In Cars, Local News / By Anthony Lim / 8 August 2018 12:54 pm / 11 comments

Car repossession is never a pleasant thing, with altercations inevitably taking place as a result of flared tempers. But, what if there’s loutish behaviour on the part of repossession agents? A consumer association says this is prevalent, and its about time the government ensured that car repossessors behaved professionally, Bernama reports.

The Malaysian Muslim Consumers Association (PPIM) has urged the ministry of domestic trade and consumer affairs (KPDNKK) to monitor issues concerning the activity and misconduct of repossession agents. Its chief activist, Datuk Nadzim Johan, said the call was being made because many car repossessors failed to produce and show their repossession agent permit (EPS) and the official repossession letter from the bank when asked by the car owners.

“This is an oppression of consumers (car owners). Those with the permit should follow the standard code of ethics and procedures,” he said, adding that the repossession agents must always be able to show their EPS. They should also dress properly and not exhibit violent behaviour while repossessing a person’s vehicle.

He asked the ministry to release the statistics on the current EPS permit holders and details on those who had their permits revoked as a guideline for consumers. “Right now, we don’t know the exact number of EPS permit holders or whether some people are abusing the permit,” he said.

Should the domestic trade ministry heed the call and step in? As always, we welcome your thoughts on the matter – share them in the comments section.