What is trust?

It’s the basic foundation upon which all relationships are built. It’s an expectation of behavior, learned incrementally, and deals with respect, reliability and consistency. Trust can take years to build, seconds to break, and forever to repair. Before you trust a person, you have to have faith that they are who and what they say they are. In business, we’ve created very time-consuming processes to transition from faith to a base level of trustworthiness. A mistake during any one of these processes can be expensive, in more ways than one.