A CRM system is a business tool that allows you to manage all your customers, partners and prospects information all in one place. Digital Brain Media (DBM) is a secure cloud based CRM system that can help every part of your business get a 360 degree view of your customer. The other main functions of this software include recording various customer interactions (over email, phone calls, social media or other channels, depending on system capabilities), automating various workflow processes such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.