A few days ago, TM had set up a page where you can check if you’re getting the announced speed upgrade. To recap, existing Unifi customers can get up to 10X faster speeds of up to 800Mbps while Streamyx customers will get 2X faster speeds. Unfortunately, due to high traffic, TM’s website couldn’t cope and many Unifi and Streamyx customers were unable to verify their status.

To address the issue, TM had sent out emails to selected customers to inform them that they are in line to get the speed upgrade. If you haven’t received it yet, you can check your inbox for the subject “Get ready for turbo speed Internet!”

What we noticed is that the message is generic to all subscribers that qualify to get TURBO-ed. It just mentions that you’ll be one of the first to get up to 10X faster speeds and the upgrade will be rolled out in phases starting 15th August 2018. As highlighted previously, some eligible customers will be getting their upgrade between August to December 2018 while others will be getting much later between January to June 2019. The email also fails to mention what speeds they will be upgraded to and it is a far cry from the previous upgrade exercise.

Do note that the actual speed you’re getting is still subject to technical availability. If you’re staying in a high-rise building using VDSL (copper wire), the chance of getting any speed upgrade is much lower compared to those residing at landed properties which are connected with 100% fibre.

The biggest question left to be answered is what happens to those who are not eligible for the upgrade? Will they be bumped up to the next best speed possible (e.g. 10Mbps to 30Mbps) and whether TM will offer a rebate or discounted add-ons for unlimited mobile postpaid and wireless broadband?

If you’re not eligible for an upgrade, will you still continue with TM or will you consider switching to other providers? Let us know in the comments below.

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