The Better Business Bureau is warning consumers about doing business with a Vancouver shoe company that is racking up hundreds of complaints for not delivering its product.

Elizabeth Anne Shoes, which sells a unique footwear called Purse N’ Boot that holds credit cards and cash, seemed to have a great future until it couldn’t deliver on its orders.

As the orders stacked up, so did the complaints, and now the company’s website is no longer online and founder Elizabeth Anne LeGear is nowhere to be found

When CTV Vancouver spoke with LeGear on the phone on June, she said her company was experiencing growing pains – and having a tough time keeping up with demand.

“I totally understand where they're coming from,” she said of the customer complaints. “If they can just give me eight more weeks I'll get it all sorted out."

But more than three months later some of the orders are still not in customer’s hands, and efforts to reach LeGear by phone were unsuccessful.

“There are a lot of people angry with Elizabeth Anne Shoes,” said Victoria customer Rachel Penner. "This experience has been incredibly frustrating."

In an email chain to Penner, LeGear offered a string of excuses about why the boots were never delivered, from “health problems” to “back orders.” Finally there was a promise of a refund, which never came.

“I haven't got any boots, haven't got a refund of my money and they stopped returning my emails and they don't answer their phone,” said Penner.

Outraged boot customers have taken to Facebook to post their grievances and are even talking about launching a class-action lawsuit to get their money back.

The Vancouver Better Business Bureau now says there are 402 complaints filed against the company: 103 that are unresolved and another 229 with no response from the company.

“Our only advice would be don't do business with this company,” spokesperson Evan Kelly said.

The company hasn’t responded to the BBB since May.

CTV Vancouver found a Calgary Bankruptcy case filed by Elizabeth Anne LeGear in 2009 for a company called The Awakening Yoga Mats listing liabilities of more than $54,000 and assets of just over $1,000.

In the cases of the undelivered boots, the BBB says frustrated consumers can take the company to small-claims court, but that may be difficult if the company is out of business.

"Is the chase and time and effort it's going to take to get a few hundred dollars back going to be worth it? That's the big question,” said Kelly.