It’s official. I love Netflix all over again. I finally decided (again) that instant gratification when it comes to movies and Blockbuster is way overrated and closed my Blockbuster account. Again. But I wasn’t too pleased when I saw the following alert as soon as I logged back into my Netflix account.



So of course I called them and was connected to a live rep within seconds. To make a short story shorter – there were no unneccessary questions, account was activated within minutes, I was given 25% off on next month’s charges as a (I’m guessing) reward for returning and the following single-question customer service survey was in my Inbox right away.



In my book, Netflix gets 5 stars for customer service for the following reasons:

Placing the account alert where no one (not even I) could miss it.

No long queues when I called them.

Rewarding the return of the prodigal daughter with a 25% discount.

Sending me a simple customer service survey that literally took a second to complete. Although, I am curious to see what their next step would be if I’d clicked the “I am unsatisfied…” link. Maybe next time.

And I haven’t even talked about the convenience of streaming Netflix movies from your Netflix ready device such as a TiVo, Wii or PS3!

– Parneet

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