Company Information

Zalora epitomizes success like no other e-commerce venture in the Southeast Asia region. A Rocket Internet GmbH venture, Zalora is the largest and most rapidly growing online marketplace for flair and fashion.



Zalora was incepted with other 7 counterparts including Hong Kong, Indonesia, Singapore, the Philippines, Taiwan, Thailand and Vietnam. Zalora has its clone operating in Australia and New Zealand under “The Iconic” brand name. Known for innovations, Zalora blends sophistication, luxury and attitude in a more aesthetic fashion.



Having innovation at its core, Zalora designed and launched its own marketplace in 2014. The Zalora marketplace is an innovative platform, which brings versatile trends and styles of fashion, beauty and lifestyle products of local, regional and international brands and designers under one roof.



Zalora completed its first round of funding in 2013, with a successful completion of the second round of funding, Zalora is heading towards becoming the largest and the finest online fashion retailer in the Asia.



Zalora Malaysia offers a great way to buy great fashion at a very reasonable price with Zalora promo codes.

Product Range

At Zalora customers can find over 500 renowned international brands and famous local brands, in over 100 plus categories.



Zalora is the perfect blend of ultramodern and ethnic fashion for men and women both; be it apparels, shoes, jewellery, bags or accessories. From exquisite dresses to designer tops and skirts, from ballet shoes and sandals to bracelets and necklaces, Zalora celebrates womanhood at every stage. With T-Shirts, Shirts, Pants, shoes, jewellery and accessories for men, Zalora ensures men make a perfect style statement.



Customers can find a wide variety of designer brands such as Adidas, Aldo, Anne Klein, American Apparel, Billabong, Burton Menswear London, Bum Equipment, Chuck&Bo, Converse, Diesel, Eastpak, Emporio Armani, Everlast, Esprit, Ezra, Fendi, Fourskin, French Connection, Gucci, Guy Laroche, Havaianas, Herschel; the list goes on and on at Zalora to satisfy your craving for fashion at a very reasonable price by offering Zak=lora voucher codes.



Zalora takes perfect care of product quality by giving quality assurance. Zalora brings all the products directly from the designers or the authenticate makers of the products, and makes no compromise on the quality. Zalora is a great place to purchase the authentic products and brands from the US or the Europe.

Delivery Arrangements

You will receive a confirmation email immediately once you complete the ordering. The confirmation email will carry all the details related to your order, delivery, Zalora promos and payment details.



Zalora is committed to delivering your product to you in 3 days; although delivery times range from 7 to 14 days.



At Zalora, orders worth RM75 or above will receive free delivery. If your order is under RM75, Zalora will charge a nominal fee of RM5 for West Malaysia, and RM10 for East Malaysia. RM19 isn't a big deal, if you wish to please someone special with the Express delivery.



If you are in Brunei, and place order worth RM150 or above, you are entitled to receive your order free of cost. For all order below below RM150, a nominal fee of RM30 will be levied.

Return and Refund Procedures

If you change your mind about the product you purchased, and wish to return, Zalora offers a wide time span of 30 days to return the product. You are advised not to tamper with the product tags, and original brand packaging.



To make it more convenient for you to return the product, Zalora ensures a pre-paid shipping label is dispatched with every product for free return. If you do not find such label with your product package, you can download the generic return slip or you can contact the local post office for the Poslaju Return Label.



Most of the products at Zalora are exchangeable. If any products are not replaceable, Zalora will provide a refund for the amount you paid after applying Zalora discount codes in the form of store credit. For refunds via bank transfers, credit cards as well as PayPal, it will take 5-14 working days.

Payment Methods

Nothing is more secure than the COD option for payment of your order; hence Zalora offers COD facility in Malaysia as well as Brunei. Zalora provides a convenient and secure online payment system, which enables you to pay through credit card, debit card, bank transfer or PayPal. It also offers a facility to apply Zalora vouchers. For even more secure payment, you can use the Zalora store credit to pay for your order.

Customer Care Service

Zalora is dedicated to bringing a trouble-free shopping experience for its customers. It constantly thrives to make things easy for their users. The range of web policies at Zalora includes tracking, shipping, refunds, returns, Zalora disocunts, rewards and more are driven with an intention to bring ease in the process of online shopping.



Zalora keeps itself ready for 7 days a week to promptly respond to any query. You can reach to Zalora via an email or via phone call. Zalora stands to resolve all your worries pertaining to shopping between 9 am to 6 pm every day through a phone call. You also can expect a quick response to your e-mails from Zalora.



For maximum ease, friendly Customer Experience agents at Zalora are always ready to help you through live chat on the Zalora website.

Mobile Application

Navigate smoothly through the diverse categories, and select the product you deserve and desire even while you are on the move using the Zalora mobile app. The mobile app is augmented well with a product overview, Images, reviews, ratings and specifications.



The Zalora mobile app is available on both iOS and the android platform. Besides being able to place an order, you will be able to apply your Zalora coupons, and track your order on the app at every stage. The Zalora mobile app offers multiple payment options to pay for your order securely. It also ensures you won't miss a single deal or offer with push notification.

Authentic Coupon Codes at CollectOffers.com

Find a range of different voucher codes, discount codes and offers available at collectoffers.com. Collect your Zalora coupon code at CollectOffers before you visit Zalora, and save on your next order. Don't forget to sign up at collectoffers.com to receive exciting deals, offers and discounts.

Email: customer@my.zalora.com

Phone: 03-2035 6622

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