The Washington Post and other media outlets have recently published stories that include a number of factual inaccuracies and misleading statements about how law enforcement agencies use the Neighbors app. We want to correct the record.

The most important thing to know about the Neighbors app: as a customer, you have complete control of your videos. You can choose to share videos publicly, and can choose to give consent to a law enforcement request made through the Neighbors program. You can choose to opt out or decline any request, law enforcement agencies have no visibility into which customers have received a request and which have opted out or declined, and law enforcement agencies cannot request access to live video feeds. Your videos are yours and how you use them and who you share them with is up to you—they always have been and always will be.

We encourage you to read the facts about how Neighbors works, and also read about what users and local law enforcement have achieved by working together through the Neighbors app, from getting stolen guns off the streets to helping families keep their children safe, and even recovering stolen medical supplies for a diabetic child.