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A family who headed to a Cornwall caravan for an Easter getaway together were horrified to arrive to a caravan filthy with blood, sick and human faeces.

Danny Colwill booked two nights at the Trelawne Manor Holiday Park to spend the Bank Holiday with his partner Chelsea Rowe and their two children, Ruby and Reggie.

But when they arrived at the John Fowler-run holiday park, they were shocked to discover a truly vile sight, PlymouthLive reports .

They were first made aware of the conditions when three-year-old Reggie came out of the bathroom holding a blood-stained disposable razor.

(Image: Danny Colwill)

If that wasn't bad enough, on further inspection Danny said they found blood stains on the wall, human faeces on the bed and sick in the children's bedroom.

Bosses at the holiday park, near Looe, have apologised and admitted the caravan was not clean enough.

Recalling the scene, Danny said: "We arrived at Trelawne Manor on Saturday, we got to the caravan and as we have walked through the door my little boy asked to use the toilet.

"He came back out swinging a dirty, used razor, which was left in there on the side.

"He is only three so, as you can imagine, I went absolutely mental.

"There were holes in the walls of the caravan, we went to put our bags on the bed, we saw spots of blood and human faeces on there.

"I have then gone into the kitchen to put some bags on the side and there was food and tomato sauce squirted in all the knives and fork drawers.

"We then went into the kids bedroom and there was sick on the bed, blood on the walls."

Danny and Chelsea took pictures of their caravan and quickly raised the issue with staff at the holiday park.

They claim that they were only offered food vouchers as compensation originally before later being offered half of their money back.

Danny said that he was eventually offered a full refund but there were no alternative places for them to stay so they had to return to their home in Honicknowle.

(Image: Danny Colwill)

Danny said: "I kicked off, I asked someone to come up and they offered us a free meal voucher and I said ‘I don’t think so’.

"I paid £90 a night to stay there and didn’t think it was acceptable.

"I then went to speak to the person that was in charge as the manager wasn’t in and she said the best she could do was give us half our money back.

"I didn’t think that was good enough, I didn’t want to stay in there.

"We all left and went to the Smuggler's Inn for food to give them a chance to give us a new caravan or to clean it.

"I rang them and the person then said they would give us a full refund and told us to pop the keys in on the way out, which wasn’t very professional.

"So I went back to get our stuff, went to reception which was full of people and made a scene and showed them why we were going, I showed everyone the photos.

(Image: Danny Colwill)

"The park manager then came out full of apologies and rather than wait for the money to go back on my card, he gave me the money back in cash."

Duncan Lancaster, general manager of Trelawne Holiday Park, confirmed that Danny had made a complaint and whilst he couldn't offer a reason as to why the caravan was left in such a bad condition, he said that they did all they could to resolve the issue.

Mr Lancaster said: "Mr Colwill came to reception and he would have discussed with colleagues to start with, airs of concern and yes he spoke to my housekeeper.

"When he expressed his concerns, of course we would listen to the customer and try and resolve matters accordingly.

"It is a bit unfair to say he was only offered food vouchers, I think there was a little bit of understanding as to what Mr Colwill’s complaint was at that particular time.

"I know the company guest relation manager is making contact with Mr Colwill in order to resolve matters moving forward as well with him.

"I have been here 15 years as a general manager and no I can never explain why, I wasn’t there, I don’t clean the units as I am sure you can understand.

(Image: Danny Colwill)

"Sadly, why a unit was [in that condition], I don’t know is the answer, I can’t answer that.

"I can only deal with a situation once I am aware of it, step up to the plate, meet with the customer, ensure the customer is looked after to the best of our ability.

"Because of the Bank Holiday period, we were unable to find an alternative unit which would have been, at every stage, our first line of option for them."

Danny confirmed that he had been contacted by a member of staff and told that they would speak to customer care and offer them a free weekend.

Distressed

But he also said that the experience has left his six-year-old daughter Ruby distressed and stated that he would never go on holiday with them again.

Mr Lancaster added: "In fairness to John Fowler Holidays and Trelawne Manor Holiday Park, we service a significant number of customers.

"We maintain a large quantity of properties and units and if sadly and regrettably as in this situation, a unit fell short, the only thing I can then do is apologise to the customer and try and resolve matters moving forward.

"We do lots of work behind the scenes but on the day when I have a customer that is sadly unhappy, the focus is to try and address their concern first and then clarify moving forward.

"We are a service industry led trade and it is in our best interest to make sure that if something is missed, we need to address matters.

"We are a family-led and family-run business and organisation and from a customer service point of view, we endeavour really hard to deliver a high quality product to the best of our ability and get it right in many occasions.

"Occasionally if something is missed we have to address matters."