We charge cancellation and no-show fees as a consideration of drivers' time and effort spent navigating to you (see our cancellation and no-show policy). If you think you were charged in error, let us know what happened in detail below. Attach any in-app screenshots you may have seen.

You can also get faster promo help directly in the app (be sure you have the most updated app version). Here's how: Open 'Ride History' on your smartphone Select a ride Tap 'Get Help' Choose what happened, then we'll automatically review the ride If you can't access 'Ride History,' tell us your promo code below. Next, select which ride this promo should've applied to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate. Heads up: Promos can't be added to a ride if your bank already processed the payment.

You can also get faster promo help directly in the app (be sure you have the most updated app version). Here's how: Open 'Ride History' on your smartphone Select a ride Tap 'Get Help' Choose what happened, then we'll automatically review the ride If you can't access 'Ride History,' tell us your promo code below. Next, select which ride this promo should've applied to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate. Heads up: Promos can't be added to a ride if your bank already processed the payment.

Drivers have the option to use GPS to navigate but are also allowed to take their own routes. If you want us to review your ride, specify the ride and describe in detail how the route affected the price.

If a driver started a ride without you or you were charged for a ride you didn't take, let us know below and we'll investigate. Attach screenshots of any in-app messages you received about the ride and charge.

Tolls are automatically applied to rides, including return toll fees for some regions. See tolls charged to passengers for more details.

If you've been charged a damage fee as a passenger, please reply directly to the email we sent you for the quickest response. If you don't see the email in your inbox, try checking your spam and other filters before reaching out again.

All rides include the Service Fee (except rides that are the minimum amount). The Service Fee goes toward background and driving history checks for drivers. See your city's specific fee amount on our Cities page.

The amount you see is likely a temporary authorization. These authorizations are used to verify your payment method for security reasons, but you won't be charged. Card issuers usually remove authorization holds after confirming your account is valid (which can take a few days). If the charge is older than 3-5 days, no longer pending (meaning your card issuer fully processed the payment), and the charge unrelated to a recent ride, send us the info requested below. Then, select 'Submit' and we'll investigate.

Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt. If you're unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email: Description of the lost item

Best phone number & email to reach you

When did this happen?

Where were you dropped off?

Phone number of the person who requested the ride

Where were you sitting in the vehicle?

Do you remember the name of the driver? If you'reor need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:

Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt. If you're unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email: Description of the lost item

Best phone number & email to reach you

When did this happen?

Where were you dropped off?

Phone number of the person who requested the ride

Where were you sitting in the vehicle?

Do you remember the name of the driver? If you'reor need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:

Your safety is our top priority. Call 911 now if needed. Then, use our call feature below so our critical response team can contact you.

If your driver was distracted while driving or broke any traffic laws during this ride, we want to know. Use our call option below so that our critical response team can reach out. If you'd rather receive an email, describe what happened below in detail. Please specify whether any injuries occurred as a result of this ride.

Both drivers and passengers are expected to adhere to Lyft's anti-discrimination policies. Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because of your mobility device.

Lyft's service animal policy and the law requires drivers to accommodate passengers with service animals. If a driver refused your service animal, we want to know. To report a service animal problem by phone, call us: 1-844-554-1297. If you'd rather contact us by email, send us a detailed description of what happened below.

Payment for rides should be made through the app, though cash tips are allowed. If your driver requested cash for fare, toll payment, or tip, tell us the details below and we'll investigate.

If your driver wasn't the same person shown in the ride request photo, we want to know. Please send us a detailed description about what happened in the ride below.

If there was someone else in your driver's car who wasn't a passenger, we want to know. Please specify which ride this happened in and include a detailed description of the incident below.

Lyft has a zero-tolerance drug and alcohol policy. If you'd like to report an intoxicated driver, tell us which ride and what happened in detail below, or use our call feature to speak to our critical response team.

Your safety is our top priority. Call 911 now if needed. If you suspect a driver may have been involved in illegal acts, use our call option to tell our critical response team what happened in the ride. If you'd rather contact us by email, send us a detailed description of what happened in the ride below.

Drivers are expected to obey state and local laws as stated in our Terms of Service. This includes laws about audio and video recording in vehicles. If you believe you were unlawfully recorded during this ride, let us know what happened in detail below.

Drivers are expected to adhere to Lyft's wheelchair policies. Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because of your mobility device.

We use stock photos of cars to make finding your ride easy. If the car that picked you up was significantly different from the image you saw when you were matched, give us details below (like the specific differences in color or model between the car and image).

Passengers are required to bring car seats for children unless the ride was in car seat mode, which is only available in New York City at this time. Drivers aren't required to give rides to passengers who have a child requiring a car seat if the passenger doesn't provide a functioning car seat.

Specify which ride this happened in, and send us as many details as you can about why the vehicle was unsafe. Did the car have a flat tire? Cracked windshield. These details help us follow up with you as quickly as possible.

If your payment isn't accepted, you may need to update your payment info. It's also possible your bank or card issuer has a hold on your payment method. Because we can't see bank or card issuer systems, first contact your bank or card issuer to check for holds. If there's no hold, attach screenshots of any in-app error messages you see. Then, tell us other details (like the last date and time your payment cleared) and tap 'Submit' below.

To verify your identity, send us: The name on your account

The email associated with your account

Your old phone number

Your new phone number Add this info, then tap 'Submit' below.

We can't update passenger photos on our end, but no worries! You can update your profile photo in the app. See how to update your profile photo.

Lyft Cash is a new payment method that lets riders add money to their Lyft account and use it to pay for rides. Just go to Payments in the Lyft app menu and tap on ‘Add Cash’ to get started. Note: Lyft Cash is not available in Canada, is not available to all users, and can’t be used for all Lyft charges. Learn more about Lyft Cash here.

You’ll need to have a payment method on your account before you can add Lyft Cash. If you already have a payment method and still weren’t able to add Lyft Cash, you may need to try a different payment method. Credit, debit, and prepaid cards can be used to load up on Lyft Cash. Commuter cards, Apple Pay, Google Pay, and PayPal aren’t supported at this time. Learn more about Lyft Cash here.

You can set Lyft Cash to auto refill a set amount each time your balance falls below $15, manually refill when necessary, or change the refill amount. Go to 'Payment' in the Lyft app menu and tap ‘Add Cash’ to manage Lyft Cash settings. Learn more about Lyft Cash here.

Update the payment method used for Lyft Cash from the Payment screen of the Lyft app. This payment method will also be used for overages when you’ve selected Lyft Cash as the way to pay for a ride and your balance is not high enough to cover the entire ride cost. Go to your Lyft Cash details and tap on the current payment method to select a new one, or change the payment method when adding Lyft Cash to your balance. Remember, you’ll need to have a secondary payment method saved to your account before you can choose a different payment method. Learn more about Lyft Cash here.

If you saw an error message about your account being disabled, attach screenshots any in-app messages you received. Then, give us a few more details (like the last date and time you were able to use the app) before tapping 'Submit.'

If the app doesn't let you log in, follow these troubleshooting steps. These steps solve most log-in issues.

Did you know? You can head to Lyft Business to sign your company up for business rides. For help with Lyft Business, see our Support Center.

Lyft Pink costs $19.99/month (plus tax where required), and is available to select US riders. To join, go to the ‘Lyft Pink’ tab in your Lyft app and tap ‘Join.’ If you don’t see a ‘Lyft Pink’ tab, you are not eligible just yet. You can join the waitlist at lyft.com/pink for a chance to be granted early access.

Lyft Pink costs $19.99/month (plus tax where required), and is available to select US riders. If your card is declined, you can update your payment method in the ‘Payment’ tab of your Lyft app to retry the payment. As a heads up, prepaid cards, commuter benefits cards, and digital wallets (such as Apple Pay, Google Pay, and Paypal) are not eligible for this purchase.

