Results of the Code

Public opinion surveys

We have asked Canadians about their mobile plans and experience with wireless service providers, each year, since the Wireless Code was created. Here's what we found:

Ensuring providers follow the rules

Each year the Commission for Complaints for Telecom-television Services (CCTS) reports publicly on all consumer complaints related to the Wireless Code. Those reports list the types of complaints that have been resolved. Read their annual and mid-year reports.

We require all service providers to report annually on their compliance to make sure they’re following the rules. In 2014, service providers were required to report on their implementation of the Wireless Code. You can read the results in the Implementation Report Card [PDF], which is based on the providers’ Compliance Reports.

The CRTC has also commissioned a report by Deloitte LLP to provide an overview of the collection and use of Canadians’ Personal Information (PI) by Wireless Service Providers (WSP) and third party entities.

Ensuring Canadians continue to be protected by the Code

The CRTC has published a Notice of Consultation to examine whether device financing plans are in compliance with the Wireless Code, and how to ensure these plans could comply with the Code:

Have a look at recent letters that were sent:

CRTC will examine recent 36 month wireless device financing plans

Clarifying the Code

While the CRTC acknowledges that wireless device financing plans that exceed 24 months may render devices more affordable and attractive for Canadians customers, the Commission wants to ensure Canadians continue to be protected by the Wireless Code.

The CRTC recently published clarifications related to the Wireless Code. To learn more about these clarifications, read the CRTC Decisions related to the Wireless Code.