(I work at a popular cellphone retailer. On this day, a customer comes in with her 8-year-old son; he is severely misbehaving.)

Me: “Welcome to [retailer]. What may I help you with?”

Customer: “I want to upgrade my phone.”

(Meanwhile, her son is running around, touching every phone and even throwing things on floor.)

Me: “Not a problem. Let’s see what we can do today.”

(Her son continues to cause chaos, but I’m trying my best to ignore him.)

Me: “Well, we have great sales going on—”

(Suddenly, her son trips the security alarm on the phone. Knowing he’s done something wrong, he turns to me in fear.)

Me: *to her son* “Now, you have to go to jail. The police are on their way, and your mom will have to pay three weeks of your allowance to bail you out.”

Customer: *whispers to me* “Thank you…”

(The customer’s son never left his mom’s side after that. She even gave me a customer satisfaction of all 10s!)