Community Standards for Xbox

We built Xbox Live for people like you—for players from all walks of life, everywhere in the world, who all want the same thing: a place to play and have fun. We need your help keeping the Xbox online community safe and fun for everyone.

While the Code of Conduct section of the Microsoft Services Agreement applies to all Microsoft products, Xbox Live offers so many ways to interact with others that it benefits from an additional level of explanation.

To this end, we’ve created the following community standards for Xbox. Consider these standards a roadmap for contributing to this incredible, globe-spanning community. Remember: Xbox Live is your community. We all bring something unique, and that uniqueness is worth protecting.

Whether you’re brand new to gaming or have been playing for decades, we need you to be stewards of this place, to protect each other even as you compete. Because when everyone plays, we all win.

Table of Contents

Our Shared Values

The spirit of Xbox lives in our values, which are key to sustaining a vibrant and welcoming community. Living these values every time we play shows the world the unifying power of gaming.

Gaming can be enjoyed by all

Creativity powers community

Competition is best when it’s fair

Helping others makes all of us stronger

Hate has no place here

Conduct

Some parts of the internet don’t have rules—and the Xbox online community isn’t one of them. Yes, Xbox Live is, in a meaningful sense, your gaming network. But it belongs to millions of others, too. You deserve a place to be yourself with confidence, free from bullying, hatred, and harassment—and so does every other player. So it’s important to treat others as they would like to be treated.

Remember:

Win or lose, be a good sport

Did someone have a great game? Let them know!

You are the community

A little bit of trash talk is okay, but keep it clean

No one likes trolling, so don’t do it

Content

The gamertags, gamerpics, screenshots, game clips, and other posts you make on Xbox can be a great way to show off what’s meaningful to you. We encourage all players to be themselves and show off what they like, what makes them laugh, or what makes them amazing. But this sharing can’t come at the expense of other players’ positive experiences.

Remember:

Use your skills and creativity to add informative, helpful, funny, or interesting content that contributes positively to our vibrant and diverse community

Content you post on Xbox needs to suit a wide audience

Context is important, and mature content that makes sense in a game might not be appropriate elsewhere on Xbox

Not everyone has the same likes or dislikes as you, so think twice about saying something hurtful about someone else’s content, playing style, or choices

Attitude

Helping others makes us all stronger. If you want to be a superstar and live our shared values, here are ways to go the extra mile:

Help others have great gaming experiences by joining the Xbox Ambassadors

Know a great community leader? Nominate them for the Xbox MVP Award

Hang with likeminded players by joining clubs

Make new friends by creating Looking for Groups to team with others in your favorite game

If you experience or witness inappropriate content or behavior, we encourage you to mute, block, and report the player(s) acting inappropriately

Standards If you've seen the Microsoft Services Agreement, the following rules probably look familiar. They may sound a bit like legalese, but bear with us—upholding these standards is critical to maintaining a community where everyone can have fun! People differ about what seems fun, and conflicts sometimes occur. But while plenty of conflicts can be worked out between players, there are nevertheless some things we just can’t tolerate. In each section you’ll find examples showing how the Microsoft Services Agreement’s Code of Conduct relates to Xbox Live. i. Keep it legal Xbox Live is available in countries all over the world, and it’s important that people of all backgrounds feel safe and comfortable on our platform. To help ensure this, we must respect local laws and remove content or behavior that advocates or promotes illegal activities. For example, don’t: Build a club around illegal drug use

Send messages that encourage underage drinking

Create activity feed posts that promote criminal gangs

Upload custom gamerpics that show animal abuse

Tell other players to “KYS” or commit self-harm

Use the flag of a terrorist organization as your club’s profile pic ii. Do your part to keep everyone safe To keep Xbox Live a place where everyone can have fun, we can’t allow behavior or content designed to exploit, harm, or threaten anyone – children, adults, or otherwise. When threatening, abusive, or insulting language is used against another member of our community, or the community at large, it undermines every player’s ability to enjoy themselves. For example, don’t: Threaten someone with physical assault after an intense game

