What’s up with my returning user rewards?

Rewards are based on your account’s good standing in the game, along with your player history, engagement, and account status. This is why your rewards may be different from your friend’s.

I switched platforms. Can I get access or my rewards on my new console?

No, returning user rewards and good standing to access the Transfer Market are tied to your specific console account. So if you switch platforms or create a new account on the same platform, your access and rewards won’t carry over.

Can I still access FIFA 19 on the Web and Companion Apps after FIFA 20 launches?

No, the FUT 20 version replaces the FUT 19 version. That means you won’t be able to access FUT 19 in either the Web or Companion Apps after September 14.

For the Companion App, there will be a forced update to the FIFA 20 version on Android and iOS after October 10, 2019. That means you won’t be able to access FIFA 19 on the Companion App after October 10.

Remember: To continue using both the Web and Companion Apps after October 10, you’ll need to access FUT 20* on your PC or console at least once.