Now Shipping to Fur Baby Moms & Dads Worldwide!

United States - 20 to 40 days delivery

- 20 to 40 days delivery UK - 10 to 25 days

- 10 to 25 days Canada - 20 to 30 days

- 20 to 30 days Australia - 25 to 50 days

- 25 to 50 days New Zealand - 15 to 30 days

Europe

Austria - 20 to 40 days delivery

Belgium - 25 to 35 days

Croatia - 20 to 30 days

Denmark - 20 to 40 days

Estonia - 15 to 25 days

Finland - 20 to 40 days

France - 30 to 40 days

Germany - 25 to 35 days

Greece - 25 to 35 days

Hungary - 20 to 40 days

Iceland - 25 to 40 days

Ireland - 20 to 30 days

Italy - 30 to 40 days

Netherlands - 25 to 35 days

Norway - 20 to 30 days

Portugal - 20 to 40 days

Russia - 20 to 40 days

Slovakia (Slovak Republic) - 20 to 40 days

Slovenia - 20 to 30 days

Spain - 30 to 40 days

Sweden - 15 to 25 days

Switzerland - 15 to 25 days

Asia

Hong Kong - 15 to 25 days delivery

Indonesia - 20 to 35 days

Japan - 20 to 40 days

Singapore - 20 to 40 days

Thailand - 15 to 25 days

Middle East

Bahrain - 25 to 40 days

Cyprus - 25 to 40 days

Lebanon - 40 to 60 days

South America

Mexico - 20 to 40 days delivery

Chile - 20 to 30 days

Peru - 45 to 60 days

Don’t see your country? Ask us here!

https://ilovemy.pet/pages/contact-us

Shipping Time

Most products ship within 3-7 days. Some products may take longer to ship if mentioned on the respective product page.

Package Tracking

Within 3-7 days of you placing an order, we’ll share with you your package tracking number(s).

Each product ordered will have a unique package tracking number which is traceable from origin to delivery address online.

Your online package tracking number and url will be emailed to you as available.

Returns

As our products are shipped internationally, it's fairly impractical to offer returns. We're very happy for you to mail us the product back, but return shipping costs from your country may be higher than the cost of your purchase.

Should your product not be as described, we'll need your help with photos of the delivered product, and will offer you a full refund. Please do contact us below should you have any concerns regarding your order:

https://ilovemy.pet/pages/contact-us



Defects & Damages

Should you receive a defective, damaged or incomplete product, please let us know at the earliest.

We’ll need your help with photos of the damaged or incomplete product and will offer a full or part refund.

Late Delivery or Non-Delivery

Should your package not arrive, or arrive any later than 75 days, we’ll give you a full refund, and request you to purchase the item again from us as it gets delivered, which 99.9% it will.

Feb 2020 Update - Owing to the recent Corona virus lockdowns, package delivery time may be longer on a case-by-case basis.

Please note packages showing delivered by USPS or any other mailing service will not be refunded. We request you to provide a safe place for the package to be delivered.

We only work with international shipping providers who offer online mail tracking and reliable delivery.

Duties & Taxes

Any local import duties and taxes (if any) will need to be paid by the buyer at the time of delivery to the local government.

Import duties and taxes vary by country and by purchase amount. Usually for lesser value items like on our website there are no import duties or taxes.

There are usually no addition duties or taxes for those in United States, Canada, United Kingdom, Australia, New Zealand and many other countries.