Let’s start with a figure – a study by Juniper Research predicts that by 2022 chatbots will save about $8 billion for businesses. The study included chatbots in the healthcare and banking industry. However, we may safely assume that in other industries the situation is about the same.

What’s so special about chatbots that allows them to generate such impressive savings?

In fact, a chatbot is just a cleverly written piece of software that imitates human conversation, so how chatbots can possibly save costs for their owners? Let’s look closer.

The main point of implementing a chatbot is replacing the human that was doing the same tasks before. If we look at the cost saving issue from this point of view, we will see a number of definite advantages that a chatbot can bring to a business.