They need to expand this way past just gaming services. There are far too many services that make it a bitch to cancel. I know that's half the point, but it's awful.

My XM radio broke a while back and was on my mother's family plan. Since getting a Zune and subscribing to podcasts, I hadn't cared for months, so finally told her to cancel it. She had to call, wait through a long hold, and then speak to a representative who did everything he could to keep her from canceling. First he offered her three free months of service (like that's useful on a broken radio), then told her it would be no problem, he was going to take care of the problem for her by sending out a brand new radio free of charge. She told him she didn't want a new radio, just wanted the line canceled. He continued to ignore that and offer the radio, free months of service, and all sorts of things between putting her on hold and other statements. Eventually she hung up on him in frustration. He called back. Wanted her address to send the radio to. She hung up again. He called back three more times. Finally I called in a few hours later and found the account had been successfully canceled. Then they charged her credit card for three more months a few days later anyway, and couldn't credit back to her for an additional three months.

There need to be some laws in place to help protect the consumer against this kind of treatment. I had no issues with XM and could have seen myself returning to them after a need for a new radio arose. They kind of burned out that interest.