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Diana Pepin couldn’t believe what she was hearing when she reviewed video from the cameras she keeps in her 85-year-old mother’s room at the city-run Peter D. Clark long-term care home.

She watched in shock as a personal support worker getting her disabled mother ready for bed, leaned close and asked: “Why is it taking you so long to die? They keep feeding you too much food, or what?”

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“I couldn’t believe I was actually hearing correctly,” said Pepin. “I was shocked.”

Minutes earlier, that same worker had walked toward the bathroom, near where one of the cameras is, and said the word “bitch.” There was a second PSW in the room at the time.

Pepin’s mother has a form of dementia caused by brain injury. She can’t walk, talk, feed or dress herself. In August, she was hospitalized for 10 days in critical care. Her family thought she was going to die.

Pepin installed cameras in her mother’s room after the home limited her visits in 2016, using a controversial no-trespass order. The former nurse had complained about safety issues that the Ministry of Health and Long-Term Care later ordered the home to improve.