My impression is that the author used the review to calm down and to let it all out. If someone runs into bugs all the time, it may as well be that it is the customers fault. Did that customer use some functionality that is barely used by others that have no significant problems with it? What did the developer say regarding those issues?

Positive reviews are helpful, because they show that a customer didn't find issues. But if someone finds issues, it is essential for potential customers to understand what may not be working.



I have my own background with customers who wrote that my packages were broken, or they even broke their Unity installation and what not. I am clearly biased regarding that topic. As a publisher it is frustrating to get that kind of reviews and knowing that they didn't even try to get in touch with you. I reported those malicious reviews several times and seriously though about removing my freely available packages because of those reviews. I really believe it doesn't harm a reviewer to take the time to write a review that is useful for others.

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