Frontier customers without TV for hours

Frontier Communications said Monday morning that all television set-top boxes in Connecticut were out of service and must be rebooted.

Customers cannot reboot the boxes themselves, a company tech support representative said. Frontier expects that the outage could last for 24 hours, he said at 8:30 a.m. There is no information on what caused the outage, the representative said, “but we’re working on it.’’

Some area Frontier customers were reporting by mid-afternoon that their service had been restored, and company representatives were attempting to help others who commented on the company’s Facebook page.

Frontier’s television customers need to have their boxes rebooted, a recorded message on the company’s technical support phone line says. “We are aware of the problem and we are working expeditiously to correct it,’’ the message states.

The outage was reported shortly after 8 a.m. Frontier customers in Westport and Trumbull were among those venting their frustration on the web site downdetector.com

A statement on the company’s Facebook page posted at 11 a.m. said “We are currently experiencing an issue impacting Frontier TV customers’ set top boxes in Connecticut. Please do not reset your set top box. We are working to resolve the issue as quickly as possible and apologize for the inconvenience.’’

That didn’t slow down the flood of complaints and angry responses.

Frontier provides phone, internet and video to more than 3 million U.S. customers, according to its web page.