The item did not work as intended

I have multiple problems with this item since I got it. It disconnects random. The chat can not hear my voice. I have to disconnect and reconnect to make it work. Bug mistake to buy it from refurbished. Over all when it works it works well. I say 4/10 time I use it I have some sort of problem. But it seems that disconnecting it and reconnecting it makes it works. It is not my devices I use my brothers head set and they never give me any problem.

Verified purchase: Yes | Condition: Refurbished