

JenSuisUn

Premium Member

join:2006-02-23

Chatham, ON JenSuisUn Premium Member Stop Sell Update (JAN 9th 2012) Current Stop sells in place. Scarlett & McNicoll added.



21 Grand Crest Place Kitchener

35 Scarlett Rd Etobicoke

1000 Dupont Toronto

50 Anderson Markham

3330 McNicoll Scarborough



Martin

koreyb

Open the Canadian Market NOW

join:2005-01-08

Etobicoke, ON koreyb Member And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening.



They (ROGERS) really need to get this figured out.... It's not rocket science.



elwoodblues

Elwood Blues

Premium Member

join:2006-08-30

Somewhere in elwoodblues Premium Member said by koreyb: And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening.



They (ROGERS) really need to get this figured out.... It's not rocket science.

Better question ,can TSI have links added to these POI's or do the upgrades now have to go to the aggregated POI on York Mills?

resa1983

Premium Member

join:2008-03-10

North York, ON resa1983 Premium Member said by elwoodblues: said by koreyb: And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening.



They (ROGERS) really need to get this figured out.... It's not rocket science.



Better question ,can TSI have links added to these POI's or do the upgrades now have to go to the aggregated POI on York Mills?



Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so. Part of the proceedings with the UBB, was that the non-aggregated POIs had to be maintained, and that Rogers has to install upgrades if ordered, for the next 2 yrs.Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so.



BACONATOR26

Premium Member

join:2000-11-25

Nepean, ON BACONATOR26 to koreyb

Premium Member to koreyb

It also probably doesn't account for node issues which could take a bit of time to fix.



elwoodblues

Elwood Blues

Premium Member

join:2006-08-30

Somewhere in elwoodblues to resa1983

Premium Member to resa1983

said by resa1983: said by elwoodblues: said by koreyb: And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening.



They (ROGERS) really need to get this figured out.... It's not rocket science.



Better question ,can TSI have links added to these POI's or do the upgrades now have to go to the aggregated POI on York Mills?



Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so.

Part of the proceedings with the UBB, was that the non-aggregated POIs had to be maintained, and that Rogers has to install upgrades if ordered, for the next 2 yrs.Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so. And if they don't? You know just like the big hype that Rogers had been found in violation of Net Neutrality rules. Where is that at these days Theresa? Oh wait, it's stuck in the "enforcement department" of course.....



TwiztedZero

Nine Zero Burp Nine Six

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join:2011-03-31

Toronto, ON TwiztedZero to BACONATOR26

Premium Member to BACONATOR26

said by BACONATOR26: It also probably doesn't account for node issues which could take a bit of time to fix.





Then take into account needed upgrades at the 151 Front St. location interconnects... Then take into account orders of new CMTS line cards from Japan that can in itselt take up to 12 weeks. Then an install and config at the POI in question. Then factor in load balancing, and DHCP resolution.Then take into account needed upgrades at the 151 Front St. location interconnects...

thedc

join:2012-01-09

Toronto, ON thedc to JenSuisUn

Member to JenSuisUn

This sucks, I was waiting for my modem to arrive and when it finally gets here I find that there is a stop sell from my POI.



Now what do I do? How long do these things take to resolve?

resa1983

Premium Member

join:2008-03-10

North York, ON resa1983 to elwoodblues

Premium Member to elwoodblues

said by elwoodblues: And if they don't? You know just like the big hype that Rogers had been found in violation of Net Neutrality rules. Where is that at these days Teresa? Oh wait, it's stuck in the "enforcement department" of course.....



CRTC still hasn't posted them online for non-compliance as their September policy stated they had to quarterly.. :\



Last I heard, Jason contacted the CRTC and we'll be informed as to the results of the Enforcements Division. Because our complaints are closed, and forwarded to Enforcements, everything enforcements is based on the previous complaints. :\



