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Next » There was an error. Delete post THIS IS A SPINNER or cancel THIS IS A SPINNER metadata Hello all, We are aware of the issues with the season reset and have been investigating it. The issue is found and will be deployed soon, so this shouldn't happen anymore in the future. To go in a bit of detail, the issue was part of the code that also takes care of the ranking up and first-time rewards. Internally your top league was only stored when you reached a new top rank - but whereas the top rank is stored over your lifetime (for the first time rewards), the top league should reset! So if you reached a new top rank this season, you shouldn't have experienced issues, but anyone else likely did. We've been running a script that will override the wrong reset and avoid issues for those who didn't log in yet during May. And in the following days we will push live the fix and solve the wrong internal data to make sure it doesn't happen again to people who have already leveled up. And as the final step, we will discuss what options we have for compensations. We're also working actively on the next update and will release the details about it soon! Q&A: **Will your current rank be reset with one of our changes?** No, we will not reset the rank of those that were double-dropped **What will the maintenance planned for May 2nd do?** This will put in place the correct code that caused the issue - it will store the leagues at every rank up (not only for new top ranks). metadata Hi, why didn't receive first time rank books award? metadata Looking forward to the fix. I suggest compensate a little bit more than the net rewards, e.g. the net + glorious book, the net + rubies. metadata Nice response time, I really didn't see that one coming metadata so my rank will not be reset? OMG metadata will i get my right chest back??? I am at diamond but only get platinum chest will rubies and a legendary card give back to me??? metadata Hi there. I was expecting to collect what’s missing due this error, after maintenance. At least the difference between platinum and gold chests (10 rubies & 500 golds & enough fusion stones to compensate 2 normal 3 rare 1 epic 1 legendary cards?). But nothing arrived. Why? metadata The fix is in 4 steps, today was the 2nd step of the fix. Expect compensation at the end of all the fix' steps metadata At least we deserve to receive the difference in Cards/Gold/Rubies from the correct League chests we should receive People in Diamond/Plat that received Platinum/Gold chest have lost Legendaries from their respective League chests, this is not right. metadata > _Originally posted by **[FengQ__](/forums/941638/topics/1825993?page=1#13111542):**_ > so my rank will not be reset? OMG It would be tricky to account for who had the issue and who didn’t, and you’ll be able to play games until you work your way back up. metadata A small update - the first couple of steps are done, that should be preventing this issue from happening in the future. The compensation will not be ready before (or during) the weekend. metadata > _Originally posted by **[AranoJ](/forums/941638/topics/1825993?page=1#13112743):**_ > A small update - the first couple of steps are done, that should be preventing this issue from happening in the future. The compensation will not be ready before (or during) the weekend. Take your time as long as a fair compensation is done metadata So when will the compensation come? Will it increase as the time you take are increase? metadata > _Originally posted by **[AmberL375](/forums/941638/topics/1825993?page=1#13113778):**_ > So when will the compensation come? > Will it increase as the time you take are increase? :D prolly; nope metadata Thank you! metadata For those received the wrong season chest, we have sent the missing rewards and extra rubies to your account! You will receive them when you log into the game. metadata thank you :D metadata > _Originally posted by **[AranoJ](/forums/941638/topics/1825993?page=1#13115729):**_ > For those received the wrong season chest, we have sent the missing rewards and extra rubies to your account! You will receive them when you log into the game. I haven't received anything :( last season I was Platinum, got Gold chest and got rolled back on Silver. Now I'm back to Platinum but I'm missing my rewards for the platinum placement metadata I haven't either... metadata I haven’t either. Could someone help? My player ID is 1001146397 Thank you! metadata Still missing here as well metadata > *Originally posted by **[LoftyDK](/forums/955764/topics/1825993?page=1#13116154)**:* > I haven't received anything :( last season I was Platinum, got Gold chest and got rolled back on Silver. Now I'm back to Platinum but I'm missing my rewards for the platinum placement > *Originally posted by **[nine_hammonds](/forums/955764/topics/1825993?page=1#13116197)**:* > I haven't either... > *Originally posted by **[Mutineers](/forums/955764/topics/1825993?page=1#13116277)**:* > I haven’t either. Could someone help? My player ID is 1001146397 > *Originally posted by **[noles367](/forums/955764/topics/1825993?page=1#13116286)**:* > Still missing here as well The compensation has been sent to your accounts! metadata > _Originally posted by **[AranoJ](/forums/941638/topics/1825993?page=1#13116663):**_ > > *Originally posted by **[LoftyDK](/forums/955764/topics/1825993?page=1#13116154)**:* > > I haven't received anything :( last season I was Platinum, got Gold chest and got rolled back on Silver. Now I'm back to Platinum but I'm missing my rewards for the platinum placement > > > > *Originally posted by **[nine_hammonds](/forums/955764/topics/1825993?page=1#13116197)**:* > > I haven't either... > > > > *Originally posted by **[Mutineers](/forums/955764/topics/1825993?page=1#13116277)**:* > > I haven’t either. Could someone help? My player ID is 1001146397 > > > > *Originally posted by **[noles367](/forums/955764/topics/1825993?page=1#13116286)**:* > > Still missing here as well > > The compensation has been sent to your accounts! Received them, thank you very much! metadata Awesome, thanks! metadata Hey. I still haven't received the correct reward. Earned the Diamond chest, but got the Platinum chest at reset. Can you take a look? PlayerID: 1001585149 « Prev

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