Universal Orlando has reopened its Hollywood Rip Ride Rockit roller coaster one day after a glitch stopped the ride, stranding 12 passengers high above the ground for about two hours.

Orlando firefighters were called to the theme park around 7 p.m. Wednesday



According to Universal Orlando spokesman Tom Schroeder, 12 people, including a 10-year-old child, were stuck following a technical glitch caused the roller coaster's safety system to activate, stopping the ride near the top of a vertical climb.

Schroeder said park employees reassured the riders stuck on the roller coaster, explaining what was being done to get them down.

"Universal was able to provide them with towels so they could cover up," said Orlando fire District Chief Ian Davis. "But being in that position and not knowing and not understanding why you're in that position, you're going to be upset."



Firefighters pulled the first rider off the roller coaster around 9 p.m., and the rest were freed by around 9:30 p.m., fire officials said.



Universal said one of the riders complained of neck pain and was taken to an unspecified nearby hospital for treatment.



Just after midnight Thursday morning, Universal Orlando posted the following statement on their Facebook account:



"We're happy that our guests are safely off Hollywood Rip Ride Rockit. We will work to understand what happened and will reopen the ride as soon as we can.



Special thanks to the Orlando Fire Department for their hard work tonight."



About Hollywood Rip Ride Rockit