[R-DEV]AncientMan Retired - Project Manager



Join Date: May 2007 Posts: 5,054 Australia Australia Blog Entries: 19

PR Master Server Down Update 6 Feb 2015

Hey guys, unfortunately I won't be able to get it back up tonight (AU time), ran into some issues. Hoping it'll be tomorrow morning now. Sorry for the bad news.



Update 5 Feb 2015

We just had a management meeting a few hours ago to discuss all our options. We have a solid plan going forward.



Right now, I'm waiting on my account at a new provider to be verified and validated, and then the server to be provisioned for the new separate master server.



Once it's provisioned, the master server will be moved and activated, a process which should be very quick. But, due to waiting again on a 3rd party to handle verification and provisioning, I can't give you an ETA. I sure as hell hope it's soon though, I desperately want to get you all back playing PR this weekend...



Once the new master server is set up, I'll make a new news post with an explanation of what's going on, why things have happened like they have, what's our plan for the future, etc. Keep hanging in there



Update 3 Feb 2016

Hey guys, the master server will likely still continue to have issues until the weekend. I'm currently travelling for work, and can only do so much from my phone in a hotel room.



When I return home, the situation will get sorted so you can all get back to playing your favourite game, and we'll have a much clearer picture of everything to present to everyone. Hang in there



Update 2 Feb 2016

Hi guys,

First of all thanks for bearing with us and all your support. You've been great!

Unfortunately we're still dealing with DDoS attacks. Every time the Master Server is up-and-running again, it gets taken down. Same goes for the forums, so it seems.

What does this mean for future of PR? Not much. We already have plans to switch to a more robust infrastructure for the critical parts. However, we probably won't be able to get this running before the weekend. Until then it is just stop and go. We'll be back!



================================================== ================



Hi everyone, just a quick update here.



As many of you have found out, the PR Master Server was taken offline a few hours ago.



After discussion with the server provider, service can't be restored until their higher tier support team arrives business hours Monday-Friday.



I'm somewhat disappointed by this news, but I guess that's what happens when you go with a cheap server provider. Unfortunately, I'm not made of money, and I can only afford so much to keep you guys playing. I do what I can, but it's times like this when it's clear it's not enough



So the current ETA for service to be restored is Monday sometime, hopefully. Not exactly the news you guys are wanting to hear, I'm sure.



I'm definitely going to be investigating another provider after this incident, as I am quite disappointed in the level of service we're getting. But that isn't going to happen right now. So I guess in the meantime, you will all have to find something else to occupy your time. Perhaps



Also, to pre-empt some questions about donations., unfortunately it won't help in this case, so please save your money. Donations go directly to our web admin, [R-DEV]2Slick4U (who hasn't been around for the last year or so), to pay for the website hosting only. No one else has access to this money. The PR Master Server, and various other critical services, are provided by myself out of my own pocket.



I'm extremely sorry to everyone for this news, but not much can be done about it. We'll give you all an update when service is restored.



Thanks for your understanding. Hey guys, unfortunately I won't be able to get it back up tonight (AU time), ran into some issues. Hoping it'll be tomorrow morning now. Sorry for the bad news.We just had a management meeting a few hours ago to discuss all our options. We have a solid plan going forward.Right now, I'm waiting on my account at a new provider to be verified and validated, and then the server to be provisioned for the new separate master server.Once it's provisioned, the master server will be moved and activated, a process which should be very quick. But, due to waiting again on a 3rd party to handle verification and provisioning, I can't give you an ETA. I sure as hell hope it's soon though, I desperately want to get you all back playing PR this weekend...Once the new master server is set up, I'll make a new news post with an explanation of what's going on, why things have happened like they have, what's our plan for the future, etc. Keep hanging in thereHey guys, the master server will likely still continue to have issues until the weekend. I'm currently travelling for work, and can only do so much from my phone in a hotel room.When I return home, the situation will get sorted so you can all get back to playing your favourite game, and we'll have a much clearer picture of everything to present to everyone. Hang in thereHi guys,First of all thanks for bearing with us and all your support. You've been great!Unfortunately we're still dealing with DDoS attacks. Every time the Master Server is up-and-running again, it gets taken down. Same goes for the forums, so it seems.What does this mean for future of PR? Not much. We already have plans to switch to a more robust infrastructure for the critical parts. However, we probably won't be able to get this running before the weekend. Until then it is just stop and go. We'll be back!================================================== ================Hi everyone, just a quick update here.As many of you have found out, the PR Master Server was taken offline a few hours ago.After discussion with the server provider, service can't be restored until their higher tier support team arrives business hours Monday-Friday.I'm somewhat disappointed by this news, but I guess that's what happens when you go with a cheap server provider. Unfortunately, I'm not made of money, and I can only afford so much to keep you guys playing. I do what I can, but it's times like this when it's clear it's not enoughSo thesometime, hopefully. Not exactly the news you guys are wanting to hear, I'm sure.I'm definitely going to be investigating another provider after this incident, as I am quite disappointed in the level of service we're getting. But that isn't going to happen right now. So I guess in the meantime, you will all have to find something else to occupy your time. Perhaps Squad Also, to pre-empt some questions about donations., unfortunately it won't help in this case, so please save your money. Donations go directly to our web admin, [R-DEV]2Slick4U (who hasn't been around for the last year or so), to pay for the website hosting only. No one else has access to this money. The PR Master Server, and various other critical services, are provided by myself out of my own pocket.I'm extremely sorry to everyone for this news, but not much can be done about it. We'll give you all an update when service is restored.Thanks for your understanding.