This page offers advice and guidance to consumers on their rights in relation to cancellations caused by COVID-19 restrictions.

We are aware that many businesses are struggling to process the high number of cancellations at this time. We ask that consumers contact the business by email or its website where possible, rather than by phone, and try to remain patient. It may take smaller businesses more time to respond because the impact of this pandemic is both unprecedented and complex.

The ACCC is alert to any instances of unfair or unconscionable conduct on the part of businesses in dealing with consumers during the current crisis.