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A woman has said she is "humiliated" after being banned from JD Wetherspoon after a row over a refund.

Melanie Scott, an accountant, says the problems began when she was asked to produce ID at The Admiral of the Humber branch of Wetherspoon in Hull last Friday.

She was having lunch with about 20 work colleagues and one of them ordered her lunch on her app and two alcoholic drinks

But when Ms Scott, 26, was asked to show ID she realised she did not have it.

She told the Hull Daily Mail : "I went to find my purse in my bag but realised I left my purse at work. The girl was really snotty and awful when she said she couldn't serve me alcohol.

"Then she just walked away without saying she would get me a refund so I went and asked.

(Image: Richard Addison/Hull Daily Mail)

"The duty manager refused because I had ticked the declaration box on the app to say I was 18.

"I thought, fair enough as I know they can't serve alcohol to anyone who doesn't look 21."

In fear of losing out on her refund, Ms Scott, says she offered to run back to her office to get her ID.

She said: "I ran to work and then quickly ran back and had my ID, but she still said she couldn't refund me because I'd left the premises so it was void but no one said that before I went.

"I said, 'what do I do?' and she said they didn't want me in the pub.

"I was crying in front of all my colleagues it was so embarrassing. I'm not rowdy, I work in a finance office."

(Image: Richard Addison/Hull Daily Mail)

A spokesman for Wetherspoons say they then had to ban Ms Scott from the pub for shouting and swearing at staff.

But she claims that did not happen.

She said: "I complained to Wetherspoon. They said I was banned because I was shouting and swearing at staff members when I wasn't.

"I asked to look at the CCTV but they said it would cost £10 and that's almost as much as I paid for the meal.

"It's the principle of it all. I am absolutely devastated at what has happened.

"Not because I am banned, and not so much that I'm out of pocket but because of the whole situation and how badly I was treated. I am humiliated."

A spokesman for Wetherspoon said: "We can confirm that the customer in question ordered drinks via the 'app.' When a member of staff delivered the order to the table, they asked for ID, according to company policy.

"The customer did not have any ID, so the manager explained that, unfortunately, due to the fact they had signed a declaration, to say that they are old enough to purchase alcohol, we were unable to give a refund.

"The customer was angry, but said she would return to work to get her ID. She was told that this was fine, and the drinks would be left behind the bar, until she returned. However, the customer shouted and swore at the staff member, as she left the pub.

"Staff were polite and tried to help resolve the issue, however, we take incidents of verbal abuse towards out staff very seriously and it was because of this action, that the customer is no longer welcome back into the pub."

Ms Scott said: "If they want to say something that's a lie that's on them.

"There was 20 people there who saw it but they clearly have to say something for why they have not refunded me. I'm not the kind of person to swear and shout at someone. I'm not like that."