Update:

A 2K representative has responded to IGN's request for a comment.



Yeah Borderlands 3 deleted my save. Looks like I'll have to start over. I'm guessing this is cloud save related. PSA do NOT turn on cloud saves! — Destin Legarie (@DestinLegarie) September 15, 2019

Every IGN Borderlands Review 25 IMAGES

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"We understand just how frustrating this situation is for those who have been affected, so we’re working with our partners at Epic to monitor the situation and ensure the issue gets fully resolved," the representative said. "We’re listening closely to our community and players, and will continue to do all we can to ensure the best experience possible for everyone.”The 2K representative also stated that Epic had deployed a hotfix for the cloud save issue earlier Monday, referencing players to this support page if they experienced issues.Some Borderlands 3 players are reporting losing all their progress on PC as a result of corrupt save files.Many users seem to believe the issue lies in the cloud. Multiple players on Twitter have reported problems after activating cloud saves that then either wiped progress completely or reset to an earlier save point.One fan tweeted Gearbox and Epic Games asking, "I just lost 7 hours of work from Borderlands 3 because something went wrong with the cloud save that Epic has is [sic] there a way to revert it back so i don't lose all that time and all the gear i got?"However, others have reported losing progress even when saving locally. Twitch streamer Elixa also tweeted "Hey @EpicGames @Borderlands Logged on today I was asked if I wanted to save on cloud or a physical device and I chose physical device, I logged in and was not at the same level I was last night. Is there a solution to this? Many are impacted."Bugs and performance issues aren't unusual in the early days of a game's launch, but Borderlands has been experiencing a fair amount of them. Co-op players last week reported lag when their partner entered the menu to tweak their gear or skills.We've reached out to Gearbox Software for comment.Check out our Borderlands 3 review below, where we reveal just how much we love Gearbox's new shooter.In our Borderlands 3 review , which you can watch above, James Duggan did not report experiencing any issues with saves, but said "refined movement and shooting, a legion of enjoyably challenging enemies, and the single largest arsenal of mechanically distinct firearms I’ve ever seen in a video game easily make this the best in a great series of co-op shooters."

Alysia Judge is a writer and presenter. Chat to her on Twitter @alysiajudge.