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1.0 Juliet Swartz Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Incompetent staff and call centre agents I've had Metrofibre installed through Vodacom on 3rd of August 2020. I've been told that the fibre will be activated the same day the device is being installed. I've been calling Vodacom customer care since 4th of August, three times a day. I've been speaking to various customer care consultants and each of them requested a different number. If it wasn't a serial number then it was ART number then it was FSAN then it was SN/E. I've given all the numbers on the router and fibre device but my service is still not activated. Yesterday 13th of August I called and was told that Yolanda had just activated my service. I am at home looking at my router and some incompetent half asleep agent tells me that my service is activated. Most time when I call 8:30am you can hear that the agent was woken up by the ringing of her phone. I am extremely disappointed in the service that Vodacom offers. I can't call every day and been fed with lies all the time. Vodacom, wise up. Employ competent managers and call center agents who contribute to the company. You have immoral, incompetent call center agents who gets paid for taking customers for fools. They get paid at the end of the month for feeding customers lies. Waiting for three weeks to have a fibre service activated is far beyond what I have expected from Vodacom. I regret signing a fibre contract with Vodacom and I don't think that I could ever recommend friends and family to sign up with Vodacom Reply Useful 1 Wrong

5.0 Yolanda Vorster Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Best service ever I have to compliment Ceshia from Vodacom on her excellent, highly professional, going-the-extra-mile, highest caring support and help. She is truly an asset who will be very difficult to replace. I phoned ******** and an angel from heaven by the name of Ceshia answered the call. Never in the past two years has anyone ever given me the best, accurate, spot-on advice to solve my two-year-long-ongoing-problem right away like Ceshia did. I am truely highly impressed by her excellent and outstanding service. I only wish I spoke to her two years ago, then my problem would have been solved then. Ceshia, you are doing an amazing job with very high standards! What a pleasure to deal with you. Thank you so very much! Reply Useful Wrong

1.0 Tholoana Sewpal Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Faulty phone I'm frustrated with a Huawei Y5 2019 on bought last Thursday at Voda 4 u Southgate. From day 1 it refused to take my memory card, giving error messages. Took it back to store day 3 and day 7 of the 7 day period, they tried to fix but its still gives me a problem, now error is SanDisk memory removed but I hvnt removed it. I spent a lot of money taking this phone back ND no one will reimburse me for up and down. I don't want this faulty phone anymore I want a new phone or my money back because clearly something wrong with this phone.

Can someone call me with a resolution urgently on ********. Reply Useful Wrong

1.0 Cheryl-Ann Rogers Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Need assistance with a cancellation of a contract I have tried several time to cancelle a contract, no HELP at all they always say they going to call back and sort things out. I am still waiting. URGENT NEED ASSISTANCE ******** Reply Useful Wrong

1.0 Deon Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Vodacom is plain useless All mobile networks in this country is shit way to expensive plus no network coverage, no backup just pathetic vodacom I wish someone would shut you down sick to death of all the theft from you people useless just plain and simple useless!!!!!!!!!!! Reply Useful Wrong

1.0 MS C GREVE Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 DISGUSTING RECEPTION BOTH ON PHONE AND INTERNET. HAVE BEEN CONTACTING VODACOM SINCE 26TH MARCH. HAVING BEEN IN CUSTOMER SERVICE ALL MY WORKING CAREER AND GAVE & RECEIVED AN ANSWER TO A QUERY IN ONE PHONE CALL.

I MUST HAVE MADE AT LEAST 30 PHONE CALLS SINCE 26TH MARCH 2020. STILL DO NOT HAVE AN ANSWER.

1) CALL CENTERS ARE PATHETIC

2) I HAVE DROPPED CALLS CONTINUOUSLY ON A MINUTE BASIS. SAME WITH INTERNET. PEOPLE CANNOT HEAR ME ON THE PHONE AND HAVE TO RUN AROUND TO GET A SIGNAL. MAYBE I SHOULD STAND ON THE ROOF.

3) BECAUSE OF THE DISGUSTING, PATHETIC, NO INTEREST HELP I WANT TO CANCEL MY CONTRACT AND I WILL NOT PAY A CANCELLATION FEE BECAUSE OF THE WHAT I HAVE BEEN THROUGH. POSSIBLY HOPEFULLY I WILL GET A TOP MANAGER TO PHONE ME BUT ????

