“Consumers could not use their own money to pay for basic living expenses and necessities,” CFPB Director Richard Cordray said. “Throughout this frustrating saga, UniRush’s customer service efforts failed to address problems adequately.”

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Customers will receive payments ranging from $25 to $250, depending on the issues they faced during the outage. For instance, consumers who had transactions denied should receive $25. Someone who experienced delays with having their paychecks deposited may be paid $100. People who dealt with multiple problems may receive several payments, the agency said.

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RushCard, a prepaid card founded by hip-hop mogul Russell Simmons, experienced technical problems in October 2015 as it was switching to a new payment processing system with MasterCard. Consumers faced late fees and other charges as they grappled with inaccurate account balances, delayed deposits, and intermittent access to their accounts.

Simmons publicly apologized to the customers. But the CFPB says the company did not do enough to help consumers resolve challenges with accessing their accounts, which lasted weeks in some cases.

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Customers who still have active RushCards will receive statement credits while those who have closed their accounts will receive a check. The CFPB says it is giving UniRush and MasterCard 60 days to come up with a plan for how they will issue the refunds, adding that customers should not have to take any steps to receive the cash.

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This is the second wave of compensation being issued to customers affected by the outage. Last year, UniRush agreed to pay $20.5 million to cover legal fees and reimburse people for the costs they faced as a result of the outage. Any money consumers received from that settlement does not affect what they might be given because of the enforcement action, the CFPB said.

The action came two days after Green Dot, one of the largest prepaid card issuers in the United States, announced that its plans to acquire UniRush for at least $147 million.

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MasterCard said that prepaid cards play a “critical role” in how some consumers manage their money and that the agreement will compensate customers for the “inconveniences caused during the service disruption.”

A spokesman for RushCard said the company did not admit to any wrongdoing, adding that customers received credits, a break from card fees and other compensation.

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“This incident was one of the most challenging periods in my professional career,” Simmons said in a statement. “I cannot thank our customers enough for believing in us, remaining loyal and allowing us to continue to serve their needs.”