Many BB&T Bank customers have reached out to KBTX and said they haven't been able to access their accounts online since Thursday. The bank said it is experiencing an outage at one of its data centers.

The outage affects online banking, their mobile banking app, and the automated Phone24 service. BB&T said it doesn't believe this outage is the result of a cyber security issue. In a statement online, the bank said customers can still use BB&T ATMs and BB&T debit, credit and prepaid cards.

There are several BB&T Bank locations in Bryan and College Station. No word on how long it would take to fix the issue and restore service.

Read the BB&T Bank statement below:

Thank you so very much for your patience. Due to an equipment malfunction in one of our data centers, many of BB&T's banking services remain unavailable this morning. This includes online banking, our mobile banking app, and our automated Phone24 service. At this time, we have no reason to believe this issue is related to cybersecurity. We are well into the process of making the necessary repairs, but we understand this is a major inconvenience. We are so sorry, and we're working very hard to restore your services. In the meantime, you can still use BB&T ATMs and your BB&T debit, credit and prepaid cards. If you've incurred any fees or experienced any issues directly related to this outage, we will work with you to address those issues as our systems come back online. Thank you so much for your patience, and we will continue to provide updates here and on BB&T's Facebook and Twitter pages.