Q: Will files with confidential information be secure?

Nitro uses the latest technology to ensure your data and company operational activities are safe and private. Feel safe knowing you and only you control access to your data. Nitro software and servers are designed to be highly secure both against malicious attacks as well as other types of breaches. All documents are stored in accordance to the Nitro Security Policy and the Nitro Privacy Policy.

Q: I never received my converted file. What happened to it?

Depending on load, it can take around 5-10 minutes to convert and deliver an average PDF file, but it may take more time for files with lots of pages or complex formatting. If you didn't receive your file, your email provider may have intercepted the email, so it would be best to add [email protected] to your trusted contacts list and try the conversion again.

Q: Is there a limit to the file size I can convert?

Yes, we will only convert files that are no more than 50 pages or 5MB in size. If you need to convert a larger file right now, download a free trial Nitro Pro 14-day trial and convert as many large files as you like from your desktop. https://www.gonitro.com/pro/try.