Source: http://www.thebuddyforum.com/tankleader-forum/ban-section-ban-reports/149348-ban.html

Hello everyone,

since I am naturally an evil person, nothing makes me more happy than to see the whine of a botter, caught in the act and his account permabanned. His tears are delightful and although he managed to have his ban “overturned” to an account wipe, he raged even further. Pretty funny stuff :)

Meet Vend3tt4, a convicted bot and hear his moaning :) By the way, the first support worker’s name “Antoine Dodson”…. I am almost certain the name is fake, but if it’s really his name… poor guy.

Edit:

You know who this guy is? His name was familiar to me. Remember the FTR Bot Menace post with the T-54 bot video, demonstrating the new and “advanced” bot version? He’s the guy running that bot.







Be careful, the post is very long (TLDR: botter rages, WG support is resolute, results in account wipe).

So, our botter friend complained and here’s what the support wrote him:

Antoine Dodson 12 February 2014 13:01

Dear Vend3tt4.

I am Antoine Dodson and I thank you for contacting us.

The email you have received informs you about a permanent suspension of your World of Tanks account.

Note that inactivity in battle is not permitted, whether a botting program is used or not.

In this situation, we normally close the account permanently. However, in this case, we can consider giving you your access back, if you agree to read the EULA to avoid this situation in the future, and wipe your account. This position is taken in order to preserve the integrity and gaming atmosphere for the benefit of all players.

If you decide that you want to play again, you will have to send us a confirmation. We will then wipe your account, which means, you will lose all research and vehicles. You will only keep the premium tanks, gold an garage slots.

In order to proceed we will need to verify your identity. Please come back to us with the following information :

• Account registration date

• Name of the Internet provider when the account was registered

• City of registration

• Bill screenshots or any other information (for example, bank statements) related to WoT payments

Please note that any further violation of the EULA will result in your account being permanently suspended, without a second possibility of appeal.

Kind regards,

Antoine Dodson,

EU Customer Service Team

https://support.worldoftanks.eu

Once this ticket is closed, you will have access to a short survey. Please, take the time to fill it in to help us improve our overall quality.

Vend3tt4 12 February 2014 13:17

I was active in game, but not good player .. Sometimes i got disconnects because of my poor modem.. I spent really much time and money on this game. And you offer me to delete it all? I bought alot gold fot premium account to get exp faster as same as credits. To get tier 10 tanks faster. And you offer me to wipe it all? I would rather get all my time and money spent on this game. it is offensive of you to offer me to wipe my account.

Anthony Orwell 12 February 2014 14:29

Dear Commander,

Unfortunately the suspension of your account is final.

We will not force you to wipe the account, but if you do not want to do it it will remain locked.

Best regards,

Anthony Orwell,

EU support team

Parce que votre avis est essentiel pour nous aider à améliorer la qualité de notre service, merci de prendre quelques minutes pour remplir l’enquête de satisfaction disponible à la fermeture de ce ticket.

—-

Because we consider your feedback crucial in helping us improve the quality of our services, please, take a few minutes to fill in the survey you will have access to once this ticket is closed.

Vend3tt4 12 February 2014 14:46

Then i demand full refund for wasting my time and money. It is enough insulting. Comunity is insulting in game, and now staff is suspending me for being a noob. It is outrageus … I love this game, not the insults. I spent lots of money and now you took it all away. I deman full refund, why should i play if you will suspend me again. Because i get reported for having bad connection or playing bad…

Vend3tt4 12 February 2014 15:06

You do realise that you offer me to loose everything but premium tanks. You offer me to throw away all money spent on expierience transfer and all gold spent on premium account, i really am upset and angry about all this suspension. So much time lost to achieve tier 10. You saying me that all my effort playing this game is wasted. All money thrown away.. I really want my money back, i can provide all transaction checks, ID and so. Im displeased with that “support”, angry for being called unrespectful, sad for being offered to delete all my achievments. I do respect rules of this game, i am just unlucky to sometimes loose connection. I played lots of hours this game, because i like it. I want to play this game again. And i want my tanks

Laure Tristan 12 February 2014 16:09

Hello Vend3tt4,

Thank you for contacting our Support Team about your restriction.

By wiping your account, the only items left on your account will be your premium tanks, your premium days and gold.

