Effective Fall 2019, refunds from your student account will be processed electronically by direct deposit to your account at a Canadian bank:

financial aid, scholarships, awards, bursaries, GRS, tuition benefit

overpayments resulting from dropping courses, switching programs or changing residence/meal plan

Direct deposit is secure, convenient and fast.

What does this mean to you?

If you are a student , follow the step-by-step instructions to add or update your banking information.

If you are a student and a uWaterloo employee, or a grad student working as an RA or TA , you will need to add your Canadian banking information in both Workday and Quest to enable direct deposit for both employment earnings and other student-related payments.

For security reasons, you may be prompted to Two-Factor Authenticate (2FA) before you log in to Quest to enter banking information. For instructions on how to set up 2FA on your mobile device, please see IST's 2FA website.

We will hold your refunds on your student account until you add your Canadian banking information on Quest. If additional charges appear on your student account before you have provided banking information, your refund will be automatically applied to those charges.

If you no longer have access to add banking information on Quest because you have withdrawn or completed your program, please contact Student Financial Services to arrange your refund.

By adding your banking information, you are agreeing to allow the University of Waterloo’s Finance department to deposit student refunds directly into your specified Canadian bank account.

Adding your banking information on Quest is only to facilitate refunds from your Quest account. You cannot make an online bank payment to your student account from Quest.

Be sure to update your mailing address on Quest to an address in Canada or the USA where we can reach you during the term.

Questions?

If you have any questions or concerns about how you will be refunded, please contact Student Financial Services.