This page allows you to change your privacy settings

While you use Plex, we may collect information about you and the devices you use. This page describes the data we may collect and allows you to opt-out of providing certain pieces of information to us.

We take your privacy seriously and will not sell any data about your personal library content or share any data about your personal library content with third parties for their use. If you’d like more details on how we collect, use, and transfer your information, please review our Privacy Policy.

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Categories of Personal Data

Derived Information

Anonymous Data

Categories of Personal Data

Like other online services, Plex collects and stores information about you. Having this information helps us provide and improve our services, communicate with you, provide offers to you, and make informed decisions about where to invest our resources.



Account Information

We store general information about your account, like email address, and your subscription plan if you have a Plex Pass. This includes your plan type (e.g., monthly, yearly, lifetime), how you purchased it (e.g., in-app purchase on iOS), and how much you paid.

We also store information that tells us how you learned about Plex when you signed up or purchased a subscription (ex: you clicked on an ad in Google search results, or came in via an email promotion).



Plex collects data about the specific version of the applications you are using to connect to our services.

Application Data Sample Product Plex for Android Version 6.3.2.1332 User Agent okhttp/2.6.0 Player ExoPlayer Server Version 1.7.5.4035-313f93718

We also collect information from the device that you use to access Plex services. Collecting this information allows us to invest our engineering resources to improve our applications on the platforms that would benefit the most customers.

Device Data Sample Device Identifier 123456789abcdfe-com-plexapp-android Platform Android Platform Version 6 Vendor HTC Model htc_e56ml_dtul Name HTC_X9u Screen Resolution 1920×1080 Architecture arm64-v8a Layout Mobile Total Memory (RAM) 7640 Power Status battery Display Status hdmi Orientation landscape Smart Watch Connected Android Wear

Network / Session Data

When you connect to Plex services, we also collect some information about your network and your connection.

Network Data Sample Secure Connection True Network Link Type wifi Network Status offline IP Address 52.18.201.205 Session Length 7605 Playback Session ID 123456789abcdfe-com-plexapp-android

TV Program Guide Data

In order to properly report aggregated user counts to our service providers, we collect information about the Electronic Program Guide (EPG) data used to support our live TV and DVR products. This collected information may include your zip code, local television provider (if applicable), and is only shared with our service provider in aggregate.

Playback Data

In order to provide the best media viewing experience possible, we need to collect information about how our products are being used by our customers.

Collecting playback data allows us to understand what types of content our customers are watching or listening to (movies, tv shows, music) and how that media plays (direct vs transcode). Video and audio codec data is collected to improve playback support.

Generalization of playback data

Based on feedback from the Plex community, we generalize some of the data we collect. Before our applications send us certain information, we round the values into buckets that give us the general usage data we need without providing details that could potentially be used to identify what you’re watching. Those fields are:

Duration of media

Bit rate

Watch time (how long you watched / listened)

Playback data we collect

Playback Data Sample Timestamp 2017-08-30 06:53:17 UTC Identifier com.plexapp.plugins.library Session Identifier 5e6732e8-5da0-4cd9-85ba-2105630ff058 Playback Time 2500 Server Type shared Connection Type relayed Playback Origin library Was the item autoplayed? false Latency (in milliseconds) 500 Playback Count 1 Video Decision transcode Audio Decision transcode Subtitle Decision transcode Protocol hls Container mkv Video Codec h264 Audio Codec aac Subtitle Format srt Context auto-playqueue Reason quality Error (if applicable) “Couldn’t create playback session”

Optional Playback Data

You can opt-out of sending us certain playback data. This option applies to playback data for your Personal Local Content (media stored on your own private server) and when streaming Personal Local Content owned by another user. When you opt-out of sending playback data for your account, it will apply to all Plex clients and servers that you are logged in to.

Playback data you can opt-out of Sample Bit Rate 1000 Duration 1800 Resolution 1920×1080 Offset 600 Completion Status completed

Whenever an item is played, data can be reported by both the server that hosts the content and the Plex client playing it. If you play an item from your own server, opting-out will apply to both your client application and your server.

If you play an item streamed from a server owned by another user, both opt-out values are considered when determining what to report.

If both users have opted-out, no optional playback data is sent.

If the server owner has opted out but the user playing hasn’t, the client will send optional playback data but the server will not.

If the user playing the item has opted out but the server has not, only the server will report the optional playback data.

As described above, client playback data does not identify what content was played, does not identify what server the content was played from, does not identify the owner of the server that the content was played from, and is generalized.

Similarly, the server playback does not identify what content was played, does not identify which client accessed the content, does not identify the user who played it, and is generalized.

Changes made to this setting will also apply to all Managed Users in your Plex Home.

Send playback data to Plex Sending us this data helps us run and improve our services. If you uncheck this button, the playback data listed above will not be collected or sent to Plex. {{#if isSignedIn}}{{else}} If you’d like to opt-out of sending us this data, log into your Plex account and return to this page. {{/if}} {{/if}}

Plex-provided Content

If you watch or listen to content from third parties such as Free Movies and TV, News or Podcasts, we store information about what you viewed, the service it came from, and when it was published.

We store the list of News categories you followed and the list of content you’ve muted. We also store the list of podcasts you’ve saved to “My Podcasts” and the shows you’ve saved to “My Shows”.

Friend Data

If you create Managed Users on your account, we store information about the Plex Home and the users created.

We also store your list of Plex Friends and the sharing settings you configured if you allow them to access one or more of your libraries.

When you use the Watch Together feature, we record information about the session including who initiated it and who joined.

Library Data

We store the basic information about the libraries you’ve created on your Plex Media Server. This includes the name of the library, what type it is (Music, Movie, etc), scanner, agent, language, and dates it was created, updated, last scanned, and deleted. This information is used in order to display the sharing settings page.

Service Data

We collect and store additional information required for certain features to function. This includes:

User account avatars

Read status for announcements

Derived Information

Plex uses your IP address to roughly estimate where our customers are when using our services.

Derived Location Sample Country US Region PA City Pittsburgh

Anonymous Data

In addition to the information described above, Plex collects anonymized data when users interact with our services. This includes:

Settings data (ex: is ‘Play Theme Music’ on or off?)

Feature Interaction data

Server / library data

DVR device information: manufacturer name and model

Interaction Data

Collecting anonymous feature interaction data allows us to understand what parts of our product are being used on a regular basis and when our customers may be having trouble discovering certain features. This information is not tied back to an individual and is only useful when viewed as aggregated statistics (ex: how many people performed the action).

Example: what we collect when someone performs a search

Feature Interaction Sample Page home Pane null Action searchinput Mode null Type null

Example: what we collect when someone plays a movie from the pre-play screen

Feature Interaction Sample Page preplay Pane null Action play Mode null Type movie

Server / Library Data

Field Sample Server Published? true Number of User Accounts with Server Access 2 Library Type (movie, music, photo, show) movie Library Language en Library Agent com.plexapp.agents.imdb Library Scanner Plex Movie Scanner Total Number of Items in Library 57 Number of items in library based on unique combination of container, video codec, and audio codec. Container: mkv

Video Codec: h264

Audio Codec: ac3

Number of items: 33 Timestamps indicating the last time an item was added and played for each unique combination of container, video codec, audio codec. Last Added At: 2017-09-26 12:35:42 UTC

Last Played At: 2017-09-26 11:24:13 UTC

If you opt-out of sending us playback data, we will also stop sending the data described in the Server / Library section above. Opting-out will apply to all servers owned by your user account.