(I am working in the toy section of the retail store. I receive a call around 8 pm.)

Me: “Hello, you’re through to [retailer], toys. How can I help you?”

(A quiet little girl, not much older than ten, answers.)

Girl: “Hi, um…can you help me find something for my mommy?”

Me: “Sure, honey. What are you looking for?”

Girl: “Um, I need an exercise thing. It’s like, a bar that you put on the ground and pull on.”

(I’m not sure what she means. I walk over and scan the exercise section really quickly, but see nothing like that.)

Me: “Sorry, honey. We don’t really have anything like that. I can tell you some stores you might find it at.”

Girl: “Okay.”

Me: “If you can put your mom on the phone, I’ll give her the store names.”

Girl: “My mommy’s not home. It’s just me and my little brother. We accidentally broke my mommy’s thing, and we’re trying to find where to get one so she won’t be mad.”