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Canadians logged more official complaints about their telecom services last year after three years of decreasing complaints, according to the independent telecom watchdog’s annual tally.

The Commission for Complaints for Telecom-television Services dealt with just over 9,000 complaints about their wireless, internet and telephone services from 2016 to 2017, an increase of 11 per cent from the previous year, according to the CCTS annual report released Tuesday.

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tap here to see other videos from our team. Try refreshing your browser, or Canadians' complaints against telcos surged last year — mostly about their bills and the internet Back to video

BCE Inc. received the most complaints with 35.7 per cent of the total, followed by Rogers Communications Inc. at 11.8 per cent and Telus Corp. at 6.9 per cent.

The top three complaints revolved around incorrect charges, non-disclosure of terms or misleading information about terms, and intermittent or inadequate quality of service. The CCTS resolved 91 per cent of complaints, resulting in payouts of $2.3 million.

The volume of complaints represents a fraction of consumers in a country with more than 30 million wireless subscriptions, 15 million landlines and 12 million internet connections. But CCTS Commissioner Howard Maker said the numbers show companies continue to flub bills and mislead consumers about what exactly they’ve purchased.