Filter Criteria

Script Validation

(Introduction)

Hi, may I speak with (First Name)?

(Reason for call)

Mr./Ms. ______, this is _______ from the mortgage choice savings network. The reason for my call today is that you inquired about a free, no obligation mortgage quote.

(Qualifying Question)

Do you have a moment right now for a free mortgage assessment? (Must be “YES”)



Great, and does your current mortgage balance exceed $100,000? (Must be “YES”)

(I’m not interested) – Rebuttal

If you could lower your monthly payment, reduce your interest rate and pay-off your mortgage sooner…would you consider refinancing your loan? (contact name)? (Must be “YES”, If “NO” –> Reject)



1 – Name, address, phone #?

2 – Existing mortgage balance? (Must be $100k+)

3 – Monthly payment amount? … are you current?

4 – What is your interest rate? … and do you know the term?

5 – Who is your current lender?

6 – Verifiable income and employment?

7 – How would you rate your credit? (Excellent, Very Good, Good, Fair, Poor)

8 – Do you have a 2nd mortgage?

9 – Is their a co-applicant on the loan?

10 – When did you last refinance?

11 – Do you need additional cash-out?



If you can please provide your home or cell phone number as well, in case they can’t reach you on this one?



Congratulations! You pre-qualify for a no-risk mortgage assessment. Do you have 15 minutes right now to speak with a licensed lender? (Must be “YES”)



Answer YES – Okay (First Name), we have a loan officer available and I’d like to transfer you….keep in mind that they might cover some of the questions that I have already reviewed….but please be patient, they are wonderful and have assisted numerous applicants like yourself and are there to help benefit you….hold-on one moment please.



Answer NO – Okay, when is a good time for me to call back so you can have a 10 – 15 minute chat with a lender for a free assessment? _________ Okay I will call you then. Take care and have a great day!