Friday, Aug. 12, 2016

AUGUSTA, Ga. (WRDW/WAGT) -- Charlie Norwood VA Medical Center's phone operators are now receiving calls.

A spokesperson says they are still working with contractors, but operators are getting calls coming through. Operations still are not at 100 percent, but it has improved.

Thursday, Aug. 11, 2016

AUGUSTA, Ga. (WRDW/WAGT) -- A spokesperson from Charlie Norwood VA Medical Center said crews are still having issues with its phone system today.

The hospital said this is a continuation of an issue following an upgrade to the phone system from last Friday.

During this time, callers may not be able to reach operators or the call center to make appointments. Contractors said they are working to fix the issue.

If there is an emergency, callers are asked to hang up and dial 911

Wednesday, Aug. 10, 2016

AUGUSTA, Ga. (WRDW/WAGT) -- A spokesperson from Charlie Norwood VA Medical Center said that crews are continuing to work on an issue with an upgrade to software attached to its telephone system.

The hospital says that contractors are continuing to diagnose an issue that arose following a phone upgrade on August 5.

The acting Chief Information Officer of Charlie Norwood VA told VA leadership Wednesday that the issue still affects certain outside callers trying to reach a Charlie Norwood VA Medical Center operator, though based on previous work done by the contractor, the issue is affecting fewer callers.

“We regret the inconvenience this causes to our Veterans, their families and anyone calling into the medical center,” said Jason Tudor, public affairs officer for the VA medical center said in a statement, “This is a software upgrade every medical center in the network has gone through recently. Our folks want to fix this issue as quickly as possible.”

In the meantime, Veterans can still reach the medical center and make appointments.

Tuesday, Aug. 9, 2016

AUGUSTA, Ga. (WRDW/WAGT) -- A spokesperson with the Charlie Norwood VA Medical Center said they are experiencing issues with some phone calls from outside the hospital not reaching operators Tuesday.

The VA said they are working with a contractor to fix the issue. Veterans can still reach the medical center to make appointments.

"We regret the inconvenience this may cause to our Veterans, their families or others calling, during this time," a statement said.