That number includes unverified submissions, and as Ars Technica notes, it's not clear how many instances actually violate the core net neutrality rules. But it definitely sends a message that people -- who tend to go straight to the FCC, because companies are actually required to respond to them after 30 days -- are dissatisfied with their ISPs' and carriers' services.

While 20,991 is a sizable chunk of all the internet-related submissions the FCC got (see pie chart below), it's still quite small compared to all the phone-related concerns the commission fielded. Over the past year, the FCC received 169,975 telemarketing-related reports and 78,876 submissions complaining about robocalls.