The Challenge

“Airline customer loyalty driven by service, not price.”

TrustaBit is a flight disruption solution that proactively sends notification to passengers during flight delays and enables airlines to issue digital meal or transportation vouchers to their smart phones to be redeemed with local vendors in the terminal. There are two key benefits to our solution, the first is brand loyalty. Our research shows that Net Promoter Scores are significantly lower when passengers experience disruptions, TrustaBit can turn these disruptions into an opportunity to improve the passenger experience.