With Lyft pink, you get 15% off all car rides as well as other perks. Learn more about how Lyft Pink perks work below: 15% savings on every ride

You'll get 15% off rides the US – from Shared to Lux and everything in between Lost & Found fee protection

Lyft will automatically waive the lost item fee after you report a lost item. This perk has unlimited uses. Cancellation Fee protection

If you cancel and rebook a ride within 15 minutes, we'll credit you the cancellation fee up to 3 times per month. You’ll still be charged a cancellation fee, and you’ll see the credit in your account after you finish your rebooked ride and rate the driver. Your driver will still receive payment for the fee. This does not apply to no-show fees. Bike & Scooters Perk

For a limited time, Lyft Pink riders get 3 free 30-minute classic bike or scooter rides or 3 free ebike unlocks per month. You’ll also pay a discounted rate for ebike rides. Prices vary by region. Rides must be booked using the Lyft app. If you are experiencing issues with a perk, tell us which perk and the issue you are experiencing.

Go to Lyft Gift Cards for info on how to purchase gift cards and troubleshooting tips. If you have another issue, tell us below whether you're the gift card purchaser or recipient.

Did you know? You can review gift card purchases or retrieve lost gift card codes by visiting your Gift History. Go to Lyft Gift Cards to see troubleshooting tips and how to use gift cards.

Did you know? You can review gift card purchases or retrieve lost gift card codes by visiting your Gift History. Go to Lyft Gift Cards to see troubleshooting tips and how to use gift cards.

Did you know? You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how: Open 'Ride History' on your smartphone Select a ride Tap 'Get Help' Choose what happened, then we'll automatically review the ride If you can't access 'Ride History,' tell us your promo code below. Next, select which ride the promo should've been added to and attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate. Please note that we're unable to add promos after a ride if your bank already processed the payment.

Read Delta and Lyft partnership to see how to set up your Delta account and link Lyft to Delta SkyMiles.

If you didn't get your new user credits with Delta, check the sign-up code you used to make sure it's the same one you entered. If you used the correct code but still didn't get credit, attach a screenshot of the code below. Then, tap 'Submit' and we'll investigate.

Heads up: SkyMiles may take up to 48 hours before appearing in your account.

See eligibility and conditions for passenger referral credits. If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.

Ride Passes grant access to a specific promotional value for a set number of rides. If you’ve received a Ride Pass offer and want to participate, follow these steps:

Select ‘Get the Pass’ in your email offer Sign in your Lyft account Review the Pass offer details Accepts Terms and select ‘Buy.' That’s it! Once purchased, Ride Pass credits appear in the ‘Promos’ tab of your app, along with the approved ride modes, and the dollar amount per ride. A Ride Pass can't be refunded if it has been applied towards one or more rides.

We send weekly deposits on Tuesdays, but your bank may take a few days to finish processing the payment. If you don't see a deposit after a few days, you may need to update your banking info. If you have a weekly deposit issue, we want to know. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us your bank's name, the last four digits of your personal, not routing, account number (so we can verify your identity), the full deposit amount, and the date range of the week in question. Then, attach screenshots of any in-app or email messages you received. After, select 'Submit' below and we'll investigate.

Ride Challenges are personalized for every driver, and can change depending on your prior activity. Not all drivers will receive a Ride Challenge offer each week. Ride Challenges are not available to Express Drive users at this time. If a challenge is met, the bonus will be available in your Earnings and eligible for Express Pay within one hour. If you don't use Express Pay, you’ll receive the bonus in your next weekly deposit. See your progress toward Ride Challenges in the 'Earnings' tab on the home screen of your Lyft Driver app. For more information, check out the Ride Challenges article in the Help Center. If you still have questions, contact us by phone or email below.

See eligibility and conditions for passenger referral credits. If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.

Most Personal Power Zones appear when there’s high demand nearby. When there’s less demand, you may see orange and yellow hot spots, which show where demand is trending. Hot spots do not indicate a bonus. If you accrue a Personal Power Zone but go offline before you give a ride, you'll be ineligible for that bonus the next time you go online. Learn more about Personal Power Zones. If you have an issue with a bonus, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, attach screenshots of any in-app messages you see. Select 'Submit' below, and we'll investigate.

To be eligible for Earnings Guarantees, drivers must be approved within a certain number of days then complete the specified number of rides in the guarantee. See more on Earnings Guarantee promotions. If you have an Earnings Guarantee issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email, tell us whether you were the referring driver or the driver who was referred. Also, attach screenshots of any in-app messages or promo emails you received about the bonus. Select 'Submit' below, and we'll investigate.

To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified. If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us the bonus amount and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.

If you have a question or issue with a bonus not listed, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, attach screenshots below of any email promotions or in-app notifications. Then, tell us what the promotion was, including the promotion's date or dates, amount, and any ride or time requirements. Select 'Submit,' and we'll investigate.

To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified. If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email, send us the bonus amount and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.

Destination bonuses are available in select regions with low passenger demand. You can check Destination bonus earnings for individual rides in the ‘Driver history’ tab of your Driver app. Learn more about Destination bonus here. If you need assistance with a bonus, contact us below. Please attach screenshots of any in-app messages you see, then select 'Submit' below so we can investigate.

We send Express Pay transfers immediately after you request them, but your bank may take 1 - 3 business days to process the deposit depending on which bank you use. We recommend contacting your bank directly to verify how they handle instant payouts. See Express Pay for debit card requirements, deposit timing, and the most common reasons for delays. If it's been more than a week and your bank supports instant payouts, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

Heads up: Prepaid cards and credit cards aren't eligible for Express Pay transfers. See Express Pay for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out. If your transfer was declined, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

If you can't Express Pay, you may need to update your debit card info. See Express Pay to see what to do in case your transfer fails, how often you can use Express Pay, or how to update your card. If your debit card is updated and you're eligible for transfers, we're here to help. To contact our driver support team, go to the Help tab of your Lyft Driver app. If you prefer email, attach screenshots of any relevant in-app or email Express Pay messages you see. Then, select 'Submit' below and we'll investigate.

We should have your tax info in the mail by January 31. See Tax info for drivers for more details on what's included in your tax breakdown.

If you see that your tax info needs correcting, tell us exactly what to update below (for example, your name or tax identification number).

Remember to use the phone number associated with your Lyft account to see the Driver Dashboard's 'Tax Information' tab. Let us know if you're seeing an error when trying to access tax info. Feel free to attach screenshots and provide specific details about access problems.

The IRS may issue you a B notice if the info you provided was incorrect in a previous year, like your Tax Identification Number (TIN) or Social Security Number. If it's been more than 30 days since you sent in your new W-9, tell us below and include the date it was sent.

Remember to review your weekly pay statement, which is available the Thursday after every Lyft week. It includes a summary of your earnings, what your passengers paid, and what Lyft received for the week. If you think you're missing earnings, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us your bank's name and the last four digits of your personal account (not routing) number to verify your identity. Also, attach any relevant screenshots of in-app or email messages. Select 'Submit' below, and we'll investigate.

Check your app's Route history to check for cancellation and no-show fees on specific rides. If this ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there.

We send Express Pay transfers immediately after you request them, but your bank may take 1 - 3 business days to process the deposit, depending on which bank you use. We recommend contacting your bank directly to verify how they handle instant payouts. See Express Pay for debit card requirements, deposit timing, and the most common reasons for delays. If it's been more than a week and your bank supports instant transfers, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

If you have a referral issue, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, tell us whether you were the referring driver or the driver referred by someone else. Include additional details like any error messages you saw when entering the referral code. Please also attach screenshots of any promos or messages you received about the referral. Select 'Submit' below, and we'll investigate.

Heads up: Many prepaid cards aren't eligible for Express Pay transfers. See Express Pay for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out. If your transfer was declined, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us the full bank name of your card issuer. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

If you see that your tax info needs correcting, tell us exactly what to update below (for example, address or name).

Remember to review your weekly pay statement, which is available the Thursday after every Lyft week. It includes a summary of your earnings, what your passengers paid, and what Lyft received for the week. If you think you're missing earnings, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us your bank's name and the last four digits of your personal account (not routing) number to verify your identity. Also, attach any relevant screenshots of in-app or email messages. Select 'Submit' below, and we'll investigate.

Your safety is our top priority. Call 911 now if needed. Then, use our call feature below so our critical response team can contact you. If you'd rather receive email, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

First, ensure your physical safety and call 911 if needed. To report damage, send us at least two clear photos (including close-ups) of the damage and a detailed description of what happened before your next ride and within 6 hours of the incident.

