A member of a local gym came to CBS 17 to get answers about why the facility has been closed for more than a week.

9Round, a kickboxing gym, is in a busy shopping complex in Apex. A note on the window states, “Notice: these premises have been padlocked by the order of the Wake County Sheriff’s Dept. Do not enter.”

Deputies confirmed the owner of the building evicted 9Round on Aug. 20. On the same day, members received an email. It said in part: “We will be closed for the rest of the day.”

More than a week later, on Thursday, CBS 17 called the facility and no one answered, but there is a voicemail. It said, “thank you for calling 9Round – Apex. We are currently closed. We will reopen as soon as possible.”

Since last week, 9Round has sent at least six other emails to its members.The most recent said: “Some of you want to know the status of the gym and the short answer is, we are trying to make sure you are in the best hands possible after my departure… Expect to hear something again by the end of the week.”

A member told CBS 17 her monthly dues were withdrawn from her account the same day of the eviction.

So what are the options for customers?

“The gym needs to offer them an alternative membership at another gym that offers similar services within an eight mile radius. That is what North Carolina law provides,” Attorney General Josh Stein told CBS 17.

If they don’t, Stein said the gym needs to refund members their money.

“If they paid with a credit card, they can contest the payment, stop future payments, and get refunds,” Stein said.

CBS 17 spoke to the 9Round in Cary. Employees there said many members from Apex have been working out there for the time being.

Records show the owners of the property filed a complaint against 9Round in July and that they are owed at least $13,000.