Newslaundry called the Gandhinagar state control room to find out what unfolded on July 11, but Sub Inspector (SI) KR Saxena, in the control room, said he did not have any recollection of receiving a call asking for help from Una on July 11. Moreover, the control room does not keep records, Saxena revealed, which meant that it isn’t possible to prove whether the control room received a call from Una that day. If someone did call from Una, normal protocol would have been followed, according to Saxena. “We have to note down the callers details,” he said. “Then we ask where the caller’s location is and based on that we ask them to contact the nearest police station so that help can reach quickly. Also, we notify the district control room to talk to the caller.” What part of the protocol was followed that day remains unclear.