While I empathize with you, I feel like that statement is unfair to the literally thousands of Tesla employees who do nothing but their best to take care of customers every way they can. We LOVE our service center and the employees who work there so I don't think poor customer service is an endemic problem.



Having said that, I think Tesla really needs to focus on having POLICIES that are based on respecting and taking care of their customers and this new CPO policy is neither respectful for customers nor takes care of them. In fact this new policy practically begs customers who look to purchase a CPO vehicle to be treated poorly by offering cars in dismal condition and to add insult to injury then offer a bill for fixing the dismal conditions with the car.



I really can't think of any other CPO program that treats customers so poorly as with this policy.

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