Hyde - Kosso & Gray Warranty

For United States based customers, we will provide return shipping service if your RMA was issued within 90 days of your original order.

For customers outside of the United States, you will be responsible for returning the watch back to our facility; however, we will reimburse you up to $20.00 USD for the shipping if your RMA was issued within 90 days of your original order. A valid postage receipt should included in the RMA box or a scanned copy sent to support@jordwatches.com.

Each wood watch by JORD is warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twelve months.To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.If you purchased your watch within one year and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.