Transfer of vetting IT systems Sept. 17, 2020 - David L. Norquist, performing the duties of the Deputy Secretary of Defense (DEPSECDEF), issued a memorandum on January 28, 2019, stating that the following information technology systems supporting the Defense Vetting Enterprise were to transfer from the DHRA/Defense Manpower Data Center (DMDC) to DCSA effective October 1, 2020. The vetting IT systems are: the Defense Information System for Security (DISS); the Secure Web Fingerprint Transmission system (SWFT), the Investigative Records Repository (iIRR), and the Defense Central Index of Investigations (DCII). As a result of this transfer, the URLs for webpages related to system status, frequently asked questions, and other information will change. Users should update their bookmarks with the new landing pages on October 1, 2020: Click the title for more information. DCSA Windows Upgrade Guidance Sept. 11, 2020 - The National Industrial Security Program (NISP) Authorization Office (NAO) has posted the Defense Counterintelligence and Security Agency (DCSA) Windows Upgrade Guidance Memorandum. The memorandum provides Industry with guidance for upgrading DCSA authorized systems containing Microsoft Corporation operating systems that reached End of Life (EOL) on January 20, 2020. The memorandum is posted here: https://www.dcsa.mil/mc/ctp/tools/ (RMF Tab). If you have questions or concerns, contact your assigned Information Systems Security Professional (ISSP). Defense Counterintelligence and Security Agency Assessment and Authorization Process Manual Version 2.2 Aug. 31, 2020 - The National Industrial Security Program (NISP) Authorization Office (NAO) is pleased to announce the release of the Defense Counterintelligence and Security Agency (DCSA) Assessment and Authorization Process Manual (DAAPM) Version 2.2. The updates focused on Section 9.8 - Federal Information Systems and Section 13 - Type Authorization. The manual becomes effective on August 31, 2020, and supersedes all previous versions. Click title for more information DCSA Careers Mailbox Disabled Aug. 26, 2020 - Effective August 26, 2020, DCSA has opted to disable the DCSA Careers mailbox until further notice. We will not collect any new resumes during this time. If you have submitted a resume for future consideration, you will be contacted directly via e-mail. Persons with disabilities are still invited to submit resumes at any time by contacting our Special Placement Program Coordinator at DCSA.EEO@mail.mil. Please keep in mind that you also have the option of applying for DCSA jobs that are advertised on USAJOBS. Current vacancies can be found https://www.usajobs.gov. We will also be posting vacancies on Linked-In in the near future. Thank you for your interest in employment opportunities with the DCSA. Click title for more information. ISOO NOTICE 2020-02 Aug. 26, 2020 - ISOO has posted Notice 2020-02, "Transmitting Classified Information," which reminds agencies of requirements they must meet for sending classified information through the U.S. Postal Service (USPS) or by means of commercial carriers. The notice can be found https://www.archives.gov/files/isoo/notices/notice-2020-02.pdf. Click the title for more information. Cleared contractors under DoD cognizance are additionally reminded that they should verify that the carrier being used is still listed on the ISOO website prior to shipment of classified material. The list of carriers who meet the requirements of 32 CFR Part 2001 and the NISPOM can be found at https://www.archives.gov/isoo/faqs#what-is-overnightcarriers.

As DCSA develops the National Background Investigation Services (NBIS) system, we will provide updated resources, guides and information via the website, NP2, and the other platforms accessible to DCSA Customer Agencies. For more information on NBIS Onboarding please visit our NBIS Onboarding page

DCSA Knowledge Center



The DCSA Knowledge Center assists customers with usage of industrial/personnel security-related systems/applications. The Knowledge Center is closed on weekends and all federal holidays.



Toll-Free: (888) 282-7682 Menu options:

1 - Personnel Security Clearance Inquiries to include e-QIP - 8 a.m. to 5 p.m. Eastern Time

2 - Account Lockouts and Passwords - 8 a.m. to 6 p.m. Eastern Time

3 - Facility Clearance Inquiries - 8 a.m. to 5 p.m. Eastern Time

4 - OBMS

5 - CDSE - 8 a.m. - 4 p.m. Eastern Time



E-mail SAR-related Correspondence: dcsa.quantico.dcsa-hq.mbx.account-request@mail.mil.

All Other Correspondence (related to activities supported by the Knowledge Center): dcsa.quantico.dcsa-hq.mbx.knowledge-center@mail.mil. DoD Consolidated Adjudications Facility Call Center Phone: 301-833-3850 (SSOs and FSOs only)

- Menu option #5/Industry Email: whs.meade.dodcaf.mbx.dodcaf-callcenter@mail.mil. Defense Manpower Data Center’s (DMDC) Contact Center

Customer Service Hours: 8 a.m. – 8 p.m. Eastern Time, Monday - Friday (excluding federal holidays)

Toll-Free Telephone: (800) 467-5526

Menu Options

1 – DISS

2 – Continuous Evaluation

3 – JPAS

4 – e-QIP

5 – SWFT

6 – DCII

7 – Personnel Security Inquiry / General Inquiry

8 – STEPP/ISFD/FCL (this is a direct transfer)

9 – Hear these options again

Email: DMDC Contact Center Do not send sensitive information via unencrypted email.