I've had the same experience as everyone esle. Bought a chair for £413.13 in April 2013 now. After 9 months of waiting I cancelled the ordered citing unreasonable delays and that i had been misled. Infurn actually confirmed by email in April 2014 that the full amount would be refunded to the card i paid on. They have since ceased responding to my emails and i've had no refund. In may I learnt of their financial difficulties (why didn't i check this site before i bought!!!!)



Beware - i bought with my LloydsTSB VISA debit card and complained to them asking for assistance and they are not willing to help - the responded with the following:



"Under Visa Europe regulations we have no chargeback rights for an order of goods that was available but cancelled by the cardholder as this is classed as a change of mind.



The only way for us to be able to assist you in this instance is if you are able to obtain an actual refund voucher or advice from the merchant confirming the amount to be refunded, the date the refund was processed and the actual card number the refund was made to.



Without this information we would suggest you continue to pursue the merchant or alternatively your local Trading Standards for a satisfactory conclusion."



Infurn only confirmed they would return the money but didn't specify which account (merely that it would be returned to the same card i paid on!). So LloydsTSB are washing there hands of responsibility too. Has anyone else had a similar experience. I have given up on getting money back from Infurn but thought i should be insured in some way? Anyone had an luck through Trading Standards?????



Would love some advice.

Graham