As for Rogers not following CRTC orders to maintain non-aggregated POIs... Who knows.. They ignored CRTC's orders to set up the aggregated POI for years on end.. Nobody made a complaint that it wasn't up & ready, therefore the CRTC doesn't care to get involved. Fixed. :PCRTC still hasn't posted them online for non-compliance as their September policy stated they had to quarterly.. :\Last I heard, Jason contacted the CRTC and we'll be informed as to the results of the Enforcements Division. Because our complaints are closed, and forwarded to Enforcements, everything enforcements is based on the previous complaints. :\As for Rogers not following CRTC orders to maintain non-aggregated POIs... Who knows.. They ignored CRTC's orders to set up the aggregated POI for years on end.. Nobody made a complaint that it wasn't up & ready, therefore the CRTC doesn't care to get involved.



elwoodblues

Elwood Blues

Premium Member

join:2006-08-30

Somewhere in elwoodblues Premium Member said by resa1983: said by elwoodblues: And if they don't? You know just like the big hype that Rogers had been found in violation of Net Neutrality rules. Where is that at these days Teresa? Oh wait, it's stuck in the "enforcement department" of course.....



CRTC still hasn't posted them online for non-compliance as their September policy stated they had to quarterly.. :\



Last I heard, Jason contacted the CRTC and we'll be informed as to the results of the Enforcements Division. Because our complaints are closed, and forwarded to Enforcements, everything enforcements is based on the previous complaints. :\



As for Rogers not following CRTC orders to maintain non-aggregated POIs... Who knows.. They ignored CRTC's orders to set up the aggregated POI for years on end.. Nobody made a complaint that it wasn't up & ready, therefore the CRTC doesn't care to get involved.

Fixed. :PCRTC still hasn't posted them online for non-compliance as their September policy stated they had to quarterly.. :\Last I heard, Jason contacted the CRTC and we'll be informed as to the results of the Enforcements Division. Because our complaints are closed, and forwarded to Enforcements, everything enforcements is based on the previous complaints. :\As for Rogers not following CRTC orders to maintain non-aggregated POIs... Who knows.. They ignored CRTC's orders to set up the aggregated POI for years on end.. Nobody made a complaint that it wasn't up & ready, therefore the CRTC doesn't care to get involved.



Ask Diskace about where that got him, trying to launch Ebox cable in Toronto. In otherwords SFA is the result of it all. And would be the result of them ignoring the regs about using allowing the continued use of non-aggregated POI"s.Ask Diskace about where that got him, trying to launch Ebox cable in Toronto.



creed3020

Premium Member

join:2006-04-26

Kitchener, ON creed3020 to JenSuisUn

Premium Member to JenSuisUn

So I imagine it is too early to ask about upgrade plans?



I cannot find the old threads that listed when the 4th gig links were ordered and I know they were delayed because of the new pricing stuff and all. I have a few people asking (who I referred in my POI) why their cable connection is so slow.

InvalidError

join:2008-02-03 InvalidError to resa1983

Member to resa1983

said by resa1983: Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so. Which they most likely aren't going to get since lead times on router components other than optics are often several weeks.

yabos

join:2003-02-16

London, ON 56.8 11.3

yabos Member said by InvalidError: said by resa1983: Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so.

Which they most likely aren't going to get since lead times on router components other than optics are often several weeks. Why does Rogers only order components when they are needed? They should have ample inventory so they aren't waiting weeks or months.

InvalidError

join:2008-02-03 InvalidError Member said by yabos: Why does Rogers only order components when they are needed? They should have ample inventory so they aren't waiting weeks or months. Even if they usually do have some, they may not have enough to cover all upgrades and repairs between orders if more unexpected stuff than usual happens.



LazMan

Premium Member

join:2003-03-26

Welland, ON LazMan to yabos

Premium Member to yabos

said by yabos: Why does Rogers only order components when they are needed? They should have ample inventory so they aren't waiting weeks or months.





That's not to excuse poor planning and forecasting; which should mitigate the delays (when a link hits xx% utiliziation, planning for upgrades should begin, including ordering long-lead materials...) Some of these cards are over 100k each... You don't have those just lying around "in-case" (well, other then emergency spares, and they shouldn't be used to upgrades...).That's not to excuse poor planning and forecasting; which should mitigate the delays (when a link hits% utiliziation, planning for upgrades should begin, including ordering long-lead materials...)



creed3020

Premium Member

join:2006-04-26

Kitchener, ON creed3020 to JenSuisUn

Premium Member to JenSuisUn

I have never understood the logic, "Part X takes 2 months to order in so that is why upgrade is delayed". That part should have been ordered three months out so that it was ready for the upgrade date. Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly...