Please understand that we cannot refund goods that have been already used. All gold items will remain in your garage;

In order for us to start the process, we need to verify that you are the owner of the account. Could you please provide us with the following information:

-Your account registration date

-The name of your internet provider at that time

-The city of registration

-Screenshots of bills and any other information (for example bank statements) related to all WoT payments (we do not accept copy/paste or screenshots of confirmation emails)

Reminder: Please save the screenshots as .jpg and be aware that the maximum size of the files is 2 Mb.

Also keep in mind we treat all information you send us with paramount confidentiality and security. All information you send will be securely and permanently destroyed after your issue is resolved.

Once we receive the requested information we will proceed with the account wipe and inform you once the operation is completed.

We hope to hear from you soon.

Kind regards,

Laure Tristan

EU Customer Service Team

https://support.worldoftanks.eu

Because we consider your feedback crucial in helping us improve the quality of our services, please, take a few minutes to fill in the survey you will have access to once this ticket is closed.

Vend3tt4 12 February 2014 16:52

I want my accaunt with no wipe or i want full refund. Im either playing this game and enjoying it. Or leaving it behind and taking my money back.

Vend3tt4 12 February 2014 18:48

Ill get better modem/router to reduce my iddle time in game. Cause it is main problem. Second is sometimes i get a call and have to go.. Even if im playing. Please give me back my account and i promise ill do better.. Im really upset.. But im not bot, like many people call me.. I do most of the time camp.. Cause i play with td’s a lot. I’ll greatly reduce my idle game in battles, i promise. I really spent much time on this game dont want to loose tanks. And i like this game…

Irena Brokh 12 February 2014 21:30

Hello there Vend3tt4,

Thank you for your reply.

I understand that account wipe is not ideal and that you may not want this however, it is the only way you can get this account unblocked.

Please note that you will lose:

- All your stats.

- All your crew.

- Everything you did not buy with gold

- Credits

- All experience including free experience

The things that will be left on your account:

- Premium Tanks

- Premium Ammunition

- Premium Consumables

- Premium Time

- Garage and Bunk Slots

Please note that we cannot offer a refund of anything that you’ve purchased for the WoT account as you have used what you bought to full extent.

Kind regards,

Irena Brokh

WG Customer Support EU

https://support.worldoftanks.eu

Once this ticket is closed, you will have access to a short survey. Please, take the time to fill it in to help us improve our overall quality.

Vend3tt4 12 February 2014 21:57

After grinding so much expierience there’s no point playing this game anymore… Really upset.. I never though i would get suspended for getting disconnects… If i knew .. I would have bought new modem… All i can now get my acc with premium tanks and sell acc? Trying to cover at least some money?… It would be to sad to play my self.. Or give away to someone.. I am really upset….. Wish i never played this game, not going to recommend it…

Luke Vos 13 February 2014 08:45

Hello Commander,

Thanks for getting back to us.

Unfortunately you cannot transfer your account to a third party.

If you wish us to proceed with your accountwipe please send us the requested information.

See you on the battlefield!

With kind regards,

Luke Vos

EU Customer Service Team

https://eu.wargaming.net/support/

In a constant need to improve the quality of our services, we’d like you to take a few minutes to fill a short survey (you will have access to it once this ticket is closed).

Da Feedback entscheidend dazu beiträgt die Qualität unseres Services weiter zu verbessern, bitten wir den Fragebogen kurz auszufüllen, der verfügbar sein wird, sobald das Ticket geschlossen wurde.

Vend3tt4 13 February 2014 17:48

It is not resolved

Vend3tt4 13 February 2014 17:51

First i never got a warning i should fix my activity. Second now i said i will fix my modem. And i wont get any disconnects. And third if you yet consider me bad person and dont trust me, i dont see a reason why i cant sell or give away my acc. Since you wont refund me.

Anthony Orwell 13 February 2014 19:24

Dear Commander,

The account has been locked as a result of excessive inactivity. Note that it does not mean that we consider you a bad person in any way. We are not judging you personnally. We only observe that this account was not active enough to be considered an active and legitimate player account.

Unfortunately, it does mean that no matter what you have to say, our position will not change. This account can either be wiped or left locked. That part alone is entirely up to you.

I hope I have clarified the situation for you.

Best regards,

Anthony Orwell,

EU support team

Parce que votre avis est essentiel pour nous aider à améliorer la qualité de notre service, merci de prendre quelques minutes pour remplir l’enquête de satisfaction disponible à la fermeture de ce ticket.

—-

Because we consider your feedback crucial in helping us improve the quality of our services, please, take a few minutes to fill in the survey you will have access to once this ticket is closed.

