Addresses for Complaints or Compliments

Bus Service and Bus Drivers

Stephen Vidal (acting)

Vice President / President

2 Broadway, #2015

New York, NY 10004

Phone: (646) 252-5872

Fax: (646) 252-5815 Bus Customer Relations

25 Jamaica Avenue, Room 1

Brooklyn, NY 11207

Phone: 511 John Higgin

Chief Maintenance Officer

750 Zerega Avenue

Bronx, NY 10473

Subway Service and Conditions

Paratransit

Police

James O'Neill

Commissioner, New York Police Department

Headquarters, One Police Plaza

New York, NY 11201

Phone: (646) 610-5410 Civilian Complaint Review Board

40 Rector Street, 2nd floor,

New York, NY 10006

Hotline: (800) 341-2272

Fax: (212) 442-8839 Joseph Fox

Transit Bureau Chief of Police

130 Livingston Street, 3rd floor

Brooklyn, NY 11201

Phone: (718) 694-4040

Fax: (718) 694-5962

Other Contacts

Send Policy Complaints

Veronique "Ronnie" Hakim

Chairperson, Metropolitan Transportation Authority

2 Broadway

New York, NY 10004

Phone: (212) 878-7200

Fax: (212) 878-7030 Governor Andrew Cuomo

State Capitol

Albany, NY 12224

Phone: (518) 474-8390

Fax: (518) 474-3767 NY State Senator John Flanagan

NYS Senate President

260 Middle Country Rd, Suite 102

Smithtown, NY 11787

Phone: (631) 361-2154 NY State Assemblyman Carl E. Heastie

Assembly Speaker

1446 East Gun Hill Rd

Bronx, NY 10469

Phone: (718) 654-6539 Mayor Bill de Blasio

City Hall

New York, NY 10007

Phone: 311

All letters should go to the MTA President. A copy or separate letter should then go to the individual department that you are issuing your complaint about.President, MTA New York City Transit2 BroadwayNew York, NY 10004Phone: (646) 252-5800Fax: (646) 252-5815Please include the number of the bus or the driver's badge number.Please include subway car number if possible.Vice President, Subways2 BroadwayNew York, NY 10004Phone: (646) 252-5860Vice President, Paratransit Division, Department of Buses3300 Northern Blvd, 8th floorLong Island City, NY 11101Phone: (718) 393-4040Fax: (718) 393-4321Include badge number if possible.Phone: (718) 894-2828Phone: 511 or (718) 330-1234Fax: (212) 878-7468Can go to The MTA President or:We strongly recommend that you also send complaints to your local state representatives. To locate the contact information for your representative you can use the following resources: http://www.mygovnyc.org or call 311