311 SERVICE CENTER – COMMUNITY ANNOUNCEMENTS. The 311 Customer Service Center is open and representatives will be available to accept your call Monday through Friday from 8:00 AM to 5:00 PM. You may also submit a service request by using the menu below, through the My Columbus mobile application and by e-mail at 311@columbus.gov. Beginning 7/27/20 thru 8/10/2020, due to the extremely high volume of Bulk Pick up’s from students moving out in areas near the OSU Campus, the Refuse Division will not be scheduling bulk collections in this area. The Refuse Division will be conducting systematic sweeps of the neighborhoods near the Campus area. Acceptable Bulk Items placed at the property’s collection point will be serviced during these sweeps. ** Students and residents are encouraged to use one of the 16 Bulk Drop-off locations. (Click here for a list of BULK DROP-OFF LOCATIONS)** Any questions or concerns please contact 311.

REFUSE DIVISION CONTAINER CONVERSIONS - Continuing through 2020, the Refuse Division will notify affected residents via mail with detailed information about the replacement of 300 gallon containers with 90 gallon containers. Impacted residents will receive a notice prior to delivery of new 90 gallon containers. Following is the updated conversion schedule: 2020 Conversion Schedule with Impacted Areas: June Alum Creek Station. BOUNDARIES: Frebis Ave, Hosack St, S 19th St, Parsons Ave. Will convert to 90-gallon collection the week of June 22, 2020. July Georgesville Road Station. BOUNDARIES: Sullivant Ave, Thomas Ave, Glenwood, Green St. Will convert to 90-gallon collection the week of July 20, 2020. August Alum Creek Station. BOUNDARIES: E 5th Ave, E 1st, St Clair Ave, Railroad. Will convert to 90-gallon collection the week of August 17, 2020. September Georgesville Road Station. BOUNDARIES: Town St, Sullivant Ave, Green St, Hawkes Ave. Will convert to 90-gallon collection the week of September 14, 2020. October Alum Creek Station. BOUNDARIES: E 5th Ave, I-670, Nelson Rd, Joyce Ave. Will convert to 90-gallon collection the week of October 12, 2020. November Georgesville Road Station. BOUNDARIES: King Ave, 5th Ave, Wyandotte, North Star. Will convert to 90-gallon collection the week of November 16, 2020. December Alum Creek Station. BOUNDARIES: Leonard Ave, Mt Vernon, Railroad, Graham St. Will convert to 90-gallon collection the week of December 14, 2020. January - February, 2021 Georgesville Road Station. BOUNDARIES: 5th Ave, 3rd Ave, Oxley, Fairview. Will convert to 90-gallon collection the week of Jan 25, 2021 & Feb 22, 2021.

The City of Columbus Service Center provides a way for you, the resident, to submit a request for City Services. The Service Center is the single point of contact for requesting all non-emergency City services and is available to residents, City businesses, and visitors. The Columbus Service Center is also known as "3-1-1"; its mission is to provide access to City services and City information with the highest possible levels of customer service. The "3-1-1" initiative strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions, manage workloads efficiently, provide insight into the needs of residents, and measure how well services are delivered.