Terminology

Alleged breach: When a customer claims that the service provider failed to perform an obligation under The Wireless Code (“TWC”), the Deposit and Disconnection Code (“D&D”) or the Television Service Provider Code (“TVSP Code”), or when a CCTS staff member identifies a potential TWC/D&D/TVSP Code breach based on the details of a complaint. Each breach references an individual section of the Code. Thus, more than one alleged breach may be recorded in a complaint.

Confirmed breach: When the CCTS can confirm, based on its investigation, that a provision of TWC/D&D/TVSP Code has been breached.

No breach: When we have investigated an alleged breach and concluded that the service provider didn’t breach TWC/D&D/TVSP Code.