• What does ITIL stand for?

ITIL is an acronym for Information Technology Infrastructure Library.

• What is the latest version of ITIL 4?

ITIL 4 version is the latest one. It has been released recently in 2019.



• What is ITIL 4 Foundation Certification course?

ITIL 4 Foundation Certification course gives detailed knowledge of IT Service Management. This course provides comprehensive, basic-level training for anyone involved in the service, management, and delivery of services in IT.

• What is the validity of the ITIL 4 Foundation Certification?

ITIL 4 Foundation Certification does not have an expiry date.

• What are the eligibility criteria/ prerequisites for the ITIL 4 Foundation Certification Exam?

There are no prerequisites for this exam. However, some experience in IT Service is recommended so that the participant can relate with the ITIL concepts, principles and processes.

• Who should opt for the ITIL 4 Foundation Certification course?

Any professional who wishes to learn and grow in the field of IT Service Management can opt for ITIL 4 Foundation Certification.

This course is specifically recommended and aimed at IT Managers/ IT Support Managers, Quality Analysts, Service Delivery Managers/ Associates, Application Managers, IT Developers/ IT Development Managers, Database Administrators, IT Audit Managers, IT Architects, IT Executives, Business Operation Managers, IT Consultants, ITSM Trainers, and Facilitators.

• What is the duration of the ITIL 4 Foundation Certification training?

Training duration for this course is 2 to 3 days.

• ITIL 4 is suitable only for IT Service Management. Is it correct?

Yes. ITIL 4 is a holistic IT Service Management methodology that helps you understand the principles of ITSM and delivery in Enterprise IT.

• Do you provide a certificate of ITIL 4 Foundation on successful completion of the course?

Yes, we do. At the end of the course, we execute the ITIL 4 exams. After you successfully complete our ITIL 4 Foundation training program and upon successfully passing of Foundation exam, you shall receive a soft copy of ITIL 4 Foundation certificate on your email which states that you have successfully completed the course.

• When and where are the ITIL 4 Foundation sessions conducted?

All open house sessions are conducted only on weekends at Vinsys Labs for the convenience of working professionals who wish to attend.

At Vinsys, we create our schedules as per your preferences of location and time. You can put in a request to arrange a training program in your organization and we will be there along with our Vinsys Learning Lab!

• What are the fees for the ITIL 4 Foundation Certification Training Course at Vinsys?

At Vinsys, we offer the most cost-effective, professional IT training programs. If you are an individual or a working professional, please do check our updated course calendar for ITIL 4 Foundation Certification Program here.

For our Tailor-made (as per your team’s availability and convenience) and specially scheduled ITIL 4 course and ITIL 4 exams, write to us on enquiry@vinsys.com or fill out the enquiry form.

• What is included in the ITIL 4 Foundation Certification Training course fees?

Along with the training sessions, we provide the required course material, a set of practice questions for your exam preparation and access to our tech-enabled Learning Labs to create a dynamic learning experience for you.

• Who conducts the ITIL 4 Foundation Certification Training sessions?

Training sessions at Vinsys are conducted by certified experts who have practical working experience as well as training experience. Our facilitators hold 20+ years of experience in IT Service Management and IT Governance and are recognized globally for their expertise in the field of IT.

• What areas are covered in the ITIL 4 Foundation Certification Training Program?

In this training program, you will gain the context and basic understanding of ITIL 4 including the processes and principles of ITIL 4. Grasping the ITIL 4 fundamentals will create a great foundation for ITIL 4 Practitioner Certification for you.

• Can I appear directly for the ITIL 4 Practitioner without taking the ITIL 4 Foundation Certification exam?

No. ITIL 4 Foundation certificate is a prerequisite for ITIL 4 Practitioner.

• Why choose Vinsys for ITIL 4 Foundation Certification Training?

 Provide experiential education

 Guidance from experienced Industry Experts

 ISACA approved training organization & examination center

 ISACA approved Quality course material

 Post-training support

 Professional career consultation, learning and exam guidance, access to learning labs, and more.

• What are the fees for the ITIL 4 Foundation Certification Exam?

The fee structure for ITIL 4 Certifications is inconstant in nature. Please contact your ATO (Authorized Training Organization) or write to us at enquiry@vinsys.com to know more. You can also call our helpline +91 20 67444700 to talk to our corporate training experts.

• What is the format of the ITIL 4 Foundation Certification Exam?

It is a multiple-choice question exam paper and has 40 questions in it. The duration to solve the paper is 1 hour/ 60 mins.

• What are the passing marks for the ITIL 4 Foundation Certification Exam?

Clearing the ITIL 4 Foundation exam requires you to secure the score of at least 65%, which means that at least 26 out of 40 questions have to be answered correctly.

• Is ITIL 4 Foundation Certification Exam a closed book test?

Yes, it is a closed book test.

• How is the ITIL 4 Foundation Certification Exam carried out?

Vinsys follows a high integrity exam procedure wherein everything is supervised by AXELOS and PeopleCert accredited personnel.

• Can I take a paper-based exam for ITIL 4 Foundation?

Yes, AXELOS allows you to choose the suitable option, Computer-based or Paper-based.

