The latest update to the hit mobile game Pokémon GO proved extremely unpopular among the title’s fanbase, particularly due to the removal of features like footprint tracking. The community’s outrage was only exacerbated by Niantic’s perceived lack of communication with its consumer base, the company seemingly refusing to explain Pokémon GO’s recent gameplay changes. At last, Niantic has broken its silence, posting on Facebook both an explanation and a promise to improve its relationship with users:

Trainers,

As many of you know, we recently made some changes to Pokémon GO.

– We have removed the ‘3-step’ display in order to improve upon the underlying design. The original feature, although enjoyed by many, was also confusing and did not meet our underlying product goals. We will keep you posted as we strive to improve this feature.

– We have limited access by third-party services which were interfering with our ability to maintain quality of service for our users and to bring Pokémon GO to users around the world. The large number of users has made the roll-out of Pokémon GO around the world an… interesting… challenge. And we aren’t done yet! Yes, Brazil, we want to bring the game to you (and many other countries where it is not yet available).

We have read your posts and emails and we hear the frustration from folks in places where we haven’t launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally. If you haven’t heard us Tweeting much it’s because we’ve been heads down working on the game. But we’ll do our best going forward to keep you posted on what’s going on.

Be safe, be nice to your fellow trainers, and keep on exploring.

The Pokémon GO team