



Topps Admin Checking in! (January 8th, 2018) By Topps Admin on 2018-01-08 21:45:00 Widevision Refund Issue UPDATE: (3:00 PM ET on January 8th, 2018)

We are working to correct the issue surrounding the Collector's Box, we unfortunately have run into a bit of a roadblock on the backend and will not be able to correct this as early as we hoped. We will update you again on this matter, once we have resolved this roadblock.



We intend to take steps which will protect the value of the Collector's Box Cards.



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Hey Star Wars fans! Topps Admin here, checking in on the Community. How are we feeling? What do we have on our mind?



UPDATES:

- As mentioned in the Widevision Refund Issue v2 Article we have completed an audit of the SWCT Awards, and have corrected several missing Award Shelf Images, which were either distorted or missing. Some of these include:

Badges of War

Spheres of Resistance & Order

Dreadful Droids



If there are any that we missed please let us know in the comments down below.



- Some of you reported that you never received Ukiyo-e Award Shelf, we have corrected this and sent the Award Shelf to fans who earned the Award by the deadline (Wed, Dec 27, 2017 1:15 PM).



We will continue to work on this and other long standing issues in the coming weeks.



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Let us know what's on your mind! Where can we improve? What are we doing well?



Frequently Asked Questions: (January 8th, 2018)



1) Q: "I would love to be able to offer trades for duplicate inserts of cards that I have locked. (Locekd Card Trading issue)"

A: This fix is a priority, as you guys have asked for this several times. We apologize that this has fix has been delayed. We will be fixing this in the coming weeks.



2) Q: "When will the Out of The Box checklist be available?"

A: Will check with the team and see if we can get this up for you guys ASAP.



3) Q: "My hoard never received a Monument, will there be an alternative Monument Meld for these affected characters?"

A: I will raise this concern with the team again.



4) Q: "Will more Clone Wars content be available soon?"

A: This may have been delayed in favor of The Last Jedi Cards. Will raise this ask with the team again.



5) Q: "You mentioned of a way that fans will be immortalized for completing the Monument Melds. Any update on this?"

A: We will work on getting this live in the app. Fan names will not be placed on the back of these Monument Award Cards, however we will have fans recognized for their achievement. Will update on this soon.



6) Q: "I would like the ability to buy Boxes instead of cracking one Pack at a time."

A: We have heard this ask several times and it is something we are interested in implementing.



7) Q: "The Galactic Files - Locations set appears in the Card Sheet out of order. Why?"

A: Will look into this and see if we can correct.



8) Q: "I wish you would host contests and promote trades as a way of engaging the community."

A: I love this idea! Will definitely think about these kinds of in-app events!



9) Q: "Will the Dark Purple and Collector's Box Cards ever be tradable?"

A: Yes, these cards will be made tradable as soon as we address the Widevsion Refund Issue in full. See those articles for full details.



10) Q: "I would like to view my collection without a WiFi or Cell reception."

A: We have been discussing this, will bring this up again and see what we can do in the coming months.



11) Q: "I would like to earn Credits for completing sets."

A: This is something the SWCT community has asked for several times. Will address with the team and see what we can do.



12) Q: "I am using an iPad and there are several display issues with Card sizing which impact the UI of SWCT."

A: We are aware of these problems and will be working on a fix for these in coming months.



13) Q: "I have cards that are appearing in my collection that I no longer have, and I cannot unlock them because I do not own them anymore."

A: We are aware of this issue, and are looking into a fix for this.



14) Q: "I would like to be able to mute other users."

A: We are looking into this and other messaging improvements.



15) Q: "Will there be more Base Series 5 Cards?"

A: We may put out more cards for this Base Series.



16) Q: "Can Series 3 Base Cards be marked as sold out?"

A: This seems like a fair ask, but I will check with the team and see what we can do!



17) Q: "Can we be able to trade more than 9 cards at once?"

A: We will look into this possibility!





TOPPS_ADMIN will be available and checking the comments of this Article between 4:45 - 5:45 PM ET on January 8th, 2018.



Thank you all for coming out and chatting, I will be checking this Article periodically and will be updating the above questions as I gain clarity.



If I did not answer your question feel free to send me a direct message via trading.