Beauty YouTuber Jaclyn Hill is being slammed on social media by dozens of fans who claim that lipstick from her makeup line arrived damaged or broke within one or two uses.

The 28-year-old makeup enthusiast, whose YouTube channel boasts over five million subscribers, has come under fire for the quality of new lipsticks from her Jaclyn Cosmetics line, which are described on the website as 'rich' and 'buttery'.

Several customers claim that the lipstick they ordered came 'broken,' 'lumpy,' or dry when they received it, with many sharing images of the damaged products on Twitter.

Yikes! YouTuber Jaclyn Hill has come under fire on Twitter after some fans who purchased lipsticks from her beauty brand have complained about the condition of the product

Disappointed: Many Twitter users have revealed their disappointment with the condition of the product when it arrived or after using it just once or twice

The beauty influencer launched her line Jaclyn Cosmetics, which currently offers 20 different shades of nude lipstick, in May, much to the delight of her five million subscribers.

And eager to test out Jaclyn's beauty products, fans were quick to order her 'So Rich Lipstick,' which retail for $18 each.

However, dozens of disappointed customers have since taken to Twitter to reveal their disappointment with the lipstick they received.

While most have said they love the color of the lipsticks, they have complained about the condition they have arrived in, as well as the durability of the lipsticks.

One user posted a picture of one of Jaclyn's lipsticks and said: 'Just got my Jaclyn hill lipstick love the color but when I opened it, it was broken and slanted.'

The makeup artist's fan accompanied the tweet with three photos of the product, which appeared dented and tilted to one side.

Another one of Jaclyn's fans who had ordered a lipstick shared an image of the lipstick, which she said arrived 'melted and broken'.

Popular: Jaclyn, best known for her YouTube channel, launched her makeup line Jaclyn Cosmetics in May. The range currently offers 20 different nude lipsticks

One fellow makeup lover said her product was 'falling apart' after she used it once.

She said: 'I have had a similar issue after one single swipe.. it completely deteriorated. All three of the lips in my Trio are falling apart after first use.

'Not sure what is going on and no reply from anyone thus far from customer service,' she added.

Similarly, another customer said she wanted her money back after purchasing a lipstick from the makeup line that arrived broken. She added that the product smelled strange, and that the lipstick left a 'film' on her lips when she applied it

'I love and have followed you for years but I want my money back one of my lipsticks came broken, paid extra for shipping and got them after ppl [sic] who didn't pay extra and then they smell like they’re expired and they leave a film on the lip. So sad,' she said.

Another unhappy customer, who previously raved about the products calling them 'so creamy, so comfortable', said she was concerned about what the product was made from.

Unhappy: Several customers have complained about the lipsticks being broken, melted, and having a strange texture that some customers have described as 'lumpy'

'Why is my @jaclyncosmetics Decaf lipstick lumpy?? @Jaclynhill This cant be ok right??' she said.

Jaclyn responded to the complaint from the concerned customer in a tweet that has since been deleted.

She said: 'You posted swatches two days ago loving the lipsticks? Now you're wondering why it's lumpy? It's obvious this lipstick is used & not fresh from factory. Like any other lipstick, if you use it over other products, have dry lips etc., things like this can happen,' she added.

One Twitter user screenshot her reply, and shared it in a tweet that read: She already deleted that tweet!!! But no worries baby, I got the screenshot!! Own your s**t Jaclyn, what the f**k are you afraid of huh?'

In response to the harsh tweet, Jaclyn said: 'I am not afraid of anything! But I realized that it seemed much more harsh that it sounded in my mind, so I deleted it. I'm not running from anything, honestly.'

Jaclyn added another tweet, saying: 'Honest to God, I have not seen one other person complain about this & I take my reviews very seriously.

'It's obvious the lipstick was used (you could see other product on top) and since her first review was great, it's hard to know the actual issue,' she added.

She later urged customers to send her images of the products if they have problems with them, and she apologized for initially sounding 'defensive'.

Response: In a tweet that has since been deleted, Jaclyn responded to a complaint from one customer saying it looked like their lipstick had been used and was not fresh

Sincere: She later deleted the tweet, and said her reason for removing it was because the tweet seemed 'much more harsh' than it sounded in her mind

Issues: Jaclyn later asked her fans and followers to send her photographs of any other similar issues they have had with the lipsticks, promising to address the complaints

Service: As well as criticizing the products themselves, many said they were unhappy with the beauty brand's customer service

'If you have seen any other issue like this, please send with photos & I will OF COURSE address it,' she said, 'I'm sorry if I come off defensive, truly!'

As well as the products, some Twitter users and fans of the beauty guru have criticized the brand's customer service.

One user said: 'I ordered on the launch day which was 4 dayssssss ago and still have no shipping details...while others already have their lipsticks in hand... I bought these for a review and now it won't get any views since by the time I get them they'll be old news.'

Another customer said: 'I live in MN and my order’s been stuck in California since launch. If it arrives broken or melted like some people's, I'm done.'

A spokesperson for Jaclyn Cosmetics told DailyMail.com: 'The response to the launch of Jaclyn Cosmetics has been incredible. Of the incredible volume of orders that were placed at launch, we believe less than half of one per cent of orders were impacted by compromised product.

'We are actively reaching out to our customers with questions and concerns and have added to our customer service team to make sure that any questions are swiftly addressed. We are keeping an eye on the Jaclyn Cosmetics social channels and info@jaclyncosmetics.com, and welcome all feedback. We love our customers and are proud of our successful launch'

Some of Jaclyn's fans have also defended her brand, as many said the customer service team responded quickly to their complaints.

Defense: Others have jumped to Jaclyn's defense, stating that they received great service from the brand and were quickly refunded or given a response about their complaint

Several also said they were quickly offered a refund for the lipsticks.

'My @jaclyncosmetics lipsticks arrived broken in the mail & I was super unhappy about it,' one fan of the makeup artist said.

'They emailed me back, apologized & gave me a full refund right away. Still love the ones that aren’t broken and I’ll definitely be buying more! Thanks @Jaclynhill,' she added.

Another user shared a photo of the lipstick she ordered from the website, saying that there were 'sandy bits in it'.

However, she said she and Jaclyn messaged each other and the beauty YouTuber said she is 'handling it'.

'I'm a true Jaclyn hill supporter and my lipstick came today, it actually has little sandy bits in it,' she said.

'She dm'ed me directly and is handling it. I didn't even swatch mine or use it bc I didn't want people to think I would ever intend to hurt her company,' she added.