Claudia’s 1-star review: While I have very definite opinions of things that I like and don't like, and while I can be quite assertive with those opinions, I also feel I am quite fair & accurate in those assessments. Chan Dara let me down in a huge way tonite, and it's sad because it had become one of my favorite places....esp. for Thai food. I have brought friends and family here, raving about their food, and quite honestly, the restaurant always lived up to my (and others' expectations). Until tonite. Ironically, what I am most upset about was not that the food was off.,..everyone has off nights. I get that. What I care most about, though, is that the employees did NOT seem to care that they had an off night. Being a creature of habit....esp. if it tastes great, we ordered what we ALWAYS do.....Tom Kha Kai soup, spicy beef salad, and one of our favorite dishes on this earth, Thai lollipops. The soup and salad were fine...typically excellent flavor. However, the same cannot be said of our entree, the Thai lollipops. It seemed to take inordinately long to get our dish, but I thought nothing of it initially. When the waitress brought out our entrees, she apologized for the lengthy amount of time. I thought that was nice, but then, I took the first taste. And then the second. It was cold. Not a good thing... major pet peeve... cold food that should be piping hot. I summoned the waitress, which, by the way, took an additional 10 minutes. She never came by to see how our food was. That was not good, either. When the waitress arrived, I explained that the food was downright cold. She looked dumbfounded and insisted that she brought it out just as the chef finished cooking it. I insisted right back to her that she may have done that, but somebody let this dish sit around for awhile because it was simply cold. (I'm wondering to myself why she even apologized for the length of time it took. What did she know that we didn't?) She said she would "take it back," which tipped me off that we were about to get it microwaved. I just had a feeling. Sure enough, when the dishes came back, my husband's was in the same desheveled way he had mixed it. Mine was the same neat way, but the partially eaten lamb chop was in the same place I had left it. The dishes were nuked. While I was willing to eat it, we all know that's not the right way to handle it. I would have been "okay" with it IF that was all that was wrong. However, when I bit into the now hot enough entree, I realized the flavors were totally off. (When it was cold, I was consumed with that....not with how it might've tasted.) Turns out, the lamb tasted slightly burnt, perhaps char marks from how they cooked it, but still, not the other times I've ordered this. The coconut rice was completely flat, without flavor, and not the same amazing, kick ass, sweet coconut flavor. This part was HUGE. I sent for the waitress again. Not wanting to cause a scene, I quietly spoke to the waitress, indicating how well I know this dish, (apparently better than she did), the intense flavor it lacked, much to her lack of response, waiting for her to tell me that (a) she'll get the manager, (b) she'll remove it from the tab, or (c) she'd take it back and make it again......perhaps as she should have done in the first place. Instead, she said nothing. In fact, as I was watching her, the smile on her face had changed to no expression, and her once friendly demeanor had turned rather icy. She just said sorry and walked away. Still, I secretly hoped that some manager would walk up to us AFTER she finished telling him. Yet, no one appeared. I was silently fuming. I was angry. Frankly, I was hurt because I knew they let me (and my husband) down in a way I cannot forgive. A top notch, classy restaurant would have handled this COMPLETELY different. Yet, they handled it in a classless, cheap, condescending manner. They told us we don't matter by their lack of action. They ignored what we said. They did not try to make good on it, and the icing on the cake? They charged us every last penny for food not enjoyed and not eaten. For food they failed to make well....and that was their job. Yet, they obviously didn't care. I always hear restauranteurs complaining about how Yelpers unfairly condemn their establishments and how we carry gripes, and we mis-state the truth. I honestly think that most of us state the TRUTH. When we pay our hard-earned money for something less than worthy, why shouldn't we complain? I am not angry at Chan Dara for preparing a bad meal...I am angry because they didn't own up to it or make good on it. I'm angry because the right thing would have been for them to credit at least one, if not both entrees....but certainly at least one. Maybe even try to re-cook it....a completely new batch......not microwaved, but made fresh and new. Yet, they did nothing. Now, it's my turn...as I do nothing about returning here again.