Our Data Recovery Guarantee Policy assures that if we cannot get the required data, no recovery fee will occur. After evaluating the storage device our clients will receive a price quote for their recovery case. This evaluation will determine the recovery costs, the time frame needed to complete the recovery, providing an explanation about the nature of the failure. Our fees are determined by the type of storage device that has failed, the media’s physical or logical problem, as well as by the time and expertise needed to fully recover and reconstruct the data.