OptiPlex 9010 or 9020 crashes with blue screen error 07E after reimaging

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0x0000007E Blue Screen Error after imaging system

A Dell system user reported that after pushing a Windows 7 Professional x64 image to OptiPlex 9010 or 9020 systems the computers would stop with a 0x7E blue screen error during enumeration of the USB3.0 drivers due to the incorrect driver installing during the imaging process.

The USB host controller switch driver reports the same name for the OptiPlex 9010 and the 9020: PNP0A08. However, the actual USB drivers for the two models have different hardware ID's:

OptiPlex 9010 USB3 driver -> PCI\VEN_8086&DEV_1E31

OptiPlex 9020 USB3 Driver -> PCI\VEN_8086&DEV_8C7F or PCI\VEN_8086&DEV_8C31

The two drivers are built around different Intel chipsets despite the same name for the host controller switch. The 9020 utilizes Series 8, and the 9010 utilizes Series 7.

Driver conflict resolution

The solution for this issue is to create discrete images for the OptiPlex 9010 and 9020 systems integrating the correct USB3.0 driver for each respective system.