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The chief commissioner of the national inquiry into missing and murdered indigenous women and girls has admitted to a “poor communication strategy” in the wake of intense criticism about the inquiry’s progress.

The commission is also planning to ask for an extension, now that only one hearing is scheduled to take place before the fall.

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During a Friday afternoon press conference, Marion Buller said the commissioners are taking steps to improve communication.

The inquiry has hired a new communications officer, Bernee Bolton. Former communications director Michael Hutchinson was let go earlier this year, after only a few months.

“We take full responsibility for our poor communication strategy,” Buller said. “We fully acknowledge that and take responsibility for it.”

Buller was responding to an open letter published earlier this week, signed by more than 50 family members, indigenous leaders and advocates, claiming the inquiry is “in serious trouble.”