Bonomi says that most of the drivers he dealt with had no regard for the food. “I’d put it at over 70% had issues,” says Bonomi. “They’d walk in without the warmer bag for the pizza. I’d ask them politely to grab a warmer bag, and then you get an attitude. They’d say, ‘Other restaurants aren’t as strict as you.’ But why does my food have to suffer because you don’t do things correctly?” Bonomi knew that if a pizza arrived cool, customers wouldn’t blame the delivery person, he or she would call the restaurant. “Every night there was something,” says Bonomi. “I can’t spend my life in the office instead of out front, just to fix your orders.”