PA Server Monitor - Remote Access Edition (RAE)

Free Self-hosted Remote Support / Remote Unattended Access

What's the catch? There is no catch. It's free. We hope you'll be impressed and spread the word. Perhaps you'll decide you want to buy some monitoring licenses. Whether you do or not, this free version will not nag you, timeout or expire.

This product will act as a secure HTTPS tunnel, letting you Remote Desktop (or VNC) to computers at your client sites. You do NOT need to install an agent on each computer. You do NOT need to open holes in the client firewall or expose RDP to the Internet.

This is a great free replacement for products such as LogMeIn and others that allow remote unattended access.

Free Uptime Monitoring

You can be notified if a Satellite (one monitoring agent at each site) doesn't connect from a client site, alerting you to possible network problems at your client's location. All free.

Free Unlimited Ping Monitoring

Although the Remote Access Edition doesn't have the full monitoring of PA Server Monitor, it does let you ping any device/computer, alert if down, and see historical reports and charts. Ping as many devices as you want

If you just want free Ping monitoring, install it now and go try it out. It's that simple. If you're interested in Remote Access, keep reading.

How does Remote Access work?

You install the "Central Monitoring Service" on a Windows computer at your site. Open an incoming port in your firewall and point to the Central Monitoring Service.

At each client site you install a "Satellite Monitoring Service" on a single computer. These Satellites will make outgoing HTTPS requests to your Central Monitoring Service. There are no ports to open in client firewalls.

Tunneling

With these pieces in place, you can securely tunnel requests from the local network where the Central Monitoring Service is installed to devices at each remote site. We've made this very easy if you want to tunnel Remote Desktop sessions.

We call these SNAP Tunnels. They can safely tunnel from any port on the Central Monitoring Service to any port on any device that the Satellites can access.

If you just want to Remote Desktop to a computer, one menu selection will take care of setting up all the tunneling for you automatically.

Getting Started

Setting this up can take less than 30 minutes (about 10 minutes per client site).

Download the installer and setup the Central Monitoring Service (8 minutes) Decide which port you want connections happening on. By default the Central Monitoring Service listens for HTTPS requests on port 81. This can be changed. (1 minute) Expose this port through Windows Firewall (2 minutes) Forward this port from your external router to the Central Monitoring Service (3 minutes) Install the Satellite Monitoring Service on a single server at a remote client site (3 minutes) Configure the Satellite to point to your Central Monitoring Service (4 minutes) In the Console application at your Central Server site, go to the Satellites tab, and right-click the Satellite and "Accept" it (allow it to communicate) (1 minute) (Optional) You can right-click the Satellite and setup Down Notifications to alert you if the Satellite is not connected. Add computers at remote sites so you can connect to them. This can be done manually or via a ping scan from the Satellite. Don't worry about Auto Configuration or setting the the server type. (3 minutes)



TIP! It is important to choose the correct Satellite that will be able to reach these devices when you add them.

For each technician that will access the remote servers:

Give them a login. Filter what clients they can access (see Getting Fancy below for organizing devices into groups). We also recommend enabling two factor authentication (2FA) when filtering access. Have the tech install the Console application on their workstation

Getting Fancy

Organize the remote computers into groups. You can right-click the top Servers/Devices group and create new groups underneath. You can drag and drop servers into different groups. You can use Bulk Config to quickly move many computers into a group at once.

Optional Alerting

The computers you add will automatically get a Ping monitor added. If you would like to change this monitor, perhaps to add alerting, go to the *Automatic Configurations > All Devices - Ping group, and expand it to change the base monitor template.

You can add actions (alerts) to the monitor template. Many types are available.

Full Monitoring

If you would like to see the full power and monitoring capabilities of PA Server Monitor, you can request a demo license from within the Console in the Licenses dialog.

Or, you can upgrade to the full Ultra product to get full monitoring capabilities.

Remote Access Edition Download

Feedback

We welcome feedback about this project. Please contact us and let us know what you think.