“Contrary to the repeated pronouncements of Go that the Malasakit Centers are ‘one-stop shops’ for post-confinement financial assistance, they are mere outlets for referral to the main local offices of the participating agencies where the beneficiaries have to just the same queue in long lines because the representatives in the centers do not have the authority nor discretion to make assessments either for partial or full payment of hospital bill balances,” said Lagman.