The Xbox One, Microsoft’s upcoming gaming console, might not receive support in countries where the platform hasn’t been launched officially, reports the Verge.

On the Xbox’s Product Pre-order Information Page, the company states that the console “Requires broadband internet (ISP fees apply), a Microsoft account and an account on Xbox Live in an Xbox One-supported Xbox Live country/region.”

We already knew about the broadband Internet connection, but the notion of an “Xbox One-supported Xbox Live country/region” appears to be an additional restriction on the console’s functionality.

The page lists 21 countries deemed “Xbox One-Supported Xbox Live Countries,” and then states, “Xbox One games are for activation and distribution only in specified geographic regions.” The countries are:

Australia

Austria

Belgium

Brazil

Canada

Denmark

Finland

France

Germany

Ireland

Italy

Mexico

Netherlands

New Zealand

Norway

Russia

Spain

Sweden

Switzerland

United Kingdom

United States

The Verge’s correspondence with Microsoft seems to imply that users in any country not listed will be unable to use the Xbox One, even if they use a foreign account.

Meanwhile, on Microsoft’s Xbox Support 2 Twitter account, the company has sent mixed messages to followers.

@jarydavis That is not recommended or supported. ^RH — Xbox Support 2 (@XboxSupport2) June 14, 2013

@ElieZzzz No official info has been released regarding a region lock. There are currently speculations going around…^ML — Xbox Support 2 (@XboxSupport2) June 14, 2013

On the one hand, using a US-purchased Xbox One in Japan is “not recommended or supported.” On the other hand, “no official info has been announced regarding a region lock.”

Microsoft has attracted controversy for its restrictions on the Xbox One, and also for the relative lack of diplomacy they’ve shown when confronted by skeptical fans. At E3, Xbox representative Don Mattrick bluntly told users that if they wanted a Microsoft console that could function without Internet connectivity, they ought to stick with 360. Last April, the company suffered from a PR blunder when a representative responded tersely to similar complaints.

The Xbox One is set to be released in November and will retail at $499. It will face competition from Sony’s PS4, which will retail at $399 and features no restrictions on old titles, regional access, or connectivity.

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