We're unable to assist with citations for standard traffic law violations or if you weren't in driver mode when you received the citation. If you have a different regulatory citation issue, tell us what happened below. Attach any relevant screenshots.

Note: There are no Allstate discount rates at this time. We're launching a new rewards program and will have more details when it’s available for you. If you use our Express Drive rental program, follow these steps to request roadside assistance instead of contacting Allstate.

In the space below, let us know specifically whether we can give your info to the rider by writing "Yes, you have my consent to give my contact info to the passenger." If yes, we'll connect both of you so you can return the lost item. Please provide any details about the item.

If you're reporting an item of yours that was lost or stolen, write a detailed summary about what happened below, including what specifically was lost or stolen.

Not all cancellations are eligible for a fee (see our cancellation fee policy and requirements). Fees change by region, so check the Cities page for cancellation fee amounts in your city. Fees paid to drivers are shown on each ride's review and in the app's Route history. If this ride was eligible for a fee but the amount should've been different, tell what happened below, like if the passenger chose the wrong ride type.

Check your app's Route history to check for cancellation and no-show fees on specific rides. If this ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there.

For earnings to be calculated, rides must be accurately logged in the Lyft Driver app. If your ride ends due to a connectivity issue or the app freezing, force-quit the app and open it again. Once the network reconnects to your device, the app should pick up right where it left off with your active ride. If you accidentally ended the ride early by tapping ‘Tap to drop off,’ ask the passenger to re-request a second ride. Because you’re the nearest driver, you should be paired together. Let them know you’ll contact Support to refund the first ride. For help with a ride that ended early, provide the time and address where the ride actually ended below.

Most Personal Power Zones appear when there’s high demand nearby. When there’s less rider demand, you may see a map of where demand is trending instead of zones. This map does not indicate a bonus. If you accrue a Personal Power Zone but go offline before you give a ride, you'll be ineligible for that bonus the next time you go online. Learn more about Personal Power Zones. If you have an issue with a bonus, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, attach screenshots of any in-app messages you see. Select 'Submit' below, and we'll investigate.

Read a list of tolls we issue fees for. If you don't see a toll payment on the route's review, payment for the ride may not have been processed yet. If you paid a toll and ride payment processed, attach a photo of the toll receipt.

If you think your fare should've been more for this ride, give us some specific details. Include info such as whether a driver promotion didn't apply, if the passenger chose the wrong ride type or cancelled during the ride, or if there was a Shared ride or maximum fare issue.

If you think the rider rated you unfairly for this ride, tell us the details below (Did the rider choose the wrong ride type? Price concern?). Please note we're not allowed to provide any passenger comments in the interest of their privacy.

Both drivers and passengers are expected to adhere to Lyft's anti-discrimination policies. Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because of your mobility device.

If a passenger behaved in a way that put your safety or someone else's safety at risk, let us know details about the incident below.

Lyft has a strict zero-tolerance drug and alcohol policy, and open containers aren't allowed in the car. To report a safety incident related to an intoxicated passenger for this ride, use our call feature below. If you'd rather contact us by email, send us a detailed description of what happened and we'll investigate.

Your safety is our top priority. Call 911 now if needed. If you suspect a driver may have been involved in illegal acts, use our call option to tell our critical response team what happened in the ride. If you'd rather contact us by email, send us a detailed description of what happened in the ride below.

Lyft's service animal policy and the law requires drivers to accommodate passengers with service animals. If a driver refused your service animal, we want to know. To report a service animal problem by phone, call us: 1-844-554-1297. If you'd rather contact us by email, send us a detailed description of what happened below.

Our Terms of Service require Lyft account holders be at least 18 years old. In the space below, tell us details about this ride, like whether the rider was the passenger account holder or someone else requested this ride for them.

If a passenger asks you to accommodate more riders than the number of seatbelts in your vehicle, cancel the ride and let us know here. You have our full support if this happens.

Passengers are required to bring car seats for children if the ride wasn't in car seat mode. Drivers aren't required to give rides to passengers without the proper car seat.

If you pick up the wrong passenger, we recommend kindly asking them to exit the vehicle and request a ride of their own. If you drove the wrong passenger and are unable to log in to the Help Center, please include the following ride info: Requesting passenger's name

Date and time of ride

See driver profile photo requirements (like making sure your photo is taken horizontally) before attaching a new photo below. After we've approved your photo, please allow 48 hours for your profile to update.

Did you know? You can update your insurance in the Driver Dashboard's 'Vehicles' tab. Simply upload a JPEG or PNG photo of your insurance info. You can also update insurance in the app: tap 'Settings,' then 'Vehicle,' then 'Personal insurance.' Insurance photos must clearly show your full name; your car's year, make, and model; the policy expiration date; and state of issuance. If your name isn't on the insurance, send us a photo of the declaration page from your insurance company and a photo of the insurance itself.

To verify your identity, send us: The name on your account

The email associated with your account

Your old phone number

Your new phone number

Photo attachment (JPEG or PNG) of your state-issued ID (like driver license or passport) Add this info, then tap 'Submit' below.

Please upload PNG or JPEG photos of updated documents as attachments below, like your driver license. Photos of vehicle inspection documents must clearly and legibly show all info (like dates and names). After you've uploaded the photo, tell us in the 'Additional details' box below which document you're uploading. Then, tap 'Submit.'

Give us details about any low ratings you think you may have recently received, then tap 'Submit' below. We'll investigate whether you were deactivated for ratings or another reason.

See the vehicle requirements (including vehicle age) for driving with Lyft. If your vehicle meets our requirements but your account was still deactivated for vehicle age, let us know below.

If you've been deactivated because you need to update required driver info (like states that require a driver license issued by that specific state), attach a photo of the document so we can review. See which driver documents are required by your city and state.

If you need to call 911 to report this accident, do so now. After, use our call feature to contact our critical response team. If you've reached out by phone but haven't submitted photos yet, please attach two or more photos below. Here's what we need: Photos that show all four sides of the vehicle

Close-up photos that show specific damage

All photos must be well lit or taken in natural light After attaching the photos, give us any details you'd like before tapping 'Submit' below.

If your account is deactivated because you're missing or need to update required vehicle documents (like a missing inspection form), attach a photo of the required documents below. \ See which driver documents are required by your city and state.

If your TNC license was temporarily denied (like if your city or state rejected your TNC license but lets you resolve the denial by contacting them), let us know below. Feel free to attach screenshots of any messages you received about the denial.

If your TNC license was permanently denied (like if your city or state rejected your for-hire license), let us know below. Feel free to attach screenshots of any messages you received about this denial.

Remember to use the email address associated with your Lyft account to see the Driver Dashboard's 'Tax Information' tab. Let us know if you're seeing an error when trying to access tax info. Feel free to attach screenshots and provide specific details about access problems.

If you're unsure why you were deactivated, tell us below and we'll investigate. Please attach screenshots of any in-app notifications, emails, or text messages you received about being deactivated.

Tell us your old and new shipping addresses (including both street addresses, cities, and states) below, then tap 'Submit.'

We're sorry for filling up your inbox. To unsubscribe, send us confirmation that you don't wish to receive future emails below and tap 'Submit.' After, we'll unsubscribe you. Changes may take up to 10 business days to process. By unsubscribing, you won't receive future promotional emails. Please note that you cannot unsubscribe from transactional emails such as ride receipts and support messages.

We hate to see you go! As agreed in our Terms of Service, we'll deactivate your account but may retain some info in case you come back. If you want to deactivate your account, tell us why you're leaving below and tap 'Submit.'

We're unable to assist with citations for standard traffic law violations or if you weren't in driver mode when you received the citation. If you have a different regulatory citation issue, tell us what happened below. Attach any relevant screenshots.

Check Airport Info for Drivers to see which airports in your state have FIFO (first-in, first-out) queues, airport staging areas, and access to temporary emblems. You can also see how FIFO queues work at specific airports. If you have another issue, describe what's happening below, like if you lost your place in a queue. If the issue happened during a ride, tell us whether you were picking up or dropping off a passenger.

