We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your ICONIC London products to over 100 destinations worldwide! When you buy your ICONIC London products from Global-e, you will see that your payment method is charged by **Global-e// ICONIC London **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

You can contact Global-e HERE

We aim to deliver European orders within 5-10 working days and International orders within 7-14 working days. Your parcel will require a signature so please ensure that delivery can be accepted at the chosen delivery address.

Occasionally, during holidays or busy periods, international deliveries may take longer. If you have not received your delivery within 14 working days, please contact Global-e HERE

RETURNS & EXCHANGES

To arrange a return or exchange, please see the information on our Help Center where you will be able to contact us to arrange a return or exchange.

FAULTY GOODS

If your package is visibly damaged on delivery, please contact our customer service team. If you receive your products and they are faulty or damaged once opened, please contact our customer service team within 48 hours of receiving your order.