In this

digital transformation

era i

mplementing AI and Cognitive services into any of our service and application where ever possible plays one of crucial role improving end-user/customer/business decision and overall experience.





Let's us see a scenario for Ratsub Tech (A Fictional company) is B2B & B2C e-commerce retailer who is interested to understand "UserVoice" e-Mail by tracking its mailbox to understand user experience/sentiment towards their purchases.





Create a form to capture User recent purchase and provide a placeholder to fill their thoughts or you can also use adaptive forms will see about this later. At this point assume there is an interface for end-user to fill and send back there 'UserVoice'.

Setup an e-Mail rule and move these emails(i.e. To:uservoice@ratsubtech.com) to "Support" folder.