[04/03/2020 9:48:21 AM] Our internet service provider, MCNC, worked with Spectrum to increase network capacity within their shared connections. This change should improve the user experience of Spectrum home internet users that access university network resources through the VPN. [04/01/2020 7:14:04 AM] We received this update from our Internet service provider (MCNC) last night: "Due to COVID-19, many customers that connect to NCREN have made the shift to a work from home environment. Many people are using VPNs to connect to their corporate networks. As a result, the private peering links between NCREN and Spectrum have seen a significant increase in traffic to the point where the links are saturating. This has led to higher than normal latency and poor performance when accessing networks within NCREN. MCNC has been working diligently with Spectrum to increase the capacity of the peering links. We apologize for any inconvenience this has caused for your organizations, as we continue to work on improving network performance." To summarize, high usage is affecting performance especially when using a VPN. Our recommendation is to only use the VPN when needed to access internal resources like H/S/J drive, some ImageNow functions, Banner admin functions and Jabber. When accessing cloud based services like Canvas, WebEx, Gmail, Dropbox, you don't need the VPN. We will update you as we get updates from our vendors. [03/31/2020 7:38:40 PM] Spectrum and MCNC vendors have not yet resolved the issue; they are continuing to work on the problem. Customers may continue to experience intermittent slowness when accessing some UNC Charlotte resources. [03/31/2020 12:34:53 PM] MCNC and Spectrum internet service providers are having problems which are impacting our campus network. The service providers are aware of the issue but do not have an estimated resolution time. [03/31/2020 12:04:00 PM] Some users have reported slowness with connecting to some university resources - particularly when connecting by VPN. Network Services has engaged our service provider to troubleshoot the latency issue. Updates will be provided as they become available.