InvalidError

join:2008-02-03 InvalidError Member said by creed3020: Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly...



While they SHOULD be able to predict future needs, sometimes they do fail epically. If you look at Rogers' decision to bump speeds from 15Mbps to 24Mbps with all the congestion and other problems that followed, it looks like Rogers grossly under-estimated the impact on their network at just about every layer.While they SHOULD be able to predict future needs, sometimes they do fail epically.

resa1983

Premium Member

join:2008-03-10

North York, ON resa1983 Premium Member Please check the York Mills graphs. I suspect you will need to put another stop sell on it again....

BikeHelmet

join:2010-04-15 BikeHelmet to creed3020

Member to creed3020

quote: I have never understood the logic, "Part X takes 2 months to order in so that is why upgrade is delayed". That part should have been ordered three months out so that it was ready for the upgrade date. Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly... I gather Teksavvy planned accordingly, and put in orders at least 3 months before they were required.



Unfortunately some are taking 6-8 months to complete?



Ouch? I gather Teksavvy planned accordingly, and put in orders at least 3 months before they were required.Unfortunately some are taking 6-8 months to complete?Ouch?

the cerberus

join:2007-10-16

Richmond Hill, ON 1 edit the cerberus Member said by BikeHelmet: quote: I have never understood the logic, "Part X takes 2 months to order in so that is why upgrade is delayed". That part should have been ordered three months out so that it was ready for the upgrade date. Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly... I gather Teksavvy planned accordingly, and put in orders at least 3 months before they were required.



Unfortunately some are taking 6-8 months to complete?



Ouch?

I gather Teksavvy planned accordingly, and put in orders at least 3 months before they were required.Unfortunately some are taking 6-8 months to complete?Ouch?

When they order an upgrade from videotron it comes in the planned appropriate amount of time.

When they order it from rogers, it has unexplained delays, and is installed often many months after they were planning on having it upgraded. That's exactly it. They do plan ahead, but rogers drops the ball.When they order an upgrade from videotron it comes in the planned appropriate amount of time.When they order it from rogers, it has unexplained delays, and is installed often many months after they were planning on having it upgraded.

dufferintek

join:2012-01-10 dufferintek to JenSuisUn

Member to JenSuisUn

Forgive my ignorance, but would a "stop sell" in my area mean that the service is essentially at capacity? The last few weeks my ping has been terrible (and I'm in one of the areas from the OP)... just trying to understand my situation and trying to understand if switching to DSL would be a better option.



Teddy Boom

k kudos Received

Premium Member

join:2007-01-29

Toronto, ON Teddy Boom Premium Member said by dufferintek: Forgive my ignorance, but would a "stop sell" in my area mean that the service is essentially at capacity? The last few weeks my ping has been terrible (and I'm in one of the areas from the OP)... just trying to understand my situation and trying to understand if switching to DSL would be a better option.





If you are on DuPont, I think we expect an upgrade pretty soon. I'm hoping for an update on that any day now. If you aren't on DuPont I'd look into other possible causes of trouble (like node congestion as well as POI congestion, or something else maybe?!?). In general, congestion has to be terrible for ping times to get really noticeably bad. Like, speedtests under 2mbit or something. To the best of my knowledge only DuPont is like that.If you are on DuPont, I think we expect an upgrade pretty soon. I'm hoping for an update on that any day now. If you aren't on DuPont I'd look into other possible causes of trouble (like node congestion as well as POI congestion, or something else maybe?!?).

dufferintek

join:2012-01-10 dufferintek to Teddy Boom

Member to Teddy Boom

Re: Stop Sell Update (JAN 9th 2012)



(PS: I just ran a speedtest:







That's the best ping I've seen in two weeks but that's an accurate representation of our speeds, definitely.) You nailed it, I am in the Dupont area. I guess that's what it is. We were thinking about switching to the DSL service to solve the problem (it's really annoying, we do a lot of VOIP and gaming) but I'd rather avoid the $100 activation fee for it. I will keep an eye on this forum for news of an upgrade, I suppose. Thanks for your quick response.(PS: I just ran a speedtest:That's the best ping I've seen in two weeks but that's an accurate representation of our speeds, definitely.)



