There have been other efforts at transparency and reform, and improving the agency overall. Certainly, other members of Metra's board can share the credit. Anyone who watches the agency's board meetings in person or on its webcasts can identify directors such as Norman Carlson, a railroad industry consultant by profession, as appearing especially conscientious and well-informed. Indeed, other board members admit they are dazzled by Carlson's extensive knowledge and expertise. As Lake County's representative on Metra's board, Carlson could make an excellent chairman when the time comes, albeit without the public persona, communication flair and bow ties that Oberman displays.