Teacher was given 20 minutes to pack and must remain in hotel room for two weeks

“Laura” (not her real name) and her partner were relaxing in their flat in Shenzhen, China, when the phone rang. She was told by the Chinese authorities that they had been exposed to the coronavirus at close proximity and that officials were on their way.

“It was terrifying. Five people in hazmats turned up at our apartment, they looked like ghostbusters,” she said. “They took swabs from our nose and throat and said they’d return in the morning so we should start packing.”

In the end, they came sooner. Late on Sunday night, a team of masked officers who described themselves as police arrived at their door. They announced that the couple were being forcibly quarantined and warned that if they resisted, the police would use force.

It transpired that Laura, 30, an international schoolteacher, and her partner, had been onboard the same ferry as a man who later tested positive for coronavirus, while traveling from Hong Kong to Shenzhen two days earlier.

The couple were told they would have to stay in state-organised isolation for two weeks from the date of the ferry journey, and are now counting down the days until they can leave on 13 March.

Laura and her partner were told they couldn’t self-isolate because they had been in close contact with a confirmed case. They have read, however, in Chinese state media that other passengers on the ferry have been allowed to quarantine themselves at home.

“We don’t know how they determined that we were that close to the guy who was infected, it’s a mystery,” Laura said.

The couple were allowed 20 minutes to pack their belongings and feed their two cats before being put in the back of an ambulance and taken to a hotel across the road, which was being used by the Chinese authorities.

“Everyone around us was in hazmat suits and staying really far away,” she said. “When we got to the hotel, I saw that my partner and I had different room numbers allocated. I was in hysterics. Eventually they just agreed it was easier to let us stay together.”

Laura contacted the British consulate but found them “disinterested” and “non-responsive”.

“I rang the crisis centre in London and the line cut off, and no one called me back. I was in tears, so it was concerning that they didn’t call me again,” she said.

Inside the hotel they found their bedroom to be dirty, with hair and broken glass strewn on the floor. They have been told they must remain a metre apart, despite being in the same room, and wear masks at all times.

Facebook Twitter Pinterest Rubbish piles up in the corridor outside the hotel room. Photograph: Laura

The couple are woken at 7am each day to be tested for coronavirus symptoms, given masks, and even asked about their bowel movements. Later their temperatures are checked again. “The tests are painful,” she said. “The swab up your nose feels like it’s prodding your brain.”

Quick guide What are coronavirus symptoms and should I go to a doctor? Show Hide What is Covid-19? Covid-19 is caused by a member of the coronavirus family that has never been encountered before. Like other coronaviruses, it has come from animals. The World Health Organization (WHO) has declared it a pandemic. What are the symptoms this coronavirus causes? According to the WHO, the most common symptoms of Covid-19 are fever, tiredness and a dry cough. Some patients may also have a runny nose, sore throat, nasal congestion and aches and pains or diarrhoea. Some people report losing their sense of taste and/or smell. About 80% of people who get Covid-19 experience a mild case – about as serious as a regular cold – and recover without needing any special treatment. About one in six people, the WHO says, become seriously ill. The elderly and people with underlying medical problems like high blood pressure, heart problems or diabetes, or chronic respiratory conditions, are at a greater risk of serious illness from Covid-19. In the UK, the National health Service (NHS) has identified the specific symptoms to look for as experiencing either: a high temperature - you feel hot to touch on your chest or back

a new continuous cough - this means you’ve started coughing repeatedly As this is viral pneumonia, antibiotics are of no use. The antiviral drugs we have against flu will not work, and there is currently no vaccine. Recovery depends on the strength of the immune system. Should I go to the doctor if I have a cough? Medical advice varies around the world - with many countries imposing travel bans and lockdowns to try and prevent the spread of the virus. In many place people are being told to stay at home rather than visit a doctor of hospital in person. Check with your local authorities. In the UK, NHS advice is that anyone with symptoms should stay at home for at least 7 days. If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.

Despite this, Laura and her partner say they are grateful to be together as they face another nine days in the hotel. “I can’t even imagine what this experience would be like if we were separated,” Laura said.

Facebook Twitter Pinterest The view from Frances’s isolation room. Photograph: Frances

Britons “Frances”, 25, and her fiancé “James” (not their real names) haven’t been so lucky and have been isolated in different rooms. They were onboard the same ferry as Laura and were also deemed to have been in close proximity to the infected individual.

Frances and James were tested at their home on Sunday night but were not told they would have to leave.

“Later that night, at about 11pm, we got a call saying, we’re going now. There was an ambulance outside our place. We got in and a police car followed the ambulance with its sirens on. We didn’t know what was happening,” she said.

Despite the couple’s protests, they were put in hotel rooms two doors apart, after authorities insisted they could get infected more quickly, or from one another, if they were quarantined together.

Like Laura, Frances found her room “filthy”. The hotel wouldn’t put the air conditioner on because of unstable electricity and she waited 12 hours for a fan and a towel to have a shower. Two days later, they brought soap and sanitiser.

Both couples say communication with the British authorities has improved in the last two days and they are now in regular contact with the British consulate in Beijing, which is liaising with the Chinese authorities.

Frances is struggling to cope without her partner and said it has been awful to be in quarantine alone. “I can’t believe we can’t be together,” she said.

“We’d be absolutely fine if we had to self-isolate. Why some people can and we can’t, boggles me,” Frances added.