Application

I applied online. The process took a week. I interviewed at Grinding Gear Games (Auckland, Auckland (New Zealand)) in February 2016.

Interview

Firstly, they will give you a call asking the basics (i'll mention them below, don't worry). Then they'll call you again later to schedule for a face-to-face interview. Warning, they ask for some real technical shizz relating to the game (Path of Exile) and other tech-related stuff (again, don't worry, i'll mention them). After the interview they'll ask for references (as do most employers), they call/email you back depending on whether you are their first choice or second choice or whatever-choice. If you're their first choice then you'll get a response around 3-4 days after the interview. If you're their second choice then you'll get a response whenever their first choice declines the job offer. If you're their whatever-choice then just hope that lady luck is on your side.



Oh, and they will be seeking for people who can work the late night shift (around 10 p.m to 6 a.m or midnight to 8 a.m) (This is true as of the mid 2016)



Oh, and they'll put you on the 90-day trial period.



I think it's also important to note that the last three people who took this job position (Alexcc, Jon, and Kelvin) left after about a week or two into it (Alexcc and Jon in March and Kelvin in May, you can check their profiles in the Path of Exile forums, Alexcc_GGG, Jon_GGG, and Kelvin_GGG). Of course, I cannot say why they left so shortly after getting the job. Maybe they got other job offers elsewhere and accepted them, maybe they didn't like their shift hours, maybe they hated dealing with idiotic customers from an online game, maybe the GGG staff are toxic bullies (unlikely!). I don't know, it could be any reason. But still, I think it's important for you to know that the previous few people left what would be considered a rare job opportunity (Well, rare for New Zealanders, anyways).



Anywho, just learn and practice answering the questions below and you should be a top dog for them.



Oh, also the interviewers are really kind people! If you're already familiar to the PoE customer support staff, then you should already know Melissa, Sarah, and Rachel. It's likely you'll be interviewed by them as well as Samantha, who's the Head of Customer Support. Don't worry! They're all really friendly, awesome people! Good Luck.