Just a month after a disgruntled employee accused RIM's managers of failing to make bold decisions, the latter have responded by boldly sacking 11 percent of their workforce. The company says it will notify affected employees in North America and some other countries this week. It also announced a number of changes to its executive team, with Thorsten Heins taking on the expanded role of COO, Product and Sales. Other personnel changes were generally confined to sales, marketing and operations, which leaves us wondering what, if anything, will change in the way RIM comes up with new products.