Building the Karoo’s hardware has been a multi-year process involving extraordinarily valuable input from customers. We’ve documented this process on our blog.

The delay on Karoo hardware drove a delay on our ability to test its software. As soon as we had our first 100 Karoo units off the production line, we decided to ship them to a mix of our early customers and other folks who we thought would be able to provide valuable software feedback that would allow us to improve as fast as we could. Unfortunately a last-minute regulatory certification delay then prevented us from shipping to regular customers, while we were legally able to proceed with distributing these first devices as “demo” units.

Once this was underway, these folks started to receive many questions about when they had ordered their Karoo. As we strived to keep our regulatory issue under wraps, we sent out some guidelines to these folks on how to handle the frenzy of questions that they were receiving, or soon would, requesting that they all said they were the first to order.

We are sorry for this confusion this caused.

Cheers,

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Written by Hammerhead’s senior team