The nationwide system issues that caused sporadic 911 outages throughout the day have been corrected in Massachusetts, the Massachusetts Emergency Management Agency reported Friday night. MEMA said testing of the state 911 system confirmed that the system was operational and that emergency calls to 911 were being routed to local and regional dispatch centers.Connectivity issues were caused by an outage at a nationwide communications provider. CenturyLink began reporting a network outage around 1 p.m. Thursday.The company reported that technicians discovered additional, unexpected problems that delayed their repairs. Four hours later, they said restoration efforts were still incomplete. "Restoring impacted services for our customers is very important to us," the company said. "We are seeing good progress, but our service restoration work is not complete."Although some departments reported the issue resolved around 8 a.m., the Massachusetts Emergency Management Agency says "sporadic" outages continue. Additional updates said calls originating from both cellular and landline phones may be disrupted.Federal Communications Commission Chairman Ajit Pai called the outage that began Thursday "completely unacceptable" because people who need help couldn't use the emergency number."Its breadth and duration are particularly troubling," he said.The commission's Public Safety and Homeland Security Bureau will investigate the cause and effect of the outage, he said.The telecommunications giant based in Monroe, Louisiana is one of the largest in the United States. It offers communications and information technology services in dozens of states. Customers from New York to California reported outages.CenturyLink spokeswoman Debra Peterson said the outage "is not related to hacking," but she declined further comment.State police emergency numbers:Framingham Public Safety Answering Point: 508-350-7005Shelburne Control PSAP: 413-625-8200New Braintree Control PSAP: 508-867-1170Northampton Control PSAP: 413-586-1508Local emergency numbersArlington: 781-648-0229Bedford: 781-275-1212 Billerica: 978-667-1212Boston: 617-343-4911Cambridge: 617-499-9924 Chelmsford: 978-256-2521Dedham: 781-326-1212Douglas: 508-476-2222Duxbury: 781-934-1512Fall River: 508-676-8511Hingham: 781-749-1212Holliston: 508-429-3025/508-429-1212Lowell: 978-937-3200/978-458-4588Mansfield: 508-337-6125Nahant: 781-581-1212Templeton: 978-939-5638 Worcester: 508-799-0692/508-799-8606

The nationwide system issues that caused sporadic 911 outages throughout the day have been corrected in Massachusetts, the Massachusetts Emergency Management Agency reported Friday night.

MEMA said testing of the state 911 system confirmed that the system was operational and that emergency calls to 911 were being routed to local and regional dispatch centers.

Advertisement Related Content Feds investigating CenturyLink internet outage, 911 failures

Connectivity issues were caused by an outage at a nationwide communications provider. CenturyLink began reporting a network outage around 1 p.m. Thursday.

The company reported that technicians discovered additional, unexpected problems that delayed their repairs. Four hours later, they said restoration efforts were still incomplete.

"Restoring impacted services for our customers is very important to us," the company said. "We are seeing good progress, but our service restoration work is not complete."

Although some departments reported the issue resolved around 8 a.m., the Massachusetts Emergency Management Agency says "sporadic" outages continue. Additional updates said calls originating from both cellular and landline phones may be disrupted.



Federal Communications Commission Chairman Ajit Pai called the outage that began Thursday "completely unacceptable" because people who need help couldn't use the emergency number.

"Its breadth and duration are particularly troubling," he said.

The commission's Public Safety and Homeland Security Bureau will investigate the cause and effect of the outage, he said.



The telecommunications giant based in Monroe, Louisiana is one of the largest in the United States. It offers communications and information technology services in dozens of states. Customers from New York to California reported outages.

CenturyLink spokeswoman Debra Peterson said the outage "is not related to hacking," but she declined further comment.



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Response to 94 Endicott St. North End at approx. 5:14 AM for a building fire. Smoke showing on arrival. Fire was quickly extinguished. Because of today’s 911 outage the resident pulled the fire box. Fortunately, our fire box system has been operational since 1852. No injuries. pic.twitter.com/Pg69ksPqDo — Boston Fire Dept. (@BostonFire) December 28, 2018

State police emergency numbers:

Framingham Public Safety Answering Point: 508-350-7005



Shelburne Control PSAP: 413-625-8200



New Braintree Control PSAP: 508-867-1170

Northampton Control PSAP: 413-586-1508

Local emergency numbers