Returns and exchanges

I gladly accept returns and exchanges Contact me within: 14 days of delivery Dispatch items back within: 30 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

If you are dissatisfied in any way with your purchase please contact me. I will consider all refunds on a case by case basis. However I am willing to work with you to help rectify the problem, so if you are dissatisfied in anyway please contact me first so we can work out the problem. Returns and Exchanges can only be made within 30 days after the purchase. I will not send a refund until the item is returned to me first, just as you received it.



For damaged items, if your item has in someway been damaged during transit I will be more than happy to offer a full refund provided that photos of the damage are provided.



If you have received a planter by mail and have changed your mind about it and just do not want it, a refund minus the shipping can be made within the 30 day return policy time frame once the item has been sent back. The return shipping will be at the expense of the customer as well.



For items that you receive and they are not as described as in the listing. You have 30 days to prove that the item is not as described and if it is proven within the time frame then I will refund for the item plus return shipping once the item has been shipped back to me. If you want to send back an item because you have changed your mind once receiving it I will give a refund minus the shipping charge once the item has made its way back to me.