Had a Kona Jake frame break last year. Spent a year with the LBS trying to get someone to do something... sent out a few tweets about it late last year and got an immediate apology from Kona stating they would fix the problem and send a frame over as per warranty (free frame for first break, delivery at my expense).



However they have since gone completely silent again.



So after more than a year waiting for them I lost patience, gave up and put down a deposit on a Kinesis CX frame. I wont buy Kona anymore. I certainly dont recommend them to others now either.