Update: As of 12:15 p.m. Friday, Bauer’s condition remained critical, according to a Loma Linda University Medical Center spokeswoman.

As Kristin Bauer was held at gunpoint by her ex-boyfriend Thursday afternoon, her father could only comfort her by phone.

“She was trying to beg him to let her go,” Gregory Bauer said, “and then I heard him say that he wasn’t afraid to die.”

That’s when the phone went dead.

The hostage situation that began at an Office Depot in Redlands kept a shopping center on lockdown for nearly three hours and ended with the suspect being shot dead by officers and Bauer shot in the torso, police and witnesses said.

At least one officer was treated by emergency personnel.

About 2:15 p.m. Thursday, the suspect – identified by authorities later as Andrew Mike, 29, of Downey, began arguing with Bauer, 28, at an Office Depot at 602 Orange St., said Redlands police Chief Mark Garcia.

The suspect fired at Bauer – a Corona resident who is a manager at the store – but missed. A bystander was hit in the hand, Garcia said. He is expected to recover.

Bauer was then taken hostage and brought to a residential neighborhood on High Avenue east of the store, police say. There, officers began negotiating with Mike.

At about 4:45 p.m., Mike appeared to shoot Bauer, prompting officers to open fire. Bauer was hit in the torso. It was unclear Thursday whether she was hit by the suspect’s bullet or police gunfire.

Mike died at the scene. Bauer was airlifted to Loma Linda University Medical Center. She was listed in critical condition at 10 p.m. Thursday, hospital spokeswoman Briana Pastorino said.

Police on Thursday night hadn’t released a motive, but Gregory Bauer said his daughter had recently suggested that she and Mike break off their monthslong relationship.

The ordeal closed many shops at the center at Pearl Avenue and Orange Street.

The Orange Street off-ramp from the eastbound I-10 was also closed, and Redlands’ popular Market Night was canceled.

Staff writer Brian Rokos contributed to this report.