Everyone in the college town of Lawrence, KS who pays WOW! for their internet, home &/or business phone, &/or TV were without service from approximately 11am - 4pm on Saturday 1/7/2017 & again from 3pm until at least 8pm (still unresolved at time of writing this) Sunday 1/8/2017

students couldnt utilize the internet to complete school assignments

families & businesses could not make or receive calls causing frustration & lost revenue

credit card readers wouldn't work causing problems for both businesses & customers

people who work from home were unable to do so & unable to tell clients when they could return

more expensive cell phone data had to be used sometimes causing overages or upgrades

major televised sports & entertainment events were missed

WOW! acknowledged customers shouldn't pay for service not provided but require each individual contact them for a credit. Phone hold times often exceed 30min which can not only be challenging for families & businesses but needlessly wastes WOW! employees time creating longer waits & more upset customers to deal with. While their twitter team has offered to accept DMs many people in this town don't use it.

We ask they automatically credit all customers in Lawrence, KS an amount that shows some understanding of not only the multiple types of inconveniences this has caused but also the financial impact it has had on many. This isn't a huge global crisis; however in a town where a large number struggle just to get by it is important to many. We also believe corporate accountability is important. Thank you for your support!