Exchanges & Custodial Wallets

We have sent messages to exchanges regarding contributions that came from exchange wallets. Due to high volume of support requests to exchanges, we still do not have direct answers from their support teams but we are speaking with them personally as we are working towards listing GUP on the public exchanges. Exchanges include Bittrex, Bitfinix, Poloniex, Coinbase.

Coinbase & Freewallet

We have investigated Coinbase & Freewallet as they claim they are wallets on their site, however their basic wallets are managed by the company and not the users. We have had a reply from the Coinbase support team below.

Hi Matchpool Team, Danielle here, with Coinbase Compliance. Your case has been forwarded to my attention and I have reviewed all prior correspondences. As you may know, digital currency funds stored on Coinbase and GDAX are stored in custodial wallets for which the private keys are managed by Coinbase/GDAX on behalf of our customers. Accordingly, customers holding funds in their Coinbase or GDAX account are unable to access the private keys associated with their public keys. This is an intended security feature which has always existed for our services. For more information, please see: https://support.coinbase.com/customer/portal/articles/1526452 Accordingly, we are unable to retrieve any ERC20 tokens (i.e., “Guppies”) associated with our customers’ public keys, as doing so would present significant platform security issues. Regretfully, this means that Matchpool ICO participants who sent funds from either their Coinbase or GDAX accounts to the Matchpool ICO address(es) are unable to retrieve Guppies associated with their Coinbase and GDAX public keys. Should you have any further questions or need anything else, we are here to help. Thanks. Respectfully,

Danielle | Coinbase Compliance

We understand a small number of contributors have sent Ether from Coinbase & Freewallet. We will continue to do our best to further communicate with these companies to retrieve contributions, however we cannot promise that they are recoverable.