Social media managers can also get a better sense of your history. They'll see your publicly available Facebook or Instagram profile, and will know whether or not you've spoken before. They can even apply labels, so they'll know if your concerns are particularly urgent or if you're a regular.

Everyone using Pages Manager should see the new inbox available within weeks, and it'll spread to other devices as well. The question is: will regular users see anything like this? Why can't we check our Instagram interactions in Facebook, for example? Still, this is a good sign -- it shows that Facebook is aware of at least some situations where its social networks need tighter integration.