Ubers product team forgot about this use case, or just don’t care.

Picture this. You’ve just come off a very long flight, waited in long lines at immigration and customs, finally got your bag — picked up your new sim card with 5GB of data for $30. You’re looking forward to getting back to a nice hot shower in the hotel. You summon an Uber and wait.

.. And wait.

Damn it. It’s been 20 minutes and it still says 5 minutes away. The little car icon has been dancing all over the place and has given you no useful picture on how far away he is. Better call the driver and find out what’s going on.

“Welcome to Uber, please enter the number associated with your Uber account, starting with the country code. Then press pound to make your call.”

Don’t they already have my caller ID? *Frantically enters number*

“We’re unable to connect your call because you’re calling from a number that isn’t on your account, or your caller ID is blocked. If you are not calling from the phone number registered to your account, please call from that number or press help in the app.”

So they do have my caller ID! why did they ask me for it in the first place?!

Denied.

So clearly, the easiest thing to do in this scenario is go into the Uber app and update your number in their system right?

Because fuck you, that’s why.

Wrong!

The URL provided simply opens a support ticket.

And this is when the frustration kicks in.

It dawns on you that you’re never going to get to contact your driver, and you’re never getting that ride back to the hotel. At least, not this one.

Whats worse, the driver has probably tried contacting you and failed — or doesn’t want to spend the money dialling an international number.

You cancel the trip.

You wonder if the driver is as mad and frustrated as you are.

You’re charged a cancellation fee.

You walk to the other side of the airport, tail between legs, and find a regular taxi. The taxi smells bad. The driver doesn’t know your hotel.

But on the bright side, you bought a local data sim so thankfully you can show him google maps turn by turn directions.

You get there and the driver doesn’t have change for the big bills the ATM gave you.