A long awaited bag, but completely satisfied!

I waited some time before writing this review to use the backpack and see how it works. I am using it for my daily commute, and I also used it for a couple of weekends out of home. I really like the flexibility of the top roll and the lateral straps, because they allow me to reduce the volume of the bag when empty (my previous bag didn't allow that) while still allowing for a lot of capacity when needed. Unfortunately my laptop is slightly too big for the padded pocket. I knew that it was too long for it but I hoped the bag would stretch a bit. It doesnt's, and that speaks for the quality of the manufacturing. Luckily it fits in the internal sleeve, that is protected enough. If you order from Italy, there's a real possibility of the package getting stuck or lost in the customs, as it happened to me. The customer care was super, and Ethnotek was so kind to send me a replacement bag - I can't thank them enough. If you buy from europe and fear this will happen to your purchase, just write them an e-mail and ask them if it is possible to send you the bag via FedEx courier, that goes way more smoothly than with USPS and you will avoid a lot of hassle. I am really happy with my purchase and I will soon buy a new front thread, to add more color to my backpack. 10/10 would buy again!