“We have not received payment for any of our services and have been actively working with the family for several days to address this unfortunate situation. Mrs. Starnes has been notified of all her options, including alternative resources that she could contact if she needed assistance in paying for the services selected. We are working diligently to resolve this situation. It is unfortunate that Mrs. Starnes has chosen to go directly to the media versus contacting the resources she was given, including our firm transferring her husband to another provider.”