David Riley

@rilzd

Regional Transit Service has reviewed the video shared on social media that appeared to show a police officer and transit officials removing a woman and two children from a public bus during a rainstorm.

In the video, several upset passengers shouted or cursed at police and RTS workers.

Rochester-Genesee Regional Transportation Authority spokeswoman Carole Dowling released the following statement in an email Thursday:

"We have completed our detailed review of events that occurred on Tuesday evening, June 17.

An RTS Bus Operator called for assistance to have a customer removed from the bus because of her fraudulent use of an RTS bus pass. The Bus Operator is a long-time RTS employee in good standing and took appropriate action as he was trained to do.

Unfortunately, fraudulent pass use is a daily occurrence; situations are usually resolved without incident.

On this occasion the situation escalated and reinforces our need to continue to educate customers about pass rules and regulations. The customer and her two children were driven safely home by an RTS employee. We apologize to the other customers who were inconvenienced by this.

As stewards of taxpayer dollars, we must insure appropriate use of our resources and established fare rules."

In a phone interview, 20-year-old city resident Corrine Moore said she was the woman shown in the video. She said she was taking a Route 4 bus home shortly after 8 p.m. on Tuesday with the two children, both younger than 2 years old.

She said after she boarded and paid her fare, she gave her fare card to a man who helped to load her stroller on the bus. She said the driver told her she was not allowed to do that and was rude.

"I'm very disappointed about that," she said. "I just want something to be done."

Dowling said passes are not meant to be used by more than one person at a time.

DRILEY@DemocratandChronicle.com

Twitter.com/rilzd