08:29 22 Aug 16

My daughter had her 10th birthday at Cage@Kallang and I would say a disappointing one.



1) First and foremost, there were no proper introduction and I don’t even know their names. Guess they must be in a hurry to set things up as all my guests were all waiting for them.

2)Inflatables were not ready when we came and briefing of the game was given closed to 11 am instead at 10:45 am so that the game could be started on time.

3) The Bubble Bump were smelly and dirty. Should have aired them and clean them before storing for the next event.

4) Faulty Bubble Bump- broken handle and holes on the inflatable. Time was wasted to find the location of the hole until I suggested to continue with the available inflatable. One of them had a faulty handle that could not be fixed and such causing the kids to play with only 8 balls instead of 10. At the end of it, many of them had no equal turns as there were no replacement available.

5) Facilitators were not prompt in helping the kids that fell as many had difficulty to stand back up after a fall. I had to step in to become the 3rd facilitator after paying so much for your service.

6)Facilitators were only prompt in wrapping up the whole game with still 15 minutes before the game ended but not prompt enough to minimize wastage of time finding the hole to patch the inflatable.

7)Hot and stuffy as the speed of the fan could not be increased.



In conclusion, it had been quite horrible experience for my guests and ourselves and I think your end have lots to improve. Firstly, by

engaging more professional staffs on the ground.