Some people are quick to knock on the city, but maybe they’d change their tune if they knew about the response to flooding on the Bloor Viaduct.

A pounding thunderstorm rolled across the GTA Sunday evening, dumping a lot of rain in a short time and that caused localized flooding, particularly in areas where water drainage is poor.

It was serious problem along the huge viaduct on Bloor St. that spans the Don Valley, where water completely covered the cycling lane on the north side, near the west end of the bridge.

Mira posted a report about it Monday morning on SeeClickFix, along with a photo of a cyclist standing on the sidewalk, overlooking ankle-deep water that had pooled in the bike lane.

“After every storm (a) large puddle forms in (the) bike lane,” said Mira, noting it can take a couple days before the water drains away.

She added that the flooding makes it “dangerous for bikers who have to get on the sidewalk or enter main traffic.”

The photo was startling enough to send us to the viaduct, expecting that we’d find a substantial puddle and nothing being done to get rid of it.

So we were pleasantly surprised to spot a Toronto Water crew working to fix the problem when we drove onto the viaduct, with trucks surrounded by pylons parked in the slowly dissipating water.

One of the workers told us a vacuum truck was being used to suction mud and leaf matter out of the catch basins at the west end of the bridge, adding the water would drain quickly once the basins were cleared.

We figured we’d have to get on the phone to Toronto Water and ask them to send someone to clear the flooding; if a problem isn’t reported to 311, it often takes a long time for it to be resolved.

So why were they Johnny-on-the-spot this time? Thank SeeClickFix for their prompt attention.

The city’s 311 staff surf the community engagement website when they have time — early on a Monday, for instance — and direct issues to the appropriate department for a response.

Loading... Loading... Loading... Loading... Loading... Loading...

That’s why SeeClickFix, which has an exclusive arrangement with The Star, is recognized across North America as a great way to get things fixed.