New project management articles published on the web during the week of May 13 – 19. And this week’s video: Mike Clayton explains the Voice of the Customer, a process for understanding stakeholder needs. 3 minutes, safe for work. Mike has produced over 80 of these brief videos on a wide variety of topics; check them out here.

Business Acumen and Strategy

Ronald Smith lists some Worst Practices for outsourcing IT. Yes, these are guaranteed failure drivers—go thou and do otherwise. 11 minutes to read.

Michael Li recaps several very public failures of AI business solutions where inherent bias crept into the system because no one was managing the risk. 5 minutes to read.

Hites Ahir, Nicholas Bloom, and Davide Furceri examine the impact of uncertainty, driven by political forces, on business investment and economic results.

Managing Projects

Managing Software Development

Stefan Wolpers curates his weekly list of Agile content, from Friday deploy freezes to electronic vs. visual boards to unintended consequences of your metrics. 7 outbound links, 3 minutes to read.

“Uncle Bob” Martin, who is a pilot and a programmer, shares his thoughts on the Boeing 737 Max 8 software failure that caused two crashes. 6 minutes to read.

Jason Skowronski explains staging environments—what they are and how they fit into the deployment cycle. 7 minutes to read.

Bas Dijkstra looks at two main reasons test automation doesn’t meet expectations, then outlines six steps to avoid falling into these traps. 7 minutes to read.

Alexey Gayduk describes the implementation of a chatbot system using an automated insurance agent as an example. 4 minutes to read.

Marija Cvjetkovic is a product owner and a cartoonist. Here are a few “graphical” thoughts about her day job. 6 minutes to read.

Applied Leadership

Cornelius Fichtner interviews Agata Czopek on being an inclusive leader of a diverse project team. Podcast, 18 minutes, safe for work.

Cornelius Fichtner interviews Agata Czopek on being an inclusive leader of a diverse project team. Podcast, 18 minutes, safe for work. Mike Cohn tells us what the team wants from their Scrum Master. And any manager, for that matter. 4 minutes to read.

Sarah Hoban shares her experience with community goal setting. 3 minutes to read or download the podcast and listen for less than 5 minutes; safe for work.

Andy Makar recommends three must-read books to help a leader build better teams. 4 minutes to read.

Research and Insights

Gemma Read and Jason Thompson expect that if pedestrians can step into the road without fear of an autonomous vehicle hitting them, traffic will grind to a halt. 4 minutes to read.

Andreas Sandre summarizes 14 trends shaping consumer technology, transportation, and more. 4 minutes to read.

Colin Jones shares his notes on AWS security essentials, based on a video by Aaron Bedra. 6 minutes to read.

Working and the Workplace

Alice Boyes, author of The Anxiety Toolkit, explains what anxiety does to us at work, and it’s not good. 4 minutes to read.

Mike Vardy advocates for working at the speed of right—taking the time for critical thought and working on the right things. 2 minutes to read.

Michelle Cheng give us the executive summary of a survey on the most disruptive office distractions. If at least five make you feel guilty, there’s hope for you. 2 minutes to read.

Enjoy!

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