"We don't normally comment on pending litigation and as we have said, there were clear deficiencies in the customer service that we delivered to Mr. O'Rourke. Comcast had nothing to do with PricewaterhouseCoopers' decision to terminate Mr. O'Rourke. Once again, we apologize to Mr. O'Rourke for his service issues. We said we were determined to get to the bottom of exactly what happened with Mr. O'Rourke's service and we are doing that. As part of this investigation, we have listened to recorded calls between Mr. O'Rourke and our customer service representatives and his treatment of them and his language is totally unspeakable. Mr. O'Rourke's claims are without merit."