After The Orchard canceled the November 17 theatrical release of Louis C.K.’s I Love You, Daddy due to the comedian’s alleged sexual misconduct, some of C.K.’s fans are complaining that they haven’t received word about being reimbursed for the movie tickets they purchased in advance.

Essentially, the comedian set up an interface through his fan website louisck.net whereby fans could buy advance tickets to I Love You, Daddy. In a note sent out to fans well in advance of the pic’s cancellation Friday, C.K. wrote, “Working with the distribution company, The Orchard, I was able to set up advanced ticket sales for the movie in all markets through my website, louisck.net, much like when I go on tour. You can go to my website now to buy tickets for the opening week shows in Chicago, New York and Los Angeles (and a bunch of other cities where the movie comes later).”

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The pic was scheduled to play in New York at the Regal Cinema Union Square, AMC Empire 25 and The Landmark on 57th; in Chicago at Webster Place 11, River East 21, Evanston 18, and Lincolnshire Stadium 18; and in Los Angeles at the Hollywood Arclight and the Landmark on Pico Boulevard. Those purchasing tickets through the interface on C.K.’s site would be redirected to either Fandango or an exhibitor’s own sales website.

The gripe from fans is that C.K. hasn’t sent them a note about how and when they’ll be reimbursed. But it’s not up to him nor I Love You, Daddy‘s distributor The Orchard to provide ticket buyers with that info. Essentially within the next week, depending on which online movie-ticket site or theater chain moviegoers purchased from, they should be receiving an email about reimbursement.

Some chains, like the Landmark, have been faster about getting the word out and refunding, handling several reverse transactions Friday. Some online ticket sellers including Fandango also have refunded to their consumers. Essentially, we’ve heard from various exhibitors, if you haven’t received any news yet about a refund, don’t worry, you soon will.

I Love You Daddy, per C.K.’s note, also was scheduled to have a foreign rollout in France on December 27 and ultimately Sweden, Norway, Denmark, Finland, Iceland, Latvia, Lithuania, Estonia, Portugal, UAE, Qatar, Kuwait, Oman, Bahrain and Israel.

Last week, due to the New York Times exposé on C.K., The Orchard canceled the pic’s Thursday premiere and pulled I Love You, Daddy from theaters on Friday morning. There are elements in I Love You, Daddy that hit too close to home when it comes to C.K.’s admitted history of exposing himself and masturbating before women: There’s a character who pretends to masturbate at length in front of other people, while other characters appear to dismiss rumors of sexual predation.

I Love You, Daddy follows a TV writer (C.K.) whose teenage daughter (Chloe Grace Moretz) becomes the obsession of a much older filmmaker (John Malkovich). The Orchard purchased the movie out of the Toronto Film Festival for a reported $5 million.