Hallensteins Glassons Group are working with Sylvia Park security and police to track down the couple.

Hallensteins is investigating a claim that a couple had sex in a changing room at a store in an Auckland mall.

The store confirmed they were investigating a claim made by a customer, and were taking it seriously. The incident has been referred to police.

Julian Rivers-Smith said he was shopping at the store at Sylvia Park about midday on Tuesday when he left his changing room cubicle to get a different sized garment. He left his phone and clothing behind.

He said as he headed back, a young couple in their early 20s ducked into his changing room together and he believed he could hear them having sex.

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After the couple left the changing room he said he picked his clothing from the floor, and felt a wet substance on his hand.

Rivers-Smith reported the incident to staff who cleaned the mess.

A recording of a phone conversation Rivers-Smith had with a Hallensteins regional manager, in which they assured him the couple will be held accountable for their actions, has been sent to Stuff.

He said he couldn't fault the Hallensteins response.

A spokesman from the Hallensteins Glassons Group said the situation was "unacceptable," and that the store was dealing with the incident.

"We are talking to police and have spoken to [Sylvia Park] security to identify the people involved."

"It is not acceptable and we want to ensure these people are caught."

It was unclear what the substance found on the clothing was.

A police spokeswoman said police have not been able to immediately locate any details of this incident, and believe police were not contacted at the time the incident occurred, but sometime later.



