

Hello

Of course requested refund in this situation is accepted. However unfortunately there are some problems with it. Because your order was made 2 years ago we cannot process refund as a standard procedure since our system allows it only for the orders not older then a year. In this situation I can propose you one of the following options:

- We will refund your payment with a store credit you could use to purchase games in our store (amount 1.99 USD)

- I will exchange your game for a different title available in our store at the initial price of your game (9.99 USD)

- And of course we can return your payment as a standard money transfer to your bank account, however it might took up to 2 weeks.

Please let me know which of the proposals you'd prefer most.



An update on my refund request: COMPLETED / CASE CLOSEDTo summarize , they couldn't refund my credit card directly as my purchase was over a year old (their "system" doesn't allow it). On July 2nd or 3rd'ish, they sent me an email with the following:After the USA July 4th Holiday passed, there was about that it might now be FIXED. But to date, a [url=http://www.gog.com/forum/general/defcons_drm_is_still_active_support_doesnt_give_a_crap/post353]"blue" hasn't yet replied in the affirmative. , [url=http://www.gog.com/forum/general/defcons_drm_is_still_active_support_doesnt_give_a_crap/post389]Introversion says that the DRM will be staying (for whatever reason).So I thought about it and emailed GOG, asking for the "exchange" option - choosing the current on-sale for $9.98 Tropico 4 + DLC's as my exchange game.This morning I received a gift code for that - and I just redeemed it successfully (and Tropico 4 + DLC's is now in my library.I would have patiently waited longer for the FIXED version, but 1) It didn't look like that was forthcoming, and 2) As I noted before, I've had enough SOON™. Add those together and not waiting seemed the best choice.Hopefully, Introversion will indeed FIX this and then in the future I may again choose to purchase the game.:)