Chaos prevailed at the Enercare Centre at Exhibition Place on Saturday night, when hundreds of people lined up at a coat check only to find that their coats had been stolen or rummaged through after a Disclosure concert.

According to an Instagram post by user “nikki_nevs,” one of these items was a Canadian passport. The account has since gone private.

The exact reason for the lost items is unknown, but one concert-goer blamed it on poor organization and mismanagement by security.

Melanie Langevine said that after having to wait in an extremely long line for 10 to 15 minutes, people started to break through coat check barricades to search for their belongings.

“I was shocked when I first saw it,” said Langevine. When she turned to event security for help, she alleged, they did nothing.

“It was laughable. I thought that they were going to go in and intervene and you know, fix the situation, but they didn’t do anything to stop people from going in and going to get their coats.”

The event was promoted and run by Embrace Entertainment Inc.

Jacqueline Wilson, manager of events at Embrace, said in a statement that the company is doing everything it can to find lost belongings.

“We are sorry for any inconvenience that some of our patrons experienced,” said Wilson. “We are working closely with the coat check provider to resolve this situation.”

Embrace has asked those who lost belongings to email the coat check provider, Coat Connexion, at info@coatconnexion.ca .

The event hosted about 9,000 people, according to Langevine. A few hundred were standing in line to get their coats, but there were only two people working at the coat check.

She said she saw several people walking home coatless, and saw someone crying outside.

“The situation did not need to happen at all,” said Langevine. “If they’re going to bring on big acts like this, they’re going to need to clean up their act in terms of how they deal with situations like this.”

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Note – October 19, 2015: This article was edited from a previous version.