LAUNCH BOX® LIMITED LIFETIME FUNCTIONAL WARRANTY AND RETURN POLICY



Updated on September 1, 2017 and again on December 19, 2019

Magic-Flight (“Magic-Flight” or “We” or “Us”) warrants that the Launch Box® vaporizer unit, excluding instructions supplied with the product and those items non-warranted as described below, will be free from material defects. This warranty is extended to all original consumer purchasers of an original Launch Box® device containing a valid Serial Number (“Customers” or “You”), as a Limited Lifetime Functional Warranty (“Warranty Period”).

Magic-Flight’s Launch Box® product is fit for normal use during the Warranty Period commencing on the date of purchase. Under this Warranty Policy for the lifetime of your Launch Box® in the event of a damaged or defective Launch Box®, on an exchange basis, a new replacement Launch Box® similar to your purchased model will be provided. In the event of a damaged or defective discontinued design, limited edition, or custom wood type may no longer be available, a similar or comparable replacement will be provided. Customers may not elect a refund. Magic-flight does not offer repair services.

Warranty is null and void if the Launch Box’s® original Serial Number has been altered, changed, manipulated, counterfeited, removed, sanded or is illegible. A Launch Box® with an illegible or incomplete Serial Number, or any attempt to alter or modify a Serial Number, will void the Warranty. Warranty is null and void where Magic-Flight is unable to identify a Launch Box® serial number due to counterfeiting or any other reason listed above. A Launch Box without a Serial Number is not eligible for Warranty.

This Warranty is valid only when the Launch Box® is used with appropriate equipment in conformity with the instructions described within the Magic-Flight Launch Box® Flight Guide at https://www.magic-flight.com/pdf/flightguide.pdf or other instruction manual included.

DEFECTIVE ITEMS

Magic-Flight warrants against material manufacturing defects in materials and workmanship. Each Launch Box® unit undergoes strict quality control measures with careful and thorough inspection and repeated testing. A defective Launch Box® is covered per this Warranty Policy.

DAMAGED ITEMS

This Warranty covers any damage that impedes, limits or prevents the functional operation of your Launch Box® and shall apply to damage which occurs in shipment and delivery, applications, and uses for which this product is intended.

Warranty does not cover misplaced, lost, stolen, confiscated, defaced, destroyed, abused, willfully or intentionally damaged Launch Box® units, or any unit with an illegible, altered, or missing Serial Number. Any damages incurred by modifying or altering a Launch Box® are not covered under this Warranty Policy.

LAUNCH BOX® LIMITED LIFETIME FUNCTIONAL WARRANTY

This warranty is valid and guaranteed on the lifetime of the product(s) on the market. Magic-Flight will provide a maximum of (1) one replacement Launch Box® unit per the unique Serial Number of each damaged or defective Launch Box® unit.

The Magic-Flight Warranty extends to the Launch Box® unit and its attached components including the cover, cover lock, cover pin, trench, screen fold, and draw hole. If the Launch Box® cover is damaged, but the unit is otherwise functional, Magic-Flight will provide a replacement lid. No product registration is required.

NON-WARRANTIED ITEMS

Every Launch Box® contains an orange indicator light inside the Launch Box® trench designed to guide you towards your perfect session. This orange light will not last forever and therefore is not covered under this Warranty.

WARRANTY RETURN PROCESS

If there is visible damage or you know you would like to file a Warranty Claim, please go to http://www.magic-flight.com/contact.php and complete the information. Select Topic: WARRANTY CLAIM and submit your Claim. Please state LAUNCH BOX at the beginning of your brief message.

Magic-Flight Customer Service Crew will review your Claim and confirm your request and provide detailed shipping instructions for returning your damaged or defective Launch Box® device for exchange at its California, United States of America facility. DO NOT SEND IN YOUR LAUNCH BOX UNLESS EXPLICITLY INSTRUCTED TO DO SO BY MAGIC-FLIGHT.

The Warranty Claim instructions must be followed in order to ensure proper processing of your Claim. Failure to follow Magic-Flight’s instructions may void the Warranty subject to Magic-Flight’s discretion. Photographic evidence may be required for Warranty Claim processing. Customer Service reserves the right to make warranty and replacement determinations at its own discretion on a case-by-case basis. Instructions for Domestic and International Customers are different. BE SURE TO PROVIDE YOUR CURRENT CORRECT AND VALID DELIVERY ADDRESS.

The damaged or defective Launch Box® device must be securely wrapped (we recommend foil) and sealed (we recommend a zip lock bag) and sent to the Magic-Flight return mailing address, as provided by Customer Service. We do our best to process claims in a timely manner however, processing times may vary and may take up to 4-6 weeks.

All returned Launch Boxes® must include the original packaging material. If the original packaging materials are not available, Customers must provide reasonably adequate packaging to prevent damage during transit. Customers are responsible for the cost of insuring and shipping the Launch Box® back to the Magic-Flight facility in the state of California, United States of America.

Any Warranty replacement item(s) sent by Magic-Flight back to the Customer will be shipped via ground service at Magic-Flight’s expense. Magic-Flight® is not responsible for items lost or misplaced in transit by the mail carrier service.

