Services remain halted on digital currency exchange Celery, a week after the freeze was first announced.

On 4th May, the New York-based exchange posted an update to its website, stating that it was suspending withdrawals, deposits and existing orders. Yet the statement was short on details, and as of today, the exchange has not yet detailed its reasoning behind the stoppage.

When reached for comment, founder Ilya Subkhankulov said that he was in the process of drafting an update on the situation, though when asked about the timing he said that “an update today is unlikely”.

In the meantime, users have continued taking to social media to criticize the lack of clarity. Some users reported that when they were able to log in to the site, their balances showed no funds. At least one user claimed to have sent complaints to federal agencies like FinCEN and the Federal Trade Commission.

According to Subkhankulov, the reported issue is “an unintended side effect of the system-wide freeze”.

Celery was launched in 2014 by BTX Trader, a multi-exchange trading platform.

CoinDesk will continue monitoring this developing story.

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