Nicolas (5/16/2016, 12:16:51 AM): Hello, My name is Nicolas how may I assist you today?

Me (5/16/2016, 12:17:03 AM): Hello, I think I have a possible breach of my account to report.

Me (5/16/2016, 12:17:13 AM): My login email is being shown as "no longer valid"

Me (5/16/2016, 12:17:39 AM): Even though I am almost 100% certain it is and has been the email I have used to log into the PSN for years.

Nicolas (5/16/2016, 12:17:52 AM): Hi, I hope that other than this problem you are doing well today! My apologies for the inconvenience you’re having with the email of your account, rest assure that I will do my best in order to resolve this issue.

Nicolas (5/16/2016, 12:17:56 AM): May I have the email and online ID of your account?

Me (5/16/2016, 12:18:01 AM): Yes, sir.

Me (5/16/2016, 12:18:06 AM): Email: xxxxxxxxxxxxxxxxx@gmail.com

Me (5/16/2016, 12:18:10 AM): ID: #######

Nicolas (5/16/2016, 12:18:32 AM): Thank you Benjamin, just a minute please

Me (5/16/2016, 12:18:54 AM): Thanks.

Me (5/16/2016, 12:19:06 AM): Any explanation as to how this could have happened would also be appreciated.

Nicolas (5/16/2016, 12:19:08 AM): Do you have access to this email xxxxxxxxxxxxx@gmail.com ?

Me (5/16/2016, 12:19:16 AM): Yes I'm logged into it in a separate tab now.

Me (5/16/2016, 12:19:37 AM): The reason I am stressing it is because my credit card information is stored in that account and I know PSN has had issues with hacking in the past.

Me (5/16/2016, 12:20:00 AM): I've checked my accounts and everything appears fine but I don't know.

Nicolas (5/16/2016, 12:20:24 AM): That might happen is the email was compromised of if the password and email of the PSN account was shared, I recommend you that once you have access to your account to change your email and change the password of your email

Me (5/16/2016, 12:20:40 AM): Could you tell me the email address my ID has been attached to now?

Me (5/16/2016, 12:20:42 AM): Before you change it?

Me (5/16/2016, 12:20:53 AM): I want to know, maybe I mistakingly changed it but I don't think so.

Me (5/16/2016, 12:21:07 AM): the only other email it would be would be ben@theflowingofthedao.com

Nicolas (5/16/2016, 12:21:38 AM): Don't worry, just let me put the original email back on your account

Me (5/16/2016, 12:21:43 AM): This is very distressing. My email address password is a highly secure randomized 18 alphanumeric password.

Me (5/16/2016, 12:21:55 AM): I want to know what the email is that they changd it to before you change that please.

Nicolas (5/16/2016, 12:23:09 AM): Benjamin, there's some information that we cannot provide due to security guidelines I'm just able to confirm the information that you may provide us, I am really sorry, as you may know where I am I have to follow some rules that I can't bent

Nicolas (5/16/2016, 12:23:27 AM): This is only to protect the integrity of each account

Me (5/16/2016, 12:23:30 AM): This is ridiculous.

Me (5/16/2016, 12:23:37 AM): I demand to be remunerated for this inconvenience.

Me (5/16/2016, 12:23:41 AM): I want store credit or something.

Me (5/16/2016, 12:24:44 AM): I want your full name, your supervisor's name and email address, and whatever your employee number is, sir. I realize that you may not be authorized to give out that information but I will talk to your supervisor.

Nicolas (5/16/2016, 12:25:53 AM): Benjamin, you're right we cannot provide that information we can provide you the case number, but I can connect you with my supervisor, allow me a moment in the line while I connect you.

Me (5/16/2016, 12:26:09 AM): Please reset the account as well and provide me with that information.

Me (5/16/2016, 12:26:16 AM): Reset the email.

Me (5/16/2016, 12:26:51 AM): I want the case number, your supervisor's contact information, and I will be saving the contents of this chat to a log.

Nicolas (5/16/2016, 12:28:55 AM): Just to clarify, would you like me to connect you with my supervisor because the contact information you are asking can't be provided, but I can help you to update your email

Me (5/16/2016, 12:30:34 AM): What I'm seeing on the internet is that you guys went ahead and activated two-step verification without properly availing your users that the change was coming.

Me (5/16/2016, 12:31:17 AM): I want to talk to someone to get reimbursed for the time I've wasted. I'm paying for a service I can't even access and now I'm having to fish around on the internet for a solution to a problem that didn't exist a month ago.

Me (5/16/2016, 12:31:29 AM): That's why I want to talk to your supervisor.

Nicolas (5/16/2016, 12:31:36 AM): I understand, please give me a moment

Me (5/16/2016, 12:31:39 AM): I want you to reattach my email to the account.

Me (5/16/2016, 12:32:37 AM): https://hacked.com/sony-finally-brings-2fa-security-to-playstation-network/

Me (5/16/2016, 12:33:01 AM): This was published 21 April 2016. I haven't logged into my account since Late March-Early April.

