This mover showed up and after quoting us $1900-$2100 and telling us that they would pick us up on Sunday and deliver our things on Monday, told us they wouldn't be able to deliver our items to us the next day. Then they told us there was no way the quote was even close. We live in a 700 sq foot apt. One bedroom /den. The Russian crew were rude and they would taunt us, "now how much do you think it costs?" Im not even kidding. We spent an hour freaking out in the beginning because I'm a lawyer and my husband is a lawyer and we both had to work on Tuesday. Finally after an hour of this rude Russian man telling me he'd never deliver our things the next day the owners figured it out and promised they would make sure someone delivered our things but that they don't usually promise these things. You promised us our dates. Who moves without date commitments. Ugh! Anxiety is now through the roof and customer service experience is ruined within 30 mins of them arriving. Now that the owners promised our items would get there I let them proceed. One hour wasted. The movers were careless with our things. I kept asking them to please be careful as I watched them bump our boxes and items into walls. I watched our picture frame boxes fall on the floor twice in front of me. Staring at this and dumbfounded how a company with excellent reviews could ever treat us this way I asked again to please be careful. They tried to intimidate me and rolled their eyes and said they were being careful to dismiss my many requests as items bounced off the walls and corners. They spoke in Russian and laughed, making us just even more enraged they hey didn't care about our things or being careful. Looking down at the truck from my bedroom window I watched them bash our boxes and fling them into the truck. I was mortified. At this point what do you do when you have to be somewhere to start work and this is your only option. I cried. I cried a lot for feeling taken hostage and for being treated so poorly. For our items that we've worked so hard to acquire be disregarded. For being treated so rudely. The kicker? The final estimate was over $5k. I'm not kidding. I lost it again. My partner was irate we'd been taken by this company. After throwing a fit they knocked off $900. We were stuck. They would go no lower, they had our items, and we had to make sure they arrived the next day. I signed because what choice did I have. I was being charged twice the amount of what I was quoted in a 700 sq ft apt. Do not use this service. I will update my post after we receive our items to let you know what / if anything was broken and if they arrive like they say they will. Get a POD, hire movers in both places, don't use this company. I've never felt so disappointed in a service and so vulnerable with no options in my life. I am not a complainer. I leave many great reviews on Yelp. This experience was horrific and it's not even over yet. Btw they require cash or cashiers check upon delivery of your items so you can't even dispute this. You can guess why they do this..... to hold you hostage and prevent disputes where they won't get paid because they've jacked up their rates. This is a fing scam and it's intimidating to the one being moved when you're doing a time sensitive trip. They didn't even untape the open doors to our apt when they left. They could care less about anything.

Move size: 1 Bedroom Home Service cost: $4450