Yesterday I was on an hour long call utterly frustrating as it took forever just to try getting the Client to the Geek Squad Support page on Best Buy to try downloading the Remote app.



Finally we just have up and setup a In-Home appointmemt, but she kept on asking questions and seeing if we could get an online session startedwhileI was doing this.



Towards the end she did thank me for my patience, sighs but it was still a stressful last call.