CHARLOTTESVILLE, Va. — They shouted down the mayor and City Council members, took over the Council chambers for about a half-hour, and gave more than four hours of impassioned testimony about how city officials had botched the response to the deadly white supremacist rally here this month.

In the end, the angry residents who spoke at the Charlottesville City Council meeting on Monday got some measure of action as officials said they would have a third-party review the city’s planning and reaction to the rally. The Council also voted unanimously to take the first administrative steps to remove a statue of the Confederate general Stonewall Jackson in the city.

That move was significant, as it was the Council’s decision earlier this year to remove a statue of Robert E. Lee that prompted the white nationalists to rally in the city earlier this month.

Monday’s meeting was the Council’s first since the rallies on Aug. 11 and 12 that brought hundreds of white supremacists to Charlottesville. White and black residents alike were furious with the police response to the demonstrations, and they faulted officers for not engaging during repeated scuffles. A woman, Heather D. Heyer, was killed when a man drove into counterprotesters.