FORT WAYNE, Ind. (WANE) – A new report shows the number of veterans who received someone else’s medical results in the mail is in the double digits. A 15 Finds out report originally exposed the mailing mistake.

Last month, one veteran contacted NewsChannel 15 saying he got two other veterans’ VA medical results in the mail along with his own. A privacy report following up from this incident shows at least 14 other patients of the VA Northern Indiana Health Care System had the same thing happen to them.

When we asked Acting Director Jay Miller last month about the original incident reported to us he said something like that rarely ever happens. However, when we asked him about the 14 others who got the wrong medical records he said it’s ‘too much.’

In the report, the VA privacy officer recommends implementing more procedures to make sure the mailing machine is working properly. That includes a better quality assurance program. Miller said right now the hospital has a program that tracks the envelopes to their destinations, but he said workers need to be checking what’s actually in the envelope.

“What that means is you’d have a quality assurance check where you would actually take a look in envelopes at random to insure that those veterans letters are in the appropriate envelope,” Miller said.

Miller said changes won’t stop with just this investigation. A committee is getting ready to take a look at the mailing procedure from top to bottom, not just at this error.

“That’s why we do the process review so if we do need to provide additional support for those individuals too that are manning the machines that we can,” Miller said. “That would include training and additional support from a quality assurance stand point.”

After our original report, U.S. Senator Joe Donnelly contacted the hospital. He had this to say in regards to the most recent investigation: “I look forward to hearing from Director Miller about the VA Northern Indiana Health Care System’s plan to implement the necessary policy changes to protect the privacy of veterans.”

Miller said all 14 veterans affected have been called.