Originally Posted by PittyPoo Originally Posted by

Dear Nick and the Hay Day team,



I'm writing this "open" letter to you Nick because you are the person who usually posts announcements and comments on this Forum -- however, my comments are directed at the HD team in general, not you personally.





By way of background, I've been playing this game for about a year and a half (Spring 2018) and have really enjoyed building up my farm (level 103) and meeting people from literally around the globe. It's been great working as a team in two neighborhoods, my latest being a 30-member hood with 71 golds in the Championship Derby.





There are so many creative and fun aspects to the game. As a result, I occasionally purchase decoration diamond packages, and I figure that in that way I am supporting the hard work of all those behind the scenes at HD.





HOWEVER, as the many posts on this Forum and FaceBook attest, there are a number of problems that have increased in severity or frequency to the point of significantly detracting from the game's performance and pleasure.



Typically, one would raise these issues with customer support -- but therein lies one of the major problems! Customer Support has utterly failed to address all longstanding glitch or performance issues brought to it's attention (they address discrete user issues, but not systems problems). That is why there is an increasing stream of complaints being posted on this Forum and the HD FaceBook page. It is hard not to conclude that this support failure evinces a policy decision by HD/SC not to provide support on these issues.





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So I post this open letter to you to list some of the major problems besetting Hay Day in the hope that you or someone else from Hay Day will respond. I -- and I know many others -- would like a fix to these issues as soon as practicable .





1. Townie Glitch : Inability to see accurate number of townies waiting at neighborhood stations. Going on for over 6 months, much worse since last update. (For ex, in my 30-member hood at times I cannot see townies at over 10 stations who are actually there, while at other stations, the townies who are listed aren't all there.) Serious obstacle to derby town tasks, renders Town Hall OI improvements moot.





2. Help Glitch : Continuing inaccuracy in flagged help posted on screen help tab since last update. This continues despite 2 maintenances. Tends to involve false listing of home neighborhoods' farms as needing help. Continuing obstacle to derby help tasks, impedes providing help and earning thank you notes (again rendering moot the new OI update in truck and town help).





3. Ghost Glitch : No Halloween ghost in fishing area. Less than 10% farms based on forum poll have seen ghost in last two years. (For ex, no one in my 30-member hood has seen ghost -- we are active hood with 71 golds so if even we don't check fishing area frequently enough to see ghost, then you've got to ask yourselves -- why not reset parameters so the ghost appears more frequently?) In reality, this feature is entirely nonfunctional on vast majority of players' farms. Erodes good will and faith that game is operational.





4. Hood Leader Demotion Problem : No confirmation has been received that hood leadership will be transferred to the longest-playing co-leader after 30-day period of inactivity (nor has confirmation been received that neighborhoods that suffered as a result of first, faulty, demotion policy ever received restitution; many posts suggest the contrary is true). We need confirmation that hood leader demotion/promotions will be handled correctly because there were continuing problems in the implementation of the corrected demotion policy even after the first maintenance (i.e. non co-leaders were still being promoted even after the maintenance). This poorly planned and implemented feature has seriously disrupted or even destroyed neighborhoods and threatens to wreck more havoc moving forward.





5. Bot Problem : Infiltration of RSSs by bot farm purchases. Interrupts all inter-farm trades and Daily Dirt sales; jeopardizes farm security.





In addition to the above glitches and problems, a lot of us -- especially those with farms level 100 and above -- have been requesting for years that some new game-playing features appealing to higher-level players may be introduced, such as a new area of land with new machines that lend themselves to new derby tasks. Tweeks of current OI's or opportunities for in-game purchases do not qualify as the type of new substantive features we hope for. We would also like more varied tasks in the themed derbies (please see responses to your recent thread soliciting derby ideas).





You have told us often that the Hay Day team is reading our Forum posts and to keep the suggestions coming, so I hope you will read and respond to this open letter. If you are not the proper person to address this appeal to, please pass it on to SC management.





In closing, I want to emphasize that if HD weren't such a great game, I and others wouldn't be trying so hard to get these matters addressed, so thanks to you and the HD team for all you have done so far. But these problems are so many and so longstanding, that it is hard to understand what is causing the delay in their correction by HD. One starts to wonder if there is a refusal to apply needed resources as part of a balance sheet calculation? Therefore, I for one am not purchasing any more diamonds until I see these problems being addressed.





Thank you for considering!