As the NBN rollout reaches the halfway mark, Telstra retains the lion's share of home broadband users who remain loyal even though they're some of the country's least satisfied customers.

If you're unhappy with your home broadband connection you're not alone, with 62 per cent of Australians experiencing internet issues in the last six months, according to Choice Australia's Internet Satisfaction Survey of 1910 home broadband customers.

Speed and reliability account for 81 per cent of all problems and it's not just homes which are still stuck on legacy services like flaky ADSL that are feeling the pain. Some NBN users are also unhappy, with 76 per cent of those with problems complaining of slow speeds and drop outs.

While we can all agree that Australia's broadband user experience leaves a lot to be desired, it's more difficult to agree on exactly where the blame lies. Sometimes it's the physical cables in your street, but other times it's your retail service provider skimping on backend capacity. It's tough to get to the bottom of it all when their customer service can be so appalling.