Received: from EXCHANGE.hackingteam.local ([fe80::755c:1705:6a98:dcff]) by EXCHANGE.hackingteam.local ([fe80::755c:1705:6a98:dcff%11]) with mapi id 14.03.0123.003; Thu, 21 Aug 2014 10:16:22 +0200 From: Fabio Busatto <f.busatto@hackingteam.com> To: Cristian Vardaro <c.vardaro@hackingteam.com>, Marco Bettini <m.bettini@hackingteam.com>, "'f.busatto@hackingteam.it'" <f.busatto@hackingteam.it> CC: rsales <rsales@hackingteam.com>, Daniele Milan <d.milan@hackingteam.com>, "'m.valleri@hackingteam.it'" <m.valleri@hackingteam.it> Subject: R: Re: Fwd: Message 20140819 Thread-Topic: Re: Fwd: Message 20140819 Thread-Index: AQHPvRgw0lj0ELx3O02DUFHfQJ9NLw== Date: Thu, 21 Aug 2014 10:16:21 +0200 Message-ID: <4C694D53FEE3504DB95514AE592A4235B600BF@EXCHANGE.hackingteam.local> In-Reply-To: <53F5A793.8050208@hackingteam.com> Accept-Language: it-IT, en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-Exchange-Organization-SCL: -1 X-MS-TNEF-Correlator: <4C694D53FEE3504DB95514AE592A4235B600BF@EXCHANGE.hackingteam.local> X-MS-Exchange-Organization-AuthSource: EXCHANGE.hackingteam.local X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 03 X-Originating-IP: [fe80::755c:1705:6a98:dcff] X-Auto-Response-Suppress: DR, OOF, AutoReply Status: RO X-libpst-forensic-sender: /O=HACKINGTEAM/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=FABIO BUSATTOFDB MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="--boundary-LibPST-iamunique-1345765865_-_-" ----boundary-LibPST-iamunique-1345765865_-_- Content-Type: text/html; charset="utf-8" <html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> </head> <body text="#000000" bgcolor="#FFFFFF"><font style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Ciao Marco, il cliente è diventato paranoico dopo il documento sul support di finfisher.<br>Gli abbiamo già risposto svariate volte che il nostro sistema è molto più sicuro, e che comunque stiamo lavorando per eliminare i vecchi ticket.<br>Visto che questo comporta modifiche a mano del db, e che comunque noi lo storico lo dobbiamo tenere almeno in una copia offline, richiede tempo tecnico.<br>Ovviamente loro insistono, ma la risposta nostra non può che rimanere la stessa: ci stiamo lavorando, state tranquilli.<br>Se hai bisogno di chiarimenti chiamami pure.<br>Ciao<br>Fabio</font><br> <br> <div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"> <font style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <b>Da</b>: Cristian Vardaro<br><b>Inviato</b>: Thursday, August 21, 2014 10:02 AM<br><b>A</b>: Marco Bettini; Busatto Fabio <f.busatto@hackingteam.it><br><b>Cc</b>: rsales; Daniele Milan; Marco Valleri <m.valleri@hackingteam.it><br><b>Oggetto</b>: Re: Fwd: Message 20140819<br></font> <br></div> Ciao Marco,<br> ti inoltro il precesso della problematica:<br> <br> <div class="ticketpostcontainer" style="border: 1px solid rgb(221, 221, 221); margin: 10px 0px; position: relative; color: rgb(60, 62, 67); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 24px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-image: url(https://support.hackingteam.com/__swift/themes/__cp/images/ticket_bg.gif); background-color: rgb(248, 248, 248); background-position: 234px 0px; background-repeat: repeat-y;"> <div class="ticketpostbar" style="width: 224px; float: left; padding: 10px;"> <div class="ticketpostbarname" style="font-size: 21px; font-weight: 300; color: rgb(51, 51, 51);">Angsk</div> <div class="ticketpostbarbadgeblue" style="color: rgb(60, 62, 67);"> <div class="tpbadgetext" style="color: rgb(124, 127, 133); font-size: 14px; margin-bottom: 6px;">User</div> </div> </div> <div class="ticketpostcontents" style="margin-left: 238px; height: auto;"> <div class="ticketpostcontentsbar" style="position: relative; display: block; padding: 8px 20px; margin-bottom: 5px; font-size: 14px; box-sizing: border-box; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238);"><a class="ticketbarquote" title="Quote this post" alt="Quote this post" onclick="javascript: QuoteTicketPost('3085', '16354');" style="text-decoration: none; outline: none; margin: 2px 3px 0px 0px; float: right; height: 16px; width: 16px; cursor: pointer; background: url(https://support.hackingteam.com/__swift/themes/__cp/images/icon_quote.png) no-repeat;"> </a> <div