In which Rackspace have Fanatical Support

Paul to Rackspace Support



Hello!



Sad times - we must part with you, Rackspace. It's not you, it's us. We've... we've found someone cheaper.



This serves as our 30 days notice for full account closure.



Thank you!

Ben at Rackspace Support to Paul



But Paul,



We'll miss you, all of us, Mari-Lou, Alison, Paul D. Is there not something we can do:



Perhaps offer you something in the Cloud?:



http://www.rackspace.co.uk/cloud_hosting



Maybe make you a mix tape?



http://www.youtube.com/watch?v=YIAnkrPgTvY



Mari-Lou is off this week, I'll have to break to the news to her when she is back.



Alas on the 29th of September you will part from your device for good.



I hope your new provider can give you everything you need and you find they cannot, we will welcome you back with open arms.



Thanks for the memories



Ben and your support team

(on behalf of Mari-Lou) But Paul,We'll miss you, all of us, Mari-Lou, Alison, Paul D. Is there not something we can do:Perhaps offer you something in the Cloud?:Maybe make you a mix tape?Mari-Lou is off this week, I'll have to break to the news to her when she is back.Alas on the 29th of September you will part from your device for good.I hope your new provider can give you everything you need and you find they cannot, we will welcome you back with open arms.Thanks for the memoriesBen and your support team(on behalf of Mari-Lou)

Paul to Ben at Rackspace Support



Ben - you're breaking my heart. I'm a sucker for a mixtape.



But it's not as simple as that;



Sing along to this:



--



I've heard there was a secret box

That Paul C rooted, and it pleased the Hoop

But you don't really care for Ubuntu, do you?

It goes like this; the PHP, the lisp

The minor updates, the email lists,

The baffled techie composing, Hallelujah



Hallelujah, Hallelujah

Hallelujah, Hallelujah



Your support was strong but we needed proof

We saw a competitor bathing on the roof

Her invoices, in the moonlight, overthrew us

She tied us to a bespoke contract,

With Ubuntu support and a VPS rack,

And from our lips she drew the Hallelujah



Hallelujah, Hallelujah

Hallelujah, Hallelujah



Maybe I've been here before

I know your support, I've seen ping scores

I used to host alone before I knew you

I've seen your awards in the Sunday Times

You've saved our arses a thousand times

Despite our cold and proprietary CMS solution.



Hallelujah, Hallelujah

Hallelujah, Hallelujah



There was a time you'd let me know

What was real and going on in Ubuntu

But now you never show it to me do you?



And remember when we moved to you?

Your Fanatical Support was moving too

And every ticket we resolved was hallelujah



Hallelujah, Hallelujah

Hallelujah, Hallelujah



Maybe there's a cloud for us too

But all I ever learned from Mari-Lou

Was how to resolve technical issues with Ubuntu

It's not a cry you can shout to Rack

It's not like the contract covered that

It's a cold and it's a broken hallelujah



Hallelujah, Hallelujah

Hallelujah, Hallelujah... Ben - you're breaking my heart. I'm a sucker for a mixtape.But it's not as simple as that;Sing along to this: http://www.youtube.com/watch?v=uMrZ7lChK-g --I've heard there was a secret boxThat Paul C rooted, and it pleased the HoopBut you don't really care for Ubuntu, do you?It goes like this; the PHP, the lispThe minor updates, the email lists,The baffled techie composing, HallelujahHallelujah, HallelujahHallelujah, HallelujahYour support was strong but we needed proofWe saw a competitor bathing on the roofHer invoices, in the moonlight, overthrew usShe tied us to a bespoke contract,With Ubuntu support and a VPS rack,And from our lips she drew the HallelujahHallelujah, HallelujahHallelujah, HallelujahMaybe I've been here beforeI know your support, I've seen ping scoresI used to host alone before I knew youI've seen your awards in the Sunday TimesYou've saved our arses a thousand timesDespite our cold and proprietary CMS solution.Hallelujah, HallelujahHallelujah, HallelujahThere was a time you'd let me knowWhat was real and going on in UbuntuBut now you never show it to me do you?And remember when we moved to you?Your Fanatical Support was moving tooAnd every ticket we resolved was hallelujahHallelujah, HallelujahHallelujah, HallelujahMaybe there's a cloud for us tooBut all I ever learned from Mari-LouWas how to resolve technical issues with UbuntuIt's not a cry you can shout to RackIt's not like the contract covered thatIt's a cold and it's a broken hallelujahHallelujah, HallelujahHallelujah, Hallelujah...

Ben at Rackspace Support to Paul



Paul,



The sheer awesomeness of this update has to be rewarded.



Something will be working its way to you in the post over the next few days.



On behalf of everyone here - thank you for providing this epic entertainment.



This will go down in Rackspace history.



Ben

A few days later....



That's a stress reliever (we think), an LED bouncy ball, a pen, and what's on that CDR?



That's a stress reliever (we think), an LED bouncy ball, a pen, and what's on that CDR?

Wuvoo, Rackspace.