Charter Faces Another Lawsuit for Slow Speeds, Poor Service Charter is potentially facing yet another lawsuit for slow speeds and substandard service. Stop the Cap directs our attention to the fact that Hart et al v Charter Communications (pdf) is seeking certification as a nationwide class action in California. The lawsuit accuses the company of advertising service the company knew it couldn't provide, and claims the company consistently and intentionally oversubscribed its network resulting in significant speed and performance degradation.

The lawsuit is just one of several recently filed against the cable giant in the wake of its $79 billion acquisition of Time Warner Cable and Bright House Networks. "Defendants included too many subscribers in the same service group and provided too few channels for such subscriber, thus causing an internet ‘traffic jam’ (particularly during peak hours) that slowed every subscriber’s connection to speeds substantially below what was promised and paid-for," the plaintiffs charge. "Indeed, even when consumers resorted to using wired connections, their Internet speeds still fell short of the promised speeds." The lawsuit also accuses Charter of imposing arbitrary and unnecessary fees to subscriber bills to help the cable giant artificially advertise a lower rate. "On top of their false and misleading Internet service speed advertisements and other representations, Defendants also have adopted an unlawful and unfair practice of adding new fees or other charges to consumers’ bills without adequate notice and outside of the terms promised upon sign-up," states the suit. The lawsuit closely mirrors a similar lawsuit recently brought by New York Attorney General Eric Schneiderman back in February. The AG's office presented internal Charter communications the suit claims proves Charter execs were fully aware of their inability to provide advertised speeds. These communications also indicate that Charter was using interconnection points to intentionally degrade network performance in order to net additional revenues from content and transit providers. Charter is also facing a lawsuit for a number of Charter is also facing a lawsuit for a number of billing screw ups , most notably in the company's acquired Bright House Network territories.







News Jump Europe's Top Court: Net Neutrality Rules Bar Zero Rating; ViacomCBS To Rebrand CBS All Access As Paramount+; + more news Verizon To Buy Reseller TracFone For $7B; 5G Not The Competitive Threat To Cable Many Thought It Would Be; + more news MS.Wants Records From AT&T On $300M Project; Google Fiber Outages In Austin, Houston, Other Texan Cities; + more news States With The Biggest Decreases In Speed; AT&T Hopes You'll Forget Its Fight Against Accurate Maps; + more news AT&T's CEO Has A Familiar $olution To US Broadband Woes; EarthLink Files Suit Against Charter; + more news 5G Doesn't Live Up To Hype, AT&T's 5G Slower Than Its 4G; Cord-Cutting Now In 37% of Broadband Households; + more news FCC Cited False Broadband Data Despite Warnings; ZTE, Huawei Replacement Cost Is $1.87B, But Only $1B Allocated; + more Cogeco Rejects Altice USA's Atlantic Broadband Bid; AT&T Is Astroturfing The FCC In Support Of Trump Attack; + more news Big CBRS Auction Winners: Verizon, Windstream, Dish, Cablecos; Altice USA makes play for Atlantic Broadband; + more news Verizon, SpaceX, CenturyLink, Charter Among RDOF Bidders; Streaming 1st Choice For 50% Of Viewers: What Now? + more news ---------------------- this week last week most discussed view:

topics flat nest Taps

join:2012-06-05

Selbyville, DE Taps Member Uh Oh Well its already out that Time Warner only measured utilization on Tuesdays and instead of taking peak hours. They measured on a 24 hour period.

Tel

join:2001-10-12

Mauldin, SC Tel Member Re: Uh Oh I'm not surprised on the substandard service part. I had Charter for 4 years when it was my only option and I was out of service more than I was in. If Charter was my only option, I would watch TV OTA and use dial-up for my internet. Tchaika

join:2017-03-20

New Orleans, LA Tchaika to Taps

Member to Taps

In Binghamton at least, Charter is still running a 4x4 DOCSIS 3.0 configuration, the same as TWC left us with. They're still struggling to deliver TWC's highest offered tier (50Mbps), never mind the new "Spectrum" tiers. By contrast, when I moved to Cox land, it started out at 12x4 and is now 24x4. I actually GET my provisioned 150/10 service with Cox, 24/7/365. I could never say that about TWC. End up on the wrong HFC node in Binghamton and you'd be lucky to see T-1 speeds. Verizon DSL was frequently better, where available, especially if you could get the 7 to 15 Mbps tier....



