METRO VANCOUVER — A Surrey business says it has fired an employee after a troubling video of a child stuck on a Surrey climbing wall made the rounds on Facebook.

As of Thursday morning, the video had been viewed almost 6,000 times.

A mom posted the video to her Facebook page Wednesday, which shows her child crying while being ignored by a staff member for roughly 50 seconds. The staff member appears to be on her cell phone the whole time.

"My daughter is crying up there and she is ON HER PHONE TEXTING!!!" wrote mom Jasmine Tseng in the post.

Funtopia Surrey responded on Facebook.

"The parent showed us this video yesterday," wrote the company. "Its really disturbing and definitely not normal. This particular employee has broke at least 3 internal rules, starting with no phones outside of the employees room. I can assure you that she will not work a single minute more in our location."

On Thursday morning, Funtopia's Yasen Nikolov told the Surrey Now the woman, 19, was fired immediately and the company has apologized to the mother. Nikolov said this is the first time the business has seen such an incident.

"It's not something that should happen," he said firmly. "That's the reason to have all these policies in place."

amy.reid@thenownewspaper.com

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