A dissatisfied customer who posted a negative review of a restaurant on social media has been left shocked after being told to 'grow a set' by the diner's boss.

Phil Jeruzal, 27, had taken his girlfriend for Sunday lunch at the Canada Wood Kitchen and Bar in Falkirk, Stirlingshire, but they both felt let down by the experience.

Afterwards, he decided to leave an honest, albeit negative, review on the restaurant's Facebook page - only to have director Monica Shaw respond by telling him to 'grow a set'.

Phil Jeruzal, 27 (left), posted an honest review on the Facebook page of Canada Wood Kitchen and Bar in Falkirk, after having an 'average' meal and was stunned to be told to 'grow a set' by boss Monica Shaw (right)

In his review, Mr Jeruzal - a digital content and marketing assistant from Falkirk - said the restaurant had a 'great location, lovely staff and nice venue'.

But he felt its downfall was a 'chef that doesn't really seem to know what he is doing'.

He wrote: 'You can see they are aspiring for a high quality dining experience, but even for Falkirk this doesn't really hit the mark. Portion sizes are insanely small for the price, particularly on the starters.

'The quality of produce seems ok, but is handled poorly and when you aren't getting either quality nor quantity it's hard to see why you would choose here over somewhere easier to get to, and less expensive.

'Feel free to check it out for yourself, but if you are expecting high quality grub, you might want to look elsewhere. This place is average at best - for the time being.

'I'm sure with a decent head chef this place could be excellent, and a great wee addition to the Falkirk food scene.'

However, Ms Shaw publicly responded to his remarks yesterday and said she was going to 'decline' his advice before boasting of a 'long blue line of five star reviews'.

She even told him to 'jump out from behind the safety of your PC and grow a set' before suggesting he 'message any of the majority of five star reviewers for further clarification'.

Mr Jeruzal, had taken his girlfriend (pictured together above) for Sunday lunch at the Canada Wood Kitchen and Bar in Falkirk but they both felt let down by the experience and were disappointed with the 'average' food

Mr Jeruzal, a digital content and marketing assistant, said the Canada Wood Restaurant and Bar in Falkirk (pictured) had a 'great location' but was let down by a 'chef that doesn't really seem to know what he is doing'

In response to the suggestions, Mr Jeruzal replied: 'LOL wow, that is the most hilariously unprofessional response to a customer I've ever received. "Grow a set", good god, amazing.

'Thank you so much this has made my day'.

He later added: 'You can have a go at me all you want - even though its hilariously unprofessional and no self-respecting restaurant should ever actually do it - but its not my fault the food isn't good.'

However, the furore did not end there, and Ms Shaw continued to sarcastically thank the customer for his 'detailed feedback'.

She wrote: 'Phil, thanks for your detailed feedback I'm sure all of the idiots that rated us four and five star will appreciate your comments'.

Others on the restaurant's Facebook page also picked up on the 'rude' response and condemned the way Ms Shaw handled the complaint.

Aly Gilardoni wrote: 'Seriously rude behaviour on the restaurants part & due to a cock sure attitude from the 'manager' or whom ever replied I'd say many people will certainly think twice before patronising your restaurant in the future.

Claire Smith added: 'Well with the response from the restaurant, I'd never eat here. Unprofessional and rude.'

Lyn McLoughlin said: 'The response from the company here is a fine example of how not to run your business.'

Mr Jeruzal described the restaurant as 'average at best' and rated his experience with two stars on the Facebook review (pictured). It prompted restaurant boss Monica Shaw to reply urging him to 'grow a set'

The restaurant replied telling Mr Jeruzal to 'grow a set' which he described as 'hilariously unprofessional'

And Dale Wright said: 'The restaurant's response to his post was HIGHLY inappropriate, and was apparently written by a manager who has zero training in how to effectively manage and interact with the public.'

Speaking after the social media spat, Mr Jeruzal said he did not want to complain during the meal because he 'didn't want a confrontation with lunch'.

He said: 'In all honesty I found it hilarious, and it's really made my day. Of course it's a completely unprofessional response.

'I can understand that it might be frustrating to have people complain about somewhere you work, but for the most part I was trying to be constructive.

'The internet does offer you a degree of confidence to say things you wouldn't normally say in person, but then again, I don't want a side of confrontation with my lunch.

Mr Jeruzal said he did not want to complain during the meal because he 'didn't want a confrontation with lunch' but felt he should leave a review. He has now blasted the response as 'completely unprofessional'

'Under a different chef I really think the place could be great, because the location is actually fantastic and the building is lovely.

'They are clearly aspiring for something a little different than what is on offer in the rest of Falkirk.

'But for the time being I probably won't be back, and I can't say their response to me online has done them any favours.

'To be honest, their feisty attitude has endeared me to them somewhat.'