Call to let us know that you are coming if you are able. This lets us prepare for your arrival and speeds the process.

If your pet cannot walk, please let us know when you call, so that we may ready a gurney and the assistance necessary to swiftly transport your pet to the ICU.

After your arrival, our nursing and client care staff will work with you to obtain information about you and your pet.

We cannot predict our caseload from minute to minute. We regularly reevaluate each patient to determine which patient requires care most urgently. In the case of heavy patient load, we ask for your patience and promise to keep you informed of changes to the best of our abilities.

If your pet is critically injured or critically ill, we will administer pain medications and other treatments necessary to stabilize your pet while we discuss treatment plans and patient care with you.