Bertram's Guarantee

If you purchase a pen from Bertram's Inkwell at the suggested retail price, and the manufacturer does not offer a lifetime guarantee, you're covered for life by Bertram's Inkwell. If your pen has a problem, and you are the original owner, we will fix it, or if necessary, replace the pen, provided it is still in production. If it isn't, we will fix it as best we can. All you will pay is a nominal fee to ship the pen to and from the manufacturer.