To whom it may concern,

A recent string of account theft has begun to have negative effects on the mobile game: Dragon Ball Z: Dokkan Battle which is published by ©Bandai Namco Entertainment. This has become an issue due to a lack of proper means of authentication measures and account security being lax on ©Bandai Namco Entertainment’s side of the game. This string of account theft has also had effects on another game they publish, One Piece: Treasure Cruise where players on that game are losing their accounts to theft as well.

On January 8th, 2016, one of the top public figures and content creators in the Dragon Ball Z: Dokkan Battle community had his account hijacked because of the lack of security on the game. He goes by the name “Living Ichigo” and he has created content on ©YouTube as well as having been a key part in the formation of a ©Facebook group.

At this time, there are no extra security layers for Dragon Ball Z: Dokkan Battle nor is there any way to link one’s account to a social media account such as ©Facebook to increase the security of it. At any time, someone can send ©Bandai Namco Entertainment a retrieval form through their customer support portal with someone else's account details to receive the account data for themselves. This should not be as simple to do as it is.

The situation regarding the account thefts as well as the general lack of security has been a hot topic in the Dragon Ball Z: Dokkan Battle community. This includes people and players from ©Facebook groups, ©Twitter, ©Youtube, and ©Reddit.

We -the players of Dragon Ball Z: Dokkan Battle- want to bring this issue to light and have ©Bandai Namco Entertainment take responsibility for their lack of account security measures. We want to ensure that the accounts people create, spend hundreds of hours playing, and potentially spend hundreds to thousands of dollars to be more secure to decrease the risk of account theft. A serious issue requires serious change.

Dear ©Bandai Namco Entertainment, a potential fix for Dragon Ball Z: Dokkan Battle’s and One Piece: Treasure Cruise’s account security issues would be to allow the players of their respective games to link their accounts to a social media account such as ©Facebook. This would provide a means of authentication as well as decrease the chances of theft occurring to one’s account. If linking to a social media account is not deemed suitable as a means of increasing account security, another option to consider would be generating the standard username and password format that the majority of online accounts today employ such as when logging in to check your email.

©Bandai Namco Entertainment, as players of your game Dragon Ball Z: Dokkan Battle, we ask that you implement changes that lead to greater account security. These changes would lead to greater customer and player satisfaction and confidence in your product. Please do something about the account security issues on Dragon Ball Z: Dokkan Battle.

Thank you.