Vend3tt4 13 February 2014 19:39

How excessive i was inactive? What percentage ? I have played 14.4k games how many was i inactive? 20? 30?… Even a hundred is less then 1% inactivity.. 14.4k games i played and u offer me a wipe. This is a joke.. Please unblock it…

Anna Janson Yesterday at 06:37

Hello Tank Commander,

Thank you for contacting us.

I’m sorry but we cannot disclosure any evidence that we have.

I can assure you that we are making a full investigation before we lock the account.

Please remember that you agreed to follow World of Tanks Rules: World of Tanks Game Rules – World of Tanks official forum

Since you have not done so, you have received a suspension according to the punishment instructions.

As my colleagues said before, the only way to unblock your account is to do a wipe.

If you wish to continue with the process, please send us all required information.

Kind regards,

Anna Janson

Wargaming.net Customer Support

https://support.worldoftanks.eu/

EN: Thank you in advance for filling in the survey you will soon have access to. It will help us improve greatly the quality of our services.

PL: Z góry dziękujemy za wypełnienie ankiety, która pomoże nam w dalszym doskonaleniu świadczonych przez nas usług. Dziękujemy.

Vend3tt4 Yesterday at 08:23

I do understand that i broke rules, but it was not on porpuse and i didnt use any third person programs. I am asking to recosider my account. And make a warning system. Please give me one more chance.

Tim Berg Yesterday at 09:13

Hello Tanker,

Thank you for your reply.

We understand your frustration, our investigations, however, have clearly shown the use of additional software (bots, clickers, macros, keyboard and mouse recorders, or other similar methods to receive credits and experience without the participation or with passive participation in the battle) was used. We are always very accurate in these investigations and therefore lock accounts only when we are 100% sure. We can only offer you the account wipe already we already mentioned.

Best regards,

Tim Berg

Customer Service Europe

https://support.worldoftanks.eu

Da Feedback entscheidend dazu beiträgt die Qualität unseres Services weiter zu verbessern, bitte wir den folgenden Fragebogen kurz ausfüllen, der verfügbar sein wird, sobald das Ticket geschlossen wurde.

Vend3tt4 Yesterday at 09:45

I did not use any 3rd party software. i dont know how did you investigate, but i was not using anything related to world of tanks. i use only addons from curse.com

Martin Walk Yesterday at 10:02

Hello Vend3tt4,

thank you for your answer.

I really know how you feel right now, but as my colleages already said, we are not able to take the suspension off of your account.

You have the choice to get your account wiped or it will stay suspended.

If you have any other questions don’t hesitate to come back to us.

Kind Regards,

Martin Walk

Because we consider your feedback crucial in helping us improve the quality of our services, please, take a few minutes to fill in the survey you will have access to once this ticket is closed.

Da Feedback entscheidend dazu beiträgt die Qualität unseres Services weiter zu verbessern, bitte den folgenden Fragebogen kurz ausfüllen, der verfügbar sein wird, sobald das Ticket geschlossen wurde.

WoT Customer Support Team

Vend3tt4 Yesterday at 10:13

I play this game for long. Played 14,4k games and you offer me to play from scratch. You dont kniw how i feel. I have Razer anansi keyboard which has macro fuction or something like that. Is that the case ? Also Razer Ourobors if it has something to do with my suspension. I can even replace my gaming gear.. But please open my account..

Ben Hope Yesterday at 10:44

Hello Tank commander,

As already stated your account has been permanently suspended for using additional software in the game or for joining battles without participating actively or by entering the battle and being “away from keyboard” in order to accumulate experience and credits. The violation was reported by the Automated Anti Bot and Leeching System and then investigated and verified. The ban was given according to our rules and it is a final decision and will not be over turned.

Regarding the information, and procedure taken in gathering the information needed, we do not provide any information to protect the procedure and to make sure that no one is able to exploit the system. I hope you can understand this.

By playing the game, you have accepted the End Users License Agreement and supplementary documents. With this, you agree to read, understand and respect the World of Tanks Game Rules, which contain the following paragraph regarding the rule you have violated:

“4.06. Using bots, clickers, macros, keyboard and mouse recorders, or any other similar methods to accumulate credits and experience without the participation or with passive participation of the player within the battle.”

You can find more information about the Game Rules if you follow these links:

END USER LICENCE AGREEMENT | World of Tanks

PRIVACY AND COOKIE POLICY | World of Tanks

TERMS OF SERVICE | World of Tanks

World of Tanks Game Rules – World of Tanks official forum

The decision to close your account permanently is final as i have just checked to see if there was an error in this case. The only way you can have your account back is if you confirm that you want us to wipe your account. This means that everything will be deleted from your account except the gold and the Premium tanks as already been explainded.

