Jaiden Ruttley was travelling by train from Windsor for a job appointment on Monday morning.

"Mum offered me a lift and I said I would just catch the train," he said.

Jaiden was talking to a couple of other young blokes as the train headed into Richmond station when all of a sudden it crashed into the buffer.

"We came to this sudden stop, it felt like the whole train had lifted up in the air," he told Fairfax Media.