The FINAL FANTASY XIV Fan Festival returns to Europe for its third outing, bringing a world of wonder to Paris, France for the first time. Set to take place across three different regions, in three major cities - Las Vegas, Paris and Tokyo - it’s a massive event with love for the franchise at its heart and featuring exciting announcements, development panels, in-game activities, merchandise, as well as amazing opportunities to play together both in-game and in live activities. It’s also a great place to meet up with fellow players and win some great prizes! Whether you’re a newcomer or series veteran, come and make memories that’ll last a lifetime with one of the most welcoming and passionate communities in gaming!

More details on the event (in English, French and German) here.





FAQs

What time is the show open?

Fan Festival 2019 in Paris will take place on Saturday 2nd and Sunday 3rd February 2019. As with previous years, we expect the opening and closing times to be the same for the 2019 event, opening at 10am local time in Paris on the Saturday and finishing at 8pm on the Sunday. These timings are subject to change and will be confirmed at a later date.





Purchasing more than one ticket

If purchasing more than one ticket, please ensure that the correct names and email addresses of each ticket holder are used as they will need to match the ID checked on site for the event registration and access.





Are there ID requirements or an age limit to enter the event?

You must be over 16 years of age in order to attend the Fan Festival at Paris.

- Visitors that are 16 years of age or older will need to present a valid photo ID in order to gain entry to the event.

- Visitors younger than 16 years of age must be present with a legal guardian at all times while at the event and may not be able to play the game.

- Some content may not be suitable for children.

*Each attendee (including legal guardians) will need his/her own ticket to access the event.





What is accepted as valid ID?

Acceptable forms of ID to prove your age include:

- a photo driving licence

- a passport

- a national identity card





Can I transfer my ticket to someone else?

No, tickets are non-transferable. IDs will be checked at registration and entry is only to persons matching the name on the ticket with identification.





Merchandise Pre-sales

Ticket holders will have exclusive access to the merchandise pre-purchase website. The closing date for the pre-purchase website will be announced at a later date.





In-game Items

Each ticket holder will be eligible to receive the SDS Fenrir mount and a mystery minion as part of the ticket price. These items will be sent via email from Square Enix, so please ensure to accurately enter the email addresses for each of the ticket holders.





What are my transport/parking options getting to the event?

Please view the Travel & FAQ page on the official Fan Festival 2019 website, here.





Where can I contact the organiser with any questions?

Please contact the following for customer support:

English Support

French Support

German Support





What is the refund policy?

No refunds, all sales are final. Please ensure all of your plans are in order before you purchase tickets.

Notwithstanding the foregoing, Square Enix Ltd. shall issue refunds to original ticket purchasers upon request if Square Enix Ltd. cancels the entire event. All such refunds will be strictly limited to the amount the original ticket purchaser paid for the ticket on the Eventbrite website. Please contact Square Enix Ltd. at the applicable link below to request a refund if Square Enix Ltd. cancels the entire event. Square Enix Ltd. will respond to refund enquiries within five business days.





How will my personal information be used?

Your personal information will be required by Eventbrite to process and complete your purchase for the event tickets. The event tickets will be emailed to the supplied email addresses, for each ticket submitted during the purchase process.

After that, Square Enix will use the name(s) and email address(es) you supplied for ID checks at registration on site, at the event and to email you the in-game items accompanying the ticket purchase on the morning of Saturday 2nd February.

After the event, Square Enix will use the email address(es) you provided to send a short optional online survey out to all attendees to gain your valuable feedback and opinions on the event. This will help us improve our future events to provide customers and even better experience.

The personal information you provide will not be used for any other purpose and will be stored by Square Enix for a period of no longer than 12 months, before being securely deleted.

Full details on Eventbrite’s privacy policy can be found here.