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Guests on Disney World’s new Skyliner gondolas were stranded for hours Saturday night after several gondolas became stuck in the air and today, Disney confirmed the gondolas will remain closed.

In a statement, Disney said that its new aerial cable car system would be closed indefinitely after it experienced “unexpected downtime” late Saturday night.

The transport system, which was created to move guests between Disney’s hotels and resorts to Hollywood Studios and Epcot, opened just a week ago.

“One of the three Disney Skyliner routes experienced an unexpected downtime Saturday evening,” Disney said in a release. “As a result, the Skyliner will be closed while we look into the details surrounding the downtime.”

A Disney spokeswoman said there were no injuries in the incident. Disney didn’t say in its release how guests who were stuck would be compensated, but said it was looking into how the incident “impacts their visit with us.”

Disney did not announce a timetable for the gondolas return to service.

Credit: Ada

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