So right from the bed, without getting up, I grab laptop to do a video call. They ask me about my email and my active contracts. I tell my active contract, but I forget contract of my agency member. I tell it latter in the chat.

(07:30:29 AM) Mihajlo Milenovic: I want to verify my profile.

(07:30:31 AM) Upwork: Hello! Thank you for contacting Upwork. One moment please, and an agent will be right with you.

(07:30:34 AM) *** Ofalyn joined the chat ***

(07:30:38 AM) Ofalyn: Hi. My name is Ofalyn. I hope you are doing well. May I place you on hold for 2–4 minutes while I check your account?

(07:30:46 AM) Mihajlo Milenovic: ok

(07:32:36 AM) Ofalyn: Ofalyn has invited you to video chat. https://rcrsv.link/B6mKgX

(07:34:18 AM) Ofalyn: We will reach out to you within 48 hours about your account status. Please expect an email from us once the process is complete. Please make sure to close your browser to end this chat session. Thank you for taking time to contact us today. It was a pleasure assisting you!

(07:35:32 AM) *** Ofalyn left the chat ***

(07:35:54 AM) Mihajlo Milenovic: Forgot to say, I also hae an agency

(07:35:59 AM) *** Ofalyn joined the chat ***

(07:36:08 AM) Ofalyn: Hi

(07:36:27 AM) Ofalyn: Its okay, thanks.

(07:36:30 AM) Ofalyn: Please make sure to close your browser to end this chat session. Thank you for taking time to contact us today. It was a pleasure assisting you!

(07:36:52 AM) Mihajlo Milenovic: In my agency my associate has contract with Boby about technical writing.

(07:37:06 AM) Mihajlo Milenovic: So two active contracts.

(07:37:27 AM) Ofalyn: Thanks

(07:37:32 AM) Ofalyn: Is there anything else, aside from this?

(07:37:52 AM) Mihajlo Milenovic: No. That is it. I hope all is fine.

(07:37:58 AM) Ofalyn: We will reach out to you within 48 hours about your account status. Please expect an email from us once the process is complete. Please make sure to close your browser to end this chat session. Thank you for taking time to contact us today. It was a pleasure assisting you!

(07:37:58 AM) Mihajlo Milenovic: Thanks

And that is last thing I heard from upwork support. Latter that day I was banned, with no explanation.

I still get verification link on my Job Feed

But when I click it, it redirects me to Upwork Support, and then immediately back to Job Feed. Endless loop. And Job feed is useless because all my active contracts are ended, can’t apply to new ones and all pending balance is refunded to client. Only client got email that I am banned due to “ToS violation”. They asked what violation. Upwork wont say. And my emails to marketplace-appeals@upwork.com are ignored. Suport and Help Center redirects me to job feed. I am banned from Upwork Commnity as well.

Here is a pic of my profile

Conclusion

Seems Upwork can ban you just for not looking your best in the morning. Or they use facial recognition software that does the banning for them. And maybe they wont even officially notify you about it.

Updare May 8: I got email from Rachel from upwork, offering me Google hangouts call to talk about unusual activity on my account and my account status. Says ste is available after 9:30am PDT, I sent 3 follow up emails asking to schedule call but so far no response and not sure they even got the email.

I figure that if call takes place, and they make any concessions and remove permanent ban, they will ask to keep contents of the call private and maybe even remove this post. I will have no choice but to accept.