Original review: Aug. 21, 2020

My one-star rating reflects the fact that I feel like I’ve been left completely unheard and silenced when appealing to Dean Graziosi’s support team for a refund that I requested on very exceptional grounds. Firstly, I feel very compelled to share this review, because it is clear to me that this company does its best to suppress any criticism or negative feedback. This platform appears to be the only place on the internet, where I’ve been able to find balanced and honest opinions and factual experiences of past customers. This is concerning, given that only the KBB course in itself has 30,000 plus members in their Facebook community, yet there’s no single critical review to be seen on the internet to enable future customers to make an educated, informed decision about it. This, in itself, should make anyone think twice before buying their more expensive products, like courses or events that they sell.

Secondly, I want to say upfront that I am not an outright critic of Dean Graziosi, in fact I admire his work and his discipline and I think many people would benefit from reading his books. What I disagree with is how this company is run and the fact that what is said at the top, what you hear Dean tell you on their free promotional webinars, all the song and dance and talk about how this company lives by their “values” is not reflected in what you experience on the inside. This has been my personal experience with their support team, it’s like once they brought you on board, you are no more than just a number. It’s like the employees of this company are either tone deaf to what is being said at the top, due to the sheer size of this enterprise, or simply this company doesn’t make it a priority to practice what it preaches. I think it’s likely to be a combination of both.

By way of background, I invested $2,000 in the KBB course at the end of February, with an intention to learn how to run Masterclasses in my advisory business. I come from close to a decade of experience in the financial services, so when I started my business I wasn’t just fumbling around, I had a firm intention to grow my business and invest in the tools that would get me there. Unfortunately, my whole business was wiped out in a matter of a couple of weeks following the April lockdowns, which is absolutely devastating.

Since then I have written extensive letters to various people in Dean’s team, explaining my situation and appealing for a refund under exceptional grounds to no avail. I made sure to provide all the details of my circumstances. I tried calling their Mastermind call centre, I was unable to get hold of anyone. The only response I received so far is from their general support team. In my letter I very clearly stated that I appreciate what their standard refund period is, and I am not arguing with their standard refund period. However, I am asking that they show some flexibility and understanding, granted the personal circumstances I shared. I could not believe the robotic response that I received from the Mastermind support team. I quote: “I have reviewed your account and you are past the 30-day money-back guarantee period. The good news is you have indefinite access to this course.”

What is deeply concerning here is that they took absolutely no time to actually understand my situation, instead they put it into a “too complicated” basket and applied a ball park rule just as they would to any refund request, just to make it go away. No sympathy or empathy shown. To date, I haven’t heard back from any of the people within the Dean’s personal support team that I contacted directly about this issue. People that pride themselves on providing exceptional service and making sure that they always over-deliver. It seems to me that, if you approach this company truly from a place of integrity, they are not really inclined to take any action, because it’s not like you are threatening their reputation. Well, that to me is not an example of over-delivering or putting your clients first.

In my company I have a very different refund policy. Because life happens and there could be cases that just simply do not fit into your narrow refund policy. And the best way to turn away someone that could potentially be your proponent and a returning customer is to decline them a refund, especially when sought on exceptional grounds.

Under normal circumstances, if I purchased something that didn’t match my expectations, I would try to make the most of the features and try to adopt what I can. Given that I haven’t been able to implement much of what is taught in the KBB, I feel like people need to know what’s inside this highly publicised course. After starting the course, I found the materials to be very light, especially when it comes to their methodology. For the price tag of this course, the materials are incredibly difficult to follow and implement, because most of it is in the video format.

Realistically, this course is not for someone who is only starting their business, which is how it is marketed. It's for those businesses that are already making significant profits and are ready to reinvest big time into their marketing to grow further. For any newbie it’s going to be difficult to implement much of what they teach. So, there’s considerable amount of misrepresentation in their advertising of the KBB. And as discussed, their support team is run very very poorly. I would urge anyone who is looking to invest into this very expensive course to think twice and look at other options. Overall, deeply disappointed with both, the treatment I received following my numerous attempts to reach someone who can apply some amount of discretion and the content that is taught within, as it is mostly hyped up and on its own is not going to get you where you are going.