Superior CX is the need of the hour!

In the highly competitive telecom industry, customer service and customer experience are critical factors in building and maintaining a competitive advantage. Telecom giants are adding more services to their business portfolios, due to M&A. And it is becoming more complex to reduce costs, deliver superior customer experience and simplify the complexity of M&A.

Challenges

Multiple legacy systems leading to multiple front-end systems.

Keeping tab of customer orders, multi-channel communications, analytics, etc. is becoming tedious.

Disputes arising out of manual errors and also there is a significant waste of time and money in collecting information from different systems.

Digital customer engagement platform that delivers superior customer experience

With our award winning UniServe™ NXT platform federate data from multiple business support systems into one unified platform in the shortest time.

Platform advantage

View customers with alerts and notifications, analytics, monthly bill, Billing/invoice consolidation, and payments are available to all stakeholders at the click of a button.

Improve customer centricity, operational efficiency, and reduced turnaround time.

Cut down on IT by almost 50 percent.

Lay a strong foundation for billing consolidation without business disruption

Introduce more services and support business objectives.

Enhanced customer experience = customer retention

UniServe™ NXT, a tried, tested, and trusted platform used by Fortune 500 companies in 45 plus countries across 4 continents that offers a 360 degree view of customer interactions and communications, consistent customer experience, and much more.

Take your customer experience to the next level today.