Sam’s Town Decennial Extravaganza

Travel Package FAQ

Q: Do these Travel Packages have a minimum age?

A: All persons must be at least 21 years of age to check into the hotel. People under the age of 21 may still occupy a room; however the person whose name is booked on the reservation must be 21 years of age to check in and must present valid photo identification. Please note: guests under the age of 21 will not have access to the casino areas.

Q: Where will I receive my concert tickets?

A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package.

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. Approximately one week prior to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package Check-in.

Q: What time is check-in and check-out at each hotel?

A: We abide by the hotel’s standard check-in and check-out times, which are:

Check-in: 3PM

Check-out: 12PM

Q: Can I transfer the package to someone else if I’m no longer able to attend?

A: No. Name changes are not permitted. The original purchaser must present a valid photo ID to check in for the order.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!