Welcome to Jellyneo.net!

Pick your news: Neopets News | Crossword | JN Updates | Daily Puzzle | Charity Corner

Neopets Premium Update - New Premium Service Coming in May! Posted by Nynex

Posted on April 20, 2012, 4:54 pm NST





Be on the lookout for changes coming next month!





Greetings, Premium members!



We're writing you lovely folks to (finally!) update you on the new Neopets Premium service and provide more information, as promised. Some of this has been in the FAQs and some of it is new, but we wanted to consolidate everything for you in one handy email! Apologies if you've heard some of this before.



This email contains the list of what's changing as well as information pertinent to your specific payment plan and what you can expect during the transition period. We hope this will help answer some of the questions you have, and we'll continue to update you as we get closer to launch. *nod*



The Switch



In mid-May, the Premium service itself will switch over to a new system run entirely by the Neopets Team. This means that all of Billing and Premium Support will be through us, and that we'll be able to offer some new features based on all the input and feedback we received from you over the past few months. However, this also means a few of the services you may have now will be going away. As a reminder - or in case you haven't heard - keep reading below to find out what's new and what's changing!



What's New?



You may remember a few surveys we did some months back where we asked for your feedback on a number of Premium questions. Based on your responses and the feedback we've received from you over the years, we'll also be adding the following new features once the switch has been made (more information on each to come soon!):



5th Neopet

Premium Featured Game

Premium Notification Bar

More Monthly Neopoints

On-Site Random Events

Additional Message Boards

SSW Upgrades



What's Going?



Because we are no longer partnering with a third party, and based on your input, these are the features that will be discontinued after the switch:



Webmail

Portal (replaced by the Notification Bar!)

Real-world Feeds

Internet Dial-Up Service

Aliases and Subaccounts



Everything else is staying! Super Shop Wizard, no ads, random events, Premium message boards, collectable cards, Space Faerie Charm, etc. - they won't be going anywhere.



Billing Information



[Personal billing information omitted]



To help with a smooth transition, Neopets will extend your membership until June 30th. During this time period, you'll still have access to your Premium account and will be able to update your payment information. If you do not choose to update your payment information, your Premium membership will end on June 30th.



As an added bonus! After the switch over, if you update your payment information in Neopets system by May 31st, we will give you an extra 30 days FREE.



More information will be provided in a follow-up email in the next few weeks so you can take action.



That's All for Now



Again, we'll continue to update you as we get closer to launch. We'll also be updating the Premium FAQ in the help section on Neopets.com with all this information and more as we near May.



If you have any questions, feel free to contact us! And thanks for all your feedback and support. We really hope you'll like the new and improved Premium service!



- The Neopets Team Follow @jellyneo on Twitter for all the latest #Neopets news! In addition to the Premium Sign-ups page returning, TNT has sent out an update for what is coming for Premium Members.Be on the lookout for changes coming next month!

There are 61 comments below. Add yours!

ilhanna , April 20, 2012 4:57 PM NST So how much is it per month? Per year?

claytonskitten , April 20, 2012 5:06 PM NST



Also, a teeny bit of concern over all the billing/support being exclusive through TNT. It's hard enough to get a response when you have NC issues! Ugh, the 5th pet bit going to premium only users...I was hoping a 5th slot would be an NC item so I could use it on sides where I 'need' the room.Also, a teeny bit of concern over all the billing/support being exclusive through TNT. It's hard enough to get a response when you have NC issues!

fuzio , April 20, 2012 5:10 PM NST Not in my spam, trash or anything. LAME



I still hope the 5th pet will apply to more than just our main, otherwise it's pointless. (In my opinion) I still think extra pet slots (beyond 5) would be a great NC Item. I never got this email.Not in my spam, trash or anything. LAMEI still hope the 5th pet will apply to more than just our main, otherwise it's pointless. (In my opinion) I still think extra pet slots (beyond 5) would be a great NC Item.

chuckeroo777 , April 20, 2012 5:18 PM NST What happens if you have fifth pet, and premium runs out? If it stays, people would just get the demo.

con1468 , April 20, 2012 5:25 PM NST I might try to get Premium. I dunno. Is it worth it?

sircabbage , April 20, 2012 5:27 PM NST I just wish you could buy it, but not have it be a reccuring cost?



