What is the future role of city governments? As digital technologies are changing the way we interact with each other, cities have to undergo a transition as well. Tomorrow’s government is not merely a centralised, rule-driven body, but enables and facilitates citizen-led innovation through an open ecosystem, called ‘city as a platform’. “We tend to think of government as doing things…but we should also think of government as a platform that lets things happen.” –Tim O’Reilly We often expect our governments to do things, but we should also think of the government as a platform that lets things happen. That’s the transition we are currently undergoing under the sophisticated name of ‘City as a Platform’. Thanks to the omnipresent connectivity through Internet, smartphones and other sources of data, the “smartest” city is the city which knows how to leverage these digital networks in the most intelligent ways.

Smart Governance

This digital transformation has also its implications for the governance of cities. Aspen Institute puts it powerfully: “Urban dwellers now live their lives in all sorts of hyper-connected virtual spaces, pulsating with real-time information, intelligent devices, remote-access databases and participatory crowdsourcing.”

Governments start to realise that expertise is not centralized, but distributed amongst all the eyes of the city. Governance is not just about getting most of the votes during elections and assigning tasks to bureaucracies. It is also about efficiently collecting and curating information, coming from citizens and other data points, in order to enrich the decision-making process.

Indeed, civic crowdsourcing (or ‘citizensourcing’) is drastically changing the relationship between cities and their citizens. In the traditional governance system, every citizen has a single vote every X years. Today, using digital technologies, it is much easier to voice your opinion as a citizen.

New forms of city making

Collecting the ideas in a easy-to-use interface for the citizens is a first step in the right direction for municipalities. A digital solution should be designed in such a way that posting an idea for every citizen is as easy as one, two, three.

Yet, governments often do not have the in-house resources to develop the software. That’s why public authorities are increasingly looking to cloud software solutions to help them bridge the gap between the city and the residents. Last week at the European Sustainable Cities Summit in Brussels, the Belgian Minister of Digital Agenda expressed that governments should focus on their core: serving the citizenry with optimal public services.