Rather than printing at home or collecting your ticket from the box office or theater kiosk, your Mobile ticket will automatically appear in your Fandango app and is also available via mobile web within your “VIP Account’s Purchase History” section. If you purchased on a laptop or desktop computer and you do not see your ticket in your app or mobile web when logged in, you may have your ticket delivered to your mobile device via a text message. The text message will contain a link to a barcode with accompanying details for the movie you are going to see. Once you receive your Mobile Ticket, simply take your mobile device with you to the theater and have the barcode scanned right at the ticket podium. There's no need to wait in line or print anything!

How do Mobile Tickets Work?

If you purchase your ticket in the Fandango app, your mobile ticket will automatically be available for you there. If you purchased your ticket on mobile web or a computer, and as long as the theater you are buying tickets for supports Mobile Ticket, it will display as an option on the ticket confirmation page which you see upon purchase. You can also find your Mobile Ticket within your “VIP Account” section, in “Purchase History”.

If you need to send the mobile ticket from a computer to a mobile device, no problem! Simply go to your “VIP Account” section’s “Purchase History”, find the correct movie, and click on “View Order Details”. From there, you’ll see an option to “Send your tickets to a mobile device”. Follow the instructions and you’ll receive a text and will be ready to show the theater’s ticket taker.

Who can receive a Mobile Ticket?

You must have a phone that can receive text messages and has access to the internet.

How much does a Mobile Ticket cost?

Fandango does not charge an extra fee for Mobile Ticket. There may be an additional fee charged by your carrier when a Mobile Ticket is received - your carrier may collect a small data charge for downloading the ticket (maximum size 30Kb) depending on the type of data plan you have.

What happens if I don't receive my Mobile Ticket?

If you don't receive your Mobile Ticket, just request to have your Mobile Ticket resent by clicking on the "Send Mobile Ticket to my mobile device" link from your email confirmation page or from your purchase history page in your “VIP Account” section.

Where can I get Mobile Ticket?

Mobile Ticket is only offered at select theaters at this time. But more to come! Look for the MOBILE TICKET icon next to a theater name to see which ones offer it.

What do I need to bring to the theater?

Just your mobile phone to show your Mobile Ticket barcode.

How long does it take to receive my Mobile Ticket?

In most cases, just 30 seconds. There may occasionally be delays depending on the amount of traffic on your mobile network.

Does everyone in my party need to arrive together?

Yes. Your Mobile Ticket holds all of the tickets purchased in your order. All of your guests must arrive at the same time to gain entry using Mobile Ticket.

Can I forward the Mobile Ticket barcode to any of my guests not entering with me?

No, Mobile Ticket is non-transferable. Entry is granted only the first time a Mobile Ticket is scanned.

What happens if I forget my phone or my battery dies at the theater?

All you have to do is visit the theater box office or kiosk and present the credit card you used to purchase the tickets or the purchase confirmation number.

What if I lose my phone, or it’s stolen, or if I upgrade to a new device?

If you no longer have access to your Mobile Ticket, you can request to have to Mobile Ticket resent by clicking on the "Send Mobile Ticket to my mobile device" link from your email confirmation page or from your purchase history page in your “VIP Account” section.

Will my phone number be used for other purposes?

Absolutely not. Your mobile phone number will only be used to deliver your Mobile Ticket. It will not be used for any other purpose.