We've all heard of stories about service establishments clapping back at customers who leave terrible reviews.

Some replies leave us scratching our heads:

While others end up leading to their own demise.

A few take it upon themselves to settle the case privately, or in this case, send a warning email to customers for leaving negative reviews.

Blood stains on the bed

Facebook user Sim Lizhen wrote about her encounter with Le Tada Parkview Hotel in Bangkok, and it was not good.

According to Sim, she posted a negative review on Agoda and TripAdvisor for the hotel based on her experience during her stay.

Here's the text of her review:

Glad that I was only staying for a night, couldn’t wait to leave. I checked in during the evening and politely asked if I could have a late check out the next day. Receptionist told me for 30minutes onwards of late checkout, there are charges already. I told her it wasn’t stated online when I made the booking and that I could just try to ask for a late checkout, she immediately got into a really defensive tone and said she is in-charge of all emails so I am wrong etc etc. (Pushing it all onto me) I never had a chance to finish my sentence or elaborate on the online platform I’m referring to. (I never even mentioned email in the first place. lol) I was merely letting her know that it was not stated online and gave a wrong impression that I could request for it FOC so maybe she could feedback to her superior or someone. I never wanted to insist on getting the late check-out. Her reaction was unprofessional. Btw she was dressed differently from the rest, could be a supervisor there. Next, when I wasn’t heading to bed later in night. The moment I lifted up the blanket cover, there was a small blood stain on the sheets. Called for a change of bedsheets. Housekeeper brought a new bedsheet, she used the new bedsheet to cover the old one before pulling the old one off the bed from beneath this new bedsheet. It was really odd so I decided to lift up the new sheets to see and found a bigger patch of blood stain beneath (on the bed protector beneath the bedsheet). She was so pissed that I lifted up to check. When I did this, she gave me a death stare and mumbled something in Thai. Btw she has been speaking basic conversational English before this to me. She raised her voice a little and asked, what do I want — “you want new? You want new?” I told her yes so in the end, she went to get another bedsheet to layer over the bed in place of this dirty blood stained bed protector. Guess what. She didn’t change the blanket cover which I found 2 more patches of stain on it which she definitely decided to ignore. I gave up, helped place the pillows back onto the bed and thank her. Didn’t want to say another word. No point speaking to the staff here. Slept in discomfort without using the blanket covers. Could also hear music playing and chattering from the room next door. Walls and doors are thin. Definitely wouldn’t recommend this place. Could have gotten somewhere better for the price I paid.

TL;DR: Hotel staff were rude, there were bloodstains on the bed, and she couldn't sleep properly because of the noise next door and the walls were thin.

Sim also included photos of the bloodstains:

Yikes.

Received "shocking" e-mail from hotel that made her feel like she was being "threatened"

And how'd the hotel respond?

Sim reproduced screenshots of what she says was an email from them, which she described as "shocking".

The author of the email, apparently the hotel's front office manager, appeared to have accused Sim of lying about her mistreatment, even mentioning that they remembered her from their conversation regarding her late checkout request.

Unfortunately, the manager's email did not appear to have responded to Sim's complaint of the bloodstains on her sheets.

Sim was also apparently placed on the hotel's "blacklist" and was accused of committing an offence against Thai law for "telling a lie and caused defamation of our hotel and ruined the hotel reputation [sic]".

Oh dear.

Hotel's response

A user who appears to belong to the hotel's management — a different individual from the person who apparently penned the email to Sim — responded on August 25 to Sim's post on TripAdvisor:

Certainly a far more professional-sounding response, we must say.

Other recent reviews

Sim doesn't seem to be the only guest who experienced less than acceptable service from the hotel, though, as these reviews also appeared this month on the hotel's Trip Advisor page:

Hmm.

Top photos via Agoda, Sim Lizhen/FB