Returns and exchanges

If there are any issues with your purchase, please do not hesitate to let us know! Send us a quick message with the details of your problem, and we will work towards finding a resolution quickly :) Please read our policies below.



Items lost or delayed in the mail: If an item was shipped out to the address as provided through the buyer in a timely manner, no refunds or replacement will be given for items lost or delayed in shipment. As frustrating as it can sometimes be, we do not control the mail and have no ability to change what happens once an item is shipped. Apologies for any inconvenience.



Items which arrive damaged: We do our best to package our items to arrive as expected, however, sometimes things are mishandled in shipping and arrive damaged. We ask the buyer to send a photo of the damaged item and package when possible and ship the damaged item back to us. A replacement item will be sent to the buyer.



Items which are unclaimed: Import tax is due on all items shipped internationally. This money does not go to us as sellers, but to your local government. We don't control this tax - apologies for any inconvenience! If this tax is not paid, items may be sent back to us. We will send your item again, but shipping must be repaid. Refunds will be given for the price of the item LESS shipping once the item arrives back to us and if the buyer decides they do not want the item.



No refunds will be given for items broken through mishandling. No refunds will be given for items which do not meet buyer expectation for item details covered in the item's listing (size, color, correct use, etc.)



THANK YOU SO MUCH FOR CHECKING OUT OUR SHOP! Have a great day ;-)