Background

Prior to January 2019, I used B-Cycle very sparingly. To me, it seemed like a primitive ancestor of Lime, Bird, and other ridesharing services that have popped up under the scooter pilot program. When the 5280 Program was announced, I applied and was able to get free B-Cycle rides for the year. After doing the program for a little over half a year, it has both confirmed some assumptions that I had about the B-Cycle program and broken down a few too. This article will detail my experience with B-Cycle, including general availability, quality of bikes, and customer service experience—giving simple letter grades for each category.

Disclaimer

I am a relatively new adopter of B-Cycle, having only 64 rides under my belt. More experienced riders may have a more informed opinion than me, given how long they have ridden, how service has changed over the years, and how B-Cycle has advanced in their time riding it.