If you have any issues with your order please contact me as soon as possible, (within 7 days MAX of receiving your item) all situations can be solved in a friendly manner and I appreciate kind communication.



**Damaged items:

If an item arrives damaged, please take a photo and send it within 7 days of receiving your order. I will replace, repair, or refund at your request with no added expense for shipping to the buyer.



**Most pieces are made on a 1.2 mm gold filled, gold vermeil, and sterling silver chains. These are delicate and dainty as that is the desired aesthetic. If a chain needs repair 7 days or sooner from being received, they will be repaired free of charge. Chains that are damaged or broken after this point will be repaired and charged to the buyer based on the style and length and the buyer will be responsible for the cost of shipping.



**Incorrect address:

Please triple check your Etsy address is correct! I unfortunately cannot be responsible for lost orders shipped to an incorrect address. However, If your package is returned due to an incorrect address I will happily ship it again. We all make mistakes! ADDRESS CHANGES after placing your order are not guaranteed. Please make sure your shipping address is correct before placing you order.



**Returns

As the majority or my items are made to order, I do not accept returns. In the circumstance where an agreement has been made, there is a 30% restocking fee, not including the cost of shipping (which is non refundable). This restocking fee is used for the fees and time used to originally list (and relist) the item. Earrings are not eligible for return or refund for sanitary reasons.

In a circumstance where a refund is agreeable on a missing package sent with no tracking, in the US only, the refund will not be issued for 21 days to allow time for the package to arrive.

In the event of a return, Buburuby will supply one prepaid return shipping label to be printed within 24 hours or receiving it, as they expire. The label is to be attached to the package and returned in a similar way as it was received. If the label expires, or the package is not shipped in a sufficient way, or delivery is incomplete, it is the buyers responsibility to cover the cost and/or loss. Buburuby is not responsible for mishandled return items.

In the event of a return, Buburuby will supply one return shipping label to be printed within 24 hours or receiving it, as they expire. The label is to be attached to the package and returned in a similar way as it was received. If the label expires, or the package is not shipped in a sufficient way, or delivery is incomplete, it is the buyers responsibility to cover the cost and remedy the situation. Buburbuy is not responsible for mishandled return items.



**Returns for refusal to pay customs/import fees may be refunded with a 50% restocking fee. Postage costs will not be refunded.



**Return to sender for unclaimed packages or an incorrect address may be refunded with a 50% restocking fee or can be resent with shipping charges being paid by the buyer. The original cost of postage will not be refunded.



**Custom orders

Custom orders unfortunately cannot be refunded and may require a deposit before they are made. Once the order has been paid for, it is in the process of being made and cannot be refunded.



* if you would like to add a personalized note to your order you can add this ;)

https://www.etsy.com/listing/193353887/add-a-personalized-message-for-your?ref=shop_home_active_2



**Items that do not fit:

Lets work together to make it better! Please contact me within 7 days of receiving your item if you would like to make an adjustment. I am able to create custom sizes. Please always ask if you have any size request by the time you order - if there's no request I'll ship the default size stated on the product description. It is the buyers responsibility to ask for custom made sizes.

If the item does not fit, I am more than happy to fix and adjust it, if and when possible, and the item will be re shipped at the buyers expense.



**Exchanges/Alterations

The buyer will be responsible for any additional shipping costs in the case of an exchange or alteration



**Cancellation:

You are more than welcome to cancel your order within 24 hours of placing the order if it has not been shipped yet. I unfortunately cannot cancel an order once it has been shipped.