class="ticketbarcontents" style="color: rgb(153, 153, 153); font-size: 13px;">Posted on: 21 August 2014 04:14 AM</div> </div> <div class="ticketpostcontentsdetails" style="padding: 10px 0px 0px;"> <div class="ticketpostcontentsholder" style="padding: 0px 0px 5px 20px;"> <div class="ticketpostcontentsdetailscontainer" style="color: rgb(60, 62, 67); margin-bottom: 30px; cursor: text; padding: 0px 20px 20px 0px; font-size: 15px; word-wrap: break-word;"><br> What is the issue of removing the tickets and attachments? I believe it will not take a long time to do that. Please understand that this is just a safety precaution so that if one day there is incident, there will be no exposure of us and we may still be able to work long term together.<br> <br> Regarding your improved ticketing system, does that mean that user is able to permanently delete the tickets and attachments? If not, isn't it the same if someone manage to hack into the server, then the tickets and attachments will still be exposed?</div> </div> </div> <div class="ticketpostcontentsbottom" style="position: absolute; bottom: 0px; right: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221); padding-left: 234px; width: 1677px; box-sizing: border-box;"><span class="ticketpostbottomright" style="float: right; padding: 8px 20px; font-size: 13px; color: rgb(153, 153, 153);">IP address: 116.12.182.178</span> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);">Email: <a class="moz-txt-link-abbreviated" href="mailto:angsk@pcs-security.com">angsk@pcs-security.com</a></div> </div> </div> <div class="ticketpostbarbottom" style="position: absolute; bottom: 0px; left: 0px; width: 234px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221);"> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);"><a href="javascript: void(0);" onclick="javascript: UICreateWindow('https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/EditPost/3085/16354/inbox/-1/-1/-1/0', 'editticketpost', 'Edit Ticket Post', 'Loading...', 650, 430, true);" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part2.08020006.08010805@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> <a href="javascript: void(0);" onclick="javascript: doConfirm('Are you sure you wish to continue?', 'https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/DeletePost/3085/16354/inbox/-1/-1/-1/0');" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part4.03050204.02010305@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> </div> </div> </div> <div class="ticketpostcontainer" style="border: 1px solid rgb(221, 221, 221); margin: 10px 0px; position: relative; color: rgb(60, 62, 67); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 24px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-image: url(https://support.hackingteam.com/__swift/themes/__cp/images/ticket_bg.gif); background-color: rgb(248, 248, 248); background-position: 234px 0px; background-repeat: repeat-y;"> <div class="ticketpostbar" style="width: 224px; float: left; padding: 10px;"> <div class="ticketpostbarname" style="font-size: 21px; font-weight: 300; color: rgb(51, 51, 51);">Cristian Vardaro</div> <div class="ticketpostbardesignation" style="font-size: 14px; color: rgb(124, 127, 133);">Application Engineer</div> <div class="ticketpostbarbadgered" style="color: rgb(60, 62, 67);"> <div class="tpbadgetext" style="color: rgb(124, 127, 133); font-size: 14px; margin-bottom: 6px;">Staff</div> </div> </div> <div class="ticketpostcontents" style="margin-left: 238px; height: auto;"> <div class="ticketpostcontentsbar" style="position: relative; display: block; padding: 8px 20px; margin-bottom: 5px; font-size: 14px; box-sizing: border-box; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238);"><a class="ticketbarquote" title="Quote this post" alt="Quote this post" onclick="javascript: QuoteTicketPost('3085', '16329');" style="text-decoration: none; outline: none; margin: 2px 3px 0px 0px; float: right; height: 16px; width: 16px; cursor: pointer; background: url(https://support.hackingteam.com/__swift/themes/__cp/images/icon_quote.png) no-repeat;"> </a> <div class="ticketbarcontents" style="color: rgb(153, 153, 153); font-size: 13px;">Posted on: 19 August 2014 02:03 PM</div> </div> <div class="ticketpostcontentsdetails" style="padding: 10px 0px 0px;"> <div class="ticketpostcontentsholder" style="padding: 0px 0px 5px 20px;"> <div class="ticketpostcontentsdetailscontainer" style="color: rgb(60, 62, 67); margin-bottom: 30px; cursor: text; padding: 0px 20px 20px 0px; font-size: 15px; word-wrap: break-word;"><br> Unfortunately now we can't delete all the tickets.