Returns and exchange details

Buyers are responsible for return shipping charges. All products carry a 14 day replacement/repair warranty unless otherwise stated in the product description. Warranty only applies to product defects when received, and not damage from misuse, abuse, physical damage, or daily wear and tear.



We do not honor any replacement, exchange or return with a product that has been disassembled or damaged by the customer. Any related damage, but is not limited to the disassembly of the product components, paint damage, hardware, and wire damages will be at the cost to the customer.



Warranty does not apply if the product has been modified without permission of XL Team.



Any returned item that's not in its original condition as received will be refused.

Returns must also include the official retail box and any bag that has serial numbers attached as these are considered part of the product.



Please contact us prior to returning an item to receive a return authorization. Products sent back without a return authorization will be refused. Do not disassemble the product! This will void the warranty. Refunds are accepted within 7 days for unused and unopened items. A 15% restocking fee and the original shipping charges paid will be deducted from the refund. We do our best to accurately describe all items, so please take the time to fully review our photos and descriptions before making a purchase. If you are unsure of a product's functionality or compatibility, please contact us with your questions prior to purchasing, we will be glad to answer all inquiries.