Me: “Thank you for calling [Company]. This is [My Name] in the breast aesthetics department. How may I help you?”

Customer: “My left boob popped.”

Me: “Okay, so the implant failed?”

Customer: “Yes.”

Me: “Are your implants silicone gel or saline?”

Customer: “The water kind.”

Me: “So, we’ve had a saline deflation. I need to ask you some questions in regards to how it may have deflated.”

Customer: “Why, don’t you believe me?”

Me: “Of course I believe you, but as part of making our implants even better and evaluating where under the device’s warranty this falls, I need to know what may have led up to the implant’s leak.”

Customer: “Oh, so you think this is my fault?! You make a crappy implant and you have the nerve to blame me?”

Me: “Wait, wait. First, I didn’t make your implant, my company did. I’m here to help you get this fixed in the fastest way possible and that starts with finding out how the implant deflated.”

Customer: “So you want to know what I did to screw them up, is that right? I spend a fortune on these things to be walking around with a flat tire of a tit and you think it’s my fault?”

Me: “No, ma’am. I simply need to know how to cover this under your warranty, to see how much money we are going to give you to fix the problem. We give you a check for money to fix the problem if you’ll just answer my questions. What do you remember doing when you first noticed the deflation in your breast?”

Customer: “My boyfriend and I were playing sex hide-and-seek in the house and he thought it would be more fun if my boobs glowed. So, he used a needle tube to insert little red lights into them… what do you call those little glowing lights? It’s like three letters?”

Me: “…a diode?”

Customer: “Yes. He’s a trained professional… He uses them on animals at his job all the time.”

Me: “So, your boyfriend punched a hole in your chest and tried inserting a diode inside the implant?”

Customer: “Well, not in my chest. Just on the top side of my boob so it wouldn’t hurt. He numbed it first.”

Me: “…and this is the implant’s fault, how?”

Customer: “It started leaking and getting flat.”

Me: *laughing* “I’m sorry, can you repeat that? I’m recording this and no one is going to believe me!”

Customer: *click*