You can see regulations and airport requirements by state on Airport info for drivers, including links to temporary emblems you can print out. If you need a permanent airport placard because your region's airport requires one, give us a confirmation of your shipping address below. Please include your city, state, and full street address.

If the app isn't responding, use these troubleshooting steps. These steps solve most unresponsive app issues. If you've tried these steps and the app still doesn't respond, tell us more below (including confirmation your device's cellular data is enabled for the app).

Before we can change your region, read the required documents in your new city and state. After you've attached these, tell us the city and state of both your old and new driver regions. Then, include a confirmation that you're ready to switch regions now.

New drivers receive their welcome kit 1-2 weeks after being approved to drive. The kit includes the official Lyft emblem and a guide to getting out on the road. If you haven't received your emblem yet or need a new one, print a temporary emblem for your windshield. Print the temporary emblem in color, not black and white.

The rental deposit is refunded to your card two weeks after you return the vehicle. If you have any outstanding rental costs from your rental reservation (such as rental charges, damages, or tolls), your deposit will be used to cover those charges. To check the status of your rental deposit: Go to ‘Vehicles’ Tap your Express Drive rental Tap ‘Rental deposit’

If your earnings were more than your rental fees, your bank may still be processing the deposit. We send deposits on Tuesdays, but it may take a few days to show in your account depending on your bank's processing times. If it's been more than five days, confirm your bank name and last four digits of your personal (not routing) account number below.

The Rental Rewards program has completely ended as of February 24, 2020. You’ll still be eligible for other incentives based on your region, season, and passenger demand. Check your email for more information.

Your weekly rate and taxes may vary by city and rental car provider. For more information on your weekly rental rate, please view your rental agreement. You can learn more in our Express Drive earnings and charges article. If you're concerned with a "miscellaneous fee" in your Weekly Summary, tap 'Expand' for more details. It's possible you received a fee for a toll, citation, cleaning, refueling, damage, or late return. If you still need help, provide us with the charge amount, date, and any additional information that may be helpful.

To schedule a pickup or confirm appointment details, go to the 'Vehicles' tab of your Dashboard. If a pickup date isn't listed, there are no vehicles available on that date. For more information, check out our Help Center article, Rental car pickups, renewals, and returns. Heads up: Vehicles are subject to local availability in your region.

To schedule a return or cancel an appointment, go to the 'Vehicles' tab in your Dashboard. Vehicles must be returned to the original rental location if your rental plan wasn't automatically renewed, you missed a rental payment or a routine inspection. For help with rental appointments, provide a few details below.

We'll automatically renew your rental for 7 days if you meet our rental partners' requirements and make any necessary payments each week. We'll send a text and email to confirm that your rental has been renewed. To schedule a return or see the status of your renewal, go to the 'Vehicles' tab of your Dashboard. Vehicles must be returned to the original rental location if your rental plan wasn't automatically renewed, you missed a rental payment or routine inspection. For help with rental renewals, provide a few details below.

Hertz renters should take the rental car to the branch they picked it up from for anything ranging from routine maintenance to collision repair. If the damage prevents driving (such as a brakes or transmission issue), call 1-800-654-5060 for Hertz roadside assistance to have the vehicle towed to the original lot or a Hertz-approved facility. Flexdrive renters who need maintenance before the end of their 28 day rental period can visit a Flexdrive approved vendor. When you arrive at your location, show the vendor your ARI ID card. If the damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 for Flexdrive roadside assistance. If the rental is towed during the weekend, the vehicle will be kept over the weekend until repairs can be performed. If the rental was towed, attach a photo of the tow receipt below (the photo must show the date of tow). Check out Rental car maintenance and repairs for more information.

Repossessions may happen because your payment info isn't updated. If you have a repossession issue, we'll need a few things. Include the following info below: date and time of repossession, where the repossession happened, and other details (including suspected theft). If the repossession already happened, confirm whether you've already reclaimed the vehicle.

It's likely we're still waiting to receive your background check. Background checks can take several weeks to process due to the number of agencies involved. We apologize for the wait, but safety is our top priority. As a heads up, our support team can only see whether background checks pass or fail, not the actual reason, as a consideration of your privacy.

If you met our driver and vehicle requirements but your DMV check failed, our Lyft Drive Team should've emailed you with a copy of your driving history. If you didn't receive this email or need more info, contact your state's DMV office directly.

If your vehicle was rejected, it's possible some of your vehicle and driver documents need updating. If your vehicle met our requirements, send us as many details as you can, like your car's make, model, and year, or whether you saw an error message when adding your vehicle info.

If you're still an applicant, we can change your vehicle if it's different than the one you applied with. Send us clear, updated JPEG or PNG photos of required vehicle documents, including vehicle inspection form, license plate, insurance, and vehicle registration. To verify your identity, we may also require other details (like the number of functioning seatbelts or the make, model, and year of the car).

We've made a lot of changes to the Ambassador program recently. If you're writing in about the Ambassador program, attach any relevant screenshots of the app or dashboard when writing in.

If you're a law enforcement official requesting information about a user, email LER@lyft.com. Read more about Law Enforcement Requests.

If you're a law enforcement official reporting a missing person, give us as many details as you can about the incident and person. Is the person a passenger or driver? When was the last known date and time they may have been using the Lyft platform? If you're requesting information about a specific driver or passenger, email our Law Enforcement Request team: LER@lyft.com.

Currently we don't have the bandwidth for flat sponsorships! Feel free to complete the partnership inquiry form from our Marketing Team.

Learn how to purchase a code for your event at lyft.com/events. As a heads up, codes can't be changed once they're created. Unused amounts are refunded 48 hours after your event ends.

Lyft Support does not currently review partnership requests. To get in touch with our partnerships team, visit our partnership request page and tap 'Get in touch.' Fill out the form with all of your information, and our Partnerships Team will review and get in touch if they are interested!

Did you know? You can head to Lyft Business to sign your company up for business rides. For help with Lyft Business, see our Support Center.

See our insurance policy on how coverage works for accidents that take place when you're not in a ride. If you were in a ride during an accident, go back and select 'Issue with specific ride' to let us know which ride.

You’re eligible to enroll if you have a valid World Elite Mastercard issued by a US bank or financial institution. Enroll with your credit card 1. Open the Lyft app

2. Tap the icon on the top left to open the menu

3. Tap 'Notifications'

4. Locate the World Elite Mastercard offer and tap 'View Detail'

5. Complete the enrollment flow

Enroll with Apple Pay or Google Pay 1. Add World Elite Mastercard to Apple Pay

2. Take a Lyft ride and pay with the card using Apple Pay

3. Open the Lyft app

4. Tap the icon on the top left to open the menu

5. Tap 'Notifications'

6. Locate the World Elite Mastercard offer and tap 'View Detail'

7. Complete the enrollment flow



When you take 5 qualifying rides each month you will automatically receive $10 in Lyft credit available in the ‘Promos’ tab of your app. These rides must be taken on your personal Lyft account and paid for with your World Elite Mastercard within one calendar month after enrolling through the ‘Notifications’ tab of your Lyft app.

All 5 rides must be completed in the same calendar month (e.g., January) to earn the $10 Lyft credit. The progress tracker will reset at the first of each month; rides from the previous month will not carry over.

Only qualifying rides will count towards your progress. Qualified rides are taken on your personal Lyft account and paid for with your World Elite Mastercard within one calendar month after enrolling through the ‘Notifications’ tab of your Lyft app. You can confirm what payment method was used for your ride by checking your email receipt or in ride history.

