#contactcenterworld, @ATT

Detroit, MI, USA, March, 2017 -- AT&T Services Inc. plans to close its DSL Care Center in downtown Detroit and lay off 53 employees there, according to a notice filed with the state.



The Detroit call center will shut down around May 19, AT&T Michigan President Jim Murray wrote in the notice. Its operations will be consolidated into other locations. AT&T will offer the employees positions at facilities in Florida and Texas and they can apply for jobs in other parts of the company, a spokesman said in an email.



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....CONTENT CONTINUED BELOWThe center operates out of a building at 444 Michigan Ave., which is part of Dallas-based parent company AT&T Inc.'s Michigan headquarters complex. The headquarters will remain open and other operations there won't be affected, the spokesman said.The company is also shutting down call centers in Metairie, La., and Shreveport, La., affecting an additional 66 workers.Subscriptions to AT&T's legacy DSL service have fallen across the U.S. as more customers take advantage of newer services like AT&T Internet (previously called U-Verse High Speed Internet), the spokesman said. As call volume decreases, DSL call centers like Detroit's become less necessary.AT&T planned in 2015 to sell the 444 Michigan Ave. building, which is an addition to the company's Michigan headquarters complex, Crain's reported. AT&T expected to retain space there in a lease-back deal. Updated information on the sale was not immediately available from company representatives.Posted by Veronica Silva Cusi, news correspondentSource: http://www.crainsdetroit.com