Please read our special statement about operating hours and safety procedures during the COVID-19 situation.

U.S. customers, please choose the most convenient service center for Sigma product service. For repair outside the U.S., please select from our World Network of service centers. For Cine lens service requests, see Cine Service & Support page.

Sigma Corporation of America

Attn: Service Department

15 Fleetwood Court

Ronkonkoma, NY 11779

Tel: 631 227-2036

Toll Free: 800 896-6858

Fax: 631 585-1895

E-mail: info@sigmaphoto.com

Hours:

9:00AM – 5:00PM, M-F EST

If you would like to send your repair to Sigma Corporation of America please complete the online repair form.

ONLINE REPAIR ORDER

If you received an estimate from Sigma Corporation of America, you can make payments using our secure online payment form. We accept payments via American Express, Visa, MasterCard. Discover is not accepted.

MAKE ONLINE PAYMENT

Authorized Service Centers

(Note: These Service Centers are for Photo Products Only – Do not send Cine Products)

C.R.I.S.

250 N. 54th Street

Chandler, AZ 85226 Tel: 480 940-1103

Fax: 480 940-1329 Hours:

9:00AM – 5:00PM, M-F PST Email | Website

Kurt's Camera Repair Inc.

7403 Princess View Drive

Suite B

San Diego, CA 92120 Tel: 619-286-1810 Hours:

M-F 9AM-6PM PST, Sat 9AM-1PM PST Email | Website

Camera Repair Japan

3850 Holcomb Bridge Road

Suite 150

Norcross, GA 30092 Tel: 770 849-0555

Fax: 770 449-7999 Hours:

9:00AM – 6:00PM, M-F EST

Closed- Sat & Sun Email | Website

Midwest Camera Repair

318 Oak Street

Wyandotte, MI 48192 Tel: 734-285-2220

Fax: 734-283-7478 Hours:

M -F 9AM-6PM EST Email | Website

Photo Tech

360W 36th Street

New York, NY 10018 Tel: 212-673-8400 Hours:

M-Th 9AM-7PM

Fri 9AM-5PM Email | Website

Please print the Service Request Form below and include the Form with the product you are sending for service to your closest authorized service center.

Service Request Form

Authorized Service Centers | Online Mount Conversion Service Request Form

Service Policies

Product Warranty

Beginning July 1, 2013, all brand new Sigma Products purchased from a USA authorized Sigma dealers are covered for 4yr USA warranty against defects in manufacturing and workmanship only. Your warranty period begins the day you purchase your Sigma camera, lens and/or flash and runs for a period of four years total from that date. (Please refer to the warranty policy included with your product or see the warranty registration page for each Sigma Product). Please note that the Sigma warranty is valid only to the original purchaser and is not transferable. When sending your Sigma product in for warranty service, please be sure to include a copy of the original sales receipt as proof of purchase date (the start date of your warranty). Anything deemed beyond normal use will void any and all warranties.

Sigma offers a 90 day warranty for factory refurbished products.

Please register your new Sigma product in order to activate your Sigma 4 year warranty.

Gray Market

As of January 1, 2017, any product that is not imported by the Sigma Corporation of America or purchased from an unauthorized Sigma USA Dealer will not be serviced under warranty regardless of the service required. The Sigma Corporation of America Service department will service these products for a minimum $250 charge in addition to the required parts and labor charges at the owner's expense. Important Information regarding Gray Market Sigma Products

Courtesy Updating

In today's day and age of ever changing technology Sigma will, at our discretion, offer some updates if available to the original purchaser of the equipment at no charge. These updates are done as a courtesy and are not considered warranty repairs. The customer will be responsible for the shipping charges to and from Sigma Corporation of America and/or authorized service centers. Remember, your Sigma Product works correctly with the equipment you owned when you purchased it and is not Defective!

Impact Damage

We do our best to repair Sigma products that have sustained damage due to impact, liquid, or other forces outside of normal use, but there is no guarantee that your item will function exactly as it did prior to damage. All service is performed using the most exacting methods, but sustained damage to equipment may prohibit return to the original condition.

AF Data Adjustment

Due to extreme sensitivity of the digital camera mirror box, it may be necessary to have your lens adjusted to your own personal camera. This is a known problem with digital cameras and many companies have included Micro Focus Adjustment capabilities on their high end cameras to address this problem with their lenses. If you are able to do this with your camera and lens combination, there's no need to send your equipment in for adjustment.