Jofra Archer said he was subject to racial abuse during England’s final day defeat against New Zealand in Mount Maunganui.

After the match Archer, 24, wrote on Twitter: “A bit disturbing hearing racial insults today whilst battling to help save my team, the crowd was been amazing this week except for that one guy, @TheBarmyArmy was good as usual also.”

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The alleged incident took place as Archer walked back to the pavilion after being dismissed for 30 during England’s failed attempt to save the Test. Joe Root’s side eventually subsided to an innings and 65-run loss that puts the tourists 1-0 down in the two-Test series.

In a previous tweet, subsequently deleted, Archer further outlined the nature of the abuse, posting: “Can the guy that was yelling bbc and bc from the scoreboard area today come forward and tell me what those words mean please? Because I don’t...”

The Guardian understands that the England team and management were caught unawares by Archer’s tweets and that it had not been raised immediately post-match.

In a statement the ECB said: “The England and Wales Cricket Board (ECB) supported by New Zealand Cricket (NZC) are conducting an investigation into racial abuse aimed towards England cricketer Jofra Archer during day five of the first Test match in Mount Maunganui. The incident took place after Archer was dismissed and was walking off the field to the pavilion.

“Through the scrutiny of CCTV footage at the Bay Oval, authorities are trying to identify the individual or individuals responsible for the remarks. The investigation is ongoing.

“NZC and ECB ensure that clear guidelines are in place at every venue so that watching a cricket match is safe and enjoyable for everyone.

“Whilst this is a relatively isolated incident there is absolutely no place for anti-social or racist behaviour within the game and it is vitally important that all spectators feel able to come forward to report such behaviour and feel safe in doing so.”

A statement from New Zealand Cricket read: “New Zealand Cricket will be contacting, and apologising to English fast bowler Jofra Archer, who was racially abused by a spectator as he left the field at the conclusion of the first Test at Bay Oval, Mt Maunganui. Although security providers at the venue were unable to locate the perpetrator, NZC will be examining CCTV footage and making further inquiries tomorrow in an endeavour to identify the man responsible.

“NZC has zero tolerance towards abusive or offensive language at any of its venues and will refer any developments in the case to police. It will contact Mr Archer tomorrow to apologise for the unacceptable experience, and to promise increased vigilance in the matter when the teams next meet in Hamilton.”

The Black Caps also tweeted in support of Archer with the team account posting a tweet that read: “We are shocked and disappointed to hear of the verbal abuse @JofraArcher received after the Test today. @englandcricket might be our rivals but they’re also our friends and racist abuse is never okay!”