I had been living in Rajasthan for a few months now, leaving home in Shimla only to return for the surprise of my life.

In today’s technologically advanced system, I could be considered liable for a moment, but what transpired because of my negligence (if you may) is something I don’t want anyone else to go through. This is why I’m sharing my bitter experience with the electricity board and water department in Shimla.

Living away from hometown, I should have paid water and electricity bills for my home in Shimla. I should have; but, due to negligence or over involvement in personal chores, I was unable to pay the bills online.

All the while, I had it in the back of the mind but I thought I will pay the bills (with whatever penalties) in person the next time I am in Shimla.

I thought it would be easy. Instead, I was for a week of mental trauma.

When I came back to Shimla, a few days back, there was no electricity and water supply to my home.

Worried not bewildered, I lived with it for the night and planned a visit the concerned departments the next morning, to clear the pending bills and have the water and electricity supplies restored.

To my surprise, it wasn’t as easy as I expected it to be.

When I went to pay the electricity bill at Lakkar Bazaar ( the area where my house is), I was asked to go to the main office of the electricity board in Sanjauli. I went to Sanjauli, where I was told that electricity connection to my house had been cut, and I needed to apply for a new connection.

I was told a fresh file, for a new connection, had to be made.Now I was certainly bewildered.

From then onward, I was sent from one electricity office to another for different papers. To the DC office for affidavits– all the procedures had to be done from scratch.

It took almost a week (six dark days precisely)to complete the entire procedure afresh. All this while I didn’t find one person in the electricity board who cared for the mental trauma I was going through or how my family would be living without electricity.

Finally, after innumerable visits to various offices of the electricity board, I took the file to the JE office in Snowdown hospital.

Here, I was meted with a shock. The courteous JE informed that my family didn’t have to stay without electricity for so many days, neither did I have to go through all the pain. JE said ‘power supply could have been restored to my home in matter of few hours after the bill payment and the process for new application could have been followed thereafter.’

He then sent a person from his office along with me to the concerned office in Lakkar Bazaar. Finally, we saw a bright night at my place.

JE was the only person in the entire electricity board who talked nicely, gave me correct guidance and helped solve my problem.

My worries were not just limited to the electricity board. I was all this while simultaneously running pillar to post to pay my water bill and have the water supply restored.

The issue was an elaborate water bill, which was beyond anyone’s understanding. For us, we should have only been charged the meter rent because we had not used water for months.

This is when I learned about plugging connection. When you are not at home and would not be using water for months, the water department requires you to plug the connection.

This ensures you’ve only billed the meter rent and not for the usage (though, how do you end up using water when you’re not home stays an arguable story for me).

During the weeklong process, I was not only without electricity at home, there was no water too.

Considering myself a defaulter, I silently kept doing what the office bearers in the department were asking me to do.I was ready to follow the procedure but it was such a pain to see that no officer was considerate enough to help resolve the issue soon. Instead, I was made to run from one office to another with documents that were not even required.

It took me eight long days to pay the pending bills, apply to have the water meter plugged, and to have water supply restored to my house.

This was it, I couldn’t have taken anymore but the water department wasn’t done with its lackluster attitude.

After a month of submitting the application to get the water meter plugged, I again received an inflated bill. I called the water billing office for clarity.

After making an infinite number of calls, I was finally informed that the water meter of my home was still not plugged.

Alas! What had I done wrong to deserve this?

Immediately, I called up Mr. Laxmi Thakur (the person) responsible for plugging the water meter. He said ‘Madam, I plugged your meter the same day you asked me to’.

The linesman was a helpful fellow.He took it upon himself and went to the billing office to check why I was still getting huge bills despite the meter being plugged.

Post inquiry, he informed me that my file had reached the water department from Mayor’s office the same day I submitted it but people in the billing office didn’t update the same on their computer systems.

With Mr Thakur’s efforts, my bill was recreated with the correct amount, which I then paid off instantly.

Awareness tips

•If electricity connection to your house is disconnected for non-payment of a bill, go directly to the JE of your area. The JE will escalate the matter and power supply will be restored. Now, follow the formalities, as guided, and get a new connection

•If you have property in Shimla but you’re out and not using IPH water supply, get your meter plugged to avoid rentals above the meter rent

By Rajni, Shimla

Photo: Sk-bent ex