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Scam Alert: Stop Using Google, Alexa And Siri For Making Support Calls

Do you use Google Assistant to find call customer care? If you do then you should stop doing it. Recently, the Better Business Bureau published an article warning everybody after the support number scam.

In the article, they explained how scammers are exploiting the algorithm of – virtual assistant to scam the customers. They even included an individual experience to explain the topic better.

In their example, they told about a lady who called a major airline through her virtual assistant.

She wanted to change her seat in the upcoming flight. But the person on the call was just trying to convince her to buy $400 in prepaid gift cards, saying that the airline is running a special promotion of some kind.

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How does it work

Well, it’s easy as cutting a slice of cake. Scammers use ads to get on the top of results. So when a virtual assistant searches for a support number, it grabs the false result and places the call.

If the person places the call through, Google Home, he will have no idea of which number has been dialed and has to simply assume that the person on the other end of the call is a representative of the company.

So if you also use Google Home, Alexa or any other virtual assistant then to stay safe from scammers make sure to not use them to make a support call.

Still, if you want to make a support call find the support number by manually searching the web.