Best part, when people would call the old TWC to complain about speeds, they'd sell them upgrades! "Sorry you're not getting your 15Mbps during peak hours, have you considered an upgrade to our 50Mbps service?" Fucking scumbags. Taps

join:2012-06-05

Selbyville, DE Taps Member Re: Uh Oh Not true they are 16 x 4. Supposedly 24 x 8 is coming..... deefop

join:2016-05-05

Boulder, CO deefop to Tchaika

Member to Tchaika

Wait... Binghamton? I assume you don't mean Binghamton NY(where I live) because that's definitely not the case here lol Tchaika

join:2017-03-20

New Orleans, LA 2 edits -1 recommendation Tchaika Member Re: Uh Oh

dfdafa



Today I'm looking at the same modem in Endwell and it's now on an 8x4 configuration. Wonders never cease. Either they just did an upgrade or it was denied access to the additional channels for reasons unknown.



When I lived in Endicott (River Terr/Old Union neighborhood) from 2003 to 2008, I took 1.5Mbps Verizon DSL (later upgraded to 3.0Mbps by a friendly tech from the direct forum here), over TWC, because it was faster during peak hours. The worst was when I lived out on 17-C, by Lupos, no DSL option out there, and TWC couldn't deliver enough juice for an SD Netflix stream during peak hours! That was 2009-2010. From 2011 to 2013 I lived in Endicott again, Jackson Avenue near the Endwell line, and I had 15Mbps DSL. I picked that apartment based on proximity to Verizon's Central Office rather than deal with TWC's bullshit. This is an SB6141 (8x4 modem) installed in Endwell. Pulled these stats on 3/29 when helping the user with an unrelated issue. I have another one in Vestal that also showed 4x4 the last time I looked at it, sometime back in December.Today I'm looking at the same modem in Endwell and it's now on an 8x4 configuration. Wonders never cease. Either they just did an upgrade or it was denied access to the additional channels for reasons unknown.When I lived in Endicott (River Terr/Old Union neighborhood) from 2003 to 2008, I took 1.5Mbps Verizon DSL (later upgraded to 3.0Mbps by a friendly tech from the direct forum here), over TWC, because it was faster during peak hours. The worst was when I lived out on 17-C, by Lupos, no DSL option out there, and TWC couldn't deliver enough juice for an SD Netflix stream during peak hours! That was 2009-2010. From 2011 to 2013 I lived in Endicott again, Jackson Avenue near the Endwell line, and I had 15Mbps DSL. I picked that apartment based on proximity to Verizon's Central Office rather than deal with TWC's bullshit. deefop

join:2016-05-05

Boulder, CO 1 recommendation deefop Member Re: Uh Oh Binghamton and the surrounding area have been 16x4 for a while, presumably since the E6000's were installed.



I don't know the exact dates.



that said, i've had twc since 03 and never had any issues with oversubscription, I've always gotten the advertised bandwidth. Actually more than advertised, thanks to overprovisioning.

now that i'm on the 50/5 it's actually provisioned around 64/6.4.



with the new SPP plans, the standard plan is 60/5 and the ultra upgrade is 100/10.



Unless those modems are doing something wrong or you're in some really small isolated rural areas in vestal/endwell, I'm not sure why you're only pulling 4 channels.



You can see from the channel ID's that more channels exist.



Are you absolutely positive that's a 6141 as opposed to a 6121? Tchaika

join:2017-03-20

New Orleans, LA Tchaika Member Re: Uh Oh Yes. I installed them both myself.



If you've never had oversubscription issues in Binghamton you're the luckiest person I've ever talked to. I had them at two different addresses. Friends of mine scattered throughout the Triple Cities have had and continue to have them. This very story is about Charter being sued for performance reasons.



