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A commuter whose train was delayed SIXTY-FOUR times in 2014 has got more than £1,000 off his 2015 season ticket as compensation.

Tom Burridge, 31, makes a point of claiming from Greater Anglia trains every time he’s delayed for more than 30 minutes on the hour-long journey from Colchester, Essex, where he lives, to central London.

The vouchers totalled £1,090, which he put towards the cost of his annual £5,800 season ticket. He travels from Liverpool Street and onto Victoria and back every day for work.

Delays to the services mean he has successfully claimed 64 refunds this year with the company’s Delay Repay scheme, where customers can apply for money back if they are delayed for more than half an hour.

The IT project manager said: “Any time I have a delay I make a point of making a claim.

“Season tickets are expensive so anything I can do to off-set it the better. It does make a difference. It’s worth doing.

“I’m probably an extreme example because I travel more than the average person.”

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Earlier this week Tom went into Colchester train station with all his vouchers to buy his season ticket.

He has to take a loan out with his company to pay for his ticket every year.

He said: “I knew it was going to take a few minutes so I made a point of going in when there wasn’t going to be a massive queue of people.

“I think there was a sharp intake of breath from the man when I handed over this wedge of vouchers.

“There are a lot of people who aren’t aware you can do this. This is money you’re entitled to."

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Tom has made other claims during the year, but they have been refused because Greater Anglia did not believe he had been delayed for as long as he claimed.

He saves his vouchers every year, but in the past has only racked up about £500.

He said: “This year was a bit of a bumper crop. I felt it had accumulated but I didn’t make a point of counting it.”

A Greater Anglia spokesperson said: “There have been a number of problems that have affected services on the Great Eastern Main Line over the past few months including infrastructure failures such as track, signalling, overhead power line faults and overrunning engineering works, and train faults and other factors such as trespass incidents and adverse weather.

"Under the terms of our Passenger’s Charter, passengers can claim compensation for any delay.

“We are working closely with Network Rail to do all we can to improve train service performance.

"Network Rail has announced investment of £170m to improve the Great Eastern route in 2015 and we are also investing over £30m in improving our train fleet and customer service as part of our current franchise through to October 2016."

A spokesman for Network Rail said: “Clearly, performance on the line from Colchester has not been good enough in recent months.

"We are investing heavily in the route to improve reliability and working closely with operators on day-to-day performance.

“The railway industry has a clear compensation package which is valid regardless of what or who causes the delays - and whether those delays are within our control or not.

“This passenger is doing the right thing in claiming for his disrupted journeys and we can only apologise that the service has not been as reliable as it should be.”