Do you ship to other countries other than the United States? Yes, we ship to almost everywhere in the world.



Feel free to message us through the live chat button on the bottom right of your screen to talk to any of our staffs. You can also email us at support@voromotors.com

Will you increase the price with the recent 25% increase in tariffs? VORO will eat the increased 25% tariffs by not increasing the price. This is a major factor to take into account when you are comparing prices. We are offering premium products at an affordable price point. Do not confuse premium pricing with premium products, we understand some retailers are putting a high price point to give a perception of premium products.



While the quality and materials used are the best in its class, none of our products is sold at an obscene price point.

Is the advertised range true? Yes, the range has been tried and tested by our own customers and many other Youtube reviewers.

The way that our battery is built allows the longevity of the battery.



Imagine using your phone for an entire week without charging.



Rider’s weight, riding conditions, riding speed are variable factors that will affect the range of a single charge.



The range should be a major factor for anyone who is looking to get an electric scooter.

Why EMOVE Cruiser over everything else? The EMOVE Cruiser is the most complete electric scooter ever built. We listened to each feedback and refined the EMOVE Cruiser over time. This model has been tried and tested by our customers, the range has been proven to be the longest in the entire market.

Imagine using the scooter almost every day and not have to charge the scooter every day. The range should be a big factor in anyone's decision-making process. There are no products built like the EMOVE Cruiser.



We also have a wide range of tutorial videos available online on how to do servicing on your EMOVE Cruiser electric scooters, every single component is modular and can be serviced easily. Lastly, unlike other companies, we have growing number of service hubs at Florida, New York, Chicago and Washington DC. You don't want to spend so much on an electric scooter and realise there are no one to assist you when you need help. We have a robust support team and is able to assist every EMOVE rider.

Can this scooter be used for winter season? Is there a seat available for this item? How long thus it take to be shipped in Canada? Dear customer,



We have riders using the scooter for winter season. Yes, there is a seat available, here is the link to the seat: https://www.voromotors.com/collections/emove-cruiser-accessories-1/products/emove-cruiser-seat



It takes about 6 to 9 business days to ship to Canada.



Hope this is helpful!

Just got this scooter and got a Scratch Going Throw a building door. And the color of may scooter is orange. Now my question is what kind of orange is it be I would like to touch it up with the right color orange Dear customer,



Sorry to hear that. Paint kit will be released for public purchase soon.



Do stay tuned to our social media pages for updates.





Are these scooters street legal in California Hi Daniel,



Yes, this is.



Hope this helps.

I just bought this scooter and I gotta say I knew it was good because of all the youtube videos I watched but I didn’t think it was going to be MIND BLOWING but I just got one question how often would I have to do maintenance on it like whats the most common thing that I would need to replace and how long do you think it would happen Im just scared that this amazing scooter will ever break on me soon and wont be able to afford to fix because its an enjoyable ride and I would hate that to happen? Dear customer, You might need to change the brake pads once in a while.



Hope this helps.

Hi , my car recently broke down and I need transportation ASAP I just wanted to know if there is a finance option on one of the emotive scooters Dear customer,



We work with a 3rd party company like Affirm who offers financing options for the scooters through our website. Simply add a product to your cart, when checking out, you will be presented with the financing option. You can then click pre-qualify with Affirm and they will guide you from there.



Feel free to let me know if you need more assistance.

Does the EMove Cruiser comes with an option for attaching trolley wheels? Thanks for you help! Dear customer,



Not at the moment.



Hope this helps.

I am so glad i finally found this scooter! I was going to purchase the mercane widewheel pro but something told me to hold on. The specs and eapecially the waterproofing are a total game changer for me. Plus, the orange matches my Specialized mou tain bike and since that purchase, i have come to really love the color (even though my wife and daughter dont but hey, to each their own right). Anyway, is the 2019 the newest model or will a 2020 be coming out soon? Please let me know. Also, I think your scooter is superb in regards to design and practicality.....kudos to the design and enigineering people! Give those nerds some props from me......thanks again Dear customer,



Thank you for the kind compliment. There will not be a 2020 version at all. The previous version of EMOVE Cruiser was around for a couple of years before the recent update.



The design and engineering of EMOVE Cruiser is heavily revolved around long term usage. These scooters are not cheap to make and they are built to last. There is really a lot of happy riders on the EMOVE Cruisers and our team do not want to go fix something that is not broken.

So when you buy the Cruisers, you can have a peace of mind that we will not release something that is even "better".



P.S. we left 1 last orange Cruiser sitting in our Los Angeles office, if you are looking to buy the orange Cruisers you got to be quick! If not, you can always wait for the next batch of Cruisers (We have a new batch every week or so.)



Hope this helps.

How long do I have to wait for free shipping ? Dear customer,



Shipping duration is between 2 to 4 business days.



Hope this helps.

Would there be any motor upgrade and off-road tires for this scooter? Dear customer,



There are after-market upgrades for motor upgrades. However, we do not sell them.



Off-road tires not available at the moment.



Hope this helps.

What is the water resistance capability of the eMove Cruiser? Hi Michael,



Thank you for your question. The wires are all using waterproof cables, the deck is sealed completely and airtight, the EMOVE Cruiser can be ridden confidently compared to all other electric scooters in the market.



Your EMOVE Cruiser is water-resistant, but not water-proof. For example, you may ride your Cruiser under light drizzle or light rain, but we advise against riding under storms or heavy rain.



Water-resistance isn’t a permanent condition and may diminish over time. EMOVE Cruiser can’t be rechecked or resealed for water resistance. The following may affect the water-resistance of your EMOVE Cruiser and should be avoided:



- Dropping EMOVE Cruiser or subjecting it to other impacts.

- Submerging the EMOVE Cruiser in water

- Exposing EMOVE Cruiser to soap or soapy water, for example, while showering or bathing.

- Exposing EMOVE Cruiser to perfume, solvents, detergent, acids or acidic foods, insect repellent, lotions, sunscreen, oil, or hair dye.

- Exposing EMOVE Cruiser to high-velocity water, for example, while riding in a partially submerged area.

- Using a water-jet to spray the EMOVE Cruiser



Do note that metal objects such as metal screws and nuts may start to rust over time due to exposure of rain, this is normal and can be replaced easily.



Should you get caught under heavy rain, here are some tips to follow to protect your EMOVE Cruiser:

- Avoid riding the submerged areas with more than 3 inches of water level

- Cover/Protect your LCD throttle display



Feel free to let us know if you have any other questions.

I need replacement tired and or inner tubes. Where in Northern California can I find them? Hi,



You can order it via our website.



Here is the link to it: https://www.voromotors.com/collections/spare-parts-for-electric-scooters



We have both outer and innner tubes.



Hope this helps.

Can this be driven in the rain or through light puddles? Hi Andrea,



Yes, light rain and light puddles is fine.

There are mudguards at the front to prevent water from splashing, furthermore, the deck is sealed with waterproofing gels, so puddles are fine.



If you happened to ride through heavy rain, make sure your LCD display throttle is protected.



Hope this helps.