There are other failures I could point out as well, like the failure to provision backup power for their nodes, leading to service (including voice!!!) outages for even the briefest of power failures. That hadn't been addressed as of 2015, when I left NYS. Hopefully Charter has done something about it, because the TWC status quo was inexcusable. deefop

join:2016-05-05

Boulder, CO deefop Member Re: Uh Oh honestly, the vast majority of the time you hear people complaining about tech issues it ends up being user error.



I'm not at all trying to insult you, I'm just saying these types of stories are anecdotal and often fly in the face of the data.



As far as the lawsuits that Charter is facing, I don't have access to the relevant data in order to argue one way or another.



What I DO KNOW, is that the press releases for them are so blatantly targeted at the technologically inept. Whenever you see people complaining about "wireless speed" you know you're either dealing with someone that has no clue in hell what they're talking about, OR they're trying to mislead you.



It's possible that there were congestion issues if you go back a decade or so, but we never saw them. And I grew up in Crestview heights, which was a fairly well off neighborhood in Endicott and most likely had a lot of early broadband adopters.



I can say with a pretty fair degree of confidence that I've NEVER seen them in the last 3 years that I've had the 50/5 service in Endicott, and there's a pretty good chance that we WEREN'T on 16x4 3 years ago because that was when NYC was only just going live with maxx, and upstate NY had presumably barely been touched.



Part of the problem with this whole scenario is that everyone is just throwing anecdotal evidence back and forth, and the lawsuits will almost certainly be settled outside of court without anybody getting to see the evidence from either party.



That makes me think these lawsuits are really nothing more than further examples of crony corporatism(or whatever term you'd like to use) and rent seeking. The government occasionally likes to hit big companies up for money, it's hardly uncommon. Tchaika

join:2017-03-20

New Orleans, LA Tchaika Member Re: Uh Oh I've been in IT my entire professional life, and I'm telling you that the congestion issues WERE (maybe still ARE) real. I even had an exchange here, in the direct forums, with a TWC tech, who told me that my node was at capacity from 5PM to nearly 2AM. That was when I lived out on Campville Road (17-C) by Lupos and couldn't break 1Mbps during peak hours.



That was a rather interesting exchange; I learned that it was SOP for TWC to put four different HFC nodes on a single CMTS downstream port. So the nodes had 1/4 of the bandwidth they could have had. This was in the DOCSIS 2.0 era; do the math for yourself on how many passed households that meant were fighting over ~38Mbps of bandwidth. This wasn't the late 90s, it was fucking 2008-2009!



Speaking of, how long did Binghamton have to wait for D3? I remember my friends in Scranton and Wilkes Barre being able to order 100+ Mbps service from Comcast when TWC was still maxing out at 15Mbps. What's the excuse for not provisioning backup power for the HFC nodes? I had a business in Vestal that went without phone service for more than a week in the 2011 floods. All TWC did was blame NYSEG. Meanwhile, just to our south in Wyoming County, Blue Ridge Cable -- a regional MSO nobody has ever heard of -- had generators atop every single one of their nodes, to keep them running before the batteries went flat.



They let Binghamton rot on the vine, buying up all of the local cable companies that built the network, closing their offices, laying off the employees, then sucking them dry with the bare minimum of investment possible, raising our rates every year but never putting much back into the network. deefop

join:2016-05-05

Boulder, CO deefop Member Re: Uh Oh I can't speak to any of the anecdotal evidence, especially from that long ago.



Lupo's is close to crestview heights which is where I had broadband growing up. When we got broadband in 2003 I wanna say the standard speed was 3.0; and we never had problems hitting it. In fact that might have been around the time they were experimenting with the "boost" feature that gave you higher bandwidth for the first 10 seconds of a download. I distinctly remember routinely pulling faster than advertised speeds, and from 2004-2007(my high school years) I was on the internet constantly.



I don't recall precisely when we made the jump from 3 to 5, or from there to 15/1 which was the standard speed in this area until recently. But I do know that we never had issues hitting those speeds.



