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5.0 Buhle Mbambo Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Clicks at Edendale Mall Last of last week but not sure of the date I bought 3 New born formulae 1.8 kg each (I don't want to mention the brand, cost R301 each) It gave my child stomach cramps and sort of diarrhea. The practitioner gave advise to change that fomula to Isomil



Today I went to Clicks Edendale Mall to change the two fomula, hence I lost the purchase slip, I met a young gentleman who works there, He left everything he has been busy doing and fully attended my problem.



He took me to another gentleman whom I think he is supervisor, they asked a club card and all my problems were sorted out in an unbelievable pure dignity and professional manner.I was treated as if I'm the only customer in the country,They saved me more than R600 rands. If clicks worldwide can employ such workers,I believe a world will be a better place to live in.



I salute Edendale Mall clicks management and their entire dedicated staff members for their proficiency and excellent job done.



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1.0 Nondumiso Nyilika Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Online service low standard Hi, i purchased online on monday morning 8th of june 2020, today is Thursday 11th of June, i haven't received any kind of updates about my order, left a message on your Facebook page, no one responded. I mean i paid R60 for delivery to get no response from you. I am not happy and very disappointed in Clicks Reply Useful Wrong

1.0 Lorraine Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Bad customer service I was given by a consultant at clicks in dobsonville Ii went to clicks on the 10th of June 2020,to buy essentials for my coming baby,when I got there the security refused me to enter and told me to go join the line like everyone else,I am highly pregnant,so i asked her if people in my condition also stand in long lines she said yes they do,I then asked to see the store manager,they said she is still busy on the phone,I waited for her she never came,but some rude consultant came with an attitude and told me to go stand in the line as there is nothing wrong with me,she told me that's how they operate in their mall when I told her that how come in Johannesburg CBD clicks they don't want me to stand on the line,Grace knows nothing about customer service,when I went in the store I asked for the manager ,she apologized about what happened but the consultant kept on making fun of me saying she is pregnant so what,what's so special about her and I explained to her that I need this essentials as I might give birth anytime from now....it's my first time getting a terrible service in your stores ,I normally get great service,I was shocked yesterday,I believe Grace still needs more training on customer service Reply Useful Wrong

1.0 Jacqui Monteiro Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Refund nightmare It's been more than two month's and I'm still awaiting a refund for an order not received.Ive contacted our local Clicks as well as headoffice but to no avail.

Their customer service is non-existent despite numerous emails and empty promises.Im sure Im not the only person facing this problem,but who does one approach for help.This service is unacceptable especially when money is tight and is needed. Reply Useful Wrong

1.0 Nomaswazi. T Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Confused clicks supervisors I am an essential worker ( Professional nurse) and i believe in most stores essential workers with permit are allowed to pass the queue, as we go buy our essential products during working hours since now shops are closed earlier than the normal time. i am working if clicks store in Soweto has different head office or what? At Clicks Jabulani i was allowed to pass the queue but Clicks Maponya mall kept me waiting in the queue, while i was on duty, i went only to collect my pre-packed medication at pharmacy. I`m also wondering if shaving razors and creams are not part of the essential products since we consider our hygiene as essential. Again what amazed me was that Clicks Jabulani mall did not allow me to buy shaving cream saying its the message they got from Head office, while Clicks Maponya mall allowed me to buy them. Exactly where are this instructions coming from, and how many head offices are there for Soweto based Clicks stores. i`m totally confused as which Clicks is giving us correct information from the head office? Reply Useful Wrong

2.0 Mrs T Bell Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Hand sanitizing for Clicks customers I have been to a number of Clicks stores , even before the Corona virus outbreak , and none of them offer wet wipe sanitizing facilities for hands to their customers. This is not what other stores do and I and a number of my friends find this very disturbing and unacceptable. Reply Useful Wrong

1.0 Adam Perros Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Vitality check at Clicks Northgate Booked for 12.00 at Northgate Clicks on 28/02 for Vitality check. The nurse leaves a note on her door saying she's out and will be back at 12.10!? Find out she's doing her own shopping at PNP. Obviously her shopping time more important than that of her patients. She arrives back at 12.15 then promptly sees another patient because I'm out in the store looking for her. No apology or attempt to see me. Useless individual and I told her so. Write to Clicks to complain about the service on same day and get a sort of answer from Gary Erasmus (senior service consultant) on 3/03 saying "we take all complaints and comments from our customers in a very serious light". But it's all just platitudes, there has been no investigation, communication or follow up since as far as I can tell. It's outrageous that such poor service can be acceptable to Clicks. Reply Useful Wrong