<br> <br> We are following your council to send encrypted email, we have found some solutions to improve our ticketing system.<br> At the moment we are testing the new security policies.<br> <br> Do not hesitate to contact us if you have any doubt.<br> Please accept our apologies<br> <br> As soon as possible we'll notify you about the new secure way to access on the ticketing system and to the new security policies.<br> <br> Thank for your collaboration<br> Kind regards<br> <br> </div> </div> </div> <div class="ticketpostcontentsbottom" style="position: absolute; bottom: 0px; right: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221); padding-left: 234px; width: 1677px; box-sizing: border-box;"><span class="ticketpostbottomright" style="float: right; padding: 8px 20px; font-size: 13px; color: rgb(153, 153, 153);">IP address: 172.20.20.143</span> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);">Email: <a class="moz-txt-link-abbreviated" href="mailto:c.vardaro@hackingteam.com">c.vardaro@hackingteam.com</a></div> </div> </div> <div class="ticketpostbarbottom" style="position: absolute; bottom: 0px; left: 0px; width: 234px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221);"> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);"><a href="javascript: void(0);" onclick="javascript: UICreateWindow('https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/EditPost/3085/16329/inbox/-1/-1/-1/0', 'editticketpost', 'Edit Ticket Post', 'Loading...', 650, 430, true);" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part2.08020006.08010805@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> <a href="javascript: void(0);" onclick="javascript: doConfirm('Are you sure you wish to continue?', 'https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/DeletePost/3085/16329/inbox/-1/-1/-1/0');" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part4.03050204.02010305@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> </div> </div> </div> <div class="ticketpostcontainer" style="border: 1px solid rgb(221, 221, 221); margin: 10px 0px; position: relative; color: rgb(60, 62, 67); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 24px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-image: url(https://support.hackingteam.com/__swift/themes/__cp/images/ticket_bg.gif); background-color: rgb(248, 248, 248); background-position: 234px 0px; background-repeat: repeat-y;"> <div class="ticketpostbar" style="width: 224px; float: left; padding: 10px;"> <div class="ticketpostbarname" style="font-size: 21px; font-weight: 300; color: rgb(51, 51, 51);">Angsk</div> <div class="ticketpostbarbadgeblue" style="color: rgb(60, 62, 67);"> <div class="tpbadgetext" style="color: rgb(124, 127, 133); font-size: 14px; margin-bottom: 6px;">User</div> </div> </div> <div class="ticketpostcontents" style="margin-left: 238px; height: auto;"> <div class="ticketpostcontentsbar" style="position: relative; display: block; padding: 8px 20px; margin-bottom: 5px; font-size: 14px; box-sizing: border-box; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238);"><a class="ticketbarquote" title="Quote this post" alt="Quote this post" onclick="javascript: QuoteTicketPost('3085', '16328');" style="text-decoration: none; outline: none; margin: 2px 3px 0px 0px; float: right; height: 16px; width: 16px; cursor: pointer; background: url(https://support.hackingteam.com/__swift/themes/__cp/images/icon_quote.png) no-repeat;"> </a> <div class="ticketbarcontents" style="color: rgb(153, 153, 153); font-size: 13px;">Posted on: 19 August 2014 12:52 PM</div> </div> <div class="ticketpostcontentsdetails" style="padding: 10px 0px 0px;"> <div class="ticketpostcontentsholder" style="padding: 0px 0px 5px 20px;"> <div class="ticketpostcontentsdetailscontainer" style="color: rgb(60, 62, 67); margin-bottom: 30px; cursor: text; padding: 0px 20px 20px 0px; font-size: 15px; word-wrap: break-word;">If someone manage to hack your support portal server, they will be able to download the attachments, right? Like the one which your competitor server was hacked and data was exposed. I mean just for this time round, able to permanently remove all the tickets and attachment on your server/database?