Lowest incident-to-user ratios in the industry

Incident-to-user ratio represents the number of end-user incidents tagged in a month against the number of users supported in that specific month.

Industry average is 0.8 - 1.2* incidents/user/month. We achieve less than 0.3 incidents across all clients.

Fewer incidents means uninterrupted system time for end-users, resulting in improved end-user satisfaction and productivity.

* IT Key Metrics Data 2017 – Gartner Report