Major businesses from every industry are beginning to adopt this powerful technology like wildfire; everyone from Uber to Budweiser now utilizes chatbots across platforms like Facebook, WeChat, Slack, and other communication destinations.

While exciting technologies like artificial intelligence, machine learning, and blockchain are starting to augment the capabilities of major corporations, legions of small businesses stand to gain even more benefit considering their inherent lack of resources and finances.

Small business owners who leverage such advancements become capable of broadening support efforts, streamlining various website features, and generating more sales through amplified marketing aid without expending additional time and money.

On the same token, there are over 300 million small businesses across the globe who simply don’t have the resources to employ the cutting-edge technologies that would enhance their operations.

This is where Miniapps.pro enters the fray. It is a new company that, “bridges the gap between the hi-tech world and small to medium sized companies all over the world by creating a community of developers and sales partners powered by blockchain technology”, says Vitaly Gumirov, Miniapps.pro CEO. “As part of our token crowdsale, we leveraged intelligent chatbots to manage various functions, and seek to show small business owners how they can reap the same rewards.”

Let’s dive in.

Leveraging Chatbots During the Miniapps Token Crowdsale

“At a foundational level, Miniapps employs the Telegram messenger as our main support channel”, says Vitaly. The reason for this is because previous ICOs that leveraged Slack ended up exposing individuals to scam artists. In some cases, millions of dollars were lost to Slack scams that confused users to perform transactions which were then sent to outside Ethereum wallets.

Seeking to ensure a higher level of safety and security, we opted to utilize Telegram as this is not only a more protected channel, but because it also enables the creation of sophisticated bots.

Through this combination, we sought to create highly pragmatic chatbots that would provide top-tier functionality, effectively making specific tasks easier for business owners to manage, particularly as it pertains to customer support. We are pleased to report that we succeeded in this objective.”

The main task of the ICO’s support channel is to answer user questions around the clock. Under normal circumstances, this would require a team of 4–5 people who are well-versed and possess intimate knowledge of the ICO.

In addition to this manpower, an F.A.Q. document would be created to help supplement the team and avoid any potential incorrect answers. These documents typically consist of questions like, “How do I buy tokens?” or “Is this legitimate?”

As far as the support team is concerned, their main purpose is to answer questions in accordance with the F.A.Q. If there is nothing to reference and the team is unsure of the answer, questions would be directed to the founder and the F.A.Q. would be updated afterwards.

For its project, Miniapps created an F.A.Q. for the sole purpose of educating and training an intelligent chatbot.

Why Chatbots Are More Effective than an F.A.Q.

Unlike a simple F.A.Q. section, AI chatbots can identify synonyms and other figures of speech people might use in more colloquial settings. Despite this, chatbots are capable of understanding questions about a token price, for instance, even though ten different people might ask the same question in ten different ways.

Moreover, unlike a simple F.A.Q. section, bots can instantly send users the latest version of a whitepaper, a relevant or pertinent web link, or even a video interview with me, the company’s founder. In most cases the bot handles these tasks quite well, despite no human intervention.

Modern AI technologies turn these robots into qualified linguists and helpers. Judging by the statistics collected by Miniapps group, the chatbot answered 80% of questions correctly. As the bot is continually enhanced once per day, this percentage is set to rise as the bot learns.

Financial and Consumer Benefits

“The financial benefits of such services are obvious as we economize on the support members’ qualifications. Moreover, chatbots can be programmed to answer in various languages, therefore reducing requirements and skills of the team.“ — says Petr Matyukov, a member of Miniapps team. “By these calculations, we have determined that the use of such AI chatbots results in profits of no less than $3,000 per month.”

Additionally, 80% of the customer queries are one-type. Assuming these questions are answered appropriately by chatbots, this will significantly make things easier for support members, enabling them to focus on more complex and pressing issues.

To further this goal, when a new user links to the chat, the bot immediately responds with a greeting and a set of buttons for quick answers to the most popular questions.

Chatbots provide a variety of benefits to small business owners across the world. As this technology continues to develop, it enhances more and more operations. Taking Customer Support to new levels of performance and effectiveness is just the beginning of this evolution.