[Recovery] Recovery From North American/European Data Center Several Worlds Technical Difficulties (Aug. 25)

At the following time we were experiencing a technical difficulty with the North American/European data center in which players could not log in to the Cactuar/Faerie/Sargatanas/Diabolos Worlds on FINAL FANTASY XIV: A Realm Reborn.



Additionally, we were also experiencing technical difficulties with several North American/European Data Center Worlds wherein players were disconnected from certain instances and unable to log back in.



The issue has now been addressed, but because there was a malfunction of the database server equipment, there is a possibility that some characters which were affected may experience a short data rollback of about one minute. We apologize, and ask for your understanding.



[Date & Time]

From Aug. 25, 2014 7:49 p.m. to Aug. 26, 2014 1:30 a.m. (PDT)



[Details]

- Unable to log in to certain Worlds.

- Disconnected from certain instances, and unable to log back in.

- Unable to log back in after being disconnected from certain instances.



[Cause]

- Server equipment issue



[Affected Worlds]

- Cactuar

- Faerie

- Sargatanas

- Diabolos

- Certain instances occurring in North American/European Data Centers Worlds