Under the EU's data privacy law, tech giants including Google must give users a full, clear picture of the data they collect, along with simple, specific tools for users to consent to having their personal information harnessed. In both cases, France said that Google had erred. Full details about what Google does with users' personal information are "excessively disseminated across several documents," according to the CNIL. The lack of transparency is even more jarring to users, the watchdog said, because of the sheer volume of services Google operates — including its maps service, YouTube and its app store.