A song promoted by San Jose’s tourism bureau as the city’s new official anthem has been widely panned on social media this past week for being so out of touch with the local culture. Called simply “San Jose,” the pop-country tune was penned by a New Zealand teen and parlayed into a frothy music video bankrolled by Team San Jose and shot by an out-of-town production company.

The lyrics name-check Willow Glen and the VTA light rail, but the video does little to reflect San Jose’s identity as one of the most culturally diverse cities on the planet. That, and the fact that Team San Jose excluded homegrown talent from a project that sought to capture the city’s essence, prompted a public rebuke from a group of local artists.

In an open letter to Team San Jose CEO Karolyn Kirchgesler, the Multicultural Arts Leadership Institute urged the tourism agency to do better. Here’s what they wrote.