There are no long term contracts with any of our services. Because of the cost of setting up and disconnecting servers at the data centre, we require 30 days advance notice to cancel an active dedicated server. For full details please refer to our SLA.

We do not charge for technical support covered under our Service Level Agreement. Should you need to contact us, you can reach our support team via live chat or support ticket 24 hours a day, 7 days a week.

Only if absolutely necessary. We understand some customers need total control over their server, so at your request, we can add an instruction to your account requiring our technicians to acquire permission first.

Dedicated servers are exempt from our money back guarantee because of the cost of setting up and disconnecting servers. Refunds will only be provided where we are legally required to do so (e.g. in accordance with your statutory rights).

If you choose a server with a control panel such as cPanel or Plesk then little knowledge is required as in many scenarios you can manage you server solely through the control panel which provide simple web based interface and of course our team are always on hand to support in setting up and configuring your server after you have placed your order if you do not have the server experience to be able to do this yourself.



If you choose not to have a control panel then some knowledge of server administration is recommended.

All servers come with full root SSH / RDP access. You have full control over your server.