After running our SaaS, Snipcart, for two years, it was pricing that disrupted our small team’s harmony. It was pricing that triggered our first real argument. Our product manager had just come up with the suggestion to add a minimal fee to our percentage-based commission. And our lead engineer and I drastically opposed the idea. “Forget it, Georges, we’re not doing it,” I told him bluntly. “Trust me, guys, I’ve been thinking this through all weekend. I’ve done the math, and it makes more sense than you think,” he answered, composed as always.