Bank experience

Ally Bank customers cannot visit a physical branch. However, retail bank customers can speak with a representative over the phone 24/7. They can also use the live chat feature online.



Ally customers who download the bank’s app have access to a voice-enabled assistant, too. Consumers with a debit card have the ability to control it. Customers can check their balances and complete other tasks using Amazon’s Alexa. They can also ask Alexa how many hours of work equals the price of an item.



Ally Bank rates fairly well for its mobile app experience. Out of five stars, its app received 4.8 stars through the iTunes app store and 3.6 stars, according to Android users.