Not all of binghamton is on docsis 3 Customer equipment even now; plenty of people still have old d2 stuff. If you're asking when Binghamton jumped to d3 on the plant, I'm not sure. Years ago though, the fastest tier available with d2 equipment was the turbo(20/2). But we had the 30/5 and 50/5 tiers available for years now, so d3 equipment has been around to support that.



Funnily enough, had Charter NOT taken over than Binghamton and the rest of upstate NY would almost certainly be on the "maxx" tiers by now, meaning we'd have a premium service tier of 300/20, with a bunch of tiers below that.



Instead, with Charter, Maxx was essentially canceled and now our area has 60/5(albeit cheaper than TWC's 50/5 "standard" speed would have been) and 100/10 as the premium tier.



Out of curiosity, what service tier did you have when you lived on 17-c? 2008/2009... probably 20/2 was the fastest offering at that time. Why do you say they were running 4 nodes off a single downstream port? Some employee at the time confirmed that? It seems hard to believe given the typical service group sizes, even back then. Tchaika

join:2017-03-20

New Orleans, LA Tchaika Member Re: Uh Oh said by deefop: When we got broadband in 2003 I wanna say the standard speed was 3.0; and we never had problems hitting it. In fact that might have been around the time they were experimenting with the "boost" feature that gave you higher bandwidth for the first 10 seconds of a download. I distinctly remember routinely pulling faster than advertised speeds, and from 2004-2007(my high school years) I was on the internet constantly. said by deefop: Not all of binghamton is on docsis 3 Customer equipment even now; plenty of people still have old d2 stuff. said by deefop: Out of curiosity, what service tier did you have when you lived on 17-c? 2008/2009... probably 20/2 was the fastest offering at that time. Why do you say they were running 4 nodes off a single downstream port? Some employee at the time confirmed that? It seems hard to believe given the typical service group sizes, even back then.



The four nodes off one port came from an employee here in the direct forums. I posted a rant on the TWC forum, with a truly atrocious speedtest (less than 300Kbps), and got a PM asking for my MAC address. He looked into it and revealed that my DS port was at capacity from 7PM to almost 2AM, seven days a week. I asked if they would solve that with a node split, he said no, and told me about the four nodes on one port bit. He solved the problem by moving my node to a different port, one that only had two or three nodes on it. This brought my speeds up enough to reliably stream Netflix (the inability to do so was what inspired my rant in the forums here; I was trying to binge watch "24" while convalescing from surgery, lol) but still I never got close to the 15Mbps I was paying for, unless I stayed up until 4AM. said by deefop: If you're asking when Binghamton jumped to d3 on the plant, I'm not sure.



The Campville apartment was my last interaction with their residential side; when I moved out of that apartment I literally had "proximity to the Verizon Central Office" as my main criteria for a new apartment. That's how I wound up on Jackson Ave, a few blocks away from the CO on Garfield Ave, qualifying me for the 15Mbps DSL.



Bottom line, I'm glad your experiences have been positive, but if I moved back to Binghamton tomorrow it would go like this:



First Choice: Verizon or Frontier DSL (if able to get 10-15Mbps service)

