He added that the letter “seemed genuine and even mentioned Timothy’s siblings.” It was “a respectful letter,” Eckels wrote. The family of Corey Ingram, another Navy systems technician who died in the collision on the USS John McCain, also confirmed to The Atlantic they received a rush-delivered letter from the White House on October 20. A third family, of another sailor who perished in the accident, John M. Hoagland III, said they, too, received a rush-delivery letter this week. A fourth family, that of Allen Levi Stigler Jr., who died in Iraq on August 13, also received a letter on Friday.

It was not immediately clear whether White House condolence letters are typically sent via this expedited shipping. But one former official who served in both Republican and Democratic administrations said that it would be unusual for condolence letters to be sent weeks after the fact, because they were seen as "priority correspondence, to get to the family in a week or two if possible."

The White House declined to address The Atlantic’s specific questions about how Trump has—or has not—comforted grieving military families. “The president and the nation are grateful for the service and sacrifice of our fallen American heroes,” a White House official told The Atlantic.“We have addressed the president’s outreach to the families extensively and out of respect, we are not going to comment further.”

The controversy began with a Rose Garden press conference on Monday, October 16, in which Trump was asked why he had not spoken out about the deaths of four U.S. servicemembers in Niger on October 4. He responded by falsely suggesting that previous presidents hadn’t made personal calls to the families of slain U.S. servicemembers. The next day, he followed up by claiming that he had called “virtually” all fallen servicemembers’ families, which was also false.

In the past week, The Atlantic made contact with 12 families who had been identified as having lost kin serving in the military since January. Along with those contacted by other news outlets like The Washington Post and the Associated Press, about 25 of the 46 families have been reached. Of those 25, a plurality—11 families—said they had received neither a call nor a letter from the president. Nine confirmed that they had received personal calls from the president. Members of four families said they had received a letter, but no call. And members of the remaining family were contacted by the White House, but declined to meet with the president.

According to Roll Call, by 5 p.m. on October 17, the White House had asked and received information from the Pentagon that indicated “senior White House aides were aware on the day the president made the statement that it was not accurate—but that they should try to make it accurate as soon as possible, given the gathering controversy.”