If you wish to proceed with the account wipe, please, reply with a confirmation so that we can start the account wipe process.

We hope to hear from you soon.

Best regards,

Ben Hope

Once this ticket is closed, you will have access to a short survey. Please, take the time to fill it and help us improve our overall quality.

Wargaming.net Customer Support

https://support.worldoftanks.eu/

Vend3tt4 Yesterday at 10:59

I was not using any software except for my keyboard which is Razer anansi and which is with 100+ programmable keys with on-the-fly macro recording, 7 thumb modifier keys, Five additional gaming macro keys. Also Razer Ourobors is my gaming mouse which can modify sensitivity with buttons. I dont use any boting software or any clickers and similar programs. And i i said before i have problems with my modem which cause problems in game. many battles fought was getting disconnects. If you system would provide a warning to me. i would have fixed it. You have to provide a warning. Please understand me. And being afk in battles is not accumulating any exp and or credits. I dont see a reason i would do it on purpose. Please review my situation.

Mike Chadwick Yesterday at 11:30

Hello Commander,

Please understand that we have explained this situation to you numerous times, everything has been explained. The only solution to have your account returned is after a wipe. Please understand that we cannot continue to repeat ourselves, and from now on we can only offer you our assistance if you agree to a wipe. Please note that replies unrelated to an account wipe will not be taken into account.

We look forward to hearing from you soon.

Kind Regards,

Mike Chadwick

Wargaming.net Customer Support Team

Because we consider your feedback crucial in helping us improve the quality of our services, please, take a few minutes to fill in the survey you will have access to once this ticket is closed.

Vend3tt4 Today at 16:01

Was searching internet for situation similar to mine, found some guy got warning message, why didnt i get? How am i so different? Please give me one more chance, like you gave to this guy or girl.

“Our automated Anti-Bot/Anti-AFK Tracking System has indicated that you may be in violation of our game policies.

This is a formal notification that your account is suspected of violating the World of Tanks End User License Agreement, Terms of Service, and Game Rules. Specifically, you may be transgressing the “excessive and repetitive passive play” policy which can be found in chapter 5 of the game rules.

For further information see:

EULA – End User Licence Agreement – World of Tanks official forum

Terms of Service – World of Tanks Terms of Service – World of Tanks official forum

Game Rules – World of Tanks Game Rules – World of Tanks official forum

Please be aware that any future violations that show up on your account during one of our routine checking procedures can be grounds for a permanent suspension.

We kindly request that you refresh your understanding of our policies and abstain from actions that violate the EULA, TOS, or Game Rules.

Please, abide by the fair play principles.

GM Sent this

Thank you for contacting World of Tanks support.

Your ban has been switched to a warning in our systems.

Please note that the next time your profile shows up in our system it will result in a permanent game ban with the only way to restore your account by agreeing to a wipe.

Thank you for contacting World of Tanks support, and please do not hesitate to call on us again.”

Iva Medeiros Today at 16:44

Hello Tank Commander Vend3tt4,

Thank you for contacting Support.

We understand and respect your frustration. However everything has been clearly explained in the previous answers.

Dragging this issue, will not solve it.

Please contact us again if you decide to accept our offer to wipe your account.

Regards,

Iva Medeiros

EU Customer Service Team

https://support.worldoftanks.eu

Because we consider your feedback crucial in helping us improve the quality of our services, please, take a few minutes to fill in the survey you will have access to once this ticket is closed.

Vend3tt4 Today at 17:12

I do not understand giving someone second chance and not to me. I didnt use any software and asking to give me second chance. Please

Jens Schneider Today at 17:42

Greetings Vend3tt4,

Thank you for your reply.

This is your second chance. Get your account wiped and you can play once more with this account. If you don’t want to get your account wiped, feel free to create a new account.

Kind regards,

Jens Schneider

Wargaming EU Customer Service Team

https://support.worldoftanks.eu

Wenn dieses Ticket geschlossen wird, gibt es die Möglichkeit einen kurzen Fragebogen auszufüllen. Bitte diesen Fragebogen ausfüllen, um uns behilflich zu sein, unseren Service weiter zu verbessern.

Once this ticket is closed, you will have access to a short survey. Please, take the time to fill it in to help us improve our overall quality.