Hi all this is Christina,



I am a good seller with all 100% rating until recently when I encountered a buyer who tried to cheat and scam me of both money and product. Unfortunately to inform yall, after calling eBay, based on their policies she is able to get away with it. I want your experience and opinion on how I can get justice. Because the item is limited edition and cosmetic should be new, accepting the returned item will render it obsolete as I cannot gurantee the newness upon her returning it after opening and tampering with the item to force me to full refund her. That is why I had a no return accepted policy. What can I do?



I'll leave the exchange between us below. Buyer in black, I am in pine green.



Jun-18-16 15:13 "Ah...I'm so frustrated. It said it was delivered but I checked my mail box and it wasn't there. 😞 What could we do? :("

Jun-18-16 17:14 "Is there a way to get my money back...I never received it...I'm just really upset at this point."

Jun-18-16 17:39 "Yeah please can I just get a refund please? Never delivered to me and it said it was delivered today. 😞 please get back to me asap!"

Jun-18-16 20:53 "Hi [buyer],



I trust what you’re telling me because it has happened to me before as well. I want this to be fair for everyone: your money in exchange for my item I sent you as shown by USPS tracking of acceptance and delivery confirmation and for you to receive the item you deserve that you bought.



There’s three things that could happen knowing all of this: someone stole the item that was delivered to your door, USPS tracking system messed up so it’s either stuck at the office or will be really delivered on Monday when they reopen (closed Sunday), or it’s delivered wrong to another address like your neighbors.



The thing we can do now is wait for Monday to see if it will come and also call your local USPS to see what’s going on. Give them the tracking and they will ask your specific mail carrier about what’s up. If that all fails check your next door neighbors to see if they accidentally got your package.



Just to be sure can you double check your address you sent me.

[buyer address]





Thanks, hope we can solve this together soon.



Christina"



Jun-18-16 20:57 "Well what happens if by Monday I don't have it by Monday? What can we do? Even after I check all 3 places?



Honestly at this point . I just want my money back..."

Jun-18-16 20:59 "Is there a way to send a refund and I swear to you if I get it in my possession I can resend it back?" still presumed missing btw

Jun-18-16 21:18 "I mean I really do hope you can do it right now. .-. Financial problems are the struggle ya know"

Jun-18-16 21:23 "Hi[buyer],



I'm sorry I cannot refund you because I already confirmed by USPS sending my item to you, that would not be fair for me to be out of my limited edition item and also payment.



What we can do now if it still isn't delivered Monday, the best option would be for you to call your local USPS office (909) 483-2184. Give them the tracking number and they will ask your mail carrier about what's happened.



Christina"

Jun-18-16 21:25 "What happens if someone stoled it though? 😭"

Jun-18-16 21:42 "Yeah...I need to know the alternatives...what happens if someone stoled it? Because this sucks. :("

Jun-19-16 08:47 "Could you let me know what we could do? Because at this point I don't want the product anymore. Hopefully no one took it though. But if it was what do we do? If it didn't can I just return it?" about to give up her lie to get money back since I was firm on no refund until we get more information. Oh and it's now Sunday, USPS doesn't deliver on Sunday.





Jun-19-16 09:24 "So I recieved the item and I am very very very unhappy with it. I open it up and there's this odd blue inside the cap and around where it attaches the cap. And ontop of that! I feel like you SOLD ME A USED LIPSTICK! Because the Brush was sooooo clumpy and it was so horrible!!! Look... I don't want the product...I just want my money back! I did not pay all this money for a used lipstick!" suddenly reappears after desperation and "destroyed" even though I sent brand new. Return requested on no return accepted.

Jun-19-16 09:34 "Hi [buyer],



Glad you found the missing item!

I have a black rose myself and I can tell you the texture is very very thick and unlike all the other dose of colors. I do not sell used items as that is completely unsanitary and against eBay policies. However as it is cosmetics I can not accept a refund because it appears you used it already. I can assure you all my products I send out are new and you can use it without any worries. As for the blue cap it could be pigment from the lipstick."

Jun-19-16 09:39 "I DO NOT WANT YOUR PRODUCT! THIS IS BULL**bleep**!"

Jun-19-16 09:41 "I did not even use the item! YOU MORE LIKELY USED THE ITEM! I DO HAVE DOSES AND THEY'RE NOT LIKE WHAT YOU GAVE ME!"

Jun-19-16 09:50 "I need this resolved. .or of course you'll get a negative feedback and Ebaybwill get involved. I am so **bleep** off."

Jun-19-16 09:54 "Hi [buyer],



Unfortunately in order to know it s clumpy you must have already opened it and used it. I see you have requested a refund however our messages indicate that you have opened it to test it, and that you were already demanding a refund before the item got to you. To me it seems like you just have buyers remorse and I will be sending these emails to ebay. Please let them handle it from there. Have a nice day!"

Jun-19-16 09:57 " didn't even use it. I opened it and that's it! You are a horrible ebay seller!"

Jun-19-16 10:01 "Hi,



Based on our emails you wanted a refund before you even got the product, and when we refused you said you got it on a Sunday. Please be aware that I never sell used items because it is against eBay policies and I will be sending them our chat history."



eBay did not care, wants me to accept the return and full refund her. :{ What can I do fellow eBay community. Thanks.



-Christina





[Update] THIS **bleep**ING BLATANT **bleep**, got concrete evidence of fraud. I've accepted the return because I'd thought my hands were forced until I realized when she says she suddenly found it on Sunday June 19 at 9am that I sent her a used and broken item, up until 9pm the previous day June 18 she was still scared that it was "stolen".

The return she initiated through buyer protection program Sunday 9am has her with a photo of my supposedly used item timestamped at 6:59pm!!!!!!! That proves she had it in her possession the previous day when she claimed it was "stolen" and wanted a refund. she wanted to keep my item and take my money too, and after I was staunched on not refunding her, the item suddenly reappeared, "broken". http://imgur.com/a/0MCQ9

HOW THE **bleep** CAN EBAY ALLOW THIS?!









