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A great-grandma-of-13 has been forced to sit on a dining room chair in her bare lounge after waiting two months for her new sofa which could now be “lost”.

Gillian Griffin moved into her new home in Jesmond Gardens, off Holderness Road, in January 2019 and purchased a £900 three-piece suite from Harveys Furniture in St Andrews Quay in preparation for the move.

However, instead of being able to relax on her new sofa and chair, the 76-year-old has waited weeks for her new furniture to come – a delay she has branded as “disgraceful”.

Mrs Griffin, who also has 11 grandchildren, said: “We went into Harveys and found a nice settee and armchair which I ordered and paid for there thinking I would get it in a couple of weeks.

(Image: Jerome Ellerby)

“They said it would take six weeks so I thought ‘fair enough, I’ve paid for it so now I’ll have to wait’.

“But now it seems like I’ve been waiting forever. Last Saturday I got a text saying it would definitely be delivered on Monday so I sat there from 6am to 1pm because I wanted to make sure I wouldn't miss it.

“I sat in the front room where I can see the world and nobody turned up. I rang them and they were full of excuses. First of all they said it had been taken off the lorry and then they said it had been lost.

“I couldn’t get any sense out of them and they didn’t know what they were doing. I just think it’s disgraceful.”

Eventually Mrs Griffin was told by Harveys Furniture that they would have to find a new date to deliver her item which she paid £950 for in total, including a £50 delivery charge.

She has been told it will arrive at her home “as soon as possible” but Mrs Griffin is fed up of having to sit on an old wooden dining chair which causes back pain.

She said: “It’s an upright chair and I didn’t bring my old furniture with me because I thought I would be getting a new three-piece so now I’m just sat on this dining room chair.

(Image: Jerome Ellerby)

“When you’re sat there watching the TV your back starts aching after 15 minutes. It’s old fashioned and quite comfy but only for 15 minutes. You can’t sit and watch a whole programme on it.

“I miss lounging about on a sofa. It does put you down in the dumps because when you go out and come home you expect to sit in comfort.

“When you haven’t got anywhere to sit it’s not very nice.”

Mrs Griffin also said she has been unable to fully decorate and refurbish her house the way she wants because of the wait for her new sofa.

(Image: Jerome Ellerby)

“I can’t do anything or organise the furniture in the lounge until I’ve got this three-piece,” she said. “I’ve got a nice little home but it’s not organised.

“It’s a strange feeling and I’ve never been so angry.”

In a statement, Harveys said: "At Harveys we take customer service very seriously and always aim to make our customers happy.

"We were very sorry to hear about the delays with Gillian Griffin’s order, and we have prioritised her order to ensure we can provide the earliest possible delivery date of her sofa."

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