A short tale of what great customer service and product quality should be about...



Received my TA Techne's on Monday, and like many played around with the filters for a bit, then settled with the 'fun' ones. Then like a fool, took them out with me (dangling inside my jacket from the cable clip, and not being used) only to find on my return that one filter and tip had come undone and been lost. D'oh! A good lesson to learn that you need to check they are screwed in tightly...



Now the best bit: I dropped Bob a line at Trinity, explaining what a fool i'd been and if I could buy just the fun filters. To my absolute surprise (and relief), Bob sent them to me freely and fast. Now that's customer service for ya!



As the owner of ER4's, R2A's, UE 900's, FAD IV's I was interested to see how the Techne's faired - not expecting them to be better, but neither expecting to be poor performers (based on the comments I'd so far read). For value I am truly impressed with these IEMs, the sound quality far exceeded my expectations. They are also the first IEM's I've liked with silicon tips (I typically swap over to Comply tips as soon as I get new in ears) that I want to keep using.



The build quality alone is incredible. Certainly on a par to my bomb-proof RHA 750's. These things look like they're going to last a long long time. And then there's the cable. This is the first time i've experienced a cable which basically has no microphonics - amazing!



So, a huge thanks to Bob for his good will, and I'll certainly be looking very closely at their other IEM's.

