When an incident occurs, we typically have an increased risk of an outage. How we structure our initial response, our decision making process, and our communication directly affects the impact that this incident will have. We need to think critically about our ability to quickly resolve any problems and reduce the risk of future incidents.

Speaker Notes -- https://gist.github.com/jssjr/5957e9a5cc3ca4846e9c

Video -- http://vimeo.com/95245539