In response to a Univision report that outlined a disturbing array of hate-fueled attacks at Walmart stores in recent months, the company defended itself Thursday, expressing “disappointment” over the unpleasant experiences suffered by its customers.

On Monday, Univision described reports of 35 incidents at Walmarts received by Documenting Hate , a project led by ProPublica that is tracking hate around the country since the presidential election. Univision is a partner in the project.

Since Univision’s story ran, at least seven additional people have reported hate and bias incidents at Walmart to Documenting Hate. Those incidents involve verbal harassment or threats due to a person’s race, religion or ethnicity, or because they were speaking a language other than English.

Attacks on workers

A number of Walmart employees told Univision they were unsure how to respond when customers exhibited hateful behavior – and especially when it was directed at them. In at least three instances, employees told Univision they felt they were not adequately supported by their employer when a customer targeted them.

On Thursday, Hargrove declined to provide specifics about Walmart’s employee training and whether that includes mention of hate, bias or discrimination. Nor did he specifically address whether the company has a protocol for when its own employees are the target of hateful attacks. “Associates are trained to address sensitive situations to try to defuse them without further escalation,” he said.