There is good news: if there is a chance that no one will be available to accept the package you are sending, you do have options to consider.

The first option is to ship your package to a Purolator depot and have it held for pick up. When creating the waybill in FlagShip’s online shipping system enter the receiver’s information as follows:

Company: HFP c/o Purolator

Attention: The name of the person who will be picking up the package

Address: The address of the Purolator depot where you want the package held

Phone No: The phone number of the person who will be picking up the package. Purolator will contact them when the package is available to be picked up.

How can you find the nearest depot? Simply go to http://www.purolator.com, put your mouse on Ship & Track, and select Find Location. Enter the receiver’s postal code and it will automatically bring up the closest depots. Or call FlagShip at 1-866-320-8383 and one of the customer service representatives will be happy to help you.

If the package is already in transit, but no one will be home when the delivery is attempted, the driver will leave a message at the door explaining how the package can be picked up at the nearest depot.

UPS does not have the option to hold for pick up at the depot. After the first delivery attempt is made, then the package will be available at the depot for pick up. The driver will leave a notification that the attempt was made and how to make arrangements for it to be picked up.

FedEx does not have the option to hold for pick up at the depot either. After the first delivery attempt is made, the driver will leave a notification at the door. If this is an express service they will make 2 attempts to deliver. If this is a ground shipment they will make 3 attempts to deliver. At any time the receiver can call FedEx to arrange to have the package picked up at the depot.

If the option for no signature required was chosen and the driver determines that the location is safe, the package will be left at the door if no one is home. If the driver does not feel that it is safe to leave the package, then it will be brought to the depot even though the shipper asked for it to be left at the door.

For more information please don’t hesitate to contact our customer service team toll-free at 866-320-8383 or email them at support@flagshipcompany.com.