JACKSON, Miss. (WJTV) – Because of some health care changes, a Mississippi mom found out she would have to pay thousands of dollars out of pocket for her daughter’s medication.

But, when she went to her state representative for help, his response was quick and many believe dismissive.

Nicole Nichols says she emailed every member of the House of Representatives Monday, June 27, 2016, looking for help dealing with medical care for children.

When she got a response from one of them, it was not at all what she was expecting to see.

“Frustrated would be the best word. I’m not angry, but his behavior and his response were unacceptable,” said Nichols.

Thousands of supporters on Facebook agree.

State Representative Jeffrey Guice bluntly telling a woman asking for help concerning medical care for children, to consider using money she has earned to cover those costs.

“There aren’t words for my reaction to reading that email. Appalled and frustrated don’t quite cover it,” said Nichols.

Experts say there have been changes in healthcare system delivery across the board.

In Nichol’s case, the company she went through outsourced to a new company, and they told her those medications aren’t covered, the medication that now costs here over $2,000 a month.

“Six months ago, we could weave through the red tape. Now, we can no longer do that. I was asking for someone within the legislature, who was either high up within the organization or either who knew someone high up within the organization, that could help us weave through the red tape and get what we need for these kids,” said Nichols.

Under the Affordable Care Act, the federal government set up cap programs or consumer assistance programs.

Health Help Mississippi is the group doing that work locally.

“In many instances, unfortunately, it can be life threatening. So it is incumbent upon our elected officials to be aware of these resources out there and try to help people that need help navigating through the system,” said Roy Mitchell, the Director of the MS Health Advocacy Program.

“This wasn’t about my child. This was about all of these kids who need these supplies, who need these medications. It doesn’t matter what their parents make or whether or not they can pay out of pocket,” said Nichols.

The woman we featured in this show tells us her husband and 8-year-old daughter both have Type One Diabetes.

Health Help Mississippi can be reached at 1-877-314-3843. All assistance and services are free.

Representative Jeff Guice sent WJTV the following statement: