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+4 details Refund Status Thread: September USPS (LK....HK) + Stuck in "Acceptance" State *Updated on 11/13/2013* ***Updated on 11/13/2013 3:34 AM***

We're starting to refund the orders that stuck at acceptance status for 8 Weeks. A notification email will be sent to the customers within a few hours.



Current Status of USPS



Right now 98%+ of recent USPS first-class packages are shipping normally in terms of local processing time, when compared to previous Christmas seasons. The remaining 2% are delayed by HK Post for days with no apparent reason -- most packages that are held do not contain batteries of any sort. A majority of these held packages do move on after the holding time.



Unfortunately the same cannot be said for USPS packages shipped in September -- many of which are still stuck in limbo. For this reason, in the past few days FastTech has been working on getting these USPS orders returned so we can refund affected customers.



The Good News



We're expecting refunds to commence soon (within a week) and this thread serves as a progress update for customers whose orders are stuck.



Specifically, this thread is about orders that match the following criterias:



1. Shipped within September 2013, and

2. came with a LK....HK tracking number, and

3. the only status shown on the USPS tracking site is "Acceptance".



Current Status of Refunds (11/7/2013)



FastTech was told by Hong Kong Post that all stuck USPS packages have been transported to a local HK post drop off office. HK post is now sorting the packages and will return physical packages to us by the coming Monday our time (11/11/2013). As soon as physical packages are received, FastTech will immediately commence refunding.



Why couldn't FastTech do this sooner?



We have been focusing on R....HK packages (i.e. Hong Kong Post Registered Airmail). We started on the USPS packages immediately after those airmail packages were done.



In addition, if you check tracking on the Hong Kong Post site, you may see that your package is "returned". We normally can refund these right away but, life is never that simple. Unfortunately, due to various mess ups at Hong Kong Post, this "returned" status is wrong on many occasions. Seeing a "returned" status does not 100% mean your package isn't still on its way to you.



Please take a look at the following image for a recent example of this HK post error (originally posted







This package has made it to an USPS sorting facility in California as of this writing, by the way.



The only "workarounds" are to wait things out or to get all stuck packages physically returned. The choice is obvious to us and so we are getting these returned for immediate refunds.



This thread will get updated until all returns/refunds are complete. Again, ETA is about 1 week. Thank you. Right now 98%+ of recent USPS first-class packages are shipping normally in terms of local processing time, when compared to previous Christmas seasons. The remaining 2% are delayed by HK Post for days with no apparent reason -- most packages that are held do not contain batteries of any sort. A majority of these held packages do move on after the holding time.Unfortunately the same cannot be said for USPS packages shipped in September -- many of which are still stuck in limbo. For this reason, in the past few days FastTech has been working on getting these USPS orders returned so we can refund affected customers.We're expecting refunds to commence soon (within a week) and this thread serves as a progress update for customers whose orders are stuck.Specifically, this thread is about orders that match the following criterias:1. Shipped within September 2013, and2. came with a LK....HK tracking number, and3. the only status shown on the USPS tracking site is "Acceptance".(11/7/2013)FastTech was told by Hong Kong Post that all stuck USPS packages have been transported to a local HK post drop off office. HK post is now sorting the packages and will return physical packages to us by the coming Monday our time (11/11/2013). As soon as physical packages are received, FastTech will immediately commence refunding.We have been focusing on R....HK packages (i.e. Hong Kong Post Registered Airmail). We started on the USPS packages immediately after those airmail packages were done.In addition, if you check tracking on the Hong Kong Post site, you may see that your package is "returned". We normally can refund these right away but, life is never that simple. Unfortunately, due to various mess ups at Hong Kong Post, this "returned" status is wrong on many occasions. Seeing a "returned" status does not 100% mean your package isn't still on its way to you.Please take a look at the following image for a recent example of this HK post error (originally posted here ). Notice how the package was supposed to be "returned to sender" on October 31st, but only to say it will leave Hong Kong for the US on November 5th.This package has made it to an USPS sorting facility in California as of this writing, by the way.The only "workarounds" are to wait things out or to get all stuck packages physically returned. The choice is obvious to us and so we are getting these returned for immediate refunds.This thread will get updated until all returns/refunds are complete. Again,is about 1 week. Thank you. Mod (Jasmine) edited on 11/13/2013 at 4:22 AM. Reason: I'm not a CS staff but I help answering questions here. If I missed your questions, I apologize and you are not being ignored :).