Posted 17 October 2014 - 01:28 AM

Niko, I'd like to suggest to have someone setup your Zendesk Help Center so that you can consolidate your FAQ/Common Support Questions/Knowledge Base to reduce your incoming tickets a little.Here are some examples:Zendesk comes with free templates and you don't need the fancy graphics to start with. If you just post it in the thread it will get lost. Setup the knowledegbase and promote it all over the site and in the MWO client.Four pillars of customer support are E-mail, Community, Knowledge Base and Chat. With 3 people though I don't think you can handle chat support yet along with the e-mails, but maybe in the future this is possible. You can get Zopim as a chat program and it integrates well with Zendesk and you can limit chat to paying customers for starters.Help Center is also easy to update so once you get people used to going there you can update without digging the forums or having something changed in the main website.Oh, you can also download a free Zendesk app that can let you link Help Center articles to your ticket replies.

Edited by Elizander, 17 October 2014 - 01:30 AM.