1.0 Ansie Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 SERVICE AT THIS PHARMACY there are thousands of problem with his pharmacy starting at the manager/staff/queuing system/phones. Why can't the manager make use of locums when the pharmacy is busy, Waiting in the pharmacy for 2 hours is not good for your business, I have send an email requesting our medication this was still not read, The phone lines are just ringing. Forcing you to go and stand in the pharmacy, PLEASE get someone in there that is prepare to walk an extra mile. No wonder the staff is leaving. Reply Useful Wrong

1.0 Roger Bruchhausen Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Linksfield Hospital Pharmacy Complaint I have been prescribed Acetic Acid 0,25 percent from my Doctor after being discovered from hospital and have had nothing but problems getting my requirements filled.

We are restricted to one or two bottles at a time when requesting six. We are constantly told the hospital has a demand for the product. So I ask myself why does the hospital not maintain adequate stocks of the product?

We managed to order five bottles over the weekend and when we collected them yesterday on preparing for my twice dayly soak my wife noticed that three of the bottles where 0,25 percent and the other two 3 percent.

My question now is if we had not noticed the 3 percent and soaked my foot what would Clicks have done to compensate me for the damage done to my foot.

Nobody else in the area stock Acetic Acid so we are forced to use this pharmacy which we are really not happy with. Reply Useful Wrong

1.0 Zunilda Lovett Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Unfriendly staff seem to be the norm and isnot acceptable I would like to bring to your attention that I had a unusual experience today at your Clicks Cascades in Pietermaritzburg today.

I went in to exchange an item that was not working properly. There was no hassle with the exchange. I just felt like I was being scrutinized and the two staff ladies were very unfriendly. The demeanour of the staff characterises the company. I work in the client services industry and feel that if your staff were more friendly orientated, maybe the brand will be more successful and not just rely on payday savings. I am not expecting compensation, I just feel that I was not made to feel welcome, personal experience. Reply Useful Wrong

1.0 Bernadette Ullyett Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Dispensery never answer their phone I have been a customer at Clicks Town Square for 10 years.Most times I'm satisfied with the service.My gripe is to get hold of a pharmacist by PHONE IS IMPOSSIBLE the phone just rings & rings also no other extensions are answered either.What if I have an emergency,like today.We have moved to Benoni & when I went in to get my CRONIC MEDS Town Square had not put my husband's & sons Profile on the computer.We tried to get in contact with TOWN SQUARE but of course nobody answered the phone.This is unacceptable my husband & son need their MEDS.This phone thing it's not the first time.Something needs to happen there.

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1.0 Koos Beukes Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Double charged Very bad service today received at Mayville branch. I bought discount items and where fully charged at the cashie, after i received the till slip i saw that they didnt refunded the discount item, i had to tell the cashier. She told me to swipe the card twice and asked me the pin also twice. When i came home the transaction went off twice on my bank. I went back and spoke to Helga for a refund she said i must wait 2 weeks. That is unacceptable. The cashier Florah was talking with other staff and that is why they dont concentrate what they are doing. The specials are also not linked on their system. I am very disappointed in your service. I want feedback as soon as possible to solve this problem. The slip number is 1125 date of purchase 27.12.19 time 10.49. Thank you Hannele Beukes Reply Useful Wrong

1.0 Rademeyer Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Please stop advistise items you do not have in your book Just been to 6 Click stores in Pretoria area ask that the phone for me. But service poor to lazy need the winding flashlight in your dec book.

But like alway advitisment is free so there is NONE.

PLEASE STOP FALSE ADVERTISMENT IF YOU DO NOT HAVE STOCK TO SELL Reply Useful Wrong

1.0 Sibongile Clicks Head Office, Contact Details, Address, Clicks Head Office Complaints Corner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911 https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg 1 Manager's behaviour Today i went to clicks king williams town to return a kambrook blender which i bought 2 days ago, reason for my return is it doesnt satisfy me it doesn't blend smoothly and its a 500w blender, i do have a smartlife blender which is 1000w but its small that is why i bought thus jug blender and i had to return it because im not satisfied. So they called a manager which i explained all the above and she ask if the one im exchanging with also doesnt satisfy me will i exchange it i said no because its the same watts as my smartlife blender.but my complain here is how she said to me that she is giving me only today to test this new blender if i come tomorrow to return she will not take it. I was very shocked which is i never said i will return it but now i am given a condition which is not on the slip i was very disappointed by this coming from a manager Reply Useful Wrong