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1.0 Given Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Poor service Is a 5th time now I bought a daily use data all of a sudden I’m starting to experience network coverage I didn’t use my data and still you guys take it,how the hell do you do that,is this how you drive out of business because you suck.******** that’s my damn number Reply Useful Wrong

1.0 Yusuf Randeree Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Vodashop Westwood Mall is bad news. I bought a Huawei router B618 from Vodashop Westwood Mall in Durban. My son tried to insert a sim but failed. I took the router back to the store. They sent the brand new unused for repair and advised me that the cost of repair is R1100.00. I refused to pay and they refused to replace me with a new product. The owner was arrogant and definately not customer friendly. He suggested we go half and half. Why should i when the product is new and not used at all.

They did not even have the decency of calling me to say that the brand new defect router is returned to the store. I had to call and inquire on its whereabouts. Shame on Vodacom Westwood Mall. Reply Useful 2 Wrong

1.0 Rosanne Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Bad Service I have done two upgrades and a new contract its been a month and its still not fixed and i have the incorrect stock with me, Vodacom does not want me to apply for a new contract so they can deliver the new order to me they want me to wait for them to cancel and the reapply. I have had a contract with Vodacom for almost 15 year and I'm now trying to cancel my contract and rather go to MNT or Cell c.

Vodacom does not worry or care about their customers. All they can do is take your money even if they know they are not right and not assist you when you need help

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1.0 Jean Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Complaint To whom this may concern:



So i was helped by Reece about 2 weeks ago where i signed up with Vodacom and take advantage of the fibre. I signed up with Openserve and also took part in the LTE interim package. 2 weeks later with a lot of emails i was told that a line could not be opened with Openserve. I was also told that the LTE was not processed. After i have done and approved everything on my side.



I was very angry and annoyed with Vodacom and with a lot of back and forth I managed to sign up AGAIN. This time with Vuma, however i signed up again with Reece but got no further emails. This means that its going to take twice as long to got my fibre installed. Boitumelo tried to assist me in the beginning but she was no help, Reece called me to sign up with Vuma but nothing else happened. Candice took over and eventually got my router for LTE but no dongle, thats means i still don't have internet.



Another lady called Bongeka phoned me at 5pm claiming she is the manager but had no clue what she was talking about.



So after 2 weeks, i am still without starting a process of fibre and no LTE, i also had to put in 3 days of Annual leave because i need to work from home, after Vodacom told me that it only takes 2 to 5 days to get the LTE.



With all this being said, i will notify everyone on my social media, friends, family and those signed up with Vodacom to cancel there contracts one by one.



The service is absolutely pathetic, I encourage everyone to NOT sign up with Vodacom.



This message will be made public and I will name and shame the shit out of this Company called Vodacom!!!! Reply Useful 1 Wrong

1.0 Angel Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Uncoothed, uncivil disrectfuland immature vodacom telesales staff I received a call at 14h00 from one of the Vodacom telesales person who was very rude and did not display any business acumen etiquette. She called and just started talking even before establishing with me if I had the time to talk to her. She started bombarding me with what she wanted to sell to me. I said hello to her and she continued talking. On the third time hello she was agitated hang up the phone on me. I am not going to allow any immature, rude, ucivil and disrespectful Vodacom telesales personal to bully me over the phone. Could Vodacom call me back on my cell to take this matter up. I consider this a huge infringement of my personal space and right to decide who I want to engage with. This kind of behaviour tanishes Vodacom and the rest of its employees code of conduct. Reply Useful Wrong

1.0 Casper Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 Password!!! I have tried to reset my password about 20 times...Not even your branches can contact you. Is there a problem? Your numbers don't work. 111 is now COVID,135 does not help either Reply Useful Wrong

1.0 Keagan Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 First time and BAD SERVICES So I called vodacom on 07 may for a New contract and I was applied online. I took the apple iPhone 6s 64gb out and they said it will be delivered in 2-7 WORKING days.its been a week and NO delivery. I then called vodacom and said,listen my package has not yet arrived, so I gave them my Reference number and they said sorry there is no ORDER MADE. I was so shocked. Then he said within 24hrs a Sales person from vodacom will contact me, I waited 24hrs and nothing happend. Im very disappointed. I order a phone online and after week and half realize the lady who helped me on the line didn't even do here JOB!!! Reply Useful Wrong

1.0 Manie Nel Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685 082-111 https://www.yellosa.co.za/img/za/m/_1433974360-47-vodacom-head-office.jpg 1 No service Two of my Company lines were upgraded to become more cost effective. When the account was received, these upgrades were “added” and not changed. It was therefore an additional cost. Since February 2020 l have been struggling to speak to a decision maker and also to obtain the recording of the conversation re upgrade conditions. I keep phoning, mailing to no avail. Call centre staff operate from home and limited to access references and also not able to transfer me to a manager. In the meantime l am forced to keep paying for services not ordered to avoid lines being suspended. What service am l paying foe if there is none! Reply Useful Wrong