Helpdesk

With a growing number of KYC support requests, ATLANT team has implemented a ticketing helpdesk system in order to provide timely and responsive support to its users.

Helpdesk is automatically activated by sending email to help@atlant.io. Each ticket is assigned an individual case number which is tracked throughout the conversation until the issue is fully resolved.

You can also submit a ticket by using the helpdesk portal directly (sign up required): https://helpdesk.atlant.io. Please make sure to use the address which you used to register on ATLANT, when submitting tickets.

Whitelisting

Registration, or whitelisting of Ethereum address(es) on https://trade.atlant.io, in addition to KYC registration, will be required in order to withdraw security tokens / property tokens from the ATLANT Platform.

Both KYC/AML and Ethereum address whitelisting registration are required in order to be fully compliant with applicable regulations, and is consistent with security token functionality. It is also required for the following:

- Withdrawing ATLANT Property Tokens to own wallet

- Benefiting from running a node on the ATLANT Network

- Continuing to participate in ATLANT bounty distribution, Dec, 2018 onwards (provided original ETH Bounty address is whitelisted)

In order to get your Ethereum address whitelisted, please go to the KYC section of https://trade.atlant.io and follow instructions provided. Whitelisting addresses on the blockchain is a quick and fully automated process. Ethereum network maintains a public ledger of verified Ethereum addresses which are whitelisted via ATLANT, therefore, any application or entity may check account’s authenticity on ATLANT without revealing further details about the account. Also, please note that fees for whitelisting are per ATLANT fee schedule.

IMPORTANT : Only whitelist addresses belonging to you (Do not send from crypto exchange addresses)

Tokenization Platform Updates

Along with Whitelisting and Helpdesk functionality, ATLANT team has updated and streamlined parts of the trading engine, added several new widgets, upgraded KYC screen, further refactored front-end functionality, and is working on many more features soon to come. Everyone is encouraged to test the updated beta platform at https://trade.atlant.io and provide relevant feedback in the ATLANT community’s Telegram channel at https://t.me/atlant_eng.

ABOUT ATLANT

ATLANT is a revolutionary global real estate platform enabling tokenization of real estate ownership and P2P rentals. The rapidly growing ATLANT team is both distributed and global. For additional details please visit https://atlant.io