gnix72



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Mt. Gox - Oct 15...demand official update October 07, 2013, 03:56:00 PM #1 Last official update has been over 2 months. I think we as a community should demand that Mt. Gox give us an update by 15 October or pull out of their exchange.



I've been patient, I can tolerate bumps in the road that are inevitable when you are breaking new ground. What I can't tolerate is misinformation and a lack of communication. That's all I want...honesty, transparency, and responsiveness. I don't care how ugly the truth is, as customers it is our right to demand it of the people we do business with. If you ordered a product from Amazon would you tolerate a shipping status of: "Whenever I feel like it?" If you paid for cable service and they never came to install it, would you be satisfied? Gox is a business, providing a service to customers (us) like any other business on the planet. If they are having problems, they must communicate them to us or lose our business. As negative as you may be about BFL, at least they communicate and we can check our place in the queue with BFL_Jody. In fact, communication is ESPECIALLY important when then are problems to restore confidence.



My list of grievances:

#1 We have been MISINFORMED with respect to the status of withdrawals. They say a few weeks when it's a few months or more. Just tell me the average withdrawal time of the last 20 transfers to USD, EUR, whatever and post that and keep it updated constantly/daily. Or, tell me my queue position and give us a graph of the queue processing history. I don't care if it's 3 days, 3 weeks, or 3 months, but I need to KNOW that it's 3 months so I can properly plan and run my business cash flow. I can't manage cash flow when I don't know how long it takes to flow...



#2 There is no COMMUNICATION. Hurdles I get, zero communication I do not. If Midas and litecoin are taking longer because you can't afford it because the U.S. Government seized your money, then please just tell us and give us your best estimate. If transfers aren't possible because banks won't do business with you, then just tell us what your prospects are, key milestones towards restoring that service, and keep us up to date.



We need the 411. When we are led to speculate on what your reasons could be, we inevitably imagine the worst. Accurate communication = trust. Lack of communication = distrust. Distrust leads to panic...panic is bad for bitcoin. We all love bitcoin. Don't do something that's bad for bitcoin, so please provide us with accurate communication.



That's all I ask. I love Mt. Gox, I want them to succeed, I want them to provide good service to all of us so that bitcoin grows and we have a competitive stable bitcoin marketplace, but how long are we going to abide their ostrich communication strategy before we hold them accountable? For me, the answer is 15 October. If I don't see a press release before then, I'm pulling out.

