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“He was extremely hysterical,” Kimberly said. “The thing that he has repeatedly told us is, ‘I believed that there was glass.’ He will cry over and over and over. At no point ever, ever has Sam ever put our kids in danger.

“(He’s) very, very distraught,” agreed Alan. “You can barely look at him without him crying. She was his best friend.”

Chloe’s parents remain devastated over her July 7 death, but they, in no way, blame Sam for what happened; instead, they are holding the cruise company responsible, and suing them for the lack of safety on their ships.

“We obviously blame them for not having a safer situation on the 11th floor of that cruise ship. There are a million things that could’ve been done to make that safer. I know my mom was asking people, ‘Why on earth is there a window open on the 11th floor without a screen or anything?'” said Kimberly.

She said the ship crew told her the window was open because they needed ventilation.

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“‘Get a fan. Come up with some other mechanism to make your guests comfortable, rather than creating a tremendous safety hazard that cost our child her life,'” said the heartbroken mother.

When asked if they believe the company should be held responsible in court, Kimberly said “I think that they have to be. This cannot happen to another family.”

“There’s no doubt this was an accident,” the family’s attorney, Mike Winkleman, said. “Really the singular question is, were there safety measures that could have been in place and should have been in place? If they were in place, again, there would have been no tragedy.”