To promote the Centers for Disease Control’s guidance on social distancing and do our part to help prevent the spread of COVID-19 across our communities, effective immediately we have temporarily implemented no-contact pickups and deliveries, including temporarily suspending most signature requirements for FedEx Express and FedEx Ground commercial and residential deliveries in the U.S. and Canada. The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and FedEx OnSite locations at various retailers. In most cases, after making contact with the recipient, the team member will collect the recipient’s first initial and last name and enter “C-19” in place of the signature image. If an adult signature was requested by the shipper, the team member will collect the recipient’s first initial and last name, and then attempt to collect a signature with the recipient’s own writing instrument; if the recipient refuses to sign, the team member will enter “C-19” in place of the signature image.

We are also reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. Our FedEx operations and sourcing teams are working diligently with multiple suppliers to procure and distribute supplies to team members, and we continue to gather feedback from team members about additional needs. Our ongoing efforts include: