Overview

If you are an Orange Pay Monthly mobile broadband customer you are exempt from the RPI increase.

To view your terms, click here or if you’re a business customer click here .

From 30 th March 2016, you will see a 1.3% increase to your monthly price plan on any bills you receive if you joined or upgraded to a Pay Monthly, SIM Only or Business contract between 26 th March 2014 and 10 th February 2016. This increase is in line with the RPI published by the Office for National Statistics on the 16 th February 2016 and as per clause 6.1.5 of your terms.

Every year in March, your monthly price plan cost will increase by the rate of RPI (Retail Price Index). RPI is a measure linked to inflation and measures the increase in prices for consumers on average across the country, over the last 12 months.

Frequently Asked Questions

Why are you increasing your prices?

This increase is in line with your terms which state that your monthly price plan cost will increase every year, in March, by the rate of RPI. These terms are compliant with Ofcom regulations regarding in-contract price increases. For more information, please refer to clause 6.1.5 of your terms. Click here to view, or if you are a business customer, click here.

The rate of RPI published on 16th February 2016 is 1.3%. As a result, an increase of 1.3% will be reflected in your plan from 30th March 2016.

What is RPI?

Retail Price Index (RPI) is a measure linked to inflation and measures the increase in prices for consumers on average across the country, over the last 12 months.

How have you calculated the rate of increase on my plan?

We have used the Retail Price Index (RPI) published on 16th February 2016 which is 1.3%.

The increase is calculated by adding 1.3% to the price of your monthly plan. Use the calculator above to calculate your new plan cost.

What about my discount?

If you have a discount then this will not change. The price increase is applied to your existing price plan cost and then any discount is applied afterwards. You can log into My Account to see more information about your price plan.

How will the increase appear on my bill?

The increase will appear on your bill in one of two ways:

1- As an increase in your monthly price plan.

2- As an additional cost, displayed as Price Rise 2016

Can I cancel my contract?

If you wish to cancel your contract, youll need to pay any cancellation charges that may apply. As stated in your terms you may cancel your contract without penalty if we increase your monthly plan charge by more than the current rate of RPI. This increase is in line with RPI and therefore cancellation charges may apply.

How do I know if my price is increasing?

All customers who are impacted by the price increase will be contacted. You will receive a minimum of 30 days written notice (letter or SMS) notifying you before the increase takes place.

Why are some customers affected and not others?

Contracts entered since 26th March 2014 are subject to terms stating that the monthly price plan will be increased once a year, in March, by the most recently published RPI. Customers who joined or upgraded on or after 10th February 2015 will not be impacted this year, but will get their first increase in March 2017.

I was just about to upgrade my contract. What does this mean for my upgrade?

If you are eligible for an upgrade and would like to upgrade onto one of our EE plans, then this increase does not apply this year. You will not receive a price plan increase until March 2017.