Shipping & Order Processing

Due to COVID-19, we have implemented mandatory regulations in order to keep our employees, and customers, healthy and safe.

Unfortunately, these new restrictions and high demand are resulting in delays to our typical fast shipping schedule. Our warehouse team is working with minimal staff to diligently get these orders out. Orders make take up to a week to process prior to shipping.

We do apologize for any inconvenience this delay may cause and promise we are working as fast as we can to get you order shipped. Thank you for your understanding and we appreciate your patience.

NEED TO CHANGE YOUR SHIPPING ADDRESS OR ASSEMBLY OPTION?

We try to get orders processed and shipped out quickly after they are placed. Because of this, all order and address changes must be requested within 1-2 business days after your order is placed. We are not liable for incorrect shipping addresses. We'll do our best to update your order, however, this may not be possible depending on the amount of time after the order has been placed. If you need to ship your order at a later date, these arrangements must be made before ordering.

Visit us at our FAQ page and drop us a quick email or call us during regular business hours. The sooner the better, thanks!

SHIPPING DETAILS

Accessories (Free Shipping $50+)

METHOD EXPECTED ARRIVALS Standard Ground 5-10 business days UPS 2-Day Select 2 business days + 1 day for processing UPS 3-Day Select 3 business days + 1 day for processing

Bikes

METHOD EXPECTED ARRIVALS Ship To Door 5-10 business days Partner Assembly 5-10 business days Ready to Ride 10-14 business days

Return Policy

At PUBLIC, we offer a “Love at First Ride” Guarantee. If you’re not 100% satisfied with any item, simply return it to us within 14 days of delivery for an exchange or refund (less shipping and assembly costs). If your bike or gear is returned in new condition without scratches or marks on the frame, we will provide a full refund. If we cannot resell your bike or gear at full retail value, we will provide partial refund based on the market value of the returned bike or gear.

Online returns and exchanges couldn't be easier - submit your online Return Form HERE and a PUBLIC team member will be in contact via email within 1-2 business days.

For more information please visit our FAQ page.