"You are a child, 7 years old, you don't even think — you just are searching for other people, small children, to play with," he said. "But for my mother, it was devastating to see all those kinds of things, to have us there, and trying to talk with our family at every possibility. … You had a phone there, and you could call, and maybe you heard something, or maybe not. She was staying there 24 hours just to pick up a voice."