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A British woman has ripped into John Lewis's heart-warming Christmas advert, complaining that it features a black family.

The Twitter troll, who calls herself 'Katie', apparently lives in France but pointedly writes she 'isn't French' on her bio.

She posted a 'letter of complaint' she claimed to have written, on the social media platform where it has been roundly ridiculed.

In it, she writes: "I have to say your 'Christmas' ad is wrong in so many ways.

"We white Brits are STILL the majority in the UK, it seems you want no mention of our traditions.of Christmas or music etc.

(Image: John Lewis/PA)

"Very disappointing that you seem so unaware of the resentment which is building in the UK much of it due to adverts like this. The irony is ,this feedback will probably not even be read by a Brit.....how I grieve for my culture & country. (sic)"

But the complaint was jumped on by furious Twitter users who accused the her of racism.

After Katie claimed her tweet wasn't racist, another Twitter user, Mike P Williams, pointed out: "Saying black people should not be in adverts because we are a white nation & let's keep it that way IS RACIST FFS."

Mr Williams response received more than 1,000 likes as opposed to the five likes Katie received for her previous message.

(Image: John Lewis/PA)

Another man, Ryan Brown, responded: "The irony, of course, is that you're currently an immigrant in France complaining about immigration in Britain."

She did not respond to Mr Brown's comment.

It is unclear whether John Lewis did indeed receive the complaint or whether it was a hoax.