EMPLOYERS frustrated by their failure to communicate with Gen Y workers are turning to psychologists for help in a desperate bid to improve relations and boost productivity.

Baby boomer and Gen X bosses say one of the biggest problems is understanding what makes Gen Y workers tick as the disconnect between the generations fuels youth unemployment rates of up to 40 per cent.



Gen Yers are likely to send a text message, email or post on Facebook if they are sick instead of phoning the boss. Employers complain that many have never worked a day in their life, still live at home well into their 20s and, when they do get a job, don't know how to behave properly.



"They often have an attention span of no more than five minutes and are used to doing things based on the sound of a bell or when told," one psychologist said. "Unlike other generations, they have grown up in affluent times and with technology. They have high expectations and will not hesitate to leave if they don't like where they are."Data from the Australian Business Apprenticeships Centre shows declining completion rates for apprentices and trainees. The centre is running forums using consultant psychologists to help employers work out their communication issues with Gen Y staff.



Centre general manager Andrew Williams said: "Our research pinpoints the relationships between apprentices or trainees and their employers as a key factor in turning this trend around."



Paul Boffa, who runs hairdressing salons in Sydney's north, employing about 15 apprentices, said any problems were sorted out quickly.



"If they are not able to take instructions they are out the door," he said. "Our biggest problem is getting (young staff). Two of my girls who go to North Sydney TAFE say there are fewer than six apprentices in their year group."



Second-year hairdressing apprentice Miriam Homan, 18, said some young people did not stick with the job despite the opportunities and $1800 in government-funded incentive payments.







