

Joshua Freeman, CP24.com





A downtown hotel is apologizing to its guests after a burst pipe doused cold water on their stay.

Fire alarms went off at The Westin Harbour Castle at Queens Quay West and Bay Street at 2:45 a.m.

According to Toronto Fire Services, a large pipe burst on the 35th floor, sending water cascading to lower levels of the hotel.

Water was shut off to the building and residents were advised to stay in their rooms.

Images from the hotel showed buckets catching dripping water and water-damaged ceilings.

In a news release Tuesday, the hotel confirmed a pipe had burst and said hotel engineers are currently assessing the damage.

“The hotel team is serving complimentary hot breakfast and coffee and tea in the lobby to guests. We are sorry this happened as our whole business is about delivering a great guest experience,” a spokesperson for The Westin Harbour Castle said in a statement. “We know it’s not how our guests planned to start their day and we thank them for their cooperation during this unexpected incident.”

Firefighters said they encountered several inches of water on some floors when they attended and elevator service was also affected.

Crews cleared the scene at around 6 a.m.

The cause of the burst pipe is still being investigated.