Kerley contacted his local Buick dealership, and declined to identify which dealership because, “They were really very kind. They were very concerned about our situation, but they told us ‘You have to go through GM's claim department.’”



Kerley says he filed a claim with GM and he says they told him they're not responsible for the approximately $700 in damage “because there's not a current recall for this situation and also this car was over the mileage for the warranty”.



He says next, the GM representative suggested Kerley file a claim with his personal insurance which he did.



We contacted GM Buick Media Relations and Claims, but they have not returned our request for a comment.