Hello, this is Cheritz Market.





Thankfully, our new merchandise created in celebration of our Otakon participation received so much love from everyone. We would like to say we greatly appreciate all those MCs who have made purchases of our merchandise.

However, we have found that some errors had been made while taking care of all the orders and would like to inform you about how we plan on fixing them.







1) For those who purchased the RFA and Mint Eye postcard sets :

We checked that one of the postcards in each of the sets had been packed in the wrong set during the packaging process.

We have emailed those who purchased the RFA and Mint Eye postcard sets regarding the matter. Therefore, we would like you to check your emails for the notice.

Nonetheless, if you did not receive the email, please send us your purchase order number, and we will work on taking care of the issue as quickly as we can.





2) For those who purchased Ray & Unknown’s pillow case at Otakon :

We have found that due to the busy and crowded booth on the first day at the convention, some of those who purchased Ray & Unknown’s pillow case were unable to receive the additional component.

If you would be so kind to send us an email to our support site, we will send you the additional component after verifying your order.



[Cheritz Market Contact Point]



E-mail: shop@cheritz.com

Phone Number : 070.4260.7037



We would like to apologize for causing such inconvenience and would like to thank you for your kind consideration.



We hope you have a pleasant time with the Mystic Messenger merchandise.

Thank you.

Best regards,

Cheritz Market