Ever since she was furloughed from her job at a go-kart track in Las Vegas, Cyara Neel has been working harder than ever.

The mother of three turns on her computer every morning from her king-size memory foam bed, after some coffee, and begins answering the more than 200 comments per hour she receives on the Facebook group she created to help fellow residents of Nevada who are trying to apply for unemployment benefits.

The idea for the group came after Ms. Neel struggled with her state’s convoluted unemployment website. After filling out her application, an alert popped up that seemed to block it from being processed, and the website did not offer a clear answer to how she could resolve the problem.

Her group, “Unemployment Nevada Information and Help” gained nearly 7,000 members in a week, and Ms. Neel has had to recruit nine additional moderators to help with the workload. “It’s been amazing the outpouring of people helping each other through these tough times,” she said.