2017-12-07, 8:39 AM

My question relates to security patches for an unlocked Moto E4 Plus that I recently purchased in the U.S. from Best Buy. The Best Buy website identifies the phone as follows:

Moto E4 Plus 4G LTE with 32GB Memory Cell Phone (Unlocked) - Iron Gray (Model: 01207NARTL)

I'm using my unlocked phone in the U.S. on the AT&T network. When purchased, my phone was only at the June 1, 2017 patch level, and I have been unable to update my phone with any newer security patches since purchasing it. Other than being unable to update with newer security patches, my phone seems to be working properly, and I have strong internet access via LTE and WiFi.

With regard to the Moto E4 Plus, the relevant support page states:

"Android security: includes the updates of Android security patches until 1 October 2017. "

See https://mobilesupport.lenovo.com/us/en/Solution/MS124093

The above linked support page also states:

"If you have not received a notification message for this update, follow the steps below to manually update your phone:"

To repeat, my phone is only at the June 1, 2017 patch level. But when I attempt to update my phone following the instructions on the above linked support page, I'm told:

"Your device is up-to-date."

QUESTION: Why can't my phone update to the October 2017 (or newer) patch level?

Regards,

GizmoChicken

P.S. For what it's worth, although I don't really care if my phone ever gets Oreo, I do care about security patches, especially given the major security vulnerabilities, including BlueBorne, that have been announced recently.