Tournament and Server Updates

Updated information about tournaments and servers.

Hi HEXers,

First and foremost we wanted to thank everyone for your support and patience. We have received tons of great feedback about the new King Gabriel Patch. As this is still closed beta, there are bugs that you’ve reported that we are working on. With that being said, we promised we’d announce an update about tournaments as we know you’re all wanting to get back into drafting.

Unfortunately, we have to postpone launching tournaments for now as there are some large bugs in the game that would make tournaments unfair if these bugs were abused. This isn’t the best situation, but we do hope you understand we want to ensure the fairest possible outcome in all tournaments. We expect to have an update to the community about the status of tournaments and server updates in the afternoon on Monday, next week (10/06/2014). We are scheduling a small patch to go live on Monday; more information to follow later this week.

Another thing to note is that, due to some instability issues and testing requirements, we will need to have regular occurring system reboots over the weekend. This is another main factor in why tournaments cannot be run. We are gathering a lot of data on the new build and communications layers and need to reboot to at regular intervals to keep track of data. These reboots should only last up to 15 minutes each time, but will disconnect you from your game. These reboots will happen when the servers are showing signs of severe latency issues. every six hours starting today. They will happen at 5AM, 11AM, 5PM, and 11PM PDT (0:00, 6:00, 12:00, and 18:00 GMT) . We apologize in advance, but this is an absolute necessity for this stage in order for us to get tournaments back as soon as possible.

During this time-frame you will still be able to jump in-game, play in the Proving Grounds, use the Auction House and build decks in the Card Manager. Also, because of the unexpected delays, we wanted to inform everyone that you do not need to worry about your draft tickets. Whether they expired or are set to expire during this time-frame, we will be re-crediting as well as extending all deadlines for draft tournament tickets by fourteen days (two weeks). For normal patches we would normally not extend draft deadlines as a standard 8 hour patch would only bring minimal impact to the ticket and can be planned around as patches are announced in advance, but due to the unforeseen issues and reboots this weekend, we decided to make an exception. You do not need to contact customer support as this will be a manual push through the system.

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Feel free to discuss this on the forums.