A woman who left a bad review for a hotel found herself being fat-shamed by the owner, who texted her to tell her to go on a diet.

Emily Chance booked two nights at the Nelcon Hotel in Blackpool so she and her husband could mark their second anniversary .

She was less than impressed by the room, which cost her and husband Michael £38 in total, and left a scathing review on Booking.com.

But she was shocked to get a text from the hotel's owner Ken Evans, which accused her of 'hating everyone and everything' and told her to go on a diet.

The couple's romantic getaway quickly turned sour as Mrs Chance claimed standards at the hotel were not up to scratch.

(Image: Caters)

In a September 30 post on Booking.com, she complained of a 'horrendous smell as soon as you walk in, grime in the shower and dirty towels' - scoring the hotel 3.8 out of 10.

But a Nelcon Hotel spokesman responded publicly to Mrs Chance's Booking.com review, asking her: 'Can I ask, just what did you expect for what you paid?'

They added that 'most of what you describe I do not recognise as a matter of interest' and 'I think possibly you were expecting a four-star hotel'.

But hotel owner Mr Evans took the defence of his establishment even further - and sent a text message to Mrs Chance's phone.

The message read: "For someone who as never been away before you do not come across as nervous in fact you come across as a nasty piece of work who probably should be put on a diet as you must hate everything and everyone [sic]."

(Image: Caters)

He later said he had sent the message after reading her review which he labelled 'a pack of lies'.

"I don't have a problem with people reviewing us, but what she wrote was a pack of lies," he said.

"The hotel is not dirty and doesn't smell. She was looking for problems which weren't there. I am really pee'd off with it all.

"I don't regret texting her at all. We have new carpets coming in a couple of weeks and anyone is welcome to take a look.

"The review was disgusting and reduced a female member of staff to tears.

"This is a budget hotel but we are not dirty and don't deserve to be lied about."

(Image: Caters)

Speaking about the text message, Mrs Chance said: "I left an honest review about how bad Nelcon Hotel is only to have one of the staff make it their business to go into my account and personally text me an offensive text from their personal mobile number to mine telling me I needed to go on a diet.

"This should not be allowed, it was a little too personal and they had no right making personal digs to paying customers. It is an outrage.

"They need exposing and people need to be warned how bad this hotel really is.

"I would never recommend this to anyone it's not fit for a dog to be staying in."

She added to the MailOnline : "My weight has nothing to do with this at all, the staff made no effort to help and we were worried if we cancelled we would lose our £40.00 booking fee.

(Image: Google)

"Even though it was the cheap hotel you still expect some effort for your money, you would still expect it to be clean.

"I don't think the bed sheets had even been changed from the last person.

"I wouldn't want my worst enemy to stay in there let alone anyone else. I was stunned by the text message. It was so unprofessional.

"The manager was shouting at people to get out when they were checking out, they made us feel uncomfortable.

"There were lots of drunk, rowdy people in there. They asked for a review and when you give it to them this is what you get."

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