Return Policy

XY FINDABLES: RETURN POLICY

If you bought a product through the XYfindit.com website or one of our direct authorized affiliates, and you’re just not satisfied with your purchase, we’re happy to give you a refund!

We love our product and stand by it, but we’ve made it easy to return it, as long as certain guidelines are met. Here they are:

You’re returning the product within 60 calendar days of purchase.

The product is in the same condition as when you received it. It can be opened and tested, but not damaged, worn or outdated.

You must have your receipt and proof of purchase.

If all of these guidelines are met, send the item, with the buyer’s name and order number on the outer packaging, to the following address:

ATTN: Returns XY Find It

1405 30th Street Suite A

San Diego, CA 92154

PLEASE INCLUDE THE BUYER’S NAME AND ORDER NUMBER ON THE OUTER PACKAGING. If no buyer information is included with your package, we can’t proceed with your refund.

You’re responsible for any shipping costs, Value-Added Tax, customs fees, or other financial obligations that come with sending the item back. And don’t forget to hang on to your receipt and package tracking number for reference.

REFUNDS AND RETURNS

So, what happens when we receive returns? We process refunds:

In the order that they are received.

During regular business hours, which are 9 am to 5 pm Pacific Time, Monday through Friday.

Once your return is approved, we’ll submit a refund to your credit card or other original method of payment.

Most refunds are available within 10 business days of the date that the refund was submitted, but sometimes they may take longer before they’re available, depending on the policies of your bank or credit card company.

We strive to process returns quickly and easily, but please give us enough time to process your refund after we receive your package.

WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

XY ONE (1) YEAR LIMITED WARRANTY

XY’s warranty obligations for this hardware product are limited to the terms set forth below:

Ength Degree LLC DBA XY (“XY”) warrants this XY-branded hardware product against defects in materials and workmanship under normal use for a period (the “Warranty Period”) of one year from the date of retail purchase by the original end-user purchaser. If a defect arises during the Warranty Period, and you follow the instructions for returning the product, we will either, at our option, (i) repair the product using either new or refurbished parts, (ii) replace the product with a new or refurbished product, or (iii) refund the purchase price of the product. XY does not warrant that the operation of the product will be uninterrupted or error-free. XY is not responsible for damage arising from failure to follow instructions relating to the product’s use.

The warranty for a repaired or replacement product will be valid for the longer of the remaining warranty of the original product or ninety (90) days from the date of replacement or repair.

EXCLUSIONS AND LIMITATIONS

This warranty does not apply: (i) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (ii) to cosmetic damage, including but not limited to scratches, dents and broken plastic; (iii) defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use in an unapproved device; (iv) to damage caused by operating the product outside the permitted or intended uses described by XY; (v) to damage caused by use with non-XY products; (vi) to any non-XY hardware products or any software, even if packaged or sold with XY hardware.

XY does not warrant that the operation of the product will be uninterrupted or error-free. XY is not responsible for damage arising from failure to follow instructions relating to the product’s use.

THE EXPRESS WARRANTIES PROVIDED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING OUR PRODUCTS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, XY IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH XY PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.

BY PURCHASING THIS XY PRODUCT, YOU ACKNOWLEDGE THAT YOU HAVE RELIED ON NO WARRANTIES OTHER THAN THE EXPRESS WARRANTIES HEREIN AND THAT NO WARRANTIES ARE MADE BY ANY OF OUR SUPPLIERS.

OBTAINING WARRANTY SERVICE

To obtain warranty service for any product that is subject to the foregoing warranty, you must notify XY (Click here to be directly taken to the support request) to obtain a Return Material Authorization (“RMA”) and return the defective product together with proof of purchase to the address specified by XY in connection with the RMA. Any replacement product becomes your property and the replaced item becomes our property. Alternately, if we refund the purchase price, you must return the defective product to us.