A mum with just £44 left in her bank contacted emergency services when her order was cancelled after she had paid.

Identified only as Clair she ordered pizzas to a value of £37 for her three children aged 15, 13 and five.

However, the oven at Domino’s in Plymouth broke down meaning that their order could not be fulfilled.

Clair was left with just £7 in her account (Picture: SWNS)

They said sorry but they were unable to refund the money the next day leaving Clair with just £7.


She said they ended up having ‘crisps and things’ for dinner and were hungry and upset when they went to bed.

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Clair said: ‘I phoned the police to ask if they could help, I was nearly crying. They said there was nothing they could do and I had to phone Domino’s.



‘The manager didn’t even offer for me to go to the other store. I said can I come and collect the money back from them and they said no they can’t do that. I had £7 left in my account.

‘I used the last of my money to pay for the order that they accepted, they left it an hour before phoning me up to tell me I couldn’t have the order because the oven had broke.

‘I explained I had no more money, I said so you going to leave my kids with no food to go hungry, that’s it then, they don’t get to eat tonight.’

She said it took five days for the bank to process the refund.

Clair added: ‘I really, really wish I wasn’t there to see the disappointment on my youngest son’s face, not to mention the fact that they were hungry and upset.

‘They took £37 and left us left us with nothing. When I said I would call the police to ask for them to help me she just replied okay then and that was it.’

A spokesperson for Domino’s said: ‘Our store oven broke, so we apologised and refunded the customer the following morning.’