If you see a negative review here, trust me, the writer was the problem. I've never had much luck with universal remotes mostly due to having very complicated systems. It never failed, no matter how expensive the remote was there was always one or two remotes I needed to keep handy for one function or another. Not so with this one. I need to purchase a few more but I set this one up on my dedicated theater because if it can run this, it will run anything (see attached pictures of what it's controlling). I have equipment in three different locations: 1) AV rack 2) Projector enclosure 3) Behind the screen. I choose to mount the hub in my projector enclosure because it's central to the other two areas and I put a repeater in each area. This only comes with one IR repeater (blaster) so if you need to fire at equipment in more than 2 places you will need to pick up another online. I loaded up the software on my PC, plugged in the hub to my pc with the included cable and added all my equipment to the hub. The software was super easy to navigate and it had no problem finding my make/model numbers including my HVAC system. In 30 minutes it was up and running. I did need to make a couple of tweaks including adding a delay (My H&K AVR takes some time to power up before it will accept a input change) which the phone app was unable to do so I had to reconnect the hub to my PC to fix it. While it should be an option to do on the phone, I'm just happy it was an option at all and I was able to correct it. The app is clunky and your not able to do much about it as far as I can tell but that's why I bought the remote package. For me, I wanted a simple RF remote. I don't need a screen or the battery/charging problems that come with it. The remote included with this is simple but is well designed. Well built, good weight, feels good in the hand and has a nice coating on the back that makes it easy to hold on to. Now that would have equaled a 4 star review, here's what adds the last star; the wife factor. My wife will have no problem with this remote. She'll never use the app, in fact I won't even have her load it. Everything she needs is on 4 dedicated buttons: Watch Movie, Watch TV, Listen to Music and off. Press it and the Harmony does the rest flawlessly. It's reliable which is key. It's also fast, VERY fast. No delay which can be very annoying especially when commanding Xfinity's X1 DVR. This is just as fast as the X1's own RF remote and it gives you access to everything but voice control. We also have Amazon Alexa and a home automation system so that picks up the slack because it also integrates with Harmony. Overall I'm beyond thrilled with this setup and wish I tried it a long time ago.