DJI Care and DJI Care Refresh

DJI Care and DJI Care Refresh offer, just like Apple Care, damage protection plan for your drone. If you want to have the Care for multiple drones, you must get it for each of them individually, as it is bound to aircraft and gimbal serial numbers.

The main difference between these two is if you purchase DJI care refresh, you only need to pay a small additional charge to get a replacement unit instead of paying for the repair fee.

As for DJI care, if accidental damage occurs during normal use, repair fees and related costs will be covered by DJI.

First, let’s talk about DJI Care.

DJI Care

As we said before DJI Care is a protection plan that covers damage to your DJI aircraft, gimbal or camera sustained during normal use.

What scenarios are covered?

Operator Error – Every pilot’s mistake during normal use

Signal Interference – Crash due to signal loss during normal use

Collisions – Every collision your drone suffers during normal use

Accidents – All sorts of accidents that happened during normal use

Drop Damage – If you accidentally drop your drone and it crashes

What aircraft are covered?

Phantom 4

Phantom 3 (Standard, Advanced, Professional, 4k)

Inspire 1 (Pro, Raw, v2.0)

NOTE: Only brand-new products or ones that were active less than 48 hours will be covered by the DJI Care. It is possible to get DJI Care even after 48 hours after the activation of the device. It is a little more complicated but our guide “DJI Care after 48 hours” explains the process well.

How does DJI Care work?

You purchase DJI Care for your drone and it gives you an amount of coverage or credit that is specific for that aircraft. This credit is reduced for every non-warranty repair that’s performed on your aircraft by the DJI repairs team only.

The prices for DJI Care vary with each drone. You can check the actual price for your drone with a click on the button below.

DJI Care Price

DJI Care does not limit the number of repairs. You can repair your drone until the total amount of the repair fees exceeds the coverage amount, except in cases where the aircraft is completely damaged.

As far as shipping goes, if you are shipping from within an area of DJI Care coverage, DJI will cover the costs of shipment. No deductions will be made to your total coverage amount for shipment.

If you are outside of a DJI Care coverage area, you may need to cover shipping costs, customs duties or other expenses generated by the shipment.

Note: You ordered your DJI drone on Amazon? No worries! DJI Care is also available on Amazon so you don’t have to place a second order in the DJI Shop.

CLICK HERE to get DJI Care on Amazon.

To sum up how DJI Care works:

Accident Occurs

⮟

Contact DJI Support

⮟

Send drone to DJI Repair Center

⮟

Coverage Amount Deduction

⮟

You get your drone back

NOTE: Both DJI Care and DJI Care Refresh DO NOT provide damage protection plan if the UAV is lost. In order to read all exclusions, CLICK HERE.

DJI Care Refresh

DJI Care Refresh is very similar to DJI Care. The main difference is that you don’t have coverage/credit. It offers up to 2 replacement units (new or as-new condition) for a small additional charge.

What scenarios are covered?

Operator Error – Every pilot’s mistake during normal use

Signal Interference – Crash due to signal loss during normal use

Collisions – Every collision your drone suffers during normal use

Accidents – All sorts of accidents that happened during normal use

Drop Damage – If you accidentally drop your drone and it crashes

What aircraft are covered?

Phantom 4 (Pro, Advanced)

Phantom 3 SE

Mavic Pro ( Pro, Platinum)

Mavic 2 Pro/Zoom

Mavic Air

Mavic Air 2

Mavic Mini

Spark

Inspire 2

Zenmuse (X4S, X5S, X7)

Osmo Action

Ronin-S

Ronin-SC

NOTE: Only brand-new products or ones that were active less than 48 hours will be covered by the DJI Care. It is possible to get DJI Care Refresh even after 48 hours after the activation of the device. It is a little more complicated but our guide “DJI Care Refresh after 48 hours” explains the process well.

How does DJI Care Refresh work?

After you purchased DJI Care Refresh you will have it activated for 12 months. It offers up to two full replacements, with an additional small fee for the first and increased fee for the second replacement.

Drone replacements cost differently depending on the region you’re buying it in, and depending on the drone itself (Care Refresh for the Inspire is more expensive than Care Refresh for Mavic Pro or Phantom).

Check out the DJI Care Refresh price for your drone with a click on the button below.

DJI Care Refresh Price

Basically, DJI Care Refresh is there for pilot’s mistake accidents.

For example, if you accidentally smash your Mavic into something while in Sport Mode (it happens) you will have a very high repair bill. With DJI Care Refresh you only pay a small fee for a new one (or as-new one).

That’s why we highly recommend DJI Care Refresh.

Shipping is free but DJI Care Refresh only works within one coverage region. So it is valid only in the region where you bought it.

Note: You ordered your DJI drone on Amazon? No worries! DJI Care Refresh is also available on Amazon so you don’t have to place a second order in the DJI Shop.

CLICK HERE to get DJI Care Refresh on Amazon.

To sum up how DJI Care Refresh works:

Accident Occurs

⮟

Online Repair Request

⮟

Send the drone to DJI Repair Center

⮟

Pay Replacement Fee

⮟

You get your drone back, free shipping!

NOTE: Both DJI Care and DJI Care Refresh DO NOT provide damage protection plan if the UAV is lost. In order to read all exclusions, CLICK HERE.

Is it worth it?

We say YES!

Some pilots even get both plans for their drones.

Sure, you can fly super safe all the time and never take any risk but sometimes you are forced to take some risk to get those cool shots!

Having one or both of these insurances will allow you to fly and try stuff that you probably wouldn’t without them.

We truly hope that you never need to use this insurance but it’s still nice to know that it’s there.

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