Nelson (5/16/2016, 12:33:38 AM): Hello, My name is Nelson how may I assist you today?

Me (5/16/2016, 12:33:44 AM): It would've been nice had you guys CONFIRMED that the contact information for the 2FA was still VALID. I moved to Japan years ago and the cellphone number on file is long since obsolete.

Me (5/16/2016, 12:34:01 AM): Hi Nelson, I've been chatting with Nicolas. He's been very helpful so far but I am a bit distressed.

Me (5/16/2016, 12:34:17 AM): Trying to log into my PSN account I find that my email has been rendered "invalid".

Me (5/16/2016, 12:34:42 AM): He tells me its because I may have given out the password or that my email account was compromised - both of which are patently false.

Me (5/16/2016, 12:35:48 AM): He's reattaching my email (which I've had registered with PSN since at least 2007) to my ID's account (######) but I would like to request some type of compensation for this inconvenience.

Me (5/16/2016, 12:36:56 AM): Oh ..

Nelson (5/16/2016, 12:37:05 AM): Hi Benjamin, I am sorry to know about this inconvenience with your account and I will be happy to check on this. Currently, what I can do for you is set the log in email to your (xxxxxxxxxxxx@gmail.com) account. After that, we can set a new password that contains capital letters and numbers to make sure we set a stronger one.

Me (5/16/2016, 12:37:10 AM): and I wanted to know what email has now been associated with the ###### ID.

Me (5/16/2016, 12:37:42 AM): I want to know who hacked my account if that is in fact what happened - or if this is as a result of you implementing 2FA.

Me (5/16/2016, 12:38:15 AM): I also want the case number for this issue.

Me (5/16/2016, 12:39:27 AM): I also request store credit for this inconvenience, either in the form of the games Uncharted 1, 2, and 3 gifted to my account or otherwise.

Nelson (5/16/2016, 12:41:54 AM): Yes, your case number is: 11304226. Great! I am sending you a password reset link to your email address. Can you please check your email now to confirm that you have received it? Please make sure to check in your Spam / Junk folders as well.

Me (5/16/2016, 12:42:06 AM): Checking ..

Me (5/16/2016, 12:44:29 AM): Received.

Nelson (5/16/2016, 12:45:30 AM): Great, now please make sure to set a strong password that has capital letters and numbers combination so no one can access or guess what the password from the account is.

Nelson (5/16/2016, 12:46:17 AM): Unfortunately we are not able to provide the information from the email that the Sign in ID was changed to, but I am positive this will not happen again as we are taking the appropriate actions to avoid it.

Me (5/16/2016, 12:46:45 AM): Okay, I've updated the password to something incredibly strong.

Me (5/16/2016, 12:47:01 AM): Now, about the store credit.

Me (5/16/2016, 12:47:31 AM): Because there's no reason this had to happen. You can't even tell me what email was linked to the account which leads me to believe Sony is somehow the culpable party here.

Me (5/16/2016, 12:47:45 AM): I want some type of store credit. Preferably in the form of Uncharted 1,2, and 3.

Nelson (5/16/2016, 12:48:43 AM): Unfortunately we are not able to credit for these type of inconveniences, but again this should not happen if you set a new password and keep your account safe by not sharing it, which I know you did not but that is the safest way.

Nelson (5/16/2016, 12:48:44 AM): Is there anything else I can assist you with today?

Me (5/16/2016, 12:49:38 AM): Hold on.

Me (5/16/2016, 12:49:53 AM): I'm trying to log into my PSN account on the Playstation now with the updated password to no avail.

Me (5/16/2016, 12:49:59 AM): Are you SURE you linked it to my account?

Me (5/16/2016, 12:50:19 AM): Also, I want your supervisor's information because there is NO WAY I am going away without SOME kind of remuneration.

Nelson (5/16/2016, 12:50:27 AM): Go to https://account.sonyentertainmentnetwork.com/login.action and verify if you can log in with your GMAIL account and password

Me (5/16/2016, 12:51:46 AM): Standby

Me (5/16/2016, 12:53:45 AM): Okay I was able to log in.

Me (5/16/2016, 12:53:58 AM): Now I want to speak to your supervisor.

Me (5/16/2016, 12:56:10 AM): I just wasted an hour of my time sorting out a problem you presumably made and you won't even give me the courtesy of a 9 year old game?

Me (5/16/2016, 12:56:24 AM): This is unsatisfactory.

Me (5/16/2016, 12:56:31 AM): Trust me when I say this will be going on Reddit.

Me (5/16/2016, 12:57:39 AM): Please connect me with your supervisor, Nelson.

Nelson (5/16/2016, 12:58:05 AM): I am sorry, but this is the highest level of support you can get in regards of this matter, and I understand how you may feel but there are only two ways that someone can get access to another's SEN account. Either the owner of the SEN account physically inputs their account information onto another's PS3/PS4 console. Or, an owner shares their account information with another player online to share downloaded games, add-ons, maps, etc.