This tape is often used in training 911 emergency personnel on how NOT to respond to calls. The part of the video that is not considered good practice is right at the beginning. She says "this is Ruth Price at 35.." and is cut off by the operator before she can get her address out - this was in the early days of 911 before they automatically knew where you were. The operator was allegedly short with Ruth because she called 911 often for trivial reasons and she figured it was more of the same.This is clearly the real deal. Not for the faint of heart.