I know I have bnen guilty of allot of the shenanigans on Uber, like cherry picking, cancelling calls, etc.



I had this rider yesterday from Santa Monica to West Hollywood.



It was actually a good talk.



It shed allot of light on how the customers view things.



She was down at the queen mary one weekend and tried to get an Uber, 16 drivers had cancelled on her. Pretty brutal. She ended up getting a room and spending the night.



What we need to think about as drivers.



The customers didn't roll the rates back, Uber did.



Without customers, we don't have a job.



By creating this animosity between the customer and Uber and ultimately it's the drivers that look bad, we lose customers, the money that puts food on our tables.



Do I agree with what Uber did, rolling back the fares, absolutely not.



Do I agree with Uber lying to the customers saying that the tip is included in the fair, lying to the customer that we actually get tipped. Absolutely not.



But what I do agree with is, we shouldn't be messing with the customer base. We need to educate the customer base with patience and kindness.



They need to be nurtured into understanding what is actually happening.



You can't bring it up and force it down their throats, but the ones that ask you about Uber, be truthful. But do it in a politically correct way.



Work in the fact, that there is current litigation against Uber because they lied to the customer about a 20% tip is included. Let them know Uber's defense is, well we lied to the customer but not the driver. That's a tough pill to swallow, for any company. They basically came out on the record and stated they are liars. There goes their integrity.



And I am not talking about the employee's, these lies and the structure changes come from higher up, don't worry farlance, you're still safe around here, left us low guys out of it, hahaha!!!



But at this point, I don't think it is right to take out our issues on the customer. They really are innocent in this situation.



It will take time, but if we can nurture the customer base, we can turn things around from there.



Example: This morning I drove 10 minutes to a pick up out in Woodland Hills after I dropped my kids off at school. Picked him up, he came out with a suit case, I thought, Kaching!!! LAX from woodland + traffic.



Let down, going 4 blocks to his friends house where they are taking a strecth Hummer Limo to the airport. :-(



On the way to drop him off, he asks, do you get many tips? I said not normally on the long drives, but some of the short drives people give me a couple of bucks, like the $4.00 fares. I said, maybe they feel guilty coz it's so cheap.



So I get him to his destination and he says, I don't want to feel guilty later. He hands me a 5 and says thank you. I tell him, that's not necessary but it is greatly appreciated.



The fare was $4.35.



See even though Uber doesn't get it, humanity does.



Maybe one day Uber will treat us human, like their customer base.