An audit of the Road Resurfacing Program in Brampton found that the program that looks after repaving roads and maintaining a "state of good repair" needs significant improvements in areas of staffing, the bidding process, payment processing and customer service.

Along with the lack of a centralized database to keep track of contract bids and conduct a post-evaluation analysis of completed road resurfacing projects, the audit found that the program is in need of a formal site inspection plan to ensure consistency in staff training, testing of project materials and a "continuous improvement model" to enhance customer service and consistency in followup with resident complaints on resurfacing projects.

"In 2016, the City of Brampton received 354 complaints regarding our road resurfacing contracts from our residents," Mayor Linda Jeffrey said. "We need to communicate better regarding timelines and expected duration of the work."

Toronto's auditor general uncovered possible bid-rigging in the awarding of some road repair contracts in 2017. Jeffrey expressed her own concerns about the program operation in Brampton as well, and after complaints filed by to the mayor's office by a number of residents on the process of road resurfacing contracts, a voluntary audit was requested.