13# Brela Posted at 2017-1-21 10:49

Thanks for the info Andy - I'm not sure who to contact about that. I might have a chat with my bank to see what they have to say about it.



I've pretty much given up with Drones Direct. I know DJI is 100% to blame but DD customer support has been really poor.

Yes; definitely worth a chat with your bank Brela if DD won't do a refund (if that's the route you wish to go). At very least the money should be back in your account rather than theirs.



From Citizens advice - https://www.citizensadvice.org.u ... snt-been-delivered/



"Get your money back



You can ask for your money back if you don’t receive the item either:



within 30 days of buying it

on the date you agreed with the seller - if it was essential to receive it by then (eg for an event then or shortly after)

If the seller refuses to give you your money back, you should put your complaint in writing - follow their complaints procedure if they have one.



If that doesn’t work you could:



contact their trade association - look on their website for this information, or contact them to ask

use an alternative dispute resolution scheme - it’s a way of solving disagreements without going to court, where a third party will mediate to try and reach a solution

You might also be able to get your money back through your bank or payment provider - this depends on how you paid.



If you paid by debit card



Contact your bank and say you want to use the ‘chargeback scheme’. If the bank agrees, they can ask the seller’s bank to reverse the transaction and refund the money back into your account.



Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. They might ask you to put your request in writing. You should do this within 120 days of when you paid.



If you paid by credit card



If the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback scheme’. They could also ask you to put your request in writing. There’s no time limit for when you need to do this.



If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75’ claim to get your money back.



If you paid using PayPal



Use PayPal’s online resolution centre to report your dispute. You must do so within 180 days of paying."



Good luck!