</div> </div> </div> <div class="ticketpostcontentsbottom" style="position: absolute; bottom: 0px; right: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221); padding-left: 234px; width: 1677px; box-sizing: border-box;"><span class="ticketpostbottomright" style="float: right; padding: 8px 20px; font-size: 13px; color: rgb(153, 153, 153);">IP address: 119.234.6.175</span> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);">Email: <a class="moz-txt-link-abbreviated" href="mailto:angsk@pcs-security.com">angsk@pcs-security.com</a></div> </div> </div> <div class="ticketpostbarbottom" style="position: absolute; bottom: 0px; left: 0px; width: 234px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221);"> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);"><a href="javascript: void(0);" onclick="javascript: UICreateWindow('https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/EditPost/3085/16328/inbox/-1/-1/-1/0', 'editticketpost', 'Edit Ticket Post', 'Loading...', 650, 430, true);" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part2.08020006.08010805@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> <a href="javascript: void(0);" onclick="javascript: doConfirm('Are you sure you wish to continue?', 'https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/DeletePost/3085/16328/inbox/-1/-1/-1/0');" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part4.03050204.02010305@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> </div> </div> </div> <div class="ticketpostcontainer" style="border: 1px solid rgb(221, 221, 221); margin: 10px 0px; position: relative; color: rgb(60, 62, 67); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 24px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-image: url(https://support.hackingteam.com/__swift/themes/__cp/images/ticket_bg.gif); background-color: rgb(248, 248, 248); background-position: 234px 0px; background-repeat: repeat-y;"> <div class="ticketpostbar" style="width: 224px; float: left; padding: 10px;"> <div class="ticketpostbarname" style="font-size: 21px; font-weight: 300; color: rgb(51, 51, 51);">Cristian Vardaro</div> <div class="ticketpostbardesignation" style="font-size: 14px; color: rgb(124, 127, 133);">Application Engineer</div> <div class="ticketpostbarbadgered" style="color: rgb(60, 62, 67);"> <div class="tpbadgetext" style="color: rgb(124, 127, 133); font-size: 14px; margin-bottom: 6px;">Staff</div> </div> </div> <div class="ticketpostcontents" style="margin-left: 238px; height: auto;"> <div class="ticketpostcontentsbar" style="position: relative; display: block; padding: 8px 20px; margin-bottom: 5px; font-size: 14px; box-sizing: border-box; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238);"><a class="ticketbarquote" title="Quote this post" alt="Quote this post" onclick="javascript: QuoteTicketPost('3085', '16327');" style="text-decoration: none; outline: none; margin: 2px 3px 0px 0px; float: right; height: 16px; width: 16px; cursor: pointer; background: url(https://support.hackingteam.com/__swift/themes/__cp/images/icon_quote.png) no-repeat;"> </a> <div class="ticketbarcontents" style="color: rgb(153, 153, 153); font-size: 13px;">Posted on: 19 August 2014 12:27 PM</div> </div> <div class="ticketpostcontentsdetails" style="padding: 10px 0px 0px;"> <div class="ticketpostcontentsholder" style="padding: 0px 0px 5px 20px;"> <div class="ticketpostcontentsdetailscontainer" style="color: rgb(60, 62, 67); margin-bottom: 30px; cursor: text; padding: 0px 20px 20px 0px; font-size: 15px; word-wrap: break-word;">As you know any page on the support portal (even file downloads) are protected and you need a client certificate in order to access the content.<br> We working hard to implement security policies to the ticketing system.<br> We are sorry, but at the moment we can't remove the tickets.