Riders earn Hilton Honors points for every dollar spent on Lyft rides after linking their Lyft account with their Hilton Honors account. To link your Hilton Honors account and start earning points, follow these steps: 1. Visit hiltonhonorslyft.com to connect your Lyft account

2. Sign in at lyft.com/connected-services to confirm if your accounts are successfully linked

If the payout amount on your Lyft Direct account does not match the amount shown in the driver app, we will investigate and ensure you received the correct payout. If it’s been over 30 minutes since your payout was initiated and you still don't see it in your bank account, we recommend contacting Payfare Support through the Lyft Direct app. Here’s the easiest way to contact our Lyft Direct experts: In the Lyft Direct app menu, tap ‘Help’ Tap ‘Payouts and transactions’ Tap ‘Payouts from Lyft’’ Provide some more info if requested, then select ‘Submit’

If Payfare can't validate the information you entered, they will reach out via email to request additional documents. Payfare may need additional documentation such as a utility bill, passport, and proof of your Social Security Number. Once Payfare sends you an email, please respond with these documents within 7 days. Please note: Your phone number and the last four digits of your Social Security Number need to match what you have on your Lyft account. You can change your phone number in the Lyft Direct app once it has been connected to the Lyft account.

Lyft Rewards We will let you know when Lyft Rewards is available to you. Right now, it’s only available to some drivers. You’ll be able to start earning points as soon as the program is available to you.

After your payment is processed for a ride, Lyft sends a ride receipt to your profile's email address. If you didn’t get a ride receipt, check your email settings to make sure there aren’t any blocks on Lyft email addresses. You can re-send ride receipts under ‘Ride history’ in your Lyft app. For iOS, tap ‘Export’ in the top right corner. For Android, tap the download icon. From there, select all of the rides you wish to export. You’ll receive a “Ride Report” email with receipts for all of the selected rides. If you’re having trouble exporting receipts, tell us the time and date, driver name, and cost of the ride you need a receipt for. Select 'Submit,' and we'll investigate.

You’ll have at least 2 hours to rate a driver through the Rate & Pay screen once a ride has been completed. Once your payment has been submitted, you’ll need to contact Support to rate your driver, provide feedback, or change their rating. If you’d like to add or change a driver rating, tell us the time and date of the ride, driver name, the rating you’d like to change to, and the reason for changing. Select 'Submit,' and we'll investigate.

In the Boston area, Lyft has partnered with MBTA (The Massachusetts Bay Transportation Authority) to offer subsidized Shared Lyft rides to disabled riders. Riders must be current customers of THE RIDE, and must be pre-approved by the MBTA in order to qualify for the discount. For questions about trip allocation and eligibility, reach out to: ridepilots@mbta.com You'll be charged the first $2 or ride cost and the MBTA pays the remaining cost up to $40. You're responsible for any trip amount above $40. Ride tips will not be subsidized by the MBTA, even if the ride is under $40. If a MBTA discount didn’t apply toward your ride, please provide the following ride info: driver's name, pickup and drop-off addresses, date and time of ride, and ride cost. Select 'Submit,' and we'll investigate.

The city of San Clemente has partnered with Lyft to offer subsidized rides in place of the recently closed 191 and 193 Orange County Transportation Authority bus routes. To participate, enter the coupon code 'SCRIDES' under 'Promos' in your app. Rides must start AND end at a former 191 and 193 bus stop in San Clemente to be eligible for ride credit. Rides must also be taken between 6 AM - 8 PM. You'll be charged the first $2 of ride cost prior to application of credit. Maximum credit is $9, and you're responsible for any trip amount above $11 ($2 upfront cost + $9 ride credit). Ride tips will not be subsidized by San Clemente, even if the ride is under $11. If a SCRIDES discount didn’t apply toward your ride correctly, please provide the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, and ride cost. Select 'Submit,' and we'll investigate.

Tolls are automatically applied to rides, including return toll fees for some regions. See tolls charged to passengers for more details.

If you've been charged a damage fee as a passenger, please reply directly to the email we sent you for the quickest response. If you don't see the email in your inbox, try checking your spam and other filters before reaching out again.

All rides include the Service Fee (except rides that are the minimum amount). The Service Fee goes toward background and driving history checks for drivers. See your city's specific fee amount on our Cities page.

The amount you see is likely a temporary authorization. These authorizations are used to verify your payment method for security reasons, but you won't be charged. Card issuers usually remove authorization holds after confirming your account is valid (which can take a few days). If the charge is older than 3-5 days, no longer pending (meaning your card issuer fully processed the payment), and the charge unrelated to a recent ride, send us the info requested below. Then, select 'Submit' and we'll investigate.

To delete your Lyft account and data, visit us here. Deleting your Lyft account and data will delete both your rider and driver accounts. Please note that there isn’t a way to request that only part of your account or data be deleted, and that deletion cannot be cancelled once requested. If you request to delete your Lyft data, there are some exceptions as to what is deleted. Please refer to Section 6 of our Privacy Policy for more information.

Your account is no longer available if you’ve deleted your Lyft account and data. Deletion cannot be undone, and deletion can’t be cancelled once requested. If you wish to rejoin, you can create a new account in the Lyft app or at our website.

If you delete your Lyft account and data, you’ll still receive 2019 tax documents if you’re eligible. Your tax documents will be mailed to your last shipping address on file, or you’ll receive a digital copy of your tax documents if: You did not ask for a physical copy, and

You haven’t yet received a notice that a digital copy of your tax documents are available Please note that we are unable to provide tax documents from previous years if you delete your Lyft account and data.

To download your Lyft data, visit us here.

You’ll receive an email from us as soon as your download is complete. You can also check your download status by visiting us here.

It’s easiest to use a desktop computer to view your data download, as some mobile devices don’t support opening a ZIP file. Your download will contain a file titled “DataDictionary.” Open this first, as it explains each file type and what information each file contains. Let us know if you continue seeing an error after following these steps. Feel free to attach screenshots and provide specific details about access problems.

You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile. This option is available in the Lyft app, the Lyft Driver app, and the Driver Dashboard.

We collect personal information about you and your rides, such as your identity (so we know who you are), payment information (so we can charge riders properly and pay drivers), and location (so we can enable pickups, understand ride routes, or point you to bikes and scooters nearby). Sometimes you provide us this information directly. Other times we collect this information automatically when you use our platform. And in some cases, the information comes from third parties that provide us services. Please refer to Section 2 of our Privacy Policy for more about the information we collect.

We do not sell your personal information. To make the Lyft Platform work, we may need to share your personal information with other users, third parties, and service providers. Please refer to Section 4 of our Privacy Policy for more about how we share your information.

You may visit us here to exercise rights via our website. If you submit your request below, please specify the rights you are exercising so we can process your request in an efficient manner.

Please specify your needs so that we can process your request in an efficient manner.

If you saw an error message about your account, attach screenshots of any in-app messages you received. Then, give us a few more details (like the last date and time you were able to use the app) before tapping 'Submit.'

Chase Card Rewards We’re partnering with Chase to provide best-in-market card benefits to Lyft riders. The benefits you’re eligible for through the Chase Ultimate Rewards® program depend on which Chase cards you use to pay for Lyft rides. Here’s a list of cards that qualify for each benefit: 10X total Chase Ultimate Rewards® points, and 12 months of Lyft Pink Chase Sapphire Reserve

J.P. Morgan Reserve 5X Chase Ultimate Rewards® points Chase Sapphire Preferred

Chase Sapphire

Ink Business Preferred

Ink Plus 5% cash back Ink Business Cash

Ink Cash

Ink Business Unlimited If you have any questions or are experiencing an issue with your Chase card benefits, visit your Chase Ultimate Rewards portal

Lyft Pink benefit Chase Sapphire Reserve and J.P. Morgan Reserve card members are eligible for 12 free months of Lyft Pink. This benefit is only available for one Lyft account per card. Lyft Pink is a monthly membership that gives you 15% off every ride you take – no caps, no surprises. This discount applies to an unlimited number of rides and works on all ride types. Lyft Pink also includes other perks, such as, waived cancellation and lost and found fees, and top priority at airports. Learn more about Lyft Pink perks. After your 12 free months have ended, you can opt in for monthly billing at $19.99/month.

How to get started No enrollment is needed. Simply use a qualifying Chase credit card on eligible Lyft transactions to start earning points. To add your card: Go to the ‘Payment’ tab of your Lyft app Tap ‘Add card’ Enter your card information and save Once you’ve added your Chase Sapphire Reserve or J.P. Morgan Reserve card, you’ll be prompted to start your free 12 months of Lyft Pink. If you skip the offer at first, go to the ‘Notifications’ tab to join later.

