Versand

REDUCED SHIPPING IS available for additional items and will show when the items are added to the cart.



Shipping is at the best rates possible, items will usually be shipped within 7 working days, or before unless it is a custom item that requires longer to complete.

Please note during busy times usually October - January this may take longer - All Shadedmoon items are Made to Order. I ship 3 times a week so that I have more time in the studio fulfilling my customers orders.



Please see Policies and Shipping for estimated delivery times -



Lead up to CHRISTMAS - Customers are strongly advised to select the shipping UPGRADE option from 1st November - 1st January Shipping Estimates

UK

Standard shipping within the UK is 2nd Class Signed for

Estimated delivery time 5 – 7 working days

Shipping Upgrade within the UK is 1st Class Signed for

Estimated delivery time 1-3 working days



EUROPE

Standard shipping within Europe is airmail economy

Estimated delivery time 7 – 10 working days

Shipping Upgrade within the Europe is ‘Tracked and Signed for’

or Tracked only / Signed only for a few countries e.g: Norway

Estimated delivery time 5 -7 working days

USA

Standard shipping for the USA is airmail economy

Estimated delivery time 14 – 28 working days

Shipping Upgrade for the US is ‘Tracked and Signed for’

Estimated delivery time 7 -10 working days

CANADA

Standard shipping for Canada is airmail economy

Estimated delivery time 21 – 35 working days

Shipping Upgrade for Canada is ‘Tracked and Signed for’

Estimated delivery time 7 - 21 working days

I always recommend the shipping upgrade for orders to Canada

as parcels are not trackable while transitioning through Canadian

Customs and can take a considerable time to be passed to Canada Post.

AUSTRALIA

Standard shipping for Australia is airmail economy

Estimated delivery time 14 – 28 working days

Shipping Upgrade for Australia is ‘Tracked’

Estimated delivery time 7 -12 working days





Delivery UK

Please note first class post is not a guaranteed service.** In most cases parcels

arrive within 1 to 3 working days but sometimes can take longer. Royal mail

will not consider a parcel to be lost until 15 working days have passed from

the date of posting. If your parcel has not arrived within this time please

let us know and we will aim to sort out the problem.

Items that have not been received by the buyer need to be reported within 15 days

**UK surface Mail is available as 2nd Class Signed For mail - if you select the 1st Class signed for UPGRADE the items generally arrive quicker and an identification number will show the status of your parcel.

My advice is where financially viable signed for UPGRADE option should be taken, you not only can keep track of your item if there is an issue with non-delivery the parcel can be found quicker and issues resolved quicker rather than having to wait the 15 working days before items can be verified as being lost.

Please note If you require next day delivery you will need to contact me for a quote however 'next day delivery' does not speed up order processing times it only refers to shipping, normal processing time is 7 days, so when an item has been made it can be received quicker with this option.



Delivery Worldwide

Unless requested your parcel has been sent via standard Royal Mail ( economy Airmail. There is no tracking service provided with this service**.

My advice is where financially viable the UPGRADE option should be taken it not only provides tracking so that you can see where your item is but another important benefit is that if there is an issue with non-delivery the items can be found much quicker and issues resolved quicker - normal international airmail the customer will need to wait 42 days (six weeks) before items can be verified as being lost



Delivery to Europe usually takes around 7 working days but in some extreme

cases can take up to 30 working days.

Delivery to the rest of the world may take around 14 working days or

in rare cases up to 42 days.

Please note since May 2015 Shadedmoon Canadian customers appear to be waiting longer than usual for items to arrive.

International items are not considered missing by Royal Mail until - Europe 20 working days - Rest of the world 25 working days have elapsed

Items that have not been received by the buyer need to be reported within 25 days.



**Please note tracking is not standard on parcels from the UK in order to keep shipping costs down for the customer - however an UPGRADE option is available now at checkout it does incur additional charges from £5.00 extra depending on weight of parcel Thank you :-)



Tracking - A few countries ( Guadeloupe, Macao, Norway, South Africa etc.) do not have facilities for tracking parcels

Where expedite shipping is purchased from these countries items will be sent by 'signed for' service this speeds up travel of your parcel and a barcode is listed this should help in tracing your parcel in the unlikely event it got lost.

CANADIAN Customers purchasing UPGRADE - Canada does not have the facilities to track packages through customs tracking is visible within your parcels movements in the UK until the item leaves the UK then no further information is available until delivery when a signature is required, this is still a better option but in my experience the 5-7 day estimate for delivery is very often exceeded.

Shadedmoon cannot be held responsible for lost shipments due to incorrect entry of a shipping address, please check that it is correct before ordering



The buyer is responsible for any additional fees that may be charged at customs.



It's the buyer's responsibility to provide a safe place to receive mail. Suspected mail theft should be reported to the buyer's local post office. Once an item has been marked as DELIVERED by the carrier, the seller is not responsible should that item go missing. I am happy to provide any information needed for police or mail theft reporting.