Small update: The loading speed seems to have been finally fixed. But the rest of the UI issues are still up in the air. I don’t suppose it will be resolved anytime soon, considering the Home Bar was introduced 2 years ago.

Did you know? You can probably book a ride with some other ride-hailing platform while waiting for the Grab’s App to finish loading?

It takes roughly about 10 seconds for the Grab App to go pass the launch screen on an iPhone XS Max. During these 10 seconds, you would have held up the queue or have probably gotten a ride on some other App.

Grab positions itself as an Everyday App. It wants its users to have access to more services and experiences. And in the effort to do so, it has introduced a bunch of unnecessary bloat. It seems as though in the process of building products and services, they have totally forgotten about the end user experience.

The lack of gestures

Frequent locations removed from the booking screen

The App does not support any form of gestures. Did you happen to tap on something on accident? There is no swipe to go back, only tapping of buttons on the top left hand corner. Which is really a stretch on larger devices.

Inconsistencies