MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As the worldwide Manager, Cloud Operations Engineering (COE) team, you will directly assist the Technical Services senior leadership team in building out and scaling the COE team, including augmenting its staff, policies, processes and tools. You should be prepared to lead a 24/7/365 global response effort that follows the sun, with COE engineers located in our offices across the globe.

You will interact with other teams within MongoDB to ensure short- and long-term customer success with Atlas, including other teams within Engineering as well as the Sales, Product Marketing, Customer Success and Professional Services organizations. You are skilled in bringing parties together to solve complex problems, and in building trust relationships with both colleagues and customers.

This is a broad-spanning leadership role that will include day-to-day duties such as establishing and checking systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.

At MongoDB you will grow your career and skills, wear multiple hats, and be part of a technical operations team that works at the frontier of cloud services and database systems.

Responsibilities

Manage and lead a team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base

Scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools, and hire and ramp the best Cloud Operations Engineers in the world!

Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents

Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution

Automate routine monitoring and troubleshooting tasks

Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution

Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure

Provide consistent, high-quality feedback and recommendations to our product managers and development teams regarding product defects or recurring patterns of malperformance

Inform executive leadership and escalation management personnel of major outages

Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Requirements

Team Lead experience of an oncall DevOps, SRE, or Cloud Operations team (at least 2 years)

Experience with being an oncall DevOps, SRE, or Cloud Operations engineer (at least 2 years)

Expertise with Linux system administration and networking technologies like DNS, TCP/IP, etc.

Knowledgeable about a wide range of web and internet technologies

Knowledge of database operations and concepts

Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

Experience in monitoring, system performance data collection and analysis, and reporting

Capability to write small programs/scripts to solve both short-term systems problems

A CS/CE degree or equivalent experience

At least 1 of the following programming languages: Java, Go, Python, Javascript

A keen interest in learning new things

Nice To Have

MongoDB

Splunk

Kubernetes

*MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.