“From the beginning, it was informed that fans should not remain on the first floor, but they refused to leave”

It was announced the press conference for SMTOWN LIVE Special Stage in Santiago Chile has been canceled by SM Entertainment for safety concerns.

An official from Noix Entertainment announced the cancellation to fans and press who were waiting for the artists at the location.

[Breaking news] "Tonight's press conference has been suspended by SM Entertainment for non-compliance with safety standards and measures" – Noix Ent. Manager #SMTOWNenCHILE #SMTownInChile pic.twitter.com/T4EGw5lSob — Benjamin (@Benjaemiin) January 18, 2019

“Tonight’s press conference has been suspended by SM Entertainment for non-compliance with safety standards and measures”

[Breaking News] "…From the beginning it was informed that the fans should not remain on the first floor, but they did not want to leave it, so SM Entertainment has decided to cancel the press conference" – Noix Ent. Manager #SMTownInChile #SMTOWNenChile pic.twitter.com/5ZLb2QEbm3 — Benjamin (@Benjaemiin) January 18, 2019

“… From the beginning, it was informed that fans should not remain on the first floor, but they refused to leave, so SM Entertainment has decided to cancel the press conference.”

It seems the main reason for the cancellation was due to some fans refusing to leave the first floor even after the numerous warnings from the event officials. The fans were notified the first floor was only for press and official relating to the event, but the crowd refused to move to the 2nd or 3rd floor.

Llegamos y nos ubicamos en el 1° piso. De @Noi_X nos pidieron usar el 2° y el 3° porque el 1° era exclusivo para prensa por órdenes de la SM. Si había gente ahí, no habría conferencia.

Esto pasa cuando uno es civilizada y sale perdiendo porque cree en el sentido común ajeno… pic.twitter.com/qiKPQ3XkPf — Rose goes to #SMTownInChile 🇨🇱 (@LadyJasonette) January 17, 2019

Getting ready for SM Town Live press conference! Preparándonos para la conferencia de prensa del SM Town Live!#SMTOWNenChile#SMTOWN_SpecialStage_in_SANTIAGO pic.twitter.com/yikxhy8h0S — KPOPCHANNEL.TV ⭐ (@kpopchannel_tv) January 18, 2019

Many fans are sharing their disappointments and frustrations those who did not follow the rules since they were waiting more than 3 hours to see the glimpse of the artists in person.

"SM Press Conference in Santiago" is CANCELLED. Due to unconducive situation and for the safety of the artists.#EXO #EXOinChile pic.twitter.com/FP9RmUeRaD — yeoljagi (@yeoljagi) January 18, 2019

◾La conferencia de prensa fue cancelada por SM por problemas de seguridad porque las personas que estaban en el primer piso no querían salir del lugar y amenazaba la seguridad de los artistas ES QUE YA CASI SE QUIEREN SUBIR ENCIMA DE LOS ARTISTAS NO MAMEN#EXO #EXOinChile pic.twitter.com/eIBiHulRQZ — ~•KAISHOT🍷💕 (@ParkJMin88) January 18, 2019

people weren’t supposed to be on the first floor for safety measures and they were told in various occasions yet they didn’t pay attention, so sm had to cancel everything

I was so close to attend the event but it was too late

I feel bad for the idols, they wanted to do it :((( — #PreciousChaeyeonDay (@weloved_izone) January 18, 2019

So, sm had to cancel the press conf bc some fans were misbehaving. They refused to go to the other floors even though they told them an hour before. Sooo because of those fans SM decided to cancel it. So sad for the ppl who did behave 😭😭😭 https://t.co/4YCPzthXCE — 💎 Penny 💎🗝LAND✨△○□✨ (@PennyGROAWR) January 18, 2019

Some fans pointed out the officials behind the event should’ve made more efforts to secure the venue since they knew it was a popular mall with so many different access points.