FREQUENTLY ASKED QUESTIONS

Q: Which games are included with the Yankees Ballpark Pass?

A: The Yankees Ballpark Pass includes all Yankees' home games originally scheduled to be played in the month that it is valid, including high-demand and weekend games (Opening Day excluded).

Q: How many Yankees Ballpark Passes can I buy?

A: Fans may buy up to four (4) Yankees Ballpark Passes per account. Sales of the Yankees Ballpark Pass are restricted to residents of New York, New Jersey, Connecticut and Pennsylvania, with residency determined by the billing address of the credit card used for purchase.

Q: Can I get printed tickets when using the Yankees Ballpark Pass?

A: No. The Yankees Ballpark Pass is only accessible through the MLB Ballpark app, which must be downloaded onto an iPhone or Android phone. There are no printed tickets.

Q: Which mobile phones are supported?

A: The MLB Ballpark app and the Yankees Ballpark Pass are only compatible with iPhones and Android phones. You cannot purchase the Yankees Ballpark Pass if you do not have an iPhone or Android phone.

Q: How do I access the Yankees Ballpark Pass?

A: The Yankees Ballpark Pass is only accessible through the MLB Ballpark app beginning two (2) hours prior to the scheduled start time of the applicable game. Download the MLB Ballpark app to an iPhone or Android phone and create or login to an MLB account using the same email address used to purchase the Yankees Ballpark Pass to access a digital QR code that will be scanned for admission to the applicable game.

Q: Does the Yankees Ballpark Pass include an assigned seat?

A: No. The Yankees Ballpark Pass only guarantees general admission access to Yankee Stadium in a non-assigned Standing-Room-Only location such as the Mastercard Batter's Eye Deck, Frank's RedHot Terrace, Toyota Terrace, Budweiser Party Decks, Stella Artois Landing and Michelob ULTRA Clubhouse. The Yankees Ballpark Pass does not provide access to any ticketed seat location, café seats/assigned Standing-Room-Only locations or portable folding chairs. Standing is not permitted in entryways, aisles, areas of seating sections or in wheelchair and companion platform seating areas.

Q: Will I ever be assigned a seat?

A: While the Yankees Ballpark Pass only guarantees general admission access to Yankee Stadium in a non-assigned Standing-Room-Only location, for some games, you may receive a designated non-premium seat. Such seat, if assigned, will be accessible via the MLB Ballpark app after entry into Yankee Stadium. Fans who wish to sit together must purchase all Yankees Ballpark Passes in one (1) transaction. THERE IS NO GUARANTEE THAT ANY NON-PREMIUM SEATS WILL BE MADE AVAILABLE. NON-PREMIUM SEATS ASSIGNED IN THE SOLE AND ABSOLUTE DISCRETION OF THE YANKEES.

Q: Is the Yankees Ballpark Pass refundable?

A: No. Once purchased, the Yankees Ballpark Pass is non-refundable.

Q: Can I resell my Yankees Ballpark Pass for games that I do not attend?

A: No. The Yankees Ballpark Pass cannot be resold, forwarded or transferred. Any attempted resale will subject the Yankees Ballpark Pass to immediate cancellation without refund and restrict the purchaser from any future Yankees Ballpark Pass purchases.

A: No. The Yankees Ballpark Pass cannot be exchanged.

Q: Can I share my Yankees Ballpark Pass with someone else?

A: No. The Yankees Ballpark Pass cannot be shared. The Yankees Ballpark Pass is non-transferable and must be managed on the iPhone/Android phone of the purchaser. All persons entering Yankee Stadium with the Yankees Ballpark Pass must enter with the original purchaser.

Q: How do my Guests enter the Stadium?

A: The Yankees Ballpark Pass is non-transferable and must be managed on the iPhone/Android phone of the purchaser. All persons entering Yankee Stadium with the Yankees Ballpark Pass must enter with the original purchaser.

Q: Can I upgrade my Yankees Ballpark Pass to a specific seat?

A: No. The Yankees Ballpark Pass cannot be upgraded or exchanged.

Q: What happens if a game is rained out?

A: In the event a regulation baseball game (as defined in Official Baseball Rule 7.01) is not played due to weather, an act of God or any other reason, the Raincheck Policy will apply.

Q: Can I renew the Yankees Ballpark Pass for future months/seasons?

A: No. The Yankees Ballpark Pass is only valid for Yankees' home games originally scheduled to be played in the month that it is valid.

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