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PayStay infringement review

The City of Melbourne is conducting a review of infringement notices issued relating to the PayStay system where confusion between the number zero and the letter O, and the number one and the letter I on number plates may have occurred.



We know that some drivers have accidentally entered the wrong registration number – putting a number instead of a letter or vice versa. This has led to some instances where people have paid for parking but it has not been recognised by the system because the registration details entered were incorrect.

We are reviewing decisions where an internal review was rejected relating to these registration errors between 1 July 2017 to 1 July 2018 and 1 November 2018 to 30 October 2019.



We estimate that up to 450 drivers are affected and we will contact them to arrange a full refund.

If you believe that you have been impacted by this issue, but are not contacted by one of our team in the next few weeks, please call us on 9658 9658 or complete an infringement review request.

Parking enforcement changes

The City of Melbourne has temporarily suspended parking restrictions and fees in green sign parking bays across the municipality during Stage 4 restrictions.

Officers will continue to enforce restrictions for red sign parking bays, including disability parking spaces, no stopping areas, tow-away clearways, loading zones and any other case where a vehicle creates a risk to public safety and access (whether green sign or red sign parking bay).

