This otherwise amusing story has some serious lessons:

John: Yes, I’m calling to find out why request number 48931258 to transfer somedomain.com was rejected.

ISP: Oh, it was rejected because the request wasn’t submitted on company letterhead.

John: Oh… sure… but… uh, just so we’re on the same page, can you define exactly what you mean by ‘company letterhead?’

ISP: Well, you know, it has the company’s logo, maybe a phone number and web site address… that sort of thing. I mean, your fax looks like it could’ve been typed by anyone!

John: So you know what my company letterhead looks like?

ISP: Ye… no. Not specifically. But, like, we’d know it if we saw it.

John: And what if we don’t have letterhead? What if we’re a startup? What if we’re redesigning our logo?

ISP: Well, you’d have to speak to customer–

John (clicking and typing): I could probably just pick out a semi-professional-looking MS Word template and paste my request in that and resubmit it, right?

ISP: Look, our policy–

John: Oh, it’s ok, I just sent the request back in on letterhead.