Dear John: My mortgage was recently switched over to Mr. Cooper, formerly Nationstar.

I recently received correspondence indicating that our escrow account is short by approximately $10,000. The tax amount it is attempting to collect is double what we should owe, according to my county’s assessment statement.

I have attempted to confirm how it arrived at the $10,000 figure and the Mr. Cooper agent simply advised me that it uses a third party to collect escrow funds.

I have voluntarily provided the real estate tax documentation, and the only response I received was that my inquiry was being closed out as resolved.

I intend to file a complaint with the Consumer Financial Protection Bureau, and I hope that you might be able to assist me as well. Please let me know if there is anything you can do to help me resolve this matter as you are highly recommended online. K.H.

Dear K.H.: The people online are too kind.

I contacted Mr. Cooper and both the company and you confirm that this matter has been settled. Glad I could help.

The people at Mr. Cooper have always been efficient in correcting these problems. I just wish the company didn’t have so many complaints or that it could resolve them without customers having to come through me.

Anyway, this one is done. Send me the next complaint.