Delhi Police prides itself on its online capabilities. IE photos Delhi Police prides itself on its online capabilities. IE photos

Over 600 complaints regarding the Delhi Police forwarded by the Central Vigilance Commission to an online portal have been pending for the past eight years. The reason: the Delhi Police didn’t know the password to access the portal or how to operate it, a lapse that went undetected since 2006.

In January finally, two Delhi Police officers, one of the level of deputy commissioner of police and another an inspector, were imparted “training” by the CVC on the same.

Sources in the CVC said 667 complaints had piled up, with no action taken by the police.

Each Delhi government department under the CVC, including the MCD, DDA and several investigating agencies, have a chief vigilance officer to look into complaints. If a complaint reaches the CVC, either it tackles it independently or it sends it to the concerned department.

In 2006, a portal monitored by the CVC was created, putting the complaints it sent to departments online. Each department could access the portal with a password. Complaints regarding the Delhi Police were also sent to the portal.

Every year, the CVC holds meetings with government departments to take stock of the complaints with them. Sources said that since 2006, the CVC had got no feedback on complaints pending with the police.

In the first week of January, two Delhi Police officers were called to the CVC headquarters. It emerged then that the police had not even accessed the complaints addressed to it as it had not logged into the portal.

An hour-long “training” later, the officers went back wiser. Since then, the portal has been accessed and the complaints are being addressed, sources said.

A senior police officer admitted that the pendency of cases was “a technical problem”. “The Delhi Police remains committed to public grievances,” the officer added.

Incidentally, the Delhi Police recently advertised that anyone could now lodge a complaint with it online about a missing object — “a first for the country”. Hopefully, with better luck.

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