Telstra has apologised to a Campbelltown business owner who says his business was crippled after a botched attempt to connect him to the NBN left him without any phone lines or internet for two days.

Camex Automotive owner Alan Smith, a mechanic, said he wasn’t able to book any business for the two days as customers were unable to reach him and he was forced to ask some staff to take annual leave.

After several customer service complaints led to Mr Smith feeling like he was banging his head against a wall, he erected a sign proclaiming ‘Telstra has crippled this business’ and posted the image to his Facebook page.

media_camera Mr Smith’s services were restored on Friday. Picture: Angelo Velardo

“We put the sign up on Saturday and had a phone call by Monday morning,” he said.

Mr Smith had set several appointments to have the NBN connected throughout August and after several missed appointments finally had it connected at the end of the month.

“A few days after it was connected we noticed they had disconnected the fax and one of our land lines,” he said.

“After September 27 we had lost all our connections, and it was very frustrating because I had to speak to about nine different people and I was getting nowhere until we put the sign up.

“After that they put us onto this guy in one of their specialist teams and he was extremely helpful.”

Mr Smith said Telstra set the business up with mobile phones and a prepaid internet plan for a short time as a stopgap measure.

Telstra area general manager Tricia Wilson apologised to Mr Smith following inquiries by the Macarthur Chronicle.

“This is not the service the customer should expect from Telstra and we’ve contacted him to apologise,” she said.

“The customer’s service has today (Friday) been restored.”

Ms Wilson said anyone experiencing issues with their NBN connection should contact Telstra as soon as possible.

“While the vast majority of customers have had a smooth transition to the NBN, any Telstra customers who experience an issue with their service should contact us directly or go into their local Telstra store or Telstra Business Centre,” she said. Mr Smith his services had been completely restored as of today.

“Everything is 100 per cent up and running again,” he said.