Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.

A technician will run a utility to update your drive firmware which will take approximately one hour or less.

Your 13-inch MacBook Pro will be returned to you with macOS re-installed.

After service, you will need to restore your data from a backup.

Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.

Note: Any files that were already corrupted prior to service, cannot be restored.