“One of the things we fail to think about is the fact that when a person is dialing 9-1-1, it can be a very chaotic environment and there could be a lot of panic involved. If they have preloaded a profile that automatically populates for our responders, we have useful information, even if the person cannot relay all needed information to us.”

Kenneth Ellerbe

Chief of Fire and EMC

Fire and EMS Department

Washington D.C.