I have been a seller here for almost 11 years. While sales have been declining for a long while now, lately it came to a complete halt with no sales at all for days.

The result for a simple search for one of my product lines where I have 182 items was shocking. First few pages were totally unrelated products. Nothing even remotely close to the search keywords I’ve used.

I opened a case and below is what I got from Amazon: (I have x’ed out specific product details)

Upon further review, I have been able to confirm that this issue does not stem from the Amazon system but is instead an issue with how specific browsers populate search results. Please know that Mozilla Firefox is the most compatible browser with our Seller Central systems. I therefore recommend attempting to view your products from that browser.

As you can see from the attached screenshots, I was able to find xxxxxxxxxxxx products in Firefox when using a variety of search paths, including alternate search terms such as “xxxxxxx” I have also confirmed that this is the case for other items such as your xxxxxxxx. (Please know that your specific items may not display in all search results. Please reference the help pages provided at the end of e-mail for additional details.)

If you are still not seeing these results in Firefox, I also recommend clearing your browser’s cache and cookies, which in Firefox may be done by following the steps below:

Click the History tab in the upper left-hand corner of your browser.

NOTE: You may need to hit the Alt button on your keyboard to view your Firefox menu options. Select Clear Recent History from the drop-down menu. Make sure that the Cache and Cookies boxes are selected and that the time range is set to Everything, and select Clear Now.

I have replicated your issue in Chrome and Internet Explorer. Please know that both of these browsers are managed by independent companies that Amazon cannot directly manage; we have no control over other browsers and can’t make their search results populate differently. Some browser companies automatically add search filters to narrow results. These filters are not being submitted by Amazon, and we cannot remove or edit them.

I have reviewed your products not only through search paths on Amazon.com but through our internal tools as well and can confirm that there are no Amazon-generated search issues with your products.

I personally never use Firefox, but Explorer on my PC’s and Chrome on my other devices.

I am not sure how long has this been going on, because I used to be able to find my products easily with explorer just until few days ago.

How many of Amazon’s customers use Firefox?

Would it even cross their mind that they must use Firefox to find what they are looking for?

Your thoughts …