Greetings Everybody,

We understand that users are currently experiencing an issue with AMD cards and Windows 8, where during a map change, there is a crash to desktop, often associated with a "Red Screen of Death". We are currently investigating this issue, but would like to gather some information to resolve this issue as quickly as we can.

Possible Solutions:

We have received some reports that rolling your drivers back from the beta drivers to 13.9 should address this issue. Additionally, completely uninstalling your graphics drivers, and reinstalling the most current stable release has also shown some promise. However, if you have tried this, and are still running into the dreaded Red Screen, then we need to gather a bit more information from you.

Information Request:

The information we need is mostly related to your computer specifications. While I understand you may have posted this in another thread, for the sake of organization and ensuring we are gathering information from individuals who are still experiencing this issue, we would love it if you could post this again.

The information we'll need:

Graphics card

Operating System Version

Current Driver Version

Additionally, we would like you to post the following:

1. Open your Start menu and type "view reliability history" into the search box.

2. Select the most recent bf4.exe failure, denoted by the red circle with the white X in it.

3. Double-click the related Critical Event under Source.

4. Choose copy to clipboard on the bottom and post the full information of the reliability history in here.

We apologize for the frustration this is no doubt causing, and appreciate your time in bringing us this information!

-Stiv

/update:

For owners of an AMD ATI video-card, could you please try to install following new Beta driver: