Hello,I saw this post via Google Alerts and felt I needed to make an account to post.At Slickwraps, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry.We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.Sincerely,Jonathan EndicottCEO