The best way to get Magento support for your store is through an expert. Mageoutreach is a trusted name for availing professional yet pocket-friendly support services for your online store. We have an expert team of support specialists who are available round-the-clock to give effective solutions for a variety of issues that your Magento store may encounter.

We offer a subscription support package priced at $ 20 per hour. The package includes support for a wide range of services related to ongoing maintenance, upgrades, and issue resolution for your Magento store. Our experts are available 24/7 to fix your problems at lightning speed.

We follow an agile scrum methodology to ensure high quality and productivity within minimum turnaround time and at optimal costs. We use reliable project tracking tools such as Basecamp Jira, etc. along with a time sheet for task tracking. We keep the clients well-informed using a detailed time-sheet, which we share on daily, weekly, fortnightly or monthly basis.

We commence with a detailed site audit to have a clear understanding of its architecture as well as to identify any potential issues. This enables us to be ready to extend support for resolving issues when they come up.

Priority-Based Issue Resolution

The response time may vary, depending upon the priority of the issue.

Level 1 issue - This is the top priority issue(s) which interferes with the running of the store. We give a response within 2 working hours and aim to resolve the issue within 1 working day.

Level 2 issue - Issues that cause some glitches with a process or system in a running site are level 2 issues. With such issues too, we respond within 2 working hours while the resolution is likely to come within 2 working days.

Level 3 issue - Level 3 issues refer to the ones that have minimal impact on the major functions and shopping experience of the Magento store. We get back within 1 working day and resolve the issue within 5 working days.

Your Project Manager will be in touch during the entire time and provide assistance as and when required.