Best answer: think about this. they repaired my phone. they have it in UPS warehouse in germany ready to be shipped, for over one month now!!!! how hard can it be to ship one phone?!?! why is it not mooving?! i'we used countless hours with them as well. Now one week has passed again and the manager of arvato phone repairs promised me to handle this personally and contact me every day about the progress. But even the manager is lying to me because i have not received any information about the phone and its still in the same place without anything happening. they wont even lift a finger for helping me if i dont call them and whine. and even that does not help. And they claim that the phone is repaired so i cant get the money back and that they have not lost it so i cant get my money back for that either. But they just can't ship it to me. HOW HARD IS IT TO SHIP A PHONE? im really tired of this and its not that is cost me they price of the phone and repair but theese countless hours i have to put in this without anything happening.



I have contacted the consumer protection finland. So if there are ohers from finalnd with theese problems leave your email to me and ill link you to their lawyer.



can someone from oneplus please contact me on his ?



Kind regards

a fairly annoyed cusomer

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