<br> <br> Thank you for cooperation<br> Kind regards<span class="Apple-converted-space"> </span><br> <br> <div class="ticketpostedited" style="font-size: 11px; font-weight: normal; font-style: italic; padding: 15px 0px 0px;">Last edited by: Cristian Vardaro On: 19 August 2014 12:27 PM</div> </div> </div> </div> <div class="ticketpostcontentsbottom" style="position: absolute; bottom: 0px; right: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221); padding-left: 234px; width: 1677px; box-sizing: border-box;"><span class="ticketpostbottomright" style="float: right; padding: 8px 20px; font-size: 13px; color: rgb(153, 153, 153);">IP address: 172.20.20.143</span> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);">Email: <a class="moz-txt-link-abbreviated" href="mailto:c.vardaro@hackingteam.com">c.vardaro@hackingteam.com</a></div> </div> </div> <div class="ticketpostbarbottom" style="position: absolute; bottom: 0px; left: 0px; width: 234px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221);"> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);"><a href="javascript: void(0);" onclick="javascript: UICreateWindow('https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/EditPost/3085/16327/inbox/-1/-1/-1/0', 'editticketpost', 'Edit Ticket Post', 'Loading...', 650, 430, true);" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part2.08020006.08010805@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> <a href="javascript: void(0);" onclick="javascript: doConfirm('Are you sure you wish to continue?', 'https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/DeletePost/3085/16327/inbox/-1/-1/-1/0');" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part4.03050204.02010305@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> </div> </div> </div> <div class="ticketpostcontainer" style="border: 1px solid rgb(221, 221, 221); margin: 10px 0px; position: relative; color: rgb(60, 62, 67); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 24px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-image: url(https://support.hackingteam.com/__swift/themes/__cp/images/ticket_bg.gif); background-color: rgb(248, 248, 248); background-position: 234px 0px; background-repeat: repeat-y;"> <div class="ticketpostbar" style="width: 224px; float: left; padding: 10px;"> <div class="ticketpostbarname" style="font-size: 21px; font-weight: 300; color: rgb(51, 51, 51);">Angsk</div> <div class="ticketpostbarbadgeblue" style="color: rgb(60, 62, 67);"> <div class="tpbadgetext" style="color: rgb(124, 127, 133); font-size: 14px; margin-bottom: 6px;">User</div> </div> </div> <div class="ticketpostcontents" style="margin-left: 238px; height: auto;"> <div class="ticketpostcontentsbar" style="position: relative; display: block; padding: 8px 20px; margin-bottom: 5px; font-size: 14px; box-sizing: border-box; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238);"><a class="ticketbarquote" title="Quote this post" alt="Quote this post" onclick="javascript: QuoteTicketPost('3085', '16326');" style="text-decoration: none; outline: none; margin: 2px 3px 0px 0px; float: right; height: 16px; width: 16px; cursor: pointer; background: url(https://support.hackingteam.com/__swift/themes/__cp/images/icon_quote.png) no-repeat;"> </a> <div class="ticketbarcontents" style="color: rgb(153, 153, 153); font-size: 13px;">Posted on: 19 August 2014 11:44 AM</div> </div> <div class="ticketpostcontentsdetails" style="padding: 10px 0px 0px;"> <div class="ticketpostcontentsholder" style="padding: 0px 0px 5px 20px;"> <div class="ticketpostcontentsdetailscontainer" style="color: rgb(60, 62, 67); margin-bottom: 30px; cursor: text; padding: 0px 20px 20px 0px; font-size: 15px; word-wrap: break-word;">Meanwhile, may you permanently remove all the tickets including attachments from your portal server/database?