I think people have raised support tickets as well and since there is no response from the OP or any help from the tickets people are calling it a scam.Don't think such an established site will scam users.You can try messaging them on their facebook page here : https://www.facebook.com/bidybit/ Not sure if it will work out but give it a shot.

Bidybit stop trolling here.... I've seen that u were last active yesterday. Ur no response is forcing me to put up a scam against ur name. Give me my money back.