Hello pirate! You’re likely reading this because you’ve been affected by a pesky ThingBeard error and would like to know what to do. Apologies that something has gone wrong, but let’s get you up and plundering again! Find your ThingBeard in the list below and steps to resolve them.

KiwiBeard

This can be caused by any of the following:

The Servers Are Closed – We are not running a play session when you tried to log in, so you cannot play Sea of Thieves right now.

You have more than one Gamertag signed in to your console. Please sign all other accounts out of the console, and only launch the game with the one account that has been invited to play.

CinnamonBeard & BronzeBeard

We were unable to connect you to the game. Please do the following:

Press the Guide button on your controller

Highlight Sea of Thieves

Press the Menu Button (to the right of the Guide Button on your controller)

Highlight "Quit" and press A

Re-launch Sea of Thieves from your Pins, Recent or My Games & Apps areas of your console

Navigate the menu and join a game as usual

Alpacabeard

Support article on Alpacabeard can be located here

Ashbeard

You must be signed in to Xbox Live to play Sea of Thieves. Ensure your Xbox Live status is connected and then sign in and try again.



AvocadoBeard

When playing on an Xbox One console, you need an Xbox Live Gold membership to play online. Please check your subscription settings and purchase a Gold membership as needed.



AlabasterBeard, AllmondBeard & CyanBeard

Your connection to Xbox Live and/or the Sea of Thieves services has been disrupted or lost. Please check your console's network status via the Settings > Network menu.



Beigebeard / LightbeigeBeard

You do not currently have the latest version of the game installed. Please check for updates.



Fishbeard

This is an issue with our servers, the team is hard at work, we will get everyone back in and playing as quickly as possible!



DaffodilBeard

Something has happened on our side that we're working to fix. Please check the status of the game at seaofthieves.com for more information.



FluffyBeard

We have either taken the servers down for an update, or we are not currently running a playtest session at this time. Please verify there is a scheduled playtest running in your timezone.



Lapisbeard

Something has happened on our side that we're working to fix. Please check the status of the game at seaofthieves.com for more information.



Lavenderbeard

Mainly caused by the servers being down for maintenance. This can also be caused by Firewall and Antivirus updates blocking the game client, or ISP connection issues.

Lazybeard

You have been removed from the active game session due to a lack of activity.

Greybeard

This is an issue with our servers, the team is hard at work, we will get everyone back in and playing as quickly as possible!

Denimbeard

The denimbeard error can display during the matchmaking flow on the Insider version of Sea of Thieves. Should you see this error it means you are not signed up to the Insider program. You can sign up HERE providing you are 18+ years of age and own a Game Pass subscription or your own Sea of Thieves physically or digitally.

Alternatively, you may have been removed from the old pioneer program or the new Insider program for breaking the Terms and Conditions you agreed to when signing up. For further support on this issue please use the 'Raise a support request below'.

Strawberrybeard

Mainly caused by the servers being down for maintenance, or external network issues. This can also be caused by Firewall and Antivirus updates blocking the game client, or ISP connection issues.

Redbeard

Your account has been permanently banned from our services - this will be due to a serious breach of our Code of Conduct or Terms of Service.



Yellowbeard

Your account was suspended from our services due to a violation of our Code of Conduct or Terms of Service. This is a temporary suspension, normally only lasting a number of days based on the offense.



Your error is not listed, or need more help?

Head to https://support.seaofthieves.com to raise a ticket, one of our team will get back to you ASAP!