</div> </div> </div> <div class="ticketpostcontentsbottom" style="position: absolute; bottom: 0px; right: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221); padding-left: 234px; width: 1677px; box-sizing: border-box;"><span class="ticketpostbottomright" style="float: right; padding: 8px 20px; font-size: 13px; color: rgb(153, 153, 153);">IP address: 119.234.6.175</span> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);">Email: <a class="moz-txt-link-abbreviated" href="mailto:angsk@pcs-security.com">angsk@pcs-security.com</a></div> </div> </div> <div class="ticketpostbarbottom" style="position: absolute; bottom: 0px; left: 0px; width: 234px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221);"> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);"><a href="javascript: void(0);" onclick="javascript: UICreateWindow('https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/EditPost/3085/16326/inbox/-1/-1/-1/0', 'editticketpost', 'Edit Ticket Post', 'Loading...', 650, 430, true);" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part2.08020006.08010805@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> <a href="javascript: void(0);" onclick="javascript: doConfirm('Are you sure you wish to continue?', 'https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/DeletePost/3085/16326/inbox/-1/-1/-1/0');" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part4.03050204.02010305@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> </div> </div> </div> <div class="ticketpostcontainer" style="border: 1px solid rgb(221, 221, 221); margin: 10px 0px; position: relative; color: rgb(60, 62, 67); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 24px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-image: url(https://support.hackingteam.com/__swift/themes/__cp/images/ticket_bg.gif); background-color: rgb(248, 248, 248); background-position: 234px 0px; background-repeat: repeat-y;"> <div class="ticketpostbar" style="width: 224px; float: left; padding: 10px;"> <div class="ticketpostbarname" style="font-size: 21px; font-weight: 300; color: rgb(51, 51, 51);">Bruno Muschitiello</div> <div class="ticketpostbardesignation" style="font-size: 14px; color: rgb(124, 127, 133);">Application Engineer</div> <div class="ticketpostbarbadgered" style="color: rgb(60, 62, 67);"> <div class="tpbadgetext" style="color: rgb(124, 127, 133); font-size: 14px; margin-bottom: 6px;">Staff</div> </div> </div> <div class="ticketpostcontents" style="margin-left: 238px; height: auto;"> <div class="ticketpostcontentsbar" style="position: relative; display: block; padding: 8px 20px; margin-bottom: 5px; font-size: 14px; box-sizing: border-box; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238);"><a class="ticketbarquote" title="Quote this post" alt="Quote this post" onclick="javascript: QuoteTicketPost('3085', '16187');" style="text-decoration: none; outline: none; margin: 2px 3px 0px 0px; float: right; height: 16px; width: 16px; cursor: pointer; background: url(https://support.hackingteam.com/__swift/themes/__cp/images/icon_quote.png) no-repeat;"> </a> <div class="ticketbarcontents" style="color: rgb(153, 153, 153); font-size: 13px;">Posted on: 12 August 2014 09:34 AM</div> </div> <div class="ticketpostcontentsdetails" style="padding: 10px 0px 0px;"> <div class="ticketpostcontentsholder" style="padding: 0px 0px 5px 20px;"> <div class="ticketpostcontentsdetailscontainer" style="color: rgb(60, 62, 67); margin-bottom: 30px; cursor: text; padding: 0px 20px 20px 0px; font-size: 15px; word-wrap: break-word;">> 1. Close and remove all tickets including attachment from the server and database.<br> <br> In these days we already introduced more restricted security policies to the ticketing system,<span class="Apple-converted-space"> </span><br> in order to improve the security of this infrastructure, in order to protect the identity and information of our customers.<br> Unfortunately the ticketing system doesn't permit to remove tickets from the standard GUI,<br> anyway from the next week (this week our staff is reduced for summer holidays) we will try to accommodate your request accessing directly the database.<br> <br> > 2. Change of login name. Request to use a username eg, youngboy1999, instead of email address.<br> > 3. Lastly, for future emails like alerts or new updates or patch, possible to send in encrypted email using PGP instead of unencrypted email?<br> <br> These requests currently are not permitted by the ticketing system, anyway the next week we will proceed with a feasibility study,<br> in order to verify if this modifications can be integrated with the infrastructure and how can be introduced.