NZXT HQ 15736 E. Valley Blvd.

City of Industry, CA 91744-3927

Tel. +1-800-228-9395 Fax. +1-626-269-5276

With the release of their new Ryzen CPUs, AMD also introduced a new socket—the AM4. This new socket requires a change to the mounting system for our award-winning Kraken Series of AIO CPU coolers. We began including this new bracket in all Kraken coolers we are manufacturing and Krakens that include the AM4 bracket should start to show up in retail in late April.

If you already have a Kraken or are purchasing one that doesn’t already include the AM4 bracket, no need to worry. We will provide you with a free AM4 bracket kit. All you need to do is follow the directions below. We expect to begin shipping the AM4 bracket kits to customers who have ordered them beginning the week of April 3, 2017. They will be shipped out in the order they were received, so please be patient. If you have already placed an order, you will receive a notification when your AM4 bracket ships out.

How to get the AM4 Bracket (1) Visit https://www.nzxt.com/customer-support and submit a ticket. (2) Choose “AM4 Bracket Support” as your department. (3) Attach your Kraken series AIO liquid cooler proof of purchase. (4) Attach your motherboard with AM4 socket proof of purchase. Upon validation, the bracket will be shipped to you free of charge.

When you’re ready Submit your request Here!



To learn more about the AM4 bracket check our FAQ

U.S Customers: All AM4 Bracket request will be processed within 2 business days during our business hours (Mon. – Fri. from 9:00am – 6:00pm PST) from time of request validated. Your package will arrive within 5 business days, and we will update you with the shipping information as soon as your order is completed. Canada Customers:

All AM4 Bracket request will be processed within 2 business days during our business hours (Mon. – Fri. from 9:00am – 6:00pm PST) from time of request validated. Your package will arrive within 7 business days, and we will update you with the shipping information as soon as your order is completed.

*Please note* we will cover one-way shipping to you, unfortunately we will not be responsible for any VAT, Import tax & duties or any other landing fees applied in your region.

International Customers: (EMEA, APAC, LATM) All AM4 Bracket request will be processed within 2 business days of our business hours (Mon. – Fri. from 9:00am – 6:00pm PST) from time of request validated. Your package will arrive 2 weeks or less and we will also update you with the shipping information as soon as your order is completed. *Please note* we will cover one-way shipping to you, unfortunately we will not be responsible for any VAT, Import tax & duties or any other landing fees applied in your region.

Expedited Shipping: (US Only) Overnight (1day) /Priority (2day) delivery option is available upon request, however an additional fee using will be applied under your expense. To make a payment kindly update your ticket with your selected shipping method then you will be prompt with the payment request via (Paypal) only. Please note that there will be a 1 – 2 business day delay to process your order for payment approval before shipping. Fixed Rate: Overnight: $25.00 Priority: $15.00

U.S Customers: All AM4 Bracket request will be processed within 2 business days during our business hours (Mon. – Fri. from 9:00am – 6:00pm PST) from time of request validated. Your package will arrive within 5 business days, and we will update you with the shipping information as soon as your order is completed. Canada Customers:

All AM4 Bracket request will be processed within 2 business days during our business hours (Mon. – Fri. from 9:00am – 6:00pm PST) from time of request validated. Your package will arrive within 7 business days, and we will update you with the shipping information as soon as your order is completed.

*Please note* we will cover one-way shipping to you, unfortunately we will not be responsible for any VAT, Import tax & duties or any other landing fees applied in your region.

International Customers: (EMEA, APAC, LATM) All AM4 Bracket request will be processed within 2 business days of our business hours (Mon. – Fri. from 9:00am – 6:00pm PST) from time of request validated. Your package will arrive 2 weeks or less and we will also update you with the shipping information as soon as your order is completed. *Please note* we will cover one-way shipping to you, unfortunately we will not be responsible for any VAT, Import tax & duties or any other landing fees applied in your region.

Expedited Shipping: (US Only) Overnight (1day) /Priority (2day) delivery option is available upon request, however an additional fee using will be applied under your expense. To make a payment kindly update your ticket with your selected shipping method then you will be prompt with the payment request via (Paypal) only. Please note that there will be a 1 – 2 business day delay to process your order for payment approval before shipping. Fixed Rate: Overnight: $25.00 Priority: $15.00