Who are we?

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!





What are we doing?

At Talkdesk we are reimagining how people experience contact centers, helping our customers create long lasting and meaningful relations with their customers. These relations are made of individual interactions where communication is supported on the language we all learn since the first day we are born. The language that we humans learn to master over the years and use almost without thinking about it. That's how we express our thoughts, feelings and needs when we reach out to a contact center.

The capacity to make sense of the message that is being conveyed when we communicate has been reserved to humans alone, but we are building the next generation of solutions that will mimic our ability to understand language, ensuring that the customer needs are always well understood and efficiently handled. We are a growing team of curious and talented people that is focused on leveraging the power of Natural Language Processing to deliver added value to our customers whenever possible.





What do we need?

We are looking for a talented Data Scientist to integrate the Natural Language Processing team at Talkdesk. We need someone that is a natural problem solver, who likes to be challenged, has the drive to explore and is committed to quality. We expect you to be a truly team player, reliable and easy to communicate with. You will have to leverage different techniques to deliver state of the art solutions around natural language understanding and generation. More specifically, you will have to:

Explore, clean and transform large datasets of unstructured data;

Analyze complex problems and recommend adequate solutions according to the identified requirements;

Apply, combine and fine tune different Natural Language Processing techniques to achieve the best results;

Design, implement and maintain scalable and performant architectures to support the idealized solutions.

What are we looking for?

MSc/PhD in Computer Science, Mathematics or related fields;

Experience with software development and prototyping (Java, Python, R, etc);

Knowledge of NLP pipelines (e.g. Tokenization, Stemming, POS Tagging, Parsing, NER, etc);

Knowledge of NLP libraries (e.g. OpenNLP, NLTK, spaCy, Gensim, etc);

Familiarity with NLP tasks (e.g. Information Retrieval, Recommender Systems, Topic Modeling, Summarization, etc);

Familiarity with Machine Learning algorithms (Neural Networks, SVM, Markov Models, Decision Trees, etc);

Familiarity with Big Data frameworks (e.g. Hadoop, Spark, Kafka, etc).

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.