Battle scars

For nearly a decade Brett Worthington, now the general manager at Wink, worked at an industrial conglomerate that made everything from steam drills to home air conditioners. He was eventually tasked with helping the venerable corporation move into the new and exciting market of connected devices. It was a painful experience.

"I tried to explain, you’re gonna get disrupted." His bosses wanted to win in the smart home space, but weren’t willing to commit major resources until they saw more consumers adopting the technology. "I tried to explain, you’re gonna get disrupted. Look at Blackberry, which had 90 percent market share. Waiting for things to change before you commit, that’s how companies go bankrupt."

Eventually, Worthington had more than argument to prove that point. "I remember when the Nest came out, and it was just a slap in the face. We had been working on our own smart thermostat but never got any momentum with the project." He went to his bosses and declared, "A little startup just kicked your ass, because you are so stuck in this engineering rut that you aren’t innovating on design and interface, you’re not delighting the consumer."

As he set out to help build Wink, Worthington kept those hard lessons in mind. "You have to make a statement to wake people up and let them know this time will be different," he explains. "It takes battle scars like mine to appreciate how big you really need to go in order to make this dream succeed." Going big meant getting in front of the most customers possible, and that’s where Home Depot comes in.

Meet George Jetson

"Nobody walks in here and says, ‘Give me the smart home!’" explains Jeff Epstein, Home Depot’s vice president of merchandising. Only a few early adopters and gadget lovers arrive with visions of a Jetsons-era playpad dancing in their heads. "Most people are looking to replace a broken water heater or garage door," he says. "We’re showing them different options and explaining that, for a few dollars more, they can get the additional benefits of a connected device."

"Nobody walks in here and says, ‘give me the smart home!’"

Home Depot already had something like 600 connected devices on its shelves when Wink debuted, Epstein says, "but none of them were talking to one another." The items were arranged by product category, mixed in with dozens of other choices, with no clear way to indicate which ones had smart features. "With Wink, we’ve got a story that we’re telling across the store now. You can look for the label, you see the end cap displays, and our associates are trained to explain how everything works with the app, the hub, and each other." Having a platform story to tell has helped to boost sales of connected devices across the company’s massive retail footprint. "We’ve been very pleased with the results."

Customers may not come into the store dreaming of a fully tricked-out smart home, but once people buy a first connected device, they are likely to buy more. Wink found that consumers who purchased its hub typically doubled the number of connected devices in their home in the 30 days that followed. Its biggest competitor, SmartThings, released a similar statistic, noting that the average customer has gone from five to ten connected devices over the last six months, with users opening the app four times a day and receiving fifteen notifications per day.

The tech titans arrive

We’re at a tipping point for smart home adoption. One in five Americans now own a home appliance that’s connected to the internet, and in a recent study a two-thirds majority said they would purchase a connected device if it helped them save on their utility bills or increase home security. The question is, who is going to power your ecosystem?

In January of this year, Google purchased Nest for $3.2 billion. May brought the announcement that Microsoft was partnering with SmartLabs’ Insteon to sell connected-home kits that work well with its desktop and mobile offerings. In June Apple introduced the world to HomeKit, aiming to make your iPhone and Apple Watch the universal remote for your smarthome. And with Samsung’s purchase of SmartThings in August the lineup was complete: each of the biggest forces in mobile wants to be the owner of your smart home experience.

Who is going to power your smart home ecosystem?

That puts Wink in a unique, perhaps advantageous position. It doesn’t sell its own connected devices, so big retailers like Amazon and Home Depot can push its platform without alienating other manufacturers. And Wink can work directly with companies like Phillips, Bosch, and Honeywell during the development phase of a new lightbulb, washing machine, or thermostat, because it has no plans to make competing products. Quirky, Wink’s parent company, does do crowdsourced innovation, but the two companies have established a legal firewall preventing the sharing of information. Wink’s product partners seem satisfied with that.

According to sources familiar with the negotiations, Wink is preparing to announce another partnership with a massive American retailer, along the lines of a Target or Lowe's, that would put its brand in front of even more consumers. "We’re not worried about all the big new players, it’s exciting, it’s a good sign for the space," says Nathan Smith, Wink’s co-founder. " We don’t see ourselves as direct competitors with those companies. People keep asking, who’s going to win the war for the smart home? But that’s the wrong question. It’s way too big to be controlled by a single company. It’s like saying in 1999, ‘Who’s going to win the Internet?"

Smith says Wink is focused on becoming the brand the most consumers know and trust, the one that works with every device, no matter who built it or what technology it uses to communicate. The Relay is part of that. "Part of the goal was to put a lot of runway in here. We want it to work with any smart device you bring into your home, even ones that haven’t been created yet."

Photography by Sean O'Kane.