Like, I buy a years worth in a bulk sum. then if I dont buy more by the end of the year, it just ends until I buy more. Would be much better

akari , April 20, 2012 5:37 PM NST The e-mail is slightly different if you pay by CC. For CC you don't have to do anything at all, it just carries over, but you still get the free month.

tylerhollen1 , April 20, 2012 5:46 PM NST I never got this email either. Booooo.

elphieluvr , April 20, 2012 5:53 PM NST Your post says that the sign ups are once again open, but when I click the link you posted, it says sign ups are closed. Am I missing something?

antboll6 , April 20, 2012 6:14 PM NST The Neoboards will probably go insane over the 5th Neopet thing. XD

mrmilkshakeman , April 20, 2012 6:19 PM NST I'm not paying $70 for a virtual pet!

cmk12 , April 20, 2012 6:36 PM NST

You don't have to. You can simply be contrent with 4. I really don't think this is such a big deal, even if they do offer the fith pet with premeum. I can't imagine that more than a handful of people would be willing to pay $70 for each of their 5 accounts just to get 5 extra pet slots. So, in my opinion, they only really get one extra pet, which isn't really that much of a difference. Inmy opinion any way. @mrmilkshakemanYou don't have to.You can simply be contrent with 4. I really don't think this is such a big deal, even if they do offer the fith pet with premeum. I can't imagine that more than a handful of people would be willing to pay $70 for each of their 5 accounts just to get 5 extra pet slots. So, in my opinion, they only really get one extra pet, which isn't really that much of a difference. Inmy opinion any way.

mrmilkshakeman , April 20, 2012 6:49 PM NST



Anyways, the only GOOD thing about premium is those "[Random Area] Mom's unusual plastic surgery has angered several doctors..." disappearing. XD You're right.Anyways, the only GOOD thing about premium is those "[Random Area] Mom's unusual plastic surgery has angered several doctors..." disappearing. XD

13germandames , April 20, 2012 6:50 PM NST Boooo! Booo!

Down with unfair advantages over poor people!

Down with unfairness to us poor people!

Booo! Booo!

13germandames , April 20, 2012 6:51 PM NST Now that thus rant is done, I, because it is who I am, must offer a congratulations to those receiving a 5th neopet slot.

Congrats. *quickly shakes your hand*

luigi_got_a_star , April 20, 2012 6:51 PM NST @Mrmilkshakeman (Totoro?)

There's a reason why something called "AdBlock" exists xD

But seriously though, the 5th pet should be a NC item. Would be more fair

idriya , April 20, 2012 6:53 PM NST Someone with five pets isn't going to have an easier time with anything than people with four.



If anything, it would be harder on them, since they need more NP/NC to customize their fifth pet. How is having five pets an unfair advantage?Someone with five pets isn't going to have an easier time with anything than people with four.If anything, it would be harder on them, since they need more NP/NC to customize their fifth pet.

luigi_got_a_star , April 20, 2012 6:53 PM NST Well, people do like having lots of pets

13germandames , April 20, 2012 6:55 PM NST No, that's not what I meant; I meant that Premium seems to be a bit of an unfair advantage (though this is the spoiled child inside me talking.)

Like they get two different double neopoint games, they get different REs, they get more monthly neopoints . . .

catsrnice , April 20, 2012 7:08 PM NST @13germandames As long as it doesn't end up as Petpet park. I'm fine with these changes as long as they don't start growing.

jessabelle , April 20, 2012 7:41 PM NST I never got the email either, and also never got the surveys they say they have sent. I am a little concerned, so I sent in a ticket.



I think having a fifth pet slot makes it easier to borrow pets for avies by not having to move your pets around.. unless you get a fifth pet. I don't think I would get a fifth pet, just because I'd hate to lose it if I choose to give up premium.

jessabelle , April 20, 2012 7:43 PM NST Or, if I had four pets I loved, I might get a fifth pet as a labber to zap and maybe help people get their dream pets if I end up with one someone likes. (Since I *think* I have all the pet avies).

nynex - JN Staff , April 20, 2012 7:46 PM NST @jessabelle the survey was linked on the portal

sellia , April 20, 2012 7:46 PM NST Yesss, I love you TNT!

pokemon_akers , April 20, 2012 8:49 PM NST (no offense to Lutari Owners) 5 pets are gonna be overrated like the Lutari(no offense to Lutari Owners)

goldennightfox , April 20, 2012 9:41 PM NST



While I LOVE the idea of the 5th pet slot, it WOULD be better as an NC Mall item. I mean, what happens if you can't afford Premium anymore? Will you have to abandon a pet? They'd probably make a lot more money using the NC Mall, too!! :/



I'm also not crazy about the pay-to-get-more-np thing; they should make a half-price version and take away the np perks - I'd pay $30 just to get rid of the ads and have the extra non-np perks! x3 Finally!! I've been waiting for ages for them to open up signups again - finally have enough money, woohoo!While I LOVE the idea of the 5th pet slot, it WOULD be better as an NC Mall item. I mean, what happens if you can't afford Premium anymore? Will you have to abandon a pet? They'd probably make a lot more money using the NC Mall, too!! :/I'm also not crazy about the pay-to-get-more-np thing; they should make a half-price version and take away the np perks - I'd pay $30 just to get rid of the ads and have the extra non-np perks! x3

dacio , April 20, 2012 9:49 PM NST *sigh* 5th pet just for premium users, so unfair.



