Customer Support E-Mail: ANY problem you have please write to us at: customer.service@creationent.com and we'll look into it and get right back to you. Thanks!



Regarding the issue of alcoholic beverages at the convention: we do not allow alcohol to be present in our function rooms including the main theatre. This includes daily panel events and any night events. We kindly ask, for the evening event(s), you do not bring bags unless necessary. Water stations will be available in the room and, for those that have special medical needs, you can discreetly discuss those with security before entering and we will do bag checks. We regret that we've had to take this measure, but we must protect our audience and celebrities and we’ve been advised that this is a necessity. We retain the right not to allow entrance into any of the events to anyone who shows up appearing intoxicated.



ADA rules on service animals: This event welcomes service animals as per the ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.



For those attending our conventions and making travel plans: please know that the majority of guests that appear on stage do so usually in the later part of the day (although that is sometimes different for actors working on a current series). Sometimes autographing runs into the evening or later when guests appear late in the day. Because we have to wait for guests to give us their flight information we cannot tell you in advance when these autograph sessions will occur until the convention schedule is posted at this website a few days before the event. For those out-of-towners that want to guarantee autographs of stars appearing on Sunday we do suggest staying over or planning a later leaving time.



PLEASE BE CAREFUL! We do suggest buying tickets only from the original source: through this website. Because all tickets are scanned for use at the convention we can ONLY allow the first person in using each singular ticket. Autograph and photo op tickets are also scanned for one time use. WE’VE NOTICED A PICKUP IN BOGUS TICKETS and well-meaning fans being ripped off by those that have just resold copied tickets.



Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees please keep flash photography to a minimum and familiarize yourself on how to get the best pictures in different lighting situations. Generally flash is not the best way to take photos at the convention. We will attempt to have a more detailed note page of getting the best pictures at conventions available soon.

ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as can a personal conflict. Our events will take place whether a specific guest cancels or not (we always try to book replacements) and therefore we cannot issue admission ticket or ticket package refunds if a particular guest does not fulfill their appearance contract. Of course we will always refund separately purchased photo ops and autograph tickets for a guest if they cancel.



PHOTO TAKING POLICY AT THIS CONVENTION We know that taking photos makes the convention even more fun and we thought it would be a good idea to share our photo taking policies for you before you arrive at the convention so you can prepare. In the auditorium, photo taking is encouraged, but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to fire marshal regulations everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during the photo ops. Only those people who have autograph tickets may come up to get autographs. At the Gold Exclusive Parties: photo taking is encouraged when the guests arrive (but only from your seats). After a sufficient time for all to get their photos we ask that your cameras be placed down so the celebrities can enjoy their time at the two food functions. Thank you for understanding the need to have these few rules so everyone is safe and has fun.



The vast majority of our guest celebrities take questions from the audience during their on-stage time. Therefore it is incumbent upon those that ask questions to make them ones that allow our mutual shared time with the celebrities to be enjoyable, interesting and entertaining for all (including the guest). Asking for hugs, telling stars we love them (we all do, that's why we're here), giving gifts, getting into long personal stories, or worse, is not acceptable for this format and, in fact, is quite self-centered when you are in essence "representing" all of fandom to a celebrity. Join us in trying to make this convention the best entertainment for everyone!



In the event of convention cancellations or date changes Creation Entertainment is not responsible for patrons' costs involving travel or hotel accommodations or any other non-convention ticket expenses.



Advance ticket sales are generally turned off early to midweek of the week of the events. Tickets, if they are not sold out, are sold at the convention of course.



We are not responsible for orders that are rejected during processing that may be due to customer errors (usually caused because the customer does not complete the entire ordering process to the very end), credit card failures (usually caused when there is not enough funds in an account or the credit card company rejects the charge for any number of reasons including out-of-state ordering or unfamiliar ordering to the customers’ general pattern), or system errors during transmission of the order.



Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates.



NOTE: ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. ABSOLUTELY NO AUDIO OR VIDEOTAPING ALLOWED AT ANY CONVENTION. Still photography is for personal use only - public dissemination and commercial use strictly prohibited.



By attending Creation events you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.



All ticket prices are subject to change, please order as early as possible.



In the unlikely event of a cancellation of the convention, or a date change, Creation Entertainment is not responsible for refunding airfare or any other costs other than the payments made directly to Creation Entertainment for ticketing. Also in the unlikely event, due to weather, transit issues or last-minute illness or other reason given by celebrity, an advertised guest does not make their appearance at the convention, Creation Entertainment is not responsible for any refunds other than separate specific to the guest autograph tickets or photo op tickets. In the extremely rare chance that a guest does not finish his or her autographs or photo ops (which has only happened in a handful of cases over 40-plus years, always due to something out of our control) Creation Entertainment will only be responsible for the refund of the separate autograph or photo op ticket.