<br> <br> We will keep you updated.<br> Kind regards<br> <br> <div class="ticketpostedited" style="font-size: 11px; font-weight: normal; font-style: italic; padding: 15px 0px 0px;">Last edited by: Bruno Muschitiello On: 13 August 2014 10:45 AM</div> </div> </div> </div> <div class="ticketpostcontentsbottom" style="position: absolute; bottom: 0px; right: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221); padding-left: 234px; width: 1677px; box-sizing: border-box;"><span class="ticketpostbottomright" style="float: right; padding: 8px 20px; font-size: 13px; color: rgb(153, 153, 153);">IP address: 172.16.1.1</span> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);">Email: <a class="moz-txt-link-abbreviated" href="mailto:b.muschitiello@hackingteam.com">b.muschitiello@hackingteam.com</a></div> </div> </div> <div class="ticketpostbarbottom" style="position: absolute; bottom: 0px; left: 0px; width: 234px; border-top-width: 1px; border-top-style: solid; border-top-color: rgb(221, 221, 221);"> <div class="ticketpostbottomcontents" style="font-size: 13px; float: left; padding: 8px 20px; height: 21px; color: rgb(153, 153, 153);"><a href="javascript: void(0);" onclick="javascript: UICreateWindow('https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/EditPost/3085/16187/inbox/-1/-1/-1/0', 'editticketpost', 'Edit Ticket Post', 'Loading...', 650, 430, true);" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part2.08020006.08010805@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> <a href="javascript: void(0);" onclick="javascript: doConfirm('Are you sure you wish to continue?', 'https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/DeletePost/3085/16187/inbox/-1/-1/-1/0');" style="text-decoration: none; outline: none; color: rgb(0, 122, 170);"><img src="cid:part4.03050204.02010305@hackingteam.com" style="vertical-align: middle; border: 0px;" align="absmiddle" border="0"></a> </div> </div> </div> <div class="ticketpostcontainer" style="border: 1px solid rgb(221, 221, 221); margin: 10px 0px; position: relative; color: rgb(60, 62, 67); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 24px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-image: url(https://support.hackingteam.com/__swift/themes/__cp/images/ticket_bg.gif); background-color: rgb(248, 248, 248); background-position: 234px 0px; background-repeat: repeat-y;"> <div class="ticketpostbar" style="width: 224px; float: left; padding: 10px;"> <div class="ticketpostbarname" style="font-size: 21px; font-weight: 300; color: rgb(51, 51, 51);">Angsk</div> <div class="ticketpostbarbadgeblue" style="color: rgb(60, 62, 67);"> <div class="tpbadgetext" style="color: rgb(124, 127, 133); font-size: 14px; margin-bottom: 6px;">User</div> </div> </div> <div class="ticketpostcontents" style="margin-left: 238px; height: auto;"> <div class="ticketpostcontentsbar" style="position: relative; display: block; padding: 8px 20px; margin-bottom: 5px; font-size: 14px; box-sizing: border-box; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(238, 238, 238);"><a class="ticketbarquote" title="Quote this post" alt="Quote this post" onclick="javascript: QuoteTicketPost('3085', '16181');" style="text-decoration: none; outline: none; margin: 2px 3px 0px 0px; float: right; height: 16px; width: 16px; cursor: pointer; background: url(https://support.hackingteam.com/__swift/themes/__cp/images/icon_quote.png) no-repeat;"> </a> <div class="ticketbarcontents" style="color: rgb(153, 153, 153); font-size: 13px;">Posted on: 12 August 2014 07:16 AM</div> </div> <div class="ticketpostcontentsdetails" style="padding: 10px 0px 0px;"> <div class="ticketpostcontentsholder" style="padding: 0px 0px 5px 20px;"> <div class="ticketpostcontentsdetailscontainer" style="color: rgb(60, 62, 67); margin-bottom: 30px; cursor: text; padding: 0px 20px 20px 0px; font-size: 15px; word-wrap: break-word;"><br> As I believe you are aware of recent exposure of your competitor, I would wish to request the following:<br> <br> 1. Close and remove all tickets including attachment from the server and database.<br> 2. Change of login name. Request to use a username eg, youngboy1999, instead of email address.