D Deanna HELPFUL REVIEWER 2 ratings 2 reviews My massage therapist Carlos was AMAZING!!! But, the overall spa experience was lacking...the steam room wasnt working properly and the locker room was tiny...not what I would expect from a Disney hotel experience. Helpful

K Kate 1 ratings 1 reviews It was super relaxing and I really enjoyed the results. The entire staff was very kind and helpful Helpful

P Patty 1 ratings 1 reviews Excellent facial! Melissa was knowledgeable about the products, good techniques and really friendly! Helpful

D Dawn 39 ratings 4 reviews Not what we would of expected from Disney. It needs an update. Extremely small facility. Only 1 person can fit in the locker room at a time. I had to wait for another customer to be done in her locker so I could get into mine. Same for the men's locker room. My husband didn't want to bend over to get his pants on or he would of bumped butts with a stranger. The waiting area is used for the lounge which is a pathway for customers and staff. Not at all relaxing or private as you wait in your robe for services. Happy we tried the grand California but won't be returning until some updates have been made. Helpful

N Nicole 1 ratings 1 reviews Amazing staff. The fire and ice massage was fabulous. Helpful

K Kathy 12 ratings 2 reviews I am a spa therapist and have worked in many luxury hotel spas. The facial service with Ashley was great. However, the facilities was disappointing considering the size of the California Grand Hotel. The locker area is quite small - only 2-3 ladies can comfortably stand in the area. There isn't a separate vanity area to do make-up/hair. The waiting area for treatments is actually a "hallway" bench which can be uncomfortable if you're sitting right next to a male stranger in your robe. The sauna/steam were the only nice feature in the locker room. I appreciate having the 5 hour parking but honestly this spa experience can be completed in 2-3 hours since the facility doesn't have many amenities. I prefer spas where I can spend time before/after my service to just relax. Helpful

C Christina 4 ratings 1 reviews Amazing, relaxing experience.. Helpful