The full ranking of states, from the fastest-talking to the slowest:

1. Oregon

2. Minnesota

3. Massachusetts

4. Kansas

5. Iowa

6. Vermont

7. Alaska

8. South Dakota

9. New Hampshire

10. Nebraska

11. Connecticut

12. North Dakota

13. Washington

14. Wisconsin

15. Rhode Island

16. Idaho

17. Florida

18. Pennsylvania

19. New Jersey

20. West Virginia

21. Maine

22. Colorado

23. California

24. Missouri

25. Montana

26. Indiana

27. Hawaii

28. Virginia

29. Nevada

30. Arizona

31. Utah

32. Michigan

33. Tennessee

34. Maryland

35. Oklahoma

36. Wyoming

37. Delaware

38. New York

39. Kentucky

40. Illinois

41. Ohio

42. Arkansas

43. Georgia

44. Texas

45. New Mexico

46. North Carolina

47. Alabama

48. South Carolina

49. Louisiana

50. Mississippi

In some sense, Marchex’s findings hew to cultural stereotypes. The fast-talkers are concentrated in the North; the slow-talkers are concentrated in the South. (Speed-speech-y Florida is an outlier whose fast-talking ways can likely be explained by both the state’s high concentration of Spanish speakers and the fact that many of its residents are transplants from faster-talking states.) Here, in other words, is a state’s culture directly affecting that most intimate of things: the way people speak. It’s all very Geography of Time.

Marchex

But speedy speech doesn’t necessarily equate to dense speech. Marchex also used its dataset to analyze the wordiest speakers, state by state—the callers who, regardless of their tempo, used the most words during their interactions with customer service agents.

That breakdown looked like this:

Marchex

The variation here is significant. What the word-density differences amount to, Marchex notes, is that, for example, “a New Yorker will use 62 percent more words than someone from Iowa to have the same conversation with a business, according to our data.” And, again, the linguistic variations hint at cultural ones. Some of the slower-talking states (Texas, New Mexico, Virginia, etc.) are also some of the wordier, suggesting a premium on connection over efficiency. Some of the fastest-talking states (Idaho, Wyoming, New Hampshire) are also some of the least talkative, suggesting the get-down-to-business mentality commonly associated with those states.

And what of that most communicative form of language—silence? Marchex also considered the holding patterns of the calls it analyzed, noting whether callers who were put on hold during their interactions with businesses hung up or hung on.

The states in green, below, are the ones whose residents were most likely to hang up after being put on hold. The states in pink are the ones whose residents stuck around until their calls resumed.

Marchex

It’s not so much a North-South divide as it is, very roughly, a regional one: The most impatient people here are congregated within the Northeast, the mid-Atlantic, and the upper Midwest. And the most patient can be found in the Midwest and the South. Perhaps, as well, it’s not surprising that Ohio would distinguish itself, in this analysis, for its impatience; a previous Marchex study found that the Buckeye State carries the dubious distinction of being the most profanity-prone of these United States.

Related Video

We want to hear what you think about this article. Submit a letter to the editor or write to letters@theatlantic.com.