Google’s new Pixel 2 XL has been beset by a host of problems since release, ranging from possible issues of screen burn in to a weird clicking noise to failing a quality control test to shipping with empty packaging for a non-existent pair of wired Pixel Buds.

But even so, it’s a little surprising to hear that some Google Pixel 2 XL owners are reporting that their new phones have shown up missing an operating system, via AndroidPolice.

As seen in the image above, the afflicted phones report being unable to find a valid operating system. Visiting the provided link doesn’t really help, either, as it doesn’t list this error message as an issue.

If you’ve got a phone that came without Android, your best bet is to send it back to Google and hope that your replacement actually comes with an operating system.

Update November 3rd, 10:50am: Google has said the the problem has been fixed.