A person has died after falling from an escalator in one of the UK’s busiest commuter stations, the emergency services have said. The incident took place in Canary Wharf station in London Docklands on Monday afternoon.

Police have given no information about the person who died and said they were working to inform their relatives on Monday evening.

Officers from British Transport Police said the incident happened at about 3pm. “Colleagues from the London ambulance service also attended. However, a person was sadly pronounced dead at the scene … This incident is not currently being treated as suspicious and a file will be prepared for the coroner.”

A London ambulance service spokeswoman said: “We were called at 2.57pm today to reports of an incident at Canary Wharf underground station. We sent a number of resources including an ambulance crew, a paramedic in a car, an incident response officer, and we also dispatched London’s air ambulance.

“Sadly, despite the efforts of our medics, a person died at the scene.”

The incident happened in full view of many commuters. One told the Daily Mirror they had heard the person fall, before rushing to their aid. The witness, whom the paper did not name, said he had felt for a pulse but realised the victim had died, which sparked panic among others present.