Have you reached the airport and found that your flight is delayed? Well, don’t blame the airlines for that. They just did not have a way to reach you. Airlines say that for majority of the passengers, they don’t have the contact numbers to inform them in case of any delays in flights.

This is because the travel portals refuse to share the contact details with airlines. The airlines have now approached the government to make Aadhaar-verified contact details compulsory for bookings of air tickets. This, the airlines say, will enable them to get in touch with ...