If any other problems occur, you can write the Support Team. We are working to lower our current response time (~5 days), while aiming to reply within 3 days. To send a question please use the following method: Enter your account by clicking here, to write a new request and follow your past requests. If you have already found the information to answer your question, we'd appreciate if you could log in and cancel your current request. We acknowledge that the Support Centerâ€™s answers to your questions have not been as fast as we would like. After the first delivery, we received a large amount of requests and we are still backed up. We appreciate your patience as we iron out the issues in managing these requests. Please note that we will keep updating the website with frequently asked questions. Thanks to all of you for your patience as we optimize our Support Center and finish the delivery process next week. Weâ€™re almost there!