Customer: *shocked* “This isn’t what I ordered!”

Me: “I’m sorry, but this is haddock and chips. You ordered fish and chips, right?”

Customer: “No! Definitely not. It was something else.”

Me: “Okay. What did you order?”

Customer: “I’m not sure. But it was broken.”

Me: “Broken? Are you sure?”

Customer: “Yes! It was smashed! Smashed, I tell you! It was smashed!”

Me: *slowly* “Ah… that’ll be it. It’s battered haddock, ma’am. Battered… in batter… and then deep-fried.”

Customer: *suddenly regaining her calm* “Oh. Yes, that sounds right.” *smiles and returns to her meal*