Currently I've had my call open for a week. The phone (and packaging) turned up crushed, as in it looked like someone had dropped a fridge on it. Due to the horror stories I decided I didn't want to take the risk of waiting a month to send the phone back for repair, only to finally receive a brand new device which is (for all intents and purposes) second hand so on the first day I pushed for a refund and:1.) Instantly raised a dispute to PayPal2.) Raised a ticket with OnePlus3.) Posted on the forums4.) Spoke to someone on LiveChatIt took OnePlus a day to respond to the initial ticket and then, like you I've spoken to a different person every time I've asked a question - most of the time they defer the question and then it's another day or two before I get an (incomplete) answer. For example:1.) Initially I was told I would have the option to have a courier pick up the phone free of charge. Now they want me to ship it myself (and at my own cost, which is illegal under distance selling laws in the UK) and have ignored any questions regarding getting a courier to pick it up.2.) Most of my replies have come because I've asked @Adam Krisko for help. If it wasn't for him I'd probably still be waiting for a response to my first ticket.3.) They wanted me to raise a complaint with DHL, again, not required under distance selling regulations which state it's down to the vendor to raise any issues with the courier company.4.) They tried raising my RMA request as a "replacement" when I asked for a refund on many occasions5.) The RMA request had "Quantity 0" next to the "OnePlus 2 64GB" which looks like they're trying to scam me out of a refund on that item... When I asked for this to be changed I got a response that "it has now been changed" but, in fact wasn't changed... Instead the agent ACCEPTED THE REQUEST ON MY BEHALF. Yes, that's right, the final "validation" button that I should press when I'm happy with the request was activated by the agent.I'm going to ship it off today, tracked and at my own expense and then forward all the info back to PayPal. Am tired of going back and forth and putting so much time/effort into something which should have been a simple case of "oh, DHL smashed your phone, we'll refund that for you" - Amazon, for example just refund you straight away and then give you 30days to send the item back in a prepaid box.Sigh.So I feel your pain. 59days is ridiculous - sure you made a mistake in voiding your warranty but they should still take it back for a repair.