Dear participant,



This questionnaire has been prepared for my master thesis of Communicationscience at the VU Amsterdam. Briefly, I examine how people experience serendipity within music service Spotify. Serendipity is finding something unexpected and useful while looking for something totally different. The aim of the research is to find out which factors have an impact on serendipity.



Please note: only continue with the questionnaire if you are currently using Spotify or have used it in the past for at least two weeks. If this is not the case, the questionnaire cannot be continued.



Your answers are completely confidential: they are only used to measure the variables in this study. In no case personal data are disclosed to third parties.



Completing the questionnaire takes about 10 minutes.The questionnaire contains several open questions and a number of statements. Please fill in the answers that apply to you the most.



Thanks for your time and effort.