And well, the other things are okay. Grats premium users.

azienskieth , April 20, 2012 10:10 PM NST They're having the fifth pet as a Premium offer to get paid for the extra Neopets that will be on the servers. They need to get money somehow, you know!

*imagines TNT as homeless people sking for money* Uhhh, scary...

azienskieth , April 20, 2012 10:11 PM NST *asking*, not *sking*.

kitana82483 , April 20, 2012 10:22 PM NST i never got this email

kitana82483 , April 20, 2012 10:38 PM NST

was in my junk folder found the emailwas in my junk folder

morganjoisle , April 20, 2012 11:04 PM NST You all know that there used to be a glitch when the Grundo Adoption Agency first opened where if you already had four Neopets you could still adopt a Grundo as a fifth, right?

Besides, I think it would be much more of an unfair advantage if it was buyable at the NC Mall. What about those without access to NC? More people would get it, although even more people would be unhappy and feel left out.

Besides, doesn't borovan have six (or was it seven...) Neopets? People complained about it back then too, apparently. 0:-)

cat , April 20, 2012 11:40 PM NST I still think it would be better if they did the 5th pet slot as a NC item. As others have said I doubt more than a handful of people will buy/stick with Premium for the 5th pet slot alone, whereas it seems like a lot of people would buy an NC item that unlocks a 5th slot, if not for their main account than for their sides.



Well, I think it should be like the access key areas in Petpet Park: you can pay for it individually by spending NC or you can have it included as a perk for your premium subscription.



I also don't see why Premium's cost hasn't gone down, since they aren't subcontracting it or providing dial-up services any more the costs to them should have gone down.

bountyhunter , April 20, 2012 11:46 PM NST So kinda surprised seeing this.

I just checked my mail and theres nothing in there. Never got this email at allSo kinda surprised seeing this.I just checked my mail and theres nothing in there.

j_ichigo , April 21, 2012 12:35 AM NST oh boohoo, why is it unfair? I'm sorry, sure its an advantage, but thats what premium is about! its not donating money, its paying for advantages! get over it. you all got along with 4 pets so far, didnt you? and now that others get a fifth, youre like a little child that begrudges them and says "If I cannot have, no one should!"

musicgirl59 , April 21, 2012 2:16 AM NST They're going to have an extra pet?? But I like to customise, and don't like juts having 4. It;s bad enough my country has a different kind of money so I couldn't pay even if I wanted to, which I don't.

jessabelle , April 21, 2012 4:45 AM NST



And I checked my email, I haven't received an email from Neopets since 2009, when I sent in a suggestion for adding colored contacts to the NC Mall. I checked my spam/junk folders, as well as all my neo preferences.. the only thing I have blocked is NC Mall News and Updates.. lead me not unto temptation, I can find it myself, yanno? Me too herdyAnd I checked my email, I haven't received an email from Neopets since 2009, when I sent in a suggestion for adding colored contacts to the NC Mall. I checked my spam/junk folders, as well as all my neo preferences.. the only thing I have blocked is NC Mall News and Updates.. lead me not unto temptation, I can find it myself, yanno?

kitkatmeeoow , April 21, 2012 5:07 AM NST I am still curious like others said, what happens to the fifth pet if you cancel premium. If it remains then people will merely get a one month subscription and receive a life-time fifth pet for $8. If it disappears, that is really going to lead to lots of complaints of them taking away pets players got attached to.



One way or the other, I am guessing a free demo will not be enough to give you the fifth pet. I think you will need to at least get a one month subscription for it to count, like you need to get one for the person sending an invite to get credit for you joining.

tama70406 , April 21, 2012 5:57 AM NST so if I'm currently on my 15 day trial, does this mean my trial is being extended too?

katla , April 21, 2012 6:37 AM NST If you ever decides to cancel premium I kinda suspect that you will be able to keep your fifth pet as long as you do not transfer or pounds it and you would most likely not be able to exchange your any of your five pets for another pet until you have transfered or pounded one them.

dacio , April 21, 2012 7:06 AM NST @Morgan: ...I don't see your point when you talk about the glitch or Borovan's pets.... but maybe it's just a little interesting fact.



And who said anything about suggesting the 5th pet spot to be available at the NC Mall? Maybe someone posted that here, but I personally think it should be available for FREE to everyone, or make it a Loyal User Perk :/

dildaldoo , April 21, 2012 7:27 AM NST this 5 pets thing doesn't really make sense...

elphieluvr , April 21, 2012 8:00 AM NST dacio: That's ridiculous. Four pets * 5 accounts per person is PLENTY of pet slots. It's not necessary to give everyone a 5th slot just because they're making it available to some users. The amount of server space it would take up to allow every user on Neo a fifth pet is unimaginable. That's why they're only giving the perk to those who, frankly, help pay the server costs. Nothing unfair about it.



