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When the police confront someone in a crisis, an officer’s choice of words can make the difference between a peaceful resolution and a turn to violence.

With that in mind, San Francisco is embracing a new strategy: Let a professional do the talking.

The city announced last week that it was forming a new five-member mental health team that would join police officers on calls involving people who they suspect may be mentally ill or under the influence of drugs.

“This is the latest reform that prioritizes the sanctity of life above all else,” Mayor Ed Lee said in a statement.