When Caitlin Scott was growing up, she was obsessed with Lisa Frank products.

She bought notebooks, colored pencils and crayons plastered with her designs.

She even had a poster of Lisa Frank-style dolphins on her bedroom wall.

"It's my childhood in pictures and art," Scott said. "When I look at them, I always look back and remember that time for me."

For the uninitiated, Lisa Frank's designs are a little girl's dream turned acid trip of unicorns, puppies and kittens dancing on a background of super-saturated pinks and purples. Even if you don't know the Lisa Frank name, you likely would recognize the style from school supplies and toys.

So when Scott heard about a Montclair-based indie makeup brand, Glamour Dolls, running a Kickstarter campaign to start a Lisa Frank collaboration in February 2017, she said she immediately signed up.

She pre-ordered $37 worth of makeup and waited eagerly for September 2017 to roll around, expecting the first delivery of products.

A year later, she's still waiting.

Glamour Doll's Kickstarter campaign -- which netted it more than $370,000 -- ignited a nasty battle between backers, customers and the company, which has said little since May. (It raised another $300,000 on Kickfurther, a more business-geared crowdfunding site.)

Its Kickstarter page has hundreds of comments from angered backers, who also allege they haven't received refunds when requested.

Glamour Dolls said it is pursuing its options to fulfill its campaign. After NJ Advance Media reached out to the company on Sept. 17, Glamour Dolls put out its first update on Kickstarter since May 31.

In it, it detailed the cost of contractual payments from Lisa Frank, Inc. and posted a table that said LFI had yet to approve several final designs.

In an interview, Peter Georgotas, the CEO of Glamour Dolls, said he could not say definitively whether people would get their products.

"We can't give that answer because it's not in our control," Georgotas said. "At this point, we're waiting for approvals on products and completed artwork for other pieces."

Prior to the latest update, LFI issued a statement to NJ Advance Media saying their involvement with the project was limited to artwork. The company declined to comment on further questions about the update and other criticisms from Glamour Dolls.

The frustration over failed Kickstarters is not unique to Glamour Doll's campaign.

Kickstarter is a crowdfunding website for businesses that advertises it "brings creative ideas to life." Businesses pitch an idea, create a fundraising goal and run a campaign where its contributors pledge a certain amount in return for perks -- often a first chance at the product.

Kickstarter demands its creators deliver on its promises if they've had a successful campaign.

David Gallagher, a member of the Kickstarter communications team, said creators whose projects reach their funding goals enter into a contract with backers.

"Kickstarter is not a part of the contract between creators and backers, and does not guarantee the outcome of projects," he said.

Gallagher also pointed to independent research showing 9 percent of successful campaigns failed to deliver, according to a backer survey.

But backers for many failed campaigns have spoken up about their loss. There are so many complaints that an entire subreddit has popped up to out bad behaviors.

Glamour Dolls' campaign stands out because unlike many failed Kickstarter projects, Glamour Dolls actually has put out a version of the product elsewhere.

In fact, it's put out makeup with Lisa Frank designs in Ipsy bags.

Yet the people who backed the campaign and said they were promised product in return say they haven't received anything but a makeup brush, a bronzer and a single eyeshadow shade. No lip balm, eyeliner, eyeshadow palette or any of the other dozen products listed in the campaign.

Some of the products put out from the Glamour Dolls makeup collaboration, including some from Ipsy.

"There were people who put in hundreds," Scott said. "There were tiers, and they were promised a product. Everybody was supposed to get something."

Georgotas said the Ipsy makeup was unrelated to the Kickstarter campaign, part of their original collaboration with Lisa Frank, Inc. before the campaign launched. "We have a contract with Ipsy as well," he said.

At a meeting with Georgotas and Glamour Dolls spokesperson Victoria Sneden, NJ Advance Media observed several makeup samples with completed designs that had never been posted to the Kickstarter, including the makeup bag and tri-fold eyeshadow palette.

Georgotas said the company was not allowed to share photos of those products because of the terms of their contract with Lisa Frank, Inc.

He also said LFI had asked them to stop posting updates without LFI's approval after their May 31 post to Kickstarter, and provided an email from Glamour Dolls to LFI as evidence. He said under the terms of their contract they could not share LFI's emails.

According to Glamour Dolls' statement, LFI informed Glamour Dolls on July 25 that their updates were a breach of contract.

In a statement after the meeting, Georgotas said Glamour Dolls is working on a proposal that would have LFI complete and approve all unfinished artwork "in a timely manner", or to return all "unearned royalty advances" Glamour Dolls has paid so they can refund the Kickstarter community.

"At the end of the day, we made promises to people based off of what we can do, but when there's a third party involved, it becomes very difficult to account and adjust for how they operate," Georgotas said.

Some women have decided it's not worth the wait for these products, only to find getting a refund is almost as hard as getting the makeup. In response to a callout on a closed Facebook group devoted to the collaboration, 90 women said they had requested a refund but had yet to receive one.

Scott is still waiting on hers. She said Glamour Dolls promised she would receive one, but when she checked Paypal there was nothing there.

"You have all these people asking where's my money, where's my refund?" she said. "It fans the flames higher when they don't see anything."

Erin Petenko may be reached at epetenko@njadvancemedia.com. Follow her on Twitter @EPetenko. Find NJ.com on Facebook.