So i ran a diagnostic test on my console and noticed i was getting 137ms ping? The connection is wired, Nat is open and ports forwarded and still no joy. I run a speed test on my s4 wireless and get a ping of 11ms? So when i connected my xbox one wireless the ping was even worse. Rang up virgin and they kept putting me through to someone then they hung up on me. Your service is a disgrace, has anyone had similar issues? I cant seem to get anywhere