COVID-19 Community Safety

The health and safety of our community is always Kijiji’s top priority. Our platform enables millions of Canadians to connect and find what they need. With that said, and in light of the outbreaks of COVID-19, every one of us has a role to play in preventing the virus from spreading.

The situation continues to evolve daily, and Health Canada has deemed the risk to Canadians as high. As a result, Health Canada is asking Canadians to avoid non-essential gatherings or contact with other people and practice physical distancing, proven to be one of the most effective ways to reduce the spread of illness during an outbreak.

The Kijiji community is no exception.

We ask all users to do their part in promoting public health. If you are planning to transact we ask all of our users to do so with care. There are some measures we ask all users take to help keep yourselves and your community healthy.

Transact with care

We are proud of the role Kijiji has always played in bringing people together. However, as we work together to prevent the spread of COVID-19, we’re echoing Health Canada’s ask to Canadians to practice physical distancing.

Please consider other ways to use our platform to connect that do not require in-person transactions. For example, the Kijiji Village category helps you to easily find or offer support for your local community.

If you need to meet

If you choose to transact, please consider these options for contactless transactions for sellers or minimizing in-person contact.

If you need to meet in person, ensure you maintain a distance of at least 2 arms-length (approximately 2 metres). When transacting in person, please keep in mind our Safety Tips.

Importantly, if you are sick, stay home, and if someone in your household is sick, stay home. Follow Health Canada’s guidance and wait until everyone in your household is better before making a transaction, including buying or selling without meeting.

Practice good hygiene

Whether selling in person or through other means, all users should clean items as per Health Canada’s guidance.

We also recommend that buyers receiving an item clean the item and wash their hands before touching their face.

We recommend all users visit the Health Canada page on Coronavirus (COVID-19) prevention to learn more about precautions to take at this time.

Important information about listings associated with COVID-19

We have been monitoring the community response to the outbreak of COVID-19 in Canada. Based on user feedback, and to curb pricing practices that run counter to the community-minded spirit of Kijiji, as of March 13 we have temporarily banned listings for health care masks including N95/N100 and surgical masks, hand sanitizer/gel, disinfecting wipes and toilet paper.

We will continue to monitor the evolving situation. Being mindful that there are those who may attempt to take advantage of the current situation, we will quickly remove any listing in Buy and Sell that mentions COVID-19, coronavirus, or 2019nCoV (except books) in the title or description.

We encourage users to continue to flag any ads they deem incorrect, misleading or deceptive to our Help Desk team.