Quote EricMusco Quote: Originally Posted by I checked in with the CM team and it sounds like in general you will see both rarities and collections costs be a bit more expected in the Club Vertica pack!



-eric





Still, this does not address the question on why this was changed without informing your customers PRIOR to the purchase. As Andy put it earlier in another thread, Deception by Omission.



I feel like I bought a Big Mac from McDonalds, like I have been doing for some time, to find no meat and only lettuce. I ask the clerk about it and they tell me the are "trying something new". How would this sit with you Eric. Would it be cool? Or would you ask to speak to the manager or request a refund? My point is, I feel as if this had happened at a brick and mortar operation, I would be able to go in and speak with someone about the fact that i feel ripped off. Instead, it feels like Bioware is hiding behind my monitor refusing to FULLY address this issue.



Why were we not notified BEFORE our purchases? And the statements made thus far fall short of remedying the problem. "In general"? A "bit"? Like they were changed a "bit" in this one? Or were these changes a "lot" and the next ones will be a "bit" less, but not what we have come to expect over the last ~2 years? Please be forthright with the information and less vague.Still, this does not address the question on why this was changed without informing your customers PRIOR to the purchase. As Andy put it earlier in another thread, Deception by Omission.I feel like I bought a Big Mac from McDonalds, like I have been doing for some time, to find no meat and only lettuce. I ask the clerk about it and they tell me the are "trying something new". How would this sit with you Eric. Would it be cool? Or would you ask to speak to the manager or request a refund? My point is, I feel as if this had happened at a brick and mortar operation, I would be able to go in and speak with someone about the fact that i feel ripped off. Instead, it feels like Bioware is hiding behind my monitor refusing to FULLY address this issue.Why were we not notified BEFORE our purchases? And the statements made thus far fall short of remedying the problem.