09:48

Stranded Flybe passengers warned to beware of scams

Flybe passengers left stranded and out of pocket have been warned to watch out for scams when trying to get refunds, as other airlines and railway companies offer help.

Europe’s largest regional airline collapsed into administration in the early hours of Thursday, leaving passengers and staff stuck across the country as well as in cities on the continent.

As passengers plan alternative routes home and attempt to recoup lost money, Citizens Advice has warned about the risk of scams.

Senior consumer expert Jan Carton said: “Unfortunately we’ve found that, in these situations, scammers quickly jump on the bandwagon. If you’re a Flybe customer and you’re contacted by someone offering to act for you to recover your money it’s more than likely to be a scam.

“Flybe customers who bought tickets directly from the company won’t be protected by the Atol scheme.

“However, if you went through a travel agent or other third party you may be covered.

“Some people may be able to get their money back if they paid by credit card.

“If people have accommodation booked, they should check the terms and conditions to see if they can get a refund.

“If they can afford to pay for another flight, it’s also worth checking if they can alter the dates.”Flybe passengers left stranded and out of pocket have been warned to watch out for scams when trying to get refunds, as other airlines and railway companies offer help.

Europe’s largest regional airline collapsed into administration in the early hours of Thursday, leaving passengers and staff stuck across the country as well as in cities on the continent.

As passengers plan alternative routes home and attempt to recoup lost money, Citizens Advice has warned about the risk of scams.

Senior consumer expert Jan Carton said: “Unfortunately we’ve found that, in these situations, scammers quickly jump on the bandwagon. If you’re a Flybe customer and you’re contacted by someone offering to act for you to recover your money it’s more than likely to be a scam.

“Flybe customers who bought tickets directly from the company won’t be protected by the Atol scheme.

“However, if you went through a travel agent or other third party you may be covered.

“Some people may be able to get their money back if they paid by credit card.

“If people have accommodation booked, they should check the terms and conditions to see if they can get a refund.

“If they can afford to pay for another flight, it’s also worth checking if they can alter the dates.”