<br> 3. Lastly, for future emails like alerts or new updates or patch, possible to send in encrypted email using PGP instead of unencrypted email?</div> </div> </div> </div> </div> <br> <br> <br> <b>PS:</b> fai attenzione quando scrivi o rispondi a <a class="moz-txt-link-abbreviated" href="mailto:support@hackingteam.com">support@hackingteam.com</a> perchè vai ad immettere la tua risposta nel sistema di ticket creando un nuovo ticket; in questo caso è questo <br> <br> <a class="moz-txt-link-freetext" href="https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/View/3127/inbox/-1/-1/-1">https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/View/3127/inbox/-1/-1/-1</a> con riferimento ID: <a viewport="1" href="https://support.hackingteam.com/staff/index.php?/Tickets/Ticket/View/3127/inbox/-1/-1/-1/0" style="text-decoration: none; outline: none; color: rgb(0, 122, 170); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 14px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">SFZ-631-87343</a> che provvederò a cancellare.<br> <br> <br> Saluti<br> Cristian<br> <br> <br> <br> <div class="moz-cite-prefix">Il 21/08/2014 09:53, Marco Bettini ha scritto:<br> </div> <blockquote cite="mid:D10A65D8-024C-47FB-9147-EF1689D14461@hackingteam.com" type="cite"> <div>Ciao,</div> <div><br> </div> <div>Ho ricevuto questa email da PCS<br> <br> <p style="margin: 0px; font-size: 12px; font-family: Helvetica;"><span style="font-size: 12pt;">I requested to permanent delete all existing tickets and attachment on your server but your support did not allow that. I believe you are aware of the latest leak of your competitor. We may not know what will happen but we need to prevent any leak on our info. This will allow for long term relationship.</span></p> <p style="margin: 0px; font-size: 12px; font-family: Helvetica; min-height: 13.8px;"><span style="font-size: 12pt;"></span><br> </p> <p style="margin: 0px; font-size: 12px; font-family: Helvetica;"><span style="font-size: 12pt;">"What is the issue of removing the tickets and attachments? I believe it will not take a long time to do that. Please understand that this is just a safety precaution so that if one day there is incident, there will be no exposure of us and we may still be able to work long term together.</span></p> <p style="margin: 0px; font-size: 12px; font-family: Helvetica; min-height: 13.8px;"><span style="font-size: 12pt;"></span><br> </p> <p style="margin: 0px; font-size: 12px; font-family: Helvetica;"><span style="font-size: 12pt;">Regarding your improved ticketing system, does that mean that user is able to permanently delete the tickets and attachments? If not, isn't it the same if someone manage to hack into the server, then the tickets and attachments will still be exposed?"</span></p> <div><br> </div> <div>Non conoscendo il thread tra noi e il cliente e non sapendo come funziona il sistema di ticketing, non saprei cosa rispondere.</div> <div>Potete prepararmi una risposta, per favore?</div> <div><br> </div> <div>Grazie</div> <div>Marco</div> <br> <span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); background-color: rgba(255, 255, 255, 0); ">--</span> <div style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><span style="background-color: rgba(255, 255, 255, 0); ">Marco Bettini <br> Sales Manager <br> <br> Sent from my mobile.</span></div> </div> <div><br> Inizio messaggio inoltrato:<br> <br> </div> <blockquote type="cite"> <div><b>Da:</b> "<a moz-do-not-send="true" href="mailto:angsk@pcs-security.com">angsk@pcs-security.com</a>" <<a moz-do-not-send="true" href="mailto:angsk@pcs-security.com">angsk@pcs-security.com</a>><br> <b>Data:</b> 21 agosto 2014 04:26:41 CEST<br> <b>A:</b> "<a moz-do-not-send="true" href="mailto:m.bettini@hackingteam.it">m.bettini@hackingteam.it</a>" <<a moz-do-not-send="true" href="mailto:m.bettini@hackingteam.it">m.bettini@hackingteam.it</a>><br> <b>Oggetto:</b> <b>RE: Message 20140819</b><br> <br> </div> </blockquote> <blockquote type="cite"> <div> <meta name="Generator" content="Microsoft Exchange Server"> <!-- converted from rtf --> <style><!-- .EmailQuote { margin-left: 1pt; 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