Comcast Nabs $1,000 From A Woman Who Wasn't Even a Customer doesn't even offer service in the state. It sounds like her card was stolen, but as is often the case Comcast is dragging its feet in helping her resolve the issue, something that historically only changes once the Comcast is taking heat once again, this time for pulling $1,000 out of the account of a North Dakota woman who wasn't even a Comcast customer. According to local news outlets (hat tip, Stop the Cap ), Comcast pulled the money out of the woman's checking account despite the fact it. It sounds like her card was stolen, but as is often the case Comcast is dragging its feet in helping her resolve the issue, something that historically only changes once the press puts a spotlight on the company's latest screwup.







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Most recommended from 111 comments

AndyDufresne

Premium Member

join:2010-10-30

Chanhassen, MN Ubiquiti EdgeRouter ERPro8

Netgear R7000

35 recommendations AndyDufresne Premium Member Not Comcast job to resolve this This is just a stupid case of fraud. Comcast or no business is responsible for resolving this. You contact you debit or cc issuer and put in for fraud chargeback. Samething I told Stop the Cap, misleading headline especially when Comcast does so much other stuff that really should be getting the stinky eye for.

Rogue Wolf

voted for you for GOAT

join:2003-08-12

Troy, NY 18 recommendations Rogue Wolf Member It makes sense. With the current anti-regulation atmosphere in the nation's capital, Comcast has decided to trial implementing a "not a customer" fee. After all, that costs the company a lot of money!

DHRacer

Tech Monkey

join:2000-10-10

Lake Arrowhead, CA 17 recommendations DHRacer Member What no bank Bank’s got a fraud department, call them!



Not sure why Comcast is being singled out.





srtdodge05

Premium Member

join:2011-10-16

Ypsilanti, MI 9 recommendations srtdodge05 Premium Member Why is this even News? Why is this News? People's credit cards get stolen and used for all kinds of things. This is just trying to make Comcast look bad again.

Economist

The economy, stupid

Premium Member

join:2015-07-10

united state ·AT&T FTTP

4 edits 7 recommendations Economist Premium Member So how do you steal from Comcast? How does one defraud Comcast by using a stolen card and not get caught? You are paying for wired service to a service address. Not hard to find the person who had their service paid with the fraudulent card.



As soon as Comcast was contacted they should have reverse the charge on their own and rebilled the subscriber plus a returned payment fee.



Also Comcast accepts cards with out of state bill to and a completely different name that the account holder?



EDIT - Comcast has a service address and a billing address on the account. At least they used to. The card should match the billing address. With my Cox and AT&T, and all of my utilities really, I have my bills going to my office so they can be taken care of when I am out of the country. Every service I have has separate service and billing addresses (which for most people are just the same address) kinda pissed

join:2012-06-06

Newsoms, VA 4 recommendations kinda pissed Member Lol at anyone that thinks this was just an accident It's simple odds. A debt card has 16 digits. The odds of someone accidently putting her someone's number in are like 1 in a trillion. Sure it could happen but much more likely that it was on purpose rradina

join:2000-08-08

Chesterfield, MO ·Charter

3 recommendations rradina Member What Responsibility Does Comcast Have? usa.visa.com/dam/VCOM/do ··· ants.pdf



Visa outlines the steps a "card absent" merchant should take to prevent fraud (page 43 of the link above). Facts are incomplete but the accompanying news story suggests the card number was stolen. It also seems like it was a debit card connected to a checking account. Regardless, the VISA merchant guidelines have a lot of suggestions that might have helped Comcast discover the card was stolen. The news report claims Comcast has a fraud department -- another suggestion from Visa so that corporations prevent fraud and accompanying chargebacks.



What we need to know is did Comcast use the myriad of tools available to prevent fraud as outlined by Visa? Did they perform CV2/CVC verification? Did they do AVS (address verification service)? If the card was stolen and Comcast did all these things, the perpetrators may have also stolen the victim's identity. It also seems likely they might have lied about moving to North Dakota from wherever they accrued the bill. I suppose Comcast might not care where bill payers live as long as the credit card AVS passes. (Thinking snow birds who have two residences -- the bill for the cable account may not be sent to that residence.) However I don't think that would fit this case unless the victim's full identity was completely tied to the Comcast account. Again, details are limited. Visa outlines the steps a "card absent" merchant should take to prevent fraud (page 43 of the link above). Facts are incomplete but the accompanying news story suggests the card number was stolen. It also seems like it was a debit card connected to a checking account. Regardless, the VISA merchant guidelines have a lot of suggestions that might have helped Comcast discover the card was stolen. The news report claims Comcast has a fraud department -- another suggestion from Visa so that corporations prevent fraud and accompanying chargebacks.What we need to know is did Comcast use the myriad of tools available to prevent fraud as outlined by Visa? Did they perform CV2/CVC verification? Did they do AVS (address verification service)? If the card was stolen and Comcast did all these things, the perpetrators may have also stolen the victim's identity. It also seems likely they might have lied about moving to North Dakota from wherever they accrued the bill. I suppose Comcast might not care where bill payers live as long as the credit card AVS passes. (Thinking snow birds who have two residences -- the bill for the cable account may not be sent to that residence.) However I don't think that would fit this case unless the victim's full identity was completely tied to the Comcast account. Again, details are limited.

SYNACK

Just Firewall It

Mod

join:2001-03-05

Venice, CA 3 recommendations SYNACK Mod Follow the money Following where the money actually went, Comcast would have not problem figuring out who the beneficiary of these paid comcast services are. These recipients are also the criminals. Simple as that. kinda pissed

join:2012-06-06

Newsoms, VA 2 recommendations kinda pissed Member I don't buy whole Comcast is a victim angle. In the poker world we would call what Comcast engaged in a freeroll