SUBSTITUTION POLICY We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. The designer may make appropriate substitutions of flowers or container types or color due to availability and season that may not exactly match the photo image, but will maintain the overall tone and feeling of the arrangement chosen. We hand select the best flowers available each and every day to assure the highest quality and style for each of our creations. RETURN POLICY Contact us at orders@flowerhut.com within 24 hours of purchase if you’re unsatisfied with your flowers. Include a photo so we can fully grasp the issue and remedy accordingly. We do not provide refunds, but we will be able to replace them with a fresh arrangement or plant. Upon redelivery, we’ll take the arrangement that didn’t satisfy you off your hands so please do not send them to the trash. DELIVERY POLICY Our direct delivery zones include all Charlotte, Mathews, Indian Trail, and surrounding cities. If you’d like delivery in the surrounding areas, please call prior to placing an order to ensure we deliver to that location. We are also part of a national network of florist and can arrange deliveries through our network to many places nationally. We will speak to the local florist to ensure the best quality and style of flowers are sent that are available for that occasion. For these orders please call directly at 704-535-1041 or email at orders@flowerhut.com STORE HOURS Our shop is open from 9:00 – 5PM, Monday through Friday, 10:00 – 2:00PM Saturday. We are closed on Sundays. To ensure same day delivery please place all orders before 3:00PM (EST). To arrange delivery for the weekend, please place your order before 12:00PM on Saturday. CARE To help assure on- time delivery during the busy holiday season, place your order at least 2 day (s) prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Valentine’s Day, Easter, Administrative Professional Week, Mother’s Day, Memorial Day, Father’s Day, Independence Day and Labor Day. The average lifespan of a cut floral arrangement is between 3 to 7 days. Cut flowers should be given fresh water daily. Keep flowers in a cool spot, away from direct sunlight, heating or cooling vents, directly under ceiling fans, or on top of televisions or radiators to help ensure longest life span. Orchids should be given one cup of water per week and be placed in indirect sunlight to ensure longest life span. Bear in mind that all flowers, plants, and trees are living things. It is the responsibility of the recipient to follow any care instructions provided to ensure longest life. BALLONS Some hospitals and business do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders. PLANTS For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible. GIFT BASKETS Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery. SUBSTITUTION FOR SPECIAL OCCASIONS Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided.