A 3-D filament company may have changed its name, but it still has an "F" rating from the Better Business Bureau.

Maker Geeks, a Springfield-based 3-D printer filament company, has changed its name to Filament Geeks after someone reported its website for having malware and Google closed down the domain name, said founder and CEO Joshua B. Smith.

"[W]e submitted reports to Google proving that we didn’t have any maleware (sic) on the website however the damage was done and the domain name couldn’t be turned back on," Smith said via email.

Thus, Smith said he created a new site — filamentgeeks.com.

"So, in order to service our clients we ended up creating a temporary website so that we could process all the refunds needed as well as service the clients that still did want our 3-D filament," Smith said.

Those refunds stem from more than 180 complaints against the company, said Springfield BBB office's Regional Director Stephanie Garland. The company was issued another "F" rating in January.

"The 'F' rating is going to continue to be there unless the behavior of the business owner changes," Garland said.

Garland said Filament Geeks hasn't registered with the Missouri Secretary of State yet, and that's a "huge red flag."

"We want for people to use extreme caution if they’re going to be doing business with Filament Geeks, or Maker Geeks as it is registered by the Missouri Secretary of State, and, if they’re going to be doing business with Joshua B. Smith, we want for people to be very cautious," Garland said. "We want for people — when they pay for things — to actually get their money's worth and to get the products that they order. We’re not seeing that happen with this business."

Related:BBB issues another warning against Springfield 3-D printing supply company

Smith said he had started the process to register with the Secretary of State as of Feb. 12.

"Of course," Smith stated, "we have however just recently as this all happened over the last week or two, and we have registered through a filing with LegalZoom as an LLC for now. We are still waiting for our copy’s (sic) of the paper work from them."

Filament Geeks is now working with Fulfillment by Amazon, which will pick, pack and ship orders, Smith said.

"We are very excited and hopeful for the future with Amazon helping us get this right," Smith said.

Like Filament Geeks, there are other organizations that have not filed with the state, Garland said.

It's important to do your research, she said.

"They will go ahead and they will change the name, not register it with the Missouri Secretary of State, try to reopen in a different location," Garland said. "We want for people to ask why is somebody doing that and we want for people to do their research. You can go and read customer reviews, see if people are saying great things, bad things about them. Read complaints. Read the (BBB) rating."

The BBB wants to encourage people to shop local, but also to be cautious, Garland said.

"People want to shop local. Shopping local is a beautiful thing. We want people to support local businesses, but we also want for them to do business with local, trusted businesses," Garland said. "We don’t want for you to lose your money. We don’t want for you to lose your products. We don’t want for you to not get your refund. We don’t want for you to willingly go through poor customer service."

"It could save you hundreds — if not thousands — of dollars, and I’m not exaggerating," Garland said.

BBB is a nonprofit organization that monitors business behavior. Visit bbb.org for more information.

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