TwiztedZero

Nine Zero Burp Nine Six

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join:2011-03-31

Toronto, ON TwiztedZero to Teddy Boom

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said by Teddy Boom: If you are on DuPont, I think we expect an upgrade pretty soon. I'm hoping for an update on that any day now. If you aren't on DuPont I'd look into other possible causes of trouble (like node congestion as well as POI congestion, or something else maybe?!?).



Because of the need to order the custom made hardware from Japan, expected to take 12 weeks or so according to TSI Marc's source, »



I too am awaiting word on updates to the Dupont POI situation as well as the 151 Front St. workarounds. I am certainly hopeful for an earlier resolution to the Dupont POI so that I may finally at long last actually enjoy the 24/1 service I've been expecting but haven't yet seen to its fullest potential. If it happens between end of January or early February then GREAT, I'm quite anxious and looking forwards to an improvement in service. I'm no expert, but I peg Dupont POI upgrades to be finished if at all either late March or early April. This is just spectulation on my part, not fact so plz don't quote me on it.Because of the need to order the custom made hardware from Japan, expected to take 12 weeks or so according to TSI Marc's source, » blogs.teksavvy.com/2011/ ··· ndwidth/ I too am awaiting word on updates to the Dupont POI situation as well as the 151 Front St. workarounds. I am certainly hopeful for an earlier resolution to the Dupont POI so that I may finally at long last actually enjoy the 24/1 service I've been expecting but haven't yet seen to its fullest potential. If it happens between end of January or early February then GREAT, I'm quite anxious and looking forwards to an improvement in service.



Teddy Boom

k kudos Received

Premium Member

join:2007-01-29

Toronto, ON Teddy Boom Premium Member Unfortunately, the Dupont POI is not one of them. About Dupont, that executive said Rogers is aiming to add 2 to 3 links around mid-January. Im awaiting another call that provides more details I can share with you. I will do everything in my power to get at least one link for Dupont so our existing clients can get better performance over the holidays. My expectation is that all other upgrades are going to take until April ish because of the equipment order stuff, as you say.



Who knows... I know it is time for another update from TSI Martin though Well, it is that blog post I'm getting my information from:My expectation is that all other upgrades are going to take until April ish because of the equipment order stuff, as you say.Who knows... I know it is time for another update from TSI Martin though

resa1983

Premium Member

join:2008-03-10

North York, ON resa1983 Premium Member All Rogers really needs to do is have 1 or 2 extra on hand at all times.



If a link is ordered, immediately order another (or 2), and install the one on hand.



But, unfortunately it should probably be easier to manage once the aggregated POI is up, and they'll be able to use the 10 gig links instead of these singular links.



creed3020

Premium Member

join:2006-04-26

Kitchener, ON creed3020 to the cerberus

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I am not slamming TSI with my complaints about upgrades and orders. My criticism is towards Rogers and their lack of foresight in network planning. Maybe they do have some brains when it comes to planning but as an end-user consumer it certainly does not appear that way. Overall, it leaves me a wishy-washy feeling towards the company and brand. Why they let themselves develop a poor reputation is beyond but they of course know that we have no where else to turn to!

the cerberus

join:2007-10-16

Richmond Hill, ON 3 edits the cerberus Member That's interesting, because they seem to manage to keep their retail customer POI links under capacity. I cant say I ever had a speed problem on retail except for the obvious throttling, stuff like newsgroups and ftp worked fast and even got speedboost.

Of course with this massive flood of TSI users some nodes have hit capacity, as TSI offers high caps and reasonable pricing, something Rogers never thought would work to attract customers apparently.

I guess then the problem becomes that Rogers never thought they would have to make upgrades this fast because their service was never selling this fast.

Being in this duopoly with Bell, they dont have to be very competitive, or treat canadian's with any respect (by having low caps, and lowering them further).

Maybe, just maybe they will see that being competitive with TSI has attractive advantages.

Then the marketplace will actually be good for us canadians.

I think though, that they see slow upgrades as an opportunity to make the new provider look bad, and dont have much motivation to get them going as they do with their own retail links.