All returned Launch Boxes® are inspected. Launch Boxes® returned for Warranty become property of Magic-Flight.

A damaged or defective Launch Box® unit returned under Warranty will be processed per this Limited Lifetime Functional Warranty Policy.

ADDITIONAL INFORMATION

If items are returned due to an error on Magic-Flight’s part, Magic-Flight will pay one-way shipping costs for the specified item as expressly approved by Magic-Flight. This policy is subject to Magic-Flight’s full claims review.

MAGIC-FLIGHT IS IN NO WAY RESPONSIBLE, UNDER ANY CIRCUMSTANCES, FOR INDIRECT OR CONSEQUENTIAL DAMAGES. MAGIC-FLIGHT IS NOT LIABLE FOR ANY COSTS THAT THE END CUSTOMER INCURS IF INDEPENDENTLY IDENTIFYING THE SOURCE OF LAUNCH BOX® PROBLEM(S), REMOVING COMPONENTS OF THE LAUNCH BOX® PRODUCT, OR SERVICING THE LAUNCH BOX PRODUCT.

WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE LAUNCH BOX® SOLD BY MAGIC-FLIGHT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF MAGIC-FLIGHT.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON MAGIC-FLIGHT.

THIS LIMITED LIFETIME FUNCTIONAL WARRANTY GIVES A CUSTOMER SPECIFIC LEGAL RIGHTS, AND A CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

90-DAY LIMITED ACCESSORY WARRANTY AND RETURN POLICY

Magic-Flight warrants that specific items will be free from material or functional defects, or damage. This warranty is extended to all original consumer purchases for 90-days after the purchase date, with Proof of Purchase required on the following items:

Power Adapter 3.0 and any components sold together as a unit or separately.

Magic-Flight warrants that the Power Adapter 3.0®, and all its electronic components, excluding instructions supplied with the product, as well as the electronic Car Adapter, Wall Plug Attachment, and replacement cords will be free from damage, material or functional defects. This Warranty is extended to all original consumer purchasers of an original PA 3.0® purchased as a unit or sold as separate components including: Rheostat, Magnetic-Connection Cable, 24 watt A/C Wall Plug attachment, and 12 volt Car Adapter attachment for 90-days after the purchase date, with Proof of Purchase required.

This Warranty is valid and guaranteed 90-days from the date of purchase. Magic-Flight will provide a maximum of (1) one replacement on an exchange basis for a malfunctioning component(s) of the Power Adapter 3.0® and its electrical components: Rheostat, Magnetic-Connection Cable, 24 watt A/C Wall Plug attachment, and 12 volt Car Adapter attachment whether sold together as a unit or separately.

FLIGHT KIT ACCESSORIES

Magic-Flight warrants the accessories contained within the Launch Box® Flight Kit including: the Ni-MH batteries, two-port battery charger, outlet plug adapter (if included), and glass draw stem, and natural bristle cleaning brush, will be free from damage, material or function defects. This warranty is extended to all original consumer purchases unit for 90-days after the purchase date, with Proof of Purchase required.

This Warranty is valid and guaranteed 90-days from the date of purchase. Magic-Flight will provide a maximum of (1) one replacement on an exchange basis for each Flight Kit component with a manufacture or functional defect of the Ni-MH batteries, two-port battery charger, outlet plug adapter (if included), glass draw stem, or natural bristle cleaning brush.

90-DAY ACCESSORY WARRANTY RETURN PROCESS

If there is no visible damage to the unit and an issue persists please email Customer Service at: customerservice@magic-flight.com. We’re here to help.

To file a Warranty Claim, please go to http://www.magic-flight.com/contact.php and complete the information. Select Topic: WARRANTY CLAIM and submit your Claim. Please state FLIGHT KIT ACCESSORIES at the beginning of your message and let us know what happened. We will do our best to get you back in Flight quickly.

Magic-Flight Customer Service Crew will review your Claim and confirm your request and provide detailed shipping instructions for returning your damaged or defective Launch Box® device for exchange at its California, United States of America facility. DO NOT SEND IN YOUR ACCESSORIES UNLESS EXPLICITLY INSTRUCTED TO DO SO BY MAGIC-FLIGHT.

The Warranty Claim instructions must be followed in order to ensure proper processing of your Claim. Failure to follow Magic-Flight’s instructions may void the Warranty subject to Magic-Flight’s discretion. Photographic evidence may be required for Warranty Claim processing. Customer Service reserves the right to make warranty and replacement determinations at its own discretion on a case-by-case basis. Instructions for Domestic and International Customers are different. BE SURE TO PROVIDE YOUR CURRENT CORRECT AND VALID DELIVERY ADDRESS.

Any Warranty replacement item(s) sent by Magic-Flight back to the Customer will be shipped via ground service at Magic-Flight’s expense. Magic-Flight® is not responsible for items lost or misplaced in transit by the mail carrier service.

All returned product is inspected. Any products returned for Warranty become property of Magic-Flight.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON MAGIC-FLIGHT.

THIS 90-DAY LIMITED WARRANTY GIVES A CUSTOMER SPECIFIC LEGAL RIGHTS, AND A CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Where there is a conflict, this revision, dated December 19th, 2019, supersedes all other prior warranty statements and policies issued by Magic-Flight.