Wellington's Uber drivers have received an unanticipated windfall after the city's bus network was overhauled.

Some Wellington commuters stuck waiting for buses were sent Uber rides, paid for by the regional council.

Greater Wellington Regional Council officers and contractors ordered the rides for disaffected and vulnerable passengers in the weeks after the bus system was overhauled.

Council spokesman Stephen Heath said council staff ordered 24 Uber rides in about three weeks after the July 15 changeover.

AP Vulnerable bus users were sent Uner rides.

"In some cases where there was obvious need – someone needed to get to the hospital or they were elderly or confused – those kind of rare situations, then we offered them an Uber ride.

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"It wasn't a big endeavour, it probably didn't cost us much money either, but it did help people out who really needed it."

MONIQUE FORD/STUFF Free Uber rides have been offered to bus passengers caught out by issues with a new bus system.

Council staff remained at bus stations around the city, mostly tasked with monitoring passenger loads on certain routes.

The service was improving, Heath said.

The region's new bus network frustrated passengers in six weeks since its launch, with punctuality rates as low as 60 per cent, inadequate driver staffing and overcrowded routes.

CAMERON BURNELL/STUFF. Wellington Uber driver Navneet Singh has made $400 more a week since a change in the bus network, which has frustrated commuters.

It's meant a windfall for Uber drivers, as some distrustful bus passengers turn to other services.

Uber driver Navneet Singh said he has earned around $400 more a week since the bus network overhaul.