Kanakasabhai Natarajan 374 days ago

M&M did well due to boom in the market despite making mediocre vehicles with hatch patch of technology from various sources. It offers third rate sales and after sales service and its top brass never looks at a customer. Like Tata Motors, the maximum a customer can reach is a manager at local level even for a complaint against him. Their customer care managers now adds have zero knowledge and dealers give estimates for repairs and raise to 20-25 times as they don’t know know problems. Mr.Anand Mahindra and Mr.Pawan Goenka live in dream world of Harvard, WEF etc. Except Bolero, Scorpio and now XUV300 all their models are flops. The dealers don’t care about customers coming to buy and ask them to check on net for features and price. No follow up. Just compare with Hyundai and Maruti and one can see a sea change. When they don’t do well now where do M&M and Tata

stand.