A kid lost his beloved teddy bear on vacation in Hawaii. The hotel's response was heartwarming

Sutro the bear enjoyed many activities at the Grand Hyatt Kauai after he was accidentally left behind by his family on a trip to Hawaii. Click through the gallery to see his adventures. Sutro the bear enjoyed many activities at the Grand Hyatt Kauai after he was accidentally left behind by his family on a trip to Hawaii. Click through the gallery to see his adventures. Photo: Courtesy Grand Hyatt Kauai Photo: Courtesy Grand Hyatt Kauai Image 1 of / 64 Caption Close A kid lost his beloved teddy bear on vacation in Hawaii. The hotel's response was heartwarming 1 / 64 Back to Gallery

When Anna Pickard headed back to the Bay Area from a family vacation in Hawaii, she realized too late that they'd accidentally left behind a member of the family: Sutro, her son's beloved white teddy bear.

So she contacted the hotel where the family had stayed, the Grand Hyatt Kauai, to see if they could find any trace of the toy, she wrote on Twitter Monday. Their response was better than she ever could have expected.

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"I had emailed the hotel last night. Is there a white bear there, I asked? Very friendly, answers to Sutro? He has a new friend, a seal, that he had made during the trip. They'd probably be together if they could be found," wrote Pickard. "We weren't hopeful tho. Big hotel and that."

Not only was Sutro safe and sound in the care of the hotel staff, who found him in the laundry, they did a photo shoot of all the adventures he enjoyed on his mini-vacation from his family, so his owner could see he was having fun before he made his way home.

The little white bear rode a water slide. He was pampered with a visit to the spa. He befriended a landscaper in a Hawaiian shirt. He got his nails done. He rented a cabana.

"How did he pay for the cabana? With the money we left in the room every day?" the little boy apparently asked his mother when he saw the pictures, which left him "delighted," "mystified" and "enthralled."

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The photos were as fun to stage and send as they were to receive, according to the hotel.

"We're glad Sutro got to enjoy an extended vacation with us," the Grand Hyatt Kauai wrote on Twitter. "I'm sure he will have lots of stories to share with Doozer once they're reunited."

"And of course mahalo to Julien and the rest of our staff for taking such good care of Sutro. Perfect example of the Aloha spirit we love to share with our guests, teddy bears included."

Filipa Ioannou is an SFGATE staff writer. Email her at fioannou@sfchronicle.com and follow her on Twitter