Holiday Sale FAQs

THE HOLIDAY SALE REGISTRATION IS NOW OVER. THANKS FOR BEING SUCH A BIG FAN!

How does the Sale work?

We want to make the sale as easy and stress-free as possible. Since quantities are limited, here’s how it’ll go:

On Monday 12/9 at 12pm (noon) EST, we’ll place a registration form here





Simply enter your information and we’ll email you a unique, one-time promotion code





Design your Moto X (before your promo code expires) and apply the code to your order at checkout





Registration will stay open until we’ve exhausted our limit



You will also be able to get 30% off select accessories by entering promo code THANKS.







Can I buy multiple Moto X phones with this promotion?

Technically, yes. But, each email address can be registered only once and a promotion code will only be valid on one device. If, by chance, you do have more than one code you’ll need to create separate orders and apply one to each phone



You’re not a store. We do not authorize using the codes for commercial purposes. If we detect you are applying for multiple codes for resale, we will not provide a code and we will invalidate previously provided codes.

Why do I have to register?

Since we have limited quantities, we’re using registrations to save spots. This way more people have a fair chance of getting a phone. Plus, you don’t have to rush to get your order in—you will have one week to design and order your custom Moto X before your promo code expires.



How long is registration open?

Registration opens on Monday 12/9 at 12pm (noon) EST and will remain open while quantities last, or by midnight EST of the promotion day, whichever comes first..



If I successfully register, how will I receive the promotion code?

You will receive an email including a one-time promotion code within a few hours of registering (your code only works once and for one phone).

What if I received the registration confirmation screen, but never got an email with a code?

If you got the confirmation screen, we should have a code for you. First, check your spam filter. Then, give us a call at 1-800-734-5870. We’ll look you up in the system, correct any errors, and re-send your promo code.





Why doesn’t my promo code work?

There could be quite a few reasons.

Please make sure you have a “No-Contract” phone in your cart. This promotion will not work for phones with a carrier contract.





work for phones with a carrier contract. If the code has already been used, it’s spent. These are all one-time-use promo codes.





If you have more than one code, and you’re trying to buy more than one phone, you’ll need to use one code per phone order.

Since codes are tied to your name, email, and phone number, you’ll need to use the same information to order that you did to receive the code in the first place. Additionally, if you’re still having issues, you can try checking out as a guest with different information.





It may be expired. Unique promo codes expire one week from when they were given (at 11:59pm EST of that day).





If you’re attempting to order from outside the US, your order will not go through. Moto Maker is only available in the US right now.





We monitor these registrations closely for fraud and reselling. If you “bought” your promo code from someone, we may have disabled it.



If none of these sound like you, please chat with us and we can help.



Does my promo code expire?

Yes. Promotion codes expire one week from the promotion date (at 11:59 EST of that day). The expiration date will be provided in the email we send with the code.

How do I apply the promotion code to get the discount?

After you submit your credit card information, you’ll see a Review Order page. Here, you’ll enter your one-time promo code in the Enter Promo Code box and click GO to apply.

Note: You can apply both the $150 discount promo code and the 30% off most accessories code to the order by repeating the steps above.



How do I get the 30% off select accessories discount?

At the review order screen during checkout, enter THANKS in the Enter Promo Code box and click GO to apply the discount to your order.



Are any accessories excluded from the 30% off sale?

Yes. This promotion is not valid on Chromecast, Roadster Pro, Moto G Case and Shells, JBL Micro Wireless, Micro USB Power Cable, DECK and TRACKS AIR by SOL REPUBLIC x Motorola products.



Can I use my promo code on a 32GB Moto Maker Moto X device?

Certainly! Apply your one-time promo code and bam, you’ll get $150 off.



Can I use my promo code on a Moto X Developer Edition or a Moto G?

No, the promotion is only valid on Moto X phones created with Moto Maker.



How long will it take to receive my Moto X once I’ve ordered?

Moto Maker will provide an estimated delivery date while you design your product and again at checkout. You will also receive an email when we start assembling your device as well as when it ships.



Note: Due to high demand, delivery time could be as long as 14 days. We'll give you a better estimate at checkout though.



*Shipping delays may occur based on your location. Please check shipping provider tracking number for actual delivery dates.



If I have issues or questions while registering or placing an order, who can I contact?

Chat with us and we’ll help you out.



If I already designed my device previously, and it is still in my shopping cart, do I have to design the phone again?

Nope. During the order review screen at checkout, you can just apply the promo code to get the discount. (See our FAQ above about applying promo codes if needed.)









