Gamma’s friend received a free care package (Picture: Facebook)

This employee took ‘every little helps’ to the next level.

Customer Vicky Mersey called up a Tesco store in Cardiff’s Western Avenue desperately trying to arrange a food delivery for her friend, who was too poorly to get out of bed after chemotherapy treatment.

Ms Mersey was panicking as her friend lived over 50 miles away and all of the online delivery slots were taken.

She was taken aback when Tesco manager Gemma Cannon arranged for a nutritious care package to be delivered to her friend with cancer completely free of charge and within the hour. How’s that for customer service?




Ms Mersey logged on to Facebook to make sure the company knew about their valuable employee, she wrote: ‘I’m an emotional wreck! Today I called your Cardiff store to ask for help as a friend of mine who has been through a very gruelling chemotherapy session.

‘I was hoping to get a delivery of low hassle foods to her so she has something nourishing until she was up and about again. The online delivery slots were full and I live in Bristol and couldn’t take it there myself.’

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Click to enlarge (Picture: Facebook)

Adding: ‘I spoke to Gemma Cannon, the Duty Manager, who totally went above and beyond my request and arranged to send a complimentary care package to my friend, it was there within an hour of me speaking to Gemma.

‘I had also approached another major supermarket earlier who had said they couldn’t help, but Gemma thought outside of the box with her random act of kindness.’

Ms Mersey’s friend received a sandwich, soup, salad and some fruit thanks to the manager’s generosity.

When Metro.co.uk approached Tesco, Reno Psaila, store manager of Cardiff’s Western Avenue branch told us: ‘Gemma is a fantastic member of the team who is always looking for ways to bring a personal touch to her work. When faced with this request, she put herself in her customer’s shoes, and did her best to do the right thing, just as she would want done for her own friends and family.

‘It’s great that her efforts have been recognised by thousands of people on Facebook, and the whole team is pleased that the work they put in to serving customers better every day is being celebrated.’

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