Second Choice: Plexicomm WISP

Third Choice: LTE w/rooted phone



There are other bad experiences I'm not sharing here; suffice it to say I will never do business with Time Warner Cable or the remnants thereof ever again. If Charter is smart they fired the entire executive/management team for Upstate NY and ditched all the arrogant (especially in the Vestal office; I swear the South Park scene could have been "filmed" there....) customer facing folks as well. IIRC, back then it was 5Mbps, later increased to 8Mbps. Somewhere I have screenshots of TWC's internal diagnostics webpage, showing the signal levels and provisioned speeds from my modem. One of their techs gave me the password when we were trying to fix my connection on River Terrace. I can dig them up if you'd like to see them; not really relevant today, but it's a nice blast from the past.A buddy of mine in Port Dickinson still has a SB4220! He's on grandfathered service paid through Binghamton University, $30/mo for 10/1, no additional fees, he's had it forever. That's probably gone, he doesn't think Charter will renew the agreement with BU, but he's letting the sleeping dog lie as long as he can.IIRC, the tiers back then were 10/1 for standard and 15/2 for "Turbo." 20/2 was after my time. I had 15/2 turbo, mostly for the extra upload, because I could never achieve the downstream speed at any sane hour.The four nodes off one port came from an employee here in the direct forums. I posted a rant on the TWC forum, with a truly atrocious speedtest (less than 300Kbps), and got a PM asking for my MAC address. He looked into it and revealed that my DS port was at capacity from 7PM to almost 2AM, seven days a week. I asked if they would solve that with a node split, he said no, and told me about the four nodes on one port bit. He solved the problem by moving my node to a different port, one that only had two or three nodes on it. This brought my speeds up enough to reliably stream Netflix (the inability to do so was what inspired my rant in the forums here; I was trying to binge watch "24" while convalescing from surgery, lol) but still I never got close to the 15Mbps I was paying for, unless I stayed up until 4AM.I'm pretty sure it was after the 2011 floods. Maybe even after the failed Comcast takeover. I remember looking with envy towards Scranton and thinking, "At least Comcast invests money."The Campville apartment was my last interaction with their residential side; when I moved out of that apartment I literally had "proximity to the Verizon Central Office" as my main criteria for a new apartment. That's how I wound up on Jackson Ave, a few blocks away from the CO on Garfield Ave, qualifying me for the 15Mbps DSL.Bottom line, I'm glad your experiences have been positive, but if I moved back to Binghamton tomorrow it would go like this:First Choice: Verizon or Frontier DSL (if able to get 10-15Mbps service)Second Choice: Plexicomm WISPThird Choice: LTE w/rooted phoneThere are other bad experiences I'm not sharing here; suffice it to say I will never do business with Time Warner Cable or the remnants thereof ever again. If Charter is smart they fired the entire executive/management team for Upstate NY and ditched all the arrogant (especially in the Vestal office; I swear the South Park scene could have been "filmed" there....) customer facing folks as well. deefop

join:2016-05-05

Boulder, CO deefop Member Re: Uh Oh



The company has shaken up sufficiently that I doubt many of the people you would have interacted with are still around.



Nowadays in terms of offerings though, even around here it's not that bad. 60/5 even for retail at 64.99 might not be the best deal in the world, but it's a shitload better than 59.99+10.00 for 15/1.



And with all the new plant equipment hitting your speeds should be a 24/7 thing, I'd start making noise if I saw speedtests lower than advertised. Then again I'm an employee so I can make noise more effectively than most.



Not that you ever should move back to Binghamton(I'm in the slow process of moving away as well) but if you did, Plexicomm has FTTH in quite a few places now. No need for WISP if you can avoid it It was definitely before the comcast takeover, I'm just not sure when exactly.The company has shaken up sufficiently that I doubt many of the people you would have interacted with are still around.Nowadays in terms of offerings though, even around here it's not that bad. 60/5 even for retail at 64.99 might not be the best deal in the world, but it's a shitload better than 59.99+10.00 for 15/1.And with all the new plant equipment hitting your speeds should be a 24/7 thing, I'd start making noise if I saw speedtests lower than advertised. Then again I'm an employee so I can make noise more effectively than most.Not that you ever should move back to Binghamton(I'm in the slow process of moving away as well) but if you did, Plexicomm has FTTH in quite a few places now. No need for WISP if you can avoid it Tchaika

join:2017-03-20

New Orleans, LA Tchaika Member Re: Uh Oh



The breaking point was the 2011 floods and their response to extended outages, essentially, "¯\_(ツ)_/¯, it's NYSEG's fault, not ours." Verizon, Frontier, Blue Ridge, and Comcast didn't have issues staying online without utility power.....



Perhaps Charter did "clean house", and all of the guilty parties are gone. I can only hope so. My gut says the "guilty parties" hid all of the evidence before the Charter management team came in. I wouldn't put it past them.



