If the shoe fits

Not all Cherry MX stems are made the same, many of these switch stems vary, so the fit of the keycap may differ. We don’t prefer keycap stems that fit loosely, so we measure our keycaps to fit our switches with the right size. Unfortunately, we did not realise that the stem sizes were inconsistent from switch to switch. As this is an artisan, it should be taken care of, and so should one take our keycaps off with a technique with the proper use of a keycap puller.

Most of the stem damage occurs with the improper use of forces when a Jelly Key is taken off the switch. Please make sure the board is sturdy, and that the keycap puller is parallel to the keycap.

With the right care, we ensure that your Jelly Key artisan will last a long time.

If your delivered keycap is not up to our standards, we will replace one, for one.

We also ask for your fairness. Please do not resell or trade a damaged Jelly Key, and then spread the blame. Kindly return it to us and we will compensate you. It will just upset many more, and it will cost us both.

There are bad rumours about Jelly Key that keeps on spreading, even if the gossiper hasn’t had experience with Jelly Key at all. This is toxic, both for us, and the whole community. Let’s not fuel any unnecessary drama.