The connection issues caused by this issue with Cogentco should now be resolved. We sincerely apologize for the inconvenience caused by Cogentco. If you're still having issues, please take a look at the Connection Issue Stickies in the Technical Forum and if neither of those apply to you, then feel free to comment in the Discussion Thread for this Cogentco Issue . We'll leave that discussion thread open and this thread stickied for the rest of the day, until we're confidant the issue is completely resolved.

Update, 2015-08-31 @ 11:25am PDT:



The previous update here remains current. Sadly, we cannot do anything about this until Cogencto fixes the issue themselves, for this is not a Server issue. It is an issue with users who have ISPs that route through Cogentco's Network in the Boston area to get to our game Servers, which are also in Boston. Unfortunately because of this, we cannot give an ETA until we hear back from Cogentco.



Some folks on the PC have stated that using the EU proxy helps them (not an option sadly for XBOX users), as well as others stated that setting up their VPN helps their connection, as well as others stated switching to one of their other ISPs allows them to connect. Alas, these aren't helpful work-arounds for the average user but if you know how to do such, you may wish to give it a try. If you don't know how and want to try, you can change to the EU proxy in the Launcher's options. As for setting up a VPN, you'll need to research how to do that oneself, as that sort of information is not something I can suggest and explain.