Update for Samsung Galaxy S6/S6 Edge users

Some of you have been experiencing connectivity issues with your Samsung Galaxy S6/S6 Edge devices over the past couple of weeks and we’re happy to report that a fix is on the way.

We’ve been working around the clock with Samsung to get the right fix in place and starting November 16th it will be rolling out in phases over November 16th to 30th – If you’re wondering, the root cause is related to the latest Samsung Android 5.1.1 update.

It’s taken longer than we had hoped to get here and we appreciate your patience. Fixing the problem is a little bit more complex for us because of the VoLTE capability we offer on these devices.

Temporarily, we still recommend you follow the troubleshooting steps here if you’re continuing to experience problems.

Steps: Manually drop the device to 3G/GSM from the Settings > Mobile Networks> Network Mode options.

What we don’t recommend is flashing non Rogers software on your Rogers device – doing this can cause issues with performance and affect your device's warranty.

Thanks again to everyone in the forum who has shared their feedback on this topic.

EDIT: The update has begun rolling out.

CLICK HERE for an S6 and S6 EDGE step by step troubleshooting guide after your 5.1.1 update.

RogersDarrell