Transcript:

Voice on phone: Acme Health Insurance. How can I help you? Rat: Yeah. I have a question about a doctor's bill. Voice on phone: I'll connect you to an account supervisor. Acme health Insurance accounts. Rat: Yeah. I have a question about a bill. Voice on phone: I'll connect you to billing. Acme Health Insurance. Rat: I have a question about a Bill. Voice on phone: This is the main switchboard. Rat: This isn't billing? Voice on phone: No. I'll connect you. Acme Health Insurance Accounts. Rats: Accounts? I need billing. Voice on phone: I'll connect you. Acme Health Insurance. Rat: Is this billing? Voice on phone: Sir. This is the main switchboard again. Rat: I need billing. Voice on phone: Please hold. Sir. I'll connect you. Acme Health Insurance. Billing. Rat: Billing? Yes! I- Voice on phone: Due to heavy call volume, the wait time is approximately.... 9 hours. Rat: Auuugghhhhh. Having health care is bad for you health.