Service and Support

Every Mac comes with a one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.(1) In addition, you'll get 24/7 priority access to Apple experts via chat or phone.(2)

How to get AppleCare+

Add it to your bag during the checkout process when you purchase your new Mac. Or buy it within 60 days of your Mac purchase: Online (requires you to verify your serial number)

At an Apple Store (if AppleCare+ is purchased separately from Mac, inspection of Mac and proof of purchase are required)

By contacting Apple



One stop for technical support

Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2) 24/7 priority access to Apple experts via chat or phone

Global repair coverage (1)

Mail-in repair for portable computers(3): Mail in your Mac using a prepaid shipping box provided by Apple

Carry-in repair (3): Take your Mac to an Apple Store or other Apple Authorized Service Provider

Apple hardware coverage

AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world. Coverage includes the following: Your Mac computer

Battery (1)

Included accessories such as the power adapter

Apple memory (RAM)

Apple USB SuperDrive

Coverage for up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax (1)

Software support included

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including: Using macOS and iCloud

Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and Pro apps, such as Final Cut Pro X, Logic Pro X, and more

Connecting to printers and AirPort networks



Important notes

For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operations and integration issues, purchase AppleCare OS Support.