rDigital Scooby Newbie

Member#: 412323 Join Date: Jan 2015 Chapter/Region: MWSOC Location: NE, Ohio Vehicle:

2015 WRX

WRB



Dealership crashed my brand new 2015 Subaru WRX with 1300 miles 02/02/2015 UPDATE:



http://i.imgur.com/wfe7ivil.jpg



UPDATE 02/25/2015

It's on it's way

http://i.imgur.com/TqbiZP4.jpg



SOA has gotten involved and the dealer is making it right. I will receive a brand new 2015 WRX at zero cost to my self. Thank you for your support. You made this happen. : )







02/05/2015 UPDATE from Adventure Subaru:



Adventure Subaru of Ohio would like to update those of you concerned with the recent experience and status of our WRX customer. We have ordered a new 2015 Subaru WRX to his specifications, and the vehicle is being fast tracked for build and shipment to us. We have provided him with a new vehicle in the meantime to minimize his transportation inconvenience.



We regret deeply that this accident happened, and are working hard to resolve this and make our customer whole.



For those of you that posted reviews and comments, please be aware that there is an Adventure Subaru in Arkansas, and they are a separate organization from us. We do not share the same owner or management. We just happen to share the same name and love for being a part of Subaru of America. If you posted a negative review or comment, please check that it is not for their dealership. They have done nothing to deserve repercussions for a situation that occurred at our dealership.







Original Story with updates:



I had my new WRX with 1300 miles throw a CEL. Code scanner says P0390 & P0391. I'm concerned. It's brand new, I broke it in according to the manual. I take good care of it.



I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday 01/23/2015. I FB message the service adviser today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is OK with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. (He also told me at a later date that he was traveling at no more than 25 MPH.) As far as I know he is not a mechanic, just a service rep. Why is he driving my car?



Then I go to the dealer and talk to the GM, Scott on 1/27 sometime after 6 pm. He says that MY insurance will need to handle the claim as it was a deer strike.

I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service adviser's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.



I was at first promised to be put in a new car, when I spoke with the owner on Wednesday 1/28. However as of Friday 1/30 the owner is now stonewalling and saying they "might" be able to help me with a trade in.

Friday 1/30 the owner calls me around 10pm and berates me about posts and messages he is receiving from the internet. He states that he has deep pockets and his partner is a lawyer. He goes on to further state that he will keep me in an out of court, right or wrong, for the rest of my life because my story is hurting his business.



Sunday 02/01 I start receiving text messages threatening a libel suit from the owner. I explain to him that I will not be intimidated by such threats and that truth is an absolute defense to libel. I receive a call from the owner and we come to an agreement that I will receive a replacement brand new 2015 WRX at zero cost to me. We agree to meet on Monday to finalize the matter.



Monday 02/02 we meet and settle the matter. I sign my car over to the dealer. We put the new vehicle on order, wife opts for blue (no cost difference), I also order a SPT short throw sti shifter to be installed at MY cost, not the dealers. I am put in a 2015 Chrysler 200s at no cost to me until my car is delivered. I was previously in a 2015 Legacy loaner. It's now just a waiting game until I receive my new car.





















This link below is a video walk through of the damage and whatnot.



http://www.youtube.com/watch?v=YIMxZ_l4XYE http://www.youtube.com/watch?v=YIMxZ_l4XYE

I did a little digging. Here are Screencaps of the service advisor's driving record. I just checked 3 local courts. I do not have access to a state database there may be more or less:











http://i.imgur.com/9l4kFEvl.jpgI had my new WRX with 1300 miles throw a CEL. Code scanner says P0390 & P0391. I'm concerned. It's brand new, I broke it in according to the manual. I take good care of it.I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday 01/23/2015. I FB message the service adviser today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is OK with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. (He also told me at a later date that he was traveling at no more than 25 MPH.) As far as I know he is not a mechanic, just a service rep. Why is he driving my car?Then I go to the dealer and talk to the GM, Scott on 1/27 sometime after 6 pm. He says that MY insurance will need to handle the claim as it was a deer strike.I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service adviser's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.I was at first promised to be put in a new car, when I spoke with the owner on Wednesday 1/28. However as of Friday 1/30 the owner is now stonewalling and saying they "might" be able to help me with a trade in.Friday 1/30 the owner calls me around 10pm and berates me about posts and messages he is receiving from the internet. He states that he has deep pockets and his partner is a lawyer. He goes on to further state that he will keep me in an out of court, right or wrong, for the rest of my life because my story is hurting his business.Sunday 02/01 I start receiving text messages threatening a libel suit from the owner. I explain to him that I will not be intimidated by such threats and that truth is an absolute defense to libel. I receive a call from the owner and we come to an agreement that I will receive a replacement brand new 2015 WRX at zero cost to me. We agree to meet on Monday to finalize the matter.Monday 02/02 we meet and settle the matter. I sign my car over to the dealer. We put the new vehicle on order, wife opts for blue (no cost difference), I also order a SPT short throw sti shifter to be installed at MY cost, not the dealers. I am put in a 2015 Chrysler 200s at no cost to me until my car is delivered. I was previously in a 2015 Legacy loaner. It's now just a waiting game until I receive my new car. http://i.imgur.com/3k5iVMxl.jpg http://i.imgur.com/xfd5T1kl.jpgThis link below is a video walk through of the damage and whatnot.I did a little digging. Here are Screencaps of the service advisor's driving record. I just checked 3 local courts. I do not have access to a state database there may be more or less: http://i.imgur.com/0VQhabt.jpg http://i.imgur.com/tu3rSxf.jpg http://i.imgur.com/CvkrZYP.jpg Registered users of the site do not see these ads. Last edited by rDigital; 02-25-2015 at 11:55 AM . Reason: Update for timeline clarity, grammar, details and updates