The Fox News personality says customer service is "lousy" in the industry

John Stossel Reveals He Has Lung Cancer, Says 'Hospitals Are Lousy at Customer Service'

Fox Business Network’s John Stossel has revealed he is suffering from lung cancer.

Stossel, 69, opened up about his battle in an op-ed for Foxnews.com, using the platform to both praise his care while also complaining “hospitals are lousy at customer service.”

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“My doctors tell me my growth was caught early and I’ll be fine. Soon I will barely notice that a fifth of my lung is gone. I believe them. After all, I’m at New York-Presbyterian Hospital,” Stossel writes. “I get excellent medical care here.”

He goes on to detail the ways he is dissatisfied with the customer service, which he says “stinks.”

“Doctors keep me waiting for hours, and no one bothers to call or email to say, ‘I’m running late,’ ” writes he writes. “Few doctors give out their email address. Patients can’t communicate using modern technology.”

Stossel, who is known for his Libertarian views, argues that medical care would run more efficiently if it were privatized, saying that would incentivize care focused on patients more.

“Some of my nurses were great – concerned about my comfort and stress – but other hospital workers were indifferent. When the customer doesn’t pay, customer service rarely matters,” he writes.