@..this is from my latest chat with CS. I am not very impressed with their return issues.

ZTE does not have any devices for returns. None. If you have a problematic device, you are stuck with it, unless you request a full cash return.

I wish that ZTE would publicly acknowledge that this is a problem and that they are working their hardest to resolve the problem. People like me who have called in several times should be given a ticket number which would guarantee an exchange phone on the set date.

It seems like it's first come, first serve when 9/9 comes around and if you miss out, you have to wait for their next batch ( and then you might miss out again and the circle is complete.)

ZTE representatives are you reading this??

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