Indigo, SpiceJet lead among low-cost carriers in AirlineRatings ranking for 2018

The airline safety and product ratings for 2018 by global airline safety and product rating agency Airlineratings.com has Jet Airways topping the ‘product’ category list with a score of 7/7 in the full-service carrier category. Indigo has scored 4 in the low-cost airline category.

In the ratings announced this week, Air India has scored five, while Air Asia India has got a rating of 2 on 5.

An airline is rated from 1 to 7 stars on product category, with seven being the highest ranking for full service carriers, while the low-cost ones are rated out of 5.

While Indigo and SpiceJet have managed a product rating of 4 each out of 5, Air India and GoAir have got 5 on 7 and 3.5 on 5 respectively. Vistara Airlines is the only Indian carrier not rated.

Ranking criteria

The criteria for product ratings include personal in-flight entertainment, cabin space and comfort, beverages, food, seat recline, website information, etc.

In the ‘safety’ category, Air India, Go Air, Indigo, Jet Airways and Jet Konnect have all managed a rating of 6 on 7. Air Asia India and SpiceJet have got 3 on 7 each, while Air India Express, the only Indian carrier without a fatality-free record — due to the 2010 Mangalore air crash — has got a rating of 5.

“The product is core to our business and a competitive differentiator across the industry. The quality of the experience determines whether guests travel with us or another airline. As a result, we are constantly innovating to ensure that we remain the gold standard of product excellence in the aviation industry,” a Jet Airways spokesperson said.

AirlineRatings, launched in June 2013, rates the safety and in-flight product of 405 airlines. It has been used by passengers from 232 countries and has become the industry standard for safety and product rating.