Message other players with homophobic slurs

Make a club grounded in ethnic hatred

Create a Looking for Group that negatively calls out another player

Post insults in another player’s activity feed

Respond to someone’s smack talk with sexual slurs iii. Turn that spam into substance It’s great to be excited about growing your popularity and sharing all the cool things you do on Xbox. The best way to do that is by producing amazing content—not through giveaways, asking for likes and followers, or other inauthentic behavior. The best way to gain a following is by being yourself and creating awesome content that’s uniquely yours. Remember, creativity powers community. For example, don’t: Regularly offer prizes in exchange for follows

Use frequent giveaways to increase likes on activity feed posts

Ask or demand that someone “add” or “follow” you or another player

Repetitively message other players without their consent

Repeatedly share the same screenshot in clubs

Send repeated game invites to players who haven’t shown an interest in joining iv. Keep your content clean People enjoy all shapes and styles of content on Xbox. Everyone’s tastes are different, and that’s great! However, that doesn’t mean that absolutely anything goes. To keep Xbox Live welcoming and inclusive for everyone, some content must be avoided. Support a welcoming and inclusive community Harassment and hate take many forms, but none have a home on Xbox. To make Xbox Live a place where everyone can hang out, and to prevent people from feeling uncomfortable or unwelcome, we all need to be stewards. This means more than just not harassing other players—it means embracing them. It means saving those unsavory jokes for people you know will enjoy them. It means taking particular care for others while you play, keeping in mind how they might interpret your content. For example, don’t: Make fun of other people’s identities or personal traits

Send harassing or abusive messages

Use a club to shame other players or groups

Start a broadcast in order to troll someone

Flood voice chat with music during a multiplayer match

Post game clips that will offend many others Know the difference between trash talk and harassment We get it—gaming can be competitive and interactions with other players can get heated. A little trash talk is an expected part of competitive multiplayer action, and that’s not a bad thing. But hate has no place here, and what’s not okay is when that trash talk turns into harassment. Trash talk includes any lighthearted banter or bragging that focuses on the game at hand and encourages healthy competition. Harassment includes any negative behavior that’s personalized, disruptive, or likely to make someone feel unwelcome or unsafe. To qualify as harassment, the behavior doesn’t have to be drawn-out or persistent. Even a single abusive message could harm someone’s experience. Know when to draw the line, when to back off. Know and respect the other player. For example: Acceptable trash talk includes Get destroyed. Can’t believe you thought you were on my level. That was some serious potato aim. Get wrecked. Only reason you went positive was you spent all game camping. Try again, kid. Cheap win. Come at me when you can actually drive without running cars off the road. That sucked. Get good and then come back when your k/d’s over 1. Going too far looks like Get <sexual threat>. Can’t believe you thought you were on my level. Hey <profanity>, that was some serious potato aim. Get wrecked, trash. Only reason you went positive was you spent all game camping. KYS, kid. Cheap win. Totally expected from a <racial slur>. You suck. Get out of my country—maybe they’ll let you back in when your k/d’s over 1. Be yourself, but not at the expense of others Xbox Live is your gaming network, but it’s everyone else’s too. We encourage showing off what makes you unique and awesome, but it’s not cool to post something that keeps others from having positive experiences. We aspire to a community where gaming can be enjoyed by all. Problematic content just gets in the way. If you’re looking for a place on the internet to be overly edgy or get that rise out of people, Xbox isn’t the place for you. For example, don’t: Upload a gamerpic that shows real-life graphic violence

Make provocative religious comments in your profile

Name a club after a highly controversial figure

Send someone a picture that’s meant to shock or disgust

Use your activity feed as a platform to promote controversial politics

Upload a club profile pic that’s similar to imagery used by hate groups Make stuff that’s suitable for all audiences People from all over the world play on Xbox Live, and we understand that people from different backgrounds have diverse perspectives about mature and adult topics. But because Xbox Live must be friendly and accessible to everyone, this isn't the appropriate place for sexual content. Keep your posts and messages suitable for all audiences to help keep this a welcoming place for all. For example, don’t: Upload screenshots or game clips that include mature sexual content

