After a YouTube video apparently showing a suicide victim was posted by Logan Paul last week, the video service has penned an open letter addressing the incident, promising to take action.

“Many of you have been frustrated with our lack of communication recently. You’re right to be. You deserve to know what's going on,” the YouTube Twitter account posted Tuesday (Jan. 9). “Like many others, we were upset by the video that was shared last week. Suicide is not a joke, nor should it ever be a driving force for views.”

Late last month, Paul posted a video from Japan's Aokigahara forest -- nicknamed "suicide forest" -- appearing to show a dead body hanging from a tree. Following the video, many petitioned for the site to terminate Paul's channel, which has 15 million subscribers.