More walkouts planned over pay dispute, with no resolution in sight

This article is more than 1 year old

This article is more than 1 year old

The start of a 48-hour walkout by British Airways pilots forced the national carrier to cancel virtually all flights on Monday, with no sign of a resolution ahead of more planned strikes.

Heathrow Terminal 5, BA’s main operating hub, was almost deserted, when it would normally be bustling with passengers. BA carries about 145,000 passengers on an average day.

Only five BA flights were expected to operate out of about 800 that would normally be scheduled after its first ever pilot strike, called by the union Balpa in a long-running pay dispute. Two of the flights were leases, where the plane and crew are hired under another operator, and the other three are understood to have been flown by non-Balpa pilots in BA’s management team.

Quick guide Coronavirus travel shutdown: what are your rights? Show Hide My flight to Europe is cancelled. All I’m being offered is an alternative flight or vouchers. Is this legal? No. But that hasn’t stopped a number of airlines doing exactly that. All flights on EU carriers within, or into the EU, and all flights leaving from an EU airport, are protected by the EU’s “denied boarding” rules, which require a full refund in seven days when flights are cancelled. The problem for consumers is that enforcing these rights is proving very difficult. After initially promising to refund passengers within 20 working days, Ryanair has now said passengers should accept vouchers valid for 12 months, or wait until the Covid-19 pandemic is over for a refund. Refunds at British Airways are only being processed by customer services which, of course, is impossible to contact. easyJet, initially only offered refunds through customer services but now has a web portal to request refunds. Note: the EU cancellation rules do not apply to non-EU carriers where the flight started outside the EU – for example, a Korean Air flight from Seoul to London. In the face of a no-refund policy, what should I do? Taking the offer of replacement vouchers in the current climate is highly risky given the airline may not be around in six months. While some will be happy to accept vouchers, many will not. Coby Benson of the specialist flight compensation lawyers, Bott and Co, advises passengers to submit their refund request in writing, using the following text: I understand that my flight [fight number] on [flight date] has been cancelled and I therefore request a full refund pursuant to articles 5(1)(a) and 8(1)(a) of EC Regulation No.261/2004. You are reminded that the refund must be made within seven days. For the avoidance of doubt, I do not accept a travel voucher. If the airline does not respond or does not agree then the passenger can either issue court proceedings or use Alternative Dispute Resolution. If your flight cost more than £100 and was booked using a credit card, you can hold the card provider jointly liable. When things calm down we suspect many passengers will be forced down this route. My flight operated as scheduled but I was unable to go on it. What then?

The fact that the government advised against all but essential travel means travel insurance policies should pay foreign trip cancellation claims provided you bought your policy before the pandemic was declared on 11 March. Miles Brignall

Balpa has rejected a pay rise of 11.9% over three years, arguing for a profit share for its members, who have accepted cuts to pay and pensions in previous years but now argue they should get more because the company is posting record profits.

The BA chief executive, Álex Cruz, called for “unconditional” talks to continue but Balpa said the airline had refused to commit to meaningful negotiations.

BA had spent weeks contacting passengers to offer refunds or to rebook travel to another date or airline since 23 August, when the strike dates were announced.

Some of the few travelling through Terminal 5 at Heathrow on Monday morning described BA’s home base as a “ghost town”.

Sean Joffe (@seanjoffe) Heathrow terminal 5 is a ghost town with the BA pilot strike, only ten flights expected all day. Many retail stores are closed. What an absolute pleasure to breeze through the airport, so peaceful. pic.twitter.com/mkd3pJ7Lwa

While BA was criticised as customers initially struggled to get through to call centres and some were wrongly advised their flights were cancelled, the airline said it had fielded almost 400,000 calls to help customers. Operational problems could continue after the strike because planes and pilots need to be in position for subsequent journeys.

BA is expected to start confirming cancellations for late September in the next couple of days, with a further Balpa strike due on 27 September, should the standoff continue.

Cruz told BBC Radio 4’s Today programme: “The commitment of everyone at British Airways is to get over this particular dispute as quickly as possible. We urge the union to please sit down with us as quickly as we can so that we can reach an agreement.”

The Balpa general secretary, Brian Strutton, said BA needed to “wake up and realise its pilots are determined to be heard”.

He said: “They’ve previously taken big pay cuts to help the company through hard times. Now BA is making billions of pounds of profit, its pilots have made a fair, reasonable and affordable claim for pay and benefits.

“BA must now put the needs of its staff and passengers first and accept that its pilots will not be bullied or fobbed off.

“The company’s leaders, who themselves are paid huge salaries and have generous benefits packages, won’t listen, are refusing to negotiate and are putting profits before the needs of passengers and staff.”

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Cruz was paid £1.3m in 2018, when BA’s parent firm, IAG, made annual profits of €2.9bn (£2.6bn), about 80% of which came from BA itself.

Balpa has estimated that the strike will cost BA £40m a day.

BA has said that its pay offer would result in some pilots earning more than £200,000 a year, including allowances, by 2022. However, the union said most pilots earn far less.

One striking BA pilot, writing anonymously in the Guardian, said he felt “hugely conflicted” but said pilots were not being respected for their loyalty and given credit for additional work.

He said: “In the last 10 or 20 years, pilot workloads have significantly increased – and at the same time our pay and pension has been significantly reduced. During all of this process we’ve been told the increased productivity was necessary to ensure our future and create sufficient profit to be able to reinvest.

“The investment in new aircraft, seats and service levels have all had much publicity. The share buybacks and shareholder dividends, not so much – but they have been substantial, as have the eye-watering increases in senior management remuneration.

“We feel the potentially below-inflation pay offer, as the company makes record profits, does not respect our previous loyalty.”