How we measure customer happiness

After every interaction with our support team, a customer is asked to rate the experience by clicking one of three ratings: ”It was great” (happy face), ”It was OK” (flat-line face), or ”It wasn't good” (frown face).

This is how we get better

We study these ratings to help us improve. Every customer interaction is an opportunity to get better.

The ultimate goal is 100% happiness.

Full transparency and accountability

We've made these ratings public so everyone knows how we're doing.

We want to be held to the highest possible standards for customer service.

Full transparency keeps us honest.