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CenturyLink says massive service outage has ended CenturyLink customers around the Des Moines metro area are reporting Internet service outages. Share Shares Copy Link Copy

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-- HE WAS SENTENCED TO LIFE IN PRISON. GOOD EVENING. THANK YOU FOR JOINING US. THIS AFTERNOON, THOUSANDS OF CENTURY LINK CUSTOMERS IN THE DES MOINES METRO FOUND THEMSELVES KICKED OFF THE INTERNET. KCCI’S TISIA MUZINGA SHOWS US HOW THIS INCONVENIENCED A WHOLE LOT OF PEOPLE AS THEY TRIED TO START THEIR WEEKEND. REPORTER: PEOPLE FELT THE INTERNET OUTAGE EVERYWHERE. ONE PERSON TOLD ME IT LIKE THE WORLD STOPPED BECAUSE HE COULDN’T GET THINGS DONE AT WORK OR HOME WITHOUT THE INTERNET. >> ONE MOMENT, PLEASE, ONE MOMENT PLEASE, AND THEN ALL OF A SUDDEN IT SAYS SEE CASHIER. >> YOU PUT IN YOUR CARD AND THEN IT SAYS ONE MOMENT PLEASE AND THEN IT DOESN’T DO ANYTHING. REPORTER: HERE’S A LITTLE PREVIEW OF WHAT PEOPLE DEALT WITH FRIDAY MORNING AT CASEY’S IN ALTOONA. >> EVEN AT WORK, RIGHT BEFORE I LEFT WE WERE STARTING TO HAVE ISSUES. I ASSUMED IT WAS JUST SOMETHING ON OUR END, YOU KNOW, WALKED OUT BUT APPARENTLY IT IS JUST BIGGER THAN IT IS ON OUR WORK. IT’S AFFECTING EVERYTHING TODAY. REPORTER: NO INTERNET FOR CENTURY LINK CUSTOMERS WHICH MEANS THERE’S NO WAY TO INSERT YOUR CREDIT AND FILL UP YOUR TANK AT THESE PUMPS. NOT AN IDEAL WAY TO KICK OFF THE WEEKEND AS THIS IS CAUSING PEOPLE TO BE UPSET. >> WE’RE FRUSTRATED BECAUSE WELL WE JUST NEED SOME GAS SO WE CAN GO TO SEE OUR CHILDREN’S SOFTBALL GAME THIS EVENING. REPORTER: AND THE INCONVENIENCE HAS LEFT SOME PEOPLE POSSIBLY STUCK. >> WHERE IS YOUR LEVEL FOR GAS? >> EMPTY, EMPTY, AND I NEVER LET IT GET LIKE THAT. REPORTER: CENTURY LINK WAS QUICK TO INFORM THE PUBLIC OF WHAT WAS HAPPENING. IN A TWEET THE COMPANY SAID IN PART "WE ARE AWARE OF REPORTS OF SERVICE DISRUPTIONS IN THE DES MOINES AREA OUR TECHNICAL TEAM IS INVESTIGATING AND UPDATES WILL BE PROVIDED." >> HOPEFULLY THEY HAVE THINGS FIGURED OUT BY THIS AFTERNOON BECAUSE I NEED GAS. REPORTER: BUT FOR NOW, PEOPLE LIKE BRADLEY HARTSCHEN SAY THEY’RE JUST LEARNING THE LESSONS BEHIND CENTURY LINK’S INTERNET OUTAGE. SO THAT THEY ARE PREPARED IF THIS EVER HAPPENS AGAIN, ONE OF THEM IS TO CARRY SOME CASH WITH YOU AND THE OTHER IS TO -- >> NEVER LET MY GAS GET THAT LOW THAT’S FOR SURE. REPORTER: THE INTERNET WAS BACK UP AND RUNNING BY THIS AFTE