Google Fiber Installs Are Being Cancelled in Kansas City Waiting potential Google Fiber customers in Kansas City say their orders are being cancelled without much of an explanation from the company. Local news outlet KSHB in Kansas City spoke to a large number of customers on Google Fiber's waiting list in the city that received an e-mail stating their order had been cancelled. Many of these customers have been waiting since late 2015 -- as much as eighteen months -- for service, but the e-mail fails to really explain why they won't be getting it.

So far, Google Fiber has refused to state how many customers are impacted. "Although we've been working hard to bring you service, we're unable to build our network to connect your home or business at this time," the notice being sent to users vaguely reads. "Unfortunately that means we need to cancel your Fiber account," the e-mail adds. "If you paid a deposit, we'll refund your deposit to your original form of payment in the next two weeks." Last fall Google Fiber announced it would be putting a number of new fiber deployments on hold as executives -- rumored to be tired of the high cost and slow pace of fiber installs -- ponder a pivot to next-generation, ultra-fast wireless. While this shake up involved laying off the CEO and shuffling around some employees, the company has continued to insist that existing deployments -- like the one in Kansas City -- would remain unaffected. When reached for comment, Google Fiber wouldn't really provide an explanation for the cancellations, but continues to insist they're dedicated to the city, and the build there. "Google Fiber loves Kansas City and is here to stay," the company says. "We’ve been grateful to be part of your community since 2011, and for the opportunity to provide superfast Internet to residents. We recently announced our expansion into Raymore, we are continuing to build in Overland Park, and we can’t wait for even more customers in Kansas City to experience what’s possible with Google Fiber." "Google Fiber loves Kansas City and is here to stay," the company says. "We’ve been grateful to be part of your community since 2011, and for the opportunity to provide superfast Internet to residents. We recently announced our expansion into Raymore, we are continuing to build in Overland Park, and we can’t wait for even more customers in Kansas City to experience what’s possible with Google Fiber."







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Most recommended from 66 comments



Gilitar

join:2012-02-01

Mobile, AL 41 recommendations Gilitar Member Google needs ADD medication They can't seem to focus on ANYTHING! elray

join:2000-12-16

Santa Monica, CA 14 recommendations elray Member Inevitable... Google seems to frequently, eventually, grow tired of their experiments, and pull them in the middle of the night without reason or alternative. brianiscool

join:2000-08-16

Tampa, FL 7 recommendations brianiscool Member Google wants to be cheap. They want to mass deploy 5G service do residence because its cheaper.

SysOp

join:2001-04-18

Atlanta, GA 2 edits 6 recommendations SysOp Member Fiber to the home Can you get 75% of the people in a 10 square mile radius to sign a term contract and pre-pay their equal share of the installation cost?



With the exception of dslr members, I just don't see people willing to make that level of investment for home entertainment. etaadmin

join:2002-01-17

united state 6 recommendations etaadmin Member It was nice while it lasted



No wonder why the cable companies own 63% of the market » Looks like the only viable solution left is to pray for at$t to bless your subdivision with fiber which is becoming more unlikely now that google has chicken out or wait for cheap sub gigabit DOCSIS3.1 deployments that eventually will become gigabit.No wonder why the cable companies own 63% of the market » www.fiercecable.com/cabl ··· 3-market