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Re: Worked Same here. $10 service credit. I took it over the last few lines, tried to sound kinda weird like the bot.



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DONALD: My Issue: Hello, I am a loyal Comcast customer. I recently learned that other providers in my neighborhood are offering a better price for the same service. Can you help me lower my bill while maintaining the same level of service?



user DONALD has entered room



analyst Sumit has entered room



Sumit: Hello DONALD_, Thank you for contacting Comcast Live Chat Support. My name is Sumit. Please give me one moment to review your information.



Sumit: I am here to assist you.



DONALD: Thanks for chatting. I hope that you will go the extra mile to pull a rabbit out of the hat for me!



DONALD: The name is Donald xxx.



Sumit: As I understand you want to lower your bill .am I correct ?



DONALD: There's no place like home, and mine is xxxx, xxxxx, IL 12345, USA.



DONALD: yes



Sumit: I will help you on checking on your issue. I assure you that we would be able to come up with a resolution together on this chat by providing you with the information you need. I myself as a customer, understand how important it is to keep updated with account bills related information.



DONALD: Not to shoot for the moon right off the bat, but I'd like to lower my bill today!



Sumit: May I have your Comcast account number?



DONALD: Hotline bling: (xxx) xxx-xxxx



Sumit: May I have last 4 digits of your social security number?



DONALD: xxxx



Sumit: Thank you for this detail.



Sumit: Please give me 2-3 minutes to pull up your account information. Would that be alright with you?



DONALD: My bill has been quite a hot potato. Could you please help to lower it, but keep me in exactly the same service?



DONALD: Sure, a few minutes is fine



Sumit: Thank you! I really appreciate that.



DONALD: Just to be sure, I don't want to pay an arm and a leg like I'm doing now. But I also don't want to downgrade or, worse, upgrade the service.



Sumit: Let me check the deal for you ,



DONALD: To be frank, let's not beat around the bush. I'd like to lower my bill!



Sumit: Thank you for your patience.



DONALD: Just to throw you a bone, my email is ds@xxxc.us



Sumit: I am having a great deal for you in this deal you will get upgrade Internet speed of 75 mbps with additional cable service. You do not have to pay anything extra for the cable service. You will get the free cable box. There will be Limited Basic cable + additional Latino channels . You will surely enjoy the promotion for 12 months at fixed price of $49.99 + taxes.



DONALD: Please make sure that I don't add a bundle or cable to my account. I want to maintain my current level of service.



Sumit: We will send you free cable box with no rental .



Sumit: As this package is not under any contract you are free to make changes on your account anytime you want .



DONALD: No contracts, please. That is not a good deal.



Sumit: This deal is not with any contract .



Sumit: That means you are free to make changes on your account any time you want .



DONALD: I don't want for you to bite off more than you can chew. Let's just focus on lowering the bill, not changing that package.



Sumit: Just so you know, with our guarantee you can try our products and services risk-free. If you're not satisfied and want to cancel service for any reason, you can do so in the first 30 days and get a full refund.



DONALD: I know you've been burning the midnight oil. Could we confirm that the service will not change at all?



Sumit: Let me check another deal for you .



DONALD: I know curiosity killed the cat, but what's the MOST you can do for me today?



Sumit: I have checked that the internet only deals are available on regular rates at this time that is why I have offered the above bundle deal for you for more benefits .



Sumit: With the deal you will get upto 75 mbps speed + free cable box + free cable services + no contract .



Sumit: As this package is not under any contract you are free to make changes on your account anytime you want



Sumit: Just so you know, with our guarantee you can try our products and services risk-free. If you're not satisfied and want to cancel service for any reason, you can do so in the first 30 days and get a full refund.



DONALD: Drastic times call for drastic measures. Would you be willing to place some kind of credit on my next bill?



Sumit: I apologize for the inconvenience caused to you however as I can provide you the credit of $10.00 on your account .



DONALD: I know this might be a 'sleeping dogs lie' kind of situation. But while we're here, would you or your supervisor put that credit on the bill real quick?



Sumit: Shall I go apply the credit of $10.00 on your account ?



DONALD: You are hitting the nail on the head here.



Sumit: I apologize for the inconvenience caused to you However, it is my responsibility to provide the best deal. I have discussed your concern with my supervisor and he suggested to check the customer loyal program.



DONALD: Well, I don't mean to count my chickens before they're hatched. But I think this customer service credit would make my day.



Sumit: Shall I go apply the credit of $10.00 on your account ?



DONALD: They say a picture paints a thousand words, and a confirmation code is even more valuable. Mind sending it?



DONALD: Yes please.



Sumit: Please stay connected while I am applying the credit .



Sumit: However I have another GREAT deal for you .



Sumit: I am having a great deal for you in this deal you will get upto 25 mbps speed with additional cable service. You do not have to pay anything extra for the cable service. You will get the free cable box. There will be Limited Basic cable + additional Latino channels . You will surely enjoy the promotion for 12 months at fixed price of $39.99 + taxes.



DONALD: No Thanks. No bundle. I really don't need TV. Already have all I can watch.



Sumit: With this deal you will save $10 per month



DONALD: I understand, but I need the speed. It's fast.



DONALD: 25 won't cut it.



Sumit: I would like to inform you that bundle deals are more cheaper then the single play .



Sumit: Okay



DONALD: Don't need limited basic or latino chanels



DONALD: We've got to keep the speed.



Sumit: I can offer you a Internet plus bundle package at a promotional price . In this package you will get a blast speed (upto 75 mbps speed) Limited basic cable (20 cable channels ) Free HBO premium channel Free Streampix 1 cable box at zero rental in $64.99 for next 12 months .



DONALD: That's more than I pay now? I don't want to pay more, I want to pay less. I need my dough for my roll.



Sumit: Alright ,no problem .



Sumit: I have applied the credit of $10 on your account .



Sumit: What I would recommend is that you contact our Customer Solutions team for other options that can be applied to your account.



Sumit: The number to call is 1-800-934-6489. Assisting hours: Monday - Friday: 8 AM to 6 PM & Saturday: 8 AM to 1 PM EST.



DONALD: Great. Thank you Sumit.



Sumit: I am positive that they will provide the best package at more discounted or promotional rates.



Sumit: I will update the notes on your account so you do not need to explain your concern and they may provide the best which suits your need.



Sumit: You are most welcome.



Sumit: Meanwhile, I am making the supportive notes on your account for this chat, so you do not need to explain everything again.



DONALD: Thank you.



Sumit: You are most welcome.



Sumit: Is there anything else I can help you with today?



DONALD: no thanks. Can you send me a confirmation of that credit?



Sumit: Yes please you will get that the confirmation in next 24 hours and you can check that in your online account as we



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Sumit: Is there anything else I can help you with today?



DONALD: No thanks. Be fabulous!



Sumit: We appreciate your business and value you as a customer. Have a great day.



Sumit: Thank you very much for your time and patience. It certainly has been my pleasure to assist you today.



Sumit: Good bye for now. Take care!