Xbox Live Gold frequently asked questions

Q: If I buy a digital code now, when will I receive it?

A: As soon as the transaction is complete, you will receive an email with your digital code that you can redeem right away.

Q: Can I give this digital code as a gift?

A: Yes. The digital code you will receive by email can be gifted to anyone.

Q: Will I receive a physical card with this item?

A: No. You will only receive a digital code by email after your purchase.

Q: How do I find out how much time I have left on my current Xbox Live Gold membership?

A: Go to account.microsoft.com/services and sign in with your Xbox Live ID. Under “Services & subscriptions”, you will see all details relevant to your existing Xbox Live Gold membership.

Q: I already have a digital code for Xbox Live Gold, how do I redeem it?

A: You can redeem directly on your console or on a computer. Go to Xbox Support and follow the steps based on the method you prefer.

Q: Is the Xbox Live Gold membership activated at time of purchase?

A: No, the membership will only be activated once you redeem the digital code.

Q: How do I change the Privacy & online safety settings for my Xbox Live account?