Sorry. But here are a few rules regarding customer support:



1) The customer is always right, if he reports a problem

2) The problem is always "known" to not come across as "surprised" by any issue.

3) They work on a solution, but no timeline or action is certain.

4) The customer can help by providing details. His/Her "story" is not ignored and "really important".

5) The link is the standard product feedback link that will basically be stored in a database.



What will not happen, ever:



1) "Oh, you are the first person to report this, we are clueless"

2) "Sorry we do not believe what you say is true, learn to use our products correctly"

3) "We don't know what the problem is, so nobody works on a solution, obviously"

4) "We really don't care if you like our products, you already paid for it, so we no longer care"

5) "Your complaint will not influence or quality assurance process anyway, it's all supply chained"