100% Satisfaction Guaranteed - New Products

We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase -- except for outdoor electronics, which must be returned within 90 days of purchase. Outdoor electronics include activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras.

As our stores are reopening, we’re doing everything we can to make things easier for you. We’ve updated our return policy so any electronics purchased after 12/15/19 and any other merchandise purchased after 3/15/19 may be returned. Please view our Store Locator to check if a store is open for in-store shopping and returns. Everything else is subject to our standard return policy. For your convenience, REI purchases of new products can be returned by mail or at any of our retail stores, with proof of purchase, regardless of whether you made your purchase online, in a store, or by phone.

We’ve put together a list of FAQ to help you understand what’s going on with the store closures. Take a look:

FAQ regarding REI's recent store closures

REI’s Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

Please see our Returns Instructions for complete guidelines on how to return new products.





100% Satisfaction Guaranteed - Used Gear

If you're not satisfied with a used product that you bought from our sites, you can return it within 30 days of purchase.

REI’s Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

Please see the Used Gear Portal FAQ for more detailed instructions about returning used gear.





No Returns of REI Store Garage Sale Merchandise

REI Store Garage Sales are in-store events where we sell merchandise “as is” and all sales are final. Merchandise purchased at an REI Store Garage Sale that is sent to the REI Returns Department will be sent back to you.





Warranty Returns

For information on the warranties covering products sold by REI and warranty returns, see REI's Terms of Sale



