Customer Service Representative

Summary

Description

Customer Service Rep II

Strong communication skills and a clear, professional voice are key requirements

Previous call center experience is preferred (some service industry experience is required, retail, etc…)

Must have a customer focused approach and a helpful attitude while taking calls

Responsible for walking pension participants through several scripted processes (training provided)

Responsible for escalating certain questions to tier 2 call center reps

Responsible for tracking calls / responses in system

Our Client, a large financial services institution, is seeking a customer service representative for a long term project assignment. The ideal candidate must have great computer skills, must have excellent communication skills and be very professional.