Point of comparison, when I moved to Cox land I got 150/10 for $64.99 intro, then $59.99 when my intro expired. I've experienced one outage, which they credited me for without argument, when I call them an American answers the phone, and they survive power outages. There were some service issues at the outset, from plant damage near my apartment complex; it was difficult to cut through the bureaucracy to get the damage fixed, so they're far from perfect, but they're light years ahead of my experiences with TWC. I've never stormed out of a Cox store screaming expletives and ordered DSL service from their parking lot. If you're an employee of any tenure you can probably figure out my meatspace identity. I did not leave Time Warner land on the best of terms with any of the folks in Binghamton. Too many failed promises from them to yours truly and my employers over the years, too many inexcusable service outages, shitty business practices, shitty community relations, etc. The field techs were okay, some were even downright decent, but the back office management and engineering folks left me high and dry more times than I can count. They played dirty with competing companies, customers, and local Governments, all of which would have been business-as-usual if they had delivered a good product, but they didn't. From my perspective they just sucked money out of our community and gave us little in return.The breaking point was the 2011 floods and their response to extended outages, essentially, "¯\_(ツ)_/¯, it's NYSEG's fault, not ours." Verizon, Frontier, Blue Ridge, and Comcast didn't have issues staying online without utility power.....Perhaps Charter did "clean house", and all of the guilty parties are gone. I can only hope so. My gut says the "guilty parties" hid all of the evidence before the Charter management team came in. I wouldn't put it past them.Point of comparison, when I moved to Cox land I got 150/10 for $64.99 intro, then $59.99 when my intro expired. I've experienced one outage, which they credited me for without argument, when I call them an American answers the phone, and they survive power outages. There were some service issues at the outset, from plant damage near my apartment complex; it was difficult to cut through the bureaucracy to get the damage fixed, so they're far from perfect, but they're light years ahead of my experiences with TWC. I've never stormed out of a Cox store screaming expletives and ordered DSL service from their parking lot. Taps

join:2012-06-05

Selbyville, DE Taps to Tchaika

Member to Tchaika

said by Tchaika: I've been in IT my entire professional life, and I'm telling you that the congestion issues WERE (maybe still ARE) real. I even had an exchange here, in the direct forums, with a TWC tech, who told me that my node was at capacity from 5PM to nearly 2AM. That was when I lived out on Campville Road (17-C) by Lupos and couldn't break 1Mbps during peak hours.



That was a rather interesting exchange; I learned that it was SOP for TWC to put four different HFC nodes on a single CMTS downstream port. So the nodes had 1/4 of the bandwidth they could have had. This was in the DOCSIS 2.0 era; do the math for yourself on how many passed households that meant were fighting over ~38Mbps of bandwidth. This wasn't the late 90s, it was fucking 2008-2009!



Speaking of, how long did Binghamton have to wait for D3? I remember my friends in Scranton and Wilkes Barre being able to order 100+ Mbps service from Comcast when TWC was still maxing out at 15Mbps. What's the excuse for not provisioning backup power for the HFC nodes? I had a business in Vestal that went without phone service for more than a week in the 2011 floods. All TWC did was blame NYSEG. Meanwhile, just to our south in Wyoming County, Blue Ridge Cable -- a regional MSO nobody has ever heard of -- had generators atop every single one of their nodes, to keep them running before the batteries went flat.



They let Binghamton rot on the vine, buying up all of the local cable companies that built the network, closing their offices, laying off the employees, then sucking them dry with the bare minimum of investment possible, raising our rates every year but never putting much back into the network.

They allow a 24hr Utilization measure. Not a peak measure for utilization. That is an issue with the FCCThey allow a 24hr Utilization measure. Not a peak measure for utilization.

Eagles1221

join:2009-04-29

Vincentown, NJ 1 recommendation Eagles1221 to deefop

Member to deefop

Yeah here in Cortland last year I was getting 16 or 24 on a 24 channel Netgear. I can't imagine that Spectrum would knock that back.....

