Installation fees have caught many cable customers by surprise, but rarely do service calls end with a customer stealing a technician's tools and whipping out a firearm.

But that's just what happened Monday in Albuquerque, New Mexico, when a Comcast worker went to the home of Gloria Baca-Lucero, according to a criminal complaint filed in Bernalillo County Metropolitan Court.

"Baca-Lucero, 48, was charged with aggravated assault with a deadly weapon Monday and booked into jail," the Albuquerque Journal reported today. "She was released later that day."

Police interviewed both Baca-Lucero and the Comcast technician, Clifton Ratliff. According to the complaint (PDF), Baca-Lucero acknowledged that she refused to pay the Comcast charges and that she took out her gun, but she said she pointed it in the air rather than at Ratliff, according to the complaint.

"Baca-Lucero stated that when Ratliff told her there was going to be some charges for the work she wanted done, she told him it was supposed to be free work," the complaint says. "Baca-Lucero stated that she called the customer service line with Comcast to explain the situation to them. The customer service line told her that the work was not going to be free."

It's not clear from the report what work was being done or how much the fees were.

Ratliff told police that he started putting his tools back in his vehicle after she refused to pay, and he saw Baca-Lucero grab one of his tool bags and take it into her house. Ratliff knocked on the door to ask for his tools back but was refused. The tool bag had a dollar value of $400.

"Ratliff stated that he had just stepped off the porch when Baca-Lucero stepped out of the house and pulled out a black hand gun from her right front pocket," the complaint says. "Ratliff stated that Baca-Lucero pointed the black handgun which looked like a 9mm handgun at Ratliff's torso. Ratliff stated that Baca-Lucero said, 'you need to get off my property now.' Ratliff stated he put his hands up and told her, 'I am leaving.'"

Ratliff told police that he walked away from the property and called 911, and that he had put his hands in the air because he "did not want to get shot."

Baca-Lucero acknowledged that she took the tool bag inside and told Ratliff "that his supervisor would need to come pick them up," the complaint says. "Baca-Lucero stated that she came out of the house onto her porch with the hand gun and pointed it in the air," the complaint says. "Baca-Lucero stated that she told Ratliff 'are you going to leave now?' Baca-Lucero stated that Ratliff then left the property."

Baca-Lucero also called police but acknowledged that "Ratliff was not trying to force his way into the house," that "he was just standing outside refusing to leave," the complaint says.

Police searched Baca-Lucero's home and found the tool bag as well as "a black Glock, along with a Glock magazine and 11 rounds," the Albuquerque Journal reported.

Baca-Lucero was released on a $10,000 bond and ordered not to possess any firearms or dangerous weapons, to avoid drugs and alcohol, and to stay within the county. She was scheduled to appear before a judge again today, at which time the conditions could be changed, a court spokesperson told Ars.

Ratliff told police that he is "willing to prosecute."