Zoo officials said an internal investigation was conducted and found that the zookeeper violated protocol in the lead-up to the hyena attack. However, city officials insist there was no threat to other staff members or to the public.

“ABQ BioPark professionals care for almost 130 different species, including some that can be dangerous and require specialized care and safety. Despite stringent protocols, dangerous outcomes can still result any time humans are caring for wild animals,” said a statement provided by city officials.

“A thorough investigation was completed and the appropriate actions were taken. Personnel matters are privileged information therefore we cannot share more details,” said zoo spokesperson Tanya Lenti

The hyena at the center of the attack remains in its current habitat enclosure – with no change to the animal’s daily routine.

“KEEPING IT ON ‘THE LOW’”

In one report taken following the incident, one security officer said when he arrived on scene “very little information was given by zoo staff.”

The officer suggested that they were “keeping it on ‘the low.’”

In response to the 4 Investigates team questions regarding the allegation, zoo officials said a Biopark staff member was trying to contain the incident to avoid creating a “panic or speculation” and to protect the zookeeper’s medical privacy.