Returns and exchanges

I don't accept returns, exchanges or cancellations But please contact me if you have any problems with your order. Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

Cancellation Policy: please note - usually we do not accept cancellations after an approved order has been processed.



However, you can request a cancellation within 10 days of receipt of cleared payment. In this case, we will retain 30% the total price of your order. If you want to cancel your order more than 10 days after receipt of cleared payment, in this case, we can not refund you.



Return Policy: we accept returns on manufacturing defects only. All claims must be made within 5 days after recieving your item. All returns must be pre-approved. If you get wrong item, please contact us immediately!



our responsibility if your parcel is lost:

1. If your parcel passed Russian border and Russian customs and left the place of international exchange and after that its lost (it is checked by tracking number), we are not responsible for it and not be able to refund you or send you a new mask. In this case you need to write an application for international search in your country.

2. If your package has not passed the Russian border and Russian customs and lost in Russia, we are responsibile for it and we will send you a new mask if it will not be found within three months, by the rules of the Russian Post.