Susan Fowler’s allegations of sex discrimination at taxi app firm has sparked new wave of users deleting account

This article is more than 3 years old

This article is more than 3 years old

Less than a month after public outrage against Uber hit such peaks that it was forced to automate its account deletion process, the cab company is again facing a wave of protest and renewed calls for users to delete their accounts.

This time, the fuel being added to the #deleteuber campaign is the allegations by software engineer Susan Fowler of continuous sexual harassment and discrimination at the firm.

In response, Uber has begun sending a form letter to users who try to delete their accounts, explaining its current position on the controversy.

“Everyone at Uber is deeply hurting after reading Susan Fowler’s blog post,” the letter begins. “We believe in creating a workplace where a deep sense of justice underpins everything we do and it’s everyone’s number one priority to create change in the coming months and years.”

Although the company seeks to give its say on the matter, it doesn’t attempt to force recipients to stay. After giving its side of the story, the standard letter still confirms that “we’ve marked your account to be deleted”.

The company has promised an in-depth investigation into the allegations, led by Eric Holder, an Uber lobbyist and former US attorney general, and Arianna Huffington, media magnate and Uber board member.