What is the Amazon Trade-In program?

The Amazon Trade-In program allows customers to receive an Amazon.com Gift Card in exchange for thousands of eligible items including Amazon Devices, cell phones, video games, and more. Some trade-ins may also be eligible for a limited-time, promotional credit off of a new qualifying Amazon Device. The process is easy and convenient with an immediate offer and free shipping.

What can I trade in?

Eligible items for trade-in are listed on the Trade-In Store, and can be searched within the “Find more items” button, and within the “Upgrade and save with Trade-In” button on select new device pages. If your item is not listed in one of these locations, then we currently do not have an offer for it. The Trade-In program is constantly updated with new items, so check back regularly. In general, all items you wish to trade in must match the exact version on the trade-in device selection screen except in the case that a device comes in multiple colors.

How do I find out which Amazon device I have so I can trade it in?

You can easily find out more information on Amazon device models registered to your account by visiting your Manage Your Devices page.

How do I submit items for Trade-In?

Trade-In eligible items are listed on the Amazon Trade-In program page. Select the item you’re trading in and answer a couple of questions to tell us about the condition of your item. Once you have submitted your trade-in, you’ll receive a confirmation email with a link to print your shipping label. For step-by-step directions see the Submit a Trade-In help page.

What condition do my items need to be in?

We currently accept items ranging from non-functional to good condition. To be paid at the highest value for your trade-in, your device must be in good condition. You can find the full condition descriptions by visiting our Electronics Eligibility Criteria page. Non-functioning items may be sent to our certified recycler, but your submission may still make you eligible for a limited-time promotional credit towards the purchase of a new qualifying Amazon Device.

What if my device doesn’t qualify for Trade-in?

You can recycle Amazon Devices and accessories through our certified recycler at no cost to you and with free shipping.

How do I prepare my device for Trade-In?

You must unlock your device from cloud services prior to shipping us your trade-in. You can find instructions by visiting Unlock or Deregister Your Device for Trade-In. Before submitting a device for Trade-In, we also recommend that you (i) perform a factory reset in order to remove any of your personal content from the applicable device(s) and (ii) back up your applicable device(s) before performing the factory reset if you want to restore your settings on another compatible Amazon Device.

How do I ship my Trade-In?

Print the shipping label and pack your trade-in item(s) securely in a box or padded envelope to prevent any damages from occurring in-transit. You can drop off your trade-in item(s) at any UPS store or eligible UPS drop-off point. For step-by-step directions see the Ship Your Trade-In help page.