Me: “Thank you for calling [store]. How may I help you?”

Caller: “Hi. I was wondering if you had [brand] formula?”

Me: “If you hold on, I will go check.”

(I go and check. I come back on the line a few minutes later.)

Me: “Thank you for holding, ma’am. We have the formula. Would you like me to hold some for you?”

Caller: “No, I’m in the parking lot. I just wanted to make sure you had it today before I came in.”

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