-A

I have contacted Orbitz and let them know they will recieve no service from me, friends, family, or peers.� Thanks for the entertainment over the years.

-Mike

Sent to Orbitz:

Just letting you know that because you ripped off Maddox, I will NEVER use your service.

-Mike, Sarasota, FL

I won't use orbitz any more either. I booked a flight for my husband and I to fly from Cincinnati to Boston for a friends wedding. A few days before the flight I got check and make sure no flights have been changed and corirm plans and that is when I noticed they booked both tickets under my name! I was pissed off!! Orbitz refused to do anything and basically said too bad. I had to use my frequent flyer miles to get my husband another ticket. I then proceeded to find the CEOs of Orbitz telephone number using the wonder of the internet. I called every day and left a message and had my friends do the same for me. Eventually my money was refunded. I guess someone getting paid big sacks of money with dollar signs on it decided that giving my my $150 back was better than dealing with my bitching every day into his voice mail.

Melissa

Hey maddox,

I read your new article about orbitz. I'm pretty surprised you didn't mention orbitz' involvement with spyware companies (I believe comet cursor but possibly others.) They're a pretty sleezy company all around it seems, so I'm not too surprised they'd pull shit like they did to you. They're not getting any of my money that's for sure.

Jordan

I haven't written to you before, so I hope the first impression I make is good enough for a response. My father is a businessman who travels about 3 times a week to many different cities across the nation, and he has used orbitz almost every time he travels. I am proud to say through my encouragement, and him seeing that not only he can be screwed by such a fraudulent company, Orbitz will not be used by him, or his company as far as he sees fit. I know theres a 90% chance you don't give a shit, but just to let you know there are people out there who still like to see some civilian justice thrown down.

Mike

Sent to Orbitz:

I don't know how else to forward this message, seeing as your site is irreparably impossible to navigate - but I wanted to inform the proper officers in your company that the customer service is - although not experienced by me directly - seriously flawed. Upon reading an article written by maddox (http://www.thebestpageintheuniverse.com) , an associate in the company which I work for, I pledge to never conduct business with your company, and will reccomend that my peers do the same. I hope you will read his article, seeing as your company has decided it proper to ignore his correspondence, and award him the refund he rightfully deserves. Thank you, have a nice day.

-Jon M.

We too got ripped off. After sending the information on when we'd like the flight at Orbitz, we got a new screen showing us what our tickets looked like. And what do you know? IT HAD THE WRONG DATES IN A DIFFERENT MONTH. No question on us putting the dates in correctly--there was two of us filling it out.

...So we called. And they told us we have a faulty browser or something is wrong with our internet. Right. Definitely our Internet Explorer is faulty, and we are definitely the only people who use it. Or is it our internet service provider who is to blame? Yup, you guessed it: no refund.

-TB

Orbitz fucked me over too:

I booked well in advance tickets from Rochester, NY to San Diego, CA.� 400 whatever dollars who gives a fuck.� A few days before the flight I check the Orbitz site to get my eticket code and come to find out... MY TICKET HAS BEEN CANCELED.

Why?� The connection time was under 40 minutes.

Pretty stupid of me right?� WRONG.

I typed in Rochester, NY I typed in San Diego, and then the�days... and then Orbitz GAVE ME those flights with the under 40 minute connection time.� THEY TOLD ME to make those flights and didn't let me know that I needed a�longer connection time.� Not when I purchased the tickets, and not even by email to let me know there was a problem.

So I had to purchase the tickets all over again, but since it was two days before the flight it cost three times as much.

A call to customer support gave me the same bullshit you went through.� The stupid broad actually had the nerve to tell me, "You need to be your own travel agent."� I swear to fucking God if I haven't seen Orbitz listed under a million different "online travel agents" directories.

I will never book with Orbitz again and applaud your efforts to bring down that sham of a company.

-Steve

Sent to Orbitz:

I am 23 years old and a college student at Western Michigan University. My friends and I travel to�the western states�alot, since we are avid rockclimbers. We were�making plans�for a trip to Arizona this summer, and were considering Orbitz. After reading about one of your previous customer's unpleasant experiences with your company, and your refusal to compensate for his troubles, my friends and I decided that we did not want to take the risk of�having an experience as troublesome and unenjoyable as his. After hearing about your unwillingness to rectify the situation to the customer's satisfaction, we've decided to go with another company.

I am writing this letter to let you know, that in not willing to pacify one customer's complaints to his liking, your company has lost the business of 5 customers who regularly travel, and several other potential customers.

I just wanted to let you know that I informed Orbitz that I would not ever be a customer of theirs. Thanks for letting us know about this bullshit.

Jake

Ive been reading your site for a while and never felt compelled to email you until this day. As a semi-frequent air traveller your article about Orbitz really hit hard with me. I sent them an email telling them how I came across your story and how I would never do business with them and encourage others to do the same. I hope your crusade against asshole customer service and misleading advertising strikes them as hard as i think it will.

Tim

I completly agree with you about orbitz...those assholes need to treat their customers a little better...i have also lost money with them and got completly screwed..and just like you i got nothing in return. I hope your site helps out those of us who got completely fucked from them!!!

I'm planning a trip to LA (from NY) in May for the E3 event. Not only will Orbitz be losing my business, but they will also be losing the business of everyone that's going with me. They've lost thousands of dollars from you to me to my direct friends alone.

I sent them a nice E-mail to wrap things up.

-ngamer

Maddox,

Upon reading your new post regarding Orbitz, I decided to email them to inform them that not only will I never do business with them in my entire life, I will make sure that everybody I know does not even consider Orbitz as an option to plan any future travel. Even though I have never used Orbitz before, they are forever out of the question as an option in my mind. On that note, NEVER underestimate how many people will support you on these kinds of things.

You're still a dick though.

-Brett

Sent to Orbitz:

Please forward this on to anyone left at your company who cares about the customer. I've decided to stop using Orbitz altogether after reading about how you sold someone an impossible itinerary and then refused to provide them with a refund. I simply can't take a chance that you'd do that with me.

-Jeff

After reading your most recent article I decided I would send orbitz an email.� Well, I will just inform you of their responses.� I wrote them this :

I am just informing you that I and many others will never use Orbitz again and the $144 dollars you screwed this guy out of will not go unmentioned.� You have lost thousands of dollars of business.� He has a big crowd.� Summary: you fucked with the wrong person. Here's a link to his site and the page that he describes his problem with you.� By the way, at any given time his site has 120+ people visiting it. http://www.thebestpageintheuniverse.net/c.cgi?u=orbitz_blows

They responded with this: