If you are like me, and love to order in, chances are that you have your preferred food delivery app- the one that connects with the best restaurants nearby, offers fastest service, or is always hosting a sale. You probably have seen your fair share of delivery mishaps too- food never arrives, or you receive someone else’s order, or it just takes too long for your food to come that day.

Source: Gifycat

In the days of yonder, food delivery gone wrong meant a 20 minute back-and forth with the customer service executive, and that’s assuming you survive the long wait to get on line with one!

Normally, I would just rate the delivery experience poorly, and take a break from that provider onto the next one- till they screw up.

No more!

I recently ordered food on — lets call it “S”- my favorite delivery app in Bangalore. Heavy rains and high demand led to a few errors- resulting in a meat-heavy meal being delivered for my group of vegan friends. Normally, this would be a disaster, but the their bot pleasantly surprised me. I registered my complaint, placed a substitute order and closed the ticket in less time than it would take me to read out my order number on the phone.