Use a custom gamerpic that contains nudity

Send lewd messages to other players

Share pictures that may be considered distasteful or inappropriate They’ll see what you did there Sometimes something seemingly harmless can actually reference something inappropriate, when looked at a certain way. Everyone appreciates a good joke, but if your content is designed to trick others into thinking they’re reading or seeing something inappropriate, we’ll have to treat it that way. For example, don’t: Frame a custom gamerpic to make it look like something inappropriate

Choose a gamertag that includes an inappropriate play on words

Use double entendres or phrases with inappropriate dual meanings in your profile v. Fraud benefits no one Fraud is any attempt to use deceit or misrepresentation for personal or financial gain. When players commit fraud against Xbox, it circumvents the processes that keep things fair for everyone, and ends up making games, add-ons, and subscriptions more expensive for everyone. This also applies to trying to make money on Xbox Live in unapproved ways, since doing so bypasses safeguards that exist to help keep everyone safe and financially secure. For example, don’t: Give another person access to your Microsoft account

Sell or attempt to sell your gamertag or account to someone else

Sell in-game content outside of official in-game mechanisms and stores

Trade game lessons for Xbox gift cards or other compensation

Buy a game from an unauthorized seller

Share ways to fraudulently get Xbox Live Gold subscription codes for free

Try to get out-of-policy refunds or compensation from Xbox support

Give other players the impression that you’re a Microsoft employee

Pretend to be an employee of a game developer

Intentionally represent yourself as a player other than yourself to cause drama

Charge another player to help them complete a level in a game vi. Where there are limits, there’s a reason It’s never fun to lose access to a feature of Xbox Live, but know that when we put restrictions in place, we do so to help ensure everyone’s safety or improve an experience for the community. Attempting to circumvent restrictions can affect both customer privacy and the integrity of Microsoft or partner services. For the safety of all, it’s important to respect deliberate limitations. For example, don’t: Create alternate Microsoft accounts to circumvent a suspension

Use other accounts to continue communicating with a player who blocked you

Try to circumvent regional content restrictions

Resell or redistribute any part of Xbox Live vii. Harmful behavior has no place on Xbox Cheating, tampering, and the use of exploits Since competition is best when it’s fair, a level playing field is one of the most important requirements for gaming. When people cheat, use exploits, or otherwise tamper with hardware or software to gain a competitive advantage, it ruins the experience for everyone. Because of this, cheating, tampering, and the use of exploits is never acceptable on Xbox Live. Like, never. For example, don’t: Use “mods” that are not explicitly supported by a game developer

Use a glitch that lets you use your character outside of a multiplayer map

Use specialized software to gain unfair advantage over other players

Connect modified or tampered hardware to Xbox Live

Manipulate game stats to increase or decrease your standing in a game

Use multiple profiles to unfairly manipulate your multiplayer rank

Try to circumvent in-game economies through “money drop lobbies”

Use unauthorized hardware or accessories

Use exploits to “duplicate” in-game items

Intentionally play with or support someone who uses unauthorized mods

Intentionally “teamkill” other players Piracy and unauthorized use Pirating software is not a victimless crime—it robs game providers of revenue that funds games and add-ons that people want to play. Accessing or using content in inappropriate ways can contribute to fraud and spoil great experiences for other players, sapping the magic of Xbox Live. By using games and game content only in the ways intended, you help maintain a vibrant community for content creators and fellow players alike. For example, don’t: Play a pirated game

Play a game before its release date

Share your profile with another person

Try to access accounts you don’t own

Use someone’s intellectual property in a way that’s not permitted

Share content covered under a non-disclosure agreement that you’ve signed Damaging Microsoft, Xbox, or its customers Manipulation, exploitation, and abuse of Xbox services doesn’t just affect Microsoft. These actions also inhibit the ability of Microsoft to provide the best possible services to customers around the world. At Xbox, we’re dedicated to the safety and well-being of our community, and we’re committed to ensuring that the products, features, and services our customers enjoy are safe, secure, and fun for everyone. For example, don’t: Share tutorials showing how to financially exploit Xbox

