Eir is completely absurd! They keep telling due to Covid-19, they expected high numbers of customers calling the customer service but that is not the case when you can’t even reach them at 9 a.m to 12 noon and 2 pm to 5.30 p.m. Are you being serious? If you think that your current staffs is not enough please hire and train more people. Many people is work from home now. We pay for the service but got a terrible experience when deal with your “care” line. They promised to call back after 24 hours but they don’t. And it took a week for us to reach them back. Plus, please check on your bills and keep your head up of what they charging you for because sometimes they charge you more than what you should pay. The connection is strong enough in Cork City but if you need to deal of installation/ move house/ bills they are the worst ever. The staffs answering the customer “care” line is not friendly as well. Not helping the customer with the issue. I give up after deal with their absurd customer service.