We charge cancellation and no-show fees as a consideration of drivers' time and effort spent when navigating to you (see our cancellation and no-show policy). If you think you were charged in error, let us know the details about what happened below. Attach any in-app screenshots you may have seen. If you're unable to log in the Help Center right now, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how: Open 'Ride History' on your smartphone Select a ride Tap 'Get Help' Choose what happened, then we'll automatically review the ride If you can't access 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Select 'Submit,' and we'll investigate. Heads up: Promos can't be added to a ride if your bank already processed the payment.

You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how: Open 'Ride History' on your smartphone Select a ride Tap 'Get Help' Choose what happened, then we'll automatically review the ride If you can't access 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Select 'Submit,' and we'll investigate. Heads up: Promos can't be added to a ride if your bank already processed the payment.

Drivers have the option to use GPS to navigate but are also allowed to take their own routes. If you want us to review your ride, specify the ride and describe in detail how the route affected the price.

If a driver started a ride without you or you were charged for a ride you didn't take, let us know below and we'll investigate. Attach screenshots of any in-app messages you received about the ride and charge. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt. If you're unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email: Description of the lost item

Best phone number & email to reach you

When did this happen?

Where were you dropped off?

Phone number of the person who requested the ride

Where were you sitting in the vehicle?

Do you remember the name of the driver? If you'reor need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:

Meeting up with your driver is the fastest way to arrange the return of a lost item. Reach out to them directly by tapping 'find lost item' in your ride history or email receipt. If you're unable to log in or need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email: Description of the lost item

Best phone number & email to reach you

When did this happen?

Where were you dropped off?

Phone number of the person who requested the ride

Where were you sitting in the vehicle?

Do you remember the name of the driver? If you'reor need additional assistance from our support team, please provide the following information so we can reach out to your driver and follow up with you via email:

Your safety is our top priority. Call 911 now if needed. Then, use our call feature below so our critical response team can contact you. If you'd rather receive email but are unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

If your driver was distracted while driving or broke any traffic laws during a ride, we want to know. Use our call option below so that our critical response team can reach out. If you'd rather receive an email, describe what happened below in detail. Please specify whether any injuries occurred as a result of this ride. If you're unable to log in the Help Center at this time, include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Both drivers and passengers are expected to adhere to Lyft's anti-discrimination policies. Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because of your mobility device. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Lyft's service animal policy and the law requires drivers to accommodate passengers with service animals. If a driver refused your service animal, we want to know. To report a service animal problem by phone, call us: 1-844-554-1297. If you'd rather contact us by email, send us a detailed description of what happened below. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Payment for rides should be made through the app, though cash tips are allowed. If your driver requested cash for fare, toll payment, or tip, tell us what happened below and we'll investigate. If you're unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

If your driver wasn't the same person shown in the ride request photo, we want to know. Send us a detailed description about what happened in the ride below. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name shown before the ride began, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

If there was someone else in your driver's car who wasn't a passenger, we want to know. Please send us a detailed description of the incident below. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Lyft has a zero-tolerance drug and alcohol policy. To report an intoxicated driver, tell us what happened and the specific ride in detail below, or use our call feature to speak to our critical response team. If you're unable to log in the Help Center at this time and would rather receive an email, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Your safety is our top priority. Call 911 now if needed. If you suspect a driver may have been involved in illegal acts, use our call option to tell our critical response team what happened in the ride. If you'd rather contact us by email, send us a detailed description of what happened in the ride below. If you're unable to log in the Help Center at this time, please also include the following info about the ride where this happened: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

Drivers are expected to obey state and local laws as stated in our Terms of Service. This includes laws about audio and video recording in vehicles. If you're unable to log in the Help Center at this time, please include the following info about the ride where the incident occurred: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Drivers are expected to adhere to Lyft's wheelchair policies. Tell us below details about any discrimination you experienced in this ride, including whether you were discriminated against because of your mobility device. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

We use stock photos of cars to make finding your ride easy. If the car that picked you up was significantly different from the image you saw when you were matched, give us details below (like the specific differences in color or model between the car and image). If you're unable to log in the Help Center at this time, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Passengers are required to bring car seats for children unless the ride was in car seat mode, which is only available in New York City at this time. Drivers aren't required to give rides to passengers who have a child requiring a car seat if the passenger doesn't provide a functioning car seat. If you're unable to log in the Help Center at this time but need to report a car seat issue, please include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Specify which ride this happened in, and send us as many details as you can about why the vehicle was unsafe. Did the car have a flat tire? Cracked windshield? These details help us follow up with you as quickly as possible. If you're unable to log in the Help Center at this time, please also include the following ride info: the driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

If your payment isn't accepted, you may need to update your payment info. It's also possible your bank or card issuer has a hold on your payment method. Because we can't see bank or card issuer systems, first contact your bank or card issuer to check for holds. If there's no hold, attach screenshots of any in-app error messages you see. Then, tell us other details (like the last date and time your payment cleared) and tap 'Submit' below.

To verify your identity, send us: The name on your account

The email associated with your account

Your old phone number

Your new phone number

Photo attachment (JPEG or PNG) of your state-issued ID (like driver license or passport) Add this info, then tap 'Submit' below.

We can't update passenger photos on our end, but no worries! You can update your profile photo in the app. See how to update your profile photo.

Lyft Cash is a new payment method that helps you plan ahead and budget more easily for rides. You can add money into your Lyft account, and use that money to pay for rides. Note: Lyft Cash is not available in Canada, is not available to all users, and can’t be used for all Lyft charges. Learn more about Lyft Cash here.

You’ll need to have a payment method on your account before you can add Lyft Cash. If you already have a payment method and still weren’t able to add Lyft Cash, you may need to try a different payment method. Credit, debit, and prepaid cards can be used to load up on Lyft Cash. Commuter cards, Apple Pay, Google Pay, and PayPal aren’t supported at this time. Learn more about Lyft Cash here.

You can set Lyft Cash to auto refill a set amount each time your balance is low, manually refill when necessary, or change the refill amount. Go to 'Payment' in the Lyft app menu to manage Lyft Cash settings. Learn more about Lyft Cash here.

Update the payment method used for Lyft Cash from the Payment screen of the Lyft app. This payment method will also be used for overages when you’ve selected Lyft Cash as the way to pay for a ride and your balance is not high enough to cover the entire ride cost. Go to your Lyft Cash details and tap on the current payment method to select a new one, or change the payment method when adding Lyft Cash to your balance. Remember, you’ll need to have a secondary payment method saved to your account before you can choose a different payment method. Learn more about Lyft Cash here.

If you saw an error message about your account being disabled, attach screenshots any in-app messages you received. Then, give us a few more details (like the last date and time you were able to use the app) before tapping 'Submit.'

If the app doesn't let you log in, follow these troubleshooting steps. These steps solve most log-in issues.

Did you know? You can head to Lyft Business to sign your company up for business rides. For help with Lyft Business, see our Support Center.

Lyft Pink costs $19.99/month (plus tax where required), and is available to select US riders. To join, go to the ‘Lyft Pink’ tab in your Lyft app and tap ‘Join.’ If you don’t see a ‘Lyft Pink’ tab, you are not eligible just yet. You can join the waitlist at lyft.com/pink for a chance to be granted early access.

Lyft Pink costs $19.99/month (plus tax where required), and is available to select US riders. If your card is declined, you can update your payment method in the ‘Payment’ tab of your Lyft app to retry the payment. As a heads up, prepaid cards, commuter benefits cards, and digital wallets (such as Apple Pay, Google Pay, and Paypal) are not eligible for this purchase.

With Lyft pink, you get 15% off all car rides as well as other perks. Learn more about how Lyft Pink perks work below: 15% savings on every ride

You'll get 15% off rides the US – from Shared to Lux and everything in between Lost & Found fee protection

Lyft will automatically waive the lost item fee after you report a lost item. This perk has unlimited uses. Cancellation Fee protection

If you cancel and rebook a ride within 15 minutes, we'll credit you the cancellation fee up to 3 times per month. You’ll still be charged a cancellation fee, and you’ll see the credit in your account after you finish your rebooked ride and rate the driver. Your driver will still receive payment for the fee. This does not apply to no-show fees. Bike & Scooters Perk

For a limited time, Lyft Pink riders get 3 free 30-minute classic bike or scooter rides or 3 free ebike unlocks per month. You’ll also pay a discounted rate for ebike rides. Prices vary by region. Rides must be booked using the Lyft app. If you are experiencing issues with a perk, tell us which perk and the issue you are experiencing.

