Ticket Holders: Please find our ticket policy outlined below based on your original point of purchase.

Single-Game Ticket Holders: Bulls Authorized Seller

Fans who purchased single game tickets for a canceled 2019-20 Season game through the Bulls or United Center Box Office, Ticketmaster or Ticketmaster affiliates (including NBAtickets.com), will automatically receive a refund. This also includes any special offers such as Family Packs, Military Mondays, Student Pass and single-game group offers. Refunds for fans who purchased through the Bulls or United Center Box Office by credit card will be processed within 7-10 days and refunds through Ticketmaster or fans who purchased any special single-game offer will be processed within 30 days.

For any questions about tickets purchased through the Bulls or Box Office, please call 312-455-4000. For any questions about tickets purchased through Ticketmaster, please visit their website here.

Single-Game Ticket Holders: Secondary Market (e.g. StubHub, Vivid Seats, Seat Geek)

For fans who purchased tickets for a canceled 2019-20 Season game from the secondary market (i.e., a source other than directly from the Bulls or Ticketmaster), please contact the customer service team of your point of purchase directly. Please be advised that you will be subject to the postponement and cancellation policies of the respective point of purchase.

Season Ticket Holders:

Our updated ticket policy for impacted 2019-20 Season games was communicated to Season Ticket Holders via email the week of May 4. This communication offered Season Ticket Holders the option of a 5% account credit bonus, or a refund for the impacted 2019-20 Season games. For additional questions, please do not hesitate to reach out to your Service Executive directly or call 312-455-4000.

Group Leaders:

Group leaders should call the Bulls Ticketing Department directly at 312-455-4000 to discuss their available options, including receiving a credit for a future game or a full refund.

Suite Rental Clients:

Suite Rental Clients should call the United Center Premium Seating Department directly at 312-455-4119 to discuss their available options, including receiving a credit for a future game or a full refund.

Premium Seating Members:

Premium Seating Members should call the United Center Premium Seating Department directly at 312-455-4155 if they have any questions regarding their available options that were communicated via email the week of May 25.