Help Desk Analyst

Biotronic NeuroNetwork - Ann Arbor, MI

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Biotronic is one of the oldest, largest, and most respected providers of neurophysiological intraoperative monitoring services in the country. We work with more than 400 hospitals and over 850 physicians throughout the United States, and have over 175 neural monitoring technologists located around the country.

We are currently seeking help desk analysts in our Ann Arbor, MI Headquarters.

Duties:

Help Desk

Provides basic help desk support for problems and service requests related to hardware, software and network connectivity.

Facilitates closure to problem ticket / service requests while meeting or exceeding defined service level expectations.

Conducts timely 1st level problem determination for incidents and accurately documenting the issues using the appropriate tools.

Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.

Coordinate the resolution of problems and issues with hospitals and internal staff

System Administration

Provide support for staff laptops including installation, and maintenance; maintaining inventory records; and managing warranty repair process.

Research and evaluate the usefulness of new hardware and software products.

Assist with planning and execution of upgrades and software implementations

Work with 2nd and 3rd level administrators to gain experience with products like Active Directory, VMWare ESXi, Microsoft System Center Suite, Exchange and many other enterprise products.

Qualifications:

High school diploma or general education degree (GED).

A+ certification preferred.

Technical aptitude with strong PC literacy skills required; including proficiency with Windows Operating System and Microsoft Office and basic knowledge of LAN/WAN environments.

Experience with using diagnostic tools for troubleshooting hardware/software related problems

Must be independent, self-motivated individual capable of managing multiple complex tasks and quickly adapt to changing priorities.

Attention to detail with excellent follow-up and follow through skills.

Must be able to provide clear, concise, information through written and verbal communications.

Benefits: Biotronic provides competitive compensation and benefits, including medical, dental, vision, and life insurances, vacation, holiday, personal time, paid travel, and a 401k match.

We are proud to be an Equal Opportunity Employer.