RICHMOND, Va. -- Move-in day at Virginia Union University was rough for some frustrated parents and students who contacted WTVR CBS 6 when they arrived on campus and learned they did not have a place to stay. To complicate matters, some parents said the university would not respond to their concerns.

"We've been here over eight hours and still no one has given us answers as to why or what they're going to do about it," Adrian Seabrail said. Seabrail, whose daughter is a VUU student, said he was told student housing was overbooked after he paid his daughter's tuition.

"When I spoke to the president directly, his reply to me was 'you can take your student and your money and leave if you're not happy with the way things are going,'" Seabrail said. "Of course this came after I had already given them the money."

Statement from Dr. Claude G. Perkins, President and CEO, Virginia Union University regarding VUU student housing. pic.twitter.com/nXzakq9okf — Virginia Union (@VAUnion1865) August 12, 2015

VUU student Kellie Johnson was also denied on-campus housing. She said she was told to report to the Clarion hotel near campus. She said she was told she'd be at the hotel for at least two days. During those days the university would go over housing to determine who registered at school and who did not.

"It's really inconvenient... almost everyone is frustrated by this because they want to move it," Johnson said.

Classes at Virginia Union begin Thursday. Virginia Union officials have not yet responded to questions about the situation. Students said the university was paying for their hotel housing.

A previous version of this story mistakenly referenced another university as well as Virginia Union within the body of this post. The incorrect reference has since been removed. WTVR.com regrets the error.