves for the full amount.