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The Olivia Chow campaign wants Torontonians to know it’s not just reporters who have waited in futility by the phone for Mayor Rob Ford to return their call.

A new ad from the Chow campaign features a Toronto woman named Laura who says she called the mayor 20 times about the TTC and has yet to get a phone call back.

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“Rob Ford is always bragging that he’s too busy to do this or he’s too busy to do that because he’s calling people back. Well, he didn’t call me back,” Laura says in the video, with a bright, neat-looking kitchen in the background. “It got to the point where my friends would tease me if I would show up late somewhere and I’d say it was the subway. They’d tease me and say ‘Well, did you call the mayor’s office?’

“I have Rob Ford programmed into my phone and he’s never called me back.”

The Chow campaign says Laura is a real person, not an actor, who walked into their campaign office several weeks ago and told them her story.