What devices are supported?

Apple 4 and higher (iOS 6 and higher)

iPad (iOS 4.0 and higher)

Apple Watch (iOS 1.0 and higher)

Android Phones (OS 2.1 and higher)

Android Tablet (OS 3.2 and higher)

Android Wear Watch (OS 2.0 and higher)



How do download and set up Vonage Mobile?

Download from the Apple App Store for Apple devices or Marketplace for Android devices and follow the prompts to set up. If you want to link your Vonage Mobile account to up to five other devices, you must download Vonage Mobile on each device and sign in as an existing user using the credentials of the primary account holder. For detail instructions on how to set up and use, see Vonage Mobile® App (for Apple and Android) .

NOTE: If you are using on an iPad or a tablet, you must have a data plan from a cellular provider.





How do I link up to five Apple or Android devices?

Yes. You can link your Vonage Mobile account to up to five mobile devices. To do so, download and create your Vonage Mobile account on the primary device. You must then download Vonage Mobile and sign in as an existing user using the credentials of the primary account holder. For detail instructions on how to set up and use, see Vonage Mobile® App (for Apple and Android) .

NOTE: If you are using on an iPad or a tablet, you must have a data plan from a cellular provider.



I need push notifications. How do I turn on?

Push notifications allow you to receive incoming calls when the Vonage Mobile app is closed. On Android devices, you are generally asked to accept all notifications when you download an app from the store. On Apple devices, you are given the option to accept push notifications when you set up Vonage Mobile. If you did not set up push notifications on your Apple device, do so as follows:

Tap Settings (on Apple device not in Vonage Mobile app). Tap Notifications (or Notification Center ). Scroll to Vonage Mobile and slide Alerts on.



I have five linked devices. How do I replace one with a different device?

Deactivate the device you want to replace: Open Vonage Mobile and tap More . Tab About . Tap Sign Out . Download Vonage Mobile on the replacement device and sign in as an existing user with the credentials of the primary account holder.



How do I remove a linked device from my Vonage Mobile account?

Open Vonage Mobile and tap More . Tap About . Tap Sign Out .



How do I know what version is installed?

For Apple:

Open the Vonage Mobile app. Tap More . Tap Account Settings .The version is displayed in the bottom right of the screen.

For Android:

Go to Home screen and tap the Menu button. Tap the Settings icon. Select Applications . Select Manage Applications . Find and select Vonage Mobile





How do I upgrade?

The Vonage Mobile application does not update automatically. Instead, the customer must follow the instructions for their device type to install an upgrade.

For Apple:

Tap App Store . Tap Update in bottom right of screen. Locate and tap Vonage Mobile . Tap UPDATE .

For Android:

Tap the Play Store icon. Tap the Menu key. Tap My Apps . Locate and tap Vonage Mobile . Tap Update , which then changes to OK . Tap OK when prompted to replace the current version of Vonage Mobile.





Can I downgrade to an earlier version?

No.



How do I move my Vonage Mobile account to a new or different phone?

If the customer you have the phone where you previously installed Vonage Mobile, do the following:

Open Vonage Mobile on the phone where Vonage Mobile is currently installed. Tap More and then tap Account. Tap Setup and then tap Deactivate Account . Go to phone where you want to install Vonage Mobile and download the app from the Apple App Store or Android Marketplace. Follow prompts to install Vonage Mobile on the new phone.

NOTE: If you no longer have the phone, contact us. One of our Customer Care representatives will reach out to provide you with assistance.



How do I know if the app is running in the background on my phone?

For Apple: Tap Home button twice from the main screen of Apple. Icons for apps that are running appear at the bottom of the screen. Scroll through the apps to see if the Vonage Mobile app is present. If it is, it is running in the background. For Android: Tap Menu on main screen of Android. Tap Settings . Tap Applications . Tap Running Services . If Vonage Mobile is listed, it is running in the background

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How do I use with my Android Wear Watch?

With the Android Wear Smart Watch, you can:

Respond to chat messages by choosing from five preset responses.

Respond to chat messages using voice-to-text.

Reject calls with a double tap and reply with an automated response.

If you are having difficulties pairing your smartwatch or notifications do not appear, contact the watch manufacturer for support.



How do I use the Apple Watch?

Minimum requirements to link the Apple Watch is an iPhone 5 with iOS 8.2 or higher. With the Apple Watch, you can:

Answer calls, including Call Waiting.

Switch between Active and On-Hold calls

Respond to chat messages using voice-to-text.

Reject incoming call.

Browse recent calls.

Set a reminder to return a call.

How do I pair the Apple Watch with Vonage Mobile?

You can pair the Apple Watch on your iPhone using either of the following methods:

Instructions to Pair Apple Watch Use iPhone Camera Launch Apple Watch App. Tap Start Pairing . Move the Apple Watch under the iPhone’s camera keeping the face of the watch in alignment with the yellow outlined box on the screen. Follow prompts to complete the pairing. Manually Launch the Apple Watch App . Tap on Start Pairing . Tap Pair Apple Watch Manually . Tap the i icon on the Apple Watch to view its device name Tap the device name Apple Watch iPhone device list. Follow prompts to complete the pairing.

If you are having difficulties pairing your smartwatch or notifications do not appear, contact the watch manufacturer for support.

How do I use with Bluetooth?

The Bluetooth device must first be paired with the Android or Apple prior to using Vonage Mobile. Pairing cannot be performed from within the Vonage Mobile app. Inform customers that they should refer to the documentation for the Bluetooth device to obtain instructions on how to pair.



How much data does the app use to make or receive a call?

The Vonage Mobile app on average will use less data per minute than 1 email with a photo attachment or 1 minute of streaming music.



NOTE: The amount of data used can vary based on the customer's handset and cellular provider.



By default, does the app use my WiFi or 3G/4G data connection?

By default, the Vonage Mobile app attempts to place a call over a WiFi connection, if available. If a WiFi connection is not available, the call is placed over your 3G or 4G data network.



Can I install on a hacked, jailbroken or rooted phone?

No. The Vonage Mobile app is designed to work with official releases of the Apple and Android operating systems. Vonage is unable to support a hacked, jailbroken or rooted phone.