I don’t have a degree in hospitality management and I haven’t worked in the industry either, but what I know for sure is that if it’s about good food vs good service, it’s the latter that always wins!

What I experienced at Pizza by the Bay, located at Churchgate in Mumbai, on 29 December (the last weekend of 2018,) was not just the worst service. I would have probably ignored that, but, when humiliation, embarrassment, offence, and abuse were served on the combo platter at this fine restaurant to a friend and me, we decided to fight back.

So, here’s what happened. December nights are perfect to visit an open restaurant and so we decided to go to the very famous Pizza by the Bay (PBTB). A friend and I reached the place at around 10 pm and ordered a long island ice tea, whiskey, garlic bread, and a pizza.