VIP Program Update

We wanted to take the time to update the community about the VIP program.



First and foremost, we wanted to take the time to apologize for the automated email that went out to all of our VIP subscribers. This email contained confusing messaging around the VIP program and was the standard email that was sent out when a user cancels their recurring VIP subscription. Please be aware that your VIP benefits have not been cancelled. The email was intended to communicate that the recurring payment from the VIP subscription has been removed. You will not get charged a recurring fee when your VIP subscription ends. If your VIP account was set to expire this week before Friday, September 12th and you get charged a recurring fee, please reach out to http://support.hextcg.com/.

Any account that redeemed or will redeem a Slacker Backer KS code will receive 2 months of free VIP. Any account that redeemed or will redeem a Champion Tier ($85-dollar tier) or higher, from Kickstarter, will receive 3 months of free VIP. For the accounts that already redeemed their codes should start receiving their free VIP benefits now.

Some players voiced that they felt frustration that they had subscribed for less than a year and were not able to extend their subscription. The team here at HEX felt that our most dedicated community members should be able to extend their VIP subscriptions one year. We decided that we would be able to offer the ability to purchase a 12 month VIP subscription through the in-game store using platinum. You will only be able to purchase this option once, and for the amount of 4,800 platinum. The opportunity to purchase the 12 month VIP subscription will be open for 1 week. If you already have a subscription, this will tack on to the end of your current VIP subscription. If you have VIP subscription provided by your Slacker Backer KS code or if you were a Kickstarter backer, then this will double-up your VIP subscription. This changes has to be patched into the game, we’ll release more information to when that patch will be coming.

To clarify: The 12 month VIP subscription purchase through the in-game store will add onto your current VIP subscription that you purchased through GameForge’s billing system. If you have Kickstarter or Slacker Backer VIP rewards, this will double-up your VIP subscription during the timeframe where you have your VIP rewards and VIP subscription. PLEASE NOTE: The option to purchase the 1 year VIP benefits with platinum is not in the game yet. This has to be patched in. We will announce when it will be made available in the in-game store.

The other thing to be aware of is the changes to the VIP benefits in regards to tournaments, their schedules, and payouts! VIP Tournaments start at the end of September. VIP tournaments happen on the last Friday/Saturday/Sunday of the month. All three days must fall into the month in order for the weekend to qualify.

Example: On September 2014, the VIP tournaments will fall on Sep. 26, 27, 28. On October 2014, the VIP tournaments will fall on Oct 24, 25, 26 (because the last weekend in October falls on Oct 31, Nov 1 and 2).

We will offer 6 different tournaments per month to players. VIP tournaments alternate formats between constructed and sealed. September tournaments will be constructed. Tournament start times are as follows (in Pacific time). You can convert the times to your local time zone here: Worldclock

Friday: 10:00 AM, 7:00 PM

Saturday: 3:00 AM, 11:00 AM, 6:00 PM

Sunday: 9:00 AM

Each tournament will need a minimum of 16 players to start and will have a 128-players maximum. Each tournament will be 4 rounds of Swiss-style pairings. Prizes will be based on the player’s record at the end of the tournament. Prizes are listed below.

VIP Constructed

Players: 16 minimum – 128 maximum

Format: 4 rounds of Swiss

Entry fee: VIP ticket + 500 plat

Prizes:

4 wins: 10 packs / 2 Xentoth’s Inquisitor AA / 2 Menacing Gralk AA / 30,000 gold

3 wins: 6 packs / 1 Xentoth’s Inquisitor AA / 1 Menacing Gralk AA / 15,000 gold

2 wins: 3 packs / 1 Xentoth’s Inquisitor AA / 1 Menacing Gralk AA / 10,000 gold

1 win: 2 packs / 5,000 gold

0 wins: 1 pack / 5,000 gold

VIP Sealed

Players: 16 minimum – 128 maximum

Format: 4 rounds of Swiss

Entry fee: VIP ticket + 1,400 plat or 6 packs + 200 plat

Prizes:

4 wins: 10 packs / 2 Xentoth’s Inquisitor AA / 2 Menacing Gralk AA / 70,000 gold

3 wins: 8 packs / 1 Xentoth’s Inquisitor AA / 1 Menacing Gralk AA / 35,000 gold

2 wins: 4 packs / 1 Xentoth’s Inquisitor AA / 1 Menacing Gralk AA / 20,000 gold

1 win: 2 packs / 10,000 gold

0 wins: 1 pack / 5,000 gold

Please leave any questions or comments in the forums linked below, and don’t forget to Like us on Facebook, Follow us on Twitch, register on our forums, and Follow us on Twitter.

Discuss in our forums