"Today, two instances happened in our Charlotte franchise stores that are totally unacceptable and go against every value that we stand for. Two of our team members wrote inappropriate, racial remarks about our guests. We have zero tolerance for any action where a guest is disrespected, and we have taken immediate and decisive action. As of tonight, both team members involved have been terminated. Both stores will be closed until the franchisees and their respective teams complete further training on our standards and to ensure that nothing like this occurs again. Additionally, we are continuing our investigation to insure that any individuals involved in these situations have been terminated. This behavior does not in any way reflect our company’s commitment to creating an open and welcoming environment, and for that we sincerely apologize. Our senior management team is taking additional steps to reinforce and retrain all of our franchisee and store-level employees of our inclusivity policies and best practices."