There are dozens of different help desk solutions out there, yet the difference of what they offer varies significantly. Choosing the best help desk software should always be connected to your personal and company needs.

Most of the providers offer basic features that includes ticketing, chat or an analytical dashboard. Those that are more advanced have automation, multiple knowledge base support systems or a different collaboration toolkit.

With LiveAgent we went a step further and built a call center software right into our platform. We also enabled LiveAgent to collect social media messages, and allow our agents to respond from one dashboard. As a result, our ticketing streamlines all forms of communication into a single format.