Anon0a879

@frontier.com Anon0a879 Anon Class Action You agree that you can't be part of a class action when using them or any company they took over. chrismitt

join:2012-07-09

Orange, CA chrismitt Member Re: Class Action How about killing whole dvr? $200 ass**** tax for 300mbps upgrade yet the ad statespecially showing what a cable company can be?

Anonab6e4

@charter.com Anonab6e4 Anon Lot of stuff below the surface on this. First of all, speeds are in network and on a single wired connection, they don't control anything beyond their own network and many of the complaints refer specifically to such. Secondly, rates are aggregated in any IT environment and never really reflect a dedicated or set amount that any one person will generally get at any specific time. Node saturation will be the key argument in this case. Were their nodes saturated, how were they segmented, how were the cards set up, what was the nominal throughput, what was the decision process in dealing with these issues? Lastly, Bonded carriers allow for faster rates and can generally go up to 36 Mbps per channel but let's lower that to 32 Mbps. 4 bonded channels can thus do 128 Mbps. Charter is running between 16 and 24 bonded carriers right now depending on the market but what you actually get is completely dependent on the modem you have. Irrespective of same, if you are getting say 100 Mbps and one person has 8 bonded downstream channels and another 16 bonded channels, there simply won't be any difference between them with respect to rate. It doesn't take a rocket scientist to see this lawsuit is about headlines and is a grab for some sort of settlement because it doesn't stand a chance in hell of winning in court.

Eddy120876

join:2009-02-16

Bronx, NY Eddy120876 Member But,but Choice is bad let's consolidate and offer our customers better service. Yup this is what actually happens when this companies merge. Customer always pay the price,monetarily and service wise.

Anond5c08

@charter.com Anond5c08 Anon Terrible speeds My service has gone down month after month and is now terrible.. I wish to join this claim.

Anon7d70e

@2607:fb90.x Anon7d70e Anon Birmingham AL I'm getting consistent 65 mbps in Birmingham. I did call when they hiked the prices and the rep said he would change my plan to 100 Mbps. I waited a week and was still getting the 65 mbps. I called back and another rep said my area wasn't set up for 100 mbps. I just cancelled my att because they were charging $60 for 25 Mbps. My charter goes out a couple of times a month but other than that I don't have problems with charter and I stream a ton of data.

Anon04e2b

@charter.com Anon04e2b Anon birmingham, al used to get 113 down with 20 channels bonded. after the spectrum team performed work in the neighborhood now i get around 75mb with 16 channels bonded.

Anon12657

@optonline.net Anon12657 Anon United we bargain divided we beg »youtu.be/X55XqdGGSjU

DeadSurvivor

Actor (Mill Creek Ent.)

Premium Member

join:2013-09-03

Tampa, FL ·Charter

DeadSurvivor Premium Member Pick Your Poison: Frontier Or Verizon When my loyalty price promotion, I have a feeling my bill will jump up $50.00. Luckily, I have already fulfilled my obligations under contract so I'm a free agent when it comes to picking a Triple Play Package. If Frontier Communications will not work with me, I was going to head to Spectrum until I've read the discussion on their quality of service.



If these issues are not corrected, an ISP will be all I need. Cellphone - check. Television - I'll live without watching The Living Dead or and various Professional Wrestling Programs (WWE, TNA Impact Wrestling, NJPW, & ROH). I've done it once and can do it again.



The reason I ordered a Triple Play Bundle is because I have moved my mother in with my girlfriend and I (and its a heck of a money saver than hiring a nanny to watch over my mother while everyone else is at work).



Personally, I hope enough people (in the future) cut the chord ... jobs will be lost (I know, it's mean to hope that happens) but that is the only way I could even hope Entertainment Providers would lower their prices or we can kiss television and phone services good-bye. An internet connection and cellphone are really the only items I need - My Acting Career and Internet "Specialty" websites bring enough money in to where my expenses can be paid. Televisions, one day, may find themselves being recycled because people have found ways to subscribe to online programming that THEY want to watch rather than channel flipping on a daily basis. your comment..

