Posted 26 April 2018 - 10:11 AM

Update 5/23/2018:

Beginning Thursday May 24th at 11:00 AM PDT access to WarpPortal and all WarpPortal services will be suspended for the European Regions. For information regarding the new Terms of Service please visit our forums located here:

https://forums.warpp...-region-access/

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Regarding the European Region Access Announcement.





Unfortunately as noted here all of Warpportal will be closing access to EU countries starting May 25th.



The RO1/RESTART Team is aware that with our game there are unique situations where the guild leader was responsible for the storing of God Items and Guild Leadership. To any of our EU based guild leaders we want to extend the chance to transfer God Items and Guild Leadership to any member of your guild which you trust.



In order to to submit this request please submit a ticket to the GM Team and PM Xealot on forums. Xealot will be on hand to expedite any of these requests that are made so they are handled before the window of contact closes.





FAQ





When will this refund thing start?

Refunds will start on May 1st. Since we are attempting to ensure we get everyone affected it may take a longer time than usual to go through all the transactions.

Is there anything more specific you can tell us on how the refunds are going to work?

Players will be refunded back through the payment method used.

Do we have to write tickets?

[5/4/2018 Revision] Due to the number of refunds being distributed, the rollout date for when these will begin has been moved to May 15th. We encourage any players who wish to expedite this process to send a ticket to our support team at support.warpportal.com, and request a refund so we can make sure to get all refunds distributed as quickly as possible.

Please note that if you are from Europe and have registered an account that does not state the affected region by the block you may still receive a refund, but the account will be flagged as from Europe and disabled.

Are all EU accounts going to be suspended or just blocked from accessing the server?

All accounts registered from Europe will be disabled on May 25th. In addition any access from Europe will be restricted and we will no longer be accepting European users on to our service.

What is the list of all affected countries?

All of Geographical Europe except for countries located in the Commonwealth of Independent States

Is Turkey affected?

Yes

Why is this block happening?

“As we already have announced officially, there were some changes for our European gaming operation and service plan, and unfortunately these changes made GVI to terminate the current European operation policy and strategy. Thanks for your kindly understand and attention on this”

Q&A - Updated 5/18/2018

We've received answers to some of your questions from our management team! Thank you very much for your patience.

Spoiler Are accounts actually DELETED, regardless of language like "terminated, disabled, closed" everyone wants to know if that account info remains or is outright deleted and so can never be reclaimed in the off-chance Gravity or EU changes its/their mind. Due to the change of our service policy, we will be terminating all services to the European region,as such we will be deleting all user personal information from said region. However some information will be retained that is relevant to the laws and regulations in the United States. If at any time our Service Policy has been updated to reopen our service to players within the European Region, Gravity Interactive will review the options available at that time.

So if you're in a non-restricted area you can't access accounts that were originally made/registered in Europe? All European accounts created within European area except for Russia and CIS will be inaccessible.

I paid for a friend's account from europe so she could be vip, she is located in mexico. Will she be suspended? and will i get my refund lol If her account was made and accessed within Mexico, it will remain accessable.

Can European accounts be transferred to users in North America? What about people that moved there since account creation? There will be no account transfer being made. All European accounts created within European area except for Russia and CIS will be inaccessible

Can EU players give their accounts to users that are not affected by these changes? All European accounts created within European area except for Russia and CIS will be inaccessible. And there will be no account transfer being made.

If accounts were created within the EU, but I've moved out of the EU, will it be disabled (whatever disabled means)? All Player accounts created within the EU will be disabled, even if you have moved out of the EU.

Would it help if I changed the location of my WP accounts to be located out of the EU to Asia, where I live? All Player accounts created within the EU will be disabled, even if you change the location of your WP accounts to be located out of the EU to other area.

What if I've logged into a friend's account, but he lives in the US? He wouldn't be accidentally disabled, would he? If his account is made in the US, it will not be affected.

How are you going to determine who lives in the EU and who doesn't? Would it be by last login or by place of account creation? It will be flagged on the date of creation.

Will i have to keep my items on the account in order to get a full refund, and are the refunds gonna be on a account per account basis? asking for both iRO&Re:Start Refunds will be issued regardless of what you intend to do with your account.

Why are you blocking countries that are not a part of European Union? EU laws do not apply to non member countries so I don't understand why they are getting blocked too. We are blocking all European countries except for Russia and CIS due to the change of service policy not for European Union but for all the European area.

I know of people who made accounts in europe, but are not from there. Can a service be arranged to make a clone account with the same characters and then have their items transferred? All European accounts will be inaccessible.

What should we do if our accounts are incorrectly flagged as from Europe? All European accounts will be inaccessible. If your account is not European account, please let us know via e-mail.

Is refund mandatory or can we refuse it? If we refuse it is it possible to keep our accounts? Regardless, All European accounts will be inaccessible.

What if, in order to play again, someone eventually moves out of EU? All their hard work just disappears and they have to start over? If the player’s new place of residence is in the region that Warpportal services, then they can play with new account created within such region. All European accounts created within European area except for Russia and CIS will not be accessable.

IF this ban is lifted someday, somehow, how are we (European players) gonna know about it, if we don't have forum access etc? Will the current data for EU accounts be saved or backed up? If there is a change in our policy and terms of use we will inform players through our usual channels. Due to the change of our service policy, we will be terminating all services to the European region, as such we will be deleting all user personal information from said region. However some information will be retained that is relevant to the laws and regulations in the United States

Anyone might be a dual citizen and choose to renounce their citizenship in EU to move to their non-EU country before May 25th -- what will you do then? Regardless of your nationality or citizenship, all European accounts created within European area except for Russia and CIS will be inaccessible.

**Note: Any questions regarding specific items should be directed to the GM Team for answering. Thank you!

Please direct all conversation and inquiries on the topic here.

We will relay your questions to our management and do our best to post responses as soon as we can.



Thank you again for your patience and understanding.