Orders ship same day if placed before 4pm EST

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Orders ship same day if placed before 4pm EST

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We are unable to ship to PO Boxes or Amazon Lockers

We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally

Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.

Guarantee Policy

Vive Health Brand Products

We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.

Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.

60 Days One Year Two Year 5 Year Limited Guarantee Lifetime

Details:

Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:

Amazon.com: Vive Health Direct

Walmart.com: Vive Health

Counterfeit or replicas items are not covered by Vive Health's Guarantee policy

Products purchased used or through re-sale are not covered.

Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.

After 60 days policy is valid for returns, refunds and exchanges due to product issues only.

Shipping charges are non-refundable.