Ubisoft has said it will work to improve Ghost Recon Breakpoint, as both sales and reception to the title were “very disappointing.”

Ghost Recon Breakpoint didn’t receive the reception Ubisoft had hoped for, according to company CEO Yves Guillemot.

“While the game’s quality appeared on track based on E3, Gamescom, previews and our latest internal playtests , critical reception and sales during the game’s first weeks were very disappointing,” said Guillemot. “As we have done with past titles, we will continue to support the game and listen to the community in order to deliver the necessary improvements.”

In its latest financial report, which also noted the delay of Watch Dogs Legion and Rainbow Six Quarantine, the company outlined the main reasons the game underperformed.

One reason Ubisoft gave for the unerperformance was difficulty in generating interest for a sequel to a live multiplayer game. This is especially true when “prior iterations” benefited from years of optimization. In the future, the company will ensure more time is allotted between each iteration of its live games.

A significant portion of the community also rejected some of the changes between Breakpoint and Ghost Recon Wildlands. In order to win over players, changes and innovations “need to be perfectly implemented” in order to offer an optimal experience. This, according to the company, was not “sufficiently the case” with Breakpoint. In fact, the firm stated it did not come in with enough “differentiation factors.”

This, it said, prevented the game’s current qualities from standing out. To fix this, the development team will tackle this issue “head-on” and have started implementing significant changes to the production processes.

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Ghost Recon Breakpoint was released on October 4 with middling to low review scores.