A South Milwaukee Burger King employee was cited for disorderly conduct for her response to a customer asking for a refund after getting the wrong order twice.

According to a police report, a 50-year-old man entered Burger King, 240 N. Chicago Ave., on May 16 after getting the wrong sandwich twice and asked for a refund.

The man had initially gone through the drive-thru and received the wrong sandwich, according to a police report. He told Burger King staff and he was given another sandwich, however, after he drove off, he realized the second sandwich was also not made correctly.

The 50-year-old called the restaurant and told police a male employee laughed and hung up when he told him he would be coming back for a refund.

When the man arrived, he asked for a refund but was allegedly ignored.

The man chose to begin video recording the encounter on his phone. On the video, a female employee later identified as Shakayala Brown, 18, asked him to stop recording.

“Do not record us,” she said just before appearing to swipe her hand at the man’s hand and the video went dark. The 50-year-old told police she knocked his phone out of his hand.

A second video shows Brown yelling for the customer to stop recording again and for another employee to press a robbery button to call police to the location. Brown can then be seen apparently pushing the man out of the store while yelling for him to stop recording her.

The customer filming can be heard telling her to get her hands off him. When he ends up outside, police sirens can be heard in the background.

Brown told police she was processing the man’s refund when he started recording her. She said she asked him nicely to stop recording and said she pushed his phone away but didn’t physically push him.

Police reviewed the video footage as well, the report states. Brown was issued a citation for disorderly conduct.

The video showed the man did eventually get his refund.

"All this to get my refund back," he can be heard saying.

Contact Erik S. Hanley at (262) 875-9467 or erik.hanley@jrn.com. Follow him on Twitter at @ES_Hanley.