If you could 6 stars for the experience, I would. I was originally thinking I was going to purchase a hot tub/spa from Costco. The prices were good- but upon further research the reviews were pretty scary. They also didn't come with installation, covers, etc. If anything went wrong, well good luck. I found Southern Leisure Spas & Patio while researching online. I started to communicate with Austin Sifuentes, who was an absolute wealth of knowledge. Austin sent me several options for spas that fit my budget. We went to visit and looked at several different options in the showroom. The Bullfrog brand immediately won me over- due the simplicity of the design and maintenance, great looking, and awesome features. The overall quality of the brand seems to take a lap around other brands. At the time, they had some great promotions running that allowed me to get a slightly better model than what I initially thought would fit the budget. Once we paired down the exact model we wanted (R7L), we went back and tried out multiple Jet Packs to customize exactly what we wanted. Everything went great, and Austin even showed us how we could get a sales tax exemption (win!). Installation was a breeze. The technicians were on time, very thorough, and clearly were experts at their craft. The spa has been great, and we use it regularly (even in the summer). It's incredibly relaxing. Maintenance has been a breeze so far. I cannot recommend Southern Leisure Spas & Patio (and Austin Sifuentes) enough. I would not hesitate to use them again in the future. Finally- one more pro tip: If the spa is too hot in the Texas summers, freeze some water in a few old one gallon milk jugs. I throw 4 of those in there (on those 100-degree Texas summer days), and it will bring the temperature down 3-4 degrees, when needed.