Air New Zealand has been named the world's second best airline after Singapore Airlines in TripAdvisor's 2018 Travellers' Choice Awards.

Air New Zealand emerged as the best airline in New Zealand and the best airline in the South Pacific region.

Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide over a 12-month period on TripAdvisor Flights.

Air New Zealand Chief Executive Officer Christopher Luxon says listening to feedback and keeping customers at the core has helped the airline to continually improve its customer experience.

"We've invested significantly in technologies like our AI chatbot Oscar, our Airband for unaccompanied minors and our mobile app, innovative inflight products and aircraft interiors, modern fleet, and new and refreshed lounge spaces to ensure a high quality and seamless customer experience from planning right through to post flight," he said.

"While many of these elements can be replicated, our people and the uniquely Kiwi service we provide each day can't be copied. It's great to see our efforts have paid off - with customer reviews and feedback a true measure of how we are doing."

The Best First Class award went to Singapore Airlines, Business Class to Qatar Airways, Best Premium Economy to Air New Zealand and Best Economy to Singapore Airlines.

Following last year's inaugural Travellers' Choice awards for airlines, the 2018 award categories expanded to honour 69 airlines that provide exceptional value and service across the world.

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