Cloud Contact Center

Virtual Contact Center

TELNOVO’s Virtual Contact Center is a hosted call center Voip solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions.

TELNOVO’s Virtual Contact Center is integrated with our own Premium Wholesale A-Z Termination service to give you an easy-to-use yet extremely powerful contact center.

Low start-up costs, low monthly fees —Implement with no hardware (except phones) to install or manage, just one low monthly fee.

—Implement with no hardware (except phones) to install or manage, just one low monthly fee. Your agents, anywhere — Unite local and remote agents under one virtual call center. All information is routed through our hosted call center dialer application, so you can establish routing rules and agent groups without limiting you to a single physical location.

— Unite local and remote agents under one virtual call center. All information is routed through our hosted call center dialer application, so you can establish routing rules and agent groups without limiting you to a single physical location. Get started quickly —Deploying a call center is now fast and easy; our jumpstart program gets you up and running fast.

—Deploying a call center is now fast and easy; our jumpstart program gets you up and running fast. Change is good—Configure your hosted call center dialer or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support helpdesk, or a customer service department, we have a solution for your business.

Virtual Contact Center Benefits: