The Kraken website and trading is now back online, following the recent scheduled downtime necessary to upgrade our infrastructure. All client funds were kept safe and secure during this time. Please take note of some important information, below:

Trading



All orders have been cancelled prior to trading resuming

Trading pairs launched with no orders on the books

All funds in previously open orders have been returned to your available balance

Margin positions will remain open

Margin liquidations will be paused for at least 48 hours

Creation of new margin positions is disabled for at least 48 hours

Caution: Clients should be extremely careful with market orders and double-check limit order prices in an illiquid market

Funding

Withdrawals are now disabled and will remain disabled for a minimum of 12 hours (during this time we will be monitoring the new system for anomalies)

For fiat or crypto deposits (initiated before, during or following the downtime) please allow up to 2 additional business days for funds to be credited

Fees

All unleveraged trades will be charged 0 fees until January 31, 2018 (UTC)

Margin position, open, and rollover fees are reduced to 0.005% until January 31, 2018 (UTC)

New Accounts and Tier Upgrades

Verifications of new accounts will be delayed and are our lowest priority

Tier upgrades of existing accounts will have priority above new accounts

Note: If you are applying for a Tier 4 account or need help with OTC trading, please indicate this in your support request

Questions and/or Bug Bounty

Please get help or report detected bugs by submitting a request at https://support.kraken.com

We apologize for the uncertainty our downtime has caused. The scheduled downtime was to replace our old trading engine with a brand new trading engine – an improvement that customers have long asked for and that we have long been working hard on. We still have some more work to do before the new trading engine is as good as we want it to be, but this week’s replacement was an important first step to having a better trading experience. Our system is replicated in development, where all tests passed. However when the new engine was moved to the production environment, regression tests picked up a condition that proved quite difficult to track down. Further insight into the downtime and a description of actions we plan to take in order to improve the client experience will be provided via a retrospective Kraken blog post, to be published in the coming days.

With trading now resumed, the engine’s performance will be closely monitored. The site will come down if needed, which may occur with little to no notice. Please continue to refer to status.kraken.com for real-time updates and important announcements over the next few days.

Lastly, in appreciation for your loyalty to Kraken, we are activating zero fee trading for all clients (across non-margin trades) starting today and lasting through the end of this month.

Thank you!

The Kraken Team

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