“All emergency calls in Dunwoody are received and routed by a separate service (ChatCom) from the rest of DeKalb County, which is handled by DeKalb County 911. ChatCom screens these calls and then routes to DeKalb County 911, which then dispatches the closest appropriate fire department resource and ambulance to each call. Since we are not the call center, AMR cannot speak to how this particular call was received and routed, but we can confirm that once we received the call, an ambulance was dispatched and arrived on the scene in 9 minutes, 11 seconds.”