A couple in Florida faced a charge of nearly $10,000 after a routine fill-up at a Fort Myers gas station. The charge left the couple's account frozen for several weeks until Valero's corporate office stepped in to resolve the issue and reverse the charge. Screen capture/WSYM/Inform Inc.

FORT MYERS, Fla., Oct. 4 (UPI) -- A couple in Florida were shocked when a nearly $10,000 charge from a gas station turned up on their credit card statement.

Susan Gower said her husband had filled up their car at a Valero station in Fort Myers in what should have been a routine transaction.


"He filled his car up maybe $20 or something like that," she told WSVN. "He used his credit card."

The couple discovered the mistake the next day when their card was declined after attempting to use it the next day.

They checked their credit card statement to find a charge from the Valero gas station totaling $9,949.36 which would have equaled 27,000 gallons of gas, according to WFTX.

"It was just shocking," said Gower "The bank just said get with Valero and have them reverse the charges."

The solution was ultimately not that simple, as Gower said the station's manager told her it wouldn't be possible to reverse the charge.

"It stemmed from the glitch in his gas pump," she said. "He just wouldn't ever own up to the fact he was wrong."

Gower's struggle with the gas station lasted about two weeks and forced her to pay for two rental cars out of pockets, as her account remained frozen.

Valero's corporate customer service department eventually got involved and managed to resolve the issue by reversing the charge.