Company: Whole Foods Market

Whole Foods Market Posted: 11-04-2019

11-04-2019 Austin, Texas - TX United States

Whole Foods Market is seeking a Salesforce Administrator to join the Customer Service Technology team and support our Global Customer Service team. As a Salesforce Administrator you will be part of an agile team of Salesforce admins and developers to deliver functional solutions on the Salesforce Service Cloud platform.



This role requires configuration, maintenance, administration, data management, reporting, documentation, and training within our Salesforce.com environment. You will collaborate and plan with an agile team of Salesforce admins, key stakeholders in Customer Service and Product Marketing Management. Candidates must possess the ability to understand business requirements and processes. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving abilities.

KEY RESPONSIBILITIES

Collaborate with agile development team to identify and build improvements, enhancements, and system customizations that solve business needs

Translate business requirements into functional stories

Develop, test, release, and maintain complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations

Create and maintain test cases, execute functional tests cases and adhere to test schedules

Perform regression and smoke testing

Develop reports, dashboards, and processes to continuously monitor data quality and integrity

Execute data migration/cleansing projects

Assist end users in trouble-shooting and triaging system issues

Lead UAT sessions with end users

Participate in weekly on-call rotation

KEY SKILLS AND EXPERIENCE

Bachelor’s degree

Certified Salesforce Administrator (ADM-201) or equivalent experience

3+ years of professional Salesforce.com Administrator experience with a strong focus on Workflow Rules, Process Builder, Validation Rules, and system integrations

Experience building Lightning Components

Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users and training end users

Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

Experience working on an agile team delivering production-ready code every 2-4 weeks

Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities

Excellent troubleshooting, analytical, and problem-solving skills

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.