Car "bricked" in my garage. Had to be towed out. MCU would not come on. Car would not go into D R or N. No reset approach worked. Tesla had roadside service tow car. This is a Friday.



Friday: no communication from Tesla, as emergency roadside assistance said I would get (confirming receipt at service center)

Saturday: no communication from Tesla. Repeated calls to service center on status. Rings to voicemail. Voicemail full.

Sunday: no communication from Tesla.

Monday: no communication from Tesla. Repeated calls to service center on status. Rings to voicemail. Voicemail full.



Exasperated, 4 days without my car, not even knowing where the car ended up or whether it got their safely, I called roadside emergency assistance so I could talk to a human. No help. Told me to call # that goes to full voicemail. Finally I kept calling the local Sales team and literally begged them to help me. Hung up phone. Two hours later I get text from 202 number from person named Marie who doesn't cite their title, location, or anything, and says, "Hi XXXX, your vehicle is here with us at the Tesla service center. We have ordered a replacement Media Control Unit for your vehicle. At this time I do not have a time frame for the part but I will let you know as soon as we have an estimated time of arrival. Thank you, Marie."



No estimate.



No offer of loaner.



Sorry, but this is total horsesh*t. The lack of communication. Lack of parts. Lack of compassion. Lack of everything.



I am a huge Tesla fan, shareholder, evangelist, all the things.



This is completely unacceptable.



Those considering a Tesla should read this thread as part of making an informed decision.

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