Computer was running well for a little over a year. Then the hard drive crashed. No support from SJ Computers LLC (they just replied that the product key is good for any computer or new hard drive, but did not address the issue of non-existent recovery media (that would be located on the hard drive that crashed, and not available from either SJ Computers LLC or HP, and don't expect to get it from Microsoft either). The description also listed a DVDWrite drive, but the one included was a player only, so deceptive (or mistaken) product description.

At this point I am planning on replacing the hard drive with a spare, installing Linux on it, and using as either a media server or router. Worthless as a Windows machine unless you purchase a new OS from Microsoft. Good thing I'm diligent with backups.



Also another thing worth noting for anyone considering refurbished computers. The components are used and old, even if are returned to "factory new condition." The failed hard drive in mine was manufactured in 2011, so already 5 years old when purchased. If you run regular backups, and don't mind (and know how to) repairing, then they can be a decent deal.



UPDATE: I received a message from SJ Computers LLC with instructions for downloading and creating Windows 10 installation media. Don't know if it will work yet, as the computer product key is for Windows 7, but they did make an effort to help, which is more than some companies do, so giving them 1 star back.