Sunflower lanyards

Wearing a sunflower lanyard at Heathrow enables our colleagues to recognise that you have a hidden disability without you needing to declare it. This allows you to travel independently through the airport whilst knowing that if you need any additional support during your journey, any of our colleagues will be able to support.

How to request a lanyard

You can pick up a lanyard from all terminals Assistance desks at Heathrow.

The locations are before security:

Terminal 2: Level 5, check in hall, behind check in Zone C

Terminal 3: Level 1, opposite Pret a Manger

Terminal 4: Level 3, check in hall, opposite Zone B

Terminal 5: Level3, check in hall, Zone G

If you have any queries regarding the Sunflower Lanyard simply email us at special_assistance@heathrow.com.

For any other queries please visit the Contact Us page