Army Knowledge Online Email

The Military has officially decided to change from an AKO Login platform to the Department of Defense Enterprise Email (DEE). Enterprise Email is a cloud-based email platform and was created to better allow soldiers to communicate with each other on a more secure private network. 100% CAC use has been mandated by the Chief Information Officer. All users will now have to have a CAC and the DoD Enterprise Email will not have the ability to access Outlook that isn’t on a .mil or .gov network.

ENTERPRISE EMAIL Troubleshooting

DOD Enterprise Email provides secure access to your email from any location, allows for shared resources like calendars accross DoD, has reduced costs compared to the previous Army Knowledge Webmail platform, and provides more security between DECC’s. If you’re having problems accessing your Army Enterprise Email click here for instructions. If you are looking to encrypt your email with OWA go here for information. For a basic DISA Enterprise Email FAQ go here.

How to Gain Access to DTMS For questions concerning the process on How to Gain Access to DTMS please contact the DTMS Helpdesk at: Email: dtms.ctd@us.army.mil DTMS Helpdesk 913-684-2700 DSN 552-2700 Toll Free: 877-241-0347 User Accounts: To access DTMS, you must have a valid AKO account established prior to requesting a DTMS account. Your DTMS user account must be approved for... For questions concerning the process on How to Gain Access to DTMS please contact the DTMS Helpdesk at: Email: dtms.ctd@us.army.mil DTMS Helpdesk 913-684-2700 DSN 552-2700 Toll Free: 877-241-0347 User Accounts: To access DTMS, you must have a valid AKO account established prior to requesting a DTMS account. Your DTMS user account must be approved for...

Accessing Enterprise Email (OWA) Open a web browser and go to: https://web.mail.mil You will see the following screen informing you that you are accessing a U.S. Government Information System. Click “I Accept”. When prompted, be sure to select only your DOD EMAIL certificate. Click “OK”. You will be presented with a second screen. Simply click the link... Open a web browser and go to: https://web.mail.mil You will see the following screen informing you that you are accessing a U.S. Government Information System. Click “I Accept”. When prompted, be sure to select only your DOD EMAIL certificate. Click “OK”. You will be presented with a second screen. Simply click the link...

Joint Knowledge Online CAC Login Troubleshooting Some users experience problems accessing JKO using CAC. This problem is often the result of a well known and documented problem with incorrectly configured Internet Explorer settings. This problem is known as the “DoD Root Certificate Chaining Problem” per Defense Information Systems Agency (DISA) . DISA has documented the problem and the ... Some users experience problems accessing JKO using CAC. This problem is often the result of a well known and documented problem with incorrectly configured Internet Explorer settings. This problem is known as the “DoD Root Certificate Chaining Problem” per Defense Information Systems Agency (DISA) . DISA has documented the problem and the ...