Go to Lyft Gift Cards for info on how to purchase gift cards and troubleshooting tips. If you have another issue, tell us below whether you're the gift card purchaser or recipient.

Did you know? You can review gift card purchases or retrieve lost gift card codes by visiting your Gift History. Go to Lyft Gift Cards to see troubleshooting tips and how to use gift cards. If you're unable to log in at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how: Open 'Ride History' on your smartphone Select a ride Tap 'Get Help' Choose what happened, then we'll automatically review the ride If you can't access 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Select 'Submit,' and we'll investigate. Heads up: Promos can't be added to a ride if your bank already processed the payment.

Did you know? You can get faster promo help directly in the app (be sure you have the most updated app version). Here's how: Open 'Ride History' on your smartphone Select a ride Tap 'Get Help' Choose what happened, then we'll automatically review the ride If you can't access your 'Ride History,' tell us your promo code below. Next, attach screenshots of any promo texts or emails you received. Select 'Submit,' and we'll investigate. If you're unable to log in the Help Center at this time, please also include the following ride info: driver's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address. Heads up: promos can't be added after a ride if your bank already processed the payment.

Read Delta and Lyft partnership to see how to set up your Delta account and link Lyft to Delta SkyMiles.

If you didn't get your new user credits with Delta, check the sign-up code you used to make sure it's the same one you entered. If you used the correct code but still didn't get credit, attach a screenshot of the code below. Then, select 'Submit' and we'll investigate.

Heads up: SkyMiles may take up to 48 hours before appearing in your account.

See eligibility and conditions for passenger referral credits. If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.

Ride Passes grant access to a specific promotional value for a set number of rides. If you’ve received a Ride Pass offer and want to participate, follow these steps:

Select ‘Get the Pass’ in your email offer Sign in your Lyft account Review the Pass offer details Accepts Terms and select ‘Buy.' That’s it! Once purchased, Ride Pass credits appear in the ‘Promos’ tab of your app, along with the approved ride modes, and the dollar amount per ride. A Ride Pass can't be refunded if it has been applied towards one or more rides.

We send weekly deposits on Tuesdays, but your bank may take a few days to finish processing the payment. If you don't see a deposit after a few days, you may need to update your banking info. If you have a weekly deposit issue, we want to know. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, send us your bank's name, the last four digits of your personal, not routing, account number (so we can verify your identity), the full deposit amount, and the date range of the week in question. Then, attach screenshots of any in-app or email messages you received. If you're unable to log in the Help Center at this time, please also include a confirmation of your email address. After, select 'Submit' below and we'll investigate.

Ride Challenges are personalized for every driver, and can change depending on your prior activity. Not all drivers will receive a Ride Challenge offer each week. Ride Challenges are not available to Express Drive users at this time. If a challenge is met, the bonus will be available in your Earnings and eligible for Express Pay within one hour. If you don't use Express Pay, you’ll receive the bonus in your next weekly deposit. See your progress toward Ride Challenges in the 'Earnings' tab on the home screen of your Lyft Driver app. For more information, check out the Ride Challenges article in the Help Center. If you still have questions, contact us by phone or email below.

See eligibility and conditions for passenger referral credits. If you have a passenger referral issue, tell us if you're the referrer or the passenger who was referred.

Most Personal Power Zones appear when there’s high demand nearby. When there’s less rider demand, you may see a map of where demand is trending instead of zones. This map does not indicate a bonus. If you accrue a Personal Power Zone but go offline before you give a ride, you'll be ineligible for that bonus the next time you go online. Learn more about Personal Power Zones. If you have an issue with a bonus, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, attach screenshots of any in-app messages you see. Select 'Submit' below, and we'll investigate.

To be eligible for Earnings Guarantees, drivers must be approved within a certain number of days then complete the specified number of rides in the guarantee. See more on Earnings Guarantee promotions. If you have an Earnings Guarantee issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email, tell us whether you were the referring driver or the driver who was referred. Also, attach screenshots of any in-app messages or promo emails you received about the bonus. Select 'Submit' below, and we'll investigate.

To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified. If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email but are unable to log in the Help Center at this time, send us the bonus amount, confirmation of your email address, and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.

If you have a question or issue with a bonus not listed, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, attach screenshots below of any email promotions or in-app notifications. Then, confirm your email address and tell us details about the promotion, including the promotion date or dates, amount, and any ride or time requirements. Select 'Submit,' and we'll investigate.

To be eligible for a sign-on bonus, drivers must be approved in a certain number of days and complete the number of rides specified. If you have a sign-on bonus issue, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email but are unable to log in the Help Center at this time, send us the bonus amount, confirmation of your email address, and attach screenshots of any promos or messages you received about the bonus. Select 'Submit' below, and we'll investigate.

Destination bonuses are available in select regions with low passenger demand. You can check Destination bonus earnings for individual rides in the ‘Driver history’ tab of your Driver app. Learn more about Destination bonus here. If you need assistance with a bonus, contact us below. Please confirm the email associated with your Lyft account, and attach screenshots of any in-app messages you see. Select 'Submit' and we’ll investigate.

We send Express Pay transfers immediately after request them, but your bank may take 1 - 3 business days to process the deposit depending on which bank you use. We recommend contacting your bank directly to verify how they handle instant payouts. See Express Pay for debit card requirements, deposit timing, and the most common reasons for delays. If it's been more than a week and your bank supports instant payouts, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

Heads up: Prepaid cards and credit cards aren't eligible for Express Pay transfers. See Express Pay for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out. If your transfer was declined, we're here to help. To contact our driver support team, go to the Help tab of your Lyft Driver app.. If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

If you can't Express Pay, you may need to update your debit card info. See Express Pay to see what to do in case your transfer fails, how often you can use Express Pay, or how to update your card. If your debit card is updated and you're eligible for transfers, we're here to help. To contact our driver support team, go to the Help tab of your Lyft Driver app. If you prefer email but are unable to log in at this time, attach screenshots of any relevant Express Pay in-app or email messages you see and confirmation of your email address. Then, select 'Submit' below and we'll investigate.

We should have your tax info in the mail by January 31. See Tax info for drivers for more details on what's included in your tax breakdown.

If you see that your tax info needs correcting, tell us exactly what to update below (for example, your name or tax identification number).

Remember to use the phone number associated with your Lyft account to see the Driver Dashboard's 'Tax Information' tab. Let us know if you're seeing an error when trying to access tax info. Feel free to attach screenshots and provide specific details about access problems.

The IRS may issue you a B notice if the info you provided was incorrect in a previous year, like your Tax Identification Number (TIN) or Social Security Number. If it's been more than 30 days since you sent in your new W-9, tell us below and include the date it was sent. Please also provide your email address.

Remember to review your weekly pay statement, which is available the Thursday after every Lyft week. It includes a summary of your earnings, what your passengers paid, and what Lyft received for the week. If you think you're missing earnings, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email but are unable to log in to the Help Center at this time, send us your bank's name, the last four digits of your personal account (not routing) number, and confirmation of your email address to verify your identity. Also, attach any relevant screenshots of in-app or email messages. Select 'Submit' below, and we'll investigate.

Use the app's Route history to check for cancellation and no-show fees on specific rides. If a ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

We send Express Pay transfers immediately after you request them, but your bank may take 1 - 3 business days to process the deposit, depending on which bank you use. We recommend contacting your bank directly to verify how they handle instant payouts. See Express Pay for debit card requirements, deposit timing, and the most common reasons for delays. If it's been more than a week and your bank supports instant transfers, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

If you have a referral issue, we're here to help. If you'd like to speak with our driver support team by phone, use our call feature. If you prefer email but are unable to log in at this time, tell us whether you were the referring driver or the driver referred by someone else. Include additional details like any error messages you saw when entering the referral code and confirmation of your email address. Please also attach screenshots of any promos or messages you received about the referral. Select 'Submit' below, and we'll investigate.

