UPDATE: The Virginia Department of Agriculture and Consumer Services opened an investigation Thursday morning looking into the gas station at the Ironto truck stop.

This past Saturday at least 13 people broke down after putting gas in their cars from the Exxon station.

All complaints can be made to VDACS as they are investigating the situation further.

ORIGINAL STORY: Like many families traveling over the weekend, the Patricks were gassing up to hit the road for an early Christmas celebration on Saturday.

“My husband, two sons, their girlfriends,” said Patrick. “I had two turkeys, a ham.”

But shortly after driving away from the Ironto truck stop off Interstate 81, the family's car stopped running.

“Within three quarters of a mile we broke down. Completely broke down. Car would not start. It wouldn't hit a lick,” said Patrick.

They weren't alone. The Christian Family car experienced the same thing.

“He got on the interstate and immediately saw people on the side of the road. Broke down all lights. You know flashing lights and then he got a mile up the road and our car just shut off,” said Kassie Christian, whose husband was driving her car after getting called into work.

According to State Police, at least 13 people broke down Saturday evening after getting gas at the truck stop.

It's not clear what exactly happened at the gas station. A store manager would not talk on camera, but he did acknowledge they were aware of the issue.

A sample that Patrick’s mechanic pulled from her tank revealed there was roughly 95 percent water in the fuel. Her bill is over 600 dollars.

Christian’s fuel looked similar. She has not received her bill yet.

While the gas station is working to fix the problem, the drivers have many questions moving forward.

“I'm really worried about what effects it will have on my vehicle long term,” said Christian who is a regular. “I've never had this issue before.”

“But I also want someone to help retrieve this out of pocket expense that no one else is going to cover,” said Patrick.

The station is up and running. There are currently bags over two pumps at each station, but customers are able to use the “supreme” pump. WDBJ7 has reached out to the corporate office for the truck stop as well as the transport service, but neither was able to return calls today.

We will update this article with continuing coverage.