When good signage provides people with good information, they’re a lot happier — and better informed — than when it doesn’t.

And when the missing information is about the functionality of the TTC, riders can’t be blamed for getting irritated about being kept in the dark.

The TTC has made significant progress in improving the overall customer experience, with improvements to stations and new streetcars and subway coaches, among other advances.

The proof is in the pudding: The TTC’s customer satisfaction survey for the second quarter of 2015 shows overall satisfaction at 79 per cent, up from 72 per cent for the same quarter in 2014.

It is also headed in the right direction on signage at stations, which provides riders with essential information on closures and re-routing, usually due to construction.

But it still has a long way to go, at least at the College subway station, where one of the entrances was abruptly closed for no good reason that riders can see.

Scott Dickie emailed to say the entrance on the south side of College St., just east of Yonge St., was shut down about two weeks ago, with no information on why it’s closed or when it will re-open.

“This has been creating a bottleneck at the northeast entrance during rush hour, especially when a streetcar unloads,” said Dickie.

“I have seen nothing done to fix the problem, (and that) seems unacceptable to me that this is allowed to carry on for such an extended period of time.”

We went there and found signs posted on a roll-down door at the entrance that said, “Out of service. We apologize for any inconvenience.” But there was nothing about why the entrance is closed or when it will reopen.

Stairs leading up from the subway level to the entrance are blocked, but there were no signs about the closure posted at the barricades.

Even if the TTC doesn’t know when it’ll reopen, it’s always good to tell customers why it is closed, especially if they have to funnel into a bottleneck at another entrance.

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STATUS: We couldn’t find anything about it on the TTC website, so we called Mike DeToma, who deals with media for the TTC. He didn’t know anything about it, but is trying to get us some information. Stay tuned.