Uber Rep: Hi, this is [your name] calling on behalf of Uber, may I speak to [partner name]?

Uber Rep: First of all, Happy Holidays and thank you for partnering with Uber. Do you have time for a few quick questions about Uber here in Seattle?

[If no] XXX

Uber Rep: Great. First, on scale of 1 to 5, with 1 being not at all satisfied and 5 being very satisfied, how would you rate your overall satisfaction with driving on the Uber platform?

Code answer. [Code “Don’t know” but do not read as an option]

Uber Rep: And again on scale of one to five how would you rate the support and customer service you receive from Uber when you have a problem or a question?

Code answer. [Code “Don’t know” but do not read as an option]

Uber Rep: Have you visited the Partner Support Center in person?

[If yes] On a scale of 1 to 5 how would you rate the support you received there?

Code answer. [Code “Don’t know” but do not read as an option]

[If no] As a reminder, the Partner Support Center hours are 10am to 5pm Mondays through Fridays. It is located at 217 2nd Avenue S Seattle, WA 98103.

Uber Rep: And yes or no, are you satisfied with the communication you receive from Uber about prices?

Code answer. [Code “Don’t know” but do not read as an option]

Uber Rep: Just a couple final questions. Are you familiar with a new law passed recently by the Seattle City Council that would allow ride-sharing and taxi drivers to form unions and collectively bargain?

[If no] Would you be interested in learning more about it?

[If no] terminate.

[If yes] Let me share some thoughts on the ordinance. The Seattle City Council did vote to allow ride-sharing and taxi drivers to form unions and collectively bargain. However, ride-sharing, like Uber, is a case where collective bargaining and unionization do not fit the characteristics of how most partners use the Uber platform. Collective bargaining usually takes place in situations with a workforce of individuals who have a boss, work scheduled hours, usually full-time, and intend to make that job a career. That’s not how most Uber drivers use the platform. No two Uber partners are the same: 69% of Uber drivers have full- or part-time work outside of Uber, and 11% are students. Over half who drive in Seattle drive under 10 hours per week. This is simply a case where collective bargaining and unionization do not fit the characteristics of the work.

Thanks for your time and thanks again for partnering with Uber.