PS: No one addressed my question above. Are signups still closed?

sakibou , April 21, 2012 8:23 AM NST I don't particularly appreciate that they're getting rid of the aliases. I actually used that feature when I had Premium.



I liked the portal as well, but I'm not AS concerned as with the aforementioned.

renaki , April 21, 2012 8:36 AM NST Man, I wish they could give those who can't afford the premium service room for one more pet...I wanted to create a second Lutari on my side, but I only had room for one more dream pet so I couldn't...

ice_angel8278 , April 21, 2012 8:54 AM NST I have premium but I'd rather it be a NC mall buyable as well. I have no need for a 5th pet. And I'm glad to know I'm not the only that didn't get this e-mail. Yay for JN posting it for everyone though!

pandoravampire , April 21, 2012 9:01 AM NST I never get the emails! Its not in my spam box either >.<



I actually liked the alias things D:



Oh and I am excited about the 5th pet. :33 BoooI never get the emails! Its not in my spam box either >.<I actually liked the alias things D:Oh and I am excited about the 5th pet. :33

andeifox , April 21, 2012 10:04 AM NST Hmmm. Been on Neo for ten years and I've never used premium.

I thought it would be worth it just for the SSW, but this fifth pet thing is awesome.



I had the same questions as other users - what happens to that fifth pet when you cancel your service? :/



Maybe it would show up on your quick ref, but other users can't see it on your profile, hahahaha.

dacio , April 21, 2012 11:24 AM NST @Elphie: Perfect, then, Loyal User Perk :/

mrmilkshakeman , April 21, 2012 6:59 PM NST And I didn't get Adblock because...well..... I am Totoro.And I didn't get Adblock because...well.....

13germandames , April 21, 2012 8:24 PM NST I concur that it should be a loyal user perk.

But, what's happening will happen, so yay for those who can get one ^^

goldennightfox , April 22, 2012 8:26 AM NST (I know I have at least three more I want, but can't get because of space issues)

And yes, sign-ups ARE still closed. :\ @elphieluvr - I beg to differ! It may be enough for some, but others enjoy having lots of pets and creating characters for them!(I know I have at least three more I want, but can't get because of space issues)And yes, sign-ups ARE still closed. :\

miss_moose , April 22, 2012 1:21 PM NST Why is everybody complaining about the 5th Neopet? I've been on other pet websites and their premium services have extra pet slots, special pets, colors, ect. and ever more that Neopets doesn't offer. If you can pay it enhances your experience but it doesn't make you better. A Premium user and a regular user can get the same items it just might take the regular user a little bit longer.

cat , April 22, 2012 3:52 PM NST I'd like another pet on my main account so I can get a draik so I'd have something to customize with all the NC items that don't work well with the pets I already have. Oh well, TNT didn't need that extra income anyway

firenrocks , April 22, 2012 4:41 PM NST I'm wondering about the June 30th thing- is that only for people who pay by the month? I pay by the year every December, so I should have until the end of the year. o.0 I hope when it goes completely under TNT (and that's just begging for problems) that they get all these things sorted out. :|

nynex - JN Staff , April 22, 2012 6:08 PM NST @firenrocks it said it on the yearly one too (Herdy got that email). I'm sure they just mean you get a month free, even if you have a yearly plan.



They might discount/refund you for that month.

nick , April 22, 2012 6:55 PM NST You get a free month if you update your billing information by May 31st, regardless of when your billing cycle begins or ends.



And for everyone saying the 5th pet slot should be purchasable from the NC Mall: stop for a moment and consider how much it would have to cost to give you PERMANENT access to something that would add more strain to the servers... The yearly Premium plan is $70 and while it may include other perks in the cost, it still only pays for that one year. If they do make it an NC option, I'd expect the price to still be pretty steep.

agent_711 , April 22, 2012 9:28 PM NST I'm hoping that the 5th pet slot is permanent if you only got a one month subscription and it ended. I want the 5th pet slot because I love to customise, people at the NC Mall topic would agree.



IF, and only if, the 5th pet slot became available in the NC Mall or as a loyal user perk that would be great. I expect the 5th pet slot to cost at least 1,000 NC or even 2,500 NC (possibly as much as the Down With NC Flag) if it became available in the NC Mall, though.

burning_shadows_79 , May 1, 2012 3:49 PM NST Making a 5th pet more widely available would cause issues with server space, but they could solve those problems by carrying out their regular account purges more often and more thoroughly.

Want to add your thoughts? You just need to log into your jnAccount!

Log In Register a jnAccount