Please be advised that any cancellation or transfer request submitted before 11 August 2020 will be subject to our previous flexible booking policy and we will deal with these requests in due course.

For full FCC terms and conditions, please see below.

Future Cruise Credits

In light of the COVID-19 Pandemic, many guests have accepted Future Cruise Credits (“FCCs”) in relation to cancelled cruises. FCCs can be used any time until 31 December 2021 and can be redeemed against any new booking on a P&O Cruises holiday on sale in that period. FCCs can be used on all fare types of P&O Cruises holiday, subject to availability at the time of booking. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days).

Guests may use their FCC for a second cabin to bring friends or family with them or to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or our Customer Contact Centre, if they have booked direct.

All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, guests who had used their FCC for that cruise will be offered the same options as other guests are offered at that time.

The FCC relating to a guest’s package travel contract can be gifted or transferred to friends or family. Guests can simply contact us or their travel agent to request an FCC ID number. When this number is shared by the original guest, along with the original guest's surname, the FCC will be amended and may be used by the guest’s friend or family member on the cruise holiday of their choice. Guests are responsible for agreeing the terms of any FCC transfer with their friend or family member as once provided by the guest, the FCC ID number may be used and the amendment to the FCC cannot be cancelled by the original guest.

Bonding

100% of the price you paid for your cruise and held as an FCC is protected by ABTA or ATOL, so in the unlikely event of P&O Cruises insolvency, your money will be refunded under those financial protection arrangements. Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate (for fly-cruises) and your proof of payment, such as credit card statements.