As a HughesNet customer I have experienced my 20gb of data being burned through in a short time. We are a family of 3, no teenagers and previously shared a 10gb plan and never ran out of data.

After contacting customer service at HughesNet, we have learned they will not share information to show how or when you used this data. Just that it’s gone.

They do however tell you about “phantom” devices eating your data etc... and basically either put the work on you to find a device they cannot tell you about and wash their hands.

It’s time we customers join together and demand HughesNet to provide us with actual customer service and the information that they themselves have but chose to hide

hughesnet, your customers demand you to provide all of us with truthful, factual information on the data you say we are using, and prove what you are saying is being used.

In addition, we demand to know if you are purposefully slowing certain types of data that may or will not show up on speed tests. Such as steaming data, video.

Your Customers!!!