Excellent service in terms of claims handling is crucial for the reputation of insurers. It is, after all, how they prove their mettle. The management of a claim can make or break an insurer as it cements policy renewal and influences future business. The 2020 Advisen Claims Satisfaction Survey Report will detail how the industry is handling claims and identifies the carriers and TPAs that provide the highest quality claims services based upon a variety of claims handling best practices. New this year are feature interviews with brokers about their thoughts on the results.

The report is based on a survey of risk managers & insurance buyers and brokers conducted in Fall 2019.

Advisen will ship the report once we’ve processed your order.

Disclaimer: Buying this report does not give you permission to redistribute its contents. Any independent, unauthorized use, such as distributing, copying, modifying, or reprinting, is not permitted.

For a glance at claims handling in 2017, you can still purchase the 2017 Claims Satisfaction Survey Report here.

For more information on the Claims Satisfaction Survey or any Advisen editorial matters, contact editors@advisen.com