EDIT

I must say, although my frustrations below were truthful and I’m glad I was able to voice them, WayTools has graciously reached out to me and I am extremely pleased with their response. They truly care for their customers and I can see why they are in that “between a rock and hard place” bind.

As the saying goes, “fool me once, shame on you. Fool me twice, shame on me.”

I placed the first order in Jan 2015 and like everyone else waited as long as I possibly could at the time. I posted this thread: Tapping out... Best wishes WayTools in August 2015 and tapped out. You provided a mature, respectful post and kept me on the hook.

As I saw momentum pick up, TREG program expanding, the MacRumors articles indicating TREG shipping, General Release seemed more realistic. So I re-ordered 30 Dec 2015.

Two years later, two kids born (my oldest is almost 3), three iPhone/iPad upgrades, and like many still are just hanging on with a fine piece of dental floss.

I saw the status update. It all sounds the same as before except the shipping window just slips to another season again which is vague. The question remains – what is in it for us now? Why should any loyal customer stick around? This is how start ups fail. It’s called customer retention. Respectfully so, you’re stiffing your loyal following the way you do business.

This is not intended to be a stab at your company by any means, and I am still in and supportive because I believe in your vision towards revolutionizing the keyboard. But as a two year loyal backer myself, the voice must be heard.

In conclusion, again, I’m still in and hope to be considered for TREG or General Release “actually” comes sooner rather than later.

Best regards,

Brandon