Hey all. First, I love the Upwork Platform, so let me get that out of the way. I think it's the best online marketplace within it's space. Great job with the continuous improvements and growth.



Having said that, this is my second complaint regarding the JSS and still having a hard time understanding why it even exists.



My JSS dropped from 100% to 88%. My agency is logging 250+ hours a week and we have never received any negative feedback from our clients. Zero. In fact, we use our "100% JSS" as a selling point to our potential clients.



It's very frustrating because it negatively impacts our profile and it's beyond our control. This JSS algorithm has some serious flaws and something needs to be done about it. Better yet, please get rid of it.

What is my incentive to continue logging 200+ hours on this platform, if all I get in return is a negative score on my profile? That's right, it's a negative score. When our team is putting in nothing less of 100% and 88% is being shown, it's negative.

Honestly, what is the point of the JSS score? Let the customer feedback speak for itself. The JSS does absolutely nothing but hurt people who are keeping your platform alive and profiting.



Sure, seasoned users of Upwork, who post jobs frequently, understand that JSS is meaningless in most cases and look past it. However, I've landed plenty of brand new clients, and I assure you that they're looking at the JSS. It's one of the first things they see and it's their measurement of our standings here on Upwork. It's flat out inaccurate.

I mean, am I the only one here with this frustration? I'm curious what others have to say as well. Would especially love to hear a real solid reason why it exists from an Upwork representative.