Heads up: Many prepaid cards aren't eligible for Express Pay transfers. See Express Pay for debit card requirements, eligible banks, deposit timing, and how to set up, update, or cash out. If your transfer was declined, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email but are unable to log in the Help Center at this time, send us the full bank name of your card issuer and confirmation of your email address. Also, attach screenshots of any relevant in-app or email messages you may have received. Select 'Submit' below, and we'll investigate.

If you see that your tax info needs correcting, tell us exactly what to update below (for example, your address or name).

Remember to review your weekly pay statement, which is available the Thursday after every Lyft week. It includes a summary of your earnings, what your passengers paid, and what Lyft received for the week. If you think you're missing earnings, we're here to help. To speak with our driver support team by phone, use our in-app call feature. If you prefer email but are unable to log in to the Help Center at this time, send us your bank's name, the last four digits of your personal account (not routing) number, and confirmation of your email address to verify your identity. Also, attach any relevant screenshots of in-app or email messages. Select 'Submit' below, and we'll investigate.

If you need to call 911 to report this accident, do so now. Afterward, use our call option to connect with our critical response team. If you're unable to log in the Help Center at this time and would rather receive an email, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

First, ensure your physical safety and call 911 if needed. To report damage, send us at least two clear photos (including close-ups) of the damage and a detailed description of what happened before your next ride and within 6 hours of the incident. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

We're unable to assist with citations for standard traffic law violations or if you weren't in driver mode when you received the citation. If you have a different regulatory citation issue, tell us what happened below. Attach any relevant screenshots. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

Note: There are no Allstate discount rates at this time. We're launching a new rewards program and will have more details when it’s available for you. If you use our Express Drive rental program, follow these steps to request roadside assistance instead of contacting Allstate.

In the space below, let us know specifically whether we can give your info to the rider by writing "Yes, you have my consent." If yes, we'll connect you so you can return the lost item. Please provide any details about the item. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

If you're reporting an item of yours that was lost or stolen, write a detailed summary about what happened below, including what was lost or stolen. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

Fees change by region, so check the Cities page for cancellation fee amounts in your city. Not all cancellations are eligible for a fee (see our cancellation fee policy and requirements). Fees paid to drivers are shown on each ride's review and in the app's Route history. If a ride was eligible for a fee but the fee amount should've been different, tell what happened below, like if the passenger chose the wrong ride type. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Use the app's Route history to check for cancellation and no-show fees on specific rides. If a ride met our cancellation or no-show fee requirements but you still didn't get a fee, tell us what happened below. Include whether you were unable to reach the pickup location or the passenger wasn't there. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

For earnings to be calculated, rides must be accurately logged in the Lyft Driver app. If your ride ends due to a connectivity issue or the app freezing, force-quit the app and open it again. Once the network reconnects to your device, the app should pick up right where it left off with your active ride. If you accidentally ended the ride early by tapping ‘Tap to drop off,’ ask the passenger to re-request a second ride. Because you’re the nearest driver, you should be paired together. Let them know you’ll contact Support to refund the first ride. For help with a ride that ended early, provide the following: Time and date of ride

Pickup location

Passenger name

Time and address the ride actually ended

Most Personal Power Zones appear when there’s high demand nearby. When there’s less demand, you may see orange and yellow hot spots, which show where demand is trending. Hot spots do not indicate a bonus. If you accrue a Personal Power Zone but go offline before you give a ride, you'll be ineligible for that bonus the next time you go online. Learn more about Personal Power Zones. If you have an issue with a bonus, we're here to help. If you'd like to speak with our driver support team by phone, use our in-app call feature. If you prefer email, attach screenshots of any in-app messages you see. Select 'Submit' below, and we'll investigate.

Read a list of tolls we issue fees for. If you don't see a toll payment on the route's review, payment for the ride may not have been processed yet. If you paid a toll and ride payment processed, attach a photo of the toll receipt. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

If you think your fare should've been more for this ride, give us some specific details. Include info such as whether a driver promotion didn't apply, if the passenger chose the wrong ride type or cancelled during the ride, or if there was a Shared ride or maximum fare issue. If you're unable to log in to the Help Center at this time, please also include the following ride info: passenger's name, pickup and drop-off addresses, date and time of ride, ride cost, and confirmation of your email address.

If you think the rider rated you unfairly for a ride, tell us the details below (Did the rider choose the wrong ride type? Price concern?). Please note we're not allowed to provide any passenger comments in the interest of their privacy. If you're unable to log in the Help Center at this time, please include the following ride info: the passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Lyft has strict anti-discrimination policies. If you experienced discrimination, tell us details about the incident below. If you're unable to log in the Help Center at this time, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

If a passenger behaved in a way that put your safety or someone else's safety at risk, let us know details about the incident below. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

Lyft has a strict zero-tolerance drug and alcohol policy, and open containers aren't allowed in the car. To report a safety incident related to an intoxicated passenger for a ride, use our in-app call feature below. If you'd rather contact us by email, send us a detailed description of what happened and we'll investigate. If you're unable to log in the Help Center at this time, please include the following info: the passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

If you suspect a passenger may have been involved in illegal acts, let us know why and what happened below. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

Lyft's policy allows drivers to ride with their service animals. If you need to report a passenger you suspect is abusing the service animal policy or if someone asked you to cancel the ride after seeing your service animal, call our service animal support team at 1-844-554-1297. If you're unable to log in the Help Center at this time and would rather receive an email, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

Our Terms of Service require Lyft account holders be at least 18 years old. In the space below, tell us details about this ride, like whether the rider was the passenger account holder or someone else requested this ride for them. If you're unable to log in the Help Center at this time, please also include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation of your email address.

If a passenger asks you to accommodate more riders than the number of seatbelts in your vehicle, cancel the ride and let us know here. You have our full support if this happens. If you're unable to log in the Help Center at this time, please include the following ride info: the passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and a confirmation of your email address.

Passengers are required to bring car seats for children if the ride wasn't in car seat mode. Drivers aren't required to give rides to passengers without the proper car seat. If you're unable to log in the Help Center at this time, please include the following ride info: passenger's name, pickup and dropoff addresses, date and time of ride, ride cost, and confirmation your email address.

If you pick up the wrong passenger, we recommend kindly asking them to exit the vehicle and request a ride of their own. If you drove the wrong passenger and are unable to log in to the Help Center, please include the following ride info: Requesting passenger's name

Date and time of ride

See driver profile photo requirements (like making sure your photo is taken horizontally) before attaching a new photo below. After we've approved your photo, please allow 48 hours for your profile to update.

Did you know? You can update your insurance in the Driver Dashboard's 'Vehicles' tab. Simply upload a JPEG or PNG photo of your insurance info. You can also update insurance in the app: tap 'Settings,' then 'Vehicle,' then 'Personal insurance.' Insurance photos must clearly show your full name; your car's year, make, and model; the policy expiration date; and state of issuance. If your name isn't on the insurance, send us a photo of the declaration page from your insurance company and a photo of the insurance itself.

To verify your identity, send us: The name on your account

The email associated with your account

Your old phone number

Your new phone number

Photo attachment (JPEG or PNG) of your state-issued ID (like driver license or passport) Add this info, then tap 'Submit' below.

Please upload PNG or JPEG photos of updated documents as attachments below, like your driver license. Photos of vehicle inspection documents must clearly and legibly show all info (like dates and names). After you've uploaded the photo, tell us in the 'Additional details' box below which document you're uploading and a confirmation of your email address. Then, tap 'Submit.'

Give us details about any low ratings you think you may have recently received, then tap 'Submit' below. We'll investigate whether you were deactivated for ratings or another reason.

See the vehicle requirements (including vehicle age) for driving with Lyft. If your vehicle meets our requirements but your account was still deactivated for vehicle age, let us know below.

If you've been deactivated because you need to update required driver info (like states that require a driver license issued by that specific state), attach a photo of the document so we can review. See which driver documents are required by your city and state.

If you need to call 911 to report this accident, do so now. After, use o