Rückgaben und Umtausch – Details

Lifetime Warranty and Guarantee

Each ring is custom made to the specifications that you provide to us. We guarantee your ring to be the ring that you ordered, and free from any defects. If there is a problem with your ring upon delivery, please let us know as soon as possible so that we can replace it for you. We don’t rest until you are happy with your purchase!



Buy with confidence. All of our rings have a Lifetime Warranty. If your ring needs repair or refinishing, we will service it free of charge for the life of the ring.



Please note: Any alterations, size changes or engravings made by an outside party will void the warranty.





Returns/Refunds

Any returned rings will be subject to a 30% restocking fee. If you decide to return your ring for any reason, you must do so within 14 days of delivery. Once you have returned the ring, we will issue a refund back to the original payment method minus a 30% restocking fee.



If there is an error on your order, we will remake the ring for you to the original ring ordered at no additional cost. Any errors on our part do not exclude the buyer from the refund policies, but rather entitle them to a remake to the correct product ordered. Returned items must be in good condition. Buyer is responsible for return shipping costs. The return policy only applies to the original ring, exchanged rings cannot be returned or exchanged again. If you need to return your ring, please contact us for return instructions.



We retain the right to refuse any exchange if we feel the policy is being abused.





Order Modifications or Cancellations

If you need to modify or cancel your order, please advise us of those changes within 24 hours of placing the order. For any order cancellations after 24 hours, there will be a 30% restocking fee. If you need to modify your order, please contact us.





Size Exchanges

If you need to change the size of your ring after you have received it, there is a Size Exchange Fee of 20% of the current retail price of the order, within 30 days of delivery. For any size exchange after 30 days, the fee is 30% of the current retail price. Buyer is responsible for return shipping, and the shipping for the newly sized ring. If you need to do a Size Exchange, please contact us for exchange instructions.



Once the original ring is returned and fees are paid, we will then make and ship a new ring. We will only exchange the ring once for the 20% fee. Any Size Exchanges following that will be the 30% fee.



Size Exchanges can be made for the same style ring and do not allow for any changes in the ring style to be made (Width, Inlays, Etc.).





Style Exchanges

If you would like to change the style of your ring, you may do so within the first 30 days after the ring is delivered for a 20% Style Exchange Fee. After the 30 day window has passed, no style exchanges will be allowed. If your new style is more expensive than your original ring, you will be responsible to pay that difference in addition to the 20% Style Exchange Fee. You may only do a style exchange once. Buyer is responsible for return shipping, and the shipping for the new ring. If you need to do a Style Exchange, please contact us for exchange instructions.