The Infinite Brief

Some users have replied publicly with very personal data, including their account numbers, booking numbers, full names, home addresses, email addresses, and dates of birth.

Once British Airways received the public replies, they were not warning the user about revealing the information publicly, but instead, continued the customer service inquiry through their public feed.

Twitter user Mustafa Al-Bassam (@musalbus) also discovered that despite not allowing users to check into their site using ad blockers, they allow users’ private data to be leaked to third-parties via social messaging.