She says the lack of communication about the delay is disappointing, and that she plans to bring up the incident with the city's transportation services manager.

One of the city's transit commissioners is criticizing OC Transpo's lack of communications during an O-Train stoppage in which she was stranded at Cyrville Station for about 30 minutes.

Sarah Wright-Gilbert, one of the five citizens who sit on Ottawa's 12-member transit commission, began tweeting around midday Monday that her eastbound train was stopped in Cyrville Station. She tweeted that passengers were only provided the bare minimum of information about the cause of the delay or when their train would begin moving again.

Currently stuck on an #LRT train at Cyrville station (EB track). The train started to leave the station and then came to an abrupt halt. The announcement from the operator (after about 3 minutes) was “please expect delay. We will be moving shortly”. — Sarah Gilbert (@sarahmeaghang) October 21, 2019

Wright-Gilbert tweeted about the delay, including about the lack of information to passengers.

When she tried to get information from staff, including an OC Transpo ambassador and a supervisor, Wright-Gilbert said no one could provide her with any information.

Train is now out of service. No @OC_Transpo ambassadors on train platform. I ran up to the bus platform and found one and he has no information. — Sarah Gilbert (@sarahmeaghang) October 21, 2019

After about half an hour, Wright-Gilbert was able to board a replacement train and leave Cyrville Station.

Wright-Gilbert says the lack of communication about the delay is disappointing, and that she plans to bring up the incident with the city's transportation services manager, John Manconi.