Casey Klein, Ticketmaster Resale director, held a session that was closed to the media called “We appreciate your partnership: More brokers are listing with Ticketmaster than ever before.”

The audience heard that Ticketmaster has developed a professional reseller program and within the past year launched TradeDesk, a web-based inventory management system for scalpers. The company touts it as “The most powerful ticket sales tool. Ever.”

“If you want to get a good show and the ticket limit is six or eight … you’re not going to make a living on six or eight tickets,” he said.

“We don’t share reports, we don’t share names, we don’t share account information with the primary site. Period,” he said when asked whether he cares if scalpers use bots to buy their tickets.

CBC heard the same message from a different Ticketmaster employee during an online video conference demonstration of TradeDesk at an earlier stage of the undercover investigation back in March.

“We’ve spent millions of dollars on this tool. The last thing we’d want to do is get brokers caught up to where they can’t sell inventory with us,” he said when asked whether Ticketmaster will ban scalpers who thwart ticket-buying limits — a direct violation of the company’s terms of use.

“We’re not trying to build a better mousetrap.”