Replacements

We take great pride in our LEET HAIR product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a LEET HAIR product that is truly defective and unusual contact us our goal is to satisfy your needs. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A LEET HAIR representative will provide the customer with instructions for the return of the product in question. Note: perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If LEET HAIR extensions verifies and agrees that the product is defective in any way, LEET HAIR extensions will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. LEET HAIR extensions will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected.

If LEET HAIR does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.

Shipment Delays

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.