A Chapel Hill family is mourning the loss of their pet, but it’s the way the dog died that is most upsetting to the Jacobsons.

Allison Jacobson and her husband, Charlie, said they and their three boys are distraught after a UPS driver ran over their dog on their property.

“We was our baby. He was only a year old. We got him Jan. 2 of last year,” Jacobson said.

The pain of loss for Jacobson and her family is still raw. She said a UPS driver changed the family’s life as they knew it after delivering a package Monday.

“He was pulling away and I yelled for Tank and I heard him yelp as the driver lurched forward,” Jacobson said. “I ran over to Tank to be with Tank. He ran over and killed my dog in my driveway and Tank died in my arms.”

The incident happened after Jacobson said UPS was given specific delivery instructions online that said drivers were not to come up on the driveway, where the dog was restrained by an electric fence.

“The packages are to be left at the end of the driveway or on the brick wall, where the dogs cannot access them and to keep our property safe and the dog safe,” she said.

A report on the incident filed by the Orange County Sheriff’s Office was turned over to Orange County Animal Control.

Jacobson said, so far, her family is not satisfied with the response from UPS about the incident.

“They called us back and said that there was really nothing they could do and that they were sorry,” she said.

Jacobson said she and her family want to see some changes to the UPS delivery system, so another family doesn’t lost a beloved pet.

“It was the boys’ Christmas present last year and now they’re having to have Christmas without him this year, and it’s really heartbreaking for all of us,” she said.

A UPS spokesperson said the company is looking into the incident. The company said it is an unfortunate event and UPS is thinking about all parties involved. He went on to say that drivers go through extensive training, including driving safety.

Jacobson said Tank is buried in their front yard and the boys are able to say goodbye to him every morning when they leave the house.