FAQs

What is COVID-19?

A new strain of coronavirus (officially named Corona Virus Disease COVID-19 by the World Health Organization) was identified in Wuhan, Hubei Province in China, in January 2020. It belongs to a large family of viruses that can cause illnesses similar to a common cold, and also more serious disease, such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

How is COVID-19 spread?

Scientists are working to understand more about COVID-19. Similar viruses spread from person-to-person through cough and sneeze droplets or touching an infected person.

What are the symptoms?

Symptoms can include fever, flu-like illness such as a cough, sore throat and headaches, and difficulty breathing. Authorities believe it can take up to 14 days after exposure for symptoms to develop, and people may be contagious before showing symptoms.

Who is most at risk?

The elderly and people with underlying health problems or compromised immune systems may be at particular risk.

Is there a specific treatment for COVID-19?

There is no specific treatment for this new strain of coronavirus. Australian scientists are among those working around the world to develop a vaccine. Symptoms can be treated with supportive medical care.

What should I do if I experience symptoms?

Anyone who experiences flu-like symptoms, fever or difficulty breathing should seek medical advice or visit a GP immediately. People should call ahead and advise of their symptoms and their recent travel.

How can I protect myself and others?

One easy and effective way to help protect against transmission of COVID-19 and other infections is to maintain good personal hygiene standards.

If you begin to exhibit any symptoms such as fever, a dry cough or fatigue, you should contact your GP or call 13HEALTH (13 43 25 84). If you have breathing difficulties call 000 and advise the operator you have flu-like symptoms.

Stay at home if you are unwell.

To reduce the spread of infection to yourself and others, health authorities recommend to wash your hands frequently with soap and water. As a minimum, handwashing should occur:

when you arrive at work

when you arrive home

after you have disembarked public transport or entered/exited a public space

before and after preparing or eating food

after sneezing or coughing – use a facial tissue or the crook of your elbow to minimise droplet spread

after using the toilet/washroom

during normal daily activities where your hands are in contact with many different surfaces, such as shared equipment

once your hands are washed, please dry them thoroughly using a hand air dryer or paper towels.

If you are on campus but in a location where you are unable to wash your hands with soap and water, then please use a hand sanitiser – the university has 200 alcohol-based hand rub dispensers placed across our Gardens Point and Kelvin Grove campuses.

More information from the Department of Health.

What is social distancing?

Social distancing means reducing close contact between yourself and others.

Some of the measures you can take are:

to stay at home and away from others if you are unwell

if you feel a cough or sneeze coming on, move away from others

stay at least 1.5m away from other people as much as you can (e.g. in meeting rooms, lifts, common areas)

large gatherings should be rescheduled, staggered or cancelled

don't greet people with a handshake, hug or kiss

hold meetings via video conferencing, phone call or outside in the open air, where possible

use stairs as an alternative to the lift.

Watch the Department of Health social distancing video and find more information in the guidance on social distancing.

To reduce risks of COVID-19 transmission, the Queensland Government has in place restrictions on gatherings.

Under these, university campuses are open for face-to-face learning with limits for the number of people permitted in large lecture rooms. Limits do not apply to smaller teaching areas. On campus, social distancing and good hygiene practices must be followed.

What does self-isolation mean?

Except to get medical care, you should not attend public places, work, school, childcare or university. Only people who usually live in the household should be in the home. Do not allow visitors into the home. Where possible, have other people get food and other necessities for you. If you need support organising essential food and medicines while you are self-isolating, the Queensland Government has set up a dedicated hotline for Queenslanders, on 1800 173 349. More information on self-isolation.

What medical help is available at QUT?

The QUT Medical Centre can be contacted on 07 3138 2321 (Gardens Point) or 07 3138 3161 (Kelvin Grove) from Monday-Friday between 8:30am and 5:00pm. The Medibank OSHC Health and Support Line can also be contacted on 1800 887 283.

Can I visit QUT campuses and facilities?

The QUT Library and computer labs are open. HiQ is open Monday to Friday, 8am-6pm.

At our Gardens Point campus, The Cube, the QUT Art Museum, William Robinson Gallery, Old Government House and QUT Gardens Theatre have reopened to visitors with COVIDSafe guidelines in place.

At our Kelvin Grove campus, The Sphere is open.

Regular arrangements have resumed for routine campus deliveries. QUT Logistics Centre (F Block, Level 1, Victoria Park Road, Kelvin Grove 4059) is able to take delivery of goods for both Gardens Point and Kelvin Grove campuses, with certain exceptions for chemicals, dangerous goods and refrigerated items. For information on restrictions and arrangements, email qut.mailroom@qut.edu.au.

All students, staff and visitors to our campuses and facilities must follow government directions on social distancing and good hygiene practices.

Will QUT change its payment terms for suppliers that may be facing financial hardship?

QUT will act fairly and reasonably to support our suppliers. Where immediate payment cannot be made by QUT corporate credit card, the university will consider requests for shorter invoice payment terms on a case-by-case basis.

QUT Procurement will liaise directly with suppliers and key stakeholders to assess early payments. Suppliers can email procurement@qut.edu.au.

Can I access QUT Library and library services?

HiQ is open Monday to Friday, 8am-6pm. All QUT branch libraries remain open. You can chat to a librarian via phone, email or online. If you need more information or would like help, please contact QUT Library.

Should I wear a face mask?

The Department of Health and Queensland Health are not recommending routine use of face masks in Queensland, and QUT continues to adopt this approach.

Queensland Health advises that social distancing, coupled with regular hand washing, is the best measure to prevent infection spread. Face masks can be a useful additional measure where there is sustained community transmission of COVID-19. At this time, Queensland does not have sustained community transmission.

People may personally choose to bring their own face masks and wear them on campus. For information about how to safely wear, dispose of and clean masks visit Queensland Health.

What are the main myths or fake news about COVID-19?

Misinformation and fear about COVID-19 have been spreading quickly on the Internet and social media. Here is the latest advice for the public by Queensland Health.

Where can I get further information?