Metallica Copenhagen Enhanced Experience FAQs

Q: Do the Metallica Enhanced Experiences have a minimum age?

A: There is not a minimum age to attend the concert and the Enhanced Experiences!

Q: Can I choose whether I get a general admission floor ticket or a premium reserved seat?

A: Upon purchase, you will choose either to watch the show from a reserved seat, or from the general admission standing room only floor. Your ticket grants you access to the section you purchased, and is not exchangeable with any other section of the venue.

Q: How will I receive my Enhanced Experience tickets?

A: During the purchase process, you will have the option of choosing to have your tickets shipped to you before the show, printed at home, or pick them up at Will Call. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package!

Q: Where will I receive my merchandise gifts?

A: We will have a separate Enhanced Experience check-in for you at the venue on the day of the show. This is where you will pick up your merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all Enhanced Experience activities. Please be sure to bring a valid photo identification.

Q: Is Enhanced Experience parking at the venue included?

A: Parking is not included. Please refer to the venue for more info regarding parking.

Q: Is there a secure space that I can leave my Enhanced Experience merchandise during the show?

A: While storage space may not be available to us on-site, you may have an opportunity to return to your car or hotel to store your Enhanced Experience merchandise prior to entering the show for the evening.

Q: Can I bring my own camera?

A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.

Q: The people attending the concert with me may be arriving late. How can they check-in and get their tickets and merchandise?

A: The original purchaser will pick up everyone’s tickets, merchandise and Enhanced Experience credentials. They will have to distribute accordingly. We advise everyone enter the concert all at once.

Q: I purchased packages for my family, but I will not be in attendance. Can they check-in on my behalf?

A: These packages are non-transferrable. In order to inquire about authorizing someone else to pick up your tickets, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com at least 2 weeks before the event date to see if there are any alternate pick-up options available.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: Is there a payment plan for these packages?

A: There is not a payment plan for these packages.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: YES!