The Jolla Tablet project has finally reached the point that we can start the shipment process. The entire Jolla Team wants to apologize for all the delays, and thank you for your patience. It’s been a tough ride with all kinds of odd things happening, but we are there!

Today we’ve sent out the first order completion invitations to a group of early Indiegogo contributors. We start with a small group to ensure that everything works as it should. So please bear with us – if you didn’t get an invitation yet, no reason to be worried, it is coming.

For those of you who have received the invitation: please follow the instructions in the email, fill in all the details at checkout and complete your order. Prior to finalizing the order you also have the option to purchase additional accessories for your Jolla Tablet – just add them to the shopping cart and pay for them at the checkout. Once you’re done, you will receive an order confirmation email from us. After this, it takes up to 10 business days for us to prepare your order and dispatch it.

Taxes and customs

If your shipping address is in the European Union, Norway or Switzerland, taxes and customs fees will be calculated at checkout and they will be payable at the time of placing the order. The parcel will be dispatched to you with all tax and customs fees paid and you will receive it directly to your address, without having to complete any customs formalities.

For customers in the USA, Australia, Hong Kong, Canada, India or Russia: you will be required to pay applicable local tax and customs fees once the parcel reaches the destination country. The courier will guide you through this process and help you out in case any issues arise. Please note that you will not receive the tablet until you make the required payments within the timeframe indicated by customs. In case you don’t add any extra accessories to the cart in the Jolla Shop, and if you have already paid for shipping when contributing for the Jolla Tablet on Indiegogo, your total due will be $0.

Next steps – when should you receive the invite and the tablet?

We are inviting contributors to the shop and shipping the tablets in batches according to the chronological order of contributions made on Indiegogo, starting from last November. Please note that you need to complete the order following the instructions in the invitation email, otherwise we’re not able to ship the device to you. It’s OK if you decide to complete your order later, but this means that we will release your priority and ship the tablet at a later time after you’ve completed your order. If you have contributed to more than one Jolla Tablet at different times, you will receive separate invitations to complete each of those contributions separately.

For many of you it might still take a few weeks to get the invitation to place the order, but rest assured, the boat is now cruising and we’ll invite you to hop on board as soon as we can.

With gratitude,

Jolla Team