Virgin Atlantic Airlines were the first to put Google Glass to the test to see how it could help improve customer service. Since Virgin Atlantic Airlines broadcasted their positive trial results, a few other airlines and airports have decided to give Google Glass a test run. One of the latest airports that is going to be giving Google Glass a test is the Edinburgh Airport in Scotland.

Edinburgh Airport is going to be testing Google Glass over the next few months to see how it can help with customer service. The airport plans on using the device to provide passengers with flight information, translations and to answer questions. So, they are going to be using Google Glass the same ways that Virgin Atlantic is using it.

While Edinburgh is using Google Glass for some very simple things that don’t invade passengers’ privacy; privacy campaigners have vocalized their concern for the implementation of Google Glass in the airport. According to Edinburgh News, the privacy campaigners bring up the Google Glass camera and microphone as possible intrusions on privacy.

Emma Carr, director of Big Brother Watch, said “the danger with Google Glass is that the camera is seeing what you see, all the time, while the microphone allows nearby conversations to be eavesdropped on.”.

Explorers have heard the camera and the microphone argument since the Explorer program started. While privacy concerned people have been fighting against Google Glass the past year or so, Google Glass has continued to grow in popularity, expand into different markets and be used by different companies. Privacy campaigners are raising their torches and pitchforks against this Google Glass trial, but the airport and its chairman are going to go through with the test.

The airport seems pretty excited to equip their welcome team / customer service staff with Google Glass. I hope the airport sees Google Glass as something useful and something worth using long-term. Considering Virgin Atlantic had such a great time with it, I’m sure Edinburgh Airport will have a great time with it as well.

So, what are your thoughts on this news? Do you think having Google Glass at the airport is a problem? Share your thoughts with us in the comments section down below and let us know!

Source: Edinburgh News