I’m thrilled to officially announce that the Spiceworks Help Desk Cloud Edition is now available for free to any and all users. Moving forward, it will be a free, ad-supported product, just like its on-premise predecessor. And, as icing on the cake, we’ve proactively refunded ALL subscription fees to our intrepid early adopters who made this new product such a success.



Why go free?

Spiceworks is, and always has been, all about the IT pro. We believe that you are right at the heart of innovation. Our mission from the beginning has been to create world-class tools that ANY IT pro could use to wrangle their network and their users without big licensing price tags, time-consuming rollout/training, or expensive service contracts. Simply put, a limited budget shouldn’t mean limited IT services.

We rolled out the first edition of the Cloud Help Desk in November of 2014 with a low monthly hosting fee and a 30-day trial. We saw it picked up immediately, by fast food franchises, non-profits, school districts, legal practices, service providers, and more. But, even though it was priced very low, it still wasn’t accessible to many organizations… and that’s simply not okay with us. Sure, we could have created discount schemes or special exceptions, but, honestly, that wasn’t enough. So, we’ve gone back to our roots and are offering the Help Desk Cloud Edition for free.

Does this mean we’ll never charge for IT products? No… it means that we’re committed to delivering high-performance, functionally rich products for all IT pros, both on-premise AND in the cloud. It also opens up an exciting opportunity for add-on apps (free and for-fee, native and 3rd-party) to provide a wealth of niche and advanced functionality on top of the core help desk.

What’s next?

The product team is hard at work now on the next round of new, free features for the Cloud Help Desk, including native mobile apps for Android and iOS (in beta this week!), dashboard/reporting and ticketing enhancements, user portal customizations, and more. We’ll keep you posted here and in the app itself as new features go live. Plus, we’re opening up the APIs for the Cloud Edition, so expect to see new add-on apps popping up in the Spiceworks App Center before too long.





Have feedback? Drop a comment below, shoot me a PM, or even message me in-app (my favorite!).

Nicole Tanzillo (on behalf of the entire Help Desk Product Team)