Sony has responded to reports of various issues with PlayStation 4 hardware. Speaking to IGN, a Sony representative provided the following statement:

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.”

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“ Our customer support team is exchanging units with new replacements immediately and with expedited shipping.

In addition, Sony put to rest the idea that hardware troubles are becoming widespread. Despite some complaints in Amazon customer reviews , Sony tells us that “there have been various issues reported to date, but the overall number of returns is extremely small.”Sony also responded to “rumors online stating that PlayStation customer service is informing people that it will take 6 weeks to get a replacement unit,” explaining to IGN that, “Those rumors are false. Our customer support team is exchanging units with new replacements immediately and with expedited shipping.” one million PlayStation 4s sold in North America to date, meaning up to 10,000 units could be affected by hardware issues, or more if Sony's sales have continued to climb since launch. PlayStation 4 won't launch in Europe or Australia until later this month , and will launch in Japan in February 2014 Reports of problems with PlayStation 4 hardware began to emerge just prior to launch , the most notable being a “blinking blue light” issue that seems to be tied to faulty HDMI ports . Other issues include a blinking red power light related to overheating.On Sunday, Sony posted a troubleshooting guide for users suffering from the blinking blue light issue, advising that customers post in its support forums for help, or call customer service at 1-800-345-SONY (1-800-345-7669).Are you having any problems with your PlayStation 4? Let us know in the comments, or contact us directly . For a list of known issues so far -- plus some potential solutions -- check out our PlayStation 4 wiki

Andrew Goldfarb is IGN’s news editor. Keep up with pictures of the latest food he’s been eating by following @garfep on Twitter or garfep on IGN.