"My caseworker told me about the pilot, and a lot of vets stay away from the VA because they get there and have all kinds of issues, and when you go to an environment where you're treated like cattle, you don't want to go back," said Clark, a Marine, firefighter, and first responder who ended up homeless. "This is so much better. It's one-stop shopping. If this is implemented, I don't have to repeat my story to every individual. It helped me better understand how useful it would be for all veterans."