Share links to malware

Interfere with someone’s ability to access their network or device

Take any part in DDoS (Distributed Denial of Service) attacks

Share confidential content during a game’s alpha or beta test

Abuse Microsoft or Xbox staff (verbally or in text)

Try to reverse-engineer or manipulate Xbox services

Encourage terrorism (as by posting instructions for making bombs or other weapons) viii. Respect the rights of others Essentially, this means don’t use things that don’t belong to you and don’t do things you don’t have permission to do. People work hard to make screen shots, game clips, and other content that’s enjoyed by millions of people. It’s important to let content creators unveil and share what they create on their terms. If you’re not sure if it’s okay to use something, it’s better to be safe and assume that using someone’s content is not okay. For example, don’t: Use someone’s intellectual property in an unauthorized way

Access or try to access profiles you don’t own

Use copyrighted logos or other material that you don’t have permission to use

Disclose the surprise ending to a new game

Leak game content before an important announcement ix. Always respect the privacy of others Microsoft runs on trust, and it’s critical that we protect the privacy of our customers. We take this responsibility seriously, and we won’t tolerate behavior or content that puts the privacy or security of another player at risk. For example, don’t: Share your profile with someone else

Use someone else’s credit cards without their permission

Share information about another player more broadly than they’ve agreed to

Post private information about another player (engage in doxing)

Use someone else’s profile to buy things for yourself x. Be a force for good, even when others aren’t Sometimes, helping others break rules is just as harmful as breaking rules yourself. If you know that someone is engaging in behavior or dispersing content that violates these Community Standards for Xbox, let them know that their behavior is not okay, and caution them rather than help them walk the road they’re on. For example, don’t: Create clubs to help people get mods from other players

Make Looking for Groups announcing that players have profiles for sale

Participate in communities focused on cheating and fraudulent exploits

Share links to websites that promote activities that break the rules

Co-host or route players to a modded multiplayer lobby

Consequences

Our priority is the safety and enjoyment of everyone on Xbox Live. Content and behavior that puts players at risk or makes them feel unwelcome has no place in the Xbox online community. So, sometimes we need to step in. We're not out to punish, but rather to protect everyone's experience.

Every suspension or other corrective action aims only to show what was wrong and what can be learned from a situation. When suspensions end, we welcome players back so they can contribute to Xbox Live in positive ways. We know people make mistakes, and we believe lapses in judgment can be significant opportunities for growth.

Inappropriate conduct

If you violate Xbox community standards, you may find restrictions placed on your profile and/or device. When we suspend an Xbox profile, we restrict access to features that are most closely associated with the problematic behavior. Most commonly, this means a temporary suspension that removes one or more features for a period of time. Temporary suspensions can include:

Restrictions on the use of online multiplayer gaming

Removal of the ability to send text and voice messages on Xbox

Blocking real-time voice and text communications on Xbox

Preventing the broadcast of live game play

Restrictions on the use of parties and clubs

Inappropriate content

Since Xbox Live content must be appropriate for all audiences, sometimes we remove content to protect our customers. Depending on the type of content violation, this can result in our restricting certain features for the profile that created or shared the content. Temporary suspensions can include:

Blocks on the ability to upload game clips and screenshots to Xbox Live

Restrictions on uploading or sharing Kinect content

Removal of inappropriate content from Xbox Live

Automatic assignment of a new gamertag

Limits on the ability to share Xbox content on other social networks

Removal of the ability to edit your Xbox profile or clubs

Repeat or severe offenses

We may permanently suspend a profile or device if we can no longer trust it due to a severe violation, or if our attempts to correct repeated negative behaviors are unsuccessful. Under permanent suspension, the owner of the suspended profile forfeits all licenses for games and other content, Gold membership time, and Microsoft account balances.

Learn more

For more information about suspensions, visit enforcement.xbox.com or the Xbox Assist app on Xbox One.