Frequently asked questions

What is Talkspace? Talkspace is the most convenient and affordable way to connect with a licensed therapist — all from the privacy of your device. Send your therapist text, audio, picture, and video messages at any time, and they will respond daily, 5x/week. If you’re looking for the “face-to-face” therapy experience, we also offer Live Video Sessions so you and your therapist can plan to connect in real-time.

How do I get started? Click here! You’ll be prompted to answer a few questions about yourself and your preferences for therapy, and our matching algorithm will suggest three potential therapists. Choose the one that’s the best fit for you, and follow the steps to set up your Talkspace account.

How do I communicate with my therapist? Your Talkspace “room” is available 24/7 so you never have to wait to share what’s on your mind. Message your therapist whenever something comes up — whether you’re commuting, at the office, or lying in bed. For all Live Video Sessions, you and your therapist will schedule an appointment in advance. All communication is hosted on the Talkspace platform.

How much does Talkspace cost? Talkspace is a subscription service, offering various plans so you can customize your treatment in a way that’s right for you. Plans range from $65 to $100 per week, but there are no contracts and you can cancel your plan anytime.

Are Talkspace therapists licensed? Absolutely. Our national network features thousands of licensed therapists across all 50 U.S. states and Canada. On average, Talkspace therapists have 9 years of experience as professional mental health care providers, and have been carefully vetted and trained to use our platform.