The complaint has been investigated and

resolved to the customer's satisfaction Nutrafarms Inc. — Deceiving door to door sale

V VDD

I would be very careful of a company roaming around the Ottawa and Toronto area, they are called NutraFarms. They will try to provide you a sample and even heard they take back the sample if you don't sign up for a $3000 contract. NutraFarms seem to have been setup to deceive people.



The company has not being honest when I started asking questions such as where are the farms, where are the certification to back all the free range, no antibiotic claims. Nutrafarms Regional Manager provided excuses saying the farmers are shy and want to remain anonymous. Also their web site is "under construction" I was told after an email to someone in the "contact us". So any affiliations or certifications are not present on the web site. That actually makes sens because they don't have any. When you buy from NutraFarms, there is no way that you can verify what you are feeding your family. Also when looking at various trace on the internet it seems Nutrafarms started operating only in May 2008, before that, they must have operated under the name Canadian Select Farm because they both share the same postal address.



Maybe Nutrafarms is truly what they claim but it is not possible to verify because the company is not being transparent at all and also uses many deceiving tactics. Maybe the "blast freeze" makes the meat better as oppose to free range, etc.



Did you notice those that ordered, that you actually don't know the quantities you ordered until you receive it? This is quite a weird way of buy goods and from what I could see you will get about 160lbs of meat for the cost of $2895, that is probably 3 times the price you get from the real "free range" farmers out there that has all certificate and you can visit the farms.



Nutrafarms uses another deceiving tactics, they will provide you with a certificate with a big "Free Range" stamp. Unfortunately that stamp is an illusion because the small print shows "Free Range Canada Inc". That company is a whole seller no certification at all see www.freerangecanada.ca.



Anyways you have 10 days cooling off period to cancel in writing via registered letter. Beside the cost of registered letter, NutraFarm can't impose any other costs since they didn't provide you yet with any products except the free sample. see http://www.sse.gov.on.ca/mcs/en/Pages/Cancel_a_Contract.aspx