“Having never had my Rolex DateJust serviced, I was overdue. I contacted a number of different vendors, including Rolex, and received a number of fair estimates. Rolex, however, was ridiculously expensive ($1000+ for service and new crystal.I had also cracked mine recently), and their turnaround was not measured in weeks, but in months. So on to the next few, which were either local or online. OfficialTimeWatch.com was actually one of the cheapest, which made me a little hesitant.typically you get what you pay for, right? So I initiated conversation w/ Leo at OfficialTimeWatch.com and several other vendors, and was shocked to find out that Leo was also the only one that included a new main spring with his service, whereas the other added another $70-$100. I also asked all of the usual questions.insured? Bonded? Etc. I was definitely a little apprehensive to just send off an expensive piece of jewelry to someone in another state that I didn’t know! I also checked BBB records, state complaints, etc. All seemed legit and well-reviewed, but I must say that Leo was by far the most friendly and responsive, and seemed genuinely concerned about my comfort with his service. So I went with him. I received several emails (and not responses from contact I initiated, these were proactive) throughout the service, including upon his receipt of the watch (and his business is located in the same building as a post office, which was also comforting), follow up after disassembly to notify me of any “new” findings (I assumed this would be the gotcha! moment for sure where my price was drastically increased, but nope, no extra charges : ) , and with the final bill amount including return shipping. Overall, I spoke to Leo several times as well throughout the process and he was always willing to talk to me and explore several “upgrade” options. But about 14 days after my initial shipping, I had my watch back in totally “like new” condition. It looked, and ran, amazing! I cannot overstate my satisfaction with Leo and OfficialTimeWatch.com. I have already referred several friends, family, and colleagues to his service. My only regret is not writing this review sooner. I actually had the service performed a few months ago, but just got buys and it kept slipping my mind. Thank you Leo, for the job you do and the excellent customer service. You’ll be hearing from me again!”