Worker-Owner Wanted - this position has been filled 10/15/2014

Position Focus: Customer Support and Business Administration

Email and Phone Customer Support for Email Software Setup, Web Sites, Domain Registration, how the Internet works, Billing and Account questions

for Email Software Setup, Web Sites, Domain Registration, how the Internet works, Billing and Account questions Participation as a worker-owner in a cooperatively owned business!

In line with our commitment to social justice, we follow the general principles of affirmative action in our hiring process. Women, people of color, LGBT/queer folks, and members of other underrepresented communities are strongly encouraged to apply.

Location:

Ideally you live in Western Massachusetts or Southern Vermont, but we are open to candidates from other locations..

Work from your own home, secure high-speed internet connection required. We regularly co-work virtually through video conference.

Start Date: As soon as possible (posted September 2014)

Skills Requirements:

___ You know how the Internet works

___ General computer troubleshooting skills on Windows & Mac

___ Strong Phone and Email Customer Service/Technical Support skills

___ Good writing skills

___ Ability to explain complex technical issues, in "plain english"

___ Some business administration experience and financial literacy

___ Skills bonus: You have some unix/linux sysadmin experience

Work Hours & Compensation:

We are currently hiring for a 20 hour/week position.

You'll be on front-line technical support shifts, virtually co-working, for 15 hours/week during our regular Business Hours from 7am - 7pm Monday - Thursday and 7am - 4pm Friday.

You will also flexibly work another 5 hours/week based on your schedule

You are interested in a long term permanent position as part-time or path to full-time.



Compensation Starts at: $17.00/hour. Provisional worker-owner period is 6 months to 1 year. Full worker-owners also share in profits. We are a collective that maintains a 1:1 pay ratio, independent of skill set, through pay parity tracking over time.



Benefits: Flexible work schedule, Unpaid Vacation and Sick time as needed (coordinated with co-worker-owners), 2% “Vacation bonus”, Up to 10% paid time for Skill Building, Training, and engaging with the Cooperative Economy.

Non-Business Hours Work: If you are interested working after-hours or being on call, it is available.