Comment:

Sometimes, in my call center job, a customer will launch into a longwinded description of the problem they're having, and I'll know within the first few seconds that the issue they're describing is actually one handled by a different department from mine. When that happens, I usually interrupt them as quickly (and politely) as I can, and inform them that I have to transfer their call.

Some people take this well. Some people do not. But I know that, if I can't help someone with their issue, the best thing for them is to send them to whoever can. It is not unkind to refuse them help and send them away, it is the best thing for all concerned.

Orb may have been unsympathetic to Lee in the beginning, when they thought Lee was some sort of weird con artist. They are sympathetic to Lee now, because they recognize that Lee has a problem, but they are not yet sure who best can help them. Certainly, if Lee had had a human psychologist instead of the Austrian-accented equivalent of an alarm clock they can keep hitting snooze on, they might be in a better position now. I have no doubt that if there were some worker whose job Lee is, Orb would have already passed them along.

But Orb isn't sending Lee away yet. It remains to be seen if having rambling conversations about Socrates with a bipedal Fleshlight will be of any help. Certainly can't hurt.